i cant totaly blame metro pcs but the store i bought my phone and service from ripped me off i payed in avance and they didntrecord it and my son add a phone to mine anday for it to beactvated and all they didnt tell metro pcs eather so we are out of money plus we old more then its worth.plus my bill is notthe sameevery month and they text me with a price thenthey say its notthat price sonow i owe more then its worth. plusfor a 100.00 dollorsthere phones are crappy.i will never remend metro pcs to any one ever.i tryed to work this out with a rep. but she just cut my phone off and was rude.

Global text messaging does not work. You can sent international message, but you will never get one back!! tried everything, customer service have no explanation. they say it should work, but I can't receive a single international text message

I love MetroPCS....Yes i admit, Customer Service sucks the big one but overall...MetroPCS is a great phone plan for people like myself and from what ive read, about 60% of the people on this page. The rest of you high priced babies need a high bill to be satisfied. I do have a complaint myself tho, I HATE that i have to pay $3 at a store to pay my bill or add money to my @metro account.
<Kyocera Strobe User. $45 a month turns into $60 as well with features and "fees".(crappy)
But overall greaat stuff.

I could not pay my bill over the phone,I am ill and do not like to drive,the pay ment service is terrible

this is mai thao and i bought a phone from ur company though i was wondering if i can get a new phone and trade in my phone or something. sorrie but it's been dying on me and when people call me then i can't pick up i don't knoe why. i been charging my phone too but it's still the same and the battery it's always low when i talk and not talk. so please tell me wat is wrong with my phone did u guys want me to bring my phone in for u guys to see it or something. well anywase just email me back and tell me wat's wrong with my phone.

it's me again i was wondering if i get a new phone then i want to get a new charger and a car charger and plus a brand new phone and ear pieces okies then... well give me a call or something or email me thank you very mcuh..

METROPCS store workers are lazy people they dont deserve to even work in a freaking store that deals with customers period!! My boyfreind had my whole account suspended without my permisssion how can they let someone suspend anothers person account thats not fair at all not to mention i paid my bill the day before that!!

Absolutely love Metro PCS!! My teenage daughters have these phones and plans and these are PERFECT for teenagers!

Well i just wanted to say i was with metro pcs and left to go to tmobile (i wanted the sidekick3 phone) and came back to metro pcs because tmobile has the rudest ppl and most expensive plans ever. metro pcs does kinda have crappy customer service that they are not rude to you they are just not very informed. but you can not beat the pricing! im on the 50 dollar a month and i get unlimited local and long distance, unlimited internet, text, pic messaging, email, and i have never had a dropped call yet! no other service provider can offer such a great deal! i would highly recommend metro pcs to everyone.

well what can i say i just bought a metro pcs phone and i not bad. well i llike the plans they offer you. you dont have to have contractand unlitimited phones calls.

I had this service for one month and cancelled it. 50% of my calls were dropped, even calls to my voicemail were cut off in mid message. Their service is aweful and it's almost impossible to get a live customer service rep. Save yourself some aggravation and go with another service

i live in the tampa area i went thru at least five phones cause they stink yes the price is right for the plans but only if i could get a phone that works then that would be amazing

Here in South Florida, MetroPCS seems to be the big choice of pre-paid phones among the hispanic community. For some reason, many non-English speaking Mexicans seem to like carrying it around.

NO CUSTOMER SERVICE, NONE
POOR CALL QUALITY
GREAT PRICE. I bought 3 phones , the account dept is impossible to contact, price quoted, not what I had to pay. Have a problem of any sort, TOO BAD. I am going back to a regular with voice quality, a live customer help and a family circle that will all cost no more and preserve my anity, metro pcs will send you crazy, you will regret it big time.

you don,t want to know what i think aboiut customer service even the assistant manager was a rude and disrespective --- ==== ,had to go to another store to get thing,s taken care of and did. the Dearborn store in Michigan on Michigan ave, suck,s so pleased be warned .

I've had the same problem with the customer service. It's annoying as hell but when you mention it they act like they have no idea what you're talking about. But I've actually worked out a system for the customer. First I go to Frequently asked Questions then I say I need something more. And that'll usually get me through to a person. It has so far without fail. And then hopefully you'll reach one of the few bits of intelligence working for the company because it's clear that the vast majority are morons.

Yeah, So I got it in South Florida, Ft. Lauderdale. It's pretty much prefect. o.0. Its works great, Im on the $50 plan, Haven't dropped a call yet. Im a k312 user, And it's a pice of shit. It has no bluetooth. It has no mp3. all it has is good design. I'm gonna get the slvr L7c. Heard its got all.

IMPORTANT metro pcs is good company BUT... the problem is that they say you can send and receive international text message,because I'm with the $50 plan, OKEY I can send but I can't receive and every time I call them they keep telling me we will refresh your plan, and still nothing happen, I just want to know why I can't receive international text messages??????? WHYYYY????

I'm with $45 plan.. I can send sms international but I can't receive a single international text message!!! WTF???

To all U unsatify customer u have the option to go where ever, try to break a contract somewhere else and see if it free,and try to talk all day before 7:00pm and some of u wait for nite time to talk for free, and if it drops a call I will call right back..P.S the phone will cost u but I talk all day and nite...so Metro PCS do what u do..........

Customer Server is Horrible
Coverage is Moderate, defiantly not a phone for a person who wants to leave their city.
Phone CANNOT maintain connection between towers! While driving it will disconnect every mile or so. Price is about the same as other services, unless you want to talk 10 hours a day, you might as well get a good phone for less for the same monthly cost!!

I switched to Sprint, and have a plan for about 20 more a month. A far superior phone and i have unlimited Internet usage on it.

Metro is good for those with bad credit and good for young kids who want to talk till they are blue in the face. But for everyone else, go with a good company.

P.S. the phone was garbage. after a month it couldn't hold a charge. I would talk for about 2 minutes and it would be fully drained again.

I used them in Atlanta GA . The coverage is like swiss cheese and the customer service is bad . Look elsewhere if you have a choice .

I AM VERY UNHAPPY WITH METRO PCS SERVICE. MY CALLS DROP 80% OF THE TIME THE RECEPTION IS HORRIBLE AND I TRIED TO RETURN THE PHONE UNDER THE 30 DAYS BUT THEY DIDNT LET ME BECAUSE IT WAS OVER 1 HOUR IN TALK TIME ON THE PHONE BUT I ALREADY HAD IT FOR 3 WEEKS. I HAVE TO CALL THEM TO REFRESH MY PHONE EVERY TIME I WANT TO SEND IT A TEXT MESSAGE. THIS IS THE MOST HORRIBLE PHONE SERVICE I HAVE EVER HAD!! I WENT TO A CORPORATE OFFICE TO SWITCH MY PHONE WITH A NEW ONE AND THEY SAID THEY DIDNT HAVE ANYMORE LAST FRIDAY. THEY TOLD ME THEY WOULD CALL ME WHEN THEY GOT SOME MORE PHONES IN SO HOPEFULLY THEY WILL. I AM VERY UPSET AND ALL I WANTED WAS MY MONEY BACK. I ALSO TRIED TO CHANGWE THE PHONE FOR A WHOLE DIFFERENT PHONE AND SHE SAID THAT I COULDNT DO THAT EITHER. I TALKED TO A SUPERVISOR OVER THE PHONE AND HE TOLD ME THAT SINCE I TALKED OVER AN HOUR THAT I COULDNT GET A FULL REFUND BUT THAT I COULD GET SOME OF MY MONEY BACK AND THE LADY AT THE STORE SAID THAT THE INFORMATION WAS WRONG AND IT WAS NOT TRUE. MY THIRTY DAYS IS UP DECEMBER 5 AND I CANT DO ANYTHING ABOUT THIS TRASHY PHONE THAT COST $175.00 I RECOMMEND NO ONE USE THEM IM FORCED TO BE A CUSTOMER.

The reason why the costumer service is so bad, is because the csr agents live in......México hired by an enterpreise of Grupo Carso (owned by carlos slim) called Telvista, and the salary is like 350 dlls + 150 dlls bonus a MONTH !!!, and beside from that they work 6 days a week.

But is not all if you want your 150 dlls bonus youll have to achieve your metrics, SA = Schedule adherance, VE mistakes made by the agent in system, AHT average handle time (between 4 to 5 minutes), and QA = quality assurance.
How do i know, I worked there for a while.

If you want to know more send me an email to jonloson@yahoo.com.mx

hello there i was just wondering that when you going to have services here in location of MILWAUKEE, WIS because i think you are the best company of metro PCs SINCERLIEY

I WOULD LIKE TO KNOW IF U EVER GOING TO COME UP HERE TO MILWAUKEE, WIS BECAUSE I THINK IT WOULD BE GREAT THAT IF METRO PCS I THINK THAT IT WOULD BE GOOD BUSNESS UP HERE

i will never go back to another cell phone service again. i have been very satisfied with metro pcs.

so far so good the phone is pretty tight and the service are is the same that i had with sprint... remember, nextel has been around for a long time and there service still sucks(unless u hook up with a sprintnextel power pack) this is a pretty new company give it some time and it will catch up

MetroPCS coverage in metro Atlanta is very spotty and weak . Customer service at the corporate store seems OK but telephone customer service is terrible.

I am using Boost Unlimited have found the local coverage and customer service to be better.

As I have had Metro for over 5 years now, I will try to explain a few things to people who do not understand weird things that go on at metro. First off is the billing, and that is the #1 thing that irks me. If your billing cycle is set for the 15th, and you do not pay the bill, your phone will be turned off on the 16th, if you do not pay until the 30th, guess what, you just paid a full month for service up to the 15th and you must pay for service again on the 15th. So, pay your bill on time and you will never have a problem and get the most for your money. Second, and probably tied for the irritation factor of the billing is the voicemail. Incoming Voicemail messages (when people call you and leave a message) are limited to 45 seconds, thats why they get cut off, it's not the service, it is the plan you chose. If you are on a 45 or 50 a month plan, you get upto 3 minutes, still crappy, but at least it is enough time for someone to get their point across. To the woman who purchased the phone for her son and was angry that she couldn't have his name on the caller id, that is due to a federal law enacted to protect him, if her is under 18, he is covered in the child protection act, a federal law. Companies can be fined hundreds of thousands of dollars for violating this law, when he is 18, he can be on the caller id all you want. As far as coverage, yeah, it is limited, but as long as you are where you agreed to receive coverage provided, no problems... I had verizon for 1 year while I traveled, dropped probably 30% of calls (America's Best Network huh?) Bottom line, it is an excellent no frills basic phone service. If you want Frills, Nationwide coverage, Smartphones, Blah Blah Blah, Go to the top 3 carriers and get raped by their base packages of 59.99-79.99 and still pay for overages. Verizons unlimited text is $20 a month add on. $25 more and you have unlimited minutes also at metro. Hmmmm, I didn't get an economics degree, but sounds like a better deal to me. Bottom line is get whatever suits your needs. Whether it be Metro PCS, Verizon, AT&T, Sprint, Alltel, Whatever. If you don't like Metro's service, drop it, won't cost you a dime, Try it with any of the others, $175-$200 PER LINE. Phone Cost is steep, I agree, just keep in mind that the cost also includes the first month free, so really deduct 1 month of your plan cost and that is the actual cost of the phone. Fact is that Metro serves a customer base of 3 million people, most of which are completely content like myself. Half of the complaints listed here are from obviously ignorant, most can't even spell, maybe they have some share of the blame in their troubles. :)

1-1-08. I'm from San Francisco, CA & been with metroPCS for 2 yrs. I switched to boost mobile unlimited b/c I'm unable to make or receive calls 90% of the time early Dec 2007. I thought it's b/c my LG VX3200 is not supported anymore. So I bought a Kyocera camera phone for $131.00 including tax featured on their website. Still, unable to make & receive calls 90% of the time with this new phone. When a call do connect, it's either dropped or the other party can't hear me. Switch to Boost mobile b/c they use sprint network pin drop sound quality & roaming is only 15 cents a min.

If you don't travel much and stay in your coverage area it is worth it. I have Metro PCS then switched to Sprint and now am switching back. Other carriers have all sorts of hidden fees. For about $60 I get unlimited local and long distance, Text, picture messaging,web access, insurance, and my favorite- Unlimited 411! Sucks to have to pay full price for a phone though...but with other carriers you get a discount but ALWAYS a 2 year contract that you have to pay an arm and a leg to break!

Metro PCS is a great service, although i wish that they had more phones to choose from. I've been on the Metro PCS for a couple years now, and its great, but I wanted to get my daughter on the plan too, because she recentely went $60 over her minutes.

The service seems good and a good pic of phones. But they make you pay $5 etrra per mo/ for IM and it only has AIM if you are paying for it it should also have yahoo and MSN. And better coverage is needed around Dallas.

With any service you expect there to be pinnacles and shortfalls. Unfortunatley with Metro PCS there shortcommings outweigh any advantages they claim to have. I have bad credit and wanted something without a deposit so I tried them out. After the 1 hour long wait to receive assistance I finally received a phone and a rate plan that I was told would work. From day one I experienced drop calls, error messages, and numerous dead zones. Then the screen on my phone mysteriously went blank, buttons worked but no screen. Needless to say the reps accused me of dropping the phone being the reason it no longer worked. I had had enough at that point, no customer service and overall poorly run company. I would rather be out that money than continue to donate to their scams.

I was very satisfied with Metro till I used their "customer service". I purchased a $200+ phone for my daughter for Christmas. They sent my paperwork in activating my phone but didn't activate the actual phone. My daughter was out of the area when she opened the phone and lost 7 days of service. I returned to the store and an employee activated the phone and told me the bill would run from the activation date of 12/28/07 as opposed to the purchase date of 12/20/07. On 1/20/08 while visiting her grandparents, my daughters phone was cut off. I went back to the store but was told by the employee that they did not have access to any of the service options. She called customer service for me. I explained the situation for over 2.5 hours and was unable to obtain any help. They kept restating that the bill needed to be paid and that they could not reactivate the phone until doing so. After 2.5 hours, they suggested I go to a corporate office in Antioch California for help.
AHAAHHHHAHHHH!!!!!!!!!!!!!!!!! 4 hours!!!!!!!!!!!!!!
While at the office they told me the only thing they could do for me was reset the billing date to 1/22/08. They could not help me with the lost week worth of service. I allowed them to reset the date and resolved to the idea I would contact the owner of the store as the error had been on the part of his staff and I felt he would take care of the error on their part. Corporate customer service told me that they would reset the phone bill date, but somehow they deactivated the phone beyond their own knowledge. They couldn't get the phone back on and decided to give me a "new phone". I waited in my car while my 14 year old daughter had her phone numbers and information transferred to the new phone. When she came out, I asked to see the phone. The phone had scratches and makeup in the speaker area. Disgusted, I went back in and asked the women why she thought it was okay to replace a 3 week old $200 phone that had worked fine with a dirty used phone. Not only had I been shorted seven days of air time, but now they took my new phone and gave me a used refurbished phone without my permission. I wonder what would happen if I took my diamond ring into be cleaned and they replaced it with a cubic? Yeah I lost it!!! So then, they give me yet another phone, this time they said it was brand new. Again everything was transferred from one phone to another EXCEPT, somehow the billing number. This meant after getting home with the reset account date and attempting to pay the not due phone bill so my daughter could use her Christmas present, that the payment I made activated the wrong phone. I called customer service "DUH Customer Service can I help you?" They kept telling me the phone was on. I explained to death that they had somehow crossed the information. On the following date 1/23/08 I returned to corporate in Antioch. They said OHHH!!! We crossed the information we can uncross it. I told them that I had lost another day of service and requested the again The manager told me he could do this but it would cost $5.00. !@!#* What!!! THey make errors and I pay for them??? I asked why they would charge me they hadn't charged me on the previous date. He responded, "Yes, we did". WHATTTT!!!! So I was paying $10.00. I took the phone and left to avoid being arrested because at this point I wanted to hurt someone and had the sense to leave before doing so. I had left a message for the owner of the store where the phone was purchased to contact me. He called me and met with me at the store. He told me that he would take care of the bill to get the phone back on and apologized. (GOOD Customer Service- Metro could learn something here.) He paid the bill and asked me to wait at the store till the phone came back on. He gave me the approval code and had his employee call customer service for me in an effort to expedite the return of service. I called and got #$#%#% Customer Service who said that my payment had not been recieved. I explained that two payments had been made now and provided both approval codes. She said if the bill was paid give it 15 min. to 2 hours and service would return. The phone never came back on because of the corporate mistake. The store owner had to terminate all the service and completely redo the entire process. I had to obtain another phone and because they did not have the equipment my daughter lost all of her numbers, music, etc.

RESULTS: Phone is on. My payment is unable to be located and thus unrefundable according to them.

Metro could be a GREAT company if they invested in their customer service. USE CAUTION and don't let corporate replace your phones. According to them they only have refurbished phones and it is their policy to provide them in place of phones brought in by customers.

Metro PCS has the worst customer service I have ever experienced. Sure their price plans are good, but try to get help when you have a problem. Their telephone customer service line is a computer that refuses to connect you with a live person even though they are available and even though the choices they give you are different than what you are trying to find out. If you get a faulty phone and need a replacement (even though your phone is under warranty) FORGET IT. I went to a sales center, he looked at the phone and told me it was faulty and that I should go to the central service center to get a replacement. I drove for over 30 minutes to get there which would have been ok except I had to wait for more than 3 hours because there was no help there.YUP 3 hours. After all that they wouldn't replace my phone. Today I tried to switch over to a family plan. After visiting 2 metro stores in my town who told me I needed to call metro to do this. I am on another goose chase. The telephone computer will not connect me with a person and I have gone around in circles. So if you have a problem plan on it taking all day or longer to get resolved. Something so simple should only take 5 minutes.

This is a great plan when you have a tendency to talk/text a lot and not keep your minutes in check. Yes, it's limited to coverage, but hopefully they'll expand like CellularOne. I wish they would offer more phones from other manufacturers but I guess time will tell.

This company rocks. Good coverage, OK phones, OK customer service. What is there not to like about them? Nothing!

If you live within the coverage area, which it clearly lists, this is probably one of the best prepaid services you will find.

(\( ^_^)/)

I left sprint back in 2005 and swithced to metro they may have thier shortcomings but i dont travel and their local coverage is pretty good and their corprate store in store service is better then the major carriers i upgarde to the motorla razor and this phone rocks and now some of the major carriers are trying to copy metros unlimted plans but the wanta contract and are chraging up 200$ what a crock get with the real world METRO ROCKS

Im really thinking about getting one of their phones but I want to know is it really worth dealing with bad customer sevice and drop calls for a cheep price plan?

IVE HAD METRO FOR ABOUT A MONTH NOW, AND AM PRETTY MUCH HAPPY SO FAR. I WAS ON ALLTEL PREPAID FOR ABOUT TWO YEARS AND WAS PAYING 50.00 FOR VERY LITTLE MINUTES, AND EXTRA FOR TEXTING. ITS NICE BEING ABLE TO TALK ON THE PHONE AND TEXT ALL I WANT WITHOUT A CHARGE. IVE NEVER HAD A DROPPED CALL. THE only PROBLEM SO FAR IS THAT I CANT SEND OR RECEIVE TEXT MESSAGES TO NEXTEL CUSTOMERS - EVERYONE ELSE I CAN, BUT THERE MUST BE A PROBLEM WITH NEXTEL.

March 26, 2008* Metro service is down since 12noon in Ft. lauderdale, Florida. GEE it is now 10.23pm** I wonder if service will be restored tomorrow* The message received when I tried to make a call was " Your phone is not authorized to make phone calls"

MetoPCS Atlanta service in 2008 still has cheesy coverage (weak with lots of holes) . Boost Unlimited costs a little more but the local coverage is far better than waht MtroPCS offers.

Metro PCS phones must use knock off batteries, they never hold a charge longer that 8 hours. My sister has the same phone from another provider and she doesn't have this problem, her charge lasts almost a week. Everyone I know with a metro pcs phone is complaining about having to charge it several times a day.

I like the fact that they're cheap and you get unlimited everything..but they need to up their service cause service sucks..i am forever droppin calls

I have a metro PCS in los Angeles Ca.I can't make or recibe any call to often because the signal is poor, when I call them, they said that some building bloked their signal; but in the road too? in my opinion this doesn't work in los Angeles Ca.

I'm having a lot of mixed feelings about metro. The phones suck and you have a very limited choice of phones. I am on the 45 dollar plan and I checked today and it said that my bill is 57.00. How weird is that? The battery does not last too long on my phones nor do they on other metro phones. I don't know if I should cancel them or not. I called customer service and they hung up on me and I didn't even get to talk to them.

i love metro pcs it is the best i have had it for a long time