Jbog

{ 07/19/2011 }

Very happy I live in FL and have taken my phone all over state and up north driving to Ny/NJ/CT Tristate area and works get! My only wish is for the smart phone options to open up would love an AppleI4. :D. No dropped calls no surprise costs, picture mail, internet, text messaging and unlit it's calls! All for $40.00 a month.

CCHOT 51

{ 07/14/2011 }

I'M HAVING PROBLEMS WITH THE STORAGE ON MY PHONE I LOSE BECAUSE OF ALL THE PHONE APPS IN THE MEDIA GALLERY& MESSAGING FILE. YOU GUYS HAVE MORE APPS I CAN'T PUT ALL MY PICTURES ON I DON'T WANT FLOWERS FROGS MESSAGES LET'S GO EAT OR A FROG ASKING I'M RUNNING LATE UNLOCK ALL OF THAT STUFF SO I WILL BE ABLE TO ACCESS THE FULL BENEFITS THAT I PAY FOR

Guest

{ 07/11/2011 }

I see so many bad reviews. Mine will just get lost in the mess.
Fremont, CA. Mowry, store. Wife's ph. went bad, they ordered a new one. Under warranty. They call her when it got in. She gets to the 40 mins before her appointment. They switch the ph. But the info will NOT transfer. IT HAS TO BE DONE BY HAND. 100 plus numbers, that will take a while.
No time. She has to go, and the store will close soon anyway. O.K. A good solution,,, Take the old ph., leave a deposit, and complete the transfer asap. return the old ph. get the deposit back. SHOULD BE A NO BRAINER. The employee of the month, could not do that. when I asked for the manager. SHE said, he will tell you the same thing, and hung-up.
If you can live with any other CO, for cell service, do it.

Sarah

{ 07/09/2011 }

I've had Metro for a few years now and I've had several different phones with them, ranging from the most basic to the LG Optimus I have now. I've stayed with them because I only have to pay $50 a month. It worked really great (central florida area) until about a month ago, at which point everything stopped working. My phone would not recieve calls, but go straight to voicemail, then I can't check my voicemail, the internet will stop working for hours to days at a time, i don't get emails on my phone anymore, even though I know I am recieving emails each day. Youtube never works, takes an hour to load the video and if the phone locks you have to start all over again and it takes forever to buffer. It's not just my phone either, my mom has the same plan as me, but she has a Freeform 2 and she has the same problems I do. She constantly has to restart her phone to get anything done.
this was a great service, but unless Metro gets their heads out of their butts soon I am going to switch carriers.

Dave C.

{ 07/01/2011 }

OK, I've had the service for a day and a half now, and I already have a BILLING ISSUE?!? How is that even POSSIBLE with a pre-paid plan? Unfrickingbelievable...

I'm not sure whether I like MetroPCS or not but it is oh so ironic that I was thinking of moving three lines (currently just one line) from ATT to MetroPCS because I was tired of ATT billing errors. And less than 24 hours after my MetroPCS handset was activated, I have a billing issue with MetroPCS (I'll detail below)

For those thinking of getting MetroPCS, I have two pieces of advice:
1) Order the handset (aka "cell phone") online. If you go to a company-owned (not "authorized dealer") "official" MetroPCS store to get your handset, you will be ripped off. They advertised $69 for the handset I wanted, but forced me to buy either a cover or car charger with it. Was told it was not POSSIBLE to buy a handset without an accessory, so the price went up 12 bucks for a ugly cover that I wouldn't have bought...and would have paid 5 bucks delivered on ebay (if I'd wanted plain black... not likely)
2) Do NOT activate your handset / cell phone at a retail store. Activate it online or through the phone itself. That way, it is less likely that you will "accidentally" get on the wrong billing plan.

OK, now for my billing issue with MetroPCS. I got a Messager III and said I wanted the 40 dollar plan, because all I do (literally) with my cell phone is talk and text, heavy on text. Nothing else. I also requested the 2 buck 411 unlimited add-on. I paid $42 for a month of service, which was charged separately to my debit card. I'd earlier paid for the handset. Took the phone home, started using it. Worked great for talk and text, no problems. Was thinking, "this is great".
Then 24 hours after my phone was activated, I couldn't make phone calls or send text. Luckily I still had multiple ATT handsets active, so I called my MetroPCS handset and got a recording that my service was disconnected. DISCONNECTED? I'd just activated the thing!
So I call one customer service number and get a recording that I have an overdue balance of $5 from two days ago. That is, I had an outstanding balance on my account from *24 hours before I activated the phone*. ?!?!?!?
So I clicked around the voicemail menus to try to get a human being and was told that customer service wasn't available.
Well, I was 100% certain that I did NOT owe money, but I didn't want to wait all night to talk to customer service before I could get my phone reactivated. So I went online and made a debit of exactly 5 bucks to my MetroPCS account. While I was in there, I found another customer service number for billing.
So I called billing. I got a human being this time, so I asked how it was possible that I had an overdue balance on an account that I'd just activated (and paid in full) 24 hours ago...
The guy looked into it and said my billing plan was $45/month, and I'd only paid $40 (before the $2 extra 411 charge). Thus, the MetroPCS computer had me "overdue" for the current (MY FIRST) billing cycle! And after exactly 24 hours and no seconds of being overdue, my service was automatically disconnected FOR NONPAYMENT. Keep in mind, this account was paid in full...
OK, so I haven't ditched MetroPCS yet, but they are off to a really HORRIBLE start. They're going to have to be PERFECT for the next month or so, or I'm gone...
Rating of 3 stars is just a guess at this point. Only been a customer for a day and a half, and cut off for a half a day for nonpayment on a pre-paid plan. Unbelievable

Former Metro Customer

{ 07/01/2011 }

MetroPCS advertised on their website (metropcs.com) "Visit a MetroPCS Store and Get an Android for $49 when you add a line to your family plan." Below this headline is a photo of three different phones and their model names. The ad stated "See Sales Associate for details." I went to two local stores (one company owned and one a retailer) and was told that they would not honor the ad. Three different employees at the stores told me that only one of the three phones would be sold at that price even though they had the phones in stock. They each told the same story that the other phones were $49 off, not total. The original ad and a poster at one of the stores clearly states that any of the three phones is $49 total. The company is being deceptive by clearly advertising a product that they are not going to deliver. Again, each employee had the same story. I can provide a copy of the downloaded full web page and screen shot. The webpage is shown below (if still up) http://www.metropcs.com/promotions/2011/get-an-android/ After this, I changed companies (and actually found a better deal with a more reliable company and phone).

Fred

{ 06/23/2011 }

I would give metro pcs a 0 star but it wont let me. First thing is that customer service is the worst i ever seen.They hang up on you when you start talking to them.your still talking but they already hung up on you.This happens a few times with me and i am so nice on the phone.Second is the calls drops everywhere,I also live in NYC and what Frank says isnt true.The coverage here is bad.The only good thing was that i didnt pay full price for my phone so at the end of the month im done.

p's mom

{ 06/15/2011 }

Ok, a few years ago, I test my "brand new" phone (Ok, I wasn't told it was used, but kinda got the picture it was, but that's not my issue--though one SHOULD expect a new phone if it's marketed as new, in a new box, etc...but still that wasn't the problem).

Ok--problem: So I go to test my Metro Piece of Mess phone, by calling MY phone that was in MY hand (which by the way was attached, still, to my body at the time), and gee. Um, not only did it not ring audibly (no ring, no vibrations, no lighting up--basically, i'm looking at my phone and there's NO indication that it is receiving a call.

Ok, so I think, um, maybe I need to open it (desperately), and then I open it, I don't remember, but I think it showed incomming call from a payphone or something...anyway, the clencher is this:

So, on the payphone, after at least trying again, making sure i dialed correct number, blah blah, I leave a voicemail--and confirm it, press the buttons etc.

And guess what? I check the phone--NO indication of a voicemail left. I called the voicemail ON the phone, NO MESSAGES--WOOOOOWWW!

EVER--even after like a couple of days.

Needless to say I returned it, and the customer service by the way for me had ALWAYS been really nice (they sounded like Black American young ladies on the phone--and definitely in person at the store I went too--they where predominately minorities (Middle Eastern or African American)--and they where always VERY NICE, GREAT customer service--by the book--and I am a bit serious about service--not only do I not want a side of attitude with my fries--I don't want the slightest semblance of it (even if it's just...I'm tired...and ready to go home...sick of mean managers attitude--I still feel customers really don't need to be privy to your annoyance...k?)

Also, I'd used MEtro for years prior--and if you're in the correct service area (which I can NOT figure where that is--you go a few miles away to an even more heavily populated area and it doesn't work--and like everyone who uses it (ex, at a school) will say pretty much--it doesn't work in this area (which is still in the Metro area? But I mean, Sprint sucked and it was WAY more expensive, so hey!)

But my point is--it's one thing to drop a call, it's a whole 'nother thing when someone leaves a voicemail, confirms, and it is said to have been left at your phone--and you have NO knowledge of it. That's not good--especially when you only want the phone for a potential employer.

The sweet girl who refunded me my money said, it could be the phone (but I don't think so--it seemed a coverage thing--I called from a payphone, and even over the 3 days I had it I called my voicemail from landline phones--NOTHING--no record of left message. So it was the NETWORK that didn't...well...WORK!

Also, years prior to that, back in 2004/2005 I went into one of their stores (not one I would ever go into again--not professional to me), and purchased caller ID on my existing Metro Phone, and was told it would probably show up like at midnight (wasn't working in the store--seemed like the girl didn't know what she was doing and was maybe more interested in flirting with some young male in the store than doing her job--enh, customer service pet peeve for me). So fastforward--I received a call in which some legal action had to be taken (from a harasser--some who worked for the same company as me), and if caller I.D. had worked--I would've been able to file better charges--instead I had NO caller I.D. (it was supposed to have worked)--but anyway, that's not something I hold against MEtro, and not really the girl--I only brought it up to show the unrelability that can happen

smartgirl

{ 06/14/2011 }

If I could rate this company with a zero I would. I was only with Metro for like 2 months. Oh it was fantastic at first!! All of a sudden,I started getting dropped calls everyday at least 5 times a day. Boy was I irritated!! I called customer service a lot and it never helped my phone. They told me I need to reset it and I told them I allready have. They said let's keep trying. i ended up cancelling service and selling my phone. This company is a joke and I don't recommend anyone going with them!

Tina

{ 06/14/2011 }

I have been with Metro PCS for several years now, since they were brand new and I have grown with them. I pay $40 per month for unlimited text, nationwide calling and web. I have no complaints, because it is stress free. When I first began having a cell phone I developed anxiety over how many minutes I was using and now with Metro, I do not have that anxiety anymore. I feel free. I was wishing that I could have a company that would give me all of that for a great price and it happened and they also give me caller i.d. and voice mail included. If I don't get to pay my bill on time, I just pay it when I can and they turn it right back on without a reconnection fee. Finally, a company that isn't price gauging me! I love it! :))))

Metro PCS

{ 06/12/2011 }

Joining Metro PCS was a very bad mistake. They are a complete scam job. Do not buy Metro PCS or you will regret it. I assure you.

I joined them having not read the shocking reviews all over the web. I wish I had checked first. Do not make the same mistake I did. Do not join them, they will rob you blind.

They have non-existent customer service. I tried to call them twenty times over different days and they never answer.

Frank

{ 06/09/2011 }

I was with a few pre paid companys in the past three years,like boost mobile, simple mobile,and metro pcs has been the best so far,I live in NYC and here the sevice works very good.I want to give a few tips so you can get this service for cheaper if you dont know anything.the first thing is avoid going to authorized dealers,they will rip you off.Only go to corporate stores they will not charge you extra for anything.Avoid using smart phones it is only smarter for metro pcs cause the monthly charge is more.you have to go to the corporate store to port in your phone number they will not do this over the phone.I will give you a tip on how to use metro pcs better.When you sign up with their service use a phone other than a smart phone then when you are instructed to pay the first months bill they will tell you that you have to start with the $50 plan.This can work out to your advantage.once you are on this plan download all thre apps like email,instant messaging,metro navagator,all the apps.before your first month runs out,at the end of your first months bill switch to the $40 plan right from your phone.your second months bill will be $40 but you will still have all the perks of the $50 plan.I dont know why this is but im not complaining.and one more thing is never pay in person they charge you a extra $3.always pay online and you will have great service for only $40 a month with all these extras.

Sonya Gandolfi

{ 06/09/2011 }

I am posting from South Florida and have to say that MetroPCS is just great. The phones are pretty good, the service is excellent, connections are flawless, and the monthly cost is just perfect. I use the Huawei Ascend and my husband the Blackberry Curve, and we are both happy MetroPCS customers (and ex-AT&T and Verizon unhappy customers).

megan

{ 06/07/2011 }

I'm from Michigan and I'm happy with metroPCS although the only thing that makes me want to go back to at&t is the 1x internet.. make it 3g and I would give the optimus m 5 stars. I don't have no dropped calls and the android system is awesome! I went from an iPhone and I will never go back to apple.

NorCal -CA

{ 06/07/2011 }

Too many complaints.. But I firmly believe its due to the dif. states they reside in.

Live in Northern Cali. and been with metro for about erm... 3 yrs (came from Cricket). and Ive had no problems with it. AT ALL. Not even with the customer service. Signal works great. not many dropped calls. Phones are good. I have the blackberry curve 8530. and it felt like a steal!!..

^^ I have 2 friends who are in the ATT network, one has the BB Bold, the other a BB Torch. They had tempt me to join att or any other service in other to get my hands on a BB... I was SOOO glad when Metro came out with a BETTER updated Blackberry, before I made the mistake to pay such an overpriced plan for a phone I can do the EXACT same in here!!!. Worth the $200+. Mainly use for Email (work related). text.. talk.. evrything.

If you're a new customer and is more focused on the entrtainment part of the phone, then either go Android or Blackberry....... or nothing. BEcause you will not be satisfied with the other phones.

Would give it 5 stars if it wasnt for the overpriced phones at times :(

michelle

{ 06/03/2011 }

I am only giving one star because it won't let you give nothing. I started using metro pc over a year ago...I had had verzion and loved the everythng except the price...switched to AT&T and had too many drop calls...so decided to try Metro pc..and actually LOVED the service...no dropped calls...awesome...UNTIL...about March of 2011...then it all went down hill. I have switched phones 3 times...no luck. I can be sitting down....holding phone completely still, not even moving a inch and my service will go from ALL BARS to NOTHING...then up to 3 then back to nothing. On top of that..it goes to "roaming" ALL THE TIME..even when I have service. I keep my phone network set to automatic...so when this happens, I have to go in and change it to "metro only"..then I will not be roaming...then switch back to automatic...I do this about 8 to 11 times A DAY! Every since Metro decided to go "nationwide" they suck....guess I am changing phone companies yet again....hopefully metro will realize how many people they are losing and fix the problem....

Patricia Burgos

{ 05/30/2011 }

I am shocked that I am still a customer. I believe it's because I thought Metro PCS would get it together. I can't even have a full conversation in my home without it being dropped and that includes waiting on hold with METRO PCS. I have family all over the world and losing calls in the midst of a tragedy overseas is unacceptable. I live walking distance to METRO PCS office and they are never able to help me. At the corporate office, I explain this and get nothing but excuses. In addition, I have changed my number four times or more because of harassing calls and texts from a former boyfriend. In all my efforts to request assistance, there have only been two individuals that have done their best and that wasn't much. It's hard to believe that METRO PCS manages to profit and represent itself as a solid company. It's a joke and no one is laughing but METRO PCS!

NY Cat

{ 05/28/2011 }

The phone, Android is nice,, Not really into the touch screen, though,, TOO "Touchy" changes screens way too easy! Service STINKS! Hate to say it, have to go back to T Mobile,, I've had METRO for less than 2 months,, in Bay Ridge, Brooklyn, My apt , the service, is Lousy! 1 little bar,, phone doesn't ring and goes Straight to VM! I was in NYC yesterday,, standing on the corner of 59th and Lex,, waiting for a friend to call,, holding the phone in my hand,,and the next thing I knew, VM message,, Phone NEVER even rang! =P Get texts,, friend left a VM while the Android was Off,, once I turned it on,, didn't get the VM til 2 1/2 hrs AFTER I turned it on! =P UNACCEPTABLE!

jerrry

{ 05/28/2011 }

I have optimis m I though I would have internet service can't play ytube videos they lock up unless you go somewhere were there. Is wifinetwork good luck downloading. Service sucks made Abig mistake going to metro PCS switched from at-t the phone is good metro PC's.service can't back up phone. I have had one month and I am pissed don't get smart phone threw metropcs

Ange

{ 05/27/2011 }

I discontinued my metropcs service because while they have roaming agreements, you have to call a special number BEFORE you go outside the network. I had to travel to virginia for work and didnt know this, and i was completely without a phone the entire time. People who need to travel should NOT get this service. No matter what I did they couldnt activate the roaming service once i was outside michigan...

cyndi f.

{ 05/26/2011 }

I just activated service with Metro PCS and I love it. I called *228 and the phone was automatically activated like magic!! My kids can text all they want without putting me in the poor house! Should have done this long ago!

Brie

{ 05/25/2011 }

I love metroPCS by the minute!!! My friend recommended it to me and it is great! No calls ever drop and I have service in most places! I have the samsung messenger 3 and I love it! After going to metro corporate store for two hours and finding out they don't sell plans there I went to best buy and in less than ten mins I was outta there!! That's the only downside and why I give it 4 stars not 5.

Violet

{ 05/19/2011 }

I've been using Metro's service now for nearly 2 years. Due to being on a tight budget I've only had the cheaper phones, starting with the most basic. Right now I'm using the Samsung Freeform and love the QWERTY keyboard on it. I have yet to use any of their smartphones and would love to do so if they're ever drop down on price to an affordable level for me. I was a loyal AT&T subscriber for nearly 8 years and switched to Metro to save money on the monthly fee. I got tired of dreading to open my bill and not liking the constant fluctuating monthly charges. With Metro I pay $50 a month and that includes unlimited calling, texting, and web usage. I also enjoy their GPS navigation although it's not always perfect. Call quality overall is decent, but I do deal with the dropped calls, probably about once or twice a week. Since Metro has no 3G service, web browsing is slow as mollasses and it costs a minimum of $300 just to get a 4G phone, and Metro only has 2 of those phones available right now. But for someone on a limited budget, Metro overall is a good deal. I've never called their customer service department, I just go to a local store if I ever need help with anything, which is rare. I pay my bill online every month at their website and never have any problems with my payments getting posted.

Cindy

{ 05/19/2011 }

Have had the LG Optimus M less than a month. Love the phone. Customer service at the corporate store in our area is excellent; the guys there do whatever they can to help and have been successful in remedying what was wrong. All other customer support (via phone) is absolutely terrible. The operators are "polite" but you can tell that there hasn't been much training. This applies even to the "Mom and Pop" franchises that they have around town, also. It's like the people paid their franchise fee and then MetroPCS dropped an inventory at their store and said "have at it". It's the most frustrating company I've encountered in a long while. If you order anything online from MetroPCS be aware that they use FedEx and require a signature on delivery. That's fine but I didn't become aware of it until I hit the submit button for the order. I thought "well, I'll just call them to change the shipping address since I JUST submitted the order". After 3 phone calls (1 disconnect, one terminal hold and one person that truly seemed to care but had to keep putting me on hold) I found an area that would let me send an email. I did just that explaining that I had just submitted the order and just needed the order to go to a different address. This was done at 10:30 at night. Got an email that morning before I went to work telling me basically that I was SOL. They work so quickly (insert sarcastic laugh here) to get the product to me that there is no way for them to change the shipping address. Then went on to extensively explain how FedEx would try to deliver the package and when they couldn't, where it would go in the PCS system and then how it would take 2-3 weeks for my money to be refunded. I told them that was baloney and that THE corporate office should restructure their business model. In this day and age where customer service is actually important to companies, MetroPCS is severely lacking. I'll definitely not purchase anything from them again. I will also give the phone a good shot but the bad taste from the "customer service (not)" will always be there nagging at my good sense. Shame on the decision-makers at MetroPCS!

N.Hills, CA

{ 05/17/2011 }

I like Metro PC because of the price $40 a month. I tried it for a month, and customer service was fine, but the calls dropped all the time, and most of the time there was a very poor sound quality. However, I am going to give it another chance because I have a friend who has a Metro Pcs, and I just talked to him. The connection was good, as if we were talking on land phones. He's had it for a month, and he likes it and has no complaints. The difference is that he purchased his service at a different store than I did, and he also had a Samsung brand. Mine had a weird name made by Metro Pcs. At any rate, I'll write another review after I get my new Pcs.

Unhappy new customer

{ 05/16/2011 }

Buyer beware.

Metro PCS has no live customer support - just automated phone messages and whatever you can figure out from their web site.

If you have a problem you have to go to one of their stores. The nearest one to me is in Walmart.

Oh yes. NOW I'm feeling more confident. If I take MORE time from my day and drive to Walmart, the random Walmart associate can help me with my question. ....

If I have to go to the store, it will be to cancel my account. For me, Metro PCS has been a big disruptive waste of time. I give them a big thumbs down. Avoid.

Enzo Heavenly

{ 05/16/2011 }

I really don't know why I can see so many bad scores here... I changed from AT&T GoPhone to MetroPCS for one big reason: Unlimited International Text and Talk. At 60 dollars a month, I can call back home (without cards) as much as I want :S Also send SMS, and local unlimited calls and texts as well o.O I haven't had a single dropped call (unlike AT&T, specially here in NY) and I don't know, if u don't need long distance service, even better... @40 dollars a month, u can get whatever u need, sure... without a 4G unit, ur browsing speed is crap, but is not THAT crappy o.O And the bottom line... u don't need to have a credit rate or to sign for a 1 or 2 years contract, just pay for the phone and monthly for your service, if u don't like it anymore, just stop paying, quite that simple.

The bad things:
- Just 2 phones with 4G support
- Other phones with kinda slow internet service
- Not to many fancy phones available

The good things:
- It's cheap, even with International Calls
- No dropped calls (so far)
- Easy to pay online
- No need for credit rate
- No annual contracts

Florence

{ 05/13/2011 }

I don't understand how the billing cycle works. Shouldn't it be 30days from the date you pay last bill? I joined on the 11th of the month. And when that day reached i had problems n couldn't pay so they cut my services off. Then I paid on the 19th and the next month they cut me off on the 11th!!! I had budgeted for the 19th!!!! I have been trying to call them but can not get a live person. This is frustrating...

Michelle

{ 05/02/2011 }

Ive been with MetroPcs for 3 years and it works exceptionally well. It may depend on where you live though. I live in Detroit, Mi and I never have a problem w/dropped calls or slow internet. The android phones are highly recommended. They do practically everything other companies can do.

Svet

{ 05/01/2011 }

Considering my bill is almost a third of what it was with T Mobile, I can deal with it.What good is it when it barely ever works.

jeremy Ensmenger

{ 04/30/2011 }

I have had over 50 dropped calls a day for over 5 months. Friends don't want to call my phone and I don't want to call out. I have to walk down the block to make phone calls. Thank god I have Sprint as a second phone or who knows what I would of missed. I have called and complained many times, but they could careless. I even bought the Samsung Freeform II, but my service just got worst. By the end of the month I am going some place else. DON'T EVEN TRY METRO IT'S NOT WORTH THE STRESS

JOSE YEMENEZ

{ 04/22/2011 }

If you're happy with just phone service,
metro is ok. if you want fast web, etc, forget metro, because its as slow as molasses!

Sandra

{ 04/21/2011 }

Checking this site because I may want to buy a MetroPCS phone and could not believe the negative comments. My husband uses MetroPCS and is very happy with them. No drop calls, unlimited everything for just $40, easy to pay via website....all good and dandy. It even made me want to switch to MetroPCS from Net10, which I love a million basically for the same reasons (except their unlimited is $50). The only reason that I would switch to MetroPCS because some of their phones are cuter and maybe better. Everything else seems great, at least for this "mixed marriage" (MetriPCS/Net10). LOL

regretfull

{ 04/20/2011 }

I changed to metro pcs because it was more affordable. You get what you pay for. After a month I moved and get no service and can't get any assistance! i have to walk utside so my calls won't drop. cooperate office couldnt even assist me! Going back to atnt.

paula fedgley

{ 04/15/2011 }

worst company ever..no live help, cashes your chk and then shuts down your phone. web site difficult to pay on..tell you it takes 3 weeks to pay by mail.if you are even a few pennies short, they shut off your phone..no bill comes so they try to make you pay on line..then my credit card number was stolen and used..tried to mail and they can't figure out how to apply my chk to my acct so they turn off my phone and keep my money...never again. also if you buy and expensive phone and it breaks within the warranty, they give you refurbished phones that keep breaking and we had to drive 40 miles each time x3. you pay huge prices on the phone too. i constantly get spanish people and bill collectors calling the phone when i did have service..theres more...no time..but not worth the inexpensive price..almost lost my job because it took me 30 min to get a live person to tell them they had cashed my chk and cancelled my service anyway.

fct

{ 04/12/2011 }

I am very unhappy with metro pcs.I bought a second hand phone so i can hook up pay by the minutes plan.It seems that you can only pay with this using a pay by the minute card.Card is imposable to find.I went to 100 metro pcs stores including corporate stores.They didnt even know what i was talking about when i said i wanted to buy pay by the minute phone card.I went to walmarts website and they dont sell this card online only the $10,$40,50 which is usless to me.They advertised that they sell this card at the store.So i looked up my closest store its about 60 miles from me and they didnt even carry the card.What a waste of money buying this phone.T-mobile and at&t boost and verizon you can pick up their cards at any candy store.Metro pcs is ranked # 4 I I cant see how, their customer support is lousy every time you call them a new rep. will give you a different story.Metro pcs in my opinion is a very bad company.I cant see them sticking around in the future.

John

{ 04/10/2011 }

Pre-Paid Metro-PCS Customers can only try to get customer service from a Corporate store or through the phone. Good luck trying to get a live person on the phone & be prepared to wait 1 hour or usually more at the corporate store. God help you if you need technical service, they never resolved my problem. I bought the pre-paid service and can no longer find a $20 card after spending hundreds of dollars on phones. I am shoping for a new phone service.

alopez

{ 04/09/2011 }

I have a family plan of 4 now I must admit some of their phones suck depending were you are either service suck or its customer service sucks in the high desert area it sucks but in san bernardino los angeles area service is great but most prepaid unlimited suck you get what you pay for now I am with my optimus m it does everything so overall I am satisfied with metropcs

Jules

{ 04/03/2011 }

I've loved the service with Metro PCS.
A lot of the complaints I've bumped into were caused by several employees who don't know what they're doing!
Other than that, you're paying for what the phone is actually worth. you're not in a contract, you can switch phones within your plan, and can get out anytime. It's been a money saver and worth every dime.

+ Save A LOT of money
+ Quick Activation
+ No Contracts!
+ activate previous phone. ( see neg )
+ Several phone options

- Poor Signal.
- Low quality phones
- Poor customer support
- Poor employees ( new or young )
- No 3/4G phones.
- You pay 45$ to activate a non-metropcs phone. However, you're limited to only talk/text
-> Some non-metropcs phones cannot be activated.

If I could make any recommendation, I would direct anyone to an android phone. It's the REAL smart phone,and you're only paying for 50-60$ a month!

KathyB

{ 03/28/2011 }

Been with MetroPCS for almost a year, having switched from AT&T, and I am very much satisfied with them. The $40 monthly plan, everything unlimited, is unbeatable. The connections are consistently good; no drop calls. I have not had to contact customer service except to activate the service a year ago, and loading up is as easy as 1-2-3 through their website. Only once did I have trouble with their website for payment, but a visit to a local MetroPCS store took care of it. My husband will soon switch from Verizon to MetroPCS. Overall, it only makes sense.

metrothumbsdown

{ 03/23/2011 }

I own the lg optimus m. The web is slow, even freezes. I miss calls, when people finally get threw they they tell me they jus called, and i never knew. When i talk, it makes this staticky noise every so often. The android market force closes alot. Costumer service, wow i call 411 they tell me to call 18888metro8 on a different phone. I do and can't speak to a real person to help me. Actually got hung up on a few times. End up calling 411 back to complain about my phone they tell me there's no 3g and to get a 4g phone. But wherever she was @ in the Netherlands or wherever, she say she has 3g and her phone works good there. Couldn't return the phone because i talked on it. The only thing i like about metropcs is that they have flat rates but there service and network is horrible. I'm shopping for a new network. Thanks but no thanks!!

Gia

{ 03/23/2011 }

I gave them one star only because the service works about 50% of the time. I have had their service for about 4 months now. It was a hassle to port my number to them as they had my name wrong, and since day one all the features I pay for have not worked. It's bad enough trying to get service without endless dropped calls. In fact, my BF had to call me back 16 times to try to reconnect on one of our conversations. When I am in certain areas, I can't use my phone at all. Not even 411!! This service ABSOLUTELY SUCKS!!! Switch to another carrier like I did.

toni

{ 03/21/2011 }

I left AT&T in 2007 because my bill kept increasing and I'm on disability, when it hit $426, I said enough is enough!! The guy fixing my wheelchair insisted I give Metro a try, and I am GLAD I DID!!! been with them since March of 2007, had NO problems with dropped calls, whereas, with AT&T, I dropped a call at least every six days! I recently added my child, and I tell EVERYONE I meet to buy Metro!We LOVE the unlimited texting, don't know who texts more, my child or myself! ok, the one drawback is getting a LIVE person on the other line when you call customer service, but, I THINK I've figured it out . .

Lisa

{ 03/20/2011 }

I'm happy with MetroPCS, for $60 dollars I'm able to call Canada unlimited to landline, got rid of the land line, swithed from Tmobile, total saving is $80.00 a month. Coverage is pretty decent here in Florida.

Metro Pcs User

{ 03/20/2011 }

My wife had metro pcs for 8 years , then switched to T-mobile ,,,T-mobile sucked always over pricing ...now she is back on Metro Pcs...Im about to drop Tmobile also....

Jack

{ 03/19/2011 }

I have had MetroPCs for over a year and I use a Blackberry. yes, customers support is pretty useless, but the phone and phone service are pretty good. The phone works fine. I DID have to go to a corporate store to get the free headphones. I have the Blackberry and email and other services work fine. I pay a flat constant monthly fee cheapest than any other service. I really do not understand how come so many people are complaining

michaelneelands

{ 03/18/2011 }

My wife and upgraded to the smart phones. My Optimus M kept rebooting itself ever 1-2 minutes. I ask for a exchange and/or a refund but was REFUSED. I tried to do this on the FOURTH day of my 7th day period. All I ask for is a refund now lets see if I get my refund, if not alot of their services by military personnel will be terminated. BEWARE CUSTOMERS. I am also a YouTube Vogger and will be posting up on YouTube. Reports include, DOD, BBB, JAG, Consumer Affairs, Local PD, FBI(Ft. Worth Area), and any that I deem necessary. If any customers in the Azle, Texas area, might be cheap but it will cost you in the long run, TRUST ME.

Daysee

{ 03/13/2011 }

I just signed up with Metro and don't like the service already. I have to many dropped calls and some people that have called my phone say that when they call it they get someone else. By the end of the month I am going some place else.

Jake

{ 03/11/2011 }

I don't understand what the problem with the complainers is. My wife has been with MetroPCS for over two years, and other relatives and friends as well, in different states, mind you, and they are all very happy with them.

Marleen

{ 03/04/2011 }

Fed up & Unhappy...left Verizon for the high bills due to overages. Came here for a shorter bill. Unlimited mins. for a reasonable bill seemed perfect! I wasn't expecting superb customer service for what I pay, so I'm not complaining there. The unreliable reception/dropped calls are a complete nightmare! The ONLY upside: the bill. But it's still so not worth it, because I never get to talk on my phone! Ugh! Comparing Virgin & Straight Talk and leaving somewhere reliable...

james csaky

{ 03/03/2011 }

worst company ever. paid for 30 days of service they shut me off after 2 weeks. promised a rebate on a phone been 3 months i called and they said im not in the system. worst customer service ever.
stay away from metro there a rip off

britt

{ 03/03/2011 }

I hate metropcs!!!!! All you people do is take our money and leave our phones off. I hope one day you will reap what you sow....grrrrr

Jessica W

{ 03/02/2011 }

ok so i switched from verizon to metro and at first was a little scared because of everthing that i was hearing but i decited that i would try it and if i didnt like it i would sell my phone and go somewhere else, let me say i am glad i came to metro I LOVE LOVE LOVE THEM havent had any problems with anything and the phone i have is the best phone i have ever had, and i have had alot of different phones with verizon and sprint, i decited with metro i was going to get the optimus m i am so glad i give it 100 stars, this is the best phone ever!!!! and there service is great!!!!! i pay 53 a month where with boost you pay 60 a months and crapier phones that are out dated

Jerry

{ 02/27/2011 }

I find the service realy very good, do not have trouble connecting or dropped calls. Best feature is a $10 monthly charge for unlimited calls to Sweden, with family and 2 grandchildren with my number on spedd dial, is worth it's weight in gold.

Ed D

{ 02/26/2011 }

I have had MetroPCS service for almost 2 years now. The coverage is good in my area, and now that MetroPCS has 'Extended Home' on SprintPCS network, it is even better when traveling. Also, the phones can roam on the Verizon Network while traveling at a cost of 19cents per minute with free text messaging! The best of all worlds. I have the LG Optimus M Android phone and love it. My bill is $50.00 per month including taxes and is unlimited everything. My bill has been roughly half of what it was with Verizon before, and the few times I travel out of state per year, I spend maybe $5.00 on roaming! Well worth the difference in monthly price! Thanks METROPCS!

Guest

{ 02/15/2011 }

metro pcs by the minute card if you plan to use these cards don't go to a metro pcs store they will not sell you a phone with out makeing you pay for an unlimited plan, so this is what i did just go to the metro website and buy your phone when you get it call and tell them you want to have the by the minute plan easy also the ear buds are are shit so don't bother. I went with virgin mobile later on because i want real internet speed i love the 3g and get speeds around 1.4megs and up and metros 1X data is an joke.

John

{ 02/13/2011 }

Roaming charges weren't disclosed, they say there are none, but getting charges where they have no agreements. Biggest problem is bought a minutes card in Florida and none of the stores here will let me use it. Also would not give the free earbuds when purchased. They said both were corporate-issued and regular stores did not honor them. Stores, card & coupon both Metro PCS, how can they not honor them?

ROBERT HUBBELL

{ 02/08/2011 }

i ONLY HAD METRO PCS FOR ONE MONTH I ADDED MY WIFE & TWO KIDS ON MY PLAN SPENT OVER $500.00 AND THEY CUT MY PHONE SERVICE EVEN THOU I PAID FOR EVERYTHING EVEN HAVE MY CONFIRMATION# 64925777 AND CUT OFF EVERYONE'S SERVICE. cAN'T GET LIVE PERSON ON PHONE AT 8:00 PM EASTERN TIME WHAT'S UP WITH THAT I'M 54 YRS OF AGE MAKE PLENTY OF MONEY I LEFT SPRINT FOR THIS?

Hypnotik

{ 02/08/2011 }

I have been with Metro for almost 5 years now. I have had 3 phones in that period, all bought in store full price. Had problems with every single one of them. i.e. My 1st one's battery didn't hold a charge. My 2nd phone's keys wouldn't work, couldnt check my voicemail I would press a number and it didn't take any of my numbers. Sense my first phone didn't have insureance on it, I bought insureance for my 2nd phone come to find out you have to pay a fee (On top of the monthy fee) and have to wait a month or two for your phone back. I paid for that month of service why would I just throw my money away to get my keys fixed that was broken in the first place? My 3rd phone (the code) almost a $400 phone and I have always paid unlimited, however most of the time you don't even get the service you paid for. Sometimes you cant send certain pictures, or get on the internet. One time my phone wouldn't even pull up mu contact and would lag on the home screen, went up to a metro location and they had no idea what was wrong so they erased everythig (My life)! I have tried sevral times to make Merto PCS work, but time and time again they prove me wrong, provideing me with less then quality anything.

Lauren

{ 02/04/2011 }

I love the prices here. A total $40 for unlimited talk, text, web, and more. ALTHOUGH, i have experience a lot of dropped calls and recieve late text messages (on a daily bases). It is so annoying and I'm currently looking for another phone company that is more established. Also the phone I have--Samsung Freeform 2--continues to send pictures that I don't want it to send. Some of the pictures it sends have been deleted from my phone days ago. Its weird...and creepy.

jamesnumber70

{ 02/01/2011 }

I purchased MetroPCS and was promised cash back for the phone I purchased. I never received it. The service was horrible. I had service upstairs in my house but when I walked downstairs I was roaming. Switched to Virgin Mobile.... Way better now.

Len S

{ 01/27/2011 }

Never could get dealer or corporate to give me free ear buds that came with a coupon with phone purchase. One would send me to the other. The dealer always played stupid and always said "I don't know". I asked if there was coverage in a certain part of NY, they said yes, there was not, unless I paid for it using verizon, which they never disclosed and I even asked for such information to be disclosed. Couldn't get coverage at my desk in my house, called rep and she kept asking the same questions over and over because she couldn't understand the answer. Rep said they were not responsible for phone support, that the dealer was, there was no support at dealer either. Kept getting network voice error codes. Dropped calls. The list goes on and on.... the only reason I have them is the price and that won't be for long as I plan to move and replace the plan even if I have to back to tmobile, which I would hate to do for various reasons.

celena

{ 01/22/2011 }

I LOVE METRO I HAVE HAD MANY PHONES BUT THIS ONE I THE BEST METRO GIVES YOU GREAT PLANS.THE RECEPTION MAY NOT BE SO GOOD BUT IT'S THERE WHEN YOU NEED IT....I LOVE METRO..!

Jorge

{ 01/02/2011 }

The phone service is reliable. Their phones tend to be older and slower networks, but if you ant a fixed price with unlimited use, they are the leaders.

MediaDragon9

{ 01/01/2011 }

Extremely bad service. No call went undropped or without continual noise. I do not know how this company stays in business for the Santa Monica, CA service area.

I would not recommend that anyone sign up with this company for service. If you do, and it doesn't work, good luck trying to get a refund. I wound up with a dispute that lasted from Sep 10 to now, 1/11. After returning merchandise within 3 days, they disputed that it was returned, lied to my credit card company and dragged the issue out for months. Based on that behavior alone, I would never recommend that anyone even try their service for any reason whatsoever.

Jen

{ 12/29/2010 }

PROs: $40 and unlimited for everything; internet, calls, and texting. Decent enough phone selections. They're not horrible, but not the best selections ever.

CONs: Oh my goodness, the people they hire are HORRIBLE - I CANNOT UNDERSTAND THEM. They all have pretty heavy accents and I sitting there straining to understand what they are saying. They also are annoying, they keep asking for a "high security password". WHAT?! I have an account password, I have a voicemail password but - what!? A "high security password"? You gotta be kidding me! The guy at the store didn't even write it down anywhere for me. I CANNNNNNOOTTTT get into my account without the password. That is ridiculous. MetroPCS (main) told me to go to a local store to get the password, I went to the local store and they said I needed to go who-knows-where to get the password. UGH. And this is mentioned a lot but the phone's quality is pretty crappy, I usually have to use my home phone because I can't understand the other person. AAAAAAAND, you have to pay TO pay at their store, and you pay to call 611, etc.

davidjr1120

{ 12/28/2010 }

horrible service,do not buy a phone on 23rd street and 8th ave Manhattan. They are selling defective phones as new. I returned one and was unable to get my money back,Customer service 1-800 .. is horrble.

PR

{ 12/23/2010 }

NYC, Dec 20th, 2010.
I had this service for only 2 months and i'm ready to switch as the engineering behind the company is just plain idiotic.

The phones have to connected to the network to show time (!), date (!!), to wake you up with an alarm clock (!!!), or even show a calendar (!!!!). That means you have to have service to do anything and because the coverage is spotty at best often your phone will just sit there useless. I can't stretch it enough that the system had to be engineered by some half-brained high school student.

The coverage is a joke. Recently i traveled for 2 day to Memphis, TN - a large metropolis that is supposed to be covered, but all i could do is make collect calls (!!) and didn't even get to send or receive text messages (!!!). What's worse the text messages that people sent me during my stay there were never ever delivered to me when i finally got back to NYC. What were their engineers thinking designing this system?????

STAY AWAY!

j.d.d.

{ 12/23/2010 }

if you dont like the service dont use me personally i love it. i know what my bill will be ever month i dont have to worry about hidden fees and extra charges..

Guest

{ 12/16/2010 }

WHile I like the plans metro pcs offers there are some things I dislike, for instance if you forgot to pay your bill they shut off your phone and it is useless, they could at least allow you to dial *233 (as an example) to connect to CS agent to pay your bill. Here is another issue I don't do much traveling but where I go to school at is in the next town about 21 miles away and I get zero service,I imagine the nightmare those who do travel go through with this cell provider, metro pcs your company needs to get on the band wagon.
i may switch to net10

Go to straight talk

{ 12/15/2010 }

Its cheaper and uses same towers as Verizon, so you have service everywhere they do. Unlimited everything for only $45 a month. Great phones too

Alison

{ 12/13/2010 }

I have had Metro for two years now, and I love it. I have read some reviews on here about not being able to contact a live customer service rep. Well, I've called customer service several times to change my plan or ask a qestion and talked with a live person EVERYTIME. I will always be a Metro Pcs customer!
Pros: Affordable, great customer service
Cons: None

Dena

{ 12/13/2010 }

I live in NJ and i love Metro Pcs...I haven't had no problem with my phone which is a Samsung Freeform 2..i payed 50 dollars for the phone...and 45 for service..Some people just love to complain.. what else do you want for 40 dollar a month... i had verizon blackberry which was like 120 a month and before that i had tmobile which was like 130 for a family plan for two people not in clueing the tax...I love my Metro...

Roslyn

{ 12/09/2010 }

I purchased MetroPCS to get rid of my high TMobile bill. Great exchange, the samsung freedom phone was great until I got a talking picture message. When I sent a talking picture message back it shut down my entire network. Picture message stop working, unable to access the web, nor *611. Eventually had to get a new phone, got a new phone and the same thing happen!!! I explained this to a dickhead rep named Nick, after him yelling at me and not allowing me to explain until my persistence. He realized he was wrong and said go the the main store. Tech, on the phone couldn't help either. So I now will try the main store here in Florida.

ABanana

{ 12/05/2010 }

I have had metropcs for about 3 years now and have not had too much of a complaint. The worst thing I have experienced was not getting good reception which has been improving lately. The other thing is that I have had 3 phones from metro and every single one of them had this horrible echo. I recently purchased the samsung freeform II. It is just like the other 2 with the echoing and for some reason it constantly sends the wrong pictures in my pictures messages! Pictures I have already deleted get sent in messages somehow. I purchased my phone at a store location and paid 63 dollars in total when on the internet you can get it for 49! So I was pretty much scammed. I can tell you now from experience buy your cell phone and pay your bills online. The stores are just a rip off and customer service is exactly what everyone says on here. Horrible automated voice activated crap!

Truth

{ 11/29/2010 }

Before you sign up for Metro PCS make sure there is coverage where you need to use the phone. I live in New Jersey and have never had a problem with dropped calls etc. BUY THE PHONE AND SET UP THE SERVICE ON THE INTERNET. DO NOT GO TO ANY OF THE STORES. I got my phone on the internet with no problem and my brother went to one of the stores and wound up getting the run around. I am paying half what I was paying Sprint for a limited # of daytime minutes extra for text messages and internet on the phone which was useless. All of this works great on my Samsung Freeform phone which was only $40 after the rebate . They are the best for the money by far if you are in one of they areas they cover.

Jaz

{ 11/26/2010 }

I am a 21 yr old student with a full time job and my own appartment and bills to pay. When I first started using Metro PCS I was 15. It was great. No contract, no phone issues...just was the cheapest phone though. My mom took that away one day when i was grounded. My dad later added me onto his AT&T bill (then Cingular) and i liked that my family and friends had it and friends too, so talking was free. I wasn't big on texting, but I was a big talker, so naturally the bill got too high. I tried TMobile because of the "my faves" (that they no longer offer unless u already had it) and the reception sucked, but the my faves was a great deal. Still the restriction on talk and text was an issue. I got back with Metro and LOVED it as I did before. Now it's even better because im on my aunt's family plan, so I only pay $25 for the $50 plan with unlimited talk, text, and web! :) I will admit in my appartment my fiance and I only get good reception by a door or window, but I have EXCELLENT service in the rest of the neighborhood and really everywhere else...like most phone companies. I work in service, so I know very few happy people feel compelled to post reviews like angry people do, so I had to post mine. Eventhough I now only pay the $25 for the same plan I was paying $50 on, I am very happy as I have always been. I talk on my phone too much to keep up with minutes and eventhough Im not a big texter I like not keeping up with how much I text either. I love being able to use the web ang use my facebook even on a non smart phone. I will admit customer service was shitty once a few years back, but the past few calls have been very polite and helpful. Another thing I will say is that they need to get more phones with better prices but still nice. I have a descent phone now, but I plan to upgrade my phone to the new touch screne for Christmas. If i had to choose another company WHEN I MAKE A GOOD BIT MORE MONEY it would be Verizon... For now Metro is THE best.

Eric

{ 11/24/2010 }

I had MetroPCS for 5 years and they were the best carrier I ever had. The only drawback was that they were regional and their phones aren't as up to date as the big guys. But the service was impecable. I regret switching to Virgin Mobile just because I wanted an Android OS phone. What good is it when it barely ever works.

Carlos Zaragoza

{ 11/19/2010 }

<My wife received an new phone and number. She received unsolicited text messages stating "I love you. Please call" and then obcenities calling her a bitch and a whore. When we requested a new number, we were told that there would be a $5.00 fee. We cancelled the service instead.

guera185

{ 11/17/2010 }

I spent 6 years getting screwed by AT&T, switched to metro 6 months ago. The reception here in Atlanta is great. Lost signal a couple of times while traveling, but it returned quickly. Considering my bill is almost a third of what it was with AT&T, I can deal with it. May not be the best option for people who travel a lot, but for everyday usage, it's great service. Totally happy I made the switch.

Kelly

{ 11/11/2010 }

I've had MetroPCS for nine months (switched from AT&T) and have no problem whatsoever. The service, the cost and the phone are very good...

shotina gilliam

{ 11/11/2010 }

the plans great the coverage also great customer service makes u wanna pull your hair out i have been with these ppl over 2 years i left at&t to do so i have 3 lines on my account got my mom to leave at&t she wanted to add my sister an account did that they added it to my account and when i called to get it fixed they not only disconnected the line that is prepaid and only had been on for 4 days but they wanna charge me a fee to correct it OMG R U SERIOUS AND IT STILL IS NOT FIXED THEY TURNED IT BACK ON BECAUSE I THREATNED TO SUE AND IT IS STILL ON MY ACCOUNT AND NOT MY MOMS METRO UPGRADE ON CUSTOMER SERVICE I SPOKE WITH 2 SUPERVISORS AND THE ISSUE IS STILL NOT FIXED

RJ

{ 11/11/2010 }

The coverage is very poor, I always dropping calls in my area. They say that they have a lot of towers,but that's false! When I try to reach customer service, I have problems too, we I call in I get a automated voice, and I have to wait 3 or 4 minutes to to get a real person. Metro PCS is the worse company I have ever dealt with. The service is very poor, and they don't provide what they say the can do! I canceled my service with them, and I to find another company!

Paul_North_NJ

{ 11/05/2010 }

Furious! Just returned from a dealer on Broadway in Paterson NJ for a second attempt to exchange the Kyocera phone for a Samsung. NEVER buy from a local dealer because you can't go anywhere else, go to a "corporate store" if I can't discourage you with the following. First an exchange affempt on the 3rd day after getting the plan and the phone. They didn't have the Samsung on hand and have it on backorder with a 2+ weeks lead time, warehouse out of stock bla bla bla, so I coulnd't exhange the phone. According to their policy, you can't return or exchange a phone with 1hr airtime or more. After finding out that their 1-800 service sucks (don't ask for a manager, because they don't have them, you will be on infinite hold), a corporate store with 100+ Sansung phones in stock, told me that the dealer can not hold me accountable for exceeding the 1 hour airtime limit, since the requested phone is not in stock and that they have to accept the return so I can get the Samsung in the corporate store. Today I spent 1-1/2 hour at the dealer, trying to keep my cool, talking to a clerk without any authority, calling the store owner who refuses the return just because of 4 hours talk time. I asked him to contact the corporate office after explining the situation. He would call back in 10 minutes. After waiting 40 minutes I asked the clerk to contact him. I overheard the conversation: Is he still there? Yes. Tell him we don't do it because of the 1 hour talk time. In other words he was just letting me wait and hoping for me to leave. How rude is that!

I am getting rid of the plan and don't want to have anything to do with Metro PCS ever again.

P.S. The main reason I wanted to change the phone because the audio is terrible. With the least background noise, I have to switch to speakerphone which is unacceptable in public.

I wanted the Samsing to begin with, but the sales associate talked me into the Kyocera with most likely false facts, while the real reason was that he couldn't sell me the out of stock Samsung.

Margaret

{ 11/04/2010 }

The Kyoncera Neo is the worst phone I have ever had. I am a new customer with Metro PCS and I am changing to another provider. The phone looks good but it is garbage. When I called Metro PCS they did not resolve my problem with the service. when a friend of mine called my number he was directed to someone who was annoyed and threatened him. This is my first review of saying how unhappy I am with their service

Gizelle

{ 11/02/2010 }

Completely unreliable...getting a signal is a blessing!!!. Customer service non-exitent

Alex

{ 10/28/2010 }

I have had MetroPCS for three months now, and I haven't had any problems. I have been using the service in DFW and have never had a dropped call. I called to customer service once to add a new feature, and the customer service representative spoke perfect English, and I don't recall that the wait time was long. Before that, I was with Verizon, and the only difference is that my bill has decreased significantly since I have switched to MetroPCS and no billing surprises. I haven't used the cell phone outside DFW, so I cannot comment on that. Overall, it is a great service for the money!

karen

{ 10/25/2010 }

CUSTOMER NO-SERVICE
NIGHTMARE TO DELETE EXTRA FEATURES
Can add features on website or by calling their number can add features with auto system EASY, but cannot delete features on the web once they are added for the next billing cycle. You have to call their number to delete features, and make sure you ask for manage your account and feature something else or you will never speak to a HUMAN. I was on the line for over an hour this morning just to delete an added unlimited 411 for $2 before paying my bill. I was asked why I did not cancel it before I payed my bill? I explained that was what I was doing. after an hour of runaround I asked to speak to a superior, who I never spoke to and the cs rep told me she would have to OPEN A CASE for me to delete $2 added feature. I go 20 miles from where I live still in the same area code (805) and i have to switch to roaming. Their service sucks. Walmart has a plan $5 cheaper with same features. I'm going to see if I can get my service switched

unhappy with metropcs

{ 10/23/2010 }

Metro pcs is the worst thing that has ever happened to mobile phones. The service is terrible, the quality was appalling, and the customer service is pretty much useless. I have contacted them about a service prblem over a month ago and was told 1 to 5 business day, guess what a month later they're claiming to still be working on it. I took the phone to a metro pcs location and was treated like I was a idiot while being yelled at by the man behind the counter. Save yourself the trouble and DO NOT go near metro pcs. I cannot stress this enough!

exvirginmobile

{ 10/20/2010 }

vigin mobile sucks,good phone service until you need customer service,metro pcs is the lesser evil of the two.metro pcs is simple and basic with lots of features,beware of independent dealers they will rip you off if you let them.metro pcs will flash some phones to work with their service but without internet so be sure to do your research.$40.00 per month not too bad,with a good phone you can use all the features included in your plan.so far so good with metro pcs for 2 months,good service here in fort worth tx.

Fabian

{ 10/19/2010 }

THE WORST!! I DROPED CALLS IN EVERY SINGLE CALL! CUSTOMER SERVICE SUCKS, TOOK FOREVER TO ACTUALLY SPEAK WITH SOMEONE!! IT'S NOT WORTH IT!! I AM NOW WITH VIRGIN MOBILE AND IT'S THEE BEST!! I ALSO LOVE BOOST WHICH MY SISTER HAS!! I WILL NEVER GET METRO AGAIN!!

Dennis

{ 10/18/2010 }

Was ok till u have a problem they were rude and gave me run around.
VERY upset with the way they treated me .
Went to Virgin Mobile so far so good

gemilla

{ 10/14/2010 }

i think metro is a very good company because you dont have to pay more than $40/ a month so it is good!,

zotya

{ 10/11/2010 }

I had a plan with at&t payed $144 /month! For over 2 yrs now im here with Metropcs for $60 including insurance and call unlimited landline oversea,unlimited text, No really issue ,coverage great here in Florida,but if i travel for another state where no covarage i still can use text message free no extra charge.I save about $80/month! it wort for me big time!Thank you!

QUIT COMPLAINING!!!

{ 10/05/2010 }

You cannot expect Metro PCS, a relatively new small company with only 7.5 million customers, to have the same amount of coverage and towers as the big companies because they've got more money to invest in their towers and they have had many more years than Metro PCS to advance.

I live in the FAR NORTH part of Texas and the reception is phenomenal! Maybe it's because Metro PCS began in Dallas that we have such good service but those of you in relatively new markets need to chill out for a while...

They're about to launch their 4G LTE network in all markets soon (Dallas already has it but not all the way up here) and they're about to release a 4G Smartphone with Android!

$60 a month for unlimited everything is nothing compared to how much all your buddies with Verizon and AT&T are going to pay for their 4G service.

So give them time and the more they grow, the better they will get.

Shaun

{ 10/01/2010 }

The worst service I have ever had. My calls drop everywhere. The customer service is the worst, try getting a live agent, Good Luck on that. When you call customer service all you get is an automated service.

Bryan

{ 09/30/2010 }

Absolutely a great service. Better than anything else you can get out there. I have the $45 plan which includes unlimited international text. No major carrier offers this. For Boost it's 10 cents per int'l text to send, but free to receive, but Boost costs more.

I moved from Los Angeles to Houston which is a partner area for Metro PCS and the phone works fine here with no roaming.

As for coverage, well, if it does not work well in the areas where you use the phone, just get another provider. There's no reason to complain. There are many other choices you can make. If you aren't sure about coverage, ask a friend who uses Metro to come over to your house and see if their phone works well there.

Overall, I'd give Metro 7 stars if it were an option.

SWATMAN

{ 09/29/2010 }

Metro PCS, also known as Ghetto PCS. The service is ok, ive never had a dropped call. But having to PAY THEM to PAY your BILL is assinine. And the customer service is the WORST...No speakee no speakee da english. And what really galls me? You call customer service and FIRST OFF about the bill..people..i known when my bil is due STOP REMINDING ME

Molly

{ 09/29/2010 }

I don't know where all the complaints come from, but I can only guess! : ) The truth is that my sister in New York recommended MetroPCS to me (I was under contract with AT&T) and my brother, in Miami, recommended it as well. I tried it and have used it for six months. Service is superb, no drop calls, no hidden fees, and its just $40 a month. That is FIVE STARS all the way!

mike

{ 09/27/2010 }

absolutely horrible! over half my calls get dropped. had one no get dropped 7 times in a row. wouldnt recommend this garbage ph. service to my worst enemy!

Zach

{ 09/20/2010 }

* Unlimited talk, text and enternet

Zach

{ 09/20/2010 }

PEOPLE! Depending where you LIVE the service is different. I lived in CALIFORNIA and the service was excellent barely any dropped calls. I traveled to NEW JERSEY and now i get hardly any service at all. SO DEPENDING ON WHERE YOU LIVE AND WHERE THEY HAVE TOWERS SET UP, ALL FITS IN TO WETHER METRO IS RIGHT FOR YOU. I can say its better than at&t, verizon etc b/cuz metro is one flat rate for unlimited limted talk,txt and enternet. No fee to use it for a day or any other crap.

SO BEFORE YOU SAY ITS A RIP OFF ASK YOUSELF WHERE DO I LIVE AND DO THEY HAVE SERVICE OUT HERE...?
WEST COAST EXCELLENT.. NORTHERN EAST COAST NOT SO MUCH...

"SO DONT LISTEN TO PEOPLE WHEN THEY SAY ITS GARBAGE BCUZ ITS NOT. IT JUST DEPENDS ON WHERE YOU LIVE."

The Cozz

{ 09/20/2010 }

Anyone buying in to the 40 dollar a month unlimited well do not bother its not worth 25 cents, reception dropped calls nd no service in most areas is what your in store for it sucks and stay away

MaxZen

{ 09/16/2010 }

I have had Metro PCS for almost 4 years and not have had any issues with it! I am surprised to find people having so much problem, it maybe due to the fact that, they want Metro PCS to do what they see other people doing on SMART Phones, wake up people!!! You want to pay metro prices and expect to download apps and watch streaming videos all while paying $100 for a phone!!!

I have had ATT, TMobile and Sprint and by far MetroPCS fits the bill for me. I do not care for Smartphones and browsing the net on my phones nor do I care accessing the internet, I pay flat $90 for 2 lines, one for myself and one of my son. I live in South Florida, not once have the signal dropped anywhere around town. Service worked in LA, Austin, Houston, Dallas and NC airport. The only thing I can think of that MEtro can change is their website to be more intuitive when I pay my bill, otherwise it a no brainer!

It's all about you as a consumer and what you want? If price is a factor and you want a solid service then go with MetroPCS. Prepay is the most logical choice for these people.

If you want to impress others, and want to look like you have the latest gadget, even though you will hardly use it and pay 90+ so that you can tell everyone you have a smart phone MEtroPCS is not a right fit for you, can please don't kid yourself and stick with paying premium and overpriced subsidized phones!!

Final Verdict: If communication is what you need at a decent price, you can't go wrong with MetroPCS and nope! I am not a MetroPCS agent. go and buy yourself a $30 phone and try out the service for a month before you commit to a contract by the end of which your phone is pretty much out of fashion.

Steve

{ 09/12/2010 }

Absolutely the worst cellural company in the free world especially the customer service.

Rick

{ 09/11/2010 }

I been with Metro for over 5 years now. Over those 5 years the service only gets better. They have grown there network. I have just recently started to travel for my job. I live in South Florida. I have traveled to Charlotte and to Greenville NC. Also Just got back from Memphis TN. Metro Worked great in all these Cities. Never had a signal problem with metro. To me Metro is a no Brainer.

caligirl

{ 09/10/2010 }

service is not great when you have to go to a store--i went to the la brea store--since not many stores --main ones. horrible--service was so slow--the young guys and gals giving service were so slow--gave me a #--after one hour--the representative was really so slow and didnt really answer my q-i have seen better service on phone--just got to go through long recording--

iKitty03

{ 09/10/2010 }

I like Metro because I can text and call my friend from long distance for less cost.

I do not like the Internet. Yes it is very slow. The phone of Metro aren't that great. My first phone I had drop it a lot well I couldn't text. Now that I had my second phone. I have to charge my phone with battle like everyday. One of my friend have Metro too. He couldn't text right. If he pick the letter A it be like a different letter of D.

Metro need to improv their phone better. You can close you phone and get it fix for free. I live in Florida.

What I really hate about Metro is your phone won't work if your out of your hometown or State.

I still use Metro but if it break down. I will get a different phone company.

Cathy

{ 09/04/2010 }

In the capacity of my job, I traveled to different businesses in my neighborhood, and asked if they would help out with an event we were having. During my travels I met with John the dealer for your company located on Deer Park Avenue in North Babylon, NY.

As I was also in the market for new phones, I asked about the plans Metro PCS had to offer. He told me that there was no roaming charges with the 50 dollar a month plan, nationwide coverage and that the specials would run out the next evening.

I came back the next day, July 30th, and that was the beginning of my nightmare with your company. That evening, I was at John’s Metro PCS store for over 3 hours, It wasn’t because he was busy, we were the only ones in the store. I again asked him about the plans, John told me we had 7 days to check out the service and if we weren’t happy, we could return them. At that time, he said nothing about the one hour of talk time. He was on my phone an hour alone trying to program it. I purchased 3 phones. Two Samsung Freeforms, and one LG Imprint. I was never given a contract on the 30th. I left with the 3 phones a small receipt for 523,00 and 3 white pieces of paper listing information about the phone.

When I arrived home, we tried the phones. The grey phone didn’t work at all. The LG Imprint wouldn’t text, picture message or receive calls, and the red freeform couldn’t send picture messages. I called customer service and I had to spend another hour getting the grey one to work. I also found out through that call that I would have to pick up the rebate forms and that I was overcharged. I called John on Saturday told him what customer service said and that I was a little upset. He told me he would have the rebates for me and that I could pick them up when I got a chance. I found out the next day that my daughter called customer service to get her phone working and found out that a place I spend half my time has no coverage at all and that roaming charges are not included in plans. A fact I clearly specified with John the three hours I spent in his store. I went back to his store on Tuesday and picked up the paperwork, and after 2 hours was told I would have to go to
the Corporate store in Westbury. Being as I work so many hours and it was so far away, this was going to be a problem. John gave me the rebate paperwork, and shoved the contract in the back of all the rebate information. I didn’t even see it till Friday the 6th. I was very upset. When I got home from Johns store, I called customer service again and tried to get the mess straightened out. Again another hour on the phone and I was not happy with what Joy (904749) was saying about the phones. She had stated that I had to go to the corporate store in Westbury and that if they couldn’t fix it, I could bring the phones back on Friday for a full refund. At this point I had no other choice. I went to work and asked to have the afternoon off to take care of this problem. They complied, and I headed to Westbury. Took 1 ½ hours to get there only to find out they couldn’t help me after an hour. Maria tried to fix it and again told me there is no service where I am. She
told me that I could bring the phones back to the store I purchased them from on Friday and get a full refund. So I left very upset and took the 1 ½ ride back home. Friday morning I again went into work and asked for the afternoon off to take care of this problem. I arrived at John’s store at 2:45PM. There was one customer in the store at the time. John was trying to program a phone. By 4:30pm he still wasn’t done. Grabbed the two phones he was trying to set up and said sorry I have to close the store for 30 minutes. By this time I was very upset. I told him I was very patient, and that I wanted a refund. I told him I wasn’t leaving without my money. He then asked if he could trust me and left me in charge of his store for 45 minutes, left to go to his office in Lindenhurst and left me my son and the customer in the store. While he was gone one customer called, her name was Phyllis. She wanted information on a touch screen phone. I took her name and number
and left a message for John. When he got back, he was still setting up the customer that was there when I arrived that took another 45 minutes. In the last few minutes before that customer was done, another customer walked in. John put two fingers up and told me to wait. He then sold a Red freeform to that customer, programmed it and made we wait till he was done. When that customer was done, he then said he would see me. When I told him I wanted a refund. He told me no. He stated that there could only be one hour of talk time on phones at this time he hadn’t even checked the time on the phones. I explained that I laid out all this money and still have phones that don’t work and told him to call someone else. I was told on phone that they would escalate it but they didn’t , so all that money, all that time and still no service. I was lied to, cheated and had my money stolen. To say I left unsatisfied is an understatement. I called my bank to dispute the charge. Th
at didn’t work because John stated I signed a contract and that now it was eight days since I purchased the phones. So I filed a claim with the BBB and I plan on filing a complaint with the Consumer Affairs, and Bureau of Consumer Protection. I am a lung cancer survivor with emphysema I work 40 to 50 hours a week for my money. I do not take kindly when people steal my money. I am writing to you in one last ditch effort to bring this to a decent conclusion. All I want the refund of the $523.00 I was told and promised by not just one, but 4 of your representatives.

angela

{ 09/04/2010 }

I have minimal coverage. Clarity of calls is horrible. They have the tendency to double bill your debit card and put you through the ringer to get reimbursement. Every time you call you get a different call center. Sometimes their not even in the U.S.

Dan T

{ 09/02/2010 }

Metro PCS has the worst coverage of any cell phone I have ever owned and I have had sprint, att, verizon. Calls are often dropped and interupted. Coverage is spoty at best. I live in work in the greater los angeles area and there map shows coverage but it is not good coverage in areas the map shows as good coverage. The web browsing is so slow its almost useless. The good point is it is cheap, but in this case you get what you pay for. If you want phone service use a more reputable carrier and get there unlimited call plan for about fifty percent more, you will be one hundred percent more satisfied.

Jacob

{ 08/30/2010 }

No coverage. A ripoff.
I signed up for service and was required to purchase a $60 phone. The salesman signed me up for the $45/mo plan instead of the $40/mo plan I asked several times for. The manager promised to switch the plan later because the "computers were down". He didn't. Went home and couldn't get reception in four different local areas. The cheap Kyocera phone would also self-discharge after half a day.
Drove back to the store several times while trying a new battery/"localizing" the phone by pressing *228/etc. Still terrible reception and calls would consistently drop after 5-30 seconds.
After a week of this damaging my business, I had enough and attempted to return the defective product and service.
The manager claimed I had used more than 60 minutes of air time. This was not possible given the fact THE PHONE SERVICE DIDN'T WORK.
They then refused to even provide my call-log, refused a refund for the phone and service, then actually became openly hostile.
What a terrible experience and a waste of time.

sexyness22

{ 08/26/2010 }

I am very dissapointed with metro pcs. I had verizon and i switched to metro pcs because i thought it was going to be better, but it was the worst mistake ever. they charged me for some stuff that i didn't want like 411 and metro backup. so when i called the customer service they were really rude. then they tried to charge me like ten dollars for canceling the things i didn't want. overall it's the worst company ever. they steal money from people and they have really bad customer service. i really hate it after only one month with them i had several problems so i switched back to my old company. i rather pay moe than fifty dolars a month but at least i am getting really good service and great cusomer service. i would not recommend metro pcs to anyone. the internet doesn't even work and sometimes you don't receive your calls or messages. it's a really bad company.

jono

{ 08/22/2010 }

as with most carriers the service quality depends on your area. everything in life is a compromise. for me metro is a good one. no rip off contract. the customer service is like all of them. try verizon for great service and the worst rip off contract and customer service. know your products and services before you buy...

Naf

{ 08/21/2010 }

the reason metro took out the int'l calling in a lot of countries is because people were abusing the system. i dont think it makes sense to be on the phone 14 hours continuously. my roommate was on the phone with his gf. and there were many more cases like it.

Naf

{ 08/21/2010 }

I do understand why people would rant about bad service with metro. I have had a lot of issues with them myself but i took the time and always got my issues resolved with CX rep. ur not paying an arm and a leg with metro and i think it is only rational to think that metro will have glitches in the system. I live in NY and I get excellent reception, I have had lots of dropped calls....bt really how hard is it to redial?

Truth

{ 08/19/2010 }

Switched from a costly Sprint plan to Metro PCS and I couldn't be happier. It really helps that I am in New Jersey which is the most urban state in the union so I have only had one dropped call in six weeks. Even better I figured out how to 'tether' my Samsung Freeform to my netbook so I now have unlimited access to the real internet included for $40/month. YOU NEED TO BE IN ONE OF THE MAJOR URBAN AREAS WHERE THEY HAVE GOOD COVERAGE. Otherwise you should go with one of the majors. But in the market I live in they are the best by far.

Lexii>.<

{ 08/18/2010 }

Metro is HORIBLE!. The reseption sucks and if you get the Huawei...HA! the screen EASILY breaks! :/

chris

{ 08/17/2010 }

i love metro pcs bc it works every where u go

Gabe

{ 07/30/2010 }

Getting my service at the MetroPCS store was one of the most awful customer service experiences of my life. I was lied to, actually heckled by the security guard, and after they screwed up flashing my old phone, I was almost left with no phone at all. In fact, I would have walked out had it not been for the fact that I was afraid I would be left without any kind of phone.

As bad as that was, I'm glad I got through it. Because HAVING the service has been very good. Reception has been very good everywhere I've traveled in Michigan and around Chicago. And I pay $40 a month a plan that would cost me $100 with Verizon.

There are a few trade-offs. Voice quality is not quite as good as when I had Verizon, but it's not a huge deal and I have the feeling it's the phone I have, not the network.

The network is not quite as seamless as Verizon, sometimes you have to switch the system setting on your phone if you're traveling. But that's a very small inconvenience to save a lot of money, at least for me.

I will say that the data on the $40 plan is very slow. But that's an extra for me, not an essential, so I don't mind. Before I got this plan, I was paying more money for a plan with no data or texting at all, so I can live with it.

And I actually kind of like their bare-bones billing. No going through bills every month, they just charge $40 to my credit card and that's that.

Dawn Bein

{ 07/22/2010 }

So far,BAD reception even in my own home. I have to go outside to use my phone.

metropcsSUCKS!

{ 07/21/2010 }

this is the worst phone company in hostory, in a minute talk i will drop the call 5 times and the customer sevice is the WORST horrible phones, too many dropped calls way too many!!! I HATE METROPCS! you can barely hear the person in the other line sometimes. There is only one good thing abt metropcs and that is that they have very good text messaging. But other than that metropcs is the worst phone ocmpany out there, i wouoldnt recommend it to anyone.

Kathy

{ 07/21/2010 }

Metro PCS.
sucks. i've had it since the beginning of the school year and im 15 and absouletly TIRED of the service, i bought the blackberry thinking it would be better service BUT not only did the phone get crappy BUT the internet suckksss, && my bf called me from south carolina on my new phone i JUST bought again and i could barely hear him. Metro has great deals, BUT very horrible service and phoness. i give it atleast a one for the plans and thats it.

Billy

{ 07/20/2010 }

I dont know what you people are WHINING about, you dont like the service, as they say not all areas are covered, so when your month is up,take advantage of the no contract metro pc offered you and just go on back to Verizon and everyone elses hidden charges limited everything and 2 year contracts.. as for me.. I dont get 5 bars ..usually about 2-3 bars on avg and I havent been cutt off or dropped once. even when im only getting 1 bar i get clear reception. maybe its the phones you guys are using?? instead of wasting alot of money on a semi decent phone with a large monthly payment for the service metro pcs offers, i would suggest a high quality phone with a lower monthly payment. i have the Caliber by samsung and nothing but good for me..even with 2-3 bars on avg.

Gaf

{ 07/19/2010 }

Should have space for 0 stars. World class lousy customer service.

Jeff

{ 07/12/2010 }

I have been with MetroPCS, in South Florida, since it's inception back in 2002. They've definitely come a long way with both, their phone offerings, as well as their service committment. Yes, it's true that, calls periodically drop. But that's the case with ANY of the major carriers as well. The difference? We're not stuck with that carrier via a contract. Plus look at the features that come with MetroPCS: GPS, MetroBackup (saves all of your contact names and numbers), FREE 411 directory assistance, unlimited TEXT and Picture TEXT, NO CONTRACTS AND UNLIMITED TALKING!! Regarding where the service works? Almost EVERY MAJOR city in the United States now (without roaming charges!). A recent news release confirmed that MetroPCS has grown, so much that they, now, have MORE customers then NEXTEL (division of Sprint). Plus with 4G pretty much 'around the corner' (by the end of 2010), they will be one of the FASTEST cell carriers in the country. So AT&T: go bury your heads in behind your (5) bars; VERIZON: Can you hear me now? You're losing customers to MetroPCS right and left; T-Mobile: My Fav "5" turned into my Fav "500" on MetroPCS. The only CONTRACT that I have to worry about is the one that you DIDN'T SUCKER ME INTO SIGNING!! MetroPCS: You're GREAT!!!

jen

{ 07/11/2010 }

HAVE HAD METRO FOR 6 YEARS. IT IS GTEAR IF UR NOT RICE AND JUST WANT A GOOD PHONE SERVILE/PLAN THAT WNT BREAK UR WALLET. COSTURMER SERVICE SUCKS. AND NEVER PAY UR BILL WITH DEBIT. ALWAYS GO TO CASH. ABOUT 3YRS AGO I GOT TAKEN FOR MY MONEY. MY DEBIT CARD WAS CHARGE AND I STILL HAD TO PAY CASH THE NEXT DAY THEY SAID I NEVER PAID WITH DEBIT. CASH IS THE WAY TO GO

ayla

{ 07/10/2010 }

i am 14 years old about to turn 15 on the 19th of july i am looking for a nice attractive phone with no contracts and a very very cheap cost.do you think you can help

KIm King

{ 07/06/2010 }

my daugher went to a pool party she has a messenger 2 from ur conpany her fone fell n the pool can she get the same fone for free i have inserence

ncdave4life@gmail.com

{ 07/05/2010 }

Ulton, in answer to your question, I don't know for sure whether you can use your Sprint phone on Metro PCS. But if I had to guess, I'd say "probably."

I have CricKet, rather than Metro, but they are very similar companies with very similar business strategies, and they both have CDMA networks.

With CricKet, if your Sprint phone's ESN is clear (i.e., if you've used up your contract commitment and paid all your bills), then you can probably use your Sprint phone. It is easy to find out: you just take your Sprint phone into any CricKet store and ask them. There will probably be a $20-30 reprogramming ("flashing") fee to convert the phone to CricKet, in addition to the $15 activation fee; they use FlashToTalk to do the flashng for them. (I just had this done, BTW.) They can also probably "port" (transfer) your old Sprint number to CricKet.

So I suggest that you see if the same thing is true with Metro. Go to a Metro PCS authorized dealer and ask them.

Leoart

{ 07/01/2010 }

SCAM ! I joined Metro PCS and got the International calling plan for $5. I was able to call my relatives in Armenia for only 3 months. After that I tried to call Armenia but it didn't work. When I called Customer Service they told me that I can't call people in Armenia, but I can call other countries. Just like that they removed my home country from the list.If I had the chance to rate it 0 stars I would. I don't recommend joining Metro PCS.

Kara- NYC

{ 06/30/2010 }

Metro PCS is perfect for someone who needs tons of minutes, and doesn't travel to the remote parts of the country. If you want a phone that works in the mountains, that's fine- but be prepared to pay a lot more. At $40 per month (taxes and all fees included), this is one great deal. I hear they're going to have a 4G network too in the 2nd half of 2010, which will make their smartphones even better.

Eloisa

{ 06/27/2010 }

I have been a subscriber for almost a year now. I love the plan that I got - it was a limited plan for 30$ unlimited call and text nationwide and unlimited global text which is what I really need.

The only problem with the network is it is not working when I am inside the house so I cant really call anyone and I hope all these postpaid or prepaid plans uses a sim card so you can choose the phone that you like.

asianunique

{ 06/24/2010 }

i have just bought metro pcs huawei 720 phone is pretty good the service was great and the plans was pretty decent. i just switch my $40 plans over to $60 because of the unlimited international plans. i'm sick of using calling cards. so i tested the metro service it works to china i was happy and it save me money. i lived in the bay area where the signal is the best.
metro is good for the poor and middle class people because no contract!
i recommend metro for people who are low income but not high income because they will complain about service and drop calls. they need to go verizon,sprint,at&t which more expensive and have hidden charges

Guest

{ 06/23/2010 }

@Ashley From Detroit
The 19.99 for the charger happened to me too, but i went back and talked to the employee who sold me the phone and if you look at your receipt. They take 19.99 off the price of ur phone and put it on the charger. It's for inventory purposes.

But as far as Metro PCS, I've had them for about a week now and have had 0 problems.

ulton

{ 06/23/2010 }

i have a sprint phone an i want to switch to metro can i use the same phone r i have to buy a new phone

southside georgia

{ 06/22/2010 }

I love my metro and wouldn't change it for any other service but however due to the fact that they don't have service everywhere im having to llik into other providers the only problem i ever have is that i might get an defected phone but even that is an easy fix i've been with them for 3 to 4yrs i've only had there top of the line phone in other words most expensive the warrenty is great with manufactor no problem there the one thing that sucks to me is metro insurance is really not much helpother then that love them and they've only been getting better

Manuel

{ 06/18/2010 }

I had Metro PCS, then I went to Verizon....big mistake.
Can't wait to go back to metro, I learn a very expensive lesson

Ashley from the Detroit area

{ 06/14/2010 }

I just recently became a customer of metroPCS and I was sucked into their GREAT and CHEAP PRICES--thinking this would be so great! And, thinking that I would no longer need to pay the expensive service of verizon wireless. In addition, I thought my text messages were being sent out fine until my friend kept telling me the text messages send themselves one more time--as a result, two of the same msg is sent within ten seconds (this doesn't really bother me since it's unlimited txt anyways, but, my friend gets annoyed). Furthermore, when I call people, I experience bad SERVICE with five bars showing. First of all, my friend said I was breaking up; second of all, even though my friend was talking normally, I had trouble hearing her; and third of all, the call kept losing and I got annoyed!

Along with customer service, the metroPCS employee who helped me with the plan was very nice and explained everything. But, like many of the reviewers on this site, they told me that I would be getting the car charger free, but on the receipt, I saw a charge of $19.99 for the "free" car charger.

Brenda Morales

{ 06/12/2010 }

I wanted to purchase a phone online but the phone could only be purchased in a metro pc store. The price on line was $109. The same phone in the store I was told could not be purchased for the 109. price but $138. I showed the manager the online phone and was told that they don't sell their phones for that price. I purchased the $138. phone. and was told I am being given a free promotional super pack that sells for $29.00. I left the store with my items but looked at the sales receipt and noticed that the phone rand up as $109.00 and the so called free super package rang up as $29.00. tax $12.00 for a total of $150.00 When I questioned the amounts the manager Mr.Wu told me that the phone is really $138. not $109. but I only paid $109 for the phone and the promotion was given to me free. They are using false advertising to lure customers in and the using double talking like they are con men. I read the sales receipt $109.00, Phone +
$29.00 for the free super pack and $12.00 tax.

anonymous

{ 06/11/2010 }

I live in Ocala Florida and the Metro PCS Service Sucks!! The store is VERY close to where I live and I have service in the store but NOT in my house. I can only use my phone when I'm in the city area which is dumb.

John Valis

{ 06/06/2010 }

Customer service is the absolutly the worst you will ever experience, ported over a number from another carrier and my phone was turned off. When you phone is off you cant even call Metro PCS to resolve problem. When you finally get someone, its usually someone who dosent know anything, you ask for the supervisior and you are disconnected. Very poor customer sevice!

Not even a customer

{ 06/01/2010 }

Negative #s available?
Ordered a phone on 5/27; unable to process. Maybe I typed a digit wrong. Try again. Unable to process again.
BUT....charged twice. metropcs to billmatrix to metropcs to billmatrix to metropcs.................
On the phone for 1.5 hours. Still not resolved. Don't wish this on you worst enemies.

Lucky Lieberman

{ 05/28/2010 }

International calling in the $60 plan is only to land lines. YOU CAN NOT CALL A CELL NUMBER WITH THEIR INTERNATIONAL CALLING!!! IT HAS GOTTEN A LITTLE BETTER WHEN YOU CALL THEIR 611, IT ONLY TAKES A COUPLE AGENT REQUESTS BEFORE THE VOICE WILL TRANSFER YOU. THREE (3) TIMES I HAVE REQUESTED THAT THEY STOP SENDING ME ADVERTISEMENTS AND STUPID FACTS AND SUCH OTHER NONSENSE TEXTS. BUT IT SEEMS THE IDIOTS THAT PROGRAMMED THEIR COMPUTER SYSTEM CAN'T GET IT TO FUNCTION, CAUSE THE STUPID TEXTS STILL KEEP COMING.

Annoyed

{ 05/25/2010 }

Ok for $40 per month for unlimited calls & text, I'm sold. BUT.... I went into my local Metro Store & picked up the LG Helix. I was informed at the time of purchase that I had to pony up for the 1st month (they had the spring rebates going on), ok so that wipes out the rebates. Then I was told that the phone comes with a car charger free, I said ok great! when I got my receipt, I saw that I was indeed charged for a 19.99 car charger that was "Free". After asking about the charge the sales person quickly tried to change the subject and became very very annoyed that I caught him trying to pull one over on me. Needless to say I paid the correct amount and left with out a charger. The service sucks, the phone sucks, the customer service sucks. The phone fails to connect calls with 5 bars, when I can make calls its horrid, the sound quality is just sad! I had metro years ago in South Florida and it was great, I guess in Northern California (a legacy market) things just are not up to par.......

Miami MetroPCS User

{ 05/23/2010 }

I HAVE BEEN WITH METRO PCS FOR OVER 8 YEARS NOW AND I'M VERY HAPPY WITH THEM. I USED TO BE WITH VERIZON AND THEIR CONTRACTS, UGHHHH... I'VE BEEN HAPPY WITH THE SERVICE AND THE PRICES FROM METRO PCS EVER SINCE AND I WILL CONTINUE TO SUPPORT THEM!!!

Cindy

{ 05/23/2010 }

Phone and service didnt work. Person I bought the phone from just lies and lies and lies, like that is the normal way to do business. Customer service reps that dont speak English, cant hear them, bad connections and hang up on you. No Contract - try to cancell and get your money back. They tried to keep my monthly service fee for using the phone less than 24 hours. Glad American Express could get it back for me becasue they told me they had no intention of giving it back to me.

Ramin

{ 05/23/2010 }

I live in West Los Angeles and travel alot to South and Central Los Angeles..MEtroPCS has had strong coverage in all the areas, I would be on the phone during my commute on the 10 freeway and I would not get disconnected. YES sometimes the call quality is bad and there are weak spots but for $40 w/ taxes and fees..this is completely FAIR. I am setup w/ auto pay and have no problems at all. I am satisfied with what I am getting from Metro..OH and I travel to San Diego often so it goes on Cricket(free) which has excellent coverage .

Pete

{ 05/22/2010 }

Poor coverage in Atlanta metropolitan area. Customer service is bad . MetroPCS is not worth is for me. Maybe they would be worth putting up with if their prices were 50% lower that what they currently are .

Colleen

{ 05/16/2010 }

Metro pcs claim to be a pre paid company. I didn't have the money to pay my phone bill which is due on the 15th of every month. When I got the money on the 7th of the next month, I went and paid my bill. 8 days later they shut it off without warning because it was the 15th again. They never told me I could pay $5.00 (only once a year,)to get my due date changed to the date I paid my bill, until my phone was already off and they wouldn't accept the 5 dollars. Also, every phone I've ever bought from them wouldnt charge or turn on at all after 6 months!! They are a scam and a rip off!!! Highly suggest not using metro!

shawna b.

{ 05/12/2010 }

well unlike the others iv had metro for a year and i havent had to many problems when i do it always gets fixed.....i really like it because its affordable unlike other phone everybody that i know has metro and we all like it!!!!! now if u are going out of state alot your more then likely to get bad service but thats pretty much on any phone service...sooo i recomend METRO to everybody...lol

Valeria

{ 05/12/2010 }

I began service with Metro PCS on March 2010. I bought a Kyocera Neo Phone which I've been LOTS of issues. Ever since I got the phone I've replaced it 3 times!!!! Metro PCS customer service is poor, but the signal/reception is okay, not perfect, but okay. I just wished their service could be much better and have people help customers with their issues. Not bad for unlimited everything. I reside in San Jose, CA and reception is good. I used to be with Verizon and I do miss their GREAT customer service and how wuick they fixed issues; don't miss paying $100 dollars a month for limited everything.

lynn

{ 05/11/2010 }

Customer services sucks tranfer transfer and still no answer and they hang up on u.Bought a new phone had prob with bb sent refurb and it gotta go back 3rd bb.

Ronnie

{ 05/08/2010 }

I feel that metro is taking advantage of most its customers just for the fact of them having poor quaility of service and when you try to change or do something with your phone, Metro takes you through too many obstacles to fix what was going wrong. Still being, 40 to 50 dollars is still a reasonable amount of money for the unlimited plan, so ya get what you get. Still, with all the customers metro has you would think you wouldn't have problems with signal, service, & etc...

Lariviere

{ 05/07/2010 }

I went into the store at Artesia & Crenshaw in Los Angeles, I got the plan with unlimited international calling ($60 a month). I was transferring from AT&T and was told they would take care of everything, and they did. The phone service works great except at work and at home, the two places I spend my day. I have to walk outside to get reception, something I have never had to do before. I went back to the store I bought the phone from to explain the situation and the guy said too bad, you bought the phone and that’s the way it is. I think now I would pay AT&T’s higher rate just to get reception, the only thing holding back is getting back into a long contract.

MPCS Employee

{ 05/06/2010 }

as an employee at MPCS, i would highly recomend staying away from the service, i can't say my name or ID numb, but i can guarantee you will regret signing up, the plans sound great on paper, but the service is pure garbage, i'm in customer service (located in manila and mexico BTW) and when ever i (and many, many others) get a call, i just simply put people on hold for sometimes even hours at a time, then i hang up so they can't trace my call in quality (yeah, it's that easy) and believe me, you are going to be calling a lot.

scintillations

{ 05/04/2010 }

cheapest, for sure. love the month-to-month payment arrangement. great way to thumb your nose as the fat cat phone companies.

big downside is the bad signal here in santa cruz california. i get echoes. i get annoying blips of cutting out during conversations that make it nerve-wracking to track what someone is saying on the other end. but, oh, the price and features! if you are on a shoestring budget, go for it! it will keep you in the phone game while you wait for your financial ship to come in.

(as an earlier reviewer wrote, you won't see millionaires using metro pcs.)

Nellie

{ 05/01/2010 }

I used to be with Metro and was pretty happy with the service. Got a couple of dropped calls every once in a while but no big deal. In Jan. of this year, I made the switch to Net10 and I'm very happy paying only $15 a month as oppose to $40. I reviewed my min. usage and found that I was wasting money with the unlmited plan as I rarely go over 150 min. per month. And to think I've been paying for unused minutes all these years!

Java

{ 04/30/2010 }

I just walk into a store to buy a phone I saw on their website. He kept pushing another phone which was crap according to CNET. I got the phone I wanted and I said I want the $40 a month plan. He said that's only for families. I said goodbye and walked out. I called PCS when I got home and was told the store made a mistake. I ask if she would call the store and I'll go back and buy it. She then got very angry so I hung up. I'm glad I found this site. I'm never going back to that dump

Dee

{ 04/23/2010 }

RE: METRO
METRO HAS BEEN AROUND SINCE BEFORE 2004, THATS FAR LONG ENOUGH FOR METRO TO GET THEIR ACT TOGETHER....

Metro

{ 04/23/2010 }

I would have to say metro pcs is relatively new compared to other carriers but thier plans are unbeatable. There is even a rumors site about phones they offer, http://www.metrorumors.com

Dee

{ 04/22/2010 }

I have metro service and it works well in my home city, but sometimes when i travel my signal gets weak and edgy and i encounter a lot of missed calls or dropped calls. Another thing that annoys me is how they send the seemingly threatening text messages a full week prior to my payment date is due saying Pay $**.** by January 23 or your service will be interrupted. It's annoying and its almost an insult to do that like that as if i cant be trusted to pay my bill on time. Another thing thats crazy about metropcs is their limited selection of high end phones; its like most of their phones are aim at low class poor people who thribe on toting around picture phones with limited technology on them, and when they do update their selection of phones it like they have th same phones with the same limited capabilities on them with a slightly different look. None of metro pcs's phones are smart phones. So if you are use to having a phone that is capable of doing a lot dont go with metro. Metro pcs prices are high in one way and low for amount of usage you get out of them. The phones you are going to pay the preminum price for them (unless you buy them from the site and way weeks in the mail for it to arrive) and you going end up paying the same amount you pay for a contracted cell phone plan if you want web pic, 411 and some of the other features that the some advanced models of phones are capabile of. My advice, if you have good credit or are will to pay the unteenth hundred dollar deposit the normal cell phone company require you to pay to establish service with them.... run as fast as you can from any Metro PCS cell phone provider that want to suck you into a trap with them.
***BEWARE OF METROpcs***

mediachick

{ 04/22/2010 }

Pros: I have to say I was sold on the Unlimited International Plan, However, since switching to Metro PCS for this particular feature I have yet (and it has almost been a month since activation of the service) to be able to use the service!
Cons: Customer service is frustrating to say the least! Let me count the ways... Inability to find a representative that speaks English clearly, in order to help resolve any questions/concerns you may have about your service and/or account...Which serves to only increases your level of frustration. Inability to actually speak to a person at the corporate office, that is once you finally obtain a "Corporate" phone number. I did so when using Google and reading another frustrated customer's posting. Good luck having somebody from the corporate office return your calls. I've left a number of messages every day now for the past week. Byers Beware! The plan I signed up for was NOT the plan I was given... This was due to an "error" made at the store where I purchased two phones and the unlimited international calling plan. I believe these retailers to be dishonest in their representation of the company as they boldly attempted to sell us phones at much higher rate that was advertised on the Metro website. Unlimited International calling plan... Which has actually turned out to be NO, let me repeat, NO International plan at all as I am still, a month into my service contrat, unable to call overseas. I left a reliable company, service I've had for years with T-Mobile for this option and to date, all I have are a ridiculous number of attempts at reaching somebody who is able to resolve this situation and an even more ridiculous number of Unreturned phone calls from corporate office. I can't begin to explain the amount of time and frustration/ aggravation I've been caused this past month! I hate to admit that it's true, but in this situation and with this company it certainly seems to "ring" true... You get what you pay for! What I thought to be an extremely reasonable international calling service has turned out to be a cheap, and to-date, unavailable service!

Sunshine

{ 04/21/2010 }

I have metro pcs for my son, and I'm very happy that it's unlimited everything

Ron

{ 04/20/2010 }

I've had Metropcs for 5 years now and very satisfied with the service. I live in Northern California and the signal is great. I traveled to central and southern california and had no problem with it. I even went to Reno and still have good signal there. Im very pleased with metro. I heard that they are getting better this summer 2010 with LTE technology. I cant wait.

Reasie

{ 04/20/2010 }

This company deserves zero stars. They charge for every small request to include making a CASH payment at a store. It maybe cheap, but when you add all the additives, you might have well stayed with a reputable company like Sprint (if you could). I hesitantly switched after losing my job... and I am soooo unhappy. Metro PCS, the economy may have some of us down for now... but watch out... your poor customer service will switch your profitable business into a declining pit. Trust me... I am a consumer.

Bziranski

{ 04/19/2010 }

Metro pcs smart phones are awesome... unless it's raining!!!! Haha, tried to surf the net... nothing doing!!! Slao, the Samsung Code is not all that great! I have had nothing but trouble since day 1!!! It is the dumdest smart phone!!! I'm thinking of going with Boost Blackberry!!!

ROmi

{ 04/14/2010 }

Well i have read some of the Views on this site. Its plain and simple if you travel a lot this is not the phone for you. I personal like metro PCS. and just like any company that is just getting off up here in northeastern; they soon would have service everywhere. Maybe its not the company But its prob. I been with every company they have. they all have there pros and cons. and for you dumbazz people thats why they give you 30days trail you dont likey then get another service... Simple as that...

Jamie

{ 04/13/2010 }

As a UK resident spending 3 - 4 months a year here in my holiday home, I need a service that is reliable but I'm not prepared to pay the likes of Verizon and AT&T around $110 including tax each month. I don't understand how this is justifiable for them to charge this amount.

I have just gone from AT&T prepaid to MetroPCS. I'm pretty happy with the service. The data is fast enough for my corporate exchange emails to arrive instantly, the reception is certainly better than the AT&T 1900Mhz network but about the same as the 850WCDMA one. Metro is much better indoors. I haven't had any issues around Florida at all with coverage.

The issue with Metro is the customer service. I have to fight through the IVR every time to speak to someone and in the nicest possble way, some of the folks working there are quite simple. Explaining an issue is a nightmare.

Having said that, after the initial few days of teething, getting my online account open so I can manage it all without calling up, I'm pretty happy. Expect some hassle when you first start but invest the time in setting up online and getting to know it and it becomes easy to manage the account.

In my opinion from living in the UK and travelling a lot with business, US residents get a very expensive and poor deal on cellular use. Metro is very good value.

guest

{ 04/13/2010 }

I have had the metro 100 plan for 4 phones. I am near jacksonville, fl and have had no problems with service. I haven't had to deal with cs yet and had no probs with phones. i pay around 125 a month which you cant beat. they do have travel talk which you can get if you leave the metro area all you have to do is load your phone with money and pay a small per minute charge. I am saving about 200 a month after leaving sprint, i can always reach my kids and thats what is important

sandra soto

{ 04/05/2010 }

I got one of the metro pcs phones and they are really cool only 40 bucks a month(depending the plan u choose) but if u want to have a nice unexpensive phone with good deals then get metro pcs.......its better then the other companies....i was with att and they had hidden fees for who knows what and so do most other companies

joshua james cochran

{ 04/04/2010 }

look, you idiotic selfish pricks that are complaining like a little selfish brat that didn't get what they wanted on christmas, metropcs is flipping the phone industry around with their unlimited plans its just gonna take time. If you cro magnon sloth infested wastes would do some research into actual reception areas instead of trusting the guy or girl behind the counter that gets paid mainly in commission for every phone he or she sells, to tell you if somethings gonna work the best or not, then maybe you could be happy in your life for a change. I mean who really wants to have to pay by the minute to talk to someone always wondering if you've gone over, fearing the bill of your kids, or significant other. Oh and the broken phones people really, I understand where your coming from. I had a phone go out too, but the bottom line is that your buying your phones from people in corner stores or crap stores as I say cause the people that run them the only thing they have concern for is with metro sending them a check. So do your homework little billy cause if you want something that works for you, that works perfect, then you gotta figure it out yourself, and weigh the odds. Quit wanting everyone else to do the work for you. I didn't know anything about phone repair but that phone that went out after a few weeks, wound up lasting me for a year and a half after I got off my posterior and found out what I needed to know and fixed it myself. Only took 30 minutes and 15 dollars. If your gonna complain, complain about how you were raised because it sounds like someone lost passion in life a long time ago.

violettsrblue

{ 04/02/2010 }

Dude I just got Metro PCS and its freaking awesome. I had been with A&TT for many years and I couldn't afford them anymore and I realized I never leave my calling area so I switch and I love it. I have the Samsung Code its ok. I had the palm with A&TT so for me its all the same.

Brenda

{ 04/01/2010 }

I am extremely unhappy with MetroPCS!!! It is TRUE their service suck -- especially the one on 10th Street in Palmdale, CA. The "so-called" manager of that store is nothing more than a young "smart-ass" kid they hired right out of the Ghetto!!!!! I am looking to switch service as I'm writing this email!!!! Bye, bye, MetroPCS!!!! You pay for what you get! Seriously!!!!!!

valerie

{ 04/01/2010 }

i think that metro pcs is the best company of the world!!!!!!!!!!!!.

DENNIS

{ 03/31/2010 }

I AM A NEW CUSTOMER WITH METRO PCS AND IT HAS BEEN A SAD EXPERIENCE, THE ZTE ESSENCE IS A CRAPPY PHONE ( DO NOT BUY IT). IT BROKE AFTER 3 WKS. I WENT BACK TO THE STORE AND I HAD TO PURCHASE A NEW PHONE . I LOST ABOUT $70 DOLLARS BECAUSE THE MANAGER WOULD ONLY GIVE ME $30 CREDIT FOR THE PHONE, I BOUGHT A MOTO VE440,NICE PHONE BUT WAS SO GOOD ABOUT PAYING $40 MONTHLY WHEN YOU DON'T GET SERVICE,CANNOT USE THE WEB , DROPPED CALLS AND HORRIBLE CUSTOMER SERVICE, I AM GOING TO STRAIGHT TALK .

Bernadette

{ 03/31/2010 }

My due date was 3/29/10, however my direct deposit did not go in until 3/31/10. Trying to reach a human being in customer service is an impossible task unless you don't mind hearing a computerized woman giving you the run around. When I finally did reach the human being after an hour Metro PCS could not offer me an extension til the 31st because the "computer" had me set up in the system for the 29th. Unbelievable! My phone got cut off and I am now calling other non-contract companies to CUT OFF Metro PCS.

Monica

{ 03/26/2010 }

Horrible customer service! The worst I've seen! I could not understand what the guy was saying and asked to have a supervisor to help me...OMG could not understand supervisor either! Is MetroPCS hiring people from India to answer calls???? Horrible horrible horrible!!!!

sagevb

{ 03/25/2010 }

Ive had metro for 4 yrs no problem..dont need a lot of hand holding from cust service and for interstate travel I went online and bought an unlocked phone that uses att as well as t-mobile cards and is also international for about 100 bucks...I recently bought a samsung caliber which gets online quickly and has lots of widgets for mobile banking email etc and I like it a lot. Metro is a good company for what it provides. If you want stellar phone service then go and pay a $1000 dollars a month at verizon or some other company, but if you want unlimited everything at a good price then use metro and buy yourself an unlocked phone from walmart.com and quit 'yer bellyachin'...metro is for us low rent people and not for you high classed uppercrust well traveled people...yeah rite!!! Be real, We all know that Metro was the only company who didnt want to charge you a big deposit because of your bad credit, and those who are complaining probably reconsidered and are still on the metro train...hahahahah!!!

GMaass

{ 03/25/2010 }

I moved to Delaware and am trying to find a reliable cell service,
i'm 2 miles from Philadelphia and can't between MetroPCS, Cricket and Boostmobile. Can anybody in the area give me some sugestions?

CONSUMER

{ 03/24/2010 }

the service is OKAY. waaaay cheaper then any other phone company, and a smarter way too spend money. you get good services and the price is just right especially if you have kids that need a phone. nice phones also, sure it may loose service in some areas but every phone company does. METRO PCS IS COMEING UP.. its getting pretty big. i say buy a metro if you just want a working phone.

Chris-Mass.

{ 03/23/2010 }

Wish with the reviews they would list the area they are in. Still cant decide.

Alex

{ 03/16/2010 }

This a review for MetroPCS service I had about three years ago, for about 2 or 3 years in duration: the service was fine, I had no problems here in the West Palm Beach Beach area with coverage (except once I drove just north of town, I would find myself roaming out of the service area). There were no problems with missed calls, drop-outs, etc. Very good cell service for the money. I only switched to T-Mobile because I began to travel for work and MetroPCS wasn't good for travel back then, but their coverage has expanded dramatically since then. (I had more problems with my cheap T-Mobile supplied phone than my cheap mPCS phone!)

Now that I no longer travel for work, I plan to drop my T-Mobile plan ($40/month, which usually ends up being $75-95/month with additional text and minute charges) and go back to MetroPCS.

Sweet Stuff

{ 03/10/2010 }

Today is 2-09-2010, and I bought my phone 2 days ago. I have had at@t for 5yrs. and decided to switch my service- BIG MISTAKE!!! Metro told me I would get service in serverals areas in which I do not.I spent $200.00 on a phone that I can barley use.My job I have to have my phone, and they won't take the phone back and give me my money back, so I have a $200.00 phone that I can't use. Beware of Metro, and the way they lie on their service areas. Thank you, Cutie Pie

Glenn Kirkland

{ 03/06/2010 }

I am writing you to let you know how disappointed I was with Metro PCS.

My wife and I had been customers of Metro PCS for over a year and we tolerated the dropped calls problem that people have with the service. But, the recent incident was the last straw!

My wife’s phone suddenly stopped working on 02/16/2010. That is OK, because it is almost a year old and she deserved a new phone. We went to the nearest Metro PCS store and purchased a new phone for $75.85. Then, she decided she did not like the phone, so we flipped her phone and my phone, so she could have the old style phone that she liked. This cost us $5.00.

Flash forward to yesterday, at 3:30 AM when the new phone started flashing and making a horrible sound! It woke me up and later that day I went to the Metro PCS store where I had purchased the phone. The clerk there sent me to your corporate store on Elmira. The clerk at your corporate store on Elmira told me that the face of the phone had a hairline crack in the display and that was why it suddenly stopped working, while sitting on my dresser! They also informed me that the damage to the phone voided the warranty and that I would have to purchase another phone.

I now know what the “PCS” in Metro PCS means – “Pretty Crappy Service.”

Congratulations!

Shannon

{ 03/02/2010 }

Lets see, were should i start. Well first off, this cell phone service is not good if you travel alot first off, and i've had this service a couple of yrs now, and have had to go through like 5 diff cell phones, because of problems with the cell. I also had the 50 dollar plan which gives you unlimited everything, i am one who gos online alot on my cell, and have had nothing but problems being able to get online to diff sites. This has been going on for a while now, and no one seems to know how to fix it, they have tryed, but have failed, so if your one to go online alot, i would not recomend metro. These people all need to get more training on what to do, and how to fix things. They dont have a clue!!!

Maureen Mclean

{ 03/01/2010 }

I had recently switch to metro pcs and i regret it the customer service is very very bad it take up to 45 minute to get to a live operator and then they are rude i have a problem with my samsung and it been 3 days trying and cant get through to the customer service person the camera on my phone don't work

Rob

{ 02/27/2010 }

I switched from T-mobile, so far the service is just about the same. I live in Los Angeles and so far it has been good, sometime calls are a little bit low quality but seriously you have unlimited talk for such a great value so just re-initiate the call and its all good. Texts are going through , and i am amazing how picture messages are sent and received much faster than T-mobile. I pay $40 per month with all taxes and fee's included. This is really a great value. I have traveled to San Diego and coverage on the Cricket network is great. Also i have been to Tijuana with this phone and i am amazed how far deep the signal reaches down into Tijuana(Cricket probably has a tower right on the border facing the MX side).
WARNING : DO NOT BUY FROM ANY "AUTHORIZED DEALER" ..GO TO THE CORPORATE STORE !

jef

{ 02/20/2010 }

The customer service is horrible. It probably goes to a call center in Vietnam or somewhere, their accent is worse than the folks we have to normally deal with from India or Ireland. The folks at the Metro pcs call center do not speak English, I can live with an Indian or Mexican accent but this customer service that Metro PCS uses is horrible.

Joyce Vaughan

{ 02/17/2010 }

I have had to attempt to contact customer service several times and find it almost impossible to reach a live person. Tonight I finally got thru and told the person I wanted to disconnect my son's phone number because he had moved to Columbia MS and the phone did not work there. I told the customer service person I had money on that phone and that I wanted it moved to one of my other phones. Mind you that I have/had three phones on my account. I was placed on hold and was eventually disconnected. I called back several times and finally got a live person again. I was told that I could not get my money back or transferred to my other phone because if I had read the paperwork it says clearly that there is no refunds. Even after explaining I had put money on the account so the phone could be used in MS and that none of my three phones worked in that location. I was told I should have dialed something and switched over to a special roaming area. I have never heard of this or been told this before. I ask where this was written and he could not tell me. I ask for a manager and another male came on the line, which I douht was a manager by the way he spoke,and told me I should have read the paper work. I was treated without respect and certainly not helped. I then ask if the payment I had just made could be refunded so I could discontinue my service. I was told sure and transferred to another automated line. I will cancel my service with Metro PCS and go with a company that has better customer service.

janet

{ 02/17/2010 }

Just switched over from t-mobile where my bf and i had a family-plan for 600 min a month and nothing else.. no txting, no web, nothing. We were paying at least 90 a month. Now we switched over to metropcs and are paying the same thing, only unlimited text, web, and calling... as well as gps. The plan is great for us because we live in a big city and rarely travel... Only time I ever got a dropped call was when I travelled to my cousin's house in another, less busy town. I haven't had to call customer-service yet, and from what I've read here I think I'll try to avoid it. (Not like I enjoy calling any customer-service to begin with, can't understand those Indians!)

Cons are the phones. They have a few well-known brands like samsung... but then they have a few weird chinese-brands that don't have many great features... Mine can't support flash games or video, and only has a wap browser... gps on mine is sick though, and the camera ain't half-bad...

MJJ

{ 02/16/2010 }

I have MetroPCS for a few months and am very satisfied with it. The only thing that shocked me was the taxes (in the beginning), but it is still better paying that than what you would for with the top compainies. I called customer services a few times and only one time they could not hep me. I had set up an online account and completely forgot my username and password. I used all the usual names and passwords I typically use, but did not work. I called CS and they could not find the information (still unable to log in). Yes it took a few minutes to get to a live person, but with paitence I was able to get though (no busy signals). Oh the people I talked to didn't sound like they were from India or other out sourced agents. The reception is okay, but what can you ask for from a company that is Still Expanding!? Yes it would be nice to have most (if not all) of the states covered, but again THEY ARE STILL EXPANDING!!! The phone I have (Motorola VE440), I love. I am not a fan of red, but I was able to surpass that it has all features I want and need in a phone. The pics I take on the phone comes out nice and clear and sometimes better than my old phone that I have with a big company. A big plus is that I can make any sound/song as a ringtone, which some compaines disabled that feature. I charge the phone about every - every other night depending how much texting, phone calls and basic web usage I do in a day. Yes, there's always room for improvement but what company isn't!? I was VERY skeptical with Metro, but gave it a chance and is pleased. When I do travel I have some reception, but if not I have my other phone to use. Overall I am a very satisfied MetroPCS customer!!!!

Valerie

{ 02/15/2010 }

I left AT&T back in 2008 for MetroPCS because of the price. I was upset that my favorite Nokia phone was not supported by MetroPCS, but money was an issue, so I bought an inexpensive phone and defected. Boy, was I sorry! They charged me $8.00 tax on top of the $40 bill, and the only way I could get out of paying a service charge when I wanted to pay my bill was to pay online. Imagine having to PAY for paying your bill. And don't miss a month, because you'll have to go into a store and argue that you have no contract or they will try to charge you for time you didn't use! I got fed up and went back home to AT&T. Yeah I pay a little more, but at least my calls won't be dropped half the time and there are no hidden fees or tricks up their sleeves. Good thing I saved my old Nokia. HAHA

girly

{ 02/13/2010 }

pros about metro: almost everything is unlimited which means more usage is available, it's cheaper than some other companies, no contract

cons: customer service doesn't help much, bill prices go up even though metro tells you you only have to pay a certain amount, despite the fact that metro says you have international calls you still can't talk out of a certain area, no contract means information you don't know about your services, some phones in metro have terrible connection.

more cons than pros: what does that tell you?

i've been using metro pcs for several years now, and to be completely honest, i would much rather keep metro than use other phone companies. however i have had a number of problems with my metro phones and would LOVE to change a million things about metro pcs and some of its services.

Jake McG

{ 02/09/2010 }

I think most of the bad experiences come from buying a phone at a METRO PCS "Dealer" store instead of the "Official METRO PCS Corporate Stores" Which are fully professional and reliable, most people dont know there is a difference. Ive had nothing but A1 service and reliable trustworthy purchases. My Metro PCS service is far faster and better than the ATT-iPhone overburdened network service here in San Francisco, I have blazing web speed on my Samsung Finesse even my iPhone friends noticed the difference and I have never had a dropped call EVER! Which is a constant occurrence with ATT. I Love Metro PCS especially the low monthly rate, you couldn't ask for a better deal and when ever I have called I always am connected to the Opps in Texas, never India as some stated.

Person

{ 02/02/2010 }

@ sanchez paul
Yes, they did. All taxes and fees are now included in their plans.

Guest

{ 02/01/2010 }

Right now I prefer a better alternative as far as pricing and reach: The prepaid, no contracts TracFone which can be had at any Family Dollar or Dollar Store. The Moto W 260 bundles start at $9.99 and include the headset, carrying case and car charger. The 410 model is a handful of dollars more and improves on the applications of the phone. The Tracfone offers $20 for 60 minutes of talk. If you're not a chatter box, like a senior citizen or day laborer who is only looking for the basics, TracFone is the cheapest alternative out there! And unlike the MPCS, its range is further reaching because it's carried on a national network.

trent

{ 01/31/2010 }

sorry folks but ive had all the major carriers and guess what...all have problems and issues with customer service and coverage at times...MetroPCS isn't immune to them...I've had excellent service. I uses my phone what it's mean for..to talk....no as a fashion statment....it's good even better than what you pay for...quit being so ready to jump down on the band wagon for issues that all cell phone companies seem to have. Simple, if you travel it's not the phone for you...if you don't travel, it works perfect.

ROBERT

{ 01/28/2010 }

I RECENTLY PURCHASED A ZTE SLIDER FROM METRO, AND AM REALLY NOT TO IMPRESSED WITH THIS PHONE.I TOOK A COUPLE PICTURES WITH THE CAMERA, AND THE PICTURES SUCK TO SAY THE LEAST, AND ITS HARD TO FIND SITES TO DOWNLOAD RINGTONES WALLPAPERS ECT.AND THE CLARITY OF SOUND DURING A CALL, IS SOMETHING TO BE DESIRED.MY OVER ALL FEELING ABOUT THIS PHONE IS THAT IT FRICKING SUCKS, AND I WISH I COULD RETURN IT FOR A DIFFERENT PHONE MODEL.

Silver Fang

{ 01/21/2010 }

I purchased the Samsung Code. It was perfect for about three days. On the fourth day, suddenly it will not connect to my email accounts, won't load webpages or connect any apps like Facebook, MySpace or Pocketwit.

Also, I have only made about five ten-second calls to my voice mail, but the lifetime call counter says I have 2:48:36 worth of talktime, which if I am reading it correctly is two hours, fourty-eight minutes and thirty-six seconds worth. There is no way I have that much, unless texting and data count as talktime.

RAJA

{ 01/19/2010 }

I LOVE METROPCS! YESTERDAY WHEN I WENT TO THE STORE "DBA.MOUNTAIN WIRELESS(1091 LEIGH AVE. SAN JOSE, CA 95126)", I GOT A PHONE FOR BARELY ANY MONEY. THIS STORE HAD EVERYTHING SO CHEAP!!!
....IF YOU NEED A PHONE, I RECOMMEND YOU GO HERE.

feb

{ 01/19/2010 }

I bought this for my hubby 2 years ago. TONS OF deadspots. Some parts of Burbank were out, Fontana, and even the 210 freeway. Loved the price but the dropped calls are just too much :-(

We switched to Straight talk and finally, he can call me through the canyon of La Tuna and at table in Hometown Buffet Burbank!

ian

{ 01/19/2010 }

metro is the best deal u can get, new plans start at $40 tax included for unlimited talk, txt and web. you cant get thet anywhere else. Metro isnt for everyone if u cant afford a deposit on a two year contract or dont wanna pay two much for limited mins. Here are the two things metro cant compite with other carriers: phones and coverage. If u want an iphone or if u travel across the country, metro isnt for u. U wont see a millionare having metro. Their idea is to offer the mkst affordable service to the average customer, not to compete with Verizon in coverage or with At&t and their iphone. oIf u want the best deal ur money can buy dont think again and go with metro. CS may not be the best but if everythings works out great how often would u need cs anyway. Metro is growing at a faster phase than any competitor, and its no wonder than more often there are people going from a different carrier to metro, than from metro to something else.

Hale

{ 01/18/2010 }

I have had Metro PCS for almost 5years, and never ONCE have I had a problem.. For the most part, they are extremely helpful when I needed CS, and they also are very considerate.. I was buying a new phone, and the rep gave me 30$ for my old metro phone, and transferred ALL of my contact, ringtones, and pictures.. FOR FREE. I have nothing bad to say about the company besides the coverage, other then that.. Its very simple, affordable, and economy friendly.

Smith-Michigan

{ 01/17/2010 }

I believe that a lot of the users on here are ignorant to what it takes to research a product before you purchase it. Some of the post are complaining about issues that Metro CLEARLY states IN WRITING (Yes floks you DO have to read the materal they give you to be an INFORMED consumer) when you purchase a phone with service. Dont be mad because you didnt read the return policy, you dont like calling customer care, or you purchased from a store owned by some guy in your neighborhood. I have had Verizon, Sprint and I have Metro Now. My coverage is BETTER than expected and advertised. My phone and bettery life is EXACTLY what I expected. If you dont charge you battery properly ITS YOUR FAULT it doesnt stay charged. If you treat it like crap ITS YOUR FAULT it does not work properly. If you download free ringtones ITS YOUR FAULT the phone DIED. This is the same thing for what ever carrier I have had. I am not saying that Metro PCS is perfect but there is a lot of crying in these posts that IS YOUR OWN FAULT! I have Metro PCS, Samsung Code and there is NO WAY id switch back to another carrier. Coverage is good, Phone is AWESOME, and Bill is greater then 50% less then what I paid with Verizon.

Guest

{ 01/13/2010 }

Purchased 2 phones on Sat, Jan 2010 - phones did not work sunday, mon, tues, wed, thurs, fri. I called asked what was going on. they said they would order a new phone & (problem was roaming, not connecting calls) Waiting on the new phone to see what happens.

Will

{ 01/10/2010 }

In Georgia MetroPCS advertises a Nationwide Plan. What is their nationwide plan? I didnt think Metro was a nationwide service like Boost, ATT, or Verizon. Dont you have to pay additional charges when you leave your Metro PCS market?

Luke

{ 12/31/2009 }

getting myself MetroPCS phone, as a second phone. That new unlimited $30 plan.
I do have an i-Phone 3GS with ATT, but all unlimited comes $170 including taxes.
So, downgrade my i-Phone plan, and have metro phone.
First, I'm on a contract with ATT, and second is like a fashion statement i-Phone :):) joke :) but it is true.
People when you call customer service, you actually talk to people in India, or Bangladesh. With voice over IP, it is almost free for companies to outsource like that. I'm 100% sure that T-mobile does that, so do credit card companies. When we dial 800 numbers, or any other number assigned to Customer Service, we are talking to people outside US! India and Bangladesh due to English language in those countries, and low wages.

febsky

{ 12/27/2009 }

bought this for my Hubby 2 years ago. It's ok if you stayput in your local area. Most of the time, he experience dropped calls. Although they have improved a lot, I realized my hubby needs more signal when we are travelling.

eloisa

{ 12/20/2009 }

I have been with MetroPCS for over 4 years now and still love it. The only thing I suggest is if travel this service is not really for you. But I do not travel so its perfect not to mention the price for unlimited everything is great. Never had a problem with CS but I think it really all depends on which location you deal with. Highly recommended.

David

{ 12/18/2009 }

I had metro pcs for 5 years. the morons in cs screwed me out of 100 dollars. I dumped them forever. Dont waste your time with them

quan vu

{ 12/16/2009 }

DO NOT EVER DEAL WITH COMPANY AGAIN. I GOT RIPPED OFF BY A METROPCS STORE IN MY TOWN. I WANTED A HUEWEI M750 BUT THEY DID NOT HAVE NEW ONE IN STOCK SO HE LET ME USED A USED ONE THEN TOLD ME PAID HIM 210 DOLLARS IN ADVANCE SO HE 'D ORDER ME A NEW ONE. BUT I BEEN WAITING FOR MY NEW PHONE OVER 3 WEEKS ALREADY, THE PHONE NEVER COME AND THE PHONE HE LET ME USE WHILE WAITING FOR A NEW PHONE JUST WORK FOR 15 MINUTES AND GOT SHUT OFF SERVICE. I BROUGHT THE PHONE TO HIM AND ASK FOR THE REFUND BUT HE REFUSED TO REFUND THE MONEY AND WANTED ME TO EXCHANGE FOR OTHER PHONE. I CALLED CUSTOMER SERVICE TO ASK THEM FOR HELP BUT THEY TOLD ME THEY COULD NOT DO ANYTHING ABOUT IT. THAT IS BETWEEN ME AND THE STORE. STAY AWAY FROM THIS COMPANY

Rodefe

{ 12/15/2009 }

I don't have metro pcs.. i was considering to get 4 phones.. for my 2 kids wife and me. However while browsing reviews, the thing about costumer service caught my eye.. so i was like, mmmm let's see if it is true.. so i tried to call to their number "Customer Service

Dial *611 from your MetroPCS phone or
1.888.8metro8 (1.888.863.8768)" Guess what.. busy signal all the time. So, it really bothers me, not to be able to get in touch with costumer service, even b4 signing up with them, so i guess i'll stay where i am ... with verizon. I haven't tried the service, so i can't talk about that,if they get a better costumer service.. i might consider it.

Brkstudent

{ 12/14/2009 }

The Metro....

Here in the bay area the coverage seems to be on par with T-mobile who I left to jump on the $30 metro plan. So far so good, well except day 1 when I got ripped off by some snotty little CSR.

The coverage is fine, I pay $40 with tax (high in CA), pay my bill online and used best buy to get an upgrade.

I avoid customer service, however the one other time I had to go in, it was awesome. Luck of the draw I guess.

I upgraded my phone through Bestbuy & saved some cash, to me they are no worse than the big guys, in the bigger picture they all suck, but we all need a phone. I just like the price.

Sara

{ 12/12/2009 }

I had metro for over a year I have the 40 dollor plan my only thing I hate about Metro is I can't send Txts out in bad weather and customers sevice SUCKS

Metro Sucks

{ 12/11/2009 }

Metro PCS? more like Metro Crap I will not complain about the service by where i live but the customer service is HORRIBLE!!! they don't know anything i would give a monkey god damn phone and would be more helpful then these people at METRO PCS do yourselfs a favor and dont bother with that company they just SUCK

Rebecca

{ 12/09/2009 }

I am/was a metro PCS customer until I was deprived of my $12 credit from the past bill and was told that I cannot make payment in check to stop the teft.

Sandy Brown

{ 12/09/2009 }

Its a pretty good service. I had it for 2 years now and I think the customer service is ok. They came a long way, expanded their coverage area, better phone, decreased the price on rate plans, new features, and cheaper roaming charges if you need it.
Im a regular to the corp store due that its the closest store to me and i choose to make my payment in person. The staff is really friendly and knowledgeable about the products. Right now i have the 4 lines for $100 deal and its just unbeliable. I get internet, sms, mms and calls for that. after taxes i end up paying about $120 which is excellent compared to the $320 I used to pay at at&t before coming to metro.
i would advise you to avoid dealers, and find a store that you could make your regular. They have almost no turn over on employees, I see the same faces that ive seen since the first day I started service 2 years ago.
Currently I have the Samsung Freeform and I love it.
Thanks

Denzel Ramsey

{ 12/07/2009 }

DON'T GET ON METRO PCS. I live in Brooklyn, NY and I don't even get service as close as Woodbury Commons. I also went to Washington DC. Guess what? No service. The crazy thing is I had all 5 bars on my phone but couldn't get a dial tone. It kept saying no cdma service avialable. All in all, I think it's good for kids and teens but for the adult who may travel out of the 5 boroughs; no good.

Bob

{ 12/03/2009 }

Folks, This is the greatest concept for cellular period.
I left Verizon (who I liked) but the monthly bill got out of control. For the money...You cannot beat MetroPCS. Now if you are so uppercrust and need some kind of "special" phone, you might look elsewhere. But dollar for dollar you cannot beat this deal.

David

{ 12/02/2009 }

I just left verizon, awesome service never 1 drop call in 2 yrs. but WAAAAY to expensive for me. 139.99 a month is a lot for 700min. a month for 2 phones shared and free time on weekdays doesn't start until 9:00pm unlike most others 6 or 7pm. after reading about Metro maybe it should be called GhettoPCS, and I HATE customer service that hire all indians working in cubical's! can't understand a damn thing there saying! maybe some english schooling then customer service training before hiring? just my suggestion. Thanks for stearing me away from this monster! I'm considering AT&T now. I hear they are growing bigger now like verizon..

Sofia

{ 11/30/2009 }

I love metro PCS and I recommend it to all the people I meet. I am from abroad and I make a lot of phone calls to many other countries and only the fist month I had a little problems with the connection but for the following 3 months and counting I have not had any problem with it.
I am paying $63 dollars per month and compared to other services I wouldn't be able to make as many phone calls I did. By the ways, the customer service works fine.

Jack

{ 11/25/2009 }

If you don't have metro pcs yet, your still in time to get a good phone and service. I personally bought the A177 from ATT with the $60.00 dollar plan unlimited text and talk, and it works excellent here in Massachussettes no dropped calls and no problems with text, pretty reliable.

Hawkings

{ 11/23/2009 }

As for the negative reviews, every company deals with people who are not happy with something. The same with the positive reviews. All in all, Metropcs is without a doubt the best value YET. My coverage is perfect, customer service was very polite and helpful. This is where I'm staying!!!!!

Karina

{ 11/22/2009 }

i think Metro is a good company my best friend has it i have it and its good i absolutly love my phone and i have no problems with it, i used to have sprint and it seriosly sucked, the service was bad and the phone had a whole bunch of problems with it but i have metro now and its tottaly fine, works great

ED

{ 11/21/2009 }

BEWARE of METRO PCS'S SERVICE! They will cancel your service without confirming with you! They cancelled my service TWICE and 'told me that it was their mistake 'and were NASTY on the phone!!!!! USE A CALLING CARD they are cheaper and have THE SAME LEVEL OF SERVICE!!!!!!!!!!!!!!!!

KK

{ 11/21/2009 }

I brought a phone from METRO for my daughter birthday and when i left the building the phone never worked i went back and ask for a refund the mang. got all upset and said that they don't give refund after an hour of having the phone but at the time the sales rep. fail to mention that to me he then got upset with the young lady who sold me the phone and had to give me a refund to make a long story short they are full of B.S Cricket is the best one yet

Jessie

{ 11/18/2009 }

I enrolled with Metro PCS on 07/14/2009, I got a phone that supposed it was the best, they gave me 48 hrs only to check the phone,after the 2 day i could not get reception at all.. horrible... went to the office in the getto, the staff started argument with me..,. I spoke wth mgr, and made them to change my phone due to false info given by the employ.. be careful, ALL STAFF ARE TRAINING TO LIE TO THEIR CURSTOMER,,, THIS COMPANY IS NOT WHAT THEY ADVERTISE.. CUSTOMER SRVS IS BAD,THEY DONT KNOW ANYTHING, THEY DONT HAVE ANSWERS.. BE CAREFUL, YOU GET FOR WHAT YOU PAY...

will

{ 11/15/2009 }

In Atlanta, they advertise nationwide calling. That is not the case. The phones dont work in Charlotte unless you pay 19Cents a minute to roam

debra davis

{ 11/12/2009 }

I bought my metro piece of you know what phone from the co 3 years ago it worked for 2 hours and then died took it back i was told i only have 1 hour limit to take back to get refund told to go to the clearwater store they would help they didnt they guy that sold me ph moved to diff office and shey of npr fl office refused to help i contacted bbb nothing happened i have since then purchased 2 more ph the latest one is crapping out When is someone going to shut down this scam company and when will the people who deserve a refund see one??????????

miguel

{ 11/10/2009 }

bad service losses signal almost evrywhere internet works when it wants too

Dennis

{ 11/06/2009 }

Wow, if I'd read these reviews in August I probably wouldn't have signed up with MetroPCS. Yeah, an obvious way they're trying to save is by directing everyone to a voice-activated help menu rather than a live operator. But if you get everything done in a MetroPCS store, you shouldn't have any problems from then on. I got my phone in mid-August and have used it in Jacksonville, St. Augustine, Durham, Winston-Salem and Charlotte with no problems -- no problem with making a call, no dropped calls, no problem accessing voice mail or text messages.

JD

{ 11/05/2009 }

MetroPCS...I'va had it for a few years, and I really have almost no complaints. Are they perfect. not even, but I can tell you what my phone bill in May right now, and I like that. No problems with calls, and I don't so a lot of email, and internet with my phone (I have a computer for that)...all in all, I am satisfied

Jackie

{ 11/04/2009 }

Metro Pcs is the worst service that has ever existed on the face of the earth, that's why i bought a prepaid ATT go phone for $60.00 a month unlimited text and talk, and there's service every where!!! I fell for metro lurd by those cheap price plans $45 dollars a month unlimited everything, but the network is always down and I was always roaming, try ATT prepaid you won't regret it.

cley

{ 11/03/2009 }

The majority of Those Positive Reviews are Obviously coming from Metro PCS..easy to recognize by the way they're worded. Nice try Metro *LOL*
Try treating people better, and you won't have to seed these reviews

Ray

{ 11/03/2009 }

Horrible!
Disconnected calls
Service not working and there 24 hour callback policy has now come and gone.

Robert D.

{ 11/01/2009 }

Left Verizon for Metro PCS only to find that their customer service was the worst I have ever experienced. Bought a new Motorola Razor phone for the Metro PCS plan. Metro PCS stated I had a 30-day money back guarantee on the phone. In addition to lousy customer service, I apparently was in a "dead zone" and my calls kept getting dropped or I was not able to make a call at all! Yikes! So I cancelled, and shipped the phone back to Metro PCS for my money back. Two weeks later I got the phone back with an explanation that because I used it for over 60 minutes (as I had the phone for two weeks!), I invalidated my 30-day return privileges. They are sooooo bad, I put a claim in with my credit card company. Metro PCS never responded within 90 days, co my bank credited me my money back. And I still have a new Metro Razor phone, that I'll never use! I went back to Verizon. I'm still paying way to much. But I like their customer service and their network, as I rarely loose any calls! Thanks! Robt D, South Florida

Debra

{ 10/30/2009 }

Their customer service SUCKS!!It is almost impossible to get through to customer service. When you do they say they will resolve the problem but it never is resolved. You end up calling several times to resolve any problem. My son's phone broke under warranty about 4 months after we bought it. We had to travel 30 miles for a replacement. We ended up going back THREE times because first the nincompoop in customer service said it was the battery. She also claimed that they didn't have a working battery in the store to check it. This was on Oakland Park Blvd in Fort Lauderdale. So we bought a new battery. The problem continued with the phone not holding a charge. We drove back there again and got, not a new phone but a RECONDITIONED one which surprised me. We had to pay $10 for that phone. Anyhow that phone had another set of problems. We had to go back a third time within the week. At this time the idiot behind the desk said that she could not transfer my son's contacts and call information. She said we would have to pay an additional $5 to get it done. This charge was not made the first time.I refused to pay it(which pissed my son off).I told the CSR that she was just too damn lazy to do it and that was all!! Mind you this was the service we received after THREE trips to replace a phone bought new four months before. Every time we went in, the wait to see someone was at least a half hour as it is always crowded.
To top this all of when we are in the house we have no service. We have to go outside to use the phone. I am only keeping the phone because of the unlimited text (which my son likes) and to use up my investment in the original cost of the phones. Right now my voicemail does not work. I called them two days ago to fix it. It still does not work. Something needs to be done about the crappy customer service at metro pcs. When Metro PCS resolves these problems, they will be a force to be contended with. Until then, buyer beware! Next time either phone breaks I am done. Meanwhile I am looking around for a new cell phone provider.

magali

{ 10/28/2009 }

uff i got confused and i give it a 3 start i was wanting to give just one so bad i dont have the option of no stars

magali

{ 10/28/2009 }

worst service ever!!! i live in central florida and i have lot of drops call and almost never can get no reception!! customer service is a joke after my first month of service i swicth with straight talk and i love it.

JoShim

{ 10/28/2009 }

Hello America! MetroPcs is a way to go, especially in hard times like these. I have a valuable suggestion to all of those people having trouble with expressing themselves. Patience is a virtue, hard to do. If a rep missed some info, ask questions! Dont be afraid to ask! ASK! MetroPcs is getting better, expanding in areas where coverage was needed, plus future expansion looks promising. My dear consumers, I recommend metropcs.com for answers to all your concerns. I have Metro and loving it! Respectfully , JoShim

coolmom

{ 10/23/2009 }

I like my Metro service. i really like the international calling add on. It's unlimited for 5 dollars. just be sure you find out if the numbers you want to call are included in the options. Also, i think it is a good value when you look at the cost savings over others that require contracts and over $100 monthly for unlimited with less features.

Eddie

{ 10/20/2009 }

Its a scam.The 45$ plan after the taxes and all the extra B.S. is actually 61 and change.3.00 to pay my bill at the store.LOL What a joke!!!!!!!!!!!!!!!!!

Interested

{ 10/16/2009 }

Why do people post false information? MetroPCS has no bills, so "William" how do they put you in collection? No customer service? With all the stores I doubt that is true. Demand to speak to a manager at a corporate store and get your problem resolved.

SexyPrettyBoy

{ 10/16/2009 }

I'm thinking getting Metro-PCS I have Boost Mobile now. for 3 year's now. I'm sick tried of Boost Mobile. Drop Calls. I had problem with them all the time its like I call them every month with a problem people say they call me an it never shows up on my headset, call last only 15 min at the most. cheap phones. not that many to pick from. they only have 3 phones to pick from if you want the unlimited boost c29 q385 qarzy or whatever it call i had all of them. its sucks the phone always breaking down. that's why i want to go with metro-PCS they have many phones i want the blackberry or touch phone. I read all the reviews some are like i know its real like the talking to them over the phone its very poor English but the service is that that bad i know some people with them now and they never have problem with they service it seem like they happy with it. I'm for real about this people i call boost mobile so mush at time i get the same person an i don't know if i talk to them they say hi you again having the same problem lets see what we can do. boost mobile is good customer in way but bad service what i mean in away is when i was having problems with the drop calls and people call me and at times it wont show up or pic wont come to my phone they sent me a new phone they said they was going credit me after the report is close they they lied. i didn't get shit but $5 and i just paid my bill i was not with working service for 3 weeks only credit me $5 and i paid $53.33 for Unlimited text messaging, Unlimited pic and Internet. the Internet sucks so it time for a change. i have boost mobile to much of my money i always had problem with my service even the 1st week i had them now 3 years later still having problems. i gave boost mobile $1,919.88 so far an i not getting what i paid for so I'm done with them. so here come metropcs! hopefully i would not have any problem with them.
by the way the only problem i have it the phone i want cost $300-500 BlackBerry® Curve™ $$399.00 and the Samsung Finesse $$349.00 i don't know which one to pick maybe you people can help me . i want to get on yahoo IM search the web, download youtube video or even better watch it without downloading.. thing like like a little mimi computer but a phone i know its metro like like that in the smart-phone just yet but it a lot better then the phone boost mobile haves. so anyone can help me which phone you think good for me i like the touch phone but everyone telling me blackberry is so much better but i like to touch some one tell me which one is better and why and why not thanks email me if you like to tell me so reddvelvet1986@hotmail.com in the subject put in metro-PCS or just say it on here but it would be a lot easy if u email me tell me thank you again.

Jayla

{ 10/13/2009 }

Metro PCS is terrible! I purchased a phone called ZTE C78 (Purple phone) and it was horrible! The phone would freeze and you would have to take the battery out to get it working again,phone would reset itself, reception was very bad, volume wasn't very high at all, phone will drop calls and if anyone called, the phone wouldn't ring although the sound was on. I would only know someone called if I looked at the screen on the phone. In spite of the numerous complaints on this phone model, Metro still sells it anyway. I know several people who have this phone and had the same complaints as well.Metro PCS will give you a hard time with the phone. I only had it 3 months. My bill is now $65 instead of what they advertised ($45). You can never speak to a Customer Service representative. I plan to go with Boost Mobile....anyone with MetroPCs for these reasons as well as the fact that when I went to Louisiana, I had no phone service because they had no Metro coverage there. After 4 years of Metro, it's time to say adios! Go rip someone else off!Did anyone else have the ZTE C78 and had the same or more problems? Metro doesn't care about the customer but the money..............they pulled an all time low when they decided the sell this phone to the general public. Don't get Metro PCS at all!

connae

{ 10/09/2009 }

That's right Metro pcs really sucks their service and the connection is really bad.They told no contract but
still you can't you with the other company then what's the points.Metro suckssssssssss

decency

{ 10/02/2009 }

I really disappointed at metro pcs. I went to new york with my phone, to my great surprises, I could not get any phone calls and call anyone anywhere else either. I have no regret at all to leave them. Good bye forever.

William

{ 10/01/2009 }

Metro pcs has no customer service and threatened to put me into collections for a bill that was not even due yet. THEY ARE THE WORST. they also changed my plan and deactivated my voice mail so I would call in to find out they changed my plan to the next highest plan. I also asked them to turn off the phone and they closed my account and recycled my number all in 1 day, today. DO NOT BUY YOU WILL BE SORRY. There is no E-Mail for company and no Corporate Contact numbers. THEY HIDE FROM THE CUSTOMER. That says it all.

ewart

{ 09/29/2009 }

Metropcs to the world, i will continue to advertise it to everyone for free They are the best to hit the USA and soon all the others will try to join and stop robbing people money. THANKS METROPCS just keep improving n soon everyone will be talking METROPCS

Rae

{ 09/23/2009 }

I hate metroPCS. They gave me the run-around for a phone malfunction that I didnt even cause with my NEW phone! I have to pay $85 for a phone I didnt even get to use!!!! Im going back to Verizon! :(

metroVictim

{ 09/21/2009 }

MetroPCS SUCKS I got the new samsung II on 9/3/9 in Las Vegas. After about a week I noticed the MyMetro doesnt work, I called customer service a total waste of time since she barely spoke english. They "refreshed" the phone twice it still didnt work so they told me to go to corporate store the rep told me he had contacted the store so they knew I was comming. At the store I get stuck with a rude mexican so called manager. She claimed nobody told her anything (9/16) my phone would be in 9/18. I go back on friday only to be told my phone isnt there but would be here saturday 9/19. Guess what? no phone on saturday either it would be here monday 9/21. I called the store on monday still no phone. While I was on one of my many calls to so called customer service im reading the "metro promise" it states-- " Bring your phone to an authorized service location for inspection and possible replacement. If the phone is found to be defective, recieve like for like replacement immediately. " Call me crazy but I got the phone on 9/3 today is 9/21 so thats less than 30 days, I went to a corpoarte store 9/16 they found the phone defective but I still dont have a replacement. The rep c. Mendez was rude as hell and wouldnt give me a credit or anything for my trouble. I called "customer service" to complian they did nothing for me the supervisor kept telling me to go to a corpoarate store. What good would that do, theyve done nothing for me. I asked to talk to corporate he gives me a po box to write to can you belive that? My bill is due next week they got the nerve to think I should pay it in full, when I asked about this the rep said "well you are in your free month right?" To ad insult to injury even if a store has my phone they wont give it to me since im exchanging it. What kinda sense is that? If im having this kinda grief over what should be a simple exchance due to MyMetro not working I dont even want to know how much worse it can get for other issues. I wouldnt recomend metro Piece of Crap Service to anyone. Customer service appears to be outscoursed to mexico nobody speaks english. And the folks at the corporate store were no better. I cant get a refund even though its been less than 30 days, apparently if you have more than 1 hour talktime no money back, I used the phone for a whopping 6 hours. All metro wants to do is take your money and run. Dont waste your time with these loosers!!!!

allison

{ 09/18/2009 }

my phone got stolen and i bought the warranty on it and they wont replace it at all! they also said they would not deactivate it... this really sucks..

Mario J.

{ 09/18/2009 }

Metro pcs has nice phones but they are expensive. I have had my samsung myshot for about a year and 3 months and it sucks. I paid 149.99 for it and it didn't even have video or mp3, no games either and the service sucks. I bought the phone a month or two after it came out and I regret it. its about time for a new phone and im thinking about going with either sprint or boost mobile

Lisa

{ 09/17/2009 }

I think MetroPCS is great. It is affordable and mostly everything is unlimited. I have very good signal in my area and very prompt messages. And plus, my bill has always been the same since 2/2007. :)

Jacquelyn

{ 09/14/2009 }

I HATE Metro PCS. There customer service sucks. The phone place where i got it from, the people are more than kind, but the customer Service reps you call over the phone SUCK. They have suck heavy accents you can not understand anything they say. And they are extremly RUDE.

My applications on my blackberry are always downa nd they lie to you repaeatedly to get you off the phone.

I HIGHLY RECOMEND NO ONE GO WITH THIS COMPANY.

Since they make you pay full price for the phone, If you go with Verizon or tmoible, you can get the phone for free and your bill is only about $30 more then metro, and it pays for the phonein the long run.

I am trying to take my phone back TODAY.

METRO YOU SUCK.

paul

{ 09/14/2009 }

I'm curious about your comment that

"Roaming Charges: Roaming outside of your local service area is not included with your plan. MetroPCS offers the ability to roam on your credit card with their TravelTalk program for an additional charge of between 49 and 79 cents per minute, depending on your location. Otherwise, your phone will not work outside of your local coverage area."

When I looked at the coverage map at www.metropcs.com, it showed $0.19/minute for roaming when not in Cricket/Revol/Cleartalk etc service areas. And I don't believe you use your credit card per minute but instead is subtracted from your metro account. How current is your data?

sweetpea

{ 09/13/2009 }

had metro since 06,when you have a problem you have to go to a major metro store in person,the line is usually long,but you get problems resolved, have three phones on my account,could not afford this with other companies, so really I think merto is ok

lisa

{ 09/12/2009 }

this is the worst customer service i've ever dealt with!!For the customer service alone i gave up my phone service.Cheap shouldn't mean CRAP!!

dislikeitall

{ 09/11/2009 }

I have had metro since 2006. i have been reading these ridiculous reviews about the company. i have NEVER had an issue with my service. Everytime I go to a corporate store the staff is friendly and always willing to help. My screen went out on my phone I paid $10 i got a new one because it was in warranty. You only need to call insurance when you did something to your phone that makes it out of warranty. I have been to stores from Detroit to Grand Rapids, i always use a corporate store as they are knowlegable and very friendly. Stop going to dealers with all the problems. I also call the store and ask questions when I have a problem, I have tried the customer service department and yes they are horrible. However store employees are always wonderful. I don't drop call, My text messages have always worked. I can trade in my old phone towards a new phone and I actually get money for my old phone to go towards my new phone. Things have been wonderful. For all of you that have issues find a corporate store, treat them with respect and they will help you to the fullest. All of them dealers take your money and then they write you off as a customer. THis is my experiece with them. I love my unlimited service. $52.00 after tax and all. its great. can't beat it anywhere. I will be with metro for life. they just continue to grow and they continue to add tons of customers so something must be working. For all of you complainers go back to your contract and when you get that $200-$400 and their customer service treats you like someone stealing from them your little complaints on Metro will be small and you will be back. You cant resist the unlimited minutes, and oh I had boost also and for $50 unlimited at 2200 minutes I got harrashed by the company to sign a contract stating I use to many minutes, and my text messages were 3-4 hours late daily. That sounds much better HUH.... think about your other service before you rag on a carrier who gives you what you want.

Robert

{ 09/06/2009 }

Pretty good service, only I think $46 a month is too much for me, but if you talk alot, then it's a good deal, I only canceled it because I talk 5 minutes per month and it's not worth it for me, but if you are working on that future brain tumor, then talk all you want at a great price.

JayPhilosopher

{ 09/06/2009 }

I thought I could save some money with them. With tax and fees, there $40 unlimited came to $49 a month.I bought a $220 Qwerty Phone. It got wet and stopped working after six months. I went in two months later and they told me I had to pay for the two months the phone wasn't working in order to get a new phone. I spent $100 on a new phone. It stopped working after a month. Two weeks later, I brought it in and after an hour and half, the store employee said he couldn't get it to work and I would have to take it to the district office. Three days later, I went to the district office. After waiting an hour, the employee examined the phone and it was working. I asked to be reimbursed for the time it wasn't working. She said sorry, it wasn't the company policy to reimburse for down time. I ended up paying over $800 for phones I used for seven months. Not much of a deal.

Jennifer

{ 09/03/2009 }

I have had metro pcs for a couple of months now and yesterday this guy called me saying he was from metro pcs and that he was just calling to inform me that a cell tower in my area had fallen do to a storm and for the inconvience they would credit my account $11.00. He then read me my address and made sure he was taking to the right person. Before the end of the conversation he told me I would recieve a text message with my new account balance and I was like ok. I never recieved the text so I called customer service which I had to call back 10 times because the automated system would not let me speak to a rep, when I finally got through the lady I spoke with barely spoke english. I started to explain what happend and she said that Metro pcs never credits customers, then she said that it was probably a prank. I told the lady the information that this guy had about my account no one knows (he knew my name, my security code, my password, my address), she kept insisting that it was a prank and that Metro will not be crediting my account, I told her I do not care about the credit but it does upset me that someone does have my information and that they are not protecting it. All she did was say sorry and hung up on me. This is the worst customer service I have experienced and I am honestly thinking about going with another company because I do not feel like they are securing my personal information like it should be when you give a company your information. I would not recommend Metro Pcs to anyone.

gil

{ 08/31/2009 }

There was no discussion regarding options for attaining a phone. I know people who would love to get a metro pcs but cannot afford the initial investment and pcs does to activate phones that are not purchased those its system. That is short-sighted and many potential customers are lost.

Massachussets

{ 08/24/2009 }

Metropcs finnaly made it to Fitchburg, MA. I bought the Samsung and the $45.00 dollar plan, so far so good, no dropped calls, I can see my emails from aol as soon as they come in, free 411, pocket express is awesome and with the loopt service I always know where my hubby and kids are. The only down fall is there is no service in Conneticut heading to Foxwoods, I don't go there much being on unemployment and all, I love the service, hopefully it expands soon so every one can enjoy it.

Big Rob

{ 08/20/2009 }

I am looking for a phone for my son who is starting high school this year. I was thinking of Metro because of the unlimited txt and internet (myspace), but after hearing all the bad reviews I had decided to wait and take him into to Metro store. The wait was about 30 minutes (I can deal with that) but thier customer service was horrible, if you ask questions they treat you like you are low life. Why cany people ever figure out that a good product that is made for people that maybe cannot qualify for other services doesnt have to be ghetto.... I think Metro PCS needs to do better training and hold thier employees, thier customer service and products to a quality standard higher that what they do now.
I do not and would not recommend METRO for the simple fact that they treat thier customers like its a "come up", stop screwing people over, learn some mannors and respect. Just because people are not rich or have perfect credit it doesnt mean they diserve to be screwed by companies.......

rob z

{ 08/18/2009 }

metro works great in fla. ..... they are working off of verizon lines so the service cant be all as bad as some are saying ... i have never had a problem ... no worse then any of the major services

Adrianna

{ 08/13/2009 }

I love MetroPCS!! I am in Miami and have had sevice for 6 years. My plan amount $40 has not changed in that time. Amazing! My kids love it too and can afford it!! Very happy with their customer service too.

kathleen ann

{ 08/11/2009 }

i think that metro pcs is the best cell phone company in the world! no contracts to sighn and unlimeted txting and calling! its the best!!!!!! waaaaaaay better than verizion or virgin mobile! But the bad news is that sometimes they overcharge you for cell phones that you could get from another company...other than that i really like them

Alex

{ 07/29/2009 }

****THIS IS FOR ALL METRO PCS CUSTOMERS****

if you need to speak with a rep directly over the phone...

1)when you call, listen to the lady and then wen she sais "how may i help you?" press "7"

she will say "alright, you need something else, please let me know what your are calling about like help with your voicemail or a question about your bill?"

3)press any number

you will hear a quick number dial and you call will be directed to a live rep.

David

{ 07/28/2009 }

Wow. These reviews are just as painful to read as those for Cricket. I think prepaidreviews.com needs a Spell Check function.

Yinette

{ 07/28/2009 }

Metro is the best -I just love it...
people on this website just talk about
how bad it is. but they don't remember how they used to complaing when the phone bill was over $200.00 dollar. and the reason of why they select metro.

personally I believe that metro is the best and it has save me a lot of money...
If you have a problem you can go to a corporate store and they always help me with anything i need.
for a flat rate you have all what you need .UNLIMITED .i am in love with metro.

Kris

{ 07/23/2009 }

Excellent customer support? Not a chance. MetroPCS' customer service is some of the worst that I've seen. After spending 40 minutes on the phone with a non-English speaking representative trying to pay my bill, I asked for a supervisor who all but cursed me. And they still didn't get the payment right. They left me with a balance that will result in my phone being disconnected. Two weeks of speaking with reps and supervisors who cannot seem to figure out how to set up the AutoPay feature correctly. Go elsewhere, it's amateur hour at Metro...

Current Customer

{ 07/19/2009 }

MetroPCS started the unlimited international calling to 100 contries in $5, just in the June end.
When I enabled the service all mobile phones / landlines phone of my Country were under the unlimited plan.
Now just after 20 days, Mobile phones of my country are no more available in this unilimited plan.
And yes of course legelly they have mentioned on their Number lookup site that whatever
numbers are available now might go out of the plan -
It will happen this soon - Thats a surprise.
Beware of these ...

Liset G

{ 07/16/2009 }

This is a bad company to use, be aware,
they will cut off you service at the request, of who ever calls to 'request ' a disconnection with out asking for an ID, and no body there takes responsability for the actions performed by their employees I lost my money sice I had paid my monthly charge on the 7/11 and they disconnected the service on the 7/15 wested my time trying to get answers from them, they don't know who their dealers or employees are they asking for more money, they can't do this they can't do that. But for sure they can take your money and then some body can just go and say your name and get you service cut off, bad bad bad

Michelle

{ 07/16/2009 }

Had Metro in the San Francisco Bay Area from 2003-2005 (I moved to a location out of their coverage area). Coverage was ok, when I was on the outskirts of a town it could get spotty. It's really only meant for people who live in the areas they service and spend most of their time there.

It was difficult to get to a CSR on the phone - but with a flat rate plan there's not much you need service for... It's always $50/month (or whatever plan you signed up for), you pay it, you continue to get service.

If you go to one of their stores in a ghetto location you're going to get ghetto customer service, period - just like anything.

If you download apps or whatever and they're extra money per month, Metro applies your payment to the extras first. So if you owe $50 for your plan and $6 in extras you've downloaded/signed up for, and you forget and just pay your $50 when your bill is due, they'll apply $6 to the extras you owe and $44 to your service. You'll still owe $6 on your service and they'll cut it off if you don't pay it. I thought that was a little tricky, but it just goes to show you should check your bill and make sure you pay the full amount due.

With their website you can make payments online, and if you're on this site you're internet savvy enough to do that.

My brother, who's still on Metro, had their insurance and they replaced his stolen phone with no hassles.

Overall, if you go with them, you get exactly what you pay for - coverage in the areas they service, flat rate, unlimited minutes.

If you want a bunch of extras, if you want CSR's who make you feel good every time you talk to them, get a contract phone.

PAMELA

{ 07/15/2009 }

i was talk today 7-15-09 that my cell phone has been off over 90 day and just found a print out of mine saying i payed the bill less then 60 days ago and the man would say but i can a cheep phone of 60.00 if i when to start up new sevcie and get a new number so i can start all over again this is palm bay office i got the papers to show it BUT W H Y ?
PAMELA

shafted gentleman

{ 07/12/2009 }

one star is way too good for the pcs company!
the service was so bad that I now relise why they have a security guard with a gun behind the "service rep".
Not only did the manager of the store claim that I destroyed my own phone, while insulting me with a contemptuous sneering voice and additude, he fully insulted my woman and I wanted to hurt him bad ,as if he were a thug on the street is the way he acted .... sitting behind a desk with his hired armed guard holding his gun hand on his weapon.
I am now going to get a lawer and sue him personaly for treating us as sub-human neophites. this happened at the Hazel park store in Michigan his name is bob His name if I have my way ,will be sued. the other good folks that have complained about the terrible service are not lieing...
I was shocked and hurt by the raw disgust and antimosity that the management had tward myself and lady.
untill I read the other complaints on this site I felt terrible, but now feel impowered to lash back seeing that i,m not alone in how I was abused by these ass wipe.

mario

{ 07/07/2009 }

Metro PCS is the most horrible service out there. Bad coverage and bad customer service. i switched to boost mobile and Im pretty happy.

Izzy

{ 07/06/2009 }

Best phones and service ever!

Amber

{ 07/06/2009 }

I've only had metro for about 4 days.

I have the $200 samsung messager phone, and the $45/month plan, which apparently is really $52/month.

I bought my phone from a Best Buy store, and they said to activate it all I had to do was call a phone number.
Well, that took about a half hour with someone who barely spoke english, just for them to tell me I had to go to a MetroPCS store for them to activate the phone for me.

I'm supposed to have unlimited internet and picture messaging, but neither of them actually work on my phone.
They have the worst customer service I've ever dealt with. I did figure out if you say you need to activate a phone you get through to a person, but that wasn't until after numerous failed calls with that automated bitch.

All they've done to help me was 'reset my phone' [they've done that 3 times now] which made absolutely no difference, plus I then had to call again to try and get through to a person.
And all that person told me was that they filed a report to management and that it takes 24-72 hours for them to even look at it.

I wouldn't recommend metro pcs.
Overpriced phones, which i guess is made up for with their cheap plans,
but with how many times I've already wanted to smash my phone or snap it in half because of the bad reception, annoying automated customer serivice, even worse customer service reps who don't understand you, and everything not working the way it's supposed to, makes it not even worth it in the end.

I'm going to go try and return my phone today.
Hopefully I don't get some crap from them that I can't or something.

DON'T GET METRO PCS.

Sarah

{ 06/30/2009 }

Horrible serivce. I had no service in my house 99.9% of the time, and when I did have service, it would drop. Even outside the service sucked and I could barely understand anyone on the phone (including the voicemail). I had a family plan for 2 and they said it would be $70/month. The day after i got the phones they sent me a text message saying "there has been a change to your account. You will be billed $88.68/month from now on." What??? Why??? That's way more than just tax! I brought the phones back the next day to the MetroPCS store and told them about the text. The man told me that it was just a "welcome text" from Metro. I told him that it did not say "welcome" and it just said there was a change to my account. He said the "change" was the phone activation. How is that a change? How can a change be made to an account that did not even exist? That's ridiculous. I got a refund and left. Switched to Boost Mobile..100% better. --Elizabeth, NJ

Natalie

{ 06/20/2009 }

i like metroPCS its just that it should provide unlimited instant text messaging to all plans, in stead of just the $45 and $50 plan. so they should have unlimited instant messaging to all plans (30,35,45,and 50)

Paula

{ 06/19/2009 }

I hate having the metropcs,I travel alot ,everytime I go somewhere there is no service and I can't deal with that.I had no service in Connecticut,New Jersey,going to Washington soon,they said I won't be able to have service there either.I think the company needs to inform consumers before they purchase phones of their limited service in different states.I live in New York,and I'm going back to T-mobile.

william

{ 06/19/2009 }

i dont know why you didnt give the option of no stars? If you did then I would give metro pcs no stars. it is the worst customer service provider of any business i have ever known i would be given fees for their mistakes and NEVER could i get anty employee of theirs on the phone, only a computer run around system. Metro is by far the worst phone company i have ever had the unfortunate connection with.

sue

{ 06/19/2009 }

customer service is crap, if they dont understand the problem they just hang up on you! plus i cant receive international text messages, which was the whole point of getting the phone, so now i gotta get up off my lazy ass and go back to the store where i bought the phone and try to get some english out of the guy up there. coverage very bad also. i live in new york

jerzey

{ 06/16/2009 }

At first I thought it was a great phone, but I have had my phone for over a month, and I to have been getting slight increases on my bill without any notices or explanations. And I can't even get ahold of anybody to talk to. I've been trying for almost a week and can't get through. I got ahold of them about 3weeks ago and they were very rude and didn't care. What ever happened to the customer is always right???Metro needs to hire people who care about us customers instead of the telling you I can't f$%king help you...

yuri2

{ 06/16/2009 }

Almost all cellular phone services, as well as other service providers, have bad to terrible customer service because they outsource their customer service departments to countries outside the US. Can't understand their english? Probably because it's not their native language and they probably don't even speak it other than at the job! Our US dollars are being paid to companies who don't even bother to hire US workers and don't care that we can't understand those they put in charge of "helping" us. The problem is widespread and it's hard to even find a cellular provider with a reasonable (or not) price that doesn't do so.

Elaine

{ 06/05/2009 }

Customer Service ...HA! daont know why they even put the number there....and if by chance you do get to speak to a human being they hardly understand or speak english...I spelled my name for them over 15 times...and it is still spelled wrong when i look on the caller ID....have spent hours trying to reach a human being to be hung up on ...the worst customer service...bill due on the 6th (messaged to phone) cut me off on the 5th...hours after I paid in full still no service. UNBELIEVABLE!!!!!

Unknow

{ 06/03/2009 }

pues la neta en metro pcs esta chingon por que no gastas tanto... pero pues lo unico que no me parese es que los telefonos estan vien caros.. me gustaria que los dieran un poco mas varatos para que la gente se anime mas en la compra de telefonos en metro pcs

Fresko

{ 05/25/2009 }

Bought Samsung R450 which quit working on 9th day. Metro refused to switch phones unless I pay the bill in full and let go of the free month. I went to the top of the ladder almost 7 supervisors and all refused to help.
I understand MetroPCS does not make phones but they make rules and should be able to transfer service to a different ESN without any issues. Consumer should not be penalized for bad phones sold by MetroPCS.
All in all phone service is OK so long as you do not need customer service.

bella

{ 05/23/2009 }

this sit is so bad it like a donkeys behind i feel this way because there are barely any good phones come on this is the worst fucking site in the history of site it sucks ass and dick peace out biches

luvmylocs

{ 05/19/2009 }

WORSE CUSTOMER SERVICE I've ever experienced in my life!!!!!!!!!!! When I originally got my service, I made sure to get insurance on the phone. The screen when out on it and I had to pay a $50 deductible in order to get a another one. Less than a month after I got the "new" one, the screen on it also went out. I went in to a Service Center, only to have them tell me that I'ts nothing they can do. They wanted me to pay another deductible or pay full price for a brand new phone, because they only issue refurbished phones as replacements. When you call the 800 #, they act as if you're bothering them. If they were the last providers on the face of the earth I'd NEVER have service with them again. To all the newbies, GOOD LUCK, your gonna need it!!!!! It's always great at first, but wait until you have a serious problem.

Wrex

{ 05/13/2009 }

Any company that hangs up on a customer should be shut down. No it is not ok please do not post after me saying they have the right and all that nonsense. I am not in a restaurant making a scene before paying, I paid, they ignore. NOT OK!!!
Apparently do this constantly, as well as make it impossible to consistently reach a real person. The automated message will deny you access, trying to trick you into thinking it will actually help; when it will end up wasting as much as 4 hours of your time. If you have never had a problem with your phone or account with METROpcs, I can understand why you may think METROpcs is decent company.

If METROpcs ignores your calls and/or drops your calls, acts rude because you are "overreacting", contact the FCC. File a complaint at this address=
http://www.fcc.gov/cgb/consumers.html

The FCC has got to have a miniature warehouse full of these things just for METROpcs, and possibly a few other "cheap" cell phone companies.

Pooya

{ 05/11/2009 }

Terrible costumer service. Don't even bither to try!!!!!!!!!!!!!1

Omega Wolf

{ 05/10/2009 }

Metro PCS is fine if you live in the areas they cover. They offer a BlackBerry Curve, but it is expensive. I have it and when I'm in a good reception area, it is awesome. If I'm in an area with poor reception, sending text messages is a battle, though this may be a fault with the BlackBerry itself.

Over all, I recommend it if you want a BlackBerry, but can't afford a contract carrier and you're in a good reception area.

orkay

{ 04/30/2009 }

I have been using MetroPCS since mid-2007. Unlimited calling, texting (even international texting), internet browsing for $54 including taxes is sweet.

Many here complained that they can not make outgoing calls most of the time. I have experienced that problem about 3-4% of the time in Dallas/Ft Worth area.

About 3-4% of the time as well, outgoing text messages queue up and delivered after 1-2 hours delay.

The biggest problem ( I will probably switch away from MetroPCS for this reason alone) is the call quality. About 30% of the time, the voice on the other side breaks up. Since it doesnt happen all the time, I assume the problem is not with the phone device itself.

My phome is Samsung U520. In the past, I have used Blackberry 8700C, Moto Razr, Samsung i300 (touchscreen phone I bought in 2003 with Palm OS). My Samsung U520 is the most delightful phone I ever owned - form factor, MP3 player, simple non-nonsense user interface etc are the reasons for my assessment.

MetroPCS has a great value proposition. But if they dont fix the voice quality problems (voice is the primary purpose of a cellphone), their value proposition will not hold up.

Zed

{ 04/25/2009 }

MetroPCS has alright performance, but terrible customer support. Also, their website lies - It claims that all of their plans offer unlimited texting while none of them actually provide this feature except the two most expensive ones. There are other innacuracies on their plan list on the website as well.

If you call their customer service it is nearly impossible to talk to a real person. Their pandering, condescending computer system will refuse to let you speak to an operator, instead giving you one of a variety of patronizing lines like "I know you want to talk to an operator, but I can help you instead, please select from one of the following... (completely unhelpful menu choices)"

When I signed up for my MetroPCS plan I was repeatedly assured by the salesman that the plan had been the same way for X number of years and would not be changed or increased in price at a later date. This is a lie. Texting, caller ID, and voicemail have magically moved to the next highest costing plan than mine and just stopped working on my phone one day. I was never notified of the change.

If you want to play games, by all means try MetroPCS. If you want a real cell service provider, bite the bullet and get a plan from one of the more traditional companies.

Codyyy

{ 04/25/2009 }

the plans are okay. but i hate how effin expensive the phones are
its so lame.

Stephen Gum

{ 04/23/2009 }

I had a Samsung phone, it was great, loved it an the service, however whne they get the slightest bit wet, they go out on you and there is no way to reapair them. Now I have a Kyocera phone and I hate it, the worst cell phone that I have ever had. They have a stange billing procedure also. If you are out of the country for 3 months like I was them when you come back, they want that you to pay for all the months that you did not use the phone. That is something that I have never heard of from any company.
I agree with the above I feel that metro is unfair, ignorant, and undeserving of our business and support. Take my advice and stay clear of this outfit, they will rip you off!

eric seligson

{ 04/16/2009 }

Metro PCS has HORRIBLE customer service. If anything goes wrong, you're screwed! My $200 samsung messenger phone screen went dead 3 days after the Metro warranty went out. They did not have insurance available until a month AFTER I bought my phone. I don't know why the screen went dead. They said pressure damage but their is no damage, just a dead screen. I went to BOTH their "authorized dealers" with no luck. They accidently cancelled my service and then couldn't restart it because my phone had a dead screen. It was like a catch 22. They had a solution for me: Go buy another phone. I am retired, fixed income. My son bought me the phone. I have been without a cell phone for a few weeks now, even though I am still paid up. I feel that metro is unfair, ignorant, and undeserving of our business and support. Take my advice and stay clear of this outfit, they will rip you off!

Lobber Man

{ 04/15/2009 }

Great service!!!

Genny

{ 04/10/2009 }

it sucks ass man! i needed to buy a phone b/c my wing from tmobile was jacked up and one day before headng out the city i switch to metropcs..horrible..soon as i left nyc to enter nys i recieve no rception..then on top of of spending 400 for the phone i call customer service and they tell me "they didnt finish putting up the antenna yet" i want my money back...horrible

cindy

{ 04/10/2009 }

I would rather be without a phone than deal with this garbage. Do you know how embarrassing it is to be speaking with doctors and lawyers and asking if they can hear you..or worse yet having the call dropped? Well, at least I have a game I can play.

MARIA

{ 04/09/2009 }

WELL I THIS IS A GOOD SERVICE BECAUSE YOU CAN TALK ALL YOU WANT....YOU CAN TALK,TX WITH OUT WORRING ABOUT THE MINUTES THAT UR SING. I GIVE THIS A 100%

Jim

{ 04/01/2009 }

Ok, I've had my phone for a while now, and i havnt had any problems with the phone, i got what i expected. Unlimited texting, unlited calling, no counting minutes or worring about hidden fees. Havnt got a dropped call, and ive been with metro for 2 years. its hard to get ahold of a Customer Service agent, just call the number and say that you want to activate a phone, then you get to speak to a live person :) phones arent fancy and complex but they call, text, i can check email and myspace... mobile IM ect. I like my phone and the company, but the customer service isnt too great :/

Daniel

{ 03/25/2009 }

I've had Metro since 2006 and I love it! At first I hated the roaming charges (.49-.79/min?!?) but now they're much MUCH better (.19/min) AND I get free texting! True some of their phones aren't that great, but hey a 50 or 99 dollar phone is a 50 or 99 dollar phone no matter WHO you go with. All the carriers mostly USE the same manufacturers! What do you expect?? If I had a wish, it would be that they carry more phones that those of us with large hands can use.

nyphonejacks

{ 03/24/2009 }

you forgot to mention in the con section that the internet is a joke... ALL of the phones that they have use BREW and can not download JAVA apps, and are not capable of viewing video, such as mobile youtube, or downloaded video. (possibly excluding the blackberry that for some reason they did not bring to the NYC market)

the only thing that you can access via computer is the SD card, you can not load anything directly onto the phone from the PC (at least not the $200 R450 samsung slider) which means no syncing of contacts, or calendar events... also means that you can not tether a laptop

MetroMad

{ 03/23/2009 }

With Metro PCS I have had the most horrible customer service experience that I have ever had. Extremely Rude personnel-(that actually mocked me on the phone), hang ups, reps that could not answer basic questions, hour long waits for service. The only solution they give you in regards to any problem that you try to take care of, is for you to go to a local store. The phone service, with its Not So Great Reception, is not worth it if you have to deal with someone in customer service -especially when you need urgent or time sensitive resolutions. It is time that companies that allow jerks to do -so called - customer service rightfully loose all their customers to someone who attempt to truly provide decent service. Bye Bye Metro PCS and good riddance.

Tammy

{ 03/16/2009 }

I just got a new phone from Metro PCS nd it is okay...but da phones are hella crappy at-least it saves you money

natalie

{ 03/08/2009 }

i have the mesenger phone and it sucks really bad service and i can not recieve txt msgs and customer service is not helping me and they are making me drive to their actual store just to see what they can do about it its just a waste of time dont get metro

Breanna&Teresa

{ 02/21/2009 }

Hi, I love your website:D.
Well dont write back to me.
Because i have to tell you this is awsome! and have the pop up girl talk to me about phones.
:D Thanks.!

NYWAZ

{ 02/13/2009 }

I have had Metro PCS for about three years now. I am very happy with the service. It is a no frills cellular service and I get exactly what I pay for. I do not worry about going over minutes or text messages like I did with Verizon and AT&T. I can check my email, the news, the weather, maps and instant messages from my phone. Metro PCS phones are not Blackberry phones or iPhones but they serve the purpose that I need. Which is to make and receive phone calls and text messages with some extras like I listed above. Their service reliability is comparable to most companies. I have service sometimes when some of my friends who have one of the major carriers does not. Now that Metro PCS has expanded to over 300 cities, I am much happier when traveling. I live in Florida where the service is great and I travel back home to New York City and Long Island very often where they now have service. I have dealt with many carriers and you have the same issues with customer service as you do on most. When I used to call I would have trouble getting to talk to a real person but I figured out that if you say "activate a phone" to the "robot woman" you will be directed to a human being. I have the $50/mo. plan with a little extra things on it and my total bill is $69/mo. I do not understand why some people are complaining about it being more than advertised. Did you ever hear about taxes and other cellular fees? Usually that means your bill will be about $20 more than the service plan. I would highly recommend Metro PCS to anyone that is looking for a great, inexpensive plan who is not looking for a phone that can manage their entire lives.

haley

{ 02/11/2009 }

soo, i like metro pcs, its great for a teenager(like me). were always going over our minutes, and now its a great chance not to. the only thing is, if you dont pay your bill, you can get calls.

i have a question though, if i dont pay for over a month(money issues, i pay my own bill) do you have to get a new number?!
thank you so much

merily

{ 02/09/2009 }

Phone service is ok,but I've had service just 2 MONTHS and already twice my payment has been "misapplied".It took me 8 phone calls to get a straight answer as I was hung up on each time I calld and told the cs rep the problem.I never was able to speak to a supervisor as they were always busy.BEWARE the cs is awful!!!!!!And make sure that you assure that your payment was applied to your account as Bill Matrix is known to make errors.

divineca77

{ 02/06/2009 }

i had metro pcs there ok there phones do suck but for the price cant beat it i recently had sprint the 50.00 plan my bill was 300.00 2 times so i guess i rather stick with metro no suprise bills they have 1 fon i like so i would say buy metro save money i few dropped calles but better than over spending.

Jeff

{ 02/01/2009 }

Customer service has a tough time with the English language, and can rarely answer problem questions with any degree of accuracy. They feel the solution to every problem is "let me refresh your phone." Never works, you just end up calling back a second time.

Tanya

{ 01/27/2009 }

It sounds too good to be true, it is too good to be true. While the pricing is attractive, the areas that have actual coverage are few and faaar in between. "Talk All You Want" should be replaced with "Talk if you can!"
“Unlimited local and long distance calling.” Of course, if you are lucky to get through and when you get through actually complete 1 minute of talking without dropped call. "No signed contracts" is not true either. If you don't like the service and do not return your phone before 60 minutes of air time is logged on the phone you are not going to get your money back. It doesn't matter if your phone is returned within 1 day of purchase if you exceed the 60 minutes. At least don't buy the most expensive phone like I did. This was an expensive lesson learned. Don’t make the same mistake.

jhanoye

{ 01/27/2009 }

i want to change my verizon prepaid to metro

mimi

{ 01/20/2009 }

as far now i gave 5 stars coz i just got my phone i hope it is the best but i dont get global texting from my bf which is in Uk. i hope i can get some help on that.

Jo

{ 01/19/2009 }

I have a $40 dollar plan and i cant send text message! $40 dollar plans is suppose have text messeging right?!? And i had to pay $52...a month? wtf? How can a $40 plan add up to 52? its suppose to be $47

Kathleen Mayer

{ 01/11/2009 }

I just got onto Metro PCS, the first month I received a text saying I owed 52.90, so I paid it right away. The next week I got another email saying I owe 6.30 and if I didn't pay it they would cut off my service. I tried to pay it on their website but it said it was too small an amount - so two days later they cut off my service. I don't think I should be punished for their mistake. I have recommended Metro for their cheap rates but will not do that anymore for their policy and customer service (who don't understand english and are extremely rude). I was without a cell phone when I drove to NY which was my purpose for having the phone (for safety). I think upper management needs to do something about their policies.

pepe

{ 01/11/2009 }

Analog signal phones use up their batteries much faster than digital signal phones. They use as much as five times more power.

jawarn

{ 01/10/2009 }

been with metro 4 8 years now greates service ever.point blank period

defendthehellohellohello

{ 01/07/2009 }

Metro PCS does not "blow" or "suck" as most of you say. I have been a customer of Metro since 2006 and have not had problems with my service. Since then I have gotten a job working for one of their corporate locations and let me tell you...dealing with customers is no walk in the park. First of all, customer service (*611 or the 18888metro8)is a third party company contracted through Metro PCS. Most of their locations are in cities where Metro service doesn't exist. If you have any problems with your handsets or service, get off your lazy ass and go into a CORPORATE store. "Authorized dealer" locations are just there to sell the product. Now, in regards to the authorized dealer locations; they are there to make $$$. They could care less about what your issue is or what you are complaining about. When the phones break, don't yell at us. We don't make the phones. If you purchase a Motorola or Samsung and it breaks, contact the manufacturer and tell them. We trouble shoot phones, we're not GOD!! I love my service and my company!!!

Maria

{ 12/27/2008 }

I've had metro for a couple of years now and was quite content with their service. Until recently when i bought a new phone as well as a new plan and changed my number then i kept having issues with it, for some reason no body could call my new phone because it would go to some company with a completely different number. So then i went to the store i had purchased it and they had supposedly fixed it but could not fix my internet issues and instead told me i would have to go to another store for that. Then when i tried the number again it still wasn't working so i called the company and they had supposedly fixed it as well and still nothing, so the next day i talked to about three different people trying to get it fixed when i finally did, but then my internet and picture messenging want working. So that was another couple of days until it was finally fixed. Now it seems to be working fine though, it just seemed like a big hassle trying to get a new phone to work.

Adria

{ 12/20/2008 }

I have had metro for 5 months and I love it. I have not had any dropped calls. I dropped my phone is water and they replaced it with no hassle. Customer service is hard to get ahold of but if you always hit activate phone you get put thru to a live person immediately. I have absolutely no complaints and the best part is I never have to worry about the bill because its the same every month. I do hope they increase the coverage in other states.

Jessica

{ 12/11/2008 }

I've been a solid customer for over a year now, and had no problems until a month or so ago when they started raising my bill for no reason. I called customer service after I paid what I was told to pay and my phone was shut off!! They offered me no help what so ever and even hung up on me!! I've never been treated so badly in my life!!!

geraldo

{ 12/11/2008 }

its all right if your on a budget but if your not i wouldnt re