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View All o2 Wireless Consumer Reviews
Average rating based on Consumer Reviews Reviews by users:112
The call and data quality is the same as AT&T. My only gripe with H2O is their customer service. The two emails I sent were never responded to. You have to wait forever to speak with a representative. However when you finally get customer service line, they are very helpful.
ITS VERY BAD CARRIER
VERY BAD CUSTOMER SERVICE.
IT WILL TAKE YOU MORE THEN 35 MIN TO TALK TO REP, THEY HAVE NO SUPERVISER
The only problem this carrier has is customer care service!
Long waiting time on the phone and during live chat sessions are pissing offff!!!!!
Just switched to H2o Wireless and I don't have one single complaint. I knew what I was signing up for and was perfectly alright with it. I have a rooted HTC Inspire 4G and for the price I pay each month, I'm getting EXACTLY what I expected - more in fact. I'm located in Louisiana and had no problem with porting my number over from AT&T. Just be aware that you will need a new (never used) SIM.
I'm using the same phone I was using on AT&T for $80 a month less than I was paying AT&T (I had the $45 4gb data + tethering) and get service in all of the same locations. I tested this service for a month side-by-side with AT&T before leaving and in every place that there was AT&T service, I had H2o service.
The data speeds ARE NOT the same as AT&T's (250kb - 1mb per second has been my experience using the SpeedTest app), but I personally don't need the "fastest" network speeds. If I really needed that, I should expect to have to pay the premium price that AT&T was charging me. I have found that data can fluctuate from 4G to 3G, but I have been able to watch YouTube, and other streaming video with some buffering. Again, I don't really have a need for any "high-demand" data so this works for me. My email is pushed, Android location (Navigation app), and all other Android services are working as they did on AT&T.
As far as customer service, the same philosophy applies; I am getting COMPARABLE service at OVER HALF THE COST. If I need immediate CS I should expect to pay for it. While I already expect to wait when calling, the representatives have been helpful and responsive.
With most other prepaid carriers you have to purchase one of their phones. With H2o Wireless, you can bring any unlocked device you want. I paid for my phone and I own it; I would like to keep using it and this has got to be the best deal going.
If you're considering H2o, I suggest that you give it a try. If you have a spare phone, or if you have an unlocked GSM phone, it's worth spending an extra $60 one month and testing the service for yourself befor switching. If you need lightning fast 4G or great Customer Service I suggest staying where you are, but if you're in the market to save some money on COMPARABLE service using your own phone then I really encourage you to give this service a try.
Just don't order through their website. They ship FedEx SmartPost, and as I'm sure you've read elsewhere, SmartPost sucks - allow 2-4 weeks for delivery of anything, even if you only live a six hours drive away.
Other than that, they're an awesome service - I'd give 5 stars if they used the Postal Service or (non-SmartPost) FedEx.
I have an unlocked HTC Inspire with an H2O SIM card and so far its working beautifully on the service! HDSPA (3.5G) internet works great - so much faster (and cheaper) than when I had Sprint.
Customer service is great (though I usually do e-mail, response usually comes within an hour.) Only problem was not being able to pay my monthly charge through the website, their credit card authorization function didn't seem to be working that day, although I was able to pay through their automated phone system with no problem.
DO NOT get this service it sucks so bad save your money and try another service like Simple Mobile.
With H20 service which is AT&T prepaid you get ultra slow internet speed i mean you barley get Pandora working and when you somebody my iphone says calling and if your lucky the calls go thru and same using Blackberry 8310 both Att phone.
At this point i rather use Sprint which is better.
If you want a good service get Simple Mobile they use T-Mobile towers better service for $40
Absolutely horrible customer service. Long hold times, hang-ups, disconnects and bad information were only trumped by the poorly trained staff that rarely had enought information to complete the conversion of my iPhone G3s. It was frustrtating and infuriating. T-Mobile will negotiate down to $55 per month with 1000 talk unlim text, images and 250 megs internet and VERY good customer service. Its how you want to spend your time I guess.
I purchased a sim card for H2o and using an Samsung Eternity. It works great I always have at least 4 bars of signal. If you have an Att phone or if a family member did an upgrade use thier phone its worth it best part its not refurb mine is a brand new one only couple months old. Service is great for unlimited talk and text, Thanks H2O you guys rock.
Worst worst the worst mobile network ive ever used!!! i wouldn't recommend that to enyone even my worst enemies :)) no costumer service! international calling sucks big time!
Fine writing: You're still paying even though the call just ring and doesn't get thru.
This is the worst plan I ever had.. chuck it to the garbage
They have a total lack of customer service. My iphone won't get cellular data or picture messaging. If you call no one answers if you send an email you get an automated response. Just not worth the hassle, I am switching to another carrier when my month is up. I wouldn't recommend this service to anyone. In fact if you are considering H2o wireless you should look elsewhere.
I would not recommend this carrier to anyone. When trying to contact their customer service agents, you are left on hold for a very long time. I was put on hold so long that I eventually hung up. Also, my child was getting tweets on her phone from complete strangers and she didn't even have the plan that included internet access. When our month is up, we will never use this carrier again.
H2O is confusing, expensive and deceptive. Customer service is unhelpful...avoid this company, and Best Buy should be ashamed of associating with H2O.
I had T-mobile, I lost almost 100$ from my account because of expiration of minutes (I missed one day to refill). I promise myself never pay them any cent and switched to H2O similar service. No problems with coverage in CT,NY,MA with them. Texts are little bit cheaper than T-mobile and 10$ refills are for 3 months. ($3.33/M!!). I use this phone as a second emergency service (no calls about nothing :) - so its very cheep $40/year. Works on any unlocked sim phone.
Marvelous for economical people!
I have had this service for years and saved a lot of money, since it only charges for the minutes you use. They charge me $20 once every 3 months and roll over the unused minutes (unbelievable.) Yes, I only use the phone for calls and text, but when I got this service, that was really all cell phones did. I also got a decent phone through them (Nokia), although it was not the latest model at the time. Now the industry has gone to the next level and I will have to reconsider just how much I want to spend to get up to date. Hmmm
Jumped off a plane from Europe, picked up the H2O starter kit from Best Buy, activated it online, received confirmation mail in five minutes, line was activated 10 minutes later. Popped the SIM into an old unlocked iPhone 3G and I was up and running with $5 of free credit and no problems. Delighted except for the fact the online Top Up only allows for a USA credit card address so I have to buy top up cards from the 7-Eleven
Got Rid of My Rip Off Sprint Account last month for the prepaid H2O. I couldn't be happier! Just need to figure out how to set up Voice mail.
I purchased a h20 chip, I was happy with the intro free time, but without sending or receiving a call my minutes continue to go down. It make me not wanting to purchase any minutes. I have tried to contact them via (Customer Service on two occasions with on respond) I would not suggest this service to anyone.
This service sucks!!!! Got my phone home looked under the battery and and found out its a refurbished phone! The screen only comes on sometimes. I purchased the 49.99 card and I can't connect to facebook...had probs. with picture messages and after calling customer service 4 times and being on hold for almost an hour they finally fixed it....I have had so many probs. since I purchased this phone 3 days ago!
The phone I bought has a refurb tag under the battery, and half the buttons didnt work.
Having lots and lots of problems with customer service, can't add the prepaid card by the webpage and take hours for customer service (phone)
in my case i did not even have to contact c.s. i activate and add air time through the phone all by my self. even to get the new phone number was automatic they gave an easy one that i learn rightaway. about international calling it has worked ok. with me, maybe no the most clear signal but good,good enough.it's nice no to scratch international cards anymore.good value h2o.i would give them 5 stars if they had an unlimited plan for 50 bucks including data obviously like boost. but i'm sure they will eventually. i hope. just for the owners of unlocked smart phones 3G will work only in simple mobile or h2o dependind on the phone band and if is compatible otherwise will work in 2G depending. remember. simple mobile= T-MOBILE network. h2o=ATT network. peace to all.
I have the $40 unlimited calls and text plan on my iphone. I have to say that am very pleased with the service. I text and make calls a lot and i havent had any problems. its super easy to refill your minutes. Customer service is not bad at all, compared to other services including the leading networks like At&t, etcc..., on their website you can even chat with a customer service rep and they will help you right away. truly, for $40 u cant beat it.
No mic, the H2O special bundle kit is the kit that have the SIM card + the $50. If you're just activating a regular new SIM, then the airtime PIN would also needed to be added to get it to works. The kit that I used was supposed to be "Activated" then good for the next 30 days, but somehow their computer system didn't recognizes that, only activating the SIM but no minutes (service). I had to contacted their Customer Service to get them to add the $50 airtime in there. Now I have every thing for the $50 plan and it's expiring in 30 days.
It's just the hassle I had to go through to get it works.
yo ben, i think you mistaking you have to activited your own min with H2o and then you be good to go. its pre paid its not a montly plan iight. anyway h2o is not that good to my point. becasue they don't have web data. they have the 50 mb data which can't be used if you have a smart phone. so whats the point. lolz.... anyway if you going for web simple moible got you cover. if you only need web and text then both are the same. o wait if you don't have a phone and not picky about it go with metro pcs 40 u will get unlimited talk text and web for just as lil as $40 ..... that will be good.
I activated the $50 airtime bundle kit, that has the SIM card + 50$ airtime. Guess what, the SIM activated but zero balance airtime. Taking 3 days just to sorted it out and H2O has the worst customer service. I should have go with Simple Mobile and wish I could give 0 star instead of 1 star.
They have the 49.99 and with that u get unlimited call and text plus they give u $20 worth of international call. The $20 international call is all b.s ! Like u call ppl can't hear u or it does not get connected very bad I don't recommend the 49.99 if so and u want H2O get $40.00 or if u going to pay that much get Simple Mobile $40 unlimted call n text or $50 call n text plus real 100mb data unlike H2O 50 mb can't use data. Or $60 unlimited call text and data even for smart phone like IPhone 2,3,4 or any other phone! Also H2O are so shity they say what they don't have . On top of the fake data and fake international calling they have fake 411 call! U can't call 411 while simple mobile u have unlimited anyway am comparing to simple mobile cause my brother has it and unlucky me I have H2O
I would give them zero stars if I could. Terrible service, terrible customer service. Had them for about three months and now trying to switch my numbers back to AT&T and Locus is dragging their feet on the port over. Then when I called customer service, they hung up on me. Avoid these guys at all costs.
This is by far the best phone service/cheapest way to use an Iphone. Great service, SIM drops into any locked or unlocked ATT phone and works just as ATT. Using with a locked Iphone and had my number ported from verizon (that was a bit of a pain, chat worked better than trying to call). Can beat the price!
This company has the most rude inept vile and ruthless customer service you will ever encounter in your life .When the phone works it works , but if anyhting goes wrong with your service or even have the audacity to upgrade u will find yourself in a web of 30to 60 minutes wait time for a customer rep who 9 out of 10 times will hang up on you if they cannot rob you of your monry ,.The customer sevice is in on a game not to help the customer .i SWITCHED FROM at&t AND I am dying to go back to at&T and apologize for leaving .
I tried to upgrade to 49.00 data plan my service was immediately disconnected .I attempted to fix the problem on their website no avail .I had to call in and wait 30 minutes to speak with a rep who said to me " your money is gone because you upgraded by 9.99 you loose you 40 dolla ....you have topay 49.00 now ." yes folks on top of the $40 bill I paid 2 days ago I became irritated and she put me backon the 40 plan but the trick on me is my phone is still off...She then says I have to transfer you to a specialist to turn your phone on ...SUPRISE when I got to the specialist and explained that I no longer wanted the data and simply my phone turned back on ... Like any well trained customer service rep he hung up on me ...
I called again and same things another rep hung up ..Funny thing is I spoke clearly and monotone to ensure they understood me so I assume its an english language barrier .If you are with a major carrier .I repeat do nbot switch to this company .They have no support or respect fo r you and your money
I am new to this service but it is working fine now. Had a problem with the initial refill but I was able to solve it by talking to a CSR. I used to pay $46 ($40+taxes) to TMobile for unlimited talk and 200 sms now I pay less than $40 and I get unlimited voice and sms. Buy the refills online (callingmart, pinzoo, etc) and save.
I would not recommend H2O to anyone. I was a first time customer. I purchased a SIM card today and spent over 3 hours trying to get the service activated. The website is completely shut down and the wait times for a rep on their 800# are totally unacceptable. When I finally did get a rep on the line he gave a different website address to get into their site. I asked several times to speak to a supervisor, everytime whoever I was speaking to gave me the same reply: "I am a supervisor". When I finally got on the "website", by means of a different address, the "chat" reps were actually worse. I had zero confidence in H2O, after all the difficulties. Their customer service reps just made matters worst. I was even told that I should expect such delays/issues, because of their "new" products. There is no way I would spend my hard earned money with a company that not only does not deserve my business, but also never seemed to "want" my business. One of the worst examples of customer service that I have ever encountered!
I have the Razor and i hate it! I got it for my 16th birthday in June and one of the knobs for the flip screen fell out a few days later. Then i tried to tuen it on before i left for Chicago and it didnt work. I dropped it once back in the summer and it has worked fine sense.And Yes there customer service sucks!!
Do. not. buy.
I purchased the $10 Universal SIMCard which came with a $5 account balance, selected the voice plan during registration, and then added another $10 in minutes. Why one star?
The voice plan: 14¢ /min. on weekdays,
UNLIMITED Nights & Weekends ($1/day when used).
Every day that I've had this card, I've lost $1 to SMS spam. There is no way to block it, and I have no reason to believe that this isn't completely intentional.
data will only work on the 50 plan
i am about to get this pure plan for 40 unlimited text n talk but does it work , well the data plan for iphones3g?
Completely inept and unresponsive customer service, by phone and by email.
They simply cannot get anything right, and they don't care.
I'm one of two people in my family with H20 service. When it works, its fine. But when they mess up, they are pathetically hopeless at fixing anything.
After we recently bought $20 credit, they mysteriously stopped our service. After jumping many hoops, we were told to buy a new sim card. We did that. The $20 credit vanished. We complained - they have no idea what we're even talking about, they don't care, and they won't do a thing.
So, for me the phone works fine. But I am not a heavy texter and I don't call that much. Whenever I buy the $30 card, I get a bonus, so I actually get to spend $70. I usually spend that in a month. Costumer Service usually worked for me. I've never had big problems.
The cons are that you pay whenever you call somebody and the person doesn't pick up. Also, it doesn't work everywhere, so you should pay attention to which area you live before you buy the phone.
When I had o2 I absolutely loved it because it was very cheap.
I live in a hill side area and both the tmobile and att networks work well,
thus I never had dropped calls, except when I would go to dessert areas like palm springs.
The new monthly plans seem like a great deal because international calling is included. I would also call out of the country when I had o2.
The only reason why I don't have o2 anymore is because my Father added me to his tmobile service.
i had bought a phone and a phone card and you guys did not have service in the new mexico and i want my money back for the phone card i didnt have the chance to use any of it and its you guys fault that you guys didnt have service in nm.
As of 7/19/10, they are eliminating their $1/day unlimited text plan. As that's the only reason I switched to them, I'm not a happy camper.
Went I emailed Customer Service, I was told that heavy texters should use their new "Pure" play. It's supposed to be $40/month with unlimited text & talk. While they advertise this plan on their website, you can't actually buy it. Looks like "bait and switch" to me because when you click on the Pure plan "more info" link, you get to their more expensive plan.
So far, their emails continue to insist that the cheaper plan is available. They even sent me a screenshot with a huge arrow pointing to the plan. Next to the arrow it says $49.99/month. Clearly the CS people have reading comprehension issues.
I purchased my H2O Wireless phone a week ago, and have discovered that they do not have customer service - period! Filled out an on-line form to port my number in, and never heard from them. Wrote a message to customer service (via a link on the web site) and it bounced back as undeliverable. Of course I called CS, but was on indefinite hold.
Does this company actually exist? Can't prove it by me - but if they do, they need to get their head out of the sand.
I recommend avoiding them. Only plus is that if you buy one of their phones, it is unlocked and you can use it with ATT or T-Mobile.
cant find a store near me.So have to order online.And i seen that its not downloudele
I've been using o2 for about two weeks now, and so far I like it.
I was with AT&T GoPhone, but the only option without a daily access fee costs 20 cents per message/minute, which is ridiculous.
I'm rather phobic and not a heavy voice user, so 15C a minute is decent, since I'm rarely in a call for more than 5 minutes at a time.
Where o2 really shines is in text messaging, I've not found a better deal for texting so far on a Prepaid provider, and I am a rather heavy texter. Unlike net10, who I've used before and really adored, o2 doesn't have a firmware-locked sim, so it works fine in just about any unlocked phone that works within at&t's frequency allocation range, allowing users to save money by outsourcing quadband chinese smartphones.
The ten dollar alcatel phone I purchased came with 50 free minutes, so really it's like paying 4 dollars for the dumbphone and SIM, which is a decent deal imho. (electronic waste not withstanding) If you're a heavy voice user, your mileage may vary, but for texting, so far o2 has been satisfying.
I put ten dollars on the account when I purchased the phone, I've been texting all week, and have only now breached past the free airtime given with the phone. If anyone finds a better deal, let me know, but for now I'm very pleased with o2 and hope that GSM coverage survives obsoletion for many years to come and doesn't go the way of AMPS in the face of 4g. If your phone has wifi or you don't use WAP by religious objection, o2 is a good deal.
Service is decent, but their system routinely cheats me when it calculates my account balance. For example, I had a balance of $18.69 at the end of the day yesterday. I sent a text today, for which I should have been charged $.10 as the first message of the day. But the automatic balance notice reads: "The last transaction cost 0.10 USD. Your account balance is 18.54 USD." This means they charged me .15 rather than .10. On their list of charges, there is nothing that costs .15. The only thing I can figure is that they not only charge you for sending, but charge you again for the person on the other end receiving. Thus, the .10 for sending, and .05 for the other person receiving, since texts after the first one each day are .05. I have been similarly overcharged for every text or call that I have checked. So this plan actually costs much more than they tell you.
Just a short update to my review below. My math was not good and I came up with $2.50/month, but it is actually about $40/year ~ $3.33/month. Still fine in my opinion, just to have a phone for when you have to have one. In my opinion, this plan is not for someone who uses their phone heavily, but I don't so it works for me.
I don't belong to this company, but I just wanted to write a quick review noting that they do not allow texting to shortcodes, so if you want to be able to update your facebook status from your phone, this is not the company for you. I was about to get a SIM for them until I discovered that.
Worked great with my iPhone. Great quality and helpful, (and strange), customor service. Also, it uses AT&T for their network, so do not expect amazing coverage. However, O2 is good for those that want a low price and any phone they want.
If you will use your cell phone a lot, this service is probably more costly than others, but for what I want it for (mostly for infrequent phone calls to/from my wife when necessary) it is the best deal you can get. For only $10 every 90 days, you can keep it active and the minutes don't expire anyway, so over time they could build up quite substantially. In this way, you can have a cell phone for the times when you just have to have one for only about $2.50/month. I think this is fantastic. I wasn't able to find a less expensive way to do it for the little amount that I will use this phone. I even bought the Nokia 1208 from their website for $9.99 and it came with 50 free minutes, and it turns out they won't expire for almost four months! If you are a 'power user' this isn't for you, but for me it is perfect and I am very happy with it. They use AT&T's network so you really can't much better than that for service and coverage.
signal is just the same as my T-Mobile if not worse in a few places but the rates are atrocious and so is the call quality. so much garbling.
The only problem, I had with them. Is the CSR didn't understand me. There rates have changed.
The expiration dates per card is $10, 20 and $40 gives you 90 days $60 gives 120 days and $100 gives 180 days.
If you want those expiration dates. I would order from their websites not buy it from a retailer. The retailer still has some old cards. They won't add the updated expiration date. Electronic pins from retailer might be updated.
O2 Wireless's signal is much better than T-mobile. if they charge 0.10/Minute I would rate it 5 Stars.
correction: jailbreaked iphone. Yeah on 3.1.3. downgrade hax. to clarify.
Works on my iphone. I like it simply to hold on to my orginal phone number a few more months under the basic plan, never know if an old friend or more importantly a resume you just send may call back on that number. Anyway best cheap way to hold on to a number with expecting little to no usage. $10 (sim)+10 a couple mins for 6 months. score =)
The service coverage and call quality is fine. But using the basic plan, I continually received unsolicited phone calls and text messages that ate away my balance of funds. My experience with Net10 was much better because they did not charge you in these situations.
Excellent Value for a GSM Prepaid, especially if you need very basic GSM service and pay by the minute.
Contrary to this page, $10, $20, $40 refills are all valid for 90 days (confirmed on packaging of my phone and by calling customer care)...
This makes this service one of the best for low cost of maintaining service at just under $3.50/month!
Also includes free international long distance. Another huge plus.
This is a BAD deal. I pay if busy, I pay if no respond, if call for activated sim pay 3$. Coverage sucks and rates is tooo tooo high.
Their customer support is laughably bad. They genuinely tried to convince me that the town I live in doesn't exist when trying to assign me a phone number.
No idea what "bad" is talking about; this is AT&T's GSM. It's available almost everywhere in the USA. (This isn't 3G we're talking about!)
Price is better than virgin mobile, so why not?
This is a bad deal period when you look at the coverage. You can do better with Straight Talk or Page Plus. Coverage sucks and rates are high.
This is a rotten deal. Locus mobile migrated customers over to O2 for prepaid wireless. I used to pay 15 cents for the first 5 minutes of each day and then 9 cents per minute afterwards. Now, I have to pay 14 cents a minute for every minute. A half hour phone call that cost $3 now cost $4.20. If I talk for an hour it used to cost $5.70 but now costs $8.40. You get the picture.
This is the best phone that I have ever had.I got it for christmas.
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