bill

{ 08/22/2012 }

Beware of the autoboost. I was supposed to have 6 on time payments by now for the shrinkage plan, but the last 2 times, they charged my CC a day late.

Betty

{ 08/18/2012 }

I've had boost for a few years now. Initially it was great but lately the phone kept dropping calls so I changed to Net 10 only to find they have horrible reviews also

Andrew Zook

{ 08/14/2012 }

Coverage map does not reflect reality. And like those above has said, Customer service Sucks. You have to request a refund prior to porting number over to another carrier. But if you request a refund your account gets closed and you can't port the number. Catch 22. Avoid Boost Mobile at all costs.

Ralph K

{ 08/13/2012 }

Chicago area. Dropped calls so bad I went back to full service US Cellular.
A few more $, but it is reliable,

cwgkeeperdad

{ 08/07/2012 }

If you live in the Amarillo,TX area DO NOT choose Boost Mobile. The service is constantly dropping 3G to 1x (Turtle speed)so trying to connect to Internet is a waste of time. The call quality is also poor. Customer service was friendly but all they want to do is reset your phone back to factory settings which means that you lose your apps and have to restore. The rep said that they would escalate the issue but I never recieved a call back after that. While I can't prove it nor will they admit to it I think they throttle you down when try to connect to the internet via 3G regardless of the amount of usage. I picked Boost because I thought they would have a good network backed by Sprint but I was wrong.

Fed up

{ 08/02/2012 }

I agree with all that their customer service is awful. My credit card expired and I called 7 times to get the expiration date changed and each time the CS person told me it was updated but it wasn't. Then I got a text on the 29th that they had taken my 8-1 payment from by credit card but they hadn't. On the first they still hadn't taken the paymebnt so I had to go to a Boost mobile store to have them pay it. When they did, they confirmed that I was NOT still on the auto pay like I was told I was.
Also, my ZTE warp won't charge or keep a charge most of the time and the 3G rarely works - my internet wokrs better when the phone shows 1x instead of 3g.
By the way, the way to reach a live CS is to put all "0"s for your phone number

William

{ 07/25/2012 }

I have had Boost Mobile for approximately two years and have had to try to get the debit card straightened out for the same time frame. They keep telling me that my debit card is expiring(I've gotten this message for two years). I have contacted customer Service at least a half a dozen times to try to straighten this out, with absolutely no satisfaction. Their CS is terrible, their people either don't understand English or just don't care. Radio shack, is no help what so ever. I'm going down today and change phone companies. Incidentally after two years I am still told that I don't qualify for their shrinkage plan, yet they get their money out of my account every month!

DorisMcquilla

{ 07/14/2012 }

I have a boost phone and it went out and had a warrenty on my phone but my phone is my landline and at first they were going to send me a complentment phone when i called to find out where my phone was i was told that i could not get one and was left without a phone

Marc

{ 07/06/2012 }

Sprint is shutting down the IDEN network. Sprint apparently warned everyone - Boost has not. All the reviews you see with people who think their service downgraded because their shrinkage kicked in? IDEN phones and Boost hasn't bothered to tell them.

You shouldn't have to do web searches to figure out why you lost service. When I called them, the service rep told me I should have known because "everyone knows about it".

They gave me a code for 75$ off any CDMA phone valued at over 100bucks...but the code doesn't work. Of course, they'll only discuss that with me by phone..and there's no longer any IDEN service in my area.

Do not pay for overnight phone delivery, BTW. They claim it will ship the same day if you order before 4pm Eastern...it ships the next day even if you order at 9 am Eastern.

Pay for overnight Thursday morning, you'll get it Monday afternoon. They will not refund your money.

TJ

{ 07/03/2012 }

Boostmobile is great in the beginning when you pay the initial rate but as soon as your payment starts to drop so does the service... I had awesome service for about a year and now I very seldom get service... Especially at home..

Starr

{ 06/29/2012 }

Boost Mobile is the best phone i have ever had even with the ZTE Boost Phone. I love it!!!

Carson

{ 06/29/2012 }

I had boost for over 3 years. My shrinkage was down to 35.00 and I had to keep calling them to get the credit as they try to rip you off. I bought a new phone wanting to transfer my account over but with a new number... she said not problem. I wanted to keep my shrinkage. No problems she said.

ALthought you can hardly understand them as most of them have broken english. Here to come to find out she created a new account and I didn't get my shrinkage and service went back up to 50.00. Talking to the jackasses is useless. Customer service is dishonest, liars, and the program is a scam you out of your money. DON"T TRUST THEM. WATCH OUT FOR THEIR TRICKS... VERY BAD COMPANY LEAVING MUCH TO BE DESIRED!!!!! THERE ARE MUCH BETTER COMPANIES OUT THERE... WOULDN"T RECOMMEND BOOST TO MY WORSE ENEMY.

OH and customer support said: "let me tell you how this service works" I told him your not telling me a think your all liars, I had this service for over 3 years and I certainly know how it is intended to work and hung up on the stupid ass who can't even speak english.

Jay

{ 06/27/2012 }

Don't get Boost! They are changing from their IDEN service which will be eliminated next year. You will have to get a new phone. You might get 30 dollars back. I spend over 300 for my phone. They don't offer android service for the pay per minute plans. I paid nearly 400 dollars a year ago for my phone. If you are on a pay per minute 10 cent plan you have to go to the 20 cent rate and you will no longer have android service. I really liked them before these changes. I'm tired of hearing them tell me, "sorry for the inconvenience". They are still in business so I expect to receive the same service and not have them pull the carpet out from under me!

Julie

{ 06/24/2012 }

Love Boost. Down to the minimum $35 monthly unlimited! Went thru a few issues with my phone, bought a temporary replacement and they charged me an extra $5 for the Android...but we got that fixed. The "grandfathered" me in to the plan I have had the entire time.

A few phones have some real issues...but it's the phone itself. Pretty content with the Galaxy but can't wait to try out the HTC Evo!

A few dropped calls, no big deal. A few areas with poor service...just like any other carrier! No one has 100% coverage!

JoeQuinn

{ 06/21/2012 }

The problem I've had with Boost over 26 months is the dropped calls or 'blanking out' for 10 seconds which causes my business contacts to hang up. I had to buy a cheap day-pay phone for real business calls on AT&T. It's kind of ridiculous. Switching, upgrading - I've used 3 phones on Boost, each worse than the cheaper phone before it. So, finally I'm giving up on them. Radio Shack is polite but hopeless in giving guidance. Decent low-priced company, customer service about what you'd expect, but the blipping out of calls and their poor phone quality is impossible for conducting business.

Gary Slate

{ 06/19/2012 }

Have had the service for a while. Everything was fine while I was paying for the reducing payment plan. As soon as I reached the lowest payment the service has gotten terrible. I receive voice mails and text messages the next day. I have to go outside to get service and then its terrible. I talked to a Boost rep and all I got was they were sorry. I'm switching as soon as possible.

Ms. Florida

{ 06/18/2012 }

Let me tell you. Be careful what you say when sending an email to boostmobile. If they don't like it, watch your airtime totally disappear - no kidding. And this was for something that was basically minor - a deletion of an option. So make sure your airtime is low before sending an email with negative content. Customer service is a coin toss - some reps are accommadating and courteous, others not so much and some will hang up on you. Some reps think they own the company. Beware, they put their on personal notes in their system about customers. Boost Corp are pretty much control freaks. They delete/disable certain phone features that would benefit the customer. If you don't use your phone for a month, you can't access "my account" from your phone. You then have to use a computer to access your account to make changes; afterwards, your account is accessible from the phone. PROs: The ability to easily switch plans by using "my account" options. Overall, the rates are probably the best bang for the buck.

roger

{ 06/13/2012 }

well I have had boost for 6 month i have had nothing but dumb ass help me serves is OK but i don't get my text and when i do is alot of then sometime i miss call well i am think about suing

Simply Me

{ 06/08/2012 }

I was with Boost Mobile several months ago, but decided to go with Verizon so that I can try out the new iPhone 4s. After deciding I didn't like the iPhone, I sold it and came back to Boost.

I have now been with them for 3 months, and am using the LG Marquee. It's been great. Because they don't manufacture phones, or provide their own networks, you can't really blame them for technical difficulties. They buy minutes from major networks and sell them to you.

Never had a dropped call or late text messages. Data is always good, where coverage is accessible.

Only complain is that $55 is a bit expensive. They have shrinkage which will eventually drop your plan to $40/month, but Virgin Mobile has the same phone, same network, for $35/month off the bat.

Don't pay for overnight delivery!

{ 06/07/2012 }

Ordered phone directly from boost site and paid extra for overnight express delivery.....phone did not even ship for 26 hours. Trying to get a refund for overnight delivery charges but no luck yet.
DO NOT PAY FOR OVERNIGHT DELIVERY.

deckodadj

{ 06/04/2012 }

I am on boost unlimited with shrinkage plan new lg marquee since feb of this year and the only issue i guess is the robots on the custumer service lines. Other than that the phone is fkn amazing all downloads calls and texts work with out flaws im in LA and service is great plus my lg marquee is (rooted) so it works even better than stock. Peace to all and be patient after all its a digital world and its gonna have its flaws until we get it right!!!!!!

david

{ 06/03/2012 }

I would give boost one if I could they are horrible. The only way to get a live person on costumer support is by pressing 88 which is the the dealer department and it used to be you get a live rep right away after pressing 88 a whole bunch of times but now they got it so the only way to get to a live person is now by entering some ID number before they will transfer you. Then if and when you do make it to a live person they are about as helpful as talking to your account about boost mobile service. Every question you ask they need to transfer you to a different department to answer it and they all seem as if they could give a flying hoot if your helped or not. Oh while I am thinking of it the number that I been using after I press 88 to get to a live person when it asks me for an Id I put in 0421 or something like to get there.
Also I had pay my bill on time for a couple of months and they dropped my bill down five dollars which is a good thing but along with it they changed my bill date which used to be on midnight on the fourth to what is now a whole 24 hours which is midnight on the 3rd of every month and they did this without telling me and when I called and spoke to one of there many wonderful costumer service people they tried to tell me it had always been on midnight on the third and after about fifty times trying to explain it and many hang ups and call backs later I gave up. So for paying my bill on time and doing what I am suppose to I get docked a day thanks boost. Then today I was on the phone with the people trying to figure out why my bill which has been sixty dollars the whole time since I gotten the first five off the bill was the automated payment guy trying to tell me that my total for this month was going to be 64 instead of sixty and I was given everything as too why except reasonable costumer support and solid reason for this new extra charge of 4 bucks. Again thanks boost you rock.
there service is decent in most of la but since I have been out here in vegas it is a little sketchy and there where even times in la county areas the phone got nothing and holding a call was impossible. There are also times when for some random thing I get kick off a call even when in decent service area.
Also it is a huge headache every month when I go to pay the bill and usually takes me two times to do it because of how freaking anal there payment system is and it is all atumated there is no live person just like there normal support for paying costumers no way to speak to live people. Again thank you boost for all the joy and ease and care you make feel because I am your costumer.
If I could give this horrid reach of a cell company a zero I would.

Micah

{ 06/02/2012 }

iv'e had a boost mobile phone since december of 2011, and it was working fine until april 2012. The 3G internet service stopped working for nearly a month, I could only recieve calls and text messages. The phone's 3G then worked for like 2 weeks and then stopped again. It was very very slow, like a slug. Only sites like google and facebook would load! and it took like 5 minutes to load them wtf! No games would work anymore either! I used my phone to tether and I still do and believe me when I tell you that ABSOLUTELY NONE OF MY INTERNET GAMES WORKED, OR YOUTUBE VIDEOS, JAVA APPLICATIONS/CHAT WEBSITES WORKED AT ALL!!!!!!I called customer service like 10 times and there was a problem in my area, and they were fixing it....It took a whole 'nother 2 weeks to fix it.... So then my phones 3G miraculously worked after another 2 weeks..and has been working good aince the beginning of May. Now it is june, and on June 1st(yesterday) My phone's 3G has become slow again, and everything takes forever to load. This may be a good deal on the price of unlimited service, but tbh this is the worst service ever :( and I wish my phone service still worked like it used to in the winter. btw I have a SASMSUNG GALAXY

Brian

{ 06/01/2012 }

After reading decent reviews, I decided to give Boost mobile a shot. However, after having the service for 2 months, it is obvious that I made a huge mistake. If you can even get a signal, it's so weak your phone is useless. Sending basic texts causes my phone OS to restart, if they even get sent at all. Customer service is outsourced to India. Spend the extra money to use a REAL network. Otherwise you will end up with the same regrets.

E

{ 05/29/2012 }

" BlackBerry and Android one, which costs 3 dollars per day. "

Android Daily plan is actually 2 dollars a day.

Scott

{ 05/27/2012 }

I have a Blackberry and have had stellar service, I use it for my work. I can count on one hand how many calls I have dropped in three years. I am on shrinkage DA BOMB! I pay $45.00 for full Blackberry service! It is great in Atlanta, Decatur, and surrounding areas. Oh, if you make a late payment the best part is that you only lose that one month on your time! you don't have to start over, just pick up where you left off. I was never late, but know someone who was and they were back on track in another month. Customer dis-service is still pretty bad, but for the price....eh, I'll take some frustration.

Lynne

{ 05/26/2012 }

I was with Cricket for 9 years, then switched to Boost to try out their shrinkage plan. HUGE MISTAKE!!! I purchased the ZTE WARP - beautiful phone TO LOOK AT, cause that's pretty much all it's good for. People call me and the phone doesn't ring...people text me and the texts don't come through until HOURS later! This has been a MAJOR problem, as my son can't get in touch with me when he needs me. When I call someone, the calls drop or fade in and out. Now, I can only hear people on SPEAKERPHONE!!! The internal earpiece no longer works. I stumbled onto this site, because I am currently surfing the net to find a new service, or I'll probably go back to Cricket. Soooooo disappointed in Boost. No wonder they have SHRINKAGE - they should shrink the payment to $1.00, cause that's the most I would ever pay for this service again.

BOOST THE BEST / 2012

{ 05/24/2012 }

I HAVE $65 PLAN I CALL EVERYWHERE, EUROPE, LATIN AMERICA, ASIA, IS AMAZING WITH JUST $65 PER MONTH... TEXT WEB FAST 3G I WATCH NETFLIX ALL THE TIME ... IS JUST SAVE MONEY BE SMART AND BE FREE, 311 411 AND OF COURSE 911 BUT I WAS WITH VERIZON W, THEY CHARGED ME FOR TETHERING BOOST M, DOESN'T, INTERNET OR DATA PLAN, BOOST DOESN'T, INTERNATIONAL PLAN WITH VERIZON OVER $2.00 PER MINUTE R U KIDDING ME?... BOOST DOESN'T CHARGE ME FOR THAT!!, PLUS VERIZON TEXTING PLAN... WTF? THIS PEOPLE CHARGE FOR EVERYTHING.. BOOST DOESN'T CHARGE FOR THE IS INCLUDE,.. ALSO VERIZON CHARGED ME 411 CALLS $2.00 PER CALL WTF?? .. PLUS THE FUCKING CONTRACT .... NO WAY ... BOOST IS THE BEST... TETHERING WITH MY LAPTOP ANYWHERE IN USA IN MY CAR AT MY JOB FAST INTERNET !!!3G... CALLING MY FRIENDS ANYTIME I WANT AROUND THE GLOBE, TEXTING PICS INTERNATIONAL TOO... CALLING ALL THE TIMEEEEE... JUST $ 65 DOLLLARS NO MORE THAN THAT $ 65 PER MONTH SAME QUALITY CALL LIKE SPRINT OR I THINK IS BETTER CUZ BOOST IS USING THE OLD SPRING ANTENNAS WHO I BELIEVE WORK BETTER THAN SPRINT NEW ANTENNAS ... I HAD SPRINT 2 MONTH AGO TO C THE DIFFERENT BUT WAS TERRIBLE RECEPTION, LOW BAR ALL THE TIME, POOR SIGNAL, THEY CHARGED FOR EVERYTHING LIKE VERIZON... SO I STAY WITH BOOST MOBILE .... IS JUST AMAZING .... ANDROID MARQUEE LG ...

Eduardo

{ 05/18/2012 }

Boost has the same coverage than Spring, if you want a great cellphone get it in another place, I have been in boost for 7 months now, no problems, some time I lost coverage but well I think that happen.
IF YOU WILL CALL THEM, FORGET IT, YOU WILL JUST HEAR A COMPUTER reach a LIVE PERSON WILL TAKE YOU NO LESS THAN 30 MSNTS.

Mrs. Tisdale

{ 05/10/2012 }

OMG!!!!! BOOST MOBILE HAS THE WORST PHONE SERVICE OF ALL TIMES! CALLS DROP ALL THE TIME, ITS A REAL PAIN TO GET TO A LIVE PERSON ON THE PHONE WHEN YOU CALL CUSTOMER SERVICE. THE AUTOMATED SYSTEM GET AN ATTITUDE. ?????? AND DON'T EVEN GET ME STARTED WITH THIS TURTLE SPEED INTERNET. SO I GUESS TO SUM IT ALL UP.. I WILL BE CHANGING MY SERVICES.

thee

{ 05/06/2012 }

calling 411 is no use with this boost, you will never get the information you are seeking and the system for voice prompts never understands anything. when tryimg to reach customer service you get the run around unless calling to report a lost or stolen phone, that is the only way i ever reached anyone since owning phone for 2 1/2 years. besides that i am constantly calling in to remove added features off the monthly bill of $50, which increases ten bucks for whatever reason and i am the the only user of phone. will just accept loss and move on, not worth headache at all.

Igbo Man

{ 05/03/2012 }

I did not notice the ratings and my previous post inadvertently rated Boost Mobile three stars. WRONG! I will rate Bosst one or less than one stars for the service.

Igbo Man

{ 05/03/2012 }

I transferred from Cricket Android to Boost Mobile Android about three weeks ago (April 2012). BIG MISTAKE! I left Cricket because it would not let me call my home Majicjack number. Now, Boost calls the number, but I cannot get network service most of the time. Sometimes, after twenty minutes in one call, I will wait about that time to have network for another call. Terrible rationing of capacity. Note that I am actually paying more on Boost now...paid $63 compared to $58 at Cricket. And I also paid $150 for the Samsung phone, which I rate below par compared to my Huawei cricket phone. I am shopping for another Prepaid service now...preferably T-Mobile. This subscripton has been an expensive gamble for me!

Becky

{ 05/01/2012 }

Worst service ever!!! Stay away from Boost Mobile. Dropped calls, no reception, and no notification a voicemail has been left are just some of the issues. The customer service is horrible. You get what you pay for. I live outside the metro NY area, you'd think I'd have some consistent phone service???

Steve

{ 04/30/2012 }

A truck driver that dropped Nextel$150/mo for Boost and couldn't be happier. $50mo unlimited everything? I have great service, own the prevail, and now have my mom using boost. Don't be discourage by folks that live 200 miles from any cell tower, Boost is good!

NILLA

{ 04/28/2012 }

Not very happy. My tmobile contract ended in feb in i decided to get boost. I got a android phone samsung galaxy prevail. I pay $55 a month the 3g sucks its super slow then speeds up then super slow. cant really enjoy the apps becaus the stupid 3g if u can even download one. it takes liek 30 mins to download one 1.3mb app SMH. virgin mobile 3g speed as better if i would have know they have android phones now i would have gotten virgin mobile plus there plan is cheaper.

jc

{ 04/28/2012 }

Boost customer service is the worst in the entire world!! My blackberry phone hasn't worked in 21 days and I have called Boost 14 times! They just transfer from one department to another. I have spent at least 4 hours on the phone with idiots at Boost trouble shooting the phone. They make you take out a "Ticket" for tech problems then they are supposed to call you back in 72 hours - I have been waiting 6 days and the "engineers" never call.

Randy

{ 04/28/2012 }

Wow! The money my family has saved by switching to Boost Mobile from at&t and Verizon postpaid...cut my family bill in half and have unlimited everything. Boost Mobile only makes sense for the Monthly Unlimited plans with Shrinkage. Do not do their daily plans as they are far too expensive. Service coverage is very good where I live, work, and travel. I have not had any issues, and have not needed to speak to a live customer service person for any of the 4 phones our family has. Using them for a year and half, and very satisfied with the overall savings, coverage, and unlimited talk, text, and web.

Patti

{ 04/26/2012 }

I have had Boost for 6 months. I have the $50 a month unlimited plan and I have to say I'm very happy with their service and haven't had the problems that some are describing with drop calls or no service (but I live in the greater Los Angeles area). The reason for the 3 stars is customer service. I've only used it a couple of times, but it should be much easier to talk to a live person.

bam bam

{ 04/25/2012 }

when it works, and when you can get a signal, and if you never ever need help, it's no better or worse than anyone else. "free 411" is a joke. it's an automated robot voice recognition machine, that does not recognize anything. most business listings are not in the boost mobile 411 database. it's just beyond a joke.

customer service is what's so horrible. they are so deliberately awful and antagonizing. they do not speak english. the people that work at the bricks and mobile boost mobile store dreaded having to call customer service for me because i could not get customer service to register a new credit card. you are supoosed to be able to do that online, but boost mobile website is a joke, it is almost completely unusable.

it's cheap, but it's just not worth it.

Susie

{ 04/16/2012 }

I purchased what seemed to be a nice $80 phone from Radio Shack and got a $50 unlimited card with $5 international added... I was assured according to Boost Mobile system that my address would have service before I purchased the phone. I get home and used the phone all of 10 minutes as the phone would only hold a call and drop it in 2 minutes flat. I got the phone purchase refunded but their minutes are non-refundable even if their info is inaccurate so it is their word against yours! I paid $55 for a card that I had all of ten minutes that dropped calls! Upon calling customer service you can NOT talk to a live person it is all automated in which they only say purchases for air time is non-refundable....I stress make sure that if you buy minutes that you have service in your area regardless of what their computer says because their info in not accurate!

JP

{ 03/28/2012 }

I was with their 10-cents per minute pay as you go plan for 2 years and found it "acceptible". The new 20-cents per minutes is a rip-off. Missed-calls etc. I don't recommend.

deb

{ 03/27/2012 }

i just think it is what you are wanting. for me it is just a phone for my family to get me when i am not home. i have nothing fancy. and i add about ten dollars every three months.it started when i worked about 30 minutes out of town. as a caution.i am not big on texting.cant figure it out
on my phone.so i am wanting to upgrade my phone. but not wanting to pay any more for service sence i only add about 10.00 every few months

bluirv

{ 03/26/2012 }

If you're looking for good smart phones with good rates, check out Boost Mobile. The LG Marquee is one of Boost's newest and better phones. But if you want good customer service to go with that, look elsewhere.

In my case it took me 2 days to activate a phone due to customer service's requirement to only locate my 4-digit password by calling my old phone. I had lost my password and they had no other way to find it and unable to activate it.

The other problem was that when I contacted billing to start service they said it would take one hour to have my phone working. I called 4 hours later and they informed me that the previous agent had not "restored" my account. The phone worked shortly thereafter.

Boost's best feature is its "Shrinkage" plan. For $55/month, you get unlimited Internet, voice email and text messaging. For every 6 months you're with Boost, the rate drops $5. After 6 months the rate is $50, after 12 months the rate is $45 and after 18 months, it drops to a very attractive $40/month!

The LG Marquee actually has lots of good features, a large 4.1 bright Nova display, sufficient memory, good touch sensitive screen and more.

It's interesting to note that most of the reviews on this page are either 1 or 5 stars (leaning on 1 star). That should tell you all you need to know!

amber

{ 03/25/2012 }

Boost and the phone manufactuer ZTE both get 0 STARS from me!!! They are absolutley AWEFUL!!!!!!!
PLEASE READ THIS!!! I purchased the ZTE warp on 2/23/2012, only 2 1/2 weeks later for no reason after I had it on the charger I turned it on and my screen was blank. I was like "wtf why is this happening?" so I took the battery out, put it back in and tried again and the same thing. After trying numerous times I now know it's a manufactuers defect and the next day I brought it back to the store where I got it and the douchee rude sales guy tells me there is absolutley nothing he can do and he gave me a number for boost mobile custtomer service and for ZTE. So now I'm pissed, I need my phone and I just bought it so I should have been able to do an even exchange. So I call the number he gave me and its all AUTOMATED!! you cant talk to anyone so I tried calling the number to the phone insurance carrier and they finally got me in contact with a rep at boost. I explain my whole situation to her and she tells me to call ZTE but boost would send me a temp replacement phone at no cost that I could use til ZTE send me my new phone and I would get it within 7-10 buisness days. Ok fine.So I then call ZTE who's freaking call center is in India!!! You can't talk to anyone in America!! The 1st 2 people I get on the line I could not understand at all. I tell him "now I only want to talk to someone American or someone who speaks english because no offense I cant understand you or the lady I just spoke with". So He gets me on with someone who still has an accent but I can understand a little moore. I explain everything to him and now I am just so pissed he tells me I have to send my phone to them, they look at it and if it needs to be fixed they fix it. That would be ok I guess if I had it for a lil while but I only had it for 2 1/2 WEEKS!!! I should get tje same model brand new because that is what I paid for, not for a broken peice of crap! I am now insisting on speaking to a manager or supervisor and after arguing with me for like 15 min he then tells me "our management does not talk to customers." (his exact words!) Are you f'ing kidding me???!!! So I hang up cause Im so pissed. The next day I was thinking I dont want to deal with it anymore so I will just settle for them fixing it. So I call the stupid call center in India again and arrange for that. Well now STUPID boost mobile calls me on 3/23/2012 and tells me that "your request for a temp phone has been denied and you can now only contact ZTE regarding the matter." After the 1st lady I talked to there said that is what they were doing. So now I am going to fight for what is right, I only had my phone 2 1/2 weeks and it stopped working and neither company wants to do anything about it so now I am spreading the word on what a SCAM and how TERRIBLE, NIGHTMARISH Boost Mobile and ZTE are!!! I have filed and written a formal complaint against both companies. I also contated my local news investigative team to menetion "buyer beware, these companies rae scams!" and I am going to start a twitter following and I am going to post a publicised complaint on youtube to expose wat they are doing. it's NOT RIGHT at all and these comapnies need to stop taking advantage people!!! And boost mobile's mottos are "be heard" and "unwronged" well frankly I am not being heard and I am beng treated wrong, but not for long!!!

S.J.

{ 03/16/2012 }

Overall, I was happy with Boost - at 10 cents/min and per text, I could overlook the service quality issues. The problem occurred when I decided to upgrade my handset. I wanted to stay at pay-as-you-go, so was careful about my choice of phones (no android, internet, special features) - just an upgrade for texting purposes. When I activated my handset - the price for pay-as-you-go was raised to 20 cents/min and per text (double). I called to talk to customer service before changing anything online and they could not let me keep my current rate. I decided to stay with my old phone and my old rate - but since they had already made edits to my account - they could no longer give me 10 cents/min. Needless to say...I will no longer be a Boost customer. Be careful if you ever want to change your phone...

c diesel

{ 03/12/2012 }

I've had boost for over 2yrs now I've had 4 different boost phones I had a prevail on the $50 plan but phone started messing up so I up rated to the transform ultra boost charged me a extra $5 for android but duh prevail is android so that sucked but overall service is good but takes along time to get a live boost rep.

Never again

{ 03/08/2012 }

Dropped calls, phone freezes,customer service.....none. I hate the service, I hate the phone, i'm looking for another carrier!!!

Dan

{ 02/20/2012 }

BOOST is by far the worst carrier that I have been with. The service isn't that good and forget about the 3G(if thats what they call it. The customer service is beyond terrible, I absolutely cannot believe not only how unhelpful they are but how little they seem to care. It truly boggles my mind how much a company and its representatives do not even pretend to care, my boss would have justifiably fired me a long time ago and I'm a union worker. Besides the bad service, the "3G" and the horrendous CS, the device barely funstions, always always always freezing. I have been with every cellular company with the exception of AT&T and going to BOOST was the ABSOLUTE worst cellular decision. The saying "you get what you pay for" can't even apply here because even with the super cheap plans I still feel I pay too much. If I could give ZERO stars I would.....in fact I think I am owed some stars for trying to deal with their customer "service". Save yourself the aggravation and time and just pay the few extra dollars with a reliable company.

Thomas

{ 02/17/2012 }

I gave Boost 1 star so you would read my review. I chose Boost because I work for an airline and tavel a lot for pleasure. I've had Boost for over a year now, no complaints about my calls, texts, or the 3G. I've always had a signal to make and receive calls and texts. I started with a Samsung Rant and just recently changed to the ZTE Warp. No major problems with either phone.
When it comes to their customer service it is horrendous. It does take forever to get a customer service agent, this is not because it's a big company. It's because they are owned by Sprint. If you've ever used Sprint, then you know what I mean. They are rude, arrogant, and never helpful. Customer Service gets 1 Star.
Also I will be leaving Boost in the near future. The other night I went to make a payment on my account, there was an error, Boost took the funds from my CC but never posted it to my account. I called both my CC provider and Boost. Boost says they reversed the charge, but that never happened. My CC provider had to open up a dispute on my behalf. Now my phone will be turned off for a few days, I won't receive credit for the shrinkage, and I have to wait for the charges to be reversed.

kath

{ 02/17/2012 }

boost is awesome! people get mad because of the automated system. but hello?! its a very big company. automated system is the usual issue when it comes to big companies. but what the heck! everything is unlimited for a fixed priced with no hidden charges!!!! their is no other company with offers better than that! sometimes customers blame the company for reasons that are sometimes out of their own stupidity and ignorance! as a customer we also have responsibilities to make sure our service would be working good. I heard this story from a friend which i figured was so stupid of him. he was complaining why he has no service after paying $10 which was 5 6 days ago and he was on a $2 daily unlimited plan!!! what the heck! can't even do math properly!!@!

Richard

{ 02/14/2012 }

Boost offers great service considering what you pay. I have had no issues with boost. If you a bit computer savvy you can figure out how to use Sprint's nicer android phones on Boost. I myself was able to get the HTC EVO on boost. Ive been able to get my family and friends with EVO 3D, Galaxy S and S2 among other all on Boost. Its awesome showing off my phone and telling everyone im only paying $50 a month with shinkage for the same phone others are paying $80 a month LOL.

Chet

{ 02/09/2012 }

Too many games and ways they use to try to trip you up on getting the discounts they promise. Mind-boggling customer service. Would not recommend!

Krissy

{ 02/09/2012 }

Tried purchasing a Samsung Prevail online (I am not yet a customer of them) and the Promo Code wouldn't work. So I called customer service.. took 15 minutes to even figure out how to reach a real live person.

They say wait till tomorrow and try again. Whatever, I waited 4 hours and tried again.. oohh, it worked.

Put all my info in.. ordered it.. denied. Please Try again. Whaaa? Double checked my info, ordered.. denied. Please Try again. Realized the will only ship to billing address... ok! Update billing address, ordered... DENIED!!!

WTF. I gave up.

Today I look at my bank account.. Boost CHARGED ME 3 F'N TIMES!!!!! On top of that, when I called Boost I was given the wrong number for the correct department 3 times!

They are inefficient and obviously clueless about their job.

I don't think I will be changing to Boost.

jeff

{ 02/08/2012 }

this is the worst prepaid service every i had straight talk i had no problems at all i thought boost will be good wow was i every wrong i bought the zte warp my calls dont come threw my text dont either the phone is always rebooting itself over and over if you dont have boost already i strongly advise you to stay away from this company and if you call customer service good luck on getting someone that can speak english i give boost mobile the boo boo award

Mrs. Antipyrene

{ 02/05/2012 }

I would give it 5 stars, but you have to go through the seven circles of hell to get a live voice, and yesterday, my phone was shut off for non-payment (i am on the automatic payment system), because I changed my phone number. I was getting repeated harassing phone calls at 3 am from some twit asking for keisha-when I told him there was no one by that name he started with obscene insults- that can happen with any phone, and Boost could do nothing about it, so I had to change my phone number, and did not re register for automatic payment. If you are a few hours late they will disable you. After a month of non payment they cut you off completely. You have to go by their rules. It may say somewhere in their terms of agreement about it, but that thing is as long and involved as Moby Dick. Otherwise I have no complaints. Here is what you do to get a live person : you call, then press 5 , then 2, then 4, then 0, then 2. Not as easy as Verizon. I am on the unlimited with shrinkage, ( no extra or hidden fees- I love that) and will be down to 35/mo in about six months. Can't beat the price. I also live in L.A., so reception is better. My Sanyo Mirro is okay, just basic- has limited photo memory, and I can get to facebook, but my responses turn up in my status, so I disconnected that. The sound isn't as good as Verizon, and sometimes it doesn't ring, but it may be the phone, and in some office buildings I occasionally can't get a signal. Occasionally my calls get dropped, but I also got that with my landline from Time Warner, which went out every time it rained. Boost is a lot better than that. Also I couldn't use it when visiting my brother in a very remote rural junction in AZ, but their Verizon phones worked well. But it worked when I got to an actual town nearby. I think Verizon is a big ripoff along with AT&T and Time Warner. They have pissed me off regularly. I am generally satisfied with Boost. I don't need an Android or Crackberry. I am sticking with it and am thinking of upgrading my phone some day. I just don't understand people complaining about not getting a live voice- all you do is punch the appropriate numbers. I think you guys are just impatient. Although some people have legitimate complaints, most of the complaints on here are just lame.

BOOST MOBILE SERVICE SUCKS!

{ 01/24/2012 }

I have 24 days with no service and they keep telling me that the problem is going to be fixed from 4 to 32 hrs sense 2 weeks a go i Live in Sylmar Ca. 91342
they suck !

April

{ 01/19/2012 }

As a 3+ year customer, I am very happy with Boost Mobile! I finally got my Samsung Transform Ultra (w/$55 Android plan) to replace my Samsung Seek (w/$50 plan) for more features. I was concerned about two things: 1. Would Boost acknowledge my Shrinkage from the previous plan? YES they did. And, 2. If I switched my phone to the Android plan before my regular plan expired, would I lose those days that I already paid for? NO I didn't. My account reflects a credit and states that my payment is due at my regular due date. Boost Mobile is Great! Everyone in my household will use Boost!

therbie50

{ 01/17/2012 }

For Tony from 12/15/11--One reason for the Boost-Sprint differential might be that it looks like Sprint's MVNO's get a stripped-down version of the network. Look at a Sprint coverage map, then one for Boost. I noticed this also with Virgin, which is why I didn't pursue it.

Brian

{ 01/17/2012 }

samsung galaxy prevail is crap had this phone for a month 3g never works customer services is dumb can never understand them and they never help u with ur problems overall boost is not worth the money

Bob

{ 01/12/2012 }

Just terrible customer service. Have spent HOURS on the phone with them or on hold. Have 2 lines on auto reboost but they keep shuttng off the phones. reboost on my amex and there is NOTHING wrong with my card.
And the executives at sprint/boost wonder wht they lose customers.... Was with Verizon for 10+ years they now look like saints.

Bill

{ 01/11/2012 }

They play games with their customers. The "Shrinkage" plan has hidden hoops you have to jump through and steals a day from your plan at every change. Customer service is very poor. Would not recommend. Have had them for six months and will drop them a the end of this month due to their poor handling of the "Shrinkage" plan. Have written to them several times and get form responses that never answer the questions.

liz

{ 01/06/2012 }

So I got into a money bind and I couldn't pay for my Boost Phone for a about 4 months. So I got back on my feet and went to pay for my phone and I found out that after 90 days you loose your number. so I was told that you could pay when you want. I was misled. So now I have two watches. Boost phones suck.

Nathan

{ 01/01/2012 }

Customer of Boost for 3 years. No problems. Coverage can be spotty outside of major metro areas. If you use the iDEN service (old Nextel or Push to talk phones) the network can be overloaded and you will not be able to make calls. This is true if you live in the ghetto or near a ghetto area. The new network with the new phones works just as well as any other. It has ups and downs.

I use the shrinkage plans. I'm down to $45 or maybe $40 a month on Android plans. Not a bad deal.

All fees are inclusive. I buy refills on line which, for $50 refill, are about $48 delivered via email.

Had a few issues where I needed to contact customer service. Pretty difficult to understand. They use some offshore place in India or something because you can barely understand a word the people are saying. Very annoying. But they did take care of the issue pretty quickly. If you have a complicated issue, they'll transfer you to a native english speaker in the United States. This is not a joke. They really did this when I called.

Long and short, good deal for the service. No complaints. I had Verizon and AT&T before and they all suck. Boost sucks less because the price is about half what you pay for sucking with the other carriers.

Half the negative reviews below are people who are mad at Boost because they can't accept responsibility for their own mistakes. I'm sure Boost screws stuff up. Everyone does. But people crying and whining about their phone -- that's not Boost's fault. That's a user error.

Consider too that most people who leave reviews do it because they're mad at the world. So you only see the worst of the worst in these reviews.

Scotty C.

{ 01/01/2012 }

I started with boost with the understanding that there was no contract or hidden fees, which it states on their phone box. I deposited $50 into my account and was using the phone for guests when they visited. 90 days after purchasing the phone they wiped my account clean of $49 and said I had not boosted my account so they were within their right to keep my money! I had not received any notices that I had to boost the account or loose my funds in the account, and the customer support laughed when I asked for my money to be put back in the account. BUYER BEWARE! THIS IS NOT A TRUE PAY AS YOU GO PHONE, AND THEY WILL STEAL YOUR REMAINING AMOUNT IF YOU DON'T TOP UP!

joel

{ 12/26/2011 }

they ars the worst company you can have and dont even think about refubds cuz they dont do that a couple of days ago they put my money on hold and when my bank asked for the merchant id number they made a big deal and didnt give me my money back so i had to speak to my bank to get it fixed and the customer rep was rude to me and my bank they said there merchant id number was private thats the dumbmest thing ive ever heard companies with way more credibility give out there merchant id number boost is garbage no there lower then that there ish

BEVERLY KIRK

{ 12/26/2011 }

After having purchased a boost mobile phone, activating it I was told they did not have service in my area!!! They gave me a phone number and everything! Then refused to refund my 53.00 I paid for the service plan or give me documentation stating that they did not provide service in my area so I could get my money refunded on a charge back through my credit card. HORRIBLE HORRIBLE CUSTOMER SERVICE. DO NOT USE BOOST MOBILE. THEY WILL TAKE YOUR MONEY AND RUN!!!

boost knows me well

{ 12/23/2011 }

boost sucks sent phone in on warranty got back a month later. They had lost my phone, tried to blame it on mail. I got a email from the mail saying it was there, boost said it was out of there hands and it was motarolla they blamed boost then they both blamed the post office. In return i got a phone that had a messed up screen that fell apart in a month.

RJ

{ 12/20/2011 }

This is the best deal right now for a unlimited plan. Period. I've had the Samsung Prevail for 8 months now, and haven't had any problems at all with service or with customer service. Best of all, I'm only paying $45/month, and will soon drop to $35/month. If you do a little research, you'll find that this is about 1/3 the price of unlimited plans with more traditional carriers, and with them you'll be locked into a two year contract. Don't get sucked in by the subsidized phones. You might save $100 initially, but you'll be paying $600 more for every year you're stuck in that contract. Is having the newest phone really worth $600/year? Imagine what else you could be spending that money on. Plus, the Boost phones are not bad at all. I've been using the Samsung Prevail for pretty much everything a smartphone is good for (i.e. email, web browsing, android apps...) and it works just fine. If you're somebody who likes a good deal and doesn't need to validate themselves by having the newest phones, then I highly recommend getting Boost.

OhmeOhmy

{ 12/18/2011 }

It seems the reviews that are concise, spell-checked & grammatically correct are, on average, higher rated. I have also had plain, bad luck (Best Buy Store,GJ,CO). My advice is: DO YOUR HOMEWORK. Smartphones are are not for everyone. Boostmobile is my best experience so far. I'm paying less than anybody I know and it's just going to get better & better. Last bit-Karma: it's everywhere you're going to be. Shalom

T

{ 12/16/2011 }

I don't know if I have a really bad phone or the service. I am VERY disappoint. It is absoluted horrible. Dropped calls, no calls. It looks like you should have service, you don't. I've had service in my home for 3 month now this week I can't get serice. I wanted service just to pay and I can't get that. Ohhh, I hate this phone and service! "0" STAR

Tony

{ 12/15/2011 }

I question wether Boost is really on the Sprint Network as they claim. I was in an area on the NW side of Milwaukee where Boost's coverage map says they should have great coverage and I couldn't send or recieve texts, nor could I make calls, yet the person standing right next to me who had a sprint phone was able to make calls and send/ recieve texts. I wasn't expecting coverage to be great outside of the City of Milwaukee, but I certainly was expecting the coverage within the city limits. I'd have to give Boost negative 5 stars.

Eric

{ 12/11/2011 }

Boost is great I had the incognito now I have the prevail. Both work great. Reception is good here in central cal. Reception is better than t mobile and price is cheaper too. Customer service is so so but i've only had to dealt with them a couple of times. To activate my phone and to sign up for the shrinkage plan. Sum reviewers are so picky about customet service. Well I highly recommend boost mobile in the fresno/visalia and surrounding areas in central cali

Megan

{ 12/05/2011 }

Have the prevail! Never have a problem receiving text, email or messages. My phone loads webpages and apps pretty quickly. Awesome service.

Wayne Chestnut

{ 12/04/2011 }

1) Received phone on 12-1-2011 and now 12-4-2011 and haven't been able to activate it yet. To be fair they asked you allow up to 4 days to complete. I called customer service who were polite and did patiently follow a troubleshooting algorithm but without success.
2) The coverage map shows my home address to be comfortably nestled in the "best" zone with a "high speed" zone within 2 miles. But my signal strength bars beg to differ and if I drive out to where the actual signal is strong the signal will bounce around or vary while sitting still.
3) The concept of the shrinkage plan and having a no-contract smartphone capability (Samsung Galaxy Prevail) is very appealing the whole thing is useless if service is unreliable.

jack

{ 11/30/2011 }

BOOST SUCKS!
If you want piss poor service, dropped calls, missed calls, bad phones, ball means use BOOST. It is the worst phone service I have ever used.
BOOST SUCKS! Stay away. Far Far away.

volta

{ 11/26/2011 }

I've had Boostmobile for 2 years as of Nov 2011. The first few months I had a cheap, $19.99 candybar CDMA phone just for calls. I was traveling from Chicago to Port Angeles, WA by car on Interstates primarily (combination business and pleasure trip). The only states where I didn't have Boost coverage were Idaho and Wyoming. But that was also shown on their coverage map, so I was expecting it. As long as I stayed on the Interstate, I had coverage in IL, MN, SD, MT, WA. On the way back (scenic route) I had coverage in OR, UT, CO, KS, MO.

For about a year and a half I've had their Sanyo Incognito. I let the minutes run out on the cheap $19.99 phone I had, and got the Sanyo. The first month I bought minutes, after that I used Auto-ReBoost (automatic monthly debit). I've never had any problems with the autopay service.

When I buy a new prepaid phone I usually activate it with a new number to see if I like the service or not. Then later I transfer my existing phone number to it. When I did this with Boost, they told me it would take some time between a few days and 2 weeks. I asked how would I know when it's done, and they said, Well, your other phone service with the number you're using will stop working. So I waited and I just took the 2 phones with me wherever I went in case the switch happened while I was out. Within several days the old phone stopped working and I tried my Sanyo Incognito and it was working and with the correct phone number. So that was fairly painless, just a minor annoyance of carrying around 2 phones for several days.
Customer service is not perfect and occasionally inconsistent but that is true with all customer service at virtually every company nowadays. I have had times where suddenly the Sanyo couldn't contact the network for web browsing. Rebooting or removing the battery didn't fix the problem. I called customer service and they were able to help me reset the phone somehow.

The Incognito is only a Java phone. The native browser is crap but that is pretty much true for all native phone browsers on non-smartphone phones. I went from a Blackberry on US Cellular to this Incognito. The loss of some smartphone capabilities (like reading/editing MS Office docs or PDF files) was a pain. However, the Incognito can easily be "tricked out" with a lot of freely downloadable apps from various online sources. The weather program I have -- ForecaWeather -- is a beautiful, powerful app and it was totally free. I downloaded and use the Opera Mini mobile browser and it works very well. Occasionally I'll get a web page that doesn't look right no matter whether I use portrait or landscape orientation for Opera, so I'll try to open it using Bolt Browser or UC Browser. Most of these browsers do not do Flash. However on Youtube, often videos are available in both "desktop view" and "mobile view." Those videos available for "mobile view," I can watch (or listen to) with this Sanyo Incognito. I basically took my 'dumbphone' and made it a pseudo-smartphone with the judicious use of apps, all of which were freeware, because I avoid apps you have to buy or pay for like the plague (usually because there is something just as good or better that's out there for free -- and I found this to be just as true for Blackberry as it is for the Java apps I download and use on the Sanyo). I have two Sudoku games, several Pong or Breakout style games, several novels (via the Wattpad mobile ereader app), and a Solitaire game, as well as two moon phase calculators and the aforementioned Foreca weather app. Never had any problems with these once they were installed. However, I never called customer service for help installing apps.

I also run the Java mobile versions of Gmail and GoogleMaps on this phone. The phone has a decent email program that allows you to check multiple email accounts (I have it checking email from Hotmail, Gmail, and Yahoo accounts of mine). However, for large emails (or html emails, like email notices of shopping sales, etc.), the native email app will only download the first 30K or 50K of the email (your choice in the options), not the entire mail. So for those I use the Gmail app. The GoogleMaps app is great, except it doesn't talk to you. However if you don't have a problem with that -- I don't -- then it works fine. I have used it to map my route to my uncle's in Indiana (from Chicago) and to a few different hospitals (I'm a nurse) in the far south suburbs (requiring me to switch between 3 interstates all within 10 miles of Chicago) and the GoogleMaps has always gotten me there without a hitch. Occasionally GMaps will direct me to take a road that's close or no longer there, but that is not the Incognito's fault nor is it Boost's fault.

So far I have not found a freeware Java app that lets me open/read PDF docs on my Incognito. However I did find an app that lets me open/read (but not edit) MS Office .docx files. I am in school online (RN-to-BSN program) and I thought that would be a deal-breaker. However I've learned over the past 2 years that you really don't want to do extensive homework on a phone using just your thumbs to type because it's extremely slow and fatiguing to your thumbs. So I got used to that. It's actually a plus; I don't feel like I HAVE to do homework on my phone. For online school Blackboard users, I can get into the discussion boards and web content in Blackboard using Opera Mini and Bolt Browsers, but I can't reply to any posts. I also can access some of my bookmarks from Xmarks.com, but not all; and I can also access *some* docs (through the browsers) at my cloud service, Dropbox (mirrored from my PC), but I can't open all docs (because you can't open MSWord docs on this phone).

I'm planning on switching to an Android smartphone, as I'm a bit tired of my pseudo-smartphone, and there are several nursing and medical references and resources that are only available for Android/Blackberry/Iphone, and I'm not going back to a Blackberry and I've never been interested in Iphones just because everyone else had to have one (I think they're overpriced and overhyped).

If you are able and willing to "trick out" your phone yourself, able and willing to experiment with it, download free apps, try new things -- essentially, if you are willing to push the limits of your phone and your service -- you can make almost any phone into a pseudo-smartphone that is perfectly serviceable. However, now that I have a better paying job, I'm planning to upgrade to a PREPAID Android. My decision on which prepaid service will be based largely on which one offers the best, fastest, most capable Android phone. However, I am a bit reluctant to try a different carriers because so far, things have been quite reliable with Boost. I occasionally get dropped calls at certain points on Chicago interstates that I already knew were "dead zones" and there is one spot in my house (which is very old) that is pretty dead. Other than that, I would say I'm satisfied with Boost's service and with their phones. So I'm a bit reluctant to try a new prepaid service like Virgin Mobile even though they have a larger selection of Android phones at cheaper prices than Boost, just because I haven't really had any negative issues with Boost. I have previously had T-Mobile, AT&T, and US Cellular contract phone service. After going to Boost I really can not justify going back to one of the big, contract cell services just for the selection of phones. They are such a total ripoff. For $50/month I get unlimimted talk/text/data. I was paying over $100/month on T-mobile and AT&T; I was paying $85-100/month on US Cellular. As far as I can see, prepaid is a nobrainer, especially now that so many are offering really good smartphones.

BTW, I do not use the Boost's Bill Shrinkage option, so I can't speak to that.

Corinna

{ 11/15/2011 }

been with boost for a long time...used to have good service and now its a piece of crap. I spend 3 hours trying to send one text and it says i have full bars. the shrinkage plan is great though and they have great phones. thinking about switching to straight talk, i heard that they have great service.

Dave from St Louis

{ 11/13/2011 }

Horrible customer service-When attempting to service my account and needing direct support, only by randomly selecting from numerous automated phone choices was I eventually able to connect to a service rep. After being thanked repeatedly for being a 'valued customer' I was transferred back in to nightmarish automated phone system. I would not recommend this service to anyone.

GM

{ 11/10/2011 }

Boost Mobile is a nightmare, apart from raising their plan prices, they have the worst customer services, you can hardly hear them and they will just mumble things and hang up on you!! how rude. Whenever you write an email through their web, they will respond with sentences that they would like to store your email for future promotions, while at the same time, they are not even answer your questions.
Whenever you made payments on the web they will not apply that payment to your account so that you will not qualify for the "Shrinkage" deal they had going on.
WHAT A SCAM!! STAY AWAY!

KelllyP

{ 11/04/2011 }

Only lasted two months with Boost. They were happy to take my payment info but would then tell me my payments hadn't gone through, or I wasn't really enrolled in AutoReboost. THEN they tried to double charge me, all the while the Customer Service reps claimed it was impossible to have two credit cards on file for payments. Was repeatedly given conflicting information by CS reps, passed from department to department and back again, cut off, etc. The only consistency was that ALL of the reps said the problem "wasn't in their department." I tried to cancel the account, and was told "just don't add any more money." I've red-flagged Boost (and their collectors, Vesta) with my cc companies.

Android Owner™

{ 11/04/2011 }

I have been with Boost for 5+ years and no complaints. No dropped calls & the web is fast.

KANGJKL

{ 11/04/2011 }

HI.! MY NAMES ANONYMOUS , OR KHANG: FOR EXAMPLE I'VE HAD OR HAVE USED AND BEEN USING METRO PCS FOR WHILE, NOW'S AND I THINK ITS COOL I NEVER REALLY DO ANY REVIEWS ON THIS COMPANY ALONE ON THE PHONE.SERVICE N WHATEVER THE CASE MAYBE.
ANY WAYS COULD ANY ONE TELL ME WHICH ONE IS BETTER TO GO WITH , BECAUSE I'VE USED ONLY ONE COMPANY I USED TO HAVE VERIZON BUT I STOPPED VERY VERY LONG TIME AGO, DUE TO OVER GOING ON THE PHONE BILLS BY ACCIDENT,
I AM CURRENTLY USING A DROID FROM FEW YEARS AGO, BUT I WANT TO UPDATE IT'S JUST I DON'T HAVE OR BARELY HAVE ENOUGH N PEOPLE ARE RAVING ABOUT THIS NEW PHONE CALLED:, THE LTE LG DROID SMART PHONE'S

Mr. Don

{ 11/03/2011 }

Transferred one of my Verizon lines to try em out. Was fairly satisfied with the .10 a min plan. Ordered another phone with the intent of transferring another number. During activation found out price has doubled. How suckey is that? Sending the phone back. Done with em.

HEATHER

{ 11/01/2011 }

STAY AWAY!! HORRIBLE EXPERIENCE! ORDERED PHONE FROM WEB SITE. WHEN THE PHONE CAME I ACTIVATED FROM WEB SITE WITH $50 UNLIMITED PLAN. THE PHONE WAS DEFECTIVE - THE SPEAKER IN THE HEADSET DID NOT WORK AND I COULD NOT HEAR ANYTHING. I HAD TO PAY SHIPPING/HANDLING TO RETURN NEW PHONE THAT NEVER WORKED AND IT IS UP TO 8 WEEKS TO GET A REFUND SO YOU ARE WITHOUT A PHONE IN THE MEAN TIME UNLESS YOU BUY ANOTHER ONE. SO I CANCELED THE PHONE. BOOST THEN WOULD NOT REFUND MONEY FOR $50 PLAN STATING YOU HAVE TO HAVE AN ACTIVE ACCOUNT AND SINCE I TURNED THE PHONE OFF I COULD NOT GET REFUNDED FOR PLAN I WAS UNABLE TO USE. ALSO CONSIDER THAT THIS PROCESS TOOK APPROX. 20 DIFFERENT CALLS AS CUSTOMER SERVICE REPS CONTINUE TO TRANSFER YOU TO WRONG DEPARTMENTS. THIS COMPANY IS A JOKE. STAY AWAY!

ash

{ 10/23/2011 }

Terrible paid $50 for unlim monthly and I have only been able to make one call due to false info in the plan and terrible service.

Jack

{ 10/21/2011 }

If I could give Boost less than 1 star, I would.

Their phones are voicemail jail. Blackberry Style on Boost is unreliable for business, let alone important family stuff.

Warranty issues are vollied between Blackberry and Boost with Boost promising to resolve and then denying the promise.

Then here are the service outages. The latest is today (10/21/11) and they blame it on a Blackberry outage but all my colleagues have their Blackberries working.

I am looking at different providers right now.

Stay away!

Kayla

{ 10/19/2011 }

Half- a -star
Im 15.. i got this for my birthday last year around this time so.. I have had this phone-(samsung seek) for about a year. I get annoyed sometimes because when I'm talking to someone on the phone .. I get disconnected. CS is HORRIBLE.. BATTERY life is OKAY.. It takes ALONGG time to send a text or get online.. ...Pictures are good. NO video.. NO youtube.. like the website said we had!(thats why i got it.. i lovee youtube!)

Never use it.

{ 10/19/2011 }

Never trust coverage map. The map said that I would have a good connection in my area, but had no bar or barely one. I was never able to make a call or receive a call. If coverage map had said Fair coverage, I would not have applied for Boost, because there still was a lot of chance of have no service at all. But Good coverage, with only one bar? That's ridiculous.

I requested for a refund saying that the coverage map was totally incorrect. First they said it is refundable because I did not have any service and I paid with my credit card. But now they are saying it's not refundable because the map says that I should have Good coverage. (But that's not a case at all) .

A representative even said that I should hand over my service to another person and get my money back from the person. What a insane! Handing over this shit to someone else to get my money back?

I been talking over the phone for more than 3 hours just to find out what has happened to the coverage map, troubleshoot my device, request for a refund and find out how my request has been handled. None of those were done properly and just file my case to a Customer Protection Agency.

Wasted money and time. Mentally stressed . Gosh.

Mike

{ 10/19/2011 }

STAY AWAY!!!!!!!!!!!!!
thats the best advice, I can give you.
Quick and easy to sell you something then its like they dont exist...ABSOLUTELY no customer service

Katherine Flansburg

{ 10/16/2011 }

The positive: the price is great and coverage is very good. I don't hit dead spots and the phone works.

The negative: I've bought two handsets from them and both times it's been impossible to activate it online. The number fields on the website never match the number fields that are actually on the phone under the battery. Both times I've been forced to call the customer care number and it's not fun or smooth at all. Also, there is an option for insurance at $5 a month but I've been working for over an hour to enroll and it's impossible. There is no way to enroll on the web and when I call customer care there is no option to click to enroll. Also, you will NEVER reach a person if you call customer care. You will just hit a million choose 1, choose 2, return to main menu options. When you hit a wall it says Goodbye and hangs up on you. So believe what you hear about the customer service; it is incredibly frustrating.

Keith

{ 10/15/2011 }

Been with Boostmobile for over 3 yrs now, I've been using the pay as you go plan which is at 10 cents a minute. Well I wanted to upgrade my phone to a newer version and now they are charging 20 cents a minute. I'm done with them going to someone else.

T. R. Post

{ 10/14/2011 }

I've used Boost Mobile now for almost three years. For the most part, I've been pleased with them. At first I signed up for the $50/month Unlimited Plan (this was before they added “shrinkage”). Later I switched to the “Pay-As-You-Go” plan but would temporarily switch to the “$1/day” plan on weekends until they changed that to $2/day. Then I found out about Google Voice, which allows you to make free calls throughout the U. S. and Canada using the Internet. I now strictly use Boost Mobile's “Pay-As-You-Go” plan so I still have a cell phone available in case of emergencies.

One complaint I have with Boost Mobile is paying 10 cents per text message (which is otherwise free with their Unlimited plan). I hardly text at all but still have to pay for unwanted text messages that show up in my inbox. Several times I called Boost Mobile suggesting they give customers the option to block texting. They used to respond by giving me courtesy credits instead but it appears they don’t do that anymore.

I’m also not fond of talking to reps that are hard to understand because of their accents. But until I find a better cell phone plan that meets my needs, I will stick with Boost Mobile.

Robin

{ 10/13/2011 }

i knew nothing of boost and called them up to learn more. the rep sounded 18yrs. old and seemed very annoyed that i didn't know that they were a prepaid phone service. he was a jerk.

Android Prevail

{ 10/09/2011 }

Bought my Prevail in May and it great, never a dropped call & fast web, text.

great phone & service

Bryan

{ 10/06/2011 }

Had Boost for 2 years. Live in the hills of E. Tn. Never had a single problem with them. Found a customer service # online that always gets a person. recommended it to my wife who had verizon. She got the prevail. Loves it. no probs. $50 for how much we use it is a steal. If you want great customer service, go pay the big boys $100 a month and get the same phone. FB, twitter, email, chat....all work great. Couldnt imagine going back to contracts and halfassed customer service for $100. I recommend it to anyone who wants a phone and not a small computer

kewgardenhills

{ 10/05/2011 }

Motorola i475 Clutch.

Phone is slow. Web is practically in html format. Cannot run Youtube or any other video. News pages like Nytimes freeze the phone.

After the first month my calls were redirected to voicemail and I never received them.

If you can, get safelink or some other similar wireless provider.

Trisha

{ 10/03/2011 }

Boost Mobile Unlimited Cell Phone Plan I would NOT recommend. I bought into the phone and service for myself and it was a MISTAKE. I bought the Motorola i465 Clutch Phone and purchased the unlimited everything plan. It often drops calls OFTEN and even when I was calling 911 about wildfires in my neighborhood. As for internet, forget about it. It has pop up spam and if you want to get rid of it you have to purchase a phone application to do so. It also took long on internet to just find the nearest jack-in-the-box place. The phone also automatically has its own bookmarks including inappropriate ones so I if this phone is for your kid I highly would not reccomend. It even sent me texts about stripclub events via text. The texting service is what did work on this phone but it is not user-friendly. I am disappointed that I spent about $120 to buy this phone and 1 month service. It was a complete waste of money. So I am letting you all know my experience and I wish someone had told me this before I wasted my money.

Charles Bunrs

{ 09/23/2011 }

I wish I could give it zero stars. I wanted to purchase a Boost phone and monthly service but had a couple of questions regarding the ability to have my existing number ported to the new phone and a few others questions.That is where the fun began. If you go to the wed site I dare you be able to send a question in to customer support unless you already have an account. Even better, call the phone number listed there. It is abolutely impossible to get a humann being on the phone at the company thru anyh of the options. An hitting zero will disconnect the call. These people do not want to talk to you. So, I called Sprint who owns the thing and tried to get the informatio I was looking for. And yet again no luck. They gave a phone number to customer service that I requested in case we got cut off and then transfered me. No one picked up teh phone, it was just a different number for customer service that was different than the one list on the web site. I even tried the corporate numbers I got off the internet with no luck. Thewse people want you to just do without service or sign up for a contract. If I lived closer I would drive to their office. I dare the IRS to try and reach someone by phone. I guess it will be another company that gets my business.

Balie

{ 09/20/2011 }

So this is terrible. I have a Blackberry which I bought two months short of a year ago. It turns off all the time, freezes, dies too fast, and glitches ALL THE TIME. It really makes me mad. I Facebook, text, and go on Tumblr on my phone all the time, so it's a wonderful multi-tasking phone but other than that, it dies too fast for me to do what I want to do in an hour. The CS for Boost Mobile really pisses me off. I can't even get sent a replacement for all the stupid things wrong with the phone UNTIL THEY CALL ME BACK WHEN THEY HAVE TIME TO LOOK AT THE CLAIM!! Even though I've been paying $5.99 for insurance just in case stupid things like this happen. I thought that's what insurance was for? I switched from Verizon and when I would break a phone (which I did ALL THE TIME) there would be NO discussion, I would get sent or given a replacement through mail or right at the store EVERYTIME, NO PROBLEM. I used to be pretty impressed with Boost, but now I'm extremely let down and disappointed to the fact where I want to throw my phone at the wall in front of me. That is all.

tom

{ 09/19/2011 }

The phone service it self is ok.
the web is useless.
my email can be delayed 8 hours or more.
call in tech support is pathetic.
if you do not know you secret pin, you get no service in any circumstance.
the 411 is the most annoying 411 in the world.
they keep not starting my reduction plan.

Alexis

{ 09/13/2011 }

If I could give boostmobile a zero, I would. Do not use Boost Mobile. They have zero training in customer service. On top of that they do not do their job, unless it is convenient for them.

I'm gone

{ 09/10/2011 }

While I found their coverage to be pretty decent, their customer service was pathetic and unacceptable.  I'm not sure what happened, but as soon as signed up for auto reboost some other boost user halfway across the country used MY credit card to pay for their auto reboost. Insecure system? Dishonest employee? I don't know, but I wasted many hours of my life trying to 1) get a hold of a live rep, and 2) convince them that this charge was fraudulent. I must have explained what happened to at least 7 reps in 7 different departments.  In the end (as in after a few weeks of boost not fixing this), Visa refunded me the money, but there's more to it.  I removed my phone from auto reboost, and two days before my bill was due I tried to pay online, as i received a text message saying service would be cut if I didn't pay on time. No luck paying online, so I tried their automated phone system. No luck either.  I was eventually (read: 30 min later ) transferred to a live person. She told me that i was obviously entering my credit card info incorrectly. After convincing her that was not the case, she offered to transfer me to another of their obscure departments.

Keep in mind that by then, I'd been on the phone for well over one hour, trying to give THEM my money.

I was transferred to another department, and after waiting another 20 min I go transferred to a voicemail system asking me to leave a message or call back during regular business hours.  By this point I've already decided to leave boost, but I leave a message anyway.  

Rep calls back 6 hours later and says there's a hold in my account because an account holder has filed a claim for fraud.  I explained that *I* filed a claim for fraud and that it's ridiculous that I have to waste so much time and jump through so many hoops just to continue my service with them.

I'm with tmobile now, and their excellent customer service are WELL worth the extra money, extra free time on my hands, and peace of mind.

I bought my samsung prevail at target, and they have a 90 day return policy and their boost phones are cheaper than those at the boost store.  

assassins creed

{ 09/05/2011 }

this is shit ill go to a better service

Charles

{ 09/05/2011 }

From reading the reviews, it's certainly a hit or miss proposition going with Boost. I switched from AT&T last week to their $50 a month unlimited voice+data plan with the Samsung Galaxy phone. I have had very good signal quality thus far. The customer service was great. It took only 2 hours to switch over my old number and have my phone activated. I'm not sure why people are complaining about the phone prices. It's a pay-as-you-go without a contract, so of course you're going to pay full price for the phones. I give it 4 stars instead of 5 because the coverage can be a bit spotty at times, and the selection of phones is very small. Other than that, I recommend it, especially for the price!

However, I think if you don't live near a large metro area or if you travel a lot, you should avoid Boost.

Burt

{ 09/05/2011 }

To all of you who don't need a smart phone do what Julie Hughes did and get a Tracfone.
Have had mine (LG420g) for a year now and have had great Reception almost everywhere even in Wyoming where Sprint has no service at all!
Haven't had a problem, no need to contact CS so I can't comment on that.
$50.00 a month for a phone that doesn't work? Tractfone = less than $7.00 a month for a plain phone that you can talk a little or use for emergencies. Not for yaking all day long.
Check them out.

Anthony

{ 09/02/2011 }

Boost is a great service - they also have introduced Boost Mobile Shrinkage just recently.

You can do everything with the unlimited plan from Boost Mobile. They also do not data throttle either. You unlimited everything bill can get as low as $35 ($45 for BlackBerry plans).

You can find more current info and a comparison of ATT Unlimited vs Boost Mobiles here:
http://boostmobilereview.com/boost-mobile-shrinkage-vs-att/

Kathy

{ 09/02/2011 }

Last night, I switched to Boost mobile from T-mobile. I was paying about $160.00 a month for two lines, oene line with unlimited everything, and the other two with only unlimited talk.

I am very happy with my Samsung Prevail. With T-Mobile, I had the mytouch 4g and I can definitely say it's a comparable device. I actually like the Prevail a bit better because the screen feels 'softer,' if that makes sense.

The signal in the LA county area is pretty good. It's actually better than with t-mobile. I could not get reception in my apartment with tmobile, calls sounded a bit weird (kind of muffled), but with Boost calls are crystal clear and I do get signal in my apartment. I am pleasantly surprised, and I definitely cannot wait until I'm paying $35.00 a month for unlimited everything. That's crazy!!! :)

Love Boost mobile. I will update this review once I travel some more.

PISSED OFF!!!!!!!!

{ 09/01/2011 }

first they don't even deserve any stars took $60 from me and phone still isn't working I will tell everyone i see stay far away boost mobile sucks big time! I'm going to a boost mobile store and telling anyone that tries to go in there making a BIG mistake and tell them how they operate not to trust anything they say. I'm so pissed! theirs not enough time to say what is wrong with this company but i would like to know how you can talk to a person and not an automated service.stars A BIG ZERO!!!!!!!!!

Samsung galaxy prevail sucker

{ 08/31/2011 }

This phone only works with wifi, slowly. Boost is the worst provider I've ever had. Money down the drain :( battery life of 4 hours sittin idle in my pocket. it literally takes longer to charge than u get to use it but u can't use it anyway.

Clay

{ 08/15/2011 }

Service is good.Customer service was ok when you can find/reach them, however the galaxy is the worst piece of junk. 3 phones in 3 months and still trying to find one to work!!!

ruben

{ 08/14/2011 }

Live in Miami (zip code 33126), I switched from metro to boost, metropcs service at my house was horrible, now i have boost and its amazing, i also have the prevail, which works great on the sprint 3G network. I have not had any issues with customer service or any dropped calls, so i love u boost :)

Christy C

{ 08/12/2011 }

I recently switched from a contract with T-Mobile to Boost. OMG, with the Boost shrinkage plan, I will eventually be paying 80.00 a month for an android phone and a blackberry, all with unlimited talk, text, data. Thank you Boost Mobile!

dallasconsumer

{ 08/12/2011 }

Inflexible system for adding or removing options. Service turned-off by mistake when money is in account. Many calls have too much static even under ideal conditions. Had no service for over 2 days due to tower outage. Customer support is friendly, but never actually resolves the issue.

1. My elderly friend, for whom I had set up service with Boost, complained about having problems making calls for a week or so and then her phone went down for at least 48 hours due to a tower outage. I've had cell phones since 1993 and I've never had my service go out for more than a few hours. If you google "outage dallas texas sprint", you will see others who had this problem. Boost would not provide any information other then that the closest tower was out and it would be repaired "soon".

2. I was on the automatic monthly plan which charged my credit card each month. I also had deposited $60.00 in my account. When I canceled my credit card, I expected that money in my account would pay my $50.00 monthly payment. I discovered this was not true when Boost turned off my phone for non-payment. It makes no difference how much money you have in your account, if you are on the automatic monthly plan, they will turn off your phone if your credit card fails. This is outrageous to me. There excuse is that this is the way their computer system works. No real apologies from them, just there typical customer support people who are always polite and "helpful" while they wear you down into giving up pursuing what you wanted.

3. My elderly friend had the $5.00 per month international option on her account. I went on line and added the $10.00 per month international plus option to her account so that she could call Europe. The system scheduled it to start at the next billing period. Since her bill had just been paid that day, this would be a full month away and she wanted to make some call to Europe. So, I called BoostMobile. They said that if I added $10.00 to her account to pay for the current month, they could activate the international plus feature immediately. They transferred me to someone who could accept the payment, which turned out to be $11.03 instead of $10.00. Then, when I asked to have the international plus option activated on my friends account, I was transferred to the department that could activate the option. Then, I was told that the international plus option could not be activated because the international option was already on the account, and since it had already been paid for, it could not be removed so that the international plus option coul be activated and I'd have to wait for the full month until the next bill when the international option would be removed and the international plus option could be activated. At this point, I asked for a refund, since they took my money on the premise that they would immediately activate the option and after I paid, they then told me they couldn't do it. I was again transferred to another department where I explained the situation, and was told that Boost does not give refunds. When I insisted, they said they would connect me to a department that might be able to help me. I waited on hold for an extended period of time and finally hung up. - At this point I had been on the phone with them for 2 hours. So, I contacted them through their webform asking for the refund and their response is that I have to call them again and beg for the refund. In the first response, they gave me the wrong phone number. On the second round of webform contact, they then gave me the phone number and the name of the department I was to telephone. I again contacted them via the webform. They have the records of phone calls and webform contacts. They understand the situation. They have my credit card information, but there only response is that I have to phone them to get the refund. They could refund the money based on what they have, but they won't. As I said, I was on the phone with them for 2 hours already, yet their only response is that I must again call them. BY THE WAY: If you have an international option, you have to go onto the BoostMobile website and check each phone number you want to call to see if that phone number is included in the international plan. Just because Germany is included, doesn't mean that the phone number you want to call is included. My friend doesn't even have a computer. I took her to AT&T yesterday to get new service and a new phone.

4. Frequently, I will get static on a phone call and I have to hang up and call the person again. This occurs even when I have the strongest signal and I am not moving. That would be expected in a moving car, but not sitting on the patio, in a cafe, or in your living room.

doug

{ 08/09/2011 }

Boost Mobile has got to have the worst customer service of any company.
My service got horrible when I moved that I was advised to go outside to make a call.
They work on trying to steal your mony as they id to me for over $60.00 and I am on Social Security only.
Hows that for a CARING COMPANY.
SAVE YOUR TIME AND MONEY AND STAY AWAY FROM THEM, IN FACT RUN.
dOUD

faith

{ 08/02/2011 }

I have had my phone for 5 months now can use continuous error 481 can't get calls or make calls due to the constant disconnect. Customer service continues to try to call after i have told them so many times i can't get calls. Got message that states to call them hello. How in the world can i do that not to mention i try and half way thru the mess of info to click numbers, disconnects and have no clue how to speak to a rep. and they email and say they were sent to the message center to call. hello i can't Need some one in the USA to email me

T ALEXANDER

{ 07/27/2011 }

STAY AWAY, HORRIBLE SERVICE, NO REFUND, THEY KEEP YOUR MONEY EVEN IF PHONE DIDN'T WORK ONE DAY, ACTUALLY I WOULD NOT EVEN GIVE THEM 1 STAR, THEY STOLE $100.00 AND I SPENT HOURS ON THE PHONE, THEY SUCK BIG TIME

amy

{ 07/26/2011 }

worst customer service ever, good luck trying to get a live person on the phone EVER EVER EVER EVER!!!!!!!!!!!!!!! never seen anything like this...DONT DO IT

T-mo

{ 07/25/2011 }

I have had boost mobile for about 5 years now. We live in a rural area in IL and get pretty good signal. (unless it storms then signal sucks for about a week until they fix the towers or something.) I have used my boost phone in AZ and had pretty good signal out there too. Texting can be really bad sometimes. Someone sent me a text and I got it 8 hours later! That seems to happen if I am out of signal when the text is sent. Customer service has been OK. Once had to deal with a lady who was so rude I just hung up on her and called back and got somebody much more helpful. My husband also has boost 'cause he still uses the walkie-talkie with all his friends, and for $1.oo a day you can't go wrong! I just wish they were a bit cheaper, but as they say you get what you pay for.

Miami Muslimah

{ 07/19/2011 }

Hey i rather have Boost than AT&T. I've been with boost for 2 years now, I've had every phone they came out with (not the the i9)and have to say that the samsung prevail is the BEST! I havn't had any problems with it at all! Facebook, android apps, google etc works fast and well. I losted this phone at college and had to pay a 65.00 fee for replacement. GET THE FIVE DOLLAR INSURANCE!I rated this 4 only because they should have more smartphones that are affordable and not a whole bunch of ugly old phone and 3 smartphones!

Kurt

{ 07/15/2011 }

Coverage is decent with Galaxy Prevail in Las Vegas/Henderson NV. Phone does lots of nifty stuff for $50 a month (plus tax). Coverage is certainly as good as I had with T-Mo. Phone works great too, other than battery life.

On the other hand, I've had some technical issues -- Login, porting issues, wrong name in profile, etc. -- Five days into the service and I'm still unable to login online. I've probably talked to over 12 CSRs. You have to wade through A LOT of menus to get a live human, and it's usually not worth it when you do. My guess is they are trying to wear you down so you'll give up and they won't have to pay a real human to talk to you. With possibly one or two exceptions, most of the CSRs sound like foreign (Puerto Rico, Phillipines) teenagers reading scripts. You can go in circles with them forever while they repeat the same three scripts. It is very insulting and frustrating. Most of their customer service is horrible beyond imagination. I came from a non-prepaid T-Mo plan, and I do miss the T-Mo service, but I don't miss the T-Mo prices. I'm still hopeful though that, with enough determination on my part to resolve the issues, I'll eventually have decent service at a good price and I won't have to deal with them but once every couple of years when I get a new phone.

Len

{ 07/15/2011 }

I have an i9. Over the past months I have lost ability to access Yahoo and its email,gmail,mapquest,yahoo maps and limited google search. Recently lost access to hotmail. Now they're saying its the phone; I need to contact Motorola. Motorola says it's not the phone.Time for a change.

Phire

{ 07/13/2011 }

Boost has good service in my area. Never any problems with customer service or any dropped calls. I have the prevail and it works great for me. They just need to upgrade it. My txt comes thru just fine and doesnt take long to send either. Get service can't beat 50 a month unlimited everything. Prepaid bout to blow contract plans out!!!!

ELVIS PRESLEY

{ 07/13/2011 }

I HATE BOOST MOBIL B/C SPRINT OWNS THEM. SAME SMELL, ONLY WORSE. HORRIBLE COMPANY TO DEAL WITH (SPRINT). BOOST MOBIL NO CUSTOMER SERVICE. NONE WHAT SO EVER. GOOD LUCK WITH TRYING TO GET A LIVE PERSON ON THE PHONE(WHAT A JOKE). I COULD GO ON BUT WHAT IS THE POINT. SPRINT SUCKS ALL AROUND AND SO DOES BOOST ONLY WITH TWO SERVINGS OF CRAZIES AND A SCOUP OF KOOKOOCACHOO

dora

{ 07/12/2011 }

I'm only giving them a 3 star rating because I been with Boost for about a year now. Didn't have any issues until a few weeks ago. I noticed I wasn't receiving any calls but then my Voice mail would go off. I'm thinking hey I didn't even hear it ring. So I suspect its been doing that for a while now. Now I just noticed. Then last night was IT for me! When I noticed ONLY my voice mail would go off. Text's taking forever to even go through. It took me literary 10 mins!! Before one actually went through!! Calls being dropped over & over again. No telling how long this has been really going on, and how many calls I have missed. So that alone in about a year. Didn't even bother with customer service after all the HORRIBLE REVIEWS I just read. UNBELIEVABLE! Well they truly do suck! I wish I had read the reviews 1st. Back to AT&T! Never had no problems there. And they have the same $50 Unlimited plan. Which was the only reason why I joined Boost. Good luck to every one out there!

Jak

{ 07/11/2011 }

the motorola i1 sucks so bad. i paid $400 and some change for this phone brand new last summer. "yes! a smartphone" boy am i an idiot. the phone is cool, except for the fact that it's slow, it's running an outdated version of android. "but it's one of a kind! it's on iden!" whatever.. the phone slow, the market has hardly anything you would want on it. all the stuff you do want like FACEBOOK THAT KEEPS FORCE CLOSING AFTER THE SYSTEM UPDATE TO IMPROVE THE PHONE...this phone was a complete waste of money and i hate myself for buying it. now the motorola triumph is coming out thats 3 times the phone as the i1 and is $100 cheaper. don't get me started on the galaxy prevail that is $200 cheaper than this piece of crap that doesn't get text messages until hours later. i hate my phone. i hate that they sold me such a piece for so much as well. IDEN = GARBAGE

BNavarra

{ 07/09/2011 }

Look, I am not sure where some of you live but I live in Washington D.C. and travel alot for work. I have never had an issue with boost when I am in the cities I travel too. I think some of you may live under rocks or something, if you live in or around major cities your service will be fine. If you live in the middle of Kansas not so much.

Come on...really?

{ 07/08/2011 }

I use to rave about Boost. How cheap it was and how everyone should which over. That was until I ran into a problem and needed to call customer service. I called 6 times to only be transfered time and time again and half of the time I was hung up on. boost charged me twice for a phone and doesnt seem to want to give me back the money but I am not one to just give up Boost you will be returning my 72.14. No more recommendations from me.

DBP

{ 06/27/2011 }

Boost has the worst service ever. I live in Greenville, SC and it is awful. There is no customer service. I tried calling to get some help and I could not speak with a live person. I had to wait until someone called me back, which is just crazy. I would advise people to go with another pre-paid plan because Boost is awful. As soon as this month is up, I will be switching.

Android Operater

{ 06/22/2011 }

My Samsung Prevail on Boost Rocks!!

Great service & no complaints,

Jeff

{ 06/15/2011 }

I would have given half a star if possible but it is not so here it goes.

My gf's phone died so we decided to give Boost a try. Bought the phone and put money on the account to activate and kept getting email messages about the account balance being too low; However the phone seemed to still work. The service was terrible and all the text messages would fail to send and then finally go on the resend. I have ATT and had no problems with my service, but with the Boost phone my gf would always have to go outside to make any phone calls.

She had the phone for two days and decided to return the phone. We tried calling customer support to see about getting a refund but that is not possible. Once you navigate through the tangling menu options it finally tells you there are no refunds. I couldn't even get to a customer service representative to discuss. I believe their entire customer care is automated. Also they did not reply to the email I sent them even though they said they would get back to me within 12 hours. Glad I spent $50 for two days of terrible service. I would avoid Boost Mobile at all costs. Seems like Straight Talk from Walmart has better service from a phone and customer perspective.

Warren C.

{ 06/14/2011 }

Boost mobile sucks their reps treat people like dirt. They act like they are helping you out by f'ing you over. They will charge you for stuff multiple for things you only wanted one of. i would have given them a no star rating but they didnt have that option the drop box.........over all boost mobile sucks Virgin Mobile is way better.

Shea

{ 06/13/2011 }

There is no fee for making 411 calls anymore. They use the free 411 system now. So you might want to update this site. it is 800-free-411

MD

{ 06/06/2011 }

Worst customer service experience of my LIFE - happened today.

I went to the Sprint store in the Oxford
Valley Mall in Langhorne, PA. They didn't have the phone I wanted, so I got one for $80 ($30 more than the phone I wanted) because I needed to make calls today. The sales rep wasn't very good, she had a very aloof attitude (I noticed she was like that with everyone in the store, not just me) but I tolerated it because I just wanted a working phone I could walk out of the store with that would be ready to go.

So I pay for the phone, but the rep tells me that I have to activate the phone and set up the monthly service separately myself on a land line.

I call from the store. I get the phone activated then get transferred to billing - a horrendous automated system. I'm told the payment for $50 (unlimited plan) went through. Great.

So my phone's on and I begin to set it up, as soon as I go to set up Yahoo messenger I get a text saying there's not enough money in my account to access the web. I ask the sales rep what's going on with this, she wasn't sure, said maybe I owe for that $50 because of taxes (but there was no option for that in the system). I ask them for help with this, she begrudgingly gets the assistant manager and both of them go back and forth trying to get service over the phone and fail miserably. I say to them, "Now I'm a little worried if the actual employees (Sprint) can't even get customer service."

(Keep in mind I'm TRYING to GIVE them my MONEY and then leave.)

But I remain calm even though now I've been there for almost an hour at least. Finally the sales rep tells me it's gotta be the tax issue but the minimum payment I can make is $10. I tell her that seems shady because I don't want to be forced to pay more than I have to. If I have to pay the tax fees, fine, but that's all I'm going to pay - nothing more.

She clearly expresses her annoyance and gets customer service on the phone for me but then just hands me the phone with an attitude. I go through the system more than a few times and each time I get cut off when someone tries to "transfer" me to the right department.

Now I'm fed up, I want my money back. I tell the sales rep I want a refund and she gets the assistant manager, they go in the back (for a long time while I wait) and come back telling me that the manager will give me $5 cash if I make the minimum $10 payment for the taxes.

I ask, "What kind of business are you running here? No way. I'm not taking cash from the manager. That's not how I want to do business. I just want to talk to a real live person (not automated) who can help me get this phone that I already paid for working. Just give me a refund so I can get out of here."

Then they go in the back, I wait, again.

I'm told they can refund the phone I paid for, but not the $50 I paid to get the service set up. Now I'm ready to FLIP OUT! They tell me I have to do that myself over the phone.

Problem with that is, every time I tried to GIVE them MORE MONEY I couldn't do it because of the horrendous service, and now I'm trying to get a refund... things are looking bleak.

But I call and I'm given the "refund runaround" as usual, the typical "jump through and bunch of hoops and wait a long time on hold" HUSTLE these cell phones pull.

Again, I keep getting the line dropped on me, I keep having to call back and explain to another outsourced foreign person my situation and I just keep having to try and try again to get this situation resolved. No success.

One person told me the charge went through, another one told me the charge didn't go through. I hear different things from every person I talk to and by now I'm FURIOUS.

I ask for the manager. He comes out and he seems nervous but very DEFENSIVE. I explain the situation (by now I'm there for over an hour and a half). He gives me an attitude and hands me the phone and says they have nothing to do with that part of the service and I have to do it myself on the phone, there's absolutely nothing he can do.

I wanted to make a huge scene but I didn't. I wanted to smack the taste out of the manager's mouth but I didn't.

FINALLY, I had to call VISA and ask them to drop any charges from Sprint and to make sure I'm refunded the money. They (Visa) took care of me quickly and I left.

Worst buying experience ever.
WORST customer service experience ever - both with the staff, including the manager, and with the phone service.

Sad thing is, I was getting this phone for my work and was planning to get more phones and add more lines for my employees later this week. But now I will NEVER do business with Sprint or Boost Mobile again - and since Sprint has bought Virgin Mobile, they'll lose my money as well.

I'm still FUMING over this. Just unbelievably horrendous experience all around.

DO NOT BUY FROM BOOST MOBILE / SPRINT.

Boost Android

{ 06/03/2011 }

I have been with Boost for 5 years and never had a problem.I had the Motorola i855e, Last New Years day I bought the Blackberry 8530. In May I bought the Samsung Prevail, Great phone.
Fast web, like the BB it runs on Sprints CDMA network

Still learning how to use it.

If you dont need the walkie talkie,Nextels iDEN network, Go for one of the CDMA phones

No Contact phones are growing, people are getting smart.

Deven

{ 06/01/2011 }

I’ve had my cell phone for 3 months now. And I’m very happy with it and with the phone service company I’m with too. It’s a motorola i296 with the iden series, Nextel network. Even though it’s a basic phone, I’m still pleased with it because that’s all I really need. I don’t need a phone with all those bells and whistles, although, I’m surprised at all the short cuts this phone seems to have. I’ve never had a dropped call and the call reception is great, to my surprise. And I’ve noticed the voice quality is nice and loud on cdma phones compared to gsm phones. The difference in the radio technology is so apparent. Another big factor too, I’ve noticed is the networks. A year ago, I had a phone with boost on the sprint network. It was a Sanyo Mirro. It was a very good basic phone, but I got too many dropped calls and the call quality wasn’t always clear. Apparently, I get better coverage with Nextel in my area than with Sprint, and I live in the north orange county area in Southern California. The customer service people have always been nice to me, very helpful to the best of their ability. Remember, regardless of any situation, honey always works better than vinegar. The reasons why I give it only 4 stars is because my phone only keeps recent call history info and not all of the call history, oh well. And I wish they had a plan for just talking and text, I don’t use the web. But, with the $50 shrinkage to eventually $35, I’m no longer gonna complain, lol. Also, I noticed I have to charge this phone a lot more than I had to with my past phones. Hmmm, I wonder if I might be just using it more than I did with my contract plans I had in the past. I’ll never go back to a contract again, ugh!

jh

{ 05/30/2011 }

I've had Boost for a few years but I hadn't had too many issues that any other provider would have. BM doesn't have the best CS but I'll take that rather than paying 200+ phone bills and being stuck in contracts or paying early term fees. I'll take Prepaid anyday!!!

jonathan

{ 05/29/2011 }

i got a boost phone a long time ago but i am very unhappy with boost mobile because on two different times i haved paided my bill and then the nexe day my phone was cut off and they drop calls all the time so because of that i would not buy a boost mobile phone and thier costomer service is not good at all

Can't Believe How Bad Service is

{ 05/25/2011 }

Ridiculously bad customer service. Doesn't matter if you are getting bargain rates if when there is a problem with your service you can neither get it resolved through customer service nor through their automated system. Also, Re-Boost is a joke! If you have to change credit cards (mine was stolen) then you lose any Re-boost history and have to start all over again and customer service cannot do anything about it, or they won't. Plus, no matter how many times I've tried to get my daughters voice mail set up it still doesn't work and she has had the phone for 3 months. It didn't get set up properly when we bought the phone and customer service doesn't seem to know how to do it. Avoid this company!!

matt

{ 05/22/2011 }

ive had several phones with boost and other contracts. boost is far the best, its cheaper the phones are better got a verizon phone after my other phone was stolen and the verizan phone kept kickin on and talking to its self, 4000 dallor phone bill and they never even called to let me know that my phone bill was abnormally high. boost is better

JS

{ 05/20/2011 }

BOOST MOBILE is the WORST company in US HISTORY. Their customer service is beyond pathetic. Their stores are filled with useless reps that can do nothing but collect $10 payments from the losers who walk in there. And the I-1 Phone - which is supposedly their top of the line- is the WORST phone ever made. A) It pocket dials and causes major problems B) It does not allow for conference calling because it's hooked into the Nextel network- which seems like it was created in the 18th century. C)The internet doesn't load. D) Emails don't work E) Swyping doesn't work well. F) You have to deal w/Boost Customer Service when it f'ks up ..which is DAILY ..and you'll NEVER be able to reach anyone.

WWW

{ 05/19/2011 }

I thought this was perfect for me, especially when they announced "shrinkage". Signed up for autopayments and happy, happy, happy.

Then 2 months after shrinkage was announced, I had to change number due to unwanted calls. No problem with this.

Problem: autopayment didn't happen; I called them to ask wassup. The said they noted the account and took the payment (within 24 hours of when it was originally due).

Now, when shrinkage was due to kick in, it didn't! I have fought this ahole company for 2+ weeks and they said too bad. I have credit on account due to their online account display looking like I owe them but actually credit amount. They do not issue refunds and have been hung up on by "Joseph" and finally advised to "download mp3s or something" to eat up my credit.

Boost Mobile Sucks! Going to look into setting up site so no one else has this experience.

wolfwolferson

{ 05/17/2011 }

been with boost for about 4 years.
No issues.
Why pay more?
International connect for 5 or 10 bux, unlimited text and web and calling with shrinkage? Blackberry or Droid?
What's not to like.
SURE, not the BEST customer service, but heck, you are dealing with a pre-pay no frills budget company! Want to pay twice the price? Then go with Verizon and stop complaining!

Tom Jonest

{ 05/16/2011 }

Boost Mobile has by far the worst and rudest customer service agents in the world. If you have any sense about customer service your will go any where but Boost (and it's parent Sprint). However if you enjoy poor cell service and the worst customer service ever than buyer beware.

Mark

{ 05/13/2011 }

Will not lie Boost has had great phones and customer service. Now their phones (do to what I believe will be an upcoming full merge with Sprint) are going down build wise and the service.

My first phone from Boost was an I776 Motorola, one of the best phones I had ever had. Not fancy just a phone, a NORMAL non fancy cell phone built for the on the run on non "bs" (for lack of a better term) person. While putting together a heavy duty cast iron grill something hit my pocket and broke the front screen and took the sound with it to.

So I ended up purchasing a Sanyo Mirro. The phone its self was missing many BASIC key features that were on the 1776, such as automatic keypad lock but did have such features as a calculator. Only major problem I'd personally say the phone has is the uneasiness of being able to read the screens (clock and main screen) in sunlight.

Now onto the customer service. As I said they had good service from my own personal experience. It all started going downhill when my account had expired, I had received no notification on the day before nor on the day it did, causing me to loose $97.71 (I had added cash to the account like the rep said to). First time I called I got no were, second time the guy said he would start a case and I would get the credit put back onto my account- waited 24 hours and received nothing back. Called again and pretty much got what I received with the first call pertaining to the minutes, nothing.

Julie

{ 05/11/2011 }

We had boost mobile about 2 and a 1/2 years ago and I was not satisfied with it really at all (would have given it 2 stars than). I used the motorola clutch and my texts would have trouble sending, picture messages sometimes not going through at all. Reception was iffy and everything about the phone was slow.

We went with the no-contract t-mobile phones after that and was somewhat happier with them, except for having to pay $180 for the exact same plan for 2 phones. Customer service for t-mobile was horrible they were extremely rude, ignorant, would hang up and then outright lie (could call 3 times with the same problem and get 3 different stories within 24 hours).

after staying with t-mobile for 2 years we just could not afford to keep their services so we decided to give boost one more try. I transferred my phone over first and went with the samsung seek. I've had the service for about 2 weeks and I am pleased with the service. I haven't had a problem with reception it ranges from 2-4 bars in our house and full reception when we leave the house(we have bad reception in the home even with t-mobile). Text messages go through instantly and picture messages take about 6 minutes to send or recieve. Call clarity has been good I have made quite a few phone calls and no problems with dropped calls, hearing the other person or the other person hearing me.

Only problem I had was porting my number over the first 3-4 hours I had issues with people getting ahold of me but that was because I was porting my number over.

This company isn't intentionally lying. Their phones don't claim to be something they are not I knew exactly what I was getting when I bought my phone, not like they said it had a 5 megapixel camera only to find out it only has a 1.3 megapixel camera when I got it home the package clearly states the camera it has, the memory, and every other aspect you would want to know.

also as far as coverage they can not guarantee you will 100% recieve coverage in the area even if you are moving into an area that has excellent coverage. Case in point we tried cricket and their map said we are in an excellent coverage area. Well we were except for our house/yard. That was not the carrier's fault but our area's fault.

I would reccomend boost to my friends especially if the service keeps up the way it is now. I am having zero issues with it. However we start having issues like before and I will not be so happy. But we needed to cut cost on our phone bill so hopefully this time we will be a lot happier with their service.

James

{ 05/09/2011 }

As of right now, one day after getting boost, samsung galaxy prevail, I'm extremely happy, especially for 50 bucks a month.

peter asare

{ 05/08/2011 }

They first lie about the fees as $50 turns into $53 when you pay on line or over the phone.

Then you can NEVER get a support and when you finally do, the person doesn't know squat, can't even tell you what an error message means.

The Mirro phone is fine but these people are Cretins and liars.

WILSON

{ 05/03/2011 }

recently paid 10 dollars for international "unlimited" calls and guest what? after 25 minute my 10 dollar gone, why? because its a hide rates and the website and its for some area codes ahh...... what a liers. So before u try to make a phone call go to the website and see if u area code its in the "unlimited calls" (jajaja) or beter jump to mtro pcs thats a really UNLIMITED PLAN

bk77

{ 04/28/2011 }

Was thinking about switching from AT&T to Boost, I've been reading the reviews and it's like 50/50??? I like the Prevail, but what Android doesn't have flash??? So thinking about the Rambler/Blackberry...any suggestions???

Annoyed

{ 04/28/2011 }

I went to a Sprint store today to inquire about the Boost phones and service. Just like all of the commercials I've seen, it sounds like a "too good to be true" offer to pay $50/month and have unlimited everything! So, I picked his brain and he assured me that there was no catch, the service is outstanding, and he's had his Boost phone for 2 years and can't remember ever having a dropped call or "network busy" message. He agreed to give me a phone to take home and try for a couple of days. Let me just say that the FIRST phone call I tried to make would not go through because the "network was busy". I've been messing with the phone, trying to send text messages from the Boost phone to my Nextel phone and vice-versa. Not a SINGLE text has gone through because the "network is busy"! I am SO THANKFUL that I did not pay to get out of my contract with Nextel to switch to Boost without checking it out first! I will NEVER switch to Boost! What's the use in having a phone with unlimited everything when you can't ever find a time when the "network" isn't "busy"????

motorboy

{ 04/27/2011 }

How long ago did they do this review? all the information is wicked outdated. Is this site actively being run?

Unknown

{ 04/27/2011 }

sucky service, enough said!

julie a hughes

{ 04/27/2011 }

boost mobile is the worst cell phone ever. the 411 calls are useless. you never get the number you want. there is no customer service ever. plus i keep getting sales calls in spanish from people i dont even know. my boost mobile phone is getting a boosty boost right into the garbage can and im getting a real phone. my prepaid tracfone worked better than this scam phone service.its worthless . dont waste your money

louise

{ 04/25/2011 }

the website takes forever to come up. i can get service 70% of the time while at work and i need it for my hoe security service. it is a good company to be with coming from AT&T, but just need them to be a little more economy savy on their phones prices

Ben

{ 04/18/2011 }

I've been through Boost Mobile since around September of last year. So far things were going ok. Reception in the area where I live is so and so (sometimes would get dropped calls) and the unlimited minutes was working great. Customer service itself was ok in helping me resolve any problems. No problems until come January. I pay via debit card (stupid decision on my part) and one day I noticed I was charged twice. Funny though because the 2nd charge was about two weeks later (first bill was on the fourth of the month). I tried calling them up to get that 2nd payment disputed (same amount as the monthly which was 53.13) but their "customer service" line doesn't take me to customer service (why?? It worked a few months ago). I left them an email instead and finally a couple days later got a message stating they "checked and didn't see a double payment". I decided to dismiss it (seems stupid but that was what I chose to do) thinking it was just a one time error. I was wrong. Just recently I got home from a trip and I checked my bank statement and notice again the same problem. So not only is their customer service lacking but they deny double charging me when they did. I'm considering soon trying a different phone company (hopefully one where I won't have to use my debit card for monthly unlimited).

paul

{ 04/14/2011 }

Iden service sucks no matter what company.

With CDMA however, Boost's service is world class. I live in the nyc metro area and I get better service, more bars, and less dropped calls than when I was with verizon paying twice as much, which is ridiculous in itself that a prepaid company is providing better service than one who says how great they are and charges so much in such an important market of the country.

I'm beyond happy with having unlimited everything and a blackbery at 60$ a month. No complaints, would be nice to have the option of an iphone, but for great service at 50 or 60 a month ill compromise with a berry or droid.

lloyd

{ 04/13/2011 }

i think my problem with boost was the phone it was one of the motorola phones for around 50 bucksbut the sprint network is pretty good second behind verizon

Thomas

{ 04/12/2011 }

Wether iDen or CDMA, its been problem free service for two years and counting. Indianapolis IN area. Thanks Sprint!!!

oh cincinnati

{ 04/09/2011 }

Lets see... Ive had T-mobile (contract) and Cincinnati Bell (contract) and they were both awful. No customer service at all (except for the time i spent 2 hours talking to t-mobile to figure out why I had no cell phone insurance even though they had been taking the money for it). Cincinnati Bell promised video streaming (it doesnt exist unless you are paying over $200 a month). And I had to pay out both contracts within the first year because they were charging me so much. Went to Virgin Mobile. Good service but my phone was SOOO outdated (Super Slice or something like that). I wanted a better phone so I switched to Boost Mobile. I have the Sanyo Incognito. I have dropped this phone so many times it should be shattered to little tiny pieces by now. It only has one little scuff mark on the front... and it works amazingly. I get reception everywhere except in one spot of an apartment in the basement.. (which my sister has Verizon and she doesnt get any at all). Videos stream super quick (i didn't even know Boost streamed lol) so that was a major plus. I got the phone for $30 on Black Friday and it has been the best investment for me lol. I use mini opera browser and its faster than my new desk computer!! Which is nice if im at the store and want to try a new recipe, i can look one up, grab the stuff i need, save the page and go. The only problem I have is the phone doesn't have flash and when i save the pictures from the internet, i cant find them. But for the price, im not too worried about that. I get messages super quick (like literally when the senders phone says sent, its popped up on my screen). And the calls are great quality. Everyone says they can hear me great. (I have a very hard time hearing what my sister says though lol.) Im soo glad I went with boost because I was very close to getting yet another contract through Verizon. They have saved me so much money its unreal lol. And ill be saving even more money because they have the shrinkage plan. Unlimited everything for $30?! Cannot beat that...

J.K. Lin

{ 04/04/2011 }

I am good at technology toys, but I still went to Radio Shack to buy and ask them to set up the phone for me. It took time, but they definitely can solve all the problems you may have.

My plan was 100 calls/10.00. I never made so many calls, thus I pay 10.00 every three months. There is NO WAY that any other plans can beat it.

I am going to buy an everything plan for my older kid. It is much much cheaper and I don't see why people have to spend more in other suckers' plans.

Brittany

{ 04/03/2011 }

i just got boost and i hate it so much dont get any bars at my moms and im there most of the time sooo it sux i just wish i got more bars couse i need my phone its my life ;}

Irene

{ 04/02/2011 }

I switched to Boost after several years of abuse from TMobile. I love my service! I have the Motorola Rambler. I do not experience dropped calls, and I live in the city. Price is unbeatable. I highly recommend this service

Bw!mpMNboi

{ 03/27/2011 }

I've had Boost Mobile for a little of 2 years. The first year was 50/50! I was on the iDEN network (Walkie talkie) You had to download your messages, dropped calls!! The second year i decided to switch over to the CDMA ( NO walkie talkie). I've had no problems at all. No dropped calls, messages come in FAST, no downloading them! I would recomend Boost mobile for a great cell provider. Alot of people have there head up there ass so far that don't know that Boost runs off of 2 networks. (iDEN-Nextel) (CDMA-Sprint) iDEN you have to download your messages becuase your using Nextels network which is outdated. Lol, CDMA uses Sprints network which is just as fast as having your service through Sprint. So when phurchasing your next Boost phone i would suggest buying a phone that is ran off CDMA network. $50.00 a month followed by a shrinkage plan. I would highly recomend Boost mobile or Virgin Mobile since they are both owned by Sprint. Boost mobile "Where ya at?" Rep da north (651)

jean shaw

{ 03/26/2011 }

I currently use boost. I have had the worst service ever. Calls are constantly dropped! Often the calls are dropped within the first thirty seconds of the conversation. In addition, the phone breaks up a lot. Those I talk to always say you're breaking up. It's embarassing. I don't even want to call anyone. I hope to spare you boost despair.

delores

{ 03/24/2011 }

i'm starting not to lie boost because they cant seem to fix my problem with my phone i haven't been able to use it for four or five days now my baby is diabetic and i cant even call (911) if she goes in to a coma she could DIE because of them i have called them numbers of times but still they cant fix it

ASH25

{ 03/19/2011 }

THIS SUCKS .. MY TEXT ARE DELAYED AND SOME WONT EVEN GO THROUGH IT , IS HORRIBLE BEING THAT IS THE ONLY WAY I KEEP IN TOUCH WITH MY HUSBAND ..

DJM

{ 03/17/2011 }

I'd give no star if I could. My first number was recycled and with the previous owner of the number had a subscription to a GPS software that started showing up as a $9 charge on my account. My auto pay set up kept the account going but when I asked for the refund of the Telmap GPS charges they said they couldn't refund a pay as you go account. In the end they kept over $40 of mine. Their customer service sucked since they sure took their time determining that it was a continuing subscription to the recycled number. Lame. Do go this route unless you keep your balance at minimum and keep on top of every charge online and make a point to try and get a non-recycled number.

EdFromOhio

{ 03/04/2011 }

I meant to add that my text messages go through immediately. In the month that I have used Boost Mobile, not a single text has taken more than a few seconds to go through. So either I'm in a better area for texting than some others or Boost fixed whatever problems they were having.

EdFromOhio

{ 03/04/2011 }

I was a bit leery about switching from AT&T over to Boost Mobile based on some of the complaints here such as delayed texts, non-coverage areas, etc.

After using their service for a month, I am very impressed so far. It took literally 10 minutes for Boost to switch my AT&T number over to Boost. I had 2 phones, and the times were consistently very fast.

I though that coverage wouldn't be as good, but surprisingly enough, it's better than AT&T was for me. I live in the Warren/Youngstown, Ohio area and drive to Akron and Cleveland regularly. In all that driving, there is one dead spot about 200 yards long - just enough to lose my call. Other than that, excellent coverage.

If I had to complain about anything, it would be three-fold. 1> They hit you with more texts and automated calls than I was expecting. I replied to one of the promotional texts with "please don't send me any more of these" and a few hours later they texted me and said that I was now opted out of those. 2> Their phone selection leaves a bit to be desired. I think they intentionally do that to keep data use minimal, since you can't use good Android phones. Their only Android offering right now uses the OS version 1.5, which is way old and lacks a ton of features introduced with 2.0. 3> Internet access is not reliable.

Since I use my phone for little more than voice and texting, this has been an extremely nice switch. My contract with AT&T was for $70 for two lines, but when I'd get the bill, it was regularly around $90. Now I know exactly what I'm going to be billed, and although it is initially higher than my average AT&T bill, their "Shrinkage" package will soon bring it well below what I was paying AT&T.

And contrary to some users on here, some of Boost's phones use CDMA and others use iDEN. Choose whether you want Nextel's towers or Sprint's based on the phone you purchase. I got a CDMA phone and it clearly is using Sprint's towers.

All in all, I'm very happy with Boost. With a little less intrusion with solicitations and automated phone calls, they would easily have gotten 5 stars.

Joe from NJ in TX.

{ 02/27/2011 }

Im a truck driver out of Pa. needed a phone, last one died. bought a phone in Terrell TX. Tried to activate it in at our terminal in Irving Tx, I was about to get my phone # when the line cuts out. Thinking it was the phones at the terminal, 1st time me being there. I drove to Abelline TX, stopped at a truckstop,tried again, after listening to rant & entering prod #3 time the line cut off again. you see less & less pay phones especialy in the mojave or midwest planes of Iowa in Montana. I have no time for games. Give me your business, or Iguess Ill go some where else.I had Boost mobile years ago in the 90's no problem.Now I cant even activate, or seems like they dont want me to activate the phone.

Ray M.

{ 02/24/2011 }

Was a loyal Verizon customer for ten years. Made the switch to Boost Mobile in Feb 2010. Thank GOODNESS!!! Verizon monthly bills were over $200.00 each month with data plans, going over my alloted talk-time etc... Boost Mobile unlimited EVERYTHING, $45.00 per month. I need NOT worry about ANYTHING as I know my bill will NEVER go up NO matter what!

I can text, e-mail, talk from EVERYTHING including building where I had NO reception with Verizon. The ONLY Issue I initially encountered was configuration of the phone, which one call to customer service tech support resolved in three minutes.

I do believe MANY of the prior comments as INITIALLY, I would hit these "dead spots" in my own city in which phone calls would simply disconnect for no reason. These "dead spots" are NO more.

I can and have carried numerous phone converstaions while driving from Los Angeles to Las Vegas. Something I was NEVER able to do with Verizon. I can do this with Boost Mobile. Service has gotten SOOOO much better as a result of additional phone receptors being installed EVERYWHERE.

I do not work for Boost Mobile. I am a police officer in Los Angeles and simply wanted to share my experience with Boost Mobile.

erick

{ 02/24/2011 }

I think boost is a great deal. I have never had any problems with it since the big text issue few yrs ago but they fixed it and for bad issues they threw me some cash in my account. I always get great service when I call. I have one issue and that is the phones. There droid phone is way over priced and only one other then that Its all good. Boost get a better droid at a more fair price for real.

joe in cincinnati

{ 02/23/2011 }

you get what you pay for. customer sevice is non-existent. 411 is worthless. beware using your debit / credit card.

Tony

{ 01/29/2011 }

I got sick of the big bills at the large carriers, at&t,verizon. At&t burnt me awhile back with them their over limit contract fees($750bill). As soon as my contract was up I went with Boostmobile in 2007. I always pay my bill at a radio shack or Boost store(Note-Dont use a credit card to Boost directly). I just needed cell phone service that worked at the time and for the now $50.00/month for unlimited talk, text, and web, You just cant beat it. The service works just about everywhere ive been barring the usual dropped calls in valleys near creeks where At&t & verizon lose their calls too. The first phones they offered where not good in 2007, but that has improved dramatically in the last 2yrs. I just purchased an I9 motorola and am well pleased with it. Its even can run apps even though it is not a smart phone. The boost apps are limited on the Iden network, but the site Boostapps.com(Not affiliated with boost) has a few better apps and ways to apply them to a boost Iden network phone. Most of the apps on the the boost web site are "hoaky" and stupid not to mention expensive. But the other site has better, more usuful apps, and most are free. The web experience on the boost site is a common, no frills, very limited application, in otherwords,not good at all. But by visiting the Boostapps site, I they had discovered a way to download the "Opera mini internet browser to the boost Iden & Cdma phones for free. Wow, welcome to the internet! Not its just like browsing on a laptop or desk top experience. You have a choice of the Opera Mini, 3.0,4.2. I choice the 5.1 because my phone processor was fast enough to handle it. All phones other than the I856, I9,or the I1 should use the 3.0 or the 4.2. But still, keep in mind that the internet experience is realistic, but still slow compared to other networks, but still better than the web that comes with the phone. Its much speedier than the web installed on the phone, but much slower than the other major phone network internet speeds. But all in all for $50.00 a month, Im really happy with the service, thrilled that I can now get a real internet experience on my phone with unlimited usage instead of being charge by the megabite(Very-Expensive), not having to keep up with allowed talk time limits, and a pretty reliable sprint network system. You get a lot for what you pay for, its just slower speeds. Its an economical choice that puts about $720 more dollars a year back in my pocket rather than At&t or verizons pocket. If you travel from one end of the country to the other, that verizon is the way to go, but Im usually in the southeast, and we experience good coverage here. Hope this helps.

Ski

{ 01/27/2011 }

you people are crazy iv had boost from the start and iv had allot of there phones i have never once had a problem with anything i recommend it to all my friends you can not beat 50 bucks a month with EVERYTHING unlimited

brenda procell

{ 01/13/2011 }

Worst customer service EVER! i've had three boost phones for three years. Relatively few problems with the phone service provided HOWEVER sevral months ago they took it upon themselves to charge my credit card 3 times on one day and then charge it again the following month without my permission. I have spent countless hours on the phone with them trying to straighten this out to no avail. i finally had American Express do a chargeback after a "supervisor" told me they were going to credit my acct but didn't. This whole process which should have been resolved in under 15 minutes turned in to a 2 month- 5 hours on the phone nightmare that they stilln didn't resolve- AMEX did!

Now when I make my payments they won't credit my account until I spend at least an hour on the phone with them(multiple calls)because they want to verify my information. There is a lot more to this story- much too lenghty to post here.
I am shopping for a new cell phone service now because Boost has become intolerable!!!
It's all because of their error not mine--I pay my bill every month with the same credit card and all of a suuden that's not good enough. I believe it's payback for me making them refund the money they overcharged me.
They actually told me to just leave the money in my boost account!! Like I want to pay them 2 months in advance! I don't Think so!!

fluffy0106

{ 01/12/2011 }

Every phone service provider is different. I like my boost service. Even more so now I have the motorola I1 Droid. Yeah I hate that every time I call customer service I never get a person who can speak english thats why I gave 4 stars. Other than that my service is great, txt are fast, internet is good.

If your having problems with your device itself, call motorola not boost. The touch screen on my droid went out after 3 months so I called motorola and they fixed my phone no problem no charge. All phones have a warranty of one year from motorola.

BlackBerry8530

{ 01/11/2011 }

JO Comment
BlackBerry8330, I don't know where you get your information from, but after visiting my local Sprint store, I see no reason for not passing on the information the employee who has been working for Sprint the past two years to others. I take his word over yours.
......
Jo do you know the differents between the CDMA network & the iDEN network?

I get my information from Boost, they have the CDMA phones, they run on Sprint's CDMA network, 3G speeds (like my Blackberry from Boost)and they have the iDEN phones, iDEN phones have Walkie Talkie, CDMA do not.
As for the employee who has been working for Sprint the past two years, I have been with Boost before the employee started with Sprint.....and I started with an iDEN phone
If my BlackBerry was on the iDEN network (like you claim it is) then I could not surf the web as fast as I do & could not watch youtube like I do.

I now have the BlackBerry 8530 (WiFi is nice), want to buy my BlackBerry curve 8330? It's on Sprint's CDMA network

Read for yourself

http://en.wikipedia.org/wiki/Boost_Mobile

cool dude

{ 01/11/2011 }

i have been using boost for years without and problems.
i would also like to add that when i contacted them i got an actual american or spoke engrish quite well.
but to be honest my friend has strait talk its a little cjeaper and has better service but i already had all these nextel phones so i went with boost. pretty happy. no complaints with the unlimited. but if you pay as you go (non unlimited) you wont like it at all.

like i said the worst part is coverage area, i live in Appalachia ohio kinda desolate here. guess they just need to add some more towers.

Meme

{ 01/10/2011 }

Just in case you are going to get a Boost phone, STOP!!! Don't do it! I had problems from the start! I went to buy the phone and brought the cards to activate my phone. Well the lady in the store ran my credit card and had me buy the cards. So I paid for double right from the beginning. And they have a no credit policy so just out of $50. The phones are crap. I have a Sanyo that cuts off and back on at it on will. They trouble shoot the phone and realized that they needed to replace it. But instead they sen me to the company would want me to send them my phone for 30days. So I'm not to have a phone for 30 days!! WOW! then after 2 months they order me a new phone. Well why was that not ever done before, but they lied and the process was never approved. They asked my to wait another two weeks while I'm still paying $50 month and can not use the phone. Idiots!!

Liz S

{ 01/02/2011 }

Really happy with boost. 1st cell since I broke up with AT&T who was a nightmare and cost me a ton in the past 3 years. Now my bill is always $50 and I can do everything I did with my other phone. Service is good, I'm in the Northwest though. I admit, the service is not great. It does take a LONG time to get a human being on the phone. I call my local wireless store for most of my problems. Usually I just have to take out the battery. I want to upgrade to the blackberry - but it's pricey! Wondering if it's worth it...

JOE JOHNSON

{ 01/01/2011 }

Boost is great had several phones with them and never a problem with them or c/s now have the 8330 and it is a very nice phone and the service is great.

TJ Rivera

{ 12/31/2010 }

I hat to put a 1 star there was no choice to put a 0 star, the phoen is great but the service sucks. I tried to set up for automatic withdrawel and it took my $50 plus $3 tax and it did not credit my account, I continue to receive an average of 1 message & 1 e-mail everyday telling me how many more days I have till I need to pay again. I have sed numerouse e-mails and spend hours on the phone going through all the menus and in the end I get hung up on, so I went to Sprint and was told that they really don't have anything to do with them other then selling the phones. And when I asked if they have a different phone number that I could use they told me no, & they know that it is impossible to get a hold of anyone on the phone. I wish I would have known that before I spend $200 on their stuppid phone.
Thanks for nothing

Tom

{ 12/30/2010 }

Just get Straight Talk! Runs on Verizon or AT+T, your choice depending on the phone you choose. It is cheaper than Boost, never a driopped call, or missed text. Best deal in the USA--period. Why everyone does not use this service, I have no idea, it is simply the best available.

Linda

{ 12/28/2010 }

I would caution anyone from using Boost. I wanted the $50 month plan with shrinkage. Got stuck in a $2 /day plan. Went crazy trying to get it switched online or using their endless phone tree that leads to no C/S rep was maddening. If you get a C/S rep they are unable to speak with the payment rep, you end up transferred and lost, again! Now I am being told they I cant get the auto pay set up until 1/28/10, when my new bill cycle is due ???. Talk about stupid.

KC

{ 12/26/2010 }

I am very unhappy with Boost. I live in a major metropolitan area and terrible signal and coverage. When I do have signal, most calls are of very poor quality and I often have to ask people to repeat themselves. I am going to get a GoPhone and kick Boost to the curb. They are terrible.

johnnierock

{ 12/23/2010 }

Boost has terrible service and real bad India support. I have been with Boost for a few years and when I first signed up with them they were decent. In the last part of that, I tried calling the support on a network dialing issue and the support did a few things on my headset laughed and then hung up. I called back to complain and they hung up on me again. I called back again and asked to speak to a supervisor and they hung up again. I called later and spoke with someone else and they outright lied to me. Told me he was located in Irvine California. I knew he was lying to me. Since I am from that area, I asked what was the zip code he was in and he hung up on me too. These people have poor service both network and support. The only thing they have going for them is they are cheep. You get what you pay for. And I thought Verizon was bad...

Victoria

{ 12/20/2010 }

service is great. niceplans an all BUT its completely rtarded. if uwant to fix a problem u have to call an sit throu EVERY menu justto hear that theres NO ONE ABLE TO HLP they charge me for things i NEVER bought an out of no where i get charged for some e commerce crap!!! i looked it up ive NEVER EVEN HEARD OF ECOMMERCE!!!!!!!!!! BOOST SUCKS going to mtropcs:)

DontWorryboutit

{ 12/19/2010 }

My mom has boost and it has very good coverage and shes only had like 4 dropped calls and she has boost since november last year. Shes gettinq me the blackberry 8530 At the end of this semester(late january) and i cant wait! :D
Btw i live in the northwest in oregon.

Adam

{ 12/10/2010 }

I signed up with Boost three months ago, and I have nothing but compliments for them. I bought the Motorola Rambler initially, and did so at Best Buy so I could take advantage of their 30 days no questions asked return policy. The service was great but I realized I needed a smart phone. Boost had just rolled out the BB 8530 so I took back the Rambler and bought the BB and it has worked flawlessly. Not only is the phone service top-notch--never had a dropped call, the internet is fast enough, especially when you run it through apps like Google--but, get ready for this, my customer service was SUPERB! When I switched between the Rambler and the BB it could not have gone smoother. The staff was friendly, helpful, efficient and eager to ensure that my transition went smoothly. And they gave me a $10 credit for reasons I cannot even recall. Look at AT&T and Verizon now trying to play catch-up to Boost, Virgin, etc. with their pay-go plans (still not as good). Sprint knew what it was doing when it launched these services. No contract, high quality mobile service is the future, and Boost is there.

Dee

{ 12/10/2010 }

I purchased Boost yesterdady. Haven't had service in over several hours. Was unable to get through to customer service. I any be going back to verizon. Plus service would be better

zed

{ 12/09/2010 }

while the service is ok, the blackberry 8330 which i purchased in September, sucks! does anyone else have problems with their blackberry freezing up numerous times a day?? the internet service as well is not good. it takes a long time to get to any pages.

Brandon

{ 12/03/2010 }

Boy "Glenn", I really wish you had stated what type of phone you had with Boost Mobile!!! I just ordered a Blackberry Curve II 8530 from them & i'm hoping maybe you were in the same situation I was in with Virgin Mobile where you had a cheaper phone which never allowed proper access to the network & never functioned as it should...

I have a feeling I would have had better luck with Virgin but when I realized I couldn't backup my contacts on my finicky device (with a PAID contacts backup subscription), I knew it was time to leave... Just purchased the Blackberry, as stated, & while i've already realized Boost Mobile bases their customer service in the Philippines (sigh~~, just like Virgin) hopefully I don't run into identical problems... If so, i'll be leaving them & hopefully I can sell the phone on eBay or something! We'll see how it goes, i'll make sure to return with a FULL report once I activate my service at the beginning of the new year!!!

Glenn

{ 11/28/2010 }

Was with Boost for 2 1/2 years. Service was good prior to the launch of the revolutionary $50 Unlimited plan in early 09', From there it went progressively downhill. Being on the iDEN side had it's issues on and off but this year was the ultimate worst. It got to the point where only one thing worked and that was the walkie-talkie (PTT). Phone Calls: Dropped most of the time and voices being cutout during the conversation. Texts: Took longer and longer to download and sometimes could not download/or open. Wireless Web: Don't expect that when starting up an unlimited plan. I signed up for the $2 Daily Unlimited plan back in Sept and did not have data access for 4 days straight. Phone kept reading "System Error, please try again" everytime I opened up the turtle slow Openwave web browser. I sent them an email complaining of the issue, I received no response. I cancelled the plan and filed an FCC complaint. A month later, I was mailed some follow-ups from the FCC and received an email from Sprint's executive resolutions and they gave me a direct line to a person to resolve. When I called the rep she told me that the phone wasn't "provisioned" for web access and that in the future I need to call CS when I sign-up for a plan with data access. In other words, Boost needs to turn on the web when activating an unlimited plan and for some reason it got overlooked. This should be automatic upon activation. Customers should not have to call Boost to begin receiving services that they already paid for. But the problem that pushed it to the brink was outrageoulsly delayed alerting. I had a friend that called me recentley and told me that he left a few voice messages. Well, in the two weeks that I had my phone on everyday, NEVER received an alert to new messages. And I believe Boost deletes voice mails every 14 days. I had voice mails in the system that I didn't even know about and if you rely on your phone for work or other important stuff, it could be problematic.

Even though I always enjoyed the walkie-talkie service on the Nextel network everything else with this iDEN network got really BAD this year and it seems like Sprint Nextel has no interest in fixing or improving anything on iDEN. Went back over to Virgin Mobile and the CDMA service that worked very well for me in the past. And for those looking to leave Boost and wanting to port their number to a new carrier- Call Boost and ask for your account number BEFORE signing up with a new carrier. It's a special number that preceeds your mobile number and PIN. It took me 3 days to activate my new VM phone because of this oversight.

Tanaya (=

{ 11/20/2010 }

i've had my Boost mobile phone for 3 years , even though it sometimes drive me crazy its a great service and the plans are awesome..for those who cant really pay a cell phone bill up to $200 because of text mesgs .!!!!!! all you have to do is keep your phone up..like for example dont treat it as if it is a piece of junk .!!!!

Liz

{ 11/19/2010 }

Boost Mobile's customer service is horrendous. I just spent one solid hour trying to get thru to a human being because I am consistently being charged for incoming text messages while my phone is turned off. How can that be??? To say that I was furious is an understatement. And as I have the "pay as you go" plan, these incoming text messages are literally eating up all my minutes/$$$. My husband was right, you do get what you pay for. Worse service provider!!!

Jazz

{ 11/17/2010 }

Boost has the Number 1 WORST customer service in America. U never get a human voice. Go into a Sprint store like the one on Baltimore Pike In Springfield, PA. And you get four mexican guys one with a scar down his face that says, "We have no answers for any questions you might have." Its a sprint owned store Boost is a spin of Sprint. So was this NOT nasty. We Americans allow ourselves to be crapped on and continue to hand them our money. This is one company that sucks. They drop carrier too much. Calls break up. No matter what phone you have I used the Sony Mirro

BJ

{ 11/16/2010 }

Have had them for about 1 year. Servive in where i live very's i have to be in the city to call or ill loose them. Text are slow. But they are cheap! Phones are ancient unless you spend 300-400 for one. Still if your broke like me best way to go.

Beating my brains out

{ 11/15/2010 }

Sorry, too many head concusions, I meant the Blackberry 8530. I had the 8330 and upgraded just recently to the 8530, also if you buy your Boost Phone from Best Buy you can purchase a insurance plan through them for I think 45.00 and it covers you for the replacement if it gets broken lost or anything else.My 1st 8330 lasted 5 months and the tracball stopped working, took it in and got a brand new one right on the spot. Well woth the invertment since I dropped 250 large on the phone in the first place. Good luck.

Beating my brains out

{ 11/15/2010 }

I'd like to say "Yes" their CS blows with the autoprogramming, but I learned to trick the system and hit the buttons that get me to "complain about my automated debt patments and you'll get connected to a live person right away. I'm always looking for a great money saving plan and there are ones out there, but service wise so far 60 bucks a month isn't too bad.Love the BB5320 battery life is like a fish out of water though. I'd give them 5 stars but whose ever bright idea was to put a low end droid phone on an iden network was definetly related to the boss by way of blood or on their knees,wtf I hope they do better soon. Other than that you have to go cdma if anything with boost

Glen

{ 11/09/2010 }

I hate to let Boost go after the last 8 months, but only because I travel and work alot of times in rural areas around the country, I needed a service that provided better rural coverage. On the East Coast not a major issue, current I am in the Pacific Northwest area and just no Sprint/Boost coverage in the areas I am working. Blackberry service was great, customer service was top notch when I had a problem which was only once, coverage is good in general on the CDMA side, I used it from DC to Florida to New Orleans and everywhere in between, always had signal. I am in the process of porting my number to Net10 and hating Net10 already before it even gets activated. If it was possible, I would stay with Boost Mobile. If you are in a city area, I say go with Boost, never dropped a call and if you have a problem, they take care of it on the 1st call, not like Net10.

Shawn

{ 10/31/2010 }

For the same unlimited price i can now get net10 and then if i want to switch to a $25 for 750 minutes depending on how many minutes i need a month, it beats boost and the service is so much better.

Shawna

{ 10/28/2010 }

Nope.. Not good at all! Bars went up and down while sitting in one spot. Called customer service who told me that my brand new phone needed replaced with a better model. I laughed as I bought one of th most expensive phones. I asked why?? They say mine didn't have a good antennae(sp). I asked why is it that it would be bad on a expensive phone and they said it must be broken.LOL uh huh.. right.. So I asked what cell towers they use. They say At&t. Really I say? I had At&t prior and it was AWESOME without any issues. They say call the manufacturer and ask for a new phone. LOL really?? Its not the phone, its your service! The service sucks!!! So in the end, I had it one month and spent too much on a nice phone that now sits in a drawer cuz the service fades in and out no matter where you are. SUCKS!

Eric

{ 10/27/2010 }

The price is great. The service is questionable. Right now I haven't had voice mail for more than two days and getting a person, either on the phone on by e-mail has been impossible. It's a bit aggravating.

Andrew

{ 10/27/2010 }

If I could go lower than 1 star I would. I recently was deployed with the Army and where I was going Boost was suppose to have signal and my then current provider was going to charge me roaming and long distance. Before I switched I told Boost my story and asked if they could tell me for sure that the phone I was buying would work. I didnt want to be deployed and without a way to talk to my family and friends. I did this twice, the first when I bought it and before I opened it, then again when I was setting up the service. Well I was deployed and guess what, it didnt work. I had to buy a phone card and call Boost from a pay phone. After forever of trying to get an actual person and then being transfered to the managers manager. They told me I was SOL. The last person I talked to actual started getting upset at me for I what I can only guess was the fact that I called and they had to do work. But finally after speaking to 5 different people Boost admitted that my particular phone probably wouldnt work where I was at. Simple solution I thought... I asked if I could mail in my phone and they mail me one that works. The people at Boost actual told me that the only thing I could do was to try and get my money back from Walmart. I then politely asked if they had listened to anything I said because surely the solution of flying back to the States and going to Walmart to see if I can get my money back from a phone that Boost PROMISED me on two different occasions would work would be a little difficult being that I was DEPLOYED!!!!!! He then just plainly said, looks like your going to have to wait until you get back. I thought it was only in movies and tv but Boost's actual policy is to never give refunds or fix a problem they caused. I then thanked him for supporting our troops and hung up. So yeah I spent a whole deployment having to bum off peoples phones to make a call home. So please heed my warning do not use Boost!!! Imagine yourself or someone close to you going through what I had to. See how long you can go without talking to your friends or family. Try doing something honorable, then while your in the middle of doing that have a cell phone company spit in your face. Something like this could happen to you if you choose Boost. Maybe your Boost experience would be a million times better than mine, but know that if somehow in this very predictable, never changing, safe world we live in that Boost will never help you. Not even if they caused the problem, not even if they caused the problem and your a soldier deployed. If they were rude and refused to help me, do you think they'll help you? I want to win the lottery just so I can buy a Super Bowl ad bad mouthing Boost. If you want a cheap sell phone there are literally dozens of other companies just as cheap as Boost, and most have better coverage. If you enjoy Boost Mobile here is a list of things you probably also enjoy doing: pulling out your hair.. stabbing your self in the eye, then squirting it with lemon juice.. slamming your head against the wall.. killing babies . Those are all very similiar activities to having to deal with Boost's customer service. Even before I joined the Army I had no time for anyone or any company that didnt support our troops. But now that I am one, I get to experience first hand some of the disrespect. Boost is one of the bad guys, dont help them make millions. Support our troops, down with Boost!!!!

Dave

{ 10/21/2010 }

I've been a Boost Mobile customer for 2 years. I'm one of those guys who continue paying late on his account. I have never been charged a late fee, payment fee or any hidden fee with Boost in 2 years. I've had problems with Text messages with the IDEN phones, but once I switch to the CDMA handsets it solved my problem. I've traveled through most of the western states and for the most part am very pleased with the coverage.

I'm a PrePaid Junkie. I love the fact I don't have a contract. I love that I don't get late fees. I love the fact that the customer service has been EXCELLENT. I read here that some people can't understand the rep. That has never happened to me. The local stores are more than helpful to me.

I don't expect Verizon's coverage and am very happy with the unlimited calling and the Sprint coverage that Boost offers.

If you don't like the hassles and the high prices of the Post Paid companies... there is no better prepaid than Boost Mobile.

Renee

{ 10/19/2010 }

Customer support is lacking in providing proper information to the clients.Told me they will replace my phone,made me wait 14 days to find out that they cant provid me a phone after all.I was told by 2 reps that I will get it?I had the I465 phone and the web service never seem to work right in connecting.The GPS didnt work as well.I'm very disappointed in how they provided me my service.they said to look into my warrenty and after 90 days ur no longer coverd so to fix it,they want $75.For that price you can buy a new phone for 79.99 I465.I had better service with Tracfone they replaced my old phone with in 3 days.

JimCnSC

{ 10/14/2010 }

I've been with boost since their begining days. I've found their phones to be good. Customer Service was better before the new computer system. Right now my biggest problem with Boost/Sprint, is that they are doing nothing to upkeep and maintain their nextel cell towers.

Anne

{ 10/13/2010 }

When I had Boost, people would try to call me and it wouldn't go through. They would get some automated message about my phone being unavailable. I would get texts hours to DAYS after people originally sent them to me - same thing when I sent texts out. Customer service was awesome, they creditted my account because of the trouble. The service still sucked though, maybe it was just my phone? Either way, waste of money.

eddie

{ 10/11/2010 }

i have boost mobile for two years i have no problem with it it work every were i go cdma phones are good becuse they use sprint towers and iden phones are no good becuse when somebody call me it go to my voice mail with out my phone ring this is no good and when i get text it me one hour to get text message i dont know why boost dealing with iden phones is loosing costumers becuse now they boost moblie is no good trust me if you buy cdma phones you will never have any problem .cdma phones are best

Big T

{ 10/08/2010 }

I'd like to thank everyone for their input on "Boost Mobile". I am doing research for the "right" prepaid provider for me. I'm located in central VA and wonder what svc is like in my neck of the woods.

Kevin S

{ 10/07/2010 }

Thought i would add my two cents here,been with boost for several years,both my sons have boost,all in all i am happy.Best value imho.I am a otr team truck driver and drive nationwide.Boost works probably 85% of the time for me.The other 15% i have a verizon prepaid for and this combo is cheap and effective.No contracts,no bs means a happy driver.You get what you pay for and NO carrier is 100% perfect contract or no.53.88 a month and i talk and text as much as i want,good deal.I for one WILL stay with boost and recommend it to others and use my verizon for WY,ND,SD etc.Peace to you all.

Chris

{ 10/06/2010 }

Customer service is the worst! They don
't know what they are doing.I had money in my account and they still interruped my service. I called all morning! No one could help me.

Mary

{ 10/06/2010 }

Boost is the best value that I've seen. But, now they are also operating on the Sprint CDMA network so alot of the newer phones won't work in a IDEN area.

maxi johnson

{ 10/01/2010 }

i been with boost since 2003 and i feel this is a great phone service yes through the years i had some problems but boost fixed all service problems very quick i will for ever be a boost customer. BOOST you are the BEST phone service i ever had. Keep up your Great work

chad

{ 09/19/2010 }

f,y,i plz keep in mind that we need more iden phones .. cdma does not work everywhere and becuse of that reson lots of peoplo are going to stright talk.. door id 14516... thanks

JO

{ 09/19/2010 }

BlackBerry8330's comment:

"Boost Mobile's CDMA series of phones does run on Sprints CDMA network. The iDEN series of phones runs on Nextel's iDEN network. Do your homework before commenting."

BlackBerry8330, I don't know where you get your information from, but after visiting my local Sprint store, I see no reason for not passing on the information the employee who has been working for Sprint the past two years to others. I take his word over yours.

Looking for service

{ 09/18/2010 }

Thank you to everyone who took the time to make a review. I just happen to be looking for a phone service for me and my daughter. Your reviews has helped me tremendously!! Good service and good customer service is more important to me than anything else. It is evident that Boost does not supply this. I will be seeking service elsewhere. Once again, thank you.

BlackBerry8330

{ 09/17/2010 }

Jo said on 09/15/2010
"Nextel's coverage is much smaller than Sprint's. All Boost phones use Nextel's coverage whether a CDMA or IDEN phone. If they used Sprint's coverage I might have considered it"

Boost Mobile's CDMA series of phones does run on Sprints CDMA network. The iDEN series of phones runs on Nextel's iDEN network. Do your homework before commenting.

Sent from my BlackBerry® by Boost Mobile

Chris

{ 09/15/2010 }

Boost has terrible customer service and shipping policies. I ordered my phone and it had free 3-day shipping. Over a month passed and still no phone. Boost doesn't ship the phones, they contract that out to Brightpoint, and Brightpoint doesn't notify you if an item is out of stock or backordered. After over a month I never got my phone, finally canceled my order, and even then it still took a few days and multiple emails before I got a refund.

Terrible customer service.

Redbone1

{ 09/14/2010 }

HORRIBLE CELL SERVICE!!! HORRIBLE CUSTOMER SERVICE!!! HORRIBLE INTERNET SERVICE!!! HORRIBLE EVERYTIHNG!!! You definately get what you pay for. Cheap price, gets you cheap service. I've used them for the past year and I can no longer support this company! I couldn't recieve text messages for a week with my new phone so I called Customer Service and was told the # was disconnected. I hit redial and the call went through but the representative told me to hold then hung up on me. I called 8 times and was hung up on by every rep that put me on hold! The line was busy 3 times I callled back again I finally spoke w/ a supervisor and he transferred me to another person that didn't speak English! After 2 1/2 hours I was told there was nothing they could do and that I'd need to call back tomorrow and ask for a ticket to be put in because that department was closed. I asked why he couldn't have someone call me back? He actually hung up on me!!!! I was pissed!!! I called the next day and they said it should work in 72 hours. Texts come throught the next day or never! Calls drop all the time for no reason! Internet is staright BS!! And you're stuck w/ them for 30 days even if you're not satisfied! I will not use them again!

michele

{ 09/06/2010 }

This is a sorry company first of all there is no insurance available for the phones and if the phone is lost or stolen any money paid will be lost that sucks they do not try any kind of way to accommodate their members... I will not recommend this service to anyone else..

Ninja365

{ 09/05/2010 }

DO NOT GET BOOST MOBILE. i just recently started my service with the i465. at first i couldnt send texts but i resolved that problem by restarting the phone and after that it all seemed great. now i go out and get something to eat and the very next day i find out i overdrafted my bank account when i knew i should have had more than enough money to eat on and thensome. i call up the so called 'customer service' and explained the problem. after a bunch of rude remarks he told me that it was an error on their part and i should see the money back in a couple of days. BOOST IF I DONT GET MY MONEY BACK I WILL RECOMMEND AGAINST YOUR CELL SERVICE.

noroamingnetwork

{ 09/05/2010 }

there are no roaming charges because the phones are set up so that they WILL NOT roam. so, if you have a sprint plan and it roams, the boost phone will not utilize that other carrier's tower.

linda

{ 09/04/2010 }

i live in battle creek michigan i don't
have boost but i know a lot of people who do i am thinking about getting boost but i did not realize there were
so many complaints could some of problems have anything to with were you live i would really like to know

S Lockhart

{ 08/30/2010 }

Recently purchased prepaid phone for granddaughter in our area. When child returned home.....less than 200 miles away she has no service. I have tried to contact Boost via email....no response. Tried to talk with someone on phone and could not understand person on the other line. More info on coverage should be more visible for the consumer prior to making a purchase. Now I hold a $70.00+ phone and a 30 day unlimited-plan and can't use it.

JO

{ 08/29/2010 }

Nextel's coverage is much smaller than Sprint's. All Boost phones use Nextel's coverage whether a CDMA or IDEN phone. If they used Sprint's coverage I might have considered it.

Robsta

{ 08/29/2010 }

Boost isn't good at all.
I'm a teen and I have the 50$ unlimited plan. My text get through slow and often don't get through at all. I usually have to ask friends to resend their messages over which becomes a hassle. . . The web is extremely slow. My calls usually drop and sometimes I get no service at all. Sometimes, well most of the time when people try to call they are usually sent straight to the voicemail several times. Oh btw I have the i465 phone.

incident_man

{ 08/29/2010 }

Of all the prepaid carriers, Boost has the best value, period. Despite what you hear, prepaid phones WON'T roam (i.e. Boost CDMA on Verizon CDMA, T-Mobile GSM on AT&T GSM, etc.). That's how they keep the rates low. Boost is the only carrier that has pay-as-you-go rates at 10 cents/minute regardless of how much you pay and is good for 90 days regardless of how much you buy; NET10 makes you buy at least 300 minutes ($15/month) to get 60 days worth of use. As far as coverage, Boost's iDEN coverage is better than its CDMA coverage, as Boost CDMA only uses Sprint towers, like Virgin Mobile. Boost CDMA and Virgin Mobile WON'T use Verizon or US Cellular towers.

Nicole

{ 08/27/2010 }

Ive heard alot about Boost and Ive been at cricket for a while and I plan on switching over because the plans that boost offers seems to be more affordable

FRUSTRATED IN VA

{ 08/26/2010 }

Generally I do not write reviews however... I live in the Hampton Roads area of Virginia. I came accross this site while shoping for another carrier. The commercial say that's wrong, well boost is wrong! My boost mobile a lot of dropped calls. No service in my house or at work sometimes even on the street. I spent 7 days in NYC and 50% of each day NO SERVICE FOR MORE THAN 5 MINUTES. Same thing in FLA and DC. I had to sit on the top level of the sight seeing bus in DC to call my daugher in VA. Text message constantly says error recieving. I have to ask people to please resend. The web forget it by the time you get on the service is gone and the red circle with the line is up. THE WORST customer service in the world if you get through to a human, then they have no idea about any problem you might have, or how to resolve it, provided you get them to understand it or you understand them. The supervisors same issues. Cheap price cheap service. My daugher has simple mobile and loves it for the same price, no dropped calls, great costomer service, similar features with better selection of phones. The running joke with my family and friends is that I need a real phone and a real carrier.After today I will have a real phone and a real carrier.

kieran

{ 08/18/2010 }

i had boost in the usa but now i live in puerto rico.when i came hear boost wasent hear so i went to sprint i have a blackberry i want to know if i can use this with boost.thanx

JO

{ 08/17/2010 }

Was thinking of getting Boost but CDMA or IDEN phones makes no difference, they all run on the Nextel network which is poor coverage. This comes directly from a Sprint in store associate. All Boost prepaid phones use the Nextel's network.

moe

{ 08/16/2010 }

my friend had boost mobile she lives in n.h and she had a lot of dropped calls at home which is in the southern part of the state she had no service in her house she had to go out side, so she gave her phone to her daughter who lives in washinton state and her daughter has good coverage there so she changed to straight talk as i have it, and she has no problems as straight talk operates on the verizon net work and in n.h or maine,mass, they have a great net work so before you take out a plan please check the coverage area, where you live in my area verizion has the best followed by att, and then sprint,

heather

{ 08/12/2010 }

While the price is good. I had many text problems. Not being able to send receive often got transport error. Many times I would get messages hours or day later then was sent. Made for many confusing converstaions.

Jamie

{ 08/11/2010 }

While service seems fine almost anywhere in the city. I am quite dissapointed at the basic i355 phone. It does not have a calculator or alarm...even an LG or Samsung for less money have more features then Motorola, such a crappy phone. I have no idea why even Motorola is in business, they only make junk.I'll probably keep the service, but will switch to an Asian brand maker of phones.

Boost Rep5636

{ 08/07/2010 }

Dear People I read some of your complaints so let me clarify something real quick,
1. if you dont reboost your account in 90 days your account automatically cancels
2. your PREPAID balance and noticed I say PREPAID expires if you dont use it in 90 days
3. how do you expect to have You tube in a basic phone such as i335 or i290 that is a basic phone meant to WT make calls and text and yes people just internet browsing
4.of course your service is going to be interrupted if you do not pay on your due date,once again remind you that Boost is a PREPAID company
5. Yes I am that guy that sometimes answers your calls, and does its best to help you
6.Thank you for Choosing BoostMobile

boost maniac

{ 08/05/2010 }

boost is great i have have the blackberry curve 8330 its amazing fast the bill is a lot cheaper then sprints and they have better coverage people who say boost sucks have lost there mind i will be making another phone review about the motorola i1 when i get next week its a great phone my brother sister wife and son have the i1 its very fast

Jose

{ 08/04/2010 }

Boost Mobile is the best prepaid carrier in the market.

I have the New Motorola i1 and it rocks, it is an android prepaid phone, I pay $50 for an unlimited plan.

smak

{ 08/02/2010 }

My wife purchased the Incognito with the Boost (cdma) $50.00 unlimited calls, text and web. I currently have a Blackberry 8530 on verizon and her phone and service beat mine hands down.

UtexasGoHorns

{ 07/30/2010 }

Boost Mobile 5 Stars In Dependability-Reliability & Service:

I'm very satisfied with Boost Mobile after having been with Boost some 9 months to date. I utilize the Boost Blackberry 8330 which is ok but doesn't have the fastest internal processor for a phone so one must be patient with it as software sometimes runs a bit slower. Boost needs to allow other Blackberry phones (Tour etc) to run on their service plans.

Boost (Sprint) service has been great, no dropped calls and no network issues. As for Customer Service, it's not very good - for it takes forever to get to a real life Customer Service Rep. It's getting better I noticed but has a ways to go.

I have other frinds which purchased Boost Mobile phones, they too are well pleased and they also came from AT&T.

If you experience technical difficulty with your phone I highly advise you to call Boost and ensure your phone is configured correctly, otherwise you will experience phone issues and blame the network, when its not the network its the phones configuration.

FYI - I came from AT&T where their service/and network was constantly losing & dropping calls, whereby I was receiving 'congestion' messages on my phone and whereby texting seemed to never get to the other party.

Ridah

{ 07/29/2010 }

i've had boost mobile for over 2 years now and i am a firm believer that you get what you pay for. before boost, i was with AT&T for over 10 years (back when they were bellsouth mobility) and i loved them in all ways but pricing. that was the only complaint about AT&T. the difference i noticed since switching was that boost mobile at the time had way better customer service, and the $50 per month plan was better then what i had.Everything else was worse though. the bottom line is this, by switching, my bill was cut in half, but i got what i paid for....i got better features but the quality and the phone selections suck. if you want royalty you have to pay for it...if you want to save money you have to pay for it. think about that. no cell phone company is perfect, it's just a matter of finding which one is best for you.

Nick

{ 07/29/2010 }

What others are saying about text problems are true. After about one month of problem free service the issue began....cannot send or download. Customer Service is also a problem, the agent I spoke with didn't acknowledge the "ongoing" nature of the problem and claimed it'll be "fixed in a couple hours." I wouldn't buy again.

artschoolgrrl

{ 07/29/2010 }

So far I am very happy with the Boost service, however, I spent a few months on the IDEN side before switching to the CDMA. The IDEN was okay, but not great. The CDMA (and the Blackberry) service is awesome! I love the price, but I do wish they offered a better Blackberry than the 8330. I would much rather have the 8530 because it has WIFI and is overall a quicker phone. Still, it's SO much cheaper than any other unlimited smart phone plan on any other carrier. You're basically getting the perks of Sprint without the taxes and contracts of Sprint! Good stuff!

Steven Thorpe

{ 07/28/2010 }

Sanyo incognito firmware upgrade to 1.005BT has a problem will not let you install BoostTV, when will this be corrected ?

two year customer

{ 07/27/2010 }

The service is absolutely terrible. the first six or seven months i had the phone it stopped working all together, no text no talk. i then switched to over priced sprint where the service wasn much better. the price for sprint eventually killed me and i switched back too boost with a new number and got the same old problems. texts take hours and sometimes days to get. and call quality is poor constantly loosing service. everything with the service is terrible. i recomend that anyone with boost or transfering to boost to not do it and get straight talk. i here that it is a good service and i dont have any problems with it. yet...

J Whitechapel

{ 07/26/2010 }

Only problems: Its been dropping connection for two weeks, can't stay connected. Customer service is the worst in America. NO help. NO answers. Want another phone number other than my own to contact me.. WHAT? My voice is light, they accuse me of being a woman and not myself when I call them. LOw class and crazy people...

Fred Brown

{ 07/25/2010 }

I've been using BoostMoble for one month now and the service is not good. Text messages sometimes days later or hours. Being only the first month of using BM and come to find out i got charged 4 times for airghook UNL for $1.25 per on the $50 unlimited plan, and wth is airghook UNL anyway. Don't use BoostMoble................

your friendly neighborhood truthsayer

{ 07/21/2010 }

To all readers of this blog:

Boost Mobile offers two network options. The CDMA network supports 3G speeds for internet, Email, Im, SMS, and MMS messaging. The iDen network supports global push to talk capabilities.

If you have an iDen phone and you want to send a message quickly, use your walkie-talkie. It will arrive at another walkie-talkie phone instantly. If you want faster text and want to be able to download free ringtones for myxer.com, then you have to get a CDMA phone.

If CDMA phone user are experiencing poor call quality and slow data communications, you need to take your phone to the nearest BSR (Boost Select Retailer), to have it programmed correctly. Just because you got it activated at Radioshack, Best Buy, Target, or Walmart, doesn't mean that it was correct or that they are knowledgable.

Every service has downsides, but the only negative with Boost Mobile is that there isn't insurance *yet*.

If you have to have the walkie-talkie and still want a 3G signal, then get the Kyocera Loft from Virgin Mobile, on the $25 plan, and put your Boost phone on the $1/day plan.

Myriam Robledo

{ 07/19/2010 }

Customer Service is very bad. The store where I bought the boost, could not help me EITHER. i activated the unit, but I kept getting SERVICE Restricted. This was just the first day I had the unit, I returned it. I wasted my Saturday morning

Anon.

{ 07/18/2010 }

I decided to start service with Boost right before I left for college last year. My family is not a big believer in cell phones, but going off to school made getting a phone a necessity. Both at home and at school, coverage area was supposedly excellent. With the first phone I bought, text messages were sent and recieved very late (days later). Then my phone stopped recieving calls and I would get voicemails days later. So, I bought a new phone figuring maybe something was wrong with the one I had. I've had this new phone for only a few months and the service is so bad, I'm contemplating getting rid of Boost for good. I cannot send or receive texts and I have not gotten any calls in the past month, not to mention, most of the calls get dropped incredibly randomly. I thought $50 would be worth it since it's must cheaper than getting an actual plan, but it has done nothing but waste my time and money.

MASSEY

{ 07/16/2010 }

BOOST MOBILE: GREAT VALUE & SERVICE

My family switched from StraightTalk (horrible co. with all customer service in India) to Boost Mobile. The Customer Service is 'almost' excellent however Boost has been working on it. The service area is Sprint (Boost is a subsidiary of Sprint). Only thing you can't do is Roam onto other service providers network as most all Prepaid Wireless Companies dont offer roaming in order to keep their costs down. However Sprit has an extensive coverage/service network whereby chances are slim you'd ever need to roam. 5 Stars to Boost Mobile.

So Sorry

{ 07/15/2010 }

Switched from Nextel (Boost) phones to Sprint (CDMA) about 5 months ago. Worst choice I could make. The Nextel IDEN (Boost) coverage is much better than the Sprint in Louisiana.

Jamer218

{ 07/14/2010 }

I switched to Boost Mobile two months ago after canceling my plan with Verizon. I opted for the Monthly Unlimited plan and almost immediately was shocked at how piss poor the service was. Not only do I not receive text messages until days after they were sent, I also do not receive phone calls - many people tell me that my phone goes straight to voice mail even when it's full battery and I'm in a place that supposedly has reception. On top of that, I'm constantly getting dropped calls and the calls that do actually work sound insanely static-y. Boost needs to step up their game - I've never had such bad service, even with my first cell phone which was about ten years ago. I just canceled my plan today and decided to go with AT&T - I'm only paying ten dollars more for a phone that actually works. Think about it, maybe unlimited talk and text for 50 bucks is cheap but when you have shitty service you're basically getting what you pay for.

Oh, and it's impossible to talk to an actual human when you call customer service, the menu options are tedious.

Not a fan.

phil

{ 07/08/2010 }

my phone broke the same day i paid my bills. I asked for them to repair it. they told me they dont repair phones. what they did they cancel my plans and keep my 50 dollars . I asked for a refund of my money or to make my plan continue. cause I dont want to pay a month i didnt use my phone they say no. they keep my money and told me i have to pay that month again. in other word i have to pay for that month twice to make my phone work again... don t use boost mobile better use criket

V money

{ 07/02/2010 }

switched to boost 1 week ago. Ive tried most major cell severs out there. By far Verizon has the best service. Boost is an 8 out of 10 for me. Good coverage with text, phone, web ect... only complaint is that boost does not issue sim cards. This means I can only use my blackberry with boost. Great customer service, great price. WARNING!!! Stay away from Simple Mobile. Really, like I said, I've used many different servers and Simple Mobile is a pleauge.

Dan

{ 07/01/2010 }

Decided to try Boost Mobile a week ago. I looked up my address in their coverage map and it said "Best Service". Put down my $50 for a month of unlimited everything.

I have not had 1 single successful phone call. Approx 10% of calls = "network busy". Approx 20% of the calls were dropped in the first few seconds. For the rest, I could only hear every second or third word.

Don't even think about this company...$50 is NOT a bargain if the service doesn't work at all.

I asked for a refund and have gotten the expected runaround. Outside of that I'd say the customer support folks do try to be helpful and are courteous...and pick up the phone reasonably quickly.

Big Loser

{ 06/30/2010 }

I have been with Boost from day 1. After buying the sanyo incognito, my advice to anybody on Boost or thinking about Boost, Do not buy any of the Iden phones unless you need the walkie talkie. Using the sanyo incognito (cdma phone) all of my text show up fast, the internet is fast using Bolt or Opera browser, and the call quality is decent. If the phone name begins with a (I) do not buy it.

from a boost dealer

{ 06/28/2010 }

I'm a Boost Dealer so take my word as a fact, not an opinion. Boost Mobile has it's pros and cons, just like any other service carrier. I'm based out in Atlanta, GA and I use a T-Mobile service as well as a Boost service (Yes, I have 2 phones). The service coverage is much better with the T-Mobile. Depending on the plan, you can even make/receive calls on roaming without an additional charge so if you're out in the area where there is no T-Mobile service, you could be using AT&T or other service carriers and not pay a penny extra for having a service coverage other than T-Mobile. With this convenience, I pay $120 for my line and my wife's with a cap on the minutes used. It's $10 to add unlimited texts, $10-20 to add internet usage on the phone. Federal tax, state tax, local tax, 911 plus all the other charges equal to another $15-20. So Imagine myself having a phone with all the features on top of my regular capped plan. That's nearly $170 per month. And with that there's a convenience of not having to worry too much about being in a 'no service' zone. Although, it does happen time to time. With BoostMobile, $50 includes everything. I don't know how they do it, but it's a fact. They piggyback off of nextel service (iDen/walkietalkie phones) and piggyback off of Sprint (CDMA/non walkietalkie phones) so service coverage can be up and down depending on where you live. I'm in a metro area where service coverage is excellent anywhere I go. However, once I walk into my house with the new Motorola Android i1 (iden/nextel), I get horrible service coverage. I constantly drop calls and many times get no service at all. If I walk down the drive way, it picks up service again. Now, a BoostMobile CDMA works in my house, but I just had to try the new Moto i1 and that's the service that I got. Can I live with it? Sure. I can. It's only $50. That's just the cost of text, internet, and taxes that I'd be charged from T-Mobile (and other carriers too) anyways...so I consider getting unlimited calls and walkie talkie for free. Be realistic. You get what you pay for, right? Well, you're getting more than you you're paying for with Boost. You aren't even going to laugh if I told you what the termination charge was to cancel T-Mobile service. With Boost? No payment equals no service. Are you a day late and they cut you off? Well...were you expecting a free service? Or were you just hoping to still get service yet receive a bill stating that you were late on your payment so now you owe them additional $35 on top of your monthly fee? Check coverage and see which works best for you. Do you absolutely need radio/PTT/walkietalkie? If not, go with CDMA. You'll have less dropped calls and no need to download text messages like the old times. Are you in a area where Sprint isn't so big? Well, can't save money there...go with a different carrier that gets you better coverage! Be ready to spend more money than $50, though. Trim down the list of priorities for your need of phone service and see what's best for you. iDen? CDMA? or just a different carrier as a whole. If you play smart, you can be sure to save money.

Will

{ 06/28/2010 }

Has anyone purchased the new Motorola i1 phone? How is the brower funtion of this $350 phone? Is it worth the money?

Jazziehh

{ 06/28/2010 }

BoostMobile is great.
People when you buy a phone you need to check if that phone supports mp3, there are phones that don't like the clutch but others do support mp3 and u don't have to buy ringtones off their website. The service is good for me I love it, texts are slow on my old phone the i465 I upgraded to the Motorola i1 and it's the best phone ever. Fast web, fast texts, fast everything and you can download ringtones from your computer to your phone, picture quality is great. I Just Love everything that phone has... over 100 FREE apps on the market for gmail WOW!!! I would totally recommend Boost. If you're a music person please check you're getting a phone that supports mp3 it will tell you on boostmobiledotcom the features it has or whatever so make sure you check before u buy and start complaining lol because it was ur fault in the first place to not find out more about the phone you bought. :)

BOOST ROCkS!!!!

MH

{ 06/22/2010 }

I purchased a Boost mobile phone and the $50/month unlimited use plan. I read reviews and believed that the "reliable network coverage nationwide" was real. I even told the sales person that I would need to use it in Colorado. They assured me that Boost has the best coverage available since it was a Sprint company, so I made the purchase. We tested the phone and made several calls in Arizona, it worked great... but, upon driving to Colorado there was NO SERVICE!!, not anywhere in 200 miles from Cortez to Salida. I couldn't reach customer service, there is no roaming at all!! I had to stand on the street corner and use a pay phone to contact BOOST. The answering system is automated and it took way to many steps to reach a human representative. He asked me where I was and then he confirmed that indeed there is no coverage for most of the state. He then informed me he could not refund my $50 service plan fee even though I only have had the phone 1 day! So needless to say I am very dis-satisfied with the service and would not recommend Boost for travelers. The "reliable network coverage nationwide" claim is false advertising!

kato

{ 06/22/2010 }

I have the. New motorola i1 android phone. Its reallysweet faster and easy to use then the blackberry I'm very impressed a satisfied customer for over 3years now boost rocks

Grenning

{ 06/17/2010 }

Purchased the service with Motorola phone in 2009 and added $ 50 to the service at the end of the year, which showed up on my account page. Travel a lot and tried to test the phone again before going back to the US, only to find that the service cancelled. Not being able to access the account any more, I called the company. After several tries and the regular tricks to get past the answering system, I finally got to some rude customer service. The old number could no longer be used, and to get the service back I had to start all over with a new number and new fee, and there was no record of what happen to the 50 dollar I put on the account. The customer service was so bad that it ended with “have a good day” and the service representative just simply hanged up on me.

Viking

{ 06/16/2010 }

according to coverage map I should have excellent coverage but i cant call and or get dropped calls constantly. Calling customer support is an ordeal, with all those automatic options and it will take you a long time to finally talk to a live person. Even after talking to customersupport, troubleshouting and been transferred around I was not helped. Bad service and I am done with this provider

Star Rider

{ 06/15/2010 }

I have had boost mobile for over two years and love the service. i live in Texas but travel back and forth to Indiana regularly. Boost works great for me as well as my four brothers, 1 in DC, 2 in Indiana, and 1 in Connecticut. i am using the incognito right now. I have owned the clutch and the w370 and they worked ok for IDEN but for the best service you have to use Boost CDMA which works on Sprint network. I have had the same number for two years, boost has never had a problem porting my number to the new phone. the only thing wrong with boost is it is a prepaid service and if you are a day late with your payment your service will be terminated.

Austiniter

{ 06/14/2010 }

I fired AT&T Wireless 4 months ago and bought a Boost Incognito along with a Blackberry 8300 (2 phones on Boost Mobile). Both operate on Sprints CDMA Network. Really great service, no dropped, missed calls or call congestion messages - very reliable. Boost Customer Service needs some improvement as it take some time getting used to them. Overall, very good value for the money.

rubbertow

{ 06/13/2010 }

Btw, forgot to mention that I love the fact that I don't have to worry what "surprises" on phone bill. $50/mo, no if ands or buts. That's worth a lot to me. With Sprint it was always like...how much are they going to suck out this month with their "phantom fees"???

rubbertow

{ 06/13/2010 }

This site should be divided into two sections, iDen and CDMA. I'm on the latter, and have never had a problem. Clear calls, no dropped calls, texts come in quick, national coverage. I get reception where I live, despite friends that have Verizon Blackberry and an iPhone from ATT who neither can get a signal in the apt. I'll be upgrading phones soon. I've been with Boost for 8 months now. Never had a problem.

Rebecca

{ 06/13/2010 }

For the most part I find boost to be a great option. I have the motorolla i465. I haven't had a dropped call but I do have issues with texting. Texts sent to me get delayed and I may not get them till the next day. Overall though the service is great for it's price.

Bree

{ 06/13/2010 }

this. company. sucks. oh my gosh. where do i even begin? i got boost because of the great plan they had going on. $50 for unlimited text, talk, web, and walkie talkie. RIP. OFF. i'll start with texting. thats one of my main issues. the texting is absolutely AWFUL. sometimes it takes 2 to 4 days to recieve half of the texts peopl send me. i never even recieve the other half. as a teenager, texting is like a top priority of mine. so, yeah. the other day a friend and i did an expiriment to see how long it would take to get a text from her. we checked to make sure the number was correct (it was) and she sent me a text. 1 minute went by. 5 minutes went by. 10 minutes, 15 minutes. and i wasnt getting it. so at 20 minutes, she sent it again. so we waited. and waited. we decided to watch a movie. by the end of the movie, i still hadnt gotten it. and i never did. so yeah. the texting is horrible. calls. i've had a few dropped calls before. alot actually. and apparently if i'm texting or recieving a text,i cant recieve calls. and if i'm talking, i cant recieve texts. what the heck?? and there's about a 5 or 6 second delay on my calls. a slight delay is normal. but 5 seconds? seriously? the web browsing? if you're a person thats really into social networking like myspace, or twitter or facebook, dont get boost. i dont use my web very often, but the times i have, slow times ten. i tried to open up google and it took about 5 and a half minutes. just to open the google serach bar.. i dont use the walkie talkie feature, but one time in the middle of class when i was school, i heard this beeping noise. i didnt think much about it. then it kept happening and some eople around me looked over at me and asked if that was my phone. i said i didnt think so buti checked anyway. sure enough,some random person i dont even know was trying to walkie talkie me. i just turned my phone off. when i got home, i turned it back on and about 5 minutes later, same person alkie talkie'd me. i got my phone and was like "who are you?" it was some random person from like, mexico or guam or something. finally after like a week they stopped trying to talk to me.. anyway. i can recieve pictures. but you cant set any of your pictures as your wallpaper. you can only use pictures that you but from the boost website. so all they're really tring to do is get money. really. if someone sends you a message with a song file attatched to it, you cant listen to it. wtf? and if you try to use the voce recorder to record a song or something to use as a ringtone, they have it setup so that when you try to record music, th words are messed up and ita very staticy. so if you want a ringtone? you have to buy one from there website. like i said, just trying to make money. i've ever contacted the customer service, but i've heard from many people and other rvews on this site that they're very mean, rude, and just terible. also, i can hardly ever find a place to get a signal. alot of places in my hopus, i have no service at all. some places i'll have 4 bars. other places, 1 or none. so, my point is, DONT. GET. BOOST. MOBILE. worst phone service i have ever had...

uglyboyvt

{ 06/08/2010 }

I'm currently using two boost mobile phones. One is the sanyo incognito for home which i love being on the cdma network. Fast web and emails. The phone is awesome. Network work is great being 3G on the cdma. Download bolt lite 10 times better then mini opera.
The second phone is for work as a construction worker. The i756 it's on the iden network but never had a drop call and texts are just as fast as the cdma network. If you spend the money for a good phone and you'll see the difference.
Boost mobile has the best buck for your money. $50 unlimited..... I bet you can't find a better deal.
Now i live in vermont which has alot of mountains but i'm glad to say my signal is good and still able to make calls with only having one bar.
On a personal note. I use my incognito as a internet source for my laptop via usb cable. phone, web, and laptop gaming for $50.... Can't beat it.

IStayedW/Boost

{ 06/08/2010 }

I got with boost maybe abt a year and a half ago when they first announced the 50$ unlimited plan. I had no problems i even upgraded to the i465 clutch abt a year ago and again had no problems. Then all a sudden (like within the last 6mnths)I began to have problems with my text not coming thru for days and the same with my vmails. It got REALLY BAD. So abt 2 mnths ago i heard abt the CDMA network they have and everybody says the same thing "its way better than the Iden network" Well i thought long and hard abt switching services. I mean I did my RESEARCH! But last nite (6/7/10) I gave in to my impulsiveness and decided to try out this new system. So i bought a sanyo incognito which is a really cool phone. it looks great, its lite weight, it even has a direct icon for facebook (ima junkie lol). So im SOLD. My Fb notifications come thru SUPER FAST i mean like before my laptop updates me FAST. lol Anybody that has boost knows how when u first activate a phone it takes up to 72 hours to get text from other phones. Well my fellow boost and sprint customers can text me so far. Ill give u an update on the rest. So far so good. Im glad i stayed with Boost bc when u really think abt it 50$ for unlmtd EVERYTHING is really unbeatable. So ill keep u posted. Take it from me. UPGRADE UR PHONE TO THE NEW NETWORK. I think itll be worth it.

BoostMobile8330

{ 06/07/2010 }

For all of you compling about slow text / web, you are useing the iDEN network. It is not ment for text / e-mail / web. I had a Boost i855e for 2 years and had no problem, text was fast enough ( yes had to download ) but it worked. I bet none of you complain about the walkie takie.

If you want fast web, text, look at Boost's CDMA phones. I have the Blackberry from Boost and it is 10 times the phone of any iDEN phone.The CDMA phones run on Sprint's CDMA network & are fast, web & texts are instint. Plays youtube with no problem.

Never had a problem w/ customer service. Never a dropped call w/ the iDEN or CDMA phones.

Sent from my BlackBerry® by Boost Mobile

Sam

{ 06/07/2010 }

Hated this service calls dropped all the time and it would take days for me to get texts or voicemail. So I bought a different phone from a different company and called to cancel my phone. It took them 3 months to cancel and stop charging me, but they refused to refund me for the months after i cancelled

Daniela

{ 06/02/2010 }

I have the Motorola i465 which works with a sim card and it sucks. NOT a reliable phone. Many times the texts are late or simply won't open. Many dropped calls. Overall boring phone. As for boost service, coverage is ok. Sometimes I'm sitting in one spot and it'll go from full bars to 1 bar and back and forth. You get what you pay for.

eddie

{ 06/01/2010 }

i bought sanyo juno it was great phone and costomer service was great and service was great i never have any problem not even drop calls i live in san diego service is great and i only pay $50 a month when i was att i have to many dropp calls and use to pay over $ 100 then i swthch to boost moblie so far i like them

Kenneth Burch

{ 06/01/2010 }

I bought a Boost phone,said that minutes were included,no minutes.Added
a $20 card,got $10 on my phone.Tried to
contact customer service,got a recording every time!Do not buy!

Bernie

{ 05/25/2010 }

Absolutely the WORST customer service of any cell company I've ever dealt with. If you DO manage to get through to a human, 9 times out of 10 they are clueless about any problem you might have, or how to resolve it, and that's provided you can even get them to understand it. I've found that even their supervisors are clueless most of the time. And service...? HAH! I live just outside Washington, DC, and more often than not I have no signal. Yep, ZERO bars. On a recent cross-country trip I found entire STATES that had no Boost service at all. Seriously, if you want service that actually works, and real customer support, you won't get it from Boost. The only thing these guys seem good at "boosting" is cash from your bank account.

Angie

{ 05/23/2010 }

My parents bought both my brother and I Sanyo Incognitos. My brother's phone was perfectly fine, great service, etc. My phone -from the beginning- had people calling me (when I activated the phone not even 20 minutes beforehand). I did have to change the number 6 times (none paid by me, they were paid by the company due to my age -under 18-).

Overview (with unlimited plan)

Cheap: Seriously, $50 for unlimited text, calling, web, email, etc. is definitely a great pro.

Service: Do not complain about lack of service if you do not first go to the boost mobile website and look if your area is covered! I live in residential area, on a mountain, and already knew that my service will only be 1-2 bars (out of 6) at home- especially since, when my cousins visits their cellphone service bars go down completely.. However, when I do go down to the town (out with friends, work, etc.) it has all bars.

Phone: I really suggest not buying them from boostmobile website. My father's, brother's and my own phone were bought at best buy (his from the store, my brother & I's from the warehouse through online) and they gave us a 2 year warranty (Black Tie Protection). Also be prepared for you phone to freeze if it gets hot. I traveled 2-3 hours away to the next state and it was too hot- my phone froze and shut down due to the heat.

Music, Ringtones, etc: They do not support mp3 (or at least with some formats, like changing Hz rates, and much more)! But, there are other ways to send ringtones and full songs (just for listening) to your phones, instead of buying expensive music from them. Check online! (Ex. Incognito ringtones need to be 30 seconds or less,. m4a format and the Motorola i465 can be mp3 but formatted very specifically). Wallpapers can be found online and downloaded through bluetooth from a CPU.

Would I recommend it? Yes, it's not the best phone and the customer support did piss me off but compared to family and friend's phone plans it is a god send.

Cell phone looker

{ 05/15/2010 }

If I could I would rate Boost mobile a zero. I bought a blackberry 8330 cellphone what I did not know that it was 60 dollars and that is there only plan for there blackberry phones they have a 50 dollar and 10 cent a day but I can't change my plan so I return it to store I bought it from. I hate that they have expensive phone plan that are rip off. I am not another cellphone company I buy prepaid phone to see which one is a good
price and fix for people. There costomer service is just as bad so in short there plan are over price and they have horrible service Dont go with boost mobile there are other cellphone company's that have better service.

surfer dude

{ 05/14/2010 }

I love my new phone!

I got the Sanyo Juno and not only do I have $40 a month (I canceled my AT&T plan) but I also get emails (granted its not HTML, but if I can read the important text.

big loser

{ 05/10/2010 }

Bosst told me no. I ask about getting the blackberry on pay as you go. But the sanyo incognito has tons of features. I have downloaded the oepra mini 4 and 5 plus Bolt light browser which fly. You can which videos from youtube. vuclips. and mippins. You can download third party apps from getjar. This phone has tons of features. Your text show up fast and downloding. Phone quality is decent. I like the keyboard as well.

Michael

{ 05/09/2010 }

I have a question. Could someone get the Blackberry and sign up for pay as you go for $0.10/min and another $0.35/day for unlimited web ($10/month)? If your intent is to the a web device for cheap, I don't think this can be beat? Correct?

karly

{ 05/08/2010 }

I had boostmobile for 2 mos....and i hatted...I dont recommend this company at all.. txt are slow, dropped calls, web is freaking slow..
if your seriously thinking in getting boost mobile, i really recommend you dont. you will be glad you didnt. If I would of known this company sucks, i would of prefer pay extra in the other company i had, but i least i know the service is reliable

ge

{ 05/05/2010 }

boost mobile blackberry.work's great for me.i have boost going on 3 years now and never had any drop calls,texts work great internet works find.

Katie

{ 05/05/2010 }

I dumped my old Alltel Prepaid plan to get on Boost back in october because i liked that it was unlimited talk and text for 50 a month. Talking is OK...sometimes a get a few dropped calls but alot of the times my friends im talking to cant hear me and we both will be in perfect coverage areas. It gets very annoying.

Texting SUCKS! It will take me 20 minutes to get a text from someone who is in the same room. If you dont let your phone tell you you have a text (like dont let it ring/vibrate before you open them) then when u open it it will 'download' which can take up to 20 minutes, and half the time it will say failure to receive message.

Even if u do let ur phone tell u u have a message it will still sometimes have to 'download' message. gets very annoying. Then sometimes I wont receive any texts at all and some1 will call me thinking im mad at them cuz im not responding but in all reality i havnt gotten ANYTHING! So when this happens i need to restart my phone, then my message come flooding in, which means half wont open.

Then Web is crappy! Cant do sh*t on it. And it is so slow you would rather carry your computer around with you everywhere.

Then There is the issue of customer service. Everytime I have EVER tried to call it takes me 1-2 hrs to get ahold of a REAL person. It seems that EVERY single CS number I call is just a list of CS issues, which are never my issues, and I can never find a way to talk to a REAL person. BUT Once you do get ahold of a real person, they may not be american or speak perfect English, but they are pretty nice and helpful.

Never had a problem adding minutes, just sometimes it takes a few minutes for it to be applied to your account.

Over all If Texting and web are important to you, DO NOT get boost iDEN.

Roz

{ 05/05/2010 }

I am changing to another cell phone carrier after I use up the money in my account.I was on the $50 unlimited plan for 5 months.Every month,the money was deducted from my checking account.I didn't check my bank statements, so I didn't catch the double billing for 5 months. If you notify them about a mistake, AFTER 90 days, they REFUSE to give you ANY REFUND.The second account, had a different phone # and name associated with it,but Boost Mobile still REFUSED my refund.

Raelene

{ 05/03/2010 }

I have had the clutch and it wasn't worth the money;SLOW to send/receive texts. After about 4 months, it would freeze and have to take battery out. I now use the Sanyo mirror (sp?) and LOVE LOVE LOVE it! Great sound, fast text-sending/receiving, internet works well, awesome ring tones...Had to call customer service once and fixed the problem quickly (network issue). Customer Service has foreign reps, however, they speak clear English and curteous. I have been with boost mobile for almost 2 yrs. now. I think the cdma phones are better in quality vs. the iden. The idens are slower and poorer in quality with sound and text. The lower priced phones have a tendency to drop calls and not be of sound quality vs. the more expensive phones. Pay a few extra dollars for the extra warrenty and IF anything should go wrong, Radio Shack will replace the phone. I have yet to replace a dead phone. Worth the extra money and cheaper in the long run if you add up Sprint's monthly payments for one year vs. Boost.

Java

{ 05/01/2010 }

I've been using boost since 2004. We have 3 units in the house. My son has the clutch on pay as u go. He's 11 so just really getting into phones. I like that the funds last 90 days, roll over when re boosting and the phone rates are .10/min. We dont use the web, officaly. Go to boostapps.com and put opera on the phone. other apps as well. If you buy the re load cards on amazon no tax. My wife uses the blackberry. She switched when her ATT contract ran out. For $60/month you cant beat it. She has her email and can talk till her heart's content. I use i490. What we have bee doing with the blackberry is using with our cordless that has bluetooth. No real issues for us at all. I dont text much but havent noticed any problems. My wife texts all the time on blackberry with instant results. Different networks of course. We take trips now and then and it seems to work everywhere we go. May just shut off the home phone.

Gary Massey

{ 05/01/2010 }

I've been using Boost Mobile for a number of months. I'm using Boost Mobile's Blackberry 8330 which provides unlimited talk, unlimited messaging and blackberry email for $60.00 per month (with tax of $4.50 = $64.50 monthly). No dropped calls, clear calls, very dependable network. I switched from AT&T wireless because of dropped calls and horrific network issues. Very happy with Boost Mobile.

abby

{ 04/29/2010 }

I have been with boost since I can remember. I had the i450 and had problems with the texting! then I had the i835 it got a little better but after 3 years of use the texting downloaded faster than ever. then I got the i465 clutch, cause i lost my i835 and I actually love the clutch. I'm getting it again cause yes I lost the clutch again after a month. I love love love the clutch. NEVER had problems with the downloading of texts. One thing I hate is that there is no insurance or warantee for lost phones. which sucks bad!!!! so stop complaining and be happy we have a service that caters to low income people. ty boost. besides I remember when we had to pay 25 cts to use the payphone and sometimes fight for it. so get over it.

Big Loser

{ 04/26/2010 }

E-mail would fall under data. So that would be yes. The web is unlimited as well.
Have you tried to download the opera mini browesr. On the Boost browser, type in m opera com Download the opera mini 4 browser. It's faster and more useful than the Boost browser.

JJett09

{ 04/25/2010 }

Based on my brother's recommendation, I gave Boost a try over 7 months ago when I was let out of my previous contract - I think its awesome. I love not having to worry about a contract and their $50 unlimited plan is a real money saver over my $110+ previous bills - no worry about overage fees from texting anymore.

The phone selection is much better than I expected and still pretty affordable. The Spring powered calling network is giving me pretty dependable coverage with the ocassional dead zone.

Speaking of dependable, Boost's parent company Sprint has a whole new program out that is really helping people get and keep a cell phone.

Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for $10 a month with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.

I might not be low-income, but the savings would totally help me. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.

Rob /Chicago

{ 04/24/2010 }

Got my boost phone Sanyo Mirro a couple months ago,
no problem with the phone or service. A good deal so far.
Just have a question if connecting to email is included in unlimited plan or not?
I read thru the plan details and it does not mention email, but the Blackberry plan mentions unlimited email.

Frank

{ 04/19/2010 }

I have better things to do with my life than text, surf the web and take pictures with a stupid cell phone. In other words: regardless of what the media tells you, your cell phone is not the center of your life. For my needs, Boost is fine. After all, we're just talking about a phone. Get a life people!

Big Loser

{ 04/19/2010 }

Just brought the Sanyo Incognito. First impressions are good, but I have had bad luck with Sanyo/Kyocera phones.
I suggest you download opera mini 5 browser before you download the phone update to get youtube. They say after you update the phone software, it's impossible to download anything else. To download opera mini 5, go to
m opera com Click download. Text messages come in fast, and the phone call quality is good.
Youtube videos load fast, but seem to drain the battery. The boost wap browser loads pages fast, but not as fast as opera mini 5.
The touchscreen is pretty much useless. When a text message arrives, it won't let you read it from the touchscreen. WTF. I'm impress so far.

Sandy Turley

{ 04/19/2010 }

I had Boost Mobile for 3 weeks. I had a cute little purple phone, with a lot of features. But that is as far as cute went. For the first 3 weeks, and the last 3 weeks(all withine a 1 month time period)it had horrible static. Friends would call and say that song you have playing while we wait for you to pick up is horrible. I never downloaded anything, for people to hear. It would cut out or drop me frequently, and when I called Boost Technicle Service, few people talked good english Thank God I didn't have a 2 yr commitment on this phone.

stef

{ 04/14/2010 }

I have t-mobile with a contract, and im switching to boost this week. Honestly, it doesn't matter which phone carrier you have, you'll always have glitches, and dropped calls. My friend has boost and said her phone is fine, and texts. she has the sanyo mirro.

tom

{ 04/09/2010 }

$50 a month UNLIMITED EVERYTHING*

* Voice calls. Good clear voice. Solid reception depends on coverage area. In good coverage areas voice quality is better than Verizon IMO, and even what my verizon friends tell me when I call them.

* Motorola makes some of the most durable phones around (and some of the ugliest)

* Nationwide Walkie Talkie. A feature you think you won't use, until you do - then can't live without it.

* Texting. Experiences periodic traffic issues, but really not as bad as the internets would have you believe. Be sure to set texts to auto download, not manual (then wonder why you have to wait on them to download), a great prepay option, but terrible for unlimited users. It's amazing to me how many people leave this on manual and then trash Boost. The texting IS far from perfect, but c'mon people at least RTFM.

* Internet. It is NOT 3G. Using the default browser is worthless (go to boostapps.com), so you may as well put on Opera Mini 4 (ver 5 won't run on most Boost phones). If you can handle dial up like speeds for your internet (good enough to check gmail, m.facebook, etc) you'll be OK here. If you are trying for a laptop replacement and want to watch youtube; you'll be let down in a big way.

It's a mixed bag and depending on what you expect has everything to do with how happy you'll be. The $50 dollars even covers telcom taxes. They would get 5 stars from me if they made it clear up front that their service in non-3G and they fixed their occasional texting issues.

I personally have not had any texting problem in a year EXCEPT THIS:

When sending texts to email addresses they do not go through. When send to phone numbers, it's fine MAYBE an occasional 2-4 minute delay, but its usually pretty instant.

No roaming charges, because Boost CANNOT roam. Make sure the coverage map hits the areas you travel.

Nick

{ 04/06/2010 }

I don't even have the phone yet and am excited that I dropped Verizon which is overpriced to switch to Boost. As long as my call performance meets my expectations and the call quality is satisfactory, I'll stay with Boost for as long as necessary. Also, I spoke with customer service and although foreign, she was very helpful unlike T-Mobile's prepaid customer service.

bsters

{ 04/04/2010 }

Ive been with boost for over a year now and Its been very good for me. I get good coverage in LA, better than most except verizon. Texting is ok most of the time, but yeah sometimes kinda slow, and sometimes you cant retreive. For 50 bucks Im very happy with boost. I just got tired of being robbed by verizon and att. I hate having to call them every damm month and do there job for them, but if you dont they will rob you blind, and they do it with all there confusion techniques, with all the extras you need, and everyone needs the extras. And if you get the family plan, they got you by the balls cuz they will blame your family for all the charges they they added on every month. So now yes Im happy to have a phone that I can use to call and text all I want for 50 bucks not a damn penny more a month, and very convenient to reboost, and when Im not working , I dont have to worry about a bill thats going to skyrocket every day that I dont pay it.

tom

{ 04/04/2010 }

boost is the best.if you go to http://boostapps.com/ you can download anything to your phone for free. i just put opera web on mine. all they need is your phone number to send it to your phone

shawn

{ 04/03/2010 }

boost service i great i get better service in most places then att and verizon. the iden phone are ok i drop one in water and it still working after i let it dry for a week.
con is iden phone are still out dated and the cdma need to roam on verizon network . because sprint doesnt have a much coverage.
pros. good service , customer service great everytime i email them they get back to me in less then a day most time. I hardly ever have a drop call even when i have one bar.
I have told people to use boostiden it get better service the sprint cdma at least where I worked at they did. I am hope they improve sprint cdma network that boostmobile is using.

lynne

{ 04/01/2010 }

Does any one know how to unlock the motorola i930 ?? & if that phone has any problems with the new boost chips ?

Sig

{ 03/25/2010 }

Obviously David Johnson you don't either but that's beside the point. Remember some of the IDEN phones from Boost have problems with texting and internet because of the Nextel network. On the other hand the CDMA phones such as the Curve work so much better and therefore there are less complaints about those

BoostMobile BlackBerry

{ 03/24/2010 }

I have had Boost for almost 3 years and never had a problem. No dropped cals. There are 2 bars I go to and both I can not get phone service unless I go outside. I know a girl in the U.S Virgin islands (I am in Boston)
and and call her with no problem. Yes the texting is slow, but the Nextel iDEN network was built for the Walkie-Talkies, not voice & data.iDEN web phones are a joke. Dont bother trying to surf.

On March 3rd 2010 I bought the Boost Mobile Blackberry Curve8330. AWSOME!
Sprint's CDMA network is FAST! E-mails & texts with no problem or downloading.
Calls are clear, and the web is like going from dail-up to cable......FAST!

Never had a problem with custmore service.
When I bought the Blackberry,Radio Shack activiated it and ported my old Boost # over. I was in & out of Radio Shack in a 1/2 hour with a working Blackberry.Those who said they cant port over old #.....learn. It can be done by Radio Shack or BestBuy.

Cant wait to see what other CDMA phones Boost has in store.

L.A.from26

{ 03/24/2010 }

i'm glad i took the extra time to stop and read a handful of these reviews! from the sounds of it this subsidiary of sprint/nextel aka BOOST MOBILE sucks i was just about to get up and go sign up for their unlimited plan because it sounded soooo good that i complained to my wife about going to t-mobile for my family's phone's (3) and i need my own phone now bbecause i am going to school and need to be in touch with everyone home or not i am quite needed all the time for something , so i don't have time to have a text or call drop or not even reach me at all so once again i'm glad i took the time to read these review's boost mobile sorry you lost another possible client so clean up your act and maybe when i see better review's i might reconsider maybe. p.s. if it sounds to good to be tru it probably is !!!L.A.from26

dont believe it

{ 03/24/2010 }

caution- some postings may or may not be true. Folks from certain companies flames competing products. Usually if folks are happy they don't post.
For prepaid we went with page plus due to coverage area and price. As for customer service had one web inquiry- nice reply and answers within 15 hours.

Zallien

{ 03/22/2010 }

I really love them and they are very easy to handle

Me

{ 03/19/2010 }

I am reasonably happy with the Blackberry Service. It isn't as good as a post paid service but I really wanted email that would work with my company. I don't care about the web.

Marsha

{ 03/15/2010 }

Sometimes it depends where your standing butit works for me.

David Johnson

{ 03/15/2010 }

This has been the worst service NONE OF THE ASSISTANTS SPEAK ENGLISH HOW ARE WE SUPPOSE TO GET SOMETHING DONE THEY PUT YOUR INFORMATION ON THE WRONG PHONE AND CAn't fix it? all because of communication thye don't speak english and I live in AMERICA and cant speak to enlish speaking person at customer service who can help you! What has it come to

Roxy Q

{ 03/10/2010 }

I have had boost for almost a year after being with att for 6 years.

PROS!!: Boost mobile has the BEST customer service ever. Maybe I'm a bit biased after dealing with horrible service from att so long. They know their network is not all that great and credit my account anytime I call to report that I was unable to send text or make calls due to random lapses in service.
-The boost navigator and other apps are easy to use and is cheap.
-phone is affordable
-Great rate! $50 unlimited

CONS:
-network is not reliable. I still have to borrow my husbands att phone when I travel out of the city limits because I'm afraid I'll get stuck somewhere where there's no signal.
-Texts take FOREVER to download and sometimes I don't even get them.
-cant access some common websites like yahoo mail

Me

{ 03/08/2010 }

I really like the Blackberry service so far. I had no trouble getting it activated nor setting up email.

saleens7tt

{ 03/07/2010 }

I think i should of stayed with virgin mobile. Switched to boost yesterday because of the better style of phones compared to virgin mobile. But i am already having the problem most people are with boost..that bieng late text and people not bieng able to call me because a msg says wrong phone number. If this continues for another week, i am going back to virgin mobile. BY THE WAY..VIRGIN MOBILE HAS THE BEST CUSTOMER SERVICE AND I NEVER HAD A DROPPED CALL OR LATE TEXT. They need a better variety of phones...but the servce is outstanding. BOOST..U HAVE 1 WEEK TO GET MY PHONE TO RECV CALLS, THEN I AM GONE.

robby

{ 03/07/2010 }

Boost rocks the blackberry is the. Bom. The. Service is. Supreme.

Grateful

{ 03/06/2010 }

Just submitted a review, accidentally typed "inexpensive mistake" but meant "expensive mistake". Everyone hopes that things will work out well, when they switch phone service. You can't afford to make a mistake with an expensive phone you can't return!

Grateful

{ 03/06/2010 }

I was just about to try Boost, but read all of these complaints first. Thank you all! You saved me from making an inexpensive mistake which I could not afford. If you are paying for texting and web access, you should receive these things. Good reception matters. The phones are pricey -- why buy them if the service you receive is not good? My thanks to the people who run this website, as well as the people posting messages to help others.

Deven

{ 03/05/2010 }

I’ve had the Sanyo Mirro for about a week now on the pay as you go plan. It’s a basic cdma phone. Doesn’t have many bells and whistles, which I’m fine with. I can do the web and im and mms. I used the opera mini and surfing was great. Texting works just fine as well. I’ve done maybe only 20 text msgs so far, and received a few with no probs. And I love the volume level on this phone for the ringers and for when others are talking to me. Nice and loud unlike previous samsung phones I’ve had. I’ve called customer service twice, and they were very very nice to me. The only complaint I have with this phone so far is the call reception, which is the most important thing to me when dealing with phones and phone companies. So far, lots of times, the calls are good and clear. But, there’s been too many times the calls dropped or the calls were too broken up to the point I had a hard time figuring out what the other person was saying. And it doesn’t seem to matter if it is locally or in another country. I got rear ended tonight in my car and called the police department which was only 5 blocks away and the call was very broken up and dropped on me. Not a good time to have those kind of phone reception problems. Made me very unhappy with the phone. I have a international friend who calls me everyday, and lots of times the call is good, especially if she’s not traveling. When I had a phone with cingular a few months back, the reception was always excellent. Sometimes the calls dropped too, probably like with most phones and cell carriers. But with at&t, the calls never sounded broken up, like the cdma phone I have now. I think I’d have to agree with some saying how they think gsm phones with sims cards are better than this cdma phone, or even iden phones. Seems to be a lot of reviews with people having tons of probs with the iden phones. In conclusion, I think I’m gonna go back to a gsm phone. Call quality is more important to me than texting or other bells and whistles.

Big Loser

{ 03/03/2010 }

I'm not a tech guy, But everything I read says that Boost uses the "Ghetto" end of the Iden network. I work with guys that have Nextel, and pay over 100 dollars a month, my phone works just as good.

That thing you here about the Iden network sucking at data is not true. The Opera Mini and Bolt Lite mobile browser are fast and I can get on any website. They should make them their default browser.

Big Loser

{ 03/03/2010 }

I am in South Jersey. Voice. I now have a used i880. At work, spotty like most carriers. For some reason, no carriers works well where I work. At home spotty. Walkie Talkie works everywhere for the most part. Web. Since I installed the Opera Mini, and Bolt Lite, it's fast and works everywhere. I can check my email in seconds. Text. With the i880 is decent. Do I trust it. NO

I had a sidekick for 3 years, that I could not use at work, and was spotty at home. So I can't bash Boost.

Manda

{ 03/03/2010 }

I've heard good and bad about boost. They can't be any worse than nextel.

Joni, how much for your phone and what kind is it? I'd try it out for the right price. :D

garry

{ 03/02/2010 }

to big loser. i am using the i465 and boost told me that is on the iden network. also ive heard the cdma phones are better but i dont trust it and wont waste more money on boost mobile garbage. thats the point they want you to buy the blackberry tet better service. boost=scam artists where do u live big. curious to see where cause u say ur service is good

Big Loser

{ 03/02/2010 }

The one thing I notice from the people that have been writing in is they are using the newer Motorola Boost phones(i465,i856,i776). I wonder if the 2 Sanyo phones work better. They are not using the Iden network. I am using the i880. All things being equal, I have no complaints.

Joni

{ 03/02/2010 }

If I could give boost no stars I would I have never been so angry at a phone until I started useing boost! It's mostly with my texting which I do alot! I'm sick of resetting my phone, turning it off, taking out the battery in hopes I'll get my texts!! Yesterday I didn't get any all day long until 2:30 in the afternoon, and then I got ten of them! And then a friend of mine sent one in the am and I got it this morning at 3:30 am!! What a joke! Boost has the nerve to say something is wrong with my phone!! NOT! I am switching! I am done! Anyone want a phone! lol Lord knows I paid enough for it!

garry

{ 03/02/2010 }

boost latest commercial says they are using the reliable sprint network. first they should be sued for false advertising. second ive spoken to people who use sprint phones and the network and their phones never act the way the boost mobile phones do. download text messages back and forth. what a joke. who are they kidding with saying they use the sprint network. i think they are hurting sprint by saying it cause no way sprint sucks this bad. boost by far is the worst company ive seen!!!!!!!!!!!!

pillow

{ 02/28/2010 }

We bought a boost mobile phone and enjoyed it for a month in prepaid terms, after 5 days of being inactive, somebody already owned our number. Now that's why I called S-U-C-K-S!

Janelle

{ 02/27/2010 }

i have a boost for my bf, i hate it. my only means of conversation with him during daytime, so we dont run daytime minutes up is texting. it was great until about a week and a half ago. he gets most of my text messages, but i get a 1 or 2 messages from him. i know he is texting me because i see it on the boost account activity. and ive called boost and she said i just see your name on texting. ive tried maybe using another email address, but nothing. im switching. besides i need one that can block #s that call too much!

uhartss

{ 02/25/2010 }

Ive had boost for a year after dumping my expensive sprint plan. Boost has been great for money. Just dont get the phones that have bad reviews and you will be ok.

Matt

{ 02/25/2010 }

Just curious if anyone has any experience with the Blackberry. If so, is it any good?

Big Loser

{ 02/25/2010 }

Amy. To avoid the slow download on your text. 1. click on message. On create, click ok on set up. 3 scroll down to download options, set it to automatic. That way when your messages show up. you can just open them.
Web. Try to download opera mini 4. Go to Boost Apps.com look for info on how to download Opera mini 4 on the clutch. There was a how to video on youtube that shows how to download the opera mini 4 on the clutch.

Amy

{ 02/24/2010 }

There's so many wierd and crappy things about Boost. i have the i465 clutch. The main f'd up thing is texting, which is what i do the most of. having to download texts is ridiculous and very exasperating. also, sent texts sometimes take up to 5 minutes or more before they're sent. service is so-so, i get signal most places. the web sucks, most regular sites you can go to on a computer you cant go to on the phone. plus it's as slow as dial-up. my main aggravation is the texting though as i said. i've wanted to throw my phone against the wall plenty of times. boost needs to step it up and start giving a damn about their service and their customers.

Lori

{ 02/24/2010 }

They say that its just $50 but that is not true. It comes out to a little over $54. A lot of times I get voice mails with no missed calls!!?!. When I do need to make a call or stay on the phone I have to go and sit with the phone against my window. If not the call will not go through or it will drop. Many times people will ask if I got there text......and I'm like what text??? Also when you do get texts, you have to download them. Sometimes this is fast and other times it just takes forever ......only to tell you that it failed and can't go through. I'm supposed to have internet access but it doesn't work . It doesn't load the page or just says there was a error. When you call support they tell you some steps to reset it or to type in a special http address. This works once and then longer works after that. So I never use this feature. I'm considering switching to metro pcs but I hear they have a lot of problems too. Ehhh!

SomeGuyFromEuro

{ 02/23/2010 }

This company really isn't bad if your a teenager.

Pros: Great customer service.
Okay service in most states.

Cons: If you travel a lot this company isn't for you. I travel from Louisiana to Illinois, and there is no service from Mississippi to Missouri. At the same time coverage in buildings are non existent. I work for Lowe's and I can't get service inside the building. I'm going to go with Straighttalk because they seem to have a better coverage area.

Marc in the Bronx

{ 02/20/2010 }

Okay I am a flight attendant. I truly love using this service. Its sucks in Bangor, Maine; Alabama; Mississippi area. However it works fine in Guam. I thought about getting straight talk however they rank much worse than boost in quality. I was thinking of going to Straight talk because it is on the Verizon network. I am just hoping I am not trading Boost for something worse

Matt

{ 02/18/2010 }

I had boost with the Motorola i776 on the 50 dollar unlimited plan.

Pros:
You can pay with a check over the phone.

Cons:
Phones are far from user friendly. No alarm clock and menus that make putting your hand into a working blender a more pleasing proposition.

Customer service: See remark about blender above. Horrendous.

About 30% of the time it would not complete my calls.

Texting is AWFUL, AWFUL, AWFUL. Took 2 or 3 days to receive some texts.

They charge you for social sites that you can get FREE on Straight talk.

Works on the major highways, better hope you don't have to go to the boonies with this phone.

Battery life is a joke, my phone would work for a little over an hour between charges.

Final Word:
They were a good value at one time. When Straight Talk came out, I jumped on it and never looked back. If you like the walkie talkie thing, then this is the phone for you, that is about the only reliable thing about this company.

aaron minner

{ 02/17/2010 }

they have goood texting phones

Emmy

{ 02/17/2010 }

I've had boost for about a year now. You get what you pay for! Overall it is great for me because I pay 50 bucks a month for unlimited(53 something with tax). Signal is pretty good unless I get into some remote location. Texting is not so good, I'm constantly waiting for my phone to download texts and to send them. Sometimes I get errors that I can't retrieve them at all. Recently I am having to turn my phone off and on several times because my text messages are in gibberish and I can't make out what they really say... But I do have one of the cheapest phones they have which is more than likely the problem, I've been hearing that the newer ones like the Incognito and the Blackberry don't have these issues. I will be getting the Incognito this week, I don't really care for having to open it every time to see or send texts but if it's faster then so be it. Also, when they say your bill is due on a certain date, they mean it! Mine is usually due on the 17th and by midnight/1am the 18th my service is off until I make a payment.

Nicole Mason Watertown NY

{ 02/17/2010 }

THE WORST SERVICE EVER. TEXT MESSAGING IS TOTALLY LONG FOR NOR REASON. TEXTS DO NOT GO THRU. BOOSTS KNOWS AND WILL NOT DO ANYTHING ABOUT IT. THIS COMPANY SUCKS WEB IS HORRIBLE AND COVERAGE WORST

Big Loser

{ 02/16/2010 }

Hey Brian. How did you download opera mini 4 to the incognito. Did you use a data cable. I want this phone, but I don't want to give up opera mini 4 that I have on my I615

Kim

{ 02/15/2010 }

To those saying boost cant port your number from an existing phone when you go with a new one... BULL. Some of the radio shack, or other stores that sell boost are not able to, but if you buy the phone and call them they will do it for you. I just had my nubmer ported from my i465 clutch over to a Blackberry with NO PROBLEM. The service is great, and no idea what the text messaging delays everyong is bitching about, never have had one problem with texts.

Brian

{ 02/15/2010 }

I switched to Boost Mobile a few weeks ago and it was a great decision. I decided to go with the CDMA side and bought the Sanyo Incognito for $129 at my local Best Buy. The phone itself is awesome, and although not a smart phone it has all the features I could ask for. For $50 a month I get unlimited talk, text, and web. The web access is incredibly fast, just have to make sure you download Opera Mini browser as this will help a lot.

I activated my phone online and it took about 5 minutes. When I activated I forgot to port my number so I was assigned a new one. It took about 10 calls to customer service before someone was able to port my number over to the phone. I kept being told that it was not possible to port a number once I activated the phone. I eventually spoke to someone who was able to do it, so just be careful when you activate if you plan on porting a number.

The service itself has been awesome, and I haven't had one dropped call or less then 2 bars of service anywhere in the Washington DC area. The call quality is awesome, and since this is a CDMA phone, I haven't had one issues with text messages not going through. You don't have to "download" the text messages either like you do on the IDEN network.

I am very pleased with the service I've received so far and will be recommending this service to anyone and everyone!!!

Cyberstoic

{ 02/14/2010 }

I love Boost. Was sick of contracts and expensive service. Switched to boost and never looked back. I have an i856 debut and it works great. Call quality is great and texts appear to be quick, I have not had any problems with texting. I put Opera mini on the phone (from boostapps) and the web is reasonable to use. Customer service, when I needed them, was great.

cindy

{ 02/13/2010 }

i have been a boost customer for over two years and i would not go anywhere else. I get excelent service and have never had a dropped call or anything else people are talking about. My husband went through net 10 and it was on e problem after another from porting his number to being able to receive calls. I have never had any issues with boost, i plan on getting the sanyo incognito this week. I would recommend boost to anyone. And for $500 bucks a month you cant beat that.

steve

{ 02/12/2010 }

be careful if you're an existing customer and try to get the sanyo incognito as the review below suggests. Boost told me they could not transfer my existing boost cell number to the new phone. of course I learned that after I bought it. now I'm stuck with the restocking fee.

adam

{ 02/11/2010 }

all you poeple with 1 star for the beter services the phone you need to get is <sanyo incognito> or the blackberry it works on the sprint network and boost mobile network

adam

{ 02/11/2010 }

ok me and my wife had at@t for 5years the bill was geting to high for us we need something cheaper so we went to boost mobile the.customer care still need a lot of work.thay don,t know how to talk to there customer and the hole time is to long....And finding the phone that you like the....sanyo incognito...i call 53 stors in riverside ca found 2 in chino hills at the rat shack........it works good and services is good for the mony you paid.I $100.00 for two phones...when i was paying $325.00 for 1000 min.s text web two phones.....how?? what would you paid for

Clairetta

{ 02/09/2010 }

We love Boost. Their service is awesome, and since we don't do a lot of texting, it is not a big deal to us to have it. The price is great for us for the service we get. I can call my daughters and other people long distance without ever worrying about dropped calls. We have dropped the phone more than once. It still works as well as the day we bought it. Boost rocks compared to Qwest or Comcast.

Raeshawn

{ 02/09/2010 }

I have had my Boost phone for about 6 months now. At first I liked it because service is only $50 a month. Who can't afford that? I read a review on here where they said, "you get what you pay for," and that it too true! It takes atleast 30 seconds for me to download my texts. Sometimes you have to retry like 10 times, and the texts still don't come through. I'm a texter, so that's important to me. One of my friends just got a Straight Talk phone, and her phone is working out great for her. I text her and she received it like 1 second later. She texted me back, and I haven't received it yet. I'm switching companies.

Heather

{ 02/09/2010 }

I have been with boost for about a year and a half, and I hate it will a passion! I never get my texts..I maybe get them but way down the road!

Jessica

{ 02/09/2010 }

Summary: I was with boost mobile for 6 months, during that time I called AT LEAST 12 times after failing to received numerous text messages OR after receiving messages that people had sent at noon at 3am!!! I received MANY MANY $5- $30 credits to my account for their piss poor text messaging service EACH and EVERY month. They kept apologizing (As per their written statement) Customer service were like robots and NO MATTER what problem you were having they could not help you or even listen to the problem until they read (verbatim) the pre written apology in front of them. Their excuse is that they "ARE SO POPULAR" that they are having a hard time accommodating the HUGE text messaging demands. It was after my Father was in the ICU of the hospital and the only way that my family members were allowed to contact me was via text messaging as speaking on the cell phone would interfere with the medical equipment that was keeping my Father alive. At 2:30pm yesterday my Father passed away My mother sent me a text to my boost mobile phone and I received it 6 hours after he died. I missed saying goodbye to my Father because of these Bastards!

steve

{ 02/08/2010 }

I wanted to like boost mobile, I really did. But you get what you pay for. I started with the 50 dollar unlimited plan. They ported my line in no problem. Then the lack of text messages began... and continued for a number of months. Then I tried to switch to the new Sanyo 3g CDMA phone... and they couldn't switch my number. The customer service person said they could switch it if I lived in Texas. That doesn't help me. Now I have to return the phone and pay the restocking fee, but Boost credited 5 dollars to my account, which is 1/4th the stocking fee. Thanks for nothing Boost.

spomp

{ 02/07/2010 }

I have had Boost for over a year now both me and my wife have the i776. We have had some of the problems the others have but no where near as bad as some have claimed. I think for the price and keeping in mind you are on the Nextel network the poor coverage can be expected but for the cost and commitment of a 2 year plan and being able to drop it without penalty the trade off for me was worth it. I would like them to improve coverage but most areas I travel to have coverage. Not a lot of major problems for my point of view.

Wally , Chicago

{ 02/07/2010 }

boost mobile just started a new serivce under the sprint network and there going to kill the competition , you can get sprint 3g serivce for 50 dollars a month and they even have a new blackberry everything unlimited including data for 60 a month , every other company you get a bb with your going to be spending over a 100 a month on the plan , im getting a boost

oz

{ 02/06/2010 }

DONT DO IT OR U WILL REGRET THAT
horrible service people have to call 5 times before trying to communicate and im not even going to mention the text messages

brian

{ 02/05/2010 }

also i forgot to say i called customer service all the time. and everytime they would lie and pretend nothing is wrong with the service. everytime i called in they wanted to reset my phone (thier was 2 ways to reset your phone)and 1 of the ways i lost all my information because the said "it was the only way i would fix the problem" it never fixed the problem. if you thinking about getting boost DOOOOOOOOONTTTTTTTTT DOOOOOOOOOOOOO ITTTTTTTTTTTTTTTTT PLEASE NOOOOOOOOOOOOOOOOOOOO TRUST ME

brian

{ 02/05/2010 }

boost mobile is garbage.i will explain the only good thing about boost mobile. i got great reception where i live in ohio. i could pretty much call anybody anywhere. BUT sometimes when people tried to call me it would say "searching for subscriber". so about 15 percent of the time people would try to call me and i wouldnt even know it. the internet is slower than dial up. i have to download text messages which takes FOREVER (10 seconds all the way up to a minute or 2) if it even lets me download it. i would say 3 out of 10 times it wouldnt let me download the texts. AND THATS NOT EVEN FOR PICTURE MAIL, its for a simple regular text. i would say 5 out of 10 times i couldnt even send a text. most of the time if i was acutally able to send a text the person wouldnt get it for about 2 hours and sometimes even 1 or 2 days later. the people at customer service seem nice IF I COULD only understand what they are saying. they have only over charged me twice but to be fair they fixed the problem. if i was you i wouldnt go through boost. the phones are like kid phones. they cost alot but are junk phones. avoid getting boost. almost everybody has had the same problems with boost mobile in EVERY single review i have read. i am no longer with boost and i suggest DONT EVEN THINK ABOUT GETTING IT if you were thinking about going through boost.

joe

{ 02/04/2010 }

if i could rate any lower than 1 star i would.... i've never seen a service have sooo many dead spots! i live in nashville, so they are supposed to have decent service here but the coverage map lies... after i left the store, i checked my bars while driving home. i should've seen it as a hint when the phone didn't even have 1 bar in the sprint store! while driving home (on the interstate) i had decent coverage... but the bars were going up and down constantly.... as soon as i go into any buildings my service dies! people are always asking me to repeat myself! they said i sounded like a robot and then couldn't hear me at all. not to mention, when someone finally did call me, they said they were trying for like 5 minutes to call me and it wouldn't go through! i was at my house and my phone was on the table where it gets full bars! whats the use of having a phone if no one can call you! this happen multiple times and that's not the half of it....if your a frequent texter then run away! the way their texting works is like picture messaging... basically, instead of sending the texts over normal cell service, it connects to the internet for simple texts!!! and this wasn't on my phone, i got another one from best buy (the clutch) and it did the same thing... the problem with this is that it takes forever to send a message and they don't always send! plus, it depletes your phones battery so mine only lasted 4 hours with minimal use!!!! ridiculous!!!! this also wasn't a problem with my account, i called in and they said since the walkie talkie forces their phones to run on a different system, their texts have to be sent over the web. i never even used the walkie talkie... also, i would send texts, and it would say they sent, but guess what... they didn't! my girlfriend thought i was pissed at her!!! i tried to send messages to her for an hour and she didn't get any of them!!! and if you look at their coverage map, it's the skimpieest thing i've ever seen! they have the worts coverage, worst phones, worst costumer service, worst phone service, and worts reception! i don't know how they stay in business...

GO WITH STRAIGHT TALK! they are sooo much better!

Jesse

{ 02/03/2010 }

I Love Boost Mobile! I got the Sanyo Incognito (SCP 6760) phone and I love it! Way better than any other prepay company!

Ann

{ 02/03/2010 }

I used to Love Boost prepay and then around the middle of January 2010 I don't know what they did but no one's boost phones will work in the area we live in. All of us paid for nice boost phones which we can no longer use we are having to go over to other cell pre-paid companies to get service. Boost Customer Service DOES NOT CARE THEY WILL NOT HELP US WITH THIS PROBLEM. I have spent many many minutes on the phone with several employees of Boost wireless and none of them seem to care that the phones don't work in our area anymore and want give us a reason why. I wish someone would get Boost attention and tell them they need to do something about it. wish i could put zero. On January 13th of 2010 is when our problems started all of our phones said no service and stayed that way untill now, several times when I called boost they just hung up on me, PLEASE GET THE BOOST PROBLEM FIXED OR GIVE ME MY MONEY BACK FOR MY PHONES.

LEANN

{ 02/02/2010 }

I WOULD NOT GO WITH THIS COMPANY-I HAD NEXTEL FOR 10 YEARS AND NEVER TALKED TO CUSTOMER SERVICE AS MUCH AS I HAD TO IN 2 MO. WITH BOOST-AND MOTOROLLA- THE EARPIECE WENT BAD AND THEY TOLD ME THAT WAS NORMAL FOR THE PHONE-THEY WILL FIX IT BUT YOU HAVE TO MAIL IT IN FOR 10-15 DAYS- MY INTERNET NEVER DID WORK NOR MY BLUE TOOTH-ITS BEEN A LIVING NIGHT MARE. BIGGGEST MISTAKE EVER- DONT BE LIKE ME AND WASTE YOUR MONEY. ITS NOT WORTH IT. I AM OUT 300.00 FOR TWO PHONES AND A MONTH OF MINUTES.

Judi

{ 02/01/2010 }

This has to be one of the worst phone services I have seen. The phones are horrible and then in order to get a text or to send one it has to go through a download that takes forever. Not worth the hassle. To top it off there has been many time that the person didnt receive the text or I didnt get a text that was sent to me. I had bought the Boost phone when I got on this plan which was able to get on the web which I pay for. The only web pages I can get is to get to a boost site or to buy a feature. Like I said, its not worth the hassle. Big mistake I made getting this phone and the plan.

DirtPimp

{ 01/30/2010 }

Horrible coverage and call quality.
Slim phone selection.
Annoying "hipster" customer service. Yo Yo
Data is so slow it is unusable.

robert l

{ 01/30/2010 }

Excellent phone area coverage its way better

Ash

{ 01/30/2010 }

what kind of company doesnt let u talk and txt at the same time???? i cannot receive any msgs while on the fone. what if there is an emergency??? that is just plain ridiculous. the 3way doesnt even work correctly. boost needs to get with the program because it is sure to lose many customers as it is now.

daimae

{ 01/30/2010 }

I wish i could put zero. On January 18th of 2010 my husband phone said no service and stayed that way for over 10 days and boost hung up on me, called me a liar, and on several calls I was called a bitch. To make up for it he was given a $5.oo credit and $2.97 of it walked away. Some people i talk to were Levi, Jesus, Carlos, Daniel, Katherine, Ursala, Angie, Leo the list could go on. Jesus was the only one out of those people who took time and at least acted like we mattered. We no longer will use boost.

Eric J

{ 01/29/2010 }

Frustration, Frustration, Frustration. Customer service is not in this country, I called 13 times in 1 day, no exageration. Between activation, fighting for a refund, and the language barrier, dialect more than anything, It was a trying experience. I would rather have a flat in the Seattle carpool lane. The internet was 5 times slower than dial up. The people were friendly but, they were not into my internet, emial, sending and coverage problems. It seemed to be unhuman and scripted. All in all, I believe they are caught up in the big corporate picture and have forgotten you and I. Please take the time and do research. This is a company about money, not evolving or progress.

Vic Boston, MA

{ 01/29/2010 }

HORRIBLE. If you want a crappy phone this is the way to got. I have used the service for 8 months and hate it. I live in BOSTON , not near Boston but in the center of the city and the reception at my apartment is near zero. Text messages sometime show up two days later. Technical support a waste of time. You will be better off getting any other plan than using Boost Mobile.

Scorpio

{ 01/28/2010 }

Boost "pay as you go" service appears to be a ripoff... If appears that if you don't add money to your account at least once a month, you will start getting fake text messages, fake ptt chirps, and fake phone calls.

I think boost may be behind all these fake communications just to rake up charges. Has anyone else had similar issues?

danny

{ 01/27/2010 }

i have been using boost mobile for a little more than a month now and i've came close to throwing my phone against the wall a few times. i get disconnected every day.. it takes anywhere from 30 seconds to 5 minutes on average to recieve or send a text and people tell me they call my phone and it goes straight to voice mail. this is the worst phone and service i have ever had.

chloe

{ 01/25/2010 }

I WISH THERE WAS A ZERO STAR OPTION
i got this plan because i thought it would be a great deal but with such a crap phone (i776w) that was a massive downgrade and even worse service (very frustrating to try to talk to a real person, extremely slow "downloading" of text messages, slow sending of texts, dropped calls at least twice a week, terrible reception, etc).

my speaker went out yesterday and now i have to use speakerphone on every call to hear.

bottom line: P.O.S. PHONE with CRAP SERVICE & CRAP CUSTOMER SERVICE.
perfect for someone who never uses a phone. waste of time for everyone else in modern times.

k

{ 01/25/2010 }

the service isnt the best, the phones are crap( my first one broke with in a week- the board was fried) my second one is now broke, and a new one is wayy to much! and the costumer service is horrible!!

mike

{ 01/24/2010 }

I have boost and I don't like some of the features. The web, You can not look up anything. It will take you some where you don't even want to be. It is more like a dateing phone then anything. Taking a picture, you have to make sure there is alot of light. text messageing is ok except there are alot of messages that u can't download.

Stacey

{ 01/23/2010 }

The coverage I got with this phone is non-existent. Even when I had bars showing on the phone I didn't get calls, texts would take ages to go through and I got disconnected regularly. Their customer service reps are the most unhelpful bunch I've ever had to deal with.
I have switched to Straight Talk in the meantime - 5 bucks cheaper and a whole friggin lot better!
Boost is a waste of time and money.

Will

{ 01/23/2010 }

I relocated temporarily to an area where there is no Boost service. The closet city Boost serves is about 30 miles. When I first arrived here I was able to SEND and RECEIVE calls on my i465 Clutch for several days. Now I am getting No Service and cant make or receive any call. Why was I able to when I first arrived but unable to now?

kat

{ 01/21/2010 }

text messages sent/received took forever. so did internet. i called the company 5 times in one month and they didn't fix the problem. in fact just called them two more times today and one of there techs had me do a reset and it erased all of my contacts so now i have nothing. they said sorry and that's it. no customer satisfaction, no kind of credit. no anything. i spoke to two techs and a supervisor. they also changed there call care number. now you have to jump through hopes to get a real person on the phone and it isnt even a real option unless you choose several other options. then it's magically tacked in on the end. and it's not like its the phones that make the service suck. i have the new motorola i465 Clutch. i am fed up with Boost and am currently looking for another provider. My best advice is unfortunately STAY AWAY FROM BOOST MOBILE. THe cheap 50 buck unlimited plan sounds good but it really isn't worth it because of the slow internet and text response and sending times. also service randomly goes out even though the website map says the areas are saturated with signal

Mark

{ 01/21/2010 }

I am a Boostmobile customer an I got one big concern about Boostmobile coverage plan if you lose or break your phone.I had cricket service for 5 years and every time I lost or broke my phone cricket would give me a new phone for a small fee.However Boostmobile does not give you a replacement phone when you lose or break your phone,I think thats is a big rip off because who wants to keep buying a new phone everytime you lose or break your phone.However I think I am going to switch back to cricket if Boostmobile does not fix this problem soon.