I've been using PP for more than 3 year and and never had any problems with the service,maybe i've been lucky but CS alwaays helped me and were very nice with me.Recently I activated a Droid Incredible and is working fine.
One thing bothers me ,for the past 2 month my time expired before the 30 days time limit,I have the 45.95 unlimited plan and i think is in the data usage that PP have lunch on you
Unless they offer an Unlimited Data plan or yo is gone

PAGE PLUS IN A RIPP OFF!! They continue to double bill and refuse to give you money back. They cut your phone off even after they are paid. Now!! This takes the cake!! I paid them on 8-21-10 as of today I am being told that my phone was cut off today for 2 much DATA usage and I have never been able to go on the internet with this phone. When asking to speak with a supervisor, they hang up on you!! YOU DON'T WANT TO USE THIS COMPANY, THAT ARE CROOKS!

I have wrote a review just 3 days ago. On that day I ordered a new replacement phone because one of my old ones just died. The new phone arrived today. And it is dead on arrival.
All I can say is that the phones are very very crappy.
BTW, I have to pay postage to return it!

@Gordan Slornhoffer How can you blame your ignorance and the ignorance of a con artist on Page Plus. This man probably had nothing to do with Page Plus. You were the fool to buy a phone without a charger, what stupid person in their right mind would think a cell phone charges on sunlight? What stupid person would blame a company for their trust in a con artist.

Anyway the company itself sucks. I believe they train their customer service reps how to be mean to people. It doesn't make sense to me that every customer service rep I have ever talked to at this company has always had an attitude. I mean they even answer the phone with an attitude. HORRIBLE!

The company treats there employees like dogs, same with the customers. I cannot imagine why someone would give these guys 5 stars.

I purchased a phone a the Flea market in ridge ville last Saturday, and the guy I bought it from was pretty nice and I felt comfortable taking a chance with the purchase. The guy told me that the phone was on Page Plus and so all I had to do was use my credit card to purchase more time. He said he was happy to show me how it was done so he I took out my credit card and he made the call on the page phone I bought. $29.95 was supposed to be on the card for the 1200 min plan.

But when I got home the phone stopped working and I realized I didn't have no way to charge it. The guy never told about charging it. I thought it was one of those devices that charged itself with sunlight.

So I went back to the Flea Market and the guy was gone, he didn't have a booth, he was just a guy that was at the funnel cake booth.

So that pissed me off.

Then when I got home, I had a message on my home phone from my bank asking me if I had just purchased a Chain saw and a set of tires at some local tire dealership. I told them no.

They cancelled my card. I asked if the $29.95 to page plus was on there. And they said no.

I called Page Plus and they told me they had not got any payment from me and told me I wasn't even a customer that they were aware of.

Page Plus just put me on hold and I think I waited close to an hour before I hung up.

So I have to agree that Page Plus service sucks.

I don't recommend them at all.

How can a company treat their customers like that?

Next weekend I'm heading back to the flea market and see if I can find the guy that I bought the phone from. I'm going to want my money back if he doesn't have the charger.

If you can pay a 125.00 each time they mess up why dont you just go to post pay.

My last review was on 08/05/2010. Huge change!I gave them 5 stars back then (as I was a new customer and hadn't had any problems...yet!) but 1 star now.
The problem: I have the 1200 minute/1200 text plan. Halfway through the month, they started charging me double for my calls when I called my voicemail. It was impossible for this to happen! ie: My online history shows two calls going on simutaneously (sp)! Then calls started showing up on my bill that supposedly occurred when my phone was turned off! (I was in a movie, so I shut off my phone. Minutes were deducted from my acct during this period, which is impossible to happen!)
I call customer service. HUGE MISTAKE! The employees escalated the issue to mgmt.....but it's been 14 days and no response. I've emailed and called on the telephone. Here's my solution: I'm filing an arbitration claim against them! It costs me a maximum of $125 (if the case actually makes it "trial" "arbitration". BUT Page Plus has to pay at least $795 as their filing fees. Kinda stupid of them. I'm flipping the script on the Page Plus mandatory arbitration clause. (See Terms and Conditions at the bottom of their homepage)All this over a $29.95 phone plan that they won't address or answer questions about. From now on, everytime they won't take my phone call or steal minutes from my acct, I'm going to just automatically file an arbitration claim. Costs them $350-$795 everytime....plus their time. Much easier for them to just answer valid complaints.

First of all, I have to say PP saves me a lot of money. I don't call as much, so prepaid cellphone is right thing for me.
Second, the phones are of horrible quality. Each one I own has to be replaced withing 1 year. I don't call a lot. The second phone is broken when my phone call lasted about 30 min.
Third, the customer service is not patient to say the least. If you ask your questions again to clarify, they get annoyed.
I still will keep my phones. Just do not recommend it to my friend.

HORRIBLE customer service. Just for that alone I wouldn't recommend them. There is no way you can speak with a manager because 'they are not allowed to transfer to them'. That's BS! Waste of my time!

Seems to be that if you go to every third world phone company, excluding, The Top 3 At&t,Verizon and Sprint.

Go to Boost, Cricket, Metro and it seems you see the same people here on Page Plus. All the cut rate providers are cutting each others throat to gain market share. It's obvious that's why that not just here on PP reviews but other cut rate providers are 5 and 1 star reviews.

For the people that are trying to get some feedback on reviews they have got to be scratching their heads and heading to the top 3 providers to avoid all the mayhem.

HAD 3 PP PHONES SINCE MARCH AND SO FAR NO PROBLEMS.CALLED CUSTOMER SERVICE FOR THE FIRST TIME TO BLOCK WEB AND MESSAGING AND ALL WENT FINE.NO PROBLEMS.

I have moved ten phone numbers(friends, family) over to page plus. Wait on hold to get through to a rep is about 5-8 minutes. Reps are good. Moved a land line (took 15 days) too. Set my numbers up on autopay and all is well. Have no idea what all the complaining is about in this review area. I have no regrets.

Each time I have had the unfortunate experience of speaking with them, their customer service is mediocre, at best. Slow systems and reps who do not know their service information.

As with most situations in life some people are lucky that post here as to why they cannot understand why so many people are upset with Page Plus I say give them time, what comes around goes around if page plus picked everyone's pocket at the same time there would be a loud outcry but screwing a few people at a time is not so obvious. This is the nature of ripping people off hit and run it is what criminal do. So you say you have had no problems goods for you but like the weather wait a minute and things will change. I'd say the dumbing down of Americans has worked extremely well reading some of these post. Things are never horrible until thing happen to you Right? Then the sky is falling and we should all sit up and notice just like many of you who post about how much you love PP until they get in your pockets then it's a whole new ball game. Get of the pot. PP screws people all the time and your numbers coming up. When it happens to me I will make them pay for their behavior but if you like bending over more power to you.

I have not had bad costomer service since i had them.I realy dont know what the people are having problems with unless they argue.Every time i read the reviews of other prepay its allways the same i hate this i hate that if you dont like it go back to postpay DAM!

My son and I have had Page Plus service since May and the only complaint I have is the customer service. I previously had Verizon and the phone reception and service areas are exactly the same, plus I was able to use my old Verizon phone with Page Plus.

For $44.95 a month, versus almost $100 a month with Verizon, you can't beat it!!

You have to sacrifice something to get a better price! It's worth it!

Page plus has the worst customer service I have ever seen. I knew my minutes were to expire for two phones on August 20th so I tried to add time using the website--it wouldn't work. I phoned and waited for ever to get a live person. The person took down my information and gave me two confirmation numbers. The next day when I tried to use the phone it said it had no time left. I submitted an online support ticket and received a response indicating I had to phone in for support. I phoned again--another long wait. I was told I would not get the money back on my account that had been forfeited. I was told it was my fault that their agent had put the wrong address in when I phoned in my order. I pointed out that giving a confirmation number is supposed to indicate the process had completed. I was told that it wasn’t a confirmation number but an order number. I replied that I was told it was a confirmation number.

If you are considering opening an account with Page Plus here is what you can expect. If you don't need Customer Service? go for it. If you don't need correct billing and accounting? go for it. If you think that being over charged for service you may or may do have used or your billing cycle does not roll over even when you have the funds in/on account along with no overages or extraneous charges and your account is set back to the basic per minute plan and funds are drawn out of your balance do to accounting so called errors. Go for it! It would be wonderful to think that the only thing amiss at page plus was their customer service but this is not the case. Prepaid phone service is one of these gray areas with limited regulation. Thus there is a serious potential for abuses to occur. Even criminal behavior. If you look at the ownership of Page plus you will see that the owners have already been prosecuted once in the courts system already. Apparently they failed to learn their lesson or just don't care about ethical business practices. Sites like Kitty wireless and HF are simply enablers of the aforementioned practices, perhaps well meaning groups but still enablers of the same old behaviors. When one says that the price is right at Page plus they disregard the over charges and abuses of their time and money. Unfortunately they also become part of the problem with this industry as doing business with them maintains their ability to keep abusing well meaning people. As with all business practices the consumer either become part of the problem or part of the solution. Call your local prosecutors congressman and legislators and ask then to help you rope in these companies who abuse the public trust. Some political leaders believe that business should self regulate, this is not a bad idea if businesses would actually self regulate, But as we have seen with Wall Street this rarely if ever happens. So we as consumers must become the whistle blowers on these outlandish businesses and their out of hand behaviors. It's not enough to just say their all the same and move on to the next company. We must all become involved in the regulating of these companies as we are Americans and America is a great country when we all do our part. The scam artist will steal you blind only if you allow them to do so. I wish this were not the case. Become involved whether by writing the BBB or the Attorney general of your state or filing a small claims court case or being apart of a class action suit. We are a great country because we do get involved and make things work for the betterment of all consumers. Google a search on whistle blowers and your will find dozens of law firms that take all kinds of cases from government corruption to local business corruption. The law protects even rewards people who right the wrongs in this country. please take advantage of all the tools you have in America to keep this country free and prosperous. Now I have read several post form supposed former employees of this company who have made statements as to the criminal behavior of this company which made them ill. If this is true then stop making excuses and get involved. Just complaining about injustice does not prevent it from happening. I would be more than happy to direct you to the appropriate parties and I receive nothing for my time and efforts. I simply do not like in your face criminal behavior and neither should you. Write me tell me your story I will help. Best John

I had a prepaid plan with Verizon Wireless for almost two years. The service was expensive and did not offer a prepaid cellphone. Recently I purchased an LG Ally Android phone from Craigslist. I activated it with Page Plus. All functions worked without any problem. I have traveled through several states and found the coverage to be exactly the same as with my Verizon prepaid phone. This should be no surprise since Page Plus uses the Verizon network. I have had two contacts with Page Plus customer service. I submitted a service ticket on their web site one night. The issue was resolved the next morning. I called Customer Service to get the account balance message turned off on my phone. I was on hold no more than 5 seconds. I am very pleased. Page Plus is a terrific value!

I am finished with Page Plus. When I first got my Blackberry, their service supported all my phone's functions. Now, I am being told they do not support Blackberrys at all, especially if you purchase their unlimited plan. If your Blackberry updates while on the unlimited plan, it exhausts your data allowance and your phone is automatically reverted back to a basic rate plan. Interestingly, the rep never mention this situation when I call to sign up for the plan. Even more comically, the rep who did explain the problem told me the only way I could get back on the unlimited plan was to purchase it again. NOT! I was only three days into the new plan and now you want to spend another $44.95. I don't think so. Searching for a new wireless provider right now. I've Page Plus for over three years and the service and the customer service have continuously gone down hill. They have become your typical shady company. It is definitely time for me to take my business and my money elsewhere.

FYI Was told today that Net10 is now working with Walmart on their unlimited plans Unlimited talk text and web 411 and more. The Web will not be limited as page plus and kitty wireless insist they offer complete mobile web and will work with either GSM or CDMA systems for forty five bucks per month It was nice talking to a courteous CS person who was very professional. Here it is August 20th and the surprise PP was supposed to unveil is still a mystery. Imagine that BS from PP and their cronies. Bye Bye PP headaches why pay for customer service because PP owners have a third world mentality and think they can get away with cheating customers. Check it out.

Both the company and its authorized dealers are less than up front about performance of various phones on their network. They provide their service at a low price however, their customer service representatives are often rude, and will provide answers which are not true, trusting that the callers are too, unintelligent to see the fallacy of the information they are providing. If you ask to speak with their supervisor they will simply hang up on you.

Page Plus coverage is AMAZING for a prepaid company...I could not be happier for the features I got for the price but I was disappointed in their lack of business ethics. Their billing was very confusing and I was overcharged $100 over the 6 months I was with them. When I had a problem I was on hold for over 30 min and the service was average at best. I would say this is a good company if you don't mind paying for the coverage but not the speedy or knowledgeable costumer service.

Try to find a Authorized dealer. They are big enough and open enough to have dealers that will make the trip worth while and your not stuck with just one place to pay, get help etc. Yes, CS sucks 50% of the time. ALL companies do. Most dealers will help. IF not they should be out of business anyway. Think about it. Unlimited/talk/text on the largest/best US network at $45 where as you go to the actual Verizon and what? Get charged oodles to even have their contract if your credits not up to par, get a phone that at certain price range has to have "extra" services in order to get it at the Bargain cost all of this at minimum of usually 6months, Plus you have to either be their customer for 2yrs, or pay them to let you go per your equipment, plan agreement. Also, if you want to go to another "new" plan you sign another agreement. No they don't have internet Unlimited, but then you can add money to get it, hack it, Or use wifi. You can bring pretty much any CDMA device. You don't like PP. Leave resell your phone or use it with another carrier and keep your money.

I've been with page plus for 6 months now. Switching over from Verizon to page plus was at first a little bumpy but once I got every thing straighten out it was smooth sailing. I had the $29.95 Text N Talk plan and had the Autopay so every month my plan would renew, it was like I'd never left Verizon. But then today, after 6 months of Autopay, they've "suspended" my "bundle". That meant that I could not send or receive calls. So once I found out I bought a $10 card online. I placed a call to see if my phone worked and it did. However, the call was only 6 sec and my account shows it as a minute. Also it shows that the minute cost 12 cents but the card is supposed to be 10 cents a minute (100 minutes for $10). So I will call customer service to see what’s going on. I really love Page Plus phone service but if they don’t fix these things on my account I will have to start looking at Straight Talk or sadly go back to Verizon. I hope I never have to do the latter.

most of your are nice to speak with. But some of you need some serious anger management help, although no one is blaming you for being angry at page plus for whatever reason. Please try to refrain from taking it out on the CSR you may speak with. We CSR's take hundreds of calls everyday and some of use try to be as respectful as possible but you have to understand we have no control over anything. We cant press a button to give you your minutes back and now because of the new policies in effect the supervisors cant either. So please look into your heart and realize there is another person on the other side of that phone who hates the company as much as you do maybe more. But is a victim of circumstances beyond they're own control.

I will not renew my account as soon as my minutes run out. Their service department is rude and unhelpful. So far their shortsightedness has cost them three customers that I know of. I do not expect them to be in business too long.

ive had the same phone for 3years and never had any problems with phone or service its the best on market,and the unlimited plan is all a man needs,i choose pageplus over any on market today, keep up the great work.

Ok people this is exactly how it is. I have read many negative and positive reviews about this company. The people here have valid complaints and just because you have not been taken yet does not mean it will not happen. So ease up on these people they have VALID complaints.
I recently worked in their call center as a CSR and wow I have never seen anything like it. The lies are constant and they laugh it off like its nothing. I can tell you there are some good CSR's still working there but for the most part these people pride themselves on being able to treat you terribly. On breaks they tell stories and laugh about how you have been taken! Its absolutely terrible. I felt so bad for so many of my customers. I was told to lie to my customers on at least 6 occassions over a 4 day period. I would not do it and I simply told the customers that I did not know what happened because honestly I didn't.
My final straw was when I called to find out why a customers 44.95 got completely eaten up without any proof of why. My supervisor simply said I don't know just tell em it was data. I said I'm sorry but I cannot do that can you show me where it happened. He stated just tell them it was data, I said I cannot do that because it is unethical and not moral. He got extremely mad at me and basically screamed tell them it was data. I said well I guess I will have to keep looking for the problem myself. I eventually had to tell this poor guy I had no idea what happened to his money and I had to apologize for the company. This made me physically ill.
So the supervisor went at said something to the General Manager. I could not wait to talk to him. I went into the office sat down and the first thing he says is "when I hear the words ethical and moral it scares me"! I literally started laughing thinking yeah I am sure it does man. We had a pleasant conversation about the practices of the company for a short time until one of the owners came in. I told both of them about the way customers are treated, how the billing system screws people over, and how extremely unprofessional the supervisors are. They had absolutely nothing to say. No excuses, no nothing I was pretty much completely shocked. They even tried to turn around on me saying it is because I have never worked in a call center! I was offended due to the fact that I have worked in customer service and the cell phone industry for 6 years. I HAVE NEVER EVER SEEN ANYTHING REMOTELY CLOSE TO THIS!
To make an even longer story short I said I guess this is just not the company for me because I will not lie for you anymore. All they had to say was that is a shame! What? Really? Its a shame I won't lie for you? I am still shocked but glad to be out of that situation. (Just so you know I am by far disgruntled, it was my decision to leave. Best decision I have ever made!)

Now I do realize that Kitty Wireless may have better customer service than PagePlus but everyone here needs to realize that the money still goes back to this company. I would never recommend working there, buying their service, or anything to do with this company. There are borderline criminals people.

I wish all of you luck but please make better decisions with your money. If you like your money and want to get what you pay for go elsewhere!

God Bless all of you and Good Luck!

@ David
"Yes, PagePlus is cheap, but your life and your time is worth a lot more than their attitude and the crap they load on you. Don't try PagePlus, you will be sorry."
I am with PP and I'm not sorry - if your life and your time is worth a lot more than their attitude than do something else than calling CS - get life.

@ Karen Safez
Karen, great prices comes at price - if you need CS holding your hand than go with a BIG boys

They have great plans with great prices, but customer service is HORRIBLE! The more often I have to call customer service (and wait an average of 20 minutes each time) the less I want to give them my money.

If you are at all concerned with quality customer service or care about wasting the precious time of your life on hold because of a basic question you have about your cell phone/plan, stay away from Page Plus!!

I wish I could give them a negative rating. The customer service of PagePlus sucks BIG TIME. I tried to log in online to add some minutes. After a long wait, it came back and says "Cannot reach server. Try later." Repeated efforts gets nowhere. So I call PagePlus, it is a long, long wait. After 20 minutes, someone finally responded. I told her the wait was simply too long. Guess what? She hung up on me, so I am into another long wait. Life is too short for this crappy company. Everyone of that company deserves to go to hell. I am going to switch to another company. Yes, PagePlus is cheap, but your life and your time is worth a lot more than their attitude and the crap they load on you. Don't try PagePlus, you will be sorry.

Reno.....I think the point everyone is trying to make that no matter where you get your customer service this company is still full of crooks. I understand you love Kitty Wireless but they are still making money for the same people who are ripping people off all over the country. Now you sound like a good person but I think your missing the point. PAGE PLUS/KITTY WIRELESS it does NOT make a difference.

A BUNCH OF CROOKS. TOOK MONEY OUT OF MY ACCOUNT 2 DAYS EARLY AND DISCONNECTED MY SERVICE!

How to Recognize Hairball Problems:

•Cylindrical (cigar-shaped) masses on the floor or furniture. Once you've seen one, you'll never forget!

•Constipation, or hard stools and pointing fingers at KittyWireless

•Frequent dry coughing or hacking out distrust of other Page Plus dealers.

•Lack of interest of those trying to help others with the bad service from Page Plus Corporation.

Calling helpful people Spammers and Hacks.

How that we have had a little fun, check out my past posts and I have never directed you to any PP dealer in the past. Just a happy customer that has done some research and has "Suggested" that you at least go to their site and see for yourself as well as send them an e-mail to answer all your questions. No one including myself is holding a gun to your head to go to KittyWireLess. If you find something better go there. It's all about being happy with your customer service issues.

And don't get all caught up in Hair Balls world of slamming Kitty and not giving you any other site you might like to check out. Smells doesn't it?

hay i got my pageplus cell free and i get 60 minets free a month thanks to oboma. and i love it.It dose what i need it to do.thank you president Oboma

very disappointed in their service. paid for continued service beyond 120 days. they had no trouble charging my credit card but discontinued the phone service. after numerous attempts at explaining their error, they refused to restore the phone and kept my money from the rollover minutes. it appears criminal to me. if you want an exercise in frustration, try getting through to the customer no-service.
the only silver lining is i didn't end the contract with my main provider to sign up with page plus. don't know how they expect to stay in business long term with that type of attitude and policy. i will be writing the better business bureau as well.

Still horrible customer service. However, I cut my PPC cellphone back to Pay-as-you-go, from $29.95 monthly 1200 minutes/texts. I read some of the horror stories and remember my own horror stories and decided to go with another carrier. I have my Nextel Blackberry 8350i, which works fine with Boost Mobile's service; which I cut back from Unlimited Service/texts/web for $50 per month...because my signal is almost non-existent where I live and not very good coverage nationwide. I also just got a Blackberry Bold 9650 on a 2-year contract with Sprint. I talked my daughter into getting it for me in exchange for buying no more cellphones. She was getting a cellphone for herself and one for her husband on a 2-year contract with Sprint; so I talked her into adding me as a 3rd line and pay 1/3 of the bill. We have 1,500 shared min. among us 3. I don't use much as I don't have a lot of people to talk to. Works fine for me. Good signal too, and it covers all the frequencies used in the U.S. and all the frequencies used all over the world. If I am in an area with no Sprint coverage, then it should do roaming on Verizon's lines or ATT or T-Mobile. Nice, huh? The ONLY frequency it does NOT cover, is the IDEN network belonging to Nextel which Sprint bought...which also has Push-to-talk. I have the Blackberry 8350i for that. So I should be covered anywhere I go. So eventually, I expect to disconnect the PagePlus cellphone as I should be covered anywhere I go.

If PagePlus' service was as good as Virgin Mobile, which Sprint owns, but NO ROAMING, unfortunately, then I would stay with them...but no such luck.

Oh well, goodbye PagePlus Cellular. Love that new Blackberry Bold 9650 on a contract with Sprint. In 2 years I will own it completely. Then I can go look for another non-contract carrier, if I want.

n_k is a prime example of a kitty butt kisser! Even admits that he/she came over from the kitty forum. BEWARE OF KITTY WIRELESS! They are not good! Shortly we will have a rash of kitty butt kissers posting here. They are a small group, but they are a big PITA! They flood every forum or review page they can with their lies. There is a reason that they have been banned from forums such as Howard forums, slickdeals, fatwallet and many many more. They disregard any and all rules with spam and advertising. Be prepared for the onslaught of BS that will be appearing her every soon. She enlists people to do this for her.

I thought I'd add a PP review that I originally posted at KittyForums...

When researching wireless providers, I was drawn to the value offered by Page Plus but was genuinely concerned about the reports of their "legendary" poor customer service. After I saw numerous instances on the boards of Kitty generously helping people work out various PP problems, however, I ultimately decided to give Page Plus a try via the "safety net" of Kitty Wireless.

Several months and two autopay lines later, I can happily report that Kitty Wireless support combined with the $$ value of Page Plus is the best choice for my wireless needs.

love pageplus been with them for 1 year and i use my blackberry curve8530 the cs sucks but after that its good never a drop call tex all i want photos and all facebook never a problem for 45$ its a good deal plus you can use any verizon phone like the htc and Motorola Droid lol verizon wont let you use them on a prepaid plan that's gay and hte 8530 uses the 3g network all the time

@Seriously Mad 2010/08/10

You say Cricket is a crook too as well as phones 4 U and Page Plus.

I went the phone 4 U website and they offer 5 carriers and many phones. Out of the 5 carriers they don't offer page plus service.
So what's the story with that?

Complaint letter Phones 4 U

In December 2009 I purchased a used cell phone from Phones 4U located at 112 A. W. Willis Ave in Memphis, Tennessee. The Phones 4 U parent company is based in the UK with thousands of franchises across the US of which Memphis is a major market. Based on information from the store clerk at this location Phones 4U operates in conjunction with Page Plus Cellular out of Ohio. Upon purchasing my cell phone in December 2009; I understood that I would pay Forty dollars ($40) monthly payment to be paid by the 22nd of every month. I understood and specifically stated to the store clerk that I did not want a prepaid card or minute plan. I paid the bill each month until July 22 2010 (for which I have receipts) * The fee/bill can only be paid at the Willis location store.
In the latter part of June of 2010 (after the 22nd payment) I began getting text messages stating “your unlimited plan has expired and to receive the best plan rate, we moved your account to our standard plan; you may move back by buying an unlimited plan. 2nd message (same day with minutes of the first message) “As requested your unlimited plan has been removed. This message is free. I had not texted back or called with any response. Since receiving this message, I have been getting minute count down responses notifying me that I only have X number of minutes left on the service. The first message started out with 40 minutes, counting down each time I made a call. I far as I can tell, it did not count down when I received calls. Some times the phone message alters and began to count down a remaining monetary amount; i.e. you have $35 left. As I understood it my bill would remain forty dollars ($40) for the duration of the service.
* I went to the store the following day after I received this message. The sales clerk took my telephone and tapped something on a computer that I could not see from the opposite side of the counter. I suspect he made some alteration to the account. However, after that visit, I begun to get similar text messages advising me that the account has been changed, but not back to a monthly plan I had requested.
I went to the store; spoke with the clerk/manager again July 27. He told me that since I paid the bill one (1) day ahead of time that he had to post the bill for the 22nd. He further stated that the “computer registered my payment as a new customer since I did not renew the plan. As I understood my initial plan would remain the same until I changed it. His comment made absolutely no sense. This clerk told me that Phones 4 U reserved the right to change the plan based on the company’s policies and “legal right to do so. This sounded utterly ridiculous and the clerk refused to alter the plan back to the original ($40) monthly payment plan. This left me no choice but to continue using it until the remaining minutes expire. After that, he suggested I renew/purchase another monthly plan. I refused.
The Memphis sales clerk told me that Page Plus in Ohio handled customer service complaints and advised me to call them. After 40 minutes on hold; I spoke with a Page Plus representative (Damond- refused to give his full name). He told me that the company (Page Plus) could change/adjust a customers plan without notice if customer calls “bounced off “Verizon” cell towers. I asked him what did Verizon have to do with Page Plus. Without explanation, he stated that he had other customers on the line and that if I had further questions I could “get on the Page Plus web site for further explanation”. He offered to change the plan back to pre paid. I refused. I told him I wanted the service disconnected, he informed me that according to his records; I still had 38 minutes left and informed me that I would lose them if I terminated the service. He stated that he could only disconnect the service once it expired.
The second issue I have with Phones4U is that in June of 2010, they raised the monthly rate from the agreed upon Forty dollars ($40) to forty nine ($49). The Phones 4U sales clerk told me that the increase covered “new Tennessee state sales tax increases. The Page Plus representative told me that the increase was “a roaming charge fee” that Verizon charged Page Plus. I had not received any prior notification of this increase nor had I traveled out of town to incur any out of town roaming fees. The Page plus rep informed me that “federal law” allowed them to charge roaming fees that could be applied on local calls if they bounced off another carrier’s tower. He suggested that I go back to Phones 4U and ask the sales person to reload the service. I refused. The conversation ended with him telling me that Page Plus was not liable for any service contracts made with a franchiser.
This Phones4U store is located in a densely populated area in downtown Memphis opened sometime in December 2009. Their advertisements say that they are authorized to sell and activate new and used phones for other companies - (Boost Mobile, Cricket, T Mobile and Verizon and many others. In addition to selling news phones; they advertise that they activate / flash a customer’s existing telephone after 30 days. Since I still had a ‘bill due” at Cricket; I purchased an older model cell phone from Phones4U with a Verizon logo. * (Cricket is a big crook too)
Some of the law suits I have been able to research centered on “breach of consumer laws in the US and the UK. Not being a lawyer I don’t know if this company did anything illegal, but I do know when I’m being snookered. This company switched my telephone service without my knowledge and without my consent. They charged a roaming fee and without with out prior notification of said fee. At no time did I sign a written contract; nor was one offered.
Phones 4U has had numerous complaints including a current class action lawsuit indicative of my recent encounter with Phones 4U and Page Plus.

Attachment

Phones 4U
112 A.W. Willis Avenue
Memphis, TN 38103
(901) 672-7268

Page Plus Cellular
1615 Timberwolf Drive
Holland, Ohio 43528
1 800 – 550-2436

Complaint letter Phones 4 U

In December 2009 I purchased a used cell phone from Phones 4U located at 112 A. W. Willis Ave in Memphis, Tennessee. The Phones 4 U parent company is based in the UK with thousands of franchises across the US of which Memphis is a major market. Based on information from the store clerk at this location Phones 4U operates in conjunction with Page Plus Cellular out of Ohio. Upon purchasing my cell phone in December 2009; I understood that I would pay Forty dollars ($40) monthly payment to be paid by the 22nd of every month. I understood and specifically stated to the store clerk that I did not want a prepaid card or minute plan. I paid the bill each month until July 22 2010 (for which I have receipts) * The fee/bill can only be paid at the Willis location store.
In the latter part of June of 2010 (after the 22nd payment) I began getting text messages stating “your unlimited plan has expired and to receive the best plan rate, we moved your account to our standard plan; you may move back by buying an unlimited plan. 2nd message (same day with minutes of the first message) “As requested your unlimited plan has been removed. This message is free. I had not texted back or called with any response. Since receiving this message, I have been getting minute count down responses notifying me that I only have X number of minutes left on the service. The first message started out with 40 minutes, counting down each time I made a call. I far as I can tell, it did not count down when I received calls. Some times the phone message alters and began to count down a remaining monetary amount; i.e. you have $35 left. As I understood it my bill would remain forty dollars ($40) for the duration of the service.
* I went to the store the following day after I received this message. The sales clerk took my telephone and tapped something on a computer that I could not see from the opposite side of the counter. I suspect he made some alteration to the account. However, after that visit, I begun to get similar text messages advising me that the account has been changed, but not back to a monthly plan I had requested.
I went to the store; spoke with the clerk/manager again July 27. He told me that since I paid the bill one (1) day ahead of time that he had to post the bill for the 22nd. He further stated that the “computer registered my payment as a new customer since I did not renew the plan. As I understood my initial plan would remain the same until I changed it. His comment made absolutely no sense. This clerk told me that Phones 4 U reserved the right to change the plan based on the company’s policies and “legal right to do so. This sounded utterly ridiculous and the clerk refused to alter the plan back to the original ($40) monthly payment plan. This left me no choice but to continue using it until the remaining minutes expire. After that, he suggested I renew/purchase another monthly plan. I refused.
The Memphis sales clerk told me that Page Plus in Ohio handled customer service complaints and advised me to call them. After 40 minutes on hold; I spoke with a Page Plus representative (Damond- refused to give his full name). He told me that the company (Page Plus) could change/adjust a customers plan without notice if customer calls “bounced off “Verizon” cell towers. I asked him what did Verizon have to do with Page Plus. Without explanation, he stated that he had other customers on the line and that if I had further questions I could “get on the Page Plus web site for further explanation”. He offered to change the plan back to pre paid. I refused. I told him I wanted the service disconnected, he informed me that according to his records; I still had 38 minutes left and informed me that I would lose them if I terminated the service. He stated that he could only disconnect the service once it expired.
The second issue I have with Phones4U is that in June of 2010, they raised the monthly rate from the agreed upon Forty dollars ($40) to forty nine ($49). The Phones 4U sales clerk told me that the increase covered “new Tennessee state sales tax increases. The Page Plus representative told me that the increase was “a roaming charge fee” that Verizon charged Page Plus. I had not received any prior notification of this increase nor had I traveled out of town to incur any out of town roaming fees. The Page plus rep informed me that “federal law” allowed them to charge roaming fees that could be applied on local calls if they bounced off another carrier’s tower. He suggested that I go back to Phones 4U and ask the sales person to reload the service. I refused. The conversation ended with him telling me that Page Plus was not liable for any service contracts made with a franchiser.
This Phones4U store is located in a densely populated area in downtown Memphis opened sometime in December 2009. Their advertisements say that they are authorized to sell and activate new and used phones for other companies - (Boost Mobile, Cricket, T Mobile and Verizon and many others. In addition to selling news phones; they advertise that they activate / flash a customer’s existing telephone after 30 days. Since I still had a ‘bill due” at Cricket; I purchased an older model cell phone from Phones4U with a Verizon logo. * (Cricket is a big crook too)

Some of the law suits I have been able to research centered on “breach of consumer laws in the US and the UK. Not being a lawyer I don’t know if this company did anything illegal, but I do know when I’m being snookered. This company switched my telephone service without my knowledge and without my consent. They charged a roaming fee and without with out prior notification of said fee. At no time did I sign a written contract; nor was one offered.
Phones 4U has had numerous complaints including a current class action lawsuit indicative of my recent encounter with Phones 4U and Page Plus.

I am writing this rather lengthy letter hoping that your organization can investigate this matter. I can be reached at xxx-xxx-xxxx.

Thank You

Carolyn Davis
Telephone

Attachment

Phones 4U
112 A.W. Willis Avenue
Memphis, TN 38103
(901) 672-7268

Page Plus Cellular
1615 Timberwolf Drive
Holland, Ohio 43528
1 800 – 550-2436

OK, one more time and just to the facts.

Customer service sucks! So to get around that "Customer Service Sucks"

Use Kitty Wireless for all your customer needs, Phones, Cards, Complaints, Dropped calls, missing funds, overcharges, or anything related to Page Plus. No one does more Page Plus transactions and has the best customer service than Kitty Wireless. Call or e-mail them and rest assured that they will do all the work for you when it comes to making it right.

That is the answer to Page Plus's horrible customer service.

Just Do It!!!

OK, I just did an ESN change. PP to another phone with Kitty wireless. I paid for the service in advance and I have to wait 4 days to transfer the ESN because the other phone is on Verizon and that's when my contact is up.

But this shows you that Kitty wireless is on top of things. In six hours they sent an e-mail asking why I had not transferred yet to the other phone. I explained. But it goes to show the customer service that Kitty provides. Service is number 1 to them. So if your thinking PP then Kitty wireless is the middleman to set up your account.

FYI.

Cheers!

Actual voice/data quality is par with verizon which makes obvious sense because they piggy back off Verizon's network. So in laymans terms you get verizon quality phone service so if you have crappy phone service don't expect to switch and it get better. The reason why I rate it a 3 is because of this and you are not sucked into a snowballing contract that verizon loves to catch people in. Their early upgrade LOL its to suck you in for 2 more years. People bitch about phone support I use a Sprint Touch BUT I had to set it up and hack it myself which brings me to why they are a 3 and not 5. There CS sucks so bad, there support is dismal and I would never ever recommend P+ to anyone unless they were cellphone savy and knew how to hack the service as I do. For me Ill gladly pay half the price for Verizon.

I sent the second phone back weeks ago still waiting for replacement promised Finally after several emails trying to get them on same page and figuring out who did what and messed up the their computer info I might have gotten thing corrected. Got email saying order was made for replacing phone August 2nd I might get phone August 9th if I'm lucky
I can only hope that this replacement phone works for more than a month and keeps charging, as in 120 days I'm screwed. PP is a good service if you don't need CS or switch out of equipment and you know how their system works, but until you figure them out you can expect to come out at the short end of the stick whether you made a mistake or they did it will always be your fault period. There is very little give and take when using PP directly. I have talked with Kitty wireless and they have found their niche which is doing what PP cannot do, deliver quality CS. Since Kitty has many subscribers they can get respect from PP where most individuals most likely cannot. I do think the CS people at PP are trained to beat their customers up to save a buck and the folks working their need the jobs. By rewarding PP we just reinforce the fact that crappy and bad behavior pays off. There are many choices out there and as stated when the niche is filled the market will cease to reward PP or they will get with the program or die. It is the consumers jobs to not allow themselves to be abused. If you let vendors abuse you and they continue to do so it send the message that it AOK to keep doing it, that abuse pays. If you have issues and we all will sooner or later don't expect PP to help you get them resolved without a hassle. Go to one of their affiliates/partners who take pride in giving quality CS and resolving issues without making you pull out your hair. As with companies who lack certain skill sets sooner or later some enterprising entrepreneur will offer you what you are desire leaving the company that treated you badly eating their own dirt. Be well choose wisely.

Also: Do you guys remember a couple of years ago when Sprint/Nextel fired its customers who called in too often? Yes that's right! They kept records of how often you called in and if you were calling in too often (and thus were labeled internally as a "C" customer as opposed to an "A" or "B" customer) you got a letter saying your service was being cancelled! Google this if you don't believe me. I believe Page Plus follows the same philosophy. Summary: Page Plus seems like a high quality service at a competitive price..... but as a means to control their expenses, they skimp on customer service costs. If the market is efficient, the problem will fix itself. ie: If people are truly not happy with Page Plus's customer service and feel they can obtain a better value elsewhere (value doesn't have to be just price...includes customer service quality, network quality, etc) they will "defect" or go to another provider. Example: They already raised their unlimited plan's price a few months ago from $39.95 to $44.95. If they raise prices again or their service quality declines, I will consider "defecting" to straight talk which is Tracfone on The Verizon Network and available only at Wal-Mart.