diane

{ 11/15/2011 }

I love my trac fone. I had a verizon cell phone for years that I paid 100 dollars for and the thing did not even work in my home. Dropped calls all the time. Then I bought a trac fone. Best phone ever! I got the double minutes already added that lasts me for months. With my Verizon phone I had to buy mins every month because i didnt use a lot but had to keep buying them to roll them over. With my trac fone I can make a call from inside my garage which my wireless home telephone does not even let me do. Paid about 20 dollars for the trac fone and i spend about 10 dollars a month for my minutes. I also bought 2 more trac fones for my two teenagers, also are great phones, no problems, and I control how much they use it by the minutes they receive. LOVE TRAC FONES.

Carly Mriscin

{ 11/14/2011 }

Horrible Horrible Horrible! Never go with Tracfone. My husband and I have spent over ten hours on the phone with them working on getting minutes for our two phones. We have gone for weeks with out a working cell phone due to them having to send us new phones and new parts to phones. NEVER use this company. Their customer service is no help what so ever.

Big BROTHER

{ 11/12/2011 }

We have been with Tracfone for 15 years with many issues-but stayed because it's a hassel changing...but today we got tired of the poor customer service and tracfones technical programming we are spending several hundred dollars to switch companies. We do not have the money, but we also don't have the time to deal with tracfone.

Harry

{ 11/11/2011 }

This company has THE WORST customer service I have ever seen. I simply asked for a receipt to be sent to me via email and after several 45 minute calls I was told "no, we don't give receipts" I asked to speak to a supervisor and they said "no, our supervisors do not speak with customers" When I asked where this pitiful customer service was located I was told the Philippines. If I did not have so much money tied up in this phone I would leave. They do not care when you tell them I am going to go to a new service. What a joke!

Olga Cano

{ 11/09/2011 }

I have had a Tracfone for over a year and service has not been satisfactory. There have been many times when I was not able to make calls. One time I was sitting at a hotel lobby in Las Vegas and my daughter was trying to call me from her room at the same hotel. The phone didn't work. My daughter thought my phone was not on, but it was. Their customer service is the worst. I have been trying to talk to somebody here in the US and first I got somebody in Guyana, asked her to transfer to US agent. Was transferred to Colombia and talked to 3 different people before I gave up. I will be losing over 500 minutes but I'm going to try a different wireless company.

Phyllis

{ 11/08/2011 }

You are so wrong telling people they have to buy an International card, I had Tracfone used it locally and to Ireland, they even made it easier for me by giving me an 800 number for each person I was calling, same price as locally. The service was super, when I called Ireland it sounded the same as calling someone here in the states. So please do not tell people that. Customer service is lacking in they do not answer you when you email them, when they call you back and leave a message you cannot understand the thick accent of the person who is calling, that is a problem.

robert breisch

{ 11/04/2011 }

For over a month I have tried and tried and tried to resolve issues with these idiots.I cant access my voice mail and the instructions are bullshit! The customer service are located in the Philippines and all are idiots none have a clue.You have to have 2 phones to set up your voice mail! They keep saying we will fix it but dont do anything.Dont buy a tracfone as they are liars and committing fraud as we speak. Here is what I had to say to them to get a response from management-which still was worthless! Luis, You may want to research this: According to United States Code TITLE 18 > PART I > CHAPTER 47 > § 1038 Prev | Next § 1038. False information and hoaxes How Current is This? (a) Criminal Violation.— (1) In general.— Whoever engages in any conduct with intent to convey false or misleading information under circumstances where such information may reasonably be believed and where such information indicates that an activity has taken, is taking, or will take place that would constitute a violation of chapter 2, 10, 11B, 39, 40, 44, 111 (A) be fined under this title or imprisoned not more than 5 years, or both; TITLE 15 > CHAPTER 2 > SUBCHAPTER I > § 53 Prev | Next § 53. False advertisements; injunctions and restraining orders How Current is This? (a) Power of Commission; jurisdiction of courts Whenever the Commission has reason to believe— (1) that any person, partnership, or corporation is engaged in, or is about to engage in, the dissemination or the causing of the dissemination of any advertisement in violation of section 52 of this title, and (2) that the enjoining thereof pending the issuance of a complaint by the Commission under section 45 of this title, and until such complaint is dismissed by the Commission or set aside by the court on review, or the order of the Commission to cease and desist made thereon has become final within the meaning of section 45 of this title, would be to the interest of the public, the Commission by any of its attorneys designated by it for such purpose may bring suit in a district court of the United States or in the United States court of any Territory, to enjoin the dissemination or the causing of the dissemination of such advertisement. Upon proper showing a temporary injunction or restraining order shall be granted without bond. Any suit may be brought where such person, partnership, or corporation resides or transacts business, or wherever venue is proper under section 1391 of title 28. In addition, the court may, if the court determines that the interests of justice require that any other person, partnership, or corporation should be a party in such suit, cause such other person, partnership, or corporation to be added as a party without regard to whether venue is otherwise proper in the district in which the suit is brought. In any suit under this section, process may be served on any person, partnership, or corporation wherever it may be found. (b) Temporary restraining orders; preliminary injunctions Whenever the Commission has reason to believe— (1) that any person, partnership, or corporation is violating, or is about to violate, any provision of law enforced by the Federal Trade Commission, and (2) that the enjoining thereof pending the issuance of a complaint by the Commission and until such complaint is dismissed by the Commission or set aside by the court on review, or until the order of the Commission made thereon has become final, would be in the interest of the public— the Commission by any of its attorneys designated by it for such purpose may bring suit in a district court of the United States to enjoin any such act or practice. Upon a proper showing that, weighing the equities and considering the Commission’s likelihood of ultimate success, such action would be in the public interest, and after notice to the defendant, a temporary restraining order or a preliminary injunction may be granted without bond: Provided, however, That if a complaint is not filed within such period (not exceeding 20 days) as may be specified by the court after issuance of the temporary restraining order or preliminary injunction, the order or injunction shall be dissolved by the court and be of no further force and effect: Provided further, That in proper cases the Commission may seek, and after proper proof, the court may issue, a permanent injunction. Any suit may be brought where such person, partnership, or corporation resides or transacts business, or wherever venue is proper under section 1391 of title 28. In addition, the court may, if the court determines that the interests of justice require that any other person, partnership, or corporation should be a party in such suit, cause such other person, partnership, or corporation to be added as a party without regard to whether venue is otherwise proper in the district in which the suit is brought. In any suit under this section, process may be served on any person, partnership, or corporation wherever it may be found. (c) Service of process; proof of service Any process of the Commission under this section may be served by any person duly authorized by the Commission— (1) by delivering a copy of such process to the person to be served, to a member of the partnership to be served, or to the president, secretary, or other executive officer or a director of the corporation to be served; (2) by leaving a copy of such process at the residence or the principal office or place of business of such person, partnership, or corporation; or (3) by mailing a copy of such process by registered mail or certified mail addressed to such person, partnership, or corporation at his, or her, or its residence, principal office, or principal place or business. The verified return by the person serving such process setting forth the manner of such service shall be proof of the same. (d) Exception of periodical publications Whenever it appears to the satisfaction of the court in the case of a newspaper, magazine, periodical, or other publication, published at regular intervals— (1) that restraining the dissemination of a false advertisement in any particular issue of such publication would delay the delivery of such issue after the regular time therefor, and (2) that such delay would be due to the method by which the manufacture and distribution of such publication is customarily conducted by the publisher in accordance with sound business practice, and not to any method or device adopted for the evasion of this section or to prevent or delay the issuance of an injunction or restraining order with respect to such false advertisement or any other advertisement, it goes on and on and on-much like my attempts to fully utilize the services advertised by your company! It still does not work! I missed 2 important messages this am and cant access either! Your employees are poorly trained-I have heard the following from each> my password is > my entire phone # is the default password > the last 6 digits of my phone # is the password > the last 4 digits is my password > press the 1 key to set up my password-I have heard that 6 times-its all BS! as without a password you cant gain access! I tried over and over and over and it never worked. In my attempts to access my hotmail on the phone-it wont work either. Do you require employees to be trained? Do you use individuals outside the USA to save money or generate lawsuits against Tracfone? I see you are in Miami-do I send the subpena to you to appear in court? Its a long flight from Florida to Seattle-then a nice drive to the court house-for the cost of all that I suggest you simply send me another matching phone with free service as i have wasted over 400 minutes talking to those idiots in the Philippines who obviously have no correct training and refused to connect me to any manager. As a consumer who read your advertising on the internet & at Walmart for your services and read the advertising on the box that the phone is shipped in-it was my belief that I had access to voice mail when in fact-without having 2 phones-I cannot access any voice mail.That is fraud. I have no intention of wasting any more minutes on my monthly service trying to resolve this. I have several options to fully resolve this to my satisfaction 1. create a video showing my attempts to gain access to my voice mail and post it on youtube for the entire world to view and decide on not buying your phones or falling for your false advertising-my last video on that service got thousands of hits. 2. Just calling my friends at KING5Investigates our local news in Seattle and let Jessie expose you on CBS news so all consumers can avoid being ripped off by Tracfone and StraightTalk 3. Allow you to communicate to me and see if it is actually possible without me buying another phone,or finding a payphone and racking up another $20 in fees to gain access or flagging down some fool on the highway to see if they are willing to allow a long distance call to the Philippines to try to resolve this-Personally-I would never help anyone I dont know this way as there are so many frauds out there trying to pull a scam on you..like tracfone,straight talk etc Therefor: I demand replacement of all costs associated with the utilization of this cellphone,and or costs associated with the purchase of a similar phone with another carrier that works in my area, full reimbursement of all monthly fees at treble the damages of my expenses to communicate with your company and loss of time in minutes,internet,etc as a majority has been spent trying to setup this service. Its is entirely possible that I picked up a defective unit simply by chance still since its impossible to set up voice mail without a second phone-your still guilty of consumer and wire fraud.Who wants to be held responsible? Just supply me with that persons name,business license information-so I can ask the Dept of Licensing in Washington State to suspend or revoke permissions to advertise,display,promote,or sell all Tracfones or Straight Talk services in our state. May I suggest you forward this to the CEO of your company to resolve it as you did not even bother calling me? It shows you could care less-youd rather have consumers file suit than provide customer services. Better yet-I think I'll do some research and find the corporate officers and forward this to them and post this up at Boeing's main building ( largest by volume in the world ) in Everett so all the 26,000 employees who pass the complaint board each day can avoid this mistake i made by choosing your product and shitty services! It looks like I can communicate directly with > Mr. F. J. Pollak Chief Executive Officer and President Mr. Kevin Gulbranson Senior Vice President of Product Management Mr. Steve Ritter Executive Vice President of Sales and Marketing Do you suppose they will be upset to learn your employees caused all this or that you took no effort to resolve it?

Gil

{ 11/04/2011 }

Without warning yesterday, Tracfone made my LG800G Tracfone inoperable by changing my number. Their helpers gave three different lying reasons for this - that the 801 number had 'expired' (what does that mean?), that they could restore the original number by codes (which it didn't), and that they would send me a new SIM card (which they didn't). Two operatives cut me off the phone. If they are using my old number that is identity theft because my contacts will be identified. Do I need to phone the CEO? Why no warning?

kevin

{ 11/02/2011 }

Dunno why so negative. I have had no issues with 2 calls to customer service to change phones. First one found a defective aim card so they sent me a new one. Received 5 days after first call. Called back and lady was able to move time over to 'new' phome. Gave me 5 kin

Steve

{ 10/31/2011 }

I actually got tracfone for my kids because it allows me to monitor their usage. If they want to pay for more minutes they can and its cheap but they have a minutes allowance and thats it!

sfbets

{ 10/28/2011 }

RIP Off OFFERS. They "randomly" text offers with bonus minutes. To redeem the offer you spend $79.99, enter the pin number and then the promo code. Then they ask you to call them to complete transaction. WHEN you're told your phone doesn't qualify. RIP OFF

Bren

{ 10/27/2011 }

For 2 years would have said customer service at least 4 stars. But recent experience has just drained me. Waiting for sim card for new phone purchased. 45 minute wait time to speak to a customer rep 1st time and although tried to be helpful did not receive sim card as promised. Waited 7 business days before calling a 2nd time and background noise with heavily accented customer rep who was trying to sound polite, but was clearly impatient when I had to keep asking her to repeat what she said for clarity also promised sim card and gave me a customer # which I wrote down, and was asked if I wanted it to be sent to my e-mail address which I replied yes, was not sent. So when I tried to enter the customer # which she told me on the site to track order, was told not a valid # and no e-mail had been sent with the # either. Also received a vm on my home phone 2 days after the second call saying that the phone is now functioning. Not true...sim still says rejected. Have to move on to new company now. My husband has been without a phone for a month and even though at this moment I'm not having a problem with my phone, I will just switch both of us to a new company.

Steve

{ 10/24/2011 }

Bad phone company, period! I purchased a phone with a double your minute feature already included, the phone broke two months later. Called Tracfone, they replaced under warranty with the same model phone, however, they removed the double your minute feature that was on the original phone. Called Tracfone again, they refused to correct the problem, told me that the first phone never came with the double minute feature. I canceled my phone with them as well as the rest of my family's Tracfones. I will not be called a liar by a poor English speaking, read only from a script, refuse to solve your problem, customer service representative. This company deserves a -100 rating.

Mickey

{ 10/21/2011 }

We have had our phones about 2 months and they do the same thing as our Verison phones at a fraction of the cost. If you want a phone for a phone, this is it. Great for seniors!

polloloco44

{ 10/16/2011 }

I've had a Tracfone for 7 years, and had great service, until I recently did a Network upgrade, now I rarely get a signal. Customer service is lousy, I'm going to have to switch to another company

Carol

{ 10/16/2011 }

Had tracfone for years they had US Cellular as their Carrier. Was notified to call tracfone or Upgrade in our area. We were put with Verizon as a Carrier. Coverage now very poor and getting dropped calls and can't make or receive calls in areas that we could when they had us with USCC when calling tracfone they say it shouldn't make a differencebecause both Carriers use same towers. Coverage better with USCC

Jerry

{ 10/13/2011 }

Don't expect any help from customer service. They are the most incompetent people I've ever had to deal with. They are all complete idiots!

Mr Nifty

{ 10/10/2011 }

Great company. Sure they have some issues. Every cell company has room for improvements! But tracfone minute rates rock if you are not a heavy phone user.
I recommend straight talk if you use a lot of minutes or like to text.
Remember when you purchase a phone from either tracfone or straight talk. They do not own cell towers. They lease time from AT&T, Verizon and now Sprint for the galaxy precedent.
If the model phone you buy ends in a C it's on the Verizon network. If it ends in a G it uses AT&T.
So before you buy find out what cell company provides the best reception for your area.
I often hear how someone loves tracfone for years and than buys a new cellphone. Than they think tracfone sucks because they choose the wrong model replacement cell phone.
In my area either C or G tracfones work. But C's get way better coverage inside buildings.

LAK

{ 10/07/2011 }

Honestly, you get more than you pay for when taking advantage of promos and double or triple minutes per life. Yes, phones are mostly basic, but the low as $7/month price for basic phone and text service compared to other carriers can't be beat. Service is generally good if you use GSM and are in an AT&T area. Customer service: Non existent.

gary g

{ 10/03/2011 }

What a horible company. I have been with them for 4 years and went online to add minutes and I selected 400 minutes total for 39.99 and was charges over $120.00 in a website scam. Do not use this company they are crooks and will not credit my card to what I ORDERED. I was sent to customer service in India and they will not help me. Bad Bad Comapny.

Kristi

{ 10/03/2011 }

"Great customer service" is a load of bull poop. They 'lost' 3000 of my minutes and would only return 200 of those. Getting anyone who would help me is a joke. Worst customer service, ever.

Sarah

{ 10/02/2011 }

I like to use the value plan since it has all the same benefits as the more expensive plan like no contract, national coverage and all that except it only costs me 9.99 a month. I mean I dont even come close to using 50 minutes a month.

Scott

{ 10/02/2011 }

I've been a tracfone user for over a year now and I am very satisfied. I'm surprised to read so many negative comments here. Has anyone used the value plan; thats what i've been using and its 1000 minutes 1000 texts for $35 a month. I've saved a good amount compared to what i used to pay and the service is just as good.

CeCe

{ 10/02/2011 }

I've Tracfone for years and never had a problem. The only issue I have is that I cannot call mobile phones overseas so I have to get prepaid cards. Most prepaid card are awful so I'm stuck getting AT&T which are very expensive. I'm thinking of going back to a land line phone, life was so much easier then.

Sarah R

{ 10/01/2011 }

Got a tracfone the other day because my Verizon got shut off (159$/mth for my family plan. Ridiculous) and I'm wanting a cheap phone for potential jobs to call me. Turns out 1 out of every 10 calls get through to my tracphone! My neighbor will call me in the morning and it goes through. By evening, he'll knock and wonder why I'm not answering my phone. No record of him calling at all. How is the phone not working 90% of the time????? I'm terrified I'll miss job ops now because of this and I'm broke. I can not afford a different phone right now. I Will NOT be using this phone soon as I get money to use another pre pay phone company. This is ridiculous.

Jim

{ 09/29/2011 }

Just upgraded my Motorola w360g to the new EX124g. I called CS and transfered 1400 minutes and 15 months of service to the new phone with absolutely no problem. Call quality is excellent and it's simple to text other. The only flaw, it's easy to hit the brouser button on the first page. I've used about 10 minutes up before I got learned how to avoid it (I did the same thing on my old W376g too). Best value: buy the phone on line from tracfone with Triple Minutes for Life, then buy the 1 year, 1500 minute plan (triples to 4500 minutes) for $200. You can usually find a code that wil add an additional free 200 minutes. That's less than $.05/minute.

Burt

{ 09/29/2011 }

@ Lyn:
I can't figure out why you are adding time over the phone to begin with. Don't you have a computer?
I'v had tracfone for over a year now and have never had a problem adding time. I just added minutes yesterday without a problem. Just go to their web site , click on "add minutes", use the form to enter the card's pin, your phone number and a promo code for free minues.
I have the LG 420g which has double minutes for life so when I entered a 60 min. card I got 120 mins. and with bonus code 67861 I got 60 free min. for a total of 180 min.
This was added to my phone almost before I stopped typing. I don't know why it would take two days to enter the info.
Don't add time over the phone! I have always had great reception almost everywhere and have never had to call CS.
Burt

Lyn Hendrix

{ 09/29/2011 }

I am appalled at the extremely poor service I have received as of late. When attempting to 'add minutes' I was kept on the line for almost an hour by someone who did not know what he was doing and then my account was charged twice. When attempting to place calls between our land line and cell phone, the service was denied. So went out and purchased a 'card' and have not been able to activate it for 2 days so far. This whole experience epitomizes the "Peggy in Siberia" syndrome.

Steve Straley

{ 09/27/2011 }

Tracfone's motorola ex124g drops calls, when contacting customer service about this problem leaves a lot to be desired, represenatives that you cannot understand, cannot do anything without a supervisors approval, so plan to be on the phone for a while

mollymorph

{ 09/26/2011 }

We have been TracFone customers for six months and from the very beginning have had the Family Plan (just my husband and I use these phones when we leave the house and occasional texting, we use our land line for everyday conversations and business calls). Sounds simple: one phone is the primary phone and costs a little more than the other phones on the plan. Payments are deducted automatically on an agreed-upon date each month.
NOT ONCE has TracFone gotten the billing right. Every month I have to call and speak with someone who doesn't have the authority to solve my problem so I must be transferred to a supervisor ... it can sometimes take 30-45 minutes total to resolve my problem. For some reason, they cannot get my husband's phone to stay registered with the family plan, so he gets close to running out of minutes and I have to pay extra to buy non-discounted minutes to tie him over until the automatic monthly billing. I just paid $10+ for 30 minutes rather than $5.99 for 40 minutes as it should have happened automatically several weeks ago.
The supervisor couldn't make certain that my husband's phone is properly registered on the family plan and the proper deductions will happen on the 12th of the month. I HAVE TO CALL BACK on the 12th to add him yet again!
When I voice my frustration that I haven't had a satisfactory monthly transaction in the six months that we've had our phones, the supervisor blandly apologizes, but really could care less that I am unhappy with the service. When I suggested that I will be shopping around for another prepaid provider, he told me that of course I have the right to do so!
Believe me, I am! With millions of customers, I guess the good will of a low-end user just isn't a priority. TracFone has the worst customer service I have EVER dealt with. I know this is an international provider, but still ... just once I wish I could speak with someone for whom English is not a second language!

C. bronner

{ 09/23/2011 }

Tracfone claims that they provide international service, but they do not. International text messaging is not available. I upgraded my phone recently, have a lot of time and almost a year prepaid, activated for international, and followed directions exactly, and get a recording "your call can not be processed" I called tracfone, spent a lot of time waiting, spoke with a rep, and they refused to put the time spent (not) resolving the problem back on my phone, saying I should have called from a landline. They lie and they steal.

Guest

{ 09/23/2011 }

The call quality is great - I have never had a problem making or receiving calls. But if you ever have a problem, which you eventually will, and have to deal with customer service....the good is all gone! I went to add time & the phone wouldn't accept it. Now allow yourself several hours, allow yourself talking to person after person who doesn't understand or clearly speaks English, allow yourself to be treated as an idiot - now you find out why so many people complain about Tracfone. I was told someone wrongly added airtime to my phone two months before and I used the time up - so I owed tracfone for the time (102.00) before they could add any more minutes to my phone. When I begged them to please just check, I hadn't used more than 200 minutes in the past 3 months they said while it appeared I hadn't in fact used 102.00 worth of time they still had to have payment (via my credit card number) before I could add any time on my phone. After I used the remaining minutes on my phone it was no longer good for anything. I lost the phone, my number and couldn't do anything about it unless I paid 102.00 for I still don't know what. Sad, the phone call quality was extremely good in my area, but NEVER, EVER again would I deal with Tracfone or their cousin Straight Talk.

Rob

{ 09/15/2011 }

Don't use Tracfone or Net10. They will call your home and wake you up with a recorded message trying to make you buy airtime. Their customer service consists of a bunch of third world idiots who can hardly speak the language and do not know anything about cellphones. My biggest issue is the telemarketers though. Leave this greedy company to slowly go out of business, wither, and die.

VONZELLA HILL

{ 09/14/2011 }

I HAD A TRACPHONE FOR APPROX. 5-6 YEARS AND FOR SOME REASON DECIDED A CHANGE, I HAD THE NEW CARRIER FOR LESS THAN 2 MONTHS AND THE PHONE START GIVING ME TROUBLE AND THEY SIMPLY HAD ME RUNNING FROM STORE TO STORE TO NO AVAIL., EVEN ASKING ME TO PAY A CHARGE FOR A NEW PHONE, WHICH I REFUSED SINCE THE PHONE WAS LESS THAN TWO MONTHS OLD. I AM GOING BAC TO TRACPHONE.

Chris

{ 09/14/2011 }

First, I cannot complain about the phone and coverage area, but customer service is the MOST HORRENDOUS I have ever dealt with in my entire life! Ever see those "Peggy" commercials...that is TracFone! I bought a new phone online but the order resulted in errors (twice!). The third order finally went through. A couple of hours later I received three emails confirming my order. I immediately called TracFone to cancel two of the orders (remember the error messages) and, after 2 1/2 hours and several transfers(FYI, at least 1 1/2 hours were on hold), I thought I was all set. WRONG!!! The next day I received 3 tracking numbers and shortly thereafter 3 charges on my card. I contacted customer service by email this time (no more 2 1/2 hour calls for me) and 3 days later they answered by saying that I should refuse two of the phones. Fedex could not hold the phones at their location so I could deal with this by accepting 1 phone and refusing the other two because TracFone does not allow this. I could call Tracfone to see if they would allow it but well....you know how I feel about that. So, I refused all three phones, demanded a refund and disputed the charges with my bank. 3 weeks later I have finally received the credits for the phones BUT TWO DAYS AGO I RECEIVED TWO "THANK YOU FOR YOUR ORDER" MESSAGES!! I HAVE NEVER PLACED ANY FURTHER ORDERS NOR WAS I EVEN ON THE COMPUTER AT THE TIMES THOSE MESSAGES CAME IN! WHAT KIND OF SCAM ARE THEY RUNNING! I have sinced canceled the credit card used on the original order and I WILL NEVER USE TRACFONE AGAIN!! Zero or negative stars should be an option here.

JM

{ 09/12/2011 }

DO NOT WASTE YOUR TIME AND $ WITH THIS COMPANY.the customer service really, really sucks.I would give them negative stars if I had the option.they make things sooo much more complicated than need to be. Why should it take 45 min. to an hour of time,- minutes from another phone just to add airtime.Its a complete joke !!

Scott

{ 09/10/2011 }

6.66 a month. You can't beat that. I have one for my son. my wife and me. 3 phones under $20 a month. It more reliable than my land line.

My son uses the phone directly. I use mine with google voice. I am not the average user. But it beats $40 month I paid for verizon for 7 year.

Jan

{ 09/10/2011 }

TOTALLY DISATISFIED. They are not honest. I have also been a tracfone customer for many years but have decided to switch to another service. I purchased a LG800G phone which I liked, however, I could never get any service inside of my house. I called them regarding this and they suggested a new SIM card. The bottom line - they replaced the SIM card two times which did not resolve the problem. They basically said that it was too bad and tough luck. They would not give me a refund or an exchange (I offered to pay for an upgrade). I would not recommend buying a phone from them - they don't care if they sell phones that don't work. If I would have known that the phone would not get a signal in the house, I would never have purchased it. I have wasted $50.00 and hours of phone time to realize that they are an unreputable company.

Joanne B

{ 09/10/2011 }

Needed to buy another TracFone because mine was old and wouldn't hold a charge. Bought a Motorola EX124G and have had nothing but problems. No coverage, doesn't work according to manual; have spent hours!! (yes) with customer service on a landline. Have 3 ticket numbers that don't help. Need someone who speaks American English and knows what they are doing. Guess TracFone can't find responsible reps to assist purchasers. Were good in the past -- but now couldn't be worse with their service. Suggest you shop elsewhere.

Randy

{ 09/09/2011 }

I like the concept and the phones work OK, but....
I have been trying to transfer the ph# and time from one Tracfone to another for going on 4 days now, evidently if you have an inactive phone to transfer the service to it is easy, however if the phone you want to tranfer to is already active it is dificult to near impossible! Maybe it wouldn't be so hard if they had anyone in customer service who's first language is english!

KRIS

{ 09/07/2011 }

Save your money and go with another carrier. The customer service (or lack thereof) is horrible. Wait on the phone for an hour, no one answers. Try to reach them on their website - you get nothing. You may not have a problem when you first buy the phone, but eventually you will need help and trust me their is NO ONE at Tracfone or Net10 to help.

Pick another carrier and save yourself the money and the headache.

Veterans Assistance of Kendall County, Illinois

{ 09/07/2011 }

We've been a customer for several years, but NO MORE! According to their customer service supervisor, they will take your money for renewing your minutes but they won't give a receipt for the transaction. We are a government agency and we have to provide receipts for all transactions which they refused to issue. WE'RE DROPPING THEM! They won't get any more of our money. Legally they have to provide a receipt for a purchase transaction. But they say NO they don't have to furnish some sort of invoice to their customers. MY GENERAL RECOMMENDATION IS DON'T DO BUSINESS WITH THIS COMPANY!

Rob

{ 09/05/2011 }

My old Tracfone was working fine, but very old. I purchased a new phone about 3 weeks ago and the customer support for Tracfone have been unsuccessful at transferring my phone number and minutes have spent numerous hours on with the tech support people but they seem to lack the knowledge of how to transfer old numbers and service to a new phone.

mizden

{ 09/03/2011 }

While a good deal for pre-paid cells, the customer service and return policies are not what you'd expect from a company. The wait times are outrageous and then the rep will keep you on the phone as long as possible. This is to insure having to buy more minutes! No one can give you a straight answer, transfer you without dropping you or have understandable diction not needing a translated ear. I'll still use mine as I like the phone and the plan, but I sure don't like the people who represent Tracfone.

Sarah

{ 08/31/2011 }

Picked one up for my kids in preparation for Hurricane Irene. Although we didnt end up having to use it for an emergency overall we were impressed with the service and value

Hector

{ 08/31/2011 }

Has anyone had any experience with SVC, senior value cell phones? I have an elderly parent who I would like to get in touch with and vice versa in case of an emergency but I am not sure what the service is like.

fantasticalice

{ 08/30/2011 }

The statements in the above review have NOT been my experience. If I were a consumer I would stay away from TRACphony. So far they have been unable to transfer my minutes and dates, after several calls and HOURS on the phone with them. I am so done with these phonys!

Kathryn

{ 08/28/2011 }

I've had 2 pre-paid TracFones in 2+ years with double minutes for life and just upgraded to another - more advanced model - with TRIPLE minutes for life. I don't understand WHY people pay such high rates for their phone service. People I know people who have those $40 per month unlimited calling/text messaging and my TracFone out performs them 2 to 1. Aggravated at their carrier's poor transmission and repeatedly dropping my call I asked them why don't they get a TracFone so they can experience REAL cell service.

joni

{ 08/26/2011 }

Worst customer service ever. Hold times long, can't speak English, "trying" to read a script....she finally just hung up on me.

Weak

{ 08/26/2011 }

All Tracfone companies are extremely weak. Unfortunately, when you go with prepaid, the company owns you because you give them your money in advance of service. Try T-Mobile Monthly 4G. It works more like a postpaid plan even though you still pay up front for service. Page Plus is second best.

M.

{ 08/25/2011 }

I've been with Tracfone for many years, and for what I want it is perfect. I had issues with my phone and they promptly overnighted me a new one. Not only that, but if you dial the Miami corporate number, you won't get the hold times with the general number (and the folks I spoke to could speak English clearly. My new phone was activated in minutes, and Raphael the customer service rep picked up after 1 minute--and stayed on with me the whole time, from sim card to activation. Great experience, especially for the price.

BJM

{ 08/21/2011 }

I would give this company 0 stars if it was an option. I had Tracfone service for several years. In May I bought a year of service. In June I had no service. They told me a needed a new SIM card for my area. So I had to wait to get a new one in the mail. Again in July I had no service. I spent at least 7 hours on the phone (Not Exagerating). Kept getting passed to someone new and they kept doing the same things and asking the same questions. Finally I was told there was a tower down in my area. I know other people in this area whose Tracfone service was not affected. They said to give them 24 hours, but my service was never restored. I tried to get a partial refund since it was their fault, but they wouldn't do anything to reimburse me. Most of the Customer service reps are impossible to understand and the phone connections are horrible. I wrote the whole thing off as a loss and went to ATT for a Go-phone.

Marilyn

{ 08/19/2011 }

We have had Tracfone for years and found it to be exactly what we need. We only use it when traveling so we did not want to sign up for a monthly contract. However, their customer service is a disaster (out of country customer service and you can't understand them). The website does not always work like it should. If they would fix both of these problems they would have a gem!

Robert

{ 08/12/2011 }

Do any of Tracfone's (or any Prepaid company's) phones come with the manufacturer's operating manual? I have the LG420G model, but the manual it came with just had the Tracfone activation and service guide. I was able to figure out some features on my own, but I think it would have been better to have the actual manual.

I haven't used the customer service number but I looked through their online forums without much luck. Most people's questions are answered something like "Hello, my name is Tracfone John Doe. I need to discuss this issue in private through your email."

I'm satisfied with the voice call service but could not find much usefulness in the internet access. The sites on the Tracfone mobile pages worked fine (most is just text), but I had trouble using other sites. It may be fine for very basic use if nothing better is available, but if you use mobile access for long emailing sessions or need to view a webpage without scrolling constantly I think a phone with full keyboard and large screen woulbe be much more useful.

Janedoe

{ 08/08/2011 }

Let me join in the customer service is TERRIBLE crowd. I had no problem setting up my tracfone, however I do not have any internet capability nor MMS messaging. If I want to send plain texts that's fine, but MMS and web are non existant. My phone is an LG500g and is "supposed" to be a smartphone. Making calls is no problem on this phone. But I've been on hold waiting for customer disservice for 2 hours and counting now. At NO TIME should a customer ever have to be on hold for 2 hours. I will be getting my money back for this phone (thank goodness for HSN's return policy) should I not receive some satisfaction

Wendy

{ 08/07/2011 }

I haven't had a need to use their customer service much until this spring. The voice mail stopped working, and they were not very helpful, as there was a delay (talking to the Philipeans I later found out) & a language or pronunciation problem, and the guy was just reading his screen, repeating everything I had already tried online via email (and was then told I needed to call. I asked to speak to a supervisor afer I realized that this was repition of things I had already tried: but none were available. After 30-40 minutes, I insisted on speaking to supervisor & was put on hold. I had to go to the airport and couldn't wait any longer. I still don't have voice mail & don't know why they killed it in February. I am shopping for a new company to replace my 2 phones. We only use them occassionally & on vacation (for family to reach us via voicemail), so now it's not very helpful without voicemail.

Martha

{ 08/06/2011 }

This company is awful. Been on the phone trying to get service. Yesterday their system was down for two hours,called back two an a half hours later and you guess it, the system will be down another two hours.
Going to the verizon store as soon as they open their doors. Bye bye tracfone.

Ibnhoodwincked

{ 08/04/2011 }

-5 rating!!! Tracphone, net ten, smartphone all owned by same company need a class action lawsuit slapped on them for deceptive business practices and outright stealing!!!!!!!! Avoid at all costs!!!!!!!!! Who do you complain to? Customer service does absolutely no good only wastes hours of your minutes!

E. S. Strickland

{ 08/04/2011 }

I have to join the throngs of people who are fed up with Tracfone. Customer service is nonexistent and they put you on hold forever (for me, it was 42 minutes but I read of another customer who was on the phone for 2 1/2 hours. Also tried communicating by email with no satisfaction. The end result was that they told me they could do nothing about the problem that I have. After doing some research, I find that this is a common complaint among Tracfone users. It is apparent that Tracfone does not want or care about, their subscribers. There is no reason why customers should have to wait to speak to a rep for more than an hour. It is just not good business. Hire some more reps! Fed up customers are not likely to stay with you.

wayne

{ 08/04/2011 }

I will never have to put up with this phone company again because I could not take the headache of the crappy service let alone their customer service that will intentionally stall you so you will burn up your minutes if you use your tracphone to call. Just wish I could give them a 0 star rating. Complain to your congressmen and the FCC something has to be done about these thieves! They need to be prosecuted. Class action law suit anyone interested! I can not believe the government is letting them get away with stealing from their customers. My phone is now in a thousand pieces. I got great enjoyment/satisfaction smashing it after I was finally able to use up all my minutes. Avoid prepaid phones at all costs unless you like to be frustrated all the time. One of the biggest mistakes I ever purchased! I stress again call your congressmen & the FCC to complain!!!!!! I really want to cuss so bad that I am about to turn into an atomic bomb that is how mad I am at this company.

Mike

{ 08/04/2011 }

I have had several TracFone's over the years and I like them, here's a few tips for better service:
Buy a one year card with lifetime double minutes, that way you save money and don't have to deal with customer service.
Visit CallingMart on Facebook for coupons, you can save as much as 10%.

As for those complaining about spammers and bill collectors it's not TracFone's fault, the person who had the number before you is at fault.

Patricia

{ 08/03/2011 }

I have had probably six tracfones and that is because i upgrade to the newest phones when available. I have not had many problems with my phones but my husband has with two that he has had and that is with the batteries. Yes customer service can be just awful Ive had to wait as much as 30 minutes and yes for some reason they do not want to talk into the headset and most of the time you can not understand the person on the other end so i ask for a supervisor. for the most part i am pleased with tracfone and I find that it is 100% better than the other prepaids that I have used. I have recommended it to several of my friends. And by the way it is the only phones that I and my husband have except for the buisness phone.

Nan

{ 08/02/2011 }

The absolute WORST customer service on the planet. Deducts time for DIALING - calls don't go through, recordings come on asking for collect or soliciting to buy minutes when you already HAVE minutes. First number given had someone else's voicemail with no access to change since it was still under password. Hours on the phone with 4 different reps, finally transferred to a supervisor who managed to correct everything.

Dorothy

{ 08/02/2011 }

Purchased this phone with lifetime unlimited double minutes. Initial set up was fine. At the expiration date with 3 minutes left, I purchased 120 minute card & accessed my online acct to install them. The minutes never showed up on my phone, yet I got a message on my phone to contact 1-800 customer service. I used up those remaining 3 minutes to call customer service & used another phone to call back. I spent 35 minutes with one rep who put me on hold every 3 minutes, like everyone has been saying they do. Her english was very poor and she spoke very slow, but she would not speak into her headset and I had to ask her several times to do so because I could barely hear her as she reatedly instructed me to enter the same codes, with the same result of an invalid code. I was given another 800 number to call & I spent 49 minutes with her. She did install the 120 minute card, plus the 20 minute promotional card, but I did not get the double minutes and spent 84 minutes on another phone trying to get this resolved. She offered me 20 minutes for my inconvenience, but I ask her about the double minutes and what about the 84 minutes I lost from calling and she put me on hold for the supervisor and that was the last I heard from her. From the numerous complaints I have read. It appears to me that this phone service company has no interest in promoting future business with customers and is better off used as a one time disposable phone that is most likely good for drug dealers & criminals to use mabey to detonate an explosive device or something. I would say that the customer service reps are aware of these practices and are doing this to discourage customers so they will just hang up and go away. I would not buy this product with the intention of having a dependable source of communication. This is an intentional and very poor business practice.

Sandra

{ 08/01/2011 }

I love the original phone but wanted to upgrade it. When I called for support I ended up listening first to music that sounded like the station hadn't been dialed in clearly. English was not the first language of the person I spoke with - very difficult to understand, spoke loudly and quickly. Was not able to communicate in a calm reassuring manor but sounded like he was reading from a script. I gave a poor rating due to customer service. This company could do so much better as their phones and plans are definitely good.

Gibson

{ 08/01/2011 }

Just set up my phone and have been making a few calls already and so far im really impressed by the service. Has anyone had any service disruptions when traveling through the middle of the country?

Kms

{ 08/01/2011 }

This company has the worst customer service I have experienced. I am trying to change the phone number for my grandparents so the phone will no longer roam. I can't do that online and have been on hold for almost two hours. There are far better pay as you go companies out there that have good Internet services and quick phone service. I will be recommending that they switch.

Shawn

{ 08/01/2011 }

TracFone is the oldest and largest prepaid company in the US, for a prepaid cellphone their products and services are good. I have used them off and on for 11 years when I needed a cheap backup phone. When you compare prepaid services from the major carriers(eg Verizon) you will pay a high price for not signing a contract(min $46 a month), at <$10 a month you can have cell service with TracFone.

So if you don't talk that much or need an emergency phone then TracFone is ideal.

One star off because TracFone customer service does suck but fortunately I haven't had to use them that often.

Patty Hayes

{ 08/01/2011 }

We purchased a track phone last winter. We basically needed it to call our children in Canada while we were away. I could not call Canada. I did what the instructions said and call would not go through. I called support and they were of no help to me at all. Just last week, I tried to purchase more minutes for the cell phone, It would not accept any of my Canadian Charge cards, which by the way one of my Canadian Charge cards is owned by MBNA. So I guess my phone will go in the garbage - this phone was a waste of money for us.

Freda

{ 07/31/2011 }

We have used Tracfone for sever years and have had good service around town but find that there are entirely too many places in which we cannot get service when other people are getting service.

Mike

{ 07/31/2011 }

Less than zero stars for this company!

I read the information on their website when selecting a 'pay as you go' service. They promise to provide a LOCAL telephone number based upon your Zipcode.

I purchased a TracPhone & a 120 minute card from Wal*Mart, brought it home and registered on line. You guessed it .. . I was assigned a number to a city / prefix area 50 miles from home. The cost of a call from my home phone to my TracPhone would be $ .35 per minute, long distance!

I went through all of the same crap with customer service; non-English speakers reading from scripts and lying about service areas as others have mentioned here.

Long story short, after HOURS on hold, then trying to make the 'Customer Service' reps understand that I wanted what the website said I should have, a local number within my area code (there are TWENTY local prefixes here) I was assigned not one but two other numbers, both in the same long distance area as the first one, AND they switched my carrier service from Verizon to US Cellular. My phone then showed 'Roaming' all of the time and the telephone number shown on the phone was not the one that was assigned to it. Oh, and the reception in this area from US Cellular is terrible, I told them so and they wouldn't switch my back to Verizon.

I took the phone back to Wal*Mart and, because their salesperson had also, based upon info. from TracPhone, assured me a local number, received a full refund for the phone and the minutes card.

TracPhone is a TERRIBLE company to do business with and the information they provide on their website is essentially untrue.

lexie

{ 07/29/2011 }

i have had a few (4?) trac fones and have been very pleased it is not my main phone i have a land line but use the trac fone mainly for when i am out and about. i have also never had any trouble w/ customer services either in fact they have always been quite helpful the few times i have had to use them. i am getting ready to get my self a new phone (giving my old one to my son) and get one for my daughter for when she is at school. i guess i will see if the new phones are any good i have had this one for long time.

HP

{ 07/27/2011 }

Set up a trac phone over the internet and gave them all the information requested. Recieved the phone and found out it wouldn't work in my area. Had to call the company and it took 45 minutes talking to someone who I could not understand over the phone their accent was so strong. Recieved the new phone and had to pay to send back the non working phone. Found out I wasn't getting the special internet double minutes I signed up for. Emailed the company and they agreed I'd get the double minutes that came with the original phone. When I called to set up the phone they refused to give me the double minutes.. Talked to 3 or 4 people who barely spoke English, they refused to stand by their word, and then I had to pay to send back the 2nd phone that phone call took 1.5 hours - and then call back the company with my shipping verfication # and wait 30 days for a refund. A horrible hassle. I was very dissapointed.

carmine

{ 07/23/2011 }

i had just purchased the nokia e5 i had the e71 before that i had a problom with my internet service and had called straight talk about the matter they had told me my internet was shut off bc i used tomuch data and my internet was suspended bc i was using my phone as a modem for my laptop now people why would straight talk get phones that have that option on the phone if they dont allow us to use plus we are paying for unlimited data so why should we not be able to use it as a modem if we have the option on the phones that straight talk sells and like i said when we are paying for the unlimited data i think they are miss leading us and we need to take a stand we pay well over 200.00 for a phone that we cant even use for what we want it for and paying 45.00 a month for unlimited data when we are indeed limited with the unlimited data plan

thoward

{ 07/22/2011 }

great coverage and inexpensive to people who don't talk much.
phones have limited features and
VERY poor internet

Sue

{ 07/17/2011 }

I've had Tracfone service for 7 or 8 years. I like it because it is by far the lowest price service that works anywhere in the country I've gone, which includes the East, Midwest, South, West and Hawaii. I've upgraded phones 4 or 5 times and recommend that you purchase a new phone, not a refurbished phone. The customer service can be quite challenging, but now that I'm very familiar with the company, I can do most things online and do not have a problem. It's really important that you check that the phone you are going to get works in the zip code where you will be using the phone the majority of the time. I would also recommend that after you initially determine that the phone works well for you that you buy a one year plan in order to keep costs low and also so that you don't have to deal with customer service as often.

Barbara

{ 07/17/2011 }

I have had this phone for 4 months now and 99% of the time is "no service"
My pharmacy called on Wednesday and I did not get the message till Saturday. Still waiting to get the mesg from my doctor who also called on Wed.
Called c/s off and on for over 4 hours and never got anyone. The message stated you may also contact us on the internet. Did just that got an auto reply...will get back to you in 24 to 48 hours. In 47 hours got a message..you need to call us. I am not sure what part of stupid that cannot read....I can never to to anyone.
I live in the county with a lot of medical problems and need a phone to work, Tracphone does not care!

Lois

{ 07/15/2011 }

This is the worse company I have ever seen!! They gave my number to someone else and cut my service off when I had minutes left for a year.I spent 2 days and a total of maybe 4 hours on the phone with them telling me one lie after another.I told them my daughterhas cancer and I need my phone when I take her to her for chemo 75 miles from home.They finally told me they would over night me a new sim card and a new number.I have yet to recieve either.I will be looking for another company and also will be telling anyone that will listen do NOT buy tracfone.They don't care about anyone.If anyone knows who to report these people to please let me know.

kyle

{ 07/13/2011 }

I LOVE TRACKPHONE it is by far the best plan i have ever had it dont work some places but mostly you allwes have 5 bars the bigest problem is that thay dont have phones with kye bords other then that my fave

GLORIA Abernathy-Lear

{ 07/11/2011 }

My Verizon phone died while on vacation--wire contacts no longer allowed battery charge. I decided to try prepaid, because I was only using 50mins month max and no texting, etc. Chose Tracfone w/lifetime double minutes. Major hassle when tried to port old number over to new phone: According to emails from Tracfone, first attempt was successful. Then when I accessed my Tracfone account summary to buy more minutes, my ported phone number/serial number were not in system. After waiting 35mins to get service rep, was informed first port was not successful! Had to get new temp number and wait for another SIM card; then I will have to go thru another activation process. Would not have know this if I hadn't tried to access my account...

jeanne

{ 07/10/2011 }

I really liked my tracfone until it was deactivated because I forgot to add minutes. I agree that the service is rotten. I am still trying to get it reactivated and may decide to change phones.

Rob

{ 07/08/2011 }

I've been with TracFone for some 10 years now, only because they are extremely cheap, for my limited use. However, theirs is the worst service ever! Their worthless network always encounters problems (like when it clouds over, not getting a signal inside of buildings, etc) and their Customer Service is beyond horrendous! The people they are using barely speak English and, no matter what they tell you, they never really resolve your problem. Worst yet, and the reason I'm writing this, is that they'll occasionally screw up all on their own. Yesyerday I found that they had "deactivated" my phone, for no reason whatsoever (had over 300 minutes left--not the first time they've done this). I spent an hour talking to them (calling through my computer) and, as I found out today, in reactivating my phone, they wiped out my voicemail! After an hour and a half talking to them today, they seemed to get my VM working, but had "reset" my phone, wiping out all of my contacts! I just got all (66) of my contacts re-entered only to find out that once again, I have no voicemail! Next Friday when I get paid, I'm going with a different carrier!

irish

{ 07/07/2011 }

I'm on a plan where I keep my minutes and it costs me $6.39 per month. They are supposed to automatically change the date on the phone so I can use it but they never have. Each month I have the hassle of calling, waiting on the line forever and then not being able to understand the customer service person's attempt at English. I ask they to simply email me my code when they charge my card each month. They sure know how to charge the card each month on time though. I only use the phone in case of an emergency and I'm about to throw it out the window.

R S Walker

{ 07/06/2011 }

Is there such a raring as zero? I returned a phone to these people in April 2011, and have yet to receive my refund. They are foreign based with their Customer Service and couldn't care less about your money as long as you are sending it to them. They do not know how to handle a refund, and this is going to a lawsuit. This has been way too long, and I have reached the end of my patience

larry

{ 07/05/2011 }

I have both a tracFone and a net ten phone and the service on both of them is terrible. They are not dependable at all. You go to make a call even with a full signal and 50% of the time you will not be able to make a call because it will say "no network or emergency calls only or you have zero minutes" and need to refill when I have 170 minutes showing on my phone. I call a friend in oklahoma on my tracfone and it goes directly to his voice mail 100% of the time so I call on my net ten phone and get him and ask him why he did not answer and he says his phone never rang and there are no messages. I have the same problem with my net ten phone calling friends in arizona but can call them sometimes on my tracfone. I would not have either of these phones again if they gave them to me free and free service. The aggrivation is just not worth it. Heaven forbid if I have an emergency and not able to call. Avoid these phones at all costs. As soon as I am ever able to use up the minutes on both of these phones they are going into the trash in a hundred pieces. I am also filing a complaint with the FCC. As far as I am concerned they sell you a phone service and then make it unavailable is out right stealing!

Kate

{ 07/04/2011 }

If I could give this company zero stars, I would. The phone itself is okay for what it is-- a prepaid phone. The price is okay for the amount of minutes and the coverage is not bad either. However, I just got rid of my Tracfone and will not be getting another one due to their atrocious customer service. I recently tried to reactivate my phone, and was unable to do so online, so I called customer service. They told me that if I purchased additional minutes over the phone, it would be working within one hour. A full day later, I was still unable to make or recieve calls, so I called customer service again. To summarize the next 4 days (and 6 phone calls): I was lied to, hung up on, told that that problem would be fixed in 1, 24, and then 48 hours, told that my service ticket had been lost, told that a representative would return my call (still waiting on that) told that no numbers were available, told that a number was available but a system error was preventing my phone from working, and lastly told that they could not in fact reactivate my phone. When I asked for a refund for the minutes I was told I had to purchase, they refused, stating that it is not company policy to give refunds. I finally reached a senior manager who at least agreed to put in a request for a refund, but told me it will be 24-48 hours before it goes through. I am not holding my breath for that, and am disputing the charges with my credit card company.

Jennifer

{ 07/03/2011 }

RATING-0 stars!! I have been a tracfone customer for many years, but this past month has made me decide to switch! I signed up for the online $9.99 50 minute value plan, the minutes are supposed to automatically show up on your phone on the day you are charged for the service. Not one time has this ever worked!! I have to call customer service every single month and try to get my minutes. Well, this month they placed the charge on my card and for 5 days I was calling customer service only to have a pre-recorded message tell me their call volume was too high and be cut off. It finally took me being aggressive and threatening to turn them into my bank to get a call from a manager(while i was at work) I finally managed to call back the number she gave me, and she tried to tell me I had already received my minutes.....I had not!!! The customer service is HORRIBLE!!! The minutes are kind of expensive compared to some and their online services are no good at all....Avoid if possible, After all these years, I will be switching to some other company, I just don't know which one yet.

Sharon

{ 07/03/2011 }

It's cheap, but they sell your number to telemarketers.

Edward Doyle

{ 07/01/2011 }

I love the phone but when do i get the minutes put back on

Mary

{ 06/29/2011 }

I am so mad. Just purchased a new tracfone and found out I can no longer send international texts as I was doing on my old tracfone. This is a service I really need as my daughter flies in from overseas and it's the only way we can hear if her flight is on time, etc. I think I'll be getting rid of tracfone...

karmen

{ 06/28/2011 }

Ive had 4 tracfones over 2 years, I wish they offered better quality phones. LOVE only the price per minute and no contract. HATE what they call customer service and their operators will leave you wondering if 10cents a minute is worth it!

jennifer benware

{ 06/27/2011 }

the phone and the service sucks! been on the phone with tac phone for over an hr waiting too speak to a manager! i bought air time for my son for his birthday and called too add it and they added it to another number so i was ripped off and will never giv my bussiness to tracphone again!!

Julie Esposito

{ 06/27/2011 }

Just a word for seniors who are looking at getting themselves the Samsung SVC phone: It's a really good mobile for any seniors. It has all the hearing aid, big buttons, large font stuff that makes it easier to use, but it needs mentioning that it's specifically a GSM model phone. Meaning that it needs a semi decent AT&T presence wherever you're located. If you're not in such an area, you need to look at getting one of tracfone's other CDMA model phones. They're all pretty basic, and senior friendly - just make sure to get it with double minutes for life included.

Barbara

{ 06/26/2011 }

I am so pleased with my new Tracphone! Its super easy to use. I got the SamsungT model and coundnt be happier with it. Would highly recommend it to those who want an inexpensive phone.

Burt

{ 06/25/2011 }

@ zeromus:
I had the same problem of calls from from bill collectors and such on a phone Tracfone I got for my wife. 10 to 15 calls a day, sometimes more.
Tracfone wouldn't change the number so the phone went in the landfill and I just bought another phone for twenty dollars and no more problems with unsolicited calls and I now have a spare battery!
I figured $20.00 was a good price to pay to keep my blood pressure down.
Just an idea to help keep the stress away.
Burt

Zeromus

{ 06/23/2011 }

A decent phone for what it is. I honestly havent had any real problems with it-- the only issue Ive had is that I seem to get a LOT of BS calls from area codes Ive never heard of. Ive checked the codes online and found that they come from all over the US. I never answer these calls, as they eat your minutes up and I know exactly who my friends/family's #s are...but I have to wonder if Tracphone releases your number to any company out there in the hopes youll pick up the call and blow more of your minutes.

There is a "reject list" feature, which I use, but for whatever reason, blocked numbers can still get through to harass you. I know theyre the same numbers Ive blocked before, because when I go to block them I get the message, "Number already on reject list!!"

Still, if youre the kind that only uses a cell every so often and dont care about crap like texting, internet surfing, music downloads ETC (you CAN do this with the phone but it eats your minutes FAST), I think its a good bargain for the money.

Tom

{ 06/20/2011 }

This phone is the biggests piece of crap i ever seen. been on hold 4 over 2 hours. no one will ever take care of this.no wounder were all going down the drain . what a rip off.

Jason

{ 06/20/2011 }

Agree with a previous poster -- if 0 stars were an option, then I'd award it.

I used Tracfone for several years, but when I upgraded to a different phone device and transferred my number Tracfone removed international texting capability from my phone (I had used and paid for this service through Tracfone for several years).

Service staff was sometimes polite, sometimes rude, but always rather clueless. I was told at one point that I couldn't possibly have been using international texting through Tracfone (though I had been and they had been perfectly happy to deduct units from me for this up until the upgrade). At another point I was told that if I attempted to send international texts in the future, then my account would be closed.

Margaret

{ 06/18/2011 }

Just bought two phones through HSN. Tracfone computer glitch will let me add minutes only to one phone. They tell me the second phone is not activated, although it has a number, and I tried it out to see if it works. Two days of numerous phone calls to get the minutes I paid for, and still no minutes. I even had a HSN supervisor call Tracfone for me, and still no luck.

dedbir

{ 06/18/2011 }

So far So good. Got an LG 800 G phone W/ 1200 min, triple for life- $99.00 from HSN.
decent coverage. Activated w/minutes in 30 minutes. Phone is cool. Leaving Verizon prepaid because of cost.

TruckerMatt

{ 06/17/2011 }

I use my Tracfone as a backup. Often I am in places where my AT&T Wireless or Verizon don't work and the Tracfone does. So, its a great backup, simple to use and I would recommend one to someone that isn't a "Cellphone junkie".

Steve

{ 06/14/2011 }

Ho hum. I decided we could save money by going "prepaid". Did some research and went with Tracfone. Not unhappy, not excited. The phones are OK, some good features, some poor ones. We are simple, occasional, short-conversation cell phone users, and I will text VERY rarely. Coverage is adequate. Cost is MUCH less than our old Verizon Family Plan ($100+/month for a jillion minutes we never used). MY RECOMMENDATIONS: Get one of the flip phone models or better, stay away from the "slide" or lesser models. Get a phone with double minutes or a double-minites-for-life card. Buy airtime cards of at least 120 minutes or larger.
Also: Their customer service lacks A LOT. It took me 4 calls to their service center to get my second phone working. (Same model as the first phone, and I did my part exactly the same). It was not the phone it was the system software that FINALLY got set-up correctly after 3 promises that were failures. Since then we have had no problems. If you are easily intimidated when requesting service or are "technologically challenged", find a different Company. But if you are a somewhat tech-savvy cheapskate like me, consider Tracfone.

Dave

{ 06/13/2011 }

If zero stars were an option I would leave that instead. We have a phone that does not work due to a SIM card error. We called on June 3 and the man on the phone said he fixed it over the phone but to wait four hours. We waited and it still did not work. We called back. After another 30+ minutes of wait time we were told we would be sent a SIM card but it could take up to 7 days. 10 days later we called back and they said it had been delivered but we did not get it. We asked them what address they sent it to and they refused to tell me. Guess what - another 3-7 days of wait time. We only needed the phone for the month of June while my son is visiting and now he will only have it for a few days before he leaves. We got him the phone for safety and now we can't even provide that. The Customer Service was HORRIBLE and they were not willing to help us at all. They even argued when we asked to speak to a manager and tried to talk me out of it. I just wanted the 2nd SIM card sent overnight but they refused until we spoke to 2 different managers before finally getting a kind one who was actually willing to help.

Kandy

{ 06/12/2011 }

I've had a Tracfone for about 6 years and so far like everything about it. Easy to activate and add minutes either online or on the phone. Needed support to switch my phone number to a new Tracfone and they were very knowledgeable. A friend is still using my old Tracfone. My current Tracfone came with double minutes witch I like even more. Coverage is complete and in all this time never had a dropped call or a location that I couldn't make a call.

Dottie

{ 06/12/2011 }

This has been to worst experience I have ever had with customer service. Speaking with people who do not speak English very well. I have tried to remedy a problem since February and wasted $4o. on no service. They will not refund my money. I've had to go and get a new phone and carrier and at least verizon has been a joy. Two people in my family have switched because Tracphone is a waste of time and money.

Jackie

{ 06/10/2011 }

Customer service is a joke! The caller ID shown from my phoneto callers is not my name . No one is going to answer if they do not recognize the caller's name. I was told to contact my home phone service company...Really?? Won't be using this phone very much until this matter is settled.

Paulus

{ 06/08/2011 }

My wife purchased a Tracfone for $4 at Fred Meyers. It came in nice packaging with an easy to understand pictorial "get started" card. The "Spanish only" instructions should have been a clue.
I tried for four days to sign-up on-line for a pre-paid contract. Multiple "internal server error" crashes, hung pages, bad javascript errors etc.
But their telephone support was even worse. The usual multiple button pushing to get a carbon based life form only to discover no-one there speaks English. Support is in some Central American republic and they only speak Spanish, even the "managers". Several days of racking up hours and hours on their 888 number and I managed to get a 30day trial offer set up.
When that expired, the web site was no better; many hours on the 888 number again until I found an agent who spoke some English. He then tried to overcharge me by $16 for the yearly service as "tax" (even though there is no tax in my state). Ask to speak to a supervisor - call dropped.
Eventually, I found that by using the web site in the early hours, I could recharge the 'phone using the on-line system.
O'h the $16 "tax" was in fact $1 60cents federal line charges. Makes you wonder where they get their people.

angle

{ 06/07/2011 }

So far texting works ok, but i was given an Nebraska area code and I dont live anywhere near nebraska. Called customer service was told I would get the phone number change, still waiting.

Marley

{ 06/07/2011 }

I've never been able to activate a Tracfone online. I always have to call their toll free number. I don't know why they have online activation on their website. Their service is horrible!

Becky

{ 06/06/2011 }

I dislike my Trac Phone for the most part. But the thing i really hate about it, is that I lose the signal about 50 % of the time. I'll be talking to someone whether it's long distance or just up the street and my signal goes dead. It's a royal pain in the ass for that. I don't know what the problem is other than it loses it's signal.

Preston

{ 06/05/2011 }

I have the new 500lg phone.SO far the service is good.

Iowa

{ 06/04/2011 }

The tracfone is a terrible phone. Poor customer service and there are much better plans/providers out there.

David

{ 06/03/2011 }

Tracfone has the worst customer service I have ever experienced. I spent over an hour on the phone trying to have a charged removed because they billed my Visa twice in the same day. They finally admitted they had a computer error, but claimed they only received one payment from visa instead of two. They scolded me and refused to credit my account or give me the extra minutes. I have never experienced anything like this. I paid $80 for $200 minutes. Ridiculous. Do not do business with this company.

John

{ 06/01/2011 }

Tracfone has the worst costumer service I have ever seen. They absolutely suck

Mary S.

{ 06/01/2011 }

My first basic Tracfone hardly ever worked. When they finally got better ones in this area, I was about to get one, when TracFone called and said my original one was obsolete, and they would replace it for free. The "new" one was another basic, refurbished one.
It worked great! Doesn't work in my own house, but it sure does everywhere else, even better than some of the fancy ones. It has been kind of a problem "feeding" it time, however. It will not automatically update like it's supposed to and I always have to call. Today, it is charged up, has time on it, would work fine...but they said I couldn't reactivate it and would have to buy a new phone. Definitely bummed about that, and now doing research to see if I want another TracFone or something else. Looks like the reviews are pretty divided. I am not crazy about having to call India so often either....but if the phone works as well as this one, guess it's worth it.

C.M.R.

{ 05/31/2011 }

I have had TracFone for two years and, althoughI use it rarely , I am satisfied with the phone itself, but I feel that your lack of directions and instructions is unbelievable. I am asenior citizen and all these new gadgets are very difficult even with best if instructions. PLEASE add instructions or make them available somehow so I can use my Tracfone more often

darlu14

{ 05/27/2011 }

I've had Tracfone for me & my two daughters for at least 6 years & I can honestly say that I've had very few problems. When I first had them though, it took a great deal of time & energy to resolve an issue of getting the phones to work. I'm glad I stuck it out though...it was worth it. Yes, we do notice that customer service is foreign, but they've always been polite & informative. Great deal & value.

lee de cola

{ 05/26/2011 }

my tracfone fully discharged, and though it says it's now fully charged, it's not working. i tried to access the tracfone/samsung forum but can't seem to do so.

Don

{ 05/25/2011 }

I spent 4 hours over 3 days after buying this phone trying to get it to work. Despite spending this time with technical support and assurances that "it will work" it never did. I returned it to the retailer for a refund. I will never buy another Tracfone nor would I recommend it.

Guest

{ 05/24/2011 }

Beware of tracfone, first time I had an issue and had to deal with customer service and it doesn't work. They sent me a broken phone but I can't get them to tell me how to return it to get a refund. They keep putting me on hold, sending me new sim cards (How many can they send me before they realize it's the phone) and not accepting the return. Was so excited about the new LG800g, but beware!

kirsty

{ 05/24/2011 }

Just as an update to this website Tracfone has now introduced 2 qwerty keyboard phones the LG500G & LG800G (which is a touch screen phone with a larger screen).
The LG500G costs $29.99 with DMFL has mobile web, bluetooth, APPS, MMS & 1.3MP camera, etc. The LG800G costs $49.99 with DMFL, mobile web, bluetooth, 2mp camcorder, mp3 player, APP capable, MMS, etc.
I don't know how fast the web browsing is on these phones but I really feel that everyone should have this feature on their phone for emergencies.
I think these phones are super cheap and I can see the kids not wanting a phone that doesn't have web browsing on from now on.

Layla

{ 05/20/2011 }

I've never had to deal with their customer service, so I can neither agree or disagree with the posts about that, but I will say that I've had tracfone for a few months and haven't ever dropped a call that I can remember. I like not having a contract because it works best with my lifestyle, but because of reviews here I'll try to avoid their customer service?

ron mc

{ 05/16/2011 }

don't be fooled.The worst customer service runaround you can possibly get.You will spend hours on the phone,trying to understand them. They disconnected my phone with 680 minutes and 6 months left on phone,they still can't figure out the problem.I have three of them on my counter and can't get one to work. I going with Virgin mobil tomorrow.Please heed this warning

jim

{ 05/15/2011 }

OK, I have the lg 420 g just wish u could delete all texts instead of doing it manually! i am trying to find another track phone that has that capability and querty key board ...all in all it's a great deal ..

msmaryntn

{ 05/14/2011 }

STRAIGHT TALK, TRAC FONE AND NET 10 ARE ALL THE SAME PEOPLE WHO WILL GIVE YOU THE WORST CUSTOMER SERVICE ON THE PLANET!!!!!!!!!!!!! I WILL NEVER SIGN UP WITH ANY OF THEM, MY STORY IS HORRIBLE.!!

char

{ 05/12/2011 }

i had tracfone for 3 day serivce good

Burt

{ 05/12/2011 }

Tracfone is the best!
I just made a trip from the Dencver area to Payson UT just south of Provo and tracfone worked just as advertised.
I had reception and clear calls all across Wyoming on Interstate 80 a couple of spots where no phone has had reception. This is using an LG 420g phone.
Great service, great phone!!

Rose

{ 05/11/2011 }

I purchased 2 phones in January 2011 for me and my 20+ yr. old daughter who likes to text. The phones cost me #20 each and came with auto-double mins. for life, so any minutes would double, even the family-plan minutes.
I have changed my mind several times on the Family Plan, getting it then cancelling it. Most of the trouble I had was my own fault. I called them yesterday to be put back on the Family Plan and to add my daughter's phone (which I had previously removed from my account). It did take a while but it was a toll-free number and I called them from my landline phone. The person I talked to was a foreigner but was very kind and did help me get my screwed up account straightened out.
I love my phone, my daughter doesn't like anything so she doesn't count. She's using it and texts all the time. It hasn't slowed her down much.
My minutes last me a long time and my time is good clear up to next year so my unused minutes will roll over whenever new minutes are added each month. Besides I can add additional minutes on my own anytime by buying a card at any store, they are everywhere.
The reception is fantastic, never a cut off or cut out. The sound is just like a landline phone or a verizon which I used to have.

Mike

{ 05/10/2011 }

Spent many hours on the phone with Tracfone trying to get my phones updated correctly. They have the worst custemer service. Today I spent 5 hours trying to get a phone updated/cancel service. And still it is not done and they want me to call them back in 24hrs to complete. I do not recomend.

LG

{ 05/08/2011 }

I would give zero stars if I could. Worse company ever. I spent 1 hour on the phone having to educate their customer service reps. None of them were helpful and they offered the worst customer service I have every seen. Don't buy a tracfone. You do not want to deal with them, EVER! Buy another company's phone!

Carson

{ 05/06/2011 }

I've had Tracfone for a few years, and overall it is OK. I have a plan with them where I am supposed to get 100 minutes a month for $10, and I can buy additional minutes if I want to. What annoys me is that several times I have not gotten my monthly 100 minutes but have been charged for them. Tracfone denies that the minutes were not provided to me. Their customer service center is somewhere in Central America, and while the customer service reps all speak moderate English, their accents are so heavy they are all but impossible to understand. When I can find a plan I prefer at a decent price, I'm bailing on Tracfone.

Burt

{ 05/06/2011 }

I just made a trip from the Denver area to Salt Lake City.
On previous trips I had a prepaid I-wireless phone from Kroger (Kingsoopers) and found that I had no reception or ability to make calls at all because I-wireless uses the Sprint network and Sprint has NO towers in Wyoming.
This trip I had an LG420g from Tracfone. The reception was great and the calls were clear almost everywhere on Interstate 80.
So all you people who want to bad mouth Tracfone go ahead. I'll just keep on enjoying great reception and being able to make calls when I want or need to!

annabelle

{ 04/30/2011 }

like reading those svc reviews.
Frankly these phones are really great. IM glad people are writing about it. Perfect for my grandmother who has hearing aids. They really are the best phones and I find that their service is great and my grandmother isnt screaming into the phone that she cant hear me. hahaha thats always a plus!

Jeffrey

{ 04/30/2011 }

how great is that that despite all the changes that are going on with other companies, that tracfone has only gotten better and they’ve managed to keep costs the same. They’ve added some good new phones to take advantage of the data plan too. There’s not a complaint coming from me. It’s good to see that good things can last.

Marc Lichtenberger

{ 04/29/2011 }

It was very easy to order the two phones from the website. However, 5 days later still no phones even though they promised to have them to me overnight. Called customer service on the 5th day and then did not even know where the phones I ordered were at and wanted me to wait a few more days. They had the audacity to blame FEDEX for not delivering them but they had no tracking number for the "package". I will not even consider using them again.

CHRIS

{ 04/29/2011 }

I HAVE BEEN FOR OVER 5 HOURS ON THE PHONE TRYING TO TRANFERRING MY OLD TACFONE NUMBER TO A NEW ONE THERE CUSTOMER SERVICE STINKS LOUSY. THEY NEED TO UPDATE THERE EQUIPMENT. I HAVE TO WAIT SEVERAL MORE DAYS TO RESOLVE PROBLEM.THEY WON'T ANSWER THERE PHONE IN MIAMI EITHER!

IndianaNana

{ 04/29/2011 }

I ordered online from Tracfone. It came and never did work. The minutes and plan time registered fine but it went to "No Service" and stayed that way. I spent too much time with 4 calls to them. Nothing they did would make the phone work. I called the next day for the return info. After another 17 minutes with them, I hung up. At this point, it is easier to throw it away than pay shipping and probably not get a refund anyway. Poor customer service to say the least! I couldn't understand the people on the phones. Cheap phone, cheaper service. I won't make this mistake again.

OKAY PHONE

{ 04/29/2011 }

I don't use a cell phone much and don't us texting or the camera at all. Couldn't figure out how to make the speakerphone work and figured it out by trial and error. Porting my number was a nightmare but they finally got it right. I miss my verizon phone and the great customer service but I don't miss the bill. I paid about $120 for phone and over a thousand minutes(bonus=double minutes). This is less than I paid for 2 months of ordinary verizon service.

kate

{ 04/28/2011 }

The phones are average. Very good starter phones or emergency phones. Specially with the double minutes,you do get very good use out of them.I would have to agree,minutes a bit pricy,but that's why you need to use your double minutes card which never expires.And the balance display screen helps to keep track of you minutes. Overall,good service.

Cindy

{ 04/27/2011 }

ALVIN BROOKS: Don't bother calling their customer service, rather contact them via their Facebook page (at the bottom of tracfone.com) or contact their corporate office in Miami: CorporateOffice@tracfone.com
Or call us at: 1-800-876-5753

Al N.

{ 04/27/2011 }

Low price but calls often will not go thru unless I make four or five tries. Never never have that problem on our
Verizon phone. Complaints to tracfone useless.

alvin brooks

{ 04/27/2011 }

We bought this from HSN off tv.with double minutes and we cant renew our contract for double minutes . We cant get in contact with a person to discuss the problem this is the problem. Phone and service is good but cant renew with double minutes already paid formy ph 336-434-4135 alvin brooks

Jan

{ 04/22/2011 }

I decided to upgrade my Tracfone after 4 years. What a mistake. I spent $50 for a phone that doesn't work. Spent 5 hours with customer service. Was sent a new phone which also doesn't work. Can't receive any calls. Now I'm without my emergency phone and out $50. Don't trust them.

Joe

{ 04/19/2011 }

My tracFone is great!the service is cheap and i have pretty good coverage way better than AT&T. I really like how they give you 3 months of survice... But one BIG problem they dont have any good texting phones!!!

Brent

{ 04/18/2011 }

I have had real good luck with this service. It's not the best phone service out there, but it is a good bang for the buck. I don't talk on the phone a great deal but I have used it all over the U.S. with no problem. The customer support does leave something to be desired but if you are forceful and persistent with the techs they will come through every time. Over the years I have encountered most of the problems I've read about in these reviews but, when threatened with leaving their service, they have done whatever I want (usually takes about an hour over a hardline thought).

Peonlittleguy

{ 04/16/2011 }

Good phone service, WHEN & IF you get it up and running. Have been using Tracfone for approx 10 years--Pros--Once in operation service is good, to excellent price per minute is good, especially when you hit the promos, NO contract is a plus! As I still only use the phone for basic service and emergencies, this works for me. Cons--Really Really lousy Tech Support!With extended wait times when they are contacted, You'll be lucky if you don't get disconnected a couple times. DON'T USE YOUR TRACFONE TO CALL TECH SUPPORT Providing it's working of course. If anyone could mess up technical support Tracfone takes the number 1 slot.
After 10 years I'VE HAD ENOUGH! moving on to someone different. Tracfone has my phone soo messed I believe the RAPTURE will take place before they get itresolved!!!!!!!!
Scott's right we do get what we pay for.
Maranatha ya all!

Jamie

{ 04/16/2011 }

After being VERY unhappy with several other companies, I switched to Tracfone and have been very happy with my service. I text a lot but don't talk on the phone much, and it's so much cheaper than if I went with a traditional plan. I get better service where I live out of town than my friends do, and I have had ZERO problems with their customer service and adding minutes and such. I get double minutes for life and it's a great deal. My only complaint is that they don't have a single phone that doesn't look like it's from 1999. I'd REALLY like a phone with a keyboard.

Mike

{ 04/14/2011 }

After a year, my phone wouldn't work and they said it was de-activated. They said my number had been transferred to another company. They didn't know who to or why. There customer service is totally unresponsive. Avoid Tracphone at all cost.

KC

{ 04/14/2011 }

Am I missing something? Why on earth would anyone choose this service? It appears to have about the most expensive rates out there!

120 minutes for $29.99 = 25c/ minute!

Meanwhile, Virgin Mobile offers 300 minutes for $25 a month, which includes free text and email.

minerva

{ 04/14/2011 }

You get what you pay for with tracfone. The service is cheap...but it is made up for in the lack of customer service. It is all golden as long as nothing goes wrong and you need to speak to a person. The people in India (their customer service) try very hard, but they just can't meet my needs and my problems were not resolved.

Rene

{ 04/13/2011 }

If I could give a zero rating, I would. One star is too kind with all the lies, rudeness and hours on the phone -- no joke. These people are on power trips.
My new phone worked exactly one week. Two months later, we finally resolved the problem. They were not going to refund us for the lost days at all, but I asked them what they were willing to do. They said they would give me a week???!!!!! I was missing two months. I kept at them; they transferred to yet another "supervisor". (ask for the floor supervisor - or they'll hand you to one of their cronies.) I had to tell them to keep looking back further in their records since they were only looking at latest phone call with the latest agent and ignoring all of the other times that I called in the space of two months.
One representative said, "We really did mail it to you this time." Meaning we were lying all the other times. I caught several other reps in outright lies.
Oh, and get this...when they finally mailed me what I needed to make my phone work and I called in to activate it, they tried to tell me that my old hours wouldn't transfer. They said I needed to purchase more hours. I laughed and said that I hadn't had service in over two months. I wasn't going to spend another red cent! If I would have done what that person suggested, I would have stolen my previous minutes. I called the next day, talked to a different person and that person didn't have a bit of problem transfering my old minutes onto the new system.
These people are crooks. If you have trouble with your tracfone, be prepared.

Thomas

{ 04/12/2011 }

Used them a few years ago before I moved on to Boost Mobile. I don't miss their jankey phones or poor service.

Marcia

{ 04/12/2011 }

I really like the fact that I can cut my monthly phone plan from $80/month being on a contract to a $19.99 plan/90 days/120 minutes (if bought with the double minutes for the life of the phone plan) using Tracfone's cheapest plan. I haven't found a cheaper plan anywhere else on the market for someone like me who doesn't use the phone allot.

Dave

{ 04/09/2011 }

phone's are sub-standard quality and the web site can be iffy when you try to load more minutes.if you need a low cost phone to get by on,it does do the job till you can find a better deal.

Jim

{ 04/09/2011 }

I have been trying to get my 60mins. added for the last 6 days and went through 9 phone calls with 4 transfer for each call if they do not hang up.No one seems to know what to do. this is crap. just give me my 60 mins that I paid for. If they continue this phone chase I'm going on facebook to make sure other people will not purchase their phones or cards because it is a scam.

graham

{ 04/05/2011 }

after reading some other reviews i consider my self lucky to have had pretty good service for years; however, i'm disappointed to find now that the 200 bonus minute option for 365 day 400 minute (doubled in my case) extension is no longer available, so that the price per minute has suddenly increased by 25% from 10cents to 12.5 cents. not the end of the world, but a large increase. might try t-mobile.

Maureen

{ 04/05/2011 }

The service is ok. I will probably move over to another pre-paid service when my minutes are up. I'd like a phone with a keyboard and tracfone won't provide that for my area. You need a translator for customer service too.

don

{ 04/05/2011 }

I like my tracfone!!!!just to stay in touch.and to be able but reached with out paying $$$ monthly is great.load the phone and don't worry about it for several months.I had a problem turning on the phone so, removed the battery and Sim then put it back in .no problem min and time remaining was still there.my friend bought a new phone and to get the min to come through from cs he had to remove the Sim and then put it back in .I think that would be the first thing I would do if min don't come through before I call cs. to Text my daughter and tell her to have a great day or to to say I love u is meaningful using the lg420g

Carol

{ 04/03/2011 }

The actual phone service is good. Customer Service is not. My daughter lost her phone which had 1250+ units on it and at least 10 months of service time. Bought a new phone and went to transfer her units and service time. They tried only giving us 4 months of service time and I fought to get the actual. Even if someone was using the lost phone, they couldn't use up the service time. Customer Service only would transfer 280 units and I thought someone had found the phone and used them all. Nope! Found the phone 2 months later when my daughter cleaned her room. Almost 900 units stolen from me by their customer service!!!

Burt

{ 04/03/2011 }

I think this is the greatest phone service ever.
Have never had to call cs. My contact with them has been online with positive results.
A few minutes ago I added a 60 min. card and a promo code number. With dmfl got a total of 150 min. Added these min. on line and they were added almost before I stopped typing. Not bad, I'll stick with Tracfone.
Burt

George Sego

{ 04/03/2011 }

If you are traveling along the coast of
washington or oregon forget about service. sea level reception is almost non existent

c47charlie

{ 04/01/2011 }

Tracfone has been a great backup phone and travel phone as well. I love the fact that I pay domestic rates when calling a certain list of countries, huge money saver. Also love that the signal strength is really clear.

garry

{ 04/01/2011 }

Love the Tracfone service! I used to use a metro pcs but i couldnt stand that my phone just kept on losing signal everywhere i went. this phone rocks and I see no signs of switching services!

Teddy

{ 03/31/2011 }

Best phone that I have ever used!What i love most about it is that there are no contracts and no monthly bills! Couldnt deal with the monthly hidden fees that are tackled every month by contract phone companies. Tracfone has me only paying like 30 bucks a month!

Sad

{ 03/31/2011 }

Eight year + tracfone customer with the same original phone. Just bought a new one this year and ported my land line. The old phone had 1500+ minutes and I was assured I could transfer then to the new one. They never transferred the minutes, no big deal I figured I would just use them. Today they just shut down the old phone and the minutes are gone too? Never got a response to any e-mails about this issue and customer service will keep you on the phone for an hour and only jerk your chain. They lie!

NN

{ 03/31/2011 }

Really good phone with really good service and reliability at a cheap price. What more can you ask?

Jeanette459

{ 03/30/2011 }

Personally I'm a big fan of Tracfone. It makes my life a lot easier considering I have plenty of bills to worry about. Im never worried about getting an outrageous cell phone bill in the mail. With my tracfone I know exactly what I'm paying and more importantly exactly what I'm getting. Great customer service and great reception as well.

Donna

{ 03/28/2011 }

I recently bought a 1 year 800 double minute card for my Tracfone but when I went to put the minutes on my phone it I couldn't so I called customer service gave the pin number the automated voice said that my phone already had double minutes so I could not add them on my phone! I called back customer service and talked to someone explained the problem, they said they would add the minutes but not double as my phone already had them which I was fine with.. as they tried to put them on they said they had encountered an error the minutes were on my account but not showing up on my phone yet and it could take up to 48 hours, the next afternoon I had a message on my ans machine stating that the problem had been corrected I could visit their web to complete the transaction when I did it said the card had been redeemed! That was 3/20/11 as of 3/28/11,I have spent 4 hours on the phone, had 3 automated calls from them saying that the problem has been resolved that I can get on the web site to finish my tranaction, I still don't have the minutes on my phone. Horrible customer service!!! I will use up the remaining minutes and go to Virgin Mobile or Net10 never ever would I recommend this company to anyone.

BillyZ

{ 03/27/2011 }

I have been with TracFone for over 6 years now. When their service works, it is great. However, when you have problems and you have to call customer service you are truly sucked into customer service hell. I have spent literally HOURS on the telephone with TracFone customer service without the problem ever being resolved. Their standard dodge when they can't resolve an issue immediately is to tell you to wait "24 to 48 hours" for them to resolve the issue(s). Of course, you never hear back from them nor is the problem resolved in "24 to 48 hours". Yes, TracFone really does provide rock-bottom rates for prepaid cellular service. But you get what you pay for: when it comes time for customer service you will pull your hair, gnash your teeth and generally pound your head against the wall. All, unfortunately, with little or ne effect! Caveat Emptor truly applies here.

MrsBuster

{ 03/26/2011 }

I would give Tracfone a zero if I could. Customer service means talking to someone in a foreign country who you cannot understand. It was a technological nightmare to get our new phones up and running that took hours & hours of time, and tried my patience to the limit. Did not know it at time of purchase, but the extra charges for data usage is very expensive.

Genice

{ 03/25/2011 }

Horrible phone, horrible service. How about getting some service reps. who speak ENGLISH? The hold times are disgraceful. I can only get one bar in my home city. I got this phone for rare/emergency use, but it is worth nothing since it doesn't work. I have carried it for several years, but after trying several times to use it in the last few months I've realized I'm paying for "no service." I can't afford to throw money away. I'm currently researching other pre-paid plans. Don't waste your money on Tracfone.

PatTheHat

{ 03/25/2011 }

Best deal on a cell phone I've ever had.
Bought a little cheapo for spare, had it for five years, it became my primary phone after the first year with never a problem.
Lost it a few weeks ago and bought the LG420G online for just under 22.00 with free shipping, double minutes for life, and accessory kit including car charger.
They transferred my leftover minutes and my old number with nary a problem...well, that's not entirely true, I could hardly hear the guy, and I had to wait maybe a whole whoppin' ten minutes to get through, but for the dough, who's complaining?
Pretty nice little phone, the camera ain't too bad,I really like the digital recorder, it's Bluetooth enabled, and had no problem accessing my e-mail.
Oh, and the battery life is great, I don't know yet if it gets the seven hours as advertised, but I did get almost six before I recharged, and it probably would have gone the next hour.

In my area of Kentucky, it's the only phone service I've had, or even seen, that constantly gets at least bars almost all the time.
The rest of them, AT&T, Cincinnati Bell, Sprint & Verizon,I never had anything but problems, from the connection, to customer service..they can all K.M.A., I'll stick with these guys, or at least till somebody throws a monkey wrench in the works and the party's over.

Ron

{ 03/24/2011 }

Terrible company. Went through 3 phones in
one year. Each time online activation
failed and I was required to enter 50 digit numbers on the phone. When last phone died I had to kiss $75 balance good-bye.

Ron Elliott

{ 03/24/2011 }

Trac Phone sends Promo Codes to your cell phone , then they refuse to honor them stating they were last years code. I purchased a 450 minute card at there word to receive 50 bonus minutes then they refused to honor their word. False advertising to say the least. I'm checking with the F.C.C.

marvin

{ 03/24/2011 }

I love Tracfone,so far I've gotten exactly what I've paid for, well really a little more with the promotional codes, I have talked to customer service and they were very nice and helpful, I can't see how anyone could complain about a company that is so good and very reasonable on there airtime cards, however if live on the phone as some folks do, then Tracfone would'nt be for you, you would need an unlimited monthly plan,but for me and many others that only use there phone when needed can certainly save a lot of money, I might add that I live in a dead spot, everyone that comes over here can't get a signal, well my Tracfone has a signal here and sounds good. I love it!

HawaiianDude

{ 03/23/2011 }

Been with Tracfone for 3 months now. So far, have had no problems initializing the phone thru their website. Voicemail was easy to setup as well, all I had to do was listen to the voice prompts, and make the right selection.

Did not have any dropped calls yet. Am lucky to be living in an area where both ATT and Verizon cell sites are active. The one 'humbug' pertains to receiving incoming calls. It seems like I have to wait 30 seconds before speaking, since there seems to be a delay, before the caller can hear me okay. Other than that, the phone works fine.

My only bad experience with CS is when I emailed them thru their website, stating that my packaged bundle had a Nokia car adapter, instead of an LG. To date, have not received any kind of written response to my query. But then again... if I keep the phone charged, I shouldn't have any need for the car adapter. But then again, it's good to have it.

To be honest, I was leery of going with Tracfone, because of the bad reviews I've read here and elsewhere. But I took the gamble, and so far, have no regrets. Like I said earlier... it may be too early yet to write a fair review, but for now, have no real complaints about the product or CS relations.

SE

{ 03/23/2011 }

I am very dissatisfied with TracFone. Last summer, I signed up for the Family Value Plan. After 6 months, my phone no longer automatically received minutes, even though my credit card was charged. I called TracFone to receive the minutes I paid for and after alternately being transfered to customer assistance operators ( many with very thick foreign accents) and being placed on hold, I only received 1/2 the minutes that I was owed. I did this on three separate occasions. I was on the phone for about one hour each time. The operator continued to say please hold for three minutes while I talk to my manager. After the third month of not receiving my minutes, I made another call that lead to many transfers and wasted time. I finally was able to reach a manager where I requested mt family plan be cancelled and was told that my family plan was cancelled. This last phone call honestly lasted about three hours. Now one month has passed and yet again my credit card was charged. Now I'm on the phone again and on hold waiting yet again for my plan to be cancelled. The operator just told me that she will not remove the charges from my credit card. When I stated that this is their problem to fix not mine, she hung up on me. Do not use Trac phone!! The product and customer service is extremely poor. I now have a much cheaper prepaid phone service, a much nicer phone and contacted a very friendly customer service operator who helped me get set up in less than 2 minutes.

KJ

{ 03/22/2011 }

there's got to be better providers out there. Signed on recently because it advertises no extra costs to Mexico or Canada, and even includes free numbers in those countries. A month later, those services have disappeared from my phone and now they're trying to sell me another plan. I'll just call this a $75 lesson and find something better

raul

{ 03/21/2011 }

rainy go with pageplus.they use the verizon network and for $10.00 you get 100 minutes and refill every 120 days.for $25.00 you get 416 minutes and refil every 120 days.

Rainy

{ 03/21/2011 }

Carried a trac phone for years, for emergencies only. But when I tried to use the message usually was "the service you hjave called is not available from your area". One day it would work, the next it wouldn't. Then one day I tried to call a land line from a nearby mall, had 5 bars, message said "the service you have called is not available from your area." Contract was up in 30 days, I let it lapse, they keep emailing me with deals. Not Likely! Trying to find another phone for emergencies, cheap, where I can get longer then 30 days ahead. Any ideas?

William

{ 03/21/2011 }

Having been in customer service for 40+ years I rate TracFone as the WORST in customer service of any entity that I have dealt with! I have literally spent hours on the phone with them and have still not had resolution to numerous problems. I would strongly encourage anyone to pick another prepaid phone service.

Chaz

{ 03/21/2011 }

I have had Tracfone for years with No problems. Do Not call Customer service.!! Activate & Buy minutes Online.. Also use the Bonus Minutes you can find Online..I have never had any problems..

Kathy

{ 03/19/2011 }

Same as "Gary" said! Have had for years, horrible experience getting minutes added, multiple phone calls even though I can supposedly do this on the Tracfone itself. Ugh

Gary

{ 03/19/2011 }

I've had a trac phone for years, but for the last year I've been unable to add minutes to my phone without the torture of a series of long calls to their customer service center! I've called again and again and they always say that they've fixed it, but they never do.
As soon as these minutes are gone, so am I!

Mary L. Taylor

{ 03/17/2011 }

Recently purchased a TracFone, LG220C and so far I am extremely pleased with the quality of the cell phone. Cannot get a good signal (1 bar) from AT&T, Verizon, etc. in my home. Researched the type of TracFone to purchase and now get 5 bars in my home, office and other areas cell phones with GSM system do not work well.
I did the activation online which went very well and got the phone working without difficulty.

don

{ 03/15/2011 }

I have the lg420g .no problem adding air time ,enjoy sending photos,texts,keeping in touch.when you reload all remaining min. and air time carry over another 90 days.helped my friend get his tracfone started .CS had trouble getting it going.it turned out that I had to remove the sim card then put it back in .CS figured that out .vary pleased.he got the lg420 with 1year pre loaded.then he added 1 year with min and promo code.his cost w/phone $120.00.for 1200 min and 2 years of service

Dean

{ 03/15/2011 }

I have used Tracfone for over 5 years and been very pleased. When I lost my first phone and ordered a replacement, their staff was very helpful in activating the new phone and transferring the minutes over.

I wish there was a more efficient way of utilizing phone minutes but that is not Tracfone's fault; it is part using a prepaid phone service

Dissatisfied Customer

{ 03/15/2011 }

The worse company I have ever dealt with. Tried to buy minutes for my mother - phone did not work - Not able to get my money back. Cutomer service is the worse I have ever encountered - was hung up on TWICE. DO NOT GO WITH THIS COMPANY - YOU WILL REGRET IT.

Joann

{ 03/14/2011 }

Tracphone.....I have to say is okay, they are a bit pricey when it comes to minutes and the phonea are not very high quality.
But it is good in some ways for those people who only need a cellphone for emergencies or as a back up phone. I wouldnt quite say the phones are functional either. But hey its a compromise. And Tracphone can be for those that have a taste for simple phone to just talk on and the minutes are okay. Soo i'd say their not bad at all but not perfect ;D

dennis

{ 03/14/2011 }

tracfone has by far the worst customer service i have ever seen after 3 calls they still cant fix my phone.hold time is about 45 minutes per call.also you cant get a English speaking person to talk to.i finally gave up and threw it in the trash.glad to be rid of it

BR

{ 03/13/2011 }

I'm a recent customer of Tracfone and I've been quite impressed so far. I bought a couple of LG420G phones from them directly from their website, activated them online and added the Family Value Plan and Buy Now plan to buy addition airtime from the phone. They also came with double minutes and the accessory kit for about $20 for each phone. As the Family Value Plan renews automatically on a monthly basis they add the minutes and automatically double them for the life of the phone.

I also ported over two phone numbers from a major carrier. I did this via the Tracfone website and it all went quite smoothly. Both numbers were ported and both my phones were active in about 24 hours.

The only problem I've had is voice mail did not work. I created an online ticket via their website. They responded online and then called my landline to help set the phones up for voice mail. For some reason when the accounts were created/ported a voice mail account was not created.

The person that called me today was very pleasant, easy to understand and very professional.

I've been amazed. I've read some negative reviews about Tracfone various places, but I have been quite impressed.

I do not use that many minutes a month anymore. My contract phone which worked very well was costing me about $90/month for two phones on the family plan and one phone with a built-in navigator. Now, I pay about $17/mo for two phones via Tracfone. I'll use a separate GPS unit for navigation.

I also like the LG420G. I've had no problems with it to date. All I wanted was a cost effective phone carrier and a phone that worked well. I wasn't looking for a fancy phone, just something that worked well and did its job as a phone.

In summary, I'm pleased and surprised, and I was also quite impressed with the service rep. that contacted me today to get my voice mail working. And I'm paying a fraction of the cost I used to for two phones.

Ron

{ 03/11/2011 }

Customer service is very slow and very hard to get problems resolved. They cause the problem and you pay for it with cash and lots of your time waiting on customer serice

Scott

{ 03/09/2011 }

People expect way to much for what they pay for. For $6.66 a month a get a phone that allows me to make phone calls.

I don't doubt that anytime you try to do something like change a phone number it becomes a problem.

Tracphones are DISPOSABLE phones. Sorry If its a PTA to transfer your number. But as soon as you call customer service they are losing money.

Get Google Voice as your main number and forward it to your tracphone (make sure your don't turn on tracphone voice mail). The only person who calls my tracphone directly is my son.

Teri

{ 03/08/2011 }

I've had tracfone for many years. Recently I purchased a replacement phone and that's when the nightmare began. I have been without a cell phone for a week and have spent hours on the phone with what they call customer service in Belize. If I finally get phone service, I will use up my minutes and go elsewhere.

Kathy Barrows

{ 03/07/2011 }

Service would not work for the first ten days...then worked for a week, then no service for weeks. Customer service is terrible. Never use this company unless you want a useless paperweight, or you want to be stranded in an emergency

Tedi Gary

{ 03/07/2011 }

Tracfone gets 1 star because there is no 0 star. They are a joke. I will do whatever I can to convince people to NOT use Tracfone.

We bought 2 for our sons for Christmas. One was new and loaded minutes fine. The other was a replacement and the nightmare began....

We tried transfering minutes from his current phone to the new one. Nope, it wouldn't do it. Support said it would take 3 days. For 7 days, he was without a phone. Finally, after 4 calls to customer service, we cancelled the new one, and had them put it back to the old phone. The next day, the new one worked. We tried to reload minutes. That took 3 phone calls. Finally we were transfered to a 'Tier 2' rep who told us Tracfone no longer serviced our area. The retailers in our area were notified in October and were to pull the phones. We checked with them, they were not. I asked why we didn't receive this info since we were current customers. They assured me they called, but weren't leaving messages and chose not to email. I asked why no one else could tell me this. He actually told me it's because he's a Tier 2 support and has access to this info and the others did not.

We were transfered to a department to get our $50.00 refund. Conviently, we were disconnected before the refund could be fully processed.

We made several phone calls to Tracfone. Not one was less than 70 minutes. We spent more time on hold than speaking with someone. Their service was less than acceptable. However, I have no way to get ahold of an outside rep to tell my woes to.

This company does not care about anything but selling their phones.

Today, our local retailers still sell Tracfone and have never received anything from them saying our ares is not covered.

Yesterday the phone we had no problems with ran out of minutes. There is no way I will attempt to reload.

DO NOT USE TRACFONE........

Bill

{ 03/05/2011 }

Used to think Tracfone was great, but I've noticed they continually swap around different phone manufacturers and it SHOWS. I got one of their LG phones, and it doesn't show me I have a text message until 4 days after it was sent! It even has the sent time and everything. Tried to call TS, but they could barely speak english and the quality of the phone communication was SO BAD I could barely hear her and had to keep asking her to speak up. You know that is completely symbolic of their service. The TS told me that having to wait over 4 hours is typical to receive a text message. I guess they outsourced all the engineers as well.

I'll be trying a different prepaid phone service from now on.

Heather H

{ 03/05/2011 }

I don't have too much trouble with the service; have used it for a number of years now. When you have no choice but to call the 800# for customer service, however, it can quite frequently become a nightmare. My automatically purchased minutes have not been being added to my phone, though my payments are coming out. I am CURRENTLY on the phone waiting for customer service, as directed by the website, and my timer on my phone reads "1:05:00", amount of time on HOLD. Yesterday I could not get through at all due to "high call volume". Customer service IS in fact outsourced to India (as far as I can tell), and they can be quite difficult to understand and to explain your problem to.

unarmmedpostman

{ 03/05/2011 }

TracFon will not turn-off text messaging. I get all these bogus text messages, and each one deducts 30 minutes from my phone. They call this inability to turn-off text a "feature".

M. MacGregor

{ 03/03/2011 }

I'm giving up on Tracfone. LOUSY customer service. Can't change credit card on their website. Difficult to use website.

XOPB

{ 03/02/2011 }

Here's my reason. Attn: TracFone execs, stock owners, the person who had the demented idea to outsource CS to unqualified people. In the process of researching prepaid phones and services for a few older relatives and friends with no computer savvy, I have made the informed decision that TF is the last company I would go to. Smoke signals in a hurricane are preferable. Thank you to all who have shared their pain.

richardsnide5

{ 03/01/2011 }

Tracfone has been the only way that I have been able to provide cell phones for my entire family. It's not very fancy and they do not provide good phones. But the pay as you go system makes cell phone service affordable at the most basic level.

Refuses to buy another Tracfone

{ 02/28/2011 }

Had tracfone service for a few years and used to recommend to others but now we don't recommend. They say that they give you bonus and double minutes for the life of the you keeping the same phone number. That is false if you can't have the screen show up so they can trace how many total minutes that the screen shows up. I have a 1/3 of the minutes that I used to have. When we asked the customer support (which they think that they can speak English but is very hard to understand)to get some minutes for the aggravation they offered twenty to start but then said thirty minutes. Well I had almost 1000 minutes. When I talked to the 2nd manager, he became ignorant with me. Well my husband and I refuse to get another tracfone. I recommend that you find another company for your cell phone service.

"Wally" from Rockford

{ 02/28/2011 }

I keep getting excellent service from TF and their CS department - never had any trouble with their service. Recently I added double minutes fro life to my phone, and the service was activated in mere minutes! Amazing!! I have only had a couple of dropped calls in close to SIX years of service...can't beat that! I've gone cross-country with my phone and have never had a problem. I am extremely, positively happy with the service that I have received.

Beatris

{ 02/28/2011 }

I've only had a beautiful experience with my SVC phone. Didn't want it at all initially, and then when I did get it, it only took one phonecall to my husband, to ask him (again), what type of sandpaper he wanted me to get him. Haven't dropped calls, had any problems recharging, topping up or anything really. Will admit not to being a tech junkie in any way. But for my small expectations, the SVC has been good to me.

jonah

{ 02/27/2011 }

love my Tracfone with it's carry over feature! Provided you fill up every 3 months. But that equals to great savings! Everything about tracfone caters to the frugal budget concious consumer. In a world of sale sale sale,money money money, it's great to find a company that is more low key and cares.

SumDude

{ 02/27/2011 }

SAVE YOUR MONEY This cell service is a complete joke, they sell your number to so many scammers that you can't even use the phone! I literally had up to 40+ calls per day before I had a chance to give the # to anybody. SAVE YOUR MONEY!!!

Tracie

{ 02/26/2011 }

Wow, there aren't enough negative words in the English language to describe how awful my experience with Tracfone has been. I send texts (and are charged for them) but no one receives them, calls are dropped, routinely my phone locks up. The coverage area is horrible and the customer service is the worst of any company I have ever worked with in my entire life. Save yourself the headache and do not use Tracfone. (I have finally given up on mine)

Ruth

{ 02/25/2011 }

I don't use my Tracfone allot and so manage to save about $70/month by not being on a contract and by only buying the Tracfone $19.99 plan/90 days/120min (with double for life plan).
This has worked so well for me that I bought my mom a SVC phone for seniors so that she could use the same plan but just a phone meant that had a bigger screen with bigger letters, hearing aid friendly, and bigger buttons. The Samsung T155G looks like a clam shape and is small and this is great for her to carry around in her pocket for emergency's. I at least have peace of mind now when not seeing her for a day or two because she can either dial me if she needs something and the main thing is she can afford the cheap Tracfone plans.

Had Enough Tracfone

{ 02/25/2011 }

Tracfone is a big ripoff. If you think you can save by buying a pre-paid Tracfone to pay-as-you-go, think again. If you don't keep buying and adding minutes to the phone, they will de-activate your phone and you'll lose ALL remaining minutes YOU ALREADY PAID FOR! I bought 75 minutes a month or two back and haven't used the minutes and now Tracfone emails me that I my phone will be deactivated if I do not buy more minutes. This is pure theft, plain and simple. Do yourself a favor and use another prepaid phone service because your paid-for minutes will be stolen by Tracfone. I only gave a 1 star review because zero was not an option.

fedupwtrac

{ 02/25/2011 }

We get "check call restrictions" over and over with complete inconsistancy. Maybe 3 times in a row, then the call goes through--or not. Makes no difference where or when. No help at all from help desk.

Glenhaven

{ 02/24/2011 }

I would like to set some records straight here about the Senior Value Plan (SVC), by tracfone. It advertises the use of the samsung t155, that only costs $15, along with a plan that won't cost you more than $7 a month. There is a specific web site specially for this product, but invariably all the links take you back to tracfones web site.
Firstly, there is no $7 plan if you go looking for it. What they say is that you can buy the normal $20 plan that has 3 months of service attached to it, and they then devide the $20 into the three months.
Secondly, the phone is not exclusively for seniors. Anybody can buy it at the same price as it is in any walmart, or kmart. Currently most locations I've tested on tracfone's web site has this phone available online with double minutes for life - which is really what makes it a really good deal, for that extends your minutes to 120 minutes for the three months instead of just 60.
There's nothing much exclusive about this plan, other than the attempt (a good one at it) to market, and create awareness. If you were to wnat a CDMA phone for the SVC plan, you merely need to choose any CDMA option on the tracfone options list, and make sure that it comes with double minutes.

Dave W

{ 02/23/2011 }

Phone service is adequate if they actually send you a phone, and if you can actually get it to work. Horrible customer service.

Avice

{ 02/22/2011 }

The only unwanted calls/text messages I have gotten were from individuals and were just wrong numbers. I have never gotten any sales calls. I am very happy with the service. When I have had to talk to customer service, they did not seem to be foreign at all. I live in a rural area and have had a lot of trouble with other phones--Cellular One and some others I can't remember but I seem to get a better signal here with the Tracfone, and I can access the internet here. And these extras are priced lower than the contract companies.

Tammy

{ 02/21/2011 }

zero stars. Bought phone for my son for emergencies. Since activating phone I have received a dozen calls a day from solicitors WTF they have a "reject list" hmm wonder why cause they sold my number. Only problem is the reject list only hold like 10 numbers. Hate it don't do you'll waste all your paid min on bogus bullshit calls if you answer your phone. Wish they would have respected MY PRIVACY

Jon Doe

{ 02/21/2011 }

Have used for years for limited use. Switched phones and minutes with minimal problems. Phone has service where others do not. Everything works as it should.

burt

{ 02/21/2011 }

I'v only had tracfone (lg 420g) for about seven or eight months now but have had no problems at all. As a matter of fact I have had mostly positive experiences with cs by doing business by email.
A month or so ago I purchased a60 min. card as my min. were about to run out. I came home and added the min. on the computer with no problem. The next day I got an email from tf saying I needed to add min. and gave me a code for 20 donus min.. I emailed back that I had just added min. the day before I got their email. I gave them the number from the 60 min. card and the code for the bonus min. and asked them if they would still give me the bonus min. Within two hrs. the bonus min. showed up on my phone and the next day I got an email saying "20 min. has been added to your phone".
Now thats service and I didn't have to talk to people I couldn't understand.
So far I think they are doing a great service for those of us who don't want to be tied down to an overpriced contract.
Easily five stars from me!

Kit

{ 02/21/2011 }

DISLIKE tracfone. 5 phone calls to customer service & approximately 4 hours and I still have no service.

Mark

{ 02/19/2011 }

If I could give them less then 0 stars, I would. From the start, I have had nothing but trouble with their phones. The last straw for me came when my phone (the 3rd in slightly over a year) began having difficulty allowing me to answer a call. When I called customer service for help, they acted as if I were stupid, providing no help at all. As of Tuesday, I am switching to Consumer Cellular, referred by AARP. Good plan, free phone, and NO MORE TRACFONE!

Heidi

{ 02/18/2011 }

I have been with Tracfone for about 5 years and I have never had a problem until recently. I bought a new phone, and had my minutes transfered. When I tried to use the phone it would not work. I called "customer service" and was told that the problem was lack of reception when I explained that my phone wouldn't work when I had full service I was transfered to someone else, I could not hear them and was hung up on. I called back and spoke to someone who said he was a "tier 2" person and that the reason my phone would not work was bacause they could not use the towers that were in my area and I needed to change areas. I said that was fine and they attempted to reactivate my phone after hour 3 they finally said there was an error and that I needed to call back in 24 hours. When I called back the next day I spoke with 4 more people, was hung up on, and finally I was told I had to be sent a new phone. When I asked if the phone would be the same value as the one I had she could not say if it wouold be or not. I told them I wanted a refund and I am now waiting for that, I'm sure I will have to call them again in order to get my refund. I would not reccomend Tracfone to anyone!

Nancy

{ 02/17/2011 }

I have had a Tracfone for several years. Last summer I was in San Francisco and I could not make or receive calls while there. Last weekend I was in Jacksonville, Florida, and I could not make any calls from there either. What's the point of having a cell phone if you can't use it all over the US?

Paul Lambert

{ 02/16/2011 }

DON'T DO IT! I wish there was a way to write 0 stars. Every call to customer service takes at least one hour to get through. Today I gave up after one and a half hours. When you do get to customer service they are in Nicaragua and don't understand English. My wife has had three phones that broke within 6 months and I have almost continuous problems receiving my monthly minutes from our value plan. The only positive is the price - that is it!

MK

{ 02/15/2011 }

The trouble I had with Tracfone was that I used my phone enough that it got too expensive to have to keep refilling. When I got a newer phone, there was a .5 minute charge for each text sent AND received, plus burning what you buy for minutes. No free nights/ weekends like with other prepaid services.

This would be best if you don't actively talk or text, like a phone for kids to use for emergencies, etc.

DaveW

{ 02/15/2011 }

Impossible to understand the "customer service" reps. If you have a problem, the service becomes unusable.

Oblongth

{ 02/14/2011 }

I mean, this service provider is one of very few that are still interested in providing a service for small users, like kids, and for seniors. But in the first place, there's not one tracfone that has a decent music player. This feature alone will surely attract more affinity amongst the younger generation. Secondly, the SVC plan that I've been wanting to get for my father, doesn't host a CDMA phone for people who are residing in Verizon strongholds. Both of these, I suppose minor issues, can so easily be resolved, and so easily improve their sales.

Mercedes

{ 02/10/2011 }

I am very please with Tracfone's costumer's service and affordable rates.
My only problem is that I get a "Restrictions" message sometimes when I am trying to place a call from certain places.

Ntrylevel

{ 02/09/2011 }

For me tracfone has been around for too many years to just discount now. They were the first company (and I speak under correction) to introduce the prepaid method of paying for your mobile phone bill. It is by far the best wa to control an expense. Put a tag on it, and don't exceed. Which is easy enough if you don't need a lot from your mobile phone. Cheap good service.

S Athol

{ 02/09/2011 }

When my step-dad went on his way, my mom refused to come stay with any of her kids-and I guess she is still young enough to want her freedom. We needed the peace of mind of knowing she could get hold of us anywhere, anytime. Seemed like a waste of money paying for a contract service that she would barely use, so we signed her up for Tracfone's SVC (senior) plan. It costs us under $10 a month and the phone only $15. The phone is really easy to use, and has large buttons and on-screen text, and 911 location assist. The coverage is also reliable, which was probably one of the most important factors for us. Haven't yet had any dealings with cs, but at this price, peace of mind doesn't get much better. Thanks Tracfone for being my mom's new 24hr a day companion when we can't be there!

HawaiianSon

{ 02/07/2011 }

For what I paid for my phone (LG420G), it was worth it. Initializing the phone was done on-line, and had no problems getting connected. I also purchased airtime on-line, and had no problems with that either. I especially like the DMFL deal.

But alas, with something so good, there has to be some negativity. I posted two questions on Tracfone's Forums webpage, and both (to this date), have not been answered. I bought the packaged deal from WM, and the car charger is for a Nokia phone. I wanted to know if they'd send me the correct car charger (via the Form website), but have not gotten any replies to my query. I guess like the old saying... you want cheap, you get cheap. Oh well... guess I just gotta go to WM and find the right car charger for the LG.

So far, for the area where I'm living in (Hawaii), I guess we're fortunate that service coverage is adequate, since Verizon and AT&T towers are on all the islands. Haven't dropped a call yet.

All in all, it is a good deal, coverage is okay (for now), and the phone aren't exactly 'top notch'. But if you're just gonna make and receive calls and not spend your time of FB, this service is great!

Most definitely... CS has to improve a little, both on-line and on the phone.

Mickey Bitsko

{ 02/06/2011 }

I love their customer service. Why?

I NEVER call them.

The few times I had a problem I went to their Facebook page and got help quickly and efficiently.

Sounds crazy I know but it really worked.

John Horstman

{ 02/06/2011 }

Very difficult to transfer phone # and
minutes to a new phone.Put on hold for over 20 minutes.
Followed instructions on i-net and at end ,failed to transfer.Attempted again. Again failed.

Des

{ 02/05/2011 }

I recently decided to upgrade my cell phone, from an LG 200c I wanted to get a camera phone and downloadable ring tones, as my current phone doesn't allow it. My story starts back Christmas eve 2009 purchesed a phone at walmart. Turned out to be a sim card phone, Called tracfone, traveled around the countries from my couch. They tried sending me four sim cards (keep in mind I was activating two phones). Then fineally they said we will have to send you a replacement phone/s because you live in a CMDA area. I got the two replacements, and they were a downgrade if you will from what I bought (no camera, ringtones DL or pic texting), I called them they impatiently advised me that is the best they could do. BULL! Again this started christmas eve 2009 and ended almost the end of Jan 2010.

So this time I figured I would call the company, explained to them my area, they told me nicely that I would have to make sure its a "CDMA" NOT a "Sim" phone. Thing is you can't do that cause they don't put it on the outside of the packaging, but I was assured three times (as I asked them three different times) that it was infact a CMDA phone. So I went out a bought the LG420G phone, guess what it's a.... SIM phone. I called tracfone, they said well you want to transfere your number and minutes you need a new card, I was like fine but that sim cards didn't work in my area. I was told they had improved (first I heard) that not to mention the rep was rude. I waited the required five to seven days, still no sim card.

So I called them they asked for the ticket number I said she didn't give me one, that we were discussing the sim card not working in my area, she got rude and suddenly I wasn't talking to her but hearing press one to activate blah blah blah. Moving forward. I was also informed that she never completed the process to send me the required sim card for my phone, therefore I would have to start all over again. and wait another five to seven days.
Now I can keep my temper but this set me off, because this was a supervisior whom I had to ask to speak up cause I couldn't hear. She told me she could do it one of two ways, transfere the minutes and number to the new phone now, and when the sim card comes in in 5-7 days I can finish the activation. But then that leaves me WITHOUT a phone. I explained I live with my father helping him and he has a heart problem and an aneurysm and if I have to go somewhere he has to be able to contact me.

Think they cared about that, she said that is your only two options, I reminded them again their company is the one that told me that this was a cmda phone, and I could find it at walmart, so of course it was now not just my fault it was walmarts, why buy one from there if they only sell sim card phones. I said they don't know if its sim or cmda until it's open, and to open and check would ruin the merchandise, then they can't sell it. Okay that gets both WM and me off the hook, but only the two options (wait for a new sim card, or transfere now and wait for the sim card) well after an hour and a half, my temper is on the edge of exploding. I said actually (and I said this nicely) you know you said I had two options, I actually have three, 1. wait for new sim card, 2. transfere and wait for new sim card but have no active phone, 3. Stop it all, take the new phone back to the store and when my blood pressure and temper comes down find another company and they can shove it.

See I have been with Tracfone for about 16 or so years, no other company ever, from the first analog tracfone with the antenna you had to pull up (remember those good days) to now. A loyal customer. And I didn't hesitate to mention that, and that I wasn't sure they would see me for a seventeenth. That they were rude, inept, incompetent, and apparently liars as well if they can't see for themselves (in the sales department) that the phone is a sim not a cmda phone.

So now this phone that I came to be excited about, and love and was a gift from my father for all I have done for him (though he didn't have to do that and it was part a bday present he couldn't get before) I have to take it back. Which upset us both.

Tracfone did say that they couldn't send me a replacement phone cause this was one of their newer models, but yet on their site they are selling reconditioned versions of the same model. Then said well you have the DMFL phone I am not sure we can transfere that, BULL. Besides the new phone is also DMFL so that was a lie. I don't know what it is with this company but if anyones tried to get ahold of corporate in florida you don't, you automatically get shipped (no pun) to another country, I get a rep once in florida, but she needed help and shipped me to the phillipines. Never got florida again.

I agree we can't help it that outsourcing is part of the norm, but all these folks need senesitivity training, and knowledge of their phones. I bring up my zipcode on their site and I get five or six phones (of which most I don't like or want) that might work in my area (ie LG420G was suppost to), but if I list the zipcode down the road from me (less then quarter mile) and you get similar phones but a little broader selection. *Shakes head* which they say won't work.

Also no where on their site do they state if the phone is a SIM (GSM) or a CDMA phone, then I was informed by a rude supervision who wasn't so super, that you can tell by the letter after the model... Current phone I have LG200"C" = CMDA, new phone LG420"G" = GMS. Like anyone pays attention or may know this. Especially when you talk to the sales department and three times they say this is a cmda phone. I am not the only one that needs to learn that.

Thank you for letting me have my say, I needed to get this out of my system.

BHoskins

{ 02/05/2011 }

The customer service is awful. Trying to understand through a thick accent from someone reading from a script is difficult. I tried to change my credit card information which had changed because of a fraud issue and was unable to complete the change. I gave up in frustration and decided to quit the service which I had been giving to my grandson. If a company is going to do business in the USA, they need to have customer service representatives who speak comprehensible English.

barb

{ 02/03/2011 }

I work at home so don't need a cell phone except on rare occassions like long car trips. So it's a cheap cell phone compared to monthly bills. But the CS is terrible. I'm sitting on hold now for 80 minutes waiting to talk to a human about 116.5 minutes they didn't transfer to a new Tracfone I bought from my very old one. The CS person on some other planet told me she was authorized to only transfer 800 of my unused minutes and to call back later for the remaining 116.5. Yeah, like I'll ever get thru to a human before I die! Will try another pre-paid company next time, NOT TRACFONE!!! It's an impossible phone to add time to, etc. Even my attorney son who graduated at the top of his law school class was spitting nails the last time he added a year's service and more minutes to my phone.

TI34

{ 01/31/2011 }

Tracfone is easily one of the best services on the market. Tracfone account for not only my phone but both of my daughters as well. WE are proud to be a tracfone family as we are saving alot of money in this horrible economy.

Mayim

{ 01/30/2011 }

O would like to make a very real suggestion to tracfone, regarding ther SVC plan for elders: Make it exclusive guys. It's nice that I can also be part of the plan, as can my daughter, but what exactly is the point of this SVC marketing drive if anybody can get the samsung t155, and get a $20 plan that will cost $7 a month to maintain service. At least offer the older fogies double minutes for life included with the purchase of that t155 - that'll at least make the plan sooo much cheaper. And further more, please add a CDMA phone for an option on the plan too. What if you're a senior living in a place that only has verizon covering it??

Steve Talley

{ 01/30/2011 }

I have used Tracfone for about 10 years, and each time I try to purchase more time from their website, my credit card is not accepted, so I have to talk to someone far away who has a set script of answers and no help other than going through the process manually. I asked to speak to the supervisor, and that person could not purchase minutes with this credit card, a card I have used everywhere on the web. I asked to speak to someone who could really help with this problem, but got nowhere. I'm switching providers.

sue

{ 01/29/2011 }

wrong Lex! There are no roaming fees and Tracfone have the Samsung qwerty slider on offer as well. Their phones improve all the time and now you can get the Nokia6790 smartphone for under $100.00 and it does have all the bells and whistles!

Lex

{ 01/29/2011 }

I think Tracfones are a good phone for emergencies and urgencies. Only good for when you really don't want any bells and whistles when you use your phone. Airtime is used fairly quickly if you get under 120 minutes.

Unless the only thing you're doing is texting or making a phone call that is less than 30 seconds long [within the country], this phone is not for you.

I'd also like to add that they charge you for roaming- which can be devastating when you're on the road and you need to make a long phone call home.

The phones themselves are very... outdated for the times. I have yet to find a Tracfone with a full qwerty keyboard on it.

katia

{ 01/27/2011 }

I think North America is the only place in the world where you pay to get a call in your pre paid, places like japan, brazil, europe you only pay if you make the call not if you receive!!!
I paid to send a message only to know that the person doesnt pay to get message! This is ABSURD!!
It is amazing how the costumers accept that!!

Stay Away!!!

{ 01/26/2011 }

I lost my phone it took them two weeks to get me another one. I spent over six hours on the phone trying to get my number back.Each time they said I would be all set each time they set me up with wrong number. They dont anwser any questions they only read off a script. They barely speak english. Im on the phone right now trying to straighten out, second time today.Ive been on phone an hour and a half right now and am no closer to getting problem fixed. I just want my number back so I can port to another company.Dont use this company.I have no idea why they have any good reviews. Ive never been satisfied with them this is not the first time. I wish I could give negative stars. Plus they dont have any stores so you only speak to people who are overseas and dont speak english.

Mike from oregon

{ 01/26/2011 }

Believe what you want but this service provider SUCKS!!!
They sell your # to any solicitors that are willing to pay a few cents for a phone # as soon activate it.
They continue to give your # out to anybody selling anything.
I quit using the phone for recieving phone calls do to the fact that I get no less than a dozen calls a day even after putting the # on the do not call list.
Trying to contact a real person to address the problem of recieving up to 50 calls a day from solicitors is almost impossible. If you can contact customer service they don't know anything, can't do anything.
This phone service is a complete joke. Save your money and don't believe any good reviews of this service.
Go elsewhere and you will thank me later!

NorCal

{ 01/25/2011 }

The editor's review is very out of date. Trackfone offers very few phones and they are all bottom of the line.

I have used Tracfone for years and I love the concept of pre-paid service. I just wish I could get a well designed phone.

Chris

{ 01/23/2011 }

I am enrolled in their family value plan for both my wife's phone and my phone. I should get minutes added automatically every month and pay a recurring charge on a credit card. For the past 4 months, I didn't receive on one of the 2 phones and I had to call to try to get the minutes added. It is a HUGE hassle because the reps keep you on the line for an hour and have you put a series of code numbers (that don't work) and they put you on hold for 3 to 4 minutes in between. Then at the end of the phone call, they tell you to turn off your phone and you will receive your minutes in 15 minutes. Of course this does not work, and I have to call back. Usually it takes about 5 seperate phone calls talking to a different rep each time. Although they are always generally nice and keep apologizing, they really aren't helpful or even knowledgable at all. Sometimes it takes days, yes days to get it all sorted out. One time the rep told me that it showed that I received my minutes that morning and when i told her that i did not, she argued with me saying that I did. She basically called me a liar. And, don't bother asking for a supervisor, because then they tell you that they are no longer on the other line with them or one time they put me on hold with their music playing in the background for an hour. I gave up and hung up then.

steve

{ 01/22/2011 }

I have had tracfone 10 years or more have been many states a dead place here or there but always worked fine for me love the nascar

Bill

{ 01/20/2011 }

Not sure why many complaint; I've been a member for 6yrs and replace a few phones without any trouble transferring the number and the airtime. Better signal than wife's T-mobile service. Best deal on prepaid cell phone service!

shalamar

{ 01/20/2011 }

THe service is awful. It took 8 calls to get it set up correctly.
They do not speak or understand english well. I would NOT recommend this phone just because of customer service.

juscurious

{ 01/19/2011 }

CS from India would be fine if I could understand them, or if they understood the product instead of reading from a script while remaining clueless. They get testy when I ask them to repeat things. I state the issue precisely, and they read a script that has a couple of the same words in it. They have no real understanding of the product or service.
Cost of phone & airtime: excellent.
Internet set-up of service & transfer of existing Tracfone #: Did not work; kept telling my existing number was not valid.
Owner's manual: 2 meager pages, lacking much basic information. Similar Samsung phone from T-Mobile has a 144 page manual.

j

{ 01/19/2011 }

I have been on the phone with customer service for a total of 10 hours (no exaggeration) just to get one phone that works
They are terrible, horrible, no good, very bad.
I hate them

J.Thorpe

{ 01/19/2011 }

I imagine that in order to make their prices so low they cut a few corners, and one of them is CS. With this in mind I've always been happy with my experience with them. I use my Tracfone as a backup and for the amount I use it there is no cheaper way to have a cell phone, such a great deal.

Tristan.D

{ 01/19/2011 }

I was really hesitant about going with prepaid, and with Tracfone because of all the stories I'd heard about terrible CS etc. I have to say that so far I've been really happy, I haven't had any problems that weren't resolved quickly (all fairly minor though). And as advertized, its really cut down on my cell phone costs each month (about half). Good experience all around.

Por Lee Influenced

{ 01/18/2011 }

Don't waste your time with Tracfone's monthly "Value Plans". It's ok to use the prepaid "service" (or lack thereof); however, the phones are disposable. The Tracfone customer "care" center is another waste of time. The representatives can't speak english, and the background noise and interference will drown your supposed technical support. Be prepared to dump your telephone number, like a bad habit, when upgrading to a more competent service provider. The phone number is non-transferable, and not worth the headache. Good riddance.

AC

{ 01/17/2011 }

First I'd like to point out that the information listed for placing international calls is out of date. Calling internationally is just like dialing from a landline now, and charges to 150 countries are the same as domestic charges.

Now my review: I've had fairly good success with TracFone's service. Calls are not dropped and sound is clear. Customer service is greatly variable. Until recently, service calls were routed to a call center in India, and I found the people there to be quite helpful, working with me on issues until they were resolved. Now it seems that there is a call center in the US. I called tonight regarding minutes not received on a value plan and the representative with which I spoke kept insisting that their records stated that my minutes had been credited to the phone. Perhaps so, but my phone was not registering the minutes and this person did nothing to help resolve the problem. If they do not appear within the next 24 hours I will be lodging a complaint with a supervisor and will give serious consideration to changing providers.

travis seaton

{ 01/16/2011 }

My wife and I are both in our seventy,s and the trac-fone goes with us all the time when we are in our car. Gives us a great sense of safety in case of trouble or need to call our family. No complaints whatsoever.

Richard Teague

{ 01/14/2011 }

have had tracfone for 10 years or so.. the calling service has been fine.. HOWEVER, do not EVER try to download a ringtone or ANY other purchase from tracfone.. as i have read.. their customer service is anything but....the download never appeared on my phone, and the minutes WERE deducted from my phone for the purchase.. BUT tracfony "customer service" would NOT refund the minutes used for the purchase.. will be switching soon... CUSTOMER SERVICE IS NON-EXISTENT......CAVEAT EMPTOR !!!

Adriane

{ 01/13/2011 }

I bought a Tracfone. Great price. But terrible customer service. Yes you can reach someone and they are very polite but incompetent. I've been trying to get my voice mail up and running for 5 days and have spent at least 10 hours on the phone with their technical support team and I've gotten NOWHERE.
Lesson learned: when it's too good to be true, it is!

carol

{ 01/12/2011 }

At one time good service and decent pricing. Now, the worse customer service and false advertising of promo codes for bonus minutes sent AFTER the codes have expired.

Rachel

{ 01/10/2011 }

I have had my Tracfone for over a year. Just after the one-year warranty expired, it no longer showed the service bars. I could neither make nor receive calls or texts. The next day I called customer service and spent a near hour with them, to no avail. The website didn't fix anything. Today I talked with them for over two hours, only to have them tell me at the end of the conversation, that there was nothing they could do and I would have to buy a new phone. I was disappointed in their customer service, and the speed of their help. I am changing companies.

Frugalista

{ 01/10/2011 }

My family has been with Tracfone for over 10 years and our experience has been positive. Their low-cost plans are perfect for occasional or moderate users. Call quality and reception have never caused us any problems. Customer service is a big of a drag (wait time, imperfect English) but the reps I have spoken to have been courteous and ultimately got the job done. Their phones are practical and reliable but nothing fancy. You get what you pay for, and for Tracfone's budget-friendly price I would consider their service to be a fair and affordable deal.

Brook Tincher

{ 01/09/2011 }

Hey guys, the best place to buy Tracfone Minutes WHOLESALE is: http://www.tracfoneminutes.org - 50% off!

Brook Tincher

{ 01/09/2011 }

Hey guys, the best place to buy Tracfone Minutes WHOLESALE is: http://www.tracfoneminutes.org - 50% off!

Sally

{ 01/08/2011 }

I've had Tracfone happily for years...then I had a problem...when I added minutes the phone would not activate. I called & talked to people all over the world who would probably be able to sell me a phone but were obviously unable to help with a problem. I repeatedly asked for someone in the USA and finally got transferred. The lady fixed the problem & told me that since I had no signal where I was that I should check it next time I got to a signal & I would have the time extended for the almost two weeks it took to get activated.
Then I started the round of people in many parts of the world with no success getting the expiration time changed. They told me they could not transfer me to the USA and when I finally got the supervisor's supervisor the woman just kept repeating that the phone was activated on the 25th & she couldn't see where it was activated on the following 8th. Then she went on a long, hard to follow, recap (the phone line was terrible & she kept fading in & out...is that irony?) so I said...cut to the chase, are you going to fix the expiration date or not? She said she couldn't change the date but she would TRY to see if I could be compensated for the time I had no service. Admits on one hand that I had no service & says I did on the other. Told her to never mind, I was online while holding & find there are a lot of options to Tracfone.
Tracfone service is the WORST, had the service been better I'd still be a customer.

tangobell

{ 01/06/2011 }

Zero stars for this company! I just finally hung up after wasting 2 1/2 hours talking to 4 different customer service reps, the last one repeatedly putting me on hold while he tried to reach yet another rep, so he could process my phone return and credit. The Samsung slider I ordered was non-functional. I was unable to place any calls (kept saying "emergency calls only"), and would not hold a charge. The replacement phone they sent me was a refurbished LG that didn't even have a camera. When I called customer service they insisted it was a comparable phone. 3 of the 4 reps were very difficult to understand, and 2 of them accidentally cut me off. I chose this company after researching several prepaid companies, but I'm not sure how they have any satisfied customers at all!

ben

{ 01/06/2011 }

simply the worse ever , $50 worth of purchases yet no calls

Andrea

{ 01/05/2011 }

At Best these Phones and service is C-R-A-P.
Judging from all the background noise, it seems their customer service opperates out of the main concourse in a Bangladesh train station, which is the only reason I can come up with for having to repeat such a ridiculous amount of information over and over again... Perhaps their goal is to frustrate you to the point that you just hang up.

There is a difference between being a value and being just plain cheap CRAP.

Trac Phone takes your money, gives you crap and sends American customer service Jobs overseas to unhelpful morons.
NEVER AGAIN!!!!

Randy

{ 01/05/2011 }

If you have people in your life that you would like to torment....buy them a Tracfone. The customer service is the most infuriating experience they will ever have. On the other hand, if you do'nt want misery, do'nt buy a Trafone. Sincerely.

Cydsmom

{ 01/05/2011 }

My daughter and I both have tracfones. Most inexpensive of all the prepaid even prior to the double minutes for life campaign. Never had a problem with coverage, customer service is fine, had a slight problem accessing the web last time we got new phones; it took them a while to fix it, but they loaded us up with lots of free minuted for our trouble. My husband has been with nextel & t mobile w/tons of problems & they're more expensive. Could have better phone selection, but I'm not complaining.

Jodi

{ 01/05/2011 }

Horrible customer service! I asked them to activate it the next day when my verizon contract ran out, but they activated it that day! Now I have to pay verizon $75 for early termination. I tried to explain to customer service what had happened, but all he said was "Your phone is activated" about 5 times! It reminds me of the commercial "This is Peggy!)

Tom

{ 01/03/2011 }

After three years with Tracfone I am leaving. We bought a phone for our son for Christmas. It came with unlimited double minutes. We activated the phone then entered a 60 minute card. We waited over three hours for the minutes to double and they didn't. We called tech support and after 30 minutes of punching codes into the phone we got the minutes. Several days later a friend informed him that his phone was not working because he had tried to call him and got a message about his voice mail not being set up. We attempted to set up the voice mail but were informed that the phone needed to be re-activated. We called tech support again and were informed that someone had transferred the minutes to another phone and that we would have to call back in the morning because the department that dealt with that was open only from 8 to 6. We called back and had to explain the whole thing over again. After about 30 minutes we were informed that the department was closed for the holidays and we would have to call back on Monday. I called on Monday and spent over an hour on the phone only to be informed that they believed that we had transferred the minutes ourselves. After being routed to three different people it became clear that they were not interested in helping the customer, only protecting themselves. I will never use Tracfone again.

Roy Barkand

{ 01/01/2011 }

TracFone Customer support is excellent. I have three TracFones and the signal strength is great compared to my (Verizon) service. Just super satisfied for over 2 years now with the TracFone. The 90-day service with each add-time card can't be beat !

wayne

{ 12/31/2010 }

No contract tracfone is the way to go this new year. In 20 11 i will be a tracfone goupie. I can afford those other big phone companies. It is nice to know that tracfone doesn't over charge me like the other guys.

pdonaldson789

{ 12/31/2010 }

Love tracfone! They may have some older phones, that's true, but if you're a tracfone customer then you're there for the price, you can easily get away with spending like 20 bucks a month with Tracfone and still not have to deal with a two year contract.

pdonaldson789

{ 12/31/2010 }

Love tracfone! Not great phone selection but this service is for medium to light cell phone users, not iPhone fanatics. It uses the Verizon and ATT towers, never drops a call, and has a pay as you go system that has saved me 40 bucks a month for a year.

OPD75

{ 12/31/2010 }

I purchased the Trac Phone and it quit working after two days. I called customer service, which is in India and couldn't understand what the person was saying. I called back three times trying to get someone who spoke enough English to communicate. They told me that there was no longer any warranty on my phone because it was in the store too long before it sold. They said I need to purchase a new phone. I'll try a different company this time.

MannyD

{ 12/31/2010 }

It's the last day of the year and I'm making my wishlist for 2011. And it includes tracfone. Not all good for tracfone, but that's cause I want better than 2010. There wasn't anything real bad, but if it's the one thing I've seen happening is that in the fray of everyone getting hyped about smarter phones, tablets, and unlimited plans, the little people who don't make a lot of use of their mobile phone, are getting lost, and the only company taking any notice is tracfone. Which is why I'm with tracfone. They're the only company that can offer me nationwide coverage, really small, and cheap plans, and handsets that are so cheap I can't really attach any value to them as they're that easy to replace. But with no other company trying to edge them away from their pole position as prepaid wireless provider for the small-users, it's unlikely to be getting any better, or cheaper. So that's my cellular wish for 2011 - for another two companies (at least), to start making inroads in the tracfone prepaid supremacy.

Topdog

{ 12/30/2010 }

I consider myself lucky to have found tracfone in a time of need. I am writing this review to thank tracfone from helping my business from avoiding bankruptcy. Tracfone helped me get to where i am today and it is great for me!

Dave

{ 12/29/2010 }

I've had Tracfone for more than 5 years and have not had one single problem with the phone (a Motorola Flip phone with double minutes)or the service. You can purchase minutes in a number of ways and I've not had a problem with adding minutes Via buying them on the internet, in a store on a card, or through the phone itself. I've never had to use customer service, but from reading these complaints here, many of them seem to be pretty unique problems that I doubt any other prepaid service would be able to handle easily. Your investment is minimal and seriously people, how many companies actually have customer service reps in the US, all the big telecoms outsource most of the customer service, and they charge considerably more than any prepaid plan. A rule of thumb is not to buy the cheapest phone from any vendor and expect it to last, that's just common cents. But that's just my 2 cents and with double minutes that's about what my minutes cost, and I have no contract and have never been without service, or the aggravating billing (with the extra taxes and hidden costs from the telecoms).

Stephanie

{ 12/28/2010 }

The most important thing is that I have saved money, and have had great coverage, that's why I continue to be a tracfone customer. I haven't experienced bad customer service. For me, I just followed the steps over the phone and when I had a problem they helped me out and that was that.

Milly

{ 12/27/2010 }

Customer Service sucks...they can not fix a simple problem, you have to talked to them for hours...just to give you a pin number that doesnt work.

Wendy

{ 12/27/2010 }

I have been a TracFone customer for at least 7 years. I like it because you don’t have to pay extra for the days you use it, like some other pre-paid plans do. Yes, the customer service people are usually in some other country, so it might be a challenge to talk to them. But I’m used to listing to people with accents, so it wasn’t a problem for me. If you can’t understand them, you might try to ask to speak to someone else. Yes, it takes a little time, but they are through and they make sure that they hear you correctly so they don’t mess up your service! I’ve never had anyone be rude to me. I have had a few challenges, but most often because I didn’t understand what I needed to do. Here are a few tips. (1) do your homework and figure out what features you want in a phone before you buy one; that way you’re not disappointed; (2) if you buy a phone with double minutes, it might be better to call them to activate the phone rather than online. (just a guess…I’ve never had that problem and activated my double minutes phone online.) (3) if you are buying a in the store, check online first to make sure that the model you want to purchase can be used in the area you want to use it in; for instance, if you are buying a gift someone, make sure the one you want to purchase in the store will work where they live. If not, you won’t be happy because you will have to buy a different phone! (4) if you bought a new TracFone to replace your old TracFone, DO NOT activate your new phone. If you do, you will only delay the process because they will have to send you a new SIM card. Just call them and they will activate your new phone and switch over the number at the same time. My daughter just bought a AT&T go phone, so we will see how hers works out compared to mine!

DotG

{ 12/27/2010 }

Was seriously not sure if I was doing the right thing getting my mom the Tracfone Senior Value Cellphone-was this going to cause extra hassles with her connecting to the net by mistake, or a hundred times of explaining basic concepts or worse still, her wanting to know my every move! :)
Well, I couldn't have been more surprised at how well she adapted to it. The Samsung has the easiest navigation menu and large text, so she can see for herself exactly what's on screen. The minutes remaining are displayed on screen, and all I do is check in with her if she still has enough. She doesn't bug me, cause now she can call her friends and meet up when they're out on a jaunt!
The best part for me is not having to study her bill and explain what the costs are for as there is no bill (or contract). Coverage seems to be good-I've never had a problem reaching her. All round, a service that to me would be worth far more than the +-$10 it costs me monthly. Well worth looking into.

GLAdiSTECH

{ 12/26/2010 }

I can see why people might be hesitant about prepaid phones. As far as prepaid goes, I think TracFone is a great choice – not to mention a great moneysaver. I was tried of contracts and too expensive phones so it was nice to lower my bill, avoid a contract, and purchase a new phone for under $60. For me, maintaining a budget so I’m ready for the holidays is a big plus.

Richard

{ 12/25/2010 }

Great phone, long-time customer. Their tech and customer service is offshore, but once you get used to them and even trust them they are superb. (I once helped one fix his computer (access Task Manager in XP) so he could help me, and he was totally cool.) Even if you lose your temper with the offshore ones, they still will help you -- very professional people. Excellent coverage even upstate NY, even in the mountains; very fair pricing; cheap phones; reliable texting etc. I have ported over numbers etc. and it always works. I lost some minutes somehow and they credited them -- even when I was a little 'hot under the collar' with them. totally easy to replenish minutes on the website. Cheap re-plenishment plans. Can't say enough good about Tracfone -- they saved me from those contract crooks that I previously used -- all the big ones. Lost a lot of $$$ until I got Tracfone!!!!!

Snoop

{ 12/24/2010 }

Just bought a tracfone today as a christmas present to myself and it was a wonderful decision. Tracfone really has put me in touch with my family this holiday season at a price that i can't believe.

Trondel

{ 12/23/2010 }

So my car breaks down 30 miles from anywhere. I pop the hood, and stand there next to the road feeling like a fool – I know no more about the workings on the inside of a motor, than I do about genetically engineered wheat types...of which I know nothing. Quite naturally, I go through the normal notions of, it’ll fix itself if I stare hard enough, and then deal with the denial that I’m actually going to need help. Once I dealt with the denial, I reach for my iPhone, a wonderful resource of technology, that if not restrained by the shackles of the phone embodiment, it would probably be able to fix the car itself. Yet again, I was foiled. The clever iPhone, with more memory, and speed than ever before, could not be persuaded to get off it’s proverbial tech savvy backside to go get some reception. So, see me pacing up and down the road, occasionally giving a little jump, to see if maybe there is signal one foot higher than myself (you never know). Fortunately for me, an old ford dating back to the days of the first great recession splutters around the corner I just negated. A heavily wrinkled face, stained by years of obvious toil in the sun (with matching red veined cheeks – the mark of a man with a deep appreciation for home-brew), greeted me with a lazy slur. Well, apart from pointing out the very obvious, I also noted my deep disappointment at my iphone’s performance. The man asked to see my phone, as he said he’s heard of this iPhone business. He turned it over and over in his grizzled hands, shaking his head in amazement; “And this is a phone?”. Well, supposedly. I replied. Quietly I was cursing Steve bloody Jobs for putting me in this deprecating position. Pete (as it turns out), then reached for his glove compartment, making me do all kinds of mental calculations (all of them including covering a lot of distance in as short a time as possible), and passed me his phone. It was a normal cellphone that still looked very new, and had the Tracfone logo on the cover. It had four bars of reception as I made the call for roadside assistance. And that was that problem sorted out, along with a message that I was going to be rather late for the meeting. I thanked Pete profusely, and bestowed on him the wonderful virtues of what makes this country great. Much later, sitting at a diner heavily involved with some serious deliberation, I vowed to get myself a Tracfone too.

bill youlater

{ 12/22/2010 }

bad costumer service i put a double minutes for life card but and then i switched phone asked them to add the card they side they did not see it then i asked them are you saying I'm a liar and bam they hang up on me im done whit trashphone

Brenda

{ 12/22/2010 }

great company been with theme for over 5 years they are the #1.

Brian McGee

{ 12/22/2010 }

I was most excited when fedex arrived at the door with my short awaited iPhone. For months I have been deliberating the big step into cellular seriousness. My business is growing by the month, and the better business was alienating me more and more from my usual home office, and desk top computer. My justification was having the office with me all the time.
I recall, after having activated the phone for the first time, and sat down to truly appreciate, and play with my new phone, I took out my trusty old lg 290 from tracfone, and laid it on the table out of the way. It stayed there, to much wifely admonishment, for two days before I ungraciously shoved it into my bedside drawer. Not for long however...
After two weeks of battling along with my brand new iPhone's talking quality, I grudgingly delved back into the recesses of that bedside table for my old lg. It actually still had minutes on it. But I took it with me to the office, and am carrying it with me still. Two cells are certainly more bulky than one, but having a working mobile office phone is well worth it. And a lot less bulky than my desk.

tom

{ 12/20/2010 }

Was on the phone to two different agents for TracFone from the Phillipines trying to get the double minutes I was shown on their web site, and that was printed on the TracFone box the LG231c came in.
I was told that phone didn't have the double minute plan. Unbieliveable!!!!!
Will never buy another TracFone item again!!!!!!!!!!!!

terry

{ 12/18/2010 }

I bought a tracfone lg 420 for my granddaughter, when trying to activate
the phone I was told that it did not work in the zip code zone and was offered a free replacement. why don't the phones have zip codes on the package when they only operate in a certain zip code.I now have a very disappointed granddaughter who will have to wait either to buy a different phone of wait for one to be mailed to her.

Kodak

{ 12/18/2010 }

Tracfone is the best value for money. I use a cell phone when I absolutely need to. I don't need to pay $35 per month for basic service.

Veritas

{ 12/16/2010 }

DO NOT BUY A TRACFONE. I have been a customer for years and they are terrrible. Customer service is a joke. They can not help you transfer your number or minutes when your phone breaks - which they do all the time.

Knitter473

{ 12/16/2010 }

I've been a customer of Tracfone for 12+ years and had not experienced much difficulty (six calls to get a phone activated, etc.) until the most recent phone I purchased. While the website indicates it is simple to transfer your existing number and service to a new phone, this was not what I encountered. It took well over a month for the number to be switched over. In the past five months, the phone has just stopped working three times. No calls in or out, no texts in or out; it simply ceased to be a communication tool. The past two times required multiple calls over multiple days and endless "Can I put you on hold for three minutes?" I haven't called about the most recent one, discovered yesterday, because I don't think I have it in me. There's never an explanation of why these problems occur, so perhaps whatever is going on could be avoided. I want to like the company, because it is quite affordable for the occasional user, but I just can't take anymore.

Jeremy

{ 12/16/2010 }

Great experience with Tracfone so far, saving a ton of money. I just pay for minutes as I need them, and it serves to keep my costs down a ton since I don't really use my phone that often. I love not having a restricting contract.

Tommy

{ 12/16/2010 }

Loooooooove Tracfone. I used to pay over one hundred dollars with my old cellphone company, and now I only pay 7 dollars a month for such a great service. This is truly incredible, especially for people like me who don't use their phone much and don't want to pay a ridiculous amount.

JH

{ 12/15/2010 }

I live in Charlotte, NC and over the last few months I have been totally loosing my signal for up to 1 hour a day at times. This is TOTALLY unacceptable for a cell phone company!!

tom

{ 12/14/2010 }

iv had my phone for about 3 years now and havnt had any problems.i only use it while im out doing my arrends.i just keep adding minutes before times up and seems to be just fine.its great for the few calls i make.

Terrence Clayton

{ 12/12/2010 }

For all the time that I’ve spent on the rails, I’ve learnt a couple of things. About breaking strains, winter tensions, and how to hide a horse in a haystack, I learned the importance of knowing what ‘nationwide’ coverage meant. With tracfone it means ‘nationwide’ coverage. That includes all different types of networks, and I’m sure if tracfone could, they’d include radio waves to their coverage. But choosing a tracfone that operates on the at&t network, and you're a rail worker, you're not going to be impressed. If, on the other hand, you chose a phone that runs on the verizon network, you would be happy. I'm not entirely sure why this is. Maybe because verizon is larger, and has more towers, or maybe the type of signal just carries further, and better. It's not always right that way. If you were, just staying in the city, I don't think it matters. But for me being out and about - CDMA.

allen

{ 12/09/2010 }

Wish I could put 0 because this is the worst company I have ever seen. It's apparent from the way the cust. svc. reps treat you that they really don't want your business. They got their wish because they will no longer have mine. they are a bunch of jackasses

chandler prince

{ 12/09/2010 }

I bought my dad a Tracfone. I thought it was going to be fine for him. The first one just stopped working completely. I then bought him another one and after about 6 months, the buttons stuck on it. My dad called customer service and couldn't understand the girl he talked to. He asked if they could send him a new phone since this was his 3rd phone and didn't feel his he or his son should have to pay for another one. They refused to send him a new phone. That was the end of Tracfone for him. I purchased Boost for him and it has been really great and he loves it. No more having to buy minutes and you absolutely cannot beat the cost. Boost is really a great phone company that was recommended by one of his neighbors who has been using Boost since their beginning. Tracfone - you and your customer service stinks. Your customer service people were rude to my elderly father and spoke so fast he could hardly understand them. WAKE UP AND GET SOME DECENT CUSTOMER SERVICE REPS. Also, my dad tried to speak to a supervisor but the woman on the phone refused to transfer him. The same thing happened to my dad's neighbor and that's why he changed phone companies. We're happy now with Boost and they have great customer service.

JEFFREY LONG

{ 12/09/2010 }

THE CUSTOMER SERVICE IS THE WORST EVER. YOU HAVE TO BEG TO SPEAK TO A SUPERVISOR. MY WIFE WHO HAS BEEN EXTREMELY ILL FOR THE PAST 2 YRS LET HER PHONE TIME EXPIRE IN JULY OF 2010. SHE HAD 1,020 MINUTES LEFT ON IT. SHE EXPLAINED TO THE PERSON SHE SPOKE WITH. THE FIRST WOMAN SHE SPOKE WITH AT TRACFONE TOLD HER THAT HER MINUTES WOULD NOT BE CARRIED OVER. SHE EXPLAINED SHE HAD BEEN CRITICALLY ILL FOR THE PAST COUPLE OF YEARS BUT SHE WAS STILL TOLD NO. SHE HAD TO BEG JUST TO SPEAK TO A SUPERVISOR. THE FIRST SUPERVISOR TOLD HER HE WOULD GO AHEAD AND CARRY THE MINUTES OVER. SHE HAD A TRACFONE THAT WAS BROKEN WHICH HAD 240 MINUTES ON IT WHICH WERE NEVER CARRIED OVER TO THE NEW ONE SHE BOUGHT SO SHE HAD LOST THOSE TOO WITHOUT REALIZING IT. HE WANTED THE SERIAL # FROM THE BROKEN PHONE AND WHEN SHE WENT TO PLUG IT IN, SHE ACCIDENTALLY HIT A BUTTON THAT DISCONNECTED THEM. SHE CALLED BACK AND ONCE AGAIN SPOKE TO ANOTHER SUPERVISOR WHO WOULD NOT TRANSFER TO THE FIRST SUPV. SHE SPOKE TO. AFTER EXPLAINING THE ENTIRE STORY ONCE AGAIN, HE REFUSED TO CARRY OVER THE 1,020 MINUTES SHE HAD ON THE PHONE THAT THE TIME HAD EXPIRED ON. WE WILL NEVER, EVER AGAIN USE TRACFONE. THEY PUT THE 120 MINUTES FROM THE NEW CARD SHE HAD BOUGHT AND THAT WAS IT. MY WIFE WAS LAID OFF FROM HER JOB OF 26 YEARS WHEN SHE WENT ON LONGTERM DISABILITY AND IS ON A FIXED INCOME (YES, SHE WAS A CUSTOMER SVC SUPV. FOR 28 YRS WITH THE SAME COMPANY) SO SHE KNOWS A LITTLE ABOUT IT. I INVESTED EVERYTHING WE HAD IN A BUSINESS THAT FAILED SO IT ISN'T LIKE WE HAVE MONEY TO REPLACE THESE MINUTES. I JUST WANT EVERYONE TO KNOW THIS AND PLEASE WHATEVER YOU DO - DO NOT USE TRACFONE

Marge

{ 12/08/2010 }

The phone number assigned to me belonged to someone else and I get that person's call (esp. dunning calls)
Customer service deleted my contact list attempting to solve the problem!

Quantis

{ 12/07/2010 }

Tracfone is, and has already been a very wonderful product and service to me, and my family over the years. To date, it really has been the only wireless provider that has kept small margins, and small plans to the public at large. No other provider seems at all interested in the small users. The whole mobile market seems to be inundated with massive, large scale cell phone users, that are only interested in unlimited plans, and mass consumption.
Personally I don't want to see myself, or anybody in my family to spend that much time on a phone. Secondly, I can't afford those real big, real cheap (!?) plans.
More often than not, I suspect what happens is that people get the unlimited big plans before they actually need them, and then shape their phone needs around the plan, as opposed to shaping the plan around the needs.

phidel

{ 12/07/2010 }

I have been pretty happy with Tracfone. Whenever I've had any kind of problem or question they have been helpful on the phone. You have to be patient with their operators who speak English as a second language and want to follow their script. Would you rather do that or be screwed every month by Verizon? I am an adult and use my phone only when I need to talk to someone when I'm not in my office. I spend about $120/year on my Tracfone vs. what would be $480/year with Verizon or ATT.

Chaly

{ 12/06/2010 }

Why can I not put NO STARS for this crummy parent company of Common Cents and Net 10? They have liars for supervisors, it has been five days since I asked to have my number ported from CC, and STILL no phone! The CC service has expired because of the pre-paid minutes ending yesterday, and Net10 blames it all on them! There is NO DISCLAIMER on the outside of the box saying it can take up to 10 days to port. (Is this where Net (10) is named from?

Debbie

{ 12/05/2010 }

Just like many of the other people on this list....I sure wish I had found this website before I bought a Tracfone. Their customer service is the absolute worst I've ever seen. I've been on hold with them for over 2 hours on 3 different occassions regarding the same problem and still do not have it resolved. I needed to reactivate my current phone, keeping the same phone number but when I bought a new airtime card, they said I couldn't reactivate the phone because it had been deactivated too long ago. So what happens with the money spent on the airtime card they made me buy to reactivate? It's down the toilet, cannot be transferred to a new phone. Then they said they would check with a "special department" to see if the could reactivate the phone but they'd have to call me back in 24 hours to let me know. (I honestly didn't expect them to call me back) They called back and said I was good to go. RIGHT! They lied, it isn't on. Now when I call back they are telling me I have to buy another airtime card because the one I have is "not valid". I feel stuck because tracfone is one of the only two choices we have in the area we need service in. This is a horrible company that could care less about you so if you haven't purchased a Tracfone yet, DON'T DO IT!

Chris

{ 12/05/2010 }

Tracphone SUX!!! Fist off I could not get my lg420 phone to activate so I called cust. service(sounded like jamaican maybe)? After entering a 68 digit code:) I finally got activated. Tried to enter pin # for 120 min phone card. Would not accept pin:( Back to cust. service, put on hold for 30-40 mins. at which time I hung up. I think i'll quit while i'm ahead. Too much trouble. They tell you this is the most simple phone system out there. Maybe if you never have to deal with cust. service. Wish I would have found this website before wasting my time. Garbage. Forget it!!

nicole

{ 12/05/2010 }

Just activated my phone and I get 3-5 texts a day with advertisements! REALLY? I also get random calls and when I answer its a recording. They do that to take your minutes away and also get paid by the advertisers. Thats messed up! You can't block texts or certain numbers either. LAME

theresa c.

{ 12/04/2010 }

I hope some in the furture i can get ringtones on my phone soon thank you very much

Bruce

{ 12/04/2010 }

Tracfone does suck! Three days of trying to activate the phone with no success. There is so much background noise that you cannot even hear the person you are talking too. Not worth the cost savings!

Ken

{ 12/01/2010 }

Wish I had read these reviews before buying a TracPhone. Customer service is as bad as the reviews say. I have a phone that is "activated" but does not work. After about two hours with five different no-service reps, I give up.

ksag

{ 12/01/2010 }

Awful customer service, it takes literally hours to get things done. I lost my first phone and they said I could buy another phone and transfer my minutes and number to the new phone. I was asked if I wanted to deactivate the old phone, just in case it was actually stolen. I was assured that my number and minutes would go to my new phone. I bought a new phone, it was a reconditioned phone. I thought I was buying a new phone. Just a warning, some of the reconditioned phone state that they are reconditioned in tiny print. It took 5 hours of fighting with customer service and I only got ½ my minutes and they had given my old number to someone else! I think when my minutes run out I’ going with a different company.

THerman

{ 12/01/2010 }

I disagree that the customer service with Tracfone is good. Having been with Verizon for 8 years, there is no comparison. I only switched to Tracfone to save $. I also do not agree that their phones are easy to use. They are not user friendly or intuitive. My verizon phone was so old and was a zillion times better than this new tracfone is. I would love to find another pay as you go and ditch Tracfone.

Sandee

{ 11/30/2010 }

This is the worst company I have ever done business with. Customer service calls were always hours long. My phones were puchased via the internet and were delivered separate from their sim cards. Upon installation the cards got mixed up. Not only was Tracfone not able to fix this but they told me I should just live with the problem. I did until it came time to add more minutes. The confusion and problems ended with my phone being deactivated because "I tampered with the SIM card". They said I could get my phone # and minutes if I bought another phone. I resisted but after many customer service calls, hours on the phone, and even a letter to the company, I gave in and bought another phone. Then after another hour+ customer service call they told me I couldn't get my phone # because they had already given it away. Then they said I couldn't get my minutes transfered to the new phone because my old phone was deactivated. This was they opposite of what they had been telling me. I have found no way to get a satisfactory response from this company, and believe me, I've tried!

Karen

{ 11/29/2010 }

Have had my phone for three years. Works great. Only had to use customer service once and they handled my problem quickly and with no hassle. I have the no frills phone but I don't need all the fancy stuff they put on phones today.

Omar

{ 11/28/2010 }

You don't have to shop around just go to tracfone thats what i did and it worked well for me. Tracfone seems to be a winner inn my books easy. I like tracfone because the company is reasonable and i get good service. There are not many other companies that can provide me with what i get from tracfone.

Gary

{ 11/27/2010 }

Was on the phone twice for over an hour. No luck. Went to the Web site. No help there. Was trying to purchase a phone and service in NYC for my niece living in Oswego, NY. Wanted them to ship it as a gift. Couldn't get their computer to accept my credit card payment. Discrepancy between two sip codes. They kept saying it was my cards, two of them, were bad, which is not true. If they foul up this bad and I'm not even a customer yet, what happens when you are? Forget it TracPhone!

Sheryl Miller

{ 11/27/2010 }

Have had tracphone for several years. Used to be great. Not anymore! Do not get these phones unless you want to be ripped off. They will trick you into getting voice mail then say it is impossible to get rid of it. Double minutes for life card used to follow your number, not anymore. Now its for the life of the phone which is cheap plastic and will break within a year. STAY AWAY!

Steve

{ 11/26/2010 }

Great customer service? Yeah, if you like heavily-accented English and reps who keep repeating what they want to do, not what you need for them to do.

Liam Liddle

{ 11/26/2010 }

I'm one of the millions that doesn't need a smarty business phone. Granted that I'm not carrying a phone for business purposes, and more for domestic contact. My major concern is with the entire wireless market's, neurotic tendency to selling masses of unlimited to as many people as possible. Being a small user, I get the strong feeling that I'm being overlooked. I've been using tracfones for years now. If only because they seem like the only company interested in offering me a small plan, and a cheap phone. Being the only company competing for my buck, is not a good thing. To tracofone's credit I've never experienced bad service, reception, or a dudd phone. But if this be the case, where they're the only one in a particular market, then I'm quite certain that being a part of that market, life will not become any cheaper in the near future.

Arnie

{ 11/25/2010 }

I've used TracFone off and on for over 10 years and have had no problems. My wife has a GSM phone on AT&T and my phone is CDMA on US Cellular. If one does not have coverage, the other one does. Results in coverage close to 100% of the time.

pathaight

{ 11/25/2010 }

The WORST!!! Do not waste your money or time. I gave them my money. It took me 13 hours (& 2 days) on the phone with them to finally get them to put any time on my phone. They all hang up on you & tell you all the other persons on their staff were lieing to you but they just take your money!!! I am putting this phone in the garbage!!!

Joe

{ 11/24/2010 }

Can't believe they still exist!!!!! No rating from me!!!

Red Naxela

{ 11/24/2010 }

Customer service is the worst I've ever run into. Been trying for over 5 weeks to change the SIM card since I have moved from one Area Code to another. After one clearly written letter and TWENTY-EIGHT e-mails, I no longer have a working cell phone. TracFone has changed my number; but have not sent a SIM card to match. I have changed to an AT&T program. TracFone can take a hike!

Nancy

{ 11/24/2010 }

I got tired of having no service in large metro areas. I bought a new phone and tried to transfer my phone number and minutes on the website. It wouldn't work so I called customer service. It took about 1 hour but I didn't get all of my minutes. I had 3221 minutes but only received 3000 minutes. Phone customer service doesn't care and emailing didn't get any resolution either. Be prepared to lose minutes if you buy a new phone

IndySmith

{ 11/23/2010 }

Those who say that Tracfone has the worst service understate things. Tracfone has no service. They have DISservice. Their reps are skilled at leaving you on hold, transferring you to someone else who won't help, telling you that the person you need isn't available now and to call back later ... lots of tricks. BUT they never are rude. They just never ever give you actual service. If you want to upgrade and transfer minutes to a new phone, you will be frustrated. If you lose a phone and want to get the lost minutes to a new phone, you may as well run your head into a door repeatedly. These people take bad service to an art form.

Paul

{ 11/21/2010 }

I gotta laugh at the folks who give them 1 star and say they were customers for 15 years... I couldn't access my voicemail from a landline even after several calls to customer service. It worked once, then it stopped giving me a chance to enter the pin. Other than that the service was ok if you don't mind using 1990s era phones. And it wasn't easy to understand those customer service people...they had accents and the connection wasn't that clear.

Maryrose Fougere

{ 11/20/2010 }

I had a very unpleasant 1 1/2 speaking with customer service. First I could not understand the two people I was dealing with. They are from South America and they do not speak clearly.I bought minutes over the internet and put the in an wrong
phone number. All I needed was to have the minutes removed from the wrong number and added to the correct number. After 1 and 1/2 hours I still did not get the situations straigtened out. They assured me that within 24 hours they would fix the problem, will see. In the meantime I ordered again online and got minutes. I am so upset, that I hope I never have to deal with these people again. Terrible, I wish there was a law that forbid companies from outsourcing their workforce. No wonder we have no jobs left in the USA

SeriouslyD

{ 11/19/2010 }

Probably the most important things regarding getting a tracfone:
You've got to know what network will suit you best. I travel quite a bit, and out of previous experience, I've come to trust the CDMA network far more than the GSM network. Having said that, it's a bit of a juggle as to which you want to commit to. The CDMA network will give better coverage over a wider geographic location, but you'll get charged double minutes if you're roaming. Alternatively, if you choose GSM, you'll have less reliable coverage, but you'll be paying the same rate as what you would've not roaming. I wouldn't rely too heavily on coverage maps. Rather try to find reviews about the area, and the cellphone coverage.
VERY important is that when you buy the phone, make sure that double minutes for life of the phone, is included. Without this feature the rates for the plans are not competitive with some of the plans other carriers are offering.
Make sure that you're not a heavy user. Tracfone is designed to accommodate people who don't spend a lot of time on the phone. And more often than not, just have a phone for emergencies, or as a back up.

Mike

{ 11/18/2010 }

Like any other product, you need to have reasonable expectations. If you are looking for an inexpensive cell phone plan, with decent quality phones and ability to talk and text, Tracfone fits the bill. For less than $50 a month, I have a good phone that I can talk on all I want and my bill is never as high as my friends, who pay as much as three times as much for Verizon, At&T, etc.

Frieda_in_NY

{ 11/18/2010 }

I switched to TracFone after paying more than $200/month for my cell phone for years. I found out about the service online and tried it, and I have been really happy with it. I cut my phone bill to under $50/month and I still talk and text all that I want. Can't beat it.

Jeremy

{ 11/18/2010 }

Track phone easily gets 5 stars from me. Tracfone is the best carrier on the market right now as they simply offer the best service and also rates. How can any of the other cell phone companies compete with what tracfone offers. Tracfone is good!

Jerry

{ 11/18/2010 }

Zero stars was not an option. I have been a Tracfone customer for 15 yrs, had nothing but problems. Just bought a new phone after 2 years, thought they might have improved, they did not.

DO NOT USE TRACFONE!

carl

{ 11/17/2010 }

horrible company, horrible service, horrible web site. I tried to add minutes and was asked for some pin # which I don't have. I couldn't get rid of the request. Called customer service and support, waited 30 mins. on hold because my call is very impt. Still no way to add minutes. I'm throwing this piece of junk away.

"Wally"

{ 11/17/2010 }

I've been using Tracfone for over 5 years now and have had just one or two minor problems. The four times that I've called CS, I found out that the problems I had were on my end due to my misunderstanding, not theirs, and things were quickly resolved. I've only had 2 dropped calls in all this time. CS has always been polite with me. I've used the phones on trips from northern Illinois to Florida, Illinois to Cape Cod - no problems. Tracfone works for me.

T.Moore

{ 11/15/2010 }

My parents have been using Tracfone for years now due to their infrequent usage and the small amount of minutes TF allows you to purchase. They don't have the worry of complex bills or contracts. I recently noticed Tracfone's SVC for seniors. They were thrilled with the new phone (which only cost me $15). The Samsung T155G is a sturdy little flip phone, which I always think is a safer bet if you're worried you may accidentally press a button that will connect you and cost you. The sound quality is great and it's hearing aid compatible. Large text makes for easy reading, 911 location assistance a must and the easiest navigation menu using yes and no answers. All round, this phone is perfectly geared for the senior user and they've had no problems using it.
As far as the cost is concerned, it only costs me $7/month to keep them connected, which is an absolute pleasure, and even if they do run out, I just purchase more minutes and the service date extends too. With no contract, no bill, minimal expenditure and fantastic coverage, I can't think what there'd be to complain about!

private caller

{ 11/14/2010 }

Any money you might save by using "tracfone" is not worth the time you will spend on another phone trying to get yours to work. Save yourself the trouble and go with a reputable phone carrier.Tracfone has no clue why theycant get the phone to work, and i am holding the cost of THEIR unknown.

tim

{ 11/12/2010 }

just bought it and have spent over 2 hours trying to activate it and get it working-- with NO success. Their customer service doesn't exist as far as I can tell. DO WASTE your money on tracphone

mike

{ 11/11/2010 }

i am 16 years old, i have had tracfone for about 2 years now because my parents decided that if i wante