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Net10 Prepaid Cell Phone Service
Editor Rating
Overview
Net10 is a very simple prepaid cellular offering. It is a subsidiary of Tracfone.
Based in Miami, Florida, Net10 offers just one rate, making things a bit easier for consumers.
Pros: There's no confusion about rates, since all minutes are 10 cents.
Cons: There is no discount for night and weekend minutes. The phones are considered on the low end.
Detailed Provider Information
Plans: Net10 rate is always 10 cents per minute. Refills can be purchased for 30, 60, or 100 dollars in retail stores. They also have Web-exclusive cards in 20, 45, 200, and 400 dollar denominations. Customers looking for automatic refills can buy a monthly package of 150, 250, or 400 minutes. Net10 will then charge your credit card when each 30-day period expires. Net10 also offers and unlimited voice and text messaging plan for $79.98 per month.
Customer Service: Customer service is available from Monday through Saturday from 8 a.m. to 10 p.m. ET and on Sunday from 8 a.m. to 7 p.m. ET via a toll free number or via an email contact form on the official Net10 website.
Contract: None
Payment Options: You can pay for your Net10 airtime by phone, online or via any authorized retailer.
Text and Picture Messaging: Text messaging is available for 5 cents per message sent or received, which is deducted from your minutes account. Picture messaging (MMS) is available on compatible phones for 2.5 minutes per message (25 cents), plus a WAP Access Charge of 1 minute for every minute it takes to send the message.
Data Plans: Mobile Web can be accessed through Net10 for 1 minute per minute of time spent browsing.
Downloadables: Net10 does offer a variety of downloadables such as ringtones, graphics, news, weather and sports. However, note that not all phones are capable of utilizing these features.
International Calling: International calling is available, but requires a special International service to be activated by calling customer service. See their website or call customer service for rates to specific countries.
Roaming Charges: There is no additional charge for roaming with Net10.
Calling Features: All plans include voicemail, call waiting and caller ID at no extra charge.
Activation Fee: There is no fee to activate your Net10 phone.
Nationwide Long Distance: Net10 prepaid wireless includes nationwide long distance in all of their calling plans. Calls made within the United States are charged regular airtime rates.
411 Calls: Directory assistance is available and you are only charged normal airtime to make 411 calls.
Earliest Minute Expiration: Net10 minutes expire at various times, depending on which card you activate. The 20 dollar card lasts for 30 days. The 30 dollar card last for 60 days. The 45 dollar card lasts for 90 days. The 60 dollar card lasts for 120 days. The 100 dollar card lasts for 180 days. The 200 dollar card lasts for one year, and the 400 dollar card lasts for 2 years. Each time you add minutes to your phone, The new expiration date is added to the old and all minutes expire at the later date.
911 Calls: Yes
Phones:All phones offered by Net10 have color screens and starts as low as $19.99. Many phones include free minutes. Flip phones, phones that play games and camera phones are available. The phones offered by Net10 lean very heavily towards the Motorola brands, and generally are not very expensive.
Some Available Cell Models:
LG 300 (shown)
Motorola W377g
LG 600G
Samsung T201G
LG1500
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Net10
Crap service. Crap company. They lost our phone number and didn't
1
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Jen
2009/11/05 |
Crap service. Crap company. They lost our phone number and didn't credit our 450 minutes we ordered. We've been on the phone for over 4 weeks - they've sent us 3 sim cards - and every friggin call is at least 90 minutes. Every agent is in guana and know nothing about the service. disgusting that they're still even in bz. rip off.
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Net10
NET10 (TracFone) is the worst company I have ever dealt with....
1
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David Shinn
2009/11/03 |
NET10 (TracFone) is the worst company I have ever dealt with.... no service.... no speaky english. Dispute charge with Visa is the only way to deal with problem. I finally called TracFone corporate office and DEMANDED to talk to a english speaking supervisor. I got JP at 305-715-6500 x6176. HE IS AS WORTHLESS as the rest of the company support.
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Net10
HORRIBLE customer service. I am on a monthly automatic relenishment
1
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stephanie gallagher
2009/11/03 |
HORRIBLE customer service. I am on a monthly automatic relenishment program and although they ALWAYS get my money from my acct on the 1st, I never get my minutes without calling customer service. The average wait is an hour or more to talk to someone. I have usually had to call 2 or more times to get my minutes added to my acct. I want to get a new service.
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Net10
One star is too much for this company! we've had nothing but
1
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Renee
2009/11/03 |
One star is too much for this company! we've had nothing but trouble! adding airtime is not easy, and customer service is very little help. i would not recommend this company.
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Net10
The best for me! I have used AT&T, T Modbil, net10 give me
5
Net10
Not getting a large bill every month is definetly a plus. The
3
Net10
I like having a prepaid service. The only thing is there is
4
Net10
DO NOT USE NET 10. I FELL THEY CHEATED ME OUT OF 120 MINUTES
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rick
2009/11/01 |
DO NOT USE NET 10. I FELL THEY CHEATED ME OUT OF 120 MINUTES AND WHEN I CALLED TO FIX THE PROBLEM SOME FORENER FROM ANOTHER COUNTRY TOLD ME IT WAS MY PROBLEM AND THEY COULD NOT DO ANY THING ABOUT IT. WHEN I ASKED FOR A SUPERVISOR THEY GAVE ME THE NAME JAMEEL PEREZ, WHO WAS THERE AND GAVE THE PHONE NUMBER 1-800-876-5753 TO CALL AND THEY GIGGLED. I CALLED THE NUMBER RIGHT AWAY AND THE VOICE MESSAGE SAID OFFICE WAS CLOSED. I HOPE THEY CLOSE THIS COMPANY DOWN AND FILE A LAWSUIT AGAINST THEM.
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Net10
Have had Net10 for 5 months now without a problem. The phone
5
Net10
I would give them NO stars if it was an option! This is the worst
1
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Michele
2009/10/30 |
I would give them NO stars if it was an option! This is the worst company I have ever dealt with and the worst phone! I bought it for my daughter early this summer and she's hardly gotten to use it. She has not been able to even set up her voice mail yet...this, after months of contact with employees over the phone, promises of sending replacement parts so that they could "walk me through" how to fix the damaged phone...which has never been dropped or anything, just defective. I let the minutes lapse for less than 30 days for them to try to get this straightened out, but when I added more minutes, the phone still didn't work right and waiting over a month now for a replacement part, that I'm sure will never come. I was also promised the 60 days I just paid for would not start until they sent the part and assisted (on the phone) with fixing it. No response to email contacts to service problems and apparently now my phone won't even turn on, but is fully charged! Guess they lied about wanting to help! WHAT GIVES WITH THIS COMPANY????
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Net10
I am using up what minutes I have left with net10.One phone kicked
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Vegas
2009/10/30 |
I am using up what minutes I have left with net10. One phone kicked the bucket and it took over 3 hours on the phone to transfer close to 1,000 I went with Boost,unliminted everything and I text and send E mail to Europe FREE
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Net10
Net10 is the worst service available!!! The customer service
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Iris
2009/10/30 |
Net10 is the worst service available!!! The customer service is the main reason. I have been trying to resolve a phone issue with them. I was speaking with a customer service agent and he started reading the wrong solutions on whatever troubleshooting cards they use. It wasn't even related to my issue then he started laughing and said oh wait a minute. He had to start all over from the greeting again...they just repeat their script over and over, they're difficult to understand due to accents...and they really can't help solve any of your issues. Not even a question...switching to another carrier!!! Trust me Net10 is just not worth the trouble!
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Net10
O stars. I must have gotten one of the 20% defective phones
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Shelia
2009/10/30 |
O stars. I must have gotten one of the 20% defective phones that is acceptable in our consumer economy. I certainly got 100% defective customer service. It took over two hours and three calls to where-ever (English is not my first language) to get the phone activated. Finally got a supervisor who could understand and speak American English. Did not get the five minutes of "practice call" time back. So just sloughed it off. Was just thankful that it was finally working. However, the packaging of the phone promoted "$30/300 minutes BONUS" With each of the next three airtime card additions, 100 Bonus minutes would be added. Great promotion until you try to cash in on it. Stonewall! That promotion is "old packaging" and no longer in effect. Suck great service that I hung up on them. They were not too interested in keeping this customer. Will get another carrier when I have used all the minutes. Now that I have been thru the worst out there, everything else has got to be a piece of cake.
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Net10
I have had my Net10 Phone for 3 months now and love it. We have
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Net10
I purchased a Net10 phone thinking that it was a sound decision
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Glenna Alldridge
2009/10/27 |
I purchased a Net10 phone thinking that it was a sound decision but to my dismay it wasn't. The phone was purchased on 10/23/09 and as of todays date I am still unable to use it. I've had numerous conversations with their customer reps and supervisors. When I try to make a call a message appears stating "emergency calls only". I've even had a customer service rep. ask me what I would be using the phone for. The point is that I'm told that the SIM # isn't compatable with the area I'll be using the phone. They are sending me a new SIM card. Will I stay with this company once my minutes are used up? More than likey NOT!!!
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Net10
I have had Net10 service for over 3 years. I have found the service
5
Net10
The only problem I have ever had with my phone and and service
5
Net10
Net10 has the absolute worst customer service of any company
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Sharon
2009/10/25 |
Net10 has the absolute worst customer service of any company I have ever dealt with. They told me punch in a code on my phone trying to get it to download updates which caused it to stop working. I have now been w/out cell service for almost 2 weeks now and am now switching back to ATT&T due to their extreme incompetence. I'm also going to have to lost the phone number that I have had for the past 8 years b/c they refuse to transfer my number from one Net10 phone to another. The money you save is not worth the aggravation,incompetence,and time wasted trying to communicate w/their "customer service" people.
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Net10
I've had NET 10 for 4 years now, started out with a Trac Phone
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kathy B.
2009/10/24 |
I've had NET 10 for 4 years now, started out with a Trac Phone and went to NET 10. Until they were able to automatically activate your new phone and allow you to keep your same number it was a pain. However, I upgraded my NET 10 and called them to activate my new phone and to keep my old number and the minutes I had and they had me up and running in 15 minutes and I've had no problems. My husband had no issues doing the same thing thru NET 10 Customer Service. In fact I have never found this service bad at all. Before they could easily let you keep your old number it was terrible, now, within the last year, it's improved wonderful. I found, a few years back, that the issues I did have were due to old malfunctioning cell phone and not the service. i am amazed at what I am reading here about NET 10 dissatisfaction, but then again there are alot more people with the service then the people complaining and people only complain when they have issues and there really are not many of you when you realize that thousands have the service. I find verizon prepaid a rip-off and the others are no bargin either. If you use a cell phone alot then you should have a contracted service, but if you don't use one alot then NET 10 is a good service. No cell service is perfect. I found NET 10 Customer Service to be good, never had an issue with them. Just an FYI, Trac Phone is almost 25 cents a minute, thats why I went to NET 10 a few years back and yes, I know it's the same company. NET !) phones come with a sim card already in them if you purchased it in a store with the 300 minutes. I had no issues just transferring my old number to the new phone and they transferred the minutes I had on my old phone also. Usually when you start having issues with adding minutes it's the cell phone malfunctioning and not the service. keep that in mind people.
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Net10
glad i read reviews ; i wont try anything , like moving the number
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Net10
It is expensive for somebody that needs it as a home line. I
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Frugal One
2009/10/16 |
It is expensive for somebody that needs it as a home line. I switched to MetroPCS and like the fact that they have several stores in the Providence Rhode Island area where I can pay my bill and lots of neater phones too!
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Net10
Okay, customer service is bad, but people need to get a grip.
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Net10
They sent me 20 minutes of airtime this morning.To be fair, this
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Net10
I've had my little basic no frills LG600 for about 2 months and
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Net10
Well, Just a few minutes ago, I had a thought to check my online
2
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Floyd(again)
2009/10/15 |
Well, Just a few minutes ago, I had a thought to check my online account to see what it said about my phone status. They had an update for me. I entered 2 codes and now my phone works again! yay me! I did write them and told them that I wasted about 20 minutes of airtime trying to figure out why my phone was not working. I'm adding another star because...now my phone is working! Yay!
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Net10
If you don't mind being on hold for a minimum of an hour while
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Lisa
2009/10/15 |
If you don't mind being on hold for a minimum of an hour while the person on the other line constantly puts you on hold to "speak to a supervisor," then this is the company for you. They are extremely disorganized. If you ask a question you will get put on hold again since the person can't understand you well enough to answer you. My advice is have coffee and a snack or dinner ready because you'll have plenty of time to eat it. You can even do a crossword puzzle, read "War and Peace," do your nails, etc. You get the picture. Net 10 VPs don't.
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Net10
I ported my old number. That took a week of no phone service
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Floyd
2009/10/15 |
I ported my old number. That took a week of no phone service and 6 frustrating calls to tech support. I was about to give up when they transferred me to someone who knew what was going on. Yesterday, my daughter came into my office and asked me if I got her text. Well, now my phone won't call out. Whoever tries to call me gets my voice mail right away. Tech support made me do all of the code entry bullcrap again, then they give me a ticket number and tell me to call back in 72 hours if the problems does not fix itself. The hard to understand(poor english) tech support really does not bother me. What bothers me is that all of the first level technicians have the exact same check list they make you go over, then they transfer you and make you go over the exact same code entry stuff. I got a net10 for my son. His worked great. It was their basic model and he did not try to port an old number. I haven't decided what to do. Get a new phone, or try to call tech support over my lunch hour.
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Net10
I have been a Net 10 client for over a year. I purchased the
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David Shinn
2009/10/13 |
I have been a Net 10 client for over a year. I purchased the phone for my 9th grader to use. Recently, I purchased a new LG flip phone that came with 300 minutes. I called tech support (India) to have my existing phone number transfered to my new phone and the remaining minutes transfered too. That in itself was a cluster.... took three days and was totally without phone service for two days. So, I notice that the new phone sounds like I talking in a barrel of water.... so I call tech support again. I got the run around for two days before I was told by a manager in India that "no replacement will be sent, your phone is fine,". I am DONE with Net10. I called my credit card company and disputed the charge for the new phone. If they aren't going to make it right... I'm not going to pay for it. I am now on a mission to spread the word of lousy customer service. Maybe if Net 10 used people that could SPEAK ENGLISH, they would not have so many problems.
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Net10
Absolutely terrible service. My phone was deactivated even that
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Victor
2009/10/13 |
Absolutely terrible service. My phone was deactivated even that I was subscribed to one of their "Easy-Automatic-No Problems" monthly contracts that add minutes to your phone automaticly. Called their service center FIVE times to solve the problem and nobody seems to be able to help. Everytime I got the roundaround. I was finally told to give them 24-48 hours to solve the problem and that I will be contacted. Yeah! Fat Chance! That was 4 days ago. Beside that, service center seems to be in India which poses the additional problems of bad connection and different accents not always clear.
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Net10
They are fine if you remember to recharge your minutes before
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Lame
2009/10/12 |
They are fine if you remember to recharge your minutes before they expire. If you miss it by one day, you are hosed. Expect to be down a week and end up with a new phone number everytime. Missed my expiration by one day 3 x this year, and each time ended up with the above scenario. 3 hours with tech support and without a phone for a week.
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Net10
I purchased a standard $30 Net10 phone in August. The set up
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Net10
used net10 for 2 years now. no problems at all and very good
3
Net10
Looks like the people giving Net10 bad reviews are the one's
5
Net10
Rather then by 300 minute card for my W375 I buy the refurbished
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Net10
This service is perfect for me because I don't talk on my phone
5
Net10
No fine print. 10 cents a minute period. Excellent signal anywhere.
5
Net10
Good rates, and good choice if you never need to call customer
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fred
2009/10/07 |
Good rates, and good choice if you never need to call customer "service".i've been trying to transfer my old number to net10, so far 4 calls(30 min each) and no results, all i need is a sim card....don't undrstand whats so difficult about that.
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Net10
In the five years that I have had Net10, I would have given them
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Cynthia
2009/10/06 |
In the five years that I have had Net10, I would have given them five PLUS stars. However, since August 10th, they are lucky if I give them one. What a fall. I bought a new phone to replace one that I had dropped one too many times, and while it still worked, it was looking pretty ragged. I thought a camera phone would be nice. Got the phone but it wouldn't work in my home. Seems that they are now on Cingular here and only verizon has service. I called repeatedly and was told that they would need to upgrade my equipment in order for Verizon lines to be used. They then sent me the same identical Cingular sim'd phone. New sim was promised, but not sent. Multiple people promised multiple solutions and failed miserably to follow through. Finally it was determined (after having been "escalated" for about the fourth time) that a SIM card wouldn't work at all, and now a THIRD new phone is being sent. I should go online to ebay and sell this collection of LG600's that they have sent me. . .The "new phone" was supposed to have arrived yesterday; it was MAILED yesterday (maybe, will see when it arrives). A representative told me that on Sept 9th they had a new released phone (LG260C) that was comparable to my LG600, with blue tooth and camera. Then a representative told me that was an error and that I would get a LG200. This is the cheapest phone that they have and can be bought at walmart for $19.99, but he says it retailed for $49.99, hence, he is going to give me "compensation" for the $10 difference. . .meanwhile, I have used my entire initial 60-days service without service. I could list all the people, and the numbers, and the dates of the misinformation, but why bother? I loved net10 for five years. Guess it is time for a change and as soon as I use these minutes (assuming they ever get here), I will move to one of the new start-ups. My daughter is using Straight Talk's new $45 unlimited talk and text service which is carried on Verizon lines. I almost hate to tell her that this is a sister company to Net10. . .
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Net10
For a "communications" company Net10 offers the worlds
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ron wilson
2009/10/06 |
For a "communications" company Net10 offers the worlds worst communications both technically and personally through their"customer service" line. The phone voice quality is horrible as is the 800/877 "help" line. The rating is listed as 1 star only because there is no option for a negative number
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Net10
Acutally 0 stars. I have the LG600G and my SIM card is registered
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jsnazzi
2009/10/03 |
Acutally 0 stars. I have the LG600G and my SIM card is registered on the T-Mobile network. I cannot access the web from my home and my phone is always roaming. I asked to be switched to the AT&T network, but the technical support people seemed to be clueless. One guy even had the audacity to tell me that the provider is Net10 and not AT&T. After being placed on hold for 45 minutes off and on on another call, I was told by the 2nd clueless guy that technical support doesn't work on my sort of problem on the weekends, and that I should call back Money. I instead filed a complaint with the FCC. I hope to hear from them soon. I migrated over to this company from Virgin Mobile because of VM's poor coverage area. Also, my husband has had Net10 for years without problems because he is on the AT&T network. I am sick of Net10!!
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Net10
One star is too many for this horrible company! I paid for a
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Amy
2009/10/02 |
One star is too many for this horrible company! I paid for a phone and minutes online and received them in two or so days. That is where any satisfaction ends! The phone would never charge/light up/turn on so I called customer service.....BIG FREAKING MISTAKE!! After multiple phone calls, most being over an hour I was told that I needed to go borrow a friends phone!!! What!!! After having to be demanding and angry they sent me a new charger, but had to activate my phone thus starting the clock ticking for a broken phone that I can't use. The new charger didn't help, and even more hour long phone calls I could received no help, no phone, and no refund. I was told I couldn't get a refund for a broken phone! So escentially they stole my money and won't let me return their broken product!! AHHHHHHH!! Plus the people in customer service don't speak very good english, keep asking you the same questions, and put you on hold over and over and over and over and over and over. My last call ended by them asking if they could place me on hold I said no that I needed them to deal with this right now and they hung up. Not worth any amount of money or time. By the way I have been shopping online for years and this is the first negative post I have ever written towards a company or product EVER! That's how bad they are. I am sure their phone would have been what I needed, but it never even turned on ever. Zero stars from me.
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Net10
I bought a net 10 lg300 (one of the cheapest) after me and my
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Net10
Absolutely no problems since I signed up about a month ago.
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Net10
The Net10 customer service located in Philippines is not helpful
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Rose
2009/10/01 |
The Net10 customer service located in Philippines is not helpful at all. After more than 10 calls (over 1 hour/call) for 20 days, the supervisor Roglin (ID 56477) finally released the FedEx track number, so we found the sim card was delivered to a wrong address. At the end, I lost my accumulated 300 min. due to the delayed delivery of the sim card.
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Net10
FUNNY AFTER READING ALL OF THE REVIEWS THAT I HAVE HAD THE SAME
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WILLIAM J. RAPP
2009/09/30 |
FUNNY AFTER READING ALL OF THE REVIEWS THAT I HAVE HAD THE SAME OLD PROBLEM, POOOOORRR CUSTOMER SERVICE. READING THOSE PROBLEMS THAT I ALSO HAVE HAD DID NOT SEEM TO ME TO BE THE ONLY ONE IN THE SAME BOAT. FIRST OFF WHY DO THE PEOPLE AT NET TEN HAVE ALL THESE OUT OF THE COUNTRY PEOPLE THAT CANT HARDLY SPEAK ENGLISH. THEN EVERY OTHER WORD THEY SAY IS PLEASE HANG FOR A MINUITE, THE THEY COME BACK AND ASK FOR ANOTHER 2-MIN. AND ON AND ON. THE PROBLEM THEY NEVER UNDERSTAND WHAT YOU HAVE BEEN TELLING THEM FOR THE LAST1-HR.&20 MIN. I HAVE HAD ONLY ONE QUESTION ALL THE TIME ON THE PHONE WITH THEM,AND THAT WA GIVE ME MY 17 DAYS THAT I PAID FOR BUT NEVER GOT TO USE. NOW THEY TELL ME THEY WILL CREDIT ME ON MY BIRTHDAY WHICH HAPPENS TO BE IN MAY OF 2010. I SURE HOPE MANAGEMENT READS THIS REVIEW. BILL
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Net10
I would give 0 stars , Two hours on the phone still no service.
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Lori
2009/09/29 |
I would give 0 stars , Two hours on the phone still no service. False advertising . Do not waste your money on this company. I was transferred sevn times, and even told them to stop giving me the run around. This is my second night in a row trying to activate this refurbished with 300 minutes phone. Claas action lawsuit needed.
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Net10
We have two Net10 phones and have had no problems with service
5
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BurroEsGrande
2009/09/28 |
We have two Net10 phones and have had no problems with service or activation. Net10 provides us with better service than all the other providers we have tried over the past 25 years. The only problem with Net10 so far is trying to unsubscribe from their email list since they send several messages a week to remind you of offers and the status of your plan. We also use Skype-Pro along with Net10 for international calling. The Net10 phones are simple phones that do what they are intended for, making voice calls.
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Net10
on website they offer 1500 minutes that are good for one year,
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Bruce
2009/09/25 |
on website they offer 1500 minutes that are good for one year, but will not let you buy it. If you want one year minutes, you must buy 2000 minutes. customer service is NO HELP!!!
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Net10
Call this Part 2. To see the SIM card runaround I got from customer
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Bill M.
2009/09/24 |
Call this Part 2. To see the SIM card runaround I got from customer service that I posted on 9/2, scroll down about 30 posts. My previous Net 10 phone ran out of minutes, so I went to Big Lots and bought a remanufactured one for $20, which came with 300 minutes and 60 days of service, which is a $30 value. I get home, and get online to transfer my number to the new one. I follow the directions step-by-step on Net 10's web site, but it didn't work. CALL 1: So, I call customer service and tell them I want to transfer the number. They said it looked like my previous phone had expired. I told them it still had time left, but I tried transferring the number on the Internet. They said to wait 15 minutes, turn it off and back on, and see if the transfer was successful. If not, call back. So I do what they told me. Nothing. CALL 2: I call customer service again and tell them the story. The lady gives me a series of codes to punch into the phone. It seemed to work, because the number appeared on the new phone, and the time balance was the way it should be. I thanked her and hung up. I decided to try and see if I could make and/or receive calls with the new cell phone. Short story: NO. It was a nice day, and I had somewhere I wanted to go, but I decided I would first get the problem fixed. CALL 3: The thrust of this 45 minute call to customer service is that they somehow determined I had a bad SIM card, and they would need to send me a new one. Great, I thought. It only took 6+ weeks and a million calls (see below) to get the last SIM card they promised me. As the call dragged on, I just wanted to get going about my affairs, but I knew it'd be SIM card suicide to not let the call take its natural course. The guy asked me for my "billing address." I gave him my address. He then asked if the shipping address was the same as the billing address. I said it was. He kept me on the line while he and his supervisor filled out the needed paperwork to get the SIM card rushed to me in "3 to 5 days, but at most 7." I asked him, "Do I have your word that I will receive it soon?" He said I did. That evening (this was Sat, 9/19) I got home and listened to a long message on my home phone's answering machine. It was basically Net 10's people assuring me the SIM card was on its way. I thought ok, not terrible. Wednesday came, and no SIM card. CALL 4: I decided to call and see why I hadn't received the SIM card yet. I fully expected them to say it was only 3 days and to be patient. The female CS rep, after a copious hold, told me that they hadn't sent it because they did not have my "correct shipping address." I then told her my address. She thanked me and said they would get it out right away. I asked what address they had. She said, "We had the address you just gave me as the billing address, but the shipping address was blank." Geniuses! Of course they wouldn't want to roll the dice that I was one of the 99% who have the same billing and shipping addresses! But wait, there's more! I asked her, "Had I not called today, would your company have ever called me or made any other attempt to either ship it to the billing address or somehow find out where to ship it?" She said no, they would not have done anything had I not called. Can you believe that? I'm still waiting. Hopefully not forever!
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Net10
TERRIBLE customer service! I bought an LG600 from them back in
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Tom
2009/09/24 |
TERRIBLE customer service! I bought an LG600 from them back in May 2009 and had it replaced three times because of problems with the phone itself. I was promised a Motorola em326 three times by customer service and after three weeks have still not received the phone to replace the garbage LG600. I was told that there was a problem at the warehouse and could not get it to me. This after two weeks waiting and no one calling from NET10 to inform me of this. Warning: DO NOT GO WITH THIS SERVICE, AS THEY ONLY PROFESS TO GIVE GOOD CUSTOMER SERVICE, AS IN REALITY THEY DO NOT!!! I've reported them to the BBB, JD Powers, and the FTC for there lack of customer service ethics.
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