Great service. Affordable plans. The unlimited texting plan for $14.95 is unbeatable if your kids text a lot. No contracts is a plus. If you order the phone from http://www.kajeet.com/bigdeal you will save 15% off your purchase. Stay connected and have the peace of mind.

Love this company for kids.Our phones work great and the parental controls are easy to set up.I am relieved because now I can see which numbers my kids are communicating with and weed out unwanted bullies!Found a discount link and saved $60 on 2 phones! http://www.kajeet.com/logcabin127 .Your kids will love the qwert phones too!

Pretty cool phone company. The parental controls are excellent. I can contact my son anytime I want and also set the phone exactly how I want him to use it. When his little brother is old enough to have a phone, we will get him Kajeet. It's nice to be contract free and the plans fit our budget. Other company's charge for parental control, I get it for free at Kajeet. Big ups to Kajeet.

Pros: I can't think of one.

Cons: * customer service
* phones
* services

Summary: What parent doesn't want the ability to monitor/track their child's cell phone usage? And better yet, why not throw in the ability to find out where they are with the GPS? All sounds great doesn't it?

Kajeet claims to have these services. However, what they dont tell you is that the phones are junk. And when they do break, and it will break, is that you have to "live" without a phone until they decide what they want to do with your broken phone. 4 weeks and we have yet to receive our replacement. During said time you still get charged for the service.

Customer service is an absolute joke. If you get someone that speaks English you are doing well. They ask for your user name and password and log into the same customer portal you do, and support your call based on that information. I suggest you create a very basic password as mine was complex and would take upwards of 20 minutes just to get someone to put it in correctly.

The GPS location service. It's based on Triangulation. Your child can be anywhere within miles of whatever tower they are at. Good luck locating your child.

The customer service agents do not have the ability to make changes to your account. Your information gets submitted to another group that has to determine if you deserve your refund/etc.. We were charged twice in one month for service. It took their team 2 weeks just to locate the billing error and send me an email stating that they were going to refund me. Took another week to get the refund.

I suggest that if you would like to keep your sanity while dealing with a cell phone company, to NOT use Kajeet. Buyer beware.

The kajeet website is very dangerous when it comes to accessibility. There is a link on the home page where one can refill minutes without any login information; all you need is a credit card. My son used that chance to use his debit card to refill $55 worth of credits to buy games and minutes. If he didn't have his own debit card, since he is a teenager he may have thought of stealing his parent's or a friends credit card information. People use kajeet because they think it is safe, but there are a few dangerous loopholes that make a teenagers desire to talk and play with his or her phone take over the integrity using a phone safely. Kids are technologically smarter and more literate than we think, and I am very dissapointed in the lack of protection kajeet has when it comes to accessibility. I called them up and they just made it us parents' fault, and didn't even think about fixing the problem. If this happens more often, kajeet will likely get sued. They should appreciate the fact I am actually reporting this.

Kajeet's new phone, Samsung Seek, is sweet!! The touchscreen is responsive and the slide out keyboard makes text messaging so easy. The camera takes great pictures. I don't know why everyone is complaining about the customer service. I've never had an issue with Kajeet customer care. I guess you can't please everyone. GO Kajeet!!

I purchased a phone and the service. I had the phone and service for a month and after 8 phone calls and conversations and 3 times being left on hold for over 30 minutes, kajeet could still not get the service to work. They then ask (after I had spent $60 that they would not credit) if they could add a "bit more" from my credit card to try to get the phone to work. $60 and no phone service...back to verizon...

My phone GPS is not working. I have contacted customer service 4X by phone and 2X by email. Each time I called, I was placed on hold for 10-15 minutes with no answer.
I still have not had any phone or email response after 2 days.

I've used kajeet's service for almost 3 years now. The phones are very nice and very durable. Both my kids (11 and 13) are on the $14.99 (unlimited texting and 60 anytime minutes) plan. The customer service is great along with the features offered on their website. Overall kajeet is a fantastic wireless provider and I'd give them 5 stars anyday.

"former customer" and "kacheated" Just to let you know, we've had Kajeet for almost 2 years now and have had great experience with the business and customer service. The parental control is outstanding and the monthly plans fit our budget. I couldn't imagine using any other service for our kids. I've recommending this service to many friends and even strangers. Everyone is happy and has thanked me for the recommendation. I give 5 stars.

We have used this company for my daughter's phone for 3 year and it's great. I have never had a problem with customer service although I have had to call a few times. The rep has always been courteous and more importantly could speak English. I have always had a good resolution to any problem that has come up. I currently pay 15 dollars for unlimited text with 60 minutes of talk. It is the best deal around. My only complaint would be that my daughter would like more phone choices. Great company with great service. I highly recommend Kajeet!

OK well the Kajeet GPS tracking was a time saver today. Last day of school for our oldest boy and it was also field day. It wasn't early dismissal, but he and his friends seem to think it was. I won't go into details but I found them using the GPS tracking and sent the dads after them. Let's just say they will not be having a great summer vacation. Thank you Kajeet.

horrible! the phones do not work well, once you get on you cannot cancel with out a huge hassle, the staff is unresponsive and surly, they are closed on Sundays so you cannot get any help. overall a bad experience

My kids love this company Kajeet.I was reluctant to get them phones because of the cost but this company has really good packages.i got 15% off phones at www.kajett.com/logcabin127. I would reccomend this wireless company to everyone!

Nightmare company. For 3 months straight, my son has not rec'd the 300 minutes we bought. They keep cutting off service. They need to learn responsibility in order for us to teach our kids responsibility.

Shopping for a Kajeet phone? Visit http://www.kajeet.com/bigdeal and save 15% off your order. Click the "super bonus" button to browse phones and services. When you checkout, your discount will be applied. No need to enter promo codes.

Trish, I've had almost every major service provider available. For Kajeet to have replaced your phone once in 6 months is pretty good. ATT doesn't replace phones after 30 days, TMobile is 2 weeks. Seeing these phones are in the hands of rough kids, for Kajeet to have replaced it is pretty good service. It might take a while to get the new phone, but it's that way with all service providers. We are happy with Kajeet and sticking with them.

My son bought the LG Rumor from Kajeet it lasted less than 6 months, they reluctantly replaced it. 6 months later the new phone broke, same problem...the lead in the screen seems to leak/crack and it becomes unreadable. The phone cost $150. I have had $15 track phone for almost 4 years and no problems. KaJeet has refused to replace the phone or do anything. Their customer service department is unwilling to help. Their Regional office has not even returned my call. I am cancelling their plan. I thought they were a good company and would stand by their product..I was wrong.

I was concerned at first but after reading the poor reviews about things like "It cost me to use the phone" or "I didn't like the camera" so the service sucks, I have no worries. In fact, I looked over the bad reviews and the people writing them could barely spell and were totally wrong about how the service operates. 32 cebts a day costs you 10 dollars a day? If that is the kind of math you come up with, then you should legally not be allowed to own a cell phone!

I've been using Kajeet for both of my kids (14 & 11) for a while now. I LOVE the ability to control when the phone is active (ie: not during school, or homework time, or dinnertime!). The new mobile web is great, and I have read that they ARE adding an unlimited web option early this year.

Well... okay, these guys were pretty bad. Though their coverage map shows that they should get good coverage through Sprint in the area, in fact the phone would not make or receive calls anywhere in or outside of our house. When calling to try to figure this out, the technician ended the call with "Well, we are through Sprint, but we aren't actually Sprint" and then "sorry, I can't help you any more" and hung up. When I called to try and cancel, get money back from the "wallet," and return the phone for money back, they have so far given me the run-around, though they seem to be willing to take the phone back for a refund. The money we put in the "wallet" may or may not be returned. Boy, what a hassle! Also, there are VERY long wait times to get through to customer service (maybe only over Christmas time frame? That's their claim...), there is NO customer service on Sundays (or at least after 5 p.m. eastern time). PLUS, the web site is poorly designed and somewhat confusing to navigate in terms of figuring out which credit card is being used to put money, getting things all set up, etc.

As an update, a supervisor called back, apologized, explained some things about the website that the general phone response guy couldn't help with, and also explained that it turns out they are having problems with the particular model of phone they sent out, so would we like a new, pre-activated phone shipped to us that WILL work? Still, we were frustrated enough to bail on the service and should now get all our money back, etc, though we are apparetnly paying for the post office to send the phone back to them. Oh well, maybe it will work for other people and they really have sorted out the phone issues!

Although the prices are low, the service is terrible. It took them a week just to ship out the phone when they told us the phone would arrive in 3 days when we ordered. Then when we were switching the phone number from Metro to Kajeet, Kajeet fail to call and tell us we had the wrong account number. We had to call. After we got the right number, the account was activated and worked for 1 day. Then the phone was able to send messages, but not receive. For some reason, the phone was only allowed to receive messages and call other Kajeet phones. That was fixed, but then a day afterwords, the phone stopped working again. It was revealed that we had no money in the wallet and no plan was selected, according to Kajeet. This angered us because upon purchasing the phone, we pre-paid the bill and selected the unlimited text and 150 minutes of talk plan. It also made us wonder where the credit card information went that we gave them. After debating with the service rep about this, we finally got the phone to work. Kajeet is now on probation here. And it doesn't look good for them. It still has it's downs with randomly not giving the phone service, the battery dying only 20 minutes after being removed from the charger (since they fail to tell us they don't put new working batteries in the refurbished phones), and claiming we have no money in the wallet, even though we do, when trying to go on the web. If it wasn't cheap as it was, we would not be with Kajeet. Hopefully they change and prove they're worthy of our $20.

I am glad to see that they are offering mobile web but they really should offer a bundle that includes unlimited talk, text, MMS , and mobile web like the competition .

"@keshon
They effective today 11/11/09 (although i have not seen it yet) have added mobile web browsing to any web site at 35cents/0.25mb."

@keshon
They effective today 11/11/09 (although i have not seen it yet) have added mobile web browsing to any web site at 35cents/0.25mb.

yes, i said when my gram was gettin it for me then every thing changed when i found that they didnt have web. But i still kept them. I then couldnt get a top up card at a store where they said it waz there. Later on they got better phones and more plans. It is ok now and they added mobile web. If you need help with you kajeet service i will try to help you out. ikwebs@hotmail.com

It is not clear to me whether the umlimited text + x number of minute plans include MMS (photo messageing). If they don't then paying $.25 for MMS on top of the plan is ridiculous .

BTW- Where is the LG Romor2

Best service ever. especially since i got the unlimited talk & text!!!!!!! I have and will continue to recommend it. GO KAJEET!!!!

Although Kajeet is marketed to "tweens," I purchased the Rumour for both my children, ages 15 and 18. I have the $29.99 plan which is unlimited texting (my daughter averages around 10,000 a month) and 300 talk minutes (which they never go over). I like this plan so much I am seriously thinking of getting it for myself. The ONLY draw back is the actual costs of the phones themselves.

When i saw the promos i had to get it and then i got it last year around July it was ok then i found out there was no mobile web on the phones also my mom was going to get a card to add money to my account but she could not find no place by us it and didnt want to drive all the way to bestbuy. The service was cool. The part i hated was that there was no. But when it is my birthday I want to go back because i can get the 20.00 pac wit unltd txting and 150 min plus if she lets me i can get 1000 nites and weekend min for me cause talkin is cool isnt it. lol next mth is my birthday and i am going to try and get it also save up on my money so that i cant pay the bill for it. I cant want to get the mobile web access to 35cents for it cheap but a catch to but who cares anymore just get it for your kids and you can get it to and add some stuff for you it is amazing wat kajeet can do for you so "Use it for Good".

I just got the phone. I try to activate it and .... no activation number. I call customer service and, although I am now being charged my 20.00 , It may take 24 to 48 hours to get me my activation number.

I would like to see Kajeet include picture messaging and IM along with text in the montly unlimiteded messaging plan. An unlimited data plan option would nice too .

I believe Kajeet is an excellent value if you're looking for a phone for your kids. My son (12 yrs old) gets the benfits of having a cell phone and we have the security of him being able to call us (vice versa) when needed. We pay the $4.99/mo. He covers any additional charges. My son just bought a LG Rumor as an upgrade (used his own b-day cash).

We love our kajeet phones! I've got 2 boys with them. I love the GPS feature. We used it once to find a missing phone. We discouvered it had been left at a friends house. VERY cool feature!!

I thought this would be a great service also. What I found was a really poorly run company with lousy customer service. It started with the shipping of the phone right to the end when it did not work as advertised. Every time I called for help, from where is my shipment, how come the phone number in the block lists is still working/not working or how come the device isn't being found with the GPS location service, I got the same response. Give it 24 hours. Really? Every time I add a number to the allow/block list I have to wait 24 hours for it to work? You mean I paid $17 for next day shipping but I need to wait another 24 hours? BTW it took 56 hours to be delivered

still no complaints- but you cant send pictures unless both the sender and reciever are kajeet phones. A bummer when you cant get a pic to grandma and grandpa coz they are on different carrier.

This is a very affordable service that offers parental controls (GPS tracking call,records, account management). It would be nice to have logging if the content of text messages too .

Terrible customer service!I ordered (before noon as stated on their website for same day shipping) & paid for priority overnight shipping, but the next day when I was to receive it- nothing! I called, they said "Oops, not processed yet." No reason given! Just that for some reason it missed being processed. They offered to refund my shipping - which is the same as NOTHING as the salesman had already offered me free shipping if I wanted to go with 2 day ship. I would like to tell you how we liked the phone, but can't as we're canceling our order. This was supposed to be a birthday git for our son whose birthday is this weekend, not next week! So I would say if you don't mind not knowing when you'll receive your phone you cold go ahead and try them. I figure though, if they're going to lie to me up front, then I can't really trust them in the future.

Um. I gotta ask -- what kind of prepaid service gives refunds?

What kind of wallet balance were you carrying that you are upset about walking away from, yet won't spend $25 to get a new phone to use?

My daughter has to be the queen of all dead & lost phones and yet, if she wrecks her new m300, I'll be buying a cheap refurb within a month.

I WISH I could buy her an LG Rumor. They are about the hottest prepaids short of a Boost phone. But $180 for the queen? Ha!

Seriously, though, why would you expect a refund on money you paid for service???

If you get caught up in the "deal" DO NOT keep a balance in your "wallet" because, heaven forbid your phone break, you will be advised to buy a new phone or close the account. If you choose the latter they keep any remaining balance and will not issue any refunds. Customer Care should be called customer rip off. READ ALL THE FINE PRINT and do not keep money in your wallet "Just in case"

i love Kajeet but i just found out that you cant get it in Canada and im really sad

My daughter uses one of these. I do NOT pay for a phone so that my daughter can talk to her friends a lot -- that could quickly get very expensive. $50/mo for Boost would look real attractive, and that's way too much for a phone for her.

I pay for a phone for my daughter to that parents can call her and she can call us. Naturally, a phone that's used only for that would be boring, and hence would not be carried. She loves to text (like all tweens & teens, apparently) and she loves games.

She has an m300, which she likes a lot. She likes the camera, the downloadable ring tones (real clips from songs), and the games. I think that the games are a bit weak, but she likes them.

I have her on the $19.99 unlimited text + 150 minutes. To break that down, $10 is a good price for unlimited text. Since the minutes don't roll over, let's say she uses 100 of them, which would break down to 10 cents/minute. This is quite reasonable. If she goes nuts on the minutes, overage is still only 10 cents/minute.

Incidently, if you want to completely pay-as-you-go, get at least the $4.99 Basic plan. If you don't, the daily access fees will add up to $10/month, which is just stupid. Break the $5 into $1 of minutes at 10 cents/minute and $4 for access, and it seems less unreasonable, especially when you take into account the unlimited web access. The web access is only to Kajeet-approved sites, but it's still using bandwidth on Sprint and Kajeet has to pay for it somehow.

I love that I can set it up so that overage calls to parents are billed to my "wallet", which is backed up by my credit card, and other overage calls are billed to her "wallet", which is limited to what I intentionally put in there. Both kinds of calls come out of the 150 minutes first.

THIS MEANS THAT SHE CAN ALWAYS CALL HOME (unless my credit card is maxed) WHICH IS THE MAIN REASON SHE HAS A CELL PHONE IN THE FIRST PLACE (according to me). I LOVE THAT!!!

TO help motivate her to keep under her 150 minute allotment, I reward her with $5 to her wallet if she carries her phone and doesn't have overages that hit my wallet. $5 is about enough to buy one game or two ringtones, which helps keep the phone "fresh" and not boring.

I also like the parental controls. I can stop unpleasant calls & texts, so less worries about bullying. I can see the log of who she calls and texts. Most importantly, I can shut off her picture messaging, so no worries about sexting. Parents worry, even their kids "would never do that".

Customer service has been superb, the couple of times that I called them. They are clearly not outsourced and are not reading from a script. They are able to fix problems and make intelligent suggestions. I don't think they have room for improvement in this area.

On the down side, Sprint does not have the best coverage in my neighborhood. Kajeet phones cannot roam (onto T-Mobile, for instance), but the m300 will constantly try to do that (onto Verizon) if it can't find Sprint service. To ease my daughter's frustrations with that, I set the phone to use it's home network only. It wasn't hard.

The phone locater service is neither accurate nor fast, and I didn't like it at all.

I wouldn't use the service myself, because of the poor coverage at my house, but it's wonderful for my daughter. On the other hand, if I lived in a different neighborhood in my city, I might be tempted. You can get a high-end (for prepaid) phone with a QWERTY keyboard and unlimited access to Google Maps. Wikipedia and a couple other web sites are supposed to be coming soon.

I thought you had to keep mins on phone to text. You dont. She used all her talk time- so i blocked everyone but me. She needs some control!Now im waiting for her to tell me she cant text. I LOVE this! I bought another phone for my son!

customer service i have experienced is great. Email responses same/next day. Spoke on phone to solve problem with incorrect text/talk package. Even restored money that was charged incorrectly. Sanyo katana is simple to use- perfect for me. Getting daughter the lgrumor. It has crappy reviews, but thats the phone maker, not kajeet. Spending only $5 more for two phones with 60min/talk + unlimted text (15.74 a month) per phone than i paid for one tmobile prepaid (130 talk/text minutes for $26.50). If you buy the paks- theres no daily usage. So far- we are happy.

The only way to get rid of the .35 cent a day fee is to have the 19.99 a moth special (including 150 minutes and unlimited texts)} or any plani come AUTOMATICALLY off a credit/debit card. =]

Plans ans phones are very nice, reasonable, and fairly cheap. I wanted to buy a Kajeet, but I do not get service where I live. Sprint sucks.

Here is information for those of you who have had trouble finding kajeet refill cards.

The best link for information on refills is:

https://www.kajeet.com/gift-refill.html

You can access this from the home page where it says "Refill Now". This page includes a link to the kajeet refill store on ebay which sells kajeet cards.

Best Buy also sells a "universal cards" which can refill kajeet phones. You can find it here:

http://www.bestbuy.com/site/olspage.jsp?skuId=8827745&st=universal+prepaid+card&lp=1&type=product&cp=1&id=1218009876526

Hope that helps!

Megan

this is tank you can get unlimited text and 150 min a month for 19.99$ that is the cheapest and they just charge your credit card there is no gay airtime and shit

so far ive wanted one of these phones but after reading these reviws im not ever going to consider your phones again.I would LOVE to see the WHOLE company get one of these phones im pretty sure even you would think your phones SUCK.HA HA HA

This is a tough one. Loved the concept when I initially learned of the company. But we're feeling a bit of 'bait & switch'. My son uses his odd job cash to purchase refill cards at Best Buy. This is great so Mom & Dad don't get stuck with a credit card charge. HE actually feels his own hard earned cash being spent. Last trip to Best Buy, we learned that they stopped carrying for business reasons. Your website spins it as "green" - nice try. For the $ you are saving on printing & shipping cards, you should have been able to keep your rates low. Now we found that your $9.99 talk pak is no longer available. Now either $4.99 for 10 min or you have to jump to $19.99 plus another $5 for textpak. $10 bucks is a Big jump for a 13 year old. Also, what's up with the alert he got about losing 77 minutes if he buys a new pack with $.03 left in his wallet? This is turning out to be A LOT of effort and time keeping his phone going without incurring your pillaging fees. I'm sorry, I really wanted to like your company, but the changes you've made appear to be out of greed - not consistent with your mission position statements that attracted me to your co. It appears that you are struggling - hope I'm wrong, since we've only had the phone since Christmas - 3 mnths.

its cool n all especially the lg rumor (kajeet) yup that's the stuff i thought you just pay 19.99 for the text and that's it you don't have to keep paying every month. other than that pretty good phone!!