SandyB

{ 01/19/2012 }

If I could give a zero, I would. Worst customer service ever!! Had issues with pulling product, rep blew us off and left for 3 hours. Call customer support number and after holding for 45 mins. got an actual human, who sounded like she would rather have a root canal than help me, to ask for our rep's phone number. FYI, they don't give you phone numbers to call, they only deal with you via email. Anyway, she gave me the number and when I called it, I got put into their horrible call loop. I was caller #27 and had an estimated hold time of 35 minutes. I hung up and gave up. I will talk to our product department and tell them to change product providers. This is ridiculous!!!

Edward

{ 01/19/2012 }

Terrible follow up service. Have waited 6 weeks to fix long distance to canada...still not yet fixed but lots of excusses - many dropped local calls... very poor overall... I am changing asap.. poor do not recoomend.. you will not be happy

Mark

{ 01/18/2012 }

Just got red pocket today and when I configured the phone they force me to put a passcode which is very annoying because I have to enter the code whenever I wanna make a call

user

{ 01/05/2012 }

poor voice quality
worse of all, cannot make any international call. call local is fine, but fail to call international...
and the service people blame the phone.

big george

{ 12/29/2011 }

This is follow up to my rvw of 11/24/11 re bad customer service and continued billing after service terminated on 11/8/11.
PP has continued to bill for service and many 'fone calls to customer service(?) were a worthless waste of time. Thnk goodness for AMEX's assistance. They put a "block" on RP's continued billings.

Ludlow

{ 12/21/2011 }

Where is the negative stars ratings. They took my money -- kept me on hold for an hour -- promised to call back and surprise! they never did. Bad Bad Bad Service

big george

{ 11/24/2011 }

Red Pocket (RP) took over my service (2 'fones) from another provider. Terminated service w/ RP on 11-08. Was billed for service for next period AFTER terminated service. Called RP. Was difficult for them to understand my dilemma. Lady finally "got it" and said credit would be forthcoming. She gave me a "transaction" number and said credit would be issued to Amex acct w/i 24-28 hours.
Same issue came up re second 'fone (that is, billed for service after service terminated two weeks earlier). Called Customer service(?). Customer service (CS) said I would have to e-mail "Carol" and send copy of bank statement to get refund. I said previous lady said credit to Amex acct could be initiated w/ a "transaction" procedure. CS said there is no such thing as initiating a credit w/ a transaction procedure. He then hung up on me while I was explaining how previous CS person handled the billing problem.
CAVEAT EMPTOR!

Mjay

{ 11/10/2011 }

I have always used Red Pocket since we came here to the US. It's reasonably cheap. I only use unlimited text and calls, and so far I could never ask of or complain about anything.

Thomas

{ 11/01/2011 }

Do not go with this company!!! You will not get 4g speed's or even 3g speed's. The data was so slow on my samsung infuse it was more like edge 2g service. Don't go with any At&t mvno, All of them have data caps on their service.. false claims of 3 & 4g service!!!! So Beware...

James to you

{ 10/31/2011 }

This place seems to be a flame board for some frustrated users, but I know many, many happy Red Pocket users. I myself use auto-refill every month. Never had a problem topping up online.

Here's a tip: use GoRedPocket.com. It seems to be their new site. It's cleaner than the others, easier to use. They should take the others down.

Explorernic

{ 09/04/2011 }

I signed up to have my number ported and bought the 3g unlimited plan. Thye never ported my number by the next day. I called and they said it was ready to port and I had the pay as you go plan. I figured if they messed up befor I was even a user I didn't need or want problems so I canceled everything.

Cliff

{ 08/16/2011 }

Unfortunately i cannot rate -1
Since date of activating my phone with Red Pocket, i have not been able to make a top up on their website all are down!

I have not been able to log into my account regardless the password i created or the password Red Pocket provides still does not allow me to log in.

Every live chat agent just states "Sorry" but does not solve the problem in allowing me to Log In.

Customer services via email do not reply to the emails i post and still to this day

1: I cannot log into my account!
2: I cannot top up online!

MY RATING IS -5

Cliff

{ 08/11/2011 }

I have just setup my phone with Red Pocket, and have pros & cons.

Pro's
1: cannot fault the Rates / reception.

Con's
1:
Very poor customer service over the phone, wait 15 - 30 minutes for a reply!

2: None of the top up links ever work on their website, whether under construction, most companies solve these matters within a few hours, Red Pocket has had several days of top up links down!

In which to top up allow a few days to get your top up!

Sumarry;
Due to their rates unlimited calls and text which is very good along with 200 minutes international calls.
It is a pity they have no respect for their customers and improove their website and customer service.

JimInNorthwest

{ 06/16/2011 }

Correction to my first and latest post here. Only issue I have at this point, is not being able to view, send, nor receive picture mail. I'm hoping this can be resolved.

JimInNorthwest

{ 06/15/2011 }

I've used this service almost a month now. Only issues I have, at least at this point, is 1: I can't receive, send, or view picture messages. I've been in contact with Customer Service, and still hoping to be able to resolve this.

Prakash

{ 06/10/2011 }

I bought a $100 connection with Red Pocket in 2007 and have been renewing every year. Primarily use it for calls within USA-NYC, Chicago, San Francisco areas with no connection problems. Also use it for direct dialling IDD calls with just the + sign and works without a hitch. And it's inexpensive. Only regret it does not have roaming in Canada, where I travel often to Toronto.Look forward.

KarinSasai

{ 06/08/2011 }

One star is an overstatement. Red Pocket is horrible. I have never once received a confirmation email for my refills. When I've called with problems, I get non-native English speaking woman, who argue with me and talk over me while I try to explain the problem.
Why companies outsource uneducated trash to deal with international business clients over the phone, is beyond me. It's one thing to have and work with a language barrier, its quite another to have to argue with an obnoxious woman whose English is arrogant and improper and whose manners are worse.
I've never experienced such embarrassing customer service.
I will never use this service again, and will make sure my company and its subsidiaries do not allow it.

aswde1013

{ 06/07/2011 }

I have had red pocket mobile for a few years and never had a problem till last thursday the 2nd of June, I keep getting the display No access to network I have tried it in 4 different phones no luck, yesterday I tried calling customer service no answer, fast busy signal. I want my service!

Steven B

{ 06/06/2011 }

TBH, if your calling the UK from USA, this network is absolute rubbish. I gave up and started dialing from my O2 mobile at over £1 per minute just to save the agro of trying to connect my Red Pocket rubbish!! We purchased 100 dollers worth of credit and was only able to use 10 dollers just for the fact we could not get the calls connecting....Just kept getting a horn type sound and then message stating 'sorry you are having trouble. please contact customer service' or a constant sirent type tone. It is really annoying having to try for over an hour to get maybee one call!! Thats not what you want to be doing on holiday!!

Phony

{ 06/04/2011 }

this company is a phony, well unlimited is not truly unlimited, you really have 8000 minutes a month, which is not posted in their website. sooo here is no hidden fees and extra cost, its a hidden lie. if you want to stay in contact with your love one's then this is not the company for you because its ummlimited.

Sven

{ 05/08/2011 }

Very happy with Red Pocket Mobile. My wife and I each purchased this for our trip to USA. Our friend who lives in USA uses Red Pocket Mobile as her main mobile service and recommended it. It worked very well. We could also call back to Europe which was convenient.

NewtoPrepaid

{ 04/26/2011 }

I just switched from my contract plan to the Red Pocket 3G plan. I can't believe that I was overpaying for so long. Now I get the AT&T network, 3G data (I can get 4G if I get a new phone that can do 4G), customer service is great, and I am paying almost half what I was before. Count me in as a happy customer. Thank you Red Pocket!

iPhone luver

{ 04/03/2011 }

Red Pocket works on my iPhone and I didn't even have to jailbreak it! Awesome! I love that I can use the same AT&T network on my iPhone without paying the ridiculous AT&T prices and for no contract. Get your dealer to email you the mobile configuration file in an email when your iPhone is on wi-fi. Run the file, and bang! your iPhone works perfectly. Love it!

Maarit Koivunen

{ 03/08/2011 }

I bought two red pocket phone cards in October 2010 to be used in Lake Worth Florida. The phones were working fine in November and December. I returned to Florida in March 2011. There is no network access! The problem has gone unresolved even though I contacted the help line. Service is unreliable unfortunately!

john paul

{ 02/18/2011 }

redpocket sucks ii cant even get on the internet except am on wifi and i have an iphone 3gs, i regret swiching from tmobile because its been nothing but hell. dropped calls

Klaus

{ 02/02/2011 }

I bought a Red Pocket SIM for when I visited from Germany. I used my iPhone 3G. The 3G service worked very well. It was much cheaper than paying roaming fees.

Jonathan

{ 02/01/2011 }

I use Red Pocket to make international calls to China, the Philippines and Asia. I also use it for my regular domestic service. International calling works great. Domestic calls also work fine. Coverage is very good. Thumbs up.

Dr. Oliver

{ 12/13/2010 }

If there were "zero" stars to chose, red pocket would deserve it. Well, doing international calls is a nightmare; one out of twenty works, for the others, one gets a busy signal, an operator or some kind of message that says you should dial a different number, which -of course- does not work as well. And you actually use up your airtime that way. Red pocket equals "empty pocket". Avoid it!!

Hsing

{ 11/19/2010 }

I tried to call Taiwan and China, and got only busy signals from both. The international calls do not work. It should have 0 star. If I need to dial another number to get to international calls, I would just use an international calling card which is cheaper.

StarDealer

{ 11/08/2010 }

I've had customers port into Red Pocket and port out of Red Pocket. When the number is clean and the old carrier has no issues releasing it, Red Pocket portins are very fast. Porting out - which our customers do less often than they port in - is fine, with some delays when they need to send us the account number.
Overall an excellent service with great customer service that my customers like a lot. Highly recommended. Data coming soon, I am told!

CaliCaller

{ 10/04/2010 }

I've used Red Pocket for a year now and they are excellent all around. Great for local calls - they use the AT&T network - and amazing for international calls. They have a very good deal for Unlimited now too if that is your thing.

David

{ 08/22/2010 }

A student from Germany has an unlocked phone and Red Pocket service with a local phone number. She has not been able to call home, but she can text. We are still trying to work out the "bugs" so we shall see how this is solved? We have had an account with AT&T since the analog days!

rapido67

{ 08/16/2010 }

Great deal, I first got T-Mobile prepaid but then found out reception was bad in my home (in Palo Alto, go figure...) so I looked into AT&T and found that Red Pocket Mobile offer a much better deal than AT&T for prepaid, especially if you already have an unlocked phone (iPhone 3G here).
What's a bit confusing is that when you buy a $100 card your account gets credited $150...nice ! Except that your rate is $0.15 instead of the $0.10 advertised on their site, so in the end the result is the same.
No problems calling international numbers so far with 011+country code

aaa wireless

{ 08/04/2010 }

Very nasty company .
Waiting time 1 hour or more ,customer service have no technical knowleged & speaking broken english!
No porting department.Ask them your account number and password if you have their service.They will not give you ,your account password to porting your phone number out of their company.

michael

{ 06/11/2010 }

i called the customer service line and hold for more than ten minites. nobody answered the phone!

Stephen

{ 04/26/2010 }

I have to 2nd that Red Pocket does have excellent customer service. When I first bought the phone, I had trouble adding my minutes, but customer service took care of it right away. Note that coverage is limited to major cities and freeways, so don't expect service everywhere. I don't use the international calling, but China for no charge is a great deal. I have been very happy with my service for the last 18 months.

Samson

{ 04/08/2010 }

I've had nothing but excellent customer service experiences with Red Pocket. Whenever I've had questions, they've always answered quickly and the service itself is on a great network. If you're looking for prepaid, I'd recommend them highly.

Rigo

{ 03/31/2010 }

for almost 2 weeks these people blamed me for my phone not working properly. and it was the network along. calls droping and they will charge you for an incomplete call as well. they gave me some credits but nothing comparied to the damage they caused me by not fixing the problem for a whole week. now mr jashua gordon does not want to hear from the customer and he is the president!!!! SO they will string you along forever and make you feel un wanted. if you want someone use any other carrier do not use red pocket mobile, because you will not feel like a valued customer there. and they will tell you why do you put up with us? do not make the same mistake i did and if you do business do not put your number they give you on the stationary.

SuckBad

{ 03/08/2010 }

One of the measures of whether it is a good service or not is how easy is it to switch the service. You can never reach the number porting department. There is no direct number or even talk to them directly. You always have to communicate indirectly. I've been trying for over 2 week to get the number port but so far has been unsuccessful.

Red Pocket Unlimited

{ 03/08/2010 }

Red Pocket is launching unlimited talk/text plans for $50 a month and some of the lowest international rates EVER.
A penny a minute to call many countries. Some countries, even allow UNLIMITED calls for a few dollars more.

Red Pocket is takiing off this year!

Michael

{ 11/08/2009 }

Red Pocket Mobile is by far the best mobile company I've found. I live in the USA but call Canada constantly, and their rates are 10 cents per minute for calls from the USA to Canada.

They also allow me to dial directly from my cell phone to canada without any access numbers or other numbers, this is very important to me because I have 600 contacts in my phone and it would be very annoying if i had to first dial an access number, and then somehow remember the actual number i wanted to dial.

I've looked at many, many competitors, and the best rates ive found is 12 cents a minute, but at that rate, there is ALWAYS an access number to dial.

Flyboy

{ 10/17/2009 }

I got Red Pocket to call the Philippines, for which purpose they seem to have the lowest rates of any US mobile carrier. I used to use Virgin Mobile for this as they originally were the lowest (and before I knew Red Pocket existed), but their base rate kept creeping up and once Sprint bought them out, it was no longer cost-effective and I dumped them (they were not really competitive in the domestic market, either).
Ironically, at 10 cents per send/receive, texting on Red Pocket is half the cost of their parent network (AT&T) and probably lowest of any prepaid carrier or MVNO so far (this applies to both domestic and international text).
You can use any unlocked GSM phone on Red Pocket; it doesn't have to be limited to their offerings. While they may not make this clear on their website, you can buy just a sim from them for $25, which comes with $10 airtime, which is what I did and am able to use it in an unlocked mobile of my choice. (Call customer service to find out how to buy the sim).
I have had a problem dialing directly (011+country code+number) and called customer service regarding this matter. The nice girl told me what to do and although I followed her instructions to the letter, it did not work--fortunately, she told me about an alternative solution of an international direct dial number to use ("only if the first solution doesn't work"). I have to dial this number first, wait for the chime, dial the number I want to reach and then press #. So, I've had to use this method every time, as simply dialing the number directly still doesn't work. So far, so good; it's a bit of a hassle, and I hope there isn't going to be a problem with continued use of the IDD number (she made it sound like it was sort of a secret), but it's worked fine so far and call quality is superb (well, it *is* on AT&T).
Also noteworthy, their customer service is courteous and you actually get to quickly speak with a real live human being... during "business hours" (not 24/7 unfortunately).
The lack of round-the-clock live customer service and the fact that in my case at least, I have to use the IDD dial-through number with the added steps that entails, keeps me from giving them a full 5 stars, but they're still darn close. :) Probably the best prepaid mobile solution for calling Asia from the US that currently exists.