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Red Pocket Mobile Review
Last updated: January 19, 2022 by Rachael Hoffman
Our Editorial Rating
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Overview
Launched in 2006, Red Pocket Mobile is the only company not owned by America Movil that offers service through all four of the major phone carriers in the united states. They also offer international minutes with most of their available plans.
Pros: Not only is the focus on international calling really nice, but Red Pocket has a robust choice of both plans and networks.
Cons: The plan network options can be a little confusing, and you have to purchase phones through a third party.
Detailed Provider Information
Plans: Red Pocket Mobile offers what they refer to as 'flagship plans' which can be used with any carrier. Those plans range from $30 to $60 and include unlimited talk, text and, on the higher-priced plans, unlimited data with a few GB of high speed data. They also offer device-specific plans which are unique to each individual carrier and generally fall within the price gaps of the flagship plans. Read more about Red Pocket Mobile plans
Customer Service: Red Pocket's customer service can be reached via toll-free number 24 hours a day, seven days a week. Service associates speak English, Spanish, Filipino, and the Mandarin and Cantonese dialects of Chinese. You can also fill out a form on their website for email support, or conduct a live chat with representatives on their website.
Free Nights: No
Credit Check: None
Free Weekends: No
Contract: None
Daily Access Fee: No
Payment Options: Customers can make payments on Red Pocket Mobile's website via a credit/debit card or with PayPal, over the phone with a credit or debit card or by purchasing refill cards available at various retail outlets.
Text and Picture Messaging: Domestic, international and picture text messages are $0.10 on the pay-as-you-go plan. Unlimited text messaging is included in all monthly plans. Picture messages are unlimited on most monthly plans.
Data Plans: Red Pocket Mobile includes mobile web data with all flagship plans except the $19.99 monthly plan, ranging from 500 MB to 3 GB.
Downloads: Red Pocket Mobile does not offer any downloads, however compatible phones can download apps and such from third-party sources.
International Calling: Red Pocket Mobile offers calls to the US, Canada, China, South Korea, Hong Kong, Taiwan, Singapore, and three cities in Mexico -- Mexico City, Monterrey, and Guadalajara -- for no additional charge to normal airtime rates. Low international rates are available to other countries as well.
Text Messaging Available: Yes
Roaming Charges: Roaming is included with the Sprint (CDMAS) and AT&T (GSMA) plans at no additional charges. Roaming is not included on the Verizon (CDMA) or T-mobile (GSMT) plans, so there are no charges.
Shop Phones and Plans: Shop for Red Pocket Mobile
Text Messaging Charge for Incoming: No
Calling Features: Voicemail, caller ID, and call waiting are available.
Unlimited Text Messaging Plan Available: Yes
Activation Fee: There is no fee to activate your Red Pocket Mobile phone.
Nationwide Long Distance: All long distance calls are billed as normal airtime.
Unlimited Plan Available: Yes
411 Calls: Red Pocket Mobile charges only airtime for 411 calls.
Earliest Minute Expiration: Monthly plans expire in 30 days, but top-ups have varying expiration dates from 30 days to a year, depending on the amount on the card.
911 Calls: Yes
Phones: Red Pocket Mobile does not actually sell phones, but you can purchase a phone from their partner, Quality one Wireless. There are several models available in a range of prices for every consumer. Red Pocket also allows customers to bring their own compatible phones.
Standard Calling Features: Voicemail, caller ID, call waiting
Some Available Cell Models: Samsung Messenger Touch, HTC Rhyme, BLU Star 4.0, Samsung Galaxy S4 Mini, ZTE Nubia 5S mini LTE
Coverage Map: Coverage maps vary, depending on which network you are using, as Red Pocket supports all four main carriers. Maps are generally the same as the basic prepaid coverage area for each main carrier. You can view the maps for each carrier under their plan tab on this page.
Cheapest Phone Model: Varies
Latest News: See the latest news about Red Pocket Mobile
Average Rating By Users
Most Recent Reviews
Consumer Review
Worst customer service, horrible website that doesnt work correctly, Data inconsistent, going back to AT&T as the unlimited plan is now the same $
Consumer Review
All of these complaints sound to me like a lot of people who don't know what they're doing, to be honest. I've had crystal clear calls, excellent data, and two calls to customer service that were handled expertly and without hassle. I recommend RP to everyone. The refilling process is tricky, so, if you have half of a tech brain at all, you shouldn't have a problem with it. I haven't. I love it. Yes I'm a real person from North Carolina.
Consumer Review
DO NOT GET RED POCKET, the customer service number they have on the site doesn't even work, when you call the machine talking always tells you you call back. They will add refill in your cart even if you didn't click add to cart, I clicked on the 29.99 once and that went to the cart and when I was trying to check out I noticed that I had the 29.99 and the 22.99 in my cart so if you don't check everything over and over before clicking place order you will pay for something they automatically added to your cart and that happens everytime a place an order for a refill. when you trying to call the number on the site It doesn't work but if someone picks up and hear that you wana get a refund the hang up on you. Also, you always have to reset up your voicemail every 2 to 3 weeks.
Consumer Review
Fraud!Fraud!Fraud! This company secretly charges you whatever they want. If you want a balance, you have to go to their chat desk and ask for one! They charged me 8$ in one minute for 1MB data! After I chatted one hour for the reason, they said it's valid and they might give me back 5$. No thanks!
Consumer Review
Ordered the SIM card only to wait 4 weeks for it to arrive, I wasn't sure if they were going to ship via ups or usps but I have two different addresses and the postal service doesn't ship to my house. I called “customer support” and they inform me it came by ups…it took me 4 tries as the gentleman I was on the phone with DIDN'T FEEL LIKE HELPING ME AND JUST HUNG UP!!!! and lies it came by usps good thing the post man knows me. I put the SIM card in my phone and the activation process is weird. I activated it and bought a plan, where I then put in my ePIN, didn't work, couldn't activate my plan and Frequently Asked Questions says “Your pin might not work because someone else is using it.” with no solution…horrible company…basically threw my money at them, monkeys run their customer support, pathetic.
Consumer Review
I had pretty bad customer service with Red Pocket. I was on Auto-payment and they took my money out of Paypal, but never activated my service. My service went down that day and later that day I lost my job and could not call home to my wife to let her know. Take RP for what it is worth.