Rob

{ 01/31/2012 }

I've had H2O for about 3 months and it's great. I use it on an iPhone 4. Because they use AT&T's towers you don't need to jailbreak or unlock the iPhone, just pop in the SIM card and you're good to go. The only drawback I see here is that you're limited to 1gb of data per month. The voice quality and signal coverage is the same as AT&T. The best part is that I pay about half of what I would pay with AT&T.

cliff

{ 01/27/2012 }

Had att family plan contract with two phones.Switched to H20. They ported one of our numbers but said they couldnt port the other...ok, whatever...Waited 25 minutes for customer service. The very first time they try to cut my service or shortchange me I will not hesitate to file b.b.b complaint thanks to knowing what others have written on this site...

LEON RAWLINGS

{ 01/23/2012 }

HORRIBLE!!!! STAY AWAY!!! FROM UNLIMITED DATA TO 2GB TO 1 GB & NOW TEXT MESSAGING HAS A CAP OF 7000 PER MONTH. THIS COMPANY IS "BS"...NOT WORTH A PENNY!!!

edmundo528

{ 01/23/2012 }

Porting out fro this company was also a nightmare,, Once you start to port to the new company you would think you're do. But no. You have to call H2O andsit on huold for 45mins. Just to tell them that you would like your number released..I didn't have to call my old carrier when I ported to H2O,,,

edmundo528

{ 01/16/2012 }

The worst cell company ever.. I bought the Unlimited talk,textand web starter kit from best buy. After one month they cut my data to 2gb. And then a month after that they cut it down to 1gb of data. They charged my debit card 4 days early and told me it's a glitch..Custmer service is terrible. STAY AWAY from this company.. Try Red pocket.

nayakkk

{ 01/16/2012 }

please if you want your peace of mind please don't wast your time and business on h20 wireless as this carrier will turn off your service when you need it the most, and there is not promt customer service to attend your needs, please don't let a family member die on you because you can call 911, h20 sucks.

Suwal

{ 01/16/2012 }

H2O Sucks, One of the worst prepaid network. I don't refer to anyone. I had $ 60.00 plan with unlimited voice, data and text with $ 20.00 international calling. Now they changed to 1gb Data and $10.00 for international calling. International calls doesn't work I can't hear low quality service. About customer service worst then worst, phone waited doesn't answer, chat doesn't get in and about the emails they reply you after 4-5 days, After a long waited i got someone on phone and she said because of high volume calls we have to wait OK I understand high volume they are taking market and making more customers that doesn't mean demotion in service and lower data to 1gb and international call drop to #$ 10.00 with cheap quality calls. They have to provide same service and quality service to keep customers and getting new customers they are doing wrong and will loose a lot of customers.
One more thing I signed for auto recharge but what they do you know they charger 4 days before expiring your account and every month you loose 1 day and once they charger your international amount also finishes and you will loose what ever you have remaining balance. I'M NOT HAPPY WITH THEIR SERVICE I THINK MAY BE SAME WITH YOU SO I WANT TO LET EVERYONE WHO IS TRYING TO GET H2O LET THEM READ THIS.

Junk

{ 01/15/2012 }

It came a bit of a shock to to me get that bad of a product in developed country. prepaid service is unreliable, charging process buggy, modem software buggy, stick not compatible with mac. What is striking that they are very much into design and appearance, but behind the curtain it's junk, by any standard

wrost carrier ever seen

{ 01/12/2012 }

the website shows my brand new sim card has been used and activated by someone else? WTFFFFFFFFFFFFFFFFFFFFFFkkkkkkkkkkkkk is that? no customer service can be reach through their 1-800 numbers forever!!!
Don't Use this ripping company's service, you will be pissed off!

Annie

{ 01/08/2012 }

THE LASTEST THING WITH H20 IS THAT UR UNLIMITED $60 PLAN HAS LIMITS MY PHONE WAS TURNED OFF TWICE IN THE FIRST MONTH OF SERVICE .. I HAVE HAD THE PHONE FOR LEAST THAN 1 MONTH AND MY SERVICE TURNED OFF TWICEEEEE .. WTF ?????????
THEY SAY THEY RESERVE THE RIGHT TO CONSIDER USAGE WTFFFFFFFFFFFF >> ISNT IT UNLIMITEDDDDDDD ...??????????? WELL THEYR THE WORSE I EVER HAD !! IM SWITCHING !!

olga

{ 01/06/2012 }

the worst company ever!!!! i am on hold all the day. After 20 mins the robot automatically tells me "good bye"! representative are mean, and do not know what they are doing. It took one day for a manager to call me back.
dont go with this company!!! RUN away!!!

World o wireless

{ 01/04/2012 }

This company will soon go out of biz. I stopped selling there service at my 3 stores because of the horrendously bad customer service everybody you talk to is a complete idiot. This company has put me and my customers thew hell

Andrey

{ 01/04/2012 }

They do have cheap plans, But...also they have the worst of all bad customer services, ever. It is nonexistent, actually. Very long waits, live chat not available, bad English,... They charged my bank account and still cannot update my balance, after DAYS of calling and sending faxes. Indeed, 0-stars, that's what they are.

Ben

{ 01/03/2012 }

So bad company. Treat customers like nothing. So bad service. Cheats so much. I used Simple for 2 years and going back again. Do not spend any penny, sucks.....horrible.

Jacob

{ 12/25/2011 }

Customer service is pretty useless. However, if you call right at 9 am you will eventually get someone on the phone. They will never answer your emails. There is a delay of many hours between activation and getting use of your phone. I have the $60 plan that includeds 2 gig of data, but I think they are cheating me on this as my data always gets cut off when I have used the internet very sparingly and know I have not used up 2 Gig of data. There is no to ever check your data use, so you just have to use it blindly until it stops. Quality is good, as its using ATT lines.

Marylou

{ 12/20/2011 }

I have been trying to talk to someone for 6 days! Live chat says it's too busy, try later. I have called only to listen to music for 1/2 hour or longer on the speaker phone. If you don't have problems I guess they'd be okay. Right now I'm out money for non service and a phone I can't use.

Cathe

{ 12/12/2011 }

After one week waiting for Customer service "chat" to work, was treated like I had to be an idiot. I "fixed" my own data transfer, as they NEVER sent the info to my phone. The customer service sucks if you have a problem outside of their hours. I am currently looking for a better plan that has the 50mb data and "unlimited", HA, time. If you use your phone, this is NOT the company to go with!

wnc

{ 12/07/2011 }

H2Os Unlimited plan is not unlimited at all. I was on the phone when it went out. I thought it dropped my call but I tried calling different phones and got the same "you can not call this number" message. I called customer service which was not a problem to get even though I had to wait a few minutes. When I told him my problem he checked then told me that I have made excessive calls. I told him I had an unlimited plan which means the sky's the limit but he told me when I make to many calls the system suspended my service. Be careful!! H2Os unlimited service is not totally unlimited. I would not recommend H2O to anyone. Thank God for Boost and other prepaid carriers that offer truely unlimited service. For $5.00s more I should've went to Straight Talk.

calico

{ 12/07/2011 }

This company is shady & rip off!
1)they used to have international text message but then suddenly they remove it without informing the customers whilst its website still stating "unlimited text".
2)In such short times they changed their plan so fast like "unlimited data" to 3GB then in less than a week changed to 2GB. Ths company has NO consistency.
3) for $50 & $60 plan used to have $20 free international calls but now changed to $10 only.
4) NO MORE INTERNATIONAL TEXT MESSAGES, only domestic text in US! they remove this without stating it on their website!
5) It will always take very long time to get the customer service (20 - 45 mins). Most of the customer services dont know how to solve the problems.
I used H2O service for 3 months but then I had to switch to other prepaid carrier because of those reasons above.

osy

{ 12/06/2011 }

I have not seen a bad customer service as H2o.Most of them don't know what they are doing.You have to wait for 45mins or more .At times they don't have an answer for you.They change plans without notice.However the signal is good.I always have four bars.

sam

{ 12/06/2011 }

Horrible customer service
Deceptive.
Unethical.
This company is good until you face a real problem. I am a heavy texter and I had this $40 bucks talk text unlimited plan. I was paying month to month basis. Last month I decided to pay 3 months in advance. I made the biggest mistake by doing that. They blocked my text in the middle of November by saying I texted too much. i am a heavy texter but my texting pattern was same. They would not activate my texting until the end of February. I asked for advance pay that I made. According to them they won't pay me back once I paid for the service. I texted the same way before and not sure why they did this to me after paying advance in 3 months. I have been trying to talk to their customer no service for last 5 days. got disconnected 4 to 5 times. Customer service gave me 3 different dates when my texting may work but never got fixed again.

ron

{ 12/05/2011 }

HORRIBLE! I ported my number from t-mobile to H2O so I could use the iphone 4. 3 weeks in my number is cut off for "phone pumping" The rep Oscar could not tell me what I did wrong or how many minutes I used. Then he changed it to "excessive use" of talk minutes. MY number was cancelled with NO warning. I could not talk to a supervisor. I had that number for 6 years and he tells me I can't transfer the number away. I asked again how many minutes is excessive? Could not get an answer! Buyer beware. This company is SUPER shady! I am thinking of filing a class action law suit for using the word unlimited. Clearly their unlimited has limits.

Luis

{ 12/01/2011 }

I have been Using H2O with my IPhone 4 & works great, I get a average of 500/1mb speeds of data not the fastest but It will do for the price.. Ported my number from Tmobile with no problem. But Customer Service Sucks!!!!!!

hachem

{ 11/30/2011 }

this company is a complete joke and a rip off...i bought the card from best buy just to find out that it is a diffective card...the customer service is the worst i have ever encountered or i should say is none existing. i tried call for 2days after hours of waiting on phone and disconecting i reached the poor customer service to find out that this card in not working. plz save your self time and effort and go with a different company.

Ali G

{ 11/21/2011 }

So far, not good. My activation package did not arrive with any of the required numbers to activate. It took a long time to figure this out given that the online activation is obscure at best and doesn't provide any information about the various numbers they require or where to find them. I received an email informing me that activation had failed and requesting I call customer service. When I call I am compelled to go through the voice-recorded activation system all over again (no possibility to speak with customer service) only for it to fail again, and to finally be "connected to a customer service representative". However, after that all I hear is silence - no music, no voice indicating I'm on hold - and after about 15 minutes of silence I give up. This has happened many times at this point. Unlike convenitonal voice-menus, there is no way to skip to customer service; even if you repeatedly get something wrong the automated voice will just continue to prompt you to try again indefinitely. And live chat only happens to be available between 12-8 EST. I've had these cards for more than a week and still have not been able to activate them. This does not bode well for H20, and theirs is one of the worst customer services I have ever encountered.

Brian

{ 11/14/2011 }

God their customer service is a freaking joke. it's absolutely trash. The worst I've experience in the telco game... which is saying a lot.

nonetheless, the service works as advertised. Just don't mess up, or there's no going back.

michi surfer

{ 11/10/2011 }

Forget about customer service all together. Internet chat or phone. It just doesn't exist its so bad. Network is ATT so its good. Price is cgeao. That's it

Koki

{ 11/03/2011 }

I got h2o a month ago and it has been great. My phone has great service just like my husband whom is with att because he is still under contract. Wherever we go, we have the same service reception which is always 4 or 5 bars. I did all my process on h2o website and it was fast and simple. Had a little issue getting the MMS to work with my T-Mobile unlocked Blackberry curve 8900 but it is now working great.... The international calling is great my husband gets to use it to call his family for almost 2 hours. I LOVE MY BB and h2o service... ~^_^~

John Crocker

{ 11/02/2011 }

Crap.

I have been using H2O Wireless prepaid card to communicate with my daughter in Hong Kong. I live in Florida and had a spare BB. I would buy the 20 rechargeable card about every 2 months. TODA , 2 NOVEMBER 2011, H2O WIRELESS UNILATERALLY CANCELLED THE INTERNATIONAL TEXTING ON THESE CARDS WITH NO NOTIFICATION. SO I HAVE WASTED 46 DOLLARS. IF YOU USE THESE CARDS GO ELSEWHERE.

Raj

{ 10/31/2011 }

The call and data quality is the same as AT&T. My only gripe with H2O is their customer service. The two emails I sent were never responded to. You have to wait forever to speak with a representative. However when you finally get customer service line, they are very helpful.

ADAM H

{ 10/29/2011 }

ITS VERY BAD CARRIER
VERY BAD CUSTOMER SERVICE.
IT WILL TAKE YOU MORE THEN 35 MIN TO TALK TO REP, THEY HAVE NO SUPERVISER

Alex

{ 10/28/2011 }

The only problem this carrier has is customer care service!
Long waiting time on the phone and during live chat sessions are pissing offff!!!!!

cpip

{ 10/25/2011 }

Just switched to H2o Wireless and I don't have one single complaint. I knew what I was signing up for and was perfectly alright with it. I have a rooted HTC Inspire 4G and for the price I pay each month, I'm getting EXACTLY what I expected - more in fact. I'm located in Louisiana and had no problem with porting my number over from AT&T. Just be aware that you will need a new (never used) SIM.

I'm using the same phone I was using on AT&T for $80 a month less than I was paying AT&T (I had the $45 4gb data + tethering) and get service in all of the same locations. I tested this service for a month side-by-side with AT&T before leaving and in every place that there was AT&T service, I had H2o service.

The data speeds ARE NOT the same as AT&T's (250kb - 1mb per second has been my experience using the SpeedTest app), but I personally don't need the "fastest" network speeds. If I really needed that, I should expect to have to pay the premium price that AT&T was charging me. I have found that data can fluctuate from 4G to 3G, but I have been able to watch YouTube, and other streaming video with some buffering. Again, I don't really have a need for any "high-demand" data so this works for me. My email is pushed, Android location (Navigation app), and all other Android services are working as they did on AT&T.

As far as customer service, the same philosophy applies; I am getting COMPARABLE service at OVER HALF THE COST. If I need immediate CS I should expect to pay for it. While I already expect to wait when calling, the representatives have been helpful and responsive.

With most other prepaid carriers you have to purchase one of their phones. With H2o Wireless, you can bring any unlocked device you want. I paid for my phone and I own it; I would like to keep using it and this has got to be the best deal going.

If you're considering H2o, I suggest that you give it a try. If you have a spare phone, or if you have an unlocked GSM phone, it's worth spending an extra $60 one month and testing the service for yourself befor switching. If you need lightning fast 4G or great Customer Service I suggest staying where you are, but if you're in the market to save some money on COMPARABLE service using your own phone then I really encourage you to give this service a try.

Roland

{ 10/23/2011 }

Just don't order through their website. They ship FedEx SmartPost, and as I'm sure you've read elsewhere, SmartPost sucks - allow 2-4 weeks for delivery of anything, even if you only live a six hours drive away.

Other than that, they're an awesome service - I'd give 5 stars if they used the Postal Service or (non-SmartPost) FedEx.

Thom

{ 10/23/2011 }

I have an unlocked HTC Inspire with an H2O SIM card and so far its working beautifully on the service! HDSPA (3.5G) internet works great - so much faster (and cheaper) than when I had Sprint.

Customer service is great (though I usually do e-mail, response usually comes within an hour.) Only problem was not being able to pay my monthly charge through the website, their credit card authorization function didn't seem to be working that day, although I was able to pay through their automated phone system with no problem.

Antranik

{ 10/21/2011 }

DO NOT get this service it sucks so bad save your money and try another service like Simple Mobile.

With H20 service which is AT&T prepaid you get ultra slow internet speed i mean you barley get Pandora working and when you somebody my iphone says calling and if your lucky the calls go thru and same using Blackberry 8310 both Att phone.

At this point i rather use Sprint which is better.

If you want a good service get Simple Mobile they use T-Mobile towers better service for $40

Bill Z

{ 10/16/2011 }

Absolutely horrible customer service. Long hold times, hang-ups, disconnects and bad information were only trumped by the poorly trained staff that rarely had enought information to complete the conversion of my iPhone G3s. It was frustrtating and infuriating. T-Mobile will negotiate down to $55 per month with 1000 talk unlim text, images and 250 megs internet and VERY good customer service. Its how you want to spend your time I guess.

JT

{ 10/05/2011 }

I purchased a sim card for H2o and using an Samsung Eternity. It works great I always have at least 4 bars of signal. If you have an Att phone or if a family member did an upgrade use thier phone its worth it best part its not refurb mine is a brand new one only couple months old. Service is great for unlimited talk and text, Thanks H2O you guys rock.

George

{ 09/26/2011 }

Worst worst the worst mobile network ive ever used!!! i wouldn't recommend that to enyone even my worst enemies :)) no costumer service! international calling sucks big time!

noname

{ 09/16/2011 }

boooo...

Fine writing: You're still paying even though the call just ring and doesn't get thru.

This is the worst plan I ever had.. chuck it to the garbage

Marcus

{ 09/06/2011 }

They have a total lack of customer service. My iphone won't get cellular data or picture messaging. If you call no one answers if you send an email you get an automated response. Just not worth the hassle, I am switching to another carrier when my month is up. I wouldn't recommend this service to anyone. In fact if you are considering H2o wireless you should look elsewhere.

God's Girl!

{ 08/01/2011 }

I would not recommend this carrier to anyone. When trying to contact their customer service agents, you are left on hold for a very long time. I was put on hold so long that I eventually hung up. Also, my child was getting tweets on her phone from complete strangers and she didn't even have the plan that included internet access. When our month is up, we will never use this carrier again.

Brad

{ 07/27/2011 }

H2O is confusing, expensive and deceptive. Customer service is unhelpful...avoid this company, and Best Buy should be ashamed of associating with H2O.

Suave

{ 06/10/2011 }

I had T-mobile, I lost almost 100$ from my account because of expiration of minutes (I missed one day to refill). I promise myself never pay them any cent and switched to H2O similar service. No problems with coverage in CT,NY,MA with them. Texts are little bit cheaper than T-mobile and 10$ refills are for 3 months. ($3.33/M!!). I use this phone as a second emergency service (no calls about nothing :) - so its very cheep $40/year. Works on any unlocked sim phone.
Marvelous for economical people!

Lisa

{ 04/08/2011 }

I have had this service for years and saved a lot of money, since it only charges for the minutes you use. They charge me $20 once every 3 months and roll over the unused minutes (unbelievable.) Yes, I only use the phone for calls and text, but when I got this service, that was really all cell phones did. I also got a decent phone through them (Nokia), although it was not the latest model at the time. Now the industry has gone to the next level and I will have to reconsider just how much I want to spend to get up to date. Hmmm

Martin

{ 04/03/2011 }

Jumped off a plane from Europe, picked up the H2O starter kit from Best Buy, activated it online, received confirmation mail in five minutes, line was activated 10 minutes later. Popped the SIM into an old unlocked iPhone 3G and I was up and running with $5 of free credit and no problems. Delighted except for the fact the online Top Up only allows for a USA credit card address so I have to buy top up cards from the 7-Eleven

James

{ 03/31/2011 }

Got Rid of My Rip Off Sprint Account last month for the prepaid H2O. I couldn't be happier! Just need to figure out how to set up Voice mail.

RonB

{ 03/15/2011 }

I purchased a h20 chip, I was happy with the intro free time, but without sending or receiving a call my minutes continue to go down. It make me not wanting to purchase any minutes. I have tried to contact them via (Customer Service on two occasions with on respond) I would not suggest this service to anyone.

kenosha

{ 03/06/2011 }

This service sucks!!!! Got my phone home looked under the battery and and found out its a refurbished phone! The screen only comes on sometimes. I purchased the 49.99 card and I can't connect to facebook...had probs. with picture messages and after calling customer service 4 times and being on hold for almost an hour they finally fixed it....I have had so many probs. since I purchased this phone 3 days ago!

Ron

{ 02/28/2011 }

The phone I bought has a refurb tag under the battery, and half the buttons didnt work.