Andy

{ 01/25/2012 }

I have used Metro PCS for about 4 years. I live in South Florida. Coverage is good. Price is right. I upgraded to the Samsung Admire (Android) for $79 two weeks ago. I went to a retail location. They charged me $10 for the changeover which does not seem fair, however they moved all my contacts to the new phone. If you decide on Metro PCS, go to a store. Don't try buying it from the web site and activating the phone yourself The process is very tedious and a tremendous pain. The store transaction including the phone to phone contacts swap took less than 10 minutes. I really like the Samsung. It really is a SMART phone and the voice-to-text feature is great.

Cindy

{ 01/21/2012 }

Hi everyone, I have the Samsung Admire Android from Metro and I LOVE it. The price was great, service was decent, and the plan is only $50 a month flat. You can't beat that anywhere. I have great reception and no dropped calls. I don't know why so many people have issues with this company. So far, I can't really say one bad thing about MetroPcs. The service was pretty good. The activation was done in minutes and all my questions were answered correctly. I'm very satisfied with my phone and the service. Thanks MetroPcs!

Rebecca

{ 01/20/2012 }

Everyone with complaints..check out T-Mobile. Its a nationwide service for $50 a month with unlimited talk text and web. T-Mobile has nationwide 4G service, affordable phones, and the best customer service. Its also no contract but with all the perks of a larger company. Check out T-Mobile.com and you can thank me later :)

dc6clerk

{ 01/19/2012 }

Switched back to Metro from another carrier. Do I regret it. First, they advertise a $40 plan but when you go to the store they say the plan is $45 and give you a story about having to come into the store to have it reduced to the $40. "False advertising" Second, I used to be able to receive SMS through email. Well guess what the rep tells me, "The $45 plan no longer includes metro email. AHHHH Ok. Third, tried to activate my metro account online and could not receive the verification code which is supposed to be sent to my mobile. Rep says wait a while and you will probably receive a bunch of messages. I guess I'll be switching to another carrier.

Nin@

{ 01/19/2012 }

Can't believe some people. Ok, we all know MetroPCS is not the best and we knew that even before we all moved to this provider, but why would you ever get a Metro phone if you don't have signal where you live and complain about it? Simply do not use MetroPCS.My experience with MetroPCS over the last 4 years have been good and bad but there is always a way around it and I'm still using MetroPCS and will continue. I had bad experience with other well known providers and I prefer to pay $50-$60 with MetroPCS then pay $90 plus with other carriers that will ALWAYS mess up too. I have always paid the same, only changed when i upgraded to a smartphone and now a 4G phone. One thing I do not do is go to an authorized dealer. I don't trust them, even when I was with other carriers I always go to a corporate store!Always do your research on phones and plans before going to the store so incase someone tries to tell you different you will know exactly what to tell them. To provide cheaper plans they have to cut quality somewhere -WE all know that!! So you do your part by researching before buying a $200-$400 phone so you will not be complaining here! You have to be smart about it and you will save a lot of money!I know I have!

QUESTION

{ 01/16/2012 }

I am thinking of switching over to MetroPCS but I am leery of all the complaints but willing to give it a try since I can dump them at any time. Can someone please tell me if I end up leaving MetroPCS will the same phone work with another carrier or are their phones like AT&T that only work with the one carrier?

BobSGV

{ 01/16/2012 }

i have had Metro for just about 2 yrs now.. here in the los angeles suburb of san gabriel. i LOVE there service. i am so happy with there price and customer service. its been Rare i ever needed to speak to someone, only once to upgrade my cell.. i have been on Autopay since day one and have been charged accordenly. A+ provider they are just getting better and better

Gary from Lake Worth

{ 01/11/2012 }

I've had MetroPCS for eight months already and am pretty much satisfied. I use the Huawei Ascend (no longer sold by MetroPCS) which is a pretty lousy phone but it serves its purpose. I'll upgrade to the LG Esteem in a month or so.

The connection service is stable (just a few drop calls for about two weeks). Internet is OK. I use the Kindle for Android pretty much with no problem.

For payment, I pay $50/month online; so far no problems.

$50/month for unlimited everything with a good service is a good deal in my book.

nomie

{ 01/10/2012 }

I pay $45 dollars, i have a samsung 3g. I used to pay over 90 dollars for a smart phone with internet services with verizon. For the few problems i have with metro i am not complaining at all, i get to talk to my loved ones and surf the net, when it does not freeze, but that is all right. I pay 129 for three phones compared to over 250 dollars with verizon. They may not be the best but they have come a long way, and i hope they continue ti improve as business improves

Danielle

{ 01/06/2012 }

I have 3 phone lines from Metro for the past 3yrs. We do not pay by card, we do the $40 monthly plan and pay at the store. unlimited minutes and text without a contract. The only issue we have had, has been recently when i upgraded 2 of the phones to Samsung freeform and LG Beacon. They are beginning to freeze up and we have to take the battery out to reset it..I am reading a lot online about this, and it is not Metro,it is issue with the Samsung phones..I have not tried to resolve the issue yet as it just started this wk. Other than this, any minor issues i have had, my local metro store has resolved.

jimmy

{ 01/04/2012 }

i think this is the one phone service that isn't compatible with ROAMpay credit card processing

Chris

{ 12/31/2011 }

I had MetroPCS for about 2 years here at Miami, prices are not bad, but I had a lot of calls and texts dropped, voice quality was horrible. I switched 4 months ago.

CItyDweller

{ 12/20/2011 }

This is not a good deal. Delayed calls, dropped calls, voicemails that take hours to register on the phone - and this is in a city where Metropcs claims reception is good. Their customer service is not available unless you visit a full-service store, the other stores just sell you phones and collect monthly payments.
If you "owe" charges - forget customer service, they will not help until you pay the hidden charges. There are crooks of all types, Metropcs is one of them. Their phones are overpriced and the rebates do not happen.

Chris

{ 12/19/2011 }

Beware of employees scamming you on phone cases. One outlet told me they are free, and another said $20 each - cash only, no receipt

gigi

{ 11/27/2011 }

If you call a number too often or a chatline number, in your area code that is free of charge "Metropcs will block it" and ask for a Calling Card..MetroPcs is your Strict Father, not a carrier that you pay..i had them over 6months, i am trying to find a better pre-paid, is Tmobile 100 mb $50
Plan worth it??, Is Tmobile fast on 2,3g network? I cannot afford $50/ mo card plus a calling card, and slow internet @metropcs..

arnie

{ 11/25/2011 }

these guys will rip u off gradually as u start to believe u finally have found a decent carrier. EG, this promotional plan they have now with 4 phones on family plan for $100, I will bet my life that in some undisclosed and soon period of time, suddenly it will disappear and all those suckers that jumped on their plan will be paying through the nose! The did that exactly to me about a year ago when I bought a blackberry that was a complete piece of junk, obviously refurbished but sold to me as new. Originally the plan was only going to cost me 50 a month for unlimited everything including international calling. It jumped to over $75 in 4 months, no warning or anything. The phone began to fail and they refused to take it back. If u dont believe me, look on line. There are hundreds of cases like mine. The phone doesnt work at all, I paid over $300 for it and is less than 1 year old. So many people i know this has happened to also, with different types of phones. They are criminals, yet when u read their advertisement, they sound like nirvana has come to the cellphone world!

Chris

{ 11/24/2011 }

bought a lg phone. unfortunately cant get service at work or my favorite hangouts. seems like i am out of $300 for the unit i purchased since i plan on switching carriers

W8n4U2BMine

{ 11/21/2011 }

First off, let me say that Metro PCS is one of the fastest growing small cell companies out there, and with that there will always be problems. I have been w them 6 years n in the beginning I used to get text messages about 2 weeks late, n about 10-15 at a time. That all stopped about 4 yrs ago. A lot of it depends on the area you're in. In places like Dallas, Detroit n Baltimore (I'm in Detroit), they have a reputation for having FEWER dropped calls than ANY major carrier w the notable exception of Verizon. They advertise 3g phones, that if you look at the status bar, are running 1x. With a little googling I found a number to call that metro doesn't advertise (look on youtube) n 1 day later my Admire is now running consistently on 3g network. I have noticed that a lot of ppl who do a lot of complaining, don't do a lot of research. A lot depends on your area so check their coverage map. I have family on Sprint, T-mobile,Verizon and some work at AT&T. N they say the same, only Verizon is better except that Metro's internet is still slightly slower than most.

Michael

{ 11/20/2011 }

I went to the hillside location in queens to print my reciept and she has no clue how to do it and she is getting paid for nothing so then i went to the jamacia avenue and a lady named brandi callled me crazy and their security threatened to arrest me when i was frustrated on them not making calls on my phone

Frank martinez

{ 11/17/2011 }

One more time read the small letters,metro pcs is a rip off,the says is not contract, but if you pay a diffente date , they will charge you mprevious month even if they cut off the service, RIP OFF,I WILL NOT RECOMEND METROPCS.Bad experience.

Titan

{ 11/16/2011 }

The good in being a customer at metroPCS...
I can now warn others from their DECEITFUL TRAP!

I know you are trying to cut back and save money, I was, too. metroPCS is NOT going to accomplish that for you. It will end up COSTing you money. There are many cost effective alternatives with better service, you just have to do your homework ;)

They do offer customer service, but it will leave you ANGRY, red in the face angry, once you get through of course.

DON'T be fooled by the "By the Minute Plans", they are fictitious, just read other reviews above/below. And no one (employees) knows why these cards are not stocked at any Wal-Mart, near or far.

Constant "initializing" even during texts, interrupting as you type. I've never understood the need to initialize on a day-to-day basis. Nuisance.

And when you switch to a different carrier (yes, WHEN, because I guarantee you will not keep this service for over two months time) they will harass you, calling day and night, trying to pinch pennies from you for porting your number (which is FREE).
*** Thought the service was bad before, try getting a monkey off your back who claims not to be there in the first place. metroPCS states that their company does not make outgoing calls. I just received three while typing this.

I was a customer for two LONG months. Would have been one but decided to keep my number to port to

PlatinumTel (GREAT by the way, and cheaper).

Couldn't find any supposed By the Minute Cards so had to drive to Corporate to change plans to $40/mo. Now I am receiving calls from metroPCS on my cell and home phone. Still trying to resolve them calling.

I left you, metroPCS, it's over. :)

khang J lee

{ 11/12/2011 }

hi! there's I am an Asian American male from CA. northern california 2 be Exact; But yeah i am currently & also have been with Metropcs For quite some time now & with all due respect to the people on line and any where out there i kno most prepaid phone's aren't the greatest they're not supposed to be right? well, what i means is that when buying a phone do you're research before ahead of time. Make sure sure sure you get what you came for, where you go or where you found you're phone from n which store's you've done research on. Honestly the thing is I've had a lot of phones in the past n many many of them either lost, broken or have been due to lack of liking it.
Nowadays I know there's so so so so many cool phone's out although I am not rich or have the money 2 buy a neat nice cool phone I wished i had a nice girl instead of having a phone, 2 make me feel important make me happy.!
the other thing is i really really really just duno why people always say metro is a really really bad prepaid phone service or they're cheap or bad sales rep's they are trying really really hard2 keep up wit the time's n so forth so just be patience I mean if you aint' patience about metropcs then maybe it's not for you, folk's...

illyanna

{ 11/05/2011 }

Dear Metro PCS,

Your customer service is non-existent. I wish that I wasn't a student now stuck with a $50 paper weight, as I cannot find the calling cards in any of the five Walmarts I visited. All visited via public transportation.

Why, in a time of economic hardship for most individuals, do you find yourself in need of exceeding maximum profit with a faulty product? Coudln't you exceed maximum profit with a great product? Why is the EXCLUSIVE carrier of these cards (Walmart) constantly out of stock? Why did I buy this phone if I'm only allowed to use it for one month (because I cannot find the cards)?

Just waive the fifteen day return policy and give me my money back, please.

Thank you.

Poisonous Regards,

-- illyanna

ANGELA

{ 11/03/2011 }

IM DISGUSTED NO SERVICE ....... CALL ALL THE TIME NOTHING IS DONE ......NEED SERVICE FOR 132 EXETER AVE LONGWOOD FLORIDA 32750 FAMILY PLAN AND CANT USE IT IN OUR NEIGHBORHOOD THEY SAY TO KEEP CALLING AND SOMETHING WILL BE DONE BUT NEVER IS AND WE CANT EVEN FINISH A TECH CALL WHATS THE PROBLEM METRO.... YOU GET MY $115.00 EVERY MONTH ID LIKE TO USE MY PHONE AT HOME IF POSSIBLE

Danielle

{ 10/18/2011 }

I do not recommend Metro PCS they are a total rip off. I went to a metro store to purchase the new admire android phone he transfered the number to the phone everything was good. He tried to get me to buy a case said no. He told me it came with the phone long story short I knew he ripped me off my boyfriend went storming in asking if he charged me for the case and he shook his head yes. DO NOT use metro pcs they try ripping people off. I had numerous problems with metro to where I finally switched

suzie

{ 10/17/2011 }

I have had metro for about 10 year's. I hate it and would dump them but it is all I can afford especially with a teenager texting 24/7. The first one I had that was suppose to be as "good as my laptop" according to the salesman was a Samsung Code. No video whatsoever on the code. After two horrid year's of that phone dropping call's, freezing up and not being able to download hardly anything on it I dumped it in the trash and got a LG Optimus M. Some android. Again no video unless it is on YouTube. If I go to a new's website and it say's watch video my phone won't do it. I can't talk on it in my condo except on my sofa. If I leave the sofa it drop's the call's immediately. It drop's all my call's within the first 5 minute's anyway so people hate calling me. Making a call where I have to be put on "hold" is impossible because I can't stay connected long enough for my turn to come up.
I can't get hardly any apps because I run out of space on my phone. I bought a fifty dollar sd card but most apps dont seem to want to go on the card. I download 5 apps and it tell's me I am low on space what good are thousand's of apps if I can't download them. Several of the apps I did try to get I was told my provider doesn't support.
I took my phone to the main office to get it jump started for the millionth time and the guy said he had to do a factory reboot and I said no because I had very important pictures on my phone and he said the pictures are on my sd card and would be fine so I let him. When I got home I checked on my pictures and they were all gone. The next day I took the phone back in and was told I "modified" it the night before with was bull crap. I didn't do anything to the phone at all. Regardless all my photos and home video's I took are all gone and I didnt get as much as a apology from the creep who erased them. I hate this company

angel s

{ 10/14/2011 }

it's not really complain but just an observation of how authorized dealer of metropcs rips you off of your money and charging me $5.00 for 2 pieces of paper of my cellphone bill prinout from their computer. nowadays without five dollars i won't get get what i need for my cellphone bill. so i just ended up paying $5.00 dollars but then at first they said i have to get a receipt whenever i pay my bill. they won't give it to me the first time. but then they ask for 5 lousy dollars to get them to start working which is not hard to do because all they have to do is to ask me my info and check my bill on their computer. she gave me this one piece of paper and to tell you the truth it should have not been charged for $5.00 dollars for one piece of paper. and then i was talking to the owner and it seems she doesn't want to do something aboutit when i ask her a question on how to get metropcs cellphone bill delivered to my address. she won't even pay attention to what i was saying until the dollar sign got her attention maybe. it was located in 16th street and mission in sanfrancisco, california. i don't usually go there but then i have to get my metro bill so bad that's why they smell the money coming in so they ended up charging me $5.00 dollars of one piece of paper printout of my cellphone bill. i am wondering if metro still deliver cellphone bill to address but then i chat with a rep online on their website and she told me to go to my account which you need your 8 digit PIN number to get full access of your account on their website. like i will remember the 8 digit PIN right off the bat without even remembering what are they talking about when i opened my account in 2008. yeah a five-dollar-piece of paper. now i have to call metro customer service for PIN. then asking me my childhood name. like i remember if i put it in there my childhood name to get my PIN number. i know it's part of their security purposes but it just funny that they expect you to keep all those papaerwork since 2008 your pin.......

dot

{ 10/09/2011 }

been with ghettopcs for almost 3 years now never had an issue till i called to speak to costumer no service. after fighting with a computer for 3 min, attitude parks itself on the other side of the line. whats this attitude cant help me cause i cant remember my secret safety pin information. bring on the secret safety question, whats your first pet? iv only owned one pet my whole life! a turtle named Mr turtle!! I'm sorry that's not right. WTF!!!.... 9am sunday morning and i had to call back eleven times. we cant help you sir u have to go to the corporate store.

OH I'LL GO TO THE CORPORATE STORE!!

dear metropcs.
where do you get off?
hello hello hello
who do u think u are?
If you haven't already guessed, I'm speaking ironically and having but BAD things to say about what you do
metro pcs.. do not change a thing. Signed, Dot Ade. Dictated but not read, Lois read that back to me."

Rachel

{ 10/08/2011 }

I have been with Metro PCS for 10 months now and I don't have any major complaints. I live in South Florida, and get great reception and don't have any issues with not receiving texts or delays in receiving texts. This is a great phone company to choose if your on a budget and don't need top of the line phone. I pay only $40 a month and I love that texts, calls and web is unlimited. For smart phones, it starts out at $50 a month and if you want to watch videos, it goes up to $60 a month.

The one major downside is their phones. I would recommend researching your phone before you buy it because although the phones may look good they may be of poor quality or not have the features you would expect a phone to have. For example, the Samsung Freeform does not have predictive text and the Samsung Messanger 3 has only a 1.3 mega pixel camera and cannot record videos. Basically, before you choose Metro PCS make sure the reception is good in your area, research before you buy a phone, and make sure not to talk 60 minutes or more or you cannot return your phone. Oh, and make sure to buy it from a corporate store.

paco

{ 10/03/2011 }

1G thats all they are(metro)metro is long way behind cellphone service.

Pete

{ 09/18/2011 }

Coverage in metro Atlanta,GA is weak and full of holes . Customer service at local corporate store is terrible .

Burt

{ 09/15/2011 }

To everyone with problems with metro pcs:
Check out Tracfone. I get great reception here in Colo. and other western states with the LG420g.
In a year haven't had to contact CS so can't comment on that.
One nice feature is that your minutes and service time left are shown right on the display (Screen) so you always know how much is left.
Check them out!

giselle camargo

{ 09/13/2011 }

i love metro pcs phones and plans

Cyd Charisse Tate

{ 09/09/2011 }

I am not able to dial out since about 9:30 a.m. this morning, and when I dial *611 I just get a recording?

Sean

{ 09/03/2011 }

I bought the LG Optimus M on 8/13/2011 and returned it for a full refund on 8/15/2011. The phone would freeze atleast 3 times a day. The network here in Atlanta is terrible, atleast with this phone. Calls were very choppy and sounded like you were talking on a cell phone back in the early 90's. Reception indoors is also bad. Metro Pcs's plans are nice, but the network is BAD. If Cricket was available here in Atlanta I would choose them hands down.

Anastasia

{ 08/31/2011 }

Absolutely AVOID this service at all costs. It is just HORRIBLE. HORRIBLE HORRIBLE !!!!

Day one: they(not me) allocated my $40 to somebody else's phone (similar phone number) and it took me 2-3 days of arguing on the phone for them to do me the big "favour" of putting my money into my own account. Like this was my fault !!!

Second month -- I paid $40 by their PCS card. The phone accepted the money and then the phone never worked for "lack of funds". People calling me are getting the notice that my phone is disconnected. I tried to call PCS customer service and ALL you get is a tape recording. I emailed them and got no response.

So there is customer service the first couple of days you have the phone -- after that, NOTHING!! But they take your money. But no phone service.

If you go to the Metro PCS stores, they cant/wont do anything for you. Really. The staff in those stores are just useless. They are just set up to take your money. No help. No information.

My experience with Metro PCS has been HORRIBLE and a total waste of time and money. Please, just dont go there. AVOID this METRO PCS .

joe

{ 08/29/2011 }

I am not even a customer yet and have had problems!
I Go to the local pcs store and tell the guy behind the counter i am in a hurry (on lunch) and want to buy a phone and activate it when i get back to work.
He tells me it has to be activated in store....ok whatever i say...he tells me the phone is 129 plus 50 for the monthly charge i say ok...he tells me the total is gonna be 212.00...i look at him and say his math is incorrect,he says they charge an activation fee,i say metro pcs says they have no fee for activation.Long story short: he refuses to sell me the phone at advertised price even talking to his store manager.
I call customer service to ask if this is normal?...the guy chuckles and says...that guy was trying to get over on you and i am not the only person to complain about price gouging.Metro pcs is aware of this and chooses to do nothing about it!
this store was in new haven ct 06513

Southern NH

{ 08/13/2011 }

OK, wrote an earlier review because I had a billing issue ON DAY ONE. Thought I'd update my review. My original guess was 3 stars, and I think I'm still at 3 stars. I'd give MetroPCS 4-5 stars. Only, the "new customer experience" really kinda s*cks.
New Customer:
1) You will get ripped off if you buy your handset at a retail store. Price is higher for the handset, and purchase of an over-priced accessory is mandatory. This is the same at the company owned stores and the independent stores.
2) You can not activate any handset/phone on the plan you WANT to activate on. You have to activate on the most expensive plan available. This is mandatory for new accounts, and very anti-customer.
3) As I mentioned before, MetroPCS managed to make a BILLING ERROR on my account on day ONE (for a pre-paid plan, this is INEXCUSABLE!!!). Consequently, my service was cut off almost immediately after activation (for non-payment???), even though my account was paid in full. It was a MetroPCS error, someone coded my service wrong in the computer (and computers never make mistakes, right?!?)
4) By default, every handset on your account is going to get bombarded with voicemail spam. You will get REALLY LONG voicemail messages from MetroPCS advertising their latest over-priced toys and unnecessary extra services. At first, I was really p*ssed because you had to listen to the whole message before you could delete it. Later, I learned that you could hit 33 to skip to the end of a voicemail to get the option to delete it. Still, it is annoying to get ANY (even a single ONE) message like this in voicemail. You have to call MetroPCS customer service and tell them to put a promotion block ON ALL LINES. If you request a promotion block, they will gladly activate one, but only on the line from which you are calling. That's why you have to be sure (annoyingly) to specify that you want it on all lines. Unless you want to call them three times to stop this...
5) By default, your phone is going to frequently display unwanted AND VERY ANNOYING pop-up ads. This will happen up to DOZENS of times a day! If you can't figure out how to turn it off, you will get frustrated enough to want to destroy the handset in a (evil grin) creative manner. I wish I could post the directions for disabling this. Unfortunately, it varies from handset to handset. In fact, we have two handsets of the EXACT SAME MODEL NUMBER, and the procedure for disabling this was different on all three phones!!! In general though, you go apps, "@ metro", wait forever for it to try to update, cancel (because it will never fricking update), then go apps, "@ metro", wait forever... eventually, you get past the updating crap, "my extras", wait for that to load, then Menu, "sound options" set to "none", "OK", then Menu again, "Metro Msgs", push right to highlight OFF, then select to check OFF, then SAVE, then Menu again, "Bonus Msgs", push right to highlight OFF, then select to check OFF, then SAVE, then hit the red button to exit out. How you launch apps varies from phone to phone though...even if you have two of the exact same model.
6) As I mentioned before, you can NOT activate any handset on the plan you WANT to activate on, you have to activate on the most expensive plan they offer. To get the plan you WANT, you have to wait until near the end of your first month of service. Then you will discover that you can't change your plan online. So you have to call customer service to change your plan to the plan you WANT. This might take a couple of phone calls. You have to check your plans ONLINE to make sure you are on the right plan, but you can only CHANGE the plan by calling customer service. So, you call customer service, ask them to change your plans. Next day, you go online, check your plans and find that 2 of 3 of them were changed the way you wanted. So you call customer service again...
7) The only REASONABLE way to pay your monthly service charges is to use a debit card through the MetroPCS web site. If you try to pay in a store, they accept CASH ONLY (really now, who the frick carries cash these days???), and they charge you a fee for paying your bill. (?!?!?) And of course, if you forget to pay your bill by the due date, your service will be disconnected immediately. So the best thing to do is to use the calendar function on your phone and set a "monthly" event to remind yourself to pay your bill on the last day of the billing cycle.
So as a "new customer", all things considered, I'd have to rate MetroPCS 1 star (and that's being generous)

However, considering the service AFTER the first month or so...
I expect to be pretty happy with it overall.
Network: My job requires me to travel all over New England, mostly NH and Maine and Massachusetts. Everywhere I've been, the network has had coverage at least as good as Verizon or AT&T. In a few cases, I even had to use my MetroPCS handset for business calls because my business line (AT&T handset, currently) had no signal at all.
Value: It's hard to complain about unlimited voice, text and mobile web for $35/month for a family plan.
Equipment: I wish they had a better selection of NON_SMART messaging style handsets (full qwerty keyboards, but not "smart" phones). The only reasonable choices (without a mandatory smart phone service plan) are Samsung brand handsets, which are OK...but I would prefer something by Nokia or Pantech myself...both of those brands have better audio quality than Samsung or LG.

After you get over the "new customer" headaches, MetroPCS is not bad at all. I'd rate them 5 stars IF being a new customer wasn't such a pain...and if they had a better selection of (better brands) of handsets available. But I think they definitely deserve to lose a couple stars just for being such a PITA to activate new service and "tweak" it to get it working right.

sher

{ 07/29/2011 }

On a scale from 0-3 i give this service a 0. Drop calls, phone freezes, phone shuts off all the time, texes not going through, internet freezes. I thought it was the phone I exchange it for another one the same probles occur. DO NOT WASTE YOUR TIME AND MONEY YOU GET WHAT YOU PAY FOR!!!!

central cali

{ 07/26/2011 }

pros- was with ATT for years paying big bill for only calls. And not so great phone. with metro is get calls, text, and web unlimited so no worries about going over on my bill.
Cons- sometimes i get calls dropped. The web is very slow sometimes i have wifi so it makes it faster. The phones they have at metro arent all that great and customer service is horrible.

Liz

{ 07/25/2011 }

I Bought the anroind phone for my daughter the and she lives in coventry, ri. She has not been able to use her phone since she got it...I have been paying the bill for two months now. I have already had to have the phone relaced once, because it kept freezing up on her. She has to walk into the woods to make phone calls and has not been able to access the web since I have purchaced it. I am very disapointed. I'm paying a bill every month for a phone she cannot use in her own home!! Looking for new service...It has now Cost Me More thatn if I had gone with the phone she had Wanted! I wouldnt recomend to anyone.

Andre

{ 07/20/2011 }

Bad service. Don't waste your time and money. Drop calls all the time and if you can talk sounds just too bad. Also comes with bad customer service at Roswell store or either on the phone.
Watch out for the tricky website to pay your bill.
I've paid online and they disconnect my phone. Others clients at the store told me that happens all the time.
Rude people at the store and customer care over the phone, but so nice when BBB is involved.

Kent

{ 07/19/2011 }

Started with a phone I bought from Sprint, had it activated and paid for monthly insurance and had a motorola razor. I needed to replace and no problems sent me a comparable phone that could transfer memory card to and back on track

Jbog

{ 07/19/2011 }

Very happy I live in FL and have taken my phone all over state and up north driving to Ny/NJ/CT Tristate area and works get! My only wish is for the smart phone options to open up would love an AppleI4. :D. No dropped calls no surprise costs, picture mail, internet, text messaging and unlit it's calls! All for $40.00 a month.

CCHOT 51

{ 07/14/2011 }

I'M HAVING PROBLEMS WITH THE STORAGE ON MY PHONE I LOSE BECAUSE OF ALL THE PHONE APPS IN THE MEDIA GALLERY& MESSAGING FILE. YOU GUYS HAVE MORE APPS I CAN'T PUT ALL MY PICTURES ON I DON'T WANT FLOWERS FROGS MESSAGES LET'S GO EAT OR A FROG ASKING I'M RUNNING LATE UNLOCK ALL OF THAT STUFF SO I WILL BE ABLE TO ACCESS THE FULL BENEFITS THAT I PAY FOR

Guest

{ 07/11/2011 }

I see so many bad reviews. Mine will just get lost in the mess.
Fremont, CA. Mowry, store. Wife's ph. went bad, they ordered a new one. Under warranty. They call her when it got in. She gets to the 40 mins before her appointment. They switch the ph. But the info will NOT transfer. IT HAS TO BE DONE BY HAND. 100 plus numbers, that will take a while.
No time. She has to go, and the store will close soon anyway. O.K. A good solution,,, Take the old ph., leave a deposit, and complete the transfer asap. return the old ph. get the deposit back. SHOULD BE A NO BRAINER. The employee of the month, could not do that. when I asked for the manager. SHE said, he will tell you the same thing, and hung-up.
If you can live with any other CO, for cell service, do it.

Sarah

{ 07/09/2011 }

I've had Metro for a few years now and I've had several different phones with them, ranging from the most basic to the LG Optimus I have now. I've stayed with them because I only have to pay $50 a month. It worked really great (central florida area) until about a month ago, at which point everything stopped working. My phone would not recieve calls, but go straight to voicemail, then I can't check my voicemail, the internet will stop working for hours to days at a time, i don't get emails on my phone anymore, even though I know I am recieving emails each day. Youtube never works, takes an hour to load the video and if the phone locks you have to start all over again and it takes forever to buffer. It's not just my phone either, my mom has the same plan as me, but she has a Freeform 2 and she has the same problems I do. She constantly has to restart her phone to get anything done.
this was a great service, but unless Metro gets their heads out of their butts soon I am going to switch carriers.

Dave C.

{ 07/01/2011 }

OK, I've had the service for a day and a half now, and I already have a BILLING ISSUE?!? How is that even POSSIBLE with a pre-paid plan? Unfrickingbelievable...

I'm not sure whether I like MetroPCS or not but it is oh so ironic that I was thinking of moving three lines (currently just one line) from ATT to MetroPCS because I was tired of ATT billing errors. And less than 24 hours after my MetroPCS handset was activated, I have a billing issue with MetroPCS (I'll detail below)

For those thinking of getting MetroPCS, I have two pieces of advice:
1) Order the handset (aka "cell phone") online. If you go to a company-owned (not "authorized dealer") "official" MetroPCS store to get your handset, you will be ripped off. They advertised $69 for the handset I wanted, but forced me to buy either a cover or car charger with it. Was told it was not POSSIBLE to buy a handset without an accessory, so the price went up 12 bucks for a ugly cover that I wouldn't have bought...and would have paid 5 bucks delivered on ebay (if I'd wanted plain black... not likely)
2) Do NOT activate your handset / cell phone at a retail store. Activate it online or through the phone itself. That way, it is less likely that you will "accidentally" get on the wrong billing plan.

OK, now for my billing issue with MetroPCS. I got a Messager III and said I wanted the 40 dollar plan, because all I do (literally) with my cell phone is talk and text, heavy on text. Nothing else. I also requested the 2 buck 411 unlimited add-on. I paid $42 for a month of service, which was charged separately to my debit card. I'd earlier paid for the handset. Took the phone home, started using it. Worked great for talk and text, no problems. Was thinking, "this is great".
Then 24 hours after my phone was activated, I couldn't make phone calls or send text. Luckily I still had multiple ATT handsets active, so I called my MetroPCS handset and got a recording that my service was disconnected. DISCONNECTED? I'd just activated the thing!
So I call one customer service number and get a recording that I have an overdue balance of $5 from two days ago. That is, I had an outstanding balance on my account from *24 hours before I activated the phone*. ?!?!?!?
So I clicked around the voicemail menus to try to get a human being and was told that customer service wasn't available.
Well, I was 100% certain that I did NOT owe money, but I didn't want to wait all night to talk to customer service before I could get my phone reactivated. So I went online and made a debit of exactly 5 bucks to my MetroPCS account. While I was in there, I found another customer service number for billing.
So I called billing. I got a human being this time, so I asked how it was possible that I had an overdue balance on an account that I'd just activated (and paid in full) 24 hours ago...
The guy looked into it and said my billing plan was $45/month, and I'd only paid $40 (before the $2 extra 411 charge). Thus, the MetroPCS computer had me "overdue" for the current (MY FIRST) billing cycle! And after exactly 24 hours and no seconds of being overdue, my service was automatically disconnected FOR NONPAYMENT. Keep in mind, this account was paid in full...
OK, so I haven't ditched MetroPCS yet, but they are off to a really HORRIBLE start. They're going to have to be PERFECT for the next month or so, or I'm gone...
Rating of 3 stars is just a guess at this point. Only been a customer for a day and a half, and cut off for a half a day for nonpayment on a pre-paid plan. Unbelievable

Former Metro Customer

{ 07/01/2011 }

MetroPCS advertised on their website (metropcs.com) "Visit a MetroPCS Store and Get an Android for $49 when you add a line to your family plan." Below this headline is a photo of three different phones and their model names. The ad stated "See Sales Associate for details." I went to two local stores (one company owned and one a retailer) and was told that they would not honor the ad. Three different employees at the stores told me that only one of the three phones would be sold at that price even though they had the phones in stock. They each told the same story that the other phones were $49 off, not total. The original ad and a poster at one of the stores clearly states that any of the three phones is $49 total. The company is being deceptive by clearly advertising a product that they are not going to deliver. Again, each employee had the same story. I can provide a copy of the downloaded full web page and screen shot. The webpage is shown below (if still up) http://www.metropcs.com/promotions/2011/get-an-android/ After this, I changed companies (and actually found a better deal with a more reliable company and phone).

Fred

{ 06/23/2011 }

I would give metro pcs a 0 star but it wont let me. First thing is that customer service is the worst i ever seen.They hang up on you when you start talking to them.your still talking but they already hung up on you.This happens a few times with me and i am so nice on the phone.Second is the calls drops everywhere,I also live in NYC and what Frank says isnt true.The coverage here is bad.The only good thing was that i didnt pay full price for my phone so at the end of the month im done.