I just use virgin mobile for a month, i hate it the service, i swicth to straight talk and i love it!! now i just recive a mail form virgin mobile saying they re giving me a full month free, so i charge my phone back and i will use the minutes but i'm not going back with this company, giving free mont minutes?? it looks like they do need customers lol

I've had VM for almost one year, 2 lines. Paying my bill thru website is horrid. I've been charged as many as 5x on one visit. takes forever to get refund. This month instead of my month to month plan they switched me to roll over minutes @ .20per. I noticed this right off could not switch my service to my REGULAR plan with out losing what I had just paid for 10 minuteas ago. they appologized gave me 1000 bonus minutes and said they hope to correct the internal error soon. I can't wait to be able to afford new phone and get out from this company!!

A cautionary word to people who have a $20.00 every 90 day top off plan, Virgin has put in a deceptive NEW MENU ITEM that will lock you into a 200 minute ($20.00) every 30 days when you go to top off! When I called from my phone right after I hit that wrong key, I used up 3 minutes, thus according to Virgin does not allow them to transfer that $20.00 to my former plan because it no longer is 200 minutes! But according to the rep I spoke with if I waited until just before the 30 days ended they would credit me the remaining minutes back into my 90 day plan. I called after 30 days and was told that they don't offer any such credit. But after much haggling, they would give me $7.50 of my remaining $16.00! Then they hung up on me. I called back and was told nothing in my account info showed any credit offer and they were not going to give me any of my remaining $16.00 back! Told the very rude service "manager" that I would like to transfer my balance from what is a 10 CENT-PER-MINUTE PLAN to a higher 20 CENT-PER-MINUTE PLAN and if I couldn't get her to do that Virgin would lose a customer. SHE DID NOT CARE! We're sorry sir, but we don't want you to have a service plan that meets your limited calling needs even though we'll be making twice as much per minute! As Spock would say... Very Illogical.
I took my two active Virgin phones out to the garage and smashed them to bits! (surprisingly very refreshing!) Then I went down to a T-Mobile store, bought a phone and a $100.00 (1000 minute) top off card that does not need to be refreshed for 1 YEAR! The very helpful rep set up the phone on the spot, filled me in on the plan and gave me a half price discount on a protective case. So I went from Virgin's 20 cents to T-Mobile's 10 cents per minute, don't have to top off every three months and most importantly I don't have to deal with less than honest Virgin reps who don't care about long time customers.

A cautionary word to people who have a $20.00 every 90 day top off plan, Virgin has put in a deceptive NEW MENU ITEM that will lock you into a 200 minute ($20.00) every 30 days when you go to top off! When I called from my phone right after I hit that wrong key, I used up 3 minutes, thus according to Virgin does not allow them to transfer that $20.00 to my former plan because it no longer is 200 minutes! But according to the rep I spoke with if I waited until just before the 30 days ended they would credit me the remaining minutes back into my 90 day plan. I called after 30 days and was told that they don't offer any such credit. But after much haggling, they would give me $7.50 of my remaining $16.00! Then they hung up on me. I called back and was told nothing in my account info showed any credit offer and they were not going to give me any of my remaining $16.00 back! Told the very rude service "manager" that I would like to transfer my balance from what is a 10 CENT-PER-MINUTE PLAN to a higher 20 CENT-PER-MINUTE PLAN and if I couldn't get her to do that Virgin would lose a customer. SHE DID NOT CARE! We're sorry sir, but we don't want you to have a service plan that meets your limited calling needs even though we'll be making twice as much per minute! As Spock would say... Very Illogical.
I took my two active Virgin phones out to the garage and smashed them to bits! (surprisingly very refreshing!) Then I went down to a T-Mobile store, bought a phone and a $100.00 (1000 minute) top off card that does not need to be refreshed for 1 YEAR! The very helpful rep set up the phone on the spot, filled me in on the plan and gave me a half price discount on a protective case. So I went from Virgin's 20 cents to T-Mobile's 10 cents per minute, don't have to top off every three months and most importantly I don't have to deal with less than honest Virgin reps who don't care about long time customers.

Customer service has gone downhill. Rates are not competitive anymore . They also to offer features like parental controls and GPS locator (similar to Kajeet) .

Beware! It's cheap, but you get what you pay for. The website is absolutely horrendous and buggy. Totally unreliable. It continued to draw money from my PayPal account for several months even though each month I would go online and cancel the AutoTopUp ( the website always indicated I terminated the autotopup successfully). Finally today I called to speak to a live human (on distant shores) who stopped AutoTopUp, but also broke the link to my paypal account. And now I can't restore a paypal link on the website! Oh and it's randomly locked me out several times. And it's clearly designed for 13 years old, not grown adults. I'm so frustrated and angry that I'm very close to switching to someone else.

I am so sick trying to get through the robot to a "live advisor". It is so frustrating. I hate this company.

No problems with reception. No problems with customer service. Good value. Like most the rollover minutes on the minute pack arrangement. Have tons of minutes at a much cheaper monthly rate than my prior 2 year contract services. Would recommend the service.

Customer service is poor. Returning a phone is difficult and took forever to get a return mailing address. Their phone selection is better than some and plans are good, all be it complicated. The poor customer service is what really makes vm annoying.

Average service. No better Customer care

I have been with Virgin Mobile for 4 years now. I only use the phone to make and receive calls. I don't use it for texting or searching the web. I've had three phones with VM and currently have the UT Starcom Arc... phone works well, no dropped calls.

For what I use my phone for, VM is the best deal for me.

As for customer service, I've never had a problem with the phone that needed the assistance of a live agent.

They <bad word> suck!!!!! They have consistantly stole money every time I Top Up my account. Just recently they took $7 dollars for no good reason. I pay the $6.99 a month, they took that $6.99 from my Top Up money two months ago instead of my credit card, because they did that, my Top Up account was low and they would shut down my pre-pain cell phone if I didn't Top Up again. These people a re just sweet hearts! Anyone want to contact me on this crap, email thecontinuumaatjunodottkom.

Used to be decent but after 6 years with them, I am switching. I advise you do not give them your credit card number and especially do not choose automatic top up (they claim they will withdraw from your account when your balance is low, but they make too many "mistakes", taking the $ but stopping service, anyway.) Use only a Top Up Card to pay. Also, make sure too check your daily activity records frequently and save them using "Screen Grab" or print a hard copy (each page) because they have become dishonest in charging for services never used. You will need records going back 90 days, and they only make them available for the last 60 days. Customer service is now horrible.

Thieves!
I enrolled both my mother and my husband in Virgin Mobile "pay as you go" because both required very limited use of a cell phone. My elderly mother has since moved in with us, and my police officer husband had to quit the force because of brain cancer. I THEN discovered that Virgin Mobile had continuously automatically withdrawn funds from their checking accounts - Mom has a balance of $163, and my husband a balance of $215. I was told that Virgin Mobile doesn't give "refunds" - I don't consider it a REFUND to expect to have my UNSPENT money back. I call that stealing. Instead, I was told that our only recourse is to use up minutes, and we would now be charged A HIGHER RATE PER MINUTE. What a crummy way of treating people. I will never use Virgin Mobile again and will warn others not to, either.

Been with Virgin Mobile for 4 years, gone through 3 phones. Last month I lost my phone and they sent me a new one for free all I had to pay was for shipping. Customer service can be frustrating and coverage can be better. How ever it is the cheapest pre paid phone service out there. I was thinking of quitting Virgin Mobile but after checking out Tracphone, Verison and others Virgin is the best deal for my money.

I had two phones with Virgin for about 6 years. For light users, they USED TO BE great! Coverage is not so hot, but I can live with that. Their customer service USED TO BE great. Now it doesn't exist. I ordered a new phone, couldn't activate it on line; couldn't activate it through the phone, made 3 attempts to reach by land line and was on hold for over 20 minutes each time before giving up. Sent 3 e-mails. The first time I got a response saying the e-mail wasn't working. The other two generated autoresponses but not any answers. Amazing! There is no way to contact these people! I wonder if they've gone out of business?

I have been a customer for 5+ years and have been on the same plan all this time. I use the prepay since I'm only going to use it occasionally for convenience or emergencies. I top up automatically from my checking and average about $15 every other month. I had a problem recently and had to contact customer service were they told me my plan was no longer available. Thankfully I lost the call and spoke with someone later to find that I was grandfathered in and as long as I kept my plan going it would not change. For this reason I will always question anything that may cost me extra it's probably best to speak with a supervisor or ask for someone with allot of experience. That wasn't the first time I got wrong info. My older phone was Kyocera had better battery life than my new replacement also a Kyocera but the phone and battery are smaller too. Dead Zone is my real complaint since I live in a valley in a very rural area however I get to the top of my hill and I have reception thru most of my area even though the site shows those areas as also being a dead zone. I get excellent reception in all the more populated areas around me.Basically I like my plan, service and phone for the very cheap price of the convenience.
better service area reception would be nice.

I have tried for 3 days to talk to a customer service rep and all I get is a recording asking me what do I want
Then it states it didnt hear my response and starts all over again
then it kept me on hold for ove 30 mins
playing the same thing all over again
if this is what the company has to
offer I will never have them as my phone carrier

This is a good company and it works better than any company.

I have a teenage daughter and we LOVE Virgin Mobile's 20.00 a month unlimited texting. After looking at other programs, I found that having no daily/monthly access charges is a big plus. However, their phones are cheaply made and we have had three in one year. The last one broke after only 10 days. We have not been satisfied with their "customer service" department. Many agents speak with heavy accents and are hard to understand and, while we have found they will fix problems, it is a very long process. However, as cheap as it is, we'll probably keep coming back until we find something similar or better.

basic calls work ok but texts arrive days late. bought a smart phone and have had endless problems customer service say contradictory things. have never been able to use vidcalls and internet is intermittent. coverage poor. reception poor. customer service condascending . best avoid this carrier.

I have been dealing with this company for the last 6 months. Their plans are not fully explained on their web site and the customer service rep I talked with gave me misleading information, costing me more money. I've read a number of comments on this site and would some up Virgin Mobile with this, cheap prices cheap company. If going with this company keep in mind you get what you pay for. I'll still use their cheap plans until they price me out, keeping in mind what a cheap company I'm working with. I doubt I'll be with them a year from now.

I have used virgin mobile for many years. It was good for light users averging less than $ 10 per month. Some shortcomings like losing service after crossing border was minor. But plan detail changes that effectively raising prices has went over my tolerance. I was on 18 cents/min plan(which has been replaced by 20 cent/minute). There was a time daily usage over 10 minutes gets a discount to be 10 cents/minute after 10 minutes on a given day. That discount is gone. I recently bought a 400 minute pack for travel use. Only to found out 400 minute pack only work as 167 minutes because this long-time customer was on 18 cents/minute plan (not 20 cent/min plan).
Now that I don't need to use 400 minute pack any time soon in the future, the customer service kindly put me on the 20 cent/minute plan!
I will give T mobile a try

Wow, I was just about to transfer to Virgin Mobile (VM) when I read the statements below. Exact same "night-mare" w/ Customer Service @ Straight Talk. Nobody speaks English, everyone says whatever they want, one contradicts the other. "Supervisor" will get back w/in 24 hours--still waiting 2 weeks later for that to happen. Got my phone, can't connect Bluetooth. Took it to two phone centers, they couldn't do it either. If I send the phone back, I'll be without service.
Stay away from "Straight Talk," you've heard of jumping from the frying pan into the fire.

I totally regret choosing this plan. Their "customer care" associates don't really care. If they did, they would speak up to the head honchos at Virgin & tell them that their website stinks. & their excuse is always "we're upgrading it to better our customer care". Bull! The more they upgrade, the more they mess things up. Customers can't access their accounts to even find out how many minutes they have left. Or even to top up on your minutes. In my opinion, they should just give up.

Wow, I really wish it was an option to give Virgin Mobile negative stars. They put me under so much stress, it's ridiculous. I've had six Virgin Mobile phones, and after a while they all have the same problem. At first, I reasoned it was because I got the really cheap phones, so I just waited until I got the money and got the X-Tc. I had the same problems. I got the majority of my messages late, my messages would send late, my phone would turn off randomly, and the sound would just turn on. The other day, my friend sent me a picture message. She just sent it once and I got it ninety three times. It would NOT stop sending to my phone. I restarted it, activated it again and everything, and the messages still wouldn't go through. The majority of their phones are Kyocera, and their chargers break extremely easily. No one in their customer service department speaks English, and they'll only help you if you say that you want to go somewhere else. Virgin Mobile SUCKS. I can't wait until I get on a real plan, where service providers speak English, and I don't have to get three replacement phones. I hate Virgin Mobile.

The voicemail feature is atrocious. You must use 2 message units just to access the feature. After listening to the voicemail you must quickly press a key to erase it; otherwise your phone will be ringing hourly displaying a message indicating that you have a new message-actually it's the one you've already listened to. The coverage maps are also a fantasy since they bear no relationship to reality.

I have been on the phone for two days with many different people. Most I could not understand. I want to activate my phone online so I can use a referral code. Won't ork. They can't get it to work either. One said they can activate it online, but won't get our bonus referal minutes. One told me to shut down whole computer, try again - nope didn't work. After 2 days the last lady said they are having problems. They are working on it. Maybe it will work again in two days...

September 10TH 2009

Trying to add mintues to my cellular phone with a prepaid calling card of $50.00 dollars that I purchased from Best Buy Store at Crossgate Mall.

i give them four stars cause ive had good service through them and the minute pack deals are pretty good,also if your going to activate a phone u can use code zTucwpD6 under referal and we both get 60 free minutes

Always coming out with new stuff...surprisingly quick web browser with full html access. reasonably priced plan. Opera mini browser pre installed on my phone. Nice looking interface and phone.

However, my rumor 2 has really crappy battery life, not enough applications available. Would like to see Virgin release a smartphone and unlimited data plan, though the browser uses surprisingly little of your allowance for data. As with most prepaid providers, would like to see virgin mobile catch up to their contract phone line technologically.

Virgin was good, but their prices have gone up too much and their phones are just ok, sometimes they have good phones and sometimes they don't.

I've had virgin mobile for 2 years now and the company has been improving it's service and phones. I think overall the service its good considering it's pre-paid. It uses the sprint network so coverage is not bad, at least where i live. I rarely have less than 3 bars. I found out that virgin mobile was bought by sprint so we should see some better phones and better features. I would recommend the service to those who are just looking for basic calling and texting.

The phone is fair, the service is fair. If you need help with your Virgin Cell Phone, forget it no one talks or understands english and if you forget or loose your Vkey number no one will help you. They will tell you to close out your account and re-open. This means you loose all the money you have invested. do not buy virgin

gee, i've been using this company for about 5 years now. have the cheapest, oldest phone you can buy, never have a problem with it or accessing the network AND recently had some mysterious text charges appear on my account and without a moment's hesitation they refunded the charges when i questioned them. i think they're terrific. i think they use the AT&T network, or maybe it's Sprint, I can't remember, but it's one of the bigger networks so if you have a problem, you'd probably have it anyway using someone else with the exception of Verizon.

I wouldn't give them any stars if it were an option. Their plans may be competitive but everything else is horrible. Their phones are cheap and have to be replaced on a yearly basis. As my year was coming up I decided to buy a phone online (big mistake). After I received my phone, I tried it out and really didn't like it. I called customer service as instructed. After struggling to get through a 'live agent' I got a return number. I mailed my phone back and 2 months later I still haven't gotten my money back. I have emailed and called several times (and am still doing it) and still nothing! I paid $90 for that phone and do not have it. I was a customer of theirs for almost 3 years. I think it's time to move on!

Hi, just a tip I figured out. I bought a $20 data plan for 50bytes of data. I wanted to be able to check my email, facebook, etc, and do use it about an hour, every day. I have used it about 2 weeks, an hour a day and still have 49.2 b out of 50b left. Buy the $5 one dont waste your money, it lasts forever!!! Or maybe the $10 one for the 30 days, you will no way use up the 50 in a month, I havent even used 1b in 2 weeks and I check my hotmail and go on facebook about an hour a day.. Lesson learned...

Just email them, don't call! We live in a digital age now. I accidentally bought the minutepack one time and they *fully* refunded me within an hour after I sent them an email.

I dont think VM treats their customers very well. I read that they are offering a plan 120 minutes for only 10 dollars but they are only offering it in certain areas and for low-income people. This is something that should be offered to everyone. I think people need to let virgin know that they need to be fair and offer to everyone and cut everyone a break.

worst pre paid phone I,ve encountered in travels in 50 + countries,in general pre paid in US is sub standard even when compared to 3rd world countries ..FACT

The price is great, but the coverage is awful. I have no service at all (regardless of what the VM coverage map shows) at our summer home. Most places I go to in state also have no service. I have no choice but to dump VM and find a cell company that doesn't have such a spotty network.

When I switched from one text plan to another they charged me for both plans. After suffering through the phone system to get to a rep she refused to give me a refund because it was my fault for buying both plans and said the supervisor was busy. When I said I wanted to cancel my service she transferred me to a voicemail box.

The customer service sucks.

Their rates are not very competitive and CS is not good .

Just sayin--
That .15/day charge that the VM advisor can't really explain? Once you download something from VXL (even if it was a freebie) VM starts a .15/day "WAP" access charge. Their website states that WAP access is .15/day. Sounds like .15/day for each you use WAP access, right? No, it's .15/day oevery day after you once use VXL. That one ringtone will effectively cost you a buck to buy and $4.50 each month afterwards. So ask your advisor to stop your WAP "service" and give you a refund--they gave me $10 for each of my kid's accounts.

I've been using VM since 2003, and now have 3 accounts with them. It's hard to do better than $20 every 90 days for occasional users. And their message packs are also a good deal. Customer service at least used to be good, and coverage is OK. But this daily charge is sleazy.

I am a teenager with my first phone. At first, it was cool. I'd get unlimited text and it didn't cost too much. Recently, and FREQUENTLY messages would come late. Sometimes I wouldn't get them at all. For someone who uses the phone primarily to text, this was a problem.
So today I decided to Top-Up and use a promo code they mailed me. They told me all I needed was $20 and they would cover the rest. LIES! Its been about 4 hours and my account is almost empty. I'm switching to Boost Mobile ASAP.
Also, the phones are pretty expensive for not so great tech. I got the Shuttle and the thing will randomly restart itself. Plus, every time it restarts its got at least 30 minutes worth of late texts. I also had trouble uploading a picture for the background. The Shuttle kept restarting itself over and over. In the end I had to take it to Best Buy to get it replaced. This phone service is not worth your time. Even if your time is worthless.

I would give -5 stars if it is possible. The customer service really bad. They charged me all the month but told me they had problem get fund from my bank and disconnected my phone. I tried to call them whole month and they still did nothing. After half year they still did nothing but they did charge me from my credit card. Today when I call them, they are telling that my account has been closed because my cell phone has been stolen. My cell phone always with me and never been stolen. What a lie!!! So they can close my account and get my balance for free!!!

Too bad service!!! I tried to talk with their supvisor. He even did not let me speak and hand my phone.

You better make search before you use their service!!!

I will never trust them again!!!

I would rate zero stars if I could.
I was a long time Virgin Mobile customer. I have been happy with the service until a week ago. I bought a new phone and tried to activate it online. The phone gave me an error message and did not fully activate. I was told to call customer service (if you want to call it that). After speaking to "Alex", I was put on hold forever and then finally connected to an "expert" who could barely speak English. She told me how to activate my phone (the same way as online). When that didn't work, she put in a troubleshoot report and told me to wait 24 hours. After 48 hours the phone still didn't work. I spoke to a second rep. who told me the report would actually take 72 business hours and there was nothing more he could do.
I attemped to email customer service, but they also told me the phone had been activated.
I tried again today to activate the phone online, and got another error message. The phone is probably defective but no one will admit that is a possibility.
While attempting to cancel my service, the representative put me on hold to transfer me to an expert. I was then disconnected and not able to speak with anyone else.
If you like cheap phones, terrible customer service, and not having the service you paid for, Virgin Mobile is the Company for you.

CUstomer Service lied to me and at one point even made references to me stealing a phone. Every week for 3 months i tried to port my number from Cingular with VM telling me it was in the hands of CIngular. It turns out that they have recycled their phone serial numbers and coule not activate my phone because the serial number was linked to another account! Their solution to this was for me to call back in 7 days. Don't use them you will regret it!

HORRIBLE SERVICE. My pre-paid mobile will not allow me to top up. Virgin's solution is to make me wait 2 weeks while they investigate. I then have to call THEM to see if the phone is fixed.

AVOID VIRGIN PRE-PAID!

I HAVE BEN LOOKING FOR BETTER SERVICE THAN V M ALL THE OTHERS CHARGE FEES TO USE THEM OR COVERAGE IS BAD I THINK I WILL STAY WITH V M