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TracFone Prepaid Cell Phone Plans
Editor Rating
Overview
TracFone is the leader in the prepaid cellular industry and is sold at over 60,000 retailers nationwide, as well as online.
Based in Miami, FL, TracFone prides itself on offering the largest selection of prepaid cell phones with easy and simple to understand plans.
Pros: Minutes carry over on plans, providing you recharge your phone every three months. Phones are simple to use and low in cost and the units are an easy to understand billing system. The phone tells you exactly how many minutes you have left so you have ample time to recharge.
Cons: Making International calls with TracFone requires you to purchase a prepaid international long distance calling card that permits 1-800 dialing access, such as the TracFone International Long Distance or by purchasing a special long distance plan. The phone selection features mostly older models.
Detailed Provider Information
Plans: Tracfone's refill cards come in a number of denominations. The 30 minute card is $9.99; the 60 minute card is $19.99; the 120 minute card is $29.99; the 200 minute card is $39.99; and the 450 minute card is $79.99. For $49.99, you can purchase a Double Minutes for Life card, which doubles the minutes on all future card purchases. This excludes the One Year plus Double Minutes card, which gives you 800 minutes (already doubled), plus double minutes for future card purchases, for $124.99. This card also comes with one year of service time. Finally, there is a 400 minute card which comes with one year of service, for $99.99.
Customer Service: Customer service is available via a toll-free number.
Credit Check: None
Contract: None
Payment Options: Items (phones, minute cards) can be purchased via local retailers for cash, check or credit/debit. Products purchased by phone or via a website can only be purchased using credit/debit.
Text and Picture Messaging: Text messaging rates vary depending on the phone. With certain phones you are charged .3 units to send text messages and you can receive text messages for free. With other phones, you are charged .5 units to both send and receive text messages.
Data Plans: Tracfone does not offer mobile web access at this time.
Downloadables: Ringtones available for $1.49 each, other features (such as games, wallpapers) vary by phone.
International Calling: International calling is blocked automatically with TracFone and the only way you can dial International locations is by purchasing a International long distance calling card that permits 1-800 dialing access. TracFone offers an TracFone International Long distance for this use, but non TracFone cards can be used providing they meet the above requirements. Regular airtime charges will also apply. Long distance calling plans are also available with TracFone if you make frequent international calls, but under the plan, you'll also be charged for domestic long distance calls that would normally be free under the regular TracFone service.
Roaming Charges: There are no roaming charges for customers using a GSM phone. Non GSM phone users are charged double per minute rates (double the units) for roaming calls.
Calling Features: Tracfone offers voicemail, caller ID, call waiting, and 3 way calling with its phone plans.
Activation Fee: None
Nationwide Long Distance: Long distance calls are charged the same as regular calls.
411 Calls: Yes, no extra fee - charged as regular calls.
Earliest Minute Expiration: Tracfone minutes expire based on which card you buy. The 30 minute card expires in 30 days. The 60, 120, 200, and 450 minute cards expire in 90 days. The 400 minute card expires in one year, as does the One Year plus Double Minutes card. When you buy a new card, the service time for that card is added to your remaining service time. So if you have 10 days until your current minutes expire and buy the 60 minute card (90 days), then all of your minute will be set to expire in 100 days.
911 Calls: Yes
Phones: Tracfone offers a limited number of handsets, most of which are under 50 dollars. Different phones are available in different areas, depending on which network is used. Many of the phones are offered in a package which includes a minutes bundle, or a double minutes card.
Some Available Cell Models:
Motorola W260g (shown)
Motorola W175
Samsung T101G
LG 600G
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TracFone
I started with Tracfone in thespring of 2000. Until then my need
5
TracFone
Tracfone is an excellent provider of prepaid cell phone service.
5
TracFone
Trust me. tracfone's customer service is is horrible. If you
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TUT
2010/02/07 |
Trust me. tracfone's customer service is is horrible. If you have any tech issues with your phone chances are that 20% of time it will be resolved. the ISSUES can range from tranfer number to a new phone or to just simply activating a phone. I have had so much trouble with them it's insane. You will be caliing there care service more then 3 times to try to fix something with them do buy a tracfone because it will only cause them for there crapper company to grow. stay far away as you can and save yourself from frustration
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TracFone
i just wish that Tracfones woulld come out with better models
1
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READ THIS!!!!!!!!!!!!!
2010/02/07 |
i just wish that Tracfones woulld come out with better models like net10 phones or Virgin mobile. because when i try to text it takes forever! And i wish that it would have a MP3 player because i like to listen to music.
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TracFone
two days to get a phone number and nowcant add time after purchasing
1
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bill
2010/02/04 |
two days to get a phone number and now cant add time after purchasing a 60 min card 3 days with customer service still no phone stay away
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TracFone
tracfone is horrible, if there is someone out there luck enough
1
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sarah allison
2010/02/03 |
tracfone is horrible, if there is someone out there luck enough to not already have 1 take my advice DON'T not only are they twice the price of other prepaid, their unreliable, their customer service is awful, even if you happen to be and indian and understand their language, they are no help, after having my phone for 2 weeks and spending a total of 6 hrs. on the phone they finally got it turned on and working right, i spent more money trying to get it turned on then i spent on the phone to begin with. they try to leave it on roaming so you can go through double the min. this cell phone company is running a SCAM... avoid this company
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TracFone
I’ve had a TracFone for over six years, as long as you never
3
TracFone
Every time I phone tracfone, I get a message that they are too
1
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BJ
2010/02/03 |
Every time I phone tracfone, I get a message that they are too busy to talk to me, and to call back. They never reply to email either! This company stinks.
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TracFone
Phone works good if it works. Three months in a row I had to
3
TracFone
I saw Tracfone on a tv informercial in the middle of the night
5
TracFone
The voice quality is good and the rates aren't too bad, but customer
1
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Hank
2010/02/01 |
The voice quality is good and the rates aren't too bad, but customer service is absolutely horrid even if you can understand who you're talking to! The last 3 times I've called a Tracfone rep., which is the last three times I've added minutes (which got fouled up by company and I did not receive the time I bought) I've spent up to 42 minutes per call waiting for someone to answer the phone and get the matter resolved. Even if you can wait that amount of time, the may not even get resolved! One rep says one thing and the next rep says something else. In the end, the company will win because they will hang up and you have to call back and wait another 30-40 minutes and try again. They win by attrition. Minutes will disappear and double minutes may work one time and not the next. The rep will have an excuse why it's not Tracfone's issue. I will switch company as soon as my minute expire. This is absolutely the worst customer service I have ever experienced!
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TracFone
I think that your customer service is terrible. I worked with
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Mark
2010/01/30 |
I think that your customer service is terrible. I worked with 3 techs to discover the same thing I new from the beginning ( I needed a new phone)problem was my phone would never ring when a call came ( it would vibrate but never ring). I asked customer service would I have service while they sent me a new phone, he stated "yes" that was not true. I waited a week for my new phone to come(smiling now)call to activate and here it is 3 days later and my phone still isn't on. Every time I call in for service I get due to a high volume of calls at this time call us later. Here I am with 2 phones ( one I am to send back in 30 days)and neither one works. Oh yea not to mention I lose minutes setting up my voice mail. They vale me as a customer. Supervisor wasn't much help either.
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TracFone
I think that your customer service is terrible. I worked with
3
TracFone
Bought a Tracfone from Walmart that had a double minute for life
1
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Robin
2010/01/29 |
Bought a Tracfone from Walmart that had a double minute for life promo and a 60 minute phone card. The phone worked for 5 days then quit. I called customer service and after 48 minutes of repeating my sim # and personal info was told a replacement phone would be sent that would allow me to keep the same #, transfer my minutes and include the dbl. minute feature. Received the new phone the next week and attempted to have it activated. I went through 3 customer service reps and was told my original phone had been inactivated so I could not keep the same # on the new one. Also was told the replacement phone did not come with the dbl. minute feature so I would not be able to have that. I had only used my original phone for 10 minutes, but was told they had no record of the minutes on my original phone since I had it inactivated(which I didn't) so I would need to buy another phone card for the replacement phone. I asked to speak to a supervisor but was told I did not need to. Was unable to get my phone inactivated. I emailed Tracfone about the problem with the replacement phone and was told they would be happy to assist me with activating my new phone but would have to call customer service in order to to it. I still do not have the replacement phone activated. I sent another email requesting info on where to send my original and replacement phones for a refund and have not yet received a response. I am considering contacting the BBB.
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TracFone
Have used tracfone for 4 years. Bought new phone and have many
1
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monadnock
2010/01/28 |
Have used tracfone for 4 years. Bought new phone and have many more than 25 calls trying to get it to work. All help comes from heavily accented poorly trained individuals. Call 800 876 5753 for "Corporate Help" same people only now in Florida. Been without service this time for three days. Rep keeps insisting it should work but does not. If they did not already have my money I would give up. DON'T USE TRACFONE!
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TracFone
Got a LG600g I can not get web browser to work.Over 3 weeks being
2
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chris
2010/01/27 |
Got a LG600g I can not get web browser to work.Over 3 weeks being on the phone with tec-support.They told me to keep on trying.Finally they sent me a replacment phone,it's a LG300 errrrr! Tracfone (after 1.5 hours on the phone)tell me the LG600 won't work in my location.???? What? Now I have to pay to ship it back,Made me lose 20 mins in air time,and all thay had to do is tell me the first time I called.They had no answer........
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TracFone
I just recently purchased tracfone yesterday and so I am still
2
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Brittany
2010/01/25 |
I just recently purchased tracfone yesterday and so I am still new to it. However, one of the services i do not like is not being able to send an international text message. I mainly got the phone to be able to send international text messages and now I cant. They should really let you know if you will be able to send international texts before you buy the phone and the service for it. If I had the money, then I would go get a different phone through a different service provider right now. Other than that, the phone and service works fine and I havent had any problems with it yet.
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TracFone
This is my first online review, ever -- but I thought I should
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Lin
2010/01/25 |
This is my first online review, ever -- but I thought I should warn against the frustrating and ineffective Tracfone customer service. It first takes 20 minutes minimum for the first English-challenged operator to take your basic information: name, address, phone #, etc. (there seems to be no basic data retrieval system); then you are put over to someone else who often goes through the same thing for another 20 minutes before addressing the problem. And trust me, there probably will be some sort of problem! An hour or more later, your problem may or may not have been resolved. Had terrific problems with porting my former # to Tracfone. Multiple lenghthy and extremely frustrating customer service calls. Still having other problems with monthly plan and I doubt they will be resolved without lots of time and hair-pulling on my end. Not worth the $ savings. Wish I had stayed where I was.
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TracFone
I was able to ditch my contract carrier and wanted a cheap and
4
TracFone
they sent the wrong sim card for my zip. spent 1 hr 12 min on
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frustrated2
2010/01/24 |
they sent the wrong sim card for my zip. spent 1 hr 12 min on customer service for them to tell me it could take up to 7 days to get a new one. maybe i just got a really dumb customer service rep - but really! over an hour to get my name and address?
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TracFone
After three weeks I am still unable to purchase airtime.
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Karen
2010/01/24 |
After three weeks I am still unable to purchase airtime.
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TracFone
I was told by the wal-mart sales person I would have Verizon
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Sam Curnutt
2010/01/23 |
I was told by the wal-mart sales person I would have Verizon service, but TracFone would not let me have it. I was put on ATT. which has poor service in this area . I learned this AFTER I bought TracFone This should be considered fraud, and I will ask the Texas Attourney General to look into it.
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TracFone
The incredibly inept customer service that Tracfone employees
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Leslie Hamilton
2010/01/22 |
The incredibly inept customer service that Tracfone employees gave completely negates any positive features of the physical product. Don't be fooled by the formula, 'feel good' phrases they rattle off in rote voices. In my experience, they can not complete even a simple task, much less provide satisfactory results to a problem, if it requires any thinking. All I needed to do was purchase additional minutes by phone using my credit card. The customer service rep gave me a sales pitch and sold me on $29.99 worth of time and special offers. I gave him my credit card details. However, even when the credit card company representative verified verbally and directly to Tracfone rep that the charges were approved, the Tracfone computer did not accept it and, therefore, would not sell me the minutes I needed. Over the course of two days (you have to wait 24 hours for the computer to process each request) I spoke to three Tracfone representatives (for a total of 45+ minutes)and one supervisor (for 10+ minutes. Not one, least of all the supervisor, was willing to even discuss ways to help resolve the situation. The best they could do was explain, in great detail, how the computer system worked and suggest I buy a prepay card at a store. Even after explaining that I had no way to get to a store and that, by this time, I was late to an international business teleconference, no one was able to even consider a way to help me. After more than an hour of frustrating conversation over the course of 2 days, they couldn't figure out a way to take my money much less provide the service they advertise. Who would want to rely on such a company??
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TracFone
We've used Tracfones for several years and have good luck. Customer
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Frustrated
2010/01/22 |
We've used Tracfones for several years and have good luck. Customer service was great. But, we just got a new Tracfone. We tried to transfer our old number from our Tracfone to the new one....not good. Both the old phone and the new one stopped working. For a month I called, and called, and called having to re-explain the promblem over and over. I spent 1 to 2 hours talking with the techs or supervisors each time I called and was often put on hold for "just two minutes" while they checked on something or got their supervisor or manager. I received 3 Sim cards that were suppose to fix the problem, but none of the Sim cards would work. Finally after a month they sent a new phone which was a different model. After calling twice to activate it, it won't connect to the web to download ringtones. Grrrrr....I'm done with Tracfones and all the hassles.
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TracFone
Let me give you some advice, having been a full -time Tracfone
4
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Desdinova
2010/01/22 |
Let me give you some advice, having been a full -time Tracfone customer for 2 1/2 years, and now using that phone as a backup. 1) Buy a phone with the double minutes already included. This benefit far outweighs the basic choice of phones. 2) If you are a light talker, buy the $19.99/60 minute card. With your double minutes you just cut your per minute cost from 34 cents/min to 17 cents per/m. I personally bought the $39.99/200 minute card, because the bonus 200 brought my per minute call charge to 10 cents. Look for bonus codes online or via e-mail if you give it to Tracfone. This saves more money, and the more you buy cards, the more often you seem to get the offer in e-mail. 3) Texting. Double minute cards technically don’t affect the cost. But, and this is a good thing, SMS texting through services like YAHOO and MSN (through email addys) work great. Many other pay as you go monthlys do not offer this. Text messages incoming and outgoing are relatively fast. 4) Motorola phones. Sure they are not the most modern, but by far the best ones to use. My first phone used the Verizon network, second used AT&T. No real difference on either. The occasional warble, but that’s why its cellular and not a land line. 5) Customer service. They worked great when I upgraded from my old phone to new phone. I kept the same number, and my minutes transferred over with an extra year bonus added on. The second time was to port my number. Don't waste your time. It’s not going to happen without a major struggle. 6) Web access. Limited, highly limited. Just count it as a cheap bonus that you access whatever you can through their internal service, but don’t burn up minutes doing it. Same with downloads of ringtones or wallpaper. 7) International Calls. Worked good, though the quality to Canada was iffy at times. Went through their 800 number to then call the number. I recently moved over to Cricket. I wanted the unlimited calling (including Canada), unlimited texting and web. My only regrets are the lack of SMS participation and the portability issue. I did keep the Tracfone though as a backup and for travel (cheaper than roaming charges if I buy a 60 minute card before the trip). Its good through 2013. BUT NOTE: You have to make a call for at least one minute every month or two months to keep your number active. Don’t forget this. It’s a pain to reactivate. Final review. Four Stars. Great for anyone who uses less than 800 minutes a month. The rollover factor is excellent as well, just buy a card every three months. Don’t overfill unless you have to in case you lose it, and don’t link your info to it online unless you need to. Best of all, cash at the store and you are set for minutes. No re-occurring charges or mistakes on billing. If they ever get a real Qwerty phone… I might come back to them full time.
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TracFone
My wife did not get her time, 1. I called they cannot understand
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alex
2010/01/21 |
My wife did not get her time, 1. I called they cannot understand English 2. They state that she rec. it but I cannot see it nor is there a way to verify it on the phone. 3. I was told that the verification messages can up to a couple of months (yes months) behind. 4. I asked what was on the phone before the update they stated they don't have that information. 5. It is imposible that they do not have the information, if the Gvt. can find out who I called and when why can't they tell me how many min. were on the phone. I work for a major corp we do billions of transactions I suspect we record more transactions then tracfone has phone calls placed. I can find out when how much and who performed the transaction at the time any time I want why can't they do some even more simple as accounting.
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TracFone
My daughter has had a tracfone for 5 months. At first it seemed
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DancingLizzy
2010/01/20 |
My daughter has had a tracfone for 5 months. At first it seemed more or less fine. We got the minutes put on automatically each month. However, lately they have been charging my cc and she is not getting the minutes. Last month they were able to resolve it, but this month my husband was on the phone with them for over 2 hours with no resolution. We were also not able to set up voice mail. None of the codes and numbers they gave us ever worked. We will be going with a different company and I will be disputing the cc charge for this month. Terrible customer service! Also, there seem to be a lot of dead zones with this phone. It doesn't seem to work anywhere near her school--how lame is that?!
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TracFone
If there were a zero rating I would use it. This is the worst
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JoAnn
2010/01/20 |
If there were a zero rating I would use it. This is the worst servie you could possibly get. Before purchasing I called to be sure my number can be ported over they assured me it could. 1 1/2 months later still dealing woth these idiots waiting on SIM cards that are still incorrect now thy say my number is no longer availble go figure. Pure idiots.
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TracFone
I stay in the US for about 6 weeks in the winter, i just wanted
3
TracFone
I activated my phone 90 days ago. I use it for calling home (so
4
TracFone
I have used Tracfone for over 2 years now and have been pleased
3
TracFone
If I could give a 0 for the rating of this phone then I would.
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larena tanner
2010/01/16 |
If I could give a 0 for the rating of this phone then I would. This was the worst experience I have ever had trying to activate a cell phone. Once I activated the phone, I could not call out or recieve any calls. I got a Message that this was the American Roaming Service and if I needed to make a collect call. I went through 5 calls to Tracphone operaters trying to activate my phone, with calls lasting 45 to 90 minutes, with a ticket number and a assurance that I would be called on my land phone or emailed. Niether was done so I took my phone back to WalMart seven days later, Walmart tried to activate, treated same way! Walmart manager ageed this was ridiculous(they were on the phone for an hour)They refunded my money. If you buy a minutes card and put on the phone you lose those with no refund, even though you never got to use the phone. Your company to my knowledge is a sham and I will make sure to advise anyone to this fact. You have operators that are very kind but have no way to help, no technical department to solve problems or maybe it was just me and my Walmart store you couldn't help.
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TracFone
dont waste your money! customer service is a joke! NO REFUNDS!
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ken
2010/01/16 |
dont waste your money! customer service is a joke! NO REFUNDS! NO REFUNDS EVEN WITH A RECEIPT! BETTER BUSINESS BURUE SHOULD DO SOMETHING BOUT THEM! OH AND THE 1 STAR RATIN ISNT EVEN WORTH THAT
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TracFone
I would have given them "0" stars, but that wasn't
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b
2010/01/14 |
I would have given them "0" stars, but that wasn't an option. I was a previous Tracfone user... had service from 2004-2006 for myself and my husband but we had grown out of the plan. However, I had retained my phones and now wanted to activate one for my daughter to use while at school.... In two days time I spoke to 10 different people, all who gave me different directives and promises. SlumDog - I've not seen it, but I think I know what the previous post meant. The difficulty in communication alone made me feel as though perhaps this wasn't the Co. I wanted to so business with, but, I had the phone so I persevered. Until an hour ago (10:00pm est) when I was told for the 10th time that I needed to wait again 24-48hrs b/c they could not 'find' me an operable telephone number!? That was it - I had had enough. I demanded a refund and after ANOTHER hour - I got it. Now, I am going to take my business to www.iwirelesshome.com - check it out. They have a great deal. I will have to buy a new phone - but heh, it will be a cool flip phone like my daughter wanted anyway. AND the customer service people are based in the USA!! Go USA.
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TracFone
Tracfone is pretty good. However, I wish they had up-to-date
4
TracFone
I bought a new LG 600 tracfone and switched my minutes and phone
3
TracFone
I was happy with my phone until it was time for me to purchase
3
TracFone
I lost my tracphone and after spending about four hours with
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Frank
2010/01/10 |
I lost my tracphone and after spending about four hours with their customer service on the phone over a few days, I just gave up on getting a new one activated. The last time I tried, the lady kept putting me on hold "for just another 2 minutes" and finally she just stopped coming back on the line so after about 15 minutes I hung up. They just do not care.
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TracFone
This company is AWFUL. If nothing goes wrong, it provides a
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burned by Tracfone
2010/01/08 |
This company is AWFUL. If nothing goes wrong, it provides a good deal. But if there IS ever a problem, its employees will stonewall, delay, pretend that nothing can be done, make empty promises to call back or take other actions, and generally never seriously address what is wrong. Every time you contact the company you must start over again from the beginning trying to explain an issue, regardless of whether you have e-mail records, case numbers, agents names, or anything else. We lost a Tracfone with a huge number of prepaid minutes on it (silly us). We immediately informed Tracfone and bought a replacement, transferring the minutes to the new phone. So far, so good. But a few months later, someone must have found the old phone and Tracfone apparently let that person shut down our new phone (thereby causing us huge immediate problems) and transfer the minutes back to the old phone! The person was apparently even allowed to breach our online account as their personal information ended up mixed with our information! It took literally multiple hours per day over much more than a month, multiple provisions of proof that we are the rightful owners of the account and had purchased both the phones and minutes, to get the new phone reactivated and the minutes returned to our use. Whenever we provided what we had been told was the last additional necessary information, the company failed to acknowledge receipt. We were forced to yet again run the gauntlet of the company's awful call center, only to be given a newly invented requirement before anything could be done. These were increasingly ridiculous. At one point we were told to send a scan of the back of the OLD PHONE to the company that was not in our possession!!! In the end, Tracfone acted as if restoring the minutes and replacing lost service days was generous compensation for our upset and huge investment of time and effort getting the situation resolved. This whole experience was so awful that we filed a complaint with the FTC. I've since seen similar stories on the Web other places. We are now just trying to use up the minutes so we can get away from this terrible company. My advice: STAY AWAY FROM TRACFONE.
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TracFone
I have been unable to activate three different Tracfone's online.
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Eric
2010/01/08 |
I have been unable to activate three different Tracfone's online. I returned all the phones because I could never get through to customer service!
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TracFone
I would actually go with 4 1/2 only because the net browsing
5
TracFone
Purchased a month several months ago. Activated online and waited,
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Regina
2010/01/07 |
Purchased a month several months ago. Activated online and waited, after several hours, no service. Decided to give them 24hrs, no service. Called customer service, they didn't know what the error code meant. (I don't expect them to remember every code, but don't they have a list to look it up on.)After speaking for a while with the rep, trying to explain to them that I know what the problem is, they did not give me a local number, the rep told me that it is because the phone is defective and she would send me a new one. Then gave me a case number. I waited three days, went online to check shipping time, put in the case number, nothing came up. Called customer service again. Rep told me that I did not have a case number, and they had no record of the call. Had to explain the problem over again to him. He then tells me that he is going to send me a new phone. Gives me a case number (which does look completely different in structure to the first "case number" I recieved)and so I wait a few days again. Log in to the website to track my shipment, the case number works, but it says that the issue is that phone needs to be reprogrammed. I would have been fine if this was true, but phone still doesn't work, and just get the runaround from customer service. I think they could have saved themselves and me a lot of agravation if they had just deactivated my phone, sent me a code for my minutes, and reactivated the phone with a local number. Then it would have worked....probably. And i am not even going to try and figure out how I was recieving blank text messages which were taking minutes off my time even when I did not open them. Weird thing is, I know for a fact that other people have gotten great service from them. In my own household, no less!
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TracFone
Surprised to find out after purchasing a "lemon" that
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barbara
2010/01/05 |
Surprised to find out after purchasing a "lemon" that my days were reduced from 137 to 60 when I returned the phone. Had purchased the phone to make airport connections. Didn't happen. Noone could hear what I was saying. Disappointed about return. They advertise --no contracts, no bills, no surprises. --Not so on the surprises.
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TracFone
I've been a customer since 2001. I gave up my expensive phone
5
TracFone
Service has been good to me, my wife, etc. They use two different
3
TracFone
I got a Motorola C261 in Jan 2007. I paid 99.00 for the 1 year
5
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Debbie
2010/01/03 |
I got a Motorola C261 in Jan 2007. I paid 99.00 for the 1 year plan. In Jan 2008 I got the 1 year plan again, but this time with the bonus double min. for life. I just this week- Jan 2010- upgraded to the new LG410G- All my min. rolled over, I got to keep my old number, and did everything online with no problems. The phone coverage is better than my husband's AT&T Samsung Solstice. I've gotten great coverage in Ms, La, Al, Tx, Fl,Tn, Nv, Ny, and Ca. It costs me 8.00 a month, opposed to my husband's 59.00 a month bill. This is a great deal if you want basic phone service.
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TracFone
Unreal...Just purchased this Tracfone and I decided to get the
1
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Tom G.
2010/01/03 |
Unreal...Just purchased this Tracfone and I decided to get the 1yr 800 minute card along with 200 bonus minutes (1000) after charging my phone for the first time and never making even one call, I go to check how many minutes I have (should be 1000) and according to this I only have 672 minutes remaining??? How could this be? I called customer service and they are insisting I must of forgotton all the calls I have made...WHAT????? Where did 328 minutes go to?? After telling them that I just purchased the time and it was less that 328 minutes ago (roughly 5.5 hours) They said I was wrong ???? HELLO McFly...What kind of crack are you doing??? This company is for the birds.......
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TracFone
After activating my Traccfone, I was still unable to make/receive
1
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Bob
2010/01/02 |
After activating my Traccfone, I was still unable to make/receive calls 5 days later. I spent at least an hour on my home phone and submitting email requests for assistance. Their tech support is abysmal. I finally took it back to the store for a refund but am still trying to get a refund for the $29.99 airtime card I bought with the phone. BEWARE! These people will take your money and run.
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TracFone
Looking to cut costs. My Boss has TracFone and likes his, so
3
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Melody
2010/01/01 |
Looking to cut costs. My Boss has TracFone and likes his, so thought I would try it. Got my Samsung T101G at Family Dollar for $10.00. It was a kit with a case, car charger, wall charger and double minutes for life, with 20 bonus minutes upon activation. 3 text messages for 1 minute of air time. I was able to activate on line, no problem. It gave me a local number. So far, so good. After reading many of these negative reviews though I am glad I haven't severed my ties with Verizon. My husband and I have a family plan with them and he needs his phone for his business. Will see how it goes with TracFone. Since I bought a 30 minute card online for $9.99 I am only out $20 bucks if this proves to have been a mistake. I have until 3-30-2010 for the minutes to expire.
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TracFone
Tracphone is a good deal for someone who uses a cell phone only
2
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Kat Hildebrand
2010/01/01 |
Tracphone is a good deal for someone who uses a cell phone only occasionally. Just hope you never need customer service. I have spent more than one hour of my minutes trying to reach them; their website is no help at all. Fine as long as you don't need anything from them.
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