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Red Pocket Mobile
OverviewRed Pocket Mobile differentiates itself from other mobile service resellers by focusing on the international market. Many of their plans include a bucket of international minutes that roll over to the next month if unused.
Pros: The focus on international calling helps cover a particualr niche. Their lower-tier options, including the weekly and half-monthly plans, can provide value in the right situations.
Cons: The higher tier plans don't provide as much value as similarly priced plans on other carriers. There are simply too many plans.
Detailed Provider Information
Plans: Red Pocket Mobile offers a number of monthly plans, in addition to a weekly plan, a bi-weekly plan, and a pay-as-you-go option. The 7-day plan costs $13.99 and provides unlimited minutes, messages, and 10MB of mobile web. The 15-day plan offers the same services but with 25MB of mobile web for $22.99. The $19.99 monthly plan provides 250 minutes and 500 text messages. The $29.99 monthly plan includes unlimited minutes and text messages, plus 10MB of mobile web. The $39.99 monthly plan includes unlimited minutes and messages, plus 100MB of mobile web. The $49.99 monthly plan increases the mobile web to 500MB, and the $54.99 monthly plan increases it to 1GB. The pay-as-you-go plan costs 10 cents per minute or message, including international text messaging.
Customer Service: Customer service can be reached by a website form or toll-free number, 24 hours a day. It is available in English, Spanish, Filipino, and the Mandarin and Cantonese dialects of Chinese.
Credit Check: None
Payment Options: Customers can pay for their Red Pocket phones and refill cards with credit/debit card and PayPal on the website, and with cash at retail outlets.
Text and Picture Messaging: Domestic and international text messages are 10 cents with the pay-as-you-go plan. Unlimited text messaging is included in all plans except the $19.99 monthly plan, which includes 500 text messages. Unlimited MMS is available on all plans except for the $19.99 plan and the $29.99 plan. With the $29.99 plan 10 MMS are included.
Data Plans: Red Pocket Mobile provides mobile web data with all plans except the $19.99 monthly plan, ranging from 10MB to 1GB.
Downloadables: No downloadables are available at this time.
International Calling: Red Pocket Mobile offers calls to the US, Canada, China, South Korea, Hong Kong, Taiwan, Singapore, and three cities in Mexico -- Mexico City, Monterrey, and Guadalajara -- for no additional charge to normal airtime rates. Low international rates are available to other countries as well.
Roaming Charges: Customers are free to roam on AT&T's primary national network.
Calling Features: Voicemail, caller ID, and call waiting are available.
Activation Fee: There is no fee to activate your Red Pocket Mobile phone.
Nationwide Long Distance: All long distance calls are billed as normail airtime.
411 Calls: Red Pocket Mobile charges only airtime for 411 calls.
Earliest Minute Expiration: The 10 dollar card expires in 30 days. The 25 dollar card expires in 90 days. the 50 dollar card expires in 180 days, and the 100 dollar card expires in one year.
911 Calls: Yes
Phones: Red Pocket Mobile currently offers two different phones on their website. While they look are older models, they are unlocked, support both English and simplified Chinese characters for text messaging.
Some Available Cell Models:
MOTORAZR V3 unlocked (shown)
Coverage Map: View the Red Pocket Mobile coverage map (same as AT&T GoPhone).
Average rating based on Red Pocket Mobile Reviews by users:184
SO FAR I LOVE RED POCKET MOBILE GOOD SERVICE GREAT PLANS COVERAGE IS BETTER THAN EXPECTED CAN USE ANY AT&T PHONE WOW BEST DEAL IN WIRELESS FOR PEOPLE WHO WANT TO SAVE MONEY :)
Very happy with service! Great coverage, good customer service, and I was actually able to configure my phone on their website. Go me! Go Red Pocket!
I switched to Redpocket from AT&T a week back and it has been really awesome. The coverage and data rates are the same as ATT. I had some jitters in the activation but the call center service was excellent. I always getting through to the service center in less than 2 minutes and the call center staff were very professional and helpful. Configuring the data plan on the phone was really easy.
I got service with these guys and notice that the internet speed was too slow, after investigating on my own, found settings for Jelly bean used those settings and the speeds went up immediately but only lasted for about four days, I have only used 500Mb 9(My plan is the $59.00 2Gb) and the speed has been reduced to 120Kb since yesterday nothing I have done has made the data speed up. I will be trying different provider.
These guys have an A+ BBB rating. They've been great so far. Beware of fake Red Pocket dealers online though - go to their actual website. I learned the hard way. If you go direct to Red Pocket, they are a great company to deal with and service is excellent.
I have talked to the Customer Service twice and it is true that English was far from perfect, but it is way better than my Wells Fargo customer Service. Apart from the accent I could understand them well. They work on AT&T network, so you can expect the same quality of service but at a lower price. I'm still considering the transfer.
I hate hate hate and will never refer anyone to this stupid un-professional company. At&t has the same go phone services and best customer service. This people don't even speak proper English. After charging my account giving me an order number then she tells me my account can't be re-filled since it's been disconnected for over 30days since I was out of town. You thief why don't you tell me that before you charge my account????
Have spent 5 hours on 6 phone calls to Red Pocket customer "service" which was horrible. Poor English skills, bad line connections and very little help. These guys are amateurs and in the end refused to address my issues.
Took up the $54.99 plan as I am in the US for a couple of weeks. They promised 1c pm calls to Australia but that turns out to be only if you call a landline. Calling overseas mobiles 25c per minute. Data has been very patchy and the "unlimited" txt is only domestic US and costs 20c per txt to overseas. All not explained by customer service when buying plan via the phone even though I specifically asked about costs. Complained and they said nothing can be done but that I could buy more credit. I persisted and they promised to credit me one whole dollar which has not been seen. AVOID RED POCKET is my advice.
Lost my phone service for several hours today because auto-refill doesn't work.
The only good thing about redpocket is the cheap unlimited plans. Every month I have to refill it, the auto pay with paypal does not work. I also have to resetup my voicemail every month. The customer service is useless. The long distance and the date plan are fake and you never get what they advertice. So If you just want unlimited plan talk/text and don't mind refilling and setting up your voicemail every 30 days, it may work for you.
I have used Red Pocket for over 2 years now and there has been a big improvement in their service including Customer Service. I don't use a data plan but my experience is that their data plan sucks, so if that is important to you, you either want a separate data plan or use a different service all together. But for voice and text which is what I use, it is reliable and cheap and you are not forced to have multi-year contracts.
RP charges data incorrectly.
I had the 500 MB plan. At the end of those "500 MB", my iPhone running the latest non-jailbroken software clearly showed that only two thirds of those 500 MB had in fact been used. The same thing happened to me a month ago.
Customer service was also poor: The insisted that there billing records were correct. They did not show interest in finding out where the discrepancies in what my iPhone shows and what their records show. Finally, they told they would send me their billing records and I left me email address. The email with their supposedly detailed billing records never arrived.
I can't recommend RP because (1) you get around 1/3 less data than you buy and (2) the call sound quality is bad.
I have been trying to simply port my number over from simple mobile to Red Pocket and it has been one of the worst experiences in my LIFE!!! I don’t know where they have their customer service department but the agents can barely speak English and them including their management team all need to be trained on Customer Service and how to speak clear English. Not to mention this is day 2 and my phone is still not activated. They even went as far to ask me if I would conference my old cellphone carry on a call with them to help aid them in simply porting my number from one carry to another! Where do they do that at?? I swear I’m really second guessing if I’m making the right decision to use their service if saving a few dollars on my bill a month is worth being with a company that is as incompetent as they seem to be up to this point.
I was really excited about becoming a customer of this carrier until I actually became one.
You folks had me scared with your angry rants and warnings about customer service. Blah! They were SO nice! Dude answered my questions and I was done in 2 minutes. Transfer of my number and the entire transition was smooth and seamless. I will write again once I've used it for a while on my Galaxy S3. So far I recommend them!
the only good thing is the price...but you get what you pay for in this case. I have had this company for 6 months with still no luck trying to send picture messages... customer service is horrible and refilling the service was a nightmare until i made it automatic... in the first month i figured out how to configure the phone to send picture messages after a couple of hours on the net and then when I refilled my service the next month, the feature disappeared. the absolute worst part is the bipolar internet service!!! It works when it wants to. It has gotten to the point when you never know it you are going to have internet on the streets...cant say how many times I have been lost or trying to find a business on my maps and have not been able to access it on my Iphone.. trying to find a new service I type.
Easy to Activate and one of the cheapest mobile plans in USA.
Ported my Family Mobile number in 15 minutes and refilled the epin.
All set to go to work. :)
Savings all the way!
I'll give the phone service a 5 star because it worked great from Virginia to Colorado Springs, and never dropped a call in the year I used it.probably because there using AT&T towers. NO I'm NOT an ATT fan.. The only reason I switched to another provider is ,as mentioned in other reviews, the customer service. It would take way too long to refill and I would lose days every time I refilled. Ive lost an entire week. So I'm rating the RP company a 1..
Ralph in customer service was very helpful, he did not play games the way the other customer service people did. was able to get my account resolved.
Red pocket is overall a good service. It's AT&T so they have great service. There data plans are garbage though. You only get 1 gb of data with the highest plan! I can't send pic msjs so that is a downfall. The Internet goes out sometimes but all you have to do is turn your phone off and turn it back on. So it is a good service despite some of the little problems. No contract, fast Internet, good coverage, cheap price. I would recommend this to anyone that is thinking about signing a contract.
These guys rock! A word of warning though: be aware of fake Red Pocket sellers on the internet and ebay. I had a terrible experience with one. The REAL Red Pocket customer service folks were great, and helped me with my problems. Picture messaging now works great on my iPhone 4S. Thank you Red Pocket!
I have been an RPM customer for almost the last three years. Price can't be beat, especially with unlimited calling and texting to Canada. Service for the most part is somewhat decent. Upon reading other reviews it seems that there may be an issue with service for iphone users. Calls drop predictably in certain areas of the city, even though service is technically through AT&T. I use the $ 39.99/month plan, but for some reason I cannot send picture messages, even though I've been assured that this service is available to me. Customer service is attrocious, but you get what you pay for.
I've had RedPocket since 2012, and it is the best service out of all of those available in my Rural area. It works in all the towns and about 90% of the rurals here in South West Michigan. As for service, I have yet to have problems getting something done. From the other reviews, it looks like it is the people they are dealing with as appose to the service or redpocket support themselves. My advice, by it from a local retailer, let them handle your issues if you have any at all.
This is the best service provider I've ever been! No hassle ever since I've bought it last year!
Great customer service, actually. Very good coverage. I recommend Red Pocket to my friends.
If you don't want to waste your time and money in this. Dont use it . Terrible customer service ever.
They just took my money. I refill $10 and 1 day later that $10 automatic disappear. I called customer service and they did not refund that money. They just took my money. I am so not happy and don't use this otherwise you will waste money and time. Against they took my money.
Red Pocket Mobile is the best! Cheap and fast connection no hassle.
Terrible customer service!! And the service is not good at all, I suggest to buy it directly from AT&T.
Customer service from hell. They do not have a functioning customer service telephone. The staff are incoherent in English, and they refuse to address the problem.
I found that every month when you have to top up their is always a problem staff need training to do the job they get paid for doing.Jedd Bautista is not competent as a manger .funds get taken without it being added to the phone ever get involved with RED POCKET MOBILE.save your money&your time.
I purchased the service and all was working very nicely. The cell service wasn't too bad and the 4G speeds were fantastic. I, unfortunately, ran out of data a week before the month ended so I started browsing around their website to find a way to upgrade my plan. As I was on chat with a representative I managed to find a link that said "Upgrade plan." I, mistakenly, clicked it and found out a few hours later that I had no "credit" to make outgoing calls. I called 611 to ask them what was going on because I paid for an unlimited talk plan and they told me that my account was converted to a Pay-as-you-go plan. I said that was impossible because I purchased an unlimited plan (which they verified the order). 3 representatives said that they could do nothing about it and that my account had no balance. I speculated later that it was because I clicked this mysterious link.
Both on the phone and chat no one was able to resolve my issue. I had to buy a $10 prepaid card just to pull my number out and move it to Google Voice. I was also charged for a SIM card that I had cancelled but they never refunded me. All the customer service representatives were incompetent. The deal was too good to be true and it is unfortunate that they are so shady. Additionally, they have an F rating by the Better Business Bureau.
Just be careful when going with them...that's all
I like Red Pocket. Had it for a year now. Thumbs up!
Horrible. took one hour in store to make it work. And then the 15 day unlimited turns out minimal net, had to add more money to get more net, took 40 minutes on phone, and then that access lasted about 10 minutes.
I do not have any complaints with it. Works perfectly fine for my needs.. $100 for a year's worth of pre-paid service isn't bad at all. I don't use my phone that much, other than the occasional text and phone call.
Wow, this site looks like a flameboard for every carrier out there, but I can say that Red Pocket has been great for me and my friends. No issues. I would and have recommended.
When I first signed up in may 2012 it was unlimited talk and text , in August I get a text that I am an abusive user!!!! Plus had to fight for my long distance minutes, I am a mother of 5 and I use my phone when needed , also may I add I have more dropped and failed calls then I make calls!!! This month I reloaded and again NO LONG DISTANCE MINUTES !! Please note they are lying when they said its unlimited ask them they will tell u to read the rules! And they drop your calls and count them as minutes! Advise DON'T USE THEM!! This is my last month! I hope this helps
Total GARBAGE! Select ANYONE else! Customer Service is a JOKE... there is NONE! Can't make calls 25 minutes with CS and still doesn't work.
HORRIBLE SERVICE I AM STILL ON HOLD THEY CHARGED ME TWICE THEN THEY DID NOT CREDIT MY ACCOUNT BUT SOMEONE ELSES. I HAD THE BANK ON THREE WAY AND THEY STILL WOULD NOT CREDIT. THEY CAN NOT CALL YOU BACK THEY DO NOT CARE AS WELL. MAYBE YOU SHOULD TRY STRAIGHT TALK
Don't get this service!!! I purchased the 49.99 plan, still can send pictures, the international plan is a hoax, you will lose your money, they don't connect and still charge you. Red pockets sucks unless you want a 39.99 plan and have very low expectation.
For all you Brits travelling to USA, get yourself the red pocket sim, put it in yout I.phone & buy the $10 pay as you go plan . For less than $20, I have a working local phone. There are other plans which may suit your own particular needs.
Bought Red Pocket SIM at Frys and put it into my Android phone and it worked great! I like how I could just run their Android app and it configured all my settings - that was cool and unique to Red Pocket, I think. Thank you and keep up the good service, Red Pocket!
Had Red Pocket for 3 months now. Like it a lot. Saved money. Customer service nice.
Why people so much expect.pay less n better service.its same as chinese shit buying cheap. quality is shit...I like red pocket sofar.5 star s...
I'm a dealer for Red Pocket Mobile and we have hundreds of customers happy with Red Pocket. It's not unlimited data though, but it's a good network. Their customer service is WAY better than others, believe me I know!
Glad I saw these reviews before I spent money with these imbeciles. I was surprised to see they are part of AT&T with the poor reputation tarnishing a major telecom company. Seems their service is more like that of a Filipino telecom company like Red Mobile/Smart Communications, maybe a link there somewhere. I am only in US for 6 months and a lot of goods and services are cheaper here than UK but I am sorry to say the US residents are being severely overcharged for Cell Phone and Broadband use
Called to have my phone deactivated and the guy treated me like i was a straight lier asking me a million n one questions like why do I want to deactivate my phone.. Really what type of question is that... It's not like the is a contract plan this is a prepaid phone.. First he kept putting me on hold then finally came back on the line and straight lied to me by telling me that he has turned the phone off. So I had to call back and still was put on hold several times and questioned intensely about why I want my phone turned off.. Finally after I answered his question about my balance inquire.. He turned it off! This so called of a business that's probably being ran out of someones home has the worst customer service EVER!!! YOU NEVER WANNA DEAL WITH THESE PEOPLE you will regret it if you do!!!!!! So happy that I'm finally with a real company (AT&T)!! So I never have to deal with these scumbags again!!!!!!!!! And if there was a zero in the ratings box that's what they would have gotten from me they don't even deserve a 1.. Think twice before picking this company!
Please please, don't get these service, all from them is so terrible, I'm not the type of person that talks bad about anything, but they are bad, they hang off the phone on me four times, they still $10 dollars from me....terrible...
Red Pocket is preposterous. The customer "service" line are complete idiots.. It takes 15 minutes to get ahold of an actual human and not an automated service. Then when you get an actual human they dont speak any damn english and theyre rude on top of it. The actual service is awful. Iphone 4 always cuts out and drops calls, its hard to get anything accomplished. Its not even that great for the price. There are way better services.. I just dont have an unlocked phone. Ill be unlocking it and using a remotely decent service before this month is over cause its been 6 months too long.
My friend has been in contact with the company for 4 weeks trying to become a dealer all he has gotten is broken promise with no results. That is why I checked the reviews on this company before I try their service or become a dealer. Thank all of you it look like GoRedpochet is going to be a no go.
i called to active a new line . they give me some on else number from Verizon provider / now i can make a call but no income calls and no text message .. Verizon told me that this number belong to them . and they don't understand how come i got this number .. red pocket say that i need to wait 30 days to change my number //.... This is RIDICULOUS !!!!
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