My letter of complaint to Virgin Mobile today:

I am very upset regarding a Wildcard Unlimited texting Issue. I am being billed for 2nd mth free texting thru your company that confirmed that the second month would be free, and overall the texting is unlimited once I pay the mthly fee. The representatives have on idea what to tell customers in this situation. I will be getting in contact with the Attorney Generals office to have them involved because this packaging plan isn’t consistent nor is the customer service in Manila, Philippines. I spoke to the Floor Supervisor Lorraine, and a customer service representative Fate and they were clueless.

The only thing they had rehearsed was we will send your problem to the Investigations Dept. I am furious with this customer service. So now we have no use of the text messaging option and she only offered to place $ 3 of a credit on my account and she can’t tell me when I will be contacted concerning the issue. How unprofessional.

I think this misfortune and inconvenience allows for an additional month free. I am under the impression that your Customer Service call center has no authority or no professional sense of judgment call. I will contact the Better Business Bureau on this one.

I am more upset with the unconcern of your Call center than anything else. They knew very well how to take my money. I am also concerned that the plan is 14.99 for phone minutes but your Representative told me she could only take 20.00 over the phone. Your plan didn’t list taxes either when we purchased it. Is this Legal? We’ll find out.
Angie F

Virgin Mobile has a nasty habit of taking your money and not giving you what you paid for. There customer service could care less about helping resolve problems. They insist on putting you through hoops to get what you have paid for. Maybe that is the reason that their stock price has fallen 70% since the IPO. The way they take money that's not theirs and the way they have minutes disappear from their customers indicates a company in trouble. I say BEWARE! This company is going south in a hurry. If you bought stock, get out while you can.

this is the best company ever.

Id give them zero stars if I could.
Customer service is the worst I have ever encountered just shockingly bad. If you ever get to speak to a real person they are rude, unhelpful and 80% of the time your call will be dropped if they put you on hold.
I wish I had read these reviews first because when I changed my plan online I had no idea I would loose my minutes. I called the customer service number and after 15 minutes of listening to their rather condescending robot automated service managed to get through to a real person. Its not easy because there is a tree of questions that you have to answer correctly before 'Simone' will even consider letting you speak to a real person and very limited options. When I finally got through to a real person she told me she could change it back but I would not be able to use my phone for 72 hours (?), fine just switch it back. She put me on hold and then the call was dropped. Another infuriating 30 minutes trying to find a real person to talk to I got through to someone, I made sure he did not put me on hold so I would not get dropped, he told me he could refund what I had paid but had no way of getting my minutes back. I asked then if I could cancel my service and get my $75 balance returned to me and he said no. I asked to speak to his supervisor. The supervisor was the coldest and most snide person that I actually had to question that he was a real customer service rep. He confirmed that if I cancelled my service I would loose my balance and of course I could not get my minutes back. As soon as Ive used up my balance I will get rid of Virgin.
I had a problem before where the web site told me my transaction had not gone through and to call a customer representative. I ended up being charged 3 times for the transaction that supposedly had 'not gone through'. When I called and got through to a person my call was dropped twice and then I got through to a lady in Sri Lanka who knew nothing about what was going on and was not able to understand me. It took me 3 hours over 3 days to resolve this issue. I really wish I had given up Virgin then.

The minutes are inexpensive, and the process of adding airtime is very easy,
although the service is very bad.I live in a rural area and cannot get reception anywhere.(I had the Marble) when I visited my grandparents in Chicago, I could get full service outside, but when I went inside their house my signal dropped down to one bar.
The buttons are also very slow.
I finnaly got rid of the phone and now I have a tracfone that recieves a very good signal.
If you are considering buying one of these phones, I would look into other prepaid phones from a carrier such as Verizon,or AT&T

At virgin mobile you can pay as you go or build a monthly account realy cheap, and easy. Ive been awarded so much free air time that I cant leave virgin. There great!

Virgin mobile plans may seem cheaper than most plans, but buyer beware, virgin mobile will take advantage of you and your teen with confusing and shady business practices and poor customer service, costing you more per month than than what is expected. I think of myself as a smart consumer and it's amazing what this company gets away with.

bought this phone with 9.99 dollars airtime.after using about 25 min. got message i had used up 73 min.attarded lady at customer service said solution was to buy more time,sent e mail no answer.don t touch or you ll get ripped off.VIRGIN SUCKS.

I gave it 2 stars because it is a cell phone but leave your base coverage area and you lose the signal, not good if you're stuck on the side of the highway. If you use it even for just short calls on the .10 min/ $6.99 month plan you can reach $300 real quick. I'm transferring to T-Mobile from this account (my son set up this one). Much better everything. Also Virgin phone can not be unlocked and switched to another carrier like other phones that have a SIM card can be. And the hip talk is just covering complicated double speak that makes it hard to read their FAQ's. Stay away.

The information above needs to be updated. Virgin now has Mobile to Mobile Plans (Virgin subscribers to other Virgin subscribers). There's one that is for by the minute and raises the normal minute rate to 20 cents but lowers the Mobile to Mobile rate to 10 cents. The higher priced monthly plans now include Mobile to Mobile minutes. There is also a new unlimited messaging plan. Virgin also now has ringback tones. The phones also need to be updated for the LG Aloha (basic phone), Super Slice (thin candy bar w/ camera and bluetooth), and the Wildcard (has hidden qwerty keyboard, 1.3mp camera, and bluetooth). If you get the Wildcard and buy one month of unlimited messaging (which I did), you will get a second month of unlimited messaging free (happened automatically for me).

Now to review Virgin Mobile, they're phone are often lesser brands and are simple but they are generally cheaper than anything other prepaid companies have. You can even get a few phone free by buying a certain amount of airtime. Even with cheaper phone, they range from basic to phones with an mp3 player, 1.3mp camera, qwerty keyboard, and phones with bluetooth (not all in the same phone). Talk plans also range from cheap pay by the minute to monthly plans that have Night and Weekend minutes that start at 7pm. My favorite is the $34.99 plan that gives you 300 anytime and 100 night and weekend minutes. If you pay for that with a credit card you get 10% more minutes each month in bonus minutes. Virgin also has a program called Sugar Mama that allows you to get free minutes for watching 1 minute or less flash ads. You are limited to 5 minutes a day and 75 a month. Text plans are especially good because they include sms, mms, and instant messages (AOL or Yahoo). I dont't actually text that much but I use IM a lot and I find $19.99 a month reasonable for unlimited mobile IM. This is especially nice with a qwerty phone like the Wildcard or the Switch_back. Virgin also runs under the Sprint network so it is most likely they will be in your area. This is the main reason I don't join companies such as Alltel or MetroPCS, they are not in the Chicago area. Phone set up is also a breeze if you buy your phone at Radio Shack. They will set up the phone for you in-store. I did this for my first phone. I've never had a problems with customer service when I called them. I only problem is the automated menu system but there is a way around that (press "0" as soon as possible). I usually called when I bought a ringtone and it wasn't delivered to my phone. The representative never had a problem with just giving me my credit back. And I alway get a local representative, as far as I can tell but live customer service is not 24/7. Oh, and monthly plans ALWAYS automatically charge you in 30 days. Just pay attention to the day it does if you don't want to get charged. They should send you a message at least 1 day in advance too. If you don't have access to a computer I suggest checking your balance at least once a day (not more than 5) but internet account management is the easiest way to do it. That's also where you can sign up for things like Sugar Mama.

And to the review above me. The Oyster is NOT a new phone. It's a very old Kyocera phone that you can now get for free on the website by paying for some airtime. The Marbl is just a redesigned Oyster so don't buy that one either. If just need a basic phone, you can find the original Slice or the LG Aloha for $15. I also hear that the old Nokia phone has pretty good battery life. They practically give that phone away.

Virgin Mobile is great... as long as everything is working right. I had one of thier phones for two years with no problems (though I did experience some of the low signal strengths others have commented on). However, after upgrading to a new phone I ran into a problem that prevented me from receiving any text messages. Over the course of two monthes I spent countless hours on the phone trying to get someone to work on the problem. Everytime they promised that someone would be in touch with me within a stated time period, which never happend. Three investigations were launched, but all were closed with no resolution. Thier customer service system has been totally useless to me, and I am now shopping around for another network.

Absolute worst service I've ever used.
Bought the phone and purchased the 600 minute plan, just to find out that i'm being charged .22 cents a minute for every call, nights and weekends too, like my plan didnt exist.
Checked with the store clerks and found out that my plan needed to be "Topped Up" by 6/06/2002..Hmmmmm..
Keep in mind it's 2008.
Spoke with customer service 5 times with NO resolution, was finally promised on the last call that they realized what the problem was, but it would take 72 hours to fix but they would put it on the priority list of Fixes, and my money would be reimbursed accordingly.
Ha Ha Ha..what do ya know..none of that happened.
its been nearly a month now.
just recently sent them a letter, they oughtta love it!

I switched from Tracfone because VM had better looking phones and cost less. I bought the Super Slice and have had many complements on it. Wanted prepaid because I only use the phone when I'm out of the house. The only complaint I have is coverage. There are certain areas where the signal will be lost. Coverage isn't as good as tracfone in central Wi.

Awful service. I signed up for new service yesterday and they still can't get my account issues corrected. Phone service is proving to be crappy already, dropping calls. If this is what this company offers at the onset, I hate to see what's waiting down the road. Yikes!!!!!!!!!!!

I use Virgin Mobile because the plans and phones are inexpensive, but the customer service is severely lacking. In five out of the last six calls to customer service, I have dealt with rude young operators, who think they're on a soap-box rather than working in a service capacity. For example, a question regarding my bill yielded a lengthy slang-filled answer and a lecture....and the agent was wrong, but did not let me get a word in edgewise and cut me off several times. I became so frustrated I rose my voice and told her emphatically to listen to me. I got nowhere so I asked to speak to a manager, who responded with the same tone and agressive nature as the underling employee had. It shocked me to find out they were voted by JD Power and Associates among the top custemer service providers. This strains the credibility of JD Power and Associates for me. Virgin Mobile, your notice is up. I'm on the lookout for another inexpensive provider.

I have used virgin mobile since they had the k9 phones, and i have never really been dissatisfied with them. It is relatively inexpensive and is good for people in their teen years or people with limited budgets. although i have had some relatively minor problems with their marbl phone, which had orange streaking across the phone. This was not due to any damage incurred by me the customer. i bought a new phone of the same variety and it did the exact same thing. I think that Virgin Mobile should quality test their products better before sending them to their distributors. Their network is always having problems as well....
since then i have purchased their new wild card and i am very satisfied with it.
although the plans aren't that great if you talk as much as i do... it is hard for someone who is under 18 to get a cell phone other than prepaid, but for prepaid it is a good plan.

**also I have never had a problem with customer service.**

Reception was good, when I had it.
Lost reception as soon as I walked into a store or while driving into the hills of Upstate NY. Stuck in a snowstorm with no signal. Very frustrating.

Too pricey. Prices for minute to minute was too expensive at 18 cents, and now it is 20. My phone the flasher was terrible, picture quality was the reason. Not recommended to anyone.

I've had Virgin Mobile for aprox. 1 year and do not recommend it. They are somewhat deceptive in their claims and ads and their customer service is lacking. I'm looking to change my service to a better and cheaper provider.

I've always like buying into prepaid service because I don't talk a lot and don't mind paying for the convenience of be able to call someone when i need to and to be "reachable" by others. I came over to virgin mobile from tracfone. Because I prefer to do the txt messaging, and was used to Tracfone's free incoming txt msg benefit, I was a tad bit disappointed that Virgin Mobile charges 10cent for both outgoing and incoming messages....until I found out that you can send txt messages to lan(household) phones. Virgin mobile will read the text you have typed when the recipient answers the phone. no extra charge, just costs the usual 10 cent for outgoing texts. I don't think tracfone offered this when i used their service, but this feature is way cool. oh yeah, the best way to save money with these types of prepaid services out there like tracfone, tmobile and whatnot, is to buy a prepaid phone card, you might want to save a txt draft of the prepaid access info in your phone so you always have it on you, and whenever you look at the caller ID and see someone that you know will have a nice long conversation, find a regular phone and call them right back through a prepaid calling card. Because prepaid calling card rates are mad cheap (some are as low as 1.9 cents per minute), I save good amount money and use the money i would have to spend (to keep virgin mobile active every 90 days) for the txt messaging and checking news sites, driving directions, and email on the web browser (web browsing on vrgn mbl is 5 bucks a month)

i like virgin mobile i havent had a problem with them since ive had there prepaid phones but wen i had a nextel i had more problems with it then i do with virgin mobile besides they dont hassle me like sprint did so i dont have a problem with virgin mobile thats y i like them so much.

I have had VirginMobile service for several months now and found out that if you are texting during a busy time of the day, you'll get messages showing: "Received (at the server) at 6:00 PM but STORED to my phone at 7:14PM"!? Why does it take over an hour to send the text from the main server to my phone? Also, DO NOT REGISTER YOUR PAYPAL ACCOUNT WITH VIRGINMOBILE OR THEY WILL DEDUCT FUNDS FROM YOUR ACCOUNT WITHOUT PERMISSION! Their system gave me this error message! "The last payment of $33.99 did not process as there was not enough funds in your account. Current funds in the account is: $35.22 Please add $0.00 to process the payment." After this happened, VM pulled money from my PayPal account even after telling you "We won't pull money frmo your PayPal account without your permission". The telephone service works above average and the texting service sometimes sucks when you send out a text and then don't get a response back from the other person until the other person calls you and asks "Are you getting my texts because I have sent you like ten of them and you have not responded!" I have to find out later that those texts never got to me and an hour later...the hour old texts start coming in! Would I recommend the service? Yes if you like the new 200 min Peak / 500 min N/Wk plan for $24.99 but I wouldn't recommend them due to their billing problems via their website and texting issues.

I'm 13 years old and i really wanted a cell phone,so i bought a virgin mobile at first it was great and very easey to do things for about 2 mounthes then one day i got my phone out and it had earsed everything on my phone (ringtones,graphics,phone#'s everything) it was acting like i just got it i couldn't make or receave calls text anyting. so i called and a very nice lady told me things to do and i did but after waiting a day when it was sapposed to have worked three hours later i called back . and another person told me to do the same thing but again after waiting a nother day nothing happend. finally i got transered to a guy that asked me some Q's and told me that i had done something to my phone when i took care of my phone like newborn baby and that if i wanted a new phone i had to pay 24.00 dollars to get a BLACk phone when i had a RED phone so my dad called and i got a red phone and less than a week later the new phone deleted all my new ringtones graphics everything. don't get vigin mobile they suck sorry for the news but it's the truth

I'm a huge Virgin Mobile fan. I've had three phones with them over the last 5-6 years and every one is seriously reliable and cheap. I top-up $20 every two weeks. flawless.

I've been with VM for six years and have NEVER had a problem with any aspect. The phones are inexpensive and work great! I've only bought new phones when I was tired of my old one, not because a phone ever broke. (My puppy chewed one of the phones and it still worked!)

Customer service has always been helpful -- never rude. Sometimes you're on hold for a while but that's not a biggy. (I don't believe it charges you for the call.)

My VM phone has worked in VERY rural areas in Texas when my son's Nextel phone couldn't get a signal. In 6 years, I've rarely had a dropped call.

Yeah, VM is marketed toward the young set but I'm 43 and don't mind it one bit. I can put up with hip-hop music when I'm on hold and I actually like the more "hip" features and contests, plus the fact that you can earn free minutes through "Sugar Mama." The phones are pretty snazzy-looking, too!

We've tried the "contract" thing and felt it was a huge ripoff. Now I ONLY have VM -- not even a land line.

I've been with vigin mobile for about 3 years now. The major problem I have with Virgin is the ringers on the phone are not loud enough. I always have to keep it on vibrate so I know I have a call. I'm 48 and I thought it was my hearing but my 16 year old says the same thing. The phones also lose their charge quickly, and I find myself charging it quite often. The hip hop customer service is quite annoying, but I can understand it's their target market. I'm really debating on whether to stay with Virgin because I miss quite a few calls because of the low ringer. The phone I had was the VOX. Does anyone know if their newer phones have a higher volume ringtone?

I had Sprint a few years ago, and I thought their phone customer service was bad, but Virgin Mobile USA live adviser is much worse...that's if you get to one. I had to listen to the most annoying automated voice and then stayed on hold waiting. Once the jerk of a live adviser got on the phone..he was no help. When I asked to do the survey he said he would transfer me, but instead he hung up on me! I called back and was on hold for 15 more minutes before reaching a live help. Terrible service.

actually 0 *'s vm is totally sucky. you can never get through to customer service. it is annoying and frustrating trying. minutes disappear all the time for no reason. i pay 25 cents per minute for first 10, then 10 cents per minute, and my balance will be $3.93 which makes no sense other than theft. customer service is non-existant. when i go to verizon wireless when my minutes run out i will destroy my vm phone so they cannot capitalize on someone else. they major suck

This service disgusts me! I have have bought 2 vm phones w/ in about the past year and I do not recommend this service. Very flawed and crappy automation. I will most definatley be buying a service!

phone died in 9 months, was very mislead on what the phone on what the phone could do, does not satisfy the customer Has been with them for 3 years phone broke an d would'nt upgrade. going somewhere else

Over priced. Poor customer service.

After using T Mobile and Boost there is no comparison. The service and pricing fits anyones budget and needs. Keeping my debit on file with them is much easier then having to get refill cards and I can change the plan to siut my needs of the phone.

After having a contract with AT&T switching to a prepaid service was the best thing I've done. Virgin Mobile has been great and only had to call customer service once and was treated very well. I love being able to log into my account and change the plans to fit my needs. The super slice is great and I don't miss having to pay for every charge, surcharge, etc. that the regular cellular companies tack onto your monthly bill. One happy camper :-)

SUCKS !!!!!!!!!!! do not i repeat do not get this plan . i got it and paid over 100 dollars for everything i needed and they wouldnt let me activate my phone . if should recommend anything it would totally be tracfone . oh and they should have a rating of negative 10,000,000,000,000

It seems the customer service staff are trained to be deliberately clueless. Fault diagnosis and troubleshooting seems to be a joke - first level support seem incapable of performing basic tasks for even slightly complex issues and tell you it will take 72 hours for a resolution. Then when you get to second level support they tell you it will take another 72 hours before fault resolution = around six days to solve a simple service issue. Then they tell you it will be business days not calendar days. last time I checked consumers use their cell phones on weekends. At second level the support seems to be narrowly segmented so that no one person can intelligently advise the status of the fault investigation. Investigations are hived off to distant third and fouth party vendors with vague promises of a feedback.
The first and second level suppor staff appear to be process monkeys devoid of any incentive and perhaps ability to take ownership and resolve issues in a timely and efficient manner. Even basic issue like advising what error codes signify are too hard for the VM technical support staff to determine and disclose so at least the cause of the fault can be identified. Selected customer service staff (especially in the Phillipines) seem to have no concerns with being misleading, deceptive or just plain dishonest. Customer Service staff hang-up randomly and especially more randomly during busy periods. The Customer Service staff seem very loyal to VM - they can recite company process and policy and even believe they are helping you by doing this rather than resolving the issue or fault. Perhaps the Customer Service staff are merely reflective of the management - it seems toxic culture starts at the top and is dictated by the VM USA management team - right! I guess at the end of the day you get what you pay for and sometimes less. The overalll customer experience at VM USA seems to detract from the brand value of Richard Branson's other business interests!

myself my mom and my brother all have virgin mobile and we love it. my mother who only has a cell for emergencies has the oyster and the $20 every 90 days is perfect for her my brother has the wildcard and he loves it. i have the cyclops and the rates are good for how much i talk which is about 300 minutes a month and i've never needed to call customer service. we love having cool cell phones and not having to worry about contracts. i recently had to buy out my verizon contract because it was way overpriced and my ex stopped paying what he was supposed to pay............needless to say i hate contracts and verizon.

Obviously Virgin Mobile is geared towards teenagers. I find myself so annoyed talking to "Simone" (Heeyyy what's up??) and her stupid voice response system, that I rarely even make it through to customer service. That is why I am not even going to bother calling to inquire why my Kyocera Switchback (a cute yet incredibly buggy phone) seems to have crashed for the last time after less than two years. I am only sticking with them because the rates are so good. Most people I know with "real" plans are paying upwards of $60 a month, and some much more. I am paying $35 plus a $10 text plan, and could probably downgrade as I always have minutes and messages left over. I have bought a cheapo replacement phone (goodbye keyboard, I will miss you), and pray that I will NEVER have to speak to "Simone" again.

They have recently increased there prices! and now to have a monthly plan.You have to have a credit card on your account. not so great for teens!!! SO YOU ARE PAYING AROUND $.20 MINS. Or more~

i've had my vm phone for a month now, i wasn't sure about how the prepaid payments were made (billed or payed for out of top-ups, who knows cause i still don't?" so i called customer service and it seemed that they didnt know any more than i did; their answer to my questions was "umm yeah, it CAN be paid out of top-ups..." i mite as well of asked my wall the same question (probably would of got a better answer) so anyways, i put 50$ in my top ups expecting my account to be all paid for and such when the time came, and what do ya know? nothing happens.. so now im stuck with 50$ in my top-ups, a bill thats not paid, a phone with no minutes, and a whole lot of money down the drain. vm = the devil. dont let their flashy colors fool ya.

I have 3 VM phones, 2 K7 Raves and 1 K10 Royale. Been using VM for last 5+ years, best deal there is for infrequent use. All 3 have the 18 cent/minute plan, auto top up every 90 days for $15. That's $5 per month per phone, can't beat it. I also take advantage of VM's Sugar Mama, gets me free minutes, about 70 minutes per month. So for $5 a month I get 97 minutes, that's 5 cents a minute. So I'm cheap and I have to do some work for free minutes. But what other company offers prepaid for 5 cents per minute? Check out the coverage for your area. I've not had a problem yet with anything, phones I buy from Target work, auto-top-up works, coverage is OK for my area, great deal.

Losing its Luster

I just wanted to say that I have had VM service for many years now and I have never had a problem with them until this year 2008. The only problem I have with them is their customer service although I have never had to call them before this minute problem they had because I usually do everything online. It was very bad customer service and it took them 15 before I got a live advisor who could actually fix the problem. I don't think I will stay with them for much longer.

I've had VM for over five years now, and haven't had any problems with them or their customer service. Others have complained that VM charges you for the text advertising messages they send you - this is not true. You are not charged for text messages you receive, only the ones you send out. So the advertising messages, while annoying, are free. Currently, I have one of the monthly plans, and am happier with it than I was with the per minute plans - the minutes definitely go fast, although I've gone over the bills carefully and have never found any inaccuracies. When I have needed help, their customer service has been great, although when my son had a problem with his phone, they weren't helpful to him - until I intervened. It's possible that the CS agents will mess with kids but not with adults.

We have had Virgin Mobile for 5 yrs and we have 3 phones. Do not give them your credit card for auto-top-ups, do it yourself each time you need more minutes. I learned the hard way. Also, they did not tell me that when my son ran out of minutes on one of their plans that they would charge me &4.50 for 20 minutes! They don't have to ask you if you give them your ccard. And they can go ahead and charge you even if you still have minutes. Some times they would charge me twice for the same thing. Trying to resolve problems is extremely difficult. They were very honest at first and then I think they realized that they could make more money by finding ways to deduct minutes from you phone without you realizing it. The customer service people have also become less educated and not helpful. They have to be contactd to set up your phone and activate it--one of ours was never activated by the Customer Service person and we were not aware of it so, we kept calling it--wondering why we could not get it to answer. Even though the phone had never been activated it--Virgin deducted for every call made to an unactivated phone! So, we were charged money to call a phone that Virgin failed to activate. I tried over and over to explain that it was Virgin's fault to get the money back but they would not budge. So, we are only customers because we now have so many phones and lots of money on them. Their plans are getting more confusing to understand as well. AVOID them if you can. Why do these phone companies become so dishonest? They must all have a department of people who sit around and think up ways to screw their customers.

I don't rely so much on my cell phone as my home phone; I guess I am an old dinosaur. I don’t want to play games, txt message endlessly, or take pictures with my cell phone, I want to be able to make and receive calls, and that is just exactly what I can do with my Virgin Mobile Cell. Nothing fancy, although the LG Flare phone that I purchased does have a few bells and whistles. It does for me what I need it to do, gives me a cell phone for when I am out and about or if I need to call 911, no long term contracts, and I control what I spend on this phone... plain and simple, I love it.

I've read all the reviews from the others and I'll have to say that every thing you purchase nowdays has issues. I have been a customer of VM now going on 5 years and have NEVER had a problem with either customer service or the service itself. VM is carried on the Sprint PCS network and I guess these mountains of eastern Tennessee has good Sprint coverage, never a dropped call, EVER! I use the camera on my Cyclops to send pictures to my email mostly and have never had a problem. When I signed up there was no messaging packs but now I get 50/$2.00, but now I think it is only 30/$2.00.(I'm still locked into the old rate). They once even refunded me $10 for a mistake they made on a ringtone, (they only owed me $2.50), but they said keep it for my trouble. I say that if you are looking around for a carrier, get on of their free phones or you can pick one up really cheap somewhere and give it a try. You may find yourself really liking it as I do. GOOD LUCK !!

brought prepaid having difficult getting phone activated. service is poor have not been able to get my phone to be activated. I wasted money on activation and bying their phone, I would not tell anyone to by this phone or their services.

Terrible customer service when there is a problem! I was charged $92.15 for a 19 min phone call from florida to New Jersey. I have called customer service repeatedly and have been given the runaround every time!

I've got their 18 Cent TALK plan with auto-pay. It's great for people who make few calls. It works like this: Pay $20 and get a phone, free shipping, and 122 or so minutes. Three months later, and every three months from then on, they charge another $15 to your card, and give you another 83 minutes. Minutes roll over forever. So as long as you average less than 25 minutes a month, you pay only $5 a month.

I contacted customer service for help setting up the phone. It was fine.

PAY as you go phone review...
Virginmobile is trying to get your money! be careful! you get a 1000 minutes card for 50$ thinking that you will have these minutes by entering the pin number but NOOOO! there is another step you need to follow. you have to pick voice minute package which is not among any of the instructions. if you do not pick that plan, you are paying 20 cents a minute. You call them and they do NOTHING about it. The people are extremely rude and they even hang up on me! they also threaten you by saying that your call is monitored?!?! Never ever use their services for pay as you go phones... I would give them negative starts if I could...

I've had nothing but problems with this company. Once they get your money, it's gone and you probably won't get what you thought you paid for. Very confusing plans, and purposely so, I think. If you change plans, you lose everything you have in your account. Don't ever give them a credit card or a paypal account.