Never Purchase Net10 phone.. The customer service experience is very bad for me. They keep us waiting long and sometime disconnect also.

In December 2007 I ordered 3 Motorola W375's and transferred my number, my wife's and my son's to their respective phones. I have no complaints about the service. The reception is great and so far customer service has be ok. Previously had ATT 2 year contract and was charged $15 - $20 in taxes alone for a $60 family plan with rollover minutes that I never used. When my contract was up I had 2000+ rollover minutes! Now I have all phones set up on a $15/month plan. Very economical without a contract.

Quite simply, THE BEST pay-AS-YOU-GO PHONE SERVICE OUT THERE! Do yourself a favor and get a Net10 phone and you won't be disappointed! I've had net10 for 3 years, and I've experienced no problems with the phones or the customer service.

Their promotions on the packaging are fraudulent. there is no bonus 100 minuets for the 1st 3 300 minuet cards you purchase, they gave me a lame excuse saying that it was an old promotion and the stores were suppose to return those packages, the promotion was supposedly from 2007. Awful funny that the store i bought it from has only been open for 6 months. Very dissatified and I feel that its false advertising, especially since I asked the customer service rep that activated my phone about these bonuses and he said that i would recieve them. The supervisor Perchie operator #58591 told me there are no bonus minuets to give. Even though i was quoted differently when i activated the phone This is false advertising,

i have had net ten for three years and had no big problems, and i had great luck with customer service, when my phone didnt work i called them and they said it was a years warrantee so they sent me a new one in less then four days, and i dont understand why some say they have bad service,i dont yell or screem at them as im nice and there nice back,and they have a good coverage area in my state, its better then att, had them, and better then booste had them too

I use mine as a second phone and only make 3-4 calls per week. For a pay-as-you-go phone it is pretty good. I find it much much better than the trac phone I had a couple years ago. Ten Cents a minute is nice since there is no confusion over calls will cost. I also like that the screen always shows how many minutes I have left. Buying minutes through their website is very easy. I have found a few areas where service is unavailable, thus only 4 stars. Overall I am pleased but I would probably go with a contract/cell phone plan if I was going to use a cell phone as my only phone.

I have used Net 10 for about 2 years. The original phone was great.. no problems, so I also got my husband one. He hardly uses it because he can't hear it and they tell us that his phone can't download ringtones. The plan is great. It's easy to understand and you can add minutes with your phone. Although, customer service is a joke. Plan to spend at least an hour on the phone with someone you can't understand and that won't be able to fix the problem!! I changed credit cards and my phone wouldn't download minutes. After 4 represenatives (each taking an hour each)telling me they fixed the problem, it still didn't work. I screamed and yelled for a supervisor who finally said my new credit card was not entered! I'll never get those hours of my life back!!
I also went from downloading ringtones to not being able to. The told me I was never able to as I played a downloaded ringtone over the phone to them.. they still said I can't download. They are the most frustrating people I've ever dealt with and am searching for a new phone!!

The phone and it's features are okay. Customer service is bad! Their web site is bad. It's hard to get satisfaction from either. The only reason I picked Net10 was because I could transfer my old cell number.

Net 10 good coverage, cheap, as long as no problems. LG 600 previously activated. Wanted to transfer number and service to it. Old phone quit working customer service said I had to reactivate the LG by buying 300 minutes before could transfer #. been 6 days. have received new sim card which says unregistered, not able to use old phone and minutes purchased are not on new phone. No longer able to get reply from tracfone by fax, phone or email though they were to call to assist me in finishing the transfer.

love the price and no contracts to sign.
i have no problem with connections or the phone.

Loved Net10, past tense! Upgraded and now one week later waiting for new sim card. Also told my connection is out of the area, huh? Had Net10 for a year, I didn't move! How can I be out of the area. Has anyone ever gotten a refund?

I live at ground zero for Hurricane Katrina, in Pass Christian, MS. After the storm, my Net10 Nokia phone worked fine all around the whole area, including Bay St. Louis, and was usually the only phone anyone had that would work at all.

Now, 4 years after the storm, I still get better reception than anyone I know, anywhere in the coast area. My calls don't drop or fade, and my Nokia battery lasts 2 to 4 days.

Service is very basic, but very dependable, at least in my area.

I have used net 10 for about 2 years without a problem. 2 weeks ago i upgraded to a diff. phone. I wanted to transfer min. and number to the new phone. min. went fine...getting the number to work has been a big problem. i have not been able to receive incoming calls on my new business phone, and now they are sending me a new chip ...another 10 days...will it work...no promises...SO dont think it is easy

Phone and cost are great, but the customer service is terrible. But it's more because they do not speak very good english, technical support is all out of Mexico. Oh and after one year you can bet on having to replace your phone. We have two phones and every 3 or 4 months we are on the phone for over an hour working on some problem

My cell is the only phone I have. Can't afford both land and cell so decided to just have the cell as I don't talk that much. Net 10 is pretty good however "customer service" is the pits...and e-mail....well just forget about the e-mail all they ever do is tell you to call customer service. I had automatic minutes where once a month they added time then charged your credit card. Everything was fine until I canceled my credit card and TRIED to change/add my new credit card. Seems as long as everything is "basic" net 10 works well BUT don't try anything different...that's like going through the drive through and asking for a number 4 with no ketchup!!! LOL!!

I liked the strong speaker long battery life of the Motorolla C39. I got tired of the girl colors so I upgraded to the W375, which worked well. Sometimes, the text messages were sent to the draft folder, (while still being charged), and it had little battery life, but overall it worked well and very sleek. I bought a phone as a gift that was unkonwn to me refurbished (didin't pay attention), gave it to a friend, they said it didin't work, but when I tried it, it was worked. I am happy with the convinience of deciding myself when to buy minutes, and I am very pleased with the service, I like that the phones are not too expensive, and I have been a cutomer for years, but I am now begining to use a lot more minutes now so I might move to another company for for unlimited minutes

These people don't know what they are doing I have been trying to activate my phone for 3 days and they are telling me it could be another 7-10 days before I can use my phone. that sucks

Super happy with it. My child has bugged me for years for a cell phone but I wasn't sure about their responsibility level. My child spent their own money for a phone and minutes and we'll see how it goes. So far, service has been better then my Nextel/Sprint cell phone and I'm going to purchase one for my mother for her birthday. We've encountered no problems. GREAT idea for a child's first cell phone - best plan hands down.

terrible service. no international calling even when you follow the step by step directions. horrible reception on local calls. and they won't stop sending emails begging you to buy more minutes. the unsubscribe button does not work. save yourself the hassel and do NOT buy a net 10 phone!

Very inexpensive offer and simple to use without string attached. However, the service quality is poor when one encounters problems. In my case, I tried to activate my phone using a new SIM card without success. Having been with the service phone support for a couple of hours (in different calls without various levels of technical support), but the activation process still fails to complete and no minutes were given to my phone.
If you want to use the very basic service without moving your phone service types or transferring your time to a different phone, the company seems to offer a good bargin. Never try to upgrade your phone or to transfer your minutes from one phone to another, since it is unlike to work.

0 Stars. So, the phone charger didn't work. THe information they needed to find my order didn't help them find my order. Customer service couldn't understand me and the static was awful, really showing the distance. Was assured when I ordered from the website that the phone would be a local number, only it wasn't and when I called to get it changed they told me it wasn't possible. And then they charged me to ship my order back to them. HORRIBLE SERVICE/PRODUCT DIDN'T WORK/BREACH OF CONTRACT.

Keep away from Net10!!!
Very bad service and company!!!

The Net10 phones and plans are excellent so long as you do not need assistance.
Customer service is difficult. I had identical problems with porting the number over to two new phones both times two years apart when upgrading to better/newer phones. I was told by two different customer service reps. that I should dial the ten digit numbers even though the number was in my local calling area. which still did not work.
We did eventually resolve the problem but both times took two days of trial and error until I finally reached someone who understood what the error codes meant.

This has been the worst experience ever. I have had this phone one week and yet been able to use. They said was sim card and they sent a new one and now telling me unregistered sim. They say will send another sim because the one sent registered to another phone. Go figure!

Been with Net 10 for about 5 months and overall has been a great experience. My first LG 300 had a screen problem about 3 months after I started using it and called Customer Service and they replaced it quickly, arriving in about 4 days and no cost to me. When switching the sim card and minutes to the new phone we ran into a snag, but a few calls to customer service resolved that and was working like new in a few days. Excellent phone and service for moderate and low volume users like myself. Would definitely recommend.

I just purchased 3 phones over the past few months and so far I am happy with everything. We do not use a lot of minutes, so it is fine for us.

I spent HOURS with customer service trying to activate international calling. Started trying July 17th; After many empty promises, I finally got service activated in September. I initially bought the phone to make international calls. The box the phone comes in does NOT TELL YOU international calling does not automatically work when you activate your phone. I wound up having to buy a Sprint Card to make the calls I needed to make. Buyer Beware.

This is a pretty good service, I have had no problems and I like that you can add more minutes and your time to use it is extended, not like the others, where if you buy time, you get your 90 days or whatever from that point, with Net 10, you get roll over minutes and months. I only have one complaint and that is no international text messaging, that is the only bad thing about it, I might consider changing just because of the text messaging thing and also you can't call the Philippines, but if you don't care about international, then this is the service you want. The phones are decent too.

I began with their entry level phone (Nokia 1600) which worked well, and the 10 cents per minute fit nicely with my budget. The problem began when I wanted to upgrade to a flip-phone (Samsung T201G). I switched my number to it, but it would not work. I was on the phone more than an hour with tech support, entering code after code after code. Finally, it seemed to accept my number and I could make and receive calls. But I could not set up the voicemail. I continually received a message that said "this mailbox is invalid".
So I called tech support - I was put on hold, and held for TWO HOURS by the clock. No one ever took my call.

I have emailed them, I have filled out technical reports online, and been given "ticket" numbers, I can't get them to respond at all.

So now I have a more expensive phone, and no way to use its features. I am so frustrated. Also the phone didn't come with a manual; supposedly you could click on a link and 'download' the manual. Well, that didn't work either. So they emailed me a "manual" by pdf. file with the WHOLE MANUAL ON ONE PAGE. A mouse couldn't read the font....!

I am sending a copy of that "manual" and my story to my Attorney General and the Federal Trade Commission.

Beware Net10, everyone!

I also have net 10, just recently I upgraded to the new Motorola EM326g phone and I can't set up my voice mail. I've called them and sent emails but it still doesn't work. I'm going to wait and see if this problem gets fixed, if not then I'm switching to T-mobile Prepaid and I will use my Motorola EM326g as an mp3 player.

I have been a user of Net10 since January 2006. For the most part, I am pretty much satisfied. Little annoyances here and there, but overall not too bad. Most of the time, when you buy a new Net10 phone, it comes with 300 minutes and 60 service days. I've found that I can often find them at discount stores for less than the price of a 30 min/60 day card! Therefore, most of the time, when I am in need of more minutes, I just buy a new phone and transfer the number. It's a bit of a hassle, but what's better: New phone and minutes for less, or old phone and minutes for more? :)

In July, I needed minutes. I saw a Net10 LG flip phone in Big Lots for $25 (with 30/60 plan included!), so I bought it and transfered my number, as I often do. Unfortunately, for some reason, the phone wasn't a good one. I could sometimes make calls, and sometimes not. I called customer service July 26, 2009, and they diagnosed it over the phone. They said that I needed a new SIM card, and they would send it to me. "You'll receive it in 3 to 5 days, but maybe as many as 7 days." The next week rolled around, and no SIM card. I called and asked where the SIM card was. They said they were sorry and would send one right out. I probably called 5 or more times to follow up and/or tell them I hadn't received it yet, during August. They kept telling me that when I do get it, they would reward my hassle by giving me "compensation minutes" after I reactivate the phone with the new SIM card. Finally this past Sunday, I called them and told them to forget the SIM card (as I knew I'd be up for more minutes (read: a new phone) soon) and just give me some comp minutes for my hassle. They offered me a whopping 20 minutes! Big deal. I told them what they could do with their minutes. I discarded the case number and was resigned to deal with the problem as it came along. (I could usually make calls, but I often had to dial multiple times before it worked out. With previous phones, the signal was always great, and I never had this problem.)

So, today I get the mail. Guess what's in there? Yup, In a giant priority mail envelope was a new SIM card. (This thing is small. With the accompanying plastic, it wasn't the size of a credit card. Yet they used a priority mail envelope! Coulda used a small envelope.) So, I pop it in and call to reactivate the phone. No big deal. I said, "What about the compensation minutes I was promised for when I receive the SIM card?" After many minutes on hold, the customer service guy told me, "We don't have any record indicating you are entitled to any minutes." I threw up my hands and said, "Yup, I'm a liar," sarcastically.

Bottom line. When things are going well, Net10 is great. But, if something goes wrong, good luck getting it fixed!

They "troubleshoot" until your warranty expires, then they do not have to stand by their product. I just keep telling them the phone does not work. How hard is that to understand?

Price is good. SERVICE STINKS. They are from another country and dont know what theyre doing. Went to port # then after 10 days still not done. Finally so fed up with the losy service I said forget it. I went to Page Plus and am happy.

I'll have to say I was skeptical about net 10 myself, but being sick of being bent over by tmobile I decided to give prepaid and net 10 a chance. I will have to say I am quite impressed. If you are looking for a fancy phone with internet and what not, net 10 is not for you. if you are a casual cell phone user this is perfect. Always ten cents a minute to talk, five cents to text. I have had no problems with call quality or dropped calls what so ever. I am in the allentown, pa area and I beleive net 10 in this area uses at&t's towers.

simplicity is a good game. The phones from Net10 are basic working tools. Running a small buisness is made much easier with the great prices from Net10. I personally believe that no one should have to sign a contract so net10 is a good option.I am a truly satisfied customer.

Great coverage, reliable phones and cheap rates makes this company stand out from the rest. International calling at only 5c/min extra and international neighbors feature makes it an affordable option for anyone with friends or family in Canada or Mexico.
Always 10c a minute. The other companies advertising 10c/min rates often have strings attached like a daily-use rate or you have to subscribe to a specific plan first etc.

I just recently purchased Net 10 and I have only great things to say about my service. It serves my wallet well since money is tight at this time. A satisfied customer...Don't let me down.

Pleased with service and phone. Would like choice of higher end phones.

Net 10 offers the worst customer service of any service provider I have ever conducted business with. I received a defective phone, and after 3 hours and 3 disconnections, I was finally directed to "Treasure" in returns. She provided me with the wrong address for returns. I had to go through the entire process again (explain defect, provide serial and phone #, order #, etc). Why don't they have a record of that from the first conversation? I have no confidence in this company and will send the phone back immediately. I hope to receive my refund, but I honestly do not have the energy to place another call to confirm. I am very happy to pay a little more $ to have the luxury of speaking with an English speaking customer service rep in person at the AT&T store. The conversations I had today....you can't make it up! Oh, and after being on hold for 30 minutes, I had to go to a meeting. I asked "Angel" (I was talking to her the first time around) if she would call me back when she resolved my issue. She agreed. When I spoke with "Treasure", she stated that they are not allowed to place calls to customers. OK-who's lying? who doesn't really care what they say to customers as long as the customer leaves them alone? and, why can't they make outgoing calls? I think it's time that Americans insist upon better customer service from English speaking reps who are held accountable for their actions!

I wanted to call my family in Ireland and Scotland you can not do this with this crappy service, what a joke! When i would dial the number AT&T would say i need to talk to net ten, they were out of the office at these hours. Well my family is not out of the office they are around at these hours and want to hear from me. Net Ten has no night time support. If you are low income like me, but family is all you have, find another phone service.

RE: Comment about not being a USA business. Legal address is Florida. Actual business (cs, employees, owners, etc) is Mexico. TracFone is in Mexico. Both are same company. Both have horrible CS, as do most phone providers. Biggest mystery is the cs accent. No one can pinpoint that accent. Moon? Mars maybe? Dif. not earth accent. At least with DELL you know you're talking to someone in India. "and to what purpose is the call of your Dell loop toop?"

A couple points. Fred states below that they are not a US company... last I looked, Florida is part of the US.

As for TBone, he has hit upon the one key plus for Tracfone and Net10 - they select providers that work best in your area. As I've stated below, ATT, Verizon and Nextel IDEN are the strong providers in my area, and my phones have been ATT (the code is right on the blister pack).

BTW I am now 5+ weeks without my Net10 phone.

Absolutetly the worst customer service anywhere. Tried many times to correct a problem to no avail. They were going to send me a sim card in 7 yo 10 days. After 10 days they said it was shipped Fed Ex. I give the tracking number to Fed Ex and all thry had was a lable. I called net 10 and they said lt would be another week. Meanwhile we had no phone for 27 days. I am now shopping for another company.

Des Moines also.

Have service from Ottumwa to Burlington to Keokuk to Mt. Pleasant to Fairfield.My service area at work.Love it!!!!

10 cents a minute.Rocks.Best cell plan EVER!

I had Tracfone for about 2 years and they were okay but a little expensive at $.15 per minute.I then switched to Net 10 a year ago and I have had no problems with the.Customer service is very good and have always been able to handle any questions or problems I have had.People have to understand that this is not a U.S. based company and therefore the reps are using English as a second language.I have had no problems communicating with them.Great company to do business with.

I had to purchase more minutes last night for my net 10 phone and didn't realize until after I got home that they've cut the time down to only 30 days which, has me upset. I liked the phone until this!! Will be looking for another phone after the 30 days are up because, this is rediculous!!! Their greed will cost them my business and I'm sure my friends too!!!

My Net10 has worked for me so far... been using one since the economy started slowing down, going on about 18 months now. Serves my purpose of connectivity and value. It may not be perfect, but it provides me the communication I need at rock bottom prices.

there is no negative stars, I use to swear by Net 10, until they sent me a defective phone, three days after the new one arrived I still can't get it activated. They say it is a T Mobile problem...... I don't have T Mobile, I have Net 10

only reason I gave 1 star is because there is no 0 stars. I bought 300 minutes and phone quit working. They sent me a new phone and lost my nimutes. consumer fraud

The phone often displays No Service or Emergency Only. This is in the middle of Los Angeles! It's cheap, and unreliable. I'm currenlty looking for a similar deal elsewhere, but with reliable service.

This has to be the worst cellphone service to deal with, and also their parent (Tracfone). I don't know how many times I went over with them both
(the testing process), and nothing worked. I was told I'd be sent a replacement in 3-5 days. On the 6th day,
I e-mailed customer service, and was told I needed to start the process. I even had a reference number.
I'm done -never again!

net10 does mess up your phone majorly don't trust them. i had my phone for one year. they really don't know what they are doing. I do not like the fact that they changed my number after one year and now my phone only accepts 911 calls. i would have to call 911 only. I am never going back.

This is an update to a review I wrote 2 weeks ago. 2 of several weeks I have been without my Net10 cell phone and number that most people use to call me.

Take a look at this sequence of events, and ask yourself as someone considering Net10/Tracfone if you want to deal with this nightmare.

Tried to activate a Motorola 176 phone, but it was DOA. After over an hour, they chose to replace it. Received an LG1500 that was DOA. Another hour+ call, and I am sent another LG1500.. that fails within a week. Since I already had an older Motorola Net10 phone, I asked if I could use it - but was told no, since it was not activated.

Being despirate, I pay another $30 and reactivate the moto phone. But wait, it won't activate! I receive a message that my SIM card is no good. After another hour+ call, I am sent another SIM card. I place it in, activate it, and it works. Whew!

Then I call to transfer my number from the defective phone to the one I FINALLY reactivated... and they can't do it. They WHAT?

So days later after another hour+ call, am waiting for yet another SIM card.

Since ATT, Verizon and Nextel iDen are the only reliable carriers in my area, I purchased a Verizon PAYG phone to get me by as it was cheap. I did not expect to be using it a month later, or I would have picked a cheaper carrier.

I look forward to the day when I have my 1100+ minutes used up.... and leave for a competent PAYG cell provider.

Keep my experiences in mind as you shop for phone and consider Net10 or Tracfone. All is good when nothing goes wrong, but when something goes wrong - you're in for a real treat.

i give them a minus 10. recieved that never worked. promisec a replacement never got one.promisec a refund but i have to pay to return the one that doesnt work. i would not recomend this company to my worst enemy. all promises and no action. this is fraud at its highest. guess i wont be doing business with them. my advise stay with a name you can trust. net 10 and trac phone are not to be trusted.

I normally don't write reviews, but this time, I strongly felt the need to do so. I recently purchased Motorola W377 from net10. The phone I received was defective, and I was told by the customer service personnel (after an hour of trouble shooting), that I will be receiving a replacement phone. When I received a replacement phone, it was a wrong model--LG300. I called in to report this mistake, but it took them another hour to find out why I received a wrong phone. The supervisor I spoke with told me that I should be getting a replacement phone in 3 to 5 business days. After not getting the replacement for more than a week, I called back to find out no replacement had been sent out. The customer support couldn't even track my previous conversation with the supervisor. The personnel assured me that I should be getting the right phone (Motorola W377) in the mail in the next 3 to 5 business days. When I received the replacement, guess what I received in the mail? LG300 again!!! At this point, I had no trust in this company, but since I wanted to get the model of phone I ordered in the first place, I decided to report this mistake. The customer service personnel told me that my previous issue with receiving the wrong model was because the personnel who helped me at that time did not enter all the information required to make the change... Anyhow, after about an hour of conversation, I was told that I should definitely be getting Motorola W377 this time.

Finally almost a month after placing my initial order, I received a replacement package. Now guess what was in the package? It was still not Motorola!! It was LG600. Since the functions on this phone are comparable to the Motorola, I decided to go with the LG. But, when I activated it, I got no complimentary 300 minutes. So, again I called the customer support. After 2 hours of trouble shooting, I was finally able to receive the 300 minutes that should have come with the phone in the first place, but get this--I received only 35 service days, instead of 60 service days as they advertise, because I had already activated my (defective) phone nearly a month ago!!!!! That just doesn't make sense to me. Does it to you? It's true the phone was activated, but due to the phone being defective and net10 kept sending me wrong models, I never had a working phone in my hand. But, they are saying my service days had been still counting down. I just cannot believe the poor quality of service this company provides.

I have had Net 10 for years, and I decided to upgrade my phone to another Net 10 phone and that's when my trouble started. Apparently, my prior service worked off of the AT&T towers - no problems, once they switched my phone they put me on T-Mobile towers and it was a problem from then on. Since the switch I have had many dropped calls, and the LG phone I upgraded to has a mind of it's own. It will turn itself on and off at will, and when you flip it open sometimes none of the keys work at all until you take the battery out and start again. In an emergency, I don't want to have to fiddle with that. I just bought another Net 10 phone to try and see if my issue is the phone or the service itself. If the new phone doesn't give me better results, I'm jumping ship. Right now I'm in the 72 hour 'waiting period' without a phone until they get the switch done.

I have been I Net10 user for years! No Lie!!! Today I experienced the frustration that many other users have been experiencing. My service expires 10-22-09 I have bought upto 1836 minutes that are still unused. I sent the an email VIA there website explaining my issue. They sid they will get back to me in 24 hours. My wife called them directly and got in touch with a person in a foreign country. They told her they could not solve the problem and gave a code number and instructed her to call the next day. I am phoneless but at least I can make an emergancy call anytime. Woopie
I heard of this thing happening to another person as research pay as you go phone companies, but did not listen. In truth I enjoyed Net 10 for the years I did spen with them. I hated when I started to pay for more minutes with much less time to use them. I consider that EVIL! I was going to live with that, but now this happens. They are theives and if I could figure out how to have them arrested for stealing my money in these difficult times we are living in I would. With so many people around me trying to rip me off, I just don't know where to turn anymore.

Have had net 10 for yrs, Always happy with all. Now can't get svc anywhere. In and Out. Dropped calls. Have had auto add min plan but am dropping. Soon as I use exist min I'm outa here

The air time I bought NEVER added correctly to my phone. The wait on the phone was ALWAYS longer than 20 minutes. It ALWAYS took more than one hour to solve one simple problem. You think that's the end? NO. They would promise you one thing, and that would NEVER happen. You would have to call again, go through another hour to solve the problem.

Case 1: I bought a new phone. They sent the wrong phone. After a long wait, I got the right phone but it was broken. Again, after many days of waiting, I got a functional phone with a wrong SIM card. I called and argued.Finally, I got the right SIM card. The whole process took me more than a month.

Case 2. They sent me the wrong SIM card for my parents' phone. Because I was going out of town, supervisor X from the company told she would make sure I received the SIM card in 1-2 days. After 4 days, I was still waiting for my SIM. Supervisor Y from Net10 told me I would received extra minutes for the long wait. On the 5th day, I called again, and supervisor Z told me there was no documentation for my previous 2 conversations. So.... either they all lied to me or I was talking to the air.

Bad experience. NOT RECOMMENDED.

Net10 was "okay" until today. I wasnt getting the advertised rate of 10cents per minute for calls, I've been getting charged $1.00 per call and text messaging is supposed to be 5 cents per text, but I've been getting charged .50 cents per text. Then today I went to send a text and it said delivery failure, so I resent the message two more times and was charged 50 cents per text with the same delivery failure message. I called my phone and it said that phone was no longer active even though I just added 300 minutes to it two days ago. So I called the costomer service # and that was a joke. They couldnt find out what was wrong, but said that it would probably take an hour to reactivate and that someone would call me back in an hour to confirm, that was almost two hours ago. Guess what? No one has called and my phone still doesnt work. Even better then that, I called back and the toll free number is no longer in service. Wierd huh!

It is a nightmare to try and do this with Net 10 customer service. I was on the phone for 2 hours and they couldn't make the switch from old net 10 phone to new net 10 phone with keeping same phone number. Then they deleted all my voice mails and couldn't recover them! I'm now without a phone for 3-5 days because they said the only solution was to send me another phone. Absolutely unbelievable and very strange! I do not recommend Net 10. You pay for what you get! Cheap service and phone and very cheap customer service with no answers!!!

I purchased a new NET10 phone and wanted to transter my old phone number to the new phone. I first tried their number 1-877-836-2368. The first option was English/Spanish; I choose English. I navigated my way through their menus only to receive a Spanish response. I t6hen tried their website www.net10.com. As I worked my way through their menu system, I reached an impass when the website displayed a "Missing script" message and instructed me to call thier phone number above, which was again useless.NET10's service is a joke. I will never buy one of their products again. Note that Tracphone is the same company so you should avoid them also.

Overall I have been satisfied with Net10. Their 10¢/minute plan with no access fees works well for my needs vs. most of the competitors. Also in my case, their provider (ATT in my area) has excellent coverage.

But there are some issues I've run into that leave me frustrated. While I am satisfied with basic phones, I've had 3 defective phones in a row, and a 4th some time back. Each time I call for customer service, I plan on over an hour spending time with the overseas call center. Support is friendly, but very long and tedious. Each time I call, I ask myself if this is worth it. Mind you, one of the duds was an LG400 and 2 were an LG1500. So sure they take care of it, and pay for return shipping as well, yet I NEED my phone as I use it for work.

Net10/Tracfone have so much going for them - yet if they had a solid competitor, I'd move in a minute. For that combination of pros and cons, I'll give them 3 stars.

Net10 has been an absolute pleasure in my life.
The calls and sms are realy cheap, easy to top up. There are no problems with the phone, which was sent to me!
I can vary the amount of minutes I want every time. Being in contact has never been so easy.

The customer service with Net 10 is atrocious!!! I have, not ONCE, been able to reach anyone on their web page, and their customer service phone line is almost as bad. If you don't have exactly what they want, they just hang up on you. I have spend over an hour or more each of the 4 different times I've tried to purchase more minutes for my phone. I'm about ready to to move over to the AARP plan, which will cost me just about the same.

I only had to talk to 2 people this time. Finally I got a supervisor - Caroline - when I insisted on speaking to one after being put on hold only 4 times. She volunteered 20 days of airtime for all of my inconvenience. I insisted that I want a minimum of 45 days. She countered with 30 days. I told her that was not enough. She advised that she was not authorized to give me any more time. When I asked for her manager she advised that her boss wasn't working and if I wanted to speak to someone, I would have to call the corporate offices and gave me the toll free number. I am now going to call them and ask for more time as this runaround is making more and more inconvience for me. If you guys had just done what I asked to begin with or had a better telephone service center, you would have saved enough money to give me free usage for a year minmum.

I just made the call to "corporate" - TWICE. A recording came on after the first ring. It was, "Call and talk to fun people at 1-800-424-4400 that's 1-800-424-4400. I called. It was just what I thought, a sex line requesting money. Depending on what you want the charges range from $0.99 to $2.99 a minute or maybe higher. I hung up before I could hear other charges. I know I called the correct number to "corporate because I asked the supervisor to repeat the phone number to corporate. I am now going on the website prepaidreviews.com. All of the what I have told you will be in my review.

I have had nothing but problems with the company and the customer service reps. I bought a phone for the purpose of texting and the sim card needed to be replaced after about 4 months of service! I called and was given hassle after hassle and was finally awarded a replacement phone for the inconvienance of my time and the poor product that was purchased. While waiting for the phone to come via mail,my service to the phone was interupted by the company! When the phone arrived they sent a phone to me that was someone elses and there was NO Sim card. Now I am awaiting the Sim card to use the phone 3 weeks later! This company surely had no problem taking my money for a phone that doesn't work. I am contacting the better business bureau. Not to mention for the inconv. they have graciously given me 20 minutes added to the phone for weeks of no service in which the phone was bought for. Amazing seems like i should of stuck with AT&T. They all are evil.Though they claim differently.

I too would give 0 stars if I could. I added minutes to my phone because my time was running out. I do not use my phone fast enough to run out of minutes in the time frame. After I added minutes I realized I would have to use up my minutes within 30 days. I now have almost 500 minutes that need to be used in 30 days. I kept trying to use the phone and it wouldn't work. I finally looked and saw that it said Emergency Only. I called the CS dept. I was on the phone for an hour and 15 minutes and got disconnected. I called back and asked for the person I was speaking with previously and they couldn't transfer me. Of course I had to go through all of the information again and do all of the standing on my head in the driveway stuff to see if the phone would work. I was on the phone for more than an hour again. I was told by the rep that he was 95% sure that my phone would work but to shut it off and wait for one hour and turn it back on. Yeah right. I was so angry that I couldn't call them back and ended up waiting 2 weeks. I could not afford my blood pressure to go up any higher. I couldn't understand them and they got angry. The phone connection was terrible and I was on my land line phone because of course I could only place emergency calls! I finally got on the website and discovered I could email them. When I started filling out the online form they wanted me to pick the issue from a drop down. I put in Inoperable Equipment. The next drop down had a list of specific issues. One was Emergency Only. I emailed and the next day they emailed me back. Fast response and told me to go online blah blah blah. When I turned on my phone everything worked fine. But now I only have a week to use up my 495 minutes and then I have to buy more minutes to get the time. I requested an extension of 120 minutes for all of the lost time and inconvenience and they just responded with an apology for not being able to extend my time but maybe someone in customer service could help if I would only call them. I think it may be worth my mental health if I just throw the phone away and go with another one. Maybe one where I can understand customer service and they know how to fix a phone.

Do NOT use Net 10 - yes they're reasonably priced, but their customer service is useless. I spent almost 2 hours on the phone (I was double billed on 2 occassions) and they refused to resolve the problem. When my minutes are up with Net 10, I will switch to a more reliable service where I can depend up their customer service people. Trust me, Net 10 is not worth the few dollars you'll save.

pricing isso reasonable, but I do agree about not undersanding the reps, the bad thing is I am very patient, but when you get one that is mad because you can't understand them and keep having to ask could you please repeat that. Go figure its bad enough that you ar eon hold for so long ang then you don't have the faintest idea what the rep is saying. Isn't this service only in the U.S. well we have a lot of U.S. citizens out ofa job, that would surely except a job here with what ever they are getting paid. Every little bit helps and I would be able to understand them and they me which would make the phone call smooth and easy and not take up so much time.

I moved from AZ to WA net 10 phone worked great everywhere had no problem I got a cricket phone & it bearly works cant hear on it calls drop I'll keep my net 10 phone

I have a Net 10 for over 2 years,works great.Would not go with anything else.

Adrian,nobody is being racist against Net 10 service providers. It's a simple fact if you pay good money you expect good service. Many people did'nt receive that. Just feel lucky you did.

As someone that used to work in the telemarketing business, let me say that while english is obviously not their first language, they care far more about their jobs than if you had someone in the states helping you out. Quit being racist towards these people, they're doing their best to help you out and if you had the patience they can usually help you resolve your problems. As for myself, I've lost or broken 4 phones since I got the service, yet my costs haven't increased as the cost is only $15 a month and I've transferred all minutes from my missing or dead phones. It's great value for people who want a phone they can use anywhere in the U.S., I can't imagine how much worse my bill would be with another prepaid deal.

I stumbled into Net10 out of need to get a throw away phone for my sister-in-law who was traveling and had no need for a cell phone otherwise. I was a bit skeptical but found one on sale at one of the box store that included an LG phone and 300 minutes (2 months) all for $19.95 plus tax. As it turns out I ended up keeping the phone for my wife as the connections are better than my Verizon $40 a month deal that only gives me 200 business hour minutes. The Net10 phone I have is an LG and although low end and not as good as my Samsung Verizon phone it serves the purpose and the reception is clear as a bell. When my Verizon contract runs out I am switching to Net10!

I love net 10 5 years no problems

I currently have net 10 phone and I wanted one of their phones as stated on the web site, that even offered 300 min. with the purchase of the phone. But when I got the phone the 300 minutes were not on the phone, and when I called customer service, they state that the 300 minutes, was not included. But on their web-site, it did state that it was included. They will tell you anything to get you to purchase their product. Needless to say, I will not be a part of net 10 anymore once my minutes expire.

There is a $15.00/month deal with Net 10 but its under the Easyplan and looks like ypu have to sign up for it and they deduct each month from your credit card. I would perfer to buy per month if I choose.

So sad that I couldnt give them a 0 star rating they dont deserve to have the 1 star that I had to give them. Thanks for giveing out the 1-800 number I will be using it. I think everyone should call and complaine to them about the service and phones.

wow, net 10 customer service is so frustrating to deal with!!! You get asked the same questions over and over, and put on hold so many times, and it takes SO VERY LONG to get anything resolved. If you don't like waiting, pick another service provider!!!

ALERT! ALERT! The customer service SUCKS big time. Bought a ringtone for my phone and for some reason it went to my husbands phone and they will not do anything about it. When I called them about it they had me do a bunch of stuff which deducted mins off my phone said they would replace them and they didnt. I have also had many problems with the phone deducting mins and the text not going through. DO NOT BUY NET. 10 PHONES. THEY SUCK! I agree with everyone that has had problems getting a person that speaks English and if you do get through to a rep you have to wait for ever ( they told me it would be 3 mins i guess forigeners cant tell time i was on hold for 2 hours wasting my time and racking up a nice phone bill for me) I could here them but I guess They couldnt here me because I was given them an ear full. HATE NET.10 PHONE AND CUSTOMER SERVICE.

I am happy with Net 10 My Father and I had a contract with Verizon. Canceld it and went to Net 10 Now My Mother has on and daughter also. Wish they had higher end phones! Will stay with Net 10 for a while

Great pricing on a phone with exceptional coverage. I have been using it for a bout a year now with absolutely no problems.
The phone has worked so well for me so far, I got my mother one and will probably get one each for my kids within a few months.
Easy to buy new minutes, and at 10c a minute it is quite a bargain. A lot of other carriers seem cheaper at face value but they add daily charges or fees for texting, etc.
NET10 have decent quality phones even if they are not the latest models.

Net 10 is so dumb because i got my phone then it took like a month to get service. wtf is wrong with them then finally i got service but it was only fer like a day then all of a sudden i dont get service and i only get it at my grampas house. then i have all the bars at my house, and i have minutes but i dont get calls or texts. thats stupid they need to get canceled or whatever!!!!

My voicemail was reset this evening, the message banner is gone and all is well. Now to keep voicemails away I simply dont reactivate it and no more voicemails, I hope.

I have had Net 10 for a year and a half. I have 3 phones (1 for me and 1 for each of my kids). The customer service folks are in Latin America somewhere. They have always been courteous but sometimes the language barrier kicks in. I had problems porting my phone number but it was mainly because the website wasn't clear on how to do it. I've ported my number twice because I dropped my first phone and it took a hard hit. I had to get a new SIM card the first time I ported my phone because it wasn't the right card for my location. I ordered that phone over the Internet. When I bought my replacement phone, I went to KMART and bought one off of the rack. I also paid the $5-10 to get a replacement in case something happened again. I guess the one from my local KMart had the right SIM card because I came home, went on line and ported my number immediately. The first time I ported my number it was a Verizon to Net10 port. The second time was a Net10 to Net10 port. I am very happy with the phones. I use an LG600 and my kids use the Motorola V176. I had service at the beach when my sister's Sprint phone did not. I use the monthly automatic minute load and get 250 minutes a month and each kid's phone is loaded with 150 minutes per month. My monthly cell phone bill is less than $60 for all three of us. The minutes accrue, we don't talk excessively so I usually have about 500 minutes on my phone. One of my children has 2000 minutes the other has about 800. We text a lot so that's only 5 cents per message. So Far, we are very happy with our Net 10 phones.

Everything has worked quite well until recently. Im getting voicemails I dont want to listen to and there is no way of canceling the service. The voicemail banner stays across the screen until it's answered. Im still waiting for them to tell me how to reject voicemails and get the banner off the screen. I hope this goes better then the last time. P.S. if anybody here can help...feel free.

I have the LG200C, which is a basic phone. I don't need fancy ringtones or SMS texts, so this phone is perfect for me (even my daughter likes it). So far it has worked great! By the way the $15 phonecards are available at net10.com

Received my phone and tried to port my number from AT&T. Waiting for them to send a new sim card. This is the 2nd time I've tried Net10 and I never can get a local number (I have a # until I get the new sim). I'm in La Grange TX and got a number local to Bryan TX both times. I tried to find out this before I bought it (on the phone for 55 min.) and they could not give me an answer. I ported my local number so I hope things work out OK. Main question is does everybody have a problem getting a local number? When I gave them my zip code, they said it would be a local # but you can search the internet for NPA NXX which is area code and prefix and the # they gave me is suppose to be a landline in Bryan with a different zip.

A couple of people I know like the phone service very much, and love the savings over the Big Phone Companies. Despite the warnings online, I went ahead. Arranged my day to be here to sign for my package as required by Net10, and the phone back does not fit the phone.

Called customer service while I was asked all the information that they SHOULD have in their data base regarding my order number, serial number, address, phone number, how to spell my name, etc. and it was difficult for us to understand each other.

Finally, was told they would send out a replacement with a prepaid mailing envelope to return the other. However, the rep told me they could not expedite it, despite the fact that this was a quality control issue on Net10's part. No extra minutes, nothing. Just making me feel like they are doing me a BIG FAVOR to allow me to return the phone postage paid!

Now I can look forward to rearranging another day at home to wait for the new package. This fiasco took the better part of an hour, using cell phone minutes from my current service.

Hopefully, I will be able to give more stars later, assuming the phone and service work as promised. As for now, I'm fuming.

Love Net 10!! I have a Tmobile phone that hardly has any reception when we're camping in the sticks,my net 10 works everywhere and for a backup,its great. No problems ever here. If I didnt need more min and wasnt stuck in a contract with T Mob,Id just go Net 10 all the way..

The customer service if that's what you call it is very poor! They won't ever give you to a supervisor and won't help you with your problem! They stole 400. worth of my minutes and wouldn't refund them!! I think the company is a fraud!! You can't even understand them!

Net10 is not a good company to buy from. Nuff said!

I had 940.5 min and 62 days on my phone when net10 deactivated my phone.
I've spent 2 days trying to get this fixed.
Because I bought my minuets off of Ebay I didn't have a minuets card to show them.
They declined to turn my phone back on because of this.
Net10 stole $94 plus $60 for the phone.
That is $154.00 that they stole from a cancer patient.

My experience is consistent with that of Andy 7/1/2009 & 7/2/2009. I lost an entire day's work trying to get their phone to work, AFTER they sent a new SIM card. They finally accepted that the phone is broken and agreed to take it back but they're making ME pay the shipping even though THEY breached the contract. I'm innocent, but I'm screwed. NoEvil Net10? Ha!

i got my first cellphone from net10 and i loved i was always calling people and texting the customer service and reception was great i would definetily recommend to a freind the lg 400g is awesome i loved it

net 10 service is as good as most others but the piece of crap cheap phone sucks... do not get the motorola w375 documentation sucks...
features suck...
would rather have an LG phone

OK, I got the LG replacement phone and the service person got it activated in less then 10 minutes, including the 600 minute card which I got with my first phone. All this despite a language barrier of sorts. I give them 3 stars for now but may raise that in the future if all continues to go well. I have come to the conclusion that a defective first phone was the primary cause of this whole mess. Add to that, many of their service personnel just dont understand how to fix problems. If you get a phone in good working order and the proper sim, you probably will be in good shape. If not, you may have a service nightmare. P.S. it took only 2 minutes to set up my voicemail. I was suprised.

bring back the 150 minute cards and everything would be perfect.

I've been using Net10 for about 3 years now and it's been great!! Hint: If have trouble with your phone, ask for additional minutes for your trouble. They will sometimes give you some.

My phone's bar disappeared on June 23rd, it is not July 8. I have called Net 10 Service 5 times. Each time they read a script of items I am to do. Each time they say it takes an 24-72 hours to activate and call back if it is not corrected. Each call it is with someone that speaks broken English that keeps asking if they can put you on hold for another 2 minutes. Each call lasts approx. 30 minutes. I have now been told that I have to drive 10.5 miles Northwest with the phone to activate it!!! I have had the phone in my area for over a year. This is a big joke!! I will never buy or recommend a Net10 phone again!!! Buy American, I learned my lesson. You get what you pay for.

Bought net 10 Nokia and only works if I lean up against the window and go into driveway to get a signal. Customer service said that the LG phone was an upgrade and had better reception, it is worst than the first phone. When you get close on minutes, I start receiving a lot of unknown calls from area codes across the country using my minutes or Do they sell phone numbers for solicitation calls?

10 cents clear calls no dropped calls in 2 years. what is anyone complaining about?

If I could give zero stars I would give minus 5!!!!!! The worse customer service possible. Callcenters in India, operators cannot understand English. Nightmare!!! The phones are rubbish, breakable and u cannot use the net 10 im in another phone. STAY AWAY, service charges not worth all the hussle.

Customer Service is the worst. Had problems activating phone after 2 hours on phone they determined they need to send a new sim card. They said it would arrive in 3-5 days. Going on day 10 and still no sim card. All the while days of service is expiring without being able to use

i bought two of these phones and activated with the house phone and now when i call from the house phone they r busy so i cant call from the house and the number is not local when someone else calls from there land line i get charge and they get charged for long distance and i tried to get number change and they changed but it was also a long distance nuber service is bad

I bought my first NOKIA Net 10 phone in 2003 for $29.95 w/300 minutes @ Wal-Mart. I have never had a moment of trouble with the little blue phone. The phone died in 2008 and I bought my second Net 10 phone, an LG600, from Wal-Mart and it was defective. Customer service sent me a new phone in two days, service was EXCELLENT!
Reception is ECELLENT! Afer having been rrrrripped by Sprint and Cingular I quit monthly contracts. Now I control what I will spend on my phone.
I love Net 10 it is the best!

Im back! I finally got my minutes and now the phone lets me recieve but not make calls. Another e-mail and about 90 minutes of trying to get the phone working and they have decided to send me another phone. They claim the new LG will be a major upgrade from the recon Motorola I first recieved. So the Greek tradegy continues for now.

I ordered my Net10 phone from their website. Then the nightmare began. After 5 e-mails and 5 phone calls, an order that was to take from 3-5 days took two weeks because their computer lost the order. It finally arrives and guess what, the wrong sim card. After 4 more e-mails and 3 phone calls the idiots finally send me the right card. But then I activate it and it does'nt give me the 300 minutes that was supposed to come with it. This time their service people wont answer my calls so I have e-mailed them yet again. To complicate things the service people are Indian or Pakistani and dont understand or speak English well at all. The one thing that they did do fast was charge my credit card for their lousy service. Maybe their phones work well (if you can get them started) but you can probably get better service from chimps.

I dislike the net10 prepaid service there chargeing me 0.50 for text I thought 0.5 5 cents not 50 cents.Sending and recieveing

Well, my tale of woes with this company continues from my two previous posts. As you can see, we are back to one star. My phone finally arrived Monday (not Saturday). After charging, I attempted to activate the V176, and my sim card won't register. I'll call CS tomorrow. Can't wait for this coming adventure.

I bought a phone on line w/ three day shipping. 8 days later it finally arrived. Spent 3 hr trying to activate the phone. Was told I couldn't transfer old number. I finally convinced him that it could be done. Long story short, had to talk to superviser to and found out the phone was defective. Now I have to send phone back at own expence. Needless to say I'm not a satisfied customer.

So, the above review moves up one notch. I get an 877 area code call, which I usually ignore. This time, I answer it. It's Net10, telling me the phone will be delivered Saturday. So , I add one more star and breathlessly await Saturday delivery via FedEx.
Rich
Rochester, NY

Well, before I even get to use my new Net10 phone and minutes, this company has already put itself on my ... well, the list. I ordered a phone with 300 minutes, and it comes with an additional 300-minute card. Seemed like a good deal for thirty bucks. And, ships next business day! Well, I ordered on a Sunday, should have shipped on Monday, and with three-day delivery, arrive non later than Friday. No phone arrived today (Friday), so I called customer service. Of course, it's off shore some where and extremely difficult understanding the service reps. But after 25 minutes , the person said a phone would be shipped today and should arrive Monday. We'll see. Morale(s) of this story: No deal is a good deal unless the goods are delivered; Buy at a store where you can walk out with the merchandise (or walk back with it when it doesn't work). I'm only out thirty bucks, so next time I go to my local Verizon store, pay a little more , but speak to a real customer rep in my own neighborhood. I don't know how much these companies save by moving service off shore, but they are making big mistake.
Rich
Rochester, NY

Would give it a 0 if possible. The phone never worked after spending many hours with customer service and never understanding them (poor english)now it's in the cooperative office's hands as I will not give up. Don't buy from them is my advise

I roder phone a week later I still have not received it. Customer service is very poor...difficult to understand their english, each rep placed me on hold, given every excuse at one time they told me they could not verify my email...informed them that I had received a conformation email then placed on hold again, then informed that it was an internal problem...rep solution to the problem was offering a refund...a company is only as good as their customer service this company's customer service is very poor at best

I love my net 10. Period. But I have a problem with recieving calls I don't want. Any way to cut off the voicemail? This would help alot.

Ordered a phone five days ago and have not received it. The email address just bounces back.

i have been a customer for a long time. I started having some trouble with my phone in early March. I had to go back to my old phone my flip phone I bought on line thru net 10 broke and they would not replace it. Because of course it was my fault, not a defect in the phone. Anyway, I went back to my old phone and now the 411 feature that I need the most doesn't work. No big deal It's been 4 months. I'll just carry phone books for the places I plan on visiting this summer. Nothing else to do but wait on customer service to find the time to help me a 5 year customer. It's ok don't worry about it I have lots of room in my car for more junk (like Phonebooks) that I don't need

In my opinion, Net10 is the best value on cell phone service available. The no contract voice service is 10 cents a minute, period. I love that.
Service wise Net10 has been about as good as any body else. Montana has no shortage of dead zones with any service. "Can you hear me now?" "Hello? Hello??" Net 10 works about as well as any.
My primary complaint is that there are only two phones available in Montana, the Kyocera 126c and LG 200c. While the two provide fair functionality, they are both bottom end phones.
Net10 retains my business simply because they are the best deal, but I want a better phone. I would pay for a better phone to use with Net10. I wish I could.

Simply the best prepaid service available. I have had the Samsung T201g since it became available and the size and sound quality are excellent.There is a reason why the coverage and call quality is so good. Net10 through Tracfone buys airtime from AT&T and T-Mobile for the majority of their markets.However, AT&T and T-Moble have separate tower networks for their postpaid and prepaid customers. With Net10 you have access to all of their towers! Customer service can be trying but if pose your question in a way a five year old can understand all your questions will be answered. Mine have. At 10 cents a minuet, a reliable phone with enough features for me, superior coverage, why waste your time looking at other prepaid plans? I would highly reccommend this phone and Net10 to anyone who asks.

I bought the Nokia 1600 for $29.99 about 3 months ago. The Spanish accent customer service person was aggravating to this home grown guy;however, the phone service has been great.

We bought it for our son to have in case of emergencies. It's a no frills that I would recommend for someone not wanting a contract.
Adding minutes online is the way to go.

Oh yeah, one downside. Be aware that they do send you junk email. If you open it, you are charged.

We have an LG300 that had tech diff's from the beginning. Had 2 sim cards switched out, another refurbed phone sent, have logged countly HOURS on phone with tech service -- placed on hold and asked the same questions over and over -- it is very difficult to get a competent service tech to quickly analyze and fix problems. My kid was away at camp with it and the phone stopped working! Finally, we got one good rep that took care of the problem (which was with their system!!!) but only after a tremendous amount of frustration.

recieved two defective cell phones, spent over 6.5 hours on the phone, to no avail, i just gave up. highly advise not to select net 10 as your carrier. even though it is ten cents a minute, it may end up for you ten headaches.

I have to pay for my net10 phone b/c my mom didnt want to add another two years to her cell plan. So i bought a cute little samsung flip phone and its great! i babysitt and dont get that much money but the minutes arent that expencive which works GREAT for me. The only problem with the phone that i had was i had locked my sim card the day after i got it. And they had to best buy (where i bought it) had the companey ship me a new one. But i couldnt get it to register so i had to call custermer service and i couldnt understand the man one bit so i had to have my friend talk to hime. Besides that i ♥ my phone and its perfect for a 14yr old like me!!!!!!:]

What's NOT to like? I have the LG600G flip phone with camera and bluetooth. I don't text. This is a great phone, great phone service. I can't say anything about customer service. I haven't needed to use it. I used the internet to activate, kept my old AT&T number without any problems. I only use about 100 minutes a month, so appreciate the rollover minutes. I use the Easy Minutes plan for automatic renewal. This is as good or better than AT&T ever was. I had them about 10 years, but have retired, and don't need all their extras they charge for and I won't need to use. The camera is good, pictures are fine.
Come on folks, appreciate this company.

Hi JaneDoe,

400 min! I glad you are trying to save money by using prepaid, but 400 min. a month. That is about $40 per month for Net10!

that is alot of min for a prepaid person. the general rule is: if you used less then 150 min. per month, then prepaid is a cheap option. you might be better off w/ a post paid plan. but you did say you didn't want a contract, that cool =)

But Net10 is horrible when it comes to transfering your number out and in of their company. I guess you are stuck with Net10 if you want to keep your number.

I had such a hard time porting a number from a net10 to another Net10 phone!

Also... another problem I have with Net 10 is that they leave a LOT to be desired in the phone design department! And disabling the features on their phones REALLY p#@*%s me off! How DARE them!

Plus, I would SERIOUSLY like to see hot new phones with actual REAL MP3 quality or better ringtones!!! And better SPEAKER to improve the sound quality of those tones! Just LOSE the sorry Polyphonic ringtones already!!!

And STANDARD options on that new line of phones should be SPEAKERPHONE, CALENDAR, OPTION OF DOWNLOADING RINGTONES, MULTIMEDIA, ETC FROM A-N-Y ONLINE WEBSITE, FASTER MORE PREDICTABLE TEXTING, MORE CLAMSHELL PHONE DESIGNS, AND OF COURSE...BRING BACK THE $15 PHONE CARDS!!!!

Upon weighing the good vs the bad with Net 10- I concluded that the 'good' won. Where else can ya get a month to month cell phone with NO obligation and only have to buy as little as $30 worth of minutes every 3 months? I personally use about 400 min each month- but its still cheaper than other pre-paid cells.

It WOULD be nice though if they hadnt of stopped selling the $15 cards!!!! That was just RIDICULOUS- as a LOT of people bought those when available!!! It was great to be able to 'supplement' those 150 minutes between 300 minute cards! But they likely did it because they were losing $ on them. But SO WHAT? Its better than going out of BUSINESS like so many companies are nowdays doing! And a lot of people went ELSEWHERE because of the end of the 150 minute cards!!! So it does not make any business sense at ALL to have done away with them!

I signed up for the unlimited plan only to have my phone disconnected three times a month. Customer service insisted my phone was cut off because I was out of minutes. It usually takes about an hour to fix the issue. Just received a new sim card after waiting two weeks for a service I already paid for, phone was activated for two hours only to be turned off for lack of airtime(remember the unlimited plan?). Customer service had me on the telephone for an hour and a half only to tell me they were closing and call back tommorrow. This company is a scam and should be investigated.Who should we contact the FCC? No one should be allowed to take your money and not provide the service you paid for.STAY AWAY FROM NET10. Hopefully you are reading this before you acquire service!!!

If you want to copy your contacts from an old phone forget it. You can't do that with a Net10 phone. Not even if the old phone is a Net10 phone. The company has disabled this feature despite the phone's built in SIM copy function. Maybe you can have them explain why if you're lucky enough to get a rep that speaks English.

Have had the net10 for about 6 months, no problem. Purchased phone and it came with 300 minutes. Compared it to other carriers, this is the best deal around. Net10 does not charge you to use the phone. Easy to activate and use refill cards. Customer service is also excellent.

would not recommend ...!!! email them and see what happens when you try to reply with information they request. bounces back! What a scam

I bought my wife a Net10 phone (the cheapest one) a couple of years back, and I have to say that it's been great. I paid $30 for a phone with 300 minutes and only have to buy a new airtime card every couple of months and the minutes rollover every time I add new airtime. She gets reception as good as I have with my AT&T Razr. I've only called customer service once after we let her time expire a while back, but they were helpful and made sure that we didn't lose any of her unused minutes or have to get a new number (which, by their policy, could have happened. I bought my mother the same phone and she's had the same great service. I've been recommending Net10 to anyone that's looking for a good, inexpensive cell phone. Also, Net10 doesn't charge you a dollar on every day that you use the phone like other services do.

I've had net10 phones for about 2 years and I feel they are by far the best pay-as-you-go phone service out there! I'm on my 3rd phone now--I upgraded the phones when the stores ran specials on the higher-end phones, and customer service has been terrific whenever i've contacted them! NEVER EXPERIENCED ANY PROBLEMS IN ANY WAY WITH NET10! Do yourself a favor and go to net10 if you are in the maarket for an inexpensive, quality pay-as-you-go phone with solid customer service!

I had a Nokia phone for a year or so and had nothing but problems with it. It finally became an alarm clock until the battery could no longer be charged. I bought a Motorola Net10 and had no problems until the battery started going. A few days ago, I bought the Motorola Motorola em326g and absolutely love it. ONE problem. the internet browser button is VERY easily pushed and if you aren't careful, you will loose minutes before you realize it. You also have to buy a micro sd card if you want to use the MP3 player function.

NET 10 IS SIMPLY THE BEST PREPAID OUT THERE.
I BOUGHT LG300, YOU GET 300 MINUTES WITH PHONE, PLUS AN EXTRA 300 MINUTE CARD ALL FOR $30 ONLINE. THATS JUST A NICKEL PER MINUTE - NO OTHER COMPANY COMES CLOSE TO THIS PROMOTION. BTW, ALL YOU DO IS BUY SEVERAL PHONES THIS WAY AND JUST ACTIVATE WHEN NEEDED.

I have contract phones from T-Mobile and bought a Net 10 to my older son and this pre paid phone work better; if I knew that I certainly buy a Net 10 to me too.

Just to let you all know, in case you don't, NET10 is a subsidiary of Tracfone, so if your having problems with NET10, do not switch to Tracfone, you'll have the same headaches and grief.

If you use 150-300 minutes a month, it's hard to find a better deal. You can buy 150 mins online for $15 with prepaid plan. In my area, Central Florida (USA), service is good. If you can get you hands on a phone that works and are in a good service area it's a really good deal.

There are downsides. Customer service sucks. Refurbished phones (I bought quite a few for family and friends)are 50/50 chance don't work. Getting phone cards to add minutes sometimes (but rarely) requires a 40 min call to customer service, that sucks. Porting current phone # to Net10 is difficult (read other reviews.

Overall quality of service varies greatly from phone to phone and service area to service area. I recommend i you are interested, try getting their cheapest phone, try the service for awhile. Then upgrade your phone later if you like it. But, don't try to port your # to the new phone. Save yourself the hassle and take the new #. You have been warned

I'm giving Net10 3 stars for now, due to an issue which they haven't got back to me yet on. First, I bought the LG300 phone at Sam's Club for $29.95 which includes 300 minutes. Nice basic phone - slightly plasticy, but come on, it's $30.00. They set it up and activate it for you at Sam's, so I didn't have to go through all of the mess some have described here.

Reception in my area (Atlanta) is actually excellent. I think here they piggyback their signal on AT&T, and I get 4-5 bars in most areas. The speaker reception on the phone is a little fuzzy (like someone is talking through a cloth on the other end) but I've been told by those on the other end my mic is ok and I come in clear to them. Buttons and screen are what I'd expect for a phone of this price range.

My one issue: Minutes are "disappearing" even when I don't use the phone. As an example, Two days ago, it showed me as having 276 minutes left. A day later, 275, and the next day (today), my minutes have dropped to 270. This is with NO inbound OR outbound calls or text messages... zero activity. I'm still waiting to hear back from them regarding my email I sent on this. Now, I can *almost* understand losing a minute a day for inactivity "fees" (almost), but, losing FIVE minutes in this last day for no activity? Um... no. If this is the norm I won't be buying more minutes. I'll just have to wait and see how they respond to this.

So I don't yet have a final verdict. I mean, the LG 300 phone is decent enough. The reception is "ok". The signal strength is good. Disappearing minutes however, could be an issue. The jury is out.

I have the cheap Net10 phone and used it for about 5 months and one morning I turned it on and the screen would barely light up and I saw something that looked like spanish in the background...and I could not dial out or get to the menu...it was basically dead....called customer support and explained and they are sending me another one with my number and airtime on it...imagine that...been two days and I have a tracking number so I am in waiting without a phone....hope for the best...Bye Now!

I give Net 10 a -10 rating. Poor customer service. They don't always give you credit for air time added. Very frustrating to deal with.

i am on my fourth net10 phone in 2 years(i have a bad habit of throwing phones). the only reason i gave 4, not 5 stars, is that they have it set up to where the only way to download real ringtones is to buy from them and my free(refurbished)phone's batt cover doesn't stay on. otherwise i've always had perfect reception and love the prices. $30 lasts 6-7 weeks!

Was very happy with price of phone and of minutes. Customer service was also friendly and tried to be helpful. I am forced to buy a phone from another provider. My phone has five bars of service and will make calls, but when anyone tries to call me, my phone rings once and drops the call. Three hours of customer support turned up nothing. I'm buying a new phone tomorrow. I would like to think of this as an unbiased review. I am not bitter, just stating what happened.

this phone is horrible...... if you talk for less then 10 sec or even just pick up they automatically take off 1 minute .........plus the serivce is horrible and customer service is super ghetto

this phone is horrible. the minutes are supper expensive. and the phones dont do anything unless you buy the fifty dollar phone which is to much.

I have owned a net 10 LG 300G phone for almost a year now and Its Great! I get reception almost everywhere and as someone mentioned the echo in the voice that only happened to me once and that was because of poor reception in a hospital.

if u want a good phone go with page plus good prices and instead of useing there phones u can use any verizon wireless phone i give page plus 5 stars.

im just trying to decide whether or not to get a NEt 10 phone. Based on everyones comments so far its about 50 50 chances that ill end up with a good phone. umm i dont know what i should do. i dont have very much money and it seemed like a good deal i dont know now, HELP

I hate that you all are having trouble.My Experiences with Net10 has been great! I've never had any problems with them. Wish you all the best of luck!I've been with them for 4 years. Try this number it may help you.1-877-836-2368 GOD BLESS

When I decided to have a cellphone, I wanted a no frills and simple straightforward service without the usual contract traps and snares. Net10 provides just that and at a reasonable price. I have had Net10 now for four years and aside from the normal wear and tear on the Motorolla V171 and the short battery life, I have had no problems whatsoever. The IDD service is decent and my experiences with customer service are basically positive. Coverage is okay and I have not had any problems reaching land-lines in remote locations. On the whole I am pretty well pleased with the service and it works for me. I also tried a Verizon plan, but the reception and sound quality was so attrocious that I ditched that one at the earliest convenient moment.

Net10 has incompetent tech support staff and customer service. I lost all the 300 minutes on my new phone after so many mistakes they were making while transferring from one phone to another. There is no return once they mess you up. I asked to speak to the manager and it was like talking to a rock. I felt totally helpless.

After buying my first phone (a Nokia)it was insanity getting it turned on by speaking to them on the phone. Took a long time and they answer the phone in Spanish, ok, not terrible, they do speak english too, problem isit takes many many minutes to get set up, but they do get it done.
Since then, I buy minutes on the internet, works just fine, very fast and they update quickly.
Since then I bought my wife an LG, delivered it in 3 days, set it up online and it was fast and easy.
Quality of phones and service is excellent, very pleased.
We had T-Mobile for quite a while, it was very wimpy in the back of a supermarket, Net 10 works great, and the saving is enormous, very pleased and remember, if you are buy the phone or adding minutes, do it on line only, they,re good at that, forget talking to a customer service rep. they are fine but it is too time consuming, they repeat everything you tell them, its fine, but very time consuming and can be frustrating, do it onlline, its a really excellent deal if you want phone service without all the bells and whistle, highly recomment Net10

I have been with net 10 for 5 years now and I am very pleased with it. Customer service can be a hassle sometimes. I have had to ask more than once to talk to a supervisor.I let them know that I know what can and cannot be done regarding a net 10 phone and its service.

I have been with net10 for about 3yrs right now and had no problems. Just upgraded to a cam phone lg600 let you know how that went.The only problem right now I have with net10 is I can't surf the web and download music and the phones don't have mp3 player

I am a net 10 customer, and I am mostly on the negative side with net10. The reception on My LG net10 phone works in dead zones and lightning and that is great, but I seem to have a problem with technical support. I spend more minutes trying to get through to technical support, than I would trying to get through to a Marbalo company during the 12:00 cigarette break. They put me on hold for nearly an hour, and then try to tell me to call again later because the reception is baad. This is rediculous. I cant even understand what they are saying, even though I pressed 1 for english. What I am trying to say is; maybe they need some improvents on Costumer Support. Also, the great reception is only thanks to LG... So, I am completely on the negative side with net10. Net10 phones do not have a hold feature, Which is suprising, because Net10 costumer support seems to have the 'hold thing' down pretty good. I guess I know why it is only a robot voice saying; "Your call is important to us..."

I love Net10 I had it for 4 months now and its great. They helped me through everything I needed to know. I even check on weather on my phone using minuets. I think this is the best plan around. I'll never go to the "big guys" with contracts again!

I have been using Net 10 for about 3 years and have been very happy with it. No problems at all. I only charge it once a week, but turn it off at night.

I've used Net10 for over 4 years and I've never had any problems. It's the best prepaid plan out there.I get better reception with Net10 than most of my friends who have Verizon or ATT. Most of the time if they don't have coverage in a area my phone will have full bars.

I have a really hard time believing all the negative reviews on here. Customer service has always been excellent when I've called. My husband and I have both upgraded phones with no problems. Our phones stay charged for about a week before we have to recharge it. Maybe if your using your phone alot you'd have to charge it everyday, but we've never had a problem with any of our phones from net10.

I would never use another prepaid plan, Net10 is the cheapest, most reliable provider I've found.

I've had a Net 10 phone for almost 4 years now, and I like the service quite a bit.

I live in New England and the coverage here quite good, on par with other phone carriers.

My first phone started acting strangely after 3 years of use (no surprise there). I bought another Net 10 phone as a replacement and the transfer was handled quickly (within 10 minutes or so). They did have to send me another SIM card rather than use one of the ones that I already had.

Overall I am happy with the service.

I agree with "SomeGuy" at the begining.
If you have to talk to customer service, you may as well sit in the back yard and talk to your dog. He or she would get it. The fact that you can't transfer minutes to another phone on your account without deactivating the transfering phone is nuts.

I've had a net 10 phone for over 2 years, and I have had only 1 problem, which was quickly resolved with customer service. The best part is $.10/minute. I buy a 300 minute (or 60 days-whichever comes first) phone card from Walmart, and never use all the minutes before the 60 day time limit. Any unused minutes roll over when I activate a new card. I always get good reception. Calls are never dropped. You can't beat the price. I don't need lots of bells and whistles, just a reliable phone. It's worked well from Louisiana to Colorado. I love my Net10 phone!

When I was in Florida after my Mom's passing the charges that went onto my Canadian Roger's cellphone were $1450.00 for one month! Now I have a NET 10 cellphone that is based in Florida and I cannot use the remaining minutes from Canada when the salesperson told me that this phone is good in the US and Canada, my reason for purchase. How can I use the remaining minutes? Predialing 1 doesn't work, not predailing 1 does not work, and everyplace I have gone to find out the process, NO ONE KNOWS! Please HELP!

I purchased an LG Bluetooth phone from HSN. Talking and texting works great. Although I don't surf the web b/c it eats up my minutes. My problems are picture messaging. No one receives my pictures and I don't receive pictures to my phone. I called customer service and their answer was: The pics are to big to be sent/received. Not much of an answer. I would really like to know if Anyone can send/receive pictures on their net10 phones? Thanks.

I live in Montana where the only contract options are expensive Verizon and Alltel. In MT, Net10 runs on the CDMA network, and you can only choose between two (very cheap, crappy) phones. However, in the year I've had it the coverage here has been outstanding, and I have traveled to UT, CO, IN, and NY and had excellent coverage in all those states as well. All for $15/mo. I have had difficulty adding minutes from the phone and having it double-charge my credit card. Customer service was able to clear that up, and now I only buy prepaid cards from stores with no issues. So overall, Net10 has been a great choice.

I have been using Net 10 just over four years now and have had very good service from Net 10. Recently my phone was stolen from my jeep while parked in my driveway. I bought a new phone and notified Net 10. They deactivated the sim card so the phone could not be used or issued a new number. This was done efficiently, quickly, and to my satisfaction. I was so happy i got my same number back and that my stolen phone could not be used. My new phone was activated within five minutes and all is well. I have found that the Net 10 service is better than that of most other carriers in my area( N.E. OKLA.) I have tried a couple of different phone carriers in the past. But none could equal the service area Net 10 did. I believe i have found the most inexpensive and best phone service available. Thank You Net 10 for your outstanding commitment to service! Your very satisfied customer, Frank Tyner

I bought 3 different phones with this company and I've been so disappointed. My phone was experiencing some technical difficulties and I called the support center, a person who hardly spoke english answered the phone and kept on putting me on hold. I was on the phone for about 30 minutes and he did nothing to solve the problem. The problem I had with my phone was that it was going mute and I was able to receive the calls but the person calling me could not hear a word I was saying. I had just purshased more minutes and I lost $30.00 and I was unable to recover any $$...NEVER AGAIN

Got the a cheap package deal from Wal-mart while traveling on buisiness. A first thought it was a great deal phone w/ holster, plug-in charger and car-charger plus 300 min for $32. One probelm I needed this phone to joing conferance calls but once I got past the toll-free bridge # the blasted thing locked the touch-tone keys so I could not enter my passcode. Result lots of missed meetings. Don't use this for buisiness

It is difficult for me to understand the incessant whining and complaining in these comments. Because of he fact that I almost never text and use just about 150 minutes per month, my NET10 phone has been just great. I usually buy 300 minute cards at Target when they are on sale for $27.95 which reduces my service cost to a bit over 9.3 cents a minute. Since I also work for Target I get another 10% off of that total which means that I have a NET 8.3 phone.
I have compared almost every other available pre-paid phone plan and NONE of them come close to the cost savings for me. Since I use the basic $29.95 free phone that comes with 300 minutes, a defective phone means NOTHING to me since a replacement with the SAME phone number is free with by buying additional minutes. I find it hard to believe in the truth of these stories of multiple phone failures for individuals. I have been using my basic LG phone for almost 7 months now and it is perfect.

Net10 is the best of the prepaid cell phone companies. I activated the phone with customer service and it took less than 5 minutes. There reps are extremely helpful. I tried Virgin Mobile and had to return 2 of their phones in two days. Customer service at Virgin Mobile said it was a bad sim card. On the 2nd phone, I kept getting disconnected by their service reps. Don't waste your money.

Excellent Service. Phone came with 300 free minutes and 60 days of service. Activation took only about 5 minutes. Best Prepaid plan!

Just got a net 10 phone on friday. So far...

No problems porting my number..it was done within the hour. (5 stars)

Instructions on what to do after you have had your number ported (1 star)...Instructions online pretty much force you to call customer service...they are not clear on what to do next after your number has been ported.

Customer Service (3 stars). I have to agree with everyone on here as far as english speaking Reps but the one that helped me spoke english fairly well and was friendly and activated my phone without incident..but hey..yell at your local congressman to keep customer service jobs in the U.S. and stop shipping them overseas!!

Ordering minutes cards (4 stars). Was pretty easy to do..what I wished though is that they would have longer service dates. I only use this phone as a backup and I will still have a lot of minutes left before the service time expires..I know they have rollover minutes now..but in order to keep them...you have to keep buying minutes along with the service time. I wished they would have a card that only extends service time without the minutes.

The phone I bought (1 star). I purchased the LG 300..which was fine..but unfortuately..when my phone number was ported..you cannot transfer SIM card information from your old phone to your Net 10 phone. So..I had to manually enter all my phone contacts by hand.

I have only had the phone for a few days but I would give the overall rating of 3 stars.

But hey...when your dealing with a service that is only costing you 10 cents a minute..you aren't going to get the bells and whistles.

I love my Net10 phone. I have the cheapest phone (LG) and it's been great. There are no hidden fees involved and the minutes are deducted accordingly. I monitor my minutes very carefully. My only complaint is that I sometimes do not get good reception in my office building

I have been with net 10 for about a year and a half now. Its the best prepaid service that I have found so far for the individual who will only be using their phone for a couple of hours a month. Although the tech support can be hard to understand at times, I have never had any problems getting any difficulties resolved. I just upgraded my phone and had a problem transferring my number online. I called them up and in a matter of two minutes it was taken care of. I didn't give them 5 stars because of the sometime difficulties understanding tech support.

call 18008765753 and talk to Brandice! after a mth of trying the 18778362368 and talking to stupid people and getting 5 wrong sim cards i called the corporate 3 and an hr later problem solved! bless Brandice

We have been having trouble with leaving our home town and then we go into a different state and it says for emergency use only. You are suppose to be able to use them anywhere anytime. We never had a problem till we got updated phones. The older phones did not do that.

This phone I got was great! Almost NO cell phones get service around my boyfriends area but with the phone I got from NET10 I get full bars almost anywhere! great service and a great phone!

Can we rate in minus stars??? Anyway, 3 sim cards and two phones later I still have a non working phone and over $200 dollars in charges on my visa. This company is a fraud and I would erge all of you to stay as far away from Net10 as possible!! Two tin cans and some sting would be a better idea!

My Alltel gets no bars in my house. Works sometimes, but cuts out. My Net10 gets 4 to 5 bars, and even works in the basement !!. When my 2-yr. term is up with Alltel, they're gone !

Never in my life (54yo) have I experience such pathetic and poor customer service. Think twice Net 10 is a No No Do not even go there.

It is what it is. Nothing hidden. 10 cents straight minutes. The only thing that is a draw back is that it cannot access the web. Ease of use on the phone. I got a Motorola V175 phone. Since I am not of the generation of the need to be on the phone, it suits my purposes.

I have read all of the reviews here and from what I can tell, I must be one of the lucky ones! Maybe I should knock on wood because I have been using Net Ten's phones for years and I love them! I do understand about their customer service being pretty poor though. I let my phone's minutes and time expire for several weeks and when I had to reactivate it they couldn't do it claiming that the SIM card I had in it wouldn't work in my area. I told the man that I have used the same phone and SIM card in the same exact area for years and when I asked why it doesn't work here anymore, he didn't have an answer for me. They ended up having to send me a new SIM card and said it would take up to 7 days to get to me. It got to me in 5 by Fed Ex. It only took about 10 minutes on the phone with them and I have my phone up and running again! It's reliable where I live in the mountains and affordable for me, because I don't have to pay more than .10 per minute. I also bought both my Sons a Net Ten several years ago and the phones worked out great for them. I started out with different pre paid phones before I purchased my Net Tens', and I was very disappointed with them....I will stick to my Net Ten and keep enjoying the money that I save not having to pay costly monthly phone bills! I just wish the ring tones and such didn't cost so much!

I have used trac-fone for a few years and it was okay but didn't have an unlimited plan. I bought the Net 10 service 3 months ago and just now enrolled in the unlimited plan. With tax it came to a little over $86.00 So far so good. My past experience is that when things are working well these services are okay but when things go badly it really gets frustrating. It''s usually easier to just throw the phone away and start over than to deal with the customer service. If this really turns out to be an unlimited plan and I can renew it each month, without problems, I will be happy. To this point I would offer a recommendation.I will be the first to complain when things go badly.

I just recently ended with at&t contract and transferred my number to net10. Transfering the number was sooo easy.On the internet, I entered all the information and numbers from my at&t acc, and in the morning I found my at&t phone searching network. I put the sim card into new phone, couple procedures and I got my number here.
Now is the bad part:
I bought a cheap phone LG300. It's looked just what I need - not a gaming console,not a camera or a computer, jus a phone, for calls and messaging. The problem is, that when I call or somebody else calls me, they hear their own voice echoeing many times.And that's from all networks - t-mobile,sprint and at&t. I can hear them clear.
So I guess I'll need a new phone, because I don't want to waist an hour or so, talking to the customer service and then send the old phone,paying out of pocket for shipping.Not worth that.

I bought a new NET10 LG1500 a short bit back to use as a "private line" that certain friends could call me anytime on, esp. when I shut the AT&T one I have as my main line off. I was using Cincinnati Bell's iWireless GSM esrvice (yes, they also have an iWireless service sold at Kroger's and uses Sprint's PCS network which sux), but they charge 35 cents a minute daytime and 10 cents at night. Incoming texts are free, outgoing is 15 cents. Problem was that once you left the Cincy/Dayton area, you roam (free) and cannot access #BAL or any wireless net services. Calls and Texts only. I went to the website to activate the phone and port the number. Got a case number, as porting can take a spell. This was at 3AM on a Thursday. At 7PM that day, the Cincy Bell phone quit and read "Unregistered SIM". I got home, turned on the LG from Net10 and it didn't work right away. I went to the website and logged in and found that it was ready to be ported, but I had to call the 800 number. I did. Her english was not the best, but we made do ok. Gave her all the info and in 15 minutes it was done. Downloaded some ringtones and a couple of pix from the site without trouble. Got a 300 minute card at WalMart, went to pickup, typed it into the phone and 300 more minutes as well as new date 60 days from old expiration date. So far, it has been great. Now if they just had better CSRs that were more fluent in english..... Be well!

Net ten pretty much can kiss my white redneck butt....i hate it....i cant get cell phone repecption anywhere around here...regardless of what they say...and the minutes suck....i spend way too much money. I hate net ten and will never use thier service again

Do not buy a phone from this company. Since activating the phone in Dec 2008: it required "exception" action to get the phone to load the 1000 minutes; the minute deduction and phone number systems run separately; the SIM card had to be replaced in January and the system will not recognize the phone; the battery will not hold a charge; and I've been told that that phone number which worked for 45 days on Net10 does not exist, even though I have minutes to last through August 2009, nor does the serial number for my phone. The email form results in a request to call the 1-800#, at which time the dance starts again. And I paid for the ringtone, Bluetooth, web-enabled phone.
So now I'm out lots of money with a phone that doesn't work, minutes I can't use and a non-responsive company.

If I could go below 1 star, I would. I am going to write a detailed review here - but in short:
- it took them 7 weeks to port a number... during which time my original phone was shut off (the number was released by my previous provider in under 2 days)
- 5 phones calls to CSRS who knew nothing, and simply read off a script.
- 17 emails.

I agree with sooo many of the frustrations expressed in the other emails here, and wish I'd never had anythign to do with this sad sad company.

Enought said ?

All cell phone providers rip you off. You don't get the amount of minutes shown on a card. A 1 minute and 1 second phone call deducts 2 minutes. So you end up paying for a full minute that you didn't even use. Does anyone know of a provider that works differently?

I bought a new Net 10 phone to up grade to a nicer phone. I had my old minutes transfered to my new phone, great only problem is my new phone is not actived after 20 hours. All I get is the run around with these people. Hey they got what they pay for right. Now I have two phones that are worthless. I can only hope I dont miss to many important calls, but they dont care!! Not a happy camper.

The very best in prepaid

The only reason I am giving Net10 a 1-star rating is because they don't have a zero rating to choose. I have never had so much trouble with anything in my life. I am now on my 3rd phone in 2 months and am still having problems. I have also had to have my phone number changed once. I cannot tell you how many hours I have been on the phone with customer service, and no one seems to be able to figure out what's wrong. I think I have spoken with every customer service rep there is, and even one supervisor. I will be so glad when my minutes are gone so I can move on to another company. I will never, ever use Net10 again and would never recommend anyone else use it...not if you want to keep your sanity. I have nearly lost mine!

Net 10 is the best prepaid service i have found period.I have the motorola w375 and i love it.I never lose a call and i always have a strong signal even in stores.The only drawback is offshore tech support.But i get around that i use the website to purchase my minutes and also you can browse online via ie or mozilla and get your ringtones and graphics.Saves on minutes that way and you can also mms your self wallpaper and gif screensavers also midi ringtones.They delete mp3 ringtones in mms message so dont try it.But overall its a great service and afordable if your not a person that lives on the phone.Remeber i see alot of complaints about battery life but remeber net 10 bounces off other towers thus your phone stays in high power mode this is so you can have the best signal at all times.So i dont mind recharching every 2 days to get a signal and no drop calls.I plan on upgrading to the lg 600 later with blue tooth i am told you can link you computer to that phone and do your own tones.Via the bluetooth you just need a blue tooth dongle on your pc.I would definately recomend this service but keep all your deals on the website and stay away from tech support in india.Buy minutes and downloads from the site not your phone and you will dave alot of your minutes.Also they disable usb support in this phone witch i understand they want to make money on your downloads.Ringtones cost 30 min= 3.00 but you better figure 35 minutes total 5 minutes is the download 2.5 minutes for each minute downloading.Wallpaer Screensavers 20 mutes 2.00 or 25 total of your phone.If you use website if you use mobile web it can run ungodly cause you have to browse for what you want 1 ringtone that way costed me a 100 minutes so use the website via pc to save your minutes.I have used net 10 for over a year and i hope i can stay i have explained the best way to save your minutes also if you call tech support call from a landline it will be along call.

I bought 2 phones direct from net 10. One shipped with the wrong battery (they sent a motorola battery with an lg phone). The other phone activated but did not have the 300 minutes. I called on the cel (it let me call net10 with no minutes). They added the time but deducted the time used to call about the problem. So I call to complain about that. The person was quite rude and put me on hold forever. While on hold, the phone just died. I looked it over closely and realized that there was a crack in the side of the phone. I now have 2 useless phones.

Trying to port my T-Mobile phone number in failed. The site barfed and ate my money and didn't give me my minutes, just webserver diagnostic output. Trying to move service from my broken Net10 Nokia 1600 to a new, identical Net10 Nokia 1600 failed with a non-sense error message (phone number is wrong, but you don't ever input it; it has it on file, shows it to you, and it's correct, but insists its wrong). Customer service, whether by phone or email, reads the exact same script to you every time. These goons literally cannot transfer service from one phone to another. I've been on the case for three days for about 3-4 hours a day now. Every review is either love or hate. I loved these guys too until I got stuck here. The bottom line is it's absolutely the most ghetto service you can get. Everything has a strict no refunds policy. You get 300 minutes when you buy a new phone -- but not really. Don't count on it. If you buy minutes and don't get them, sorry, too bad. If they make a mistake and you lose your phone number, oops, too bad. You run out of minutes or service period, your number is recycled the same day. The only way to use this service and not be disappointed as is a disposable phone. When it breaks, throw it away, get a new one, and activate it with a new number.

We bought a Net10 phone back in Feb. As far as using it in the US it is great. We signed up for the International Service and the International neighbors. We have had nothing but trouble. We keep losing the numbers and nobody can tell us why. I was on and off hold one Sat at a friends house as we don't have a land line. The customer service rep said the problem would be fixed on
Monday and if not I could call him, he gave me his ID number and said he was in Miami, needless to say he never called back and when I called and asked for him was told they could not connect me to him as I was talking to South America, they solved the problem with one number and disconnected another one and had to connect me again. Guess what have now lost both numbers again. We have decided not to even try for numbers again but have friends from Canada call on our Canadian phone and we will call them back. So far everyone I have talked with is hard to understand. Don't even bother e-mailing them you also get the same answer, they are trying to solve the issue and please call customer service as they must talk to you directly. After wasting about 2 hours of minutes and over $50 on our Canadian phone, we gave us 20 free minutes. Big deal

I understand what some of you are saying. I bought one at CVS. I used it for 5 minutes or so after it was activated and the display went black. I called customer service and got lucky, someone who spoke semi-English answered. After some over-the-phone testing, he came to the conclusion that it was in fact broke. He told me to send it back to Net10. I didn't because I couldn't be without a phone. So I bought another one. Same model, etc. I just figured I ate the $30 and would use the defunct phone for spare parts and transfer the 300 minutes that it came with to the new phone.
I called customer "NON" service and got someone with such a thick accent I could barely understand her. I gave her the #s from the old phone and the #s for the new phone, asking them to transfer the minutes. She said something about "10 minutes" and I had to tell her NO, I have 290 or so unused minutes to transfer. I was asked to "hold for 2 to 3 minutes" about 15 times till I couldn't hold anymore because I was at work. The minutes still haven't been transferred and they had all my information except my shoe size. There's no reason why they wouldn't transfer the minutes other than to rip me off as far as I can tell.
I tried to go online to file a complaint with the Better Business Bureau but they don't have NET10 as one of the options to pick regarding cell phones/carriers. I'll find another way. So be warned people. I think as long as your phone is ok from the beginning and you never need minutes transferred, you'll be alright. Anything at all goes wrong - good luck!!

sent you an email back in late january expecting a reply,but nothing as yet.I no longer use your net 10 phone because it was costing me to much money having to top up my phone before i could use up the minutes already purchased.I would still like an answer on how i can reclaim my unused minutes [approx 700] yours again eric

The actual phone service is very good in our area but we have had atrocious problems with their customer service! The initial problems began when the arrow on my phone began sticking and draining the battery every day. I called customer service and they sent a new battery even though I explained it wasn't a battery issue. I called customer service again and they said they would send another phone but they sent a Trac Phone that isn't compatible with Net 10 service. I called again, they said they would send another phone and they didn't. Ten days later I called back and they sent ANOTHER Trac Phone. By now my phone service is shut off and they can't promise my same number. As of today, I have received my THIRD Trac Phone even though I am using Net 10 and AGAIN they have PROMISED to send a Net 10 phone. None of the people we have spoken to have been rude, but they seem to only care about following the script and getting you off the phone. This includes managers and managers, managers. I am so frustrated and am not feeling confident I will ever see a Net 10 phone!!!!

Phoneless and Frustrated :(

I am in the process of dumping Verizon for bad customer service and billing practices. I had heard about net 10 and after reading all the above reviews I will not to purchase net 10.
The customer disservice sounds to similar to so many other so called US corpoations that will take your money and not provide the basic service.
Thanks for everyones time.

If it works it's good, but if it doesn't, expect no help. I've been a customer for approx. 2 years. Just recently, Net10 will not connect to landlines in a small town where my relatives live. I and another Net10 customer have had the same failure from two different sending sites. After over an hour on the phone talking with their customer service people in another country, they decided the problem was resolved: 1) my cell phone was good, which I already knew. 2) The failure to connect to the landline was not their system problem and that the person I was calling should complain to their local telephone company.

I decided to call that company, and after providing them with enough data, they determined that the problem was with a third company that leases service to Net10. The classic Catch22, nobody will help and Net10 doesn't care that you cannot connect to anybody in this small town.

I've used NET10 for over a year. I'm leaving it this month because I bought a quad band gsm and will jump ship to ATT.

Net10 service is terrible in Southern Louisiana; to the point of standing on the side of an interstate in a major city and having no coverage. Forget getting calls in most buildings. My understanding is that NET10 only uses one of the US GSM frequences and that freq is not used in this area as much.

In Texas, NET10 service was great; and I had coverage almost all the time.

Texting to and from International locations was fast and mostly problem free.

NET10 could be a much better service by allowing you to use a net10 sim in any gsm unlocked phone - something you can't do now; and improving their network.

i haven't had any problems with my net 10 phone other than realizing it had to be charged everyday, missed a day,it went totally dead, but didn't lose info or minutes...

My husband and I decided that we were tired of paying for a plan with minutes that we don't use. So I shopped around for a pay as you go phone. We dicided on Net 10. What a big mistake. I called to port over numbers on phones. One went over the very next day, but the phone did not ring. The second number is still not activated. It has been 17 days. And they are still giving me the run around. They keep telling me that it will be ready in 24 hrs. There is some techniqual problem, that I won't understand. The phone has been ringing since the second day. But yet I am still unable to answer it, because I can't activate the phone. They say they are waiting for a response from thier corporate office this will be made a priority, and it usually takes 24 hrs. It has been 17 days and still I am unable to activate my phone. I am speaking to people in the Philipines, and they put me on hold to speak to another department, that is in Guatemala.And all of them are waiting for authorization from a corporate office in Florida. I was told this morning that my phone will be ready to active in 5 hrs. I called back in 5 hrs. and not they say it will not possible be ready for 48 hrs. I have spoken to numerous people at this company, they are all hard to understan, and appear to be following a script. They all say the same thing and respond the same way. I feel that all I have gotten from this company is the run around. If there was a problem with porting in a certain area code or prefix,(which is what I finally was told is the problem 10 days later) I should have been told this when I first called and set up to have this number to ported in. Now all I want is to get the number actived so that I can port it to the original company that we had in the first place. But, they can't even give me a straight answer of when that may even take place.

Do your self a favor. If you are planning to switch to another cell phone provider, make sure you ask up front if there is a problem with porting in a certain prefix and area code.

Hope this may help somebody. Wish I would have know. Also, to let you know that Net 10 is a part on TransPhone.

I have had about 3 phones. I use the minutes up and then I buy another one for 30 bucks with 300 minutes. I finally reloaded a phone with family dollar card bcuz I wanted to keep the same contacts and I had no problem at all w/$30 card. The phone is a piece of crap and sometimes when I don't answer it I have to take the battery off to make it stop vibrating. Sometimes the caller id doesn't show a missed call number but it shows a missed call, but all of those are bcuz of the cheap nokia phone I chose. the calls are great 90% of the time & for $30 for 2 mths u can't really complain. My kids can reach me when I'm not home and I never had a problem making a call when I needed to. I will keep them as long as they sell 'em and I am getting my daughter one just to keep up w/ her when she's not home!

So far, so good but have not used Customer Service. Bot the phone, activated it, no problems, not getting strange calls. If you see strange numbers, delete them to keep costs down. You might try finding out where they're from at work on that phone. I noticed the cheapest card on the website is $20. Even if you don't use all 200 min, if you otherwise have a good experience with Net10, it's cheaper than the BIG BOYS. I'm about to add my first minutes and am going to use a credit card. If I don't get the minutes, I'm not paying; you can have the credit card company refuse the claim but you need proof. What I would do is print the page that says you paid, then print the page that shows you didn't get minutes. Keep it for your Visa/MC company. Also, it seems Net10 is notorious for customer service so I would use another landline phone or pay phone and call them. In my area, pay phones are $.50, equivalent to using only 5 minutes. I'm saying all this without actually having the experience but it's what I'd try.

I love my net 10 phone I just wish I could get unlimited talk and texting for just one price a month that is in my pay range..

I got a Nokia 1600 for x-mas and I must say im rather disapointed with it. The package and everything claims 5 cents a text yet im charged 50 cents, I cant get new ringtones for this phone as they are not available.

ACCESS2000WIZ:

I am not sure how you figure that airtime isn't always .10 per minute. It isn't very hard to "clearly" see that if you are paying $100 for 1000 minutes, it is only .10 per minute.

You said:

"Net 10 Air Time costs - not always 10 cents per minute!"

I copied your example for the 2 year card below. You said:

"Two years: = 720 days / 30 = 24 months
cost (@ $15/mo) = 24 months x $15 = $360
You should only be paying $360
Net 10 wants to charge you $400 - bad deal"

This is NOT a bad deal. You pay $400 and get 4000 minutes. It still works out to .10 per minute. Just because you are paying more than $15 per month doesn't mean that it is more than .10 per minute! Please tell me how you figure that it is more than .10 per minute, because no matter how many times I do the math it always comes out to... (drum roll please) .10.

"Monthly" cost has NOTHING to do with what you are paying per minute! The larger denomination cards are for those who use "more" minutes, not someone who wants to keep a budget of $15 per month.

You are trying to compare a monthly charge with minutes you are getting per card and that is like comparing apples to oranges. You are MISLEADING those who may be mathamatically challenged into thinking they are not getting their money's worth.

There is a difference between a "monthly" figure of $15 per month, which seemed to be the point you were trying to make (NOT the fact that you are not getting the service at .10 per minute)and the actual value of the card itself.

EVERY CARD IS WORTH .10 PER MINUTE!

You should have said that not all of the cards equal $15 per month, and then you would have been correct. If that is your budget, and you or anyone else doesn't want to spend more than $15 per month, then your conclusion that only some of the cards work out to $15 per month is right.

BUT, no matter which card you buy, you are always paying .10 per minute. It doesn't matter how long the card is good for if you plan on using all of the minutes on the card. Someone who buys a 1000 minute card because he/she uses a lot of minutes, still pays .10 per minute. It doesn't have anything to do with how many days the card is good for since the minutes roll over as long as you buy another card before the expiration.

So when you say it is a "bad deal" that is FALSE. Anyway you cut it, it still works out to .10 per minute.

Next time make sure you know what you are trying to tell people before giving them false information!

***if I could, I would give them -10 for their rating********
I have had Net 10 for almost 2 and half years and had NOTHING but problems with their phones and their customer service. Right now I am waiting for them to send me my 5th phone. first one exploded while making a call, second one got VERY hot when I would make calls from it, third one would take up to triple or more time away every text I made or call I did. now this 4th phone is shutting off on me during calls or in the middle of texts. When I call in, I ALWAYS get someone that does not speak good english and you are on the phone with them listening to the same thing for an hour.. so I email them and last time I got the BBB involved and they are sending my 5th phone out.. if I could afford to get another phone company, I WOULD...

Save your money. Seriously. It is not worth the aggravation. Everything was going fine for several months. Then late last year I went to add an airtime card and it never updated my minutes or advanced the service date. So I called customer service, which is a call center in India. Now I have not had any rudeness from them as other have said here, but they are either very stupid or they are trained to seem stupid by not going outside a certain routine. So anyway, they insisted I call from another phone. This is a problem since this net10 phone is the only phone I have! I borrowed a friend's phone to call them back. They had me going through menus and entering codes. Then they proclaimed it was all fixed. Except that nothing happened. No minutes update and no service date advanced. The phone still worked so I continued to use it. Then about a month and a half after adding the airtime card, I suddenly get a bunch of minutes added and the service date advanced. So today I went to make a call, I have nearly 800 minutes and service end date over a month away. Yet my phone is shut off and the recording claims my service date ended. Note, they deducted minutes from my phone to listen to a recording that says my phone is shut off!! So I added an airtime card to try and get it back on. And that airtime card didn't take either. So I tried to call customer service and it says sorry you have to have an active phone to call customer service! It said if you want to add airtime press one, so I did, and did get a service rep that way. I asked why did my phone get shut off there are minutes on it, and why isn't my card taking? She asked the pin number of the card and then got my phone back on. But still was unable to answer why my phone was shut off in the first place. The minutes still weren't added and service date still not advancing so I called them back. Again, they want me to call from another phone in order to enter these codes into my phone. I don't see the point and since I don't have access to another phone right at the moment I just said forget it. I think something is wrong with their programming but they don't seem to be trying very hard to get it fixed. If it's not fixed by the time I use up whatever minutes I actually have (I don't even know), I'm moving to another carrier. So FYI, the 10 cent a min really isn't worth this kind of aggravation. I'm not sure I'm even getting 10 cent a minute since they cut the phone off early and don't update the minutes when the airtime card is added.

i had no problems w net10, but other prepaid carriers i do, like an example verizon prepaid kept charging me minutes,when i did not use it,it cost me more money w/verizon so i went back to net10, thanks you are awesome.

I have a question to fellow net10 subscribers:
Are there any good deals on refill cards that gives you something cheaper than .10 per minute?
Sofar I've come up with www.pinzoo.com and i've also seen something called: www.net10discount.com (this last one looks a bit shady.. but 600 minutes for $49.99?!? is this too good to be true?)

I hope someone please responds, as I have less than a week left on my phone and want a good deal to refill (otherwise, why not just buy 'another phone).

If walmart or bestbuy had the $15 cards I would just break down & buy that.. but online seems the way to go, as your just buying a refill pin # and don't need to ship an actual card.

I love my Net 10's no junk charges phone. I Just want you to be aware of the air time chardes in the report below.

Net 10 Air Time costs - not always 10 cents per minute!
-----------------------------------------------------------

If you are paying more then
$15 per every 30 days of service
then that is a very bad deal!

months: = 30 days / 30 = 1 month
cost (@ $15/mo) = 1 month x $15 = $15
Should only be paying $15.
Net 10 wants to charge you $20 - Bad deal!

months: = 60 days / 30 = 2 months
cost (@ $15/mo) = 2 months x $15 = $30
$30 - Just right!

months: = 90 days / 30 = 3 months
cost (@ $15/mo) = 3 months x $15 = $45
$45 - Just right!

months: = 120 days / 30 = 4 months
cost (@ $15/mo) = 4 months x $15 = $60
$60 - Just right!

months: = 180 days / 30 = 6 months
cost (@ $15/mo) = 6 months x $15 = $90
Should only be paying $90
Net 10 wants to charge you $100 - Bad deal

One year: = 360 days / 30 = 12 months
cost (@ $15/mo) = 12 months x $15 = $180
You should only be paying $180
Net 10 wants to charge you $200

Two years: = 720 days / 30 = 24 months
cost (@ $15/mo) = 24 months x $15 = $360
You should only be paying $360
Net 10 wants to charge you $400 - bad deal

Conclusion:
----------------
You should only buy the following air-time cards: $30, $45 or $60

I called the Net 10 service center at 1-877-836-2368, I found out at the end of the call of forty minutes, most of which was on hold that the call center is in the country of Beliz. The representative spoke very low and there was multi conversations going on in the back ground, I could not understand him very well at all. To receive a refund I must pay return postage and give this person in Beliz my credit card number, I had used the card to order the phone so it should not be neccessary to give my number to someone abroad.

The representative kept saying he was transferring my call, yet it sounded like him that returned to the line each time and asked the same information over again, this happed at least 3 times. I felt like he was trying to discourage me by having me hold so long I would give up on the refund.

This is the second year I have purchased Net 10 and love the idea BUT I complained to them about receiving calls about warrenty expiration on a vehicle I do not own. Those calls stopped and shortly after, now I am receiving calls (about 2 per day) asking for Guadalope. When I return these calls it appears they are from a company who may be a telephone calling company. How long does Net 10 hold a number before passing it on? Is it possible someone is calling to use up our minutes???? Or, could it just be coincidence?

I have a Net10 LG400. It's great. You can't beat the price. The only time the basic one failed is when my wife put it in the washing machine. The lg 400 [?] is only $40 at Walmart. Why bother with mail order? We have two of them. It's a bargain.
Gordon

Net 10 it is scam, they not advertise phone working only for 60 days, if you not use you minutes you loose or purchase more minutes. One more thinks - phone is lock and you can't use with another service provider. Don't waist you money...

bought my first net10 at walmart in Yuma Az three years ago. I am a snowbird from Canada. I have a motorola flip phone. It's great. Way cheaper then using my Canadian service while in the United States. I can also renew my airtime online when back home in CAnada. Although I cannot use the phone there at least i keep it active and keep my number. Would recommend it to any Canadian who spends time south. Also I can phone home to family in Canada for only 10c a minute.

Two stars for adequate phone service, zero stars for customer support. When you call, they will put you on hold numerous times. They will ask you the same information multiple times (zip code, SIM card number), anything to delay resolving your problem. After I switched to a better phone, they permanently deactivated the old SIM card. Unfortunately, the new phone was defective, but my old SIM was kaputt. After replacing my old SIM, they wouldn't transfer my remaining minutes without my buying a new block of airtime -- effectively forcing me to burn up old minutes or watch them expire unused under the new airtime. Go ahead and use Net10, but ANY TIME you have a problem, just throw away the phone and buy a new one ($19.99). You waste your time trying to rationally discuss your technical problems. And yes, they don't speak English very well.

Excellent phone! I've had my phone almost a year and this is the best cell phone service compared to the big name contract service providers that I've had. I haven't experienced any drop calls and unlike other prepaid service providers, Net10 only charges a flat rate of 10 cents for all calls INCLUDING roaming. Most prepaid don't even include roaming or charge outrageous fees. I love the fact that Net10 has rollover minutes and rollover service so whenever I purchase additional minutes my old minutes are added and my service time is extended even longer. Two service months are added with a 300 minute card which is $30 and the months extend even greater with the higher minute cards. You don't have to worry about "topping up" or adding more minutes every 30 days like Virgin Mobile or other prepaids require in order to keep your service activated. The reception is great also. I can hear much better on this phone compared to my old Palm Treo! Text messages are 5 cents/min incoming and outgoing. You can't be that rate also. The phones are not too fancy but there are some that you can download ringtones, graphics, etc from the Net10 website. The Net10 site also provides easy payment options that allows you to debit a monthly fee from your bank account for minutes started at $15/month for 150 min/month and so on. There is also a $79/month package that gives unlimited calling and texting. I think that's the best deal especially if you text a lot. This is the best prepaid deal that I've found and I searched a while before settling on Net10.

sounds like people want there cake and eat eat to.

worst prepaid ever, very very bad customer service, they promise to provide canadian and mexican numbers so you don't spend on international long distance but the numbers never work, they even charge you for customer service calls and put you on hold for a long time burning your minutes, bad idea to provide them with a contact number, i started to receive commercial calls after that...never again!!!

I have a track phone because I just did not want to deal with ANY contracts. I've had my phone for four years and have NEVER had any problems at all. I have traveled from Louisiana to Texas to Chicago to NewYork and back. I've never had a dropped call and service has always been great the few times I've had to use it. Maybe the problems some of you are experiencing are because of your locations? My daughter dropped and broke my first net phone on yesterday. She purchased me another one and no problem having my information transfered to the new phone. I agree the ring tones aren't the best but my daughter has been able to download others from other medias. Great if you ask me.

Some customer service representatives, managers included, are horrible, ill-mannered, and in dire need of customer service training. Initially I was able to call Jamaica repeatedly and without any difficulty. Suddenly my service was disconnected and I was told very rudely that Jamaica is not included in the plan because they did not sign up. I was then rudely denied a refund of my lost money.
I would NEVER recommend this service to anyone. Everything is a problem: you constantly have to add minutes to your plan to prevent complete deactivation, you have to change your SIM card for some other reason, then the service is suddenly no longer available in your area. RIDICULOUS! WASTE OF MONEY AND TIME!

My net10 phone is the best. i recomend this phone to almost everyone. its realy cheap, only 10 cents a minute and 5 cents for text. And they have so many discounts. When i bought my net10 phone (motorola w375) i got 300 minutes for 2 monthes free! They also said when i bought 600 minutes they would have 5 cents a minute and 2.5 cents a text, but i didnt buy my 600 minutes yet. My phone hasnt failled me yet and i dought it will. I just wonder why the people who wrote bad reviews had a bad experiance with the net10 phone.

I use to like net10 and even promoted it to people who use a phone as a phone and not an extention of their body. all of my good reviews have come to a screaching hault, because I decided to upgrade one and at first no problem. after a few days i upgraded the othe two that my family has. the first phone stoped working. ordered a replacement, received it. it doesn't call out or receive calls this has been ungoing since the 25th of january. I get the same answer wait 48hours, wait 48 hours,wait 48 hours. well while waiting i have decided to go into advertisement against net10 I shall not recommend their phone again because frankly it not worth the frustration of calling their 1800 number. I come in contact with over 800 people a day who ask me for my input, I will tell them my experience.

TERRIBLE CUSTOMER SERVICE!!! DO NOT BOTHER WITH NET 10. Bought 2 phones. Tried to transfer old cell #'s to new phones - they moved the SAME cell # to BOTH phones. Called cust serv - hours (seriously) of agonizing stupid people asking the same questions over and over. After a week - got new SIM card and after 2 more hours talking to cust serv, finally got the 2nd phone to work. After only 2 weeks of it working, NET10 did something in their system and once again, I had an "unregistered SIM" nonworking phone. Called cust serv - after 1.5 hours of being asked the same quest's by 3 dept's and repeatedly being put on hold, they said they'd have to send me yet ANOTHER SIM card. I should have a working phone in about 5-7 days!! NICE!!! When I asked why I had to hold for so long or what was taking so long to figure out, I was told that their system has some problems and he was waiting for all the notes on my phone to become available. He said their system has "errors". Well no duhhhh!!!
These people are WORSE than dealing with DELL over the phone!

I am having trouble with my cell phone.It says notify my provider for the PUK code and when i call it the phone dials 911. What is the PUK code and how can i fix my phone. I need it.

Pros: easy to understand "contract". You buy minutes, use them, get more before the date runs out. Easy enough. They are connected to TracFone somehow but I could never figure out just what I would be paying TracFone and what I would be getting for it. Net10 is so much easier to understand.

Cons: Not many phones to choose from. Choices are somehow limited to where you are going to use it.

We got 2 phones at the same time (Motorola V176). Ordered them online. I got one phone set up quickly and easily with no problems. The other, I did something wrong and had to call customer service. I couldn't understand much of what the guy was saying because it was so dang noisy there! But, somehow, when it was over, the phone was working and it had 300 more minutes than the other one.

I set it up online that we can use the phone to get more minutes. As long as you do it before the date ends, all is well. One phone, we had to add minutes before it had run out (but the date was approaching).

Easy to do, easy to understand, easy to know what you are paying for. Can't get any easier.

Just recently switched from a monthly plan to Net 10 - love it. Activation is a breeze, adding minutes is a piece of cake, rates are great - minute usage has always been accurately accounted for and reception has always been good. I would recomemnd Net 10 to anyone looking into a pre paid plan.

Whatever you do, DO NOT purchase the cheapest phone. While I do appreciate Net 10's flat rates I do not appreciate the fact that it is near impossible to actually hear anyone while you are using the cell phone. Nor do I appreciate the fact that it takes at least three attempts for the call to go through. I do realize I opted for cheap, not really caring about having the "best" phone (though I'm not sure it's possible on a prepaid plan) but I would like to be able to actually use the phone. Texting is difficult to the point of frustration. Even my cheap phone with T Mobile prepaid was better than this. Had I had a better experience with Net 10 I might have upgraded to a better phone but at this point I wasted my $30 and will go back to paying more with T Mobile or will find a different prepaid plan altogether. Perhaps it was my fault, buying the cheap phone to begin with, but overall I am not impressed with Net 10. I was hoping to write a good review for them since it is true that the people who take time to write reviews are usually complaining but sadly, add me to the list of complaints. Even with a cheap phone I should get better service than this.

I had a problem with my phone it had said that my phon service was disabled. I had enough minutes and airtime left on it but for whatever reason it became disabled. I called customr service and the woman was very professonal and helpfull. She gave me a code to enter and it worked immetially. I had no problems and appriciate the ease of it all.

I am very happy with my Net10 service. I have been with the company for over two years. In that time, I have never had a dropped call or been without service. I have a Nokia 1600 and my wife has a LG600g cell phone. Her phone does drop calls every once in a while, so I think that the phone may be the culprit in many of the complaints that I read here. I have called customer service many times, and I have found them to be very helpful. It doesn't hurt to be nice and ask them how they are today. People that work with the public take alot of abuse for situations that they have no control over. Your approach does make a difference. Most large companies outsource their customer service now days, have you tried calling Delta Airlines lately? I was with a post paid plan before I went with Net10 and they sure had no problems charging hidden fee's. At least with Net10, you can dump the service if you are unhappy. Get your wallet out if you try this with a contract plan.

We have had them for 4 months now and never a problem. We get better reception with these cheapo phones than we did with the ATT, TMobile and such. And less dropped calls! So I guess its just like anything else, just depends on your luck!

Net10 is a great service. I am hard on phones and if I need a new one I just buy a new one. One thing I will say is that porting your number and minutes to a new phone is not a seamless process.

I had to call customer service to resolve porting issues, but customer service was polite, professional, patient and helped me resolve issues.

I will say that some of the Net10 phones are poor quality.

The best thing about NET10 is definitely the price (4 star price) but NET10 has issues with poor sound/call quality (2 star for call quality). The phones are low quality compared to other devices (2 stars). Customer service is good and helpful but the reps can be hard to understand (3 stars). When trying to resolve issue like bad pin numbers, it can take over a month to resolve problems (1 star for bad problem resolution). All in all, these phone are best for people that don't spend a lot of time on the phone as service & sound quality issues can be very frustrating. I am looking for a cost effective alternative WITH good sound and minimal dropped calls.

Big Mistake to use NET 10. I had 800 mintues on my phone and they erased them. I spent over SIX HOURS on the phone with them and they couldn't tell me where the mintues went to. Customer Services keeps putting you on hold or you get cut off. It's a SCAM and a rio off. I wish I read these reviews betfore dealing with this place.

Net 10 Phones are a rip off. They give you instructions over the phone and they tell you the wrong thing, and then wont fix the problem. They said it not our policy and I was going to loose 600 minutes. Do you self a favor dont buy one.

As far as phone service goes it's ok for me. One hint, if your using this as your PRIMARY phone, do your self a favor.. if you EVER have to call customer service, do it on a land-line! Net10 will jack your minutes for calling customer service, and you will be there a while (mostly on hold), transfered to this rep. or that rep. and if you have a problem, it's not generally a quick fix. BTW, do they every fix the activated phone caller id name issues? I activated a phone, registered my info, and the old customer's caller id name still exists in their sytem... 2nd time I've complained about it, average time for them to register this complaint: 45 mins (which is $6.75 of your net 10 minutes). I'm debating whether to just let the phone expire & get a new number for which I reactivate or see if they finally fix the caller id issue.. really, if they'd just fix the name, or delete the old name, they'd have a regular refill customer.. Why on earth do you want to screw with a potential loyal customer?!?

I am having trouble reading the numbers on my minutes card and I can not get a real person to help me.

Cheap Service, I have net10 phone all I can is call in the USA and no where else. I called customer care and told me they can make it active but still no service to call out side USA.

All is mostly good with Net10. EXCEPT, for the stupid idea, "hey! lets round every flippin call up to .10 cents" Seriously, if you make a five second call, they will charge you a full 10 cents! That's BS!

BEST DEAL IN CELL PHONE SERVICE I EVER HAD. I'VE HAD ATT,SPRINT, AND VERIZON. I NOW HAVE NET 10. YOU JUST CAN'T BEAT THIS DEAL..GREAT COVERAGE TOO.

We purchased NET10 last May for a relative in a nursing facility under Hospice care and needed a private phone. That phone died and we purchased a second phone. We wanted to have the minutes and number changed to the new phone. I called the tech service listed on the red card provided. I received a tech I couldn't understand and she was speaking in a low voice. She was very impatient, condensending and rude. I asked to speak to her supervisor and she put me on hold long enough for me to undecorate the Christmas tree. The supervisor was curt, but apologized. I realize this is an out-sourced tech service in South America, but would like to see your techs trained to use the common courtesy of the country they are servicing. Even though eventually my request was honored, I was frustrated and iritated with your tech support.

I have only had NET10 for a short time and at this point, the phone service is okay for what I need it for. However, I use mine infrequently. I have 151 minutes remaining and have been advised that I lose those minutes today if I don't add 300 more minutes. (I say 300 because the cheapest card I've found so far $30 - 300 min. or $60 for 600 min.) Although I'm trying to cut costs, I don't mind paying when I need it, but not demanded to buy or lose what I've had for a short time. That is the biggest problem I have with Net10 - losing minutes. I'm sure that is where they make their money, but its sad in this economy to have to buy when you don't need to - there should be another way. Having to buy every month you might as well go with a contract. That's what I didn't want. No offense but it is very difficult to communicate with customer service, and you do stay on the telephone with them for a long time (but to be fair to them other telephone co CSRs are that way too.)

I had Net 10 for about 14 months and I am dissapointed that you can not download ringtones from other web sites. Also, the $ 15.00 reload cards have virtually disappeared entirely. On the V-176 Motorola you can not clean up all the incoming calls list by deleting them. I think that Net-10 is gradually diminishing as the best value.

This is by far the best and least expensive cell phone plan anywhere! $30 for a brand new phone with free home and car chargers and earpiece, including 300 minutes of airtime! Unused time rolls over the next time you get new minutes. Spectacular coverage with no dropped calls, and where else can you get unlimited 24/7 calling for $79?

had net10 for seven months, and never had a single problem not bad for an electronic leash

I like NET10 so much I own 3 myself LG600,LG1500,and the NOKIA 1600 and would not change the service for even a free phone others offer

Do NOT buy a Net10 phone. It isn’t as simple or evil-free as they make it sound. I bought a phone to use for emergencies only, and was told at the point of purchase that since there is “no contract,” I would never be obliged to buy more minutes than I actually need, nor would there be a schedule under which I’d have to buy the minutes I did need. This was all false. I found AFTER purchasing the phone that you are REQUIRED to either buy huge amounts of air time in advance in order to keep your phone active, or to buy a MINIMUM of 200 minutes a month – again, just to keep your phone active, not because you need the air time. The only way you can cut the cost down to merely $15 a month is to enroll in a “plan” that automatically bills you $15 a month for 150 minutes – even if you only need 50 minutes. Net10 will end up costing you MORE, not less, if you use it as your only phone. I am now stuck with 300 minutes I’ve already paid for, and six days in which to use them before the investment I’ve already made is just lost. “no contract, no hassle, no evil” is a joke. Don’t fall for it!

i love my phone i use it all the time. net 10 is the best

"Bill" mentioned something about NET10 adding new phone choices. I've read up on one of those new phones, and it did NOT get good ratings. Hopefully theres a Net10 phone out there that will allow downloadable ringtones from any website one wants to get them from. And that those ringtones are anything OTHER than freaking Polyphonic!

Oh, and "Dave"- most arent complaining about NEt10 itself, but rather the cheap quality PHONES they offer. Most of their phones are very cheap quality, with hardly ANY features (not even a freaking Calendar on the V-176) and sorry, terrible sounding ringtones!

But its true, how can a minimum of $15 a month be beat for keeping a Net10 phone active? Especially since the reception/coverage is pretty decent too! :)

Just be caution net 10 and trancfone
why sometime mess you over-and they can get way with it-only problem customer service--phone ok- like said customer service-do research on both them [net 10]and [see which one better deal for you[trancfone]if you know somebody has them about net 10-are trancfone-has them which they like ok good luck be caution-buy anything today and beyond into future ok

NET TEN IS AWESOME. ITS ONLY THIRTY DOLLARS. YOU DO NOT LIKE IT THROW IT AWAY AND WASTE MORE MONEY WITH VERIZON.

I have had four phones. Even if I throw them away, I get 300 minutes and a phone for $30. I have been with about every cell phone company out there and I hate the contracts and the way they re-new the contract if you get another phone ect. They have recently added new phones with camera's and bluetooth. I was waiting for this and will be buying myself a new phone for Christmas. How can you beat it? $30 bucks for a basic phone with 300 minutes, hell if you do not like it throw it away when you have used up the minutes! I have had very good luck with customer service and sure there are normally foreign reps that take the calls, but they always make sure that they take care of you before the call is over. Quit complaining, Net 10 is the best deal out there for the money!

I have net 10 service around 3 months and so far I have no major complaints. The coverage is pretty good and dropped calls are rare.No surprises and I think its a good cell plan for someone that is not a heavy user like myself. I was with Alltel before and Net 10 is not only cheaper but better service and easier to use. No 2 stage dialing like Alltel

coverage is all right, but when i ordered a ring tone, it took a week to get it to me. they charge you for texts that fail to send and the phones are all really crappy. good for someone who hardly ever uses their phone. wouldnt recommend it for anything but the cheap rates.

I just started using Net10 coming from a sprint contract phone. I love the value although the phone quality of choices could be better. I had no problems getting activated or adding minutes to my phone. The sound is great in my opinion. I could never get great reception in my home with my contract phone and my Net10 phone keep a full "bar" status 99% of the time. The ringers are a bit cheesy but it works.
If you want a basic phone, it's a great value.

I've had this service on 3 phones for 3 years now and had only 1 problem. When 1 of the phones broke I had to order a new one and then transfer the phone # to the new phone which took a few hours. Other than that everything works just fine. Those of you that complained that they lost money while trying to refill their phones most likely input a wrong code #. This service is a great value if you are a light talker.This is the best prepaid cell service you will find.

2 years, no problems, excellent coverage, ease of adding minutes, overall a great service. I have told all my friends and many associates at my livery company arenow on net 10.

I had great service until just recently. I just have one question. Have any of you had troubles with numerous unauthorized charges being placed for minutes on your credit card...like say $400.00 in a single month?

i say stay away from gsm phones and use cdma they only have two kinds off them. had a gsm no good cdma perfect better signals.

THE TROUBLE WITH REVIEWS LIKE THESE ARE THAT BITTER PEOPLE TEND TO TAKE THE TIME TO LEAVE REVIEWS WHILE PEOPLE WHO ARE HAPPY WITH THE SERVICE DON'T BOTHER. I'VE HAD NET 10 FOR TWO YEARS. HAD ALLTEL FOR 4 YEARS BEFORE THAT. ITS THE EXACT SAME SERVICE FOR ME IN THE CLEVELAND AREA. THE ONLY DIFFERENCE IS I PAY $15 A MONTH WITH NET 10 AND USED TO PAY $50 FOR ALLTEL. I USED TO GET 500 MINUTES AND FREE NIGHTS AND WEEKENDS BUT I WASN'T USING THEM ALL OF THE TIME.
THESE REVIEWS ARE JUST PLAIN STUPID.. CHARGE TOO MUCH FOR TEXT MESSAGES? THEY CHARGE .05 PER. THEY CHARGE MORE IF YOU SEND/RECIEVE PICTURES IN THEM.
EVEN IF YOU TALK ALOT THEY HAVE A CHEAPER UNLIMITED PRICE THAN ANYONE AT $79 AM MONTH.

I would never, ever recommend Net 10 to anyone!! I got a phone two years ago and initially I could not get it activated. I called customer service where no one spoke English fluently and I was told to turn the phone on/off, take out battery, take out SIM, and so on. This lasted for about a week and finally they told me that they could not help me and that the phone was activated in the system so it had to be something I was doing. I was pissed! I lost my receipt so I could not return the phone. All in all, it took me 6 months just to get the phone activated. They ended up sending me another phone because they said that mine could not receive tower signals. 6 months was waaaaaayyy too long just to get a phone activated. The service was lousy, the ringtones are crappy, customer service is........purely pathetic, and I was frequently overcharged for airtime. If I were you I would steer clear of Net 10 at all costs.

there is one thing i like about my phone and that is its industructible and i drop it alot but other then that i h8 net10 when i call some one i have to shout for them to hear me and i have to have it on the highest volume for me to hear them i hate not having any full keyboard phones cuz i text alot and its SLOW im not sure how expensive the minutes and stuff r cuz my parents paid for it and all i did was a lil textin on it cuz the call quality was CRAP im switching to kajeet and getting the rumor for christmas hopefully and u should too net 10 is HORRRRRRIIIIIBBBBLLLLEEEE
and all of there phones suck

I had more than one Net10 and was happy until I bought a card to add time to my phone. When I tried to add the time there was a message that it was not available at this time and try latter. I was leaving for a few days so called later only to find that my time had been taken by someone else! After some nice people tried to resolve my problem they just said, "To bad, nothing I can do for you." I changed companies and have found a better deal. You can too.

Customer service - I am new to Net 10 switching from a monthly AT&T service plan. I have called Net10 customer service 3 times and they have succesfully answered my questions and resolved problems quickly and in a professional manner. I don't use my cell phone that ofen and decided to give Net10 a try. I was not thrilled with the phone styles available through Net10 however the savings I anticipate while using Net10 vs. the cost of my old monthly plan far exceeds the need for me to carry a stylish phone!

Net10 is really good if you don't use the phone a lot. I use it every other day. I don't do that much calling. Just short calls and text messages to my wife. The only things that frustrate me is they charge too much for text messages. And if you are in a rough spot and it fails to send, it charges you to send it again. And i don't think it should charge you to read them and send them. And the phone choices are nil. But all in all they are good.

Poor customer service. Put on hold four times while they always have to transfer you to another department. Then put on hold again while you get transfered again. Hard to understand personnel. Was unable to resolve my problem.

Net ten is a really good service, no dropped calls and works every where i go. Unlike cricket they suck, how they hook u is unlimited talk for a low price. But there phones are cheasy and they have the worst service i have ever had. And my new phone i purchased from them broke in 2 months that is pathetic. Net ten is more expensive for me than cricket, but it is definitly worth it. As they say u get what u pay for. I suggest never switch to cricket, the worst service ever. Net ten is the best.

I've had Net10 phones for more than 2 years now with no problems. The $30 card is for 60 days so it's really no different than buying a $15 twice a month. I live out in the middle of no where but have gotten better service with these phones than I did previously with Nextel or Centennial (Michigan user). These are a lot cheaper than other plans and I like that minutes rollover. The only cons are that their Web site has a delay when purchasing minutes and is not always available and I wish there were more ringtones available.

Horrible phone, horrible service. I could not make or receive calls. The customer service people had heavy accents and were hard to understand. Net10 was a total waste of time and money. I gave the phone away.

I HAVE HAD MY PHONE FOR 3YRS AND NEVER HAD ANY PROBLEMS WITH THEM . KEEP UP THE GOOD WORK

I dislike the plan at this time because you people took away the only plan that was worth anything. ANd us small people can afford. It is really hard to come by $30.00 instead of $15.00. Times are really hard. And most everyone from Mason, TX bought this plan because we can afford to buy $15.00 at a time. Even the employees from the Dollar General are having to drop the plan (phone in general) because lack of funds. I myself bought it because my mother and sister are sick and I could call them easily. Now, I have had to do without the air time due to the fact that you all took away the lower costing plan. So, PLEASE BRING BACK the $15.00 plan. It's hard to make ends meet. I have a daughter that is about to deliver. But can't us my phone. And when the phone is damaged, we, the people, have to buy a brand new phone, stay on the line for around 45 minutes (waisting our minutes), have to pay to text, which is a crock, and then explain why we need the phone replaced and the minutes. my son's phone broke a couple of months ago and he had 450 minutes left on that phone. We can't afford a new NET10 phone or to call NET10 to place them on another phone, such as mine. I really think that for the less fortunate people that you should bring back the lower plan. I can get minutes on muy T-Mobile phone for less than 10.00 but I chose the NET10 and recommended it to others. Because it was so low.

pros: cheap to start, excellent sound and reception, tough LG phone with long battery life.

cons: button placement is inconvenient for 1-hand operation, rip-off time accounting.

I really liked the service until today. all of a sudden my account only had 11 minutes left,

down from 150+ yesterday (a big number). yesterday i called 2 regular numbers for a total of

19 minutes. where did the rest go?

I called 611 to find out. Unfortunately CSR "Lovely" kept reading scripts in a noisy call

center (i could hear her colleagues). so after 5 minutes i had no information and now have

only 6 min. left.

looking in the handset's statistics i have a total call time of 3:50:27. with the remaining 6

it is 3:57= 237 minutes. i sent/received ~20 text messages (high estimate). they are 0.5

min/message = 10 minutes, for a total of 247 min. out of 300! 53 missing.

i purchased this phone at wal-mart as a promo pac with a free carry case and

earphone/microphone. perhaps the missing time is their conniving way of charging a customer

for the "free" extras?

previously I was considering buying more net10s for different area codes but now i'm done with

it :( i'm probably going back to the expensive but proper Cingular.

FYI when i first bought the phone the PUK and PUK2 numbers were not included in the package. u

have to call tech support to obtain them. default PIN1 is 1234 and PIN2 is 5678. those 2 support calls were nice & quick - no script reading.

WHEN I FIRST GOT THIS PHONE I THOUGHT IT WAS GREAT A NICE PHONE FOR $30$ WITH $30 in minutes i bought minetes at local stores minutes were applied instantly no problen until i tried the new sight early .today still waiting go to the store .for your minutes. you can gut them foe $15 at family dollar.

Total rip- off !!!!customer service is
a joke. I picked up one of these phones at target as a secound line for my studio , after a long a usless activation call the phone still does not work, what a wast of timy....
you really do get wht you pay for ...

Pros: Cheap up front. Easy to use website where you can activate/register your phone.

Cons: Rounds up to nearest minute for each call. Lousy coverage (I-55 between Chicago and St. Louis, couldn't connect). Muffled voices. I can tell they use ATT towers as primary.

I have had net 10 for about 2 months. About 2 weeks after i activated the phone i started receiving calls from starnge numbers and when you answered or called back nobody would talk. I called customer service only to be hung up on by 5 different customer service reps. I was furious. When one lady actually took the time to help me I was told they don't block numbers and my only options were to ignore it or change my number.

if you are going to port a number to net 10, forget about it. I have called at least 18 times over the past week. I have been put on hold many times for 5 to 8 minutes each time, and the problem still isn't fixed. phone doesn't call, and can't add minutes. no one there seems to know what they are doing. don't buy this product, save yourself sooo much grief, and get a regular plan at one of the big carriers. you'll be glad you did.

Nothing but headaches since we received our phones two months ago...can't get tech support to be able to help with setting up my voicemail..husband's old phone number was not able to be ported correctly. Spent HOURS on the phone with their so-called tech support to help with issues to no avail. Could not understand many of them and they constantly put me on hold to talk to their supervisor. Each call was at least one hour long with them. I've given up and will deal with the issues before I will call tech support again!

ALERT!!!I recently tried to purchase time online and failed a hold was put on my debit account ad I recieved no airtime,I tried to resolve the issue with support team and was put on hold for several minutes wich I was charged. net 10 sucks

Why cant i get on the net10 website? Its not fair i have to activate a phone by wednesday and the website says NOT AVAILABLE.:(

NET 10 IS AWFUL! GETTING CHARGED .50c PER TEXT AND MIINUTES. THEY SAY ITS 5 UNITS. WHAT IS THAT ALL ABOUT?!

I have had net ten since May '08. I have now gone threw 3 phones and 3 separate sim cards. The customer service can't activate the phone, can't get your old number on the phone and can't speak English. They have no idea what they're talking about. I have been without service for about 3 mo. of the 7 mo. I've been with the company. Thanks net 10. you suck

Worst service ever had. Rarely get a whole sentence out before call is dropped. Also when I make a call, the person I'm calling said another persons name came up on the caller ID. Apparently the person that had my phone number last. I spent 45 minutes with a rep and it still is not fixed. Gave phone away. I need reliable service. No wonder it's only .10 a minute.

Sure, a prepaid phone is nice, in theory. But since having a Net10 phone, I've received dozens and dozens of phone calls from different area codes nationwide that are docking my minutes. These calls are also coming from within the area code that I live and work in. What are the calls I am being charged for? Robo-calls... you have an important message from "dish network" or do you have a home mortgage? It is ridiculous. Minutes and minutes... just wasted. The calls come from id'd numbers and they come from unkonwn numbers. I would not, under any circumstances recommend these phones to anyone. Spend your $30 a month on a phone contract. It's worth it.

I love net10! I have had like every phone they have made. I have also tried many other prepaid services but they either did not have very good survice or the minutes were too expensive. With net10 I got the best of both worlds. I also mostly text and it is way cheaper with this phone than AT&T to go phones. It dosn't have any roaming charges which is what kills me with the other prepaids. I've had to call customer survice a few times but they have always worked out my problems.

When you quit selling 15 dollar cards you lost a good customer. It was the cheapest way to have a good cell phone with good service with no bill .

I'm based in the UK and only spend about 30 days a year back in the US. If I use my UK mobile there, I get charged anywhere between $1.50 to $2.50 per minute which means I tend not to use that phone over there. Before I head over there, I top up my Net10 phone with £30 of credit, they give me back my unused minutes, I can call anywhere in the US or Canada for 10c per minute, or back to the UK for 15c per minute and it saves me a fortune. I have found their customer service people to be very good and always polite and helpful and I always get good call quality on the eastern seaboard, primarily DC which is where I spend most of my time. Overall, I wish I had found this service years ago and I wish they would start up in the UK because here, we get ripped off with high call costs and lousy service. For me, this is the greatest invention sinced sliced bread and I cannot praise them highly enough.

I like net 10 well enough. But where can i find a $15.00 card? My local family Dollar, target, CVS no longer sell the $15.00 card.

i love the net10 it is totly awesome
bro

I am on this web site because I am trying to find another prepaid phone service. I've been with Net 10 for about 6 months. The reception is great, the coverage is great, no dropped calls and you can't beat $79 a month for being able to call all day any day. However, before I went to that plan I could never just buy a phone card and add the minutes myself. They never would "take". So, I would be on the phone with someone who was friendly but from some other country and conversations could be difficult due to that fact. I did the unlimited plan for a couple of months. I tried to update my debit card info online and couldn't. They charged the wrong card twice. I've called. I've spoken to 4 people this week, spent about 50 minutes on the phone and have gotten nowhere. This is not worth the trouble for me. I even gave the customer service guy my debit card and said, here, just add 300 minutes. He couldn't do that because there was a hold on my prepaid phone. It is ridiculous. Now I have a nice $79 phone and nothing to do with it. I guess my toddler will enjoy it.

All 3 of my teenagers have had Net10 for about 4 years. I have had to call customer service several times for various reasons, once to transfer a phone number and minutes because we upgraded the phone....no problems at all, several times called them because we went past the due date and had to get codes to reactivate the phones, again no problems. I am about to upgrade 2 of their phones to the Motorola W375 with the VGA camera for christmas. I don't expect there will be any problems for transfering their numbers and minutes. I order all minutes off the website, only once did the transaction not go through but a simple phone call to customer service resolved it very easily. Yes you have to be patient with the foreign operators but that is not an issue. We live outside of town in middle of nowhere and for the most part get great service. I have been extremely happy with Net10 and will continue to use them for my teenagers. My oldest recently switched his service to Boost Mobile and has constant problems with getting service in this area, when he buys a card for minutes at Walmart they charge extra to activate it, it costs him an extra $10 on top of the $75 by going through Walmart. I do not use Net10 myself because of the amount of minutes we use each month but for teenagers or people who do not use alot of minutes it is a fantastic deal and decent phones for affordable prices. I have also bought Net10's reconditioned phones off the website and it lasted 2 years, for $30 bucks it was a steal.

I bought a phone with 300 minutes at Walmart. I had trouble right at the start with activating it. The guy was barely able to speak english and could not recall the serial numbers to me correctly. He quickly became agitated and RUDE and said mam, you have one more chance. The next day the phone locked up and again a lady in customer service was very RUDE and said they would mail me a new SIM. I took the phone back to Walmart. I would never recommend Net10.

Bought the LG600. The sound quality is awful. We tried twice to get some help and they keep changing the 'satellite' it works off of. still, crap sound when I am on a call. The other party sounds great but who ever I am speaking with can't hear me well. I really dont even want to bother making the third call to get my money back. I might as well chalk it up to 50 bucks down the drain. I am sticking with Virgin Mobile.

I have had a Trac Fone for years and I decided to switch to net 10 because of the cheaper rate. I spent almost $80.00 on a phone & when I got home I tried to activate it & transfer my trac fone phone number. That was two days ago and thats how long I have had no phone service because they deactivated my trac fone but have not ported it to my new one... I am totally pee ooo'd especially after reading some of the reviews here. Looks like I should just go get new service some where else right now instead of being strung along.

I have had Net 10 for several years with no problems until now. I usually refill my phone with minutes on their website with no problems. However, about a week and a half ago, I decided to spend $400.00 and purchase the 4000 minute block to avoid having to refill so often. Also, they were offering a free 1000 minutes with the block. The web transaction went glitchy, came up with error messages, etc. The minutes did not load to my phone, BUT, the $400 certainly was deducted from my checking account. 45 minutes on the phone trying to resolve it netted me a help ticket # and a promise to have it resolved within 24 hours. Several days went by and no new minutes. I then sent an email to them via their website with the purchase receipt number and the help ticket number. Their response was that they were not able to find any evidence that I had made the $400 purchase. So, after sending them a reply, along with 4 attached screen grabs showing their withdrawal from my checking account, the screen from their own website showing that the 4000 minutes was purchased but not delivered, etc., my next step will be to send the evidence via snail mail to someone higher up the food chain at Net 10. Next step after that will be small claims court. Net 10 is a hair away from losing a long time customer.

Got phone a few days ago...gave me area code that is not local....customer service said ok ill change u're number in about an hour...NOPE! next rep said i need a sim card and will get in 3-5 days and then i can change my number for a local area code....WAIT and SEE!

The coverage is ok but the rates are silly. easy activation, friendly service

Activacation was a breeze and the phone works well. Good coverage. So long Verizon! I am getting another one for my wife.

Net10 is the best, but it would be nice if they have free ringtones.

My wife and I have been with Net10 for 4 years now. We live in NW Georgia and we have excellent reception. We highly recommend this service to everyone. Come on, $30 a month for two phones, try that somewhere else and you won't even get close. My Dad has been with Verizon for years now, and he told me yesterday that is is fed up with the high prices. He is getting my W375 Motorola and switching to Net10 in a couple of weeks. I just recently bought the LG600 because I like an external screen. No way will we go with a big name carrier again. TOO