Paul

{ 05/06/2013 }

Their service sucks. I bought the Samsung Galaxy w/ unlimited everything, but I get unlimited nothing. Can never get connected no matter where I am even living in a big city. Text comes in in several pages all scrambles page 1 then 4 and 5. I may recieve page 2 the next day if I'm lucky. I'm switching to Straight Talk.

Mister M

{ 04/23/2013 }

One bar of antenna service almost everywhere you go out of five bars. This means call quality is very spotty. 4G is throttled down to 2G ? very quickly.

Mariela

{ 04/04/2013 }

Metro Pcs takes advantage of the elderly! Older people do not understand all the techno language and tricks companies like this use. They would not give me back my $60 when my phone died and I did not have enough money to buy another one from them. NO ONE told me at the store that I would lose my money if I did not buy a phone from them. I have a fixed income and $60 is food that I cannot buy because Metro PCS took it out of my mouth. I am one of the invisible people that companies like this prey after and they yet do not have to answer to anyone for their actions!

Moe

{ 03/31/2013 }

I used to have metropcs but they have terrible customer service. Promised to refund me $50 by giving me one month free but I quit before because of the awful customer service. They said they would put it back on my credit card but I had an unknown charge so they said they would send me a check and it would take 4 - 6 weeks but never got it. I called about it and was transferred to someone but then told I needed to speak to someone in customer service that just transferred me!! Still no check.

Sexy Red

{ 03/27/2013 }

I went to the Metro on Cascade Rd in Atlanta, GA. I just got my phone 3 weeks ago and I dropped my phone and cracked it. I thought I had insurance. I went to the store to cuss they azz out, I asked for the Manager, she was so nice and understanding I really felt bad for coming in the way I did. The manager and her staff were all nice to me, they helped me get another phone, with a case and bluetooth like they have on TV. Although it was my fault and I had an attitude the manager and her whole staff were all nice, smiled, and were able to calm me down. Thank You Metro....

Ankido

{ 03/07/2013 }

one Star is a lot for them , the phone that they did sell us stopped working after 20 days it has warranty but they told us that we need t pay $17 for shipping , the guy in the store wanted to charge us $1 more for him self , the service is not good , it is like all other US companies , the only loser is the costumer

king 001

{ 02/26/2013 }

this sucks because if you dont have a certain phone you cant get pay as you go plan because you have a new phone but with boost mobile you can get pay as you go with any phone you receive makes payments easier customer for 12 year never a problem always a signal pay what u want 10, 15, or 20 dollars whatever you can afford your phone service will not go off for any reason

Amy

{ 02/08/2013 }

Just bought my Metro PCS phone, which I was happy with until I got home. I have no service what so ever at home!! This is my only phone I have no house phone so its important I have good service. There was one spot in my house I could make phone calls but I couldn't receive any and didn't receive any text messages either. The phone didn't let me know I had voice mails either. So the next day after I bought my phone I went to return it. They wouldn't give me any money back because there was one hour and thirty eight minutes of talk time on it!! That is the most ridiculous thing I ever heard!! I had the phone for less than twenty four hours and I cant return it???!!! I DO NOT recommend Metro Pcs at all!!! Never heard of such a return policy!! It is a rip off!! Straight talk is much better!! Word of mouth is the best for sales...well I will make sure I let as many people as possible know about the poor service of Metro Pcs!!!!

Forrest

{ 01/31/2013 }

I technically been a customer for 2 years now. I have the GS3 I got it for $349 during black Friday. I am in college in Fitchburg Massachusetts, I work and live in the Worcester county area and go clubbing in providence. Everywhere I go I get 4G, I have never dropped a call, nor had failing texts, and my online payments are really simple and I have never had to call customer service. I get about 2.5mb down on LTE on average. But I am noticing Metro PCS's service is getting more efficient on LTE service (since I am getting stronger bars in bigger buildings) and it is getting faster too! Love them, for $60 with Hotspot included I can't complain. I got an email from Metro PCS as well saying I shall be getting Jellybean in a couple weeks AND they're LTE speeds in the spots, should be a minimum of 8mb down. So I am excited!! :)

John

{ 01/24/2013 }

Service range has been good. I live about 40 miles from Boston and have only had service problems in the areas that all providers experience service problems. I have good service in central Maine, and during a Hawaiian vacation. Internet access though is sometimes difficult in remote areas. As for customer service, it is below average. I get the same incompetence that all big companies have, but English is almost always a second language. However, I have needed that service rarely. Still, for $50 per month I feel I get a broad range of services and features.

Metrocious

{ 01/12/2013 }

I have been with Metro PCS for 3 months and it has been one of the worst experiences of my life. They gave me the same phone number as another customer so I have been receiving her calls and texts and she has been receiving mine. I thought it was a mistake but after getting call after call for the same person I asked one of the people who turned out to be the person's sister if this was "Ursala's" phone number and she said yes. When I told this to Metropcs they said it was not possible after I called again they offered no money back for the months of missed calls and only offered to change my number "free of Charge." There is no accountability with this company and no one you talk to on the phone knows anything about why things go wrong. My phone keeps loosing service and NO ONE helps. I am done with this company. Working with them has been a massive waste of time and money.

Katy

{ 12/26/2012 }

My phone works great where I live in GA. There are some dead zones, ironically the same place as AT&T had here! I love my Samsung Motion Android. Very reasonably priced too. NEVER any unknown charges popping up! Also, they take off $5 for every other person you add to the plan. I also get mobile hot spot for no charge. I am definitely satisfied although I had some customer service issues, I asked for a Supervisor and was given one immediately. He was able to resolve my problem.

no longer good

{ 12/18/2012 }

I had metro since 2008 but with the diffrent plan they now offer it turned to garbage.no service unless you live in the middle of a city they charged me extra $5 for navigation it should be free i regret buying a metro galaxy s3 i sold it now i have boost way better im happy with my s2

dn

{ 11/30/2012 }

Once you go to store, they will rip you off.
They made me pay $15 activation fee which they changed to promotion fee (which they never mentioned since metropcs web site says there is not activation fee) and about 20% in taxes.
$129 for the phone + $30 for the first month + $15 promotion/activation fee + $25 in sales and other made up taxes.
The store did not provide receipt for phone and they provided one after going back to store again. The receipt does not have itemized list and they used calculator and came up with $199.
After going back and asking about details, they removed insurance and adjusted amount to $189 which is still way more than it should be.
Customer support told me that once you go to store they may charge you whatever they want, but if you order online you do not pay any of these.
The store is 14 John St in NYC.
And yes, they added insurance which I never asked for. The insurance has $39 deductible on $79 phone (after rebate) so after several months will me more expensive use insurance then to buy a new phone. You will save a few bucks only if you need a replacement in a first several (eight) months of service.
Another thing to be aware… All the taxes are included in your monthly payment BUT… the most of the common features and services are not included and you have to pay extra for that.
For example you may not see plan details and call history unless you pay extra for that.
I have phone for one day only so I can not comment on phone or reception.
DN

robert

{ 11/21/2012 }

HEADS UP ! HAVE HAD MY METRO SERVICE FOR 4 YEARS..813-469-xxxx. NEVER A PROBLEM BEFORE. IN THE LAST TWO DAYS I HAVE BEEN DROPPING CALLS WITH STRONG SIGNAL BARS. WENT BACK TO METRO AND PURCHASED A REPLACEMENT PHONE. GOT HOME AND IT DOES THE SAME THING. OBVIOUSLY A NETWORK PROBLEM. MAYBE HOLIDAY OVERLOAD?

matt w

{ 11/20/2012 }

I have had MetroPCS for about 1 month horrible service I signed up and paid for 4g unlimited service I have not been able to connect to 4g since I got the service I spend once a week on my days off on the phone with them for about 2 hours each time they have me reset my phone they reset the line and then they make some stupid excuse as to why the phone is working first it was because it was recently hurricane in my area that was because they were experiencing some other general problems in my area another week later and they're not sure what's wrong so say they are going to put in a ticket to address the issue and a week later the ticket is closed because there's nothing wrong with my line and they concluded must be a problem with handset they tell me to travel over 15 miles to go to the closest corporate store and so far all they've done in consolation is give me a 10 dollar credit which will only be beneficial to me if I actually decide to continue the service the price is cheap but I can attest to the fact that you certainly in this case get what you pay 4

Ang

{ 10/25/2012 }

You can not label the company based on the customer service you have experienced. I always get great customer service, and i am always helped with any problem I have. I have had metro PCS for 7+ years and have never had a problem. They offer great prices and the phones are improving so much more, they have the Galaxy S 3 now! I get unlimited 4g talk and text for only 55 a month! what a steal!. I have absolutely no problem with the service, & when I do encounter a dead spot I look online and apparently all the cellphone providers have the same dead spot! I have absolutely no complaints!

Anastasios

{ 10/16/2012 }

Metro pcs customer for about four years,I live in New York metropolitan area and never have had any problem.

Gulpana

{ 08/14/2012 }

So far I have no problem with my phone I reasently switch to Metro PCS from AT&T I got a LG connect 4G and so far happy, ive been with AT&T over 6 years and for unlimited talk text and data I was paying over 208$ so for me 50$ it's great savings even the phone is not sound as before but I don't experience drop calls and breaking sound, even I will get a drop or breaking its still great price for all unlimited 50$. Can't get cheaper than that no 2 years contract or early termination fees:) I can dice necked at any time, I really recommended to get Metro if you think you pay to much for you provider with the same problem. So why should I pay more than 50$ for all 3.... And switch from iPhone 4gs even LG is not be same as apple I'm still satisfied with phone and service

Christy

{ 08/09/2012 }

I've had service with metro for years. All In all coverage is pretty good and it serves my purpose. I agree some phones are terrible. I had a mid range android but went back to my little Samsung with qwerty keypad. Not touch screen. I use the Internet, text and voice features without trouble. The camera is ok. Not great, not terrible. Phone was only $29. As long as you don't have to deal with customer service it's a good way to go for only 40 bucks a month. I agree it is a nightmare getting anyone to help you. I tried to get help with an application and the woman from India finally just hung up on me because I kept saying "excuse me?". I honestly couldn't understand her. Also, pay online because they charge you three dollars extra to walk into a store and pay. All in all a good deal. Much better than my son's AT&T service which is around 100 bucks a month but keeps changing for no apparent reason.

jake

{ 07/24/2012 }

Phones suck. Especially the android phones. The hardware can barely handle the software they run. The internet works only sometimes and drops at random, even if you have a good connection. And I would go on to say more but, the phone I'm typing this on is lagging just because it can't handle this much text on one screen. Oh, and also, the spell check only works when it wants so if there are errors in this that just means my big thumbs hit something by accident and this price of shit didn't correct it.

john

{ 07/20/2012 }

metro no good.
bad services.
signal no good.
drop calls.

Fernando

{ 07/13/2012 }

I live in vegas and this phone campany is so much better than criket.I have the samsung admire and it is really a great phone just wish it had a front camera but other than that the 3g is super fast and the service is great like i get a few drpoped calls here and there but nothing big:) but for 50 dollars i get good 3g and unlimited everything, what more can i ask from metro they have been so good and way btter than criket trust me worst company and very cheap phones and worst service ever-__-* I recomend this company to anyone but everything is fine so dont wrry about worst company just make sure you know somone who has it and they like it cause service depends where you live but other than that great company!!!:D

Veronica

{ 07/11/2012 }

After only 4 months of service, I decided to switch to another carrier due to the worst cellular phone service I've ever had. MetroPCS probably survives on new contracts...but probably don't hold unto many clients. EVERY TIME I would make a call, it would drop the call a minimum of 4-5 times. I never went through so much frustration in my life with a cellular service and am surprised I didn't throw the phone out my window!

Don't waste your time and find a real carrier instead! I would give it a negative 10 if the option were available!!!

Awesome

{ 07/03/2012 }

The reviews were the perfect time killer. I had fun learning just how dumb people can be. A few people had bad experiences, but the majority of the issues are pure common sense, er uh lack of common sence. Take some responsibility for your actions and own up to a mistake on your part.

Have good day and don't forget, if you don't recognize the idiot in the room...it's you!

Aaron

{ 06/30/2012 }

My service was interrupted for over a month, byt the time i pay the following month I have a fee to pay because my bill cycle would be ending soon and i would be required to pay a additional 5 dollars to be on next bill cycle so i pay everything asked, my phones turned on and I leave. A week later my phone is turned off, I return back to the store and im told i have to call customer service, by the time i reach customer service and explain the situation the Rep she tells me i owe $32. for what? my phone wasn't on a week, and she says its because of the bill cycle and i point out to her that i paid all monies owed and for the bill cycle and my payment amount reflected my claim in which she could see. what was this 32 dollars from? she couldn't tell me but instead of trying to resolve my issue she only tried to get me to pay an additional 32 dollars on top of the 48 i just paid a week ago which would put my bil at $80 but i have a 40 plan. after getting n where with customer service i as for further help and ask her for her name or id just in case we somehow get disconnected and she gives what i believe to be a fake id and disconnects my call. This company has the worst customer service i ever dealt with and everyone who i was in contact with was hispanic. I will make sure everyone i know who a has metro piece of sh!t to switch until metro gets better customer service and quit playing games. worst phone company experience ever!!!

Ben C.

{ 06/28/2012 }

I bought my LG Optimus M+ about three weeks ago; so far everything seems to be going pretty good. Call clarity is great, 3G speeds are decent; I can't speak to 4G speeds as my phone is not 4G capable. I live in Grand Rapids, MI and have not had a single dropped call. 3G seems to be pretty good in all areas here in G.R. Customer service is decent, but not great (nobody speaks CLEAR English.) If you decide to go with MetroPCS, I would get your phone at Best Buy in order to avoid dealing with incompetent dealers. Definitely make sure you don't travel out of the MetroPCS coverage area a lot because there is a .19 per minute charge for roaming (you have to add money to your MetroConnect account in order to make voice calls while roaming, but texting is always included.)

beneaththebs

{ 06/26/2012 }

If you life in an urban area, metro is by far the better of all the prepaid carriers. In fact, having had the benefit of all types, I endured more theft from hidden charges, surprise increases, etc. from the notable carriers while under contract than I did w/o Metropcs. There are no surprises & can any one honestly say they've had more control of their phone service & cost w/ a contractual carrier. I doubt it very seriously.

OZZIE

{ 06/17/2012 }

To Metro Pcs, On April 25th, 2012 I went to inquire about purchasing a new phone at the Metro PCS store at 86-24 Rockaway Beach Blvd FAR ROCKAWAY QUEENS. I expressed my interest in a phone that has a built in router because where I work in Queens there is no internet service. I was told that the LG CONNECT 4G phone that I bought had a built in router. I went to work on April 28th all happy to show off my new phone to my co-workers & to my embarrassment, when I went to view a video on YouTube, no internet service. My co-workers who have AT&T,Verizon & Sprint have no problem getting internet with their Iphones. I could have bought a cheaper phone from your company instead of the most expensive one ($400). I expressed to the salesperson & store manager that I wanted a phone with a built in router & they assured me this phone had it. When I called Metro PCS about my phone not connecting to the internet in certain areas, the representative that I spoke to told me that the phone I purchased didn't have a built in router & that they were sorry. I then went back to the store & spoke to the manager about the wrong information that was told to me by them at this store & wanted to know what can be done to rectify this situation. Because of the 7 day or 60 minutes of talk time usage, whichever came first, the sales associate informed me that I couldn't get my money back because I used the phone for more than 60 minutes. The purpose of this letter is to inform the consumer not to buy this expensive phone the LG connect 4G. It's a waste of money! Now I am stuck with a phone that I can't even use where there is no internet service (Wifi). Just buy the cheapest phone from Metro PCS & just take advantage of their unlimited talk & text plan. I cancelled my Sprint account for nothing. Thanks for nothing METROPCS!!! FROM OZZIE

John

{ 06/15/2012 }

MetroPCS sucks terrible horrible customer service. For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored. Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math.

david

{ 06/14/2012 }

how does this company stay in the market they dont know how to do bussiness they have the worst service ever!!!

Taylor

{ 06/12/2012 }

if im on the 45 dollar plan can i switch to the 25 dollar one?

sarai

{ 06/08/2012 }

I was fine with Metro PCS and has been for about 10 months until they didn't process my rebate information and it is taking me 3 months of phone calls and complaints to receive it and I have not received it as of yet. I hate companies that act like they don't make mistakes.

Bob

{ 06/04/2012 }

I went into Metro PCS to purchase a phone and transfer the phone number. I went to 4 stores in Grand Rapids Mi. The 1st three store had no clue what they were doing (Fuller Ave and two on Plainfield Ave). The girl at the Alpine location was outstanding. She went above and beyond and got the Job done. Thanks Angie! Job well done. She will get all my future business. 6/4/12

Fonz

{ 05/30/2012 }

Have had for 5 months. Bought $40 plan at store with Beacon phone (good promo price). I'm happy, though the Net is practically useless. Nag ads appear about once per hour, somewhat irritating (anyone know how to eliminate?).

If you can tolerate the well publicized coverage gaps, let's say if you live in a major city, I believe it's the best value today. I have only had outage for a couple of minutes driving in rural Texas, and have not had to deal with customer service, but so far, very good.

pantboy

{ 05/29/2012 }

Service us ok. Hate the ghetto service and artitude from the authorized dealers. IRS always best to go to the corporate store or call customer service. But be prepared to white a while. Going on line is good too.

Alex

{ 05/17/2012 }

I have been a customer for two years now, and I am completely satisfied. Prior to switching to MetroPCS, I was a contract customer at Alltel, and then Verizon for four years.
MetroPCS quality of service is great. Customer service over the phone is good. Customer service at the store feels like ghetto but still Ok. You really don't have to go to the store because you can do everything online. As long as you pay on time, you are good to go. Overall, I am very happy. With my 4G, I get at least 3-4 Mbps everywhere in my coverage area. Overall, I could not have been happier with my cell phone service.

Bessy & Robert

{ 04/25/2012 }

Metro Website & customer service rate poorly, a simple problem of changing an email has taken considerable time talking to 3 different people, emailing the Corporaate office and as of this writing still no response and never mind resolution of the problem

Howard J

{ 04/15/2012 }

Metropcs has been a nightmare for me too, First the phone was suppose to be $45.00 and I could pay on line, I could not get their web site to work, I had to go back and they told me it was really $48.00 because of a fee, that he never told me about, the store could not except credit cards or checks, cash only. After many,many,many attempts I got a service rep via the phone and said I wanted to set up a auto payment plan, because my bill is due on the 2nd they suspend my service on the 3rd,and I get paid on the 4th. he told me I would have to buy another metropc phone to change my billing date. So for over a year I had no service on the third of every month. I was always angry with them about something, the stores claim no responsilty for anything except collecting "cash only" payments,they are all independent of metropc, It has taken me five months to get them to unlock my phone so I could get another provider. those basturds could rot in hell, as far as I'm concerned!

Carol

{ 03/31/2012 }

Say no to Metropcs, they offer features and then changes it without any notice,you are then stuck with there phone and no compensation
Coverage no good

NOT for business use!

{ 03/20/2012 }

Metro PCS RESTRICTS your use to some of the more common free conference calling dial-in numbers - you get a recording saying you have to use a phone card. That was the case with freeconferencecalling.com's dial-in numbers.

They ALSO have in their CONTRACT which they ask YOU to sign a restriction saying it is ONLY for personal use, NOT for business. What defines business? Someone somewhere can arbitrarily TERMINATE your account based on your calling patterns. That is ALSO the case with Virgin Mobile (the last time I checked which was in early 2011) but NOT with Boost Mobile.

Happy Camper

{ 03/19/2012 }

I’ve been with Metro pcs for eight months after switching from Sprint. I chose metro because I could use my sprint phones, ending the need to buy new phones from them. I have the family plan, this simply means that they give me a $5 discount per line. I was able to reduce my bill in half simply by switching. I rooted my Samsung Epic in order to make it work with metro, but I still only pay $35 for unlimited everything. I also use my phone as hot spot to connect my lap top. One bad thing is that Metro is a 2g provider, so my internet is a little slow, but not as slow as dial up. I can stream music sites such as Pandora and Ihearth radio without interruptions. Overall I am happy with their service I just wish their voice coverage was better. Another bad thing about Metro is that I drop just about every call.

Jon

{ 03/17/2012 }

If I could give zero stars, I would. I was told in the store that my service would be $40/month with no sales tax. After I buy a phone I get a text saying that it is $50/month. I go back and am told, don't worry, come back here to pay and it will be $40. A month later I go to pay at the store and they ask for $50. I say that I was told $40 and they say OK, $45 as there is a $5 fee to pay cash. I get a receipt that shows $40 payment, "Metro Connect" $2 and Fee $3 for a total of $45. I get a text later that day showing a payment of $37. I go online and find out that after paying $45 and getting a credit of $37, I still owe 34 cents. Add to this lousy coverage and after using them for less than one month I am going to switch service to another carrier.

beef strokinoff

{ 03/15/2012 }

i have had metro for 5 years now. i use metro alot for phone sex and i have to say the call quality is great! i can hear my girfriends moans and screams very clearly, she says she can hear how hard i am when im pleasureing myself. keep up the good work metro!

Greg

{ 03/06/2012 }

I and my partner have recently purchased a Samsung Phone and the battery doesn't stay charged for a full day. Other than being frustrated by this charge problem Metro is a good fair priced Co.

doesn't matter

{ 03/04/2012 }

Metro pcs is the absolute worse cell service I have every had the displeasure to use! They totally suck in every way! Don't waste your money! Wish I could give them zero stars!

Joe

{ 03/03/2012 }

I have been a customer for 4 years. Always pay my bill online. Today I paid on line and I received a server issue or authorization issue and try later. I checked my bank and they took my payment. Then turned my phone off. My bank said they had to fix it. OK. I went to a corporate store and after a few minutes they turned my phone on and gave me a case number. Cool... Wait 5 hours later they turned it back off and have not refunded the money they took from my account. There were several people in the store with the same issue. You cant get any one on the phone. Now im out of a phone until monday. Terrible service.

Worse customer service ever

{ 03/02/2012 }

the phone and service are okay, but they do not send you a monthly statement, I was told i would always get a email reminder and Text before the bill was due. This month I didn't receive anything to remind me, Most people have a busy schedule thats why companies send out bills. Going from the last month due date, i thought it was due tommorrow, turns out it was due yesterday, I found out because my phone is shut off. You think okay no problem just pay it, the online bill pay is down, the automated phone payment system is down, when I tried to contact customer service, its all automated it said they could not connect me to a CS Agent unless I paid my bill, and I couldn't pay my bill because the system is down. Round and round I went on there phone system, finally, i used my friend's cell phone to pretend I was a new client, when after 20mins i finally got a rep on the phone I was informed they would take a payment but for an additional fee even though they freely admitted there other payment systems were down. So I was pretty much at their mercy, as I tried to pay, they informed me that their system is down and they will be unable to take my payment and therefore unable to turn my phone back on. As I need my phone for my dog sitting business and to get in touch with my boss, this is totally unacceptable. They admitted on the phone that they dropped the ball not informing me my bill was due. they are unable to take payments and although they had the ability to turn on my phone (per the customer service agent) they were said they wouldn't without a payment and all their payment options were down. They talked down to me and offered no alternative other than to call back in a few hours or tommorrow, I have tried several more times- unsucessfully. I'm switching back to verizon, it was more expensive but at least you can talk with someone pretty quick and pay your bill. I felt like I was in an abbott and costello bit. Finally i loved when they asked is there anything else I can do for you today?

rachel

{ 03/02/2012 }

TRYING TO PAY THE BILL ON LINE IT SUCKS.I NEVER HAD THIS PROBLEM WITH NO OTHER PHONE COMPANY AND TO TOP IT OFF THERE'S A FEE TO PAY YOUR BILL IN THE STORE...NOT HAPPY ABOUT THIS AT ALL.

me

{ 02/29/2012 }

i've had this service for a while until recently ive decided to switch. the phones are ok you get what you pay for but the signal is terrible. dropped calls all the time and when you do get a decent signal all you hear is static. i would suggest to go else where.