Cricket is a great company and they are always growing! They now have service in Chicago, Il Milwaukee, Wi Philedphia,Pa!Customer Service 858-882-6000..Don"t bother calling there toll free number.. You wil get a faster, and quicker response at this number!

Don't buy Cricket phones or get their service. I had a problem where they neglected to send me a bill, so I overlooked it. So, when my son came home from school one day saying that his phone wouldn't work, it dawned on me that I hadn't paid the bill. Duh, how could I when I didn't get a bill. So, I had my husband to go to the nearest Cricket store to pay the bill. Well, not only was he hit with a $3 convenience fee for paying it at the store, but also a $15 late fee. So, what is normally $42 taxes and all ended up costing us $60. Well, then the bill for next month came and I hit the roof. It was for $98. So, already fuming I call customer service( what a joke) to get to the bottom of this high phone bill. The so called customer service rep tells me that I should actually owe $56, not $98. But when asked why the bill reflects $98, she had no satisfactory answer other than it was a mistake. I understand that $56 is better than $98, but it was still higher than my average bill should be. Then, I noticed on the bill that there was a $15 reinstatement fee. So, that brings the total in fees to $33, none of which were my fault. They didn't send me a bill. Oh, and the customer service rep even had the audacity to say that I did receive a bill. Excuse me, does she check my mail or do I? So, then I was really mad. These people have cheated me out of whole months bill in fees which were none of my fault. So, I asked to talk to a supervisor, they put me on hold, and when she finally came back on the line, she informs that the supervisor is too busy to take my call, which again pisses me off. The best that the so called customer service rep could do, was to take $5 off my total of $56. So, I called them a bunch of crooks and informed them that the best I could do was to never ever recommend their services to anyone, not even my dog. Take it from me, customer service for Cricket is lacking BIG TIME!!!!!!

I love my cricket service... the only problem is that theservice is bad but u cant go wrong with the prices what do you expect .. everything is free,
i just bought a new phone and i love it

I use my phone for business and I have had the same number since 2001 and my service was taken over by cricKet. I found that paygo was to expensive for the options that I needed so I changed it to a monthly plan......BIG mistake.

All of this happened within the last 12 days:

1] The free month that you supposedly get when you sign up is just the remainder of whatever month you are in. I signed up 3/31/09 and my free month was up before I received my phone. They issued me a new number in a different state than mine. To get my old number (the one I've had since 2001) I would have to go into a "corporate owned store" (closest one...... 50 miles away) so I made the drive. They couldn't help me but they gave me a number to call for portability. I spoke to someone who said I needed to go into you guessed a "corporate owned store" I told him I already went that route and after much back and forth he finally helped me port my number but it required creating a new account. GOT charged twice on my account. Having FUN now.

2] I have had 3 interruptions in service in as many days. I attempted to speak with ANYONE about this, including e-mail and have gotten NO helpful response.

3] When you call 1800cricKet from ANY phone and enter all the required info and options this is what you hear "all representatives are currently busy...assisting other customers....our automated system is designed to answer your questions, please choose the menu option that best fits your needs" yet no matter which option you choose it takes you back to the same message, you never actually speak to anyone......EVER.

It really doesn't matter how many Pros you can find they are completely drowned by the big CON which is cricKet customer service or lack there of.

I offically hate cricKet wireless and if I could enter a ZERO as a rating I would. I hope noone else has had to deal with what I have endured.

As of this morning I still have no resolution to these issues and still can't get through to anyone.

I hope to port my number to another provider.

Horrible. Clueless customer service, treadfull porting. But I am going to get this resolved.

For all of you who have had problems. Here is the Cricket mailing addresses. Let your concerns be heard. Enjoy.

Cricket Wireless
P.O. Box 660021
Dallas, TX 75266

Cricket Wirless
10307 Pacific Center Court
San Diego, CA 92121

i want to tell you all that i like cricket because it is cheap but one thing that concerns me is when i go out of town the phone dont work no more so what if it's an emergency and i need to contact somebody? so that's all i have to say but thanks anyways for just trying and that's all that matter....thankyou love lots jayla

AM SO HAPPY SAVING MONEY AND AWAY FROM VERIZON AND T-MOBILE I TRY IT BEFORE COME ON THEY HAVE A BAD CUSTOMER SERVICE TOO THEY HAVE ME FOR AN HOUR WAITING FOR AN ANSWER WHEN I TRANSFER MY SERVICE IN BEETWEEN COMPANIES.
I WAS PAYING TO THEM AROUND 100 DOLLARS MONTHLY , NO MORE AM PAYING 60 ON MY CRICKET I TALK,TEXT, PICS, WEB AND ALL JUST FINE IN THIS TWO YEARS ALLREADY SAVE 960 DOLLARS, NO BAD AH, BUT IT'S LIKE ANYTHING NO ONE IS PERFECT RESPECT TO THE PEOPLE ON THE STORES,THEY JUST TRY TO WORK. KEEP GROWING CRICKET !!! I WANNA SAVE MORE MONEY.

Very interesting reviews by all. In honesty everyone is telling the truth. I have no problem with them, even though they are not the best. I love the plan but the phone is a piece of crap. Another phone would be too expensive right now, so I'm using duct tape.

Cricket has the worst customer service-you pay for their mistakes. You will hear "Im sorry" about 100 times in one call but they do nothing to fix their screw-ups.

I had cricket for about a year and the service is bad...DONT DO IT!!!

I have just recently moved to chicago IL, to work for Cricket, We do have lot of advertisment and great deals of free 1st and activation. phones are instant rebated and great other in store promotion. I am not writing this for an PR of Cricket. Premier dealer call support is so horrible that i wanted to break my store phone, I do give hard time to non-helpful customer reps, They always give this and that other words and different everytime when I speak with some1 else. I try my best to figure it out for the customers in the store but the worst support I ever had from my wireless experience. Ive been with verizon , MetroPCS. but the worst. I know its all new in the City and of course it should have technical problems of course but Cricket should train the Call support little bit better. Cricket is for people for low incom and should be the company stand by most affordable way to help the customers. But when they had a problem all these get arounds. hopefully these problems will be resolved anytime soon

I have cricket for 2 years in Austin TX.
no problems so far. Cricket customer service is not the best. They don't have a good selection of phones. But here is the solutions to all your problems with coverage. Get roaming on your account and you don't have to worry about coverage. I don't like people to know that I used "crooked" so I flash my own phones. Treo 700w aint bad.

WELL I'M A NEW CRIKET CUSTOMER GOT MY FIRST MONTH FREE NOT. BECAUSE I WAS CHARGE FOR SOMETHING IN FEBUARY WHEN IT SUPPOSE TO BE FREE. ALSO THERE CHARGING ME THE MONTH OF MARCH AND APRIL TOGHETER. I SUPPOSTLY GOT THE 45DLL PLAN AND THEY ARE CHARGING ME 73DLLS THAT'S CRAZY. PLUS WHEN I'M USING THE INTERNET ON THE PHONE IT JUST TURNS OFF. PLUS CUSTOMER SERVICE SUCKS AND THE PHONES ARE TO EXPENSIVE. I'M GETTING BOOST INSTEAD.

i was wary of cricket when i first heard of it because of the size of the network, but a couple of my friends had it and i figured 'what the hey'.
I dropped Sprint when my contract was up and got a motorola w315 and the $35 plan. ive never looked back since.
I'm using a Samsunng jetset now and loving it.
i came to a conclusion that may help those new to Cricket service- it 'seems' the new phones and such have a 'break in period' in which service and sound quality are a little iffy. Both my phones were new and took approximately 2 days each to straiten out and sound right. Most of the dropped calls i ever had were during this period. Hope this helps.

CRICKET IS AWSOME!!!!!!!!!!!!!!!!!!!!!!!!!!!! I HAVE IT AND ITS THE BEST Wireless service ive had and its so cheap I really have a hard time believing I get unlimited talk text and internet for 45 bucks a month.

Criket is REDIC! I hate them! My phone sucks!!!! They text me all of the time and the new people that they have working in the Sandy store in Portland are JERKS!!! They let go of the only good person working for them. Now I dont want to deal with them at all.I WILL be switching service VERY soon!

Go with boost Mobile. Unlimited everything!!!!!!!!!

Without a doubt, Cricket is absolutely the worst cellular service provider there is. Not only are their prepaid phones junk (especially the Samsung u340) but they refuse to honor their warranty to replace a bad phone. Service areas are spotty at best and constantly dropped calls are possible while traveling in a vehicle. If you go to one of their Corporate stores to do business with them, expect 1-2 hours delay while sitting in their waiting room. Customer Service at their Corporate Stores is as bad as their cell service. I will never do business with Cricket again. Don't walk away from Cricket, RUN!!!

The plans are cheap and ther service is horrible. I get text msgs weeks later or not at all. I get dropped calls daily. Sometimes my phone doesnt even ring. I have 8 other family members who have the same problems.

I live in Racine, WI and I personally don't have the cell service, but I do have the wireless internet. My boyfriend has the cell service and although the price is right, he does get a lot of dropped calls. However, the service is rather new to our area and I expect signal to get better as time goes on. As for the internet, it's no Roadrunner high speed, but it sufices for my needs. All in all, I'm content with the service and so is my boyfriend. This is a good provider for those who cannot afford other providers such as AT&T or T-mobile due to bad credit or what have you. It's also a good starter phone for teens who work part time and have to pay for thier own phone (which I think is a smart move for parents to teach thier teens to work for what they want). And the wireless internet is a smart move for anyone who doesn't want the hassle of going through cable (especially time warner - whom i cannot stand)

i love reading this kinda stuff. fact is crickets phones suck. NOT there service. i flash htc phones to use on cricket. the mogul. the apache the touch the touchpro. and i had great service my buddy who had many of there phones on the other hand. got crap service. as for the data. thats a joke. u can only use port 80 so no messengers. or pop3 email. ect. basicly its a great service for ppl who do Not travel out of there respective counties. i had great service with them till last month when i went to sprint. as for CS they was not that bad. Try dealing with Sprint. now there RUDE and prolly the wrost place i've ever delt with. my service was down 3 weeks out of the month and all they wanted to offer me was a $4.79 credit? talk about a joke. Cricket is great. i'd highly rec them to anyone who don't travel. i've delt with sprint tmobile AT&T and Verizon. if i had to pick a big phone provider. Go with verizon. the other 2 suck. otherwise go to cricket.

well i live in south texas n i used to have sprint but they charge way too much evry month than swith to pocket a local unlimited provider but their service was really bad specially the coverage area than i swith to cricket n i already been with them for over four months and the service is great the only thing i dont like is that sumtimes i cant download my picture messages but oh well bseides that is a great company

,I've had Cricket since they came to Reno,NV. I've had up to 4 lines on my bill (kids). They've come along way; added cell towers, roaming works to name a few. I love the no contract (I hated Sprint-will never use them ever again). I get $ off for multiple lines. I use the customer service at the store as they have outsourced their call in customer service. The outsourcing is the reason for a four star instead of five. Many of my friends have switched to cricket after the hefty fees w/Sprint, Att etc. I'm glad for cricket, raising 3 daughters can add up!!

made a payment still no service,called 1800cricket and cant get a live person,called 5 stores locally and not one person could help me,try to go online and their website wont work either,highly pissed off at this point,I'm ready to take my new phone and throw it at the wall and buy another one somewhere else

Working for cricket was going to be a fun adventure until you start to deal with the customers. It is not all there fault I mean I would be super Pssed if I couldn't get through to customer service but what I wish they coud figure out is that the new sales line really can't pull up any account information!

All we do if place orders for you over the website and make crap for incentives we are told that even if someone calls for customer service try to sell them a phone.

We get soo many customer service calls during the day that it drops our conversion rates so low that it's around $1 a phone.

Most of the people that have cricket phones are lower income that is why we do not carry PDAs or blackberries I wish I could say all this during the day when I'm getting bitched at for the one millionth time.

This place just really scares me I'm blessed to have a job but I'm spending half my paycheck on migraine pills just dealing with all the drama.

And if you really want to order a phone from cricket do it over the web your going to save yourself tons of money and that is no lie. It is a good service if you don't travel if you do use your brian they are not a big company your going to have to pay roaming this company is for people trying to just have a home phone at a lower price that they can take to the quickimart and text there friends with it has many pros and cons but if you ever set up service please don't do a hater and be nice to the new sales girls! and a couple guys too;)

People should understand that dropped calls could be caused by a lot of reasons. First thing you need to know about cellphones is that it depends on signal strength. When you use any of your service, you have to check the signal bars. Calls are getting interrupted if you stand on areas where there are obstacles for the radio signal to transmit on the phone. We often complain about customer service reps, but what if we were on their place and someone with a very string hispanic accent calls in shouting and wont even listen but himself/herself. What do you think would you feel. As customers, we should always be wise of our bills, remembering our due dates (like what were suppose to for our mortgages and utilities), and of course understanding the details of our bill.

I DONT KNOW WHAT ThE FLIP YALL ARE COMPLAINING ABOUT. THIS IS A CHEAP SERVICE, SO QUIT ACTING LIKE YOURE SUPPOSED TO EXPECT SOMETHIN GREAT. YOU ONLY HAVE TO TALK TO THESE PEOPLE LIKE ONCE TO GET YOUR PHONE, AND THAN MOVE ON WITH YOUR FREAKIN LIVES. GET OVER URSELVES. ITS JUST A PHONE

Great deal on unlimited features, but phones are too expensive, they charge too much to start with the service, and customer service are difficult to reach.Feels more like a contract phone than a prepaid phone.

First I have NEVER, not once been able to speak to anyone over the phone. And you must give out ALL your personal information, SS#-DL#-Bank info-Credit/ Debit info, not just to begin the service but even just to pay a bill. I have been checking and the company has a very high incidence of credit/debit card fraud. It is just NOT worth it.

I purchased a samsung messenger for my daughter for xmas and it malfunctioned on her within 2 weeks. Cricket looks at the battery and automatically stated it was water damaged. The phone has not been near any water. There is no technical support to correct the problem so samsung emailed me a shipping label for me to send there product back to them to either fix or replace since it has been less then 30 days of purchase, and get a replacement from cricket. Cricket does not honor any manufacture request and stated I had to pay another $85 for insurance when they can't even tell you what is wrong with the phone. Cricket is a big fraud. My daughter can hear other people's conversation's when she is near another cricket owner and sometime's when she at home in her room. Cricket is a real fraud. I've just spent $200 on a phone that is no good and will take 2wks to get back from samsung. Cricket is a real fraud.

My family has put forth a lot of effort to avoid telemarketers... being on no-call lists, etc. We all are familiar with email spam as well... so why oh why does my own phone company (Cricket) continue to text spam me with advertisements !!!?? I have been in the stores, dialed 611 to customer service, wrote letters... to no avail. There is no stopping it. HORRIBLE CUSTOMER CARE.

I'VE HAD CRICKET SINCE THEY FIRST CAME OUT. MY HUSBAND HAS HAD VOICE STREAM, NEXTEL, VERIZON, SPRINT, EACH NEW COMPANY HE WORKED FOR HE HAD TO GET A DIFFERENT CARRIER. THEY ALL DROP CALLS, EACH ONE HAS CUSTOMER SERVICE ISSUES DIFFERENT FROM THE OTHER. CAN'T TELL YOU HOW MUCH I LOVE MY CRICKET! DON'T HAVE A HOUSE PHONE, DEPEND ON IT FOR EVERYTHING. DOES GREAT! I'LL KEEP THE SERVICE.

a cricket is an insect that should be stabbed with a fish hook....NOT a phone company. i tried to pay with their evil recorded voice system, and they wouldnt take it...then they said i owed them a late fee...and i was on the 25 a month plan...they charge me 35...i tried to change it on the phone after 8 calls when i finally got a human...they said there was no such plan...but its on tv i told the idiot girl prom screwedupistan...no its not she said...after 20 minutes i said i want the supervisor...hes busy...ill wait as long as i have to...days weeks...theyre all busy...ill call the federal trade commission...you can do that she says....they are evil i tell you....E V I L ! ! ! im talking stressed out...dropped calls...no reception...everyone i talk to sounds like they have a mouth full of marbles...hatred and discontent...death by tiny ants is too good for they

I had a horrible experience with the Broadband card activation. I had no help from over eight service reps and 3 supervisors. No one could give me a direct Broadband tech number or knew how to activate my card. Furthermore, the 800Cricket did not have a Broadband tech option. At least three service reps said the Broadband support was down for maintenance. Even my local sales people who sold me the card indicated the tech people were unavailable and to try later or tomorrow. And, I just want to get the card activated !! I will keep my Verizon air card. It costs more but the Verizon service people are knowledgeable and AVAILABLE. I will not recommend Cricket to anyone!

I just want to tell everyone and anyone who is thinking of signing up with this company. We signed up and all was going good til the first auto pay bill came. Our bill was due on the 14th but it was withdrawn from our bank account on the 8th! Without reading the fine print we were screwed! It bounced everything since I was going to the bank Saturday to put in for our payment....yet it was already paid and we had an NSF fee. We called to see what the heck was up and were told with the automatic bill pay they can take your payment up to 7 days before your bill is really due! Now, every other company who has this automatic bill pay the day your bill is due thats the day they pull the money. NOT CRICKET!! They had caused us to bounce our other bills due to this issue!!! We called to cancel ASAP!!! Beware if you do automatic bill pay!!!

Lots of people talking about the 1800 customer service - or lack of it!
I have to say that the customer service over the phone is not very good, with long wait times and poor service when you do get through.
Just go to a company-owned cricket store, they look after you, value your custom and fix your issue.
I've had cricket for about 6 months now and I love it. If you don't add internet or ringbacks to your plan then the bill will stay the same and the broadband internet is way quicker than at&t.
The only thing for me is that they can't expand quick enough so I can get all my family with them.

Well, in my experience I have not had like the best service at all with cricket! Like, no thanks! I went ahead and had daddy spend some more money on me and hooked me up with a really nice iphone on at&t and it is like really awesome! cricket is okie dokie but only if you like being frustrated to the point of like screaming really loud! like, uhhhh! anyway, hope this helps. a hot dog with no bun? I think I've done that one before!

If you live in a remote area, I wouldn't suggest Cricket. But, If you live near the city, It is great service. Everything is unlimited, and that's what I love. I am a text-a-holic, and it is unlimited for that service. The only bad thing is the coverage, but I would suggest it.

i have cricker but my broadband connection is super slow when i go to mexico i get signal in some areas in mexico and its awsome i would like to recomend this to anyone who wants to have a nice cheap phone but after these reviews u might think cricket sucks oh well

umm idk anything bout them but these poor reviews- i only wanted 1 to get the discount w/ their broadband svc. fyi. if u peeps want a good plan virgin has a 7$/mo. with 10cnts/min.

I would LOVE Cricket Wireless, it has amazing features and I don't mind an activation fee...but there's just one "little" problem...it barely has coverage anywhere. I will be going to college next year to an area that has no coverage...therefore I would be paying massive roaming fees. Cricket would be the perfect cell phone, but they need to really get more coverage.

Cricket PayGo does NOT charge you for days you don't use your phone. The do NOT suspend your phone for having$5 past due amount, you have to have at least $12 past due. YOU should know about how much your bill is, don't try to blame your under paying on the automated system. MOST of Crickets call centers are actually in the US. If you are losing SO much money with your business, then why do you need a Cricket phone to begin with?! If you buy a cheap/used/refurbished phone,what do you expect? Why don't all of you do a class action suit? You would lose, that's why there hasn't been one because most of you, the ones complaining about billing issues, KNOW that you owe the money & YOU"RE trying to scam Cricket & get something for nothing. Unhappy? Go elsewhere, there aren't any contracts!

I just received cricket. I must say this is the worst service ever. Everything I read I have witnessed

man, yall is hatin..real shit..cricket got unlimited everything..for a reasonable price..man if yall so paided den go to verizon or tmobile and pay ova 100 dollas for stuipd service..stop complaining..

I loved cricket. Truly I did. My fiance got one because it was affordable for his income for an indefinite time in the current economy.
While I'm away on trips, we keep in touch by texting each other.
This was working out great for a month.
However, before his first bill was due, his text responses to me stopped. (Cue me panicking)
I figured, "OK, call him." However, not only was he not getting my texts, but, when the phone rang, it would ring one time fully, then half the second and drop to dead air. Every time.

I managed one text getting through using their website texting feature, which was a relief for me as he could respond to my text by making a new message and it hitting me. However, after a while that even stopped working.

CS stated nothing is wrong, but, then the next person said they are aware of "issues" in some areas and they can't do anything about it at this time.

What a downer! When service was working as it should have been, they were remarkable. No problems at all when dealing with CS about questions.

This just left me baffled. Hopefully they can resolve their issues with texting soon.

Here is my overview: 1. Very poor service... even in the city, I usually get about 1 bar (2 if I'm lucky). 2. I pay my bill on time each month, but more often than not, I get my phone disconnected near the end of the billing cycle because for some reason they left $5.00 on my account that counts as a "past due amount". 3. I tell phone system to pay my past due amount and current due amount, but it does not pay all of it, which leaves me with a late charge and my phone getting disconnected again. 4. I receive lots of annoying spam ON MY PHONE from Cricket, sometimes multiple times a day. I have sent the message "stop" to the number, and get back a message saying I wont get any more, but I do. I have even called someone at Cricket and told them about this and they said I would no longer receive the messages, but I do. 5. I never received my $100.00 rebate because apparently (after talking on the phone with someone at cricket a few months after buying my phone) the person who sold me my phone didn't include the bottom part of my receipt which has the purchase date, which for some reason they need (they don't have it on their computers?). 6. I can't seem to find a number to call to dispute all my problems (what happened to the number I tried calling before?) they seem to have removed all customer support numbers from their website. 7. Because of all the B.S., I end up paying about $60-75 a month for this "service" (if it can be called a "service") and I am planning on switching to a more reliable carrier who will charge me that amount up-front, instead of lying to me just so I end up with the worst service ever. Overall, a very poor company in every facet of their operation. I would like to file a class-action lawsuit against them for essentially stealing from me every month and charging me for services not rendered.

I can't speak to the quality of the Cricket service, as I have only been a customer for one day. However, I just learned from customer service that their Paygo phone plan is misleading, so much so that I would call it false advertising. I'm taking my phone back to the store tomorrow for a refund and cancelling the service.

They advertise that the Paygo plan only charges you when you use the phone. That is a lie.

It costs you a dollar a day to have the service, whether you use it or not. That equates to $30 a month, even if you don't make a single phone call.

My Cingular phone was $50 per month, with unlimited calling, text messaging, etc. I thought the Cricket plan was too good to be true, and I have now learned I was correct.

I'm going to look into Tracphone as well. It looks like they're not scamming this way. But otherwise, I'm going back to Cingular and calling it quits.

Alan,
I purchase the phone that was a little over $200 dollars. Mp3,camera, video the whole 9 sweetie. The pics were gorgeous on this phone, video was amazing. Before i spent that $200+ I asked alot of questions. Again! after two years... The problems began. Go into the store and given a replacement. I've only had the replacement for 2 months... Guess what? problems! Given another replacemet, but different model... yeah you know it problems! My son is on my acct. Bought a phone from a friend, its a verizon,flashed it with cricket and has had no problems at all, so far. Said all this to let you know i spent alot of $ thinking that maybe less problems. I don't know what is going on with cricket, but i hope things get better for all of you that are having problems. I've since disconneted service on my line. Since no issue with my son's line im still paying. The moment he complains of "any" service problems, Goodbye cricket!

Bookie,
If You can afford better, please select a better company. Read my comment over and over again, before you decide to take the leap to cricket. If you do, please put insurance on your phones. If you don't you will wish you did. Price reasonable, don't look for things to be so grand after about 2-3 years with this service and their "phones" Keep receipts to everything concering purchases through cricket. Something with this company just "Is Not" right. I have this feeling that in due season it will be exposed. I see potential law suits! Oh yeah, im with you, some of these comments are hilarious! pay attention.

Scott Deaver,
I'm not laughing at your dilema, trust me. I just read your comment, and you had me cracking up on somethings you were saying. In all honesty, you are telling the truth sir. I don't want to say what i am going through with cricket because it will only make my headache worse. I will say this... If there is anyone who has a cricket phone only 2 yrs and did not began having problems instantly afterward, please let me know. If you are honest, i bet after 2-3 years something went wrong with the phone and after the B S with customer service, you eventually ended up purchasing another phone or changed cell phone service to someone else.

I have been with Cricket since they came into the Denver Colorado Market, (6 years +) I have had fairly good luck with their service as far as reception. As far as them being loyal to long term customers-- forget it. If you need to talk to customer service via phone about 50% of the time you get a recording that they are "experiencing high call traffic" and referred to their website which is a complete joke. If you go into one of their stores you had better pack your lunch, because you are going to be there sometime. Oh, and yes as people have stated, when you do get a real live person in customer service I hope that you speak whatever language they may speaking because it sure as heck ain't English!

I ordered a cricket phone via telephone November 2008. I received my phone a few days later. My primary wireless provided use to be verzion but then I chose Cricket to be the primary mobile provider(HUGE MISTAKE). However, I kept my verion phone but decreased my plan. Anyway, I requested that my existing verizon number be ported to my cricket phone. What a mess!!! It took them forever to complete the process. Finally, when it was completed I had to call back to get my phone activated. Well, in doing so, I was informed that my request could not be done because the phone I ordered from Cricket was not a cricket phone (What)!! Therefore, they sent me another phone(exact same one) and guess what the same thing again. I've called 1800Cricket and everytime I call I get an automated voice message that says "We are experencing a high volume of call today call back in 24 hours." The next day, the same message. The day after that, guess what the same exact message. I am going to send the phone back and I'm going to stick with Verizon. Granted I pay more and I have a contract but it's worth having a piece of mind knowing that anytime you call you will be able to talk directly with a rep!! Another thing, Cricket does not have the capability to transfer calls. Every department is independent meaning that if I call the porting number they can't tranfer you to another department. Cricket is cheaper but please take my advice and go with another provider. Cricket suck!!!

Really NO STARS... Worst...Leave 25 miles maybe less an NO Service. God Forbid you are down to $5.00 and they shut you off and make you go into a store to turn it back on. If you lapse longer than a week you need a NEW SIM card and are ASSIGNED a whole new phone number. Blue CHeap phone CRAP CRAP CRAP! Where is the Better Business Bureau when you need them

Cricket is the worse!!! DO NOT GO WITH THEM!! I had my number ported over from Qwest and it never worked right from the beginning. Of course Cricket blames it on Qwest. Their customer service is overseas somewhere and they read off of a script and all they try and help you with is resetting your phone!! I have a business and who knows how much business I have lost already!! Also, just go into a main cricket store and you will see a much lower class of people which I am sorry to say. They cater to people with no credit and no contracts and their phones are so expensive. I paid over $450.00 for 2 phones and now I will sell them on e-bay. DO NOT GO WITH CRICKET!! I am stiching over to T-Mobile today!!

Iv had cricket for almost 4 years now and it honestly is tha BEST service iv ever had. I used 2 have T-Mobile and it was alright but i would lose signal inside buildings and tha amount i would have to pay was ALWAYS different, I never paid tha suposed amount i was suposed 2 pay. Whenever Cricket came to Houston i decided to try it out because they said it was prepaid, it was cheap, and it was unlimited. And just like they said, it was prepaid, cheap and unlimited. At that time i couldnt go outside of houston without my service going out but cricket was smaller back then. Now that Criket has gotten bigger I can go to other cities and im still good, as long as im not going to tha middle of nowhere ill still have service. Now tha reason I say that Criket is tha best is because ill be in buildings and while other people that have Verizon and TMobile and Sprint are looking around trying 2 get signal i already have it. The phones are pretty good too, they have phones that are cheap that will break really easily but then they have phones that are accually good like Motorolas and Samsungs. Costomer service is probably tha worse thing about Cricket. Its true that the costumer service people do have trouble with English and sometimes u do get people that are really unhelpful but for the most part iv never had any trouble. The best feature is the price, at the most i pay 60 dollars and i get unlimeted calls, messages, internet, and then all tha other features they have like unlimited 411... I would recomend cricket to everyone. The people here that are writing negativly about it is because they bought the cheap phones and are stupid enough 2 spend hours on the fone waiting for someone to answer their questions. Honestly if ur on the fone for even 2 mins. with someone that u kno isnt gonna help u, just hang up the fone and call back, its that simple.

lousy client service - took 2 hours to get a phone (i was the only person in the store) they said i couldn't keep my same number - turns out - i could - now can't text - can't get ahold of anyone

I thought Cricket would be a great deal, Boy was I wrong!! The phone was cheap, after 2 months the phone would not charge anymore and kept turning off..I couldn't even get service in my house, I had to go stand by the road to get service. The service was awful!! Customer service was terrible, they messed up and sent my phone to my post office instead of my home (FEDEX) can't deliver to post offices. I called Cricket and after staying on the phone with them for almost an hour..they told me I had to deal with FEDEX..it wasn't there problem and they weren't going to refund my money. I had to call FEDEX and beg them to deliver it to my home, when really Cricket was the one that should have called them. I would not recommend at all!!

I have owned many cricket phones. What do I have to say about the service it’s not the best in the world the battery gets hot in order for me to talk on my cricket phone I have to leave it plugged in? In order for me to talk on it even with doing this it still has the intendances to disconnect and over heat. I do have to say that I’m a shamed to even admit that I’m a cricket owner I also feel as if cricket takes advantage of people who are on low income and can’t purchase a Real cell phone so my advice is any one who’s thinking about getting or signing up on cricket Don’t it’s not worth the money buy a real cell phone from venison or one of the other real companies out there.

I have had Cricket for about 2 years and I have had problems with customer service and them turning my phone off after I have paid before the due date. The phone cost too much they are not worth the price they ask. They need competition maybe the service and price will get better.

I'm using Cricket Wireless in Austin, TX. Comparing it to my AT&T Wireless phone I find it works much more better in downtown buildings, and I have not had any dropped or unplaced calls for the past 90 days of use. I have reduced my AT&T minute plan and will soon be utilizing Cricket Wireless exclusively after the near year (2009).

Thsi is the worst cell phone service provider. You cannot get anybody on the phone and when they charge you unecessarily. I moved my number to another carrier but they still charge me after wards coudnt get anybody on the phone to return my money. Very rude customer service reps. Please dont fall for the cheap price thing . You get what you pay for. Cricket to me is the worst cell phone carrier .

Definately a zero or negative even for customer service!! A family member has one, and whenver I try to help out by paying their bill for them - it is a nightmare getting through - be it automated and their ""can't understand you" or whatever and cuts you off, or the ONE time I finally got thru after hours of trying to a live peson - who was totally unhelpful. Just today - I had to try via my cell (another company - no problems with that company) at least 7 times - no luck, kept cutting me off with their "try again later" - and 3 more times from a land phone before I finally could complete an automated payment. On top of the horrible customer service, having to pay for using a credit card, and then the limited area the family member can use the phone in. Verizon, T-mobile etc. - way bettert any day - and can get live customer service easily. Do Not publish email.

Cricket is absolutely HORRIBLE!!!!! Any phone company that has customer service like these guys ought to be banned and shot! First of all, none of their reps speaks proper english! You can't understand them and they can't understand you! I was TRYING to do a ESN change to another handset over the phone (Simple), and the moron gave me a change of my number! After that, u cant recover your old number back at all! THEN, he not only gave a new #, but the idiot didn't even program it to the same phone! IDIOT IDIOT IDIOT!!! I tried to speak to his manager and guess what?.... THEY HANG UP ON ME!!!! PLEASE SAVE YOURSELF AND STAY FAR AWAY FROM CRICKET!!!

OMG! If I could have given this a minus 0 star I would have. More calls are dropped than completed, voices sound garbled... Worse than terrible. Even if one was on welfare, there must be something better than this! Sucks big time!

I've been with Cricket for 7 years. Loved it then, love it now. Cheaper, better and no hassles. Customer service has been great!

I was 14 when I had Cricket and I truly thought that Cricket had the worst serive ever. Sure, unlimited minutes and text sound great, but if the serivce sucks, then it's not worth it. Customer service was TERRIBLE!!! And signal strength was the worst. I couldn't even get a signal in my own house!!! WTF Cricket? I'm so glad I'm back with AT&T. Better phones, better customer service, and and better signal. People might make fun of my for bashing Cricket, but once they can afford the higher services, they'll realize that Cricket isn't worth their money.

First, many of the people who trash this plan aren't the people the company is directing their service toward. If you can make enough money to switch to Sprint or T-Mobile or ATT then you probably should: they have better customer service and better phones. Cricket plans are for people who either cannot afford a $99 month unlimited voice and text plan or do not wish to have a contract or early termination fees and the like.

I am 15 years old. About a year ago my mother made me start paying my own cellphone bill because she thinks it will make me responsible. I had the Net10 prepaid plan for 11 months, and every month I'd buy a $30 card with 300 minutes on it and I'd count minutes to conserve. When I got a weekend job and started earning $100-150 dollars a month I decided it was time to get a "real" phone plan so that I could actually communicate once in a while. I chose Cricket because I don't have to be 18 and sign a contract, I get unlimited voice and texting, and I only have a $50 bill (with tax).

Though I've had my phone only a month I've already had one issue: when I received my phone I couldn't send or receive text messages. However, unlike some reviewers, when I called the 800 number I was connected to a service rep within 2 minutes who, though spoke English with a slight accent, spoke English. She corrected my problem within 5 minutes via the phone, chatted with me about our shared birthday, and since then my phone has worked extremely well.

You have to understand I don't intend to keep this plan. When I'm older and can get a "real" job, I eventually hope to persuade my mother to allow me back into her plan so I can get an iPhone. Though this service definitely isn't the equivalent of an iPhone, I'm content and I'm saving about $80 a month toward a new car or an iPhone. For me, it's a pretty good deal.

Wow I just spent hours reading every review on every company to get a better idea of who's service to go through & have heard mostly NOTHING good about ANY of them lol Im no better off now than I was before I started reading them, what a waste of time that was. Though I will say this about cricket, there are 15-20 local stores in my city & i spent 2 hours calling everyone of them over & over & over just to ask a question about flahing my old phone, & not ONE single store answered, not ONE!!!!

I've used Cricket for a while now, and I just got my second phone with them (by the way, stick with them for a year, they give you a $45 credit towards a new phone, any other company, you have to wait 18 months, and get a $50 credit). Spending $75 a month for 2 phone lines (yes TWO) with unlimited text, unlimited local and long distance, unlimited internet, and picture messaging (also unlimited). No I don't expect customer service to be worth a damn, (although I've NEVER had any problems as long as I went to the store) considering I'm paying HALF of what I paid for my sprint phone (with far more restrictions), who happened to have worse customer service, and didn't get the billing right ONCE for the 8 months I was with them. Not only that but with my good friend sprint, I spent 3 hours on the phone trying to report it stolen, and still got 3 more bills.

So sure, take potshots at a phone company with far cheaper rates for the exact same thing then anyone else out there. Just remeber next time your scraping together change to put gas in your tank, you could have saved a ton of money on your cell phone bill.

I do agree that cricket customer service is the worst. They are the rudest people. I too have a long story to tell but I won't. They ended up with extra money from me and the problem did not get solved. They did reimburse $15.00 for my trouble though. That is, they reimbursed 15.00 out of 170.00 cost. Which they acknowledged was there fault. I also got back $50.00 they took out of my debit account but did not put onto my bill. The only reason I keep the service and gave it 2 stars is because I do like the unlimited minutes and is cheaper than other company's. This is a plus if you have children. This phone is for them. So in that sense, I did give them two stars. If it werent for my kids and needing a cheaper service with unlimited minutes, I would of gave it a lower rating. Just because of CUSTOMER SERVICE. I have worked as a customer rep. at another company. This behavior would not be tolerated.

I have had Cricket for almost 1 month and I am sooooo canceling my service. They are the ruddest people!
I called their 1-800-cricket # for a charge that was never suppose to be on my phone in the first place and the first time I was put on hold for 20min! then I called back and got a really rude lady who I could not understand and I asked her why my bill was so high and all she could say is "omg" like I was irritating her, everytime I wanted to talk she would talk right over me in a loud voice so I had about enough of that and asked for her manager and she hung up on me. I then called one of the stores here in Reno,NV and the girl who answered that phone said they would not refund the money back that they wrongly charged me for and when I asked for her manager guess what happened.
I am very discussded with Cricket and I advise everyone to NOT SIGN UP with them.
FYI I would actually give them NO STARS but I can't do that.

Despite what we might have been told, we are using walkie talkies. Nothing more - Nothing less. If you are close to the tower you will do good. If you are out on the edge, you won't. The BIG NETWORKS will do better and you might get a "thank you" along the way. Get this: None of them "love you". They are all stealing from you but some of them can do it without breaking into your window and they are good enough that you will actually thank them for doing it. Cricket? At least you know from the start that they are all crooks. You see the glass on the floor when they break in and rip you off. If you are going to steal from me, at least have the decency to acknowledge that you are a thief. Cricket does this really well and I appreciate that about them. Looking at it that way, at least they are honest :-) Show me a carrier that is fair and honest and I will show you Cricket. They are all the same. Big business, lots of money for them and not you. They will sucker you all the way to the bank and laugh behind your back. They don't care! That is why our economy is SO bad right now. No one is doing fair business anymore. Greed, dishonesty and a lack for integrity, that is what our country is built on. What do you expect? Do you treat everyone fair? Do you stand up for what is right? We are talking about cell phones here right? NO, we are talking about walkie talkies with slick interfaces and cool sounds. Nothing more - Nothing less. Keeping all that in perspective, I choose Cricket any day of the week. OH, and the reason customer service nevers calls you back is because they are unable to get a call through into your house - THERE IS NO COVERAGE LOL Cricket does not pretend to be anything other than what they really are - Greedy, ruthless and a bunch of liars. I respect thier honesty and if I could get half a bar on my phone, I would call and tell them so. Relax, make a call when you can and remember that YOU are the who decided to hook up with a company called, " CRICKET".

Worst customer service in the US! They send you to another tech after waiting 20 minutes who then sends you to another tech and repeat then drop you. They tell you they have corrected the problem by "refreshing your phone" and hangs up. No corrective change is ever made. They sent me a phone and told me to let it charge overnight. Never worked. I sent it back and they said they would reimburse me for it after I bought a new one at Wal-Mart. Instead of sending a refund (after I paid shipping costs to receive the brick they sent me and I paid to send it back) they sent me a bill! They acknowledged receiving my non-working phone and credited my account then took it all back under "Fees"?! of $63.21. They actually billed me $1.96!!
I called them stating they sent me a Brick and I sent it back as damaged and they BILLED me!!! That was 3 months ago and and have spoken with 12 different operators that assure me they are looking into the problem!!! Haven't seen a penny yet. This is a scam operation full of liars and thieves!! Stay away from them unless you like faulty cheap phones and horrendous cutomer service!!

i liked it because it was unlimited min. tex/pic msg. i dint like it because off the internet system it used which wouldnt allow you to download free ringtones

i had sprint for three years 900 min plan.alwats had a bill over a hundred dollars. extra charges for text internet ect. now i have cricket my bill is sixty dollars and i get unlimited everything.no contract no overages ect best way to go.

I switched from AT&T which I have been with from before they were Cingular...excellent service, but the difference in plan pricing was something I had to try. I was paying $120 for unlimited talk and text at AT&T...Cricket was $40 with no commitment, so if I am ever not happy I can just go elsewhere. Customer service is average, deals on phones are not the best, and i have had every phone out there...not kidding. With AT&T I was able to do that, but I was wasting money and time. Cricket simplified things and cost so much cheaper. Phone works fine and works as well as anything I have tried. Basic but sensible cel package overall. Service as far as consistency in quality calling I give it 3-4 star, which I think is average. Value is awesome...I went over my minutes with AT&T and had a couple of $300-400 mo. bills...Cricket is a cheap $40 unlimited...never a worry.

You get what you pay for. I switched from my dependable, but more expensive service with T-mobile, to the "unlimited" service with Cricket. I get a lot of complaints from those that I call that they can't hear me or the reception is choppy. The phone I got was the Lingo, which after a $100 mail in rebate (which I still haven't gotten) was about $80. I see why it is no longer being sold, it "freezes up" constantly. You have to undo the phone and remove the battery to get it to work properly again. And the web browser on this phone is a joke. I tried to check my aol email, and it kept timing out. I eventually realized they wanted you to purchase the remote mail program which is $1.99 per month, and you can only get to your email from this program. So if you want questionable and unreliable service, cricket is the way to go.

I recently was swindled out of $270. 47 from Cricket. There customer service is the worst I have ever seen and it is impossible to reach a manager. Their system is set up in such a way that if they dont want to speak to you they never will. After cancelling my account after only 30 days they continued to steal money from my checking account for 2 months. I only had one internet modem...hjow do you take $270. in 2 months from a closed account? They are crooks...don't go there.

this has been the worst cell phone experience i have EVER had. I have been to the "customer service" location three times in the past week because of problems with my phone and I'm having to go back ...AGAIN. I can't reach anybody when I try to call any of the locations around here, and when i call the infamous 1-800-cricket, i get some indian guy named "darryl" who i can barely understand, and he's a freaking moron. I'm through with cricket. They SUCK!

I HAD CRICKET WHEN THEY FIRST CAME TO PITTSBURGH. I LIKED THEM EXCEPT I COULDN'T GO OUTSIDE MY AREA. I HAVE GONE THRU EVERY OTHER CARRIER KNOWN TO MAN, AND THEY ALL SUCK. I LASTED 6 WEEKS WITH SPRINT ( MY SECOND TIME WITH THEM, MY FIRST 6 WEEKS OF SERVICE WAS 498.00 )I AM NOW BACK WITH CRICKET, USING THE 60.00 PLAN WITH 200 ROAMING MINUTES. THE SERVICE IS GOOD. GET A DECENT PHONE, THE INEXPENSIVE ONES AREN'T VERY GOOD.

I feel so bad that some people all they do is hate on cricket. I have a daughter that works for cricket, she comes everyday from her job tired and sometimes overwelmed. She tells me that there at the store she works they try to help everyone out, but sometimes they have very rude customers that argue why their bill is so high, but they check the customer records, the customer has added ringbck tones, internet and they try to blame it on cricket. oh please, you all cannot blame cricket for everything , as far as i know on the ringback tones a customer has to press the agree key in order for them to be charged.
So all i got to say is:
Take some responsability as a customer, dont blame everyghing on cricket, not everything is their fault.

Cricket is the absolute worse. I put my daughters phone on vacation mode while she was away, I won't even go into how much trouble that was, but now I can't get it to activate. Customer service is experiencing high call volume so I can't get through. When my local Cricket office is open there is a sign on the door always saying back in 15 mins. These people are crooks!!

HORRIBLE, HORRIBLE CUSTOMER SERVICE!!! I am talking the worst in America! This is ridiculous, I have been trying to call Cricket on a Thursday for 7 hours now to argue about my bill. It keeps saying "We are unable to answer your call right now, please try back later" I've tried every option and it gives me the same message. There is not ONE phone number in the phone book for a main branch, they all list the 800 number. The ones that are in are DISCONNECTED! Gee I wonder why, they HATE dealing with customers with a passion. They are always rude and ignorant and don't want to help you at all! They make u pay for the 1st month when u sign up with them and here I am 1 month later with a $150 bill, WTF! I have two phone lines on it, both with the $40 plan, where are these extra charges coming from, I was told with tax and everything my bill would be $101 and some change a month. Of course my bill is due and I keep getting text messages from them stating that it will be interuppted if I don't pay the bill, which they will then charge me a reconnection fee BECAUSE THEY WON'T ANSWER THEIR DAMN PHONE! Are the phones good? Sure if u don't mind having them constantly on charge! Are their prices good? Sure if you don't mind lots of hidden charges, talk about false advertisement (no hidden charges, my ass!). If you have good enough credit to go to another phone company I STRONGLY suggest u do. Talk about preying on the poor, this company does it! You guaranteed all this service for a cheap price but they don't fall through with the service.

Their calling plans may be cheap, but they make their money off of you other ways. You pay a "fee" to pay your bill, if you add any feature in the middle of your billing cycle they nail you with additional fee's. I added ring back tones, which they say are $5.00 a month, I got tagged $20.00 a line for them with no explanation to why it was so high. If you underpay your bill by even a dollar, they shut you off and you have to pay a $30.00 re-activation fee. Their "customer service" is less then service, the people are rude and barely ever get the problem resolved. You get a different story of what they can do for you depending upon who you talk to at customer service, half the time the person barely speaks english, talks fast with a heavy accent and gets angry with you if you ask them to repeat themselves. I have cancelled my account with them and went back to Verizon Wireless, it may be more expensive but it is definately more worth it. I wouldn't recommend Cricket wireless to anybody.

I hate Cricket or as I refer to them Ckrooked! They can't get my due date correct I get messages to pay my bill when it is past due or I don't get a text message at all then my phone gets turned off. They understand your inconvienence if I hear that sentence one more time I will scream. If you don't have to get a cricket then I suggest you don't. It is the worst cell phone company in the world my daughters track phone is better. I have gone through 4 phone in a year. I am so fed up with them I switched today. And for goddness sake they really need to get customer service that speak english.

I was really starting to think about getting Cricket, but after reading these reviews, that's a HECK no! Cricket is COMPLETELY out of the question. Ill just stick with my prepaid wireless, although slightly pricier. But in this case, it sure seems worth it.

All the reviews really helped...

Go with Boost! Boost has unlimited prepaid phones AND great customer service. Cricket has BY FAR THE VERY WORST CUSTOMER SERVICE I HAVE EVER INCOUNTERED!!!! If you are even able to get a real person on the phone, they keep transferring you, hang up on you, pretend to take your information and lie to you saying they will resolve your problem, after being on phone for about an hour with them, then do absolutely nothing to resolve you problem! I cannot even believe that they get away with this and are a legitimate bussiness!

Cricket is honestly NOT good service. I have it now and having problems with my phone. I just brought my phone about 3 or 4 months ago and now it won't charge. Took it to repairs, they told me that they can't honer my warranty because it's has sratches(cheap paint for a cheap product right?) Other than that you can tell my phone is in good condition. Their phones were for people who was tired of bellsouth,sprint,at&t or simply bad credit. yeah you have unlimited long distance & a great service package, but when your phone breaks & you lose service in your house or ROAMING IN YOUR OWN HOME! Is it worth it? I believe they wanted my phone to look new to resale it to someone else.(my opinion)because it would have to be sent to the manufacterers. I believe they ARE stealing from consumers by selling cheap products so consumers can keep coming back buying "something" just to keep their "good service". I will be taking my business elsewhere & wondering what took me soo long.

Unless you are a drug dealer, a wannabe rap musician, or an illegal alien (the kind of people who fill Cricket lobbies), stay away from this company. First, the service itself is terrible - dropouts everywhere. Second, they CHARGE you for the PRIVILEGE of PAYING your BILL!!! Even if you pay by kiosk, or at a corporate store, or with CASH, they rip you off for a $3 to $5 "fee" - for PAYING THEM! If you try to pay online, and it is within a week of your due date, they charge you a $5 "late" fee! It is Tuesday, August 19 as I am writing this, and I am being charged $5 even though my bill isn't due until 8/21! And get this - I don;t have a contract - I'm NOT OBLIGATED TO PAY AT ALL (if I want to drop the service) YET THEY ARE CHARGING A LATE FEE... IN ADVANCE OF BEING LATE! They charge you for a paper bill, they charge you for paying online, they charge you if you stop in front of their store to tie your shoelaces. The phone prices are excessively high, the quality of the staff is basicly slum level, you have to wait in line at their corporate stores to do anything, and you get absolutely no service or features of any kind. My advice? Go to a legitimate cell-phone company (one that isn't run like the front for a mob drug lord).

If you are basing your decision to get Cricket service based on these reviews, you've got to know that people are much quicker to complain than they are to praise. Plus, consider the overall attitude of the people who are writing these reviews.

What I have to say to all of this is that you get what you expect... and whatever you think, you're right. Only you can choose what you expect and think.

I signed up for Cricket and they sent me a phone with instructions to call to activate. I called and they said it was activated to someone else. I sent it back to them asking for a new phone and my shipping fees, since it was their mistake. Then I called two weeks later to ask where my phone was. They said your account has been cancelled. I asked who cancelled it. They said you did. Then they billed me again. They have not cut off the billing to my credit card. I complained to my credit card company it is in dispute now. I would never use Crickit again.

I have two Cricket phones. The first one is getting very old, over two years old. But still works great. I love the fact I can call and not have to worry about minutes. Problems, leaving the calling area, then the phone makes a good paperweight.

I have cricket and most of the plans do indeed come with the features you are used to.

cricket phones are horrible. i thought i was getting a good deal with going with cricket over priced cell phones. so i proceeded to purchase. Their claims of giving u the first month free is straight bull. the phones are so over priced i'm sure the firsts month is figured into that cost, my service was horrible, couldn't go out of town without using my roam mins, shoot i couldn't go in certain sections of my house neither in that case. i only had service for 6 days which came up to 282 mins used, which averaged out to 3 mins a phone call (95calls) A Stylish Phone+ A Sweet Promise= Horrible service, and unobtainable refund, sounds pretty illogical to me. hey u be the Judge......?

Beware if you try and leave Cricket! I tried to port my number in May and it took Cricket until June 6th to allow my porting to occur. Then, in July I received a bill for June and a charge for reinstatement in order for them to complete the porting. Cricket told my carrier that my number was part of some ghost porting and they couldn't approve the port. I tried to call the number on the bill (412-853-1055) and guess what... The number was disconnected. Unless you have a current Cricket number you CAN NOT contact them. You call their 800-cricket number and you go into an almost endless loop. The reason it isn't endless is they say "I'm sorry you are having problems" and disconnect you. While I had the service it was fine. But don't leave your service on auto billing if you plan to leave because they will auto bill you for a lot more than you expected. Fortunately for me, I took my service off auto bill just before I ported. This company should be investigated by the FCC for their less than customer friendly service to customers who try to leave their service. I would say NO to using this service to anyone thinking about it in the future. When I went to the Cricket store manager said I couldn't pay the bill they sent because my service had been "disconnected." But the screen still showed an amount for the last bill. I'm just afraid that since I can't talk to a live person that my bill will either go into collections or I will be harrassed as a nonpayer. All I wanted to do was talk to a Cricket representative and try to resolve my problem. My new carrier couldn't even get in touch with with them to help me. NO ON CRICKET!!! In addition, this site isn't allowing me to add my comments with less than a 5 Star rating...

The service is ok depending on the plan you have. Some phones that you want to use (non cricket phones) can not be used roaming or on the internet. The customer Service Stinks. Avoid at all cost if possible. But you want to make phone calls only, cricket will work for you. ...and the phones they offer..please upgrade to the the year 2007 at least.

Cricket really has very dissapointing customer service. I have been with them for almost 5 years. During that time I have had my phone cut off after payment. I have also had them going after me for 15 dollars that i did not owe them at all. It is very hard for me to speak with customer support,as they do not seem to speak any english. I am going to be changing phone comapnies. I simply do not need the headaches. Also their phones seem to be highly inflated pricewise. Beware. This is good for teens or kids that dont demand great service. It seems they should be able to do better as much as they charge.

The Trick is to not buy Cricket Phones.
Buy verizon/sprint/Alltell phones off The internet/Ebay and Flash them over to Cricket..Or Buy Pre-Flashed phones
Cricket Service 4.5 stars..
Cricket Plans 5 stars

It Really is a good company. I've been with them for almost a year now and no problems

I highly Recomend

had billing errors, spent 2 hours on the phone tring to correct! All they did was transfer me to differant department! Cricket has the WORST customer service I have EVER had!

If I could give this "service" zero stars, I would do so in a heartbeat!!! Someone on here said she and her husband purchased two cell phones from cricket and they started messing up within 2 months. She said they wouldn't charge. I can top that: my husband's cell phone, that we bought on Friday AT 7PM was screwed up BY SATURDAY NOON. That's not even 24 freakin hours! His battery overheated, which could cause it to explode. The battery won't keep a charge. Literally, the phone went through the WHOLE BATTERY in, like, ONE DAY. And now the phone is on the charger and the phone won't turn on at all. He has tried going to the store to get the phone replaced. They won't do it. They've bounced him around from store to store in our area, saying, "Oh, so-and-so at this store can fix it for you." That was a lie. So-and-so at that store, when asked about the problems my husband is having with the phone, didn't know what the crap she was doing and DIDN'T FIX THE PHONE. He has spent hours on the phone with "customer service" and got nowhere with that, as well. I was just listening to the latest round and the lady on the other end gave him the run-around after he'd already explained all the problems he was having with the phone. She kept telling him that maybe this or that could be done for the phone. He kept explaining that he'd already tried all her "solutions" at least three times. Finally, he asked for the corporate number. She refused to give it to him. So he asked to speak to a supervisor and she wouldn't allow him to do that, either. At that point, he did what I would've done: he kept insisting that he be allowed to speak to the supervisor or be given the corporate number. And she kept saying that she understood his concern, sticking to her script, (and at that point, if I had been talking, I would've said, "Well, understand this, lady, and act on it: I want to speak to your supervisor. NOW. It's as simple as that.") And when he still insisted, she began to get rude and started shouting. And when he kept on insisting, she kept saying she was going to release the call. When she said that, he asked for her name so that when he called back, he could tell the supervisor who he had talked to. Failing that, he said he would tell them to look and see who was the last one to access his account. It is illegal for a CSR not to give you their name if you ask for it. She did not do that. She refused to give him her name. And then she released the call. I WAS gonna get a cell phone from this company, too, so that we could have matching plans and pay on the same day and all--WAS being the operative word here--but now that I see what he's going through, I'd rather take that $100 that we spent and throw it in the TRASH first rather than give it to them! But hey, I guess since we bought a phone and a plan from cricket, I GUESS WE DID THROW THAT $100 IN THE TRASH!!! THIS PHONE "SERVICE" IS CRAP. (I CAN'T SAY WHAT IT REALLY IS SINCE THEY HAVE STATED THAT ANY COMMENTS THAT CONTAIN OBSCENE LANGUAGE MAY BE REMOVED. IN OTHER WORDS, MAGICALLY DISAPPEAR.) I DO NOT RECOMMEND THIS CRAPPY SERVICE TO ANYONE. PLEASE DO YOURSELF A FAVOR AND GO WITH A BETTER, MORE REPUTABLE COMPANY AND TELL YOUR FRIENDS, COWORKERS, NEIGHBORS AND FAMILIES TO DO THE SAME! DON'T MAKE THE SAME MISTAKE I DID!

Cricket has the worst customer service I have ever encountered. If you email their customer service you get no response at all. If you reach someone at the 800 number, they are unable to speak or understand proper English. If you visit a store, they will do their best to help, but somehow that help never reaches the billing department. I have now had an unresolved issue with this company since March. Today, I am filing complaints with the BBB and my state's attorney general office. In my opinion, one can save oneself a lot of aggravation and unnecessary expense by steering clear of Cricket.

MetroPcs is a great advance pay company. they offer the simplist plans with no worries, all my features work and their in store customer service is unsurpassed. stop hating on metro!

i had cricket a few years back. bought my phon at a circle k and it wouldnt activate for two weeks. noone in dallas could figure out why so i took it to a dealer and they activated it for me then when i cancelled my service with them cus i was moving to a part of new york that didnt cover cricket, they kept sending me these "we want you back" cards to my old address even after i told them not to cus i was moving which someone somehow intercepted and activated a phone in my name. luckily cauht it before the first month was up and contacted cricket. i liked their response time to fixing the prolem but didnt appreciate how the guy worded his response to it:
"alright,the phones been disconnected and you dont owe any thing on it cus you cancelled it within the first 30 days"

why would i owe money on a phone i never activated that was activated by someone else offa flye card hesent e that told tem not to send me?

Lousy service at every level. Cannot communicate with them - if you get a live person , they will not get off-script. They make it nearly impossible to pay for without major hassles and extra chyarges. When I went to pay my bill at the store, the house was full of disgruntled customers!

Trying to contact corproate, after a full week, we got a garbled message with a faulty phone number!

I have been with cricket for a long time now & honestly other then the fact that my phone over heats in a matter of minutes & they never honored the 90 days warranty or coverage for phone replacement when I first bought it its not a bad service. I pay about 52-55.00 a month & get unlimited talk time which isn't a bad deal though I only talk to a select few people so I really don't need the plan I have but then again when you don't have it is when people start calling you lol so better safe then sorry. I would highly suggest that anyone thinking of getting this service talk to people who have it already & ask them about the phones they bought before you buy one yourself to save yourself the time & hassles that I have had to face with mine. Its easy to pay your bills with cricket I just do it online & other then crappy phones the service is good.

3 days after getting my phone and service, I logged on to see my bill and it said that I was a month behind, had a $5 late fee and a $15 reinstatement fee in addition to my balance forward for unpaid service from prior month. Well, this was a new line. I got my first month free and had only had the phone a couple days. I called customer service and they told me not to worry, that they would fix it. They never did. This meant that the automated payment system and web payment options wouldn't work for me. I have had to call my payment in every month.
The problem with that is that you can't wait on hold for someone. If the call center is busy it wont let you out of the automated system. It would take me an average of a wek of calling in all the time to finally get someone. Sometimes that meant that my phone would end up getting shut off while I tried to pay for it. Then they wanted to tack on more stuff.
My most recent problem is this. I actually got through the DAY BEFORE my bill was due for once. I went to pay and the lady said, "Oh, I'm sorry, we can't take payments by phone after 9:30 pacific. You'll have to call in tomorrow." I told her that I wouldn't be able to get through and she said, "I'm sorry, you'll have to try." By the 17th (now 2 days late) I still couldn't get through. Phone was going to be shut off. I risked the billing issues and just paid online. I checked my bank account the next day and BOTH payments had posted. $75 each!! I called for an hour every morning and about 2 hours every night from the 18th until the 20th. Finally I called a cricket store ho said they couldn't help me but would contact corporate and get me a call back in 2-3 days. Still haven't heard back. Kept trying every day and finally got through on Sunday the 24th of this month. They said they could have my refund done in 24 hours (still haven't sen it) and that he would contact corporate to get me a call back since they would not release the corporate address or number to me. He promised a call back in days (still no call).
I got my tax return and decided to join Verizon. Still nothing from corporate and still no refund. I'm going to have to either let the $75 go, or get legal support. The first charge was taken without my authorization technically ... and they provide no effective method of contact.
Out of all my friends with Cricket, I'd say about half have similar nightmarish billing issues. From what I've seen, if things go right from the beginning, you're fine. If it starts out screwed up, it will stay that way.

I think that in general cricket is a great service provider. Yes there phones do seem to experience a little more technical problems, but that is only natural with the amount of use they are put through. I feel that many of the people that are experiencing issues with customer service, have to do with there own actions. I remember the first time I had a problem with cricket and billing issues. I paid my bill late but paid my regular bill of $52.00 I wasnt aware of the $15 reinstatment fee that is applied to the bill, but the next month I noticed my bill was higher. I call the 800 help line and they explained why it was higher and offered to waive the fee as a one time courtesy. Since then I try to pay my bill on time but occasionaly get behind, so when that happens I have to remember that there will be a $15 fee that will be billed now or on next bill. So the next time you have this type of problem, you need to step back and think did I pay a bill late did I make any changes to my account, before you go off yelling at a cusotmer representative.

I have had the cricket plan for over a year and just recently switched to T-Mobile, while I enjoyed the luxury of no contracts, unlimited text and talk, there is still other issues I am not so happy with about Cricket. I think it is an excellent plan for teenagers and individuals who cannot qualify for other plans. However, they will get you some way or another just like Verizon, TMobile AT&T. In my opinion they are far better than SPRINT. I changed to T Mobile because Cricket wanted some ridiculously high price to have a phone flashed to Cricket because I wanted my daughter to enjoy her unlimited talk town. The phone plan and phone I received from T-Mobile was a great offer for me. Sorry Cricket, I do have 14days with T-mobile to change my mind and that is when my Cricket bill is due again, so we will see.

Calling area is too limited. It costs a bit much for the coverage area & plan features.

My experience with Cricket Wireless has been nothing but terrible. To begin, everything seemed fine and dandy. All the bells and whistles worked. Except, you have to pay for anything short of basic phone coverage. That was annoying. You have to pay for the ability to download games, and then for each game itself. Like I said, annoying, but not important.
Well, important would be the services I was already paying for. Like, picture messaging. Sure, I could send pic messages, but could I receive them? No. It just didn't work. None came through. So, a lot of friends sent me pictures, and got angry when I didn't say something like "I love that picture!" or something along those lines. "Well, that's a bother. I want the services I pay for." I say to myself. So, I email the cricket customer service people from their website. I get a reply. "Cool. That was relatively fast." I think. It tells me to "Dial *228, and this should fix your problem. If it doesn't go into a cricket wireless store near you, and they will fix it there." "Okay, cool. I can do that." So, I do. Nothing. It doesn't fix the problem. A week later, I try it again. "Maybe it needs the reprogramming again?" Nope. No dice. So, sunday morning, I try it for a third time. "Maybe it will work this time?" I think. Wrong. Dead wrong. Upon reprogramming my phone, it attempts to restart my phone with the new programming in effect. But wait! It won't turn on. And it still won't turn on. No matter how many times I press the power button, it will not turn on. It's broken.
"Well, damn." I think. I mean, Really damn. I had just met a girl and she was supposed to call me in a little while. But, my phone's broken. So, I go for a walk to see if I can get it fixed. But the store's closed on sunday! Imagine that. People don't need phone service on sundays, apparently. Utterly fed up, I decide to switch to T-mobile. Okay, done. New phone in the mail. Now all that's left is to cancel my old plan. Sweet. A phone call and we're done. NOT! Haha. They had me fooled. Sure, most people can cancel their phones over the phone. Not me, though! You need to know your date of birth to do this. Which I do. I've been celebrating this day for nineteen years, I know the day. Not! Apparantly, someone at the store I bought my phone from originally made a typo while putting my DOB into the system. So, I can't. I have to go in to the store.
So, I do. I go into the store. But, alas, they're busy! I go run an errand and come back. Still busy. I go run another errand, and they aren't so busy. But, this store can't help me! I have to go to one five miles away. Oh boy! Running around town! So, I go.
Now, my phone's off. I'm losing the $15 I have on my flex-bucket, and I can't get it back. Now I own a blue brick that has phone service til the 19th, and I want to hurl it across the street. I do not reccomend anyone use cricket wireless. Go with t-mobile, cingular, sprint, or verizen.

I Love Cricket, unlimited everything.. Dont have to watch how long I talk anymore... It just sucks I live on the edge of their local coverage area.

Ok...If you go into the service not expecting the world you can be nothing but satisfied with Cricket's service. They offer affordable rate plans with unlimited calling and text. I switched from Verizon and am saving almost $100 a month and receive great coverage. The 800 number is a downfall but I was able to receive the help I needed in the store. The wait was longer than I had expected but it is worth it to me for the money I save. My only advice is to make sure you are fully aware of what you are signing up for and ask as many questions as possible.

Worst Service ever. In short, charged me for a service that was unused for over 3 months, attempted to charge me more to resolve the issue. I have spent easily 20 hours on the phone to try and get my money back from them, that they admittatly owe me. Still no $ and it has been 5 months. All friends and family members have left thier service after they have heard how they do business. They acknowlege your issue but will do nothing to solve it. Good luck.....

I am doing my research before purchasing a cell phone plan. Cricket was my first choice. After reading the reviews listing customer service, phone and billing problems I have decided to go with another company.

Cricket, you are loosing potential customers. Listen to your current clients, fix your technical issues, hire more customer service reps, expand your coverage area or offer an unlimited roaming plan and reconsider your billing fee practices.

If Cricket improves their customer service I will reconsider them again. Until then, I will go with a more reputable company

Cricket customer service i can't believe there is nothing that is done when one of there customers is using there cricket service to do phone harrasment with there service, it is just not right.

I purchased a Cricket Phone and service plan 3 months ago. It has been the worst decision I have made in LONG TIME. I have way to many drop calls 2 tonite while not moving and this is on a new phone well within the service plan coverage area almost the middle. You can not get any support. They send you through a maze of phone calls select a number for way to long. The tech that set up my account must have entered my soc security number wrong as it will not work on the automated system. When I went in to where I bought it they gave me a number to call. Not much help. Then I decided to go ahead and pay my bill when they charged me $3,00 just to pay may bill in their building. Not to mention .50 cents just to sendf a paper bill. Well they may think they have the electronic system worked out but they do not have it no where near. I paid about 200. for my new phone and went I went to the other branch trying to get help thet had the exact same phone for $80.00. I finally waded through all the numbers and a person from a foreign country answered the phone and got madand rude at me when I ask for a supervisor because I could not understand the first word she was saying. Naturally the supervisor assured me the problem would be taken care of promptly that was 3 months ago and still all of the same issues. If they have a hidden charge of any kind they should notify you and if you disagree you can go elsewhere. I was not notified of these hidden charges and I am sure their is more. Sorry to say if I do not have some improvem ment in service by the first of the year I will be changing phone companies and service. No one at this company apparently cares about service and they are very Cold and impersonable. This is being very kind. I would not recommend this service right now to anyone as you could pay a cheap rate but if you can't talk on the dependably any price is to high.I guess the old saying you get what you pay for is true they say they are cheap and They are right but not cheap in price but quality and service.

The phone service is great but I am on line trying to pay my bill and am completely stumped

Cricket do have a nationwire coverage, with the $60.00 plan you get I think 300 minutes roaming and you still get the unlimited plan as usual. Cricket is the best thing if you dont do a lot of business traveling Cricket is for you!!

I was so sure of getting cricket then i got online and came here saw the reviews and said OMG now i dunno if its such a good idea.So stop lying ppl is it good or bad simple as that ur confusing the crap out of me

i am ging to get a cricket phone and i hope it works. I have heard that it is great but...... illo see for myself.

I had cricket for a few months. I paid my bill and they tried to charge me again, then they cut off my service wanting more money. I told them where they could stick their phone.

Bought Cricket for myself and my husband. We had to replace my husbands phone within two months because it wouldnt charge. mine started messing up 2 months ago 4 months in cause it wouldnt charge anymore either. Got pissed and filed a complaint with bbb, all of a sudden I got a new phone and the $35 we never got returned was returned along with a months free service for both of us.
Heres some tips. Cricket has a gaurantee on your phone. they will charge you 45 and give you sa new phone and when they check the phone and see that it is under warranty they return $35. And keep ten for the shipping. But You have to stay on them about it. Also the phones for 119. Youc an get them for seventy if you leave off the bundle pack. Thats what I did with the Ut star com.
Service is good if you get a good phone your set.

No service in Florida!!!

So far I have had my phone for 2 months, the phone itself seems pretty good (Motorola Slvr) and the reception service on the phone seem decent enough. I purchased my phone and plan online saving 20 bucks on the phone and getting first month free. A great deal. Right when I received my phone, they had given me the wrong area code phone number, so those without cell phones would have to call long distance. I had to take it to a local Cricket shop to have it changed. Next they had sent a letter with the phone saying I was automatically placed on automatic bill pay, but that turned out not to be the case. I used their online system to set it up and it didn't work the first time, so I had to set it up again. In the beginning they shut off my phone because I assumed automatic bill pay would work and didn't, when I paid online my service was reactivated in a half hour, but they were charging me a fee for turning it on again. I called a customer service rep who I explained the situation to, he said he could remove it from my bill as a courtesy. I was grateful and ensured bill pay was set up and working. As I reached the end of my second month, I noticed my online account still said I needed to pay the fee, I called customer service again and they said that I didn't need to worry about it. I asked that they update the account to reflect what they are telling me and they said it will be. I am really debating whether I should have purchased this phone at this point.

OK. Cricket is NOT horrible, I love it. It has great service and the phones are cool. I hate every other typr of phone service because they put you into a contract, which is sooo dumb. That's why I love Cricket. They dont have any contracts and there are sweet phones. The green color is awesome. I WOULD NEVER USE ANY OTHER TYPE OF CELL PHONE EXCEPT CRICKET !!!!

They are the best phones ever;I'm not kidding

I bought a phone (Motorola) paid over two hundred dollars!! It would not stay charged. Took the phone back and Cricket people told me to send it in to corporate. Great! now what am I supposed to do. Glad I'm not in a contract! Through phone in garbage. Went with Verizon. Don't go through Cricket!!!!

Bought a phone for $200.00 and would not charge...phone always died. Customer service was horrible. Did nothing for me. Waste of time, waste of money...went with Cingular.

CRICKET is the worse, by far, phone service I've ever experienced. I thought MetroPCS customer service was bad, wait until you need help with Cricket. You will be begging to go back to anyone besides Cricket. WHATEVER YOU DO, DON'T BUY CRICKET BECAUSE AS SOON AS YOU HAVE A PROBLEM, THEY WILL BEGIN TO DISAPPEAR. THIS IS THE WORSE PHONE COMPANY AROUND.

Seems to be a very limited coverage area and extremely small product line. I'd rather have T-Mobile...least they work where I travel.

CRICKET HAS THE SUCKIEST PHONES AND WORST SERVICE I HAVE EVER ENCOUNTERED IN A CELL PHONE PROVIDER!

Cricket is the greatest phone service I have ever used.It is totally awesome!There are stylish phones and trendy accessories! Cricket Cell phones rock!! Stop counting Gooo Cricket!!

Talking about Ghetto People that is not the way to act. It is about being smart. And being responsible. I don't have a cricket phone as of yet, but I am getting one. I do have a prepaid freedom phone.

To Sherry & GhettoPersonWithBadCredit,

WAY 2 GO!!!

I love cricket. Tony...being the higher class that you are...I am sure you don't mind paying 100 bucks a month for the same services i get for 45. Verizon loves idiots like you.

To Tony,

I'm glad ghetto people are getting smarter. Contracts are a scam. I've had things added to my contract that I did not order and even had to pay for minutes that I know I did not use. I'm tired of getting robbed blind. I am a ghetto person, for that matter, that has a no hassle phone and I love it. Take note upper class dum dum.

i think cricket is good

As a cricket dealer , I love the service and phone selection. I've had nothing but great responses from customers and enjoy the unlimited everything. All wireless providers should take a note!

I love my Cricket phone. It serves its purpose and there are NO SURPRISES when I pay my bill every month. I'm sure you know what I mean.

I have had my phone for two weeks and I am already having trouble. and custermer service says they cant help me.What kind of crap is that.

I WISH CRICKET WOULD COME TO ILLINOIS IT IS ONE OF THE BEST SERVICES OUT THERE WITHOUT THE HASSLE OF A CREDIT CHECK AND ENORMOUS DEPOSITS.

CHICAGO

cricket is a good phone

I love my Cricket phone. Granted, I don't leave my calling area so if you want to travel a lot, you may not like it. But I've never had a problem and think they're great. I pay by debit from my checking account so I never forget a bill. And the coverage here in Macon, Georgia is great. Never drops a call. Five stars.

Just for Tony...takes a ghetto to know a ghetto, besides cricket is way too good for you loser!

Wow!! has anyone seen Cricket's new Nokia Slider? Well if you haven't, it is sweet! It is almost like the Chocolate phone but better(well in my opinion).I love it.

I love it. Best phones ever. The neon grren color is cool.

I've heard a lot about Cricket and I honestly love it. It's affordable and I don't have a Cricket phone yet, because I have to wait about a year with my stupid Verizon phone before I can get a Cricket phone.

Looks like cricket has a very limited phones selection. ugly phones!

Zippity-do-dah, zippity-eh...my oh my, what a wonderful day. pleanty of sunshine heading my way. Zippity-do-da, zippity-eh!