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Simple Mobile Review
Last updated: January 19, 2022 by Rachael Hoffman
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Overview
Simple Mobile is an MVNO of the T-Mobile network. They offer unlimited talk, text, and data plans. Users can bring their own unlocked GSM devices, rather than buying a new phone.
Pros: The plans are laid out in an easy to understand format. The ability to bring your own device can save money.
Cons: The phones they offer get quite expensive, since they're unsubsidized.
Detailed Provider Information
Plans: Simple Mobile offers three monthly unlimited plans and a 15-day unlimited plan. The 15-day unlimited plan costs 25 dollars per month and includes unlimited talk, text, and 411 directory assistance. The 40 dollar monthly plan includes unlimited voice minutes, text and picture messaging, 411, and mobile web at 3G speeds. The 50 dollar plan is for BlackBerry smartphones. It includes everything in the 40 dollar plan, plus email, BBM, and BlackBerry App World. The 60 dollar plan adds high-speed data on T-Mobile's HSPA+ network, which provides speeds of up to 42Mbps.
Customer Service: Customer service and technical support can be reached by calling a toll-free number, by snail mail, and by email.
Free Nights: Yes.
Credit Check: None
Free Weekends: Yes.
Contract: None
Daily Access Fee: No
Payment Options: Refill cards can be purchased using a credit card on the Simple Mobile website. Cash payments can be made at Simple Mobile retail locations.
Text and Picture Messaging: Unlimited text and picture messaging are available with all plans. The plans also include unlimited international text messaging.
Data Plans: The monthly plans all come with unlimited data. The 60 dollar plan includes HSPA+ data, which offers speeds as fast as 42Mbps.
Downloads: There are no downloadables offered by the company. Customers can download ringtones, wallpaper, and more by using their data plans.
International Calling: International calling is available at varying rates. See the website for details.
Text Messaging Available: Yes
Roaming Charges: All calls are unlimited while on the Simple Mobile network. There is no off-network roaming.
Shop Phones and Plans: Shop for Simple Mobile
Text Messaging Charge For Incoming: No
Calling Features: Voicemail, caller ID, and call waiting come with every plan.
Unlimited Text Messaging Plan Available: Yes
Activation Fee: There is no fee to set up a Simple Mobile account.
Nationwide Long Distance: Unlimited voice includes long distance.
Unlimited Plan Available: Yes
411 Calls: Simple Mobile uses 1-800-GOOG-411 to provide free directory assistance.
Earliest Minute Expiration: Unlimited plans must be renewed at the beginning of every month.
911 Calls: Yes.
Phones: Simple Mobile encourages customers to bring their own unlocked GSM handsets for use with its service. These can be of any kind, as long as they require a SIM card and are no longer locked to the original carrier. Simple Mobile will then activate it, and service will work as normal.
Standard Calling Features: Voicemail, caller ID, and call waiting
Coverage Map: Click here to see the Simple Mobile coverage map
Cheapest Phone Model: N/A
Latest News: See the latest news about Simple Mobile
Average Rating By Users
Most Recent Reviews
Consumer Review
Worst customer service ever. Phone worked great until they changed their plans in July 2013. Then 3-way calling went away with no warning. Now they don't support it anymore. I have been emailing and calling their support for 2 months to downgrade my plan and they can't seem to do that, so I'm forced to switch providers. Their foreign customer service agents have limited capabilities and no where to escalate a problem. I'm on this site because I'm looking to switch providers and reading reviews.
Consumer Review
Btw complaints are filed with the public utility commission. They will row you to the appropriate division and its a very easy process
Consumer Review
I had to call to report them for bring fraudulent in the regard that the “unlimited”plan is not unlimited, rather 3gigabytes. Ass well they have a number you could call to pay a flat rate, and i had it, but lost i it when i got a new phone. Although out was only a month before, they refused to give me that particular number… They are crafty deceivers, who should be in the entertainment industry. I can tell you though when you file a complaint against then for fraud, out is forwarded directly the president of the company and he, or she, is given 30 days to respond, or risk being fined.
Consumer Review
Oh my God, don't me started! Simple mobile has the ‘CUSTOMER SERVICE FROM HELL”!! No matter what you call for they just keep repeating, “I can see that your account is current”. After have continuous dropped calls, I changed my sim card, then later bought a new phone thinking that was the problem only to have the problem persist! I had been with Simple Mobile for almost 3 years and was very pleased with the service until recently they made some upgrade and i can no longer make calls inside my house. My phone almost permanently shows ‘no service' or emergency calls only. I call their extremely frustrating customer service and they tell me to call back next day. “Americans needs to boycott companies that use foreign employees that offer such TERRIBLE service!!
Consumer Review
Although the service is well due to it being on mobile, the plans are not unlimited, they will cut you off, the cap on data is I believe 2gb. I went with solavei, a new carrier that offers unlimited everything and the cap is at 4gb! The cost is only $49/month and they have a pretty sweet referral program for when you enroll your friends and family. Check it out, you can use any gsm phone and it runs on tmobile network as well www.solavei.com/shannun1685
Consumer Review
You talk a big talk.. You make simple promises you can't keep.. You can't even operate your company by the slogan that got you the following that will leave you behind. RIP simple mobile, I just purchased my last reup.