Cindy

{ 05/25/2012 }

If I could give them less, I would, every single month, without fail I lose my data connection for 3 or 4 DAYS!!!!!! So unbelievably unreliable!!!!!! Not at all worth the savings.

Jimbo

{ 05/24/2012 }

Vm gives to the poor.

RITA

{ 05/20/2012 }

VIRGIN MOBILE RIPS PEOPLE OFF, HAD $48.00 LEFT ON MY ACCOUNT, WAS UNABLE TO TOP OFF ON TIME CUZ I WAS ON THE ROAD, FORGOT MY PHONE, WAS ONE DAY LATE AND THEY DID NOT CARRY MY MONEY $48.00 ON TOPPING UP. IF I TOP UP EARLY, I GET RIPPED OF A WEEK OR TWO THAT I TOPPED OFF, CUSTOMER SERVICE IS RUDE, THEY EVEN USED MY CREDIT CARD TO TOP UP FOR ME WITHOUT MY PERMISSION. IT TOOK ME HOURS TO GET A PERSON TO TAKE MY CREDIT CARD OFF MY ACCOUNT. ONCE THEY HAVE YOU THEY DON'T CARE. WILL NEVER USE THEM AGAIN. IF YOU LOOK AT YOUR CALL HISTORY, THEY CHARGE YOU FOR TONS OF SERVICES, BUT DON'T KNOW WHAT IT IS FOR. BUYER BEWARE- BIG FAT RIP OFFS.

Dawnzerlylite

{ 05/18/2012 }

My elderly parents & have all used VM for several years with very few problems. We're all on tight budgets & want to keep our landlines, so VM has been a great budget way to have a phone handy when you need it. With Auto-TopUp, I can run a cell phone for only $60-$80 per YEAR--yes, YEAR. I would not be able to afford even $25 or $30 minimum with other services, so I'm thankful VM keeps us light users in mind.

Emily

{ 05/15/2012 }

We have trouble each month paying for our virgin moble plan with Alex. He puts our money in mintues not on our monthly plan. It is very hard to talk a live person. Please help us.

Leah

{ 05/15/2012 }

I inherited my son's phone when he decided to get a "real" phone with a "real" provider. Starting a business on a shoe string and needing to keep my day job for a while, I thought a prepaid phone would be the ideal solution. It was for a while, but then the dropped calls became so frequent I had to actually quit answering my phone and letting it go to voice mail and then call back on a landline or another cell. No longer on a shoestring and no longer needing mobile, I've tried no less than three times to port to another provider and can't - VM's porting department tells the new provider that the owner information is wrong, so the new provider tells me I need to get VM to send me a form, and everyone I ever talk to at VM states they don't know what that form is. I can't change my number because it is my business line, and VM is making sure I can't change providers, either. VM SUCKS. I wish I had never, ever heard of them.

schwar

{ 05/14/2012 }

Virgin did not allow me to make a call because I needed to "top off" my account with at least "zero dollars"... that's right, they said I owed them no money so that was why I could not make a call. Unbelievable... Virgin sucks!

Alex

{ 05/12/2012 }

HATE THE FACT THAT THEY SLOW YOUR ENERNET SPEED AFter u USE 2.5 g SHOULD NEVER HAVE DONT THAT

RITA

{ 05/11/2012 }

VIRGIN MOBILE RIPS PEOPLE OFF, HAD $48.00 LEFT ON MY ACCOUNT, WAS UNABLE TO TOP OFF ON TIME CUZ I WAS ON THE ROAD, FORGOT MY PHONE, WAS ONE DAY LATE AND THEY DID NOT GIVE ME MY MONEY $48.00 ON TOPPING UP. IF I TOP UP EARLY, I GET RIPPED OF A WEEK OR TWO THAT I TOPPED OFF, CUSTOMER SERVICE IS RUDE, THEY EVEN USED MY CREDIT CARD TO TOP UP FOR ME WITHOUT MY PERMISSION. IT TOOK ME HOURS TO GET A PERSON TO TAKE MY CREDIT CARD OFF MY ACCOUNT. ONCE THEY HAVE YOU THEY DON'T CARE. WILL NEVER USE THEM AGAIN. BUYER BEWARE

Sam

{ 05/07/2012 }

Dear Virgin Mobile,

I was recently on your website because I wanted to change my plan from the $45/month to the $35/month. My phone usage had decreased, so I decided to switch to the lesser minutes. I was in a hurry to study for my final exams (it is finals week), and I accidentally clicked on "Restart My Plan Month" instead of "Change My Plan." I hit next, but then I realized it was on the Restart My Plan Month, so I X'ed out of the pop-up screen. However, it was too late, and my phone received a text indicating my plan had restarted and I had inadvertently paid another $45.

I immediately called up customer service and told the operator my situation. I asked to have my account refunded and have my payment cycle start on the 20th like before. Basically, I just wanted them to undo my mistake. After holding for 10 minutes, she finally came back on and told me that it was not possible. She told me that she could change my plan to $35, but she could not refund the money or start my cycle on the 20th. She said if I wanted to start my cycle on the 20th, I would have to wait it out if I didn't want to pay again (of course I didn't). She was polite, but I could not believe what I was hearing. I could have done that myself online. Why do you think I called?! I need my money back!!!

Is it really that hard to undo a simple transaction?? I am a college student, and $45 is a large part of my monthly budget. I think you could have easily undone my mistake. Perhaps, you just wanted to take my money. I accidentally paid you $45 when I still had over 1000 minutes left in my current plan. If you take money that you didn't earn, you are stealing. Maybe you even put the "Restart My Plan Month" and "Change My Plan" next to each other to similarly take advantage of people. Maybe not, but you obviously did not care to help your customers out. I highly suggest that you move the "Restart My Plan Month" link to the bottom of the menu so that other people aren't scammed out of their money. Or, you can actually undo the inadvertent mistakes of your customers like a company with real customer service would. Although I am thankful for the low rates that you charge, I've discovered today that rates aren't everything. Perhaps Virgin Mobile is not the service provider for me.

Sincerely,

The customer from whom you stole $45

Emily

{ 05/05/2012 }

Virgin Mobile is terrible in many ways. I've been with them for about two years or so, and I would have cancelled sooner but hesitated because of all the money I'd lose in my balance if I did. Recently I bought a new phone with them, the LG 101, and it broke within four days and it was never dropped and barely used. I once made a small error typing my phone number in when I was adding a top-up card to my account and when I contacted them about it, they pretty much said "too bad" and I lost my money. Their customer service is dismal. It takes days to get answers and they're very generic and unhelpful. If you buy a new phone, you have to pay all over again to get your ringtones. At $2.50 for one, this is such a waste.

Once I was only a day late making a payment and they shut off my service without even sending me an email warning about it and I had to go through hell to get the service turned back on. I have wasted so much money with them due to their inability to help with my top-up (even though I was logged in, I doubted they were unable to look in my account and see my error), lost money on a phone that's a total dud, lost money on ringtones that never sent to my phone, and lost ALL my ringtones when I got a new phone. And of course, as money hungry as they are, I'll be losing ALL the money in my account when I close it.

If I could give this zero stars, I would.
Don't be fooled by the low pre-paid phone prices. Virgin Mobile will rip you off in so many ways, any other place is cheaper. Terrible phones, terrible customer service, terrible money hungry company. DO NOT EVER USE VIRGIN MOBILE!

M White

{ 05/03/2012 }

I had been a customer of Virgin Mobile for nearly a year and due to problems with my phone/service I decided to start service with AT&T.

I've never had a problem with customer service until Tuesday (5/1/12). I called customer service just asking them for my account number (which if you ever notice is NOT accessible if you log into your account online) so that I could port my number over to AT&T. This is what I was given, 3-JB2MJHS, I thought that was weird since most account numbers are all numbers but nonetheless I gave that to the Rep at AT&T...and of course that was not a real account number. So I called Virgin Mobile again thinking that maybe someone made a mistake, but once again I was given the same set of letters and numbers, I asked the representative if possibly there was "another" account number and she said that she needed to transfer me to the Port Department. After a short wait someone from that department picks up and I explain to her that I need my account number, she saids "Okay your account number is....the line goes dead! I'm thinking that its my phone because I have been having problems with it, so of course I call back and go through the same process, I'm once again transfered to the Port Department where this time I speak with a man, I tell him what I want and guess what the line goes dead AGAIN. By this time I realize that it is NOT my phone but that the representatives are hanging up on me.

I COULDN'T MAKE THIS UP IF I TRIED, but it gets better. I call back for a third time, but this time I immediately ask for a Supervisor, the Rep asks me why and I say because I need to speak with one and that I don't wish to explain any further, he puts me on hold for about 2 minutes and then gets back on the line just to tell me that I have to give him a reason as to why I want to speak with a manager. By this time, I'm LIVID but I'm trying to maintain just so that I can get what I need, once again I tell him that I just need to speak with a Supervisor and he proceeds to tell me that IT DOES NOT WORK THAT WAY, IF I WANT TO SPEAK WITH A SUPERVISOR I MUST HAVE A REASON, so I tell him that I am trying to get my account number and that I am having problems with the customer service reps. He tells me that I can see here (I guess he was looking at his computer screen)that you've called several times and that you were given your account number which is your phone number. I tell him no I was not given the information and that if that were the case why was I given numbers and letters as an account number!! Evidently he finds this funny because he actually starts to laugh. Smh, I was so angry that all I could do was ask for his name and ID number, which is when he puts me on hold for 5 minutes and then gets back on the phone to tell me to continue holding. I tell him that I would like to speak with someone else and he tells me that I will have to hang up and call back. Please hold...after waiting for about another 4 minutes I hang up. What company treats their customer like that!!!

Basically the Rep from AT&T had to make some calls and have a third party call Virgin Mobile to get my account number with by the way wasn't my phone number either. He was on the phone for 45 minutes just to port my number over. Even after the store closing time. And the worse part about it is the number I was trying to port over wasn't even given to me by Virgin Mobile, that was My previous number from when I left VERIZON.

Trying to pinch a penny or not, I will never ever use service from Virgin Mobile again, and they have left a bad taste in my mouth when it comes to all no-contract pre-paid companies.

dale

{ 05/03/2012 }

I showed the radio shack sales person where I would need the service and was told that I would get exelent service. If you call 153kb exelent or even good, I would hate to see poor recdeption. SCAM!!!!

byrdlps

{ 04/29/2012 }

I just found out after the fact that you now lose any minutes you have left if you don't top up on time--not what I was told when I first started with them a number of years ago. Yes, I have had mostly bad experiences with calling their customer service including being charged for talking to them when they told me I would not be. I think this is illegal. I also have to pay for all the texts they send regarding top-ups--which they did not used to do. So I tried to contact them thru their "contact us" forms--first thru their email link (otherwise it was of course a "do not reply" email). The 2nd time today after I signed in to my account & NEITHER OF THESE FORM LETTERS WOULD GO THRU--an error message that the URL could not be found. I think I will look at the PagePlus Cellular--it looks to be a lot cheaper.

buyerbeware

{ 04/28/2012 }

Hi Everyone Out There!

I had a really poor experience with Virgin Mobile and I want everyone to learn the lessons that I learned so that you don't experience the same thing I went through and at the end of this message I have a way you can get your money back if you did go with them and they didn't uphold their end of the bargain.

1. Coverage Maps are not accurate. On their coverage map I received best (dark green) coverage. Before signing up Virgin Mobile, a rep. confirmed it. Once I gave them my $30 for the pay lo one month plan (1500 mins and messages) I received multiple drop calls and was only able to make one successful phone call over a matter of 2 weeks. Since I talked more than 15 minutes I was unable to get my money back even though I was getting no consistent service. Costomer service then claimed I had fair coverage (even though the map still indicated I have best coverage). The reps told me that when other people make phone calls on the network in my areas, I’ll get drop calls. How reliable.

2. Costumer service gets you no where. The representatives agreed that I deserve a refund, but they do not have the power to give you the refund. The computer system they use blocks that from happening since I talked for more than 15 minutes. Thus representatives are powerless, but there is a point to this because it makes it so the big corporation can take your money while not giving you the coverage or service you signed up for.

I spoke to about 10 different representatives adding up to over 200 minutes on my t-mobile phone (I overlapped coverage for a week in case VM didn't work out - good move!). If you need to call costumer service expect to listen to Taylor Swifts Last December song on auto repeat. It is the only song they play so being on hold for 20 minutes can make a person hate this song and want to go insane. The costumer service reps that you talk to all tell you a different story and some give you hope that you can get a refund until you get to the very top person about an hour into the phone call and they say the computer won't authorize the refund. Dead End.

Here is the GOOD NEWS! If you paid for the Virgin Mobile plan with your credit card, you can call your credit card company and ask them to dispute the charge. That is what I did and it only took 5 minutes and I am expected to get a full refund. Much better than wasting my time with VM reps who are powerless. I hope this helps if you ever get into the same situation.

My best advice for you is to avoid Virgin Mobile all together. I was told at one point that a tower went down on April 22 2012 and wasn't going to be fixed till June 20, 2012. Meaning no coverage for 2 months. Not a good or reliable company to go with.

Best of luck to everyone out there!

Refugio

{ 04/28/2012 }

I love it. My son has been using it for 3 years and has always loved it. Its very cheap and its worth it. Unlimited data is his favorite because of all the internet. Data is a little slow but it is fine. I text a lot and like the Unl. Messaging. The calls are great too because i dont call to much so 300 mins. Is perfect

Erica

{ 04/26/2012 }

I had Virgin Mobile for almost a year, the last month and a half EVERY call I had dropped. I waited about 3 weeks before I called to complain, they told me they would call back within 5 days!! I wasn't happy, but I waited, after 7 days I still didn't get a call. I called back, this time they told me to wait 3 days to see if the problem had corrected itself o_O. Of course the problem persisted, I called back after the 3rd day, they transfered me a few times, when someone finally answered my call they told me they had to escalate the call to another department but I had to call back in 3 days!!! When I asked why in the world I had to keep waiting they told me that they had to see if the problem would correct itself... I asked if it hasn't corrected itself the past couple of times I had called what made him believe that it would be corrected within the next three days??? All he could say was that he was sorry and he assured me they would escalate the issue and he didn't know why it wasn't escalated sooner. When I asked for compensation, he couldn't give me a straight answer, he then said they do offer compensation once the issue was resolved. WHAT??? Really???? Then fix the issue! UGH I got tired of calling back time after time so I canceled.

Kitty

{ 04/23/2012 }

I have been with VM for several years now. My husband and I have the LG Optimus V and we are very happy. We signed up with Virgin Mobile when the plan we chose was $25 each. We haven't had any problems that weren't taken care of by customer service reps promptly. We had iphones years ago and liked them but very expensive to own. We were paying $132.00 monthly for the iphones vs. $53.00 monthly for two of the LG Optimus V. We use our iphones ad ipods nows so they still have a little value for us. We love Virgin Mobile and would not buy iphones again because of the expense.

Janey

{ 04/14/2012 }

I am on prepay, but automatic withdrawal from Virgin Mobil for unlimited $55 month. When I checked to see how much data vs. phone calls I make, I decided to take the $35 month for the data and 300 minutes. This was 2 weeks before my bank was to be charged and they charged me according to today, instead of giving me my full 30 days. they ripped me of 2 weeks worth of money or minutes, whichever and will not honor what I already paid. I am so pissed I'm switching the provider. Be careful with prepaid if you change your plan!!!!

alex

{ 04/12/2012 }

virgin mobile sucks anything that sprint sucks I've had virgin mobile and boost mobile oh and cricket and there text messaging dosent get to you when its supposed to you most of the time don't get it period.

Beca

{ 04/09/2012 }

Service in the beginning was not bad but more recently they have had nonstop outages. You can't call, text or use the internet and they do not compensate you. CS tries to help but nothing gets accomplished. They instead put in incident reports that supposedly take 3-5 DAYS to accomplish and it still doesn't work. I would say spend a bit more money elsewhere and actually get service that you pay for.

Liv

{ 04/05/2012 }

I love Virgin Mobile. It's seriously the best price for what I need. I have the LG Optimus V, which I love for the time being. I might switch in the future, but I'm in no rush.

jbro

{ 04/04/2012 }

It all depends where you live!! Sprint coverage is spotty if too far outside a major city. I'm just outside Philly so service is great!! Never had an issue with cust serv so I have no idea what some of you people are talking about and I don't think you do either!! If you want top level service DON'T GO PREPAID!!! And consult the coverage map fist!! Duuuuhhhhhh!!!!

Krista

{ 04/03/2012 }

Do not use this company. First of all, the phones are pieces of junk that break down after a few months time. When you call to get help the company sends you a used phone, which in turn breaks down just like the previous ones. I had gone through three replacement phones and onto my fourth. When I receieved the phone the camera did not work. I call technical support and they could not figure out why, told me that someone would call me back in 48 hours and nobody ever did. They sent me another replacement phone. Same problem. I finally asked for a new phone since the "refurbished" phones did not work properly. Two differet employees assured me I was receiving a brand new phone. The first time they sent a cheap phone that was nothing compared to the one I had. Then they sent me another used phone. I spoke with customer service again and was called a "liar" and "idiot" by the non-english speaking representative. The company is a joke. They lie to customers and then call you a liar in return. Don't waste your money.

duke

{ 03/31/2012 }

Do you like not getting phone calls? Do you like not being able to send texts? Do you like not getting missed call notifications? Then Virgin Mobile is for you!

I've called my phone from a landline, and listened to it ring over the phone, while watching the mobile phone sit in silence. No missed call notifications, nothing. If I left a voicemail I'd be notified hours later. Called CS three times. They kept telling me to try the same BS workaround where I basically reactivate the phone. Terrible service as well. I love watching the phone struggle to connect to the web with full bars on 3G.

Sandra Lee

{ 03/29/2012 }

I've been a happy customer for over 5 years. Love my LG Optimus V phone and Beyond Talk. Note to G. Soto: You are probably signed up for Virgin Mobile Extras. To cancel, go into your Virgin Mobile account, go to edit service settings and un-click Daily Access Subscriptions.

Jim

{ 03/28/2012 }

I have virgin and it sucks the tower here in Jacksonville Fl goes down every week this service is by far the worst i have ever seen....VIRGIN SUCKS..........

G. Soto

{ 03/28/2012 }

Do not Use PayLo service. It charges $0.15 per day even when the phone is off or not in use. I tried to contact virgin mobile customer support via email but they never answered.

Americanlady

{ 03/26/2012 }

I don't even know why America let some nonsense as Virgin mobile on the market!
I have been a customer for 3 years. Of course, beside some few issues with Alex, the virtual representative which you have to harass before he or it handle you the live representative, everything was fine. Here is the nonsense: Just because I would like to change company and transfer my Virgin Mobile number, Virgin mobile showed me their real face: I kept calling, calling until I pissed off: same thing all the time " error in pin, error in name, this and that did not match for you to transfer your virgin mobile number to another company". So after all these years of being a customer, Virgin Mobile cannot do me this favor? Go to hell Virgin Mobile and never again see you on my phone.

aplus32

{ 03/21/2012 }

My 2 older daughters have Virgin Mobile and love it. They're heavy texters, so I signed them up for the Beyond Talk plan. I wish the handsets were cheaper (I saved money by getting their phones from Best Buy), and that they offered more talk minutes for their cheaper plans (my oldest daughter burns through her 300 minutes in the first week! LOL) but I cannot complain about reception, call quality, or the value. We are all on prepaid wireless plans (they are with VM, I'm with Straight Talk, and my youngest will be with GoPhone because she inherited my wonderful Samsung Flight) and with over 800 dollars in savings a year (all three of our bills are only $110/mo) we won't be looking back!

TeeTee

{ 03/17/2012 }

I loved my virgin mobile phone but i had to switch to T-mobile prepaid; pricier then Virgin Mobile but i am moving soon and sprint's service SUCKS where im moving :( hopefully one day in the future sprint can put up more towers where i live. but i really did love the plans.

Robbin

{ 03/17/2012 }

Unless you live in the middle of no where this is a good company and they have three very good phones(LG Optimus V and Motorola Triumph being two of the best). This company is owned by Sprint and it runs on the Sprint network. I have had extremely good customer service every time I called including a fast delivery of a free replacement phone. They honor all of the warranties on the phones as well as offering a third party insurance program. This is a service that is cheaper than Cricket(which also runs on Sprint) and has the most amount of data available of any company(2.5 GBs/Mo. after which you are switched to 2G). The Triumph which I have is based on the Droid and is a great 3G phone. It has a 4.3" screen and a 1GHz processor with 2GB internal storage and up to 32GB sd card. The coverage map is huge. Unless you plan on going into the wilderness I doubt you will lose calls or data. I have yet to have a single dropped call and the 3G allows streaming of videos anywhere I have gone. I pay 35 dollars per month for unlimited data and 300 minutes. It has a 55 dollar unlimited call and data package also. Find any other company that is giving that kind of a deal. I set up my service so that I pay every month automatically with Paypal which means I never see a bill or worry about paying. I can look at my Paypal monthly activity page and see any charge that has occurred and have a permanent third party source of any charge verification. I can't think of an easier way to do business and I don't have a contract. I can walk away penalty free whenever I like. And I would like to point out that I was able to get my number ported over from my last company within an hour with the customer service rep from Virgin. Don't listen to naysayers. If you live in a city and want a reliable phone go with the no hassle Virgin company.

Renee'

{ 03/17/2012 }

I am happy to say I have been with Virgin Mobile 9 years and 3 Months Straight so far. I have used 4 virgin mobile phones and I have Android ow. Only had to stop using a flip phone, it didnt work down near woods in n.c. So I went to tracfone. They charge too much for minutes. I pay $55.00 plus tax my Android virgin mobile unlimited 30 days. I pay $90.00 month on tracfone not unlimited. So I will stop tracfone and put back to virgin mobile minute plan. I am better off with virgin mobile. I am probably the longest custumer to stick and stay, and I am not easy to please lol.

Laurent

{ 03/16/2012 }

Imaginary customer service, slow, incompetent ... Bad phones

bnn

{ 03/14/2012 }

horrible customer service!!!! they have misplaced my payments a number of times and it takes hours on the phone with them bc no one can speak english. along with that the service is horrible and i miss calls and get text messages days late! absolutely ridiculous! the only reason they are getting 1 star is because there is no option for ZERO

ana

{ 03/14/2012 }

sincerely iam very happy with their service,for $35 dollars you can use an android cell with unlimited web,text and 300 minutes,also i can get in android market free navigation apps instead of paying for vm navigator,also i get many usefull and free apps.however if you do not want an android,maybe you could consider the $30 paylo plan who gives more option,or the $20 dollars plan that gives 400 minutes.overral i found VM service excellent,of course maybe sometimes you must cal their CS but in most cases they fix issues quickly.just one thing for android user don't buy samsung intercept,this phone is defective and will cause several problems with your service instead get the lg optimus or another better phone.

intrathecal

{ 03/12/2012 }

I've had 5 lines with virgin mobile for over a year now, and I would say hands down this is by far the best value I have ever experience in a cellular company. I does matter which phone you get (I prefer the Optimus V and definitely NOT the Intercept), but I have had virtually no problems and the few minor ones I did have were resolved by helpful English speaking reps. I will be with VM for years to come.

Cristina

{ 03/08/2012 }

It kind of sucks. I saw someone say that we're a bunch of babies because all we're complaining about is poor service and customer service? Umm, hello? What do we need a phone for? SERVICE durrr. Bad service=complaining. Sucks cause I always make sure something's good before getting it: reviews reviews reviews. And before I got it, I read nothing but good reviews, 4, 5 stars. Then I got it and get super bad reception. Now I look at reviews they're all bad :|. Not cool.

Michael

{ 03/04/2012 }

Their service sucks. Internet was essentially useless. Phone wouldn't ring due to no service (LG Optimus V). Spend the extra money and go with a better company.

Rick

{ 03/03/2012 }

REALLY folks! You get what you PAY for!
My Optimus cost $100 and $35/mo for unlimited data. IPuds cost up to $800 and well over $100/mo sometimes for data charges. I'd been watching for months and knew pretty much what Froyo could do and what kind of reception I could expect, and what kind of accessories I could use. It is a fine little gadget that plays Iheart or TuneIn Radio all day, surfs the web, runs Youtube vids, reads docs, or plays games (and can do 2 at once). Oh, and it recieves phone calls.
Yes, it is no Gameboy, nor is it 4G, and travelling far away from town gets me dead spots. It was not a surprise that the first one died, I didn't speak to the CSR worker like they were personally responsible for ruining my day, or for speaking English badly just to mess with me.(There are a lot of things about business and society I would like to change, but that is not the fault of another working stiff like me and probably you.)
I got another Optimus with minimum fuss, and it is fine. I did not expect, nor require, them to wipe my tears dry and tuck me into bed. I understand you can purchase that kind of service, but it costs a LOT more than $35 a month...

noe

{ 03/02/2012 }

i have switched to VM,i have been a VM customer before and now i come back,the reason,good phones,good service here in miami area,a helpfull website where you can care for your cell and account,i ported my number to them thru the website and now they have the option to give your info and they will port your number without calling,of course sometimes you may need to contact them about an issue,their billing system is not that good,sometimes there is errors and wrong charges, for this reason i only use top up cards instead giving my credit card number,customer service not bad, but can be better and i hope they continue improving the service.overall iam happy with VM and the paylo $ 30 dollars plan is excellent for me.keep going virgin.

bill

{ 03/01/2012 }

Very Bad Service...I do not reccomend this cell phone company. They advertise International Calls, and you CANNOT call Mexico. Most of the time you cannot reach their own network from your phone....says network not available.
Poor quality, dropped calls..the worst service Ive ever had.

JO

{ 02/29/2012 }

Was having great service until a month ago. The towers went down in my area and I was told by customer service they were upgrading them.

Since the upgrade, no matter where I go I cannot achieve full signal, much less a USABLE signal. Dropped or missing calls. Missing texts, or texts that take hours to send. A couple of months ago Virgin WAS awesome! now its gotten to the point I want to slam my phone and just not have one. They have sent me a replacment phone citing it was that. When the new phone arrived there were no changes at all in service.

Kim

{ 02/28/2012 }

If I could give Vigin mobile less than 1 star I would. For more than 18 months, despite being on an autopay plan, I get threatening emails and phone messages that my phone as been turned off because I haven't added minutesin three months. I keep calling their so called customer service and asking this glitch to be fixed. All I ever get is we'll invetigate and nothing happens

McEwen

{ 02/27/2012 }

I've been using Virgin Mobile service off-and-on since 2007. Coverage in Western New York isn't the greatest, but it's not all that bad, either. I believe I experienced one dropped call and that was with a very old, crappy phone. I've also used the HTC Wildfire and the LG Optimus V. I currently have both of those phones, as tinkerinv with smartphones is one of my hobbies. I did have an issue with a long-term 3G outage last summer, which I inadvertantly "solved" when I wiped my Optimus and restored a custom ROM (I don't know how it fixed the 3G, but it appears that it did).

Virgin is a pretty good prepaid option if you're looking into buying an Android. I use the Virgin Android phones for $25-a-month because I had both of those accounts since before the rate hike. Even $35-a-month is a good price. The biggest flaw, in my opinion, is the inability to activate non-Virgin phones on their network. It's something that other prepaid carriers allow and it would be amazing to be able to use a top-tier Android for less than $40-a-month, but I'm sure it would be too much for the Virgin network to handle. They're set to start throttling data soon, so I can imagine the non-useability of their network if people had many more and better devices to choose from.

As for customer service, I contacted them once via email. As it happened, I was able to figure out the solution to my problem without their help, but I received a response that was as thorough and accurate as it should've been. Every step I took was detailed perfectly by the rep who responded to me. If I hadn't been able to figure it out, that email would've guided me through it flawlessly.

I suppose customer service can become frustrating to deal with if you frequently rely on it, but I don't know why the average person would need to. Online activation is very simple and most phone-related issues can be solved with a little online research. If you know you're not technically-savvy, or that you have no patience, or that you're a hopeless xenophobe, maybe you should leave the upkeep of your cellphone in the hands of a more level-headed family member or friend. Seriously.

I like to read the reviews on this and similar sites, as I frequently decide to experiment with different phones and carriers; however, I tend to disregard the overall ratings at this site. I often find myself believing the reviews that are grammatically-proper, that come across as thoughtful and reasoned. When someone leaves a review, wherein s/he complains about non-American reps with thick accents, I would expect that reviewer to reread the post and check it for misspellings and run-on sentences. I can't help but think that the non-American rep, who's being trashed by the reviewer, could probably write better in English than the American reviewer can.

A couple more reasons why I disregard the overall ratings for carriers on this site:

Too many people leave one-star reviews when they never actually used the service they're reviewing. Giving a carrier one star because negative reviews convinced you not to try it out just skewers the overall rating. You can't review something you have no experience with.

I also disregard "reviews" left by people who leave scathing letters on this site to specific carriers. If you don't realize that this website is not affiliated with the carrier you have beef with, then I have doubts about your credibility. Email the carrier. Go to the carrier's website and find an email address. Use some common sense.

To sum it all up, I think Virgin Mobile is a very good prepaid carrier. Coverage isn't great everywhere and they've had data loss issues in the past, but they're an affordable option for smartphone users in good coverage zones, who can accept that the "V" in "VM" does not stand for "Verizon". The phones are not bleeding-edge and they don't compare to the iPhone 4 that I'm using as an AT&T GoPhone for $20-a-month, but they're not bad at all. Sure, there are defective phones floating around, but most work as intended and should be able to suit the needs of most people.

I should add that if you're on the market for a feature phone, Virgin might not be the cheapest option. Virgin is a good deal for smartphone users, but probably not such a good deal for those who want a much simpler phone.

bells

{ 02/25/2012 }

michael 1/31/12,
I had the same situation.

I was a loyal customer to Virgin Mobile. I went through the same extraneous situation which I had no responsibility for and this company was not even able to send a confirmation e-mail regarding my account status. This company has no flexibility in their product. There are written protocol for each process and it is never deviated even for a loyal customer. Additionally, if you are having issues with the product or plan there is NO way to write a report. Of course the ratings are high if people who have complaints can not report.

IA

{ 02/24/2012 }

I have had the Virgin Mobile Mifi2200 (mobile broadband) for 3 days and I have already spent almost 3 hours with customer service. No I have to wait for a higher lever rep to call me back to, hopefully solve our connection problems. The few times I have been able to connect the speed has been OK, not impressive. But the customer service reps are very badly trained (at least they are polite) and cannot help with anything beyond resetting the device.

Sherrie

{ 02/17/2012 }

I'm on my 3rd Samsung intercept and they want to send me a fourth. I use this phone for both personal and business. Because of the calls not coming in, voice-mails not received, lost/missing texts, inability to make or receive calls, days talking to Virgin-mobile; I have lost sales and business, not to mention the cost of my time dealing with this awful company. The reps are ill-mannered, incompetent, unable to listen, have no authority, are drones and ineffective. I have been disconnected 3 times when requesting a manager. I refuse to take a 4th phone of the same type. I've paid phone insurance since 2010 about $120, then had to pay a $65 deductible for 1st replacement (by the way the Intercept was $200 when I bought it; it now cost $99..you do the math). I requested another phone where I could use the $65 towards an upgrade...since their phone WON'T work. The upgrade cost $200...so if the $65 was used I would still be giving them $135 more. However, that was not an option. Of course, I will take my business elsewhere. Found Straight-talk $45 unlimited everything plan LG Optimus Q $180. DON'T get sucked into the propaganda that Virgin-mobile is the only one.

Ed

{ 02/16/2012 }

I have been a VM prepaid customer for 6 or 7 years, and never had a problem. Called customer service maybe 3 or 4 times and always had success. Their plan is cheap and exactly what I need. so far so good anyway!

Al

{ 02/16/2012 }

Virgin Mobile is the BEST. I've had Verizon and ATT. VM phone calls are no different than Verizon and ATT. Still get dropped calls occasionally just like any other carrier. Customer services is far better than ATT and Verizon. You get a live person and answer to your email within 24 hours. With ATT or Verizon you will get a live SASSY person who offers no solution. I love my LG Optimus Slider with unlimited data plan (at least up to 2.5G) for $35 versus $60 plus compared to ATT or Verizon. How can you go wrong?