I think That VM has a great service and i still and will always have VIRGIN MOBILE!!!!!!!!!!!! :o)

I love vm! I have never had a problem with them ever... I have been a customer since 2003 and I always will be! I have never had a customer service problem...if I was charged incorrectly for anything my money was always refunded to my account....they have on numerous occasions paid for free months of service for being a loyal customer for so many years and I haven't had problems with any phones I have purchased..from the party animal all the way up to the current phones...the next one i'll be buying is the xtc...i have a plan with sprint but I still can't let go of my vm phone it is such a great service and an awesome back up phone and I've always had the same # with them and will always be a customer!

I originally had Tracfone and hated it, I switched to ATT Prepaid and it was pretty much the same as Tracfone. Two phones and phone companies later, a friend referred me to Virgin Mobile. I have not looked back since and I love Virgin Mobile. I have never had a problem with them. They work every where I go and their prepaid plans are the best of every company, I know, I have researched all of them. I gave them 5 stars, and they would have gotten 10 if I could have given it to them. If you are looking for a cell phone company that is different from others, well this is it people.

IT IS A TRUE MYSTERY AS TO WHY THERE ARE SO MANY NEGATIVE COMPLAINTS ABOUT VIRGIN MOBILE. First of all, I rodered my shuttle on wednesday night, got it 2:30 p.m friday from fedex, bought a top up card today tuesday and activate today tooo. I had some activation problems so i called customer service, IT WAS 100 STARS, THE BEST CUSTOMER SERVICE I HAVE EVER GOTEN, I WAITED 3 SECONDS TO SPEAK TO A LIVE TECH. SHE WAS THE NICEST PERSON ON THE PHONE, SHE HELPED ME OUT, SHE EVEN WENT THE EXTRA MILE TO WAIT CUZ I HAD LITTLE SISTER PROBLEMS, FINISHED THE ACTIVATION PROCESS IN 5 MINUTES.ACCOUNT WAS EASY, MAKES SENSE TO ME. IF YOU ARE CONSIDERING BUYING FROM THEM, I WOULD HIGHLY RECOMMEND, PHONES ARE SICK, MY SHUTTLE IS SWEET. I LOVE VM.

Again as many of the reviewers below have said they would give 0 stars if possible I would. It took me three weeks to get my phone activated. I tried on their user UNFRIENDLY website and it rejected 3 different cards, which were all current and valid, so I called them at least 3 times and spoke to people who can not understand or speak English. Finally I spoke to someone who advised me that the reason my card was rejected was because there was a problem with the phone and the battery number not matching (why should that effect my card), anyway, after providing all my personal details, e-mail, telephone, address etc., the person informed me that I would now have to wait a further 48 - 72 hours for activation, I asked why, but she couldn't tell me why, I asked to speak to someone who could explain and was put on hold for at least 45 mintues.

After the 72 hours, still no activation. I called them again and was told that the reason I still had no activation was because "I" had not provided them with any contact details - I couldn't believe it. After another 30 minutes on the phone I finally got activation.

To demonstrate another customer service communication mess, I then received a survey, which I completed, 24 hours later I received the same survey.

I would never recommend this service to anyone, I cannot believe how they operate, other than unsuspecting customers signing up and then quickly realizing what they have got themselves into. Good Luck.

I've had VM for 5 years and 2 phones. Great service. Las Vegas, NV.

The Good - The price, had an easy setup (compared to my wife who almost always stuggles to set up her phone).

The Bad - Bought a prepaid card someone had managed to pirate the numbers off of (Even theough the card hadn't been scratched) and was unable to use my phone for 4 days while they investigated. Had to jump through hoops but got things resolved BUT did not receive credit for down time...time was backdated to the time I tried to use the card.

The Ugly - Hate the phone choices. 'Dataport' is of no use if you can't load your own stuff. (Even though theres a port there's no cable available anyways.) I'm switching to T-Mobile or AT&T to use a Nokia phone with music, my OWN ringtones, and video. Price will go from .20 to .25 /minute but it'll be worth it. Can also buy cards good for entire year instead of every 90 days...not 3 months, 90 days which is a pain on a fixed income when you get paid on a particular day of the month.

I'VE BEEN WITH VM FOR ATLEAST 5 YEARS. I HAVE NEVER HAD ANY PROBLEMS. I WOULD LIKE TO SEE THEM GET A PHONE WITH LARGER KEYS, AS I AM OLDER AND IT IS HARD TO SEE THE KEYS.

Readers should check the Virgin site as the rates are lower than written in the review. I pay $50/mo unlimited calling and $5 each for 1000 text msgs and 20 megs of data. Email is taken out of data total, not text. Coverage is pretty good, some 1 bar shadows but only where Verizon shadows,too. This is in Wash DC area. Drove way out to Virginia mountains one day and for a few mins was in a no bar shadow but then popped up to a 4-bar coverage.

I use the Kyocera XTC phone and have a minor issue with it, beeping to ask if I want it to check email and I can't turnthat sound off. But working on it. Seems to be a Kyocera issue not Virgin. Otherwise happy. One button access my account status where I can see how many messages and data left.

The rollover day from month 1>2 was iffy as late the last day I could not get on the web, said I had to top-up? But had 7 megs of data allowed left? Even with that glitch I could still send/receive email, do calls and texting. The next day the web access issue was gone and I could surf again.

I have called CS 4 times and never had a problem getting a human. Once I had a 15 min wait but the other 3 times were pretty good, usually a minute or two.

They have the best deals ever!!! I would have every one i know to get one. I am poor i live in a hotel and my parents cant get any cell phones. so me and my older sisters got there phones and we had them for a year now and they never loss service and my calls were never droped and they work every were. The unliminted texting and 400 mins for $50. Alot of kids have Virgin Mobile and they love it!!!! Thanks You Guys are the best!!!!

This phone is really not user frindly. when you call the help desk you get overseas people who can not speak english and are hard to understand. I left this phone company and am very disaponted.

I love VM. I have swapped phones twice and it only take a couple of minutes online (its so easy my grandfather could do it) . I transported my t mobile number in without any problem. I use the text messaging bundle, what a deal 200 for 4.99, 1000 for 9.99, or unlimited for 19.99 on the pay as you go plan, its even cheaper with the monthly plans 1000 for 5.00 or unlimited for 10.00. I can check my account online anytime, to boot no contract. I have 4 daughters and I am not willing to get into the 2 year contract deals, I would rather pay upfront for the phone and they can decide what services they would like with their own money, that way they learn accountability. By the way my daughters love the texting pay as you go plan. Its great for kids on a budget.

This compnay has the worst customer sevice I have ever seen!!!!

The only way to get live CS with these people is to threaten the Automated CS without playing an hour of word games is by stating you want to concel the account...
Their buushit automated CS plays headgames with you even after asking for a live customer person...it does this by asking what you want to speak to a live person for and then goes about trying to decive you into believe that you are getting a live person but in fact the automated service is tryig to handle whatever problmes you have itself.

I just discontinued service with them and got a refund...after my CC company infromed me that they took $60 out of my acct without my premission.

I have used Virgin Mobile Pay as you Go for several months now. And by far it is one of the worst plans I have ever used. They roll over your minutes but only under certain conditions and when you sign up for text messages, it is only good for one month, no roll over and then you have to "RENEW" your text message order "EVERY" Month !!! They never tell you this so when the next month rolls around you are caught off guard with expensive text message charges. The worst part is that when you explain this to their third world country customer service reps, they apologize from a script and do nothing else. I will definitely be switching my service.

I recently download my favorite ringtone from the web. I found out from several web sites that VM does not allow their ringtones. The customer service sucks, and that is after you wade through their enlonggated and useless directory menu.

Virgin Mobile SUCKED.!!!! I wouldn't recommend it to anyone because I would not want anyone to recommend a crappy phone service to me. My calls were dropped, constantly. The prices were extremely too high. Texting sometimes took forever. Me and my sister agreed and we've been with Virgin Mobile for a little while. I definitely didn't like all the changes they had undergone while I was with them. It was very hard to get service in a building. A building? WOW!! Please save your money and go good with Boost Mobile. VMobile is a scam because they make it seem like everything is cheap then you end up spending way more than you intended. And once I put money on my phone then it magically disappeared and when I called and complained guess how much they gave back to my account? 20 cents! 20 cents! Just don't get Virgin Mobile if you like saving money because their plans are wayyyy too expensive.

If you want to earn 60 free minutes for activating and topping up, please use Kickback Code 049O60qH . You will get 60 and so will I. Thanks!

LOUSY!!!
Took 3 weeks to port my number! Meanwhile, I had no service but they still charged me for service! Also, they double billed EVERY single month! I had to spend 30 min on phone trying to get a credit back to my mastercard. The second time, they credited it in the form of credit to my VM account! I didn't approve that - they just did it and I had already told the lady I was going to cancel! Now I'm having to file disputes with the credit card. They are a bunch of THIEVES!!!!!

I would be very wary of those 5-star reviews. Virgin Mobile seems to get away with robbery. Save your headache: stay away from Virgin products!

I got one of these phones and it started out good but after two weeks it broke! if you are reading this then dont buy a virgin phone

My experience with Virgin Mobile was a nightmare! Virgin Mobile's marketing scheme is deceptive and confusing, as if it has been designed to trap unwise victims like myself. When I bought 1000-minute pack, Virgin Mobile somehow switch my plan and I actually only got 340 minutes for 3 months. It was pure hell in trying to get a hold of some reasonable customer service rep at Virgin Mobile, most of whom have been trained to frustrate and wear out customers with long hold and poor English (yes, they outsource to oversea!).

All in all, I would never ever touch any thing that has the Virgin Mobile logo on it!

I've had the same Kyocera phone and the same VM plan for enough years to lose count. Until last fall I was always very happy with the whole system--only one place I can't get service, everything worked well for my rare use of cell phone, prompt help with any problems.
The problem I started having was that when I checked my balance the minutes used for the day were about triple the minutes I'd actually been on the phone.
Every time I've called when this happens I've spent forever waiting to talk with someone. And the people I talk with seem to have a limited amount of information about the system and this problem does not fall within their scripts. So we go in circles for even longer than I spent on hold before we come to where customer service sees that the minutes charged are way more than the minutes used. Then we can start to try to deal with what to do about it. Some call it an "out of synch condition." No two reps deal with it the same way, and none has been able to make it stop happening. Most eventually arrange some kind of credit to make up the over charge. On days when I only use the phone for a few minutes I don't even bother anymore.
So, years of good service at good price on "obsolete calling plan" are overshadowed by one enduring problem and no satisfactory customer service to deal with it.

I've been a virgin user for the past 3 years now and never really had any complaints until recently. I have the unlimited plan and although the pricing isn't bad the service has started to go down hill fast.

My calls are constantly being dropped now, my reception has never been so bad and only getting worse and they recently screwed me and a friend out of money when they made mistakes with our separate accounts and refused to refund anything for either or us, the customer service has always sucked and only seems to be getting worse, if you are actually lucky enough to talk to a real person. I'm just using the rest of my month and then switching to another company, I'm sick of it.

Im 14 and I have VM. I think people are having all these probs with their VM fones is cuz they r adults and dont know how to work a fone. Its really easy 4 me and all my friends...I have the unlimited txting plan

I think there should be a disclaimer for the Virgin Mobile employees who write all these great reviews about customer service, because the company doesn't have a customer service department so how can they offer good customer service. The phone service is just like any other carrier, but if you have a problem. Good luck getting it resolved in a timely manner. Because getting through to speak to someone is going to be a problem.

Why is that their site doesn't have a search box to answer question instead of having to scroll through pages of FAQ's in which the answers are vague and don't necessarily apply to a certain problem and don't even work in some cases.

Vm is great been using them for a year naow just upgraded to the shuttle and love it also just upgraded to $49.99 a month.The people who claim to be getting ripped off.Clearly are stupid and dont know how to add a top up card

I wish I'd read these reviews 1st. I have had a similarly poor experience with VM. They deny that I have topped up and my phone doesn't work (they tell me they can't figure out what is wrong). The customer service is TERRIBLE (really, the worst I have ever encountered) I suppose if you have never had a problem with this company you would be unaware of that- but beware--- if you DO have a problem at any point it will go unresolved and you will be out the money you've spent. I would AVOID THIS COMPANY AT ALL COSTS!!!!! I am returning my phone and starting over with a new company (unfortunately I am out the $20 top-up they refuse to acknowledge)

shiesty in their pricing plans, this company has marketing tricks...they offered unlimited price reduction, i agreed, yet it never, went into effect, they continued with old pricing(79.95), they refuse to rectify cust rep error, and would change to new price (49.95) next billing. well why couldn't the rep who offered new plan do this last billing cycle, when we talked......i got the standard oh "i'm sorry".....so i opted to have them cancel, and warned them if they continue to auto bill my card i would seek prompt remedies for fraud. they assured me i no longer have auto bill.......hmmmmmm, guess not since they don't want to give new pricing. they're system is set up to collect premium charges promptly, no problem, discounts, credits, savings are intentionally complex and conditional; which is not good if you are a busy person who doesn't have time to "jump through hoops" for service that can be automatic like my payments..
their service is sub carrier from sprint so u get that beep like u get on shuttle mission communications, and like one reviewer said, msgs are hours late, sometimes over night, not good for time critical calls..
virgin mobile could be better, for me....VIRGIN MOBILE SUCKZ, which mean they ain't virgin............lol

The service is ok for the money, but their customer service is useless. I keep financial records and need receipts. Well, they don't issue receipts on top-ups. The activity entry that shows the credit is the receipt. God forbid they'd give you a transaction record at the end of the payment which you could print out, even a basic one. They won't issue receipts manually either. I sense that I'm writing to people abroad based on a combination of their American names either unusual, old or misspelled, their ability to apologize profusely each time, very insincerely since they always follow it with a "no can do", and the fact they seem to work nights... My banks outsourced people like that and it is so useless that I have to go into the branch rather than call. But as far as Virgin goes, it did the job for me, but I do need the receipts, not their stupid simplified statements, so I guess I'm too demanding a customer for them. So come the time the money runs out on my phone, I think it will be time to transfer the number to a different carrier and phone, a carrier that either provides me a statement not overly simplified so that it's clear I'm actually paying, or receipts. And I don't mean anything on paper. Online stuff is fine with me, but it has to meet some minimum standards, so it's clear that it was a transaction that I actually paid for with money. Anyway, I sick of talking about them. Take care.

I absolutely love virgin mobile. I have been using their service for over 4 years. The rates are very reasonable and the customer service is stellar. I have never had any difficulties or complaints. The only thing is I would like a better variety of QWERTY phones.

I've been with VM for two years now. The service is very good, however the phones are cheap and have problems. I originally had a Kyocera Cyclops and it would lock-up when texting, requiring you to remove the battery to reset it. The next phone was the UTStarcom Arc. This was probably the best phone. The battery lasts longer than any VM phone and it had no issues the whole time O owned it. I now have a UTStarcom Shuttle, figuring if my first UTStarcom phone was decent, the next would be as well... WRONG. The Shuttle likes to lock-up when you try to answer a call, requiring you to remove and reinstall the battery to get it to work again. VM claims 13.5 days battery life on standby... I have yet to get THREE days on standby. I've even returned the phone for exchange, and the new one had the same problem.

I like VM, because the $49 unlimited rate is a good value... add $10 and you get unlimited messaging (text, Pix, Video, and IM). Service has been ok but customer service really SUX! As long as you don't have a problem, you're ok. They need BETTER quality phones. I would be willing o spend the extra $$$ for a better phone. VM also charges you for every little extra... ringtones, games, etc... unless you get a data kit and directly transfer ringtones to the phone.

I have difficulty finding the words to describe just how much I HATE this company. We bought a VM phone for my teenage daughter. Teenages being what they are now-a-days, she hardly ever uses the phone for talking, she text-messages. Unless you upgrade to one of their expensive plans that include this option, you have to remember to re-enroll for unlimited text messaging every month on your anniversary date or they automatically start banging away at the account balance without any warning. It is a way to screw their customers out of cash, plain and simple. In addition, the web page is structured to make the option to renew texting obscure and difficult to find. I've been looking for an alternative for some time now, and I'm glad I finally stumbled across this website. Perhaps I can finally find a better provider and do what I've wanted for a long time: Tell VM to go f--- themselves.

getting a virgin mobile cyclops with texters delight plan my moms getting the flare with $39.99monthy plan 400min+night and weekends hope things go well

Some of these people are clearly not educated on todays technology. I've been a cusyomer of VM for over 3 yrs.now and I've never had a single complaint! I love thr fact that if I can't afford my same plan the following month I can simply switch to a less expensive plan. It's great! I one toped up before switching the plan and It automatically activated the previous plan I no longer wanted. I called customer service and they credited my account for that top up amount and switched to the plan I origionally wanted! It is at times difficult to get to a live advisor but the quality and convienience of service makes up for all that! I will not change to any other provider especially that now there new unlimited plan is only $49.99! I love VM! You rule!

I HAVE HAD VIRGIN MOBILE FOR ALMOST 6 YEARS NOW AND I WOULD HAVE TO SAY THAT THE SERVICE IS GREAT I CAN USE MY PHONE ANYWHERE IN MY AREA. I HAVE HAD A COUPLE TIMES WHERE I WAS GIVEN A FREE MONTH OF SERVICE JUST FOR BEING A LONG TIME CUSTOMER. THE ONLY DOWN SIDE TO VIRGIN MOBILE IS THERE AUTOMATED SYSTEM IS TENDS TO REALLY FUSTRATE ME BUT THAT IS NO REASON TO COMPLETLY HATE THE SERVICE. THEY HAVE A WIDE SELECTION OF PHONES SINCE I CHANGE PHONES OFTEN THATS GOOD FOR ME SINCE YOU CAN CHANGE PHONES AND PLANS AT ANYTIME WITH OUT PENALTY. I WILL BE WITH VIRGIN MOBILE FOR THE LONG HAUL.

ITS OK BUT ITS LIKE IF I HAD A VM FOR OVER A YEAR THEN THERE'S SUMTHING WRONG WITH MY PHONE SO EVERY YEAR I HAVE TO BUY A NEW PHONES BUT OTHER THEN THA ITS A OK SERVICE I GUESS........ I LIKE THE PLN I HSVE I HAVE UNLIMITED TEXING N UNLIMITD NIGHT AND WEEKENDS N 4O0 MINS 4 63.OO SO ITS OK

i've had virgin mobile more than once. im switching back to them because straight up they are the best. i agree the costomer service was bad at the beginning of their birth but they've really gotten so much better. i've had every cell phone company there is and there is no better than virgin mobile. they came out with better phones and their plans are cheap. im getting the 49.99 unlimited talk plan and then adding on messaging and media plans with it. the X-tc is the phone i hae from them and its the best. i'm just waiting to port in my number. And since they are on the sprint PCS towers you can gat ervice virtually anywhere. i would def recommend this company for any one in any age range

Terrible phones, disrespectful customer service, you cant get anyone to speak to you that is in the same country as you and the people in say the Phillipines have no authority to really help you resolve any issues they bascially just say sorry and thats that. They have no customer service skills whatsoever and good luck trying to get your service restored or a credit back for a mistake within the company. They have many problems with crediting Top Ups to the wrong phones and even if you show they your receipt and the text message from the company that says you have been topped up you are not assured you will actually receive credit of your purchase. I suggested this phone to several friends and we have all been ripped off when we purchased "unlimited texting" but were chaged .10 cents per text and when we complained nothing was done they said I should have called before using text... here is a clue... I didnt know you would charge it wrong after a confirmation from Virgin Mobile comes to my phone I figured it was safe to believe they would be honest. This company sucks. I went back to Verizon and have talked all but 2 friends into quitting with me but I know they are both now getting ripped off and plan to follow when their current time expires.

I wish i would have read this before purchasing these prepaid phones for my 3 children! I spent 3 hours 20 minutes on the phone last night I was also hung up on repeatedly, then was told to call back during working hours. I called back this morning and another 2 hours 47 minutes and i was hung up on again. My sons phone was deactivated and his minutes and texting were given to some guy named Howard Parsons from florida (according to the customer service rep) They accused us of giving the information away, then they said we must have had a hacker on our computer who some how hacked our computer but changed my sons info with the serial number that is located only on the back of the phone which I had in my hand. I still have not gotten the service restored although I was able to answer the so called security questions, tell them exactly where the phones were purchased, my credit card number and had receipts for each top up. They basically told me there was nothing I could do and that the phones were now no good because "Howard Parsons" of Florida is listed on the account. I also asked it they could call me back if we get "diconnected" again and they told me "the company has a STRICT policy against making any outbound calls" so I would have to call back which of course means telling this story all over again. I am out 4 phones and hundreds of dollars. THIS COMPANY IS PREYING ON CHILDREN AND THE POOR. PLEASE REPORT YOUR PROBLEMS TO THE BETTER BUSINESS BUREAU AND FCC. I AM ALSO STARTING AND EMAIL CHAIN AND CONTACTING SCHOOLS TO WARN AGAINST USING THIS COMPANY FOR CHILDREN. I contacted the company via email, their PR department and through customer service. No one gave me any answers and basically blamed us for their mistake and accused us of fraud when I demanded our money back! One star is too much for Virgin Mobile

A lot of the negative reviews here happened to me too. Like topping up only to find 5 days later I have to top up again. I know I didn't use all those minutes.
Automated customer service sends me in circles as I try to get to a live representative.
Their Top-up menu is confusing and non-descriptive.
Please, for your sake heed these warnings.
They deserve no stars, period!

Customer service is horrible! Was on hold for about 15 minutes and when a person came on the line, I was disconnected. First phone had to be returned due to a bad sim card. Second phone had a charger problem. Stay away from this one. Don't waste your money

Virgin Mobile is the worst phone company I have ever done business with. I uploaded $50 to my phone and opted to purchase a plan for 400 any time minutes & Unlimited Nights and Weekends. Then customer service is a joke! They told me that in 6 hours the account should update. I waited 14 hours and called them back when it hadn't. Then, they told me it would be 24-72 hours for them to complete an "investigation." I went off and told the give me a break! What is there to investigate, I paid according to their records, they took their money, where is my service? This is crazy, these people are the worse. I wouldn't recommend this cellphone company to my dog.

I've been using Virgin Mobile now for the past 5 months and am disgusted. The network coverage is decent. The ability to choose between pay as you go or month by month is okay (not a good deal, not a bad deal), but they steal AND double dip on a regular basis.

I have had to call and request money back, minute pack refunds AND text package refunds because Virgin Mobile has a glitch where (3 months in a row now) I've ordered a text package (beneath the unlimited text plan) and Virgin Mobile debited my account the money for it, but did NOT credit my account with the texts I payed for. Then, when I texted, Virgin Mobile double dipped my account by then charging me 15 cents every text and 25 cents each picture message (this is after I ordered and payed for a text plan). I have been going round and round with their "live voice" customer service department, too. Their customer service are HORRIBLE. They're mean, but say it nicely, thinking that will suffice and it doesn't. Theft is theft and I have yet to get my credit back from them.

I give them a one star (would give a negative if I could) because their potential is good, but the reality right now SUCKS...badly

this is not a good service i would not recommend it to enyone unless u like no service over priced minutes and cheap phones dat dnt work after a week.i would not purchase eny of there products unless it were temperary .. but if eny one buys there prouducts i would recomend verizon or sprint

If i could have given a lower rating, i would have. Virginmobile is by far the worst cell phone company Ive ever dealt with. Their customer service is horrendous. I have had experiences where I was put on hold for more than an hour, tossed around to different representatives, none of which could answer my questions only to be put on hold yet again, and forgotten about. Needless to say I was outraged. Other frustrations Ive encountered included loss of service for hours in a normally high coverage area, money taken from my account that service representatives could not explain why or what used for, repeated inability to use internet services, games and ringtones paid for, but unable to download to my account, then refusal to return money used. My phone freezes several times a day where i have to remove the battery. The list is endless. I have had enough with this sub par scamming money hungry company. I HATE VIRGINMOBILE! Im switching to Boost.

I have had nothing but good luck with Virgin Mobile.
The people who have complaints about the service are ones who are either 1)not on the monthly plan and 2)subscribing to outside sources.

I have the $24.99 monthly plan which includes 200 anytime minutes and 500 night and weekends with $10 extra for unlimited texting (the cheapest unlimited texting plan I found).

The amount of minutes is PERFECT for me and the plan is very reasonable. Plus, when I had issues setting up my phone, the people on the other end were very helpful with everything I needed and helped me sort everything out.

Sure, you need a little patience and you need to definately do your homework when checking things out, but what phone plan isn't like that? I definately give 5 stars for VM.

P.S. great coverage!! Plus, beats AT&T's expensive pay as you go plan any day.

I have had VM for about 2-3 months now and so far I am very satisfied with there service. If you know what you're doing and you're not an idiot, VM is very simple to use. I usually spend $40 a month: 200 anytime minutes and unlimited text messaging. Also VM has much nicer phones than Tracfone which is a good bonus. Despite what some people say, VM's customer service is very good. I have emailed them numerous times with some questions and I always get a reply within 1-2 days with a very helpful answer. The only reason I am giving them a 4 instead of a 5 is bcuz my Tracfone gets a better signal in certain remote places. any questions feel free to email Virgin Mobile through their website or me at shatty206@yahoo.com

Pros: constant reception, awesome selection of ring tones, reasonable prices

Cons: Customer service is horrible, problems with paypal, problems with top-up cards. Have lost $100 to the company and do not see it being returned unless, possibly, I were to sue them.

I've been with VM for over a year now and I have to say I'm pretty satisfied. I'm in their extended coverage area, but everything still works fine. I mostly use my phone for texting, so if you're a big texter, I definitely recommend VM. Only $20/month for unlimited texting! Or if you like to talk rather than text, it's only $20/month for 200 minutes. Or you can always go with one of their monthly plans, which are a great value. Overall, I think VM is the best prepaid phone service out there.

I do like what Virgin has to offer, but will offer this [hopefully] time-saver: While thier site lists both contract and non-contract offers (odd), this appears to be a ploy to direct consumers to the Helio site (for contract sales). Everyone at both Virgin and Helio (sister companies???)were very friendly, knowledgeable and helpful, but I did find the run-around on the Virgin site to be annoying...