Jon

{ 02/03/2012 }

I'd give it a negative star if I could. Bought of their cheapo phones a year and half ago to have as an extra in case I needed it for my kids. Need it now, so I go online to activate it. Tells me I need a pin, but if I don't have one I can buy one online. Click the link and it takes me right back to asking me for a pin. What a horrible website, and stupid service. I have to actually physically go to a store a buy a card to punch in the stupid pin number instead of being able to just activate it online and buy some minutes like my other prepaid phone from straighttalk. Their minutes are more expensive than everyone else too....I'd choose someone else but in my area they are the only ones that offer a little 300 minute 30 day plan.

Clarence Cage

{ 02/03/2012 }

NET 10 is a great phone company

heather

{ 02/02/2012 }

I Have had Verizon for 6 years and while they used to be a great phone company they are no longer just that and greedy as well now..so i have had net10 now for over a year and no problems with them as for costumer service have had problems with most of the phone company's i have ever been with they all are really guilty of that

annoyed

{ 02/02/2012 }

I read some of the reviews and they all say a bad some say a good thing but more bad things about it but the truth is that there is no other company that gives you a ten cents a minute without any daily or monthly fee or contract and yes they already added the monthly plans no contract but the customer service is very poor but the best way to deal with it is online chat available and what do you expect from a prepaid company with the cheapest minute to minute prepaid service state of the art customer service I don't think so.

Jessica

{ 02/01/2012 }

I have been a NET10 customer for years and have never had a problem until today. Today the phone I had been using for about 2 years died. I was so happy with NET10 that I stopped on my way home from work and bought another NET10 phone. Since my old phone will not turn on the website told me I had to call the number to switch my number and airtime. At this moment I have been on hold for 2 hours and 3 minutes. At this point I am just curious how long they will leave me on hold. I am about to go soak in the bath with the speaker phone on and find out. Tomorrow I am going shopping for a new phone, from a different provider.

Stephanie Logan

{ 01/31/2012 }

I would NEVER again get a phone through Net 10. I have the unlimited talk, text and web for $50/month. My problem with Net 10 is that upon activating my phone, they asked for my home ZIP code. I work in a different town from my home so hence, a different zip code. When you leave your home zip code, you are considered roaming. While you are roaming, you cannot listen to voice mails, send or receive multimedia texts or access your web browser. I never leave the coverage area but because I leave my home ZIP code, I am roaming. I would understand if they used area code but they don't. I vowed that I would make sure that noone got blindsided like I did, hence the review.

marg

{ 01/31/2012 }

net ten phones use a call center in Columbia and are impossible to add minutes if you try. I have spent 3 hours on the phone trying to reactivate my net ten phone. I give up!

DP

{ 01/31/2012 }

Price is good and I love not being stuck in a 2 year contract, however, Net10 has horrible customer service! No matter what I do to make sure they have my credit card payment for my prepaid unlimited calls, even calling them 2 days before the end of the month to double check, they still deactivate my phone EVERY MONTH and I end up having to call them to get it activated again. This is the most disorganized customer service and support of any cell phone company out there! What makes it worse is half the time you can't understand them because they DON'T speak CLEAR ENGLISH! Bring the USA support to the USA, please!

Philip

{ 01/31/2012 }

I am one of the lucky people who have no problem with my Net10 phone and network.The only problem is that sometime my friends send SMS and i don't get it at all. Another thing is that when I try to subscribe to some sites they do not recognize my phone number as a real number and keep asking for a real one.

sonja

{ 01/30/2012 }

I have had my net10 phone for a year have had no problems with net10 what so ever.. so i was real surprised reading some of these reviews.. its worked out awesome for me.. much better then t mobile contract i used to have..I have been happy with it

Mill

{ 01/29/2012 }

I purchased a new net10 phone and wanted to transfer the mins from old phone to new one,, The ATT India Indian.. Deativated my old phone then told me OH we have to send you a new sim card now YOU can't use your old hone or the new one until these bastards send me a new SIMS card.. Garbage COMPANY...

Sherry

{ 01/28/2012 }

This too is a zero- I still had minutes, still had about a week of service, suddenly the phone showed Unregistered SIM- when you called my number, someone else had it!!! It was number was reassigned!!!! Customer sevice could not help, they said it was a "system error". Its TERRIBLE!! They could not get my service back up with my same number. Now I'm waiting for a new SIM card. Another thing- customer service kept transferring me to other reps, Nobody was able to help.

Larry Y.

{ 01/28/2012 }

I have the Samsung piece of junk... Someone has cloned my phone. I get time deducted almost nightly for calls I don't make to a numbe I've never called... it isn't much, perhaps a half a minute a night, but no refunds or any way yo stop it... so I am letting all time run out this month and that is the end. I got the phone because I didn't have a home number, but I do now... so goodbye Net 10 or actually more like Nut 0...

A

{ 01/27/2012 }

I have had my Net10 phone for a year. When I first bought the phone it wouldn't allow me to call my dentist but other than that it was fine. Then a week later it wouldn't let me surf the internet but then that corrected itself a week later. After that the phone which is a LG900 worked fine. It is a cheap phone but it had coverage where most of my friends phones did not so I couldn't complain. Hence why I decided I would stay with them after my cat knocked my phone into some water. I had not had to use the customer service until that moment. What a nightmare. First of all the rep barely could speak English. She didn't listen to anything I was saying because my assumption is she couldn't understand me. I was on the phone with her for over an hour and half while her catch phrase was I place you on hold 3 minutes while I ask my supervisor. Finally they realized they needed to send me a new sim card. So in conclusion phone is cheap don't depend on it for business but for personal is fine. Coverage is the plus on this company. The customer service is the worse. It is frustrating and aggravating and in the end it doesn't help.

Carrie Lauer

{ 01/27/2012 }

They gave me a new phone number when I moved to a different state, only to find out that some of my friends caller ID is coming up with someone elses name. I have been dealing with their horrible customer service, also do not understand the reps for over a week, calling them over 8 times talking with a different reps, telling me something different every time I talk to a different rep. I have talked to 8 different reps, emailed 4 times and they still don't have a answer to my problem. They have no knowledge of what they are doing. I still do not have my phone fixed. I have requested to talk to a manager I can understand and I get only get cust reps telling me they are a manager with no results on how to fix my phone. They have said my friends phone need to talk to their carriers, I have been told it would take 3 weeks for other carriers to fix the problem, I have had reps tell me to shut my phone and turn it on, take out sim card and battery while the phone is on and all kinds of things that do not fix the problem. Someone else had my number and NET 10 didn't remove that name and now I am stuck with a name that shows up on my friends caller ID and it is not my name. I have 8 names, 4 different phones numbers to call NET 10 and NO ONE CAN FIX MY PROBLEM. PLEASE DO RUN THE OTHER WAY OR YOU WILL HAVE GREAT STRESS IN YOUR LIFE THAT IS NOT NECESSARY.

Allan

{ 01/26/2012 }

Never would I recommend Net10 to anybody who thinks of buying one. I spent more time with the customer service to keep my phone running and they were not able to fix the problem. The 300 minutes airtime that I uploaded to the phone just went to waste and they won't even refund me for it. Please spare yourself with the aggravations I went through. I bought another cellphone from MetroPCS and it works. Goodbye Net10.

Joshua

{ 01/25/2012 }

I have had the same net10 phone for years. Used to be able to get service all over the state of Wisconsin. Now I can't even get service outside of my county!!!! Seriously. I called the customer support center, and they gave me the usual bs response, "your too far away from a tower." My dad has net10 too 1 hour away and gets great service but I cannot. I guess you can only get service within the zip code you live in. DO NOT BUY THIS PHONE!!!

net00

{ 01/24/2012 }

phone service is ok, customer service is legendary BAD. as long as you won't need customer service (even for simple tasks) the rates and coverage are ok.

Bob

{ 01/21/2012 }

The worst costumer service they charge your air time to talk to them when you call or they call you. I give them minus 10 stars rating. They are Crooks! They are hard to understand because you are talking to someone in the Philippines. If you buy a phone card and there are not 12 numbers readable they won't replace it. I know this for a fact because it happened to me. emails are returned by an unmanned site and it takes up to 48 hours for a response and they won't help you anyway so to avoid aggravation I recommend not using net10. They stole $25.00 from me by not activating my air time card.

john

{ 01/18/2012 }

i have had net 10 for about a year now, cheap price with some hassles. It works pretty well in phoenix, but sometimes you get echo and have to hang up to get a better connection. i used to do unlimeted for $50, but the internet is really slow on the phone so had it installed in my house. i went to the 750minute/month for $25. worked perfect for me then they told me i had to sign up for auto-refill as cards would not be available in store. so i signed up, but cards can still be bought at stores 3 months later. once i ran out early, but the auto-refill wont charge and refill until the 30 days is over i guess. i had to drive and get a card at store. why was i forced to sign into auto refill, now i wan't to remove my CC info on their site, but it wont let me. i'll stick with them for now.

Eric

{ 01/17/2012 }

As everyone else has said....0 stars. As I type this I've been on hold for about 45 min. I bought an android net 10 phone through wal-mart.com. It worked great until it was time to refill the minutes. I uploaded the card and a few minutes later it had no service due to the fact that it was put on the phone and then "magically" disappeared. I called net 10's joke of a customer service number for days on end. Same problem. Finally I just asked for a refund. After going through 6 different people, one guy tells me they can refund it even though I bought it through Wal-mart. So he give me a return address and I spend another $15 dollars along with the 119 I spent on the phone and the 50 dollar service card that never worked. Well now they have called back and said my claim was declined!!!! They haven't sent my phone back or my receipts or my service card. I've already filed a complaint with the Better Business Bureau. But "customer service" treats you like YOU'RE the crook trying to "get over" on them. It's extremely frustrating. I think they've put my number on a DO NOT ANSWER list. I will never use their service again. And I honestly, at this point, don't care about a refund. I already know I'm not going to get it. I would really like my phone back, so I can at least have the pleasure of smashing it with a hammer. Please don't use net 10. I would rather peel the skin off my face and shove it in salt than deal with these people again. But I guess I'll remain vigilant. Whenever you see a net 10 sign... turn....AND RUN AWAY!!!! FAR AWAY!

Melissa

{ 01/17/2012 }

Net 10 sucks. You're better off paying more money for a better quality service.

John

{ 01/17/2012 }

Absolute joke..everything you do a warning screen about minutes pop up. Send a text..get the screen..receive a text..get the screen. Go online..warning. The internet is so slow..you will not go on again anyway. Serious..agree with other reviewers. look around..there are great pre-paid providers. Net10 is by far one of the worst.

t grph

{ 01/17/2012 }

service sucks 5 days with customers service and phone is still not working. you get transfered until you hang up

Phillip

{ 01/15/2012 }

GArbage phone, Non existant customer service and mysteriously seems to deactivate phones that have rolled over airtime on them and than you lose them on their mistaken reactivation. Crooks would be too kind of a word for them.

liz

{ 01/15/2012 }

worst prepaid plan ever. I can never get a good line, and I get dropped in the middle of a conversation. I live in LA so you would think you would get good reception. I would never recommend this company,

E

{ 01/14/2012 }

Once again Net10 stole minutes from me. In the past, I either had lost my phone or broke it and I could not prove exactly how many minutes I had. I have been with this company for a couple of years and I lost or broke phones and when reactivating my new phones, I always felt they shorten me 100 or 200 minutes, the last time probable around 400. But not this time, this time I was ready. My phone was flashing 663.75 minutes remaining. My phone had quit working but still showed the minutes. So I got me a new phone and just before I called I received an email indicating my 200 Easy Minutes were added to my account. After calling they walked me through the set up and acknowledge I had 200 Easy Minutes added. He told me it could take a couple of minutes to a couple of days for the phone to activate, which I knew it will take only couple of minutes, as I said, I have done this before. After a couple of minutes my phone activates with 200 minutes. Bastards! They are doing it again. I called back and behold, I get the same rep. I explain him the problem and he tells me he needs to call another section to verify my total minutes. I also heard that before. He comes back after a couple of minutes saying that he was told I had 539 minutes plus the 200 Easy Minutes. I asked for a supervisor and after 30 minutes waiting he could not find any supervisors. I stopped my easy minutes and my wife and kids too. When we run out of minutes, I will switch to Metro PCS family plan 4 phones unlimited calling, texting and web for $100 a month. I will tell my story to the Better Business Bureau and any website such as this one. I will spread the word and you must do the same. This is war and I it has just began

Guest

{ 01/14/2012 }

Where is the NO STARS - Prior to this past week I would have recommended Net10 to anyone. I've had it a couple of years. No problems. My flip phone flipped so I went purchase another phone. After several hours of several different people I finally got my minutes and # switched over to the new phone - just to find out that the phone didn't work. Called tech support who told me that the phone had a sim card in it and that won't work in my area - I had purchased it in my area. Got on with 2 other representatives who kept trying and they never could get it to work. I had another older phone that my husband had purchased some time ago and tried to get everything switched over. After being on the phone over an hour yesterday with this one rep who just kept repeating codes for me to put in and it just never would work, I just had enough! I've switched to a dif co. I will never have anything to do with these people. Some of the reps can speak good English, not many, and don't treat you like an idiot but everyone was hard to understand - it sounded like they were talking with paper in their mouth. After this experience it was worth it to me to lose over 1400 minutes just to get away from this company.

Pat

{ 01/13/2012 }

Have phone over 1 year...no problems. Called Customer Service today....BIG PROBLEM!! Just wanted to change credit card info...can't do online...worst agent ever...incompetent, nasty, and spoke like he had a mouth full of lunch. After 1/2 hour on phone, finally accomplished this small task.,,Corporate Net 10 needs to listen to it's customers and do something about it's Customer Service. People will only tolerate this bad Customer Service so long.

Sandra Sutherland

{ 01/13/2012 }

I got my Net10 LG 900 as a birthday gift in September 2011 and I have no complaints with the phone or the customer service. I purchase the minute cards that have Rollover minutes and service days and so far, I have service days until 6/13/2013. I like the idea that I could transfer my old cell number to my Net10 and anytime I've had a technical issue, it was resolved PDQ. I've always gotten a representative that spoke very good English and I never presented them with a problem that they were unable to handle. The customer service reps were always courteous and knowledgeable. I like my phone so much that I'm getting my granddaughter one for her birthday. I like al the features on the phone and the style itself. I had been buying the 30 day minute plans until one of their reps recommended the Rollover plans (which I never noticed they had) and I like the idea that I can add minutes directly from my phone. So, I must be a rare case, but yes, I am very satisfied with the phone, the service, and all the Net10 representatives,

Craig

{ 01/11/2012 }

I purchased a phone and 750 minutes with Net10 a month ago. The caller ID from my phone says I'm Susan Maines..Well, I'm not her! My friends and business associates sometimes don’t answer my call because they don’t know who she is either. I have talked with 4 people allegedly with customer service, countless emails, I even posted it on their Facebook page and nothing happens. Net10 could save themselves money by just admitting you buy at your own risk and the IS NO CUSTOMER SERVICE because in essence, that is the truth. Save yourself the frustration and cost. Just don’t buy Net10

nomore

{ 01/10/2012 }

The customer service is horrible. It is in Outer Zimbobway and people do not speak clear english. They will argue with you till you turn blue - they do not care about the customer just getting their money. Sorry - but this is the truth.

sgt.allen

{ 01/09/2012 }

net 10 customer service is horrible.These ppl cannot speak in a manner consistent with being a phone support in america.Service is horrible

Mike

{ 01/07/2012 }

Net10 has too many customer service issues. Its a great plan if you want no data. The Sprint Android phones are useless. I switched to PagePlus, night and day. Much better plans..you dont loose minutes every time you touch the phone. Compare the $25 net10 to the $29 PagePlus..its not even close. Phones suck too..very restricted. PagePlus, bring any phone you want.
Think twice before getting Net10, they need alot of work.

ken

{ 01/06/2012 }

THE'RE THE WORST.peroid Switched to net10 in nov. phone broke day 31 so best buy wouldn't take bake. Took 13 days to get new piece of junk phone. It broke 5 days later took 4 days to get another piece of junk. Not an upgraded phone like I was promised. Then after a hour and a half and feeling like i've been called a liar a half a dozen times the cs rep gave me 3 service days for my inconvience. Anyone want to buy a new samsung slider phone. I don't need it I'm going with a reputable company.

jonny

{ 01/04/2012 }

I have had Net10 cell phone for 5yrs for me it been a great phone on problem I have had is their phones I started with a nokia was a great phone but after 3yrs it had to be replaced worn out I bought a newer phone at the time it was a lg model what a piece of JUNK after 5 mnths of the b/s I bought a fliptop model samsung and have had no problems at all yes their cust sucks but for the money net10 has served me well

cha

{ 01/04/2012 }

useless do not buy this phone , it looks ok with plan but when its come service they are horrible , every month some problem happen and customer service is useless , just transferring call to someone and eats time.

Johnny O

{ 01/04/2012 }

Let me start by saying NET-10 SUCKS! The editors rating above is WRONG! He has obviously never used Net-10. The porting and activation to my net-10 LG 900 was a fiasco. As you read other posts you will see my experience is not isolated, IT IS COMMON! It still doesn't work as I write this. Everything that could go wrong did. I am now strongly considering going back to my old prepaid. I do not recommend Net-10 from my experience!

Guest

{ 01/03/2012 }

I have barely had my Net10 phone for a month. The service is great, and a lot of the people that say it sucks have almost the exact same phone, LG900. My phone is similar to their phones, but it was 20.00. i got it half off. The only thing i hate is that it really eats up your minutes when you go to your browser

Guest

{ 01/03/2012 }

Thinking of buying an Android for use on Net 10? Don't do it. Besides the customer service nightmare, and the phone only partially working for 8 hours at a time due to customer service issue, the stupid phone sent an email to the wrong person on my contact list. Shows it went to one person, but the text actually was received by my dad. Not a typo. Worst phone service i have ever encountered

Macrina

{ 01/02/2012 }

The worst customer service ever! I have had my phone for under 3 months and have had 2 different phone numbers! I pay my phone before the minutes are up and still the phone deactivates on the first of the month. I never get an answer from the reps (and I can't tell you how much time I have wasted calling Customer Service). I requested my money back on my card and was told that they do not do refunds...I told them that I was going to blast them with negative reviews. I am going to eat this month, but if I can get one person from making the same mistake that I made when I purchased Net10, then I will be satisifed. So my advice: RUN....do not use NET10, I am running back to a legit service.

Mark Baer

{ 01/02/2012 }

I purchased / activated a Ne10 phone in April 2011 and could not get voicemail working even with numerous tech support calls. I attempted to get this setup again in December 2011 and was blown off. I was given a ticket number that cannot be tracked on there website. I emailed customer service and never even got a response back. If I were you I'd go with another carrier.

Gordo

{ 01/02/2012 }

Mr. "Better than AT&T or T-mobile" is okay until he tries to change something. I had the same issue with ever-accumulating minutes and made it up to about 13k. When I tried to transfer those along with my existing NET10 number to a new phone, the service rep told me I could only transfer half that amount. His explanation was muddled, including something about "expired old phone card minutes". Unless NET10 changed their business model, this guy was clueless (note: don't waste your time on service rep learning curves). His supervisor gave me all my minutes and deactivated the old phone. I was given a 72 hour wait for service to start on my new phone. That was three (3) 72-hour promises ago. Only after my four phone call did somebody actually write up a service ticket - which reset my misery clock back to zero since only a ticket number actually counts as a 'problem' at NET10. Today I found out that the problem is all about keeping my old phone number. For some reason this caused all my 'service unavailable' problems. I was given 2 choices - take a new number and wait a week for a new SIM card, or wait another 24 hours for T-Mobile to activate my old number. The second 24 hour wait was a waste, you see, because yesterday was the New Year's holiday (service rep's explanation, not mine). I opted for another 24 hour wait, but I expect that nothing short of a new phone number and SIM card will actually restore my NET10 service. If even that doesn't work (and I'm prepared for just that eventuality), then I'll break down and go for a contract carrier. Because it's not the technology, it's the people - wherever they are.

Better than AT&T or T-mobile

{ 01/01/2012 }

I'm not a big cell-phone user: emergencies and changes in plans only. For me (I hate texting!) this phone service has been really good for 4 yrs. The coverage area is excellent and I LOVE not being tied to a plan! My only complaint is that I rarely use up the mins. and have to keep getting 1-month cards to keep it going-I have about 800 mins. now!
I do agree w/those who say the customer service is bad, usually. As for the ones who, after activating the phone, waste minutes calling net10 on their cells...USE A LAND LINE! If you don't have one, go to grandma's house. Cripes.

Also, you can opt out of those annoying "reminder" texts. They don't subtract minutes, so just call Net10 or go online and opt out. There's even a feature for that on their recorded answer.

John

{ 12/31/2011 }

Do not touch it. I tried to use its international call. It eats minutes without any response. It sometimes can connected a phone call but I can only hear not to be heard. I tried Gtalk or skype to the same phone( need pay money), they work well.
Do not waste your money on Net10.

lrusch2

{ 12/30/2011 }

I have had a cheap no frills Net10 samsung phone for almost 2 yrs. It is the cheapest one they sell. I have to say that I have had regular cell plans from ATT, TMobile, Boost Mobile, and Sprint and Net10 has the best coverage for calls. I can tell you so far there are only 3 regular areas I have travelled where I get a dead zone. I think they must run off the Verizon network because that is the only other cell phone carrier who has this kind of coverage. Now the bad.....customer service stinks. I called with a problem and the lady on the phone was an idiot. Was not helpful at all and acted like she could care less. But for the best deal price-wise, you get the most for your money especially if you use the monthly plans rather than the minutes cards with rollover service days. You'll never use the service days - just get the 750 min for 25 bucks or unlimited.

Shana

{ 12/29/2011 }

Dumped them after two months of service with a android phone. The service was fine when we went to pay the bill, successfully adding minutes only to have the phone disconnected that night. After waiting on hold for 30 minutes, being transferred to 8 different people, they say the phone was active. It was not. Then they discover that a computer glitch changed the phone number, (that i've had for 8 years) and gave me a new number with no explanation. 48 hours later, I got my old number back but had no service for 3 days. Then I assumed all would be okay until the next bill, and the same thing happened again! They gave away my phone number, and I switched carriers and they cannot retrieve my number. I got a refund for airtime I could not use after 300 minutes of being on the phone with them. Net10 SUCKS! Never use them if you love yourself.

Ethel

{ 12/29/2011 }

I have had my Net 10 phone for 6 months. I have no complaints with the service. Prior to this I had AT&T for the past 17 years. The service where I live was terrible with AT&T but really much better with my 15 dollar Net 10 Phone. Customer service is not always easy to reach but otherwise no complaints and a big savings on the pocketbook.

justpeachy

{ 12/28/2011 }

Unfortunately, I have to join the ranks of those with a bad Net10 experience. From Day 1, my caller ID was registered to someone else and after a week, they could not get the issue resolved. Day 11, the phone just stopped working and said "Emergency Calls Only" and after spending 30 minutes with customer svc reprogramming the phone, it went back to not working in a matter of minutes. I am done with Net 10~ cutting my losses and going back to my old provider. I am out the remainder of my prepaid minutes, but I am returning the phone to at leas minimize my loss. I do not recommend this service as I did everything "right" and still had to deal with cust svc and couldn't get any issues solved. Seems like disaster waiting to happen, so I am leaving Net10.

APH

{ 12/28/2011 }

No Customer Service at all; would be better than Net10's Customer Service. I lost over 100 minutes trying to inform Net10 that apparently they assigned me a telephone # that was already taken. I continued to receive calls from people asking for "Lisa." I am NOT Lisa! I was transferred several times and finally told to turn my phone off, then on, and it would be resolved in 24 hours. Twenty-five day later and the issue has not been resolved. I continue to get calls for this "Lisa." I have yet to be able to access the web on this phone. It "eats" my minutes only to tell me to "try back later!" Net10 customer service is your worst NIGHTMARE! After reading all of the above reviews . . . you still decide to get a Net10 and service - YOU ONLY HAVE YOURSELVES TO BLAME! BE FOREWARNED!!!!!!