It sucks! Never was able to place or recieve a call. Tech support was no help.

I've used tracfone off and on for 5 years...it was my first phone and served the purpose I bought it for. Sure, it probably isn't the most economical option, but for someone who just uses the phone for emergencies or quick calls and messages this service works well. The terms are pretty straight forward and you know what you're using when you use it-meaning units don't just magically disappear like with other services.

"0" STARS
4 Hours on the phone and still no transfer of existing number to new phone which was purchased through Tracfone...
Looks to me like they make they're money by taking peoples minutes...Definitely would not invest in company...Two phones sent...Resending one phone..Postage they're problem....Sent a new sim card priority expresss fedex...Wonder what that cost...???..Like I said from the reviews it looks like they make they're money by ripping people off of minutes...With all the high postage they are paying they have to make money some way...

HORRIBLE!!!COPY AND PASTE IF YOU THINK SAME.

While I have used Tracfone for over two years and have been generally satisfied, I am currently having a technical issue and I need to talk to customer service. After being told by the Tracfone automated service that I should expect a ten minute wait, I have now been holding for going on two hours. Every 45 seconds I have been hearing:

"Your call is very important to us. Please continue to hold until the next customer service representative is able to take your call. Remember having your battery charged and your phone serial number available will help us serve you better."

I feel that I am being lied to every time I hear:

"Your call is very important to us."

I will be changing my provider.

I have had my tracfone for years and i love it ! Tracfone always works where ever i am and i never get dropped calls .Tracfone is the best !

My wife and I each use a tracfone for emergencies and other short calls from time to time. We each carry our phones in our cars whenever we leave home. We are both in our 70's and like to have a phone handy whenever needed. The service we have had with Tracfone has been excellent.

Why no option for zero stars, which is what this ripoff company deserves? They instantly give out your address so you get spam text messages that they charge you for, and you can't stop it. But problems with the service? Those never stop, and they can't and won't help you. They just staff their 1-800 line with people making 3 cents a day in India who don't know how to fix anything and aren't empowered in the first place. Save your money. I finally gave up after Tracfone had essentially stolen $60 from me, and moved to Virgin Mobile. It's inexpensive, easy to use, accurate, and they actually know what they're doing! Tracfone's bankruptcy won't be good enough. They need to be sued into permanent submission.

Worst phone company to deal with. ordered new phone w/ min card which when activated didn't work. i had transfered my min. & no. to new phone . Tracfone would not transfer my min. back to my old phone w/o me purchasing another airtime card and would not replace the defective phone

I was told that as long as my phone showed the minutes left, I would never lose those minutes. I had to reactivate my trac fone. It had over 1300 minutes left. I reactivated with a one-year card with 400 minutes. I would up with 400 minutes (the 1300 were gone). I called them to ask about this. They said they changed their policy (without letting me know. I have reactivated before without losing my minutes. Now they've just decided they don't want to anymore and changed their "policy." I don't know where this policy is, but I was never given anything. Over $200 worth of phone minutes lost. I can't afford this. I am disabled and need my phone and counted on what their policy of retaining the minutes. Almost 2 hours were spent wasting my time by holding on just two more minutes. They dream up more ways to not honor bought and paid for minutes. I used to like TracFone, but no longer. I now consider them a dishonest company. Their new cell phones have more and more dead cells and I can hardly get through even 10 miles away. Bye-bye TracFone. I hope you choke on your recent rip off policy.

Tracphone is a big RIP OFF. Their customer service is unacceptable....their phones break and you cannot get anyone to undestand to transfer minutes to a new phone. I was sent a promo code that didn't work and custmer service would not honor it. Their game is to waste so much of your time and make you so frustrated you give up.

The tech service provided was slow and unhelpful...the phone still isn't activated after 3 phone calls to tech support, three trips to the website...I don't even have a phone number to my phone...and I have to take time out of my work day to call them (in 48hrs.) and see if they can fix the problem, that they could not determine, and if the problem is not fixed the airtime and phone are non-refundable. I can't believe that ATT and Motorola would put their names on this product. I work with telephones all day, everyday, and this is beyond unacceptable. If the stars could show what I really feel about the product it would show -5 stars.

I AM A CUSTOMER OF SEVERAL YRS. BUT WILL BE CHANGING TO SOMEONE ELSE WHEN MY MINUTES RUN OUT. ACTUAL CONNECTION SERVICE HAS BEEN PRETTY GOOD BUT HAVE HAD IT WITH THEIR UNBELIEVABLY POOR CUSTOMER SERVICE. CAN NOT UNDERSTAND THEIR CUSTOMER SERVICE REPS. REPORTED THIS PROBLEM TO SUPERVISORS SEVERAL TIMES BUT STILL IS THE SAME. CALLED TRACPHONE TRYING TO HELP OUT A FRIEND WHO ALSO HAS A TRACPHONE THAT WASN'T WORKING RIGHT. STILL UNDER WARRANTY. BROKEN PHONE HAD DOUBLE MINUTES PLAN. FRIEND BOUGHT NEW TRACPHONE-COULDN'T BE WITHOUT PHONE. SUPERVISOR WOULD NOT TRANSFER DOUBLE MINUTES PLAN TO NEW PHONE EVEN THOUGH OTHER PHONE WAS STILL UNDER WARRANTY. HAD EARLIER HAD ENOUGH OF TRYING TO UNDERSTAND CUSTOMER SERVICE REP. ON PHONE & ASKED FOR SUPERVISOR & ALSO TOLD THE SERVICE REP. I COULD NOT UNDERSTAND HIM. HE TOLD ME HE COULDN'T DO THAT & WHEN I ASKED HIS NAME IT SOUNDED LIKE HE WAS PUTTING HIS HAND OVER HIS MOUTH WHILE TELLING ME. HAD HIM TO SPELL IT.GUESS HE THOUGHT IT WAS FUNNY. I DIDN'T. THEY JUST LOST A CUSTOMER. TOOK THE NEW TRACPHONE BACK & GOT NET 10. BIG MISTAKE. AFTER PUTTING MINUTES ON THAT PHONE FOUND OUT LATER MYSELF THAT TRACPHONE OWNS THAT COMPANY ALSO. EVEN AFTER TELLING SALESPERSON AT WAL-MART & ALSO CUSTOMER SERVICE AT NET 10 THAT I DID NOT WANT TO DO BUSINESS WITH TRACPHONE NO MORE, NOBODY TOLD ME NET 10 WAS OWNED BY TRACPHONE. I WILL BE CHANGING PHONE COMPANIES & TOLD FRIEND THEY ARE ON THEIR OWN IF THEY STAY WITH TRACPHONE. ENOUGH IS ENOUGH!

I've had tracfone for over 7yrs and it's been great! Even transferred my number to new phone and it was smooth sailing. Service is better than Verizon, which my husband and son have, but they get alot of dropped alls. I have always been pleased with the service, it's easy!

Tracfone works well until you need customer service. My old tracfone quit working, yet still had 713 minutes. I think they suddenly gave my number to someone else as I am told that number no longer exists. I could call out but when calling in, the call went to someone elses voice mail. I never could get help with it, or reactivate it, so I bought a new one. I never could get a new one activated as they apparently gave it the faulty number again. It did the same thing. They tell me now there is no such number. I heard so many different reasons for the problem including I am in a in a no service area (yet it always worked there before - I can still call from there on my other trac fone). I asked for a new number to try but they said they had no new numbers in my area. Then why are they still selling tracfones there? 4 sim cards and many months later, I finally contacted the better Business Bureau. It was not for want of trying. I spent 6 hrs straight one day even, getting put on hold and tranferred around to diferent people all to no avail. I was told I was one of the most patient people they had seen. I was patient and I don't believe in yelling at people. But I realize now there is no help or solution often with trac fone. I am worn out trying to get help to no avail. I feel there are people who would like to help, but none are empowered to do anything and they have no contact person to call so you are back to square one each time you seek help - back to another person. I must have talked to at least 20 people by now, and been on the phone days at a time with this.

Don't even think of buying a tracfone!!
Don't know how these people even stay in business now that there are so many other prepaid phone services out there.
Had used tracfone in the past with no problems, but seems like lately the customer service has completely gone to #$%&!! Got my mom a tracfone & she mainly uses it for texting. Worked for only about a month & now its not working at all. Called their worthless customer service & they never follow up & fix the problem. Don't have the time or patience to keep fighting with them. Will get her a new phone with either Virgin Mobile or Boost as I have read they are much better.
STAY AS FAR AWAY FROM TRACFONE AS POSSIBLE!!!

No problems whatsoever with the phone we've been using for about 3 years. We are not heavy phone users, see no reason to spend $100/month for voice & text communication. Those who "need" to be available at all times of all days in all places, however, would not find this method economical. We're ready for a replacement phone, but we'll stay with this company for the service we've received. Thanks!

I had a Tracphone before and I never had any problems with it. The service was great and the phone worked excellent. The only complaint was that they took two minutes of airtime for every minute of a long distance call. once I found Page Plus I never looked back. If Page Plus ever goes out of buisness I would usr TracFone again though. It was still a quality product.

I bought this for my son and added minutes and didn't believe him when he told me his minutes were being subtracted without him using it. Tracfone charges you minutes for voice mail EVEN IF YOU NEVER LISTEN TO THE VOICEMAIL. It is a scam.

I bought this phone as a means of calling my regular mobile phone (AT&T) when it was lost (I misplace it often). The coverage is attrocious. I live in New York and have to walk blocks, and then stay in place, in order to make a phone call. The phone will not work in my apartment building at all. I have never encountered the same problems with AT&T. Absolutely not useful as a primary phone.

I do have to rave about the reliability of my Motorola C139 model Tracfone and the service I get from Tracfone. I have had my present Tracfone for 3 years now, and had a previous Nokia model before that. Both worked fine. Transferring my cell number from Nokia to Motorola was not complicated, but a little slow when I phoned customer service. I text very seldom and use the cell phone for emergencies only as well as when traveling. I have only had no service in some remote areas of my state of Ohio and on Anna Marie Island in Florida. Customer service has been helpful when I do call them for support. I find promotion codes online and use those to add additional minutes to my phone when I purchase my minutes. All in all, Tracfone will work for you as long as you keep things simple.

I have spent more time talking to tracfone service, than I have spent talking on my phone. I have owned tracfone for two months now, and only now have I found out that I don't have voicemail and therefore have not received any voicemail messages. I received e:mail telling me how to set up my voicemail. I followed the directions, but it won't let me in to set up voicemail. All it says is sorry! voicemail is not set up, or there is no mailbox goodbye! and it hangs up. I have wasted 10 or more minutes of airtime (because this can only be done on your tracfone) trying to set up what is generally automatic on other mobile phone systems. I e:mail them back with the problem. I'm told I have to speak to them directly. They do not speak english well. It is very difficult to understand their service representatives. I think they are in India. I have had many friends who were from India, and I have no trouble understanding my friends. These service reps don't speak clearly.
I have had problems with receiving strange text messages before I even gave my number out to anyone. I received about 40-50 of these text messages within a week. Each one you open costs half a minute. Tracfone minutes are not cheap. My phone only came with 20 minutes. This forces you to buy more airtime. Each time you call service they remind you that you have to buy airtime. Also, airtime purchased is not forever. Use it or lose it. The text message problem was solved only after I asked for a new phone number. The service rep did not suggest this, I had to ask for a new number. The service rep initially said that I had to wait a month (my airtime was only good for one month) so they could get a record of what text messages were coming in. Even the new phone number had a few text messages come in, which I replied to asking them to stop texting me. Each time I wasted a minute of airtime, but the texting stopped. I was forced to buy over a hundred dollars of airtime because airtime was being used up so quickly with just dealing with setting up the phone. I don't use the phone as a primary phone, so $139 airtime for a $10 phone seems excessive, but at least tracfone isn't harassing me about buying more airtime.

I purchased a Motorola W260g TraFone for an overseas friend planning a cross USA bicycle ride. I chose TracFone based on the coverage map, availabilty of international calling, and ease of checking minutes and recharge if needed. The lack of internatioal texting was a bummer but not too important. On arrival the phone seemed fine but field testing revealed a lot of no service areas in the midst of an area well served by my AT&T phone. Specifically, I could get no coverage inside most buildings. Outside the phone would go from no service to three bars and back again over the course of a few meters.
International calling to most countries is now advertised as part of the basic TracFone plan but requires a few days to be activated and calling a special international access number. A week after activating the TracFone I tried an internatinal call only to get a message that the call could not be completed and to make sure international calling was activated. A call to Customer service resulted in conversations with two very nice people who in the end could not help. The first transferred me to the international specialist after confirming that my spotty service reception is par for the course. The International specialist eventually gave me a different international access number that did not error out, but rang a few times and gave me a busy signal. The international specialist said that was par for the course and to try again in 30 minutes. A day later and several more attempts have yet to get me the international line.
Since this phone is meant to be a lifeline for a stranded cyclist, such unrelaible service is intolerable. I am giving the phone to my daughter who has a penchant for loosing cell phones and will add my friened to my AT&T family plan while he is in the USA. AT&T doesn't have the best coverage in the boonies but has served me well enough on my own cycle trips.

I really like the price and concept, but I do not like the button the connects me to the internet. I have unintentionally connected five times in two months. I called TracFone to see if I could reprogramme my phone to disable or reassign that button, but they said it cannot be done with my model phone, T301G. So, to prevent accidentally connecting to the internet, I keep the phone turned off, until I actually need to use it.

units go way to fast and not worth the money better off getting a regular cell phone alot cheaper

this is a great cell phone. once i unplugged it from charging, the minutes displyed, and the due date.
works fine!!!

I don't know what all these people that are complaining about not being able to port their previous phone # to their Tracone did or didn't do properly. But I got my Tracfone in the mail Weds. and hre it is fri. afternoon and I checked the Tracfone web site and my ticket said that my porting was complete and to go ahead and activate the Tracfone and i did and could not be happier.
My experience has been that many times there are operator errors and the most convienent thing to do is complain about the product. I am writing this review to show every person that reviews that if all directions are carefully folled there should be no rreason to not buy this wonderful Phone. Please don't let the bad reviews scare you away from this product.

I have been using tracfone for 9 years with no problems at all, whenever I have called their customer service I have had little to no problems, if I cannot understand them I simply ask for someone who speaks clear english. This phone is perfect for me (I do not spend my waking hours with a phone tied to my ear.)And I live in a rural area and still get good service, so much so I no longer have a home phone.
I have used 4 different phones simply because I upgrade every 2 years for the most modern version and have never had any trouble with them and still am using the same phone number.

I don't even own a Tracfone, but an elderly gentleman that I work with does. I have helped him add minutes to his phone on a few occassions with no problem at all. I have even had to call Customer Service before, again with no problem. Language Barrier? This is America? Right, this is America and the diversity is what appeals to me. One World makes alot more sense when you are dealing with people from all arond the world about a communication device!

p.s.-I plan on dumping AT&T for a Tracfone.

My family has had tracfones for years - 7 years to be exact. Each one of my teenage sons have had one for 2 years - they don't care for the phones themselves - think they are cheaper looking - but happy with the service. We have read the reviews here and are sad for them. We have happily had good luck, cs is slow and there is a language barrier - but I have still had success. The service I've had with tracfone has been much better than what I had with my verizon plan I had years earlier.

If any of you are thinking about switching to NET10, DON'T, they are a subsidiary of Tracfone. You will only have the same headaches and grief as you are now with Tracfone.

I give Tracfone the BELOWIST of all BELOWIST NEGATIVE rating. I have never experienced such an incompetent operation. After being on the phone with these &%#^* for over 2+ hours trying to get my old number transferred to the new phone, (I was told I could then told it couldn't be done, they assigned me a new number I did not want, then they tried to get my double minutes for life added to the new phone to no avail, I had no signal, I was getting Check Call Restrictions -34 when I tried to make a call, I was not able to retrieve my voicemail & I was getting Unable to Send a Message when I tried to text. All these using up the minutes I purchased. I had the exact same problems with this new phone that I had with the first one. Nothing was ever resolved. As I said, after being on the phone 2+ hours with these foreign speaking, hard to understand people & not getting any end results, I finally lost it and told them exactly where to go. I hope they play back & listen to our conservation we had, I can assure you, it was not nice. Now they expect me to send these phones back to them, I THINK NOT. And for those who are contemplating reporting them to the BBB, please do so, I did, and for those who have, HOORAY! I think its time for someone to shut this sham of an operation down and as stated by another reviewer, I'll be in line if there is ever a class action lawsuit against these people/company.

I have had a Tracphone now for 5 years. Started out good as only needed it for a few calls so time lasted several months. But then the "Add Air time" icon was dropped and I to go through CS on landline phone, and no one, after a year, could tell me why that got taken off my phone. I was adding time over the internet up to this time, real easy. Then last year some yahoo told me I needed to text someone once a week to keep that option on my phone. WHAT? Trying to add air time away from home never happened as the time would not be added until I got home and called CS and then had to enter all kinds of codes. Now for the last month none of the calls will go through. I get the message "Called Failed" even though I'm in areas where there the coverage is great and I had no problems before. I am checking out another carrier. From the exceptionally poor service and rude reps I'm ready to report this company to the BBB. I still have over a year's worth of time in the 'tank' and lots of units left but I'm looking for another company.

I just purchased my third Tracfone to upgrade one of my two previous Tracfones. I have always purchased the one-year service 400 minute or one-year service double minutes cards. This is the most economical and don't have to purchase time and minutes as often. The new Phone is an LG600g which comes with double minutes for life. If you purchase the one year with 400 minutes card, the minutes automatically double to 800 minutes. I transferred the five months and 20 minutes I had left on the old Tracfone (a Nokia 5100 model that was at least five years old, maybe older,) and transferred the phone number, as well. I had a little problem transferring the 5 months time and 20 minutes, but after a couple e-mails back and forth, I spoke to a customer service person. I agree that most of the customer service people are hard to understand, but I lucked out this time, and she helped me transfer the 5 months and 20 minutes. ( The phone number had already transferred without any problem, doing it on the internet.) By the way, they also gave me an additional 60 days service on top of the 5 months and another 20 minutes on top of the 20 minutes I had left on the old phone. If you do have to call Customer Service, use a land line phone so you don't waste your Tracfone minutes. They will tell you what codes to enter on the Tracfone, while you're talking on the land line. I've had a few instances, where I could not get service in some areas, but that has not happened very often.

Customer service sucks, I've been with tracfone for many years.. but this past couple years we had problems with the customer service.. I plan on switching my phone to other company.. Good bye tracfone FOREVERRRRR

In the mountainous region where I live, Tracfone is the only phone that I can depend on where others, such as ATT and Verizon fail. I've been using a Tracfone since 2001, my first one was a pre-digital Nokia analog handset. I used that phone all over the country, and only remember losing service in some forsaken Illinois backwater areas.

I now use a simple LG clamshell digital, and the service is still reliable here in the mountains. A friend of mine often borrows my phone when we go camping, because her ATT has no signal.

I did remove a star, because once several years ago some purchased minutes did not get added to a phone properly, and I could barely understand the CS rep. I did get resolved, but not in an expeditious manner, due to the language barrier.

I have used a Tracfone for 6 years, and have found it very reliable. I once had car trouble in LA. and had to call my brother 200 miles away. Great reception.

We tried to upgrade my father's Tracphone (as he is unable to do it himself) from a Nokia to a Motorola. We ran into a problem when getting the old phone minutes transferred to the new phone and add 200 minutes. We tried to work with Tracphone customer service by phone and email. It came to a point where they disabled his old phone and he lost his old minutes and new minutes on the new phone. After being ripped off for 380 minutes we decided to return the new Tracphone to Walmart (losing all existing and purchased minutes) recouping 38 dollars for the new phone. After all this waste of time - it took three days of back and forth with customer service, emails phone - we decided to get an inexpensive plan from Verizon. In this "experience" I learned I will not deal with Tracphone/customer service again.

Been a customer for 5 years until last weekend. We moved from out west to New York and in the middle of Memorial Day weekend the company cuts service to my wife's phone. After two days and several lies later, they claimed the phone my wife had been using for 4 years was fraudulent and they would not reimburse the 3000 minutes still on the phone. They claimed there was a serial number error. The company is incompetent if they cannot catch a database error until after 4 years and hundreds of dollars in airtime paid for and there were many instances of the airtime being added by phone because their computers could not update automatically. I do not recommend this company to anyone, negative 5 stars.

First off, the type of phone you get will determin how well your signal is. My Nokia is picking up a different tower than my wife's motorola. It works in places hers doesn't and the opposite. It is because Tracfone has agreements with different cell providers. That said. I've had mine for years and it works great. The only trouble I have with Tracfone is their horrible customer service. For that, I have to reduce what would otherwise be a good rating to only 2 stars. A company is only as good as it's service and this includes CUSTOMER service.

Tracfone is an awesome service to use. The best part about it is how cheap the minutes are. I tried to look for how cheap I can get the 60 minute card, i googled it and this crazy website came up called Pinzoo. Pinzoo sells the minutes at the cheapest price. So I got the card for 19.79 and no tax, the representative added it for me and was so kind. she told me how to find everything and even gave me a promo code which got me double the minutes. if you are complaining about the price cmon do your research. Luckily i found Pinzoo and they take care of it all for me.

For what it worth, I had this service and after buying a 30 min. card and having it (or I thought) added to my phone, it didn't happen. When I called to see why they hadn't added the time, they just hung up on me! I'll never waste my $$$ on them again.

No service in Ann Arbor, Michigan?
No service in Atlanta Airport?
No service in Midland, TX airport?
Cannot access voice mail? (Call the number on the screen and hear, "At the tone leave your message!" I'm trying to receive a message! OR hear, "The number you have dialed is not in service!")

Bogus service provider!

HORRIBLE!!!COPY SND PASTE IF YOU THINK SAME.

HORRIBLE!!!COPY SND PASTE IF YOU THINK SAME.

HORRIBLE!!!COPY SND PASTE IF YOU THINK SAME.

HORRIBLE!!! is it possible to give this a -100. if so, thats what i would give it. Tracfone is the worst thing taht ever happened to me. im a teenager, som communicating with friends and family is crucial. i had a tracfone for about a year now...IT
SUCKS!!! halfway into the year, the phone just died and didnt come back on, and the phone had full battery. when my mom called tracfone, we waited about 3 hours to get someone who spoke english. after that, they gave us some BS excuse, saying that the sim card dies after half a year. after my mom argued for what seemed like ages, they finally agreed to send a new sim card. when we get the sim card THREE WEEKS LATER, i put it in and it works. after two days of on and off use, my phone just DIES again. me and my mom got so pissed we didnt even bother complaining. we just threw away our tracfones and got another prepaid phone. now we have the gophone, AT&Ts prepaid carier, and its great. bottom line:NEVER GET TRACFONE!!!!!!!!!!!Rather just get GoPhone or boost mobile or something else. Oh, by the way, tracfone gets horrible service. stood right next to a telephone pole, got no signal. not even one bar.

I have had a Tracfone for over 7 years. Overall, Tracfone serves my needs for light cell use when I'm away from home. One frustration I have had is trying to add minutes and time. If I try to do this when there is over 6 months of time left it can't be done. There is some type of block in their computer system that prevents time being added when there is more than 6 months left. I have spoken to tech support numerous times and they can't force the added time from their end either. Nor do they know about the block. But if I wait until there is less than 6 months on the phone, adding time and minutes goes right through. Just a heads up for what it's worth.

I have used Tracfone for serveral years. My first phone was a Motorola V170, and I often had trouble getting my minutes to load. I would have to deal with customer service (and that was often very frustrating, but I eventually got my minutes added). Now I have the Motorola C139 and have no trouble adding minutes. I got my husband one too. His Nokia Tracfone was messed up because he kept dropping it (it still worked though). We both use the phone for short conversations like touching base when running errands or while one is on the road and the other at home. Just a few minutes a week, if that. I don't count by cost of minutes, because we use so few. I know it costs us less that $15.00 a month for both of us to have service. We don't text, but I did send a message a week or so ago to try it out and found that on this phone sending costs three-tenths of a minute and receiving costs nothing. This charge varies by phone model. Also, we have both accumulated a good many rollover minutes even though we by the cheapest replacement each time (about $20.00 for 60 minutes for 90 days). That's really all we need. I know the customer service is inconsistent-to say the least-so I don't try to add any extras. I would change if I could find anything cheaper per month but right now I can't. Tracfone is not the answer for people who want to talk a lot. The phone I have would work well for someone who wants to keep in touch by text for the short messages only--much the same way we use the phone for short calls. And the phones only cost us $10.00 each too.

Dealing with their customer service department requires a lot of patience. Each time you call, you have to explain your problem to someone different. They seem to have a list of items that you have to go through with them. each time They ask the same questions and make you go through the same settings on your phone every time you call. Very annoying. My husband and I are both having problems with our phones. We've been trying for 3 weeks to get problems fixed.