Randy in Indy

{ 11/05/2007 }

when i first got with this company I was very satisfied, but for the last 5 months I have had the same problems that all the others have had. At this moment I am looking for a new provider. DONT USE THESE PEOPLE THEY DONT CARE

Felicia

{ 11/02/2007 }

My actual rating would be in the negative if it were possible. I had Liberty Wireless about 3 years ago and it was the absolute worst service ever. We could NEVER get a person on the phone and when we did, they spoke very limited English. There was never a supervisor around either and when you paid your bill online, there was a ridiculous delay wen it was applied to the phone...sometimes days before the service was restored. If the company had been within driving distance, I would have been there in a heartbeat! I eventually moved to another provider and gave the Liberty Wireless phone to our daughter. The plan at the time was 40 minutes/month for $15...perfect for a young teen...until the phone died, which was the final straw...They wouldn't replace the phone even though I had had the service for less than a year. I called the manufacturer (Kyocera) only to find that the phone was a REFURBISH - and the warranty was dead!!!! I was livid!!!! I dropped them immediately, took it as a lesson learned, and never looked back.

Linnea

{ 10/10/2007 }

DO NOT SIGN UP WITH THIS COMPANY. The last time I was able to pay my payment online was back in May 2007. I have been unable to get a rep in cust. svc who could answer my questions regarding setting up payment options, cancelling cc numbers in their system, etc. I have had nothing but problems with them since the switched over to a new owner (look on the bottom of their customer service page on their website). I originally got this phone through my "Christian" charity-giving long distance provider. Even when I called them, they were unable to help me get through to customer service. I told that company they should disassociate with this company asap.

What I want to know is can I use my LG PM 225 with a locally purchased prepaid cellular card? If so, whose?

nana

{ 09/30/2007 }

I like Liberty Wireless a lot! And I've used other cell phone companies in the past. I always get a representative on the phone in under 2 minutes when I call from my cell phone. They are always helpful. I don't have to worry about a contract and the mysterious large fees that always seemed to put my bill almost $20 above the advertised price per plan with other companies. I know my bill will be around $55 (at the most) each month and I don't have to worry about going over on minutes.

W A Ray

{ 09/05/2007 }

I signed up through AARP because I don't use my phone very much and wanted a plan that offered such. Based on the info from AARP and Liberty Wireless 120 min for $32 + tax, sounded really good. I've had the plan for about two years and have had to situations occur where I was double charged for no reason. The most recent situation occurred last month when Liberty shut off my service for no reason since they had billed my AMEX for one full cycle and I still had 98 minutes in my phone account. When I finally able to reach cumtomer service they could not tell me why my service was terminated and why I had been charged when I still had minutes. Needless to say I'm actively looking for another service while I use ALLof my minutes, since Liberty said they could not refund my money.

Carl W

{ 07/30/2007 }

The world's worst customer service! Great rebate offer with one catch; they won't give it to you. Choose ANYBODY other than Liberty. My real rating is negative 4 stars.

eric j

{ 07/21/2007 }

liberty wireless has gone downhill in the last 3 months..i have gone with another provider..they will not return e-mail and you can't get a rep on the line..plus they cut off my phone while i had 213 min left...then drafted $$ out of my account..i will now report to BBB

chandzo

{ 07/21/2007 }

2007 June service went to hell: can't reach customer service, can't access via web, can't add minutes when the computerized system says you're out of minutes a few days after account was supposedly renewed for the month/40' and have not used the phone (except to try to get customer service/buy minutes).
BBB complaint filed after no response to letter sent to 6101 Blue Lagoon Drive, Ste. 450, Miami Fla. 33126 address given by CS a month ago.

Lisa

{ 07/15/2007 }

This was my first cell phone i ever had. The plan was good. The phone just didn't work that great at my house( i live in the sticks). But the customer service was the worst. It took me 5 days before i got my phone turned on at first. I had problems with there web site not working when i went to pay and my phone was turned off. Then i tried the 800 # and could not get anyone. When i did get someone and paid the monthly charge by phone. My phone still didn't get turned on for a few day's. The best service i have found for a prepay phone has been T- Mobil to go.

Claudia

{ 05/28/2007 }

I've used Liberty Wireless for almost 2 years now and even though I have no problems with the actual plan and coverage, I have been trying to get my phone rebate for months now and all I get is another rep on the phone. Good service as far as the phone is concerend but lowsy customer service.

JOHN

{ 02/16/2007 }

Great wireless provider ! I have no trouble at all with customer service.

Sonya E.

{ 12/29/2006 }

I have been with Liberty since 2005. So far, I haven't had any bad experience with customer service. I have service interruptions also but not as often as what others say.

Susan Price

{ 09/25/2006 }

The phone worked great for a month, then they shut off my service even though I had paid them my money!!! Repeated calls were getting me no where. I had to actually get in my car and drive to the stupid store in town to get someone to listen to me. \"Technical difficulties\" they said. 24-48 hours they said. I'll never use them again. If they actually had kept my service ON since I paid, they would have been great. It really makes me mad.

Brent W.

{ 09/25/2006 }

Do NOT use Liberty Wireless. They have thw WORST customer service EVER. They're overpriced and I regret ever signing up with them. As far as I'm concerned, a company like this will eventually be out of business. They need to get a GRIP.

John brock

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I will never use Liberty Wireless again...nor would I recommend it to anyone...I do mean anyone...The last 2 months they hit my bnankcard without permission...I have tried to cancel my services for 2 months and they refuse to cancel my service...

Kelli

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I have had their service for several months I went online to pay my bill this month and the "manage my account" is being updated! On the phone for hours trying to gey someone so I can pay.Any number you try you either get this extension is busy or get put on hold . Have never actually got to a person. Would NOT reccomend.