Without a doubt,Net10 has the worse customer service reps.i've ever had come across with any cell phone company.I'm writing this review just to vent and let those of you who are considering purchasing a Net10 phone to reconsider.It definately is not worth your sanity to call technical support if you are having issues with your phone.The reps.are rude and can't resolve issues no matter how many different ways you try to explain why you are calling.They are of no help and if you are offered free minutes after purchasing one of their refillable cards.Forget it,you'll never see them.I called them after receiving a text message from them stating that you will receive 100 free minutes the next 3 times you add airtime to your phone.I called them when i hadn't received those minutes only to get the run around,they tried to say that wasn't valid til the next month when nowhere in that message mentioned a time frame of when you had to redeem your minutes.Then i was put on hold on and off for 45 minutes so the rep. could speak to a supervisor just to be told that their records showed i had already received those minutes.Why would i call and go through all the hassel if i had already received them?Also,instead of resolving my issue after i had written an email to complain about the horrible customer service i had received,instead of having a supervisor email me in return to resolve this issue,i was given an advertisement instead.As if my business with them didn't matter.Very unprofessional,in my opinion,but hey.i guess u get what you pay for.I just don't know how they are still in business.

After reading all of these negative comments,I do not wish to purchase this phone and to associate with this Company..

Worst customer service ever. Ordered online and received a net10 phone which didn't work. Have called customer service twice and requested a new phone be sent. Both times they have written up a service call ticket but no phone. The phone is unusable and customer service time has cost me 15 days off my alloted time. Still nothing from Net10!

I was trying to transfer my Net10 phone number to a Net10 Unlimited phone [which I had to buy a new one of] and the customer service was absolutely horrible. It was a night mare. The rep I talked to the first got the sim card numbers reversed and rendered both phones useless. Now I have to wait 3-5 days untill new sim cards are mailed before I can use either phones

I have used net 10 for at least 5 years now at one time it was my primary cell I have since switched to Boost mobile as my primary phone but I still use the net10 as my back up and since Boost coverage is sometimes spotty I just forward my Boost into my Net 10 when traveling. The cost for both phones is still only $65.00 per month and that is for nation wide unlimited. Net10 has very good coverage and I use the internet to add minutes and solve problems and since i do not use the Net 10 as often the minutes roll over and I have a lot of extra minutes. The only down side is that the customer service is not great.

Havejust spent 5 days and only the shadow knows how many calls trying to renew my minutes. Only was transfered to cs one time, and then the language comprehension prob. was insurmountable. In 2 dsys I will be out $30 and my remaining 400plus minutes. I have only been able to update minutes on my cell ONE time in the 2 1/2 years I have this card. These people should be out of business! I am done with them.

NET 10 SUCKS! Ditto the person who said "Negative 5 stars":
I purchased a Net 10 phone for my elderly father who lives in WV. I live in NC. I set up payments to be auto-drafted from my checking account because he has great difficulty understanding how to purchase minutes and then get them entered into his phone through the rediculously complex process of entering IMEI numbers and CARD numbers and going through the entire "automated" process.

In October of 2009, the "automated" minutes did not update on my father's phone. I was charged (you seem to have no trouble what so ever with that part) as usual but no update. I had to wait until November when I could call in with the phone in hand to get anything done. That still took nearly two hours (absolutely ridiculous - again) to enter "software / update codes" to get the phone to update. There was not physical damage to the phone, so it was obviously a fault with your system. Of course I was told that since we got the "updates" entered this time (November of 2009) that "it would not happen again" (can you say "lie" or should it be "stupid", you tell me). I make this bold (but accurate) statement because the same thing happened again in December '09 and again in January '10.

To make matters worse, I cancelled the auto-draft January 28 prior to February's deduction. I was "assured" that nothing would be deducted in February (can you say "lie" or should it be "stupid", you tell me: of course I'm the stupid one for actually believing that Net 10 could do something right). Today (2-7-10) my account was charged. I'm still on hold this minute waiting to speak to someone.

Net 10 customer service really bites. First, I don't want to have to take a second language course in order to understand what the hell their reps are saying. Second, when I am told by a rep that "this won't happen again", I actually expect it NOT to happen again. Third, I don't have time to wait on "customer service" on hold for nearly two hours. How do they even stay in business with service like this? I actually find it difficult to use the word "service" in this case because what they are providing is so far from "service" that it should be called "anti-service"!

According to the Rep. from Net10, the new Unlimited Service does not use ATT but uses the T-Mobile Network. The 10 cents per minute Net10 service uses ATT, but the new unlimited phones works off of T-Mobile which does not have nearly the coverage of ATT.

I used to be a virgin mobile customer, and i wanted the samsung t401g since it was mp3, and it had a qwerty keyboard and it was inexpensive at walmart. i like the phone but net ten has bad service in general. i had to call customer service for since i could not receive texts and calls.The customer sevice was okay first i got this stupid lady who was all like wait 2 hrs. Than I called again and I got this really helpful person who helped me. it took like almost an hour. I am going o get my cell phone flashed to a company called cricket. The phone is really good and the rates, but the network of net ten is bad, and picture texs cost like 5o cents which for me is kinda pricey.

I'd say more like NEGATIVE 5 stars! NO customer service. Had to call EVERY month to add airtime. "Customer service" was always rude & kept putting me on hold & could never speak with a supervisor. STAY AWAY! Anyone giving it five stars works for them. RIPOFF!

Awful customer service. After speaking with 5 reps, and wasting 1 hour, was advised by staff that they do in fact tell you what ever they think you want to hear in order to get you to buy the product. First phone came with an invalid serial number. I gave them the benefit of the doubt, and thought perhaps was a simple mistake and added additional mins, figuring everyone deserves a second chance. The serial number registered to the phone was still wrong so had to re-register in order to add mins. A second phone purchased at the same time had a SIM card that was rejected. I had to wait for a new card to be sent to me. On the second phone, had the same issue of an incorrect serial number. Just all around a horrible experience, and customer service very difficult, not because of language barrier, but because the company has such horrible policies.

The Net10 Unlimited available through Target is GSM-based and uses AT&T's Network. At 50.00, it is a good deal and has more coverage than Straight Talk. I hear Net10 roams on AT&T's network. Check the coverage.

I bought a new cell phone over a month ago and have been to set up my voice mail. I haven't been able to set it as yet and I have made over 4 or 5 calls. The last time I talked to someone who I couldn't understand about 3 days ago and what I did think she said, to wait 24 or 48 hours and try again. Yesterday I tried to to set it up again and it still keeps saying this number is not valid.

Anyone familiar with the NEW Net 10 Unlimited $50 per month plan? Does anyone know what service it runs on? (ATT or Verizon) Are the phones ONLY available at Target?

IGOT THE SLIDER IT THE WORST PHONE I GOT AND I BEEN WITH THEM FOR 4YR THIS PHONE IS REALLY BAD MOTOROLA IDONT WANT IT IGIVE THIS PHONE A 00000

WORST customer service ever!!! Reps barely speak English, background noise in call center is intolerable, and reps continually lie and do not fulfill commitments and promises. FRAUD would be a great word to describe this company and its lying, unethical employees. The only reason they even deserve 1 star is because they buy access to all cellular carriers' towers, so service is available almost anywhere.

i have been with net10 for 4+ years and the phone service is good the cs sucks but it dosent matter because i do every thing online have changed phone models 10+ times (lost-broken)and doing it on website porting number and activateing phone only take me 5-10 minutes so i am happy p.s STAY AWAY FROM STRAIGHT TALK IT'S A SCAM......

All of the reviews of Net10 service that have more than 1 star must be Net10 reps because they have the worst service I have ever seen. It is truly horrible!

Gee, I don't know about New York because I haven't visited there since I've had my phone, but I live in the Mojave Desert and the Net 10 service is perfect as opposed to Verizon where you can hear every other word... on a clear day.....standing on one foot. Net 10 gives me the service I expect from a cell phone here, Vegas, Los Angeles, Chicago and all the way to Fairbanks, Alaska. Great phone!

Having phoned twice previously ,on line once, and again today spending 20 minutes on the phone trying to get their line, and listening to "how important my call is" I JUST GIVE UP. I cannot get long distance service, nor can I get any help from Net 10. After my current minutes expire, I will be switching to a more reputable Phone Company.

The worst provider ever! They double charged my credit card. Wouldn't credit me back NOR give me the minutes they double charged me for. Customer service can barely speak OR understand English. I rather NOT have ANY cell than net10.

I purchased a Samsung phone from Net 10. It's the worst service I ever had. The calls either don't go through or you get disconted. I'm returning the phone. Do not recommend it to anyone!

net 10 is a great phone and they get bars evreyware.

i have the net 10 t401g since 12/12/09 now they have the $50 unlimited plan but i can't get it unless i want to go buy another phone r401g from target which is the same phone that i have. this is a total rip off!

although net10 does offer 10 cents a minute and 5 cent texts with no roaming charges, if you ever want to upgrade to a nicer phone, forget it !!! The phones they advertize on their website to work in a certain area will not always work and when you try to get a replacement phone it's next to impossible !!! (5 week wait and still counting!)

I PURCHASED TWO PHONE PACKAGES AND HAD BIG PROBLEMS GETTING THEM OPERATIONAL AND MANY HOURS TO CUSTOMER SERVICE WHICH IS TOTALLY USELESS.I STILL CAN'T MAKE CALLS OUT OF USA AFTER REPEATED CALLS TO CUSTOMER SERVICE AND UNANSWERED E-MAILS. STAY AWAY.

I've had this phone for 5 months but I've had it with the service. Not only was I not able to activate my phone on the internet but I have to call customer service each time I reload. Typing in my PIN number never worked for me so I had to suffer exasperating calls to Customer Service which always takes forever to connect to. When you have an issue you get passed on from one Call Center in Asia to another. Each time you are passed to a new person you have to explain your issue all over again. I bought a brand new Samsung Net10 phone for 49.99 (not refurb) and now I am shopping for a new phone already after 4 months, I feel I didnt get my money's worth and for all those exasperating episodes with CS, I feel ripped off. Run away from Net10. Don't touch it with a 10 foot pole if you have other choices that will work in your area. Run, run, run!

Impossible to contact the customer care service. I tried for several hours several times, several days. But, don't worry, your call is very important for them and they will be answering shortly...
Couldn't find the NO STAR rating!

I bought a Motorola EM326g slider phone directly from Net10 with an accessary kit. The phone has many nice features, mp3, bluthooth, camera.
I can't access the web browser as it was advertised to do. I have called customer support many times and still have no result. This is why I give them only 3 stars. Along with never being able to find airtime cards less than 300 miutes. I have tried their website and 5 local stores. I don't talk or text that much in the alotted time given.

Beware- you are charged to receive calls as well as make them. Customer services is always busy and tells you to ring back and the on line email service doesn't work! Appalling Service

Our family has 3 net 10 phones. We had small problems that were always fixed right away. In Jan. 2010,I bought a 79.00 net 10 phone from Net 10, (you can get it at WalMart for 49.99), that has internet, can send and recieve pictures ect., except for none of that works. I called ONCE they said no problem they would have it fixed in 24 to 48 hours and gave me a ticket number to call back, I called after 48 hours, they said my ticket number was canceled by mistake, give them 24 to 48 hours, in another 48 hours I emailed them, since you can't get through on the phones they said 24 to 48 hours it woukd be fixed. I can't beleive it. I want to take my 79.00 phone and stick it up there.......

aT THIS TIME IT IS A GREAT DEAL FOR MY KIDS. mY DAUGHTER GOT A TEXT IF I BUY MIN SHE GET 100 FREE. THAT IS A NICE DEAL. ALSO PLEASE REMMBER THEY ROLL OVER. KIDS LIKE IT SO FAR. BEST WAY TO CUT BACK. GREAT DEAL.
MUST DO ON LINE AND MAKE SURE YOU HAVE YOUR INFROMATION CORRECT. THE CUSTOMER SERVICE IS A MAGOR DISLIKE.

NET 10 is great for the person who dosen't use their phone all the time, and can live within a plan of 150 min.to 250min a month anymore dosent make much sense to me why you would be with them anyway, also if you need a lot of things instead of there simplicity NET10 is not for you because Customer Service is not the greatest.

I been with net10 for 4 years and have transfer my # 2 times with no problem, everything was fast! I just upgrade my old net10 phone for a new one the samsung t401g and is great! 3cents a text. I agree that their customer service sucks the people can speak clearly and they try to speak so fast and all the noise in the back.... So I alwas call in Spanish and from a land phone to save minutes. Spanish service is great I guess because there's no accent to it lol.. And usually takes me 10 mnts max to fix a problem never had a major one though! And they always give me extra minutes! I guess is just like anything some people like it some don't. But is the best Pre-paid service right now because you can pay from $15 a month to $400 for 2 years. I always get the $30 = 300mts for 60 days not to short on mints not to expensive! I do believe the people having bad experience though! They should have people with good English, not trying to be racist or anything like that but some peple have trouble understanding and it would be much easier and faster. Well that's just my opinion...

You might need to be a little patient with net10. Customer service does stink, but the phone service is great and cheap and very simple -10 cents a minute to talk in the US, no exceptions. How to avoid having to use customer service: Buy new phones. Avoid used or refurbished. They are in many cases free, if you count the $30 of service included with them. Don't transfer a number from another company. Activate on the internet. Usually it is easy to transfer another net10 phone number to a new net10 phone. My only bad experience was when I tried it with a used/refurb. I admit that was a unreal bad experience which I couldn't get fixed until I looked up their executives on the internet and sent them an email detailing my experience. Then an English speaking person called me on a SUNDAY and the problem was fixed immediately. Overall, I am a very satisfied customer because the phone service is so good and simple.

Net 10 has great coverage, easy to purchase minutes and a low price. However, their customer service sucks unless you speak Spanish. You will be on hold FOREVER and then you won't get any straight answers. DO NOT transfer an old number to a new phone. Always get a new number even though it's inconvenient. It's a nightmare for them to transfer an existing number to a new phone and you'll have no working phone for 72 hrs.

TERRIBLE SERVICE! I said to my family and friends background noise during support sounded like a crowded food court in a busy mall. I agree with the frat party background!!!! Not to menion they have no idea on issues with these phones and both mine and daughter have same issues. What are the chances on 2 defective phones? This is my Second issue through net 10 with lg600 phone. 1st was our voice mail, wasted 10 of my min trying to set it up, when it should be free website said so. Called support issue was never fixed!Still no voice mail Was on the landline for 48min. left phone on like they said and issue was never resolved! I left it go because I figured it out by googling it. Also got the PROPER manual for my phone on my search, Net 10's version tell you nothing about the phone! Initially I emailed them on new problem after 1st failed attempt with phone. they sent me a code to put in and it disabled my prepaid service. This issues was reported to them on the 22cnd today is the 26th i gave them the benifit that it was the weekend and waited 48 hours during bussiness hours. Now mind you I have had no phone for 4 days. Gave them my ticket #s and they had no idea of what was going on AAAAAUUUGGGGHHH!!!!!! They are on there last chance if new phones do not work I will report them to better bussness bureau. There needs to be a way to end this frustration.

I have had their service for only 5 days and have had received more problems from them than my last carrier in two years! My old phone got turned off but I had to wait for them to turn on my old phone! I paid for the unlimited service but they gave me a 300 min plan! I ran out of min and could not use my phone! They finally turned it on but when I tried to get my browser fixed the things they wanted me to do ended up deleting all the numbers off my phone!! I've never been so furious with a company! That's only the tip of the iceberg. I could talk all day about their awful customer service!

Customer service is the worst. Your calls go to some other country and sounds like a frat party in the background. Very unprofessional and not responsive to problems. How does 8 hrs of phone time sound to fix a simple problem??? Add to that promises made by three employees on three separate calls only to be denied by other employees. I finally realized empoyees tell you what you want to hear just to get you off the phone. They don't give you their true names, so no one will know who you are talking about. Trust worthy they are not. don't expect resolution of problems, do expect deceit. When I threatened to write a letter to the company about them telling me to needlessly buy more of their product to fix a problem they created, a 'manager' Michelle replied "I don't care". That sums it up. RUN, DO NOT WALK AWAY FROM THIS COMPANY. THEY ARE BAD NEWS. BORDERLINE FRAUDULENT.

Customer service is the worst. Your calls go to some other country and sounds like a frat party in the background. Very unprofessional and not responsive to problems. How does 8 hrs of phone time sound to fix a simple problem??? Add to that promises made by three employees on three separate calls only to be denied by other employees. I finally realized empoyees tell you what you want to hear just to get you off the phone. They don't give you their true names, so no one will know who you are talking about. Trust worthy they are not. don't expect resolution of problems, do expect deceit. When I threatened to write a letter to the company about them telling me to needlessly buy more of their product to fix a problem they created, a 'manager' Michelle replied "I don't care". That sums it up. RUN, DO NOT WALK AWAY FROM THIS COMPANY. THEY ARE BAD NEWS. BORDERLINE FRAUDULENT.

I like the simplicity and PRICE of Net10. I hate their customer service. It usually takes forever to get anyone and then its so noise you can't hear anything let alone understand the rep. My problem is, I have been trying to download ringtones off their site for weeks. They said they would "update my software" and that should fix the problem, it didn't. Now I have the dreaded job of calling them back. Pretty soon I'm just going to see if I can connect from the phone and use up a few minutes. Otherwise, highly reccomend if you are like me and my family and only use about 50 minutes a month. Tip: get on the easy $15 a month plan so all your minutes ROLL OVER!

You get what you pay for. I loved the simplicity of the low flat rate, but I dropped Net10 for 2 reasons: terrible customer service and the poor hardware choices. When I left Sprint, Sprint released my number for porting in less than an hour. 24 hours later, Net10 STILL hadn't activated my number AND when I called they told me it could take up to 7 business days. How many people can go phoneless for 7 days?? Keep in mind the FCC recommends that carriers port numbers within 2 hours! So I demanded a supervisor, kept harassing them, then finally, after spending over an HOUR on the phone with "customer service" (thank god I have a landline phone so I didn't have to pay by the minute for this call!) they finally ported my number. Their call center is in Manila (Philippines) and their poor English language skills contributed greatly to my frustration. When I got ready to leave Net10, they were similarly difficult in releasing my number. I was on the phone with Customer Service for my new carrier and Net10 simultaneously so they could verify my identity and authorize the porting. We were on the phone for over 41 minutes!! Then, Net10 said they would release the number within 1 hour. Yep, 4 hours later, no release. I called, went through the whole song-and-dance AGAIN, and FINALLY got my number released. This scarred me so much I will never deal with Net10 again. Issue #2: handset choices are very unsophisticated. For texting, a full QWERTY keyboard is a must for me and the Samsung T401G was a huge disappointment. The keyboard is big but has such flat keys, it was much more difficult to use than the smaller keyboards on my old Blackberry or Samsung Ace. The build quality of the phone was extremely cheap also. Call quality was extremely poor. Many of my calls had to be redialed because of terrible reception. Since I live in a large city with great coverage (Chicago), I believe my poor call quality was due to my handset, not the network. Since Net10 forces you to use one of their own handsets, I had to switch. All that aside, however, Net10 could be the perfect choice for a very specific user: someone who wants a phone for emergency use only. If you don't need to port a number and want a phone just for occasional use, then the simple handsets and low prices could be a perfect fit. Just be sure you have a landline for those customer service calls!

If I could rate net 10 negative on this site, I sure would!!!! They are 100% ignorant, to the clue what the problem you are explaning!!! Every time you call you have to give them the same 1 hour story!!! They keep no notes on the problems you are telling them!!! AVOID LIKE THE PLAGUE!!! I have spent over ten hours on the customer service line with no problems solved what so ever!!!! STAY AWAY FROM THIS COMPANY!!!!!!

Ive been with Net10 for about 2 years now, and I actually really like it. Im a stay at home mom, so I dont have much need for a pricey cell phone plan, being as I really only use the phone to call home when Im out, for emergencies, and for texting a few relatives and friends. I switched from Net10 to Virgin Mobile about 5 months ago, because I really wanted a phone w/ a qwerty keyboard. VM's service was horrible. Calls were dropped, texts didnt go thru, it was bad. And considerably more expensive, being as you had to buy a seperate "texting plan" in order to text - whereas Net10, your texts just come right out of your existing minutes. After only 2 months w/ VM, I switched back to Net10, with the new Samsung T401G w/ qwerty keyboard. The phone is both inexpensive and functional. I get great reception, Ive never had problems w/ texts not received, or calls dropped. I will admit, Net10's customer service department leaves alot to be desired, but, so do MOST customer service departments nowdays. Net10 is an excellent option for those that simply dont want to deal with the monthly expense of a cell phone plan. if I dont feel the need to have a cell for a few months, I just dont buy more minutes. Simple as that.

net10 seems to me to be a scam, especially if you need it for international long distance.
1. when the access number is dialed and then the int. number the phone will cut off after about 2 mins. meanwhile minutes run down at international rates. After maby four or five tries you MIGHT get thru.
2. if you call customer service they will leave you hanging on the line as long as you can tolerate, again with minutes running down.
3. if you do get to talk to someone it is very rare that they will be of any help at all, or even understand your problem, another way of keeping your mins. running down.
Of the 600 minutes I purchased with this phone 75% of these were spent trying to contact net10 to solve thos problem WITH NO SATISFACTION WHATSOEVER.
DON'T BE FOOLED BY THE CHEAP RATES,
THEY ARE A RIPOFF AND SHOULD GO OUT OF BUSINESS.

is it just me or does anyone else out there find it impossible to purchase a phone from net10's website using a credit card??? i have tried countless times over the past 3 weeks to buy a phone on their website to no avail. when i submit the order, i get a message stating that there was authorization problems with my credit card. i called my credit card co. and they told me everything was in good standings on my account. they even told me they could see that the purchase on my account was pending net10's approval. i even had several of my family members attempt to purchase a phone online using their computer and their credit card and their orders were rejected too. i called net10 about this numerous times only to get the usual runaround , being put on hold to speak to their supervisor and being transferred to other depts. i am really beginning to suspect that something is wrong with the company and maybe they are preparing to go belly up.

Phone is great (Motorola em326g)...but, phone accessories and customer service are TERRIBLE. Phone came with a 2GB memory card that did not work right out of the package. Unbranded card (like all of the accessories). On hold with customer service forever. No resolution after 30 minutes on the phone!! Please hold, please hold, please hold, please hold, please hold - uggghhhh
Such a shame....this could have been a five star review. Low quality parts and poor customer service will prevent me from recommending this company to friends.

i like net 10 at first i didnt think i would i had the lg 300 at first then up graded to the lg 600 not bad some things i didnt like on that phone was you had to record music of the radio and they sounded pretty bad texting is pretty fast im going to be upgradeing again to the t401g finally some prepaid company got it right i was thinking about going to boost moble if net 10 didnt start making better phones but from what i saw is the t401g has alot better features than the i465 clutch so for now ill stick with net 10 maybe when i get the t401g ill give net 10 5 stars thanks.

Travelling so purchased Samsung phone for long distance calls back home.Have made local calls easily, but only two of over two dozen LD attempts were successful. Phone seems to go through the motions to connect then...a click...and a disconnect. Tried to phone customer service....why bother...wait time was ridiculous. Will never but Net 10 again.

DO NOT PURCHASE THIS PHONE !!!!!!!
Aggravating process with customer service buying minutes...one transfer to another transfer...please hold for a minute......lasted for 30 minutes......phone back to Wal Mart...! Pathetic Company!!!!!!!! All customer services were constantly busy...busy...busy.....HAVE HAD ENOUGH
DO NOT PURCHASE