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Prepaid Reviews

PlatinumTel Prepaid

Editor Rating
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Overview

Founded in 2001, PlatinumTel is an MVNO operating on the Sprint network. They offer a number of plans to cater to many types of consumers.

Pros: They offer a few full-QWERTY phones, which work well with their data services.

Cons: Text messaging can be expensive with their hybrid plan. They also charge 5 dollars monthly for data, and then a charge per-KB on top of that.


Detailed Provider Information

Plans: PlatinumTel offers three tiers of service. The Unlimited Talk & Text plan offers unlimited voice minutes and text messaging for 50 dollars per month. Customers also have the option of getting unlimited for 15 days for 30 dollars, and 5 days for 10 dollars. The Dot 10 plans offer five levels of refills. The 10 dollar card provides 100 minutes, the 20 dollar card provides 225 minutes, the 35 dollar card provides 450 minutes, the 50 dollar card provides 700 minutes, and the 100 dollar card provides 1,500 minutes. The Hybrid plans all come with unlimited nights and weekends. The 20 dollar card comes with 100 anytime minutes, the 25 dollar card comes with 150, the 35 dollar card comes with 275, the 50 dollar card comes with 500, and the 100 dollar card comes with 1,000.


Customer Service: Customer service can be reached via a toll-free number or by their web form.


Credit Check: None


Contract: None


Payment Options: Credit card payments are available on the website, and cash is accepted at retail outlets.


Text and Picture Messaging: Text messaging with the Unlimited Talk & Text plan is free. With the Dot 10 plan text messages are 5 cents each, both incoming and outgoing. With the Hybrid plan text messages cost 1 anytime minute for both incoming and outgoing. Customers can also add SMS bundles to Dot 10 and Hybrid plans. They are 5 dollars for 150, 10 dollars for 500, 15 dollars for 1,000, and 25 for 2,200. All text messaging bundles expire in 30 days. Picture messaging is charged as data (see below).


Data Plans: With the Unlimited Talk & Text plan, 100MB of data is includes, and additional data is $0.0005 per KB. With the Dot 10 and Hybrid plans, data costs a flat 5 dollar monthly rate, and then $0.0025 per KB. Picture messaging is charged at the per-KB data rate.


Downloadables: PlatinumTel offers games, wallpapers, and ringtones for varying fees.


International Calling: Customers can call a number of international destinations for varying rates. See website for more information.


Roaming Charges: There is no charge to roam on Sprint's nationwide network.


Calling Features: Caller ID, 3-way calling, call waiting, and voicemail are available.


Activation Fee: There is no fee to activate your PlatinumTel phone.


Nationwide Long Distance: Long distance calls are included in normal airtime.


411 Calls: With the Unlimited Talk & Text plan, directory assistance is $1.49 per call, and no airtime is used. For the Dot 10 and Hybrid plans directory assistance is 2 dollars plus normal airtime rates.


Earliest Minute Expiration: Unlimited Talk & Text plans expire in 30, 15, or 5 days, depending on the refill amount. The 10 and 20 dollar Dot 10 plans expire in 60 days, the 35 and 50 dollar plans expire in 120 days, and the 100 dollar plan expires in 365 days. The 20 and 25 dollar Hybrid plans expire in 15 days, and the rest expire in 30 days.


911 Calls: Yes.


Phones: PlatinumTel offers a number of phones, including a few models more advanced than most prepaid carriers. A couple have full QWERTY keyboards, which go well with their data plans. the phones are also all under 100 dollars.


Some Available Cell Models:
Motorola Q9c (shown)
Sanyo Katana II
LG LX-150
LG AX-145
LG LX-160



Coverage Map: View the PlatinumTel coverage map.


Average User Rating:
4

12
PlatinumTel Prepaid

PlatinumTel Prepaid Oops, I meant $60/mo. 5
Dave 2009/11/19

Oops, I meant $60/mo.


PlatinumTel Prepaid Unlimited everything for $6/mo, stellar customer service (especially 5
Dave 2009/11/19

Unlimited everything for $6/mo, stellar customer service (especially for an MVNO), and sometimes even 3G QWERTY smartphones in stock. If Sprint reception is tolerable in your area (and I know that that's a big if), definitely consider Platinumtel.


PlatinumTel Prepaid 2 weeks and still excellent. Friendly, US based customer service. 5
Me in AZ 2009/11/18

2 weeks and still excellent. Friendly, US based customer service. A company that contributes back to the economy! I use PlatinumTel when I am in an area that Page Plus considers roaming. A happy customer


PlatinumTel Prepaid My first order was billed to my AMEX card but failed to process. 1
Will J 2009/11/16

My first order was billed to my AMEX card but failed to process. After a week this was fixed and my Mastercard order went through. I got the phone and the minute card in the mail about a week later. The phone didn't have a battery. I only purchased the phone for a vacation and could not use it because of the battery delay. They promised to overnight the battery, which took 9 days to travel the approximately 300 miles to my home. Since I no longer needed the phone I called and asked for a refund. I was put in touch with a manager who said she would mail me a return label so I could return the unused phone and card. That was almost 8 weeks ago. I have called and emailed about 10 times. I was last told a week ago they were mailing my label.

They are located in the US, had good reviews and good prices. I was excited to support this US company. I find the customer service to be absolutely horrendous. Since they have my money they have no care to process my refund. I am filing a grievance with the BBB.


PlatinumTel Prepaid Oh and don't forget - PlatinumTel's customer service and sales 5
Matt 2009/11/12

Oh and don't forget - PlatinumTel's customer service and sales are in the United States. It is so refreshing to be able to talk to our own boys and girls in the states!! That alone, is worth 5 more starts


PlatinumTel Prepaid PlatinumTel continues to impress. I have one suggestion for 5
Matt 2009/11/11

PlatinumTel continues to impress. I have one suggestion for the website. Please allow customers to switch between plans on the website instead of having to call CS


PlatinumTel Prepaid This is part of service, quality of service. 4
Niko 2009/11/10

This is part of service, quality of service.


PlatinumTel Prepaid @Niko - Why did you downrate them based on phones? All prepaid 5
Matt 2009/11/08

@Niko - Why did you downrate them based on phones? All prepaid providers use older model phones. That isn't really a fair review of PlatinumTel.


PlatinumTel Prepaid The International calling rates are perfect.Services are very 4
Niko 2009/11/08

The International calling rates are perfect.
Services are very good so the prices and plans.
The only problem is old MODELS OF PHONES.


PlatinumTel Prepaid I recieved my phone today and the activation was smooth as silk. 5
DaMattster 2009/11/06

I recieved my phone today and the activation was smooth as silk. I could do everything on PlatinumTel's website and even choose the area code that I wanted. I even have a high signal strength in an area that indicated it should be a little bit lower. I am looking forward to great things.


PlatinumTel Prepaid This is a great deal! Try being able to do all this with Straight 5
Matt 2009/11/05

This is a great deal! Try being able to do all this with Straight Talk. I ported my number away from them for PlatinumTel. I'll miss the free 411 calls but won't miss the problems.


PlatinumTel Prepaid I don't make many calls, and when I do they are short. This service 5
Jim M 2009/11/03

I don't make many calls, and when I do they are short. This service is great for me. I can pay $100 and get 1500 minutes that are good for a year. The same coverage as Sprint, which is very good for me. Reception is good, the phone is fine, not as fancy as the Katana I used to have, but it is nice and small. Customer service has been great - two calls so far to get service set up, waited about 5 minutes each time. Nothing to complain about, a great inexpensive service!


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November 20, 2009
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