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Kajeet Prepaid Cell Phone Service
Editor Rating
Overview
Kajeet's slogan says it all: "We believe kids are smart." They have entered the prepaid market as a service to "tweens" -- kids between the ages of 8 and 14.
Based in Bethesda, Maryland, kajeet encourages parents and children to work together for responsible cell phone usage. "Use it for good," they say.
Pros: Kajeet offers competitive rates for a prepaid service. It also has a custom configuration service that allows parents to disable call and text services during certain times of day (presumably study periods and after bedtime). Everything can be tracked by parents, including call logs, account balance, and which features are being used. Calls to 900 numbers are blocked.
Cons: Some of their lower priced service plans can cost up to 50 cents per minute.
Detailed Provider Information
Plans: Kajeet offers a number of plans. The Basic plan costs $4.99 per month and includes 10 voice minutes. Additional minutes are 10 cents each. The Great Deal plan costs $29.99 per month and includes 300 minutes, plus unlimited text messaging. Additional minutes are 10 cents each. The Special plan costs $14.99 per month and includes 60 minutes and unlimited text messaging. Additional minutes are 10 cents each. kajeet also offers four Bundled Plans that include unlimited text messaging. The costs are $14.99 for 60 minutes, $19.99 for 150 minutes, $29.99 for 300 minutes, and $50 for unlimited minutes. Subscribers can purchase add-ons for Bundled Plans. Additional minutes are avaible in packages of 10 minutes for $4.99, 150 minutes for $19.99, 300 minutes for $29.99, and 1,000 night and weekend minutes, beginning at 7 p.m., for $9.99. Customers can also choose pay-as-you-go calling, which costs 10 cents per minute and text message, and which incurs a 32 cents per day usage fee. Parents can purchase the GPS Phone Locator for $9.99 per month, with the first month free.
Customer Service: They can be reached via a toll-free number between the hours of 8 a.m. and midnight eastern time Monday through Friday, and between 9 a.m. and 6 p.m. eastern time on Saturday and Sunday. They can also be reached via e-mail or snail mail.
Credit Check: None
Contract: None
Payment Options: Payment for kajeet prepaid minutes can be handled online, or via customer service. Automatic refills are an option. Cash payments (as well as credit card, debit card, and check) can be used to purchase refill cards at any retail outlet where kajeet is sold.
Data Plans: Kajeet now offers data plans, at 35 cents per .25MB. Google Maps is available for free, and unlimited AOL Instant Messenger is available for $6.99 per month.
Text and Picture Messaging: Text messaging is offered at ten cents per message, both incoming and outgoing. Picture messaging is offered at 25 cents per message, both incoming and outgoing. A messaging bundle, called Text Paks, gives you 200 text messages for $4.99 per month, 1000 messages for $9.99 per month, or $19.99 for unlimited text messages. Unlimited AOL Instant Messenger is available for $6.99 per month and is free for the first 28 days. Unlimited text messaging is included with the $19.99 per month Special plan.
Downloadables: Kajeet offers wallpaper, ringtones, and games at varying rates. Some downloads are free through their website.
International Calling: International calls cannot be made with the kajeet service. However, international calling cards can be used from a kajeet phone.
Roaming Charges: There are no roaming charges with kajeet. Calls can be made from anywhere on the Sprint nationwide network. All other calls will not go through.
Calling Features: Voice mail and caller ID are standard with every plan.
Activation Fee: None
Nationwide Long Distance: Kajeet's service includes nationwide long distance calls for the same price as regular calls.
411 Calls: Directory assistance is available for a $1.50 connection fee.
Earliest Minute Expiration: Money in your kajeet wallet -- which can be used for calls, downloads, and text messages -- never expires. However, messages and minutes purchased in Paks expire at the end of each month.
911 Calls: Yes
Phones: kajeet offers a number of phones that fit the lifestyle of a tween. Many of them come in various colors to suit individual children. They're all relatively cheap, ranging from $30.00 to $169.99. They've recently started offering refurbished phonesMost of them have cameras, are Bluetooth-ready and they are all flip phones.
Some Available Cell Models:
LG Rumor (pictured)
LG LX160
Sanyo Katana II (shown)
Samsung m300
Sanyo Katana
Coverage Map: Kajeet Coverage Map
Latest News: News about kajeet prepaid.
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Kajeet
Seeing that I was smart enough to actually read the terms of
5
Kajeet
After reading most of the reviews and seeing the people whining
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Kajeet
When I went to www.kajeet.com/bargain, the discount was already
5
Kajeet
Love Kajeet! Love the Parental Controls and GPS locator. No
5
Kajeet
Kajeet is getting better all the time. Their plans start as low
5
Kajeet
kajeet now has family plans that we got $30 unlimited talk and
5
Kajeet
I've been using Kajeet for both of my kids (14 & 11) for
5
Kajeet
Well... okay, these guys were pretty bad. Though their coverage
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Karl
2009/12/28 |
Well... okay, these guys were pretty bad. Though their coverage map shows that they should get good coverage through Sprint in the area, in fact the phone would not make or receive calls anywhere in or outside of our house. When calling to try to figure this out, the technician ended the call with "Well, we are through Sprint, but we aren't actually Sprint" and then "sorry, I can't help you any more" and hung up. When I called to try and cancel, get money back from the "wallet," and return the phone for money back, they have so far given me the run-around, though they seem to be willing to take the phone back for a refund. The money we put in the "wallet" may or may not be returned. Boy, what a hassle! Also, there are VERY long wait times to get through to customer service (maybe only over Christmas time frame? That's their claim...), there is NO customer service on Sundays (or at least after 5 p.m. eastern time). PLUS, the web site is poorly designed and somewhat confusing to navigate in terms of figuring out which credit card is being used to put money, getting things all set up, etc. As an update, a supervisor called back, apologized, explained some things about the website that the general phone response guy couldn't help with, and also explained that it turns out they are having problems with the particular model of phone they sent out, so would we like a new, pre-activated phone shipped to us that WILL work? Still, we were frustrated enough to bail on the service and should now get all our money back, etc, though we are apparetnly paying for the post office to send the phone back to them. Oh well, maybe it will work for other people and they really have sorted out the phone issues!
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Kajeet
Although the prices are low, the service is terrible. It took
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Kajeet? You mean Ka-jip
2009/11/26 |
Although the prices are low, the service is terrible. It took them a week just to ship out the phone when they told us the phone would arrive in 3 days when we ordered. Then when we were switching the phone number from Metro to Kajeet, Kajeet fail to call and tell us we had the wrong account number. We had to call. After we got the right number, the account was activated and worked for 1 day. Then the phone was able to send messages, but not receive. For some reason, the phone was only allowed to receive messages and call other Kajeet phones. That was fixed, but then a day afterwords, the phone stopped working again. It was revealed that we had no money in the wallet and no plan was selected, according to Kajeet. This angered us because upon purchasing the phone, we pre-paid the bill and selected the unlimited text and 150 minutes of talk plan. It also made us wonder where the credit card information went that we gave them. After debating with the service rep about this, we finally got the phone to work. Kajeet is now on probation here. And it doesn't look good for them. It still has it's downs with randomly not giving the phone service, the battery dying only 20 minutes after being removed from the charger (since they fail to tell us they don't put new working batteries in the refurbished phones), and claiming we have no money in the wallet, even though we do, when trying to go on the web. If it wasn't cheap as it was, we would not be with Kajeet. Hopefully they change and prove they're worthy of our $20.
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Kajeet
I am glad to see that they are offering mobile web but they really
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James
2009/11/19 |
I am glad to see that they are offering mobile web but they really should offer a bundle that includes unlimited talk, text, MMS , and mobile web like the competition . "@keshon They effective today 11/11/09 (although i have not seen it yet) have added mobile web browsing to any web site at 35cents/0.25mb."
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Kajeet
@keshonThey effective today 11/11/09 (although i have not seen
5
Kajeet
yes, i said when my gram was gettin it for me then every thing
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Kajeet
It is not clear to me whether the umlimited text + x number of
3
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Joe
2009/11/02 |
It is not clear to me whether the umlimited text + x number of minute plans include MMS (photo messageing). If they don't then paying $.25 for MMS on top of the plan is ridiculous . BTW- Where is the LG Romor2
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Kajeet
Best service ever. especially since i got the unlimited talk
5
Kajeet
Although Kajeet is marketed to "tweens," I purchased
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Kajeet
When i saw the promos i had to get it and then i got it last
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Kajeet
I just got the phone. I try to activate it and .... no activation
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kim
2009/09/23 |
I just got the phone. I try to activate it and .... no activation number. I call customer service and, although I am now being charged my 20.00 , It may take 24 to 48 hours to get me my activation number.
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Kajeet
I would like to see Kajeet include picture messaging and IM along
4
Kajeet
I believe Kajeet is an excellent value if you're looking for
4
Kajeet
We love our kajeet phones! I've got 2 boys with them. I love
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Kajeet
I thought this would be a great service also. What I found was
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Kajeet Sucks
2009/09/09 |
I thought this would be a great service also. What I found was a really poorly run company with lousy customer service. It started with the shipping of the phone right to the end when it did not work as advertised. Every time I called for help, from where is my shipment, how come the phone number in the block lists is still working/not working or how come the device isn't being found with the GPS location service, I got the same response. Give it 24 hours. Really? Every time I add a number to the allow/block list I have to wait 24 hours for it to work? You mean I paid $17 for next day shipping but I need to wait another 24 hours? BTW it took 56 hours to be delivered
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Kajeet
still no complaints- but you cant send pictures unless both the
4
Kajeet
This is a very affordable service that offers parental controls
4
Kajeet
Terrible customer service!I ordered (before noon as stated on
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Latrish
2009/08/14 |
Terrible customer service!I ordered (before noon as stated on their website for same day shipping) & paid for priority overnight shipping, but the next day when I was to receive it- nothing! I called, they said "Oops, not processed yet." No reason given! Just that for some reason it missed being processed. They offered to refund my shipping - which is the same as NOTHING as the salesman had already offered me free shipping if I wanted to go with 2 day ship. I would like to tell you how we liked the phone, but can't as we're canceling our order. This was supposed to be a birthday git for our son whose birthday is this weekend, not next week! So I would say if you don't mind not knowing when you'll receive your phone you cold go ahead and try them. I figure though, if they're going to lie to me up front, then I can't really trust them in the future.
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Kajeet
Um. I gotta ask -- what kind of prepaid service gives refunds?What
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David
2009/08/05 |
Um. I gotta ask -- what kind of prepaid service gives refunds? What kind of wallet balance were you carrying that you are upset about walking away from, yet won't spend $25 to get a new phone to use? My daughter has to be the queen of all dead & lost phones and yet, if she wrecks her new m300, I'll be buying a cheap refurb within a month. I WISH I could buy her an LG Rumor. They are about the hottest prepaids short of a Boost phone. But $180 for the queen? Ha! Seriously, though, why would you expect a refund on money you paid for service???
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Kajeet
If you get caught up in the "deal" DO NOT keep a balance
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Annmarie
2009/08/04 |
If you get caught up in the "deal" DO NOT keep a balance in your "wallet" because, heaven forbid your phone break, you will be advised to buy a new phone or close the account. If you choose the latter they keep any remaining balance and will not issue any refunds. Customer Care should be called customer rip off. READ ALL THE FINE PRINT and do not keep money in your wallet "Just in case"
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Kajeet
i love Kajeet but i just found out that you cant get it in Canada
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T.T
2009/08/03 |
i love Kajeet but i just found out that you cant get it in Canada and im really sad
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Kajeet
My daughter uses one of these. I do NOT pay for a phone so that
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David
2009/07/07 |
My daughter uses one of these. I do NOT pay for a phone so that my daughter can talk to her friends a lot -- that could quickly get very expensive. $50/mo for Boost would look real attractive, and that's way too much for a phone for her. I pay for a phone for my daughter to that parents can call her and she can call us. Naturally, a phone that's used only for that would be boring, and hence would not be carried. She loves to text (like all tweens & teens, apparently) and she loves games. She has an m300, which she likes a lot. She likes the camera, the downloadable ring tones (real clips from songs), and the games. I think that the games are a bit weak, but she likes them. I have her on the $19.99 unlimited text + 150 minutes. To break that down, $10 is a good price for unlimited text. Since the minutes don't roll over, let's say she uses 100 of them, which would break down to 10 cents/minute. This is quite reasonable. If she goes nuts on the minutes, overage is still only 10 cents/minute. Incidently, if you want to completely pay-as-you-go, get at least the $4.99 Basic plan. If you don't, the daily access fees will add up to $10/month, which is just stupid. Break the $5 into $1 of minutes at 10 cents/minute and $4 for access, and it seems less unreasonable, especially when you take into account the unlimited web access. The web access is only to Kajeet-approved sites, but it's still using bandwidth on Sprint and Kajeet has to pay for it somehow. I love that I can set it up so that overage calls to parents are billed to my "wallet", which is backed up by my credit card, and other overage calls are billed to her "wallet", which is limited to what I intentionally put in there. Both kinds of calls come out of the 150 minutes first. THIS MEANS THAT SHE CAN ALWAYS CALL HOME (unless my credit card is maxed) WHICH IS THE MAIN REASON SHE HAS A CELL PHONE IN THE FIRST PLACE (according to me). I LOVE THAT!!! TO help motivate her to keep under her 150 minute allotment, I reward her with $5 to her wallet if she carries her phone and doesn't have overages that hit my wallet. $5 is about enough to buy one game or two ringtones, which helps keep the phone "fresh" and not boring. I also like the parental controls. I can stop unpleasant calls & texts, so less worries about bullying. I can see the log of who she calls and texts. Most importantly, I can shut off her picture messaging, so no worries about sexting. Parents worry, even their kids "would never do that". Customer service has been superb, the couple of times that I called them. They are clearly not outsourced and are not reading from a script. They are able to fix problems and make intelligent suggestions. I don't think they have room for improvement in this area. On the down side, Sprint does not have the best coverage in my neighborhood. Kajeet phones cannot roam (onto T-Mobile, for instance), but the m300 will constantly try to do that (onto Verizon) if it can't find Sprint service. To ease my daughter's frustrations with that, I set the phone to use it's home network only. It wasn't hard. The phone locater service is neither accurate nor fast, and I didn't like it at all. I wouldn't use the service myself, because of the poor coverage at my house, but it's wonderful for my daughter. On the other hand, if I lived in a different neighborhood in my city, I might be tempted. You can get a high-end (for prepaid) phone with a QWERTY keyboard and unlimited access to Google Maps. Wikipedia and a couple other web sites are supposed to be coming soon.
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Kajeet
I thought you had to keep mins on phone to text. You dont. She
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Kajeet
customer service i have experienced is great. Email responses
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Kajeet
The only way to get rid of the .35 cent a day fee is to have
5
Kajeet
Plans ans phones are very nice, reasonable, and fairly cheap.
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Kajeet
Here is information for those of you who have had trouble finding
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Megan
2009/05/21 |
Here is information for those of you who have had trouble finding kajeet refill cards. The best link for information on refills is: https://www.kajeet.com/gift-refill.html You can access this from the home page where it says "Refill Now". This page includes a link to the kajeet refill store on ebay which sells kajeet cards. Best Buy also sells a "universal cards" which can refill kajeet phones. You can find it here: http://www.bestbuy.com/site/olspage.jsp?skuId=8827745&st=universal+prepaid+card&lp=1&type=product&cp=1&id=1218009876526 Hope that helps! Megan
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Kajeet
this is tank you can get unlimited text and 150 min a month for
5
Kajeet
If you're thinking about purchasing a kajeet, here's a coupon
5
Kajeet
love it! plus, you can SAVE by using this webpage to purchase:
5
Kajeet
so far ive wanted one of these phones but after reading these
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callista
2009/04/26 |
so far ive wanted one of these phones but after reading these reviws im not ever going to consider your phones again.I would LOVE to see the WHOLE company get one of these phones im pretty sure even you would think your phones SUCK.HA HA HA
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Kajeet
This is a tough one. Loved the concept when I initially learned
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Ann
2009/03/28 |
This is a tough one. Loved the concept when I initially learned of the company. But we're feeling a bit of 'bait & switch'. My son uses his odd job cash to purchase refill cards at Best Buy. This is great so Mom & Dad don't get stuck with a credit card charge. HE actually feels his own hard earned cash being spent. Last trip to Best Buy, we learned that they stopped carrying for business reasons. Your website spins it as "green" - nice try. For the $ you are saving on printing & shipping cards, you should have been able to keep your rates low. Now we found that your $9.99 talk pak is no longer available. Now either $4.99 for 10 min or you have to jump to $19.99 plus another $5 for textpak. $10 bucks is a Big jump for a 13 year old. Also, what's up with the alert he got about losing 77 minutes if he buys a new pack with $.03 left in his wallet? This is turning out to be A LOT of effort and time keeping his phone going without incurring your pillaging fees. I'm sorry, I really wanted to like your company, but the changes you've made appear to be out of greed - not consistent with your mission position statements that attracted me to your co. It appears that you are struggling - hope I'm wrong, since we've only had the phone since Christmas - 3 mnths.
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Kajeet
its cool n all especially the lg rumor (kajeet) yup that's the
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Kajeet
Everybody talks about the phone, the phone, the phone, the phone!!!
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James
2009/03/06 |
Everybody talks about the phone, the phone, the phone, the phone!!! Forget the phone, because nobody sells the PHONE CARDS anymore!!! What good is "the phone" if you can't find the refill card anywhere to use "the phone".
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Kajeet
the lg rumor is way worth it with text pak go to sprint add the
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Kajeet
i love the lg rumor its soooooooooooooo cool i love its keybarod
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Kajeet
ITS GREAT MY FIRST PHONE WAS THE BLACK Katana ll BUT IT GOT STOLEN
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Kajeet
James K -You need to activate first: online at www.kajeet.com
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Daniel Neal
2009/01/06 |
James K - You need to activate first: online at www.kajeet.com or by calling 1.866.4kajeet. You can then refill online, or, if you prefer, by calling 1.866.4kajeet. Best Buy still carries our refill cards. If you don't see a refill branded kajeet, you can use the Best Buy Universal Refill Card. That being said, we're moving more toward online refills with credit cards and PayPal. Contact me at dneal@kajeet dot com if you need to. Best, --Daniel Neal, CEO & Founder kajeet Inc.
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Kajeet
O.K. Dave, people say your phone service is great, unfortunately
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Kajeet
OK - I'm the CEO and Founder, so I'm biased. But I'm also a
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Kajeet
3 words...BEST SERVICE EVER!
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Kajeet
you can get a 15% discount on ALL kajeet by using this url:
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Kajeet
i havent gottin my phone yet but i really like this survice.
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Kajeet
I got this phone for my daughter. The service is fine, the customer
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