Vialgiiknea

{ 02/03/2012 }

Some of these posts are out right lies. Messages from Tracfone, DO NOT use up your units, never have, never will.

I switched to Tracfone from AT&T, as our household cell carrier (4 phones), in 2007. We have not looked back since. Finally upgraded my first one, Motorola W260G, to the EX124G. That 260 was a tank, been beat to hell, and even washed once, and still worked perfect, 3 days ago when I changed to the new phone. My daughter had the same phone, and dropped it in the toilet, "twice!", not water proof, but after they dried out, back in business. Between Tracfone and Magicjack, I have saved over $2500 a year, in landlines and cell expenses. That alone, speaks volumes to me.

Yes, their customer service sucks, but as long as you are patient, and clear with your issue, no problem is without a solution. The people that choose to be dicks, just because the voice on the other end is not perfectly spoken American English, deserve to get screwed. I'm not sorry either, you "Press 1 for English" assbags, make me ashamed to be an American.

Ally

{ 02/02/2012 }

People don't waste your money on the TracFone Motorola EX124G. Recently, I tried to activate two of the Motorola EX124G phones on different days and spoke with the same female who spoke english with a foreign accent. I tried to get my number ported and a new number for the other phone. She had me to enter several codes into the phone and I'm like WHAT? Now, I'm waiting on some stupid SIM card because the codes would not take and the phone says unregistered SIM. As for the other phone, after entering all those codes the phone froze. I like the look and feel of the phone, but TracFone's customer service sucks! They probably have only 2 live customer service reps or maybe 1. I think the chick didn't know what she was doing. After reading the negative reviews, the phones are definitely going back. Who has time to put in codes they should already be programmed into the phone. What a waste of time and money because now I'm going to have to pay for shipping to send them back!

tom

{ 02/02/2012 }

I have had a number of tracfones for 5 years and 4 phones. I have had nothing but positive experiences with them. I use the web site for the number porting, new phones, etc and the purchasing of minutes on sale has worked well for me with everything occurring quickly. Once, when I had a phone stolen, I purchased a new phone online and then did call customer service and they handled the transfer well. Ported the number from the previous phone and gave me back my 1000+ minutes with no issues. Received email notices as to status also. So, for my needs, this company has been great.

Megs

{ 01/31/2012 }

Still the low-cost prepaid king! I have tried two other prepaid providers during 2011 and I finally decided that it is simply not worth the trouble. Tracfone is not the cheapest, they are not the best where it comes to customer service - but they DO have the best reliable coverage! I am sick of little regional carriers...

rlinton

{ 01/30/2012 }

Worst Experience ever!
I've been a tracfone customer for seven years. I recently updated to the LG800G touch screen. This phone is defective, as you can not check messages. Tracfone admitted, I had a defective phone, and sent me another LG800G. After HOURS with technical support, again, Tracfone agreed the LG800G is defective due to the screen locking up, and can not be unlocked. The "Manager" (1-866-234-4357) told me, I am not entitled for another exchange, or refund, as Tracfone is not responsible for defective phones they sell. I have over 830 minutes on this phone, which is useless, and non refundable.
Buyer Beware!! Also, as in previous post, most of their IT support are of Indian decent, and do not speak English well, and most difficult to understand. On one event, the IT person thought she had placed me on hold, and was laughing to other workers about my "frustrations", and thought it was funny I was upset.
Due to my experience and many long wasted call's and time with the IT dept., who do not know what they are doing, I highly do not recommend Tracfone.

Ed

{ 01/30/2012 }

The worst experience ever!!! The phone worked OK, but setting up time is deleted from the time you pay for calling, the "customer service" rep from India or South America or wherever spoke broken english at best and wasted nine minutes of my call time with no help and I was calling from my personal cell to set up the tracfone!!! Never again, I'll activate an old cell 1st.

Rick

{ 01/29/2012 }

Good service so far. Great service in Phoenix and Mesa AZ (5 bars) but "OK" service in California (3 bars in Santa Cruz). Have had no problems adding minutes from their website or from the phone itself.

Try to get the Samsung phone from Walmart with double minutes included for $9.99 instead of buying the "double minutes" card for $20; better deal that way.

The only minor issue I've had so far is that someone left a voicemail when my phone was off and I got the voicemail message like 10 minutes later... and that only happened once. No big deal, so I'm sticking with them.

Phone is durable as I've dropped it like 3 times now and it still works.

Robb

{ 01/28/2012 }

I have been a tracfone user for many years and I do not use a cell phone very often. My old phone still worked for calls but I wanted a newer phone that had a keyboard for sending text messages on occasion. After reading many negative reviews I was uneasy about switching to a new phone. I ordered the Samsung T404G and it arrived the next day. When I attempted to transfer my minuets from the old phone to the new one I received less than half of what I had. Calls to service were not much help but I filled out the "Contact" selection on their website and was contacted by their service a few hours later and the missing minuets were added without any problem. The new phone is great and the quick service was better than expected. If you do not use a cell phone often then Tracfone is a very good deal.

Chris

{ 01/28/2012 }

Don't waste your time or money.....

I bought a tracfone and called to activate. I was told it would take 24 hours to port my existing number from my previous carrier. At the end of the 24 hours it wasn't working so I called and was told they needed another two hours. That didn't work, I was told they needed another three hours... when that didn't work I was told they still needed 24 to 48 hours, that took the total time to activate the phone well beyond 72 hours. I cancelled the order and went with another carrier who guarantees it will be activated in 24 hours or less. Tracfone has the worst customre service I've ever experienced in the cell phone industry, they have customer service people who outright lie to you, and can't quite seem to stand by what they've told you they are going to do.

Bob

{ 01/20/2012 }

I left a previous review on 01/17/2012 but failed to mention that while being able to send/receive text messages to SE Asia for several years, it was discontinued in the last month. Again, I am convinced it is their way to force users to use TracFone's 800-number system at twice the minute rate (and with only ten 800-numbers available). However, after many messages to Philippines and China with the "message sent" response after sending, I found that they were not sent but, surprise-surpirse, I was billed for those minutes. When calling the CSR in Miami, I was told that they do not have an agreement with China. But they do have the ability to call China with the 800-number to landlines and cell phone. Now it is an emergency-only system. When checking with Net-10 as an alternative, I found that it is more expensive that TracFone and, again surprise!, Net-10 is owned by TracFone... NOTE: I want my old TracFone system before I am forced to pay more with another company just to send/receive text messages between America and SE Asia.

Travis

{ 01/18/2012 }

DO NOT USE THIS COMPANY. Terrible service and that's if you can get a clean connection clear down in Belize!!! Buyer beware and avoid this rip off gawdaweful product and service. 8 months of trying to solve problems and still nowhere.

Anthony

{ 01/18/2012 }

Here again, zero rating if they had one. Promises made. Promises not kept. I cannot get a signal from my home in Crystal River, FL. Promised to ship new sims card which would give me a stronger signal. Waited, called a few time more and finally gave up. Won't be with them anymore.

Bob

{ 01/17/2012 }

I lived in China for over 4 years and the China Mobile system there is about the same as the one here. The Nokia phone I had there is 99 percent the same as the one I use here. For about 4 years after coming here, I could use texting to contact China and Philippines but in the past month, they discontinued this. I can receive text but cannot send (except to Mexico...). I called and they said they have no agreement with China. What is happening, though, is the International 800 number service they have (with 10 numbers available) costs two units per minute and text messages were only 0.3 units per message. This is their way of getting more money and it is my way of looking for another service that can be used for texting to SE Asia. TF is fine here and if I want to text to Mexico (and possibly Canada) but their reasoning is going to shoot off their toes. Penny wise and dollar foolish. I will NOT use their 800 numbers.

MzMac

{ 01/17/2012 }

I'm forced to give them 1 star and that's way more than they deserve. -10 stars would be more approriate for these idiots.

The customer service is lousy, they all just read from scripts, repeat the same thing over and over and over and they don't bother to tell you, you have to call back to get your phone activated if you port your number over. They leave you on hold way too long, I spent the whole morning on the phone with them, most of that time I was on hold. I can't even understand the customer service reps because they speak english with such an accent and they talk so fast you can't understand them.

They suck, and I will never buy another cell from them.

Wanda

{ 01/17/2012 }

I give them a 1 star rating because they don't have a 0 star rating. First, they do not allow texting from the US to Canada, but you can call Canada if you go through a long and complicated process. Porting a number over takes up to 2 days and they don't tell you that you have to call back after that to activate the number.
I bought a new phone from them not knowing I wasn't going to be able to text to Canada anymore, my old tracfone I could text to Canada and text while in Canada. But I upgraded to a new phone and now they tell me that I can't text to Canada where my family lives. They said it was a glich in the system that allowed me to. I was told I would receive my phone on the 12th, didn't arrive till the 13th. After I got it I called to transfer my minutes and number over on the 13th and so far I've been on the phone with them for about 10 hours total including the wait times and I still do not have phone service. The operators speak lousy english and they are hard to understand. I've talked to 2 managers and I still have no phone service. and today is the 17th and they now tell me to call back tomorrow! They may be the biggest pay as you go cell service but they're lousy at customer service. If you like being screwed around for hours and hours go ahead and get this cell service.

Karen N.

{ 01/16/2012 }

I have been a TracFone customer for 6 or 7 years, and during that time the company has gone into a serious decline. Formerly excellent customer service is now non-existent. The phones themselves are a good alternative to expensive monthly plans, but their ability to solve customer problems is highly erratic. TracFone used to be great at problem solving, but not anymore. The people in customer service are forced to stick to a script, and have no actual power to solve anything. I hate to say this, because I have loved TracFone for so long, but the TracFone I bought on Jan 9, 2012 is probably my last one, and if they don't fix it this month, they will have lost a longtime, loyal customer. More fools they.

Ray

{ 01/16/2012 }

Customer service could be better.
Phones work as good as I've ever owned (at least 10).
For the 800.00 a year I am saving its
great phones for us.
BUT we also have a land line ...

Dee

{ 01/08/2012 }

I have been with Tracphone about 8 years & no real problems. I bought a new phone and was able to transfer both my number and minutes without difficulty. However, I tried to download a ringtone from their website. The ringtone did not download to my phone but the minutes were deducted anyway. After dicussions with 2 separate csr's (which mostly consisted of me going "excuse me?") they agreed to refund the minutes, but they did not. They continue to send me text messages to contact them to complete the transaction, which I have attempted to do. However, each call consists of a very long wait, me having to explain the problem to someone who has difficulty speaking/understanding English, being transferred to another csr, and on the last occasion, disconnected. Never call Tracphone from a Tracphone because you'll burn up all your minutes. Come to think of it, maybe that's their diabolical plan. The phone service is actually very good unless and until you have to contact their customer service.

BETZ

{ 01/05/2012 }

WE SPEND APP 6 HOURS ON THE PHONE WITH CUSTOMER SERVICE TRYING TO ACTIVATE THE LG 800 THAN WE HAD POOR RECEPTION IN INVERNESS AND OUR HOME.CUSTOMER SERVICE WAS PROVIDED BY NON US PERSONAL DIFFICULT TO UNDERSTAND

Bob McIntyre

{ 01/05/2012 }

If you want to get cheated, ripped off, and treated badly, then TracFone is for you!

They refuse to block web access, email, or messaging, regardless of my requests. They have the buttons on their phone conveniently placed so that it's easy to hit a wrong button which you realize when you get the message that "X minutes have been deleted" from your account.

TracFone itself sends unsolicited messages and then charges for you to view them.

Unlocking a phone? Forget it. They won't do it, and a local shop said I shouldn't even try. TracFone does all kinds of things to make it impossible to unlock.

Therefore, I had to buy another phone when I changed over to another non-contract service.

All I can say is DON'T SPEND A MINUTE OR A DIME WITH THESE PEOPLE!

david

{ 01/04/2012 }

Tracfone is a reasonable deal. Yes.their Customer service is much to be desired and iin deplorable condition. Even if you lodge a request via their website, it goes unanswered, / or the answer to the question has nothing to do with what you had asked. For domestic calls and to keep a communication device in the pocket for emergency-it is petty good.. Their International service is a kind of so so and calls are very frequently get dropped out or poor reception and long connecting time-you pay no matter what-every second on the phone gets to be deducted even if you don't get comnnencted to the other end. The positive side of tracfone is unlimited roll over minutes. I have already accumulated over 1000 minutes. Of course, the question remains what do you do with those minutes. You still need to purchase new add on card at the end of the card's expiry. In general, if you just use your tracfone for only needed communication-it is the best buy in the market.

Johnny O

{ 01/04/2012 }

I have had Trac for 6 years and two phones. I love it. Just a few small glitched in that time but overall It has been great for me. The mobile web I have on my Moto phone leaves something to be desired though.

Bob

{ 01/03/2012 }

Yes,customer service is horrible but so is signal strenth in two areas where I regularly use the phone. Williamsburg, VA and Charleston, SC. Had to change to Verizon, their signal is strong in both locations.

R Peterson

{ 12/31/2011 }

I wonder how many people have had dealings with customer services from other providers? I'm yet to find one that gives top service! The thing with Tracfone is that yes, you deal with slow and not always easy c/s, but in exchange, you get the option of one of the lowest priced services, with affordable phones, carry over minutes, no extra fees, activation fees, etc and still get to make use of any of the 4 top networks(depending on which subsidiary of Tracfone you use)Another tip with regards resolving problems, is to make use of their facebook page...works like a dream comparatively!

Derek

{ 12/28/2011 }

Thier customer service is slower then a one legged dog with no where to run. If they cant figure something out they will just tell you to wait another 24 to 48 hours. And if you ask a question and it isnt on their peice of paper in front of them they wont know what to say.

John

{ 12/26/2011 }

There's a lot of bickering going on about a company that works in a niche' market and predetermined margins. TracFone isn't a Verizon and does not aspire to be. That said, they're also not a supporter of the American workforce and likewise force Americans to subsidize non-domestic economies through lucrative service contracts in countries like Grenada, the Philippines, etc. I would consider them a five star organization if they could also figure out how to provide their service using strictly domestic resources.

Charlie

{ 12/24/2011 }

I wrote a one star review over a year ago. It was a one star because that was as low as I could go.
However, within the last year I have seen a vast improvement in customer service--to their credit. There have been a few minor issues with the phone, but the service is much more efficient.
I was ready to give it up in favor of a more expensive cell phone option, but now I am willing to stay put.
Not perfect, but much improved--and a bargain price.

kellyr

{ 12/22/2011 }

if i could give them no stars but still review them here i would. it isn't the price or the plans - the phones pretty much suck, but the customer service is the worst i have ever encountered.

i had to have a replacement for my two and a half year old phone, which really just needed a new battery. instead they replace my phone and refuse to keep my number despite my repeated requests. their customer service people prove to be idiots in a crisis.

i had to file with the FCC against them, and their response is that they won't follow the portability law, i just have to accept that they changed my number. i've already updated the FCC.

just beware: if you have any problems, they will NOT work with you at all. i am forced to use them due to a contract (not me with them, them with my business), but i am hoping the FCC reams them out.

YOU GET WHAT YOU PAY FOR with tracfone. you can, and should, do better.

Amber Hines

{ 12/21/2011 }

If I could give tracfone zero stars, I would. I ordered Friday with free overnight shipping. It's now wednesday and after two calls and speaking to four different people, I have no tracking number. I tried to cancel my order, but they told me I can still be charged and sent the package. Their customer service is an absolute joke. Each person said the same exact thing to me, like they were reading from a template. When I asked questions, they repeated the same thing, without ever answering me. Tracfone is the worst company I've ever dealt with! Stay away!!

JaniceT

{ 12/21/2011 }

We have used TracFone for over 4 years with no problems until recently. Late this past October, TracFone did some type of "Network Upgrade" which has now caused the "My Account" section of their website unusable for their customers. Contacting their customer service is a total nightmare! Be prepared to be on the phone for a long time to be asked the same thing over and over, to be trasnferred to several people, to hear an extremely noisy background and to deal with people who speak with a very strong accent making the conversation difficult to understand and very frustrating. I, personally, have notified TracFone on 3 different times about their web site issues starting before Nov. 1st and as of this post, December 21, 2011, it still does not work! IMO, TracFone has a great concept but feel they could greatly improve their customer service and correct whatever the issue is with their website. If the section of "My Accout" how their website is not accessible the next time I want to add time, I will be finding a new cell phone plan!

VJ

{ 12/19/2011 }

Just signed up with Tracfone.
Cust service sucks big time.
Initially they offered 'free overnite delivery' but later it was changed to '3 business day for 5$'. These people need to learn some English.

Roger

{ 12/14/2011 }

I have used Tracfone for years with reasonable satisfaction for years, but after being told a coupon code had been applied which they did not apply and the rude behavior of the employees, intentionally repeated processes and mumbled and spoke fast when they did not want to me hear what they were saying, I will be ending my relationship with them forever. The supposed manager gave me a wrong number for Corporate headquarters (I did read it back to him to be sure). When I found the right number I am positive it was the first woman I spoke to. I asked her several times if this was the case and she never would respond. She painfully went through the spelling of my email with the whole n as in Nancy crap even though she surely had after looking up my order number. This is surely a Indian call center which I think most companies have abandoned due to hard to understand accents and high unemployment here in the USA. I just wish I had recorded the calls so I could post them on YouTube and you could see just how bad they are. You have been warned.

Louise Norris

{ 12/13/2011 }

Have been trying for months to activate a new phone. Technical support is poor. Major obstacle is that I owned a tracphone 15 years ago, but no longer have it. Technical support can't seem to get me past this.

Elguason

{ 12/12/2011 }

Been with them for 5 years, check it, five years. Yeah, at first, their customer service were a bit slow to wait and I been getting a run a round at times. But the real reason I stayed is because of their roll over minutes. From 60 days to 90 and more. Originally, my first tracfone was back in 2002 or 2003. A small regular phone, no camera or web browsing. And it was very cheap to afford one. (like about $20 at that time) But I switched to another phone company a year later cause Sprint was selling their motorola at the same price on sale but i never notice about their 2 year activation. (I was a slow learner)
So at 2006, I went back to Tracfone and I never left. Within every minutes I paid, my due date went from next year to two to four years. Holy freakin' wow. O.O And the best part is not only they double your minutes but if you got a promo code, that's even a little more minutes. ( 20 or 40 min.) Two years ago, one of my phone wasn't working properly when I brought it from the store and I had it for more than a month so returning it with the receipt is worthless and I can't afford another one at that time. But when I call customer service about the problem that I had, they said that they will mail me a new one and have me return the defected one. I was so happy on that that I take everything back on what I said about them. Still the waiting period is a bit long though but it was worth the wait and they were really patient on me, I'm not kidding. I somehow change phones not because they're not working but for an upgrade.
You know:
- a regular phone
- a regular phone w/ a camera
- a regular phone w/ a camera w/ video
- camera phone w/ video, fm radio and games
- now a cam phone w/ vid, games, mp3, web browsing, comes with MICRO SD CARD( I've been waiting for that instead of sending my pics by email, eating my minutes, I could now connect to my computer with a USB connection.) and it has a 'touch-screen'.
That's my latest, until it somehow been dropping my calls. But no worry, to this one is my second phone to be replaced from Tracfone. Hey, anything could happen to any phones. Nobody is perfect. I'm gonna be their true loyal customer for a long time.....

......just hope their latest one is an android. Woohoo, can't wait.*rubbing hands* lol...

cjo

{ 12/12/2011 }

Saved a ton on my cell bill and never have any issues. TracFone R O C K S!

Haro K

{ 12/11/2011 }

A great deal. Costs about $12/month for one year of service and 950 minutes of air time. Need more air time, buy more minutes. Government user complaining about the lack of a receipt should buy time cards from a retailer & ask for a receipt (duh?). Phone support is slow but effective. Stop complaining, you get what you pay for!

sean

{ 12/06/2011 }

short:
never buy a tracfone, unless your made of money and know spanish.
reason:
horrible prices on minutes. one text message sent is half a minute, getting a text back is another half minute gone, so pretty much one text with a reply back is one minute. the highest minute card they sell is 1500 for 200$, which is basically 1500 texts which can easily be done in a week or two. which is outrageous and a complete rip off considering you can buy unlimited everything plans for 45$ or less depending on the provider.. they're customer support is also complete crap, i've only called 4 or 5 times, 3 of the times i was on hold for 15-20 minutes which is very frustrating. not to mention every agent i got sounded like they've known english for a year or two. when on the phone with support i try to answer everything with okay because i can't understand 3/4 of what the helper says.

dlb in NH

{ 12/05/2011 }

I've been a TracFone customer for about 5 years, and for my purposes, it works very well.

My only complaint is the horrible, terribly, awful customer service. If you call for any kind of assistance, you're on hold forever, only to be answered by someone for whom English is clearly not a first language, who needs to talk to their manager ever 2 minutes. It's very frustrating and time consuming.

My Nokia phone is very old, and I'm thinking of going with another prepaid service, and a new phone, that will better fit into my budget.

Jonathan

{ 11/30/2011 }

I would think that Tracfone is the way to go in my opinion. It is the most affordable and has great coverage. I think that its not for eveyone though, you gotta check ur bill but its most likely the best option for you too.

Gretchen

{ 11/29/2011 }

Why is there no option for 0 stars? Was a TracFone fan for years, but customer service has gotten so impossible I will be switching to a real phone. Upgraded to a new phone that didn't work well in my area, and tried to transfer minutes (1000+) back to my old phone without having to BUY more airtime to reactivate the old phone or get a new phone number. Ended up with both phones deactivated after several e-mails and literally hours on the line with "customer service." Absolutely ridiculous, and nobody there seems to realize this is not a good way to treat a loyal customer. I have no hope I will get anything out of this.

JIm

{ 11/27/2011 }

I've been with Tracfone for 5 years now. I just upgraded my old faithful Motorola W376G to the new Motorola EX124g with a touch screen keybord and internet web surfing cababilities (2G, so it's slow). Both phones used the AT&T network, so porting the phone number from one phone to the other was a snap. I called Tracfone customer service, they walked me through the steps I needed to do, and within 5 minutes, the new phone was working. The call quality is excellent and I enjoy the easier texting compared to my old flip phone. Thanks Tracfone.

Paul

{ 11/20/2011 }

Tracfone can be okay if you don't need to use it much, and if everything goes right and you don't need customer service. In my experience, about 10% of calls are dropped.

The drawback to Tracfone really is their horrible customer service. If you need it, you have only one option, you need a land-line to call them because their online service is a joke.

Trying to transfer anything over to a new phone, like your number, airtime units, or expiration date is an impossible task online. It took me six or seven calls to customer service to accomplish this after buying and transferring to a new cell. Just re-activating an expired phone a day late requires calling customer service several times.

Don't even try their online tech support. It's completely useless because they'll just tell you to call their customer service number, again requiring a land-line.

Like anything else, you get what you pay for.

TRISHA

{ 11/17/2011 }

Fantastic! Walked me thru transferring to my new phone, transferring my minutes, and explaining how the new phone works.

Donna Garcia

{ 11/15/2011 }

OMG, worst experience ever. I got this phone a year ago from Qvc. just now getting more minutes.Received a message from 800 6206203. Never did figure out their name (from India).First thing they tried to do is get me to pay 2.95 service charge for a 100 dollar shopping card. Asked for expire date on my m/card. I told them I want to get minutes, kept saying it finally he said I can talk to supervisor but he was busy, then he was not there, then he gave a a number to call 555 1212 the information number. I told him every one is U.S. knows that number. I still don't know name of company he said "123" . I hung up. Still don't have minutes.

marilyn

{ 11/15/2011 }

called them today to get my phone activated and the girl said my phone was already activated and i said to hers how comes if its activated why does it saids activated required still shouldnt it not say thats if it activated shes tells me to turn it on then turn it off a couple of times and make a test called and it should be working and if not leave it off for a hours and then try it it should be working so its been 2 hours and nothing its still not workng the chick is crazy i cant get my minutes on it or get get it activated so something is wrong there not good people to asked for help or kmow what there doing there company is a laughable joke if you asked me

Tom

{ 11/15/2011 }

used tracfones for years with only occasional talking to someone with d calls skill in English as a second language.The phones have always worked at home (WA) use well as snowbird house in AZ. Now the phones aren't picking up signals. I talked to 6 (SIX) customer service reps, and each call was dropped before it got started. Then I asked for online help and was told to call a service rep. I am dumping over 1000 minutes because they can,t or won,t fix the problem. Now we have a smart phone, and are dumping the tracfones. Absolutely the WORST customer service I have seen.phones are not picking up signals even tho I can see cell phone towers on the hills outside. I tried to get help by computer after I had 6 (SIX) droppe

diane

{ 11/15/2011 }

I love my trac fone. I had a verizon cell phone for years that I paid 100 dollars for and the thing did not even work in my home. Dropped calls all the time. Then I bought a trac fone. Best phone ever! I got the double minutes already added that lasts me for months. With my Verizon phone I had to buy mins every month because i didnt use a lot but had to keep buying them to roll them over. With my trac fone I can make a call from inside my garage which my wireless home telephone does not even let me do. Paid about 20 dollars for the trac fone and i spend about 10 dollars a month for my minutes. I also bought 2 more trac fones for my two teenagers, also are great phones, no problems, and I control how much they use it by the minutes they receive. LOVE TRAC FONES.

Carly Mriscin

{ 11/14/2011 }

Horrible Horrible Horrible! Never go with Tracfone. My husband and I have spent over ten hours on the phone with them working on getting minutes for our two phones. We have gone for weeks with out a working cell phone due to them having to send us new phones and new parts to phones. NEVER use this company. Their customer service is no help what so ever.

Big BROTHER

{ 11/12/2011 }

We have been with Tracfone for 15 years with many issues-but stayed because it's a hassel changing...but today we got tired of the poor customer service and tracfones technical programming we are spending several hundred dollars to switch companies. We do not have the money, but we also don't have the time to deal with tracfone.

Harry

{ 11/11/2011 }

This company has THE WORST customer service I have ever seen. I simply asked for a receipt to be sent to me via email and after several 45 minute calls I was told "no, we don't give receipts" I asked to speak to a supervisor and they said "no, our supervisors do not speak with customers" When I asked where this pitiful customer service was located I was told the Philippines. If I did not have so much money tied up in this phone I would leave. They do not care when you tell them I am going to go to a new service. What a joke!