cricket has alot of flaws in its service and should of merged with metro pcs (and they still might). It has unlt'd almost everything and roaming. It is good for talker,texters,browsers, and many more. Cricket is ok.

had unlimited data plan had two modems that both broke within a month. . wanted me to pay to replace even under warranty . . the network was terrible . . what a scam this Cricket or Leap should be ashamed of themselves. .went with Virgin wireless. . it rocks . .

I have left and returned to cricket several times. 1st. it was the terrible service. Then when service improved. I needed roaming. But, I was charged roaming when I was in a service area like my home, (Big bumber) So I droped cricket again. Now it is custormer care. I needed to make an insurance claim. Cricket only sends claims to a few stores in it's areas. So, when you go to make a claim. You have to take a number and wait in a line longer than at the DMV. Only to lied to so cricket does not have to loose money, My phone stoped letting me make calls. I only had it a week. And I took Premo care of it. They said I had water damage (A LIE!) When the sticker in the phone was the same color as it was when I got it. Cricket custormer care service is worse than a one. About a -10 in my book. I can say one good thing only about cricket. There mobil broad band is a good deal. Lord help me when that stops working. I'll just buy a new one. As crickets insurance is completely worthless and there service is too. I'll only use there broadband but NOT there cell phone service. I'll go back to prepaid. I recommend buy cheap phones you can afford to replace and don't get insurance if you use cricket.
You will never collect on it. And you will loose 1/2 a day of your time trying in a DMV office type of enviroment. OH, They will send you to differnt people and make you get back in line as they did me. Bad bad service to custormers.

I have had Cricked since 2003. I get buy used Verizon phones that have been flashed over because the quality is so much better. For a fraction of the price too.

Freedom to speak freely!

Buffalo,Ny Greg
STFU
Sprint has the worst service ever.
and stop bothering people at work. you pcs

I love my R211 simple and rocks

cricket is really making money. they charge you for every text you get with the prepaid phone and some of these texts I'd rather not read. if I change my plan,I should have an option whether I receive texts. other than that, the phones that are 19.99 are crummy, but the service has been a blessing since my sprint phone has been on shut down. Thanks so much!!

I walked into a cricket store for the past few days on my lunch break (1hour) and wait for someone to ask if I need help and not 1 person acknowledged I was there! That's a pretty good sign of their C.S. !!! After reading some of these reviews as bad as it sounds... I'm staying with SPRINT!

Never buy their service. I have made a huge mistake buying their services. Please go for boost mobile if you want a better and cheaper service. I had no service for two months and after two months they charged my credit card with out my consent. Down with cricket wireless.

Look i just a cricket phone i dont liv in a remote area or anything like that. Its always static. It wont let me read my picture texts. I called and they said go on a certain website. I went there it didn't work. I love the pay for my phone and bill but ask yourself 1st is it worth it. FYI Im payin for pictures and texts

If I could give them a 0, I would. If you're smart, you would avoid Cricket like the plague.

I called to order my Cricket phones and service(family plan) on Mar 31st. When I asked about the unlimited talk and text family package, that I had seen advertised on television, I was told that plan did not have texting. I told the guy never mind then, as we used a lot of texting, and a plan without it was useless to me. He told me about another family plan that did have texting. I asked him if he was sure it included texting, or else I didn't want it. He assured me it did.

By Apr 3rd, the phones had arrived, and I activated them. I kept one phone number from a previous cell phone provider I had...and it took Cricket about 12 hours to switch my old number over.

First week, the only issue I had was that my outgoing texts were not being sent. I could receive incoming text (including ones Cricket kept spamming me with). But the ones I sent out were not being received.

I called customer service on April 11th (a little over a week from when I activated the phones) to tell them about my texting problem.

Their reply to me? I did not have a texting problem. I told the guy that my texts not going through were a problem. He told me that no, it wasn't a problem, as my plan did not include texting. I told him I was told it did include texting. He said there was nothing he could do. I told him he needed to fix it. He said it wasn't their fault. I asked him how it wasn't their fault since the guy worked for them and had promised me that the plan did include texting. He proceeded to get rude with me and told me that they could not fix it, and if I wanted texting, I would need to pay $20 extra a month, per line (3 lines), if I wanted to have texting. I told him I would be switching. His reply was "If that's what you feel you want to do".

So, after I got off the phone with them, I went to Sprint and signed up with them. That SAME day, I called Cricket back, canceled my account, and made arrangements to send the cell phones back.

No problems, until I see my online bank statement where Cricket took $117.65 from my checking, for May's bill. Not sure why they would charge me for the next month, when I canceled over two weeks before.

I called customer service, again, and it took more than five different calls, pressing every button I could think of, to get a hold of someone real.

Her explanation? That when I canceled on the 11th, they had already processed the payments for May's bills in their computer, which why I still got charged for the next month. She wanted me to fax her a copy of my bank statement so she could process a refund. I asked her why she needed a bank statement, and she told me it was because my payment info was taken out of the computer when I canceled my account. Really? Then how did they charge me on the 27th, if my payment info was taken out on the 11th? I gave her the information she needed to process a refund. She told me it would be refunded to me within 7 business days.

7 business days was this past Friday. I tried calling customer service again. No matter how hard I tried, I could not get a hold of anyone real. So, the only other number I knew was the new sales line. Some guy there gave me a number for their fraud department. The fraud department guy, quite rudely, told me that if I wanted something done about it, I would need to go to my bank.

I went to my bank this morning (May 9th). I explained everything to them, and they're filling for the refund on my behalf. It helped that I kept a log on my dealing with Cricket.

I may contact a lawyer soon, though. The phones I shipped in Apr 13th, I still have not received a refund for. I have tried calling their number for that, and they keep giving me the run around.

DO NOT SIGN UP FOR CRICKET!!! IT'S NOT WORTH THE HEADACHE!!!

These phones are great. There are so many ways to get around their system. Just mail them a money order for their bill. 40 cents stamp and 36 cent money order. That saves you the 3$ in store charge. If you want free wallpapers and ringtones go to myxer.com. However I will agree with their over the phone support. Their acents are to strong to understand sometime, that's why I go cooperate store for any issues

everyone should get cricket and its really great service.you get unlimited web texts,pics,minutes.and no contracts and it can save you a avarage of 600dollars a year.can you amigine if you switch to other plans like other phone companies you cant be saving alot of money and imagine how much money youll be saving a year!so switch to cricket.and they have unlimited family plans.

From the beginning i had troubles.Its like once you buy your phone they just don't care.Customer care just about comes out and calls you a liar. Supervisor's can't help he didn't even speak very good English could not understand what i was talking about. The stores try and run you out with no resolve.DON'T WASTE YOUR MONEY

cricke it is a good company but the signal for the phones dont work good because wen am outside i get 4 bars but inside my house i dont get any so i think they should have more signal everywhere....

Poor phone service and poor customer service...nothing more to say! I'd rather eat the cost of the phone and switch to another carrier than deal with this. I do not recommend them at this time. I am in Chicago and have poor service for calls, texting and web. I also incur roaming charges (?) in the Chicagoland area and out of state regardless that a call does not go through.

I think cricket is awesome as long as u tick to the plan and dont add all the ringback tones and stuff the bill will stay the same every month..and if my bill every gets to high (which it doesnt) i can just disconnect my service for free and start all over.. let me see you do that at sprint!

I just ordered my new phone from cricket it was cool and easy. As far as the drop calls it can be any different then T Mobile. They have to be the worst service ever. I look forward to a cheaper bill with Cricket. I can get basically for 60 bucks vs a fave five plan with 600 mins and ulimited texting for 80. Heck I will risk dropping a few calls as long as I can call unlimited.

I made changes to lower my account bill because $243.17 seems crazy to me. So the cricket representitive tells me what to pay. $181.52
So I did on March 26th early by the way was not due until April 12th
My services were shut off on the April13th
mabye 12th unsure about that,did not try use it til 13th April

The billing computer or whatever does that messed up. I was told.
So I called customer service who told me to pay a different amount, so I did.
Then I later get disconnected. I email cricket for help, they say go to local office.
I do, then I am told that they will not refund my money or give me services and that this is there policy!
Because they are no refunds on prepaid services.
So I just unknowingly gave them $181.52 wow how nice of me . And I had their broadband and 3 cell phones they just shut of. I was using the net for printing my homeschool papers.

Anyway apparantly the computer did not understand a payment I had made and put it on something else. Isn't that not my fault?

Give me my money or give me some services but why charge me recconect fees for their errors.

Also they did take off the services I requested but not the prices/amounts. So bill still high , but wait they charged me $15 dollars for each change that did occur on two lines.
so theirs an extra $30 dollars.

Fine but they need to remove the incorrect charges but did not. So they told me I need to pay $106.00 to turn it back on for past due amounts WTF i paid 181.52
So the total would be
$287.52
wow thats not cheaper.
Before I leave he says to me you need to pay your bill on
time?

It's like it was for effect for the other customers that where there.

wow it shocked me I just left

Am I the only one this has happened to?

Cricket is a great company and they are always growing! They now have service in Chicago, Il Milwaukee, Wi Philedphia,Pa!Customer Service 858-882-6000..Don"t bother calling there toll free number.. You wil get a faster, and quicker response at this number!

Don't buy Cricket phones or get their service. I had a problem where they neglected to send me a bill, so I overlooked it. So, when my son came home from school one day saying that his phone wouldn't work, it dawned on me that I hadn't paid the bill. Duh, how could I when I didn't get a bill. So, I had my husband to go to the nearest Cricket store to pay the bill. Well, not only was he hit with a $3 convenience fee for paying it at the store, but also a $15 late fee. So, what is normally $42 taxes and all ended up costing us $60. Well, then the bill for next month came and I hit the roof. It was for $98. So, already fuming I call customer service( what a joke) to get to the bottom of this high phone bill. The so called customer service rep tells me that I should actually owe $56, not $98. But when asked why the bill reflects $98, she had no satisfactory answer other than it was a mistake. I understand that $56 is better than $98, but it was still higher than my average bill should be. Then, I noticed on the bill that there was a $15 reinstatement fee. So, that brings the total in fees to $33, none of which were my fault. They didn't send me a bill. Oh, and the customer service rep even had the audacity to say that I did receive a bill. Excuse me, does she check my mail or do I? So, then I was really mad. These people have cheated me out of whole months bill in fees which were none of my fault. So, I asked to talk to a supervisor, they put me on hold, and when she finally came back on the line, she informs that the supervisor is too busy to take my call, which again pisses me off. The best that the so called customer service rep could do, was to take $5 off my total of $56. So, I called them a bunch of crooks and informed them that the best I could do was to never ever recommend their services to anyone, not even my dog. Take it from me, customer service for Cricket is lacking BIG TIME!!!!!!

I love my cricket service... the only problem is that theservice is bad but u cant go wrong with the prices what do you expect .. everything is free,
i just bought a new phone and i love it

I use my phone for business and I have had the same number since 2001 and my service was taken over by cricKet. I found that paygo was to expensive for the options that I needed so I changed it to a monthly plan......BIG mistake.

All of this happened within the last 12 days:

1] The free month that you supposedly get when you sign up is just the remainder of whatever month you are in. I signed up 3/31/09 and my free month was up before I received my phone. They issued me a new number in a different state than mine. To get my old number (the one I've had since 2001) I would have to go into a "corporate owned store" (closest one...... 50 miles away) so I made the drive. They couldn't help me but they gave me a number to call for portability. I spoke to someone who said I needed to go into you guessed a "corporate owned store" I told him I already went that route and after much back and forth he finally helped me port my number but it required creating a new account. GOT charged twice on my account. Having FUN now.

2] I have had 3 interruptions in service in as many days. I attempted to speak with ANYONE about this, including e-mail and have gotten NO helpful response.

3] When you call 1800cricKet from ANY phone and enter all the required info and options this is what you hear "all representatives are currently busy...assisting other customers....our automated system is designed to answer your questions, please choose the menu option that best fits your needs" yet no matter which option you choose it takes you back to the same message, you never actually speak to anyone......EVER.

It really doesn't matter how many Pros you can find they are completely drowned by the big CON which is cricKet customer service or lack there of.

I offically hate cricKet wireless and if I could enter a ZERO as a rating I would. I hope noone else has had to deal with what I have endured.

As of this morning I still have no resolution to these issues and still can't get through to anyone.

I hope to port my number to another provider.

Horrible. Clueless customer service, treadfull porting. But I am going to get this resolved.

For all of you who have had problems. Here is the Cricket mailing addresses. Let your concerns be heard. Enjoy.

Cricket Wireless
P.O. Box 660021
Dallas, TX 75266

Cricket Wirless
10307 Pacific Center Court
San Diego, CA 92121

i want to tell you all that i like cricket because it is cheap but one thing that concerns me is when i go out of town the phone dont work no more so what if it's an emergency and i need to contact somebody? so that's all i have to say but thanks anyways for just trying and that's all that matter....thankyou love lots jayla

AM SO HAPPY SAVING MONEY AND AWAY FROM VERIZON AND T-MOBILE I TRY IT BEFORE COME ON THEY HAVE A BAD CUSTOMER SERVICE TOO THEY HAVE ME FOR AN HOUR WAITING FOR AN ANSWER WHEN I TRANSFER MY SERVICE IN BEETWEEN COMPANIES.
I WAS PAYING TO THEM AROUND 100 DOLLARS MONTHLY , NO MORE AM PAYING 60 ON MY CRICKET I TALK,TEXT, PICS, WEB AND ALL JUST FINE IN THIS TWO YEARS ALLREADY SAVE 960 DOLLARS, NO BAD AH, BUT IT'S LIKE ANYTHING NO ONE IS PERFECT RESPECT TO THE PEOPLE ON THE STORES,THEY JUST TRY TO WORK. KEEP GROWING CRICKET !!! I WANNA SAVE MORE MONEY.

Very interesting reviews by all. In honesty everyone is telling the truth. I have no problem with them, even though they are not the best. I love the plan but the phone is a piece of crap. Another phone would be too expensive right now, so I'm using duct tape.

Cricket has the worst customer service-you pay for their mistakes. You will hear "Im sorry" about 100 times in one call but they do nothing to fix their screw-ups.

I had cricket for about a year and the service is bad...DONT DO IT!!!

I have just recently moved to chicago IL, to work for Cricket, We do have lot of advertisment and great deals of free 1st and activation. phones are instant rebated and great other in store promotion. I am not writing this for an PR of Cricket. Premier dealer call support is so horrible that i wanted to break my store phone, I do give hard time to non-helpful customer reps, They always give this and that other words and different everytime when I speak with some1 else. I try my best to figure it out for the customers in the store but the worst support I ever had from my wireless experience. Ive been with verizon , MetroPCS. but the worst. I know its all new in the City and of course it should have technical problems of course but Cricket should train the Call support little bit better. Cricket is for people for low incom and should be the company stand by most affordable way to help the customers. But when they had a problem all these get arounds. hopefully these problems will be resolved anytime soon

I have cricket for 2 years in Austin TX.
no problems so far. Cricket customer service is not the best. They don't have a good selection of phones. But here is the solutions to all your problems with coverage. Get roaming on your account and you don't have to worry about coverage. I don't like people to know that I used "crooked" so I flash my own phones. Treo 700w aint bad.

WELL I'M A NEW CRIKET CUSTOMER GOT MY FIRST MONTH FREE NOT. BECAUSE I WAS CHARGE FOR SOMETHING IN FEBUARY WHEN IT SUPPOSE TO BE FREE. ALSO THERE CHARGING ME THE MONTH OF MARCH AND APRIL TOGHETER. I SUPPOSTLY GOT THE 45DLL PLAN AND THEY ARE CHARGING ME 73DLLS THAT'S CRAZY. PLUS WHEN I'M USING THE INTERNET ON THE PHONE IT JUST TURNS OFF. PLUS CUSTOMER SERVICE SUCKS AND THE PHONES ARE TO EXPENSIVE. I'M GETTING BOOST INSTEAD.

i was wary of cricket when i first heard of it because of the size of the network, but a couple of my friends had it and i figured 'what the hey'.
I dropped Sprint when my contract was up and got a motorola w315 and the $35 plan. ive never looked back since.
I'm using a Samsunng jetset now and loving it.
i came to a conclusion that may help those new to Cricket service- it 'seems' the new phones and such have a 'break in period' in which service and sound quality are a little iffy. Both my phones were new and took approximately 2 days each to straiten out and sound right. Most of the dropped calls i ever had were during this period. Hope this helps.

CRICKET IS AWSOME!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE IT AND ITS THE BEST Wireless service ive had and its so cheap I really have a hard time believing I get unlimited talk text and internet for 45 bucks a month.

Criket is REDIC! I hate them! My phone sucks!!!! They text me all of the time and the new people that they have working in the Sandy store in Portland are JERKS!!! They let go of the only good person working for them. Now I dont want to deal with them at all.I WILL be switching service VERY soon!

Go with boost Mobile. Unlimited everything!!!!!!!!!

Without a doubt, Cricket is absolutely the worst cellular service provider there is. Not only are their prepaid phones junk (especially the Samsung u340) but they refuse to honor their warranty to replace a bad phone. Service areas are spotty at best and constantly dropped calls are possible while traveling in a vehicle. If you go to one of their Corporate stores to do business with them, expect 1-2 hours delay while sitting in their waiting room. Customer Service at their Corporate Stores is as bad as their cell service. I will never do business with Cricket again. Don't walk away from Cricket, RUN!!!

The plans are cheap and ther service is horrible. I get text msgs weeks later or not at all. I get dropped calls daily. Sometimes my phone doesnt even ring. I have 8 other family members who have the same problems.

I live in Racine, WI and I personally don't have the cell service, but I do have the wireless internet. My boyfriend has the cell service and although the price is right, he does get a lot of dropped calls. However, the service is rather new to our area and I expect signal to get better as time goes on. As for the internet, it's no Roadrunner high speed, but it sufices for my needs. All in all, I'm content with the service and so is my boyfriend. This is a good provider for those who cannot afford other providers such as AT&T or T-mobile due to bad credit or what have you. It's also a good starter phone for teens who work part time and have to pay for thier own phone (which I think is a smart move for parents to teach thier teens to work for what they want). And the wireless internet is a smart move for anyone who doesn't want the hassle of going through cable (especially time warner - whom i cannot stand)

i love reading this kinda stuff. fact is crickets phones suck. NOT there service. i flash htc phones to use on cricket. the mogul. the apache the touch the touchpro. and i had great service my buddy who had many of there phones on the other hand. got crap service. as for the data. thats a joke. u can only use port 80 so no messengers. or pop3 email. ect. basicly its a great service for ppl who do Not travel out of there respective counties. i had great service with them till last month when i went to sprint. as for CS they was not that bad. Try dealing with Sprint. now there RUDE and prolly the wrost place i've ever delt with. my service was down 3 weeks out of the month and all they wanted to offer me was a $4.79 credit? talk about a joke. Cricket is great. i'd highly rec them to anyone who don't travel. i've delt with sprint tmobile AT&T and Verizon. if i had to pick a big phone provider. Go with verizon. the other 2 suck. otherwise go to cricket.

well i live in south texas n i used to have sprint but they charge way too much evry month than swith to pocket a local unlimited provider but their service was really bad specially the coverage area than i swith to cricket n i already been with them for over four months and the service is great the only thing i dont like is that sumtimes i cant download my picture messages but oh well bseides that is a great company

,I've had Cricket since they came to Reno,NV. I've had up to 4 lines on my bill (kids). They've come along way; added cell towers, roaming works to name a few. I love the no contract (I hated Sprint-will never use them ever again). I get $ off for multiple lines. I use the customer service at the store as they have outsourced their call in customer service. The outsourcing is the reason for a four star instead of five. Many of my friends have switched to cricket after the hefty fees w/Sprint, Att etc. I'm glad for cricket, raising 3 daughters can add up!!

made a payment still no service,called 1800cricket and cant get a live person,called 5 stores locally and not one person could help me,try to go online and their website wont work either,highly pissed off at this point,I'm ready to take my new phone and throw it at the wall and buy another one somewhere else

Working for cricket was going to be a fun adventure until you start to deal with the customers. It is not all there fault I mean I would be super Pssed if I couldn't get through to customer service but what I wish they coud figure out is that the new sales line really can't pull up any account information!

All we do if place orders for you over the website and make crap for incentives we are told that even if someone calls for customer service try to sell them a phone.

We get soo many customer service calls during the day that it drops our conversion rates so low that it's around $1 a phone.

Most of the people that have cricket phones are lower income that is why we do not carry PDAs or blackberries I wish I could say all this during the day when I'm getting bitched at for the one millionth time.

This place just really scares me I'm blessed to have a job but I'm spending half my paycheck on migraine pills just dealing with all the drama.

And if you really want to order a phone from cricket do it over the web your going to save yourself tons of money and that is no lie. It is a good service if you don't travel if you do use your brian they are not a big company your going to have to pay roaming this company is for people trying to just have a home phone at a lower price that they can take to the quickimart and text there friends with it has many pros and cons but if you ever set up service please don't do a hater and be nice to the new sales girls! and a couple guys too;)

People should understand that dropped calls could be caused by a lot of reasons. First thing you need to know about cellphones is that it depends on signal strength. When you use any of your service, you have to check the signal bars. Calls are getting interrupted if you stand on areas where there are obstacles for the radio signal to transmit on the phone. We often complain about customer service reps, but what if we were on their place and someone with a very string hispanic accent calls in shouting and wont even listen but himself/herself. What do you think would you feel. As customers, we should always be wise of our bills, remembering our due dates (like what were suppose to for our mortgages and utilities), and of course understanding the details of our bill.

I DONT KNOW WHAT ThE FLIP YALL ARE COMPLAINING ABOUT. THIS IS A CHEAP SERVICE, SO QUIT ACTING LIKE YOURE SUPPOSED TO EXPECT SOMETHIN GREAT. YOU ONLY HAVE TO TALK TO THESE PEOPLE LIKE ONCE TO GET YOUR PHONE, AND THAN MOVE ON WITH YOUR FREAKIN LIVES. GET OVER URSELVES. ITS JUST A PHONE

Great deal on unlimited features, but phones are too expensive, they charge too much to start with the service, and customer service are difficult to reach.Feels more like a contract phone than a prepaid phone.

First I have NEVER, not once been able to speak to anyone over the phone. And you must give out ALL your personal information, SS#-DL#-Bank info-Credit/ Debit info, not just to begin the service but even just to pay a bill. I have been checking and the company has a very high incidence of credit/debit card fraud. It is just NOT worth it.

I purchased a samsung messenger for my daughter for xmas and it malfunctioned on her within 2 weeks. Cricket looks at the battery and automatically stated it was water damaged. The phone has not been near any water. There is no technical support to correct the problem so samsung emailed me a shipping label for me to send there product back to them to either fix or replace since it has been less then 30 days of purchase, and get a replacement from cricket. Cricket does not honor any manufacture request and stated I had to pay another $85 for insurance when they can't even tell you what is wrong with the phone. Cricket is a big fraud. My daughter can hear other people's conversation's when she is near another cricket owner and sometime's when she at home in her room. Cricket is a real fraud. I've just spent $200 on a phone that is no good and will take 2wks to get back from samsung. Cricket is a real fraud.