Gary

{ 09/15/2011 }

Had pageplus for about a year now. Service is great for the Standard plan. The only bad thing is the choice of pageplus phones. I had 3 of their refurbished phones and the first two display went out. Only one was covered by the 120 day warranty. The replacement they sent was a different model and the hinge broke at about 6 months. I discovered that verizon phones are compatiable. I bought a new htc eris on Ebay for about $120. Everything works just fine. I use the wirless mostly. I had pageplus turn on the data and it works but Rep suggested to turn off on phone until needed. I'm not a heavy user so it cost me about $8. month for a smartphone. Pageplus is perfect for me but maybe not everyone.

t-man

{ 09/07/2011 }

Don't do it. They will send you defective new cellphones, and then make you pay the return shipping AND the restocking fee. How this isn't a scam I have no idea. I guarantee you they will just re-ship the defective phone that I returned and screw the next person.

crabcake

{ 08/28/2011 }

I am not a kid anymore, but I was "strongarmed" by co-workers into purchasing a cell phone. After much research, I determined that Page Plus would most satisfy my needs. I must admit that my every expectation has been met. Every 4 months I replenish, my unused minutes roll over and I'm good to go again. I am gratified to know that good deals still exist out there.

Me

{ 08/26/2011 }

I will give Page Plus 5 stars for quality but it is not very competitive. T-Mobile's prepaid Monthly 4G plan for 70.00 offers 4G speeds capped at 5GB. I used to pay an additional 20.00 on top of the 44.95 unlimited for extra data. A friend went from Verizon to T-Mobile and told me about it. Now I spend an extra 5 bucks a month and get a whole lot more bang for the buck. That said, the call quality is not as good as PP but the data is excellent!!! In my area , I get 8MB down and 0.8MB up.

Anonymous

{ 08/22/2011 }

I have had their servous for awhile now and its total boolcrap totally not worth your time

Michael

{ 08/22/2011 }

I do not know why everyone is crying!!!!!! I have PP on my droid X and I am saving 80 dollars a month I can check my emails all month long and never use over 100mg but if I want streaming video I hook up to wifi. Verizon is GREEDY I will never leave PP.

Guest

{ 08/18/2011 }

I have only been using the service for a few days and there were glitches setting it up, but customer service was actually quite helpful and friendly (& I didn't have to wait too long, only about 10 minutes). Call quality is as good as Verizon and instead of paying $110 a month for a Verizon family plan like before, child gets unlimited texting ($20 a month) and parents, who don't use the phone much, each have $80 on the phone for calls which will probably last the whole year and doesn't need to be replenished for a year. It seems like a really good way to use the Verizon network for calls and SMS (we don't do data) for not much money, so I don't understand why the terrible reviews.

Raul

{ 08/12/2011 }

i have 5 lines on pp for 1 1/2 years now and no problems.the only people that have problems are the ones that dont know how to manage there data.

im staying

{ 08/08/2011 }

i went back and forth and right back to pp im happy and i will not leave again.

Smiley

{ 08/07/2011 }

with pp for 2-1/2 yrs. switched my phone with a samsung omnia i910 it works great and the internet works too.
thanks pp

bldrer

{ 08/07/2011 }

The service is ok. But it's extremely difficult to reach their customer service, every time i were put to hold for more than twenty minutes to get a person to talk to me. And they made it very hard for porting your number out to another carrier.

RicoB

{ 08/05/2011 }

PagePlus is pretty great. I was tired of AT&T fleecing me each month.
I called P+ customer service once, as initially I was issued a phone number out of my area. The wait was close to 30 minutes, but the customer service rep was helpful and pleasant.
I signed up with KittyWireless autopay for TnT 1200. KW has been nothing short of awesome! I never have to worry about my cell service; KW takes care of that PIN nonsense for me, (at no extra charge!).
I'm very satisfied with PagePlus wireless coverage and call quality. And I've saved 36.00 each month over my former wireless carrier.
Yep, pretty great.

Me

{ 08/02/2011 }

I have just made my first month with Page Plus and the plan renewal went smoothly. I bought my Unlimited Talk n Text PIN on July 26th and it was automatically added to my phone. Straight Talk used to be a constant worry if the renewal will go through.

Me

{ 07/29/2011 }

I have tried Boost, Virgin, Cricket, and the Tracfone companies. I have finally found the one to keep which is Page Plus. It has, hands down, the best coverage of the MVNOs and Cricket. To be honest, I have not had a problem to date. If you aren't a techie, go with an approved phone. If you are a techie like me, the Verizon Android phones work quite well.

Cutipye

{ 07/29/2011 }

I have been with PP for 6 months, using an LG Ally and now an HTC Eris.

Con: Customer service is a drag if you have to yours it, PP website is really bad.

Pro: If you buy the cards at Mysupplyworld.com & follow the steps to refill then it is simple quick and well worth the money you save from Verizon.

Con: PP is not for tech ediots, turn off your data when not using it where it does not suck up all your data time & use your wifi when you can.

Pro: Customer service is much better than straighttalk customer service plus the internet is much better with newer verizon phones than the straghttalk phones.

Con: Verizon customer service is much better than pp but I look at it as you pay for what you get. My bill is half the price of when I was with Verizon, I don't often have to talk to customer service so it's well worth it when I do.

* With Verizon you get a new phone every couple of years it PP there is no discounts on phones, but then again you save more than Verizon's discount with a couple months pp phones bill.

Pro: I can hook up great phones with PP. On straghttalk you are stuck with only the junk they sell.

I love The money I save on PP and NEVER plan to return to Verizon!

Daniel

{ 07/27/2011 }

I honestly dont see why all of you have so many problems with this provider if you dont like it then find another that youll like there are many service providers out there. i honestly love it i have been with them for a little over 2 years and like the service very much and have never had any problems, yes the customer service could be better,but if you need to change esns,add mins or whatever find a dealer in your area that can help with that and adding minutes is simple you can do it online. i am on the $30 plan using a droid x and no problems everything works perfect and they are cheaper than verizon contract. they are awesome!

WP

{ 07/26/2011 }

IF you just want to make calls and do texting, this plan is GREAT.

Heather

{ 07/25/2011 }

BTW, Pros:

$29.95 a month for 1200 minutes, 2000 texts and 100 MB data works perfect if you are a light cell phone user - they do not tack charges onto that monthly amount, so it's a flat price.

Unlimited is good also - but you don't get hardly any data with this option.

Can use the Verizon Palm Pixi Plus, and it is kind of a cool little phone - it's not an iPhone or a Droid - but it's a cute little touchscreen, and it's tiny.

Cons:

Make sure to turn off your data on your phone so that it doesn't use it up.

They don't offer data bundles or unlimited data options. And browsing a few pages uses up 1+MB of data. So you get maybe 80 uses per month out of the 100 MB amount.

Customer service is hit and miss. If certain features aren't working on your phone, try two things: have them re-do the initial software (where you call the number and it says it uploaded successfully); or call your former phone company and have them submit ticket on the port to make sure it went through properly.

The system can be kind of glitchy and send you messages that you have insufficient funds (when you are on a monthly plan) and you don't get your incoming calls - that might have been to do with the first girl not uploading the software correctly however.

Heather

{ 07/25/2011 }

I ported my cell phone numbers from Sprint to Vonage initially to keep them active (while one of us was job-hunting, money was tight), then decided to port them back out to Page Plus. I called Customer Support directly to do this. No problem getting the number ported to Page Plus.

The problem occurred after I discovered that my data feature on the Palm Pixi was not working, and the incoming text messages were not working (SMS).

These items were finally resolved, but not due to much assistance from Page Plus. They really need to organize their customer service "troubleshooting" technical problems, and database new issues so they can actually help their customers instead of blaming the phone for not being able to receive texts.

The solution was as follows (and hopefully this helps anyone with the same problem):

The data was because I got a customer service rep who was a "newbie" and did not know how to activate my phone properly - she wasn't even sure if I was supposed to answer yes or no to some of the questions on the software. I stumbled through installing the Page Plus software onto the Palm Pixi Plus phone, however. Calling back in and troubleshooting with a customer service rep with more experience helped. ALWAYS ask for a name and ID before you even start talking - because you'll get hung up on halfway through the call. The rep had me pull the battery and re-start my phone, then re-loaded my software from the home store and had me dial a #XXXXX number from my phone to re-activate/upload. After it said it uploaded successfully, the data/web function worked properly, but the incoming texts/SMS did not.

I had to call back in a 3rd time, and another CSR rep tried the same exact thing to no avail, and finally suggested after an hour of troubleshooting with me to call my former company, Vonage, and make sure the port was done correctly. Sure enough, that was the problem. Vonage submitted a ticket to remove the number from their database and re-broadcast the port to Page Plus, which should resolve the text message issue and any other unknown missing features within a few days. I got lucky with a knowledgeable rep from the tech support department of Vonage to figure this issue out. So, if Page Plus gives you the line (like they did me) that it's most likely the phone that is the problem - look to the port not going through successfully first, and ask to submit a ticket to your former phone company to delete the number and re-broadcast the port to try and fix any issues first. Thank you, Trinidad!

I am sure that Kitty Wireless and some of the other Page Plus dealers would have been able to help with this - I wish I had gone through them to begin with - so if you're reading this review you might want to try them - they probably have a lot better customer service/resolution with technical issues on the phones.

Information

{ 07/22/2011 }

To be fair, Page Plus does not guarantee that a phone not on their approval list will work and they make that perfectly clear. It is a crap shoot. That much said, just about any Verizon Android phone will work. If it is a feature phone you want, play it safe and buy an approved device.

eric

{ 07/20/2011 }

BE CAREFUL about the pageplusdealer you choose, especially if you find it in cellphoneforums or by searching. Email (or better yet, call) your online dealer a several times to check their attitude. I sent a phone to an online dealer in central Michigan for programming. They never returned my phone, or responded to my calls or emails!

troy

{ 07/20/2011 }

I checked on their web site to make sure the phone I wanted to activate would work ! they said YES !! Then when I activated it It would only take and recieve calls ! NO internet, ON PIX or Video Messaging !!!! and I paid for it !!! Than when I tried to port my number They said I shouldnt have paid for service Before porting my number and I would have to purchasr a monthly plan AGAIN to port my number !! I think they should tell you this on the web site so you know ! They do tell you that both phones have to be active so thats what I did activated their phone and kept my existing phone active ! so now I have to pay another month of service to my existing carrier and wait a month to port my number or just throw away a month of service ?? no option of refund !!!!

Me

{ 07/19/2011 }

After 3 weeks of service, I think I have finally found the provider that I am going to keep. I really like Page Plus Cellular. 3 weeks with my LG Vortex without a single problem.

unique

{ 07/18/2011 }

I love my page plus phone and plus i bought mine brand new from amazon and they turn it on.it work perfect for me.I love the phones in the store.you don't really pay much for them.so pageplus yes....

Malissa

{ 07/18/2011 }

Page Plus is cool.

Pros: I called customer service and they activated an old Verizon phone for free that I had sitting around. I can access my account online and see my call log to know how many minutes have been used and where my money goes.

Cons: I always wait on hold for 20 minutes to talk to Customer service every time. Also, Page Plus charges really high rates to call internationally.

@Unknown

{ 07/14/2011 }

Well, port your number and avoid the ten dollar fee. It isn't an activation fee because it isn't strictly required to start the service.

unknown

{ 07/12/2011 }

they said there was no activation fee but there is a 10 dollar fee to activate the phone...is it not the same? its only free if it is ported.

Matt

{ 07/06/2011 }

I have had Page Plus now for almost a week and I am completely satisfied with the exception of data. I would like to see them add a data package for 2GB. That would be awesome

Rev. K

{ 07/03/2011 }

Pretty limited choice as far as phones go and I've never been able to get the data features to work properly. God help you if you ever need to call customer service, you're always on hold for at least 45 minutes and the people are always a-holes. It took three days to port my number over and I got screwed out of $30 initially.

That being said I'm paying $30 a month for the 1200 plan, 1200 minutes, 2000 texts and 100mb data, and it's on the Verizon network so I have coverage in places my AT&T and Boost prepaid phones never did. If you want a smart phone with all the bells and whistles this probably isn't the company for you but if you want just a basic get it done on the cheap this is a great option.

Love it!

{ 07/02/2011 }

I ported my number over from Straight Talk after dealing with "Peggy" for the last time. Customer service does take some time to reach but it is refreshing talking to a good old American. Page Plus is where it is at.

Crispie

{ 07/02/2011 }

Customer Service is Terrible, and also if you could not fix problems that arise with verizon phones do not put them on your plan, second why is my phone roaming when it shouldn't waste of time and money

Jack Mehoff

{ 06/29/2011 }

Does the Lg Revolution work on Page Plus

Steampunk

{ 06/26/2011 }

Oh, BTW, for the people saying no Blackberrys, I am using a Verizon BB 8830, no problem. When I put it on line the tech even identified it as a BB. However, you cannot use Blackberry Internet Service, but if you load Opera Browser and use GMAIL you can have web and email, no problem. But Enterprise email and Blackberry's excellent email doesn't work. I did get the BB web browser to work as well, but it isn't very good.

Steampunk

{ 06/26/2011 }

I am a Field Service tech for a major computer maker. I use a LOT of minutes every month, and Verizon was killing me at almost $100 per month. I tried an AT&T reseller, but AT&T's coverage in my rural area is less then stellar. Then I found Page Plus. I got to keep my Palm 755p I was using on Verizon, and cut my bill in half. PP does not require a "data plan" with a Smartphone, so that cut $29 right there. The Unlimited plan costs $45 a month and I don't have to count minutes. The coverage is almost as good as Verizon's Post Paid network, with few dropouts, but there are a couple areas where roaming is 29 cents a minute. So I call before I get into these areas. Otherwise, coverage is the same for my area.
I would give them 5 stars, but Customer Service can be a LONG wait, and sometimes "refilling" on the Web doesn't go very smoothly. However, the Customer Service reps are extremely pleasant, knowledgeable and helpful.

I have tried almost everything; AT&T, Verizon, Tracfone, Boost, and PureTalk, and if you want Verizon's excellent network at half the cost or less (1200 minutes, 2000 text and 100mb data for $30) Page Plus is the way to go.

Brittany

{ 06/15/2011 }

I love pageplus it the best prepaid company around. I canceled my contract with Verizon and came to pageplus. I still can to use my Verizon Galaxy S phone and verizon network. I just need more MB of data.

Ginger

{ 06/14/2011 }

I have to say,I love Page Plus Cellular! They use the verizon network and for the 44.95 a month for unlimited talk and text with 20mb for mms messaging,it's not a bad deal. Verizon would charge you 94.99 for unlimited talk and text. It is inexpensive and has very reliable coverage. My dad and his girlfriend are about to switch to page plus. The only downer about Page plus is they do not offer unlimited data for all the heavy data users. I don't use all of my data anyway. I am using the UT Starcom Blitz right now,but I am about to get the LG Env2 which is an awesome phone to have on page plus. I mainly text so it's perfect for me! Keep on doing great Page plus!!:)

Paul

{ 06/11/2011 }

We switched to Page plus, from Straight talk. We used Kitty she handled everything. They ported a # to an HTC phone, set up auto pay and emailed us when the phone was ready to use. We never once had to call PP. To get great service use a local agent, you never have to deal with PP directly. We get more minutes, more texts, more data, with a true android smartphone, for less per month. No brainer. Use a local agent and you no longer have to deal with "Peggy"

Marquitta

{ 06/09/2011 }

This service sucks in the worse way. Just paid my bill and the majority of the time I dont have service and on top of that I was told that my phone, the phone they sold me, is not the correct phone to have the Page Plus services on.

I rather pay more money for service with a more reputable company than deal with not being able to use a phone that I paid good money for.

Lawanda

{ 06/09/2011 }

I have page plus i have a sprint blackberry phone. I am on the 44.99 plan the service is great. My only issue is if i have a question it takes me almost an hour or more to talk to anyone,but once i talked to someone they were very nice and fixed my problem.

Mike Manning

{ 06/04/2011 }

I was with PP for over two years and the only reason I switched is because of 3 main problems with PP 1) the low amount of Data, 3 Too many pictures texts and you use up all of your money and 3) No GPS features.

Kim A

{ 06/01/2011 }

Kitty Wireless is great in handling the needs of all 3 family members. We are in Sarasota FL and Verizon towers are all over the place, no problem wit reception. Our cell phone bills are now $70 a month total, instead of the $165 a month we were paying before, with Verizon, for identical service.

Be alerted, though, you can´t be a complete idiot to use Page Plus--you have to know how to operate your cell phone and specifically, how to adjust your ´phone so it doesn´t pull data unnecessarily. We are using a Droid Eris and we had to manually turn off the data function (Google how to do this if you don´t know). We use no data on this, only wifi. When there comes a time we need data''dsay, we are riding in a car and we want to see a Google map then we have to toggle the Data switch to on, manually. The other phones we are using are Samsung Omnia i910 and a Palm Pixi Plus. Everything works great!

LadyJay

{ 05/28/2011 }

I have had Page plus for almost 2 years now and I LOVE IT!!! Best Prepaid plans you can find. I have seen PP brand of phones and they are crappy. But you can use any verizon phone(with the exception of Prepaid and Blackberries) with PP. So are I have had a Palm Treo 755p, an LG EnV touch and now I have a Droid Eris. I use the TNT 1200/2000/100MB. With Eris I have it set to wi-fir only so I don't use that much data. I would recommend this company to anyone especially those who are tired of paying hundreds and hundreds of dollars for cell phone service.

Destiny

{ 05/26/2011 }

i was thinking about trying page plus,with the omnia 11 i920. I will use the standard 1.95 plan with the add-on unlimited text plan. i am scared that 3g verizon data will get turned on without me knowing drain my balance. how do i prevent this?

SaraB

{ 05/25/2011 }

I have to say I have been with Page Plus for over two years now. Yes - I had to replace my phone a couple of times because of using old phones, but you can buy a new one from Page Plus and at your local Verizon. Also Page Plus offers an unlimited plan that is not costly at all, pretty cheat actually. This service also don't carry insurance, I realize that, but for 45.00 a month unlimited txt and calling, I will replace my used phone any day! I am on my third phone and each cost me around 100.00 each. You really cant go wrong on this service. Get the Unlimited Card!

unhappy in sarasota fla

{ 05/22/2011 }

IF you are smart DO NOT go with Page Plus cellular!! You will regret it eventually. They sell traded in Verizon phones that they CLEAN up with rubbing alchohol and then put refurbished stickers on them. They do not refurbish a single thing. Then when you call customer service to complain you WILL wait for 30 - 60 minutes for a CSR. Your web service will not work in Sarasota 7 they will tell you that its the Verizon towers in our area eventhough you pay for it!! You will have repeated disconnected calls with a recording telling you "your balance has reached zero; please replenish your account" eventhough you just replenished it that same day!! Then you can remake the phone call. In a nutshell; PAGE PLUS STINKS11 Better off going with Boost Mobile or Metro PCS.

Farhana

{ 05/22/2011 }

I signed up for the 1200 talk and text plan. My call records reflect that I only used 1054 minutes, and my service was disconnected well before the month was over. Page plus refused to reimburse me for the remaining 146 minutes.

Mike

{ 05/17/2011 }

You need to use your brain when deciding which prepaid cell carrier to use. This company is not for ultra high tech folks. For phone service and texting for most people, its great and by far the least expensive. .04 cents a minute, no one else comes close. Make sure Verizon is ok for you where you will use it most. If you don't like the phones - get one on amazon. I have called cs twice with good results (be nice) and have also used kitty wireless which costs a few bucks but they are great. So many people are helpless and lobe to whine. Happy User.

Joe

{ 05/15/2011 }

Great News;
My dealer told me today, Page Plus is coming soon with a new plan with more Data!
$49.95 Unlimited TalknText+300MB! Let's wait and see.

msmaryntn

{ 05/14/2011 }

DONE WITH STRAIGHT TALK, SO I CALLED PAGE PLUS TO CHECK OUT THEIR CUSTOMER SERVICE, WAS PUT ON HOLD FOR 10 MIN. NEVER GOT ANYONE AND HUNG UP!!!!!!!!!

J & T

{ 05/11/2011 }

BEWARE: DATA STEALERS. Came over from at&t iphone 3G knowing nothing about these phones. I never needed a data plan for the 3g at at&t and it never activated data - at all! There was no mistakes because data is not allowed! I only used wifi! I was only signed up with PP a day and the data stole all the money I put on the phone! BEWARE...can it be fixed?? I don't know. I have the ERIS and the DROID X...

ark

{ 05/05/2011 }

Their plans are good but as a customer you have to be extremely careful to not fall into one of the pitfalls. I was on a pay as you go plan but somehow ended up on a text plan. I don't use minutes much and just before the expiration of the minutes (at end of 120 days), I followed a link on their page that said "Add Minutes" and added $10 but it did not give me any "Minutes". On calling for support I was told that it applied the $10 towards a text plan. The Supervisor was curt and said "Add Minutes" does not necessarily mean Add Minutes and there was some semantics issue that I did not understand and pretty much said I have no recourse and the $10 was gone.
Call me weird but when it says "Add Minutes" in plain English I did not see any semantics involved!
Also, nowhere on my Account Summary page it said anything about me being on a text plan prior to the recharge.

kathryn

{ 04/28/2011 }

I have been trying to get set up with PP but I have not been able to get anyone on the line. the wait time on hold is soooo long. I have been trying for 4 days now. I finally decided that if I cannot get ahold of them now, what would happen if I needed them to help with a problem.?

Steve

{ 04/26/2011 }

We have two Droids on the Talk N Text 1200 plan, and three phones on the basic plan. I find 100MB of data to be more than enough on the Droids if I use Wi-Fi when it's available, and if I don't do things like downloading videos or GPS maps over 3G.

We basically have to use Verizon or an MVNO that uses Verizon in our area (San Francisco Bay Area) since the coverage on the other three major networks is poor.

A few issues we've had:

1. Three phones are re-upped on the same date, but for some reason one of the three phones expires one day early and I ended up losing half the balance.

2. One of the Droids gives the balance announcement with every call and Page Plus doesn't know how to turn it off.

3. We go to places where Verizon isn't the CDMA network and have to pay roaming (but that's better than not having any coverage at all like on Virgin)

Burt

{ 04/25/2011 }

GO WITH TRACFONE !!!!!!!!!!!!!!!

Burt

{ 04/25/2011 }

To all you 1 star'ers out there:
Try Tracfone! Their cs has a lot to be desired but if you contact then on facebook or by email you usually get good results.
I have had tracfone, with double minutes for life, for a year now and have great reception almost anywhere.
If you add a 60 min. card you get 120 minutes and 90 days of service. if you add a card and still have days left on your service those day also roll over. If you had ten days left instead of 90 days you would now have 100 days of service. Minutes AND days of service roll over.
Great reception and a nice little LG 420 phone that tells you on the screen how much time and days you have left so they don't sneak up on you.
By the way I don't work for Tracfone but just like to tell people how much I enjoy their service.

CaptStoneWall

{ 04/24/2011 }

This is the Great Value in prepaid, especially with several plans, tell me where your going to get better coverage, and more minutes for your money.
1) security plans, from $10 for 100 minutes that lasts 120 days or until there gone, folks that's phone service, if you need one for emergencies for $2.50 a month/ $30 per year...EVERY ONE if there with out a phone, should have one of these. Also 2000 minutes for a year for $80, that's twice as many as AT&T and less then half the price!
2) Regular users - 1200 anytime minutes/2000 text messages/ 100 mb of data, for only $29.95
3) Unlimited Talk& Text/20 mb of data - now get this you can add extra data for 15 cents a mb, so if you use extra data, part with a few bucks and for $54.95 you can get the unlimited talk and text but roughly 85 mb or for $64.95 it works out to be 150 mb with the unlimited talk and text... come on, thats a ton and still a great value
4)Bring your own phone, this is incredible, bring in a eligible phone and you save money.
5) Why they don't promote this I don't know its the same as Verizon, so why they don't promote it is beyond me. Trick here is its Verizon's company owned towers (but thats the same for Verizons prepaid, there not going to pay for you to be able to use there roaming partners) But the Verizon network certainly covers more area then anyone other = BEST PREPAID COVERAGE
6) Customer service, I use a friendly neighborhood dealer,some one that apparently cares, kinda like a insurance agent, if I pay my bill with him each month, he handles any service issues if needed. Why not have a someone extra on my side, i called the 800 number for customer service once, 20 minutes later, i hung up, called my dealer, he picked up on the first ring and I was done in two minutes, make friends with a local cell phone dealer
I give Page Plus & my local dealer 5 Stars

Bob

{ 04/20/2011 }

According to their coverage map, I should have excellent service. However, I can't make a call without being on roaming. So I have a horrendously high per minute call. I just got the phone yesterday and I guess I will use up the minutes very quickly (because of the huge cost of roaming. Customer service could not help either. Basically all they said was that they couldn't help.

murphy

{ 04/16/2011 }

PP was highly recommended by family members for my Elderly parents that mainly need cell phones for emergencies and light texting. the first phone was sent to them by a family member, it had previously been used on PP. my mother called the 800 number, walked thru the process w CS and the phone was up and working. yesterday they went to a dealer to buy and activate a second phone. the dealer buys his phones directly from pp who put the phone number on the phone, not the dealer. he put $80 for the year on the phone then when he called to activate it, it didnt work because it was ALREADY ACTIVATED FOR SOMEONE ELSE. the dealer thought he cid just call cs and have them transfer the 80 to a phone not activated yet...cs the first time took 20 minutes to answer then when he asked for a supervisor she hung up on him. he called back and talked one and a half hours with cs trying to simply take the money off of the number THEY had wrongly placed on the phone and switch it to a new one. they told him that it was his mistake and that even as a dealer, they couldnt do it. he asked for an it person. they said they didnt have one. after 2 hours, the dealer ended up EATING THE 80 so that my parents could buy a another phone and put 80 on it. end of the story???? not even close. today, the FIRST DAY OF SERVICE for the new phone, my parents are getting text messages from people that they dont even know, voice mails from people they dont know, and the texts our family have been sending havent gone thru at all. soooo... obviously this phone number is also ALREADY IN USE BY SOMEONE ELSE AND A SECOND PERSON IN 2 DAYS HAS RECEIVED 80 ON THEIR ACCOUNT THAT THEY HAVE NOT PAID FOR AND THAT PP IS NOT WILLING TO CREDIT TO THE PERSONS THAT PAID THE MONEY. to those that have had no problems and think it's customer anger issues? please know that that has absolutely nothing to do with the poor cs. the dealer they went to has sold pp phones for 14 years and they werent willing to help him...if pp would only read these emails and reviews and correct the cs problem, their customer numbers would be exponentially higher immediately. zero stars so far for the $160 they have scammed from a longtime faithful dealer and senior citizens...

Paul

{ 04/14/2011 }

Why all the haters???

I switched from Verizon to AT&T about the time the RAZR came out. So, the Verizon StarTAC was just sitting around doing nothing.

Well, doing a lot of traveling for work, I found that AT&T has some serious dead spots (especially if you are on a hilltop), so thought it might be a good idea to get the old Verizon phone activated again as a backup.

Was told by Verizon they won't reactivate the phone because it doesn't have a GPS tracking whatchamacallit! They wanted me to buy a new phone, sign a contract, etc. No way, Jose.

I found Page Plus Wireless when searching Google for someone who would re-activate the StarTAC phone. They did activate it, and it works great!

Then, I called and asked about their $80 year-long plan. Found out you had to purchase that from a reseller, couldn't purchase from PP themselves. No problem. Was directed to pagepluswireless.com who does sell the $80 year-long plan online. Purchased it, called Page Plus customer support and it was added in minutes.

I have found the customer support wait times to be a little long, but every person I spoke to was very nice, and spoke ENGLISH! No Indian impossible to understand accent, just your basic standard American English. Very nice!

I may just start using the Page Plus phone exclusively and port my main cellular number from AT&T.

Reno

{ 04/09/2011 }

I stop by every three months and put my 2 cents in. First off You will see an ad on this page. The ad is Kitty Wireless a page plus dealer. I have been with PP for 2 years. But only with kitty wireless for 4 months. You want great customer service with page plus. Give the kitty a try. I don't work for kitty. Just a happy customer. Period. Just passing this information on. Go to whoever, but I am very personally happy with this dealer. Just my 2 cents.
Thanks for your time.

Jimmy

{ 04/08/2011 }

There should be a 0 star rating cause thats what I give them. I ported my# over from verizon, shortly after this I found i couldnt send text pictures. It took till the next day to finally get their rude support on the phone. I explained that I had just bought their service day before and my droid x wasnt working well w/ their service. I had another phone & asked if they could switch my minutes over to it, they said yes no problem, LIE. They turned my phone on gave me a new # but my minutes werent their I call right back they said I lost the minutes & nothing they could do I asked for manager that took 2 calls & 40 mins of waiting. Manager says when u change phones u forfeit your mins I said ur customer service person said it was no problem and changed it he never said I would loose my minutes. I have my receiept I paid $54 dollars yesterday for your service & now because your employee tells me it can be done you say he shouldnt have but I am just out $54. She politely said Yes sir theres nothing we can do for you. They basically stole my money I used less than 100 mins of my 1200. They are thieves and the customer service is terrible. you get what you pay for.

Asia

{ 04/05/2011 }

I've had PPC for ten months now, and the only reason I got it because I didn't have the credit to get a "real" cell phone. One week into having it, the service got cut off. I spent two hours on hold waiting for customer service. When they finally answered, they said the dealer "put my phone number in wrong", which made no sense because it worked for a week. This has happened about eight times so far. Call quality is horrible, ninety percent of the time when I call someone, I can hear them but they can't hear me. I've contacted customer service about this, but they can never give me a reason, and usually end up hanging up on me. I wouldn't recommend them to anyone! It's worth the extra few dollars to go with a big provider like Verizon or Alltel, atleast they care.

Val

{ 04/04/2011 }

I live in North Carolina and I love Page Plus. I have not had any problems, and they have great coverage.
Other companies have a lot of dropped calls and no service in certain areas.

jeff

{ 04/04/2011 }

Net 10 used to be good but they turned to crap....My last phone never broke it just started telling me..."no service" or "try later" or" no signle"....Every time?... Every where I was? I don't think so...It had plenty of minutes and air time...and everything else worked...they just stopped serving me.....so I got another phone....only... the minutes won't show up on my screen....so I call the # for help....I get som dumb bitch in india and she don't know how to do her job.....spent 30 minutes of my wifes phone time trying to get my time.....who's going to pay for that net 10......Im done...

Sprint2PagePlus

{ 03/28/2011 }

Five Stars!! For value, coverage, voice and text plans, and customer service Page Plus is a winner. If they had more data, at a reasonable price, I'd still be with them. Though I hear CS horror stories my own experiences don't support that at all. To make this experience even better work with a dealer (I recommend Kitty Wireless) and set up automatic renewals. Kitty and Page Plus ROCK!!

Lauren

{ 03/27/2011 }

Page Plus is awesome! The ability to bring your own device is great, and I my wallet is loving the savings.
@ denise d-are you wanting the history from your own phone or someone else's? If you have an account on pagepluscellular.com, you should be able to look up your history there.
@ Courtney-to use a Sprint branded device, you will need to flash the phone. Virtually all Verizon Wireless branded phones work, with the exception of Verizon prepaids, Straight Talk phones, and the Verizon iPhone, as well as any phone that does not have clean ESN.

hector

{ 03/27/2011 }

REPORT to the Better Business Bureau if you feel customer service was horrible.
Pageplus does have good prices though.

Shane

{ 03/25/2011 }

The phone service is solid.

The customer service is beyond rude.

Profanity and hanging up on customers. Absolutely astounding!

aztek

{ 03/21/2011 }

Ported numbers and phones from our expired Verizon Wireless account, and it was fast and seamless. Voice clarity is improved, volume is greater and battery charge lasts longer than with VZ! How can this be? Maybe because it's a quad band, CDMA/GMS phone. Only problem was with setting up registered accounts with PPC. Bob Sadowy, their IT rep, finally solved problems for usover Internet. Otherwise, great service and price.

Lidge

{ 03/15/2011 }

I have been a ppc for 2 yrs now. I have an excellent dealer who goes every inch of the mile to help me out. Why when we pay for the privelidge of using page plus can't the customer svc. reps be more courteous? They need to really work on there communication skills, there is no supervisors in customer svc. which is why you can't speak to one. They need better training in knowing there equipt. how problem solve or put you in touch with someone who does. There is no reason to get rude, or hang up on a customer that just wants to understand why. I can't seem to get a my number blocked. When I dial a number that doesn't have me programmed in...I come up under another name entirely. Fix that problem and I will gladly give you a five star rating.

Courtney

{ 03/14/2011 }

Can you use a Sprint CDMA phone on this network?

Nick

{ 03/10/2011 }

I've had PPC for a year now and finally convinced my girl friend to switch. We both travel around the US and both have DROIDs. No dropped calls, no problems at all. Use your WiFi and save data. YOU WILL NOT FIND A BETTER DEAL. 1200 minutes, 2000 SMS/MMS and 100 megs of data for a flat $29.95 on the VERIZON network. Its awesome.

Christy

{ 03/10/2011 }

Page plus service is the exact same as my verizon, I just potted over through kittywireless. Kitty wireless is awesome, they go above and beyond - tonight Caleb ported my 2 numbers from verizon AFTER HOURS, I emailed kitty wireless that I really needed it done & they called me and completed it right away! Btw the port took less than 10 min, give page plus and kitty a shot you won't regret it!

Lisa

{ 03/04/2011 }

I have been with PagePlus for 3 years and have to say it's the best. I am not one to gab on a cell phone or text for that matter, but it is nice to have one in case of an emergency when I am on the road. You just can't beat their price plans. I have never dropped a call nor had any trouble whatsoever when it comes to refilling a card. Personall I use pinzoo for that.
Buy your pageplus phone on ebay from an established seller. There are many phones to choose from.

Jon

{ 03/01/2011 }

1. Don't buy a phone through Page Plus, there are better places to get phones.
2. Their Talk n Text 1200 plan beats the heck out of any Verizon plan for most users.
3. For those extremely light users, being able to put on a $10 card and use it for 4 months is an incredible deal.
4. For those who mostly text, 19.95 for unlimited texting is fantastic.
5. Avoid their customer service. Understand how the plans work and keep enough money in the account.
So far, happy with the service. Picked up a Palm Pixi Plus for $55 for a low-end smart phone and the service has worked flawlessly. The mixture of plans available for each family member is saving me over $100 per month vs. verizon.

Jon

{ 02/28/2011 }

Outstanding deal, saves my family over $100 every month. Their new upgraded Talk 1200 plan for $29.99 was just what my wife and I needed. 1200 minutes of talk, 2000 texts, and 100MB of data. You can use most any verizon phone, with the blackberry being one of the exceptions. I bought a Palm Pixie Plus online for $55, a small but powerful smartphone loaded with webOS which IMO is the friendliest to use. It wasn't easy to activate, but after a few calls, I found a rep. who could knew the tricks. The Pixi Plus has wifi so you can save on data usage when in a hotspot. It is exactly the same service I had before. Page Plus overage charges are cheap compared to verizon, 10 cents for talk or text, and 15 cents per MB for data. The article above needs updated in several areas. I put my daughter on unlimited text for $19.99 per month and added a $10 card to cover the few calls she makes in the next 4 months. Yes, even 100MB is on the low end, but for low to moderate users or those who are around hot spots it is acceptable. But even if you go over and use 200MB in a month, the additional charge on the Talk 1200 plan would only be $15. If you are a power user who uses gigabits of data, you are better off sticking with verizon.

andy

{ 02/26/2011 }

I have been a pp user for 2 years. For $45. Per month they are great. I use a moto Droid. For those that are loosing all of their data with smartphones you can turn off the data on the phone. Use wifi for for all data needs and only turn on the 3g data when u must. I have been able to stay within my 20 mbs and I surf the net and download apps all day

@danni-d

{ 02/25/2011 }

you will have to hack the phone or get a page plus cheapy.

danni-d

{ 02/24/2011 }

i have a page plus phone that isnt capable of sending or receiving pitures but everytime someone sends me a picture i get a text message saying-visit www.vzw.com/newpix-flix-message,from a computer. but everytime i try to do this it wont allow me to retrieve messages because im not a verizon customer.can anyone help me retrieve the messages or pix sent to my phone#

geoff

{ 02/22/2011 }

I am a four-year customer of Page Plus and am very satisfied with them for my needs. However, I am writing to share a 'gotcha' that tripped me up earlier this week. The website from which you can manage your account shows an expiration date for your minutes. The problem is that the minutes expire virtually on the first minute of the date shown. For example, if the date shown is March 1, the minutes expire at 12:01 AM on March 1. If you add minutes to your account at 8 AM on March 1 your old minutes which would ordinarily have rolled over will have expired and erased from your account. Be aware!

CJ

{ 02/20/2011 }

the service isnt bad, but customer servic is, like horrible. i have the unlimited plan for about a year now but 6 months ago i had it flash over on a droid, totally screwed things up cause my data automatically gets wiped cleans cause the droid is always up dating so i can never get pics, vids, or go on the internet (unless using wi=fi for internet)and a few time i had to paymy bill twice in 2 days cuz due to the fact it is a smart phone i have to wait til my plan is expired otherwise it will get used under my account for the data. and anyone who calls customer service its a waste of time, they will never let you speak to the manager, or give u their name, they will hang up on you, very VERY rude people

Angel333

{ 02/19/2011 }

Sound good saving money but when i tried to called copstumer service they rude and they dont know how talk a costumer.It end up im pissed.

Pavan

{ 02/17/2011 }

Got page plus a month ago. It is perfect for my needs as I talk very little. I had to go through customer service a few times, but never felt it was terrible. Of ocurse, I know I can't expect the same turnaround time as the big boys. Also, the phone could have been better.

Dianna

{ 02/17/2011 }

I have been w/ Pageplus cellular for about 10yrs. now, I even got my husband,brother-in-law,sister,and many friends to change over from their high cellphone carries w/ all of them extra access fees and I have not heard not one of them complain. We all go to a dealer or a store in our area that sell Pageplus refill cards and there are many and we purchase our own refill cards and put our own minutes on our phones it is so easy just follow the prompts on the back of the card I'm in Cleveland, OH.
Don't u all have dealers and stores in your areas that sells Pageplus Cellular? The only time I need the help from a dealer is when I upgrade my phone but I have never had to call customer service for anything. I have read all of these complaints and I just don't understand why a few is having so much problem w/ Pageplus.
This is a wonderful service, but then this is just my own opinion too.
And by the way I'm still using my Pageplus cellular phone I purchase from them 2yrs ago and I love it and all of my previous phones was also purchased from them as well and never had any problems w/any of them ever. The phone I'm using now is Motorola E815 very nice.
God bless u all and Pageplus Cellular too!

Edward

{ 02/17/2011 }

Going on 2 years for my wife and 1 year for myself. It's like we never left Verizon. And my wife saved $350 per year and I have saved $250 per year. Now the $29.95 plan has 20 hours of talk time, 2000 text and 100 MB of Data. Hard to beat. Lot of dealers out there, and have been to 3 of them for service, and I have to say that KittyWireless seems to be very service oriented. Go to who makes you happy. Not trying to pimp the Kitty, but we have been happy with them. Very happy with page plus. Not perfect, but pretty darn close.

scott/denver

{ 02/15/2011 }

Thank You PagePlus!!!! I have a teenager that needed a texting cell due to all the althetic events she goes to around town. All she needed was lots of texts...minimal minutes. for $10.95 per month (no additional taxes or fcc fees!), she now gets a whopping 2,000 texts per month (which she will never use up). What a bargain and a huge savings for a teenage texting cell phone plan. Awesome!

Rachel Johnson

{ 02/11/2011 }

I will start by saying that I gave them 2 stars because the actual phone service is not bad at all. However, customer service is the worst. On Jan 25, 2011, I purchased the Kyocera G2GO M2000 for an employee to use to access email. We were told by an employee at Page Plus Cellular's 800 customer service number that it would access email, and the specs on the phone list online showed email as an option. So we ordered the phone. Once we received the phone several day later, we turned the phone on and attempted to access email on the phone, and were unable to. We contacted the company to find out why the phone wouldn't access email. We were told by a representative that email was a phone feature, but was not supported by their data plan. That seemed like false advertising to us, but we didn't feel like causing drama, so we asked what we needed to do since the phone wasn't going to work for us. We were told by the Page Plus customer representative that we should send the phone back to them, and they would refund the money minus a 20% restocking fee. The restocking fee seemed insane since it wasn't our fault, but again we didn't feel like arguing so we just agreed to it. We were told that we had 20 days to send the phone back. Approximately 3-4 days later, the phone was shipped back to them. Then on Feb.11, 2011, I received a phone call from a representative of Page Plus Cellular. I was asked why I sent the phone back, so I informed the representative of the above situation. She then told me that I should have sent the phone to Kyocera for them to replace. I told her that I would not do that. I had already been told to ship it to them for a refund, so that is what I did. The representative then tells me she is shipping it back to me. I told her that I didn't want the phone back, it was not of any use to us as it couldn't access email. I had already incurred the cost of shipping to me and then back to them. I would never had shipped it to them if I wasn't told to. I don't think that I should incur the cost of shipping a phone to the manufacturer when the phone never would have been ordered if we were given correct information.

Laura

{ 02/11/2011 }

If I could rate this zero I would! This is the only phone service my sister has. Since purchasing this crappy phone in Oct. 2010 - every single month they shut her service off 10 days into the month! Customer service is very rude - I have spoken to them. She needs phone service for doctor calls, etc. I am sickened they get away with this. She has the "unlimited talk and text" plan - what a bunch of thieves. Stay away from this company!

mari

{ 02/09/2011 }

how is the data plan? as good as verizon?

jshuford

{ 02/06/2011 }

I have been using Page Plus for about a month and although I admit that their customer service may seem curt at times, they offer the best service for me.

The only problem that I have experienced so far is where I accidentally forwarded all my incoming calls and blamed them! Their customer service walked me through deactivating the call forward issue and I apologized profusely.

Thank you Page Plus

John

{ 02/03/2011 }

Pageplus phones, which are refurbished, have been terrible. In less than a year, I am getting my 6th replacement. They last a month or two and then break. Today the customer service person told me that the number of phones I had gone through was excessive, as though this was my fault.
I give them two stars instead of one because the price is good, as is the coverage, at least in Washington, DC, where I live.
I definitely don't recommend their phones, but I have been told you can get any Verizon phone and use it for Pageplus. That might be worth trying.

Wireless Guru

{ 02/01/2011 }

I have used and activated over 40 page plus lines as well as porting number from other networks. I will admit CS is not the best but as stated many times in this forum neither are the CS at the larger carriers. It simple Verizon Network, A Variety of Smart Phones, and bottom line Price. For anyone seconding guessing PP please note that no company is perfect but the bigger guys make you pay for their mistakes monthly an occasional hick-up is better than throwing away extra cash just to have someone talk nice to you when there is an issue!

Sue B

{ 01/31/2011 }

I have had Page Plus service for about 8 months now and have had great call quality, no dropped calls and easy to replenish my account. BUT REMEMBER use the PagePlusCellular website DO NOT!! Use PagePlusdealer.com!! Terrible, terrible. I bought a phone from them paid immediately got it 3 weeks later after numerous calls and emails with no answer. Then phone didn't work, had to return it for repair and still isn't right. Won't return emails or messages.. Use the company website for great service.

Tammy Lawrence

{ 01/31/2011 }

Signed up with Page Plus 3 days ago. Felt it was a great deal at .04 a minute and the Verizon network. I purchased a Verizon smart phone so that I could access my wireless network at home for free. When my phone was activated, they never asked if I wanted data use, they just activated it. Three days later, I find out that $30 is missing out of my account for data use. Apparently, my phone was connecting to Verizon's 3G network instead of my wireless. I called them right away (again, I signed up 3 days ago). I explained that I DID NOT want data use. The rep was able to turn it off, but was quite rude. They will not credit me for the $30 of data use that they never told me they had turned on my phone. He told me it was NOT a feature that they "turn on". Find it kind of strange since they can turn it OFF!

Danny Stinnett

{ 01/31/2011 }

I love plage plusi only have one problum that it roams in south central ky.But it works at my house am all the way to florida with out roaming i bought the kyocery maco s4000 an love it i live in the hills of ky. an it works great.why pay a high price for verizon win you can talk all you wont with pp an it is in verizon anyway so its good JUST WISH I COULD TALK IN SOUTH CENTRAL KY> WITH OUT ROAMING>but thanks PAGE PLUS

Jamie

{ 01/29/2011 }

I forgot to give Page Plus 5 stars.

Jamie

{ 01/29/2011 }

I like Page plus cellular. Their service is good for me. I talk very little. The phone cost $100 per year. I have been a customer for 5 years.

greg d

{ 01/29/2011 }

I lin\ve in the high desert, near victorville, ca. I used "traight Talk" on the verizone net work. I up graded my phone and found out that all "Straight Talk" phones in the high desert now used AT&T. AT&T drops 4 out 5 calls. It is totally useless even for 911 calls. You never know if the call will go through.
I found Page plus and now all my phone peoblems are gone. Page plus has great rate plans, but the service is the best great. I called customer service a few times and there was little or no wait.
Thanks

Lea-Ann

{ 01/29/2011 }

@EHuntr, I have used PPC online dealers for refills, etc, including Kitty Wireless.
I work in retail and I can tell you why the online fraud verification is so stringent, from personal experience.
For example, if Person X steals your credit card, or just your CC # and uses it to buy a PIN or whatever, and then you report it stolen, who is responsible for the PIN purchase? That $80 has to come from somewhere! You were the victim of a crime, and therefore not liable for a fraudulent purchase. The CC company refunded your money and you know they aren't going to just let the dealer keep the money. And even if the person who stole the card in the first place is arrested and prosecuted, they get put in jail; they don't pay the reimburse the dealer for their fraudulent purchase!
So from there, the CC company does something called a chargeback. It basically means they take the money away from the dealer and credit it back to your account. The CC company does this, and the business has basically no say in it whatsoever. They eat the cost of the goods purchased.
So the dealer is out $80 because someone stole your card and bought a PIN.
I'm GLAD there are businesses out there who are taking precautions to ensure my financial information isn't used for ill gotten gains.
Of course, there are always the gas stations, etc. where you can purchase PINS, but you will probably have to show ID in order to do so, which may be more of a social interaction you are looking for. :)

tim

{ 01/28/2011 }

Dude, you wanted to buy an $80 card online for a phone in one area code, from a computer in another area code, with a credit card in a 3rd area code and you are mad at the vendor for not feeling comfortable with that?

@E Huntr

{ 01/28/2011 }

Any credible online vendor, who value their business, especially where cards are not present, will do reviews on card transactions to be sure they are legit. Page Plus Cellular does not even sell their own $80 card because of the high rate of fraud with it. I don't blame any supplier for watching out for themselves.

Page Plus is the BEST CDMA provider out there hands down for saving money over postpaid contracts like Verizon. And Kitty Wireless just happens to be THE BEST dealer for them online. I know. I've spent days emailing/calling other providers and never got a response, but Kitty got back to me - and colleagues of mine - within minutes.

If you can't pass a fraud check, for whatever reason, that's your fault dude. Kitty bends over backwards, and it sounds like your order didn't pass muster. Everyone in my family had no problem with their procedures. Maybe it'syou?

E Huntr

{ 01/28/2011 }

Like many on this forum, Pageplus saved me a bundle over what I was paying for Verizon. I've been on PP for almost 2 years now and have only had minor and livable difficulties. I've even converted probably 7 other Verizon customers to the PP+ service. The secret seems to be in finding a vendor you can deal with, and Kitty Wireless is definitely NOT on that list as far as I'm concerned.
Since converting my my mother, aunts, wife and daughter to PP+, I usually end up being the one they call for assistance with purchasing refills, setting up new phones, or any other issue. As a consequence, I end up buying cards from my computer in Florida or even from my credit card for phones in 803, 912, 617, 954 even 301 area codes. For a year and a helf, this has never been a problem until I tried to purchase an $80 refill card from Kitty Wireless. Suddenly, they were convinced that I was some kind of fraudster b/c my florida card and address were purchasing minutes for a South Carolina number. Now like most people, I could really care less if they didnt want to sell me their product -- after all, there are plenty of competitors only a click away on the Internet -- but these dolts continued to harass me about the transaction as though winning an argument with me about their fraud checks would somehow bring me back to their site as a customer.
These folks dont seem to realize that like most customers, I'm not interested in a social interaction, and there are plenty of bricks and mortar PP+ dealers in my area if I were, but that I just wanted to buy my product as simply and quickly as I could and be on my way.
I agree with the review, PagePlus is extremely simple and a pleasure to use, but if you get caught up with some of their vendors, you'll find yourself wanting to change providers just because of their incompetence.

Nike

{ 01/26/2011 }

Service is okay, I get dropped calls sometimes though. But I still love the plan. The only thing concerning is that they raise the price without telling you. :(
I have unlimited talk/text

Melissa

{ 01/25/2011 }

Been with PP for 1 1/2 years. AWESOME phone for a basic flip & AWESOME service!! Never go anywhere else as long as they are available.

shellyw

{ 01/24/2011 }

I will not recommened this company to anyone. They have the worst service and me, husband and son are taking our services else where. If I have to pay for compasion that's what I will do. I will tell everyone who will listen not to use PP and why.

JAFO

{ 01/20/2011 }

Wow - I am truly amazed at the vitriol that is used by some of the one-stars on this site. I have used PP for over two years now and I have had NO problems what-so-ever. I have a feeling those that have problems may have possible anger issues! You cannot expect perfect customer service from ANY company these days! I would say Veriz/Sprint/ATT also have poor CS - I had MUCH worse problems with Veriz myself. Go ahead - pay twice, thrice or even more for the bigger carriers than PP. Then maybe you'll have something real to complain about!

john king

{ 01/20/2011 }

hey guys, if you have problem making a payment, go www.acewireless.net They do super job with payment processing

Mike

{ 01/20/2011 }

Prepaid minutes are to rollover if a new purchase is made within 120 days. I did exactly that but they decided not to credit the new purchase until after the 120 was up, so the rollover balance was "confiscated" and they would not do the honest thing and give me back what was mine. I played by their own rules, and they burned me.
I have filed complaints with the BBB, FTC and FCC, so we'll see how that turns out.
These people are evil stonewallers, and are willing to manipulate their own system for the purposes of theft.
Take your business elsewhere.

Vanessa

{ 01/18/2011 }

Evil customer service...super rude...

Lin

{ 01/18/2011 }

I ordered phone from them and received a defect charger (doesn't work). They shipped me a working one but ask me to pay for the shipping defect item back. I called them and told them that it is their responsibility to pay the ship since it is not my fault. They refused.
I will fight this to end.

Rodney

{ 01/11/2011 }

Best company by far. My wife and I was with Verizon for years my bill was always around 75.00 and my wife was anywhere from 75 to 125 dollars. Now she is on the 44.95 plan and I'm on the 29.95 plan. I use a smart phone the Droid incredible and my wife is using tje Motorola Droid . We have friends using these Same phones with Verizon and paying 125.00 a month hello people use common sense I've been with pp for about a year now its untelling how much Ive saved this is the best company hands. Just find a dealer like kitty wireless so you don't have to deal with the nonsense and enjoy the savings people are nuts to stick with Verizon and their 2 year contract bs

R.C.

{ 01/11/2011 }

MY WIFE AND I HAVE A LINE EACH ON THE TEXT AND TALK 1200 FOR 2 MONTHS NOW AND NO PROBLEMS.THE PEOPLE HAVING PROBLEMS ARE EITHER ABUSING THE PLAN OR USING EXTRAS THE PLAN DOESNT INCLUDE.ALSO HAVE A LINE FOR A YEAR NOW ON THE STANDARD PLAN WITH NO PROBLEMS.

J.Frost

{ 01/10/2011 }

I've been with Page Plus for almost a month now and, on the whole, I'm pleased with my service.

I ported over from Verizon via Kitty Wireless. The process didn't take long at all and I took such a liking to Kitty's customer service that I decided to stay with her after the port.

I signed up for the new $80/2000 minute yearly plan, which works out to about 4 cents a minute. That's the best rate for pay-go service that I could find, on the biggest network in America. Since I'm with Kitty Wireless, I enrolled in Kitty Autopay which means they'll take care of payments for me.

So far, I've only had to make a single call to Page Plus customer service because I wanted to turn off text messages and 3G data. I didn't have to wait and the representative took care of my request in a few minutes. Since I'm with Kitty Wireless, I can call them if I'm ever having problems with Page Plus customer service and they'll take care of my problem for me. I haven't made a Kitty Call just yet, but I do post on their forums, which Kitty herself frequents.

I live in the Pittsburgh area and I've never had problems with reception even with areas far removed from the city.

The only real problem I have with Page Plus is that their phone selection is TERRIBLE. Most of their stock is grossly overpriced, refurbished models of outdated Verizon phones. You can buy the enV refurbished from Page Plus for $75, but you can buy it brand new from eBay for the same price!

They allow you to bring your own phone as long as it isn't a prepaid phone from a different carrier. This is what I did. I brought over the enV I used on my Verizon postpaid account. Now that I want to upgrade to an Android phone, however, I'm forced to buy something used through a third party. I really wish either Page Plus or Kitty stocked basic Android devices.

If you're considering switching to Page Plus, here are a few suggestions:

1) USE A DEALER. This will take care of any potential customer service problems.
2) Don't buy a Page Plus phone! Bring your own device or buy something from eBay/Craigslist/a friend.
3) Visit the Page Plus forum at Howardforums.com to connect with Page Plus users (and dealers).

Rae

{ 01/08/2011 }

My husband & I have had PP for two years now and we love it we pay $30 a month for each phone that gives us 1200mins & 1200text each and really thats perfect for us!!

bob

{ 01/07/2011 }

Humans need to realize that evil is everywhere,and Page Plus is no exception.They have the mentality of a prison system. They do not care about you or your problems, and they never will! So why do you continue to abuse yourselves. Use the systems that work, and stay away from these evil people.

frank

{ 01/07/2011 }

rep told me to go to walmart to get my number port, using the f word

KW

{ 01/06/2011 }

I've been with Page Plus for almost a year. I agree, their phone selections so suck! You only get 2 hours of internet but I was told by a Page Plus dealer that Page Plus dont guarantee internet. He told me the phone had to be a smartphone with wifi in order to access the internet. I've never had a drop call. The customer service is ok but some of the reps sound half dead. No one likes to be on hold for 15-30 minutes to get questions answered. What I find just stupid is, they use Verizon network, but don't guarantee Verizon phones will work with internet. Well this is what I was told. Page Plus told me that I had to get a phone that said page plus to be sure the internet will work but the only options they have is flip phones. Are you kidding me!! I had a Motorola smartphone & the internet worked on that one but the phone died.

Anonymous Ranter

{ 12/24/2010 }

Excellent company with excellent products.
Customer Service is prepaid, anyone who knows jack about the prepaid biz knows what to expect - nothing.
Find a local dealer who gets his product from a PPC Master Dealer else you will likely have no support when you need it.
DO NOT EVER CALL THE PPC CS LINE. Call your local dealer, if you do not have a local dealer become one.
Do research before you buy the phone
Understand what you are getting with PPC: Nationwide Talk & Text. Also they will throw you some data, enough to do 100 low res mms's but do not expect more.
Stay loyal, the more the better and maybe one day soon we will get more data. Cross your fingers.

To the 1star feedbackers:
I really don't know how people can feel entitled to anything more than Talk, Text & 20MB of data when they buy a phone and an unlimited plan from Page Plus.
Even more, it seems some people expect excellent customer service from a company that does not own its own towers, but has to RENT them, coupled with that fact they also charge less than half of what VZW would for nearly identical service (data aside).
So...do you people honestly think PPC can afford top tier csr's and give you awesome service for <50USD a month? Youre effin crazy if you do.
How did Boost fix their churn issue? They raised their prices, the average Boost customer will pay $100/month for their phone and service - $55+tax and a new phone every 3,4 or 6 months.
Next time you want customer service, go to a brick and morter outlet.
Pay the man to activate or swap or whatever you need and be thankful that he is out there selling PPC so that people like you don't have to wait on hold or talk even think about dialing csr.

Oh, pay your bill on time people, or find a dealer that you can pay to make your payments for you, there are plenty out there who will make sure your bill gets paid at EXACTLY the right time.

Mr. seeking info

{ 12/21/2010 }

I heard going through kitty wireless will solve alt of customer service issues..is that true??

Barbara

{ 12/20/2010 }

They are thieves. I was getting text spam so had them shut off texting. It never occurred to me they wouldn't then notify me that minutes were expiring via email or voicemail. I received no warning, my phone just quit working. Have been a customer for about 5 years and they "confiscated" (stole) my minutes! I emailed right away and they refused to return them. It's theft and a score of 1 is way too high (I had no lower choice) for these creeps.

kingboss

{ 12/16/2010 }

terrible, they will not help you if a dispute of missing minutes occurrs, they say what ever they say is right, wont check into it,wont work or and refuse to talk about it, just say to pay for more minutes is your only option, if you dont like it go elsewhere

Paula

{ 12/15/2010 }

I have been a PPC dealer for 7 years and yes there are problems but look at the pros to this. You can use a previously contracted Verizon phone (no blackberry phones at this time) and the phone can be set up for internet usage at the dealer site. You can port your number just like traditional contracted carriers, you are getting the same service at half the price and because PPC has been in business for over 18 years they too have been offering the same great service as one of the leading competitors in the industry. I will disclose to you that there is a drawback to those of you who want internet service on your cell. With every phone that is brew/wap capable there are applications that will continue to update and load continuously. My daughter has the Ally and used all 20 MB of data in 1 day. This was visiting Facebook and uploading pics for about 1 hour. You must understand that internet usage comes with a price so be prepared to put extra monies on your phone for the "extra" usage. As for customer service, don't feel like the loan ranger. We too as dealers don't get a warm fuzzy feeling from customer service all the time either but for the most part we are treated with respect and they handle what ever fire we are putting out for our customer. We have a dealer line to reach customer service and truth be know we do hold sometimes as much as 20 minutes. I agree that they are less than pleasant sometimes but I also know that since the plan price increased from $39.95 in May they have put an additional 300 call center reps in place to man the phones.....with that said some of those folks are still learning. I know...it doesn't take a genius to know how to treat people but give them the benefit of the doubt and maybe over time they too can work this problem out internally. Hang in there.....you can't beat the service and if you can get that great Verizon phone you want then its a win/win!

Cal

{ 12/15/2010 }

Hi Jennifer,

Don't cut off your nose to spite your face. Find a good pageplus dealer and deal with them instead of pageplus directly. That way you get the pageplus prices and much better customer service.

Jennifer

{ 12/15/2010 }

If I could give this company less than one star I would. I was so excited to use this company and finally not have a contract. Needless to say I was extremly disappointed to discover how rude this company was. When I called the customer service line I was hung up on after asking to speak with a manager. When I called back and asked to speak with a manager the lady refused to let me and refused to even give me her name. After several attempts I finally talked to "Heather" a manager who didn't offer anything except attitude and at the end of the conversation threatened me with saying she would deactivate my account with them. Oviously I said please do. This company may be cheap but you get what you pay for. The worst customer service I have ever seen.

April

{ 12/13/2010 }

All the negatives about the company are true, although they have improved the wait time when you call in. It used to be totally ridiculous with a wait/on hold time of no less than 30 minutes.
All of you on the unlimited talk and text plan better beware. PP is disconnecting people's service (sometimes in the middle of the month) for what they call 'abusing the unlimited talk and text plan'. PP customers are given no prior warning and are not given pro-rated refunds. Sometimes they can't port over their numbers if they want to leave.
Once you have been deemed an abuser the decision is final and you can no longer buy the unlimited plan but are permitted access to all the other plans. PP can and will, at anytime and for any reason, deem you an abuser.
Yes PP has unbeatable coverage (IMO) but it is not worth the crappy customer service and an owner who has admitted 'not being one who likes to play nice'.

Rodney

{ 12/12/2010 }

I love it and have no complaints at all in fact I have my on PP and got one of my sisters on PP too. We all love it and have been using the service for approximately a year now.

Mandy

{ 12/11/2010 }

-5 star. Worst customer service ever, rude, disrespect, helpless, irresponsible, dumb. A lot of drop calls, poor reception. Their refurbished phones are craps, worthless, defected. Their new phones are too expensive compare to any company. I was too regret to involve with PP, and wonder how could such awfull company still survive?

jazzman

{ 12/09/2010 }

I've been with page plus for just about three years, and I've been very happy with the service. I switched from Verizon, so I was able to use the same phones and numbers as I had on Verizon. Page plus uses the Verizon network, so the coverage was the same. There are a few places where the coverage is roaming, I particularly have noticed Iowa and West Virginia as being mostly roaming states, so you might not want page plus there. The benefits of page plus are the cost and verizon network. It is so cheap. My wife and I only use phones occasionally. We bought $80 cards to start, and now just by $10 cards every 4 months. We only use for short calls, so we don't use many minutes. For $2.50 a month we get cell service. It's a very good deal. Coverage has been great. I haven't used the customer service very often. I called to set up the phones, and then went 2.5 years with no problems. Last month our old phones started to not work right. We began looking at replacements. Page plus sells some on their site, but I also found that they can use Verizon (post-paid), Sprint, and Alltel phones. I picked a cheap basic sprint on ebay and my wife got an Alltel. Customer service walked us through the ESN change. We didn't have a wait time at all. My wife had to call a second time later that day because her phone was showing it was roaming and not dialing out right. They helped her reprogram the phone and now it works great. We've been very happy with the service and our limited contact with customer service has been great. The only thing to watch for is make sure you add minutes every 120 days. I change text background on my phone to show the refil date so I won't forget. A little bit of a hassle, but it's only three times a year. I spend less a year on my phone now than I did per month before. I highly recommend

anita

{ 12/06/2010 }

This company sucks. It is a ripp off. When I call they tell me that i will need to cancel my subscription online, but my internet was not working @the time. When I called to let them know what happened, some guy said that he will take care of it there at the company. When I recieved my NEW visa bill the charge was already billed again, even though I cancelled within 30 days before I would be charged!!!! when I called back to see why I was charged after I CANCELLED, I was told that my internet account was cancelled, not my phone service... therefore there was nothing they could do, and refunding my new charge was NOTHING THEY COULD DOOOO, AS I WAS TOLD BY REGINA, THE MANAGER!!!!

anita

{ 12/06/2010 }

This company sucks. It is a ripp off. When I call they tell me that i will need to cancel my subscription online, but my internet was not working @the time. When I called to let them know what happened, some guy said that he will take care of it there at the company. When I recieved my NEW visa bill the charge was already billed again, even though I cancelled within 30 days before I would be charged!!!! when I called back to see why I was charged after I CANCELLED, I was told that my internet account was cancelled, not my phone service... therefore there was nothing they could do, and refunding my new charge was NOTHING THEY COULD DOOOO, AS I WAS TOLD BY REGINA, THE MANAGER!!!!

rob

{ 12/06/2010 }

loveeee it had it for about a year and i use the motorola droid wifi and alll the apps great deal

Tom

{ 12/06/2010 }

I will never understand why people who complain about poor customer service don't use a dealer.

Tony

{ 12/05/2010 }

I did a lot of searching on this site and I believe PPC is the best, but trying to find a retailer is a bust.

After reading about the problems in obtaining a phone through the site, I decided to use the Store locator and my zip code adn I found four retailers near me. :)

One of addresses was a private residence. :(

Another was a Circle-K and the clerk did not even know what I was talking about. Then the manager came out and looked around, but could not find anything. :(

The other two stores had only the cards, but no phones.

Rob F

{ 12/04/2010 }

Page Plus offers fine rates for Verizon service. So far so good. The negatives comes from spotty customer service and no small degree of snarkyness. I miscalculated my 120 day service period and PP confiscates my minutes. With 8 hrs of the deadline I added minutes, but a CSR and manager would not carryforward the exsting balance, offer perhaps to credit half. Soup Nazis!

Will

{ 12/02/2010 }

Today Page Plus' auto pay system was down. As a result both of our phones lost service. I attempted to manually add funds to my account online, and it kept saying transaction failed. After two tries, I called 'customer service' for assistance. I waited 20 minutes to talk to someone, and she tried to process the payment for me as well but told me that my card was declined and there was nothing she could do and that I need to contact my bank to see why my card was declined, and to check my billing address. Even though I knew my info was correct and my account was fine since I was using the card that day and had my account up right in front of me, I agreed and called the bank anyway. Of course everything was fine, and all 3 of Page Plus' charges were holds on my account.

I called PP back, this time I waited 30 minutes to get a rep on the phone. She told me she didn't know why it didn't work, and after fumbling around for 10 minutes or so she said the only thing I could do was to purchase multiple $10 cards since a different system is used to process the payments. I was expecting an important call so I reluctantly accepted. She told me she just had to have someone verify it first, put me on hold for another 20 minutes, then hung up on me. The $30 charge was placed on my account. But my phone was still disconnected with 'insufficient funds'.

I called back in a 3rd time, and waited another full 30 minutes to talk to someone. I told her what just happened, and she told me that the system is down and there is nothing she can do about it. I told her I am expecting a very important call, and asked if there was an estimated time for things to be resolved, and she said no. I told her my account has been charged multiple times now and asked if I was just supposed to wait indefinitely with no cell phone service while they figure it out, and she said yes. I told her that I need to speak to a supervisor because I need more information. She put me on hold for 5 minutes, and then hung up on me.

Having spend the better part of my morning on hold and getting hung up on, and being out of time, I submitted an email ticket detailing the above and asking for an explanation and resolution. The rep that responded back took absolutely no accountability for anything, and said he was sorry I was having trouble making an online payment and that I need to check my credit card information and billing address, or try another card since mine was declined. I emailed him back asking for his supervisors extension so I can speak to him directly about the issue and he never responded.

That is about as objective of an account as I can give of the worst customer service I have ever experienced in my life. Page Plus is cheap for a reason. They scrape the bottom of the barrel for staff and their systems are full of glitches. We constantly get dropped calls, and are blocked from receiving and sending calls with messages saying we have insufficient funds, even though we have auto pay and the unlimited plan. The reps are completely incompetent and just plain rude. If customer service or support is a concern I would go elsewhere.

Oct

{ 12/02/2010 }

I can't say enough good about the service. Lowest cost, $2.50per month. No cost to set up old phone. Good customer service.

farway

{ 11/30/2010 }

I've had Page Plus for the last 18 months and my only complaint is the customer service. The coverage and call quality are good, the prices are good, but there are issues to deal with, and customer service has repeatedly given us the wrong information. You have to make sure the phone you bring will work with Page Plus, and this is sometimes an iffy proposition -- there are no guarantees, and you can't count being steered right. My last bad encounter with customer service may be my last; I upgraded from an unlimited text service to an unlimited voice and text service, while I still had a month left on the text service, and followed the instructions of customer service in doing so. My account then showed I had no service, and when I called (after a v-e-r-y long wait -- typical, I've spent hours on the phone with them), they "fixed" the problem, then told me I would lose the $20 left on my original text service. When I asked to speak to a manager about it -- thinking I would get credit for this, since the loss was Page Plus's mistake -- they said the manager wouldn't speak to me. I didn't lose my temper or get nasty ( guess I was too tired, after working all day), but when I pressed the matter they hung up on me. I've had some good people, who always apologize for the long wait times, but you can definitely count on getting reps like this one (said his name was Rodney Jackson, and his manager was Terry). I'm beginning to think the cost savings aren't worth putting up with a company attitude like this.

Ron

{ 11/30/2010 }

I've been on PPC for almost 1 year. Got tired of Paying Verizon 73/month. Now both my wife and I enjoy talk n text for 60/mo. I had problems with a Q that I bought through a dealer, but it was a software glitch that we could never fix. I now have a older verizon phone bought from an individual. It has a querty slide out. Negative is it will not sync with my outlook or go on the web. I'll get a new Q when I can. Customer service is slow but I use the web to pay my bill and have used CS to change a number with no problem.

mz. jay

{ 11/30/2010 }

Page plus is a very great prepaid phone company to be connected to. No hidden fees, and no contracts is the things I want my phone company to be about. Page plus is a very helpful and respectful phone company.

Luigi

{ 11/29/2010 }

PP Customer service folks are professional, friendly, helpful. I wonder if some people are angry when they call and are seeing themselves in the PP clerks. I have nothing but praise for the way they've handled my calls.

Shannon

{ 11/26/2010 }

I think PPC is great. The best coverage by far, and the ability to bring your own device to the company is a HUGE asset. The ability to have virtually any smartphone (except for a Blackberry)on a prepaid plan. Yes, the customer service is not the greatest, but my husband and I use a dealer. That cuts down on our dealings with Page Plus CS to nothing, which is a good thing, because until we found this dealer my husband was ready to throw in the towel too and go back to Verizon.
I told him even if I NEVER have a cell phone again I WILL NOT go back to Verizon.

jollygo

{ 11/26/2010 }

Horrible service, minutes deducted are NOT accurate!

Jane

{ 11/24/2010 }

Too bad they don't have negative Stars. PPC is the worse for customer service. They refuse to answer questions and put you on hold forever...hoping you hang up. Their supervisors are RUDE, unprofessional and worthless. They are sarcastic and very disrespectful. You think a company would embrace their customers who are the reason they exist. Cheap- Yes, but sometimes you get what you pay for. After many years as a PPC customer, I am now going to another company. The customer service did it for me. Also, more dropped calls and poor reception these days!!

Sarah

{ 11/24/2010 }

So far, i haven't had a problem with Page Plus. It's been great. i do have the $44.95 a month plan, and have gone through four phones so far, not as a result of this company, though. First, i had a very old phone...it was ten years old, becuase we did not have another verizon phone at the time. then a friend gave , me her Voyager, which worked great, i was able to get online and everything with it, but then the charger circuit in the phone detatched so i started using my step dad's old Venus...but i couldn't get online with this phone for some reason, even though 20 mb of data, which should include internet. I let the subject go...this month, about a week ago, I got the Rouge. It's a great phone, i love it. It works great..but for some reason i still can't get online. When i try, it shows me two options, "My Verizon: manage your account (free)" and "Mobile Web: subscribe now for access to Email, News, Sports, Weather, Travel & more...(surf mobile web for 24 hours for $1.99)" Each time i even try to click on either option it tells me "The system was unable to process your order. Please call Customer Service, *611 from your phone" great idea...too bad thats verizons customer service...Does any one have any suggestions???

Matt

{ 11/23/2010 }

I've got 5 lines on PPC. No complaints.

anthony

{ 11/22/2010 }

customer service takes a bit to get ahold of. i have unlimited plan and have unlimited calling and texting. the service runs off verizon towers- which is great because theyre seemingly everywhere. every month tax included my bill is 45.95$ ... I've had the service for over a year now and love it. They dont require you to have a bank card on file or anything.. just pay when you're 30 days of unlimited use expire. this company is awesome.

slothy

{ 11/21/2010 }

Been with Page Plus for just over a month now. So far, so good! I've had a few problems renewing the 1200 minutes plan through their website - I got an error when I first tried to enter my code, but was able to get the code to work just by waiting a few hours! Being on the Verizon network is great, and I find that the 50mb of data is perfect for my needs (just occasional webmail when I'm away from my office). And you can't beat the price! I'm using the Motorola Q, which is a nice phone (everyone I know said "so, you finally gave in and bought a Blackberry?" when they saw it) and I like that I own it without any contract whatsoever. My only comment on the phone (not affecting my rating of the Page Plus service) is that I wouldn't recommend pageplusdealer.com - it took a lot longer for my phone to arrive than the delivery times promised online, and they weren't particularly responsive to my emails. You might have a better experience going with a bricks-and-mortar dealer or buying your own phone and doing the activation yourself...

I was a bit hesitant to go with Page Plus after reading all the negative reviews on this website, but in the end I reasoned that if the worst happened it wouldn't be that big of a deal since not that many people call me. I think I made the right decision. That said, given the unreliability of their website, I probably would stick with an established primary carrier if my business/career depended on being accessible at all times.

Eric

{ 11/19/2010 }

Phone choice is not limited to phones sold by PPC. I used VZW & Alltel phones. Most CDMA phones should work. Changing or activating phones is free. Use local dealers or Internet or telephone PPC as you prefer.

R.C.

{ 11/17/2010 }

IF YOU GO WITH PP BRING YOUR OWN VERIZON PHONE.

Jenny

{ 11/16/2010 }

Pageplus first sent me a phone that did not work at all. I had to send back the phone and wait for 5 days more for a replacement. Unfortunately, the replacement also did not work. Customer services said I had to send the cell back, they will send another replacement, but can not warranty that the replacement will work???? I am too tired of keep sending back the phone, and wait for another replacement that Pageplus can not warranty that it will work???? Every time I sent back the phone, I had to pay #$6 for shipping fee . The replacement cell that I having right now doesn't work too. Customer service so rude, always ready to start a fight, then hang up on customer. Can't deal with this kind of people, I have to give up, and go with AT&T.

@

{ 11/15/2010 }

I never had any issues and customer service is great. And I don't know why people complains about:
Best Price
Best coverage nationwide on Verizon network.
Best customer service.
I strongly recommend them and we saved a lot of money with Page Plus!

Joe

{ 11/15/2010 }

We just ported 3 lines from T-Mobile and saved about $90.00 per month with a better coverage!

Gary

{ 11/15/2010 }

I got tired of my at&t plan with 2 phones for $70 month. I use very little minutes and had over 5000 rollover minutes. I was looking for a plan for low usage. Page Plus was the perfect answer. I average about $8 month with Page Plus. A lot of providers don't have a good plan for low usage users. I don't care about text and data.
No Contract and renew minuites online and you can track you calls on your account. The coverge area is as good if not better than at&t. After all they use the version network.

TonyS

{ 11/15/2010 }

I activated a phone through Kitty Wireless on pageplus last month. I just used a RAZR that I had on Verizon before. No problems whatsoever. A+

R.C.

{ 11/14/2010 }

HAVE 5 LINES WITH PP.3 OF THEM ON PAY GO AND 2 ON THE T N T 1200.NEVER HAD ANY PROBLEMS WITH THEM.CALLED CUSTOMER SERVICE TWICE.NOT BECAUSE OF PROBLEMS BUT BECAUSE I WANTED TO BLOCK MMS ON ONE OF THE PHONES AND THEY ANSWERED IN ABOUT TWENTY MINUTES AD IT WENT FINE.SECOND TIME I CALLED THEY ANSWERED IN ABOUT TWO MINUTES AND THEY CHANGED ONE OF MY NUMBERS WITHOUT PROBLEMS.I RECOMMEND PP.

Jessica

{ 11/12/2010 }

Page Plus is the best cellular company out there, as far as coverage and price go. Yes, their customer service is a bit spotty, but a dealer is definitely the best way to go. It doesn't cost anything additional, and if you use a good one, they will fix your billing and customer questions for you.

ek

{ 11/12/2010 }

Ohio-based company rates "F" by their local BBB. That fact plus the fact that I, a soon-to-be x customer says it all. Problems are across the board with this co. Can't give full credit to this editor's rating.

anthony

{ 11/12/2010 }

amazing always 44.95 for unlimited plan.. no tax or anything.. i will never switch companies.... and u can use any verizon phone on their network...

rhee

{ 11/12/2010 }

their customer service was not very good. first, you have to wait for 10 to 20 min to get a person. second, you may not get the same information every time you call in. third, I was hang up on once by their customer service rep., when I request clarification on the overcharge. four, I don't know how much I can trust the company since I still don't know where to address issues if I do not get a clear answer from the customer rep.

Annie

{ 11/11/2010 }

AJ: They did the same thing to me. The first phone did not work at all. They sent me a replacement which is defected : it did not have a ringtone, so it did not ring when people called me. They do not give customer the refund money, but keep sending customer another defected phone. They do not warranty that the next replacement phone will work. Customer have to pay about # $6.00 shipping fee each time customer send back the defeted phone. You loose your time, and your noney. Customer service rep. are very rude, helpless, moron, bigmouth, never admit their mistake. Their products are junk, trash, pain in the butt.

Robert

{ 11/11/2010 }

Nino: They are on the Verizon pre paid towers. The phones they sell on the wesite are bad referbished units that why I did not get one. To pay my bill I just do it on the website. Again I never had a problem with Pageplus all I did is save money every month.

Robert

{ 11/11/2010 }

Never had a problem. My wife and I have been useing Pageplus for years. I had a contract with T-Mobile and Verizon. I save money with Pageplus. I got a used Verizon Env2 for $40.00 and activated it fot free. I spend $29.95 per month and my wife spends $25.00 every other month.

AJ

{ 11/10/2010 }

They sold me a phone that doesn't work and refused to refund my money. I also purchased a months worth of service at the same time - the only service their company has provided me with is to charge my credit card. I have not been able to make a single phone call from my phone and they are unable to resolve it. Their customer service staff ranged from sounding bored and barely literate to downright angry folks who will not let you get a word in. Complete waste of time and money.

Nino

{ 11/10/2010 }

I have used this company for about a year now. I hate it. After my month is up I am going back to a contract. I wanted away from that. But waiting on hold every month for 30 min. to pay my bill and all the problems. We ordered a phone from them, they sent the wrong one, of corse it didnt cost as much and we had to send it back to get the right one. then when they finely sent the right one we had to send the broken one back too. they messed up. every month there is something wrong with one of my phones. I have 3 for my fam. and it is a 30 to 1 hour call to get it fixed. I will never use them again. O and they are not on all Verizon towers as they claim.

Use A Dealer

{ 11/09/2010 }

USE. A. DEALER.

Seriously, the prices are great. Don't buy PPC phones. Use your own postpaid non-Blackberry Verizon phone and...

USE A DEALER!!!!

sasa

{ 11/08/2010 }

0 star. Worst customer service ever, rude, irresponsible, incompetence, dishonest. Do not do not care and do not respect customer. Lousy company, their phones are trash, defected, non-conformance. Stay away from Page Plus or you will be sorry.

JR

{ 11/08/2010 }

One of the best prepaid company Nationwide:
Best Price
Verizon Network
Best customer service

Nph

{ 11/08/2010 }

I have a problem every month with billing. It takes to long to get any customer service. The supervisor refused to help me after the third phone call to customer service in a day and hung up on me. Do not give this company your money.

sunny

{ 11/08/2010 }

What a awful comapy, Page plus keeps sending me defect replacement cell. Their cell phones are junk, so that's why the minute is so cheap in order to attract customer. Even on the term and condition the warranty is 90 days, but the customer service saying it's only 15 days! You already spend 5-7 days to receive the cell since the order. They said they can only keep sending a replacement, and can not waranty that the replacement will work eventhough their technician supposed to test their cell phones before sending them out to customer, and that customer are lucky that they willing to send them a replacement! Customer service rep. are rude, big mouth, stupid, won't do anything to help you but rip you. I think they are hired only to fight with customer and try to get away and leave customer just angry and suffering. Stay away from them if you do not want to have headache. This is a business of cheating, stealing your money. Anyone please let me know where could I make a complaint? I do not have money to pay the lawyer. Thanks.

Tina

{ 11/06/2010 }

I have to call Page plus customer service many time as they sent me 2 phones that are not functioning well. I think they are irressponsible, do not care for customer at all, also hung up on me once. My brother uses AT@T, and is very happy: AT&T shipping is free, quickly, and they also send him a free parcel return label just in case . Pagephus charges customer $5.95 for 5 days ground shipping . Eventhough on the terms and condition shows that you can send back their defect handset within warranty period for a replacement, freight prepaid, but in reality, customer will have to pay for shipping fee if they want to send back their defect product. And if the replacement is also not funtioning -like mine-, you have to pay for another shipping fee, and will have to wait 5-7 days for another replacement! I feel I was trapped.

@ Eddie

{ 11/04/2010 }

Thanks for the advice!
I just activated a phone by using Kitty wireless and it went very smooth.

Eddie

{ 11/04/2010 }

Those of you complaining about CS should probably consider using a dealer. I use KittyWireless. There are occasional glitches, but Kitty takes care of them. It doesn't cost any more to use a dealer, so why not?

robert

{ 11/03/2010 }

i love pageplus had them for over a year now. I use the Motorola droid love the free aps and wifi and i never had a problem with them good price i have the 1200 1200 so when i run out of the tex msg i use my wifi to send free tex msg to anyone for free with the app you down load for free got to love the free apps and wifi and love pageplus

Naomi

{ 11/03/2010 }

The service staff are a bunch of morons, probably instructed to never admit wrong-doing. They repeatedly told me the wrong information over the phone (3 times), but will not take any responsibility for it. The worst part, if you decide to fight them from the credit card company's side, they will cut your service without notifying you. When I called the company, the customer service person said my account was funded and there is no problem, without ever realizing they had cut my service. Serious incompetency.

Chris

{ 10/28/2010 }

I was a little reluctant to go with PagePlus because of mixed reviews I read here but after several months my experience has been mostly positive. In the first 3 weeks I had the phone my service was interrupted on two separate occasions. This was a bit irritating but I had no problems contacting customer service and getting the problem straightened out and I've had no issues in several months since then.

PagePlus had been perfect for my needs because I'm not a heavy user and don't have a pressing need for the latest and greatest technology. To me they seem to have the best coverage available for the best price. The fact that they don't charge a daily access fee like Verizon or AT&T is great as is the fact that they give you 120 days to renew. I sometimes go through long periods where I rarely use a cell phone and in that case I only need to spend $10 every 120 days to keep the phone active. If there's a better deal than that I didn't find it. Overall I'm definitely spending less than with another Virgin Mobile pre-paid phone I had and I get good coverage in at least one place that I did not with the Virgin Mobile phone.

I've had mixed success getting the mobile web to work on my PagePlus phone but that's not extremely important to me. For occasional calling and texting it's been great. They seem to be a very low-frills company but so far I'm happy with the service.

Tom Z

{ 10/28/2010 }

I'm getting in touch with the Illinois Attorney General's ofice to file a complaint against this outfit. I've had the phone for 3 weeks. Car Kit code came on and I was told it meant water damage (not on my watch) and that I couldn't return it. I got it going by taking the battery out and playing with it. Now it won't hold a charge. Customer service is the pits. Lousy company.

yrag

{ 10/27/2010 }

Great prices, great connections (They are a Mobile Virtual Network Operator (MVNO) using the Verizon Wireless network.)

Getting through to customer service is not always easy, but the great prices, great connections still make it all worth it.

btw, if you already have a higher end CDMA phone from Verizon or AllTel it can usually be used with Page Plus, (check first)as can other phones on this list: http://www.pagepluscellular.com/Support/Phone%20User%20Guides.aspx. Still, check to confirm.

RAUL

{ 10/25/2010 }

IVE BEEN A PP CUSTOMER ON THR PAY GO SINCE MARCH WITH NO PROBLEMS AT ALL.I USE THIS PHONE AS A EMERGENCY OR BACKUP.IM THINKING OF GETTING THE T N T 1200 PLAN AS MY REGULAR PHONE BUT HAVE HEARD HORROR STORIES ABOUT THEM.CAN ANYONE GIVE ME ADVICE ABOUT THAT PLAN BECAUSE MY CONTRACT IS ALMOST UP.

@

{ 10/25/2010 }

I never had any issues and customer service is great. And I don't know why people complains about:
Best Price
Best coverage nationwide on Verizon network.
Best customer service.
I strongly recommend them and we saved a lot of money with Page Plus!

Rik

{ 10/25/2010 }

The absolute worse customer service. You can take all the horror stories of all the wireless services, combine them and it will not reach the depth of this company. If I could take away stars I would. Their CS people are RUDE, unproductive, and think they can say or do anything they want to the client. I have been called every name in the book, and then the added insult was that I was told that I was rude to everyone, and that if I was a "BETTER PERSON" then they would help me. My phone is not working and I get an email telling me to call from my phone to verify my account, and to ask for ext 340. When I tried calling from another line, since my phone was not working AGAIN, the person who answered did not know what I was talking about and hung up on me. I am filing a complaint with the BBB and I suggest you do as well. The low price is NOT worth the aggravation of dealing with the CS. Especially when I depend on my cell phones to be working

Dan

{ 10/24/2010 }

I am pleased with the pay-as-you-go service, but if you're going to get a monthly plan (unlimited or 1200 T&T) by all means join Howard Forums (www.howardforums.com) and ask in the PagePlus forum about the problems other customers have had before you buy. You'll save yourself lots of money and headache if you do a little research before you buy.

Sean

{ 10/21/2010 }

I have had Page Plus for 5 months now and couldn't be happier. The price is right and the service is great. The two times I have had to call CS I had to wait on hold for about 15 minutes but the CS both times was very nice and helpful. I also am using my old Verizon handset which they had no problem porting over to Page Plus.

Tina

{ 10/21/2010 }

This company is awful. They have the worst customer service. My paln expired on the 20th, and I perfer to renew it on the next day bcause if the fact of if you renew you plan before your money will be eaten up by data, and you would be force to pay extra. this morning I went and purchased a $25 card and 2 $10 cards to total$45 right? Which shouldbe enough to cover my $45 plan.That makes since right? Well no, Page Plus told me that my unlimited plan was removed and I am now on 6cents per min plan and there is nothing they could do about. the only option is to purchase another $45 card. Tis company clearly doesnt care about there customers. I wonder what their focus is as a company, becuase its definetly not keeping customers. I wish i could give it 0 stars. Oh and i forgot to mention, out of the 4x's i called a supervisor would not even get on the phone to talk to me, and I was hung up by one of the reps. Just plain AWFUL!!!!

John

{ 10/21/2010 }

Great rates for the best network . Customer service and IT are mediocre (both sometimes really bad) . However, I am patient - PPC customer for several years .

Adam

{ 10/19/2010 }

BEWARE OF THIS PLACE!! It is a scam!!! 1. its not a pay as you go. I ran out of my 1200 min. (even though I only used 432 min) so when I attempted to replenish my 1200 min. I was told that since I finished my min. before the months end, I would have to purchase more minutes to use for the next week until my monthly plan, which I was never told it was a monthly plan, was ready to renew. So I reluctantly purchased 400 min. for 25$ to get me by. So I used 67 min of the 400 and was then told that my min. were up again!? So I call and wait on hold for 1 hr. 23min and the told that the 400 min. that I bought were no longer 400 min.??. Since I finished my initial 1200 min. earlier than a months time, any money I would put in prior to my renew date would be subjected to a overage fee of 15 cents a min. Non of which was told to me when I called and purchased the 400 min. the lady actually told me "this 400 min. will get you through until your month is up" which clearly she knew she was lying.
Okay... So I looked my account up and see that over half of all the money that I have spent on minutes for this phone was being charged for internet use. When I set my phone up I was told by the lady that Blackberries can't use internet. Since the price was cheap I was fine with it for now. So when I called to get it rectified and hopefully get some back pay minutes since this has been happening for over 6 months, I was told " ya we have been having that problem for a while now with the Blackberries" So when I asked to have min. refunded I was told "sorry but no" so when I said clearly this is your guys fault... she interrupted and said "I will tell you what I told the last person, you can purchase one of our phones and if not TOUGH SHIT" the she went on to tell me to" feel free to post anything I want to, since our prices are cheap people will still come"

Sorry for the long post but trust me if you prefer a pay as you go then try boost or something. This place disgust me.

@ron

{ 10/19/2010 }

I have the 1200 plan paid for it a few days early and it switched over this morning with no problems.

kc

{ 10/19/2010 }

have their servive for almost a year,very happy i dont text. or use cam. have the 1200 min plan. only prob i have is trying to set up account on web site so my bill is paid out of my bank monthly..havent had any problem with customer service,

Ron

{ 10/19/2010 }

I too paid in advance only to have my service interupted ,Ive been told to file a complaint with FCC,all communication providers are regulated and liscened through them,they are help accountable to this gov office..I have had good service up until this morning..I always pay the $49.95 several days ahead of time to ensure I have service...as of 10-19-2010 AM.service was cut off leaving me with no service..from what Ive read,,page plus doesnt seem to take US consumers seriously.but I have an idea that if everyone who reads these complaints,contacts the FCC..maybe they will change thier service practices...if they never have to pay a fine,there is no reason for them to change

Consider H20 Cdma instead of Page Plus

{ 10/18/2010 }

If you are a Paygo user and need cheap talk minutes and texts with comparable rates to Page Plus, consider H20 Cdma. They have prices close to Page Plus and better customer service along with no Blackberry ban. For talk/text/mms.
No data or unlimited plans at this time though. http://www.h2owirelesscdma.com/index.html

Amy Ma

{ 10/18/2010 }

Absolutely awful customer service. I ordered a phone, they messed up the address, did not ship the phone for a few days. I called requested they do expedited shipping to make up for their mistake. They refused, I requested to talk to a manager, they apparently are not allowed to transfer customers to a manager. They told me I could call back and talk to another customer service person but I am not allowed to talk to a manager. I called back insisted on talking to a manager, I was put on hold for five minutes and not given to a manager but another customer service person who also refused to connect me to a manager. Finally, I called a third time livid demanded to talk with a manager, who blamed me for giving them the wrong address, when I did not and then he hung up on me. I have never had such awful customer service in my life. And I had yet to ever even get their service. They preferred to give me a refund rather than getting me as a customer and expedite their shipping and keep me as a customer.

Sam

{ 10/16/2010 }

I had switched one line last month and I was impressed with the 20% discount I thought I will get compare to my Sprint account so I ported my 2nd phone last week. Huge mistake. I have been penny wise and dollar fool.
last night when I checked my account online, the web site stated that my "Talk & Text" had expired ahead of its 30-days plan.
This morning I got a text message from PP that there is not enough funds to renew my plan. I decided to take the high road and bought a "2000 min" card for $80. I went online online and assigned the $80 credit to my phone. They only credit me $50. When I called the customer service they said that system automatically enrolled you into the "Talk & Text" plan and charged your $80 credit. When I asked them about the fact that I purposefully bought a per/min card to have control over my minutes used and not to worry about in what random date they will decide to expire my account, they offered to switched my account to per/min and when they did they also voided my credits.
You may have better luck with them but for me switching to PP was a decision I regret more than the cost I am unhappy with their customer service. They should be called "answering service". Their answer to most of the questions are "the system did it." and "we can't help you".
Don't make my mistake of being penny wise and dollar fool.

Joe R

{ 10/13/2010 }

thanks @happy ppc, i happy you got a good customer service rep. i do like the service, just not customer service. hopefully they will fix it.

Happy PPC Customer

{ 10/13/2010 }

I have been a happy Page Plus customer for over two years without any problems, until a similar thing happened to me. On my Unlimited Talk n Text renewal date, I got charged out of my cash balance for text messages between 1-2 AM. I called customer service and they are crediting the money back to my account. And they were very friendly and polite. Just call and they'll take care of it for you. Overall I'm still very happy with the service.

joe R

{ 10/13/2010 }

We used to like page plus. but finally the horror you hear from everyone else catches up 2. be careful. if you renew your 44.95unlimited, say like 2 days before. you can add it to the account and it will renew on the date. so it kind of does. my wife and i had this happen. 12am on date of renewal insufficent funds, 330am plan renewed successful. so i text between 12am and 2am on the renewal date and was slapped with 5.00 in texts out of my extra cash on the account. called customer service, got horrible reps that dont care. they hang up on you, tell u that u renew the plan at a store or another website (ya im sure i did at 330 when i was sleeping). menawhile i renewed at the official page plus website. i do like the coverage and all and the price, but when they changed the way the apply pins instead of a cash balance somehow messed it up even more. customer service could care less. people need 2 know this as it will effect alot of people. i have extra on my account for occasional roaming. how about if i had emergency will not extra on the account my phone would been dead other than 911. this isnt right, i had it for a year with no problems and finally they got us. i had to complain threw the email, hopefully that works. love the verizon network, but not that dumb stuff of page plus. minus 5 stars.

JBinFlorida

{ 10/13/2010 }

I've had pageplus for over a year and it's been the perfect solution to meet my needs at the right price. I only need talk and text and I found this service at a local convenience store (Circle-K). The phone was a basic LG flip phone sold for $15 which included $6 worth of airtime credit.

I subscribe to the talk/text unlimited, which is now $44.95 (no taxes!). The same offering from Verizon directly is $89.99+tax. I get the same network and coverage at half the cost, no contracts and no expensive phones.

When my flip phone died (dropped too many times), I went and bought another $15 pageplus phone from the convenience store, called customer service, and they transferred my existing plan and credits to the new phone for free.

Unlike regional second-tier providers (boost, cricket, metropcs,etc), this is on Verizon so I get service anywhere verizon is.

MJ

{ 10/11/2010 }

The product (handsets) is average at best.
The airtime program has had issues as indicated by others, but supposedly they have worked out the kinks.
The system (Verizon)is, in my opinion, the best network available, especially in suburbs and rural areas.
Page Plus now offers new handsets with a one-year warranty. Nice in concept, but I will reserve my opinion until I see the warranty actually work without issues.
Do your homework on this company. Many questionable practices and legal issues follow this company.
Is this where you wishto spend your hard-earned money?

Joe

{ 10/10/2010 }

This service is great for people who want to use their own device for cell phone service. They are just about the only CDMA carrier that allows this.

This service is excellent for people who take the time to read the terms and conditions.

This service is about the only CDMA company that includes data, although not a whole lot.

If you are comfortable changing your phone settings, if you are computer literate and a competent person this service is for you.

If you try to activate your portable house phone as a cell phone, expect the representatives to be short with you.

Toni

{ 10/09/2010 }

This is NOT an honorable business. The plans are not what they say they are. I got the talk n text 1200. Realized after a week my min were lower than they should be so i calculated all of them. If you see a record with a 9-digit number like 723487686 its a fake record. Its taken 144min from my min but described as data usage which this plan comes with 50MB. They tried to tell me it was voice mail but those calls are listed with your personal number. Then they tried to say it was a MMS but that would in fact go towards the data. I looked at my call history and on the same day and time as that record I placed a local call that was only 26sec. So this record is random and has nothing to do with any activity on my phone. And the worst part of it is that after I showed them that the error was on them, they told me "there is nothing we are going to do about it" They are ripping people off and not doing anything to correct their errors. NOTE TO EVERYONE: LOOK AT YOUR CALL RECORDS AND YOU WILL SEE

Jorge A. Martinez

{ 10/06/2010 }

If you want a real phone service and just a little of respect to your person don't ever get this stupid page plus service.

Albert

{ 10/06/2010 }

Not great but inexpensive . I use them only because of price and I am extremely patient . Also, don't believe the posts from those shills here for that dealer.

The good - Low rates for Verizon network (if you use little or no data) , bring your on device (incl some smart phones)- BYOD , and discounted refills are available from some online vendors .

The bad - Mediocre customer service , online account management problems and outages. The phones they sell are overpriced junk.

CoCo Brown - They Crossed Me

{ 10/04/2010 }

Has anyone seen this on their website now. Some new idea they have. They still need to refund some money!

Important Plan Renewal Change

Effective September 27th, Talk n Text monthly plan cards/PINs are now reserved for plan renewal only. They are no longer treated as a cash value that can be used for other charged services.

This change in the renewal process eliminates the non-renewal issues some customers experienced due to insufficient funds on their renewal date.

Multiple PINs can now be “stacked” on your account. Stacked PINs will appear below with their respective renewal dates.

CoCo Brown - They Crossed Me

{ 10/04/2010 }

@Nicole - Please let me know what law firm you get because I'm trying to sue them too and I contacted the law firm handled the CA suit against Verizon and no response. @ all who complained about customer service, they need to be sued for for their poor customer service alone. They're rudely ridiculous. I'e been hung up on several times. I too had the same problem with the 44.95 plan although mine didn't happen until after I switched to autopay. And they said it was my internet usage and I also paid the day before it was due. Right now I have their 29.95 plan because I couldn't afford to go to Verizon or any other carrier. Boost has too many dropped calls for where I live. And with anyone else I would have to buy a new phone. Page Plus has the cheapest plans but their company practices and policies suck. They don't even follow their own Terms and Conditions

@nicole

{ 10/03/2010 }

Try to call 800-550-2436 and report your issues!
I had the same problem and they credited my account again!

ready

{ 10/03/2010 }

good from 9-5 after that you need to go to hell n wate no service what so ever and i though sprint was bad wow.

nicole

{ 10/02/2010 }

WORST PLAN EVER I AM IN THE PROCESS OF SUEING THEM FOR SCAMMING ME AND STEALING MY MONEY FOR 2 MONTHS IN A ROW!

@David

{ 10/01/2010 }

I had the same issues but i called the customer service and they took care of it right-way.
try to call 800-550-2436 ext: 335

david gaultney

{ 10/01/2010 }

I've had page plus for over a year and have 3 phones with them.My phone renewal date is on the sept. 23rd of each month i all ways pay earlier so it don't get cut off on all 3 phones.I paid early on the 22nd and made a 411 call witch i have never done i dont use the web services on the phones.page plus charged me 1.25 they took my 44.95 and started charging me .12 cent a minute and .25 cents per text message.Now its Oct.1 and now there telling me i have to renew my plan and pay another 44.95 cents.They can send me text messages 3 times when it time to renew my plan but cant send me one saying i owe them 1.25 before i renew thats a ripoff.I think they would value there customers better than that.Or they should have let me know that that 411 call was going to cost me 44.95 in the short run when the call went through maybe even a text.People who renew there plan early need to think of how there going to RIP YOU OFF.

david gaultney

{ 10/01/2010 }

I've had page plus for over a year and have 3 phones with them.My phone renewal date is on the sept. 23rd of each month i all ways pay earlier so it don't get cut off on all 3 phones.I paid early on the 22nd and made a 411 call witch i have never done i dont use the web services on the phones.page plus charged me 1.25 they took my 44.95 and started charging me .12 cent a minute and .25 cents per text message.Now its Oct.1 and now there telling me i have to renew my plan and pay another 44.95 cents.They can send me text messages 3 times when it time to renew my plan but cant send me one saying i owe them 1.25 before i renew thats a ripoff.I think they would value there customers better than that.Or they should have let me know that that 411 call was going to cost me 44.95 in the short run when the call went through maybe even a text.People who renew there plan early need to think of how there going to RIP YOU OFF.

Tami

{ 09/30/2010 }

My husband and I switched over to Page Plus 2 years ago when our (cell phone jail)contract expired. We have had 100% satisfaction. They don't make you buy a new phone to hook up with them if your phone will adapt to their program. We just punched in some numbers from inside the battery compartment on the phones we already had and they have been working fine. Also, their coverage is great. My page plus reception comes in where others don't. I am in the military, and sometimes when I am out in the field training, nobody else has service and my page plus phone is the only phone available to make calls. I have only needed to call Customer service 3 times. Each time, they picked up right away and have been polite and helpful - and (no foriegn accents). We have saved a lot of money and have had a lot less cell phone stress since switching over. For us it works great, we don't need any fancy stuff, and don't make a ton of calls. Unless we are roaming, our monthly charges are usually between $5 and $20. You do have to pay attention to when your 120 days is up so you don't lose the money in your account. Page plus sends e-mail reminders to add money to the account, and adding money is very easy. I was busy and let that happen one time and lost about $15 that was on the account, but that was my fault for not paying attention to their reminders, and it is still a LOT cheaper for us than the other phone companies.

Aliya

{ 09/28/2010 }

page plus customer services SUCKS!! my bill was due on 24 i paid on 23rd and made a 411 call which is supposed to be one dollar and some change but because their billing system did recognize my payment early i had to pay another $44.95 to get my service cut back on because i made that 411 call.cust rep is smart mouthed and i dont see how they got hired in first place talking to people who they have cheated out their money.

amy

{ 09/26/2010 }

just got the 1200 txt and voice yesterday on htc droid incredible. there is absolutely no comparsion between verizon and pageplus's services. based on a 5-star system, verizon would be 5 and pageplus would be 1. but pageplus is about 50% cheaper than verizon. what can you do? many ppl recommend using the kitty site. but it does not open on the weekend for calls. the site does not seem to be user friendly either so. pageplus reps want to cut off the phone asap. most are not patient. some know what they are talking about and some don't. but they are there to pick up the phone on the week.

foosinaround

{ 09/24/2010 }

I have been with this company for a long time...some good and some bad. I was so upset with them after I got the $40 unlimited plan(when it was)and was not able to use it cause I was quote on quote roaming. Now mind you the cs person never told me that I wasn't going to be able to use it and said I would be fine. So I did and found out she just said it just to get me to buy the plan. I called and was on the phone for hours to no avail. They said that they no longer were able to credit people cause the front office said so. So in other words if I paid for something and didn't get it ,too bad cause there isn't anything that they can do. Horse crap!!!!! They know that there isn't anything we can do if they have the CS people tell us that their hands are tied, so they tell us sory but nothing can be done...period

I have done more research than just about anyone, and for the money you cant beat PP, but the headaches that are involved are abit much....I suggest that all the people who have had money or mins taken, ban together and file suit or this company,(which I may add recieved an F from the better business Buerau (sp)),will keep on doing what they are doing...PERIOD!!!!!

If nobody does anything but complains here then nothing will get done!!!

CoCo Brown - They Crossed Me

{ 09/21/2010 }

@ Gone For Good - The exact same thing happened to me this past weekend with them. And they hung up in my face every time I proved to them they were wrong. Some reps wouldn't transfer me to a supervisor. One rep said she was the Sup and no one else was above her. Who do you have now? I have the Omnia I910 and they said that my phone is a smart phone it connects even when I'm not physically connecting it. They said also that picture messages counts towards the data package when I told them that is not what they advertise and I'm not billed for those on my account. And here is the best part. I never had a problem with them like this until I switched to Auto Pay. Alot of the comments with the 1 STAR I've experienced the same type of treatment with their customer service. I definitely believe it is time for a class action lawsuit against them. also filed a complaint with the BBB. I've emailed a law firm the other day but I have not got a response yet. The lawfirm is the same one that handled the case against Verizon and AT&T. Anyone Else with any suggestions to take this company to court and shut them down!

Joe

{ 09/21/2010 }

One of the best prepaid company Nationwide!
My family saved a lot of money with PPC.

Ray

{ 09/19/2010 }

I have 3 family phones on Pageplus, 2 standard and 1 on 1200 TnT. I have had no problems with service; I picked one of the best dealers, Kitty Wireless and use their fully automated services. I have called Pplus CS a couple of times, and got adequate to good service after a long hold time. Online tickets are resolved in 1 or 2 days. Coverage and net performance is excellent. I have had some trouble with 3 refurb Verizon phones, and wish I had bought an extended warranty for them. That is my only complaint, other than the learning curve to find how to get internet to work on Verizon phones (vs Pageplus branded). Pageplus phone selection has improved recently, and they offer a couple of new phones now with a 1-year warranty.

@wendy zanders

{ 09/19/2010 }

send them to your number like this xxx-xxx-xxxx@mypixmessages.com

wendy zanders

{ 09/19/2010 }

how can you get free ring tons i always get a message saying call the provider

Schlomo

{ 09/19/2010 }

@DavidH: You ain't seen nothing yet! You're just getting started. :)

Goodluck though. I hope you have a better experience than I have.

Bill

{ 09/17/2010 }

Page plus has no ethical value in business dealing. Customer service Suck. Give my business to other after 3 years with them.

FruGuru

{ 09/17/2010 }

It's been working for me since more than a couple of years. The savings are phenomenal. Easy to change ESN (switch phones). Easy to activate a new (or old) phone in just a few hours. There are a lot more niceties about Pageplus. But I'm FruGuru. (Fru = frugal).

ALEX

{ 09/16/2010 }

they make you wait for eeeeeeeeeeever to answer your call second they are the RUDEST people ever they been rude with me many time and they hung up the phone on me twice. CHEAP BUT NOT WORTH IT!!!!!!!!!

InSane Diego

{ 09/16/2010 }

Hello All, I just recently activated an old VZW Cell phone I had laying around over to PagePlus Cellular. They gave me a local number. So far so good. I got the unlimited call for $44.95. To my surprise that I got a "WELCOME TO VERIZON NETWORK" Message. I love that it works everywhere my other current VZW cell phone. I understand that is a pay as you go phone, but I plan to put my current plan on revolving credit card so my service continues without any interruptions. I can believe I have been raped for so many years from Verizon. I have been with Verizon when they were Airtouch Cellular. I say good bye for ever to the VZW and say HELLO PAGEPLUS!!!!!!!

DavidH

{ 09/16/2010 }

@Schlomo, You are right about problems resulting from the monthly Talk n Text 1200 plan back to the standard plan. I found that although they switched me back to the standard plan, they are charging me $.12 per minute (the overage rate on their monthly plan). I submitted a ticket and received this prompt reply:

"The $.04/minute rate for the $80 replenishment card applies to an account when it is initially applied on the standard prepaid plan, and if the account remains on that standard prepaid plan. In your account, you initially received a $.04/min rate when you had applied your $80 replenishment card to the account. Afterward, you changed plans to Talk n Text 1200 and have since returned to standard prepaid. When switching from Talk n Text 1200 to standard prepaid, you are not applying a replenishment PIN, you are using the remaining balance that is present on the account. Voice calls are at the $.12/min overage rate because the Talk n Text 1200 has not renewed. We cannot change your billing rate for the remaining balance on the account.

If you have any further questions or concerns, or if we can be of further assistance, please feel free to contact pageplus customer care by calling 1-800-550-2436 or by dialing #737 from your mobile device.
Our customer service agents are available Monday through Saturday from 9 AM – 10 PM, and from 12 PM – 8 PM on Sundays (all times Eastern Standard)."

It would have been nice if they have given a warning of this on their web site or when I called and asked them to change the plan.

I suppose if I purchase a $25 PIN, I will at least revert to $.06 per minute.

Schlomo

{ 09/16/2010 }

@DavidH: You sound like me! I started off my first month with the 1200 minute/1200 text plan. Was very happy at first. Good prices, best network, etc. Seemed too good to be true. (See my first 5 star review. I basically told people to stop complaining, told them they were whining, etc. Now I'm one of them.)

Monitor your statement online very closely. Are there duplicate charges on your statement? If not,I'm happy for you. If there are, I dare you to call and email customer service. Watch what happens! Good luck to you though.

Schlomo

{ 09/16/2010 }

It is amazing the disparity in ratings. (ie: most seem to be 1 star or 5 star)

The network they use (Verizon) so far has been phenomonal..... but the problems are all having to do with Page Plus stealing people's minutes and not being able to reach anybody to address it.

To newbies: Go ahead and try this MVNO provider. There's probably a 70-75% chance you'll change companies within 2-6 months though. (IF you're able to port your number which according to others, is becoming very difficult at PP. I hope the Ohio Attorney General intervenes.

DavidH

{ 09/16/2010 }

I have been a Page Plus customer for a little over a month. Their prices are excellent. I have called customer service twice. The first time I was on hold for 5 seconds. The second time I called was to change from the 1200 minute plan to the standard plan. My call was answered instantaneously. I found customer service to be polite, competent, and responsive.

Bill Crews

{ 09/15/2010 }

They stole $45 worth of minutes from me. The phone is going in the trash. Worst service I have ever seen. Would not recommend them to my enemy.

Flavio

{ 09/14/2010 }

I agree....customer service is not the best (once you actually reach them which can take a l-o-n-g time).

PROS
-On the Verizon network....great coverage
-Great price
-Good,easy to use website

CONS
-You have to know how to work the Credit Card system to make it seamless (more later)
-Customer service - getting to them plus email response is a bit slow
-Phone selection isn't the best but much better than a year ago.

After using the service for a year, biggest challenge I finally ironed out is aligning the recharge of the phone plan to your plan date (called "Auto Pay"). Example: Your plan expires the 12th of the month. Have your plan recharged on the 10th or 11th. This way your service doesn't get cut-off.

Another note: you can have PP turn off those annoying monthly messages that say your plan is about to run-out or after they've recharged your phone. Contact customer service via phone or email.

Good luck

vk

{ 09/13/2010 }

Worst experience ever. Customer service is really really bad. You're basically on your own if you have any kind of question or problem at all. They basically ignore you, absolutely no service at all. I don't expect this company last long base on how they operate. I am getting out once I use up my minutes.
Most of the functions in their website don't work. Calling the 800 number customer service takes over an hour if you're lucky to get through, and any conversation with the rep is less than a minute, always tell you to submit a ticket through their site, and the replies are generic and points you back to call the 800 number. So you go circles and nothing gets resolved.
I have never been so frustrated dealing with any business.

Chicago Don

{ 09/08/2010 }

I have been with this service for a month. Every concern I have had has been resolved promptly. Yes, if you have the need to abuse a person this may not be the service for you. If I have a concern I just send an email or take a ticket number and it is resolved the same day. Many people are impatient and overwhelmed with themselves and need personal service. Have a little patience and save some money in the process.

Bro. Joe

{ 09/08/2010 }

I have been with Page Plus for a year now and I am still very happy with the service. Yes it is hard to reach customer service sometimes but they are a small company so it is to be expected.

thersa

{ 09/07/2010 }

the company is a fraud. they have you buying fake refill cards and you get no refund

David L

{ 09/03/2010 }

So far I have been satisfied with PP. I have had it since February 2010 using the 1200 plan. No problems yet, except for a phone that did not last but several months. I will just have to keep my fingers crossed that PP does not try to steal from me. If they do I will have to leave.

On paper the 1200 minute plan is best value amongst prepaid. Where else do you go for the value - Straight Talk, Platinum Tell, Liberty, for value? Go to their review page and these provides have problems too.

Papo

{ 09/02/2010 }

I've been using PP for more than 3 year and and never had any problems with the service,maybe i've been lucky but CS alwaays helped me and were very nice with me.Recently I activated a Droid Incredible and is working fine.
One thing bothers me ,for the past 2 month my time expired before the 30 days time limit,I have the 45.95 unlimited plan and i think is in the data usage that PP have lunch on you
Unless they offer an Unlimited Data plan or yo is gone

Valerie

{ 09/02/2010 }

PAGE PLUS IN A RIPP OFF!! They continue to double bill and refuse to give you money back. They cut your phone off even after they are paid. Now!! This takes the cake!! I paid them on 8-21-10 as of today I am being told that my phone was cut off today for 2 much DATA usage and I have never been able to go on the internet with this phone. When asking to speak with a supervisor, they hang up on you!! YOU DON'T WANT TO USE THIS COMPANY, THAT ARE CROOKS!

AllWell

{ 09/02/2010 }

I have wrote a review just 3 days ago. On that day I ordered a new replacement phone because one of my old ones just died. The new phone arrived today. And it is dead on arrival.
All I can say is that the phones are very very crappy.
BTW, I have to pay postage to return it!

Hopeful

{ 09/02/2010 }

@Gordan Slornhoffer How can you blame your ignorance and the ignorance of a con artist on Page Plus. This man probably had nothing to do with Page Plus. You were the fool to buy a phone without a charger, what stupid person in their right mind would think a cell phone charges on sunlight? What stupid person would blame a company for their trust in a con artist.

Anyway the company itself sucks. I believe they train their customer service reps how to be mean to people. It doesn't make sense to me that every customer service rep I have ever talked to at this company has always had an attitude. I mean they even answer the phone with an attitude. HORRIBLE!

worst

{ 09/02/2010 }

The company treats there employees like dogs, same with the customers. I cannot imagine why someone would give these guys 5 stars.

@Schlomo

{ 08/31/2010 }

If you can pay a 125.00 each time they mess up why dont you just go to post pay.

Schlomo

{ 08/31/2010 }

My last review was on 08/05/2010. Huge change!I gave them 5 stars back then (as I was a new customer and hadn't had any problems...yet!) but 1 star now.
The problem: I have the 1200 minute/1200 text plan. Halfway through the month, they started charging me double for my calls when I called my voicemail. It was impossible for this to happen! ie: My online history shows two calls going on simutaneously (sp)! Then calls started showing up on my bill that supposedly occurred when my phone was turned off! (I was in a movie, so I shut off my phone. Minutes were deducted from my acct during this period, which is impossible to happen!)
I call customer service. HUGE MISTAKE! The employees escalated the issue to mgmt.....but it's been 14 days and no response. I've emailed and called on the telephone. Here's my solution: I'm filing an arbitration claim against them! It costs me a maximum of $125 (if the case actually makes it "trial" "arbitration". BUT Page Plus has to pay at least $795 as their filing fees. Kinda stupid of them. I'm flipping the script on the Page Plus mandatory arbitration clause. (See Terms and Conditions at the bottom of their homepage)All this over a $29.95 phone plan that they won't address or answer questions about. From now on, everytime they won't take my phone call or steal minutes from my acct, I'm going to just automatically file an arbitration claim. Costs them $350-$795 everytime....plus their time. Much easier for them to just answer valid complaints.

AllWell

{ 08/30/2010 }

First of all, I have to say PP saves me a lot of money. I don't call as much, so prepaid cellphone is right thing for me.
Second, the phones are of horrible quality. Each one I own has to be replaced withing 1 year. I don't call a lot. The second phone is broken when my phone call lasted about 30 min.
Third, the customer service is not patient to say the least. If you ask your questions again to clarify, they get annoyed.
I still will keep my phones. Just do not recommend it to my friend.

Jessica

{ 08/30/2010 }

HORRIBLE customer service. Just for that alone I wouldn't recommend them. There is no way you can speak with a manager because 'they are not allowed to transfer to them'. That's BS! Waste of my time!

Dog Eat Dog Wireless

{ 08/28/2010 }

Seems to be that if you go to every third world phone company, excluding, The Top 3 At&t,Verizon and Sprint.

Go to Boost, Cricket, Metro and it seems you see the same people here on Page Plus. All the cut rate providers are cutting each others throat to gain market share. It's obvious that's why that not just here on PP reviews but other cut rate providers are 5 and 1 star reviews.

For the people that are trying to get some feedback on reviews they have got to be scratching their heads and heading to the top 3 providers to avoid all the mayhem.

R.C.

{ 08/28/2010 }

HAD 3 PP PHONES SINCE MARCH AND SO FAR NO PROBLEMS.CALLED CUSTOMER SERVICE FOR THE FIRST TIME TO BLOCK WEB AND MESSAGING AND ALL WENT FINE.NO PROBLEMS.

Dan

{ 08/26/2010 }

I have moved ten phone numbers(friends, family) over to page plus. Wait on hold to get through to a rep is about 5-8 minutes. Reps are good. Moved a land line (took 15 days) too. Set my numbers up on autopay and all is well. Have no idea what all the complaining is about in this review area. I have no regrets.

Marcella

{ 08/25/2010 }

Each time I have had the unfortunate experience of speaking with them, their customer service is mediocre, at best. Slow systems and reps who do not know their service information.

John

{ 08/23/2010 }

As with most situations in life some people are lucky that post here as to why they cannot understand why so many people are upset with Page Plus I say give them time, what comes around goes around if page plus picked everyone's pocket at the same time there would be a loud outcry but screwing a few people at a time is not so obvious. This is the nature of ripping people off hit and run it is what criminal do. So you say you have had no problems goods for you but like the weather wait a minute and things will change. I'd say the dumbing down of Americans has worked extremely well reading some of these post. Things are never horrible until thing happen to you Right? Then the sky is falling and we should all sit up and notice just like many of you who post about how much you love PP until they get in your pockets then it's a whole new ball game. Get of the pot. PP screws people all the time and your numbers coming up. When it happens to me I will make them pay for their behavior but if you like bending over more power to you.

ten stars

{ 08/23/2010 }

I have not had bad costomer service since i had them.I realy dont know what the people are having problems with unless they argue.Every time i read the reviews of other prepay its allways the same i hate this i hate that if you dont like it go back to postpay DAM!

Megan

{ 08/23/2010 }

My son and I have had Page Plus service since May and the only complaint I have is the customer service. I previously had Verizon and the phone reception and service areas are exactly the same, plus I was able to use my old Verizon phone with Page Plus.

For $44.95 a month, versus almost $100 a month with Verizon, you can't beat it!!

You have to sacrifice something to get a better price! It's worth it!

Dave

{ 08/23/2010 }

Page plus has the worst customer service I have ever seen. I knew my minutes were to expire for two phones on August 20th so I tried to add time using the website--it wouldn't work. I phoned and waited for ever to get a live person. The person took down my information and gave me two confirmation numbers. The next day when I tried to use the phone it said it had no time left. I submitted an online support ticket and received a response indicating I had to phone in for support. I phoned again--another long wait. I was told I would not get the money back on my account that had been forfeited. I was told it was my fault that their agent had put the wrong address in when I phoned in my order. I pointed out that giving a confirmation number is supposed to indicate the process had completed. I was told that it wasn’t a confirmation number but an order number. I replied that I was told it was a confirmation number.

John

{ 08/22/2010 }

If you are considering opening an account with Page Plus here is what you can expect. If you don't need Customer Service? go for it. If you don't need correct billing and accounting? go for it. If you think that being over charged for service you may or may do have used or your billing cycle does not roll over even when you have the funds in/on account along with no overages or extraneous charges and your account is set back to the basic per minute plan and funds are drawn out of your balance do to accounting so called errors. Go for it! It would be wonderful to think that the only thing amiss at page plus was their customer service but this is not the case. Prepaid phone service is one of these gray areas with limited regulation. Thus there is a serious potential for abuses to occur. Even criminal behavior. If you look at the ownership of Page plus you will see that the owners have already been prosecuted once in the courts system already. Apparently they failed to learn their lesson or just don't care about ethical business practices. Sites like Kitty wireless and HF are simply enablers of the aforementioned practices, perhaps well meaning groups but still enablers of the same old behaviors. When one says that the price is right at Page plus they disregard the over charges and abuses of their time and money. Unfortunately they also become part of the problem with this industry as doing business with them maintains their ability to keep abusing well meaning people. As with all business practices the consumer either become part of the problem or part of the solution. Call your local prosecutors congressman and legislators and ask then to help you rope in these companies who abuse the public trust. Some political leaders believe that business should self regulate, this is not a bad idea if businesses would actually self regulate, But as we have seen with Wall Street this rarely if ever happens. So we as consumers must become the whistle blowers on these outlandish businesses and their out of hand behaviors. It's not enough to just say their all the same and move on to the next company. We must all become involved in the regulating of these companies as we are Americans and America is a great country when we all do our part. The scam artist will steal you blind only if you allow them to do so. I wish this were not the case. Become involved whether by writing the BBB or the Attorney general of your state or filing a small claims court case or being apart of a class action suit. We are a great country because we do get involved and make things work for the betterment of all consumers. Google a search on whistle blowers and your will find dozens of law firms that take all kinds of cases from government corruption to local business corruption. The law protects even rewards people who right the wrongs in this country. please take advantage of all the tools you have in America to keep this country free and prosperous. Now I have read several post form supposed former employees of this company who have made statements as to the criminal behavior of this company which made them ill. If this is true then stop making excuses and get involved. Just complaining about injustice does not prevent it from happening. I would be more than happy to direct you to the appropriate parties and I receive nothing for my time and efforts. I simply do not like in your face criminal behavior and neither should you. Write me tell me your story I will help. Best John

DavidH

{ 08/22/2010 }

I had a prepaid plan with Verizon Wireless for almost two years. The service was expensive and did not offer a prepaid cellphone. Recently I purchased an LG Ally Android phone from Craigslist. I activated it with Page Plus. All functions worked without any problem. I have traveled through several states and found the coverage to be exactly the same as with my Verizon prepaid phone. This should be no surprise since Page Plus uses the Verizon network. I have had two contacts with Page Plus customer service. I submitted a service ticket on their web site one night. The issue was resolved the next morning. I called Customer Service to get the account balance message turned off on my phone. I was on hold no more than 5 seconds. I am very pleased. Page Plus is a terrific value!

Gone For Good

{ 08/22/2010 }

I am finished with Page Plus. When I first got my Blackberry, their service supported all my phone's functions. Now, I am being told they do not support Blackberrys at all, especially if you purchase their unlimited plan. If your Blackberry updates while on the unlimited plan, it exhausts your data allowance and your phone is automatically reverted back to a basic rate plan. Interestingly, the rep never mention this situation when I call to sign up for the plan. Even more comically, the rep who did explain the problem told me the only way I could get back on the unlimited plan was to purchase it again. NOT! I was only three days into the new plan and now you want to spend another $44.95. I don't think so. Searching for a new wireless provider right now. I've Page Plus for over three years and the service and the customer service have continuously gone down hill. They have become your typical shady company. It is definitely time for me to take my business and my money elsewhere.

Tim

{ 08/20/2010 }

FYI Was told today that Net10 is now working with Walmart on their unlimited plans Unlimited talk text and web 411 and more. The Web will not be limited as page plus and kitty wireless insist they offer complete mobile web and will work with either GSM or CDMA systems for forty five bucks per month It was nice talking to a courteous CS person who was very professional. Here it is August 20th and the surprise PP was supposed to unveil is still a mystery. Imagine that BS from PP and their cronies. Bye Bye PP headaches why pay for customer service because PP owners have a third world mentality and think they can get away with cheating customers. Check it out.

Walt

{ 08/19/2010 }

Both the company and its authorized dealers are less than up front about performance of various phones on their network. They provide their service at a low price however, their customer service representatives are often rude, and will provide answers which are not true, trusting that the callers are too, unintelligent to see the fallacy of the information they are providing. If you ask to speak with their supervisor they will simply hang up on you.

Jeff

{ 08/19/2010 }

Page Plus coverage is AMAZING for a prepaid company...I could not be happier for the features I got for the price but I was disappointed in their lack of business ethics. Their billing was very confusing and I was overcharged $100 over the 6 months I was with them. When I had a problem I was on hold for over 30 min and the service was average at best. I would say this is a good company if you don't mind paying for the coverage but not the speedy or knowledgeable costumer service.

Sarah

{ 08/18/2010 }

Try to find a Authorized dealer. They are big enough and open enough to have dealers that will make the trip worth while and your not stuck with just one place to pay, get help etc. Yes, CS sucks 50% of the time. ALL companies do. Most dealers will help. IF not they should be out of business anyway. Think about it. Unlimited/talk/text on the largest/best US network at $45 where as you go to the actual Verizon and what? Get charged oodles to even have their contract if your credits not up to par, get a phone that at certain price range has to have "extra" services in order to get it at the Bargain cost all of this at minimum of usually 6months, Plus you have to either be their customer for 2yrs, or pay them to let you go per your equipment, plan agreement. Also, if you want to go to another "new" plan you sign another agreement. No they don't have internet Unlimited, but then you can add money to get it, hack it, Or use wifi. You can bring pretty much any CDMA device. You don't like PP. Leave resell your phone or use it with another carrier and keep your money.

(Possibly Former) Loyal Custmer

{ 08/18/2010 }

I've been with page plus for 6 months now. Switching over from Verizon to page plus was at first a little bumpy but once I got every thing straighten out it was smooth sailing. I had the $29.95 Text N Talk plan and had the Autopay so every month my plan would renew, it was like I'd never left Verizon. But then today, after 6 months of Autopay, they've "suspended" my "bundle". That meant that I could not send or receive calls. So once I found out I bought a $10 card online. I placed a call to see if my phone worked and it did. However, the call was only 6 sec and my account shows it as a minute. Also it shows that the minute cost 12 cents but the card is supposed to be 10 cents a minute (100 minutes for $10). So I will call customer service to see what’s going on. I really love Page Plus phone service but if they don’t fix these things on my account I will have to start looking at Straight Talk or sadly go back to Verizon. I hope I never have to do the latter.

To customers

{ 08/16/2010 }

most of your are nice to speak with. But some of you need some serious anger management help, although no one is blaming you for being angry at page plus for whatever reason. Please try to refrain from taking it out on the CSR you may speak with. We CSR's take hundreds of calls everyday and some of use try to be as respectful as possible but you have to understand we have no control over anything. We cant press a button to give you your minutes back and now because of the new policies in effect the supervisors cant either. So please look into your heart and realize there is another person on the other side of that phone who hates the company as much as you do maybe more. But is a victim of circumstances beyond they're own control.

Bill Crews

{ 08/16/2010 }

I will not renew my account as soon as my minutes run out. Their service department is rude and unhelpful. So far their shortsightedness has cost them three customers that I know of. I do not expect them to be in business too long.

jeff in tennessee

{ 08/15/2010 }

ive had the same phone for 3years and never had any problems with phone or service its the best on market,and the unlimited plan is all a man needs,i choose pageplus over any on market today, keep up the great work.

Another Ex-Employee

{ 08/13/2010 }

Ok people this is exactly how it is. I have read many negative and positive reviews about this company. The people here have valid complaints and just because you have not been taken yet does not mean it will not happen. So ease up on these people they have VALID complaints.
I recently worked in their call center as a CSR and wow I have never seen anything like it. The lies are constant and they laugh it off like its nothing. I can tell you there are some good CSR's still working there but for the most part these people pride themselves on being able to treat you terribly. On breaks they tell stories and laugh about how you have been taken! Its absolutely terrible. I felt so bad for so many of my customers. I was told to lie to my customers on at least 6 occassions over a 4 day period. I would not do it and I simply told the customers that I did not know what happened because honestly I didn't.
My final straw was when I called to find out why a customers 44.95 got completely eaten up without any proof of why. My supervisor simply said I don't know just tell em it was data. I said I'm sorry but I cannot do that can you show me where it happened. He stated just tell them it was data, I said I cannot do that because it is unethical and not moral. He got extremely mad at me and basically screamed tell them it was data. I said well I guess I will have to keep looking for the problem myself. I eventually had to tell this poor guy I had no idea what happened to his money and I had to apologize for the company. This made me physically ill.
So the supervisor went at said something to the General Manager. I could not wait to talk to him. I went into the office sat down and the first thing he says is "when I hear the words ethical and moral it scares me"! I literally started laughing thinking yeah I am sure it does man. We had a pleasant conversation about the practices of the company for a short time until one of the owners came in. I told both of them about the way customers are treated, how the billing system screws people over, and how extremely unprofessional the supervisors are. They had absolutely nothing to say. No excuses, no nothing I was pretty much completely shocked. They even tried to turn around on me saying it is because I have never worked in a call center! I was offended due to the fact that I have worked in customer service and the cell phone industry for 6 years. I HAVE NEVER EVER SEEN ANYTHING REMOTELY CLOSE TO THIS!
To make an even longer story short I said I guess this is just not the company for me because I will not lie for you anymore. All they had to say was that is a shame! What? Really? Its a shame I won't lie for you? I am still shocked but glad to be out of that situation. (Just so you know I am by far disgruntled, it was my decision to leave. Best decision I have ever made!)

Now I do realize that Kitty Wireless may have better customer service than PagePlus but everyone here needs to realize that the money still goes back to this company. I would never recommend working there, buying their service, or anything to do with this company. There are borderline criminals people.

I wish all of you luck but please make better decisions with your money. If you like your money and want to get what you pay for go elsewhere!

God Bless all of you and Good Luck!

wp

{ 08/13/2010 }

@ David
"Yes, PagePlus is cheap, but your life and your time is worth a lot more than their attitude and the crap they load on you. Don't try PagePlus, you will be sorry."
I am with PP and I'm not sorry - if your life and your time is worth a lot more than their attitude than do something else than calling CS - get life.

wp

{ 08/13/2010 }

@ Karen Safez
Karen, great prices comes at price - if you need CS holding your hand than go with a BIG boys

Karen Safez

{ 08/12/2010 }

They have great plans with great prices, but customer service is HORRIBLE! The more often I have to call customer service (and wait an average of 20 minutes each time) the less I want to give them my money.

If you are at all concerned with quality customer service or care about wasting the precious time of your life on hold because of a basic question you have about your cell phone/plan, stay away from Page Plus!!

David

{ 08/12/2010 }

I wish I could give them a negative rating. The customer service of PagePlus sucks BIG TIME. I tried to log in online to add some minutes. After a long wait, it came back and says "Cannot reach server. Try later." Repeated efforts gets nowhere. So I call PagePlus, it is a long, long wait. After 20 minutes, someone finally responded. I told her the wait was simply too long. Guess what? She hung up on me, so I am into another long wait. Life is too short for this crappy company. Everyone of that company deserves to go to hell. I am going to switch to another company. Yes, PagePlus is cheap, but your life and your time is worth a lot more than their attitude and the crap they load on you. Don't try PagePlus, you will be sorry.

Anonymous

{ 08/12/2010 }

Reno.....I think the point everyone is trying to make that no matter where you get your customer service this company is still full of crooks. I understand you love Kitty Wireless but they are still making money for the same people who are ripping people off all over the country. Now you sound like a good person but I think your missing the point. PAGE PLUS/KITTY WIRELESS it does NOT make a difference.

DOESN'T MATTER

{ 08/12/2010 }

A BUNCH OF CROOKS. TOOK MONEY OUT OF MY ACCOUNT 2 DAYS EARLY AND DISCONNECTED MY SERVICE!

Reno

{ 08/12/2010 }

How to Recognize Hairball Problems:

•Cylindrical (cigar-shaped) masses on the floor or furniture. Once you've seen one, you'll never forget!

•Constipation, or hard stools and pointing fingers at KittyWireless

•Frequent dry coughing or hacking out distrust of other Page Plus dealers.

•Lack of interest of those trying to help others with the bad service from Page Plus Corporation.

Calling helpful people Spammers and Hacks.

How that we have had a little fun, check out my past posts and I have never directed you to any PP dealer in the past. Just a happy customer that has done some research and has "Suggested" that you at least go to their site and see for yourself as well as send them an e-mail to answer all your questions. No one including myself is holding a gun to your head to go to KittyWireLess. If you find something better go there. It's all about being happy with your customer service issues.

And don't get all caught up in Hair Balls world of slamming Kitty and not giving you any other site you might like to check out. Smells doesn't it?

auntfred

{ 08/11/2010 }

hay i got my pageplus cell free and i get 60 minets free a month thanks to oboma. and i love it.It dose what i need it to do.thank you president Oboma

t crews

{ 08/11/2010 }

very disappointed in their service. paid for continued service beyond 120 days. they had no trouble charging my credit card but discontinued the phone service. after numerous attempts at explaining their error, they refused to restore the phone and kept my money from the rollover minutes. it appears criminal to me. if you want an exercise in frustration, try getting through to the customer no-service.
the only silver lining is i didn't end the contract with my main provider to sign up with page plus. don't know how they expect to stay in business long term with that type of attitude and policy. i will be writing the better business bureau as well.

Jean

{ 08/10/2010 }

Still horrible customer service. However, I cut my PPC cellphone back to Pay-as-you-go, from $29.95 monthly 1200 minutes/texts. I read some of the horror stories and remember my own horror stories and decided to go with another carrier. I have my Nextel Blackberry 8350i, which works fine with Boost Mobile's service; which I cut back from Unlimited Service/texts/web for $50 per month...because my signal is almost non-existent where I live and not very good coverage nationwide. I also just got a Blackberry Bold 9650 on a 2-year contract with Sprint. I talked my daughter into getting it for me in exchange for buying no more cellphones. She was getting a cellphone for herself and one for her husband on a 2-year contract with Sprint; so I talked her into adding me as a 3rd line and pay 1/3 of the bill. We have 1,500 shared min. among us 3. I don't use much as I don't have a lot of people to talk to. Works fine for me. Good signal too, and it covers all the frequencies used in the U.S. and all the frequencies used all over the world. If I am in an area with no Sprint coverage, then it should do roaming on Verizon's lines or ATT or T-Mobile. Nice, huh? The ONLY frequency it does NOT cover, is the IDEN network belonging to Nextel which Sprint bought...which also has Push-to-talk. I have the Blackberry 8350i for that. So I should be covered anywhere I go. So eventually, I expect to disconnect the PagePlus cellphone as I should be covered anywhere I go.

If PagePlus' service was as good as Virgin Mobile, which Sprint owns, but NO ROAMING, unfortunately, then I would stay with them...but no such luck.

Oh well, goodbye PagePlus Cellular. Love that new Blackberry Bold 9650 on a contract with Sprint. In 2 years I will own it completely. Then I can go look for another non-contract carrier, if I want.

HairBall

{ 08/10/2010 }

n_k is a prime example of a kitty butt kisser! Even admits that he/she came over from the kitty forum. BEWARE OF KITTY WIRELESS! They are not good! Shortly we will have a rash of kitty butt kissers posting here. They are a small group, but they are a big PITA! They flood every forum or review page they can with their lies. There is a reason that they have been banned from forums such as Howard forums, slickdeals, fatwallet and many many more. They disregard any and all rules with spam and advertising. Be prepared for the onslaught of BS that will be appearing her every soon. She enlists people to do this for her.

n_k

{ 08/10/2010 }

I thought I'd add a PP review that I originally posted at KittyForums...

When researching wireless providers, I was drawn to the value offered by Page Plus but was genuinely concerned about the reports of their "legendary" poor customer service. After I saw numerous instances on the boards of Kitty generously helping people work out various PP problems, however, I ultimately decided to give Page Plus a try via the "safety net" of Kitty Wireless.

Several months and two autopay lines later, I can happily report that Kitty Wireless support combined with the $$ value of Page Plus is the best choice for my wireless needs.

rob

{ 08/10/2010 }

love pageplus been with them for 1 year and i use my blackberry curve8530 the cs sucks but after that its good never a drop call tex all i want photos and all facebook never a problem for 45$ its a good deal plus you can use any verizon phone like the htc and Motorola Droid lol verizon wont let you use them on a prepaid plan that's gay and hte 8530 uses the 3g network all the time

REno

{ 08/10/2010 }

@Seriously Mad 2010/08/10

You say Cricket is a crook too as well as phones 4 U and Page Plus.

I went the phone 4 U website and they offer 5 carriers and many phones. Out of the 5 carriers they don't offer page plus service.
So what's the story with that?

Seriously Mad

{ 08/10/2010 }

Complaint letter Phones 4 U

In December 2009 I purchased a used cell phone from Phones 4U located at 112 A. W. Willis Ave in Memphis, Tennessee. The Phones 4 U parent company is based in the UK with thousands of franchises across the US of which Memphis is a major market. Based on information from the store clerk at this location Phones 4U operates in conjunction with Page Plus Cellular out of Ohio. Upon purchasing my cell phone in December 2009; I understood that I would pay Forty dollars ($40) monthly payment to be paid by the 22nd of every month. I understood and specifically stated to the store clerk that I did not want a prepaid card or minute plan. I paid the bill each month until July 22 2010 (for which I have receipts) * The fee/bill can only be paid at the Willis location store.
In the latter part of June of 2010 (after the 22nd payment) I began getting text messages stating “your unlimited plan has expired and to receive the best plan rate, we moved your account to our standard plan; you may move back by buying an unlimited plan. 2nd message (same day with minutes of the first message) “As requested your unlimited plan has been removed. This message is free. I had not texted back or called with any response. Since receiving this message, I have been getting minute count down responses notifying me that I only have X number of minutes left on the service. The first message started out with 40 minutes, counting down each time I made a call. I far as I can tell, it did not count down when I received calls. Some times the phone message alters and began to count down a remaining monetary amount; i.e. you have $35 left. As I understood it my bill would remain forty dollars ($40) for the duration of the service.
* I went to the store the following day after I received this message. The sales clerk took my telephone and tapped something on a computer that I could not see from the opposite side of the counter. I suspect he made some alteration to the account. However, after that visit, I begun to get similar text messages advising me that the account has been changed, but not back to a monthly plan I had requested.
I went to the store; spoke with the clerk/manager again July 27. He told me that since I paid the bill one (1) day ahead of time that he had to post the bill for the 22nd. He further stated that the “computer registered my payment as a new customer since I did not renew the plan. As I understood my initial plan would remain the same until I changed it. His comment made absolutely no sense. This clerk told me that Phones 4 U reserved the right to change the plan based on the company’s policies and “legal right to do so. This sounded utterly ridiculous and the clerk refused to alter the plan back to the original ($40) monthly payment plan. This left me no choice but to continue using it until the remaining minutes expire. After that, he suggested I renew/purchase another monthly plan. I refused.
The Memphis sales clerk told me that Page Plus in Ohio handled customer service complaints and advised me to call them. After 40 minutes on hold; I spoke with a Page Plus representative (Damond- refused to give his full name). He told me that the company (Page Plus) could change/adjust a customers plan without notice if customer calls “bounced off “Verizon” cell towers. I asked him what did Verizon have to do with Page Plus. Without explanation, he stated that he had other customers on the line and that if I had further questions I could “get on the Page Plus web site for further explanation”. He offered to change the plan back to pre paid. I refused. I told him I wanted the service disconnected, he informed me that according to his records; I still had 38 minutes left and informed me that I would lose them if I terminated the service. He stated that he could only disconnect the service once it expired.
The second issue I have with Phones4U is that in June of 2010, they raised the monthly rate from the agreed upon Forty dollars ($40) to forty nine ($49). The Phones 4U sales clerk told me that the increase covered “new Tennessee state sales tax increases. The Page Plus representative told me that the increase was “a roaming charge fee” that Verizon charged Page Plus. I had not received any prior notification of this increase nor had I traveled out of town to incur any out of town roaming fees. The Page plus rep informed me that “federal law” allowed them to charge roaming fees that could be applied on local calls if they bounced off another carrier’s tower. He suggested that I go back to Phones 4U and ask the sales person to reload the service. I refused. The conversation ended with him telling me that Page Plus was not liable for any service contracts made with a franchiser.
This Phones4U store is located in a densely populated area in downtown Memphis opened sometime in December 2009. Their advertisements say that they are authorized to sell and activate new and used phones for other companies - (Boost Mobile, Cricket, T Mobile and Verizon and many others. In addition to selling news phones; they advertise that they activate / flash a customer’s existing telephone after 30 days. Since I still had a ‘bill due” at Cricket; I purchased an older model cell phone from Phones4U with a Verizon logo. * (Cricket is a big crook too)
Some of the law suits I have been able to research centered on “breach of consumer laws in the US and the UK. Not being a lawyer I don’t know if this company did anything illegal, but I do know when I’m being snookered. This company switched my telephone service without my knowledge and without my consent. They charged a roaming fee and without with out prior notification of said fee. At no time did I sign a written contract; nor was one offered.
Phones 4U has had numerous complaints including a current class action lawsuit indicative of my recent encounter with Phones 4U and Page Plus.

Attachment

Phones 4U
112 A.W. Willis Avenue
Memphis, TN 38103
(901) 672-7268

Page Plus Cellular
1615 Timberwolf Drive
Holland, Ohio 43528
1 800 – 550-2436

Complaint letter Phones 4 U

In December 2009 I purchased a used cell phone from Phones 4U located at 112 A. W. Willis Ave in Memphis, Tennessee. The Phones 4 U parent company is based in the UK with thousands of franchises across the US of which Memphis is a major market. Based on information from the store clerk at this location Phones 4U operates in conjunction with Page Plus Cellular out of Ohio. Upon purchasing my cell phone in December 2009; I understood that I would pay Forty dollars ($40) monthly payment to be paid by the 22nd of every month. I understood and specifically stated to the store clerk that I did not want a prepaid card or minute plan. I paid the bill each month until July 22 2010 (for which I have receipts) * The fee/bill can only be paid at the Willis location store.
In the latter part of June of 2010 (after the 22nd payment) I began getting text messages stating “your unlimited plan has expired and to receive the best plan rate, we moved your account to our standard plan; you may move back by buying an unlimited plan. 2nd message (same day with minutes of the first message) “As requested your unlimited plan has been removed. This message is free. I had not texted back or called with any response. Since receiving this message, I have been getting minute count down responses notifying me that I only have X number of minutes left on the service. The first message started out with 40 minutes, counting down each time I made a call. I far as I can tell, it did not count down when I received calls. Some times the phone message alters and began to count down a remaining monetary amount; i.e. you have $35 left. As I understood it my bill would remain forty dollars ($40) for the duration of the service.
* I went to the store the following day after I received this message. The sales clerk took my telephone and tapped something on a computer that I could not see from the opposite side of the counter. I suspect he made some alteration to the account. However, after that visit, I begun to get similar text messages advising me that the account has been changed, but not back to a monthly plan I had requested.
I went to the store; spoke with the clerk/manager again July 27. He told me that since I paid the bill one (1) day ahead of time that he had to post the bill for the 22nd. He further stated that the “computer registered my payment as a new customer since I did not renew the plan. As I understood my initial plan would remain the same until I changed it. His comment made absolutely no sense. This clerk told me that Phones 4 U reserved the right to change the plan based on the company’s policies and “legal right to do so. This sounded utterly ridiculous and the clerk refused to alter the plan back to the original ($40) monthly payment plan. This left me no choice but to continue using it until the remaining minutes expire. After that, he suggested I renew/purchase another monthly plan. I refused.
The Memphis sales clerk told me that Page Plus in Ohio handled customer service complaints and advised me to call them. After 40 minutes on hold; I spoke with a Page Plus representative (Damond- refused to give his full name). He told me that the company (Page Plus) could change/adjust a customers plan without notice if customer calls “bounced off “Verizon” cell towers. I asked him what did Verizon have to do with Page Plus. Without explanation, he stated that he had other customers on the line and that if I had further questions I could “get on the Page Plus web site for further explanation”. He offered to change the plan back to pre paid. I refused. I told him I wanted the service disconnected, he informed me that according to his records; I still had 38 minutes left and informed me that I would lose them if I terminated the service. He stated that he could only disconnect the service once it expired.
The second issue I have with Phones4U is that in June of 2010, they raised the monthly rate from the agreed upon Forty dollars ($40) to forty nine ($49). The Phones 4U sales clerk told me that the increase covered “new Tennessee state sales tax increases. The Page Plus representative told me that the increase was “a roaming charge fee” that Verizon charged Page Plus. I had not received any prior notification of this increase nor had I traveled out of town to incur any out of town roaming fees. The Page plus rep informed me that “federal law” allowed them to charge roaming fees that could be applied on local calls if they bounced off another carrier’s tower. He suggested that I go back to Phones 4U and ask the sales person to reload the service. I refused. The conversation ended with him telling me that Page Plus was not liable for any service contracts made with a franchiser.
This Phones4U store is located in a densely populated area in downtown Memphis opened sometime in December 2009. Their advertisements say that they are authorized to sell and activate new and used phones for other companies - (Boost Mobile, Cricket, T Mobile and Verizon and many others. In addition to selling news phones; they advertise that they activate / flash a customer’s existing telephone after 30 days. Since I still had a ‘bill due” at Cricket; I purchased an older model cell phone from Phones4U with a Verizon logo. * (Cricket is a big crook too)

Some of the law suits I have been able to research centered on “breach of consumer laws in the US and the UK. Not being a lawyer I don’t know if this company did anything illegal, but I do know when I’m being snookered. This company switched my telephone service without my knowledge and without my consent. They charged a roaming fee and without with out prior notification of said fee. At no time did I sign a written contract; nor was one offered.
Phones 4U has had numerous complaints including a current class action lawsuit indicative of my recent encounter with Phones 4U and Page Plus.

I am writing this rather lengthy letter hoping that your organization can investigate this matter. I can be reached at xxx-xxx-xxxx.

Thank You

Carolyn Davis
Telephone

Attachment

Phones 4U
112 A.W. Willis Avenue
Memphis, TN 38103
(901) 672-7268

Page Plus Cellular
1615 Timberwolf Drive
Holland, Ohio 43528
1 800 – 550-2436

Reno

{ 08/08/2010 }

OK, one more time and just to the facts.

Customer service sucks! So to get around that "Customer Service Sucks"

Use Kitty Wireless for all your customer needs, Phones, Cards, Complaints, Dropped calls, missing funds, overcharges, or anything related to Page Plus. No one does more Page Plus transactions and has the best customer service than Kitty Wireless. Call or e-mail them and rest assured that they will do all the work for you when it comes to making it right.

That is the answer to Page Plus's horrible customer service.

Just Do It!!!

Reno

{ 08/08/2010 }

OK, I just did an ESN change. PP to another phone with Kitty wireless. I paid for the service in advance and I have to wait 4 days to transfer the ESN because the other phone is on Verizon and that's when my contact is up.

But this shows you that Kitty wireless is on top of things. In six hours they sent an e-mail asking why I had not transferred yet to the other phone. I explained. But it goes to show the customer service that Kitty provides. Service is number 1 to them. So if your thinking PP then Kitty wireless is the middleman to set up your account.

FYI.

Cheers!

John

{ 08/08/2010 }

Actual voice/data quality is par with verizon which makes obvious sense because they piggy back off Verizon's network. So in laymans terms you get verizon quality phone service so if you have crappy phone service don't expect to switch and it get better. The reason why I rate it a 3 is because of this and you are not sucked into a snowballing contract that verizon loves to catch people in. Their early upgrade LOL its to suck you in for 2 more years. People bitch about phone support I use a Sprint Touch BUT I had to set it up and hack it myself which brings me to why they are a 3 and not 5. There CS sucks so bad, there support is dismal and I would never ever recommend P+ to anyone unless they were cellphone savy and knew how to hack the service as I do. For me Ill gladly pay half the price for Verizon.

Tim

{ 08/07/2010 }

I sent the second phone back weeks ago still waiting for replacement promised Finally after several emails trying to get them on same page and figuring out who did what and messed up the their computer info I might have gotten thing corrected. Got email saying order was made for replacing phone August 2nd I might get phone August 9th if I'm lucky
I can only hope that this replacement phone works for more than a month and keeps charging, as in 120 days I'm screwed. PP is a good service if you don't need CS or switch out of equipment and you know how their system works, but until you figure them out you can expect to come out at the short end of the stick whether you made a mistake or they did it will always be your fault period. There is very little give and take when using PP directly. I have talked with Kitty wireless and they have found their niche which is doing what PP cannot do, deliver quality CS. Since Kitty has many subscribers they can get respect from PP where most individuals most likely cannot. I do think the CS people at PP are trained to beat their customers up to save a buck and the folks working their need the jobs. By rewarding PP we just reinforce the fact that crappy and bad behavior pays off. There are many choices out there and as stated when the niche is filled the market will cease to reward PP or they will get with the program or die. It is the consumers jobs to not allow themselves to be abused. If you let vendors abuse you and they continue to do so it send the message that it AOK to keep doing it, that abuse pays. If you have issues and we all will sooner or later don't expect PP to help you get them resolved without a hassle. Go to one of their affiliates/partners who take pride in giving quality CS and resolving issues without making you pull out your hair. As with companies who lack certain skill sets sooner or later some enterprising entrepreneur will offer you what you are desire leaving the company that treated you badly eating their own dirt. Be well choose wisely.

Schlomo

{ 08/05/2010 }

Also: Do you guys remember a couple of years ago when Sprint/Nextel fired its customers who called in too often? Yes that's right! They kept records of how often you called in and if you were calling in too often (and thus were labeled internally as a "C" customer as opposed to an "A" or "B" customer) you got a letter saying your service was being cancelled! Google this if you don't believe me. I believe Page Plus follows the same philosophy. Summary: Page Plus seems like a high quality service at a competitive price..... but as a means to control their expenses, they skimp on customer service costs. If the market is efficient, the problem will fix itself. ie: If people are truly not happy with Page Plus's customer service and feel they can obtain a better value elsewhere (value doesn't have to be just price...includes customer service quality, network quality, etc) they will "defect" or go to another provider. Example: They already raised their unlimited plan's price a few months ago from $39.95 to $44.95. If they raise prices again or their service quality declines, I will consider "defecting" to straight talk which is Tracfone on The Verizon Network and available only at Wal-Mart.

Schlomo

{ 08/05/2010 }

I've only had PagePlus for about a week... but so far, so good! I had to call customer service 2 or 3 times when I first ported my number from my old provider and they were patient in helping me. My hold time was 20-30 min. each time, but I think that's on purpose! I decided to go with the 1200 min./1200 text plan for my first month. I might do the Unlimited plan next month. Remember, the cool thing about not being under contract is that you can change your plan every month with no hassle or cost. Additionally, if customers aren't happy, we can switch service providers in a blink! My last provider I wasn't happy with but,I had to stay with them until my contract was up or have to pay a $175 early termination fee. Here what I think Page Plus's belief and business model is: "We're providing the best network (Verizon) at a very good price with no activation fees (my old provider as do most charge $35 or more) no contract, with an extremely limited selection of phones (albeit very cheap....especially if you buy them from somebody other the PP... ie: E-Bay, etc) We will assign a fixed budget to handle customer service to pay for the agent's $10/hr. salaries and other overhead. Whether that's adequate or not doesn't matter! If alot of people call in, then our agents will be busy and customers will experience long wait times.... but who cares! This helps weed out the troublesome, pain in the ace customers who are "high maintenance" and thus those problem customers aren't profitable to have! We want customers who want a high quality network at a low price. We can provide that and still make a decent profit IF, IF that person isn't calling us all the time! (whether necessary, justified or not) If somebody calls us every week about a problem because they can't figure out how our prepaid service works, they'll have to wait on hold for awhile..... if they get peeved, fine! These aren't customers we want anyways."

I was told by the rep when I was setting up my service that he recommended letting my plan actually expire each month and THEN dial in the code to fill-up my account for the month. Not a day or minute earlier.... to be on the safe side. That is what I will be doing so I don't have the issues people on this board seem to be experiencing.

I'm new to pre-paid, but I'm learning fast. Naturally, people will once in awhile have to call customer service, When you do, be prepared to wait at least 20 mins. on hold. Hopefully this doesn't happen too often. When I called customer service, I called from a pay phone so Page Plus got to pay for that phonecall.... and I didn't have to use any of my minutes.

Unhappy Customer

{ 08/05/2010 }

I have used this company for 5 months. I had an issue this month with billing and using a Blackberry phone. ( I have always used the same phone. ) I tried calling the company and did not like the way the issued was/ wasnt handled. They will not let you speak to a supervisor if requested. The last result has to be the BBB. I would not advise dealing with Pageplus.

Employee

{ 08/05/2010 }

NO NO NO NO! Please if you like to get what you pay for go somewhere else. I see alot of people complaining of the customer service on here and let me tell you we all hate it to! I personally have found a new job because I cannot sleep at night knowing the amounts of money they are stealing from their customers. We are all coached to lie to you about the situations that occur. Dont get me wrong there are specific situations in which it absolutely makes sense and you DID go over on your data. I know everyone is upset when they call in but please realize that person on the other end of the phone thinks it is just as much bull as you do(no matter what they say to you)! I can tell you there are a lot of good people working there but the problem lies way above who you are talking to! Its really hard to find another job right now and alot of those people are stuck. If I was you I would make formal complaints with the BBB or something along those lines! Good luck to you and find a new company!

Eric

{ 08/05/2010 }

Have used page plus for a year now and have no particular complaints. I guess others have had bad experiences, but not me.

Coverage, phone service, etc is perfectly fine in the metro Boston area and on trips around New England.

Did have one problem where the website timed out when trying to purchase minutes; my credit card was charged and no minutes given. I called customer service, and after a 20 minute wait on hold explained the situation. It took another 20 minutes to sort it out, but the person was polite and did what they said (they refunded the erroneous charges).

Joyce Anderson

{ 08/04/2010 }

And I only pay $40 plus tax per month. It's too cheap and much better service than my NorthCoast/Revol plan ever was for the price and location of the service provider being only a few blocks from my home in Barberton.

Joyce Anderson

{ 08/04/2010 }

I've had Page Plus for some time now and have never had a problem w/service in any area of Ohio, to date. I have the unlimited usage plan and seriously do not have any problems, so I don't see what all the complaining is about on this site?

Guest

{ 08/04/2010 }

Page plus costumer Service Sucks 1888-823-4777. The gut lies about his name and they laugh and hang up in your face. NO PAGE PLUS

I HATE PAGE PLUS!!!!!!

{ 08/03/2010 }

well page plus has bad plans why cant there be unlimited internet? i love internet my phone is capable of anything also i cant go to the apps store on this phone because its not a phone they made LAME! also 20 mega bytes of internet!!!! what!??!? what if i wanted to send a picture or receive one badly! why cant it just be gigabytes! and 50 mega bytes almost no diffrence if page plus wants to stay like this then im done!

Laraine McGrew

{ 08/03/2010 }

Hello
I currently have a phone with you, service ending 8/6/2010, I have changed to the wal mart verizon. Therefore I need you to release my number with page plus as soon as possible. My number is 850=585-8309. I am a heart patient and need the number changed so my wal mart phone can be activated.
Thank you
Laraine McGrew
I love your service

bob

{ 08/03/2010 }

works for me. have had trouble with customer service alot getting through than here recent cannot bring web page

Reno

{ 08/03/2010 }

I have been posting on here for a few months now. And I'm really sorry to see the one star reviews, No I don't work for page plus.

I'm just not having one problem. Period.

Now to those that are thinking about page plus or are not happy with page plus I really have done some research and I have found that Kitty Wireless is the company you should go thru and let them be the middle man. Google Kitty wireless or go to e-bay and enter Kitty wireless. They sell PP phones all day long and they have 100% customer satisfaction as well as 100% good feedback on e-bay. Buy everything thru them and forget all the nightmares. ( No I don't work for Kitty wireless either) I'm just someone that is tying to help and share my satisfaction that I have with PP. Is it the state or states that your getting your PP service from? Please share! I'm in Colorado, no problem. Travel all over and no problem. Never an over charge or money taken out of my account without my approval ever. Please its easy to buy from Kitty Wireless and they take all the heat that I can see.

Corey Trevor

{ 08/03/2010 }

I was considering switching to Page Plus, but after dealing with Customer Service today I am rethinking that. I would call their Customer Service line, it rings a few times, then just dead air. I had to call on average a dozen times before I’d actually be connected with the automated system that would allow me to reach an operator. I have neither the time nor the minutes to waste to place close to 30 calls in order to get through… that is seriously inexcusable.

Satisfied again

{ 08/03/2010 }

Page Plus is a bargain. Same great Verizon network that is affordable.

Satisfied

{ 08/03/2010 }

Thanks for helping me pick my new wireless provider- Page Plus. Go with Kitty Wireless; they will hold your hand.

Randall

{ 08/01/2010 }

Hey, Pagepluscellular is a good choice wireless provider, when you follow it's rule's and directions. and dont misuse it's services.. I like the service for it's cheap pricing :) I love Pageplus!

TM

{ 07/31/2010 }

As A post script I feel rather than just complaining about PP's CS I'd offer alternatives. If you like Verizon Kitty wireless maybe the way to go as they seem to have mastered what pp themselves can't seem to. Alternative are Straight talk through Walmart, Target stores and net10 offer a unlimited GSM network for $50 a month. Plan includes unlimited everything. Net10 uses a combination of tmobile and ATT networks so the coverage is good. Att go phones offers unlimited TNT with picture and video messaging plus text in most countries outside the U.S. plus roaming .ATT When purchased through callingmart or others with discount codes are comparable in cost to PP. There are several others coming online shortly with comparable services if PP should self destruct there are options. Perhaps even Kitty wireless will be there to pick up the piece if PP can't figure out how to interact with their customers in a reasonable manner. Internet vendors like PP get a free ride because they are internet based, which is unregulated. There is legislation pending which will make internet companies responsible for their content and actions without messing up the freedoms of the net. Call your legislators for info. Record all calls and correspondences as they PP already do notice you as to their intent when you call in by stating this call may be recorded. consult your state laws for two way recordings and exclusions. It's unfortunate that sometimes consumers must get active to correct issue with internet vendors and the services they provide, but we are either part of the solution or part of the problem but doing nothing is not an option if you don't like abuses in these unregulated areas. If you like net neutrality then you must act to curb abuses, it's called self regulating by your actions toward the offenders of good net practices. Get active. Tim

TM

{ 07/30/2010 }

Three emails two trouble ticket endless phone calls and two defective phones. Called CS hoping they received the last returned phone but no luck, phone not back yet and they won't send out another one till they get the replacement back. Was sent 6 days ago via usps first class. The replacement phone will not charge so until the phone is returned to them I have no phone. Yes I am still paying for service but no usable phone thanks to page plus sending a replacement that was also defective. CS sounded pleased over the fact that I'm out of luck CS guy chuckled over my misfortune. Add up the cost of having to return defective phones with PP not giving an inch on the cost to shipping. It's not worth it. If you are a glutton for punishment buy their phones and services. I hope they don't lie their asses off saying they didn't get the phone back but I can't rule it out and even kind of expect it knowing how they have proceeded thus far. I'm sure their are some good people there and to them I say I'm sorry. I have talked to some but it's a shame most of their management is hell bent on screwing folks over. It's sad that sometimes under bad economical environments once good companies just go bad. May guess is a serious legal action will bring them into compliance or shut them down. I have documented everything and told them I have no problems going to courts and know how the legal system works. I still believe in the courts and having once been a paralegal know exactly how to make my point. If there is anyone here interested in a class action I will provide info at a later date. This in your face wholesale beating people up and out and out misrepresentation of products and services should not go unrewarded. Like the one gentleman said it's a matter of respect and truthfulness.I have made many calls to PP and have gotten many different explanation on subjects they claim no CS person would say to a customer. This is blatant disrespect and dishonesty. I make it a point to go after this kind of behavior as with many before them they chuckle now but seriously grimace later and make up all sorts of excuses when standing in front of a judge. One thing to keep in mind is the point of sale, that determines where the legal action will be held whether in your home town or in federal court. It's best in your location as that means they have to have their attorneys present at all hearings, motions, and trials which is very expensive and a motivation to stop their bad treatment of customers. Time to have pride in this country again by weeding out the people that give honest business people a black Eye. It's hard enough being a small business person these days without suffering the backlash from angry customers who have had bad experiences with companies who mistreat their customers. Best

wp

{ 07/30/2010 }

If you had prepaid on their network before they banned them - yes, it will work. Just be careful to not reset ESN because it will boot it off the network and you will not be able to put it back. As to web - what do you expect me to do? Do some research (hint - howardforums.com) and try to modify yourself.

@ WP

{ 07/30/2010 }

I have a prepaid Verizon phone and it worked just fine on the page plus network, the only problem is I cant get mobile web.

C Redd

{ 07/30/2010 }

I have had my pageplus account for 6 months now. Attracted to the price and Verizon network is why I signed up for the deal. Just got off the phone with customer service for a error i'm positive is theirs. I was close to using up my 1200 minute plan before and they turned my phone off for insufficient funds. Being suspicious with no proof, I renewed my plan and reset all timers on phone for calls made at the same time. Sure enough with 60 minutes left on my plan they turned off my phone for insufficient funds. Mysteriously the call records on their website have also disappeared. Spoke to customer service after being unable to reach them for hours yesterday to no avail. They insist I used my 1200 minutes and I know I didnt. I suppose if you have the unlimited service you wont have this problem. But just the thought of a company purposely cheating you makes you sick inside. It's a shame that using Verizon's network they cant do a better job. I will do this for another month and will start looking for another company even if I have to pay more. At this point it's about respect and no I'm not going to Cricket, heard enough bad news about them.

Dave Hughes

{ 07/29/2010 }

This is what I wrote to customer service yesterday - still no reply.

Your company was recommended by a friend who knew I was looking for another provider. We have been with Centennial for over five years even though we get poor to no reception at our home.

I called your representatives three times, as well as Centennial prior to
making the decision to change providers.

I then bought a Verizon phone as instructed by the web site and your
representatives.

On July 28 I called your representative and gave them all the information, including the phone serial number I'd just bought.

I called back after my Centennial phone went dead to program my Motorola
W385 which I had purchased for Pages Plus service and to put money on the
account.

I gave my VISA number, the transaction went through, and I had to ask your
representative about programing the phone, as I was told by an earlier
representative that they would help me.

She asked for the phone serial number again to verify, then told me the
phone was no good as it was a prepaid phone. I explained to her that Pages
Plus had the serial number of the Motorola before they cut off my Centennial service and before she took my money. She said it was my problem because no Pages Plus representative would say my phone would work.

I asked her to stop payment on the Visa and she said she couldn't.

I called Visa and they can't stop it until it posts in about three days.

I called Centennial and I can get my old service back through AT&T but I
need the account number from Pages Plus and a Password. I have neither.

So, as of today, I have no cell phone service, the number I've had for years
is someplace but not available to me.

I think it was very dishonest for your representatives to disconnect my
Centennial service, then take my money three hours later, THEN tell me my
phone wouldn't work.

I still am willing to try Pages Plus but only if you can provide a new or
used flip phone for me with my old number. I don't want anything fancy but
I know you have access to used phones and since I've already bought one that
your website and representatives said would work I think the decent think
for you to do would be to provide me with a phone so I can use the service
I've already paid for. I'd be happy to trade the Motorola I have for
something that would work.

At the very least, please get me the information I need to get my Centennial account back with my old number.

tjhack23

{ 07/28/2010 }

I switched to Page Plus just a few months ago. I was a little scared to switch because of all the bad reviews with PP. It was hard to resist because they offer such great (Verizon) coverage and pricing. So, not wanting to deal with the headaches reported dealing with PP, but get the coverage and pricing I was looking for.. I chose to go through a dealer instead. I highly recommend Kitty Wireless. For a someone new to PP (like I was), they couldn't make it any easier. Their website is user (especially newbie:)friendly and their customer service is excellent! Kitty Wireless also offers auto pay. So if there is a problem with your refills, you can deal with them instead of PP. For me that's a big plus. Thankfully, I've never had ANY problems~and I'm sure that's all due to Kitty Wireless.

EVE

{ 07/27/2010 }

WAnt to get this plan sounds good but now not sure any advise

Dave

{ 07/26/2010 }

3 phones----3 years-----Great Service

Best Price-------No Problems

jasonliz1207

{ 07/26/2010 }

I've had pageplus for about a month now.So far hasn't given me any problems , i have the $44.95 plan, is great i get good reception everywhere i go! and maybe if your trying to get pageplus u should try doing it through kitty wireless , their very helpful and they will do all the calling to pageplus if something goes wrong.All you will have to do is email or call them to tell them the problem and they will give you a solution . they also have autopay. so u won't have to worry about pageplus taking your money or losing your funds because you didn't do it at the right time. like i said before so far so good!!!!!

Ashley

{ 07/25/2010 }

I just got page plus today because my old metro pcs phone broke. I was told I could get more with the page plus. So far so good. I went with the unlimited everything because I text all the time. But, when I go to text someone with metro pcs or vise versa it does not want to work. Why is that?

Tim Maxon

{ 07/24/2010 }

I'm in my late fifties. My wife has been educated in the practice of Customer service with a BA in business Admin. I have been with PP less than a month and want to pull my hair out over all the mistakes and oh we're sorry crap. Called today to find out why I was being double billed for voice mail calls. Lame excuse was that the billing records are not in sync with actual calling times. apparently I called my voice mail 27 time in an 2 hour period. My phone locks after each call and recorded three calls to voice mail. I would imagine that PP uses fuzzy math but I also can understand the undisciplined users who complain about something that is their fault. If you look at the management/owners of PP one might get the idea that they'd try to squeeze a nickle hoping to turn it into quarter. the courts certainly didn't find their tax evasion funny. Don't blame the poor customer service people I'm sure they are taught to beat up their customers if they want to keep their jobs. As I am not familiar with very many pay as you go companies maybe this one is not that bad in totality. We do in fact live in a world where beating up consumers has become the norm. Look at Walmarts way of doing business by using medicaid to insure their employees and also using commissions in their loss prevention department to avoid paying good salaries, whereby they used to arrest people for next to nothing so the loss perverts could collect a healthy bonus. I guess it the way America does business anymore. Promise the customer low prices and good service then beat them up. Reality bites I'm afraid

Rodrigo

{ 07/24/2010 }

From the reviews i see that im not the only one with this problem. I pay for the unlimited plan and suddenly i get a message saying that i have insufficient fund to have a unlimited plan. I call and all they say is im sorry. They are not helpful. Worst phone company ever.

Playboi

{ 07/24/2010 }

Page Plus isn't that bad of a company but if you can afford another company I suggest that you leave page plus alone. I have page plus and customer service is the worst. sometimes they cheat me out of my money making me pay twicw a month. when i find better employment im gone

@reno

{ 07/24/2010 }

your right

RENO

{ 07/23/2010 }

Just a real love or hate Company after reading all the reviews. Another view would be some really dumb and smart page plus customers. Could it be that the ones that are giving the hate reviews would be people in their early teens and have no credit or even money to keep in the bounds of what they can afford? And when things go wrong with the lack of funds in the account they are young and immature and just bad mouth PP. The ones that give good reviews of what I see have been long time customers that got out of their contracts and seem to keep money in their accounts to cover the monthly bill.

I personally could be in the $29.95 plan and still have 300 min left over at the end of the month, but choose the Unlimited plan just so I don't have to worry about not having enough minutes at the end of the month. I'm still saving a bundle over the $60,00 plan I had with VZ on contract. And it's like I never left VZ for the great coverage I get.

Going on 6 months and not one problem and I travel all over the country. To me I just really like Page Plus.

TIM MAXON

{ 07/22/2010 }

I must have gotten the POS phone Steve L sent back. I got one with a bad hinge as a replacement which I had to send back at my expense. That makes two defective phones in a row. I came to this site and chose PP because they rated it as good. upon further examination I wonder if I made the right choice. Here is a blog news organization web page you might want to read before choosing PP
http://www.phonenews.com/page-plus-responds-to-concerns-10659/ very sorry state of affairs. I wonder when this company will fold up and close it's doors taking your money with then back to the middle east.

Robin

{ 07/22/2010 }

Customer service, if you can get through, is really very rude. I like the no contract deal, but it's like you have to guess what to do. They billed me twice the first time, and then, whenever I have a question, I should probably leave about 2 hours to get an answer.

Steve L.

{ 07/22/2010 }

I've been a customer since February of this year. At first I bought a pageplus phone from a local authorized dealer. Never had any problems with service. My son broke that phone, so