Raph

{ 05/22/2013 }

I enrolled but my minutes were never added and then my phone ended up getting deactivated for at least 24 hours before I could get it back to work again. Even after spending almost an hour on the phone with customer service agent, still nothing was resolved. No compensation, poor customer service - takes forever to speak to someone. I am very upset and pretty disappointed. Even though I have my phone back to active now and re-enrolled into auto refill, I don't feel I can stay with you much longer.

Please don't waste your time and money

{ 05/22/2013 }

First the said unlimited data only for the the first month and next month you get txt said you have only 1.5 GB data so want to other company 10 days before my last day with net10 I call to get my account number I have hard time to get it no one speak English I be leave the net10 use India for there customer service it's hard to understand , so I wait day for my number to transform from net10 nothing 2,3 day later I call the rep said ok we working on it by tomorrow your number will be with other company next day none day after nothing I call again the same thing ok now my last day it was 2 day ago I waste my $65 and I lost my number I have it for t mobile 7 years ago now I want I bought new sim and have a new number this net10 the like to keep the numbers because the don't have too many that's way.

Net10 stole my number

{ 05/22/2013 }

After week asking them to transfer my number all what I get yes I spoke to 5 customer service all of them the said take 12 to 24 hours to change 7 day later never haping so I lost my number I have it for 5 years so I find out my freind of my the did the same thing to him this company stole the numbers for every one if you like to lose your number and waste your time net10

Andrew

{ 05/20/2013 }

I've been placed on the high data usage list after using 220 MB of the 1.5 gigs allowed. They have turned off my Internet and refuse to restore service. I switched to their unlimited t-mobile plan and they have suspended my service again saying the UNLIMITED date does not apply to me.

This company is a borderline scam.

Bill

{ 05/19/2013 }

I reside in a 757 area code and am issued a 304 area code phone number which is 300 miles from me in another state. All efforts over a three month period to resolve this were a waste of my time. Service is beyond terrible. I will do without a phone before renewing. Don't make the mistake so many have done...go elsewhere!!!!

jack van valen

{ 05/17/2013 }

Last month they were running a promo that if you signed up for the 750 min monthly plan you would save 5.00 a month..So I did..Today they refilled my mins and still charged me full price..So I called Cust Serv and they said they never had such a plan..What a bunch of BS..Seems there is always some catch with net10...

Frank

{ 05/15/2013 }

I purchased a Net10 phone along with a prepaid card. The phone had issues with activation, so after 2 hours with tech support they decide my sim card is the issue. They sent me a new sim card, which arrived in 4-5 days, only to tell me that - after another 2 hours with tech support - the phone is the problem, not the sim card. Their solution to this was to send me the exact same model of phone. The new phone arrived in the same time as the sim card (3-4 days), and it was still having the same activation issues. Their new solution? Another sim card! I'm going to be in my third week of trying to activate this phone before the new sim card arrives and couldn't be more frustrated. A process that shouldn't require more than 10 minutes is scheduled to take me at least a month. This is absolutely the worst service I have ever dealt with. I strongly recommend avoiding Net10 at all costs.

Dealer

{ 05/15/2013 }

All I really have to say that Net10, Including TelcelAmerica have the worst customer service. I also include SIMPLE MOBILE in this since Tracfone owns all these companies now. These companies come out big and bad promoting their services and at the time you get them, you start having problems then they change their terms and conditions. Example: Net10 capped their web at 1.5GB, they take away your international text and also your international calling, and why the hell do they promote unlimted???.. TelcelAmericas, and its a shame they are using that name to misguide the Mexican audience, there is no unlimited calling to cell phone internationally but only 400 rollover minutes to cellphones and 15 international numbers, plus the internet goes off and on. And Simple mobile... IT is not unlimited web, this company has a web cap that is not even stated in terms and conditions, you will get a text message stating that you are violating the terms and conditions and no representative can tell you what the web cap is!!!! (I have rounded off the web cab at 2-2.5GB of data use) as a dealer I will get my word across I am tired of spending on every call 1-3 hours to solve a customer’s issue! To get it clear it is not the customers fault is the damn companies fault!!!! Customer services representatives are not even trained, nor supervisors!!! A supervisor has to speak to another supervisor, so why the hell did they get the title of a supervisor!! These companies are garbage if you are looking for international calling, picture messages, and data use!!!!! I will sure eliminate all these 3 companies out my store!!!!!

Matt Casdorph

{ 05/09/2013 }

I am a current customer till the end of the month, I have had Net10 for over 7 years, I been on the unlimited plan with autopay for over a year, they have the worst customer service that you could possibly imagine, I spent the last 2 months trying to swop out my sim card (after the AT&T sim 1.5gb data cap) to the TMobile sim offered by Net10, I never got my card, just told "We have fixed the problem" and "expect your sim card in 3 to 5 days", well I never got it over the last 2 months.

The reason I wanted to change the sim is because Net10 had a website to swop out the card because TMobile was still supposed to be unlimited data, and the AT&T card would not be after March 1st, so over those 2 months I was paying for Unlimited, but not getting unlimited. They gave me the same copy/paste BS everytime I contacted them about it, and just yesterday closed my support ticket. They are shit!

Long story short, I cancelled autopay and removed my credit card and am looking for a better company. Unfortunately Tracfone has a monopoly on the prepaid phone business owning these prepaid companies: TracFone, NET10 Wireless, Straight Talk, SIMPLE Mobile and Telcel América, so don't expect much better customer support.

P.S. I'm actually surprised this website gave them this high of a review unless this site is biased and owned by net10.

Philip Koehlhoeffer

{ 05/08/2013 }

I'm a new Net10 customer but maybe for not much longer. I purchased a new phone Sunda about 3 p.m. I want to port my cell number frome Cricket to Net10 and it's now been 72 hours without a phone. I see now reason for such delays in porting a number. I have to keep this number but was told it might be May 10, 2013 which would be another 72 hours. I think we need rules for all cell phone companies when it comes to porting a number.

Still Steaming

{ 05/08/2013 }

0 stars is the correct rating. I'm still steaming over their horrible, deplorable, laughingly awful "customer dis-service". It's simply a joke. They could not port my existing phone number, they could not issue a new phone number, they did not seem capable of answering simple questions, and they give "runaround" a whole new meaning. As I type, I'm staring at a $50 Net10 card, PIN scratched off as per their instructions, and no recourse for the money I lost. Luckily I was able to return the phone. STAY FAR AWAY!. Everything you've read here about this company is the gospel truth.

Extremely Irritated

{ 05/06/2013 }

If I can give net 10 a "negative" 10, I would. The customer service is a complete joke. I even spoke with a supervisor and not any better than a regular rep. I bought 2 net10 phones awhile ago. I bought one for me and one for my daughter. Last April, I lost my phone. I wanted to keep my phone number so I asked if my "lost" phone number can be transfered to my daughter's net10 phone. "Oh Yes it can be done" they say but it was not done. I called again the next day, I might add that it always takes forever to speak to a live person and again explained the situation and "yes it can be done" they say but again, nothing happened!!!!!! They have the nerve to email me a "how did we do? survey so I gave them a piece of my mind that they don't know what they are doing and they keep lying to me.....after two days, I get a call from another customer service rep. She said I would need a new SIM card to transfer the phone number!!! The previous girl never mentioned it!!!! Then I receive a new SIM card and I am suppose to call them to finish the process of transferring my old number. I called, waited 15-20 minutes to talk to a rep, she takes forever retrieving info from her computer and after being on the phone with her for 15 minutes, she says the phone number that I want is no longer available. WHAT!!!!!!!!!!!! I could no longer handle talking to her nonsense so I asked to speak to a supervisor. Again I get transferred, by this time my anger is boiling, I repeat what has happened for a month, I need to know if the phone is available...she (supervisor) needs to check..computer is taking some time, it shuts down on her, it's taking some time, it shut down on her again....this was going on over 10 minutes. Finally I had it, I no longer want to deal with the "transferring the phone number"...I told her I will just use my current number but make sure to activate it so that others can call me (it wasn't doing that). I told her I will finish using this phone until it expires and then go with another plan. At the end, she has the nerve to ask me if I want to add more minutes???? I had to confirm if she was indeed a supervisor because I could not tell the difference between her and other reps. I informed her that I will never use net10 again, ever and will let others be aware of this company.

S Ahmed

{ 05/05/2013 }

The customer service is horrible. They make the mistake when you ask for help and then will say they can not fix it or no refund is possible.

net joke

{ 05/04/2013 }

Lord above these people and this company will suck the life from you. Not once has anyone spoke English as first language. They can't be understood. Is this real or a bad bad joke. How sad. As their customer Ur a victim. BEWARE. DONT DO IT. RUN

Brittany

{ 05/01/2013 }

This is the complaint I submitted to net 10 I have been waiting on hold for 45 minutes at this point in time, It is 5:15 on 5-1-2013 Net 10 is a terrible provider and I have had nothing but issues from this phone company save yourself the time and headache and pick another service provider this one obviously doesnt have their stuff together.

For the past 4 months I have had to call customer service because my phone was shut off before the due date, before that was issues with double billing, I am pregnant and constant issues with your service has made me extremely unhappy, your poor service puts me at risk with complications in my pregnancy due to the inability for you to correctly handle your services. It clearly states that my services start on the second of the month, In addition I have a 50 dollar credit on my account that the website says will be automatically credited to my account that has not been the case as I have had my phone shut off early every month and had to waste my time waiting on hold just to have this resolved. I have restarted my phone via hard boot and the issue remains. If this continues any further I will be finding another service provider. This complaint will be posted on ALL review websites and you will be reported to the better business bureau.

Tired of the runaround

{ 05/01/2013 }

I used to think this was the way to go, now I need to look for a new provider. Things worked great for me for 18 months, then something happened. I have to call every month for 4 months now to get my mins added, which used to work just like they say it should, adding though the phone. I did transfer my old number to my net ten phone when I got it 2 years ago. Like I said, worked like a charm for 18 months, now they say I have the wrong number, every month!!
Some customer service reps are good, some are not. But even the nice guy I talked to last month did not fix the problem, cause here we are again! Right now they are unavailable to handle my problem as they open at 9am, not 8 as the info at the top says. Really frustrating!!!!!!!!!

Shawn

{ 04/29/2013 }

Here's how this played out:

Went to Walmart and was told that for the "bring your own phone" I had to purchase a Sim online. I tried and was told that I had to purchase at Walmart. Went back to Walmart and was told "We do not sell SimCards". Called Net10 (again) and was told that they would be arriving in stores shortly but not all Walmarts knew that and not all Walmarts would carry them. I waited about a month and finally one of my local Walmarts started carrying the cards. To make sure everything went smoothly I swapped my wife's phone and number first. I ported the number from AT&T and had talk and text probably within 15-30 minutes. Data would not work at all with the setup data that I was told to input. I followed instructions to the "T" and I'm an EE so I know electronics. I finally found somebody elses recommended APN settings in a forum (they were completely different from what Net10 told me to input) and they worked so on about day 3 I finally had data up and running. On about day 5, data just stopped working. After a day of swapping settings around, I finally went back to the original settings that Net10 told me to put in and it worked. So...about a week after getting the card/plan I finally had talk, text, and data up and running.

Now....this is about the same time that I finally get around to getting mine swapped over. Since they said it could take up to 48 hours for the number to swap over (even though it probably took less than 30 minutes), I did this on a Friday afternoon so that I would definitely be up and running my Monday (or so I thought). I got the same card and same plan ($65 at Walmart) and went home to install. Apparently the setup process is different once you have an existing line so it never asked my wife if we wanted to port a number. Before you realize it, it says "Congrats, your setup is complete" and a number is assigned to the card. So I call Net10 and say, I need my number ported and you didn't give me the option. In broken english, a voice says, "ok, let me get that fixed for you". After probably an hour, I'm told that everything is good and I just need to wait 48 hours. I try periodically throughout that 48 hours to no avail. Sunday night (48 hours later) I call back and say WTF. Again in broken english, I get apologies and am told that once a number is assigned to a sim card it cannot be reprogrammed. I'm told that the card was already ordered on Friday (even though the other guy never told me that) but will take 3-5 business days so I'm looking at 5-7 days without a phone. I say, "That is unacceptable in the year 2013. I need my phone. I'm building a house, I need it for work, etc, etc." Again in broken english I get "Sorry, I've already told you it won't work...." No sympathy, just sarcastic, frustrated empty apologies. "Ok, fine, but overnight me a card." "Nope, we don't have the capability." What business in 2013 doesn't have the ability to overnight a 0.01 ounce memory card?

Bottom line is that you are taking a big risk when you have a number ported over with this company. You had better be ready to be without a phone for a week. My wife's transition went smoothly both because it was the first one swapped to Net10 and because it was the last one swapped from AT&T. As an engineer concerned with quality and processes, I wanted to provide feedback. Here is what I would recommend:

Setup of ANY new service (not just original phone on plan) should immediately ask whether a number is being ported for another carrier.
Completion should include a warning: "by clicking "Finish" I agree that my Sim card will be assigned a new number and that I am not porting an existing number from a separate carrier. This step is not reversible and Sim cards are not reprogrammable."

BTW, I was told (also in broken english) that if I wanted to make a recommendation I should write corporate headquarters in Miami. If this company wasn't bankrolled by Walmart it would be dead today.

On a brighter note, the service is ok. At about the same time that the data finally started working as it was supposed to, the calls started sounding muffled. I don't know how I am supposed to know if that's the service or the phone, but the phone's been working fine for about 4-5 months on AT&T and for about 3-5 days on Net10. You can't beat the price but if the service and support SUCK is it really worth saving 20-30 bucks a month?

Martin

{ 04/28/2013 }

Simply the worst. For those of you thinking of going this route...DONT! I know we all say customer service is nightmare...but heck maybe I won't need? But guess what..you will and then good luck. This company absolutely cares nothing about there customers. I lost a whole bunch of minutes overnight, called , was on hold for over an hour..then could not understand the person. Basically said I was lying. Screw this...how do they stay in business? Switched to PagePlus, what a difference. Great company, US support. Online takes a minute and your helped. Through my net10 phone in the river. You have all been warned.

Marie

{ 04/27/2013 }

Only gave 1 star because there wasn't a NEGATIVE 10! WORST service in the history of cell phone service!!This company employs people who don't EVEN KNOW ABOUT THEIR OWN SERVICE!They read off of pre written out reply pages, that don't even apply to what you are talking about. 7 months at 2 hours a call each month, and THEY COULDN'T EVEN FIX THEIR OWN BILLING PROBLEM. EVEN THOUGH EACH TIME I WAS SPEAKING TO A "MANAGER" AND THEY WERE GOING TO "ELEVATE THIS PROBLEM" Don't even bother with this company, pay a little more to have piece of mind, and your welcome.

Daniel Grin

{ 04/21/2013 }

Before NET10 I've been a T-mobile customer. Reason for leaving T-mobile was my Unlocked Samsung Galaxy R smartphone, which wasn't supported by T-mobile on data web at all. All what I am writing here is absolute truth.
I don't have any complaints and frustrated moments with my unlimited talking plan. Connection as well as T-mobile.
About data & web.
Since my Galaxy phone doesn't support 4G, it's working only on 3G or H+ with NET10. I live in Albany NY state, and my maximum data speed is 3mb/second, by which I very satisfied. But my regular common data speed usually is 2,5mb/sec, that is good for me as well.
Definitely, their Customer Service must work a little bit better then now. Sometimes it takes a lot of time to reach a technical assistance.

Norm

{ 04/14/2013 }

They wouldn't port out my numbers, they double charged me twice and owe me over $200. If I could give them no stars, I would do it with no qualms. Stay far away from this company.

Erik

{ 04/11/2013 }

Net10 has got to have the most stupidly obtuse web interface of any I have encountered. Customer service seems hampered by their 'Catch-22' kind of chasing around to zero in on problems. Just now, a simple updating of changing the dates for a credit card renewal has taken me a good hour - and still not done! Unbelievable! This outfit seems determined to drive customers away until they go belly up. SHEESH!

Cassie

{ 04/10/2013 }

I only gave this 1 star because I had to. I wouldn't give Net10 any stars at all. This is THE worst no-contract phone carrier I have ever dealt with. Customer service is awful and they WILL scam you out of money. I have had three different phones with them and lost money with no help from customer service. Please do yourself a favor and get a contract phone. Or any phone except Net10.

Catherine

{ 04/03/2013 }

I have had their easy minutes plan for about four years now. Customer service was challenging because calls go to India. Takes hours to resolve issues. Now they have NO phone contact number for support. You go on line and fill out a form - three days later, still no contact. I'm done with them!

Tim

{ 03/30/2013 }

They are stunnigly horrible. I have 1800 minutes credit with them and they are trying to get me to buy more air time in order to have the 1800 minutes. Originally they taold me that all I have to do is reactivate the phone. They are also saying that I have to wait for a new SIM card or buy a new phone. That is a lie, hardware doesn't become useless if not used for 30 days which is their excuse. I am currently on my third hour on the phone today and am getting nowhere. In the past they have lost my call records requests and didn't tell me about it until the call records had been erased, then they destroyed phone messages that I needed save, that was when I tried to FWD the messages, I told them the messages were very important and they said that they would enable FWD's on my phone. Instead the somewhat English speaking rep had them destroyed as she reset my voice mail box. STAY AWAY FROM THESE LOW RENT CON ARTISTS.

john

{ 03/30/2013 }

If i could rate the pay as you go i'd give it a 4 i used this feature for years with little or no problems just do not let your service time reach zero or you lose all your minutes.

That brings me to the easy minutes, I give them zero stars. You give them your card and they will charge you twice and give you no service days. I was charged 30$ for 200 minutes and 1 day. instead of being charged 15 for 200 min. and 31 days.
Online support i would give an equally dismal zero stars i would not tell my greatest enemy to use online support, it's that bad.

Phone support has been about 2.5 stars they have helped in the past. The last time they gave me the additional 200 minutes and 31 days. I was still screwed out of 30 days though. I could barely hear the rep on the phone and they were not very polite and ended the call pretty abrupt.
All in all it's probably still better than tracfone. I guess i'm choosing the lesser of two evils for now anyway.

Disapointed

{ 03/28/2013 }

Using unlimited plan. Everything working great until found calls from overseas get a message that the phone number does not exist. Customer service is not savy, following a checklist. If problem is not in their book, they return to the beginning and give same answer. Called my phone from the US and said, see, it works. Don't buy if you take calls from overseas. Wasted my money with these amateurs.

Alex

{ 03/24/2013 }

they suck no mms tried to program it and it didnt work i hate it

drew34

{ 03/24/2013 }

Do you like Emergency Phone Calls Only on your screen when you are making a call in an urban area? Do you like dropped calls? Do you like the Internet on your phone turning off every few minutes when you are not on it? Do you like the service desk to state that the reason the Internet is off is due to you purchasing the phone in another zip code? Then this piece of crap is your phone.

bill

{ 03/22/2013 }

customer service doesnt exist, unlimited doesnt exist God created the earth quicker then they could port a number and give me use to my phone. it took 6 days 7 hours and i had to spend over 8 hours on the phone with them and the whole time it was net 10 which they admitted i had to buy 3 sim cards for 1 phone and 2 came from thier site. metro pcs was a close second from what i read and heard from personal experiance i spent 180 to leave verizion early for this i wasted my money!!!!!!!!!!!!!!!!!!!!!!!!

TopNotchWireless

{ 03/22/2013 }

Net10 is the worst Prepaid Carrier EVER!
-Net10 does not have a 4 digit pin (Makes it impossible to port out your Number)
-Net10 is not unlimited internet any more (1.5 GB Data Now)
-Net10 $65.00 plan can not be utilized if you have you own phone (it used to but now they require you to use there phone in order to make international texts)
-If you do not pay your bill on time you need to power cycle your phone in order to have your phone working again
-If you do not pay your bill and your phone shuts off they will recycle your number!!!!!!!!!!!!!! Even if your 1 day late!
-The Customer service line will sometimes hang up on you if there to busy ( UNREACHABLE at TIMES)
-The Customer service reps are UNTRAINED! INCOMPETENT! and lack the capability to use there common sence!

Scott

{ 03/20/2013 }

It's all true about what everyone is saying about customer service, overseas and the worst ever. Do yourself a favor and steer clear

Lee Rad

{ 03/20/2013 }

I got the phone and card promptly from Net 10 Wireless online. i got the phone activated easily and made calls and sent texts the first day. It worked well, so I did not check to see how many bars I had. The next day and since I have not been able to connect with one bar or less, from my house. At work I have no service. The Net 10 packaging gives you several options to check if yopu want to return it, which I do since it won't work from my house. The two lousy customer service repas I have talked to have said nothing is wrong with the phone, and it will start working osme time. Lousy, lousy, lousy customer service, as most other reviewers have experienced..

karen green

{ 03/20/2013 }

I purchased familly plan for 3 phones. Could not use exsisting phones as commmercial states. Ask for money back. No response ever after multiple tries. Out 120 dollars they get for doing nothing

FURIOUS!!!

{ 03/15/2013 }

On February I went to a doctor appointment, turned off my phone (per requested signs), and forgot to turn it back on. I remembered about 24 hours later, turned the phone on, and the message on my phone read "unregistered SIM". I fought for one and a half hours with Net 10 (Philippines) with their telling me that I had:
1) Let my contract expire (Not true. I added several hundred minutes on February 14, 2013)
2) Did not have a valid name/phone number/account with them (Not true. I have been with them for 4 years)
3) My phone number had been inactive for 3 years (Not true. I only turned my phone off for 24 hours. No contract inactivation whatsoever.)
4) Was told that someone else had my phone number and would have to relinquish ownership in order for Net 10 to give it back to me (Not true. I have had this number for 4 years)
5) I changed my cell number last September (Not true. I got this number 4 years ago.)

None of the above were true. I tried to talk to someone in the US, but "they are closed". It was late, so I gave up for the night.

The next morning, I was told by Net 10 that:

6) Lady told me that people who had my “old” number said that they agreed to give it up, and I could have my old number back.

The next morning, I spent another 2 hours trying to make some sense of the whole mess. Still nothing. I finally told them I was going to report them to the FCC. Then the tone changed. Long story a little shorter, they are going to send me a new SIM card - what was probably the whole issue in the first place, and I can get my old number back. In the meantime, I was going to report them to the FCC, and found out they HAVE to give me back my phone number. (All I did, remember, was turn off the cell phone and turn it back on again 24 hours later.)

I received on both the following Wednesday, and the Sunday after that, that my cell phone contract has expired, and if time is not added on Thursday or Sunday, my service will be discontinued. Harassment!!!!

Bashir

{ 03/13/2013 }

We need the unlimited data plan for iPhones
1.5 gigs is not enough for us you can charge
More then $50 for unlimited plane for IPhones
Or you can make deals like anybody can buy 365
Airtime plane for unlimited talk text picture and data and 411

CS1990

{ 03/10/2013 }

HORRIBLE SERVICE!!!!!!! BEEN WITHOUT SERVICE FOR 3 DAYS!!!!!! ON THE PHONE FOR 3 HOURS STRAIGHT TODAY TO FIND OUT NOTHING I CALLED IN FOR!!!!!!!! DONT USE THERE SERVICE IT IS HORRIBLE!!!!!!!

Aleta

{ 03/08/2013 }

The worst customer service I have ever experienced. The reps speak very poor English and mess up whatever you need help with. It took a half hour to add time to my phone. I am sure that I will end up going with another company soon because I have struggled to replace a defective phone for over a month.

Joe

{ 03/08/2013 }

I used net10 pay-as-you-go plan for my son, when he is camping, doing summer camps etc. I bought a plan last summer, used all but 34-min, that plan expired after 6-month, which is OK. then I bought similar plan from net10 again to my surprise their credit that 34-min into this new plan, and also got lucky the number still the same for my son to use. Cool since I thought net10 only roll-over minute on plans that has not expired.

net10 sucks

{ 03/07/2013 }

If anything goes wrong you'll have to wait 45 minutes on the phone to talk with anyone

serhat

{ 03/04/2013 }

im trying to transfer to tmobile they dont release my phone nr since 7 days. i had to wait 47 min to talk customer care wich was not helpful

mimi

{ 03/02/2013 }

OOO!!! I have not used the customer service yet not looking forward to do so after all the comments... I have done everything over the internet and so far i like net 10 and hope to stay with them for something so far so good....;)

Adam

{ 02/26/2013 }

Gave Incorrect amount of stars in previous post.
The worse provider and service you will ever receive. They prices are the same as what you will find at any other carrier. The only difference is that there is no contract (whoopee). They lost the phone number I have had for over 12 years … 12 mthr-fng years. I would never suggest this company to anyone and I would enjoy nothing more than to see them go out of business. I could also not receive service in one of the fifth most populated city in the US at certain times. If you live in the fifth most populated city in the US, you would expect to get good phone service because of the density of the network setup in these heavily populated areas. Yet many many times I would have to go out of the building I was in and walk around until I could get a signal. When you sign up with this company … be prepared to get cell phone signal comparable to that of the early 1990’s … turn around … contort your body … go outside and walk around until you finally receive a signal. If I could give them a negative rating I would.

alberto

{ 02/23/2013 }

please , don't spend nothing in these company.
i bought the clearspot 4g wifi, and its supposed to be be working on the road on movement and on speed up to 65 mph it does not work.do not trow ur money away do not buy it

Alexis

{ 02/22/2013 }

The phone never worked properly, 6 hours with a customer service and hung up with no solution.Do not waist your time and money with this company

Tiffany Polzin

{ 02/22/2013 }

Worst phone service I ever had. Internet barely works its like they shut it off so you can't use it to your full potentials. My GPS is also affected if I use either too much they just shut it off . It takes a day or two for them to turn it back on if you stop using it

Timothy Evans

{ 02/21/2013 }

I JUST CHANGED OVER TO NET10 TWO MONTHS AGO.i THOUGTH IT WAS GREAT,UNTILI GOT A TEXT ABOUT THEY ARE LIMITING OUR DATA TO 1.5 gb nOT SO GREAT ANYMORE. mAYBE iLL GO BACK TO cRICKET.

Everett

{ 02/18/2013 }

In a time when customer service in general has become dehumanizing, this company goes out of its way to ensure your misery. I could go on at length, but I just wanted to post something somewhere to urge consumers to take their business elsewhere.

I HATE NET10

{ 02/18/2013 }

Possibly the WORST customer service of any cellular company! So I buy one of their phones and activate it. The phone number they assign me is in Mississippi while I am in California. So I call them to give me a local number. The girl who answered starts arguing with me that Mississippi IS my local number! I ask how can a number 2000 miles away be my local number????? Then she says it doesn't matter cause everyone has free long distance. I say what about people who have landlines who are charged for long distance? What about if I were conducting business no one would call an unfamiliar area code 2000 miles away????? The dumb broad who sounds Indian kept lecturing me about US geography!!!!!! She finally agrees to give me a new number..... again it is a Mississippi area code!!!!!!! So I call again, and another girl starts arguing with me that it is my local number!!!!!!!!!!!!!! She assigns me a new number and it is again in Mississippi! Then I call again and this gentleman answers and when I tell him what happened and I need a certain area code, he says OK and finally gives me the correct number. So the previous 2 witches were either poorly trained or that time of the month!!!!!

jayy

{ 02/17/2013 }

I have had no problems! But, i have not had to deal with customer service. I live in a rural area and neither verizon or att had service in the area. I tried a sprint phone that worked but data was really slow and hit and miss. So i bought a samsung galaxy s2 for a sale price of 200 and got unlimited data and minutes for 50 dollars, and it works at my rural home and any place i have been so far. In fact i call international and I did not have to get a international plan. The one i have works to make calls to europe. i bought the phone in a store and paid for the unlimited card online, i set it up to charge automatically monthly and for 3 months i have had no problems. The only problem i have had is that my phone says net10 on it and not verizon so my friends laugh at me.