Guest

{ 12/25/2011 }

Very bad customer service. Got a phone for my son for Christmas. Got defective piece and when I called customer service they were most unhelpful. It was a great disappointment. I am still waiting for the replacement part and forget about refund so, if you need a good customer service - this is not the company.

WorriWort

{ 12/11/2011 }

My daughter has had her phone for a couple months now. The service is pretty good except for at her school. Parental controls are a thumbs up. Wish she could have her own login.

Jwilliam

{ 12/11/2011 }

I've found the kajeet service and its (free) parental controls extremely useful for two things: (1) keeping my 16 year-old son from texting late at night and during school hours; and (2) getting automatic GPS location updates on my 2 kids when they get to school and when they arrive home after school. A great cell phone service, and I like the price, too.

Catherine

{ 12/09/2011 }

I've had kajeet service for my daughter since 2007 and then added my son in 2008. The service has been great for us in that the parental control have allow us to initially closely manage use in and around school/sleep hours and then gradually ease up as they have matured. Additionally, I find the GPS service to be particularly helpful. Receiving the results of 'scheduled locates' directly to my email allows me to see where the are at key times of day even if I'm not in direct contact with them -- that is great peace of mind.

My daughter is currently a senior in high school and I expect that she will be going to college next fall with a kajeet phone in her pocket.

Smartphone Customers

{ 12/09/2011 }

My wife and I have both moved to this service from different major carriers and we are saving enormous amounts of $$. We are both on Android smartphones with kajeet and we wanted to test out all of the service and features before getting a phone for our son (7 yrs old). Everything has worked great! The data coverage and speed has been excellent and the rates/billing have all been much better than our previous carriers.

a parent

{ 12/07/2011 }

Terrible service. When I tried to activate the phone I was told they were having technical trouble and would get back to me. It has now been 5 days. Everytime I contact them they tell me they will figure it out in 24-48 hours.

Alfonzo

{ 11/30/2011 }

The kajeet cell phone is great and we use the $50 all-inclusive unlimited plan for our two kids. We never have to worry because it is a monthly recurring charge and no contract. I think that the service good and the phone quality is good too and would recommend the extensive free parental controls to any parent.

Dylan

{ 11/28/2011 }

kajeet is a TERRIFIC service. I got my son the Optimus smartphone, and he absolutely loves it. He has the time of his life with all the games and apps, and I'm able to rest easy knowing that his web access is filtered. The wallet controls are flexible and easy to use. I've used the GPS phone locator countless times to check up on him and make sure he's safe. Hats off to kajeet!

catman

{ 11/28/2011 }

Great first phone for kids. All the desired features at a good price and without the fear of bill shock.

Joe

{ 11/23/2011 }

I've been a big fan and user of kajeet for about 5 years - first with my older son & now with my younger son. I love the parental control features. And, with their service plans, I'm actually paying less than I would to a line to my VZW account - and I get more features & no contract with kajeet!

Nancy B

{ 11/23/2011 }

I've been on kajeet for about a year now and recently bought their LG Optimus Android.

I was using Verizon before that and had my 11 year-old on our family plan. He was eating up our text plan, and I wanted more parental controls, so we moved him onto kajeet. Their plans are very affordable, and the controls are a lifesaver! His school lets him bring in the phone as long as they don't abuse their priveleges. With the contact and time controls, I just blocked him from using voice and text during the school day, with the exception of being able to get in touch with me in case there's an emergency heaven forbid.

He loves his new Android, too. The Android filtering is very nice. I was worried about not being able to keep tabs of where he was visiting, but their new smart blocker tool allows me to block pornography, viruses, etc.

Overall, very satisfied with Kajeet!

Parentof2

{ 11/23/2011 }

I bought 2 m300's for my elementary school kids. The activation was smooth and service has been working exactly as expected. For my young daughter, I only allow calls to/from the family. For my older son, he has more open access (when not in school). And for both - I get location updates 4 times/day - which gives me great peace-of-mind.

Joe

{ 11/18/2011 }

Well, I'm always interested to read these kinds of horro stories. I had seen several prior to initiating the kajeet service for my daughter. I knew I wanted to port her old number, and I was clear about the Parental Controls I wanted to implement. So we selected the phone, Samsung Seek ($149.99), expedited shipping ($24.95)and the Service Plan we wanted ($19.99 per month - 150 minutes, unlimited text.) The phone arrived a day later than guaranteed by USPS - more on that later. When the phone arrived (I was at work) my daughter called at 11:45 am to tell me, and asked to activate it. So, because I wanted to port the number (from Net10 - not exactly known for customer friendly support, btw) I did as the website asked, and called Customer Support. I was connected quickly to a representative, to whom I gave all the necessary information (which, because I previously had asked Net10 for all the information I would need to port the number, learned that it was just the account number. We did not have a contract, so the account number was the IMEI of our previous phone - no password or PIN - very simple and easy) I furnished all the typical account setup information you would expect in any similar transaction. While I was on the phone with her, the agent called Net10 to arrange the port. When we finished with our call at approximately 12:20 (probably less than a half hour elapsed time) she indicated that the port would take place "probably within 4 hours", but that occasionally, it took longer. I thanked her for her thoroughness and hung up. At 3:00, my daughter called from her new phone, with the correctly ported number, happy as a clam, less than three hours after hanging up. I honestly don't think that my transaction was aberrational at all. I was well prepared, the agent was very competent, I we got exactly what we wanted. In addition, we happen to live in an area with exceptionally good Sprint coverage (metro Washington DC area) so the service and call quality have been outstanding.

So what about the expedited shipping failure, right??? Not exactly ... I called kajeet the next day, explained that the phone was a day late according to the USPS guarantee, and I would not expect to be changed for expedited shipping. The agent listened, put me on hold, came back in two minutes and stated that he would apply the difference between standard and expedited shipping ($18.00) directly to our Wallets. Seemed perfectly reasonable to me, and I accepted.

I should say that my experience as a customer of Net10 much more closer to being a disaster - multi-hour waits on hold, inability to activate, failure of purchased minutes to post to the phone, having to replace the phone, etc. I empathize with the users who suffered through some difficulties, but for us Kajeet has been great, head and shoulders better at all levels than our previous provider.

alex

{ 11/17/2011 }

I bought the lg Rumor i loved that phone but one day the screen just turned white!!!! I was mad and it was a 130.00 phone there a rip off

Burt

{ 09/15/2011 }

to Sarah Mendl:
You should still considerTracfone even if you have gone with someone else by this time.
I had a prepaid phone that used Sprint as the carrier and was disappointed to find no service when traveling in Wyoming. Sprint has no towers in Wyoming so the phone was useless for calling my roadside assistance company if I had a breakdown.
There are very few places that I haven't had a signal.
I have the LG420g. Their phones also show minutes and service time left right on the display so you always know where you stand.
In ayear I haven't had to call CS so I can't comment on that.
If you're sitll looking check out Tracfone.

Ina

{ 09/11/2011 }

Worst customer service ever! Twice we got a phone that "couldn't be activated". Twice they said they were sending another phone that day & a week later I would call to find that no phone had been sent. Spent many, many hours on the phone with them, mostly on hold and while I was at work, since they aren't open evenings and weekends. Finally cancelled. Still waiting to get credit for the phone that couldn't be activated.

Callie

{ 07/03/2011 }

I made the mistake of buying a kajeet phone for my son after I read an article on yahoo describing cell phones for kid. The author obviously believed the hype on the website and fell for it like I did. Once the phone arrived, it could not be activated! Many minutes on hold and promises of emails to be received soon or phone calls back to me that never came. I finally demanded a refund and cancelled my account after 3 days of talking to customer service reps (but only until 3:00 pm Pacific because they are located in the Carribbean and the company closes at 6:00 pm their time!). They claimed they couldn't activate the phone because there were no phone numbers available in my area code. WHAT? Still waiting to be sure I get the refund on their "guaranteed or your money back for 30 days" cell phone. I feel completely duped, but I am glad I pulled the plug before I was in to this company any deeper.

jay

{ 06/07/2011 }

Ordered a phone for my daughter for her Birthday. A refurbished Rumor2. It arrived promptly 3 days later. Couldn't activate it. Called and they were closed 6:00 EST. Tried to activate online. Said activated but phone doesn't work. They don't open till 9:00 am EST so had a useless phone. The next day I spent 1 hour on the phone with a tech who couldn't fix the problem. He muttered something about having someone else call back in 2 hours. 3 hours later no one called. I called back and the guy did the same thing the first guy did and couldn't fix it. Finally they RMA'ed the phone still waiting for a replacement. BTW, the phone was nearly dead after trying to get it working for 1 hour. Horrible battery life. Meanwhile the site says my phone is active when it is not so I am paying for service I am not getting. I wish I had never signed up. I have a feeling my money is gone. I only gave them 2 stars because they offered to replace the phone but now I wish I had asked for my money back.

Spark

{ 05/23/2011 }

KAJEET IS TERRIBLE!!! Horrible customer service. I had to wait forever for someone to come on the phone. His English was good though. My daughter had added services that we did not place there. We were wondering why there never seemed to be enough money in the account. It wasn't her it was Kajeet. Always watch your account if you go with this service.

Harriet H

{ 05/16/2011 }

The actual kajeet plan is a great idea. Allows parents to place controls on service and actually allows to control spending. You will not get a an astronomical bill at the end of the month because your child went overboard. HOWEVER, their customer service is terrible. I bought two phones one for each of my kids. One of them had problems, where it would arbitrarily shut off. Since I had a warranty on it for one year I requested they send me a new phone. After months of back and forth they finally agreed to send me a replacement which was a USED phone. I was so tired of calling them that I gave in. Note: during this time my son went 3 months without a phone. That is how long it took them between receiving my old defective one and sending me another DEFECTIVE one. However, the monthly charges continued to hit my account. They did issue credits but i had to call them, wait 20-30 minutes on average, and request the credits. Fast forward a few months, we decide to buy a new upgraded phone I gave them the benefit of the doubt, and assumed that my original interactions with them were a fluke...BIG MISTAKE! We receive it and it's USED, never mentioned at the time of purchase that it was used. I request a NEW one, they send it to me but at this point i decide I had enough of Kajeet's customer service. Since it had a 30 day money back guarantee, I send it back, still waiting for the refund....when i call for a status they tell me that they put in a request that should take 7-10 business days to process which is what they said 11 business days ago. Bottom line, nice idea, they fall short, VERY SHORT, on delivering the service they promise.

Horrible!

{ 04/29/2011 }

I so wish I could give this -100 stars!
It's horrible! I got this from my parents for Christmas, and hated it right away.
They change your plan without you knowing to something more expensive.
The phones are EXTREMELY expensive, and the most expensive ones are like $250 and still aren't worth getting for $25.
You can't look at pictures sent to your phone, even if they give you the link. I went to the link and it didn't work.
It takes about 5 minutes to send a text to someone.
the internet SUCKS!
if you like the service now, you wont like it in a couple of weeks.

David

{ 04/27/2011 }

A very affordable phone option for kids. There are different phone plans and phones for every budget. Plans range from $5 to $50 and phones range from $40 to $250. but order your phone from http://www.kajeet.com/bigdeal and save 15% off any phone you purchase. Even the phones that are on sale. Do not enter promo codes it will not be applied.

Tim

{ 03/24/2011 }

I have been on the service for over 1 year. Got a sanyo phone from them. On the $15 monthly plan. My calls have always gone through, no problems ever with texts. Each month I get a text and an email saying my service has been renewed for the $15. My credit card has never been overcharged. I have never had to call customer service as nothing has ever been wrong with my phone/account. I like the price and will continue to use them.

John

{ 03/17/2011 }

Had been with Kajeet for about 2 years. First bought my daughter Samsung M300, then LG Rumor. Never had a single problem with either of the phones (even with the LG Rumor that I bought refurbished). The service itself has been excellent (Kajeet is an MVNO - Mobile Virtual Network Operator, which uses Sprint as the carrier). Their customer service is lagging a bit, for which I would give 3.5 stars, but overall, you cannot get a better product, with better controls for the kids than Kajeet. They (Kajeet) just need to move the customer service back to US. Whoever said that their phone locator service works via triangulation and not GPS, are dead wrong! It will use triangulation only if the phone cannot get the signal from the GPS satellites, which is what you want to have, i.e. both capabilities. If you are inside of a building and the GPS satellite reception is not there, Kajeet (read Sprint) will triangulate, which is still better than nothing. 300 yards radius is not so bad, when you want to know where your kid is, at least approximately. At all other times, the accuracy will be within 5-20 yards. The ability to control dates and times when your kids can use the phone is great too. And how about being able to block certain numbers from texting them, or calling, and the other way around? Priceless! People are complaining about the 5% surcharges on payments: look at any other cell company bill: a $39 service that comes out to $51 after taxes and surcharges are applied on Verizon, or AT&T .... No thank you, I'd rather get the $2.50 tacked onto $19.99 on Kajeet. One more thing, you can always buy a cheaper Kajeet phone on eBay ... but remember, you can erminate the service any time you want to.

not happy

{ 03/15/2011 }

beware of the customer service is located in Dominican Republic what are they doing with my money out there is that the reason why they charged 10%

Anonymous

{ 03/07/2011 }

Kajeets coverage is horrible.If your worried about your kids you better hope the kidnapper stays within 2 feet of a major interstate.There phones are a ripoff compared to prices elsewhere.You better start looking for a better server for your kid,

Lynn

{ 03/02/2011 }

I love this phone. I ordered it for myself - 150 minutes per month, unlimited text and pic messages for $20.99 a month is great for my use. One time there was a billing problem and Kajeet customer service was fabulous and took care of it right away.
It is a great service for phones for kids - parents can monitor and control hours of usage and kids learn how to budget their time and money in their wallet. I plan on getting my daughter a phone from Kajeet also when she is a bit older. In the meantime, I love it!! They run specials frequently online.

DosentLike "KIDS PHONES" Person

{ 03/01/2011 }

Kajeet shouldnt allow kids above 11 to have kajeets because its emmbarresing having a parental phone at an age above 11. i cant even recive pic messages off my kajeet. its soooooo stupid!!! i gibe it 0 stars it just didnt have zero as a choice.!!!

Kay

{ 02/22/2011 }

Kajeet says "no contracts" no surprises. The surprises definitely exist. We have had the service for our child since 2009. At first we were statisfied with the service and set up. They tout it to be family friendly. We are finding that means only if you are willing to give them a credit card! We have had incresing changes and limitations to the way that the company operates. Depending on how you put money into to the wallets you can not purchase talk and text packs with the money. Many minutes trying to get a representative on the phone only to be told "sorry" "no I can't help" "a supervisor will call you" and "please hold" prove frustrating! Even with kajeet refill cards, you cannot put the money from the card into the wallet and purchase a text package...so frustrating for both our child and us! I no longer recommend this service to my friends as I did. The idea of parental controls is wonderful, but the limited customer services,lack of helpfulness, hours of operation and frustration are no longer worth it! Purchase this service very cautiously as there are many "hidden rules of use"

Marla

{ 02/12/2011 }

Customer service used to be great. Now I can't understand a word any of their people are saying and it seems they are located in another country. Don't know what happened to them but they have gone down hill drastically

Sarah Mendl

{ 02/11/2011 }

Kajeet is actually quite an attractive option. I've only been staring into tracfone's options which are nice, especially the cheapness of the phones, but it seems as though kajeet's rates, and plans are better, cheaper. How is the coverage with sprint? Do they only run off sprint? Roaming is same charge as usual, so I suppose it doesn't matter.

Melissa

{ 02/02/2011 }

They are only getting a 4 instead of a 5 because the built in ringing on the refurbished phone I bought from them doesn't work, but with a memory card in it with downloaded ringtones from our computer it does work. We really just didn't want to deal with returning it and getting a new one because I had heard that their return process is really slow. Anyway. Bought the Kajeet LG Rumor for our 8 year old daughter because she spends time with family out of state often and is involved in a lot of after school activities and one time my husband forgot to pick her up, that was the day we bought the phone. For $15 a month she gets 60 minutes and unlimited texting. 60 talk minutes is all she needs and she definately gets her money out of texting (mostly to me and her dad). The reception is pretty good even out of metro areas. My parents live on the Oregon Coast in a tiny town away from any big cities and we can always get a hold of her there. The GPS feature was also another reason we got it for her. We don't pay for the monthly service, but you can just log in to your account and do a one time use. God willing we will never have to use that feature!
Anyway, to the parents who are reading these don't listen to the people who obviously work for other companies and don't listen to the kids who complain because they can't go online. That is obviously their parents deal!

DevineStar

{ 01/31/2011 }

Horrible service. I cancelled within a month. Don't recommend.

sucker

{ 01/25/2011 }

Had a $21 plan. Suddenly they made unauthorized charges of $71. Started filling wallets we never asked them to do. On hold now for 10 minutes trying to get my money back.

tomi

{ 01/19/2011 }

i love my lg rumor2. but the part i dont like is the internet. r u ever going 2 make a internet plan. and u took off a bunch of the free sites and put them on the web. please make a plan soon.

Candy

{ 01/14/2011 }

As a mom, keeping my children safe is my number one goal. Teaching them responsibility also ranks high in my priorities. Kajeet allows parents to achieve both while taking advantage of mobile technology. It's so convenient to be able to call them up whenever I want. I can also rest assured they won't get into mischief because I've set the device exactly how I want it to be used. Do your research, you'll find Kajeet will fit your budget and keep your children safe.

Kylian

{ 01/09/2011 }

Virgin mobile sux Diane. No reception for the 3 months I had them. Dropped calls every other call. Kajeet gives me full 5 bar reception everywhere I go and I pay much less then with Virgin. GG. Kylian.

Diane

{ 01/08/2011 }

Well what can i say i hate this phone words cant express how much hate i have for this phone. All my friends have phones with web and everything im the one that looks like a dummy with this phone and never even have minutes to call. DONT SWITCH TO KAJEET go to virgin mobile they have the BEST plan ($25 for 300 mins and unlimited web and call) best plan eva and there always ready to help you dont keep you on hold for an hour or 2 - ugh that just makes me so mad

<3 Kajeet

{ 12/26/2010 }

Got this for Christmas!! Works great!! <3 my parents!!

tomi

{ 12/21/2010 }

i love my phone. the only thing i don't like about it is that u don't have an internet plan. bunch of other people have comments about it. when are u going to make an internet plan. please make one soon.

Dave

{ 12/04/2010 }

Holiday discount at http://www.kajeet.com/bargain 15% off then select the FedEx SmartPost for free shipping. Hurry, not much time left before the big day. You can also enter promo code BARGAIN at checkout for the same discount.

Candy

{ 12/01/2010 }

We put our boy on the $19.99 plan and it's just perfect. Unlimited text & unlimited picture messages with 150 minutes of talk time. I had to call customer service to ask about some features and was able to get someone right away. No complaints from this family. I suggest this company to all the parents who worry about the dangers of mobile media.

Wendy

{ 11/20/2010 }

Avoid. Texting only worked intermitantly. Calls always dropped. Supposedly on Sprint network, but who knows? The phone was extremely expensive. But, after canceling, you can't reuse the phone, even with Sprint. It's "locked" with Kajeet. Does NOT say that anywhere on their website.
They promise a lot, but it's a total ripoff. Back to Verizon - more expensive, but stellar customer service.

Felicia

{ 11/02/2010 }

Customer service sucks; must have "talk minutes" for the unlimited texting, which sucks; I was on the automatic "renew," which was required in order to get the unlimted text + 150 minutes pak; however, one month it didn't renew. The guy at customer service told me that I WASN'T on the automatic renew, so I told him to put a flipping supervisor on the phone because I had been on the automatic renewal for MONTHS. So, someone else got on the line and said that they had updated their system, and I was taken off, so they manually gave me my mintues, etc. This is only one incident in a LONG line of problems that I have had with them.

DT

{ 11/02/2010 }

Tom Stock's quote "It has not worked for me even one time in 50 attempts"

Kristin's quote "The GPS locater has worked only 3 times in more than 50 attempts"

3 posts down "Kacheated"

Tom Stock's quote "Thanks for the false advertising kacheat."

It's the same language. It's the same person trying to scare people off of getting Kajeet because they are competition.

Kajeet has won many awards for the excellence in technology and safty. This is the only service that provide free parental controls.

The rates are unbeatable. There's a phone for every budget.

Tom Stock

{ 10/30/2010 }

Seriously this company is A JOKE. What a waste of money. The GPS locator does not work, at all. It has not worked for me even one time in 50 attempts. I am sitting on hold for CS now and this seems like a dead end. I am ready to tell this company to kiss me arse. Thanks for the false advertising kacheat.

Kristin

{ 10/23/2010 }

Let me begin by saying that I did appreciate the parental controls but that is where my positive experience began and ended with Kajeet. Our son has a serious medical condition and we wanted to be able to give him some independence by way of a cell phone. We were sold on the GPS locater option and the parental controls. When we ordered the refurbished phone we received a phone that was registered to Trumpet mobile and could not be activated. After 3 weeks and many lengthy phone calls, we received another phone. Againt the phone was a Trumpet mobile phone. After 3 more weeks of waiting, promises, and literally hours on the phone, we received a working phone. The GPS locater has worked only 3 times in more than 50 attempts. I have waited on hold with Kajeet for more than one hour on 4 different occassions and one time was cut off mid conversation and had to start over again. I have tried using their email address that they provide for trouble shooting. I received an auto response that my message was being forwarded to the appropriate department. 3 weeks later I received another auto response that they claimed was my trouble shooting response only it didn't even respond to the problem I wrote to them about.
The level of frustration dealing with this company didn't make the $24.95/month worth it, especially since the GPS didn't work when I really needed it (my son hadn't come home from the bus stop because he had had a seizure). Good luck to you if you still choose to give them a try but to me the bad far outweighs the good with Kajeet. They also refused to refund the GPS service fee, even though we haven't received anything but "GPS locate failed" messages all month.

Aaron

{ 10/06/2010 }

Nice review site here. Let me put my 2 cents in. My oldest son has been on Kajeet for almost a year now. There is no way I would let him have a phone from any other service. Reason 1, He texts way to much and Kajeet has the best unlimted text option. Reason 2, the parental controls. He needs to be controled. Reason 3, prepaid and no contracts. We take his phone away often as punishment. There's no monthly charge when the phone is inactive. Lots of his friends have Kajeet phones because I have recommended to their parents. Do yourself a favor, if your are getting a phone for your kids, get a Kajeet phone. It'll make life easier and you will have total control.

dtai

{ 10/01/2010 }

kacheated, you must be Anne with Virgin Mobile promo code EJP5DwXd. I do notice a lot of competitors bashing Kajeet. Don't worry your promo code will be deleted when the admin sees it. Kajeet has won many parenting awards for their excellence in kids safety. The phones and service are top of the line. Don't try to scare people into thinking they will receive a broken phone. 30 day satisfaction guarantee. 90 day warranty on refurbished phones. GG.

kacheated

{ 10/01/2010 }

As long as your phone works you should be fine. God forbid you have a problem then the fiasco begins!!! Phones are way too expensive and the "refurbished" phones should be called broken phones; so take your chances. After having receiving 2 broken "refurbished" phones and since I"m unwilling to put out more money for another phone I will take my business elsewhere and just be cheated out of the $100 I spent on the broken phone they've sent me. The prices of their new phones are double that of other carriers. Check out Virgin Mobiles $25 a month plan...that's where I'm going for $5 more a month I'm getting alot more and the phones are new and 1/2 the price of kajeet!!