Shaunna

{ 04/23/2013 }

Just when I thought cricket couldn't get any worse in six yrs that I left them but every sense I went bac to them it's only gotten 10000000000000000 times worse their polocies are to rip the consumer off as much as they can if u buy a phone and even with insurance and u break it before the thirty days that u bought it in any way shape or form u have to pay an outrageous deductible to replace it and if u want to lower ur bill for the following month then not gonna happen they make u pay again before they will change it. I cant believe cricket is even allowed to run business here or anywhere for that matter we have laws on gas price gouging what about phone company price gouging these people are scams and rip people off i'm totally disgusted in them u didn't deserve my business and u don't deserve anyone else s either Some one really needs to get these people SHUT DOWN!

mandi

{ 02/22/2013 }

The only reason I tolerate Cricket is due to the fact I get service down in Tijuana.

Their customer service is complete garbage and the phones are total crap.I tried their so-called broadband and dumped 2 months later because it's like using aol dial up.

Mo

{ 02/16/2013 }

I've had cricket since 2009 when they first came to the Las Vegas Market. The phones were great initially but after that the phones just got worse. Also their customer service is HORRIBLE! Also Cricket tends to remove features off your plan without notifying you. When you call, they try to convince you that you never had that service. Since cricket doesn't show your call history to prove you used the service in the past there isn't much I can do. Switching carriers this week.

shana

{ 02/15/2013 }

cricket sucks. . muve music doesnt work and when im on the net the phone will shut off or take me bk to the google home page. tsk, tsk. . id rather waste money elsewhere.

Bob

{ 01/22/2013 }

Screw you cricket you get no stars. Crappy service and phones that break in 6 months. I'm done with ur lies and ur customer service! I will dance my happy dance when u go bankrupt.

Megan

{ 01/22/2013 }

Horrible customer service. No English, no help and wrong information is all you get.

Bob

{ 01/22/2013 }

Horrible! Cricket wireless customer service is a joke. Half educated non English speaking people from over seas who constintly apologize for there incompatincy but NEVER have a solution. I was told I would have to take my phone to a authorized cricket dealer even tho I had the insurance. They told me the nearest one was 45 mins from my house. When I got there to the middle of the ghetto I was told they were in fact not an authorized dealer. When I called back to complain they told me the nearest one to me was infact the exact store I was standing in and that the store employees must be lying to me. And that was my only option in getting my 300'$ phone replaced no charge. Two weeks later they turn off my phone claiming I didn't pay the bill. When I told them I had proof from my bank that I did they told me to bring it to any cricket store Nd they should turn the phone back on. The store said I had to call customer service and so on! I have since switch to tmobile prepay.

Cricket Wireless

{ 01/11/2013 }

I worked for Cricket for about a year and a half at the call center based out of Misosuri.Cricket does have affordable and cheaper rate plans. On a constant basis we had customers calling into the sales line complaining about how they cannot get through to customer service, and how horrible the service is. There are a few things the cutomers should know. If you call the right number you WILL be able to get through to someone. 1 800- CRICKET is honestly just the automated system for paying a bill, ect. If you need asistance from a LIVE person you need to call the live rep. line which is (866 384-4425)
Cricket is a PRE PAID cell phone servie, and wouldn't be in business if we gave more than a web discount on cell phones. It costs a lot of money to pay agents here in the US, and over seas to take phone calls 24/7. You have pre paid for your service and cricket has no reason to answer you phone call if you cant pay your cell phone bill on time. Service can be spotty in some areas, keeping in mind cricket runs off sprints towers as well as there own. It really depends on the way you look at it. I took many many many customer service calls just because people felt like they should be treated better due to an automanted system, upgrading prices, ect. You honestly get the same service as a contract company except its NOT a contract. You do not have to keep the service if you dont want it. Its that simple. Cancel and go sign a contract. I guarantee it WILL NOT be as cheap as what you were paying with cricket.

Shelley

{ 01/05/2013 }

Addendum to Shelley below as I didn't see the stars till I entered this. This corrects the 3 stars shown in that review. If I could give them zero stars that would be more accurate.

Shelley

{ 01/05/2013 }

I've had Cricket for over 3 years now. While the coverage in my area is adequate, I really am going to finally change providers because NO ONE IS HOME!!! There is absolutely NO WAY to talk to a live person regarding service issues. None, zip, nadda. I have had several occassions of needing to just talk to someone and I have to drive all over town to find the "right" store (not all can do all things). I can't even send corporate an email or snail mail because they don't give you information to do so anywhere on the website. Customer Service (REAL service) is my #1 consideration in choosing any provider. Cricket, you loose! There are enough other cheap companies now that I am not stuck with you. Bye-bye.

Adaugo

{ 12/31/2012 }

The network is very wack in Houston. It does not work in all area, its internet is nonsense and when you call the customer service, the only thing they can tell you is that you should open your phone, remove the battery, put it back in and turn it on. Very wack network.

karen

{ 12/31/2012 }

Cricket has cheated me out of a 200.00 phone. They told me my phone had gotten wet and would not cover it. That was very untrue my phone was never near water!! There service is so bad. I never had a clear call on the road that I know of!!! I was cheated and lied to!! I would call for service and could never get threw to any one........

Jane Doe

{ 12/19/2012 }

The teaser is getting you on the $35 dollar plan. When you get ready to top of your plan "OH we don't have that plan anymore." Now it's $25 for less minutes. LAME.

Brian

{ 12/12/2012 }

As a previous Cricket customer, trust me when I say, they suck. They sell cheap phones that don't work. My phone hangs up on 50% of the people who call. When you ask Cricket for help, they give you the run-around until your warranty expires, then says "Sorry. Nothing we can do!" Don't buy Cricket!

Guest

{ 12/12/2012 }

I went to radio shack and bought a cricket Alcatel phone (smart phone) I was paying $100 a month to sprint, for what I'm getting with cricket. No complaints at all, service the same, customer service was great with the two issues I've had (neither one of the issues had to do with cricket) stop wasting your money, the best is I also save the monthly taxes that were around $18 mos. I'm a realtor and I'm on my phone all day and night.

bob

{ 11/26/2012 }

cricket is horrible. customer service treats people like robots. they apologize for everything and fix nothing. I was being double charged monthly and they refused to return the money. phone break easly and even with my insurance package I ended up paying out of pocket for the sMe phone. they said I had to go to an authroized dealer and sent me an hour away and it wasnt even an authroized dealer. thanks cricket for wasting my time and stealing,my money

guest 2

{ 11/20/2012 }

My girlfriend in Boise is trying to call me in Cali.... IT DOES'T EVER GO THROUGH! SERVICE SUCKS. NATIONWIDE SERVICE IT IS NOT!!!!!!

Matt Hinnen

{ 11/19/2012 }

this company sucks they took my service away for 3 days all i wanted was to have my own account to pay my phone bill but the smart lady that helped me cancelled my phone completely cricket should train their employees before having them do anything

Jamie

{ 11/14/2012 }

Sorry just wanted to correct my post below. It says i gave 3 stars, but i didn't . I just didn't realize that i forgot to change that. Im giving one star. Sorry cricket. I don't know why yall have changed or what happened, but i use to b so happy to have yall. Im poor & the options u provided were just unbeatable plus the prices. Now it's all different & i have to switch as soon as i can.

Jamie

{ 11/14/2012 }

I've been using cricket for 6 years & now i am looking for a new company ! I just bought a Mauve music phone in May. I still cannot access the Mauve music. , plus cricket has become GREEDY! I pay 58.00 a month pay go. I run out of high speed data n 2 weekss& have to pay a dollar for every additional 50 mb. I pay a total of 130.00 a month now& i was just told because the phone i have they can't offer me a plan to suit my needs as far as more highspeed data. I called customer servic was toldsomething different by 2 different reps. Im done with Cricket. They use to b great. I got my whole family to switch& now they r no longer happy either. Also when i went to the store to try and staighten this out, i was told to call!!! This has become a nightmare. I can't afford this.

Jake

{ 11/11/2012 }

Thanks for all your feedback...I'll use smoke signals...most likely will have a better chance of getting my message to my friends on the other side of the mountain.

Thomas

{ 11/10/2012 }

NEVER AGAIN! I had reasonably good service for 4 years and would have rated this 5 stars, BUT since Cricket started supporting iPhones, their service is 98% crap. I don't know if it is a software or coverage issue, but it's affecting all five family phones ($200+ models). Can't get service, drops CAN'T EVEN TEXT and this is in Phoenix, not a small town. All they say is remove battery/call 228 and reactivate. This does not fix it. From 5 stars to 1 star (only for nice store people) in one release. EPIC FAIL. Come X-mas, we're gone.

Selina

{ 11/05/2012 }

I had Cricket for about 3 years and everything was good. Never had a problem with trying to reach customer service or no signal. So for these 3 years I had the same number and changed my phone about 6 times, NOT for technical reasons. These 3 years I was paying for insurance because I'm known for losing phones. So recently I lost my ZTE Score phone and I called Cricket, as usual, no problem with canceling phone temporarily and put in a claim for lost/stolen phone. So maybe a week passed and I still hadn't recieved my new phone. I called Cricket to see what was going on and I get told that the insurance I was paying for for 3 years no longer will cover lost/stolen phones. Ain't that some bs. 26 months times $5 a month? $130 I paid to these people and they can't cover the one time I lost my phone. So after 3 satisfied years I'm done. I have since switched to BoostMobile and so far so good. Can't believe the nerve of Cricket.

Paul

{ 11/01/2012 }

Wow! Glad I read these reviews before
going with Cricket. Thanks to all you reviwers.

somdaysn

{ 10/30/2012 }

I would have given this company 0 stars if that were possible. Avoid this place as if your life depends on it. The staff are very unprofessional. The local corporate store manager Carol seems to have no idea how to do her job. After having an issue with the huawei mercury I purchased in june which did not work from the moment I left the store I purchased it at(Hickory grove) I returned it to that store the following morning and was told by Marabel who sold me the phone that I would have to take it to the corporate location to have it replaced. I sat at this location for 4 hours without speaking to a single employee other than to be told very rudely to sign in on a kiosk which I did. I stood against the wall for 4 hours waiting to be served because there is only one bench and the place is always packed(wonder why). There is a police officer stationed in the waiting room which should tell you something about this location. A woman was actually hitting her very young child in the waiting area with a shoe and no one even seemed to notice. After 4 hours I had to return home with no resolution. I spent hours on the phone with Crickets useless customer service with no resolution and was directed back to the store where
I waited several more hours with no help. Everyone within cricket, apart from Marabel herself tells me that she should have replaced the phone and they cant help me. Fast forward to October. THATS 4 MONTHS! I am at my wits end and am still paying for a phone that will not work. I finally get in touch with a regional manager for the charlotte area that covers the store I purchased the phone from because the manager of that store (hickory grove) named Muhamed refuses to help me as well. The regional manager named Kelly tells me that if I will pay a 125 insurance claim fee that he will give me a better phone and a discount monthly on my service as well as a credit to offset the cost of the insurance fee. Although I did and still do believe that they should have immediatly replaced the defective merchandise that they sold me, I felt that this was an acceptable compromise and agreed. He told me to go see Carol at the Mallard pointe store and gave me a packet of info to give her to have this resolved. She did get me the new phone and I paid my 125 and she told me that she would text me within an hour to let me know that the credit and discount had been applied and what my monthly bill would be going forward. Needless to say, I never received that text. Just found out that none of that had been done after I left. This has been the worst customer service I have ever received. Avoid cricket at all costs!!!! The convenience of not having a contract does not offset the total lack of professionality and customer service. Every single person I have dealt with within this company made it very clear that they will only do the minimum required and could care less about their customers.

Boston

{ 10/25/2012 }

i went to the radio shack and saw huvai nice phone from CRICKET so i decide to buy it but first want to check the user reviews and i am glad i did.... so long story short good bay CRICKET so many negativ feedbacks.......

SF in TX

{ 10/14/2012 }

I am currently AT&T customer and my phone is getting old. So, decided to try Cricket no contract plan. In Austin TX area, signal level is quite weak compare to AT&T. Forget about connecting web, when you see only one or two bar. Side by side compare on download speed, AT&T was 5X faster. (This was only one day after when received new phone from Cricket)
Less than two weeks, I decided to cancel the service. Now, here is the real issue started. I called customer service to cancel the phone. While I was cancelling the phone, my phone was either dropped or customer support purposely disconnected. When I try to re-connect customer support. (They never call me back), my account was already terminated. So, I couldn’t connect to customer service by phone. Phone only has automated function and unless you are existing customer, you can not talk to customer service. So, I had to call New Customer line, explain the situation and connect to live customer support.
It took good 1 hour on this process. When finally I got connected back to cancellation department, they didn’t really know where to return. (Wait for another 5 min) Finally got return address for my phone, but no instruction and no RAM# .

If you plan to try Cricket Wireless, go store and buy from store. If they don’t have stock, forget it. Don’t order or don’t send it to your address. Also, make sure to get the sales person’s name and phone number. You really don’t want to deal with Cricket customer service over the phone. They will drive you crazy.
Make sure to confirm with sales person that he or she will support 100%, in case of cancellation. If they can’t do it, you really think about trying out.

Oh, my mistake was I purchased phone and plan over the Cricket chat line on their website. I have all transaction in records.
They told me that I can try out for30 days and return phone for full refund. (Include phone and service)
Well, now cancellation department said only refund phone, but not service. Cricket claim that terms and condition state that they will only refund phone, but not service/
Because I have chat transaction in my computer for proof, I will try to fight with my American Express, see what happen.

I don’t like AT&T customer service either, but Cricket service is far worse than AT&T.

Jeremy

{ 10/02/2012 }

Tried to pay my wifes phone bill to restore service on our month to month plan. Billing confirmed reciept of the payment as did my bank statement. Customer service (who barely spoke english) applied my payment as a past due amount. Then when attempting to correct the mistake (which took 5 days to figure out) lost the payment. When I tried to cancle my phone and get a refund on my account (that had not been used yet) was told no just because they don't do that unless its an over payment. I've been with other companies but Cricket is by far the worst across the board.

DavidMustang

{ 09/26/2012 }

I forgot to mention don't get the Phone Replacement Program. I thought It was a bad deal before but I was thinking about doing it because I went through two phones in 6m but before there insurance was $5 a month then when your phone brakes you pay $75 I still think that's insane since why are you pay the 5 month then. But now and this is current up to date info. you still pay the $5 a month charge and then the deductibles are $20, $50, $85, $125 and $150 and are based on the device selected. Please refer to your local Cricket store for more information. So I was told for my Huawei Mercury that my deductible would be $125. Are you Joking the phone brand new was only $200. That's a huge rip off also when searching online for info. I found out how you can not have to pay the $20 fee to get your phone replaced. To avoid paying a $20.00 warranty exchange fee, you can return your device directly to its manufacturer (paying all shipping and handling yourself & with a typical turnaround time of 3 to 6 weeks) or purchase a replacement device. If you chose to return your device directly to the manufacturer we can temporarily suspend your service. Also check with the store and ask them everything making sure there isn't going to be an activation fee when your replacement device comes in the mail from the manufacture. ALSO I'm reading a lot of people saying there is no customer service you have to go inside the store or do it online. That's not true even if your handset isn't activated yet you can still use the phone to call 911 and there customer service dept. by dialing *611

DavidMustang

{ 09/26/2012 }

Ok cricket isnt half bad if you dont have any issues and that you dont have to deal with customer service. Like if your having issues with phone reception or service or internet is running slow or laggy. Then Dial *228 from your cell phone and it updates it for you. If you call customer service complaining that your phone service is bad or laggy there going to have you try that anyway. But now my biggest prob with Cricket is there phones. I have a Huawei Mercury its one of there best selling phones and I love it to death. Because it actually has processing power. and isnt that to buggy. It was 1000x better before they added Music Muve crap to the phone even though I dont want that program and you need a speical memory card to use that service anyways wtf make people who dont want it stuck with it. Because once they put that on the phone. My phone use to start up in less than 60 sec ready to use. Now takes 4 min or more. Ok now my biggest problem. Since Cricket decided to go with the OMG we have Iphones route. There best selling and Android the Huawei Mercury isnt available anymore to purchase. What kind of crap its this. They have no more decent price mid range phones anymore. Do get a good phone you have to pay $399 to $499 for there apple Ipone. Not to mention that the Iphone isnt Android and I like Android. Plus everything apple cost so much more for everything. Plus if your battery dies you have to get it fixed from apple or take a chance on breaking your phone. Also I hope Apple Iphone 5 that cricket sell has had the issues with the phone battery problems fixed. I am now on the waiting list for my replacment Huawei Mercury for about two weeks now. Thank god that my phone is still working while im waiting because I know they wouldnt credit me back for anyting. Plus the part of me having to pay $20.00 a phone under manufacutres warrenty. Is a load of crap plus Its been two weeks now still no phone and stil waiting.

Pat

{ 09/25/2012 }

I am on the Pay-go 2 dollar a day plan with Cricket. If I put any more than the exact 2 dollars each day I am charged for ring tones that I never buy. I have never downloaded a ringtone in my life...dont even know how truthfully...Yet about every other day 25 cents or 75 cents is missing from my account. I drive a taxi and more than 3 times they have taken out 25 or 50 or 75 cents without my knowledge and I have been left with no phone after midnite right during the busiest time in the taxi business. Then their phones go down between about 1 am and 4 am and your account shuts down even if you put money on it with top up cards. Ive lost so much money because of this "glitch" as they call it. This past Saturday it happened again and I put 7 dollars on my account at a convenient store and then another 10 dollars from a top up card...3 days later it says I have 2 dollars left. This time I went AGAIN to a full service store and they told me some random company with no phone number charged me chat charges. I NEVER WENT ON THE WEBSITE THEY showed me in thier notes. I have complained about cricket withdrawing money from my account without my consent to various phone reps and stores at LEAST FIFTY times since last November 2011 (NO exaggeration!) Each time they act like they never recieve these kinds of complaints or sometimes they say there's a glitch or sometimes they tell me how sorry they are and will rectify it. THEY NEVER DO. They have reimbursed me over a 100 dollars since last november because I call as soon as I see money missing but they NEVER FIX IT AND APPARENTLY HAVE NO INTENTIONS OF FIXING IT. They either have an internal hacker who is getting rich on thousands of people who never report ringtones or other bogus charges or the CRICKET COMPANY THEMSELVES are theives stealing money. I am going to the media about this. It is outrageous. I have lost money because many times agents are unavailable. CRICKET is TERRIBLY IMMERSED IN THEIVERY OF THE PUBLICS MONEY!!! I havent experienced them stealing with the monthly plans but get Pay-go and your money goes goes goes without your knowledge! I AM so sick to death of Cricket and their stealing and blatant incompetence.

tilto

{ 09/23/2012 }

My only Problem with Cricket is the unreliable, spotty, laggy service. I have the best phone and plans Cricket has to offer and while my data speeds have improved it still is unreliable. Video streaming works better though. I really want the i phone 5 and switch to at&t but the better companies are so expensive so I'm stuck with prepaid Cricket smartphone.

jenna

{ 09/16/2012 }

The phone I got from cricket was the muve music one. I purchased the 55 dollar card which includes 1000 talking minutes, unlimited texts and data. My phone would constantly resend my texts like 5 to the same person. The phone was nice though. So the day my top up card was up I bought the 55 dollar card and set up my minuted again. An hour after I got the card cricket sent me a text saying my data was low and I needed to buy more data. I was like seriously how is this possible. So I tried calking customer service. I could not reach them. Than later that day I could not use my phone to call text or internet. I did not even waste my time I went back to . I hate cricket.

i love cricket!!

{ 09/14/2012 }

I have no idea what people are complaining about Cricket is CHEAP service! With no contracts. Every company has some quirks atleast the bill is always what its suppose to be. I rather have cheaper decent service then pay 600 for a phone and a minimum of 100 monthly like with sprint and Verizon. Stop complaining if you dont like the service then go over pay with the contract companies, sign a contract and then write a review about them about how you don't see why your bill is 400 for one month! Go cricket !

Melissa Kelsey

{ 09/13/2012 }

My husband and I both purchased Cricket pre-paid cell phones not long ago. I was just tired of my Straight Talk phone, and wanted a touch screen. My husband had problems with his Straight Talk touchscreen phone and wanted something more basic. I purchased the Muve Music LTE touchscreen Cricket phone. This plan came with $50 monthly service, and came with unlimited downloads of music, talk, text, web browsing. I like the phone and it's features but the service itself sucks! Half the time, unless you're right in a town where there is a cell phone tower, you do not get service. When my husband and I text each other, it takes hours at times for him to receive my text. One time I sent a text, and he didn't get it for 14 hours. This was rediculous! My husband purchased a Cricket basic flip phone that didn't do anything special. He went with the $35 a month plan where he got 1000 texts, 100 talk time minutes, and web browsing that he says won't really do anything at all. When I'd send him a message that, according to my phone, did not go through, he would receive the same message 3, 4 and 5 times in a row. What did this do in return? It took each message from his balance of texts. Other issues I have with my phone is half the time I cannot get the Muve Music application to load. It just sits and spins, and spins, and spins, and then tells me it cannot connect. I drop calls all day long on this service so I don't dare make a call where I have to be on hold for an extended amount of time. We have both decided to go back to Straight Talk ASAP! Cricket service sucks!!!

skip

{ 09/08/2012 }

crickett is just a scam simolp mobile and boost mobil have better customer service, if your bill is due on the 20th and you dont pay it until the30th then your next due date is the 30th with "frickett" its gonna be cut off 10 days early i thought this is prepay cot contract go to boost or simple mobil if you can not always pay by the due date

rl

{ 08/19/2012 }

had 1500 talk and text and they disconnected me after 925 I dropped them and refused to pay them any more money

mistylynn6178@hotmail.com

{ 08/15/2012 }

Left Cricket 2 days into a prepaid month, store rep said a refund was due for the unused days. 2 & 1/2 YEARS LATER, I still have nothing and every time I call they say that they cannot find my account and their policy has changed (in the last two and a half years)as far as prorating refunds. Then they said because I ported my number to another carrier, I cannot get a refund. I ported that number from Qwest to them and then from them to Verizon yet somehow keeping the number that I have had for 12 years makes me ineligable for MY PREPAID money being refunded. Crooks. I would use two corn cans and a string before I would even consider using these scammers. Have called 37 times....no refund.

Roger

{ 07/27/2012 }

Received my phone on 7/24 it arrived broken Cricket will not honor the warranty for 30 days because you can exchange a store bought phone in 30 days but if you buy it on the web page or over the phone you have to return the phone you pay to mail maid in china junk back and get a refund can take 30 days or more customer service is nonexistent and a pitiful joke at best do not use a waste of money

sara

{ 07/25/2012 }

If I could give this less than one star, I would.
Half of the time people don't get the texts I send them, or they get them weeks after I sent them. You have to call for way too much of the information (such as how many minutes you have left in a month) instead of displaying it online. The customer service is the worst I've ever experienced-ever.
I purchased a phone and a month later the battery wouldn't hold a charge for more than two hours (if I didn't use the phone at all), and started taking a day and a half to charge. I talked to about a dozen different people over a week span, who all told me to call one of the other people I had talked to. Eventually someone told me I would just have to go purchase a new battery, even though I had just bought the phone. Well, you can't buy new batteries online, which is how I purchased the phone. The closest store is 2 hours away, and I have no way to get there, so they basically told me 'tough luck, you have to buy a new phone, or you just don't have a phone." So they sell horrible products and then just make you purchase new ones when they break after a month. Horrible, horrible, horrible company. Not worth it!!!!!

Angie

{ 07/24/2012 }

Never had so many dropped calls and forced closes on a phone. Will be switching providers ASAP.....

keith hendrix

{ 07/05/2012 }

Cricket is bad in every way that you could measure. Hard to reach help, slow downloads, based on your home address not your location. Online (help) never helps. They tell you to go to a retailer for most problems. Most retailers are little shops of horrors. It's like going to a welfare office. I payed $140 for a broadband device but I will buy a new one from a new OSP so I can dump CRICKET. Stock holders should fire the CEO.

T WORTHINGTON

{ 06/30/2012 }

THIS COMPANY IS A JOKE. CUSTOMER SERVICE SUCKS. NEVER, EVER USE THEM FOR ANYTHING!!!!!

Richard D.

{ 06/28/2012 }

Found a scam. Now if you want to make a change online they click and blackout the phone replacement insurance whether you want it or not. Will be moving to Sprint 7/23 the day before their service is up

Barbara

{ 06/27/2012 }

I wanted to change my payment date and I was told to just not make my payment on time and to pay it on the day I wanted to change it to.I paired it on the 5th instead of the 26 th and when the 26 th came around they shut me off.So I paid all that money for just two weeks service and I need to make a bridge payment to keep it on.I have phone and wifi so I pay a lot and they shut me off after I paied all that moneyI am very mad

M. Mark

{ 06/18/2012 }

I've had the Cricket phone and service for 3 weeks now. I switched from AT%T after 18 years of phone bills that were always much higher than what i signed up for. The final straw was 4 months of $300 plus bills with no logical explaination from AT&T as to why.

With Cricket I signed up got two Android phones and 2 lines activated for close to what my AT&T bill is each month.

My numbers were ported over with ease, both were active before I left the store. I have yet to have a dropped call, and all my texts have arrived just as I would expect them to. The only issue I have is, the Ascend II has poor battery life. I went to to the store and they gave me a new battery, told me to try it for the weekend and come back if it did not get better. It did not, so I went back and got a deal on the Huawei Mercury, great phone. All is well and i am happy with Cricket so far.

I use my phone for both personal and business. My service has to be reliable or my business would suffer, so far Cricket has done what they promised they would, kept me connected and my business rolling. Beats the hell out of AT&T service.

Candice Barnack

{ 06/12/2012 }

I purchased two cricket prepaid phones and paid for a month on each phone. The phones arrived and did not work! I spent an hour on the phone with the rep and they got the phone to work for a few hours. The next day, the phones stopped working again! I called to cancel the service and was informed that even though I did not get service for more than 8 hours, I would not get a refund for the MONTH I paid! I will never use Cricket for anything again

John brinkman

{ 06/08/2012 }

This is bull. I have that stupid muve music, and once again, i can't get the app to open. The useless guys at the store have " fixed" this twice, erasing all the stuff on my phone both times( everything!) And giving up and replacing my phone( for a fee!) And once again, surprise, i can't use my music! I'm sick of this! Had no problems before they updated the muve thing a few months ago, now its once a month visits to the flagship store for b.s. and a fee on top. I used to complain about sprint, but I'm thinking of going back. Or maybe boost. I'm quitting telling people about how cool my phone is, and going to grouse about what it was, how useless it is now .just want to thank cricket for taking my money. Jerks...

no name

{ 06/04/2012 }

if there was 0 stars thats what id give cricket i bought enough of thier phones to own the cop that is the worst phone service i ever had got 10 dropped calls in a roll it would turn its self off would freeze up and to get help u could forget it us cell has a prepaid plan now went with them not had trouble yet and hope i dont if anyone is interseted u can get us cell prepaid unlimited talk text mobile web for 40 mo they are only at walmart stores right now

Bill

{ 06/02/2012 }

Absolutely my worst experience with ANY company. Phone was horrible, the charge never lasted more than 3 hours (seriously!), customer service was mind-numbing. I feel totally ripped off and would absolutely not recommend.