CHICAGOhere

{ 05/17/2012 }

I switched to Simple Mobile 2 days ago and I am not happy. 40mins hold time for CSR. International text not going through. No Service constantly searching. I switched from Virgin Mobile and I seriously regret. With Simple Mobile you truly get what you pay for.

John

{ 05/16/2012 }

There service is awesome. Never any issues. I have been capped on their data but SO WHAT!?!?! All you ignorant people complain about them cutting you off for this, or for that. Have you ever bought a car and not read the terms and conditions, or the interest you will have or that if you dont make a payment on time it will be towed. All service providers have certain limitations, JESUS. SIMPLEMOBILE IS AWESOME. HANDS DOWN! Has saved me hundreds still with great service, do not let these people sway your thoughts, go on their website see what phones they have approved and you have no problems.

Mike

{ 05/10/2012 }

This company is a FRAUD. Simplemobile has suspended my account for using too many voice minutes. They say the have an unlimited service but this a complete LIE.

ace

{ 05/10/2012 }

i dont know whats the fuss about... ive been using this service for so long... around 2 years. i nvr have any problems... unlimited call, txt, and data. here is the bottom line. i rather buy an unlocked phone cost me $500 because in the long run, i know i will save more $ than anyone whos paying to the big companies. it is like the idea i have money to buy a car, but cant afford to maintain a car. w/ this small amount of fees, i can maintain. how long can you maintain at&t or other big companies service? how long do you want to continue getting ripoff

pipoa1

{ 05/07/2012 }

Great!!!! unexpensive, and Im using as much as I can, web, tct and phone, I dont have any problem at all, I dont know why the bad points!!!

Phylicia

{ 05/01/2012 }

I had simple mobile for over a year now and I love it. I get the 40 dollar a month plan with unlimited 3G internet, talk and text. I don't understand the negative reviews. The deals are so great. It saves alot of money. They also have the 20 dollar plan for 15 days plan unlimited talk and text. I never had any problems what so ever.

Scam

{ 04/17/2012 }

This company is a scam! Nothing is unlimited about their plans. A quick read over the acceptable use policy reveals that it is purposely written vaguely so they can, at their sole discretion, make a determination to cancel your service without refund. You'd do better to go with Page Plus or T-Mobile for prepaid service.

Lee

{ 04/10/2012 }

BUYER BEWARE
This company is a major scammer. Simplemobile advertises UNLIMITED service, today they SUSPENDED my entire service for using too many voice minutes and refuse to allow me to port out without paying them at least $25 for my number to be released.

Steve

{ 03/30/2012 }

Simple Mobile is great for people who do not need a lot of hand holding. Do you research and ask questions. I purchased a T mobile HTC Sensation 4g phone and Simple Mobile sim card as this was on their approved phone list. I programmed the phone using the simple instructions found on the SM website. I asked the SM Customer Service rep how to port my number of another carrier. The 4g speeds on this phone blow the 3g speeds I was getting off Sprint or Cricket out of the water. And have better coverage now that with either of the former carriers. If you need someone to tell you how to use your phone or a store to make you feel better about your purchase go to Verizon, Sprint, or AT&T, just be prepared to pay $30.00 a month more for the privilege. Great service here in Houston. Thanks SM. Keep up the good work.

flyboy

{ 03/28/2012 }

I have had Simple Mobile just over a month & there have been numerious problesm !!! I don't want to write a book although my switching over from 8 years with Sprint may have been a mistake !!! NO SERVICE constantly....searching.... for hours at a time, especially late at night (I work midnight shift & I am unable to obtain SERVICE !!!! PLUS TRIED TO MAKE PAYMENT TWICE ON THE WEB SITE ONLY TO GET "denied" !! I must have called customer service 20 times in the last month....GOOD LUCK....

Kora

{ 03/28/2012 }

one star cause they do not have cero stars, I switch to them and I have to wait 5 days for them to activate the cell, no one seems to know nothing about it, no of those "representatives" they are just trained to say "I apologize for the inconvenience" but none of them, neither the "supervisors" seems to really care about you and your problem, they gave you the wrong information and you have to waste an hour between them and calling back and forward to talk with another person who give you a different response, BERNARD, a manager, common, the worst of all, rude person, not able to handle any situation, no nice at all, definetely a very bad experience with their customer service, I had to get corporate number to finally get a solution after 5 days,and that because I call and call and call, everyday, and they told me that I have to wait 3 to 5 more days, even when I explain that my service with the other provider will expire soon and I need to resolve the situation, if they can give priority to this, part of the problem was solved when I contact corporate, the lady fix the problem within minutes, they could easily help me before if they transfer the call to the right people, people who knows,,and one issue, metro did not get MMS from simple mobile, that's what I found out for know, wondering what other surprises will I get,,,I will try to switch from this company by next month, and forget to mention, you call and after wait 20 minutes and give your phone number and phone model, if you ask them to transfer you to the Blackberry department, you have to wait at least another 15 to 20 minutes, and of course, repeat the same information, and if they don't like what you ask, the phone call may drop,,,lord, who's going to help us from this people that hide behind a phone...

Mike

{ 03/22/2012 }

Absolutely worthless. If you are using this scam with a smartphone bite the bullet and go with a real company. Their "unlimited data" is a flat out lie. If you ask about caps and throttling, they will blatantly lie to you about the service. They basically told me that after downloading a couple of apps and watching a netflix movie that I have committed that cardinal infraction of "disproportionate usage" and promptly shut off ALL of my data services. No google voice, maps, or gps. I won't even go into the customer service. I had to wait almost an hour for someone to answer. They were rude and then directly told me that if I did not like their policies I could (exact words) "Go somewhere else..." then hung up on me. I wasn't even being rude, I was just asking uncomfortable questions.

Rostik

{ 03/19/2012 }

Rates are great but...
1. The reoccurring billing doesn’t work properly – it charges one time and stop charging suddenly
2. The support is horrible – wait time is – 25 – 30 minutes, and then the staff is useless the most of the times
3. The unlimited data is a complete BS - after you reached 2GB – it practically stops working.

Jorge

{ 03/13/2012 }

Very satisfied. I've had contracts with Verizon and Sprint for around $70 a month or so (900 min and texts) Went to SM with their $40 old plan without web and then tried Boost Mobile. big mistake, came back to SM and they even added web to that $40 plan. I am very happy, bought the HTC wildfire while on sale at Best buy for $150. Even bought another for a replacement. Will stick with SM for years. I even browse the web from my laptop by turning my cellphone into a hot spot. Firt smartphone experience has been great. Very Happy.

Tommy

{ 03/07/2012 }

I acquired Simple Mobile for my son and me because for $40 a month you get unlimited talk, text, and web. After two weeks, we have yet to be able to get on the web. Unacceptable. Before getting a Simple Mobile plan, I plugged in my zip code into their website to see if I would receive coverage where I live. After putting in my zip, the site told me, "We've got you covered." They don't have me covered. My son and I have next-to-no signal where we live (two different brands, decent quality phones) and are usually unable to make or receive calls. I feel deceived. To be fair, I will say that in town (I live in the boonies), call reception is generally decent. If you live in an area that has good coverage with TMobile’s towers (Simple Mobile piggybacks off of them), you’ll probably come out okay. Without good reception in my area, though, and no internet access, I plan to switch to another provider. Customer service was okay, but not great.

WP

{ 03/04/2012 }

@Khai - you don't have to unlocked T-mobile phones to use with Simple Mobile as Simple is working from T-mo towers

Khai

{ 03/01/2012 }

Continuing from the previous post:
I want to share more as I know,
Example:
I bought a Brand New smart phone which cost $500/- from T-mobile store. I unlocked it. So that I can use Simple Mobile Sim Card on it. The worst things it that there will not be factory warranty anymore. I cann't have insurance for my phone. If I drop it, If somethings wrong with my new phone, If I lost it. I will not have any chance to cover for my $ 500 phone. I will be like just wasting my money. It is too risky for me, for customers. They should think about it. If they want to compete a mong the service providers, increase their customer, and make them happy.

Khai

{ 03/01/2012 }

I just want to give a suggestion. If Simple Mobile can request/ give a suggestion/ advice to the Cell Phone company, like Sony, Sumsung, and etc... to support 1700Mhz frequency on their unlocked phones. So that both the cell phone company and Simple Mobile will make more benefits on it. It will also make a lot easier for both of their customers. Because, my problem is I want the service from Simple Mobile, but I can't find a Smart phone that the one fully works on their service wihtout unlock. What I want to say it that I have to unlock the phone if I want to use SM service. I hate really it.
Example:
Some Sony Experia series come with factory unlocked, and I want one of those. But I cannot use SM (simple mobile) service. Because, Sony Experia cell phone don't support 1700 Mhs frequency. In this case, I will not buy the Sony Experia cell phone and I will not use Simple Mobile Sim Card. They both Sony and Simple Mobile lose their customer.

If possible, I want Simple Mobile and cell phone company should cooperate one another to make more benefit for all of them. But also for their customers.

Muze

{ 02/22/2012 }

I was going to get MetroPCS but they wanted me to buy their phone, AT&T wanted a USD$500 deposit as I have no credit history (just relocated to the US), and Verizon could only offer US$90 prepais plans. So I went with Simple Mobile got the chip and the service for my BB, plus the first month prepaid. I have the unlimited BB (but I use the WiFi whenever I can), I have the unlimited international (works excellent) and I got US$5 for paid international at like $0.02 a minute to the countries I call. What more do you need. If you want high speed go to AT&T but be sure that they don't throttle you down for excess usage. I like what I have, I recommend it to my frinds. Only drawback, I could not pick the telephone number I wanted. It was automatically assigned.

andrew vallier

{ 02/13/2012 }

Although it is kind of a pain to make a payment, I cannot complain at all I get service all over texas, the internet which works great after entering apn is also fast enough for gps, Facebook, email, ect.. can't complain going from over 100 a month at ATT to 40 here. Bravo simple mobile! Also I'm using ATT HTC inspire 4G but with 3g plan

Julio

{ 02/12/2012 }

HORRIBLE! HORRIBLE> Website not user friendly and then it's hell to make a payment. Try payment on the phone same thing - NOT WORKING or NOT PROCESSING.Contacted Customer Service, LONG WAIT and then can't take payment, ONLY THRU automated system, which did not work in the first place. Then she said WAIT another hour. Go to authorized dealership AND SAME SHIT, they take your money (TODO WIRELESS) and then forget to recharge your phone. YOur phone will be disconnected until you drive back and remind them. HORRIBLE OVERALL. Go someplace else. ITS NOT WORTH the savings in money when it is crap.

Sept1

{ 02/12/2012 }

Everyone complaining about customer service needs to understand they really are limited in what they can do. Do you honestly think they try to NOT help you? Data, try using a phone they support! Not an iphone! "unlimited" stop downloading movies and tethering, you won't have a issue. The thing is they use tmobiles network, so when you use to much data it effects tmobile customers, so they let SM know and they slow you down. If you need that kind of days you have to pay the big bucks at big companies. Read the terms and conditions. As a former sm retailer, I suggest use approved phones, try being nice to the rep and understand they are not all jerks.

Pissed Off Customer

{ 02/11/2012 }

I wouldn't recommend this to anyone. It's horrible. It says I qet service where I live, but I do not. I called customer service and after litterally hours on the phone waiting and waiting they tell me that I cannot get a refund for a Pin I just purchased not even an hour ago..... 40 bucks wasted Back to straighttalk I go. I'd rather pay the extra 5 bucks anyway.

Valentine

{ 02/09/2012 }

if you want unlimited 4g internet dont choose simple mobile..for start youll have speed 4-5 mb/s and after 2 gb using they are cut your speed to 100 kb/s...its so funny..you paying 60 $ for so low speed))dont choose simple mobile

Ro

{ 02/09/2012 }

FOr the people who complain they dont get Texts or calls.. Try programmiung ytour phone for it and thids can be done with information on how to do it at the simple mobiel website. I have a HTC Sensation and when i first got it hooked up, the internet wasnt working but i just thought it was slow as hell until i realized i had to program it for my phone. Its a good service so far. It's t-mobiles 'little sister'.

Karloce

{ 01/28/2012 }

Simple Mobile sucks, I have used it for 3 months and paid ahead of time and they still had the phone disconnected for 2-3 days.
I will be switching them once the month is over.

Ex multi-carrier cell Rep.

{ 01/28/2012 }

Please do your own reasearch (listen to others reviews) and ask questions before making your decision.
Being a cell phone Rep for over 13 yrs puts a bit of knowledge under my belt, I've always asked a bunch of questions to get the real facts to make the WISE decision. Instead of going with Verizon, AT&T or T-Mobile a while back i went with Cricket and I have saved $thousands$. I have heard complaints about EVERY cell carrier (Sprint being the worst) so I dont eliminate all carriers and deal with each issue for my customers on an individual basis because it may or may not be the carriers fault and may be an issue with equipment.
OK, customer svc: If you dont have issues, you dont need to deal with them. Having said that, Cricket customer svc sucks dealing with people out of the country I can barely understand, they will soon re-import those jobs back to the U.S. so that wont be an issue (I talked to an American yesterday about a tethering issue, so maybe they already started). Simple Wireless Cust. Svc is right here in America (California), they are 24/7 which is great! - Unlike Cricket. But if u speak a broken language (no matter which one) there may be some issues, not for me with Simple Mobile...they chose wisely.
If you read many of these comments you will see some have no issues and are happy, why is that? -Several issues people are having, much of which boils down to the equipment people are using. Simple Mobile openly says ur phone must use 1700Mhz WCDMA like T-Mobile (they use their towers), but I see negitive comments from iphone & other customers whose devices has a SIM card in the phone but does not have 1700Mhz. - Duh! I talked to T-Mobile and they support GSM frequencies yes, but not always 1700Mhz, so if all Simple Mobile Reps said this innitially there would be fewer issues, and I have talked to Reps who say that Verizon, AT&T, Sprint phones with GSM will work (which is true most of the time but could create problems later for some customers in certain areas, so that's taking a chance for some with certain devices).
With everthing I know (if u have a truly compatible device not creating other issues even Simple Mobile Reps may not be aware of), Simple Mobile is a great deal for all u get! The only issues I had was no phone insurance which no carrier has for other carrier devices is the norm, and tethering wifi which after 2 warnings NOT to do will suspend internet until the next billing cycle (I would bet that since they send out the message and have sanctions, know it is an issue and have plans to add that feature like others for a charge if the board can get an ok from T-Mobile to have extra bandwidth).
I have not switched yet but the savings has seriously got me considering buying a compatible device (Samsung Galaxy S II), but those are my concerns, and I wanted to share what I've gathered thus far to help those make the best decision and have the least amount of issues.

Unlocked GSM phone

{ 01/23/2012 }

Question: The write up above indicates that Simple Mobile has no unlimited data plan, but Simple Mobile claims on their website (http://www.mysimplemobile.com/Simple-Mobile-Plan.aspx) that they have a $60/month Unlimited Hi-speed data (3G/4G) plans??? Is the above write up off-the-mark (or is it outdated), or is Simple Mobile lying?

Please help!!!

754Boy

{ 01/23/2012 }

I don't understand why all the low scores. The ONLY thing that sux about Simple Mobile is their customer service. I get good signal, good voice, good data speeds, and a damn good price.

This review needs to be updated badly as their plans have now been changed as 4G service has been added. I'm on the $40 Unlimited Everything 3G plan.....it also includes data!

VJ

{ 01/17/2012 }

I recently switched from AT&T to Simple Mobile. Was excited about their unlimited plans. I had an iphone which I didn't want to abandon so I thought SM was the way to go. I was very disappointed. Mostly with their customer service. The wait times were much worse than AT&T (I didn't think that was possible). When I called twice about the lack of service and at one point, not having any service at all, the CSR simply hung up after he was unable to help me and I began asking for a partial refund. He said to trouble-shoot my problem, I'd have to put the sim card in another unlocked phone or get a new phone because mine might be damaged. Even tho I had not dropped or damaged my phone in any way since getting the service. The first CSR I spoke to about lack of service, especially when I'm at work - told me I might need to open a window. (I'm in a highrise building. We have no windows that open.) I was not always receiving my calls or messages and could not get MMS. I had the $40. plan. This was a bust for me. Even for the low rate, this service is was not worth the effort. Signed..."Very Disappointed"

Steve

{ 01/16/2012 }

I had to laugh when I saw people complaining about customer service with a (pay as you go) service!

They all stink! I've tried MetroPCS, Net10, H2o & T-Mobile pay as you go and the customer service stinks with all of them! T-Mobile's customer service was great when you're a post pay / contract customer, but when you go to their pay as you go side they forget who you are!

I was with T-mobile as a (post pay) customer for 7yrs, then found I could save money and be on the same network.. sure! They really need to update this review… You now get unlimited talk and text (international texting included) for $40.00 ! You can't do better with any other pay as you go for that price…

If T-Mobile's coverage works for you, then Simple Mobile should work fine. Their customer service is not very good… But I really don't need any, I just pay my bill every month and talk and text as much as I like…

I use them in Las Vegas, NV.

Sashi

{ 01/12/2012 }

SAm is very correct you have to select single star at least :)

this was the email i found when i browse some site.

Hi,

For god's sake can you respond or is it a unmonitored mailbox?

i called up Customer care couple times and i feel they are most irresponsible executives/you have the poorest infrastructure, BAD Voice, BAD signal Uh.

i want you to resolve the issues ASAP. i never thought a mobiles company will react like this for a 10$ bill :) surprised. also Simple has the most worst agents. they don't listen to customers they do their own for their benefit. Customer want one plan, and they activate other plan, this way customer may get cheated only once, next time they move to AT&T or T-Mobile. you cannot run business without customers. is it the way you want to survive in US Mobile competition? for sure you will lose.

Most Un Flexible Plans to Switch, Most Arrogant Agents, Most Irresponsible Customer care Executives, Poorest Infrastructure these are symbols of my experience with you.

Susan

{ 01/10/2012 }

I am reviewing these posts, as I am set up to switch to Simple Mobile with an Atrix 2, I never read SO many complaints, I am going to call them again, as they had already told me that data usage was uncapped. My laptop is running off of a broadband carrier named Blue Mountain Internet, it is awesome, unlimited on your computer, so if you are looking for that type of service, look up their web page, can't say enough good about them.

SAM

{ 01/10/2012 }

One Star has to be selected, but Simple Mobile is not even eligible for 1 star. Poor Customer Service, Lousy Voice, BAD Signal,i'm waiting to talk to a customer rep since last 40 minutes, after 44 minutes, someone came and listened my problem and put on hold for another 40 min. i believe they have many unsatisfied customers waiting online....DONT GO FOR SIMPLE, ITS not that SIMPLE to USE and depend on that.

oscar

{ 01/08/2012 }

best thing i ever had an i have been from verizon to sprint att tmobile well ithink i been with all the companies on contract paying 100+ a month know i have a 3g slide with the 60 dollar plan i did root the phone an i can even give internet to my lapton on the go for the same 60 bux wile the costumer service is not allways the most frienly(reps) they have allways resolved my problems, payment are so easy trought the phone with my credit card or cash at the store i been at simple for a year and never had a problem with usage hope it stays the same or better (but how could it get better) allways have coverage ider 3g or edge but never out of it so happy with the service . and as some one said use a phone that supports the 3g frecuency if u spect to have the 3g speed have a good day

bayesow

{ 01/07/2012 }

Worst customer service ever , I used their activation online they charged me twice 40$ I call them and I've never been that frustrated in my life I talk to an agent such rude and she talks to you like you are an idiot , I tried again and the others drop your call on purpose just to avoid dealing with the problem ....their plan might seem to be good but whats the point to deal with a company where the customer is treated like crap in a world where customers are usually referred as kings

worst company ever

{ 01/05/2012 }

The customer service was horrible they were rude and unhelpful. They have false advertisement. Their unlimited data is caped and if you use a certain amount, they just slow you down to 2g which I'm getting about .1 Meg.

Guest

{ 12/27/2011 }

DO NOT WASTE YOUR TIME! you will be more frustrated than content !horrrible service the worst service my phone spends 7 out of the 24 hours w/o service its a piece of shit service! worst service ever... metroPcs would be considered the best compared to simple mobiles service

charlie walker

{ 12/25/2011 }

Lousy slow data service, horrible customer service. T-Mob, Virgin, even Net-10 are all much better options. Save your money and look elsewhere

Don Western

{ 12/14/2011 }

the idea is great but the execution is lousy. simple it is not! i have spend so much time just trying to make a credit card payment and found that there is no indicator if it went through or not. I have been with them for 6 months and still have difficulty paying them. you would think that would be the one thing that they would make simple. their customer service is pathetic as well. I am now considering going back on a "plan"

angel

{ 12/10/2011 }

Simple Mobile work good good bye esprint

@Bam

{ 12/01/2011 }

If they are going to offer 1GB of data for 60.00, you're better off going to T-Mobile prepaid directly. For the same price, you'll get 2GB at 4G speed then unlimited at 2G speed.

Bam

{ 11/30/2011 }

$60 Unlimited Talk/Text/Web... however, Limited Data! After 1gb, you are either terminated, or forced to pay for additional data use.

RESEARCH BEFORE YOU SPEND YOUR MONEY!! ...
First, look at the website. Notice they are more focused on advertising the Good (such as plans) and how/where to purchase plans or refills. Yet, they fail to mention, even in the fine print, that you are limited to 1gb of data on an unlimited plan!

Second, 7 out of 10 reviews on ever dozen websites are pointing out their false advertising. The major issue is they limit on unlimited plans.

Third, do some more comparing between the different Prepaid carriers before going for the "next big thing" advertised on some tv commercial!

There will NEVER be a Free plan by anyone. Everyone who claims to be Unlimited will ALWAYS be limited in some way.. it how they make their money, and their Policy's (that Nobody ever reads) will always point out their flaws!

Tommy

{ 11/29/2011 }

Great company worth for the money. $40/mo unlimited talk,text & data . Tell you what.. You cant beat that price. I got good service where i live.Eventhough i only got edge for internet that because i have iphone. But im happy with that.

Andrew

{ 11/27/2011 }

Horrible, Horrible, Horrible experience with SimpleMobile. Every time you call customer service be prepared to wait 30 minutes or more. Once they answer they will drop your call if they cant fix your problem. Happened to me on numerous occasions. Advertising Unlimited 4G and I even confirmed it with their customer service. When I reached 2GB with their $60 plan, they capped me at 120 Kb per second. Thats exactly what T-Mobile offers but with excellent customer service. When I called and once again waited 30 minutes for SimpleMobile's custemer service and another 30 minutes for technical support they just purposely dropped my call (again!!!)I am definitively going back to T-Mobile and take my advice dont waste your time and nerves with these scammers (SimpeMobile)!!!

carter

{ 11/25/2011 }

if you guys want REAL unlimited service, go to virgin mobile. $35 a month gets you 300 minutes and unlimited data, web, messaging and whatever else. 300 mins may not be enough for avid talkers but its way better then this and the phones are enough to give even the iphone a good run. no foolin!

TheyResellTmobile

{ 11/24/2011 }

I have read that they essentially resell the T-Mobile network, so any unlocked ex T-Mobile phone should be fine, However, it is a discount service that costs less than half of T-Mobile, but with that discount, like it or not, it is up to the customer to figure out how to make it work for them. The guy selling the SimpleMobile sim card at the Citgo station is not going to be much help.

Jamesv

{ 11/23/2011 }

Their service plan is good if you want unlimited texting (including international)...which was a bonus for me.

However, I would rate their customer service as very poor. Also I have been having problems connecting to international long distance service which I paid for, and it charges me each time I attempt to make a call, but the service is poor and not working. So it has been VERY frustrating!

common sence

{ 11/22/2011 }

i just activated another phone on simple mobile, well just switched sim cards to a better phone. service is good, i get it in a few places where my verizon was spotty. people in order to get 3g internet your phone has to be compatible with the 1700mhz frequency!! you cant expect every phone that claims to be 3g to work 3g if the frequency is different. says so on their site. i too had an old 3g phone from att but didnt get 3g because it didnt take 1700mhz. now i do and im super happy! this is a new company offering good service but just need to careful on which device u get it. again MAKE SURE YOUR DEVICE CAN ACCEPT 1700MHZ GSM SIGNAL IN ORDER TO RECEIVE 3G SERVICE!!!

himerope

{ 11/18/2011 }

I recently bought a Simple Mobile SIM card and PIN card for 1 month of unlimited 3G/voice/text. Their website was not accepting credit card transactions for three days in a row, which should have tipped me off to the kind of company they were. I ported my number and setup my service with no problems.

I immediately noticed the internet connection seemed extremely slow. I live in LA, so there are towers everywhere, and I had used T-Mobile in the past, with no problems. I downloaded a speed test app, and I was getting 100 kb/s download speeds, which is 1/10 to 1/20 what I should have been getting. I drove around and tried different areas, just in case it was a tower issue, but had the same problem everywhere.

I contacted Simple Mobile and spoke with their customer service person. She walked me through the network configuration again (it was already correct), then "reset the phone location". None of this fixed anything, and she forwarded me to technical support, who did exactly the same thing, then put me on hold, which they never returned from.

I called back and spoke to another representative, and explained what had happened, and she told me she would need to get her supervisor's approval to forward me to tech support, and put me on hold again. She came back and told me her supervisor would not approve me being transfered to tech support (a first for me dealing with any company) because "your internet works and there is nothhing more we can do". I explained that it wasn't working correctly, and she told me they really didn't have tech support, and that the only thing they knew how to do was set up the APN again.

Basically they're seling unlimited 3G data/voice/text, then giving you Edge level service. Capping I could understand at that price point, but I have new service and never planned to get near the cap. The data rate they are giving you is just not usable. It's a complete scam to advertise like they do. You're way better off with Virgin, who has reasonable data speeds, and also has real tech support.