Their customer service is not that great. If you are on a bridge payment (pay a small amount to keep your phone turned on), you cannot talk to anyone at the 800 number. You have to physically drive to the store to talk to someone. But when you can talk to someone at the 800 #, they rush you off the phone.

Do not buy one of these phones. Very poor service. I had to travel to another state and went to the Cricket store and told them I wanted roaming. They charged me for it and when I needed to use it I didn't have it. Cancelled as soon as I got home. Very Disappointed in the service I received.

I switched to Cricket a couple of years ago, and everything was ok until recently. OMG if you have to call the customer services(forget about it) you ALWAYS get some person from overseas who barely speaks English, and trying to understand what they are telling you is almost impossible. Every month for the last 3 months Cricket has been nickle and diming me -$3 here $2 there. I shouldnt have to go through these kind of changes every month. Dont even request to speak with a supervisor is like pulling teeth-the CSR have no customer services training what so ever! I spend a hour arguing with a CSR and never got to speak with an supervisor. CRICKET you have to step your game up! Your customer services sucks and needs fixing immediately. The US is a finanial wreck and CRICKET wants to hire people from overseas to do their customer service. Hire someone in the US and we will get better customer service!

The Trick is to not buy Cricket Phones.
Buy verizon/sprint/Alltell phones off The internet/Ebay and Flash them over to Cricket..Or Buy Pre-Flashed phones
Cricket Service 2.5 stars..
Cricket Plans 5 stars

It Really is a good company. I've been with them for almost a year now and no problems

I highly Recommend

Cannot reach a real live person at Cricket, thus, no hope of having my problem solved in a timely manner. Think I'll just change my service, maybe pay a bit more, but they can afford to hire people to speak to!

DO NOT USE THIS COMPANY!!!
Worst service, non existent customer service, rude workers, plans not explained, no refunds, no help. We were even given a bogus number by an employee as her number for her manager. I can't wait for the class action lawsuit on this one.

Cricket wireless is super sloppy. What a terrible company. I payed $60 for a card to reactivate my phone and not only will they not reactivate it but they wont refund my money.

The absolute worst customer service with the additinal charge to pay your bill at a location, the web site conveniently down so you can't get aq free pay, you never talk to a customer service person, you have to leave your name, number and other information and they will call you back, but when. I'm going to drop them asap. The probably won't answer the phone.

i think that cricket is byfar better than ay&t phones cricket is more afordibale for people who cant relly aford a more epensife phone... i love them!!!!!!!!!!!!

Cricket is cheap but the service is lousy, a lot of dropped calls and almost impossible to speak to a person at customer service, I pushed the button to buy a new phone and that's how I got a person. I bought a new phone about 3 months ago have yet to receive rebate, they sent me a letter saying I haven't had service long enough, but when I finally got a person they said oh don't worry you'll get your rebate and haven't received it yet. If you can afford it spend the extra money for a plan with another carrier.

incorrect info on coverage. Cricket Wireless now has nationwide coverage in all 50 states and no roaming charges on the $45 and up plans. We have touch screen phones and a variety of qwerty keyboard phones.

The only issues I've had with their service is when I am in a area where I don't receive coverage, which is what I was told upfront. I have a Cricket plan, and have had it for going on four years now. The coverage area is constantly expanding, last time I traveled, on a $65/mo plan, I got internet, phone and text service in five major cities, and it is GREAT! I don't know what previous posters expect as far as customer service is concerned, obviously, they've never stood in LONG lines at an AT&T store just to not have major issues resolved, or pay a $400 stinking bill where overage fees cost 40 cents/minute, but never notify you. If I get unlimited everything for $65 a month, no late fees, no overage charges, and no increase unless I change my bill, I am willing to put up with an international accent while talking to customer service.

Well, I'm considering switching to Criket from a Net10 prepaid phone. I have read each and every review on here and I guess, basically, this is a good idea only if you are in a good service area, don't need to travel with your phone, don't mind switching phones every 6 months and you better pray you never ever have a problem with your service. Because I'll never get any problem I have with Cricket resolved. So basically it's a HUGE gamble to get their service....hmm....I'm not much of a gambler...but then again all I need is a phone to make calls with, no text messaging, no call waiting, no data plans, just phone calls....I think this might be ok. Only 30 a month is not bad. With Net10 it was $30 for 300 minutes which I used up within 2 weeks no matter how hard I tried to make them last. So I guess I'm gonna take a gamble and go for it! Wish me luck!

I've had nothing but trouble with Cricket. My bill is never the same every month and unless you go to a corporate store they scam you. The phones are cheap. You get what you pay for! Cheap service cheap phones. Beware!!

YES CRICKET IS GOOD WHEN IT WANTS TO BE BUT IT COULD DO A LITTLE BETTER FOR THERE COSMTERS AND IF I WORK THERE OR EVEN WAS A MANGER IT WOULD BE UNACCEPATBLE BEACUS ALLTHOUGH YOU PICKS THIS COMPANY THEY SHOULD NOT CHANGE YOUR BILL WHEN IT IS NOT NEED AND YES I UNDERSTAND IT NOT ALL THERE FAULT WE GOT SOME BLAME TO SOME OF US NOT ALL I MEAN LIKE IN GENRAL WE SHOULD NOT BY RINGBACKS AND COST RINGTOES IF YOU KNOW YOUR WILL GO UP LIKE HECT UNCALLED AND IT SHOULD NOT BE A LOUD. THEY SHOULD HAVE A WEBSIT WHERE THE CRICKET BYERS WORLDWIDE SHOULD BUY RINGTONES AND RINGBACKS WITHOUT IT HAVING TO PAY MONEY OR IF YOUR BILL WILL GO UP THAT WHAT KIND OF WEBSITE WE HOULD HAVE.... :D
WELL THAT ALL I HAVE TO SAY!!!!!!

Worst cell phone service period. Terrible customer service both instore and when calling the 1 800 number. Even though I live in a major city, my neighborhood usually gets NO SERVICE. I have to constantly go online via my phone to see if I have any text messages, I receive about only 20% of my phone calls and when I am trying to use my phone it usually drops the call. Whenever I go instore to pay my bill I swear its a dollar more than the month before.

I just got the wireless internet from cricket and i am very disappointed from it.I have internet only in couple big cities.

Came from MetroPCS service area with whom I'd never had a real problem besides customer service to Cricket - this has to be the most ridiculous company I've encountered. My phone has begun to die after less 6 months, I normally keep phones for about yrs - called Samsung for warranty replacement, rep runs my ESN and tells me the phone I paid full price for is a refurb...she says it's common with Cricket, the phones are not new. Meanwhile, wanted to pay my partner's phone bill and mine at the same time by phone - automated system wouldn't let me pay hers b/c I was calling from my phone; finally got a rep after almost 30 mins and was offered the opportunity to pay $5 for the privilege of giving them money. Last night, looked at upgrading myp partner's phone and attempted to change her calling plan on the website; the refurb phones are too expensive and I would have been charged a $10 migration fee for the price plan change.

My partner and I went to the Boost Mobile website. We're switching today.

expensive and obsolete cell phones,poor customer service, hidden fees ,($3 conveniece fee $15 reactivation fee) most dropped calls i have ever had, if someone is trying to reach you they r equally fustrated by having it ring ten times on their end and your phone still has not rang once. like the saying goes "you get what u pay for" in this case a boat load of garbage,headaches and indian c.s. shinanigans. honestly stay away if u can

I'm one of those people that never rates anything, but because Cricket is new, and because I've had such a positive experience with them I thought I'd put my two cents out there on their behalf. So far my experience with them has been great. For what I was paying for phone service alone with one of their competitors I now have full featured phone and service and broadband for my computer. I opted not to get the 3G phone and service in part because of the additional $15/month charge, and because I didn't really use all of those features on my old phone. But I did get a Motorola Hint phone and am quite happy with the way it looks and with it's features. And besides, I figure with the money that I'm saving I can spring for a mini-laptop and use the broadband device that I got from Cricket if I'm out and need to surf the net or use some ap that was on my old phone. And contrary to alot of the comments that I've read I've found Cricket's customer service to be AOK, although I've basically only used them to transfer my phone number - that went easily. I probably wouldn't recommend Cricket without thoroughly checking it out first if you're a big traveler as I understand that there are coverage issues. But for me it's been great!

All the reviews below with 1 star are quite suspicious to me--ie like an indian spammer was paid to write them.

Cricket is the best deal out there. You can flash over your phone from another provider and get the same experience. Its great. I've tried Boost and Straight Talk and neither add up.

I have Cricket and I love it. I pay $38 bucks a month for unlimited talk, text and long distance. I get better reception than I EVER have with AT&T, Sprint, T-Mobile and Cincinnati Bell Wireless!! I have no issues. I get online and pay the bill every month and that's it!!! I went to the USED cell phone store, bought a used phone that was already flashed and had it turned on through cricket. I have gone through three phones and all three I have had no problems ever!!!
**If you don't like getting text messages from CRICKET then reply to them with "STOP" and they will respond with an auto-reply letting you know that the messaging will stop.***

Cricket is good for local area coverage. As for roaming, not the best choice. However, your bill will not be more than what you have available on your account (flexbucket money if you add any). No overages that I ever came across. Have been with Cricket off and on - signal has improved over the years. Shop around, for there are some over prepaid carriers that are utilize other carrier networks and may have a larger coverage area for a lower price, even roaming without a contract. Just switched to StraightTalk and Page Plus Cellular looks comparable and offers roaming. Stay away from Boost.

I have been disappointed with Cricket and experience many dropped calls.

What to do? I currently have Alltel prepaid which Ive had for 6yrs, but Ive moved from NC to MD and Im roaming. I have the 1 dollar a day plan but its getting expensive so I need some help on which 1 for MD I should choose: Boost or Cricket,HELP!

service is excellent. i had it for about 9 months no problems. I got a Htc Touch Pro from sprint and I flashed it to cricket. I get everything, unlimited talk, text, web, picture message, youtube and more.

Where in America can you make and receive unlimited calls, unlimited 411 directory service, unlimited text for under $60 per month? It is a steal for most American's, who are having difficulties making a living wage - energy bill, rent or mortgage, auto loan, FOOD... Bottom Line: Do your homework, then proceed from there. This is a valuable life lesson!

These reviews are painful to read. Chris: Maybe it's not the American public, but the Cricket demographic.

My wife & I are looking for a cell phone because of some trips we are going to be taking.After reading comments on different sites,I'm now convinced of two things: 1) there are NO good/decent phones or plans out there and 2)the American public has the IQ of a tomato! Learn how to spell,use punctuation and complete sentences,will ya?? Jeesh, my head hurts just from reading your comments!

AT&T GoPhone is the best choice, period.

AFter reading all these nightmares, I'm glad I never got bitten by the Cricket.

I bought their "wireless" computer service for my computer under the promise that all downloads were to be instant. They are not. As slow, if not slower than my former land service. All the reports I read here about poor to non-existence service are true.
I don't see how a company can stay in business like this.
Zero recommendation.

This has been the worst phone company I have ever delt with. There paygo is nothing but a bait and switch scam as far as I can see. The phone has never worked since day one and has charged long distace fee on every call regardless of dialing area. Customer service is no where to be found. All they say is some one will get back to you in 24 hours till your time runs out. When your time gets to low they will not even answer only saying "all lines are busy" Go to the store and they say just move up in plans to solve things..ya right. After 10 days of waiting for some one to call me back, I will try to get my money back.....

IF I COULD GIVE THIS COMPANY ZERO STARS I WOULD THIS IS THE WORST COMPANY EVER U CANT REACH A LIVE REP VIA PHONE I EMAILED AND THEY TOOK 2 WEEKS TO EMAIL ME BACK TAKE IT FROM ME ITS NOT WORTH THE TIME MONEY OR HEADACE

Have had a phone for about 6 months.Paid all my bills on time,no big problems till now..No service called customer service No speak english,Asked to speak to someone whom speaks are tougue,or a supervisor,whom,speaks English,placed on hold,I waited,waited,waited,Hung up called back...Same story,,Hey what gives with customer service with these folks,Da,well when its cheap,its cheap,I have a sugjustion,how about a five day waiting grace period..Now adays people are using thier cells at home,as thier primary phones,I guess what, Cricket is leaving its self wide open for a lawsuit if someone needs the police,ambulance,or Doctor in an emergency..So a warning to you fokes,and wake up,and smell the roses before I or another Lawyer sues the hell out of you..Customer service is deployable,service is fine..When you manage to get it.Get someone working there who speaks anything besides broken english,after all the primary language in the United States is english and please stop puting people on hold for hours at a time..All told I was on hold for 2hrs and 16 minutes only to be rudely transfered,to another person whom couldn"t speak english,and they still did"nt answer my questions,,So I finally gave up..So I guess I'll just go to another service,I don"t have the time for the run around..Don"t get a Cricket phone..GO FISHING !!!!with a live Cricket..

Anybody who sayas Cricket is a fraud is just plain wrong. I had Sprint for 7 years in Las Vegas and I had dead AREAS, not dead spot but whole areas of town that had bad or no service. Now true, I could drive from Las Vegas to Charleston, SC and stay on the ASprint phone the whole way but get of of the interstate and they suck.

Cricket has been a real save for my business. Now all of my employees have unlimted text, talk, and web for $40 a month each. That's fully one third less than Sprint.

Sprint is the ripoff as well as Verizon and all the other so called "big" companies.

Criket and Metro PCS are going to eat up these big guys, just watch.

cricket has alot of flaws in its service and should of merged with metro pcs (and they still might). It has unlt'd almost everything and roaming. It is good for talker,texters,browsers, and many more. Cricket is ok.

had unlimited data plan had two modems that both broke within a month. . wanted me to pay to replace even under warranty . . the network was terrible . . what a scam this Cricket or Leap should be ashamed of themselves. .went with Virgin wireless. . it rocks . .

I have left and returned to cricket several times. 1st. it was the terrible service. Then when service improved. I needed roaming. But, I was charged roaming when I was in a service area like my home, (Big bumber) So I droped cricket again. Now it is custormer care. I needed to make an insurance claim. Cricket only sends claims to a few stores in it's areas. So, when you go to make a claim. You have to take a number and wait in a line longer than at the DMV. Only to lied to so cricket does not have to loose money, My phone stoped letting me make calls. I only had it a week. And I took Premo care of it. They said I had water damage (A LIE!) When the sticker in the phone was the same color as it was when I got it. Cricket custormer care service is worse than a one. About a -10 in my book. I can say one good thing only about cricket. There mobil broad band is a good deal. Lord help me when that stops working. I'll just buy a new one. As crickets insurance is completely worthless and there service is too. I'll only use there broadband but NOT there cell phone service. I'll go back to prepaid. I recommend buy cheap phones you can afford to replace and don't get insurance if you use cricket.
You will never collect on it. And you will loose 1/2 a day of your time trying in a DMV office type of enviroment. OH, They will send you to differnt people and make you get back in line as they did me. Bad bad service to custormers.

I have had Cricked since 2003. I get buy used Verizon phones that have been flashed over because the quality is so much better. For a fraction of the price too.

Freedom to speak freely!

Buffalo,Ny Greg
STFU
Sprint has the worst service ever.
and stop bothering people at work. you pcs

I love my R211 simple and rocks

cricket is really making money. they charge you for every text you get with the prepaid phone and some of these texts I'd rather not read. if I change my plan,I should have an option whether I receive texts. other than that, the phones that are 19.99 are crummy, but the service has been a blessing since my sprint phone has been on shut down. Thanks so much!!

I walked into a cricket store for the past few days on my lunch break (1hour) and wait for someone to ask if I need help and not 1 person acknowledged I was there! That's a pretty good sign of their C.S. !!! After reading some of these reviews as bad as it sounds... I'm staying with SPRINT!

Never buy their service. I have made a huge mistake buying their services. Please go for boost mobile if you want a better and cheaper service. I had no service for two months and after two months they charged my credit card with out my consent. Down with cricket wireless.

Look i just a cricket phone i dont liv in a remote area or anything like that. Its always static. It wont let me read my picture texts. I called and they said go on a certain website. I went there it didn't work. I love the pay for my phone and bill but ask yourself 1st is it worth it. FYI Im payin for pictures and texts

If I could give them a 0, I would. If you're smart, you would avoid Cricket like the plague.

I called to order my Cricket phones and service(family plan) on Mar 31st. When I asked about the unlimited talk and text family package, that I had seen advertised on television, I was told that plan did not have texting. I told the guy never mind then, as we used a lot of texting, and a plan without it was useless to me. He told me about another family plan that did have texting. I asked him if he was sure it included texting, or else I didn't want it. He assured me it did.

By Apr 3rd, the phones had arrived, and I activated them. I kept one phone number from a previous cell phone provider I had...and it took Cricket about 12 hours to switch my old number over.

First week, the only issue I had was that my outgoing texts were not being sent. I could receive incoming text (including ones Cricket kept spamming me with). But the ones I sent out were not being received.

I called customer service on April 11th (a little over a week from when I activated the phones) to tell them about my texting problem.

Their reply to me? I did not have a texting problem. I told the guy that my texts not going through were a problem. He told me that no, it wasn't a problem, as my plan did not include texting. I told him I was told it did include texting. He said there was nothing he could do. I told him he needed to fix it. He said it wasn't their fault. I asked him how it wasn't their fault since the guy worked for them and had promised me that the plan did include texting. He proceeded to get rude with me and told me that they could not fix it, and if I wanted texting, I would need to pay $20 extra a month, per line (3 lines), if I wanted to have texting. I told him I would be switching. His reply was "If that's what you feel you want to do".

So, after I got off the phone with them, I went to Sprint and signed up with them. That SAME day, I called Cricket back, canceled my account, and made arrangements to send the cell phones back.

No problems, until I see my online bank statement where Cricket took $117.65 from my checking, for May's bill. Not sure why they would charge me for the next month, when I canceled over two weeks before.

I called customer service, again, and it took more than five different calls, pressing every button I could think of, to get a hold of someone real.

Her explanation? That when I canceled on the 11th, they had already processed the payments for May's bills in their computer, which why I still got charged for the next month. She wanted me to fax her a copy of my bank statement so she could process a refund. I asked her why she needed a bank statement, and she told me it was because my payment info was taken out of the computer when I canceled my account. Really? Then how did they charge me on the 27th, if my payment info was taken out on the 11th? I gave her the information she needed to process a refund. She told me it would be refunded to me within 7 business days.

7 business days was this past Friday. I tried calling customer service again. No matter how hard I tried, I could not get a hold of anyone real. So, the only other number I knew was the new sales line. Some guy there gave me a number for their fraud department. The fraud department guy, quite rudely, told me that if I wanted something done about it, I would need to go to my bank.

I went to my bank this morning (May 9th). I explained everything to them, and they're filling for the refund on my behalf. It helped that I kept a log on my dealing with Cricket.

I may contact a lawyer soon, though. The phones I shipped in Apr 13th, I still have not received a refund for. I have tried calling their number for that, and they keep giving me the run around.

DO NOT SIGN UP FOR CRICKET!!! IT'S NOT WORTH THE HEADACHE!!!

These phones are great. There are so many ways to get around their system. Just mail them a money order for their bill. 40 cents stamp and 36 cent money order. That saves you the 3$ in store charge. If you want free wallpapers and ringtones go to myxer.com. However I will agree with their over the phone support. Their acents are to strong to understand sometime, that's why I go cooperate store for any issues

everyone should get cricket and its really great service.you get unlimited web texts,pics,minutes.and no contracts and it can save you a avarage of 600dollars a year.can you amigine if you switch to other plans like other phone companies you cant be saving alot of money and imagine how much money youll be saving a year!so switch to cricket.and they have unlimited family plans.

From the beginning i had troubles.Its like once you buy your phone they just don't care.Customer care just about comes out and calls you a liar. Supervisor's can't help he didn't even speak very good English could not understand what i was talking about. The stores try and run you out with no resolve.DON'T WASTE YOUR MONEY