Paul

{ 05/20/2013 }

At 7 PM my phone quit working. I found out they transfered my number to another phone even though they say they need the phone's serial number, my zip code, and the answer to my security question in order to do it. Whover got that number dumped it this morning, probably because I am an avid texter and they were overwhelmed by texts. Straigh talk "can't give my back my number" because.... well who really knows. "It's policy" My opinion, somebody fat fingered an input somewhere or because customer service is in Mexico, where anything goes, who knows who sold what to who.

Elena

{ 05/20/2013 }

I had my own iPhone phone and transferred number from At&T. Was a bit tricky to switch at the beginning as I had to order a micro sim on Amazon and it took about 24 hours to transfer the number. However, I am happy with the service and the bill. Have been using for about a month. Think their customer service has improved and I was able to get through every time I called.

Bethany Bramlett

{ 05/19/2013 }

I would have never not ever gone with straight talk "UNLIMITED" plan had I known my "UNLIMITED" Web access would be shut down every month!!!! Because it's "Limited" Data??? Anyway after 4 months of this I've recently changed to a different provider which they told me would be no problem to port my number to my new phone and only have to wait 24 hours to get another number for my straight talk phone. Today I called was put on hold 7 times and then realized I've been deceived yèt again by straight talk. I specifically asked will this be a problem " oh no Mrs. Bramlett, you just have to wait the 24 hours" after 7 people and on the phone with them for 56 minutes they teller I cant get another number without a new service card even tho I still have until May 30, 2013 that's 10 days they took from me. When asked to speak to a supervisor I was put on hold with this very loud music held for 20 more minutes, the call got disconnected. What a load a crap!!! If this is how your company does business you don't deserve hard working consumers money. This is stealing!!!

james h taylor

{ 05/18/2013 }

i was extremely happy with st tlk, they even helped me through a variety of tech probs.(with long waits though) Suddenly i find unlimited data is not so! I am no data weenie but a low bnd width old man. no warning, just no service and even more $ wont turn it on till 30 days is up. best wishes str tlk users!

The Blogging Queen

{ 05/17/2013 }

Oh I have a review alright and I just finished uploading a new post in the Sound OFF section of my website about Straight Talk. This is what I wrote:
You know, the prepaid cell phone service provider through Walmart? I've been noticing a series of problems that appear to be getting worse over the course of time. I'm sick and tired of it honestly. There's no use in calling the company itself because they are unwilling to talk about anything on their end that may be actually causing the problems. They always ask stupid questions that you've told them over and over aren't relevant because you've already considered the possibilities they are so hell bent on asking you about. Here's the main problem.

Lost signal. It's been happening more and more lately. The first thing I noticed was that my friends kept telling me that they'd been calling and calling me but received no answer. It got to the point where it seemed as though I were lying to them. That couldn't be further from the truth. However, the truth is that my phone never even rang. I had no idea I was losing signal power when it was on the charger or otherwise. I could tell that my friends were skeptical sometimes when I swore to them that I'd never received their calls. I really hadn't!!!! Can you imagine?! Their name and number never popped up in my call list. BUT, I would get the little icon that let me know I had a voice message. How in the world can you have a voice message when you never even had a chance to ANSWER THE PHONE?! I have missing calls on top of not being able to make calls sometimes. Doesn't matter what time of day or night it is. The signal just disappears. Thing is, my signal drops even when I am not picking it up and moving around. It could just be laying there and all of a sudden, no signal. Yeah, I'm pissed off because this phone cost me a lot of money and I always buy the unlimited card every single month. (45 dollars roughly averaged to around 48 dollars and some change).

It's beginning to look as though I'm going to have to find a different service provider. I'm sick of this crap and I'm absolutely sick of Straight Talk!

Rasheika

{ 05/15/2013 }

I have had them for 3 years and transfered my number to 3 different phones. This time i called to transfer it and thus began my problems. I have no phone service currently and the reps are the worse. Non of them understand what they are talking about telling me to wait 24-48 hrs every 48 hrs. Then they tried to blame it on verizon and i called them the customer service rep from there called them and heard everything i had been going through with all the transferring and confusion. She was so nice and tried to help even called me back the next day to see if they had fixed the problem. Straighttalk lies and cheats you and i have never been so upset. And now they messed something up with the number and even if i switch i will never get my number back. I have never been so disrespected by a major company in my life.

Zach

{ 05/14/2013 }

Straight talk customer services are located in Philippine. They take for ever to respond, big accent, and always transfer you to another departments.

The worst customer service I have ever dealt with. They close at 5pm EST. So if you ever had issues with your sim card after working hrs then you have to wait till the next day to call them.

Their plan is not unlimited. I got the $45 plan and my internet was completely shut off in the middle of the month. I asked them why? and they said you went over your limit. They didn't even reduce my data speed. They turned it off completely.

KP

{ 05/14/2013 }

One of the worst phone service ever had in my whole life. Do not ever dream of purchasing this service, else it is not just loosing money without proper service (infact NO service), you need to spend hours together with the customer care who does not understand there own process and make you to wait over phone not less than 3 hrs.... everytime. eg. I took an international talk time for 60$ which never worked and when i started complaining they gave me 6 reference numbers without any rectification. I had to top up the acct after 1 month(for no service) and they made me to wait for more than 2 hrs to refill which still didn't happen. If you still want to go ahead with Straight talk best of luck for your own digging your own grave.

darrell

{ 05/12/2013 }

service sucks cant understand anyone , sent two bad phones back never got replacements bought new phone and got unlimited card have to call all the time because pnone shuts off after 500 min. then they have to use their tool which is broke all the time to fix something that should not mess up to start with .new phone cant pick up no where and splits talking and texting up im fixing to switch me and my family to something else.

Lana Woodburn

{ 05/10/2013 }

This is not a unlimitedtalk/text/data company as they advertise. I went over and they turned off my phone in the middle of the month. No notice Good Luck trying to get someone to explain why.

Erica

{ 05/09/2013 }

i have been with Straigt talk for over a year and am transferring my phone to Republic wireless. ST service SUCKS!!! It will take customer service forever to pick up phone and lots of them do not have enough knowledge to answer the questions. The phone call will be held, transferred even they ask you to call back. Normally one phone call takes 45 to 75mins. It totally wastes my time!

Two months ago, the text (in and out), email (in and out) and voicemail functions stop working. I called them and was told that I need to go back to where I activated the phone to receive the message. (the whole process,including three calls and numous tests took me over three hours!!) so great-- if my friend texted me and I will have to fly from NY to Los Angle to check the message?!!!! very funny. I asked them to refund. They say no! I wonder if it is legal that the corporate charges you while does not provide full service.

in one word, DON'T recommend straight talk!

Ellen

{ 05/09/2013 }

Worst customer service ever. Lost my phone, which had a product replacement plan. Since I just moved out of state the receipt is lost in a box and I was hung up on by the replacement line for not having it. When I bought a used phone to transfer my service to, I spent over 45 minutes talking to people, getting transferred to the wrong department, and talking to managers just to be told the phone was not compatible. (I took the phone into the walmart store before calling to make sure it was). I the used phone for one of the same make and model as the one I had lost. When I tried to activate that phone, I was transferred to a supervisor who told me that the only way to get service on a new phone was to buy one outright from the store. Upon going to the store today I was told the phone should be able to be hooked up, and after another hour with the store clerk and I on the phone with customer service yet again, the manager informed us the phone couldn't be activated because it was stolen. Which they did not inform me last night. Now I am stuck with no phone and a company that refuses to do anything to help after giving a customer the run-around and passing the buck between agents and supervisors for a total of about 4 hours of my time. I ended up getting a walmart store manager involved in the situation, however as of yet there is no resolution in sight and still nobody stepping in to say "here is what I can do to help" instead all you get from this company is "well I'm sorry but we can't do anything". I have worked in the customer service field for years, and I have never been more appalled by the lack of decent customer service. My advice, NEVER switch to straight talk. They don't care about keeping your business, just making a quick buck

Dave H.

{ 05/07/2013 }

We've had the service for about a year now. So far I haven't found anything any better. Thaqnk you !

amber

{ 05/06/2013 }

Crap...no service...can't even watch YouTube wish I would've kept my old service...straight crap period

Cinci

{ 05/06/2013 }

While setting up my Straight Talk device I ran into a couple of minor issues with the phone and a several MAJOR problems with their customer service.
I decided to try Straight talk when my original cell phone got wet and died. Of course I didn't have a land-line so my only means of contact to their customer service was through email. I quickly discovered that their emailed responses to request for assistance are just a "cut copy and paste" of the same response to you irregardless of your questions or individual problems.
So, you need a way to call them directly before you can even begin the cycle of speaking to several different people who will all give you a different analysis as to the cause of the problem.
God have mercy on your soul if you need to call them for anything. They don't care, they don't even pretend to care and when it comes to solving your problem... you're on your own.

keener

{ 05/04/2013 }

I' m so glad I found this site before I switched from att! I thought I could save some money but now I'll stick with at&t! I guess the old saying is correct..."cheap is cheap". Thanks for watching out for other consumers!

Erwin

{ 05/03/2013 }

I purchased a sim card and the unlimited plan for 45 dollars. After unsuccessfully transferring my number.I found out that that I had no internet. After an hour of speaking with someone I could hardly understand I finally got internet access. That is when I found out that my data speeds were horrible. I called customer service again and after another useless customer service ordeal. I was told that I would need to wait 24 hours in order to get high speed transfer rates. So the next day and 36 hours later I checked my speeds and they were actually slower than yesterday. So I call customer service again and got another really heavy accented person from who knows were. So after being transferred multiple times and 1 hour later I was told that I would need to wait up to 48 hours for my high speed data to kick in. So finally I was fed up and asked what there refund policy was and I was told they don't have one. If you value your time and don't want to deal with a company that obviously has no clue of what their doing. Do yourself a favor and spend the extra money, go to T-Mobile. Just Google "straigttalk sucks" and see how many hits come back, that's the reason.

Tom

{ 05/02/2013 }

After ordering a SIM card, and prepaying for a month of service, I attempted to transfer my number (HUGE MISTAKE... MONUMENTAL EVEN). After finally getting to someone that I could understand and could understand me, I thought I was all set. Three days pass, and nothing. I call back, and was told that they can not transfer the service if the previous service did not have a SIM. EPIC FAIL... After 2 hours on hold, I called Sprint, changed all of my info, and made them promise not to give up my number. The gist... I am out about $70, and feel lucky to only have lost that much. WORST EVER... and I have experienced some pretty horrible support before...

fey

{ 05/02/2013 }

IT IS NOT UNLIMITED INTENET NOR INTERNATIONAL CALLING. AS OF 5/1/13 YOU ONLY HAVE 400 MIN. MOBILE TO MOBILE TO MEXICO, AND MY INTERNET GOT CUT OFF BECAUSE IUSED IT TOO MUCH, BUT THEY DON'T WANT TO TELL ME HOW MUCH. THEY BLOCKED MY LAND LINE IN MEXICO, BECAUSE i CALLED IT TO MUCH, BUT I THOUGHT IT WAS AN UNLIMITED PLAN. REALLY AWFUL!!!!!!!!!!

skrumpy

{ 05/02/2013 }

this is good if you don't use the internet. but about half way through your first month of service your internet will hardly work at all. this sucks being that fifteen bucks of what your saying for is the data

jess

{ 05/01/2013 }

I had a phone on the $30 plan. Didn't have any problems until my phone was ruined. I ordered a new phone and waited. I got the phone, called to activate it, then was told I needed a sim card to activate it. I paid $20+ for a card and waited. The card came so I called to activate it. After spending about an hour trying to talk to people and explaining that my old phone couldn't be turned on I was finally told I had to upgrade my plan for it to work. I requested a refund on just the sim card and my service cancelled and was told no.

Dave

{ 05/01/2013 }

So it all started with my high Verizon Bills and Straight Talks promise of equal signal coverage for only $45 a month. Big fat lie. Me and my wife switched over to Straight Talk and ported our numbers. They offered a bring your own phone program as long as it was a GSM type phone. So looking through Straight Talks phone line up, I picked a model number and searched it on Amazon and found that same phone for half the price that Straight Talk was selling it for. The phone was listed as a TracFone which is basically the same company as Straight Talk so I figured there should be no issues since they allow phones from any other carrier on their plans. WRONG. TracPhones are not allowed on Straight Talk plans even though the phone is from basically the same company. Called the company and the person from India gave me an attitude and told me there was nothing they could do for me. So I was out the money I spent on that phone. Bought a 2nd basic phone got it hooked up and realized that the web browser and picture messaging features were not sending or receiving. Called them up, nothing they can do for me. Then I realized that I have to walk to my neighbors yard to make a call or text EVEN IF I HAVE 5 BARS. Same thing with my wife's phone. She had a Samsung Galaxy Mini and would have full signal and couldn't make a call. Called Straight Talk up and they gave me an attitude and told me there was nothing they could do for me and refused to give any refunds for airtime cards or sim cards purchased. So at this point, I am stuck and have wasted over $400 and cant make or receive calls, texts, or pictures on our phones. The only thing that does work is my wife's phone has WIFI. I live in a densely populated urban area(Hampton Roads, Virginia) and all over town I have signal but half the time I can't get a call out. If I go in a building (anywhere) I loose signal. I can't wait to get back to Verizon. This has been the WORST experience I have ever had with any company including their HORRIBLE customer service. I wish I had found these reviews before I got Straight Talk. My prepaid Verizon Phones are set to come in the mail today and I will be rid of this Company, who ripped me off, for good. Verizon's Prepaid plans are only $5 more per month and are far worth it.

Rusty

{ 04/30/2013 }

While suspect initially, I had high hopes for this service. The internet terms and conditions violation criteria account for the most common internet usage of US data usage. After 6 straight talk weeks of the worst service I've experienced in the US, professionally and personally. I switched to T-mobile. Save yourself the time and hassle. Go for T-mobile, not Straight Talk

Tommy

{ 04/29/2013 }

I've had Straight Talk for about 4 years now. The service is very reliable if and when you get your line activated or ported from your previous service provider. Unfortunately, this is where the positive side of this plan ends. Pray that you never have to contact their service dept., which is an absolute joke in every sense of the word. Prepare to spend hours, literally, on hold and being shifted from one unnamed dept to another without anyone having a clue as to what you need or better yet how to resolve it for you. Some of the phone's are absolutely dispensable and won't hold up 5 months of regular usage, while others like the Samsung R355c will last an eternity is taken care of. Straight Talk can definitely save you money, if you don't exceed their internet usage caps, which every telecom in the country now has in their contracts. This plan is not for the faint of heart or individuals that need their hand held every step of the way. You have to be informed about what you're doing and calling about every step of the way, or else you'll get screwed very quickly as others have said here. Great phones, inexpensive plans (when up and working, but nonexistent service center.

Kristin

{ 04/26/2013 }

I do not recommend them. The phones dont last more than a couple months. There is a data cap and if they think you are calling a chat line(prohibted btw by S.T.) they shut your service and lock your phone. And force you to buy a new phone. Needless to say i am lookin into a better non lying prepaid company

chickenprox

{ 04/26/2013 }

Please do not buy, read my review below before purchasing!!

I bought 2 sim cards from them (bring your own phone) and when THEY werent able to activate the sim cards they told me that since it wasnt my fault they would issue me a refund, even though they dont normally refund with the bring your own phone program. The lady gave me a reference number and told me that I would need to send it back with a tracking number, call back with it and it would take up to 15 days after they received the package for me to get my refund. I called today to give them the tracking number and after I did they informed me that they would not be giving me my refund. After arguing with them for 30 min I finally said "So she just basically lied to me about getting a refund so that I would send it back and you guys could resell it and make another $150 off it" she said YES MAM!! I told her that im glad she admitted to it and that I hope that this conversation was being recorded. I would NEVER buy anything from them again!!! They are shady shady people. I told them I was going to report them to the BBB however they arent even on their...hmmmm should tell you something! DO NOT BUY!

Lori

{ 04/25/2013 }

TERRIBLE!! I ordered phone and plan online and tried to transfer my number to their service. First they said, "Wait 15 minutes," then told me to wait an hour, then 24 hours. I had to call many, many times and after two weeks and literally hours on the phone with them no one could get me phone to work. Every time they promised it would be working in 24 hours or sometimes 48 hours. They said they would call me back and never did. They transferred me to 4-6 people in each phone call and you have to explain the situation over to the next person AGAIN. After two weeks I finally said that I did not believe that it was going to work ever and wanted my money back. They told me that I had to pay for shipping and they would give me a refund in 30 days. Finally they agreed to pay for shipping, but they have cost me hours of time and frustration and hundreds of minutes on my old plan. Not once did anyone ever offer any compensation for my time and frustration. I will stay away from Straight Talk, TracPhone and any subsidiaries of TracPhone and warn others to be aware that they are terrible.

bishoy

{ 04/24/2013 }

I do not recommend it for anyone
I RECENTLY subscribed with straight talk as it supposedly unlimited data. However, after OF using 700 MGS THEY REDUCED THE DATA SPEED.
IT'S VERY HARD TO COMMUNICATE WITH THE CS.
IT'S IMPOSSIBLE TO CREATE AN ACCOUNT.

JUST BE CAREFUL

brad

{ 04/22/2013 }

My wife first got straight talk. We live in Texas and was taking grand daughter back home to NC. Called from Alabama to Texas,was great reception. Got back got me straight too. We travel lot and never had trouble. This is great price but when something is this good you need to use common sense before thinking you can listen to you tube or any other data. Also we lost phone and bought another then found original and had no troble with them taking it back.

teresa

{ 04/21/2013 }

Have been trying for 4 days to get my new phone connected to Straight Talk...thus far it hasn't happened. Each time I try, I get told there is a connection problem and to call back in 24 to 48 hours.

Lindy

{ 04/21/2013 }

I have had straight talk for about 4 years and never really had an issues, even with customer service. When I got my taxes this year I bought a samsung galaxy II with the unlimited usuage. Towards the end of the month my internet was shut off. When I call customer service of course I got someone that could barely speak english. They said that my internet was shut off due to paragraph 6 and 7 in the manual. No one could give me a reason that it was shut off and when I asked them they said they didn't have that information. I ended up finally finding out that I was using the internet to much. I don't have any internet at my house so I use my phone for EVERYTHING!!! If I hadn't just spent $300 on a new phone I would go somewhere else!!! I don't want to pay $50 a month if it's not really "unlimited". Then to top it all off about two weeks after my husband refilled his service his internet was shut off!!! This company SUCKS and so does their customer service I would have to make repeated phone calls cause they could never tell me anything!!! I don't recommend them at all!!!

Rebecca

{ 04/17/2013 }

I just spent over 3 hours on the phone with straight talk representatives. I was fairly happy with the service(except that I cannot receive picture messages on my phone and have to get them through email) and have referred at least 20 people to Straight Talk. Recently however, I ran into some major problems. I had received an email with a promotion for $2.50 off of my $45 per month plan if I signed up for automatic billing. I went to the link and signed up for the promotion. I had a couple of monthes or so left on our current card so it wasn't until this month that all of a sudden they billed me for 3 months on both of my phones which came to nearly $300. I was not very happy because this was not what the promotion had advertised. I called them and of course took 10 minutes to get through to a person. After explaining my problem they said it would require a supervisor. I waited while they found one. After reexplaining my problem to the supervisor she said that she could not help me and I would need to talk to a manager. She transferred me (I had been on there for around 30 minutes by this point). It went to a message which told me all lines were busy, call back later and hung up on me. I called back in again, went through the same exact thing and they hung up on me again. I called back in again got a real person who said he would find a manager to talk to me (bless his heart, his name was Joseph). I waited for around 45 minutes on hold. By now, I admit, I am frustrated. The manager came on,( her name was Jerlys #53936) was nice at first and got nastier as we went. AFter explaining the situation, I told her how many hours they had taken from my day and that I was very frustrated that this had taken so long. Guess what? She could not refund the money that had already been charged to my account and could not find when I had signed up for auto pay and therefore could not offer me the promotion that I had been offered. All she could do was cancel the auto payment. She did not even pretend to care, not in the least. All told, I was on the phone over 3 hours. What a nightmare! I am hoping to find a similar plan with someone else. I am so disappointed with them. It makes me really miss my contract with Alltel. They were always so kind, no matter what and at least acted like they really cared about me, the customer.

sk

{ 04/16/2013 }

straight talk sucks. their access number dumps the call after u punch in the ILD number u want to dial saying "we have to hang up now" was working fine till 3 days back and now the CS isnt able to figure out what is wrong. ticket id 1068354018. it worked for 10 days and hasnt been working since 11th of April. they refuse to fix it just giving me the go around and trying to say "ILD number is wrong" or similar things which arent true as it has worked for 10 days!

Me

{ 04/15/2013 }

I wish I could give ZERO stars. Customer service is horrible. I was on the phone with them for over two hours and they didn't solve a SINGLE PROBLEM!!!! My hubby and I had just bought 2 phones yesterday, I set mine up without issues but then when I went to set my husbands up I was locked out of my online account and subsequently locked out of my email account and am unable to resolve either. I called them, they speak very poor English and don't even seem to understand what you're saying. Even the supervisor who barely gives you the time of day! I want my money back! So now we're left S.O.L. with one unoperable phone, and a useless account. I'm livid!

Toby

{ 04/14/2013 }

OK when i first started with them the service was great, but now im finding alot of places where the service drops off where it used to be strong. Also i just got my data suspended and when i called they couldnt give me a reason. I would assume that if they do that they should have a valid reason. I told the rep i used data but didnt tather device which was the only thing i was told. Asked for a supervisor and was told they couldnt tranfer me for that. Horrible service now! If anyone is thinking about using this company then dont. They dont care about you just your money. I will be changing carriers

Matt

{ 04/14/2013 }

I've been using the $45 unlimited plan in my area of NC for over a year with no service problems, until now. I'm loosing service in several places I've not previously experienced problems. Posted 04/14/13

Shelly

{ 04/14/2013 }

"You can do better and I can not believe you could do worse." I could not agree more. Don't plan on even getting a "we're sorry" from them when they consume hours of your time to provide service that you have already paid for. Don't plan on them compensating you with time lost due to their failures. Don't plan on ever getting a receipt or anything that binds them to providing you service. What a joke!

Shay

{ 04/14/2013 }

Straight Talk does not provide unlimited internet access! They say if you Use the internet too much they can suspend your internet. What is too much? I thought unlimited was unlimited?!!!!

Amy

{ 04/12/2013 }

Paid $65 for unlimited international plan and don't even work! And customer service closed ! Paid money can't even use it! What a rip off!

BigDogz

{ 04/12/2013 }

We bought 2 Android Huawei phones July 2012.We had to call and get them reset within 2 weeks of buying the phones.So we called Straight Talk and Non-English speaking reps.They had to give us new phones.So we were told to put the phones in the envelope so thats what we did.Mailed it this past Monday with BOTH phones in the envelope.Well today is Friday and we received a packge.We open it up and theres only 1 phone in it.So my husband called them once again Non-English speaking reps.So they were arguing with him,so he ask to speak to a manager and he kept getting put on hold.So finally he had been connected to a woman,who said she was the manager Amy was her name.All of a sudden no music when she puts him on hold then she hangs up oh he is.He is madder than crap.So he calls back and he dont want to be put on hold again he was on hold for the total of an hour.I suggest everyone not to use Straight Talk....

Phil

{ 04/11/2013 }

Horrible service! Do Not Buy! We ordered three phone/minute bundles for our family. Only one phone was successfully activated. The other two wont activate. Literally THREE to FOUR HOURS on the phone talking to "tech support" a bunch of underpaid Indians who dont even speak English! They never fixed the phone. The best part is, they charged the working phone all those minutes we wasted on hold trying to fix the other two! This 'service' is a damn nightmare! stay away! stay away!

Misty

{ 04/10/2013 }

Customer service is bad. And here lately like six days before my service ends the shut my internet down.

john

{ 04/10/2013 }

i purchased a sim card and a calling card they charged my account and spent two hours on a phone just to find out no one knows where the order is and cant find any information on the order but the money cleared my account after ten people and still talking to foreigners who we cant understand so we asked to speak to a english supervisor and put us on hold just to get another person who we cant understand and not a english speaking supervisor and still havent found out where the order is . this is one reason not to use straight talk

randy

{ 04/08/2013 }

Good phone good service like love it i had touch screen phone and was with alltell for year used phone same as this one after first month refilled went internet took 3 minutes just to load page i had d.l. some apps listened to radio same have for ever and thought had virus so d.l. antiviruse and everything else could try to get speed back nothing so called s.t. asked if they could reactive or find out what was wrong .told i usef to much data and mine was reduced. DO WHAT pay 50 dollars so u can tell me im on internet too much you got to be joking ive had virgin mobile alltell sprint a couple others and this is a first not good bussiness sense ask me good service at first then restrict u later just so u leave and give ur 50 dollars to someone else that doesnt slow ur phone down u cant use it hardly think i would want the money thats what u do when running business make money not lose it . whatever going back to alltel unless they can run with the big dogs if not sit on the porch .

Pattie

{ 04/06/2013 }

Wow! Unbelievable! A short time after post my 2 star review last night, Straight Talk deactivated my phone! I guess if they don't like your review they get vindictive. Pretty sad. They owe me the replacement phone they said they would send me and four days of service they cut off. Will be contacting the BBB and State Attorney General's office this week.

Pattie

{ 04/05/2013 }

I've had straight talk for almost two years with no problems. Lost my phone 6 months ago and replaced it with same $40 flip top. Recently it has been acting up...static, crackling, loss of parts of conversations, etc. Called customer service and reception was so bad the guy asked me to call him from another phone which I did. After an hour on/off hold, I was told they would replace it for free but I would have to send it in before I could get a new one and that would take 7 days!!! Not acceptable! I asked to speak to a manager and was put on hold TFN. Can't do without it for a week as I have an elderly mom I have to stay in contact and I'm a senior myself. Can't afford to buy a new one either so I guess I'm up creek without a paddle. Will switch to another prepaid when I can.

Bob

{ 04/05/2013 }

I have been with straight talk for a couple of years now. Could not be happier. Went over on minutes once on Verizon and was charged lots for it after being a customer for years. Straight talk uses the Verizon network, I travel often and have great service. I have the unlimited plan and don't worry about minutes. Works for me.

Hotsauselover

{ 04/01/2013 }

Really slow speeds after I watched a couple of YouTube videos(they claim I violated their contract), customer service is the worst I've seen! Keep shopping, don't choose them. You'll be sorry!

Thomas K.

{ 04/01/2013 }

This by far is the worst company I have ever dealt with. Ever! I am reporting them to the Better Business Bureau and Angie's List. Straight Talk customer service is non-existant, they hang up on you when you ask for a manager, trying to renew your minutes will result in losing your number and not having service. Try fixing it and you will have nothing but problems. You will lose money when you buy a new Wal-Mart card. The plans are not unlimited like they advertise or say. The savings are not worth it-this is a scam.

Kevin

{ 03/30/2013 }

Talked to the customer service reps for hours and called about 30 times. No help. The only person who tried to help was a manager and we got disconnected and I was never able to get another manager again. They said a bunch of stuff and in the end not one of them helped and when I called back later I was blown off by all of the reps. They are worse than samsung with customer help.