|
|
|
|
|
View All T-Mobile To Go Prepaid Cell Phones Consumer Reviews
|
|
|
Average User Rating:
3
422
Consumer Reviews
Consumer Reviews
I've never really had a problem with T-Mobile pre-pay in the
4
|
K
2009/06/24 |
I've never really had a problem with T-Mobile pre-pay in the year or two I've been using it. I used to have a verizon contract, but even the $39.99 plan ended up costing me about $60 a month after all the fees, etc., and I wasn't using all of the minutes. I have a phone in my office at work and a home phone, so I use the cell mostly for the in-between times, and it ends up being significantly less expensive ($100 lasts me anywhere from 3-6 months, depending on usage). I agree they should provide you a list of calls and the minutes used, seems that should be a pretty straightforward service to use. I track my minutes regularly using #999#, and I don't believe they're "ripping you off" as some say. The upward rounding of minutes (which all carriers do) is a bit unfair, but there's not much that anyone can do about since its a contract term - we all agree to it. Service could be better indoors - I find that the signal can be weak inside restaurants and bars, but that's also partly Samsung phones. Motorolas seem to have better reception (but not nearly as nice designs). I travel overseas once or twice a year, and like having a GSM phone that I can just swap out the SIM card and be on my way. You can buy any unlocked GSM phone and use it with T-Mobile prepaid, it doesn't have to be from T-Mobile. Unlocked phones can be more expensive, but you can get pretty much any phone that works on a GSM network (T-Mobile, AT&T, or any phone sold outside the US since they're all on the GSM system). Check out www.tigerdirect.com for some unlocked GSM phones. All in all its a good service for someone who just wants a phone to use when they want to use it, but if you want to use internet or email or anything like that, or use a lot of wireless minutes, then a contract plan would make more sense.
|
Consumer Reviews
I have T-Mobile for years and it is great. Wherever I travel
5
Consumer Reviews
T-mobile is the best, hands down! I have the prepaid sidekick
5
Consumer Reviews
After spending over an hour on the phone with their customer
1
|
Susan
2009/06/18 |
After spending over an hour on the phone with their customer service....I found out that they were 'out' of available numbers for my area code...you might want to check this out before purchasing!
|
Consumer Reviews
I'm looking to get a prepaid cell phone and found this site but
1
|
Sandy
2009/06/18 |
I'm looking to get a prepaid cell phone and found this site but IF the Washington BBB has close to 23,000 complaints against TM, as stated by TKM 6-16-09 above, how in the world can this site give them an Editor's Review rating of five stars? Where can you find someone that you can trust? Consumer Reports isn't all that great either. My one star is for the reliability of this site.
|
Consumer Reviews
At least in Ventura, CA the T-Mobile service is non-existent
1
|
Jon
2009/06/17 |
At least in Ventura, CA the T-Mobile service is non-existent in areas they claim they cover and their customer service is even worse. They will sell you a phone that won't work and then refuse to refund your prepaid minutes. But the District Attorney's Consumer Affairs Division will help you get your money back. And, there are other ways also. Don't deal with them!
|
Consumer Reviews
Close to 23,000 complaints filed at the Washington Better Business
1
|
TKM 6-16-09
2009/06/16 |
Close to 23,000 complaints filed at the Washington Better Business Bureau (BBB) is "NOT" indicative of TM customers not knowing their plans. Currently, there are serious problems going on with TM and the public needs to know them. And TM customers please ignore the posters on this board telling you to go to Verizon & to know your plan etc. At minimum they show their disregard for others by being rude, and they are possibly TM shills or employees trying to do damage control!! So TM customers keep posting your experience with TM so people will know both the good & bad of TM. And if you still can't resolve your problems with TM, then as the above poster stated, file a complaint at the BBB. Hoo Rah...
|
Consumer Reviews
June 2009:Phone: Samsung Plan: pay as you goIt's funny how most
4
|
LOL @ the 1 stars above
2009/06/14 |
June 2009: Phone: Samsung Plan: pay as you go It's funny how most people "just lose" the minutes they paid for - they are not tracking correctly or simply don't understand how prepaid works. #999# from your phone gives you the money left on your account. If you cannot do this periodically, then it's your fault for losing track, not T-Mobile's. As for the billing, this is a prepaid service. It's designed to be used freely and can be disposed of when needed, so there will not be bills. Why do you need a bill? Don't you know who you call? Need to track use, just #999# write down your balance, make your call, then #999# and check the new balance. Gold Rewards bonus: once you spend $100, you reach Gold Rewards status. THEN WHEN YOU PURCHASE MORE MINUTES, you'll get the 15% extra minutes. Please note you will show a money value on your account, but if you look at Tmobile's website, you'll see how much Gold Rewards minutes cost as well as text/picture messages cost AGAINST your money amount on your account. YOU DO NOT GET FREE MINUTES during evenings or tmobile-to-tmobile or myFaves, etc. just what you load on your account. here is link to tmo's prepaid site: http://www.t-mobile.com/shop/plans/prepaid-plans.aspx READ CAREFULLY, no tricks, just misinformed users. I've had Tmo ppaid for a year and 1/2 and am very happy. It's simple to use and would only like to see more phones for use prepaid users. TIP: when shopping on tmo's site, go to PREPAID PLANS, then PREPAID PHONE KITS, because they will list "regular" phones with cheap prepaid phone prices. like the motorola renew (with contract, like $79, but if bought with a prepaid kit, like $20!). You can shop too at Walmart and bestbuy and target for cheap phones too. I wish people would read and understand before buying. Thanks and good luck!
|
Consumer Reviews
Love it - just what I need when I need it.Just picked up a Nokia
5
|
H. Thomas
2009/06/14 |
Love it - just what I need when I need it. Just picked up a Nokia 1661 from Target for $19.99. Slick little Nokia which fits my hand just right, and I love the voice alarm ("It's 4:40 AM, time to wake up"). Easiest thing to do when shopping, is just pick up a $10 prepaid card, or $25 prepaid card and add it to your minute pool. This way you keep up your supply and don't need to stress a bill. Prepaid is the way to go if you don't want to have a contract, are a moderate to low-use texter, and don't use tons of minutes. Otherwise, you'll see you are spending equal-or-more money on prepaid than you would a 2yr contract. Cool thing is, if you break or dislike the phone you have, you can pick one up at target or where ever for $20+ dollars. I think Motorola's are nearing $60 and a new samsung is out for $100. No need to upgrade any contract, just buy it and put your sim into the new phone. Prepaid is also great for anyone planning to move. I set up a 702 area code just for this purpose. Now i have a "local" number to place on resumes :-) which is a good thing. Based on my comparison shopping, Tmo offers the best value for pay-as-you-go service. Try to reach the $100 Gold Reward status as soon as possible, and get more minutes when you refill any amount. Easy.
|
Consumer Reviews
I have been with t-mobile since 2001 as a prepaid customer and
5
Consumer Reviews
best prepaid rates at $50 and $100 levels bcause they are anytime
5
Consumer Reviews
Overall - Great price, minutes last a long time and good service!
5
Consumer Reviews
The worst! Their customer service department are no help and
1
|
Dan
2009/06/08 |
The worst! Their customer service department are no help and will lock your account if you ask questions regarding your account. Try a different company but not Virgin, they are even worse as you can't understand their customer support.
|
Consumer Reviews
I love the cheap Nokia pre-paid T-Mobile for a back-up my car
5
Consumer Reviews
For those who have un-resolved problems with T-Mobile, consider
3
|
Jess
2009/05/28 |
For those who have un-resolved problems with T-Mobile, consider filing a complaint with the Washington BBB (Better Business Bureau). Within the last 36 months the BBB has received over 22,000 complaints against T-Mobile regarding the following: A) Contract Issues B) Service & Repair Issues C) Customer Service Issues Some complaints have been resolved but many have not, which is why the BBB rates T-Mobile ‘F.’ T-Mobile's corporate office is located in Bellevue, Washington, and the CEO is Robert Dotson.
|
Consumer Reviews
You can call voicemail from any other phone Luis. If service
5
Consumer Reviews
The plan is reasonable, except that voicemail calls are not included
1
|
Luis Rocha
2009/05/27 |
The plan is reasonable, except that voicemail calls are not included in the unlimited T-Mobile to T-Mobile calling. Therefore you pay 10c a minute for those, which is a rip off!!
|
Consumer Reviews
@ Disappointed - go to Verizon or AT&T, or even Criket -
5
Consumer Reviews
I love you'lls plan!!!
3
Consumer Reviews
The coverage on the map does look good but I'm having trouble
1
|
Disappointed
2009/05/26 |
The coverage on the map does look good but I'm having trouble in getting more than 2 bars inside my house. The prepaid customer service representatives are not very helpful. T-mobile will not let prepaid customers disable sms function and there is no call history available online.
|
Consumer Reviews
I love my T-Mobile-To-Go plan. I use my cel very little, and
3
Consumer Reviews
Long time prepaid customer with TM - will not quit them
5
Consumer Reviews
"Calling history & billing information is not available
5
Consumer Reviews
great service and coverage
5
Consumer Reviews
Calling history & billing information is not available online.
1
|
FC
2009/05/20 |
Calling history & billing information is not available online. This is very inconvenient.
|
Consumer Reviews
I received several text messages from unknowner users almost
1
|
CJ
2009/05/20 |
I received several text messages from unknowner users almost everyday. I asked a customer service representative to disable text messaging function on my account. was told that it was not possible.
|
Consumer Reviews
THX Charles - it's time for people to understand, not just complain.
5
Consumer Reviews
No problems, once you totally understandhow prepaid works, from
5
Consumer Reviews
it was supposed to 5 stars
5
Consumer Reviews
Another one - Zippy:$1 a day is access fee, text is not icluded.
3
|
WP
2009/05/19 |
Another one - Zippy: $1 a day is access fee, text is not icluded. There is nothing "free". Go to boost mobile - you will still be "ripp off" if you don't understand what you have.
|
Consumer Reviews
I use T-Mobile pay as you go and I'm happy. Great coverage. People
5
Consumer Reviews
We have 3 prepaid T-mobile and love it. Once you spend $100 your
5
Consumer Reviews
tmobile was doing okay for prepaid for me. i was on the gold
3
Consumer Reviews
I have the tmobile $1 a day prepaid plan seems pretty fair $1
1
|
zippy
2009/05/15 |
I have the tmobile $1 a day prepaid plan seems pretty fair $1 a day is all you pay write? Wrong they over charge me so it's like $2 dollars a day i don't know why every time i check my account balance it seems like all my money and minutes are used up at least 2 or 3 dollars are taken out of their what a rip off.And supposedly texting and web browsing is free with this plan i guess not because i get charged for that too. you know what screw this i'm switching to boost mobile $50 unlimited where i can text and talk as much as i want.Sure their phones are lame but at least i won't get over charged...
|
Consumer Reviews
No way to verify the $/minutes used. I do not know if it was
4
|
Selva
2009/05/11 |
No way to verify the $/minutes used. I do not know if it was intentional by T-mobile to hide the way they charge pre-paid customers. Don't they know it is "basic" to provide consumption details to customers who pay them $$$???
|
Consumer Reviews
I paid a lot of money for my T- Mobile that I had been saving
3
Consumer Reviews
Thought Net 10 was the way to go but reviews on all plans, including
3
Consumer Reviews
Beware of the T-Mobile prepaid plan. One month they had me using
1
|
William Paul
2009/05/05 |
Beware of the T-Mobile prepaid plan. One month they had me using 220 minutes and the next, 700 minutes, when my calling habits didn't change much. You can't go online to see a call list with accompanying prepaid minutes used, so you can't verify the amount of minutes they say you used. And they aren't willing to email you a list. So I have changed to one of their post-paid plans so I can go online to verify my minutes used. Totally, I spent over 4 hours on the phone today with T-mobile people trying to work things out. I seem to be stuck with T-mobile because it's one of the few carriers that will work with my super cameraphone that I bought privately. Also, I have had loud echo problems with some calls that I've made through their system. The only positive thing I can say is that I was able to talk to a real person relatively quickly. Several of the reps, though, were less than stellar.
|
Consumer Reviews
Can you just use your existing cellphone
3
Consumer Reviews
i was satisfied till i read some reviews. also a question how
4
Consumer Reviews
Tmobile sidekick pre paid + iphone = GOLD
5
Consumer Reviews
I have a Sidekick ID with the $1 a day plan. My two complaints
3
Consumer Reviews
Last July I got a T-Mobile prepaid phone with $10 on it. I added
1
|
Not happy
2009/04/28 |
Last July I got a T-Mobile prepaid phone with $10 on it. I added $100 so it would be good for a year. Well, in April I tried to use the phone and I had No service. I called CS and was told they had no information on the account because it was closed. I told them it shouldnt be closed I had till july 09 and showed them the receipts. I was transfered from one Hold to another till they hung up on me! This happened twice and took about 45 minutes each time. The part that gets me is that I had the better part of the $110 still on the phone and I lost my "212" number. I dont know who to call on this.
|
Consumer Reviews
They are CHEATING!! I am stingy and keep track of the minutes,
1
|
PA
2009/04/28 |
They are CHEATING!! I am stingy and keep track of the minutes, but they keep disappearing mysteriously. I am often even charged for the toll-free calls! The only way to get it reverted is to call them up immediately (and bear the long customer call process) - of course you will do that IF you realize that you've been charged for it- which you won't know! It's a wonderful catch 22. If you are still stuck with tmobile, make sure you charge it with small balances so that you know how much it is eating up, and keep checking the balance frequently. You'll still end up spending hours with the customer service, but it's your lot then. I regret that they have swindled me for at least a couple of hundred dollars in the last 6 months- and there's no way to know. DAMN.
|
Consumer Reviews
I have been a TM prepaid customer since 2004 when customer service
4
|
BGNW
2009/04/28 |
I have been a TM prepaid customer since 2004 when customer service (CS) was located within the U.S. and they were very helpful. This plan still works great for me, but I recently had to contact CS and was connected to a rep in the Philippines who didn’t even understand how to operate or correct the simplest phone problems...so yes, there does appear to be a CS problem and a big part of the problem is economy related...many businesses are doing badly & laying off workers & "out sourcing" worldwide including TM... As the previous posters suggested, try going to T-Mobile sites, their forums & other forums such as "mobiledia" for help. The BBB also gives TM an "F" rating for the corporate office located at 12920 SE 38th Street, Bellevue, WA 98006. Customers can also file a complaint there.
|
Consumer Reviews
Prepaid customer service is absolutely horrible. For over a
1
|
Melosh
2009/04/26 |
Prepaid customer service is absolutely horrible. For over a month now I have been trying to have my phone replaced by them.
|
Consumer Reviews
i think tmobile is great!my mom and dad hasn't experienced any
5
Consumer Reviews
0 Stars!!!!!!T-mobile sucks. I have been with them for way too
1
|
WTF Ever
2009/04/23 |
0 Stars!!!!!! T-mobile sucks. I have been with them for way too long, and CAN NOT WAIT for the day I get away from them one and for all. Just waiting on my new phone from my new provider. 0 stars for customer service. 0 starts for the p.o.s phones. 0 stars for the site. Its only a shame that to post a comment you have to give them even 1 star. They don’t deserve it. Nothing but issues after issue. After more then one phone that doesn’t work properly, if at all, many many hours wasted on the phone (MY LAND LINE) with "customer service", and still nothing but empty promises, I’m done. Period. If any one out there is thinking of going to T-Mobile, I strongly urge you to think about it.. HARD!! Trust me, it’s not worth it. unless you are into being treated like crap, poor service, lies, empty promises, never knowing from one call to the next if you are going to even get the call, and just generally being pissed all the time about something as minor as your phone company… then by all means, T-mobile is for you.
|
Consumer Reviews
I have tried 4 different times to call them and ask some questions.
1
|
Bill
2009/04/22 |
I have tried 4 different times to call them and ask some questions. I have held for 26, 17, 24 and 28 minutes over two days and still have not talked to someone. I just hung up each time after holding soooooo long.
|
Consumer Reviews
Customer service is horrible -- endless run arounds, no one keeps
1
|
Beck99
2009/04/22 |
Customer service is horrible -- endless run arounds, no one keeps track of service tages, no one can solve even simple problems. A $100 prepaid card, used for only 3 short calls, mysteriously vanished after about 90 days, although it was supposed to be good for a whole year. Feels like a scam operation.
|
Consumer Reviews
I have had tmobile service for 6 years. I have never experienced
5
Consumer Reviews
My dad bought a prepaid card to use in the U.S. and he has several
1
|
Very Unhappy
2009/04/11 |
My dad bought a prepaid card to use in the U.S. and he has several unused minutes. He often travels abroad for few months. Each time when he comes back to the U.S., ALL his unused minutes are GONE!! I called customer service and they said that he used the minutes, which was not true since he was abroad and did not use it.
|
Consumer Reviews
aiight so iv had tmobile prepaid since like 05 when it first
3
Consumer Reviews
Prepaid service is a bad joke. Those "gold rewards"
1
|
Irate in MD
2009/03/29 |
Prepaid service is a bad joke. Those "gold rewards" for spending a minimal amount isn't always honored. I opened the account in 2006. By 2007, I was a "gold" member so refills were supposed to last 1 year, which it did in 2007. In 2008, however, the refill did not last till 2009. I don't get a signal at the house so I didn't realize there was a problem till a friend told me a stranger answered my #. Apparently my refill in 2008 expired prematurely, the account was declared inactive and the number reassigned. Worse-I had actually refilled the # via the internet in 2009. So, after many hours of talking to customer service (English not their first language) and supervisors-all they could tell me was the number was reassigned and my old records were no longer available. Their offer: spend more money to activate a new T-mobile account and I can get the most recent refill transferred-but it will only last 90 days instead of a year. I seriously doubt it's worth the extra expense. T-mobile would surely screw up something else.
|
Consumer Reviews
I had T-mobile flex pay for several months. i loved it. i dont
4
Consumer Reviews
I swictched from t mobile to virgin moble and saved a ton of
1
|
bob
2009/03/24 |
I swictched from t mobile to virgin moble and saved a ton of money, get anytime minutes for 5 cents, should have switched a long time ago.
|
Consumer Reviews
I've had T-Mobile Prepaid since 2001 & I love it. I currently
5
Consumer Reviews
I agree completely with ZZ. "No stars or a minus for T-Mobile's
1
|
SY
2009/03/22 |
I agree completely with ZZ. "No stars or a minus for T-Mobile's customer service (but even a minus is still better than Sprint)...they seem to just be able to read their computer screen and not be able to think or solve problems...they just keep repeating the same thing over and over" They are very affable and seem to try but obviously are poorly trained. That's compounded by a clearly deficient computer knowledge base. I get a different answer from each agent I talk with; ask to speak to a supervisor and I get stonewalled; once when I insisted on talking with a supervisor they suddenly found a resolution but it never happened and when I called back to find out the reason why, there was no record of that conversation or my call; during certain times, rather than providing a message admitting that agents are not available or their system is down, they will add to the frustration by wasting your time by programming their menu in a loop or sending you to the wrong place -- making you think you selected the wrong option. But the main reason I will never get another T-Mobile pre-paid plan is they provide absolutely no statement or accounting of what I'm being charged for. I tried manually keeping track of the minutes and number of phone calls placed and received and comparing it to my balance on a daily basis but they always end up charging more than I think they should and there is absolutely no way to get a report or an explanation of the differences. You're supposed to just trust them.
|
Consumer Reviews
Pros: Seems to be the best price around, especially if you buy
4
|
Chai
2009/03/21 |
Pros: Seems to be the best price around, especially if you buy $100 at a time (or a discounted $100 card). I usually get through $200 per year, and granted, I don't use it that much, but $200/year seems reasonable. That's about $15/month. My wife has a contract with another company, and that's what she prefers, even though it's $35/month for 300 minutes, of which she uses about 20 minutes per month. But hey, she's paying for it herself. I've been with Tmobile Prepaid for at least 5 years and have always liked it a lot. Reception is good everywhere I've been so far. I brought my own phone to Tmobile, so I wasn't stuck with their Nokias or anything. Con: Customer Service. Although I've had very few issues, for example, I couldn't read news through Tzones for a couple months, when I call, I get no help. I find that no matter how many different ways I explain the problem, they are so unfamiliar with their own plans and features, it's impossible to get a straight answer. But as far as a deal, I love it. I get more help from forums online that from Tmobile themselves. Oh, and to the poster who complained about $1.10 for 10 cents...the pay by the day is $1.00 per day you use it, and you are charged 10 cents for any fractional minutes used. So, your one call for 10 seconds incurred a $1.00/day usage, plus 10 cents for the part-minute. If you'd called again the same day, you wouldn't pay the $1 again, just the 10 cents per minute.
|
Consumer Reviews
I love these people. Good Customer service, nice phone (razr
5
Consumer Reviews
I ahve had the prepaid plan for nearly one year. My wife and
3
Consumer Reviews
T-Mobile is extremely limited in its networks and is not a reliable
1
|
Alex
2009/03/09 |
T-Mobile is extremely limited in its networks and is not a reliable service at all. I couldn't even get reception in place like Los Angeles and Las Vegas. Their customer service also leaves a great deal to be desired if not outright dangerous. While ordering the prepaid phone I was transfered to various centers where people in foreign accents were at one point insisting on having my social security number.
|
Consumer Reviews
I’ve had my prepaid phone & plan for at least 3 years.
5
|
Guy Williams 3/8/09
2009/03/08 |
I’ve had my prepaid phone & plan for at least 3 years. It is working so good for me that I plan to upgrade my phone from the one I originally purchased (Nokia 6030) to one with a camera and better speakerphone. Back then, it was easy to reach a knowledgeable Customer Service Rep (CSR) to activate my phone and show me the basics of using my phone but from the complaints I am reading on this site I see there is now a problem with reaching CS, stolen minutes etc. I can only guess that TM is having layoffs of their seasoned workforce like many businesses are. As of this month (Mar 2009) the U.S. is in a full recession and is getting worse by the day!!! I only had one (1) phone problem, and it was corrected immediately. I was receiving phone calls from an unknown source, but a TM rep guided me through the steps to block the calls, from my online TM account. So go online and open a free account. Once inside your account, there are directions to block these unwanted calls, monitor your minutes and view all types of help for your phone. There is a lot to read, but it is worth it because the more you know the less frustration you will have in trying to contact CS. I only use my phone for urgent matters (no texting), and thus it is easy to keep track of my minutes and TM has not stolen any...And because I periodically read the information on TM’s site & in my online account, I seldom have to contact CS. And finally, I never pay full price for refill minutes. My gold card (1000 minutes) was purchased on eBay for $89. Make certain you check all sellers thoroughly as there are a lot of scams being perpetrated on many internet shopping sites.
|
Consumer Reviews
I hate the prepaid service with a passion.. That's all.
1
|
yali
2009/03/08 |
I hate the prepaid service with a passion.. That's all.
|
Consumer Reviews
I bought a prepaid phone from TMobile and I am very disappointed
1
|
Artyom
2009/03/08 |
I bought a prepaid phone from TMobile and I am very disappointed by the service!!! I bought the plan, and then called to another US number that provides international calling services. I called the number then connected to another number in Europe. Basically T mobile should charge me only for connecting to that US number and another company has to charge me for the international call. However, somehow T mobile charges me for international calls although they did not provide that service. Customer service just told me in their system my call appears as international. This is a stupid situation. Imagine you buy a prepaid international calling card from Wal-Mart and then call to toll free number to make international call. T mobile charges for calling the toll free number and also charges the international call according to their rates, although they did not provide that service to me. Customer service told me that they do not support prepaid cards and it is written in the contract conditions. I could not find anything about it in the contract. In any case, TMobile does not have right to charge me for the service that you did not provide!!!
|
Consumer Reviews
T-Mobile Straight Dey Sidekick prepaid plan is da plan um currently
4
Consumer Reviews
Everytime I called in, my blood pressure rises up to the ceiling.
3
|
Customer Service SUCKS SUCKS SUCKS
2009/02/28 |
Everytime I called in, my blood pressure rises up to the ceiling. The front phone service people were so unknowledgeable, unbelivable unknowledgeable. I did a quick search and looked through their site before I called in, I know more than what they know. I don't know if they keep hiring high school people to do the job and pissed customers off. The post-paid or regular plan customer service is however different like day and night. They were professional and very well educated on their product. Tmobile will definitely keep loosing people if they still keep those kids to answer the phone.
|
Consumer Reviews
T-mobile sucks!I bought a prepaid phone and actived two days
1
|
typingghost
2009/02/27 |
T-mobile sucks! I bought a prepaid phone and actived two days ago, and still waiting for confirmation! I called the services three times, and they just asked me to wait! the first guy said 6 hours, 2nd one said 24hours... and the 3rd guy said, after two days, said need another 12 hours.... If there is an option for no stars, I will select it for them! Are they doing their jobs?
|
Consumer Reviews
This service deserves no stars!!! I had the Pay by the Day plan.
1
|
Nova
2009/02/26 |
This service deserves no stars!!! I had the Pay by the Day plan. I talked for about 10 seconds on my Nokia 1680, and they deducted $1.10! Now, whats up with that? T-Mobile needs a reality check.
|
Consumer Reviews
I have had my phone for 4 years and have bought one for my son
5
Consumer Reviews
Nice selection of phones, but calls can be expensive. I also
2
|
B.W.
2009/02/04 |
Nice selection of phones, but calls can be expensive. I also wish they had mobile web for non-Sidekick phones...
|
Consumer Reviews
Astonishing how lousy T-Mobil prepaid is given the reviews on
1
|
Former store owner
2009/02/02 |
Astonishing how lousy T-Mobil prepaid is given the reviews on this site. Either the rest of the prepaid plans must be even worse, or this site is rigged. T-Mobil's website goes out of its way to be hard to navigate, and gives almost no info about the account except how many $ you have left. No way to make sure they're not dinging you incorrectly, which from the rest of my experience I have not doubt they are. The rebate that was (supposedly) offered with the Nokia 2610 I bought (a whole 'nother review about what a piece of junk THAT is) required me to call customer disservice to get my 'billing account number' for the rebate form which is mysteriously not my mobil number and does not appear anywhere on the website. That took 20 minutes and three different CSR's to figure out where to find it, so right there, most customers would have given up. But I don't give in easily so I completed the rebate form, made copies of everything (of course) and sent it in. Four weeks later the first denial- I didn't send in the correct UPC. Since there are four on the package, and nowhere on the rebate form does it specify which one is correct, I chose the most likely one since I wanted to keep track of the ESN, version # etc from the rest of the label. Wrong. So I sent them the whole rest of the label with the other three barcodes. Wait 4 weeks. Rejected. My account was not 'activated in the correct selling point'. I DON'T HAVE ANY IDEA WHAT THAT EVEN MEANS! So another call to T-Mobil disservice, another 20 minutes on hold, then a (for once) pleasant person comes on, spends ten minutes checking my information and determines it must have been a 'processing error' and he would submit it again. If they reject it again, I should call in and THEN, ON MY FIFTH TRY, they will manually override the system. Why can't they do it right now, since he just verified all my information? 'Only a supervisor can do that'. Fine. Let me talk to a supervisor. You all know the rest; 20 minutes on hold then disconnected. Again, given the high rating given to T-Mobil by this site, I doubt this review will ever see the light of day, but I had to do my part to INSIST that mobil carriers start treating their CUSTOMERS like human beings, not cattle.
|
Consumer Reviews
T-Mobile has, by far, the WORST customer service!! I have a
1
|
md
2009/01/27 |
T-Mobile has, by far, the WORST customer service!! I have a monthly plan and a pre-paid for my kids. Their okay with customers that pay monthly, but they treat their pre-paid customers like second class citizens. I will NEVER EVER EVER use T-Mobile for prepaid!!
|
Consumer Reviews
Prepaid service customers are treated as 2nd class citizens.
1
|
David Thompson
2009/01/27 |
Prepaid service customers are treated as 2nd class citizens. First, they would not let me choose a number. They gave me a number that had been recently assigned. I complained because I was getting plagued with calls that were not for me. They reassigned me a new number with the same identical results. It is virtually impossible to talk to anyone. My advice to anyone shopping for prepaid service: Don't take a chance on T-Mobile.
|
Consumer Reviews
It's the worst service I have ever experience. Tried to refill
1
|
Terrible
2009/01/23 |
It's the worst service I have ever experience. Tried to refill online, but this was cancelled without notifying me. Tried to refill again via the phone. Cancelled again without notifying me. In the end, I had to call customer service for about an hour (including lots of waiting and about 6 transfers).
|
Consumer Reviews
T-Mobile is charging me for time that is supposed to be during
1
|
JaxFLtickedoff
2009/01/12 |
T-Mobile is charging me for time that is supposed to be during the 'free' time on my pay as you go / $1 per day account. I just spent 1 hour & 35 minutes with 'cust. service.' They opened a ticket - big whoop. They are stealing from me! Anyone else? Check your balance daily!
|
Consumer Reviews
They recycle a number too quickly. I got a prepaid phone about
1
|
not so happy
2009/01/10 |
They recycle a number too quickly. I got a prepaid phone about a month ago, and I get at leat 5 calls a day from "no number" and 2 from a obviously fake number. The larger problem is, whenever these calls are sent to voice mail, T-mobile deducts from your account balance. I keep this phone as emergency only, and put $10.00 at a time, so whenever I get hit, at a minimum of 33 cents are deducted from my account, and it does not take too many days to deplete my account. I am also trying out at at&t gophone. There, I can check the incoming/outgoing call history, and how much each call is charged. SO far, I have not been charged for unanswered calls- although I was told I will be charged for. I have more trust with at&t prepaid, but it is quite expensive. T-mobile seemed reasonable since $10.00 should have lasted 90 days, but I did not like the experience of unknown numbers eating up my minutes, so I don't think I'll go with them. I'll probably try Airvoice or O2 wireless, since they have a better rate, and I already have an unlocked phone. Servicewise, I don't think Airvoice or O2 can be any worse.
|
Consumer Reviews
I won't even give them a star...I recieved my phone which didn't
1
|
Brady
2009/01/09 |
I won't even give them a star...I recieved my phone which didn't even work. I immediately called, and was advised to return phone, and they would send me another. After waiting two weeks for the other phone, which I never recieved. I called back, getting disconnected twice, and finally getting someone. They had no records of me period.. After waiting for fifteen minutes, the rep talked to the internet folks, and I appeared. I told them to credit my card, which is taking 30 days. With service like that...I'm a happy Net10 customer.........
|
Consumer Reviews
After reading all the negative comments, I think I found out
3
|
Melinda
2009/01/06 |
After reading all the negative comments, I think I found out what the problem was; MOST PEOPLE DO NOT KNOW THAT CHARGES ARE BASED ON MINUTE BLOCK!!! If you make a call that takes 30 seconds long, you will still be charged ONE WHOLE MINUTE. That is why it always look like you were overcharged. Reading reviews will help you at some point, BUT reading the terms and conditions will help you a lot more. I have no problem with T-Mobile so far. Yes the charges might be higher, but once you know the truth, and once you know what are your priorities when using mobile phone, then you'll know what best for you.
|
Consumer Reviews
I have a sidekick2 and it is prepaid. I have had this phone
5
Consumer Reviews
I have a tmobile sidekick and its great...I text all the time
3
Consumer Reviews
As of today (1-1-2009) our minutes are restored and all is well.
5
Consumer Reviews
I love t-Mobile.Had them for 2 years,no problems (yet).I have
5
|
Irwin
2009/01/01 |
I love t-Mobile.Had them for 2 years,no problems (yet). I have the prepay and am very satisfied with this plan. I also have the Verizon $1.00 a day prepay plan and to me, i prefer t-mobiles plan because its a lot cheaper and makes better sense over Verizons a $1.00 a day call plan. That dollar uses up about 10 minutes of future talk time,which sucks. The only complaint i have over t-mobile is that their phones are not hearing aid compatible.I wear 2 hearing aids,which is why i also have a Verizon prepay plan. Verizon has the best hearing aid phones and easy to use phone menus software. As for service,i recommend going to a t-mobile store instead of calling them,that way,the stores employees will fix any problems and take the Heat from the customers. Verizon is the most expensive cell phone carrier,so their service is the best,you cant expect the same service from a cheaper carrier,but if all gos will,t-mobile is still the best deal around. From my surfing around on the web for prepay carriers,it seems that ALL carriers dont care too much for prepay customers. verizin has a special dept just for its prepay customers.
|
Consumer Reviews
I am going through a terrible time with T-Mobile now, my husband
3
|
Jean
2008/12/31 |
I am going through a terrible time with T-Mobile now, my husband lost his phone Sunday night. I called T-Mobile customer service after reading on the website about what to do about a lost or stolen prepaid phone. Call them tell , they will reserve the SIM card, set minutes to zero for 30 days. If you find the phone it will be restored or a new phone will be activated with the same number or a new number and your minutes that was on your account when your phone was reported lost.( No minutes were used, lost phone was never found.) We had 1853 in minutes, a Gold Rewards customer, at the 10 cents a minute. So far after 5 calls to customer service we have 336 minutes,112.00 and calls are 33 cents a minute. I can't seem to get through to them about our minutes and about what they tell you they will do for you. We have two phone, been with T-Mobile for 3 1/2 years, this is the first problem we have had and it could cost us almost 200.00 to do what they tell you to do and not be, honest on their part, to follow through on their own statement of responsibility.
|
Consumer Reviews
I just got a NOKIA 2760 2 days ago, and to tell you guys, IT'S
5
|
Stan
2008/12/28 |
I just got a NOKIA 2760 2 days ago, and to tell you guys, IT'S AWESOME! You can't beat the service and plans. I don't really talk a lot but I got the Pay By The Day plan and it's 10x better than the Pay As You Go Plan because for $1 dollar a day, (Only on days you use your phone) you get: Unlimited Nationwide calling to any T-Mobile number, Unlimited Night Minutes starting at 7:00PM ending at 7:00AM and to call any other number it's at a low rate of $0.10 per minute. On Pay As You Go of course, You get GOLDREWARDS (15% more minutes after a purchase of $100 in minute refills). I had AT&T GOPHONE previously an then Virgin Mobile. Both of them sucked. Since I live in Chicago, there should at least be 2 bars or more for signal strength. When I was in my house, I wanted to make a test call to my house phone and on both of them, there was no signal at all in the house. With my T-Mobile phone, in my house I always got 5 signal bars. So basically, the previous services I had (Virgin Mobile, AT&T GOPHONE) were expensive, and had horrible signal. I am a very first custumer of T-Mobile and I'll never switch to any other service.
|
Consumer Reviews
I activated my phone and it is supposed to send you a text message
2
|
Brittany
2008/12/27 |
I activated my phone and it is supposed to send you a text message with your number and telling you that you phone is fully activated. After 20 hours i still haven't received that text. Ive tried to re-activate my phone but it still isnt working. The machine you talk to when activating says my phone number is 'a'
|
Consumer Reviews
I've had T-Mobile prepaid service for about 2 years and I love
5
Consumer Reviews
MINUS 5 STARS for security and customer service,,,,Was ok until
1
|
POED
2008/12/21 |
MINUS 5 STARS for security and customer service,,,,Was ok until they shut it off,,3 hr later and a trip the branch found my number,pin,sim number didn't exist..the branch spent over 1 1/2 hr on phone and finally got me a new number,,, $60 of time gone they finaly gave it to me,,,,3 WEEKS LATER !!!! ""BINGO"" no service no number no password,,,,instant replay,, constant lies about me changing number reporting stolen,turning off,, but then making calls after it was turned off,,,$62 in time gone,,,,,,people in the branch were great after 1 1/2 hrs and they just gave me a new # and some time,, customer service morons are real thick headed, THEY JUST DON"T UNDERSTAND,, if their system fails and your number/pasword gets hacked twice in 3 weeks you haven't done it that they have a problem,,,,I got the phone for emergency (can't trust them anymore) and traveling and hardley ever use it,, when the time is gone so am I
|
Consumer Reviews
t-mo prepaid is ok.truth:all companies suck i say go for sprint
3
Consumer Reviews
Some of these negative comments are hilarious. Every company
5
Consumer Reviews
Don't try porting your number. It is H-E-L-L!!! I called at least
2
|
Joe
2008/12/18 |
Don't try porting your number. It is H-E-L-L!!! I called at least a dozen times and talked to guys with strong accents and they cannot even understand basic numbers. One time I have to repeat the same number 3 times before he can understand. Friendly, yes, but absolutely incompetent. When they tried to transfer me to the porting agent, I got cut off. I decided to forget porting and just accept my fate.
|
Consumer Reviews
T-Mobile was absolutely frustrating to try to have a customer
1
|
proverizon
2008/12/18 |
T-Mobile was absolutely frustrating to try to have a customer service assoc. answer questions about simple service problems. I also checked my account online to see fees that noone could explain. It seemed as though their own employees did not know the company's plans. I was placed on hold and passed from person to person for 1 solid hour before I gave up, hung up and cancelled the service. I have been with Verizon(prepaid)ever since and been VERY satisfied with every aspect of service! The plans are very reasonable and no hidden fees!
|
Consumer Reviews
T-mobile services is great :) they have plenty of prepaid plans
5
Consumer Reviews
Well, after reading all these reviews regarding cheating on prepaid
1
|
mik
2008/12/15 |
Well, after reading all these reviews regarding cheating on prepaid minutes, I went to the Better Business Bureau website. T-Mobile has a rating of F, with over 23000 complaints in the last 3 years - and the vast majority are unresolved. By comparison Virgin Mobile has about 1100 complaints over the same period and about 800 are resolved in some form. BBB gives Virgin a rating of 'unsatisfactory' I was ready to purchase a T-mobile prepaid phone and changed my mind. Thanks for this format
|
Consumer Reviews
I have used this service for 4-5 years now. Overall I am very
4
Consumer Reviews
Enjoy using T-M's prepaid with only a few major difficulties.1)
3
|
Miles
2008/12/12 |
Enjoy using T-M's prepaid with only a few major difficulties. 1) Where I live, Marin County, CA, coverage is sparse. 2) Cannot block spam calls which are received even if reported to the do-not-call list. 3) Customer service, although very polite frequently leave much to be desired, and really don't know the facts. For instance, I had invested $95 and put in $10 more to cross the $100 mark, and lo and behold my cost per minute increased to I think it was 20¢/minute. Had to go through 3 people before it was set straight. (They insisted I would now get the $10 rate, not the $100 rate) 4) Not using Sidekick, hence no internet access. 5) A few months ago attempted to learn about FlexPlan, but no one had info! perhaps better now, I'll check one of these days, because it allows internet which I would primarily use for overseas phone calls. 6) No T-M phone office within many miles and all selling their service here knows almost zero. Now what's good about it: 1) Previously had ATT postpaid and with the limited number of calls the cost was 20¢/min. It's now 10¢ and expires in a year from last payment. 2) I frequently leave the country for a month and ATT has no vacation policy for postpaid. T-M does allow 1 vacation leave a year for up to 90 days -- and will not be charged the monthly during that time. 3) Voice connections are almost always clear and strong.
|
Consumer Reviews
Most people say T-mobile has horrible customer service. Well
5
Consumer Reviews
I tried to purchase minutes with a credit card online over 5
2
|
Kris
2008/12/10 |
I tried to purchase minutes with a credit card online over 5 times! Each time they said that it did not go through because they called my home phone and they did not work. Each time I sat with my phone beside me for hours and no luck. I ended up going to target and buying a refill card but that was a painfull process
|
Consumer Reviews
I was content with T mobile. Sept. 1/08 suddenly lost signal
3
Consumer Reviews
account balance goes from $8 to $0 in one day and you can't check
1
|
Unhappy Customer 2
2008/12/07 |
account balance goes from $8 to $0 in one day and you can't check your own account history. Callers are unable to leave voicemail, and you don't get notified. Not even that you've missed a call. Customer service is NOT the same on the prepaid plans as on the monthly pay plans. T-Mobile really does not want people to use this plan.
|
Consumer Reviews
As for customer service, no stars or a minus,, they seem to try
1
|
zz
2008/12/03 |
As for customer service, no stars or a minus,, they seem to try but the broken English and failure to understand what your saying,, gets real old,,they just don't get it !!! it is almost identical to my experience with Dell customer service people, they seem to just be able to read their computer screen and not be able to think or solve problems,they just keep repeating the same thing over and over, It all started when they shut my phone off, when I called my number was not recognized as a number in their system,,,I got a different # off web and explained,, so they transfered me to same place again, still couldn't thru ,called back, hold,, they tried to do the same thing again,DUH! people the number is no good,,,,finally got some one who listened,,, my phone number was not in their system,,the sim card number was not either,resolving is useless on phone,,gave up and went to T Mobile store,,,rep spent about 1-1/2 hrs on phone trying to explain them my phone number was OK and I had the original sim card holder, I think they were telling him it was counterfit or ??, all were ligit as they had just texted me at the number on the last refill and it was still on my phone,,,then they said then it was shut off a month earlier,, then there was calls made after it was shut off, then it was reported stolen 3 weeks after it was shut off,and more calls made,,,finally they just gave me a new number and of course my $70 time was gone. now I had $12 time ,,,they just couldn't understand because all my info was apparently gone,and I guess they figured I was lying,I finally got a supervisor who offered $1.20,,,then $10,,,then 20,,then 30 and finally decieded to give me my $70 which he did not do,,,that night I called again and had to go thru same sick routine,,,I ended up again demanding they give me my credit,, NOW !!!,,,they finally did,,,,,I have found the best way to to deal with these people is first jut their full name, employee number and to be firm and aggressive and just keep asking for their supervisor or some who has authority to handle the problem,,total time wasted was about 5 hrs,,,,I was considering a regular plan but now I doubt it,,,the stock symbol for this company is DT which is DEUTSCHE TELE AG ADS,,,,T Mobile is the US operation
|
Consumer Reviews
CUSTOMER SERVICE is bad ! I called the activation line and it
2
|
Unhappy Customer
2008/11/26 |
CUSTOMER SERVICE is bad ! I called the activation line and it was tranfering me (I guess) I heard music playing for a while, then it was slient. Then it disconnected me. Bad customer service.
|
Consumer Reviews
They air this annoying message reminding you to refill whenever
1
|
R553
2008/11/26 |
They air this annoying message reminding you to refill whenever you're down to like 2 bucks. I check my balance everyday and I asked them to take it off and they refused. Pretty dumb customer service.
|
Consumer Reviews
I use T-mobile from year 2001 from the day I wanted to have a
5
Consumer Reviews
I love t-mobile but i found out that net 10 is much cheaper as
3
Consumer Reviews
Been with T-Mobile's pre-paid calling plan for about a year and
5
Consumer Reviews
it alright. the pay-by-the-day works good cause all of my friends
4
Consumer Reviews
i'm just a kid, and if anyone else is you know that you don't
3
Consumer Reviews
Prepaid plan is a great deal but also the epitome of " you
1
|
John Innocenzi
2008/11/12 |
Prepaid plan is a great deal but also the epitome of " you get what you pay for" do not expect any help from customer service if you have phone or coverage issues. Price is great when buying 1000 minutes but issues with coverage and customer service (or lack of)
|
Consumer Reviews
I just bought my samsung sim from att, its a prepaid phone. this
5
Consumer Reviews
11/5/08I read the reviews before I got my mom, who was coming
1
|
BK
2008/11/05 |
11/5/08 I read the reviews before I got my mom, who was coming for a visit from abroad for about 2 months, a plan. I did notice that several people were claiming that T-mobile was "stealing" minutes but the majority of reviews were positive and my previous experience having a regular phone plan with T-mobile several years ago was good. I got my mom a $50 card with 400 minutes thinking that this should be enough. The minutes were gone in less than a week. I was a bit surprised but I figured: ok, she talked on the phone a lot. I went to the store to refill the minutes and the store clerk suggested that I get FlexPay My Faves plan, so she can call for free her favorite 5. I got 600 whenever minutes, free nights and weekends and Faves for $49.99 (plus taxes and surcharges, etc. - $66.71 all together). I figured that this should hold my mom. A few days later (including a weekend), i checked the balance and to my shock saw that 143 whenever minutes have been used up. Plus there were 39 My faves "free minutes", all together: 182 minutes. Now, my phones has a registry and according to this registry there were 107 minutes used total. The majority of calls were to the Faves. I called the customer service the first time around 11 pm ET. I have to echo others reviewers: it was the WORST customer service experience that I remember, even worse than Time Warner (and I hate those people with passion, but at least they are not trying to cheat you). For some bizarre reason, somebody at t-mobile came up with an idea that if you say the customer's name after every two words, that will somehow be pleasing to the customer - believe me, it is EXTREMELY annoying, especially when your complaint is not being addressed in any reasonable, making at least remote sense, way. By the time the customer service rep started telling me that my phone can not be used with My Faves (after their own store suggested this plan and set it up in the store), I lost patience and asked for a supervisor. The supervisor, of course, was "on another call." I was promised a call back within 30 minutes. I asked the rep what should I do if I don't receive this call. After assuring me that i WILL get a call, she said that I can call back and say that she is a liar. As you can guess, I did NOT receive any calls within an hour. I called back and immediately asked for a supervisor, explaining briefly what happened. She rep asked me to give her 5 minutes to try to resolve my problem. I gave up, although it was already after midnight and I have to get up around 7 am. However, when she started reading my contract back to me, I almost lost it. Her supervisor was also "on another call." I told both reps that I will join other people online who talk about stolen minutes and customer service quality and will be writing to the BBB but I do need to get the problem resolved. At 2 am (and I did explain to the first rep that i was on the East Coast), I received a call from the first rep's supervisor. She did make an attempt to explain what happened to my minutes: it was "due to engineering problems" that my minutes were not correctly credited to the Faves. Her explanation for more than 60 minutes discrepancy between the total number of minutes registered by my phone and T-mobile calculations was even worse - but at least she tried. She said that the calls are rounded up to the next minute (which would require at least 60 calls to accrue the extra 60 minutes. I didn't have any strength to fight at that point (around 2.30 am). She told me that 50 minutes would be credited back because they were supposed to be My Faves minutes and she gave me another 50 minutes for my pain and suffering(my words, not hers). I couldn't deal with this issue anymore for a few days and I did get a land line, so my mom now makes most of her calls from that line. Today I decided to review the minutes usage to make sure i actually got the credit and to make sure that nothing fishy is going on. The data I found on their site was for the first two days. I called customer service to find out if I can get this info some place else. I was told that i can NOT until the end of my billing cycle. As I promised T-mobile, I AM spreading the word on the net. I will be writing to the BBB when I get more time and I am seriously considering writing to the DA to see if they can open an investigation into what appears to be blatant and brazen consumer fraud.
|
Consumer Reviews
I was a T-Mobile Prepaid customer for a year. It was great. I
4
Consumer Reviews
I have had T-Mobile Prepaid for about 3 years and have liked
3
Consumer Reviews
Every time I turn around it is time for me to reload. I can talk
1
|
CLR
2008/10/22 |
Every time I turn around it is time for me to reload. I can talk to someone for 3 minutes and $4 dollars will be gone off the phone. It was only intended for emergencies. I am not your typical telephone person. I just hate talking on the things, so for me to keep spending $10 dollars a week is crazy. I have to have a phone to ensure that my children can reach me at all times, but T mobile has me reluctant to pick up the phone because I know I will lose $4 dollars for one call.
|
Consumer Reviews
Beware! Count your minutes and what you're being charged. I went
4
|
Amber
2008/10/21 |
Beware! Count your minutes and what you're being charged. I went to a store and bought the $100 for 1000 minutes plan, which expires after a year. The SIM card came free and I put it into my own PDA and it works fine. I had my Net10 phone number ported over within a day. The T-mobile plan was supposed to be 10 cents a minute, no matter what, no B.S., according the guy in the store, T-mobile's website, and the paperwork they gave me. I made a few calls and saw I was being charged 11 cents a minute, and also being charged whenever somebody DIDN'T answer the phone. So I called customer service who were friendly and helpful but when pressed for answer to WHY I was being over charged, finally admitted: "I don't know." She handed the problem to "the only person in this call center who has access to fix pre-paid accounts" and told me it would be handled within the hour. Six hours later I was still being overcharged, so I called customer service again, and the problem was finally fixed because I kept pressing and pressing, asking the customer service rep for her rep ID and a ticket number for my problem and just being diligent. They fixed it in the end, and it's working okay now but I don't feel I can trust this company now and am disappointed. I only switched to T-mobile because NET10 was doing something equally sneaky with my minutes and I can't use their SIMs in my own phones. I was hoping for no more dishonest bullshit and that's what I was faced with right-off-the-bat from T-mobile. I'll say this however, their customer service is way better than NET10 and the fact I can use their SIM in my own phone without having to buy one of theirs is a big plus. And 1000 minutes for $100 expiring in a year is a great deal. JUST MAKE SURE YOU'RE ACTUALLY GETTING THAT DEAL. DO SOME MATH THE FIRST DAY YOU USE YOUR PHONE AND CALL CUSTOMER SERVICE RIGHT AWAY AND BE VIGILANT.
|
Consumer Reviews
This company has the worse customer service I have ever seen.
1
|
jJEAN
2008/10/21 |
This company has the worse customer service I have ever seen. If you need to speak with a manager to resolve an issue they never call you back. They also promised my service would be activated within 24 hrs, yet 7 days later I still have no service. Don't waste your time with them.
|
Consumer Reviews
although the service is fine, certain shops demand $100 for registration.
1
|
realooser
2008/10/16 |
although the service is fine, certain shops demand $100 for registration. what a cheet!
|
Consumer Reviews
i have had this service for a couple of year and i really like
5
Consumer Reviews
I have a question about the pay by the day plan...with this
4
|
Vicky
2008/10/07 |
I have a question about the pay by the day plan... with this plan can you pay with a refill card? my parents are making me pay for my own phone, so i need refill cards.
so if anyone knows anything about thats please tell me asap, i need a phone.
thanks.
|
Consumer Reviews
Your Refill Cards are a complete hassle !!I have yet to get one
5
Consumer Reviews
The service used to be fine but lately I have been having a very
2
|
ricoast
2008/09/24 |
The service used to be fine but lately I have been having a very hard time getting soeone on the phone that can help.
|
Consumer Reviews
i love T-Mobile.ive been with them since 2004.back in 2004 i
5
Consumer Reviews
Great service,strong signal in most of metro Detroit,You can
5
Consumer Reviews
Some here have said try beating 12.50 a month...my Virgin mobile
3
Consumer Reviews
I gave up my att contract for tmobile to go,and also I had a
5
Consumer Reviews
Worst customer service department I've had to deal with in 50
1
|
VC King
2008/09/12 |
Worst customer service department I've had to deal with in 50 years!
|
Consumer Reviews
9/4/2008:Loving T-mobile's pay as you go plan. I'm using a Motorola
4
|
TMOprepaidUser
2008/09/05 |
9/4/2008: Loving T-mobile's pay as you go plan. I'm using a Motorola V195s which is a basic phone with loud ringers, bright screen, easy to use keypad, and picked it up on t-mobile.com for $29.99. This deal came with a $10 airtime card, and a bonus $25 refill card and free shipping. After activating the phone, I began receiving spam from 401. These spam texts are Gemini and Aries horoscope text messages and for the life of me I was unable to find out how to stop them. Sending STOP, CANCEL, END, etc didn' work. So what I did, was go to MENU, MESSAGES, (clicked the Menu button), then went to INBOX SETUP, TEXT MSG SETUP, SERVICE CENTER NO., and deleted the last number of the listed number. This effectively disables messaging from being sent/received by my phone. I found this tip out at mobiledia dot com, and it has worked for me so far. The voice quality is slighty muffled compared to my Verizon's Chocolate 2, but for the price of the phone it's very usable. I suggest that anyone considering a T-mobile prepaid, or any other prepaid phone, to pick up a package at a local retailer or online and use it for a week to see if it will fit your lifestyle and sync with your expectations. Worst case scenario is that your out $40 bucks ($30 phone + $10 airtime). I'M HAPPY TO HAVE SWITCHED! Good luck to others - you'll be happy you saved some money.
|
Consumer Reviews
I'm another $100 / 1000 minute a year customer, satisfied for
5
Consumer Reviews
I bought T-Mobile's prepaid plan for my mom and she LOVES it!
5
Consumer Reviews
I had Tmobile for some time. I have to say i was happy with it.
4
Consumer Reviews
8/27/08: @ David. You must have T-Mobile prepaid confused with
5
Consumer Reviews
yeah, if you read the fine print you will find out that they
1
|
david
2008/08/26 |
yeah, if you read the fine print you will find out that they charge the moment you press the talk button even if your call doesn't go through so you lose a minute every time you touch your phone. The minutes are rounded and they even charge you on incoming calls you don't answer! this is stealing! I made a mistake getting into this. Yep, I never heard anything like this in my life! It sucks, the plan looks great but this detail ruins it all, you will run out of your minutes very fast. How can you charge for calls that you don't even make or receive? Wow! they figure out everything just to suck your money out of your pocket! Vampires!
|
Consumer Reviews
Excellent service and value. Reviewed prepaid plans at great
5
Consumer Reviews
I was paying a ridiculous amount of money for two cell phones
5
Consumer Reviews
I have been searching for the perfect cell phone plan for me
4
Consumer Reviews
I've had T-Mobile for 1 & 1/2 years now. I live in a remote
5
Consumer Reviews
This company is rude, steals minutes and refuses to furnish any
1
|
JimAZ
2008/08/19 |
This company is rude, steals minutes and refuses to furnish any proof of minutes used. It sounds like a good deal till they rip you off and tell you tough. I would avoid this company !!
|
Consumer Reviews
Cannot ask better! I am a Canadian resident who visit time to
5
Consumer Reviews
Would give 0 stars if available. HORRIBLE customer service! Go
1
|
Dana
2008/08/15 |
Would give 0 stars if available. HORRIBLE customer service! Go with another company such as Net10 or AT&T. Don't waste your time and money with T-Mobile.
|
Consumer Reviews
Working well so far. Easy set-up and activation. They offer
4
Consumer Reviews
I love my T-MOBILE Phone it works great and i save alot of money
5
Consumer Reviews
I've been using T-mobile pay as you go plan for several years.
5
Consumer Reviews
Terrible customer service. Very long waits on hold and when
1
|
Ned
2008/07/28 |
Terrible customer service. Very long waits on hold and when you finally get someone they're idiots and couldn't answer my questions. Got switched around to different departments, on hold again for too long and get more idiots that don't know anything. How could this be?? I was so frustrated that I sent the phone kit back and I'm back with Tracfone.
|
Consumer Reviews
I just got T-Mobile to go today. I just ordered a blackberry
5
Consumer Reviews
I originally went into a T-Mobile store and purchased an activation
1
|
David
2008/07/13 |
I originally went into a T-Mobile store and purchased an activation kit for prepaid. I already had my own phone so all I needed was the sim card. It came with 10 minutes on the card from the store already. The problem I had is talking with customer service trying to add minutes to my phone from my own credit card. The first representative demanded to know all my personal information including full name, date of birth, social security number, verified address, billing address on credit card, cv2code, even asked me past questions only available on my credit report such as which county have you owned a home, etc. And last but not least, then she wanted to call my bank to verify I am the actual card holder! OMG! So I gave her the number on the back of the card, the phone number is to my bank, however it is a credit union and is closed on Sundays (which is today). She came back on the line and said she couldn't take my payment to purchase 1000 minutes for $100 because she couldn't reach anyone at my bank due to it being closed. I absolutely could not believe what I was hearing. I provided everything she asked for, I had the credit card right in front of me and she still REFUSED to take a payment for minutes. After demanding a manager, she returned with her "supervisor" I told her I wanted a manager to talk with and she disconnected the phone call on me. I called back, talked to another customer service rep who told me she could take care of my problem, that she would be happy to add the minutes, etc. Then later returned to the phone and saying I can go to a T-mobile store or an authorized center that sells refill cards and I can buy one there. So she COULD NOT help me as she said. This is ridiculous! Needless to say I stubled upon this site while looking for another provider. Stay away from T-Mobile!
|
Consumer Reviews
@ Brian: Do you know about the $1.00 a day plan TM has? If you
5
Consumer Reviews
I had T-Mobile for about a year and left in 2007 for better calling
4
Consumer Reviews
Their website advertises a T-Mobile Activation kit for $6.99.
1
|
Jimmy M.
2008/07/07 |
Their website advertises a T-Mobile Activation kit for $6.99. You can place the order, fill in the info, provide you credit card info ,but then, T-Mobile will not sell you the SIM card. You simply are entered into a telephone solicitor/marketing department data base and are constantly harassed with efforts to up sell. Stay away from companies that offer something that they will not sell just to get your name in their marketing database!
|
Consumer Reviews
I've been with T-Mobile for 3 years now and love not having to
5
Consumer Reviews
I'd give 10 stars for my plan if they had it. For light to medium
5
Consumer Reviews
been with tmobile 2years,who would have any other prepay! on
5
Consumer Reviews
I have the sidekick $1.00 a day plan and am relatively satisfied
4
Consumer Reviews
I used to like t mobile and have been a pay as you go customer
1
|
amanda
2008/06/24 |
I used to like t mobile and have been a pay as you go customer for over 3 years, but I have over 770 minutes left on my plan, the phone needs to be re loaded within 2 days or I'll loose them all, and my number is not being recognized and I can not refill online or over the phone, even though it is still active and I can call the phone from my other t mobile paid plan;(
|
Consumer Reviews
I am using T-Mobile pre-paid service for last 4 years and love
5
Consumer Reviews
I enjoy the service. No problems whatsoever. A customer for
5
Consumer Reviews
"C-Slim" stated this above, but it should be said again.
3
|
M-T
2008/06/07 |
"C-Slim" stated this above, but it should be said again. Check out the coverage maps for prepaid service and notice if your area or an area you will be traveling to is an 850MHz zone. These are NOT covered by the prepaid service. The way they word things is a little tricky. If you check the "Extended Coverage for Prepaid and FlexPay FAQs" page it will tell you that "850MHz roaming allows T-Mobile customers to access roaming service in areas that previously were not accessible." They fail to mention that this is only for postpaid service and NOT for prepaid. If you look at the regular "Extended Coverage FAQs" (accessible from a link in the page for the regular "Personal Coverage Check) it will explain further. "850MHz roaming allows T-Mobile postpaid customers to access roaming service in areas that previously were not accessible. Currently 850MHz roaming is not available for T-Mobile Prepaid customers." This means that my house in Midcoast Maine, as well as many other areas nationwide that seem to be covered by T-Mobile upon first glance, are indeed not available if you take the prepaid route. You have to remember that these companies are out to make money. You have to be very careful not to let them trick you into spending too much money, signing up for a service that doesn't fit your needs, etc.
|
Consumer Reviews
I TXT all the time, I TXT way more than i call and its rediculous!!
1
|
billy jean
2008/06/02 |
I TXT all the time, I TXT way more than i call and its rediculous!! its 10cents to send and 5 to recive...plus their prepaid phones are really crappy..
|
Consumer Reviews
I have several T-Mobile ToGo phones. I use them as glove box
5
Consumer Reviews
I've been using T-Mobile for over a year. The information given
5
Consumer Reviews
I love my T-mobile service. I bought a Gold card last year and
5
Consumer Reviews
Awesome service! Their $1/day plan gives me unlimited 7pm nights
5
Consumer Reviews
I HAVE T MOBILE IN WISCONSIN AND HAVE NEVER HAD SUCH POOR RECEPTION
1
|
chip
2008/05/30 |
I HAVE T MOBILE IN WISCONSIN AND HAVE NEVER HAD SUCH POOR RECEPTION ON A CELLPHONE IN MY LIFE. trachphone works fine.
|
Consumer Reviews
I have checked in on all T-Mobile Phones Even The Prepaid phones
5
Consumer Reviews
I am very disappointed with T-mobile's Pay by the Day prepaid
1
|
Jiem8501
2008/05/28 |
I am very disappointed with T-mobile's Pay by the Day prepaid plan. Only two weeks after I got my phone, I have been stolen 30 minutes from my account. They paid me back eventually. But they lost my trust! The phone is for emergency only. During the two weeks after I got the phone, I haven't made any call except setting up my voicemail. But they claimed I made a call on a certain day but refused to give me the phone number. And I was told it is too late to dispute it becasue it happened a week ago. All I can say is the customer service is VERY POOR!
|
Consumer Reviews
T-mobile's pay-as-you-go plan is the best choice for me. $100
5
Consumer Reviews
Its great as long as you dont actually have to make a call. The
1
|
James
2008/05/07 |
Its great as long as you dont actually have to make a call. The coverage sucks here in the northeast. I had better coverage with my old Trac-fone!!!I just hope that when i have an emergency, (thats why i have a cell phone),that im within a hundred yards of a tower.Otherwise i might as well send up a flare.
|
Consumer Reviews
I like the new plan that they have now with free m2m and free
5
Consumer Reviews
@ Dee: Yes, with T-Mobile you get free mobile-to-mobile AND free
5
Consumer Reviews
Wow!!! I've just visited T-Mobile's website and guess what? T-Mobile
5
Consumer Reviews
A great deal for those who don't constantly chat. I've used this
4
Consumer Reviews
I have been using the T Mobile pre-paid service for about 14
4
Consumer Reviews
my parents have t-mobile and they buy 100 dollar cards and use
1
|
guest
2008/04/11 |
my parents have t-mobile and they buy 100 dollar cards and use their phones for a couple of days and are allready out of time. T-mobile is a money sucking service and i don't reccommend them
|
Consumer Reviews
I've had T-Mobile To Go prepaid mobile service for about 2 yrs
5
Consumer Reviews
Very verg good for those who do not use cell phone a lot. Strongly
5
Consumer Reviews
Fair . Network is limited and has holes in my area . Needs to
2
|
Pete
2008/04/01 |
Fair . Network is limited and has holes in my area . Needs to add call records online (even VM has thus) and online text messaging on/off switch and mtext messaging pack options (like VM).
|
Consumer Reviews
I have had my t-mobile to phone for 2 years. I love it, in 2
5
Consumer Reviews
I am a longtime communications dealer and user of various postpaid
5
|
WhipperSnapper
2008/03/26 |
I am a longtime communications dealer and user of various postpaid and prepaid phone services also. I have read reviews that were very good and many others, if not most, that are so horribly written...no wonder people cannot use their phones or get good customer service. Why does anyone want to use services which charge ridiculous fees for small minute purchases, and also add on daily charges if you use the phone even one minute per day?? I have long concluded that T-Mobile is the best for the money and service, by far. My wife doesn't use many minutes per month, so we went to a prepaid plan for that account. I had a 600 minute plan with free nights and weekends, but she wasn't using more than an hour monthly. So I simply obtained another local number and went to prepaid for her phone. I buy a 1000 MINUTE card/refill for $85.00-$92.00 discounted ($100.00 plus tax at most centers), and it's good for ONE-FULL YEAR, with NO monthly requirements at all. The first year, she only used about 400 minutes, so I figured a $10.00 add-on would carry her for another year or so. It did. People, WAKE-UP! Don't get ripped off by all these cheezy plans and hype, just because of advertising or peer pressure. I have a postpaid 1500 minute business , plus free nights and weekends, T-Mobile plan for $44.95 a month. Now, that's a lot of time! And I sometimes don't even use a 1000 of that, but I'm keeping it because I'm "grandfathered" in on the rate plan. If I was only using 200-300 minutes monthly, then I would switch to a prepaid T-Mobile account and purchase a 1000 minute refill every three to five months. That would still only be $20-33.00 monthly...with NO TAXES and FEES. Now, getting back to our prepaid T-Mobile account; even if we only use 83 minutes a month, that would equate to only $8.33 per month for a full year without expiration. Then, roll the balance for another year for only ten dollars, unless you need more time. Ours has worked out to about $6.00 per month for approximately 60 minutes monthly. When I last rolled it over at the year's expiration, there were 556 minutes left, we added another 100.00 1000 minute refill, leaving us with 1556 minutes for the next year! I suggested she talk more...you know women can do that...lol. Plus, another good thing; T-Mobile is a GSM service, like AT&T, Cingular, Rogers (in Canada), and several other local providers. There are NO ROAMING Charges, or daily fees with T-Mobile. You still have ALL the features and services of a postpaid account. You can use any one of dozens of phones, including AT&T and Cingular, if they are unlocked (even an iphone). Just remove your SIM card and place it any unlocked or T-Mobile phone, and it works...instantly. Do your research before you leap.
|
Consumer Reviews
I don't really like this prepaid plan. 10$ is like 30 min. and
1
|
temptation
2008/03/26 |
I don't really like this prepaid plan. 10$ is like 30 min. and for me it doesn't even last up for a month, i have to keep refilling it every 2 weeks. Its sucks. You cant even talk at all you get charged for every second. There is on unlimited offer. Sure its cheap but it does rip you off
|
Consumer Reviews
HAD TO PURCHASE NEW PHONE AS OLD NUMBER WAAS GIVEN AWAY..THEY
1
|
MARY
2008/03/20 |
HAD TO PURCHASE NEW PHONE AS OLD NUMBER WAAS GIVEN AWAY..THEY CAN DO THAT WHEN ITS NOT ACTIVE...BOUGHT NEW PHONE..COULN'T JUST BUS SIMS CARD...NOW TRYING FOR 3 DAYS TO REFILL CARD NO CAN DO ON LINE COOMES UP WITH "EXPERIENCE TECH PROBLEM" TRY BACH TRIED ON 3 DIFFERENT DAYS..SENT E-MAIL REPLY "WE WILL COONTACT ARE RESOOVE IN 24 HRS...TIME HAS COME AND GONE..CALL 800 NUMBER STILL WAITING TO SPEAK TO SOME ONE..MEANWHILE I AM STUCK WITH 2 PHONES AND CAN'T GET SERVICE..ONLY TIME STORE CLERKS OR MANGER WAS HELP FILL WAS WHEN I HAD TO PURCHASE PHONE...I HAVE WARNED EVERTONE I KNOW..I WAS HAPPY TO SEE THAT OTHER HAVE HAD PROBLEMS WITH THIS COMPANY.
|
Consumer Reviews
I will never again buy a single minute from this "company"!
1
|
Dallas
2008/03/17 |
I will never again buy a single minute from this "company"! I am a causal user, at best, yet they claim I used 998 minutes of my 1,000 in less than 6 months - Impossible ! I asked for a detailed Call List for the #'s to where these alleged calls were made, but they responded that they keep no such records! I said what ?! Then can they know how many minutes were indeed used & how can I, the consumer, dispute alleged or hijacked calls ?! I mean, let's face it, the calls are out there floating for anyone with tech experience & nefarious ideas to steal & we as consumsers, do have a right to dispute them! They now won't even respond, as I asked for a supervisor! Nope, stay away from this "business'. I asked a general question in a few Forums & 83% of all who responded said they too will leave T-Mobile when their contracts are done, due to poor, or lack or customer service. And the Samsung Phone is not at all good.
|
Consumer Reviews
I put $50 on my phone Thursday at 3 p.m. and on Friday at 10
1
|
Rachel
2008/03/15 |
I put $50 on my phone Thursday at 3 p.m. and on Friday at 10 a.m. my balance was $13. I thought maybe I just put $10 on my phone and not $50 but nope. They stole my money!!! So when I called to complain they tried to tell me I used it all on text messaging and instant messaging. How can one person text that much in that amount of time?? I would have had to send over 300 messages!! What did I text in my sleep or something?? Come on now. I am done with this company.
|
Consumer Reviews
I love T-Mobile To Go. After buying a $100card minutes are 10
5
Consumer Reviews
I haven't had many problems with t-mobile to go (when I use to
4
Consumer Reviews
Its good. Better then tracfone and virgin mobile.
5
Consumer Reviews
After I was done with Virgin Mobile, I decided to go with T-Mobile.
4
Consumer Reviews
I use my phone a couple of times a week so I'm averaging about
4
Consumer Reviews
t mobile was fine till I tried to refill my minutes.then they
3
Consumer Reviews
So far so good, I don't see anything wrong with this plan. People
5
Consumer Reviews
Got tired of paying $40 a month on a contract, so I went with
4
Consumer Reviews
i have a razr with t-mobile and it rules!
3
Consumer Reviews
I've been on Tmobile prepaid for several years and love it. Always
5
Consumer Reviews
I have been with prepaid T-Mobile service for 5 years now and
5
Consumer Reviews
Just arrived from EU bought a WM Nokia model with 10$ free time,
1
|
Erik
2008/02/17 |
Just arrived from EU bought a WM Nokia model with 10$ free time, lasted about 3-4 min (local calls). Bought a 50$ refill; Now the phone log says 105 min total in AND out airtime and my account at t-mobile 1,25$ and 10 min. Where did my money go? I send max 3-4 sms (text) and the calls were only local, some of them were even to t-mobile free 800 number. Trying to get support from there web site give me: Server error: An unexpected error has occurred. We apologize for any inconvenience, please try again later. I dialed about 12 different numbers in the period, I recived about 9 calls, had one missed call, in total my call log lists 22 calls. I wonder if anybody would be able to explain where did the money go? Gues I'll try to call customer service tomorrow - but deff not using the mobile (though I thought it would be free). Is kind of hard recomending the compagny if they say you get arround 400min/50$ and expirience 105/60$ - right?
|
Consumer Reviews
I think Tmobile To Go service is quite a great service but their
4
Consumer Reviews
I've had a T Mobile prepaid phone for about 3 years now. I HIGHLY
5
Consumer Reviews
After researching all the wireless prepaid plans I still believe
5
Consumer Reviews
I LOVE T MOBILE I had for it for a three years and I just love
5
Consumer Reviews
Cheap to buy but then expensive if you buy lower denomination
1
|
red
2008/02/04 |
Cheap to buy but then expensive if you buy lower denomination cards. Minutes expire too fast. Try boostunlimited, its the best.
|
Consumer Reviews
I have bought a t-mobile to go plan.I have made 10 calls to customer
1
|
JoJo
2008/02/02 |
I have bought a t-mobile to go plan. I have made 10 calls to customer care asking them to take someone else name off my caller ID (he had the number before I) and to put my name on...I get promises that it will be taken care of and this has been going on for 4 weeks and I am totally frustrated....customer care does not care. Can anyone help me?
|
Consumer Reviews
T-mobile is awesome, I buy 1000 min which last me a whole year
5
Consumer Reviews
Who buys a $10 card unless you're in a jam? That's like putting
5
Consumer Reviews
I hate my tmobile prepaid service. When I get a sim card form
2
|
Will
2008/01/27 |
I hate my tmobile prepaid service. When I get a sim card form them some strange has my phone number. I get charge for wrong number or a miss call. I got my phone back on friday last week with a $10 card and it's lasted three days.
|
Consumer Reviews
I love my tmobile prepaid service. If you can afford the $100
5
Consumer Reviews
I have a prepaid sidekick3, and i love tmobile service. they
4
Consumer Reviews
I used to be on a T-Mobile plan, which was all well and good,
1
|
Valence
2008/01/13 |
I used to be on a T-Mobile plan, which was all well and good, but now that I am forced to use the Prepaid system, I am anything but satisfied. It is one of the most expensive pay-as-you-go services, and comes with no features whatsoever, such as free night/weekend minutes, free T-Mobile to T-Mobile calls, and the text prices are outrageous. If I had any other option, I would take it. The Gold Member discount is okay, but no better than that. I would avoid using this service like the plague, unless you make about a phone call or two a day.
|
Consumer Reviews
Read the fine print.For those that think the prepaid service
2
|
C-Slim
2008/01/12 |
Read the fine print. For those that think the prepaid service has the same "quality coverage on same network as plan subscribers", you are wrong. The coverage map shows 850 MHz Roaming Coverage and T-Mobile Roaming Coverage From the FAQ: "What is 850MHz roaming? 850 MHz roaming allows T-Mobile postpaid customers to access roaming service in areas that previously were not accessible. Currently 850MHz roaming is not available for T-Mobile To Go customers." Much of Main, New Hampshire, Vermont, New York, are 850MHz roaming areas. Does that mean I won't be able to use it at all there? Check out all the other areas in this system. This service is not for many travelers. Coverage in my area is such that I'd have to be outside any time I'd want to use it. So I have to shop around for something better for me.
|
Consumer Reviews
I find T-mobile prepaid basic and fast to activate. I buy a pre-activated
5
Consumer Reviews
T-mobile Prepaid is Outstanding!!
5
Consumer Reviews
All I can say is -- Virgin is better.PROs: (1) T-mobile uses
3
|
Annabel
2007/12/24 |
All I can say is -- Virgin is better. PROs: (1) T-mobile uses GSM technology phones, which means they have better battery life than cdma stuff. It also sticks with good brands: Nokia, Samsung, etc. (2) Also, it has the lowest minimum-monetary-commitment-rate: $40 per year to maintain your service. (Virgin has $60 per year when linked to a credit card, $80 otherwise) CONs: (1)Really pricy minutes, unless you commit to at least $100 per year. Text messaging is expensive too -- Virgin offers 5 cents sent or received, half the price of t-mobile's 10 cents. (2) The cheapest phone offered is $40. Virgin's cheapest is... free, if you're a first time customer, $10-20 otherwise. Granted, Virgin's phones are Kyocera -- the Yugos of the cell phone world. Still, some (like the K10) are pretty sturdy. (3) T-Mobile website BLOWS. You can never get a straight answer from them as to how much things cost. They tell you you have so-many minutes, but they never tell you how much they cost, per minute.
|
Consumer Reviews
I purchased a t-mobile to-go phone for $40 in October and bought
1
|
Guest
2007/12/14 |
I purchased a t-mobile to-go phone for $40 in October and bought $100 card so I could get the gold rewards. Soon after, my phone lost the ability to send and receive calls and T-mobile "customer service" said there was no record of my phone number or sim card. We went back and forth over the course of 2 months and, in the end, T-mobile screwed me for $100. They suck.
|
Consumer Reviews
T mobile to go sucks. I get harrassing phone calls and they wouldnt
1
|
JOE
2007/12/08 |
T mobile to go sucks. I get harrassing phone calls and they wouldnt give me a diffrent number. I bought a 369.99 dollar phone to and they didnt refund that bull crap@@@@####$$$$%%%
|
Consumer Reviews
A special separate one-star rating for the 15 minutes that I
1
|
poet
2007/12/03 |
A special separate one-star rating for the 15 minutes that I wasted trying to add minutes via the web app and the 10 minutes and bazillion characters I had to navigate before FINALLY re-upping my airtime. The web app should NEVER, EVER be that slow for customer transactions.
|
Consumer Reviews
Because I don't live on my phone, I prefer prepaid service (cheaper
2
|
poet
2007/12/03 |
Because I don't live on my phone, I prefer prepaid service (cheaper for me in the long run). What I despise about T-Mobile is its apparent cutback on what web services are available through prepaid. Enough with treating us like second-class citizens! I could get a "regular" (read: overpriced) contract today, but I don't choose to waste more than $100/year for airtime. Puhleeeze! Why can't I subscribe to five-digit text message services like my stock alerts or BBC News? Jeez. I thought y'all were the customer-friendly company. Guess I'll eventually get a Crackberry and reconsider the best prepaid service for my needs.
|
Consumer Reviews
I bought my phone after researching hard and this is the best
3
Consumer Reviews
its great
5
Consumer Reviews
It's a real burden on your wallet after a while; somehow im always
1
|
Casey
2007/11/27 |
It's a real burden on your wallet after a while; somehow im always losing minutes from rounding up calls and once you get down to the last ten minutes, it says your balance is to low to complete the call. Honestly I feel like I was cheated out of a lot of money. NOT the best service for your phone or wallet..
|
Consumer Reviews
Why can't we get free nights and weekends and M2M .Give us something
3
Consumer Reviews
I have had att, cingular, and t-mobile.The others ripped me on
5
Consumer Reviews
Reasonable rates (on gold rewards plan) . No gimmicks like Tracphone
2
|
Pete
2007/11/24 |
Reasonable rates (on gold rewards plan) . No gimmicks like Tracphone etc . Unfortunately the network is just mediocre and there is no call record available online .
|
Consumer Reviews
this sucks the last time i checked they didn't even have service
1
|
Heater
2007/11/21 |
this sucks the last time i checked they didn't even have service where i live in the omaha nebraska area I give a flat 1 star.
|
Consumer Reviews
I've had T-Mobile Prepaid for about 3 years and am very pleased
4
Consumer Reviews
Absolutely outstanding plan for folks like me that use 100 minutes
5
Consumer Reviews
I really like the prepaid T-Mobile On-The-Go.Its really goog
4
Consumer Reviews
I've had T-Mobile to go for years now and I'm thinking about
3
|
mneezy
2007/11/06 |
I've had T-Mobile to go for years now and I'm thinking about leaving them. The Good: I can't remember the last time I had a dropped call. Call clarity is great. My wife has Cingular and sometimes when I use her phone I can barely hear what the other person is saying. Plus their selection of prepaid phones is pretty good, and the calling area is enormous. The Bad: If you use your phone a lot, then you would be better off NOT using T-mobile, because you will be spending a lot of money. $10 for 30 min- can be used up in a single call. $25 for 137 min will be used in less than a week. If you have bad credit, and need to use your phone a lot (like me), I would check somewhere else first.
|
Consumer Reviews
I cannot beleive, i waited this long toget one. I got one for
5
Consumer Reviews
I'm looking for a cell phone provider after AT&T took over
3
|
Lauren
2007/10/30 |
I'm looking for a cell phone provider after AT&T took over Cingular (no problems with Cingular) then proceeded to ruin my life by charging me for service they never provided, sending me on wild goose chases with c/s reps sending me from one place to another and keeping me on hold. Every time I called it took at least 1-2 hours of my time to get absolutely nowhere. After it was all said & done, I was told I couldn't be refunded for the 5 mos. of service I was charged but never received, that they would only refund "one month" When I asked WHY? I was (eventually) told "that was their policy." Oh, REALLY??? Of course I can't put them in collection for the money they owe me, but they would do it to me in a heartbeat. Anyway, sorry to go off on a tangent... the reason I'm writing is to thank everyone for their reviews, I think I will give TMobile a try. Was going to try Alltel, but there were too many negative reviews. *** ALSO *** I read several complaints about buying phone cards that had already been used, & I read something about that. I guess some people will write down the numbers by the bar code, and then use it themselves. That makes the card useless, but you won't know that until you buy it & try to use it. They were doing it with gift cards, too. So before you buy it, ask the checker to veryify that it hasn't been used.
|
Consumer Reviews
correction:Above I said T-Mobile does not have BS "daily
5
Consumer Reviews
T-MOBILE (Excellent Choice)#1 quality phones like a Moto Razr
5
Consumer Reviews
THEY NEED TO HAVE FREE NIGHTS AND WEEKENDS LIKE ALLTEL HAS .
2
|
SCOTT
2007/10/18 |
THEY NEED TO HAVE FREE NIGHTS AND WEEKENDS LIKE ALLTEL HAS .
|
Consumer Reviews
They lose a star for patchy reception in certain spots outside
4
Consumer Reviews
T-Mobile > TracfoneI used to have Tracfone,but they would
5
Consumer Reviews
I recently started using T-Mobile and am very pleased so far.
5
Consumer Reviews
alltel prepaid is best unlimited texting free nights an weekends
1
|
papi pinga
2007/10/03 |
alltel prepaid is best unlimited texting free nights an weekends 10¢ a min usage t mobile sucks
|
Consumer Reviews
I have been using T-Mobile's prepaid service for about 1 1/2
4
Consumer Reviews
I have had my phone for 2 years now and i love it i always have
5
Consumer Reviews
I researched all the prepaid services out there and found T-Mobile's
5
Consumer Reviews
Customer service leaves a lot to be desired. God forbid you
1
|
Ed
2007/09/21 |
Customer service leaves a lot to be desired. God forbid you should ever need a PUK code, because you will have to drive to a T-Mobile store to get your phone unlocked. T-Mobile UK lets you get a code via the web, as does AT&T. T-Mobile USA makes you present a picture id IN PERSON. That's not very good customer support at all.
|
Consumer Reviews
I have been extremely happy with T-Mobile prepaid service. I've
5
|
JerseyGuy
2007/09/20 |
I have been extremely happy with T-Mobile prepaid service. I've used Tracfone and Verizon prepaid, and though both were decent, I feel that T-Mobile gives me the best value. For $100 (less if you buy a card at Wal-Mart) you get 1,000 minutes which are good for one year. I have had zero problems in terms of coverage. There customer service is first class: friendly, knowledgeable people who are native speakers of English! I also recently discovered, to my delight, that when you call 411 for a number, after giving you the number you can opt to get it text messaged to your phone. I also love their My T-Mobile website. You can fill out contact information for your phonebook and get it sent directly to your SIM card. As far as the phones go, not real sexy selection with the prepaid kits, but they're decent phone. The Nokia I have is a very good phone (Nokia makes very solid products). But because T-Mobile is on the GSM network (as is Cingular/AT&T), you can purchase any unlocked GSM phone, slip in your SIM card, and away you go. I just bought an unlocked Motorola RAZR and am looking forward to it coming in the mail.
|
Consumer Reviews
I love T-mobile-To-Go. I've been a customer for over 2 years
5
Consumer Reviews
Just so there isn't any confusion, with the ToGo phone, there
3
Consumer Reviews
i just got t-mobile to-go like an month ago.i like the phone,but
4
Consumer Reviews
T-mobile has the cheapest pre-paid plan considering that they
4
Consumer Reviews
STAY AWAY FROM VIRGIN MOBILE. Bad customer service, different
1
|
Tricked by VirginMobile
2007/08/30 |
STAY AWAY FROM VIRGIN MOBILE. Bad customer service, different stories and rules depending on who answers, untrained and unconcerned staff. Even the supervisors seem to have "job security" no matter how they treat you. NOTE: They refuse to give a headquarters address. Nigeria? Russia? Secretive and unprofessional. There is nowhere to complain to that will get you anyware. Go for NetZero or Tracfone for real human beings on the other end of the line. Also beware hidden Virgin Mobile charges and pitches to make you pay more.
|
Consumer Reviews
I have 4 T-mobile prepaid accounts in my household. First - you
5
Consumer Reviews
i, like others, use my phone very infrequently. By buying the
5
Consumer Reviews
^^^LOL!You're giving them 4 stars even though you haven't tried
1
|
d
2007/07/31 |
^^^ LOL! You're giving them 4 stars even though you haven't tried them yet? Good luck adding minutes or, more importantly, getting it activated if/when you do decide to buy it. Their services have been down for like the past 5 days.
|
Consumer Reviews
i havent yet bought a cell phone from t-mobile.it would be my
4
Consumer Reviews
We purchased To Go phones from a retailer. Activating the phones
3
Consumer Reviews
I was on the phone for almost 15 minutes getting my phone activated
2
|
d
2007/07/27 |
I was on the phone for almost 15 minutes getting my phone activated and at the final stage I get a recording telling me the service was unavailable. I tried again the next day and managed to get it activated. No big deal. A few days later I bought a refill card and made several attempts throughout the day trying to add minutes. Nothing. It beeps three times at the end of the 10-minute process and the line goes dead. I can't do it over the phone and the mytmobile website has been "down for routine maintenance" since yesterday. I'm starting to have regrets.
|
Consumer Reviews
I have had T-Mobile Prepaid for months. Here are my ratings...Phones:
4
Consumer Reviews
T-mobile is a very good provider, with a good display of phones.
4
Consumer Reviews
love it
5
Consumer Reviews
very good phones from tmobile
3
Consumer Reviews
if you only use your phone for text or just for calls...a $10.00
5
Consumer Reviews
cough wheeze:)switch to kajeet at bestbuy
1
|
yomomma
2007/07/13 |
cough wheeze:)switch to kajeet at bestbuy
|
Consumer Reviews
I'm a very light user (and rarely send or receive text messages),
5
|
ScottM
2007/07/09 |
I'm a very light user (and rarely send or receive text messages), and I bought a $100 refill card (1000 minutes) with the phone. Now I can keep my account active by spending $10/year and won't need to buy another $100 card for several years. That's the best of both worlds: Cheap minutes with the $100 card, and cheap per-year cost with the $10 cards. Call quality is good. T-Mobile also offers a very limited free internet service, so you can check news headlines and sports scores. I have absolutely no complaints about T-Mobile prepaid, and there aren't many things I can say that about.
|
Consumer Reviews
T-mobile is AWSOME!! You don't have to worry about those stupid
5
Consumer Reviews
I had Verizon formore than 8 years. Since I was set up for no
5
Consumer Reviews
TMobile is only so-so if you are heavy into texting. But I'm
4
Consumer Reviews
I just needed a basic phone for occasional use outside my home.
5
Consumer Reviews
Absolutely love T-Mobile prepaid. I am way over contracts with
5
Consumer Reviews
There are many more positive reviews here than at the Mobiledia
3
|
PrePaid Shopping...
2007/06/13 |
There are many more positive reviews here than at the Mobiledia Forums re: TMobile. And it's refreshing! I had already written off TMobile earlier today and have been reading at this site all afternoon (the only other prepaid, out of the long list of options at this site, that sounded good was the Page-Plus). But now I just may consider TMobile again (I guess it boils down to which coverage will work in my area: CDMA vs. GSM). ---------------------- Previously I was with Cingular month-to-month (contract expired several years ago) and had a good plan, grandfathered-in from when Cing first came to town, $29.99 ($38 w/all the taxes) for 250 day/1000 N&W, and unlimited TEXT msg. I do like the free texting for weather alerts and such, but never even use the phone minutes anymore so that's like $451 annually wasted. ------------------ With TMobile, as everyone has said, $100 a year, and will need a new phone as Cingular (now AT&T) is bugging me to switch to their GSM phones even though they have not converted my area yet and don't have to until Feb. 2008. ------------------ In all the reading I have done today on pre-paids I have yet to see anyone diss AT&T/Cingular for their willingness to hand over customers' private records to the feds for their phony "terrorist" scares. That's the main reason I will not support AT&T/Cingular even if they had a good prepaid (which they don't), but it's the principle of the thing. Beware of GW Bush and the global elites rising dictatorship and the sneaky way of coming up with all sorts of "excuses" (all manipulated) in order to take away freedoms and monitor everyone's business. (Do research re: "New World Order.") -------------------------- Great reviews, thanks for all the helpful info and tips (reduced rate refill cards, starter kits, etc.)
|
Consumer Reviews
I don't like how on the website they don't tell you what they
3
Consumer Reviews
I just got rid of my verizon contract,and even paid a termination
5
Consumer Reviews
T-Mobile is a great prepaid plan. There is no act. fee and my
5
Consumer Reviews
Here's the deal, If you're a yapper, get a contract! stop bitchin
5
|
leatherapprentice
2007/05/29 |
Here's the deal, If you're a yapper, get a contract! stop bitchin about pre-paid plans costing too much. Better yet if you're too damn busy runnin your mouth all day on a phone and can't afford it, don't get one. No Cell company is gonna say "Listen up people,here is a great plan for those of you who don't pay your bills, we make millions on all the other suckers paying for phone service through us,please we insist, heres a free plan on us" Either shut up or pay up like the rest of us. I have the sidekick plan, and make very little calls. $1 per day for unlimited txt,email,wrls internet,& AOL IM? thats a great deal! Anywhere else would cost you a min. of $39.99+ a data plan. Either way, pick one, contract or pre-paid, it doesn't matter, you still have to pay. Stop calling everyone you know and telling them about every single insignificant minute of your day and you won't pay as much.
|
Consumer Reviews
I really enjoy T-Mobile. I must make one statement to the less
5
Consumer Reviews
When you buy the pre paid card at the store they are already
1
|
Sue
2007/05/21 |
When you buy the pre paid card at the store they are already used. When you call t mobile you are left on hold for over an hour and who knows how much longer. I finally hung up.
|
Consumer Reviews
I think this company rocks. I do not have the phones yet but
5
Consumer Reviews
The $100 for a full year prepaid plan is the best around if you
3
Consumer Reviews
Transferring un-used minutes to another phone would be great,
5
Consumer Reviews
Great deal on minutes (10c/min) but they make their money with
1
|
Text Message = rip off
2007/05/15 |
Great deal on minutes (10c/min) but they make their money with text messaging. It 2 times more expensive to send messages w/t T-mobile than Cingular. Also very expensive text messaging to your friends outside the states.
|
Consumer Reviews
BEWARE!!!! People need to be aware that stores are selling the
1
|
Karen
2007/05/14 |
BEWARE!!!! People need to be aware that stores are selling the To Go cards and when you go to put the minutes on your card you are told the Pin has already been used. T Mobile will not do anything and the store will not do anything. T Mobile would not even give me the phone number of the phone who has my minutes. I have the reciept and card.
|
Consumer Reviews
For those that keep asking for a way to transfer their minutes
5
Consumer Reviews
yes, if you want to allure more clients. it is better to allow
3
Consumer Reviews
Wow, this is a good site for getting some solid info
4
Consumer Reviews
I think I am going to write TM too. Couldn’t hurt and they
5
Consumer Reviews
I MADE THE FOLLOWING SUGGESTIONS TO T-MOBILE ON THEIR WEBSITE:1)
5
|
Mark T.
2007/05/12 |
I MADE THE FOLLOWING SUGGESTIONS TO T-MOBILE ON THEIR WEBSITE: 1) Allow T-Mobile prepaid customers to access Mobile To Mobile minutes with all T-Mobile Customers. 2) Issue a $170/2,000 minute “Platinum Card” with automatic rollover features and “no” expiration. 3) Allow T-Mobile prepaid customers to transport their un-used minutes to another T-Mobile prepaid phone. This I believe would enhance an already great prepaid plan!
|
Consumer Reviews
Thanks to all the “objective” reviews on this site, I was
5
Consumer Reviews
Look at all the facts. Some plans may start out cheaper than
5
Consumer Reviews
T mobile straight up sucks I hate your pre-paid plans. Im going
1
|
Analexander
2007/04/30 |
T mobile straight up sucks I hate your pre-paid plans. Im going back to virgin mobile they are a hell of alot better than you guys.
|
Consumer Reviews
I got my sidekick 3 a couple of months ago. I don't really use
5
Consumer Reviews
So far so good...though if T-Mobile wants to be the best prepay
3
Consumer Reviews
This site is to let people know about t-mobile to go,prepay service.I
5
|
Peter
2007/04/29 |
This site is to let people know about t-mobile to go,prepay service.I wish that people would stop being stupid morons talkng about broken and bad phones,or free nights and weekends,this is strait prepay,its not like contract.People should study prepay service before writing dumb comments.I am a college student, gave up my cingular contract for t-mobile prepay service,because the service is good,it is not like contract where you get more goodies,but with contrct you have to pay out of your butt $$$$$$.Prepay is only fo people who use cellular for only making and receiveing calls,only when you need it,not calling every moron in the world.
|
Consumer Reviews
talk about dropped calls. It doesn't get a very good signal.
1
|
wendy
2007/04/28 |
talk about dropped calls. It doesn't get a very good signal. Indoors at a business forget it. I do not like this phone.
|
Consumer Reviews
Hands down this is the best pre-paid plan. I have written to
5
Consumer Reviews
T-mobile to go is great. $100 for 1000 minute and it last for
5
Consumer Reviews
I've had AT&T (now Cingular) and Verizon for over 10 years.
5
Consumer Reviews
I buy two (2) $100 Gold Cards (2,000 minutes) & I’m all
5
Consumer Reviews
just got my phone! working good for me!
5
Consumer Reviews
i am so luck i see this reviews before i make my decision. So,
3
Consumer Reviews
I didn’t know this plan existed, I only knew that I didn’t
5
Consumer Reviews
REGARDING THE REFILL MINUTES:T-Mobile To Go prepaid minutes comes
3
|
Guest
2007/04/21 |
REGARDING THE REFILL MINUTES: T-Mobile To Go prepaid minutes comes in the following denominations/minutes: $10/30 min = 33 cents/min $25/130 min =19 cents/min $50/400 min = 12.5 cents/min $100/1000 min = 10 cents/min So unless you are very hard pressed for money, don’t even purchase the refill cards in the $10 or $25 increments, because it defeats the purpose of trying to cut the high expense on your phone bill. Try to aim for the $100 card to obtain the best savings and you won’t have to worry about refilling for the entire year! You can make calls for the same rate anywhere within the U.S. on T-Mobile's network, and they do not charge an “access fee.” The area they cover has expanded greatly in the last few years, and they can be found in most major cities from California to New York and many rural areas too. If you use your phone for basically phone calls, then you can easily keep track of your minutes. But if you are using texting, making international calls etc. then rates are higher and there are extra charges. This plan is good with all of their prepaid phones with the exception of “The Sidekick” which has different rates entirely. This is indeed a wonderful plan for low volume users, emergency use and for people who in general want to lower their phone bill expense. No more contracts for me!! Thank you T-Mobile!!
|
Consumer Reviews
I've had T-mobile prepaid since the time they were known as Voicestream...
5
Consumer Reviews
With this prepaid plan T-Mobile has now made it affordable for
5
Consumer Reviews
GREAT GREAT GREAT IS ALL I CAN SAY !WHERE ELSE CAN YOU GET 1000
5
Consumer Reviews
I spend only $100 - used 1000 minutes last year "great"
5
| | | |