Bill

{ 06/02/2012 }

Absolutely my worst experience with ANY company. Phone was horrible, the charge never lasted more than 3 hours (seriously!), customer service was mind-numbing. I feel totally ripped off and would absolutely not recommend.

whatever..........

{ 06/01/2012 }

Here's the deal on Cricket.

I purchased my phone. Everything was great. But once I left the area that I bought my phone in, any problems that needed to be corrected had to be done in that "pocket".

Ask about the Cricket "pocket" BEFORE you buy your Cricket phone.

Chao.

Angel

{ 05/23/2012 }

I was a Cricket customer in the past; and I was very frustrated with everything. The phone that I bought was expensive even that it was not a high end phone. Customer service over the phone really bad that it took me like 45 minutes to talk to a real person. They charge you a extra fee when making your payment at retail stores even online. The service at the retails store are really bad, and most of the people there are rude. The reception is really bad. I was really frustrated with cricket the I ended up with almost brand new phone just laying around in my house, I actually let my three year old son play with it which he enjoyed it more than I did. One time I left one cricket store really angry that I swore never to come back again. I would never recommend cricket to anyone not even to my mother in law. One thing that cricket people does like any contract cell phone company is: They see prepaid customers as a second or third hand customers; but believe me that's a huge mistake because more and more people are moving away from contract phone service everyday. I terminated cricket service and I went to another prepaid company that gave the respect I deserve since the day I bought a phone from them. Customer service was great since the beginning. People who answered all may questions and were very knowledgeable about the products and services they were selling. Phone customer service is great and you can talk to a real person in very few minutes. Save some trouble yourself there is a better prepaid service company. Thank you .

Nathan

{ 05/21/2012 }

I'm not sure when this information was last updated, but they offer unlimited data on the 55 and up plans....not just 1 gig.

Jay

{ 05/02/2012 }

My phone got messed up and i had a warranty to get my phone fixed and they didn't bother to help me they wanted me to buy a new one. they didn't give me a new one because it had a little scratch you can't even see. The customer service sucks when you call them you can't even talk to them. I would have rated it 0 but the lowest was 1 star. They should change the name to Crooked instead of cricket. Don't waste your time and money on this stupid company.

wm lewis

{ 04/30/2012 }

the insurance is totally a gimmick any repairs or service's you need after 30 days even ajustments starts at $85.00 insurance company and cricket "not the same company" 'dha,dha,dha can't get signal where i did w/strightalk. do not give this phone or service to a friend. strightalk, i'll be coming home right after i get my check

Tired

{ 04/24/2012 }

I've never had a service that dropped so many calls. Not moving from my seat with at least 3 bars when I looked at the phone- My phone hung up on my mother 3 times! It would last for about 11 mins then drop, then I'd call her back and another 11 mins it would drop again... and again. It started out as great service (5 months ago) but has gotten to be nothing but dropped calls. I'll be moving to a contract service soon this is BS.

Bad news

{ 04/12/2012 }

I can not wait to get rid of cricket! The costomer service is horrible!!! maneger was sooo rude and lied to my face.i had just list my ohone and went in to stop my service. I also wantes to buy a new phone.she told me they do not sell phones there uou had to go - online....WHat??? After I left I noticed why she would say that. It was 7:20 and they close 8.. Besides that they have bad service I cnt even get good signal on mybown bed or kitchen!!! No thank you I would rather pay version expensive price and be able to use my phone...oh yea one more thing why do I call other someone on my contact list and a some random person picks up.i have heard that from alot, of ppl lately..bye cricket

JMARIE

{ 04/11/2012 }

They have terrible customer service! You have to dive 30 miles to a corporate store to get any help and there is NO customer service line by phone.

Jimbo

{ 03/26/2012 }

I did not even get to the point of activating my phones. I was advised that my phones should have been activated. Then, after receiving my phones via overnight delivery, I was advised to wait 72 hours for the phone order to magically activate the phones after being provisioned in the system. Then why overnight the phones?
Customer support could not assist me in activating my phone. I advised the representative that I needed to activate my phone. She asked me for the SID number on the phone which I provided then she requested credit card information. I advised her that I already purchased service. She could not get in through her head that I had ordered online and purchased service. She could not pull up my order information. She did not have access to this information. I eventually gave up and contacted the sales force.
The sales person attempted to assist me with no luck. She then transferred me to another team who advised me to wait 72 hours because my order needed to be applied in the system. 72 hours came and went with no luck in activating my phones.
I am sending my phones back. The company has no decent RMA process. Just send back to an address and they should take care on this. I have not faith in this process. If I do not receive my refund and cancelation notice in 30 days, I will be reporting this company to the BBB.

PRO: None
CON: You name it.

Michael

{ 03/23/2012 }

I have been with three different carriers. Verizon, Sprint and Cricket. I will never return to Sprint, let's just get that out of the way first. Second, Verizon is too expensive but everything else was great. Cricket reminds me of Verizon with more expensive phones. Makes sense why they would have expensive phones though, gotta make their money somewhere! I like the no contract. If you don't pay your bill they will shut everything but your texting off. That is always nice. Overall, I have never had a better experience and I have been with Cricket about 1 year. Thanks for reading.

Jean

{ 03/23/2012 }

I live near Madison WI and for what I need it for it is GREAT. I have dealt with a lot of the customer services of other companies and they are all bad. But if I have problems I go to the offices here IN PERSON and have had NO PROBLEMS.

debbies

{ 03/21/2012 }

worst service out there i would rather spend 20 bucks on a prepaid from family dollar and throw it away before i would purchase service again from cricket

Jamie

{ 03/20/2012 }

Stay Away!! I switched from Boost Mobile to Cricket because they had an android phone on sale at Best Buy. Got the phone, ported my number over, and everything was going great...two weeks ago, I could no longer open apps or use my Muve music. I went back to Best Buy & they said it was a software glitch. Exchanged the phone & activated a new one. It worked for 1 day & did the same thing. They exchanged the phone again (3rd phone) on Sunday, and last night it did it again. The first time it happened, they said it was a software glitch. The second time they said it was a problem with the Google servers (which android belongs to & has no live phone support). Now today they are telling me that you are allowed 500MB (10 web pages) of 3G data, & once you go over, your speed is reduced. I cannot connect to anything at all, but I am paying $55 a month for basically unlimited text & 1000 minutes of talk time. Text only works half the time and they have no unlimited talk plans. I told them I would switch carriers and they didnt even offer an apology. They said "Is there anything else I can do for you?" This is the biggest joke of a cell company if I've ever seen one! Do not waste your time or money!

Susan

{ 03/17/2012 }

Tried topping up my account with new credit card, it was a nightmare--called several times, no luck with customer svc, who are hard to understand and can't do anything with billing information changes, so what's the point? Asked for a supervisor--what do you know none around.

Roberto Martinez

{ 03/16/2012 }

The best cell phone company i ever had they care about their customers and more

no name

{ 03/16/2012 }

I would not recomend cricket wireless. Everytime you call you either talk to a robot, or someone in a foreign country. The tried to tell me that I went 100 minutes over, when I had not even reached 20 minutes of talk time. I very much dilike them.

guest

{ 03/14/2012 }

Changed 3 weeks ago worst mistake i ever made as far as there so called custmer service on the phone with them right now,4 hrs now no help transfered again right this moment,said i was set again transfered , going to hang up and return all 3 phones and do a charge back.

Zero Rating

{ 03/10/2012 }

Purchased a prepaid cricket card from Best Buy. Was told by sales person that it was a data card. When I called to place data on broadband, I was told it was not a data card. The purchase of the card was $55. Neither Best Buy nor Cricket would reimburse me. Best Buy and Cricket are both rip offs.

Grace

{ 03/05/2012 }

I've been shopping, and I have found their better phones extemely expensive. I've also asked around and heard nothing but complaints about the customer service. I tried chatting online and totally agree.

Dummy

{ 03/03/2012 }

Well Ive been with cricket since they came to houston. The service was great until I switched to their idiotic android plan. Ive never had android in my life so I decided to upgrade to one.First off they screw u from the jump. They say because you switch the moment your bill is due you must pay your current bill and an additional 65 for the first month of android service. Im still scratching my head because isnt that like paying for another on your current plan and the first month on the new plan. Woww and they say its pay as you go so that means I pay another month if I keep that same plan but in this case I didnt, i just changed plans so should I have just been charged the difference. IM JUST WAITING ABOUT TO GO BACK TO SPRINT BECAUSE LIKE I SAID MY FIRST ANDROID AND THE PHONE AND SERVICE IS AWFUL. IF YALL CANT CARRY ANDROID FOR ALL THE DATA WHY EVEN CONSIDER PUTTING IT ON YOUR NETWORK.

Horrible

{ 03/03/2012 }

I had moved, and my phone no longer received signal. I checked out several companies and decided to go with Cricket. I received my phone, and for the first two weeks I was really happy. After about two weeks, my phone no longer received signal. I talked to customer support and decided I would return the phone. I did so, and was refunded my money four days later. I decided that I liked the service assuming the previous phone was a fluke. I received the new phone and it worked for four days, then it stopped receiving signal. I went to a neighboring town and have full signal there.
I returned that phone, and it took over a month with several very long phone calls to crickets customer support before I finally managed to get my money back.
Buyer beware, you may have a service interruption at any time with a cricket phone.

MOLLY

{ 02/29/2012 }

I WANTED TO CHANGE MY SERVICE TO CRICKET BUT I GUESS NOTTTT!!! IT'S A SHAME HOW THE ADVERTISE THEIR SERVICE BUT REALLY A SORRYYYY SEVICE PROVIDER. I GUESS YOU KNOW I WILL NOT CHANGE MY CURRENT SERVICE NOW. MY SISTER HAS CRICKET AND SHE HAVE MORE PROBLEMS OUT OF THEM SINCE SHE HAD THEM. WOWWW CRICKET YOU NEED TO GET BETTER BEFORE YOU CONTINUE TO LOOSE ALL YOUR CUSTOMERS..

Anna

{ 02/28/2012 }

The servece is horrible because I got a prepay phone for a dollar a day, but they charge me as a long distance when I call someone, so I go to Cricket store almost every other day and try to fix it, but they can't do anything for a mounth now. Every time they say that ticket is out and hopefully maybe it is going to be fixed or maybe not, so last time they changed my phone number, but it didn't help. When I try to call a company, I couldn't reach anybody

s

{ 02/25/2012 }

Why so much negativity? Cricket is perfect here in Arizona. Practically everyone has a cricket phone in phoenix. I have the samsung indulge, their secnd strongest phone, and it has everything! The price was eh. The bill is fantastic and the service is great with quick download speeds.

Zyglo

{ 02/22/2012 }

They will rip you off when they make a mistake. I have been a Cricket customer for about 6 years. I have accepted their short comings as no company is perfect. But this Last one is totally ridiculous. I bought 2 new android phones, 1 for my wife and 1 for me. We both have separate accounts and her transition went smoothly. When my bill was due I attempted to change phones and the mess started. I did have broadband, and they mistakenly placed my new phone on my broadband service instead of my phone service so after discovering this the next day I went back to the location where it took place and informed them my phone did not work properly. They looked and said it was on my broadband service. So I asked for them to correct the problem. Simply give me my Broadband back and put my new phone on my old phones service as I had already paid for my upgrades, fees and monthly bill the day before. They contacted Cricket as they could not do it themselves at store I guess. This is where the mess really gets worse. They inform me that the only way to fix this is to turn off my broadband service (WHICH I NEVER WANTED!). I told them I did never want my broadband off just the new phone on my old phones service with same number but if they had to turn it off to accomplish it then I wanted it back on as soon as it could be turned back on. They proceeded to do this. Once my phone problem was corrected they said there would be a 55 dollar charge to turn my broadband back on, even tho I had paid for this the day before! They said those funds had been transferred to my wireless phone account and could not be applied to my broadband and I needed to pay another 55 dollars to turn my Broadband back on. I talked with customer service, tech. support, in both departments (wireless phone and broadband) plus 3 supervisors and they all say the same after about 9 hours phone time over 6 days, that I must pay another 55 dollars for their mistake.
IF I COULD GIVE THEM NO STARS I WOULD BUT I HAVE TO GIVE THEM AT LEAST 1 HERE
RUN AWAY FROM THIS COMPANY AS THEY HAVE NO COMPACTION FOR EVEN LONG TERM CUSTOMERS. SOMEHOW I WILL GET THESE PHONES UNLOCKED AND RUN MYSELF! TILL THEN I WILL DO WITHOUT BROADBAND!!!!!

Darren

{ 02/17/2012 }

I was tired of paying for a contract phone but did not want to give-up my smart phone (iPhone 4) - so I bought a Cricket Samsung Android phone. Here has been my experience:

The customer service is TERRIBLE. You cannot activate the phone from the phone you just bought! You have to call an 800 number from a different phone. As I only have a cell phone and my contract expired, I had to go to a friends house to activate the Samsung. Having said that - the silliness continued. I was on hold for 40-minutes (I timed of from the minutes counter on my friends phone) and had to navigate circular menus in order to speak with someone.

As for the service? It is the worst coverage I had ever seen! It piggie-backs off of the Sprint towers but they throttle data to extremely slow speeds. I bought the Muve Music plan as I knew Pandora would be a non-starter with the slow and limited data. For $65 you get terrible coverage, lousy data speeds and the worst customer service I have ever experienced in all of my adult life.

The Samsung Android phone has an 800MHz ARM A8 processor with 512MB of RAM (although it is really only 384 as I found out from the hardware phone logs you can dump). You would think that is a passible set of specs, right? My iPhone basically has the same specs and runs very quickly and without lag. This is the THIRD Samsung phone I have had in 2-months. the first stopped working, the second would reboot ever 3-minutes and now this phone will not charge as the charge port is lose. I am carefull with my phone and have never dropped it. I have a mobile charger and the Samsung supplied charger - botha re identical in size - so that is not the issue. the screen is OK but very washed out and not always responsive.

The Android version is slow and non-responsive many times. If I am using Muve Music and get an email or text the phone will hang and sometimes cause a FORCE QUIT of the Music App. I tried to stream WLS RADIO without luck. The connection was so slow it required a 256 SECOND buffer in order to keep up with the audio flow. I also had to turn down the audio quality to LOW and set the CPU speed as SLOW in order to get anything to stream. The phone has very little INTERNAL MEMORY and only a few apps will allow you to move them to the SD card. If you run out of room on the 4GB SD card - too bad. You cannot replace it with a larger card as it impacts your MUVE MUSIC files. Also, it takes HOURS to download more than 10 songs. The battery - if you are lucky you can get 3-hours of music from MUVE MUSIC and a few emails. I have to keep the phone plugged in all day. This is a horrible company and a suck-tacular phone.

I gave in and re-upped my contract. I bought a new Motorola Photon 4G. The best part? It only costs me $9 a month more with my company discount. For that small amount of money I get great coverage, WiMax 4G and a top-end phone. Save your money and get a contract phone or another pre-pay option. This experience was terrible.

Darren

DJ

{ 02/14/2012 }

been paying for callforwarding option for 2 years... when i finally had a chance to use it..it didnt work....on the phone with custoomer service about it for 3 weeks... not helping much

Mary Akers

{ 02/06/2012 }

I just purchased a Cricket pay as you go a month ago. I called to add minutes/1 month of service via credit card, it was charged to my back account but I received a text from Cricket that they were not able to charge my account and now I cannot use my phone at all and the 800 number is just automated, I can never get an actual person.

miss. jay

{ 01/31/2012 }

I had been using cricket as my cell service since they first come to Houston. Since then the customer service has went down hill. My last encounter with them was yesteday. I had paid my phone bill, given it had been off for couple weeks. But still was paid. After waiting 20 minutes i check to see if my service was restored. NOT!! To make a long story short, I RECIEVED THE COMPLETE RUN AROUND. SERVICE NOT RESTORED, NO REFUND, BAD CUSTOMER SERVICE. 45NORTH AND AIRLINE AREA. I H A T E CRICKET. WILL NOT USE THIS COMPANY NO MORE AND AM NOT RECOMMENDING TO NO ONE. I HATE CRICKET!!

TY

{ 01/31/2012 }

about cricket cellphones, some are not good quality but like always the items with higher price tag are the better. always review the phones you are getting first. ask about battery,camera, keyboard whatever things you are planning on using on a phone. you can never go wrong with SAMSUNG,LG,NOKIA, MOTOROLA. ZTE is a china brand and quality is not so good. also cricket is prepaid don't expect they will do a lot for you since they don't have you on a contract to offer you a free phone, when they know they will get the money back since you are on a CONTRACT. if you have issues with the phone always go to a corp store not the dealers because there is not much they can do there, and sometime is not even their problem those poor people working as sells reps all their bosses care is about selling , just like cricket only offering good discounts for new customers.

No More Cricket for Me

{ 01/27/2012 }

I have been with cricket for 6 years. At first the service was good but I have been struggling with dropped calls, poor signal, unable to use the web, texts not getting through. People calling to my phone getting busy signal or unavailable messages. Customer reps blame it on the phone but I bought a new one and have had the same problem. I'm looking for a different company. Just tired of all this nonsense...
Cricket is no good!

STEVE

{ 01/20/2012 }

Brand new Cricket Mercury phone is broke. Wont power on, Wont Charge. purty much no phone and "no warranty phones available" Soo why do you offer a $5.00 warranty for this phone if you have nothing to replace the phone with? "call the store everyday to see if we get a Warraty phone in" ok will do i said. so far this is my second day of waiting on hold just to see if they have my phone available. 1st day 30+minutes on hold... this is day 2 and 20+ minutes went by but someone just answered so now they are checking. Just can't believe i have to wait so long to just have someone check something for me. if i put my customers on hold for 20-30 minutes everytime they call OMG id be unemployed, just sayin

Mia

{ 01/19/2012 }

I also would like,to add that , i was on the $55 dollar plan for a smart phone .

Mia

{ 01/19/2012 }

The service is terrible!!!!!!!!!! My phone would freeze,shut off for no reason , no signal,internet loads really slow , calls&texts from random people who claim there family member had my phone number before , never got in contact with custoner service by phone , took a trip to a nearest cricket store and they were no help.

barbie

{ 01/18/2012 }

Here is our petition as clear and concise as we could make it, please leave us your story:


http://signon.org/sign/stop-cricket-communications?source=s.em.cp&r_by=1602070Stop


Are you tired of having a cell phone provider that does not care about the continuous issues you are encountering. Has dropped calls, error messages when attempting to use the web browser and text that simply don’t go through the norm? When calling customer service instead of receiving someone that can and will help you receive false information, incorrect data and annoyed employees that can/will not help you? Have you spent too much money on your device, your service and simply need it to work properly but can’t get anyone to help you?

Find us on our facebook page and add your friends!

http://www.facebook.com/pages/Demand-better-service-from-cricket-wireless/316063181765074?sk=info

Pensacola

{ 01/18/2012 }

I bought a Samsung Vitality in a local BestBuy Mobile store. The salesman could not get the phone to activate on a Friday afternoon, and we could not make contact with Customer Service. He said continue to try it over weekend. On Sunday I got an email from Cricket with my "new" phone number. On Friday we thought we had ported my current number over to the phone. There continued to be no service over the weekend. On Monday I went back to the store and we could not activate the phone or reach Customer Service. This continued until Wed. when we finally reached "Victor" who told us the phone was activated on Friday, actually it became active while we were talking to Vic. He couldn't help us with porting my number as he was "Account & Billing Specialist" & would transfer us to the "Porting Numbers Specialist" who turned out to be "Soloman." We explained the problem with activating & an unwanted number. When I asked about the time I'd lost on my plan (5 days) Victor said I was not going to get credit because I didn't call the Customer Service number. See previous on attempts to get through to Customer Service. He continued to tell me it was my fault, thus my loss. I asked for a supervisor and was eventually transferred to "Soloman." We got a lot of run around and a scripted response. The store Asst. Mgr. had been helping me from the initial purchase; he got on the phone then to explain once more what the issues were and Soloman continued to argue with him. By now everyone in the store is listening to the conversation. At that point I told the store manager to cancel the whole thing and I would return the phone and chose something else. He apologized profusely and told me that Best Buy's motto is to supply reliable recommendations and he felt Customer Service with Cricket was something he'd have trouble recommending after this experience Phone & plans may be okay, but Customer Service is lousy!

rh

{ 01/15/2012 }

Nothing but problems from day 1..one example the charge for changing plans..another if canceling they won't refund the prepaid cards
They chg for everything...but refunds its like pulling teeth...not trying to be mean there is language barrier 1/2 the time I don't understand what they are saying... in my opinion I don't see a future for cricket

Jim h

{ 01/12/2012 }

Good luck paying your bill it is a total pain in the ass it rejects my card every month. And then if you call customer service they want to charge you five bucks to pay your bill. Piss poor customer service!!!!

rick

{ 01/10/2012 }

This would be 0 stars if the option was available. I moved to a different area, but was assured my phone would work. A lot of the time it does, but there are times when I can't use the phone. They have no online help and I can't call the customer service line because my phone doesn't work. If they have a service outage I can understand, but we're talking, like, once or twice a week (that I know of) for HOURS. These guys suck. DO NOT use this service if you can avoid it. They obviously care about your money and don't care about you as a customer.

adam

{ 01/09/2012 }

cricket was by far the worst service ever, im not sure how their even still in buisness.. streight talk and verizon are the way to go, you spend less money or the same and get better service.. i have a cricket droid phone and i get no service, it freezes up on me, the text message box says full when theres no one message in their and the phones only 2 weeks old!!!!!! cricket suck and im gladly going back to verizon and or streight talk...
cricket dosent even have a unlimited everything plan for their smart phones??!! yeah cricket is garbage..

Louis

{ 01/05/2012 }

Cricket has $1 daily plan. According the the customer service rep, if I select this plan, I can make unlimited local and toll-free calls without any extra charge. I made some 1-800 calls and got charged 10cents/min. Also when I was inside a building, the calls became long-distance ones and got charged 25cents/min for roaming. Very weird... Be careful with them and ask all important questions before you sign up for the service

dbebb

{ 01/04/2012 }

Have tried to load the $$ for a week,
only answer, we are behind will happen in 24 hours, I think not...24 days maybe
Do NOT deal with this company

No Good Service

{ 01/04/2012 }

The service is very bad and they do not have very good customer service. I lost 58.00 with them and will tell everyone I know about how bad they are.

John Goltz

{ 12/30/2011 }

I sure wish I would have come across this site before i purchased the Cricket ZTE Score bundled with one month of unlimited service a week ago for $112. ($49 for the phone and $55 for one month service plus tax) I received the phone two days ago and activated it. Used it for an hour and liked it. Then I made the mistake of taking them up on their offer to port my existing Verison number to the Cricket Phone. The phone deactivated as they said it would for 2 to 4 hours during the porting process. 8 hours later I call to check the status and they tell me they accidentally deactivated it during porting and were real sorry but the only way they could reactivate it is if I paid another $55 which they would credit me for the following month. I was very unsure about switching from Verison in the first place, but now I know something is up.
I'm not stupid but they almost convinced me to do it, that is until I read all these reviews. There is no doubt in my mind they are taking every and any chance they get to rip people off and steal their money. 3 days of this BS and well, they have my $112 and I have a fairly decent smartphone I was able to use for an hour, but I know when to cut my losses. I'll unlock and flash the phone to Tmobile and the sneaky bastards
can just try to get their phone back.
I never ever have dealt with ANY company or business that so blatantly goes out of their way to confuse and upset people giving them the runaround as they steal our money. They didn't get the chance to but I'm sure if I paid $55 more like they wanted my first months $55 I paid would have mysteriously vanished. There was even more suspicious behavior with them bouncing me around from one person to another (all of which I could barely understand or could understand me) one would comfort me by saying "oh, dont worry about it. I will take care of everything." The next would say "I cant do anything without more money" I was getting names and still could never get the same person twice and they could or would not connect me with anyone I had talked to before. I'm totally with the majority of you when I say "HOW MUCH LONGER CAN THEY DO BUSINESS IN AMERICA BEFORE WE GET RID OF THEM. WHERE IS THE GOVERNMENT WHEN YOU NEED THEM."

Becky

{ 12/26/2011 }

I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me.

Ben

{ 12/23/2011 }

This is the single worst company I have ever dealt with in any industry. They would rather take advantage of the customer once lose their business than build a profitable long term relationship. They even charge $20 to honr your phone's warranty. Then have the audacity to call providing the service a "courtesy."

I'm the worlds biggest cheapskate, but I'm switching to a contract based carrier and paying double to get away from these people. It's that bad.
AVOID CRICKET AT ALL COSTS.

Corey

{ 12/14/2011 }

Cricket is a pretty good company for such cheap prices that they offer,and I have learned from expirence not to even worry about getting insurance from them on a phone, because they will end up charging you $30 for a peice of crap phone and $80 + for your original phone (if it's one of the good phones). And if you think about paying $5/month for insurance then turning around a paying 80+ for a good quality phone you may as well just keep your $5/month and order a phone from them online. Which brings me to the fact that just recently they have took away the option to upgrade mobile phones online! The only way to order a phone online from them as an existing customer is by adding a new line of service which is ridiculous! I called and had a long chat with them about this with many different branches of their customer service, and the online technicians told me they no longer allowed upgrading phones online, and the only way to get a new phone is from a store and having to pay the full price. This makes me highly upset and subjests to me Cricket doesn't give a beaver DAM about its existing customers...

Kaleb

{ 12/13/2011 }

Okay. So i bought a Cricket ZTE Score a little over a month ago. Well it broke. i sent it in about two weeks ago and they have pretty much just been holding it there ever since. I've been calling every day or so wondering where the heck it is and all they say is that they're going to send a new one and it'll be here in a day or so. well its been over a week since they first said that. I've been payiong for service this whole time as well. So this is more or less a review of their crappy cutomer service. Other than that the phone and service worked fine for me when it wasn't broken. But the crappy customer service just is not worth it.

sam

{ 12/11/2011 }

You get what you pay for. I first got a new phone from cricket and put on the $25 a month plan. They gave me a new number as I was going to port over my old number later. The new number cricket gave me it seems was someone else previous number as I was getting collection calls and I just received the phone. At this point it seemed urgent that I port over my existing phone number from my other phone carrier. When I called Cricket and they make you listen to the same message 4 times I final spoke to someone who was going to help me port the number over. In the process of porting my number over the had a "New Market error" and they could not port my number over at that time. In the process they also disconnect the original number they gave me. I was told that I would have to wait 24 hours so they can give me a new number and restore my account to active. 4 days later and four 45 minute calls and speaking to supervisors who stated they would call me and assured me it would be fixed shortly, I never received a call from anyone. I returned the phone and contacted my credit card to put a stop payment on the $25 monthly fee for service that I paid. This company sucks.

anonymous

{ 12/06/2011 }

garbage company garbage service. I've worked for them and everything is flawed. Terrible marketing. They never know when they will have new sales.

Unhappy

{ 12/05/2011 }

Cricket sucks! I have called them three times to activate voicemail and still havent no been able to do this. I'm so upset I can throw this phone out the window.

d.

{ 12/05/2011 }

I actually work indirectly for Cricket, as part of their billing department, and I must say that it sounds like the retail stores are scamming people who make bridge payments. Since I work for a different company contracting with Cricket, I don't have access to the local store records, so I can't confirm, but... With the high volume of calls I get regarding service being terminated with a bridge pay in place, I'd have to say it seems pretty suspicious to be an accident so often.

**A bridge payment is where the customer pays a fraction of the bill to keep the phone on for a week while they gather the funds to pay the rest of the bill. I don't think the service should even be offered, since if you can't pay your bill that's your tough luck. However, people still do these bridge payments, which is essentially a courtesy from Cricket, and wonder about their phones being cut off. Call me a cynic, but the customer failed by not paying their full bill, but Cricket failed because they didn't reactivate the service for a full week.

Cricket has a no refund policy, so if one ends up adding funds to their flex bucket instead of their bill, they're out of luck. It makes sense in a way, as an end user error, but it does seem excessive when Cricket refuses to refund the final month of service.

On the other hand, the customers can be pretty ridiculous too. They'll expect me to turn their phone back on as a courtesy (or even demand it) when as a contracting company I have no way of turning a phone back on without clearing a full payment on the account. Of course, that's obviously my fault, since they can totally see my screen and do my job for me over the phone... Sheesh. They expect me to somehow read minds and know what customer service told them, even though I've never once even spoken to customer service.

On top of that, there are a plethora of ways to reach the 'unattainable' customer service: the 1 800 number, visiting a Cricket corporate store (which isn't the same as an authorized dealer), and through the online website's customer service live chat. That sounds pretty accessible to me. Sure, the automated service prompts are long, but if you listen, you get through them to CS.

Overall... The PAYGo accounts seem sketchy due to constant loss of funds with no discernible reason, the bridge pay service rarely functions as advertised, and customer service doesn't really give a damn. They're accessible, but good luck getting them to answer you professionally if you're treating them like dirt.

Don't work for them and don't do business with them.

Raquel

{ 12/01/2011 }

Good deal, until you need customer service. Then you wait at least 10 minutes to either be hung up on, or reach a foreign country. Corporate did nothing about an employee throwing things at me and cussing. Ridiculous.. Stay Away From Cricket.

crooked Cricket

{ 11/29/2011 }

I just upgrade my Cricket phone. I spent $100 4 the phone. & $55 4 the service.that was Friday.today. is Tuesday & guess what I can't use my phone.4 sum strange. Reason they said my account got locked during activation & it will take 24hrs to unlock.its Tuesday 10:03pm my phone is still not working.I can't even call customer service have to use a friends crooked cricket phone to call customer service.they say there's nothing they can do because my account is locked.is this legal.I know the service is cheap but this is NOT HOW U DO HONEST business.tell a friend to tell a friend.DO NOT BUY OR SUSPORT CRICKET.there. r other great prepaid phones

Steffer

{ 11/28/2011 }

I have been with every provider out there and have experienced either bad customer service, dropped calls, ridiculous fees and disputable calls on my bill I don't recognize, etc...It has always been something sooner or later to make me want to change providers. At least with Cricket I can count on the same price every month AND the better phone you have the better experience. The MUVE service is the best deal for the money when you consider the cost of downloading music. However, internet access is a continuous problem in that you just never know when it will be dependable. Another issue I've had is that there are few Cricket stores here (San Antonio, TX) with employees truly knowlegable about the phones. The other stores seem to be franchised and I always feel like the only care about selling or just taking payments while problems or questions are referred to the customer service number. All in all its a trade-off and you have to decide what's most important to you. If you are on a tight budget I think it's a good way to go.

Leslie

{ 11/27/2011 }

They offered me a smart phone for 48 dollars if I switched to Cricket. NOW..I constantly drop calls, cant get into voice mail, cant disconnect from voice mail unless I shut the phone off, No signal at home, the most I get is 2 bars when out and about. When I send out a text my friends get it 6 times. Doesnt register incoming calls from my contacts, I get strange voice mails from people I dont know. Incoming calls don't connect (cant hear the person). Takes a long time to connect an outgoing call. And the customer service sucks! In order to get a complaint processed I need to travel 45 minutes to a corporate store. I live in the Chicago Suburbs. WHAT??!! Need I say more....

DISAPPOINTED CUSTOMER

{ 11/26/2011 }

TO ALL OF THOSE THAT ARE THINKING ABOUT SETTING UP SERVICE WITH ANY OF THE CRICKET STORES, ESPECIALLY WITH CUSTOMER SERVICE OVER THE PHONE..DO NOT DO IT! THEY WILL SET A PRETTY PICTURE ABOUT THEIR SERVICE AND TELL YOU THAT IF YOU HAVE ANY PROBLEMS TO SEND THE PHONE BACK TO THEM AND THEY WILL REFUND YOU YOUR MONEY WITHIN A MATTER OF DAYS AND THEN YOUR MONEY DOES NOT RETURN TO YOU LIKE IT WAS PROMISED. CRICKET ARE THE BIGGEST LIARS, THIEVES AND HYPOCRITS AROUND. WHEN YOU CALL TO INQUIRE ABOUT YOUR REFUND, THEY WILL TELL YOU THAT THEY RECEIVED YOUR PHONE BUT YET THEY CAN'T TELL YOU WHERE YOUR MONEY IS AT. IT TAKES THEM 30-35 MINS TO STEAL THE FUNDS OUT OF YOUR BANK ACCT FOR THE PHONE, BUT THEN THEY WANT TO MAKE YOU WAIT FOR YOUR MONEY 30 DAYS. THEIR SERVICE IS TERRIBLE! TOO MANY DROP CALLS, CAN'T GET INTO YOUR INTERNET, CAN'T SEND OUT MEDIA MAIL, CAN'T RECEIVE YOUR CALLS, ETC. I HAD TO FIND OUT THROUGH MY VOICEMAIL THAT I HAD MISSED CALLS. PLEASE GO ELSEWHERE! IT'S NOT WORTH IT AT ALL!

N.J.

{ 11/17/2011 }

Would give it ZERO stars if I could! Claim I have insufficient funds when I still have money in my account! DO NOT get the dollar a day plan!

FRUSTRATED CUSTOMER

{ 11/16/2011 }

MAJOR DROPPED CALLS, YOU MAY OR MAY NOT BE ABLE TO USE THE INTERNET, RUDE AND INCONSIDERATE SALES REPS, I HARDLY GET MY CALLS, AND AM HAVING TO FIND OUT THAT I HAD CALLS FROM MY VOICEMAIL, WHEN YOU SIGN UP FOR YOUR PLANS, THEY TELL YOU THAT IF YOU ARE NOT SATISFIED FOR ANY REASON AND ARE WILLING TO RETURN THE PHONE WITHIN THE FIRST 30 DAYS THAT YOU WILL GET A FULL REFUND WITHIN A "PROMPT" TIME PERIOD...WHICH NORMALLY IN A BUSINESS WORLD IS USUALLY 7-10 WORKING BUSINESS DAY...GUESS WHAT..THEY FAIL TO TELL YOU 20-30 DAYS! CRICKET PHONES ARE VERY POOR QUALITY, AND CUSTOMER SERVICE HAVE "VERY" POOR PR SKILLS. ALSO, IF YOU ARE ON A FIXED INCOME, ETC. DISABILITY...THEY DON'T CARE!!! THEY WILL ALSO PUT YOU ON HOLD "FOREVER"...SO THEY SAY..AND JUST LEAVE YOU HANGING JUST SO THEY DON'T HAVE TO DEAL WITH THE CUSTOMERS!!! WHATEVER YOU DO...PLEASE DO NOT STOP TO DEAL WITH CRICKET...THEY ARE A BUNCH OR LIARS AND CROOKS!

y

{ 11/15/2011 }

Sounds good but, too bad they can't still make my phone work even though the service fee for the month has been paid. They say they are going to call you in 72 hours or less not really you can wait and wait I have been waiting for almost a month and still no call. Customer service? Which one they are all the same people and they tell you the same thing over and over again So good luck with cricket oh yeah! and they won't refund your money either.

dale

{ 11/13/2011 }

Man you people complain alot for CHEAP there's the keyword CHEAP phone service. I for one have never had a single problem with my phone service. I don't know what backwards retard phone number you all called but i have always had great customer service i have never had to wait more then 5 min to get my questions answered. If you think it sucks so bad shut up and change services. As for the people who have bad experiences why would you come back to a service that you hated. Bottom line its cheap good service that covers just about everywhere and if your not 10% smarter then the technology your using then don't use cell phones.

paula

{ 11/11/2011 }

their customer service sucks. i have been a cricket customer for over ll years. i have been trying to reach cricket customer service for over 3 hours now and still can't get through. now they say i have to have an authorization number THAT'S NEWS TO ME THERE IS NO WHERE ON THE WEBSITE THAT HAS A CONTACT US AND CRICKET SUPPORT IS NON EXISTANT

Dean

{ 11/07/2011 }

Confirm all the comments about customer service, so hard to get through to a live person. The amount they want seems to vary every month, last month they were happy with $39.50 supposedly but now they say I owe $42 something this month and the account shows $84.50 owing for 2 months even though i have an acknowledgement for the payment...It's just for my daughter, I got this phone because they assured me it would be easy to pay from a distance and keep her phone going. My problem is I do not trust any of these pay ahead plans with my credit cards because I lost $100's on Virgin Mobile in unauthorized payments. Now I'm out $35 on Cricket because apparently I chose the wrong topup method at their authorized retail payment agent...No way they can credit to my account...The rep said they do not have a corporate address when I asked for that...what, are they operating illegally? He said there was direct email option on the website but could not point to it. Contacting sales is easy haha but after that you are on your own. I rather think its part of the prepaid market thing. Annoying as Verizon and ATT etc are, I think they are a lot more reputable than the Crickets of this world.

puddycat

{ 11/07/2011 }

if you enjoy your sanity, BANISH THE THOUGHT of ever getting cricket service..the cistomer service is BEYOND abominable...(oh..and YES,get crocket service and you WILL be spending ALOT of time talking to customer service)...which is just about as useful as talking to the deaf, they either do not understand a word you are saying, or dont have a clue about their own service.Not only are they needlessly rude, you will have to endure about 6 or 7 trys going through their wrist-slittingly ardous/irritating answering service which takes you around the globe and back only to unceremoniously HANG UP on you or ask you to call back...even for little tasks such as paying your bill which shouldnt take 2 minutes using their answering service, BE PREPARED for an extended onslaught....DONT EVEN GET ME STARTED ON THEIR BILLING POLICY....wow! let me just say that i have had to pay for an extra phone that i had cancelled and they wouldnt refund my money...no amount of civility, begging or even threatening to sue will get you even a penny back....i assure you that dealing with these crooks will take you to the foot of the cross....and coming from an atheist, that is saying something!...if you enjoy being screwed, CRICKET is the company for you..otherwise, do yourself a favour and look elsewhere!!!

jason

{ 11/03/2011 }

I CANT SEND A DAMN TEXT!!!!BUT I CAN RECIEVE.BRAND NEW PHONE THIS IS CRAP!!!!DIDNT HAPPEN TILL I HAD INTERNET PUT ON MY PHONE

Sylvia

{ 10/27/2011 }

Cricket is the worst company ever it doesn't even deserve 1 star my text message would sent 3times I could get pic messages the reception is horrible

Guest

{ 10/24/2011 }

I would prefer 0 stars - worst customer service, frequently no internet service, I cancelled, they cashed my check anyway, now they won't give a refund umnless I give banking info to prove that they cashed my check. The woman in cutomer service already told me they cashed my check. I have named them "CRICKET THE CROOKED"!!!!!

clock143

{ 10/23/2011 }

I can't speak for cricket service everywhere but I live in chicago and have had zero problems with cricket service or their customer service.
I've tried every cell service out there at some point in time and the big companies (Att, Verizon, Sprint) were the worst of the bunch.
I had ATT just before switching over and signed up for cricket on it's lowest plan for a month to see if i liked it.
I figured if att is such a huge company and has such lousy coverage/service cricket has to be horrible. Cricket outdid att in every way. with cricket i could make calls from inside my house or the office. i had no dropped calls, i didn't have to keep track of my minutes/texts AND i had internet/ gps for $55 bucks all on an android phone. My att plan was for 450 mins, 1000 txts, no internet, and i had a cheap flip phone for $110 a month.
That's insane!!
Honestly, i tell everyone i know about cricket. For me it's turned out to be great.

Sunny Mitchell

{ 10/20/2011 }

Glad I have not activated this service yet w/Cricket since reading so many horrible reviews. I have spoken w/3 different customer service people w/3 different answers. The last one rattled on about bucket plans, extended areas, etc. and was extremely rude, hanging up in my face. I am returning my Samsung to Best Buy and Cricket can take a flying leap; I'm done!!! This was a Clark Howard recommendation; while Clark is seldom wrong, he missed the boat on this one. Also, one only finds out that the calls are limited up to 1000 minutes with an overage cost of 5 cents a minute, AFTER YOU OPEN THE BOX AND READ THE INSTRUCTIONS. Bummer... don't need more stress!!!

stacey

{ 10/14/2011 }

Cricket is the WORST company to provide cell phone service. The customer service is NOT helpful, and nobody seems to know what they are talking about. The service is HORRIBLE. DO NOT DO BUSINESS WITH CRICKET.

Chris

{ 10/14/2011 }

Pros: cheap

Cons: Terrible customer service, coverage map is a flat out lie

I must be a glutton for punishment, because I've had my cricket phone for almost a year. Why do I do this to myself? The name on my account is misspelled, my home is in a coverage black hole (cricket assures me I get full signal. Yeah, right.), and I drop calls all over town. Why am I still a customer??

Mr. Me

{ 10/07/2011 }

I'd love to give A lower rating. Honestly the worst company I have ever been with. Terrible customer service; they provide no help at all. I'm unable to make any calls with my phone and they refuse to refund me for the rest of my time.

Sick of Cricket

{ 10/05/2011 }

Like almost everyone else has said already, CRICKET SUCKS!

I've used their phone service and their Internet service and would never, ever recommend either of them to anyone, not even someone I hated.

Customer service is non-existent. There is no way to contact them via email. Calling their toll-free number is a joke because nobody ever has any answers and they barely speak English. I've even left them comments on Twitter and Facebook and they just ignore them or they'll ask me a question about my complaint then I never hear another word from them.

Their billing practices are shady. I got a Cricket phone first and when the store employee set up my account, she used the address from my ID even though I told her it wasn't my current address and asked her please not to use it. She said "No problem, just go on the website later and update it." I tried that 5 times and every time I logged back on to the website after waiting 24-48 hours for the changes to take effect, it STILL had my old address.

Two weeks after I got my phone, I got the Cricket broadband service. For some reason, the employee couldn't just add it to my phone account so she just created a brand new account. So I ended up with two different accounts.

(By the way, I have NEVER received any kind of notification of when my bill is due for the Internet service because they send a text message to the phone number assigned to the modem. It's one thing to send billing notices by text to a PHONE number but who in the hell logs into their modem to check texts sent to it? I had the thing for a few months before I even knew it could get texts.)

Anyway, after about 9 months of constant problems, I completely gave up on Cricket and let both of my accounts go. A few months later, I needed a cell phone again and made the mistake of thinking I'd give Cricket another chance. My mom decided she was going to do me a favor and turn my phone back on. Since she had my account info, she went online to pay the bill. Well she accidentally logged into the Internet account instead of the phone account. I had no use for the Internet and the modem was packed away in storage, so I called Cricket just a few hours after the bill was paid and asked if they could transfer the payment to the phone account. The first person I spoke to was a total idiot and had no idea what I meant. I hung up and called back, hoping to get someone with at least half a brain. THAT person told me that, if the two accounts had the same address on them, he could have transferred the payment but since the addresses didn't match, he couldn't do it. IT WAS CRICKET'S FREAKIN' FAULT THAT THE PHONE ACCOUNT HAD THE WRONG ADDRESS ON IT! The employee refused to listen to me when I asked her to put my current address on the account and the website failed to register every single attempt I made at changing the address.

Needless to say, I am beyond sick of Cricket, I hope they get sued, I hope they go bankrupt, and I would love to take this stupid modem and...well, you know.

I have already switched to another cell phone service and I am getting DSL Internet next week.

Cricket flat-out sucks. The only reason I'm even giving them 1 star is because it won't allow me to give anything lower.

krom

{ 10/05/2011 }

Worst Customer service EVER. I had added a line to my service for a few months. when I wanted to remove one phone from my plan I got nothing but a run around. I still ended up paying for service on both phones one of which I wanted to cancel. I was told that my they will extend my due date by 2weeks to compensate. However it is no longer that way as I just received a message from them that my bill is due at the same time as before(no 2weeks compensation and still paid $105 last month, even though I only wanted to keep one phone) I am very unhappy and looking for other carriers.

WORST EVER

{ 10/05/2011 }

THIS COMPANY SUCKS AND NO ONE SHOULD EVER USE IT. AFTER 7 DAYS OF NO PHONE SERVICE BECAUSE THEY GAVE MY NUMBER TO SOMEONE ELSE WHILE I WAS STILL USING IT. I FINALLY GOT A PHONE NUMBER BUT THEY REFUSED TO GIVE ME MORE THAN A 6 DOLLAR CREDIT. NOT ONLY HAS THIS COMPANY GIVEN AWAY MY PHONE NUMBER IN THE LAST 7 DAYS I HAVE BEEN CALLED A LIAR, TOLD TO GO TO ANOTHER COMPANY AND TREATED LIKE CRAP. I PUT IN A REQUEST FOR HELP VIA TECH SUPPORT ONLINE 3 DAYS AGO AND NO RESPONSE THEN YESTERDAY A REPRESENTATIVE PUT IN ANOTHER ORDER TO FIX THE PROBLEM AFTER TRYING TO FIX IT FOR 30 MINS. AND 24 HRS LATER STILL NOTHING. SO I CONTACTED THEM TODAY AND GOT IT FIXED THEN WAS TOLD TO GO TO ANOTHER COMPANY ( PROOF THEIR CUSTOMER SERVICE SUCKS) ON TOP OF EVERYTHING THEY ARE NOW SAYING THAT THE SYSTEM SAYS I HAVE HAD THE NEW NUMBER SINCE I GOT THE PHONE. WHICH IS PURE BULLSHIT. THIS COMPANY IS THE WORST I HAVE EVER HAD TO DEAL WITH. AFTER HAVING A PHONE WITH THEM FOR ONLY 14 DAYS I WILL NO LONGER HAVE SERVICE WITH THEM AND WILL TELL EVERYONE TO AVOID THIS COMPANY LIKE IT WAS DEATH.

YES I KNOW CAPS IS YELLING DEAL WITH IT.

David

{ 10/04/2011 }

I use my phone once or twice a month and it is always out of time !! Then when I top up with another 20.00 the expired date stays the same. Be careful using this service, there is something using up our money that they are not telling us.

Jaxxon10

{ 10/01/2011 }

While affordable, I must say I'm VERY disappointed with Cricket PAYgo. I have YET to have a weekend that I actually receive texts or calls which are sent. What's the point of having the phone when it only works during the work week?

TK

{ 09/29/2011 }

I have been extrememly happy with my Cricket service thus far. I have the LG Optimus. This is a great phone - no problems technically, and no dropped calls. Internet service is very fast, call clarity is good, and as an added bonus, it has a great camera (for a cell phone).

My husband bought the Huawei Ascend II however, and is having problems with the phone powering itself down at random times. I personally think this is due to his use of the live wallpapers, as it seems to happen only during the times he has one of these activated - it doesn't matter which one he uses - it's the same with all of them. I could be wrong, but coincidentally, if he's using a live wallpaper, his phone will shut down at some point. I personally would not recommend his phone to anyone, and am trying to get him to get rid of it. On the upside, he does get great phone and internet service.

I also got my son to move from AT&T to Cricket - he'd get NO service in our house with AT&T, but once he switched to Cricket (and he did NOT buy a smartphone - just a basic, everyday phone), he's had not a single problem with dropped calls or bad reception.

I think people need to remember a couple things - Cricket is a fairly new company - if you're comparing it to AT&T or T-mobile, they're pretty "young". And they've come a long way in a short time. Coverage areas are expanding as well. I tossed the Cricket purchase idea around for a long time, but continued to hang with AT&T. When I finally decided to break down and leave AT&T myself after sheer frustration with dropping calls on a constant basis, I checked into Cricket again, and couldn't believe how much more coverage area they obtained. But truth be told I have a LOT less problems with Cricket than I ever had with AT&T - and don't let me get started about T-mobile (UGH!)....

All in all, if you want a good dependable service provider, I personally would highly recommend Cricket. Check your coverage area (like you would with any company) before you buy. And just a suggestion...DON'T buy the Huaweu Ascend II - LOL!

Steve B.

{ 09/29/2011 }

I just purchased a Cricket phone from the Appleton, WI store. I got the Vitality. So far I love it. Reception is clear, phone has so many features. Since Cricket has reworked their cell plans and added Muve Music it seems like they have their previous issues worked out for the better. The Muve music is amazing. I haven't tried their customer service yet, which was previously a problem, but thank you to Sarah from Best Buy and Michael from Cricket for your awesome service.

swhite

{ 09/21/2011 }

I've had Cricket for a little over a year now and it's the absolute WORST service ever!!! The phones are garbage and the service is terrible! I got to college 4 days a week and every time I'm at school, I got very little reception. Every time I send a text, 70% of the time I have to resend it because of "Sending Failed". Even when I have full signal, it'll still do it!!! So i'm sitting there, trying to send a text to one person like, "Alright" and i'll have to send it like 5 times!!! Worst cell phone service in history... You get what you pay for. CHEAP!

justin

{ 09/17/2011 }

cricket is the biggest joke ever i was always dropping calls and the calls that did go through where garbled the text messages would take hours to go through or send them 3 or 4 time annoying the recipient.there customer service is a joke too there non English speaking Indians that could never fix the problem.I switched to t mobile and couldn't be happier.I wouldn't recommend cricket to my worst enemy

lee e c

{ 09/16/2011 }

all the reviews are correct,,, worst service ever,, they told me i couldent call customer service for complaints against my phone..was told that billing couldnot turn my phn on was toldthat my phn could not be turned on untill i paid my bill,,i told them I PAID MY BILL! I HAVE CONFERMATION #...we cant help you here and after being on hold for literally 35 min and speakink to " a supervisor" she hung up on me quite rudely,,,,DO NOT BUY THERE SERVICE<CRICKET IS GROUP OF INCOMPENT PROVIDERS

Victoria

{ 09/14/2011 }

They suspend your account even when you have paid, you will get calls from people you don't know who hang up when you answer and their customer service is from India, so they can't really understand you. Further customer service can't help you since they have no power to adjust your account or set things straight. It is so bad. My boyfriend has only had minor problems with them, but most people I know hate them and have the same frustrations I have had.

jake o

{ 09/12/2011 }

DO NOT GET CRICKET. WORST phone service company ever! First: got new phone but could not activate since voicemail was still in use. After reps told me I was incorrect, I took phone into store to show them. THEN they agreed with me. Second: My phone get charges mysterious ringtone charges. This is a very specific set of key sequences. Finally able to reverse charges after 30 minute on phone to India. Third: no way to access account info on-line. Forth: I paid $14 in account and then it expires in 10 days. They did NOT tell me, even I confirmed it was good for 30 days. Apparently they weren't listening. Then they get defensive and whiny, saying its not their responsibility to tell me the top-off don't count the full 30 days unless I meet a minimum deposit. Liars, cheats, lazy, <explications and pejoratives follow>. DO NOT GET CRICKET

Cricket Criminals

{ 09/05/2011 }

Very unhappy with Cricket in general. They seem to be rip-off artists. I bought an LG Optimus C Android phone despite the fact that I HATE touch screens. I got it because I watched some You Tube reviews of the phone and seemed at the time the best phone for the plan rates, and I guess the fancy-shmancy of it sucked me in. My first mistake. The phone never gets more than 2 bars, and the internet crashes about 8 times in just a ten minute span, shuts off and powers back on by itself. I went to a corporate store where I was told that I would have to either buy a whole new phone or pay $21 to have this one replaced. Why? Because they sent me a defective phone? They said I would have to stand there and prove to them what the phone was doing before they even thought about replacing it for free. Yeah, because I just have that much time to do this.

I bought this phone because I'm moving into a relative's home who doesn't have internet and wanted to have access to email. I barely get this with this phone. My strategy today is to go into the corporate store and just tell them I plan to cancel the service altogether unless I get a replacement for the phone. Will they replace it? Nah, doubt it. Once a company gets successful, they also get arrogant and start treating their customers like shit. But I WILL cancel the service next month and try to sell the phone and go back to a simple T-Mobile messaging phone. Still have my SIM card and have never had any problem at all with them. Just hope the big merger doesn't go through.

Cellphone rant aside, can you guys either please learn how to spell or at least proofread before you post a comment? Makes you sound that much more intelligent.

mikey

{ 09/02/2011 }

It works ok in Phoenix however there are many dead zones and a lots of dropped calls. While in the car. Data cap is a joke at 1gb. My home happens to be in a great coverage area and i rarely have problems there. Like i stated before moving around town can be a nightmare. Bought the lg optimus which was a nice android phone when it works....web browsing cauzes the phone to freez up and restart itself. Took the phone back for a replacement. Cricket clerks were very nice and helpful. They of course could not duplicate the problem but did exchange it dor a new one. The new one has the same problems however do not seem to happen as often. Good thing they are no contract as i will probably not continue service with them and its back to tmobile where I had very little problems.

ML

{ 09/02/2011 }

WOW the worst service coverage. Never had bars when just leaving the city of Roch, NY - I'm talking just outside the city, Batavia etc.

NOW PISS POOR CUSTOMER CARE. Messed up my whole service just upgrading from 45 to Droid %% plan. I had basic 35 buck features - no kidding. For over 12 days. Run around run around. Had issues not being able to reach 611 Customer care for several days in a row. "All reps are busy try your call later, goodbye." E-mail issue and get generic responses, ohhh so sorry call 611 and they will happily resolve issue valued customer. HA my issue is I can not get through and the store says you need 611 tech support. Just BS.

Last straw (used them 9 months BTW)could not resolve similar issue on their end and 7/29-8/15 no way to get through and get help. Changed carriers and NEVER AGAIN! Can not understand Reps anyway and they clearly from my nine months experience, do not know their ass from a hole in the ground.

A little more money and committed 2 yrs again, but great CS and 24/7 help available - I am gone and BBB complaint filed.

Avoid Cricket. If you can not get a contract, Boost and Tmobile prepaid I have heard are awesome and just the same in price.

cheri

{ 08/31/2011 }

i hate it.nothing but one problem after another.nothing but droped calls or no service at all. it is service you can never count on.going back to verizon..CRICKRT IS A JOKE

Gary S.

{ 08/30/2011 }

Worst service ever!! Purchased phone for daughter when she turned 18 and moved 500 miles away to attend college. The day after she got the phone it stopped working. She took it to the store on S. McCarran Blvd. in Reno and they "had no idea what it was" and tried to charge her $85 to get a new phone. She told them it was only a day old and they said that the store didn't deal with that - she had to call the 800 number. I called and they said it was "locked" because they didn't have the serial number entered but would have it fixed within one hour since I was in the process of adding 2 more lines for my nephew and his mom. The phone didn't start working again. I called back and they it was all working but she had to enter some numbers and they could walk her through it over the phone. I asked how she could call if her phone wasn't working. Again she took it to the store for help and they couldn't figure it out and since it was online purchase she needed to deal with customer service. We decided to return all three phones since we had the 30 day money back guarantee and two had never been opened. I also paid for the extra insurance on all three. They said that the phones would need to arrive at the warehouse, get checked it, and could take up to 30 days before they even know they were rec'd for a refund. AVOID this rotten service. I went to Verizon.

Dan

{ 08/26/2011 }

First the customer servive is from India or someplace that they keep shifting you to another person. They just hang up.You call back and the same thing. Its the worst customer service I ever seen. The phone works ok sometimes. I am in a perfect location they said. Then they say there fixing there towers. On and on. I get 8-20 dropped calls in a 2 hour day. This is really bad. So I broke it and my neighbor ran it over with his truck. Bye bye cricket, Never again. Total junk.

Lokey

{ 08/26/2011 }

This carrier works great in certain areas and is a headache in others. Do yourself a favor and check the coverage map to make sure you're in the home coverage area before activating. It's hands down one of the best values on the market, but when it comes to the handsets, you do get what you pay for. Make sure to buy a decent phone. The Android phones all run well if you maintain them correctly. Don't buy a $29 phone and expect the service to work flawlessly. I would highly advise avoiding customer service seeing as all they do is refer you to a corporate location. Cricket is a great service if you live in a well covered Market. If you're in a rural area, you might want to look at trading in your first born for Att or Verizon.

CRIS

{ 08/26/2011 }

I WOULD PICK A BIG FAT ZERO FOR A STAR BUT THEY DO NOT HAVE THAT OPTION! BACK IN THE DAY THE "BRICK" WAS A BETTER PHONE AND SERVICE! THIS COMPANY COULD COST YOU OR YOUR LOVED ONE YOUR LIFE!!!!!! SERVICE IS A JOKE AND A LIE! CAN'T EVEN SPEAK WITH A CUSTOMER SERVICE AGENT I HAVE BEEN TRYING FOR TWO DAYS NOW! THERE ALWAYS BUSY AFTER GOING THREW ALL THE VOICE PROMPTS THEN IT HANGS UP ON YOU! DO NOT BUY THIS SERVICE PLEASE!! MY SON AND I WERE IN AN EMERGENCY SITUATION AND WE WERE NOT ALLOWED TO CALL 911!!!!!!!!!!!!!!!! I HAVE NOW CANCELLED MY SERVICE AND I AM SEEKING LEGAL COUNCIL! THIS COMPANY IS SHOULD NOT BE ALLOWED TO OPPERATE! RIP OFF!!!!!!!!!!!!! OH AND I'M SURE THIS POSTING WILL BE DELETED BUT MAYBE A FEW EYES WILL CATCH IT AND DO SOME HELP. DO NOT BUY! WARNING!!!!

Tcee

{ 08/20/2011 }

My husband and I have had Criket service for 4 years. We live in the Portland Metro are and have never had dropped calls. We have had some issue with texts begin sent two or three times but all and all the phone works great. I prefer to go into the store to make payments. If I am buying a phone or need help I go to a corporate store which is trained in resolving issues and giving you the help you need.
Most people, I believe, do not read the fine print on advertisements, online, or when they are purchacing. You should always do your research. Read reviews of the phone you want to buy. Check the coverage map of the company you want to use. My husband and I did this for every phone we purchaced and have been happy with them.
If you travel a lot Criket is probably not going to work for you. If you use your phone for business again probably not going to meet your needs. I like Cricket because there are no contracts there for no surprises with the bill.
You get what you pay for. If you want an outstanding phone that works every where in the USA then your going to pay 10 time more. If you want a decent phone that works well in your major area then you pay less. You would't expect 4 star service at motel 6?Pros vs. Cons you have to weight them out. I prefer Cricket because I get good service for the amount I paid.

LINDA HAYES

{ 08/20/2011 }

HORRIBLE SERVICE. I BOUGHT A CRCKT PHONE AT WALAT YESTERDY AND TOOK IT BACK TODAY. WHY IS WALMART CARRYNG THIS HORRIBLE COMPANY. IT TOOK ME 2 HRS TO GET THE PHONE ACTIVATED. EACH PERSON THAT DID NOT SPEAK HALF ENGLISH TRANSFERED ME TO ANOTHER AND ANOTHER. EVERY TIME I ASKED FOR A SUPERVISOR THEY HUNG UP ON ME. THEY FINALLY GOT IT ATIVATED AND IT WOULD BREAK UP EACH TIME I CALLED SOMEONE. THIS MORNING T DID NOT WORK AT ALL. WHAT A MESS. DO NOT BUY THIS PHONE OR SERVICE OR YOU WILL WISH YOU HAD NOT. WALMART ARE YOU LISTNING ????????????

jacqueline green

{ 08/20/2011 }

i thought cricket service was good until my phone stop working and the cricket store in rochester new york the corporate store didnt honor my warranty not only that they in such a hurry for me to buy another phone. cricket isnt what it used to be the customer service on ridge hudson plaza is awful they are turning customers away i switched to another company im glad i did so i dont have to see their stupidity. cricket will be going down soon.

Kathleen

{ 08/17/2011 }

Cricket is THE worst cell phone service provider out there. I paid for the service for a year, and calls were regularly dropped, I never had service in my house, etc. I only chose them because I didn't want a contract. Now, I canceled my service in July (I called twice to confirm) and they have still billed me for August. I called again to contest the charge, and was told it would be refunded. Now, over a week later it has not. Since my account has been officially cancelled, I can't even get through to them on the phone to follow up about the additional month's charge. I asked for a confirmation email and they are unable to send one. Cheap product and service, and they've taken an extra month's charge from me. I'm so outraged and disgusted as this company.

BlueGardenia48

{ 08/17/2011 }

poor email connectivity, dead zones in the Houston area where the phone plainly does not work and now regular users are not allowed to load photos on facebook! that did it, I changed companies after adding $45.00 to my pay-as-you go phone only to find out that after switching to another company they would not reimburse me the unused money. That is just a confirmation of a cheap company culture and a cheap product. I should have expected it, but I hoped they ran their business like most people, with integrity. Goodbye Cricket! thumbs down!

ajax

{ 08/17/2011 }

got the mauve phone when Cricket bought out pocket. Worse customer service. Have to call them on a land line because their customer service wont except calls from my phone. Half the text I send get a message canceled response. Keep getting subscription canceled for the mauve music feature. When i did get customer service they told me to take it to a cricket store and let them deal with it. Worse company ever.

Laura

{ 08/12/2011 }

I am a Cricket Customer. Over 1/2 of my calls are dropped. I dont get reception in my apartment & their Customer Service is outsourced to India- This is a cheap service and you pay for what you get.

Mason

{ 08/10/2011 }

I have had Cricket Wireless since mid June, in response to the commercial to switch your activated phone for a Android powered phone. I have the Sanyo Zio, and now that it is August, and I have not had much problems with Cricket Wireless. Customer Service called me in mid July to ask how I liked my phone. I had a bit of a hard time understanding him since he had a heavy Indian accent, but it was not unbearable. The biggest problem I have with Cricket Wireless is that in areas that have low service bars (or none) I send text messages, and it would say it will not send, but in fact, it would send 5+ times, annoying receiving clients. Another problem is that I keep on getting 3rd party advertisements on texts asking me to bring my phone to get a discount. I also keep getting texts from Cricket saying about the problems about these third party advertisements, and to ignore them. They are not overwhelming and only happen about once every two weeks or less. Customer service is not the best, but if you treat them with respect, they will give it back. They are trying their hardest. (From what I experienced) I'll stay with Cricket, but I will only deal with my problems at my local Cricket Wireless store as the employees are very helpful.

Truth

{ 07/31/2011 }

I get calls from people I don't know in a language I don't know. My texts are slow. My phone's battery is weak. The touchscreen sucks. It's been a month, but I think I want my money back.

Britny

{ 07/29/2011 }

Cricket prepaid wireless is the worst service to go with. The service is always interrupted customer service is poor. Its very hard to get in touch with customer service. I would not reccommend Cricket to anyone.

Sophie

{ 07/28/2011 }

I got the new Muve Music phone and I've dealt with Customer Service twice today due to the fact that I keep getting the "Your service is expired" message whenever I attempt to start up the app. I've had this phone for literally two days it still does not work even after they said it would after 24 hours. And then one lady on customer service told me that to even access the app I may have to have 4 or 5 bars. Um I have never had more than 3 bars in my home. My previous phone had horrible service but was a pretty great phone as it lasted about a year and a half before the touch screen gave out; and it wasn't a cheap-o phone. I only slightly recommend Cricket as it is a good way to save money, but it is definitely not worth the hassle of dealing with foreign people who don't know how to help you and having horrible service.

Tony

{ 07/27/2011 }

WORST EVER. I prepaid ahead all the time so my phone would never get shut off. I signed a new contract wioth T-mobile as I previously had them and never had dropped calls or no conections like I did ALL the time with cricket. They refused to "port" my numbr over to T-mobile until after a day after my new billing cycle started so that they could keep my credit balance. I called them two days before and they sadi not to worry as the port change request was before th new billing cycle. Now the cricket store is saying no refund and I cannot get anyone in the billing depratment because I don't have a valid account. Sevice is below one star but that is all I can give here on this sight. Like you have always been told if it's too good to be true....it probably is! I filed a complaint at FCC.Gov if a lot of others do....maybe something will be done about them!

BigSky

{ 07/24/2011 }

I had read so many bad reviews about Cricket that I hesitated for a while to sign on with it. I finally decided to give it a try, and I am very glad that I did. The service has been very good. In 30 days, I only have had interruption in data service for two hours due to network maintenance.

I picked the Blackberry service. The Cricket persons at the office I went to sign up were beyong helpul explaining all the details, the fine print, and even showing me how to get the most use out of my bb. Extremely friendly and very happy to help. I also have called customer service. Wherever it is at, it does not matter. Cricket's customer service has been very good as well and helped me troubleshoot and resolve my original issue in one day. I have not experienced even one of the terrible stories that I have read on several websites.

I live in a major city. I love the fact that I have unlimited everything, everything! Calls, texting, data, Internet surfing. All for under $60 a month. If I ever used (or abused) Interenet service (downloading) the data rate slows up, but I never will be charged extra for anything. Slowing down downloads and Internet service is a reality that soon all wireless carriers will have to face as the most practical solution to address the ever-increasing demand for broadband communication from everybody.

I read stories about getting stuck with high roaming charges also. As I see it so far, my phone will not get charged roaming fees if I do not have funds deposited in my Cricket account for that. Phone is set up to not work if roaming.

I don't work for Cricket, I have no stake in it. I merely am sharing my experience with it. I could not be happier. Great service and support! Highly recommended. And dollar for dollar, it beats the competition, every one of the other carriers, hands down for service, features, and price! AND NO CONTRACT!

Gab

{ 07/16/2011 }

Simply awful. I did the trade in your old phone and get a new smart phone "deal" they are supoposed to switch over your old number and everything. As of now (3 weeks later) they have yet to do this. I have called them and my old cell phone company several times. They are apparently trying very very hard, but my old company says they havent heard anything. The advertised phone was unavailable, so i had to get a Sanyo Zio, which cost me $30 more. Not to big of a deal. I was given a small piece of paper to write down all my contacts on, so i could transfer all of my contacts by hand. They of course took my old cell phone to make sure i wouldn't be going back to my old company.
On top of all these issues I get terrible reception. And the phone roams, ALL THE TIME! Which means i can only text, and theres about a 25% chance i won't recieve my messages. I personally dont mind texting too much, however when i am out of town and driving calling is a much much safer, (and not to mention more legal) option. Overall this mistake has cost me over $200 this month (i went ahead and had to buy a new phone with my old company) So if your thinking about switching to CricKet, DONT! go with one of the better much cheaper no contract providers.

Luc

{ 07/15/2011 }

Cricket phone company is on my mind. They are a terrible company. They offer deals online but then wont honor them just because our address doesn't work with their faulty computer system, they wont fix the problem, and they don't care about us as paying customers.

Moving on in TN

{ 07/11/2011 }

Terrible Customer service. They do not know how to help and only pass you on to someone else who is supposed to call you in 72 to 90 hours. (Really!! That long to get help!) Also cannot understand the reps as they are in India. Went to another cell phone company and got just as good of a deal and treated much better. Do no use Cricket unless you are looking to frustrate yourself.

Lisa

{ 07/03/2011 }

It is a great price for unlimited talk, text and internet. I paid that price just for unlimited talk with a leading provider.

Poor customer service - they bounce you between the store and the overseas people who can never answer any questions but direct you back to the store who directs you back to them. They respond to emailed inquiries with an automated response and don't followup.

It could be the handset (Huawei Ascend) but the Internet goes out for hours and then inexplicably comes back on.

Being charged a $3 transaction fee is not a problem except when, to avoid the transaction fee, you pay for several months at a time and at the end of the time, the transaction fees for those months you prepaid total up and they add them back on.

I would recommend the service to a friend due to the price for the services but let them know about the things the commercials do not tell you: monthly service fee (not per transaction fee) regardless of whether you pay months in advance and poor customer service when you have an issue. My service guy uses his calculator rather than a computer with a set price and fees. He estimates and sends that in.

Alex

{ 07/03/2011 }

I recently brought a Lg optimus C from cricket. I’m satisfied with my phone and service. It runs like any other android phone for att or T-Mobile. My previous carrier was att and i had an IPhone. I had more drop calls with att service than i did with cricket so far. I enjoy the monthly plan for 55 dollars a month and would recommend the phone to any of my friends

Dave

{ 07/01/2011 }

Cricket wireless is crap! It is probably the worst value in wireless.

I got their service 2 days ago with a Sanyo Zio phone. There was literally no data connection where I live in the Portland Metro which is of course completely contrary to their coverage maps. I spent 45 minutes the first night talking to tech support to no avail at which point I was told I could return the device and get a refund. Little did I know, since I was not informed of their return policy when I purchased the service, that once you have made more than 30 minutes of calls to anyone (tech support included) you cannot return a device. Not to mention the fact that the battery cover broke while I removed it using their removal instructions making it more impossible for a return. I was also informed that monthly service are non refundable. What a complete scam! I'm out $160.00! DO NOT PURCHASE THEIR SERVICE

yuakaw

{ 06/29/2011 }

There are many Cricket dealers in our area(Portland) but you should check before you buy it.

I got Cricket phone in March and after the rebate,I paid only $74.99 for Samsung Messager Touch with $35 month plan.
I thought is was a good deal but it was n't.

The problem is I can text well any times my area but the phone coverage is very bad. I cannot hear the voice clearly when I talk to someone.
This is the big problem.

Also I accidentally broke my phone(LCD),the agent told me that I need to buy a new phone. Somehow, same phone cost $139.00 now.I do not want to pay $139 so I change to Boost mobile.

erica

{ 06/24/2011 }

coustumers service is horrible on the phone or in person. not worth it!

SLW

{ 06/20/2011 }

I switched to Cricket after a friend persuaded me, and because Cricket had the first Android phone for bad credit pay as you go customers like me. Its a decision I regret deeply. Their auto-billing policies are unbelievable. First month, they took out their auto pay 7 days early, and a number of checks bounced because I had not budgeted for the payment being withdrawn then. It was explained to me that the payment could be taken out up to 10 days before my chosen date, and 10 days after. So, a 20 day window. 20 days??? That's ridiculous. Plus the dropped calls, the no 3g/internet connection, not receiving text messages, a phone that is broken 4 months after purchase... the list of things wrong is endless. I switched from Virgin Mobile, despite being perfectly happy with them. And I'm switching back to Virgin Mobile again, and putting the nightmare of Cricket behind me.

oksofar

{ 06/16/2011 }

The web promotion for a free Android phone at the Cricket stores is a scam. The web site, flyers in the store, and even the clerk said the Android would be free with a trade in, as long as the traded phone was active. I went home to get the charger and write down my contacts so I could return for my new phone. I was then rudely told I wasn't eligible because the trade in was a prepaid from Straight Talk and not a contract carrier's phone. FALSE ADVERTISING! Nevermind I was told I could trade an hour before. The offer got jerked away. Last I checked, CRICKET had no contract, so why does my trade in need one?

pizzagirl

{ 06/14/2011 }

I had cricket a while back and they were okay. I always had issues with my messages. they were slow. Their coverage is also limited. Their prices are great on their phones and plans,but their service is very sketchy.

roc

{ 06/14/2011 }

good service, good price, but MISERABLE CUSTOMER SERVICE, EIHER BY CALL IN OR ON LINE. ON LINE IS INACCURATE AND CANNOT BE CORRECTED EITHER AT A CRICKET STORE OR BY CALLING CUSTOMER SERVICE.

Billy Heaton

{ 06/14/2011 }

I cancelled because of Cricket customer service. I Visit my girlfriend alot and she lives out of my service area by like 1.5 miles. I called and had a roaming package added for that reason, even thogh I hardly ever used the actual roaming because of the fact that I would get to her house late and leave early the next morning to go to work.....INSIDE MY SERVICE AREA.......Little did I know that I was being charged for the roaming minutes even INSIDE my own area. I had my phone (Hauwei Ascend w/$55 a month android plan) which was unlimited everything, because it was an Android, set to automatic. I consistantly tried to get cricket to fix the problem, or at least give me a credit to my account, to no avail. They at one point, even misunderstood what I had said while on the phone with customer service, and switched my adress to my girlfriends address. Then when I called and asked why my phone was charging me roaming even when inside of my area, all they could say was.....I apologize for the inconvenience sir. They even told me that the reason I was not to recieve a credit for the $70.00 extra that i spent in one month on roaming (on top of my $55.00 monthly bill) and that all they could do is reccomend that I move back inside of my actual calling area. I preceded to explain that I did live inside of my area and that a service rep had changed my address on the account while checking to see how far out of the calling area my girlfriends house was, they said there was nothing that they could do for me. I would not reccommend cricket service to anyone!!!!!! I was a loyal cricket customer for years, only to be constantly irritated and angered by the customer service department. The last two weeks of my service I spent about 18 total hours on the phone trying to explain to them that they are rediculously apologetic with absolutely no remorse or attempts to make the problem right. Get at&t or verizon, you are better off.

Brenda

{ 06/13/2011 }

On 6/6/11 I ordered 2 cells phones online (Huawei).Cricket promised I would receive the cells phones following day before 8pm by Fedex. My disappoint is that I still HAVE NOT received my phones which I paid in full plus paid first month service.Fedex says the phone got lost somehow and that I needto call cricket so they can send me a new order. Did that already called customer service and web service and cricket tells me that it will take 3 to 5 business days to receive a new order but before they do they have to wait until fedex investigates the problem then cricket will send me a new order. Well its been more than 5 days and I'm still without a phone. I'm so angry at cricket because instead of cricket helping me they prefer to investigate the problem first then they will help the customer. And Yes what really rages me is that the call customer service is in India not in the states. Cricket you really stink because Im still waiting for my phones that I paid for in full and cricket left me phone less and I have to be using someone else cell to call customer service!!!Has anyone gotten a direct number to anyone in the states???????

mad customer

{ 06/13/2011 }

THIS COMPANY IS A JOKE. I PAID FOR THE FIRST MONTH OF SERVICE ON A BROADWAVE. THEY COULDNT GET IT GOING THAT DAY OR THE NEXT. THEN I ASKED FOR MY MONEY BACK AND THEY WOULDNT GIVE IT BACK TO ME. I WOULDNT USE THIS PHONE COMPANY FOR ANYTHING, TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!

joel

{ 06/04/2011 }

i have had service for about a yr i hav the same problems no messages being receivd or pple tell me im sening them messages and there is no outbox its very annoying bcause none of the workers know whats going on worst service ever

Tim O'Connor

{ 06/03/2011 }

Really i would like my rating to be a -10 the customer service is terribul, i made a payment last night with my debit card and it shows i have four bucks on my account and it wont let me use my phone! i went to the bank to prove that i paid my bill, they still wouldnt help me, the kicked me out of the store for getting upset, they treated me like crap. i will never use cricket again.

spokane washington, division and mission stor

angry customer

{ 06/02/2011 }

I've had Cricket for over a year now and uuggghhhh. I got ppl telling me they're texting me and I get nothing. Yesterday, my stepmom was calling and calling and texting me and I only got 1 of the texts. IDK if it's just me, but damn I NEVER had problems like this with any phone company and I had Alltel back in 2006. Honestly, there is no solution to contract phone, they're simply the best and worth every penny cause you never get problems like this. That's why I'm geting an iPhone cause you simply get what you pay for and in my case, haa that's totally true

zack

{ 05/30/2011 }

ive had cricket full servce for like 2months now and service is decent and i have a nice phone but bout 2 weeks ago my mother showed me an inappropriate message that got sent to her and have no idea how that happened i was embarrased and sinc all cricket oud say is that it happens sometimes i cancelled my acct they also gave me the biggest run around tryig to cancel call the 800 number no u have to go to the store bunch of morons

carl

{ 05/29/2011 }

ii have full cricket service and also have been experiencing the similar issue customer service s horrible and my phone also sends text messages at its own will and alsosays i have voicemails when i do not, no help at all

bill

{ 05/28/2011 }

cricket tanks there servece is horrible i am always recieving weird messages from there 800 number then you cn never get ahold of noone

Nancy

{ 05/28/2011 }

i thought it would be a great service really cheap and good looking phones, well i got the Huawein and it keeps locking on me and sending ghost messages, my daughter kept textng me and telling me i was asking where she was or if she had money...it was strange i called cricket about issues with the device and all they did was change my number but it kept happening, cancelled my service

frank klatil

{ 05/27/2011 }

I bought a cricket phone for my daughter who was traveling to Seattle. On the first day when she called home, the phone worked OK and I also texted her several messages, but on the second day when I tried to send her a text message, I received an error message that the phone number was not a valid number.
when I tried to return the phone on the following day, I was told that "the system" was down and no returns could be made. They told me to TRY some other day. I decided to call the store before trying again only to find out that nobody answered the phone. They just let it ring. I had no other choice but to go to the store again. A sales person told me with a smile that "the system" was still down and no returns could be processed. This time I asked to talk to the store manager. It took a long time (like in a car dealership) for the manager to emerge. After a while the manager decided that they should take the phone back and instructed his employee to process the return.
This was very unpleasant experience and I would recommend staying away from this company.

Beth

{ 05/26/2011 }

Well, I think the phones and the prices are good, but you REALLY have to check your area before using them.

We bought three Cricket phones from a local WalMart six miles from our house. When we tried to activate them, we had a hard time. Then we had to get numbers with a prefix in a different city.
Then, when trying to call each other (the main reason we got them - for transportation purposes), it was always roaming, no matter where we were! We even tried my son standing outside our house and calling me. He got the roaming notice!

So, all three phones went back.
Nowadays, WalMart has something that allows you to type in your zip code to see if it will work in your area. I hope they are right. I just bought another phone from another service to see if it works any better. We already have a family plan with another company, but we can't add another phone on to it! (eye roll times two)

Too bad they are not more organized and have more coverage areas. It might work great if you live in a metro area, but if you live in a small town like we do, the odds are good that it isn't going to goo too well for you.

MegHan

{ 05/23/2011 }

Pricing is great, phone is cool. I have the Huawei Ascend. I have had problems though. I was locked out of my phone when my son got a hold of it and I could not remember the google account password. The store in my town was a butt about it, but I went to another store and they just gave me a new phone. The new phone worked great until yesterday. I was in the middle of nowhere at my cousins house and my boyfriend called me, we were talking fine, I said I would call him back. I sent a text. Then I was going to call him back and the phone would not turn on. It had 1/2 a battery left so idk what happened. I am going to the store tomorrow to see what they will do. I will stay with cricket because Verizon was just too expensive to stay up to date with technology. Verizon by far has the best customer service and coverage however because Cricket has such a great price I have to stay with them. It just makes sense.

Susana

{ 05/18/2011 }

I don't see what all the fuss is about. If you go to an honest store (the ones with mexican americans in them while will most likely be young) everything will go fine 'cause they have criKet phones too and they know how to fix them most days. A lot of my friend have criket and myself included have had it for a long time and no problems. My phone have always worked great untill I did something stupid to them. I even got a call from a representive that spoke great english asking me how my service was going, and I said great, 'cause it was. And even now, it's going great and I have the broadband and the Huawei and they are both great. I don't see what all the fuss is about, I guess only people that have a hard time with the service come complain, and I'm sure other companies have similar little forums er whatever as this. Give it a try, after all, no contract, no compromise. You can give it up and sell the phone and swich carriers easily.

cricket customer

{ 05/17/2011 }

I really frustrated with cricket right now, i have been with them since 08, my husband bought me the Huawei not so long ago and was working perfect, but now i have like 3 weeks that i cant receive no mms from some of my relatives that have at&t, before i did, so i called customer service about the problem well some Hindu guy answered and i couldnt understand a word he was saying, but i was patient and managed to understand a bit, he told me to take the battery out for about 2 minutes so i did, it still doesnt receive no at&t mms. so i went personally to the cricket store to see if someone could help me, all i got was it wasnt there service that it was at&t's service that wasnt letting me receive mms. What cricket should do is hire ppl that know what they are talking about.Now i want to switch to boost mobile or virgin mobile but dont knnow which is better.

Guest

{ 05/15/2011 }

Customer support is what made me cancel my accounts. 5hrs on the phone, trying to get my account(s) yes plural....They screwed them ALL up when I only should of had "one"! Demanded me "that any more changes I would have to go find a local retailer to prove who I was & get any new accounts information"? What..no I am retuning all the equipt. & demanding a refund Too!!!

benny

{ 05/14/2011 }

worst company ever ,please dont even think about having business with them,i know that they are cheap ,but really not worth it.

Betty

{ 05/13/2011 }

I am so disappointed with crickets defective equipment. I have only had my phone for 3 months and I had to take the phone back because it wouldn't fully download.They told me it was due to water damage,but my phone has never been near any water. I asked the sales guy how did he figured that and he said because the little strip on the battery turns pick. Then he say he don't see any water damage inside the phone, then he said it could of been because of sweat. I feel so stupid I didn't get insurance on the phone. So now I'm stuck with this phone and can't use it. I think if it's only been 3 months I've had the phone the that cricket should have it fixed or replace. I WILL NEVER BUY ANYTHING FROM CRICKET AGAIN! I AM TRULY PISSED OFF! If I could rate you guys I would rate u a 0.

Rob

{ 05/13/2011 }

Terrible company. I was a customer with them for 3 years and about 3 months ago paid $150 for a smart phone. 2 days ago my service stopped working, called cricket and it seems to be their policy to blame the phone and not their service and thats where it stands. Sorry cricket but my phone is not going to make it say 'sorry this number is not in service' when someone calls me. Went and got Tmobile, $20 more a month but better phones and no BS. Now I shall sue Cricket for the month of service I didnt get and the $150 I paid for the phone.

Cathy B

{ 05/13/2011 }

NOT GETTING YOUR MESSAGE BY PRESSING 1.If you have phone problems don't bring it to cricket it just might be the service not the phone. Price looked very appealing but service sucks. Had problems with a phone I purchased through cricket they tried to get me to get another phone. My samsung phone was working fine only I was not getting my message (inside job) and I was not the only one. I discovered it was not the phone but the service. The service team at the store stated had to upgrade the software to fit there program.They take it to the back where you can't see what they are doing. 3days later phone was completly out my memory card was missing. They asked me lol did I loose my memory card..ha!ha! and they stated phone had to be replace. Don't get had like I did, I think this was a sales opt to get me out of the phone I purchase before. Don't bring it to the store for phone problems if they do anything they will distroy the phone. It is not samsung its cricket.

P. Michelle

{ 05/12/2011 }

I bought the Muve Music phone and when I received it nearly 2 weeks ago the Muve music function did not work. It gives an error message that says the music function is expired and to call customer service. Customer service and technical support are located in another country and the people who answer the phone barely speak english. It is difficult to even understand what they are saying. For almost 2 weeks I have been given the run around, promised a return phone call from a manager or a higher level technical support person....but no one ever calls back. EVER. Customer service is a big fat zero and they really don't care whether you are happy or not. Cricket bills itself as "the best value in wireless", but value is not defined by lower cost alone. Value also means quality, and Cricket quality is less than none. Don't waste your money on anything this company provides!

Guest

{ 05/12/2011 }

do yourself a favor whatever you do, do not go to boost you will be very sorry. had the phone for one month it would not charge i called cricket that took me one hour to reach customer service god knows where they were at to have them tell me sorry the new phone i bought from them was only a thirty day warranty that was a joke. i am kind of glad the old story you get what you pay for is the truth ther phone servis was bad to so i switched back to boost!!!!!!!!!!!!my advice go without a phone till you can spend a little more because sooner or later you will switch for quality

Charlotte

{ 05/11/2011 }

I have a huge problem with cricket. I have several lines thru Cricket for my children and recently picked up the new android phone for my daughter. shes had it for 4 months now and then 3 days ago the screen stopped working. This phone was purchased with a warranty. We went in today to have the phone replaced and they started screaming at us and said they were not going to replace. They were very rude and nasty. I spend over $300 a month with cricket. When I am treated like garbage from people who are being paid to help me I refuse to do anymore business with them.I recommend that NO ONE DOES BUSINESS WITH CRICKET AT ALL. IM GOING TO VIRGIN MOBILE TO SPEND MY $300

Jessica B

{ 05/07/2011 }

HORRIBLE service. Advertised 3G Network must be missing a period prior to it because it runs like the .3G network....EXTREMELY slow. Pages take forever to load and I'm always being kicked off.

Multiple text msgs are sent..sometimes as many as five when the phone is actually tellying you that it was never sent.

Customer service is a joke, have heard horror stories from many of their customers regarding overbilling and employees lining their pockets with the extra cash.

Stay away from this carrier!

Chris Behnke

{ 05/07/2011 }

If I could rate this service a ZERO I would! Customer Service reps are extremely uneducated...you get the run-around with every issue. Just when you finally think the issue has been fixed, it hasn't been.

Continuos dropped calls no matter where you are. I get better service in my home than I do outside, and even then it is impossible to understand the person on the other end...every other word is broken up.

When you send a text msg you ALWAYS get the response that your message could not be sent, but in actuality it has been sent 5 times...very annoying! I was told that this was a result of the phone I purchased, but that is not the case as it has happened with ALL 4 phones. The most recent being their "top of the line Android."

My wife and I have dealt with Cricket for 2 years in an effort to save money, but it is NOT worth the savings. I'm always about saving money, but this is not the way to do it! STAY AWAY if possible!

Cathy Stevens

{ 05/03/2011 }

Cricket Customer Service is the worst, that's if you can get a hold of them. Worse yet, their corporate office in San Diego, the President's office and the Investor Relations office do not respond to call, faxes or letters. The online system shuts down and you cant pull up your account to pay it! Cricket is the worst, imagine contacting the President/CEO of the company and he ignores the customer base. Horrible customer service!

catherine

{ 05/01/2011 }

Just fell for the $50 rebate offer on the LG; BEWARE, it is only in a few obscure areas, which is not obvious from the way they market it. Lousy!

Las Vegas Guy

{ 04/29/2011 }

I ordered my phone and $35 monthly service online. Received the phone in 2 days. I turn the phone on it says dial *228 to program. I dialed it "Were sorry were unable to program your phone" I have called 3 different numbers. Finally after being on hold over an hour I get some guy in India. He looks up my order number and tells me "oh your account was never setup" WHAT? "I will submit a support ticket for you. They will get back to you within 48 hours. Hmm It's friday and now they tell me oh I will have service on Monday! I'm really not liking this from the beginning. Customer service does not exist. I'm going into a local corporate store and praying they can resolve this for me. After reading all the nightmares now I have lost faith in this low rate company.

Scott

{ 04/29/2011 }

I honestly don't know what all the whining is all about. I had Cricket about a year ago for 6 months and it worked just fine. I reactivated the phone a few weeks ago at a corporate store, and it was a breeze - again, everything works fine. Call quality is adequate, I've never had a call dropped. Hey, for thirty-five bucks a month, it's plenty good for me.

felicia

{ 04/28/2011 }

The Samsung touch screen phone is not worth the money. I spent over $150 for this phone it and it didn't even last 6months.I take good care of my phone and never drop it. All the other phones have lasted me for years. not this one. i will never again buy any phone from cricket again.

Chuck

{ 04/27/2011 }

Worst customer service I have ever experienced. I kept getting third party promotional texts from Cricket at all hours of the day. Took three weeks for them to confirm there was an issue, and then they could not resolve it. I was told I would get a refund, I never did. Finally an english speaking person was honest enough to tell me that my refund would never have gone through, even though it was there fault. I spent hours on the phone with people who can't handle your problem or who can't understand what you are telling them because of the language barrier. I filed with the Better Business Bureau. Never ever get Cricket, cheap phones, cheap service.

daniel

{ 04/25/2011 }

donde puedo hacermi pago de crycket en new york es q ya se m vense elplan

CaptStoneWall

{ 04/24/2011 }

I love my cricket Ascend! $55 a month, unlimited Android service NATIONWIDE!! Unbeatable. I use the navigation system all the time. I notice people recommending corp stores, I like having a cell phone dealer, better pricing and someone to help, with customer service or questions. The issue with customer service..is its just that, cricket will not even answer the phone if your late...so don't be late. That simple. If you want steady reliable service, think about this, nationwide coverage unlimited data plans at $55, then check there coverage map, its bigger the sprint, tmobile or boost. I give them 5 stars for value and excellent customer service, key word, customer, not deadbeat late people.

hmm

{ 04/23/2011 }

Ive been using cricket for a little under a year now, I dont really care for the customer service(and no one else does). I get decent to great signal everywhere I go and as advertised its cheap. Ive used two smart phones, and for some reason the mic on the phone seems to always be defective. and the mic issues always occur right after the return policy duration has been fulfilled.(10 days) or (30mins use) (BS) I'm kinda getting sick of getting phone replacements, buuuuuut then again, you kinda get what you pay for... and also the bad side is, when girls see you with a cricket phone they automatically assume you are poor and or have bad credit. sad...

SJ

{ 04/23/2011 }

I decided to get my kids Cricket Wireless for Christmas over a year ago. I immediately signed up for automatic payment so that their service would not be interupted. The auto payment worked the first month, but then the auto-payment turned off on its own and did not charge my card when the next months bill came due and they cut off the service to my kids phones. I called Cricket and had them set up the auto payment and again, it worked the following month, but then turned itself off . . . well you can guess the rest. Needless to say, this has been the sotry for over a year now. Not only that, but try to talk with a customer service rep. The only phone numbers they advertise on their website is either the "order now" number or a automatic payment number. To get a phone number for a human I had to call the "order now" number and ask the salesperson for the phone number to speak to a human about my bill and/or service. This is rediculous. If you're at home and don't travel outside of your region, the service was fine. But, if you travel outside your region, you'll lose service. HORRIBLE. I am planning on moving over to Boost Mobile. Boost has received great reviews and is considered at the top of the list with JD Powers.

sweety

{ 04/20/2011 }

The call is constantly being cut off! What the hell is this service doing? They do not do exchange even though I want to keep the service and change to another phone and it is within 30 days. They have a policy of if you use more than 30 mins, you can't exchange the phone. I guess their service, signals and phones are all sucks! I have an urge to just throw everything into the bin now and get over it, get a new service somewhere else!

Debi

{ 04/19/2011 }

I got a cricket after I disconnected my land line.
My calls would be nice to hear, they cut out constantly. The people I call are getting tired of the service because I am always saying what, due to losing their voices.
Ive been to the store twice, three times counting todays visit. Ive gotten three phones saying they would be better. I walked out of the store last week, made a call, and it kept cutting out, they said they had to hear the problem before they could diagnose it, luckily my brother called and I handed it to the representitive, who said oh thats strange. They put out a service through corporate and said I would be called, NOT!
I am looking at another server, isnt the purpose of a phone is to be able to talk to people???? UGH!

shiloh91

{ 04/15/2011 }

I'm going for 4 stars right now. I just got the EVDO broadband for my laptop. Went to corp store, talked to live person, setup in 5 min, paid cash, got receipt & now able to surf the web for schooling. Local communications co wanted to charge me $50+ for broadband to my house & it would not have been able to "travel" with me. $40 service "seems" today to be good deal. Was going to switch cell phone to Cricket, but after reading these reviews, will wait on cricket cell phone. Am currently with Boost mobile 5 years on cell. Will just change plan to pay-as-u-go to save money.

Courtney

{ 04/14/2011 }

HORRIBLE DO NOT BUY CRICKET. I tried to order a phone off their website to get the discount on the phone. When I entered my credit card number it said it failed, I thought i entered something wrong and tried it a couple different times. I then called the sales dept and tried it that way, the guy ran it through twice and could still not get it to go through. I knew there was enough money in the account by I decided to check anyways. Turns out cricket charged my bank account NINE TIMES for 250 dollars! OVER 2 GRAND was taken which left me with 8 dollars in my account to last 2 weeks! The next day automatic payments started going out and charging me 40 dollar nsf fees. I called every phone number I could for Cricket each time I got a different answer WITH NO HELP. They said there is nothing they can do, and my bank said unless Cricket contacted them and said the transactions was an error it would be 10 business days before I could dispute the charges. When I asked Cricket if they could please call my bank they said "they are not authorized to do that, or that the bank has to call them" Which banks WILL NOT do. Some people told me it would be 24 hours before the money was put back, some told me 3 days some told me 30! and do I get anything for the 40 dollar nsf fee?? NO, do I have money to buy groceries for my family?? NO. So now, being 3 days later, I get my phone in the mail. I CANT EVEN USE IT. I try to activate it and they say they are unable to activate because of technical difficulties they are having with their system and to call back in 24 hours. FINE, I call back in 24 hours, and GET THE SAME DAMN ANSWER FROM A PERSON WHO BARELY SPEAKS ENGLISH. PLEASE PLEASE PLEASE do NOT buy a Cricket Wireless phone, you will regret it. There is also at the time being NO tech support number. Only sales, and web support which none of speak English well. Hopefully I'll get my phone working sometime this MONTH.

cricket is a fraud

{ 04/13/2011 }

sure the service is cheap but you get what you pay for...my card was charged incorrectly and they suspended my account. It took 3 days to resolve and finally service was restored. if there was a way to give a negative rating...

No Good Cricket

{ 04/12/2011 }

The worst customer service EVER!!!! I pay my bill on time and still shut off my service. Paying online never works and to pay extra fee to go in the store to pay or pay over the phone, big time joke. Why even have online service if you can't use it. Cricket needs english speaking customer service reps for people to understand their problems. Soon as the economy gets better Cricket will sink like a lead ship.......

tttodds

{ 04/11/2011 }

Zio, was nonstop probs and hours on phone with cust service. Corp store refused because bought online. Service sucks, sound horrible, drops calls all day long. Need a new service but cost is great.

JP

{ 04/10/2011 }

Horrid. I can't imagine who would give this horrible company 5 stars. They have the absolute customer service, and they give you the run around like crazy and worst of all the customer service reps lie to you. A sad company. I guess people will put up with any thing to save money!

Elizabeth

{ 04/08/2011 }

Cricket's customer service is impossible to contact online or via phone. My number was disconnected within 6 hours of an auto-pay that failed, after making on-time payments for almost two years. I was informed by text at the time of the incident, and tried to call the number given to pay alternately, but my phone would not access the customer service number. I looked online and tried to email them, but they refuse to acknowledge a disconnected number on their system. To email customer service, you have to have your phone number and your account number, and I was never given an account number. I have no way to contact cricket, and I think it is outrageous to be disconnected less than six hours after my first auto-pay malfunction.

C Alvarado

{ 04/06/2011 }

Cricket Wireless is scandalous. I tried to cancel my wireless service for three days and each time was told that there system was updating and I would have to call back in an hour. Finally I called back in five minutes and said I was going to be out of the country and was in the service and they cancelled my service immediately. I will never use Cricket again.

JimInPhila

{ 04/06/2011 }

Sorry and very shocked at the people who are having negative issues with Cricket since it been a dream come true for me.
I'll stress
--GO TO A CORPORATE STORE
--TALK TO A SALES REP, FACE TO FACE,
--GET A RECEIPT IN YOUR HAND.
It really is that simple.

Tony

{ 04/04/2011 }

Their customer service is the worst I have dealt with. Paid for 2 phones and received them in the mail. They worked for a few days and then suddenly turned off. I called Cricket and they say they cannot see where my payment had been made. I ask them how did I receive 2 Android phones in the mail less than a week earlier if they didn't receive any payment and they have no excuses. I should have known better than going with this notoriously terrible service. The reviews you read about Cricket are ever so true. Going back to Verizon after dealing with this excuse for a tel company.

r2ready

{ 04/04/2011 }

no fees ha ha 3.00 for this 2.00 for that to pay them they charge you a fee run like hell they lie. in all there adds

pat ward

{ 04/04/2011 }

i am so tired of cricket. if anyone knows where i can still pay 50.00/month, no plan, unlimited talk and text and web, please advise. cricket takes in pymts but still cuts off service, too many techn problems with their system, took over a Year to remove previous person name off my caller i,d and replace with my name, reps you cant understand, so they hang up on you,no one really helps to answer questions promptly, *611=bill pay, customer srv=different number & hard to get a rep or pay 5.00 to talk to a idiot!...need i go on? a fading customer-since 2007.

JimInPhila

{ 04/02/2011 }

Probably had my Cricket phone up and running for 8 months. Switched from Virgin because of Cricket's lower rates. Not one complaint. I did a few smart moves in the beginning. I went to a Corporate store and talked with a sales rep. face to face. Before going into the store, I know the plan I wanted. Next issue was to figure out the exact phone I wanted to fit my needs. Having gotten rid of my hard-line phone, I wanted unlimited talk & text. Additionally, call me old. I have a computer so I don't need my cellphone to be my 'puter.
Having done my homework before hand, and with the help of friends' cellphones, I knew that Verizon & Sprint work in every inch of my home. With AT&T and TMobile, one must sit on the window sill with a coat hanger directed to the North Star.
I was in the process of retiring and the monthly bills had to be cut wherever they could.
Additionally, I like to get the "feel" of the phone in my hand so forget the free phones via the web; didn't want to set myself up for failure, then having to deal with the outsourcing issue.
(For the epitome of self-flagellation, get yourselves involved with "Straight Talk.")
Cricket has been perfect. The monthly bill is deducted just as I had set it up. In fact, I'm sent a reminder every month telling me that it's going to happen beforehand. No dropped calls, texts are received as sent, not hours or days afterwards. I've traveled across Pennsylvania and New York with never a loss of signal or calls.
Oh yeah, Cricket is a "5-Star" service for me.

Ec44

{ 03/23/2011 }

Cricket wireless is like ramen noodles. Cheap. It has crappy phones, sucky coverage, and aweful customer service.

Taryn

{ 03/23/2011 }

cricket is ridiculous. i bought a android ascend about four days ago and im already having problems. the phone will work in the morning uneiol about 730 then it stops sending/recieving texts and when i try to make a call it says something about making a collect call and entering my credit card number. but then at about 3 in the afternoon it starts working again. im really not trying to pay $60 a month for a phone that only works half of the time. i've called customer service countless times because of this and they told me that if i want help i need to go to the store where i bought the phone. so i went to the store and they "manually programmed" my phone whatever that means and the next day the problam was still happening. those people are no help whatsoever. i should have never switched to cricket because all im hearing are bad things about them.

mierda

{ 03/22/2011 }

Cricket service is the worst ever!! Their telephone service does not let you get some agent on the phone. I cancel the service on January 20, and three months later it is still on, and they are still charging me!!!! I bought the cell phone because they said that there was service in Puerto Rico, after multiple times and different instructions, they finally admitted that there was no service in PR. NEVER GET CRICKET...

J

{ 03/21/2011 }

Since they introduced smart phones with web at the end of 2010 the voice quality on their other phones has gotten unacceptably bad. Calls after 8 years with them now sound like Swiss cheese. Looking for another carrier.

funnyboy243

{ 03/18/2011 }

I just use their PayGo services as a supplement to my cell phone that my parents pay for (since they disabled texting and internet on my phone because they're too old to appreciate them) so I can text and use mobile internet with my own money instead of theirs.

Their service is pretty decent for the price you pay and their reception and call quality isn't the best, but it's good enough for the price, especially for me since I don't use the phone to make calls very much.

Though, I don't really like their customer service as it seems that they don't really know what they're talking about most of the time and seem to have way too many problems, like one time when I had to call support to switch over my uncle's canceled monthly plan to a PayGo plan they told me to call back and wait an hour because their system was under maintenance, and they did this two times until they finally let me re-activate the phone.

Though, while their customer support isn't very good I do really like the fact that their service can have some GOOD GLITCHES, such as sometimes (at random times, but usually at night) I'm able to make/receive calls and text messages and everything when I have no money in my account, and that's very nice I can get free services for a short amount of time. xD

really

{ 03/17/2011 }

Cricket customer service is beyond unacceptable. Even the BBB has no rating for them because of numerous complaints of there customer service. They are worse than whores because at least u get something good from them :) Don't waste your time with them. They may be cheap but you dont even get what you pay for really. If you think they do then you are just settling.

Tim

{ 03/17/2011 }

They are the biggest Joke around...Call customer service and can't understand what they are saying.....Their billing is all messed up Last payment 1999 for this month,,,The corporate stores are usually miles away Lost two payments and took over a month to get they money back. I am on disability and cant deal with all their crap... Their reps cant speak english and they are very rude,,,, They should fire the head of the company. You go out of your local area for to long and they can cancel your service even through you paid your bill... WHAT A BUNCH OF CROOKS I am looking for another company but my but with someone else setting up an account in my name its hard to get another company. They say that their service is better than before. I think they need to be bought out by someone else that really knows how to run a wireless company

Jack

{ 03/15/2011 }

I have never had such a bad experience in my entire life as dealing with this dishonest company. The customer service is nonexistent and I would suggest going to ANY OTHER wireless company before doing business with Cricket…PLEASE HEED MY WARNING!

Kevin

{ 03/09/2011 }

Cricket is a damn joke. Please people just spend the extra cash on a real company. i tryed to pay my bill online and by phone for 3 days. There was allways an issue or an error on ther website. Then the I spen 45 minutes a day on the phone trying to reach someone but never did. then the jerks had the nerve to cut off my service for being late on my payment. I then walked in the store to pay and they tried to charge me a fee for coming in to pay? I left

CC

{ 03/09/2011 }

Crickets customer service is a joke.The phone services works well enough as long as there is no problems..The only thing wrong with this is with cricket there is always a problem..If you call in to customer services accpect to be on hold at least 30 minutes if you get someone at all..
At the time off me giving this review my phone has been down for 4 days each day i have spent at least 30 minutes plus trying to reach customer service and still haven't been able to.
So i went and found a walk in contracted satellite office..They informed me that cricket phone lines would be down from 3 to 7 days while they switched something or another..I asked if they where planing om reimbursing there customers and his answer was i don't know..He had 3 others in there with the same problem as me and was very frustrated himself..
Bottom line if you want cheap unreliable phone service with no customer support Cricket is the way to go..As for me i'm going back to Virgin mobile..

MK

{ 03/08/2011 }

Look, Iam fortunate in NOT needing a "pay as you go" phone. Calling on behalf of someone else makes me realize these unfortunate people who DO need to resort to these measures get what they pay for. Scripted customer service over simple elementary question(s)... "Yes Mr...., we will be happy to Mr....., Let me consult the Cricket book Mr...".

I wanted to DOUBLE check to see if they carelessly reported to a credit agency if you let your phone (pay per month) plan fall off. My mothers trying to buy a home and has esteemed credit. I just didnt want any problems see (?). Cricket serves the poor... Poor service is given in return. Good luck! This was my first experience with Cricket. I asked the question over the credit reflection because of all the mayhem caused as a overdo library book can keep a person from a bank loan now days.

Lorrie

{ 03/06/2011 }

it is the worst service. i understand that perpaid is generally for people who do not have good credit, so it is assumed by some that poor serrvice is acceptable. However, there are instances when people can not sign a contract for other reasosn, such as leaving the country. Anyway, I generally don't use this word but it is the most appropriate word for this service, and that is "cheesy." That's it jsut "cheesy." hidden frees, no basis such as call waiting, a bucket, whatever that is, and the hassle of trying to pay your bill is more than I care to deal with. Cricket is very poor. I hope that other more advanced providers develop the month to monthe to month plan. Do ot use Cricket.

Paul

{ 02/25/2011 }

The cricket customer service is the worst ever.The out sourced idiots are clueless. Not only do you have to repeat yourself fifty times and they get rude with you because you ask for some one state side.I upgraded my phone to the samsun my touch,this phone is very hard to use.I simply wanted to exchange it for yet again another upgrade. I was able to because I talked for 43 min 13 min. over the allowed 30 min useage per there return policy.I had 2 calls from work and had the phone 2 days.I switched to Cricket to save a bit of money because of harder times and simply not worth the head ache.Back to the better of 2 evils T-mobile

Mrs.G

{ 02/25/2011 }

I bought a Cricket Pay Go phone in May 2010. I should have returned it the next day. My husband and I had a monthly Cricket phone already and were happy with our service. We needed a second phone and bought a Cricket phone at Best Buy. Little did we know, but the differences between a regular monthly Cricket account and a Cricket PAYgo account are extreme.

Paying your monthly bill is a hassle. You either have to go to a Cricket store or "top up" on your phone, using a debit or credit card. You cannot pay online (according to the website it's coming soon, but it's said that for a while). Several months I would "top up" and have the charges come out of my checking account, but not be credited to the account.

Supposedly there is free nationwide calling, but this doesn't apply if you're in a roaming area (which according to the customer service person "can depend on where you are standing").

My account shows that I have spent over $40 in one month for visiting gaming and other websites. This is ridiculous since I never use the internet on my phone and would never agree to pay to visit a website.

I often don't get notices when my account is running low, so my phone will randomly stop having service. This is especially a problem since I use this phone as a business number.

Calling customer service is a complete waste of time. I'm often left trying to understand the person I'm talking to, who is likely working out of a foreign calling center. Customer service tells me to go to the store, and the store says to call customer service.

The phone itself is okay. There are some weird things about it. Occasionally it sounds like there is a busy tone coming out of the phone (even when I'm not making a phone call). There's no way to get incoming calls when it happens and the only way to make it stop is to turn the phone off and on again. Calling phone numbers is a little awkward since the numbers are so small, but the texting is fine. Often the person I’m calling will hear an echo and I have to hang up and call them back to fix the problem.

Gigi

{ 02/23/2011 }

I got the b-band for my laptop for 50hrs a month for $30. I works wonder great. I dont know about the phone coverage I have the at&t $60. pre paid unlimit talk and text and it works with any kind of att phone. I have these to non-contract plans for a while and very happy with. Think about. O FYI....at&t customer service for contract and non is the same and to make u happy they put credit on your account.

Hmm

{ 02/22/2011 }

No wonder Cricket is losing money. Its coverage is abysmal and its customer service is non-existent. I am in the process of giving Walmart's FamilyMobile a shot. Excellent coverage and roams with T-Mobile's roaming agreements without additional charge. Leap Wireless needs to get with the program.

Waste

{ 02/21/2011 }

What a waste! 1 month and the service doesn't even work well. Time to go to a new provider.

Guest

{ 02/20/2011 }

cricket has absolutly no customer servive... they say there hands are tied and hang up on you. service reps should be here to help with problems they just ignore you. DONT USE CRICKET FOR PHONE SERVICE.

pdx girl

{ 02/18/2011 }

Buyer Beware...Cricket's customer service down right blows & their coverage is marginal at best! It is impossible to reach a person, the online service is not consistent so you are often required to go into a local shop to pay your bill ($3 service charge) or over the phone ($2 service charge). I live in the heart of Portland & don't get consistent coverage @ my house! If I could give negative 5 stars I would! I'm going back to verizon...

Jannymk

{ 02/12/2011 }

Service it's not good at all!! Phones are cheaply made and not durable =)
They are cheap though!!!

Brisa Campos

{ 02/02/2011 }

I dont like cricket so far ive had it for two weeks and i hate it so far
my text messages get to me like an hour late i have the pay as u go phone and plan i want to return it but i dont know if i can. Or is there a number i can call so my text messages can get to me faster becuase with sprint i used to have that i would dial 3333 and my txt messages got to me right away

The Omicron

{ 01/31/2011 }

I forgot to mention: Virgin Mobile is 10x better (what I have now thank goodness). I took the risk of getting them thinking it would be worse since its even CHEAPER than cricket, that their coverage maps would lie as well....but wow. I have service in my basement (spotty service even when I had Verizon), I can send as many characters in texts as I want (I think you get like up to 14 pages of 160 characters each), and its DIRT cheap. $25 a month for unlimited everything and 300 minutes? 300 isnt much, true...but if you dont need to call much, or can limit your calling, you can do as much of everything else you want. 300 minutes is enough for me, because when I'm at home and need to talk I just use the house phone. If you need more, then $15 more a month gets you 4x the minutes...pretty reasonable Id say.

So far, Virgin Mobile is by far the best deal and the most logical choice (for me anyways)

OH! And they allow you to check your minutes SO easily right from your phone, at any time. SO convenient and easy to keep track of your remaining minutes.

Tony Omicron Rondo

{ 01/31/2011 }

The plans are reasonably priced, and the phone selection is decent. However, the service is garbage. The coverage maps lie completely, my entire neighborhood (including my house) is apparently covered without any empty spots but I couldnt get service until I stepped out 20 feet from my house into the middle of the road. Also, WHAT GOOD IS UNLIMITED TEXTING IF YOU HAVE TO SEND THEM IN 150-character INCREMENTS? That is one of the stupidest things I could possibly imagine. Sure, alot of texts are along the lines of "Ok, leaving now" or "Hey, where are you?" and the appropriate responses...but in the case of utilizing the messaging on a consistent basis, 150 characters limit is JUST PLAIN STUPID. Immediately returned within the first week.

Pros:
-Price
-Phones

Cons:
-Service
-Customer service
-Coverage maps LIE
-Aspects of the plan

Hansen

{ 01/29/2011 }

CMON CRICKET ITS 2011 AND YOU'RE THE ONLY COMPANY WITH THE SAME OLD PHONES, COME OUT WITH SOME NEW ONES BEFORE I SWITCH TO VIRGIN MOBILE....

Jean Schaffrer

{ 01/22/2011 }

Horrible customer service, a refund was suppose to be issued, never happenned, unable to get ahold of customer service, once finally got ahold of someone I told a completly different story from the 1 I received when service was cancelled. I plan on contacting eery agency I can to report cricket and if you're wise you will not subscribe to Cricket. I know I learned my lesson.

ohwhocares

{ 01/22/2011 }

I've been with Cricket for about two years know. Pros: No contract, can use an alias name to open an account, pay your bill at local check-cashing store locations, excellent 411 service - immediately speak with a rep, not an automated voice prompt. Cons: Non-existent customer service. I read reviews from people who complains about being hung-up on by Indians. I can't get through the automated system that keeps asking for phone #, dob, zip code to "verify the account". How can a computer "verify" an account? I've had bizarre things occur. For instance, I was calling customer service to complain and resolve a voicemail issue. All of the sudden my out-going greeting was someone else's out-going message. It confused the heck out of those calling me. I finally resolved the issue myself, but going into my voicemail and changing the greeting. That's another thing. I never could listen to the out-going message. When I would call my number from my phone it would just go into the voicemail menu. Since I had the standard greeting the voicemail computer voice kept insisting my greeting wasn't currently set. I couldn't hear what those calling me were hearing. I have the cheapest cricket phone. I doesn't even have a manufacturer name on it. If I am in my voicemail and get alerted to a text message or voicemail while I'm in my voicemail - the voicemail features are disabled. In other words, if my phone beeps in my ear alerted me to a text msg or the like while I'm trying to listen to my voicemail messages - I can't delete, save, or listen to my voicemail msgs. The keypad/options are disabled by the beep alert. It's the most frustrating thing having to constantly call back in to your voicemail trying to listen or clear msgs. The stupid phone alerts me to voicemails while I'm trying to listen to voicemails. It's these little things that I cannot tolerate. The people working at the cricket locations are jo-smoes who can't assist with technical help. There is no customer service at the end of the 800#. This is how cricket can offer such cheap rates. They don't pay/invest in customer service. I'm threw supporting global employment and substandard treatment of customers and customer service reps alike. I'm looking for a new company. Tmobile seems to offer the best customer service (in America), but their plans are expensive and complicated. Looking into Boost. My theory is all phone companies are whores.

George

{ 01/21/2011 }

Iv had cricket for 6 months now and acsend droid phone. Iv enjoyed it a lot iv had t-mobile for yrs. there sevice dose roam in some areas but works everywhere for me and i travel every day. I put 10 bucks in the flex bucket and never run out of roaming mins. my data works great. hard to understand the reps but they do the job when i call. so 4stars for me.

5cr3w Cr1cK3T

{ 01/20/2011 }

Seriously the worst Customer Service in the wireless industry. Lets bypass the outsourcing and having to repeat everything because there system is crap. Entering it in the beginning of your call makes no difference.

We bought a Cricket phone off a gentleman who had upgraded and transfered his line to the new phone last November. So we called Cricket to simply transfer our line to the phone we bought. They said it was still in the other peoples name...?? Okay so I called them, and they proceeded to call Cricket and have them remove the phone from there account. They said give it 24 hrs then try again.

We did this twice in a row as they kept saying it was still in there name. So last night we went ahead and did a 3 way with all 3 parties on the line so they can access both account at the same time. After us and the other party explaining this to customer service NUMEROUS times, THEY STILL COULD NOT COMPREHEND WHAT WE WANTED THEM TO DO! After an hour on 3way...They just hang up on us...

Okay fine we will try again tomorrow we say. That was this evening...We call in, NO they still have not taken care of it. Of course they didn't. Can hardly understand him so we ask for someone that speaks better English...he hangs up on us. This happens a few more times. One of the time we said hang on while we set up the 3way...They hang up on us while doing so.

Now were getting pretty upset. Now were just trying to speak to a Supervisor or Manager, hung up on...Try again, hung up on again. Finally after numerous times of getting hung up on, we get to talk to a so called manager. Were pretty upset by now yes but what kind of customer service does that? They are pretty rude.

This manager was no different. Did not help anymore than the others and even said this time that they could not do a 3way with the other party. WHAT!!!!

Make excuses for the reps all you want, but that whole call center we've been dealing with is incompetent, rude, ignorant, crooks. They just want to apologize over and over saying we will take care of it, and never do.

They kept trying to disconnect the other guys line. I mean come on. THATS NOT WHAT WE ASK THEM TO DO! How is this company still in business or at least not taken over by competent individuals. I am done, never again.

I will be posting this EVERYWHERE I CAN, FLOODING IT ACROSS THE WEB. The only thing these people are good at is hanging up on you. by next month we will no longer be dealing with them.

Oh and there broadband...Crap, Its more like second generation. DL speeds at 1.8kb, and it kicks me off an average of 4/5 times a day...
I'd rather have a dial up, I'm out...

Jamal

{ 01/19/2011 }

the worst customer service ever, stupid and rude agents,with fake American names,i called them 10 times because i have issues receiving international text, they hang up on me every time, no one helped and i called the last time to cancel my service with them and i got hang up on again

Donald

{ 01/13/2011 }

Comparing cost of competitors and contracts, the broadband usb card is awesome. Never had any issues and setup was a breeze.

Ms Martin

{ 01/13/2011 }

I love Cricket. They are the best. Because of Cricket and the customers that have supported them through the years, other companies now have to compete with their prices. I had a problem with my Sanyo Zio due to a Google Server error. Although the customer support in India could not help me, they tried. Ultimately, my issue was resolved by taking my phone to a corporate store once I realized there was nothing left to do but get a new phone. I dealt with two weeks of incomplete service without the ability to use my Android's features, but in the end Cricket kept me happy. I have used all the major providers and the bills were outrageous for the exact same service (and their contracts never end).

TK

{ 01/10/2011 }

1.It took 15 days to port my number (my employer can’t get in touch with me were angry)
2.Coverage is useless: can’t hear, calls drop. Apparently, they are using Spring network, but there are technical issues they can’t solve. They gave me brand new phone – didn’t matter. Technical teams can’t help, but keep assuring that if I call to an other phone# to “escalate issue to a next level” it will be OK. I had to drop them, no other choice.
3.Service: it takes forever and customer must call different numbers as if he/she works for the company. Area rep. for Spokane area, Aaron 944-3005 is too busy to take care of customers. People at the store don’t care, because they get paid only for sales and service is left to Indians and alike via 800 numbers.
Had no choice, but to drop them

Zaariah west

{ 01/06/2011 }

ii lloove them all yall who don't yall are bitches

Cheryl

{ 01/06/2011 }

I have had cricket since they first opened. Ive never had problems until now! I bought the new ascend android phone. It works great except for one thing. I cant access my voicemail! Ive called customer service 3 times AND went into astore to have it reset. Still no VM! And I also went to add a line for $15. Took a newly never been used phone to a store and was told it had to be a previously actvated phone. Total BS! I ended up paying $55 for a flashed phone! O and don't get me started on when this month I payed my bill cricket double charged me, resulting in an overdraft on my account! Calledcustomer service, they had no records of it! It took a week for it to come back in my account, but I still had the overdraft fee! Outrageous! I plan on going to a corporate store to get my VM fixed! O and I absolutely hate calling crcket customer service! I cant understand anything they say! I have better luck talking to the air! Their foolishness needs to stop!

May

{ 12/31/2010 }

I have a very bad experience with Cricket. I made a mistake by paying to a closed account. I paid it from my online banking for three months and when I called customer service to refund me my money, they couldn't see the account was open three years ago.
They have no records more than two years old!!!!
I'm still fighting with them....

john

{ 12/28/2010 }

I have had cricket in pittsburgh pa for 7 years now. The service is great, some people are just spoiled, but before i had cricket I had a cordless phone land line that i paid $65 for with only a fraction of the service i get off cricket. No contract and no hassle. Yes the customer service is awful but you have to learn how to work that system. I know the policies of cricket better than their reps do so I know what I can and cant get from the company. my advice.. just stay in your coverage area and the service is top notch. Great affordable price.

Lies, Damn Lies

{ 12/19/2010 }

They talk about having superior coverage. To bad, most of it is roaming and you get billed extra for roaming.

paul pavlov

{ 12/18/2010 }

1 star is too much for these guys. I've been overcharged for a month of service on that's been canceled three times since October. Calling customer service is useless, they’ll agree to anything you want them to do (cancel the service) and charge your card anyway. The second time around I got the bill I called and cancelled the service again. Alas, of no avail – called them 3 days before the next billing cycle started, and was finally notified that the line is only suspended, which makes me liable for the service on the phone that has not worked since late October. Best advice when terminating service – get the number of the service rep, time and date of the call, your account number (different from the form number) and file a customer complaint on their website. File the complaint and list the complaint details as listed above. Paper trial, paper trial, paper trial – the term “termination of service” is not in the customer service reps vocabulary (English competency was beyond lacking). That is just to cover yourself and generate a report number, which is something I am providing to my bank on Monday.
So in conclusion, Cricket Wireless is cheap, so anything you can expect to get with $50 per month service comes with it (crappy phone, crappy service, and crappy customer service).

dma

{ 12/17/2010 }

txtm8 3g micro sd slot is behind the battery.

Chelsea

{ 12/16/2010 }

I have had cricket for a couple of years now and only had a couple of problems. The service wasn't great at all. I have normally always paid my bill on time and normally had no problem with cricket in general. Because of the economy drop, I have had a lack of money and couldn't afford to keep my phone activated. I let my phone run to the end of the month and waited for it to shut off. It has been off for a couple of weeks now and I'm starting to receive letters saying that I owe them over a hundred dollars. How could I owe them money when you pay your bill at the end of the month to keep it on for the next month? I have tried to call multiple cricket stores and have had no answers to my multiple calls. The automated machine that you normally get is a pain in the ass, and is really hard to get to an actual person to talk to. I am VERY unhappy with cricket, and plan to go up to the store myself today because I can't get in touch with them over the phone or internet. My comments or advice to others would be to NOT EVEN THINK ABOUT CRICKET!!!! It will be the worst mistake of your life.

John

{ 12/15/2010 }

Cricket is pretty good. I bought the Blackberry back in September. $64 a month, everything unlimited. My local store in south Texas rocks. The reps are knowledgable and the manager always helps me out.
The only downside I see is unless you know who you are dealing with (there are corporate stores and dealers) you will get a much better experience with the corporate stores. The only other thing is I paid almost $360 up front for the phone and service - but I guess I'm saving about $50 a month - So after 8 months I'll be ahead!

Ska

{ 12/13/2010 }

Wireless "broadband" is slower than dial up and drops constantly. Cricket would not let me "test drive" the service and mis-lead me into 2 months of service to get the modem for free.

frank

{ 12/09/2010 }

Just bought txtm8 3g online. Advertised with a micro sd slot for pictures music etc. Phone does NOT have a micro sd slot. Called Cricket offered no explanation other than to take phone to a dealer to see what they could do??!! I am sending phone back this week

bigd

{ 12/07/2010 }

sorry I meant to give 5 stars instead of 3. this phone and plan work for me

bigd

{ 12/07/2010 }

did a review on 11/10/2010 and nothing has changed I really love the blackberry curve and all the features 2 months with this phone and blackberry plan and not one dropped call all emails come to my phone and sms and text messages have all worked perfect. I would have to say the customer service is different (hard to understand the people) and the wifi and internet work perfect. All my friends are now switching after seeing my phone and how well cricket works in omaha Ne. Its all about the money and saving money is great and no frigging contract unbeatable

Matthew

{ 12/07/2010 }

Horrible service and even worse customer service, I don't care if this service was 5 dollars a month I will never use it. I have dropped more calls in the past 15 days than I did in 6 years with sprint.. Don't get this service, period...

Muthu

{ 12/05/2010 }

Good

zac

{ 12/04/2010 }

Cricket Customer Hotline is offshore. They are Filipinos and they are so nice.

adam

{ 12/03/2010 }

The service for cricket is fine. I haven't had any problems. However, the warranty policy is OUTRAGEOUS! if you get a phone, it just stops working the next day....$20. Yes, they charge $20 for their phones breaking by themselves. if You break it and have the insurance($5 per month) then you will pay a deductible $20-180 depending on the phone! Total BS!

Babette

{ 11/28/2010 }

My urgent concern is thatthe phone 's reception is not strong enough for me to make or receive calls in my apartment; not enven 911 calls. I live alone in a wheel chair and have missed so many appointments from my doctor, therapists or transportation. They said they could and would fix it, but that has been since August, 2010. I am a sevice disabled female veteran and have tp roll out in the dark and/or the cold to make or receive a phone call. It's distressing. Other than that it works alright. For me, I need better. I pray it will get better for people like me

cole

{ 11/22/2010 }

ive had cricket for 9 years, yep,9, i was one of the first customers and ive never had a problem, yeah the normal dropped call etc etc,think about it, you have this little device that lets you talk to your sister in L.A while your in new york,amazing!! of course they are gonna fail from time to time,thechnology is not perfect, just be glad they are around,i like cricket cause i get a flat rate every month and if i dont pay my bill they cut it off that way i dont get more in debt,even though they have the bridge pay and what not which is pretty nice,btw my phone doesnt get cut off, im just using it for example, the only complaint i have about cricket is the customer service people that dont speak good english but unfortunately its that way everywhere in this country now cause the people that run it have no gonads but thats another story.

Brody

{ 11/19/2010 }

I just switched back to Cricket from T-Mobile and got the new Samsung Messager Touch w/ $45month. Really good phone, no problems whatsoever, and saves me money. My t-mobile plan was 40 dollars flexpay, yet my bill came out to be 75.48!!! But with Cricket, you get what you pay for, and for $45 a month, you can't beat that!!! Keep up the good work Cricket!!

v

{ 11/15/2010 }

Realy O stars. My daughter just turning 18 bought a cricket phone. Realizing the cost would be too high went to return the phone 3 hours later. After 2 attempts (2 seperate visits) they finally gave a refund on the phone. Would not however return the service fee. There were no papers signed. After the transaction completed, which entailed of handing over 230.00 of her hard earned money, she received a receipt that stated the service fee would not be returned. There was no way for her to know this until AFTER her money had been taken, and a receipt printed and given to her. Very bad and unwise business practice. I will never, ever recommend this type of company to do buisnesss with.

Stay away from Cricket

{ 11/15/2010 }

Cheap, easy to activate, impossible to cancel. I've been on hold three times today and disconnected by them twice, so, using my hold time to let everyone know to stay away from them, unless you deem your time has no valuable. Trying to see how many bad reviews I can write before they answer.

None

{ 11/11/2010 }

I once wanted a Cricket phone when listened to the commercial on the radio bc they said that this mounth was free phones and free service until i read these comments.I actully thought the comments were going to be great comments.Then i read them out loud and i ended up having mor bad comments than good comments so i going to be on the side that poeple hate and use a different wireless pre-paid phone company THAT DOESNT LIE AND YELL AT PEOPLE ABOUT THEIR PHONES

D-Shot

{ 11/06/2010 }

I've had cricket for over 2yrs. Love it, never had a problem. Every now and then i would get a dropped call or bad signal. So i tried Verizon, T-mobile, and AT&T. All in the same location. Guess what? They all had the same problem. Dont know why that area. But im happy with my bill and never had a problem. My internet service is great too.

Suzan

{ 11/01/2010 }

Worst service ever. And I mean it. Switching off my cell does not even bother to warn when account is going to expire. To fix it have to wait in line for at least 3 hours. Signal is looow. And much more. So shutting down my account and will never come back.

pita bread yum

{ 10/31/2010 }

I had cricket and liked them my problem was customer service ! but really you dont need them if you read all your instructions . I want to go back and get there BB service anyone tried it?

randy d

{ 10/29/2010 }

i got my broadband oct.14,2010...used it for one day and did not work as i want it to work...tried to return for refund and told me to screw myself...cricket is so bad and does not give you right coverage...went to CLEAR wireless right away and its worth every $15.00 more that i am spending every month..dont get cricket...oooppppssss...i mean crooked...

John

{ 10/28/2010 }

Customer service is nonexistant. In store is no better.

Diana

{ 10/27/2010 }

I did a careful comparison of all major and minor cellphone companies. because money was scarce and I wanted to really get the cheapest plan. Well Cricket was the winner and after a year with them, I have no regrets. My sister and brother are with AT&T and Sprint, and I think it is just too expensive. They are always counting the minutes. The call me only after 9 or on weekends. With Cricket I don't have that problem. I have unlimited calling, text and a cool phone which came with a nice $50 rebate. People are nice and helpful. I'm sticking with Cricket even though now I can afford a more expensive company.

DAH

{ 10/27/2010 }

Although there is "No Contract". If you decide to shop around other wireless service and you return to Cricket you will be bound to the original due date. Ex: If due date is Sept. 21st and you renew service on following month Oct. 15th, you will still have to pay another $44 on Oct. 21st. Of course, we were not made aware of this "GLITCH" when we paid on the 15th. If you think about it there really is a contract...

Dennis

{ 10/26/2010 }

I love cricket . Great company. Never had one problem with them. Good signal anywhere i went. Stay away from AT&T and T MOBILE They suck.....Cricket is the best.

cooper

{ 10/26/2010 }

I have never had a problem with Cricket service.

Harmony

{ 10/21/2010 }

My daughter and I have had Cricket service ever since the company began. Not sure how many years. No real problems the first few years. Customer service has certainly gone downhill over the years, as others here have detailed. There doesn't seem to be any appreciation for longterm loyal customers. All are treated with the same casual disregard. Well, recently I acquired an iPhone from a friend and the iPhones are just so alluring, I had to give it a try. I didn't have the patience or the cash to get the iPhone "jailbroken" to work with T Mobile, as many have done, so I went to AT&T. They were very nice and patient with me and did their best to educate me about the used phone I had acquired. There's the Apple store too for help with the phone which is nice. There's no unlimited plan with AT&T though. I took the least expensive plan and hoped I could limit my calling primarily to nights and weekends where 3000 minutes are allowed. But I use my phone for my business and can't entirely choose to limit my weekday daytime calling. The absolute bottomline is that the AT&T connection is spotty, and the dropped calls happen on EVERY call, no matter where I am in town. This did not happen everywhere on my Cricket phone, just in basements. No cell service is perfect in this town. So now I am considering switching back to Cricket. It's like that old story....The Pit or the Pendulum....have you heard of it?

I am on a very limited income, and should have thought twice before switching. I am willing to put up with the often-wacko customer service with Cricket just so I can have a semi-reliable connection and not have to worry about going over my minutes. I haven't totally made my decision yet, but must before the end of the week...

Kathy

{ 10/20/2010 }

The customer service reps want to argue with new customers or People who wat to become a customer. This is Not right and totally wrong.. I recommend AT&T Prepaid to everyone!

jai

{ 10/20/2010 }

i really wish i could give them ZERO stars or take away stars. i bought my girlfriend a cricket phone with a camera so she could take pics and whatnot. she takes it to the cricket store and spends $20 to get her # switched which i think is ridiculous. then she tries to send a pic and get on the web and it wont work they tell her she has to pay to get the phone flashed but its a cricket phone. i call cricket because this is stupid why should she pay to get a cricket phone flashed to cricket? she shouldn't. cricket hung up on me 3 times. after the third call they had cut her # off and she had to set the phone up again and still no picture mail or web service. i call again and they give me the run around. i will be adding her to my sprint plan

Sam Moore

{ 10/18/2010 }

I had Cricket for just over a year. There customer service was good not great but they always answered and eventually helped. In Omaha, where I live the service was almost always good. I never got any service outside of Omaha other than the occasional trip to KS City, but I blamed this on my lack of having a roaming plan. Then my bill went up from $40 to $42 and eventually my bill was $48 I called and complained but they said the increases were mandatory. But the next month the bill mysteriously went down $4. I threatened to drop them but the service rep really didn't seem to care. Right before a big trip to Washington DC I checked the coverage maps that said I wouldn't have service unless I upgraded to roaming for an additional $5 per month. So I upgraded, paid the extra $5 and in DC how many bars do I have?!?!? ZERO!!! I called cricket and they said that roaming wasn't guaranteed so there was no refund. I took the extra $5 off but my bill still staid at $49.94 when it should have been only $40. I was actually happy when my phone broke so I could upgrade to AT&T. If you don't leave your home calling area then Cricket is fine for you but otherwise...BEWARE!

Big d

{ 10/17/2010 }

I have to chime in with my two cents bought the blackberry from cricket online got it 11 hours later and the phone and service are great. 60 dollars a month unlimited and no contract I love it I will never go back to a diffenent carrier this is all I need in omaha ne I have been with every carrier there is and this one fits the bill I have had no problems what so ever and the phone is a breeze to use it took a while for my wife to talk me into this but now that I have it I am saving 80 dollars a month with more features to each his own the nation wide coverage and unlimited everything else help me make my decision and now that I have it I have no worries of overages I think cricket is moving in the right direction. The only bad thing is it is hard to put down the blackberry it is like having a new toy. I also had to pay to get out of my other provider but I think it was worth it for the money I will save.I will repost if anything changes in the future but I don't see that happening

Jamie

{ 10/12/2010 }

I used to have cricket about 2 years ago. I never had a problem with service where i live. i never had dropped phone calls, i ALWAYS had service, everything was unlimited. I always got thru to the customer service whenever i needed or had a problem. The only thing that was annoying is if you are late paying ur bill or you add or change ur plan u will pay the $15 to do so. It still doesn't matter tho, i mean, right now i have verizon, which i love (however i'm switching here in a week or so back to cricket) I only have 900 minutes a month, 5 friends n family, unlimited text n picture and web, and i pay 135, so if i pay 55 a month and 15 extra once in a while for a change in my plan, then that's still a bill that's half what i pay for verizon. Cricket is wonderful from the stand point of unlimited everything for a fixed price. People just have to understand, that becuase it's so cheap, they are going to nickle and dime you when u cahnge anything bcuz they can. Their customer service is fine, i've only had 1 or 2 problems with them since i had them a few years ago, and i had cricket for many, many years, probably like 5 years. I only switched to verizon cuz everyone i knew had verizon. Now i realize, i'd rather text my verizon friends, or wait til after 9 to talk to them rather than pay 140 a month for a phone plan, it's rediculous. I'm taking my droid and i'm switching to cricket!

Martha

{ 10/12/2010 }

Why do you say here there is a $15 activation fee? At the store and at the chat they say there is NO fee.

Shirley Esposito

{ 10/11/2010 }

I went to their store...bought the phone and service...activation, everything. I get a bill a few weeks later for ninety five dollars...tried calling them and writing them...nothing. I ended up with terrible service and had no phone usage for three days. I then ended my phone service and one month later, after I had no service for a month, they charged me again!!! Do not trust this company at all!

sooooo angry!!!!

{ 10/11/2010 }

I bought a $200.00 dollar phone that had fifty dollar rebate a year ago. (never recieved the rebate) when I called for assistance they told me to go to the store and hung up the phone. The people in the store told me to call in for help with that????? My $25 unlimited plan grew to $35 then $45 and with tax and fees is now about $55 dollars per month!!! the commercial is wrong there are fees each store is run independant of the other so the deals are different. Its $25 dollars to turn the phone back on plus your monthly fee plus $3 for them having to deel with you. in bolingbrook calls are constantly dropped. this is way more headache than its worth.

Angel

{ 10/10/2010 }

i have had cricket for a year now, my bill was due Oct. 9th and i paid it on the 7th. i was talking to my brother all morning on the 9th and that afternoon my phone stopped working and said i was out of my calling area. i have had to reprogram my phone every 3 months since i got it. i called the customer service and they told me i just needed to reprogram my phone. i have to drive 2 hours to get to the main coverage area to reprogram it. so i did, when i got there i dialed *228 and the system was under maintenance and to try back in 2 hours! so i sat in my car and listened to music for 2 damn hours. i had to call my brother off of another phone for him to look up online how to reprogram my phone manually and after that *228 worked just fine. so i went home and by the time i was 40 miles outside of the city my phone stopped working and by then it was 6am. i got home and waited for the phone lines for cricket support to open, i had to call 5 times because they kept hanging up on me. finally they told me that i was using my phone too much outside the coverage area when i paid for unlimited nationwide call and text ($45 plan) and it was upgraded for the so called "no more roaming" well now after a year of service and no problems other then having to reprogram it constantly they dropped my plan down without consent and said that i have to upgrade to a $65 plan and ill only be able to use it for 2 months! cricket is bullshit! i've reported them to the BBB and i think all of you that are having these problems should do the same... stop letting them get away with this! www.bbb.org they can help with a lot of problems

No More Cracket

{ 10/06/2010 }

Poor service, and horrible customer service. Not to mention, they will try to rip you off at any opportunity.

I put $15 into the Flex bucket less than 6 months ago. This is supposed to last for 12 months. I never roamed a single minute. But the Flex bucket is all of a sudden empty?

I WAS on the 40/month plan until today. For the past 2 months, when I paid online, their website would say 'unable to process you payment at this time'. Each time this happened, $1.00 was deducted from my bank account. They totally refused to refund this, or even acknowledge this. Today when I checked my bill, it was now over $53. No, I didn't roam. All of a sudden, my plan included International Texting. I NEVER authorized this, never requested it, never texted internationally, and don't want this.

I called in 3 times this morning to have this corrected. Each time, the rep said they needed to speak with a supervisor, then hung up on me. I kept telling them to remove this International Texting from my account, and my bill. They refused. They said I had to pay for it this month.

I called in the fourth and final time. This rep said this would be an easy fix if I would remain a customer. Believe m e, at this point, I was ballastic. But I gave him a chance. I said quite cleqrly what happened, how I was hung up on, and what my bill was. I made it real clear: either this texting ripoff gets removed from my bill right now, or you lose me as a customer. He wanted to get a supervisor. I said no, decide right now. In order for my service to continue, what do I need to pay? You guessed it....$53.

You are building a bad reputation, Cricket. It's only going to cost you in the end. And make no mistake about this: I am reporting this to every agency I can think of.

Mandy

{ 10/01/2010 }

My personal experience with this company is sucks!! Definatley a rating if negative. Z E R O. I called cust. Service and reported my phone stolen, that I would like to suspend my account until I buy a new phone,just to find out that it would be imposible to do so cuz I don't have my password,I told them I didn't know my password ,and that it's in my phone but I lost Tre phone, they told me ,"sorry to hear that, but you can go to a cricket store and provided your I.D. And they'll be able to help you. Not to mention I told these guys I had recently moved, that they don't have cricket wireless in the state that I'm in now.final advice I was given ,try to remember you password and give us s call back.this some B.S

neveragain

{ 09/30/2010 }

ok been with cricket for a year now no prob untill now.i bought a blackberry for 182.oo got home everything was fine only they did'nt tell me it was a flash phone and not a cricket brandname cell phone.i was surprised that it worked perfectly fine b4 i went to bed the next morning i got up unpluged the phone from the charger it said i had no radio and no wireless service so took the phone back oh and it had and made no sound whatsoever and yes i went trhough the tools and so on and anyways the sales clerk acted as if he had no idea why it would'nt work.theyre system was down and id have to wait to trade it.so i went back the next day he traded it for a blue motorla.got home charged it up got trough charging surprise surprise no sound so to avoid confrontation with that guy again i took it to a different cricket store.well they tried and their geek squad guy worked on it and said the phone was broke and there is nothing else they can do since it did'nt come from their store.well went back the next day to the original cricket store i got it from the man clerk started moaning and complaining and said he had already traded me three phones and one was the white motorola.so i wanted to trade it for a cricket brand phone no can do its not a cricket phone its a flash phone thus is the reason they can not trade it for a cricket phone then he trades the blue motorola for a verizon chocalate got home charged it up no web no picture messaging no texting.so i took it back and the guy wanted to keep it and work on it and he didnt know but i already heard other dissatisfied customers about him keeping the phone and not ever returning it.so i took the phone and told him where he could stick his store.went back to the other cricket to find out he hadnt fully flashed it.so i paid 45.oo to have it fully flashed.next day it stopped working after i charged it so i told them just to flash me back on my old cricket phone.i mean i just wanted a new phone that should'nt be a crime well bought me the brand new samsung messenger it worked for three weeks then caught a virus they claimed there was nothing they could do id have to buy another phone.and i felt so sorry for this ederly lady whom they made paid 10.00s more for her monyhly bill because their system was down the day her bill was due and thats why her bill was late getting paid.oh and he was also screaming at a customer over the phone because from what he said and i quote yes its fixed i know ive had your phone for over a month YES ITS FIXED!and i feel sorry for the woman who had bought the 246.00 blackberry and she's been without a phone for a month and a half because he is still fixing it.so not only can they not count ps i never had the white motorolla.they blame you when you don't buy their bs.and if youre gonna get a cricket phone make sure they don't put spyware in it.because everything i had downloaded on the samesites b4.the very same files can give me a virus please i think the FBI should investegate the store i went to.and im not the only one and thats why i hate cricket buyer beware!!!!!!!!!!!!!!!!!!!!

NotACricketCustNoMore

{ 09/27/2010 }

I was a customer for 2 years. The last time I paid for service was a month ago. I paid over $57 for my last service. My monthly payment should've been only $45 a month. They told me that I had ringback tones, and roaming. I asked the CS why I had those on my account when I did authorize them to add those service on. She just said Oh I don't know maybe you added them on. Now why would I want to add $10 more to my bill when I can barely handle the $45???? These guys are such rip offs. I will NEVER use this company again. I am now a T-Mobile member they are AWESOME!!!!

me

{ 09/26/2010 }

Got a Cricket phone with the $25.00 plan special. Started noticing Cicket was charging me more then my plan,then the phone went out, couldn't replace it unless I bought a new one, then tried to discontinue my service. A representative called me I told him I wanted to discontinue the service...He hung up on me! Cricket has poor customer service and is dishonest!

therbie50

{ 09/20/2010 }

For Reed, 9/15 (secondarily for Lenny, 9/14): Couldn't tell from your post whether you had done the following and there was still a problem, but just in case: I was poking around on the Cricket site under "Support", and it appears that you have to set up roaming minutes BEFORE you roam. $5/month is 30 minutes; Flex Bucket, I think, gives more. I also couldn't tell whether you dumped Cricket or not; if not, I hope this might help in the future. Leaving this at 3 stars because I'm just about to try the service.

DEEA

{ 09/15/2010 }

For Criket-If it would be minus zero that would be my rating .They promised first month free wif you sign up ,I paied the activation fee and other fees...After the second month the bill was duble -they charged the first "free month" promised . Now the want another 15 dolars FEE. I changed my phone bc the old one broke. One word for Cricket-A BIG FAT LIE!

Reed

{ 09/15/2010 }

When I traveled to LA, there was no Cricket Service, but at least the phone worked although Roaming at .25/minute. Then I traveled to SF, I had no service what so ever. I called Cricket, they told me I should have dialed *228 before I left my home area (I had done that.) Then another trip to New Orleans and NO SERVICE at all, called Cricket and same B.S. from customer service. Consider this your warning!

Lenny Rock

{ 09/14/2010 }

Cricket has bad customer service. I paid my sons monthly bill in Las Vegas $45.00 immediately got on a plane and went to Bellingham Wa. Phone didn't work. Wanted a refund from Cricket for no service..They won't give your money back, no appology, just bad service...The $45 won't change my life...It's the principal!!! Bad customer service!!!Don't buy from Cricket

Ron

{ 09/10/2010 }

I recently got Cricket broadband service because they were giving away "FREE" modems...yeah right! First of all they are not free, you have to apply for a rebate, and if you get one from Walmart, like I did, they tell you after you activate, that you cant get the rebate if you purchase from Walmart, second, if you get a pre-pay you don't qualify for the rebate either, it only applies to those who are on contract, why don't they tell people this stuff when they buy? conclusion: SHADY BUSINESS !!!

Shane

{ 09/09/2010 }

I went to the Cricket store in Brown Deer, WI on 8/24/10. Katrina a sales rep. helped me and told me that I could get Unlimited Roaming added to the plan for $5.00 more and with where I live (West Bend, WI), I would need Unlimited Roaming because when I’m at home it’s roaming. I paid for the phone ($139.99) and my first month’s service payment of $37.47 (As shown on receipt). On 9/8/10 my phone would not allow me to make or receive calls, saying I ran out of roaming minutes! I called the 1-800 number for Cricket and they told me there’s no such thing as unlimited roaming, your give only 30 minutes of roaming for $5.00 which is not what I was told when I bought the phone by Katrina the sales rep.This is just a bunch of false Advertisement! I tried calling the Brown Deer store on 9/8/10 and left a detailed message. I called again 10:30 am on 9/9/10 and got voicemail. Again I left another detailed message and never heard anything back. So I drove 35 minutes to the Brown Deer store to return my phone. There return policy said you have 30 days to return merchandise and I have had my phone for less than 30 days. I got to the store and they told me they could not refund me any money because I had talked on my phone for more than 30 minutes! They told me it was crickets policy and there was no way they could give me a full or even a part of a refund! I don’t even know why I got this phone, oh wait because I thought I was going to be getting unlimited roaming but am not and now I’m stuck with a $139.99 phone I can’t even use and Cricket won't take back!!!!

Dan

{ 09/09/2010 }

If there was anyway I could give this company a negative rating I would. Customer Service is non-existent. No matter which number on their website I called I ended up with the same person who could only do new services. They want your money, as long as they don't have to deal with you. I couldn't even get somebody to assist my with upgrading my phone.

nora

{ 09/08/2010 }

I have had cricket service for about 6 years and I had learned to deal with the problems. They are great, but you need to baby the phones and FOLLOW instructions for the battery care to the letter. Also when traveling out of town you might want to bring a disposable phone for backup. They are GREAT for teenagers who don't really travel anyway and cricket will not let them add up any charges so you know you are safe. NOW, that said CricketPayGo is awful awful awful they take your money I had 15 dollars on my account and only used my phone (locally) 6 times and my money was gone. I had that phone to try it out,to see if I could off even cheaper then my teenagers because I don't talk on a phone much. I just check on my mom twice a week.

Stephen

{ 09/07/2010 }

This is the worst company that I have ever had to deal with! The customer service is non-existent and the corporate store employees are incompetent. I have never hated a company more than this one. My advice??? Work a few more hours and purchase service from a real company. I would give them a negative 2

Mary

{ 09/06/2010 }

Totally rip off company. Returned wireless modem after a couple days since it does not working well. It states 30 days free in their return policy, but they will charge $35 restocking fee and $40 service fee. Please stay away this company.

Ripped Off

{ 09/04/2010 }

Cricket is suppose to be pay as you go...My son paid for talk and text which should be $35.00 a month. Well his bill is $49.10 and they refuse to correct it, when I went online it states he has unlimited internet too. They refuse to take off the internet and are forcing him into the higher plan. I believe they need to be sued for over charging. They are not a very good provider.

KD

{ 09/04/2010 }

I HAD CRICKET FOR A WHILE NOW AND CAN TRUTHFULLY SSAID THAT IT'S THE BEST PHONE SERVICE I HAVE EVER HAD.UNLIMTED TALK,TXT AND WEB FOR JUST $45 A MONTH THATS A GOOD PRICE IF YOU ASK ME PLUS YOU GET ALOT OF OTHER GOOD DEALS WITH THE $45 PLAN LIKE NATIONWIDE COVERAGE,411 AND SOME OTHER STUFF I CANT REMEMBER RIGHT NOW .............................MY ONLY PROBLEM IS I WISH THE CUSTOMER SERVICE REP. COULD HAVE TOLD ME I HAD CALL THEM B4 LEAVING THE STATE TO ACTIVATE MY NATIONWIDE COVERAGE

crystal

{ 09/04/2010 }

Cricket is a company that should go out of business for reaping people off, They said I never paid for two phones and I had the receipts and they still didn't give me my money back.

Guest

{ 09/03/2010 }

I had cricket for 6 months. I will never go back to it nor will I tell anyone to get it. They charge 3 dollars for you to pay your bill. I went on vacation and was without service for a week because they did not mention I had to call a number before I got out of my calling area. Most of the time I do not have very good service anyways. Also their broadband service, every month my bill was getting a little bit higher and a little bit higher.

bonniehayhurst

{ 09/03/2010 }

Although the monthly service fee seems attractive, we found that the customer service is almost nonexistent. We could not get help from day one to start our service and still haven't gotten our refund after returning their phones.

TTAYLOr

{ 09/01/2010 }

YOU NEVER HAVE ANY PROMOTION GOING ON FOR CUSTMOR THAT BEEN WITH CRICKET FOR A WHILE.

m72

{ 09/01/2010 }

i meant CRICKET HAS an ADDITIONAL $10.00 in added fees and taxes when you buy the prepay that is not really pre-pay.Yo get charged extra if you dont reup your phone minutes in 30 days or less.

m72

{ 09/01/2010 }

Cricket phones have way to many FEES and $0.00 in added taxes,a $50.00 plan if you pay a day past your 30 days-It would cost me on a $45.00 plan- $70.00 a month. Now i use Straight Talk,i notice the taxes on there plans have went up but not near as bad as CRICKET!
STRAIGHT TALK,BEFORE
** $45.00 with taxes $48.36
NOW the TAXES are higher:
**$45.00 with taxes is $51.00

CELL PHONE company getting greedy like they all do.
If you go to Walmart and choose a Oregon Walmart as you home store,Buy a straight Talk phone card on the website with includes free shipping to your home you will save about 3 bucks on taxes.

hate it!!!

{ 08/31/2010 }

they add more money to the bill then you pay and dont say its tax when ur on the 40 plan payin 60 thats either alot of tax or a scam whats wrong cricket gota steal money to keep your service going hahahah

Tyra Pearson

{ 08/27/2010 }

Cricket is absolutely horrible.They interrupt your service when they feel like it and add fees for it!

MEGAN

{ 08/27/2010 }

I was continplating between cricket and t- mobile, I now wish I would have went with t- mobile. I ordered one o the most expensive phones that they offer and it was advrtised with free over night shipping which is one of the reasons I made my order on line, i did this at 3:30 in the morning before I left for work, Mind you that I did shop around and previously looked at the phone online and it was on back order, but at the time i ordered it, it was not advertised to be on back order.When I got home from work at 4:45 pm and the phone had still not been delivered, so them i attemped to track the order with no luck so I then called and spoke to a costomer service agent who informed me that there was no tracking number set to my account and was unable to let me know anything about my phone. I then asked to speak to there supervisor, after being on hold for close to 10 minutes( I timed them) my call was diconnected. and so I called again and pretty much the same thing happened. So by the 3rd time I called i was heated the 3rd rep informed me that do to too many orders that the phone was now on back order and that it would not be here till Tuesday ( ordered on early Thusday). The money has already been charged to my bank. After going round and round with customer service agent who somewhere in the conversation said that he gets these calls all the time. This is false advertisement and to me way too many excuses. It was not listed as back order, it said free over night shipping so I feel lied to. They refuded to compinsate me in any way to make me even a partially satified They would not let me cancel until the phone is shiped so I can refuse the order and could not get my 300+ dollers without waiting 30 days to get my money back. Due to this I can't even go t mobile and get a phone because I don't have that kind of money. I need this phone so people can get a hold of me at work I am all over the state traveling all day and have no way to call or communicate with any one, due to the fact that there are hardly any pay phones let and this is incredably inconvienant. I felt like they did not care that they are alse atvertising or that I am a Vey Unsatisfied customer and they were very rude at some points of the conversation. I absolutelly do not suggest giving them any of there business. I hope you take my advise for your own sake and if the option was available I would giv them -3 stars

Kathey

{ 08/26/2010 }

The service is HORRIBLE if you are having a problem with your phone and believe me you will the agent can't speak or understand english and they actually get any with you WTF please whatever you do don't choose this HORRIBLE wireless company

Jeanne

{ 08/25/2010 }

Four stars because overall Cricket is providing exactly what you are paying for. Decent service, actually excellent in town. I live way out and I knew from the beginning the service/signal here would be questionable, and it is. I have to be in certain areas of my property to get a signal and it's not always consistent. If I get on the ladder or go down the road to the neighbors I'll have four bars of signal. I'm just in a low spot, not Cricket's problem. I tried their broadband when it showed they now covered my area and just couldn't get it reliably most places. Went to the store (don't mess with the 800 number if you don't have to, although I've had fair success that way, too.) and told them I needed to cancel and didn't want to have to wait for a credit on the next bill which is what I was told on the phone from customer service. She said no problem, you don't have to do that, and refigured my bill right there and I was good to go and didn't have to pay the amount already billed and wait for a credit. I know I can get a solid signal here from Verizon but I simply can't justify paying their prices since I don't have that kind of budget. And Verizon makes you pay extra for text and picture messages. I have never had a problem receiving my picture messages and have never had to go to the website to retrieve messages. I only have the regular unlimited plan, I do not pay an extra for web, etc. I've never had charges added to my bill that I shouldn't have. I don't use the flex bucket. I always pay my bill about a day late and have never had a problem nor been disconnected. Text message delivery isn't always reliable but then neither is it with the other carriers, just as email doesn't always arrive. There have been a few issues the last couple of months with strange recordings when dialing, but my guess is that has something to do with general satellite issues, solar flares, etc. that disrupt signals, maybe not, maybe it's just Cricket, but again, it's not a $100 a month service and doesn't require a contract, credit check, and early termination fees. As far as sourcing out CS, so does almost every other company that provides any type of service, it's not exclusive to Cricket and you'll find, from what I've read, that so does Straight Talk as well as many others. I can't complain and if I lived in an area that was 50 ft higher in elevation I'd have no problems. All in all, if you have coverage/signal where you most use your phone, and have a Cricket store near you, you'll not regret your choice.

Doug Capella

{ 08/24/2010 }

Please add years to your life and avoid Cricket. They lied to me on two different occasions, had no record of promises made that I reminded them were "recorded" and their service sucks. None of them speak English, they are USELESS.

NEYSER

{ 08/21/2010 }

I LOVE CRICKET!!!!!THEY ARE A GREAT COMPANY..IF I HAD THE CHANCE TO SAY TO EVERYONE SOMETHING.... I WOULD SAY TO EVERYONE TO BUY CRICKET PHONES...

amber

{ 08/15/2010 }

i have cricket now and dont have any problems with there calling and texting service working in my area i live in the sticks but i do have a problem with the fact that when i first got the service a little over a month ago three different people from corp store told me EVERYTHING WORKS WHERE YOU LIVE they lied only text and talk works i hve to wait till i go to another city to get picture messages this isnt right....

Hassan

{ 08/14/2010 }

Most reviews are about much cricket sucks, but for the price what can you ask for. I've had them for about five years and have had only about 10 dropped calls. I agree calling their customer service sucks, you just need to call a few times. Again I say for the price its the best . I have a flashed droid originally from verizon and it works fine. so I'm getting the unlimited call,text, web etc... For 40 bucks + tax . compared to verizons 90$ package.

Clay

{ 08/14/2010 }

Cricket is AWEFUL. They might as well not havea customer service department. Buyer Beware.

Upen

{ 08/12/2010 }

I ported my number from 5 yrs from verizon to cricket in July. In Aug, they disconnected my number in error. When I call customer service (after 3 attempts and a loooong wait), they tell me they made a mistake and are sorry for it, but they cannot give me my number back. wtf.. these guys suck.. their coverage sucks....their customer service is useless... unfair business practices....I just filed a consumer complaint against them..but the loss of my number is putting me thru a lot of inconvenience. these guys suck. the pennies you save from cricket is not worth the trouble they give you. STAY AWAY

Guest

{ 08/12/2010 }

They keep adding things to my bill. things that i dont order and then charge me for them.ringtones, mybackup. they are scam artist. DONT USE THIS PHONE SERVICE. THE CUSTOMER SERVICE IS THE WORST IN THE WORLD.

karen

{ 08/11/2010 }

I ordered phones 8/3/10 next day, still no phones, customer service may as well work for local gas station for all they know about cricket or your order, lots of transfers to other numbers, can't understand anything they are saying and they keep apologizing instead of resolving. i am with verizon and my husband is with sprint and our bills are ridiculous so I have to try something else but if this first impression is any indication I'm in trouble

erik

{ 08/10/2010 }

STAY AWAY FROM THIS COMPANY! I've never dealt with a business as poorly run and horrible to their customers as Cricket. In the five weeks that I've been a customer, I've had to call their RIDICULOUS customer support system over 10 times to resolve their mistakes, and I've never gotten anywhere! It is, without a doubt, the worst company I have ever dealt with. Mistakes with billing, hidden fees, a useless website, customer support that cannot resolve anything--I could go on and on. STAY AWAY!

Keith

{ 08/10/2010 }

If I could give cricket 0 stars I definitely would. Everytime you really need to make a call it says "thank you for using cricket services, but the number you are trying to call is not in service" and this is even calling landline's. I'm checking into U.S Cellular.

maria

{ 08/09/2010 }

costumer service sucks! i order a phone on Aug 3 (overnight delivery) still no phone I called this morning to get them to cancel the order after 3 calls someone supposedly cancel my order! what a mess! don't order phone online if its back-ordered! please email me if anyone actually had an order cancel! like in my situation thanks monkeygirl295447@hotmail.com

Guest

{ 08/03/2010 }

They make it so that you cannot view you pic or video messages even if your phone is capable. they send it to the website and you can hardly send the pics you want to. I think we should be able to view our pics without having to go to the website

Dennis

{ 08/03/2010 }

I have had them for 10 months now, not one problem with service, the coverage is great. My bill is the same every month, $50 plus tax. I pay my bill on line with no issues.

I think 99.9% of the complaints are from people who do not know about cell service, like there is Tax on your monthly bill and that for every cell company.

And they pay there bills late and blame Cricket for shutting them off. I pay mine 3 days in advance to make sure it get credit on time, see how easy that is.

The phone customer service may not be 4 star but ether is most of the other cell companies.

Bottom line if you think your gong to get Verizon's level of service and coverage at Crickets price, your nuts. Your not, if you want there level of coverage, go pay twice as much for them with a 2 year contract and quit bitching.

My bro has Sprint, he is changing when his contract is up, poor coverage, phone and service issues. He pay 2x what I do, and he has only 1500 min with 200 text and no web.

Have 2 friends with T-Mobile, both complain all the time about dropped calls and no coverage when they traveling. They also pay 2x more than me.

Guest

{ 08/02/2010 }

Guess what? There family plans don't EXIST right now.

Guest

{ 07/31/2010 }

Cricket prepaid is nonsense. They dont roll over minutes when you top up. You will probably loose any unused minutes and waste time on your phone explaining.

richard

{ 07/31/2010 }

Worst customer service ever. Could barely understand the woman I was talking to, took forever to get ahold of them, then, if you are missing any of the information they are asking for, its impossible to cancel the charges to the card, I was missing some, and had to dispute the charge with my credit card company to get the required information to cancel, so, they got an extra 2 months worth of payments out of me.

cmoondancer614@gmail.com

{ 07/29/2010 }

the map gives service in Maine, but there is no service there, it shows green for service in Indiana but putting the area code in says there is no service there, I doubt this is a good company !

ct

{ 07/28/2010 }

I've had their coverage for 8 months now and have been fighting with them for 7 of those months over a bill I paid (and I proved it by going IN to show them the bank statement). the payment was made to my first account...and they have never figured out how to transfer the funds to my new account. they keep shutting off my service. I've about had it.

caril

{ 07/27/2010 }

Terrible terrible customer service. Say there are no hidden charges but charged tax on first free month...found out AFTER total had been paid. Did not use the auto pay that was set up, so disconnected phone twice, charged $10 to reinstate both times. Impossible to get through on 1800 cricket to live person. Terrible company and it takes a lot to make me dissatisfied.

brenda

{ 07/27/2010 }

cricket is a waste of money the service is bad and they have a lot of hidden fees they raise about $20 dollars extra from the original price and when its time for you to pay you have no idea why you have to pay so much also cricket employes are so rude they always get bitchy attitudes for asking a simple question (why is my bill so high?) CRICKET IS A REALLY STRESS FULL COMPANY!!! they can really give you a headache its really not worth your money or time and they dont even give your money back even if you bought the phone that same day i hate it so much so i decided to chage to t-mobile its the best company ever!!

veronica

{ 07/27/2010 }

I really like my phone its really cool i always have service and everything is unlimited the only thing that confuses me is that i have the $40 plan but i always have to pay $55 dollars and i dont understand why, i know there is taxes but about $15 dollars of tax thats a bit crazy

JimInPhila

{ 07/21/2010 }

Perfect! "Bars" everywhere, even in the sticks. Never a dropped call. Perfect reception. (I think they use the Verizon system because when I've called the FREE 4ll service, I'm connected to a Verizon operator.)
Forty Bucks for unlimited talk, text and all the web I need! Can't be beat.
One issue is telephonic customer service. Solved that by just going directly to the store which provides excellant customer service.

Suzy

{ 07/19/2010 }

Cricket does not provide any support for their customers. They disconnected my picture messaging and still charged me. I couldn't deal with the hassle, and switched to Verizon. They continued to debit my bank account for three months and after three trips to the store and several phone calls, two months later they still have not refunded my money. Every agent gives you a different answer to your question, is rude, and not helpful at all. Coverage sucks. I wouldn't recommend this service to my worst enemy!!!

mrfilter2u

{ 07/19/2010 }

The worst customer service I have ever seen anywhere. In fact, I predict that they will be put completely out of business by Wal-Mart straight talk phones.

All I can say is buyer beware. If you buy a Cricket phone don't count on any support from their customer service as it is all out-sourced.

The folks at Cricket will live to regret that decision.

Lynn keeping it real

{ 07/18/2010 }

Horrible service. Phone and internet. Do not recommend. Customer service is a joke. If they don't feel like taking your call it will put you through a recording that takes you round and around. When my month is up I will be trying Boost.

Ronni

{ 07/14/2010 }

Switched from AT&T to Cricket for my daughter as she wants to be on the web - AT&T charged $60 for unlimited talk and text, but no web. Paying $51 ($40 plan) for unlimited talk, text, web with Cricket. So far no problems - calling customer service was frustrating, but so far so good.

Devyn Mares

{ 07/14/2010 }

WARNING: NEVER GET CRIKET WIRELESS. they have CONSISTENTLY debited prior to the debit date, screwed me on service and are now deliberating on whether or not they should refund my money for the month of service I won't use... for the next 7-14 BUSINESS DAYS. then i can "check in" and see if it is going to go back into my account. CROOKED COMPANY, NOT WORTH THE MONEY.

corey

{ 07/14/2010 }

cricket add things to your bill that you don't even have on your phone and then raise the bill up then its hard to reach customer service to

MS

{ 07/12/2010 }

Bad service, hidden fees and rude customer service agents!

Kim

{ 07/10/2010 }

Cricket will steal your money out of your account if you order over the phone. Also, false charegs will be added to your bill that you did not request. When you call customer service, they will remove the feature then tell you that it will be credited to your next bill. You will spend the next few month trying to get the money credited back to your bill. Very stressful service.

Dennis

{ 07/09/2010 }

I had recently purchased a phone for my son and daughter. Latter on line I saw a family plan was offered. I decided I would buy a phone for myself to get the family plan. Minimum of 3 phones. I was told I could conert the 3 phones on the phone since a company store was 50 miles away. At the end of the month , when I was told to call back and change everything, I was told I could not convewrt those phones over the phone. I finally talked to someone after several trys and they said I could. They needed the ID #s under the batteries of the phones. I did not have the info at the time so I was told to get the numbers and call back. I did. Then I was told that the service on those phones would have to be canceled for 24 hours before thoese phones could be added. I cancelled my phone. I am cancelling my daughters phone, and will cancel my sons phone. I don't like dealing with a company that I can't believe what they tell me. Besides the service has something to be desired as well.

Adam

{ 07/08/2010 }

I had cricket for a year before i got tired of there lousy service which includes dropped calls left to right. And horrible customer service wow!!!! I'd say ZERO STARS!!!!! RATING!!!

Lisa

{ 07/08/2010 }

This is the worst company I have ever dealt with! Cricket SUCKS! I order a phone on 6/30/10 with them. I received an email thanking me for my order and it provided a order number. The email also stated that my order would take 48 hours to process, well on July 3rd, I went online to check the status of my order and it said that my order was being processed. Well, I wait another day and checked again, still the same thing. I called and was told that the phone was out of stock and that they were waiting on another shipment, so I asked them since I was without a cell phone because I had terminated my service with another provider and I would take the same phone, but in a different color. The stupid azz rep told me that they cannot switch any phones once the order was placed. I have never heard such a thing. They took my money but cannot tell me when I would receive my phone. Last night I talked to a CS rep who was just DUMB! Couldn't answer any of my questions. I then asked for a supervisor, and then got hung up on. FURIOUS I called back and spoke to someone else and another "so called supervisor" and he tried to tell me the same bullcrap. He wanted me to cancel this order and then go back online to order another phone. HUH?? is he crazy? I told him to cancel the order and give me my damn money back I have been waithing for almost 2 weeks and still do not have a phone. What a bunch of LOSERS! I will never consider them again regarding purchasing their SORRY service. If you are thinking about purchasing a phone from them. DO NOT DO IT!!!!!!! and no one in customer service knows anything. What a waste of my time.

sammie

{ 07/06/2010 }

Cricket what have you done???? my service was great till about a month ago now texts need to be sent 5- 10x for it to go through calls drop constantly. Glad it's no contract I can just stop using your horrrrrible service as soon as my month runs out.

Tucson, Arizona

{ 07/05/2010 }

So far Cricket sucks. Went to Calif. and didn't have any service even though supposed to be nationwide service. I was screwed. Also my bill is about $37.50 and they said I owe $50 and this is my first month. If you live in Arizona, let's complain to the Attorney General. I am.

Juan

{ 07/03/2010 }

Well, if you are thinking about using Crooked for your international long distance calls to Mexico, beware: They don't tell you it doesn't work in all areas and sometimes doesn't even work where is supposed to. Let me explain:
My friend has Crooked service since last year and let's me borrow his phone to call Mexico.

The quality isn't great but it worked so I decided to get my own number with Crooked. Surprise! It sez I have to buy time! I called their customer disservice 7 times and the first two representatives told me my area is included; all I needed was to reprogram my phone. Never got it to work and three times they hanged up on me! talk about bad service in every aspect. The last two times I called was to cancel my service but but never got to talk to anybody. On top of that you get a lot of dropped calls.
Stay away from Crooked. You get what you pay for and sometimes not even that.

el chavo

{ 07/02/2010 }

cricket has very poor customer service drop calls constantly. will switch to boost mobil without thinking twice.

JimInPhila

{ 07/02/2010 }

Previously was w/ Straight Talk, now there is a disaster! I've had Cricket for about 3 months now and couldn't be happier. Their one drawback is their "overseas" outsourched, unfriendly, rude, lazy, ignorant, unknowledgeable customer service via the phone. Do whatever it takes not to call them. Having learned the hard way, I go to my local Cricket store. Salepeople there are the exact opposite of the bums on the phone in Calcutta.
I'm got the $40 plan, unlimited everything. I cancelled my hard-wired house phone, giving me additional savings. Never had a call dropped, even if I'm walking down my basement steps, or anywhere as a matter of fact.
Yeah, I'm in a big city, Philadelphia, PA. It also works when I'm "out in the sticks," 130 miles from here.

Glenn

{ 06/29/2010 }

Should be 0 burned out stars, Cricket sucks. Just got my service and phone from the internet site, the map showed I had service at my home address however it is not there. Everytime I try to dial it says stay on the line until Verizon helps with my call and charges me!!! I called the sucky customer service- a bunch of idiots in some other country who has trouble speaking english. They don't know how to help me with my problem, local store won't help because I purchased it on line. When the 30 days are up so is my patience and I will go back to Net10 great reception, still dealing with CS in another country without English capability but never had many problems.

Sean

{ 06/26/2010 }

I was tired of cricket.. all the complains in this forum is what i went through.. just went to boost.. better phones and better coverage and 50 bucks flat... sprint/nextel has better coverage than cricket

Mark

{ 06/26/2010 }

Worst service ever. While the front line sales rep might be able to speak english and sound american if you have a problem good luck understanding them. I ordered a phone, its been 15 days since I ordered it, it still hasn't been sent out. So I call and try and cancel my order, what do you know they won't let me. So after being hung up on three different times and then finally getting through I still doubt my order has been canceled. Then to top it off some sales woman called me back because I had to call her to get the number to try and cancel my order. She tried to sell me another phone. There is no way in hell, and if that phone does some day show up I am going to refuse to take the package, send it back.

Miso

{ 06/25/2010 }

Cricket sucks. It truly does. You have limited access to awesome apps that everyone else can get, their phones are not exactly worth the cost, they sell accessories at unreasonable prices, and their customer service department sucks. I've had bad experiences with an average 3 out of 7 reps, not to mention cricket cuts you off from being able to speak to a customer service rep if you make a bridge pay or if their que is too high, meaning if you have a technical problem you better pay your bill before you get any help. I've had other companies, and yes all these capitalists in the communication business cut as many corners as possible, but it's all about who makes you feel the most comfortable while you're getting financial exploited, and trust me cricket is the worst. Their company is, for the most part, very open about being crappy. I believe people who have good experiences with them don't walk in with high expectations to begin with, so maybe I should have done the same.

Hajra

{ 06/23/2010 }

just got my cricket phone, it does not work at all. Very bad customer service as well. very difficult activation process.no service bars either on the phone, I am going to return it.

Cincinnati Ron

{ 06/22/2010 }

The Cricket service I have is not bad, but the flex-bucket plan they have is one big RIP-OFF! You have to use their plan in order to have ring tones, so, you have to put money into the plan. Presently, I have 73.00 in my flex-bucket and decided I no longer want to use ring tones. I asked for my money back and they said that I have to use it or lose it. If I changed to a new srevice provider, they said "too bad, you don't get a refund"! I never signed a contract or was I ever told that those were the conditions of flex-bucket spending. They need to make that clear to everyone before they decide to use the stupid plan. I even tried to get those idiots to allow me to use that money to pay my monthly bill and they said "No, no, you can't do that!" They need to change their policy. There's no need to be THAT greedy for a buck.

Marge

{ 06/22/2010 }

Great price but bad customer service. No one was able to help me. I must have been transfer about 8 times and all the people kept saying "sorry cant help you"

cricket Customer

{ 06/21/2010 }

WORST SERVICE EVER!!!

I want to rate 0 star if possible.

It has low nationwide coverage. Roaming cost $0.25 /min and Sometimes it just does not work!!!! (they have some technical issue with broad band)

Customer service is not 24/7 so if your phone does not work it won't work until next day.

DONT EVER GET PHONE FROM CRICKET!!!

Jasmin Anderson

{ 06/18/2010 }

I love crickets pre paid phones.i have one and it is awesome .I can say that everyone in the world should get one your life will be much easier.

Cynthia

{ 06/18/2010 }

Well i have had Cricket for about 2 years now and i fell that it is a pretty decent company. Before this i had boost mobile and before that i had t-mobile and of the 3 i like cricket. there is the occasional phone call that doesnt go through but i had the same problem with t-mobile. i have friends that still have t-mobile and they are constantly having connection problems with the mobile web and with cricket i rarely do. there are no contracts, unlimited minutes and messaging for about $40+tax. for everything i pay about $100 for 2 lines. i think it is pretty decent vs. other bigger companies. one downside though is the limited phone selection.

Frusterated!

{ 06/17/2010 }

Cricket is ridiculous when it comes to ANY customer service- over the phone (system hangs up on you and makes it impossible to get to an agent), and at their corporate stores in person. I set up automatic payments so i wouldn't be charged extra $10 every month when i forget to pay for reconnection. Person on phone said payment was declined... i checked my account and i had plenty of $ so couldn't be true. went to dealer, they can't access payments. then went to corporate store. Apparently the person who set up the auto-pay left out the fact that it doesn't start for over a month and a half. so the next month my service got cut off AGAIN and instead of waiving the $10 reconnect fee, the (extremely rude and unprofessional) girl said it was MY fault even though THEY screwed up. I've been dealing with crap like this since the first day i got the broadband card... ahhhhhhhhhhhhhhh! i HATE this company!

Rolando

{ 06/16/2010 }

Well, I am (or was) going to get a Cricket phone...but it seems like that would be a very bad idea...many more negative comments than positive ones...

CHRISTINE SUGGS

{ 06/16/2010 }

I NEED TO ASK CRICKET TO CHANGE THE POLICY FOR CUSTOMERS THAT ADD ON TO THEIR PHONE THAT THEY DROP THE PERSON WHOM DOES NOT PAY ON THE ACCOUNT BUT, NOT CLOSE WHOLE ACCOUNT BECAUSE THE OTHER PERSON SUFFERS AND THEY ARE NOT AT FAULT. OR STOP ADDING CUSTOMERS TO ACCOUNTS THAT PAY ON TIME. CHRISTINE SUGGS MY PHONE WAS PAID 6-15-10 AND SINCE I ADDED AN CUSTOMER TO MY PHONE ITS SHUT OFF. ITS NOT FAIR. 402-813-6181 IS PAID BUT 402-686-1369 WILL PAY ON FRIDAY JUST ONE MORE DAY WHY SHOULD MY PHONE BE OFF. THANK YOU FOR MY IN-PUT

Neil

{ 06/12/2010 }

It's too bad you can't rate lower than a 1. I activated my Boost phone yesterday, did it all online, and was done in 5 minutes. I got my daughter a cheap Cricket phone to use with their $25 a month service advertised on their website. When I tried to activate online it said I needed to call them. So I called the number it said to. After being on hold for over ten minutes the person I spoke with told me I needed to talk to customer service and to call a different number. I did that. Sat on hold. Talked to a service rep who said I was at the wrong department and transfered me to the wireless department. That person said they didn't offer the $25 a month plan anymore, but offered a $30 a month one. However, the $25 one included unlimited long-distance/voice, text, and caller-ID. The $30 plan was just unlimited voice/ld. I asked why the $25 service was still advertised on their website and literally pulled up the site and read it off to her. She checked my zip code and said it was suddenly available, but she'd have to transfer me to another department to have the phone cleared and then they would transfer me back to her and she would finish it up. So I'm transferred again and this person says they no longer offer the $25 a month plan and the other rep didn't know what she was talking about. She transferred me (YET AGAIN!!!) to someone else who told me the $25 plan was no longer available. After going through yet the same explanation as before he checked my zip and said whoops, it is available, but I'd need to be transferred to the department I was transferred to two transfers ago. I think the actual job of the Cricket reps isn't to help people, but to put them into an infinite loop of transfers so that they get frustrated and just give up. That's what I did. I returned the phone and will just set my daughter up on Boost as well. Reminds me of two things I've always been told: 1. You get what you pay for. 2. Indians are incredibly difficult to understand.

Don't Waste Your Time or Money!

{ 06/12/2010 }

I gave a 1 rating, since there isn't a -0- rating. I purchased a phone w/the $30 dollar plan as a Christmas gift for my daughter. We had nothing but prolems! Poor reception, each month the bill was more than $30 and no one at customer service seem to be able to explain this to me. We finally had the phone disconnected. Now they are calling us 20 to 30 times a day on our landline. I've told them several times, that we are not interested in their services and they contiue to call. Just had a call from them and when I asked the rep not to call us anymore she HUNG UP!!!!! I really dislike this company. Do yourself a favor & don't waste your time!

Dave

{ 06/12/2010 }

After a few days, so far, so good. I bought the plan and phone at the Cricket website. Once it arrived, I did not realize that the phone was for the most part activated, less one final step of calling a certain number, as their instructions on the website don't seem to make that part clear. So I called customer service, and waited on the phone for a real rep. to talk to me. He answered pretty quickly, at about 10 p.m. He was a little hard to understand, and didn't quite know what the heck I was talking about, thanks to my confusion about their website instructions. When he tried to put me on hold, we were disconnected. Horrible experience. I figured it out on my own though. I followed the instructions on the card inside the package, rather than from the website, and all is well now. Next thing I did is checked my bill on-line on their website, to see if all the free offers were marked down OK. The bill was set-up a little confusing. At first, I almost thought that they had charged me for the free months, but figured out that all was correct in the end. State taxes & fees add about $8 to my combined monthly bill of phone + broadband plans. We'll see how it goes.

jose

{ 06/11/2010 }

by reading all this coments i dicided not to go cricket

Kim

{ 06/11/2010 }

o stars for customer service.I got my phone today but guess what someone put it inside my door and the dog got it! I have been on the phone since I got home from work trying to order a phone, I'm not even trying to get a new one for free, I am ordering a new one and paying for it I just don't want to be charged another activation fee.

peachie

{ 06/10/2010 }

Love this service, to all you complainers...everyone has taxes and fees for payments over the phone. Never had any problems with txt, calls, customer svc. I was fighting for weeks to get local internet service through a dsl provider to no avail, and i walked in the cricket store, bought a modem, 5 minutes later I'm online. I recommend this service to everyone I know...

Cooke

{ 06/09/2010 }

I have to say I am not pleased with Cricket at all. The reception in my area sucks, I can not recieve picture messages or access the internet unless I am outside of the county I live in. The customer service defintley sucks because its difficult to reach a live rep and then when you do, you do not understand what they are saying. Also if you do not go to a payment center, you are pretty much out of luck with attempting to pay over the phone or on line. It has literally taken me 35 minutes to attempt to make a payment and have it processed properly. I am sure that some people may have not had as many issues that I have, but with all the difficulties that I have had, I a search for another cell phone service. To the "new comers" good luck!!!!

Kim

{ 06/08/2010 }

I ordered my phone Thursday morning, got a confirmation number but no tracking number. I called today and they said it was on back order! Why didn't the website say they were out of stock? They already charged my credit card. It said it was processed at 10 in the morning. We'll see how long this process will take. keep you posted.

AG

{ 06/08/2010 }

Ever tried their customer service? It stinks.

Never buy anything with BAAAAAD customer service.

nice lady

{ 06/07/2010 }

I have had all cellular carrier services sucks, sprint terrible reception excessive fees, At&T terrible phone service plans sucks, so does Verizon free nights and weekends drop calls all the time. US cellular excellent phone reception domestic coverage is limited which roaming min applies. Cricket no problem best service no drop calls when traveling from state to state activate roaming coverage included in my plan. Internet works great, receive pic messages okay overall service is excellent no complaints. Call customer care wait for rep no problem pay bill online no problem. 4 stars.

Roger

{ 06/04/2010 }

I got a phone and 3G card in San Diego.
I do not have text and don't want it, however, whenever I sent the company an email, and requested a response via email, they would send an email telling me they sent a text! I would keep telling them "Idiots, I asked you to communicate with me via email because I do not get text yet you continue to send emails telling me I have text.
This went around and around until I got fed up and quit.

Me

{ 06/02/2010 }

I could give Cricket more stars but it really does not offer anything more to the table than its competitors. Cricket's coverage is still weak when compared with, say, Straight Talk. If they included roaming at no additional charge for their 40+ dollar plans, the choice would be a no brainer!!

very pleased

{ 06/02/2010 }

I live in Utah and I have had Cricket for about 5 years now. The coverage has done nothing but get better and better (50 states baby!) My old plan gave me 30 minutes a month of free roaming minutes which was nice for going on trips because I didn't need to use my phone that often and I didn't go on many trips anyway. Now that they cover all 50 states, I'm thrilled about the coverage. The coverage is good and the phones are only going to get better. Yes, the phones right now are all the same and kinda suck. I'm just waiting for the smart phones to come out. That will be a big improvement. I'll tell ya, that there is nothing nicer than looking at my phone after a 45 minute call and not worrying about how many minutes I have left. I will NEVER go back to counting minutes again. As far as cons go, I think the only con is the customer service. Luckily for me, I have only had to call them once and I don't look forward to the day I have to call them again. I know I shouldn't judge their entire customer service dept on one experience, but the reality is, I am. I will have to change my plan after I get the smart phone so I can have navigation and web browsing. I'm sure it will be a pain, but it will be worth it in the end. To all of those thinking about Cricket, I would say give it a shot after your contract is up. No commitment, get out if you want, when you want without any fees. Another downside, which I understand why they do it, is you pay pretty much full price on the phone (unless you find a deal).
Recap:
Pros- Good coverage (now in all 50 states), unlimited everything for super cheap, smart phones coming soon, no commitment, cheap flat rates.

Cons- not the greatest phones (currently), not very good customer service (hopefully you don't need to call)

jesse

{ 06/02/2010 }

this is the worst service ever my wife wanted to try it and it has been a roller coaster since day one. i don't know if im tslking to someone in the states or sone one from the middle east. You cant understand them and when you ask a question, their response is like if they don't understand. "vright,vright, so would u like to pooorchase onn adichinal line"? Ive been waiting for my rebate on two phones and a broadband for seven months. Just tell the truth its collecting intrest for us! carma baby carma! service is poor plans are weak, phones are no good don't get sucked in

30ateDD

{ 06/01/2010 }

I had Cricket and as long as I paid my bill on time with the taxes totaling about $10 it was fine. The bridge payment I thought was great until I found out you cant talk to customer care at all, until the next month, even if you paid the entire bill the next day. I went out of town, paid for extending coverage and the damn phone didn't work. There we were, 3 people who paid their Cricket bill but not a 1 working phone! They refuse to give any credits esp. with that slow ass internet that I lost connection with 98 times within a 12hr period. I switched.

susan

{ 05/31/2010 }

Signed up for the $25/month plan they advertised on TV. First two bills were over $50. They told me they automatically updated everyone without a choice. I usually read the fine print - I don't remember signing up to be charged twice the amount I signed up for with zero notification or approval. Don't waste your money they are by far the worst cell phone carrier in existence.

Franky

{ 05/26/2010 }

If you are in a hurry to get your phone don't trust the online discount or salesman...time is money. You will be told that the phone will arrive in a few days......BUT.....no phone. A phone call that of course the customer makes reveals you ordered a "popular phone" so it won't ship out until next week. Sorry, don't buy the excuse, not a great way to start a trusting relationship. Hope conditions improve, meanwhile not connected :(

Tulsauser

{ 05/24/2010 }

Horrible phone reception! Horrible customer service! I was double charged as an error on Crickets end, and they would not give me my money back for 2 weeks! They took over a hundred dollars out of my bank account within seconds, but refused to put it back when they made a mistake! I am switching cell phone providers immediately.

Kirk B

{ 05/23/2010 }

This company is o.k. It simply works, and for a great price. And with their new nationwide coverage, I'm never without a signal. Sometimes they delay my text messages, which can be an annoyance, but I'm happy with them overall. Haven't had any problems and customer service is helpful.

Barb

{ 05/22/2010 }

Cricket says they can convert any phone
to a Cricket phone. I have Cricket coverage but cannot receive picture messages on my phone and I cannot access the picture message on the mms website either. The website does not give an explanation of what MDN means
and it is required to pick up a message
even if you have the message id if you do not have the "MDN", you can't access JACK. Cricket also cannot remove
the verizon opening picture from my phone.

karenftx

{ 05/21/2010 }

I switched to Cricket from ATT when they refused to let me have a regular plan. I have had no trouble at all with my phone or my son's phone. We get texts superfast and my son has all sorts of music downloaded.

I don't understand all the hate.

Seth

{ 05/21/2010 }

The prices are good, but the call quality is pretty bad. I tend to use text to avoid having to talk with someone and having an incoherent conversation. Also, I'll sometimes get my voicemails a week later. Can't beat the prices though.

ALICIA

{ 05/19/2010 }

Bad company, just #@@!!! Switch for another company...the coverage is bad, I was refill for 30 dollars too and they said me because I paid roaming in my home area???!!! I have a service and I paid to get connect and have a good coverage??Too bad!!

Lawrence Kowalkowski

{ 05/11/2010 }

The phone works well, don't get me wrong, but without customer service (took them 6 days to reply) to explain an increase to the plan each month (+ $2-$3 a month), having the phone isn't worth the hassle and runaround.

MARIA

{ 05/10/2010 }

on May 5/10 I got Pay as you go I pay 30.00 dollars, I choose the plan of $1.00 per day on 5/5-10 I did another refill of $1.00 and ask for the balance, the balance was $6.80, I didn'nt use the phone then on 5/10/10 I was checking the messages from another phone, but I received the message that The Cricket number was not available,I dialed several times to check it I was dialing wrong number but was the same answer. I call to Garner Cricket Store were it was the last refill and speak with Jacket. she said that the balance was 6.80 and didn't have any explanation, about the issue, she ask me to call back in 5 minutes, at the time of this writing I feel frustrated because I'desperate to find a job and I provide my number to many potencial employers,as I didn't check the messages long before I really I don't know how many calls or emergencies call I Have miss IS THIS FAIR? IS THIS SERVICE?IF ANY EMPLOYER CONTACT ME AND RECEIVE THE SAME ANSWER?WHO ARE GOING TO ASSUME RESPONSABILITY?IF WHAT IF I MISS EMERGENCY CALLS.ALSO I DIDN'T RECEIVE A TEXT MEESSAGE AS CONFIRMATION OF THE PAYMENT WAS RECEIVED PLEASE THE MANAGER OF 1329 5TH AVE GARNER NC 27529 FIX THIS I'M NOT ASSIGN ANY STAR IT IS PREWRITING OVER THER AND THERE IS NO OPTIONS TO DELETE IT

Jon

{ 05/10/2010 }

I am not a fan of Cricket. But please keep in mind that on any CDMA networks you can not use the internet and talk at the same time. This is one thing at&t has over verizon.

ZuBrain

{ 05/08/2010 }

..i wish i could give 0 or negative stars ... I left T•mobile for the price ... i feel like a conned traitor ... yeah they said it wasn't a "smart phone" ... but i didn't realize it was a "mentally challenged phone" ... can't recieve a call while i'm in the browser, can't play music and recieve a txt, can't listen to music and browse web, and this is their phone..., TXTM8. ....... ...... and sure as the sun comes up, don't believe the my acct. menu/page, even if it says your bill is paid for the month and your balance is zero, your signifigant other did not pay it and your phone will be turned off ...

... don't forget the re-connect fee for their negligent system ... and their network ... is ... it feels like when "they" (not cricket) tried to sell those shitty 56k/V90x2 modems and said they were as fast as broadband ..... My wife's phone has a 3g symbol (samsung) (but takes solid 60-90 seconds to load google search page), mine says 1X (TXTM8) and runs faster ... at 1X ...

ACwrecker

{ 05/08/2010 }

words can NOT express how UNHAPPY I am with CRICKET service. For 3 months now, my bill has been a different amount every single month (erratic billing) with all inclusive plan (how can that be when I have a set plan). I complained so they changed my plan without my authorization to a more costly one. They had a promotion for a $35 plan which turned to a $50 plan within months. I truly don't believe that CRICKET 'Respect's MY wallet !' load of crap...#@%$!
voicemail doesn't work (lost many jobs because of this #@%$!), went out and they had to reset it. It is easier to win the lottery than get a supervisor on the phone,
the only way to get FACEBOOK to work on the phone is to follow and UNSECURE link from my email acct from the phone (the other links that can be setup DONT work unless you UNSECURELY sign in, leaving your ID & PWD at risk). Which quickly signs me in and bypasses all security ( USE AT YOUR OWN RISK). Truly just short of a tin can and a string. I have tried many carriers and this by far is one of the worst. PROCEED WITH CAUTION.

Jason

{ 05/07/2010 }

Cricket wireless is absolutely terrible. The only time I get any bars of service are when it's roaming (less than 1 mile from where I purchased it at)Stay away, you'll thank me later.

Mary

{ 05/07/2010 }

I was with Cricket pay as you go for over 5 years with Cricket their $45 unlimited talk, text & web. I went on vacation in 2008 and I purchased $15.00 extra for roaming. When I returned home a week later I have & repeatedly tried to get Cricket to remove the $15 roaming fee's with no success. Every month my bill kept increasing instead of decreasing to where I was fed up with paying for hidden fee's and roaming when I was not roaming. I would never go back to Cricket because they do not credit their over charges. Cricket has Horrible service! I'm now with Straight talk, and couldn't be happier with it. I just wish I would have switched to Straight Talk a year ago when I first learned of Straight talk, I could have saved myself a lot of money.

Kimberly

{ 05/06/2010 }

I switched to Cricket from T-Mobile because I was trying to save myself a $100 a month......NOT WORTH IT!!! It has been a week and a half and they still have not ported my number over. Their manager Josh told me it could take 72 hours, which to Cricket means 9 days because they only count 8 hours per day (business hours)! Their entire company is liars! I emailed their corporate office 4 times and have heard nothing back. This is the worst company ever!! Not worth saving a $100 a month!! CRICKET SUCKS!!!!

Neil

{ 05/06/2010 }

I live in a valley and it didn't work, so I cancelled. They now robo-call me every day trying to get me to reactivate. Don't ever sign up for Cricket. You'll be sorry.

Alicia Dem

{ 05/01/2010 }

Cricket Broadband-RUN!!!
I was charged 4x when I shouldn't have. My first mth was suppose to be free and I was charged. I had to threaten to report their actions as fraud to get Angel/Angela to admit to seeing all of the charges!! My acct had a note to stop pulling fees and they still pulled fees. Although, the overcharges are present, I have to send them MY proof and wait 7-10 business days to get my own money back. Cricket is cheap or comparative w/ Verison but they get you in the long run. The only plus is that this happen right before I was going to transfer to their cell from another large carrier. RUN!!!

Guest

{ 04/30/2010 }

here in dc i think the siggnal is great!!! my mother has cricket and its not bad at all

Roy Johnson

{ 04/28/2010 }

What Cricket doesn't tell you on the PayGo plans is that you have to pay $15 a month whether you use it or not.
I addition if you don't pay another $15 before the end of the month you lose any balance that has already been paid regardless of the amount.

nuvy

{ 04/28/2010 }

Cricket should b named Looser wireless.. seriuosly Cricket sucks in all areas my boy friend and my mom hav cricket they constanly loose Signal and Txt arrive sooo late really u guys don't waste ur hard earned money they keep saying they hav improved soo not seeing or hearing it. So they are Big Loosers they Loose ur payments , u Loose signal,da cells are Loosers , customer service are Loosers They make u b a Looser don't b a victom of Looseing ur mula people!! I giv them a -0 they don't deserve a star

Laura Lee ;)

{ 04/26/2010 }

CRICKET IS THE MOTHAFUCKEN BEST! AN TO ALL U HATERS... IF U DONT LIKE IT THEN Y DO YALL HAVE IT! U CAN COMPLAIN AND COMPLAIN BUT YET I BET U STILL HAVE IT BECAUSE U CANT AFFORD A TMOBILE, ATT & T, VERIZON OR ANY OTHER CARRIERS HIGH ASS BILL.. LMAFO!!! SO JUS SHUT THE FUCK UP AND SUCK IT UP BITCHEZZZ! :))

NancyPanya

{ 04/26/2010 }

You thought AT&T was bad, they are over 10x worst.Talked to West for signup. Talking to a sales rep. always seems to go easy where ever you go to. When I got the email confrimation for the fedex tracking # for the A600 Modem, my mom's aptartment number was not there. I asked the account to be under my name, because 1. i did not have all of my mom's information 2. I want to deal with all the hassle if there was any. Called Fedex and they said call Cricket. Cricket told they cant do anything for me. I talked a sales person, a Customer Service person named Allen and a manager so he claims to be. Allen could not help me find the order number. I told her that I had two emails that i was looking at. She wanted to hang up on me, and said to call back when i had it. Thats when i lost it. I read her the who email and found it on my own. She should be able to tell me exactly where to find the order number. She cant do this on her own. I called back after allen said she will escalate my call to her manager. I gave her the wrong digit for call back number. Spoke with a guy and he did not say he was not the manager, until much later after the conversation, wich really made even more mad. The manager said that the account was under my mom. There was a reason why i called in for my mom. They do not take notes on calls and i believe there are no individual ques for each of the customer servicve there. My mom never called in there once but she is on the account. Managers solution is if she does not get the modem it will be ship back to them and she can have a refund in 30 days. They refuse to reship the item if my mom does not recieve it. If she does not get it, then i have to put up my mom to call them to get a refund. She yelled at Clear Services before she called me for help. Unfortunatly Cricket does not have the right type of people that will have the patience to put up with my mom and her accent, from what I exerpience. She said that Clear Service did not understand her

Sahray

{ 04/25/2010 }

i Have cricket and unlike all you guys apparently, i love my cricket phone. i get great service and its a great price(:

Lynn S.

{ 04/25/2010 }

Unless you have NO OTHER alternatives, THEN and only THEN do you go to Cricket. Even a can and string would be better. I bought my phone from the cricket store less than 5 miles from my home, it does not work at my house. Now, when I drove to Matamaros Mexico, it worked great. Go figure. Just buy the basic phone, if you spend more you will waste your money. They had to provid me with 3 different phones before I got one that worked the way it should. Good luck.

Jay

{ 04/23/2010 }

I switch to cricket because I had I- Wireless dollar a day freenights and weekends and they went up to $1.50 aday or $60 dollars a month so saw a commerical for cricket 45 dollars for 40 sounded good. I got my bill it was 40 then they add a tax of seven dollars then if you pay at the store they add another three dollars if you with a card another dollar so by the end your bill is 50 dollars so really you only saved 10 dollars and their customer services sucks. I am all for taxes but I thought when you tax 40 dollars you come up with 42.60 not 47 dollars thats how they get you. A cheaper rate but then they add all these all charges so you really are not saving. All I want is a phone that has talk, text and voicemail that is a reasonable price all them other services I don't use. If you need to switch your plan or phone provider I would not recommand cricket.

newmanrf

{ 04/21/2010 }

I've been a customer of Cricket for at least 3 years and previously had Sprint then Cingular. I've never dropped a call with Cricket, text's work great and voicemail works great. I also have Cricket Broadband and use it every day to work from home developing complex websites and it works just fine. Cricket just plain works anywhere I go - Chicago, St. Louis - works just fine. Again I just want to reiterate - I've never been unable to make a call and I've never dropped a call. My local Cricket store in Pittsburgh is downtown and it's a corporate store - they have always been quite pleasant and always met my needs. Cricket just works.

littlebitofnc

{ 04/20/2010 }

Cricket Wireless is NOT WORTH WASTING YOUR TIME AND MONEY ON. The broadband speed not only sucks bg time but their customer service is CRAP.

From day one of purchasing a broadband card and service it didn't work right and all the store we purchased it from would do was tell us to call technical support or go to a corporate store. All technical support would tell us was that they had done everything the could and that we needed to take it back to the store we got it from . The store we got it from wouldn't do anything and said we had to take it to the corporate store. The corporate store said they couldn't do anything because none of the 3 calls we had made to tech support had been documented on our account and that we had to return the device to the store it was purhased from. All we got was the run around.

We did cancel the service after a week of nothing but issues and nothing being resolved. Now we are out the activaion fee and the $111 we paid for the modem.

Calls to the 800# got us nowhere. CRICKET SUCKS

By the way, we went to Clear Wreless and the service is great and we have no issues with the modem at all.

paulette

{ 04/20/2010 }

I don't know what all the fuss is about. Ok I used to have sprint now they had hidden fees! I got my credit screwed over and now i can't go back. But anyway I moved to Cricket basically because I wanted something affordable and reliable. Obviously Cricket isn't the best thing around. but hey it's not that bad either. at least where I live in Texas which worked fine in austin houston san antonio dallas. Im saying this because I've actually traveled to those places with my cricket phone and i had full bars! No lie. Maybe i guess it depends where you live and what kind of coverage you get. cus where i live the coverage is good. I would prefer maybe one or two drop calls and not getting signal in some random places than spending what I spend on sprint. The phones arent that great but give me a break if you want an awesome phone a great phone company without spending money then you're screwed. In my opinion Cricket isnt that bad. Not the best but not the worse.

JimInPhila

{ 04/14/2010 }

I joined w/ Cricket yesterday. A buddy of mine has them. I borrowed his phone and checked it out all over my house--it worked fine. My Virgin Cell service was good but in 6 months, I had to replace the battery 3 times (Samsung). The Cricket store CSR yesterday told me that all batteries are "tempormental," should never charge the phone more than 4 hours and never charge it overnight--My bad.
CSR give me a temporary number and started the process of porting my permanent number, telling me to call Customer Service in 4 hours to confirm the process. WHAT A NIGHTMARE--Was asked for my phone number, my name, my address, my password, my date of birth.
When he said he needed my social security number, I lost it. I wished him a pain death at the bottom of the Gangus. Returned to the store irate! Issue was resolved in 5 minutes. Stay tuned.

Danni

{ 04/13/2010 }

If there were a way for me to give less than one star, trust me... Cricket would get none. First of all, the service is absolute crap. I get no texts at all, and then like 20 back to back, because they don't actually go through when they are sent. This is because, after being told that my area would not be a problem, I'm roaming about 95% of the time. The only place where I can actually get online to take advantage of the "unlimited internet" Cricket provides me with is 45 minutes from my house.

Even worse than their cellular service is their customer service. I was just transferred (over a period of 20 minutes) to more than a dozen "customer service" representatives, all of whom asked for my name, date of birth, address and the issue that I am having with their service - before passing the buck and transferring me to the next person.

I have been a Cricket customer for 2 weeks today. I left AT&T because this was more affordable. Apparently you get what you pay for, because not only is AT&T's service 200% better, but their CUSTOMER service is phenomenal. I'm going to beg at&t to take me back first thing in the morning.

MMF

I HATE CRICKET

{ 04/12/2010 }

Dude the service sucks everywhere I need it to be good at. The customer service sucks. I'm paying $50 a month and I don't have voicemail. My phone has miraculously started giving me an invalid address message when I try to send pics to anyone. It's ok if you just stay at home and never leave. And if you're close to one if the few good coverage spots. So absolutely nothing but a scam. If you don't have coverage oh well you're screwed and they lie constantly. So anyone who thinks this is a service for "smart shoppers" you must mean retards who like to be scammed.

Michelle M. French

{ 04/07/2010 }

Cricket doesn't even deserve 1 start. I have never had such a horrible experience with a cell provider. I could not activate my phone, despite 4 hours on the phone with numerous incompetent robots. I now realize why: the phone has to be activated in a primary service area-a 45 minute drive for me! Of course there is NOTHING in the literature that came with the phone stating that. I just learned it on this website. I was so furious I tore the phone in half (the clueless bots told me the handset must be broken!)

I will NEVER deal with them again. Total crap and NO customer service at all.

DO NOT SUBSCRIBE TO CRICKET!!!!!!

marsha

{ 04/05/2010 }

crikett has been nothing but trouble. text does not work and they tell me its because they are changing towers. it takes days of constant dialing to reach customer service.

James

{ 03/29/2010 }

The reception in my area is good and the features are a bargain for the price.

Everything is cool until you have a billing or equipment problem...then it gets ugly. Customer service number is worthless and going to a "corporate store" is worse than going to the DMV on a Monday morning. Either way, good luck getting a credit for any over billing or "warranty core charges".

Scarlett

{ 03/23/2010 }

I'm getting a cricket in the mail not so long from now. I just hope these reviews are wrong. I dnt really travel...so yeah. I live in gaitherburg md. Its not really tht small & everyone over here seems to get great reception...sooo yeahhh. Hahaha. :D

Jordan

{ 03/22/2010 }

love this company, most reliable company i've ever been with, phones aren't that great, but the service is unbeatable. I tried to ditch cricket twice for a nationwide carrier (boost mobile and straight talk) and both were awful companies. doesn't matter though cause cricket is going nationwide on the 23rd, i'm surprised the dude who runs this website hasn't said anything...
the phones aren't that great but the price and service can't be matched. i've been with cricket for 4 years and i don't intend on leaving. anyone who is complaining about a high priced phone, get over it, or switch to a company who will give you a free phone and charge you out the wall with monthly fees, good luck

Rebecca

{ 03/16/2010 }

Phone was advertised at one price & they charged another saying that included price of first month. Then had trouble logging in to pay bill and it gave a complete price for monthly service. Recommend everyone to use some other service.

joshuas

{ 03/12/2010 }

Crickets new 25 dollar rate may sound too good to be true. It is. I have it. I purchased it because I'm a broke college student. It's 25 bucks plus tax per month so around 28 or 31 bucks. There isn't a voicemail, and it is only Text and local Talk that is unlimited. It serves me alright, but I didn't know there wasn't any voicemail. It's only 5 bucks extra to add, and so is e-mail, as well as long distance, get the pattern? You can add it on to the 25 dollar rate. I think you'll find that Crickets customer service lacks in ingenuity. You can't get your "call records" unless you go to a "corporate" Cricket store and then from there you have to fill out some forms and go to a notary for an additional process. If you get a driving ticket for being on the phone get ready to go through a long and stressful process. I only recommend this plan for people who stay local, and can hack out the fact that there is no voicemail. I do however take advantage of its unlimited text. Oh and I got the first month free, and then when I had a problem because Cricket wouldn't allow me to pay the bill online, at all, and it showed 0 on my balance on the phone, even pass the "supposed" due date. They waived the fee that was added since it wouldn't allow me to pay online, and offered me a free month if I pay for three months in advanced. It was for 87 bucks and I don't want to think about the next 4 months. So it worked out just alright, however I wouldn't recommend this service to them.

San Diego Caller

{ 03/09/2010 }

I have to agree with many of the other reviewers here. Cricket has great prices, but their customer service is the worst I've ever experienced anywhere. They keep you on hold, repeatedly ask you for your name, phone #, address, date of birth, etc and then either disconnect your call, put you on hold, or tell you that you have to go to a "full service" Cricket store (in the worst part of San Diego) for anything. At the store, the service is about the same, wait in line, deal with reps who don't seem to care. I've been overcharged, aggrevated, and finally just switched to Page Plus Wireless using Verizon's network. About the same price, better calling quality, and much better service on the phone. Cricket needs to fix their customer service and fast, or they won't have anymore customers!

Jessica

{ 03/05/2010 }

I am warning anyone who is smart enough to look up reviews first..DON'T DO IT!! IT IS SOO NOT WORTH SAVING A FEW BUCKS!!cricket is the DEVIL!! horrible customer service ,quite possibly the worst i've ever experienced anywhere with any company.

SHERAWN

{ 03/05/2010 }

I bought my son the *TXTM8 Slider* in January. After a month the phone only works when it is on the charger. He has done nothing wrong to the phone. My sister n law works for Cricket and she told me alot of people have been bring this particular phone in with the same problem. DO NOT WASTE YOUR MONEY ON THIS PHONE ***TXTM8 SLIDER***

Rick

{ 03/05/2010 }

I have had the service with the slide phone for 8 mounths now and I am about to return my 4th phone and pay the $50 dollar fee yet again. I do not recommend this phone service at all. It's costing me more than Sprint cost me in the long run

WORSE CUSTOMER SERVICE!!! RUN!!!!

{ 03/04/2010 }

Cricket has the worst customer service I have ever dealt with. Don't even bother calling them becasue they will not help. I called several times and was lied to over and over, each time I called I was told a diffrent story and none of the stories were the same, then when I asked to speak with a manager the same customer service agent I was speaking with came on and was rude and knew nothin about customer service. I would give them a zero rating if it was an option. It is not worth the $10.00 you save a month becasue of the cheaper rate to have to deal with the unexperienced and unprofessional cusomer service agents. I would advise anyone to look elsewhere for service, save yourself the headache and don't use cricket. Terrible service, just terrible!!

Sandy

{ 03/03/2010 }

Customer service sucks. I have had Cricket for 5 years, and whenever I have had to contact CS, I have to wait 1 hour or more to talk to someone, and I cannot understand them, always asking what did they say. My latest issue was that I shut one phone off because it was lost, and they still wanted to charge me for March, and then credit it back to me. Had that done before, and I never got the credit. As for the phone service, I have had good response calling & receiving calls.

Mark Buffalo, NY

{ 03/02/2010 }

CRICKETY SERVICE IS OK BUT CUSTOMER SERVICE IS THE WORST IN THE WORLD... Had my 2 phones since they came to Buffalo almost ten years ago and they will do NOTHING to help you when you have a problem. I am going to a REAL wireless provider TODAY!

London Tomlin

{ 02/28/2010 }

Cricket "Lost" my payment. They cashed my check, but didn't post it to my account. I've had them for over three years and have never been late on a bill. Then I was suddenly suspended for nonpayment. Customer service is truly horrible. I showed them the cancelled check two weeks ago, and they STILL haven't found my payment. Do what I did ... FILE A COMPLAINT WITH THE FCC. IF they get enough complaints, the FCC will fine them, if they keep getting more, they will shut these bozos down. I'm cancelling and moving to another company tomorrow.

Rochelle J Bryant

{ 02/22/2010 }

I have had cricket phone service for about 3 years and until I wanted to change my plan had no problems and great customer service. On Feb 3, 2010 I called to add two lines to my existing service for a family plan that advertised for $99. I was told first month free on the two new lines. I was told to go into a cricket store and make sure they were added to my existing line as a Family Plan. I go into the store today 2/22/20 well before the free time ended and find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line!!!!! The girl in the store claimed she was the manager, which I seriously doubt. I called cricket got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor he put me on hold came back gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight I intend to post on every available site that cricket is a bait and switcher!

chewy

{ 02/18/2010 }

they suck and you dont get to talk to anyone over here in washinton when your phone messes up and mine doesent get service in my house most the time so ide get anythingbut them

Buffalo NY Cricket

{ 02/17/2010 }

Great Broadband service,you just have to be in an area that gets coverage(I am by a thruway).Good value!

Luther

{ 02/15/2010 }

I had these clowns for 6 months and first week I had the phone some other inner city hag had my same number and was getting my calls,Then finally that was straightened out just to have another problem,check this out.....they were unable to process my payments either online or over the phone because for some unknown reason they had a corrupted database that could not match my billing address to my account and after a nightmare of calling the dummies at corporate,nothing was fixed so I gave up and went to metropcs.....no problems paying online and great reception.Oh and its also a better price.

Thomas Lee

{ 02/12/2010 }

Worst customer service out of any company I have ever dealt with. Everything is on you and they accept no responsibility for their products or services. My recent issue rendered my phone useless for 3 days, had me purchase another phone, only to find out that it was a problem with their service and not the phone. Since I was just at an AUTHORIZED DEALER and not a CORPORATE STORE they could only give me a small credit on my bill, but do nothing about the unnecessary 60 dollar charge for flashing another phone over. I wouldn't let my dog so as much piss on a Cricket product. I will never use this service again.

Brieanna

{ 02/10/2010 }

I do like cricket because you can't beat the price, but i have this phone with a keypad, and it won't turn on, unless it's on the charger. When it is plugged in to the charger, it randomly shuts off and says insert battery, then it says battery charging, then it says charge complete. What is wron with it

matthew

{ 02/10/2010 }

cricket is a good phone company there's no fees for walking away i never had a call drop they now have nation wide for 5 buck you cant go over you normal crick bill from texting or downloading and if you got a prepay cricket phone your stupid cause say if you talk 5 mins a day for week that's 35 buck you could have just payed a month of service for unlimited text caller id plus text n long distance

daniel

{ 02/05/2010 }

its good i get good internet and texts are fine i have fine coverage and rarely drop a call i live in the southern indiana area though but maybe thats why its got good coverage i have 45 a month plan pre paid

cyberstoic

{ 02/05/2010 }

Got a txtm8 phone for my son. Coverage map shows "good" signal for my area and around my house ("we've got you covered!", it says). At my house and the surrounding block, I get 1 bar to no bars, so the phone is USELESS in the house. I talk to a CS Rep about this and I get "we don't guarentee coverage". Great, so now I have a $130 dollar phone that doesn't work where I live. Their coverage map is a LIE, do yourself a favor, try boost or t-mobile EM+ and avoid this company

pb58

{ 02/04/2010 }

I would give them 0 stars if I could. They suspended my service after 1 month because I did not pay my bill. I never got a bill so I could not pay it. Customer service would not waive the late payment fee because I should have known when to pay. These people have the worst customer service I could think of. I would be better off with a more expensive but better company.

benne

{ 01/30/2010 }

cricket wireless is a complete crock. I have a company cell phone that I have when I am working. Only need a backup cell when I am not working and so forth. I barely ever use it. Cricket either does not work in areas where I am or it is roaming so you have to pay the extra 25 cents a minute. It is to be pay as you go, if you add less than $15/month then it costs you $1/day. If you add the $15 and dont use it in a month then you lose it. It is not pay as you go at all. It is at least $15/day. Service sucks. Voicemail does not work half of the time. When I called customer service they acted like they were reading from "cell phones for Idiots"

Sucks!!

{ 01/29/2010 }

Just tried Cricket Broadband. I couldn't even get a signal in my own house. I got a Return Authorization Number and the garbage is going back.

unknown

{ 01/29/2010 }

cricket sucks....period! i have it right now, and its the WORST service ive ever had!!! i have signal most of the time, and even like that it wont send my txt mssgs. and then i NEVER recieve any txts, and when i do their usually like hours later, and my friends have to call me at least 10 times in order for me to recieve their call. ITS THE WORST!! last night i was calling my cell phone w/ my sisters and the call didnt even go through! and i was right next to my phone!! NEVER get cricket, it is the WORST!

What-the

{ 01/27/2010 }

I fell asleep while on my cricket phone and my bill stayed the same and while I am not sleepn,I am txtn all day....I LOve It!!! LMAO!!!

HAMSTER

{ 01/24/2010 }

Cricket is fine for teenagers who use a ton of minutes and text but don't really go anywhere. I have it for my 17 & 19 year-olds and it is sufficient. Calls are dropped virtually any time they walk in a building or drive too far away from the major roads. Customer service is horrendous. Even paying extra each month for the phone warranty plan, they will only replace the phone twice and then you are out of luck. Phones are not the same as their supposed equivalents at competitors and do break easily. Buttons fall off, keypad quits working, etc..... To replace with a phone that is anything other than basic is at least $150-$400. Calls and text are not always delivered. It's really a crap shoot. If you need a couple day extension to pay your bill, it's a $10 charge.

The service is fine if you don't really go anywhere, live in a stronger coverage area and are tech savvy enough to handle your own issues.

Chris

{ 01/24/2010 }

I am in Portland OR, and have had a cricket phone plan and usb modem for almost two years. I am extremely happy with my choice after having had a plan with most of the big name carriers. I originally started my plan after my verizon contract was up and had cricket flash my enV phone for $35. I think that most of the complaints I have read on here, have been from people who may find actually reading the information provided from cricket too cerebral. <-- For you morons, that means you are a moron, just so we are on the same page. The bane of my internet existence however, is the 5mb limit on the usb modem plan, after which once exceeded slows to a trickle at best. I do however watch a lot of movies, download podcasts and spend an inordinate amount of time on my laptop which is a surrogate for books, tv, and radio. I am on the internet for a good 10 hours, usually downloading about 2 movies a day, and don't get slowed down until about 25 days into the billing cycle. That being said, although the internet does slow down, don't fool yourself if you think you are going to get any better from the other service providers. They all give you the 5mb and then charge the bejesus out of you once exceeded, which cricket will never do.I just started a new account due to my phsyco now ex-girlfriend breaking my phone and cancelling our mutual account. I have had the samsung R211 (the cheapest of their phones) for about a month with no problems, and am just waiting to get a new phone, probably an evoke or txtm8. I am listening to a funemployment radio podcast online while I write this, which is the greatest thing since Rick Emerson b-words, so please pardon my discombobulated post. For less than $85 a month for unlimited texting, calling, and internet with no contract what do you need.

Eric

{ 01/17/2010 }

Man, some of you folks out there really seem to have not bothered to read the contracts, looked at the rates or even thought about what you were getting. If you wanted no fees, cheap or free phones and the ability to travel plus great coverage you should stay with a major carrier. Cricket is for people that stay in a major city, checked that it actually has coverage and needed a cheap plan and are willing to pay for loosing a phone, switching phones constantly and being somewhat self reliant when it comes to problems. As for customer service, if you don't get someone that can help, ASK FOR A DIFFERENT REP or a supervisor if they have one. If not, call a local store, often they can help, even if they are on the other side of the city. If you live for texting and move around a lot, test the waters with a cheap phone and a prepaid plan, make sure it will do what you want before signing up and getting an expensive phone. I tried 3 different low rate services with the same phone before settling on Cricket. I cannot travel, it's texting is slow, it COSTS $40 less than my old plan, thats what I care about. I can take the lesser service and slower Texting to save $480 a year.