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View All Straight Talk Prepaid Cell Phones Consumer Reviews
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Average User Rating:
3
297
Consumer Reviews
Consumer Reviews
Just wanted to add a little information that I think some ppl
4
Consumer Reviews
called yesterday, somehow the order for my replacement phone
3
Consumer Reviews
Hi Joanna!In sending and receiving pic msgs, it also uses data.
5
Consumer Reviews
get full bars in my house samsung 451 pretty good phone got voice
5
Consumer Reviews
Hi humnbird!Yes u can download real tones. www.straighttalk.com
5
Consumer Reviews
HI truckinbozo!Yes u can port ur # from AT&T. just make sure
5
Consumer Reviews
HI fightingsaints!you're right, we can't download games on ST
3
Consumer Reviews
To ST Users:U may use this line:"Please turn off the Pre-call
5
Consumer Reviews
Hi Joanna! Nice question that u have raised on text messaging.
5
Consumer Reviews
Love my ST service and 451c phone I've had for about a week now.
3
Consumer Reviews
Since the call center English isn't very good it is necessary
3
Consumer Reviews
RE Remaining time message. ON first call I talked to a supervisor
3
Consumer Reviews
Called monday and they said they were sending a new phone and
3
Consumer Reviews
They refuse to remove the very annoying and time wasting minutes
1
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Robert
2009/11/14 |
They refuse to remove the very annoying and time wasting minutes available for this call -- 16 hours and something. I am gong to dump this phone at my earliest opportunity
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Consumer Reviews
I live in Northwest Florida and have been having sporadic issues
4
Consumer Reviews
Yes you can turn off the pre-call recording. Call customer service
3
Consumer Reviews
Got my Samsung on line and activated it on line. Everything went
4
Consumer Reviews
Got the Samsung R451-C phone last night. I had an initial problem
3
Consumer Reviews
Forgot to include this in the last review: I ported my Tracfone
3
Consumer Reviews
Follow-up to post on 11/9: I like the phone a lot, but apparently
3
Consumer Reviews
I had no problem porting my number-it took less than an hour.
3
Consumer Reviews
One thing that is not right with the auto billing option the
3
Consumer Reviews
I was taken in by the price immediately, but when I went to activate
2
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Jennifer
2009/11/13 |
I was taken in by the price immediately, but when I went to activate my phone the nightmare began. I went on line to activate my phone easy enough.I at first entered in that I would like to activate my phone using my old number, then my friend calls me and says that they told him that it would take two weeks for AT&T to release my number and therefore two weeks before I would be able to use my new phone so I tried backing out of it and just activating the phone using a new number, using the form I was currently filling out online,and it would not let me so I called the activation number and tried to explain to them my problem I was asked my serial number and activation code about 25 times and transferred between about 15 different people.Not one of those people were fluent with the English language which made it that much more of a frustrating experience that lasted for 3 days then my phone decided that it needed a code that I did not have to activate my voice mail this time I was hung up on the first time I called and the second time I had to explain myself over and over again before the guy even knew what my problem was,30 minutes later I had voice mail but my blue tooth still wont work and I think I need to learn a new language before I am even willing to call them back!
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Consumer Reviews
Horrible!! I just got the phone yesterday, and activated it
1
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MikeM
2009/11/13 |
Horrible!! I just got the phone yesterday, and activated it ok but was not able to access yahoo email. I called tech support today and the second person I talked to said they were having a problem with yahoo email and that it would be fixed soon. BUT that I had been on the internet last night for 86 minutes and already used all of my 30mb of data. WHAT? I haven't even used the internet yet. The phone was just sitting on my desk all day with the slider closed, which closes the browser/web functionality! I talked to a supervisor and he said that their wasn't anything wrong with their system, or errors on their end, and basically he didn't believe me. And he could not do anything about the 30MB that were gone that I did not use! WOW. So this phone is going back to Walmart ASAP! Talk about lousy service, that's no service at all. I paid for something I couldn't even use. -Mike
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Consumer Reviews
StraightTalk - nice and cheap, great alternative to a land line.
5
Consumer Reviews
First of all, I've never written a review for anything, but thought
5
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jdnewsome
2009/11/13 |
First of all, I've never written a review for anything, but thought I just had to this time! I got the ST service with the $45 plan for unlimited everything with the Samsung R451c slider phone with the full QWERTY keyboard. I love this phone and the plan...best thing since sliced bread. I'm sorry to hear about others having phone or CS problems. I charged my phone, activated it online and immediately was able to make & recieve calls, text message and my browser immediately went to my homail and facebook accounts. It wouldn't go to my yahoo, but I've seen that this is a problem they're working on, so this is something I can do without until they get this bug worked out! I bought all the accessories at WM that this phone needs to work to it's optimum level: the bluetooth headset, and a 4 GB Micro SD memory card for the picture and MP3 features that will allow for 1000 songs and tons 'o pictures and ofcourse I got the cord to be able to plug into the computer to download music and transfer pictures! I love the video/picture quality of this phone, just vivid and crystal clear resolution!I haven't tried the MP3 player feature yet, but I'm sure I'm not going to be dissappointed! I hope everyone doesn't read the negative experiences of the few, and tries this phone and service. I am dropping my Tracfone phone and plan as soon as my minutes expire, since I was spending $40/mo for 400 minutes, and now only have to spend $5 more for unlimited EVERYTHING! A no brainer! CS sucks everywhere else, so I guess it's just luck of the draw and ask to speak to someone who speaks English as their 1st language!
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Consumer Reviews
I live in Northern MN and bought the ST Samsung R451C. I went
5
Consumer Reviews
is this service like booast mobile...cus booast was horrible
1
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Rita
2009/11/13 |
is this service like booast mobile...cus booast was horrible i couldnt get text messages up until 3 days and people would attempt to call me and the message on the other end would say unable to locate server blah blha i wonder if this is how straight talk is..it sounds like an afforable plan but i wouldlike to know what the real deal is????
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Consumer Reviews
I've got 2 ST phones, they are horrible!! battery life is ridicilous,
1
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james
2009/11/13 |
I've got 2 ST phones, they are horrible!! battery life is ridicilous, customer service is extremely bad! I could've kept my plan for 55$ a month and had great a great phone, and great service,
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Consumer Reviews
i am very upset with ST right now! i am so tired of them telling
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irrate!
2009/11/12 |
i am very upset with ST right now! i am so tired of them telling me that they will call me back or i need to call them back within 4 to 24 hrs and then 24 hrs go by and they havent called u back! so u call them again, and what do they say?????? they tell u to call back in 24 more hours!!! and im even more tired of hearing..."can u hold on for TREE minutes while i update your information to my supervisor". yes that is how they say it TREE minutes!i have the samsung... the phone is nice! CS SUCKS! I AM REALLY THINKING ABOUT CALLING THE "BBB" TO COMPLAIN! It is against the law for them not to let you talk to a representative that speaks English as their first language!!!!!!!! my web browser doesn't work! just like everyone elses on here that ported their # to the ST samsung phone! i am calling tracfone corporate office tomorrow! i really really hope that they can help me!
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Consumer Reviews
Horrible!! I got the phone yesterday, and was not able to access
1
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Mike McMillin
2009/11/12 |
Horrible!! I got the phone yesterday, and was not able to access my yahoo email, so I called tech support and they say there is a problem with yahoo email that will be fixed soon, then they tell me I was on the internet the night before for 86 minutes and my 30MB of data are all used up. WHAT? I didn't even connect to the internet at all. The phone was sitting on my desk with the slider closed, which disconnects the browser/web functions! And the supervisor tells me there is no error on their end, he doesn't believe me, and he can't change my minutes/mb's. Thanks for nothing! So the phone is going back to Walmart ASAP!
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Consumer Reviews
I left 1 star because I do not have the service yet. I do have
1
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Sheila
2009/11/12 |
I left 1 star because I do not have the service yet. I do have a question though. Does anyone have ST in Minnesota (about an hour north of the cities) and what has your reception been like? Thanks in advance!
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Consumer Reviews
I switched from Verizon family plan, I had 3 phones and I was
5
Consumer Reviews
I changed over to Straight Talk for the simple fact that it is
5
Consumer Reviews
I do think that there are problems. Customer service has acknowledged
5
Consumer Reviews
You know Mark, I think sites like this largely attract people
5
Consumer Reviews
My number ported from Sprint in less than 10 minutes! Did I
5
Consumer Reviews
I was thinking about getting the LG 290C...can any one tell me
3
Consumer Reviews
I purchased a ST phone last month I love the talk service but
1
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Tee
2009/11/11 |
I purchased a ST phone last month I love the talk service but don't purchase the ringtones they have they don't work and it's HELL to get your money back for the ringtones credit back to your account they will take your money and act as if you never purchased the ringtone and you have to file a dispute with you cardholder to get that money back. The internet doesn't work at all.
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Consumer Reviews
This is the Samsung slide qwerty phone, the $99 which should
1
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Full Qwerty
2009/11/10 |
This is the Samsung slide qwerty phone, the $99 which should be awesome for internet. But the internet doesn't work on it. WTF
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Consumer Reviews
Yeah the guy at Wal-Mart told me the 45 dollar plan is good for
1
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Full Qwerty
2009/11/10 |
Yeah the guy at Wal-Mart told me the 45 dollar plan is good for unlimited calls, text, and web and 'would be good for youtube.' I had my number ported over from an old net10 phone that died of water damage. Phone works great except no web.... "Error: Requested content 'tfdevice.home/' cannot be accessed. You do not have access to the site." So.... no internet on this phone.
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Consumer Reviews
I love Straight Talk. I live in an area where very few phones
5
Consumer Reviews
has anyone ported a number from ATT prepaid to ST ?? I have been
3
Consumer Reviews
Hi all...Just switched over from AT&T iPhone to Straight
5
Consumer Reviews
i have my lg for about 2 weeks i stay in town alot i have no
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Consumer Reviews
Seems like most of the problems are relating to porting a number.
3
Consumer Reviews
I have ST for about 3 weeks and love the service. I activated
5
Consumer Reviews
I have been trying to port my number over for three weeks now
1
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Timmm
2009/11/10 |
I have been trying to port my number over for three weeks now and no luck. I have to say Straight Talk has the worst customer service I have ever experienced. I have called 8 times in the last 3 weeks and its always the same story. Ugh!!! As for the phone service itself; I really would not know how it works. If I find out I will let you all know. Good Luck!!!
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Consumer Reviews
@Erin. I have the samsung and they took the message off my phone.
4
Consumer Reviews
going to call later today and check the status of my account.
2
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humnbird
2009/11/10 |
going to call later today and check the status of my account. They are supposed to send me a new phone, but read someone else's experience on here, and going to make sure they are shipping it. Phone will send and receive texts but will not send or receive phone calls. Get three beeps, and then disconnects.
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Consumer Reviews
Fixed my problem, it was not their fault, just my own stupidity.
3
Consumer Reviews
Stay as far away from straigt talk as possible, No customer
1
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Harry
2009/11/09 |
Stay as far away from straigt talk as possible, No customer service to speak of and the help is out of the usa and with a heavy accent that cannot be understood. I am returning my phone to Walmart and hoping for a refund, if not I just threw away 130 bucks away! STAY AWAY from this company!!!
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Consumer Reviews
I like my new Samsung R451-C model, despite the keyboard is larger
4
Consumer Reviews
Don't count my stars, I just activated my new phone five hours
3
Consumer Reviews
@meetoo. I rang the CS number from the website and within minutes
4
Consumer Reviews
is there anyway to take off that annoying message of how many
1
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meetoo
2009/11/09 |
is there anyway to take off that annoying message of how many minutes you have for a call?
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Consumer Reviews
i a have service with st for 2 weeks now, and i still love it
3
Consumer Reviews
Hmmm - seems like there is a problem with the Samsung R451C.
3
Consumer Reviews
Ok..called the corporate number (800) that I found here that
3
Consumer Reviews
@T. Lane - We complain and warn so that people understand that
3
Consumer Reviews
Bought the Samsung last night..activated..when trying to make
2
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humnbird
2009/11/09 |
Bought the Samsung last night..activated..when trying to make calls, get three "beeps" then it hangs up...tried calling it...same thing. called CS and with them got a call to go out. now getting the beeps again...any suggestions?
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Consumer Reviews
TO LET YOU PEOPLE KNOW: STRAIGHT TALK IS NOT ALL BAD. TRACFONE
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Consumer Reviews
Just bought the Motorola Razor last night; trying to port # from
4
Consumer Reviews
I have had the sevice since its inception many months ago. NOT
5
Consumer Reviews
No problem so far. Everything works flawlessly with service
5
Consumer Reviews
For those of you out there, who have a Simple Freedom phone (bought
5
Consumer Reviews
@Jennifer - I travel a lot and yes, coverage is good. I've used
3
Consumer Reviews
@Ray - Yeah, all they do is parrot back to you what you told
1
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Me
2009/11/08 |
@Ray - Yeah, all they do is parrot back to you what you told them in the first place. All they do is apologize and make excuses. I think Walmart my need to step in and "encourage" TracFone to improve its customer service.
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Consumer Reviews
Good competitive rates. Extremely poor customer service. I
1
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Ray-
2009/11/08 |
Good competitive rates. Extremely poor customer service. I was frustrated and infuriated by ignorant customer service.
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Consumer Reviews
COuld not activate Was told to wait 48 hours while they escalate.
1
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Sandy
2009/11/08 |
COuld not activate Was told to wait 48 hours while they escalate. Also told me no supervisors are on duty What?
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Consumer Reviews
I just wrote a really long text and it wouldn't let me go over
4
Consumer Reviews
Don't have a review but I would like to know if anyone travels
1
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jennifer
2009/11/08 |
Don't have a review but I would like to know if anyone travels with this phone I travel alot and need to know is the reception good?
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Consumer Reviews
Considering Im saving $80 a month that in itslef is worth about
5
Consumer Reviews
For everyone that gets the web error when trying to surf, the
1
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Matt
2009/11/08 |
For everyone that gets the web error when trying to surf, the phone isn't broken. Just call the TracFone corporate office and explain the problem. They just need to update the home page on your phone. If you look, the service has very mixed reviews. What really is hurting Straight Talk is its customer service and its representatives that have no training whatsoever. I usually ask what call center I get. If they mention Cebu, Phillipines I say, "Have a nice day." I have found the call centers in South and Central America to be good. The most problematic has been Cebu.
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Consumer Reviews
can someone out there with one of the Samsung phones tell me...can
3
Consumer Reviews
Steevee thanks for the post. I too had the same issue. My web
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Dan
2009/11/07 |
Steevee thanks for the post. I too had the same issue. My web was not working, same error you mentioned, they took my info, told me they were sending a new phone. I then lost the ability to make a call and then later to send a text. So I called back, same day calling back, and told them this new issue. This girl sounded like she was at a ball game. There was so much back ground noise ! Anyways, she had me wait a few times and then told me she was going to send me a new phone. I told her No that is OK, they are already sending me one. She then replied that they were missing information to send me the new phone. I had enough ! I left the phone P$*. They were never going to send me a phone. I would have been waiting the 7 days until it did not show up, however what info could they possibly be missing. They have my address, home phone, credit card, name, etc. I told them to just send me the phone I was not giving them my info again. Although I screamed all of the info they would need to send me a new phone. If it is not here in 3 days or they don't fix it on their end, I am cancelling the service and putting a hold on the credit card bill and returning the phone. Steevee, from your review, I suspect I will be returning this. The first thing that set me off with all this, I was keeping my phone number, well, they quickly had my service shut off on the original phone, but then I had to wait a full 24 hours until they activated my new phone. It's still not right ! Really wish Verizon was not associated with this. I like Verizon, but now I'm actually afraid of them as well from all this. I need to separate the two and Verizon should separate as well.
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Consumer Reviews
... and that should be 5 stars. First time to rate a product
5
Consumer Reviews
...Oops - make that "now" saving $600 per year...
3
Consumer Reviews
I have had the unlimited Straight Talk service and the Samsung
3
Consumer Reviews
I would so far give this zero stars. I had a trac phone, not
1
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Dan
2009/11/07 |
I would so far give this zero stars. I had a trac phone, not a bad service under the same company. Been on the phone 5 times now for straight talk. Issue with my Samsung with the web browser. Then I later went to make a call, said I had inadequate funds, then the text messaging did not work. (First TIME I used the service, how can I have inadequate funds!) The first technical call about the web browser they were going to send me a new phone 3-7 days, took all my info., the second call about the inadequate fund issue, they said they needed my information. I explained I already did this, but they said it was not correct. They already have this information, why do they waste my time. I have spend over 2 hours on the phone trying to get this resolved. I am going to return the whole thing does not resolve in 3 days. I was extremely angry, however their customer care really does not "care" very much. I would not recommend this service. It is too cheap to be real. Wonder what it will sky rocket to after the new year. After they get their Christmas sales.
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Consumer Reviews
@Me. I had to look that word up because I didn't know what it
5
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Joanna
2009/11/07 |
@Me. I had to look that word up because I didn't know what it was. I am not a shill. If you look back at my posts you'll see I didn't port my number due to other posters complaints about it. A shill would of said "no problem porting my number". I asked questions just like other people. Some of my posts are answers to other people's questions. I did not come on here to argue with people like you. ST is a new service, and just like other people, we all have questions that need answering, so if I can help anyone who's thinking of switching over, because I do have ST service in my hand, than that is what I will do. You and people can think what they want. If the person who owns this website thinks I'm a shill, then ban me from posting. Like I said, I had ATT, I switched, I love ST, and I'm trying to help others. I have no way to prove to you that I am who I am, I'm sorry for that.
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Consumer Reviews
Here is a link to the Samsung website to read up on the R451.
5
Consumer Reviews
I have found that Google Mobile (http://m.google.com)works great
5
Consumer Reviews
So far my husband and I love this service as well as our phones!
5
Consumer Reviews
Got the Samsung R451-C on Halloween and ported my number from
5
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Lomion
2009/11/06 |
Got the Samsung R451-C on Halloween and ported my number from Virgin Mobile. It took about a day for the whole porting process to go through, though it seems there was a hiccup in the system. I don't get text messages from outside the Verizon network unless they send it to xxxyyyzzzz@vtext.com, or reply to a message from me using their similar address. Called CS and they set up an escalated ticket. Like Nikki, I blame Virgin Mobile for that one. CS is WAY better on Straight Talk than Virgin Mobile (better English ^_^). I work in retail electronics, so I talk to pretty much all cell phone CS for some issue or another. While I wouldn't say ST is the BEST, they're definitely better than most so long as you can calmly and clearly explain your situation. They need details about what's wrong to figure out what to fix. Just like if your computer has an error, you can't just yell "Fix it!" and expect anything to get done. If you have any problems, any good Walmart associate from the Connections department (not always an electronics associate, but sometimes) should be able to help you out, or at least call on your behalf. They'll need some of your info (phone serial, cell number, pin, etc.), but you can rest assured that they speak English if you have problems understanding CS. Lastly, I LOVE the coverage area! Verizon is pretty much king where I live, so I get full bars everywhere except in basements and bomb shelters (and at least 2 bars there)!
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Consumer Reviews
Everything is working great! I ported my number which took over
4
Consumer Reviews
I just rang the CS 1 877 number (not the Tracfone number listed
5
Consumer Reviews
humnbird - Page Plus can use ANY verizon phone - what is so difficult
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Consumer Reviews
so here I have another question. Was checking out the Page Plus
3
Consumer Reviews
Virgin Mobile had horrible customer service. English is their
1
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Chow
2009/11/05 |
Virgin Mobile had horrible customer service. English is their second language. I have had to file complaints with the BBB to get action taken against them. I wish the CS was better...I would have stayed with them. The reps in customer service keep repeating the same stuff and make no sense. They repeat everything you say to try to figure out what you are saying in English.
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Consumer Reviews
Me again! I just sent a picture from ST to ATT and it used up
4
Consumer Reviews
I have Virgin Mobile and I was interested in switching to Straight
3
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Nikki
2009/11/05 |
I have Virgin Mobile and I was interested in switching to Straight Talk. I bought an LG 290c. The phone is lovely. I love the candybar style, but this slider is much nicer than the truer candybar style I saw online. Anyhow, I really like the interface. It's nice to look at and very intuitive. My only issue with Straight Talk was number portability. I tried to activate the phone with my Virgin Mobile number on Tuesday. It was never transferred. So, I called Virgin Mobile today (Thursday) and was first told that their system wasn't working and to wait an hour. I wound up calling back and waiting a total of two hours. After the second wait, I made a third call. By that time their system was working. The person I spoke with called tech support and then told me it would be a four hour wait until my number was ported. So, I waited four hours and nada. I called the customer service line back and was told that my VM pin number was wrong. I know that's not true because I gave her the exact pin number that they had on file again. Also, I logged into my VM account (just to check) and the number I gave them was correct. Funny enough I am blaming this situation on Virgin Mobile. Their port-in/port-out services are lacking (Trust, I know this through experience and had to contact the BBB). Anyhow, I cancelled the port-in without activating the phone. IMO the service is fine. CS was fine. Contrary to what a lot of people said, I could understand all of the CS reps perfectly fine. Their speech was perfectly clear, so perhaps a lot of reviewers need to exercise patience, calm their prejudices, and clean their ears.
I really want to keep my number so I'll probably wind up returning the phone. However, I totally recommend using this service if you don't mind activating it with a new number.
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Consumer Reviews
My husband ended up taking his phone back to Wal-Mart (he is
5
Consumer Reviews
If anyone is getting Error:Requested content 'tfdevice.home/'
3
Consumer Reviews
Nothing new to say really...just the same stuff thats been said
2
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steevee
2009/11/05 |
Nothing new to say really...just the same stuff thats been said before. The unlimited minutes and texts are great but I've not been able to access the web since i bought it (about 2 1/2 weeks ago) i've called close to 10 times and keep getting the same run-around, was told once that they'd be sending me a new phone and took my address and some other info, but called back 3 days later just to check if it'd been sent and they told me they had no record that it was supposed to be sent. I asked for a supervisor and while she seemed to be more helpful, i waited the 24-48 hours (again) for her to escalate my ticket and get it fixed, when i called back its like I'd never called... they took the same info ran my thru turning off the phone and resetting the memory and still nothing (same result as the other times obviously) they finally told me (again) that they'd send me a new phone...but something just didn't sit right with me so i call the corporate office with the number someone shared in one of the above posts and the lady was very nice (and i could understand her perfectly!!!) she took my callback number and said she didn't know how long but that she'd call me back today sometime to let me know that the problem is resolved. Hoping that it starts working soon *crosses fingers* ps: the error message i am getting is "Error:Requested content 'tfdevice.home/' cannot be accessed. You do not have access to the site" get the same msg for every site i try to go to...anyone else getting this msg when trying to connect to the browser?
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Consumer Reviews
I have sent pics from my ST to my ATT, and to my friends with
5
Consumer Reviews
Ok...so I'm thinking about getting one of these phones. Im looking
3
Consumer Reviews
Maybe the complaints on this board represent a small portion
5
Consumer Reviews
OK, just found out something new. I've had the phone five days
5
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Joanna
2009/11/05 |
OK, just found out something new. I've had the phone five days now, still very happy but..... on my old ATT phone I used text/pic/voice message a lot. The Samsung has menu's for text/pic message, but if you scroll down in the pic one, you can record your voice. I was happy about this until I saw that any pic/voice message you receive (and send) will eat into your data time. This did not happen with ATT. I have $30 plan for this first month, have accessed gmail maybe 2 or 3 times and replied to one email and have received four voice messages and I've used 1826kb. I know that's not much for four days, but majority of that was from the voice message so if you're a fan of that, just know that maybe the unlimited data is the way to go. I don't think this phone has IM, don't know if yahoo mail is working but gmail is. I did activate FB mobile web to update my status, but turned off texts, so don't know if all of FB works but I can change status through cell phone.
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Consumer Reviews
I am thinking of going with Straight Talk...I don't have a review,
5
Consumer Reviews
yeah don't do it people, bought my phone on halloween and four
1
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Jake james
2009/11/04 |
yeah don't do it people, bought my phone on halloween and four days later have not been able to activate it. spent at least 5 hours on customer service and have been to wallmart twice. Their c.s. is crap, they keep saying 2-4 hours or 24 hours and if you heard their english you would realize they are both reading the same thing they just can't differenciate between them. I ported my number that ive had for 8 years now I have neither a number or phone. They keep giving me these #'s after spending an hour on the phone with them, now i have five refference #'s. To me straight talk is the dark side of cellular phone networks! -5 STARS-------
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Consumer Reviews
Just a hint. If you quit Straight Talk, the Razr v3a, Motorola
5
Consumer Reviews
My wife and i got the lg220c and we love our phones we have had
5
Consumer Reviews
I got my phone yesterday. Activation took 5 minutes, and the
5
Consumer Reviews
I came over from Net10. I had an issue wih the Web, but they
5
Consumer Reviews
1-800-876-5753 is in fact the magic number. Finally everything
4
Consumer Reviews
I have previously mentioned that I love this service so far.
5
Consumer Reviews
Looks like that 800 number for TracFone Corporate office is the
4
Consumer Reviews
I'm very happy thus far with the service. We have two of the
4
Consumer Reviews
I have had my phone (Samsung)for 10 days now, not really much
5
Consumer Reviews
works good activation was slow took 4 hours but works only problem
3
Consumer Reviews
I should have mentioned in the previous review that I did not
4
Consumer Reviews
Just my 2 cents worth. I orderd the Samsung R451C and the "all
4
Consumer Reviews
Despite reading so many negative reviews from other customers
4
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Cameron
2009/11/03 |
Despite reading so many negative reviews from other customers I decided to try the service out anyways. Prior to purchasing this phone (LG290CM) and plan ($30/month) I was using T-Mobile's prepaid sidekick service. I was paying $1 per day for unlimited internet and text messaging plus an additional $0.15 per minute of talk time. Total came out to $70+ some months with like 100 minutes. I registered the phone online and ported my number over. I had no issues and the port finalized in about 5 hours. The site gave clear instructions on how to activate the phone and I followed them exactly with no issues. Turned on the phone, great service. Talk is clear, texts are fast, and internet speed although top notch is tolerable. Obviously this service isn't right for the person who cannot live without mobile internet but come on what do you expect. The time remaining is rather annoying, but oh well, it beats paying twice as much per month for the same service. With t-mobile I had one bar in my house, calls dropped, internet never worked and now, perfect, I can talk, text, browse with no problems. Next month I will reup with the $45 plan simply because I don't have any issues at all. I highly recommend this service to people who genuinely need affordable wireless without a contract not for people with high expectations that no carrier could meet. To those reading these reviews and being scared away, if you follow the instructions given and give the service the benefit of the doubt you will find that this is no worse than issues with any other carrier. Example: T-Mobile just recently had a global outage of their data services that last a week and a half. It took 4 or 5 days of 2+ hour hold times before they finally put a recorded message telling customers of the issue with the explanation we are working on it and no definitive resolution date. Additionally, Verizon over charges for their service, AT&T is a joke, and well the list could go on and on. (I would have given 5 stars but the time remaining message is annoying.)
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Consumer Reviews
Happy as a clam. Ported mine and my wifes #'s over. Did it
5
Consumer Reviews
Pure crap. Do not buy this thing. While there have been some
1
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Jim
2009/11/03 |
Pure crap. Do not buy this thing. While there have been some good reports on it I'm seeing more bad and I personally had a bad experience with the whole thing. I'm normally not the type to rant and rave about how horrible something is but this product has ticked me off so bad I'm going to scream it from the rafters. Customer Service is essential regardless of crappy product. I wouldn't have gotten nearly so angered had it not been for the horrible service.
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Consumer Reviews
I made a mistake as far as the date,it was 10/23/2009, since
3
Consumer Reviews
No stars, I have been trying to port my number from Verizon since
1
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Cavalucci
2009/11/03 |
No stars, I have been trying to port my number from Verizon since las month, first time I called they guaranteed me and promised me they were going to be able to do it, tahat was Oct 29, 2009 today Im still waiting for them to complete the process, I gave them all my info from my verizon account, based on that they told me 2 to 4 hours for my phone to be active, Verizon released my number to them the same day and today almost 2 weeks later nothing, the whole bunch of dummies have a script set up, everytime I call the say the same stupid stuff, something about calling anither department and the inepts at the other department say I need to wait 2 to 4 more hours, its been to week and these bunch of morons do not do anything to get my line active again.
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Consumer Reviews
How do you turn off the voice prompt that tell you how many minutes
4
Consumer Reviews
I bought a Samsung yesterday with ST. It looks better in person
5
Consumer Reviews
this is a scam. i had it for 13 days and it stopped working and
1
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andrew Wilson
2009/11/02 |
this is a scam. i had it for 13 days and it stopped working and it says the serial number is invalid so i cant even get help. and the customer service people are never available. do not buy it. its great for like 2 weeks then the screw you over
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Consumer Reviews
Went to a Samsung 451 and I come from T-Mobile Sidekick. No,
4
Consumer Reviews
Brought the samsung r451c phone last week. Haven't had any problems
2
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Netta
2009/11/02 |
Brought the samsung r451c phone last week. Haven't had any problems except I can't access my twitter or yahoo email. I keep getting the http error:502 Bad Gateway :( That's the main reason why I brought the one with the qwerty keypad. Hope they will fix this problem soon
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Consumer Reviews
I purchase straight talk over the weekend and had no problems
4
Consumer Reviews
I have had this phone for less than a day and I am already regretting
1
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Brandie
2009/11/02 |
I have had this phone for less than a day and I am already regretting it. I cant get through to customer service ...i did get through to one number wich they said they would transfer me to another person to help me activate my phone...but they hung up on me...anyone else having this problem??
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Consumer Reviews
Great for voice and text but can't get internet. The LG220C
2
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John
2009/11/02 |
Great for voice and text but can't get internet. The LG220C was defective (junk?) so I returned it and upgraded to a Motorla W385 as using their customer service was too frustrating . I wish that I could review call records (call logs) from my computer .
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Consumer Reviews
Yahoo sent a link to my cell to access mail. It did not work
3
Consumer Reviews
BEEN DISCONNECTED ALREADY and have not had the phone service
1
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Nancy
2009/11/01 |
BEEN DISCONNECTED ALREADY and have not had the phone service for 3 days. Customer Service issued a phone number that is not a valid number for their company. Shut my service off within 12 hrs and didn't even notify me. Also, I can not access the web. I guess my 30 days maybe cut short with this so called good service.
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Consumer Reviews
I am happy with the phone itself and the $30 plan. However, I
3
Consumer Reviews
5 stars for what it is. All I have are high end phones so it's
5
Consumer Reviews
In my honest opinion, this crap doesn't even deserve one star.
1
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Sara
2009/11/01 |
In my honest opinion, this crap doesn't even deserve one star. I have had it. If I ever even DO get ahold of a CS Rep., I just want to slap him/her in the face. I hate this company. I hate this phone. It needs to be run over by an eighteen-wheeler a million times, shot in the face, and thrown in the middle of the ocean. UGH.
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Consumer Reviews
I bought the R451C the day they came out and called customer
4
Consumer Reviews
I dont know how to access my straight talk email address. When
3
Consumer Reviews
So far everything is working great !!I think i will like ST its
4
Consumer Reviews
After I finally got customer service to enter my pin and my phone
2
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danr55
2009/11/01 |
After I finally got customer service to enter my pin and my phone serial number they gave me a number to activate it. If you are waiting on activation you might try *22890.
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Consumer Reviews
went with the 451c. New ph nbr so no port issues. Voice setup
3
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Larry
2009/11/01 |
went with the 451c. New ph nbr so no port issues. Voice setup took 5 minutes. Web didn't work first day but next day started working just fine. Voice works well even with 1 bar. Internet it to slow to really do much more then check weather. Real web browsing is to slow and screen too small to really work. Yahoo mail does not work, gmail does. Now I could could just get the 451c to auto check email account every 1/2 hr I could actually like this phone.
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Consumer Reviews
I was scared by the reviews and just signed up a new number with
5
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Jill
2009/10/31 |
I was scared by the reviews and just signed up a new number with my samsung 451C. Didn't even try porting. Everything worked right away within minutes. I haven't had any problems and the coverage is outstanding. So maybe that is the trick. Don't port if you can and just get a new number. I'm sure the customer service sucks but I haven't had a need to use it. I don't know what people are expecting. You don't get pricing like this without a trade-off. But then again I've had lousy customer service with AT&T and Sprint for plans that cost twice as much. So far I've been impressed with the value of straight talk.
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Consumer Reviews
After 6 days not real impressed.I bought a 30 day card with my
1
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Terry
2009/10/31 |
After 6 days not real impressed. I bought a 30 day card with my phone (Moto V3a)the activation went smoothly. 6 days later I find out I'm unable to receive pictures in an MMS message. I called ST "customer service" waste of time. The guy did something, he said, and told me to ask someone to send me a pic. I asked a friend to send an MMS didn't receive the pic. Tried to make a phone call later in the evening and I get a message saying I have no money in my account. Called ST "customer service" held for 20 min. finally spoke to a person and 40 min. later after he spoke to his supv. 3 times, had me turn the phone of and on 5 or 6 times, remove the battery once and dial an over the air programing number. He tells me he is going to "escalate" my problem and maybe in 24 to 48 hours I get to call back and see if they have done anything or can do anything. I'm not even going to go into the setting up recurring payment debacle.
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Consumer Reviews
Someone made a comment about ST folks posting on here. LOL, I
5
Consumer Reviews
I purchased 2 LG220s for my children; set them up online no problem.
2
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Anna
2009/10/31 |
I purchased 2 LG220s for my children; set them up online no problem. They both worked fine...the 1st day. Day 2...one of them wouldn't receive text messages. After only (I know this is hard to believe) a 10 minute wait got a Customer Service rep, reset the phone; no problems...thanks. Day 3...the other phone no longer receives text messages; can send them, make and receive phone calls, but gets no text messages, not even from a phone on the same network. Customer Service? Yeah right, been trying all day, keep getting the "No reps available, please try back later." The unlimited plan seemed so much like a winner because of their usage, but...I might as well just get a family plan and pay the higher price for an unlimited everything plan so that I can actually get in touch with customer service. My frustration level will hit peak in 2 days and then I cancel the service! I too can't believe that Wal-Mart and Verizon would be affiliated with a company that can't get their ***t together.
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Consumer Reviews
Negative reviews made me wary, but I took the plunge anyway...
5
Consumer Reviews
For someone like me who doesn't need or care about all the bells
5
Consumer Reviews
I bought the Samsung R451 c thinking I could check email and
3
Consumer Reviews
This company has horrible customer service,I have never been
1
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Darryl
2009/10/31 |
This company has horrible customer service,I have never been thru anything like this before and I have a Dell computer I cant believe Walmart and Verizon have there names tied with these people.
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Consumer Reviews
It's seems obvious which of these reviews are written by the
1
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James
2009/10/31 |
It's seems obvious which of these reviews are written by the Straight Talk people and which are real reviews...LOL...some of them seem way too much like advertisements and so artificial. Kinda funny...
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Consumer Reviews
Tried to renew my phones online and don't know if the pymt went
1
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Been There
2009/10/30 |
Tried to renew my phones online and don't know if the pymt went through or not. Last month I got double charged on my credit card. Tried to call cust. svc. first time earlier today and was told by recording to call back later. Tried to later (11pm) and was told by recording that they are CLOSED FOR THE DAY. Absolutely the worst service I've ever encountered. PS - If you haven't used the service for a least a month you probably shouldn't be reviewing just yet, right? I'm just sayin......
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Consumer Reviews
Ill give it 5 stars but im told that if you lapse with the plan
5
Consumer Reviews
been 2 days with the service and no problems so far, i surf the
5
Consumer Reviews
One week still no web access on the Samsung R451C. Everyday
1
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DeeGee
2009/10/30 |
One week still no web access on the Samsung R451C. Everyday I'm told 24 hours for it to be fixed. My blood is starting to boil now. Their customer service issues are going to kill them. I'm looking for other options for next month. There's no way I'm going to renew this. To the person that had problems signing up for alerts, I just say "Verizon". I have not had any problems with this and I get my text alerts from Facebook and the bank.
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Consumer Reviews
Purchased the StraightTalk LG220C about 10 days ago. Haven't
1
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Doris
2009/10/30 |
Purchased the StraightTalk LG220C about 10 days ago. Haven't had any problem with dropped calls. Was able to browse Web until several days ago, since then have not been able to access Yahoo website...keeps giving "error message 502: Bad Gateway." Was working fine until about 3 days ago, am able to access all websites except Yahoo. Have tried calling customer service several times, but no one seems to know what the problem is. Also have had a problem registering the phone online to receive alerts because StraightTalk is not a recognized service provider, and the phone model that I purchased (LG220C) is not listed at all. Does anyone have any suggestions?
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Consumer Reviews
I bought the Motorola W385. It took 6 phone calls,5 days,a number
2
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danr55
2009/10/30 |
I bought the Motorola W385. It took 6 phone calls,5 days,a number of choice words and tons of frustration to get it activated. Each call the rep told me something different. Finally it is working. So far it is working great. I just hope it lasts. If you can get thru the untrained reps it is a really good deal.
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Consumer Reviews
I bought the Samsung R451C yesterday. Setup and activation was
3
Consumer Reviews
I bought My straight talk phone 2 days ago The only problem i
3
Consumer Reviews
On Monday, October 26, I purchased a phone for Straight Talk.
1
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lucgrad00
2009/10/30 |
On Monday, October 26, I purchased a phone for Straight Talk. I went online to activate the phone and requested that my current phone number be ported in from my wireless carrier (Boost Mobile). After I completed all the steps online, I received an error message. Since then I have had nothing but headaches. I have called the customer service line multiple times to check the status of my request and to see when my service with Straight Talk will be activated. Each time I am given a different response and a different time frame. On Wednesday, October 28, I called my current wireless provider to see if a port request had even been initiated on my behalf. I was informed that there was no active port request. Of course, I again immediately called Straight Talk customer service. No one seemed to know why my port request had not been put through, but I was assured that it would be processed ASAP. Well here we are at Thursday, October 29 and the port request still has not been made to my current wireless carrier.
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Consumer Reviews
The StraightTalk people should have gotten their act together
1
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Mary
2009/10/29 |
The StraightTalk people should have gotten their act together before they started actually selling the service. They are really NOT PREPARED for the technical difficulties that I personally have had and also most of the reviewers on this page. It's really a shame because the phone and coverage itself is great, but the tech problems and customer service issues are going to sink this boat. I'll give them another month or so, but if they still can't get it together, I'll be checking out the competition.
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Consumer Reviews
I received my LG-290c package two hours ago and [using the online
4
Consumer Reviews
WE'RE SORRY AT THIS TIME THERE ARE NO CUSTOMER SERVICE REPS
1
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DeeGee
2009/10/29 |
WE'RE SORRY AT THIS TIME THERE ARE NO CUSTOMER SERVICE REPS TO TAKE YOUR CALL PLEASE TRY AGAIN LATER THEN IT DISCONNECTS YOU. GREAT SERVICE THERE. I'M CANCELLING THIS CRAP.
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Consumer Reviews
Day 6, no web service.
3
Consumer Reviews
Just got my Samsung R-451C got my service activated in less than
5
Consumer Reviews
Hello Tracfone Customer, My name is Elston and I am here to assist
5
Consumer Reviews
don't buy this service!!! have spent over 4 hrs with their cust.
1
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cari
2009/10/28 |
don't buy this service!!! have spent over 4 hrs with their cust. service dept. trying to get web access and the only respose i get is that it needs to be escalated. each supervisor promises to resolve and call me back and yet, they don't. wht good is cheap service if you're not able to useit. i'm going back to verizon.
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Consumer Reviews
WAY too many hours on phone with tech support that have such
2
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Annoyed
2009/10/28 |
WAY too many hours on phone with tech support that have such thick accents and are so robotic I can barely understand them. My web browser has never worked, the phone itself I like, and I can make and recieve calls and text. I bought my mom a phone at the same time and she doesn't even get all her calls. IF the service was what they claim it to be this would be the most awesome service out there!
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Consumer Reviews
My browser doesn't work after 2 phone calls and being on hold
3
Consumer Reviews
I bought a new ringtone like 2 hours ago. Apparently I was supposed
4
Consumer Reviews
I purchased a Straight Talk phone 3 days ago and still cannot
3
Consumer Reviews
I purchased a moto v385, activated today in just 5 minutes online.
5
Consumer Reviews
They are 100% INCOMPETENT at porting! I made DOZENS of support
1
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Ron.Carpenter@yahoo.com
2009/10/27 |
They are 100% INCOMPETENT at porting! I made DOZENS of support calls, over a week. Case# 101 479 47 67 Still NO Web Browser; today they managed to completely deactivate the voice too! (working with "corporate" 800-876-5753; anyone know ANY TracPhone Director/VP's direct ph#s???) They are RUINING WalMart reputation! I hope WalMart DUMPS them, QUICK!
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Consumer Reviews
I just purchased a motorola razor straight talk phone from walmart
4
Consumer Reviews
I have the Samsung R451C and it does keep track of call history,
5
Consumer Reviews
Sounds alot cheaper than any other service... I think I will
3
Consumer Reviews
I am now on my fourth month and the service is incredible. It
4
Consumer Reviews
I PURCHASED STRAIGHT TALK AFTER GOING TO WALMART AND SEEING IT
5
Consumer Reviews
GREAT SIMPLE PHONES!! great plans great everything jus wish they
5
Consumer Reviews
We tried Straight Talk this weekend, since a bit of investigation
4
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Heather
2009/10/25 |
We tried Straight Talk this weekend, since a bit of investigation showed that this pre-paid plan seems a far better value than most other pre-paid options, and even a better value than what I could get with a contract. I've got the Samsung phone with Qwerty keyboard, and the unlimited plan. We've run into a few problems. We had to call Customer Service to initially get the phone activated, but they were very helpful and pleasant to work with. A few hours later we had to call again, because my number was disconnected. Again, customer service was efficient and capable,.. our only complaint was that the person didn't explain things very well. This is bound to happen when talking to someone over the phone. Straight Talk is a relatively new service, and I'm glad to try them out, and I'm willing to give them some wiggle room to figure out the kinks. So far, yes, there's been some bugs, but they're happy to work with us. I'm excited and hope to keep this service for the foreseeable future.
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Consumer Reviews
After learning that Straight Talk had an unlimited plan and phone
5
Consumer Reviews
Great service plans. Next time you have any issues with customer
5
Consumer Reviews
Best cell phone plan out there because it uses Verizon infrastructure,
5
Consumer Reviews
How does this phone compare to metro PCS? Metro does international
4
Consumer Reviews
This was posted on another site. If you need help with technical
3
Consumer Reviews
I left straight talk after trying to get my 9 yr. old phone number
2
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mr t.
2009/10/23 |
I left straight talk after trying to get my 9 yr. old phone number ported to them from Verizon. I was continually told call back in 4 hrs.. AFTER 25 Plus phone calls over the span of over a week I gave up luckily Verizon was able to yank my ## back from their system. The actual phone service is great , Phone selection is meager BUT CUSTOMER SERVICE IS HORRENDIOUS !!!!! You constantly get the run around and it is like a monkey humpin a football. If customer care is important if you need help on phone warranty or account info let me suggest you RUN RUN AWAY from straight talk wireless .. Hopefully they will resolve the cs issues or I cannot see them staying in business for long even if they do offer a cheap unlimited plan...
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Consumer Reviews
The actual phone service is great. The Customer Service is HORRIBLE.
2
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Sheka
2009/10/23 |
The actual phone service is great. The Customer Service is HORRIBLE. Unlike everyone else it only took a week to get my phone number ported in. Which isn’t great but at least I didn’t have to wait 30 days. My phone started acting up after a week and a half. So, I called and since my phone is still under warranty they said they would send me a new phone. 3 days later I received a Tracfone (which isn‘t compatible with Straight Talk) I called again to tell them they sent the wrong phone, they apologized and said they would send me another phone but I had to wait 3 days for it. 3 days later still no phone, so I called to find out where the phone was and they told me there was a glitch in there system and that my phone never shipped! I was irate. I asked to speak with a supervisor (who was hard to understand) and he promised me that I would receive a phone in 3 day. 3 days later I finally receive my phone and it was refurbished! It took a total of 2 weeks for me to get a replacement phone. If you can make it past their horrific customer service your home free.
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Consumer Reviews
Here's my list of suggestions for straight talk: Make 4 card
3
Consumer Reviews
I've had the straighttalk service for about two months and I
5
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David
2009/10/18 |
I've had the straighttalk service for about two months and I haven't had any problem with it. I bought the unlimited minutes and text for $45 since I do tend to do both a lot. I haven't had any dropped calls even when a plane flew overhead. My last plan, AT&T, had tons of dropped calls! Also, since I don't go for all the bells and whistles and all the fancy stuff, I just had the cheap-looking LG 200CM. The screen is small but I don't care. My cell bill has gone way down. My last bill came to $235! Man, I didn't know I was such a big mouth. So I'm happy with the Straighttalk. If you want all that fancy stuff, this isn't for you. It's for cheap asses like me. Also, I read previously about people having trouble porting their numbers. I avoided that and just told my friends, family, and work my new number. I didn't want the hassle of waiting a week. Who needs that crap? Just tell everyone your new number. It's not that hard. So unless Straighttalk changes, I'll be with the service for a long time.
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Consumer Reviews
Love the service and the phone. I bought the Samsung R451C phone
5
Consumer Reviews
Tired of paying Sprint excess $$$, I tried Straight Talk. Wow!
5
Consumer Reviews
Had the service for 4 months now. No dropped calls but I got
4
Consumer Reviews
We have two of these phones. The first (new number) went fine
2
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Reeock
2009/10/16 |
We have two of these phones. The first (new number) went fine and coverage seems pretty good. The second (number ported over) has been a disaster. Customer Service is very lame. I was told everything was in order and the phone would be activated within 24 hours. It wasn't. I called back and was told one more hour and asked to call back. I called back and found nothing had happened and it would be another 24 hours. Still nothing. These guys seem totally clueless...like working with the Department of Motor Vehicles, with sincere apologies to the DMV.
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Consumer Reviews
I am disappointed in this plan. I was not able to get online
2
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Cindy
2009/10/13 |
I am disappointed in this plan. I was not able to get online after talking to several representives. I was not able to serf the web as it states. I had to buy a new phone because my USB port messed up do to a faulty charger. When I asked for them to transfer the number. They told me that I would have to buy another $45. card to put on my new phone. I told him the problem and he said that the number can transfer but not the minutes I have left. I still have over 2 1/2 weeks of minutes. I should not have to buy another card just because my phone messed up. He can't even offer me a refund on the card that has minutes left. I don't understand why I am suppose to be able to get online like they say and can't. I also don't understand why can't the minutes transfer with the phone humber instead of staying with the phone. I can see that if I was having a new number but not because I had to get a new phone. I wanted to keep my phone and the number. I feel that the minutes should go with the number not the phone. It is ashame that you are losing a valuable customer just because of the phone change. You might want to chack into that so that you can keep your customers happy. Or least make your phone cheaper like other companies do.
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Consumer Reviews
If you are porting a working cell number to Straight Talk, "run"
1
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Wayne
2009/10/10 |
If you are porting a working cell number to Straight Talk, "run" don't walk from this company. What most other companies do in minutes or at the most, two hours, take them up to 7 days to get done. I am returning my phone back to Wal Mart and living without a cell phone until my frustration cause by Straight Talk subsides. I wished I had read the reviews before I made my purchase.
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Consumer Reviews
It took 6 days to port my old number and activate the RazerV3.
2
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Ginger
2009/10/09 |
It took 6 days to port my old number and activate the RazerV3. Quality of voice calls good and can text, but am on second week of web browser not working. It took a week for my number to be recognized on their web site on ring tone section.
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Consumer Reviews
It took 4 days to port my # and an additional 3 days to get the
4
Consumer Reviews
I absolutely love this service! I'm not too crazy about the
4
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Natalie
2009/10/07 |
I absolutely love this service! I'm not too crazy about the choice of phones, however, which is why I decided to only give it 4stars. But, with that being said, the service is great! I shopped around for deals with other pre-paid phones and couldn't find anything better! I have heard that the phone gets the same coverage as Verizon, and I believe it! I use it all over Atlanta, have travelled to Athens, GA, and to south ga, and it has ALWAYS worked! My boyfriends phone with AT&T didn't even work last week when we were in Athens, but mine did! I am very happy with the service and my plan. I pay $30 a month and I never have to worry about if I'm calling during the right hours, or someone on the right network. I have had my phone for about a month now, and might opt to get the $45 unlimited plan, but I actually think that I'm good with 1000 mins. I'll decide that when it has been a full month next week. I also like that 1000 text messages are included with both plans. I just hope that they will come out with better phones, maybe one with a querty keyboard would be nice! If you are considering a pre-paid phone, definitely get this one! And no, I don't work for them or anything like that, I'm just a happy customer! : )
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Consumer Reviews
Great service, no problems activating or porting in numbers.
5
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Cynthia & Chelsea M.
2009/10/06 |
Great service, no problems activating or porting in numbers. I bought an LG200 for use as a business phone because it works EVERYWHERE with the service carried on Verizon. My daughter, who had Net10, was using so many "cards" that she converted to ST unlimited plan. Her old Net10 was a SIM based, Cingular carrier with poor service. Her new ST (Motorola 376)works everywhere on Verizon lines, she has had no problem with on-the-go email checks (she uses her laptop for regular browsing), and now calls from college more often since she doesn't have to worry about minutes. At $30 for the business phone, and $45 for my daughters phone, and I cancelled my land-line, we are saving over $150 from our old services. I have not had to call customer service yet, but I suspect that they use the same India/Philippino connections so I expect mild frustration.
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Consumer Reviews
Customer service is horrible! I had a terrible experience when
1
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jasonpauldegraaf
2009/10/05 |
Customer service is horrible! I had a terrible experience when I discovered that they had shared my credit card information with another shady company called Net10. It turns out I was billed twice! What would be a simple transaction for a refund is currently taking up to 45 minutes and will take longer (I'm still on the phone)! If you're considering using Straight Talk, run for your life for another company! Worst cell phone experience of my entire life! So wish I had not left Sprint!
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Consumer Reviews
If you are getting a new phone number Great- however if you need
3
Consumer Reviews
finally after 30 days my old number was ported over, i was with
3
Consumer Reviews
Update to yesterday's posting. It took 5 days for them to port
2
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Ginger
2009/10/01 |
Update to yesterday's posting. It took 5 days for them to port my Verizon number. I then had to find a pay phone to call them from so the Razr could be manually activated. The CS had such a thick accent that the I kept putting in the wrong information because I couldn't understand him. I asked for an English interpreter 6 times. I said even if it is the janitor please put someone else on the phone. You tell them what to say in English with heavy accent and this will work. After 20 mins. he finally put his supervisor on. I could understand the super and was able to input the info correctly. Bluetooth headsets are not being recognized and web browser not working. I really don't want to call CS again.
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Consumer Reviews
There customer service is in india...So what. They want to help
5
Consumer Reviews
I have had straight talk for 4 months now. I have to say i have
5
Consumer Reviews
I attempted to activate my MotoRazorV3 last Friday and port my
1
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Ginger
2009/09/30 |
I attempted to activate my MotoRazorV3 last Friday and port my existing Verizon number. They turned off my Verizon phone at 2 on Saturday and told me to carry my new phone with me all day because the new one would start working within three hours. It has now been 5 days and I have NO PHONES WORKING. I'm still getting charged by Verizon and can't cancel them until port is complete. I had a car deal fall through because I couldn't communicate effectively when I was going to get the car inspected and bring the check. On Sunday they told me it would be working in three hours. On Monday they told me three hours. On Tuesday they told me two hours. It is now Wednesday and I'm mad as hell. They also told me the phone model I chose requries some manual activation once the number is ported. I will have to call them from another phone to finish the process. I do not have another phone line. I work 3rd shift when their customer service is closed and I also don't have a land line. I have had to explain this to 5 different people and they don't get it. I will probably send the phone back, but I want to make sure they can port the number back to Verizon and haven't totally screwed me over.
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Consumer Reviews
hadto come back and beetch! called cs when we tok phone back
1
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jo
2009/09/30 |
hadto come back and beetch! called cs when we tok phone back to walmart and told them we returned the phone DO NOT auto enroll us for any more minutes lo and behold I get my credit card statement and was charged $48 for a phone that was never even activated! blood pressure way up this is the worst service ever. I immediately called straight talk AGAIN to remove this charge and they kept saying the phone was activated and kept asking for the phone # WE NEVER EVEN GOT ONE. had to cancel my credit card because of this co and am disputing the charge rally am thinking of taking them to small claims court
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Consumer Reviews
I love this phone. Got a Razr, it works better than at&t
5
Consumer Reviews
Its been close to a month and I have not been able to use my
1
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Joe
2009/09/29 |
Its been close to a month and I have not been able to use my old ported number, there response varies from there is a problem with our billing system, or call with in 24 to 48 hours I finally cursed at them, i called verizon and asked them to check on my number they told me that it was a problem with straight talk. for those of you who can get through a freakin person thats reading a script here is the port number center # 800-876-5753 ITS BEEN A NIGHTMARE not sure why verizon allows these clowns to ride on their network. Im still keeping the service because the price is pretty good, I think they straight talks customer service needs a little more training, I had to tell them to call what ever department they talk to and tell them that I have contacted verzion and that verizon told me that they did not have a problem with my number - so at this point its on straightalks hands.
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Consumer Reviews
NO! STRAIGHT TALK IS NO BETTER!!!!!!1. if you get a $45 card
1
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Marissa
2009/09/27 |
NO! STRAIGHT TALK IS NO BETTER!!!!!! 1. if you get a $45 card the first time you put a balance on your phone, you MUST stay paying the $45 unless you want your phone to be de and reactivated 3 TIMES!!. i tried and 3 days after the fact ive had nothing but problems.. yesterday, it said that after a 3min phone call, i was out of money even though at the begining of that call i had over 16 hours. NOW today i couldnt listen to ringtones, view pictures or videos nor take any. so my mom and i called the company and when we did so, the “oh so great” gentleman that we got wiped out EVERYTHING and i mean EVERRYYYTHINGGG on my phone. i now have no pictures, no videos, no messages that i had locked, and all the ringtones i downloaded, yea they’re gone too. and when we talked to the supervisor, his exact words were “Thats impossible” so i get angry (even more than i was already)and they never even tried to repair it.. nor did we get an apology for the inconvenience. we then call back to give him the code that we were given that had “accidentally” cleared my phone and the actually very nice lady we got said that it CAN happen and that SHE was SORRY!. the person who has no say in anything says shes sorry but the person in charge NOTHING..
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Consumer Reviews
On my second month, looks like the web may roll over month to
4
Consumer Reviews
After being a verizon customer for 12 years my contract was up
5
Consumer Reviews
Can't complain about the phone nor reception.BUT, customer disservice
1
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Battindown
2009/09/22 |
Can't complain about the phone nor reception. BUT, customer disservice is horrid! I spent 52 minutes on the phone getting them to understand I wanted to upgrade to the $45 unlimited plan from to 1000 minute plan. (Hell I don't spend 45 mins closing a real estate deal) The person I got just couldn't understand that I am already on a direct debit plan and don't buy cards. After the first 16 mins and requests that I speak with the supervisor, he understood, sort of. Then lots of mumbling and "system updating" excuses, he said I was already enrolled in unlimited. Not true. I get those very annoying "you have 2 hours 10 mins left" type of announcements whenever I place a call. More delays. I have never endured so much to try to spend more money with a firm. This is totally the result of poorly trained staff. The rep was, however, polite. God forbid one has a serious problem!
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Consumer Reviews
im looking to buy the razor w/1000 min.i hope this works out
1
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onimac
2009/09/21 |
im looking to buy the razor w/1000 min.i hope this works out better than my last new phone.i got a tracfone 2 yrs ago when i moved back to upstate ny. i had cingular in fl for previous 4 yrs with no problem, (anywhere)... even when i visited up here...till at&t took them over.then service went in the crapper.i got the cheap lg w/tracfone, the cheap one offered with straight talk now, and it has worked great. i decided last year to upgrade to a better phone that was blutooth and it was a nightmare.terrible signal where i live,it had zero bars and old phone had full bars sitting on table right next to it.spent 3 hrs on phone with customer service trying to fix problem or give me a refund since phone didnt work,finally after a major headach they did somthing to give me 1 bar and i was able to recieve a call from them.i was told since i was able to get the call the phone was working fine and no refund would be given.next day back to same problem,no signal with new phone.i called back and pitched a fit, after 2 hrs on phone with them i finally backed the tech in a corner when she said i had no towers where i lived so i wont get service here. i asked her why then did i have perfect service with other phone? after several stutters and hmms, she admited that the cheap phone used analog signal and new phone was digital with sim card and towers in my area werent digital. needless to say,i didnt get refund but since i kept old phone and didnt transfer service it still was working.i still have it and im keeping it just in case.im going try this straight talk and i'll update here when i see what happens.if anyone is having this kind of problem too,maybe its the towers your phone is using. later all
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Consumer Reviews
you can not get ahold of anyone to get min they say you can but
1
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barbara espinosa
2009/09/21 |
you can not get ahold of anyone to get min they say you can but in this area I can't even get a customer service person to refill my min. and now they own alltell. Heaven help us all!!!!!!!
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Consumer Reviews
Well I'm trying out Straight talk, a great deal. I can check
5
Consumer Reviews
I decided to just go with a new number. Works fine so far. I'm
4
Consumer Reviews
i have not tryed straight talk yet but am planning to do so,
5
Consumer Reviews
I live in Los Angeles. I heard about straighttalk in consumer
2
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robert
2009/09/20 |
I live in Los Angeles. I heard about straighttalk in consumer reports magazine.I can't buy a phone in california yet. So I bought one from walmart web site. They said it would take 7 days to port my old number. I'll let you know what happens. I've read alot of bad reviews about their customer service. I'll come back in a week or two and let you all know what happened. thank you
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Consumer Reviews
I enrolled with straight talk after listening to Clark howard
1
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Jatin Desai
2009/09/15 |
I enrolled with straight talk after listening to Clark howard and the first thing I saw was that I could not log on line with them. I called them and spoke to someone thst assured me the problem will be taken care of in 48 hours. time went by and I still could no log on. I called again and was told that because it was a new number it will be okay after the first month. I tried to log on when my first month was up and I was assured that the problem was on their end and I was not to worry about my minuites. I purchased a $30.00 card and called them back to tell them I had a new card and this was the new number for the additional 1000 minuites. they assured my not to worry abiut the count down and some one would call me in 48 hours.I waited and no phone call. I tried to log in and it kapt comming up as an invalid ESN. I was on the phone and it dropped a call. I tried to call out and a message kept comming up as you do not have enough minuites to make this call. I called straight talk and explained my situation with referrance#s thay had given me and thay had the same answer, someone will call you in 48 hours.I asked them how that was possible when the phone did not work and thay said if we call you the phone works. I would not go with this company and someone needs Carlos know in Mexico what his company in the USA is doing.
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Consumer Reviews
I got a LG200 three weeks ago. I have one bar of signal at home.
3
Consumer Reviews
I used to pay about 150.00 per month for cell service through
5
Consumer Reviews
Me again..... I have been reading the rest of the reviews and
5
Consumer Reviews
As a Police Officer I use my phone all day everyday and the cell
5
Consumer Reviews
Service sucks!!!!Customer Service Sucks!!! Manager won't return
1
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Anita
2009/09/08 |
Service sucks!!!!Customer Service Sucks!!! Manager won't return calls. I was only able to use the phone for 1 week! I am out of about $100.00. Company gave my number away and then would not give me a new number. Save your money. Not worth it!!!
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Consumer Reviews
Purchased the W385 from Walmart. Ported # from Vonage which
4
Consumer Reviews
The coverage and network quality on this phone is unrivaled.
5
Consumer Reviews
I switched from T-Mobile's "customer loyalty" plan
5
Consumer Reviews
I love this service!!!! I had the phone for one week and OMG
5
Consumer Reviews
had this phone for 8 days could not get it activated even after
1
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jo
2009/08/28 |
had this phone for 8 days could not get it activated even after calling 3 times a day finally took it back to walmart but am now out of $45.00 for the card since it was scratched off I am going to dispute this charge with credit card company. every time we would call customer service we would hear a different story ended up walking into a radio shack bought a boost mobile unlimited phone and text for $50 month and it was activated within 10 minutes
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Consumer Reviews
Browsing the web looking for a lower price wireless carrier I
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Consumer Reviews
I just travelled to Danbury, pretty little town next to the Hanging
3
Consumer Reviews
I have had my phone for about 5 weeks now and once I finally
3
Consumer Reviews
I could not have had a worse experience. I live in DC and it
1
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Neel
2009/08/13 |
I could not have had a worse experience. I live in DC and it is currently day 13, and the phone still does not work. I have called in and talked to their customer service 9 times now. Today I finally asked them to refund me the service. It's just not worth the hassle. I've spent a total of 6 hours on the phone with them trying to get it to work. They say they're going to escalate the matter, but nothing happens. "escalating" is supposed to take 24-48 hours, but they said that every single time I called in, never did get an answer on what was going on.
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Consumer Reviews
I bought the W385 Motorola phone from Walmart yesterday. Came
4
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Shawn
2009/08/09 |
I bought the W385 Motorola phone from Walmart yesterday. Came home, called the customer service, and the line was activated (with a new number) in 10 minutes. Tracfone's customer service cannot be compared to Verizon's or AT&T's. The call went to a country outside the US - I could clearly make out the foreign/ spanish accent and the call center was pretty noisy. IMHO, the reps are able to answer standard questions, but will go around in circles if you ask them anything other than standard. I bought this phone expecting sub-standard customer service, so as long as you keep your expectations realistic, you will do fine. The phone/ device itself is very good - Motorola brand that I love, lightweight, good battery life, crystal clear voice, etc. So far, the signal has been pretty good and strong - just like one of the major providers. Works great in my basement, and the 4-5 stores I took it into. I plan to travel next week, and will test the phone in the new city as well. If you dial 611 on your phone, the call goes to Verizon Customer Service, so I am expecting good coverage on this Tracfone line (FYI, you have to dial a 1-800 # to get to Tracfone's Cust Srvc, not 611). Tracfone only offers 3 phones in the unlimited (and $30) plan. My phone was $80. The Razr costs $99. I would stay away from the cheap LG. The W385 I bought is not user-friendly for web surfing, and I expected that. Therefore, I bought this service mainly for unlimited calling and texting. If you primarily want to use this service for web usage, you are better off getting a good device from one of the major providers. I do not have any complaints about the signal strength though - the drawback, with surfing, was with the device itself. Lastly, I believe Tracfone has disabled the option to upload your own pics and ringtones (through a PC) on their phones. Once again, not a big deal to me. I bought the service mainly for unlimited calling, and so far I am pretty happy. Total cost with taxes = $47.20 per month.
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Consumer Reviews
It is horrible because i can not buy ringtons or graphics
1
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Fred
2009/08/05 |
It is horrible because i can not buy ringtons or graphics
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Consumer Reviews
I bought mine from walmart in Atlanta. Activation was fast and
5
Consumer Reviews
I just renewed my unlimited plan with no problem ... I live in
5
Consumer Reviews
I HATE IT! It's definately one of those you get what you pay
1
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Chelsea Mason
2009/08/02 |
I HATE IT! It's definately one of those you get what you pay for phones.
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Consumer Reviews
I have had a Straight Talk Razr phone for three weeks now, and
1
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Parrott
2009/07/29 |
I have had a Straight Talk Razr phone for three weeks now, and I am still unable to access the Internet from my phone. I have called Customer Service in excess of 10 times, and so far they have been unable to resolve the problem. At the very least I would expect them to replace the phone and reimburse me for the minutes I have spent on the phone with Customer Service or waiting for a customer service representative. However, so far they have done nothing other than to assure me that the problem will be resolved in 24-48 hours and tell me to call back if the phone still does not work. I have never encountered such poor service!
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Consumer Reviews
No problem starting online account, but trouble activating.
5
Consumer Reviews
We were looking for a reason to get rid of our land line and
5
Consumer Reviews
I just switched to Straight Talk, and I am so frustrated. It
2
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Edie Parrott
2009/07/16 |
I just switched to Straight Talk, and I am so frustrated. It took a week to activate the phone even though I was moving a phone number from Tracfone to Straight Talk, both owned by the same company (I think). I still cannot access the Internet from my phone. When I call customer service, they tell me they can't do anything to help until I call from a different phone - kind of defeats the purpose of having a cell phone. Additionally, when I call Straight Talk, I have to wait 5-10 minutes for a customer service person. Then when I do have someone who helps me, the person is often very hard to understand and repeatedly says condescending and patronizing things such as "Thank you so much for being so patient." If you want to contact someone at Straight Talk, you have only 2 options: make a phone call and wait for a representative (while your cell minutes click away) or contact them through snail mail. The website does not even list an email address! I am frustrated and would not recommend Straight Talk to anyone until their phones and service improve!
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Consumer Reviews
Our experience with this Tracfone spin-off Straight Talk has
1
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Diana
2009/07/16 |
Our experience with this Tracfone spin-off Straight Talk has been the cause of my latest nervous breakdown.....just kidding. But in all seriousness, it HAS been an incredibly frustrating experience...to say the least. Although we like the phone and the plan is perfect for our 16 year old, their customer service is completely unreliable and inefficient. Like Tracfone, Straight Talk's customer service is outsourced to a foreign country....nuff said? If not, I'll elaborate. Although the reps are nice enough, they provide canned, robotic responses that rarely answer your question...as they rapidly type away at their computers telling you they're updating their system. However, each time you call back to follow up on an unresolved issue, you have to start all over again like they're hearing of this issue for the first time. It's as if all that data they were entering during your last call is mysteriously wiped from their hard drive the minute you hang up the phone. Further, we get a different answer for the same question depending on who we speak with, and, you're kept on the phone for an insane amount of time for what seems like it should be the simplest of tasks. Further, if they tell you the issue needs to be escalated to their corporate office and proceed to provide you with a reference # and tell you it will be 24/48 hours to remedy the problem........DON'T COUNT ON IT! It took us a full week to get one issue resolved, and in that week we had no use of our phone and were ultimately provided with FIVE different reference numbers.....for the SAME issue.....NO LIE! See what I mean? In a nutshell, they don't know the product well enough to provide reliable support for it AND their customer service departments mode of operation is completely inefficient....and INCREDIBLY FRUSTRATING!
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Consumer Reviews
What good is cheap phone service if you can't use it? I purchased
1
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Jill
2009/07/11 |
What good is cheap phone service if you can't use it? I purchased my phone from Wal-mart, waited a week for my number to be swithed over. Now I can't get the phone to activate. I've discussed this 4-5 times with customer service and have dialed *228 until my fingers are bloody. Then I just get told that my problem is being expedited to their supervisor and to wait 24 more hours. I've now been without cell service for 8 days because my Straight Talk won't work and my other service has been shut down. The irony of it is I switched from Verizon who is one of the partners with Straight Talk and now I can't get the service activated! I'm giving it one more day. It it's not fixed I'm going somewhere else. Hopefully I won't have to wait another week for my phone number to transfer! Very frustrating.
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Consumer Reviews
I've only had it for a day, but I'm pretty happy with it so far.
4
Consumer Reviews
Horrible customer service. The phone is decent but I cannot
1
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Amanda Ardis
2009/07/08 |
Horrible customer service. The phone is decent but I cannot get my web browser activated. Straight talk has assured me that they are working on this and everytime I call tell me they will have the issue fixed witin 24-48 hrs. That has been 2 weeks ago and I have called 5/6 times. It does not good to talk to a supervisor, they tell you the same thing. If the customer service is this bad with my browser, I am not about to be out of phone service this long. Now I am just worried I will have trouble moving my number. Do not get this service.!!!!
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Consumer Reviews
I'm not impressed at all.I've had it for about a week and they
1
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mark
2009/07/07 |
I'm not impressed at all.I've had it for about a week and they still can not get it activated.Their cust. service is based in the Phillipines and when you call you can barely make out what they are saying because of the bad connections.And it is the same story everytime," We will make this our top priority,remember this reference number." If it is this hard to get it turned on, whats it going to be like when I have a real problem.I'm canceling it!!!
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Consumer Reviews
I am really impressed with this phone service - for under 50
5
Consumer Reviews
sounds like a great deeal i will call and see if i have service
4
Consumer Reviews
I ordered my ST Razr on the afternoon of July 1st from the Wal-Mart
5
Consumer Reviews
great phone i was a little hesitant beacuse you usually get wat
5
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