Customer service is ok, not from the general US from my experience, but hey what companies customer service staff is. The rates are low for calls and text messaging. If you wanted discounts on night and weekend calls get a regular cell plan. The phones may be on the low end, but where else can you, buy a prepaid phone for $30 with 300 mins included? Nowhere, and your better off buying a new phone when yours runs out as the 300 min card is same price as new phone with 300 min. All you have to do is call Net 10 and transfer your old number and mins to new phone, a pain yes, but still cheaper than buying a regular plan. Even their sub company Tracfone is more outrageous. Well Net 10 now has the 200 min card, as im guessing they realized people were just buying new phones instead of the 300 min card. Decent coverage, actually better around here than the larger companies. Phones are alright for the money, and min's well that speaks for its self.

Net 10 and probably Tracfone too, are a scam. I order a phone, and it doesn't work, they have not gotten it to work nor will they give me my money back. NO customer service, a bad deal, I am out $30.00. Go with a real cell provider even if you think it is a little more it won;t be in the end.

I was hesitant after reading the complaints on porting numbers. I went from Verizon to Net 10 in less than 36 hours, done entirely online. It appears that either I am lucky or their porting problems have been resolved.

Something missing from these reviews is WHY DO WE HAVE TO LOSE OUR MINUTES? I don't like the idea of an expiration date. That's a CONTRACT! I seldom use all my minutes, then I have to run off and get another card. All cards, no matter what cost, should last a year at least, better yet, indefinitely.

I don't use my phone very much. So it sure as heck ain't 10 cents a minute if you don't use up your minutes. That's misleading and false advertising. Otherwise, the Clamshell phone itself has been fine.

I'm surprised this company continues to outsource customer service to foreign countries, especially in lieu of our economy. All of these companies need to understand that poor reviews online can and will, eventually kill them.

I too would give this company 0 stars if it were possible. The customer service is the absolute worst! The phone works sometimes at other times I it isn't working but you don't know until someone asks if you received the text they sent you. The first clue that this company has problems should be the fact that as soon as you call customer service there is a recorded message that says if you are not able to make or receive calls turn your phone off and back on. I went with Virgin Mobile, my teenage son has had their service for several years now and we have only had to call customer service one time and they took care of his issue right away. I use the unlimited calling and texting and Virgin Mobile is about $24 a month cheaper than Net 10 for that and it includes picture texting. I suggest you look around and make sure you are willing to deal with really poor customer service prior to purchasing a net 10 phone.

I think the service is good. Reception and ability to use as I travel state to sate is good. I just wish that they had a higher quality phone in their line up of products.

Sorry there is no zero star rating. Before I needed to use their "Customer Service" I would have given them a three star because they were doing what they were paid to do. Now, since I have had a problem adding minutes to my phone, and have had to use their "Customer Service", the rating would drop to a zero if possible. After you are on hold for a long time, someone answers, you go thru a series of checks, presumably to see why the airtime was not added as it should have been, and then the rep says "wait 15 minutes and the time will show up on the phone". Not true. That is just an excuse to get you off the phone so they can give their "help" to the next customer's problem. I did this routine twice, with no results. The last time, the rep said he would transfer me to a different department that could help me. He wouldn't give me the name of the department, he said that it was "company policy" not to be able to provide that name. So, after being transferred and being on hold for about 15 minutes, I hung up. I think this secret department is where the customers go to die. I really don't believe that that transferred call would have ever been answered. After waiting a few more minutes I tried to call "Customer Service" once again, only to hear a recorded voice tell me that due to "a high volume of calls" my call could not be answered. So much for Net 10's service to their customers.
I think Liz must work for the company, since she must not have English as a first language and she gave such a glowing review.

i love net 10 i love there companey and everything they also have nice phones and i just love there companey and there phones.

I have had monthly bills with, Verizon, AT&T, T-Mobile and Sprint. I now use only about 200 minutes per month so a $39.95 contract plus tax is a waste of money for my. There are many pre paid company's out there T-Mobile and TracPhone being the most expensive followed by Verizon and AT&T that charge one dollar per day just to use the service. I thought I would try Net10 because Walmart had an LG-300 for $14.88 with a free $30.00 card. I called customer service to activate the unit they were friendly and there was no problem. The phone has a good sound and a strong signal in my area, after using 20 minutes I called to port my number in from Verizon. They sent me a new sim card by FedEx next day mail. I dropped the new sim card in the phone and it worked with my old phone number with no problems. I like that I can see how many minutes I have by just looking at the phones display. I found that if you need to get through to customer service the fastest way when calling is to hit the activate a new phone option and then keep hitting the zero. My experience with Net 10 is just fine, activation, number porting customer service all good. The price of the phone was free with the $30.00 card, no drop calls good strong signal, no problems with number porting and customer service.
I have no complaints and I am very picky. Net 10 gets 10 stars and is recommended to all, by the way I use to own a phone store.

This is a good company you just need to know the ins and outs. Customer service is hard to understand but for the most part they try to resolve the problem. The phones a good the lg300 is just a little hard to hear on a call. Make sure you know what network works best were you live. Then check the barcode on the product to find out what network it runs on. Do your research on the internet lots of info.

I have been a net10 customer for about 3 years. I have upgraded phones, transferred my number and had numerous dealings with net10 customer service. The representatives seem very snappy, speak poor english, and work in an area that is very loud. There was consistently a lot of background noise on every customer service call I made. However, I was able to understand the instructions given, and was able to transfer my old number and minutes in about 30 minutes. I have also benefited from errors net10 has made with prepaid cards and their unlimited plan to the total of about 200 dollars. So in summary, I don't think business is run well, but I've experienced great phone service at a low cost.

i have had a net10 phone for a couple of years and love it. i just upgraded to
the new samsumg t401 with 3 cents a minute to text. the only problem is the tech service. there is a wait time to port an old number and usually takes a couple of phone calls. the service is great. i consistently get service where my teenage son's 100.00 a month plan from sprint won't.

Oh my god! The worst ever!!!!!
They have my transfered Qwest # held hostage for 2 week. Still no working phone.
I have spent over 10 hrs on tech support over 3 days. This company is totally incompetent. They sent me a new phone, now they say I need a new SIM card.
My wifes Qwest # ported fine WTF!
Don't do it this company Suck!!!!!

Being a low talker, I don't need 4000 minute plans. I did the math, and at less than 10 minutes of talking a day, Net10 couldn't be beat. I got a simple Samsung clamshell, and transferred my old number within 24h on their simple but functional website. I also setup a 15$/month automatic payment (150 minutes, which roll over). If I need more minutes, I can buy them online.

The phone is very simple, but functional, especially for what they're supposed to do: To allow a conversation. If you need apps to know the temperature in Djibouti, to boil an egg, or to compulsively upload images to facebook and are willing to pay 100$ per month for that, then go for it and get an iphone.

I stick with Net10. Coverage is good (AT&T), texting is cheap (5 cents), and each minute is 10 cents.

Only problem is that I cannot send international text messages. That sucks.

Almost five and a half years ago I bought the c155 model from Net 10, and I loved the phone and the service I receive from this company. I hated to get another phone but my c155's buttons are finally wearing out after all this time (very durable phone). I have now went to Best Buy and purchased a new phone from net 10 (the 326G) and called Net 10 to port my number over from the old net 10 phone to my new one and they did in about 48 hours. They were very friendly and helpful. I love everything about this company i.e. staff, service, and the phones I hope they don't change a thing. I would give these guys and their company 10 stars if I could. In another 5 years when this phone wears out I will be replace it with another one from Net 10. They have a customer for life. Good job and keep up the great work.

Crap service. Crap company. They lost our phone number and didn't credit our 450 minutes we ordered. We've been on the phone for over 4 weeks - they've sent us 3 sim cards - and every friggin call is at least 90 minutes. Every agent is in guana and know nothing about the service. disgusting that they're still even in bz. rip off.

NET10 (TracFone) is the worst company I have ever dealt with.... no service.... no speaky english. Dispute charge with Visa is the only way to deal with problem.

I finally called TracFone corporate office and DEMANDED to talk to a english speaking supervisor. I got
JP at 305-715-6500 x6176. HE IS AS WORTHLESS as the rest of the company support.

HORRIBLE customer service. I am on a monthly automatic relenishment program and although they ALWAYS get my money from my acct on the 1st, I never get my minutes without calling customer service. The average wait is an hour or more to talk to someone. I have usually had to call 2 or more times to get my minutes added to my acct. I want to get a new service.

One star is too much for this company! we've had nothing but trouble! adding airtime is not easy, and customer service is very little help. i would not recommend this company.

The best for me! I have used AT&T, T Modbil, net10 give me the best signal and the cost much lower.

Not getting a large bill every month is definetly a plus. The phone isn't high end, but it's dependable and easy to use. It would be great if the weekend prices were discounted.

I like having a prepaid service. The only thing is there is no discount on weekends.

DO NOT USE NET 10. I FELL THEY CHEATED ME OUT OF 120 MINUTES AND WHEN I CALLED TO FIX THE PROBLEM SOME FORENER FROM ANOTHER COUNTRY TOLD ME IT WAS MY PROBLEM AND THEY COULD NOT DO ANY THING ABOUT IT. WHEN I ASKED FOR A SUPERVISOR THEY GAVE ME THE NAME JAMEEL PEREZ, WHO WAS THERE AND GAVE THE PHONE NUMBER 1-800-876-5753 TO CALL AND THEY GIGGLED. I CALLED THE NUMBER RIGHT AWAY AND THE VOICE MESSAGE SAID OFFICE WAS CLOSED. I HOPE THEY CLOSE THIS COMPANY DOWN AND FILE A LAWSUIT AGAINST THEM.

Have had Net10 for 5 months now without a problem. The phone and the service are both better than my old Sprint, and it is costing me way way less. I bought mine from my friendly neighborhood Radio Shack so that if I ran into trouble with it, they'd help me out. But so far I have had not a single problem. This service means MAJOR savings for me.

I would give them NO stars if it was an option! This is the worst company I have ever dealt with and the worst phone! I bought it for my daughter early this summer and she's hardly gotten to use it. She has not been able to even set up her voice mail yet...this, after months of contact with employees over the phone, promises of sending replacement parts so that they could "walk me through" how to fix the damaged phone...which has never been dropped or anything, just defective. I let the minutes lapse for less than 30 days for them to try to get this straightened out, but when I added more minutes, the phone still didn't work right and waiting over a month now for a replacement part, that I'm sure will never come. I was also promised the 60 days I just paid for would not start until they sent the part and assisted (on the phone) with fixing it. No response to email contacts to service problems and apparently now my phone won't even turn on, but is fully charged! Guess they lied about wanting to help! WHAT GIVES WITH THIS COMPANY????

I am using up what minutes I have left with net10.
One phone kicked the bucket and it took over 3 hours on the phone to transfer close to 1,000
I went with Boost,unliminted everything and I text and send E mail to Europe FREE

Net10 is the worst service available!!! The customer service is the main reason. I have been trying to resolve a phone issue with them. I was speaking with a customer service agent and he started reading the wrong solutions on whatever troubleshooting cards they use. It wasn't even related to my issue then he started laughing and said oh wait a minute. He had to start all over from the greeting again...they just repeat their script over and over, they're difficult to understand due to accents...and they really can't help solve any of your issues. Not even a question...switching to another carrier!!! Trust me Net10 is just not worth the trouble!

O stars. I must have gotten one of the 20% defective phones that is acceptable in our consumer economy. I certainly got 100% defective customer service. It took over two hours and three calls to where-ever (English is not my first language) to get the phone activated. Finally got a supervisor who could understand and speak American English. Did not get the five minutes of "practice call" time back. So just sloughed it off. Was just thankful that it was finally working. However, the packaging of the phone promoted "$30/300 minutes BONUS" With each of the next three airtime card additions, 100 Bonus minutes would be added. Great promotion until you try to cash in on it. Stonewall! That promotion is "old packaging" and no longer in effect. Suck great service that I hung up on them. They were not too interested in keeping this customer. Will get another carrier when I have used all the minutes. Now that I have been thru the worst out there, everything else has got to be a piece of cake.

I have had my Net10 Phone for 3 months now and love it. We have a "
contract cell" with someone else but when we wanted to add another phone to the "plan" it was cost prohibitive and would have lost our current contract which is 10 yrs old. So it is hard to be that one. For an extra phone, a text phone and traveling for no roaming you can't beat it!

I purchased a Net10 phone thinking that it was a sound decision but to my dismay it wasn't. The phone was purchased on 10/23/09 and as of todays date I am still unable to use it. I've had numerous conversations with their customer reps and supervisors. When I try to make a call a message appears stating "emergency calls only". I've even had a customer service rep. ask me what I would be using the phone for. The point is that I'm told that the SIM # isn't compatable with the area I'll be using the phone. They are sending me a new SIM card. Will I stay with this company once my minutes are used up? More than likey NOT!!!

I have had Net10 service for over 3 years. I have found the service to have good coverage, with me getting out calls where Sprint and T-mobile fear to tread. My first phone zeroed out and I lost 60 minutes. Customer service walked me through putting some codes in the phone and I got back 300 minutes, which made me happy. Much later, the phone zeroed again and when I called I was told the phone was out of warranty, but that I could buy a new one and port the number. For $30 I got a new phone and 300 minutes, plus 300 bonus minutes to apply in 100 minute increments. So they paid me $30 to get a new phone. What's not to like? And battery life, I charge it once or twice a week, while my friends have theirs on the charger all the time and keep running low. Those 5 cent texts to any place on the planet are very nice. One glitch, it charges me 5 cents to send a text, and if it fails to go through it charges another 5 cents to resend. This can happen in a very weak signal area. I am sorry to see that several people have had trouble with Net10. Sometimes you do get a clunker with things.

The only problem I have ever had with my phone and and service is when I washed it in the washing machine. I am currently seeking a new phone and I will not stray away from NET10. I keep a phone with me just for necessity. Flat tire, sick kid, and things that just need to be talked about right then. I have never been "dropped." I am really sick about washing it in the washing machine yesterday. Now it won't charge and I had a lot of friends numbers stored on it. I have looked at the new ones already and won't hessitate a minute to get a new one with the NET 10 service. For me it costs less than $15 a month and I cannot agree to pay $45 a month for two years as with other plans. I kie to Keep It Simple and this phone and network have never failed me.

Net10 has the absolute worst customer service of any company I have ever dealt with. They told me punch in a code on my phone trying to get it to download updates which caused it to stop working. I have now been w/out cell service for almost 2 weeks now and am now switching back to ATT&T due to their extreme incompetence. I'm also going to have to lost the phone number that I have had for the past 8 years b/c they refuse to transfer my number from one Net10 phone to another. The money you save is not worth the aggravation,incompetence,and time wasted trying to communicate w/their "customer service" people.

I've had NET 10 for 4 years now, started out with a Trac Phone and went to NET 10. Until they were able to automatically activate your new phone and allow you to keep your same number it was a pain. However, I upgraded my NET 10 and called them to activate my new phone and to keep my old number and the minutes I had and they had me up and running in 15 minutes and I've had no problems. My husband had no issues doing the same thing thru NET 10 Customer Service. In fact I have never found this service bad at all. Before they could easily let you keep your old number it was terrible, now, within the last year, it's improved wonderful. I found, a few years back, that the issues I did have were due to old malfunctioning cell phone and not the service. i am amazed at what I am reading here about NET 10 dissatisfaction, but then again there are alot more people with the service then the people complaining and people only complain when they have issues and there really are not many of you when you realize that thousands have the service. I find verizon prepaid a rip-off and the others are no bargin either. If you use a cell phone alot then you should have a contracted service, but if you don't use one alot then NET 10 is a good service. No cell service is perfect. I found NET 10 Customer Service to be good, never had an issue with them. Just an FYI, Trac Phone is almost 25 cents a minute, thats why I went to NET 10 a few years back and yes, I know it's the same company. NET !) phones come with a sim card already in them if you purchased it in a store with the 300 minutes. I had no issues just transferring my old number to the new phone and they transferred the minutes I had on my old phone also. Usually when you start having issues with adding minutes it's the cell phone malfunctioning and not the service. keep that in mind people.

glad i read reviews ; i wont try anything , like moving the number .
but it works ok . and i never need extra
minutes . wish i could get something fancier ; but :-/ . never called customer service and hope i never need to . main problem is i want to keep this number ; but an now afraid to try to move . that may be a reason to make sure you start with the right company

It is expensive for somebody that needs it as a home line. I switched to MetroPCS and like the fact that they have several stores in the Providence Rhode Island area where I can pay my bill and lots of neater phones too!

Okay, customer service is bad, but people need to get a grip. If interested, buy one, but hold off on buying extra minutes. Just use the 300 that it comes with to try it out. If it doesn't work, take it back to Walmart. They are willing to refund the phone, but they won't refund the reload cards.
Some of the phones aren't very good, but others work great. If you are a light phone user, they are absolutely awesome. You really can't beat 15 bucks a month. Teenage girls should look elsewhere.

They sent me 20 minutes of airtime this morning.
To be fair, this company tried hard to help me. And, I really have no way of knowing how common my phone problems are. I'm adding another star for them adding minutes.

I've had my little basic no frills LG600 for about 2 months and have never had a single problem other than I need about 600 minutes per month which totals 60 dollars per month which means I think I'm switching to Cricket's unlimited 30 dollar per month plan. But Net10 is wonderful if you don't need to switch over a phone number or ever talk to customer service about anything!

Well, Just a few minutes ago, I had a thought to check my online account to see what it said about my phone status. They had an update for me. I entered 2 codes and now my phone works again! yay me! I did write them and told them that I wasted about 20 minutes of airtime trying to figure out why my phone was not working. I'm adding another star because...now my phone is working! Yay!

If you don't mind being on hold for a minimum of an hour while the person on the other line constantly puts you on hold to "speak to a supervisor," then this is the company for you. They are extremely disorganized. If you ask a question you will get put on hold again since the person can't understand you well enough to answer you. My advice is have coffee and a snack or dinner ready because you'll have plenty of time to eat it. You can even do a crossword puzzle, read "War and Peace," do your nails, etc. You get the picture. Net 10 VPs don't.

I ported my old number. That took a week of no phone service and 6 frustrating calls to tech support. I was about to give up when they transferred me to someone who knew what was going on.
Yesterday, my daughter came into my office and asked me if I got her text. Well, now my phone won't call out. Whoever tries to call me gets my voice mail right away.
Tech support made me do all of the code entry bullcrap again, then they give me a ticket number and tell me to call back in 72 hours if the problems does not fix itself.

The hard to understand(poor english) tech support really does not bother me. What bothers me is that all of the first level technicians have the exact same check list they make you go over, then they transfer you and make you go over the exact same code entry stuff.

I got a net10 for my son. His worked great. It was their basic model and he did not try to port an old number.

I haven't decided what to do. Get a new phone, or try to call tech support over my lunch hour.

I have been a Net 10 client for over a year. I purchased the phone for my 9th grader to use.

Recently, I purchased a new LG flip phone that came with 300 minutes. I called tech support (India) to have my existing phone number transfered to my new phone and the remaining minutes transfered too. That in itself was a cluster.... took three days and was totally without phone service for two days.

So, I notice that the new phone sounds like I talking in a barrel of water.... so I call tech support again. I got the run around for two days before I was told by a manager in India that "no replacement will be sent, your phone is fine,".

I am DONE with Net10. I called my credit card company and disputed the charge for the new phone. If they aren't going to make it right... I'm not going to pay for it.

I am now on a mission to spread the word of lousy customer service. Maybe if Net 10 used people that could SPEAK ENGLISH, they would not have so many problems.

Absolutely terrible service. My phone was deactivated even that I was subscribed to one of their "Easy-Automatic-No Problems" monthly contracts that add minutes to your phone automaticly.

Called their service center FIVE times to solve the problem and nobody seems to be able to help. Everytime I got the roundaround. I was finally told to give them 24-48 hours to solve the problem and that I will be contacted. Yeah! Fat Chance! That was 4 days ago.

Beside that, service center seems to be in India which poses the additional problems of bad connection and different accents not always clear.

They are fine if you remember to recharge your minutes before they expire. If you miss it by one day, you are hosed. Expect to be down a week and end up with a new phone number everytime. Missed my expiration by one day 3 x this year, and each time ended up with the above scenario. 3 hours with tech support and without a phone for a week.

I purchased a standard $30 Net10 phone in August. The set up went fine but less than 15 days / 50 minutes of call time later the phone quit working. After several L-O-N-G phone calls with customer service they said they would send me a replacement phone. The new phone arrived in about 7 days but it only had 100 minutes and 10 days of service. When I called customer service and asked about having my days and minutes restored I got the run around. I was going to buy two more phones for family members but this has me having 2nd thoughts.

used net10 for 2 years now. no problems at all and very good bars even in strange places. just bought my wife one and we tossed att

Looks like the people giving Net10 bad reviews are the one's expecting more from their plan then was intended, it's supposed to be for the casual user and for me it's perfect had my phone for 18 months except for one payment issue it's been great.Recomended to my wife but it wasn't for her not a casual user but liked it while she had it.

Rather then by 300 minute card for my W375 I buy the refurbished W375 phone with a 300 minute card and get a spare battery,charger and phone.
Also still I pay 2.5 minutes for texing 5 pages.
Another thing is with the W375 phone you can text many Countries.
Net10 says I am not allowed but their other phones say mms restrictions.
I been texting the UK,England and Germany for more then a year.
Yes the service stinks.
Over three hours to get close to 1,000 minutes on my other W375.
May be an older phone but I text the hell out of UK people I know there.
Net10 support sucks but the W375 will do global texting for 5 cents

This service is perfect for me because I don't talk on my phone often. Net10 is far less expensive than having a traditional cell phone plan. I've found their customer service department is exceptionally helpful and friendly.