I owned 3 of these. 2 of them were for 2 teens. On a Tuesday evening my daughters phone had a problem and lost 300 minutes and her service date. I phoned the company and they restored the service date but refused to reimburse us for the minutes. I am currently looking at new phone plans for prepay. I will never use them again.

customer service sucks, spend 2 hours talking , because i could not understand them, they had no idea about the military exclusive offers. they told me that my other phone was out of time, even in the screan it tell me i have 200 monutes and 213 days of service. NET 10 REALLY SUCKS, U SHOULD HIRE ENGLISH SPEAKING PEOPLE THAT WE COULD UNDERSTAND.

Seems I see more one star ratings then anything else. Ditto to the get some customer service reps that speak fluent English thing! That's OK, though. Even the ones I can understand can't help me. The manager even got on the phone and said he had no clue how to fix my problems.

DON'T WASTE YOUR MONEY!! I've called and asked questions that they have no clue how to answer. Sometimes internet doesn't work. Sometimes I call and a recording says they're busy--call back later. Don't bother with Net 10.

I would give them zero stars if possible, they double issued my phone number and still allowed me to pay for the minutes. Then my phone never worked, found out by dialing the number from a land line that some other person has the same number! When I called to get a refund from Net10, they said that they do not issue refunds for minutes. I spent over an hour on the phone with them and their supervisors!!

I have used tracfone for 2 years and then switched to Net10 with no problem and my phone has great signals for where I live.and when I need to call for help I always get the answer no matter what it is from transfering minutes to another phone or Just asking questions. I Just wish they had more selections of phones

net 10 has terrible customer service.The reps employed cannot speak fluent english,The first problem.My wife and daughter both had net 10 phones and when their service days expired a new sim for each phone had to be sent.My daughter's was recieved but did not work,net 10 was contacted and we were advised a new one would be sent within five to seven days.After 3 calls and 3 weeks later no sim card for my daughter;s phone was ever recieved.I had a similar experience with my wife;s phone ,in addition, when she purchased a new air time card The phone said the air time card number was invalid.After she had been on the phone with cs for almost one hour she finally gave up and told them what she thought of their service. The experience with my phone was just today.This morning I could not acces my voicemail,when I called cs and asked why the service administrator is AT&T when it has always been verizon the rep responded to my question with a question,Thus avoiding to answer my question.I could not understand the instructions he was asking me to follow because I could not understand him.The problem was corrected but how inconvienient.I cringe when I call cs and now will move on to another cell phone service.Me and my whole family and all my friends ,business associates and aquaintences.

WHAT A RIP-OFF...GOOD LUCK WITH TROUBLESHOOTING CUSTOMER SERVICE..ANY PROBLEMS THEY TELL YOU TO PUNCH IN A BUNCH OF CODES AND WAIT FOR 48 HOURS. AVERAGE PHONE CALL OVER 1 HOUR...AND WHEN IT CAME TO REPLACING PHONE THEY SUDDENLY HAVE "TECHNICAL DIFFICULTIES" AND AFTER AN HOUR AND A HALF ON THE PHONE THEY SAID I WILL HAVE TO CALL BACK ANOTHER TIME. SO I ASKED TO BE TRANSFERRED TO CANCEL MY SERVICE AND THEY SAID THAT DEPT. IS HAVING PROBLEMS ALSO. THERE ARE WAY BETTER PREPAID UNLIMITED SERVICES OUT THERE. GOOD LUCK

I like Net10 b/c the plan is easy to understand, it's reasonably priced and I only pay for what I use. It's also very convenient that I can buy airtime on my phone. So far, it's been working out great!

I have only had good experiences with NET10. I hardly ever have dropped calls and that is saying a lot because I live in one of those areas where most carriers seem to get complaints about signal. Their rates are reasonable and even though its been a while since I had to call CS it wasn't any worse than any other company I've dealt with recently. Sure beats the alternative - bills & contracts.

i this phone company I have not had an issue with them yet, sometimes people want more than they pay for, just get a credit card and get att&t or verision wireless, if u want all the bells and whistles of a cell phone.

It may be cheaper to hire non english speaking people, but I think it creates more problems than it is worth. What ever happened to buy American, be a proud American? People are going to start to realize this soon and then where will your bottom line be?

I started using Tracfone in 2003 (could have been 2002, I simply don't remember) and have never had a problem with them. I switched over to a Net10 Nokia phone in 2007, and again I've never had a problem with them (no camera, no web service - it's just a phone which I use infrequently but reception also is good on the small Nokia).

My coverage has always been good, and in all the time I've used both Tracfone and Net 10 I think I've had maybe one or two calls "drop" on me. Pretty good record. I have used Tracfone in Florida and then out west for four years, and then back to Florida where I switched to Net10. Coverage has simply been great.

Coming to this site I am a little disturbed to see all the complaints, especially about customer service. They used to use Miamians - now they've gone to the Philippines or India? This is NOT good news! I'm so sorry to hear that. They need to get it back to Florida.

I'm also sorry to hear that some people have trouble loading minutes. I wonder if it has to do with poorly made phones they offer now? I've not had a problem - crossing fingers here - with loading minutes whether online or via a card from Walmart.

The only issue I've had at all with my Nokia Net 10 is the fact that they seem to still be ripping us off a bit with how they calibrate a "minute." They got sued, I believe, for calibrating a minute (and thus deducting it from your accrued minutes) at the very start of a conversation. I was looking at my minute deduction yesterday and this seems to be happening again. In other words, in calls less than a minute, it seems to be sucking out a minute no matter what your accrued minutes load total is.

I don't use my Nokia every day, but all in all I have been very happy w/both Tracfone and Net 10. I was considering upgrading to a better phone, but with all these complaints I'll just stick with what I have, and keep a close watch on any issues that may come up.

There's a lot of competition out there now for pay as you go phones. You would think Net 10 would be paying attention to complaints. Because with pay as you go, once you lose a customer, I seriously doubt they will ever try the company again. They need to be reading this board.

This is the most disgusting company I have ever worked with. I had a phone with them for about 2 years. It's a problem all the time they just wait to find a way to take your minutes you already paid for. BIG RIP OFF The other day when I bought more minutes I lost the 909 that I had. Can't get them back this no english speaking girl says. Sorry Shawon she says I can't help you. I argueed with her for a while and she put me on hold for me to talk with someone else. I'm on hold for 45 minutes and finally another non-english speaking boy says the same thing that she says. They have this printed out for them and they continously read it over and over to you with no customer assistance at all. Now I have 200 minutes and I lost the 909 I had. I am done with this foolishness and I plan to tell everyone I know and then some that they are awfull. I hope to see them go out of business soon. Get some english speaking people to assist and get a customer service "take care of your customers" that keeps you in business. I'm outta here.

I have terrible coverage with net10.When I turn the phone on 4bars then I dial the number then no bars. called to complain with no satisfaction.If they don't have good coverage in my zip code Don't offer the service the coverage sucks!!! I have a Tracfone that I use at the same address and it works great. I am dumping net10

as little as i use a phone this much
better than paying $65/mo. Good job

I have had Net10 for about a year now. I've been through 3 phones. The first one was an LG400 and I ended up accidentally throwing it in the washer. It still worked after drying out for a day after being in the soak cycle for 5 minutes. Unfortunately, I had by that time already bought a new phone. A Samsung T201. Again, I ended up breaking the phone because of my own stupidity. It had nothing to do with Net 10 or the manufacturer of the phone. I ended up upgrading to the much nicer Samsung T401. I was also able to transfer any minutes I had left on my old Samsung, plus the 300 free minutes that came with the new one and that was taken care of with a 6 minute call to Net 10 customer service. They also transferred my number so I wouldn't have to get a new one. Anyway, on to this phone. The camera on this phone is decent, not great. I've gotten some pretty good pictures with it. The video camera comes out pretty pixelated, so it's not of much use to me. I haven't used or tried the music player. The only other features I really use is the picture messaging and the alarm. Never had a problem with either. The Qwerty keyboard sure is nice! On my other phones I had to sit there for several minutes pressing "4433555555666" just to type "hello"! Now with the keyboard, texting is so much faster and easier. Only thing is, if you have large hands/fingers, this may affect you as the keys are quite small. Suits me just fine, I have small hands. The other thing with this phone (Samsung T401) is that you have to call (as one other reviewer pointed out & thanks!) the support center in FL and they give you about 5 codes to type in so that it gets your text messaging down to 3 cents instead of 5. I *just* called them and they had that problem fixed in about 5 minutes. Make sure you call from a landline or another persons cell. Also, I bought my newer Samsung for about $86 (including tax), but you can find them online for about 20 less than that, which in my opinion, is quite a steal.

Just want to say thanks to timdennis for providing the phone number for the Florida office. I was being overcharged for texts on my new Samsung T401G and now all is well.

Attn Judy: SOLUTION
This is a common complaint on all NET10 phones marked at 3units on package but they always charge 5. Happens on Samsung T401g too. You must call Tracfone/NET10 Executive Resolutions(corporate offc. in Florida) and they will give you codes to punch in that will correct it. 800-876-5753

The people at Net 10 customer service are all very courteous. However, because they are in a different country, sometimes they are hard to understand. I bought a Samsung R451C model and the packaging said it got 3 cent text messaging. But I have yet to see that. I get charged 5 cents each time. I have called and been on the phone with them numerous time and today for 3 hours. Got put on hold for an hour then it disconnected. This is ridiculous!

Motorola EM326g
Have been using the phone for almost a year, no problems. Good signal, no dropped calls.

i hve had the worse service with my net10. i stay on the phone, {land line} every month trying to get service on my phone. i cannot use the phone in my home or in my yard. i spend money each month to keep it from gettin cut off. they said were reprogramging the phone. still canot call out or receive calls.

Customer service is VERY poor. I've been with this company for 5 years for the simple fact that I don't want to have a contract. But as of the last year, I've had problems every month with my minutes. I always have to troubleshoot online or over the phone to get my minutes added to my phone. This past weekend, I purchased a $20 net10 card (I had already used $15 worth the week before that I'd purchased with a credit card) at Wal-Mart and the minutes have not shown up on my phone. I've spent 5 hours on the phone with customer service and have been dropped every time (3 times) I've asked to speak with a supervisor. I've been told the minutes have already been activated, therefore, there is nothing they can do. They have stolen $20 from me and are refusing to work with me in order to get me my time. It is such a shame. I used to never have problems with them. Now I'm just being bounced around from person to person. I highly discourage anyone from using Net10 or TracFone (they are part of the same company)

HEY A - thanks for the info on the phone. (where do you go to see their radiation levels?)

what do you know about the.... SAMSUNG T401G - (its the one that comes in a bundle for $70).
And the SAMSUNG R451C

Whats a SIM card??

or if anyone else has any info on these please comment.

I just had the worst experience with NET10:

I received a prepaid phone but never got it activated due to their mistakes. It took 8 days to make the transfer/port. The transfer was made incorrectly. They needed to send a new SIM card. Did send the card to an incorrect address. It's been 18 days and still waiting for the phone to get activated!

Phone service sucks big time. had to dial 1 before anyone could call me. so they were charged for long distant calls. called cs said if changed my number would fix the problems, and it didnt. Now with the new number i keep getting collection calls for a craig smith.

To the person looking for the EM326G review: I actually know quite a bit about their different telephones, and can tell you a bit about that one.
The first thing to notice about it is that it is cheap, and has every single feature you would want from even a $60 phone: 2 games, airplane mode, fairly decent alarm, you name it. Also, the internet browsing is absent, so the phone doesn't eat up your minutes when you inadvertently turn on the browser: since Net10 only allows you to go to their website anyways, and the browser is therefore fairly useless in other phones.
However, there are also a few immediate cons. First, when you call someone, the phone is really quiet: and if you want it louder, you have to wait until the other person picks it up, then click "Menu", "Options", "Speaker options", "Turn speaker on", and wait for the "Speaker being turned on" message to fade. Takes about 5 seconds, if you are successful the first time. If not, you accidentally place the call on hold, takes about 12 more seconds to return. In other words, it eats your minutes up just like that. Another reason you might want the speaker feature is because its radiation emission level is almost 2.5 times the normal cell phone level: barely inside the maximum level allowed by federal regulations.
The next thing you notice it is that its charger is not standard. So if you need to charge it somewhere and do not have your charger with you, good luck finding a one that fits.
On the other hand, I lambasted its description with the first impressions:
it has a few good features that come into your notice eventually. First of all, it automatically blocks the keypad after 60 seconds (if you are on the main screen), so you shouldn't call someone on accident. Second, its idle time is really long (like 10 days), so if you don't have your charger, you can prolong the life until you come back. Another not-so-noticed feature is that the internet browsing
Finally, a few last impressions: first, the maximum ringtone volume is really low: I miss calls all the time unless it's fairly quiet around me. Second, you can click a menu number instead of having to scroll there: a pretty useful feature. Finally, the middle button ("OK") is missing: so you have to use only the left/right soft keys.

i was trying to activate my phone today and customer service told me that they cannot activate my phone unless its scanned already. but i told them many times that its already scan and i have a receipt for it. so i have to go to the store to resan the phone 4 times and still now they cant fix the problem and i barely understand them

had net 10 and bought a new phone from them , now i can't send or recieve pictures can't axcess the web, can't use the mp3, oh and they tried to short me on my minute transfer, and i went through 3 numbers just in that one transfer, i'm leaving net10

I've had Net10 for 5 years, with two phones - an LG100 that fell apart after a few months and a Motorola that lasted over 4 years with no problems. Customer service (through the website - never called them) was actually speedy and effective. And for my needs, extremely cheap - I rarely pay more than $15/month (one 300 minute card every 60 days).

I have been a ST customer since last October but to save a few dollars at my current phone needs I am transferring my ST number to Net 10. Although I am not doing the transfer today I called Net 10 CS to inquire about my Net 10 phone and the logistics for transferring the ST number. The CS lady I talked to today was extremely knowledgeable on all my questions and her English was as good as mine. The same excellent experience I have had with ST CS all these months.

For all those that bad talk ST or Net 10 CS I have no answer why your experience is so different than mine. Maybe yours aren’t true.

Net10/Tracfone sucks. Pure and simple. I owned a Tracfone for several months and kept getting collection calls for Maria. Worst of all, the Caller ID read "Mal Darvin" whenever I called anyone.
I contacted Tracfone and after waiting an hour for someone to take the call I was informed that the problem wasn't with Tracfone but the Caller ID of the people receiving the calls!
I let the plan expire and went out and bought a Net10 phone, not realizing it was the SAME COMPANY as Tracfone.
I went to activate the phone on-line and they gave me an area code out of town. I called to get the number changed. Three hours on the phone with them over three days and they never could make the phone ring with the new number!
So I took it back and got a full refund from the store.
NEVER AGAIN WILL I DO BUSINESS WITH TRACFONE OR NET10. NEVER!

Perfect!!
Number ported effortlessly. Have been using for 6 months with out a problem. Would highly recommend. WAY better than verizon. I get service in places verizon never could.

TO PEOPLE WRITING REVIEWS: can you please put what kind of phone you have, I think this will help others.

I'm researching which one I should get. thinking - Motorola EM 326g - so if you have this one, please let me know how its working for you- thanks

I've had a Net10 phone for about 3.5 months now and I'm decently satisfied. I'm not a huge talker so for now, the price is right. I have a motorola w377. the phone itself is AWFUL. The battery goes dead in less then 3 days, the signal is terrible and phone is very slow overall which makes texting a chore. I think if had purchased a different phone I would be a little more happy. Luckily I haven't had to call customer service. If my phone dies or something else gets messed up, hopefully I'll be a little more financially stable to afford a provider with a better phone selection and customer service reputation so I can just ditch Net10...... If you're in a pinch and know how to ration your minutes net10 is great. BUT, If you talk and text like crazy or use your phone for work and need reliable customer service then go with another wireless provider.

I think I have most of you beat. I have had a 2 Net-10 Phones for 2 years and had loved it. Never had a problem and love it. All of a sudden my cell went bad (Only 6 months old) so I called CS. I spent 3 hours entering numbers and codes and removing the battery. They finally told me that my SIM cad was bad and would be sending a new one. A week later nothing, I called again and was assured that they could fix it and they would send a sim card. The next day my phone would last only about 4 hours before it would die from a full charge then the screen started flashing. I waited a week for the new sim card hoping it would be fixed. nothing arrived. I called again and spend 3 hours with CS and they said they would send me a new phone. I againg waited a week for it to arrive. Called again they tell me that they had a problem sending it but are sending it now. Another week later I still dont have anthything. I am currently on the phone with them and they are now not wanting to send me a new phone that is under warranty. They want to send updates to the phone. Not sure how this will play out.........I will let you all know...

Poor customer service. First, they have problem with activating my number. I called in to activate and it took 45 minutes to finish the whole process. Then I asked to activate the international long distance. They told me it'll be ready in 72 hours. I waited 3 days and it's not ready. So I called again, they said they fixed it this time and it'll be ready in 72 hours. It's still not ready in 72 hour. So I have to call again! They told me to wait another 72 hours... it was finally ready after 3 times of calling.

Then I had to change my number. Once it was changed, the international long distance stopped working and I had to call again to activate. I have called twice already and it's still not working when I write this review.

I don't know what happens to this company. But the customer service reps don't know what they're doing. Things didn't get done most of the time. When I changed my number, they did't tell me that my voice mail password is also changed so I couldn't access my voice mail.

Stay away from Net10 if you don't want to waste time in dealing with their reps.

Warning! Phone service is great if you don't need to talk to someone in customer service. WORSE CUSTOMER SERVICE EVER! I've been trying for two weeks to get an old phone number transferred to my Net10 and have talked to countless non-native English speaking people, given them all the same information AND THEY STILL CAN'T GET THIS DONE! Net10 must be so inexpensive because they are using people in India, but please charge a little more and give U.S. people jobs and provide better service to customers.

5 year user of NET10....NEVER a problem

I could barely understand the two customer services rep that I spoke to. I was also on the phone with them for about 1 1/2 to 2 hours and they still could not get the air time added. The phone still does not work and I will be contacting another service.

I got the phone spent over 2 hours trying activate it
with people that don't seem to know how to use there own system. Put $99 plus tax in Net10"s pocket,and
I never got to make a single call.next few days nothing but BS from them.total scam dont buy!

I am currently having problems getting updates for the phone.It is making me angry. If they don't replace it or make the update process easier then I'll be reporting them every place possible.like the BBB.

I have used Net 10 since 2006, am a very lite minutes user, thus I believe I had 8000+ minutes. Night of 08/02/10, my phone lost everything, went back to a old looking screen saver, had 01/01/01 and 0.0 minutes. I spent 45+ minutes the next day on a friends phone trying to solve problem. Final answer was to buy a new phone. When I got back home later in the week, sent a couple of e-mail's, finally got an answer to one which instructed me to call. After on the phone from approx 6:00 PM until 9:30 PM and mostly on hold or inputing lots of code, they first could only add 5000 of my minutes, then after talking to a supervisor he came up with 7274.50 on 30 Jul. That is still way short, I have all of my purchased cards or at least most of them that adds up to over 8300 minutes. The event is still not completed, the old phone has the 5000 minutes, they are sending me a sim card to put in another phone and will then supposedly add the 7274.50 minutes that is still short. But after reading other's comments looks like the new sim card may also be an experience. I asked for a report of my used minutes, thus I could have a better feel for the actual minutes I should still have. Have to send a can't remember if they said notarized or certified letter to them requesting this info. I was looking at their new phones with the web access, but after this experience, not sure I will proceed with that thought. Their low rating from me is totally from customer service, I cannot imagine with today's technology, why you would have to be on the phone with anyone for 5+ hours to rectify a problem. Guessing, either they are unbelievable incompetent or they are putting you on hold alternating you with 100 other calls and hoping you will just go away. Good Luck with Net 10, again my low rating is totally due to customer service, the folks were nice, just for "some reason" too slow. If you do not have good customer service, what do you have?? From my very limited new technology mind, we should be able to just give them our phone # and serial # a screen should appear with all of our data, they can then send out a signal to determine if the phone is truly defective, then advise or reset, 10 minutes maybe, 1 hour totally unacceptable, 5 hours absurd!!! A company without fair and excellent customer service is doomed to fail.

my phone was working fine until a few days ago, but suddenly stopped working. I e-mailed them, they said I had to call the rep to rectify the situation. First time I waited for 10 minutes, the person on the other end said she was going to speak to her supervisor so stay on the line, but I got cut off. I called again, waited 10 minutes, spoke to someone else (all this time there is an annoying sound on the line which makes it even more difficult to understand), who tried a few things that didn't solve the problem. She then tells me that the phone is not working, the warranty is no longer good so I have to purchase a new phone. I still have 52 days and 1130 minutes left, but I'm not going to buy another phone from them.

Yesterday, I began the process (online) to port another number to my Net10 phone. Now my Net10 phone is dead. After waiting a long wait, a customer service (?) rep. told me (in broken English) my cell number deactivated the second I placed the port request. There was nothing on the website warning me this would happen. Now I have no cell until the transfer is complete - up to 7 days! The rep. got mad at me because I did not call them first before porting my number online. She said that she would have warned me that my phone would deactivate had I called her first. When I asked her why this was not stated on the website, she had no answer. I then asked her to run my port ticket number as their website showed that it was not in their system. She said that their system is "down" for the next 24 hours. Just checked...their website just went down.

Poorest customer service I have ever seen.

New phone quit working same day I bought it. I activated it online with no problem. Worked OK for a few hours. Called customer service (3 times). Each time they has me on the phone for over an hour, mostly on "hold" while they "updated my account in their system" and then while they "talked to other departments to verify". It was real obvious that none of them knew what they were doing. Also it was extremely hard to understand any of them with their broken English. Very very POOR service. Won't use them EVER again. This is a warning (OK, caution) to all!

I HAD 580 LEFT BUT NO SERVICE DAYS SO I BOUGHT 200 MORE MINUTES TO GET 30 SERVICE DAYS. GUESS WHAT THEY WIPED MY 580 MINUTES SO I CANCELED SERVICE TELL YOUR FRIENDS ABOUT THEIR POLICY.

I have been with Net10 for a very long time and have been through most of their phones and I always get 5 bars and have never had a dropped call. I recently got the Freeform R355C, according to their website it would take up to 10 days to port my Net10 phone number to my new Net10 phone, it took less than 4. I do agree about the customer service, I have had issues with not being charged the correct amount of air time for text, but if you speak clearly and don't get pissy with them the call will go smoothly, and if you can not under stand them ask nicely to speak to someone who speaks better English and your issue will be fixed. They are in the Philippines and English is a second language for them.

I always have reception with this phone! I am from Chicago and I have been able to use this phone on the subway and had a conversation without the call dropping. With my old phone, I was lucky if I was able to get a text while on the platform, but once on the train, the signal was gone. The phones are pretty standard, nothing special (at least the one I bought), but the minutes are cheap and easy to use and I always have service. I am very happy with my Net10 phone and HIGHLY recommend it to anyone looking for a dependable phone that is easy to use. I really don't understand the negative reviews. :/ Good luck though.

Phone works good when you get it working. I transfered my time and my min.and number to a new phone a few times And your on the phone with someone that can not speak english for hours,when all they had to do was send you a email with the code , what a waste of time. Their phone center must be in Mexico or South America cause they sure cant speak english. Still Waiting again!