i had cricket once im really glad straight talk came along. bye bye cricket. im going to really enjoy watching cricket go out of business. LMAO. this is the worst company on planet earth. no coverage, tons of hidden fees, a total rip-off. a complete false advertising campaign.

YOU NEVER HAVE ANY PROMOTION GOING ON FOR CUSTMOR THAT BEEN WITH CRICKET FOR A WHILE.

i meant CRICKET HAS an ADDITIONAL $10.00 in added fees and taxes when you buy the prepay that is not really pre-pay.Yo get charged extra if you dont reup your phone minutes in 30 days or less.

Cricket phones have way to many FEES and $0.00 in added taxes,a $50.00 plan if you pay a day past your 30 days-It would cost me on a $45.00 plan- $70.00 a month. Now i use Straight Talk,i notice the taxes on there plans have went up but not near as bad as CRICKET!
STRAIGHT TALK,BEFORE
** $45.00 with taxes $48.36
NOW the TAXES are higher:
**$45.00 with taxes is $51.00

CELL PHONE company getting greedy like they all do.
If you go to Walmart and choose a Oregon Walmart as you home store,Buy a straight Talk phone card on the website with includes free shipping to your home you will save about 3 bucks on taxes.

they add more money to the bill then you pay and dont say its tax when ur on the 40 plan payin 60 thats either alot of tax or a scam whats wrong cricket gota steal money to keep your service going hahahah

Cricket suck's i hate it i have the pago service, i was on the 1 doller a day plan and was pretty happy with it until i started getting wierd charges and was depleting my balance so i kept having to add card's turns out it was charging me for ringtones i wasent even downloading it would do it every couple of days 2 to 3 ringtones i was getting pissed so i decided i might just change to the 35 dolher plan but i was tryint to stay in 30 and this really makes me mad if i break a phone and have to add it to my account they charge me 15 bucks its bullshit and ive bought a few phones and everyone is right customer service sucks they were like your lieing u downloaded those ringtones im like bull shit the phone has been off wtf, hes like no money back sorry cricket i hate you

Most of the problems I see here I could fix right in my store in a few minuets. Cricket is a no contract no credit check service that is now nation wide. Stop Calling Cricket Customer Service Cuz it does suck. I can help Most of you love Cricket. I am the Best at my job use cricket every day and it works great. if your in IL call me I will be More Than Happy to Fix all your cricket needs. 708-323-2757

Cricket is absolutely horrible.They interrupt your service when they feel like it and add fees for it!

I was continplating between cricket and t- mobile, I now wish I would have went with t- mobile. I ordered one o the most expensive phones that they offer and it was advrtised with free over night shipping which is one of the reasons I made my order on line, i did this at 3:30 in the morning before I left for work, Mind you that I did shop around and previously looked at the phone online and it was on back order, but at the time i ordered it, it was not advertised to be on back order.When I got home from work at 4:45 pm and the phone had still not been delivered, so them i attemped to track the order with no luck so I then called and spoke to a costomer service agent who informed me that there was no tracking number set to my account and was unable to let me know anything about my phone. I then asked to speak to there supervisor, after being on hold for close to 10 minutes( I timed them) my call was diconnected. and so I called again and pretty much the same thing happened. So by the 3rd time I called i was heated the 3rd rep informed me that do to too many orders that the phone was now on back order and that it would not be here till Tuesday ( ordered on early Thusday). The money has already been charged to my bank. After going round and round with customer service agent who somewhere in the conversation said that he gets these calls all the time. This is false advertisement and to me way too many excuses. It was not listed as back order, it said free over night shipping so I feel lied to. They refuded to compinsate me in any way to make me even a partially satified They would not let me cancel until the phone is shiped so I can refuse the order and could not get my 300+ dollers without waiting 30 days to get my money back. Due to this I can't even go t mobile and get a phone because I don't have that kind of money. I need this phone so people can get a hold of me at work I am all over the state traveling all day and have no way to call or communicate with any one, due to the fact that there are hardly any pay phones let and this is incredably inconvienant. I felt like they did not care that they are alse atvertising or that I am a Vey Unsatisfied customer and they were very rude at some points of the conversation. I absolutelly do not suggest giving them any of there business. I hope you take my advise for your own sake and if the option was available I would giv them -3 stars

The service is HORRIBLE if you are having a problem with your phone and believe me you will the agent can't speak or understand english and they actually get any with you WTF please whatever you do don't choose this HORRIBLE wireless company

Four stars because overall Cricket is providing exactly what you are paying for. Decent service, actually excellent in town. I live way out and I knew from the beginning the service/signal here would be questionable, and it is. I have to be in certain areas of my property to get a signal and it's not always consistent. If I get on the ladder or go down the road to the neighbors I'll have four bars of signal. I'm just in a low spot, not Cricket's problem. I tried their broadband when it showed they now covered my area and just couldn't get it reliably most places. Went to the store (don't mess with the 800 number if you don't have to, although I've had fair success that way, too.) and told them I needed to cancel and didn't want to have to wait for a credit on the next bill which is what I was told on the phone from customer service. She said no problem, you don't have to do that, and refigured my bill right there and I was good to go and didn't have to pay the amount already billed and wait for a credit. I know I can get a solid signal here from Verizon but I simply can't justify paying their prices since I don't have that kind of budget. And Verizon makes you pay extra for text and picture messages. I have never had a problem receiving my picture messages and have never had to go to the website to retrieve messages. I only have the regular unlimited plan, I do not pay an extra for web, etc. I've never had charges added to my bill that I shouldn't have. I don't use the flex bucket. I always pay my bill about a day late and have never had a problem nor been disconnected. Text message delivery isn't always reliable but then neither is it with the other carriers, just as email doesn't always arrive. There have been a few issues the last couple of months with strange recordings when dialing, but my guess is that has something to do with general satellite issues, solar flares, etc. that disrupt signals, maybe not, maybe it's just Cricket, but again, it's not a $100 a month service and doesn't require a contract, credit check, and early termination fees. As far as sourcing out CS, so does almost every other company that provides any type of service, it's not exclusive to Cricket and you'll find, from what I've read, that so does Straight Talk as well as many others. I can't complain and if I lived in an area that was 50 ft higher in elevation I'd have no problems. All in all, if you have coverage/signal where you most use your phone, and have a Cricket store near you, you'll not regret your choice.

Please add years to your life and avoid Cricket. They lied to me on two different occasions, had no record of promises made that I reminded them were "recorded" and their service sucks. None of them speak English, they are USELESS.

I LOVE CRICKET!!!!!THEY ARE A GREAT COMPANY..IF I HAD THE CHANCE TO SAY TO EVERYONE SOMETHING.... I WOULD SAY TO EVERYONE TO BUY CRICKET PHONES...

i have cricket now and dont have any problems with there calling and texting service working in my area i live in the sticks but i do have a problem with the fact that when i first got the service a little over a month ago three different people from corp store told me EVERYTHING WORKS WHERE YOU LIVE they lied only text and talk works i hve to wait till i go to another city to get picture messages this isnt right....

Most reviews are about much cricket sucks, but for the price what can you ask for. I've had them for about five years and have had only about 10 dropped calls. I agree calling their customer service sucks, you just need to call a few times. Again I say for the price its the best . I have a flashed droid originally from verizon and it works fine. so I'm getting the unlimited call,text, web etc... For 40 bucks + tax . compared to verizons 90$ package.

Cricket is AWEFUL. They might as well not havea customer service department. Buyer Beware.

I ported my number from 5 yrs from verizon to cricket in July. In Aug, they disconnected my number in error. When I call customer service (after 3 attempts and a loooong wait), they tell me they made a mistake and are sorry for it, but they cannot give me my number back. wtf.. these guys suck.. their coverage sucks....their customer service is useless... unfair business practices....I just filed a consumer complaint against them..but the loss of my number is putting me thru a lot of inconvenience. these guys suck. the pennies you save from cricket is not worth the trouble they give you. STAY AWAY

They keep adding things to my bill. things that i dont order and then charge me for them.ringtones, mybackup. they are scam artist. DONT USE THIS PHONE SERVICE. THE CUSTOMER SERVICE IS THE WORST IN THE WORLD.

I ordered phones 8/3/10 next day, still no phones, customer service may as well work for local gas station for all they know about cricket or your order, lots of transfers to other numbers, can't understand anything they are saying and they keep apologizing instead of resolving. i am with verizon and my husband is with sprint and our bills are ridiculous so I have to try something else but if this first impression is any indication I'm in trouble

STAY AWAY FROM THIS COMPANY! I've never dealt with a business as poorly run and horrible to their customers as Cricket. In the five weeks that I've been a customer, I've had to call their RIDICULOUS customer support system over 10 times to resolve their mistakes, and I've never gotten anywhere! It is, without a doubt, the worst company I have ever dealt with. Mistakes with billing, hidden fees, a useless website, customer support that cannot resolve anything--I could go on and on. STAY AWAY!

If I could give cricket 0 stars I definitely would. Everytime you really need to make a call it says "thank you for using cricket services, but the number you are trying to call is not in service" and this is even calling landline's. I'm checking into U.S Cellular.

costumer service sucks! i order a phone on Aug 3 (overnight delivery) still no phone I called this morning to get them to cancel the order after 3 calls someone supposedly cancel my order! what a mess! don't order phone online if its back-ordered! please email me if anyone actually had an order cancel! like in my situation thanks monkeygirl295447@hotmail.com

They make it so that you cannot view you pic or video messages even if your phone is capable. they send it to the website and you can hardly send the pics you want to. I think we should be able to view our pics without having to go to the website

I have had them for 10 months now, not one problem with service, the coverage is great. My bill is the same every month, $50 plus tax. I pay my bill on line with no issues.

I think 99.9% of the complaints are from people who do not know about cell service, like there is Tax on your monthly bill and that for every cell company.

And they pay there bills late and blame Cricket for shutting them off. I pay mine 3 days in advance to make sure it get credit on time, see how easy that is.

The phone customer service may not be 4 star but ether is most of the other cell companies.

Bottom line if you think your gong to get Verizon's level of service and coverage at Crickets price, your nuts. Your not, if you want there level of coverage, go pay twice as much for them with a 2 year contract and quit bitching.

My bro has Sprint, he is changing when his contract is up, poor coverage, phone and service issues. He pay 2x what I do, and he has only 1500 min with 200 text and no web.

Have 2 friends with T-Mobile, both complain all the time about dropped calls and no coverage when they traveling. They also pay 2x more than me.

Guess what? There family plans don't EXIST right now.

Cricket prepaid is nonsense. They dont roll over minutes when you top up. You will probably loose any unused minutes and waste time on your phone explaining.

Worst customer service ever. Could barely understand the woman I was talking to, took forever to get ahold of them, then, if you are missing any of the information they are asking for, its impossible to cancel the charges to the card, I was missing some, and had to dispute the charge with my credit card company to get the required information to cancel, so, they got an extra 2 months worth of payments out of me.

the map gives service in Maine, but there is no service there, it shows green for service in Indiana but putting the area code in says there is no service there, I doubt this is a good company !

I've had their coverage for 8 months now and have been fighting with them for 7 of those months over a bill I paid (and I proved it by going IN to show them the bank statement). the payment was made to my first account...and they have never figured out how to transfer the funds to my new account. they keep shutting off my service. I've about had it.

Terrible terrible customer service. Say there are no hidden charges but charged tax on first free month...found out AFTER total had been paid. Did not use the auto pay that was set up, so disconnected phone twice, charged $10 to reinstate both times. Impossible to get through on 1800 cricket to live person. Terrible company and it takes a lot to make me dissatisfied.

cricket is a waste of money the service is bad and they have a lot of hidden fees they raise about $20 dollars extra from the original price and when its time for you to pay you have no idea why you have to pay so much also cricket employes are so rude they always get bitchy attitudes for asking a simple question (why is my bill so high?) CRICKET IS A REALLY STRESS FULL COMPANY!!! they can really give you a headache its really not worth your money or time and they dont even give your money back even if you bought the phone that same day i hate it so much so i decided to chage to t-mobile its the best company ever!!

I really like my phone its really cool i always have service and everything is unlimited the only thing that confuses me is that i have the $40 plan but i always have to pay $55 dollars and i dont understand why, i know there is taxes but about $15 dollars of tax thats a bit crazy

Perfect! "Bars" everywhere, even in the sticks. Never a dropped call. Perfect reception. (I think they use the Verizon system because when I've called the FREE 4ll service, I'm connected to a Verizon operator.)
Forty Bucks for unlimited talk, text and all the web I need! Can't be beat.
One issue is telephonic customer service. Solved that by just going directly to the store which provides excellant customer service.

Cricket does not provide any support for their customers. They disconnected my picture messaging and still charged me. I couldn't deal with the hassle, and switched to Verizon. They continued to debit my bank account for three months and after three trips to the store and several phone calls, two months later they still have not refunded my money. Every agent gives you a different answer to your question, is rude, and not helpful at all. Coverage sucks. I wouldn't recommend this service to my worst enemy!!!

The worst customer service I have ever seen anywhere. In fact, I predict that they will be put completely out of business by Wal-Mart straight talk phones.

All I can say is buyer beware. If you buy a Cricket phone don't count on any support from their customer service as it is all out-sourced.

The folks at Cricket will live to regret that decision.

Horrible service. Phone and internet. Do not recommend. Customer service is a joke. If they don't feel like taking your call it will put you through a recording that takes you round and around. When my month is up I will be trying Boost.

Switched from AT&T to Cricket for my daughter as she wants to be on the web - AT&T charged $60 for unlimited talk and text, but no web. Paying $51 ($40 plan) for unlimited talk, text, web with Cricket. So far no problems - calling customer service was frustrating, but so far so good.

WARNING: NEVER GET CRIKET WIRELESS. they have CONSISTENTLY debited prior to the debit date, screwed me on service and are now deliberating on whether or not they should refund my money for the month of service I won't use... for the next 7-14 BUSINESS DAYS. then i can "check in" and see if it is going to go back into my account. CROOKED COMPANY, NOT WORTH THE MONEY.

cricket add things to your bill that you don't even have on your phone and then raise the bill up then its hard to reach customer service to

Bad service, hidden fees and rude customer service agents!

Cricket will steal your money out of your account if you order over the phone. Also, false charegs will be added to your bill that you did not request. When you call customer service, they will remove the feature then tell you that it will be credited to your next bill. You will spend the next few month trying to get the money credited back to your bill. Very stressful service.

I had recently purchased a phone for my son and daughter. Latter on line I saw a family plan was offered. I decided I would buy a phone for myself to get the family plan. Minimum of 3 phones. I was told I could conert the 3 phones on the phone since a company store was 50 miles away. At the end of the month , when I was told to call back and change everything, I was told I could not convewrt those phones over the phone. I finally talked to someone after several trys and they said I could. They needed the ID #s under the batteries of the phones. I did not have the info at the time so I was told to get the numbers and call back. I did. Then I was told that the service on those phones would have to be canceled for 24 hours before thoese phones could be added. I cancelled my phone. I am cancelling my daughters phone, and will cancel my sons phone. I don't like dealing with a company that I can't believe what they tell me. Besides the service has something to be desired as well.

I had cricket for a year before i got tired of there lousy service which includes dropped calls left to right. And horrible customer service wow!!!! I'd say ZERO STARS!!!!! RATING!!!

This is the worst company I have ever dealt with! Cricket SUCKS! I order a phone on 6/30/10 with them. I received an email thanking me for my order and it provided a order number. The email also stated that my order would take 48 hours to process, well on July 3rd, I went online to check the status of my order and it said that my order was being processed. Well, I wait another day and checked again, still the same thing. I called and was told that the phone was out of stock and that they were waiting on another shipment, so I asked them since I was without a cell phone because I had terminated my service with another provider and I would take the same phone, but in a different color. The stupid azz rep told me that they cannot switch any phones once the order was placed. I have never heard such a thing. They took my money but cannot tell me when I would receive my phone. Last night I talked to a CS rep who was just DUMB! Couldn't answer any of my questions. I then asked for a supervisor, and then got hung up on. FURIOUS I called back and spoke to someone else and another "so called supervisor" and he tried to tell me the same bullcrap. He wanted me to cancel this order and then go back online to order another phone. HUH?? is he crazy? I told him to cancel the order and give me my damn money back I have been waithing for almost 2 weeks and still do not have a phone. What a bunch of LOSERS! I will never consider them again regarding purchasing their SORRY service. If you are thinking about purchasing a phone from them. DO NOT DO IT!!!!!!! and no one in customer service knows anything. What a waste of my time.

Cricket what have you done???? my service was great till about a month ago now texts need to be sent 5- 10x for it to go through calls drop constantly. Glad it's no contract I can just stop using your horrrrrible service as soon as my month runs out.

So far Cricket sucks. Went to Calif. and didn't have any service even though supposed to be nationwide service. I was screwed. Also my bill is about $37.50 and they said I owe $50 and this is my first month. If you live in Arizona, let's complain to the Attorney General. I am.

Well, if you are thinking about using Crooked for your international long distance calls to Mexico, beware: They don't tell you it doesn't work in all areas and sometimes doesn't even work where is supposed to. Let me explain:
My friend has Crooked service since last year and let's me borrow his phone to call Mexico.

The quality isn't great but it worked so I decided to get my own number with Crooked. Surprise! It sez I have to buy time! I called their customer disservice 7 times and the first two representatives told me my area is included; all I needed was to reprogram my phone. Never got it to work and three times they hanged up on me! talk about bad service in every aspect. The last two times I called was to cancel my service but but never got to talk to anybody. On top of that you get a lot of dropped calls.
Stay away from Crooked. You get what you pay for and sometimes not even that.

cricket has very poor customer service drop calls constantly. will switch to boost mobil without thinking twice.

Previously was w/ Straight Talk, now there is a disaster! I've had Cricket for about 3 months now and couldn't be happier. Their one drawback is their "overseas" outsourched, unfriendly, rude, lazy, ignorant, unknowledgeable customer service via the phone. Do whatever it takes not to call them. Having learned the hard way, I go to my local Cricket store. Salepeople there are the exact opposite of the bums on the phone in Calcutta.
I'm got the $40 plan, unlimited everything. I cancelled my hard-wired house phone, giving me additional savings. Never had a call dropped, even if I'm walking down my basement steps, or anywhere as a matter of fact.
Yeah, I'm in a big city, Philadelphia, PA. It also works when I'm "out in the sticks," 130 miles from here.

Should be 0 burned out stars, Cricket sucks. Just got my service and phone from the internet site, the map showed I had service at my home address however it is not there. Everytime I try to dial it says stay on the line until Verizon helps with my call and charges me!!! I called the sucky customer service- a bunch of idiots in some other country who has trouble speaking english. They don't know how to help me with my problem, local store won't help because I purchased it on line. When the 30 days are up so is my patience and I will go back to Net10 great reception, still dealing with CS in another country without English capability but never had many problems.