I started with Tracfone in thespring of 2000. Until then my need for a cell phone was nill. I developed a need for my ailing mother to be able to reach me. When I began my search Tracfone was the only option that did not require peering into my finacial staus of nailing me down to a contract just for the privilge of staying in touch. Iam still with them. I have moved into my th phone. I have great coverag, great service and instead of a monthly bill that would stun a horse ...just to talk... I top it off whenevr I need to. I have had the same number since the beginning and I have turned a few of my friends on to it. They all swear by it. If you don't have the need to be seen with the latest and greatest gadget, then this is perfect.If you are not slavish addicted to constantly walking and talking then this is the perfect venue. Even though the models maybe be last seasons models,they all have the very latest technology. Camera, text capable, blu-tooth, internet after all it is just phone. I admit that it can be challenging to deal with customer service, I have dealt with companies whose customer service people spoke as I do their follow through and responses were dumbfounding. AHEM Comcast!However I find that a little patience and compassion with a little less attitude has benefitted me with extra minutes. After all no matter which customer service you contact,it is the only help you are going to get. Tracfone figured it out and they are the undisputed king of prepaid.

Tracfone is an excellent provider of prepaid cell phone service. I never had any issues with the type of cell phone that I have (which was given to me by a friend of mine). If I had any questions, I would get in touch with customer service by email, and they would answer my questions by the next day. I don't know why people are complaining about Tracfone's customer service. For those of you who don't feel comfortable communicating with them by phone, then it may be easier by email. I respect Tracfone, and they have millions of customers across the nation. For those of us who are loyal Tracfone customers, we're glad to not have any:
monthly bills
activation fees
cancellation fees
or hidden schemes.

Trust me. tracfone's customer service is is horrible. If you have any tech issues with your phone chances are that 20% of time it will be resolved. the ISSUES can range from tranfer number to a new phone or to just simply activating a phone. I have had so much trouble with them it's insane. You will be caliing there care service more then 3 times to try to fix something with them

do buy a tracfone because it will only cause them for there crapper company to grow.

stay far away as you can and save yourself from frustration

i just wish that Tracfones woulld come out with better models like net10 phones or Virgin mobile. because when i try to text it takes forever! And i wish that it would have a MP3 player because i like to listen to music.

two days to get a phone number and now
cant add time after purchasing a 60 min card 3 days with customer service still
no phone stay away

tracfone is horrible, if there is someone out there luck enough to not already have 1 take my advice DON'T
not only are they twice the price of other prepaid, their unreliable, their customer service is awful, even if you happen to be and indian and understand their language, they are no help, after having my phone for 2 weeks and spending a total of 6 hrs. on the phone they finally got it turned on and working right, i spent more money trying to get it turned on then i spent on the phone to begin with. they try to leave it on roaming so you can go through double the min. this cell phone company is running a SCAM... avoid this company

I’ve had a TracFone for over six years, as long as you never have to deal customer service in a major way it’s a great service. As soon as you have to deal with customer service with a serious problem it’s a nightmare, but I can go years with out a problem, and spend less than $100 a year on service that why I stay. I notice they are trying to get more things done on their web site this gives me hope.
If you are a phone fiend, and have some need to change phones every year or less go somewhere else, if you are looking for cell phone service and view a cell phone as another means of communication and hold on to phones for years give TracFone a try.

Every time I phone tracfone, I get a message that they are too busy to talk to me, and to call back.

They never reply to email either! This company stinks.

Phone works good if it works. Three months in a row I had to spend 45 minutes on the phone to try and get my minutes that I paid for. Customer Service is horrible. I asked to be compensated for my time and they said they could only give me 10 minutes. I never got the 10 minutes the first month. They did give them to me the 2nd month. Seems there are many problems that need to be worked out.

I saw Tracfone on a tv informercial in the middle of the night a few months ago and the thing that really made me interested in it, besides the double minutes for life, is that I could port/transfer my home phone number, which was Vonage, to my Tracfone. That made me happy because I was getting a cheaper phone and was able to keep my home phone number, so I never had to update bills with a new home phone. My tracfone is like a gophone I had, but I get a much better rate so I'm going to let go of the gophone as well. Now I've also got a Magic Jack which is only $19.95 annually, so I have 2 phones now and am very happy with them.

The voice quality is good and the rates aren't too bad, but customer service is absolutely horrid even if you can understand who you're talking to! The last 3 times I've called a Tracfone rep., which is the last three times I've added minutes (which got fouled up by company and I did not receive the time I bought) I've spent up to 42 minutes per call waiting for someone to answer the phone and get the matter resolved. Even if you can wait that amount of time, the may not even get resolved! One rep says one thing and the next rep says something else. In the end, the company will win because they will hang up and you have to call back and wait another 30-40 minutes and try again. They win by attrition. Minutes will disappear and double minutes may work one time and not the next. The rep will have an excuse why it's not Tracfone's issue. I will switch company as soon as my minute expire. This is absolutely the worst customer service I have ever experienced!

I think that your customer service is terrible. I worked with 3 techs to discover the same thing I new from the beginning ( I needed a new phone)problem was my phone would never ring when a call came ( it would vibrate but never ring). I asked customer service would I have service while they sent me a new phone, he stated "yes" that was not true. I waited a week for my new phone to come(smiling now)call to activate and here it is 3 days later and my phone still isn't on. Every time I call in for service I get due to a high volume of calls at this time call us later. Here I am with 2 phones ( one I am to send back in 30 days)and neither one works. Oh yea not to mention I lose minutes setting up my voice mail. They vale me as a customer. Supervisor wasn't much help either.

I think that your customer service is terrible. I worked with 3 techs to discover the same thing I new from the beginning ( I needed a new phone)problem was my phone would never ring when a call came ( it would vibrate but never ring). I asked customer service would I have service while they sent me a new phone, he stated "yes" that was not true. I waited a week for my new phone to come(smiling now)call to activate and here it is 3 days later and my phone still isn't on. Every time I call in for service I get due to a high volume of calls at this time call us later. Here I am with 2 phones ( one I am to send back in 30 days)and neither one works. Oh yea not to mention I lose minutes setting up my voice mail. They vale me as a customer. Supervisor wasn't much help either.

Bought a Tracfone from Walmart that had a double minute for life promo and a 60 minute phone card. The phone worked for 5 days then quit. I called customer service and after 48 minutes of repeating my sim # and personal info was told a replacement phone would be sent that would allow me to keep the same #, transfer my minutes and include the dbl. minute feature. Received the new phone the next week and attempted to have it activated. I went through 3 customer service reps and was told my original phone had been inactivated so I could not keep the same # on the new one. Also was told the replacement phone did not come with the dbl. minute feature so I would not be able to have that. I had only used my original phone for 10 minutes, but was told they had no record of the minutes on my original phone since I had it inactivated(which I didn't) so I would need to buy another phone card for the replacement phone. I asked to speak to a supervisor but was told I did not need to. Was unable to get my phone inactivated. I emailed Tracfone about the problem with the replacement phone and was told they would be happy to assist me with activating my new phone but would have to call customer service in order to to it. I still do not have the replacement phone activated. I sent another email requesting info on where to send my original and replacement phones for a refund and have not yet received a response. I am considering contacting the BBB.

Have used tracfone for 4 years. Bought new phone and have many more than 25 calls trying to get it to work. All help comes from heavily accented poorly trained individuals. Call 800 876 5753 for "Corporate Help" same people only now in Florida. Been without service this time for three days. Rep keeps insisting it should work but does not. If they did not already have my money I would give up.

DON'T USE TRACFONE!

Got a LG600g I can not get web browser to work.Over 3 weeks being on the phone with tec-support.They told me to keep on trying.Finally they sent me a replacment phone,it's a LG300 errrrr!
Tracfone (after 1.5 hours on the phone)tell me the LG600 won't work in my location.???? What? Now I have to pay to ship it back,Made me lose 20 mins in air time,and all thay had to do is tell me the first time I called.They had no answer........

I just recently purchased tracfone yesterday and so I am still new to it. However, one of the services i do not like is not being able to send an international text message. I mainly got the phone to be able to send international text messages and now I cant. They should really let you know if you will be able to send international texts before you buy the phone and the service for it. If I had the money, then I would go get a different phone through a different service provider right now. Other than that, the phone and service works fine and I havent had any problems with it yet.

This is my first online review, ever -- but I thought I should warn against the frustrating and ineffective Tracfone customer service. It first takes 20 minutes minimum for the first English-challenged operator to take your basic information: name, address, phone #, etc. (there seems to be no basic data retrieval system); then you are put over to someone else who often goes through the same thing for another 20 minutes before addressing the problem. And trust me, there probably will be some sort of problem! An hour or more later, your problem may or may not have been resolved. Had terrific problems with porting my former # to Tracfone. Multiple lenghthy and extremely frustrating customer service calls. Still having other problems with monthly plan and I doubt they will be resolved without lots of time and hair-pulling on my end. Not worth the $ savings. Wish I had stayed where I was.

I was able to ditch my contract carrier and wanted a cheap and easy phone. I live in Chicago so I knew I would have luck with service. I bought a Motorola TF at Walmart with double minutes for life. I decided to not port my old number since I read horror stories. I went online, activated and signed up for a value plan all within minutes. I have a local number and all of my minutes (doubled) showed up instantly. I was surprised how easy it was and almost regretted not porting. However, with my long commute I could not afford to be without a phone. So far I am sold - everything works great!

they sent the wrong sim card for my zip. spent 1 hr 12 min on customer service for them to tell me it could take up to 7 days to get a new one. maybe i just got a really dumb customer service rep - but really! over an hour to get my name and address?

After three weeks I am still unable to purchase airtime.

I was told by the wal-mart sales person I would have Verizon service, but TracFone would not let me have it. I was put on ATT. which has poor service in this area . I learned this AFTER I bought TracFone This should be considered fraud, and I will ask the Texas Attourney General to look into it.

The incredibly inept customer service that Tracfone employees gave completely negates any positive features of the physical product. Don't be fooled by the formula, 'feel good' phrases they rattle off in rote voices. In my experience, they can not complete even a simple task, much less provide satisfactory results to a problem, if it requires any thinking. All I needed to do was purchase additional minutes by phone using my credit card. The customer service rep gave me a sales pitch and sold me on $29.99 worth of time and special offers. I gave him my credit card details. However, even when the credit card company representative verified verbally and directly to Tracfone rep that the charges were approved, the Tracfone computer did not accept it and, therefore, would not sell me the minutes I needed. Over the course of two days (you have to wait 24 hours for the computer to process each request) I spoke to three Tracfone representatives (for a total of 45+ minutes)and one supervisor (for 10+ minutes. Not one, least of all the supervisor, was willing to even discuss ways to help resolve the situation. The best they could do was explain, in great detail, how the computer system worked and suggest I buy a prepay card at a store. Even after explaining that I had no way to get to a store and that, by this time, I was late to an international business teleconference, no one was able to even consider a way to help me. After more than an hour of frustrating conversation over the course of 2 days, they couldn't figure out a way to take my money much less provide the service they advertise. Who would want to rely on such a company??

We've used Tracfones for several years and have good luck. Customer service was great. But, we just got a new Tracfone. We tried to transfer our old number from our Tracfone to the new one....not good. Both the old phone and the new one stopped working. For a month I called, and called, and called having to re-explain the promblem over and over. I spent 1 to 2 hours talking with the techs or supervisors each time I called and was often put on hold for "just two minutes" while they checked on something or got their supervisor or manager. I received 3 Sim cards that were suppose to fix the problem, but none of the Sim cards would work. Finally after a month they sent a new phone which was a different model. After calling twice to activate it, it won't connect to the web to download ringtones. Grrrrr....I'm done with Tracfones and all the hassles.

Let me give you some advice, having been a full -time Tracfone customer for 2 1/2 years, and now using that phone as a backup.

1) Buy a phone with the double minutes already included. This benefit far outweighs the basic choice of phones.
2) If you are a light talker, buy the $19.99/60 minute card. With your double minutes you just cut your per minute cost from 34 cents/min to 17 cents per/m. I personally bought the $39.99/200 minute card, because the bonus 200 brought my per minute call charge to 10 cents. Look for bonus codes online or via e-mail if you give it to Tracfone. This saves more money, and the more you buy cards, the more often you seem to get the offer in e-mail.
3) Texting. Double minute cards technically don’t affect the cost. But, and this is a good thing, SMS texting through services like YAHOO and MSN (through email addys) work great. Many other pay as you go monthlys do not offer this. Text messages incoming and outgoing are relatively fast.
4) Motorola phones. Sure they are not the most modern, but by far the best ones to use. My first phone used the Verizon network, second used AT&T. No real difference on either. The occasional warble, but that’s why its cellular and not a land line.
5) Customer service. They worked great when I upgraded from my old phone to new phone. I kept the same number, and my minutes transferred over with an extra year bonus added on. The second time was to port my number. Don't waste your time. It’s not going to happen without a major struggle.
6) Web access. Limited, highly limited. Just count it as a cheap bonus that you access whatever you can through their internal service, but don’t burn up minutes doing it. Same with downloads of ringtones or wallpaper.
7) International Calls. Worked good, though the quality to Canada was iffy at times. Went through their 800 number to then call the number.

I recently moved over to Cricket. I wanted the unlimited calling (including Canada), unlimited texting and web. My only regrets are the lack of SMS participation and the portability issue. I did keep the Tracfone though as a backup and for travel (cheaper than roaming charges if I buy a 60 minute card before the trip). Its good through 2013. BUT NOTE: You have to make a call for at least one minute every month or two months to keep your number active. Don’t forget this. It’s a pain to reactivate.

Final review. Four Stars.
Great for anyone who uses less than 800 minutes a month. The rollover factor is excellent as well, just buy a card every three months. Don’t overfill unless you have to in case you lose it, and don’t link your info to it online unless you need to. Best of all, cash at the store and you are set for minutes. No re-occurring charges or mistakes on billing. If they ever get a real Qwerty phone… I might come back to them full time.

My wife did not get her time,
1. I called they cannot understand English
2. They state that she rec. it but I cannot see it nor is there a way to verify it on the phone.
3. I was told that the verification messages can up to a couple of months (yes months) behind.
4. I asked what was on the phone before the update they stated they don't have that information.
5. It is imposible that they do not have the information, if the Gvt. can find out who I called and when why can't they tell me how many min. were on the phone.

I work for a major corp we do billions of transactions I suspect we record more transactions then tracfone has phone calls placed. I can find out when how much and who performed the transaction at the time any time I want why can't they do some even more simple as accounting.

My daughter has had a tracfone for 5 months. At first it seemed more or less fine. We got the minutes put on automatically each month. However, lately they have been charging my cc and she is not getting the minutes. Last month they were able to resolve it, but this month my husband was on the phone with them for over 2 hours with no resolution. We were also not able to set up voice mail. None of the codes and numbers they gave us ever worked. We will be going with a different company and I will be disputing the cc charge for this month. Terrible customer service!
Also, there seem to be a lot of dead zones with this phone. It doesn't seem to work anywhere near her school--how lame is that?!

If there were a zero rating I would use it. This is the worst servie you could possibly get. Before purchasing I called to be sure my number can be ported over they assured me it could. 1 1/2 months later still dealing woth these idiots waiting on SIM cards that are still incorrect now thy say my number is no longer availble go figure. Pure idiots.

I stay in the US for about 6 weeks in the winter, i just wanted a cheap phone that I could use while down here. The reason I went with tracfone is because of the international options. after getting the phone, it turned out that their "neighbours" plan to Canada had run out of numbers, and I couldn't use my Visa card to top up minutes on the phone because my billing address wasn't American. when I called their "free" help line, they were taking minutes off my time. This outfit may be good within the US, but their advertising is deceptive. My Visa was good enough to buy the phone and service, but of no use when I run out of minutes in the middle of the glades. Their service number works, but you may as well talk to the wall. I'm disappointed!

I activated my phone 90 days ago. I use it for calling home (so far) from sporting events. I love that I only have to top up around every 3 months(90 days). I just put a $20 top up card on my phone easly(I did it on the tracfone website). I have the Motorola W376g (it costed $20 on their website when I bought it and it has double minutes(which is very nice). I only buy the $20 top up card because I get 120 minutes and 3 months of service and if I lose my phone, I will only be out $20. Pretty nice! The only thing that I don't care for about Tracfone is their phone selection, but if you will only use it for emergencys or once in a while use and don't care about the look of the phone, defintly look into tracfone. I will give tracfone 4 stars because of their phone selection. I have at least 2 people that I know that are happy with tracfone.

I have used Tracfone for over 2 years now and have been pleased with the service, until now. I have purchased a new phone and am in the process of activating the new phone and transferring my number to the new phone. It has been 5 days and the new phone still cannot connect to the network. Message: "the service you are attempting to use is restricted or unavailable". Several calls to Tracfone tech support, still not fixed.

If I could give a 0 for the rating of this phone then I would. This was the worst experience I have ever had trying to activate a cell phone. Once I activated the phone, I could not call out or recieve any calls. I got a Message that this was the American Roaming Service and if I needed to make a collect call. I went through 5 calls to Tracphone operaters trying to activate my phone, with calls lasting 45 to 90 minutes, with a ticket number and a assurance that I would be called on my land phone or emailed. Niether was done so I took my phone back to WalMart seven days later, Walmart tried to activate, treated same way! Walmart manager ageed this was ridiculous(they were on the phone for an hour)They refunded my money. If you buy a minutes card and put on the phone you lose those with no refund, even though you never got to use the phone. Your company to my knowledge is a sham and I will make sure to advise anyone to this fact. You have operators that are very kind but have no way to help, no technical department to solve problems or maybe it was just me and my Walmart store you couldn't help.

dont waste your money! customer service is a joke! NO REFUNDS! NO REFUNDS EVEN WITH A RECEIPT! BETTER BUSINESS BURUE SHOULD DO SOMETHING BOUT THEM! OH AND THE 1 STAR RATIN ISNT EVEN WORTH THAT

I would have given them "0" stars, but that wasn't an option. I was a previous Tracfone user... had service from 2004-2006 for myself and my husband but we had grown out of the plan. However, I had retained my phones and now wanted to activate one for my daughter to use while at school.... In two days time I spoke to 10 different people, all who gave me different directives and promises. SlumDog - I've not seen it, but I think I know what the previous post meant. The difficulty in communication alone made me feel as though perhaps this wasn't the Co. I wanted to so business with, but, I had the phone so I persevered. Until an hour ago (10:00pm est) when I was told for the 10th time that I needed to wait again 24-48hrs b/c they could not 'find' me an operable telephone number!? That was it - I had had enough. I demanded a refund and after ANOTHER hour - I got it. Now, I am going to take my business to www.iwirelesshome.com - check it out. They have a great deal. I will have to buy a new phone - but heh, it will be a cool flip phone like my daughter wanted anyway. AND the customer service people are based in the USA!! Go USA.

Tracfone is pretty good. However, I wish they had up-to-date phones. I want a touch-screen but they don't even have a keyboard type phone. The servce is fine, but sometimes I can't hear the other person that well. I got service practically everywhere I went. I have been with Tracfone for 5 years now. It has done it's job, but I am ready to move on. Iwould like to get the Samsung Finesse from Straight Talk.

I bought a new LG 600 tracfone and switched my minutes and phone number over to it from my old tracfone. Everything went fine except my old phone number does not show up on the phone- a different number shows up on the phone. People stil call me using my original number which is great-I just wish the phone did'nt show the wrong number. After waiting 72 hours after I switched the phone number and airtime I called customer service and was told to zero out the number on the phone and input my original number-I have found no way to do this-If anyone knows how to correct this problem I would greatly appreciate your posting it here. I'm sure I'm not the only one this has happened to.

I was happy with my phone until it was time for me to purchase more minutes to keep it activated. Almost from the moment I did so ($100!) I could not here the caller so stopped using the phone. I called "customer service" twice which by the way, if you've seen Slumdog Millionaire you've got the picture. There IS no customer service...if you have a REAL problem. I was told I could transfer the minutes I just purchased onto a new phone online or through "customer service". I will report back and let you know if that was successful or not. I am praying the company has at least an OUNCE of decency and that they don't lie. HA HA. My fingers are crossed.

I lost my tracphone and after spending about four hours with their customer service on the phone over a few days, I just gave up on getting a new one activated.

The last time I tried, the lady kept putting me on hold "for just another 2 minutes" and finally she just stopped coming back on the line so after about 15 minutes I hung up. They just do not care.

This company is AWFUL. If nothing goes wrong, it provides a good deal. But if there IS ever a problem, its employees will stonewall, delay, pretend that nothing can be done, make empty promises to call back or take other actions, and generally never seriously address what is wrong. Every time you contact the company you must start over again from the beginning trying to explain an issue, regardless of whether you have e-mail records, case numbers, agents names, or anything else.

We lost a Tracfone with a huge number of prepaid minutes on it (silly us). We immediately informed Tracfone and bought a replacement, transferring the minutes to the new phone. So far, so good. But a few months later, someone must have found the old phone and Tracfone apparently let that person shut down our new phone (thereby causing us huge immediate problems) and transfer the minutes back to the old phone! The person was apparently even allowed to breach our online account as their personal information ended up mixed with our information!

It took literally multiple hours per day over much more than a month, multiple provisions of proof that we are the rightful owners of the account and had purchased both the phones and minutes, to get the new phone reactivated and the minutes returned to our use. Whenever we provided what we had been told was the last additional necessary information, the company failed to acknowledge receipt. We were forced to yet again run the gauntlet of the company's awful call center, only to be given a newly invented requirement before anything could be done. These were increasingly ridiculous. At one point we were told to send a scan of the back of the OLD PHONE to the company that was not in our possession!!! In the end, Tracfone acted as if restoring the minutes and replacing lost service days was generous compensation for our upset and huge investment of time and effort getting the situation resolved.

This whole experience was so awful that we filed a complaint with the FTC. I've since seen similar stories on the Web other places. We are now just trying to use up the minutes so we can get away from this terrible company.

My advice: STAY AWAY FROM TRACFONE.

I have been unable to activate three different Tracfone's online. I returned all the phones because I could never get through to customer service!

I would actually go with 4 1/2 only because the net browsing is limited. I have had Tracfone since 2000 and love them. My tip to everyone is that the Motorolas they sell are MUCH better than the other brands. I have only had one non-Motorola phone with them and it was horrible for reception and sound quality a lot like the problems the samsung users were describing. I switched back to the Motorola and have been problem free since then. I mostly use this for texting and it is so much cheaper than contracts I really can't complain ( about 3 cents/min with dbl minute card) I have never had any problems with their tracking of my minutes or customer service - its better than what I've gotten with my computer's CS! I just wish they would unlock the browser so I could use Facebook!

Purchased a month several months ago. Activated online and waited, after several hours, no service. Decided to give them 24hrs, no service. Called customer service, they didn't know what the error code meant. (I don't expect them to remember every code, but don't they have a list to look it up on.)After speaking for a while with the rep, trying to explain to them that I know what the problem is, they did not give me a local number, the rep told me that it is because the phone is defective and she would send me a new one. Then gave me a case number. I waited three days, went online to check shipping time, put in the case number, nothing came up. Called customer service again. Rep told me that I did not have a case number, and they had no record of the call. Had to explain the problem over again to him. He then tells me that he is going to send me a new phone. Gives me a case number (which does look completely different in structure to the first "case number" I recieved)and so I wait a few days again. Log in to the website to track my shipment, the case number works, but it says that the issue is that phone needs to be reprogrammed. I would have been fine if this was true, but phone still doesn't work, and just get the runaround from customer service. I think they could have saved themselves and me a lot of agravation if they had just deactivated my phone, sent me a code for my minutes, and reactivated the phone with a local number. Then it would have worked....probably. And i am not even going to try and figure out how I was recieving blank text messages which were taking minutes off my time even when I did not open them. Weird thing is, I know for a fact that other people have gotten great service from them. In my own household, no less!

Surprised to find out after purchasing a "lemon" that my days were reduced from 137 to 60 when I returned the phone. Had purchased the phone to make airport connections. Didn't happen. Noone could hear what I was saying. Disappointed about return. They advertise --no contracts, no bills, no surprises. --Not so on the surprises.

I've been a customer since 2001. I gave up my expensive phone for a more reliable no contract service. I love the service under ground and above ground (when the expensive service didn't work) I love the fact that my friends spend $200 to $700 monthly and wait for the weekend to talk unlimited. I purchased a double min for life card one time and spend $60 a year and have extended service until 2017 so far. I love the phone and now wish to upgrade to a touch screen by tracfone! I don't answer the telemarketers and I am not charged. I talk to my daughter who lives 4000 miles from me every other day. The phone works for what you want it for. If you need the web atlot you will pay for the web. If you talk allot you should get a double min card one time and purchase an 800 min card as needed. Its still less than the expensive phones per month. I rate this company and the phone highly because it works for me and what I do. If the phone doesn't work for you don't buy the phone. I've even changed the minds of some Verizon solicitors who keep trying to get me to change prepaid services. No other service can beat tracfone service plans. They are perfect for me and several members of my family.

Service has been good to me, my wife, etc. They use two different wireless carriers: AT&T and T-Mobile. I get great coverage with AT&T where I live and work. The last phone I had was on T-Mobile and it's coverage was terrible at work and at home. Customer Service pretty much sucks. I asked them to change my phone number and minutes to a new phone on 12/28/2009. Didn't happen. Called today, 01/04/2010 and got a new phone number with all my minutes transferred and my new phone minutes and airtime added. The Rep said the last call was logged as an inquiry so she wouldn't give me the Double Minutes For Life that was supposed to be on new phone. I explained to her I had to keep service going on old phone because they didn't do what I asked and I expected my DMFL for the airtime I added YESTERDAY. Didn't get it. Not worth the fuss but still it's the principle. Their Customer Service people can spend hours on the phone, hang up (on purpose or accidentally?), log the call as inquiry and go on to the next call. I could have done the same crap in 5 minutes or less. I gave the guy plenty of time on hold on the 28th while he consulted his "supervisor" but he finally lost me. Now if I could just get rid of that web browser issue on the new phone I'd be great. I already accidentally accessed their web and lost time. If you do this just close up the phone and it will cut off the web access!

I got a Motorola C261 in Jan 2007. I paid 99.00 for the 1 year plan. In Jan 2008 I got the 1 year plan again, but this time with the bonus double min. for life. I just this week- Jan 2010- upgraded to the new LG410G- All my min. rolled over, I got to keep my old number, and did everything online with no problems. The phone coverage is better than my husband's AT&T Samsung Solstice. I've gotten great coverage in Ms, La, Al, Tx, Fl,Tn, Nv, Ny, and Ca. It costs me 8.00 a month, opposed to my husband's 59.00 a month bill. This is a great deal if you want basic phone service.

Unreal...Just purchased this Tracfone and I decided to get the 1yr 800 minute card along with 200 bonus minutes (1000) after charging my phone for the first time and never making even one call, I go to check how many minutes I have (should be 1000) and according to this I only have 672 minutes remaining??? How could this be? I called customer service and they are insisting I must of forgotton all the calls I have made...WHAT????? Where did 328 minutes go to?? After telling them that I just purchased the time and it was less that 328 minutes ago (roughly 5.5 hours) They said I was wrong ???? HELLO McFly...What kind of crack are you doing??? This company is for the birds.......

After activating my Traccfone, I was still unable to make/receive calls 5 days later. I spent at least an hour on my home phone and submitting email requests for assistance. Their tech support is abysmal. I finally took it back to the store for a refund but am still trying to get a refund for the $29.99 airtime card I bought with the phone. BEWARE! These people will take your money and run.

Looking to cut costs. My Boss has TracFone and likes his, so thought I would try it. Got my Samsung T101G at Family Dollar for $10.00. It was a kit with a case, car charger, wall charger and double minutes for life, with 20 bonus minutes upon activation. 3 text messages for 1 minute of air time. I was able to activate on line, no problem. It gave me a local number. So far, so good. After reading many of these negative reviews though I am glad I haven't severed my ties with Verizon. My husband and I have a family plan with them and he needs his phone for his business. Will see how it goes with TracFone. Since I bought a 30 minute card online for $9.99 I am only out $20 bucks if this proves to have been a mistake. I have until 3-30-2010 for the minutes to expire.

Tracphone is a good deal for someone who uses a cell phone only occasionally. Just hope you never need customer service. I have spent more than one hour of my minutes trying to reach them; their website is no help at all. Fine as long as you don't need anything from them.