Crap service. Crap company. They lost our phone number and didn't credit our 450 minutes we ordered. We've been on the phone for over 4 weeks - they've sent us 3 sim cards - and every friggin call is at least 90 minutes. Every agent is in guana and know nothing about the service. disgusting that they're still even in bz. rip off.

NET10 (TracFone) is the worst company I have ever dealt with.... no service.... no speaky english. Dispute charge with Visa is the only way to deal with problem.

I finally called TracFone corporate office and DEMANDED to talk to a english speaking supervisor. I got
JP at 305-715-6500 x6176. HE IS AS WORTHLESS as the rest of the company support.

HORRIBLE customer service. I am on a monthly automatic relenishment program and although they ALWAYS get my money from my acct on the 1st, I never get my minutes without calling customer service. The average wait is an hour or more to talk to someone. I have usually had to call 2 or more times to get my minutes added to my acct. I want to get a new service.

One star is too much for this company! we've had nothing but trouble! adding airtime is not easy, and customer service is very little help. i would not recommend this company.

The best for me! I have used AT&T, T Modbil, net10 give me the best signal and the cost much lower.

Not getting a large bill every month is definetly a plus. The phone isn't high end, but it's dependable and easy to use. It would be great if the weekend prices were discounted.

I like having a prepaid service. The only thing is there is no discount on weekends.

DO NOT USE NET 10. I FELL THEY CHEATED ME OUT OF 120 MINUTES AND WHEN I CALLED TO FIX THE PROBLEM SOME FORENER FROM ANOTHER COUNTRY TOLD ME IT WAS MY PROBLEM AND THEY COULD NOT DO ANY THING ABOUT IT. WHEN I ASKED FOR A SUPERVISOR THEY GAVE ME THE NAME JAMEEL PEREZ, WHO WAS THERE AND GAVE THE PHONE NUMBER 1-800-876-5753 TO CALL AND THEY GIGGLED. I CALLED THE NUMBER RIGHT AWAY AND THE VOICE MESSAGE SAID OFFICE WAS CLOSED. I HOPE THEY CLOSE THIS COMPANY DOWN AND FILE A LAWSUIT AGAINST THEM.

Have had Net10 for 5 months now without a problem. The phone and the service are both better than my old Sprint, and it is costing me way way less. I bought mine from my friendly neighborhood Radio Shack so that if I ran into trouble with it, they'd help me out. But so far I have had not a single problem. This service means MAJOR savings for me.

I would give them NO stars if it was an option! This is the worst company I have ever dealt with and the worst phone! I bought it for my daughter early this summer and she's hardly gotten to use it. She has not been able to even set up her voice mail yet...this, after months of contact with employees over the phone, promises of sending replacement parts so that they could "walk me through" how to fix the damaged phone...which has never been dropped or anything, just defective. I let the minutes lapse for less than 30 days for them to try to get this straightened out, but when I added more minutes, the phone still didn't work right and waiting over a month now for a replacement part, that I'm sure will never come. I was also promised the 60 days I just paid for would not start until they sent the part and assisted (on the phone) with fixing it. No response to email contacts to service problems and apparently now my phone won't even turn on, but is fully charged! Guess they lied about wanting to help! WHAT GIVES WITH THIS COMPANY????

I am using up what minutes I have left with net10.
One phone kicked the bucket and it took over 3 hours on the phone to transfer close to 1,000
I went with Boost,unliminted everything and I text and send E mail to Europe FREE

Net10 is the worst service available!!! The customer service is the main reason. I have been trying to resolve a phone issue with them. I was speaking with a customer service agent and he started reading the wrong solutions on whatever troubleshooting cards they use. It wasn't even related to my issue then he started laughing and said oh wait a minute. He had to start all over from the greeting again...they just repeat their script over and over, they're difficult to understand due to accents...and they really can't help solve any of your issues. Not even a question...switching to another carrier!!! Trust me Net10 is just not worth the trouble!

O stars. I must have gotten one of the 20% defective phones that is acceptable in our consumer economy. I certainly got 100% defective customer service. It took over two hours and three calls to where-ever (English is not my first language) to get the phone activated. Finally got a supervisor who could understand and speak American English. Did not get the five minutes of "practice call" time back. So just sloughed it off. Was just thankful that it was finally working. However, the packaging of the phone promoted "$30/300 minutes BONUS" With each of the next three airtime card additions, 100 Bonus minutes would be added. Great promotion until you try to cash in on it. Stonewall! That promotion is "old packaging" and no longer in effect. Suck great service that I hung up on them. They were not too interested in keeping this customer. Will get another carrier when I have used all the minutes. Now that I have been thru the worst out there, everything else has got to be a piece of cake.

I have had my Net10 Phone for 3 months now and love it. We have a "
contract cell" with someone else but when we wanted to add another phone to the "plan" it was cost prohibitive and would have lost our current contract which is 10 yrs old. So it is hard to be that one. For an extra phone, a text phone and traveling for no roaming you can't beat it!

I purchased a Net10 phone thinking that it was a sound decision but to my dismay it wasn't. The phone was purchased on 10/23/09 and as of todays date I am still unable to use it. I've had numerous conversations with their customer reps and supervisors. When I try to make a call a message appears stating "emergency calls only". I've even had a customer service rep. ask me what I would be using the phone for. The point is that I'm told that the SIM # isn't compatable with the area I'll be using the phone. They are sending me a new SIM card. Will I stay with this company once my minutes are used up? More than likey NOT!!!

I have had Net10 service for over 3 years. I have found the service to have good coverage, with me getting out calls where Sprint and T-mobile fear to tread. My first phone zeroed out and I lost 60 minutes. Customer service walked me through putting some codes in the phone and I got back 300 minutes, which made me happy. Much later, the phone zeroed again and when I called I was told the phone was out of warranty, but that I could buy a new one and port the number. For $30 I got a new phone and 300 minutes, plus 300 bonus minutes to apply in 100 minute increments. So they paid me $30 to get a new phone. What's not to like? And battery life, I charge it once or twice a week, while my friends have theirs on the charger all the time and keep running low. Those 5 cent texts to any place on the planet are very nice. One glitch, it charges me 5 cents to send a text, and if it fails to go through it charges another 5 cents to resend. This can happen in a very weak signal area. I am sorry to see that several people have had trouble with Net10. Sometimes you do get a clunker with things.

The only problem I have ever had with my phone and and service is when I washed it in the washing machine. I am currently seeking a new phone and I will not stray away from NET10. I keep a phone with me just for necessity. Flat tire, sick kid, and things that just need to be talked about right then. I have never been "dropped." I am really sick about washing it in the washing machine yesterday. Now it won't charge and I had a lot of friends numbers stored on it. I have looked at the new ones already and won't hessitate a minute to get a new one with the NET 10 service. For me it costs less than $15 a month and I cannot agree to pay $45 a month for two years as with other plans. I kie to Keep It Simple and this phone and network have never failed me.

Net10 has the absolute worst customer service of any company I have ever dealt with. They told me punch in a code on my phone trying to get it to download updates which caused it to stop working. I have now been w/out cell service for almost 2 weeks now and am now switching back to ATT&T due to their extreme incompetence. I'm also going to have to lost the phone number that I have had for the past 8 years b/c they refuse to transfer my number from one Net10 phone to another. The money you save is not worth the aggravation,incompetence,and time wasted trying to communicate w/their "customer service" people.

I've had NET 10 for 4 years now, started out with a Trac Phone and went to NET 10. Until they were able to automatically activate your new phone and allow you to keep your same number it was a pain. However, I upgraded my NET 10 and called them to activate my new phone and to keep my old number and the minutes I had and they had me up and running in 15 minutes and I've had no problems. My husband had no issues doing the same thing thru NET 10 Customer Service. In fact I have never found this service bad at all. Before they could easily let you keep your old number it was terrible, now, within the last year, it's improved wonderful. I found, a few years back, that the issues I did have were due to old malfunctioning cell phone and not the service. i am amazed at what I am reading here about NET 10 dissatisfaction, but then again there are alot more people with the service then the people complaining and people only complain when they have issues and there really are not many of you when you realize that thousands have the service. I find verizon prepaid a rip-off and the others are no bargin either. If you use a cell phone alot then you should have a contracted service, but if you don't use one alot then NET 10 is a good service. No cell service is perfect. I found NET 10 Customer Service to be good, never had an issue with them. Just an FYI, Trac Phone is almost 25 cents a minute, thats why I went to NET 10 a few years back and yes, I know it's the same company. NET !) phones come with a sim card already in them if you purchased it in a store with the 300 minutes. I had no issues just transferring my old number to the new phone and they transferred the minutes I had on my old phone also. Usually when you start having issues with adding minutes it's the cell phone malfunctioning and not the service. keep that in mind people.

glad i read reviews ; i wont try anything , like moving the number .
but it works ok . and i never need extra
minutes . wish i could get something fancier ; but :-/ . never called customer service and hope i never need to . main problem is i want to keep this number ; but an now afraid to try to move . that may be a reason to make sure you start with the right company

It is expensive for somebody that needs it as a home line. I switched to MetroPCS and like the fact that they have several stores in the Providence Rhode Island area where I can pay my bill and lots of neater phones too!

Okay, customer service is bad, but people need to get a grip. If interested, buy one, but hold off on buying extra minutes. Just use the 300 that it comes with to try it out. If it doesn't work, take it back to Walmart. They are willing to refund the phone, but they won't refund the reload cards.
Some of the phones aren't very good, but others work great. If you are a light phone user, they are absolutely awesome. You really can't beat 15 bucks a month. Teenage girls should look elsewhere.

They sent me 20 minutes of airtime this morning.
To be fair, this company tried hard to help me. And, I really have no way of knowing how common my phone problems are. I'm adding another star for them adding minutes.

I've had my little basic no frills LG600 for about 2 months and have never had a single problem other than I need about 600 minutes per month which totals 60 dollars per month which means I think I'm switching to Cricket's unlimited 30 dollar per month plan. But Net10 is wonderful if you don't need to switch over a phone number or ever talk to customer service about anything!

Well, Just a few minutes ago, I had a thought to check my online account to see what it said about my phone status. They had an update for me. I entered 2 codes and now my phone works again! yay me! I did write them and told them that I wasted about 20 minutes of airtime trying to figure out why my phone was not working. I'm adding another star because...now my phone is working! Yay!

If you don't mind being on hold for a minimum of an hour while the person on the other line constantly puts you on hold to "speak to a supervisor," then this is the company for you. They are extremely disorganized. If you ask a question you will get put on hold again since the person can't understand you well enough to answer you. My advice is have coffee and a snack or dinner ready because you'll have plenty of time to eat it. You can even do a crossword puzzle, read "War and Peace," do your nails, etc. You get the picture. Net 10 VPs don't.

I ported my old number. That took a week of no phone service and 6 frustrating calls to tech support. I was about to give up when they transferred me to someone who knew what was going on.
Yesterday, my daughter came into my office and asked me if I got her text. Well, now my phone won't call out. Whoever tries to call me gets my voice mail right away.
Tech support made me do all of the code entry bullcrap again, then they give me a ticket number and tell me to call back in 72 hours if the problems does not fix itself.

The hard to understand(poor english) tech support really does not bother me. What bothers me is that all of the first level technicians have the exact same check list they make you go over, then they transfer you and make you go over the exact same code entry stuff.

I got a net10 for my son. His worked great. It was their basic model and he did not try to port an old number.

I haven't decided what to do. Get a new phone, or try to call tech support over my lunch hour.

I have been a Net 10 client for over a year. I purchased the phone for my 9th grader to use.

Recently, I purchased a new LG flip phone that came with 300 minutes. I called tech support (India) to have my existing phone number transfered to my new phone and the remaining minutes transfered too. That in itself was a cluster.... took three days and was totally without phone service for two days.

So, I notice that the new phone sounds like I talking in a barrel of water.... so I call tech support again. I got the run around for two days before I was told by a manager in India that "no replacement will be sent, your phone is fine,".

I am DONE with Net10. I called my credit card company and disputed the charge for the new phone. If they aren't going to make it right... I'm not going to pay for it.

I am now on a mission to spread the word of lousy customer service. Maybe if Net 10 used people that could SPEAK ENGLISH, they would not have so many problems.

Absolutely terrible service. My phone was deactivated even that I was subscribed to one of their "Easy-Automatic-No Problems" monthly contracts that add minutes to your phone automaticly.

Called their service center FIVE times to solve the problem and nobody seems to be able to help. Everytime I got the roundaround. I was finally told to give them 24-48 hours to solve the problem and that I will be contacted. Yeah! Fat Chance! That was 4 days ago.

Beside that, service center seems to be in India which poses the additional problems of bad connection and different accents not always clear.

They are fine if you remember to recharge your minutes before they expire. If you miss it by one day, you are hosed. Expect to be down a week and end up with a new phone number everytime. Missed my expiration by one day 3 x this year, and each time ended up with the above scenario. 3 hours with tech support and without a phone for a week.

I purchased a standard $30 Net10 phone in August. The set up went fine but less than 15 days / 50 minutes of call time later the phone quit working. After several L-O-N-G phone calls with customer service they said they would send me a replacement phone. The new phone arrived in about 7 days but it only had 100 minutes and 10 days of service. When I called customer service and asked about having my days and minutes restored I got the run around. I was going to buy two more phones for family members but this has me having 2nd thoughts.

used net10 for 2 years now. no problems at all and very good bars even in strange places. just bought my wife one and we tossed att

Looks like the people giving Net10 bad reviews are the one's expecting more from their plan then was intended, it's supposed to be for the casual user and for me it's perfect had my phone for 18 months except for one payment issue it's been great.Recomended to my wife but it wasn't for her not a casual user but liked it while she had it.

Rather then by 300 minute card for my W375 I buy the refurbished W375 phone with a 300 minute card and get a spare battery,charger and phone.
Also still I pay 2.5 minutes for texing 5 pages.
Another thing is with the W375 phone you can text many Countries.
Net10 says I am not allowed but their other phones say mms restrictions.
I been texting the UK,England and Germany for more then a year.
Yes the service stinks.
Over three hours to get close to 1,000 minutes on my other W375.
May be an older phone but I text the hell out of UK people I know there.
Net10 support sucks but the W375 will do global texting for 5 cents

This service is perfect for me because I don't talk on my phone often. Net10 is far less expensive than having a traditional cell phone plan. I've found their customer service department is exceptionally helpful and friendly.

No fine print. 10 cents a minute period. Excellent signal anywhere. A very good service, and very inexpensive. I was paying $122.92 a month for the last 9 years with AT&T for 2 phones and only using about 90 minutes a month until I realized I was getting screwed. Simply put, you can't beat Net 10, it is the best.

Good rates, and good choice if you never need to call customer "service".i've been trying to transfer my old number to net10, so far 4 calls(30 min each) and no results, all i need is a sim card....don't undrstand whats so difficult about that.

In the five years that I have had Net10, I would have given them five PLUS stars. However, since August 10th, they are lucky if I give them one. What a fall. I bought a new phone to replace one that I had dropped one too many times, and while it still worked, it was looking pretty ragged. I thought a camera phone would be nice. Got the phone but it wouldn't work in my home. Seems that they are now on Cingular here and only verizon has service. I called repeatedly and was told that they would need to upgrade my equipment in order for Verizon lines to be used. They then sent me the same identical Cingular sim'd phone. New sim was promised, but not sent. Multiple people promised multiple solutions and failed miserably to follow through. Finally it was determined (after having been "escalated" for about the fourth time) that a SIM card wouldn't work at all, and now a THIRD new phone is being sent. I should go online to ebay and sell this collection of LG600's that they have sent me. . .The "new phone" was supposed to have arrived yesterday; it was MAILED yesterday (maybe, will see when it arrives). A representative told me that on Sept 9th they had a new released phone (LG260C) that was comparable to my LG600, with blue tooth and camera. Then a representative told me that was an error and that I would get a LG200. This is the cheapest phone that they have and can be bought at walmart for $19.99, but he says it retailed for $49.99, hence, he is going to give me "compensation" for the $10 difference. . .meanwhile, I have used my entire initial 60-days service without service. I could list all the people, and the numbers, and the dates of the misinformation, but why bother? I loved net10 for five years. Guess it is time for a change and as soon as I use these minutes (assuming they ever get here), I will move to one of the new start-ups. My daughter is using Straight Talk's new $45 unlimited talk and text service which is carried on Verizon lines. I almost hate to tell her that this is a sister company to Net10. . .

For a "communications" company Net10 offers the worlds worst communications both technically and personally through their"customer service" line. The phone voice quality is horrible as is the 800/877 "help" line. The rating is listed as 1 star only because there is no option for a negative number

Acutally 0 stars. I have the LG600G and my SIM card is registered on the T-Mobile network. I cannot access the web from my home and my phone is always roaming. I asked to be switched to the AT&T network, but the technical support people seemed to be clueless. One guy even had the audacity to tell me that the provider is Net10 and not AT&T. After being placed on hold for 45 minutes off and on on another call, I was told by the 2nd clueless guy that technical support doesn't work on my sort of problem on the weekends, and that I should call back Money. I instead filed a complaint with the FCC. I hope to hear from them soon. I migrated over to this company from Virgin Mobile because of VM's poor coverage area. Also, my husband has had Net10 for years without problems because he is on the AT&T network. I am sick of Net10!!

One star is too many for this horrible company! I paid for a phone and minutes online and received them in two or so days. That is where any satisfaction ends! The phone would never charge/light up/turn on so I called customer service.....BIG FREAKING MISTAKE!! After multiple phone calls, most being over an hour I was told that I needed to go borrow a friends phone!!! What!!! After having to be demanding and angry they sent me a new charger, but had to activate my phone thus starting the clock ticking for a broken phone that I can't use. The new charger didn't help, and even more hour long phone calls I could received no help, no phone, and no refund. I was told I couldn't get a refund for a broken phone! So escentially they stole my money and won't let me return their broken product!! AHHHHHHH!! Plus the people in customer service don't speak very good english, keep asking you the same questions, and put you on hold over and over and over and over and over and over. My last call ended by them asking if they could place me on hold I said no that I needed them to deal with this right now and they hung up. Not worth any amount of money or time. By the way I have been shopping online for years and this is the first negative post I have ever written towards a company or product EVER! That's how bad they are. I am sure their phone would have been what I needed, but it never even turned on ever. Zero stars from me.

I bought a net 10 lg300 (one of the cheapest) after me and my fiance broke up and was in need of cheap service. After reading some of these reviews I was ready to run for the hills! I've had GREAT service and coverage with my little phone. It has been very cheap and reliable. Yeasterday I was trying to lock it and, the phone shut down. had to call customer service to get the PUK code. I was so scared cause everyone said customer service was a nightmare. I called at 8am, they answered maybe 3 rings after I was transfered and my phone was unlocked in less than two minutes. VERY HELPFUL and polite. Better service than my verizon. I guess I should learn not to put to much stock in all reviews. Different ppl have different expectations. Mine are: cost, reliability, worry free. Net10 met all.

Absolutely no problems since I signed up about a month ago. Added a second phone this week. Phone # ported over from Verizon in 48 hours without a hitch. Did all the activation and sign-up on web, so no contact with customer service. Have used it from NYC up to Maine & NH with excellent coverage, equal to Verizon. Bottom line: $30/month (we are casual callers) vs. $73/month with Verizon for 2 phones. Hardly seems worth getting too upset if a phone goes bad. If you buy the LG for $30, with the 300 minutes the phone is essentially free. I am saving contacts on the SIM card, hoping I could use that to transfer phone numbers if I need to change phones or upgrade later.

The Net10 customer service located in Philippines is not helpful at all.
After more than 10 calls (over 1 hour/call) for 20 days, the supervisor Roglin (ID 56477) finally
released the FedEx track number, so we found the sim card was delivered
to a wrong address. At the end, I lost my accumulated 300 min. due to
the delayed delivery of the sim card.

FUNNY AFTER READING ALL OF THE REVIEWS THAT I HAVE HAD THE SAME OLD PROBLEM, POOOOORRR CUSTOMER SERVICE. READING THOSE PROBLEMS THAT I ALSO HAVE HAD DID NOT SEEM TO ME TO BE THE ONLY ONE IN THE SAME BOAT.
FIRST OFF WHY DO THE PEOPLE AT NET TEN HAVE ALL THESE OUT OF THE COUNTRY PEOPLE THAT CANT HARDLY SPEAK ENGLISH.
THEN EVERY OTHER WORD THEY SAY IS PLEASE HANG FOR A MINUITE, THE THEY COME BACK AND ASK FOR ANOTHER 2-MIN. AND ON AND ON. THE PROBLEM THEY NEVER UNDERSTAND WHAT YOU HAVE BEEN TELLING THEM FOR THE LAST1-HR.&20 MIN.
I HAVE HAD ONLY ONE QUESTION ALL THE TIME ON THE PHONE WITH THEM,AND THAT WA GIVE ME MY 17 DAYS THAT I PAID FOR BUT NEVER GOT TO USE. NOW THEY TELL ME THEY WILL CREDIT ME ON MY BIRTHDAY WHICH HAPPENS TO BE IN MAY OF 2010.
I SURE HOPE MANAGEMENT READS THIS REVIEW. BILL

I would give 0 stars , Two hours on the phone still no service. False advertising . Do not waste your money on this company. I was transferred sevn times, and even told them to stop giving me the run around. This is my second night in a row trying to activate this refurbished with 300 minutes phone. Claas action lawsuit needed.

We have two Net10 phones and have had no problems with service or activation. Net10 provides us with better service than all the other providers we have tried over the past 25 years.

The only problem with Net10 so far is trying to unsubscribe from their email list since they send several messages a week to remind you of offers and the status of your plan.

We also use Skype-Pro along with Net10 for international calling.

The Net10 phones are simple phones that do what they are intended for, making voice calls.

on website they offer 1500 minutes that are good for one year, but will not let you buy it. If you want one year minutes, you must buy 2000 minutes.

customer service is NO HELP!!!

Call this Part 2. To see the SIM card runaround I got from customer service that I posted on 9/2, scroll down about 30 posts.

My previous Net 10 phone ran out of minutes, so I went to Big Lots and bought a remanufactured one for $20, which came with 300 minutes and 60 days of service, which is a $30 value. I get home, and get online to transfer my number to the new one. I follow the directions step-by-step on Net 10's web site, but it didn't work.

CALL 1: So, I call customer service and tell them I want to transfer the number. They said it looked like my previous phone had expired. I told them it still had time left, but I tried transferring the number on the Internet. They said to wait 15 minutes, turn it off and back on, and see if the transfer was successful. If not, call back.

So I do what they told me. Nothing.

CALL 2: I call customer service again and tell them the story. The lady gives me a series of codes to punch into the phone. It seemed to work, because the number appeared on the new phone, and the time balance was the way it should be. I thanked her and hung up.

I decided to try and see if I could make and/or receive calls with the new cell phone. Short story: NO. It was a nice day, and I had somewhere I wanted to go, but I decided I would first get the problem fixed.

CALL 3: The thrust of this 45 minute call to customer service is that they somehow determined I had a bad SIM card, and they would need to send me a new one. Great, I thought. It only took 6+ weeks and a million calls (see below) to get the last SIM card they promised me. As the call dragged on, I just wanted to get going about my affairs, but I knew it'd be SIM card suicide to not let the call take its natural course. The guy asked me for my "billing address." I gave him my address. He then asked if the shipping address was the same as the billing address. I said it was. He kept me on the line while he and his supervisor filled out the needed paperwork to get the SIM card rushed to me in "3 to 5 days, but at most 7." I asked him, "Do I have your word that I will receive it soon?" He said I did.

That evening (this was Sat, 9/19) I got home and listened to a long message on my home phone's answering machine. It was basically Net 10's people assuring me the SIM card was on its way. I thought ok, not terrible.

Wednesday came, and no SIM card.

CALL 4: I decided to call and see why I hadn't received the SIM card yet. I fully expected them to say it was only 3 days and to be patient. The female CS rep, after a copious hold, told me that they hadn't sent it because they did not have my "correct shipping address." I then told her my address. She thanked me and said they would get it out right away. I asked what address they had. She said, "We had the address you just gave me as the billing address, but the shipping address was blank." Geniuses! Of course they wouldn't want to roll the dice that I was one of the 99% who have the same billing and shipping addresses!

But wait, there's more! I asked her, "Had I not called today, would your company have ever called me or made any other attempt to either ship it to the billing address or somehow find out where to ship it?" She said no, they would not have done anything had I not called. Can you believe that?

I'm still waiting. Hopefully not forever!

TERRIBLE customer service! I bought an LG600 from them back in May 2009 and had it replaced three times because of problems with the phone itself. I was promised a Motorola em326 three times by customer service and after three weeks have still not received the phone to replace the garbage LG600. I was told that there was a problem at the warehouse and could not get it to me. This after two weeks waiting and no one calling from NET10 to inform me of this. Warning: DO NOT GO WITH THIS SERVICE, AS THEY ONLY PROFESS TO GIVE GOOD CUSTOMER SERVICE, AS IN REALITY THEY DO NOT!!! I've reported them to the BBB, JD Powers, and the FTC for there lack of customer service ethics.