James

{ 05/15/2013 }

For a while I have observed they miss charge all the time. I made a call 54 sec, they charged me $0.10. For call made less than 3 second, hang up right after voice box message, they charge $0.05. For calls some time less than 2 minutes I was charged $0.15.

I was even buying minute plan and it should cost me $0.05 / minute. They said they would even prorate the charge that is below a minute, but they didn't do that. Often I was charged $0.05 extra.

H2O Wireless just eats people's money which makes them more expensive.

Horrible Support

{ 04/17/2013 }

Their International Calling on minute plan is horrible.
I tried to make int'l call to Japan 16 times, but I could go through just once.
To make matters worse, I got charged the amount for not connected 15 times calls.

I told this issue to their chat support, but they just said
"There were no charge on our record".

I'm pretty sure that I got charged, because my cell phone displayed the cost
for each calls and actually I checked that my balance was decreased on their web-site.
I told her that I need the proof if you say there were no charge,
and I requested my calling record for it. but their answer is
"You will need the first court order for it".

This is totally cheater's pretense.
They are saying
"We didn't make a charge, but we don't show the proof. Just go to court."
You can see actual conversation below.
If you need to make a international call, don't choose H2O wireless.

(21:01:20)SUPPORT:Welcome to H2OWIRELESS. Please wait for the next available representative.
(21:03:47)SUPPORT: Thank you for contacting customer service, my name is H2OREP SUE. How can I help you?
(21:03:56)SUPPORT: Hello MyName, how can I help you today?
(21:04:19)MyName: Hello,
(21:04:30)MyName: Hello, I'm in Minute Plan with H2O and, I tried to call to Japan. I followed your instruction like call to 1-562-252-0100 and then, dial international number, but it doesn't work and I was charged.
(21:04:32)SUPPORT: yes hi, how can I assist you?
(21:05:01)SUPPORT: I do apologize for the inconvenience MyName, however, I'll be more than happy to assist you.
(21:05:12)MyName: Thank you.
(21:05:24)SUPPORT: now did you put 011 before the international number?
(21:05:32)SUPPORT: May I have the Phone number first to assist you better?
(21:05:50)MyName: I was charged even my call didn't go through.
(21:05:58)MyName: OK, my number is
(21:06:05)MyName: ### ### ####
(21:06:29)SUPPORT: Thank you very much
(21:06:43)SUPPORT: now did you dial 011 before the International number?
(21:07:10)MyName: Yes.
(21:07:46)SUPPORT: ok now can I have the International number
(21:07:48)MyName: I tried the number without 011 also, but I checked your web site, and I dialed number with 011 several times.
(21:08:23)SUPPORT: ok now can I have the International number
(21:08:24)MyName: the number is ### ## # #### ####
(21:08:58)SUPPORT: Thank you very much
(21:09:09)SUPPORT: actually I check the number in the system
(21:09:17)SUPPORT: and there is no charge of that
(21:09:21)MyName: OK.
(21:09:51)MyName: Really? My cell phone displayed I've gotten charge.
(21:10:04)MyName: each call.
(21:10:12)SUPPORT: I really apologize for the inconvenient
(21:10:20)SUPPORT: but actually there is no charge of that
(21:10:22)SUPPORT: sorry for that
(21:11:20)MyName: I checked my balance on your web site.
(21:11:25)SUPPORT: Is there anything else I can assist you with today?
(21:11:38)MyName: but, Surely I've gotten charged.
(21:12:15)SUPPORT: well like I told you before, actually Im checking here in the system, and there is no record of this number
(21:12:28)SUPPORT: so that means that there is no charge for that call
(21:12:39)MyName: Currentry, my balance is $22.04.
(21:12:58)SUPPORT: yes that is correct
(21:13:05)SUPPORT: that is your balance right now
(21:13:07)MyName: but before I called to this number, my balance was more than that.
(21:13:51)MyName: If you say that, please show me whole of my call history.
(21:14:00)SUPPORT: well I can not know that, but what I can tell you is that there is no charge for the call that you was traing to make internationaly
(21:14:02)MyName: I'm pretty sure, I was charged.
(21:14:26)SUPPORT: well unfortunately that is not posible I really apologize for that
(21:14:34)MyName: so, why my balance was decreased.
(21:14:49)SUPPORT: to get a history of your calls you will need to send us first a court order
(21:15:05)MyName: you said you checked my calling in your system right?
(21:15:13)MyName: So, you have my call history.
(21:15:20)SUPPORT: well because you are having many outgoing call, thats what we have in your history of calls
(21:15:26)SUPPORT: yes we do have it
(21:15:31)SUPPORT: but we can not provide it
(21:15:47)SUPPORT: to do that you will need to send us first a court order
(21:16:01)SUPPORT: I really apologize for the inconvenient
(21:16:32)MyName: So, just show me that, and attest you not to charge me.
(21:16:36)SUPPORT: Will there be anything else that you need to be assisted with?
(21:17:06)MyName: It's almost like a fraud.
(21:17:12)SUPPORT: I really apologize for the inconvenient, but like I told you before, we will need to have a court order in order to do that
(21:17:16)SUPPORT: I really apologize for the inconvenient
(21:17:56)MyName: Hey, just show me my call history.
(21:18:12)SUPPORT: Im sorry but we are not able to do that
(21:18:16)MyName: I can't understand why you can't do that.
(21:18:16)SUPPORT: Is there anything else I can assist you with today?
(21:18:34)MyName: Refund my money.
(21:19:06)MyName: I couldn't make a call, and you charge for it.
(21:19:07)SUPPORT: Im sorry but unfortunately there can not be a refund because of this issue
(21:19:09)SUPPORT: sorry for that
(21:19:25)MyName: Refund my credit, or show me my call history.
(21:19:38)SUPPORT: Im so sorry but like I told you before there wasent a charge to the number that you call
(21:19:51)SUPPORT: unfortunately it is not posible
(21:19:57)SUPPORT: Will there be anything else that you need to be assisted with?
(21:20:31)MyName: Why is it impossible.
(21:20:38)MyName: Tell me the reason.
(21:21:32)SUPPORT: because there was no charge, and the way you can know the calls is with a court order
(21:21:53)SUPPORT: and due that there was no issue, then there is no way to make a refund
(21:21:57)SUPPORT: sorry for that
(21:22:18)SUPPORT: is there any other question that you need to be assisted with?
(21:22:30)MyName: That is not reason for not showing my call history.
(21:22:50)SUPPORT: unfortunately that is the policy of the company, sorrry for that
(21:22:55)SUPPORT: I really apologize for the inconvenient
(21:23:01)MyName: If you say there was no charge, you need to obtain proof.
(21:23:11)MyName: show me the fact.
(21:23:17)MyName: not your word.
(21:23:22)SUPPORT: yes sure
(21:23:36)SUPPORT: and the way to do it, is having a court order
(21:23:38)MyName: you are just saying "there are no charge"
(21:23:44)SUPPORT: sorry for that
(21:23:51)SUPPORT: yes that is correct
(21:23:59)MyName: I just need the evidence.
(21:24:29)SUPPORT: Im sorry I just told you how you can get your history
(21:24:34)SUPPORT: is there any other question that you need to be assisted with?
(21:25:07)MyName: I can't understand why not.
(21:25:23)MyName: Why??
(21:25:35)MyName: You can't show me the record.
(21:25:37)SUPPORT: I really apologize for the inconvenient
(21:25:39)MyName: Why??>
(21:25:40)SUPPORT: is there any other question that you need to be assisted with?
(21:26:19)MyName: You have it, and you can obtain proof with it, but you don't show me that.
(21:26:23)MyName: why????
(21:26:41)SUPPORT: Im sorry I just have explaine you this, if there is nothing else that you need to be assisted then I will need to disconnect the chat in order to assist other customers
(21:26:53)MyName: Just show me the record.
(21:27:06)SUPPORT: now will there be anything else beside this that you will need to be assisted with?
(21:27:23)SUPPORT: Im so sorry but there is no way I can show you your record
(21:27:34)SUPPORT: like I told you, the only way is with a court order
(21:27:50)SUPPORT: Im so sorry of all this inconvenient
(21:28:02)MyName: OK, tell me your name and affiliation.
(21:28:12)SUPPORT: yes sure
(21:28:27)SUPPORT: my name is Sue, and My Id number is 382
(21:29:06)SUPPORT: is there any other question that you need to be assisted with?
(21:29:19)MyName: And, you said you can't provide my calling record without court order. right?
(21:29:38)SUPPORT: unfortunately that is correct
(21:29:39)SUPPORT: sorry for that
(21:30:12)SUPPORT: will there be any other question?
(21:30:59)MyName: Can I understand that it is H2O's official outlook?
(21:31:50)SUPPORT: yes that is also correct
(21:31:54)SUPPORT: sorry for that
(21:32:00)SUPPORT: is there any other question?
(21:33:24)MyName: OK, this is big problem. I understand what kind of business you doing.
(21:33:46)SUPPORT: sorry for that
(21:33:53)SUPPORT: is there any other question that you need to be assisted with?
(21:33:56)MyName: I will post this conversation to consumer reports. Thank you.
(21:34:15)SUPPORT: It was a great pleasure to assist
(21:34:17)SUPPORT: If there's nothing else, I will invite you to take the survey, you will find at the top right corner of the screen, your feedback will help us to provide you a better service. Thank you for contacting H2O wireless and have a wonderful day
(21:34:19)Your session has been ended. Thank you.

Mike

{ 03/11/2013 }

Great stuff. I have their $25 dollar plan and never had a problem. They give free international mintues with some plans to call anywhere around the world. Best AT&T MVNO so far.

David D

{ 10/25/2012 }

I like the service. It fits my needs exactly. I have the $30 plan - good for 90 days, 5 cents a minute. Works great.

I don't spend my life on the cell phone, and I know how to limit calls.

Overall, I give them 5 stars. Thanks for a great plan.

Fran

{ 10/16/2012 }

You'd have be a fool-there in business to rip you
h20 minute plan on reup lost previous balance of
A $150.00---so can you afford it? I can't

Marty

{ 10/16/2012 }

What a strange company. I bought a SIM and $25 plan to check out the quality. The calls on an iPhone 4s are crisp. The company, however, is a bit of a comedy.

Is anyone happy with their H2O service? I'd really like to switch because of the great sound quality. Here's my customer support chat transcript. I intentionally cut and pasted much of the poor grammar and spelling errors when replying to, or quoting, the chat dude ...

(10:24:12)SUPPORT:Welcome to H2OWIRELESS. Please wait for the next available representative.
(10:25:48)SUPPORT: Thank you for contacting customer service, my name is H2OREP EVA. How can I help you?
(10:26:29)Marty: I am considering porting my number to H2O. Is it true that H2O has cancelled phone service for excessive usage, on the H2O unlimited plan?
(10:27:29)SUPPORT: I will be more than glad to assist you
(10:28:43)SUPPORT: ok
(10:29:34)SUPPORT: explain you , acoording with our terms and conditions
(10:30:17)Marty: I don't understand what you just typed. Please re-phrase.
(10:30:41)SUPPORT: if you made an unrasonable usage of any of your features ,talk ,text ,mms ,the system will blocked them and you wont be able to use them until your next recharge
(10:31:10)SUPPORT: I apologize
(10:31:20)Marty: How many minutes is 'unlimited'
(10:31:37)Marty: Is 4,000 minutes a month more than 'unlimited' ?
(10:32:52)SUPPORT: I apologize ,we do not have a limit , the unlimited plan is unlimited
(10:33:16)SUPPORT: but unlimited do not means unrasonable
(10:33:21)Marty: How many minutes is an 'unrasonable usage' ?
(10:34:47)SUPPORT: well if you use it in an unrasonable way ,it means if you use it in a wrong way the system will blocked them
(10:35:37)SUPPORT: you can see our terms and conditions in our website
(10:35:45)Marty: I'm a reasonable guy, but can't afford to have my phone cut off for exceeding your unlimited limit. Especially if you don't publish the maximums allowed on your fully unlimited plan.
(10:36:11)Marty: How many minute can I use before you cancel my phone service?
(10:37:54)SUPPORT: I apologize for the enconvinieces
(10:38:22)SUPPORT: we do not have limits , the unlimited plan is unlimited
(10:38:33)SUPPORT: we do not have a top of minutes
(10:39:29)Marty: Not an enconvinieces at all. This chat is very convenient. So, if I use 4,000 minutes per month, H2O will NOT CANCEL my service.
(10:39:36)Marty: Is that a correct statement?
(10:40:17)SUPPORT: no sir ,we are not going to cancel your service
(10:41:34)Marty: Thank you. Can you tell me what limits are considered "if you use it in a wrong way"? I really need to know this.
(10:42:25)SUPPORT: for example
(10:42:49)SUPPORT: traffic pumping
(10:43:16)Marty: What is 'traffic pumping' mean? I've never heard of this.
(10:44:36)SUPPORT: ok
(10:44:41)SUPPORT: just a moment please
(10:46:08)SUPPORT: Traffic pumping, also known as access stimulation,[1] is a controversial practice by which some local exchange telephone carriers in rural areas of the United States inflate the volume of incoming calls to their networks, and profit from the greatly increased intercarrier compensation fees to which they are entitled by the Telecommunications Act of 1996
(10:46:45)Marty: I would never do that.
(10:47:45)Marty: I read online that several people had their phone service cancelled by H2O for excessive usage. Can you clarify excessive usage, if I'm not a traffic pumper?
(10:49:08)SUPPORT: I understand, I apologize it only was an example
(10:49:54)Marty: Do you have any other examples?
(10:50:59)SUPPORT: yes
(10:53:06)SUPPORT: just a moment please
(10:53:37)SUPPORT: can you provide me with your email address or in order to send you our terms and conditions
(10:53:58)Marty: yes- marty@worth.net
(10:55:33)SUPPORT: ok the email was sent
(10:55:47)SUPPORT: do you have a number with us ?
(10:57:50)Marty: Yes I do.
(10:59:24)SUPPORT: did you received the email ?
(11:00:29)Marty: Yes. It says H2O can Suspend or Terminate Services without notice and at any time for any reason.
(11:00:53)Marty: In my business, this statement would kill me dead.
(11:01:13)Marty: Why would anyone agree to be terminated without any reason?
(11:02:03)SUPPORT: I understand
(11:02:46)SUPPORT: Is there anything else I can help you with today ?
(11:02:50)Marty: It also says that H2O cannot guarantee my number would be transferred successfully. I've had this number since 1989. Is there a chance I could lose it by doing business with H2O?
(11:05:36)SUPPORT: if you recharge your account moth by month ,you will not lose your number
(11:05:52)SUPPORT: how long have you been with us ?
(11:07:50)Marty: Just a few days. I got a $25 card to see if I liked the call quality. It is very good, but I'm terrified at having my phone cut off without any reason and without any advance notice.
(11:08:33)Marty: This is why I'm writing to see if it's a good idea to port my long time phone number to H2O.
(11:09:09)Marty: I don't think I can agree to your terms. Do you have any other terms that protect your customers from H2O?
(11:10:04)SUPPORT: No sir ,those are the only terms and conditions we have
(11:11:04)SUPPORT: I apologize , for any inconvinience
(11:11:28)SUPPORT: is there anything else I can help you with today ?
(11:11:45)Marty: Thank you! The inconvinience was all mine!
(11:12:09)Marty: No, I don't need any more help today. This has been wonderful. Thank you so very much.
(11:12:43)SUPPORT: you are very welcome
(11:13:02)SUPPORT: thank you for contact H2O Wireless ,have a nice day !
(11:13:16)Your session has been ended. Thank you.

H2O SUCKS!!

{ 09/18/2012 }

H2O IS A COMPLETE WASTE OF TIME!!! FORGET EASY, FORGET GREAT CUSTOMER SERVICE, FORGET EVERYTHING YOU KNOW ABOUT AN "A" GRADE COMPANY. AT&T OWNS THIS AND THEY SUCK AS WELL. H2O.....A JOKE TO RIP PEOPLE OFF JUST LIKE EVERY OTHER WIRELESS COMPANY. JUST GO LOCAL AND AT LEAST YOU HAVE SOMEWHERE TO GO WHEN YOU NEED HELP. H2O SENDS YOU TO A THIRD WORLD COUNTRY INSTEAD OF THE USA!!

Tra

{ 08/30/2012 }

Ripp OFFF!!! BeWare!!I got a sim card from them online, got some mins to add to it after a couple weeks, I was excited I had been without cell for a long time and wanted to talk to my girl, I did a test call was working great I was so happy two hours later I had only used 15 cents on my 25 dollar card! My number Was totally Shut OFF! Wtf! Is That! I call my number its says not in service! I went to there website put in my number and it says That Number Must not be with us!!!! What Pisses Me OFF The Worst I have A Gilr Calling me In the morning on that number She is really PO at me cause she called me and never gets through and even said its her last try or she is givving up!!!!! Thanks H20 I was gonna Marry her! And Now I Bet I Never Even Get To talk to her... 26 dollars all my money I had, Down the drain, Worst Company Ever!!!!!!

Bobby

{ 06/12/2012 }

Never used H2O wireless.I do have an O2
wireless card in my iPhone and never had
a problem with O2 wireless service. It
would be nice if O2 wireless had a data
plan.

Prepaid Fan

{ 05/29/2012 }

WOW !!!!!!!!!!!! After reading all this review about H2o wireless .. I think h2o wireless rip off and Fraud .. I have Red pocket and I was thinking to switch to H2o but HELL NOOOO !!!!!!! Everyone should port your number to Red pocket .. I think Red pocket one of the best Mvno carrier out there now .. Faster DaTa too ...

Patrick

{ 05/17/2012 }

Absolutely terrible.

- porting in was a nightmare. why make it hard to give you my money.

- i bought the cheap plan. my needs are minimal. but i need voicemail, and the plan has NO VOICEMAIL AT ALL. WTF? whoever heard of such a thing.

It's actually worse than that - it seems like you do have voicemail: callers can leave you messages, and you can go try to check them, but it always says you have zero messages. Seriously, guys.

And then they won't credit me to upgrade to a 21st-century phone plan.

bill

{ 04/15/2012 }

Good Price,good service

Frank

{ 04/13/2012 }

all you guys complaining about the 1 gig cap. it states clearly on the website on this. air voice is same. crap

Nansea Cassler

{ 04/05/2012 }

I have spent hours trying to reach customer service by phone, email and live chat. I signed on for 3G but it was unreliable often and unavailable most of the time. I tried to downgrade my account back to minutes but there is no option to change your plan on line. There is no representative available ( I am talking hours trying to raise someone)to help. Do not waste your time or money unless you want to hand over your credit card and let them charge you what they feel like. There is no way out, no options. DO NOT GIVE THEM YOUR MONEY

Steve

{ 03/30/2012 }

Stay away from this company! I was first lured to this company two years ago due to the allowance of use of any unlocked GSM phone on a minute plan without loss of roll over minutes if your time expired. Now they want to change the rules!

Jack Miller

{ 03/26/2012 }

I can't believe all the people here who complain that expect this service to stand by when they max out their data plans to the yazoo. I have had this service (with no data) for two years and it has been pretty cheap. Recently they have lowered their price, but they have also enforced the 1 month expiration for their minimum refill of $10. Before, it expired in 90 days.

Bigwill

{ 03/16/2012 }

STAY AWAY, FAR AWAY THESE R THE BAD GUYS.
I paid $60 for the unlimited plan b4 they cut their so call unlimited data which was really a 2GB cap two weeks later ma2GB was cut from 1GB two days later ma internet was cut off 3 days later ma unlimited text was cut off. All b4 the month I paid for was over. Then switch to the $25 plan. Lol what a mistake every thing is a charge hell even switching from Wifi to 3g, receive an email, open a web page, send or receive a text, receive or make a call is a charge needless to say ma month was over in one week. To make matters worst they promise you 80MB of data with the $25 my data was cut off @55MB. These guy are bad guys and somebody needs to hit them with a class action suit.

Chris

{ 03/10/2012 }

I purchased the simm card for my wife who was traveling to Europe. You can't call a C20 phone or phone with their simm card. Neither can they call you from another country. You can only make a call with their product from the US to another country and to another carrier. International calling, well sort of.

KJ Always

{ 03/10/2012 }

They do not really give you unlimited minutes. That is false advertisement! I can prove it to you. This is on March the 10th and the service ends on March 28th...I am suppose to do without phone service from March the 10th to the 28th. Does that sound like unlimited minutes to you? Read for yourself below here. By the way, I don't have conference call. I pay $60 a month for two months upfront.(16:23:45)SUPPORT:Welcome to H2OWIRELESS. Please wait for the next available representative.(16:27:25)SUPPORT: Thank you for contacting customer service, my name is MARYANNC. How can I help you?(16:27:59)KJ: I am wondering why my phone doesn't allow me to make outside calls(16:28:06)KJ: I paid for two months(16:29:00)KJ: It is telling me that I am not allowed to call this number when I call people and they cannot call me either.(16:29:57)KJ: It is suppose to be unlimited minutes(16:30:23)SUPPORT: i would be glad to assist you(16:30:32)SUPPORT: may i have a phone number?(16:30:34)KJ: I appreciate that(16:30:44)KJ: [Redacted] 16:31:32)SUPPORT: ok, allow me a moment please(16:31:53)KJ: Okay(16:34:42)SUPPORT: your account is active until 3/28(16:34:49)SUPPORT: no have no service?(16:34:54)SUPPORT: you*(16:35:01)KJ: Why can I call out? And why people cannot call me?(16:35:31)KJ: One of my friends are getting frustrated because he cannot call in and I cannot call out(16:35:33)SUPPORT: ok, let me look further into this, please(16:35:51)KJ: Thank you(16:37:44)SUPPORT: ok, i see what happened here. Unfortunately, you have used the airtime available for the voice feature for your service(16:38:19)KJ: How is that possible if it is unlimited minutes?(16:38:33)SUPPORT: the service has been disabled, due to unreasonable usage.(16:39:00)KJ: Why do your company call it unlimited minutes when it is very very limited?(16:39:17)KJ: So what am I suppose to do until the 20th?(16:39:27)SUPPORT: when a customer's usage is deemed unreasonable, the service is no longer available(16:39:38)SUPPORT: until your next recharge(16:39:53)KJ: I guess, I am going to have to report your company's false advertisement.(16:40:16)KJ: I want to protect others from having this happening to them.(16:40:48)KJ: I am going to try to get your company forced to tell the truth about how many minutes are allowed to use because unlimited minutes is false.(16:41:36)KJ: Thank you for your honesty. I will use this as evidence that this service does not offer unliimited minutes.(16:41:50)SUPPORT: i am sorry for he inconvenience(16:42:09)SUPPORT: the*(16:42:12)KJ: Its not your fault that your company is deceitful.(16:42:23)KJ: Thanks for your help.(16:42:29)KJ: I am going to change companies.(16:43:27)KJ: Have a great day!

Rocco Colantonio

{ 02/15/2012 }

I guess I am lucky. I love this service it saved me about 500.00 that I owed AT T and can use my galaxy S captivate phone. I have wireless so my internet is always available somewhere. Never needed instant customer service any question I have is answered by email.
Thanks H2O

Iphone_addict

{ 02/14/2012 }

Since I am a slave to this iphone 4 and can't fathom Att's Sharecropper contracts I am stuck with really disrespectful shiester companies like H20. They are on ATT's network who like all the companies are cutting internet usage back and selling to a premium and that is AFTER we have become co-dependent and our dependency sets in following the wild abandon of internet usage.

Ahhhh.... the days of when I could watch netflix on my phone in the Doctor's waiting room (sigh). Nope I paid BEFORE the new policy of 1gig of data came and my receipt reflects this saying clearly "one month Unlimited data" and yet they breached this one month contract which started on the 29th of December by sending me an email on the 6th telling me that my data was cut to 1g effective the 1st (one week prior) and by the 7th my internet was off.

2 weeks of trying chat and phone with cutome service to no avail. My master has abandoned me. :-(

Rob

{ 01/31/2012 }

I've had H2O for about 3 months and it's great. I use it on an iPhone 4. Because they use AT&T's towers you don't need to jailbreak or unlock the iPhone, just pop in the SIM card and you're good to go. The only drawback I see here is that you're limited to 1gb of data per month. The voice quality and signal coverage is the same as AT&T. The best part is that I pay about half of what I would pay with AT&T.

cliff

{ 01/27/2012 }

Had att family plan contract with two phones.Switched to H20. They ported one of our numbers but said they couldnt port the other...ok, whatever...Waited 25 minutes for customer service. The very first time they try to cut my service or shortchange me I will not hesitate to file b.b.b complaint thanks to knowing what others have written on this site...

LEON RAWLINGS

{ 01/23/2012 }

HORRIBLE!!!! STAY AWAY!!! FROM UNLIMITED DATA TO 2GB TO 1 GB & NOW TEXT MESSAGING HAS A CAP OF 7000 PER MONTH. THIS COMPANY IS "BS"...NOT WORTH A PENNY!!!

edmundo528

{ 01/23/2012 }

Porting out fro this company was also a nightmare,, Once you start to port to the new company you would think you're do. But no. You have to call H2O andsit on huold for 45mins. Just to tell them that you would like your number released..I didn't have to call my old carrier when I ported to H2O,,,

edmundo528

{ 01/16/2012 }

The worst cell company ever.. I bought the Unlimited talk,textand web starter kit from best buy. After one month they cut my data to 2gb. And then a month after that they cut it down to 1gb of data. They charged my debit card 4 days early and told me it's a glitch..Custmer service is terrible. STAY AWAY from this company.. Try Red pocket.

nayakkk

{ 01/16/2012 }

please if you want your peace of mind please don't wast your time and business on h20 wireless as this carrier will turn off your service when you need it the most, and there is not promt customer service to attend your needs, please don't let a family member die on you because you can call 911, h20 sucks.

Suwal

{ 01/16/2012 }

H2O Sucks, One of the worst prepaid network. I don't refer to anyone. I had $ 60.00 plan with unlimited voice, data and text with $ 20.00 international calling. Now they changed to 1gb Data and $10.00 for international calling. International calls doesn't work I can't hear low quality service. About customer service worst then worst, phone waited doesn't answer, chat doesn't get in and about the emails they reply you after 4-5 days, After a long waited i got someone on phone and she said because of high volume calls we have to wait OK I understand high volume they are taking market and making more customers that doesn't mean demotion in service and lower data to 1gb and international call drop to #$ 10.00 with cheap quality calls. They have to provide same service and quality service to keep customers and getting new customers they are doing wrong and will loose a lot of customers.
One more thing I signed for auto recharge but what they do you know they charger 4 days before expiring your account and every month you loose 1 day and once they charger your international amount also finishes and you will loose what ever you have remaining balance. I'M NOT HAPPY WITH THEIR SERVICE I THINK MAY BE SAME WITH YOU SO I WANT TO LET EVERYONE WHO IS TRYING TO GET H2O LET THEM READ THIS.

Junk

{ 01/15/2012 }

It came a bit of a shock to to me get that bad of a product in developed country. prepaid service is unreliable, charging process buggy, modem software buggy, stick not compatible with mac. What is striking that they are very much into design and appearance, but behind the curtain it's junk, by any standard

wrost carrier ever seen

{ 01/12/2012 }

the website shows my brand new sim card has been used and activated by someone else? WTFFFFFFFFFFFFFFFFFFFFFFkkkkkkkkkkkkk is that? no customer service can be reach through their 1-800 numbers forever!!!
Don't Use this ripping company's service, you will be pissed off!

Annie

{ 01/08/2012 }

THE LASTEST THING WITH H20 IS THAT UR UNLIMITED $60 PLAN HAS LIMITS MY PHONE WAS TURNED OFF TWICE IN THE FIRST MONTH OF SERVICE .. I HAVE HAD THE PHONE FOR LEAST THAN 1 MONTH AND MY SERVICE TURNED OFF TWICEEEEE .. WTF ?????????
THEY SAY THEY RESERVE THE RIGHT TO CONSIDER USAGE WTFFFFFFFFFFFF >> ISNT IT UNLIMITEDDDDDDD ...??????????? WELL THEYR THE WORSE I EVER HAD !! IM SWITCHING !!

olga

{ 01/06/2012 }

the worst company ever!!!! i am on hold all the day. After 20 mins the robot automatically tells me "good bye"! representative are mean, and do not know what they are doing. It took one day for a manager to call me back.
dont go with this company!!! RUN away!!!

World o wireless

{ 01/04/2012 }

This company will soon go out of biz. I stopped selling there service at my 3 stores because of the horrendously bad customer service everybody you talk to is a complete idiot. This company has put me and my customers thew hell

Andrey

{ 01/04/2012 }

They do have cheap plans, But...also they have the worst of all bad customer services, ever. It is nonexistent, actually. Very long waits, live chat not available, bad English,... They charged my bank account and still cannot update my balance, after DAYS of calling and sending faxes. Indeed, 0-stars, that's what they are.

Ben

{ 01/03/2012 }

So bad company. Treat customers like nothing. So bad service. Cheats so much. I used Simple for 2 years and going back again. Do not spend any penny, sucks.....horrible.

Jacob

{ 12/25/2011 }

Customer service is pretty useless. However, if you call right at 9 am you will eventually get someone on the phone. They will never answer your emails. There is a delay of many hours between activation and getting use of your phone. I have the $60 plan that includeds 2 gig of data, but I think they are cheating me on this as my data always gets cut off when I have used the internet very sparingly and know I have not used up 2 Gig of data. There is no to ever check your data use, so you just have to use it blindly until it stops. Quality is good, as its using ATT lines.

Marylou

{ 12/20/2011 }

I have been trying to talk to someone for 6 days! Live chat says it's too busy, try later. I have called only to listen to music for 1/2 hour or longer on the speaker phone. If you don't have problems I guess they'd be okay. Right now I'm out money for non service and a phone I can't use.

Cathe

{ 12/12/2011 }

After one week waiting for Customer service "chat" to work, was treated like I had to be an idiot. I "fixed" my own data transfer, as they NEVER sent the info to my phone. The customer service sucks if you have a problem outside of their hours. I am currently looking for a better plan that has the 50mb data and "unlimited", HA, time. If you use your phone, this is NOT the company to go with!

wnc

{ 12/07/2011 }

H2Os Unlimited plan is not unlimited at all. I was on the phone when it went out. I thought it dropped my call but I tried calling different phones and got the same "you can not call this number" message. I called customer service which was not a problem to get even though I had to wait a few minutes. When I told him my problem he checked then told me that I have made excessive calls. I told him I had an unlimited plan which means the sky's the limit but he told me when I make to many calls the system suspended my service. Be careful!! H2Os unlimited service is not totally unlimited. I would not recommend H2O to anyone. Thank God for Boost and other prepaid carriers that offer truely unlimited service. For $5.00s more I should've went to Straight Talk.

calico

{ 12/07/2011 }

This company is shady & rip off!
1)they used to have international text message but then suddenly they remove it without informing the customers whilst its website still stating "unlimited text".
2)In such short times they changed their plan so fast like "unlimited data" to 3GB then in less than a week changed to 2GB. Ths company has NO consistency.
3) for $50 & $60 plan used to have $20 free international calls but now changed to $10 only.
4) NO MORE INTERNATIONAL TEXT MESSAGES, only domestic text in US! they remove this without stating it on their website!
5) It will always take very long time to get the customer service (20 - 45 mins). Most of the customer services dont know how to solve the problems.
I used H2O service for 3 months but then I had to switch to other prepaid carrier because of those reasons above.

osy

{ 12/06/2011 }

I have not seen a bad customer service as H2o.Most of them don't know what they are doing.You have to wait for 45mins or more .At times they don't have an answer for you.They change plans without notice.However the signal is good.I always have four bars.

sam

{ 12/06/2011 }

Horrible customer service
Deceptive.
Unethical.
This company is good until you face a real problem. I am a heavy texter and I had this $40 bucks talk text unlimited plan. I was paying month to month basis. Last month I decided to pay 3 months in advance. I made the biggest mistake by doing that. They blocked my text in the middle of November by saying I texted too much. i am a heavy texter but my texting pattern was same. They would not activate my texting until the end of February. I asked for advance pay that I made. According to them they won't pay me back once I paid for the service. I texted the same way before and not sure why they did this to me after paying advance in 3 months. I have been trying to talk to their customer no service for last 5 days. got disconnected 4 to 5 times. Customer service gave me 3 different dates when my texting may work but never got fixed again.

ron

{ 12/05/2011 }

HORRIBLE! I ported my number from t-mobile to H2O so I could use the iphone 4. 3 weeks in my number is cut off for "phone pumping" The rep Oscar could not tell me what I did wrong or how many minutes I used. Then he changed it to "excessive use" of talk minutes. MY number was cancelled with NO warning. I could not talk to a supervisor. I had that number for 6 years and he tells me I can't transfer the number away. I asked again how many minutes is excessive? Could not get an answer! Buyer beware. This company is SUPER shady! I am thinking of filing a class action law suit for using the word unlimited. Clearly their unlimited has limits.

Luis

{ 12/01/2011 }

I have been Using H2O with my IPhone 4 & works great, I get a average of 500/1mb speeds of data not the fastest but It will do for the price.. Ported my number from Tmobile with no problem. But Customer Service Sucks!!!!!!

hachem

{ 11/30/2011 }

this company is a complete joke and a rip off...i bought the card from best buy just to find out that it is a diffective card...the customer service is the worst i have ever encountered or i should say is none existing. i tried call for 2days after hours of waiting on phone and disconecting i reached the poor customer service to find out that this card in not working. plz save your self time and effort and go with a different company.

Ali G

{ 11/21/2011 }

So far, not good. My activation package did not arrive with any of the required numbers to activate. It took a long time to figure this out given that the online activation is obscure at best and doesn't provide any information about the various numbers they require or where to find them. I received an email informing me that activation had failed and requesting I call customer service. When I call I am compelled to go through the voice-recorded activation system all over again (no possibility to speak with customer service) only for it to fail again, and to finally be "connected to a customer service representative". However, after that all I hear is silence - no music, no voice indicating I'm on hold - and after about 15 minutes of silence I give up. This has happened many times at this point. Unlike convenitonal voice-menus, there is no way to skip to customer service; even if you repeatedly get something wrong the automated voice will just continue to prompt you to try again indefinitely. And live chat only happens to be available between 12-8 EST. I've had these cards for more than a week and still have not been able to activate them. This does not bode well for H20, and theirs is one of the worst customer services I have ever encountered.

Brian

{ 11/14/2011 }

God their customer service is a freaking joke. it's absolutely trash. The worst I've experience in the telco game... which is saying a lot.

nonetheless, the service works as advertised. Just don't mess up, or there's no going back.

michi surfer

{ 11/10/2011 }

Forget about customer service all together. Internet chat or phone. It just doesn't exist its so bad. Network is ATT so its good. Price is cgeao. That's it

Koki

{ 11/03/2011 }

I got h2o a month ago and it has been great. My phone has great service just like my husband whom is with att because he is still under contract. Wherever we go, we have the same service reception which is always 4 or 5 bars. I did all my process on h2o website and it was fast and simple. Had a little issue getting the MMS to work with my T-Mobile unlocked Blackberry curve 8900 but it is now working great.... The international calling is great my husband gets to use it to call his family for almost 2 hours. I LOVE MY BB and h2o service... ~^_^~

John Crocker

{ 11/02/2011 }

Crap.

I have been using H2O Wireless prepaid card to communicate with my daughter in Hong Kong. I live in Florida and had a spare BB. I would buy the 20 rechargeable card about every 2 months. TODA , 2 NOVEMBER 2011, H2O WIRELESS UNILATERALLY CANCELLED THE INTERNATIONAL TEXTING ON THESE CARDS WITH NO NOTIFICATION. SO I HAVE WASTED 46 DOLLARS. IF YOU USE THESE CARDS GO ELSEWHERE.