John W.

{ 02/03/2012 }

PagePlus has been great for the last couple of years I have been with them, but as far as having knowledgable customer service they are very lacking in this department. I wanted to see if the Droid Charge would work on the network and was told it would, then I went and bought one but it would not activate and when I called to ask why I was told Charge was not compatible, even though I had been told by them it would. There was no remorse for me losing $120 because of their mistake and that was that. NOT happy with them at all anymore because now I can never be sure if I'm getting true or falsae information from them.

nunyour

{ 02/03/2012 }

Ok, I got it straight, but it took about 50 minutes to get it taken care of. My recommendation is buy the $80 plan so you don't have to go through this more than once in a long while.

nunyour

{ 02/03/2012 }

On hold now for almost 40 min. total. I hope the 2nd customer service tech. comes back from break soon.

@MetroMediaWrls

{ 02/03/2012 }

PPC have 1 feature that all pre-paid service providers doesn't offer; 3 way calling.(You must only use this feature when using the Unlimited Plans. You have to call customer service and ask them to turn it on for you. PagePlus is the best hands down. I see plenty of negative posts about PPC lost people numbers during the port-in; that's the previous provider who wouldn't let it happen not PP; How I know? B/C We have recovered "imported-numbers that was supposed to be lost" I am a PPC Dealer in the Washington DC area; We help family save money and provide them with a Realiable service like PPC; where they can use at 80% more places where other carriers don't work. If need help w/ PPC follow me on Twitter @MetroMediaWrls

nunyour

{ 02/02/2012 }

It would be real nice if you could actually talk to someone. Not just during bankers hours. I missed the cancelation date by 1 min. because the local stores machine is broken again/constantly. By the time I got back from a store 20 miles later and typed in my # it was 12:01. It would be nice to talk to someone about it, and not loose my $20 that I had.

Sweet

{ 01/30/2012 }

love pp but needing some help i dont want to go to the local pp dealer just because they charge $25 to activate an old phone, is there any way i can do it on my own?

terry

{ 01/29/2012 }

i love pp i been with them for ten yrs iv used many diff phones partly becouse im hard on them i have construction buisness and i am the problem iv had phones that just didnt like. but none of the problems with phones had to do with pp.custommer service wait time could improve but other then that they have been great. i dont know why these other people wih thier complaints are coming from they must be stupid with bad additudes with life in grneral. and create thier own problems. ten yrs and have no problems to speak of. thanks pp.

Dave

{ 01/27/2012 }

Page Plus offers the ability to use a smart phone you may already own without much aggravation or hassle. Yes the data may or may not work but try going to any other pre-paid service with your Android and get the same courtesy. Verizon network talk and text, free ESN, phone number and customer support and troubleshooting. People who whine about Page Plus are expecting to get champagne on a beer budget. Don't waste your time listening to whiners who use up their minutes or let a friend borrow their phone and then cry when the minutes get used up and they won't get comped. That's the "stealing" their referring to. Lame. PPC rules!

HappyCamper

{ 01/26/2012 }

I just switched this week and am happy so far. I've read some comments about poor customer service. I had wonderful customer service, i spoke with Nate and Honey and they were both fantastic! There are several resellers and they may be the poor communicators. Make sure you go to www.pagepluscellular.com. That is the correct link to them.

Mark

{ 01/23/2012 }

Good coverage, but horable customer service. You will be on hold for at least 1 hour every time you call. If you have a problem? It sucks to be you! They will not try to resolve your concerns.

eveli

{ 01/22/2012 }

So far great services, prices and nice customer service.

xdcbox

{ 01/21/2012 }

The ability to use any phone on pageplus and the coverage beats any other prepaid - straight talk, h20, boost, etc. 2 years, same service, same phone, same number, just went from $80 a month with verizon to $29.95

Alex

{ 01/21/2012 }

Page Plus offers you:
The perfect Plans
The perfect Price
The Perfect Network (Verizon Wireless)
The best Customer Service ( U.S Base)
i love the $29.95 Plan. we saved a lot of money.

Joe

{ 01/21/2012 }

i love the improvement on the $55 Plan it is going to increase from 500MB to 1000MB and it is on Verizon Wireless Network. Thank you Page Plus.

Ken

{ 01/21/2012 }

For what i pay for and the service i get with my Page Plus is A+++ Would not change I use the $39.95 works well for me.

rob

{ 01/20/2012 }

love pageplus been with them for sometime they use verizon towers best coverage i think. the new 55 plan is the best i use a htc incredible and my bro uses the Samsung Galaxy S no problems great company and service,and price

Back to PP

{ 01/08/2012 }

I just went back to PP. I had left because of not enough data and went to T-Mobile. Just after the New Year, my T-Mobile phone's stopped getting a data signal in my house, I used to get EDGE even though I was in a 4G area. That is useless. With Page Plus now offering the 55 plan, I am back. I get 3G in my house!

Mike

{ 01/07/2012 }

Excellent coverage, great price. Customer service is also great. Can go with online dealers(Kitty Wireless) for help. Bring your own phone!
I have tried a couple of other pre-paid providers. None even come close. Everything works smooth as it should.
Buy a Verizon phone, can be Android,Windows, Palm etc., activate it and your done. Try it you will not go back to a contract.

damien

{ 01/04/2012 }

this company is by far the worst company i ever been with . they have no respect for people when talking with them on customer service. when they decline your card they still take your money. who ever heard of that.. then they want let you speak to a manger. and my phone stay messing up from stuff they done.and they cut your phone of still after you pay it..

Nathan

{ 01/01/2012 }

Used pageplus for about two years. I buy the 2000 minute pack which is 4 cents/min. I don't talk much on this line.

I like the fact I can buy and old Verizon phone off eBay for $10-$20 and use it until it breaks, then get another for cheap.

Good coverage from them. Phone works just about everywhere. Text messaging is speedy. I don't think I had hardly any dropped calls.

But aside from that, the service is pretty plain. They don't offer much in the way of nice phones, don't offer much in the way of data. It's a very simple phone service for cheap.

It's like the cell phones of 7 years ago. Talk and text with some puny mobile web. That's it.

If you mostly talk or text, they have a super cheap plan for $45 / month unlimited. You can't find a better network at this price.

If you want anything else, keep looking. This is bare bones.

Linda

{ 12/31/2011 }

I switched from Verizon two months ago. I live out in the boonies and still get coverage, no problem. I was able to buy a Palm on amazon and activate it with ease.

Joe

{ 12/09/2011 }

Page Plus has got to be one of the best MVNO's ever! Verizon network for nationwide coverage, able to use any phone from Verizon (properly disconnected) and some of the cheapest rates ever offered. Add to that the ability to use the Verizon 3G network for smartphones and the deal gets even better.

Tim

{ 12/07/2011 }

Best cell phone service for the money !!!

Long wait for customer service.

don

{ 11/28/2011 }

This company is THE WORST EVER!!! Very poor customer service, they like to argue w/you. They will cut you off durring a call to say your out of mins when your not, tricking you into prematurely paying. They wont let you speak to a supervisor and they wont call you back. Not open on the weekends or at night, so have fun w/that... I could keep going. THE WORST !!!! I also believe they are selling my info to telemarketers so they can waste my mins, making money both ways! I'm considering suing these people.

Joe

{ 11/27/2011 }

i just renewed my $44.95 Plan today and the dealer told me; my next renewal will be $39.95 for the same Unlimited TalknText Plan.This is a good news, it is a verizon network!

Galaxy Dust

{ 11/23/2011 }

PagePlus has done it again. I was googeling to do an ESN SWAP for my PagePlus phones for The most economical way. I found a site that would do it for $1.99. I emailed the Customer Support.It took two days to hear back from them. While I was waiting, I emailed the PagePlus Customer Support. They emailed me back WITHIN 30 MINUTES. All I needed was to emailed them the last two phone numbers of the calls that I made from the two phones. And of course the ESNs and the Mobile Numbers of the phones. I got my two PagePlus phones ESN Swapped in an hour. I'd like to say that I can't believe it but being with PagePlus for 4-5 years, I'd just like to say that's so PagePlus. Thank you again PagePlus for being a wonderful economically make sense cellphone service provider.

Adam

{ 11/04/2011 }

Page Plus Cellular saved my family a lot of money. we had 5 lines sharing plans with AT&T and we were paying around $330.00 per month and after we ported our lines to Page Plus we only pay $150.00 per month. Each one of us chose the $29.95 per month TnT1200 and you get 1200 Minutes/3000Text.MMS/100MB.

Jay Swift

{ 11/04/2011 }

I have been with PP for 3 years and think it's the best decision I've made for phone service . For $55 dollars you get unlimited talk n text plus 300MB data . For the price you cant get better . I've been to many places where Verizon is the only srvce that works , Since PP uses VZW network it is worth it . It's rare that I need to call cust svce so they're not a deal breaker for me . Call and activate ur phone and don't use some offbrand dealer

Sam

{ 10/29/2011 }

I have not had a phone for even a month and was told that my minutes were all used. When I looked online there was no proof of my minutes being uses. (1200) I know that my longest phone call was 19 minutes. One call for 19 minutes does not equal to the amount of 1200 minutes. If I was on the phone 62 times for 19 minutes then yes. I called and talked to the customer service rep and was told for a fee of $5.00 they can send me a copy of my phone usage. I was only trying to get their mistake corrected not be charged more money. I later talked to another rep who said they have to write a ticket and give it to a supervisor that will get back to me within 24 hours. I received an unofficial email the next day saying they are not going to help me. It said I can purchase more time if I want to. I will not be using page plus again.

Kendall

{ 10/20/2011 }

I've been using Page Plus since October 2009 and I like the service, except for the long waits for customer service. I currently use an HTC Droid Eris, I can browse the web with Opera Mini, use Gmail, Ymail, even some online games, and it works fine. I use WIFI if I wanna look at YouTube or something similar. I highly recommend them if you need a decent cheap plan and are able to manage your data use.

GUSTAVE

{ 10/15/2011 }

I BEEN WITH PAGE PLUS OVER THE PAST FIVE YEARS EXCELLENT COVERAGE NO DROP CALLS NO DEAD SPOTS THEY ARE USING THE BEST NETWORK VW .

Tom Masson

{ 10/15/2011 }

I was recommended pageplus service as an alternative to Tmobile prepaid since it was supposed to be cheaper. I used eBay with the seller Kitty Wireless and had them port my number over to Pageplus.
It only cost a couple dollars so I thought it was a good deal. My number was taken off Tmobile but was unable to have it activated on Pageplus. Kitty wireless said they tried to get it set up but in the end they said it was gone. They refunded my money but that was pretty worthless since I lost a phone number I had for 5 years. I would not recommend either service and will from now on stick to legitimate companies and storefront dealers.

Guest

{ 10/14/2011 }

I wanted to get my 10 year old an emergency prepaid cell phone, but she'd forget/loose/ignore her dumb phone all the time. Let's face it, why would a 10 yer old kid care to carry a boring, voice only phone? So, I tried to activate one my old smart phones for her with Verizon or ATT prepaid, but those bloodsuckers wanted me to get $50-$60/month data + voice plan just for the right to have a smart phone on their network.
Page Plus was the solution. I activated my old VZN smart phone with them and now for $3-$7 a month my daughter has an excellent emergency/occasional use phone with superior coverage. As for data, email, backups she is using the phone's WiFi and she has no need for data service.

Page Plus Wireless rocks!

Maya

{ 10/12/2011 }

I love this service. For people complaining you no longer get picture messaging and all the bells and whistles you got from Verizon, so what? You save a fortune by getting Verizon's superior coverage at a fraction of the cost. All of Verizon's "Get It Now" services nickel and dime you on top of their high monthly rates. You can send pictures in your e-mails and other services. If you want data services, go with another phone company. If you want basic talk and text, you're far better off with Page Plus Cellular. My cost went from $37 a month with Verizon to less than $10 a month with PPC. I use the $80 for one year of 2,000 minutes or texts. I don't use my cell phone that often. I mainly use my landline and when I need long distance, there are several Internet options for free or very cheap long distance calling that I can use with my landline. For Internet and data, I have my DSL at home and a small WiFi tablet I can use anywhere there's pubic WiFi, which is just about everywhere now: coffeehouses, fast food restaurants, airports, hotels, highway rest stops, etc. I can't see paying nearly $40 a month or more to a wireless carrier for basic voice and text, plus another $20 or $30 for data that doesn't offer seamless coverage (there are a lot of areas on the road where wireless data isn't available or is overused/congested/slow.

Disappointed in Ohio

{ 10/10/2011 }

The coverage is good because it runs off of the Verizon Network but as for customer service, they lie and they steal. If you are running off the unlimited plan, there is a lapse of 2-8 hours when your "stacked" plan is renewing that you can't even use your phone. I was talked into adding $10 to my plan to cover the "down" time and they told me anything over .99 would be credited back to my account. My phone was not even used in my "down" time and I still have a balance of $5.07 because they said it pulled money out of my balance because I had a call that was in roaming but anytime I have had a balance of 0 I can still call and receive calls while roaming. So because money was there, they took it and they will not refund anything. As for phone selection, you can use any old verizon contract phone for the service or you can choose one of their pieces of crap if they decide to work.

Rand Baker

{ 10/09/2011 }

greetings,
okay I am newbie with only 6 days of pp service. I would like point out that when you pay one half of the cost of your previous phone service you have to expect pp to cut somewhere and maybe they are doing it some what on customer service.
let's face it some people need more hand holding than others. many like me would rather not pay for any help unless absolutely necessary. I always read the faqs first, some that are complaining probably don't know what a faq is.
So this lack of spending on customer help is putting money in my pocket.
So far all you people that want a cell company like you just left, well stay with verizon or another company with stores and advertising and employees who will take the time to point out each end of a phone and their function.
so you can have cheap phone service for half the money or you can pay twice as much and be coddled by employees whose job is to extract the most money from you.
Maybe pp should have two prices. one with very limited customer service and another price for those that love warrantys, customer service. large expensive web sites, techs online ready to answer questions, etc.
go enjoy life

Mark T

{ 10/06/2011 }

Lowest cost option for an emergency phone.
It takes some research to get things set up cheaply, but it works. I bought a refurbished phone on E-bay for $16, which they guaranteed would work on the network. I paid $2 to an online dealer to activate it which included a few minutes of air time. For $18 I had my first 3 months of service.
I did have to make an emergency call during that time, so now I will spend all of $10 for 100 more minutes and extend usage another 3 months.
Worst case, $10 every 3 months, and so $40 per year I have a phone in case of emergency.
And the Verizon network coverage is FAR superior to Tracfone, that I used previously.

GUSTAVE

{ 10/03/2011 }

I BEEN WITH PP OVER TWO YEARS AND I SWITCH MY SERVICE FROM ANOTHER CARRIER AND HONESTLY I USE TO PAY 120 DOLLARS NOW I PAYING 30 DOLLARS A MONTH WITH PAGE PLUS I AM SAVING A LOT OF MONEY I RECOMMENDED PAGE PLUS TO EVERY BODY I DO TRAVEL A LOT FL ,LASVEGAS MI I NEVER HAVE ANY ISSUE OR DROP CALLS .PAGE PLUS IS EXCELLENT .

Joe Bag O'Donuts

{ 10/03/2011 }

I would stay away from page plus. The choice of phones from them are pretty slim. Bring your own device and you get no support what so ever. They make this clear. So your on your own. Dealing with page+ headquarters sucks, using a dealer is no better. The one well known dealer works with emails and it takes sometimes as high as 4 hours to get a question answered. I have a national prepaid service had trouble called 15 minutes later problem solved. Not with page+. Stick with a big carrier that offers a good selection of their own phones you'll be better off.

Dianna

{ 09/29/2011 }

I have had PP unlimited talk/text plan for about 1 year. Use my Verizon Motorola Droid, excellent coverage, great price but would like more data.

chris

{ 09/28/2011 }

bad customer service...charged my credit card 3 times and I had the biggest hassle of trying to get the money back...charge me twice and I asked them to roll it over on my next bill and they said ok, yet when the next bill came out they only gave me a15 days of service and made me pay again...very lousy customer service reps

David

{ 09/28/2011 }

My suggestion for all you that are having problems with Page Plus Customer Service is to find a local dealer.
Page Plus has a dealer support line and and has access to managers when needed.
If you don't have a local dealer in your area try Kitty Wireless. I've heard nothing but rave reviews about them.

The Rage

{ 09/23/2011 }

Have had multiple issues with their customer service agents being jerks. You eventually find you a nice one who will fix your problem. Ask for a supervisor, they refuse. Go to a dealer/reseller, they shrug their shoulders and ask "What do you expect out of someone who gets minimum wage?"
No one gives you a corporate number to call and complain. CSR's have gotten rapidly worse over-the summer of 2011.
Some of their CSR's try to give you Verizon programming codes to fix PP problems. I get my damned voice mail sometimes 5 days later WhICH at one point, was fixed and then started again.
Reason: Over sold their share of the Verizon network NOW give customers the blame/run-around.

If they aggravate you too much, just for the s and g's of it, sue them for a couple hundred in your local small claims court. You'll get a check for a small amount like that as they'd rather pay than spend more to fight. Don't go for 2 grand or something ridiculous. AND be sure to come with docuementation of dropped calls that have say, cost you a job OR caused you monetary damages like not getting the voicemail for 5 days that an event had been cancelled.
I never had this problem with Net10. I'm thinking of going back to them.
Oh yea, avoid Omnia I910 WM phones. Save your money and buy a Droid.

Pete

{ 09/18/2011 }

Good value but don't buy their phones .

Kentucky John

{ 09/18/2011 }

I've been with Page for years - almost since they started.

There are some good things PP does that aren't mentioned, firstly being that you can PROVIDE YOUR OWN PHONE. I bought a used Motorola Droid that was on Verizon, called Page up, and got it going with no problems at all.
Just get a nice Verizon phone (with a clean ESN), call Page and ask for an ESN change. They'll walk you thru it, no charge!

Customer service does have wait times, they seem to be a victim of their own success and constantly hire more reps.

J&T - turn your data via network off, your phones will go to wifi just fine.

Gary

{ 09/15/2011 }

Had pageplus for about a year now. Service is great for the Standard plan. The only bad thing is the choice of pageplus phones. I had 3 of their refurbished phones and the first two display went out. Only one was covered by the 120 day warranty. The replacement they sent was a different model and the hinge broke at about 6 months. I discovered that verizon phones are compatiable. I bought a new htc eris on Ebay for about $120. Everything works just fine. I use the wirless mostly. I had pageplus turn on the data and it works but Rep suggested to turn off on phone until needed. I'm not a heavy user so it cost me about $8. month for a smartphone. Pageplus is perfect for me but maybe not everyone.

t-man

{ 09/07/2011 }

Don't do it. They will send you defective new cellphones, and then make you pay the return shipping AND the restocking fee. How this isn't a scam I have no idea. I guarantee you they will just re-ship the defective phone that I returned and screw the next person.

crabcake

{ 08/28/2011 }

I am not a kid anymore, but I was "strongarmed" by co-workers into purchasing a cell phone. After much research, I determined that Page Plus would most satisfy my needs. I must admit that my every expectation has been met. Every 4 months I replenish, my unused minutes roll over and I'm good to go again. I am gratified to know that good deals still exist out there.

Me

{ 08/26/2011 }

I will give Page Plus 5 stars for quality but it is not very competitive. T-Mobile's prepaid Monthly 4G plan for 70.00 offers 4G speeds capped at 5GB. I used to pay an additional 20.00 on top of the 44.95 unlimited for extra data. A friend went from Verizon to T-Mobile and told me about it. Now I spend an extra 5 bucks a month and get a whole lot more bang for the buck. That said, the call quality is not as good as PP but the data is excellent!!! In my area , I get 8MB down and 0.8MB up.

Anonymous

{ 08/22/2011 }

I have had their servous for awhile now and its total boolcrap totally not worth your time