Mr. Taylor

{ 05/12/2012 }

I had a contract with them 2years ago. Somehow I saved my phone. Well I have been using Sprint in a contract... Bills were too high. Sprint sucks... Now I am using my old phone. It still works. I am happy so far. I have the 50/month which takes care of my needs. Smaller plans will nickel and dime you. I give 4 stars not 5 stars because I cannot use it at work when my sprint phone worked. But other than that it is real good. I recommend T-mobile prepay per month and not pay as you go or on a contract.

very satisfied

{ 05/10/2012 }

I have tmobile $50 monthly 4g plan and I LOVE IT!!! It's automatically billed to my credit card so there's never an interruption in service.. NO added $20 in "taxes and fees" like with contract plans and the best thing is I use my HTC G2 smartphone on this plan.. Yeah after the 100mb 4g is gone my netflix "buffers" like crazy.. but hey for $50 unlimited everything I can deal with that :-)

CCCC

{ 05/08/2012 }

If you buy a $100 per year plan, with Gold status, it will be an excellent plan for you under the condition that you are not a frequent user. The average monthly cost is low.

sb

{ 05/03/2012 }

The thing simply did not work (unable to receive calls or SMS, which were forwarded to some other number), the 30 minutes for $10 are more like 10 minutes, credit expires, and their overpriced customer hotline is the worst ever.

Dwight

{ 04/22/2012 }

This year, no SMS reminding my daughter to renew her minutes. Minutes expire, no-customer service to restore minutes. Why would I continue purchasing service from TM when they steal $$ from my kids.

d2f

{ 04/21/2012 }

I signed up for $10 and a few days later the account was zero. It seems that T-Mobile signed me up for some premium service without telling me. That service costs more than ten dollars and I was left with nothing. I went on line and chat with them, eventually they restore the $10 but days later I found it was down to $5.61. I chatted with them again only to find out the T-mobile had third party services attached that I did not know about nor is it mentioned on their web site and there is no way to turn them off unless you chat with T-mobile. This time T-mobile did not refund the charges. But I was able to have them turn off everything, no third party services, no premium services, no dam crap that I did not sign for. The only problem is unless you know about it they will nickel and dime your account like a vampire until you either kill the account or contact them and ask them to bug off. So what do I think of T-mobile? if zero stars was possible they would get it.

Jesus

{ 04/12/2012 }

T-Mobile is a pretty good prepaid cell phone company. I've been with them a few years and haven't had any major problems. They recently released a new prepaid refill android application. It's pretty good. https://play.google.com/store/apps/details?id=com.TMobileTopup

Laura

{ 04/10/2012 }

I purchased the exhibit 2 from walmart on the 50/per/mo plan because tmobile gets reception in the buildings at my school. but its been nothing but problems! 1) i had to change my number since the porting department fails at life and could not port my old number over 2) i pay my monthly bill via refill card but it does not automatically post!!!! WTH?! i have to call them at midnight on my due date and b***h until they restore my service and my phone constantly shuts down saying it has not been paid even though i always pay early 3)customer service is full of complete idiots who contradict each other and no one can get the job done! 4) the exhibit is a very cheap phone and it shows 5) i cant even use the 4g i pay for b/c then it will not send or receive texts but that happens half the time anyway so what's the difference? I will rethink before I buy prepaid again.

NJdude

{ 04/04/2012 }

No connectivity problems but money in account seems to disappear and there's no way to track usage other than by using the phone's own records, i.e. no online account records of calls/texts made/received. Customer service is worthless and as usual English is a second language for them. Switching two/three phones to another prepaid service. Find a service that respects their customers.

Bob

{ 03/27/2012 }

I changed for ATT to T-Mobile about a year ago. So far the $30 1500 min/text w/30mb data is working for me. I have even found the UMA on my Nokia Mode E73 to be of value in areas that don't have great reception. My house is just 3 bars without the UMA on Wifi, but full bars as soon as I get into Wifi range. When we travel my phone works at all the hotels with Wifi even if the coverage is not there. I am told that the UMA feature works anywhere in the world with Wifi to call the States. Very convenient - and I'll try it on a cruise this summer. Don't look for great customer service from anyone if you have a prepaid account and most providers have outsourced their CS Depts. My best advise is to buy a used T-Mobile phone if you want T-Mobile prepaid to work the best. Their bands are different than AT&T and although my old AT&T Nokia phone would work (after it was unlocked) it was not as good as the T-Mobile native Nokia phone. So, follow the rules, get a proven phone, and don't wxpect miracles. The service is well worth the $30/mo when compared to Verizon and ATT's $75+++.

Sunny

{ 03/27/2012 }

T-mobile service waste of money.. Bad.. I had t-mobile for 2 years..

Mick

{ 03/26/2012 }

If I could leave an even lesser score - I would. Let me say that I picked up TMobile prepaid (coming over from Boost Mobile) and immediately after I was signed up and ready to go, I ran into issues. I had to have a certain security measure unlocked on my HD7 so that I could fully access the web. Not only that but I do a lot* of traveling, and a GPS is a must. With Boost Mobile, the GPS was free and FULLY* helpful. The phone (Samsung Prevail) seemed to basically transform into a handheld GPS with voice-over's as you travel along and the maps would INSTANTLY update should you decide to hop off or take a wrong turn. TMobile's "Mapping" service (as they call it) took WAY TOO LONG to update. In the 2 or 3 minutes that it's calculating, you've driven well far off the map. Tmobile also offers MORE 4G coverage for more money. Well here's the catch, ALL internet services on cell phones slow's down - 4G or not. So basically all you're paying for is something that DOES NOT EXIST. I find it ironic that Tmobile has been around longer than Boost (which i'm sure is another company under a new name) yet Boost offers a RELAXING prepaid expierience for it's customers with NO hassle. With TMobile - I was prompted -VIA PHONE - to give up my social security number to access the internet (A feature that is supposed to be UNLIMITED) READ MY WARNING!! TMobile=LIMITS... PERIOD. THis is the WORST* phone service I've EVER had to endure and I'll be MORE THAN GLAD to avoid adding another month and going back to the NO HASSEL- NO HAGGLE - Boost mobile (which also has bill shrinkage.) Get it together TMobile - Prepaid accounts for more than half of our nations cell phone users.. YOu're losing business and turning away customers.

very angry

{ 03/19/2012 }

I'm soooo mad right now tmobile is a rip off, I was under the tmobile contract and somehow I woke up on yesterday to find out my acct was transferred to tmobile prepaid. Wtf?? How is that even possible? So I called tmobile both prepaid and postpaid customer care, told them my issue and was told oh its ok we can fix it that it would take a few hours for this issue to be resolved, a few hours later still no tmobile service I called back and was told there's nothing they can do... I was so mad I just said screw it transfer me to prepaid so I could put 70.00 on my phone for the monthly 4g plan it went through successfully... tried to make a call the call couldn't be placed called cs they tld me to wait 1hr it should work 1hr came and went still unable to make a call or txt and I can't get a refund!!!!

TeeTee

{ 03/17/2012 }

I recently got the Samsung Exhibit 2 from my local walmart; they helped me set up my new phone there any everything; and when i told girl i wanted the 30 dollar unlimited text and web and 100 talk minutes she said that plan was not allowed on my phone. And that i would have to get the 50 dollar a month plan. I am one of the many jobless people; and continue to search; and i don't think i can fork over 50 bucks a month for a phone; reason why i left verizon for virgin mobile; and i would have stuck with Virgin but i am currently moving where sprint's towers and reception is basically non-excisent. So how can i get on the 30 dollar plan; if thats possible? everyone says it is; is there a way to change my plan?

Teresa@Charly

{ 03/17/2012 }

i had the same problem; and after some digging on youtube it was the APN; something was amiss with it; so i typed some new stuff in ((like i said youtube helped me lol)) and then i restarted my phone and its been working fine since(: Idk if you will see this but i hoped it helped abit

Charly

{ 03/17/2012 }

If i could give your Pay as you go plan a zero I would!!! I paid over $200 for the exhibit II thinking it would be a good phone. BOY WAS I WRONG!!! It NEVER has service even though on your map I should have good coverage. Every call I have had has been dropped. Im lucky to even make calls!! I dont get my texts until half a day later. If i want to send one I have to resend it like six times!!! DONT BE FOOLED!!! THESE PHONES ARE NOT WORTH IT!!!!

Guest

{ 03/16/2012 }

I have been ripped-off the last three times I bought a pre-paid card. I call it in they up date my phone, and without using my phone I go from 205 minutes to 82 over night. I am done after 14 years.

Junior

{ 03/15/2012 }

I have been with TM pay as you go prepaid for about 7 years. I use to use about 1200 minutes/year but currently use about 500 min/year and I always have minutes to rollover. The rollover feature is simply the best because some years I only use a $10 card to save my unused minutes & thereafter my unused minutes are then extended for another whole year!

Once, I nearly forgot to refill my minutes 1 day before the anniversary date, but I made a quick $10 refill purchase online at Wal-Mart in the middle of the night. Thereafter, I sent a “To Do” email reminder to myself 11 months in advance to ensure I never miss a refill. I don’t depend on TM to keep me informed regarding refills because sometimes machines will fail...

The cons of TM are customer service outsourcing, and as a previous poster stated, there should be more senior citizen friendly phones.

Nellie fox

{ 03/10/2012 }

I don't have many problems with the phone except, phone constantly needs charging and I get crappy reception 9 times out of 10...I have a problem with their billing department and their constant messages on my phone . I can make my payment for 1500 hours at 10am and I still get messages all day, telling me my service has been disrupted because I haven't paid for my service...This happens every month and it is very annoying. I am going back to Verizon next month.Terrible consumer service as far as I am concerned

DC

{ 03/07/2012 }

Been with tmobile pay as you go for more than 5 years. Best deal. I find nothing comes close to tmobile flexibility for low/medium usage, non-smartphone. Ed: what service do you use instead? It sounds like you never use your phone if you have $278 accumulated minutes, and didn't notice until 2 days (if you are not lying). I've also lost dollars when I forgot to recharge after a year, but got most back as a 1 time courtesy by adding $50. So I learned to check my expiration date and always renew 1 day before. If you just added $50 a year your minutes would have rolled over for a whole other year. You sound a cheapskate and Tmobile was losing money off of you anyway.

Pattee

{ 03/04/2012 }

According to TMobile's coverage map, I should get "moderate' coverage where I live. I bought a phone and I use the pre-paid plan. It worked out while I wasn't using the phone from home very often, but I would get "No Network Coverage" messages more often than I thought I should when I did call from home. Recently I've had to use the phone from home more often, and I've had trouble sending and receiving calls. I contacted customer service, and the agent told me that there is "almost no" coverage where I live. Their coverage map isn't accurate. It's misleading. I'm looking for another provider, and I'm glad I don't have a contract with TMobile.

Ed Rayman

{ 02/29/2012 }

I had this sevice for about 4 years. It was fairly decent. No complaints about signal, it is a prepaid.
What I have a problem is that every year when it was about 3 weeks before year was up, I would get a text almost every day reminding me that it was time to renew.
My time was in Jan. The end of last year and into Jan was very busy. My wife went to use the phone in the middle of Jan and said no minutes left. I said this can't be. We had about $278 left. I checked and the minutes was erased. I called service to find out why. She said it was about 2 days past the nenew date. I checked the phone and no text messages at all. I told her this and she insisted messages were sent. I said B.S. as I had previous messages other people sent before that so I did not delete any for a while.
I tried to reason with her and ask if there was someone I could talk to see if I could get my $278 restored. She said NO with a very cold attitude and ask I would like to buy more minutes? Really. You just stole $278 from me and asking me if I would like to buy more minutes now. I said I will look into going to another carrier and she said oh well, we don't like to lose you, but if that's what you want. Anything else I can help you with? Again...Really...help me!! About talking to someone you actually can. She said there was nothing nobody could do since I forgot to renew my yearly minutes. I stated that I did not get the yearly text reminders that I did like the last 4 years and forgot since it was a year ago. Too bad. So now I went with ATT. Unless they restore my minutes, I will never go back to these thieves. I sent emails to contact and never got one response back for any of those. So, again, TMobile, thanks for stealing my money, I hope you really needed it.

Dan

{ 02/27/2012 }

Really like the 30 dollar unlimited data/txt and 100 min talk. Call during the day and ask to talk to US rep when porting number. Did not know you have to ask for 30 dollar unlimited deal when first sign up.

Ed Travis

{ 02/19/2012 }

A SERIOUS Warning! Pay as you go is the only way. T Mobile will extend all contracts you may have on your plan if you make any changes to any single cell plan service. This keeps you stuck as one phone in your plan dies (we have 5). And the sales people do not tell you this one SERIOUS FACT!

Nader

{ 02/18/2012 }

Terrible service. They don't give you any refund for your used prepaid minutes no matter what. I'll never buy any of their products/services.

Joe

{ 02/15/2012 }

Here is the deal. Ive been with Sprint, Verizon, and AT&T over the years. Their contracts suck, coverage is decent, except for sprint, and their monthly prices are through the roof. I decided to go with t-mobile after getting fed up with my $110 a month bill for 700 min unlimited text and 0 data for 2 lines. I canceled them, ported my numbers to Sim cards and bought 2 iphones and unlocked and jailbroke both of them. Installed sim cards and off to the races. Unlimited text, data (you can only use 2g on unlocked iphones so no data limit) and unlimited text for $100 a month. Coverage is just fine, better than sprint, have yet to have a dropped call. Screw the big companies, think about the numbers, and go with T-mobile. Fantastic.

Mike

{ 02/07/2012 }

T-Mo's not so bad. You get what you pay for. I have an unlocked iphone 3GS running g-voice and SIP primarily over a Clear 4G hotspot. I keep it in airplane mode and use the T-mobile prepaid as a "batphone" when there's no clear signal, as a backup (or for a light user) you cant beat the price - grab a $100 card to get gold status in year 1 and your service is $10/year thereafter if you don't use many mins.

Michele

{ 02/02/2012 }

Through with T Mobile. I should have known after my last problem with losing minutes, but dummy me, I decide to hang in there and purchase more minutes. Then end up with bogus phone calls/ads. I only purchased the phone for emergency use so it was rarely used. Then one day I purchased a ten dollar card, activated it by phone afterwhich I received the message that I had done so, afterwhich I try to use my phone and get "sim card failure." Took it to the TMobile shop and they told me that someone else now had my phone number and that increase went to another phone.o_O ???? Money in the trash. Stick a fork in me. I'm done!

WP4sale

{ 01/31/2012 }

I even want rating this plan as "0" star, but there is no choice. I had this plan for a month and the signal is always weak and unstable at all. It made me so mad whenever I need make a call, there is no signal. So far I had no a call completed yet, I even called six times to finish a call. What a worst plan in the world. Stay away from T Mobile if you want to live longer.

phamm

{ 01/31/2012 }

I have had a T Mobile prepaid phone for over 6yrs...no issues, at all! The price can't be beat, some months I spend $25 others I might spend $50...but at least it is up to me. I am now considering upgrading to a smart phone and would use the monthly plan T Mobile offers for just $50 per month...can't beat that!

bill

{ 01/26/2012 }

worst customer service on the planet earth

MeMyself

{ 01/19/2012 }

I am trying to reduce the average stars.
Reason- TM owes me $120
Reason for not giving 1star- 1 star sounds angry frustrated and contrary to 5 star that people give.

Rob

{ 01/17/2012 }

Don't sign up with T-Mobile!!!! Do some research before getting you make this mistake as I did. Search reviews to see what a bad company T-Mobile is.

Get a pay-as-you go service such as Net 10.

The postpaid sevice for T-Mobile is HORRIBLE. After realizing how horrible there service was. Poor reception, dropped calls, bad customer service, I canceled my contract within the first week and never used their phone again. I never agreed to continue receiving service. After not receiving any communication for several months I suddenly received a bill in the mail for $96.00 that was owed. I attempted to contact customer service and was told you cannot contact the department responsible for disputes by phone. You can only communicate by email or post mail. After emailing them and explaining the situation, I was rudely dismissed and they insisted I pay the amount due.
I sent them another email explaining in greater detail why I was not reponsible and they responded back within the hour to say that they would not discuss it anymore and any further contact had to be sent by post mail.
Phone Service - 1 star.
Customer Service - 0 stars.

sali

{ 01/12/2012 }

I got my pay as you go plan today and I'm very angry now because they charged me for all incoming calls,I checked that for a an incoming call which takes 2:01 they charged 3 minutes and exactly 30 cents

alice

{ 01/10/2012 }

I have the walmart deal $30 unlimited web and text with 100 min talktime -- I ported two lines over from ATT in mid December and have had 3 really difficult times with customer service in just these last 3 weeks (getting the lines activated, one line was put on wrong plan, and they've messed up auto pay on one line)
I had noticed when I tried to sign up for autopay on the t-mobile website that it kept kicking me out. They said I had to call to sign up, so I did (he messed up on one line and evidently I have to call again in a month to try again)
What I find odd is that I cannot access the auto pay or refill screens online for either number, and I can't tell if even the one line that is supposed to be already signed up for auto pay is good to go.
Anyone else on the walmart plan having horrendous customer service experiences??

Colin

{ 01/06/2012 }

I live in a difficult cell area. I live near an airport, so they cannot build a lot of towers nearby. I have had AT&T and Verizon and neither was very good. Verizon was so bad, I had to stand up to make a call, though the phone would ring if I was sitting down.

About 2 years ago, I switched to T-Mobile, and I am very, very happy. I have a basic, inexpensive Motorola flip phone, and it works very well, with 3-4 bars at home. I am on their pre-paid plan, and when I recently wanted to upgrade my phone, they had a phone that met my needs, but they said I could probably fine it cheaper at Target, and they they would help me if I had a problem transferring my account to it! So, I went to Target, got the identical phone for $50 (instead of $80 @ T-Mobile) and was up within 15 minutes. Now that is service!

Lin R

{ 01/06/2012 }

After reading the horror stories on all carriers, I decided on T-Mobile. Went to a T-Mobile store and selected a cheap Samsung phone and $30.00 card(in case experience turned out to be too bad to continue). Everything went well and I just refilled account online and got instant confirmation on my phone.

My only complaint is that I wish they would "retire" the phone number for 90 days. Luckily my phone number was not one from someone escaping every bill collector in the world.

Bottom line: I wanted a cheap cell phone for emergency use and that is what I got.

MJ

{ 01/04/2012 }

Ordered a phone from tmobile. It was delivered yesterday. Have been trying to activate it for 2 days. First, invalid activation code (on the card they sent me with the phone). Been transferred to customer service people in circles. Can't understand most of them. Finally on Day 2, I got another activation code. Tried to activate it on-line. Still nothing. I give up. No wonder Apple is trouncing everyone.

Andy

{ 01/03/2012 }

I have the 30$/ Unlimited Text and Data + 100 minutes. To be able to get not only get real unlimited data whereas companies like Verizon and AT&T offer "unlimited web" which only allow you 2gb, but to get 5gb at 4G speeds thats insane. I thought of it as 15$ for unlimited data, 10$ for unlimited text and 5$ for 100 minutes the best deal out there right now. The only plan that comes close is the Virgin Mobile 35$/ Text and Data + 300 minutes but on their plan your still limited to 2gb of data and its not even 4G. The best phone the Samsung Exhibit II 4G for 200$. That may seem a little expensive but for a 3.7" high res screen a 1ghz processor and front facing camera one of the best prepaid cell phones out there.The coverage where i live i.e. between two mountains doesn't get 4G but driving 1 mile out the 4G is blazing fast and i spend most of my day away from home anyway.

Matt

{ 01/02/2012 }

I live in an area that indicates that I have 4G service in a strong coverage area yet I get a very weak signal. Before going out on a road trip for New Years, I could at least get 2G (EDGE). Now I get nothing except a phone signal. T-Mobile customer care is no help. My next door neighbor also said the same thing happened to him. The Monthly4G plans are only really useful if they do big things like work. Considering my use of data is less than 500 megs, it might be high time to consider Page Plus ' "The 55 Plan." I was previously a Page Plus customer but left only because they did not offer enough data. The service was otherwise outstanding.

Jay

{ 01/01/2012 }

I have the $30/mth 1500 min plan. Hands down it beats anything the other major carriers offer. I did some online comparisons today to see if I could find a better price, and instead found comparable plans going for $45+. Tmobile has earned my business with their foresight to offer this cost effective service which meets my needs.

Cletus VanDamme

{ 12/25/2011 }

Purchased the Samsung Dart Android OS based phone for $150 and have had the $50/month unlimited plan for the last 6 months. Haven't really had any issues at all, the data slows down a little bit after 100mb, but I still can use most of my apps without a noticable difference (facebook, pandora, even navigation) and the price sure beats my old Verizon plan that was just shy of a hundred bucks a month. The only issue I had was transfering my number from a diferent carrier, but the problem was easily solved with a little patience

T-mobile spam

{ 12/18/2011 }

I activated a new phone number with T-Mobile prepaid and within 24hr started to get Spam text and phone calls. So I called T-mobile and they changed my phone number and within 24 hr I had spam text messages again. WOW. this SUCKS. Looks like their batch of numbers been sold to spammers.

starr

{ 12/14/2011 }

Sprint sucks big time... I switched from t mobile to sprint and all i get from sprint is crapy service and they have added preimium service's on my account almost evry other month that i didnt aprove ! The sprint web is very slow & sprint 4g aint down here. When i signed with sprint in april they told me it would be here by augist NOT. its now december and its still not here . SPRIJNT IS FULL OF B.S..... IM GOING BACK TO T MOBILE!!!!!! T MOBIle is alot better than att or sprint or boost or virgine

Lovepizza

{ 12/06/2011 }

By the way, using this you don't need to feel ashamed to say I use, tractophone, or boost or virgin. You can say I use Tmo, Tmo is a cool carrier world wide.

Lovepizza

{ 12/06/2011 }

Being using it for 1 year, and it is the best thing ever.
I have the 30 dollar per month.
There is roaming, Canada sms included.
I buy the pre paid card at calling mart and I don't pay tax,shipping and get 5%discount.
There is no other plan in att, verizon or sprint similar to this.

Amy

{ 12/06/2011 }

I've had my prepaid phone with T-Mobile for 5 days now. Since I've gotten it I have been trying to get my old number attached to this phone. Customer service for T-Mobile is horrible. I have managed to talk to 4 different customer service representatives and none of them have been able to take care of this for me. The one I talked to this morning told me just to wait a little longer because it can take up to 72 hours (this was on my 5th day of waiting). I am currently attempting to talk to a manager and have been on hold for 30 minutes. I'm sure the phone and plan will probably be fine, but I'm not sure if they're worth the headache with the support department.

BW

{ 12/05/2011 }

@ Me...The merger has "NOT" happened. As of Dec. 2011 AT&T withdrew its merger application from the FCC while simultaneously the Dept of Justice is still standing firm on preventing this merger. AT&T did not expect this type of opposition...

Let's see what 2012 brings.

SB

{ 12/02/2011 }

EXCELLENT!!!! I love the T-mobile prepais service. I just recently switched for the pay as you go to the $30/1500 minute talk and text plan. Perfect for me. I love the freedom of no contract. It's also perfoect for my 10 year old son (he has the regular pay as you go/purchase minutes plan. The only reason why I did not give 5 starts is that the pre-paid customer service leaves something to be desired. It seems as the the "contract" folks get US based agents and the "no-contract" folks get offshore agents. That's about it!

Brian

{ 12/01/2011 }

I have the per minute plan, which is perfect for me since I normally only use a cell phone for emergencies. After a few years I got to their "Gold Status" and now just pay $10 a year to keep it going.