I bought both my mom and dad a Jitterbug. At age 83 and 89 respectively I was concerned that they would be stranded on the side of road and no way to communicate with anyone. (Yes they both still drive and are very independent) However, because I live in a different area the phones had my area code. After taking the phones to Best Buy for an upgrade that did not work, Jitterbug sent my folks new phones and car chargers at no cost to me. They also sent a prepaid package for my folks to send the old phones back. The new phones work great and are clear as a bell. And yes Jerry I had to spend some time with customer service to get all this done. They were kind and respectful the whole time. But I gave them respect and calm account of the problem. Now we are all happy as clams. It's all in the delivery.

Bought the Jitterbug J for my folks that wanted an easy to read phone for when one of them were out. They told me they would share it. Phone arrived and I showed them how to use it. They loved it! It was easy for them. They called family in other states with ease and very clear sound. Now they no longer want to share and want to add another one to their plan. We are only in the first month of their service but as far as ease of use and understanding..my 83 yoa father and 76 yoa mother would give it 5 stars. I will update later as they continue to use the phones. Off to add another phone to their plan.

Bought 2 Jitterbugs and had them port my existing numbers. One phone worked and the other phone did not. Jitterbug's customer service could not fix my phone and suggested that it must have been something that I did.

Other than buying 2 very overpriced phones, unpacking them, charging them and trying to make a call I did nothing to the phones. After speaking with 4 different CS reps and a "supervisor" I canceled my service and will send the J-phones back for a "partial" refund.

Jitterbug will not refund the $35 activation fee (even though the one phone was never activated) and the cost of shipping. My transaction with Jitterbug was the worst example of customer service that I have ever experienced!!!

Buyers (especially senior citizens) should take a very hard and long look before dealing with these folks.