imn2it

{ 05/06/2013 }

got a kajeet phone for my kid for Christmas 2012. though website navigation is a bit difficult, everything worked as it should after spending a few hours over a few days getting everything set up. Then after 4 months the phone stopped sending or receiving texts from anyone except the those on the approved list even though everyone was allowed to connect from 6am-11pm. When I checked the account my kid was being billed for every txt he sent or received even though we pay for an unlimited texting plan. I called customer service, they said while they received the payment they had not applied the payment to our phone's plan. they apologized, claimed they refunded the incorrectly billed texts and said all was well. now my kid cannot call, cannot text, I cannot call him, cannot text them, no calls or texts can be made in or out and no money has been refunded to our account. i wouldn't really care too much because I just won't pay the bill next month, but I'm out $150 for a phone I got 4 months use out of. someone out there must provide better service than kajeet.

Cramsey

{ 03/28/2013 }

I had two children on kajeet for several years. We had no problems with network. I liked the parental controls. The customer service can be a bit annoying since its offshore and when I finally needed to cancel the service it took a long time to figure out I had to call them and choose that I had a problem with my phone in order to get a live person on the phone to cancel. Other than that, really, its a great service.

Genea

{ 03/26/2013 }

So cheap and works. There is a list of specific sprint phones that won't work with byod- so check that out if your phone didn't work!

Cindy

{ 02/23/2013 }

Do NOT buy Kajeet phones or service. It does not work. My husband spent hours troubleshooting with them and no resolution to the issues, though always the promise that the solution would be delivered any minute. If I could give them zero stars I would. Again, do NOT buy.

WJR

{ 02/08/2013 }

Data Plan doesn't work with "bring your own Sprint device" ! After 5 looong phone calls they 'resolved' the problem by saying their software doesn't support it. (phone calls and texts work fine).

Keith

{ 01/23/2013 }

I am noticing a lot of negative reviews and I think some of them are off base, so here's my review. Kajeet uses Sprint's network. So if Sprint has coverage in your area, Kajeet will have coverage. I'm in the North suburbs of Chicago and it works better than AT&T. That's one reason why I love it. The other reason is given you are in a coverage area, the GPS works and works well. It is for my 9yr old and now I don't have to worry about her losing it or me not knowing where she is.
The only legitimate beef that I have with Kajeet is that at the current time they don't support calls from their network to Internet lines. So if you are using a cheapie phone like me (non-Smartphone), you may not be able to place calls to a Skype, Google Voice, or VOIP number (i.e. Vonage, Magic Jack, Lingo, Comcast). It shocks me that nobody has noticed this or complained about this. But I suppose everybody has smartphones and are using their Wi-Fi half the time so they don't notice!
That said, I still love the service. It is a great price and wonderful for kids.

Julie

{ 01/15/2013 }

Don't use Kajeet. We have nothing but problems from the day we got it. Phone did not work, they tried charging me more money even though I had not began to use my service. Absolutely horrible customer service. I never complain about anything but I would not recommend Kajeet to my worst enemy.

Chris

{ 01/05/2013 }

I purchased a kajeet phone for my daughters Christmas present. I tried to activate on the 24th. I was told it would be activated withing 4 hours. It still isnt activated. I've emailed and called numerous times. Its supposedly being dealt with in corporate and they generously added a $10 credit to her line. But that is not much consolation to a child who has a shiny new phone that does not work. So far I do not recommend kajeet.

Bob

{ 12/17/2012 }

The service was decent and we used it for about 18 months until my daughter became responsible enough for a "real" phone. We must have enough sprint towers in our area because the service was comparable to our other phones. Also, the ability to remotely cut the phone off was great while we needed it. Customer service was always poor. Kajeet would have gotten a higher star rating from me except they have a policy of keeping your "wallet" balance, $100 in my case, upon cancellation. You have the option of suspending the service, but if you never use the service again, you will still lose your balance. A great way to not get referrals. Also, at this point AT&T has an "almost" as good service and I know I can cancel it without losing any money.

Bob

{ 12/05/2012 }

Service is unreliable. My kids only use there phones to call there parents, phone service is unavilable alot, especially on the weekends. No customer service on weekends. When asked why phone service was unavailable, told that they don't own the towers they use, so they don't know. Droping service for ATT go phones.

SanJoseMama

{ 11/18/2012 }

My 10 yr old grandson has a kajeet phone, just a cheapie little phone which works fine for a 10 yr old, what I'm thrilled with is the cell service, Sprint; my daughter, parents & grandkids live in a rural area, neighbors consist of cows & horses, my Mom and daughter have AT&T and have to be in a certain spot to call from their cell, my grandson can walk all over the house and talk with no dropped calls or breaking up. I wish they had hot spot devices so my parents can get internet without hearing that old school dial up sound.

Scott

{ 11/13/2012 }

Kajeet is a great idea unfortuantly the network is always failing us and my son does not get incoming calls and text messages either in or out. We have had no luck with Kajeets customer service as they cannot fix the problem. The service is terrible and the system does not work. avoid at all costs.

Phil

{ 10/30/2012 }

Service use to be good years ago. The GPS locator service is not accurate when it works and it rarely works. The voice and text service work well when you are within the service area meaning roaming is not dependable. Customer service seems to be run out of someone's garage and is very poor. The equipment is expensive and of poor quality. I would no longer recommend doing business with Kajeet. It's sad since I'm one of the original adopter of the service. They need to negotiate their service contract with Sprint maybe move to verizon or at&t. Those of you who have mobile teenagers will rely on the GPS service that is not accurate or dependable.

crade

{ 10/25/2012 }

My son has been using Kajeet for about 3 years now. I like it because I can control whether or not he gets picture messaging, donwloads, and such (he doesn't, which is good!). I can add/delete the phone numbers that he can call or that can call him. I don't use the time function because when I review his usage, he doesn't really stay up all night using his phone anyway. The GPS locator is great. I've scheduled it to automatically check at different hours of the day, so I know where he is. Customer service is not the best (hence my 4 star rating), but an interesting thing happened to me back in 2010. My son's then barely 3-month old phone suddenly started displaying "Offline Mode". Customer service was flaky, and in the end said that it was an "unfixable" error. They also said that the cause was most probably water damage. My son said his phone never got wet. I did a little Googling and found the email address of the CEO and Founder of Kajeet. As a last ditch resort, I e-mailed him with the details. I just re-read my email now, and it was very polite and not combative at all. On the same exact day, literally 43 minutes after I sent the email, the CEO replied back saying that they were committed to setting the issue right and would instruct his VP of Operations to be on top of my case ASAP. I did a little more Googling about the "Offline Mode" error and found several confirmations from other users that it was indeed caused by water damage. I then began to doubt my son saying that he did not get the phone wet. I emailed the CEO back with this information, together with my thanks that he was very prompt in his reply and that I appreciated it. But I said I think I have my answer now about why the phone stopped working, so thank you very much for your time anyway. He again replied right back and told me that a replacement phone was going to be sent to me right away, free of charge. It was not a $100 phone, but that was still such a nice gesture, and which is why I am still a Kajeet customer.

Arv

{ 10/02/2012 }

Absolutely rubbish customer service, had to return a broken phone. had to ask for free shipping to return the phone and call back 3 times to see where the replacement was. Only after having a hissing fit did they do something. Can't actually review the phone as I still don't have it.

MATT

{ 09/13/2012 }

I have been very pleased with Kajeet and their customer service. I have 12 year old twins and this service works great for them. Also, I just found out that Kajeet will work with any Sprint phone except the Iphone or Blackberry.

Guest

{ 08/20/2012 }

I have the intercept and it is terrible we have had to wipe it clean 2 or 3 times it stinks

Holly

{ 08/10/2012 }

Customer service department stinks!!! If you need any help use the contact us page on their website to send a issue. After 2 weeks of being lied to by calling their number, I finally got a response by using the contact on the website. .

Jennifer

{ 07/13/2012 }

HORRIBLE CUSTOMER SERVICE!!!! Got a phone for my 13 year old. It worked fine for 5 days, after we finally got it to turn on. Then it just stopped working...I called them numerous times, each time they had my daughter jump through all kinds of stupid hoops to try and get the phone to work. Then they say "tech" will call you back. A week later someone did call back, but wasn't able to to help. When asked to return the phone, less than a month later, they replied we were one day too late. I wanted to speak to a supervisor they said one will call you back. 4 hours later we are still waiting. I'm cancelling this piece of junk phone and their service. Hopefully they will not still be charging my account monthly. DO NOT BUY FROM THIS COMPANY. IT'S A BIG SCAM!!!

Zita d.

{ 06/29/2012 }

Terrible customer service!

LOUISA

{ 06/20/2012 }

this company is horrible. I have been unable to activate my new phone (number was ported from Verizon done within 4 hrs) It has taken 5 days and over 10 calls 2 hours on hold for them to tell me that it takes 24-48 hrs each day and same to reach a supervisor. If my phone isn't connected today its not work the hassle. Will cancel

Bryan

{ 06/05/2012 }

Beware - activation process may not work correctly and customer service is a nightmare. There are no clear business hours, phone lines go down, 24 hour/48 hour response means business hours - hence 48 hrs = 6 business days - 8 calendar including weekends if you are lucky.

Don

{ 06/02/2012 }

If I could give less than one star I would. I ordered a phone for my daughter over a week ago with the overnight shipping. i have yet to receive a phone and after calling several times and being told the supervisors are always in meetings the listed customer service number no longer works. Hmmm makes you wonder if the positive reviews on here are from actual customers.

VERY UNHAPPY MOM

{ 05/21/2012 }

I hardly know where to start. Our experience with Kajeet has been a TOTAL DISASTER! At first glance Kajeet's plan for a parent controlled cell phone seemed like a good idea. Well, the $150 phone we paid for did not support text picture messaging despite advertising to the contrary. After only 14 days my son's mobil web account was depleted due to what I found out later was inaccurate billing of $1 per 1 second of web use! I have called Kajeet over a dozen times and NO ONE there is able to correct ANY mistakes and must take a "message" and have a supervisor call you back. I have NEVER received a call back from anyone from Kajeet. Meanwhile my son was unable to use his phone the entire time! So after only 3 weeks and HOURS of time wasted calling Kajeet we cancelled out account and sent the phone back for a refund. Think my story ends there? I wish! Despite having given Kajeet my credit card number they supposedly processed the refund to a wrong card. I called today for the 5th time and was given the same scripted answer "we have to have a supervisor process this and they will call you back shortly..." bla, bla, bla... Oh and the refund will take 5 to 7 business days! Really? In what world does processing a credit on a credit card take an entire week?
Do yourself a favor and save endless frustration- DON'T DO BUSINESS WITH KAJEET!!!

WinM

{ 05/04/2012 }

Dropped calls and dead zones were getting worse. When we called to cancel the account, kajeet refused to refund the more than $500 we had placed in the prepaid "wallet". Whenever we called customer service, we were promised a return call. We didn't receive any.

Sierra

{ 04/13/2012 }

Okay,
So I bought a kajeet phone. But it won't let me text. I bought it over a month ago. Thumbs down.

Ed

{ 02/16/2012 }

Ordered a phone for my daughter, which cost WAY more than at competing sites. when activating I could not make a claa, just kept getting weird messages about a "private" netowrk. Turns out a neighbor has a signal booster, and kajeet blocks signals like that, so this feature disabled the phone in our house. Pretty useless. Sent the phone back the next day, and weeks later still no acknowledgement that they received it or processed my refund. Calling service sends me into endless pre-recorded loops. Went to ATT gophone which has been much simpler. When ATT is superior, you know this is bad.

Guest

{ 12/25/2011 }

Very bad customer service. Got a phone for my son for Christmas. Got defective piece and when I called customer service they were most unhelpful. It was a great disappointment. I am still waiting for the replacement part and forget about refund so, if you need a good customer service - this is not the company.

WorriWort

{ 12/11/2011 }

My daughter has had her phone for a couple months now. The service is pretty good except for at her school. Parental controls are a thumbs up. Wish she could have her own login.

Jwilliam

{ 12/11/2011 }

I've found the kajeet service and its (free) parental controls extremely useful for two things: (1) keeping my 16 year-old son from texting late at night and during school hours; and (2) getting automatic GPS location updates on my 2 kids when they get to school and when they arrive home after school. A great cell phone service, and I like the price, too.

Catherine

{ 12/09/2011 }

I've had kajeet service for my daughter since 2007 and then added my son in 2008. The service has been great for us in that the parental control have allow us to initially closely manage use in and around school/sleep hours and then gradually ease up as they have matured. Additionally, I find the GPS service to be particularly helpful. Receiving the results of 'scheduled locates' directly to my email allows me to see where the are at key times of day even if I'm not in direct contact with them -- that is great peace of mind.

My daughter is currently a senior in high school and I expect that she will be going to college next fall with a kajeet phone in her pocket.

Smartphone Customers

{ 12/09/2011 }

My wife and I have both moved to this service from different major carriers and we are saving enormous amounts of $$. We are both on Android smartphones with kajeet and we wanted to test out all of the service and features before getting a phone for our son (7 yrs old). Everything has worked great! The data coverage and speed has been excellent and the rates/billing have all been much better than our previous carriers.

a parent

{ 12/07/2011 }

Terrible service. When I tried to activate the phone I was told they were having technical trouble and would get back to me. It has now been 5 days. Everytime I contact them they tell me they will figure it out in 24-48 hours.

Alfonzo

{ 11/30/2011 }

The kajeet cell phone is great and we use the $50 all-inclusive unlimited plan for our two kids. We never have to worry because it is a monthly recurring charge and no contract. I think that the service good and the phone quality is good too and would recommend the extensive free parental controls to any parent.

Dylan

{ 11/28/2011 }

kajeet is a TERRIFIC service. I got my son the Optimus smartphone, and he absolutely loves it. He has the time of his life with all the games and apps, and I'm able to rest easy knowing that his web access is filtered. The wallet controls are flexible and easy to use. I've used the GPS phone locator countless times to check up on him and make sure he's safe. Hats off to kajeet!

catman

{ 11/28/2011 }

Great first phone for kids. All the desired features at a good price and without the fear of bill shock.

Joe

{ 11/23/2011 }

I've been a big fan and user of kajeet for about 5 years - first with my older son & now with my younger son. I love the parental control features. And, with their service plans, I'm actually paying less than I would to a line to my VZW account - and I get more features & no contract with kajeet!

Nancy B

{ 11/23/2011 }

I've been on kajeet for about a year now and recently bought their LG Optimus Android.

I was using Verizon before that and had my 11 year-old on our family plan. He was eating up our text plan, and I wanted more parental controls, so we moved him onto kajeet. Their plans are very affordable, and the controls are a lifesaver! His school lets him bring in the phone as long as they don't abuse their priveleges. With the contact and time controls, I just blocked him from using voice and text during the school day, with the exception of being able to get in touch with me in case there's an emergency heaven forbid.

He loves his new Android, too. The Android filtering is very nice. I was worried about not being able to keep tabs of where he was visiting, but their new smart blocker tool allows me to block pornography, viruses, etc.

Overall, very satisfied with Kajeet!

Parentof2

{ 11/23/2011 }

I bought 2 m300's for my elementary school kids. The activation was smooth and service has been working exactly as expected. For my young daughter, I only allow calls to/from the family. For my older son, he has more open access (when not in school). And for both - I get location updates 4 times/day - which gives me great peace-of-mind.

Joe

{ 11/18/2011 }

Well, I'm always interested to read these kinds of horro stories. I had seen several prior to initiating the kajeet service for my daughter. I knew I wanted to port her old number, and I was clear about the Parental Controls I wanted to implement. So we selected the phone, Samsung Seek ($149.99), expedited shipping ($24.95)and the Service Plan we wanted ($19.99 per month - 150 minutes, unlimited text.) The phone arrived a day later than guaranteed by USPS - more on that later. When the phone arrived (I was at work) my daughter called at 11:45 am to tell me, and asked to activate it. So, because I wanted to port the number (from Net10 - not exactly known for customer friendly support, btw) I did as the website asked, and called Customer Support. I was connected quickly to a representative, to whom I gave all the necessary information (which, because I previously had asked Net10 for all the information I would need to port the number, learned that it was just the account number. We did not have a contract, so the account number was the IMEI of our previous phone - no password or PIN - very simple and easy) I furnished all the typical account setup information you would expect in any similar transaction. While I was on the phone with her, the agent called Net10 to arrange the port. When we finished with our call at approximately 12:20 (probably less than a half hour elapsed time) she indicated that the port would take place "probably within 4 hours", but that occasionally, it took longer. I thanked her for her thoroughness and hung up. At 3:00, my daughter called from her new phone, with the correctly ported number, happy as a clam, less than three hours after hanging up. I honestly don't think that my transaction was aberrational at all. I was well prepared, the agent was very competent, I we got exactly what we wanted. In addition, we happen to live in an area with exceptionally good Sprint coverage (metro Washington DC area) so the service and call quality have been outstanding.

So what about the expedited shipping failure, right??? Not exactly ... I called kajeet the next day, explained that the phone was a day late according to the USPS guarantee, and I would not expect to be changed for expedited shipping. The agent listened, put me on hold, came back in two minutes and stated that he would apply the difference between standard and expedited shipping ($18.00) directly to our Wallets. Seemed perfectly reasonable to me, and I accepted.

I should say that my experience as a customer of Net10 much more closer to being a disaster - multi-hour waits on hold, inability to activate, failure of purchased minutes to post to the phone, having to replace the phone, etc. I empathize with the users who suffered through some difficulties, but for us Kajeet has been great, head and shoulders better at all levels than our previous provider.

alex

{ 11/17/2011 }

I bought the lg Rumor i loved that phone but one day the screen just turned white!!!! I was mad and it was a 130.00 phone there a rip off

Burt

{ 09/15/2011 }

to Sarah Mendl:
You should still considerTracfone even if you have gone with someone else by this time.
I had a prepaid phone that used Sprint as the carrier and was disappointed to find no service when traveling in Wyoming. Sprint has no towers in Wyoming so the phone was useless for calling my roadside assistance company if I had a breakdown.
There are very few places that I haven't had a signal.
I have the LG420g. Their phones also show minutes and service time left right on the display so you always know where you stand.
In ayear I haven't had to call CS so I can't comment on that.
If you're sitll looking check out Tracfone.

Ina

{ 09/11/2011 }

Worst customer service ever! Twice we got a phone that "couldn't be activated". Twice they said they were sending another phone that day & a week later I would call to find that no phone had been sent. Spent many, many hours on the phone with them, mostly on hold and while I was at work, since they aren't open evenings and weekends. Finally cancelled. Still waiting to get credit for the phone that couldn't be activated.

Callie

{ 07/03/2011 }

I made the mistake of buying a kajeet phone for my son after I read an article on yahoo describing cell phones for kid. The author obviously believed the hype on the website and fell for it like I did. Once the phone arrived, it could not be activated! Many minutes on hold and promises of emails to be received soon or phone calls back to me that never came. I finally demanded a refund and cancelled my account after 3 days of talking to customer service reps (but only until 3:00 pm Pacific because they are located in the Carribbean and the company closes at 6:00 pm their time!). They claimed they couldn't activate the phone because there were no phone numbers available in my area code. WHAT? Still waiting to be sure I get the refund on their "guaranteed or your money back for 30 days" cell phone. I feel completely duped, but I am glad I pulled the plug before I was in to this company any deeper.

jay

{ 06/07/2011 }

Ordered a phone for my daughter for her Birthday. A refurbished Rumor2. It arrived promptly 3 days later. Couldn't activate it. Called and they were closed 6:00 EST. Tried to activate online. Said activated but phone doesn't work. They don't open till 9:00 am EST so had a useless phone. The next day I spent 1 hour on the phone with a tech who couldn't fix the problem. He muttered something about having someone else call back in 2 hours. 3 hours later no one called. I called back and the guy did the same thing the first guy did and couldn't fix it. Finally they RMA'ed the phone still waiting for a replacement. BTW, the phone was nearly dead after trying to get it working for 1 hour. Horrible battery life. Meanwhile the site says my phone is active when it is not so I am paying for service I am not getting. I wish I had never signed up. I have a feeling my money is gone. I only gave them 2 stars because they offered to replace the phone but now I wish I had asked for my money back.

Spark

{ 05/23/2011 }

KAJEET IS TERRIBLE!!! Horrible customer service. I had to wait forever for someone to come on the phone. His English was good though. My daughter had added services that we did not place there. We were wondering why there never seemed to be enough money in the account. It wasn't her it was Kajeet. Always watch your account if you go with this service.

Harriet H

{ 05/16/2011 }

The actual kajeet plan is a great idea. Allows parents to place controls on service and actually allows to control spending. You will not get a an astronomical bill at the end of the month because your child went overboard. HOWEVER, their customer service is terrible. I bought two phones one for each of my kids. One of them had problems, where it would arbitrarily shut off. Since I had a warranty on it for one year I requested they send me a new phone. After months of back and forth they finally agreed to send me a replacement which was a USED phone. I was so tired of calling them that I gave in. Note: during this time my son went 3 months without a phone. That is how long it took them between receiving my old defective one and sending me another DEFECTIVE one. However, the monthly charges continued to hit my account. They did issue credits but i had to call them, wait 20-30 minutes on average, and request the credits. Fast forward a few months, we decide to buy a new upgraded phone I gave them the benefit of the doubt, and assumed that my original interactions with them were a fluke...BIG MISTAKE! We receive it and it's USED, never mentioned at the time of purchase that it was used. I request a NEW one, they send it to me but at this point i decide I had enough of Kajeet's customer service. Since it had a 30 day money back guarantee, I send it back, still waiting for the refund....when i call for a status they tell me that they put in a request that should take 7-10 business days to process which is what they said 11 business days ago. Bottom line, nice idea, they fall short, VERY SHORT, on delivering the service they promise.

Horrible!

{ 04/29/2011 }

I so wish I could give this -100 stars!
It's horrible! I got this from my parents for Christmas, and hated it right away.
They change your plan without you knowing to something more expensive.
The phones are EXTREMELY expensive, and the most expensive ones are like $250 and still aren't worth getting for $25.
You can't look at pictures sent to your phone, even if they give you the link. I went to the link and it didn't work.
It takes about 5 minutes to send a text to someone.
the internet SUCKS!
if you like the service now, you wont like it in a couple of weeks.

David

{ 04/27/2011 }

A very affordable phone option for kids. There are different phone plans and phones for every budget. Plans range from $5 to $50 and phones range from $40 to $250. but order your phone from http://www.kajeet.com/bigdeal and save 15% off any phone you purchase. Even the phones that are on sale. Do not enter promo codes it will not be applied.

Tim

{ 03/24/2011 }

I have been on the service for over 1 year. Got a sanyo phone from them. On the $15 monthly plan. My calls have always gone through, no problems ever with texts. Each month I get a text and an email saying my service has been renewed for the $15. My credit card has never been overcharged. I have never had to call customer service as nothing has ever been wrong with my phone/account. I like the price and will continue to use them.