Virgin Mobile sucks i have one for text messaging and emergency use only. Always have to top up even though i never use the phone, and my phone sends me text messages form my own cell number WLF!

I've had Virgin Mobile for several years. In fact, I got VM when it first started up. I switched from Sprint prepaid. The plans and prices can't be beat.
Sure, I've had a problem with one of their phones, but they've been pretty good about it. I recently bought a phone from Circuit City (my 7th VM phone) and it took a complete crap on me. The battery life went down to a few hours and the screen stopped working. I called customer service and they offered to give me a new phone at a large discount ($44.00 for a $99.00 phone, plus $20.00 additional airtime) along with reimbursment of any ringtones, games, and wallpapers I'd purchased for the phone that didn't work. Once, a few months ago, I did get a rude person on the phone, but after so many years with the company, it would shock me not to. I asked her to hold on a second while someone asked me a question, to which she replied, "Maybe you should call me back later." ~click~ But honestly, every other person I've spoken to has been courteous and helpful. People should have the self-control to not vent about one bad experience. They've been a consistently great company with coverage that is equal to Sprint PCS (which I have also had).
If you need a generous plan and a phone you will use daily, Virgin Mobile is a quality service for a bargain.

i purchased a virgin phone in Dec 2006. Before I had a tracfone. ON the virgin plan my minutes disappear. WHen I check the account activity it shows the phone is being used while I'm in the bed alone in my own home. Calls to area codes I don't reconize. Worst choice ever for me!! NOw I have to find new prepaid phone. I've called and complained numerous times without avail.

I purchased and received two new phones from VirginMobileUSA.com and received. Today I tried to activate online entered the ESN number then the webpage started over. I repeated four times then gave up and call the 1-888 number. The automated system asks for your ESN and Zip, birth date etc. Then you get transferred to a live person. They ask you again for the ESN again. The say the ESN doesn't work. They try again and tell me they can not activate either as I tried to activate online. Now I have to wait 24-72 hours for "someone" to rescue my ticket and attempt a fix. Perhaps it will be less difficult to buy another provider product. This is not a satisfactory first time experience.

Although Virgin Mobile is an inexpensive approach to pay as you go phones, I do have two fairly significant problems with them. Being over 50, I avoid calling them at all costs. They're "hip" talk is annoying and covers for their inability to solve problems, such as dealing with lost passwords for retrieving voice mail. They were never able to solve the problem. The other very annoying problem is their smaller service area. I've been in two areas (one along a major interstate in a major university town in the west and the other in a smaller town in Arizona) where I did not have service. The university town along the interstate was the most annoying. If you are traveling along an interstate, you really need to have continuous service, just for the sake of safety. In the other area, a friend's Tracfone had service, but my Vigin Mobile phone did not.

I'm moving over to Tracfone.

All yall grown ups out there listen up yall act so stupid, talking about virgin mobile is bad, saying "when i got my phone it was broke or didnt stay charged for a long time" Shut up man life is life deal with it yall are grown ups yall got money yall got a job so buy another phone DANG!!!! yall is a bounch of complainers the people who really should be complaining is the kids because some of yall parents makin yall children pay instead of yall paying which is stupid if you got to complain, complain to your low life husband or wife instead of on the computer Virgin MOBile rocks i luv it and thats the only thing THAT MATTERS

Secret

P.S. if you got any questions email me at doglovebacon@aol.com Funny email address but email me

Virgin Mobel Hell is what I have been in. I was hung up on by three customer service reps and then was told there was no way to contact anyone other then there group for help. I was charged on my CC and my minutes never were posted to my account. They say that is impossible but I have the CC bill to prove it. No one was willing to help me or address this at there customer service center. When I tried to add more minutes by using my phone I would get the statement I was successful for top up but again, no minutes ever posted to my phone. After over a year of there service this was the last staw. No longer will I stand to be in Virgin Mobile Hell!

k, im 14 n i love VM. if ur over the age of 19, then u hav no right to give VM a bad comment review. its geared toward teenagers, not adults. i hav had tons of different cell phone companys, in i think virgin mobile is the best. i had pay for it myself, so i went for the cheapest phone company. tryed t-mobile, it was okay. tryed cingular and virzon wireless, didnt like them tryed VM, its GREAT!

I have have used Virgin Mobile for only 3 months now, I don't think there really bad at all, there service plans are decent and phones are reasonably priced as well, I hope they come out with a smart phone, if they do I will buy it and give it a test run.

My daughter just HAD to have a Virgin Mobile phone because "all her friends" did. She likes it, but she also HAD to add on a ton of stuff. I kind of wish it didn't offer so much stuff. But, it is easy to use and I can always get a hold of her and she seems to really like it. We don't have many retailers locally though.

V Mobile rules! I have the Sidekick phone, the 1st prepaid I've seen w/ a keyboard. The paid content is good, could use more games & wallpapers. The best part of Vmobile is the agressive discounting on phones, phone cards, & accessories at most birck & mortar retailers

virgin offer the lowest rate plams srarting @ 18min the new white flip clam phone @19.99 includes battery , charger all on # 1 sprint carry make it BEST DEAL FOR PREPAID CELLULAR !

I frequently 'attempt' to talk with two friends who have virgin mobile pre-paid accounts w/ AudioVox phones. One lives in Southern New Hampshire, the other about 12 miles NW of Boston. Both have the same problem...LOW or NO signal strength causing constantly dropped calls and inability to place/receive calls. I know the problem is not at my end since I have phones on Cingular and Verizon Nation Individual plans, and the problems exist when calling/recieving from either. Also Virgin Mobile customer service admits to a severe lack of cell towers/coverage in many areas where they offer service and no plans to remedy the problem. I shudder at the thought of anyone, esp. a child trying unsuccessfuly to reach a parent or even 911 in an emergency and getting no signal. If Virgin Mobile is allowed to continue to operate, lease tower access from Sprint, they owe it to their customers to provide consistent and accessible coverage in all areas where they offer service. Kids may love the phones, downloads, etc., but parents/adults beware. After all, before anything else the concept is as a phone, not another electronic toy/game.
Also, when you consider the above, coupled with the likelyhood of spending $30-$100+/month on Virgin Wireless, other 'regular' Individual plans/phones are readily available. Do you research!!!

I've had two of their phones - the VOX 8610 and the K10 Royale and both were like children's toys. While the pricing for the service is great, you practically have to live right beside a Sprint owned tower to get a signal. The whole concept of Virgin Mobile is geared toward teenagers, which is fine (for a teenager), but unless they get quality phones and better coverage no adult is going to buy the phone/service for their teenager and teenagers will soon discover they are throwing their hard earned money down the drain on crappy phones and poor service.

If you do the math for TracFone's and Virgin Mobiles cost per minute, virgin mobile is on top.If you bought a $20.00 TracFone card for 60 units(minutes), it would come out to $0.33 per minute. If you buy a $20.00 Top-Up card from V Mobile on the $0.18 per minute plan, you will get 111 minutes. Practically double the minutes. Plus no roaming or long distance. Great Phones!

I've had Tracfone and now Virgin Mobile. Tracfone had great reception in my area, but was more expensive to use for me than Virgin Mobile. Tracfone is also a pain in the butt to add minutes. Virgin Mobile has good reception in my area and I only have to top up every 90 days, usually just $20 for me is enough. If you need your phone to work almost anywhere Tracfone is better, but if you just need local coverage, then Virgin Mobile is better cost wise.

I think that vmobile is great.Lot's of good looking phones,I still don't have a cell phone yet but know i know what kind to get.Iam not much of a talker but all of my friends have phones.Vmobile have great plans $14.99 for 100 minutes works for me.

i think that vmobile is the best out here in phone plans and the switchback phone,i have to have one i am not a big talker.$14.99 for 100 minutes

I hardly ever use my phone, however I need one for emergency use and you just can't find a pay phone any longer. I have used my phone three 3!! times this month and four trimes 4!!! last month and it seems I am always having to top up. I must have used a total of 6-9 minutes this month, however, I am still being alerted to top up AGAIN and AGAIN! every three weeks it is another 20 bucks for three or four brief calls. Bull! Then you get some stupid young representative calling you at home and on the phone and it is impossible to call customer service, you keep going around in circles on the machine again, with the stupid representative! Boy to have an actual 100 minutes, I wouldn't know what to do with myself. I get about 6-9 minutes and ....its time to TOP UP again!

I also seem like I am toping up every other week and hardly even use my phone. I went into account and actually spent over 80.00(one month) in top-ups between my and my childs phone. For that price I should look into a real cell phone plan. I am looking for a different pre-paid plan for my child. Virgin Mobile is not a cheap pre-pay...

I live in Chicago and I talk a lot. Nothing compares to US Cellular's Talktracker $60 plan. 600 minutes, Nights and Weekends and Free Incoming Calls and Messages!!! I am glad I switched from Virgin Mobile.

I love this phone. its a cool phone.
From your man Bow Wow

i like these phones . I wish i had one of my own.

I loves these phone. You dont have 2 wory about paying a bill all you have 2 do is by the top up card.

I've had my K10 Royale for nearly two years and have not one complaint. I've traveled with it across the country and it worked as well out of town as it did locally. $90 to renew for a year. This is perfect for the person who usually uses a phone only for dialing out. I'm a backpacker and have even received good signals under tree covers in the Cascades.

The phone service was OK, although there were numerous dead spots where I couldn't make calls. Be very careful with the bills. I had the top-up feature where I could add minutes by topping up from my phone and it would be billed to my credit card. I was looking at my credit card bills and found that when I had a top-up that "didn't work" from my phone, I was still being billed by Virgin. When I called their billing department one rep told me about how I'd been billed and said he'd fix it. Later a different rep said that wasn't true. When I asked for copies of my previous bills he told me I'd have to pay them $50 for copies of the previous bills.

i think virgin mobile phone is great i love it.

If there was 0 star I would give Virgin mobile 0 star. I do not understand you could give virgin that ridiculous grade. Below was my experience with VirginmoblieUSA

I am writing because i want to make a compliant about the way l was treated by your customer services superiors. Be assure that I will never encourage any body to buy VIRGIN MOBILE phones or contract from your company. I am writing this incident so that you guys can have on your file. This situation has made me definitely getting a contract phone for another network.

I am going to narrated this situation like it was yesterday. All the incident that l am complaining about started on the 18th Saturday of November 2006. I call your customer services from a payphone in the Baltimore Washington airport (BWI). I was connected to an operator as usual, I told the operator or customer services adviser or lap adviser that i was on the 34.99 monthly tariff. But that I am calling specifically because l would like to change my monthly tariff form 34.99 per month to 44.99 per month. I am sure l repeated twice to make she get it and she confirm that she understood my request. After paying for the an upgrade from 300 minutes monthly to 400 minutes monthly minutes. I was waiting for few minutes then the minutes start turning into a lengthy time. There was a feeling of uncertainty about the waiting minutes that l know something was wrong. When she eventually came back, she told me there was a problem. I was inform by her that the computer had
automatically charge me the same month charge i have from the previous month which i had specifically not requested for. Then she inform me that I had two choices that I should take the same month as before of which l bluntly refuse or she would log investigation and l had to wait for 48 to 72 hours for my money to be reimburse to my account. I remember clearly asking her that would I be charge for this unfortunate incident cause by HER. I was informed by her that l WOULD BE NOT BE CHARGE. I made sure I ask her thrice about it and she answered on all occasions that I THE PAYING CUSTOMER (WHICH WAS ME) WOULD NOT BE CHARGE FOR HER AND YOUR COMPANY MISTAKES. Actually I told her that l would rather wait for 72 hours so that YOUR MISTAKES CAN BE RESOLVED. But she insisted I would not be charge because it was not my fault.

Unfortunately for me this was not to be the case. On 20th, Monday of November 2006, I called again because I received a text on my phone and my email account that i had change my tariff of which l did not do. I checked the balance on my account . It said that l had 4 dollars and something cents. Because i wasn't sure of what was going on l called another customer service adviser or lap adviser. Due to the fact that by that time I was in San Diego I was now dealing with the lap adviser from a different region which were Dallas, Texas's and Washington, Seattle. I later found out (from Autumn the superior from Dallas) that it was another ball game on its own.

So i decided to call, after some minutes your computer automates voices recorder finally allow me speak to an adviser. So l told the adviser about the incident that happen on the 18th of November 2006. Having listen to my story the adviser told me that the customer adviser that mess up my upgrade, shouldn't,t have told me to use the phone because i would have to be charge for using the minutes. She told me that I my account was credit $45.00 and another $8.39 cents (not to sure about the cents) but l told her that if that was the case why is the balance on my phone $39.81cents. the lap adviser could not explain why. I also mention that I specifically asked and was assured that l would not be charge for the usage of the phone during the time the lap adviser corrects the mistake that she did. Firstly, my monthly upgrade was been messed up. Secondly I was told i had to wait for 48 to 72 hours for the PROBLEMS YOU GUYS CAUSED TO BE FIXED. Now thirdly, you are now telling
that I am going to me charge for using my phone.

I was so upset about it I asked to speak to a Superior, for me thinking that by speaking to a superior. He or she will be responsible enough to see what happen and l would be reimbursed with the money so that l can upgrade to 44.99 monthly tariff. the lap advisers transferred a superior called Autumn, according to her she was the senior superior station in DALLAS. She was RUDE, impolite, LOUD, abusive tone and aggressive and no wonder you guys do not have enough customers. I would glad nominate AUTUMN for the WORST Superior of the year. It was from Autumn aggressive attitude that i learned that you guys had 5 different call centers. Autumn with a loud voice shouting on top of her voice over phone on me told me that she cannot be responsible for another call center lap adviser. I did not even know that different call center offered services to different regions of USA for Virgin mobile.

After speaking to Autumn or what ever her name was called, I was so upset I could not sleep and it was very bad. later on that night because l could not sleep, I was extremely upset that l made another call from my cell. I speak to another call center superior, her name was Tracey or so she was station in Washington. She was not that helpful but she told me to call her own superior in the morning whose name was JAMES Patterson ( not to sure about the last name ). And I was told he works from 9am to 5pm.

On 21st which was Tuesday, November of 2006, I called the customer adviser to see if l could get JAMES, the superior. I was connected to Dallas call center but l refuse to speak to Dallas call center, so l disconnected the line and tried to get the Washington call center after my conversation with Tracey yesterday. I believe Washington call center was the head of all the Virgin Mobile call center. So me thinking you guys had some reasonable Superior people working for you so I decided to speak to the superior in Phoenix after standing under the hot sun a long time waiting to get a lap adviser, I decided to speak to a lap adviser from Phoenix, instead (BIG MISTAKE) who connected me to his/her superior. that was working on the afternoon of the 21st of November 2004. It was after speaking to another rude superior that was working in the afternoon of the 21st of November 2004 that l realize

That was when l realize that it wasn't the lap advisers that did not have a enough training but it was the superiors that in first instant did not train them. And the superiors themselves needed training in doing their jobs but especially in CUSTOMERS SERVICE. It was a big shame. The superiors from Phoenix, did not want to hear what l had to say and SHE drop the phone on me. I also regretted that l did get her name. She was so RUDE, IMPATIENCE,ABUSIVE TONE and impolite. She would also get the worst superior for the year in customer services. It is a disgrace.

The superior from Phoenix, working on the afternoon of the 21st of November 2006 and AUTUMN form Dallas are the worst superiors EVER.

So I tried your customer service again this time and only wanted to get connect to the Washington call center which was originally what i wanted to do after my conversation with Tracey. I finally get to the Washington call center requested to speak to assistant manager not to the superior but the lap adviser insisted ion connecting to the superior because of the chain of command. So l was transferred to the superior on Washington but I insisted on speaking a JAMES who is a manager. But initially the superior was reluctant in transferring but I instead on not speaking anther superior that sames day. I was finally connected to a JAMES (wasn't sure it was the right JAMES) who I narrated my story to. He was quite sympathetic that was all. He inform me that he would look into the matter for me. He was not promising anything but he WOULD GET BACK TO ME ON WHAT his decision would be and he said to me not use my phone until he get to me the next day which was the 22nd
Wednesday of November 2006 at 3pm or after 3pm to give me his decision. On Wednesday the 22nd of November 2006 having waiting till almost 6pm. It dawn on me that it was my fault that i was natives and made to believe that you guys were responsible. After not using my phone for 3 days. I decided you guys will not get any penny from me. This money that i give in the 18th of November will be the last investment l make on your company. Until today which is the 30 of November 2006, the manager known as James (the manager or assistant manager) hasn't get to me, I could gladly say " Virgin Mobile USA is the the WORST CUSTOMER SERVICE EVER".

VIRGIN MOBILE IS OKAY. I LIVE IN SOUTHERN LOUISIANA AND VIRGIN MOBILE GETS BAD RECEPTION DOWN HERE. THE MINUTE RATING IS GREAT BUT IM A SOPHISTICTED ADULT AND THESE PHONES CATER MORE TO TEENS. IM WITH CINGULAR NOW BUT LEAVING THEM BAD RECEPTION AND AN OVERALL RIP OFF I ONLY KNOW ONE PERSON WHO HAS CINGULAR IM GOING TO T-MOBILE.

I went to bloomington IL over the weekend to visit my Aunt. On the way I compared Cingulars go phone and virgin mobiles oyster and suprisingly virgin mobile had better reception! I guess that virgin mobile has good coverage on highways and big cities.

i like my phone alot so does my boyfriend to

Absolute WORST customer service I have ever encountered on a consistent basis. I am really surprised that this isn't something that has been addressed by Virgin.

STAY AWAY FROM VIRGIN MOBILE!!! Not only do the batteries fail to hold a charge for more than 3 hours, but if you are unfortunate enough that you need to contact them, the customer service reps will provide you with a new and eye-opening look into what can only be considered the worst support experience ever. Was hung up on three times- once because I asked the rep to transfer me to someone else since she seemed too busy talking to her coworker. She huffed, said "what's yo' problem?" and then hung up when I again asked for another rep. The two other times I had to call were just about as bad- I think they are located in the ghetto or something. Awful.

Unfortunately, I purchased 2 of these phones. From the service of the phones or lack of service, you get what you pay for! Compared to the Tracphone, the Tracphone gets a higher rating from me. It's more costly, but it worked from day one. There's a long story about the Virgin Mobile phones I bought, but waste more time on them, NO. Use these ratings to purchase wisely....wish I had checked this site before spending money on the Virgin Mobile phones.

A-1 coverage and service in and around Massachusetts. I use it fir texting as well although I am an adult and mostly use in the traditional way. I am a $44.99 (400 anytime 7 to 7 primetine and unlimited weekends) user. Hardly ever a dropped call. Only complaint is as I said, I am an adult and the whole Virgin Mobile marketing demographic is skewered to a younger market.

its cool

BALLIN'

Good Quality Phones, Great Customer Service, Decent, Competitive Pricing....You can also customize your service plan according to your needs...No hidden fees....Highly recommended. I have had other pre-paid wireless providers, and Virgin Mobile delivers better than the rest.

I bought this phone for my daughter less then a year ago. Last week, out of the blue, we noticed that even though closed, the phone was dialing out to 2 numbers on her list, without any prompting on her end. In less than 24 hours her balance had gone from $24.00 to $4.00, without her having initiated or received a single call.
Needless to say this is a very serious problem,(glitch?) so I contacted VirginMobileUSA. FOUR TIMES! Each call had a duration of between 40-50 minutes, because I kept being put on hold and given the runaround by representatives and supervisors who were implying in so many words that I was lying, that a phone cannot dial out in the manner I was describing. Since these calls were going out to numbers that were occashionally part of her legitimate phonecalls, they are accusing my daughter of having placed the 130 or so phone calls over a period of 15 hours,(duration 1 to 8 minutes) , and are refusing to recredit the account. (Despite that her usage record shows this to be completely out of synch with her regular usage pattern of mostly text messaging.
I have been a customer with this company for 3 years now, with 3 different family member accounts, and I have to say that this experience has been so frustrating that I'm planning to cut my losses, buy all new phones and look elsewhere for a pay as you go phone provider.

The worst customer service imagineable! The ridiculous automatic loser chic voice, awful and too loud hold music, knucklehead representatives who lie and put you on hold for eons!

The worst. Please look elsewhere!

I got virgin mobile ostr and it sucks i text a lot and there 1000 minutes for 9.99 sucks. I used all the messages in lyke 5 dayz.2 set up ur voicemail u have to call and it takes ur minutes away. I CANT STAND THE STUPID PHONE! N DA SERVICE. I noticed that wen u text sum1 dat has da same phone or if it is mobile to mobile it is not free to call or text i mean way the hell. All the other phones charge nutin for mobile to mobile. I rather have t-mobile or sprint other than stupid virgin mobile. There is alot of problems wit virgin mobile lyke u cant get service in some places. Sumtims ur calls get dropped or u never get a text message from sum1. If u dont have a cameraphone u cant get a picture i tried dat and it never sent it to my phone.The only good thing is that suger mamma gives u free airtime twice a week. I had cingular and it wuz aight alittle better then virgin. So if u want a cellphone DONT i repeat DONT get virginmobile get sumting else den virgin mobile.

Very very poor customer service. Nasty managers.

Absolutely Horrible.

i bought my Virgin Mobile phone on Sunday night (today is Tuesday) and got it all programmed, etc as per their instructions.

the phone would make calls just fine but when you tried to call it, it would not ring and all you got was some guy’s voicemail in Chinese or something.

i called their customer support and they had me reprogram the phone. still had the same problem.

called again this morning and told them what was going on and what had been tried already. they had me do the same reprogramming with the same result.

i called right back and told them what was going on and the lady decides to try giving me a new phone number for the phone.

after being on hold for 5 minutes, she informs me that “I can’t seem to get a new number for your phone. I’m going to have to put your phone under investigation and we will call you within 24 hours.”

my phone will be returned and my account closed without ever being able to recieve one phone call on the phone.

This phone has been perfect for me.
I use it a few times a week. The signal has been fine, the auto topoff every 3 months is very convenient, I've had no customer service trouble. It sounds like if you are unlucky enough to get a faulty phone, you're screwed, but no problems for me.

Virgin Mobile is the best phone company out there. For only $20.00 a month i can get 100 minutes and 200 texts. My phone is awesome and cheap. You don't have to sign a contract either.

Virgin Mobile is the perfect solution for me. I'm not a big cell talker so $20 every 3 months goes a long way for me. If I'm going to talk a lot, I'll talk from home where I have unlimited minutes.

It doesn't make any sense for me to pay $50 a month for the next 2 years with a Cingular or Verizon service plan that charges you $150 if you opt out of the contract too early.

Virgin Mobile provides a great alternative for those who don't want to be bogged down with expensive long-term contracts.

I plan on going prepaid soon, and these reviews are great to read!

I need to decide between either Virgin Mobile OR T-Mobile...I live in the Lower-Hudson Valley area of NY (Newburgh, Poughkeepsie). Can anybody PLEASE suggest which prepaid performs better in this region ??

THNX for your help! Vicki

Oh.. just needed to add to my above posted question that I don't plan on doing much txt messaging w/ my phone.. Mostly talk is what i'd be doing.

Vicki

Cheaper to use if you don't make a lot of calls since you only have to top up every 90 days and minutes never expire. Your phone can also remain active for a year if you buy $90 worth of air time within a certain number of days.

The bad news... the phone only works on the Sprint network which is about the smallest there is.

Service within coverage areas is excellent but if you roam in non-metro areas... no signal.

Service will get expensive if you make a short call or two under the plan I use so chose your plan wisely.

I HAVE THE NEW OYSTER AND I AM NOT VERY HAPPYWITH IT. THE PHONE IS GOOD FOR A PERSON WHO DOESNT REALLY TALK TO PEOPLE. THE PHONE GETS DISCONNECTED EASILY AND FREEZES ALOT.

Ordered mine from QVC when it was TSV of the day $45 have had it for over a yr and I have been very pleased with it. I do not have need to cell phone very often but do like to have it on hnad in case I have car trouble or just need to make a call while I am away from home. I have never had problem with reception I only have to "top up" $20 every 90 days which is really great for me no monthly bills and it is easy to but extra minutes if needed I am very pleased

The Virgin Mobile phones are the best Especially the Switch Back

Fine initally, but be warned!

If you decide to cancel your account, to move to another carrier or whatever, you will lose any balance remaining on the phone! They will NOT refund your money, and most people have a decent balance because they are required to top up to keep the phone active even with a balance!

Virgin Mobile rocks my socks!! All those other phone services out there are poo on the bottom of my shoe. I love the quality of the ringtones and the required payments are extremely flexible to my tastebuds. I even got a cute little charm to put on my antennae. Viva this phone dude.

I've had my kyocera Party Animal phone for years now. I know VM is marketed towards the youth, but I can tell you that even though I'm too old to own a phone called "party animal", it works great and VM's service has been great. I wish their coverage were better when we go on vacation (no service when camping or vacationing in northern Michigan), but it works fine in my town, in cities, and on the interstate. I've NEVER had a dropped call. It's been my only cell phone, so I can't really compare it to other services. But extended family have had problems with their contract plans - surprise overages and roaming when the bill comes, phones that break frequently, paying monthly for insurance that ends up being worthless when you need to use it... I really like the simplicity of knowing exactly what you're going to get and no surprise bills. On their website, you can keep track of your usage, change your plan, and email customer service. I've even used it to send my own phone a text message when hubby took it with him. And I love texting. You can text when a digital to digital phone call, or background noise, makes it difficult to hear. You can send out a text to someone's email, and they can text you by sending a short email to yournumber@vmobl.com. My only problem is that I want to upgrade to a phone with web browsing, and my Party Animal won't break so I can justify the purchase.

I've had my account for over a year--on the old plan (no longer available) I spent 25 cents for the first 10 min and 10 cents after that per day. No per day or usage charge. I also have it re-up off my credit card so it only took out $15.00. The problem--coverage. An I'm in a major city I get zip at home. About the only decent coverage I get is when you're on the road or right near the freeway. Inside coverage anywhere is spotty.

virgin mobile's monthly plans can change in price. They have unlimited minutes after seven one month for $50 and it goes up to $70 the next month

This has to be one of the most decent plans i have ever known i have had the vox 8160 for about a year and i am about to get the slider sonic. 18 cent per minute i mean come in and stupid heads, you can check your voicemail from another ohone just press the star when you hear your voices on the greeting. i hate all the people who say they suck. to the mother who said that her daughters balance dropped your daughter was lying to you she know she was talking to her little"boyfriend" and used all her minutes. i haven't had any problems. i think that they have great customer service the lady that i talked to was very nice and had helped me

I've used Virgin for a few years and found the reception was horrible. The first phone I could not even use in the house and would have to go outside to even get a dialtone. The newer phone was a bit better, but still tons of dropped calls and poor reception on both ends. Then the grand finale... I went to use my phone and couldn't even get a dial tone... just the message "searching." Called Customer Support and someone had STOLEN my number, changed my password, and stolen all my minutes!!!! I was very upset as I automatically topped up with my credit card! CS did NOTHING to help...I lost out on all my carried over minutes and had to call my credit card co. and banks to alert them to the theft. Their "security dept." did nothing and so I will not use them again.

it sucked my minuets out of my phone.....
when i dont make any calls.
so that sucks

I love the phones, cheap minutes, I had Cingular for years until they combined with ATT & began to bill you from the time the phone began to ring. I was being billed a minute without even talking to anyone. I was billed an extra minute everytime I talked to someone over 45 seconds because they bill from the time the phone first rings. I tried tracfone, phones were bland, it was great when I had the free promotions but after that it was too expensive. I absolutely love Virgin mobile, I am an adult and I can perfectly understand the website and deal with customer service. I have never had a problem. I just got the new Marbl, it is greeeeaaatttt!!! I'm not paying for a website, I'm paying for a phone service that works and a customer service team that will help me if there is a problem. If you can't handle the service catered to teens then get a blander service.

This morning, I had no signal from my mobile, from home all the way to work (6 miles). Called their toll-free number, and after 2 minutes of excruciating agony listening to their recording (think: social escort agency), managed to talk to a real person. Told me that there was nothing they could do. I asked to speak to an engineer or someone from technical support, but none.

Sent an email to complain, and was told to call their toll-free number, or use my Virgin Mobile phone (*VM)!!

This is the second time I had a run-in with their customer service. Seriously, service personnel in India or the Phillipines sound better and more professional, their different accent aside!

Later, after repeatedly turning my phone off and on, the signal slowly grows to normal.

And I detest that 'music' that they inflict on my when I turn on my K10 Royale.

BTW, driving north from Boston, the signal dies away just before White River Junction in New Hampshire. Wonderful, indeed.

Zero stars for service.

I will keep thise simple since Virgin Mobile has already taken up way too much of my life the last two weeks. Ok two weeks my oyster stopped working it crashed. So they sent me another phone. This fine would not access its browser. I stayed calm and they sent me another replacement phone. This time with a corroded looking battery. Hence it wouldnt turn on. Told them about it andthey told me too use one of the other oyster batteries I had. Phone turns on and then two minutes later it crashes. I call back and they want to send me another replacement phone. I ask to speak to a manager in returns. They transfer me and first thing I ask is are you a manager? Yes so i continue only to find out after i am still unhappy and ask her her name she says she is not a manager!!! I couldnt believe it so she puts me on hold yet again(i been on whole hold at least 30 times throughout the whole affair) and comes back and says the manager says you can have a class A phone. So I didnt get to talk to the manager at all but I was intrigued about a class A phone. So I was like was it that and she says a phone a customer returns to a store if they did not want it. I was like no thank you and transfer me to get my service cancelled. Where that rep tryed to convince me to take the class A phone. I was a want either a brand new phone which cost $20 or cancel my account. She says a class A phone is new. I asked if it will be sent to me in its original packaging and she said no it will be sent like the others. I was like how would I know the difference between a class A and a refurbished one. I wouldnt. Throughout this 2 week ordeal I asked if I could go buy a phone and be reimbursed at least one month service $15 if not two. Told no. Couldnt even be sent a new $20 phone. So right now I have 3 broken oyster phones in my house and a corroded battery that they sent me. Where is quality control at? It boggles my mind that they could treat their customers like this. So this is why they get a 1 star!!!

I give Virgin Mobile a -10, and if I had 4 hands I would give them 4 thumbs down. The worst Cell Phone Company I've ever encountered. I was with Virgin Mobile for a little over 6 months, and within that short period of time I encountered numerous problems with the service. First they start over charging my account and I never got to use all of the minutes I paid for. 2nd, I've gotten complaints from friends and family saying that they called me but couldn't get through. As if I had my phone turned off, they said it would go straight to my voicemail. Third, seems like something about the plans changes every 2 months. My plan went from 600 anytime and free nights and weekends for $59.99, to $69.99 in which I had no knowledge of until It was time for me to "top up". Fourth, yeah there's more, My phone stopped taking a charge so I purchased the same phone again and called them to have my number switched over to the new phone. I haven't had service since, and thats been over a week. Therefore I call "customer service" and tell them my problem and they tell me that my account is "under investigation". I'm like under investigation for what, and they couldn't even tell me. This happened twice. I haven't herd from them since. So I'm with US Cellular now and they are 250% percent better than "Virgin" Mobile. Now I see why the named them "Virgin" Mobile, because they don't know what they're doing. Virgin Mobile is a complete waist of time and money.

0 stars!

I've had Virgin Mobile for about 5 months now. At first I was in love with the service. I was paying $44.99 for 400 minutes/free nights and weekends. But that only lasted one month. They changed the plan without notification. I recruited my son, my mother, my sister and my niece to Virgin Mobile. We are all so upset with their service.

Just yesterday, they turned my mother's plan into a regular pre-paid charging her 18 cents a minute without notification. So all the money that she topped up thinking that she was paying for her monthly plan was diminished because they took it upon themselves to change it.

And forget trying to get through to Customer Service. You first have to listen to ghetto-ass "Simone" (the automated voice) and then the representatives are rude and clueless.

I am looking to move to either Cingular or T-Mobile. STAY AWAY FROM VIRGIN MOBILE. THEY WILL CAUSE YOU TO HAVE A HEARTATTACK!

Virgin is an ideal choice for kids. With phones starting as little as $10 and no commit .18 per minute plans, it's a no-brainer. Recently I bought a Virgin Mobile cell phone for my 9 yr old daughter after she bought home an excellent report card. Customer service was very sympathetic and helpful in replacing a phone that got stolen (Thank You Tia!). For less $ than the original phone they sent me an upgraded model in the mail and I was even able to keep the same phone #. A suggestion I would like to make to Virgin is to offer a promotion to kids with great report cards. Especially since their marking already seems to be geared toward the youth market. Virgin Mobile seems to provide a better value than Tracfone. The reception where I live in Central MA is good with either service and I have had good experiences with customer service with both providers. Where Vigin Mobile wins out is in the cost and variety of no contract service plans and in the quality, price and features of the phones themselves. Be aware that if you live in New Hampshire or Maine that Tracfone may have superior connection, at least according to some personal experience and what I have heard. Aside from this I have only used my Virgin Mobile within Central MA and to several large metropolitan areas around the U.S., always with good repection.

Like another reviewer, I'd really like to give Virgin Mobile 0 stars. I bought a Virgin Mobile phone for a trip to St. John and loaded it up with a one month plan. After 2 1/2 weeks I had used up my minutes so I bought another one month plan. I got my credit card bill today and noticed that they charged me for another month. When I called VM I was told by "registering" my credit card I gave VM permission to charge it when I ran out of minutes. What? That sounds contractual to me and I assure you I NEVER signed a contract. To make matters worse I was informed my credit card was charged again yesterday for the current month. Customer service was so over-the-top rude I couldn't believe my ears. Flat out refusal to give me any kind of credit. Again saying by using my credit card I agreed to let them charge on it monthly. Huh? I used the credit card to buy a month. How else was I supposed to pay? Reach my arm through the phone and hand them cash? They said I should have read my contract. What contract? I did this all over the phone, I have no contract! Isn't that the point of a pre-paid plan? No contract!!!!! In my book Virgin Mobile preys on their customers. Be informed, be careful and please give your business to someone else. These people are crooks.

I HAVE VIRGIN MOBILE FOR FOUR MONTHS AND MY MOM ALSO HAVE ONE AND MY SISTER ALSO HAVE ONE AND I CAN TELL YOU THERS IS NO CHEAPER PHONES THAN VIRGIN MOBILE BECAUSE YOU GET FREE NIGHTS AND WEEKENDS AND ALSO 1000 TEXT FOR 10 DOLLARS THAT IS A PENNY TEXT TELL ME WHO CAN BEAT THAT AND THE PHONES ARE REAL COOL AND THEY ARE THE ONLY ONES WHO GIVE YOU FREE MINUTES FOR WATCHING ADS NOW LIKE I SAID BEFORE BEAT THAT

I have had Virgin mobile for seven months, and so far, have no complaints about either phones or company. My calls have always gotten through and have never had a dropped one. I started out with the K10, but upgraded to the Oystr, both have been good, with the Oystr being the better phone ( yes, the Oystr!). And at 20 dollars every three months how can you go wrong. As for Customer Service, I have never had to call them.

Hey now! I have 5 phones with V/mobile. I get great coverage; they have good choices in phones and they are good inexpensive phones! The only complaint I have is that the minute I activated service on each phone they started ringing. I only make calls from these phone and would not/will not accept a call unless I recognize the number from caller ID. Makes me wonder if they have the phones programmed to ring just to burn up your minutes? If that is the cae, they will have trouble burning my minutes as I only make calls!!! They would be be getting 5 Star ratings but I grade them as a 2 Star right now!

Dann Tanna,
Las Vegas' best P.I.

I am retired at 50 and don't use the phone much, about 10 minutes or less a month. The coverage is fine for what I need, however I am not pleased at the limited number of phone available and no hand free, which is the responsible thing to do when you are driving.

They have the worst customer service. First you have to wait and wait while "simone" does all this talking then when you finally get to a real live person nobody knows what they are talking about. You can call three time and get three different answers, They really need to have a training class with all of their employes to teach them how not to be so rude and to know what to do when a customer has a problem. I ordered a phone from them and it was broke and the told me to send everything back I did at my cost then then somone else said that was wrong They would have just overnighted me a new phone well to late for that when my phone finally came it was just a phone no charger plus it was the wrong phone. The next person said I should have just sent the phone then she had the nerve to say you have to call a few times to get the right info what do theink think I just have time to keep calling them. I will be leaving VM for someone with a better customer service.

the goodest costumer service that i had ever had but don't never give u some free minutes..

Don't bother with this service if you want any kind of live customer service. If you call their customer service number, it's a computer that asks you to speak words to it, and to say things into the phone. THere's no bypassing this, so if you have a problem, there's no recourse. Also, if you provide a credit or debit card, they will take the money out of your account whenever they feel like it on whatever day they choose.

I dropped Verizon after 6 years because of ZERO coverage from my home. NO major cell co. have service in my area. I got the oyster phone for 19.99 and have had coverage everywhere (except home) with my phone while traveling. No problems at all. I'd rather pay as I go then pay verizon 65.00/mo and not be able to get coverage at home. I have a satelite phone in my car so that gets coverage most everywhere. Virgin works great for me. BTW, hubby and grown children also have V Mobile after having paid outrageous prices for other carriers. We are all happy with ours. The customer service leaves a lot to be desired. SIMONE is annoying, I'm sure you'd all agree!!

i love my switch-back phone and how much it looks like a envy
i just wish that it had unlimited txtin' cuz it has a keyboard on it but i keep runnin' out of txtin' minutes

Works well in places you get a strong signal. If you get a Kyocera phone in a location without enough bandwidth, it kills your battery life. Its so bad you will have to charge the phone everyday.
Overall phone is good but if I stay in a hotel I have to remember to always bring my charger even if its for a night.
Last time I stayed two nights in a hotel and on the first morning the phone was totally drained, and it was a full charge the night before.
I then charged it in the car for an hour and half, and took it back to the room. Within a few hours the Kyocera phone was out of juice again.
Contrast that with home where it can sit on standby for about 7 days.
The Kyocera phones are buggy, I would get another brand if I were to do it over.

Ballin'

Virgin Mobile offers the cheapest plan I've been able to find for someone who rarely uses the phone. They only demand that you "top up" $20/90 days. I never use that much, and I made the mistake of adding more than the minimum in the beginning, so I have the rather annoying experience of being unable to use my phone when it clearly states that there is plenty of money in my account. My advice is to regard your plan not as a prepaid plan but as a very cheap monthly plan ($6.67/mo. isn't bad!). Their account interface is irritating, but that doesn't outweigh the price benefits. If I start making heavier use of my cell phone I may switch providers.

After two days saw that the Virgin Mobile prepaid plan was not going to work for me...Here's the downfall--there's no recourse for dissatisfied service...you're stuck with it! The retail store refused to give even a store credit said it was VM problem with service; and VM said you didn;t buy it from us directly so tough...it's your problem now! It's very costly for teens who like to text; but don't have alot of cash in their pockets...there are other prepaid plans that have unlimited text...why not VM?