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Jump Mobile Prepaid Cell Phone Service
Editor Rating
Overview
Note: Leap Wireless is phasing out Jump Mobile in favor of Cricket PAYgo service. Current customers will still receive service.
Jump Mobile, a San Diego based wireless service provider, is a subsidiary of Leap Wireless International, Inc., which also owns Cricket mobile.
It was founded in 2005 as Leap's prepaid division, and is currently available in 22 states. It mainly targets the youth audience, but its rates appeal to a broader range of people.
Pros: Their big selling point is free incoming calls and free text messaging, both incoming and outgoing. The per-minute rate is low. They have two-tier dialing for roaming calls, so it's always clear whether you are making local and roaming calls.
Cons: After leaving your local calling area, the rates skyrocket. Phone selection is very thin.
Detailed Provider Information
Plans: Jump prepaid offers a pay-as-you-go service where you add dollars, not minutes, to your account. This money is deducted when making calls or roaming. When in the local service area, the rate is 10 cents per minute for outgoing calls. Incoming calls are free. That jumps to 69 cents per minute for both incoming and outgoing calls when outside the local calling area. Text messaging is free when within the local calling area, but becomes 10 cents per minute outside of it.
Customer Service: Customer service is available via a toll free number.
Credit Check: None
Contract: None
Payment Options: Jump Mobile airtime can be paid for by credit card on the website or through the customer service line. Cash purchases can be made at an authorized Jump Mobile dealer.
Text and Picture Messaging: Incoming and outgoing text messages are free with the local calling area, and 10 cents for both incoming and outgoing messages outside the local calling area. Picture messaging is not available. Jump also offers international text messaging as low as 10 cents per minute.
Data Plans: There is no mobile web available with Jump at this time. However, certain information services may be available through Jump Downloads (explained below).
Downloadables: The Jump Downloads service is available for a one-time five dollar fee. Afterwards, ringtones, wallpaper, games, and other information and entertainment programs are available for varying fees.
International Calling: International calling is available to select countries for as little as 10 cents per minute in addition to standard airtime rates.
Roaming Charges: Roaming calls outside of the Jump prepaid network are charged at 69 cents per minute for incoming and outgoing calls. Anything outside the user's local calling area is considered roaming.
Calling Features: Voice mail, caller ID, call waiting, and 3 way calling are all included with service plans.
Activation Fee: None
Nationwide Long Distance: With Jump prepaid, long distance is Included in the plan. It is billed as any call (10 cents per minute within the local calling area, 69 cents per minute outside the local calling area).
411 Calls: Jump Mobile offers directory assistance for a fee. However, that fee is not specified on the website, and since we couldn't reach a customer service rep, we couldn't find out.
Earliest Minute Expiration: There are four tiers to minute expiration. When purchasing 10 dollars of airtime, it expires after seven days. When purchasing 20 dollars, it expires after 15 days. A 30 dollar purchase expires after 30 days. A 50 dollar purchase expires after 90 days.
911 Calls: Yes
Phones: There is only one phone currently available through Jump Mobile. The UTStarcom CDM7025J is currently priced at $39.99.
Some Available Cell Models:
UTStarcom CDM7025J (shown)
Coverage Map: Jump Mobile Coverage Map
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Average User Rating:
3
49
Jump Mobile
Jump Mobile
can you turn a flashed phone into a jump
3
Jump Mobile
Ive had jump mobile every since it first came out. never had
5
Jump Mobile
just i wnt to know if is true if the service going to be cut
3
Jump Mobile
I WOULD recommend Jump but they're discountinuing their service
3
Jump Mobile
I used jump before i moved out of cricket service area (co to
4
Jump Mobile
I really thought I liked Jump until my account kept getting shut
1
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kathy creager
2009/11/08 |
I really thought I liked Jump until my account kept getting shut off for no reason. On Nov. 8, 2009 after being shut off for the 4th time in three weeks the supervisor now informs me that we used all of our minutes. This is totally untrue! I can even prove that Jump charged me for incoming calls which are supposedly free. We used our other cell phone to call this Jump phone. That is an incoming call to the Jump phone which we were charged for, as well as others. Now that is now the reason they tell me we are shut off when only two days ago we supposedly had $28 left on the account and have made absolutely no outgoing calls from the Jump phone. Then the supervisor hung up on me. Terrible, terrible service!!! Please call me at (937)520-4461 if you want further information about how terrible this service is.
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Jump Mobile
U CAN GET ANY PHONE FLASHED TO A JUMP MOBILE AS LONG AS IT DOESNT
3
Jump Mobile
jump sucks...i have been trying to contact jump for 5 days now
1
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lisa
2009/08/27 |
jump sucks... i have been trying to contact jump for 5 days now and always busy....they havn't fixed the problem with getting and sending pictures and im being charged for calling them....
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Jump Mobile
on aug.4 2009 i have been tring to contact jump mobilefrom Memphis
2
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jessica Johnson
2009/08/04 |
on aug.4 2009 i have been tring to contact jump mobilefrom Memphis TN and their sayin dat every one iz talking to a custormer. So i called bac later and they were still sayin the same thing,so then i keep hanging up n calling back hoping to get in touch wit someone, but it would not go thhrough and i've been trining scence 11 o'clock thiz morning and it iz 8:06 pm and they are still saying the same thing please see wats the promblem.
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Jump Mobile
the sevice crosses up a lot and sometimes when you try to make
1
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Lee Lee
2009/07/24 |
the sevice crosses up a lot and sometimes when you try to make a call the phone is silent and the same time ur minutes burn when u talk to a representative they dont listen when you try to explain they argue with u and talk crazy and i dont like that and this is the first time this has happen after i spoke to 5 of the representives
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Jump Mobile
I love Jump but I let my services get disconnected, now I have
5
Jump Mobile
I would HIGHLY reccomend Jump to a student or young adult who
5
Jump Mobile
i so freakin love jump mobile service it is so cheap and i love
3
Jump Mobile
Jump is great, my hubby and I have both had them for several
5
Jump Mobile
I wish we can rate them as zero. i have a phone with 50 dollars
1
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janica
2009/03/03 |
I wish we can rate them as zero. i have a phone with 50 dollars and im trying to get it switch over to another phone the young lady on there told me i cant switch my minutes. they got terrible customer service. they dont take time to talk with you. all i wanted to know can a boost phone can be switched over to a jump. they are working my last nerves. if anybody agree write me thanks!!!!!!
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Jump Mobile
I got a picture phone but cant send or get picture
1
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kiera lipscomb
2009/01/30 |
I got a picture phone but cant send or get picture
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Jump Mobile
my mom has jump mobile and i want the same fone now but i cant
3
Jump Mobile
PLEASE READ THIS! EXPERIENCED CUSTOMERI have been
5
Jump Mobile
i like jump but only thing i dont like is when you got to use
5
Jump Mobile
great service as far as price, $50 every three months is fantastic.
4
Jump Mobile
Ive been a Jump costumer since it began and I love it! I use
5
Jump Mobile
i think jump mobile is awesome... i have been a customer fo about
5
Jump Mobile
This is the best minute phone I have ever gotten! i'VE Gotten
5
Jump Mobile
Jump's customer service is the pits. They don't take responsibility
1
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Keisha
2008/11/06 |
Jump's customer service is the pits. They don't take responsibility for anything and it's all the customers doing and liability. They have no way to contact their leaders/managers and their front line agents are pinheads. They barely speak let alone understand English. JUMP MOBILE makes you want to JUMP to another service provider!!! The cost is great, but watch everything else closely!!! If you ever need customer service there goes the problem.
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Jump Mobile
I love my jump phone, iam a single mom thats cant afford 50 a
3
Jump Mobile
If you have a jump mobile all you need to do is purchase a cricket
5
Jump Mobile
yea jump is soooo cheap like who cant afford 17 dollers a mounth
3
Jump Mobile
Jump is just another part of Leap wireless. They are connected
1
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no jump for me
2008/06/24 |
Jump is just another part of Leap wireless. They are connected with Cricket. They have awful service. They have a way of eating up the minutes and charging outrageous amounts. I rather have Cricket's nasty service, at least i can call out. I guess this works for some, but not for me.
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Jump Mobile
So,,, I had a second Cricket line that was not using many minutes
1
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Frank
2008/06/06 |
So,,, I had a second Cricket line that was not using many minutes but was still costing the basic service. I decided to cancell and explained why to the cricket person when I called to cancel. I told her I was thinking of a Go phone and she suggested I transfer the second line (my daughters) to a jump phone. She took care of it for me right there. "HOWEVER" when I call my daughter I get the voice mail of somebody else and am not able to reach my daughter,,, She can call out but no one can call in. There is a help line but guess what?? there is NOBODY at the end of the other line. When prompted to enter the phone number it replies this number is invalid,, yet it did'nt have any problem taking my money for hook up and buying minutes. After trying for about two or more hours I have found there is NO customer service and it does no good to talk to Cricket because they just send you to the same number over and over where there is no help. WHAT A WASTE OF MONEY and time
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Jump Mobile
The computer makes alot of errors. My service has been interrupted
3
Jump Mobile
I have had jump mobile for about 2 years now and still think
4
Jump Mobile
i love jump mobile cus i got free texting and picturing texting
3
Jump Mobile
ok i like the service alot! because the free texting free incoming
4
Jump Mobile
jump mobile has some very rude representatives.... i added $50
1
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Montesha Shaw
2008/02/28 |
jump mobile has some very rude representatives.... i added $50 with ny credit card and it was taken ou tof my account but it wasn't put into my jump mobile mi. account and i do not appreciate that because this is not the first time something like this has happened so either they find my money or this time i am seriously sewing jump mobile. or someone needs to be adding some temporary credits to my account please and thank you
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Jump Mobile
This is a great phone for my teenager...she does not make many
5
Jump Mobile
I like only paying 50 dollars every three months what I don't
4
Jump Mobile
I have a jump phone ,I also brought my daughter one. I wish I
1
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Tiffany
2008/02/06 |
I have a jump phone ,I also brought my daughter one. I wish I never did it the customer sevrice is rude the hold time is forever. They cut your phone off when they feel like even if you have minutes. For instant I had 50.00 on my account they cut my phone off. when I call them the ladie argue me down. when put the money down I already had minutes on the account previous. I call on 1/27/08 she told she could only give me a month or util 3/4/08 I got tired of debating with her so I agreed. Today 2/6/08 my phone is off again. Same thing happen again had to debate with another lady she say will give tell 2/29/08 after she put me on hold for a hour from 3:30 - 4:30. I said listen I have no need to lie to you. My service has been interupted a number of times because of your company computer error. The last two time it seem like their making me out to be lier. I said im being ripe off. I told her look I already acepted March 4. Im still losing. then she ok but dont pay with your credit card anymore buy the slips at the store what kind of garabage is that. If any one gets jump moble keep your reciept tell your minutes expire and never double up on payments they will try to ripe you off.
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Jump Mobile
I want my, hope to get my soon I can't wait, thi's like a gold
3
Jump Mobile
I got a jump phone and so did my mom. my has broke and I still
3
Jump Mobile
Went from cricket to jump, a great deal, great service. What
5
Jump Mobile
my cousin flashed her kx18 to jump and couldnt be happier with
5
Jump Mobile
JUST TO HELP OUT WIT THE CONS ON JUMP MOBILE... AS FOR THE PHONE
5
Jump Mobile
I have trying to get hold of customer service for a week. They
1
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Jean
2007/10/23 |
I have trying to get hold of customer service for a week. They are ALWAYS helping another customer. One time I called early in the morning and a recording said the customer service hours are 7:00am to 11:00am Central time. Still trying and no answer. Can't even email them. TERRIBLE!!! Had the phone for 4 days when it quit working. That was AFTER I loaded $50 minutes on the phone.
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Jump Mobile
it's a crunchey but it really works good.
5
Jump Mobile
I switched from Cricket to Jump, as I made very few calls per
4
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Cheri Ross
2007/10/14 |
I switched from Cricket to Jump, as I made very few calls per month, and didn't need to pay $50 per mo for unlimited minutes. I used to $50 prepay, good for 3 MONTHS, and other than the loss of picture msg., there is no difference in service, in fact, the Cricket recordings are what you hear when a customer is unavailable, or out of area. This plan is less than $20/mo, and even if you fail to add minutes before running out, you have an additional 60 days to reload, without losing your number, and no service charge, late fee or re-activation fees, like cricket!
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Jump Mobile
jump moble is cool wt me but i wish u had more phones to choose
3
Jump Mobile
FOR ME IT'S THE BEST THING I'VE DONE,I WAS PAYING $80.00 A MONTH
5
Jump Mobile
BEST plan for a school kid that does not travel (so no roaming
4
Jump Mobile
i think that jump mobile offers good service but provides poor
1
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an unhappy customer
2007/07/19 |
i think that jump mobile offers good service but provides poor service and customer service. i have had ongoing issues with no having the voicemail feature available for over a week now. no one has gotten back in contact with me and now for the past 3 days all cust serv reps are busy with no option of holding for the next available agent. it is obvious that customer service is not a priority to JUMP MOBILE and i regret having them for service. convenient but not accountable
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