Daniel P Zambrano

{ 02/02/2012 }

I have had service with PlatinumTel since 2009. Never had any issues, except it would be nice if they had more of a variety of phones available. I have upgraded two times. But when I go by my local store i hear " We are sold out and except new phones in a week" yet never got the newer phones. Its a shame. But I have never had any issues with service or dealing with issues with PlatinumTel. I used to have Verizon but was paying 180.00 for the services that were offered. Now I pay 50.00 for full service. Kudos to PlatinumTel for being competitive. They just announced new service options loweing their rates. It is a PlatinumTel world!!!!

unhappy platenium user!

{ 01/15/2012 }

this phone service sucks! i got a sanyo 2700 in october about 4 months ago. at first it was working great. good signal, although it never had good internet (didn't need it for internet). during christmas break it kept going in and out of service area and i was in my own house! now its about one month later and it doesn't receive calls or texts it just sends them.

Yugeen

{ 01/06/2012 }

My $100 phone is broken in 40 days, they said they provide warranty for 30 days only! I ordered other one cheapest and it's broken in 2 and a half months too! They are just scammers

Maverick874

{ 12/26/2011 }

I signed my two daughters and my wife up for PayGo nine months ago. I purchased their $100 pre-paid minutes plan and we received three Samsung M800 phones. The phones have worked reasonably well and we have only spent three-hundred dollars for nine plus months of cell service for three phones. With a traditional plan, I would have spent that much in two months!
We just purchased $50 more in minutes for each of the kids and took advantage of their new phone promo. For ten dollars I bought the kids Samsung M910's with the slide out QWERTY keyboard, they love them. I made it one of their Christmas presents, along with other gifts obviously.
Platinum runs on the Sprint network, so your getting Sprint mobile service for a fraction of the cost. Platinum PayGo has worked perfectly for our situation,
controlling cost and providing nice phones and phone service. As a side note, we previously had Boost Mobile, which was much more expensive. I also shopped Platinum Tel against Cricket and Metro PCS. This program made much more sense for us.

Kevin York

{ 12/17/2011 }

Their prices are excellent!
I really wanted to switch to this company.
But there are just too many short comings.

1) Cannot use your current unlocked cellphone.
2) Must buy their CDMA cellphones. (which is a useless protocol since 2005)
3) No conditional call forwarding.
4) NO CALL FORWARDING OF ANY KIND.
5) No 4G
6) No Trial Period
[I found these problems in 15 minutes of research. So, I would assume few other problems too]

Don

{ 12/15/2011 }

Getting a free phone on prepaid was a great deal. My 100 dollars in airtime lasted me almost a year, and the service quality has been excellent so far.

caulsh

{ 12/12/2011 }

100% satisfied with this service until we had to work with customer service. They are TERRIBLE! Wasted THREE HOURS of my day! My phone died and we still have $60 prepaid but they won't replace the phone OR refund the prepaid money. They did NOTHING to meet me halfway to replace the phone, only stated like a broken record that the warranty was expired...WHO only offers 30 day warranties?! RIDICULOUS!

Bob

{ 11/29/2011 }

So far so good. Best value. Where else can you get 2000 min for 100.00 that lasts a year. T mobile is twice as much!!!! Very happy so far. Only con is Very poor phone choices.

wle

{ 11/29/2011 }

pros-
cheap
works
web site is simple and functional
good customer service
they speak english and usually know how to help

cons-

samsung m800 phone is cheesy
it was the first smart phone and it has bugs
=world;s dumbest smart phone
web pages don;t display right usually
stuff like google maps does NOT work
-usually when a keyboard should appear to enter stuff, it doesn;t and you have to exit the app
downloads are cheesy and cost $
ring tones are cheesy
phone isn;t loud [ringers]
can NOT remind you of voice mail more than one time
i had one freeze and die
-ptel sent another one but really
-this was in like a month
battery life is awful
-don;t know if it is because of a design flaw, or they are just old phones [maybe sprint gave them to ptel for a REASON..]

sprint coverage isn;t great off the interstate or out of the city

Bob Weekie

{ 11/18/2011 }

I switched from TMobile prepaid. I LOVE Platinumtel. I was able to get a Android phone on the Real PayGo plan. The minutes are very cheap and it's great to have data on a prepaid plan. (Very hard to find elsewhere.) I've been happy with the coverage and service. No complaints so far.

RonB

{ 11/18/2011 }

This company sucks,, I bought a refurbished RUMOR phone in August 2011 and it quit working in November 2011, Called the company to try and figure out what the problem was, they accused me of getting this crappy phone wet. The phone has never been around water and never dropped. They said the phone was not under warranty and wanted me to buy another phone. I'm stuck with buying another phone because I still have 735 minutes out of a 1,000 original minutes. Once I use my minutes I will never buy another piece of crap phone from this lousy company AGAIN!!!!

Bizz

{ 11/15/2011 }

My wife and I switched to Platinumtel almost a year ago from AT&T. We could not be happier with the service we have recieved! We live a few hours north of Seattle and we get great reception on our m800 phones. I have had to contact customer service a few times in the last year with questions and got right through to a person with no problems. As for all you "scam" people... READ ALL THE FINE PRINT...everything is in there...they do not hide anything...if you have questions or do not understand something call and ask. Platinumtel or any other company for that matter can in no way compensate for STUPID PEOPLE! I was paying almost $100 a month for our 2 phones with AT&T ... my $100 airtime has lasted me almost a year..no brainer to me. Thanks PTel!

TL

{ 11/15/2011 }

After two months, no gripes with the plans. The phone is okay (Harrier 6601). Make sure you by a phone from a reputable dealer. I bought mine on eBay, but first had the guy call me to work out any and all questions. I am happy. Just read the vendor reviews and make sure you are buying from a good guy if you do not buy the phone directly from PlatniumTel.

shawn cohen

{ 11/06/2011 }

Phones have too many problems, customer service never picks up, the company is extremely deceiving! I never heard of this company should have stayed away.

William Yates

{ 11/01/2011 }

I've had PlatinumTel for about year now. I LOVE it. The flexibilty you have is wonderful. To have a smartphone without a data package is hard to come by these days. My bill usually runs about $15 a month on the paygo plan. I've never had an issue with coverage- but I don't stray off the highways a lot either. The only gripe I have (which is not PlatinumTel's fault) is that I wish more phones were available. (All non Sprint owned MVNOS have the same issue). One thing to be aware of is that the blackberry phones do not allow MMS (picture messaging). I don't have one so it doesn't affect me. I'll stay with them until something better comes around if that ever happens.

Jq

{ 10/27/2011 }

like the phone well enough, better features than on my previous tracfone. However, in the Chapel Hill - Raleigh area of nc, Srprint is useless. Back to the no frills tracfone for me

Anne

{ 10/20/2011 }

Phone took days to be "activate" but still couldn't get it to make calls.Customer service non-existant.So I have a phone that doesn't work at all, customer service that refuses to refund my money until I send them back a phone which now has my $100 added,phone couldn't "activate" without having the minutes added and my phone # ported over.They billed me at point of ordering and now want me to send back phone with my # and $100 worth of minutes all unused and just hope that they then refund my money.I will be reporting them to the Attorney General in Illinois for selling defective merchandise and a service whice turns out to not be a service. Anybody else who has had a similiar experience with them would be well advised to do the same.That should get results.

Disgruntled Customer

{ 10/18/2011 }

Topping up is insanely difficult if you have zero balance, and the customer service (if it even exists) is uncontactable. The phone signal is all right when it works, but the amount of time that the phone doesn't work makes owning this phone extremely stressful. I want a phone I can rely on, not a phone I cannot add money to, with a customer service I can't contact.

I don't use my phone that much so the price is good.

hemfutuff

{ 10/17/2011 }

I'm waiting for the 4th replacement phone to arrive. At least one advertised feature on each of the previous phones did not work. Mostly they won't access the web; one would not turn on.

I have spent hours with Customer Service/Technical Help programming the phones, then reprogramming them, then resetting the web. I've stayed home days just to ensure I was home when a replacement phone arrived.

I have been far more patient than I thought I could be. I think I really want the service PlatinumTel promises. Maybe the fourth phone will work.

Holly

{ 10/13/2011 }

Bought the phone in April, worked great until October, just a short time after I purchased a $100 card. Phone is totally dead, new battery did nothing. Customer service said they only guarentee their phones for 30 days. So I am trying to decide if I want to invest more money in this company. A new phone every few months, not to mention the inconvenience of being without a phone is something to consider.

Rick

{ 10/09/2011 }

I purchased platintumtel back in June of 2010 and i really don't have one complaint. recently i had an issue with my picture messaging and web, but i called customer service and they were able to help me fix it right away. they were very friendly and helpful as well as being U.S. based which is a big plus from nightmares I had to deal with in the past. i am under the unlimited plan and they haven't shut my service off like others have said happened to them. i pay $60 a month unlimited minutes and web and i am very satisfied

Alexander

{ 10/01/2011 }

I have only ever used the prepaid option from phone companies since my family never have a phone growing up. I used to be using Virgin Mobile and ended up switching after I found out the great prices the Platinumtel has to offer. They are way cheaper and even more reliable. I love it!

Plutonium

{ 10/01/2011 }

First, I want to tell you guys that I've been using At&t prepaid phone. I had a bad experience with Att so I switched to Platinumtel. Platinumtel offers the most affordable prepaid plan and I think it's a good deal for poor college students like me. Some of my friends had a bad experience ( I guess they were unlucky) but I think all the companies have good and bad side. With Platinumtel, I did not have any issues so far. Customer Service is great; they have some cool phones. And it is cheap.

Mike

{ 09/28/2011 }

I'm a recent Platinumtel member. It's great! With my previous service with T-mobile alot of my money would go to waste because I mostly texted but rarely ever made calls. With Realpaygo I save $15 a month or $360 during the length of a contract.

Chernobyl

{ 09/27/2011 }

I don't see why anyone wouldn't love PlatinumTel? You get MORE MINUTES, MORE TEXTS, and AWESOME SERVICE!
it's perfect for me because i'm a teen and it's something I can finally afford [i don't get an allowance]

KP

{ 09/15/2011 }

I switched over from Sprint. Former Sprint customer for 9 years. When my phone broke, Sprint offered me only a little bit of money on their expensive phones for contract renewal. So, I decided to look elsewhere after that, even though I found a really cheap replacement Sprint phone (LG rumor) which I would have liked to have kept. Not going to pay Sprint 50 dollars each month and have them treat me poorly.

However, I was reluctant to leave Sprint, because of the pretty decent cell phone coverage and no problems with calls. I felt Ptel would be a good compromise, since it is Sprint's system.

I've had my Samsung 800 from PTEL now for 9 months. The switch was pretty painless. Got all my messages after the switch. One issue I had was with the battery, which didn't seem to hold a charge for very long. Customer service sent me another one. It seems just the same, but I can deal with the battery lasting only a couple days.

I paid the 100 dollars for the phone and 100 dollars of worth of airtime thrown in (special deal.) In 9 months, I've only used 40 dollars of that. So, I'm saving a lot of money versus Sprint--around 400 to 500 dollars. I'm very happy about that.

Coverage wise, it is not as good as Sprint at my house. I can deal with that. Also, sometimes the notification that I have a message is delayed. So, I check voicemail pretty often. I can deal with that since I don't have really time sensitive messaging. Some of the features on the phone don't seem to work. Haven't called about that, since I don't really need to check email or web via my phone.

All in all, I'm pretty happy to decent phone service while saving so much money. I give them 4 stars for value for money and decent coverage.

Rita

{ 08/29/2011 }

This is by far the very worst phone service we have ever had! I purchased 3 phones and paid $300. This included talk time. When we tried to use the text feature, it did not work on any of the phones when we were at home. Customer service said they would look into it. Many e-mails and phone calls were made. They finally told us the phones were defective, but they would not refund the money. They told me to buy new phones! I feel that we were really scammed on this one. Buyer beware! Read all the fine print, since they told me it was somewhere in the fine print that the phone was only good for 30 days! Also, picture messages never worked on these phone. This was a total ripoff!!!!

Elvis

{ 08/26/2011 }

If you run out of mins and take more than 30 days to recharge the phone, they cancel your account and give your number away. Phones are crappy loking, with crappy sound quality and ringtones. Softare on phones is rickety, and phone occasionaly locks up and needs battery removed. Ptel is cheap and you get what you pay for, I guess.

EJC

{ 08/25/2011 }

Took advantage of the free Samsung M800 with $100. airtime card purchase last February. The phone and service have been excellent--a true bargain. The only downside has been in remote, rural areas, Sprint towers are scarce. The best thing about the phone and the service is how little data is used to receive emails. It's awesome!

frank

{ 08/05/2011 }

Phones don't work, call quality is horrible, customer service is non existent.

JC

{ 08/03/2011 }

Last February,I purchased the $100 RealPay Go plan with the free Samsung SPH-M800 phone. I've been super happy with the phone and service plan Platinum Tel provides. There simply isn't a prepaid or contract cell phone plan out there that offers this caliber of a cell phone with a the best rates around. To sum this up, I been using the Platinum Tel service daily for the last 6 months and still have about half of my RealPayGo minutes left. At this rate, I'm averaging about 10 bucks a month. No other cellular plan can touch that.

Re:a.green LAWSUIT

{ 07/26/2011 }

agreen I totally agree with you, between the used phones and deceptive unlimited calling plans I cannot believe these guys are still in business such an obvious scam.

Magyarboy

{ 06/23/2011 }

Here's a follow-up on PlatinumTel from Magyarboy:

In my experience, PlatinumTel customer service has been quite good, but poor network coverage in West Seattle has made it necessary to return two Samsung SPH-M800 phones and go to another provider. Our son and his family live in West Seattle. We can't tolerate nearly non-existent service where we spend so much time. Good customer service is important, but what is no service worth? No busisness.

We have switched to AT&T gophone prepaid service. It is more expensive than PlatinumTel service by double, but it works. In fact, I learned that AT&T has a tower only 3½ blocks away from my son's condo. No wonder everybody in the neighborhood swears by AT&T service.

I'm here to tell you that even AT&T makes a practice of charging for services that appear to be included. AT&T Navigator service is pretty good, but it costs an extra $10 per month, something not mentioned on the AT&T website. AT&T customer service told me that I could expect the service to stop working after about two weeks. They don't know why it happens, but it does. So I have been charged $10 for a month of service they know I won't be receiving.

Then there is the extra $5 per month AT&T charges its prepaid accounts for email service over and above the cost of associated data wervice. Again, this charge doesn't aeem to be mentioned on the AT&T wireless website, but they took the money out of my prepaid account anyhow.

The prepaid providers seems to offer only a lower class of service to prepaid vs. postpaid customers. I am doubtful that is really a good business practice, but I do know it makes then look cheap, cheap, cheap.

a. green

{ 06/15/2011 }

If it were possible I would not give this company any rating at all.

Platinum Tel is currently operating under, at least here in Illinois, the Lemon Law. The Lemon Law was a law passed to help protect consumers from car dealers selling used cars that were defective. Under current law, even after a warranty expiration, if the car is found to be defective and was known by the dealership to be defective, the dealership is held liable.

I think in this case which is in direct reference to my fiancee especially, and those who have posted on this site regards to defective phones, this Lemon Law should be broadened to include practices that prey on consumers. The mere fact that Sprint is the carrier does not release them as co-conspirator. It would seem pretty clear to me that with the vast number of complaints on this board as well as call-ins to customer service, that they have to know what is going on.

The bottom line with this ordeal is that this is a money making scheme hosted by Sprint conducted by Platinum Tel. A class action lawsuit is the only way to shut this kind of practice down.

My suggestion is to contact Lisa Madigan, Attorney General for Illinois and file a complaint. If enough of us on this board follow suit, this will become a national headline and will hopefully do one of two things: (1) Embarrass Sprint into taking action. (2) Create such an issue as to cause Platinum to close shop because there have been far too many complaints leveled against it through the BETTER BUSINESS BUREAU. Lisa Madigan was recently elected as our Attorney General and I highly recommend that she is the next step in resolving these issues if Sprint, much less Platinum Tel, is not willing to work this out. My perception is that they know they are soaking consumers and are taking it as far as they can to gain as much profit as they can before the number of complaints to local officials becomes too great.

Here is the information we need to have to start the process:
f you’ve been victimized by fraud, deception, or unfair methods of competition, the Consumer Protection Division of the Illinois Attorney General’s office may be able to help. Although our attorneys cannot represent an individual in a lawsuit, our limited mediation program can assist in resolving disputes or complaints filed by individual consumers. Promptness in making a complaint decreases the likelihood that a fly-by-night operator will move, leave town, or go out of business before consumers can gain assistance.

For your convenience, the Office of the Illinois Attorney General Lisa Madigan has posted downloadable complaint forms on our Web site. These forms may be downloaded and returned by regular mail to the appropriate bureau within the Office of the Illinois Attorney General Lisa Madigan. To ensure that your form is processed efficiently, carefully review the form you have downloaded, supply all information requested, and include supporting documentation. The Attorney General's Office does not require that you provide your Social Security Number or information as to your citizenship status in order to file a consumer complaint.

The information you submit will be used by attorneys, investigators, and other members of the Attorney General’s staff involved in carrying out the functions, programs, and responsibilities of the Illinois Attorney General.

It is important that your consumer complaint is complete and that you provide copies of any supporting documentation to this office. We will send your complaint to the party with which you have a dispute unless you advise this office not to do so. This information may also be shared with other governmental enforcement agencies responsible for consumer protection and other laws.

Magyarboy

{ 06/14/2011 }

PlatinumTel gets good marks for customer service, but the coverage is inadequate for our purposes. We got good reception at home in Central Oregon. Then my wife took the phone with her to West Seattle's North Admiral neighborhood for a few weeks of tending our inffant grandson. The parents do not have landline phone service, so she needed a cell phone for the duration.
As luck would have it, there is an isolated area of marginal coverage in thatneighborhood and my son's place is right in the center. The service was somewhere between abyssmal and non-existent. I contacted PTel about the situation. They offered to reprogram the phone, but that didn't help at all.

But for this single fatal flaw, we would have stayed with PTel. As it is, we've signed up for AT&T prepaid service because AT&T has a tower only 3½ blockes from my son's place and has the only good coverage in the neighborhood.

Bottom line: PTel is a bargain if you can only get the coverage you pay for. Providing tthe best service is prevented by PTel's business plan. They sell airtime that would otherwise remain unused. Those second class minutes are just a part of the plan. PTel is worth a try, but don't expect postpaid service.

Jake

{ 06/14/2011 }

I had unlimited plan however after making a monthly payment AND buying a new phone, they discontinued my service saying I use too many minutes. So why do they even offer an unlimited package??? Now I have a phone I can't use, no cell service and am waiting for a refund for the payment I just made. Customer service there is also a joke!

Magyarboy

{ 06/04/2011 }

I bought PTel's Samsung Instinct M800 deal: free phone if you buy $100 worth of service. The phone has be heralded as an iPhone killer, but it isn't. A number of the services it has have been disabled. The biggest problem is inability to sync or wholesale load contacts without third-party software. On the other hand, the bluetooth implementation is excellent. With more experience, I think I can get the phone to do everything I need. It is worth far more than I paid for it.

The only real complaint I haave is network support. My wife took the phone with her to West Seattle. Right in the heart of the district, she got a very poor signal and experienced sever dropped calls. I am watching the phone's performance closely because I'm thinking about dumping my Verizon account. Once this has been decided, look for further comments from Magyarboy.

The

James

{ 06/01/2011 }

I just started with PlatinumTel. The phone I recieved became defective after 40 days. They said that they do not have any warrenty on online purchases and there exchange policy expires after 30 days.
This is insane - I have discontinued service with them and will never use then again. I would recommend finding a more reputable service.

Lacus

{ 05/23/2011 }

I bought the Samsung M800 from Platinum website. At the first few days, the phone and service is good. But when I tried to charge the battery, the charger does not fit my phone at all. They sent a charger for a LG phone. So I am not able to use the phone any more. Contacted the customer service, they said there will send me a replacement charger. Now 3 weeks have passed, I did not receive anything. And my phone and the plan are totally garbage now.

DC

{ 05/19/2011 }

Platinumtel is the best prepaid phone company out there. Their real paygo plan is a great deal with 5c a minute and 2c texts. I love their qwerty and touchscreen choices

Larry

{ 05/17/2011 }

This is some of the fine print off of PlatinumTels website:

UNLIMITED SERVICE INTENDED USE.
Subscriber agrees to use our Unlimited talk service strictly for live conversations between two people for personal use. Subscriber agrees to use the Unlimited text service for text messaging between two people only.

HOWEVER....

PlatinumTel reserves the right to deny unlimited talk, text and web services or cancel existing service to subscribers for any reason at any time at PlatinumTel's sole discretion.

PlatinumTel reserves the right to terminate, restrict, limit, block or alter service or eligibility for service .... as compared to other subscribers on the same plan.

Services are provided at our discretion and we may change or cancel services at any time for any reason.

With normal talk and text they DO suspend your account and you do NOT get any type of refund nor is any credit given.

Larry

{ 05/17/2011 }

P-Tel is the by far the worst cell phone company I have ever used. I should have taken note of the feedback concerning the "unlimited" part. As stated in a previous post--this company needs to learn the definition of the word "unlimited". The Customer Service was fine since she evidently could care less whether they have you for a customer or not. Maybe she was just having a bad day or really hated her job. I would NOT recommend this company to anyone who needs to use their phone on a daily basis.

Amy

{ 05/09/2011 }

I've never had a cellphone before, but decided to try out a prepaid plan. I bought the $100 phone plan with the free M800, and it has worked out very well. I had no problems activiting it, but it takes some time to figure out how to work everything. Since I don't use it much, it has been a learning curve! But on the plus side, it is really cheap! In 2 months, I've used less than $10 (only using it for calls & text at this point). When I've had questions, it isn't hard to get help, and I've found info. online. So try it, you'll like it!

EJC

{ 05/03/2011 }

Took advantage of the free refurb Samsung M800 with purchase of $100. top-up card. I'm very pleased so far with the phone and the service. Once you have your email set up with the phone's email function, it uses very little data to check your email. Another plus is it's easy to check your account usage on the Platinum Tel website. The only downside I see is Sprint Towers (which Platinum Tel uses)don't have as good a coverage Verizon's do (at least where I live). If you live in a strong Sprint coverage area, it's hard to beat Platinum Tel's pay as you go plan.

GARBAGE

{ 05/01/2011 }

I DONT KNOW WHO USES THIS JUNK, TRIED IT FOR 2 WEEKS THREW IT IN THE GARBAGE! I WOULD NOT USE THIS FOR FREE!

DG

{ 04/19/2011 }

I have the Pay as you go plan and love it! I have had their service for around 6 months now in Michigan and it has been flawless so far. I think the people who hate the company are on the UNLIMITED plan which does not seem to get good reviews from people on here. BUT I am not on that plan and PLATINUM TEL rocks for me. I also got my parents a cheap Sanyo 3100 phone and $30 worth of minutes for a florida phone for them and it works great in Miami area. Bye bye land line for them in FL.

ronin

{ 04/16/2011 }

Bought a phone. It registered on Sprint's network here in area code 575. It would not receive or place calls through network. Tried for two days.. spent all toll 2+ hours chatting with tech support.. they kept testing.. and never could get a call to me.. yet all their screens showed working fine. It's a problem with Sprint and they cannot or will not resolve it.. so when i said forget me.. they happily gave me UPS return label to send it back for full refund. They did that. But I wanted the plan and phone with them.. but they apologized sayi8ng they could not make it work through Sprint.. even though Sprint network verifies the number and signal... but would pass calls to the phone or out of phone. My conclusion is Sprint.. and for some reason, a reseller like Platinum and STI as well cannot fix.. have no access or process to get a cell phone working even though all else is as should be.

So both Platinum and STI are Sprint re-sellers... with no ability to fix a problem residing on Sprint. In other words, they sell services that are not there. I filed a com[plaint with FCC and the nasty person there said they never heard of Platinum or STI so why was I bothering her? Welcome to America where we are treated like mushrooms... kept in the dark and have manure heaped on us... so the economy will grow.

ptel forever:)

{ 04/16/2011 }

i've been postpaid customers for more than 10 yrs, wasting money. i don't talk,text, surf the web constantly like others. with ptel i pay around $5/month now, as oppose to other major postpaid companies, i/ve spent at least $40/month. thru facebook coupon codes i was able to get a new sanyo pro200 for free. the other day i washed this phone(full cycle)accidentally.nonetheless, it's still working!!!! i'm in love w/ ptel. i'm spreading word & leaving 5 stars. thank you so very much ptel. god bless.

Vik

{ 04/13/2011 }

Yet to try PlatinumTel service!

My first PlatinumTel phone arrived very quickly. Could not be activated online. Had to call customer service. The phone died in few days.

A replacement PlatinumTel phone came about three weeks later. Could not be activated online as well. After an hour on the phone with CS and numerous reprogramming of the phone still could not make any calls. Hear "if you want to place a collect call dial 1...". Trouble ticket was supposed to be resolved in 72 hours according to their promise. Weeks past and no change. PlatinumTel is a good scam, sell you a non working phone and wait till your prepaid time expires.

Art J.

{ 04/12/2011 }

Service is fine but phones are very restricted and out of date. They have a very dated UI and no SMS gateway. Even their smartphones are less useful than my old flip phone.