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OverviewFounded in 1995, Consumer Cellular prides itself on simple and low-cost service. They offer a refund within the first 30 days of service or 30 minutes of usage for unsatisfied customers.
Pros: Rates are relatively low, even on their lower-tier plans.
Cons: Minutes on their Casual plans and overage minutes are very expensive.
Detailed Provider Information
Plans: Consumer Cellular offers seven different monthly plans. The first is 10 dollars per month and provides all minutes at 25 cents each. For 15 dollars customers get 150 minutes. For 20 dollars customers get 350 minutes. For 30 dollars customers get 750 minutes. For 40 dollars it's 1,500 minutes. For 50 dollars customers get 2,000 minutes, and for 60 dollars customers get 4,000 minutes. Overage minutes are 25 cents each except on the 60 dollar plan. Overages are 10 cents per minute for that plan. Customers can add 10 dollars per month to add a shared line to any plan, up to two additional lines.
Customer Service: Support is available via a website form, email, or by calling a toll-free number.
Credit Check: None
Payment Options: Payment can be made by credit card or check on the website.
Text and Picture Messaging: Text and picture messaging costs 10 cents for both incoming and outgoing messages. Customers can also buy bundles of message. A bundle of 100 messages costs $2.50, 500 costs 5 dollars, 1,000 costs 10 dollars, and 2,000 costs 20 dollars.
Data Plans: Consumer Cellular offers three levels of wireless data. 2MB is 5 dollars per month, 15MB is 10 dollars, and 30MB is 20 dollars.
Downloadables: Ringtones, wallpapers, and games are available for varying fees.
International Calling: Direct-dial international calling is available. See website for rates to specific countries.
Roaming Charges: There are no roaming charges with Consumer Cellular.
Calling Features: Voicemail, callier ID, call waiting, 3-way calling, and call forwarding is available.
Activation Fee: There a 35 dollar fee to activate your Consumer Cellular phone.
Nationwide Long Distance: All calls from the US and to the US are charged as normal airtime.
411 Calls: Directory assistance costs $1.50 per call plus normal airtime.
Earliest Minute Expiration: All plans are monthly with Consumer Cellular, and minutes do not roll over.
911 Calls: Yes.
Phones: Consumer Cellular offers a number of simple, clamshell phones that go well with their stripped-down service. These come from both Motorola and Nokia, and are all 50 dollars or under.
Some Available Cell Models:
Samsung A177 (shown)
Coverage Map: View the Consumer Cellular coverage map.
Average rating based on Consumer Cellular Reviews by users:68
Excelent Phone. Excelent Price. Lowest monthly cost. Great Service. Great Support. I'm paying $23 a month, including taxes, data, text and voice, for a Smartphone! Unbeatable!
If you compare their prices to other carriers, you will find that cc is expensive. Just shop around and you will see. It seems that cc targets the elderly who might not know any better and choose cc because AARP supports cc.
Sounds good BUT, in the end it can be really expensive. Dropped calls are a MAJOR problem, especially since they use the AT&T network, for whom dropped calls has been a real problem. Customer service is poor, and I've had to wait up to 30 minutes for a CSR. They're big on having you go up on plans, but mum if you really could stand to decrease your plan. This might be okay if you only rarely ever use a cellular phone, but for most people, you will find this a frustrating and unsatisfactory company.
Have had CC for 4 years now. Good coverage, good price. Had to replace my phone only one time, dropped it in the lake.
Would recommend cc to anyone, unless you are on the phone 24 7.
This company locks the phone YOU PAID FOR when you cancel. They are crooks. They continued to bill after I cancelled. I turned them into the FCC, AARP, and the FTC - all who did nothing. FCC said to contact the atty general state office - fraud division.
I was with CC for more than a year. As my wife and I traveled across the country, CC phone coverage was just good her Verizon phone Then NASCAR came to town. I didn't realize NASCAR fans ALL use cell phones. So AT&T cut off CC from their system so as to not overload their own customer base. I had NO cell phone coverage for the entire weekend. NOTE: It was restored on the following Tuesday.
this company is very predatory with extremely deceptive billing practices. I guarantee you will pay more, they are all about the quick sale, and not keeping customers-they don't care about keeping customers when they can fleece them up front-they are especially deceptive with seniors. stay away-and their cell phones are all extremely cheap, disposable and impossible to return and get your money back on the warranty- check out most of the good reviews and see where the reviewer lives, usually in the portland oregon area-the company definitely knows how to troll a review.
My dad had this service. when he passed away I was advised by a very unfriendly customer service rep to ignore bills until a final bill was sent---i continued to receive delinquent notices. My dad died beginning of the month and they refused to credit that month even though I called on the 10th---when i explained that our family was a little busy to call on the day he died , they still refused. Supposed to friendly service---no one even said sorry for your loss. this is not a good company to deal with.
My 96 year old father signed up for Consumer Cellular Service. He was not advised of the plan he signed up for, It turned out that he was being charged minutes for incoming calls (WATCH OUT!). He has been in and out of the hospital and had been charged for all those minutes from people who wanted to find out how he was doing. He thought he was going to pay $10 + a little. I saw one of his monthly bills which had him paying $150. His fault--probably. Consumer Cellular--cancelled when I found out about how they took advantage of this old gentleman.
two stars. We've had two inoperable cell phones for more than 74 hours. After contacting customer service several times, (each of which involves a minimum of 20 - 30 minutes of wait time to speak with a human being), we are told the problem is 1) the service carrier, not them, 2) the problem is both of our cell phones failed at exactly the same time requiring that we need to purchase new phones 3) the problems will be taken care of immediately and our old phones will be useable in a few hours. Each time we get a different answer and every promise so far has been for naught. Prior to this problem we've always had excellent service. I hope this is not an indication of deteriorating service in the future.
We were about to sign up for Consumer Cellular,but decided after reading the reviews on their customer service that we would not sign up after all. It's too bad that the customer service seems to fall so much short of common courtesy.
Purchased this for my father. He and I could not be happier with the purchase. Received within 3 days, set up is a breeze and works the Doro phone works like a charm for him. Customer Service was kind and helpful when I needed a new charger shipped to another address/ hospital instead of to his home. They took care of the issue and even shipped the charger out ASAP to him. Love this phone, it's perfect for my 80 year old father.
They've grown so fast that customer service is a joke. If you go over your minutes, it's sock-it-to-you time. Calls drop frequently. No unlimited plans. Overall, I can't recommend AGAINST this company too strongly.
Absolutely terrible service. They can't answer questions on calls. Refuse to let you cancel service. They tell you its cancelled and then you get a bill. When you call back they say - your request was denied by billing. Not sure why but sorry so you have to pay. It will take 5 calls and a written notice to stop charging you before they will finally get someone on the phone who will agree to let you stop using consumer cellular. No contract? its easier to get out of contracts with Verizon and Tmobile then stop using consumer cellular
very bad....after each bill of 100 dollars or more,and up to 135 dollars,same song and dance...overages,fees,upsale to a different plan..the best thing C/C had to offer is no contract
DO NOT!!!! go with Consumer Cellular!! big ripoff esp for seniors. My bill was "Suppose" to be 47.50 a month. I CANCELLED AFTER ONLY TWO WEEKS! and my bill is 135.00!!!! they claim I went OVER my 1200 VOICE min by almost 300 min, at which they charge you an outrageous amt per MINUTE! I even had increased my minutes TWICE in the two week time. They will charge you minutes if you get a call and dont ans or miss a call, etc. BIG RIP OFF!!!!!! way better to go like I did, with STRAIGHT TALK phone and have UNLIMITED talk, texts, AND 411 info all for $45 a month. NEVER go with Consumer cellular. My bill is now WAY MORE for TWO weeks than it was a month with Verizon!! Seniors with AARP beware. Cant believe AARP endorses this company and I wrote them too.
Service over 3 yrs. Never a single complaint. Very happy with service and price. Activation fee a little pricey but all other is great, so far.
I have been with Consumer Cellular for over 4 years now, and I can't imagine switching to verizon or any other big phone company. I'm a college student, and they provide very affordable individual plans, about half of what I would pay for the same amount of minutes/messages elsewhere. Even if you go over your minutes, you're able to change your plan at the last minute to avoid overage charges. Also, despite all the complaints on here, I have received fantastic customer service...I had to cancel my service when I was traveling abroad for several months, and they responded very quickly to my email, not to mention that it was friendly and personalized, including a "have fun in India, Rhiannon!" I'd definitely recommend this company.
Great phone only if you don't want to use it in your house. Paid for service and never got service unless I was miles from home. What good is that? And they did try to help but in the end said, sorry can't help you. Think twice
Deplorable customer service. They charge fees on top of fees for everything. They even charge minutes if the phone rings and you don't pick it up! Phone constantly says 'no network' and is unusable. Why does AARP endorse this company? I don't know.
This phone plan is not for high usage. More designed for occasional useage, or limited useage. The auto alerts work great to prevent expensive over usage charges, however, there is no auto alerts for downsizing plan for billing periods for under usage. This could easily mean over billing for low usage months unless you remember to change plan
Customer service is deplorable! I ordered a phone from them last month. Checked to insure I could port my old cell number on their site which said I was good. Received my phone 5 -6 days later and tried to activate sim card and then found that the number was not available. Ok so one mistake is acceptable. Then they send a second sim card programmed to the same non working number. After a wait time of 1/2 hr to get to customer service. I decided that I would rather not have to deal with customer service so I said OK I want to swap this phone for a very basic phone that I can synch contacts and appointments..CS No help here did not know products at all. So I decide on a different phone then Louise(cs Agent) tells ME THEY WANT AN ADDITIONAL $75 to ship the new phone. I said no, asked for an RMA and Refund under their 100% satisfaction policy. Lousie said she would ship a return lable and refund my account once the phone was received. At that point I felt relieved that I would NOT EVER have to deal with this inept, unprofessional company again. Im done Yeah! The next day I foind out they had charged my bank account with out my authorization. So I call them back 20 min to get to a cs agent,(john) and asked for a manager. He said He needs to verify my information then tells me its another 20-30 minute wait to get to a manager. Then I mentioned I was filing a complaint with The NH AG and all of a sudden a manager was available.. Mary I believe he name was. Who Insisted they put a hold on my account and did not charge it. I explained to her that I did not authorize them to do ANYTHING with my account and explained that their "hold" was going to cause overdraft charges.. She could not have cared less and did absolutely NOTHING. So Not only did they NOT provide me with a phone, or any kind of competent customer service their ineptitude and apathetic attitude has caused me additional fees to the now $215 of my money they have tied up. This company is hands down the WORST. I left Verizon because their customer service was Poor. Consumer Cellular makes Verizon look like a customer service all star.. *********AVOID CONSUMER CELLULAR*********** JUST ANOTHER EXAMPLE OF Big Business Screwing the consumer!
Consumer Cellular Coverage Maps Misrepresented their coverage. When we activated their Phone there was no ability to use. We asked C.C. to close the account so we could return to Verizon. They still have not done so after numerous calls to them. I'll never do business with them again. Beware!!!!
consumer cellular-very poor reception-very poor service-they gave me a phone number some company already haved. they charged me for these calls.when i called they said they would remove charges,but never did.I canceled service and received final bill,i pay it.three months i received another final bill for $32.00. this is a ripoff company.
I have been with CC for about a month and am very satisfied with the service. It appears to me that most of the posters here are morons and should stick with the soup cans and string method of communication.
I was ready to sign up with Consumer Cellular and they demanded either that I give the last four digits of my social security number or go on an automatic monthly deduction from my credit card. Reason given is that they wanted recourse if I didn't pay my bill. I have never dealt with them before and did not go through with the transaction. Nervy and not what they advertise.
THIS PHONE DID NOT WORK AT MY HOME NOR DID IT WORK AT THE JOB SITE, I LOST CUSTOMERS BECAUSE THEY COULDN'T GET IN TOUCH WITH ME. I GIVE THEM A -10 AND THEY STILL WANT MONEY FOR A SERVICE THEY DID NOT PRVIDE.
Terrible customer service! You are on hold forever to get help!! I am sorry i changed my plan. They are not #1 in customer service.
RE: Previous review.
I would like to add a couple of points I didn't have time to write in the previous review.
1) With Tracphone you don't have a credit check and no monthly bill in the mail as I understand consumer cellular does.
2) No need to recieve a text message to tell you your time is running short. With Tracfone your minutes and service days left are shown right on your phone.
3) You can buy minutes at many locations and add them online. With most phones you get double minutes for life so if you buy a 60 min. card you get 120 min. and 90 days of service. If you add min. early minutes AND service time roll over adding any left over days to the 90. Plus there are always promo codes that add free minutes.
As far as I'm cocerned this is a deal you can't beat!!!!
I don't have consumer cellular but would like to suggest to all those who have complaints, check out Tracfone.
I haven't had to use Tracfone cs and understand they are out of country but I have never had a problem that made me conyact them in over a year.
Great coverage with my LG 420g phone that uses AT&T as primary carrier but Tracfone is a MNVO using other carriers cell sites. I don't work for Tracfone but just want to suggest a better alternative to cionsumer cellular.
Buyer BEWARE!!!!! Save yourself a lot of time and grief and do not do business with Consumer Cellular. They misadvertise, mislead customers, and they are extremely rude and non-responsive to problems that they create through their misadvertising and misleading information on their website.
Anything positive that you read about this company was probably written by individuals working for the company.
Good price's, good service, would recommend!
We have been using Consumer Cellular for about 10 years now. They offer great service at a great price with no hassle. The phones they offer are not the most current, but they are good quality, proven phones. Without a contract, you can change your plan at will. Most any transactions can be completed online. If you need to speak with a rep, you'll get *ONE* recording asking if you are a current customer or calling to sign up, then within minutes you reach a rep in the USA who is able to help you with anything you need. In all the years I've used Consumer Cellular, I've only called customer service a handful of times, but each time, I've spoken with someone who professional, courteous, and helpful.
~~ Can't ask for more than that!
Zero Rating, They pray on the ederly. And they dont do credit checks because they also pray people with bad credit because they don't know any better.I know someone that use to work their, they quit because of their bad procedures. And how they take people money (PRE-PAID)
I recived a phone on May 21,2011 and activated on May 22,2011. Used It for one day and they sent me a text I was over my minutes. The next day June 23,I sent it back for a refund. because when I taked to customer service they told me THAT IT WAS NOT PRE-PAID. (WHAT A LIE). THEY HAVE BEEN CHARGING ME SEENS THE 13 of June 2011 and I DID'T EVEN HAVE THE PHONE. WHAT CROOKS.
After months of paying for service I wasn't using decided to cancel my account until a later time. I had no complaints about Consumer Cellular until then - highly unhappy with the "quality" of customer service. They were so bad that they've lost a customer. I would rather deal with a more expensive company than subject myself to them again.
Beware! If you use Consumer Cellular your name and number WILL NOT show up on their phones. All they will see is the state you are in and Caller ( Texas Caller). Hardly anyone is answering my calls as they don't know who is calling! So ask the right questions before you start service with Consumer Cellular."
HORRIBLE customer service. They do not pick up the phone unless it is a sales call. Waited for 45 minutes, still no one! Emailed about phone, got the free one. Can't hear it if it rings in the other room even with volume all the way up, and my hearing is 100%. Can't hear it in my purse either or if noisy environment. Two days went by and still no response. Tried to contact again via their website saying I was canceling, website came back with ""Sorry, we can't email your message. Problem now, try again later". So I am sending the phone back and hope they don't hassle me with payments later. I will have to report them to BBB.org if they do. They have a lot of complaints there but seem to have handled them OK once the BBB got engaged. Yes, low cost for bad service. It does make sense. You usually get what you pay for although these days, not even that is true very often.
I was given a loaner phone because my new phone broke and I had to send it back to the manufacture to be repaired. But I was not told that I was only allowed 45 minutes total talk time for on my "free" loaner phone. I exceeded the 45 minutes so I was charged $15 on top of the monthly $75 I was paying for my normal monthly fee. I am in the market for a new company that is why I am on this site. Do NOT use Consumer Cellular!
I contacted this company in December to inform them that my father in law passed away. There was someone who had the cell phone before and after I contacted them. And besides arguing with them over the amount due we began having intrest issues. They want to charge my deceased father intrest on his amount due even though they were notified og his passing and that his estate is in probate.
They then recieved a phone call from the person who was holding the cell phone after my father's passing claiming to be family and had the phone turned back on IN MY FATHER"S NAME!!!!
Then they wanted to argue the NEW phone bill!!
I cannot believe it! I would not use this company if they were the ONLY cell phone company
Yeah. The order-taker is very-very nice, but the DORO phone we ordered came with an etch-a-sketch gone wild screen -- never worked. The support person kept insisting it was that way because I hadn't removed the plastic protective cover. And when she FINALLY accepted my description of the malfunction, she promised an envelope to send it back for replacement. In the meantime, a second Doro was sent to us, but it wasn't working either, and now we have two of them and no post-paid envelopes to send them back with.
I'm ready to send them back myself (paying for the postage) and dump this company.
After being on hold for 20 minutes about the problematic second phone and the missing postpaid envelope, the woman I talked with told me I'd get a call back "in a few minutes." That was two nights ago -- 48 hours!
And a message I sent on their webform that night was ignored. Tonight, I tried to send them an email using an address provided by them on their own website, but it was sent back as undeliverable.
My mom was using the consumer cellular’s service before, but she just shifted to Just5. The way she speaks, she looks more pleased with Just5’s service now. With this, she can only spend $3.33 each month for the provider’s minute plan. My mom obtains the Just10, which costs $10 for 100 minute call and 50 messages. But because their offered minute plans expire in 90 days. She only spends $3.33 a month when she avails its cheapest minute plan. Well, for my very practical mom, that offer is really valuable.
Way too expensive for a prepaid plan.
I switched to them, hoping for a cheaper rate, from their television ads they air! NOT! I switched back to my old provider and Now they are billing me for service, without even a phone no. with them! I don't recommend them to anyone! When I first went with them, a friend asked about them, and ordered one...never activated it and is getting billed for the service! He says they are a 'Ponsi Scheme'!
All very competitive.
Superior telephone Customer Service!
But, they do credit check.
Their customer service sucks. Their employees don't all know the policies and then they blame you for not doing what they were told and they wouldn't do anything to make things right actually if there was anything below 1 I would have chosen it I would have given them a -0. That is what I think of them If I was you I wouldn't spend any money buying their product not only they take all your minutes but also their customer service is terrible. Don't waist your money on this product
two yrs of service and no complaints. excellent coverage where ever i go. good customer service also. limited phone selectionand expensive activation fee. unltd plan would be nice and free cc to cc plan.
We've been with Consumer Cellular twice over the years. We switched to TMobile, then Tracfone, for price but ultimately went back to Consumer Cellular for their exceptional customer service. U.S. company with local service, very short hold times to talk to a live person, very competitive rates, and consistency in their approach to service. We've had NIGHTMARES with other carriers and will never leave CC again.
This company is the worst cell phone company I've ever experienced. after paying for several months and not using my phone...but when i had a death in my family they cut me off because of high usage. then tried to charge me 120.00 to cut my service back on. DO NOT TRUST THESE PEOPLE...ITS A RIP OFF
I've been very happy with Consumer Cellular after nearly 10 months of service. It's easy to check minutes and add more if it looks like you'll go over. My phone hasn't had any problems, and the plan hasn't given us any surprises. The customer service reps are helpful and knowledgeable. The only complaint I have is that when I call within my family (who also have CC phones), we're charged double minutes -- but that's negligible in the long run.
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