Myn

{ 05/15/2013 }

The most amazingly horrible experience. I have the LG phone that offers 3x minutes. After buying it I realized what a lousy phone it is and it actually just died - doesn't turn on at all to charge or anything.
Called TracFone and sat on hold for 20 minutes before a rep named Kurt answered, took my TF # again, and asked how to help. After stating my issue I had nothing but dead air from Kurt. I said hello louder, finally got a hello back from him again, followed by dead silence. On asking if he was going to answer my issue, he asked me to repeat my question. Asked why he didn't hear it the first time. Was told he's busy working online too and I'd have to repeat the issue to him again. I did. He then told me he'd have to verify my alt phone number before he could assist further. Gave him the only other phone number I've had for years and was told nope - that's not what Kurt has so TracFone can't do anything further for me. I insisted he has to try, that I'm logged into my online acct, using the same email it's set up with (and has always been) so if a phone number in their syst is not matching perhaps it was their entry mistake - but that they couldn't simply keep my money and minutes and refuse any further investigation - informed me can't do anything with me as the number I gave doesn't match what he was looking at. Asked for a supervisor, was told ok and txfrd to a voice box stating an overload of calls being received at the moment and please call back another time followed by disconnect.

They have never offered anything even resembling ok customer service - has always been difficult to impossible to reach anyone at all to begin with....then inattentive disinterested reps seemingly looking for any way to not have to do anything.....and why not, once they have your money (having bought and activated/loaded prepaid minutes, and purchased a phone)........The only good thing about them is the periods of NOT having to call for tech issues........but this was by far the worst experience and so blatantly in your face too bad for you, doesn't matter why #s don't match or if there's anything wrong on TracFone side - they don't and you don't matter anymore..........Unbelievable

Additionally: since logged into my TRACFONE account online while talking with Kurt, I was able to click on my profile/personal data, and the alt phone number I gave is in fact the number in the system, unless Kurt either was looking at an incorrect account, or just looking for an easy out of taking on the issue. Also, on the same page is everything from my mailing address to the account email, all of which, had Kurt actually shown an incorrect alt phone number, could have been used as back up verification rather than simply telling me nope sorry can't talk to ya anymore.

Called back and was on hold for 25 min this time before a woman who's name I couldn't spell took the call - I asked her if there was a real supervisor I could speak w/not a txfr to voice box telling me to call back another time - she assured me yes there was, that she had a supervisor with her and would txfr me right through. I told her I was not ok w/simply being put thru to another box. She assured me repeatedly she'd be trxfing me through to a real live breathing human being. I said ok. Was put on hold, then started hearing the same initial cust svc hold message over and over and over again, and then the line simply disconnected.

Called back again (started this at 4:40p, is now 6:00 and I'm back on hold waiting for just a rep to pick up and no idea if this one will inform me they're busy with other online work, promise to put me thru to a real live person (in both cases I was simply disconnected) or what. Whether or not I actually get to retrieve my previously paid for minutes, I will never do business again with this company - or any company affiliated with it.

drb

{ 05/13/2013 }

My story: I ported my number to Tracfone. First I received a blank SIM during the port process...strike one. Called Tracfone and was transferred four times before I spoke to a rep that assured me that the problem was fixed and that they were shipping out a new SIM with my ported number...strike two. Received the package with the SIM three days later and when I opened the package...there was nothing...that's right...no SIM...an empty package (you can't make this stuff up)...stride three! So, I decided to call (three times) and each time was waiting for a minimum of thirty minutes. Never did reach anyone. I then started email conversations...and they actually responded. After a few emails back and forth, I told them that I was leaving. Boy, were they offering all sorts of support...even a number that they called "for special support". That was the final red flag...and strike four. I'm not back with AT&T and couldn't be happier. Also, AT&T has a much better pay-as-you-go plan (which I didn't know from the start). So, after my long-winded story...give yourself the best gift ever...stay with your company and stay away from Tracfone.

Henry

{ 05/12/2013 }

Terrible service it always takes about ten minutes or somtimes hours to get a signal If would have had an emergency I would have been Serewed!!

Cody Acuff

{ 05/10/2013 }

FOR TRACFONE: Today, I had to call the 1-800 number to get my new phone activated with the minutes switched over and the number from the old phone to the new one. Was a total waste of time.. I was placed on hold over and over again after giving them the proper info need to do so. Gave me ticket # and stated that I would not be able to use my phone for 24hrs because of whatever reason it was. Was bull if you ask me, because in the past had to do the same thing no problems then. This is common with this company all the time. To people out there thinking of going with this company think again. BEWARE THIS COMANY SUCKS!!!!!

soldiermom

{ 05/01/2013 }

I have a Tracfone I purchase in 2009. The phone is great and I like the idea of purchasing only what you need. But, I didn't use the phone for several years because I had a new cell phone to use. When my new cell phone quit, I bought a minutes card to add some minutes so I could start using the Tracfone temporarily. I called the 1-800 number to reactivate the phone. I was on the phone with the "Service rep"...what a joke...for over an hour and 15 minutes. She asked me at least 4 times what my address, zip code, serial number, etc. were. Her voice was very soft and I could not understand much of what she was saying. I suspect she was located in some other country where English was not the primary language. Then, after all of that, she had to get approval from a supervisor to reactivate the phone. That was another 20 minute wait. But, she had to go over all the information I gave her AGAIN!! It was the most frustrating and stupid phone call I've ever experienced in my life. And, after all of that, the phone is still not reactivated. They have to send me a new SIM card. I don't know if my new SIM card will ever arrive at my home because the rep had such a hard time getting the information I gave her straight. The phone is a good concept but the system stinks. As much as I like the quality of the actual phone, I will not recommend this to anyone.

Lorry

{ 04/29/2013 }

The Tracfone is a Mexican owned business that contracts with American companies to use their services for their product. One of the reasons you probably have bad customer service. Same with Net10 & Straight Talk

Jim

{ 04/25/2013 }

I have had my motorola tracfone for 13 years now, the "antenna" came off a few years ago and I still get great reception. I talk to friends in Europe as if it were next door and as far as Tracfone as a prepaid provider goes, I couldn't be happier.

If you talk and text constantly as so many people do these days, then you ptobably need to get a "plan" so that you can walk into a store and deal with a "rep".
Perhaps it's not Tracfone, but the "phone" that is the problem for so many complainers.

Al Baker

{ 04/23/2013 }

I purchased this phone 2.5 years for my daughter. She used the phone for around a year. We recharged it several times during this period. Prior to purchasing the phone/minutes I spoke for 15 minutes with a Tracfone rep to understand their service. I thought I got it, but I now realize I did NOT. Around a year ago I had to call and get more minutes so I could use the phone on a business trip. I again spoke with a Rep and recharged the phone. Now I need the phone again. It had 67 unused minutes. The rep said that I needed a new SIM card, but said nothing about minutes or days. When I called to get the new SIM card working I was told that I must purchase more days. NOW I understand how it works, but they would not credit my unused minutes or refund my money.
Do not use this Tracfone system unless you plan to use it as your main phone like my daughter did - you lose minutes and days IF you fail to use either. The supervisor kept telling me the same thing over and over rather than giving me REAL service help.

Guest

{ 04/20/2013 }

LG 440 is a piece of crap phone. Rings for exactly 2 seconds and then goes to voice mail.

Customer service says that's just the way it is. Nothing we can do about it.

I threw the damn phone in the trash! Nothing but a frustrating experience.

nin

{ 04/12/2013 }

Can I purchase a tracfone when having safelink I don't like phone sent so I want to purchase another and use it for safelink its a tracfone

thomas

{ 04/04/2013 }

brough a double min.s and for awhile it worked out for awhile, now when i have min left over they disappear at the end of the month not happy about that, but other than that its a good basic svc.

Barb

{ 03/21/2013 }

Customer support is horrible. Hard to understand, and they give wrong instructions. Very frustrating. They also give false information just to get you off the phone. It takes several calls to get any help at all. If there was a "0" I would give that as a rating.

L

{ 03/18/2013 }

I've been using Tracfones for years, but that is about to change, due to the new, non-functional - even dangerous - 411 service.

Not only does Tracfone FIRST bombard the user with voice ads, before he can even access the 411 feature, but they use recordings and voice recognition that simply does not work, no matter how close to a cell tower, or how clearly one speaks.

I would gladly pay 2 or $3 for those times when I need 411. Instead, Tracfone has essentially discontinued the option to find the number.

Sadly, it's now goodbye to Tracfone. Hope I can find a carrier who uses humans.

Tanya

{ 03/17/2013 }

Bought a year plan. Went to renew was told needed free "upgraded phone." Got phone with no minutes. Spent 8 hours with customer service, never got year minutes. They have the worst customer service I have ever had to deal with. The plan was a Christmas gift for my grandmother.

e nathan

{ 03/17/2013 }

The phone works OK, very cheap, but I tried to reactivate one of my old tracfones for my husband to use, and three sim cards and hours (literally) on the phone with sticky polite foreigners who spell everything back to you has made me want to run the phone over several times with my car. I still have no service, and expect I may lose my double minutes for life deal with a new sim. I dread reactivating that, but I'm paid up for half a year.
Advice for tracfone users, stick with one phone, don't change anything, don't overbuy, just in case, and if you want to change anything, get a new phone.

rislab

{ 03/15/2013 }

Was charged $45.76 for a phone I returned. They told me that didn't happen even with my bankstatement showing the transaction they said I never paid it and then the story changed to they returned it, not. I'm still fighting to get my money returned. Run and don't look back.

jumpingamma

{ 03/15/2013 }

call customer service,to reactivate my phone, told it would take 4 hours to do this, also told me that I would have to have a minutes card, was a customer for 6 years, they transferred me to thier supervisor, which had me on the phone saying she could activate immediately with my debit card, then after 30 minutes was told again that it would be a 4 hour wait and would need a minute card I live 2 hours of driving away from getting a minutes card, but even having me on the phone they could not or would not reactivate my phone I will not be a customer with them ever again. my husband has a trac fone and when time expiress on his we will no longer use this service.

Bob P.

{ 03/14/2013 }

I have a Tracfone. Extremely difficult to contact Tracfone.
Tried internet & Phone. I called 27 times in four days. All options led to recordings only. I have never encountered such terrible service. They take your money very quickly and then totally ignore you and any problems.

Marcia Estep

{ 03/10/2013 }

I recently purchased an LG Bar phone from them. I like the phone it has lots of nice features.
The only problem that I have with them is I didn't know that they charge you minutes just for setting up your voice mail. I contacted them and they told me yes that is right but they also charge you for calling 800 numbers as well as people that call you they charge you for the call also.
I was really upset when I found this out, guess I missed that info. Anyway I tried to get the phone unlocked so I could go to another service and the experts couldn't unlock it.
I only put 10 minutes on it to begin with because I was going to add more later come payday. I only had the phone two day when all my minutes were expired to the fact they charged me for setting up the phone mail. I think this a very unfair practice. Guess I am stuck with them for awhile, going to pay the $30 day plan and see how long it is till I run out of minutes with it. They also charge you for how long you are on the internet. I really feel cheated.

Wendell

{ 02/27/2013 }

I have had this phone for several years. Over the last 6 months, have had to make 8 phone calls to fix having the phone stop working. Each call has taken at least an hour. When fixed then, the phone has later stopped working, or the minutes have been reduced. Each time there seems to be little that the employees can do that will last as a fix. I have lost time and patience.

Motzya

{ 02/23/2013 }

Canadians beware - Tracfone no longer allows texting TO OR FROM CANADA, or allows Frequent International Numbers to Canada, as advertised on their website. We have been Canadian snowbirds for 6 years and have used Tracfones for 6 months each year. Six years ago, there was no problem setting up Frequent International Numbers to Canada (up to 10 numbers, which we were allowed to set up ourselves online, which was very easy). No problem with texting either. When we upgraded to a new phone last week, both texting to Canada and Frequent International Numbers to Canada were cut out. They allowed us to keep our original Frequent International Canadian numbers (which took an hour to set up with the "customer service" on the phone), but we cannot change or add new ones. Once my minutes are used up, we will be seeking a new provider. Waste of $65 for my new LG840G phone! What’s the point in having a cell phone if you can’t text! Also, on-line customer service doesn't work - when you send an email, the screen goes blank and never recovers. You always end up having to phone, which uses up valuable minutes, as you wait for them to figure out the problem or put you on hold to a different department. Customer services is horrible!

Microbe

{ 02/22/2013 }

Positives: I have used Tracfone for 18 months and I love the idea of paying as I go. No lost minutes because they did not get used that month. No extra minutes tacked on the bill. Turn on the phone and the home screen tells me how many minutes I have left. A Verizon customer saw that and wished her phone would do the same thing. Also, there is no contract so there is no worry about early termination fees if you quit Tracfone. (Verizon nailed me twice in the past.) Service has been reliable with very few dropped calls. My LG 220C is a simple, basic telephone without bells or whistles but it works well and has excellent battery life. It is easy to add more minutes to your phone whenever you need them.

Negatives: There are times when the accounting for minutes is weird. As others have noted, sometimes minutes just disappear inexplicably and Tracfone personnel can never explain it. Mr. Neveragain! (see above) tried to transfer 2800 minutes from an old to a new phone and only 1100 minutes made the jump. I had the opposite. I tried to transfer 400 minutes from old to new phone and 1100 minutes appeared on my new phone. My second gripe is that, although you rarely need customer support, when you do need them you have to go through numerous protocols first, entering several codes into your phone. Once you do get an actual human being to talk to, they usually solve the problem but it is very hard to get to them.

Jerry

{ 02/21/2013 }

Tracfone gets good reception in most places I've been. However, I just bought a new Ford car with Ford SYNC, and the bluetooth feature will not stay connected. So I have a great hands free feature in my car, but a phone that evidently won't support it. Also, Tracfone customer service is terrible. You can't find a phone number to contact them and emails that you send don't get answered. Worst customer service I've ever experienced with a phone carrier. They sell phones, but don't have a number for you to contact them on a phone.

Amtrac

{ 02/20/2013 }

I used Trac for five years w/Very minor issues. It stopped working. OK! I bought new $20 model w/365 days & 400 min (doub'd to 800). Activated it Jan2. 800 minutes disappeared to 20 minutes. TRAC mgr said I used them and would not fix the problem. Do not use Trac Phones.

Finished

{ 02/18/2013 }

I'd give Tracofone 0 stars if I could. What is not wrong with this service? Phone settings are bizarre, often pushing calls to voicemail without ringing with no obvious way to change this yourself without wasting minutes online with customer service. Speaking of minutes, they are expensive vs. T-Mobile (though coverage is a little better). Text messages are sometimes delayed. Texting itself is awful on my phone with predictive text that routinely produces words like "xxjft" and has yet to offer one word that's reasonable English. The manual that comes with the phone covers only the simplest usage issues with no guidance for most troubleshooting questions. For a simple "pay-as-you-go" plan, I have never before had to keep track of so many separate serial numbers, PIN numbers, and passwords to make any changes. I literally do not know how to purchase minutes on this phone. The last time I tried, I spent an hour on their website and on my phone being told my PIN was invalid or this or that plan wasn't available. I finally purchased minutes via a 15-minute conversation with a service rep. (with a 5 minute wait, which of course, I'm paying for with my minutes). The first words out of my mouth were, "I'm trying to buy minutes," yet 10 minutes on he accused me of not telling him I wanted to buy minutes because I'd given him my (invalid) PIN instead of saying I wanted to use my credit card. (The PIN was the first thing he asked for after my phone number.) He was surly and combative--though, by this point, I was too. Once these minutes are used up, I will probably take a sledgehammer to this phone.

JIM

{ 02/12/2013 }

TERRIBLE RECEPTION,
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED ANYWHERE !!!!!!!
1st customer service call I made got someone in philippines. Then I asked for supervisor and got Guyana.
NEVER AGAIN !! BOYCOTT COMPANIES THAT AREN'T USING OUR AMERICAN WORKERS in their service centers.
BE NICE IF THEY HAD MORE RECEPTION TOWERS. I GIVE IT A 1 ON A SCALE OF 1-10

Wayne

{ 02/02/2013 }

Today may not be the best day for a review It took some time to get air time and it has beenover 8 1/2 hours and they haven't got air time to the phone and calling their number is a joke the just tell me to call back in 15 with no humans around

Ted

{ 01/19/2013 }

Nothing wrong with the service - price is right in kine w/the rest. You need to be on at least the double minutes plan to be decent value. HOWEVER - their customer service is THE WORST I have ever dealt with. Difficult to find a rep that I could understand and that was after a 20 minute on hold period. After 2 hours and speaking w/ a Manager did I get any stisfaction with a problem that was admittedly theirs. Go elsewhere unless you have lots of time

gary

{ 01/16/2013 }

I have been trying for 10 days to get this phone to function as it shoukld.After hrs of talking to little voices a million miles away, the supervisor said i would have to accept it as it is all xucked up.

Robert Aleman

{ 01/15/2013 }

All my minutes disappeared for a second time, lost 700 minutes the first time, this time I lost about 500 minutes. They just disappeared after receiving 1 small email. Got them back the first time, after a spending a lot of time with customer service. not sure how this 2nd time will work out

BEN

{ 01/15/2013 }

First Tracfone was on the HSN special the LG800....great deal....within 3 days the audio 'record' feature was not working..I thought it was something I'd hardly use anyway, so 'just let it go'..then I thought, hell, no, I paid for ALL the features on this phone.called customer service and they sent me another phone....more problems with that....got another phone, STILL more problems...SO NO MORE LG PRODUCTS FOR ME, EVER!!!.so decided to try a simpler model...since Im retired, decided I didnt really care about a camera/video, etc....searched and searched online and found the PERFECT SIMPLE PHONE the ALCATEL A832G...BIG BUTTONS, easy to use, etc.....only bad thing you only get double minutes with the lower-priced models but so what? double's better than none...The customer service IS aggavating...once they told me I HAD to do this and that.....I said I had no other phone to call from..after hemming and hawing, she finally went ahead and did what I wanted her to do in the first place, without my having to call from another phone... what's up with that???!?!?!
THE SECRET TO GETTING THRU: the Philippines are 12 hours ahead of us.....until I found this out, I was amazed at how fast I got thru..I was calling around 3 or 4PM, which is 3 - 4 AM there; obviously a less busy time!!! SO TRY IT THOSE OF YOU WHO HAVE TROUBLE GETTING THRU.
I am now spending an average of $30 per month with Tracfone, whereas with my old AT&T landline, it was $70!! and that was after going thru with a fine tooth comb all the features I didn't need, best they could do was $70...
So in that respect, I'm glad I found Tracfone.......Yes, they are not the perfect company, but double minutes and a phone I really like make it all worthwhile!!!!!!

Rob D

{ 01/06/2013 }

All I wanted to do is buy airtime with someone on the phone. Called Tracphone 6-1-1. Firstly, they charge you to call 611, what ?? Then, they were not able to sell me air time because I have Canadian Credit card...like Visa. What ?
Wasted my time, about 15-20 minutes. Now I have even less airtime, but am rethinking the whole thing.

IMarks

{ 01/02/2013 }

I was reasonably happy with my Tracfone until I ran into a problem - minutes I had purchased were not credited to my account. I then discovered the worst customer service on planet. Interminable wait times on the phone, then customer service reps (obviously outsourced to a call center in the Philippines) who had no idea which way was up. To this day I still have not received the airtime I was promised. However, my blood pressure's gone up ten points, so I guess that's something.

Jennifer

{ 12/31/2012 }

Just bought the LG840g and absolutely hate this phone! It deducts units even when not in use. My husband called tracfone and they weren't the best people to deal with. Said the browser was on, even when it was obvious that it wasn't. They refused to refund any of the lost units. Apparently they don't care about customer service. Prior to this purchase we were happy with tracfone but at this point would not recommend them to anyone! Buyer beware! You could get a monthly plan cheaper than this and save yourself alot of headache as well.

Becky

{ 12/29/2012 }

I am on my first Tracfone now. I did have a cellphone through Verizon before so I got to keep my number. I've had the Tracfone since November 1st, 2012. No problems until today. I tried to add 120 minutes to my phone at least 5 times today and I kept getting the "System is unavailable. Try again later." error. I called the company at 9:30pm tonight and of course the person I spoke to had a thick accent. But, she fixed my minutes and I asked her what I did wrong. She said that I didn't do anything wrong and that the Tracfone system was down today and that I wasn't the only one who had trouble adding minutes to a phone. She also said that I shouldn't have trouble adding minutes next time. However, reading these comments, I'm beginning to wonder if I will have trouble adding minutes the next time I try.

Guest

{ 12/29/2012 }

Got this as a Christmas present-bottom line-WORST present ever! They must have neglected to install an antennae in this phone because I only can get a signal if I am standing under a tower and holding it up in the air. Otherwise, I have NO SIGNAL ANYWHERE! Pictures that others have sent to me come out completely dark and unviewable unless you hold the phone at about a 60 degree angle, and even then, you can barely make them out. The same picture on other phones displays bright and clear. Costs for this phone are out of this world! I understand that it is a "pay as you go" phone but these charges are crazy! It costs $1.00 to recieve a single voice mail, $1.00 to recieve a text message, $1.00 to NOT CONNECT to the internet, etc. This phone comes with 1 pre-installed ringtone. If you want to purchase more ringtones, they charge you 33 minutes of airtime for each one plus the time it takes to download them. Phone comes with 2 pre-installed games(java games, not Android games) and if you would like to install other crappy java games or "apps" they charge you an HOUR of airtime for each one (plus the time it takes to download). Battery life totally sucks! Had a Virgin Mobile flip phone and regret ever switching! Looking forward to the day when I can get rid of this piece of junk and get a decent phone and service plan. Final word--DO NOT GET THIS PHONE--you will be sorry!!!!!

patricia

{ 12/23/2012 }

cant beat TracFone. I got mine on QVC LG800GHL with 1200 triple minutes (for life triple minutes) I live in a VERY rural area and TracFone works fine, never lost a signal no matter if I'm squeezed in a narrow canyon somewhere.
Friend added minutes for me and was told 24 hours for service to add minutes and I got them immediately!! I get internet, voice mail no problems. Customer Service was great when newbie me (to cell phones) couldn't get phone 2 work. Had me reset the battery in it's casing. No problems since. I'm rough on things so have service plan to protect against dropping on ground/in water etc and phone will be replaced. I'm totally happy w/phone and service.

Elizabeth

{ 12/18/2012 }

Battery died on my Tracfone a week before I was due to go on vacation. Yike. Checked Radio Shack--no luck. Only Tracfone provides batteries for Tracfones. OK, called Trafone. They laughed. You need a new phone; we don't replace batteries. I go to local discount store and purchase a basic Tracfone. Now the challenge is to get the old phone number and about 1200 minutes transferred over to the new phone. This took 7 separate calls to customer service over about ten days, with very long waits on hold each time...only once or twice was it less than 15 minutes. At least once or twice I logged in about 45 minutes on hold, all the while listening to a loop of dreadful music. And then, when I finally reached a human, no customer rep seemed able to perform this basic operation. They would apply some procedure and tell me it was fixed, but it wasn't. Finally left on vacation with the nonfunctioning new Tracfone, and eventually...on the seventh try, from the woods of northern Minnesota...they did it. Crikey.

Barbara

{ 12/17/2012 }

One star is too much for this comapany, Tracfone Customer Service sucks. I bought a LG800G, wanted to download wallpaper and was told by the system that my serial no and/or phone no doesn't exist (after it was aktivated). Called tracfone, was told to punch in some numbers in the phone which came back to "code4". Was then told the phone was defective and they would send me a new replacement phone. Phone got here, same phone but reconditioned. Who does that?! So I called, 45-50 minutes later I was told they would send me the correct phone and to send the reconditioned one back. Ok, I did that. Then I received the shipping confirmation for the replacement phone. It stated that they send me a LG501C. Hello, that is not the phone I have and not even close to the style. The phone got here and not that it was just the wrong phone, it was also reconditioned. So I called them again, again about 50 minutes with one of their "managers" just to be told and assured they would send me a brand new LG800G. Yeah, right, who would believe that now. Anyway, phone came in today and guess what, it is a "LG500GR" and reconditoned. You can not even find this phone on their website or LG website. So I am done with this company, I have never experienced such a lousy customer service. And if a "manager" is incapable of doing the job correctly then I don't know why this company is still in the market

iceman7377

{ 12/08/2012 }

The trac phone i have is the very basic and the service is ok. And the customer service was preaty good

Bill Shelton

{ 12/05/2012 }

We live in an area, where Trac Phones leases with local carriers was not renewed or was cancelled. Therefore, we can no longer activate a new Trac Phone if we should want to upgrade. Even before the leases were lost, or not renewed, it was difficult to add minutes. Almost every time I tried to add minutes, we had to call, then when we would get a service person, they usually were almost impossible to understand because of their accent. Last time I called, the automated system did work well, but I still had to add about a million numbers of new code .I want to use this system, it does provide us with what WE need, but they have made it difficult to use and it seems to upgrade with a new phone.

andy

{ 12/05/2012 }

new to tracphone and i have the lg 840g it showes the min. and days left and the min. you use when calling or text. for you people having bad service you get that with every carrier and even in restraunts. so you get what you pay for. the phone is a good deal.

Never again!

{ 12/04/2012 }

I just got another TracFone and tried to transfer my minutes and service but was told all they could find was 1100 minutes of the 2800 listed on my phone. I spoke with a "supervisor" who assured me that all of the minutes were transferred to my new phone, but all I got were 1300! I have always had difficulty adding minutes and service to my phone and the only reason I stayed with TracFone was because I had so many minutes left. Will not get another one!

S. Stewart

{ 12/01/2012 }

I owned a Nokia Tracfone for years which allowed me to pay-as-you-go. Last month I decided to upgrade to an LG800 by Samsung. It took 1 hour between two reps to process the transaction. I provided full information 4 times. When the phone did not arrive after 1 week I called back. The rep could not explain why my order had not been sent but offered to input another order. This took .5 hr and I was told shipping would be free. After 2 attempts to deliver by FED EX I was informed that Tracfone shipped the phone by a method that required that I be home to receive it. The package could not be left with the official management office of my property as is standard practice. I was also charged for shipping. When I called Tracfone to request an explanation the rep asked why I couldn't go to Fed EX and then hung up abruptly durring my reply. I work 9-5 and the FED EX hub is open 9-5 60 miles from my job. When I called Tracfone the next day I was told flatly they would not contact FED EX to request standard delivery. No apology was offered. I am done with Tracfone and this is why I am now shopping for a new company on your site. Tracfone does not deserve the 4 star rating provided.

StuRat

{ 11/29/2012 }

Good: Best rates around, that's why I'm here. With triple minutes, rates can be as low as under 6 cents a minute for heavy users (I can get a 400 minutes/1 year card for $85, which triples to 1200 minutes, or even 1450 minutes with a bonus 250 minutes using a discount code). Or, if you use your phone for emergencies only, it can cost a little over $6 a month, by buying the 60 minute/90 day plan online for $20 and adding on the extra year for $50. You really have to do your homework to get the best rates, though, as they don't make it easy. They also have some decent phones.

Bad:

1) Can no longer get my favorite basic model phone, the Motorola V170. This would have been ideal for my mom, who wants a basic phone that still has buttons which work. Their basic $10 phones are junk, with a plastic sheet instead of individual buttons. She doesn't want fancy features, like a camera, texting, bluetooth, etc., but does want a quality phone.

2) Must buy an expensive phone to get triple minutes.

3) They don't allow me to activate phone online and yet remain anonymous (I had to give fake info to do this).

4) Web site is confusing, many different places to view phone models, for instance, each with a slightly different list.

5) Customer service is iffy. No online customer service at all, that I can find, except for slow emails. Phone customer service may get someone who barely speaks English.

6) They also have several "gotchas", like making accidental web browsing way too easy, to burn up my minutes, and charging way too much to send a photo, without warning me first.

7) There's apparently no way to do what I want, when upgrading. First I'd like to register the new phone, to check it out with the free 20 minutes and 60 days I get, then transfer all the minutes, days, phone numbers, contacts, texts, pics, settings, etc., from the old phone to the new, while keeping the triple minutes on the new phone, and adding the new minutes and new days to those from the old phone. Basically, when transferring from an old Tracfone, you keep the number, old minutes and days, but lose the old contacts, messages, pics, settings, etc., and also lose the new minutes, days, and possibly the double or triple minutes.

8) Can't get a clamshell phone with a QWERTY keyboard. And their "candy bar" QWERTY phone (Samsung 425G) doesn't even come with a cover, so "butt dialing" is a potential problem.

9) Their Samsung 425G lacks a USB cable to connect it to my computer. That should be included, along with a case.

10) They don't provide an accounting of how many minutes were used up how. So, if your balance is suddenly much lower, you just have to guess that it was that video you texted, because they won't tell you what it was. I suggest you note the minutes remaining before and after you do each thing, and then do your own math, since they refuse to.

You might wonder why I gave it 4 stars despite all the negatives. Well, price is very important to me, and this is the cheapest plan I've found.

GRT

{ 11/19/2012 }

Difficult to use. Instructions are terrible. On-line help is useless. Buy a different pre-paid.

tami

{ 11/11/2012 }

i just started with tracfone, i like it, i don t care if your with virgin mobile or boost or any other prepaid service, i read many bad complaint from customers not happy with the customer service its not just with trafone its with all of them, and you think tracfone is bad you will get rip off from others too, the touch phones are highly price i know i cant afford to pay a hundred to 600 dollars for a phone, i appreciate the basic phones, people stop complaining and appreciate what you got, times are tough these days

Amy

{ 11/05/2012 }

Purchased the LG800 because of triple minutes. No problem with 1st phone. I do not get great coverage with Verizon where I live - tracfone beats their coverage hands down. At this point I would have given them at least a 4 star review. However, the 2nd phone I purchased had software problems. They replaced right away but with a reconditioned phone. I felt a taken advantage of because I had paid for a new phone. As everyone has stated customer service is a problem. Ultimately it is the company that is not providing good customer service. I do not blame the reps that are trying to help, I believe they are doing the best with what the company has given them. Was unable to transfer number from my defective phone to my replacement. Tried 2 times for a total of 1.5 hrs. A ridiculous amount of time to spend trying to fix a problem.

steve

{ 11/02/2012 }

I wish I could give a 0 star but its not an option. Ive been a loyal long term customer of tracfone for many years. I liked the dependable service and no contract. As my family grew we enrolled in the family value plan. It was fine for several months no problem . Then last month we didnt receive our minutes even though our credit card was charged. My wife spent several hours on the phone with tech support/customer service trying to resolve the issue. She had to enter codes into each phone one at a time while the tech support worker on a different continent worked from his end. We were told there was an error. In order to fix the problem they unenrolled us from the value plan and told us to re-enroll later and everything would be fine. Now I find out it isnt. Now I cant even purchase or add minutes to my phone making it useless. I get an error message telling me to call the same number we called before. Also since tracfone requires you to purchase your phone I now have a less than 1 year old 79.00 paperweight. I wonder if tracfone with a click of a mouse can junk your phone out trying to force you to make a new purchase? Stay away stay far away.

Dia

{ 10/30/2012 }

If I had the option of ZERO stars I would have chosen so.
Tracfone is a company that exploits people who depend on a prepaid plan. The amount of dropped calls, weak signal, and poor customer service is prove of this.

1:45 min on the phone with customer service to get the minutes they had charged me for ten days prior but never been issued. Very polite customer support but extremely incompetent. I asked for additional minutes for my inconvenience and they were granted. Minutes should have arrived 24-48 hrs later, but never happened.
Instead of burden my neighbors with another 2 hrs using their home phone to call the 800 number, I chose to go with a different carrier.
Ten days later- still no minutes- I called the 800 number from my new unlimited plan from SIMPLE MOBILE to request a refund because of services not rendered.
ONE hour later, I'm off the phone after talking to a rude unprofessional supervisor, no refund but only original minutes were issued- no extra minutes for the mess they created!!- ... Only 23 days LATE!
The way Andrea ID #6092 handled the situation just proved to me that Tracfone is not a customer orientated company- assuming Andrea ID #6092 actually was following company procedures.
The other customer service representatives were at least polite and apologetic for their company policies' short comings.