Michele

{ 02/02/2012 }

Through with T Mobile. I should have known after my last problem with losing minutes, but dummy me, I decide to hang in there and purchase more minutes. Then end up with bogus phone calls/ads. I only purchased the phone for emergency use so it was rarely used. Then one day I purchased a ten dollar card, activated it by phone afterwhich I received the message that I had done so, afterwhich I try to use my phone and get "sim card failure." Took it to the TMobile shop and they told me that someone else now had my phone number and that increase went to another phone.o_O ???? Money in the trash. Stick a fork in me. I'm done!

WP4sale

{ 01/31/2012 }

I even want rating this plan as "0" star, but there is no choice. I had this plan for a month and the signal is always weak and unstable at all. It made me so mad whenever I need make a call, there is no signal. So far I had no a call completed yet, I even called six times to finish a call. What a worst plan in the world. Stay away from T Mobile if you want to live longer.

phamm

{ 01/31/2012 }

I have had a T Mobile prepaid phone for over 6yrs...no issues, at all! The price can't be beat, some months I spend $25 others I might spend $50...but at least it is up to me. I am now considering upgrading to a smart phone and would use the monthly plan T Mobile offers for just $50 per month...can't beat that!

bill

{ 01/26/2012 }

worst customer service on the planet earth

MeMyself

{ 01/19/2012 }

I am trying to reduce the average stars.
Reason- TM owes me $120
Reason for not giving 1star- 1 star sounds angry frustrated and contrary to 5 star that people give.

Rob

{ 01/17/2012 }

Don't sign up with T-Mobile!!!! Do some research before getting you make this mistake as I did. Search reviews to see what a bad company T-Mobile is.

Get a pay-as-you go service such as Net 10.

The postpaid sevice for T-Mobile is HORRIBLE. After realizing how horrible there service was. Poor reception, dropped calls, bad customer service, I canceled my contract within the first week and never used their phone again. I never agreed to continue receiving service. After not receiving any communication for several months I suddenly received a bill in the mail for $96.00 that was owed. I attempted to contact customer service and was told you cannot contact the department responsible for disputes by phone. You can only communicate by email or post mail. After emailing them and explaining the situation, I was rudely dismissed and they insisted I pay the amount due.
I sent them another email explaining in greater detail why I was not reponsible and they responded back within the hour to say that they would not discuss it anymore and any further contact had to be sent by post mail.
Phone Service - 1 star.
Customer Service - 0 stars.

sali

{ 01/12/2012 }

I got my pay as you go plan today and I'm very angry now because they charged me for all incoming calls,I checked that for a an incoming call which takes 2:01 they charged 3 minutes and exactly 30 cents

alice

{ 01/10/2012 }

I have the walmart deal $30 unlimited web and text with 100 min talktime -- I ported two lines over from ATT in mid December and have had 3 really difficult times with customer service in just these last 3 weeks (getting the lines activated, one line was put on wrong plan, and they've messed up auto pay on one line)
I had noticed when I tried to sign up for autopay on the t-mobile website that it kept kicking me out. They said I had to call to sign up, so I did (he messed up on one line and evidently I have to call again in a month to try again)
What I find odd is that I cannot access the auto pay or refill screens online for either number, and I can't tell if even the one line that is supposed to be already signed up for auto pay is good to go.
Anyone else on the walmart plan having horrendous customer service experiences??

Colin

{ 01/06/2012 }

I live in a difficult cell area. I live near an airport, so they cannot build a lot of towers nearby. I have had AT&T and Verizon and neither was very good. Verizon was so bad, I had to stand up to make a call, though the phone would ring if I was sitting down.

About 2 years ago, I switched to T-Mobile, and I am very, very happy. I have a basic, inexpensive Motorola flip phone, and it works very well, with 3-4 bars at home. I am on their pre-paid plan, and when I recently wanted to upgrade my phone, they had a phone that met my needs, but they said I could probably fine it cheaper at Target, and they they would help me if I had a problem transferring my account to it! So, I went to Target, got the identical phone for $50 (instead of $80 @ T-Mobile) and was up within 15 minutes. Now that is service!

Lin R

{ 01/06/2012 }

After reading the horror stories on all carriers, I decided on T-Mobile. Went to a T-Mobile store and selected a cheap Samsung phone and $30.00 card(in case experience turned out to be too bad to continue). Everything went well and I just refilled account online and got instant confirmation on my phone.

My only complaint is that I wish they would "retire" the phone number for 90 days. Luckily my phone number was not one from someone escaping every bill collector in the world.

Bottom line: I wanted a cheap cell phone for emergency use and that is what I got.

MJ

{ 01/04/2012 }

Ordered a phone from tmobile. It was delivered yesterday. Have been trying to activate it for 2 days. First, invalid activation code (on the card they sent me with the phone). Been transferred to customer service people in circles. Can't understand most of them. Finally on Day 2, I got another activation code. Tried to activate it on-line. Still nothing. I give up. No wonder Apple is trouncing everyone.

Andy

{ 01/03/2012 }

I have the 30$/ Unlimited Text and Data + 100 minutes. To be able to get not only get real unlimited data whereas companies like Verizon and AT&T offer "unlimited web" which only allow you 2gb, but to get 5gb at 4G speeds thats insane. I thought of it as 15$ for unlimited data, 10$ for unlimited text and 5$ for 100 minutes the best deal out there right now. The only plan that comes close is the Virgin Mobile 35$/ Text and Data + 300 minutes but on their plan your still limited to 2gb of data and its not even 4G. The best phone the Samsung Exhibit II 4G for 200$. That may seem a little expensive but for a 3.7" high res screen a 1ghz processor and front facing camera one of the best prepaid cell phones out there.The coverage where i live i.e. between two mountains doesn't get 4G but driving 1 mile out the 4G is blazing fast and i spend most of my day away from home anyway.

Matt

{ 01/02/2012 }

I live in an area that indicates that I have 4G service in a strong coverage area yet I get a very weak signal. Before going out on a road trip for New Years, I could at least get 2G (EDGE). Now I get nothing except a phone signal. T-Mobile customer care is no help. My next door neighbor also said the same thing happened to him. The Monthly4G plans are only really useful if they do big things like work. Considering my use of data is less than 500 megs, it might be high time to consider Page Plus ' "The 55 Plan." I was previously a Page Plus customer but left only because they did not offer enough data. The service was otherwise outstanding.

Jay

{ 01/01/2012 }

I have the $30/mth 1500 min plan. Hands down it beats anything the other major carriers offer. I did some online comparisons today to see if I could find a better price, and instead found comparable plans going for $45+. Tmobile has earned my business with their foresight to offer this cost effective service which meets my needs.

Cletus VanDamme

{ 12/25/2011 }

Purchased the Samsung Dart Android OS based phone for $150 and have had the $50/month unlimited plan for the last 6 months. Haven't really had any issues at all, the data slows down a little bit after 100mb, but I still can use most of my apps without a noticable difference (facebook, pandora, even navigation) and the price sure beats my old Verizon plan that was just shy of a hundred bucks a month. The only issue I had was transfering my number from a diferent carrier, but the problem was easily solved with a little patience

T-mobile spam

{ 12/18/2011 }

I activated a new phone number with T-Mobile prepaid and within 24hr started to get Spam text and phone calls. So I called T-mobile and they changed my phone number and within 24 hr I had spam text messages again. WOW. this SUCKS. Looks like their batch of numbers been sold to spammers.

starr

{ 12/14/2011 }

Sprint sucks big time... I switched from t mobile to sprint and all i get from sprint is crapy service and they have added preimium service's on my account almost evry other month that i didnt aprove ! The sprint web is very slow & sprint 4g aint down here. When i signed with sprint in april they told me it would be here by augist NOT. its now december and its still not here . SPRIJNT IS FULL OF B.S..... IM GOING BACK TO T MOBILE!!!!!! T MOBIle is alot better than att or sprint or boost or virgine

Lovepizza

{ 12/06/2011 }

By the way, using this you don't need to feel ashamed to say I use, tractophone, or boost or virgin. You can say I use Tmo, Tmo is a cool carrier world wide.

Lovepizza

{ 12/06/2011 }

Being using it for 1 year, and it is the best thing ever.
I have the 30 dollar per month.
There is roaming, Canada sms included.
I buy the pre paid card at calling mart and I don't pay tax,shipping and get 5%discount.
There is no other plan in att, verizon or sprint similar to this.

Amy

{ 12/06/2011 }

I've had my prepaid phone with T-Mobile for 5 days now. Since I've gotten it I have been trying to get my old number attached to this phone. Customer service for T-Mobile is horrible. I have managed to talk to 4 different customer service representatives and none of them have been able to take care of this for me. The one I talked to this morning told me just to wait a little longer because it can take up to 72 hours (this was on my 5th day of waiting). I am currently attempting to talk to a manager and have been on hold for 30 minutes. I'm sure the phone and plan will probably be fine, but I'm not sure if they're worth the headache with the support department.

BW

{ 12/05/2011 }

@ Me...The merger has "NOT" happened. As of Dec. 2011 AT&T withdrew its merger application from the FCC while simultaneously the Dept of Justice is still standing firm on preventing this merger. AT&T did not expect this type of opposition...

Let's see what 2012 brings.

SB

{ 12/02/2011 }

EXCELLENT!!!! I love the T-mobile prepais service. I just recently switched for the pay as you go to the $30/1500 minute talk and text plan. Perfect for me. I love the freedom of no contract. It's also perfoect for my 10 year old son (he has the regular pay as you go/purchase minutes plan. The only reason why I did not give 5 starts is that the pre-paid customer service leaves something to be desired. It seems as the the "contract" folks get US based agents and the "no-contract" folks get offshore agents. That's about it!

Brian

{ 12/01/2011 }

I have the per minute plan, which is perfect for me since I normally only use a cell phone for emergencies. After a few years I got to their "Gold Status" and now just pay $10 a year to keep it going.

EndOfTmobile

{ 11/19/2011 }

The $1.49 DayPass data plan metntioned above is no longer available. T-Mobile has screwed a lot of it's customers and appears to have stopped caring about long term customer relations. I bought a $500 phone from T-Mobile because they ofered this plan which was a very good match to my usage: I really only need data to get wind and wave reports at the beach about 1 or 2 days per week.

With apologies to the 99% workers at T-Mobile, I hope the 1% idiots who made this decision will suffer from the long and painful decline of T-Mobile. I will certainly do whatever I can to prevent the ATT merger.

Linda

{ 11/18/2011 }

I would give minus 10 stars if I could. I purchased a T-mobile prepaid plan and then found out I could only make and receive calls if I was outdoors at my house because its a very poor reception area! What!! When I tried to recover my money I got the run around being transferred from person to person, half the time I could not understand the person I was talking to, and they would just talk over me and not listen to what I had to say. All I wanted was credit on what I had paid as I can't use T-mobile where I live. They have quite a racket going, get your money, and if you can't use thier service they just keep transferring you so you never get an answer. Is it just me or does this happen a lot? Call me confused, frustrated, and extremely angry.

Juan

{ 11/16/2011 }

One star, and going down to zero, nada
I'm sending text messages to my girfriend and the message arrived 6 hours later. I had a big problem with her because of TM Do they care about my relationship, NOOO.
Guys, look for other companies, there's a lot of competition out there. Good luck!

Sam

{ 11/14/2011 }

The biggest drawback with a prepaid plan from T-mobile is that they do not let you see what you are being charged for. There are no records available to you online. So if your prepaid money can disappear, and you have no way of figuring out where it went. This, to me, should not be allowed because either T-mobile or a 3rd party can place fraudulent charges on your account, and you have no way to figure this out. My suggestion: block sms and downloads as soon as you start your service, but even then you can't be sure that your money isn't being taken improperly.

I also have service with Virgin Mobile. That company provides complete records of all pre-paid charges for a 60-day period. T-mobile should do the same, but if they did, their customer service people would be fielding calls from irate customers about erroneous charges.

bobm

{ 11/13/2011 }

I purchased a Samsung Exhibit II Android phone 2 weeks ago. The phone is spectacular and I have the $30 per month 100 minutes talk , unlimited text, unlimited data with 5GB's at 4G speed. The coverage is great. The phone is one of the best on a pre -plan. I am extremely pleased.

Ray

{ 11/12/2011 }

There are pro's and con's with any cellular plan or provider. I'm quite pleased with T-Mobile's prepaid plan. It has saved me a lot of money. However, a few nits. First, there is no monthly statement and no statement available on-line. If you think you don't need one, then you accept paying for an endless number of SPAM SMS messages. I have left my SIM card out of the phone this month and so far have used up $25 worth of credit. I have no way of knowing what these charges are for but I assume they are charging me for the endless number of SPAM SMS messages I get. The second nit is their Customer Service has gone down the tubes. I've been using T-Mobile for 12 years now and since they outsourced Customer Service it stinks.

goingsomewhereelse

{ 11/03/2011 }

I can't stand my mobile me service. The calls drop all the time. My network coverages often give me a "not in network" reading over 70% of the time. It's such poor service my friendly callers are giving up on me because of frustration. I sure made a bad decision!
Walmart is giving cheap with a lousy product.

HLG

{ 11/03/2011 }

Had T-Mobile pre-paid for years. It's perfect for me. We're talking amount spent per year. I don't use that many minutes. I have a land line. Usually short calls. Maybe 1200 minutes a year. I did locate an unlocked Android Comet and took to Europe. Bought local sims there and used Skype from hotel wifi. Popped T-Mobile sim back in. What a bargain! It's not love for T-Mobile but they offer what I need.

Aiai

{ 11/02/2011 }

I am also rating on the new pay-by-the-day plan. As some other people have mentioned, you get charged $2 everyday no matter if you use it or not. They call this data sync. I actually talked to the customer service, they said if you don't want to be charged, you have to turn off the feature. I really want to know why knows how to turn off this feature. I bet most of us don't even know what it is. After fighting with them for almost an hour, it turned out I can't turn it off with my phone, I don't know about other phones though.

Also, they charge you by the time zone your phone number associated with not where you are using your phone. However, the monthly plan charges you by the time zone where you use your phone instead of the number. They said because monthly and prepaid are totally different billing system. Whatever, just BE AWARE!!!! if you don't wanna get charge $2 everyday or even worse $3

PB

{ 11/02/2011 }

T-mobile s__ks. My Comet cannot hold a charge longer than 12 hours. I sent it for repair to 4500 Campbell Road in Fort Worth Texas (by their instructions). Who kept it for two months, only to return someone else's phone to me. I had written down the IEM number off back of phone (I almost photographed it). Along with someone else's phone, they sent me a prepaid mailing label telling me to send my phone to this guy whose name was on the prepaid label. WTF? It was like some chain letter scheme involving crappy Comet phones. I had my sim card, put it in and have to charge it every 12 hours still!!!! Two months later I am in the middle of a phone call and am notified I have no more minutes. I originally bought $100 minutes and got 150 minutes bonus. I did not use 1150 minutes. I am sure I had 600-700 (maybe more) minutes on the phone. I called their sterling customer service department in Mumbai or Bangladesh ("We are not allowed to tell you where we are located.") and got nowhere with them. I have the card and the receipt, but cannot access my call list on my account page. I cannot believe this company. Why do we allow companies like this to be in business? I bought the job to use while looking for a job, and first they steal my crap phone for two months in their repair shop, where they didn't fix it, and then they stole my minutes. I had to update online applications and take that phone number off so I don't miss a call about a job. And some moron in India has I job, and I don't. Something is not right with this picture. Occupy T-mobile CEO's front yard.

Beth

{ 10/31/2011 }

I've been with T-mobile for 7 years. If you want to talk to a US Customer Service Rep, just ask. They will transfer you to one. The only thing I don't like is that my tablet speed slows sometimes and the battery get's eaten up after a couple of You tube videos. I've had no problems with the cellphones. Customer Service is great. AT&T sucks. AT&T put me on hold for 2.5 hours awaiting a billing person for a 32 cent bill. T-Mobile, don't merge with AT&T. T-mobile -Get cheaper plans for those of us that don't text or surf the internet on our phones. Call it the Pauper's Plan so I can get my adult son off my phone bill.

ralph

{ 10/28/2011 }

I am rating the new $2.00 per day unlimited talk and web plan. If you have a smart phone such as LG Optimus T and you simply turn the phone on once, without using it, you will be charged $2.00 because there are apps in the phone that communicate with T-Mobile and it is considered as using it that day.
Also if you don't turn on the phone and simply plug in the battery charger, you will be charged $2.00 because apparent the phone communicates with T-Mobile when you charge it and that is considered to be using it that day.

BW

{ 10/28/2011 }

If the proposed merger goes through, I will refuse to transfer to AT&T. Their problems are worse than TM.

Guest

{ 10/26/2011 }

I got the Pay As You Go prepaid out of safety concerns for my mother and I must say it has worked out very well. I refill her phone once or twice a year and she always has rollover minutes. I save even more money by purchasing a $100 card at a discount ($85-$90) from online auctions or local ads such as Craigslist.

In future I hope there will be a greater selection of phones for senior citizens with features that include larger keypad buttons, better speakerphones, brighter screens etc.

Donald

{ 10/24/2011 }

I recently had a "NO SERVICE CONNECTION" on my 4 year old Nokia 6030 phone. Was on hold for over 20 minutes before a customer rep answered phone. However, the rep was very polite and walked me thru the steps to get my phone working. Rep had me turn off phone & remove my battery & SIM card for approximately 30 seconds, and thereafter the phone worked again. I was as also given access to a free SIM card when needed.

Apart from being on hold for so long, the experience with customer rep was very helpful. Maybe, just maybe (?) T-Mobile is working to resolve their customer service problems...

Kimberly

{ 10/21/2011 }

T-MOBILE IS THE WORST SERVICE IN THE WORLD! HOW MANY TIMES DO I HAVE TO CALL AND EXPLAIN THE SAME THING!? SAME ISSUES NEVER GET RESOLVED!

EVERY TIME I MAKE OUTGOING CALLS, IT SAYS "Your tmobile service is low, Refill for continuous service"

anne

{ 10/20/2011 }

Left T-Mobile because LG phone they recommended I buy at another store only rang sometimes causing me to lose jobs.
customer service did nothing to solve problem, also minutes seemed to disappear faster than previously.Left them for Platinum Tel who sent me a phone that doesn't work, took days to "activate" after which I still couldn't make calls while on hold with their "supervisor" on my landline trying to get their "service" to work. T-Mobile has deteriorated but Platinum Tel is awful.For now I'm taking a break from cell phones as I don't need them for work, being fully employed.When I have reported Platinum Tel to the approproiate Attorney General's office I will probably go back to T-Mobile as the best of a bad lot and use it strictly for the bare minimum when I need a cell phone again.Right now seems like the wild west out there and until some leglislation passes as a result of enough complaints to attorney generals it is unlikely to change.I had been a customer of T Mobile and used to be v satisfied with their service before they started cheating customers

M Azar

{ 10/17/2011 }

Beware of the limited/unlimited plans. I had service for about one week. I only needed a data plan for internet usage on a computer in a mobile situation. Was sold an unlimited plan with a smart phone. It worked fine until I used 1.5 gigs of data at which point my connection speed dropped by
90%. It couldnt even load a webpage. False advertisement? I was told to return the phone and I wouldnt be charged. That was the only resolution offered bt t mobile. Customer service didnt even asked why I was cancelling my service. I assumed its because many of their customers cancel service after the reach the limit of their unlimited data plan. I would rate t mobile at 0 stars.

Me

{ 10/16/2011 }

If you think dealing with T-Mobile's prepaid division is tough, try dealing with one of the Tracfone companies. Now that is an exercise in pain. I am very satisfied with my T-Mobile service. It is reliable and you can avoid customer service for the most part by going online.

Matt

{ 10/15/2011 }

If you were on Tmobile postpaid and want to switch to prepaid because you have a paid-for phone this can work. Contrary to what Tmobile reps told me, I DID NOT HAVE TO BUY A NEW SIM CARD. Just call and ask to switch to postpaid - you'll also get a $5 credit. So no activation fee or need to buy a card. The cust service SUCKS - it is outsourced; they don't speak English and they literally don't know what they're talking about. ITs a joke- every single thing they told me was wrong. They told me I didn't have to pay for incoming calls; that I had to go to a store to sign up; that I had to get a new number and then port my old number; that I had to buy a $10 new sim card. ALL WERE FALSE. The price for me is good as I don't use web and now paying only $30 for 1500 talk/text combo. Also you pay no tax or fees. So my $40 plan used to cost about $48..now I have a $30 plan that costs $30...on the dot. To save money with a phone you own is good - otherwise i will switch to another company cuz tmobiles phones are too expensive to buy outright and id be better off with verizon or boost. Tmobile service is the worst!!! and switching was a hassle but at least made easier by what i read on blogs

Homemaker

{ 10/14/2011 }

Had posted a glowing review when we first received our monthly prepay service. This morning after paying to re-up my account, T-Mobile sent me four texts, alternately telling me my service had been cancelled and/or renewed. Can no longer log into my account online, as their website tells me my account has been cancelled. Monthly payment has been charged to our bank account, so they have our money. As long as I'm able to call and text (so far so good) for the month that I paid for, I'll stay with them until next month. After that, adios!

Look like the honeymoon's over. Time to switch. It can and will happen to you eventually.

MsBailey

{ 10/13/2011 }

My husband has bee musing TMobile pay as you go for years with never a problem. Very impressed with the service and value. He is not a heavy phone user, nor does he text often, so it is perfect! Once you spend $100, minutes are cheaper and last longer. It is NOT for surfing the web....so what it is, it is highly recommended.

Ray & Helen

{ 10/12/2011 }

The straight "Pay As You Go" prepaid has worked great for me for the past six years and I reached Gold status the first year. I only use my phone occasionally & for emergency purposes (less than 45 minutes a month). An excellent feature of this plan is I can roll over my unused minutes with the minimum $10 refill card and the minutes will be good for another full year! No hounding every 90 days for a top up & no credit card requirement. With this plan I have saved over $350 per year...

Apart from my great plan & minutes, I give TM "3 stars" because:

1) Customer service is now re-located out of the U.S. with hard to understand customer reps.

2) TM does not provide tracking records of phone numbers you call so accusations of stealing minutes could be true, as there is no accountability to provide documentation from TM’s end.

3) No accurate billing of minutes. If I talk 3 minutes & 10 seconds, I am billed a full 4 minutes.

4) Provide a better selection of prepaid phones. I like the slider type phones and there is not a lot to choose from in prepaid.

Rudy

{ 10/10/2011 }

Before I jump into reviews, I need to say something about myself. Im from India where there contract plans does not exist for any mobile service provider. We purchase cell phones according to our budget and get the option of choosing our carrier. When I arrived in United States I already had a smartphone with me, so it was evident that i would be needing a talk-text-data plan. Also I would be staying in USA for about 1 year so i could not opt for contract plans. The only options I had was At&t and t-mobile. Considering these i am happy with $50 monthly plan from tmobile

DONT DO IT

{ 10/10/2011 }

I got the no contract T-Mobile unlimited plan for $50 cause I was paying $80 and thought why not save $30 a month. DO NOT DO IT! I was unable to send or receive emails, they said I needed a new sim (which was odd cause I had no problem sending or receiving emails with my old plan) but I went and got new sim, still couldn't send or receive emails and the whole process of transferring information from my old sim to new sim screwed all my contacts up. Then I started not being able to send text, only could respond to text that were sent to me. THEN I went to make a call today and it said I was out of $ on my plan, which when I got the plan they said $50 for unlimited everything for a month. And to top it off when you try to call customer service it automatically transfers you to a "no contract prepaid specialist" who can't speak english!! It was nothing but a nightmare!!

Me

{ 10/08/2011 }

I'm still very happy with my T-Mobile service. I like the fact that they let me tether my myTouch 4G to whatever device I choose. Please note that I am in no way affiliated with T-Mobile

Me

{ 09/24/2011 }

The first month with T-Mobile prepaid on the Monthly4G $70.00 plan went flawlessly. I will be sticking with T-Mobile and hoping that the merger chokes.