lrusch2

{ 12/30/2011 }

I have had a cheap no frills Net10 samsung phone for almost 2 yrs. It is the cheapest one they sell. I have to say that I have had regular cell plans from ATT, TMobile, Boost Mobile, and Sprint and Net10 has the best coverage for calls. I can tell you so far there are only 3 regular areas I have travelled where I get a dead zone. I think they must run off the Verizon network because that is the only other cell phone carrier who has this kind of coverage. Now the bad.....customer service stinks. I called with a problem and the lady on the phone was an idiot. Was not helpful at all and acted like she could care less. But for the best deal price-wise, you get the most for your money especially if you use the monthly plans rather than the minutes cards with rollover service days. You'll never use the service days - just get the 750 min for 25 bucks or unlimited.

Shana

{ 12/29/2011 }

Dumped them after two months of service with a android phone. The service was fine when we went to pay the bill, successfully adding minutes only to have the phone disconnected that night. After waiting on hold for 30 minutes, being transferred to 8 different people, they say the phone was active. It was not. Then they discover that a computer glitch changed the phone number, (that i've had for 8 years) and gave me a new number with no explanation. 48 hours later, I got my old number back but had no service for 3 days. Then I assumed all would be okay until the next bill, and the same thing happened again! They gave away my phone number, and I switched carriers and they cannot retrieve my number. I got a refund for airtime I could not use after 300 minutes of being on the phone with them. Net10 SUCKS! Never use them if you love yourself.

Ethel

{ 12/29/2011 }

I have had my Net 10 phone for 6 months. I have no complaints with the service. Prior to this I had AT&T for the past 17 years. The service where I live was terrible with AT&T but really much better with my 15 dollar Net 10 Phone. Customer service is not always easy to reach but otherwise no complaints and a big savings on the pocketbook.

justpeachy

{ 12/28/2011 }

Unfortunately, I have to join the ranks of those with a bad Net10 experience. From Day 1, my caller ID was registered to someone else and after a week, they could not get the issue resolved. Day 11, the phone just stopped working and said "Emergency Calls Only" and after spending 30 minutes with customer svc reprogramming the phone, it went back to not working in a matter of minutes. I am done with Net 10~ cutting my losses and going back to my old provider. I am out the remainder of my prepaid minutes, but I am returning the phone to at leas minimize my loss. I do not recommend this service as I did everything "right" and still had to deal with cust svc and couldn't get any issues solved. Seems like disaster waiting to happen, so I am leaving Net10.

APH

{ 12/28/2011 }

No Customer Service at all; would be better than Net10's Customer Service. I lost over 100 minutes trying to inform Net10 that apparently they assigned me a telephone # that was already taken. I continued to receive calls from people asking for "Lisa." I am NOT Lisa! I was transferred several times and finally told to turn my phone off, then on, and it would be resolved in 24 hours. Twenty-five day later and the issue has not been resolved. I continue to get calls for this "Lisa." I have yet to be able to access the web on this phone. It "eats" my minutes only to tell me to "try back later!" Net10 customer service is your worst NIGHTMARE! After reading all of the above reviews . . . you still decide to get a Net10 and service - YOU ONLY HAVE YOURSELVES TO BLAME! BE FOREWARNED!!!!!!

Tonya

{ 12/26/2011 }

This phone SUCKS! OMG, i am so sick of the minute alerts. It takes you about 3 minutes to check one damn text message! For example: U get a text message, you open it...it takes about 30 seconds for the phone 2 tell u how many minutes they r deducting and how many you have left. Then it tells you AGAIN u have a message so you click okay and it takes another 30 seconds for the message to appear. The service is fine BUT the phone sucks

Seth

{ 12/26/2011 }

Purchased Android phone yesterday. Was told by Best Buy sales rep that said phone would work and roam on Verizon towers.

No service at my house, and it won't roam. Apparently Android phones on Net10 do not use Verizon towers (total dealbreaker)

Then it took me 3 hours on the phone to get this resolved. Returning the phone and getting a refund for the service.

fedup

{ 12/25/2011 }

So... My son gets my brother a net10 phone and minutes for Christmas. He opens it Christmas Eve and my son proceeds to activate it. This was around midnight or just prior. He gives up after an hour or so and says "I'll just call and do it tomorrow". Next day he calls around 1:30 and is on the phone pretty much continuously til 4:30 w/ customer service attempting to activate phone. During this time I think he spoke to about 5 or 6 different people and I don't know how many times he was asked to wait another 3 to 5 minutes. At one point he was asked to point the phone east! What the? Then it got better! Representative suggested he drive to any location approx 10 miles away to further facilitate activation! Is this common practice? Finally last person he talked to said to let the phone sit for 24 hrs and then it should work! Of all things! He had signal and was able to place one call then not sure what happened. It was suggested that due to holidays call volume could be high. Also he was instructed to remove battery and a card from the phone multiple times. Needless to say phone still is not functional! I'm thinking it all reeks of poor equipment and really poor customer service! And just now at 5:39 he used phone and voila! It works! Finally! Still sucks! Has limited signal in house but at least its finally working! Lesson learned! And buyer beware! Oh and he just told me they reset his minutes and added a day back. How generous! Was just the right thing to do! Oh wait the saga continues even as I type this! Phone just randomly has no service! 3 bars signal and back to no service! REDICULOUS! Think I'm done! Who knows when we will get it straightened out! Thanks for this forum for me to vent!

Tom

{ 12/24/2011 }

Once their service is activated and the phone works, things are great. BUT... their customer service is the absolute WORST I have ever encountered. Sadly, this atrocious service department report is not a fluke. I have two phones with net10 and on several different occasions the customer service has been a nighmare.

Gomer

{ 12/23/2011 }

I have had Net10 for about 6 months. My first Net10 phone went into the washing machine so I got another that I didn't like so I'm now on my 3rd phone. Try that with the regular cell companies and you will be out hundreds of dollars. That's what I like about prepaid. I get a new phone when I want for a reasonable cost. My current phone the Motorola 408G cost $10 on sale!!!

I have the 200 minutes calling or 400 text messages for $15 a month. The minutes roll over so if I don't use all the previous month I can use them the next. This is ideal as some months I have more going on then other months.

I have dealt with their customer service people. One was bad the rest were good. Just be polite and patient and don't call them from your cell but another phone.

Overall I really like Net10 and it is the best priced service out there. My phone is going off the ATT network. I do believe they should up the $15 to 250 minutes and/or have a $15 for 400 minutes that don't roll over.

bellaahbella

{ 12/22/2011 }

TERRIBLE.. total RIP OFF.. BAD customer serivce, if u ever need to call with any problem u immediatly get treated as if your lying!! I always purchased minutes through a 750 min card monthly, but decided it might be easier to buy it through their website, it's their site what could go wrong..first instead of paying a flat fee like at the store they have some extra sm fees added then before they charge your card the full price they precharge a dollar to my card to validate that its reall, ugh! okay fine i taught i just wanted 30 day 750 min... so ounce i paid a noticed appeared that my minutes will arrive within the next 24 hrs.. (what the?) but i delt with it finally when it did updat i got my days' recieved but no minutes, call CS the said when they verrify i really didnt recieve my minutes they will give me my minutes but noi serivce days because i got my days, okay does that not make any sence, how the H#!! would i use my minuts they give me with out any service days, well needless to say I havent gotten SHiznit yet and its been over 60 days, I HATE Net10 they are worthless, hopeless, incompitent, doinks that make a livine ripping off people.. DONT waste ur money buying this carpy phone sevice. they are low lifes.

Pizzed off net10 customer

{ 12/18/2011 }

This a follow up to my recent review two posts below this one. That review should have been 1 star.. i forgot to select the star rating before reviewing.

With that said, my phone is still not working. My first call was dropped. I called them back and was upset and asked to speak to the lady's supervisor. She immediately hung the phone up on me.

I called back, after waiting on hold, I was extremely polite to avoid being hung up on again. After an hour the gentleman (very nice guy name Joseph) said my original number could be saved with my android phone and that it would be working 100% when we were done. He said it was working after his supervisor approved the transfer of my number and minutes plan (i paid for unlimited minutes $50/month).

The phone is STILL NOT WORKING. I have no service at all. This is my work phone I NEED for my job. I called back to say it was not working still and customer service WAS CLOSED FOR THE NIGHT and the message told me to call back tomorrow.

I REALLY HATE NET 10 more than ever now. They really screwed me big time....

Also, I can also confirm that every single net 10 employee I have ever talked to and it has been many are all with heavy accents, either in India or South America... very very difficult to understand and ZERO patience for us as paying customers.

When net10 works their service is GREAT. When you have a problem (and you will trust me) they suck. Worst customer service ever. Simply terrible. They make you feel like a fool for ever paying net10 your hard earned money.

Be warned by these reviews if you still plan to buy any net10 phones or service.

Jason

{ 12/18/2011 }

Net10's customer service is absolutely horrible. I've had to call a few times unfortunately and there are two major reocurring problems. It is difficult to understand the service folks ironically because if heavy accents and the other is they have no idea how their plans work! Unbelievable. Terrible.

jeff

{ 12/18/2011 }

Net10 has great plans for people like me who want a cell phone for a few months. I can pay as I go and deactivate at no cost whenever I choose. Customer service, on the other hand, is horrendous or nonexistent. I was unable to reactivate a previous Net10 phone and couldn't get a real person to help me. Eventually I ordered a new Net10 phone which came with a $25/one month/750 minutes card. The total cost was only the cost of the card. In other words, I got a free phone, which I was then able to activate easily online.

Lloyd

{ 12/18/2011 }

When we went to add more minutes using the Net 10 pin number off the Net 10 card, it came up with a TracPhone logo and then said SIM card rejected. TracPhone and Net 10 are owned by the same company and I think that somehow a TracPhone pin number got attached to a Net 10 phone card. Customer service has been no help at all. They are based in third world countries and even though they speak English they really don't understand what we are trying to tell them. This company is the epitome of bad customer service. Would give them zero stars if that was a choice.

Ken Kemble

{ 12/17/2011 }

Horrible, Horrible phone service and customer service. Have had 2 phones in 2 weeks and have had a total of about 3 days of service. Phone is either deactivated or just does not work. They do not feel that you shoudl be compensated in any way for the hours upon hours that you have to spend on the phone with them. Do yourself a favor and stay away.

Comptonwoods

{ 12/16/2011 }

We have just transferred both of our numbers from T-Mobile to Net10. The process was simple. One phone was brand new and the number ported within hours and I was ready to go. The other phone had been previously used in a different state, so it needed a new sim card. The card arrived in 36 hours. I needced tocall customer service with questions, and to help with activation, four different times. ONce I had to wait for five minutes. The other three times the wait was less than two minutes. The staff were very helpful and made sure I was transferred before leaving the line (if needed) and were quite competent. Everything was handled in one call. Yes the phones are basic phones, but for the cost of the phone and the service they are a good value. They are getting some better smartphones in and we may upgrade.

Daniel

{ 12/15/2011 }

The worst customer service ever...They wont help you at all... Don't buy this crap...

mike_b

{ 12/15/2011 }

If anyone can see this review and is on the fence. JUMP OFF AND RUN THE OTHER WAY!!!

The customer service is totally incompetent. I'm not saying this without anything to back it up.
Example 1: Called Net10 to ask what to do for a situation. They gave me a recommendation and I said let's do it. THey did it and my phone was DISABLED and then they said I will have to wait for another SIM card to be mailed to me. The customer serv rep said SHE DIDN'T KNOW WHAT SHE RECOMMENDED WOULD DISABLE MY PHONE!! C'mon, they are suppose to be the experts.
Then they refused to send the SIM overnight even though the result was because of their incompetence.

Example 2: They send me a SIM card that wouldn't allow what the first pwrson wanted to do!!! Crap I have to wait for another SIM card.......

Example 3: Finally get 3rd card. It took 4 calls to customer service to get it working with my number in it. Then it goes DEACTIVE AGAIN in 1 day!!!

2 Weeks having a not working phone: All I hear from them is THEM READING THE SAME SCRIPTS. LIKE A BROKEN RECORD!!!

CUSTOMER SERVICE IS HORRIBLE!!!! PERIOD!!!! STAY AWAY!!!

Gayle

{ 12/15/2011 }

I bought an lg 800 and asked if I could transfer my 'long time' phone number later if I was happy with the phone. Yes, no problem I was told. So, after a few weeks I emailed and said I wanted to transfer my number. I was told it would take 2-4 hours, no mention of a new sim card. The next day both my other service phone and my net 10 phone were disconnected. After work I got on line and assumed I needed to do something. I followed the instructions and was told that I needed to call a number. I got someone I could not understand one word. I emailed that was 16 days ago and about 30 emails and 10 phone calls. I lost days that I had paid for. I received the sim card which was mailed 7 days after they disconnected both cell phones. Now they want me to purchase a new airtime card before they activate it. ummm I wish the were - stars.

Oren

{ 12/14/2011 }

The worst service ever. I haver tried to re-activate my phone and wasted 4 houyrs over 3 days with 0 progress. My refund call was disconnected before completion....
I will throw away my $25 refund rather than talk to these people again

Eric

{ 12/13/2011 }

In my home area, the service is great. But I went to a small town outside the normal calling area that I am in and I tried to make a call. NOT!!!! My screen flashed "Emergency Calls Only" I had the $25 a month plan,I wonder if it is any better with using the other cards.

j town

{ 12/12/2011 }

customer service said WHAT!WHAT!WHAT!i thought stone cold was talking everytime they said something i said what.stop taking my minutes and i can't even see the picture.nice phone garbage service.lost calls bad service,oh did i say the service is bad too.and don't let me talk about the bad service........i think you get what i'm saying.spend the extra money and get a better phone.because did i tell yall the service was bad.if not the service suxs!later

Donna

{ 12/12/2011 }

I live in SW Oklahoma were there is almost NO cell phone service except for one carrier. My sons Net 10 phone works great with good reception everywhere my phone does. I would recommend this phone to all my friends. He has a stylish lg touchscreen, unlimited talk, text, and web for 50$ a month. Thinking about switching myself.

nansbeech

{ 12/11/2011 }

May I say. really zero stars!! Every time I buy minutes they are not active, or are available nut noservice, I can go on and on... bla, bla bla.. No reception bars, dropped calls , can't wait to get another service.

Ken Boekhaus

{ 12/10/2011 }

If you have any sense at all do not buy Net10 Mobile!!!! I have been on the phone with Tech Service for 4 hours over 6 days trying to get my new Net10 phone to work after upgrading to a new phone. Their Tech Service outright lies to you. They lie about being a supervisor and they lie about being second level support, After an hour they tell you to wait 24 or 48 hours and if it is not working to turn the phone off and then back on. I've learned that this is just a way for the Tech to bail out on the call.

I am ready to return the new phone and get a real phone company!

karen

{ 12/08/2011 }

I just bought a net card for 750 minutes, not knowing that the 741 minutes that I had on my phone was NOT rolled over, Bad,bad, bad. I am going to look for another phone. Times are hard, and as far I am concerned they are stealing from the consumer. Ty

Kevin Barth

{ 12/08/2011 }

Net10 is not a horrible service, but it does have some drawbacks.

1) 411. When I joined up 411 calls were fairly standard - you dictated the city and state to a voice recognition system, and it passed the information along to a human operator who asked you what listing you wanted. Now it's all automated, no human involvement whatsoever, and the voice recognition software is pretty bad. More than half the time it fails to find my listing, or gives me the wrong listing. I have never yet been able to get the thing to successfully send me a text message with the number. It promises to do so, but somehow the text never seems to arrive. It's impossible, as far as I can tell, to get a live human on the line to circumvent these issues. And, by the way, the service is now sponsored, so you have to listen to two advertisements for every number you get. Did I mention you're still paying by the minute during these ads?

2) Billing. After several months on a pay as you go basis, I decided to enroll in their Easy Minutes plan. The first month, they billed me twice. I had to contact customer service to get them to reverse the charges. OK. mistakes happen. The SECOND month, they failed to charge me at all, and also failed to send me my monthly minutes. Um, hello? Guess it's back to pay as you go, since they don't seem to be able to get their act together.

3) Technical problems. I've had several people report to me that they tried to call me on this number and received a recorded message that the number was not in service. I had minutes, my phone was turned on, and in fact when one of them called me back less than a minute later, the call went through as nice as you please. Unfortunately one of the people who was thus affected was a client...

The above aside the service is pretty good. I haven't experienced any dropped calls that I recall, and I've never had problems getting service, even in areas that normally are weak for service. Call clarity is good, and data connections, while definitely not 3G speeds, are adequate for quick google searches (and pretty affordable). If you're looking for a basic talk and text service, don't use 411 very much, and plan to stick to pay as you go, it's not bad.

Bill Dunphy

{ 12/08/2011 }

I have Net 10. Their plan WAS for a 90 day period for $30.00 Now they have kept the $30.00 but reduced the time to 60 days. I am retired and only use it for basic calling, no texting, no pictures and no internet. Basically they have raised their rates by 30% but didn't tell anybody. I have contacted them and will complain intil they rectify the problem or I will be forced to go to another provider.

Dan

{ 12/07/2011 }

After having NET10 for a year and a half and my phone seeing better days I tried to port the number over to AT&T in hopes of better signal strength and phone selection. NET10 won't port my number. AT&T seems clueless and claims it's all NET10's fault. I give them 2 stars because in certain parts of town I actually get a good signal and my calls and texts go through. Other than that, I think I'm just going to save up for a contract phone.

allison1311

{ 12/06/2011 }

I've had Net 10 for 3 months now and I am looking for another provider. I never have coverage, I've had to call every month to get my minutes added to a monthly plan that should automatically be added. I'm not happy with the cheap phones or out of the United States customer service.

Janet Malone

{ 12/06/2011 }

Net 10 is a great and affordable service until you have a customer service issue. Then, any benefit of using their affordable service is out the window. They cancelled my phone number by their error and then could not get it back. Despite hours on the phone with customer service, they could not do anything but give me a new number not even in the same area code I was in originally. That meant that I had to tell all my contacts of my new number and lost the number I had for years. I doubt very much this would happen with a more mainstream carrier.

wendy

{ 12/05/2011 }

terrible service. Every time I try to add minutes from a prepaid card it doesn't work. It comes up system unavailable try later. I cannot get a hold of anyone in customer service because it transfers your call to a promotions department that wants to give you a free $100 gift card but it is not free because you have to pay for the shipping and handling. And this department will not transfer your call unless you get the card. Your company needs to understand that people do not want gimmicks we just want simple phone service that as long as you follow the directions work properly and that adds minutes as soon as you add the time. System unavailable is inexcusable.

Scott

{ 12/04/2011 }

I have only been a customer for a four months but, Net 10 has been a very good experience. The online set-up was easy, the coverage is better than my old T-mobile phone. I have not had to deal with customer service yet.

mike

{ 12/04/2011 }

Do NOT get this phone unless you only want to use this for in case of emergency. I had MetroPCS and did not use the phone enough for the $40/month plan so decided to do prepaid and cut some of my bills. I got the LG900G and the 200 minute plan to start off with for $15/month. What they don't tell you is their internet is EXTREMELY SLOW and although having bars the internet kept loosing signal and logging me off and STILL charging me for the time! Sometimes I would not even get a chance to even connect and it clock for about a min or two then then I cancel and it said it still charged me 2 - 3 minutes and I never even connected to the internet! Want to open attachments... good luck. It also takes FOREVER to do so and of course.... more nickel and dime charges so that one attachment was 5 minutes of airtime that was only a 35KB attachment. Customer service is HORRIBLE. All of them told me to solve ANY issue... take out the battery and turn it back on. That was their solve for everything. CSR also would give you conflicting info. They would tell you that you can switch plans anytime but don't tell you until later you loose all previous minutes even when you ask them upfront. They also have you check internet or try to open attachments ON YOUR NICKLE then NOT credit you for the time... I lost 20 - 30 minutes doing tests with no offer or credits.

In my opinion this is the worst cell prepaid company out there. Terrible customer service, VERY SLOW phone service which equates to your minutes going bye bye faster than any other service I have had. I will wait until my minutes are up and go with someone else.

Mike G

{ 12/02/2011 }

Awful customer support. I upgraded to a new smart phone and spent hours on the help line to try and preserve my old cell number. No one could help when I asked for a manager they hung up on me - twice. I am switching back to my old carrier and returning the phone.

Ben Hooper

{ 12/01/2011 }

Net10 is cheap but every time I go and I buy a 50 dollar unlimited card for the phone, I have trouble adding it and I have to end up calling customer service. My phone wont work right now and I bought a card last week, supposed to be a 30 day unlimited card. Im not happy at all.

cardenangel

{ 11/30/2011 }

I have read the other reviews on net10 and I am shocked. I have had this services for several years now and have been amazed that my little net10 phone can get service when all the other big boy companies phones will not work. During a tornado...my net10 was the only phone that worked out of numerous prepaid and postpaid phones that the group I was with were frantically trying to use to no avail. I have been able to get signal in areas where numerous other phone companies phones had none. Refilling my minutes on the phone is so simple even a child can do it and right from the phone. I have roll over minutes so I never run out of minutes. A simple refill of $100.00 last for 6 full months. Now I do not text or use data on this phone but I also have an iPhone that will not get signal in many of the areas I travel to and thus I purchased my Net10 phone. I always works where others do not. I have called customer service and found them to be very helpful. Of course, I treated them the way I wanted to be treated so this could be why. Waiting for customer care is a part of the what happens with all cell phone companies today. Prepaid or Postpaid. I would and have recommended Net10 to anyone who is looking for a dependable prepaid service.

Julie

{ 11/29/2011 }

1000 minutes from my account was erased. So I called to have them added back and after spending an hour on the phone with customer service I was told I would have to purchase a new phone to have them added back on. Net10 has really gone down hill. Be careful if you decide to use this company because you may lose a decent amount of money to them like I did.

Kathleen

{ 11/29/2011 }

I give Net10 3 stars or a C grade. My service has been good and reliable in the past, but when I switched phones, I came up against some real website and customer service problems. I was unable to accomplish the number transfer via the web, so I had to call. That phone call took about 20 minutes - got the phone working. However, my current plan didn't transfer - and that was a 45-minute phone call. After they put a new unlimited 30-day card on my phone, they transferred me to a very snotty supervisor who made me hold and hold and hold while she removed five days from my service date. UGH! Total time spent trying to get new phone working and properly updated: 2-1/2 hours!

Hao Zhang

{ 11/27/2011 }

For me, NET10 is a good prepaid company. I did run into some problems, but they were all resolved by customer service. I guess I'm more patient than other people and I can understand the people better.

judy sankey

{ 11/26/2011 }

contacted net 10 about purchasing a phone for my daughter for christmas after 14 hours of getting transfered and disconnected finally thought I had the deal done. Received my order comformation ionly to find out they sent me the wrong phone but also over charged me . Contacted customer service to try to get it corrected only to find that not only could the problem not be fixed but wii have to wait 30 days for my refund and they wont honor the special pricing for the phone that they were suposed to have sent . What a rip off artist they are. I don't hink we will stay with this company if this is how they do business

sue

{ 11/25/2011 }

my daughter dropped her phone in water
3 times!
salt water made it not work for awhile, but it works now like a charm, we buy the $30 plan for two months. but we let it expire for two months. now we are trying to buy minutes and it just says unavailable. maybe it take awhile for minutes to be added, i hope so.. because kids need cell phones.

CJ

{ 11/25/2011 }

Net10 is horrible. In the last 4 months I have been sen 6 replacement sim cards and 2 replacement phones and still do not have a working phone. I was told by the customer service rep on Nov. 20 that because my phone was not working while I still had aritime that the time would be compensated and the issue would be resolved. I called back today because the phone is still not working. I am now told by another customer service rep that they will not be able to resolve the issue until I add another $50 airtime card. They will not be able to compensate my time until I throw away another $50. The phone still does not work and it is now out of service. I will throw away the phone and go with almost ANY other carrier in hopes that I will not continue tho spend another $50 for a month of service and receive only half (if I am lucky) and that I will not be lied to over and over and over...

MK

{ 11/24/2011 }

I have had Net10 service for 4 months. Today when I turned on my phone, 545 minutes were gone from yesterday. I thought oh boy..here we go,I got to call customer service. After reading all the horror storys about service, I was not looking forward to it. I called the 800 number on their website, someone picked up immediately, yes they were foreign but spoke English very well. She handled my issue very quick and was polite. I was on the phone no more than 5 minutes. She put the minutes right back and I was good to go.
So far this was the only issue I have had, the service (ATT) has been great. I get signal everywhere. I buy the minutes from Calling Mart, who have sale codes every month. How can you beat 750 anything minutes for $23?
I have the LG900 which I bought on a impulse since It was at Best Buy for $19.95, I thought let me try this. Signal sure works better than T-Mobile, who I have all my family phones with. Just giving my opinion of a customer service call this morning.

michele

{ 11/23/2011 }

My husband and I both purchased Net 10 phones. After 6 phone calls, 4 hours total talking to their service reps, waiting 2 days for new sim cards, 3 days with no phone service at all, we ended up going back to verizon. Net10 customer sevice is a nightmare. They told us both new phones needed new sim cards because they made a mistake porting our phone numbers. When we finally received them my phone was activated but they told my husband he needed a different sim card AGAIN. I highly recommend paying the extra money for the service they provide at verizon. We went directly to the verizon store and they reactivated our phones within a few minutes. Dont waste your time with Net10, they don't keep any records from one call to the next so they have no idea what the last rep you talked to did or told you. A very frustrating experience.

Gregg

{ 11/22/2011 }

I am writing this review as I'm sitting on the phone with Net10 customer support. I have literally spent at least 10 hours on the phone with their support over the past two months. I originally bought a Net10 phone as a cheap phone for my young daughter, and it worked fine for several months. Then she wanted to upgrade to a nicer, touch-screen phone, so we bought another Net10 phone, and attempted to move the old phone number to this new phone. That's where things went downhill rapidly. They ended up sending me a new SIM card, and after many hours and numerous calls, we finally got it working. Then at the end of the next billing cycle, it stopped working, and I was not able to add more airtime. Now they have reverted this phone to it's original number, and they want to send me another SIM card. I told them I will use whatever number they can make work right now, but they are still having problems. Regardless of the outcome, my daughter is getting a new phone for Christmas, and it won't be Net10! (or any related company like Tracfone)

Phil

{ 11/22/2011 }

Confusing plans, unusable support. The plans all charge different amounts for texts and pictures. It's impossible to compare plans because you don't even know what it's going to cost to use the plan. Website is slow and confusing, when you can get support on the phone it's heavily accented Indian people who are next to impossible to understand.

Ervin J Morales

{ 11/21/2011 }

Your service SUCKS I brought a cell phone from Walmart and from day one I got poor service on it.Calls dont go thru or there cancel as your talking,lost signal cant get the call back.I will not renew my service with your company again.I spent 50 dollers on a monthly card and it was a waist of my hard earnd money never again.Total bill plus tax was 90 dollers.I am very displease of the poor service I got thru this phone

abpl2109

{ 11/19/2011 }

I've had the service for about 4 months. Things were pretty good, phone worked fine. Suddenly, callers to phone from land-line receive fast busy, but I can make calls. But I can receive call from another Net10 phone?? WTHeck! I also can't access the internet any more since I installed last phone card.
I received text just yesterday "reminding me to add more air time" - I HAVE almost 700 minutes of air time!
I tried to sign up at their forum to complain and they won't send me a registration email .They don't respond to the electronic complaints either. I've been waiting a day for the promised "shortly". Needless to say, more than frustrated here too! I thought there was something suspicious when each complaint on the forum was was answered with : "Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum".
In looking through the forum if you're having problems with registration, contact one of the administrators - which can can't access without being registered! They don't want anyone contacting them. Serious problems!!!

Lynne

{ 11/18/2011 }

Customer Support (Executive Resolutions Dept): These numbers tend to be more helpful and have people with more knowledge.

Today I called the executive resolutions phone number listed in an article above -
1-800-339-9345
1-800-626-4883
1-888-442-5096
I was VERY impressed with the service I received. They contacted my local carrier, sent an update to my and my husband's Net 10 phones and now we have better connections than we have had in a long time. I did suggest they move their call centers back to the US and give their agents more thorough training - people here need jobs and then we can also understand what they are saying. The 5 stars will remain as long as the reception stays like it is now. If not - back to the 800# and maybe a new phone or a new sim card. I have not had any trouble with adding or using minutes, so not sure what everyone is complaining about there.

Call the USA -

Cindy

{ 11/18/2011 }

The phones are good, the plans are good. And when the phones work, it's a good plan. But when there are problems- for instance, the minutes you bought don't get applied to the phone, or the phone is deactivated without any reason why, then you can not get customer service to help you. I am on day 19 of trying to resolve an issue. I've gotten several emails telling me they are closiing my ticket because its been open too long, I got one email telling me that I requested it be closed. If you need any sort of customer service, you will find yourself very frustrated.

Steve Hull

{ 11/17/2011 }

Nice phone, wonderful reception. Don't let your minutes mount up as you could lose them all. I couldn't get through to add another card and I lost 900 minutes. I talked to several people at Net 10 and all said they would add the minutes back but it never happened. Rollover minutes is a big ripoff, they just don't care.

DianeS

{ 11/16/2011 }

Customer service is awful! I lost my phone and ordered a replacement. When it arrived, it would not take a charge. I called Customer Service twice--a terrible experience in itself--and was asked to read to them what was on the phone's screen. They could not understand: no charge means blank screen. I tried emailing Customer Service and got the same result. Fortunately, my old phone reappeared, so I returned the replacement. They were good about crediting me.The phones need to be re-charged very frequently.I signed up for automatic payment. It worked fine until they suddenly stopped charging me and my service ended. I was so intimidated by my earlier experiences with Customer Service, I never bothered to reactivate my phone with them.

andrew

{ 11/15/2011 }

hi,iam a net10 customer one year ago,i would like to say something to the people that is having some kind of problem with net10.i agree customer service could be better,for this reason i have learned a lot about diferent issues customers are having with them,and now i could fix many problems by myself.for example is very easy add airtime with a prepaid card using the 'ad airtime' in prepaid menu.,if they don't send the minutes right away you can enter the digits '555' and net10 will update your account and minutes added almost instantly,also the webpage helps very much to transfer your phone number from another company,just remember to add al the info requested. or you can swap your phone for a new one if you already are a customer.i understand sometimes their webpage can be down but in this case yo must call.also i don't recomend giving your credit card as the payment method since is really true the billing system is the worst,instead buy the airtime pin at any store or you can use one of those vending machine in stores like gas stations that does not charge taxes for buying a new airtime card.in many webpages you can learn many tricks and find important info for issues you can have.of course sometimes could be necessary call the customer service if you think you are loosing airtime or your phone just don't works.get informed and you will have a better experienced with this company that like anyother it has pros and cons.good luck

nikki

{ 11/14/2011 }

This is the WORST cell company i hav ever dealt with. I received the Lg900g and a $50 unlimited card as a present and on the box it says u can keep ur existing # so i called net10 friday pm and did the # transfer. The rep said my phone should b working by monday which is today as long as i gave her the correct info. Sat am a net10 rep called me and said they could not do a transfer bcause my boost mobile # is being ported out to another provider???they told me to call boost and fix the problem. Of course boost said that was rediculous and the issue was unable to b resolved. So net10 advised me they were cancelling the # transfer and we activated cell w/new # but that did not work either. Today is monday and i still hav no service thru net10 and i hav spoke w/well over 20 different reps and manager and all they can say is it must b network error or mayb sim card so give it more time. I asked for a refund and of course they said no even though i hav the reciept. They said giv it more time..call back in 48hrs.

FED UP WITH NET 10

{ 11/13/2011 }

Customer Support: This is the standard customer support number that you would call. It tends to be hard to understand with people who don't know much about the product. Usually this number is good only for initial setup and adding minutes to the phones when the redeem airtime option under prepaid isn't working.

1-800-867-7183

Customer Support (Executive Resolutions Dept): These numbers tend to be more helpful and have people with more knowledge.

1-800-339-9345
1-800-626-4883
1-888-442-5096

Direct Sales:

1-800-323-2366

Corporate Office: This is not a toll-free number and will more than likely lead you to a voicemail box.

305-715-6673 (M-F 9am - 6pm EDT)
305-640-2000
305-715-6501

Corporate Address: These are the corporate addresses of the company. I suggest mailing the CEO and others. Sometimes having a name on the letter saves it from being passed off and replied to with a form letter statement.

Tracfone Wireless, Inc.
8390 Nw 25th St
Miami, FL 33122-1504

Fj Pollak
President and Chief Execuitve Officer of Miami based TracFone, United States
Tracfone Wireless Inc
8390 Nw 25th St
Miami, FL 33122-1504

Stephan J. Ritter
Executive Vice President of Sales and Marketing
Tracfone Wireless Inc
8390 Nw 25th St
Miami, FL 33122-1504

Kevin Gulbranson
Senior Vice President of Product Management
Tracfone Wireless Inc
8390 Nw 25th St
Miami, FL 33122-1504

Paul Kozma
SVP Operations
Tracfone Wireless Inc
8390 Nw 25th St
Miami, FL 33122-1504

Head of Refund Department: This is a name and extension of someone known to work at the Executive Resolutions Department.

Monica
1-800-339-9345 ext 3214
or ext 6673

Warehouse: This is where Tracfone usually tells people to send their phones.

Tracfone Wireless Inc
Attention Warehouse
8390 Northwest 25th St
Miami FL 33122

Email Addresses:

Stephan J. Ritter
Executive Vice President of Sales and Marketing
sritter@tracfone.com

Melissa Sanchez
MeSanchez@tracfone.com

Tolula

{ 11/13/2011 }

Yes I like net10 but I just put my airtime on my cell phone LG900G n I can't make calls or text can any one tell me why help me out plesss ;(

eduardo

{ 11/12/2011 }

well i have been with net10 for four years,to be sincere i have never had an issue with my service but is true customer service can be hard to deal with,now iam using de $ 25 -750 minutes plan since i don't talk a lot, and i must admit the plan is excelent and the new killer phones getting better,i agree with other reviews they must improve their customer service and will get more customers for sure,overall for me net 10 have saved me hundreds of dollars of course i have been learning many things from their service and i had fixed many issues without calling CS by just reading blogs and get informed about other customer issues and fixes

Jamie

{ 11/12/2011 }

They charge you minutes off your phone during time you are on the phone with customer service, they were very adamant they are irreplaceable when questioned about that. I lost 39 minutes on one call. More experiences with them: I would not get my unused minutes from the prior month, even after several calls saying they "fixed it". And I call several times on monthly basis. I earned them because I used phone cards, not a monthly plan. My phone would randomly be suspended for no reason then I would have to call customer service to get it activated again. One time they had to mail me a new SIM card (as a fix it for one of my problems) which took a week, so I was out of phone for a week, no kind of compensation for time lost either.

Jenny

{ 11/12/2011 }

THIS COMPANY IS HORRIBLE
At first I didn not have any issues with them but the last few months it has turned into a nightmare. I can't even get them to add time by doing the automatic payment method. Every month I lose my service and have to call customer support WHICH THEY CHARGE YOU FOR to have more time added. DO NOT BE FOOLED BY THE LOW PRICES, IT'S NOT WORTH THE HASSLES.

JP Lemoine

{ 11/11/2011 }

On october 21 st I spend more than 4 hours on the phone ( in three cals) with you people to reactivate my phone and finaly trierd with a prépaid card with no success. Most of your people are hardly understandable on the phone and can noot cope with the situation. But you took my money giving additinal time but no service days

Brenda Harmon

{ 11/10/2011 }

Have been trying to upgrade my Net 10 for 2 weeks! Have spent 8 hours hands-on time with Customer Service. Cannot get my voicemail set up; tried 3 consecutive days; still miight take 2 more days. This is without a doubt the worst service I have ever had.

Kevin

{ 11/09/2011 }

Horrible!!! Over 400 minutes dissappeared in one day. Called cust serv and was told that I was wrong that no minutes dissappeared and that that was impossible. doing a search on their support forum revealed that this happens often to others as well. TOTAL SCAM!!!! now with Virgin Mobile and much happier

Guest

{ 11/09/2011 }

Net 10 is terrible. My phone hasn't worked right since I got it. Customer service is horrible & incompetent. I'm dropping them & would never use them again.

JD

{ 11/09/2011 }

Very disappointed.
Web site and services are unrefined.
Loopholes and pitfalls, like free unlimited web browsing randomly for a while, but single texts that can cost 3 units! Cost would be reasonable if the system worked smoothly, but it doesn't. Monthly plan cost me double this month...

R

{ 11/08/2011 }

Their tv commercial and website stat that it cost .50 minutes or .50 cents to send a text message. (Even on the review above it states text messages cost .50 units.) Well it all depends on what kind of card you purchase. If you pick one of the two monthly plans, you are charged a full minute or .10 cents to send a text message. False advertising!

george

{ 11/08/2011 }

Forget about the international neighbors service . This is my 10th local # assigned for friends calling from Canada . It is supposed to be deleted if not used within 30 days . It is used every couple of days . and they still delete the number or reassign it to someone else . Completely frustrating and useless . Have spent way too much time with customer service trying to resolve the problem always with the same response > Call us back if it happens again . It ALWAYS happins again . A complete waste of time .

Suzi

{ 11/06/2011 }

Net Tens customer service leaves a lot to be desired. Also if you don't use you minutes and your time is up, you've lost what you have paid for.

Joan Hildal

{ 11/03/2011 }

I can't describe how ANGRY I am. Sorry, usually not so extreme. I bought a new phone about a month and half ago. The gentleman at Walmart registered it but assured me that I could transfer my minutes and number easily later. He also told me that there would be 300 minutes but it turned out that there was only 10. When I tried to transfer the number and minutes from my old phone they told me I had to get a new sim card which was sent to me up in New York. I then tried to do it online several times and just was run around in circles. I tried to do it from my old phone and she told me I had to do it from a land line which I don't have. Finally today I had the time to get on a landline and call. After waiting at least 15 min. to get a real person, and then waiting another 15 minutes for him to get info from me, he told me I would have to get another sim card sent to me!!!!!! I told him I had already done this!!! He finally after another 30 min. saw in the records that I had had a sim card already sent to me. So he then put me on hold and talked to a supervisor and came back with that he had to "open a tool' to give my number to the new phone. After waiting another 15 min. he's still telling me he's 'working on it'. I then asked what could possibly be taking this long and could I speak to his supervisor and so he put me back on hold with the music again. By this time its been about 1 hr and 1/2 and the owners of the landline are telling me they would like to use the phone. I can't believe that its this complicated to accomplish a simple transfer. I have had a net 10 phone for almost 10 years. My husband also has one. We are ready to throw the phones out, its been such a hugely negative experience. Is anybody out there that can actually take care of this simple transfer????????

Norm

{ 11/03/2011 }

Customer service SUCKS i have been waiting to get through on there 877 # and been on hold for over 2 hours and no answer I ran out of minuets before my 30 day time recharged and phone was reset for another 30 days BUT 18 days later i had 500+ minuets left and they dumped the minuets and recharged my credit card $25 and gave me 750 all over again I hope if i ever get to talk with some one i can get this corrected will see

Sandra Wells

{ 11/02/2011 }

Customer Service is LOUSY. Each team member has something different to tell you. The Supervisors have the ability to correct the problems, but simply refuse to do so. This company must be in the same league as ENRON, LEMHAN Brothers and other scammers, too big and important to fail. Half of the time there are no towers in urban areas. Continuing to use their service is like hiring out your self to an employer who pays you with water in a leaking bag.

lost number

{ 11/01/2011 }

DONT BUY!!!!!! Por customer service.
Lost our number. Called 3 times about an hour each.Represenative said she was transfering to supervisor but, I got her instead pretending to be supervisor. She had a distinctive way with words which was obvious. YOU HAVE BEEN WARNED!!!!!

mike

{ 11/01/2011 }

worst customer service ever. cannot buy airtime online (page times out). called customer service and the system is down every time I call.

Chris

{ 10/31/2011 }

I've spent almost 10 hours on the phone with them to get the phone working, always hanging up after they say they fixed the problem. The problem is one day out of the blue on week 1 of owning the phone it said no service days left. I've not invested much money at this point, but note that I have lost my phone number I have had for 10 years due to them. After 10 hours, I've run out of minutes on the phone (750 Minute Card) and I've made very few other calls. They seem to keep you on the phone to run down your minutes and patience.

Just for you

{ 10/31/2011 }

I called 411 service once for my local police, didn't want to dial 911. While I was supposedly on hold they tried to sell me services of an attorney. When I asked them again for the local police (won't say what city), again, they tried to sell me attorney services even when the computer couldn't figure out where to direct me. I called Tech support, they're just like Cricket. Same crap, same Middle Eastern people. No wonder the US is turning to crap.:(

Les

{ 10/26/2011 }

Iv'e had Net10 phones for over 4 years, and have never had ANY problems, until a couple of days ago, when I purchased a $30.00 card to add 300 minutes to my phone service. I tried 3 times to enter the PIN number, but each time the message on my phone read: "Invalid PIN number-try again or contact customer service." I immediately called NET10 customer service, and talked to a very pleasant operator about my problem. Within 5 minutes, the 300 minutes and 60 service days were added to my phone! I was aware that all the NET 10 customer service staff are located outsid the U.S., so before I hung up, just out of curiosity, I asked her where she was located. She responded:In Belize, Central America!! That is a first for me, to talk to someone in Central America! All in all---NET10 ROCKS!!!!! I highly recommend it!

Jackie

{ 10/25/2011 }

Maybe I've had incredibly good luck or maybe I'm just more patient and able to understand accented English, but me and my husband have had Net10 for 4 years. I've washed 2 phones and he dropped one into water. Each time the transition to a new phone was seamless. I got all my minutes back and the transfer was accomplished in minutes. The phone calls were about 30 minutes each time including wait time.

Bad: my new LG900 doesn't seem to have as good battery life or reception as my old LG300G.

Frustrated

{ 10/25/2011 }

I have had 2 of the Net10 phones for over a year and am generally pleased with the reception and quality of both phones. However their customer service and billing infrastructure is the worst I have ever had to deal with. The phones are set up on their "Easy minutes" plan to automatically charge the phones with minutes and service days and this is charged to a credit card. Everything will go OK for about 3 months then one or other of the phones will not get the service days that have been paid for. The subsequent call to customer support will usually involve, up to an hour, before you talk to somebody who (1) will listen (very rare with Net10 customer support) and (2) knows what they are doing. They will usually say several times that the problem was the credit card was refused, even though I have explained, several times, that the card was charged, the hours were put in the phone, but the service days are missing. After an hour of passing you around to at least 6 people who all ask you your mother's maiden name and date of birth you will finally get somebody who knows what they are doing and can fix the problem until 90 days later when it happens again! The last time I dealt with them one phone had not been charged with minutes and service days but the credit card had not been charged (a new problem, it is usually the opposite) their solution was to try to charge me an arbitrary activation fee, I talked to a manager, who apologized, said it would be corrected and then proceeded to wipe out the "Easy Minutes" account of the phone that had correctly charged the card the hours and the service days! Their Customer/ Support is so bad it almost cancels the good reception you get with these phones!!!!

me

{ 10/25/2011 }

Not too bad- but not great. You get charged minutes (units) for EVERYTHING you do. 750 minutes goes fast if you text or check email. DO NOT enroll in auto pay- they will not let you unenroll once enrolled, and there is literally no way of taking your debit/credit card out of their system unless you cancel your plan (their fine print says this). So, if one day, you decide you no longer want them to automatically charge your card, tough. The only way around it is to cancel your plan altogether. Fine. I cancelled my plan and went to AT&T's new $25/mo. plan and now get unlimited messaging and 250 nationwide minutes (this is a new prepaid plan released Sept 18, 2011). I text A LOT and it's nice for my phone to not constantly remind me that I've used "X" number of minutes. Refreshing. :-)
Also, I've spoken with AT&T's customer service 3 times, and they've all been amazing. No hold times, very polite and professional, and will do anything to help you. Also, when I went to the AT&T store to sign up for prepaid service, I took in an AT&T phone I already had, he put a new SIM card in it, and had my phone up and running in minutes. I was treated like I was buying an $800 iPad, but was only signing up for prepaid cell service. Glad I made the switch from Net10.

Cynthia

{ 10/25/2011 }

I loved NET10's service - never had a dropped call, had clear service, able to get a signal just about anywhere - then I had to call customer service. I'm still reeling from the nightmare of 40 minutes on the phone and two different reps telling me they will fix the issue "quickly". Let me tell you what happened. We were paying for the 750 minute plan and were making payments online each month right around the due date. I thought, why not just sign up for the monthly plan (still 750 mins for $25) and have them take the payment out automatically each month so we wouldn't have to log in and manually pay it? So we sign up for the monthly plan. On the expiration date of our plan we waited for our credit card to be charged to renew our minutes. Nothing happened that day - no card charged and no minutes added. My husband went online to confirm that we were still enrolled in the monthly plan and we were so we figured NET10 would take out their money and life would be good. Not so. On Monday morning we noticed our phone still had no minutes added AND it had been deactivated. It was too early to call customer service and my husband had to get to school so he picked up an airtime card on his way. He attempted to add the airtime card but the phone indicated that it was still deactivated with no minutes. He went in and checked our email account and there was a receipt for the monthly payment transaction dated for that morning! So now we had the monthly payment charged to our credit card account and potentially used up an airtime card to boot! The first rep said that their system sometimes had a delay in taking out the payment on the monthly plans and our airtime card transaction didn't go through so it should still be good to use next month (took him 25 minutes to tell me this with three times on hold). He then transferred me to "his supervisor" who then kept me on the phone another 15 minutes while he manually input our pin. After a pause he told me he was adding the airtime card. I said NO!!! I've already been charged on my card, why would you put in the airtime card? He then informed me he would put in our credit card transaction instead that the card would be still good for next month. I'm hoping the card will be reset so we can actually use it next month but I'm not holding my breath. Yes both customer service reps had indian accents. The first one was much easier to understand than the second. The second sounded a bit muffled so he was much harder to understand. I think we'll keep the NET10 service and go back to manually paying for it - the automatic service is too risky and I want avoid calling customer service again at all costs.

Karen

{ 10/23/2011 }

I have been a longtime net 10 customer, and I have received a new phone that didn't work but they replaced it with no ?. The only issues I have is support speaking better English when I call... I like my Net 10 phone srvc so much I am abt to upgrade my phone with them.

Sariah

{ 10/22/2011 }

I got a Net10 phone for texting, but it turns out that I cannot receive texts more often than I can. I will go through long periods when I cannot receive any texts, though I can text out all I want.

I described my problem on their website (after discovering a LOT of people have this problem with Net10), and it took them about 10 days to even post what I had written. They said they would send me a private email but they never did. This was several months ago. My service plan runs out this month and I intend to get a phone that works and has better customer service.

Incidentally, if I had realized they were a subsidiary of Tracfone, I would never have bought the phone. I've had trouble with them as well. Their customer service can only help you if you have a common problem that they have a script for solving, otherwise they can't even understand what you're talking about.

Tina

{ 10/22/2011 }

Absolutely the suckiest I mean Suckiest phone service ever. My husband bought a phone to use for his business and went with net10 against my wishes. After all it is his phone right?? Well I have been on the phone now with them and continue to get the same thing we need a new sim card but they don't know when it will be here or when they can send it. He uses this for business I told them we wanted a full refund and they kept saying in their indian voice "you need a new sim card yes" and "I understand what you are saying". Good thing b/c I understood zilch of what they were saying. I will tell everyone about this service and how disappointed we are. They say they will handle canceling your acct with the other phone company you have and they did not so we had a bill with them also which we did not have the money to pay. I am not done with them yet they will either refund us or refund us for the verizon service they said they would cancel. I hate this phone and the service.

tom myers

{ 10/21/2011 }

i started purchaseing more air time from the store for net 10 the 750 card. turn out that net 10 cancelled my last 98 minutes on my card this month because i did not use them up in a certain amount of time. i have never had a problem when i bought a200 min card but i think i am done with net 10 please beware.

erniezana

{ 10/19/2011 }

The only good thing is the reception. If you have to call customer service dont plan on getting any help. They will not understand anything you say no matter how simple.

chris

{ 10/18/2011 }

i have been with net10 for the last 5 years, and have watched them go downhill. about 6 months ago, i started getting complaints from friends about not responding to texts, but then found out that i never got them in the first place. after many test and experiments, i discovered that not only were texts no going through on occasion, but phone calls as well, with no record of voicemail.

i called customer service, which used to be better years ago. now, no one on the other end knows anything about phones. they told me it might be because i was out of the service area [so wouldn't i just get it later??], they told me it was my sim card, and they'd send a new one [never came!], and then they'd just try to get me off the phone by saying turn the phone off and then turn it on in a few hours and everything will be fine.

take it from me, i have been with them for years, purchased hundreds of dollars worth of airtime, and spent dozens of hours dealing with customer service. zero stars. ANYTHING IS BETTER THAN THIS!

Charity Fuzessy

{ 10/18/2011 }

Net10 is a joke. If you don't have a sense of humor you will rip out your hair dealing with their customer service. Can't understand the operators, they in turn don't understand me. Sim cards keep being sent to my house even though the phones work. They changed my phone number without my consent. They deactivated my boyfriends phone for no reason...so he bought a thirty dollar phone card at walgreens for thirty days...and the phone is still inactivated contrary to their terms of service. My original LG800 PHONE only worked for one month then it would hang up in the middle of calls. What a mess...it's a joke... because these people don't take their job seriously...if you need a dependable phone, that you can use all the time....and you want good customer service go with virgin mobile or US Cellular or some other company because Net10 can't do a good job.

juan

{ 10/17/2011 }

amazing phones,great reception,now they are offering android phones,the only cons-could be customer service is not the best but i hope they could improve their service in the future,overall,i feel very happy with this prepaid service the reception quality is great here in miami.keep going net 10.

Mercy

{ 10/17/2011 }

I am very surprised at the negative reviews. My family have been using Net10 for about 3 yrs now. About 6mos ago I joined the plan with my family, It worked and met my family phone needs without any problems. Not one for cell phones I wanted to have one just to remain in contact with my family and for emergencies. We purchase the $30 card every 60 days and prior to the existing minutes expiration date. We haven't lost any unused minutes. In the 3 yrs we have not had to contact customer service for assistance. there are only two spots I have experience no service or drop calls, that is Walmart at the center back of the store and my employment which is a government building. At my employment to be fair no one except those with Verizons service was able to pick up a signal. However, the building has since gone through some changes recognizing the problem and now I can pickup the signal without a problem. I am very happy with Net10 as it stands today.

Michael WARD

{ 10/16/2011 }

tERRible SERVICE, i ORDERED lg 6oo phone by Mail, NEEDED, NEW sim CARD they SENT to Wrong ADDRESS. then I bought another, Could NOT a GET internet, I am GOING back, TO straight TALK.

Sandra

{ 10/15/2011 }

I've had my net-10 for almost 4 years, and I've never had a problem with it. My husband and I travel, and we've only had a few places we didn't have service. One was in the mountains of NC, another is any building with a tin roof. For some reason, the signal just can't travel through it.

My parents have a regular cell phone plan from a cell phone company, and I can't get them on the phone half the time and are dropped often, at least when I try to call them using a regular land line or my cell phone.

I liked the net-10 service so much, I bought my husband a net-10 phone for his birthday, 2 years ago. He uses his a lot more than I do, so when his phone went bad and quit charging, a few months ago, I bought him another net-10 phone for just 15.00, and had no problem transferring his minutes and phone number to the new phone. The person who I talked to, to help with transferring it, was nice and cordial, and it took less than 10 minutes to do it.

All in all, we couldn't be happier with our phones, and are thinking about trading them in for net-10 phones that have internet access as Christmas presents for each other

Don't do it save a few bucks....

{ 10/14/2011 }

Uh, on the advice of people I know who went with Tracfone and were actually satisfied, I thought I'd leave my 10 years at Sprint (I never had an issues with them except a few dead zones when visiting my folks) and save a few bucks; worst decision I've ever made. Customer service is non-existent, this whole SIM card thing is a joke (the one that came with my phone doesn't work, the replacement doesn't work....) I've had various people tell me they can't get through, some days the phone randomly works, now it's dead as Elvis--NOT professional. Even if you have a dead phone, they tell you to call them. Uh, a little unclear on the concept, I'd say....not worth the hassles, and going on day 7 of customer "service" hassles.....Going back to my old provider....you get what you pay for, for sure.....

Darrell

{ 10/14/2011 }

I have to agree with most of the reviews,crappy customer service. I
recieve a new phone and five days
later it's still not working! After
six calls to customer service( and
three hours on the phone) they tell
me it's the sim card, that they just
sent me. I can't wait to see how long
it takes to get a new one. Also can"t
understand what they"re saying.

Jim

{ 10/14/2011 }

My experience with Net10. The truth.

Phones are OK, with great improvements in the last year - now they'll even have Androids.

The phone service is excellent: always connections, no dropped calls.

Customer service is challenging but we must be mindful that 1) That can also be said of any American company nowadays, and 2)Your not paying $100+ for their good service.

Several family members have had Net10 for years with no complaints whatsoever. I had Net10 for a year, switched to another no-contract company, but am coming back to Net10.

Why so many negative posts? I truly don't know. But I'm sure that there are tens of satisfied customers for each one of them.

John

{ 10/14/2011 }

Have been using this service for about a year. Before this, I was on contract plan. This has saved me so much money and customer service is pretty decent. Not really sure why there are so many "haters". I agree with harry b's review, is this some conspiracy to bring down net10? I've never had a problem with their customer service. Just speak simply and straight to the point.

Marcus

{ 10/13/2011 }

Thanks everyone!!! I was considering this option to save some cash, but this sounds like a nightmare. Ill deal with the devil I know for now (ATT)

Sal

{ 10/12/2011 }

Customer Svcs is beyond disbelief: Not only are most of their accents incoherent, but they are grossly incompetent. You can literally spend hours and days over a single issue and still be at square one with your problem. Then again, this is the pace and efficiency of the undeveloped societies they are centered in. Ugh!

Eris

{ 10/12/2011 }

I've called customer service for net10 about 4-5 times, each time with a different question and each time I was answered SATISFACTORILY. First call- to activate and add minutes, second- to change my number, third-inquire about wi-fi and fourth-spoke with manager about different options. I'm not exactly sure why there are so many "bad" reviews. I for one, thought they were no different from other phone companies (at&t, tmobile) who also have call stations in foreign contries. The only thing they really need to work on is hiring more representatives because the wait time to actually get someone on the phone to help you can be a bit long. Other than that, it's all been good.

Lucy

{ 10/12/2011 }

Have had my Net10 phone for about 10 months now, and in the beginning it was great. I used the 750mins for $25 cards and always had enough time to get through the month. Service was good, I could even get a signal sometimes when my friends on Verizon couldn't. HOWEVER, over the past couple of months, my service has been HORRIBLE. Chances are about 50/50 now that I'll actually get calls and texts, and when I do, half the time the signal drops in the middle of the call even though I haven't even moved and it was great when the call started. I would love to stay with Net10 because it can be a great deal when it actually works, but I need a phone that is reliable so I'm about to take my business elsewhere.

david

{ 10/11/2011 }

I bought 200 minutes with Net 10 but they did not give me the 30 days of service. After 8 emails and 30 minutes of my 200 minutes on the phone with them over two days they finally added the 30 days. Is that the kind of service you want? Dont do business with these people. they are terrible.

Michelle

{ 10/11/2011 }

My family (hubby, 2 teens and me) have had net10 and tracfones for at least 4 years now. Occasionaly we would have problems where we couldn't add minutes using the website, we would get a message stating that we needed to call cust. serv. I can deal with that. But last week my oldest daughter decided to buy an ATT Go phone because it looks like a blackberry so I wanted to use her net10 phone because it was nicer than mine. After calling customer service I was told that it would not be a problem to switch my phone number to the newer net10 phone, they would mail me a sim card and I was to call them back. A few days later I actually did receive the sim card, I called them back, I added air time and minutes to the phone and I was back in business. The next day I tried to make a call and a message told me that my phone was deactivated. I called CS and the phone was reactivated. The next day the exact same thing happened. This time I waited on hold for an hour to talk to a manager in tech support who tells me that the serial # for the old phone was used for the new one and that is causing the problem. He deleted the old phone from the system and this would solve everything. But the next day I have again a deactivated phone. This time I didn't have to wait as long for a tech support person but she basically tells me that she has no idea why the system is deactivating my phone every night. She reactivates my phone and tells me that she is going to look further into it. The very next day, you guessed it, a decactivated phone. I called and told them that I was done with net10, they can't fix my problem and I need a working phone. I wanted a refund of the $44.08 I put on the phone just a week before and of course they told me no way. so I have filed a complaint with the BBB and we'll see what happens.

David

{ 10/10/2011 }

This company doesnt give a damn about its customers. It has foriegn operators and they just waste your minutes. If you have a problem, you must use someone elses phone to call them to correct it which is hard on single people. Dont do business with. Make them go broke and lay off all their employees especially the foriegn operators.

JeremyC

{ 10/10/2011 }

Signed up with automatic payment (Easy Minutes) plan. They do not send update minutes. Three times I have had to deal with barely understandable customer service people to get - 30 minutes of my life each time. Each time I asked them to fix their service so I don't have to do this. They don't have a clue. They send email that says you can get updates by logging in online but there is no "Update" click to be found. Soon I will stop payments, get last update and let it run out. They lose a low use customer by being incompetent. Recommendation - don't use Net-10.

hookturn

{ 10/10/2011 }

There is no instructions for how to work the phone. I have one that supposedly can connect to the internet. Wrong. I called customer service, they could not help. I tried setting up voicemail by looking in the little booklet that comes with the phone. says to follow instructions. When you do you get voicemail that says enter your password, trouble is you don't have one yet. so back to customer service. This is the most un-user friendly phone I have ever owned and will never have one again. Can't even get google maps

MarkT

{ 10/09/2011 }

Horrible customer service. False advertising. Bought a NET10 phone because they offered "300 minutes free upon activation" promotion. Never got the 300 minutes and calls to customer service were useless.

swiffy

{ 10/09/2011 }

The phones are pretty good for the money, having the possibility to go month by month is great, but their customer service sucks. I am not sure if they try to help, have been trained what do, are allowed to change things, or just do not listen what customers asked. I simply tried to transfer service from one phone to the other, and after 4 days and about 2 hours in phone conversation and several e-mails, I have my minutes but no airtime or phone number and can't use my phone.

Marcy

{ 10/08/2011 }

This company stinks...we purchased the 50.00 unlimited talk/text and web and all you can do on the web is BROWSE...if you want to download ringtones,apps or games you need to purchase more time separtely on their web site with a credit card.We have had nothing but problems with our service and spent more then 8 hours on the phone trying to clear things up with people you can't even understand...No one speaks clear english in tech support!!!!!!

James

{ 10/07/2011 }

These guys have a great service and are now providing better than the basic phones they started with. I have had my phone for a couple years and never had to reach customer service. Recently, I purchased one of their higher end phones and tried to transfer number to it. 10 or 12 hours later, mostly on hold, I had to return the phone to retailer, Walmart, because customer service not only could not get the phone to work, but they also shut off my old phone and could not get that to work again. I waited over 2 weeks to get the sim card I supposedly needed to make either phone work and it never did arrive. I will go elsewhere. Too bad, customer service sucks bad. Everything they told me was wrong.

John

{ 10/05/2011 }

I wish there was a choice for zero stars. I purchased a phone and a $30 card, could not activate, phone support could not activate it and basically said I dont have a choice and if i could ship every thing to them they may provide a refund. Do not waiste your time with this company.

Joyce

{ 10/05/2011 }

I have Net10 and my husband has tracfone. We have been satisfied with both companies and the price is right as we use them when we are not at home. Our only complaint is not being able to understand customer service. Need better English speaking employees.

John Smith

{ 10/05/2011 }

Customer service is the achilles heel of this company. Its obvious you get sent to India or Bangladesh when you call tech support. They're slow, and the now arbitrarily change the terms of service without notifying you. At least AT&T has the guts to tell you before screwing you.
Text messages are no longer 0.3 units, they are now 0.5. Initially my phone was incorrectly charging at 0.5 units so I called them and after about 20 minutes on the phone and a long series of codes entered, it was at 0.3. long text messages get broken up into multiples, so you get charged more than once for a single text message. messages with video/images get charged at a higher rate too.
There's no way to disable the annoying web access, and its too easy to accidentally hit the button on the phone, and instantly you lose 1 minute of time just for doing that. My SIM card is set for access to the AT&T network, and coverage is pretty good. I get unknown calls and messages I can't block, but I guess everybody gets those. Its annoying because incomings get charged too, so people are wasting my minutes. The Samsung T401G is a great phone, and makes up for shortcomings in NET10 service. International dialing requires you to dial a special access number and its charged at 1.5 times normal rates, and it won't access other cellphones, only landlines in many nations. I only buy phone cards with cash and don't use any of their unlimited plans. I don't dare give them a credit card number, who knows where it would end up.

Harince

{ 10/04/2011 }

I Upgraded from the lg600 to the lg900 which had rollover min. I only keep my net 10 service because I had accumulated over 2800. min.I only used my cell for emergencies. When I replenished my min. this month. someone at net10 lost my previous min. I'm very disappointed with net10 because they did not want to do the research or did not care about me being a customer to try and find out what happened to my min. I paid for these min. I've had over 2,000 min since 2009. but net10 would only reimburse me 1400. min. so I lost money and min. I have called Home shopping network because they endorse net10, this is where I purchased both my phones using the net10 services. I have posted on facebook and twitter, also contacted the attorney general. Net10 doesn't care about it's consumers and when I use up these min. I will never use net10 again, and I will inform any net10 customer to keep track and be aware of the practices of net10

MG

{ 10/03/2011 }

The phone service is really cheap, but customer service is terrible. Count on wasting hours and never getting anything done.

serge

{ 10/03/2011 }

Quite honestly, i had net 10 for about 2 years. Ok their customer service isn't the best, but what do you expect for 25 bucks a month? i had the samsung t401g for about a year, and then the lg900g which i have now, they are decent phones. net 10s coverage is decent, and activating the first phone was quick(about 10 minutes) and activating my lg900g with my old phone # was quick also(about 10- 30 minutes). True, sometimes the phones glitch or something with the coverage happen, but not often. adding minutes is also really easy, just go to a 7-11 or to their website to buy new minutes. am i like the only one who doesnt hate net10?

So..

{ 10/02/2011 }

This service isn't worth the low rates. I've been on hold for an hour and a half, and I'm on hold because my phone ran out of monthly data usage. I ran a card- It has minutes (and days that are being used up) but whenever I call or text, I get a message about it being disactivated. I bought a card and tried to activate it directly, instead of online, no dice. It doesn't work. The horrible Jazz music on their hold line drove my 9-year-old to tears, and she didn't cry through Star Wars, all 6 seasons of NCIS that we have on DVD, and when her pet cat died. The automated system isn't good for anything except the most phone illiterate, and I have made better contact websites in my college classes. Wouldn't buy again, ever.

jeff

{ 10/02/2011 }

Good rate everything works fina until i wasted my minutes i bouught a new card when i go home and try it it doesnt work so i call coustmer service and it took them an hour just to respond back to me

John

{ 10/01/2011 }

I HATE NET10!!! Terrible Customer Service - 4 hrs on tech support (can hardly understand their "English") they activated phone with wrong number. They had to send new sim. then months later... They deactivated phone for no reason after months of use. I was in the middle of a month of $50 Unlimited Use. 1.5 hr on phone w/ tech support - sent me new sim again. This time wrong number again. 2hrs on phone said they'd send new sim - week later still haven't seen it. I HATE NET10!!!!!

Michael Thompson

{ 10/01/2011 }

This company is a joke, lousy! We bought a phone, set it up on a recurring plan, every month we would have to call to get it re-activated. Hours on the phone with an un-intelligble foreigner. Go some where else, DO NOT USE THIS SERVICE!!!!!!!!!!

Walter

{ 09/30/2011 }

Incredible bad service. I purchased their phone/service a year ago with the ad that you could also choose one foreign country at special rate (--.15 per minute). This was never possible nor did I ever get a response to my written complaint on this. After coming back to the USA a few weeks ago I find that the phone is dead. After calling them they explain that after 3 months of not using the phone they block you off. When you call them to re-activate they ask you to pay another card service with the promise that after 1 hour you will be re-activated (unblocked). That never happens either.

Then when you write written complaints and ask them to cancel the charges they made without providing you with the service they promised (to reactivate the phone) they ask you again to call them to remedy the situation (it seems they love for you to be 1-2 hours on the phone on hold and then talking to them...... When you say "no, I am not going to call you anymore, please refund or cancel the charges" they go into a "merry round" automated service replies.....

This service may work for USA residents or USA frequent visitors but I WOULD NOT RECOMMEND THIS SERVICE FOR ANY FOREIGN VISITORS TO THE USA. They (NET10) do not live up to their promises and will block you off after 3 months of not using the phone and then take you for a long ride if you want to be re-activated.

bob

{ 09/29/2011 }

the worst company on earth, incapable of the simplest task. avoid at all costs. Outright fraud!

Occupant

{ 09/28/2011 }

For the rest of us, who don't need their hand held by a customer service agent when activating a phone with something as easy as a PIN number, NET10 is perfect. My Net10 phone works in places my wife's Sprint service won't touch. My phone is simple, crappy, and it always works. Quit bellyaching about customer service. It's a $20 phone and a $25 airtime card. Buy another one and start over if it's too difficult for you! This isn't a service to port your number to. Net10 is like the ultimate burn phone. You out of town and lost your phone charger? Screw it, pick up a Net10 phone to finish your trip. Did you run out of minutes and don't want to pay fees? Get the Net10 $20 cheapass phone and a $25 750-minute card and cover yourself! Wake up and smell the easy!

Hate this company

{ 09/27/2011 }

Terrible phones, horrible coverage, and customer service will cause your blood pressure to rise. Hate Net 10

D

{ 09/26/2011 }

Great phones I have changed them 3 times over the past 3 years and never had a problem. Service is great never drops calls and my minutes are always there like they are supposed to be. I have not had a lot of experience with svc or support no reason to.

Jan

{ 09/26/2011 }

I left Net10 because a 'family plan' was more convenient for my family size (me, my hubby, three teenagers and my mom), but I was 100% satisfied with Net10. Now that I am starting a small business with my sister, my first business decision is to use Net10 for the business' telephone needs.

Harry B

{ 09/26/2011 }

Been using Net 10 for a couple of years. Very happy. Customer service requires a bit of patience due to language "issues" but the only problem I have had was with a defective phone, and Net 10 replaced it at no charge within a few days.
I suspect that most of these histrionic negative reviews are placed by shills for other companies or by malcontents who have nothing better to do than complain in public.

Sherry

{ 09/25/2011 }

Worst customer service I have ever seen. I rate them as a negative. Instead of transferring my existing number- they just gave me a new one and didn't even tell me. Tried for 2.5 weeks to get it changed and finally gave up and went with an established company. Net10 is still sending me SIM cards even after I have cancelled the service. They are just horrible!!!!!

John Crye

{ 09/25/2011 }

NetTen "provides" the worst customer service, cell coverage, and technology that I have seen from any company in any field. It is pointless to complain about any specific element of their service as all are uniformly bad, right down to their 411 service that not only costs you minutes but also forces you to listen to advertising... before you find out that they only provide numbers for people and companies listed with Net10, which is virtually nobody.

ralph

{ 09/25/2011 }

Phone and service are good. Tech support is the worst ever. If you can do it yourself on line then its a good product. Don't expect help from support.

A. J.

{ 09/24/2011 }

Use Net10 only if you never upgrade your phone, use Net10 only if you don't care to lost your number, use Net10 only if you have 2 hours everyday to deal with their poor customer support . If you want to complaint, they just laugh out loud. Stay away from them, Net10 is not reliable cellphone provider, wish them go out of business soon !

Chrissy

{ 09/24/2011 }

You Poor Tormented Souls,
To those of you who have experienced what must be the worst customer service nightmare I've ever read about, you have my deepest sympathies for your plight and I truly mean that without sarcasm. I must say, however, that although I'm thoroughly convinced I will NOT be buying a NET10 phone, reading the reviews made me laugh out loud sometimes just because it reminded me of that old Bugs Bunny cartoon where he says to Daffy Duck "Of course you know this means war!" That's what everyone sounds like when they're saying NET10 should be sued. I applaud and wholeheartedly agree. Go get 'em, people! These morons deserve everything they've got coming to them. To arms! To arms! :) And, on that note, people, this too shall pass, it really is just a phone, fight the good fight, but don't let it ruin your life.

lous bailey

{ 09/23/2011 }

Id leave zero stars if the system would allow. Phones are ok,its the call quality that sucks.Bleeding in and out. If you get a $50 unlimited card...they wont bother you. Get a 750 minute card or less...and youll get tons of calls from people in India asking for various people. Reversed looked up thier number,and lo and behold...the calls are coming from NET10!! Just a ploy for them to burn up peoples minutes,and increase profits. If you want great prepaid service...go with Straight Talk.

Bill W

{ 09/23/2011 }

Get ready to spend a lot of time with customer service. The representatives do not seem to know much about what they are doing. If you thought you signed up for an Auto Refill Monthly Plan, don't believe it. Chances are, your phone will not automatically reflect a refill when the month is up. The phone service and price are great. But, if you enjoy talking a lengthy time to folks you may have difficulty understanding, this service may be for you.

Dean

{ 09/22/2011 }

Very satisfied with price & service. Great deal if you are not a big talker or need the internet via your phone. The SIM card in my phone recently went bad and after a call to customer service they sent me a replacement card which I received in 2 days, free of charge. My phone works like new again.

Lisa

{ 09/21/2011 }

I would give them ZERO stars or a negative number. The customer service is horrible. All they do is put me on hold and transfer with different support teams. Phone arrived last week and still no service, though hours on hold. Ridiculous!!

Erica

{ 09/21/2011 }

It's true that they have horrible customer service, but they solved all my problems so far. When you talk to them, you have to use very "simple English". I had a problem with porting my number because I gave them the wrong account number. When I explaind the situation with words like "porting" and "carrier", the rep. couldn't understand and asked if I wanted to activate my phone. When I cutout all the "fancy" words and said that I have a problem with transferring my number from a different company, then he understood and transferred me to a supervisor because he couldn't solve it.. It took about 30 min, but at least it was solved. Another thing you should do is to check your online account because sometimes it says that you need to verify your phone # and if you don't it deactivates your account all of a sudden. It happened to my sister, and it took about 1 hr on the phone to solve it.

Bob

{ 09/21/2011 }

Net 10 is the worst customer service on the planet. Plan to spend at least an hour a month on the phone to them using your minutes that you paid them for. You explain the problem, it's obvious, for example they double billed your credit card, then it takes about another hour because they just can't figure out what to do about it. As soon as I get the last double billing off my credit card bill I'm removing card from account, I still have little doubt that they will re bill it next month after I remove it. They are totally untrustworthy.

Fred

{ 09/20/2011 }

I have been with Net10 for over 5 years, but will not continue! I purchased a 2nd phone, an upgrade, and after transferring my old number to my new phone all was well until a few weeks later I tried to activate my old phone with a new number and some 300 additional minutes. During the transaction they erased everything off my new phone, transferred my existing number to my old phone, a erased a airtime card I had just purchased to zero, and could not activate my old phone. I had to reactivate my new phone with a new number, buy additional minutes and subsequently lost all of letterhead, and business card information! I spoke with seven techs and four Sr. Supervisors.......NO ONE knew what to do about this! I have enjoyed the easy programs they sell but if you want to deal with professionals, don't waste your time and your money on Net10!

Run, Run Fast

{ 09/20/2011 }

Yes I agree with The 1 star reveiws. If I could go lower I would. They Do! For all of thr same reasons. I love the simplicity of the plan.If I could get this elsewhere I would BBB Has rated them very low.WHY are they in business.

mnm

{ 09/17/2011 }

I have used Net 10 for well over 5 years, closer to 8. I have had 3 phones and with the exception of one bad LG model I cannot complain. The service areas could be better, like really using all cell towers in the area and not just Tmobil because it is cheaper for Net10 to use. If you live in a city or on the interstate you are mostly fine. Get into rural areas and reception really degrades to zip quick. I now have the Samsung T401G and have had much better reception than ever before. I don't have to deal with customer service hardly ever, when I did it was a challenge at times but made it through okay, patience is a definite must. I have recommended Net10 to many friends and family and a lot have switched from post paid cells. It is a cheap cell phone service so you get what you pay for. If you are living in the boondocks, it may not be the service for you. All in all I am quite satisfied and don't plan on going anywhere, I love no credit check and no 2 year contract to be stuck in with just as bad customer service. I was with Sprint and was so relieved to be done with them, too many dropped calls to deal with and too expensive.

Again, I wished they truly used any and all cell phone towers you were near for service and not just what is "most common" to work in the area you live in. Anyway to fix this Net10? You would probably have more customers than you know what to do with if you did.

Foster Martin

{ 09/17/2011 }

Net 10 used to be GREAT till they change the phones out , and now it doesn't work good at my home and im charged a minute when i dial and no one answers this is reason enough to start looking for a different phone company before my minutes are used up i am disappointed in NET 10 service i USED to brag on how good they were now ill tell any one to go some where else for service !!!

cheryl wyatt

{ 09/17/2011 }

the phone I purchased was very low end, and the phone never worked correctly..I returned the phone that didnt work...and then net ten would not refund my $20.00 worth of minutes so I am not very satisfied with their company...I tried for 2 days to deal with the company and they kept telling me they showed the phone as active yet I couldnt make or rcv any calls...it said emergency calls only..inactive sim card...and when I tried to put the minutes code in the phone it kept telling me it was an invalid number... and it was a nightmare trying to communicate with a non*english speaking person...

Satisfied

{ 09/17/2011 }

You get what you pay for. Cheap service which works for me. If you want a cadillac go pay for it. The other carriers charge you more and you still get bad service. If you want something that gets you from point a to point b this works. That doesn't mean you shouldn't file a complaint if they steal your money.

TerribleCustomerService

{ 09/15/2011 }

TERRIBLE customer service! I have had NET10 for years but will switch after this experience! I upgraded my phone and went through the process of transferring my phone number to the new phone online and it did not work. I exchanged numerous e-mails about the situation with all the details and was told I had to call and speak to a customer service representative to fix the problem. I called and spoke to a rep who assured me she fixed the problem and that in an hour it would work. I tested it based off of her instructions after an hour and the number was not transferred. I sent another e-mail explaining what happened and the number still needed to be transferred. I received a response saying that my old number was no longer available and there was nothing they (the NET10 Wireless) could do about it. Needless to say I was not happy and that is the worst customer service. The representative was unhelpful and the e-mail responses were not personalized (always said NET10 Wireless) and completely unhelpful.

shari

{ 09/15/2011 }

Can't get online; or recieve picture messages. Network unavailable; yet Net10 still charges me 2.5 units.
Their monthly automatic service doesn't work. I tried for 2 months before giving up. You just have to remember to buy your minutes before service date ends.

paul

{ 09/15/2011 }

I've spent countless hours trying to rectify "ADD AIRTIME" issue on my phone. It's simply not there anymore. It won't let me activate online, either. People, they truly DON'T give a crap because they don't have to. Most net10 buyers are poor schmucks like us whom they know sill simply walk away, not contact the FTC, or their state's consumer division, as I have. Think it would get their attention if someone (not me) raked a rare-earth magnet over several hundred of their cards at a Walmart or something?

lisa

{ 09/15/2011 }

horrible. you get what you pay for. Terrible customer service they can't even speak english and they can't understand you either. I lost so many minutes because i lost my phone and they don't know how to transfer over to the new phone they really know how to rake your money. and also every time you call customer service with a problem they erase all data, i lost alot of very important numbers and they didn't know how to retrieve that info for me. This company is sickening

Ashanti

{ 09/15/2011 }

I'm one of those rare souls who has not had problems with Net10. I go to the store, buy a $20 phone minute card, add the pin to my phone. Voila! Everything works. I think that I have no problems because I only make a few calls a month--no overseas calls.

Mister Ed

{ 09/15/2011 }

Where the F can I find the numbers dialed. someone stole my phone & it was @ my fiancee (so I cant spell) house.

Beware

{ 09/14/2011 }

Take heed of all the negative reviews on here.

I have been on their $15 a month plan, and oh, they're very good at billing you religiously...but that's about all they're good at.

The phone has been collecting minutes each month, but was deactivated at their end, rendering it useless.

The next logical step was to go the website to try and reactivate it, but no, it won't allow it. I just get an error message right at the end of several pages. Useless.

So then I emailed. Two days later, I finally get a customer rep who just repeats something written on a piece of paper in front of her, and cannot answer any of the questions I ask.

After who-knows-how-long of getting absolutely nowhere, I ask how long this is going to take, as I am busy. "I don't know" is the answer. So I request that they call me back when the problem is fixed and they're ready to walk me through the steps to get the phone reactivated, but apparently I have to be on the phone for an indefinite period of time while she fumbles with her keyboard.

I finally hung up.

Totally frustrating experience.

Gordon von Miller

{ 09/14/2011 }

I must be leading a charmed life. The only time my phone did not work was when it fell in the toilet. And if you want to activate it, do it on line, not with a person. I love it. Even with big companies, support is a crap shoot. been a customer several years. Maybe I'm special!

b

Tom

{ 09/13/2011 }

Have droped my prepaid minuetse 3 times in the last year, Reimbersed me once. Dont turn your phone off once it will drop eveything you paid for.

no name

{ 09/13/2011 }

Phone terrorist it took a month for them to get 2 phones with our numbers on the right phone. They have customer disservice. Even in the Florida office they were clueless. will not go back to att. Will use a can on a string first.Have lost net 00-0.-5 stars

Jerri

{ 09/11/2011 }

I did have a little trouble in the beginning with speaking to a customer rep with whom I could not understand, but she appologized and spoke slower and we got through just fine. I opted to keep my old # and Net 10 did all the work to complete my port request and succeeded in less than 24 hours. Also, when adding air time I spoke with an English speaking (with english accent) female and this could not have gone smoother..only took about 4 minutes. So far I have good service coverage and I live in a very rural area. All and all, I was pleased with the ease of the transition.

Matt

{ 09/11/2011 }

Just purchaced the Samsung Net10 Phone.
It had some glitch to activate but everything worked just fine. I have full bar at home where AT&T normal service has only 1 or 2 bars. Conversation I made to the phone was clear. Photo SMS never worked and it chareged me 25 cents without downloading the pic, so stay away from picture SMS but other than that you can't beat the price since it claim to roll over the min or dates. So far so good.

regc

{ 09/10/2011 }

Absolutely horrible avoid at any cost

ariel

{ 09/09/2011 }

what could i say,i find net10 to have very good plans,better phones,great call quality in most areas,however iam an spanish speaking customer who speaks english too and i understand why american customers are not satisfied with net10 customer service because of the bad accent of net10 customer service,i agree sometimes is imposible to understand them and net 10 needs to improve their customer service in their tech help and better spoken english for americans customers,hope in the future this company can improve the service and will get many customers for sure.

SuzinMA

{ 09/09/2011 }

Purchased one phone for our son, no problem. Purchased two more at the same time, one for me and one for my husband. Took two days to transfer my number, but it has been two weeks now and my husband's phone still does not work. Had trouble with the initial set-up. They sent a new SIM card programmed with the wrong number, so he had one number coming in and one going out. They said they would overnight a new SIM card and didn't. Now they say they will overnight a new SIM card, but it's Friday, so we won't get it until Monday. This is his business phone, we can't afford the loss. If our budget wasn't so tight, we wouldn't have done this in the first place.

Tom Las Vegas

{ 09/08/2011 }

I have been trying to activate and transfer a phone number to a new net10 phone now for over 2 weeks. I have spent at least 10 hours on the phone with them trying to resolve this and still no activation. The customer service is trrrible and their customer service people do not seem to know what they are doing. WORST SERVICE I HAVE EVER SEEN BY FAR!!!

MC

{ 09/07/2011 }

Run as far as you can stay away it is not worth your effort and energy on the worst service ever!

Clifford C. Britt

{ 09/05/2011 }

The only requirement for Net 10 employees is to speak some english. They are not required to have any technical ability at all. Their lack of technical ability results in one to 2 hour phone conversations to address technical issues. After three to five of your calls your issue is sometimes correted. I have issues that have never been corected. Net 10 would be better off to use employees in the USA that have techical skills and can fix issues with one call. Thay are ruining their reputation by trying to save money by using foriegn labor. They will not provide contact information to anyone in the US. In fact I do not know if they are a US company or a Idonisian outfit. At any rate if service isn't improved they are going to go busted and soon I hope. Please have a person in the US contact me at my email address.

EW

{ 09/04/2011 }

Theft10 is the worst, no different than the common crooks they are. They never deliver is ordered online, stealing airtime, lying to customers, and completely illiterate. It is no surprise that they're rep are reading from a scripted card. These people need to learn from Hooked on Phonics for kids.

Lastly, I wonder what kind of rating these people receive at the BBB, its probably not good. I'd rather do business with a TERRORIST GROUP, at least I'll know they're gonna deliver the package.

FUCKU NET10

{ 09/04/2011 }

Worst purchase I ever made, service is absolute dogshit, people at net10 are ignorant know nothing and should be shot in the head before they breed and make more stupids. They somehow managed to hire every dumbass Indian on the planet, none can speak ENGLISH, therefore none are of any use at all-except maybe for TARGET PRACTICE!!
NET10 SUCKS ABSOLUTELY- I have returned mine @ Best Buy; even they agree Net10 hires and uses hapless ignorant idiots that are unable to do anything but read from a card, in some language similar to PIG LATIN. Someone should walk in there and do them all a great favor- and shoot every single one of them.

Chris

{ 09/04/2011 }

Tried activating phone. It didn't work.

DOSE IT MATTER

{ 09/04/2011 }

WELL I GOT THIS PIECE OF SHIT PHONE AND TRIED TO GET IT ACTIVATED THE STUPID BIT** I TALKED TO DIDNT EVEN KNO ENGLISH COULD NOT UNDER STAND HER SHE SAID THAT MY SERIAL NUMBER WAS WRONG WHEN IT WAS NOT I JUST BOUGHT THE DAM* THING AND SHE DIDNT EVEN KNOW HOW TO SPELL OKLAHOMA IT TOOK ME 2 HRS OR LONGER ON THE PHONE WITH HER AND STILL DIDNT GET ANYTHING DONE I FINALLY JUST HUNG UP I DO NOT RECOMEND ANYONE TO USE THIS SERVIS AS IT SUCKS LIKE DONKEY DIC* AND BIG BALLS MY UNCLE IS A LAYWER AND HE SAID THAT EVEN THEY NEED TO BE SUED BC THEY DO RIP PEOPLE OFF AND HE WOULD CONSIDER IT FRAUD SO WATCH OUT HERE THEY COME BIT**ES its not even one star its not even a zero be its nothing

Unhappy

{ 09/04/2011 }

They deactivated my phone # which I had for 7 years while I tried to add money to my account. They did not even notified me that they changed my phone #. I spent over 3 hours on the phone to figure out what happened.

disgruntled customer

{ 09/03/2011 }

I upgraded to the new Motorola EX124G from an old Net10 Samsung...when I called from my land line phone to have the new phone activated with my existing Net10 #, they deactivated my old net10 phone and totally lost my # of 10+ years. I an VERY ANGRY as the number is now gone for good:(

Monica

{ 09/02/2011 }

i wouldnt even rate a 1 star. There should be an option for negative stars. I got a new phone called the CS team to transfer my old phone number to the new phone (simple request right) WRONG whom ever i spoke with entered the wrong sim card number and Since July i have not been able to use my phone I've been going around in circles with these ppl. they send me a new sims card 2 weeks later and the next idiot programs it with a Florida phone number I live in California Dumb A**es yet they happily deducted the funds for my month fee and yet i have not phone to use now I waiting again for another sims card since they programmed it wrong AGAIN. here we go again with the waiting game for another 2 weeks before the next sim card comes in maybe this time they will give me a number in alaska.......-10 is the rating they get

Flash

{ 09/02/2011 }

Any lawyers out there in cyberland that would be willing to file a class action lawsuit against the parent company "tracphone" for their deceptive and outright stealing business practices with net ten, tracphone and smartphone company's. I will definitely sign up. Please leave your info on this review. I have filed complaints with the FCC and the government fraud site and my congressman till I am about to wear my keyboard on my computer to absolutely no avail. Have not heard back from a single one of them. These ceo's need to be in jail. Period!!!!!!!! I can not believe I let them rip me off as many times as they have. My bad! I don't have to worry about my phone anymore because after finally using up all my minutes this time it got to meet my hammer!!!!

Mike

{ 09/01/2011 }

Not wanting to renew my contract with T-Mobile, I bought a LG900G from Net10.
The phone is very nice for $29. Activation took all about 5 minutes. Reception is very good. Uses ATT towers. Have never lost a signal. The $25 dollar card is a great deal for 750 anything minutes.You can also add one and place it in reserve. If you put Opera Mini on it..the web is pretty good. Other apps like Google maps run well also. Seems most complaints are with customer service. Shame..if net10 concentrated a little in this area, they would be hard to beat. Don't think I will ever get a phone contract again.
MAy try Straight Talk next..simply because they have better phones to utilize a unlimited plan. They now have a Android phone.

Cindy

{ 09/01/2011 }

I completed a survey that was sent to my emial and a week afterwards I got a call for a represtenative that never really explained a thing other then ummmmmmmm ummmmmmmm ummmmm. If this is the kind of people that are there to help with problems then I think it is time for me to search for another company.I have used your company at first for the value but I cant get any value inless I PURCHASE THE MONTHLY $50 plan. I am supposed to have web services and dont get them on any card I have purchased. I have bought 4 different phones in the last 5 years and havent gotten any web use from any of them.
Get your business together if you want to keep your customers.

Erica cheeks

{ 09/01/2011 }

I was trying to make a transaction through Net10 online, and it took funds out of my accoount 5 times instead of just one time. When I was told that the transaction couldn't go through I kept trying. Even though it said transaction failed it still took funds from my account, and it caused me an overdraft on my account. Now if a transaction fails DON"T LET IT GO THROUGH I am beginning to think there is something a little fishy about all of this GARBAAAGE.

Rick Gamber

{ 08/31/2011 }

as everyone agrees, customer service is worse than abysmal. i need not elaborate. by net10 works for me. i have essentially a $10 phone...not anything more.... for $15 (150 minutes) a month. i rollover minutes so if i'm traveling and using more, no problem. if the phone dies, i spend $10 and am good to go. coverage on all my travels has been excellent.

kel

{ 08/30/2011 }

Customer service isn't the greatest but I haven't actually had much better at any of the cell phone companies I have been with. Their monthly plans I have had no problem with and they are the best out there. Especially since their is no contract and if I need to switch between different cards and minutes I can. There are draw backs because they are not a contract phone. You just have to look at you get what you pay for and my opinion is that Net 10 is the best bang for the buck. Mainly having to do with no contract so I don't have any extra fees, activations fees, this and that fees, early termination fees is I don't like the service. I have never had any problems with reception that I didn't get with other phones and have actually gotten better reception at work than all the guys with smart phones and contract carriers. According to the coverage map they have the best coverage too. We use them for my whole family and it's way cheaper than if I went with a contract carrier.

geegary

{ 08/29/2011 }

50 mins on the phone with their support and they tell me to call back in 24 hrs yea right NET 10 sucks the big one

LaMont Lewis

{ 08/29/2011 }

I like the simplicity of their plans. I had no real problems. However...Net 10 customer service is awful. So I'm good as long as there is no need for assistance.

LaMont Lewis

{ 08/29/2011 }

I like the simplicity of their plans. I had no real problems. However...Net 10 customer service is awful. So I'm good as long as there is no need for assistance.

Rexall

{ 08/27/2011 }

Terrible service! Tried to add time for 2weeks phone would not accept it.Now the phone has been deactivated and they tell me I have to reactivate it and get a new number! Customer service sucks, puts you on hold forever, then they cant help you.Do not buy this crappy product! The congress needs to put a stop to this rip off!

ALW

{ 08/26/2011 }

My phone has been deactivated 3 times through no fault of my own. I am supposed to be enrolled in their monthly plan. It did not work and they didn't add minutes. They finally fixed it and then one day it stopped working even though I have 11 service days left and 730 minutes. They suck. I'm done with them.

sead

{ 08/26/2011 }

net 10 sucks.nothing but problems with them.Reception is week and customer service is awfull.would not recommend to anyone.

JohnyAloha

{ 08/26/2011 }

If a 'zero' were available for Customer Service, that is what I would rate it. Why? Because the average wait time for me has been OVER 50 minutes and I have had to make a least 5 phone calls to get my phone activated in trying to keep my old NET10 phone number. Activation online said my old phone did NOT exist even though it showed its serial number as my 'Current Phone'. I will advise ALL my friends and family NOT to use Net10 or TracPhone (parent company). Coverage is very limited as well.

Bridget White

{ 08/25/2011 }

If zero stars were an option, I would have selected it.

Net10 has awful coverage, program support, and customer service. Based on the reviews of this site and others, I switched my family's and my service to Net10 and have had headaches ever since.

First, they could not program my husband's phone because their computer kept generating an error whenever they attempted it.

It took them 2 days to fix the programming error on their server's side. Aterwards, they were able to program my husband's phone, but cell phones within my husband's area code could not call him.

It took three days to get someone to understand what I was talking about. All of the Net10 customer service representatives that I dealt with had a hard time understanding English and kept making do this stupid test where the rep would call my husband's phone from a Net10 landline and when the phone rang, they would declare that either was no problem or that the problem was fixed.

Once I got someone to understand me, Net10 was able to fix the problem so that cell phones could call but no one from a landline in area codes outside his area could call.

Three days ago, someone at Net10 had me reprogram the phone and after 3 hours of waiting and programming, people calling from landlines outside his area code still could not get through.

Then with my phone, I signed up with Net10 one month before my husband switched over. I signed up for the autopay $50 plan. At the end of the month, my service was shut-off. After inquiring why my service was shutoff, I was informed that I could not enroll in automatic pay until the end of the month. So after reactivating my phone, I waited until 3 days before the plan ran out and enrolled in the autopay. Again, my service was turned off. I called Net10 again, and was told that their system had an error that prevented my account from being enrolled in the autopay and that I would have to call at the end of the next month to try to enroll.

Instead of calling Net10 at the end of the month, I am calling another provider. Most of the times that I called, I had to wait over 20 minutes to talk to someone. A few times, their automated phone systems stated that they were too busy to take any calls. Very few of their employees understood English enough to grasp the true nature of the problem.

I would never recommend Net10 to anyone.

Thomas Brooks

{ 08/25/2011 }

I cannot express how unhappy I am with Net10 service. The monthly plan is still Minutes based, their Customer service is unhelpful. Their Internet is VERY limited, and is NOT a full service Browser. Be careful bringing your number to their company, as porting it back from them is very difficult, and you will get no help from their end (I had to call my old provider.) If this site would let me, i wouldn't even give them one star.

julio

{ 08/24/2011 }

good phones,nice plans and service.customer service not very helpfull.they have improved their service and you can activate,port number or change your phone for a new one very easy thru their website,anyway i have been with net10 for 2 years and the customer service is horrible.hope net10 can improve their customer service and they will get more customers.hope don't have an issue with them,the customer service can be a pain so good luck

Susan

{ 08/24/2011 }

I brought net 10 for my son. We put minutes on it the first day like 750 minutes. It worked ok. The next month I decided to go with unlimited minutes for $50. The phone took itself out of order. I called net 10 whose customer service is horrible. The people are more than willing to help but they cant. The dont know anything. All they do is tell you your phone does not work (like you don't know that). I had to wait 5 days for the new phone THEY sent a new phone and when I called to activate it. It wouldnt work. I had to wait 3 to 5 days for a new sim card for the new phone. They keep turning the phone off. Net 10 sucks bigtime. They dont want to refund my money so after my month is up I am done. I'll go with a new company. And tracfone is no better. Cheap products, cheap service, will leave you with no custumers.

Dean

{ 08/24/2011 }

Horrible Customer sevcie got phone on 3 occasions that never worked added $100 in air time and never got to use it. Manager told me to return the phones they had sent and would refund phone purchse and airtime. Sent items back was told 30 business days for refund. after 30 days was up called again said problem and was told 30 days more for refund. Now I call and they push me from supervisor to supervisor and put me on hold and then line goes dead. I would not suggest net 10 as a resource for cellular service if you are smart get a plan it will work and they will not steal from you. My next stop is the AG.

Francis

{ 08/23/2011 }

been with them for 2 months.Horrible Cust
service Added minutes and deactivated my phone anyway so i almost lost my number
which is a number for business i've had for 10 yrs. They did finally retrieve th number but after telling they me couldn't. The CS finally got around to talking with the port dept and resolving the issue. I'm going to consider VM soon
1 star not 3

Mellonee

{ 08/23/2011 }

Have had a Net10 phone for about 8 years -- have never really had a problem. LAST NIGHT they sent me a text message telling me to call to avoid disruption in service. Today my phone was deactivated and there is no record of it on website. Was told by some incredibly insipid girl on the phone that they had made upgrades and I needed a new SIM card that they could NOW send me which still leaves me with no coverage. I told her thank you very much to not helping me at all to which the stupid ninny actually said "thank you" to. I will buy a new phone tomorrow that is NOT Net 10.

Jane

{ 08/23/2011 }

Have had Net10 for 3 years and use the Easy Minutes pkg. It worked up until about 6 mths ago and now it is a total frustration. My credit card is billed monthly but the minutes are not added. I call customer service and after about 1-1/2 hrs, it sometimes gets fixed. This last time, last week, the 4th rep I was transferred to deactivated my phone. I had to wait 4 days for new sim card. Minutes still cannot be added and the "manager" (who was my 5th transfer) said the problem still exists and she will submit a ticket and get it fixed....I highly doubt it. Now, as far as reception it's great, I get service almost anywhere in the country. I don't live in BFE, I'm in Dallas area; I did read my contract, I do understand phones. I also understand what Customer Service SHOULD be as I was a CS Director before retiring. The customer service is just about intolerable and in addition to not getting any satisfaction, it is frustrating to not be able to understand what is being said. I'm about ready to give it up. Ain't worth the hassle.

John

{ 08/22/2011 }

Rarely adds my automatic minutes every month. Even though I have over 600 minutes, the add on minutes every month have not been added. When the minutes get to zero, the phone doesn't work and I try to resolve the problem on the net. Never once has this worked. I end up calling customer service in the Philippines and eventually the problem is resolved after at least an hour of screwing around with them. What a joke. Makes one wonder why they can't resolve the problem after three years.

Mark K

{ 08/22/2011 }

Just horrible. Tech support is not supportive in any way. The call quality on three different phones was very sub-par. Many dropped calls.

pauline

{ 08/21/2011 }

THis net10 service has been horrible. THe first 10 days after activation, my service was deactivated twice. Trying to communicate with English-as-a second-language person was also a nightmare. I was in National park when my service was deactivatd and the serial # was on my phone yet the phone could not be turned on. THis has been a very frustrating experience. Beware!

Timothy

{ 08/21/2011 }

I currently use this service and their customer service stinks. They also have fouled up my phone for 2 weeks or more three times. It currently is out of service due to the fact that they fouled it up 3 times since August first, and now want me to call their customer service again to fix the problem.

TParker

{ 08/20/2011 }

Luv it!! I am a consultant therefore I travel 24/7 across the US and it works GREAT!! No problems. MUST BUY!

Stacy

{ 08/19/2011 }

Just had my phone for a week. Started with a $20 card just to try out my first pre-paid cell. activated my phone online and my phone acknowledged my minutes/activation in less than 5 minutes (web site says it could take an hour). minutes do disappear faster than you think they will but you know what the rate is upfront. they have the unlimited for 30 day plans so make the best decision for yourself. my reception gets a little fuzzy sometimes when i'm driving, but i work in Kentucky where the hills tend to mess with reception no matter what phone service you use. The LG qwerty phone is very good. the FM tuner is a nice feature. i dropped it while jogging the day after i bought it and it still works fine. all in all, it's been a good experience. judging from the rest of these reviews i probably won't be looking forward to interaction with CS, but i paid $30 for the phone and $20 for service. if it becomes a hassle it's not like i dropped $400 on an Iphone. I'll try another provider if CS ever becomes an issue.
On the posting front.....looks like some of these agitated and angry customers need to read their service agreement before blasting someone for something that is in black/white on the website (i.e.- $0.05 texts, calling areas, pay-as-you-go vs unlimited 30 day plans). Ignorance is not an excuse. And, this isn't Verizon, Sprint, AT&T.....if you live in BFE you're service is probably not that great no matter who your provider is. Pre-paid phones "utilize" larger companies networks. you do not have the same access as AT&T just because you bought a Virgin Pre-paid cell. you get what you pay for.

WW486

{ 08/19/2011 }

I have used net10 for many years. I have always had good reception, no problem with adding air time, minutes always roll over. Customer service is no worse and maybe even better than my daughters pre paid carrier.

Kevin

{ 08/19/2011 }

I have never had bad reception with Net10, and my few experiences with customer service wer pretty reasonable, but I may have gotten lucky. As for what "kim" said about texts, I think that the .5 minutes text cost is only if you are not on one of the monthly plans. That doesn't make sense, but I read another review that said that if you buy the $20, $30, $45, $60, or $100 Pay As You Go cards, then texts cost the .5 miutes. However, I think many would consider it a lie of omission if you only get the advertised text price on that one payment option. I bought a $20 200 minute card, and instead, when I activated it, it gave me the $25 750 minute plan. I saved five dollars and got 550 free minutes, and the customer support said my only option was to use up pthe minutes and add another card. But I noticed I was losing

Kshama

{ 08/18/2011 }

If there was 0 star, I wld give this service a 0 star rating. I was not able to make or receive calls for more than a week, and each time the tech support cldn't fix the problem. And this was when I had more than 1000 minutes of airtime. For anyone wishing to buy a prepaid, pls do not get a Net 10 phone.

unhappy

{ 08/17/2011 }

would give negative points if i could. the parent company of net-10 is tracphone and have the most horrible customer service with representatives that do not speak english. their phone malfunctioned (at no fault of mine) and the replacement was not a new phone. then it has taken over 20 phone calls at 1 to 1 and a half hours each call to get my number transferred and the phone keeps deactivating. **MOST HORRIBLE SERVICE EVER**

Bill

{ 08/17/2011 }

WORST SERVICE EVER! STINKS ON ICE!
1. Phone NEVER worked
2. NON-Customer Service is a JOKE!
3. 35 Days after phone retuned STILL NO REFUND!
4. Spent OVER 4 Hrs. on hold and listening to Robots read a script, 5-6 calls to CUSS-tomer service!
5. If you have High Blood pressure, you'll stroke out with these IDIOTS!
6. Owned by Trcfone, names include NET 10, STRAIGHTTALK, and TRACFONE, THEY ALL SUCK!

Rita

{ 08/17/2011 }

People need to know that if FedEx delivers the package, the only option you have is to sit at home all day and wait for them. You cannot have FedEx hold the package at their office so you can pick it up at your convenience. I just hope I'll get a refund since I can't get my package.

esteban

{ 08/17/2011 }

well net10 has improved their service a little but i agree,customer service still is a joke,just pray don't have an issue with them,in my case i have had luck and the service works as described by them,i ported my number in less than 1 hour thru their website without problems,iam in the pay as u go plan and the service is excellent till now so i think net 10 must improve the customer service attention and many people will go with them since the wireless plans are excellent.by now iam happy with them for the service but not for the customer service.

gil

{ 08/16/2011 }

I've had the service for three+ years and we currently have three phones. We have two super-cheap phones that work fine but don't get a whole lot of use. My daughter's phone took about 3 weeks and 20 hours worth of calls to tech support to get it working right when we first got it. It worked for a year, but she let the service expire. Now we are attempting to reactivate it and it's starting over. After 4 calls and 3 hours I gave up and got a refund. That only took a half-hour, if it worked. (That's record time for their tech support.) I'll check my credit card carefully over the next couple of days.

Their tech support is the worst.

Rita

{ 08/16/2011 }

I can't attest to what happens after you get the phone. I CAN tell you that the phones that are shipped FedEx, for some stupid reason you can't pick up the package at a FedEx location, they have to deliver it to your residence. If I could sit around home all day long waiting for FedEx, I wouldn't need a cell phone.

lj

{ 08/16/2011 }

I am manager of a retail store that sells minutes. I have an elderly couple that buy from me because I will enter their pin on their phones. Recently they bought minutes, when added to their phone they received the minutes but not the days. To make a long story short, they used a lot of their minutes, I used minutes on my personal phone, I tried to call from my store phone--- recording said the wait would be 15 minutes. Never happened. We finally gave up. These are people on a fixed income. If I were a executive in this company, I would be ashamed to do people this way.

Sean Sanders

{ 08/15/2011 }

I'll give this phone and service a three stars. I would give 4, but as most have said the customer service is horrible. The few times I have had to use, I have had to wait 30-40 minutes. That is unreasonable. As far as phone quality, and signal quality, their service is good. It's affordable, works all the time, and I have signal where others don't. Just understand that if you use this service, you can expect long waits and the rep may or may not be easy to understand.

alex

{ 08/14/2011 }

Net10 is a horrible. I just bought my son a phone and got the unlimited min. We called and activated the phone and NOTHING it would not do anyting no calls txt or internet. I called customer service and after being on hold for 16 min I got disconnected called back 12 min on hold and after explaing the problem I was again disconnected. I was calling them off my own cell but after 5 calls and 3 disconnects I still had a non working phone. End result I sent the phone back. Net10 has the worst customer service.

JeninOH

{ 08/13/2011 }

I had a net 10 phone for about a year and decided to upgrade, I could not do it all online so I had to call. My boyfriend decided he wanted to join too and so I bought him a phone and card for the 750 min plan. They ported out his number without a problem from his old phone company, but then it only gave me 10 MIN of service. I had to spend over 100 hours of my time to fix it since calling customer service is not free and when they said the wait should be about 15 min.... I gave up after an hour... I finally found another number to call for them and I was not on hold as long but we had to spend 20 min reprogramming his phone, we finally got it to work but I was out 100 min. and they would not fix it, since I had just added the $25 the day before I feel like they should have re added another 750 min and started my time over since I used up so much time on THEM, but NO.... I like the phone and features... but the customer service SUCKS

kim

{ 08/12/2011 }

i was made to understand that sending a text only used 0.5 of your minutes.. mine takes of 1.0 min each text i send..am i wrong????

mavig

{ 08/11/2011 }

Terrible customer service. Expect a hold time no less than 30 minutes, but pwords of an hour and a half. Webpage access to account is often not reliable and you're asked to call the toll-free number. WQhen a problem with the phone, you can report it online. Expect a call to resolve the problem after a week.

If you for sure need to know your phome will work, you do not want Net10.

Price is great. Good luck!

Christina

{ 08/11/2011 }

Like everyone everyone else said don't buy this phone, if you may ever need customer service they provide no service for customers and when it comes down to it you will need customer service so after 5 years I will be gEtting new service that can actually answer and support customers

disgruntled

{ 08/11/2011 }

I have had a NET10 phone for 7 years. Recently due to a technical error by NET10 the removed 1190.00 minutes from my account. After days of trying to get them to make it right, their loss prevention department said I will not get the airtime back. How is this any different than stealing? I can no longer reccomend to anyone that they use NET10.

Toni Rhoades

{ 08/10/2011 }

The coverage was great! That’s the only good thing I can say about them! The customer service on the other hand is the worst I have ever dealt with! My husband and I both had them. My husband walked into the pool with his phone while on vacation. I had already wanted to upgrade my phone, and thought this would be a good opportunity to do that, giving him my old phone. I could not get it done on line and decided to wait until we got home. We had an old phone that had not been activated yet, I attempted this on line and again the web site kicked it out. When I called I was told the phone was outdated and they would send a replacement (to my home address). They gave me the model number. A few days later it showed up at home with the model number I was given, and I activated it with my husband’s phone number. I had called to switch to my new phone later on the same day that I called for my husband’s phone. I was told that the phone would not work in our area and they would send me a comparable replacement phone. When it didn't arrive (to my work address), I called again and was told that it had been sent. I asked for the tracking number and was given the tracking number of the first package that contained my husband’s phone. This happened several times with different people on the phone. They couldn't understand what I was trying to say, and I couldn't understand what they were saying. The gist of it seemed to be that I was being accused of trying to rip them off. It didn't seem to be a problem to them that I wanted to return the phone that I could not use. They kept insisting that I already had my phone! Not only was it the model number given for his phone, but also it was delivered to my home. I gave them my work address for my phone, I never did receive. I took it back to Best Buy, and I have switched companies. I must have wasted at least 10 hours of my time and phone minutes! I will never use this company again, and will tell everyone I know that they are con artists! After everything with my husband’s phone he hates it and wants my old phone! The problem is that I refuse to waste 2 hours of my time on them!

Elisabeth

{ 08/10/2011 }

They should indeed make "0 Stars" an option when rating. This is the worst experience I have ever had with anything I've ever bought! Cell phones should make your life easier, not harder, right??? Take my advice, try another prepaid company and STAY AWAY from Net 10! My phone keeps deactivating, and no one at customer service seems to be able to tell their rear end from a hole in the ground, nor can they speak very understandable English. Also, the website is horrible...I've tried multiple times to get my phone to do what I want it to do, and I keep getting circular links. It's driving me crazy, and I cannot wait until my minutes are finally gone, and I can try a different service!!!!!!!

@Pat

{ 08/09/2011 }

Tracfone sucks, I agree. Try Page Plus. Their tech support is in the US, based in Ohio. Page Plus uses Verizon's network so if Verizon is good in your area, you are fine.

jojo

{ 08/09/2011 }

This could be one of the worst companies I have ever dealt with. Seriously the worst cell phone I have ever owned. This service is an absolute joke and I would not use this plan if it were free. Just an absolute nightmare. Keep your money and ANYTHING else.

Pat

{ 08/09/2011 }

Beware: This company likes to cheat you out of your minutes and days - I had the $50 unlimited plan for a while but I rarely used more than 300 minutes so switched to $25 with 750 minutes. I went back into my account before the end of my month and canceled the automatic pay - service went off and I began looking for another phone company - a day later, my phone rang and it showed I had 29 days and 750 mins. I emailed - calling India for customer service is awful - and said i would go ahead and keep the service for the month but they had to correct and cancel the auto pay and the date for the service to end since it was out for almost two days. Now, they took away my last two days of service for the month and added the auto pay again so i lost money on this deal over and over. Don't you love it when the customer no service rep tells you it is costing you minutes to talk to them and "Do you still want to stay on the call?" what kind of outfit is this? No company ever charged for calling them for their mistakes especially!!!!! I will submit complaint to FCC and to BBB. The BBB is wonderful and gets results quickly. I am tossing this phone when this is corrected and will not use any service that does not have customer support right here in the USA.

VAB

{ 08/09/2011 }

They really need to get their website working properly. Tried to txfer # to new phone and could not do it had to go on FB page for help. Now trying to add minutes through my account and can't get in. Someone better wake up over there and fix this problem or there might be a mass migration to VM.

Cinna

{ 08/08/2011 }

My daughter had purchased an LG 800g for 49.99 with the money she had earned during the summer. Come to find she was having difficulties using the picture messaging, so I had called Net 10 and they had informed me that the phone was defective and that would send a replacement phone which was a Motorola EX124G. When we finally received it and tried to activate it, they said the phone would not work in our service area. So they said they would send us a new phone which was the LG 501C which is only 39.99 and that she would be given compensation minutes for the inconvenience for their error. When we got the phone we had it activated, but realized that the phone did not have the same applications as the other phone she had originally purchased. So I had called them up to see if she can be compensated for the money lost on the replacement phone and the time she had lost cause of their inconvenience. After being on the phone several times to talk to someone about this my wait time was approximately over an hour, they only wanted to compensate 20 to 30 minutes. Every time I asked to speak to a supervisor I was transfer and disconnected. Needless to say I am not very happy. Twenty minutes I figured with the 200 min equals out to 10 min per dollar purchase. At the 750 min plan it equals out to 30 min on the dollar. Since she paid 49.99 with the first phone purchase the phone she received was 39.99 that is a $10.00 loss on her part. Even if they gave her the 20 to 30 min she is still looking at anywhere from a $7 to $9 loss. So in retrospect my daughter has now lost $10.00 of her hard earned money,time and energy wasted on trying to fix their mistakes, and the company made a profit off of 13 year old. Wow a big cooperation like Net10 feeding off their own errors, hard working people, and innocent kids working hard to become independent. Way to make a buck Net10!!!!

Tricia

{ 08/08/2011 }

Not the best website and prayed I wouldn't have to call customer service but just bought a phone, ported my old number, and added minutes with no issues. Took about 12 hours from start to finish. Wish they had some sort of tracking page where you could see where you were in the que but some patience and following the instructions to the letter were key. Unless you are constantly on the phone, I can't imagine going any other way than prepaid

hotsummer

{ 08/07/2011 }

Service itself is ok, but heaven help you if you need any support. I have had service for a couple of years; now that I'm trying to upgrade my phone I see had bad it is. It is not unusual to wait days, if not weeks in some cases. I would weigh that when choosing.

Bill

{ 08/06/2011 }

Network is not available for 5 days now....Hours on the phone with 4 different people from other countries and my problem still exists.They lie and cut you off,they all have no clue.I made the mistake of being paid up until next Jan.One preson had the nerve to tell me that the cell phone towers were being worked on in my area and service would be restored in 24 hrs........that was 3 days back....Never again with them...My bad!

paintedpleasure149

{ 08/05/2011 }

If I could give it less than 1 star I would. Purchased phone and 750 minutes from Net10 website. Phone was defective out of the box. I can't be heard when making or receiving calls, I can hear the other person but he/she can't hear me. I have been trying to get phone fixed or replaced for the past 3 weeks. I speak daily to one of their customer service reps (based out of India). Each time they have to open a 'new' ticket because the person before them 'didn't record it correctly'. Then he/she calls me on the phone to confirm they can't hear me, then tell me it will be resolved within 72 hours. Then I get another call and/or email saying I need to contact them. I am on my 15th 'ticket' with no end in sight. In the meantime I am out the cost of phone and $25 for the minutes (which are set to expire in one week, even though I haven't been able to use the phone). I just finished talking with yet another rep who kept saying "rest assured that you already will get new phone when we troubleshoot this phone to make for sure what is causing trouble".
Here is past of the email I received from them earlier today which led me to make this last call....
"We try to call you today August 5, 2011 at the phone number (removed for posting). We were routed to your voicemail. We need to speak to you directly to verify some confidential information's. If we have verified that your NET10 phone is defective. We will be processing a replacement phone to you. Please call us using the phone number listed below."
And so it continues. I have heard good things about the phone service (I wouldn't know since I can't use the phone) but customer service is a nightmare. Please be forewarned that if you have service issues you will be at risk for a stroke after dealing with this company on phone or by email. I have been getting the run around for 3 weeks with no end in sight. By the way I am going back to AT&T. Rates were ridiculous, but I could use it.

imarie

{ 08/05/2011 }

i just recently purchased my first ever prepaid phone a month ago Net10 is very easy and basic and very affordable i have no complaints

guest

{ 08/03/2011 }

AVOID! AVOID! AVOID! Danger danger Will Robinson. I rate these companies a 0 rating if I could. Net ten, tracphone, smartphone all owned by the same company and they will rip you off on purpose by outright stealing your minutes or using up your minutes/hours on their worthless customer service from "India" that you can not understand anyway. About half the time on my phones even with a good signal their phones will not be able to make a call because phone will say "no network or emergency call only or you have 0 minutes". Absolutely terrible phone companies. I can not believe the government has not cracked down on them by now, so I am urging everyone that is experiencing these crappy phone companies to write your congressmen & the FCC to complain. They are stealing your money and the government is letting them do it!!!!!

larry

{ 08/03/2011 }

0 stars if I could! Once again filing a complaint with the FCC. These people should be prosecuted to the fullest extent of the law for theft. Forget wasting your minutes using you phone on customer service "from India" they deliberately burn up your minutes on purpose. Use internet instead. I have 328 minutes left and trying like mad to get used up before days of service are gone so can throw in trash in a 100 pieces. But I can not use up because even though I have excellent signal phone will either say "no network or emergency call only or you have 0 minutes goodby" I can not understand why the FCC lets these people keep operating! I had a tract phone that has same problems. AVOID any phones associated with this company at all cost! I urge everyone to file a complaint with the FCC maybe if they get enough complaints they just might do something about putting them out of business. But don't hold your breath! They sell you a service but don't provide it is stealing plain and simple.I just wish I could say some cuss words on this review or better yet be able to meet them in person for some one on one action! At least I could get a little satisfaction that way. YA!

DeJay

{ 08/03/2011 }

net 10 WILL never get any better,sad to say they will always have customer but not customer sevice,yeah they suck!

Richard

{ 08/02/2011 }

Absolutely the worst customer service of any company I have ever dealt with. 4 1/2 hours of the phone trying to activate a phone they sent only to find out that it was the wrong phone. Then got disconnected. Wait times for any service from them were from 30 min to 1 hour and in some cases they wouldnt even let you wait. There are other phone companies out there...suggest you look there.

Tony

{ 08/02/2011 }

Countless people have had there minutes and service days stolen by Net 10. Net 10 should be prosecuted for these crimes.

Tony

{ 08/02/2011 }

Net 10 is horrible. I had a Net10 phone that broke. Ordered a new one and activated it with my old number and 346 minutes and 22,000 pus service days. Instead, they sent a new number and I lost all my minutes and service days. 30 minutes with customer service and they had to send a new sim card. Three days later put in new sim card and called then as instructed. 2 hours with cust service and I had my minutes but they could not give me all my service days, only 5181. A 750 minute card came in the box with my new phone. Net 10 has always given extra minutes with their phones so I added the card and BOOM! All my minutes and service days were gone. Customer no-service said "sorry" nothing we can do. What a scam. Why in the world would I give up 5181 service days that I fought for 2 hours to get for 30 days service? The printing on the airtime card is deceiving, with the notice about losing your minutes and service days on the bottom AFTER you followed the directions for adding the minutes! Net 10 is complicated, they trick you, they keep you on hold for ever, and then say "sorry" nothing we can do. STAY AWAY FROM NET 10!

Sammy

{ 08/02/2011 }

Right from the Net10 Website! Read before you complain

NOTE: IF YOU CHOOSE TO SWITCH FROM PAY AS YOU GO SERVICE TO ANY OF THE NET10 30 DAY MONTHLY PLANS, YOU WILL LOSE ALL UNUSED AIRTIME MINUTES AND SERVICE DAYS ON YOUR PHONE. A SWITCH FROM PAY AS YOU GO TO A MONTHLY PLAN WILL INVOLVE RESETTING YOUR PHONE TO A ZERO BALANCE FOR AIRTIME MINUTES AND SERVICE DAYS BEFORE YOUR NEW MONTHLY PLAN MINUTES AND SERVICE DAYS WILL BE LOADED ON YOUR PHONE. IF YOU ARE ON ANY 30 DAY MONTHLY PLAN CARD, YOU WILL LOSE ANY REMAINING UNUSED SERVICE ON YOUR PHONE IF YOU ADD A PAY AS YOU GO CARD OR ENROLL IN AN EASY MINUTE PLAN.

VAB

{ 08/02/2011 }

I see a lot of people complaining about mistakes they made and wanting retribution from Net10. You people obviously think you are owed everything in life, from a business standpoint, tough! For legitimate issues go to their Facebook page they are very responsive, they activated my phone in 5 minutes. Also the website doesn't seem to be working as well as it used to, very slow and gets hung up. Not a bad company, just wish they had better phones, the LG900g isn't bad for the price. I tried the LG800g and learned a valuable lesson, never purchase a $40 touch screen phone.

Carol

{ 08/02/2011 }

This is the worst phone, and worst service, I have ever had the misfortune of dealing with. Last month I bought the wrong card for their $50 a month plan with 750 mins. I had about 3,659 minutes I had accumulated over the years, since I use this phone only when traveling.. as soon as I downloaded the new card, my minutes dissappeared. I called to resolve the problem and was plugged into, some man somewhere in India: I could not understand a thing he said, and wondered with our economy as bad as it is, why these companies don't employ Americans, people could understand. Well, after almost 2 hrs. of speaking to "Peggy" I was told they couldn't do anything for me. I had been with them for 4 years, but will use 2 tin cans and some string, before I would ever deal with them again.

patricia thomas

{ 08/02/2011 }

Net10 is the absolute worst organization I have ever worked with. We added 60 days and 300 min. of time to our fone Aug1 thru their internet, and it wasn't added to our fone. I called yesterday and spent 1hr. and 10min. on the fone, still not done. Today, I have spent another 1hr. and 8min. on the fone. So far, not corrected. They assured me it will be done in the next 4hrs. If not, I am calling my bank and stopping the payment and throwing their fone in the trash. They claim they can't void or refund. Plus the fact that we are dealing with New Dehli, India, and no one can speak clear English. If I could rate them with a 0 star I would.

Claudia

{ 08/01/2011 }

I absolutely HATE net10 customer service. EVERYTIME i call them, I spend over 25 minutes talking to someone. They take FOREVER to fix problems and answer questions. Today I called them, talked to someone for 35 minutes. She told me the problem was fixed. I realized later that the problem was NOT fixed. I called them back, stayed on hold for 45 minutes. 45 MINUTES!!! on hold! Never had this happen to me. Angrily, I hung up. Called them a few hours later, was put on hold for 24 minutes, until I hung up. I called again now and was put on hold for 29 minutes. Finally someone answered my call, while he was helping me with my problem..we lost connection somehow. I called back and was put on hold for 38 minutes before hanging up. I HATE HATE HATE net10. The ONLY reason I stay with them is because I hate to lose my phone number.

Steve

{ 07/31/2011 }

As quoted from the review: "Each time you add minutes to your phone, The new expiration date is added to the old and all minutes expire at the later date."

This is not true. I added 750 minutes and 30 days of service to my Net10 phone that had 222 days of service and 42 minutes of airtime. After adding the card I was left with 30 days of service and 750 minutes of airtime. I lost 192 days of service and 42 minutes. Net10 customer service refused to make this right. Net10 customer service also said that the minutes spent on the phone speaking with them about this issue would not be deducted from my account. Another untrue statement, the minutes were indeed deducted. Net10's refusal to make this right is clear evidence their poor customer service.

Bill

{ 07/31/2011 }

Radio Shack activated the phone I purchased there with the 750 minute monthly plan. 10 days before the month was up I received a text advising that I had 10 days left & I should purchase an airtime card. When I called and advised that I had been set up for an auto charge to my credit card, the guy signed me up with a new plan starting today. I wound up spending a couple of hours talking to 4 different people, including a supervisor, to hopefully get a credit for the new charge and a fix to my billing period. Add this problem to being without service for a couple of days till my old number was ported, I am not pleased. Plus, it appears anytime you are on the phone with them you can spend hours. But, I like the phone and the service has been good before and after the out of service for the porting. I'll post an update if they don't get the double charge problem fixed.

Dave B

{ 07/31/2011 }

Net10 has horrible customer service. Often the line is just busy for hours at a time, other times you are put on hold for an extended period before being connected to a service rep. Often the service reps are based in thre Philapeans, Mexico or perhaps India. The phone connnection quality to customer service is terrible lots of static, background noise, dropouts etc. Very often the reps are extremely difficult to understand. They will ask you for the same information over and over and over and over again. They are incapable of solving even very basic problems in a reasonable amount of time. You will most often find solving a basic problem like getting the correct number minutes and days put on your phone will require mukltiple phone calls, endless transfers to "supervisors", endless repeating of your problem and being told ting that are not true repetedly. Email service is just as bad and basically has NEVER solved a problem for me. I have spent as much as 6 hours over several days trying to get basic problems like correct minutes credited. It is a horrendously badly run company and has the worst customer service of any that I have dealt with. They should not be allowed to do business in the U.S. Read the reviews on any of the sites and you will see huge number of complaints for tracphone, net10 and straight talk all owned by American Movil. The worst telcom company on the planet.

Hansen

{ 07/29/2011 }

These guys are horrible. I bought the phone from Walmart and then wanted to sign up for a monthly plan that automatically renews. Every month, they would de-activate my phone. I would have call them and have them reactivate it (which took 2 days) - and their customer service was terrible. The people that took your information had no power to assist you.

Each time after speaking with them, they said, I was enrolled in the automatic monthly pay program. So, dumb me - had faith that I wouldn't have to call again and reactivate my phone.

The third and last time I called to have them reactivate it, they said I would have to get a new phone number, because mine was gone.

That was the last straw. I have dropped their service. Don't use these guys. They will cause you more trouble than finding a better quality plan.

Stephanie

{ 07/28/2011 }

This morning I purchased a $25 dollar card to add minuits to my phone and it erased the 30 minuties I orginally had on my phone and net 10 would not give me back my minuites

nej

{ 07/28/2011 }

First of all, just to let you know I am a stay at home mom who homeschools my kids. I have always taught my kids to be polite and respectful to others in any situation. With that said please forgive my for the harsh words you are about to read. DO NOT, buy a Net 10 phone!!!!!!!! These people at customer service are absolutely the most hard headed narrow minded people I have ever had to deal with in my life!!! My daughter saved her own money to purchase a phone and a 900 minute card. It has been a constant battle for over thirty days to try and get the phone working properly. I could not get them to understand it was defective. Finally after a month and approximately 25 phone calls, I explained to them I just wanted a refund for the phone and minutes. I tried to transfer the minutes from the Net10 phone to my Tracfone. After many more phone calls and sending me 2 new sim cards for my tracfone, they informed me I can not transfer minutes from a net10 to a tracphone. Okay so I told them I just wanted to return the net10 phone and be refunded for the phone and the minutes. After 1 hour and 16 minutes the idiot understood I wanted a refund. I sent the phone back. One day after that my tracfone was disabled! What the hell!!!! They transferred the net10 number to MY tracphone! I NEVER authorized this!!! How can they do this!!! I have had my tracfone and same number for years and never had a problem!! Another sim card being sent for my tracfone. Oh my god. So i get a phone call today saying this is tracfone and they can not refund the 900 minutes. She says there is no record of me adding the 900 minutes to the net10 phone. I say to her, let me get this straight you are calling me from tracfone to tell me that you can't refund my net10 minutes that I added to YOUR defective net10 phone? She said yes they are the same company, net10 and tracfone. Then why can't they transfer the minutes to my tracfone? There was no problem transferring the net10 phone number to my Tracfone WITHOUT MY AUTHORIZING IT!!!! THESE PEOPLE ARE DRIVING ME COMPLETELY INSANE!!!!!! This can't be legal! STAY AWAY FROM NET10!!!!!

merlin

{ 07/28/2011 }

My dad has a simple Net Ten phone.

For whatever reason he has no longer had rollover minutes at all. This has been going on for four months now. I called the Net Ten folks on his behalf (if you will) to no avail. I e mailed them on his behalf (if you will) and they e mailed back an advertisement of some sort and nothing more.

My dad is very much a senior citizen. He is a swift dude in that he totally learned how to use a cell phone after only ever having a land based phone line really well. He keeps good track of his phone and everything. But his minutes no longer roll over because of a mystery?! I dunno. It is weird.

So. I do not think Net Ten is really good. It is weird to have your minutes roll over nicely and then just have that stop without any notice or anything. Just so weird. He only ever calls folks and receives calls. That is it. He does not text message or anything else.

M.V. Reed

{ 07/27/2011 }

I have had Net 10 service for my cell phone for 4 years. My complaint is my problems with buying more minutes. For the 4th time when I tried to add minutes on line, the site told me I had run out of time & would have to start over. I had to call Net 10. The person who answered had a heavy accent, which I have no difficulty understanding. I gave him the info he requested. Then he informed me that my transaction was denied. Of course, he couldn't tell me why. I am ready to throw the phone into a pond & buy from a different company.

m12w12m60

{ 07/26/2011 }

Have four of the Samsung T401G phones using AT&T network and the $25 monthly plan. Previous reviewers are right, the outsourced customer service is pretty much worthless, but that can be fixed by calling the corporate office instead. They have always fixed problems, whether NET10's fault or mine, quickly and professionally. I have no complaints whatsoever otherwise. I'll find out more the first time we travel with these phones.

Ron

{ 07/26/2011 }

When I first got the phone it worked great. I convinced my wife to switch over from verizon. Slowly over the past two years the service in our area has gotten worse and now we can only make emergency calls in a lot of places that had good coverage in the past. Net10 support cannot tell me why or what to do about it so we will go with AT&T.
;~(

stan baker

{ 07/25/2011 }

I have been a customer for over 6yrs.Because I bought a 750 minute card, they wont work with me and except my error,and i have 500 minutes left and they are shutting off my phone , unless i but another 750 minute card, I lost all the days I built up over the years of activation, they dont care about there customers as they say they do, Id not tell anyone that they are good company,they totally suck.

Mosrite

{ 07/24/2011 }

Phones work great, 25 dollar monthly plan is great... at least once a month they goof up your account, then be ready to spend about 100 minutes of time you paid for talking to their totally useless service reps.... like being in hell

Thomas

{ 07/23/2011 }

I have a number with Net10 and have had it 4 years. I have switch phones several times and yes customer support sucks. Best time to call is before 9am. My experience has shown me that the best problem solvers work early shifts. When buying any phone find out what cell towers are nearest your location. Pick the phone and service with the company whose tower is the closest to where you will be using the phone the most. Research the phone you are buying, just Google the model number reviews. All phones are not equal. There are lemons. Think before you spend your hard earned cash and use your PC to find the best phone and service before you purchase.

Joseph Jackson

{ 07/23/2011 }

Net10 has the WORST customer service of any company I've every dealt with. My phone that I purchased from them hasn't work since May. I've received 3 SIMS cards,each time the different rep telling me that this will fix the problem. No luck. I've asked numerous times to just send me a new phone in working conditon with the number I have and I'll send back the other phone. Words cannot explain the fustration and time I've spent trying to talk to them. I've had over 4 case numbers with the same phone. I keep hoping the next call will fix everything. NO Luck. If you decide to get a NET10 phone, you better hope like hell that the phone works and you don't have to call customer support.

Amy

{ 07/21/2011 }

Cheap phone service works. But you get what you pay for service wise. If something goes wrong forget about it they can never seem to get their act together and actually fix my account issues. It's really bad don't waste your time.

Stephanie

{ 07/21/2011 }

Just got off the phone with Net10 customer service. Wow! They are awful! The rep I spoke to hardly spoke english, and instead of helping me nearly cancelled my service.When I asked to be trsnsferred to a supervisor, he didn't offer an apology or try to help either. I figured ou how to fix my problem while I was on hold (forever). I've been happy with Net10 phone service in general, but after this experience I can't recommend it. I mean, if something goes wrong, you're basicaly on your own!

Sue

{ 07/21/2011 }

Phone was fine until ability to make and receive calls stopped working. Customer service totally worthless, via phone, internet, and forum. Obviously the company doesn't care about keeping customers.

Mike

{ 07/21/2011 }

A friend of mine was using a Net10 phone and told me get one but I was kind of (I dont know) but I seen the phone and kept comparing his coverage with mine as we were all over the place working and his did better than my ATT coverage so I finally gave in and went to Net10 and glad I did. I have been using the LG 900g phones for around 6 months now and my wife and I and have been 110% happy with them. I get as good coverage as I did with the big name companies I was with. I get no dropped calls like I did w/ATT and I am saving around $50 a mo. which in itself is awesome not feeding them corperate money suckers. Anyway I would recomend Net10 to anyone looking to save money monthly. I primarily use my phones as phones not to do video and all that other stuff so it works out great for me. Thanks Net10 for great service. It only took about a week to have my old # transfered to my new phone also so I kept my # I had for years.

Stephanie Lugo

{ 07/20/2011 }

I used Net10 for a year and have relatives that have been with them for years already, and all -including me-overall satisfied. (NOTE: I left them in order to get a better deal for a family plan from another carrier, but wished I had stayed with Net10 - probably will return soon)! Net10's biggest failing is their "customer service". Terribly poor. Their phones have improved as of lately (I've heard great things about the Samsung T401G and the LG900G), and their plans are just superb, affordable and flexible. I would truly recommend anyone in search of a good connection service, affordable and flexible plans, and pretty good devices to give Net10 a try.

Guest

{ 07/20/2011 }

I had a Net10 phone and things were going fine until it stopped working and wouldn't charge or turn on. At the time it went down it had 2350 minutes on it, which I had accumulated over the past few years. So I bought another phone to replace it and called customer service in order to transfer my phone number and minutes to the new phone. I told them I was unable to turn the old phone on but that there was 2350 minutes on it when it went down. The customer service rep said he would check with another department about the number of minutes on the phone and when he came back he said there was only 604 minutes on it. I challenged that and he told me that since I couldn't turn the old phone on to "prove" that I had that many minutes then there was nothing he could do about it. I can't figure out what turning the phone on is going to do since previously he stated there was a record of the minutes he could check but the claimed record was far less than what I actually had. This is not the first time this has happened. Last year I bought another phone and called them to transfer the minutes and once again they claimed there were far less minutes on the old phone than what there actually was. In that case they did transfer them all in the end but in the latest case they refused to transfer all of my minutes, effectively stealing 1,746 minutes that I already bought and paid for. I would not recommend this company, Net10, or its parent company Tracfone.

DocJava

{ 07/19/2011 }

Customer service is really useless. You get what you pay for. The net10 people are unable to connect you to a real 411 service. They say that they are not responsible for 411 service (but they are going to charge you for it!). AVOID NET 10 if you want a REAL phone.

Steven

{ 07/19/2011 }

I neever had a problem with tracfone but i did have a major problem with net10

elizabeth

{ 07/18/2011 }

I hate this phone. The reception is horrible and to try and text is next to impossible.

bjsmiller

{ 07/17/2011 }

This is my second month with Net10 and I must say, so far, I am pleased. The reception I get is excellent and the coverage is much, much beter than I had with Virgin Mobile. Virgin Mobile messed me up by taking me off a roll-over plan and not allowing me to go back after I was assured that I could switch back and forth between plans, so now I'm with Net10. I love the fact that they not only have two plans with rollover minutes, but service days as well - which Virgin doesn't do (service rollover). I have had some minor trouble with dropped calls, but other than that, I haven't had any issues. I even did forget to load minutes on the phone before the previous month's expiration date, but the following day I had no trouble uploading minutes (from a card) via my phone and didn't have to call customer service. I was a little concerned because it took a couple minutes for my new minutes to appear, but now I know there is a delay. My service days and minutes updated as they should have and so far so good!

Yvonne

{ 07/16/2011 }

It takes forever to get someone, but once you do (in my experience at least) you are treated fair and all your questions are answered. I was on hold for 4 hours for customer service when I hit option 5 for tech support, so I grabbed my fiance's phone and dialed in and hit option 1 instead and someone answered right away, lolol, I was like "I am calling about some trouble I am having with my phone and I am still on hold on it and am calling you from my fiance's straight talk phone and got you right away..." Anyway, after a little giggle (you get what yoou pay for) the customer service rep listened to my problems I was having with my lg900g not being able to call or hear other incoming calls unless on speaker, she then promptly got my address info to send me a replacement phone for free after doing a test call to my faulty phone. Couldn't be happier, my phone will be here in 3 to 5 days and they send the packaging to ship them back the broken one, then she gave me a code to keep to keep my number and have it transferred once I get the replacement. Aside from the horrific wait time, I am pleased, just don't ever hit the option "all other technical support questions" you will be there forever, just hit option 1, lol.

Katie Heflin

{ 07/16/2011 }

Do NOT order through their online store. NET 10 took my money, then demanded a signature for delivery. After 3 days, when I wasn't home because I was working, they had the phones shipped back to them. Now over 150 days later I have yet to recieve my $218 refund. You never speak to anyone in america. And you are tosseed around from person to person. POOR CUSTOMER SERVICE!!!! Beware, they are THIEVES and WILL STEAL YOUR MONEY!

burned by net 10

{ 07/16/2011 }

Net 10 only received one star because that is the lowest rating. If zero stars were an option, I would have given it zero stars. Net 10 coverage is horrendously poor, I have to go outside to get any coverage, and even then calls drop more often than not. Worst of all, some voice messages and texts friends tell me they have sent NEVER arrive! And now, the phone's speaker is broken and does not let me hear anything, so people call, leave messages, and I can't retrieve them. Now I have to hassle with their "service" center to find out my default password the phone came with so I can try to remotely retrieve messages. Net 10 is of the worst purchases I've ever made.

Pissed!!

{ 07/16/2011 }

i just bought minutes and put em on my phone thats been sitting for awhile and its said they went through and then they were like welcome back i try to make a call and it said my service had been dectivated yet it says right on the fucking screen i have minutes and service days. im pretty dissappointed with my service i will not be going back!

Jane

{ 07/15/2011 }

After being N10 customer for ages, I dropped my service even tho I had 3400 minutes. Got cut off (deactivated) July 4th BEFORE midnight even tho I had added $100 mid-afternoon. 3 days later got reactivated - 1 day later deactivated again because they said I needed a new SIM card which would take 7-10 days to reach me. Rather than leaving the phone in service, they deactivated for the 3rd time in less than 2 weeks so I told them where they could put their SIM card and service (or shall I say "lack of". The "customer service" reps in India/Pakistan or wherever they are are AWFUL and I had to keep asking for repeats. NEVER AGAIN will I be a NET10 customer.

arstart

{ 07/14/2011 }

I have been on hold just a few minutes under an hour. I was on the phone for a long time a few days ago trying to fix my phone that was shown as deactivated in the middle of my time I had bought. If you want service - go anywhere but Net 10. They have the worst service on the planet.

arstart

{ 07/14/2011 }

Almost impossible to understand phone reps. My phone has several days and minutes left but shows deactivated. Had to go through hoops and a lot of time on the phone to try to resolve the problem. The worst phone service on the planet. Don't but a Net 10 phone.

Scott

{ 07/14/2011 }

I've been with Net10 for about six months now. Usually they're fine; nothing great, but they're cheap and you get what you pay for. However, yesterday my Net10 service was cut off. My phone now only allows emergency calls (or so it says, I haven't tried phoning 911). This is despite having more than a thousand minutes and more than two months of service days remaining. I have tried signing up to their online forum to seek help, but newly registered accounts have to be activated by clicking a link in an email WHICH THEY NEVER SEND. The only response I've gotten from their "Contact Us" page has been one automatically-generated email. Obviously, I cannot call them because my phone doesn't work.

If you are thinking of going with Net10, DON'T.

Gina

{ 07/14/2011 }

Don't buy this phone!!!! It gets terrible reception..Drops calls constantly and sounds like you are talking into a tin can..Bad Buy!!

Marvin Skeene

{ 07/13/2011 }

It a shame that Net10 lacks any notion of customer service; with very few exceptions it is absolutely useless. The only prospects of getting help is through their Facebook page or calling their corporate office (not the advertozed "CS Support Line"). Their phones have been on the cheaper side, but they have made improvements in the last two years. The Samsung T401G and the LG900G are worth mentioning. Connection services are consistently good, having the benefit of using AT&T and T-Mobile's infracstructre nationwide for the most part. The calling plans are very affordable, ranging from $30 (300 Minutes/60 Service Days) to $50 (Unlimited/30 Days), and many others in between, plus the flexibility of switching plans at will without penalty, either by purchasing an airtime card in thousands of known establishments or from their website. This flexibility has worked great for me, and it is a huge plus for Net10. I would suggest for anyone in search of a good, reliable and at the same time affordable cellphone service to give Net10 a try. I did over three years ago and am definitely a satisfied customer.

Brianna

{ 07/12/2011 }

Net10 has great phones and plans - excellent value for your money. The customer service is outrageous it is so terrible. When you call with a problem you will wait at least 30 minutes to even talk to someone and then the person that you talk to usually has a heavy accent and the place they are speaking to you from is full of other reps, so it is very loud and very hard to understand what they are saying.

We didn't have any issues until my cell phone was stolen and I bought a new one and had my number transfered to my cell phone. We spent several nights (easily over 10 hours) on the phone with reps, only to be disconnected before our problem was fixed. At one point they did manage to reactivate my new phone but it was deactivated 24 hours later at which point we had to call again. We were also charged an additional $26 and have spent several nights on the phone with them trying to get a refund.

When you call, demand to speak to a supervisor but try to do it in a non-angry way because we are getting hung up on if my husband speaks to angrily.

We are writing a letter of complaint to the Better Business Bureau.

Joann

{ 07/12/2011 }

I have been with Net 10 for over 5 years. I liked the flexibility of the plan, no contract and the cost. Everything is great as long a you do not have a problem. If you have a problem that's when things like this happen. Today, I called customer service and I told the rep; yesterday I lost over 300 mins. I wanted to see if they had a way of looking at my usage and to let me know what happened. I explained that I have a feature on my phone called Call Time. The usage showed Total outgoing 40 min and Total incoming calls 29 min. My card was for 750 min. It verifies that I lost over 300 min in one day. I tried explaining to the rep that I manage my minutes very carefully and something happened. I asked for the phone records for yesterday and if she could send them to me. If it was my fault then I would apologize and walk away from this. I just know something happened yesterday and the only proof I have is my call time on the phone. The rep then check with security and said they were working on my account. She came back to me after some point and told me that they approved she could give me 100 minutes back. I told her that I felt like she was trying to just get me off the phone and I was given the 100 minutes to shut me up. No explanation could be given to me as how I lost the minutes. I really felt ripped off. My experience with customer service on a scale of 1-5 would be a 1. I had to wait 50 minutes for a rep and then once on the phone with the rep and the supervisor for another 50 min. The rep kept telling me text is 1 min and web is 1 min. I know that but that still does not explain what happened to my minutes. She just kept reading from her script. The supervisor could do nothing more then the rep. She told me I got my 101 min and there is nothing more she can do. Then disconnected on me. My phone went to a busy signal. Remember, if you go with Net 10 and you need assistance with a issue you are in their hands. If customer service is not an issue for you then go with Net 10. As for me I am going to see if writing to corporate does anything. I will let you know if I even get a response. I didn't mention the other thing is I wish I was able to talk to someone here in America. This outsourcing is ridiculous.

Megan

{ 07/10/2011 }

I have used Tracfone/Net10 since 1999. I loved their service and price until about 3 months ago.

I had been enrolled in their "easy minutes" plan for 2 years. They charged me monthly and would update my service/minutes on the same day each month. I noticed after a vacation weekend that my minutes were very low, but I had not made many calls. Come to find out, I had been charged regularly for service, but had received no minutes for 3 months.
I contacted customer support, who added my minutes with no questions asked.
However, at the end of the month my service was disconnected! I had not "un enrolled" in Easy Minutes. I spent an hour with tech support who had me pay AGAIN for minutes that month and told me I'd have to re-enroll in easy minutes. Very frustrating.

I did so at the end of June, and no minutes or time was added to my phone even though my account was charged. I have been in contact with their customer support for almost 2 weeks now to resolve this issue.
They have the most lax "support" service. No one listens in their call center(s), they just read from a script like a zombie. I would not recommend Net10 to anyone, despite its cost.

Kara

{ 07/10/2011 }

Net 10 Sucks!!! Its THE worst phone company ever!!!! I got a phone and activated it and it worked for like 15 minutes then quit!!!! WORST SERVICE EVER!!!

Rebecca

{ 07/09/2011 }

I bought two phones, one for my daughter and one for my son thinking their service would be sufficient for them. Unfortunately, I added minutes to both of their phones on July 2, 2011. I was told that it would take an hour to activate. The phones worked that night and the next day quit working. I called into their customer, again, spent an hour on the phone with them. Once again, I was told that it would take an hour to activate. I said Ok because the phone was working. The next morning it stopped working and by the time I got home their customer service was closed for the day and it happened to be a U.S.A. national holiday weekend. I called customer service at my first opportunity, again got told that the phone would take an hour to activate. Since the phone had not been working I asked for a credit to the days, was told no problem I have to get you over to another department. I was fine with that until they hung up on me. I tried to recall customer service and could not get through to someone. On July 7, 2011 the phones quit working again. One phone said PUK blocked and the other would not accept calls or make them. I called in to customer service on July 9, 2011 to find out what the issue was this time. They said that the SIM card needed to be replaced and it would take 3-5 days to receive it. I then asked to be refunded for the amount of minutes on the phone. They said THEIR POLICY IS NOT TO REFUND!!! I said WHAT! The service rep, if you want to call her that, said that we typed in wrong numbers and it was our fault the phone was not working. I told her that the only numbers I typed in were given to me by them. I then asked for a manager. after another 15 minutes of holding I finally get a manager (Tier 3 customer service rep), I explain that since the phones have not worked I wanted a refund. Again was told no, that it is their policy not to issue refunds. I said I wanted the phone number of someone higher up, as I have been unable to use the minutes/days since I added any minutes/days. I was told that they cannot provide me a phone number and they would have to transfer me. Im highly upset at this point and get transfered to another manager. I finally got another gentleman on the line who said that the best they could do is get my phones working. I agreed because I am not in the finanical position to let 110.00 go to them without something in return. I have now spent over two hours on the phone with their customer service. This is ridiculous. The really sad part is that I still have to wait 3-5 business days to get one of the phones working again. As soon as the minutes/days are up for these phones I am NOT going to give anymore of my money to a company that cannot effecively and efficiently provide service to their end users. Their largest market is the U.S. and our consumption is what drives their business to provide crappy electronics and horrible customer service. With the economy the way that it is and service that they provide, I hope every american bans Net 10 and shows them that their biggest consumer wants nothing to do with their company.

CarlV

{ 07/09/2011 }

Two years using Net10 and loving it each day! Recently upgraded from LG600 to the LG900G and it is just great. I usually use the $25/750 Minutes monthly card, and ocassionally the $50/Unlimited monthly card, and I appreciate the flexibility.

M.P.

{ 07/08/2011 }

After reading all the horrible reviews on here I was expecting the worst from Net10. However, I've had my Net10 phone for about a month now with CDMA service (Verizon) and it's been great. The CDMA phone selection could be better but I have excellent reception everywhere and haven't had even a single dropped call. If you're a moderate cell phone user looking for a prepaid plan and you want good reception w/ roaming, you'd be hard pressed to beat Net10.

Gary Wayne Hall

{ 07/08/2011 }

After reading all of these horror stories about NET10 service, I just have to tell the truth. I bought a card on the 5th and put it on my phone because the last day was the 7th. This brought my minute total up to 3,987.00. The very next day I received a message that I had one day left to buy a card or I'd lose my service. This surprised me because I've had my NET10 phone for nearly 3 years and I've never had any problem. I called twice on the 6th late in the day and could not get through, so I sent them an e-mail. After being a little concerned that I might possibly lose nearly 400 dollars worth of minutes, I called customer service again at about 8:30am yesterday. I didn't have to wait because someone picked up immediately. He definitely talked with a heavy accent, but I could understand him. He was very nice and assured me that everything was alright. Before I called, I prayed for God's will to be done and I'd accept whatever happened and would not get mad. I've learned that faith in God can work in our everyday situations. I wonder how many of these people that have bad things happen to them and post mean and nasty things go to Church? I challenge everyone out there that believes in God, to try and have faith in Him. The church used to believe that He has the whole world in His hands. God Bless.

Steve

{ 07/07/2011 }

To make a long story short. I have had tried almost ever prepaid cell phone company out there and Net10 is one of the best for price and call quality. The only thing is the guest service is alittle slow. But im happy with the phone and will stay with them for awhile. If you are looking to get a prepaid cell phone and not sure which one to pick. Look really hard at this one. Look at the price plan at all the cell phone company's and compare. You will see some have a $1 or $2 charge just to use the phone before you even make a call. Really this Net10 is a good deal.

shafon

{ 07/06/2011 }

ZERO STARS LONG HOLD TIME FOR CS. I PUT MINUTES ON MY PHONE AND COULDNT EVEN USE IT. ALWAYS LONG WAIT TIME TO SPEAK TO CS FOR THIS.

tired of waiting

{ 07/06/2011 }

TERRIBLE, their service area is a 3/5 stars. customer service is HORRIBLE, no english! rude, and they took away my minutes i was on hold for hours and hours(literally) waiting for them to activate my replacement phone. they refuse to put me thru to a manager. the quality of the phone is poor and breaks in a month or two. DO NOT BUY!!!!

Rebecca

{ 07/05/2011 }

I bought Net10 phones for my children thinking this would be a good way for them to have a phone without paying an arm and a leg for the phone. Unfortunately, everytime I have called in to add minutes or get help troubleshooting issues with the phone I have been given the run-around by customer service. If I do not get the run-around I am on the phone with customer service for hours on end. It is almost more hassle then it is worth. I am currently on the phone with customer service and was hung up on. Dealing with their customer service is a joke and I would rather pay for a more expensive phone to receive better customer service then to deal with Net 10's customer service again. Ridiculous!!!!!!

Jeff

{ 07/03/2011 }

I was happy with the service until something went wrong with the sim card. After being without a phone for a week I finally got reactivated and lost my phone number that I had ported when I went with them. Their non English speaking third world service department is terrible. The phone connections also fade in and out, which probably isn't a big deal since I cant understand them anyway. This is no way to run a business. I am going to try to port my number back to Virgin mobile before I loose it for good.

Brar

{ 07/03/2011 }

I've used NET10 for a couple years without any hassles. So they're not all bad. Recently though, I got a new (NET10) phone. I moved my phone number to the new one using the website like you were supposed to be able to. It didn't work so I called their support. The person on the line was VERY helpful, prompt and spoke great english. The hassle started when I needed to buy new minutes from the phone. I had the phone enrolled online etc. in order to do so, but it wasn't working. I called the 800 number 4 times over the course of the next few days, waited on hold / was on the phone with them for more than a total of 3 hours. At the end of each call, I was told the phone was supposed to have been fixed and minutes able to be added. The second to last call my credit card was charged and I STILL didn't receive my minutes. Each time I spoke with someone with bad english. I don't know why all the recent technical problems, but my faith in this company and prepaid plans has been shaken.

Frank

{ 07/03/2011 }

I got a new net10 phone that i just want to activate i tried to go on line to activate but all i get is runaround i just want to activate the phone i have no service at this time .

frank

{ 07/01/2011 }

i have to apologize to net 10 and the users of this forume. several days ago i left a very negative review of net 10. i since have contacted their corporete office. my problem was handeled proffesionaly, and super fast. thank you.

Eric

{ 07/01/2011 }

Do not buy Net10! Worst company, worst service ever. By the way the reason nobody can understand then is that their customer service is in Columbia. The "fix" to my no service issue is stand outside or go to a different area. AND ONCE YOU OPNE THE BOX THERE AE NO RTURNS!

Deborah

{ 06/30/2011 }

To all of you that have had a bad experience...file a complaint with the FCC or the BBB (Better Business Bureau). I also had a bad experience with faulty equipment. AFter about 5 calls and 3-4 hours on the phone with them (after they dropped my call twice), I did get the issue successfully resolved. It was difficult and two reps told me they couldn't fix it, but in the end, the last one did. Demand more from this company by complaining in the proper way where they have to respond or face a negative comment on their record. Also, always ask the rep to spell their name and get a reference number for the conversation, this helps a lot. I gave two stars because of customer service. I have had three net10 phones and usually destroy it myself in some way like snow or water. They have had better call reception in general than my friends phones in certain areas, the last one aside.

Justin

{ 06/29/2011 }

Easy minutes were anything but easy. The only part that went well was them debiting my account for the money. They weren't able to put the minutes on my phone. I would have to waste minutes calling them, usually waiting around 30 minutes, and then they come on and say they have to investigate everything. What's to investigate. You can see I paid, and that no minutes were put on my account. Then they waste your time by putting in codes that don't tell them anything. I finally ran out of minutes before they could help. I decided to go Team Mobile. You get what you pay for, and apparently 15 dollars a month is just enough for aggravation. Stay away from Net10.

PO'D

{ 06/27/2011 }

IF you like to be aggravated CONSTANTLY,BEING put on HOLD, NOT getting your` issue resolved, NET 10's Your Company!ALL Trackfone companies SUK!

DIGUSTED!

{ 06/27/2011 }

TWO WEEKS of ON HOLD, while I access your file, punching in code after code after code, Call failed,NO SERVICE, B.S.! ALL Tracfone ,Net 10, Straighttalk phones, IF YOU HAVE ANY issues, YOUR SCREWED!

Ronnie

{ 06/27/2011 }

Net 10 customer service has the worst service I have ever tried to work with

John

{ 06/25/2011 }

After two attempts to reactivate phone, it's a no go, via the phone or online registration.

Apparently the simm number stays registered, but cannot be reactivated again. Motorola phone is nothing more than expensive trash.

For a anytime, no contract phone, they have made it impossible to add minutes with unbelievable business hours, and no ability to trouble shoot problems.

Horrible company.

Bill Again

{ 06/24/2011 }

correction to my previous post. The three stars I gave them were actually splats from three tomatoes. I like it when they tell you that if your review was negative to check out there side of the story. Sounds like they are use to negative reviews.

Bill

{ 06/24/2011 }

This is definitely the worst phone service I have had. Half the time I try to use it, I get a "Call Failed" notice. The other half of the time, the quality of the connection is so poor I cannot understand most of the conversation.

eric wash

{ 06/24/2011 }

Their customer service sucks,if the customer support was in the USA maybe it wouldent be so bad.Their wait time is 1hour or better and then you cant understand the people.

FRANK

{ 06/24/2011 }

RIP OFF. I BOUGHT PHONE AIRTIME AND NO CONNECTION. MY STATE ON THEIR COVERAGE MAP IS VIRTUALLY ALL ACTIVE. NO WAY TO GET MONEY BACK.

guruguy87@yahoo.com

{ 06/24/2011 }

So, I have been from Alltel to At and T with the retarded overpriced service....

We switched to something similar to net ten but actually much cheaper. It is a plan called Walmart Family Mobile. (They use the Tmobile towers, so service is good but not as excellent as NET 10 coverage area) Please do some research on Walmart Family Mobile because they are quite nice, but if you want internet they are not for you. First line is 45 dollars a month for unlimited talk and text and then 25 dollars for each line after that and you can have 5 lines total... That is a massive savings over the moronic big boys At and T, T mobile, etc. I bought the basic phone for only 19.99 but since it has raised in price. (You can buy used phones on ebay for very cheap that are still in good quality or you can buy new for cheap also). Customer service is much better with Walmart family mobile than is sounds like Net 10 is.

My issue right now is I do want internet, and even though I enjoy paying this low 35 dollars a month I am considering switching to slightly more expensive 50 dollars a month unlimited talkd, text, internet of net 10. I am scared with all of the bad reviews.I suppose but as long as i call the Net 10 corporate number of 1800-876-5753 i should be fine.

I think most of you people with issues on the phone breaking you ought to call the manufacturer not your cell phone provider(in this case too many whine to net10) because there should be at least a one year warranty from the phone manufacturer. Usually the manufacturer is Samsung or Motorola for these net 10 phones.

I do believe I am going to give this a switch to Net 10 and pay the slightly extra 15 dollars a month, but for those who don't need any internet I highly recommend calling walmart family mobile at 1-877-440-9758. Again how can you beat unlimited talk and text for only 35 dollars a month! you truly can't, but for me i will switch because i need the internet.

Disclaimer: I work for us border protection and do not work or have any affiliation with walmart at all. Feel free to email me. Just a friendly helper trying to take down the huge At and T, Sprint, Tmobile monopoly they have on the cell phone market. :) there are plenty cheaper options than those moronic contract fiends!

I will update again in a few months on how my net 10 experience is going.

Dan

{ 06/24/2011 }

We asked NET10 to port a number from one NET10 phone to another. They failed. Too long of a story to go into here, but we've switched over to T-Mobile Prepaid. We used NET10 for a year. I guess you get what you pay for. With TracFone in general (TracFone, NET10, Straight Talk), the term "buyer beware" is the key term.

Net10 DOES NOT WANT YOUR BUSINESS...DON'T GIVE IT TO THEM!

{ 06/23/2011 }

NO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The internet on my 3 month old LG900 stopped working 2 weeks ago. The customer service on Facebook and the website told me to call customer service, as they seem to do when people complain. After being transferred three times, being hung up on (honestly, I have only been polite), calling back, staying on the phone for over an hour before being hung up on again, I can now say definitively that as soon as the days run out on the phone I will never return to Net10. I had considered buying at least one more 50.00 unlimited card just to keep my phone number while I research and choose another company. Now I don't want to give them even one more penny. It's clear that their marketing strategy is NOT to keep customers long-term.
It appears, rather, that they knowingly sell inferior phones, offering no service when they break while giving THE ILLUSION THAT THEY ARE TRYING TO HELP YOU. THEY ARE NOT. And they are not worth becoming stressed over, yet I am so mad at myself for falling for the scam, thinking their intentions were good. I have wasted way too much time I will never be able to retrieve just trying to get some service from this horrible company. I am in a position to spread the word far and wide to prevent others from enduring the same fate. I will, and so will the others, only a portion of whom appear on the Net10 Facebook wall. Statistically we all know that for every one person who communicates to a company there are hundreds with the same attitude and experience. It's sad, though, that Net10 has chosen this strategy...the potential for an outstanding product value was great. They have written their own destiny....no company ever lasts long when run so poorly. I think they are aware of this, and in it for a quick buck at the expense of naive consumers. The people who give more than the required star here (or profess not to work for Net10 - why the need to say it?) either have a phone that has not yet broken, or do, in fact work for Net10. If there are Net10 employees giving reviews here to raise the star level, it doesn't matter. No amount of stars will counteract the negative image this company is building through very poor and infuriating customer service for an inferior product.

Meme

{ 06/23/2011 }

Horrible customer service. They leave you on hold and then disconnect you. Service is out dated. Customer service is over seas and they constantly put you on hold. You will spend an hour at least trying to get anywhere. I DO NOT recommend and I am actually canceling my service.

Carp

{ 06/22/2011 }

If you have the $25 or $50 monthly plan you lose your remaining minutes the next month, Duh, If you let your minutes run out and don't add before they expire you will have to call CS, Duh, Press 1 for english when calling CS, Duh, It sounds like all of the whiners on here create their own problems. And no I don't work for Net 10!

Kenny_R

{ 06/20/2011 }

CORRECTIONS:

1) I meant to give 4 stars, not three. (Nobody deserves 5). :)

2) I actually bought the LG500G. My intentions were to buy the LG900G, but I opted for the 500G once in the store.

Kenny_R

{ 06/20/2011 }

Last week I went to a nearby Target and for only $80 plus tax I got myself a nice, sleek, cellphone with a month’s worth of unlimited service. The LG900G cost me $29.99 (plus tax) from Net10 and the 30-Day Unlimited Service Airtime Card $50.00 (plus tax).
The device is pretty good, very attractive, especially for the price, the flexibility to customize plans is a big plus, and the service is excellent (I had used Net10 before). I installed some apps (Opera Mini, Gmail, Mapquest) and they work great.
I highly recommend Net10, especially now that they are adding better devices (LG500G, LG900G, LG800G).

w davis

{ 06/19/2011 }

u can not add min. to your phone without losing your min. it makes me so mad i,m going to another phone service.

Kevin

{ 06/19/2011 }

After years of having a great affordable cell phone Net 10 has joined the greed game. It's called nickle and dime to death the consumer. I work retail so I know how it work's. You have a company that slowly starts to change things up to make more money. Net 10 has done that by not making $10 and $20 cards for sale at you're local 7-11 or circle K. So now you get stuck buying limited service cards and if you don't use you lose. I was on the phone with customer for over 45mins waiting every 3mins as he would have to talk to a supervisor. I know I have to deal with bad polite English reps that's all good but the end result was they did not fix my voicemail and I had to hang up because they went to the static button and could no longer hear him. After I use up all my minutes I will be done with there rotten customer service and I will tell everyone that come's into the retail store I work buying a Net 10 phone will be like making call's or text an average of 25 cents a minute rather then 10 cents and good luck finding a phone activating card under $20 bucks. After 90 day's left I will no longer be a loyal customer!

Hilda - Disillusioned

{ 06/18/2011 }

The LG900 is fine - until it breaks. My $60.00 internet phone became equal to my former Trac phone (9.95), unable to access the internet, no successful help from Net 10 support, after only three months of use. It's been 10 days of no internet service, with no solution in sight. I was happy with it (like reviewer "Sean", if he is not an employee of Net10), before this. If they made a real effort to help me, it would make all the difference, wouldn't it?

Sean

{ 06/18/2011 }

I had just arrived to my new home city, Atlanta, and needed a cellphone urgently. Without time to research my best options in the area with the major providers, I decided to get a temporary phone. I went to a nearby Target store and picked-up an LG900G cellphone ($39.99), from Net10, along with a monthly unlimited airtime card ($50.00). Less than $100.00, plus tax, and I had a phone and a month worth of unlimited service. I chuckled, thinking what kind of service I would get with such low investment.
Now I know what kind of service it would be! That was three months ago and I am so happy both with the LG900G phone and Net10’s service, that I already decided this is not a temporary solution, but my true cellphone solution. A great phone, competitive monthly cost, impeccable service…that is all I need and I have it already.
I would strongly suggest to anyone in the market for a cellphone and/or provider to try Net10 and the LG900G phone. The investment is low; if not satisfied there is not much to lose. But, believe me, you will be 100% satisfied.

Hilda - FURIOUS!!!!!

{ 06/17/2011 }

Updating an earlier review that was too positive: I am SO ANGRY NOW. My 3 month old LG900 "internet" phone has not had internet access for 9 days so far. REQUESTED HOST NOT FOUND message pops up instead. FACEBOOK is NOT your friend if you have anything but the simplest of problems with your phone. I have been given nothing of value, only the runaround for the past 9 days from these people....it is absolutely BEYOND frustrating! They will NOT take the time to focus on the problem with my phone...they only seem to deal with the easy fixes. I have been patient, polite, kind, irritated and humorous with them...I know they have many complaints....NOW I just want them to admit that it's the phone itself and send me a new one instead of constantly asking for the same basic information and suggesting things they know will not work every once in a while so it appears that they are trying. It is more than obvious that they are not trying to fix it at all. On the 7th day Net Clark tried to pass me off to the website to start all over. I have pleaded in every way I can think of, to no avail. I wrote a personal message to Net Sam, asking for her help when no one was responding. Ignored. Then they have the nerve to post on Facebook that everyone should give these phones as gifts to their relatives! Only if you want to estrange them, I say. Fortunately I have a job that puts me in a position to influence many people who would consider this type of internet phone....I can WARN them now and spread the word to not give it even a second thought...STEP AWAY from ALL Net10 products. They're looking to create a buzz? I can do that for them.

Never going to buy!

{ 06/17/2011 }

I was really hoping for a new phone carrier that I could trust but after reading this blog I will never buy a net10 phone. Especially after Mr.Use your brain's commit!!! The English host on the commercial was the first give away. Another company from overseas targeting "lazy americans". Thanks Mr. Use your brain '-)

Your Friend

{ 06/17/2011 }

Facebook is your friend for dealing with Straight Talk and Net10. Whenever I've had problems with Straight Talk, I use their Facebook support and my issue is resolved within minutes. I think they use more competent representatives on Facebook.

Mad in Dallas

{ 06/16/2011 }

Just like most of you, I spent 1.5 hours on my REAL cell phone tonight wasting those minutes trying to get my son's Net10 reactivated. He leaves on a trip tomorrow and they say the phone won't be working for 24-48 hours. Two csreps -- barely understandable. THANK YOU CARL for the Corporate number. I will be calling tomorrow.

Carl

{ 06/16/2011 }

I have had the NET10 service for some years now and I love it but sometimes when I what to add more minutes online or by using my Net10 phone I don't always get the minutes added. When I have to call the support team it is never a good experience. Long hold times, talk to two or more people, systems are down. So thanks to these reviews I found out you should call the Corporate office #1-800-876-5753 I did and WOW what a difference I talked to one person and what the outsource people could not in 3 days the Corporate office did in 15 minutes no problems. I found out that the Corporate office is in Florida and they speak good English. VERY HAPPY NOW THANKS.

mac

{ 06/16/2011 }

Thanks for the reviews. I just listened to an infomercial about net10. I almost bit. You all saved by bacon. Thanks again.

Jo

{ 06/16/2011 }

I ordered a Net 10 phone online overnight delivery. they debited my account immediately but 3 days later they put the money back in my account and I still didn't have a phone. I called them and they said the phone was still in the warehouse. I cancelled the order, got confirmation number and told them I would buy one in town. 2 days later they debited my account again and overdrew it to the tune of $180 NSF fees and still no phone. I just talked to them again a week later. They said they have the phone and will credit me the cost of the phone in 30 days. Their customer service is so awful I would not recommend them to anyone. Also DO NOT give them your debit card number.

F'D

{ 06/15/2011 }

Net10 is owned and started by Tracfone because tracfone had such a horrible reputation, another "company" that totally uses PAID (Not pre-paid) cell carriers(AT&T, Sprint, etc.) Do you think AT&T and T-Mobile want a pre-paid company like Net10 to have a good repuation? Of course not, that would be competion. Needless to say, they also use turd-party customer service. Everything's turd-party, so the service will always be horrible.

Nicolas

{ 06/15/2011 }

BAD RECEPTION..!
I bought a lg900 two months ago, but the reception is very bad.When I receive or seed a text with more than ten words, they charge me as two minutes of use,is very treaky.After i used all my minutes this months I'm going to change to a different company.
Net 10 is sucks.

Riley

{ 06/15/2011 }

Net Ten is awful. The only reason I'm still with them is because they are dirt cheap and I don't care about fancy phone features. Customer service is my main problem with them, and it isn't because they have thick Indian accents. I bought a new phone in April because my old phone would recieve about half of my text messages. I kept my old phone in case I lost my new one (something I do frequently.) When I did lose my new phone, I called to reactivate the old one. They couldn't do it unless they sent me a new sim card. When the sim card came, I tried activating online to avoid the dreaded phone call. It kicked me off, and said I needed to call. After almost an hour on the phone, It finally was activated. I had just put a thirty dollar card on my old phone right before I lost it. In the past, they had transferred the unused minutes, now they said they couldn't. I was able to use the phone, but it said I had zero service days left. I thought it was weird, but I didn't care since I could at least make calls. When my minutes ran out, I bought another card, and tried to add it via the phone itself. It said I had to call. After another hour on the phone, the Jamaican lady told me that she had corrected the issue, and I sould have my minutes in an hour. If they still weren't there, I was to turn my phone off and then on and if that didn't work, call back. Not suerprisingly it didn't work, but the customer service office was closed until the following monday. Monday comes, I call back. The rep was very sympathetic, and after an hour of entering codes to no avail, he said they would have to send me a new phone. The phone finally came a week later, I had to call again to activate it. I talked to two different people over a half hour. So I finally have a working phone.
Net Ten is fine for me until I lose my phone, or buy a new one. Otherwise, I never half to deal with the "customer service" people. Again, their cheap. That's the only redeemable quality.

Donna

{ 06/14/2011 }

this phone is very bad phone it was shutdown why who can tell .i wish i had never got it the puk isblocked .when i tryedto tell net10 they could not fix it i payed good money for this .bad bad bad now i dont even have a phone.so what do i do now net10. they are going to send me a new sim card foe my phone but i should not even need one.

Julijana

{ 06/14/2011 }

If you're considering pay-as-you-go, please use any other provider but this one. My experience with them has been extremely unpleasant (read below). I have been their customer for over one year and they have always messed everything up. This last experience was the worst. My service had expired so I bought a new airtime card and tried to reactivate my phone. While I managed to add the card, the phone was still inactive not letting me make or receive calls. I called them many times and the outcome after nearly one month of a non-working phone was the following: they sent me a new sim card (after getting my mailing address wrong twice), replaced my phone number (after promising they won't and couldn't change it back to the old one without an explanation), and when I still was not able to use my phone and get my minutes, they refused to reimburse me. I was without a phone for a month! I had to call them a few times a day, be on the phone for many hours and be shifted from one person onto the next to whom I had to explain my problem in detail. This service is absolutely unsatisfying, try to stay out of it if you can.

Lloyd Lee

{ 06/13/2011 }

The phone arrived in a timely manner and worked most of the time when I was away from home but I cannot make calls from home. It doesn't matter how inexpensive it is but it is of no use to me if I can't call out from home. The map showed it could be use in my area.

jonny

{ 06/13/2011 }

If it were possible to give zero stars I would. I have made three phone calls for activation of my second net ten phone (1st was junk). The tech assistant did not fix my problem and hung up the phone prematurely and I am now calling back......been on the phone on hold for 45 minutes, first time was 40 minutes.....hence no customer service is really available.

Sam Fisher

{ 06/13/2011 }

I began using Net 10 about 4 years ago and was very pleased with the service up untill I tried to get a new phone from them. I orderd the phone online and upon getting it was disappointed with the reception it got. It would not get signal in my home, stange becuase the other Net 10 phone never lost signal. After a new SIM card failed to solve the problem I decided to return the phone. After talking for an hour with the tech people in India they told me they could not give me a refund because there was nothing wrong with the phone. I requested a supervisor and after 15 minutes on hold talked to someone who was even harder to understand and was told that yes they could give me a refund, but I had to ship the phone at my expense and it would take 30 days after they got the phone back to give me a refund. I sent the phone several days ago and Im worried the tech people will give me more B.S. before giving my refund. Personally I will be switching to Verizon as soon as I have enough cash.

Betty Siggers

{ 06/13/2011 }

I had net ten for one month and I stayed on the phone with them,I can't tell you how many calles I made and all they wanted to do was send new sim cards and they never got it fixed so we couldn't use the minutes we still had about 400 minutes left on both phones,I tred to tell them it was the phones but they wouldn't give us new phones I had two phones give to me and I am going to see if the will let me use the rest of my minutes the time is up but it was their fault so pray for me that they will

Don

{ 06/12/2011 }

I wish that we could text Canada with Net 10. Otherwise the plans are great and easy to activate.

Kirkland in Florida

{ 06/12/2011 }

Thanks for the reviews it looks like i almost made a big mistake changing to this company. I wiould not get along with them i dont like getting ripped off. Durn, i thought i was going to save some big money what a bummer.

Rob C

{ 06/12/2011 }

I have been using Net10 basically since they came out. Since my very first day, I have swore that I would NEVER use any other cell company again, and I STILL feel the same way! Of course, with EVERY SINGLE cell carrier on earth, everyone has a "less than perfect" experience occasionally. One thing that I see over and over again with most of the negative comments about Net10 is a simple LACK of common sense! It VERY CLEARLY states that if you get a $25, or $50 monthly card it DOES NOT carry over ANY days or minutes. So if you are too dumb to know what you are doing, don't just expect Net10 to be responsible for your ignorance. Another silly complaint I tend to see over & over again is people who are not capable of activating, or operating their phone. I found it to be INCREDIBLY easy to simply log on to www.net10.com and activate a net10 phone. I have been so incredibly satisfied with my experience with Net10, I have got my mother, brother, my wife's parents & both siblings, AND one of my cousins all to join Net10. EVERY SINGLE ONE of them have had absolutely no problems either!! I did have to help my mother in-law activate her phone, but she doesn't even know how to turn a computer on!! Back in the day it was straight up 10 cents/minute (which is still cheap!), but now they are even offering better prices based on how you use (or don't use) your cell phone! They have also made a GIANT leap in phone quality! My wife and I both got the LG900G. It is AWESOME!! Now we get the same benefits as all the "fancy" droids and Iphones but at a fraction the cost!! As far as anyone not happy with Net10's rate plans or prices, personally I can not understand why!! $50 a month for UNLIMITED talking, texting, web browsing, e-mailing, & 411 (information calls). Where else do you get all that? When my mom's contract finally expired with Alltel a few months ago she was paying right at $110 a month (after all the fees and b.s.). That was for the exact same type of "unlimited" plan!!! I am willing to answer ANY questions anyone may have if you want an honest answer! e-mail me at pcoverdill@rocketmail.com

Nina Todd

{ 06/12/2011 }

I wish negative numbers would be allowed. STAY AWAY from this company if you want a telephone that can make telephone calls!!!! They can't activate the telephone I purchased and the Customer Service response was to take it back to the store and have them try to rescan it - it was a possibility that the Store had not scanned it properly! If that didn't work then would have to send all supporting documentation into their Corporate offices to prove that I had purchased the telephone! If it takes this much hassle just to activate the telephone I can't imagine what it would require to actually use the phone to make phone calls with!!! DO NOT BUY FROM THIS COMPANY - Save yourself the expense and get two cans with string in between - It will work beter!

Jamie

{ 06/12/2011 }

I've only been using the LG 900G for a day because I screwed up my phone by resetting it back to factory. I had put too many things on it and felt I was overloading it, so I wanted it all set back to factory. In doing so I lost all my miinutes! I called customer service and they were unable to restore my miutes but are sending me a full new card! Also when I had to activate it, the customer care guy was awesome! We had to put in several codes but it worked. He was all business and took care of everything! Both customer services guys I talked to were great! They both had accents but were easy to understad. I did have to talk to a lady in a higher up department when the one guy was unable to bring back minutes, she was very nice also but harder to understand but she is sending me my minutes so I am happy! I love my phone! The internet (google) came up rather quickly, and facebook did too. I will be happy when i get my minutes back and I can play with my phone again. lesson learned DO NOT RESTORE TO FACTORY SETTING WHEN MINUTES ARE ON THERE!

jack

{ 06/12/2011 }

bought T404G phone at kmart in oakdale ca. it came with a folder that read 2 months and 300 minutes free, I activated it, net10 says 10 minutes so back to kmart, no refund if activated who can help me out thier no exp dates on phone or folder, how would I know this till activated It clearly states 2 months 300 minutes upon activation , now no refund , what do I do now buy A card niece work

Erik

{ 06/12/2011 }

This would still be my provider if it weren't for the lack of international SMS. My peeps live in Europe, and I can't send them a message. Otherwise, the price is great, coverage is excellent, and everything is pretty simple. Now I'm with Virgin Mobile.

Jazmin

{ 06/11/2011 }

I wish I can put -5 for the rating This was been the worse experience ever.I purchased a phone online on a Monday and it was supposed to be overnight shipping I didn't get my phone till Friday and every time I called they were so rood and did not know what they were doing and could not help me at all.So when i finally received my phone i tried all day to activate it and it just didn't work so I called them back and same thing they just kept telling me that I had to wait and that there was nothing they can do so I waited another hour and I called them back 15 minutes before they closed and I got no answer.I was finally fed up with them so I called them the following morning to tell them that i wanted a refund and to give me the mailing address so I can return the phone they kept me on the phone for almost 30 min and transferring me back and forth.They gave me the mailing address but I have to pay for the shipping back and it has to be with FED EX or UPS which I don't think its fair, so I asked to speak to a supervisor and after being on hold for ever again when I asked them that why I had to pay my own shipping she replied that because that's just the way its is