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Jitterbug Prepaid Cell Phone Service Review

Overview

GreatCall, formerly known as Jitterbug, is a cellular service provider focusing on simple handsets with simple rate plans. Their primary handset, the Jitterbug Plus, has come to be known as a great entry cell phone for less technically adept folks. 

Pros: The service features a simple phone design and a number of service tiers.

Cons: They offer very few features beyond basic talk. Text messaging costs extra, and add-on minutes can be expensive. 

Cheapest Price Per Minute: $0.08 to $0.15
Unlimited Data Available: No
Unlimited Texting Available: Yes
Shop For Deals on Jitterbug Plans and Phones
Visit the Official Jitterbug Website

Lowest Price Per Anytime Minute: $0.08 to $0.15  

Plans: Jitterbug offers six different levels of service, all of which come with carryover service that makes unused minutes available the following month. The Basic 14 plan offers 50 minutes for $14.99 per month; the Basic 19 offers 200 minutes for $19.99 per month; the Premium 29 plan offers 700 minutes for $29.99 per month; the Premium 39 plan offers 1,500 minutes for $39.99 per month; the Premium 59 plan offers 2,500 minutes for $59.99 per month; and the Simply Unlimited plan offers unlimited minutes for $79.99 per month. A la carte add-on minutes cost 35 cents each, but customers can buy packages: 100 minutes for $16.99, 250 minutes for $34.99, 500 minutes for $59.99, or 1,000 minutes for $99.99. Customers can also add lines to share for $14.99 per month, compatible with the Premium plans. The unlimited plan can be shared for $69.99 per month for additional lines.  Read more about Jitterbug plans

Customer Service: Customer service can be reached via a toll-free number, email, or snail mail.  

Free Nights: No  

Credit Check: None  

Free Weekends: No  

Contract: None  

Daily Access Fee: No  

Payment Options: Jitterbug phones and minutes can be purchased online or at retail outlets.  

Text and Picture Messaging: Text messages are available in four monthly packages: 300 texts for 3 dollars, 700 texts for 6 dollars, 1,250 texts for 10 dollars, and 2,500 texts for 15 dollars. Overages are billed at 10 cents each. Photo messaging is available for 25 cents per message, capped at 10 dollars per month.  

Data Plans: No data plans are available at this time.  

Downloads: Jitterbug offers no downloadables.  

International Calling: International calling is available as an add-on service.  

Text Messaging Available: Text messages are available in four monthly packages: 300 texts for 3 dollars, 700 texts for 6 dollars, 1,250 texts for 10 dollars, and 2,500 texts for 15 dollars. Overages are billed at 10 cents each. Photo messaging is available for 25 cents per message, capped at 10 dollars per month.  

Roaming Charges: Jitterbug phones will not work while roaming.  

Shop Phones and Plans: Shop for Jitterbug  

Text Messaging Charge For Incoming: No  

Calling Features: Voicemail is available for 3 dollars per month. It is free on yearly plans and with the 800 minute plan.  

Unlimited Text Messaging Plan Available: Yes  

Activation Fee: 35 dollars.  

Nationwide Long Distance: Jitterbug includes long distance at no extra charge.  

Unlimited Plan Available: No  

411 Calls: Operator-assisted calls cost 5 minutes. It is free with the 800-minute plan.  

Earliest Minute Expiration: Monthly and Simply Share plan minutes expire at the end of the month. Add-on minutes expire one year from the date of purchase.  

911 Calls: Yes.  

Phones: GreatCall offers only two handset models. One is a basic candybar phone from Samsung that offers affordability along with simplicity. The other is the signature Jitterbug phone, the Jitterbug Plus, which costs 99 dollars and come in red and silver.  

Standard Calling Features: Voicemail  

Some Available Cell Models: The Jitterbug Plus (shown) Samsung SCH-r100  


Cheapest Phone Model: The Jitterbug  

Read Full Review: Jitterbug Review  

Visit Website: Visit Jitterbug  
Cheapest Price Per Minute: $0.08 to $0.15
Unlimited Data Available: No
Unlimited Texting Available: Yes
Shop For Deals on Jitterbug Plans and Phones
Visit the Official Jitterbug Website
Jitterbug Reviews
Average Rating by Users:
View other 26 Reviews

2 stars of 5 based on 31 reviews

Don 6/8/2010
I have had nothing but excellent service from jitterbug. Their phone is easy to use and the network has proved equivalent to my wife's AT&T cell phone, and in some cases is superior. They're rates while not the best are competitive. It is true there phone is a little expensive, but it seems to me to be a very easy to use and durable simple cell phone. Just what I was looking for. If you want great customer service from people who are based in this country and who speak English well and have a helpful attitude, if you want a cell phone that is easy to use and does a good job with a network that seems to me to be superior, then don't hesitate to sign up with jitterbug.

Laura Jacobsen 2/24/2010
My Mom Loves her Jitterbug! I went into the store to get the cell phone at a retailer at Christmas(She wanted to see what it looked like). I was surprised it looked just like the advertisement. The retailer I found was grossly uniformed and sold us a two year agreement, on the Verizon Knack(Senior Phone) they offered free phone with two year agreement, me and my mom signed a two year contract after much thought. She tried to use it but with Macular she broke down, so I took the phone to find out that we had to do all the programming, so I called the Jitterbug Hotline and the lady explained that if you purchase the Jitterbug($147) over the phone they are able to store number and program before it arrives. It was so simple. I had no choice but to return the phone and let them through the Jitterbug Hotline on the AARP Ad and program it. There was an issue with charging that was quickly resolved my mom is also using this in place of her life line since it works everywhere, its very easy to hear and has really big nice buttons to see if you have questions I actually recommend calling vs the store because the agents are very helpful and they simplify the process where as the store agents will send you on your way confused and wanting more. Jitterbug has been a god send for my me because I dont have to worry anymore that if mom cant hear the phone so now if she does not answer I know that something is terribly wrong and that peice of mind Sincerly *Happy Jitterbug Customer*

steve 1/24/2010
been with them for a year now great company customer service is very eager to help with any problems and are based in USA and all speak English coverage is best Ive found better than at@t sprint Verizon or alltel Ive had all of them and since i drive a truck for a living across all 48 states i can tell you they have coverage in at least 95 percent of the us and they don't have to have a contract to keep customers there excellent service is what keeps there customer base a great deal for simple phone service with out a lot of junk you don't need i just wish they would offer an air card for my laptop so i could leave Verizon all together

mimi 10/11/2009
I bought both my mom and dad a Jitterbug. At age 83 and 89 respectively I was concerned that they would be stranded on the side of road and no way to communicate with anyone. (Yes they both still drive and are very independent) However, because I live in a different area the phones had my area code. After taking the phones to Best Buy for an upgrade that did not work, Jitterbug sent my folks new phones and car chargers at no cost to me. They also sent a prepaid package for my folks to send the old phones back. The new phones work great and are clear as a bell. And yes Jerry I had to spend some time with customer service to get all this done. They were kind and respectful the whole time. But I gave them respect and calm account of the problem. Now we are all happy as clams. It's all in the delivery.

Pat 10/11/2009
Bought the Jitterbug J for my folks that wanted an easy to read phone for when one of them were out. They told me they would share it. Phone arrived and I showed them how to use it. They loved it! It was easy for them. They called family in other states with ease and very clear sound. Now they no longer want to share and want to add another one to their plan. We are only in the first month of their service but as far as ease of use and understanding..my 83 yoa father and 76 yoa mother would give it 5 stars. I will update later as they continue to use the phones. Off to add another phone to their plan.

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Cheapest Price Per Minute: $0.08 to $0.15
Unlimited Data Available: No
Unlimited Texting Available: Yes
Shop For Deals on Jitterbug Plans and Phones
Visit the Official Jitterbug Website