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View All Jitterbug Reviews

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Jitterbug Reviews
Average Rating by Users:

2 stars of 5 based on 31 reviews

Vickie 10/26/2012
I had planned on buying 2 JB. But now, after reading these reviews. I have decided not too. How said. It sounded great.

Denise 9/29/2012
love my Jitterbug phone. I don't have to learn any complicated procedures for it. It's so easy to operate. I think that this particular review site must have been rigged by SVC!

Brenda 7/30/2012
Don't Buy!!! My father-in-law is 96. Last year he decided he didn't want the phone. We called Jitterbug to donate it, but they said hold on to it we could reactivate it later. Well yesterday, 1 year later, was the later and we were told - that even though they still have many customers with the same phone they would not reactivate dad's - that he would have to spend $99 for a new phone plus the shipping and activation fee. They lied and refused to activate this phone for there own profit! A prepaid phone will be cheaper. Guess dad's $30/month service plan wasn't enough money for them!

Jane B. 7/3/2012
I've tried multiple, less expensive options for a cell phone for my mom. Even though these phones claim to have features for seniors, they do not. You can see that Jitterbug is better just by looking at the phone. Plenty of stores have Jitterbug so do a comparison on the phone, not the price. You get what you pay for and Jitterbug takes care of my mom-can't put a $ on that.

Dominic Endicott 3/27/2012
The customer service was terrible, worst investment I made in my life. My parents think the phone is ugly and they never use it. Total waste of money.

Bonnie 3/15/2012
I am SO thankful I read these reviews before buying a Jbug due to the ads. I am definitely NOT buying one and will find something else. I don't need the hassle!

jan 3/13/2012
I called the Great Call company twice to make sure this Jitterbug would work in my area. They said "yes" However, when I went to activate the phone, I was told it would not work in my area. Now I have to drive over an hour to return the phone. Very disappointed. I actually give them no stars.

Lacewing 2/12/2012
Please be VERY careful before getting involved with Jitterbug. The phones are simple, yes, but that is about the only positive I can come up with for this plan. First, they try to give you a service with a doctor and nurse who call you and use up your minutes. DON'T TAKE IT! Jitterbug/GreatCall's customer service is the absolute worst I've ever experienced with any company. They do not listen to you and are apparently unable to follow instructions. They gave us numbers in the state where we had had our previous cell phones, even though I told them we had moved and wanted the area code for the new state. Then I canceled my service and told them to bill my husband separately because he wanted to keep his Jitterbug even though I was returning mine. Like Jerry (above), they tried to tell me I had scratched my phone so they could get out of refunding me for it, but since I barely used it I told them that was unacceptable; the phone was in perfect shape. Eventually it was refunded over a month later. Now my husband is also fed up and wants to quit GreatCall, but he's stuck with his phone. Last time he tried calling their customer service to straighten out their billing, they transferred him to a phone sex line. Beware!

Libba 1/2/2012
I was set on getting my mother a jitterbug phone but after reading these reviews I will try the SVC TracFone. Thanks for the reviews!

Jenny 11/9/2011
I would give no stars it that were an option. My parents (seniors) ordered a phone from jitterbug then realized they could add a phone to their current plan. They called Jitterbug right away and explained to them that they do not need the phone afterall. Jitterbug informed my parents they need to wait 21 days for a $150 refund. They refused the UPS package (the phone) and never touched it. My Dad explained that to the lady and still they would not refund their money, it has been over 21 days now and no refund has been made. They sure are quick to take your money but not return it to a SENIOR CITIZEN! POOR customer service!!

TechLover 8/16/2011
The Jitterphone was a heavent-sent for my elderly mother. The customer service reps were patient and clearly well-versed in dealing with the eldery. The rate plans were reasonlable and the phone was awesome quality. it has lasted her for years, and we've never once had a billing issue. This is a great company and a great product

Lori 8/16/2011
My mother bought this phone and spent over $300 just to get started. She wanted it for use while driving for emergencies. The CS sales reps flat out lie and tell senior citizens anything they want to hear just to get a sale. My mother couldn't even use the phone in her rural area because Jitterbug had no service there! Yet they took her money every month. She tried several times to cancel but they prey on these senior citizens. My mother lives alone and is several hours away from family. She has no PC knowledge. None of us knew any of this was going on. She now has a no contract Trac phone.

Yelys 3/31/2011
I gave my grandparents this phone for christmas and it was such a hassle. Customer service treated us really bad. We switched to the SVC senior value cellphone from Tracfone. Great service and cheaper than Jitterbug!!

Wespter 3/24/2011
I don't understand how Jitterbug phones, which are more basic than your average landline, can cost so much more than tracfones handset. Sure, you might say; but you get personalized customer service, and the option of adding a live nurse app (at an additional $4 a month), but still, how does that service justify the handsets to be eight times the price?!

yogamomma 3/22/2011
At least it's being recognized that there is a need for this type of phone. Although the Jitterbug is a good product, it isn't exactly price friendly. Even one of the cons is that the per minute cost is expensive and there is an activation fee. With those on a limited budget such as seniors, this can make things difficult. Another other option we've considered and one of the current posters mentions is the "senior value cellphone". They address some of the extra expenses such as no activation fee, low costs for talking and text messaging, and will roam to find service at local rates.

Lucy 3/21/2011
This was the first cell phone I purchased for my grandparents two years ago and it was not a happy experience. First of all, the phones themselves were entirely overpriced and then coupled with an activation fee, put me way over what I thought they would want me to spend. They hardly used the phones and had several issues with the phone and customer service was no help. Ultimately, I had except it was a bust and then I just went with a prepaid company (Tracfone's SVC line) since it was MUCH cheaper and with better coverage. Its a misconception that Jitterbug is the only senior cell phone out there...

Cathy 3/2/2011
When it comes to affordability, I would recommend the Just5 Easyphone. My husband discovered this for her mom and I can say that it’s really great. With this phone, mom can keep in touch with us while at the same time secures her safety. What is even more beautiful about this phone is that it comes with a very attractive price. The offered rates of this provider are very competitive, too! My husband only pays $.10 for each minute. And because the minutes expire in 90 days, he only spends $3.33 a month for the cheapest minute plan. Its PERS features come free of charge! Obviously, this option is great for those who are on budget.

SarahJ 2/26/2011
My grandparent hated this phone. Sorry but for them was way too expensive, I mean they are seniors and take good care of their budget. They had it for a few month and were about to give up on having a cellphone for emergencies, but then i got them a Tracfone senior value and now they only pay $7 month to have a line that's available for them when they are out of the house.

JulySmith 2/21/2011
This jitterbug this is such a bad choice if you need a cellphone for a senior. Really expensive and not at all reliable, my granda hated it. We recently got her a SVC with Tracfone and she is a lot happier now and her bill starts at only $7 a month!

Taylor 1/8/2011
My boyfriend has a Jitterbug. It was originally his grandmother's but she let him use it. He sent a few texts and received a few. However, it suddenly sent the same text from the same person over and over and over again. It's racking up his bill yet isn't really using the text messaging.So in turn, he's paying for something he isn't doing. We've emailed customer service and no answer.

Gloria J Meyers 12/29/2010
Yeah, I sent Jitterbug a letter 2 cancel my service in Nov 2010. Never heard from them. In my Dec bill nothing was said about the service being canceled. I am writing them another letter. I hope it works.

Dana 8/15/2010
This would have negative stars if I could. I thought I cancelled my mothers Jitterbug 5 months agoI had sent an e-mail to their customer service asking how I can cancel the account and did not receive any reply) and they never sent a final bill (since I paid ahead, and had a credit balance, I never thought anything about it). Now I get a call on my phone saying I need to call them since some mail was returned. Turns out they were sending mail to the wrong address (magically I got mail from them before I tried to cancel the account). They let the account go for 5 months, presumably sending them to the wrong address. Who does this? Any other company would have cut it off by the second billing cycle that was missed. When I returned the call they tell me that you can't cancel by e-mail and must call customer service to cancel. I asked why their customer service did not reply to my e-mail explaining this I was told that they don't reply to customers who do not have an e-mail address on file. Something that is not disclosed on the site. I asked why they did not call me before 5 months and he said they tried to call the Jitterbug phone 3 months after I sent the first e-mail. Since that phone was sitting in a drawer not being used, because I thought it had been cancelled, that was a pretty futile thing to do. I set this up for my 70 year old mother, I paid all the bills, and I was the contact on every other occasion. Yet they called my mother 3 months in and did not bother to call me till they finally cancelled the bill at 5 months past due at which point they somehow remember that I pay the bills and call me for payment. When I called customer Service the first customer service rep was AWFUL. The First time I asked for his supervisor, instead of giving me to the supervisor, he replied why should he do that since he was answering all my questions (though not to my satisfaction). When I finally got the supervisor, after explaining everything and being told about the customer service I told him how dissappointed I was at not having at least cut the bill in half (even though I think they should dismiss it all) he said he would not do that because he considered it all legitimate even though there was no usage on the phone, because a lot of people use the phone for emergencies only and have zero usage and I could understand that if I had the minimum coverage, but at one point there was large usage ($250 in the first month and we upped it to more minutes) how is that for emergencies only in this case? If you are going to use it only for the pre pay it might be good but if you think you may need customer service at any time do not use them. If you plan on skipping on the bill then use them as they won't cancel you for 5 months.

Steven 5/7/2010
do not assume that this phone will have any ANY feature other than listed on the box. It is terrible for vision impaired vision, numbers dialed are big, but all the prompts are very small and not very easy to read even for someone with perfect vision. No one touch dialing from phone book!!!!. I remeber that my 1st cell phone at 1994 did not had that feature either. They expect my grandma to memorize all the phone numbers? I do not mind the price of the phone or the price of the plan, but there is no functionality that I believe it intended to be for. I do not think that loud speakerphone and bluetooth will appeal to elder / vision impaired users.

SOMEBODY 3/22/2010

Sue Weaver 1/25/2010
Jerry- I would like to work with you to resolve any issues you have concerning the return of your Jitterbug phones. Please contact me at:

Jerry 10/10/2009
Bought 2 Jitterbugs and had them port my existing numbers. One phone worked and the other phone did not. Jitterbug's customer service could not fix my phone and suggested that it must have been something that I did. Other than buying 2 very overpriced phones, unpacking them, charging them and trying to make a call I did nothing to the phones. After speaking with 4 different CS reps and a "supervisor" I canceled my service and will send the J-phones back for a "partial" refund. Jitterbug will not refund the $35 activation fee (even though the one phone was never activated) and the cost of shipping. My transaction with Jitterbug was the worst example of customer service that I have ever experienced!!! Buyers (especially senior citizens) should take a very hard and long look before dealing with these folks.