GreatCall, formerly known as Jitterbug, is a cellular service provider focusing on active aging customers who want cheaper rates, simple phones and health-focused apps and add-ons for security and peace of mind.
Pros: The service features a simple phone design and a number of service tiers along with plenty of additional apps focused on health and safety for seniors.
Cons: The health add-ons are useful, but cost an additional monthly fee.
Plans: GreatCall offers a basic plan which includes 50 minutes for $15. Additional minutes can be added: 150 minutes for $5, 650 minutes for $15, 1450 for $25, and unlimited (or 2450 for a basic plan) for $45. Text messages cost extra and can be added to any plan for an additional fee. Data is available in increments of 20 MB, 100 MB, 200 MB, 500 MB, 1 GB or 2 GB with prices ranging from an additional $2.50 to $45.
Read more about Jitterbug plans
Customer Service: Customer service can be reached via toll-free number during regular business hours, email or snail mail. Extensive help articles can be found on their website for each phone type and other frequently asked questions.
Free Nights: No
Credit Check: None
Free Weekends: No
Daily Access Fee: No
Payment Options: Jitterbug phones and minutes can be purchased online or at retail outlets.
Text and Picture Messaging: Text messages can be added to any plans and cost an additional fee. You can purchase 300 texts for $2.50, 700 for $6 or 1250 for $15. picture messages will cost $0.25/message, to a max of $10 per month.
Data Plans: If you purchase a touch phone, then you may have the option to add data to your plan. Data can be added to any plan in the following increments: 20 MB for $2.50, 100 MB for $5, 500 MB for $15, 1 GB for $25, 2GB for $45. The data will renew at the beginning of each month.
Downloads: GreatCall offers several health-related apps as optional downloads on compatible phones at no fee. Other apps can be downloaded via a data connection or Wifi connection.
International Calling: International calling is available as an add-on service.
Text Messaging Available: Text messages are available in four monthly packages: 300 texts for 3 dollars, 700 texts for 6 dollars, 1,250 texts for 10 dollars, and 2,500 texts for 15 dollars. Overages are billed at 10 cents each. Photo messaging is available for 25 cents per message, capped at 10 dollars per month.
Roaming Charges: Jitterbug phones will not work while roaming.
Calling Features: All plans include call waiting, caller ID and free national long distance. Go Plans also include Voicemail.
Unlimited Text Messaging Plan Available: No
Activation Fee: 35 dollars.
Nationwide Long Distance: Nationwide long distance is included at no extra charge
Unlimited Plan Available: No
411 Calls: 5 minutes will be deducted for operator-assistance in addition to the actual length of the call.
Earliest Minute Expiration: All plans expire in 30 days
911 Calls: Yes.
Phones: GreatCall offers two handset models. One is their signature Jitterbug5 flip phone which comes in red, white and blue and is designed for the less tech savvy consumers. The other is a candybar touch screen phone from Samsung that offers affordability, simplicity and a more smartphone-like experience.
Standard Calling Features: call waiting, caller ID
Some Available Cell Models: The Jitterbug5, GreatCall Touch3
I have had nothing but excellent service from jitterbug. Their phone is easy to use and the network has proved equivalent to my wife's AT&T cell phone, and in some cases is superior. They're rates while not the best are competitive. It is true there phone is a little expensive, but it seems to me to be a very easy to use and durable simple cell phone. Just what I was looking for.
If you want great customer service from people who are based in this country and who speak English well and have a helpful attitude, if you want a cell phone that is easy to use and does a good job with a network that seems to me to be superior, then don't hesitate to sign up with jitterbug.
My Mom Loves her Jitterbug! I went into the store to get the cell phone at a retailer at Christmas(She wanted to see what it looked like). I was surprised it looked just like the advertisement. The retailer I found was grossly uniformed and sold us a two year agreement, on the Verizon Knack(Senior Phone) they offered free phone with two year agreement, me and my mom signed a two year contract after much thought. She tried to use it but with Macular she broke down, so I took the phone to find out that we had to do all the programming, so I called the Jitterbug Hotline and the lady explained that if you purchase the Jitterbug($147) over the phone they are able to store number and program before it arrives. It was so simple. I had no choice but to return the phone and let them through the Jitterbug Hotline on the AARP Ad and program it. There was an issue with charging that was quickly resolved my mom is also using this in place of her life line since it works everywhere, its very easy to hear and has really big nice buttons to see if you have questions I actually recommend calling vs the store because the agents are very helpful and they simplify the process where as the store agents will send you on your way confused and wanting more. Jitterbug has been a god send for my me because I dont have to worry anymore that if mom cant hear the phone so now if she does not answer I know that something is terribly wrong and that peice of mind Sincerly *Happy Jitterbug Customer*
been with them for a year now great company customer service is very eager to help with any problems and are based in USA and all speak English coverage is best Ive found better than at@t sprint Verizon or alltel Ive had all of them and since i drive a truck for a living across all 48 states i can tell you they have coverage in at least 95 percent of the us and they don't have to have a contract to keep customers there excellent service is what keeps there customer base a great deal for simple phone service with out a lot of junk you don't need i just wish they would offer an air card for my laptop so i could leave Verizon all together
I bought both my mom and dad a Jitterbug. At age 83 and 89 respectively I was concerned that they would be stranded on the side of road and no way to communicate with anyone. (Yes they both still drive and are very independent) However, because I live in a different area the phones had my area code. After taking the phones to Best Buy for an upgrade that did not work, Jitterbug sent my folks new phones and car chargers at no cost to me. They also sent a prepaid package for my folks to send the old phones back. The new phones work great and are clear as a bell. And yes Jerry I had to spend some time with customer service to get all this done. They were kind and respectful the whole time. But I gave them respect and calm account of the problem. Now we are all happy as clams. It's all in the delivery.
Bought the Jitterbug J for my folks that wanted an easy to read phone for when one of them were out. They told me they would share it. Phone arrived and I showed them how to use it. They loved it! It was easy for them. They called family in other states with ease and very clear sound. Now they no longer want to share and want to add another one to their plan. We are only in the first month of their service but as far as ease of use and understanding..my 83 yoa father and 76 yoa mother would give it 5 stars. I will update later as they continue to use the phones. Off to add another phone to their plan.