Wow, if I'd read these reviews in August I probably wouldn't have signed up with MetroPCS. Yeah, an obvious way they're trying to save is by directing everyone to a voice-activated help menu rather than a live operator. But if you get everything done in a MetroPCS store, you shouldn't have any problems from then on. I got my phone in mid-August and have used it in Jacksonville, St. Augustine, Durham, Winston-Salem and Charlotte with no problems -- no problem with making a call, no dropped calls, no problem accessing voice mail or text messages.

MetroPCS...I'va had it for a few years, and I really have almost no complaints. Are they perfect. not even, but I can tell you what my phone bill in May right now, and I like that. No problems with calls, and I don't so a lot of email, and internet with my phone (I have a computer for that)...all in all, I am satisfied

Metro Pcs is the worst service that has ever existed on the face of the earth, that's why i bought a prepaid ATT go phone for $60.00 a month unlimited text and talk, and there's service every where!!! I fell for metro lurd by those cheap price plans $45 dollars a month unlimited everything, but the network is always down and I was always roaming, try ATT prepaid you won't regret it.

The majority of Those Positive Reviews are Obviously coming from Metro PCS..easy to recognize by the way they're worded. Nice try Metro *LOL*
Try treating people better, and you won't have to seed these reviews

Horrible!
Disconnected calls
Service not working and there 24 hour callback policy has now come and gone.

Left Verizon for Metro PCS only to find that their customer service was the worst I have ever experienced. Bought a new Motorola Razor phone for the Metro PCS plan. Metro PCS stated I had a 30-day money back guarantee on the phone. In addition to lousy customer service, I apparently was in a "dead zone" and my calls kept getting dropped or I was not able to make a call at all! Yikes! So I cancelled, and shipped the phone back to Metro PCS for my money back. Two weeks later I got the phone back with an explanation that because I used it for over 60 minutes (as I had the phone for two weeks!), I invalidated my 30-day return privileges. They are sooooo bad, I put a claim in with my credit card company. Metro PCS never responded within 90 days, co my bank credited me my money back. And I still have a new Metro Razor phone, that I'll never use! I went back to Verizon. I'm still paying way to much. But I like their customer service and their network, as I rarely loose any calls! Thanks! Robt D, South Florida

Their customer service SUCKS!!It is almost impossible to get through to customer service. When you do they say they will resolve the problem but it never is resolved. You end up calling several times to resolve any problem. My son's phone broke under warranty about 4 months after we bought it. We had to travel 30 miles for a replacement. We ended up going back THREE times because first the nincompoop in customer service said it was the battery. She also claimed that they didn't have a working battery in the store to check it. This was on Oakland Park Blvd in Fort Lauderdale. So we bought a new battery. The problem continued with the phone not holding a charge. We drove back there again and got, not a new phone but a RECONDITIONED one which surprised me. We had to pay $10 for that phone. Anyhow that phone had another set of problems. We had to go back a third time within the week. At this time the idiot behind the desk said that she could not transfer my son's contacts and call information. She said we would have to pay an additional $5 to get it done. This charge was not made the first time.I refused to pay it(which pissed my son off).I told the CSR that she was just too damn lazy to do it and that was all!! Mind you this was the service we received after THREE trips to replace a phone bought new four months before. Every time we went in, the wait to see someone was at least a half hour as it is always crowded.
To top this all of when we are in the house we have no service. We have to go outside to use the phone. I am only keeping the phone because of the unlimited text (which my son likes) and to use up my investment in the original cost of the phones. Right now my voicemail does not work. I called them two days ago to fix it. It still does not work. Something needs to be done about the crappy customer service at metro pcs. When Metro PCS resolves these problems, they will be a force to be contended with. Until then, buyer beware! Next time either phone breaks I am done. Meanwhile I am looking around for a new cell phone provider.

uff i got confused and i give it a 3 start i was wanting to give just one so bad i dont have the option of no stars

worst service ever!!! i live in central florida and i have lot of drops call and almost never can get no reception!! customer service is a joke after my first month of service i swicth with straight talk and i love it.

Hello America! MetroPcs is a way to go, especially in hard times like these. I have a valuable suggestion to all of those people having trouble with expressing themselves. Patience is a virtue, hard to do. If a rep missed some info, ask questions! Dont be afraid to ask! ASK! MetroPcs is getting better, expanding in areas where coverage was needed, plus future expansion looks promising. My dear consumers, I recommend metropcs.com for answers to all your concerns. I have Metro and loving it! Respectfully , JoShim

I like my Metro service. i really like the international calling add on. It's unlimited for 5 dollars. just be sure you find out if the numbers you want to call are included in the options. Also, i think it is a good value when you look at the cost savings over others that require contracts and over $100 monthly for unlimited with less features.

Its a scam.The 45$ plan after the taxes and all the extra B.S. is actually 61 and change.3.00 to pay my bill at the store.LOL What a joke!!!!!!!!!!!!!!!!!

Why do people post false information? MetroPCS has no bills, so "William" how do they put you in collection? No customer service? With all the stores I doubt that is true. Demand to speak to a manager at a corporate store and get your problem resolved.

I'm thinking getting Metro-PCS I have Boost Mobile now. for 3 year's now. I'm sick tried of Boost Mobile. Drop Calls. I had problem with them all the time its like I call them every month with a problem people say they call me an it never shows up on my headset, call last only 15 min at the most. cheap phones. not that many to pick from. they only have 3 phones to pick from if you want the unlimited boost c29 q385 qarzy or whatever it call i had all of them. its sucks the phone always breaking down. that's why i want to go with metro-PCS they have many phones i want the blackberry or touch phone. I read all the reviews some are like i know its real like the talking to them over the phone its very poor English but the service is that that bad i know some people with them now and they never have problem with they service it seem like they happy with it. I'm for real about this people i call boost mobile so mush at time i get the same person an i don't know if i talk to them they say hi you again having the same problem lets see what we can do. boost mobile is good customer in way but bad service what i mean in away is when i was having problems with the drop calls and people call me and at times it wont show up or pic wont come to my phone they sent me a new phone they said they was going credit me after the report is close they they lied. i didn't get shit but $5 and i just paid my bill i was not with working service for 3 weeks only credit me $5 and i paid $53.33 for Unlimited text messaging, Unlimited pic and Internet. the Internet sucks so it time for a change. i have boost mobile to much of my money i always had problem with my service even the 1st week i had them now 3 years later still having problems. i gave boost mobile $1,919.88 so far an i not getting what i paid for so I'm done with them. so here come metropcs! hopefully i would not have any problem with them.
by the way the only problem i have it the phone i want cost $300-500 BlackBerry® Curve™ $$399.00 and the Samsung Finesse $$349.00 i don't know which one to pick maybe you people can help me . i want to get on yahoo IM search the web, download youtube video or even better watch it without downloading.. thing like like a little mimi computer but a phone i know its metro like like that in the smart-phone just yet but it a lot better then the phone boost mobile haves. so anyone can help me which phone you think good for me i like the touch phone but everyone telling me blackberry is so much better but i like to touch some one tell me which one is better and why and why not thanks email me if you like to tell me so reddvelvet1986@hotmail.com in the subject put in metro-PCS or just say it on here but it would be a lot easy if u email me tell me thank you again.

Metro PCS is terrible! I purchased a phone called ZTE C78 (Purple phone) and it was horrible! The phone would freeze and you would have to take the battery out to get it working again,phone would reset itself, reception was very bad, volume wasn't very high at all, phone will drop calls and if anyone called, the phone wouldn't ring although the sound was on. I would only know someone called if I looked at the screen on the phone. In spite of the numerous complaints on this phone model, Metro still sells it anyway. I know several people who have this phone and had the same complaints as well.Metro PCS will give you a hard time with the phone. I only had it 3 months. My bill is now $65 instead of what they advertised ($45). You can never speak to a Customer Service representative. I plan to go with Boost Mobile....anyone with MetroPCs for these reasons as well as the fact that when I went to Louisiana, I had no phone service because they had no Metro coverage there. After 4 years of Metro, it's time to say adios! Go rip someone else off!Did anyone else have the ZTE C78 and had the same or more problems? Metro doesn't care about the customer but the money..............they pulled an all time low when they decided the sell this phone to the general public. Don't get Metro PCS at all!

That's right Metro pcs really sucks their service and the connection is really bad.They told no contract but
still you can't you with the other company then what's the points.Metro suckssssssssss

I really disappointed at metro pcs. I went to new york with my phone, to my great surprises, I could not get any phone calls and call anyone anywhere else either. I have no regret at all to leave them. Good bye forever.

Metro pcs has no customer service and threatened to put me into collections for a bill that was not even due yet. THEY ARE THE WORST. they also changed my plan and deactivated my voice mail so I would call in to find out they changed my plan to the next highest plan. I also asked them to turn off the phone and they closed my account and recycled my number all in 1 day, today. DO NOT BUY YOU WILL BE SORRY. There is no E-Mail for company and no Corporate Contact numbers. THEY HIDE FROM THE CUSTOMER. That says it all.

Metropcs to the world, i will continue to advertise it to everyone for free They are the best to hit the USA and soon all the others will try to join and stop robbing people money. THANKS METROPCS just keep improving n soon everyone will be talking METROPCS

I hate metroPCS. They gave me the run-around for a phone malfunction that I didnt even cause with my NEW phone! I have to pay $85 for a phone I didnt even get to use!!!! Im going back to Verizon! :(

MetroPCS SUCKS I got the new samsung II on 9/3/9 in Las Vegas. After about a week I noticed the MyMetro doesnt work, I called customer service a total waste of time since she barely spoke english. They "refreshed" the phone twice it still didnt work so they told me to go to corporate store the rep told me he had contacted the store so they knew I was comming. At the store I get stuck with a rude mexican so called manager. She claimed nobody told her anything (9/16) my phone would be in 9/18. I go back on friday only to be told my phone isnt there but would be here saturday 9/19. Guess what? no phone on saturday either it would be here monday 9/21. I called the store on monday still no phone. While I was on one of my many calls to so called customer service im reading the "metro promise" it states-- " Bring your phone to an authorized service location for inspection and possible replacement. If the phone is found to be defective, recieve like for like replacement immediately. " Call me crazy but I got the phone on 9/3 today is 9/21 so thats less than 30 days, I went to a corpoarte store 9/16 they found the phone defective but I still dont have a replacement. The rep c. Mendez was rude as hell and wouldnt give me a credit or anything for my trouble. I called "customer service" to complian they did nothing for me the supervisor kept telling me to go to a corpoarate store. What good would that do, theyve done nothing for me. I asked to talk to corporate he gives me a po box to write to can you belive that? My bill is due next week they got the nerve to think I should pay it in full, when I asked about this the rep said "well you are in your free month right?" To ad insult to injury even if a store has my phone they wont give it to me since im exchanging it. What kinda sense is that? If im having this kinda grief over what should be a simple exchance due to MyMetro not working I dont even want to know how much worse it can get for other issues. I wouldnt recomend metro Piece of Crap Service to anyone. Customer service appears to be outscoursed to mexico nobody speaks english. And the folks at the corporate store were no better. I cant get a refund even though its been less than 30 days, apparently if you have more than 1 hour talktime no money back, I used the phone for a whopping 6 hours. All metro wants to do is take your money and run. Dont waste your time with these loosers!!!!

my phone got stolen and i bought the warranty on it and they wont replace it at all! they also said they would not deactivate it... this really sucks..

Metro pcs has nice phones but they are expensive. I have had my samsung myshot for about a year and 3 months and it sucks. I paid 149.99 for it and it didn't even have video or mp3, no games either and the service sucks. I bought the phone a month or two after it came out and I regret it. its about time for a new phone and im thinking about going with either sprint or boost mobile

I think MetroPCS is great. It is affordable and mostly everything is unlimited. I have very good signal in my area and very prompt messages. And plus, my bill has always been the same since 2/2007. :)

I HATE Metro PCS. There customer service sucks. The phone place where i got it from, the people are more than kind, but the customer Service reps you call over the phone SUCK. They have suck heavy accents you can not understand anything they say. And they are extremly RUDE.

My applications on my blackberry are always downa nd they lie to you repaeatedly to get you off the phone.

I HIGHLY RECOMEND NO ONE GO WITH THIS COMPANY.

Since they make you pay full price for the phone, If you go with Verizon or tmoible, you can get the phone for free and your bill is only about $30 more then metro, and it pays for the phonein the long run.

I am trying to take my phone back TODAY.

METRO YOU SUCK.

I'm curious about your comment that

"Roaming Charges: Roaming outside of your local service area is not included with your plan. MetroPCS offers the ability to roam on your credit card with their TravelTalk program for an additional charge of between 49 and 79 cents per minute, depending on your location. Otherwise, your phone will not work outside of your local coverage area."

When I looked at the coverage map at www.metropcs.com, it showed $0.19/minute for roaming when not in Cricket/Revol/Cleartalk etc service areas. And I don't believe you use your credit card per minute but instead is subtracted from your metro account. How current is your data?

had metro since 06,when you have a problem you have to go to a major metro store in person,the line is usually long,but you get problems resolved, have three phones on my account,could not afford this with other companies, so really I think merto is ok

this is the worst customer service i've ever dealt with!!For the customer service alone i gave up my phone service.Cheap shouldn't mean CRAP!!

I have had metro since 2006. i have been reading these ridiculous reviews about the company. i have NEVER had an issue with my service. Everytime I go to a corporate store the staff is friendly and always willing to help. My screen went out on my phone I paid $10 i got a new one because it was in warranty. You only need to call insurance when you did something to your phone that makes it out of warranty. I have been to stores from Detroit to Grand Rapids, i always use a corporate store as they are knowlegable and very friendly. Stop going to dealers with all the problems. I also call the store and ask questions when I have a problem, I have tried the customer service department and yes they are horrible. However store employees are always wonderful. I don't drop call, My text messages have always worked. I can trade in my old phone towards a new phone and I actually get money for my old phone to go towards my new phone. Things have been wonderful. For all of you that have issues find a corporate store, treat them with respect and they will help you to the fullest. All of them dealers take your money and then they write you off as a customer. THis is my experiece with them. I love my unlimited service. $52.00 after tax and all. its great. can't beat it anywhere. I will be with metro for life. they just continue to grow and they continue to add tons of customers so something must be working. For all of you complainers go back to your contract and when you get that $200-$400 and their customer service treats you like someone stealing from them your little complaints on Metro will be small and you will be back. You cant resist the unlimited minutes, and oh I had boost also and for $50 unlimited at 2200 minutes I got harrashed by the company to sign a contract stating I use to many minutes, and my text messages were 3-4 hours late daily. That sounds much better HUH.... think about your other service before you rag on a carrier who gives you what you want.

Pretty good service, only I think $46 a month is too much for me, but if you talk alot, then it's a good deal, I only canceled it because I talk 5 minutes per month and it's not worth it for me, but if you are working on that future brain tumor, then talk all you want at a great price.

I thought I could save some money with them. With tax and fees, there $40 unlimited came to $49 a month.I bought a $220 Qwerty Phone. It got wet and stopped working after six months. I went in two months later and they told me I had to pay for the two months the phone wasn't working in order to get a new phone. I spent $100 on a new phone. It stopped working after a month. Two weeks later, I brought it in and after an hour and half, the store employee said he couldn't get it to work and I would have to take it to the district office. Three days later, I went to the district office. After waiting an hour, the employee examined the phone and it was working. I asked to be reimbursed for the time it wasn't working. She said sorry, it wasn't the company policy to reimburse for down time. I ended up paying over $800 for phones I used for seven months. Not much of a deal.

I have had metro pcs for a couple of months now and yesterday this guy called me saying he was from metro pcs and that he was just calling to inform me that a cell tower in my area had fallen do to a storm and for the inconvience they would credit my account $11.00. He then read me my address and made sure he was taking to the right person. Before the end of the conversation he told me I would recieve a text message with my new account balance and I was like ok. I never recieved the text so I called customer service which I had to call back 10 times because the automated system would not let me speak to a rep, when I finally got through the lady I spoke with barely spoke english. I started to explain what happend and she said that Metro pcs never credits customers, then she said that it was probably a prank. I told the lady the information that this guy had about my account no one knows (he knew my name, my security code, my password, my address), she kept insisting that it was a prank and that Metro will not be crediting my account, I told her I do not care about the credit but it does upset me that someone does have my information and that they are not protecting it. All she did was say sorry and hung up on me. This is the worst customer service I have experienced and I am honestly thinking about going with another company because I do not feel like they are securing my personal information like it should be when you give a company your information. I would not recommend Metro Pcs to anyone.

There was no discussion regarding options for attaining a phone. I know people who would love to get a metro pcs but cannot afford the initial investment and pcs does to activate phones that are not purchased those its system. That is short-sighted and many potential customers are lost.

Metropcs finnaly made it to Fitchburg, MA. I bought the Samsung and the $45.00 dollar plan, so far so good, no dropped calls, I can see my emails from aol as soon as they come in, free 411, pocket express is awesome and with the loopt service I always know where my hubby and kids are. The only down fall is there is no service in Conneticut heading to Foxwoods, I don't go there much being on unemployment and all, I love the service, hopefully it expands soon so every one can enjoy it.

I am looking for a phone for my son who is starting high school this year. I was thinking of Metro because of the unlimited txt and internet (myspace), but after hearing all the bad reviews I had decided to wait and take him into to Metro store. The wait was about 30 minutes (I can deal with that) but thier customer service was horrible, if you ask questions they treat you like you are low life. Why cany people ever figure out that a good product that is made for people that maybe cannot qualify for other services doesnt have to be ghetto.... I think Metro PCS needs to do better training and hold thier employees, thier customer service and products to a quality standard higher that what they do now.
I do not and would not recommend METRO for the simple fact that they treat thier customers like its a "come up", stop screwing people over, learn some mannors and respect. Just because people are not rich or have perfect credit it doesnt mean they diserve to be screwed by companies.......

metro works great in fla. ..... they are working off of verizon lines so the service cant be all as bad as some are saying ... i have never had a problem ... no worse then any of the major services

I love MetroPCS!! I am in Miami and have had sevice for 6 years. My plan amount $40 has not changed in that time. Amazing! My kids love it too and can afford it!! Very happy with their customer service too.

i think that metro pcs is the best cell phone company in the world! no contracts to sighn and unlimeted txting and calling! its the best!!!!!! waaaaaaay better than verizion or virgin mobile! But the bad news is that sometimes they overcharge you for cell phones that you could get from another company...other than that i really like them

****THIS IS FOR ALL METRO PCS CUSTOMERS****

if you need to speak with a rep directly over the phone...

1)when you call, listen to the lady and then wen she sais "how may i help you?" press "7"

she will say "alright, you need something else, please let me know what your are calling about like help with your voicemail or a question about your bill?"

3)press any number

you will hear a quick number dial and you call will be directed to a live rep.

Wow. These reviews are just as painful to read as those for Cricket. I think prepaidreviews.com needs a Spell Check function.

Metro is the best -I just love it...
people on this website just talk about
how bad it is. but they don't remember how they used to complaing when the phone bill was over $200.00 dollar. and the reason of why they select metro.

personally I believe that metro is the best and it has save me a lot of money...
If you have a problem you can go to a corporate store and they always help me with anything i need.
for a flat rate you have all what you need .UNLIMITED .i am in love with metro.

Excellent customer support? Not a chance. MetroPCS' customer service is some of the worst that I've seen. After spending 40 minutes on the phone with a non-English speaking representative trying to pay my bill, I asked for a supervisor who all but cursed me. And they still didn't get the payment right. They left me with a balance that will result in my phone being disconnected. Two weeks of speaking with reps and supervisors who cannot seem to figure out how to set up the AutoPay feature correctly. Go elsewhere, it's amateur hour at Metro...

MetroPCS started the unlimited international calling to 100 contries in $5, just in the June end.
When I enabled the service all mobile phones / landlines phone of my Country were under the unlimited plan.
Now just after 20 days, Mobile phones of my country are no more available in this unilimited plan.
And yes of course legelly they have mentioned on their Number lookup site that whatever
numbers are available now might go out of the plan -
It will happen this soon - Thats a surprise.
Beware of these ...

This is a bad company to use, be aware,
they will cut off you service at the request, of who ever calls to 'request ' a disconnection with out asking for an ID, and no body there takes responsability for the actions performed by their employees I lost my money sice I had paid my monthly charge on the 7/11 and they disconnected the service on the 7/15 wested my time trying to get answers from them, they don't know who their dealers or employees are they asking for more money, they can't do this they can't do that. But for sure they can take your money and then some body can just go and say your name and get you service cut off, bad bad bad

Had Metro in the San Francisco Bay Area from 2003-2005 (I moved to a location out of their coverage area). Coverage was ok, when I was on the outskirts of a town it could get spotty. It's really only meant for people who live in the areas they service and spend most of their time there.

It was difficult to get to a CSR on the phone - but with a flat rate plan there's not much you need service for... It's always $50/month (or whatever plan you signed up for), you pay it, you continue to get service.

If you go to one of their stores in a ghetto location you're going to get ghetto customer service, period - just like anything.

If you download apps or whatever and they're extra money per month, Metro applies your payment to the extras first. So if you owe $50 for your plan and $6 in extras you've downloaded/signed up for, and you forget and just pay your $50 when your bill is due, they'll apply $6 to the extras you owe and $44 to your service. You'll still owe $6 on your service and they'll cut it off if you don't pay it. I thought that was a little tricky, but it just goes to show you should check your bill and make sure you pay the full amount due.

With their website you can make payments online, and if you're on this site you're internet savvy enough to do that.

My brother, who's still on Metro, had their insurance and they replaced his stolen phone with no hassles.

Overall, if you go with them, you get exactly what you pay for - coverage in the areas they service, flat rate, unlimited minutes.

If you want a bunch of extras, if you want CSR's who make you feel good every time you talk to them, get a contract phone.

i was talk today 7-15-09 that my cell phone has been off over 90 day and just found a print out of mine saying i payed the bill less then 60 days ago and the man would say but i can a cheep phone of 60.00 if i when to start up new sevcie and get a new number so i can start all over again this is palm bay office i got the papers to show it BUT W H Y ?
PAMELA

one star is way too good for the pcs company!
the service was so bad that I now relise why they have a security guard with a gun behind the "service rep".
Not only did the manager of the store claim that I destroyed my own phone, while insulting me with a contemptuous sneering voice and additude, he fully insulted my woman and I wanted to hurt him bad ,as if he were a thug on the street is the way he acted .... sitting behind a desk with his hired armed guard holding his gun hand on his weapon.
I am now going to get a lawer and sue him personaly for treating us as sub-human neophites. this happened at the Hazel park store in Michigan his name is bob His name if I have my way ,will be sued. the other good folks that have complained about the terrible service are not lieing...
I was shocked and hurt by the raw disgust and antimosity that the management had tward myself and lady.
untill I read the other complaints on this site I felt terrible, but now feel impowered to lash back seeing that i,m not alone in how I was abused by these ass wipe.

Metro PCS is the most horrible service out there. Bad coverage and bad customer service. i switched to boost mobile and Im pretty happy.

Best phones and service ever!

I've only had metro for about 4 days.

I have the $200 samsung messager phone, and the $45/month plan, which apparently is really $52/month.

I bought my phone from a Best Buy store, and they said to activate it all I had to do was call a phone number.
Well, that took about a half hour with someone who barely spoke english, just for them to tell me I had to go to a MetroPCS store for them to activate the phone for me.

I'm supposed to have unlimited internet and picture messaging, but neither of them actually work on my phone.
They have the worst customer service I've ever dealt with. I did figure out if you say you need to activate a phone you get through to a person, but that wasn't until after numerous failed calls with that automated bitch.

All they've done to help me was 'reset my phone' [they've done that 3 times now] which made absolutely no difference, plus I then had to call again to try and get through to a person.
And all that person told me was that they filed a report to management and that it takes 24-72 hours for them to even look at it.

I wouldn't recommend metro pcs.
Overpriced phones, which i guess is made up for with their cheap plans,
but with how many times I've already wanted to smash my phone or snap it in half because of the bad reception, annoying automated customer serivice, even worse customer service reps who don't understand you, and everything not working the way it's supposed to, makes it not even worth it in the end.

I'm going to go try and return my phone today.
Hopefully I don't get some crap from them that I can't or something.

DON'T GET METRO PCS.