Metro PCS has the worst coverage of any cell phone I have ever owned and I have had sprint, att, verizon. Calls are often dropped and interupted. Coverage is spoty at best. I live in work in the greater los angeles area and there map shows coverage but it is not good coverage in areas the map shows as good coverage. The web browsing is so slow its almost useless. The good point is it is cheap, but in this case you get what you pay for. If you want phone service use a more reputable carrier and get there unlimited call plan for about fifty percent more, you will be one hundred percent more satisfied.

No coverage. A ripoff.
I signed up for service and was required to purchase a $60 phone. The salesman signed me up for the $45/mo plan instead of the $40/mo plan I asked several times for. The manager promised to switch the plan later because the "computers were down". He didn't. Went home and couldn't get reception in four different local areas. The cheap Kyocera phone would also self-discharge after half a day.
Drove back to the store several times while trying a new battery/"localizing" the phone by pressing *228/etc. Still terrible reception and calls would consistently drop after 5-30 seconds.
After a week of this damaging my business, I had enough and attempted to return the defective product and service.
The manager claimed I had used more than 60 minutes of air time. This was not possible given the fact THE PHONE SERVICE DIDN'T WORK.
They then refused to even provide my call-log, refused a refund for the phone and service, then actually became openly hostile.
What a terrible experience and a waste of time.

I am very dissapointed with metro pcs. I had verizon and i switched to metro pcs because i thought it was going to be better, but it was the worst mistake ever. they charged me for some stuff that i didn't want like 411 and metro backup. so when i called the customer service they were really rude. then they tried to charge me like ten dollars for canceling the things i didn't want. overall it's the worst company ever. they steal money from people and they have really bad customer service. i really hate it after only one month with them i had several problems so i switched back to my old company. i rather pay moe than fifty dolars a month but at least i am getting really good service and great cusomer service. i would not recommend metro pcs to anyone. the internet doesn't even work and sometimes you don't receive your calls or messages. it's a really bad company.

as with most carriers the service quality depends on your area. everything in life is a compromise. for me metro is a good one. no rip off contract. the customer service is like all of them. try verizon for great service and the worst rip off contract and customer service. know your products and services before you buy...

the reason metro took out the int'l calling in a lot of countries is because people were abusing the system. i dont think it makes sense to be on the phone 14 hours continuously. my roommate was on the phone with his gf. and there were many more cases like it.

I do understand why people would rant about bad service with metro. I have had a lot of issues with them myself but i took the time and always got my issues resolved with CX rep. ur not paying an arm and a leg with metro and i think it is only rational to think that metro will have glitches in the system. I live in NY and I get excellent reception, I have had lots of dropped calls....bt really how hard is it to redial?

Switched from a costly Sprint plan to Metro PCS and I couldn't be happier. It really helps that I am in New Jersey which is the most urban state in the union so I have only had one dropped call in six weeks. Even better I figured out how to 'tether' my Samsung Freeform to my netbook so I now have unlimited access to the real internet included for $40/month. YOU NEED TO BE IN ONE OF THE MAJOR URBAN AREAS WHERE THEY HAVE GOOD COVERAGE. Otherwise you should go with one of the majors. But in the market I live in they are the best by far.

Metro is HORIBLE!. The reseption sucks and if you get the Huawei...HA! the screen EASILY breaks! :/

i love metro pcs bc it works every where u go

Getting my service at the MetroPCS store was one of the most awful customer service experiences of my life. I was lied to, actually heckled by the security guard, and after they screwed up flashing my old phone, I was almost left with no phone at all. In fact, I would have walked out had it not been for the fact that I was afraid I would be left without any kind of phone.

As bad as that was, I'm glad I got through it. Because HAVING the service has been very good. Reception has been very good everywhere I've traveled in Michigan and around Chicago. And I pay $40 a month a plan that would cost me $100 with Verizon.

There are a few trade-offs. Voice quality is not quite as good as when I had Verizon, but it's not a huge deal and I have the feeling it's the phone I have, not the network.

The network is not quite as seamless as Verizon, sometimes you have to switch the system setting on your phone if you're traveling. But that's a very small inconvenience to save a lot of money, at least for me.

I will say that the data on the $40 plan is very slow. But that's an extra for me, not an essential, so I don't mind. Before I got this plan, I was paying more money for a plan with no data or texting at all, so I can live with it.

And I actually kind of like their bare-bones billing. No going through bills every month, they just charge $40 to my credit card and that's that.

So far,BAD reception even in my own home. I have to go outside to use my phone.

this is the worst phone company in hostory, in a minute talk i will drop the call 5 times and the customer sevice is the WORST horrible phones, too many dropped calls way too many!!! I HATE METROPCS! you can barely hear the person in the other line sometimes. There is only one good thing abt metropcs and that is that they have very good text messaging. But other than that metropcs is the worst phone ocmpany out there, i wouoldnt recommend it to anyone.

Metro PCS.
sucks. i've had it since the beginning of the school year and im 15 and absouletly TIRED of the service, i bought the blackberry thinking it would be better service BUT not only did the phone get crappy BUT the internet suckksss, && my bf called me from south carolina on my new phone i JUST bought again and i could barely hear him. Metro has great deals, BUT very horrible service and phoness. i give it atleast a one for the plans and thats it.

I dont know what you people are WHINING about, you dont like the service, as they say not all areas are covered, so when your month is up,take advantage of the no contract metro pc offered you and just go on back to Verizon and everyone elses hidden charges limited everything and 2 year contracts.. as for me.. I dont get 5 bars ..usually about 2-3 bars on avg and I havent been cutt off or dropped once. even when im only getting 1 bar i get clear reception. maybe its the phones you guys are using?? instead of wasting alot of money on a semi decent phone with a large monthly payment for the service metro pcs offers, i would suggest a high quality phone with a lower monthly payment. i have the Caliber by samsung and nothing but good for me..even with 2-3 bars on avg.

Should have space for 0 stars. World class lousy customer service.

I have been with MetroPCS, in South Florida, since it's inception back in 2002. They've definitely come a long way with both, their phone offerings, as well as their service committment. Yes, it's true that, calls periodically drop. But that's the case with ANY of the major carriers as well. The difference? We're not stuck with that carrier via a contract. Plus look at the features that come with MetroPCS: GPS, MetroBackup (saves all of your contact names and numbers), FREE 411 directory assistance, unlimited TEXT and Picture TEXT, NO CONTRACTS AND UNLIMITED TALKING!! Regarding where the service works? Almost EVERY MAJOR city in the United States now (without roaming charges!). A recent news release confirmed that MetroPCS has grown, so much that they, now, have MORE customers then NEXTEL (division of Sprint). Plus with 4G pretty much 'around the corner' (by the end of 2010), they will be one of the FASTEST cell carriers in the country. So AT&T: go bury your heads in behind your (5) bars; VERIZON: Can you hear me now? You're losing customers to MetroPCS right and left; T-Mobile: My Fav "5" turned into my Fav "500" on MetroPCS. The only CONTRACT that I have to worry about is the one that you DIDN'T SUCKER ME INTO SIGNING!! MetroPCS: You're GREAT!!!

HAVE HAD METRO FOR 6 YEARS. IT IS GTEAR IF UR NOT RICE AND JUST WANT A GOOD PHONE SERVILE/PLAN THAT WNT BREAK UR WALLET. COSTURMER SERVICE SUCKS. AND NEVER PAY UR BILL WITH DEBIT. ALWAYS GO TO CASH. ABOUT 3YRS AGO I GOT TAKEN FOR MY MONEY. MY DEBIT CARD WAS CHARGE AND I STILL HAD TO PAY CASH THE NEXT DAY THEY SAID I NEVER PAID WITH DEBIT. CASH IS THE WAY TO GO

i am 14 years old about to turn 15 on the 19th of july i am looking for a nice attractive phone with no contracts and a very very cheap cost.do you think you can help

my daugher went to a pool party she has a messenger 2 from ur conpany her fone fell n the pool can she get the same fone for free i have inserence

Ulton, in answer to your question, I don't know for sure whether you can use your Sprint phone on Metro PCS. But if I had to guess, I'd say "probably."

I have CricKet, rather than Metro, but they are very similar companies with very similar business strategies, and they both have CDMA networks.

With CricKet, if your Sprint phone's ESN is clear (i.e., if you've used up your contract commitment and paid all your bills), then you can probably use your Sprint phone. It is easy to find out: you just take your Sprint phone into any CricKet store and ask them. There will probably be a $20-30 reprogramming ("flashing") fee to convert the phone to CricKet, in addition to the $15 activation fee; they use FlashToTalk to do the flashng for them. (I just had this done, BTW.) They can also probably "port" (transfer) your old Sprint number to CricKet.

So I suggest that you see if the same thing is true with Metro. Go to a Metro PCS authorized dealer and ask them.

SCAM ! I joined Metro PCS and got the International calling plan for $5. I was able to call my relatives in Armenia for only 3 months. After that I tried to call Armenia but it didn't work. When I called Customer Service they told me that I can't call people in Armenia, but I can call other countries. Just like that they removed my home country from the list.If I had the chance to rate it 0 stars I would. I don't recommend joining Metro PCS.

Metro PCS is perfect for someone who needs tons of minutes, and doesn't travel to the remote parts of the country. If you want a phone that works in the mountains, that's fine- but be prepared to pay a lot more. At $40 per month (taxes and all fees included), this is one great deal. I hear they're going to have a 4G network too in the 2nd half of 2010, which will make their smartphones even better.

I have been a subscriber for almost a year now. I love the plan that I got - it was a limited plan for 30$ unlimited call and text nationwide and unlimited global text which is what I really need.

The only problem with the network is it is not working when I am inside the house so I cant really call anyone and I hope all these postpaid or prepaid plans uses a sim card so you can choose the phone that you like.

i have just bought metro pcs huawei 720 phone is pretty good the service was great and the plans was pretty decent. i just switch my $40 plans over to $60 because of the unlimited international plans. i'm sick of using calling cards. so i tested the metro service it works to china i was happy and it save me money. i lived in the bay area where the signal is the best.
metro is good for the poor and middle class people because no contract!
i recommend metro for people who are low income but not high income because they will complain about service and drop calls. they need to go verizon,sprint,at&t which more expensive and have hidden charges

@Ashley From Detroit
The 19.99 for the charger happened to me too, but i went back and talked to the employee who sold me the phone and if you look at your receipt. They take 19.99 off the price of ur phone and put it on the charger. It's for inventory purposes.

But as far as Metro PCS, I've had them for about a week now and have had 0 problems.

i have a sprint phone an i want to switch to metro can i use the same phone r i have to buy a new phone

I love my metro and wouldn't change it for any other service but however due to the fact that they don't have service everywhere im having to llik into other providers the only problem i ever have is that i might get an defected phone but even that is an easy fix i've been with them for 3 to 4yrs i've only had there top of the line phone in other words most expensive the warrenty is great with manufactor no problem there the one thing that sucks to me is metro insurance is really not much helpother then that love them and they've only been getting better

I had Metro PCS, then I went to Verizon....big mistake.
Can't wait to go back to metro, I learn a very expensive lesson

I just recently became a customer of metroPCS and I was sucked into their GREAT and CHEAP PRICES--thinking this would be so great! And, thinking that I would no longer need to pay the expensive service of verizon wireless. In addition, I thought my text messages were being sent out fine until my friend kept telling me the text messages send themselves one more time--as a result, two of the same msg is sent within ten seconds (this doesn't really bother me since it's unlimited txt anyways, but, my friend gets annoyed). Furthermore, when I call people, I experience bad SERVICE with five bars showing. First of all, my friend said I was breaking up; second of all, even though my friend was talking normally, I had trouble hearing her; and third of all, the call kept losing and I got annoyed!

Along with customer service, the metroPCS employee who helped me with the plan was very nice and explained everything. But, like many of the reviewers on this site, they told me that I would be getting the car charger free, but on the receipt, I saw a charge of $19.99 for the "free" car charger.

I wanted to purchase a phone online but the phone could only be purchased in a metro pc store. The price on line was $109. The same phone in the store I was told could not be purchased for the 109. price but $138. I showed the manager the online phone and was told that they don't sell their phones for that price. I purchased the $138. phone. and was told I am being given a free promotional super pack that sells for $29.00. I left the store with my items but looked at the sales receipt and noticed that the phone rand up as $109.00 and the so called free super package rang up as $29.00. tax $12.00 for a total of $150.00 When I questioned the amounts the manager Mr.Wu told me that the phone is really $138. not $109. but I only paid $109 for the phone and the promotion was given to me free. They are using false advertising to lure customers in and the using double talking like they are con men. I read the sales receipt $109.00, Phone +
$29.00 for the free super pack and $12.00 tax.

I live in Ocala Florida and the Metro PCS Service Sucks!! The store is VERY close to where I live and I have service in the store but NOT in my house. I can only use my phone when I'm in the city area which is dumb.

Customer service is the absolutly the worst you will ever experience, ported over a number from another carrier and my phone was turned off. When you phone is off you cant even call Metro PCS to resolve problem. When you finally get someone, its usually someone who dosent know anything, you ask for the supervisior and you are disconnected. Very poor customer sevice!

Negative #s available?
Ordered a phone on 5/27; unable to process. Maybe I typed a digit wrong. Try again. Unable to process again.
BUT....charged twice. metropcs to billmatrix to metropcs to billmatrix to metropcs.................
On the phone for 1.5 hours. Still not resolved. Don't wish this on you worst enemies.

International calling in the $60 plan is only to land lines. YOU CAN NOT CALL A CELL NUMBER WITH THEIR INTERNATIONAL CALLING!!! IT HAS GOTTEN A LITTLE BETTER WHEN YOU CALL THEIR 611, IT ONLY TAKES A COUPLE AGENT REQUESTS BEFORE THE VOICE WILL TRANSFER YOU. THREE (3) TIMES I HAVE REQUESTED THAT THEY STOP SENDING ME ADVERTISEMENTS AND STUPID FACTS AND SUCH OTHER NONSENSE TEXTS. BUT IT SEEMS THE IDIOTS THAT PROGRAMMED THEIR COMPUTER SYSTEM CAN'T GET IT TO FUNCTION, CAUSE THE STUPID TEXTS STILL KEEP COMING.

Ok for $40 per month for unlimited calls & text, I'm sold. BUT.... I went into my local Metro Store & picked up the LG Helix. I was informed at the time of purchase that I had to pony up for the 1st month (they had the spring rebates going on), ok so that wipes out the rebates. Then I was told that the phone comes with a car charger free, I said ok great! when I got my receipt, I saw that I was indeed charged for a 19.99 car charger that was "Free". After asking about the charge the sales person quickly tried to change the subject and became very very annoyed that I caught him trying to pull one over on me. Needless to say I paid the correct amount and left with out a charger. The service sucks, the phone sucks, the customer service sucks. The phone fails to connect calls with 5 bars, when I can make calls its horrid, the sound quality is just sad! I had metro years ago in South Florida and it was great, I guess in Northern California (a legacy market) things just are not up to par.......

I HAVE BEEN WITH METRO PCS FOR OVER 8 YEARS NOW AND I'M VERY HAPPY WITH THEM. I USED TO BE WITH VERIZON AND THEIR CONTRACTS, UGHHHH... I'VE BEEN HAPPY WITH THE SERVICE AND THE PRICES FROM METRO PCS EVER SINCE AND I WILL CONTINUE TO SUPPORT THEM!!!

Phone and service didnt work. Person I bought the phone from just lies and lies and lies, like that is the normal way to do business. Customer service reps that dont speak English, cant hear them, bad connections and hang up on you. No Contract - try to cancell and get your money back. They tried to keep my monthly service fee for using the phone less than 24 hours. Glad American Express could get it back for me becasue they told me they had no intention of giving it back to me.

I live in West Los Angeles and travel alot to South and Central Los Angeles..MEtroPCS has had strong coverage in all the areas, I would be on the phone during my commute on the 10 freeway and I would not get disconnected. YES sometimes the call quality is bad and there are weak spots but for $40 w/ taxes and fees..this is completely FAIR. I am setup w/ auto pay and have no problems at all. I am satisfied with what I am getting from Metro..OH and I travel to San Diego often so it goes on Cricket(free) which has excellent coverage .

Poor coverage in Atlanta metropolitan area. Customer service is bad . MetroPCS is not worth is for me. Maybe they would be worth putting up with if their prices were 50% lower that what they currently are .

Metro pcs claim to be a pre paid company. I didn't have the money to pay my phone bill which is due on the 15th of every month. When I got the money on the 7th of the next month, I went and paid my bill. 8 days later they shut it off without warning because it was the 15th again. They never told me I could pay $5.00 (only once a year,)to get my due date changed to the date I paid my bill, until my phone was already off and they wouldn't accept the 5 dollars. Also, every phone I've ever bought from them wouldnt charge or turn on at all after 6 months!! They are a scam and a rip off!!! Highly suggest not using metro!

well unlike the others iv had metro for a year and i havent had to many problems when i do it always gets fixed.....i really like it because its affordable unlike other phone everybody that i know has metro and we all like it!!!!! now if u are going out of state alot your more then likely to get bad service but thats pretty much on any phone service...sooo i recomend METRO to everybody...lol

I began service with Metro PCS on March 2010. I bought a Kyocera Neo Phone which I've been LOTS of issues. Ever since I got the phone I've replaced it 3 times!!!! Metro PCS customer service is poor, but the signal/reception is okay, not perfect, but okay. I just wished their service could be much better and have people help customers with their issues. Not bad for unlimited everything. I reside in San Jose, CA and reception is good. I used to be with Verizon and I do miss their GREAT customer service and how wuick they fixed issues; don't miss paying $100 dollars a month for limited everything.

Customer services sucks tranfer transfer and still no answer and they hang up on u.Bought a new phone had prob with bb sent refurb and it gotta go back 3rd bb.

I feel that metro is taking advantage of most its customers just for the fact of them having poor quaility of service and when you try to change or do something with your phone, Metro takes you through too many obstacles to fix what was going wrong. Still being, 40 to 50 dollars is still a reasonable amount of money for the unlimited plan, so ya get what you get. Still, with all the customers metro has you would think you wouldn't have problems with signal, service, & etc...

I went into the store at Artesia & Crenshaw in Los Angeles, I got the plan with unlimited international calling ($60 a month). I was transferring from AT&T and was told they would take care of everything, and they did. The phone service works great except at work and at home, the two places I spend my day. I have to walk outside to get reception, something I have never had to do before. I went back to the store I bought the phone from to explain the situation and the guy said too bad, you bought the phone and that’s the way it is. I think now I would pay AT&T’s higher rate just to get reception, the only thing holding back is getting back into a long contract.

as an employee at MPCS, i would highly recomend staying away from the service, i can't say my name or ID numb, but i can guarantee you will regret signing up, the plans sound great on paper, but the service is pure garbage, i'm in customer service (located in manila and mexico BTW) and when ever i (and many, many others) get a call, i just simply put people on hold for sometimes even hours at a time, then i hang up so they can't trace my call in quality (yeah, it's that easy) and believe me, you are going to be calling a lot.

cheapest, for sure. love the month-to-month payment arrangement. great way to thumb your nose as the fat cat phone companies.

big downside is the bad signal here in santa cruz california. i get echoes. i get annoying blips of cutting out during conversations that make it nerve-wracking to track what someone is saying on the other end. but, oh, the price and features! if you are on a shoestring budget, go for it! it will keep you in the phone game while you wait for your financial ship to come in.

(as an earlier reviewer wrote, you won't see millionaires using metro pcs.)

I used to be with Metro and was pretty happy with the service. Got a couple of dropped calls every once in a while but no big deal. In Jan. of this year, I made the switch to Net10 and I'm very happy paying only $15 a month as oppose to $40. I reviewed my min. usage and found that I was wasting money with the unlmited plan as I rarely go over 150 min. per month. And to think I've been paying for unused minutes all these years!

I just walk into a store to buy a phone I saw on their website. He kept pushing another phone which was crap according to CNET. I got the phone I wanted and I said I want the $40 a month plan. He said that's only for families. I said goodbye and walked out. I called PCS when I got home and was told the store made a mistake. I ask if she would call the store and I'll go back and buy it. She then got very angry so I hung up. I'm glad I found this site. I'm never going back to that dump

RE: METRO
METRO HAS BEEN AROUND SINCE BEFORE 2004, THATS FAR LONG ENOUGH FOR METRO TO GET THEIR ACT TOGETHER....