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Virgin Mobile Prepaid Service Review

Virgin Mobile started out in 2002 as a MNVO, using the Sprint network to provide service. In 2009 Sprint purchased Virgin Mobile, making it a wholly owned subsidiary and improving their network.

Pros: Virgin Mobile offers two types of plans that fit different users' needs. Their 35 dollar Beyond Talk plan provides a lot of value for heavy data and messaging users. The 30 dollar payLo plan is a vood value for heavy voice and messaging users.

Cons: The basic rate for the payLo plans is far higher than the industry norm. Web access is also generally expensive with payLo. 

Lowest Price Per Anytime Minute: $0.02 - $0.11  

Plans: Virgin Mobile has three different types of plans, depending on your needs: unlimited data and text with limited voice, PayLo plans which offer all-around low payments or Custom plans where you can build your plan based on how many minutes, text and data you need. Plans range from as low as $7 for the minimum custom plan to $55 for the completely unlimited plan. Read more about Virgin Mobile Plans here.  Read more about Virgin Mobile plans

Customer Service: Virgin Mobile's customer service can be reached at a toll-free number throughout the week, or by filling out a form on their website. They also have extensive FAQs and instruction videos on their website.  

Free Nights: Available with unlimited plan  

Credit Check: None  

Free Weekends: Available with unlimited plan  

Contract: None  

Daily Access Fee: No  

Payment Options: You can pay your Virgin Mobile prepaid bill or purchase minutes on Virgin Mobile's website or you can register a credit card, debit card, or PayPal account for automatic bill payment. You can also buy refill cards at thousands of retailers nationwide.    

Text and Picture Messaging: Unlimited messaging is included with all Beyond Talk plans. The payLo rate for text messages is $0.15, and picture messages are $0.25 each. The 30 dollar payLo plan includes 1500 messages and most other plans include unlimited text messages.  

Data Plans: Virgin Mobile Beyond Talk plans all include unlimited data. The 30 dollar payLo plan includes 30MB of web access and the 40 dollar plan includes 50MB. All data above that, and all data for the 10 and 20 dollar plans, cost $1.50 per MB. Virgin Mobile allows customers on any plan to add hotspot capabilities for $5/day for 250 MB of data. They also have a $15/month plan to make your phone a hotspot, but it is currently locked to certain phones. Check with Virgin Mobile for more details.  

Downloads: There is a large selection of ringtones, games, screensavers and wallpapers available for download starting at 1 dollar each.    

International Calling: Virgin Mobile offers international calling. International charges include standard airtime and the international rate per minute. Rates start at 15 cents per minute and vary depending upon the country. Be sure to check rates with customer service to get current rates.    

Text Messaging Available: Yes  

Roaming Charges: The Virgin Mobile pay as you go phone service has no roaming charges. Your phone will not work outside your coverage area.  

Shop Phones and Plans: Shop for Virgin Mobile  

Text Messaging Charge For Incoming: Yes  

Calling Features: Virgin Mobile service include call waiting, caller ID and voicemail.  

Unlimited Text Messaging Plan Available: Yes  

Activation Fee: None  

Nationwide Long Distance:  Virgin Mobiles includes nationwide long distance in their plans including long distance to all 50 states, Puerto Rico and the Virgin Islands. Long distance calls are treated the same as regular calls.  

Unlimited Plan Available: Yes  

411 Calls: Directory Assistance is available for $1.75 per call, plus airtime charges.  

Earliest Minute Expiration: All of Virgin Mobile's plans expire in one month. Additional top ups are subject to a 30 day expiration date as well.  

911 Calls: Yes  

Phones: Available phones start at $9.99 and include color displays. Flip phones and some camera phones are also available. One model offered by Virgin Mobile has a full keyboard for IM, email and text messaging.  

Standard Calling Features: call waiting, caller ID, voicemail  

Some Available Cell Models: Kyocera Kona, Samsung Galaxy Ring, LG Aspire, iPhone 4s, HTC Desire, Samsung Montage and more.  

Coverage Map: Virgin Mobile Coverage Map  

Cheapest Phone Model: $9.99  

Read Full Review: Virgin Mobile Review  

Visit Website: Visit Virgin Mobile  

Activation Guide: Virgin Mobile activation guide  
Cheapest Price Per Minute: $0.02 - $0.11
Unlimited Data Available: Yes
Unlimited Texting Available: Yes
Shop For Deals on Virgin Mobile Plans and Phones
Visit the Official Virgin Mobile Website
Virgin Mobile Customer Service Number & Contact Info
Virgin Mobile Data Plans & Rates
Virgin Mobile Network & Coverage Map
Most Popular Virgin Mobile Phones
Virgin Mobile Reviews
Average Rating by Users:
View other 701 Reviews

2 stars of 5 based on 705 reviews

anthony 6/16/2013
i found VM be a good prepaid, at least for me,is very important check the coverage map before buy or swith to virgin because they use sprint it all depends if you have good sprint coverage in your area.sprint is known to be a good cell provider in some areas but not good in check your coverage.the plans are very good,their cellphones not top of the line but some of them are good android any other prepaid company they have issues but is not that bad.the most important point is to be in the coverage area and you are going to be fine for sure.iam surprised for all the bad reviews here,most of them customer ignorance about how prepaid cell companies works.

lukas 5/27/2013
nice service, at least in my area,the 3g android speed is not the best but it works.always have 4 bars,no dropped calls,and a send and receive texts inmediately so overall i found VM be a good prepaid.Customer service could be the downside but with patience you can resolve almost any issue,is true they can redirect you to another country where the representative does not speak english clearly but you can ask for transfer with another representative if you don't understand or need a more advanced help.iam happy with VM,but before buy and swith please check the coverage map to be sure you are going to enyoy a god service in your area.

Sharlee 5/8/2013
I have had a Virgin phone for years. I think the service is getting worse. I can't make a phone call from most retail business due I believe to the steel building structure. I need to stand in the parking lot to get bars. Their map shows good coverage where I live and work, but I go in and out of areas where I can get bars. I have a Pay-Lo plan since I really don't use this phone more than a couple of times a month. I just carry it with me when I ride my bike or go walking. I like not paying a high price for a rarely used phone, but when I need to use it I want to be able to use it.

Dil 3/31/2013
Overall I am satisfied with Virgin Mobile's service. I use the 35$ per month beyond talk plan, and considering the price I wasn't expecting nor really requiring a very good data connection. Cell reception has been flawless so far. In about the first week I was somehow unable to get barely any 3G signal at all, yet now I can get it basically anywhere I need it. 3G Speeds are OK and they get the job done. This is relatively a very inexpensive service, so one should not expect much more than what I've been getting. I have yet to pick up a 4G signal when I turn 4G on using my 4G enabled phone, but I haven't absolutely needed it so far and 3G speeds have been satisfactory. The phone selection is OK, and if you are getting a smartphone I would definitely recommend their HTC Evo V 4G; it is fairly inexpensive and yet has impressive performance across the board. I have yet to require any assistance from customer support so I can not personally say anything about that department, but someone I know was able to get their VM phone replaced after their previous one stopped working with very little hassle. A quibble I've had is that the method for paying for the service has been a bit of a inconvenience; at first I was unsure if my first payment would go through and subsequent notifications of when my payments needed to be made have been cryptic at best. Also, to this day I still don't know if putting more than 35$ on my account will go toward paying for a more expensive plan than what I want or if it would stay in my account till the next payment is due. Still, I would recommend Virgin Mobile to any first time smart phone users and/or people who are on a budget but still want a decent smart phone experience. And definitely get the HTC Evo V 4G if you can, it's performance is comparable to the Samsung Galaxy S2 that VM offers but comes at a fraction of the price.

Cheapest Price Per Minute: $0.02 - $0.11
Unlimited Data Available: Yes
Unlimited Texting Available: Yes
Shop For Deals on Virgin Mobile Plans and Phones
Visit the Official Virgin Mobile Website
Virgin Mobile Customer Service Number & Contact Info
Virgin Mobile Data Plans & Rates
Virgin Mobile Network & Coverage Map
Most Popular Virgin Mobile Phones