Rheanys

{ 10/07/2011 }

I just started with US Cellular because of problems with Straighttalk. This service is so much better. Where I live I get great coverage though major carriers like at&t don't work. I also got a cool phone.
Wish the price was a little bit cheaper, but hey, it's cheaper then a lot of contract phones for what I am getting.

Rheanys

{ 10/03/2011 }

I just switched from Straightalk after having them for over a year. They were horriable and not worth the money--even though they were a little cheaper.
I went with U.S. Celluar becuase my sister has had them for over a year and loves them. Despite the fact that she has their most expensive prepaid plan ($70/mon) I get unlimited talk and text including pic and video messaging on a cool phone (smartphones are available on prepaid now) for $50! And I actually get more then two bars of service in my area. Mobile internet is available, but as a student I couldn't see paying $20 more a month for it. Plus it has easyedge, even though it's kind of expensive.
Lastly, this is a good plan. But you do pay to have service that actually works.

garry limont marshall

{ 08/18/2011 }

jus switched to us cellular&im a truck driver&service is excellent so far so good

Beth

{ 05/26/2011 }

We've had US Cellular (USCC) svc for about 6 years now, mainly because we live in IL and most of the other svcs are worse.

PROS:
The plans are fairly decent, esp the family plans. If you plan to get phones for your kids or more than 2 people, get a family plan with unlimited whatevers. I like that all incoming calls are free (EXCLUDING PREPAID ACCTS). We currently have an unlimited text/messaging acct due to having two kids in college. The service has been pretty reliable, although the messaging is sometimes very slow, and they do not guarantee that any will actually be delivered! I've had it take up to 12 hrs to be delivered, and other times, almost instant. Sort like their texting has mood swings, but I guess it depends on how many people are tapping the svc at the same time.
The call quality has been pretty clear, unless you are in a large building. The kids often lose connection and the call drops when they call from inside their college. Weird - it is maybe 15 minutes away from us.

CONS:
USCC charges $30 activation fee whether you have your own phone or buy one of theirs - very expensive. The customer service, while they speak English, often gives you the runaround. The local service office is not fun to deal with - they do whatever is the least amount of work for them. We were in there recently for tech support (per the advice of the tech operator from call-in USCC support). We had to wait for over an hour for the tech, because no one knew where he was or when he'd be back. What fun... not. Then they had to keep the phone overnight, because they couldn't finish checking it before they were closing. *eye roll*

The other HUGE beef I have with them is billing. I don't know what their prepay billing is like, because we have a contract. We moved to another city and was told we had to have a new account with new prefixes. Fair enough. Here's my problem - we got a bill from our old account, telling us we still owed for the last bill. A call to billing didn't work, so I had to send in a copy of our cancelled check. I never heard back, so I really forgot about it. Then 3 months ago, we went in to add another phone to our family plan. We were told we could not do it, because our old account was in collection status!! THREE YEARS later, they put us into collections without notifying us of anything. Now we can't add the phone we want (and there is still another activation fee, even if we add it to an existing plan and buy the phone from them). I've been writing to customer service, trying to find out what the mystery amount from the old account is - I suspect they never bothered to correct the "missing" payment for which I sent them the cancelled check. But you know what? They don't know. That's right - USCC doesn't know what the amount is from either. Will they clear it? Nope. Will they pull the account from the collections? Nope. Will they send me an account statement with billing details so I can verify against my payment records? Nope. They won't do a blooming thing for us. They said to try to talk to the collection agency. They HAD that information - just not any info on what the amount was for! Yeah, that'll work well - if I want that agency hounding us endlessly!

Another HUGE beef is that you cannot download ring tones or wallpaper from any other place. You know how you can get ringtones all over the internet for maybe 99 cents each? Not here. You HAVE to use their EasyEdge data plan. $10/month, and there was an activation fee the first time we used it. If you don't want the subscription, you can do an individual thing, but you are charged for your data time by the kilobyte. Last time we downloaded a ringtone, it cost us $12.50!! And if you upgrade to a new phone, they "can't" transfer that expensive ring tone to your new USCC phone. I really consider that part a HUGE ripoff.

In conclusion - we use them because there is no other real choice that works in our area. USCC has things locked up for themselves. We've tried Tracfone (wouldn't work), Cricket (wouldn't dial out unless it felt like it, you were roaming even if only ten minutes away, and the call quality was iffy). I'm looking for a decent inexpensive prepay for me to use now that my husband works in a different city. I can't add it to our family plan. Since we've been customers for over six years now, I am actually more than a little offended by this. There are no loyalty rewards, and they don't give a rip how long you've been with them. The customer service speaks English and is normally polite, but not overly helpful. Like I said, still trying to get an account matter we were not even notified about cleared up, three years later. They won't even run an account history for me. (You can see your last 2 yrs online now, but this problem is out of their online date range.)

So, live and learn, and if you live in IL, better get used to USCC if you want to actually hear the person who called you.

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{ 05/10/2011 }

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Doris

{ 04/08/2011 }

i also forgot something about the whole thing about the store closing like they did. I put my phone in an anonymous name, which is fine they said. then after we had the phone and started getting used to it....our local location decides to just shut down for 2 months, didnt have the courtesy to leave a note until the week before they opened back up to explain they werent in bc of an illness. so i needed to pay this phone bill, so i tried calling it in on my debit card , NO sorry,doesnt happen when its an anonymous name....we went with out a phone for almost 5 weeks until we could finally drive 2 1/2 hours round trip to pay it.....i tried getting the name switched over to my name....do we could pay it right away thru the phone.. was i wrong... i had to wait all that time .. as this was a business phone...my personal business....just thought i would add that in that they really made us lose even more money becuase they wouldnt let an ongoing customer pay there bill with my own card. thanks again US cellular...trac phones was better service thank you again...someone please write me back from your service my email address is right on here

Doris

{ 04/08/2011 }

were do i start with this? well first it is a waste of money. we live an hour away from nearest store(basically) we live on an island and the one here is never open and never answers the phone. they went a whole 2 months with no service. i went to pay my bill on my debit card and the girl messed up and accidently made it 60 dollars more and i had to wait 2 weeks to get my money back.. i know that dont soudn like alot of money but it is when u r layed off for season and have a child as a single mother. they wouldnt agree to help me that same day for the inconveince. i finally got them to add 20 dollars to my account finally after the 4th time i called. also qquite a few people i know that havve same plan hate it as well. I never ever get service at my home or my work. now u have to add even more money to your account to use my phone when we leave the island. you cant use your phone when it roams(which it does all the time basically) without adding even more money to use it roaming. when you are roaming you cant check your voicemail it wont allow you. also when you call someone while your roaming it shows up as a completely different number. i spend 70 a month for unlimited everything and internet. i love the plan but straighttalk is so much better, you dont have to worry about roaming were we are, or adding more and more money. I was broke down one time and couldnt use my phone bc i was roaming and it wont allow you to add money to your account because you CANT CALL ANYTHNG while roaming.. i am sorry that you guys have really done me wrong along with my friends. I would definetly keep this whole thing IF somethings would change. most everyone i know except me has switched over to straightalk. The only thing stopping me is the great phone i have that you cant get from walmart straighttalk phones. i never can understand anyone when i do call 611 for customer service bc none speak very well english.. thats nothing against them but its kind of inconveinent. ONE MORE THING US CELLULSR, this is by far my biggest concern.....everytime i call i cant just tell them i debit card numbers again they automatically have it still from previous but which is fine except they never ask me my last four digits or security code, they just assume its my card and im the card holder. please, us cellular please change so i dont have to go get another service elsewhere. I love your plan but come on now....also everyone that has a actual plan and not prepaid through you guys, has no no no trouble at all. its just us prepaid ones, in my situation i have no credit so thats hwy i am getting prepaid so i feel punished and spending wayy to much money. I really will be disappointed if someone doesnt email me back from the company. I am just glad i could get all this out to you because like i said i cant tell them over the phone becuase they dont care or dont listen or is out of the country and i cant understaND THEM.. thank you for your time, Doris(from an island off the east coast)

Arg

{ 03/17/2011 }

Summary: Roaming STINKS on USCC prepaid. My gripes in detail:
**1**If I am roaming, and I dial ANY number except 611 or 911, I get a recording asking me to enter the phone number. So if I dial somebody in my phone's directory, and I don't have the number memorized, I have to write down the number, dial, and then enter the number I wrote down.
**2** When I call somebody while roaming, their caller ID shows that I am calling from a 781 area code (Massachusetts). I have this problem in Minneapolis MN, Duluth MN, Atlanta GA, and Orlando FL. I called USCC about both #1 and #2 and they said that it was normal for prepaid.
Other gripes:
**3** No online account access or billing availability. You do it in store or on the phone only.
**4** No visibility to account usage statistics, except to call and check balance from the phone.
**5** You need a password to get ANY account info no matter how general, if you're calling on the phone. Don't remember your password? You have to go into a USCC store. Not near a USCC store? Get closer to one.
**6** You can't change things such as call forward-no answer and call forward-busy. They can do it, but you have to call them and hope to sweet talk somebody because it's not an officially supported feature.
Pro comments:
++I have no trouble with usage in SE Wisconsin and Southern MN in their service areas.
++$6 a month plus $0.15 per minute or $0.29 per minute roaming.
++Free incoming texts just like postpaid.

I was a USCC postpaid customer for over ten years with no complaints, so I expected a similar level of service in prepaid. Disappointed.

clarence

{ 11/18/2010 }

us celluer sucks talktraker from walmart 45 month you get everthing in cluded thats good deail

314PHILMI

{ 11/09/2010 }

DON'T DO IT!!!!!! THE PHONE I PURCHASED IS GREAT, BUT THE SERVICE IS HORRIBLE, I WAS NOT INFORMED OF EVERYTHING WHEN I PURCHASED THIS PHONE, BUT ASKED SEVERAL QUESTIONS REGARDING THE USE OF THE PHONE, AND WAS BASICALLY LIED TO. YOU CAN'T MAKE PAYMENTS ONLINE, THE ONLY WAY TO GET PHONE INSURACE IS TO PUT A CREDIT CARD ON FILE, THE COVERAGE AREA IS VERY LIMITED, THE CUSTOMER SERVICE REPS ARE HARD TO UNDERSTAND DUE TO THEIR ACCIENT, AND THE PLAN PRICES ARE NOT REALLY THAT CHEAP, WTIH BOOST I UNLIMITED CALLS, TEXT, WEB, AND EMAIL FOR 50 BUCKS, THATS 10$ CHEAPER THAN US CELLUAR, LIKE I SAID DON'T DO IT! NOT WORTH THE TROUBLE

DEDE

{ 09/08/2010 }

i love my us cellular prepaid phone i just wish there was a way to pay half now and the rest at the end of the week but other than that i get signal every where i never drop calls like i did with AT&T and T-mobile and im not being charged that much monthly i pay up to 72 dollars a month and i have unlimited everything except web i love us cellular i dont plan on changing again no time soon

quette

{ 07/23/2010 }

i love myprepaid account. i only have one problem u cannot pay online.

maybe

{ 06/11/2010 }

Its not that I dont dislike U.S Cellular, but it seems to nickel and dime you on everything with prepay, but people dont want contracts either thats doing that,for this 5.99 more for that 5.99 more, the prepays now offer excellent service with unlimited calls, text and web, for far less then us cells minimum contract plans and prepays, I liked us cell I was with them for almost 10 years, but they forced me out, with nickel and diming me on everything, that others give for free, I had to leave them.

Sharon

{ 04/18/2010 }

Im not keen on prepaid being expensive. If you are not on contract why pay lots for prepaid. $45 is still too much thats whats cool about Net10 its only $15 for 150 minutes and worthwhile at 5c texts and 10c per minute calls. It is a recession so its better to save.

Guest

{ 04/08/2010 }

US Cellular offers amazing service plan for pre-paid customers. They just launched 3 new price plans. For $49 you get unlimited calls. For $59 you get unlimited calls, texts, pictures and videos! For $69 you get unlimited, calls, text, pictures, videos and web! They also back up your contacts for FREE!! Their customer service far exceeds any other carrier I've ever had to deal with! They also have pay-as-you-go for $6 or $10. Pre-Paid has access to RINGTONES now, and SO much more!!!

aimee

{ 03/31/2010 }

id give no stars if it were an option-us cell regular service is okay-but forget the prepaid-my son got a prepaid w/them and they are awful! for starters-their 'customer serivce' is in fricking central america! and i dont mean Kansas either-these idiots can hardly speak english-much less understand you! then to top if off- you cannot pay your bill online at all and you cannot pay it over the phone with mr central america unless you allow them to keep your card number for ongoing auto payments-ummmm-NO! sorry-but as horrible as crickets customer service is-its got this garbage beat-im going to have to recommend cricket over this-ill make sure my son switches his account pronto-at least you can pay online with them and pay over the phone without a lifetime commitment to your credit card-US cellular--give it up..you suck!

tweet

{ 03/29/2010 }

I heard picture message is coming to prepaid soon but it need to hurry and come like the end of this month because this is killing me. Im ready to change my plan and start sending pictures today. i hate have to tell people that i dont have picture massages they be like you plan is wack so hurry Please

gia

{ 03/19/2010 }

i been with us cellular for five years an they service is great everytime i swich i always go back to them they will be getting internet on the march 25or 29 but it coming call if u think im lying but i love them like crazy

Paul

{ 03/17/2010 }

In my opinion, you can't beat US Cellular prepaid. I pay $65 a month for unlimited talk and text...don't have to worry about going over. You can't get a contract phone that even comes close to comparing to that! I do agree about the data (Pics, Ringtones, Apps, & Easy Edge)...but check this. Starting in May, US Cellular is going to run another special. They will finally have a data plan for the prepaid phones! Not sure how much it's going to be, but I would say somewhere around $70-$80 for unlimited talk, text and pics, which will freakin rock. They may even include a few megs on the easy edge, I'm not sure. As far as ringtones, bluetooth. Man I've got over 100 ringtones on my phone and I haven't downloaded one. You can also download programs from the internet that make ringtones out of the music on your computer's hard drive (you can select a certain part of the song that you want to extract and use as a ringtone). Then all you have to do is tether your phone to your computer with your USB cable, and put YOUR ringtones on your phone...for free.

Claudia

{ 03/14/2010 }

US CELLULAR ARE THEFTS!! AND THATS HOW THEY MAKE THEIR MONEY!!!! I had gotten a blackberry tour when they first came out, I had to exchange the phone 4 times and I lasted 1 week with a loaner phone. Then I got a cheap Lg phone that had insufficient memory, I went back wanting to exchange it for another model and they didnt let me so I canceled, I had only about 20 days with the service and they have a 30 day return policy. They kept my 145.00 dollars and didnt return not even a penny back! They were only supposed to charge me for the minutes I used and they ended up keeping all my money, they didnt even refund the money for the activation, and it clearly says in the reciept that they will return your money for the activation fee...They ARE THIEFS AND I WILL NEVER RECOMMEND THEM TO ANYBODY EVER AGAIN OR EVEN THINK ABOUT GOING BACK!!!!!!!

alexia

{ 03/02/2010 }

the service is okay if u like 2 talk n text alot. i just had problem with my voice-mail in the beginning but i dnt like the fact u dnt get web or cant send or receive pics. used it less then a month is ready 2 switch 2 straight talk for eva thing 4 only 45 a month there great they use same towers as Verizon so no problems

Quansheena

{ 02/25/2010 }

U.S CELLULAR HAVE GOOD SERVICE AND REASONABLE PRICES BUT PREPAID IS WHACKKKKKK BECAUSE ON PREPAID YOU CAN'T GET NOTHING REALLY I WOULD LOVE INTERNET SERVICE AND PICTURE TEXT!!!!!!!!!1THAT WOULD BE BETTER AND I THINK THEIR CUSTOMERS WOULD BE MORE SATISFIED....B/C WHEN YOU GO ON ONLINE FOR YOUR PICTURES STILL CAN NOT GET YOUR DAMN PICTURES...............U.S CELLULAR REALLY NEED TO UPGRADE...

JBN

{ 02/22/2010 }

There are new plans at USCellular on the prepaid menu. 65.00 = unlimited talk AND text. 55.00 = unlimited talk. There are always promotional phones, but they are pretty simple. This phone service (for prepay) is awesome but check your area before you sign up and see where their footprint extends. IE Maine, NH, VT = Awesome. CHicago area =Awesome. Carolinas, Va, and Oregen are great service areas as well. Actually they own the most towers in the state of Maine over ANY other carrier... but if you live in Florida or Boston, maybe not the right service for you.

I want my pic msgs

{ 01/04/2010 }

con: they sell u a camera phone, but you can not send pictures or recieve pictures unless you 1. use your bluetooth to send the image to someone next to you 2. if recieving a picture image you have to go online and you the password that you text will send you and you still cant retrieve the damn picture because that doesnt work,, prepaid headache..

unknown

{ 12/07/2009 }

you see cordell they cant just lower their prices so they have more customers because they would have the same amt of money coming in as they do now. the higher the price the less people but more money, the lower the price more people but the same amt of money. of course tho people are going to buy us cellular wether the price is high or not because it is probably the best way to go. and by the way its not really turning your back on the customers by trying to keep the business they have :-)

jesse

{ 10/13/2009 }

havent had a single problem or a single dropped call and thats all that matters to me. u.s. cellular is the best prepaid out there hands down

Bry

{ 10/10/2009 }

I had it 2 months, crappy signals, none out of town and cost too much. I switched to Net10 NO ROAMING charges, a straight 10 cent per min, $30 for 300 min card and good for 60 days and great prices on phones. You can get a Straight Talk Phone only at Walmart $30-$100 and pay $30 a month for 1000 minutes of talk, text, or 30mb of data but unused mins don't rollover and it uses Verizon and Altells Networks. Still a great deal if you talk or text alot.

kristina

{ 09/30/2009 }

Nothing BUT problems! I did a lot of research before buying a prepaid cell for our family - and although no prepaid plan got great reviews, US Cellular seemed better than most. What a mistake! For us, it was supposed to be an extra phone just for the kids to take to practices, etc. so I only needed minimal minutes and no text.
Before ordering, I verified the information I had found on the web with a "customer service" rep. I specifically asked if everything could be done online, and I was told it could. Turns out NOTHING can be done on line (except ordering the phone.) For everything else (and there were a LOT of problems in just the 3 months I used it), they told me I would have to go to a US Cellular store. The nearest one was in another state (about 1 hr, 40 min round trip - to take care of a phone we hardly ever used.)
First, I couldn't pay my bill w/o showing ID (at a customer service center), also the screen went out after 1.5 months and they wouldn't fix it w/o a $60 deposit (a fact they didn't tell me until I went to a US Cellular store), and less than half my calls actually went through.
There were even more problems, but that's the basics. Another frustrating thing is that I almost always got conflicting info from different people when I called. Most of them were very polite, and understood how terrible this was, but they could do nothing about it. When I finally got through to a manager, she was very rude and didn't even take the time to listen to me. Basically, I ended up paying well over $100 (for phone, activation fee, monthly bill) and probably only got 15-20 minutes of use from it. Plus a heap 'o frustation.

Brittany

{ 08/04/2009 }

YOU CAN NOW HAVE PAY AS YOU GO WITH US CELLULAR. VERY REASONABLY PRICED AND GOOD PHONES TO CHOOSE FROM! CHECK OUT YOUR LOCAL STORE!

Terry macafee

{ 07/07/2009 }

The prices of the phones even if insured are not much of a deal. They only go one sale now and then.

NCMTN

{ 06/17/2009 }

U.S. Cellular service is good, but be sure you pay on time for your monthly prepaid service. My renewal date for the month was the 29th. I couldn't pay until the 23rd of the following month, and was making calls. Then, on the 29th, my service stopped. After already paying 60 bucks, I was told that because I didn't wait until my service date of the 29th, they had "pro-rated" my payment, and I would have to pay another 48 bucks. I don't think so!

none

{ 05/28/2009 }

is very good wen u talk a alot but sumtimes dey do get over on you so its gud 2 pay attention 2 yo bills

syvella

{ 05/18/2009 }

i think prepaid phones are good to because there easy to use and u wont have to pay that much for the bill.

shay

{ 05/18/2009 }

i love my free incomin i can talk all dame day bout these lame azz bicth

me

{ 05/04/2009 }

I just want my ringtones and picture mess...............

aleisha

{ 04/29/2009 }

i love US cellulars pre paid monthly plans! and i always seem to have service in many places others dont! the only thing that sucks is US cellular doesnt have a alota phones!! they would be on the top if they had more phones to chose from!

sue

{ 04/19/2009 }

i like the phone service but do not like i can not download ringtones or get pics text!!!!!!!

Guest

{ 04/08/2009 }

This for people that don't have 100 bucks to spend on a phone each month,it dont allow you to go over and when someone calls you back you can talk forever with no fee,incoming calls are free.And if you do run out you can buy more minutes,like 240 for ten bucks.It does not allow you to roam when out of state or area

Pebbles

{ 02/24/2009 }

I regards to the statement that says that US Cellular does not offer per minute packages they actually do. One is $10/mo. and 10 cents per minute and the second is $6/mo. and 15 cents per minute.

aleisha

{ 02/24/2009 }

the monthly pre-paid deals are GREAT!!
u can get a plan w/out a contract deffinately a plus!
n for all yall that r complaning about not havin ringtones....thats what blue tooth is for!!!! just blue tooth ring tones from other phones to yours! thats what i do, its simple and free!

harry

{ 02/20/2009 }

it sucks

Chrystyna H.

{ 01/12/2009 }

Listen, I really like the service and all...but there are a hew changes that I would make. I would first allow the prepaid customers to have picture messaging and ringtones...because we pay more than contract customers for the amt. of minutes that we receive.. and i feel that since we are paing more for less, we should have the option to pay additional or have you guys add it to one of the plans so that we can get pic messaging.. you guys also need to provide better plans for the money we spend, because there are only 600 for like 60 bucks, and thats alot in comparison to what the contract holders get for like 40. I think it would be the wise thing to do considering that other companies will soon have plans developed that will be available all over the place, and that they will only be charging like 30 bucks a month for pretty much unlimited everything including text, with the option to add internet and pics for a low cost...and uless you guys do something about your current plans, youre going to lose a ton of customers.... just a suggestion...

Cordell

{ 01/07/2009 }

I think every plan should Have free nights and weekends, and we should have picture mail. I used to love U. S. Cellular but now u all have turned your back on your customers and don't really care what we think. Its all about money now, huh? Don't forget thats the same way companies think before they fail! You need to lower your prices. Go ahead do what the other companies are scared to do..... Be fair to your customers. If your fair you'll get a lot more customers, and you don't have to be a afraid of losing profit over fair prices. If something doesn't change, You'll lose an Incredibly Massive amount of loyal customers!

bill

{ 11/09/2008 }

Works great I think anyone that dislikes the features should have paid attension to what they paid for. I get free incomming calls and nights and weekends free... There are no roll over minutes but who cares... if u have roll over minutes u are paying for too many minutes or not using enough :)

sean

{ 11/03/2008 }

u.s.cellular prepaid is the best now they got the 65dollor ulimited min plan and you get free incoming texting, and i got a motorola phone so i can bluetooth ringtones to my phone so i dont need the internet, love the service, never droped a call yet

amanda

{ 10/20/2008 }

i just found out about he prepaid plan from us cellular. i will definitely be getting this plan. i left us cellular after 3 years for verizon because they offered a discount through my husbands work. big mistake! my bills have consistently been over 400 dollars! us cellular's customer service absolutely can't be beat.

SHaN

{ 10/15/2008 }

I like every thing about my phone, but what i don't like is not having any ringtones. we should be alould to ge ringtones just like every one elaes...

Mechelle

{ 10/13/2008 }

I like the fact that i can have a cell phone with my credit! and i see a lot of people are complaining about not being able to have a better phone. As long as you have a us cellular phone you can use it on ur talk tracker. I bought a razor and they hooked it right up for me with my talk tracker! I wish they offered an unlimited plan, cause the minutes just dont last long enough for me. The service area sucks where i live though. I live in southern Vermont and as soon as i hit the Mass. border (which is 45 minutes away) i loose service. So i cant go anywhere far with my phone, which totally sucks. But it has its benefits. I cant get a normal plan due to my credit, so this works for me. I have had my talk tracker for 4 or 5 years now (since they first came out). So all in all it has its benefits and worthlessness about it.

Bunny

{ 09/23/2008 }

I just picked up a prepay phone from my local U.S. Cellular, and my phone -does- have the option of getting ringtones with easyedge. I probably won't ever use them, but the LG UX145 now gives you the option, and is one of the cheaper models.

I am also on a pay per minute plan, that comes with a small monthly fee, and I was told my minutes will continue to the next month.

someone

{ 08/22/2008 }

Just cuz we have pre paid phones doesnt mean we shouldnt be allowed to get ringtones... the ringtines that come on the phone are stupid. sorry. but besides that i like the phone.