Wow! From all the other reviews, looks like TracFone is either do or die! For me, it is "do"! Very pleased with the phone and service. I actually have 5 prepaid phones right now ... doing a semi-scientific comparison of the different plans ... two TracFones, Net10, Virgin Mobile. and T-Mobile. TracFone has offered the best coverage and features ... can use Google Voicemail with TracFone, they have international calling included, use AT&T network (where I am), with double-minute phone just 10 cents/minute. One TracFone is $40 LG600G, other is dirt-cheap $15 Motorola. Both work just fine, good coverage even in semi-remote areas.

I bought a tracfone for my 16 year old son, he used it for a while then the screen went out. I called tracfone, they said if I bought another tracfone they can transfer the number and minutes remaining ($90) on the old phone. Bought a new tracfone, called them back and they sent out a new sim card to transfer the # and minutes.

2 weeks pass, the new card is received but doesn't work. Called tracfone 3 times. Got 3 different people, each call took over an hour and no-one spoke english well enough to address the problem.

Yes, I explained to each one that the sim card doesn't work. Oddly enough, they seemed to know that before I told them. The supervisor they escalalated my call to assured me a new 'compatible' sim card would be sent out that day.

That was 6 weeks ago, almost 8 weeks total and I'm stuck with 2 phones that don't work - both with inactivated sim cards thanks to tracfones customer service. I'm also out $90 + the cost of the new phone.

Filed a report with the BBB, and my complaint will simply join the thousands of complaints filed under tracfone.

This company is not worth the cost or aggravation. My best advice - go with another carrier. I found there's plenty of pre-paid plans based in the USA that accomplish the same job with a h*** of a lot less aggravation.

I like that I get all the service and minutes I need for half what I was paying for a contract service. I miss having a good quality camera in my phone, but otherwise I would recommend this phone.

I've had good service transfering numbers and minutes from one phone to another, took about 5 minutes on the phone to customer service. I'd recommend it as an economical, cost effective phone

I have been a Tracfone user for five years but that does not get me diddly. And my Tracfone is my only telephone. Yesterday I tried to switch to a new Tracfone cell phone. Now neither my new phone nor old phone function. I was able to contact a representative who I think was learning to speak English. He told me they had an error problem that would take forty eight hours to fix. When I tried to call them today I get a recorded message that they are busy and they then disconnected me. I am presently seeking a new carrier. Very frustrating.

NOT GOOD! 2.5 hrs on the phone with them today. Disconnected twice. How many times do I need to give them my IMEI number? I entered about 15 different codes that they had me type, at least 15 numbers each. One lady could not understand me and had to repeat my numbers and address multiple times. I bought a new phone online from Tracfone and haven't been able to use it yet. India has nice people, but not good when you are trying to understand each other. They tried to fix my problem on many levels, hence the 2.5 hours, but tried the same fix multiple times (ie. turn off the phone and back on again) If it didn't work the first 14 times, what makes you think it is going to work now. Very disappointing. Will not use again.

The secret to getting service with Tracfone is to call the corporate office 800-876-5753, hours 8-8 weekdays. My phone died earlier this year, they sent me a replacement but it took a call to this number (furnished by a CS person who couldn't fix the problems) to get it working correctly and existing minutes transferred after two SIM cards and change to new phone number and back to original phone number. Since I buy one year at a time, I recently had to call them again to ask if my original double minutes for life plan could be transfered to the new phone, which was completed sucessfully. The corporate office reps speak clearly and have the knowledge (and the authority) to fix problems. Earlier this year I would have given them a 1, now I give them a 3.

We’ve been Tracfone users for over 6 years and even ported our landline over the Tracfone. We’re light phone users so Tracfone makes the best sense for us, financially. We recently upgraded to 2 new CDMA phones with MMS and Mobile Web access and have begun to use Airtime minutes more rapidly. But with the free Double Minutes for the Life of the Phone cards that came with the phones, we can freely browse Airtime without busting the budget. We’ve bumped heads with the 1-800 customer service number a couple of times during the past 6 years while upgrading to newer phones, but when all was said and done, they got the job done.

We've had Tracfone for years and I'm very happy with the service. We are basic cell phone people, so nothing fancy is needed, nor missed. I love my little no-frills Motorola, which has been reliable for at least the 5 years I've had it. We have 5 Tracfones in the family and are still better off than having a cellphone monthly plan. I'm considering upgrading to the W376g for the camera function, however, the last post has me thinking about that one. My son does have the W376g, recently purchased this week. I tried to send a photo via email and the phone couldn't acquire a network, and I was deducted minutes, even though the network connection failed. I'm going to call CS about that issue. The 376 has a lot of features, although some are disabled from being fully functional-Bluetooth-no USB transfer, but it is still worth the double minutes for life, email capability (if fixed), and handy camera for emergencies. Tracfone has the best prepaid rates over the other prepays, so I'm still a happy customer with them for about 13 years.

I used tracfone for years,with a Nokia phone.I needed a new one & bought a motorola last Oct.After my 3rd one , I was told they didn't work in my area.They sure don't,I am disabled and was stranded on the road & had to trust strangers to help me.I had transferred my minutes and added new.I lost over 400 minutes when I didn't add more!! I called & went on line,I asked for a supervisor,put on hold & same person came on & asked what I needed, I told her AGAIN & was hung up on!Not for the first time.I was promised a phone besides a motorola & twice got,you guessed it motorola!Trac isn't even in FA.I heard dominican republic! I can't afford the other phone services, hence I am pretty much housebound thanks to tracfone!

I would suggest that since so many people are having problems with this company and customer service, that you get one person on a central site to come up with an affidavite form online. Get everyone that has had problems with the phones and service to sign the form to compile a list. Make sure that you include the phone model and serial number, and the amount of money that you lost. Present this to the states attorny's office and file charges in a class action suite. They will do all of the ground work to track the company officials and bring them to court on your behalf. I will check this post from timr\e to time to see if you all agree, and if you would agree to do this, I will start the info process and get the ball rolling. There should be no fees with the exception of maybe filing fees which should ammount to next to nothing, so let me know. Maybe working together we can resolve this situation.

I bought a LG TracFone that came with double minutes for the life of the phone after 3 phone call, 3 e-mails I still don't have all my minutes. I transfered 72 minutes from my old phone with the phone number & I should have gotten 130 minutes more I got 115 minutes. After the first e-mail that stated that I had all of my minutes. I did ask if they could add because 120 + 72 does not make 115 minutes. Then today 7 days after I bought the phone they added another 90 minutes. I am still short 15 minutes. So was buying the phone with double minutes a good deal as of today NO! If it takes over 5 phone & e-mails to get your minutes who has the time.
The telephone service desk is very difficult to use these people do not speak ENGLISH nor will they tell you where they are located not even the USA.

I like my Trac Phone.
I use it minimally.
10 cents a minute.
It is perfect for me.
Trac Phone provides me good customer
service.
Happy with Trac Phone

Great coverage, even in rural areas; very inexpensive calling and texting for the casual user. I pay $0.10/minute after purchase of the double-minutes-for-life and the 400-minute card. Texts are 0.3 units for incoming and outgoing. The Motorola C139 (perhaps no longer available) is rugged with long battery life, even after five years of use. Rubber strips on the side of this bar phone give good grip while walking. For the basic-level wireless user, Tracfone is highly recommended. I have never had to call customer service, though.

OK WHEN THE PHONE WORKS... BUT WHEN YOU HAVE A DOWN CELL PHONE AND TRY TO TRANSFER THE TELEPHONE NUMBER AND MINUTES PAID FOR IT IS IMPOSSIBLE.
SPENT MANY HOURS TRYING TO GET THE SERVICE ON THE NEW PHONE AND FINALLY GAVE UP. JUST ADDED 90 DOLLARS TO THE ACCOUNT AND THEY WOULD NOT GIVE ME CREDIT FOR THIS UNUSED SERVICE.

I have had no trouble with my trac phone. I bought it at X-Mas time 2 years ago because it came with double min. Works great, even works in aera's were my wifes verizon phone won't! service is " ok " just a little hard to understand, but tey are friendly and willing to repeat themselves. Try it, you'll like it!! Go on line and get promo codes and get even more doubled min. FREE!!!

I had to call tracphone and agree with the rest who said that their customer service is the WORST!

That said however, I bought 2 tracphones for my neighor's kids who do my yard and other chores because they didn't have a home phone! With their parents' permission, of course!

They always want more minutes so I pay now in phone cards--and it's been working out great! Doing it this way for over a year now.

The phone was free with the purchase of a 1 year card, and it came with "double minutes for life" and by using a code, got an extra 250 minutes, for a total of 1260 minutes for $99 -- not a bad deal at all!

So yeah, their customer service MAY suck, but only had to call them once, and the language barriers were HORRIFIC, but actually, they resolved my particular problem in less than 20 minutes, so it wasn't THAT bad.

Have used tracfone for years with little trouble, but this past year have paid about $150 for new time / service cards and cannot get service. Tracfone does not respond to emails or trouble tickets. Calls to service center involve waits up to 20 minutes, connection is poor to service reps, and they are often difficult to understand. After 20 minutes with service rep this morning, they told me to buy a new phone since this one is more than a year old. Done with Tracfone.

Pain in the you know what. One problem after another. Costumer service is extremely slow. And having to call them so many times is such a pain. Always a different person saying something different. Min weren't added to phone and then I had no phone number. Gave my first phone number away so I had to wait a week for a sim card in the mail. Then the new sim card didn't give me a new number so had to spend over an hour on the phone with them. After all of that I still can't use it. The min that I purchased fail to work. Even after 2 times on the phone with them activating them. Waste of time and money!!!!!!!!

I've had Tracfone for several years and the service works great! Even moved and transferred number to new phone to upgrade. As to Customer Service, that is always a challange with any company. Tracfone has quality service for your calls

The company has very litle coverage area... terrible customer service, nickels and dimes you for every little thing... this is BY FAR the WORST cell phone company I have EVER dealt with... I am returning this phone at once.

My mother who is in her 70's, accidently purchased a double your minutes card instead of actually buying minutes. We already have double minutes for life. She attempted to exchange it within minutes but was told by the manager of Walgreens it had to be handled by Tracfone.When I called Tracfone, the first problem we encountered was not being able to understand the person supplying customer service. Obviously Tracfone outsources to avoid paying fair wages here in the U.S. The second problem was the fact that even though my mother paid $49.99 for the card she purchased, they were only willing to credit us 180 minutes. That's not even half of what we should have received. They also did not give us double the 180 minutes which we should have received because we have double for life...any card purchased would have been automatically doubled. And lastly...I was put on hold a total of five times during the call and the total call length was 24 minutes long...these minutes were deducted from out Tracfone. Customer service should be a free call especially when you have to keep asking the representative to repeat themselves because I can't understand broken english, and they continuously put you on hold. We have been loyal customers for over two years and have spent THOUSANDS of dollars on airtime. As soon as these 180 minutes are gone...so am I. Tracfone blows.

I have had Tracfone for several years. I have always had trouble with customer service, but liked the no contract aspect of the phone. Now customer service has gone from bad to "the worst". They don't care about the customer and seem to be in the business of making a profit by cheating customers. An attempt at problem resolution results in spending HOURS on the phone with non-English speaking reps on horrible connections and still getting no satisfaction. I am sorry to say that I have recommended Tracfone to friends and family. I would NOT RECOMMEND Tracfone to anyone. What appears to be cost effective up front actually costs you more in the long run after they finish cheating you.

My other phone was stolen and I wanted a way to contact people while I got that sorted out. I bought the $15 special at the gas station I work at.

Calling to activate the phone didn't work for some reason but I was able to activate it in minutes over the internet once I got off work. The little phone I got is cheap but works really well and their coverage seems to be pretty good where I live (where even big carriers seem to have issues).

Buying small quantities of minutes seems expensive but for now I have a phone that works good for not a lot of money so I am happy. I may consider switching to TracFone in the future as I might actually save a few pennies. I will add another long term review if my experience differs from my first day of service with TracFone.

Bought a brand new LG Tracfone about a week ago and had troubles with it from the start. Called customer service and spent over an hour with two different people trying to get it to work which it still doesn't. First it wouldn't give/show me my phone number and also won't let me make calls.

I had a recent problem where one of two tracphones had stopped working. I had just purchased new time and then found out it did not work. I tried to get the minutes transferred to another tracfone and was told it was inactive for too long and I had to buy MORE minutes to reactivate it. I did after 3 days of wrangling and then was not given all the minutes that I had on my original phone. Awful company on many levels. If it wasn't for the cheap price and not being able to afford anything else, I would leave in a heartbeat, and still may...........

I had used other cell phone providers and wasn't happy. I went to tracphone and I have to say Iam very pleased with this prepaid cell phone company. This will be the one I keep.....And they have some cool flip style cell phones to choose from.

Very happy with this cell phone company.I think it's one of the best phone company's I have ever had.I like the feature on the main screen to let you know how many minutes you have at all times.Good prices on the minutes packs, and they have great flip style cell phones to choose from.

Avoid this company like the plague.
Their customer service,air service,and phones are just terrible.
Half the time you can't call our home number while IN the home. Then even with the sound turned up to its highest voices are faint.
I've had this company for almost 2 years but,..
It has gotten worse over the past year
and when you call for service it is extremely hard to understand their accents.

We must stop outsourcing everything and keep Americans working here.So we pay a few dollars extra, its worth all the aggravation you get when dealing with foreigners. I give them NO stars

I have a tracfone. NOT any use!!!!! I would like to speak to someone who speaks ENGLISH! I would also like to see a display of call history. Not avaliable! No suprise there. Sometimes I cant place a call to my house even when turning in the driveway. Now that is sad. This is the worst thing I have ever come in contact with. NO sooner than I get some things worked out with my credit, I WILL change BACK to my original phone carrier and throw this useless piece of JUNK away!!!!! I only rated this 1 star because there is no 0 stars.

This is by far the worst product I have ever purchased in my life. The phone worked for 1 day and then the nightmare begun. To sum it up, 9 phone calls to tech support and 6 hours later they could not get a person knowledgeable enough to make it work. First, they decided to cancel my existing phone number. Then they proceeded to assigning a different number. Then they mailed me a new SIM card. Then they re assigned my original number. The phone still does not work. I spoke with 2 different supervisors and it seems they have a script in front of them with the most stupid questions imaginable where thinking and common sense are prohibited from being used.
Do not waste your time with this horrible service (or lack of).
I gave it 1 star because I'm not able to give it -5 (minus) five stars.
Like I told the last supervisor "I'm not trying to launch a rocket to the moon; I'm simply trying to get a phone to work and you people can't even do that."
Horrible!!

I agree with the people who wanted to give TracFone a 0 star rating.

I have had TracFone for approximately 5 years and I haven't had a problem until now. I had an older flip phone and I wanted to upgrade to the W376g flip phone with a camera and web access. I cannot receive or make phone calls from my home. I contacted CS on 9/16 and the person I spoke with took all my information (serial#, phone#, etc). They told me that if I didn't hear back from them by the 19th to give them a call back. I didn't hear from them so I called them. Spoke to Oscar(?)and he told me that my SIM card was not compatible with my home calling area. He said that he would send out a SIM card that would work in my area and I should receive it in about 7 business days. He gave me direction# to reference when I received it. I'm very impatient so I called after 6 business days (9/29) and I was told that the direction# I was given was supposed to be a tracking# for FedEx. I work for a company that uses FedEx and I know that the 8 digit number they gave me was not a tracking#. They also told me that I would receive my SIM card in 3-5 days and that I could call back the next day and get a tracking#. Called on 9/30 and I was told that there was nothing in the system for me to get a SIM card sent to me. Demanded to speak to a supervisor. Spoke to France. He spoke to the SIM card department. Took all my info again (3rd time). France told me he was going to escalate my issue. Said it would take 24 hours to program my new SIM card and that I could call on 10/1 to get a tracking#. Called on 10/1 during my lunch. Couldn't get through because there were so many calls. The person I spoke with said to call back later and tell whomever I spoke with to look for the interaction with my ticket number. Called at 6:50pm and spoke to Davon. He told me that there was incorrect information in my account and that is why I haven't received my SIM card yet. I told him that wasn't possible since everytime I called I not only gave them my information, but I also spelled it out. I was then transferred to supervisor, Shyrai. She apologized for all the problems and checked to make sure that the SIM card they would be sending would not only work at my house but also where I work and at my in-laws. She said she was going to expedite the shipment and have it sent priority which would be 24-48 business hours. She gave me a new ticket# for the SIM card. She also told me that I would probably need to get a new phone number which ticked me off, but I figured if that will solve my problem, fine. She told me she would send me an e-mail with the tracking number and it would also appear on the website when I entered the new ticket#. I checked my e-mail this morning and nothing. I went to the website and all it tells me is that I should receive my SIM card in 3-5 days. I immediately tried to call but their message said their hours didn't start until 9:00am. I called back on my lunch and spoke to Tiffany. She told me that I got the wrong information from the supervisor. Delivery should be 3-5 days not 1-2 days. She kept trying to tell me that a tracking number would not be available until the package was delivered. I told her that was impossible because whether you ship UPS or FedEx you get a tracking number when you go to ship it. She kept repeating that she couldn't get the tracking number until it was delivered and it hasn't been delivered yet. She slipped up once and said that my SIM card hasn't been shipped yet. When I mentioned to her that she said shipped instead of delived she apologized because she used the wrong word and she meant delivered. I told her to transfer me to a supervisor. Spoke to Olive who did confirm that after all this time my SIM card was in fact not shipped yet. She told me she would re-escalate my ticket#. Supposedly TracFone will call me with the tracking#. I am calling them tomorrow in the afternoon if I don't hear from them.

If anybody ever asks me what I think of TracFone, I will tell them that as long as you plan on keeping the phone you first get, you shouldn't have any problems.

Sorry for the long tirade.

Absolutely terrible. If the cellular service works at all, you're lucky.

The so called, "customer service" is the absolutely worst part. It is utterly asinine. The representatives are rude, and very hard to understand, if you can understand them at all.

Very poor experience, and I have thus canceled my service indefinitely.

I own two Trac phones, but never again. For starters, if you need assistance, you are connected to someone in either South America or the Phillipines. (4 times for me) They speak very poor English and the call center is extremely noisy, making the conversation very difficult to hear. I was on the phone twice, 35+ minutes each time to resolve a simple issue. Serious language barrier (although the reps were very polite).
The major reason I will not purchase another Trac Phone is because they are outsourcing American jobs. During this serious economic difficult time for many Americans, why is American money going to pay for jobs in foreign countries??? My American hard earned dollars will stay in America as much as possible, to support other Americans. I know of many other people who are following suit with all of their purchases.
Another issue, when you call to voice your concerns, you cannot reach anyone in the executive offices. The executive branch is disconnected from their consumers or perhaps they just don't really care??

no problems, good price. double minutes. sorry havent needed customer service as yet. based upon previous complaints about customer service ihopethatiwontneed it

They are HORRIBLE HORRIBLE HORRIBLE! Do not buy Tracfones or you WILL eventually end up like me!!
The Tracfone I bought 6 months ago is breaking down, so I bought a new one in the beginning of September and wanted to transfer my almost 2,000 Mins and my phone #... I was immediately told by customer service that I needed a new sim card (not the one it came with the new phone) in order to activate the new phone and transfer the information... After 6 days no sim card, so I call again, I am told that it was returned because they forgot to address the package! They would send me another. 5 days later no sim card, I call again.. they never sent the sim card back out! But I was given a code to supposedly get 20 minutes extra for waiting so long...4 days later I get the sim card call tracfone and was immediately told that I needed yet ANOTHER SIM CARD!!! I demanded to speak with a supervisor, she refused to let me speak to one, after 25 minutes of insisting that she put me on with her superior she connected me to a series of 3 different men who all proceeded to mumble in an attempt to sound like only one person.... over the course of 2 and a half hours the three of them got my sim card registered and phone number switched to the new phone HOWEVER transferring my minutes from the old phone to the new he shorted me Hundreds of minutes!
He starts reading that "thank you for staying with tracfone" script and I asked "what about the rest of my minutes?" He says "you have 1500"
I said "yes but what about the Rest?"
he starts reading from the script again and I asked "could you Please answer my question?"
"Oh you have a question?"
Exasperated, I repeated "what about the rest of my minutes, Not to mention the 20 more that that I was promised the last time I called and the 10 that are supposed to come with the new phone!" Then I gave him the code I was given. He said "well, it's not a new phone the 10 minutes are only to make sure that it works..."
I said "what? It was a new phone that DIDN't Work! I activated it today and somehow it only has 48 service days on it!! DO you really think that this is the way to treat people? I had been a loyal customer for over 3 years I paid for those minutes and I want each and every one back!"
Then he proceeded to pretend like he no longer understood the english language and hung up on me. I NEVER got the 480 Minutes that was supposed to be transferred from the other phone and I can guarantee I'd rather start fresh with a more expensive company than ever deal with tracfone or it's sister company Net10 again!!

AVOID TRACFONE AT ALL COSTS!!

Tracfone is the most horrible company I've ever had the displeasure of dealing with. I have long since canceled the service, and have even refused to get another cell phone from any company, as most of the customer service reviews are not much better. But I'm sure that there's something better than Tracfone.

Following is the body of the letter I sent them after my customer service nightmare:

In December of 2006, I purchased two new Tracfone brand cell phones from a Target store. In March 2007, I activated them, purchasing 400 minutes for each phone, and subsequently added 200 additional minutes via a promotional offer. Following activation, my minutes total per phone was 600.

I was very happy with the phones and service, until August 2007. I placed a one minute call from my Tracfone to my husband’s Tracfone and, instead of deducting a single minute per phone, 140 minutes were deducted from each phone. In a single call, we had lost 280 minutes in total. I must emphasize that I turned my phone off following this call, as did my husband, so it was a logistical impossibility that our devices were connected for the incurred time span.

At the time the calls were made, my phone displayed 250 minutes, my husband’s displayed 140 minutes. Following the call, my phone displayed 110 minutes, my husband’s displayed 0 minutes.

My initial call to your customer service center was aggravating, to say the least. The first person I spoke with informed me that there could have been no mistake on Tracfone’s part. My husband and I have both worked with Motorola and cell phone software and know for a fact that this type of error can occur. At that point I asked to speak to a supervisor. After 60 minutes on the phone with this gentleman (Andre), he determined that the phones were defective and would need to be exchanged. He also noted that 140 minutes had been deducted from each phone and, after removing all minutes from them, instructed us to return them after receiving our replacements.

When the new phones arrived I began what I consider to be the single worst customer service experience of my life. When I called to have the phones activated, after a 15-minute wait, the representative with whom I spoke (April) refunded only 110 minutes to my phone, as opposed to the original 250 minutes. Apparently the first representative (Andre) failed to accurately report that my phone originally carried a balance of 250 minutes. She assured me that, once we’d ended the call, she would add the remaining 140 minutes. This process took 40 minutes, after which your telephone system disconnected me. Although she had my phone number, she did not call me back, nor did she add the remaining minutes, as she’d promised.

I was so angry that I had to wait a few days to call back and try again. I AGAIN waited 10 minutes to get a live representative, after which it required a 70-minute phone call to verify that the correct number of minutes had been assigned to the phones. This was not because the process was so tedious; rather it was due to your customer service department’s distrust of my relaying of the facts of the matter, which I was required to repeat over and over again for 70 minutes. What made it much more difficult was that while your service representatives speak English relatively well, they can barely understand it.

Once that problem was resolved, we noticed that we had been sent refurbished phones. We bought new ones, and four months later we are the owners of used phones, which will not hold a charge for more that a day or two. I am very angry that we returned new phones with new batteries and they were replaced with less than satisfactory products. To add insult to injury, this result took a great deal of my time, during most of which I was directly branded a liar.

What started out as a pleasant experience has since turned into the opposite. I am reminded of that every day when I must recharge these shoddy replacements.

If you wish to retain us as customers, please send us new batteries for our phones. Otherwise, when the minutes run out I will not have enough faith in your company to continue using your service, and I will simply toss them in the recycling bin and establish a relationship with another wireless carrier.

As it is ten times as difficult to acquire a new customer as it is to retain an existing one, I would suggest that you direct your efforts towards maintaining two you currently have. Otherwise, I’m afraid my continued patronage will have to move to one your competitors. And, hopefully they will have a more fully formed view of what customer service really means.

Had the phone for over 7 years and have not had any problem persay. The only problem I have is when I try to add minutes to my phone via the internet.

I called customer service, and was on the phone for about 10 minutes the first time and after that, it would take several calls and minutes (about 9) before I could finally get my new yearly card info corrected to add the minutes.
I would highly recommend this phone if you only need for emergencies or short phone calls. This is especially good for teen and tween phones.

I have spent 8 HOURS over the course of two weeks trying to resolve Tracfone problems. One phone had the wrong SIM card so minutes I purchased couldn't be added, the new phone didn't work, and customer service was frustratingly ineffective. I am returning 3 Tracfones.

Horrible Customer Service and equipment.

I had two phones with Verizon for my children for emergencies. With the monthly fees and family plan, I figured I could save money with pre-paid since the usage was relatively low. I ordered 2 phones from Tracfone's website and when they arrived, attempted to port the old numbers. One port appeared to be in process (up to 10 days with no phone service), the other "new" phone had a bad SIM card. After spending over an hour with someone from South America, they sent out a new SIM card.

All in all, over 5 hours on the phone, one phone which had ported and showed the correct end date and minutes all of a sudden showed 01/01/2001 and 0 minutes, 5 SIM cards, 3 phones, 1 phone that never was shipped.....

I packed them up, shipped them back with their pre-paid return envelope, and am now fighting for a refund. Also, once the phone showed no minutes, I spent an hour with someone there who was supposed to ship a new phone and made notation to have the minutes transferred, never sent the replacement phone so that phone was never sent out.

Junk phones, English as a 2nd language, bad connections with their call center---you decide if it is worth it. I went back to Verizon, had the numbers ported within 20 minutes. Tracfone said it was going to take up to 10 days to port.

Do not get this service!! I bought minutes and then my phone service would not work! I called customer support service 4 times thinking that my service would start but still to no avail. We were told each time that the service should be working but when we tried to make calls, the service was not working but it would take minutes off of my airtime everytime I tried to use it. What a rip off.

I purchased a $100.00 card for one year and was told I could use it to call Mexico. I did use thisphone to call Mexico twice since I purchased it, now I am told my phone is not programmed for international calls? I have tried to get this fixed by phone, to no avail. Talked to 3 operators, none could tell me why I cannot call a Mexico number now????

TracFone Is only good if you don't talk very much on a cell phone.The phone company is starting to take pay phones out of everywhere.The more I have to use a cell phone the less atttractive a tracfone is to me. Cell phones are still very expensive to use compared to land lines. I wonder when that is going to change.

Beware.... My son purchased a tracfone a few months ago. He opted for the $50 samsung slider and purchased a double minutes card for another $50. After adding in a minutes card he was up to $150 dollars. Whithin two weeks the phone was deactivated despite having more than 100 minutes and an expiration date of December 12, 2020. When I called their customer service I was quite dismayed to find that English was clearly not their first language. Having spent hours on the phone with customer service and being transferred multiple times (most customer service reps broken English was not even understandable) I was finally told to call back as the department I needed had closed. For three days this went on until I finally was told the SIM card was defective and would be sent a new one. The new SIM card arrived two weeks later. The phone seemed fine for about a month and was suddenly deactivated again. After several hours and two days on the phone with customer service AGAIN, I was told the phone was not deducting enough minutes and that we must purchase a new phone. They REFUSED to replace or repair their defective merchandise. If you are thinking of purchasing a tracfone, I highly recommend you think twice.

I have been a Tracfone user for the last 7 years and have found the service useful particularly since the conversion to digital. That said, the customer service is abysmal. I have finally gotten a replacement phone working again after more that two weeks on the phone with their "techs" and supervisors. I had to agree to change my number before they would get my phone working again. This includes 2 replacement sim cards as well. After I was promised an additional 100 minutes for my patience and aggravation along with an interaction# I got 10 minutes and a 6 mo. extension on my expiration date which is meaningless to me as it was already into the middle of next year. I am currently looking for another prepaid service but this time I am looking much closer.

Bought one for my son, had issues setting it up...customer "no service" is horrible. After 2 hours my daughter called back repeatedly and asked for a supervisor until she got one, phone was working in minutes after she got the right person on the phone.

erika...yes you can get ringtones you can either pay an amt or have mins deducted from phone your choice... i have 6 songs on mine look under service and support... ringtones do come in original songs and just music

TracFone is not much different than other carriers other than their customer service is extremely poor and that they obviously are not concerned about this.

I have been with tracfone for 4 years, and have not had a problem yet, set up is easy. You can not beat the roll over min and time. Buy a phone that comes with double min for life and you will not be dissapointed with the value. Only wish is for a phone with qwerty keyboard to be added to line up.

I have been using tracfone for years. I ordered a new phone for my husband that I could not make calls in or out on. I was on the phone with a technician for over2 hours and could not get the phone to work. After being trnasfered several times I was disconnected. When i called back the whole procedure started again. Since they could not get the phone working I decided to send it back. Beware even if the phone they send you is defective they will not reimberse you your shipping charges. I wait to see if I am reinbersed the cost of the phone.

very disapointed had phone for 2 yrs 1st prob no help charged phone lost over 200 min didn't even offer bonus to buy new min