Horrible serivce. I had no service in my house 99.9% of the time, and when I did have service, it would drop. Even outside the service sucked and I could barely understand anyone on the phone (including the voicemail). I had a family plan for 2 and they said it would be $70/month. The day after i got the phones they sent me a text message saying "there has been a change to your account. You will be billed $88.68/month from now on." What??? Why??? That's way more than just tax! I brought the phones back the next day to the MetroPCS store and told them about the text. The man told me that it was just a "welcome text" from Metro. I told him that it did not say "welcome" and it just said there was a change to my account. He said the "change" was the phone activation. How is that a change? How can a change be made to an account that did not even exist? That's ridiculous. I got a refund and left. Switched to Boost Mobile..100% better. --Elizabeth, NJ

i like metroPCS its just that it should provide unlimited instant text messaging to all plans, in stead of just the $45 and $50 plan. so they should have unlimited instant messaging to all plans (30,35,45,and 50)

I hate having the metropcs,I travel alot ,everytime I go somewhere there is no service and I can't deal with that.I had no service in Connecticut,New Jersey,going to Washington soon,they said I won't be able to have service there either.I think the company needs to inform consumers before they purchase phones of their limited service in different states.I live in New York,and I'm going back to T-mobile.

i dont know why you didnt give the option of no stars? If you did then I would give metro pcs no stars. it is the worst customer service provider of any business i have ever known i would be given fees for their mistakes and NEVER could i get anty employee of theirs on the phone, only a computer run around system. Metro is by far the worst phone company i have ever had the unfortunate connection with.

customer service is crap, if they dont understand the problem they just hang up on you! plus i cant receive international text messages, which was the whole point of getting the phone, so now i gotta get up off my lazy ass and go back to the store where i bought the phone and try to get some english out of the guy up there. coverage very bad also. i live in new york

At first I thought it was a great phone, but I have had my phone for over a month, and I to have been getting slight increases on my bill without any notices or explanations. And I can't even get ahold of anybody to talk to. I've been trying for almost a week and can't get through. I got ahold of them about 3weeks ago and they were very rude and didn't care. What ever happened to the customer is always right???Metro needs to hire people who care about us customers instead of the telling you I can't f$%king help you...

Almost all cellular phone services, as well as other service providers, have bad to terrible customer service because they outsource their customer service departments to countries outside the US. Can't understand their english? Probably because it's not their native language and they probably don't even speak it other than at the job! Our US dollars are being paid to companies who don't even bother to hire US workers and don't care that we can't understand those they put in charge of "helping" us. The problem is widespread and it's hard to even find a cellular provider with a reasonable (or not) price that doesn't do so.

Customer Service ...HA! daont know why they even put the number there....and if by chance you do get to speak to a human being they hardly understand or speak english...I spelled my name for them over 15 times...and it is still spelled wrong when i look on the caller ID....have spent hours trying to reach a human being to be hung up on ...the worst customer service...bill due on the 6th (messaged to phone) cut me off on the 5th...hours after I paid in full still no service. UNBELIEVABLE!!!!!

pues la neta en metro pcs esta chingon por que no gastas tanto... pero pues lo unico que no me parese es que los telefonos estan vien caros.. me gustaria que los dieran un poco mas varatos para que la gente se anime mas en la compra de telefonos en metro pcs

Bought Samsung R450 which quit working on 9th day. Metro refused to switch phones unless I pay the bill in full and let go of the free month. I went to the top of the ladder almost 7 supervisors and all refused to help.
I understand MetroPCS does not make phones but they make rules and should be able to transfer service to a different ESN without any issues. Consumer should not be penalized for bad phones sold by MetroPCS.
All in all phone service is OK so long as you do not need customer service.

this sit is so bad it like a donkeys behind i feel this way because there are barely any good phones come on this is the worst fucking site in the history of site it sucks ass and dick peace out biches

WORSE CUSTOMER SERVICE I've ever experienced in my life!!!!!!!!!!! When I originally got my service, I made sure to get insurance on the phone. The screen when out on it and I had to pay a $50 deductible in order to get a another one. Less than a month after I got the "new" one, the screen on it also went out. I went in to a Service Center, only to have them tell me that I'ts nothing they can do. They wanted me to pay another deductible or pay full price for a brand new phone, because they only issue refurbished phones as replacements. When you call the 800 #, they act as if you're bothering them. If they were the last providers on the face of the earth I'd NEVER have service with them again. To all the newbies, GOOD LUCK, your gonna need it!!!!! It's always great at first, but wait until you have a serious problem.

Any company that hangs up on a customer should be shut down. No it is not ok please do not post after me saying they have the right and all that nonsense. I am not in a restaurant making a scene before paying, I paid, they ignore. NOT OK!!!
Apparently do this constantly, as well as make it impossible to consistently reach a real person. The automated message will deny you access, trying to trick you into thinking it will actually help; when it will end up wasting as much as 4 hours of your time. If you have never had a problem with your phone or account with METROpcs, I can understand why you may think METROpcs is decent company.

If METROpcs ignores your calls and/or drops your calls, acts rude because you are "overreacting", contact the FCC. File a complaint at this address=
http://www.fcc.gov/cgb/consumers.html

The FCC has got to have a miniature warehouse full of these things just for METROpcs, and possibly a few other "cheap" cell phone companies.

Terrible costumer service. Don't even bither to try!!!!!!!!!!!!!1

Metro PCS is fine if you live in the areas they cover. They offer a BlackBerry Curve, but it is expensive. I have it and when I'm in a good reception area, it is awesome. If I'm in an area with poor reception, sending text messages is a battle, though this may be a fault with the BlackBerry itself.

Over all, I recommend it if you want a BlackBerry, but can't afford a contract carrier and you're in a good reception area.

I have been using MetroPCS since mid-2007. Unlimited calling, texting (even international texting), internet browsing for $54 including taxes is sweet.

Many here complained that they can not make outgoing calls most of the time. I have experienced that problem about 3-4% of the time in Dallas/Ft Worth area.

About 3-4% of the time as well, outgoing text messages queue up and delivered after 1-2 hours delay.

The biggest problem ( I will probably switch away from MetroPCS for this reason alone) is the call quality. About 30% of the time, the voice on the other side breaks up. Since it doesnt happen all the time, I assume the problem is not with the phone device itself.

My phome is Samsung U520. In the past, I have used Blackberry 8700C, Moto Razr, Samsung i300 (touchscreen phone I bought in 2003 with Palm OS). My Samsung U520 is the most delightful phone I ever owned - form factor, MP3 player, simple non-nonsense user interface etc are the reasons for my assessment.

MetroPCS has a great value proposition. But if they dont fix the voice quality problems (voice is the primary purpose of a cellphone), their value proposition will not hold up.

MetroPCS has alright performance, but terrible customer support. Also, their website lies - It claims that all of their plans offer unlimited texting while none of them actually provide this feature except the two most expensive ones. There are other innacuracies on their plan list on the website as well.

If you call their customer service it is nearly impossible to talk to a real person. Their pandering, condescending computer system will refuse to let you speak to an operator, instead giving you one of a variety of patronizing lines like "I know you want to talk to an operator, but I can help you instead, please select from one of the following... (completely unhelpful menu choices)"

When I signed up for my MetroPCS plan I was repeatedly assured by the salesman that the plan had been the same way for X number of years and would not be changed or increased in price at a later date. This is a lie. Texting, caller ID, and voicemail have magically moved to the next highest costing plan than mine and just stopped working on my phone one day. I was never notified of the change.

If you want to play games, by all means try MetroPCS. If you want a real cell service provider, bite the bullet and get a plan from one of the more traditional companies.

the plans are okay. but i hate how effin expensive the phones are
its so lame.

I had a Samsung phone, it was great, loved it an the service, however whne they get the slightest bit wet, they go out on you and there is no way to reapair them. Now I have a Kyocera phone and I hate it, the worst cell phone that I have ever had. They have a stange billing procedure also. If you are out of the country for 3 months like I was them when you come back, they want that you to pay for all the months that you did not use the phone. That is something that I have never heard of from any company.
I agree with the above I feel that metro is unfair, ignorant, and undeserving of our business and support. Take my advice and stay clear of this outfit, they will rip you off!

Metro PCS has HORRIBLE customer service. If anything goes wrong, you're screwed! My $200 samsung messenger phone screen went dead 3 days after the Metro warranty went out. They did not have insurance available until a month AFTER I bought my phone. I don't know why the screen went dead. They said pressure damage but their is no damage, just a dead screen. I went to BOTH their "authorized dealers" with no luck. They accidently cancelled my service and then couldn't restart it because my phone had a dead screen. It was like a catch 22. They had a solution for me: Go buy another phone. I am retired, fixed income. My son bought me the phone. I have been without a cell phone for a few weeks now, even though I am still paid up. I feel that metro is unfair, ignorant, and undeserving of our business and support. Take my advice and stay clear of this outfit, they will rip you off!

Great service!!!

it sucks ass man! i needed to buy a phone b/c my wing from tmobile was jacked up and one day before headng out the city i switch to metropcs..horrible..soon as i left nyc to enter nys i recieve no rception..then on top of of spending 400 for the phone i call customer service and they tell me "they didnt finish putting up the antenna yet" i want my money back...horrible

I would rather be without a phone than deal with this garbage. Do you know how embarrassing it is to be speaking with doctors and lawyers and asking if they can hear you..or worse yet having the call dropped? Well, at least I have a game I can play.

WELL I THIS IS A GOOD SERVICE BECAUSE YOU CAN TALK ALL YOU WANT....YOU CAN TALK,TX WITH OUT WORRING ABOUT THE MINUTES THAT UR SING. I GIVE THIS A 100%

Ok, I've had my phone for a while now, and i havnt had any problems with the phone, i got what i expected. Unlimited texting, unlited calling, no counting minutes or worring about hidden fees. Havnt got a dropped call, and ive been with metro for 2 years. its hard to get ahold of a Customer Service agent, just call the number and say that you want to activate a phone, then you get to speak to a live person :) phones arent fancy and complex but they call, text, i can check email and myspace... mobile IM ect. I like my phone and the company, but the customer service isnt too great :/

I've had Metro since 2006 and I love it! At first I hated the roaming charges (.49-.79/min?!?) but now they're much MUCH better (.19/min) AND I get free texting! True some of their phones aren't that great, but hey a 50 or 99 dollar phone is a 50 or 99 dollar phone no matter WHO you go with. All the carriers mostly USE the same manufacturers! What do you expect?? If I had a wish, it would be that they carry more phones that those of us with large hands can use.

you forgot to mention in the con section that the internet is a joke... ALL of the phones that they have use BREW and can not download JAVA apps, and are not capable of viewing video, such as mobile youtube, or downloaded video. (possibly excluding the blackberry that for some reason they did not bring to the NYC market)

the only thing that you can access via computer is the SD card, you can not load anything directly onto the phone from the PC (at least not the $200 R450 samsung slider) which means no syncing of contacts, or calendar events... also means that you can not tether a laptop

With Metro PCS I have had the most horrible customer service experience that I have ever had. Extremely Rude personnel-(that actually mocked me on the phone), hang ups, reps that could not answer basic questions, hour long waits for service. The only solution they give you in regards to any problem that you try to take care of, is for you to go to a local store. The phone service, with its Not So Great Reception, is not worth it if you have to deal with someone in customer service -especially when you need urgent or time sensitive resolutions. It is time that companies that allow jerks to do -so called - customer service rightfully loose all their customers to someone who attempt to truly provide decent service. Bye Bye Metro PCS and good riddance.

I just got a new phone from Metro PCS nd it is okay...but da phones are hella crappy at-least it saves you money

i have the mesenger phone and it sucks really bad service and i can not recieve txt msgs and customer service is not helping me and they are making me drive to their actual store just to see what they can do about it its just a waste of time dont get metro

Hi, I love your website:D.
Well dont write back to me.
Because i have to tell you this is awsome! and have the pop up girl talk to me about phones.
:D Thanks.!

I have had Metro PCS for about three years now. I am very happy with the service. It is a no frills cellular service and I get exactly what I pay for. I do not worry about going over minutes or text messages like I did with Verizon and AT&T. I can check my email, the news, the weather, maps and instant messages from my phone. Metro PCS phones are not Blackberry phones or iPhones but they serve the purpose that I need. Which is to make and receive phone calls and text messages with some extras like I listed above. Their service reliability is comparable to most companies. I have service sometimes when some of my friends who have one of the major carriers does not. Now that Metro PCS has expanded to over 300 cities, I am much happier when traveling. I live in Florida where the service is great and I travel back home to New York City and Long Island very often where they now have service. I have dealt with many carriers and you have the same issues with customer service as you do on most. When I used to call I would have trouble getting to talk to a real person but I figured out that if you say "activate a phone" to the "robot woman" you will be directed to a human being. I have the $50/mo. plan with a little extra things on it and my total bill is $69/mo. I do not understand why some people are complaining about it being more than advertised. Did you ever hear about taxes and other cellular fees? Usually that means your bill will be about $20 more than the service plan. I would highly recommend Metro PCS to anyone that is looking for a great, inexpensive plan who is not looking for a phone that can manage their entire lives.

soo, i like metro pcs, its great for a teenager(like me). were always going over our minutes, and now its a great chance not to. the only thing is, if you dont pay your bill, you can get calls.

i have a question though, if i dont pay for over a month(money issues, i pay my own bill) do you have to get a new number?!
thank you so much

Phone service is ok,but I've had service just 2 MONTHS and already twice my payment has been "misapplied".It took me 8 phone calls to get a straight answer as I was hung up on each time I calld and told the cs rep the problem.I never was able to speak to a supervisor as they were always busy.BEWARE the cs is awful!!!!!!And make sure that you assure that your payment was applied to your account as Bill Matrix is known to make errors.

i had metro pcs there ok there phones do suck but for the price cant beat it i recently had sprint the 50.00 plan my bill was 300.00 2 times so i guess i rather stick with metro no suprise bills they have 1 fon i like so i would say buy metro save money i few dropped calles but better than over spending.

Customer service has a tough time with the English language, and can rarely answer problem questions with any degree of accuracy. They feel the solution to every problem is "let me refresh your phone." Never works, you just end up calling back a second time.

It sounds too good to be true, it is too good to be true. While the pricing is attractive, the areas that have actual coverage are few and faaar in between. "Talk All You Want" should be replaced with "Talk if you can!"
“Unlimited local and long distance calling.” Of course, if you are lucky to get through and when you get through actually complete 1 minute of talking without dropped call. "No signed contracts" is not true either. If you don't like the service and do not return your phone before 60 minutes of air time is logged on the phone you are not going to get your money back. It doesn't matter if your phone is returned within 1 day of purchase if you exceed the 60 minutes. At least don't buy the most expensive phone like I did. This was an expensive lesson learned. Don’t make the same mistake.

i want to change my verizon prepaid to metro

as far now i gave 5 stars coz i just got my phone i hope it is the best but i dont get global texting from my bf which is in Uk. i hope i can get some help on that.

I have a $40 dollar plan and i cant send text message! $40 dollar plans is suppose have text messeging right?!? And i had to pay $52...a month? wtf? How can a $40 plan add up to 52? its suppose to be $47

I just got onto Metro PCS, the first month I received a text saying I owed 52.90, so I paid it right away. The next week I got another email saying I owe 6.30 and if I didn't pay it they would cut off my service. I tried to pay it on their website but it said it was too small an amount - so two days later they cut off my service. I don't think I should be punished for their mistake. I have recommended Metro for their cheap rates but will not do that anymore for their policy and customer service (who don't understand english and are extremely rude). I was without a cell phone when I drove to NY which was my purpose for having the phone (for safety). I think upper management needs to do something about their policies.

Analog signal phones use up their batteries much faster than digital signal phones. They use as much as five times more power.

been with metro 4 8 years now greates service ever.point blank period

Metro PCS does not "blow" or "suck" as most of you say. I have been a customer of Metro since 2006 and have not had problems with my service. Since then I have gotten a job working for one of their corporate locations and let me tell you...dealing with customers is no walk in the park. First of all, customer service (*611 or the 18888metro8)is a third party company contracted through Metro PCS. Most of their locations are in cities where Metro service doesn't exist. If you have any problems with your handsets or service, get off your lazy ass and go into a CORPORATE store. "Authorized dealer" locations are just there to sell the product. Now, in regards to the authorized dealer locations; they are there to make $$$. They could care less about what your issue is or what you are complaining about. When the phones break, don't yell at us. We don't make the phones. If you purchase a Motorola or Samsung and it breaks, contact the manufacturer and tell them. We trouble shoot phones, we're not GOD!! I love my service and my company!!!

I've had metro for a couple of years now and was quite content with their service. Until recently when i bought a new phone as well as a new plan and changed my number then i kept having issues with it, for some reason no body could call my new phone because it would go to some company with a completely different number. So then i went to the store i had purchased it and they had supposedly fixed it but could not fix my internet issues and instead told me i would have to go to another store for that. Then when i tried the number again it still wasn't working so i called the company and they had supposedly fixed it as well and still nothing, so the next day i talked to about three different people trying to get it fixed when i finally did, but then my internet and picture messenging want working. So that was another couple of days until it was finally fixed. Now it seems to be working fine though, it just seemed like a big hassle trying to get a new phone to work.

I have had metro for 5 months and I love it. I have not had any dropped calls. I dropped my phone is water and they replaced it with no hassle. Customer service is hard to get ahold of but if you always hit activate phone you get put thru to a live person immediately. I have absolutely no complaints and the best part is I never have to worry about the bill because its the same every month. I do hope they increase the coverage in other states.

I've been a solid customer for over a year now, and had no problems until a month or so ago when they started raising my bill for no reason. I called customer service after I paid what I was told to pay and my phone was shut off!! They offered me no help what so ever and even hung up on me!! I've never been treated so badly in my life!!!

its all right if your on a budget but if your not i wouldnt recomend this servise

i been with metro pcs 4 five years now and it:s the best prepaid service out there and the cheapest i have unlimited minutes ;pic video text and web all for 55.00 tax included u do the math .. i love it

I live in SF and I agree I cannot make outgoing calls about 90% of the time.