DM

{ 11/03/2011 }

I am in Queens NY and Virgin mobile said my area had "excellent" service but I had no bars, they put me off for 7 months with nonsense. The Optimus V is a cute phone but slow and 3g was on and off. I had no bars for service. Teh customer service is very veyr misinformative and extremely frustrating. they sadid they were going to get back to me in 2 business days but never did. They lied and said they were going to scredit me and give me one month free while I wait to hear back adn than lied about that and never did.

Tammy

{ 11/01/2011 }

My husband and I have been with VM for about a year and love it. We had been with Verizon and paying a fortune for phone service only. This is perfect for us -- 300 minutes each, unlimited texting, and unlimited web (and NO contract). The only downfall is coverage is limited in some small towns in the midwest.

Decent.....

{ 10/28/2011 }

Pretty decent. I had VM for probably 6 months, and didn't really have any issues. The reception was always great (they run on the Sprint network) and customer service was pretty good. The only issues I had was my card being charged and not getting my minutes. But, a quick call to customer service fixed the issue. The issue I realized was you need to pay for your service at least 1 full day prior to your service expiration date if you're on a monthly plan. As long as you do that, you won't have any issues. Despite the other reviews, I found their customer service to be pretty good- the rep always knew how to fix an issue quickly. No real complaints here.

User86

{ 10/20/2011 }

I just got a phone with VM and if your cheap like me I gotta say its the way to go. Using it for only emergencies does the job. Nothing fancy. No texting or web surfing just plain ol' talk'n when I need too. 20 bucks on paylo is also an eye-popper and gets refilled every 90 days [3 months]. If your looking for something better VM is not for you.

Steve

{ 10/20/2011 }

Virgin Mobile has a variety of options for cheapskates like me. Nice phones as low as $20. Plans that mix talk/text/data for $30-55. What sucks is their customer service. I have had several issues including repeated small overcharges, and have tried to resolve them by email with the idea that email would give them more time research and find the answer. Yet every one of the more than half a dozen responses I received have had one thing in common: they have not answered the question I was asking. Sometimes I get incorrect info; sometimes they answer a slightly different question. I'm so frustrated that I'm considering switching, even though I'm happy in all other respects.

Linda

{ 10/20/2011 }

After being with AT&T for so many years, I was apprehensive about changing over. But I was paying $70 a month for 800 phone minutes, no data or messaging, and to upgrade my phone I would have to enter into another contract for 2 years or pay full price. I checked all the services out there and finally decided to give Virgin Mobile a try, since they use the Sprint network. I live in a very remote area of northeast Florida and do not get a good signal even with AT&T, which has gotten worse over the past year. I got the LG Optimus V and the $45 plan w/unlimited messaging and data and more phone minutes than I will ever need. I tried it out for a couple of weeks to make sure I was going to be happy with it and I LOVE my phone, I have great coverage, I have a data plan and messaging, WOOHOO I am a happy camper. So when I called AT&T to cancel he asked why I was canceling, so I told him what bad service I was getting at home and how much I was paying just for phone service and what I was able to get with Virgin for half the cost and he said I should have called him first and he could have given me the same plan for the same price! Bottom line is AT&T will rip you off unless you call them and complain. Who wants to do business with a company like that?? I LOVE Virgin Mobile and will stay with them FOREVER!!! Thanks for listening!

RICHARD

{ 10/15/2011 }

DO NOT SIGN UP!THIS COMPANY HAS NO CUSTOMER SERVICE.YOU CALL AND NOBODY UNDERSTANDS ENGLISH.

Gloria

{ 10/14/2011 }

Virgin Mobile is incredibly dishonest and sexist! I was lured into getting a virgin mobile phone by the promise of a no contract, $40/month plan. They promise $40 flat, no hidden fees, no surprises. Yet, almost every month I have a surprise charge. I've tried paying with my credit card, with their "Top Up" cards, via internet, via phone, and nearly every time there is some problem that causes me to be charged extra. They've charged me overage charges (though I've never once even gotten close to using up the 1200 minutes of the plan), they've billed my credit card twice, they've charged me and then not restarted my plan on several occasions (meaning they processed the charge and then told me that I have to pay again to restart the plan), and they've made up random "taxes" that I need to pay. What's worse is that every time I call, the person on the line is condescending, unhelpful, demeaning and is often not "able" to help me. Yet, when my boyfriend calls, 10 minutes later, the person who helps him is helpful, nice, and able to help him right away. The last time I called I spoke with two people (an employee and a supervisor), and I spent 20 minutes arguing with them about why they suddenly decided to charge "government taxes" and they spent 20 minutes telling me that if I did not want to pay taxes that I should contact my government. In the end they refused to help me because they said that there was absolutely NO WAY they could restart my plan without charging me these "taxes" as they are imposed by my government and they had to follow the laws of my government (note that they kept saying "your government" not "the government" or "our government" which really made me feel like they were hostile towards me because they dislike my government and they were the ones that had a problem with my government). Yet, 10 minutes later my boyfriend called and he asked them to restart my plan for $40 and they said "ok no problem" and done. He asked the guy, "sir, what is the amount that will be billed to the card?", "$40" he said. "$40 even, no taxes or any other charges?" my boyfriend asked. "No. $40 even" the guy replied. And I wasted 20 minutes of my time and got yelled at over something that my boyfriend was able to get done in less than 5 minutes and no one even argued with him. But, thinking back, every time I've had a problem with them and they can't help me, it's always resolved after my boyfriend calls. From reading other posts here it sounds like their customer service is pretty bad overall, but in my personal experience, there's been a significant difference between how they treat me and how they treat my boyfriend. So if you're a woman, be extra prepared to be treated like you are not a valuable customer and like no one cares what you have to say. Also be prepared to pay hidden fees.

John

{ 10/14/2011 }

So far so good. The LG Optimus V is fantastic. I simply could not justify paying $90 with Verizon or ATT for cell phone service...so this is working out really well.

Guest

{ 10/12/2011 }

I had VM for well over a year but temporarally disconnected my phone for a month due to low funds and was told as long as i reactivated within 90 days my phone and plan would still be there.When i called to reactivate it I was no longer in their system at ALL! After speaking with their so called supervisor he told me that they issued my phone number out to someone else and if i want to reactivate i have to pay 35.00 instead of 25.00 because that plan is no longer availible. He assured me there was no one else higher than him to talk to. Their customer service is horrible! I lost my phone number that all my family and friends have due to mis information that THEIR REPs gave me and now im SOL!
Verizon has a prepaid for 20.00 a month unlimited texting. since i dont use voice hardly ever i can add a few minutes that roll over if i dont use them. I will spend less than i did with VM. Obviously VM does not want or care about their customers so im moving on.

robert price

{ 10/11/2011 }

i recently bought mins threw web site,they charged me twice,on same day back to back,one for a couple cents more,the rep said there was no proof on there part so i shared my bank statment with her,then i got there att, they stole my money,i am persuing charges aginst the person that done this,mabey even trying to sue,im very dissapointed,i have 3 phones by them,consistantly,is this how i can trust there reps for buisness,just to say PISSED.

LAK

{ 10/07/2011 }

Is it perfect? No, but for the low price of $25 per month for 300 talk minutes and unlimited text and data, I cannot complain. I'm saving so much money versus the big guy carriers that I can never go back to non prepaid. And, yes, I've used their customer service with mixed, but mostly positive, timely, friendly results.
My LG Rumor Touch is great for texting with my fat fingers on the full slide-out qwerty keyboard, & call quality has been good too, especially speaker phone volume and clarity which I use all the time.
To be expected, service in rural areas is slower and lower, but I've nearly always been able to connect. City service has always been top notch 3G, which is good for the limited web/data surfing I do.
Speaking of coverage, the Wilson Sleek cell booster is the best 100 bucks I've ever spent. It nearly always takes what would be no or only one or two bars on the road & gives me four or five. With the home adapter kit & my new Panasonic TX-TGA420 home phone hooked up to the cell via bluetooth, I'm now making cheap long distance calls with excellent clarity from home!

Trish

{ 10/06/2011 }

I have had this service for 6 years and love it. They are GREAT in customer service and help. Very very few dropped calls. Keep going VM...

Sam

{ 10/03/2011 }

Sure. It's affordable. Sure, they're starting to get android phones. Sure, it might be a decent alternative from other expensive services. But I'll tell you right now, this service is absolute garbage.

I can never go online in my house, or many other common places. I get dropped calls everywhere. I can't send messages more than 20% of the time. I can't do anything a SMARTPHONE should be able to DO.

I'm honestly tired of VM and everything they stand for. Terrible customer service, terrible phone service, and terrible company.

JESSE

{ 10/02/2011 }

IVE BEEN with virgin mobile for about 3-4 years. and this is what ive learned.

Its a GREAT SERVICE if your tight on money. But there customer service is HORRIBLE. I top up with cards only now. DONT BUY A PHONE ONLINE ESPECIALLY DURING THE HOLIDAYS. it will never come on time and they customer service really cant help.
Its A GREAT PHONE for your kids the unlimited texting is awesome. but i do get choppy service and the occasional dropped call. IF YA WANT A PHONE JUST FOR TALKING GO WITH ATT GO PHONE. im tempted to make the switch. but if you like to text and talk i cant find a phone out there that offers as much as virgin mobile FOR THE PRICE. this phone is GREAT FOR TEENS AND KIDS. if your a adult id spent the extra 10 dollers and get a different company and if you can afford the extra 10 dollers this phone isnt that bad. SERVED ME WELL. att go phone i think will be better. thanks. AS FOR THE PHONES I HAD 1 PHONE LAST 2 YEARS NVR BROKE I LOST IT. it was the cheapy 10 doller phone. little bastard nvr broke. i droped it and it split open but it together and it still work.. and i droped them from up a ladder.

ShyGuy101

{ 10/01/2011 }

Virgin mobile sucks! they scam you, and do not help you what so ever. SCAMERS!

Toni Shuck

{ 09/30/2011 }

Have had their phone for over a year now. Have automatic withdrawal for monthly fees. In the past 3 months they have withdrawn to much every month. Now they think I'm the problem. Needless to say I'll be looking elsewhere for a cell phone.

Joey

{ 09/29/2011 }

Today I found out that they have been charging me 35 cents a minute for years when I make toll free calls. Even though my plan is 10 cents a minute local and long distance. I'm switching over to Koodo and give it a try. they have a 45 dollar a month plan for unlimited calls anywhere in Canada.
I spent thousands a year on virgin pay as you go and they were ripping me off the whole time. Nowhere on their site can you find what calls you actually made and how much they charged either.

Carlos Sy

{ 09/29/2011 }

I have used Virgin Mobile for the past two years. I do not use a cell phone very often, and have found that phone companies couldn't care less about your satisfaction. There are no good choices, just some that are less crappy. Over the three years, Virgin Mobile has continued to change and rearrange their plans, and made them more and more pricey. Now that they got rid of all of their SMS plans, I decided to switch to PlatinumTel, which seems to have fairly reasonable rates. Also, the Kyocera phone that Virgin offers is simple sturdy, but has a lot of bugs, and the battery keeps failing.

Daveinlex

{ 09/28/2011 }

BEWARE!!!!
Their customer service representatives lied to me several times. I have a Motorola Triumph phone purchased 8-21-11. On 9-12-11 I contacted VM because my phone malfunctioned and would not obtain a signal. After more than 2 hours on the phone with various VM reps it was concluded that the phone needed to be replaced. I was informed that a NEW phone would be shipped to me within 24 hours. Being satisfied, I thanked the rep and got off the phone. 2 days later I called back since I had not received the phone nor had gotten the email conformation with the tracking number I was promised. The new rep told me that the phone was out of stock but I should have it by end of the week. Monday 9-19-11 no phone, no email. I called again asking to speak with a manager after 20 minutes on hold I speak with a manager and was informed that the phone was out of stock and that it was impossible to ship me a phone. I asked when a shipment was due and she did not know, I asked if she could transfer me to someone who would have the answer and she told me that she could not transfer the call. I called again 9-22-11 spoke with a manager and was told that the Triumph was a popular phone and they were out of stock but they were expecting a shipment on Friday and that my case had been "escalated". I called Monday 9-26-11 and was told that I should be patient and that I could call back on Wednesday 9-28-11.

I called today 9-28-11 and asked the CSR if I could order 10 new Motorola Triumphs for my business...Elaine told me to hold on while she checked the inventory. She got back on line and said that yes, she could ship the 10 phones out today. I asked her to transfer me to the supervisor and I explained to Brad my dilemma and he said that they were out of stock because my replacement would be a refurbished phone NOT A NEW PHONE. I have to wait until they have one and he had no way to know when....then he hung up on me. $299.99 phone less than a month old when I called with the problem. BEWARE!!!

I could have, should have taken the phone back to Radio Shack within the 30 days but messing with VM I lost the chance.

I was with AT&T for many years and I moved to Virgin Mobile because the price was better and AT&T customer service had gotten horrible. I have to tell you...my experience thus far with VM...their customer service is far worse than AT&T and I didn't think that was possible!

AQ in NYC

{ 09/28/2011 }

I've been fairly happy with my little phone--it was the one that came free with the deal. How's that for cheap. I don't need the web surfing, though it has some web ability, and I'm amused that every once in a while I can check facebook and even see Yahoo news or BBC headlines when I'm on a bus. I had an iphone for a couple years and don't miss the bills, though I'll probably get another smart phone this year or next. In short, for a 60% cost savings--I have the 40 dollar plan--I've only once run out of minutes and I've learned how to text and I feel like I've won the lottery.

Best Deal by FAR

{ 09/28/2011 }

Bought my virgin phone in april 2011....the first couple weeks was hell...but customer service was able to fix my web problems. After a rough start i can say it was well worth it to save HUGE amounts of money. Where can u get unlimited data (no caps), 300 mins and text for $25 a month ( im grandfather in old plan) its $35 now for new customers. Just make sure u got good coverage in your area before you buy!

Sean

{ 09/26/2011 }

So far everything has been great. I just bought the LG Optimus V from HSN, ($170 total but 3 flex pays of $57. Also came with rubber case and car charger). The phone itself is well worth the price, and service in my area (Atlanta) is good. Call quality is good also. Battery life is exceptable once you optimize it. I can go a whole day easy with moderate use. 3G speeds in my area are also good, I average around 550Kbs - 650kbs and during off peak hours it goes up to 2MB down sometimes. My biggest gripe with the service is, Virgin/Boost Mobile only use Sprints native network. Which anywhere other then a Metro city or major interstate Hwys, coverage is spotty. If you have Sprint with contract, you have access to free roaming (Verizon Network). Sprint disabled that with there prepaid phones. If Sprint would allow for paid roaming, Like Metro Pcs does, I would not really have any complaints. Sprint should just charge say $0.20 min. for roaming. Other then that I am happy.

JOHN T BURR

{ 09/26/2011 }

I tried switching from ATT to Virgin and after a week of frustration and expense returned to ATT. I got zero to 1 bars in my office--even though Virgin assured me I'd get excellent reception (with ATT I have 5). The whole experience was negative and I could not get a refund even after being assued I would.

Yeah Dog

{ 09/26/2011 }

Great so far. I bought an Optimus on sale at Radio Shack, took it home and activated it. Tried activating it first on the phone and got an error message, then went to the website and figured out that you need to set up an account first. Then it worked perfectly. It really wasn't that difficult.

Call coverage seems to be as good in my house as my Verizon work phone. 3G coverage is spotty at my house, but around town it's fine. I know the network isn't as good as Verizon & AT&T, well aware of that going in. I was actually surprised at how well my speedtest.net results were. I haven't had to call customer service yet, but my expectations aren't that high for $35 / month. I figure we'll get through it.

Bottom line, if your expectation is to have a beautiful 20 something american smile and hold your hand while you struggle through the most basic troubleshooting of day to day issues, then you need to go ahead and sign an enslavement contract with one of the big 3 carriers. Me, I'll take the $50+ per month savings along with my wits and a little willingness to work things out and be quite happy.

Trash Service

{ 09/25/2011 }

I got VM because I was in school and needed something affordable. Getting the thing activated is a job in and of itself. The customer service menu really gives you the run around and it takes a ton of guessing to get to an operator. They take forever, they have billed me twice before, my calls are constantly being dropped (it happens to me every day without fail), their selection of phones is pitiful, my reception in my hometown where I bought the phone is awful, I could go on and on really. I stayed with them long enough to really give them a chance and at least use the phone for what it's worth. I'm getting rid of this crap next month. DON'T DO IT! Oh, and I recently received a VM message stating that if you want to change your phone number, they will be charging $10 to do it online and $15 with a live advisor. Ridiculousness.

Sheesh

{ 09/25/2011 }

What you must know about how to "Top Up"!!! If you go to their web sight to pay them STOP before you select "Pay Now". I just learned I would have to look for "Top Up" and select it first. I have been paying for multiple months at once, and just learned that every payment made online has gone to pay by-the-minute charges, rather a more econamical monthly plan payment. Very Deceptive. Got no special paperwork about how paying works. Never got a phone manual either. If I get satisfaction in my work with their customer service dept, I will update my review, but want to warn everyone today and maybe save someone some money and blood boiling.

Former Customer

{ 09/23/2011 }

It is nearly impossible to cancel a Virgin Mobile account. Never agree to automatic billing. They will not refund your money--even after saying there will be no further automatic billings.

clarissa m

{ 09/20/2011 }

I bought the LG rumor and in less than a month, phone screen went black, called virgin mobile on the 10th and was to receive a replacement phone in 3 - 5 days. As of today the 20th I still don't have a phone and they keep giving me the run around. Those customer "no" service in india or where ever they are located half of the time have no clue what they are doing and each time you call they tell you a different story. Other reputable networks are now offering pre-paid services and even cheaper, and of course I am switching, atleast if I have a problem I can walk into their store and speak to a live person rather than dealing with morons over the phone

Stampee

{ 09/20/2011 }

I rate this company ZERO stars. I have been with them for 8 years, and have had nothing but grief the past year.
Their website is the PITS. I am a web page designer and have run my own internet hosting company for 15 years now. I have never seen such a mess of a website. Plans are impossible to find on their site. They constantly keep putting me into auto monthly payments. I deselect this option and the next month I am on AUTO pay once again. Deselecting auto pay brings up 4 pages of WARNINGS I have not selected auto pay and the world will end because of it. I continually have to keep entering my credit card information, even though I use paypal to make my payments. WHY? whom are they selling my credit card info to? Why must I keep updating my information every single month? This month I somehow had $13 credit in my account. Dont ask me how it got there. I certainly did not make a wierd payment like that. GREAT YOU SAY? wrong. You can bet they will charge me for this in the near future. Going to my account it does not show ANY payments this month, even though I just made a $10 payment.
I could go on and on about their deplorable billing system.
Their actual phone system is terrible also. Continually people leave me messages and my phone does not show me having any messages. Than a week later I will find a message waiting. I guess they have some sort of time travel feature? People will call me and the phone will not even ring! Once again, is this some sort of un-known physics? if you think this is just my phone. 3 other Virgin users I have talked too all have this problem. I once had a message come thru 3 months after the person left it. The only reason I have put up with these assholes for so long is their paylo 400 minute plan for $20 is the cheapest I have found of any company. Is it worth this kind of grief? You will have to decide that for yourself. I am done with these shitheads. I am switching to a new company. Oh yeagh, one last thing. If you like to talk to cutesy sugery smooth reps in other countries, that do not do anything but lie thru their teeth, than this is the company for you. Maybe call virgin if you are having a bad bad day and listen to their Muzac and lovely sounding reps. DONT call them if you expect any actual action to be taken.

stanley

{ 09/18/2011 }

virgins web connectivity is un balievable,sometimes when you go on to the web it cant even load that page because its so slow.it even freezes while its loading a video.

Pete

{ 09/18/2011 }

The service is ok although the coverage is limited to the Sprint 1900mhz network. The billing system is mess so only use prepaid PINs to avoid them double billing your credit card . The phones don't seem to last . Customer service is mediocre, Lastly, the value of the service for me was lost when they increased the rates on my monthly plan form $25 to $35 .

NOT HAPPY AT ALL

{ 09/16/2011 }

STEALING MY MINUTES!!! everyone please read...
deceptive!!! you better keep real good track of your minutes (unless your phone actually has a calls log that will show you EXACTLY the time duration of your calls including the seconds - incoming & outgoing!! cuz my Samsung Intercept does not!!) because I bet I'm not the only one!

Summary: I installed a "minutes tracker" app on my smartphone and low & behold... my minutes used counter kept showing 1 minute longer than my actual time on calls. I know they round up so if I talk for a minute and 45 seconds... I will "use" 2 minutes, right??!! WRONG!!! My call log on the internet kept showing an extra minute. Like the 1.45 call... 3 minutes were taken away?!!! I don't have to be a genius to figure out that when you round up 1.45, it's 2 not 3!!! I have called customer service on this several times since I have actually been keeping track (since last week) and keep getting the run around. The 1st time I called was a few days ago. The man kept trying to tell me the usage was correct and I can see it on the website... DUH that is how I KNOW they are charging me more than what I am using. I got a little mad and explained slowly so he would "understand" and he said to keep track for a few days and if it keeps happening, call back and they will open a troubleshooting ticket and investigate and "apologized for inconvenience". OK I gave them a chance. Called back yesterday after again 2 calls I received were a minute more than my actual time on call - with the rounding factored in! Called back, said it was still happening. Man said he was going to open a ticket & investigate, give them 24-48 hrs & call back for status. Also wanted to know what the phone # was that this was happening on. I do not use my phone often (actually barely!) so the only one I could tell for sure this was happening on was the 1 person that I actually talk to. Did not see the point in him having this info - since it is on the website anyway but OK I'll oblige! Gave it to him. Got a call this AM from someone else and was on the call for a total of 45 seconds. I waited a while and checked the internet log on my account & once again, not 1 minute was gone but YES 2!! I called back to get status because obviously the problem has not been fixed. I got a little irate when the man said there was no ticket in the system!!! R U F-IN KIDDING ME! HE once again tried to tell me I can look at my usage online and see how long I was on the phone. I became furious and told him their system is incorrect and they better fix it quick because i was tired of getting minutes taken away that I am not using. All the while, having the rounding up factored in!! He said he would open a ticket to investigate, I was told yesterday that one was going to be opened so I guess we'll see. Oh and this time he said it will take 3-5 business days. Wow, policy changes quick! Yesterday I was told it would be 24-48 hours! HMMMM!!! I do not have the unlimited talk plan so yes this is a big deal to me, as it should be to everyone! BEWARE!!!!

Devon

{ 09/14/2011 }

worst service ever. I thought it couldn't get worse than some of the other carriers I tried, but I was wrong. This bunch is nothing but a bunch of crooks.
Every time you call you get a sugary voice from another country telling you, "No. You can't get a refund for the device you returned." After you argue with them for fifteen minutes, they will say "Yes. You will get a refund in 6 weeks." 6 weeks later, you go through the same thing.
Internet service has been out on phone for two weeks, they can't fix it. Answer from them "We have send you problem to corporate to fix. It will take 72 hours." 72 hours later, you get the same answer.
Paid $200 for phone, three months later, I am canceling acount, lost the $200 as they don't allow unlocking phones.

Wendy

{ 09/12/2011 }

I started my Beyond Talk service on August 1st that includes 300 minutes, unlimited text and data. For those of you who have never had their service you must pay for the month before your minutes will start over. On August 28th I paid for my September service. On September 1st my minutes didn't restart so I called customer service. The woman didn't want to help me and told me to wait until midnight. If I paid for my service I should be able to access my service. I asked to speak to a supervisor who apparently didn't exist. I called back and spoke with someone else. They restarted my minutes and thought everything is okay. Later, when I checked my credit card bill I found out that they charged my card FIVE TIMES. I had to call customer service which took over an hour to sort out. When I tried to contact them online I only got an email asking me to complete a survey.

TTFK

{ 09/08/2011 }

After several years of using Virgin Mobile, I am now planning on moving to an alternate carrier. This has nothing to do with the phones themselves, of which I have owned many, from the most basic to my current Optimus. Rather, it is the host carrier coverage.

It seems that the few areas I need to use my phone the most, including my home and vacation cottage, are all Sprint dead zones. Meanwhile, my friends with Verizon coverage chug right along. After years of this, I'm ready to give up my $25/mo 300min/text/data plan for service that actually WORKS in my own home.

Pete

{ 09/06/2011 }

I have had Virgin Mobile for 6 years. I do have to admit that their customer service can be bad at times. Usually their reps don't speak good English. I've had many different phones with this carrier (get a new one every 6 mos to a year). Every time I have had a defective phone they sent me a brand new one no questions asked. Their prices are great and everyone puts their service down but I personally have never had a dropped call. I live in arizona so It's pretty good coverage here. I have had other carriers and IMO I'd say for the money I can't complain. My internet works just as fast as any of my friends on other carriers sometimes faster. I think some people just need to be a little more aggressive with customer service. They have always been willing to fix my problems. All in all VM is a great company with great plans at least IMO.

luc s

{ 09/06/2011 }

They double billed me. I got my bank to take off one the charges and put it into contest. The crooks at VM then got vindictive and will now only accept payment with a top up card. Use any service but this.

jjon

{ 09/06/2011 }

Pure junk. Run by a bunch of crooks. Truly the pits.

Margaret

{ 09/04/2011 }

I have a Virgin mobile cell phone and it was bought out by another phone company, I used to pay &20 every three months for 200 minutes, they now say I can no longer get this that I have to pay &20 every month, This is the last time I will pay anything, I will go to another cell phone company.What cell phone company bought it out? Please let me know why I am unable to get the same service that I had.

Kathy

{ 09/02/2011 }

DO NOT USE THIS CARRIER unless you are tight on money or completely inconsistent coverage does not bother you. I was enticed by the price but now I am beginning to think it is not worth it. The texting is failing almost everyday now and I am extremely frustrated. You really get what you pay for. All customer service does is tell you to reprogram your phone. On top of that, the internet is slow as possible.

Burt

{ 09/01/2011 }

@ wondersnevercease:
You might want to check out Tracfone.
I've had them for about a year and have had no problems.
Also have great reception and Nationwide coverage. I don't know where you drive your truck but I get great service even on I-80 across Wyoming.

elliott

{ 09/01/2011 }

if i could rate this company 0 stars i would all i have is problems with these people taking money from my phone from being charged wrong amounts for studio v to just money diappearing then arguing with customers service you get some of your money back then the next day it is gone again. WHAT ARE THEY DOING????? TAKING WHAT THEY CAN GET IF YOU DONT CALL THEY KEEP YOUR MONEY THIS COMPANY PLAYS GAMES. Please dont give your money to this company and maybe theyll go away

Chris L

{ 08/31/2011 }

I live in the Hampton roads Va area and was sure I would get a good signal with my 200 dollar phone I got from Target. It's not like I live in the mountains. I've had my phone for less than a week and I think I'm going to refund. When the hurricane hit i was patient when the phone didn't work. But now they say the issue is resolved but hey, my phone can't get a damn signal half the time. I'm not far from civilization. I've called customer service, who I can't understand half the time and they asked did i check the coverage map? YES I did, and it shows I'm in the coverage area. Unless you live smack dead in the middle of a big city, I wouldn't go with VM. Now i gotta tell all my contacts I'm changing phone numbers again.

wondersnevercease

{ 08/31/2011 }

this company has no customer service. i pay my bill with paypal they double billed me last month and this month. this month they double billed me refunded one of the amounts and then suspended my phone service and no amount of trying to get it resolved through their overseas customer service worked. I spent all day today from 3pm until 930pm trying to get someone to help. there is no management to talk to and when you email this company all i have ever received back is an email asking me to do a customer sevice satisfaction survey. so i was billed twice this month one fee was returned and then my phone service suspended and now i have no phone and they have my monthly fee. i am a professional driver i was stranded out of town today went to call dispatch and that is when i found out they suspended my service. it is now 10pm and they say they have customer service from 4am to 9pm pacific time but nothing came from me talking for hours to them. it is out sourced to another country and you never are allowed to speak with management or higher up to get help. I just ordered their optimus v phone but cancelled it if this is what happens? now no phone but they have my 60.01 cents for this months fee of unlimited.

Erick

{ 08/30/2011 }

Got the Optimus V which worked good at first. I've now been without internet for a month, my second month with Virgin. Out the door with them and Sprint. 25 bux a month just isn't worth the headaches with their lame service. I've been a sprint customer for over 10 years. Never again. ICYDK Sprint owns Virgin who's based in Europe. I can't imagine what it's like on the other side of the pond.

Alice

{ 08/30/2011 }

This is a honest review from someone who sold Virgin Mobile as a retailer. It all depends on the coverage in your area. I had dropped calls at home even though the coverage map showed excellent coverage, but when I am outside, I have better service. Even though it is supposed to be equivalent to Sprint service, I've always had my doubts about whether Virgin Mobile customers have less access to all of Sprint's towers. I also sold Sprint and had customers complain about having service and no dropped calls when they had a Sprint contract compared to Virgin Mobile phones where they have dropped calls and lack of service, but I'm not sure why this is the case. On paper, it should be equal to Sprint service, but it is NOT based on tests we have done. I know this has rarely been an issue for Boost customers. Another problem with Virgin Web connectivity that Boost customers do not seem to have is lack of connectivity at night- "data requests busy. try again later." The automated system is annoying, and it is hard to get to a live agent unless the customer knows the dealer support line. In terms of phones, the Triumph is a fully loaded phone that can compare to high-end phones postpaid companies offer. In terms of pros, the prices are great. It is hard to find similar prices at these costs, especially if you sign up for the lower limited plans. Overall, I would recommend customers to check the coverage first before purchasing a VM phone.

annoymos

{ 08/30/2011 }

never use virgin mobile. they have the poorest customer service ever!. they don't seem to know what thy are doing!

Terry

{ 08/29/2011 }

I am dropping Virgin Mobile like a BAD habit! I was on their 400 minutes per month for $20 plan and have never seen such HIDEOUS "customer service" anywhere. Do yourself a favor and avoid this nuisance of a company at all costs!

John Sielke

{ 08/28/2011 }

They claimed "EXCELLENT coverage in my area. Not true. Had NO bars in house, and only 1 bar outside, depending on where I walked. Numerous emails to customer service went unanswered. I called, and after being fed up with the voice mail garbage, finally got a representative, unfortunately, very marginally English-speaking. I tried to cancel my account, and was told that "that is a problem" because their servers were down. To avoid being ripped off, I cancelled my Credit Card. I was told "NO REFUNDS."

AVOID this outfit! I switched to Cricket for a little more, and have good coverage, friendly customer service.

KB

{ 08/27/2011 }

I'm about to buy the LG Optimus V. Heard nothing but great reviews for it and on sites like VM, Best Buy, and anywhere else you can buy the phone it usually gets 4.5 stars out of 5 which is great. Sure you'll have the few incompetent how can't figure out how to use it and the people who complain about every minor detail. People on here seem to be the same. Then again you can never really trust review boards on a product because 90% of the people who are willing to review a product are the ones with problems. If VM is working great for some why waste the time to rave about it. People who are bitter are also more motivated to diiss on a product. Some of the complaints on here are laughable. My buddy already has a VM phone and says it's pretty good. That's all I need to save about $35 a month by switching from ATT and I don't have a data plan and still paying $35 more. Suggest those with coverage problems probably should've gone to their website and use their coverage map BEFORE you buy the phone like a normal person would. Also, if you have problems with your phone like it freezing and battery life that's the maker of the phone not VM geniuses. For all the products I have ever used (not just phones) customer service has always been not a problem for me. I bet the ones on here who have had problems started the conversation on the phone with an attitude as if the person on the other end is the reason they are having problems. I've worked in costumer service and guarantee you the more lipy and attitude the costumer displays the less I care about your problems. Also, the great saying goes "a poor musician blames his instrument" I think applies to most complaints on here (not all but most). That goes for any "review" board. To judge an electronic product I usually look at Best Buy's website. On there the LG Optimus V has, like stated before, a 4.5 star rating. That's out of over 1500 reviews. I think that is a large enough pool to convince me to get it. that and for me to add a data plan with ATT it will cost me around $85 at least. All I want is to check my e-mails throughout the day and maybe jump on facebook once in a while. People who load their phone with a ton of apps are also the ones that usually have the most problems and that goes for every phone and every provider. Common sense people, don't be afraid of it.

Keith Currier

{ 08/27/2011 }

Virgin Mobile simply does not understand the concept of information security. I had a routine billing issue that caused me to submit an inquiry through their Web site. When the e-mail response came back, it contained both my telephone number and password. Anybody with that information can log into my Virgin Mobile account.

I wrote a letter to the CEO explaining that passwords are supposed to be PRIVATE. My password should not be visible to every Virgin Mobile employee, and certainly should never be sent over the Internet via e-mail.

To their credit, Virgin Mobile did respond to my rant. But, not surprisingly, they were not willing to admit that there was anything wrong with their security practices or promise to make any changes in the future.

Buyer beware. Don't use your Virgin Mobile password on any other accounts because you sure can't trust Virgin Mobile to protect your password!

Alex

{ 08/26/2011 }

If you want a better phone, you're going to have to pay twice as much with ATT or Verizon. I went for bottom of the barrel prices and have a functioning scrap heap quality phone. I paid about $80 for a LG Rumor about 6 months ago. I've been paying $25/month for unlimited internet and 450 minutes of talk. The cool thing about Virgin is that you actually pay just the $25/month. With the other companies the bill adds taxes and government fees. Virgin offers a couple of other phones. Better than what I bought but the selection is still weak. Currently, 7 phones in total. No Android 2.3. Currently, the best phone only has Android 2.2. The better phones are probably the way to go. My phone is ridiculous. The Virgin website leads me to believe my phone will surf the internet... with unlimited data to boot. In reality, some basic html browsing works. That's it. No streaming music. No downloading music. No watching videos. No downloading anything whatsoever. No Flash. No pdf's. Sites barely come through. Many errors. Basically, horrible web browsing capabilities. Think 1990's Netscape 2.1 on a phone. In fact... not even that advanced. At the very least, their cheap smart phone is crap.

I've had mixed response from customer service. They've put me on automatic credit card withdraw without my consent... But have switched me off after I complained.

In any case. The monthly rate is about half of most other carriers. It's keeping me loyal. I'm looking into upgrading to their more robust $300 phone.

I'm wondering what the future of this Virgin Mobile is. I've read that Android 2.3 allows for easy use of phone talk over Google's web based Google Talk. Paying for more minutes on a Virgin talk plan wouldn't be necessary if talking over Google's free VOIP service. Will Virgin ever offer a better phone than the outdated Android 2.2's? Virgin has only unlimited data plans. The plans range in price only based on talk minutes. With web based talking... Virgin could be royally taken advantage of.

Me

{ 08/26/2011 }

Has some good value if you can get a signal. Has some Grand Canyon-sized gaps in coverage. T-Mobile Monthly 4G and Page Plus are much better options.

Wllliam

{ 08/24/2011 }

I bought an optimus V three months ago. The coverage near my house is sometimes spotty, but for the most part acceptable. However!! Coverage outside my area is really poor. I will be doing a lot of traveling this fall and VM has almost no coverage where I will be. VM rides on Sprint, and Sprint has roaming coverage in most areas. However, VM does not provide the roaming coverage. I assume this is to keep there price low. However I would like an option to include roaming.

Larry Dillenburg

{ 08/23/2011 }

My Samsung phone went out and I contacted Virgin Mobile. They said they would send me a new one. All I got was a prepaid envelope to mail the battery back from the old one. I phoned them back up and they said then would resend. Never arrived. So far all I have received are lies and no phone replacement. If you do not have this service, do not get it.

kathryn parkinson-gee

{ 08/22/2011 }

do not touch these people with a bargepole...appalling customer service, nobody ever calls back about investigations..they take top ups on unlimited plan..the supervisors never pick up the calls when u request one...truly, dont waste your time or money you will come away extremely disappointed and aggrivated...

Janet

{ 08/22/2011 }

I purchased a Virgin mobile go phone with 1500 hundred minutes. This phone does not work, dropped calls. Calls that do not go through and the phone is difficult to operate. Not worth it.

michelle

{ 08/22/2011 }

I give it a 0, less than 1 star!!! this is THE worst provider. I have a Optimus V,LG Android,smartphone, $200.00 for nothing. the internet NEVER works, the live advisers{customer service}are getting paid to respond,scripted, to everything you say with, Im so sorry for the inconveinence. No you're not!!! I agree with another customer that they never provide an answer for your problem, I hang up and call back to speak to someone different just to see how inconsistent their answer is compared to the last person i talked to. DO NOT USE VIRGIN MOBILE. I wish that these reviews were going to make a difference. I even waited to speak with a supervisor. I just dont know what to say, i usually research products before i purchase them, wish i had done so with this purchase. And i dont ever write reviews but i had to do this.

Dean

{ 08/21/2011 }

I called and asked a representative if porting my number would increase my plan he laughed and said it would not. I did and know it has been increase to 35 I would not have ported my number if i had known this would happened.

This is what i get for customer loyalty.

PAT F

{ 08/20/2011 }

I ported my number from T-MOBILE almost a year ago now glad I did.The service is great no problems at all in the New Hampshire area.
I now pay 20 a month for 400 minutes. Only thing thats been going wrong now is my caller id is saying restricted when making out going calls hopefully Virgin mobil can fix it. Other than that excellent service! I will be porting my other number from Verizon wireless soon too.

vmuser

{ 08/20/2011 }

i have had my phone since April and it started out great i love the service but, for about to months now my messaging and mobile web havent been working to well.. but i still like the rumor touch and anyway i only pay 25 dollars a month

Joe

{ 08/20/2011 }

Absolutely horrible customer service. The reps all sound like robots and they give you wrong information (they told me my phone didn't come with a SIM card when it's supposed to). The agents in the phillipines don't understand what you're saying and they just seem to read from a script waiting to get rid of the call. The plans are the cheapest but VM needs to get some local real customer service agents.

shonda

{ 08/19/2011 }

I have been with VM for almost a year and I love the service. I have never had a problem with my phone or the customer service. I got tired of paying all that money from Verizon and the other phone companies. And yes I've tried them all.

dimitri

{ 08/18/2011 }

I just bought the LG Optima from Virgin and love the phone even though I have not yet been able to figure out the web on it. I had Verizon for many years and couldn't wait to drop them. I paid with Verizon over $150.00 for unlimited everything, Now i pay $55.00. Amazing! I give them a 5 star rating because for the price, they are exceptionally good in my opinion.

Abraham.c ramirez

{ 08/18/2011 }

Vm is GREAT!!! Its plans are exellent and the phones are not the best but what do u expect from a prepaid carrier, anyway the cons for vm is sometimes the internet is slow and it drops calls from time to time but other than that i recomend vm!

Adam S.

{ 08/18/2011 }

I tried out the service for months and really liked my service with them. Porting my number over, I have been out of a phone for a week, it was supposed to take a few hours, and up to 24 hours... Well, guess what, I called every day, promising me it will be ready in 2 hours... Still, nothing, hours later, I call... Another 2 hours!!!... Anyways, they are the slowest in resolving issues, I depend on my phone very much, I should have never relied on a company like this for important part of my business.

Dallas

{ 08/17/2011 }

Bought the Motorola Triumph and have no or limited coverage in our area. Tried to return phone after only 3 days and Virgin Mobile has given us the runaround ever since. As a business owner myself..THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! THEY ARE COMPLETE CROOKS! They also made unauthorized charges to our credit card which we had to file a dispute for the transactions with our credit card company. WOULD NOT RECOMMEND TO ANYONE!!!

Bill

{ 08/17/2011 }

We have two Virgin Mobile phones and they work Great! The OPTIMUS Smart Phone for $25 per Month is the best deal Hands down!My wife uses the M2100 and it works great, I just ordered a Mantra M2100 to replace my Straighttalk phone. We DUMPED NET10 And now Straighttalk because their NON service is NON Existant! There isn't enough space to tell you how BAD they are.
Virgin Mobile works great in Florida!
NET10 NEVER worked ,and their service is worse than the IRS hands down!
Straighttalk is the same company as Net 10 and Tracfone is the parent TURD!
35 days and 5-6 phone calls, over 4hrs on hold and listening to robots, STILL NO REFUND from NET 10!!!!!

Micah

{ 08/17/2011 }

Pro:

35 bucks a month(formerly 25 bucks a month) I get 300 minutes and I can surf the web and text till my heart is content

Cons:
Awful customer Service(Subtract a star).
There is an obvious language barrier, the voice prompts are confusing and the customer service reps are often times confused and dumbfounded

I am signed up for automatic bill pay but every month i have to call in to have them manually do it? Which means my phone gets cut off EVERY month at the day it is supposed to restart because they never automatically take the money out(Subtract a star)

Signal issue--Sprint has great coverage here in rural area but Virgin mobile's coverage is awful even though Sprint= Virgin Mobile(SUbtract a star)

And their is an obvious text delay as well sometimes i do not receive text messages at all. Subtract another star.

Joe

{ 08/17/2011 }

I am not a power user so Virgin Mobile is ideal for me. I need an inexpensive smart phone to keep my on time and entertained and I am b=very happy with my LG Optimus V. VM runs on the Sprint network and in my area the service is very good. Sprint can be spotty so if you know their service is not great in your area, VM won't be either. Customer service for me was fine when I needed it. If your expectation is that they will replace a full service carrier you will not be satisfied, but if you are looking for a less expensive option and are willing to accept some of the trade offs. I highly recommend Virgin Mobile.

Cathy

{ 08/16/2011 }

16 days and still no service. I bought a Triumph on July 31. It is now August 16 and despite numerous calls (all initiated by me) they still cannot get my service to work. They promised that it would be fixed in 24-72 hours, then 6 days. When I called after 7 days, they said they need to "escalate" the issue yet again. If I had not called, no one would have done anything. They said it should be taken care of in 72 hours. It is now about 100 hours later and still no word.

The level of disorganization is unbelievable. Every time I call, I need to explain the problems over and over. It must be routine for people to go weeks without service.

I really want to use the Triumph but even if they ever decide to fix my service, they have lost a customer.

Based on what I have seen, this company should self destruct.

still shaking my head

{ 08/15/2011 }

I had an Optimus for 36 hours before it failed completely. Took it back and received a refund but could not get a refund for the $45 plan from Virgin Mobile. Call center in Manila was resepctful but useless. Email to csutomer service was hopeless and to top that the post that I wrote for the Virgin Mobile website was rejected. Of course their ratings and reviews on their site are good. They reject the reviews that hit too close to the truth for their comfort.

donnamac

{ 08/14/2011 }

I've been with VM for several years and have had good luck with them, But looking into other providers. The VM phones are too expensive and Net 10 has the same phones with more options for less money. Have had a problem with them taking money from my account for the 4.99 a month text plan when I didn't authorize, I complained and they refunded my money.

Wolfe

{ 08/13/2011 }

If I could pick less then one star I would. I tried buying a replacement phone for my niece. Hers was stolen. After 2 weeks 20 phone calls and hours of time on the phone. I just added her to my Sprint account. If u want to be pissed off beyond belief and have people that barely understand English then they're for u lol.

S. Booher

{ 08/09/2011 }

If I could have posted no stars I would have. Purchased a phone from Virgin Mobile when my phone broke. I had originally purchased insurance on the phone but Virgin Mobile never made any of the payment so 6 months after I purchased this and my phone broke I find out I have no insurance even though I was mailed the paperwork for it. They could not provide an order number for the phone I bought to replace the broken phone 4 days after the order was made. However, they did have my $160.11 and could not find that either even though I gave them the information in order to trace the payment. Spoke with 2 customer service supervisors Lewis very helpful however Kristin was very argumentative and refused to let me speak with her supervisor or even give me their name. To date this has still not been brought to a conclusion but they have my money.

G.R.

{ 08/09/2011 }

Because virgin mobile has raised their prices, they now suck!! They were the best deal around ($25 unlimited web & email) for those that cared more about internet than talk. Now it's $35. And their internet service availability hasn't improved. Not exaggerating, their web service is - error: network down - at least one third of the time. Which for $25/month I could tolerate but not for $35.
But if your on a budget and only care about talk $20 for 400 minutes is a good deal. Until they raise their price on that too.

yagwit

{ 08/08/2011 }

Rumor Touch is a horrible phone. The $25 plan was great for my daughter. She doesn't talk much so the unlimited texting is nice. She runs wifi at the house & VM internet out. The net is slow. I'm please with the price point. Until she gets a job, VM is an excellent answer to my teens mobile needs. Each time I have spoken to customer service, they have fixed my issue. I even had the rumor replaced because the touch function wasn't working. 1 year warranty on a prepaid is nice. I had to pay out of pocke to replace my contract phone. Overall I'm happy. I think if I upgrade her phone will be long term customers.

Old User

{ 08/07/2011 }

The internet service (WAP) never works. You can download the right config package for your phone from Virgin Mobile's site but you will never connect to the internet since they discontinued that service for the fast majority of their customers (i.e. all the PAYG people). And they didn't tell anyone and still don't admit to it. Bad

Jan Peterson

{ 08/07/2011 }

I need a phone only sporadically - heavy around the holidays, one or two calls a month otherwise - and Virgin Mobile fits my budget; a cell phone is my only phone. However, Virgin's customer service is lackluster at best. Response times are very poor and advice is incomplete. Solutions do not address potential problems - if the advice does not work, you have to start all over with a new complaint and another 3-day wait for more advice. And they always, always have excuses; it's been that way since I started with this company.

Napper

{ 08/05/2011 }

Horrible customer service. Tried to straighten out a billing problem -minutes wiped out- and I felt I was taking part in a "who's on first" comedy skit and I was Lou Costello. Hard to understand their accent as they butchered the English language. On top of that the foreign rep lied to me just to get me off the phone. Just received an email and told I needed to top off more min.s when it was not scheduled for 2 more months and no bonus minutes were ever added. This is not an isolated incident but now a 3 strikes and you are out case. Bad history of poor cus service. I am dropping them immed.

T

{ 08/04/2011 }

Absolutely the worst customer service ever, impossible to understand and rude to customers. The positive reviews must be Virgin employees or those rare customers who actually got a phone that worked.
My experience with Virgin Mobile: It took 7 days for the phone to arrive, though I was promised 3 days. The first night, I tried to activate the phone, and it failed. I called customer service, and was told to call back in an hour because it takes time to provision the line. In an hour, their support line was closed.
Next, I called back the next day, and was told to call back on Monday because it was a weekend and it would take 72 hours to resolve the issue.
I called Monday, Tuesday, Wednesday, and Thursday. I got the same lies each time. We are sorry. It will take 24 hours to resolve. We will have somebody call you.
Tomorrow, if it does not work, I will return it for a full refund. Fortunately, that appears to be their policy for internet purchases.
I always thought Richard Branson prided himself on superior products and better prices than the competition.
Virgin Mobile is a complete failure in my book. I will not recommend them to anybody, and I will not use anything from this company again.

rman33

{ 08/04/2011 }

Virgin Mobile "Top Up" cards have an expiration date after which they become invalid.

These cards are purchased at retail locations and the retailer remunerates funds to Virgin Mobile as the cards are sold – not as they are used. The expiration date allows Virgin Mobile to pocket vast sums of money from the expired cards without ever having to provide the service that the customer paid for.

This constitutes breach of contract and may violate certain fraud statutes. There are no expiration dates printed on the cards nor should there be. The card constitutes a contractual obligation on the part of Virgin Mobile to deliver the services that have been paid for by the customer. If cards are allowed to have an expiration date then, in the case of an expired card, the customer is not receiving the goods and services for which he has already paid. This is the very definition of breach of contract. I am currently exploring litigation.

I recommend that no one do business with Virgin Mobile. They engage in fraudulent business practices and cannot be trusted to deliver on their contractual obligations.

ty

{ 08/04/2011 }

i been with virgin mobile almost six years and i have to admit virgin mobile has its pros and cons like there signal coverage but otherwise a good mobile carrier and by the way virgin mobile and boost are carried by sprint

FrustratedinVirginland

{ 07/31/2011 }

I attempted to switch to Virgin Mobil from T-mobile after hearing rave reviews from friends who had previous switched. After an hour and half of conversation three days ago (being transferred 9 times!) 3 calls today (5 transfers) and an hour and half of customer service, I can finally make phne calls but can not get access to the web. Needless to say it's been a very frustrating experience and I WILL be switching back to my previous carrier once this month is up.

Tink

{ 07/31/2011 }

Got my VM last month and it's AWESOME! I got a kyocera loft and the internet is great! I don't use the mobile internet. I use an app called opera mini! Txting & calling is great! Customer service is great 2! :)

Cameron

{ 07/30/2011 }

VIRGIN MOBILE SUCKS!!!
I end up loosing more $$$
in airtime then I actually use
network is very unreliable
constant problems with connnectivity
to email and internet. tech support
gives you the run around takes 72
hours to fix a problem at minimum
then you get every appology and excuse
why the problem cant be fixed
AVOID VIRGIN MOBILE
BIG FAT RIP OFF

Doug

{ 07/30/2011 }

Worst customer service I have ever dealt with. Took 4 calls to get activated and 6 calls to get insurance, and still have to call each month to get insurance paid, even though credit card on file

atpeace52

{ 07/27/2011 }

If you find you have to call customer service at Virgin Mobile.. ASK for Winnie!
Spent a week off and on talking to customer service and she is the best hands down..!!!! She knew what she was doing and was patient with me. I interrupted her and she took it all in stride and fixed my problem in nothing flat.. YIPPPIE happy guy..! Thanks!

Mina

{ 07/27/2011 }

Super happy with my phone. I've had the Rumor Touch for over a year now, and it still works like it's new. I only pay $10 a month -total- and I get 1000 texts; it's just enough for me. You don't have to be on the $35/month plan to own one of these phones. Touchscreen phone at $10 a month? Perfect. I'll definitely upgrade to a new phone eventually and stay with them! For now, it's great!
Many of the people happy with the service have no reason to go to a page like this, so that's why it looks like there's so many disgruntled customers.

Linda

{ 07/26/2011 }

Too good to be true if you plan on using Data and 3G. I bought the Triumph and signed up for the first time. Their prices are great and I had no problems with customer service. However, when I actually tried to use the phone and service for internet anything data and over the 3G would take FOREVER if it even managed to come up at all. I was in some highly populated suburbs in Chicago where supposedly coverage was great, but continually went in and out of a 3G connection. After I waited 30 minutes and 3/4 of my battery trying to use Google maps with no success. I returned the phone and went back to Verizon.

Brian B

{ 07/23/2011 }

Virgin Mobile sucks. Bought the Motorola Triumph to replace my iPhone and it was ok, not an iPhone but it had what I needed. After 36 hours and about 10 calls to customer service, it was activated. Then the 3G data would not work, and tech support could not get it working. Stay away from Virgin Mobile. Went back to ATT

Brian G

{ 07/22/2011 }

I have had Virgin mobile for around six months. It is dirt cheap compared to other service providers out there. I have never had a problem with customer service, if you treat them like a human you will be treated like a human. You can't go off of other service providers antennas so if there are sprint ones near you then you should have no problems. Let's face it the average American does not travel far from their house on a daily basis, so if it works at your house you should be golden. The only thing that annoys me from time to time is the internet is sluggish, but what can you expect from a pre-paid phone. There are many free wi-fi spots around so I use them a lot to take away this burden. All and all if you are on a budget why pay 100+ dollars for the same thing you can get for 40 or 60 dollars.

Mariah K.

{ 07/19/2011 }

Horrible. They will not doing anything for you if you cannot access your voice-mail and the passcode or secret question have been lost.

MC

{ 07/18/2011 }

I bought the LG Rumor Touch and it started off wrong right away when the person I spoke with to activate my phone was rude with me when I accidentally missed a step setting up my old number on the new phone. Then days later my phone would not allow me to send text messages and that same day I was disconnected from a phone call. I also have some problems with the touchscreen not working. I think I am going to send it back and get a refund.

Sandra Lee

{ 07/18/2011 }

I’ve always experienced good customer service in the 4 plus years I’ve been with Virgin Mobile. I recently purchased the LG Optimus phone. About a week after I got it, I started having problems with 3G. I called and was told that one of their techs would get back with me within 12-24 hours. I heard from someone after about 5 hours. He spent a great deal of time with me and was very patient with my lack of typing skills (expert typist on a regular keyboard, not so much on a virtual one). He had me set the phone back to the original settings. It was a pain having to re-load contacts and apps, but it’s worked great ever since. You certainly can’t beat the prices, either. I pay just $25 a month for 300 minutes, and unlimited text, data and web.

Bob

{ 07/18/2011 }

MARKETING CALLS, MARKETING CALLS, MARKETING CALLS, MARKETING CALLS. IF YOU GO WITH VIRGIN MOBILE, YOU ARE NOTHING BUT A GARBAGE CAN FOR PAY DAY LOANS ADDS - ETC. ETC.

Greg

{ 07/14/2011 }

Virgin Mobile (powered by Sprint) claims to have great coverage all around the Madison, WI area. I live about 30 blocks from the state capitol and can't receive coverage in my house. There are dead zones all over the city yet when you look at one of their maps, it says you have great coverage. Their customer service people are in Central America and half of them can't really speak english and for the most part, are NOT helpful. Their LG200 phone is nice and when you can get a decent signal, it works well. I wouldn't get one based on their lousy coverage and the fact that when you complain, their engineers claim everything is just great and it's the customer's fault.

Carla

{ 07/14/2011 }

Just switched to virgin mobile from AT&T day before yesterday. Didn't have a good start, called customer service 7 times yesterday. It took forever to activate service. Customer service is very polite but not very effective in fixing anything. My phone is a great phone, but hardly ever works because there's never any service for data/web.. The phone is an Optimus, which needs data/web for it to be useful at all, which is pretty disappointing. I miss my iPhone and At&t service. Guess you get what you pay for and you don't pay for much with virgin mobile.

Ray C.

{ 07/14/2011 }

Their voice service is OK. Coverage could use some expansion.

But do NOT even THINK about using their Internet connection. Leave that MiFi on the shelf where it belongs.

Buy it, and you'll get every fifth click coming up "Unauthorized." Hell-OO?! I PAID FOR THIS CONNECTION. If I am "unauthorized" then somebody needs to be in the slammer. Fraud is a crime.

And their "customer service line"? Try it, I dare you. I think it's 877-877-8443. You'd better have a speakerphone, so you can read a book while you wait in the Endless Hold Zone.

Attention, Devirginated Mobile: Ignore your customers and I guaran-dang-tee that they'll go away.

dwiglet

{ 07/13/2011 }

horrible customer service. And when I wrote a bad review about it, they rejeted it. I am very unhappy!

Love VM and my phone

{ 07/13/2011 }

Virgin Mobile have the best rate out of evere carrier out there. The LG Optimus phone is very good for the $150 price tag. I have not have any issue with texting, e-mailing, browsing the web or calling.

Kshayim

{ 07/12/2011 }

I have had VM for a month, and I'm enjoying my service. I was a customer of Sprint and the cost for one line was too much so I decided to switch to VM. I have a LG Optimus and it works great. I have not had any issues with service or the phone. VM has a very reliable network. My daughter has had VM for a year and she loves it. And now I'm a believer. I can't believe I pay only $40 monthly. I won't be switching back to Sprint or any other mobile provider.

dan

{ 07/11/2011 }

Very poor coverage in suburban areas/towns. Blackberry curve advertised as 3g does not have 3g - instead has very slow edge. Frequent outages, no roaming, no customization. You get less than what you paid for - it's ridiculous, I'm switching soon.

Dave C.

{ 07/10/2011 }

OK, the network is fine, and the price is right.
But the handsets are locked in firmware to prevent customizing.
In simple terms, you can't use custom ringtones or wallpapers.
The phone won't let you.
There is no workaround. Bitpim and QPST, etc. do not work. Transferring files via bluetooth doesn't work. Websites like mobile17 and ventones don't work. Adding files to a microSD memory card is useless, other than for the built-in music player.
The phone is locked in firmware. No matter how you get the files into the phone, the operating system won't let you use them!
You have two choices for ringtones and wallpapers:
1) What the phone ships with (honestly, does ANYBODY use these?!?)
2) Purchase files to download straight from Virgin at three bucks a pop

No reasonable way to customize the ringtones and wallpapers is a real deal-breaker.

I'm still a VM customer for the moment just because I don't want to lose my phone number, and I'm waiting on a replacement handset from MetroPCS so I can port the number there.
Feeling stupid that I bought a VM handset. Most customer-unfriendly wireless service on the planet!

Diane

{ 07/10/2011 }

Virgin Mobil ripped me off for $100! I had this amount in my phone as roll-over. They then changed their renewal policy (without telling me)-- one now has to top-up before your plan expires (you have to top-up every 3-months) or you lose all of your roll-over minutes. I had a little bit over $100, I think it was $110 -- Called customer service and no real help. It's been three-months and my "ticket" is still being reviewed. I'm ready to contact the FCC and Better Business Bureau. Thanks for letting me vent - customer service at Virgin Mobile is a joke. I even called folks in customer service from my LinkedIn contacts thinking getting someone who spoke English would be helpful . . . but no - they never even called me back! I had an earlier problem with buying a top-up card, and the vendor where I bought it, Quick Check was more helpful than Virgin Mobile -- actually Quick Check refunded my $20. Virgin Mobile could not care less . . . I really think Virgin Mobil should get NO stars!

Andrea

{ 07/09/2011 }

Virgin Mobile has very bad service. We have had several instances of the phones just stopping working for a half day or so at a time. When emailing for support, there is no assistance except to ask if we are in a covered area, even after specifying that the phone worked from the same spot (our living room) the day before. In addition, when we did the "top-up", the account was credited, but did not reset the monthly plan. Instead, we were charged 10 cents a minutes, and the phone shut down after a day of use. After calling Virgin Mobile, we were "disconnected"
2 times, and repeatedly told to apply another top off card. Finally, after calling back the 3rd time (and after using about 70 of our minutes), Virgin Mobile agreed to reset the plan. It is cheap, but as the addage says, you get what you pay for.

Cindy

{ 07/07/2011 }

Kyocera S2300, Keyboard is smallest in the world, can not read without bifocals. Other phones I can. They do not pay return shipping. Can not understand customer service. Bad English! Shipping took about 20 days.

Snassar

{ 07/06/2011 }

This is my first time writing a complaint about any product ever. However with the issues at hand I feel I have to. I purchased two Optimus V phones for my husband and son. One phone worked fine but the other overheated within two days of activation. Customer Service said they would send a new phone and a new battery in two separate orders. New phone came back but the wrong type (Rumor style). Second time they sent a refurbished phone (I'm not stupid). Third time they sent a correct one but useless without the battery. They said battery was in a separate order with Fedex. The order never arrived. The tracking order they gave was one created by Virgin Mobile(VM) and not Fed ex. Apparently VM never presented the battery for shipment. Fedex said this happens frequently with Virgin Mobile. Fast forward two more weeks, over 18 phone calls, 10 hours+ on hold and still no resolution. These so called "Trouble Tickets" (which are supposed to get you up the corporate ladder for help) have been opened and closed with no resolution or follow-up. They even charged me for the month and only 8 total minutes were used. To appease me they said my account was credited but is has not shown as a debit yet. And, the battery is still not here. Some reps tell me the battery is on the way. Others tell me it is out of stock. Others tell me I have already received it. Really? Not sure what else to do. Hate them right now.

Mr H

{ 07/06/2011 }

WOW...absolutely incredible. I traded in my Sprint BB curve for an Optimus V and the difference is like night and day. Even though both phones run on the Sprint network I'm getting way better service now that I'm on VM.

Haven't had to interact with VM customer service yet so I can't attest to how that is - seems to be where most people's complaints are.

Jonathan J

{ 07/05/2011 }

I pay $25 for unlimited data and 300 minutes! I don't really talk on the phone I use text and email mostly so it works for me. I used to have an iPhone with AT&T but got tired of paying 100+ dollars. While my Samsung Intercept running Android is no iPhone it does everything I need it to do at a fantastic price. Now that Verizon and AT&T have gone to tiered data plans I'm pretty sure I'll never go back. Unless they can compete with $25... lol. yea right.

Dj

{ 07/05/2011 }

LG Optimus won't hold charge even with all the services turned off. Takes hours to charge. Overheats. Doesn't respond to touch. Has no memo or task pad. I've owned many cell phones, this is the worst of all. And when you call for support, you have to go through a menu option that will make you start screaming, then if you manage to finally get through, you get China.
Phone sucks, support sucks, no reason to stay with them.

Breezy

{ 07/04/2011 }

I have an LG Optimus V and my 3G works AMAZING! The times I've talked w/ custromer service, they are easy to understand, friendly, and HELPFUL! It almost sounds like the majority of those reviewing on this site are reviewing a different company than the one I am! I've never had a dropped call, my plan is easy to use and work with, wonderful connectivity, and a warranty? Heck YES!!!

kerstin

{ 07/04/2011 }

I say virgin mobile should come out with a phone that looks like a sidekick or a sharp fx:)

Tiffiny

{ 07/03/2011 }

TERRIBLE CUSTOMER SERVICE! they double charged me for one month! they got me for 90.10 for 300 minutes! then wouldn't give me a refund for the over charged items because i had used over 15 minutes! those 15 minutes were spent on the phone with them!

CRAIG

{ 06/30/2011 }

Everything Mia stated has happened to me as well. Absolutely would not recommened to ANYONE.

mia

{ 06/29/2011 }

Horrible service, text service down for days at a time, web and picture mail capabilities myseriously stopped working and never worked thereafter,customer service does not understand English and refuse to let you talk to a supervisor, troublke tickets never solved,would never use again nor would I recommend it to anyone.

Monterey

{ 06/28/2011 }

Virgin Mobile is the worst carrier I have ever had. I asked them to transfer my number to Virgin Mobile on June 22, and one week has passed and I have no phone activated. They even said that they never knew when my phone would be activated. I could not get a new number either, because my number and phone pin are stuck in the middle of process. Thanks to Virgin Mobile, I don't have a phone. What can be worse?

Bill

{ 06/27/2011 }

My son has Virgin Mobile with the Optimus Android phone for one month, with the $25 per month all you can text and data, NO PROBLEMS AT ALL!

T.R.

{ 06/26/2011 }

I am a former AT&T customer and I couldn't be happier with Virgin Mobile. The coverage quality is comparable or better than what I experienced with AT&T. The sound quality of every call with VM has been hands-down better across the board. I have the $40.00 per month plan and have not once exceeded my minutes limit, whereas with my prior service I paid nearly twice that after taxes and fees and almost ALWAYS had overage charges as well. The two times I have had to call customer service at Virgin Mobile they have been nothing but helpful, pleasant and quick to respond to my inquiries. Perhaps it's because I had such an unsatisfactory experience with AT&T, but I would recommend Virgin Mobile to anyone who lives within their coverage area.

DGV

{ 06/25/2011 }

Lousy customer service. Reps do not speak English very well. They allowed a 3rd party scam to drain my account, made it sound like my problem. Is it too much to ask that only my phone calls and text messages get debited from my account? I am leaving Virgin Mobile after I use up my minutes.

danyel

{ 06/24/2011 }

horrible customer service. When you pay your current bill, you will still get multiple messages saying "unable to receive text due to low balance" the staff is terribly undertrained."oh you want to pay your bill,ok you cant use your new minutes for a another week" every sigle month,same issues.Richard Branson needs to invest some of his private island money on service... ready to go back to a contract phone.

BLopez

{ 06/23/2011 }

Worst customer Service ever!!!"""
Iv had vm for over 6months and no voicemail. I'm paying for this service and have never had access to it. Iv called an spoken to several ppl about this issue an it is yet to be resolved nor recorded in their records EVER that I have called. All I can say is HORRIBLE CUSTOMER SERVICE! !!

Shae

{ 06/22/2011 }

I have been with VM altogether 8years and never had a complaint. Any defect they send you a replacement right away, No drop calls, Just bought Intecept. I love the fact that it picks up wi-fi in my neighborhood and unlimited data. I love the plans unlimited nights and weekends. I can do everything a smartphone can do like link into my e-mail at work and have 5 web pages open at the same time for less the price of contract. Awesome deal that I can control.

bcw1111

{ 06/21/2011 }

Okay customer service, they seem to want to help, but the service SUCKS. Took almost 3 minutes just to load this page. $40 a month!

worst virgin mobile

{ 06/21/2011 }

They have the worst internet ever I have the wifi internet and it continually disconnects and never works for 30mins straight. I HATE this service.

phone user

{ 06/17/2011 }

worst customer service in the business.
I've had inconsistent data service for six weeks and every time a trouble ticket is opened it mysteriously closes without any notification to me, I find out by calling them back, however nothing is ever fixed.
Really poor.

Gaviota Tejana

{ 06/17/2011 }

I have been a Virgin Mobile customer for several years. All has been good except for two things. Text messaging is not dependable. I am still having problems. Customer Service has failed to contact me back regarding this. I am online line looking for alternatives.

chrisd

{ 06/15/2011 }

3 1/2 stars

I've been using Virgin Mobile Pay As You Go for several years and it's fine. I don't have a nice phone. I don't text. I use it as an emergency only phone.

The customer service has somewhat gone down hill the last year or so; it's hard to get a hold of a human being to ask a question.

I see that Boost Mobile has an even cheaper rate and I might switch; however, they do not have rollover minutes like VM.

omg!

{ 06/15/2011 }

What the freaking goin here!.. cs is good..not quite on explanation ..phone is vg..
ihad lg optimus..connection is great..text and internet.

mkr

{ 06/13/2011 }

very happy overall - lg optimus v

$25. per month. that is all.

JDfresno

{ 06/12/2011 }

VIRGIN MOBILE SUCKS! I paid for a month of broadband to go to stay connected during an out of state trip. It barely worked here at my home, but I wasn't needing it here. From Fresno to Seattle, I got no connection in Northern Cal, Southern Oregon, Portland, Southern Washington, Seattle or points north. Could not connect to google or gmail at every location I tried. ZERO value for my dollar. It took hours to talk to live person at their support line, and they said a supervisor would call. No calls or follow up. They will keep you clicking and waiting and then hang up on you. I tried this at least a dozen times, and got through only once. The rest of the time, they would would try to make up for their ineptness, b y hanging up on a support call after I waited 30 minutes or more.

DO NOT BUY VIRGIN MOBILE ANYTHING, EVER!!!

Cheryl

{ 06/11/2011 }

On the 18th and the 28th of May I topped up $20 to my account each time. The first time (May 18) I did it I had to call and the agent had to put the 750 minutes in and said everytime I did it I had to call to get it corrected/adjusted. The second time (May 28) I did it I was on the phone with one of your representative aware of all my information and is assisting me with this top up. After the top up is completed is when she said you can only top up one time a month with the 750 minutes special and that the $20 will be charged by the minute which is .10 a minute. With my account up and all the information you have to give to the recording and again to the agent when they get on the phone why wasn't I told this before I put my money in. Now the minutes are going out too fast and I call to see what the problem is and I find out they are charging me minutes fees for seconds. I talk on the phone for 5 seconds and get charged for 5 minutes. ok this is corrected and was told to call the next day to get .20 back on the account because it was not showing up yet to get the money back at $20. Now I'm not please because I got to call to many times to get things done and it seems like it always the same person answering the phone and just changing their name and it takes forever for a real person to get to the phone. So on May 28 I went on line and found another phone service. Here is the problem, my new phone arrived Tues May 31 and I transfer my service to them, I had a balance of $12.60 left from the top up I made and I called to be reembursted and talked to 10 different agents all with different stories untill I talk to Josh who said that when the account closed it automatic transfered the money back into my account. Ok I'm happy until June 10 and I don't see any reemburstments made. I called and as usual you talk to a recording forever offering non of the options you need, a person finnally gets on the phone and don't give you the information you need, you ask for a superisor and they are supposedly all in meetings all the time and they issue out non working complaint numbers to call and then you start all over. $12.60 you mean to tell me I can't get back my $12.60. This phone service is suppose to help people with low income not get rich off of people with low income and I am trying to reach an english speaking person who can rectify this problem.

Jeff

{ 06/11/2011 }

I'm very happy with my phone. I get unlimited calling for $39.99.
400 minutes and unlimited nights and weekends starting at 7pm. I have never had a dropped call, as my friends that have straight talk get them all the time. I paid a few bucks more for a nicer phone, just under $100.Have never had a problem with Vigin Mobile.
THEY ARE GREAT TO ME.
I Will keep them there great

joe

{ 06/09/2011 }

Due to the lg optimus v virgin mobiles data never works, so many people are killing virgin mobiles 3g because of that phone and now an new phone is comeing out vm will suck even more please stay away from vm data never works cs is an joke

ihatevirginmobile

{ 06/09/2011 }

This is the most unreliable service i have ever used! I cannot use my Yahoo messenger 98% of the time, and the phone cannot receive text messages from a computer at all. I would never recommend them to anyone.

Leslie J

{ 06/08/2011 }

Horrible Customer service. I refuse to top up my phone and am going without a cell phone because of how rude 3 customer service reps were with me. I was having an issue and was told by one of the customer service reps that it was done and whether I choose to believe it or not is up to me. I also had to take my battery out to get my phone to go onto the internet. I had the Kyocera Loft. I also was never able to get onto the internet at all the day before my pymnt was due. Please do not use this service.

Leslie

{ 06/08/2011 }

Terrible! Purchased BB at Target, phone could not be activated! They were updating their software. I hate VM!

They Say I Am Ugly

{ 06/08/2011 }

I tried 3 times to get the minutes put on the phone for my 72 year old mother. Each time I was told that it was taken care of even when it was "escalated." So I wasted $25-because after 90 days my mother still did not have service. Good job VM. No one there really cared.

Jay

{ 06/07/2011 }

You get what you paid for. I called the customer service line to transfer my existing number to new VM, and the guy hung up on me in the middle of conversation because he couldn't understand what I was saying.

Ragin' Rick

{ 06/07/2011 }

VM sucks, even for the price. Price is no excuse. You either suck or you don't. And VM truly does. Even their website is dysfunctional in some ways. I had Tracfone before, and they are famous for sucking, but my phone service with them was flawless, web was flawless. The CS was lame, but everybody's is. And my LG Rumor Touch -- there's a rumor that you can use your touch to navigate the menu, but it's a lie. You have to repeatedly PRESS firmly down on icons to get anything done, and it has this annoying stupid sliding screen lock that has no purpose other than to annoy and delay you.

Sep

{ 06/06/2011 }

I have the optimus v and I think its great other then no flash, and poor battery life.in my area i can watch youtube videos on high quality and no buffering even thru high usage times of the day.overall I'm happy with it and will be keeping it.

ApParent

{ 06/06/2011 }

Why is a "chat with hotties" link and "for him" list of lewd websites automatically part of my kid's VM "Beyond Talk" phone? I found the many customer service reps I've talked to over the last few days to be genuinely surprised about this and interested in helping (one went the extra mile to try to help, "because he has a child, too"); the phone itself (LG Rumor Touch) is great; and the plan's at a great price point. But with porn-like sites pre-loaded, the cost now seems too high.
The only way to remove these inappropriate links is to remove web access, they found. But why put any kids at risk by pre-loading such sites on a phone? Why push adults to such sites? There are a lot of less controversial sites to include as customer service. OR at least allow phone owners to remove such lists. Can't be done, according to VM reps. But I know VM can make different choices for pre-loading web links, making this problem go away.

Chris Cat

{ 06/05/2011 }

40.00 unlimited web is a great deal BUT customer service ranges from useless to non-existent. The scripted answer is 'yes we can fix that for you' yet nothing EVER gets fixed regardless of the number of times you call. No problem escalation procedures and most of the time you speak to a non-english speaking Nicaraguan who can't fix anything. 6 months and still having texting problems - no resolution in sight!

happyface

{ 06/05/2011 }

I love my Virgin Mobile LG Optimus V phone. Trust me, there are problems with EVERY carrier, with EVERY phone, at one time or another. I have found Customer Service with Virgin Mobile pretty good to deal with. Be kind, most Cust. Serv. Rep's want to do a good job(and so WHAT if they have an accent).NOTHING is perfect! Relax. Enjoy life. Enjoy your phone!

KodaSkye

{ 06/04/2011 }

I hate Virgin Mobile. two months in a row now i've top'd up the day before my bill cycle date and now the day of and my cash balance just disappears. It's a huge waste of my low budget and I plan on getting a new carrier immediately

tamz

{ 06/04/2011 }

i have the virgin mobile Instinct and i CANT STAND IT. it's a great phone, with great apps, it just NEVER signal. ANYWERE. calls are constantly dropped & the minority of my text messages never get send due to "no signal." 250$ phone and it's trash. thanks VM.

lee

{ 06/02/2011 }

2 words. THIS SUCKS!!!!!!!. If I could give this company negative stars if I would!! WORST customer service!!! You would think that what ever 3rd world country they outsource to would be grateful for the 1 dollar hourly wage, and treat customers nicely!! Give these jobs to grateful Americans instead. If Im going to treated like crap, Id rather it bt done in ENGLISH, by an AMERICAN!

Xray

{ 06/02/2011 }

I had virgin mobile for about 4 years now and I am going elsewhere. The phones & coverage are okay for me but the billing is always, always a hassle. Every month I am o nthe phone tyring to sort out some over charge or some payment that didn't go through. It's annoying and too much trouble. I would stay away.

C.T. Griffith

{ 06/01/2011 }

I've had service on their "mifi" device for all of 4 days and the connect times are so bad it's completely unusable. Customer service for the problem has been a maze of long wait times only to get disconnected over and over again by their "automated attendant" named "Alex."
I've even had one of their reps say they would call me back in 10 minutes- this, after leaving me on hold for 38 minutes just to talk to them in the first place. Guess what? They never called back.
Seeing as how I've spend more time on hold trying to fix the d@mn thing than actually enjoying it, I see no other recourse but to give it 1 star- and one more attempt to contact them to make it right before I give up on the whole venture and just renew my reliable but uninspiring Cricket service.

P Horton

{ 05/31/2011 }

Purchased optumus V great phone, $25 month unlimited text, web an 400 talk minutes. Text an talk service are excellent, web service is spotty at best, cannot connect to server between the hours of 4 to 9 just about every day. Must turn off phone to acquire web service frequently.

NyxSeraphim

{ 05/31/2011 }

So far, we've gotten amazing service from Virgin Mobile.
I hate that everyone here complains about the crappy phones when virgin mobile only supplies the service, not the actualy hardware. My LG Rumour2 is great and I only needed it replaced once due to water damage.
I can nearly always receive/make calls or send/receive text messages except in thick walled buildings like the ones on my campus.
I've only had a problem with the network being down twice and it was a problem with the phone, not the service.
The plan I have is the $25 monthly which is pretty amazing since I've preferred to talk to someone's face rather than on the phone.
It's cheap and reliable and I'll definitely buy the same plan when I move out. :)

Sharita

{ 05/31/2011 }

I switched to this plan in order to save $. What a waste!! The phone service was awful! Couldn't get a signal at work at all. I used it for 4 days and went back to my old carrier. DON'T put additional funds on the phone until you see if it works for you! I prepaid for a 2nd month and they won't give me that month back. Every time you call the company it is impossible to HEAR the person on the other end! Maybe they are using their own crummy cell phones, UGH..this was a NIGHTMARE experience.

Mary

{ 05/28/2011 }

Virgin Mobile You Suck!!!!!!!
From your outsourced customer service
to your lousy reception
and whats up with not being able to call 411 no matter how much I pay.
$250 for a piece of crap NEVER AGAIN!!!!!!

Bart

{ 05/27/2011 }

Add me to the list of ANGRY users that demand better SERVICE!! Why do I have to talk to someone that is reading a script off a screen? Why can't we talk like grown ups and sort our issue out? All I wanted was a phone that would WORK, not asking much since I paid 200.00$ for a "smartphone" that can barely connect to the net. The only time it works is early in the AM, once the sun comes up and people start texting and browsing the connection fails, its like 56k all over again. My advice to the potential buyer is BEWARE you have been Warned!! Switched to Verizon, bought a droid x and im a happy camper. Blazing fast internet, blows the competition AWAY 8)

I could understand if the company was poor, or maybe a new company that is just beginning but VM has been doing this for years so there is no excuse whatsoever. I actually purchased the phone because of excellent reviews that ended up being bogus. I admit to not doing enough research but I was in desperate need of a phone at the time and I took a chance. We learn from our mistakes...

tracy

{ 05/26/2011 }

Truly awful customer service. You cannot find a $25 dollar top-up card anywhere, they are just not sold, so you have to top-up online or at a Sprint store. You top-up and they accept your payment, then a few hours later your top-up fails. Then you try to reach customer service where they barely understand you, or you them, and they disconnect, so you have to start the process all over again. Then you go into a Sprint store to get assistance with the problem, and they give you the same telephone number you have been dealing with for days. There is virtually no way to get a refund for the $25 dollars you wasted. What is wrong with this world that you cannot reach a real person on the phone that is based here in the U.S. That is a terrible thing when so many people here need jobs! Must make sure the big execs never run out of as much money as they can possibly use in a lifetime.

Paul

{ 05/25/2011 }

I bought the Optimus V 4 moths ago and have never had a problem with it or there service techs are friendly and helpful and Android for 25 bucks you cant get this any where else

Theresa

{ 05/25/2011 }

I switched to this service only after reviewing the reviews and talking woth people who have this service.I bought the intercept and love it the service is great have never had a droped call, toping up is easy i just do it online, I got the 20 a month service for my girls to.You need to remember this is a prepaid plan but well worth the money when it comes to get smarphones

me

{ 05/24/2011 }

virgin mobile FAQ's list that you can block certain numbers (up to 10) from calling your phone. This is completely false. I called customer service three times and they could not help me. They stated they can not block any calls from any virgin mobile phones. They can only block text messages.

Big Barr

{ 05/24/2011 }

The only(2)problems I have with V.M. (1) The virtual adviser, get a live person instead. and(2)they never let you know when their phones are retireing. Other than that Ive never had any problems with V.M.

shari j

{ 05/23/2011 }

The phone service itself is great. Never have lost a call. However, payment history is useless - no balances shown. Customer service is horrendous. Trying to reach a person is awful. Never ending loop that gets you nowhere. After finally reaching someone, trying to get my payment history to find out why my charges did not show up online, girl said "just a minute", then I was hung up on.

Ronaldo

{ 05/23/2011 }

Cannot send or recieve text messages using my Intercept unless I remove the battery every 5 hours. Customer service is useless most of time. The phone resets itself every 2 days. DO NOT BUY FROM virgin Mobile unless you want countless headaches. Even Jitterbug has better service and that is just embarrassing.

Maiky E

{ 05/23/2011 }

To be 100% honest I regret buying my phone from VM, first off when its time to top up you will not be able to use the phone (instantly) no matter how much money you spend. When I called the CS dept., the lady that answered the phone told me that the reason my 50 dollars was not showing up was due to the fact that the plan needed to be reinstated, why would I have to wait 2 hours in order for THEIR systems to acknowledge that I paid my 50$?? How inconvenient is that? To top it off every now n then the phone will not send or receive text messages unless I remove the battery, that is just plain unacceptable. If you are reading this post and you are thinking of buying a useless phone from VM STEER AWAY!! Ohh forgot to mention, the internet is a joke, I have tried the Optimus V, Inetercept and Rumor Touch and all fail when it comes to loading a page on a Friday afternoon, it works fine at 3am but that is just another example that VM is by far the worst cellphone company on the planet. The CEO is swimming in a pool of cash and he cant take time to address these issues. Metro PCS here I COME!!!

KWorth

{ 05/22/2011 }

Their customer service is terrible. slow to straighten out problems that are their fault. they have alot of young people and don't need anymore business.

William

{ 05/21/2011 }

Excellent phone at a truly outstanding price. $25 per month for unlimited internet and texting. Good customer service. I am saving more than $100 per month over Sprint with better service and a much better phone.

Nick V

{ 05/20/2011 }

Got the $25 a month plan for my 13 yr old daughter. Perfect for her because like most kids, they dont actually talk on the phone. Everything is messaging and web. 300 talk minutes is plenty and unlimited data is great. Only reason for taking away one star is talk quality coverage is not as good as Verizon in my area NW New Jersey.

Seung

{ 05/19/2011 }

I'm using $20 a month.
My usage was not reset when I paid the fee. I issued this problem but they only asked me to wait for 6 days. I'm using my phone paying expensive rate after overlimit.

KITH

{ 05/19/2011 }

I spoke to a customer representative today to activate my phone. I was surprised at how rude and condescending she was over the phone.

Never Again

{ 05/19/2011 }

Worst decision I have made for a long time. Customer service is shocking. Internet is terrible. Wish I never switched

RMC

{ 05/18/2011 }

Great service in Phx,AZ to S. California. 3G is decent customer service is ok. Optimus V is nice and only $25 for 300 mins. Unlimited data and text. Coming from Verizon at $100 mo is a no brainer.

Arun

{ 05/18/2011 }

Just switched from TMobile.
Pros:
Customer Service was fast. They were not american , but they spoke understandable english.
Switched me within 12hrs.
The LG Optimus V is a cool phone for $180
Call Quality was super clear (Both ways)

Cons (hope its temporary)
Data did not connect right away.
Had to reprogram the phone.
Waiting for the data( need to wait 4hrs -as suggested by rep)

Overall
For $25 a month
I am happy i switched from TMobile where i was paying about $60 just for Voice
I am going to test this phone and service for 4months (time when i breakeven with TMobile cost) and then decide to stick to Vmobile or test other waters

jj

{ 05/17/2011 }

do not get virgin mobile. i understand it is not an expensive company but when im told i will get something for a certain amount i expect it. once again this month my texts are not working. if you are looking for a phone company who has service that works about 70% of the time and you cant understand customer service people when you need help this is perfect for you. On top of that when what you pay for does NOT work they will not refund you. pay a little more with another company and actally get your service.

MT

{ 05/16/2011 }

Several months with Virgin Mobile so far, with a refurbished MARBL. Paying about $15 a month. It's a phone, and it works consistently.
The only complaint I have is no "call blocking" feature.
As an experienced computer tech and former user of several "smart" phones; the constant changes every few months and enforced-restrictions is bad technology at a poor value. Do not use, I am boycotting, join me.

Jenn

{ 05/16/2011 }

Quality of phones is bad, you get a free replacement if your phone breaks, but nothing if the replacement breaks. You will be disconnected and English is not the first language of the customer service reps.

"PO-ed customer

{ 05/16/2011 }

I have an auto top up plan, which does work. However I always get an email alert telling me my phone has stopped working until I top up. This is routinely sent after the auto top-up has happened. The wording of the email is kind of rude in tone, it's mistaken, and it represents a really poor corporate approach to customer relations. And yet, despite several complaints, they're collectively too lazy or uninterested to do anything about it. If the coverage area was better I might live with the willful ignorance of the customer relations department, but this coupled with the lack of coverage suggest to me that it's time to look for another cell provider..

Trish

{ 05/14/2011 }

Is there any service provider worth it salt? I have gone from page to page trying to find a good cell phone provider and very few people have anything good to say about any of them. I really don't want to spend $150-$200 on a phone and the service is crappy.Are there any good/decent providers out there....i see t-mobile is out of the question..
Thanks

lalaine

{ 05/12/2011 }

I don't get why so many people have problem with virgin mobile. I think the phone and the plan is awesome. I use to have verizon wireless and it was way too expensive. I recieve calls and text regularly without any issues... At times the web lags but beside from that I think virgin is a bang for buck.

knoom

{ 05/12/2011 }

I tried to change to a new phone, they cancelled the service on my old phone but after 3 days and several calls(from a friends home) I still dont have any service on my new phone. It would be nice to talk to a person in the USA that can actually discus the proble m and not just read from a scipt. I've missed out on 2 job interviews because I haven had a phone. Customer service is non existent with these people.

Jose

{ 05/10/2011 }

I bought my Rumor Touch phone because of its internet access. I have not been able to send a single email message! I can't retrieve my messages because I don't know my mother's maiden name(?)!!! Their customer service is a joke. Be forewarned-This is a bad investment!!

Customer Service - LONG

{ 05/09/2011 }

I have the beyond talk 300 plan. I do not normally use a lot of minutes, but I have been recently and while the $.10/min per-paid overage is not bad, it can add up quick. Still, the plan is only $25, 26.75 with tax from their website...150 for the phone.

I am writing this review because I have had 2 separate dealings with their customer service.

The first time was when I bought my phone. The radioshack clerk was clueless and told me to just call customer service to port my old number. In the meanwhile, my new phone, optimus V, worked with some other number right out of the store.

I called customer service and spoke with someone. I am bad with names but he was helpful and polite. It took a certain large carrier 3 seconds to turn my old phone off when I ported over, but then another 24 hours to transfer the number. Not Virgin's fault.

He did not put me on hold, he called me back while doing the transfer. The clerk called me to let me know when my phone was working. Not an automated text message, but a phone call. No resubmitting my billing information, just simple and quick.

My second interaction with Virgin's service was today. I was notified today via text that a computer error on virgin's part, 7 days ago, that I was past due on my account and that my phone was being turned off. The phone never stopped working,

I verified the payments with my bank and in 2 hours, I had my bill I have have had many dealings with billing errors from both large carriers. It can take days and if you owe them money, they just turn your phone off.

To have this corrected in under 20 minutes and to have my money in the account the same day was exactly how I wanted this process to go.

I gave 4 stars because of the customer service bringing up the rest of the score. I was sitting next to my friend in the forum in tampa, she was on sprint 3g me on virgin 3g, so the same network(as I was told) and I had no service but she was surfing fine.

The Optimus V phone is a bit underpowered for android. I can have framerate problems playing games like angry birds, but mostly when its downloading adds to show over the game. I am cheap, hence virgin mobile.

Reception is terrible in my apartment, but we are on a river , at the edge of service in what is basically a concrete bunker in the swamp. Every carrier dies out here. In town the phone works wonderful. It is recommended that you reboot the phone every morning and while not mandatory, I found it really helps to re-establish the 3g connection. I have no proof of this, but this is my experience.

I like this phone a lot, I have an old candybar free with contract phone before. That thing. was a piece of junk and dealing the billing mistakes was too big a hassle.

I recommend virgin to my friends, I have only gone of 300 minutes once but the top-up feature was useful. The 25/month is by far the best part of this.

The only real complaint is that I can't have an ipad with the same data plan.

unhappy

{ 05/09/2011 }

this service suck I can;t get into my voice mail without pin numbers and such its like you need 10 codes before I can get in there not only that I only had my phone for 4 months and then it shuts off so I tried charging it all night for a hole day,and even took the battery out to see if it would work and still got nothing thank god for a back up phones even though I had to pay $60.00 for a phone I can't seem to use at the moment

RK

{ 05/07/2011 }

This is great if you dont go any where it has good deals but if yoo need reliability forget it more dropped calls and dead space than any phone I have ever used

wheelie

{ 05/06/2011 }

used a virgin mobile phone on a trip driving across 8 states it was horrible it only worked about a third of the time

DJ

{ 05/04/2011 }

I switched to virgin mobile from a verizon smart phone plan because it saved me over $60 a month. I didn't realize that I would actually be getting better service where I spend most of my time. Can't beat the price for a smart phone.

steve

{ 05/03/2011 }

Add me to the list of people with horrible Virgin Mobile customer service experiences. I had Virgin Mobile service in 2004 soon after they first started providing service in the US. Their CS back then actually was helpful. Now their CS is unintelligible. Virgin Mobile does have cheap phone service but it's still not worth it. Sorry.

Pat

{ 05/02/2011 }

What a hassle! I have $127 worth of prepaid minutes in my account and I can't use a single one. Horrible customer service! I'm ready to throw my phone in the trash and just walk away from all the accumulated minutes.

terrible

{ 05/02/2011 }

i was with VM since 2004 until there was a problem with the Sprint cell tower in my area and i had only intermittent service. then the fun began, i stayed for 50 days trying to resolve this with them. hopelessly bad customer service. i lost almost $60 + a phone i paid around $180 for by leaving them but i need a phone for work.

Me

{ 05/02/2011 }

I paid my bill yesterday even though the 30 days wasn't over till today, and the money cleared our bank, but our account wasn't credited. It shows on the recent history a payment for $32, but it still shows that the bill is due today. I tried to contact Customer service with no luck at all. If the cell phone gets shut off tonight, I'm suing.

unhappy

{ 05/02/2011 }

Virgin Mobile USA's customer service is based in India and it is abhorrent. They create a ticket for you and then tell you it will take 3-10 business days to resolve. Then 15 days later, when I call to follow up, they simply close the old ticket and create another ticket for the same issue and tell me to wait another 7 days. It is absolutely ridiculous. There is no way for a customer to reach a U.S.-based representative or supervisor to resolve an issue.

Guest

{ 05/02/2011 }

to nick calling people whiners vm sucks thats all there is to me back when the rumor touch can out there were an crap load of data and text probls almost an year later same crap, the fact is data is an game of lets see if it works today, 25 a month is an good price if they could give the data they say, good luck to all the stupid people who use vm things will become more bad when there new phone comes out.

whattayanutz?

{ 04/30/2011 }

This is my second go round with VM.. My wife and I had Verizon prior.. I didn't get anything real fancy as far as handsets go. (LG Rumor touch)I use my phone on more of a limited basis..so I went with the $25/month plan which gives me all talk time the minutes I need (300) plus unlimited text and data!
So far so good. It's no contact pre-paid folks.. It's not gonna be perfect.

Hannah

{ 04/29/2011 }

I got the LG Optimus V about a month and a half ago, and I couldn't be happier! I'm a 16 year old girl, which means I have a lot of want/need for a decent phone. My parents even like the amazing plans they offer, so that I can call if my car breaks down, I get lost, etc. I can't find a better deal anywhere for an android phone. Most of you, (not saying all of you) writing reviews on this page can't even type one sentence correctly, so I don't think you have any right to be reviewing a cell phone company. I think they do the very best they can with what they have. People should understand that this isn't like At&t or Verizon, where they have actual contracts. You pay for what you get, and nothing more. Customer service is a little crappy, but call any carrier's customer service and you get the same thing. Sent to someone in a totally different company, who you can hardly understand and doesn't know what they're doing. If your that unhappy, instead of complaining to people you don't know, go out and get yourself a contract.

nikki

{ 04/28/2011 }

I also wish I could give virgin mobile -0 stars. They have the worst customer service. They have been fraudulantly charging my roomates credit card and had to nerve to say "you better" calm down when i called furious about the unauthorized charge. Do not pick this cell phone carrier. Metro is better than this!!!! I will be switching real soon!!!!Customer service is very unprofessional and rude.

Patrick

{ 04/27/2011 }

I have had so many problems since getting my Intercept. The network is currently down at the moment. I have been calling them for the past 3 weeks trying to get it fixed. Its been nothing but a huge hassle and I have had enough of it.

peter

{ 04/25/2011 }

Well as it is virgin mobiles network can't handle the lg optimus v data never works and if any one else says so they are talking out of there ass, Data works if you are lucky 13 days out of the month now virgin mobile will be getting another new phone so there network will be even more crap then it is now, look price is good but they just suck i sold all 3 of optimus v please stay away from them.

Amanda

{ 04/25/2011 }

I have been with VM for a long time and have had no problem with them EVER!! I would recommend to anyone!!

will

{ 04/25/2011 }

new customer. got the blackberry..love it so far. How do you send an email message for an email account at yahoo or other providers to a virgin mobile phone? What is the address you use?

Mike

{ 04/24/2011 }

I switched from ATT to VM in Dec 2010. I'm using (and so is my wife) a Samsung Intercept. We've had very few problems. We've had absolutely no problems with calls, and very few with data and texting. Over all I'm very satisfied with VM considering that we get 1200 minutes and unlimited text and data for $40 a month per phone.

phrotz17

{ 04/24/2011 }

Would not recommend Virgin Mobile at all!!! Customer service sucks... I was never able to get my phone activated over a period of a week. I cancelled the service, and after speaking several customer service reps. they still didn't know how to refund me my money. Finally after three weeks of calling every single day I got my money back.

P.S A Virgin Mobile customer service Rep in Phillipines tried scamming me by asking me for a credit card number she said it was to "refund me my money". THEY ARE NOT SUPPOSE TO ASK YOU FOR A CREDIT CARD NUMBER. Luckily I knew something was up almost got scammed!!!!!

Tim

{ 04/22/2011 }

DO NOT! I repeat, DO NOT! Let them have your credit/debit card number. Use top-up cards only. They will make unauthorized charges and you will spend hours on the phone trying to fix it. Customer service couldn't be worse.

JG

{ 04/20/2011 }

Horrible phones, connection, & customer service.
I have had the LG Flare and $30 PayLo plan for about 3 weeks. I am on a 'replacement' phone now, and have spent hours in the past 2 weeks trying to get problems resolved. First, the phone call quality is beyond terrible. No one can hear me (including the people at Virgin Mobile who I've been calling constantly), so it is useless as a phone for calls. Second, I stopped receiving (though could receive) text messages for several days. I discovered this by chance and called and this was resolved. Then I got a replacement phone, which still has beyond terrible call quality, and have been told it is not possible to get a different kind of phone because there is a "system" and a "policy" that no one (no one?) can override. Now, most recently and most annoyingly, my phone has begun to send the same message to someone at a rate of one/minute. When I called about this, I was told that I have to wait 24-72 hours for a "resolution". My poor friend.

Switching to Virgin Mobile is the worst mistake I have made since I tried to take my dad's car for a spin in high school. I highly regret it, and will get another service as soon as I can. Not only have I heard that various requests were "impossible" (such as my request to make my phone stop sending its own text messages at a rate of 1/minute, or let me get a different kind of phone, or give me a month of service free to make up for this incredible inconvenience....it's just $30 - I'm just asking for a token gesture of good faith business practices). The customer service is a nightmare, and the phone is a nightmare, and the connectivity is a nightmare. I'll pay more for a mainstream carrier from now on. Virgin Mobile cannot possibly last long at this rate. Avoid at all costs!!!

dawn

{ 04/19/2011 }

We've been with Virgin Mobile now for at least 5 years and up until the last few months we've been happy with the service and the phones (as long as they are not Kyocera phones). My inlaws have the same phones (LG Rumor 2) as we do, but with a different carrier, HOWEVER, both carriers use the Sprint network. They have the same problem as we do with texts failing to send, not receiving texts and calls, etc. I've never been able to send pics to my MIL, but can to everyone else (stepsons have the same phones too). I've been told (can't remember by whom) that the problem is with the Sprint network.

It's very frustrating, but looking around for other service leaves me thinking I'll stay simply because I can't find a deal anywhere that includes unlimited texting and data for the price a month we pay (and I do TONS of texting and data), and our budget really doesn't have the room to pay any more for cell service. Very annoying and frustrating! But if I can find a good deal somewhere else I just might switch...it may be worth it to have less texting and data if the service is actually RELIABLE...

whocare

{ 04/18/2011 }

I was with Verizon, I paid them 3 time more less service than Virginmobile, I really happy with virgin mobile.
keep up a good work,

PAT CALDWELL

{ 04/17/2011 }

I REVIEW THIS AS A 1 I HAVE BEEN HAVING PROBLEMS WITH MY TOP OP PHONE FOR A LONG TIME. I CANNOT GET SIGNALS WHEN I DESPRETLY NEED ONE, I CANNOT SEE KEY PAD OR VIRE BOx DUE TO LOW VISION(macular) I WAS SWNT ANOTHER PHONE THAT WAS SUPPOSE TO BE BIG LETTERS FOR $19.99 BUT I SENT IT BACK BECAUSE IT WAS EVEN SMALLER THEN THE ONE U HAVE. NOW THE PHONE WILL NOT DO ANYTHING. IT KEEPS SAYING NOT AVAILABLE (4 DAYS NOW) I HAVE ALSO TRIES TO CALL YOU BUT GET A CONSTANT BUSY SIGNAL. SOMETHING NEEDS TO BE DONE I AM PAYINNG FOR ABSOLUTLY NOTHING. PLEASE REPLY TO THIS REVIEW ASAP IF

dantevan

{ 04/17/2011 }

I also experienced the same as everyone else.

1. No 3G for days.
2. Clueless customer service
3. Frivolous refund (50 free minutes).

I returned the phone to Best Buy where I got a full refund and a 15 dollar giftcard.

jon

{ 04/16/2011 }

virgin mobile has the worst customer service ever.... They blatantly lie to their customers and tell you to call back later, never fixing their problems. They stole money from me by suspending my account because I transferred money between two phones and then wouldn't respond to emails... Horrible horrible company.

Marilyn

{ 04/14/2011 }

Excellent everything! The phone is amazing, the service and 3G are better than my Verizon ever was, the price can't be beat, and the customer service was above and beyond what I needed. My phone was activated and ported in a matter of hours, no issues, no delays, nothing - except I was put on hold for 20 minutes by a rep in Nicaragua. In case you didn't hear, they had an EARTHQUAKE and she stayed on with me throughout! I was only put on hold for their safety checks after the quake.

I'm so happy with my switch!! One glitch - if your Best Buy sales rep seems incompetent, just take the phone and leave. All he's going to do is what you can do at home yourself instead of sitting there watching him stutter at a Virgin Mobile rep and forgetting your name every two minutes.

dan

{ 04/14/2011 }

I've been with VM for ~ 4yrs. Generally happy till now, except for the one time about 3 years ago when i'd bought 9 90$ top-ups on ebay and only topped up 4 of them, asked Cust.Srvce if i should use the others soon or will they expire, she said 'oh they'll never expire, don't worry about'. well lo and behold i lost about 450$ worth of top-up $.
But now, my VM Wildcard, had for 2 yrs, happy with, suddenly 'restarts' every 10-30seconds nonstop, or if i try to place a call, or check balance, or do anything but txt. I see a lot of people can call but not txt, but mine is the opposite, i can txt (if i hurry and find the contact, then write, then send it in the 10-30 secs b4 it restarts..), but not call or check voicemail. The foreign chick at Cust.Srvc gave me the oh-so-politely-annoying brushoff via, "sorry it's out of warranty". I'm pretty darn sure they're screwing me via their network-control to make me buy a new phone. The phone is fine, the problem started aroung midnight on the last day of my month. H8 to leave, but yeah, the Customer Service sucks.

Jon

{ 04/13/2011 }

Virgin Mobile has horrible customer service but good plans for calling and texting. Don't really care about the data plan part.

RK

{ 04/13/2011 }

Do not use Virgin if you plan on taking any road trips.My friends and I planned an awesome road trip going from Colorado to Nevada stopping to hike and camp along the way .My phone worked 2 times during the the whole trip, dead the rest of the time I could not believe it.I switched to a different carrier the day I came back.

Heatherweather

{ 04/12/2011 }

Called them again to report the 3g issue and this time they told me that a ticket has been placed and that it has to do the with android phones and their tech dept is working on the issue and he thinks that in 2-3 days it will be all fixed!--sure thing.

Sue

{ 04/12/2011 }

The service is horrible. My data has not worked for more than 2 weeks, closer to three weeks now. When I call all I get is a person telling me they are working on it ans call back in 24-72 hours. I have made about 18 calss now. Nothing ever happens. How long do I stay with them? Great price $25.00 a month, but I am not getting what I promised.

Heatherweather

{ 04/12/2011 }

My optimus v has not had 3g for more than three days a week...and I have only had the phone for 4 weeks! At least once a week I have to call and get them to try to help get my 3g work. One time I had to take the battery out and wait 5 min....this did nothing. Called back got someone else...they told me to take the battery out and hold the power button for 5 seconds then put the battery back in. This worked...for about 3 days. Called back and the next time they told me to dial ##847446# and go to edit. Retype my phone number and the othe number press done--phone resets and turns off and back on...this fixed the problem this time....but does nothing this time that again my 3g is not working. I find it crazy that they can not seem to keep the 3g working for more than 3 days a week.
never had an issue with voice mail or texts..so I guess I am lucky.

Tom B

{ 04/11/2011 }

I have called them over a dozen times. The people in the call center dont understand English and can only do basic things. I still can get my number of remaining minutes to appear anywhere on the phone. When I log in to my account, In one section it shows 0 minutes used and he otehr section shows the correct anytime minutes used.

I had a virgin mobile phone and the keyboard broke so I bought a new one. My mom had one too, but she died, so her phone expired. I cancelled my home number and had it switched to her expired phone using its serial number. They said it would take 1-6 weeks. I went away and they did it in a few days, and didnt have the phone or internet access, so when I came home I had 10 messages that I couldnt pick up until I did some additional programming on the phone. Then they reactived my mothers number so it is programmed to the broken phone an gave me a $10 credit. I called and told them that I want my oldhome number to be on my newer phone and the old number to be on the older phone and my my moms number to be deactivated adn have the $10 credit transferred to my account. They were clueless. Its like I was speaking Chinese. They said that they couldnt cancel my moms phone since I didnt know her pin. Shes dead, how the hell am I suppossed to know it. After calling another 5 or 6 times, I got someone with half a brain that figured I can only reprogram my number into a phone that isnt active so that is why they cant switch the numbers between the two phones. I am going to use up all the minutes and cancel the auto top up and tell them to cancel my old cell number. Once this is done, I should be able to transfer the landline number to the phone I was using before.
When I called about the problem with the minutes not displaying, the idiot told me it would take 11DAYS for someone to get back to me. What the hell, are they that stupid or backed up. Does VM have any physical locations that you can go into where they can fix this stuff for you. I am never going to fly Virgin Atlantic. If they cant figure out how to get a phone to work, how can they communicate with pilots on their planes. I hope that Vigin Galatic spacehips doent come crashing down too. This company has the worst customer service I have ever seen

J. Henry

{ 04/11/2011 }

The pricing is good, but the service over all is horrible. Constantly double charged, plan would have issues every month it rolled over, and the customer service is rude, accusative, and absolutely worthless. Shell out the extra 40 dollars for a nationally known service, because you will end up paying that anyways in over drafts and VM mistakes during your service.

Deanna

{ 04/11/2011 }

Pros: Price

Cons: Customer service is awful. Unfortunately you have to call them all the time because the service is also pretty awful.

GangStar

{ 04/09/2011 }

i been with this company since 2004 b4 they even had color screens on there phones and i have never had a problem with my phone ever!! and maybe there customer service is crap but what company is not all companys have Indian PPL FTW lol i mean its cheap what do u expect if ur phone breaks or don't work and u no they not gunna fix it cuz they just bull shit u on the phone then just buy a new one its just a pre-paid phone not the end of the world.

Holly

{ 04/08/2011 }

This is the worst company for customer service, when you call don't expect an american that you can understand or even understands you (like all american companies are getting to be). Every time I needed to top up the cards didn't go through so you would have to call and fight with the jerks to get the money on your phone. Half the time you were "put on hold" only to have them not come back or transfer you to someone else then you would have to start the spelling everything and talking really slow so they understand you over again. I am looking into a different service for my son, an american run service, tired of this foreign crap

Christina

{ 04/07/2011 }

I would give Virgin Mobile 0 stars if I could.

Like many others who have posted here, I have not been able to receive text messages since March 17th. I have spent HOURS on the phone with customer service. I have reprogrammed my phone, at their request, at least 6 times. I have waited for weeks while they worked a trouble ticket they opened, only to call when I never heard back from them as they promised and find that the ticket had been closed "all fixed." Um...nope! I still can't get text messages.

I cannot believe the lack of customer service. The representatives are polite, per a script "So sorry for your inconvenience", but have no real information, no real ability to do anything, and no clue what the real issue is. They are apparently paid to lie.

I realize I am only paying $25/month for texting and calls, but I am still paying. Period. The way they are treating the customers is atrocious. I would love to sue them for not delivering on their contracted service, and for wasting my time, energy, and focus. And, frankly, adding drama to my life that I don't need!

Yes, I will switch as soon as I have the time and energy and money to do so.

I wish someone would put a class action suit together. I also will be calling the FCC to find out how to have a voice on this matter.

In today's day and age, this is just unacceptable. It's wrong. And I encourage folks to speak up.

To those considering switching to Virgin Mobile, do so at your own risk. Only switch if you are willing to toss your phone and walk at the first sign of an issue...there is no hope for help from them.

JP

{ 04/07/2011 }

When working, coverage and data are fine. I had 10 days with no 3G while they were doing a system upgrade but no issues since it resumed. Customer support is horrible, something I really hope they work on.

Brew City Stew

{ 04/06/2011 }

Got an update Monday. A woman from "Executive" relations called. Apparently it's an issue only affecting the Optimus V. She told me they're working on it, but it still isn't known what is going on. Fine, at least it's a little info.

Whoever is in charge of the emails needs an attitude adjustment. And yes, I'd love to offer my services. After 19 days now, I was told to be happy with my "free" 75 minutes. Less than 4 minutes a day. Thanks for the generosity.

This morning I got an email implying I was just one giant pain in the ass and need to stop emailing because it's fixed and ticket closed. Please call again with any concerns. And it must be fixed because they spoke to me.

Well, of course I called back since it still doesn't work. Another 1-,3 days I'm told.

And yes, complaints filed with BBB & FCC. Useless company. At least I was able to get my girlfriend and 2 sons to sign with US Cellular. Their Optimus phones are all working fine. Apparently that company made sure the phone would work before rolling it out.

I can't even sell this damn thing on craigslist. People like stuff they buy to work. Oh, and because I can't get email during the day, I've used up all minutes on both my VM phones.

It's all relative

{ 04/05/2011 }

After reading all of the previous reviews, it seems that whatever problems are being experienced with VM may be relative to the type of phone and the type of application used. I have been a VM customer for 3 years. I have the cheapest phone offered yet I have never had to buy a car recharger. Once I've charged my phone I can use it for two days without recharging. Of course I don't talk on the cell phone all day. Another thing which I didn't see anyone mention is how VM will replace your phone one time free if it's lost or stolen. Most cell companies make you pay a monthly insurance fee for that coverage. The best advice I have is to try it out and if it doesn't work for you, go elsewhere, but don't assume that just because it doesn't meet your requirements, it won't meet someone elses. What other cell company will allow you to just drop them without paying a huge fee. Remember from whence you left, i.e., Verizon, Sprint, AT&T, etc.

wimpyls

{ 04/05/2011 }

vm like throwing t paper feed vm
because service not there ok be better
going t-moblie att are net10 are trancfon are etc good luck

RJS

{ 04/04/2011 }

Like many other posters here, I am appalled at the reliability of text and data and the "customer service" that Virgin Mobile offers. I have had issues with sending and receiving text messages from day one. Essentially, I have to reprogram my phone to the network several times a week (sometimes several times a day) in order to keep texting working. The only way I know it's stopped working is by sending out "test texts" a few times a day to my email account to make sure they get through. Customer service has done next to nothing to help me. They've launched countless investigations into the issue, whatever that means, and even sent me a replacement handset... which immediately started doing the same thing. I used up half of my monthly airtime talking to tech support yesterday (NOT reimbursed), and all they would offer me was yet another identical replacement handset. Did I mention I had to MANUALLY TRANSFER over 100 contacts when they sent my last phone? I told them to forget it, as the new phone would probably not work either. They refuse to send me a different model or refund the $160.00 I spent on the original phone. I feel completely ripped off. I have no way of knowing whether it is their network or their handsets, but whatever it is, nobody is offering viable solutions. It's always "why don't you try this exact same thing again that didn't work last time?" I am currently stuck with them (can't afford to jump to another provider/get a new phone right now), but you can bet your life I will be ditching them ASAP, as well as reporting them to BBB and FCC for their awful service. When I pay a someone for a product and their services, I expect them to work as advertised... definitely NOT the case with Virgin Mobile!

Update: More of the same

{ 04/04/2011 }

I wrote a review on here a while ago telling my horror story with Virgin Mobile. Like many of you, my web never worked. I would always get a data connectivity error message. This problem started the second week of February. After daily calls for the first month, and being their monkey by doing the same troubleshooting steps over and over again, I gave up calling and emailing. It just became too frustrating. So now, April 4th, I called back for the first time in a while since I still have no interenet. Guess what? Tech support asked me to take out the battery and put it back in and wait 4 hours!! When I asked them why they thought this time it would work since it failed the last 40 times, I got nothing but silence. This weekend, I don't care if I have to get two cups and a string, I will not be using a Virgin Mobile phone. And in case you were wondering, removing the battery for the 41st time didn't do squat.
Not even close to being a decent company.

Tarun Das

{ 04/03/2011 }

Caveat!
Virgin Mobile USA do not support Three-Way Conference call! A very useful feature provided by every other service provider.

Yanie

{ 04/03/2011 }

@ amrap make sure you file with the fcc. there the company you contact when phone cable and other company's over charge you or not holding to there contracts.as far a whining to the man commenting you would be pissed off if you just bought a optimums v and the next day it stopped working and that was over a month ago. so call it what you wont yes i mad as hell. and yes there service sucks when they can take your money but not tell you why your new phone doesn't work.

Roger

{ 04/02/2011 }

I'm very happy with VM.The service and customer service is great. I get a lot more for my money then I did with Verizon. Haven't had any problems

Madison

{ 04/02/2011 }

Have you noticed that we basically have the same complaints with all companies -both prepaid and postpaid! Usually the whiners, out of millions of customers, are the ones that post in these forums, that's why. My brother connects with Virgin Mobile, and he's a very satisfied customer. I personally connect with Net10 (Have you read all of the complaints?) and I don't think I will ever leave them. So, why research is good, beware of the whiners!

amrap

{ 04/01/2011 }

Funny you should mention the BBB. I have just filed a complaint with the BBB in Millington, NJ. I have had great results from filing BBB reports on companies. Hopefully, I'll get a positive outcome from this filing.

Yanie

{ 04/01/2011 }

so i have a lil news about virgin. first off there a bootleg company. i have not had any web access since the 21 of march on my v. so i took it a pone myself to do a little web surfing. first vm is from Canada there pretty much hacking sprints lines. so no they don't have 3 g service sprint does vm don't. after weeks of calling vm and only speaking to Indian people. i contacted the BBB. come to find out vm is not backed by the BBB. which is the better business bureau. so when i pulled up the vm file they have like 4000 complaints on vm. so to all out there that is spending all your hard eared money on your cell and your not getting no where with vm. go to BBB.org the city you have to file your complaint with is in Trenton, NJ. i believe that there is some kind of way to beat vm at they own game.i filed my complaint and i hope i get some kind of justice. can anyone tell me another place i could contact as far as prosecuting vm. any info would be nice.

Amrap

{ 03/31/2011 }

I haven't been able to receive text messages for 2 weeks now. All of us know the drill you need to go through to get to a Customer Service Rep. It is very time consuming because of all the prompts and numbers that need to be dialed. Most CSR speak with an Indian, the country accent, and they try to speak American English. 10 years ago when I signed up with them, the customer service was beyond a 10 on a scalle of 1-10. Now, it would be -1. No one can say they are sorry, and everything seems to be my problem, like not getting text messages. I would love to drop them, but based on reading other reviews, the customer service I get at Virgin Mobile isn't that much different from anyone else. I guess I'll be calling the FCC tomorrow.

Brewcitystew

{ 03/31/2011 }

Just a couple more thoughts and I'll be done.

VM tech support number is 877-600-8065. Don't expect any better than calling the other number. Did all the reprogramming, etc, to no avail. One rep even switched the plan to pay as you go and back. Nothing.

I asked if they could just cancel that plan and restart a new one and I'd just deal with the hassle of a new number. I reasoned they can't possibly have gone the past 2 weeks without a new Optimus V coming online. This apparently isn't even an option.

This obviously isn't phone-specific since we're all having the same issue. I'm going to call about that android web deal mentioned earlier and see what excuse they come up for that one. If I hadn't found this site is swear I was being punk'd.

Well, off to try to find another number. I'm also going to call the FCC to file a complain I'd suggest others do the same.

charlie

{ 03/31/2011 }

after reading some of this comments i dont think i want anything to do with this company...thank u for all the comments and yes it helped...

Brewcitystew

{ 03/31/2011 }

Run from this company! 6 weeks ago I upgraded one of my (3) VM accounts from a Rumor Touch to the Optimus V. $150 well spent for the first month. Then on the 19th at 5am the internet died. The CSR told me it was because the bill was due. Due on the 19th, and shut off at 5am on the 19th? OK. Long story short, I talked to them again for the 9th time in 13 days. It's gone to engineering now for the 4th time. I'm to wait 4 hours. Why an I not hopeful? If I connect to wi-fi everything is fine, so the phone works. Elixer shows it's connected and available.

And I cant get a credit for the service I paid for. But apparently they'll cut me off if I don't pay the day before the bill is due. I find it hard to believe a nationwide carrier hasn't figured this out after 2 weeks. We're approaching the time frame it took to cap a Goddamn busted oil pipe miles underwater. And I can't find a number to call to get some answers.

If anyone hears of a class-action suit forming please contact me. Brewcitystew@gmail.com

massapequa susie

{ 03/30/2011 }

..add on...sorry - I was upset and didn't see the 3 stars...PLEASE let me crrect that - if it were possible to make the rating minus 5 stars - that would be my rating. Massapequa Susie

massapequa susie

{ 03/30/2011 }

I have had Virgin Mobile since 2002..so it must have been OK at one time. Starting Mar. 11, 2011, I was unable to use texting. I am patient and spoke to a total of 12 nice Customer Service reps (sometimes waiting as long as 16 minutes and having to repeat & repeat my reason for calling...each told me they would pass my concern to a higher person, and wait '2 to 4 hours and try to text again'. My cell was reprogrammed 3 times (one time a customer service rep tried the instructions for a different model-no luck!)Then I was told my cell needed replacing (I had asked 5 ties if I should just buy a new phone and we told 'wait 2 to 4 hours...' Now I have been on hold 28 minutes waiting for a supervisor regarding the automatic payment they took 3.26.2011...nobody is coming on the line...so I guess they want me to hang up! People - run from this cheesy company...I switched to another company today...hope my story helps someone. Massapequa Susie

Chris

{ 03/30/2011 }

This is in response to "Frustrated"'s comments on 3/30/11. I've had the Virgin Mobile "Super Slice" phone for 3 years but have had problem receiving texts for about 2 weeks. I've called and emailed the company multiple times without getting the problem fixed. the customer service reps are polite but don't really seem to know how to fix the problem. I'm getting very frustrated with them. At first, I thought it was only MY phone but since you have a different phone and are experiencing similar problems (and other people have said they have similar problems), it's probably not exclusive to any specific phone. I like the phone and I like the price of Virgin Mobile's plans. But if they don't fix the problem soon, I'm switching to another company.

frustrated!

{ 03/30/2011 }

i switched to VM last Oct and bought a used lg rumor touch (on ebay). once in a while, the internet wouldn't work, but other than that, I haven't had any problems until a few weeks ago. it's going on 3 weeks now where i can't send or receive text msg. sometimes when i get an incoming message it says it didnt come through (or go though if i sent one) de to a low cash balance and i have to buy a messaging pack. doesn't VM only have unlimited txt plans? WTF? so i called cust service like 20 times.

The first time she said take out the batttery, restart it, input this number and reprogram it and all that BS. it didnt work. in fact, after a few calls, the texting actually did come back for a few hours then i wasn't able to text since. The excuses I was given by customer service:

1)we are having trouble with text msg with some of our customers.
2) one of our towers is down
3) we are going to open up an investigation so call back in 2-3 days.
4) so i call back in 6 days and they tell me to allow 7 days.
5) so i call back in 10 days and they tell me that there is no record of any investigation done!!!!!!!!!

Can someone tell me if this problem is only with the lg rumor touch? because other than the weak ass sprint signal, VM is actually a good deal. I was looking at at&t windows phones, and verizon iphones etc, but i refuse to pay $85+/mo and the web or text isnt even unlimited. I was looking to maybe buy the lg optimus V phone. I'm wondering if i will have the same text problems. As much as I want to quit VM, you can't beat the price. I was with straight talk before, which runs on the verizon network which is solid, but their phones are pretty ancicent and not good for web browsing.

Please advise,
Thanks.

Joe Ferrara

{ 03/29/2011 }

I moved from SPRINT which I had for over 10 years. It was a big mistake. I have not been able to access the WEB with my cell phone. This problem has been going on for over 7 weeks. I am getting ready to send a letter to the regional office with the names of the Reps that have done nothing to resolve this issue. This is unacceptable.It tells me the level of incompetence that Virgin Mobile has for Technical Support. I will be going to T-Mobile. Their plans are just as good even better.

Perry

{ 03/29/2011 }

My husband & I have had Virgin Mobile for about 2 months now & are not satisfied. The first month was okay, we both got the LG Rumor Touch. When it was time to top up, we did it about a week early because we like to pay things before they're due. The website said our new month would restart on the 4th, which was totally fine. On the 4th, we had no service. The first time I called, I was on the phone 20 minutes for the girl to tell me their "system was down" & to call back. The second guy I got said the same thing & that he was sorry for the inconvenience & that he would credit me an extra 75 minutes airtime until my new month started. He then comes back on the line to tell me that he can't even do that. He said he didn't know when my service would be working again. I was very frustrated, as I had already paid & was at work. I have a 3 year old & need to have my phone working at all times. I called back & got a lady who easily "restarted" the month & it worked right away. It took in total an hour on the phone & much frustration just to get my service working.

My phone has been messing up lately as well. At random times, the screen goes blank. The other night it took 3 hours for my screen to come back on. It has been more of a headache than anything. We did this to save money & to not have to get into a contract but honestly, we are about to go to AT&T with a contract. We would rather be in a contract & have a working phone & service at all times than to deal with this.

Virgin Mobile is cheap, but in this case, you get what you pay for.

Chris

{ 03/29/2011 }

OB 2011/03/27
I leave in a small town with no 3G but the internet service is great. My only problem with VM is that I do not have 3G and there is no service after about 10 miles from my town. I have been to many African countries with great networks so I just can't believe there is a network in the US with such a poor coverage area. This is very disappointing. It sucks because all other networks in town have 3G. I am as some of you said, I am stuck with a $150 phone. I gave VM one star because there is no point in having a phone with no service 10 miles from home and also what is the point in having a smartphone with not 3G?

If you are talking about the optumus v email me chris_5722@yahoo.com with a price ill take it off your hands.

Maddiedirl

{ 03/28/2011 }

Mr Joshy is right - call customer service and ask for Tech Support. Tell them you want Android Web Data for your LG Optimus V. I just did it tonight and the difference is immediately apparent. Great fix!

Diesel

{ 03/28/2011 }

Got an optimus V. Listen I was with the V network. I decided to take a hike and port my # to virgin. With that being said I fully expected some major faults with the service. However, I have had NO problems with the service. Actually my call quality is much better with Virgin that it was with the other guys. And im saving 100 bucks a month. Ill take a stumble and fumble with virgin network. But overall, I cant complain one bit. Racked you 2000 mins in 3 weeks on the unlimited plan. Never a dropped call. The 3G thing is beat to death. It hit or miss with it. I would say in my case seeing how much Im using the phone is up about 90% of the time. You can do the airplane trick and it fixes it. Like I said i took the bad with the good by switching. Do I have any regrets. Nope. Im saving money and im not in a contract. I would have went with Boost but they did not have an adriod phone and too boot I got mine while it was on sale for 129 bucks.
Customer service is hard to get a live person. With the automated menus. But I did have an issue. Thought they fixed it, nope. Called back 10 mins later, and got someone else. 2 secs later she said it was fixed. And it was.
Overall you have to realize this is not some giant network. But for the money and value I can live with the hodgie serice. LOL

RazrtoOptimus

{ 03/28/2011 }

Four stars: excellent value, nice handset (Optimus), OK coverage (native Sprint) ... but the CS is inconsistent. The majority of VM CS reps seem polite and helpful. My port-in request went smoothly and quickly. Only one problem: VM "lost" the TopUp I had just applied to extend Beyond Talk on my pre-port number and shut my phone off. The first rep I spoke with acknowledged the $ had been applied yesterday and then told me it'd take at least a day to restore. He offered some bonus minutes "for the inconvenience" and said VM would be in touch - basically, deal with it. So I thanked him, hung up. Then I called the 888 number again. Reached a rep who quickly assessed the sequence of events, said he understood my frustration and offered to speak with a supervisor to correct the situation. He had my phone working again in 5 minutes, and he confirmed both plan type and next TopUp date. Great work, Bernard! For $25 a month and some persistence, VM has another convert!!

Ray

{ 03/28/2011 }

I'm having the same problems as many people here. I have not been able to get text messages since 3/17/11. I can send them, and can get and make phone calls.I have had my phone for about 3 years and never had a problem till now.I have tried everything they have told me to do, and it did not help.I believe its a problem in their system that they cannot seem to fix.I just wish they were honest and say so.Its not right to run a business that way.

Garden Girl

{ 03/28/2011 }

FOR BEVERLY 2011/03/25--- yes, taking the battery out worked for us.
We have not had the problems listed in these reviews. We have had Virgin for many years, at least 5-6. I think twice I have had to take the battery out to reset something. Once, because Virgin told me to and it worked, and another time, because I thought it might fix something, and it did. We bought the cheapest phone they offered, and we do not use text nor the web, just for cell phone talking use only. Has worked great for years, until my husband ran over it with the car, (still worked even though front messed up a little and have to hold front plate on with glue) and then it was left in the car many times to freeze in winter and then again many times when over 100 degrees in summer...after it being unusually abused like this for a couple of years, the charge doesn't hold well, and we need to replace the battery, or get a new phone. Used to be put on hold a very long time for customer service,years ago, but not in the last 2 years, they answer right away, now. (That is after you go through their prompts.) We have never had a problem with dropped calls, etc, and actually, many times when others with more expensive contracts, etc, say they can not use their phone in large bldgs, concrete bldgs, etc, we can. Very rarely have we not had service in the last 5-6 years. Do like that we can top up from phone if out and about and need more minutes, and also, can change what you want, (pay as you go to unlimited month), any time you want and switch back again when that service is no longer needed. Just plan the switch timing so that you do not lose any $ you have put on the phone.

VM: Use at your own risk!

{ 03/27/2011 }

Just a horrible, horrible experience. I love how VM is still running ads including the line "All on a 3G Nationwide Coverage You Can Count On". It's a complete lie. Got a phone for Christmas, and I can honestly say the amount of time I have spent online is less than 2 hours. Not because I don't want to go online, rather VM has a serious defect in their network. After months of calling/emailing/writing letters, the problem is still not fixed. Like many of you, I have done the reprogram, the taking out the battery, etc. with no luck. I don't expect much from a $25 plan, just what is advertised. However, I am not even getting that. I would understand if I lived in a remote area, but I am in Washington, DC, and I am supposedly covered by their coverage map. The only positive is that I have prevented 2 people from switching to Virgin Mobile by showing them my phone and asking them to try to get on the internet. After repeated error messages and letting them know this has been unresolved for months, they decided against VM.
I would switch providers but VM phones do not work on other carriers. So I either have to buy a new phone or hope that VM provides some quality control and gets my phone to actually work.

OB

{ 03/27/2011 }

I leave in a small town with no 3G but the internet service is great. My only problem with VM is that I do not have 3G and there is no service after about 10 miles from my town. I have been to many African countries with great networks so I just can't believe there is a network in the US with such a poor coverage area. This is very disappointing. It sucks because all other networks in town have 3G. I am as some of you said, I am stuck with a $150 phone. I gave VM one star because there is no point in having a phone with no service 10 miles from home and also what is the point in having a smartphone with not 3G?

intercept

{ 03/26/2011 }

I've been a virgin mobile user for about 7 years and was happy till I got the new intercept it wont let me surf the web it keeps telling web page not available and i bought some apps that i can't find on my phone this phone has a bunch of features that don't work was a big wast of money

I just gave up.....

{ 03/26/2011 }

I know it is cliché, but if I could, I would give Virgin Mobile 0 stars. My experience has been a nightmare from week one and I have only had my phone for a little over a month.
After over 1 month of trying to get either a fix to my browser connection issues or a simple explanation as to what is going wrong, I have given up. Countless emails and daily phone calls to tech support have drained me. When I ask as to why after one month I still have no resolution, like everyone else I get the apology and a promise to escalate my investigation. I have come to realize the "escalated tech department" is just a way to get you off the phone. I'm switching cell phone providers this weekend and preventing friends and family from switching to Virgin. It's tragic that I can't use my $200+ phone with another network.

I would not recommend Virgin Mobile to anyone.

Beverly

{ 03/25/2011 }

I just uped my virgin mobile cell phone, but, its blank when i asked for my balance, support told me, take the back off, and take the battery out for 10 minutes and put it back in and it should work...does anyone out there know if this is gonna work,let me know

Chris

{ 03/25/2011 }

I've been having the same problem as Jennifer (3/23/2011) - I haven't been able to receive texts since March 18th, 2011. I've called 4 times and keep getting told that the problem is fixed but it's not. I've shut the phone off, taken the battery out numerous times, reprogrammed it with their instructions and still have the same problem. I can send texts, make calls, and receive calls, but I can't receive texts. Although customer service is polite, I don't think they know what is causing the problem and I don't think they really care.

Ablinkin

{ 03/25/2011 }

I've been with them almost a year and so far so good. My first phone was a Loft, 2nd an Intercept, and now the Optimus. All worked very well on the VM network. Voice quality is extremely good compared to Tracfone and Verizon.

VM has had a couple of major 3g issues since I've been with them. The first only lasted a day or so, the most recent (which got many customers up in arms) seemed to last a couple of weeks or more. Connections were very intermittent with no indication if the connection had been lost. VM was not very forthcoming with information on their website or facebook page. I'll ding them a star for that little fiasco. Regardless if it was a Sprint problem (VM runs on the Sprint Network) customers deserved better notification instead of pretending the problem didn't exist.

Customer service is typical outsourced like most cellular carriers. First call normally gets the issued fixed, just be patient.

Overall I'm very pleased with VM and will certainly continue with them. After cellular contracts in the past it is worth the little bump once in the while to have the good value.

Martin

{ 03/25/2011 }

Been a customer for about 7 years or longer, I forget. Only use phone, $20 per month.
Pros: Never had one problem with phone or texting, but I don't text much.
More minutes per $20 than before.
Cons: The website, the customer service, the variety of phones offered has gone downhill from previous years.
Yesterday they charged me 9.99 for some service or other that I didn't order. Got it fixed, but this never happened before.

perturbed

{ 03/24/2011 }

allmost no customer service, allmost no 3g access. I never should have switched carriers as my old provider now has a smart phone for the same prices and they have no conectivity issues. Sprint should warn you that they will give priority to their contracted customers and not the pay as you go I'm all for a class action law suit. Will feel bad offering this phone up for sale knowing how lousy their service is guess I really got what I paid for.

Jeremy DeForrest

{ 03/24/2011 }

Virgin Mobile is my current prepaid service provider and for the most part, I've been happy. I've had good experiences with the customer service for the most part. I think the "Beyond Talk" has a nice selection of phones and the ability to have an android plan for 25 bucks a month is pretty hard to beat. The only real complaint I have had is that it seems like it's taken them forever to roll out a 2.2 update for the Intercept and the Sprint coverage area kind of sucks to be honest. I live in small town so I can't really take advantage of the 3g speeds but taht's more of an issue of where I live then it is on Sprint' part.

iza

{ 03/24/2011 }

Virgin's fine for the price as long as you never try to change anything and once you experience a problem you will NOT get help. I feel bad for the Indians at the call center, of the eight I've talked to one actually tried to help me then his manager said he couldn't and my "ticket had to go through". I haven't had service for TWO days now. I PAID for service, I expect it.

Every time I call they either tell me the system's down or they can't help me for whatever reason. Really? All you need to do is re-activate my phone with a new number.

Jennifer

{ 03/23/2011 }

My text has been out since Friday, March 19, 2011, and that's just when I realized the problem. I still cannot receive texts. Customer service is horrible and very difficult to understand. It simply is unacceptable to force your customers to try to understand very difficult accents. I am switching providers this weekend.

Leah

{ 03/23/2011 }

I only gave this a 1 star rating because thats what this site offers but i would give it the lowest rating possible -10. The first day i had the service they over charged my card, the service itself is the crapiest service i've ever had. The phone dies and drops calls and not to mention the web oh my gosh it only works if i use the wifi in my building so i cant imagine how its gona be if i leave town. And the number that i call to get help i mean come on can i talk to an american at least i would know what they were saying and not sound like a broken record because i have to repeat myself and have them repeat themselves. I tryed to get a refund back and i've only had the phone for going on 3 weeks and they said their policy states that they dont give refunds. I asked what about the over charge on my account? they said they dont know why it over charged my but they dont handle that and i wouldnt be able to get my money back. LISTEN, IF YOU READ THIS PLEEEEEEASE DONT GET THIS SERVICE! It is the worst service EVER! they should stick to Music and not phone service.

fergie

{ 03/22/2011 }

I haven't been able to receive texts for over two weeks now. I have taken the battery out, reprogrammed the phone, etc. I have talked to three live advisors and sent two e-mails. One advisor told me my problem was listed as "solved" in the system!! They tell me, "Wait three days." Then another said, "It takes six days." This is bull. No help at all.

new customer

{ 03/22/2011 }

I loved this phone when I bought it a couple of weeks ago. Then it suddenly couldn't get on the web just as I needed it for driving directions. Since then it has experienced loss of internet every few hours (and lasting for hours at a time). I called customer service for the fix offered by Mr Joshy. It seemed to work at first, but I'm now back to square one. Called customer service again and was put on hold for ten minutes before the line went dead. Now they say they know about the problem, but are "escalating my case to head office." The tech support have obviously been told to say this, as she didn't know what was actually meant by that statement when i asked.

Every time I get through to customer service, the line is (ironically) terrible, and I can barely understand what the representatives are saying to me. All in all, I had the impression that nothing was being done.

If the network is fixed, then I will love this phone again. Otherwise, it's a real shame.

VK

{ 03/21/2011 }

VERY BAD Customer service.

I've been being billed every month for 43$s for the last 4 months. I was on the phone for 2 hour 45minutes with customer service representatives to find out what's going on. It's just not wait time. Service people or the systems they use are are inefficient. Totally useless service. Waste of my time. I am still waiting for help on this issue.

T.K.

{ 03/21/2011 }

If you have the Optimus V you MUST do what "Mr Joshy" posted below about contacting tech support and telling the to switch your data to the ANDROID data plan, I did this and POOF! Like magic my internet works and is SUPER fast and the tech even asked me how I knew to ask for this and where I got the information from. Before you return the phone for this problem at least try it! I'm SOOOOO hapy I did!

Karen

{ 03/21/2011 }

I have been with VM for years then all of a sudden I have not been able to receive any texts for 4 days now. What's going on????

CLASS ACTION SUIT

{ 03/21/2011 }

1 Star is more than they deserve. My net service never works. I spoke to at least 12 people on 8 different occasions. All they say is the server is down (tough luck basically). File a complaint with the BBB. I've done it and got compensation. I posted a review on their site and they took it down because it warns future potential victims of their horrible internet service.

T.K.

{ 03/21/2011 }

HORRIBLE internet (or lack there of!!)Bought My LG Optimus 3 days ago with great expectations, (my hub has one with spint)I didnt want to renew my contract so I switched to VM hoping to save us $60.00 a month. The price for the service's would be awesome IF you can get the service! my internet works maybe twice a day, when I call all they say is "the server is down, it's a known problem we are working on it" 4,5,6 hours later I can use it. My husband never has a problem getting on the net. Guess I'll have to take this crap back and go crawling back to spint :'-(

Mr Joshy

{ 03/20/2011 }

IMPORTANT INFORMATION FOR VIRGIN MOBILE OPTIMUS V OWNERS!!!

Okay, I know this may be frustrating for some people, but for most it will be a life saver. If you own the Optimus V you may be noticing that you can no access the web.

You call into customer service, and they tell you... OHHH We're having network problems. Here's some bonus minutes.

I'm so sorry to inform you guys, but you were mislead. There are no network problems within the Virgin (Sprint) network.

THERE IS A PROBLEM THOUGH!!!
When you activate your account with the Optimus V, or you swap phones and add the Optimus V to your account, the Virgin Mobile internal systems DO NOT update your internet package. Their systems leave your data classified at STANDARD DATA, when the truth is you have to me MANUALLY UPGRADED to the ANDROID WEB DATA for your account.

YOU HAVE TO CALL IN TO GET THIS DONE!

Here is the problem. The level one representatives CAN NOT help you. When you call in and finally get a live person, simple ask/demand they transfer you to the TECHNICAL SUPPORT department. Do not explain anything to the level one rep. Simply demand they transfer you to tech support.

After they connect you, ask the tech support rep to change your data package to the ANDROID WEB for your Optimus V since you're noticing you can not access the web.

The rep will know exactly what you're talking about and you'll be up in running in no time. This is a perm. fix, and not only will your internet work....

.... if your experience is anything like mine you'll notice your getting download speeds of 2.1megs!!!!!! WOW!

I thought Virgin was a mistake, but now that my account is set up properly, I'm so happy I'm a Virgin Customer!!

I'll admit, its REALLY lame you have to call in just to have your account set up correctly, but you gotta do what you gotta do I guess.

The Optimus just came out last month, so they're working out the bugs I guess.

I couldnt be happier with my service now. I love love love love love my service and the price! $40 a month! CRAZY!! I'll be with them for life!!!

Gary

{ 03/20/2011 }

WTF is going on?? Bought a new Optimus V two days ago and the web STILL doesn't work. Called customer service and they told me it was down and they are "working" on it. They gave me (20) bonus minutes - BIG F-ING DEAL!! I want the web. My friend has a Blackberry Curve through Virgin Mobile in the same town and his web works fine. THIS SUCKS!! If it's not on by tomorrow I am returning the phone and canceling the service.

anthony

{ 03/20/2011 }

i have a blackbery and it doesnt get mms i hate i know its cheap $25 but i need a phone that works guess i have to go back to a contract phone

ALFRED

{ 03/20/2011 }

VIRGIN MOBILE is a mess. bought their lg optimus v with great expectations. phone and text were ok. couldnt get internet access right away. waited patiently for over 12 hours for internet access. network was down according to the customer rep who answered the phone. She advised me to continue to wait. AFTER 24 hrs. of waiting, i returned the phone to radio shack where i got it and i vowed never to buy their product. bye bye VM. SIR RICHARD BRANSON THE BILLIONAIRE WHO OWNS VM should be arrested for taking our monies and not delivering good service.

Cynthia

{ 03/19/2011 }

VM works PART of the time here in Nevada. You can NOT depend on it. It will not let me on the internet for 8 hours at a time ! $40. a month !! If they can not get their equipment working properly, then WHY are they selling service ????? Last night I called customer service, as I had no internet service from noon until 10 pm. I called and was put on hold for 40 min....then cut off *^#$%^@#$ ...so I dialed back and waited another 40 min. I was told that they were working on the problem. Okay....then why not put a recording on their line, telling people this ??? Instead of waiting on hold for 40 min's. TWICE !!! OMG..... I just want a reliable service.....there is no good service here in Pahrump. If someone would just come here and start one, they would have more business than they could handle !!!

Cleve

{ 03/19/2011 }

Can't get 3g service on my Finesse phone. Can't get help from customer service. No email.

godofwar

{ 03/19/2011 }

yes the 3g dose not work all the time what do you expect for $25 a month, if you want better service then stop bitching and complaining you cheap ass people and pay an lot of money with others, I am always around wifi so i don't care but if you need data non stop 24 7 then you need to seek some help for you smartphone addiction.

Stephen G.

{ 03/18/2011 }

I had the LG Rumor 2 from Virgin Mobile for not even 1 month. After 1 month the LG Rumor 2 started up and stopped at the load up page that says "HELLO". I immediately called Virgin Mobile Tech. Support and Tech. Support said that my phone was defective and Virgin Mobile would send me my new LG Rumor 2 overnight at no cost to me. I got the Virgin Mobile Rumor 2 the next day. Then I had to call tech support again because that phone was defective after 2 weeks. I ended my service with them after they had sent me 4 or 5 phones and all of them with the same problem. Virgin Mobile Tech. Support was very unreliable and unhelpful. If you ask me DO NOT go with Virgin Mobile as a provider. I have had Verizon now for about 6 to 7 months with no problems what-so-ever with my phone. I SAY GET VERIZON PREPAID.

aspie

{ 03/18/2011 }

I have been with VM since their beginning. I have NEVER had a problem with them until now. Month after month I have to call and resolve some payment problems. About two months ago I was charged FIVE monthly chargesand they refused to give the money back. I had to get my card company to get it back, and now they wont take that card.
No, I don't expect the moon for my $25 bucks, but I do expect a company to NOT TRY TO ROB ME.

not as discouraged

{ 03/18/2011 }

I wrote a review few days back giving one star---upping to 3 stars now---vm is updating the system/cut my 7 yr old phone off from text---but now have new phone--great help from service to switch it---patient too. perseverance pays---i have no need to switch from vm now---been w/them for 7 yrs--can u believe that!? 3g and other stuff mentioned here , hopefully, will get improved by Sprint---though pr could be better and a revamped vm service line---maybe soon, hopefully.

Tony

{ 03/18/2011 }

One other thing. DO NOT, I repeat, DO NOT leave a credit card or paypal acct. on file for automatic billing.

Tony

{ 03/18/2011 }

Virgin Mobile is ok for calls and texts. That's it. Forget their 3G/internet service. It's slow and unreliable. It goes down for two, three days at a time. If you rely on web access, go elsewhere. Don't take a chance, you'll be sorry. They will not credit you even though it's prepaid and you already paid in advance. That's why it's No Contract. If there was a contract, people would be suing left and right to get out. Oh, and customer service is non existent. Bottom line: you get what you pay for-and less.

Jennifer

{ 03/17/2011 }

I have been with virgin mobile for six years, and have only recently had problems. I use my phone primarily for texts and calling, not web. I have not been able to receive texts for three days. Extremely frustrating. Anyone else have this problem?

Garth

{ 03/17/2011 }

Lets see... No 3G when advertised and available via Sprint in my area, I was charged for individual texts/calls when the "My Account" thing on my phone told me I had unlimited messages and minutes remaining, and I was double charged TWICE for the same month. Oh, and three of those four charges were not authorized. To top it off, I paid for a monthly plan... only to not have my 300 minutes reset. That's right, after paying for my plan, I didn't get any more minutes. I have filed a complaint with the BBB and will be contacting the PA attorney general if this isn't resolved. At least this service was very slightly better than Boost Mobile. Stay away from Virgin Mobile at all costs. It is not worth it.

Less Than Zero

{ 03/17/2011 }

Would give 5 NEGATIVE stars if I could...website to "top off" doesn't work, billing dept overcharges / double bills, phone gets cut off because of THEIR screwups, customer service is rude and/or incompetent, got 5 customer service "surveys" during the same week they said they couldn't get in touch with me to fix my problem...weeks later, overcharge removed, but still charged monthly fee even though I have no working phone. Can't wait to see next months charge bill to see how many more times they've screwed up the billing. RUN, don't walk away from this company!!

Tanya V

{ 03/17/2011 }

I originally signed up for Virgin Mobile back in July 2010. Every single month, when it came time for them to run my card, they could never run my card correctly - therefore shutting off my phone and causing me to have to call in and have them manually run my card. A few times, it was my fault for the phone being shut off - and I take full responsiblity for those mistakes.
But the last few months of my service, it was just horrible. They said they would store my card of file for automatic billing. And since the beginning of 2011, every month they would try to "automatically" run my card, and again, same issue. Had to call in, have them manually run my card. And for 3 months in a row, they would charge me twice for my service. Therefore, causing me to call back in, and because of their idiotic mistake, have to wait the 3-5 days to get my money back. The call center is in India, so half the time it was hard to even understand them.
The guy I spoke to in February said that for my troubles they would give me an extra 75 mins on my plan. I never did see those extra minutes get added to my plan.
On March 1st, when they couldn't run my card again properly, (causing my phone to get shut off)I was tired of their inconsistancies, and issues with their billing methods, so I switched carriers. I will never go back to Virgin Mobile ever again.

Mae

{ 03/17/2011 }

I been with V.M. for about 4yrs. I use the company because, they had what I needed I'am not a talker, so I needed a company that offer roll over mins. and V.M. offer that until last year they stop the roll over and I hate that now I have to talk more so I want lose my mins. THAT THE ONLY PROBLEM I HAVE WITH VIRGIN MOBILE. I only got the phone because I have two girls in school.

CallmeLucky

{ 03/16/2011 }

Have not had a single problem with my optimus. Great coverage, good 3G (even as a hotspot) and not a single issue so far...

Krystal

{ 03/16/2011 }

I am torn on this issue - the actual phone and internet service is fantastic most of the time. But on the roll date for my account they start charging me for SMS and cut off Internet. I authorize payment one week before the due date and they do charge my card. I have Beyond Talk but their billing and CS is Beyond Horrible. This month they took my money and posted it but then backed it off and froze my account. Calling CS is an adventure. If you call at 5AM PST you get the call center that has some knowledge of English. After 2PM PST you are screwed. This time I sent 5 nasty emails and within 12 hours my payment was reposted and phone/internet restored. From now on I will start sending emails every 12 hours from the time I make my $25 payment until I can verify that they are not charging for SMS and my Internet is good. I suppose for $25 I shouldn't complain but still - every month I have the same problem. EVERY MONTH!

coleen

{ 03/16/2011 }

The worst customer service ever... can not be reahced... they are liars... run ... run fast... find any other phone service/......they do not back the service or their phone... pick any other phone, do you self a favor

I'd rather have my teeth pulled

{ 03/15/2011 }

I'd rather have my teeth pulled than to deal with this company ever again. After only 2 short months with Virgin, I switched carriers. I could not deal with the coin flip odds that my web would work. Actually, it really became I would get internet one time for every 20 times I would try to access it. Not cool, and not acceptable. And I could not deal with the "I understand your frustration, we are working on the problem" speech that I got for several weeks. I almost wished they would just be honest and say they can't fix the problem and I could have left a long time ago. I was told that an upgrade may take place the end of March that might solve some of the problems. I hope for those still trapped with Virgin Mobile that it's true.
I wish I had read all of these complaints before I chose VM, please don't make the same mistake as all of us! JUST SAY NO TO VIRGIN MOBILE!!!

grant edwards

{ 03/15/2011 }

I have tried to resolve a fraud charge on my credit card with virgin mobile and finally had to involve my bank to get my money back. They have the absolute worst customer service and they are poorly trained.I have a $100.00 plus phone that I wish I could take back but I have had it more than 30 days so I am stuck with it. This is a rip-off company. But then with foreign company what can you expect.
Say hello to " Peggy" for me because I have a problem

UK

{ 03/15/2011 }

the main problem is the support, the menues you go through to get to a human are circular, unhelpful and confusing, the operators seem to be teenagers with bad attitudes and no skills. I wonder if there are any grownups in the room.

Cher

{ 03/15/2011 }

Can someone tell me exactly how to call and re-activate the $25 pay as you go 300 minutes, unlimited web and data each month ?
I already bouight two $25 cards from Radio Shack and the plan expires on 3/17- I don't want to be overcharged 10 cents a text as they said could happen if I did not do it right ! Thanks for any help.

Cher

{ 03/15/2011 }

Had a Rumor Touch with $25 plan for one month - horrendous customer service . We left Tmobile because of poor cust. service , butthat was a dream compared to this .
Constant misinformation given -they shorted me 4 days on the 30 days of serviec because of February. Gave me bonus minutes , told me they would never expire and then started taking them immediately . They are taken before the plan minutes you paid for so they expire quickly that way- kind of a scam . Then they told me that I had to call every month with a Top Up card but if I did not tell them that I wanted to activate the service monthly, I would be charged 10 cents a minute rather than the $25 for 300 minutes and unlimited text. I KNOW they will screw that up the first time I do it which is in 2 days .
No one speaks good English and supervisors know as little as the main line advisors.
I am so disguted with this plan ! Buyer beware .

Sarah

{ 03/15/2011 }

I have been a customer for almost 10 years with no problems. Started having issues last August 23rd and continue to have them. This company is a train wreck. Customer service is abominable. For $25/month, you definitely get what you pay for: one-third the price of a contract phone and one-third the service. Other carriers should thank VM for running their customers off ...

Just awful

{ 03/14/2011 }

Virgin Mobile has the potential to be great. Good phones, decent prices, etc. I actually like my service when it works. Unfortunately, that doesn't happen very often. I got this phone for Christmas and I can honestly say that I have not had 1 week of trouble free service. Constant calls to tech support have just frustrated me and not solved any of the problems I have with my phone. First, the language barrier with their customer service reps is shameful. If VM wants to save money by shipping the support offshore, whatever, but I shouldn't spend 10 minutes every call asking the operator to repeat what they are saying. I would almost be willing to deal with the dreadful customer service at $25 a month if I had a reasonable expectation that my phone would work. My web worked great for the first week and then it decided it wasn't coming back. This is actually the main complaint I have. Weeks have been spent on this issue trying to fix the network problem, with not an ounce of luck. I can't begin to describe how annoyed you will get when you are told to be patient and call back in 72 hours over and over again. Buyer Beware! Virgin Mobile is not a relaible cell provider!

Pvalley

{ 03/14/2011 }

I have to give VM 5 have never had a problem when living in Mke or Portland have used both the topup cards and paypal with no problems so I dont see a problem getting a optimus V when they have them back in stock

Steve

{ 03/14/2011 }

Gina - you have the "redirect of death". This is a known problem with Virgin Mobile's account management, use google to search for more information. It is part of the reason I gave 2 stars.

Steve

{ 03/14/2011 }

Terrible customer service, account management, and billing/payment system. I seriously cannot believe how bad their payment system is - it won't take my money. And every month I lose 3G service for a day when my contract renews (via a card at Walgreens since their online payment system is broken for several months now).

The actual service is great - when it isn't shut off because VM's account management system went haywire.

VM could very easily be 4 stars, since their actual wireless service is fine. But their account management and customer service are beyond words bad.

gina

{ 03/14/2011 }

BTW, I'm on the outer edge of Metro Detroit area.

Gina

{ 03/14/2011 }

@ John--no, still no web. Although a slight change...I can load virgin mobile site (very slow or times out). If I try to access another site, it defaults to load VM site again (or tries). Signal still good, going to try customer service again today. Any advice (other than the obvious?!)

George D.

{ 03/14/2011 }

I feel like I spend half my time trying to get the 3G to work. Sometimes it's because of major outages (like right now), other times, it just acts glitchy and i have to turn the 3G connection and/or power off and on a couple times and it comes back on line. Either way it's a major hassle and I am considering switching after only a month.

Don't switch to VM

{ 03/13/2011 }

I switched from Verizon (which always provided me with excellent service) to VM because of the $25 plan. That is the ONLY thing I have been happy with. My browser will not work and I have been in contact with Tech support for one month now to correct the issue. I always get the same responses ( take the battery out, reprogram the phone, clear cache, etc) and nothing works. When I tell them that I have already done this over and over again, they just ignore me and have me do the steps again. I literally just got off the phone again with the direct line to tech support and they have told me they are going to open an investigation and elevate my request. I'm not holding my breath since they have done this at least 4 times already. I have asked to get a replacement phone several times and with no luck. So right now I bought a $240 phone that can make calls and send text messages. I wish I had never switched to Virgin. Until Virgin Mobile can show it can handle the wave of new customers, I would avoid switching.

John B

{ 03/13/2011 }

@Gina... I got the Optimus V also yesterday, and was having web issues.... but it seems everything is working for me now... I live in Maryland.... Is yours working now? My internet and signal is wonderful...

discouraged

{ 03/13/2011 }

Sprint took over virgin Mobile and is updating it all supposedly by march 25--my text has been out for 7 days/systemwide problem---am told---my investigation was 3 days---now changed to 6 days---information on the web is non existent except for here---and saying live advisor/activate to navigate the worst customer service line in the nation...i like the prices---watch out for text message charges---go to web and buy 200 for $5---sending/receiving text is charged 15 cents each otherwise----right now---no stars---Sprint/not sure bout them either---poor handling of the takeover.

Gina

{ 03/12/2011 }

Purchased Optimus V at Best Buy yesterday. Thankfully had it activated by their staff; it took nearly an hour; they needed to call VM customer service. Calling and text -- working wonderfully! But still NO web!!! Originally told problems with VM system, minimum of 2 hours, maybe 4. Called later, told they are investigating my personal problem. Called this a.m. another rep said a tech. engineer would be on the case and call me, text me, or email after investigating--could take up to 72 hours. I had read this site prior and hoped to get lucky. No such luck. It is not a matter of signal; we have great signal strength. Really disappointed in this, but giving it a couple of days...

Alex

{ 03/12/2011 }

Ive had virgin mobile for about 2 months now. I am on my second rumor touch because it was apparently my first phones fault that the messages "could not send."
I called the horrible customer service every week to get this problem fixed. They all told me to do the same thing to fix it every week even after I told them that I had already done that. They "open investigations" about it every week. They replaced my phone but the new one is doing the same thing. I still cant send all my txts.. only about a third. It was the service, not the phone.
Also, the internet NEVER works, even when I have 5 bars. So my text messaging doesnt work and neither does the internet. So basically its a phone that can only call. How sad.
It is cheap service, but not worth it. If you can afford it, go with a different provider.

dee

{ 03/12/2011 }

money keeps disappearing from my unused phone have talked to them every month for over 6 months but it keeps going on someone has to have access to my phone besides me and thet won't do anything about it

Dee

{ 03/11/2011 }

I purchased the vm opitmus and the first day i was happy everyday after i been sad no web connection no pandora omg and the phone i purchased has is faulty i am so unhappy i just got a bad deal all the way around.

Elizabeth Muan

{ 03/11/2011 }

I find Virgin Mobile customer phone service lines very difficult to navigate. The automatic recorded customer service line will not allow you to get a live person. The calling plans are very reasonably priced, have not experienced any drop calls from San Francisco area.

Mom

{ 03/10/2011 }

I chose Virgin Mobile for the price for my children's cell phones. The phone, the network and messaging is very good. And, for the price I would give it 5 stars. But, for customer service - just about impossible to get help from a REAL person, and when you do they are rude and offer no help at all. Customer Service gets 1 star. So, average it out, I give it 3 starts.

PLEASE DO NOT BUY VM PHONE SERVICE!!!

{ 03/10/2011 }

THESE PHONES ARE TERRRRRIBLE!!!! WORST CUSTOMER SERVICE EVER TERRIBLE PHONE SERVICE!!!!! you will literally want to shoot yourself of how terrible this phone company is. There is nothing worse than this company!

Dont buy VM

{ 03/10/2011 }

The best prepaid service phone is net10. i had the phone that has the slide out qwerty keyboard, i absolutely loved it! Service everywhere,even where VERIZON customers didnt get it. the only bad thing was i was spending money every 2 weeks for more minutes.($20 ones)

but now that they have that 50$ a month thing,i would deffinately get off VM if your on it now and if your complaining and go to net10! even verizon prepaid. i used verizon prepaid only got the unlimited texting for $10 a month or 20$ for everybody. you could add other 15$ cards,

but if you just want your phone for the majority of texting SWITCH TO VERIZON ALSO! ten dollar unlimited text messaging for a month is the greatest!

John Fenley

{ 03/10/2011 }

WARNING - WARNING - WARNING You should be able to give them ZERO stars!
They call one of their offerings "Broadband2go" and for $50 (used to be $40)you are supposed to get unlimited bandwidth - dream on! I bought one of their POS wireless modems when they first came out and it WAS great. Fast connection, good support all the things that are necessary for a good relationship between vendor and customer.
NOW....they say you have unlimited bandwidth for the month .. but, once you reach about 2.5 GB they throttle your speed for the REST OF THE MONTH down to about 256kbs. They are <b>SLIMEBALLS!!!</b>
Find another company to do business with VM does NOT value it's customers!

JLS

{ 03/10/2011 }

On Mar 9/11 I was unable to connect to the Internet although the device was working properly. I phoned customer care five times (the automated system hung up on me 4 times). On the fifth try, after a 20 minute wait a human being told me their system would be down for at least another 4 hours.
I call the next day to ask for a credit. I was told that their processing system was down and I needed to call back again for the credit.
When you spend over an hour trying to get what you paid for, it's time to find another service provider.

David

{ 03/10/2011 }

If I could give zero stars I would - 1 star is being generous. My wife is with Virgin Mobile in the greater Toronto area and while the phone is not bad, an LG Rumor 2, the service is absolutely horrible. Even with full bars in various locations from downtown Toronto to Newmarket Ontario calls are dropped or interrupted by periods of digital static. It is nearly impossible to complete a conversation without calling back several times. Calls lasting as little as 10 seconds before dropping. I understand Virgin Mobile in Canada is Bell's so-called "bargain" brand but does it need to be run that way. Two paper cups and a long string would work better. Mr Richard Branson - please buy your phone company back from Bell and make the damned thing work! Barring that revoke their license to use the Virgin brand. It's insanity incorporated over here!

varaporn cates

{ 03/10/2011 }

I got the LG phone less in a month and will return it soon because I have to turn off the phone once a day to have access to internet. The phone signal is awesome until yesterday. I have no signal or have 1G service maybe 1 bar since yesterday. I like the fact that it cheap but what's the point if you can't use it. I'm lucky that I still can return the phone! Don't get VG go with something else!

Chuck

{ 03/10/2011 }

Bought my LG Optimus V yesterday afternoon. It is a nice phone at a good price from Target ($109.99 after discount and gift card) . Had a lot of difficulty activating the phone as the website kept freezing up and the activation button on the phone wouldn't work. Finally got it activated. Makes and receives call fine, good voice quality. Works well on WIFI. No web access last night ( I was told it would take four hours to activate) Called again this morning, re-programed phone with "Peggy", told to wait 2 hours for access. Called back in and spoke to another "Peggy" and was told 3G network was receiving maint. and would be down additional 4-8 hours and had been down since yesterday. After a bit of questioning was told it had been down for 2 days last month for same process. The "Peggies" have no clue, nor does VM.

George

{ 03/09/2011 }

I bought the LG Optimus V almost 4 weeks ago, for the purpose of being able to access the net when I'm out and about. 3 weeks now it seems as though my 3G is non-existent......connecting once or twice. My phone service works well and I receive and send e-mails with no issues. WiFi works well. I need my unlimited web which I'm not receiving, so I'm returning my phone and looking for a new no-contract provider. Boston, MA

Penny

{ 03/09/2011 }

More like ZERO stars. I don't care that it's $25 a month. It's NOT worth it. I'm shopping for a new phone/plan immediately.

Bought the Rumor Touch in May '10. It worked OK until about a month ago, then could call/text, but NO Web access. I just went 11 days without it. "Unlimited" my caboose.

After a hundred calls to the WORST customer "service" I've ever encountered, Web access was restored -- for a whole day and a half.

I am Beyond Over this plan and this company. Sayonara, VM.

p***edoff

{ 03/09/2011 }

Had no issues with my phone or service, liked the $25 fee, BUT they double billed me, then cancelled my phone AND broadband service without notifying me and against their own policies when I contested the charge

Jabby

{ 03/09/2011 }

To those asking whether they should switch to VM or not, I guess it depends on your primary use for the phone. I purchased the Optimus V with the primary use for me being accessing data over 3G. The phone is great, the service is not. Today is my 10th day without 3G service. I have not experienced lack of service with voice, only data. So if you only want to make calls or text or always have access to wifi you shouldn't have an issue. Since I need 3G service and am not getting it they only get 1 star from me. By the way I live in Southeastern PA.

lk.

{ 03/08/2011 }

I have been looking into getting VM for the past month or so, but hearing that there is no good service anywhere you go basically i dont know if i want to get it! Is there good service in OH,NY,PA,VA,NJ? thats where i usually am traveling to so i wouldnt want my phone to be junk when i leave the state border or even move 2 feet.
and is the optimus v as good as everyone says it is?

GISSELLE

{ 03/08/2011 }

I really didnt know what star to put since i dont even have VM yet. I am planning to get it, from my point of view, everything seems great except customer service. Though I have doubts on the reception and stuff. I see people saying its awesome, then I see people saying its horribile.
I live in Orlando, FL and would like to know if there is good reception there.
thanks :)

derick

{ 03/08/2011 }

lol you guys are bitching about 25 bucks a month all the people in my family we are spending 75 a month with att we were spending 215 so what if i lose reception sometimes i dont care we joined to save money and the optimus v is awesome

to JJ

{ 03/07/2011 }

We want something thats worth the $200 we might spend on a phone..and we want reception anywhere we go! Not buy a phone then find out i cant use it because i get no service. how good is your service? and are you from the western side of the USA or Eastern side. if you feel comfortable, please state your state because i'm looking into VM. Thankyou.

jj

{ 03/07/2011 }

had my Had my LG Rumor 2 and I love it great price. For $25 a month what do you people want? The moon.

ShouldiGetit?

{ 03/07/2011 }

I've been looking into buying the Optimus V from Virgin mobile but im sketchy about the reception. After all these bad reviews im afraid of wasting my money but it's the cheapest plan i could get.

should i get the optimus v? And most importantly how good is reception?

FatherGuido69

{ 03/07/2011 }

Sorry folks but I have to disagree with all the ones who are downplaying VM. I have there service for about 4yrs now and i've had some trouble but nothing like everyone's experiencing. I top up, I txt,email, and IM to my daughter and wife and i even surf the internet. BTW! I have a blackberry and it works great.

Jabby

{ 03/07/2011 }

I have had Virgin Mobile 'Beyond Talk' Service since 2/23/11. Since day 5 (today is day 13) I have not had 3G service. I either call or write customer service everyday with no answer as to when this will be restored. They claim that they know there is an issue but have no way of knowing when it will be fixed. As others have stated if a zero rating was available, this is how I would rate their service and level of customer service.
I've had prepaid plans with other companies and have always been satisfied. Virgin Mobile service is the worst, bar none.

Paris

{ 03/06/2011 }

So.. Ive been reading all these reviews and im scared to get a virgin mobile phone, but im afraid I have no other choice. Im getting the blackberry so hopefully everything goes well, if not, im def. returning it and maybe switching to boost. Im leaving verizon because of the cost but the service was amazing. wish me luck on this one?

Nikki

{ 03/06/2011 }

I just found a phone number that leads directly to a live advisor: 1-866-277-6124.

Dave M

{ 03/06/2011 }

I am very pleased with my new phone - LG Optimus V and the VM $25/mo. plan. I'm on the signal fringe but it still works. I connect to WiFi at home and that works great. Apps from the Market work great! I think the negative comments are from people who have bad reception areas. The battery life on the Optimus is marginal, but can be optimized by not having network and GPS on at same time if not being used. Also, I use the phone connected to charger if I'm sitting around surfing. No big deal. Great phone and great plan..... so far after 2 days!

Pleaseshootme

{ 03/05/2011 }

If there was a 0 star rating, I would have given VM a 0 star. The customer service is horrible and the phone service is even worse. I have had this service for 5 months and it keeps going downhill. Right now at least every other call is dropped. That's grand when I have been waiting on their customer service agent for 20 minutes and when I finally get one my call is dropped.

Lastly, they can't get the billing right. For the first four months, they couldn't manage to charge my card so kept cutting off my service. I would call and use the same card and then it worked. So this month, to make up for it, they charged me twice.

It's too late for me. SAVE YOURSELF. DON'T DO IT.

Alan

{ 03/04/2011 }

Virgin Mobile wifi "broadband" is horrible! I'm in Seattle, a major population center with tons of cell towers, yet Virgin connectivity and download speeds are absolutely lame. The old AOL dial-up back in the day, was actually faster than VM's "broadband" today. How they can call it broadband without getting into false advertising trouble, is beyond me. After one month of this crap service, I'm going back to my previous provider. The $20 per month I saved by switching to VM, is simply not worth the aggravation. Really, VM's wifi service is HORRIBLE.

Steve

{ 03/04/2011 }

It's been a little over 2 years and all my family members (5 at last count)are still on Virgin Mobile, and love it. I just upgraded to my 3rd phone, and it wasn't because of quality. Their service has been nothing but great and their plans are the best ones out there. And with VM adding Android phones lately they hardly feel like a prepaid company anymore. Quite simply VM offers what every consumer wants, reliable phones at reasonable prices. Keep up the good work VM!!

Dana

{ 03/03/2011 }

I gave them 1 star because there is no 0 star option. Customer service is absolutely HORRIBLE!! Nobody speaks English as a 1st language. I paid $159 for a phone. The money was withdrawn from my account but the phone never arrived. Nobody in customer service could tell me where my phone was. They only have scripted answers and all 7 people I spoke to..and could barely understand..gave me a different answer. And when they no longer want to talk to you they hang up on you or "transfer" you and then you are hung up on! If you decide to go with Virgin Mobile, PRAY you don't need customer service..it is by far the worst customer service I've ever dealt with! They just do not care about their customers.
I do NOT recommend Virgin Mobile to anyone.

AnnS

{ 03/03/2011 }

I ended an ATT contract and went shopping for prepaid provider. Was happy with husband's Tracfone experience but let Radio Shack talk me into Virgin Mobile. My bad. While phone service is fine their "live advisor" aka customer service is one star poor. I have been unable to have credit card accepted so I can "top off "texting and data svc". Customer service keeps asking me to be patient while they "fix their system." In 5 days I have spoken with as many advisors" and one supervisor. The explanations given were contradictory and only the supervisor was finally able to assure me the problem would be fixed in 24 to 72 hours. Is that unacceptable or what!

John76

{ 03/03/2011 }

Just purchased the Optimus V from VM. So far, so good. I love the wireless capability that allows me to connect to my home wireless connection. Spoke to Cust Service twice and both reps were helpful and spoke English. I only had to wait on hold for about three minutes. The life of the battery is short when using the Internet but my LG with Verizon was the same way. I haven't had to top up yet, but I'll be back if I have any problems.

Caroyl Clayton

{ 03/02/2011 }

I've had VirginMobil for yrs. It is still the best plan for my situation. However, I bought a new phone and DOZENS of phone calls & emails have yet to produce a transfer to my new phone. Their automated answer service produces too many cutoffs before you can reach a 'live advisor'. It is particularly frustrating when I've topped up twice trying to fix this!

KS

{ 03/02/2011 }

Virgin pre-paid sucks. It charges users if someone rejects your call. I believe if your call has been rejected, you shouldn't get charged for it. Stupid ppl, worst customer service - don't listen to you. Do not got for it.

James

{ 03/02/2011 }

I hate it. More often than not, I can`t get a signal. If I had to do it all over again, I would pay more for a better service.

jay

{ 03/01/2011 }

for 25 bucks a month, what would you expect? i've given VM two stars because customer service is horrendous, network isn't reliable and the phone i purchased is by far the worst phone i have ever purchased. if you're looking for an unreliable but cheap option - VM is for you.

heather

{ 03/01/2011 }

this ce