Scott

{ 05/15/2013 }

Hey folks, I've got news for you: Cell phones and companies are all a big scam, no matter who you use, you are getting hosed. All of their marketing teams want you paying $100/month period. I got Virgin about 7 months ago. I was always pleased with the service and price. This month however, I have had horrible coverage due to them upgrading to 4G or whatever. I don't use the web, only talk and text. I have missed calls and texts constantly for 2 weeks. They did credit me $30 after many emails back and forth. I'm willing to give them another shot due to the upgrade thing. If it goes back to the way it was before, I will stay with them. If I have any more problems, I will switch to someone else. I pay $30/month for 1500 mins, 1500 text, and some data. I refuse to bend over for Verizon, AT&T, or other monopoly just to use a damn telephone. Overall, Virgin has been good and so has their customer service, other than the past couple weeks. We'll see.

Sharlee

{ 05/08/2013 }

I have had a Virgin phone for years. I think the service is getting worse. I can't make a phone call from most retail business due I believe to the steel building structure. I need to stand in the parking lot to get bars. Their map shows good coverage where I live and work, but I go in and out of areas where I can get bars. I have a Pay-Lo plan since I really don't use this phone more than a couple of times a month. I just carry it with me when I ride my bike or go walking. I like not paying a high price for a rarely used phone, but when I need to use it I want to be able to use it.

Pervaiz Iqbal

{ 05/06/2013 }

Stay away from virgin mobile. In the beginning they the services is good as your warranty expires, the services goes worst and they call it "black hole area". you will stuck with phone with no service.

Sharon

{ 05/01/2013 }

Stay away from Virgin Mobile!!! They have the worst customer service dept ever. I have been a 5 year customer, not anymore. They give you the runaround trying to correct issues so I am demanding my top up money back and shopping around for a new carrier-new phone.

Sherry

{ 04/29/2013 }

My actual rating NEGATIVE 5 stars...Got an iPhone. Nothing but dropped calls texting was ok, but slow. Coverage is terrible. Soo I get a Samsung galaxy victory.. Loved the phone....volume way too loud. Bluetooth volume too low, Could not get tmobile messages. Reset my phone 3 times! .switched back to my iPhone its been 1 day...it still sucks!!!!
I paid to get unlimited everything and can't even use this phone or any other phone that i have. Coverage is crappy.. Customer service u can't even understand!!!!. Now I can't receive any messages from anyone who has tmobile...they want to keep resetting my phone. It's not my phone this is the second one! It doesn't help at all! Virgin mobile is a complete waste of time n money. This is the worst company I have ever dealt with. I'm goin back to boost. Never had a problem with them...I switched because I got the iPhone for Christmas....one of the worst mistakes I've made was actually thinking it would work with such a shitty carrier! NEGATIVE 5 *****!!!!!!!

RIB

{ 04/23/2013 }

I have been with quite a few carriers throughout the age of cellphones. Trac,Singular,Verizon,AT&T,Cellular 1.....contracts suck. Verizon charged roaming when they shouldnt, AT&T dropped calls and screwed up billing consistently. Lets face it- as consumers we all have to deal with customer service outsourcing. Sometimes it is ok other times it sucks. (when bad- always stay respectable but firm and tell them that you are writing a letter to the ceo about your treatment. THIS WORKS, because it is a reflection of their hiring service. The company that provides the outsourcing be it India or Asian doesnt want complaints)Anyway, Virgin service works great for me..works of Sprint network. I have activated 5 phones with only one that was difficult to start. Customer service did not speak English well but when do they? All in all I have been very satisfied not having to pay 230 bucks a month for three smart phones. Those complaining most likey complain alot.

Disgusted

{ 04/21/2013 }

Negative as many stars are in the sky. Have never had such poor customer service in my life.

Karel

{ 04/20/2013 }

This is an opinion on the general Virgin Mobile phone survices,and not this store.

I spent 4 hours on four different phone calls and they still could not activate my phone. (an average phone time is 45 minutes). The only time they were able to do anything is to charge me for the calls. I spoke with several first responders, two supervisers and the finally the "mighty technical team". Unforturtunally horribly incompetent they could only advise me to take the phone back to the shop. Poor unexperienced operators probably work in horrible conditions since I could never hear a clear voice. It was always muffeled with so much background voice since they probably work packed as sardines a shoulder to a sholder to each other. Probably somewhere overseas.

A classic example of a corporate greed with poor service.
They do not desirve even one star but since there is no lower.

Karel

Follow up to 'Rip Off'

{ 04/07/2013 }

I wrote a negative review on 4/6/13, about not being able to add minutes because VM was updating their system on that day and my account was locked and I thought my roll over minutes would expire if I didn't do it that day, and customer service rep confirmed that they would and nothing they can do. Well, I checked my phone today, and roll over minutes remained and I was able to add the new pack successfully. I know I said I won't be their customer anymore but since I already had a prepaid card and it's not returnable I would have lost that money. So guess I overreacted, but still can't give more than 3 stars because customer service rep was absolutely incompetent and had no clue how it would actually work out. Could have just said 'don't worry, you will able to do it tomorrow and your roll over minutes will be saved'. He didn't even know.

Rip off

{ 04/06/2013 }

I have a prepaid plan. Today I was supposed to add minutes and have the rest roll over, and when I went to do it I got a message that my account is locked because they are updating the system, try again in 24 hours. Which is when I will lose all the minutes that would have rolled over, which is a lot. I called cs and rep was nice but useless, just confirmed that I will lose them and nothing they can do. No offer to save them because I can't add them on time due to their updating. And they just don't care. They lost me as a customer and many potential ones, as I will never recommend them and will warn people.

tnrr

{ 04/05/2013 }

This isn't about Virgin's phone service but about their so-called Broadband2Go service -- internet connection via a device called Overdrive Pro, which supposedly gives you unlimited 4G service and 5 gigabytes of 3G. I've never come across the 4G service. I was using the 3G service for a couple of months and then told Virgin Mobile, via their website, to stop my service because I was going to the Philippines. They went ahead and charged me $55 for an additional month of service after I told them specifically to stop. I have written them five emails. After the first, I got an automated message saying they would respond quickly. That was two weeks ago. They have yet to respond. Clearly all they want is your money, and they will steal it from your account if you leave your credit-card or bank-account info on file. They are no worse than thieves. Why would anyone give them even a single star, I wonder?

yougottabekiddingme

{ 04/05/2013 }

I just bought my phone today and after seriously being on the phone with them from 4 to 7:30 they finally disconeected the persons service ALREADY ATTATCHED TO MY NEW PHONE. now i cant even call customer service. I was put on hold for over half an hour TWICE! my call was disconeccted multiple times and trying to get past the robot to a customer service robot is nearly impossible. All these problems and I haven't even made my first call yet because since they disconected the phone I can no longer use it to speak to customer service. I sent them an email two hours ago and no response! I can not beleive how horrible their customer service is. I will be leaving as soon as my first month (already payed in full) is complete and I can find some one to buy my phone.

Jim

{ 04/03/2013 }

I pay $35 a month. I'm not a talkative person. I'm not joking when I say i average about 20 minutes of talktime a month. I use text messaging to relay messages to my wife. I like using data, but my at&t plan was 200mb.

As you can see, my needs arent great. I was paying at&t $65 a month and decided to shop around. I switched to Straight Talk which was fantastic. I then became a little greedy a.d switched to Virgin Mobile to save 10 bucks (i needed a new phone too)

I was very impressed with the phone (htc evo v 4g). The service however is so terrible I can not see how anyone can use it.

At home the phone tells me I have five bars of 3g service. Unfortunately, The phone doesnt ring half the time when someone calls me. I get a voicemail notification though.

At work I get poor coverage, despite the coverage map indicating I should have great coverage.

Texting is really bad. Either I get error meesages telling me my messages were not sent, or there is a minute or two delay between sending and receiving them. Its horrible trying to have a simple conversation through texting.

Data is a complete joke. I work midnight shift and its magical. If i'm outside at 11pm i get a 1x connection with one or two bars and horribly slow data speeds. If I go out to that same exact spot three hours later, I get three bars of 3g and data is just slow.

Absolutely horrible. I cant remember cellphone service this bad since 2001. Pay a little more for real coverage.

Dil

{ 03/31/2013 }

Overall I am satisfied with Virgin Mobile's service. I use the 35$ per month beyond talk plan, and considering the price I wasn't expecting nor really requiring a very good data connection. Cell reception has been flawless so far. In about the first week I was somehow unable to get barely any 3G signal at all, yet now I can get it basically anywhere I need it. 3G Speeds are OK and they get the job done. This is relatively a very inexpensive service, so one should not expect much more than what I've been getting. I have yet to pick up a 4G signal when I turn 4G on using my 4G enabled phone, but I haven't absolutely needed it so far and 3G speeds have been satisfactory. The phone selection is OK, and if you are getting a smartphone I would definitely recommend their HTC Evo V 4G; it is fairly inexpensive and yet has impressive performance across the board. I have yet to require any assistance from customer support so I can not personally say anything about that department, but someone I know was able to get their VM phone replaced after their previous one stopped working with very little hassle. A quibble I've had is that the method for paying for the service has been a bit of a inconvenience; at first I was unsure if my first payment would go through and subsequent notifications of when my payments needed to be made have been cryptic at best. Also, to this day I still don't know if putting more than 35$ on my account will go toward paying for a more expensive plan than what I want or if it would stay in my account till the next payment is due. Still, I would recommend Virgin Mobile to any first time smart phone users and/or people who are on a budget but still want a decent smart phone experience. And definitely get the HTC Evo V 4G if you can, it's performance is comparable to the Samsung Galaxy S2 that VM offers but comes at a fraction of the price.

Paul

{ 03/29/2013 }

One star because zero is not an option. The only thing worse than their phone service is their customer service. In 3 months with VM, I've spent more time talking to them than with everyone else on my phone combined. 15 days of downtime on my prepaid, in full, phone. "We might have figure out why our system won't give you access in 5-7 days" is not what I'm looking for in a phone service.

T-Mobile's prepaid deal is $5 more, but it has the added benefit of actually working. Virgin Mobile has been pathetic and infuriating.

Laura Lasater

{ 03/25/2013 }

If I could I would give Virgin a 0. I am completely disgusted with this carrier and their incompetence. I bought a phone in Dec and signed up for Paylo, but after trying for 2 hours to activate the phone with 3 different people, I gave up and switched carriers. I thought I was done with Virgin, but I've been billed each month since then for a total of about $60 even though I was never able to use the phone. Now, they say they are unable to deactivate the phone or stop the automatic payments b/c I can't give them the phone number (don't remember it). They're unable to access my acct with my name or the serial # on the phone. Unbelievable! The told me that I have to call my credit card company to stop the payments. After I'm done here,
I'm reporting them to the Better
Business Bureau. Buyer Beware!

Perspective

{ 03/24/2013 }

I recently joined Virgin Mobile since my Verizon contract was coming to an end and there was NO WAY that I was going to sign up for 2 years of "Share Everything" and the outrageous cost.

So far, Virgin Mobile has been great for me. I pay VM $45/month for what would cost me $120/month on Big Red. And I have no contract.

I live in an area where Sprint has good/decent coverage. THIS IS IMPORTANT. Check the coverage map before going with Virgin Mobile! You'll be fine if you're within coverage. If you're not within decent Sprint coverage, you'll be joining the people above this post complaining about how awful Virgin Mobile is.

So far, I love Virgin Mobile. It has provided a great phone and everything I need for a much better price than anyone else has to offer. As for the customer service complaints, well, if I ever have to call customer service, I'll see how it goes. In my 6 years with Big Evil, I called customer service 5 times due to defective phones(3),billing errors(1),and to cancel service. I tend to take customer service complaints with a grain of salt. A lot of people simply like to complain about anything.

I'd almost bet that several of the complaints above are from people associated with Verizon, AT&T, etc. You know, people with something to lose if the big carriers lose too many customers to prepaid services. Oh well. As long as it keeps my services good and payments down, it works for me.

Andy

{ 03/21/2013 }

Zero stars if I could. First got Virgin on 2/21/13 and still cannot get all my text messages. Customer service will tell you anything to get you off the phone. The blame outages, your friends phone, your phone. They tell you Oh take the battery out and it'll be fixed, transfer you to 6 different people who you have to explain everything to again and then never fix the problem. So frustrated and furious. WORST DECISION EVER.

Guest

{ 03/20/2013 }

I would give them zero stars if I could. Their service value is fine, but their customer service is so beyond bad that I can't even put it into words. The countless hours of my life that I have wasted on the phone with these useless people is unbelievable. And I still have a phone that doesn't work properly and a replacement phone that a month later is still nowhere to be seen. They should be ashamed of themselves. The worst customer service experience I have had in my 40+ years of life which is truly saying something.

carlos

{ 03/20/2013 }

don't understand all the bad reviews about virgin,this cell company has issues but is not that bad.is true the billing system is very bad but you can pay with top up cards instead using your credit card,virgin uses sprint network so it must work very good where sprint has coverage.i have been with virgin mobile for 2 years and i have saved a lot with them,i was using android service but is true the 3g service is a little slow so..i switched to a paylo plan and iam getting a better deal since i don't use my cell to much.overall every prepaid company has issues but virgin mobile is reliable if you live in an area with coverage so check the coverage map before buying.

Krista

{ 03/20/2013 }

This is the worst phone company i've ever went through.I find myself wanting to bash my phone up against the wall everytime I use it,I wish I could rate it 0 stars. I'm switching to another phone company in another weel or so,and i'm never going through virgin again,and I will never recommend this company to anyone. The phone I bought is horrible all on it's own,it's just junky,the buttons don't work,the connection is screwy,you can't even understand customer service because they barely know english. They shouldn't even be able to be a phone company,i'm sick and tired of being this angry almost every minute of the day,and i'm not exaggerating. Terrible phone company,don't waste your precious time.

V.L.MCCLEND

{ 03/19/2013 }

VIRGIN MOBILE SERVICE IS NON EXISTENT. THEY SUBTRACT MONEY FROM YOUR BALANCE DAILY WHETHER YOU USE PHONE OR NOT ISN'T THAT FRAUD AND STEALING. WHEN WILL A CLASS ACTION LAWSUIT BE FILED? SOONI HOPE AND WHEN YOU CALL CUSTOMER SERVICE YOU GET NOTHING DISRESPECT FROM SOMEONE WHO BARELY SPEAKS ENGLISH AFTER HOLDING FOR 8MINUTES & 35 SECONDS OR MORE. WHY IS THISDISREPUTABLE COMPANY BEING ALLOWED TO CONTINUE.???THE COMPLAINTS ARE ONGOING. CHECK THEE REVIEWS!

hmong

{ 03/15/2013 }

worst phone company ever. i purchase and activate my samsung galaxy s2 and i only used it for only 1 week, they did a system upgrade and i couldnt use

Galaxy S2 4G

{ 03/15/2013 }

Great coverage & 3G / 4G here in Boston.
If you dont then it sucks to be you.

Love my Samsung Galaxy S2 4G from Virgin Mobile

Guest

{ 03/13/2013 }

They may have great prices and the coverage in my area is pretty good, but they are absolutely HORRIBLE when it comes to customer service. You would think all would work fine so you don't need CS, but periodically these IDIOTS say my payment (which I have set up thru paypal on an automated basis) could not be made. When I call to ask what's going on, they can't give me a straight answer but they do ask me if I would like to pay with a credit card. I told them straight out, there is NO WAY I would give my cc number to someone not even in the US...you think I'm crazy??? Then, when I tried to update my paypal on their website, there isn't even a paypal option...just "give us your credit card number"...they are absolutely out of their minds!!! Right now I am sitting on hold (past 20 minutes) waiting to speak to someone HERE in the US because they tell me they are "updating their system and that is why I do not have service". When I asked where they get off shutting me down when I am a good paying customer, their response is "just wait 24 hours"...so, I told this person I wanted to speak to someone in the US that CAN give me a logical answer....still waiting.....UGH!!!!

Joe

{ 03/12/2013 }

I took some of the low rating reviews with grain-of-salt, BIG MISTAKE. This company bad reputation is for real, order HTC One phone for $139.99 (target won't match VM web site pricing @ $179.99), so I went ahead order it from VM website. Received email confirming order, so far so good; a week later no phone and never receive tracking number. So I called, waited for 20-min, operator told me order has been cancelled but my CC has been charged; thus operator said wait for 10-working days for refund. 2 weeks later no refund, so I had to dispute the charge with my CC (still no refund). All in all I was lured by $25 no-limit service, now I have T-Mobile $30 (100-min voice and unlimited everything on GSM network, 10cent/min over on voice calls), Anyone still going with VM is either a masochist or ....

vmuser

{ 03/10/2013 }

wont take paypal since website redesign
just loops asking for credit card

James

{ 03/06/2013 }

This is the worst cell phone company. That I have ever to deal with. Poor reception, spotty at best. Return process is a nightmare. Please do your self a favor, stay away form this crappy so call company.

Decent

{ 03/04/2013 }

Purchased the HTC Evo V 4G. Got it on sale, glad I got it when I did as it went out of stock a few weeks after. The $35 a month plan suits my needs best. Signal has been subpar, I get a great signal outside when I'm closer to the city and a good signal inside. I live in rural area, I knew the signal was gonna be low ahead of time. I can make calls and texts at home just fine, but internet is pretty slow in rural areas if your home internet goes out.

The phone works really well for me though, I love the 3D pictures that this phone takes.

This phone uses 4G WiMAX, it's a shame that Virgin Mobile just got this phone and that Sprint is ditching WiMAX for LTE.

Billy Smith

{ 02/28/2013 }

Wow so many bad reviews and mostly people complaining about coverage? Should have checked the coverage map, DUH!!! And yes they DO use Sprint's towers but you do not roam as Sprint users do, so make sure you check Virgin's coverage and not Sprint's. And you all say you don't have reception but somehow spend 30 mins talking to customer service, where did your coverage come from? I have been using VM for almost 2 years on 2 different phones and no problems so far. Coverage and service is fine. For those who do have problems it is most likely a USER deficiency or error.

rachel

{ 02/28/2013 }

This service doesn't even deserve 1 star! I bought the Sumsung Reverb thinking this would be a great alternative to the contract carriers. God was I ever wrong. Took the phone out of the package set it up, charged it did all the great and wonderful things we all enjoy doing when we get the new phones. So I start playing around, loading contacts and the phone shuts off. THIS PHONE KEPT REBOOTING OVER AND OVER AGAIN!! This was not only an annoyance, but major inconvenience. Virgin mobile doesn't have wide coverage, which was stupid on my part to even consider them to start with, but one foot in the wrong direction and this phone dropped calls. This was all discovered in 1 day. ON TOP OF ALL THE ABOVE MENTIONED, customer service SUCKS! The online service is even screwy, it would not recognize my number. Returned phone, got money back, but the $35 card for service- not worth calling the customer service people to try and get back. Which leads me to believe is the only way they are making their money, because no one could realistically use their service for any real practicality.

alan

{ 02/26/2013 }

sincerely i don't understand all the bad reviews about virgin mobile,i have been with them for 6 years without a single problem i live in south florida, west palm and reception is incredible good,to all people having issues please review the coverage map before buying,i understand everybody can have a problem and is true CS is not the best but the website is very usefull and you can do almost anything in it.something bad about VM i have to say is the billing system is awfull be carefull when you set up autopay because they can steal money from ur account like any other prepaid company,instead i use prepaid cards.overrall i think VM is the best prepaid in my area i have the $ 30 paylo plan since i don't talk and text a lot and iam very happy with them.please if you call customer service be nice and try them with respect,iam sure they will resolve your problem fast of course if you are out of the map coverage you must look another cell company

dean

{ 02/25/2013 }

I have an account with virgin and here is where there is a big problem with privacy...When I leave my home; I call forward my land line into my cell number to get my calls....ANYONE from a telemarketer and so on; call my home number and does not know it is being call forwarded to my cell number. I can see who is calling me on the cell phone and if I choose not to answer and call back later or not...and I do NOT have a voice mail set up on the service....by choice... A taped message comes on and instead of the ringing just timing out and call is dropped; a recorded message comes on and says "sorry; 323- and my phone number is given out; does not have voice mail set up. NOW; everyone who has called my home phone number has my cell number whether I want them to have it or not. I contacted them and was told that there is nothing that can be done that it is a blanket recording for their system...and cannot be changed. not only have I not given my permission to give out my number; but where does my privacy come into play? Dean.

Guest

{ 02/19/2013 }

HORRIBLE CUSTOMER SERVICE!!!! HOURS AND HOURS ON THE PHONE WITH 6+ REPS AND HUNG UP ON TWICE WITH NO CALL BACK.

Never Again

{ 02/17/2013 }

Absolutely the worst phone service provider. Incompetent customer service reps and horrible service. Initially, activation, hardware, and text messaging were problems. My most recent issue had to do with lack of internet service for 12 days (which they never helped me resolve). I'm shopping around now so I can switch providers at the end of the month.

trevor crusing

{ 02/17/2013 }

this service was cheap but not worth the trouble. iv spent over 5 hours trying to fix what they mess up. the support team is based out of bangladesh and most of them barely speak english

Dan6

{ 02/09/2013 }

Absolutely awful company and awful service.
Yes, it is somewhat cheap, but there is a reason for this. Shortly after moving to a new home, it had no coverage almost 100% of the time. Even outside, it was not possible to make or receive calls. Numerous calls to tech support were not at all helpful. Worst of all was that it stopped being usable when I was trying to schedule a job interview.
Then, to make things worse, VM stated it was their policy to not refund any funds left on the account when you cancel service. This was after being left to wait 40 minutes on hold to speak with someone.
I will never do business with VM again, and would recommend other persons avoid them. Companies this bad deserve to go out of business.

Wayne

{ 02/03/2013 }

Customer service is quick to respond but coverage in all areas I've tested has been horrible whoever has said att has bad coverage has never used sprints network boost sucks too if you need to go cheap try t mobile prepaid or straight talk or even better if you don't need a cool phone go verizon prepaid this service is horrible.

Joey

{ 02/03/2013 }

The coverage map shows full voice coverage for most of my area, yet I literally cannot make phone calls 80% of the time. On the rare occasion that my phone does make a call, it drops it. Half of the time my texts do not go through. If I make a call inside, it doesn't work. When I step outside to make the call, the person I am calling cannot hear me, and then the call drops. 3G? Forget about it. The only city in Michigan that I travel to is Lansing, and there I get decent coverage. If I had to rely on my phone to save my life, say to contact emergency services or the like, I would surely be doomed.

misia

{ 02/02/2013 }

worst cosumer service ever, dont deal with them ......

J

{ 01/29/2013 }

I specifically bought the HTC EVO V 4G phone for the 4G. I have not received 4G service since purchase of this phone in AUG 2012. (I live in a prime 4G area and travel to other 4G areas). I have made countless calls to Virgin Mobile "Customer Care". They consistently open then close trouble tickets without fixing the problem. The last trouble ticket I specifically told the representative to NOT close the ticket but she did anyway even though I was still not receiving 4G service. I have spent hours on the phone explaining the problem and going through troubleshooting steps with every representative. They will transfer you from one person to another until eventually you are accidentally disconnected. (Of course they refuse to give you the phone number to the person they are transferring you to or to speak to a supervisor.)

THIS COMPANY DOES NOT PROVIDE WHAT IS PROMISED. ABSOLUTELY AVOID THIS COMPANY!!!

JJ

{ 01/29/2013 }

Worst customer service. worst techs. This is bs Macus.

D-Man

{ 01/29/2013 }

I have been a customer for about a year. We have three VM phones, Optimus V, Venture and since Christmas, Iphone 4s. Two phones were swithced from Sprint, one phone was switched from Net10. We have had zero problems with phones or service. I have found the reception suprisingly good. If you go to rural areas, don't expect coverage, and for whatever reason, Alaska has no coverage. I know that VM has saved us 100's of dollars. Two phones are on the $25 a month,and the Iphone is $30 a month. Find that price anywhere. Just one thing, if you call cust service, be nice. Don't start yelling or complaining. Just be very specific on what issue you have and keep thanking them for helping you. A little kindess will go a long way. I highly recommend VM.

julian

{ 01/27/2013 }

well i were with t mobile prepaid for a week,then decided to come back to virgin mobile.the problem with tmobile was i was getting 'edge' 2g speed with my android unlocked 4g device and it was hell accessing and downloading content from the android market because they don't tell u they transmit data in another frecuency.now iam back with virgin mobile,the $ 45 plan is excellent for me since i don't use to many minutes and data is unlimited with your 3g or 4g android.by the way i purchased an new 4g android from virgin and the speed is excellent and the coverage in my area 'miami' is excellent too.good bye tmobile you lied to me when i was told my device will work with your 4g speed and the true was getting 2g turtle speed,welcome back virgin mobile if you continue giving me good service i will stick with u for a long time.keep going

Carl

{ 01/17/2013 }

I used to have fantastic service with Virgin Mobile. Then one day I kept getting a "Network busy" message, and that was the end of that. No more cell phone at my own house. It would work if I went to different towns, but that's ridiculous to have to go to other towns to get service. I called customer service everyday that I had the problem and they always told me to wait three days because a special team was working on it. Lies. All lies. Im very very disappointed because I had just bought a brand new HTC phone that works amazing until I was booted off of their network. Full bars, no service.

John

{ 01/09/2013 }

Very sorry I ever got mixed up with this company. Never again. Bad customer service, terrible service, nothing but excuses with no results. Can't deal with same person when thiers an issue(which is constant). Complete run around with different answers for same problem every time I call. Always wan't to call you back and never return calls. They sold me products over the phone not even compatible with my plan and then are giving me a hard time about refunding. Completely rediculous! Never again!

RUDY MZ

{ 01/09/2013 }

Have a mixed experience. Got a pay as you go (LG Optimus V) phone last January in FL and it was great. They told me (as I spend periods of 3 or 4 months there and short periods in NYC) that I can keep my phone and get a new SIM and number when back.
WELL, no way. Las November in NYC they told me I've to buy a new handset...for a couple of weeks which I refused. Got in touch with Customer service and no help at all, the serial number of the phone, a new one, was not recognized, even the model wasn't on their list anymore. And they didn't answer my question about their policy regarding the buy of a new phone.
NEVER MORE!!!

SharonIL

{ 01/07/2013 }

My husband and I really loved our new phones and best part is unlimited data usage included. We used AT&T and T-Mobile before, but this is the best one. The purchase is straight forward if you just follow the instruction step by step. The international calling rate is awesome!

Anders Svensson

{ 01/06/2013 }

Listen folks, Virgin Mobile USA offers excellent service for what you pay. You can't beat their $35/Mo unlimited web and texts with 300 minutes. Anything that comes close is T-Mobiles $30 plan with 100 minutes. Of course you can check TracFone or Net10, which are essentially the same America Movil, but their phone service sucks - a lot of dropped or static calls. I picked up a Kyocera Rise for $30 during Black Friday, an awesome deal for a brand new Android 4.0. I understand there are tolerable drawbacks like the internet speed, especially inside buildings or when you are in an urban area surrounded by tall buildings. The bandwidth never goes above tens of KBits - terrible if you want to stream Pandora. When you're out in the open, it goes up to hundreds of KBits. Overall, VM offers decent service if you consciously accept that you will not be getting Verizon's LTE, and you won't be paying arms and legs for bragging rights.

joshua

{ 01/03/2013 }

My wife and I have used prepaid Virgin mobile for over ten years. We cannot recommend it to anyone, because it has poor coverage. Most importantly, however, we have experienced mind-boggling problems with getting the service period extended after paying in. For example, we paid $10 on October 25, $10 on December 28, and $10 on January the second. My service period was cut on January 2, 2013. My wife has had similar problems. Her service was cut December 28, 2013, in spite of having paid $30. If you rely on your cell phone for medical reasons, as we do, stay away from Virgin and, by extension, Sprint.