Lee

{ 05/22/2013 }

My wife has Simple Mobile and likes the quality of the calls. I am trying to get my T Mobile phone number transferred to Simple Mobile. It has been the absolute worst experience! The call center - in some foreign country - is the most incompetent I have ever encountered. Other overseas call centers I've dealt with do a fine job. But NOT SIMPLE MOBILE'S. First, the reps either don't listen to you, or they don't comprehend English well, because they do NOT seem to understand what you say. When they repeat it back it is just the opposite of what you told them. Then, depending who you talk to, their accents are so heavy that you can't understand them. I am currently without cell phone service for 4 days, because after buying a Simple Mobile Sim card, and starting the transfer process 5 DAYS AGO, they are unable to get my service set up due to their mistakes and incompetence. Simple Mobile is based in the U.S. so I finally gave up trying to deal with their overseas call center, and have called the corporate office in Florida. Let's hope there is more competence and professionalism there. I'll report back on that.

Manas

{ 05/22/2013 }

They have the worst customer service ever.

Do not get me wrong, the service is good and the rates excellent but not even god will be able to help you if you run into a problem.

I have spent hours on the phone without being able to reach anyone in customer service. And the only replies to my emails have been to "contact" customer service.

In the end, rates, coverage, speed and quality become irrelevant if you are not even able to get your phone to work.

My advice would be to stay off of simple mobile unless you are extremely lucky and forsee a future without problems.

Krista

{ 05/19/2013 }

one star only because my sim card and $40 plan shipped out quickly and nothing else, 2 days now, can't make or receive calls, says no network...what kind of crap is that..customer service really sucks, all they can do is transfer you to someone that doesn't answer

Ash

{ 05/17/2013 }

I was a faithful Simple Mobile customer. I recommended it to everybody because the plans were a flat rate and it was simple to use. NOW??? Whatever changes they made within the past few months is currently sending me shopping for other services, contract or not. In order to speak with a customer service rep, you've got to go through 30 million automated services and the wait times are horrendous. They just imposed taxes to my service so instead of paying $$40 for unlimited, Im paying $43+ It's not a lot, but still. They prided themselves on paying flat rates. My mom just got her service from them and they did not inform her on her due. I always receive text messages from them informing me on my bill due date, but hey did not do the same for her. Service=terrible

scammed

{ 05/16/2013 }

I had to buy 3 separate sim cards and two phones over 4 days. still no service. They barely understand and speak English. "Don't worry" is what there agents always say. Disconnected because too many callers 100 times.

anonymous employe tracfone

{ 05/14/2013 }

Good I work for tracfone and currently single mobile customer service is little used but are good that tracfone buy it and I hardly have them there and in Colombia and other countries are pricipales. and tracfone has many company as safe link, straigh talk, simple mobile, NET10, tracfone, telcel america. and the system covers all of that client are currently 22 million and I say here in the customer service does not know how to work I recommend that you change your company because if they will not always have the same problem or is a known real work . and you as consumers are not complaining will not improve and I think the best costumer service are used here rather sorry to offend my country.!

Vgan

{ 05/08/2013 }

$40 plan is OK. Not a lot of problems, but it is NOT nationwide everywhere coverage.

Customer no-service in India is a -23,456,789 stars. No one does anything except "transfer you to the correct dept". I ask to speak to an US supervisor and was told that wasn't an option.

Was on autopay for a year, now I'm told I'm not, even with credit card billing details say otherwise. Just emailed corporate; lets see what happens next.

Nina

{ 05/06/2013 }

Bad customer service. I have tried for two days calling to fix my mom's phone problem and no luck. I pay her monthly phone service so she can have a phone for emergency. I will be changing to a different cell phone company, even her local store didn't want to take her payment today because they didn't know what was going on with Simple Mobile.

Zachary

{ 05/04/2013 }

The worst customer service experience there reps are programmed to say the same thing every time U call I'm using the same phone I live in same house I Internet speed is down from 5000kbps to 240kbps an hour after I paid 50 dollars and after talking to 7 reps and 3 supervisors I got no honest answers. Ad to that the drop call and the bad quality I'm done with SM . And I'll everything I can to keep my friends and customers away from SM.

Alex

{ 05/03/2013 }

Unlimited? REALLY? ? They're NOT UNLIMITED! ! They'll cut your service when you reach 2 Gigs!! I won't recommend this service! !

Leslie

{ 04/29/2013 }

I WOULD NOT RECOMMEND IT HORRIBLE SERICE IM TRYING TO IMPORT MY NUMBER TO VERIZON AND ITS TAKING A LONG TIME.

A Kavanagh

{ 04/28/2013 }

Their plans may be cheap but their customer service is absolutely awful. My husband and I have a monthly plan with them and International pay as you go, we put credit on our pay as you go which has disappeared. He has now called them about ten times and spent about 6 hours on the phone trying to resolve the issue, they are unhelpful, have none of the information needed and have in fact cut him off at least three times. They are frustrating beyond belief to deal with...

oaeay

{ 04/24/2013 }

Don't swich to $50 unlimited talk, text, data plan. Data speed is okey. BUT after 2GB, they just blocked the data. I called customer service, she said I'm not suppose to use data plan for youtube or pandora, etc. Basically none of the apps on the phone. It's unlimited for picture messages and web browser.

shannon

{ 04/22/2013 }

I purchase the Sim card along with the minutes on Feb 10 return merchandise within the 30 period. Today is April 22 still haven't receive my refund to date. So pissed I called today put on hold 4 times only to be told they haven't receive the return package. Basically I got robbed for $62.99 they got the money and the merchandise. Zero stars.....

Aminata

{ 04/18/2013 }

Simple mobile rocks! you guys are just some dumb asses that can't handle something as cheapa s $40-50 dollara every month. it like you get everything you'll get from t-mobile,sprint, verizon but for cheaper prize and your still complaining about it -_- get life!!! simple mobile is doing an amazing job by providing customer like me happy and making sure i am satisfy with what i am paying for

donald

{ 04/15/2013 }

Bar none the absolute worst cellular provider available. The customer service was abysmal, not one of the 5 reps I spoke with could answer a question directly - the usual overseas call center rhetoric with requisite hollow apology and thanks for enduring their ineptitude.

Jenny

{ 04/11/2013 }

I ordered services with Simple Mobile because they said that their SIM card would be compatible with my specific Blackberry device- it was not compatible- I worked with the tech support on it for a day then cancelled it. I had activated the card on 11/14/12 intending to have it work in my phone, then I cancelled services 11/16/12 because I worked on getting it to work for a whole day. They will not refund my money because they have a 24 hour cancellation policy. I have spoken to several managers and let them know that I was mislead, and they all told me that I didn't cancel within the 24 hour period. I was working with their techs for a day to resolve it, and they had told me that it was going to work, that I should give it a day, and now I realized that the whole things was a SCAM to keep my Money.

Steve

{ 04/07/2013 }

Only reason Simple Mobile gets 1 star is because there is no option for No Stars. I got the $50/Month Unlimited Talk/Text/4G Data. My data speeds have been below 300k download. I got better than that on Boost Mobile 3g!!! I read the reviews giving 3 and 4 stars, I'm guessing they're employees or work for a retailer that sells alot of simple mobile plans. No matter what time or where it is Simple Mobile is SLOW SLOW SLOW 300k would be a good day the other 99% of the time I'm lucky to get 100k and this is suppossed to be 4G????

miss.kym

{ 03/24/2013 }

Everyone kept saying oh yeah, simple is cheap u can even bring your own T-Mobile phone and just pay for the first month and the sim. It didn't take long for me to catch on to the lie they blatantly use in big banners, commercials and magazines ; UNLIMITED by now I'm sure we've all figured out how false that is. First off for some reason their sites and system is ironically always down causing the phone to be pretty useless. The first month I got a text message in the middle of the month saying I was at risk of getting my data cut off automatically I was confused. Why would my data get cut off I have "unlimited" " the next day lo and behold my data was off along with a text saying I violated terms. I read through those terms and conditions. Then I called them, the woman was very informative in her words she said "off the record, we've been having many complaints because of false advertising.quite frankly I wouldn't advise anyone to get service with us." I asked her how was it that my data can get cut off. She says "u have 2 g of internet a month unlimited calls and texts, even if u switch to the 4g $60 plan there all the same aside from it being a bit faster then the 3g but only for a certain amount of days, the 4g gives us like 10 days of actual unlimited 4g, after that your back to 3g" this was a sales person who works for simple! She even said if you don't log out of everything like Facebook twitter instagram or anything that runs in the background knowingly or not, you'll still use up data. Anyone even curious about simple mobile don't waste your time or money. Its all a gimmick, I'm happy to say I'm no longer with them!

erim

{ 03/20/2013 }

I have a galaxy note on Sm, I GET NO SIGNAL CALLS DROP ALL THE TIME. its a 4g phone It ONLY gets 4g when it wants to. Km not ok with that but since im always on wifi its fast. If i start toget my service cut of like some of these other people I'm out.

tara

{ 03/08/2013 }

I would give zero stars if I could. Ordered SIM card which was never shipped; after two weeks they said we need 24 hrs to look into my case and call me back. SURPRISE no one called and when I finally called them to just cancel my order already they said we need 30 days to refund your credit card. WORST CUSTOMER SERVICE EVER. Don't bother with Simple - they will eventually find a way to disappoint.

Joseph Bejm

{ 03/05/2013 }

I have the same problem with $50.00 Plan. After 3 days my speed drop to almost nothing with out any warnings. I called them and spoke to someone with Indian Accent. First she try to tell me that I have 2G phone but she had no answer why I had 4G speed before I went to sleep and in the morning I only could read text. Then she said I can't watch videos I only can brows the Pages. And she told me that they are not responsible for third party Apps. And I ask her what this have to do with any thing. She also told me I can't download any music, videos or programs. I ask to transfer me to Manager because she started again that my phone is not 4G.

With manager I had no luck ether she ask me to look at the Terms and Regulation Paragraph 25.2

2. Protective Measures

To provide a good experience for the majority of our customers and minimize capacity issues and degradation in network performance we may take measures including temporarily reducing data throughput for a subset of customers who use a disproportionate amount of bandwidth. Additionally, in the event that a customer is in violation of the Permissible and Prohibited Data Uses listed above, we may reduce your data speed for the remainder of that billing cycle or terminate data service without notice or refund. We may also suspend, terminate, or restrict your data session, Plan, or service if you use your Data Plan in a manner that interferes with other customers' service, our ability to allocate network capacity among customers, or that otherwise may degrade service quality for other customers.

I ask her to show me on the $50.00 Plan where this shows. She had no answer for that.

So after 3 Days It's useless Plan and even on there computer is not showing why my speed is slow. They just drop you.

roy

{ 02/21/2013 }

I moved to simple mobile "unlimited 4g" from a 3g plan on another provider. Speed tests at different times and at different places show data speeds LOWER than when I was with my old provider on their 3g plan.

Chris

{ 02/21/2013 }

Works great! - I'm a heavy 4G data user. I started with Simple Mobile $50 Unlimited 4G about 5 months ago. Love it. ... My Sprint-only EVO did not take sim cards. So I sold my EVO for $200 and got a good cond used 'T-mobile MyTouch' for $150. Service always fast and reliable.

Birjees

{ 02/20/2013 }

Unlimited is not unlimited, I was with another company for 15 months and never exceeded 15 MB, with the same usage they suspended my service of 17 day use, they informed me that I over used my web, I asked them that "is it not unlimited minutes" and I was told that they do not want people to abuse unlimited minutes, I can not understand what they mean by abuse, they are frauds stay away from such thieves, they hung up on me 3 times even though I was politely asking them how can they suspend my service, now I have no internet, I was better of with my old phone service.

They also lied to me and told me that they sent me two messages of warning, they did not sent me any warning message.

I hope the corporate office of Simple Mobile will checks into this and fix the problem, I wish people also approach consumer affairs and FCC to protect other consumers who in future will sign up without the true discloser of facts that simple mobile marketing department are concealing and advertising unlimited, talk, text and web for $40.00

Sayed

{ 02/19/2013 }

Don't take this service, It is a false advertisement, they say unlimited talk, text, data, I used this phone for only 18 days and they disconnected my service, they are informing me they sent 2 messages for warning, its not true, I had no clue what was happening, they said I have not logged off from Utube, and that got my service suspended for the whole month, they use false advertisement.
Be careful before you switch or you will regret like me with suspended service for no fault of yours.
With the same pace I used another phone service that allowed me 30MB and I never exceeded over 19MD so it is impossible for me to over use unlimited web.
With the same pace I had another phone service that allowed me 30MB and I never exceeded 19 MB in almost 2 years, so how can I believe that I exceeded over unlimited data.

Storm

{ 02/18/2013 }

I jus ordered my sims card for 50cents on Amazon. I'm jus trying out new prepaid services. Y'all should try Boost Mobile I use 8gb of internet a month with no issues. I was gone try Simply mobile for the 40$ plan. NEVERMIND *Boost Mobile* offers the same ur monthly plan go down 5$ every 6 months

Derick Moore

{ 02/15/2013 }

My story is "Simple"! I ordered a $25 plan for 750MB of data and a SIM card to go with it. "Simple" sent a phone card for a $25 15 day phone plan.

Since I had all of the documentation, I thought it would be "Simple" to request that "Simple" correct their problem.

In the two months (yeah the 15 days are long expired) since I started with emails and phone calls, I have been bounced hither and yon by their phone support staff and email staff.

My total of $37 has been swallowed up by the "Simple" refusal to honor their commitment.

I may give up, but I'm not easy to get rid of. My next step will be to call HQ collect and see if I can talk to someone with sufficient intelligence and respect for the customer to "Simply" look at the facts.

Sean

{ 02/01/2013 }

The worst company ever, price went up but the service getting worse. i used to pay $40 a month now i pay 43.18 but it has been a day i dont have any signal or service. WTF..

OMG!!!

{ 01/30/2013 }

This has to be the worst service ever! There unlimited data is not effective what so ever. T've only had sm for 3 weeeks and a text message from them claimed My mobile data was suspended!WTF, i've only been on fb, pandora, and youtube for the 3 weeks that i've had this plan.... I'm convinced that I have not violated any terms for my my 4g data to be suspended... These people are frauds and ripoffs! There NOT to be trusted! They also have terrible idiots running their customer service along with NO refunds for their dumbass mishaps with their service. $50 for an unlimited plan=money down the toilet.

monica

{ 01/23/2013 }

They don't even deserve 1 star i was with them for over a year & they suspended my internet after i paid for the $40 unlimited plan and they're complete dumbasses they kept telling me it's unlimited, but yet i use too much data.. they said my internet wouldn't get cut back on until my next billing cycle & then they didn't cut it back on complete rip-off AVOID THEM AT ALL COST!!

Hugh Railey

{ 01/19/2013 }

Good service for me, use it moderately on data, I use the wifi on my phone most of the time

Guest

{ 01/13/2013 }

Stay away from Simple Mobile! I purchased its $40 month-to-month plan on its own website. I had to wait 5 business days to get my sim card in the mail (no expedited delivery option). When I tried to activate my phone online, it said I had to call to port my current number. I called, and after providing my sim card number and the PIN , the agent said my PIN was invalid without giving me a reason (it came from Simple Mobile). She said she had to create a ticket to look into it. I questioned why she couldn't just validate my order and activate my service. She didn't answer. So I opened a ticket. She said someone would contact me in 24 to 48 hours about the ticket. Four days went by and no one contacted me. So I called and this other agent said my ticket was closed because there was no email address in it. First, the first agent didn't ask for my email address. Second, I gave her my phone number, and the second agent confirmed my phone number was in the ticket. BTW, why would a company that refuses to complete a task online and requires its customer to do it over the phone insists on contacting the customer via email and not the phone?! Anyway, I asked for a supervisor and the person kept telling me he was looking into my ticket. After 10 mins, I literally questioned what he could be possibly looking at for so long. He didn't give any real answer, so I demanded to either have my service activated on the spot or a refund. He went away and a few mins later he said he couldn't issue a refund but would send me another sim card. So now I have to wait for another 5 business days to get my sim card. Each call took 30 mins to go nowhere. I believe the agents were stalling. For whatever reason, I don't know, but we have all used computers and there is no way it took 10 mins to look at a ticket that simply says the customer couldn't activate his service because the PIN was invalid.

I regretted giving Simple Mobile a try. The only good thing it is a month-to-month plan. I definitely won't stay with it more than 1 month.

Upset

{ 01/13/2013 }

Simple. Mobil cheating the people by saying 40 or $50 plan is unlimited. That's a lie by using their internet its like you are using your sister's internet. Every tim they send a message to warn that they will suspend your account if you don't use in moderate way. I hate it

Zoey

{ 01/11/2013 }

Horrible reception. Wont support I phones. Customer service is based out of India and they now charge TAX all of a sudden. WTF????? Don't try calling just before midnight because they are conveniently gone 10 minutes early. DO NOT GO WITH THIS CARRIER! THEY SUCK

Leon

{ 01/09/2013 }

Sorry for the 3 stars because I didn't check the rating box but Simple mobile is less than 1 star

Leon

{ 01/09/2013 }

Works than work's. Only SIMPLE MOBILE. WITH STUPID PEOPLES BEHIND YOUR PHONE SERVICE

Bob

{ 01/06/2013 }

The signal and bars has been right on par with me as same as when I had TMobile...the only issue I truly have which is why I switched is that I can not send a small video I make to any friends. They said that they block that...but my friends can send them in..how dumb is that!

Other than that my experience with them here in Canton, Ohio is exactly same as Tmobile

Jose

{ 01/03/2013 }

Listen to this one; I made a payment over the internet. There was a mistake in one of the digits of the number and although the number was not a simple mobile number, they still charged my card. When I called they said they cannot give me my money back because the number does not belong to SM. These people are thieves.

Santos Ruiz

{ 12/29/2012 }

Simple Mobile is an a simple scam with their unlimited data, they cut my data off completely in less than two weeks, because according with them I violated the terms and conditions which it never did show ton read it and accept them, they do not have any disclaimer alerting that will happen if you use the streaming data for video or audio, i wont recommend to no one use them when it comes to data usage.

Angel

{ 12/27/2012 }

SM has improved their service in the past couple of years.I was with them when the $40 plan only had talk and text, Now they have talk , text and web for $38. I use it with my iPhone, it works well here in NYC.
Tracfone i know bought them but i hate that they changed customer service to another country, i mean this is America and why dont they keep the jobs here ? I guess using a Smart Chip in your body will be the next big thing.^6^6^6^

Roc

{ 12/26/2012 }

The service has always been well, reliable but in the past few months it's been garbage. Web is ok, NOT GREAT, u get what u pay for. I tried switching phones but calls still drop...I'm out, Customer service needs help on "customer service". I'll be back when they get their crap together.

Dogs

{ 12/25/2012 }

I have been with SM for about a year now, Im happy with the unlimited talk/text on my messaging phone, and only $40 a month. wish I had a smartphone for it but.. anyways, Tracfone owns SM now. hope nothing change.

Kaerax

{ 12/16/2012 }

I just left AT&T. I have a good signal with simple mobile and I like that I can tether my phone for free now. I can pay for my next phone out of the savings and I don't have to worry about overages. Best plan ever! $40 a month rocks.

mark

{ 12/16/2012 }

Sm ain't good customer service horrible don't buy sm guys it doesent work nor its not worth it

cutemelon

{ 12/15/2012 }

OK , here is the issue , they offered me unlimited talk text and data plan .After i paid my bill they suspended my data plan , i was like why ???? i tried to reach customer and they dont have any good reason for me .. how am i gonna use my data ??? so pissed me off.Their customer service is worst than ever . Dont ever use SIMPLE MOBILE guys. Thanks

John o

{ 12/14/2012 }

They have dropped the auto renewal from credit card twice in a few months, first time nasty person in service say I have to fix the renewal. Second time just charged it to credit card for one month as their service is 8-5 M-F . Guess they are not needed other times. Hard to find a service that does not suck as much as T-Mobile or Simple Mobile.

Maria

{ 12/12/2012 }

Simple Mobil -HORRIBLE, HORRIBLE, HORRIBLE!....
Would give 0 stars if possible. Went to a "registered dealer" - Wireless concepts in Mamaroncek NY. Was charged $45.00 for activation fee and Sim card plus the plan amount. We asked to keep our exisiting phone #. They sad no problem, he said to go online and we could do the transfer. We went home, the dealer had activated the card and Simple Mobile said they could not transfer our number!!! After hours of trying they said to go back to the dealer and get a full refund. Which we did and of course the dealer refused saying he could not accept the sim and tried to do the transfer and was not possible, according to him because Simple Mobile would not cooperate! We than called Simple Mobil again and said they could not compensate us in any manner, because we purchased from one of their dealers and not from the site!! So, now we are out of our money and my husband had to buy from another company in order to keep his new number and frustration dealing w/Simple Mobile!

Worst company because they do not hold accountable the dealers who sell their products! They never asked for the dealer's name, address, etc... to call and confirm our side of the story. Once they sell their products and get their money from the dealers they don't care how they treat their customers!

Customer Service puts you on hold for long periods of time and after hearing you they always say they need to speak to their "manager/supervisor" who after holding for a long time always says nothing can be done. The kicker here is I initially asked to speak to the manager and she then had to speak to her "manager" REALLY!!!!

Jorge Sanchez

{ 12/12/2012 }

Does everyone on this thread realize that Tracphone purchased Simple Mobile and Tracphone also owns Net 10 and most other providers. I use Simple Mobile and find it to be on par with T-Mobile for 50% less money. I hope Tracphone does not decrease SM's quality.

Lee M.

{ 12/10/2012 }

I didn't know that ANY carrier could be this bad. Google searches can take 5 seconds or 5 minutes. Two minute YouTube videos often take HOURS to cache - and it's common for any video or audio to simply place your browser into a digital purgatory. Having no service is less frustrating and doesn't cost anything. STAY AWAY FROM THIS simply FRAUDULENT SCAM. Minus 10 stars.