Angel

{ 05/23/2012 }

I was a Cricket customer in the past; and I was very frustrated with everything. The phone that I bought was expensive even that it was not a high end phone. Customer service over the phone really bad that it took me like 45 minutes to talk to a real person. They charge you a extra fee when making your payment at retail stores even online. The service at the retails store are really bad, and most of the people there are rude. The reception is really bad. I was really frustrated with cricket the I ended up with almost brand new phone just laying around in my house, I actually let my three year old son play with it which he enjoyed it more than I did. One time I left one cricket store really angry that I swore never to come back again. I would never recommend cricket to anyone not even to my mother in law. One thing that cricket people does like any contract cell phone company is: They see prepaid customers as a second or third hand customers; but believe me that's a huge mistake because more and more people are moving away from contract phone service everyday. I terminated cricket service and I went to another prepaid company that gave the respect I deserve since the day I bought a phone from them. Customer service was great since the beginning. People who answered all may questions and were very knowledgeable about the products and services they were selling. Phone customer service is great and you can talk to a real person in very few minutes. Save some trouble yourself there is a better prepaid service company. Thank you .

Nathan

{ 05/21/2012 }

I'm not sure when this information was last updated, but they offer unlimited data on the 55 and up plans....not just 1 gig.

Jay

{ 05/02/2012 }

My phone got messed up and i had a warranty to get my phone fixed and they didn't bother to help me they wanted me to buy a new one. they didn't give me a new one because it had a little scratch you can't even see. The customer service sucks when you call them you can't even talk to them. I would have rated it 0 but the lowest was 1 star. They should change the name to Crooked instead of cricket. Don't waste your time and money on this stupid company.

wm lewis

{ 04/30/2012 }

the insurance is totally a gimmick any repairs or service's you need after 30 days even ajustments starts at $85.00 insurance company and cricket "not the same company" 'dha,dha,dha can't get signal where i did w/strightalk. do not give this phone or service to a friend. strightalk, i'll be coming home right after i get my check

Tired

{ 04/24/2012 }

I've never had a service that dropped so many calls. Not moving from my seat with at least 3 bars when I looked at the phone- My phone hung up on my mother 3 times! It would last for about 11 mins then drop, then I'd call her back and another 11 mins it would drop again... and again. It started out as great service (5 months ago) but has gotten to be nothing but dropped calls. I'll be moving to a contract service soon this is BS.

Bad news

{ 04/12/2012 }

I can not wait to get rid of cricket! The costomer service is horrible!!! maneger was sooo rude and lied to my face.i had just list my ohone and went in to stop my service. I also wantes to buy a new phone.she told me they do not sell phones there uou had to go - online....WHat??? After I left I noticed why she would say that. It was 7:20 and they close 8.. Besides that they have bad service I cnt even get good signal on mybown bed or kitchen!!! No thank you I would rather pay version expensive price and be able to use my phone...oh yea one more thing why do I call other someone on my contact list and a some random person picks up.i have heard that from alot, of ppl lately..bye cricket

JMARIE

{ 04/11/2012 }

They have terrible customer service! You have to dive 30 miles to a corporate store to get any help and there is NO customer service line by phone.

Jimbo

{ 03/26/2012 }

I did not even get to the point of activating my phones. I was advised that my phones should have been activated. Then, after receiving my phones via overnight delivery, I was advised to wait 72 hours for the phone order to magically activate the phones after being provisioned in the system. Then why overnight the phones?
Customer support could not assist me in activating my phone. I advised the representative that I needed to activate my phone. She asked me for the SID number on the phone which I provided then she requested credit card information. I advised her that I already purchased service. She could not get in through her head that I had ordered online and purchased service. She could not pull up my order information. She did not have access to this information. I eventually gave up and contacted the sales force.
The sales person attempted to assist me with no luck. She then transferred me to another team who advised me to wait 72 hours because my order needed to be applied in the system. 72 hours came and went with no luck in activating my phones.
I am sending my phones back. The company has no decent RMA process. Just send back to an address and they should take care on this. I have not faith in this process. If I do not receive my refund and cancelation notice in 30 days, I will be reporting this company to the BBB.

PRO: None
CON: You name it.

Michael

{ 03/23/2012 }

I have been with three different carriers. Verizon, Sprint and Cricket. I will never return to Sprint, let's just get that out of the way first. Second, Verizon is too expensive but everything else was great. Cricket reminds me of Verizon with more expensive phones. Makes sense why they would have expensive phones though, gotta make their money somewhere! I like the no contract. If you don't pay your bill they will shut everything but your texting off. That is always nice. Overall, I have never had a better experience and I have been with Cricket about 1 year. Thanks for reading.

Jean

{ 03/23/2012 }

I live near Madison WI and for what I need it for it is GREAT. I have dealt with a lot of the customer services of other companies and they are all bad. But if I have problems I go to the offices here IN PERSON and have had NO PROBLEMS.

debbies

{ 03/21/2012 }

worst service out there i would rather spend 20 bucks on a prepaid from family dollar and throw it away before i would purchase service again from cricket

Jamie

{ 03/20/2012 }

Stay Away!! I switched from Boost Mobile to Cricket because they had an android phone on sale at Best Buy. Got the phone, ported my number over, and everything was going great...two weeks ago, I could no longer open apps or use my Muve music. I went back to Best Buy & they said it was a software glitch. Exchanged the phone & activated a new one. It worked for 1 day & did the same thing. They exchanged the phone again (3rd phone) on Sunday, and last night it did it again. The first time it happened, they said it was a software glitch. The second time they said it was a problem with the Google servers (which android belongs to & has no live phone support). Now today they are telling me that you are allowed 500MB (10 web pages) of 3G data, & once you go over, your speed is reduced. I cannot connect to anything at all, but I am paying $55 a month for basically unlimited text & 1000 minutes of talk time. Text only works half the time and they have no unlimited talk plans. I told them I would switch carriers and they didnt even offer an apology. They said "Is there anything else I can do for you?" This is the biggest joke of a cell company if I've ever seen one! Do not waste your time or money!

Susan

{ 03/17/2012 }

Tried topping up my account with new credit card, it was a nightmare--called several times, no luck with customer svc, who are hard to understand and can't do anything with billing information changes, so what's the point? Asked for a supervisor--what do you know none around.

Roberto Martinez

{ 03/16/2012 }

The best cell phone company i ever had they care about their customers and more

no name

{ 03/16/2012 }

I would not recomend cricket wireless. Everytime you call you either talk to a robot, or someone in a foreign country. The tried to tell me that I went 100 minutes over, when I had not even reached 20 minutes of talk time. I very much dilike them.

guest

{ 03/14/2012 }

Changed 3 weeks ago worst mistake i ever made as far as there so called custmer service on the phone with them right now,4 hrs now no help transfered again right this moment,said i was set again transfered , going to hang up and return all 3 phones and do a charge back.

Zero Rating

{ 03/10/2012 }

Purchased a prepaid cricket card from Best Buy. Was told by sales person that it was a data card. When I called to place data on broadband, I was told it was not a data card. The purchase of the card was $55. Neither Best Buy nor Cricket would reimburse me. Best Buy and Cricket are both rip offs.

Grace

{ 03/05/2012 }

I've been shopping, and I have found their better phones extemely expensive. I've also asked around and heard nothing but complaints about the customer service. I tried chatting online and totally agree.

Dummy

{ 03/03/2012 }

Well Ive been with cricket since they came to houston. The service was great until I switched to their idiotic android plan. Ive never had android in my life so I decided to upgrade to one.First off they screw u from the jump. They say because you switch the moment your bill is due you must pay your current bill and an additional 65 for the first month of android service. Im still scratching my head because isnt that like paying for another on your current plan and the first month on the new plan. Woww and they say its pay as you go so that means I pay another month if I keep that same plan but in this case I didnt, i just changed plans so should I have just been charged the difference. IM JUST WAITING ABOUT TO GO BACK TO SPRINT BECAUSE LIKE I SAID MY FIRST ANDROID AND THE PHONE AND SERVICE IS AWFUL. IF YALL CANT CARRY ANDROID FOR ALL THE DATA WHY EVEN CONSIDER PUTTING IT ON YOUR NETWORK.

Horrible

{ 03/03/2012 }

I had moved, and my phone no longer received signal. I checked out several companies and decided to go with Cricket. I received my phone, and for the first two weeks I was really happy. After about two weeks, my phone no longer received signal. I talked to customer support and decided I would return the phone. I did so, and was refunded my money four days later. I decided that I liked the service assuming the previous phone was a fluke. I received the new phone and it worked for four days, then it stopped receiving signal. I went to a neighboring town and have full signal there.
I returned that phone, and it took over a month with several very long phone calls to crickets customer support before I finally managed to get my money back.
Buyer beware, you may have a service interruption at any time with a cricket phone.

MOLLY

{ 02/29/2012 }

I WANTED TO CHANGE MY SERVICE TO CRICKET BUT I GUESS NOTTTT!!! IT'S A SHAME HOW THE ADVERTISE THEIR SERVICE BUT REALLY A SORRYYYY SEVICE PROVIDER. I GUESS YOU KNOW I WILL NOT CHANGE MY CURRENT SERVICE NOW. MY SISTER HAS CRICKET AND SHE HAVE MORE PROBLEMS OUT OF THEM SINCE SHE HAD THEM. WOWWW CRICKET YOU NEED TO GET BETTER BEFORE YOU CONTINUE TO LOOSE ALL YOUR CUSTOMERS..

Anna

{ 02/28/2012 }

The servece is horrible because I got a prepay phone for a dollar a day, but they charge me as a long distance when I call someone, so I go to Cricket store almost every other day and try to fix it, but they can't do anything for a mounth now. Every time they say that ticket is out and hopefully maybe it is going to be fixed or maybe not, so last time they changed my phone number, but it didn't help. When I try to call a company, I couldn't reach anybody

s

{ 02/25/2012 }

Why so much negativity? Cricket is perfect here in Arizona. Practically everyone has a cricket phone in phoenix. I have the samsung indulge, their secnd strongest phone, and it has everything! The price was eh. The bill is fantastic and the service is great with quick download speeds.

Zyglo

{ 02/22/2012 }

They will rip you off when they make a mistake. I have been a Cricket customer for about 6 years. I have accepted their short comings as no company is perfect. But this Last one is totally ridiculous. I bought 2 new android phones, 1 for my wife and 1 for me. We both have separate accounts and her transition went smoothly. When my bill was due I attempted to change phones and the mess started. I did have broadband, and they mistakenly placed my new phone on my broadband service instead of my phone service so after discovering this the next day I went back to the location where it took place and informed them my phone did not work properly. They looked and said it was on my broadband service. So I asked for them to correct the problem. Simply give me my Broadband back and put my new phone on my old phones service as I had already paid for my upgrades, fees and monthly bill the day before. They contacted Cricket as they could not do it themselves at store I guess. This is where the mess really gets worse. They inform me that the only way to fix this is to turn off my broadband service (WHICH I NEVER WANTED!). I told them I did never want my broadband off just the new phone on my old phones service with same number but if they had to turn it off to accomplish it then I wanted it back on as soon as it could be turned back on. They proceeded to do this. Once my phone problem was corrected they said there would be a 55 dollar charge to turn my broadband back on, even tho I had paid for this the day before! They said those funds had been transferred to my wireless phone account and could not be applied to my broadband and I needed to pay another 55 dollars to turn my Broadband back on. I talked with customer service, tech. support, in both departments (wireless phone and broadband) plus 3 supervisors and they all say the same after about 9 hours phone time over 6 days, that I must pay another 55 dollars for their mistake.
IF I COULD GIVE THEM NO STARS I WOULD BUT I HAVE TO GIVE THEM AT LEAST 1 HERE
RUN AWAY FROM THIS COMPANY AS THEY HAVE NO COMPACTION FOR EVEN LONG TERM CUSTOMERS. SOMEHOW I WILL GET THESE PHONES UNLOCKED AND RUN MYSELF! TILL THEN I WILL DO WITHOUT BROADBAND!!!!!

Darren

{ 02/17/2012 }

I was tired of paying for a contract phone but did not want to give-up my smart phone (iPhone 4) - so I bought a Cricket Samsung Android phone. Here has been my experience:

The customer service is TERRIBLE. You cannot activate the phone from the phone you just bought! You have to call an 800 number from a different phone. As I only have a cell phone and my contract expired, I had to go to a friends house to activate the Samsung. Having said that - the silliness continued. I was on hold for 40-minutes (I timed of from the minutes counter on my friends phone) and had to navigate circular menus in order to speak with someone.

As for the service? It is the worst coverage I had ever seen! It piggie-backs off of the Sprint towers but they throttle data to extremely slow speeds. I bought the Muve Music plan as I knew Pandora would be a non-starter with the slow and limited data. For $65 you get terrible coverage, lousy data speeds and the worst customer service I have ever experienced in all of my adult life.

The Samsung Android phone has an 800MHz ARM A8 processor with 512MB of RAM (although it is really only 384 as I found out from the hardware phone logs you can dump). You would think that is a passible set of specs, right? My iPhone basically has the same specs and runs very quickly and without lag. This is the THIRD Samsung phone I have had in 2-months. the first stopped working, the second would reboot ever 3-minutes and now this phone will not charge as the charge port is lose. I am carefull with my phone and have never dropped it. I have a mobile charger and the Samsung supplied charger - botha re identical in size - so that is not the issue. the screen is OK but very washed out and not always responsive.

The Android version is slow and non-responsive many times. If I am using Muve Music and get an email or text the phone will hang and sometimes cause a FORCE QUIT of the Music App. I tried to stream WLS RADIO without luck. The connection was so slow it required a 256 SECOND buffer in order to keep up with the audio flow. I also had to turn down the audio quality to LOW and set the CPU speed as SLOW in order to get anything to stream. The phone has very little INTERNAL MEMORY and only a few apps will allow you to move them to the SD card. If you run out of room on the 4GB SD card - too bad. You cannot replace it with a larger card as it impacts your MUVE MUSIC files. Also, it takes HOURS to download more than 10 songs. The battery - if you are lucky you can get 3-hours of music from MUVE MUSIC and a few emails. I have to keep the phone plugged in all day. This is a horrible company and a suck-tacular phone.

I gave in and re-upped my contract. I bought a new Motorola Photon 4G. The best part? It only costs me $9 a month more with my company discount. For that small amount of money I get great coverage, WiMax 4G and a top-end phone. Save your money and get a contract phone or another pre-pay option. This experience was terrible.

Darren

DJ

{ 02/14/2012 }

been paying for callforwarding option for 2 years... when i finally had a chance to use it..it didnt work....on the phone with custoomer service about it for 3 weeks... not helping much

Mary Akers

{ 02/06/2012 }

I just purchased a Cricket pay as you go a month ago. I called to add minutes/1 month of service via credit card, it was charged to my back account but I received a text from Cricket that they were not able to charge my account and now I cannot use my phone at all and the 800 number is just automated, I can never get an actual person.

miss. jay

{ 01/31/2012 }

I had been using cricket as my cell service since they first come to Houston. Since then the customer service has went down hill. My last encounter with them was yesteday. I had paid my phone bill, given it had been off for couple weeks. But still was paid. After waiting 20 minutes i check to see if my service was restored. NOT!! To make a long story short, I RECIEVED THE COMPLETE RUN AROUND. SERVICE NOT RESTORED, NO REFUND, BAD CUSTOMER SERVICE. 45NORTH AND AIRLINE AREA. I H A T E CRICKET. WILL NOT USE THIS COMPANY NO MORE AND AM NOT RECOMMENDING TO NO ONE. I HATE CRICKET!!

TY

{ 01/31/2012 }

about cricket cellphones, some are not good quality but like always the items with higher price tag are the better. always review the phones you are getting first. ask about battery,camera, keyboard whatever things you are planning on using on a phone. you can never go wrong with SAMSUNG,LG,NOKIA, MOTOROLA. ZTE is a china brand and quality is not so good. also cricket is prepaid don't expect they will do a lot for you since they don't have you on a contract to offer you a free phone, when they know they will get the money back since you are on a CONTRACT. if you have issues with the phone always go to a corp store not the dealers because there is not much they can do there, and sometime is not even their problem those poor people working as sells reps all their bosses care is about selling , just like cricket only offering good discounts for new customers.

No More Cricket for Me

{ 01/27/2012 }

I have been with cricket for 6 years. At first the service was good but I have been struggling with dropped calls, poor signal, unable to use the web, texts not getting through. People calling to my phone getting busy signal or unavailable messages. Customer reps blame it on the phone but I bought a new one and have had the same problem. I'm looking for a different company. Just tired of all this nonsense...
Cricket is no good!

STEVE

{ 01/20/2012 }

Brand new Cricket Mercury phone is broke. Wont power on, Wont Charge. purty much no phone and "no warranty phones available" Soo why do you offer a $5.00 warranty for this phone if you have nothing to replace the phone with? "call the store everyday to see if we get a Warraty phone in" ok will do i said. so far this is my second day of waiting on hold just to see if they have my phone available. 1st day 30+minutes on hold... this is day 2 and 20+ minutes went by but someone just answered so now they are checking. Just can't believe i have to wait so long to just have someone check something for me. if i put my customers on hold for 20-30 minutes everytime they call OMG id be unemployed, just sayin

Mia

{ 01/19/2012 }

I also would like,to add that , i was on the $55 dollar plan for a smart phone .

Mia

{ 01/19/2012 }

The service is terrible!!!!!!!!!! My phone would freeze,shut off for no reason , no signal,internet loads really slow , calls&texts from random people who claim there family member had my phone number before , never got in contact with custoner service by phone , took a trip to a nearest cricket store and they were no help.

barbie

{ 01/18/2012 }

Here is our petition as clear and concise as we could make it, please leave us your story:


http://signon.org/sign/stop-cricket-communications?source=s.em.cp&r_by=1602070Stop


Are you tired of having a cell phone provider that does not care about the continuous issues you are encountering. Has dropped calls, error messages when attempting to use the web browser and text that simply don’t go through the norm? When calling customer service instead of receiving someone that can and will help you receive false information, incorrect data and annoyed employees that can/will not help you? Have you spent too much money on your device, your service and simply need it to work properly but can’t get anyone to help you?

Find us on our facebook page and add your friends!

http://www.facebook.com/pages/Demand-better-service-from-cricket-wireless/316063181765074?sk=info

Pensacola

{ 01/18/2012 }

I bought a Samsung Vitality in a local BestBuy Mobile store. The salesman could not get the phone to activate on a Friday afternoon, and we could not make contact with Customer Service. He said continue to try it over weekend. On Sunday I got an email from Cricket with my "new" phone number. On Friday we thought we had ported my current number over to the phone. There continued to be no service over the weekend. On Monday I went back to the store and we could not activate the phone or reach Customer Service. This continued until Wed. when we finally reached "Victor" who told us the phone was activated on Friday, actually it became active while we were talking to Vic. He couldn't help us with porting my number as he was "Account & Billing Specialist" & would transfer us to the "Porting Numbers Specialist" who turned out to be "Soloman." We explained the problem with activating & an unwanted number. When I asked about the time I'd lost on my plan (5 days) Victor said I was not going to get credit because I didn't call the Customer Service number. See previous on attempts to get through to Customer Service. He continued to tell me it was my fault, thus my loss. I asked for a supervisor and was eventually transferred to "Soloman." We got a lot of run around and a scripted response. The store Asst. Mgr. had been helping me from the initial purchase; he got on the phone then to explain once more what the issues were and Soloman continued to argue with him. By now everyone in the store is listening to the conversation. At that point I told the store manager to cancel the whole thing and I would return the phone and chose something else. He apologized profusely and told me that Best Buy's motto is to supply reliable recommendations and he felt Customer Service with Cricket was something he'd have trouble recommending after this experience Phone & plans may be okay, but Customer Service is lousy!

rh

{ 01/15/2012 }

Nothing but problems from day 1..one example the charge for changing plans..another if canceling they won't refund the prepaid cards
They chg for everything...but refunds its like pulling teeth...not trying to be mean there is language barrier 1/2 the time I don't understand what they are saying... in my opinion I don't see a future for cricket

Jim h

{ 01/12/2012 }

Good luck paying your bill it is a total pain in the ass it rejects my card every month. And then if you call customer service they want to charge you five bucks to pay your bill. Piss poor customer service!!!!

rick

{ 01/10/2012 }

This would be 0 stars if the option was available. I moved to a different area, but was assured my phone would work. A lot of the time it does, but there are times when I can't use the phone. They have no online help and I can't call the customer service line because my phone doesn't work. If they have a service outage I can understand, but we're talking, like, once or twice a week (that I know of) for HOURS. These guys suck. DO NOT use this service if you can avoid it. They obviously care about your money and don't care about you as a customer.

adam

{ 01/09/2012 }

cricket was by far the worst service ever, im not sure how their even still in buisness.. streight talk and verizon are the way to go, you spend less money or the same and get better service.. i have a cricket droid phone and i get no service, it freezes up on me, the text message box says full when theres no one message in their and the phones only 2 weeks old!!!!!! cricket suck and im gladly going back to verizon and or streight talk...
cricket dosent even have a unlimited everything plan for their smart phones??!! yeah cricket is garbage..

Louis

{ 01/05/2012 }

Cricket has $1 daily plan. According the the customer service rep, if I select this plan, I can make unlimited local and toll-free calls without any extra charge. I made some 1-800 calls and got charged 10cents/min. Also when I was inside a building, the calls became long-distance ones and got charged 25cents/min for roaming. Very weird... Be careful with them and ask all important questions before you sign up for the service

dbebb

{ 01/04/2012 }

Have tried to load the $$ for a week,
only answer, we are behind will happen in 24 hours, I think not...24 days maybe
Do NOT deal with this company

No Good Service

{ 01/04/2012 }

The service is very bad and they do not have very good customer service. I lost 58.00 with them and will tell everyone I know about how bad they are.

John Goltz

{ 12/30/2011 }

I sure wish I would have come across this site before i purchased the Cricket ZTE Score bundled with one month of unlimited service a week ago for $112. ($49 for the phone and $55 for one month service plus tax) I received the phone two days ago and activated it. Used it for an hour and liked it. Then I made the mistake of taking them up on their offer to port my existing Verison number to the Cricket Phone. The phone deactivated as they said it would for 2 to 4 hours during the porting process. 8 hours later I call to check the status and they tell me they accidentally deactivated it during porting and were real sorry but the only way they could reactivate it is if I paid another $55 which they would credit me for the following month. I was very unsure about switching from Verison in the first place, but now I know something is up.
I'm not stupid but they almost convinced me to do it, that is until I read all these reviews. There is no doubt in my mind they are taking every and any chance they get to rip people off and steal their money. 3 days of this BS and well, they have my $112 and I have a fairly decent smartphone I was able to use for an hour, but I know when to cut my losses. I'll unlock and flash the phone to Tmobile and the sneaky bastards
can just try to get their phone back.
I never ever have dealt with ANY company or business that so blatantly goes out of their way to confuse and upset people giving them the runaround as they steal our money. They didn't get the chance to but I'm sure if I paid $55 more like they wanted my first months $55 I paid would have mysteriously vanished. There was even more suspicious behavior with them bouncing me around from one person to another (all of which I could barely understand or could understand me) one would comfort me by saying "oh, dont worry about it. I will take care of everything." The next would say "I cant do anything without more money" I was getting names and still could never get the same person twice and they could or would not connect me with anyone I had talked to before. I'm totally with the majority of you when I say "HOW MUCH LONGER CAN THEY DO BUSINESS IN AMERICA BEFORE WE GET RID OF THEM. WHERE IS THE GOVERNMENT WHEN YOU NEED THEM."

Becky

{ 12/26/2011 }

I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.

Ben

{ 12/23/2011 }

This is the single worst company I have ever dealt with in any industry. They would rather take advantage of the customer once lose their business than build a profitable long term relationship. They even charge $20 to honr your phone's warranty. Then have the audacity to call providing the service a "courtesy."

I'm the worlds biggest cheapskate, but I'm switching to a contract based carrier and paying double to get away from these people. It's that bad.
AVOID CRICKET AT ALL COSTS.

Corey

{ 12/14/2011 }

Cricket is a pretty good company for such cheap prices that they offer,and I have learned from expirence not to even worry about getting insurance from them on a phone, because they will end up charging you $30 for a peice of crap phone and $80 + for your original phone (if it's one of the good phones). And if you think about paying $5/month for insurance then turning around a paying 80+ for a good quality phone you may as well just keep your $5/month and order a phone from them online. Which brings me to the fact that just recently they have took away the option to upgrade mobile phones online! The only way to order a phone online from them as an existing customer is by adding a new line of service which is ridiculous! I called and had a long chat with them about this with many different branches of their customer service, and the online technicians told me they no longer allowed upgrading phones online, and the only way to get a new phone is from a store and having to pay the full price. This makes me highly upset and subjests to me Cricket doesn't give a beaver DAM about its existing customers...

Kaleb

{ 12/13/2011 }

Okay. So i bought a Cricket ZTE Score a little over a month ago. Well it broke. i sent it in about two weeks ago and they have pretty much just been holding it there ever since. I've been calling every day or so wondering where the heck it is and all they say is that they're going to send a new one and it'll be here in a day or so. well its been over a week since they first said that. I've been payiong for service this whole time as well. So this is more or less a review of their crappy cutomer service. Other than that the phone and service worked fine for me when it wasn't broken. But the crappy customer service just is not worth it.

sam

{ 12/11/2011 }

You get what you pay for. I first got a new phone from cricket and put on the $25 a month plan. They gave me a new number as I was going to port over my old number later. The new number cricket gave me it seems was someone else previous number as I was getting collection calls and I just received the phone. At this point it seemed urgent that I port over my existing phone number from my other phone carrier. When I called Cricket and they make you listen to the same message 4 times I final spoke to someone who was going to help me port the number over. In the process of porting my number over the had a "New Market error" and they could not port my number over at that time. In the process they also disconnect the original number they gave me. I was told that I would have to wait 24 hours so they can give me a new number and restore my account to active. 4 days later and four 45 minute calls and speaking to supervisors who stated they would call me and assured me it would be fixed shortly, I never received a call from anyone. I returned the phone and contacted my credit card to put a stop payment on the $25 monthly fee for service that I paid. This company sucks.

anonymous

{ 12/06/2011 }

garbage company garbage service. I've worked for them and everything is flawed. Terrible marketing. They never know when they will have new sales.

Unhappy

{ 12/05/2011 }

Cricket sucks! I have called them three times to activate voicemail and still havent no been able to do this. I'm so upset I can throw this phone out the window.