Chris D.

{ 05/11/2013 }

I will never recommend going to Verizon Wireless period. They took my money four times and never credited my prepaid phone. When confronted with it they stated, we have no control over this you need to call our billing department. When I called the billing department, they stated "you are on a prepaid line, you'll need to go to one of the stores to get this straight." I went to the store and they told me to call the 800 number. I am now with Boost Mobile, they haven't messed up yet and have better service! Go to BOOST you will not be disappointed!!!

teresa

{ 04/12/2013 }

Verizon prepaid are thieves!! I paid for a 60 dollar a month plan and went in to try to contact a human and hit the wrong button and accidentally changed my monthly plan to 70 and they shut my phone off until I pay the 70 …with a week and half left in my previous month!!! I called , an hour later got a human adn they said I forfeit it..thats BS!! NEVER again.. ILL go to AT & T

Heather B

{ 03/24/2013 }

I was thinking about getting a verizon pre paid phone.I have boost mobile now.I buy a $20.00 phone car every 90 days and I still have between $12 and $8 dollars left after 90 days,the money does roll over so it builds up.But I have to renew in 90 days again so more money adds up.
Anyway most of my friends have verizon plans so I was thinking, talking to them with out it coming off my minutes would be ok until I found this site.I am kind of starting to like my $20 every 90 days plan and 10 cents a minute.(I did see new contracts are 20 cents a minute,but the price drops after you are with them a while) I'm staying with Boost mobile until I can get a plan I feel is better for me.
After seeing that verizon is for 30 days it would cost me more in the long run

Shirley

{ 03/16/2013 }

I got on a $15/mo pre pay account years ago. I have a lot of money in my account since I don't use it that much. Things used to be tight but are now better so I wanted to upgrade. I get all the bells and whistles but can't use any due to the old phone. Got the old, "there are no phones you can upgrade with, you'll need to start a new account at $50/mo!!! No way!, waited researched, a friend with a prepay account gave me her old phone and insisted I could upgrade with it. Renewed, I walked into Verizon and waited for the old spiel that they couldn't help me but insisted, they relented (don't give up!!!). I upgraded twice using this friends two old phones, but now I want a smart phone. I hate having to deal with Verizon but I have a ton of extra money in my account because they won't upgrade the software on these older phones so I can't use the internet (!!!) Oh, and they finally let me pay once a year instead of each month, did you know that? They are the ones who told me I could, so maybe you all can bug them and tell them you'd rather pay yearly, just be sure to mark the date on your calendar (so you have to buy next years calendar or put in big letters at end of December to add to the next years calendar). Anyway, now I'm dealing with finding a phone I can use, of course they are very expensive, I'll research as much as I can before going in, right now, I was told Walmart has a phone I could use. I went there last night, they had no idea about prepaid phone upgrades, but I think I can buy it (the best they had wasn't so great but cost only $99, way less than the stuff I've look at on Amazon, hopefully not too lacking), then try to upgrade, if they balk at me, I can return it to Walmart w/in 15 days. Wish me luck. I gave 2 stars instead of 1 because it's so darn cheap (can you believe $15/mo!!!), but really Verizon is hateful to deal with, even their customer service people have to wait, wait and wait when they call their own company for help, 2 stars because even though I have to fight for it, I got a great deal that so far, I'm able to keep, with a little (or a lot) of work.

Guest

{ 03/09/2013 }

Awful service as far as prepaid telephones are concern. I have two prepaid phones and due to me not adding money to them by a certain date. Verizon took my money and when I called I had a 0 balance. My balance should have been $70. No wonder they are the number company in the USA. They rip people off and the government should step in and protect the citizens. Verizon has a message on their machine that says they are welling to work with their customers. Not.... They just want to screw you. Be careful customers.

luna

{ 03/09/2013 }

The outright thuggery and daylight thievery of Verizon Wireless Prepaid

I choose to buy a full-prized iphone 4s in January for I was fundamentally against the kind of exploitative business model of contracts. I bought the said phone from Verizon and signed up for their monthly prepaid, until I found a more suitable arrangement. At the time of signing up I was informed that it was a monthly arrangement and on the 7th of each month I simply had to renew for the next month, or set up autopay. I choose the manual option.

So when February rolled around and I got a text from Verizon that my phone will be inoperable on the sixth I was concerned and called. It seemed that the system was set up to eat a day off every month. The Verizon person on the phone explained that it was not a monthly scheme, but a 30-day cycle. Astonished at the temerity and wilyness of these corporations, I accepted the explanation, renewed for the next month. When asked for the date of renewal, the Verizon employee informed me that I needed to renew by the 5th of March!

Right away that should have given the game away, but I challenged her pointing out that Febuary has only 28 days and the 30 day period should extend to the 7th of March! She was flummoxed and basically verbally agreed with me, that yes it should cover me till the 7th of March, but clearly her computer system told her otherwise.

Sure enough on the 5th of March there was an ambiguous sounding text message implying that the service was to be cut off that day. When I called immediately I received an automated phone message that said something to the extent of apologizing to those who received the message on a 28 day cycle, and Verizon has already addressed the problem and that I could rest assured that the 30 day cycle is reinstated.

Yet, the next day my phone was no longer working. I was later informed that friends who called me on the 5th itself were told that the phone was out of service! When I called Verizon on the sixth, and after an intolerable wait of nearly 20 minutes I was told that I had a monthly service, meaning that on the same date of each month the service has to be renewed!

How atrocious is this? When it works for Verizon, it is 30 days (saving the one day charge in January), and monthly (saving 2 days in February), in total that is pilfering nearly 7 dollars in total from account directly, but also with their ever shrinking month with its service having to be renewed a day before rather than the day of expiry, that is an additional day on each month earned. Say there are a million such a customers, that is a cool 10 million made in the span of two months without doing a thing except adjusting dates and numbers, and pulling wool over the eyes of the unsuspecting.

If this is not downright thievery and corporate thuggery than at the very least they are pickpockets!

Verizon’s system shows the same level of endemic corruption that Banks such as BOA showed in the days, months and years leading to their colossal failings and my eventual refusal to participate in their morally corrupt and ethically compromised models of business.

How convoluted should a monthly renewable service model need be? Every day on the 7th as in this case the account has to have the monthly fee deposited. Instead all this shameless manipulation and downright corrupt sheneniganism is shameful. Corporations have become thoroughly shameless and fearless in their thievery, and for this the rest of America has to take blame as well, for the checks and balances of the system are clearly not enough. They work on the habitual model of too little too late.

It is not enough. There must be a way that these corporations are SHAMED. Such pervasive moral delinquency should not be permitted. Shame on you Verizon for stealing money straight out of the wallets of the hapless customer. Shame on you for institutionalizing thievery and incorporating skimming off as a corporate policy. In whichever way you look at it, it is nothing short of ROBBERY.

Shame on You, VERIZON WIRELESS PREPAID.

John In up state ny

{ 03/05/2013 }

Not having the moblie web when I want to use it [get a bad get way message alot of the time] 983 drop calls in 7 months with the web to and the message your account has a no balance when try to make or get phone calls. After getting to some at 2123218700 thats a home offices number for land line you have to be transferd over to cellphone from there. They well give me 100 dollers in credit for this problem but not fix it. Like that helps they well not give the mfc code to fix the problem but do to you can unlock the phone with that code they well not. The phone is schu365 samsung that they know there is a problem with. Don't even get me started on the lack of 611 information or the bs when you call you can only call in 3 times a day in 24 hours. If they fix the phone I would be having that big of a problem but they wont. If you want to call people 9107946230 9107946251 the last 4 numbers just need to be changed to talk to a person or a voicemail at the wireless deparment. So have fun If you want to get your money back you well have to sue for it by you self if you have a problem like me or get stock like me and give bs at the share holders meeting.

No name

{ 03/02/2013 }

When people called to activate their phone and if they listened to the actual details of the plan then they will know what they are getting but most are too busy to not even listen to what you have to say about the plan. Customers im sorry but you can be a pain in the ass. Most call in for every single little problem, and are so rude..99% of the time the billing is correct, the 1.99 plan takes a 1.99 for each day you use the phone you get unlim calling until 11:59 PM, SMS is 2 SENT AND RECEIVED, Picture messaging is 25 sent and received, Mobile web is 99 cent for 24 hrs, 411 is a 1.99 per call so that needs to be corrected on here. Yes their are expiration dates..I def don't agree with everything verizon has set up, but for the most part is the lack of listening on customers.

Jans

{ 02/22/2013 }

I had about $195 left on my prepaid service and missed the 365 day to add money because I only use it for emergency. Verizon stole the $195. It's theft, plain and simple, you prepay for a phone service, that's all, because it's convenient. They know it's not worth suing over so they do what they like with customer's hard earned money. Typical big company attitude today. I am so glad I am on the downward path and will be gone before the whole World is corrupt.

mS mEEKS

{ 02/12/2013 }

I find it very sad the way that they treat their prepaid customers. I chose verizon wireless prepaid, because in the past their reps have mislead me into a contract that was suppose to be within my budget. Turns out their calls aren't monitored at all! Now when your prepaid device is interrupted their is no way to speak to a rep at all. Some respect huh! We spend more money than some of their contract customers, and they won't even give us enough repect to at least listen to us.

Lori Goodner

{ 02/09/2013 }

Bought 2 prepay phones last year for $99 each and have been using the $50 unlimited plan on each since. No problems until now, both phones need to be replaced mine I dropped mine in the toilet and the other I dropped under running water. Mine still works but the other the screen is black. This is what led to my current situation. I went to the Verizon Corporate store per referral by customer service and was told I was not allowed to purchase the prepay phone for $59 due to my existing prepay account. I was told I'd have to pay phone $250+$35 to activate in store and that I couldn't walk out with it unless they activated it. That's a classic bait and switch and in no way mentioned in the terms of service. Even if getting phone for new line the store charges the $35 activation fee even though package states free activation. So left and called the 800# to try there, same thing I can't order the phone onto my existing account and there is nothing I can do but go to the store. Web account clearly states ordering another phone is not available at this time. Called the Corporate phone # 1st time person xferred me to 800# post pay to which I argued again about this issue. Called Corporate again today and reached a person named Karri who told me she would check with the store and call back in 1 hour. After 6 hours she finally called back, knowing I was at work and she refused to speak with my partner other then letting him know she noted the account and I could call 800# for the info. I called during lunch and the note states that I called about a free phone (NOT) and that I wasn't eligable for "upgrade" until 3/11/13 to which she was authorising a $20 credit for phone for new line of service with a $35 actv fee and my old account is lost. WTHeck, that is not what I wanted I want to buy the prepay phone for $59 and activate on my existing phone #. Anyway left Karri I message in the general mailbox as this is unreal. Plan runs out on the 10th and I'm looking for another provider. 2 accounts lost Verizon hope you rot I don't need or want a post pay account also not paying 3x the cost for monthly service I can't afford that, so bye bye.

JSD

{ 01/27/2013 }

Be careful when you choose Verizon. While they say that there is not a contract, they will automatically bill you every month, even if it is just month to month. If you call to cancel, they will not refund the money even if you have not used any services whatsoever. I would not use Verizon wireless ever again.

Paul G

{ 12/10/2012 }

I had a prepaid Verizon phone. They continuously dropped first calls of the day after 37 seconds. I actually had to tell callers that it would happen. Of course I would inform them that I was with VERIZON. And like Deborah(11/29) stated it was very difficult to get a human...and when you did there was little proof they were(human). I dropped them for Cricket..better for the last year.

Chuck U. Farley

{ 12/08/2012 }

It's a fair complaint, everyone has, about the funds expiring, but you can't act like they don't tell you. The expiration dates are posted everywhere and any time you call in, the automated system tells you and the customer service people tell you. Also it's on the phone all the time. Press the "Up" key. It's right there. Make a payment and you get a text message telling you that. It's not even fine print. Getting mad that you didn't know is unfair to them, because they do tell you, in great detail. Every single complaint I read on this page (and I read all of them), misses this. Yes, I do work for Verizon Prepaid as a supervisor, but I'm also a very, VERY happy customer. I've spoken to people from other companies (and in my business, I talk to WAY more people about phone service then you do, I assure you), and I hate to sound like a shill here, but other companies are WAY more shady. Don't even get me started on hidden prices T-Mobile and Sprint pull. I do wish I knew WHY the funds expire. I've asked around, even talking to Verizon corporate people, and nobody knows. It most likely is a way to make extra money, for sure. But they aren't a bank. And even if they were, banks charge you for holding onto your money.

Anyway, please consider this before you complain and please educate yourself about the service. I mean that with ANY company you do business with. Most complaints, problems and issues can be avoided if a person takes the time to read the user agreement. You often find things out well in advance, and that goes for more than just Verizon Prepaid. ANY company and ANY service.

Chelsea

{ 12/04/2012 }

Yes, the phones are basic and boring, but the coverage and ease of the plan are unbeatable. It is super easy to pay every month and they make it so you can do it right from your phone if you forget and aren't near a computer or store to buy a reload card. I am going to hold out on buying a smart phone simply because the coverage and price are unbeatable. I bought my phone through Best Buy and get absolutely amazing customer service through them and just bypass verizon's.

Deborah

{ 11/29/2012 }

Had Verizon prepaid for a number of years and left because the customer service was terrible. I had a problem and could not get through to a person--ever! Even using a landline I could not contact a living human being. Their automated system just sent me round in circles. Finally bought a plan at AT&T, which I was nervous about since I'd heard equally bad things about their customer service. Surprise, surprise, I have never had any issues with AT&t customer service. If there's a problem I call and it gets resolved. I would never go back to Verizon.

frank

{ 11/28/2012 }

got this ...phone for work cause i drive truck and am all over the place..worked good for the frist few days and now i can get calls in..nothing out,not even cust. service..have already cost me $120.00 and missing out on load's whitch make my money,bout $200 a day..now i have a useless phone and will not go there ever again also will tell every and there brother bout the bad deal it is..customer service for verizon can't do anything with prepaid at all..can't even get prepaid service on this paper weight of a phone..

Amy

{ 11/24/2012 }

I purchased a prepaid Verizon Pantech and a $30 phone card. THREE people in the room witnessed the activation of the daily usage plan, which stated Verizon-to-Verizon calls were free. I also purchased the mobile email app for $6.99, because the mobile internet device would not allow access to email.

The first frustration came from the mobile email app. Several others and I were unable to capitalize my password. After two hours, I called customer support. The operator told me in a snide voice, "We have the same information about the phone as you do. Push the buttons a while longer." To end this problem, I went on a PC and changed my password to only include lowercase letters. Then, I was unable to send emails, because the application would not allow me to enter the "." symbol. Another call to Verizon told me the same as the call before, only in a nicer tone.

Tonight, I discovered my pre-paid balance was off from the balance I keep with my phone. When I checked the "My Usage" area, I discovered I had been charged more than $10 for calls made to a Verizon wireless user (contradicting the plan I had chosen when activating the phone). When I called customer service, the operator said, "I'm sorry, but you did not choose the free Verizon-to-Verizon plan." I have the paperwork from the original package, as well as the assurance of the others in the room, that the plan I chose DID include free Verizon-to-Verizon calls.

I wanted a "simple" plan. I understood mobile access would cost a bit. The ONLY person I EVER call is a Verizon customer. I did not expect that I would be charged, despite the paperwork included with the phone, nor did I expect to experience such difficulties with the mobile internet/mobile email.

If I could return the phone to the store for a full refund, I would. If the phone and card did not cost more than $100 combined, the phone would be out the window. I will NEVER, EVER purchase another Verizon phone or plan. This phone can go in the trash, for all I care, because that is all the company seems to be.

James

{ 11/20/2012 }

I need two phones because at one location I have has no service for T mobile at 10c per minute. So I went for a Verizon pre paid at 25c per minute. I soon noticed that my $ value was going down fast, so I did a test and found this. As soon as you press send, the clock starts even though the dial sound has not started yet, a voice tells me who many minutes I have in total and the the phone starts ringing, if it takes 10 to 20 seconds before the other end picks up, you are paying for all of the time since you pressed send. I make calls that last less than a minute but this system means I am paying 50 c for every call. T least 30 plus seconds have been charged too me before I am connected with the other end.
I spoke with a Verizon rep and he in the end admitted what I had found was true. I am considering contacting an attorney on the matter as I see no where in the paperwork that tells me of this act of deception. My T Mobile phone only starts charging when the other end picks up.

JC Wolfe

{ 11/16/2012 }

Verizon wireless prepaid is a total ripoff unless you live in a city where they have lots of towers. I got a $50 prepaid phone recently from Verizon after my two year contract with them ran out. I currently live in a remote area of New Mexico where the closest group of towers are at least 25 miles away. When I received the phone, and activated it, it immediately began roaming with no way to shut the roaming off. They don't tell you that they charge .20 per minute roaming when they sell you the phone. And I couldn't find anything about roaming on their website anywhere. They mislead you by saying you get unlimited talk and text for $50. It's a lie!! So basically you pay $50 a month and .20 a minute roaming if you are in an area where they don't have a tower and you can't do anything about it. I returned the phone immediately and they reimbursed me for the phone but refused to reimburse me for the $50 service which I didn't use at all. In addition to this when I had my two year contract with them I got an LG Ally with the contract with a $100 rebate making the phone free. I was three days late sending in the rebate because of some family problems that I was attending to and they refused to give me the rebate. I would never use Verizon again for anything. They pretty much steal your money wherever they can. My father worked for General Telephone, which is now Verizon, for 35 years. If he were still alive, he would be so disgusted at what Verizon has become and how they rip their customers off at every turn. I got the prepaid phone to save money because where I live you don't get service and only can get it in town. Prepaid will end up costing you more than a regular account. So unless you live in a city, don't do it!!

juan

{ 11/07/2012 }

not bad, the $ 50 prepaid plan is fine,the call quality is excellent,good reception,coverage nationwide.however there are still better prepaid companies that offers unlimited calling and texting for less like metro pcs,virgin mobile,pageplus.so at this point iam going to try another company and lower my bill

will

{ 10/22/2012 }

hastily bought the new Samsung illusion for $169 a few months ago and only paid attention to the UNLIMITED message on the package and NOT the 1GB of data. I use up the data package in 12 days on avg. Last month I added an additional $30 to continue using data. I am VERY disappointed in $80 plan. I have tried to sell the phone but no one seems interested at any price.

chuck in ohio

{ 10/17/2012 }

i went to ky from ohio on a trip,i have a vzw prepay 50 a month unlimted,no internet in ky limited txting,i have to call numbers 2 times to call out,its supposed to be nationwide..this sucks.its supposed to be nationwide,dont do it....

Not for Smartphones

{ 10/17/2012 }

The smartphone plans are too expensive $80 for only 1G of data with unlimited call & text. At that price it be better to sign a contract..ugh! Atleast Straight Talk and Net10 has good plans for smartphones. Why can't Verizon?

Thunder

{ 10/06/2012 }

We desided to get a straight talk phone and we wanted the internet removed and and who ever we talked to removed all of our minutes on the phone taken and deactivated the phone. No wonder everyone we talk to say go through att.

John Greenhalgh

{ 09/26/2012 }

I purchased a plan that, I was told, charged nothing on days that I did not use the phone, and only $2 on days that I did not use the phone. As it turns out, the plan effectively requires at least $15/month and, more importantly, I am told you LOSE excess (over $15) remaining at the end of the month. If you fail to keep a balance at the end of the month, then you have the reactivate the phone--at additional expense. What a scam!

Sam

{ 09/15/2012 }

If I received 1 text only- it cost me 1.99 plus 0.02. Rip off. Very expensive plan. The catch is they tell you have no charge on the day you don't use a phone. However if someone calls you, even a wrong number, or just one text received, you charged full 1.99 plus extra

Jennifer

{ 09/13/2012 }

I don't know why everyone is so confused about having to add money every month, it seems to be very clear. In fact other prepaid plans require the same thing. Of course your not going to get everything you want, but it's still a whole lot cheaper than paying a regular bill every month. Just think of the money you save from not paying all the taxes every month! The 4 stars is because the selection of phones could be better, but they will improve in time like everything else does! I think some people are just never satisfied and need to complain about something!!

Kate

{ 09/04/2012 }

I'm so sorry I got a verizon pay as you go phone. I can't afford to pay $30 every 3 months and if I don't I will lose the balance I now have of over $140. Why can't they just let me use my money up without demanding that I pay either 15 a month or 30 every 3 months. Also, the phone is very cheap and you can't access the internet which I really need.

Michael J Dixon

{ 09/03/2012 }

The hidden "gotcha" in the prepaid minutes plan is that deposits to the account EXPIRE, and vanish if a new deposit is not made.
$15-$29.99 payments expire in 30 days
$30-$74.99 payments expire in 90 days
$75-$99.99 payments expire in 180 days
$100 or more payments expire in 365 days
The minimum online deposit is $15, store locations will accept $5.
This information is difficult to find, at best, certainly not presented "up front" anywhere in the advertisements or even on the website.

Roger in KY

{ 09/01/2012 }

I'm a 50-something that only wants to use my cell phone occasionally when *I* want to use it -- which is pretty rarely.

With the Verizon 99 cent plan per day I use the phone and 1000 minutes at $106 (including sales tax) -- I get all the cell phone I want for a YEAR for a GRAND TOTAL of $106. And, I get what is very consistently described as the most reliable network with the best coverage area, overall. Oh yes, and as long as I renew within a year, any unused minutes roll over.

So, I get no bills, I pay NONE of the outrageous monthly taxes for a contract plan, and I get all the reliable phone service I want. And, I save a huge amount of money.

So, if you want to spend your life yapping on your cell phone -- this is certainly not for you.

BUT, if you want a home land line (for clear, free, reliable calls via DSL or cable), and only want to use your cell phone occasionally -- I don't see HOW you beat this unless you happen to be where Verizon has poor coverage.

The only reason for the 4 stars is Verizon tried to get me to change plans with (IMO) a misleading text come-on. They claimed they'd save me money based on recent usage, but:

1). NOT on my long term typical usage.
2). They did NOT disclose (except in the fine print on their site) that I would LOSE all my current credit if I changed plans.
3). They appeared to primarily be interested in goosing their income, to the detriment of the customer. This is the first really poor customer experience I've had from Verizon, and I'm quite disappointed in them as in my experience and in Consumer Reports, customer service (compared to the competition) has been one of their strong points.

NEVER CHANGE TO VERIZON

{ 08/31/2012 }

I WAS SADLY MISLEAD BEING A VERIZON POST PAY CUSTOMER WITH THEIR PROMOTION OF PREPAID SERVICE OF $50 UNLIMITED TALK & TEXT. GOT A SALESMAN WHO SAID I WOULD NOT LOSE ANYTHING FROM THE PHONE I HAD, ALL MY CONTACTS, TEXTS AND VOICE MAIL MESSAGES WOULD ALL STAY. COULDN'T CHANGE TO THE $50 PLAN UNLESS I BOUGHT A PHONE, BUT THEY COULD OFFER ME A DIFFERENT PLAN WHERE I COULD KEEP MY PHONE. BAD DEAL ALL THE WAY AROUND!ALL MY VOICEMAIL MESSAGES OF MY SISTER WHO RECENTLY PASSED AWAY FROM CANCER (SHE WAS ONLY 59YRS. OLD) WERE DELETED.MY FATHER WHO IS 90YRS. OLD FELT COMFORT TO HEAR THOSE MESSAGES, NOW, NOTHING BUT DISAPPOINTMENT AND DISGUSTED WITH VERIZON.GET THE RUN AROUND WHEN I CHANGED BACK TO POST PAY THE SAME DAY AND THEY STILL WANT TO CHARGE ME $110 FOR THEM MISLEADING ME!!! DON'T EVER GO WITH VERIZON!!! CUSTOMER SERVICE IS HORRIBLE AND ALL THEY WANT IS YOUR MONEY.THEY COULD CARE LESS IF YOU CHANGE PLANS, BUT WERE NOT PROPERLY INFORMED ABOUT ANY DELETIONS.ALL THE SUPERVISOR COULD SAY TO ME WAS, U CHANGED THE PLAN, U PAY THE PRICE! HOW DISGUSTING IS THAT. I'LL BET IT IF WAS HIS MOTHERS OR BEST FRIENDS MESSAGES HE WOULD FEEL VERY DIFFERENT. VERIZON IS THE WORST COMPANY TO GO WITH. CHOOSE ANYWHERE ELSE. AT&T, SPRINT, JUST NOT VERIZON BECAUSE THEY WON'T HELP U OUT EVEN THOUGH THEY ADMIT TO FAULTINESS ON THEIR BEHALF.ALL THEY WILL SAY IS, OH WELL, U CAN GO BACK TO POST PAY. NO APOLOGY, NO REFUND, NOTHING! HORRIBLE PEOPLE, STAY AWAY FROM THEM OR LITERALLY, PAY THE PRICE. YOU CAN'T BRING BACK A DEAD PERSON, SO IF U CHANGE CARRIERS OR PLANS, MAKE SURE U RECORD THOSE MESSAGES ON ANOTHER DEVICE!!! OH AND THEY DON'T DESERVE ANY STARS!

Michal

{ 08/24/2012 }

I purchased the Pay as you go Phone. It was sold to me at Walmart. The package and employee told me that I only pay for the days I use it and it would be $1/day. Actually to keep the phone active you have to pay $15/month. Scam. Sure it is cheap if you need a second phone but they falsely advertise the plan. I had $15.94 as my balance and because I didn't continue adding $15/month my phone service was canceled and they kept my balance. I strongly suggest you do not use this compnay for a prepaid plan.

Jay

{ 08/23/2012 }

Super Dependable call quality and coverage. The number of dropped calls in the last year can be counted on one hand.

50 dollars, unlimited talk, text and web....the only reason they get a 4 is, the phones are dumb and basic....

getting the unlimited talk text and web on a smartphone puts you at 80 a month, you might as well go get a nice smartphone and a 2 year contract at that price point

Enjoy

Gary Arnold

{ 08/10/2012 }

When compared to other prepay companies I feel Verizon is the worse equipment and service we have ever had. I am returning to Boost.

Roger

{ 07/12/2012 }

As a senior, I don't use a cell phone regularly and carry one for emergency only (AAA e.g)
On the family plan, I was paying $120/year plus taxes so I went to a local Verizon store and was sold a deal that I could any amount down as a prepay and at the end of a year, I could extend the plan for only a dollar added to the unused balance. I put down $50 and surprise, surprise, it expired in 3 months. Now I find that what the salesperson told me was incorrect and that I have to pay one of the four rates, all of which exceed my family plan cost. So, no use, no service, and no money.

carolyn

{ 07/02/2012 }

have no complaints about the $50 prepaid. the service is great.
warning: dont even think of considering it as a primary source for your web.
most of the apps are free trials...and verizon has blocked you from unauthorized downloads.
you will be limited on their "unlimited" plan.
other than that..well...let me say that when everyone around me is trying to stand where they can get a bar...and i have great service...i dont mind doing without the emails and games...

DAV

{ 06/26/2012 }

It's too bad all of you who are complaining of being "robbed". Everything you've claimed has been stated in the terms and conditions of their prepaid plans. PLEASE READ THEM BEFORE you activate your phones. It's fully explained. Good Luck

JOAN

{ 06/19/2012 }

I just switched from a contract to a pre paid plan. My phone that I had worked perfect. LG flip phone. great reception and the battery lasted all day. On the prepaid plan I got a Samsung Intensity II and it drops calls, I only get 1 bar in my house and the battery dies after 3-4 10 min calls.

Lynn

{ 06/14/2012 }

They should be investigated for overcharging people especially for a phone you don't use & don't have when you upgrade & try to keep your old number that's where they get you! BUNCH OF CROOKS!

Frank

{ 06/06/2012 }

I would give verizon a 0 star if i could. It started in 1995 when they were called Bell Atlantic. They robbed me of 500 bucks .Now i wouldn,t give them a penny. I always wished that they would shut down for good.Go with At&t or tmobile , way better plans. Even a mvno like airvoice wireless is way better. anyone but these crooks. Stay away from them.

randy

{ 06/04/2012 }

the 30 day activation required fee is the hidden exploitive tactic used by corporate verizon on the little guy. Verizon took my 20.90 because i didnt pay 15.00 exactly 30 days after my previous payment. I use only texting 10 dollars a month, now my 20.90 credit is gone and cannot be used for the monthly fee. My phone will be deactivated because i did not pay another 15.00 within 30 days (its only good for 30 days folks...theres the rub). Even if i have 29.00 dollars credit or balance it would be seized, taken or where ever verizon puts it (in their bank account i think!) The rep told me i could get it back (one time only) if i paid 100 dollars prepay for one year without deactivation. I only want to pay 10 dollars a month for text only.. Verizon would not allow that on their 10 dollar plan, you must pay 15.00 minimum each month and if you don't use the extra it can accumulate as long as you pay 15.00 each 30 days BUT you will never be able to use the overage for the 10 dollar monthly fee. Its criminal!

Guest1

{ 05/21/2012 }

Pay as you go is NOT pay as you go. It is more of a prepaid plan. You have to put a min. balance of $15 on you phone or they will deactivate it after 30. They don't tell you that. You just find out when they disconnect you line. I was told by a representative that I will be charge 1.99 a day for the day I use but he never mention that I have to put a balance on it. Verizon sucks!

Eden

{ 05/15/2012 }

I bought a prepaid phone back in December for only $60 and since then I only have to spend about $50 a month for unlimited talk, text, and web. I would have been happy just with unlimited texting maybe a couple hundred minutes, web isn't even necessary because I have a laptop and wifi at home. But it's great. I never drop calls. Rarely if ever lose signal. I haven't ever had to call customer service with a problem. My phone does what I want it to at a cheaper price than the contract phone I had with Sprint which was always dropping calls and not picking up a signal.

Andrew

{ 05/10/2012 }

Regular customer since 2005, who decided to go with prepaid. Starting making the reasonable $15 payments per month and added more when necessary. However the moment I overpay money or underuse my minutes, VZW suspends my balance until I make another payment of $15 or so. It doesn't matter that I had a balance of over $17 prior to the expiration date, I still have to pay a new $15 to have the $17 added back. It is extortion to hold someone's money and demand more, when you could continue their service with what is available! Complained to FCC already.

DRG

{ 05/02/2012 }

I had a prepaid verizon phone for several months. Using the $50 unlimited plan, i had absolutley no complaints. yes, the device i had was a basic flip phone, but it was cheap, and was running off Verizon towers. Never had a dropped call, never so much as had to call Customer Care. it simply WORKED. every month, on the due date, id drop a quick payment over the phone using my debit card, and kept right on trucking. execellent signal, quick at recieving texts, and even the mobile web, not even 3G, was plenty fast for what i needed. a cheap, easy to use device that WORKED. No compliants. i actualy prefer my Gusto over my current contract phone, and i was 1/5 the price.

anonymous

{ 04/29/2012 }

I would like to know why i could get mobile email for the 1st ten days I had my prepaid verizon phone, then when the ten days expired I tried to buy it for the $7 per month but it won't let me!! What is up with this?

Chris

{ 04/23/2012 }

I tried this out while maintaining my old service. The customer service has been great. I've always been able to get a rep on the phone in a few minutes and I've called many times because.

The handoff between towers is great. I drove from Crenshaw to Pasadena (29 miles) without a single dropped call. With my fancy Sprint android phone it dropped every time I left one tower's radius and entered another (slowly lost all bars then when call is dropped all bars return).

I no longer miss any calls at home while with Sprint I don't even know people called me. It's awesome.

It's not a perfect world and I know that Verizon doesn't have perfect coverage everywhere. Use what works for you. For me this is spectacular.

Tim

{ 04/17/2012 }

I attempted to sign up for the pre-pay plan for 2evenings. Crazy. Everyone on the chat line told me something different. Then I was finally informed that I could get a contract, but the prepay wasn't avaliable in my area. Don't really understand, but it seems like a bait and switch to me. There are many more negatives than positives on this review forum. So, no I don't want to go horizon. Too many gimmicks.

Trollolol

{ 04/06/2012 }

I got my prepaid phone today for 15 bucks its a nice basic flip phone and got the unlimited plan for 52 bucks a month 2 dollars is for taxes anyways i owed them tons of money there contract plans are complete rip off by the way they shut off my phone i picked this up 67 bucks later im back up and running with UNLIMITED everything thanks verizon !! aka chump wireless