Went through 3 weeks of having difficulty activating a new phone that was faulty. They sent a new phone - I would have abandoned Liberty if the customer help wasn't courteous. The new phone works fine, but there's no warning when my minutes will run out, and often it does not accept my credit card whenever I need to put on new minutes - just when I desperately need to use the phone! Yes, you save money, but all of the hassle is definitely NOT worth it!

The phone I got was a Motorola V265 and not a Sanyo SPC 8200. The phone sucks and you don't get to even pick your phone although the Sanyo SCP 8200 is the only one listed. This is a bait and switch tactic, because the user is left with no idea as to the phone they are getting but are left to believe the Sanyo SCP 8200 is the only phone available.

dont even deserve 1 star-inexperienced agents dont know nothing.i got my phone number changed without my knowledge.nobody knows how it happened--without a phone for 2 weeks.still cant resolve issue...they stole my phone number and my minutes ,,,these people should train instead of sleeping in their asses all day long thinking us customers have their time, liberty and crew you suck

liberty wireless is the biggest rip off
we all should file a law suit against them

Never knew anyone to say it was okay since 2008. For anyone Looking Try Page Plus or Net 10;

LONG time user since they were called WorldCom. Last summer I got several calls saying they would no longer be a regular cell phone company but would be going totally prepaid beginning at the end of 2008. I elected to stay with them until that time. However in September of 2008 my phone was disconnected, because they wanted me to call so they could tell me I would have to start purchasing prepaid minutes, which I did. I was told I would no longer get bills. Guess what - next month after purchasing prepaid minutes I got a bill for over $70. I called and was told it was a mistake, not to pay. The next month I got another bill so I called and was told that I really owed $32 and then I'd be paid up and would be prepaid only. I paid and cancelled my service. In December after receiving another bill I wrote a letter explaining that I was told by 2 supervisors on 2 separate occasions that I owed no money. Ever since then I have gotten a bill each month for more and more money. I call every month and am told a supervisor will call me back. Last month the customer service rep filed a "report" and said I would hear back in a couple of days. Nope. Just got another bill for $128.89. I have not used this service since Sept. of 2008, I am not on a contract, have been told numerous times that I am a prepaid customer, yet they bill me an additional $17.16 each month. Will file a complaint with BBB but don't know if it will do any good. I can pay the bill but I don't owe it and I'm afraid they will just continue to bill me. STAY AWAY FROM LIBERTY!

librty dont deserve even 1 star--they rip off your minutes-charge your debit card twice--and they answer phones whenever they feel like--none of their customer service line are active

PREPAID PHONE FOR 20.00 YOU CAN GET THE PHONE BUT WHEN I BOUGHT MINUTES I STILL HAVE NOT GOT THEM CUSTOMER SERVICE IS THE WORST I HAVE EVER HAD YOU ARE NOT ALOUD TO SPEAK TO SUPERVISORS THEY DON'T ANSWER YOUR QUESTIONS THEY ARE A RIP OFF COMPANY DON'T BUY A PHONE FROM THEM THEY ARE HORRIBLE RATING -10

April 9, 2009. About 3 years ago I got Liberty Wireless for $15/mo. for 40 anytime minutes per month. The service was OK (it would be down every once and awhile for "upgrades"). The last month my phone has not worked and their contact #'s have been out of service. Even if they're not out of business, I'm quitting them.

DO NOT repeat DO NOT sign up with Liberty Wireless. And I actually was with them for a very long ride! Automatic billing on my credit card, albeit only $15 a month, but every time I went to actually use my phone (which is very little), it did not work. There was much trouble when Qwest changed our area code. Then, after having caught them once of charging me the $15 and NOT crediting my minutes, I gave them one more chance! The next time it happened was in February 2009. I called and immediately cancelled. They are in the habit of habitually charging you without crediting the minutes to your phone. You call in and they are oh, so sorry, and take care of you. Then do the same thing again the next month. NOT WORTH IT!

Terrible, Terrible Company!!!The free phone I recieved was already activated, I kept getting calls for another party, my minutes were supposedly used in a few days,I did not receive a phone users guide,I cannot get help or response.
I truley believe I was sent a phone that was already issued to someone else and not cleared.
I found a possible location;

Liberty Wireless-Helgeson Enterprises-Inphonic-Continental Promotion Group
PO Box100420 Dept. BAG
White Bear Lake,Minnesota,55110 0420
USA
888-919 7692

i truley believ

I have been with Liberty Wireless since 2002. Since Jan.2009, I have had nothing but headaches with this company. From my conversations with the "supervisor," there have been under new management since August 2008. I am totally disgusted with them. I've tried on numerous occasions to escalate the matter as to why I had paid my bill and could not dial out. The automated system repeatedly instructs me to contact Customer Service, "Your account could not be validated." Mind you, this happened on a Friday. They do not have technical support personnel and their "supervisors" work M-F. I can't believe how unprofessional the reps are. I will definitely be contacting the BBB in the Michigan area to find out the legitimacy of this so-called business. DO NOT DO BUSINESS WITH THIS COMPANY!

This is not a bad service compared to other prepaid carriers.

Just tried to contact their Customer Service number on my latest billing statement - number is not in service!

LIBERTY WIRELESS HAS ABSOLUTELY SUCKED FOR AT LEAST THE PAST 18 MONTHS. DON'T USE THEM!!!! THEY HAVE HAD 2 SYSTEM 'UPGRADES' IN THE PAST 18 MONTHS AND CONTINUE TO RENDER THEIR SUBSCRIBERS HELPLESS. CUSTOMER SERVICE NOW SPEAKS ENGLISH, BUT STILL DISCONNECTS CUSTOMER SERVICE AND REFUSES TO RESOLVE THEIR INTERNAL ISSUES AND INSTED RENDERS THEIR CUSTOMERS WITH USELESS CELL PHONE SERVICE. THEY NO LONGER ALERT A PERSON BEFORE THEY DISCONTINUE SERVICE, WEBSITE DOES NOT WORK TO VERIFY MINUTES, THEY WILL NO LONGER PROVIDE DETAILED USAGE MINUTES (SO THEY BASICALLY TELL YOU THAT THE MINUTES, WHETHER THEY ARE OR NOT, ARE USED AND CUT OFF THE PHONE WITHOUT LETTING THE PERSON KNOW), AUTOMATIC PAYMENTS DON'T WORK - THEY DON'T AUTOMATICALLY KEEP YOUR SERVICE RUNNING AFTER HAVING YOUR CREDIT CARD INFORMATION ON FILE. WHAT A SCAM!!! INFERIOR SERVICE, INFERIOR COMPANY. HORRIBLE, HORRIBLE, HORRIBLE!! DON'T BUY THEIR LAME EXCUSES, THEY AREN'T DOING ANYTHING ABOUT FIXING EVERYTHING THAT IS VERY BROKEN WITH THEIR SERVICE.

Fraudulent company. they will bill a credit card without any authorization to do so and when challenged will not refund their bogus charges, leaving you with a purchased phone and no way out except to terminate and to be safe cancel your credit card to keep them from making unauthorized billings... best to stay away from this scum bag company. They should be prosecuted.

This is the most unreliable service I have ever experienced. Phone is being constantly deactivated even though the bill is being paid monthly by credit card deduction. When calling about the problem the operators are rude and tell you they will check the problem, then leave you on hold ( up to 20 minutes) then when I hang up and call back I get the same put off from the next operator. They will never put a supervisor on the phone to resolve the problem and say the supervisor in not available. So I end up with a useless phone, never availabe when I need it. I do my best on web sites to tell people of the bad customer service I get from Liberty wireless.

New customer service number is 1-888-919-7692. Will not tell you where they are located-said they are not allowed to do so; she said it was on their official website that they (customer service) is not allowed to say where they are located. Is this not shady enough for people to stop using them? Well, I think I have learned my lesson. This is the last time I fill my cell phone or give this company anymore money. I am going elsewhere. I am tired of turning the phone on only to have it not work and to try and buy additional minutes on their website (www.libertywireless.com), only to have an error message pop up that says that card is 'sold out'. And to top it all off, the rep (can't say customer service-this company has no idea what those two words mean), told me to stop yelling at her!!!! I would turn them into the BBB, but I have no clue where they are located-does anyone else? If so, please post it.

Actually they get no stars. This company has apparently went belly-up. Their customer service number is no longer in service, so you need to take them completely off your list of cell phone providers. They do not email or call you when you are close to being out of minutes. We didn't receive any notification they were going out of business either and are now left without cell phone use. Extremely poor customer service for all the years we have been with them.

This is by far the worst customer service I have ever experienced. They are a bunch of incompetent morons. I have asked to speak to a manager numerous times, but they are never available. They never return calls. They turned off my phone with a few hundred minutes left, but no can resolve the issue on Satudays. Managers don't work on weekends. I do agree, if they keep this up they WILL go out of buisness. I am totally livid with the greif they have put me through for last couple of weeks with absolutely nothing resolved. I think the only question on the job application is NAME and I believe some of them got that wrong. What ever you do find another service. You will regret ever getting this one.

For weeks I was not able to place a call without going through a lengthy automated menu to top off my minutes -- meanwhile they were still making withdrawals from my bank account. I tried for months to reach someone on the phone to cancel the account, and sent emails as well, but never reached anyone. I had to put a stop payment in with the bank to get this to end.

I have had this service for the last five years and have had no problems with it. They don't offer good deal to their long time customer. I would change services but I just don't have a problem. I want a updates phone but don't want to pay a arm and a leg. When I ask about a updated phone I was told it was just for new customers. That's not fair to long time customers.

I have had them for 3 years and have had no problem.... there customer service recently changed to the USA which is great

I liked liberty wireless plans at first so i orderd a phone for $15.
i send emails and they never reply to them about my tracking number, i call them and they tell me they well send me a tracking number 3-4 days later i still dont have it..

From looking at other peoples billions of problims i wish i would have never chose them and stayed with vergin mobile they are realy good .

DONT GET LEBERTY WIRELESS THEY ARE REPOFS AND LYERSSSSSSSSSSSSSSSSSSSS!!!

Customer website has not worked in over a year. Customer service keeps saying maybe it will next month. They keep forgetting to bill my credit card at the start of each new month, causing disruption in my service. Customer service is frequently unavailable. Cheap, but not worth 'cheap.' Look elsewhere.

I have had a prepaid contract with Liberty for well over a year and originally it was OK. However, for the past 6-8 months they have consistently NOT charged my credit card, resulting in my having to call them to authorize another month. They have had all kinds of excuses like software problems etc but have not improved anything. Today when I asked to speak with a supervisor I was put on hold and then told that that line was busy! This company stinks!

I cancelled my service. What good is it to have a cell phone, if you can't use because the vender has not entered your prepaid minutes for two months this time around. Having access to your account on line has also disappeared for months now. If you don't believe me, check out the complaints filed on the FCC website and the Better Business complaint list.

Hand Off is my advise.

Liberty wireless has slipped to rock bottem for service. They don't refill your prepaid minutes and you are out of service for emergency calls as has happened to me on several occasion lately.

Customer service reads a script and does not answer your questions unless you scream and asked them if they understand english and then you have to ask the same question at least four times. No supervisors are available to speak to or call you back.

Service used to be good but not at all any more. I no longer recommend this company.

I have had this service for 4 years. Coverage: adequate, reliability: good, sound quality: very good. As others have noted, customer service is very poor. Automatic drafting of my credit card has been non-functional for the last 5 months, requiring me to call in to renew. Now even their service computers are off line, now I can't pay for the following month of service?? I would go to another service, but 1000 minutes for $49 is hard to find. But I might have to.

This service is good for me ... and never I have problems with the payment they discount it automatic.

I have had the servicer for over three years and use to recommend it. In the last 9 - 12 months the great payment features are no longer available. You can not make payments on-line the automatic billing no longer works, you can no longer manage your account on-line. When you contact Libertywireless Customer Service you are told they are upgrading their system and once the upgrade is done these features will be back. But today was the last straw. My phone has broken. I wanted to purchase a replacement and was told they can't load any new phones in their system because of an upgrade. Even If I was a new customer they could not sell a new phone because they can't add it to the system. I asked it they were actually out of business they said no, but they could not help me and hopefully in a week or more they could sell me a new phone. They also could not credit me back for unused minutes until I purchase a new phone. I will be going to someother provider. It was a great company until the last twelve months. I hope they get it together, but I will no longer be a customer

I have had this service (1000 minutes $46.00) for some 4 years. Coverage is good in larger metro areas, good sound quality, and never have dropped calls. Their customer support is poor, with long waits.
However, for the last 4 months their automated billing service has failed to debit my account, so that my service is cut off. Then I have to call from a separate line to reestablish. They say it's a computer glitch. I suspect they want to dump me since their current 1000 minute plan costs $65.

I have been with liberty for 8 months the first 7 was fine and at $47 with 800 min. it seemed like a great deal I purchased the phone because i wanted web access which never worked and the the web site went down and no one would answer my emails the phone went dead 6 weeks later, even though they had all my payment info. I got a new service from another company I really don't like it but it works and is easy to use. liberty wanted me to rejoin after 2 months of no service but after reading about there bankruptcy just last month noway will i rejoin.

Liberty Wireless is a HORRIBLE service! I've lost time, money and family members because of their inability to service their customers over the past 7 months of their (so called) 'system upgrade'. Liberty Wireless filed for Bankruptcy in November 2007.

The phone is used for emergencies only and while caring for 2 dying family members, service was cut off, preventing me from helping people I love who were in need. I have never missed a payment and have been very patient. After 2 years of trying to get the $100 rebate and 7 months of having them suddently stop phone service (paid automatically every month), having credit cards put on hold because the system upgrades made the automatic credit card payment in their database incorrect , I am done trying to reason with them.

Have spent over 400 hours of my time in the past 7 months trying to get service restored after they began their 'system upgrade'. Any company with over 7 months of a 'system upgrade' which results in terrible service should consider finding someone else to handle the upgrade. As of November 7, 2007, they still can't communicate with their customers and are inconviencing customers, costing them far more than time, money and aggravation. They are cutting off service to good paying customers without communicating with them and without reason. You currently can't manage your account online, they send no emails or txt to the phone if there is a problem, and are unreachable when you call to try to resolve the issues with them.

When you call Customer Service, the first message is 'where customer's come first'. The longest you can be on the telephone with them is 1 hour and then you're disconnected to prevent 'fraudulent calls'. They make you call back over and over again - they think you'll give up. They use their customer service team to prevent against customers talking to a supervisor - who won't do anything for you in the end. They will tell you that a supervisor isn't available - that isn't true. Be persistent and you'll eventually reach someone. They spend their time with fake apologies but don't care. They may let you hold for 2-3 minutes to hold for a supervisor (if you're persistent) until the hour is up and you're disconnected. Keep calling back or have mass number of people call at once until you get a supervisor.

Johnathan Ferguson is the supervisor. Mr. Robert Goodman is the Vice President of Customer Service. Check the Better Business Bureau reports for the many complaints already filed. Inphonics was associated with them at one time, and although they share the same space and resources, claim that they are not in association. Call any of these numbers - they'll tell you that they aren't associated - which means they don't care how they are affecting their customers. They are associated and are doing shady business.

(800) 444-9543
(800) 474-9745
(800) 973-0691
(866) 274-8573
(866) 607-9877
(866) 615-0682
(866) 635-7400
(866) 755-4237
(866) 816-5873
(866) 841-9124
(866) 841-9125
(877) 277-9233
(888) 378-6509
(888) 378-6567
(888) 466-5651
(888) 919-7692
(888) 947-3359
(202) 333-0001
(301) 361-1011
(703) 636-4600

Liberty wireless filed for bankruptcy on 11-8-2007. I paid my bill on 11-9-2007 and they kept my money and I have no service. What a rip off ! The service has been terrible over the last 4 months. Warning go to another company !

First few months was excellent, then their website was supposedly being updated and couldn't be used! It is still down and cannot login to my account. This is ridiculous especially when you need a transcript of your phone calls for court. Would not recommend to anyone.

when i first got with this company I was very satisfied, but for the last 5 months I have had the same problems that all the others have had. At this moment I am looking for a new provider. DONT USE THESE PEOPLE THEY DONT CARE

My actual rating would be in the negative if it were possible. I had Liberty Wireless about 3 years ago and it was the absolute worst service ever. We could NEVER get a person on the phone and when we did, they spoke very limited English. There was never a supervisor around either and when you paid your bill online, there was a ridiculous delay wen it was applied to the phone...sometimes days before the service was restored. If the company had been within driving distance, I would have been there in a heartbeat! I eventually moved to another provider and gave the Liberty Wireless phone to our daughter. The plan at the time was 40 minutes/month for $15...perfect for a young teen...until the phone died, which was the final straw...They wouldn't replace the phone even though I had had the service for less than a year. I called the manufacturer (Kyocera) only to find that the phone was a REFURBISH - and the warranty was dead!!!! I was livid!!!! I dropped them immediately, took it as a lesson learned, and never looked back.

DO NOT SIGN UP WITH THIS COMPANY. The last time I was able to pay my payment online was back in May 2007. I have been unable to get a rep in cust. svc who could answer my questions regarding setting up payment options, cancelling cc numbers in their system, etc. I have had nothing but problems with them since the switched over to a new owner (look on the bottom of their customer service page on their website). I originally got this phone through my "Christian" charity-giving long distance provider. Even when I called them, they were unable to help me get through to customer service. I told that company they should disassociate with this company asap.

What I want to know is can I use my LG PM 225 with a locally purchased prepaid cellular card? If so, whose?

I like Liberty Wireless a lot! And I've used other cell phone companies in the past. I always get a representative on the phone in under 2 minutes when I call from my cell phone. They are always helpful. I don't have to worry about a contract and the mysterious large fees that always seemed to put my bill almost $20 above the advertised price per plan with other companies. I know my bill will be around $55 (at the most) each month and I don't have to worry about going over on minutes.

I signed up through AARP because I don't use my phone very much and wanted a plan that offered such. Based on the info from AARP and Liberty Wireless 120 min for $32 + tax, sounded really good. I've had the plan for about two years and have had to situations occur where I was double charged for no reason. The most recent situation occurred last month when Liberty shut off my service for no reason since they had billed my AMEX for one full cycle and I still had 98 minutes in my phone account. When I finally able to reach cumtomer service they could not tell me why my service was terminated and why I had been charged when I still had minutes. Needless to say I'm actively looking for another service while I use ALLof my minutes, since Liberty said they could not refund my money.

The world's worst customer service! Great rebate offer with one catch; they won't give it to you. Choose ANYBODY other than Liberty. My real rating is negative 4 stars.

liberty wireless has gone downhill in the last 3 months..i have gone with another provider..they will not return e-mail and you can't get a rep on the line..plus they cut off my phone while i had 213 min left...then drafted $$ out of my account..i will now report to BBB

2007 June service went to hell: can't reach customer service, can't access via web, can't add minutes when the computerized system says you're out of minutes a few days after account was supposedly renewed for the month/40' and have not used the phone (except to try to get customer service/buy minutes).
BBB complaint filed after no response to letter sent to 6101 Blue Lagoon Drive, Ste. 450, Miami Fla. 33126 address given by CS a month ago.

This was my first cell phone i ever had. The plan was good. The phone just didn't work that great at my house( i live in the sticks). But the customer service was the worst. It took me 5 days before i got my phone turned on at first. I had problems with there web site not working when i went to pay and my phone was turned off. Then i tried the 800 # and could not get anyone. When i did get someone and paid the monthly charge by phone. My phone still didn't get turned on for a few day's. The best service i have found for a prepay phone has been T- Mobil to go.

I've used Liberty Wireless for almost 2 years now and even though I have no problems with the actual plan and coverage, I have been trying to get my phone rebate for months now and all I get is another rep on the phone. Good service as far as the phone is concerend but lowsy customer service.

Great wireless provider ! I have no trouble at all with customer service.

I have been with Liberty since 2005. So far, I haven't had any bad experience with customer service. I have service interruptions also but not as often as what others say.

The phone worked great for a month, then they shut off my service even though I had paid them my money!!! Repeated calls were getting me no where. I had to actually get in my car and drive to the stupid store in town to get someone to listen to me. \"Technical difficulties\" they said. 24-48 hours they said. I'll never use them again. If they actually had kept my service ON since I paid, they would have been great. It really makes me mad.

Do NOT use Liberty Wireless. They have thw WORST customer service EVER. They're overpriced and I regret ever signing up with them. As far as I'm concerned, a company like this will eventually be out of business. They need to get a GRIP.