ralph

{ 03/09/2013 }

Seems like STI is going out of business...emails rejected, 555 number not working, no online retailers selling cards, no one answers their 800 number...

Dr. Dick

{ 02/16/2013 }

Had this phone and service for going on 6 years. Despite dull equipment (limited phone selection), works GREAT for me. 10 cents a day and 10 cents a minute and don't have to recharge every 60-90 days like other plans. Excellent for me. No problems in coverage whatsoever. Too bad they seem to have disappeared off the landscape in the past few weeks (Feb 2012)- their 555 service and email help seems to have ended. Bummer, prob will have to look for another service, and will never find one like this for me. Excellent value, if they stay in business. Would have given them 5 stars if they seemed to still be around.

Dan

{ 01/24/2013 }

They used to be a good phone service.Now they jerk you around,want to to buy more time even when you still have twenty dollars of talk time.Look somewhere else for a good deal.

baxter

{ 12/10/2012 }

nasty people. unhelpful support. lots of dropped calls. net 10 much much better

one star too many

d flood

{ 12/04/2012 }

I see a comment below that stated my issue with this company, or one of my issues.

I paid $45 for unlimited monthly plan. Month after month the co. was unable to figure how to apply my payment in a timely manner, letting my plan lapse in the meanwhile and charging me FOR THEIR LAPSE. Try talking to their customer service and they tell you its your problem. They won't listen, are rude and finally hung up on me when I cited their own email that confirmed things they denied! it was classic.

Another reviewer also cited how rude their customer service is. Amen, friend! The worst. I teach consumer affairs...and would suggest some hard training, and heavy weeding out.

ado eldor

{ 12/03/2012 }

awful customer service! very rude!!!

monthly plan is a rip off!

unless you want your blood to boil stay away from this rude bunch

Diane Johnson

{ 11/29/2012 }

My STI Mobile phone was my very first cell phone and I have been using it for over 8 years now with no problems! I keep thinking about upgrading but after reading all these positive reviews, I am realizing what a deal I have had all these years!

Emman

{ 06/16/2012 }

STI prepaid calling card is of low quality service. I do not think customers are getting any good service

sonia

{ 05/22/2012 }

I broke my cell phone about 10 days ago, and have been trying to get a new phone without success. I've tried the STI Mobile site, other internet sites, and local stores - CVS, Walgreens, RiteAide, Office Depot, Staples, etc. No one carries them. I called STI and they said they would have the phones in stock in a few weeks. I love my STI Cell Phone. I don't think anyone else has a similar plan, where you get minutes that don't expire, but sadly I may have to get another cell phone from another company, if STI doesn't restock their phones soon. :(

Fancisco Fonseca

{ 04/27/2012 }

My phone has problems and I am in need of getting another one. I have made "four" calls to stimobile, only to waste my time.I have gone three times to "Rite Aid stores" to "Wholesale Liquidators", plus to "Radio Shack", and none of them recognize "Stimobile". My phone shuts off and turns on without me touching it.It also (repeatedly) goes in and out of service on its own, no matter where I may be at(whether I am moving or standing still) and no matter what height. I also tried to send you "this E-mail" to "www.stimobile.com" and a message comes in to tell me that this e-mail is not valid. Please let me know as soon as possible when you get the phones. i happen to be careing for a senior citizen and I am in ddesperate need of my phone. I appreciate your help...thank you.

Frankanic

{ 04/27/2012 }

I have no complaint with the service,the only complaint that I have is the quality of the phones....I have been through a few of them. At the present time I am in need of a new one and everybody is out of stock, and nobody can give me a logical answer.They cannot guess a time zone as to when they will receive these phones.If these phones are selling so much then why couldn't they place this order in advance so they can serve there customers better?

bruce

{ 04/10/2012 }

Worst service I have ever had, has more errors and problems. They charge you when the phone call does not even go thru then you have to beg the customer service agents for it back. Problems all the time- not dependable.

cathy

{ 02/29/2012 }

horrible horrible service!! NEVER BUY THEIR CARDS!! I purchased one and the calls were never able to complete and customer service kept saying they were going to fix it and it never happened!! I spoke to then 5 times!! WASTE OF TIME AND MONEY!!

Burt

{ 09/02/2011 }

@ Ronin,
Ihad a phone from King Soopers that used the Sprint net work.
They don't even has cell towers in Wyoming so it was completely useless to me While traveling and they don't allow roaming.
I now use Tracfone and have great reception almost everywhere.
I don't know which state you are in but Check out Tracfone!

JeanZ

{ 09/01/2011 }

Terrific value!!! I've had this for about 7 years now with NO problems. If you don't make all that many calls this is an unbeatable value at 9¢ a day and 8.9¢ a minute. Remember, though, you have to make or receive at least 1 call every 60 days -- For me, that's no problem.

For a basic, no-frills cell phone for someone who doesn't make many calls and doesn't travel much, STi Mobile has the best deal out there.

I wish they had more phones available, but I've managed with the same one for my entire 7 years, and I hope to keep it for several more years.

Rob

{ 06/14/2011 }

FRAUD ALERT!! PLEASE READ THIS WARNING: They recently changed their policy for the unlimited plan as of May 2011. If you don't pay upfront before the due date they will switch you to the 9 cents a day plan AND NOT TELL YOU!! So you will be charged for every min and every text when you think you have unlimited. It took 3 calls to support before someone would tell me why my credit kept dropping! Before if I forgot to pay they would just cut it off and then I pay then I would still be on the unlimited plan. I have had their service for over 4 years on two phones. Its a great deal if you are a light user and the $44.95 for the unlimited plan is a great deal. But pay up front! In the end they said they would credit me and turn the unlimited back on for the rest of June 20011. They didn't....

Jon G

{ 05/10/2011 }

Absolutely fantastic value and service!!! I've had this for about 4 1/2 years now with no problems. If you don't make all that many calls this is an unbeatable value at 9¢ a day and 8.9¢ a minute. The only catch is that you have to make or receive at least 1 call every 60 days -- I can do that, no problem. All together this costs me less than $34 a YEAR!!! No other outfit even comes close.

I can see where the Sprint network might not work everywhere and international calls might be problematic, but for a basic, no-frills cell phone for someone that doesn't make that many calls and doesn't travel much STi Mobile has the best deal out there.

TripodXL

{ 04/25/2011 }

Went to recharge my card. They charged me a "tax". When I asked what it was they said it was a "sales tax". Asked for a supv. and was hung up on 4x. Finally got supv. Said they are in NY. Said I was in TX and that they can't chg me sales tax. Said it was NY sales tax, told him that was illegal. Then he said it was TX sales tax again. Went thru that iteration 2 more times explaining each illegality. After explaining that I would talk to the TX AG and find out if they're really paying TX sales tax to the comptrollers office, and I doubt it, he said that he would have someone else call me back. Ha! Still waiting 10 days later. A class action lawsuit should be in order for the false collection of taxes. I think I will look into that. You readin' this, You Bitches? Will not recharge after this, will go with someone else, suggest you do the same. This is a minor thing as I only use the card at home since I don't have LD at home. Also now it won't fax anymore and they don't know why. The dishonesty is overwhelming and the help from Kumar or Rashid is underwhelming at best.

ronin

{ 04/16/2011 }

As a STI subscriber..traveling around US, I have experienced lack of service outages...even though coverage maps indicate coverage, and cell phone shows solid signal.. it will not receive or place calls...Sprint (the actual cell network provider) blocks income and outgoing calls with a voice recorded messages saying either entwork busy or it says one has to place a colelct call, wait for operator. Repeated contacts with STI proved futile as their tech says all is ok and it should work... I tested in my last trip to 540 area code... in a service are of 1600 square miles and no usage.. yet upon leaving that area code it worked fine for in and out calling. Conclusion: STI has no ability or desire to fix problems, rendering their phone useless. I use it in a lot of area codes and it works.. but not in 540 as they assure me it does. It doesn't.. even standing within view of the Sprint tower. STI is good if you do not mind an ant-social incompetent tech support. And don't mind it's outages here and there.. especially in 540 area code.

Ronin

{ 01/21/2011 }

Good rates.. poor selection of phones. but the real problem I have personally experienced is their service (as a Sprint reseller) does not allow usage in all service areas in spite of thier assertions that it works where Sprint works.. and even shows map that it does. I found in some area codes the Sprint network does not recognize the subscribed cell.. For example: when attempting to place calls in area code 540, a voice intercept says to dial one to make a collect call. Incoming calls are blocked with "unavailable." STI support cannot fix such Sprint program errors.. even though they can verify that the phone is registered in the Sprint network. They cannot go all they way and fix a problem.. saying sorry.. "want a $10 credit?" NO! I want a phone that can be relied upon when traveling. Sprint has a problem that resellers cannot fix. I experienced the same with a recent purchase of a Platinumtel phone and service. useless, as the local Sprint network facility (575 area code)does the same thing "dial 1 to make a collect call" .. buyers should beware of the hit or miss nature of Sprint cellular via their resellers. STI works fine when it works... great rates for a casual user. Poor phone choices. Thus, I do not think STI is a serious prepaid company.

CARL H.

{ 01/18/2011 }

GREAT PHONE FOR ME. I USE ALL THE TIME

Mike

{ 01/12/2011 }

I've used Sti Mobile for about four years and was pretty happy, despite the lack of coverage area--it covered my needs at a good price. Now, suddenly, my phone no longer works in WV, where it had worked fine as late as Sept last year. Can't figure it out, and I have to say their online customer service is useless.

TomS

{ 12/16/2010 }

Card is fine for voice, but doesn't work with faxes. Other prepaid services don't seem to have that problem...

John

{ 10/25/2010 }

PLEASE READ!!
Nothing but problems. Customer service is the absolute nightmare and I find myself crying to them on a daily basis.
I paid $45 for unlimited talk and text and the next day I had no service. The company continues to charge a customer for calls and texts even after you switch to unlimited. ANY TIME YOUR BALANCE GOES BELOW $45 YOU LOSE SERVICE!!!!!. Plus no coverage and often no signal even in my own house, and I live in a coverage area.
Please do not put yourself through what I'm dealing with every day!

ron

{ 09/20/2010 }

previous company (maybe sprint) was great; sti started out good but has gone downhill; we have no less than 12 calls to cust service and get apologies but no improvement in service; cannot cannot connect, dropped calls, incorrect minutes, and the list goes on; we are out of this company

Jake

{ 09/16/2010 }

Can't beat 9 cents a day plus 8.9 cents a minute if you are a light user. Bought four Samsung A660 phones at Staples several years ago - essentially were free after rebate (cost me the sales tax). Allows me to have a recharged battery at the ready. No worse signal than the Sprint plan I had before that was costing me $45 a month for my average 50 minutes of use. The STI cost for same is $7.20. Wife and I can each have a STI phone for less than $15 a month.

Erika

{ 09/09/2010 }

Terrible service!!! I had to call Philippines and it didn't work so I called customer service 5 times and been put on hold for 5 minutes they said they were going to fix it and they didn't. What a ripp-off

dana

{ 08/29/2010 }

I have had this service for over 5 years now and love it. Its very dependable and always there when i need it. The only bad thing about it is the lack of upgrades they've done. The phones are very limited and very old school. Hope they fix this soon but i will stay with them regardless.

Den2Pdx

{ 07/29/2010 }

I've used Sti Mobile for 5 years, 8 months, during which it has provided me with cheap, reliable, basic-no-frills, hassle-free service. Over the last 8 months, I've paid $100 ($50 x 2) for air time and was give $15 air time (loyalty dollars from Sti Mobile). My wife with Cricket has paid $360 for comparable usage over the same time span. And since Sti Mobile piggy-backs on Sprint's network, I get better coverage than she. Of course she's paying for the Cricket stores and kiosks all over the place. Sti Mobile has no stores or kiosks, and the last time I bought a recharge card, it didn't work. That's OK, because I quickly add minutes on-line. I last called customer service 3 years ago, and they seemed nice enough then. Bottom line is that Sti Mobile delivers the service I want at low cost to me.

Diane IL

{ 06/26/2010 }

Terrible! Card did not work for any numbers in China I needed. After you purchase they tell you that the cards do not work to call hotels and it is not refundable

dave v

{ 06/13/2010 }

My wife has been using Sti for 4 years. Her usage is about $25 every 3 months. No other phone plan can match it. No problems with service. Had 1st phone die and picked one up locally. Transfer was simple. I Love Sti .

sheila

{ 06/11/2010 }

This is a very decent service for emergency purposes. The only drawback is no local retailer sell the recharge card any longer.

Andrew

{ 05/15/2010 }

Very bad service.

Sue

{ 05/11/2010 }

We have had STI services for over 3 years with four phones in the family...Can't go wrong for the price as our phones are more for emergencies. We get notices when phones are low and minutes never expire...A+++ in my opinion

Nina

{ 04/21/2010 }

For someone like me who only uses a cell when i'm out, which is rare, it is the best service to have. I did overcome the "finding places to get recharge minutes" problem a while ago and want everyone to pass it on. Family Dollar seems to me to be the most universal supplier that's all over but the real key to finding minutes is to realize that most retail outlets that sell sti mobile minutes DO NOT know that they sell them, even my local family dollar stores. if a place, including lots of convience stores at gas stations, has a keyring full of plastic cards with barcodes for selling various recharge minutes just ask them to PLEASE look carefully and I've found that sells minutes generally has sti mobile too, they just don't know it - really!!!

jjuwmmu

{ 02/28/2010 }

Have been using STI from 2006. Their price is too good.

ranj

{ 01/07/2010 }

for 9c/min & 9c/day how can you go wrong? buy the phone online and you're set....great international rates & no extra charge to call canada AND minutes don't expire (as long as u use the phone once every 60 days)
-what more could you ask for ?
-I lost my current cell with sti and i am going to buy 2 more sti phones because at this rate my wife and I can afford to have 1 cell phone each instead of 1 fancy cell ($45-55/mo)

sheila

{ 12/17/2009 }

For the cost, this is a great plan if you need a cellphone for emergency purposes. The only drawback is verizon couldn't forward calls to this cellphone. However google voice can

Naklife 18

{ 12/14/2009 }

I've had Stimobile since 2006. It works great in NYC on the Sprint network. For anyone that is not a big cellphone user this is the smartest economical plan to get. Very very happy.

Donna

{ 11/09/2009 }

I like STI because it's SIMPLE. I don't need a camera or internet service, etc. It's been a reliable phone which I have had for over 5 years now. My ONLY COMPLAINT is that I can't find the recharge cards ANYWHERE. I don't like to purchase things online.

Jenga

{ 11/04/2009 }

I've been on STI Mobile for a couple years and love this plan! 10 cents/day, 10 cents/minute* (*and would be even less if I activated now. The per/minute charge went down a few months ago; existing customers get a text msg with a bonus whenever they add new minutes to compensate). Best of all: the minutes never expire! You jus have to use the phone once every 60 days.

Who else can boast a plan like this? Basically I pay $3.10/month to have a phone. And none of the ridiculous hassles trying to figure out when minutes expire as with other plans.

The review indicated "poor coverage" but it's actually on the Sprint network. I'm surprised they're not more popular among the pre-paid plans. I feel like I got the deal of the century!

Gwen St. Louis

{ 10/31/2009 }

I am a snowbird, I reactivate my phone in Oct. and use until April, Then when I go back in the fall I just reactivate it again.And to call Canada no extra charge is great. I have gotten 6 phones for friends and they all love them, Very economicial for senior who just want a phone for emergencies

Mike

{ 10/12/2009 }

I have had STi Mobile for at least 3 years now, and never had a problem. For the amount I use a cell phone paying $50 to $60 a month makes no sense. I would not hesitate to buy another.

Joel

{ 08/30/2009 }

This has been a great plan for us since we do not use the phones a lot. I spend less in a year than most people spend in a month. I had tracphone and I like this better. STI told me you can buy an unlocked Sprint phone and they will activate it, but I have not tried this yet. Their phone selection is a little week right now. The coverage can be weak at times, but I am not sure if it is the older phones they sell. We have had no trouble when traveling to other states. I would recommend them for low to moderate users.

lisa

{ 08/19/2009 }

a copy of an e-letter regarding my latest interaction with sti mobile:

to whom it concerns:

i recently went through "hell," after purchasing 10 hours of airtime off your site. it took nearly 24 hours and numerous calls to you and to efullfillment which logged over an hour. as i mentioned many times, i usually purchase my airtime in this manner and never had an issue. this time, i was forced to be my own advocate and do your job as a "go-between," being bounced back and forth between you and efullfillment, being told many falsehoods about the purchase and procedure. i eventually spoke with a female floor supervisor who took the initiative to keep me on the line while she contacted efullfillment and got an instant explanation and resolution (something i had already asked a few customer service personnel to do).

to add insult, i was informed of an "upgrade" to a calling plan with slightly lower fees which has been available for about one year. i never received information regarding this, which is inexcusable.

true to my word to sti mobile, when my airtime has run out, i will no longer use your service. this treatment is unacceptable and a waste of my time.

Joe

{ 04/21/2009 }

I’ve been using STI Mobile for over 4 years now. Things are alright if you don't mind a weaker signal than competitors, rarely use your cell phone AND don’t have a problem. If you have a problem of ANY kind YOU will pay for it with ridiculous amounts of YOUR time YOUR money and YOUR frustration. Even though its STI Mobiles fault. Unless you almost never use your phone, a low minute plan from any other company is well worth the couple extra dollars!!!

Mark

{ 03/24/2009 }

I've had STI for three months now and everything's been great from connectivity to customer service. Very happy with the money I'm saving. Highly recommended.

Lee

{ 03/13/2009 }

Never had a moment of problems. Customer service over the phone is very helpful...Rates are sweet and never had a problem with connection in my area...most phones don't work in the boonies, no matter who you have.

Had this service going on 3 years and I can not justify a $39 to $69 contract for 2 years for something I use less than 5 minutes/day

Bond

{ 02/26/2009 }

Lowest per minute Rate in the Market with service never disrupted even while travelling, phone is basic but works without issues - Had it for over 2 years!!

Tony

{ 02/24/2009 }

very satisfied.