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View All Boost Mobile Prepaid Cell Phones Consumer Reviews
Average rating based on Consumer Reviews Reviews by users:848
Beware of the autoboost. I was supposed to have 6 on time payments by now for the shrinkage plan, but the last 2 times, they charged my CC a day late.
I've had boost for a few years now. Initially it was great but lately the phone kept dropping calls so I changed to Net 10 only to find they have horrible reviews also
Coverage map does not reflect reality. And like those above has said, Customer service Sucks. You have to request a refund prior to porting number over to another carrier. But if you request a refund your account gets closed and you can't port the number. Catch 22. Avoid Boost Mobile at all costs.
Chicago area. Dropped calls so bad I went back to full service US Cellular.
A few more $, but it is reliable,
If you live in the Amarillo,TX area DO NOT choose Boost Mobile. The service is constantly dropping 3G to 1x (Turtle speed)so trying to connect to Internet is a waste of time. The call quality is also poor. Customer service was friendly but all they want to do is reset your phone back to factory settings which means that you lose your apps and have to restore. The rep said that they would escalate the issue but I never recieved a call back after that. While I can't prove it nor will they admit to it I think they throttle you down when try to connect to the internet via 3G regardless of the amount of usage. I picked Boost because I thought they would have a good network backed by Sprint but I was wrong.
I agree with all that their customer service is awful. My credit card expired and I called 7 times to get the expiration date changed and each time the CS person told me it was updated but it wasn't. Then I got a text on the 29th that they had taken my 8-1 payment from by credit card but they hadn't. On the first they still hadn't taken the paymebnt so I had to go to a Boost mobile store to have them pay it. When they did, they confirmed that I was NOT still on the auto pay like I was told I was.
Also, my ZTE warp won't charge or keep a charge most of the time and the 3G rarely works - my internet wokrs better when the phone shows 1x instead of 3g.
By the way, the way to reach a live CS is to put all "0"s for your phone number
I have had Boost Mobile for approximately two years and have had to try to get the debit card straightened out for the same time frame. They keep telling me that my debit card is expiring(I've gotten this message for two years). I have contacted customer Service at least a half a dozen times to try to straighten this out, with absolutely no satisfaction. Their CS is terrible, their people either don't understand English or just don't care. Radio shack, is no help what so ever. I'm going down today and change phone companies. Incidentally after two years I am still told that I don't qualify for their shrinkage plan, yet they get their money out of my account every month!
I have a boost phone and it went out and had a warrenty on my phone but my phone is my landline and at first they were going to send me a complentment phone when i called to find out where my phone was i was told that i could not get one and was left without a phone
Sprint is shutting down the IDEN network. Sprint apparently warned everyone - Boost has not. All the reviews you see with people who think their service downgraded because their shrinkage kicked in? IDEN phones and Boost hasn't bothered to tell them.
You shouldn't have to do web searches to figure out why you lost service. When I called them, the service rep told me I should have known because "everyone knows about it".
They gave me a code for 75$ off any CDMA phone valued at over 100bucks...but the code doesn't work. Of course, they'll only discuss that with me by phone..and there's no longer any IDEN service in my area.
Do not pay for overnight phone delivery, BTW. They claim it will ship the same day if you order before 4pm Eastern...it ships the next day even if you order at 9 am Eastern.
Pay for overnight Thursday morning, you'll get it Monday afternoon. They will not refund your money.
Boostmobile is great in the beginning when you pay the initial rate but as soon as your payment starts to drop so does the service... I had awesome service for about a year and now I very seldom get service... Especially at home..
Boost Mobile is the best phone i have ever had even with the ZTE Boost Phone. I love it!!!
I had boost for over 3 years. My shrinkage was down to 35.00 and I had to keep calling them to get the credit as they try to rip you off. I bought a new phone wanting to transfer my account over but with a new number... she said not problem. I wanted to keep my shrinkage. No problems she said.
ALthought you can hardly understand them as most of them have broken english. Here to come to find out she created a new account and I didn't get my shrinkage and service went back up to 50.00. Talking to the jackasses is useless. Customer service is dishonest, liars, and the program is a scam you out of your money. DON"T TRUST THEM. WATCH OUT FOR THEIR TRICKS... VERY BAD COMPANY LEAVING MUCH TO BE DESIRED!!!!! THERE ARE MUCH BETTER COMPANIES OUT THERE... WOULDN"T RECOMMEND BOOST TO MY WORSE ENEMY.
OH and customer support said: "let me tell you how this service works" I told him your not telling me a think your all liars, I had this service for over 3 years and I certainly know how it is intended to work and hung up on the stupid ass who can't even speak english.
Don't get Boost! They are changing from their IDEN service which will be eliminated next year. You will have to get a new phone. You might get 30 dollars back. I spend over 300 for my phone. They don't offer android service for the pay per minute plans. I paid nearly 400 dollars a year ago for my phone. If you are on a pay per minute 10 cent plan you have to go to the 20 cent rate and you will no longer have android service. I really liked them before these changes. I'm tired of hearing them tell me, "sorry for the inconvenience". They are still in business so I expect to receive the same service and not have them pull the carpet out from under me!
Love Boost. Down to the minimum $35 monthly unlimited! Went thru a few issues with my phone, bought a temporary replacement and they charged me an extra $5 for the Android...but we got that fixed. The "grandfathered" me in to the plan I have had the entire time.
A few phones have some real issues...but it's the phone itself. Pretty content with the Galaxy but can't wait to try out the HTC Evo!
A few dropped calls, no big deal. A few areas with poor service...just like any other carrier! No one has 100% coverage!
The problem I've had with Boost over 26 months is the dropped calls or 'blanking out' for 10 seconds which causes my business contacts to hang up. I had to buy a cheap day-pay phone for real business calls on AT&T. It's kind of ridiculous. Switching, upgrading - I've used 3 phones on Boost, each worse than the cheaper phone before it. So, finally I'm giving up on them. Radio Shack is polite but hopeless in giving guidance. Decent low-priced company, customer service about what you'd expect, but the blipping out of calls and their poor phone quality is impossible for conducting business.
Have had the service for a while. Everything was fine while I was paying for the reducing payment plan. As soon as I reached the lowest payment the service has gotten terrible. I receive voice mails and text messages the next day. I have to go outside to get service and then its terrible. I talked to a Boost rep and all I got was they were sorry. I'm switching as soon as possible.
Let me tell you. Be careful what you say when sending an email to boostmobile. If they don't like it, watch your airtime totally disappear - no kidding. And this was for something that was basically minor - a deletion of an option. So make sure your airtime is low before sending an email with negative content. Customer service is a coin toss - some reps are accommadating and courteous, others not so much and some will hang up on you. Some reps think they own the company. Beware, they put their on personal notes in their system about customers. Boost Corp are pretty much control freaks. They delete/disable certain phone features that would benefit the customer. If you don't use your phone for a month, you can't access "my account" from your phone. You then have to use a computer to access your account to make changes; afterwards, your account is accessible from the phone. PROs: The ability to easily switch plans by using "my account" options. Overall, the rates are probably the best bang for the buck.
well I have had boost for 6 month i have had nothing but dumb ass help me serves is OK but i don't get my text and when i do is alot of then sometime i miss call well i am think about suing
I was with Boost Mobile several months ago, but decided to go with Verizon so that I can try out the new iPhone 4s. After deciding I didn't like the iPhone, I sold it and came back to Boost.
I have now been with them for 3 months, and am using the LG Marquee. It's been great. Because they don't manufacture phones, or provide their own networks, you can't really blame them for technical difficulties. They buy minutes from major networks and sell them to you.
Never had a dropped call or late text messages. Data is always good, where coverage is accessible.
Only complain is that $55 is a bit expensive. They have shrinkage which will eventually drop your plan to $40/month, but Virgin Mobile has the same phone, same network, for $35/month off the bat.
Ordered phone directly from boost site and paid extra for overnight express delivery.....phone did not even ship for 26 hours. Trying to get a refund for overnight delivery charges but no luck yet.
DO NOT PAY FOR OVERNIGHT DELIVERY.
I am on boost unlimited with shrinkage plan new lg marquee since feb of this year and the only issue i guess is the robots on the custumer service lines. Other than that the phone is fkn amazing all downloads calls and texts work with out flaws im in LA and service is great plus my lg marquee is (rooted) so it works even better than stock. Peace to all and be patient after all its a digital world and its gonna have its flaws until we get it right!!!!!!
I would give boost one if I could they are horrible. The only way to get a live person on costumer support is by pressing 88 which is the the dealer department and it used to be you get a live rep right away after pressing 88 a whole bunch of times but now they got it so the only way to get to a live person is now by entering some ID number before they will transfer you. Then if and when you do make it to a live person they are about as helpful as talking to your account about boost mobile service. Every question you ask they need to transfer you to a different department to answer it and they all seem as if they could give a flying hoot if your helped or not. Oh while I am thinking of it the number that I been using after I press 88 to get to a live person when it asks me for an Id I put in 0421 or something like to get there.
Also I had pay my bill on time for a couple of months and they dropped my bill down five dollars which is a good thing but along with it they changed my bill date which used to be on midnight on the fourth to what is now a whole 24 hours which is midnight on the 3rd of every month and they did this without telling me and when I called and spoke to one of there many wonderful costumer service people they tried to tell me it had always been on midnight on the third and after about fifty times trying to explain it and many hang ups and call backs later I gave up. So for paying my bill on time and doing what I am suppose to I get docked a day thanks boost. Then today I was on the phone with the people trying to figure out why my bill which has been sixty dollars the whole time since I gotten the first five off the bill was the automated payment guy trying to tell me that my total for this month was going to be 64 instead of sixty and I was given everything as too why except reasonable costumer support and solid reason for this new extra charge of 4 bucks. Again thanks boost you rock.
there service is decent in most of la but since I have been out here in vegas it is a little sketchy and there where even times in la county areas the phone got nothing and holding a call was impossible. There are also times when for some random thing I get kick off a call even when in decent service area.
Also it is a huge headache every month when I go to pay the bill and usually takes me two times to do it because of how freaking anal there payment system is and it is all atumated there is no live person just like there normal support for paying costumers no way to speak to live people. Again thank you boost for all the joy and ease and care you make feel because I am your costumer.
If I could give this horrid reach of a cell company a zero I would.
iv'e had a boost mobile phone since december of 2011, and it was working fine until april 2012. The 3G internet service stopped working for nearly a month, I could only recieve calls and text messages. The phone's 3G then worked for like 2 weeks and then stopped again. It was very very slow, like a slug. Only sites like google and facebook would load! and it took like 5 minutes to load them wtf! No games would work anymore either! I used my phone to tether and I still do and believe me when I tell you that ABSOLUTELY NONE OF MY INTERNET GAMES WORKED, OR YOUTUBE VIDEOS, JAVA APPLICATIONS/CHAT WEBSITES WORKED AT ALL!!!!!!I called customer service like 10 times and there was a problem in my area, and they were fixing it....It took a whole 'nother 2 weeks to fix it.... So then my phones 3G miraculously worked after another 2 weeks..and has been working good aince the beginning of May. Now it is june, and on June 1st(yesterday) My phone's 3G has become slow again, and everything takes forever to load. This may be a good deal on the price of unlimited service, but tbh this is the worst service ever :( and I wish my phone service still worked like it used to in the winter. btw I have a SASMSUNG GALAXY
After reading decent reviews, I decided to give Boost mobile a shot. However, after having the service for 2 months, it is obvious that I made a huge mistake. If you can even get a signal, it's so weak your phone is useless. Sending basic texts causes my phone OS to restart, if they even get sent at all. Customer service is outsourced to India. Spend the extra money to use a REAL network. Otherwise you will end up with the same regrets.
" BlackBerry and Android one, which costs 3 dollars per day. "
Android Daily plan is actually 2 dollars a day.
I have a Blackberry and have had stellar service, I use it for my work. I can count on one hand how many calls I have dropped in three years. I am on shrinkage DA BOMB! I pay $45.00 for full Blackberry service! It is great in Atlanta, Decatur, and surrounding areas. Oh, if you make a late payment the best part is that you only lose that one month on your time! you don't have to start over, just pick up where you left off. I was never late, but know someone who was and they were back on track in another month. Customer dis-service is still pretty bad, but for the price....eh, I'll take some frustration.
I was with Cricket for 9 years, then switched to Boost to try out their shrinkage plan. HUGE MISTAKE!!! I purchased the ZTE WARP - beautiful phone TO LOOK AT, cause that's pretty much all it's good for. People call me and the phone doesn't ring...people text me and the texts don't come through until HOURS later! This has been a MAJOR problem, as my son can't get in touch with me when he needs me. When I call someone, the calls drop or fade in and out. Now, I can only hear people on SPEAKERPHONE!!! The internal earpiece no longer works. I stumbled onto this site, because I am currently surfing the net to find a new service, or I'll probably go back to Cricket. Soooooo disappointed in Boost. No wonder they have SHRINKAGE - they should shrink the payment to $1.00, cause that's the most I would ever pay for this service again.
I HAVE $65 PLAN I CALL EVERYWHERE, EUROPE, LATIN AMERICA, ASIA, IS AMAZING WITH JUST $65 PER MONTH... TEXT WEB FAST 3G I WATCH NETFLIX ALL THE TIME ... IS JUST SAVE MONEY BE SMART AND BE FREE, 311 411 AND OF COURSE 911 BUT I WAS WITH VERIZON W, THEY CHARGED ME FOR TETHERING BOOST M, DOESN'T, INTERNET OR DATA PLAN, BOOST DOESN'T, INTERNATIONAL PLAN WITH VERIZON OVER $2.00 PER MINUTE R U KIDDING ME?... BOOST DOESN'T CHARGE ME FOR THAT!!, PLUS VERIZON TEXTING PLAN... WTF? THIS PEOPLE CHARGE FOR EVERYTHING.. BOOST DOESN'T CHARGE FOR THE IS INCLUDE,.. ALSO VERIZON CHARGED ME 411 CALLS $2.00 PER CALL WTF?? .. PLUS THE FUCKING CONTRACT .... NO WAY ... BOOST IS THE BEST... TETHERING WITH MY LAPTOP ANYWHERE IN USA IN MY CAR AT MY JOB FAST INTERNET !!!3G... CALLING MY FRIENDS ANYTIME I WANT AROUND THE GLOBE, TEXTING PICS INTERNATIONAL TOO... CALLING ALL THE TIMEEEEE... JUST $ 65 DOLLLARS NO MORE THAN THAT $ 65 PER MONTH SAME QUALITY CALL LIKE SPRINT OR I THINK IS BETTER CUZ BOOST IS USING THE OLD SPRING ANTENNAS WHO I BELIEVE WORK BETTER THAN SPRINT NEW ANTENNAS ... I HAD SPRINT 2 MONTH AGO TO C THE DIFFERENT BUT WAS TERRIBLE RECEPTION, LOW BAR ALL THE TIME, POOR SIGNAL, THEY CHARGED FOR EVERYTHING LIKE VERIZON... SO I STAY WITH BOOST MOBILE .... IS JUST AMAZING .... ANDROID MARQUEE LG ...
Boost has the same coverage than Spring, if you want a great cellphone get it in another place, I have been in boost for 7 months now, no problems, some time I lost coverage but well I think that happen.
IF YOU WILL CALL THEM, FORGET IT, YOU WILL JUST HEAR A COMPUTER reach a LIVE PERSON WILL TAKE YOU NO LESS THAN 30 MSNTS.
OMG!!!!! BOOST MOBILE HAS THE WORST PHONE SERVICE OF ALL TIMES! CALLS DROP ALL THE TIME, ITS A REAL PAIN TO GET TO A LIVE PERSON ON THE PHONE WHEN YOU CALL CUSTOMER SERVICE. THE AUTOMATED SYSTEM GET AN ATTITUDE. ?????? AND DON'T EVEN GET ME STARTED WITH THIS TURTLE SPEED INTERNET. SO I GUESS TO SUM IT ALL UP.. I WILL BE CHANGING MY SERVICES.
calling 411 is no use with this boost, you will never get the information you are seeking and the system for voice prompts never understands anything. when tryimg to reach customer service you get the run around unless calling to report a lost or stolen phone, that is the only way i ever reached anyone since owning phone for 2 1/2 years. besides that i am constantly calling in to remove added features off the monthly bill of $50, which increases ten bucks for whatever reason and i am the the only user of phone. will just accept loss and move on, not worth headache at all.
I did not notice the ratings and my previous post inadvertently rated Boost Mobile three stars. WRONG! I will rate Bosst one or less than one stars for the service.
I transferred from Cricket Android to Boost Mobile Android about three weeks ago (April 2012). BIG MISTAKE! I left Cricket because it would not let me call my home Majicjack number. Now, Boost calls the number, but I cannot get network service most of the time. Sometimes, after twenty minutes in one call, I will wait about that time to have network for another call. Terrible rationing of capacity. Note that I am actually paying more on Boost now...paid $63 compared to $58 at Cricket. And I also paid $150 for the Samsung phone, which I rate below par compared to my Huawei cricket phone. I am shopping for another Prepaid service now...preferably T-Mobile. This subscripton has been an expensive gamble for me!
Worst service ever!!! Stay away from Boost Mobile. Dropped calls, no reception, and no notification a voicemail has been left are just some of the issues. The customer service is horrible. You get what you pay for. I live outside the metro NY area, you'd think I'd have some consistent phone service???
A truck driver that dropped Nextel$150/mo for Boost and couldn't be happier. $50mo unlimited everything? I have great service, own the prevail, and now have my mom using boost. Don't be discourage by folks that live 200 miles from any cell tower, Boost is good!
Not very happy. My tmobile contract ended in feb in i decided to get boost. I got a android phone samsung galaxy prevail. I pay $55 a month the 3g sucks its super slow then speeds up then super slow. cant really enjoy the apps becaus the stupid 3g if u can even download one. it takes liek 30 mins to download one 1.3mb app SMH. virgin mobile 3g speed as better if i would have know they have android phones now i would have gotten virgin mobile plus there plan is cheaper.
Boost customer service is the worst in the entire world!! My blackberry phone hasn't worked in 21 days and I have called Boost 14 times! They just transfer from one department to another. I have spent at least 4 hours on the phone with idiots at Boost trouble shooting the phone. They make you take out a "Ticket" for tech problems then they are supposed to call you back in 72 hours - I have been waiting 6 days and the "engineers" never call.
Wow! The money my family has saved by switching to Boost Mobile from at&t and Verizon postpaid...cut my family bill in half and have unlimited everything. Boost Mobile only makes sense for the Monthly Unlimited plans with Shrinkage. Do not do their daily plans as they are far too expensive. Service coverage is very good where I live, work, and travel. I have not had any issues, and have not needed to speak to a live customer service person for any of the 4 phones our family has. Using them for a year and half, and very satisfied with the overall savings, coverage, and unlimited talk, text, and web.
I have had Boost for 6 months. I have the $50 a month unlimited plan and I have to say I'm very happy with their service and haven't had the problems that some are describing with drop calls or no service (but I live in the greater Los Angeles area). The reason for the 3 stars is customer service. I've only used it a couple of times, but it should be much easier to talk to a live person.
when it works, and when you can get a signal, and if you never ever need help, it's no better or worse than anyone else. "free 411" is a joke. it's an automated robot voice recognition machine, that does not recognize anything. most business listings are not in the boost mobile 411 database. it's just beyond a joke.
customer service is what's so horrible. they are so deliberately awful and antagonizing. they do not speak english. the people that work at the bricks and mobile boost mobile store dreaded having to call customer service for me because i could not get customer service to register a new credit card. you are supoosed to be able to do that online, but boost mobile website is a joke, it is almost completely unusable.
it's cheap, but it's just not worth it.
I purchased what seemed to be a nice $80 phone from Radio Shack and got a $50 unlimited card with $5 international added... I was assured according to Boost Mobile system that my address would have service before I purchased the phone. I get home and used the phone all of 10 minutes as the phone would only hold a call and drop it in 2 minutes flat. I got the phone purchase refunded but their minutes are non-refundable even if their info is inaccurate so it is their word against yours! I paid $55 for a card that I had all of ten minutes that dropped calls! Upon calling customer service you can NOT talk to a live person it is all automated in which they only say purchases for air time is non-refundable....I stress make sure that if you buy minutes that you have service in your area regardless of what their computer says because their info in not accurate!
I was with their 10-cents per minute pay as you go plan for 2 years and found it "acceptible". The new 20-cents per minutes is a rip-off. Missed-calls etc. I don't recommend.
i just think it is what you are wanting. for me it is just a phone for my family to get me when i am not home. i have nothing fancy. and i add about ten dollars every three months.it started when i worked about 30 minutes out of town. as a caution.i am not big on texting.cant figure it out
on my phone.so i am wanting to upgrade my phone. but not wanting to pay any more for service sence i only add about 10.00 every few months
If you're looking for good smart phones with good rates, check out Boost Mobile. The LG Marquee is one of Boost's newest and better phones. But if you want good customer service to go with that, look elsewhere.
In my case it took me 2 days to activate a phone due to customer service's requirement to only locate my 4-digit password by calling my old phone. I had lost my password and they had no other way to find it and unable to activate it.
The other problem was that when I contacted billing to start service they said it would take one hour to have my phone working. I called 4 hours later and they informed me that the previous agent had not "restored" my account. The phone worked shortly thereafter.
Boost's best feature is its "Shrinkage" plan. For $55/month, you get unlimited Internet, voice email and text messaging. For every 6 months you're with Boost, the rate drops $5. After 6 months the rate is $50, after 12 months the rate is $45 and after 18 months, it drops to a very attractive $40/month!
The LG Marquee actually has lots of good features, a large 4.1 bright Nova display, sufficient memory, good touch sensitive screen and more.
It's interesting to note that most of the reviews on this page are either 1 or 5 stars (leaning on 1 star). That should tell you all you need to know!
Boost and the phone manufactuer ZTE both get 0 STARS from me!!! They are absolutley AWEFUL!!!!!!!
PLEASE READ THIS!!! I purchased the ZTE warp on 2/23/2012, only 2 1/2 weeks later for no reason after I had it on the charger I turned it on and my screen was blank. I was like "wtf why is this happening?" so I took the battery out, put it back in and tried again and the same thing. After trying numerous times I now know it's a manufactuers defect and the next day I brought it back to the store where I got it and the douchee rude sales guy tells me there is absolutley nothing he can do and he gave me a number for boost mobile custtomer service and for ZTE. So now I'm pissed, I need my phone and I just bought it so I should have been able to do an even exchange. So I call the number he gave me and its all AUTOMATED!! you cant talk to anyone so I tried calling the number to the phone insurance carrier and they finally got me in contact with a rep at boost. I explain my whole situation to her and she tells me to call ZTE but boost would send me a temp replacement phone at no cost that I could use til ZTE send me my new phone and I would get it within 7-10 buisness days. Ok fine.So I then call ZTE who's freaking call center is in India!!! You can't talk to anyone in America!! The 1st 2 people I get on the line I could not understand at all. I tell him "now I only want to talk to someone American or someone who speaks english because no offense I cant understand you or the lady I just spoke with". So He gets me on with someone who still has an accent but I can understand a little moore. I explain everything to him and now I am just so pissed he tells me I have to send my phone to them, they look at it and if it needs to be fixed they fix it. That would be ok I guess if I had it for a lil while but I only had it for 2 1/2 WEEKS!!! I should get tje same model brand new because that is what I paid for, not for a broken peice of crap! I am now insisting on speaking to a manager or supervisor and after arguing with me for like 15 min he then tells me "our management does not talk to customers." (his exact words!) Are you f'ing kidding me???!!! So I hang up cause Im so pissed. The next day I was thinking I dont want to deal with it anymore so I will just settle for them fixing it. So I call the stupid call center in India again and arrange for that. Well now STUPID boost mobile calls me on 3/23/2012 and tells me that "your request for a temp phone has been denied and you can now only contact ZTE regarding the matter." After the 1st lady I talked to there said that is what they were doing. So now I am going to fight for what is right, I only had my phone 2 1/2 weeks and it stopped working and neither company wants to do anything about it so now I am spreading the word on what a SCAM and how TERRIBLE, NIGHTMARISH Boost Mobile and ZTE are!!! I have filed and written a formal complaint against both companies. I also contated my local news investigative team to menetion "buyer beware, these companies rae scams!" and I am going to start a twitter following and I am going to post a publicised complaint on youtube to expose wat they are doing. it's NOT RIGHT at all and these comapnies need to stop taking advantage people!!! And boost mobile's mottos are "be heard" and "unwronged" well frankly I am not being heard and I am beng treated wrong, but not for long!!!
Overall, I was happy with Boost - at 10 cents/min and per text, I could overlook the service quality issues. The problem occurred when I decided to upgrade my handset. I wanted to stay at pay-as-you-go, so was careful about my choice of phones (no android, internet, special features) - just an upgrade for texting purposes. When I activated my handset - the price for pay-as-you-go was raised to 20 cents/min and per text (double). I called to talk to customer service before changing anything online and they could not let me keep my current rate. I decided to stay with my old phone and my old rate - but since they had already made edits to my account - they could no longer give me 10 cents/min. Needless to say...I will no longer be a Boost customer. Be careful if you ever want to change your phone...
I've had boost for over 2yrs now I've had 4 different boost phones I had a prevail on the $50 plan but phone started messing up so I up rated to the transform ultra boost charged me a extra $5 for android but duh prevail is android so that sucked but overall service is good but takes along time to get a live boost rep.
Dropped calls, phone freezes,customer service.....none. I hate the service, I hate the phone, i'm looking for another carrier!!!
BOOST is by far the worst carrier that I have been with. The service isn't that good and forget about the 3G(if thats what they call it. The customer service is beyond terrible, I absolutely cannot believe not only how unhelpful they are but how little they seem to care. It truly boggles my mind how much a company and its representatives do not even pretend to care, my boss would have justifiably fired me a long time ago and I'm a union worker. Besides the bad service, the "3G" and the horrendous CS, the device barely funstions, always always always freezing. I have been with every cellular company with the exception of AT&T and going to BOOST was the ABSOLUTE worst cellular decision. The saying "you get what you pay for" can't even apply here because even with the super cheap plans I still feel I pay too much. If I could give ZERO stars I would.....in fact I think I am owed some stars for trying to deal with their customer "service". Save yourself the aggravation and time and just pay the few extra dollars with a reliable company.
I gave Boost 1 star so you would read my review. I chose Boost because I work for an airline and tavel a lot for pleasure. I've had Boost for over a year now, no complaints about my calls, texts, or the 3G. I've always had a signal to make and receive calls and texts. I started with a Samsung Rant and just recently changed to the ZTE Warp. No major problems with either phone.
When it comes to their customer service it is horrendous. It does take forever to get a customer service agent, this is not because it's a big company. It's because they are owned by Sprint. If you've ever used Sprint, then you know what I mean. They are rude, arrogant, and never helpful. Customer Service gets 1 Star.
Also I will be leaving Boost in the near future. The other night I went to make a payment on my account, there was an error, Boost took the funds from my CC but never posted it to my account. I called both my CC provider and Boost. Boost says they reversed the charge, but that never happened. My CC provider had to open up a dispute on my behalf. Now my phone will be turned off for a few days, I won't receive credit for the shrinkage, and I have to wait for the charges to be reversed.
boost is awesome! people get mad because of the automated system. but hello?! its a very big company. automated system is the usual issue when it comes to big companies. but what the heck! everything is unlimited for a fixed priced with no hidden charges!!!! their is no other company with offers better than that! sometimes customers blame the company for reasons that are sometimes out of their own stupidity and ignorance! as a customer we also have responsibilities to make sure our service would be working good. I heard this story from a friend which i figured was so stupid of him. he was complaining why he has no service after paying $10 which was 5 6 days ago and he was on a $2 daily unlimited plan!!! what the heck! can't even do math properly!!@!
Boost offers great service considering what you pay. I have had no issues with boost. If you a bit computer savvy you can figure out how to use Sprint's nicer android phones on Boost. I myself was able to get the HTC EVO on boost. Ive been able to get my family and friends with EVO 3D, Galaxy S and S2 among other all on Boost. Its awesome showing off my phone and telling everyone im only paying $50 a month with shinkage for the same phone others are paying $80 a month LOL.
Too many games and ways they use to try to trip you up on getting the discounts they promise. Mind-boggling customer service. Would not recommend!
Tried purchasing a Samsung Prevail online (I am not yet a customer of them) and the Promo Code wouldn't work. So I called customer service.. took 15 minutes to even figure out how to reach a real live person.
They say wait till tomorrow and try again. Whatever, I waited 4 hours and tried again.. oohh, it worked.
Put all my info in.. ordered it.. denied. Please Try again. Whaaa? Double checked my info, ordered.. denied. Please Try again. Realized the will only ship to billing address... ok! Update billing address, ordered... DENIED!!!
WTF. I gave up.
Today I look at my bank account.. Boost CHARGED ME 3 F'N TIMES!!!!! On top of that, when I called Boost I was given the wrong number for the correct department 3 times!
They are inefficient and obviously clueless about their job.
I don't think I will be changing to Boost.
this is the worst prepaid service every i had straight talk i had no problems at all i thought boost will be good wow was i every wrong i bought the zte warp my calls dont come threw my text dont either the phone is always rebooting itself over and over if you dont have boost already i strongly advise you to stay away from this company and if you call customer service good luck on getting someone that can speak english i give boost mobile the boo boo award
I would give it 5 stars, but you have to go through the seven circles of hell to get a live voice, and yesterday, my phone was shut off for non-payment (i am on the automatic payment system), because I changed my phone number. I was getting repeated harassing phone calls at 3 am from some twit asking for keisha-when I told him there was no one by that name he started with obscene insults- that can happen with any phone, and Boost could do nothing about it, so I had to change my phone number, and did not re register for automatic payment. If you are a few hours late they will disable you. After a month of non payment they cut you off completely. You have to go by their rules. It may say somewhere in their terms of agreement about it, but that thing is as long and involved as Moby Dick. Otherwise I have no complaints. Here is what you do to get a live person : you call, then press 5 , then 2, then 4, then 0, then 2. Not as easy as Verizon. I am on the unlimited with shrinkage, ( no extra or hidden fees- I love that) and will be down to 35/mo in about six months. Can't beat the price. I also live in L.A., so reception is better. My Sanyo Mirro is okay, just basic- has limited photo memory, and I can get to facebook, but my responses turn up in my status, so I disconnected that. The sound isn't as good as Verizon, and sometimes it doesn't ring, but it may be the phone, and in some office buildings I occasionally can't get a signal. Occasionally my calls get dropped, but I also got that with my landline from Time Warner, which went out every time it rained. Boost is a lot better than that. Also I couldn't use it when visiting my brother in a very remote rural junction in AZ, but their Verizon phones worked well. But it worked when I got to an actual town nearby. I think Verizon is a big ripoff along with AT&T and Time Warner. They have pissed me off regularly. I am generally satisfied with Boost. I don't need an Android or Crackberry. I am sticking with it and am thinking of upgrading my phone some day. I just don't understand people complaining about not getting a live voice- all you do is punch the appropriate numbers. I think you guys are just impatient. Although some people have legitimate complaints, most of the complaints on here are just lame.
I have 24 days with no service and they keep telling me that the problem is going to be fixed from 4 to 32 hrs sense 2 weeks a go i Live in Sylmar Ca. 91342
they suck !
As a 3+ year customer, I am very happy with Boost Mobile! I finally got my Samsung Transform Ultra (w/$55 Android plan) to replace my Samsung Seek (w/$50 plan) for more features. I was concerned about two things: 1. Would Boost acknowledge my Shrinkage from the previous plan? YES they did. And, 2. If I switched my phone to the Android plan before my regular plan expired, would I lose those days that I already paid for? NO I didn't. My account reflects a credit and states that my payment is due at my regular due date. Boost Mobile is Great! Everyone in my household will use Boost!
For Tony from 12/15/11--One reason for the Boost-Sprint differential might be that it looks like Sprint's MVNO's get a stripped-down version of the network. Look at a Sprint coverage map, then one for Boost. I noticed this also with Virgin, which is why I didn't pursue it.
samsung galaxy prevail is crap had this phone for a month 3g never works customer services is dumb can never understand them and they never help u with ur problems overall boost is not worth the money
Just terrible customer service. Have spent HOURS on the phone with them or on hold. Have 2 lines on auto reboost but they keep shuttng off the phones. reboost on my amex and there is NOTHING wrong with my card.
And the executives at sprint/boost wonder wht they lose customers.... Was with Verizon for 10+ years they now look like saints.
They play games with their customers. The "Shrinkage" plan has hidden hoops you have to jump through and steals a day from your plan at every change. Customer service is very poor. Would not recommend. Have had them for six months and will drop them a the end of this month due to their poor handling of the "Shrinkage" plan. Have written to them several times and get form responses that never answer the questions.
So I got into a money bind and I couldn't pay for my Boost Phone for a about 4 months. So I got back on my feet and went to pay for my phone and I found out that after 90 days you loose your number. so I was told that you could pay when you want. I was misled. So now I have two watches. Boost phones suck.
Customer of Boost for 3 years. No problems. Coverage can be spotty outside of major metro areas. If you use the iDEN service (old Nextel or Push to talk phones) the network can be overloaded and you will not be able to make calls. This is true if you live in the ghetto or near a ghetto area. The new network with the new phones works just as well as any other. It has ups and downs.
I use the shrinkage plans. I'm down to $45 or maybe $40 a month on Android plans. Not a bad deal.
All fees are inclusive. I buy refills on line which, for $50 refill, are about $48 delivered via email.
Had a few issues where I needed to contact customer service. Pretty difficult to understand. They use some offshore place in India or something because you can barely understand a word the people are saying. Very annoying. But they did take care of the issue pretty quickly. If you have a complicated issue, they'll transfer you to a native english speaker in the United States. This is not a joke. They really did this when I called.
Long and short, good deal for the service. No complaints. I had Verizon and AT&T before and they all suck. Boost sucks less because the price is about half what you pay for sucking with the other carriers.
Half the negative reviews below are people who are mad at Boost because they can't accept responsibility for their own mistakes. I'm sure Boost screws stuff up. Everyone does. But people crying and whining about their phone -- that's not Boost's fault. That's a user error.
Consider too that most people who leave reviews do it because they're mad at the world. So you only see the worst of the worst in these reviews.
I started with boost with the understanding that there was no contract or hidden fees, which it states on their phone box. I deposited $50 into my account and was using the phone for guests when they visited. 90 days after purchasing the phone they wiped my account clean of $49 and said I had not boosted my account so they were within their right to keep my money! I had not received any notices that I had to boost the account or loose my funds in the account, and the customer support laughed when I asked for my money to be put back in the account. BUYER BEWARE! THIS IS NOT A TRUE PAY AS YOU GO PHONE, AND THEY WILL STEAL YOUR REMAINING AMOUNT IF YOU DON'T TOP UP!
they ars the worst company you can have and dont even think about refubds cuz they dont do that a couple of days ago they put my money on hold and when my bank asked for the merchant id number they made a big deal and didnt give me my money back so i had to speak to my bank to get it fixed and the customer rep was rude to me and my bank they said there merchant id number was private thats the dumbmest thing ive ever heard companies with way more credibility give out there merchant id number boost is garbage no there lower then that there ish
After having purchased a boost mobile phone, activating it I was told they did not have service in my area!!! They gave me a phone number and everything! Then refused to refund my 53.00 I paid for the service plan or give me documentation stating that they did not provide service in my area so I could get my money refunded on a charge back through my credit card. HORRIBLE HORRIBLE CUSTOMER SERVICE. DO NOT USE BOOST MOBILE. THEY WILL TAKE YOUR MONEY AND RUN!!!
boost sucks sent phone in on warranty got back a month later. They had lost my phone, tried to blame it on mail. I got a email from the mail saying it was there, boost said it was out of there hands and it was motarolla they blamed boost then they both blamed the post office. In return i got a phone that had a messed up screen that fell apart in a month.
This is the best deal right now for a unlimited plan. Period. I've had the Samsung Prevail for 8 months now, and haven't had any problems at all with service or with customer service. Best of all, I'm only paying $45/month, and will soon drop to $35/month. If you do a little research, you'll find that this is about 1/3 the price of unlimited plans with more traditional carriers, and with them you'll be locked into a two year contract. Don't get sucked in by the subsidized phones. You might save $100 initially, but you'll be paying $600 more for every year you're stuck in that contract. Is having the newest phone really worth $600/year? Imagine what else you could be spending that money on. Plus, the Boost phones are not bad at all. I've been using the Samsung Prevail for pretty much everything a smartphone is good for (i.e. email, web browsing, android apps...) and it works just fine. If you're somebody who likes a good deal and doesn't need to validate themselves by having the newest phones, then I highly recommend getting Boost.
It seems the reviews that are concise, spell-checked & grammatically correct are, on average, higher rated. I have also had plain, bad luck (Best Buy Store,GJ,CO). My advice is: DO YOUR HOMEWORK. Smartphones are are not for everyone. Boostmobile is my best experience so far. I'm paying less than anybody I know and it's just going to get better & better. Last bit-Karma: it's everywhere you're going to be. Shalom
I don't know if I have a really bad phone or the service. I am VERY disappoint. It is absoluted horrible. Dropped calls, no calls. It looks like you should have service, you don't. I've had service in my home for 3 month now this week I can't get serice. I wanted service just to pay and I can't get that. Ohhh, I hate this phone and service! "0" STAR
I question wether Boost is really on the Sprint Network as they claim. I was in an area on the NW side of Milwaukee where Boost's coverage map says they should have great coverage and I couldn't send or recieve texts, nor could I make calls, yet the person standing right next to me who had a sprint phone was able to make calls and send/ recieve texts. I wasn't expecting coverage to be great outside of the City of Milwaukee, but I certainly was expecting the coverage within the city limits. I'd have to give Boost negative 5 stars.
Boost is great I had the incognito now I have the prevail. Both work great. Reception is good here in central cal. Reception is better than t mobile and price is cheaper too. Customer service is so so but i've only had to dealt with them a couple of times. To activate my phone and to sign up for the shrinkage plan. Sum reviewers are so picky about customet service. Well I highly recommend boost mobile in the fresno/visalia and surrounding areas in central cali
Have the prevail! Never have a problem receiving text, email or messages. My phone loads webpages and apps pretty quickly. Awesome service.
1) Received phone on 12-1-2011 and now 12-4-2011 and haven't been able to activate it yet. To be fair they asked you allow up to 4 days to complete. I called customer service who were polite and did patiently follow a troubleshooting algorithm but without success.
2) The coverage map shows my home address to be comfortably nestled in the "best" zone with a "high speed" zone within 2 miles. But my signal strength bars beg to differ and if I drive out to where the actual signal is strong the signal will bounce around or vary while sitting still.
3) The concept of the shrinkage plan and having a no-contract smartphone capability (Samsung Galaxy Prevail) is very appealing the whole thing is useless if service is unreliable.
If you want piss poor service, dropped calls, missed calls, bad phones, ball means use BOOST. It is the worst phone service I have ever used.
BOOST SUCKS! Stay away. Far Far away.
I've had Boostmobile for 2 years as of Nov 2011. The first few months I had a cheap, $19.99 candybar CDMA phone just for calls. I was traveling from Chicago to Port Angeles, WA by car on Interstates primarily (combination business and pleasure trip). The only states where I didn't have Boost coverage were Idaho and Wyoming. But that was also shown on their coverage map, so I was expecting it. As long as I stayed on the Interstate, I had coverage in IL, MN, SD, MT, WA. On the way back (scenic route) I had coverage in OR, UT, CO, KS, MO.
For about a year and a half I've had their Sanyo Incognito. I let the minutes run out on the cheap $19.99 phone I had, and got the Sanyo. The first month I bought minutes, after that I used Auto-ReBoost (automatic monthly debit). I've never had any problems with the autopay service.
When I buy a new prepaid phone I usually activate it with a new number to see if I like the service or not. Then later I transfer my existing phone number to it. When I did this with Boost, they told me it would take some time between a few days and 2 weeks. I asked how would I know when it's done, and they said, Well, your other phone service with the number you're using will stop working. So I waited and I just took the 2 phones with me wherever I went in case the switch happened while I was out. Within several days the old phone stopped working and I tried my Sanyo Incognito and it was working and with the correct phone number. So that was fairly painless, just a minor annoyance of carrying around 2 phones for several days.
Customer service is not perfect and occasionally inconsistent but that is true with all customer service at virtually every company nowadays. I have had times where suddenly the Sanyo couldn't contact the network for web browsing. Rebooting or removing the battery didn't fix the problem. I called customer service and they were able to help me reset the phone somehow.
The Incognito is only a Java phone. The native browser is crap but that is pretty much true for all native phone browsers on non-smartphone phones. I went from a Blackberry on US Cellular to this Incognito. The loss of some smartphone capabilities (like reading/editing MS Office docs or PDF files) was a pain. However, the Incognito can easily be "tricked out" with a lot of freely downloadable apps from various online sources. The weather program I have -- ForecaWeather -- is a beautiful, powerful app and it was totally free. I downloaded and use the Opera Mini mobile browser and it works very well. Occasionally I'll get a web page that doesn't look right no matter whether I use portrait or landscape orientation for Opera, so I'll try to open it using Bolt Browser or UC Browser. Most of these browsers do not do Flash. However on Youtube, often videos are available in both "desktop view" and "mobile view." Those videos available for "mobile view," I can watch (or listen to) with this Sanyo Incognito. I basically took my 'dumbphone' and made it a pseudo-smartphone with the judicious use of apps, all of which were freeware, because I avoid apps you have to buy or pay for like the plague (usually because there is something just as good or better that's out there for free -- and I found this to be just as true for Blackberry as it is for the Java apps I download and use on the Sanyo). I have two Sudoku games, several Pong or Breakout style games, several novels (via the Wattpad mobile ereader app), and a Solitaire game, as well as two moon phase calculators and the aforementioned Foreca weather app. Never had any problems with these once they were installed. However, I never called customer service for help installing apps.
I also run the Java mobile versions of Gmail and GoogleMaps on this phone. The phone has a decent email program that allows you to check multiple email accounts (I have it checking email from Hotmail, Gmail, and Yahoo accounts of mine). However, for large emails (or html emails, like email notices of shopping sales, etc.), the native email app will only download the first 30K or 50K of the email (your choice in the options), not the entire mail. So for those I use the Gmail app. The GoogleMaps app is great, except it doesn't talk to you. However if you don't have a problem with that -- I don't -- then it works fine. I have used it to map my route to my uncle's in Indiana (from Chicago) and to a few different hospitals (I'm a nurse) in the far south suburbs (requiring me to switch between 3 interstates all within 10 miles of Chicago) and the GoogleMaps has always gotten me there without a hitch. Occasionally GMaps will direct me to take a road that's close or no longer there, but that is not the Incognito's fault nor is it Boost's fault.
So far I have not found a freeware Java app that lets me open/read PDF docs on my Incognito. However I did find an app that lets me open/read (but not edit) MS Office .docx files. I am in school online (RN-to-BSN program) and I thought that would be a deal-breaker. However I've learned over the past 2 years that you really don't want to do extensive homework on a phone using just your thumbs to type because it's extremely slow and fatiguing to your thumbs. So I got used to that. It's actually a plus; I don't feel like I HAVE to do homework on my phone. For online school Blackboard users, I can get into the discussion boards and web content in Blackboard using Opera Mini and Bolt Browsers, but I can't reply to any posts. I also can access some of my bookmarks from Xmarks.com, but not all; and I can also access *some* docs (through the browsers) at my cloud service, Dropbox (mirrored from my PC), but I can't open all docs (because you can't open MSWord docs on this phone).
I'm planning on switching to an Android smartphone, as I'm a bit tired of my pseudo-smartphone, and there are several nursing and medical references and resources that are only available for Android/Blackberry/Iphone, and I'm not going back to a Blackberry and I've never been interested in Iphones just because everyone else had to have one (I think they're overpriced and overhyped).
If you are able and willing to "trick out" your phone yourself, able and willing to experiment with it, download free apps, try new things -- essentially, if you are willing to push the limits of your phone and your service -- you can make almost any phone into a pseudo-smartphone that is perfectly serviceable. However, now that I have a better paying job, I'm planning to upgrade to a PREPAID Android. My decision on which prepaid service will be based largely on which one offers the best, fastest, most capable Android phone. However, I am a bit reluctant to try a different carriers because so far, things have been quite reliable with Boost. I occasionally get dropped calls at certain points on Chicago interstates that I already knew were "dead zones" and there is one spot in my house (which is very old) that is pretty dead. Other than that, I would say I'm satisfied with Boost's service and with their phones. So I'm a bit reluctant to try a new prepaid service like Virgin Mobile even though they have a larger selection of Android phones at cheaper prices than Boost, just because I haven't really had any negative issues with Boost. I have previously had T-Mobile, AT&T, and US Cellular contract phone service. After going to Boost I really can not justify going back to one of the big, contract cell services just for the selection of phones. They are such a total ripoff. For $50/month I get unlimimted talk/text/data. I was paying over $100/month on T-mobile and AT&T; I was paying $85-100/month on US Cellular. As far as I can see, prepaid is a nobrainer, especially now that so many are offering really good smartphones.
BTW, I do not use the Boost's Bill Shrinkage option, so I can't speak to that.
been with boost for a long time...used to have good service and now its a piece of crap. I spend 3 hours trying to send one text and it says i have full bars. the shrinkage plan is great though and they have great phones. thinking about switching to straight talk, i heard that they have great service.
Horrible customer service-When attempting to service my account and needing direct support, only by randomly selecting from numerous automated phone choices was I eventually able to connect to a service rep. After being thanked repeatedly for being a 'valued customer' I was transferred back in to nightmarish automated phone system. I would not recommend this service to anyone.
Boost Mobile is a nightmare, apart from raising their plan prices, they have the worst customer services, you can hardly hear them and they will just mumble things and hang up on you!! how rude. Whenever you write an email through their web, they will respond with sentences that they would like to store your email for future promotions, while at the same time, they are not even answer your questions.
Whenever you made payments on the web they will not apply that payment to your account so that you will not qualify for the "Shrinkage" deal they had going on.
WHAT A SCAM!! STAY AWAY!
Only lasted two months with Boost. They were happy to take my payment info but would then tell me my payments hadn't gone through, or I wasn't really enrolled in AutoReboost. THEN they tried to double charge me, all the while the Customer Service reps claimed it was impossible to have two credit cards on file for payments. Was repeatedly given conflicting information by CS reps, passed from department to department and back again, cut off, etc. The only consistency was that ALL of the reps said the problem "wasn't in their department." I tried to cancel the account, and was told "just don't add any more money." I've red-flagged Boost (and their collectors, Vesta) with my cc companies.
I have been with Boost for 5+ years and no complaints. No dropped calls & the web is fast.
HI.! MY NAMES ANONYMOUS , OR KHANG: FOR EXAMPLE I'VE HAD OR HAVE USED AND BEEN USING METRO PCS FOR WHILE, NOW'S AND I THINK ITS COOL I NEVER REALLY DO ANY REVIEWS ON THIS COMPANY ALONE ON THE PHONE.SERVICE N WHATEVER THE CASE MAYBE.
ANY WAYS COULD ANY ONE TELL ME WHICH ONE IS BETTER TO GO WITH , BECAUSE I'VE USED ONLY ONE COMPANY I USED TO HAVE VERIZON BUT I STOPPED VERY VERY LONG TIME AGO, DUE TO OVER GOING ON THE PHONE BILLS BY ACCIDENT,
I AM CURRENTLY USING A DROID FROM FEW YEARS AGO, BUT I WANT TO UPDATE IT'S JUST I DON'T HAVE OR BARELY HAVE ENOUGH N PEOPLE ARE RAVING ABOUT THIS NEW PHONE CALLED:, THE LTE LG DROID SMART PHONE'S
Transferred one of my Verizon lines to try em out. Was fairly satisfied with the .10 a min plan. Ordered another phone with the intent of transferring another number. During activation found out price has doubled. How suckey is that? Sending the phone back. Done with em.
STAY AWAY!! HORRIBLE EXPERIENCE! ORDERED PHONE FROM WEB SITE. WHEN THE PHONE CAME I ACTIVATED FROM WEB SITE WITH $50 UNLIMITED PLAN. THE PHONE WAS DEFECTIVE - THE SPEAKER IN THE HEADSET DID NOT WORK AND I COULD NOT HEAR ANYTHING. I HAD TO PAY SHIPPING/HANDLING TO RETURN NEW PHONE THAT NEVER WORKED AND IT IS UP TO 8 WEEKS TO GET A REFUND SO YOU ARE WITHOUT A PHONE IN THE MEAN TIME UNLESS YOU BUY ANOTHER ONE. SO I CANCELED THE PHONE. BOOST THEN WOULD NOT REFUND MONEY FOR $50 PLAN STATING YOU HAVE TO HAVE AN ACTIVE ACCOUNT AND SINCE I TURNED THE PHONE OFF I COULD NOT GET REFUNDED FOR PLAN I WAS UNABLE TO USE. ALSO CONSIDER THAT THIS PROCESS TOOK APPROX. 20 DIFFERENT CALLS AS CUSTOMER SERVICE REPS CONTINUE TO TRANSFER YOU TO WRONG DEPARTMENTS. THIS COMPANY IS A JOKE. STAY AWAY!
Terrible paid $50 for unlim monthly and I have only been able to make one call due to false info in the plan and terrible service.
If I could give Boost less than 1 star, I would.
Their phones are voicemail jail. Blackberry Style on Boost is unreliable for business, let alone important family stuff.
Warranty issues are vollied between Blackberry and Boost with Boost promising to resolve and then denying the promise.
Then here are the service outages. The latest is today (10/21/11) and they blame it on a Blackberry outage but all my colleagues have their Blackberries working.
I am looking at different providers right now.
Half- a -star
Im 15.. i got this for my birthday last year around this time so.. I have had this phone-(samsung seek) for about a year. I get annoyed sometimes because when I'm talking to someone on the phone .. I get disconnected. CS is HORRIBLE.. BATTERY life is OKAY.. It takes ALONGG time to send a text or get online.. ...Pictures are good. NO video.. NO youtube.. like the website said we had!(thats why i got it.. i lovee youtube!)
Never trust coverage map. The map said that I would have a good connection in my area, but had no bar or barely one. I was never able to make a call or receive a call. If coverage map had said Fair coverage, I would not have applied for Boost, because there still was a lot of chance of have no service at all. But Good coverage, with only one bar? That's ridiculous.
I requested for a refund saying that the coverage map was totally incorrect. First they said it is refundable because I did not have any service and I paid with my credit card. But now they are saying it's not refundable because the map says that I should have Good coverage. (But that's not a case at all) .
A representative even said that I should hand over my service to another person and get my money back from the person. What a insane! Handing over this shit to someone else to get my money back?
I been talking over the phone for more than 3 hours just to find out what has happened to the coverage map, troubleshoot my device, request for a refund and find out how my request has been handled. None of those were done properly and just file my case to a Customer Protection Agency.
Wasted money and time. Mentally stressed . Gosh.
thats the best advice, I can give you.
Quick and easy to sell you something then its like they dont exist...ABSOLUTELY no customer service
The positive: the price is great and coverage is very good. I don't hit dead spots and the phone works.
The negative: I've bought two handsets from them and both times it's been impossible to activate it online. The number fields on the website never match the number fields that are actually on the phone under the battery. Both times I've been forced to call the customer care number and it's not fun or smooth at all. Also, there is an option for insurance at $5 a month but I've been working for over an hour to enroll and it's impossible. There is no way to enroll on the web and when I call customer care there is no option to click to enroll. Also, you will NEVER reach a person if you call customer care. You will just hit a million choose 1, choose 2, return to main menu options. When you hit a wall it says Goodbye and hangs up on you. So believe what you hear about the customer service; it is incredibly frustrating.
Been with Boostmobile for over 3 yrs now, I've been using the pay as you go plan which is at 10 cents a minute. Well I wanted to upgrade my phone to a newer version and now they are charging 20 cents a minute. I'm done with them going to someone else.
I've used Boost Mobile now for almost three years. For the most part, I've been pleased with them. At first I signed up for the $50/month Unlimited Plan (this was before they added “shrinkage”). Later I switched to the “Pay-As-You-Go” plan but would temporarily switch to the “$1/day” plan on weekends until they changed that to $2/day. Then I found out about Google Voice, which allows you to make free calls throughout the U. S. and Canada using the Internet. I now strictly use Boost Mobile's “Pay-As-You-Go” plan so I still have a cell phone available in case of emergencies.
One complaint I have with Boost Mobile is paying 10 cents per text message (which is otherwise free with their Unlimited plan). I hardly text at all but still have to pay for unwanted text messages that show up in my inbox. Several times I called Boost Mobile suggesting they give customers the option to block texting. They used to respond by giving me courtesy credits instead but it appears they don’t do that anymore.
I’m also not fond of talking to reps that are hard to understand because of their accents. But until I find a better cell phone plan that meets my needs, I will stick with Boost Mobile.
i knew nothing of boost and called them up to learn more. the rep sounded 18yrs. old and seemed very annoyed that i didn't know that they were a prepaid phone service. he was a jerk.
Bought my Prevail in May and it great, never a dropped call & fast web, text.
great phone & service
Had Boost for 2 years. Live in the hills of E. Tn. Never had a single problem with them. Found a customer service # online that always gets a person. recommended it to my wife who had verizon. She got the prevail. Loves it. no probs. $50 for how much we use it is a steal. If you want great customer service, go pay the big boys $100 a month and get the same phone. FB, twitter, email, chat....all work great. Couldnt imagine going back to contracts and halfassed customer service for $100. I recommend it to anyone who wants a phone and not a small computer
Motorola i475 Clutch.
Phone is slow. Web is practically in html format. Cannot run Youtube or any other video. News pages like Nytimes freeze the phone.
After the first month my calls were redirected to voicemail and I never received them.
If you can, get safelink or some other similar wireless provider.
Boost Mobile Unlimited Cell Phone Plan I would NOT recommend. I bought into the phone and service for myself and it was a MISTAKE. I bought the Motorola i465 Clutch Phone and purchased the unlimited everything plan. It often drops calls OFTEN and even when I was calling 911 about wildfires in my neighborhood. As for internet, forget about it. It has pop up spam and if you want to get rid of it you have to purchase a phone application to do so. It also took long on internet to just find the nearest jack-in-the-box place. The phone also automatically has its own bookmarks including inappropriate ones so I if this phone is for your kid I highly would not reccomend. It even sent me texts about stripclub events via text. The texting service is what did work on this phone but it is not user-friendly. I am disappointed that I spent about $120 to buy this phone and 1 month service. It was a complete waste of money. So I am letting you all know my experience and I wish someone had told me this before I wasted my money.
I wish I could give it zero stars. I wanted to purchase a Boost phone and monthly service but had a couple of questions regarding the ability to have my existing number ported to the new phone and a few others questions.That is where the fun began. If you go to the wed site I dare you be able to send a question in to customer support unless you already have an account. Even better, call the phone number listed there. It is abolutely impossible to get a humann being on the phone at the company thru anyh of the options. An hitting zero will disconnect the call. These people do not want to talk to you. So, I called Sprint who owns the thing and tried to get the informatio I was looking for. And yet again no luck. They gave a phone number to customer service that I requested in case we got cut off and then transfered me. No one picked up teh phone, it was just a different number for customer service that was different than the one list on the web site. I even tried the corporate numbers I got off the internet with no luck. Thewse people want you to just do without service or sign up for a contract. If I lived closer I would drive to their office. I dare the IRS to try and reach someone by phone. I guess it will be another company that gets my business.
So this is terrible. I have a Blackberry which I bought two months short of a year ago. It turns off all the time, freezes, dies too fast, and glitches ALL THE TIME. It really makes me mad. I Facebook, text, and go on Tumblr on my phone all the time, so it's a wonderful multi-tasking phone but other than that, it dies too fast for me to do what I want to do in an hour. The CS for Boost Mobile really pisses me off. I can't even get sent a replacement for all the stupid things wrong with the phone UNTIL THEY CALL ME BACK WHEN THEY HAVE TIME TO LOOK AT THE CLAIM!! Even though I've been paying $5.99 for insurance just in case stupid things like this happen. I thought that's what insurance was for? I switched from Verizon and when I would break a phone (which I did ALL THE TIME) there would be NO discussion, I would get sent or given a replacement through mail or right at the store EVERYTIME, NO PROBLEM. I used to be pretty impressed with Boost, but now I'm extremely let down and disappointed to the fact where I want to throw my phone at the wall in front of me. That is all.
The phone service it self is ok.
the web is useless.
my email can be delayed 8 hours or more.
call in tech support is pathetic.
if you do not know you secret pin, you get no service in any circumstance.
the 411 is the most annoying 411 in the world.
they keep not starting my reduction plan.
If I could give boostmobile a zero, I would. Do not use Boost Mobile. They have zero training in customer service. On top of that they do not do their job, unless it is convenient for them.
While I found their coverage to be pretty decent, their customer service was pathetic and unacceptable. I'm not sure what happened, but as soon as signed up for auto reboost some other boost user halfway across the country used MY credit card to pay for their auto reboost. Insecure system? Dishonest employee? I don't know, but I wasted many hours of my life trying to 1) get a hold of a live rep, and 2) convince them that this charge was fraudulent. I must have explained what happened to at least 7 reps in 7 different departments. In the end (as in after a few weeks of boost not fixing this), Visa refunded me the money, but there's more to it. I removed my phone from auto reboost, and two days before my bill was due I tried to pay online, as i received a text message saying service would be cut if I didn't pay on time. No luck paying online, so I tried their automated phone system. No luck either. I was eventually (read: 30 min later ) transferred to a live person. She told me that i was obviously entering my credit card info incorrectly. After convincing her that was not the case, she offered to transfer me to another of their obscure departments.
Keep in mind that by then, I'd been on the phone for well over one hour, trying to give THEM my money.
I was transferred to another department, and after waiting another 20 min I go transferred to a voicemail system asking me to leave a message or call back during regular business hours. By this point I've already decided to leave boost, but I leave a message anyway.
Rep calls back 6 hours later and says there's a hold in my account because an account holder has filed a claim for fraud. I explained that *I* filed a claim for fraud and that it's ridiculous that I have to waste so much time and jump through so many hoops just to continue my service with them.
I'm with tmobile now, and their excellent customer service are WELL worth the extra money, extra free time on my hands, and peace of mind.
I bought my samsung prevail at target, and they have a 90 day return policy and their boost phones are cheaper than those at the boost store.
this is shit ill go to a better service
From reading the reviews, it's certainly a hit or miss proposition going with Boost. I switched from AT&T last week to their $50 a month unlimited voice+data plan with the Samsung Galaxy phone. I have had very good signal quality thus far. The customer service was great. It took only 2 hours to switch over my old number and have my phone activated. I'm not sure why people are complaining about the phone prices. It's a pay-as-you-go without a contract, so of course you're going to pay full price for the phones. I give it 4 stars instead of 5 because the coverage can be a bit spotty at times, and the selection of phones is very small. Other than that, I recommend it, especially for the price!
However, I think if you don't live near a large metro area or if you travel a lot, you should avoid Boost.
To all of you who don't need a smart phone do what Julie Hughes did and get a Tracfone.
Have had mine (LG420g) for a year now and have had great Reception almost everywhere even in Wyoming where Sprint has no service at all!
Haven't had a problem, no need to contact CS so I can't comment on that.
$50.00 a month for a phone that doesn't work? Tractfone = less than $7.00 a month for a plain phone that you can talk a little or use for emergencies. Not for yaking all day long.
Check them out.
Boost is a great service - they also have introduced Boost Mobile Shrinkage just recently.
You can do everything with the unlimited plan from Boost Mobile. They also do not data throttle either. You unlimited everything bill can get as low as $35 ($45 for BlackBerry plans).
You can find more current info and a comparison of ATT Unlimited vs Boost Mobiles here:
Last night, I switched to Boost mobile from T-mobile. I was paying about $160.00 a month for two lines, oene line with unlimited everything, and the other two with only unlimited talk.
I am very happy with my Samsung Prevail. With T-Mobile, I had the mytouch 4g and I can definitely say it's a comparable device. I actually like the Prevail a bit better because the screen feels 'softer,' if that makes sense.
The signal in the LA county area is pretty good. It's actually better than with t-mobile. I could not get reception in my apartment with tmobile, calls sounded a bit weird (kind of muffled), but with Boost calls are crystal clear and I do get signal in my apartment. I am pleasantly surprised, and I definitely cannot wait until I'm paying $35.00 a month for unlimited everything. That's crazy!!! :)
Love Boost mobile. I will update this review once I travel some more.
first they don't even deserve any stars took $60 from me and phone still isn't working I will tell everyone i see stay far away boost mobile sucks big time! I'm going to a boost mobile store and telling anyone that tries to go in there making a BIG mistake and tell them how they operate not to trust anything they say. I'm so pissed! theirs not enough time to say what is wrong with this company but i would like to know how you can talk to a person and not an automated service.stars A BIG ZERO!!!!!!!!!
This phone only works with wifi, slowly. Boost is the worst provider I've ever had. Money down the drain :( battery life of 4 hours sittin idle in my pocket. it literally takes longer to charge than u get to use it but u can't use it anyway.
Service is good.Customer service was ok when you can find/reach them, however the galaxy is the worst piece of junk. 3 phones in 3 months and still trying to find one to work!!!
Live in Miami (zip code 33126), I switched from metro to boost, metropcs service at my house was horrible, now i have boost and its amazing, i also have the prevail, which works great on the sprint 3G network. I have not had any issues with customer service or any dropped calls, so i love u boost :)
I recently switched from a contract with T-Mobile to Boost. OMG, with the Boost shrinkage plan, I will eventually be paying 80.00 a month for an android phone and a blackberry, all with unlimited talk, text, data. Thank you Boost Mobile!
Inflexible system for adding or removing options. Service turned-off by mistake when money is in account. Many calls have too much static even under ideal conditions. Had no service for over 2 days due to tower outage. Customer support is friendly, but never actually resolves the issue.
1. My elderly friend, for whom I had set up service with Boost, complained about having problems making calls for a week or so and then her phone went down for at least 48 hours due to a tower outage. I've had cell phones since 1993 and I've never had my service go out for more than a few hours. If you google "outage dallas texas sprint", you will see others who had this problem. Boost would not provide any information other then that the closest tower was out and it would be repaired "soon".
2. I was on the automatic monthly plan which charged my credit card each month. I also had deposited $60.00 in my account. When I canceled my credit card, I expected that money in my account would pay my $50.00 monthly payment. I discovered this was not true when Boost turned off my phone for non-payment. It makes no difference how much money you have in your account, if you are on the automatic monthly plan, they will turn off your phone if your credit card fails. This is outrageous to me. There excuse is that this is the way their computer system works. No real apologies from them, just there typical customer support people who are always polite and "helpful" while they wear you down into giving up pursuing what you wanted.
3. My elderly friend had the $5.00 per month international option on her account. I went on line and added the $10.00 per month international plus option to her account so that she could call Europe. The system scheduled it to start at the next billing period. Since her bill had just been paid that day, this would be a full month away and she wanted to make some call to Europe. So, I called BoostMobile. They said that if I added $10.00 to her account to pay for the current month, they could activate the international plus feature immediately. They transferred me to someone who could accept the payment, which turned out to be $11.03 instead of $10.00. Then, when I asked to have the international plus option activated on my friends account, I was transferred to the department that could activate the option. Then, I was told that the international plus option could not be activated because the international option was already on the account, and since it had already been paid for, it could not be removed so that the international plus option coul be activated and I'd have to wait for the full month until the next bill when the international option would be removed and the international plus option could be activated. At this point, I asked for a refund, since they took my money on the premise that they would immediately activate the option and after I paid, they then told me they couldn't do it. I was again transferred to another department where I explained the situation, and was told that Boost does not give refunds. When I insisted, they said they would connect me to a department that might be able to help me. I waited on hold for an extended period of time and finally hung up. - At this point I had been on the phone with them for 2 hours. So, I contacted them through their webform asking for the refund and their response is that I have to call them again and beg for the refund. In the first response, they gave me the wrong phone number. On the second round of webform contact, they then gave me the phone number and the name of the department I was to telephone. I again contacted them via the webform. They have the records of phone calls and webform contacts. They understand the situation. They have my credit card information, but there only response is that I have to phone them to get the refund. They could refund the money based on what they have, but they won't. As I said, I was on the phone with them for 2 hours already, yet their only response is that I must again call them. BY THE WAY: If you have an international option, you have to go onto the BoostMobile website and check each phone number you want to call to see if that phone number is included in the international plan. Just because Germany is included, doesn't mean that the phone number you want to call is included. My friend doesn't even have a computer. I took her to AT&T yesterday to get new service and a new phone.
4. Frequently, I will get static on a phone call and I have to hang up and call the person again. This occurs even when I have the strongest signal and I am not moving. That would be expected in a moving car, but not sitting on the patio, in a cafe, or in your living room.
Boost Mobile has got to have the worst customer service of any company.
My service got horrible when I moved that I was advised to go outside to make a call.
They work on trying to steal your mony as they id to me for over $60.00 and I am on Social Security only.
Hows that for a CARING COMPANY.
SAVE YOUR TIME AND MONEY AND STAY AWAY FROM THEM, IN FACT RUN.
I have had my phone for 5 months now can use continuous error 481 can't get calls or make calls due to the constant disconnect. Customer service continues to try to call after i have told them so many times i can't get calls. Got message that states to call them hello. How in the world can i do that not to mention i try and half way thru the mess of info to click numbers, disconnects and have no clue how to speak to a rep. and they email and say they were sent to the message center to call. hello i can't Need some one in the USA to email me
STAY AWAY, HORRIBLE SERVICE, NO REFUND, THEY KEEP YOUR MONEY EVEN IF PHONE DIDN'T WORK ONE DAY, ACTUALLY I WOULD NOT EVEN GIVE THEM 1 STAR, THEY STOLE $100.00 AND I SPENT HOURS ON THE PHONE, THEY SUCK BIG TIME
worst customer service ever, good luck trying to get a live person on the phone EVER EVER EVER EVER!!!!!!!!!!!!!!! never seen anything like this...DONT DO IT
I have had boost mobile for about 5 years now. We live in a rural area in IL and get pretty good signal. (unless it storms then signal sucks for about a week until they fix the towers or something.) I have used my boost phone in AZ and had pretty good signal out there too. Texting can be really bad sometimes. Someone sent me a text and I got it 8 hours later! That seems to happen if I am out of signal when the text is sent. Customer service has been OK. Once had to deal with a lady who was so rude I just hung up on her and called back and got somebody much more helpful. My husband also has boost 'cause he still uses the walkie-talkie with all his friends, and for $1.oo a day you can't go wrong! I just wish they were a bit cheaper, but as they say you get what you pay for.
Hey i rather have Boost than AT&T. I've been with boost for 2 years now, I've had every phone they came out with (not the the i9)and have to say that the samsung prevail is the BEST! I havn't had any problems with it at all! Facebook, android apps, google etc works fast and well. I losted this phone at college and had to pay a 65.00 fee for replacement. GET THE FIVE DOLLAR INSURANCE!I rated this 4 only because they should have more smartphones that are affordable and not a whole bunch of ugly old phone and 3 smartphones!
Coverage is decent with Galaxy Prevail in Las Vegas/Henderson NV. Phone does lots of nifty stuff for $50 a month (plus tax). Coverage is certainly as good as I had with T-Mo. Phone works great too, other than battery life.
On the other hand, I've had some technical issues -- Login, porting issues, wrong name in profile, etc. -- Five days into the service and I'm still unable to login online. I've probably talked to over 12 CSRs. You have to wade through A LOT of menus to get a live human, and it's usually not worth it when you do. My guess is they are trying to wear you down so you'll give up and they won't have to pay a real human to talk to you. With possibly one or two exceptions, most of the CSRs sound like foreign (Puerto Rico, Phillipines) teenagers reading scripts. You can go in circles with them forever while they repeat the same three scripts. It is very insulting and frustrating. Most of their customer service is horrible beyond imagination. I came from a non-prepaid T-Mo plan, and I do miss the T-Mo service, but I don't miss the T-Mo prices. I'm still hopeful though that, with enough determination on my part to resolve the issues, I'll eventually have decent service at a good price and I won't have to deal with them but once every couple of years when I get a new phone.
I have an i9. Over the past months I have lost ability to access Yahoo and its email,gmail,mapquest,yahoo maps and limited google search. Recently lost access to hotmail. Now they're saying its the phone; I need to contact Motorola. Motorola says it's not the phone.Time for a change.
Boost has good service in my area. Never any problems with customer service or any dropped calls. I have the prevail and it works great for me. They just need to upgrade it. My txt comes thru just fine and doesnt take long to send either. Get service can't beat 50 a month unlimited everything. Prepaid bout to blow contract plans out!!!!
I HATE BOOST MOBIL B/C SPRINT OWNS THEM. SAME SMELL, ONLY WORSE. HORRIBLE COMPANY TO DEAL WITH (SPRINT). BOOST MOBIL NO CUSTOMER SERVICE. NONE WHAT SO EVER. GOOD LUCK WITH TRYING TO GET A LIVE PERSON ON THE PHONE(WHAT A JOKE). I COULD GO ON BUT WHAT IS THE POINT. SPRINT SUCKS ALL AROUND AND SO DOES BOOST ONLY WITH TWO SERVINGS OF CRAZIES AND A SCOUP OF KOOKOOCACHOO
I'm only giving them a 3 star rating because I been with Boost for about a year now. Didn't have any issues until a few weeks ago. I noticed I wasn't receiving any calls but then my Voice mail would go off. I'm thinking hey I didn't even hear it ring. So I suspect its been doing that for a while now. Now I just noticed. Then last night was IT for me! When I noticed ONLY my voice mail would go off. Text's taking forever to even go through. It took me literary 10 mins!! Before one actually went through!! Calls being dropped over & over again. No telling how long this has been really going on, and how many calls I have missed. So that alone in about a year. Didn't even bother with customer service after all the HORRIBLE REVIEWS I just read. UNBELIEVABLE! Well they truly do suck! I wish I had read the reviews 1st. Back to AT&T! Never had no problems there. And they have the same $50 Unlimited plan. Which was the only reason why I joined Boost. Good luck to every one out there!
the motorola i1 sucks so bad. i paid $400 and some change for this phone brand new last summer. "yes! a smartphone" boy am i an idiot. the phone is cool, except for the fact that it's slow, it's running an outdated version of android. "but it's one of a kind! it's on iden!" whatever.. the phone slow, the market has hardly anything you would want on it. all the stuff you do want like FACEBOOK THAT KEEPS FORCE CLOSING AFTER THE SYSTEM UPDATE TO IMPROVE THE PHONE...this phone was a complete waste of money and i hate myself for buying it. now the motorola triumph is coming out thats 3 times the phone as the i1 and is $100 cheaper. don't get me started on the galaxy prevail that is $200 cheaper than this piece of crap that doesn't get text messages until hours later. i hate my phone. i hate that they sold me such a piece for so much as well. IDEN = GARBAGE
Look, I am not sure where some of you live but I live in Washington D.C. and travel alot for work. I have never had an issue with boost when I am in the cities I travel too. I think some of you may live under rocks or something, if you live in or around major cities your service will be fine. If you live in the middle of Kansas not so much.
I use to rave about Boost. How cheap it was and how everyone should which over. That was until I ran into a problem and needed to call customer service. I called 6 times to only be transfered time and time again and half of the time I was hung up on. boost charged me twice for a phone and doesnt seem to want to give me back the money but I am not one to just give up Boost you will be returning my 72.14. No more recommendations from me.
Boost has the worst service ever. I live in Greenville, SC and it is awful. There is no customer service. I tried calling to get some help and I could not speak with a live person. I had to wait until someone called me back, which is just crazy. I would advise people to go with another pre-paid plan because Boost is awful. As soon as this month is up, I will be switching.
My Samsung Prevail on Boost Rocks!!
Great service & no complaints,
I would have given half a star if possible but it is not so here it goes.
My gf's phone died so we decided to give Boost a try. Bought the phone and put money on the account to activate and kept getting email messages about the account balance being too low; However the phone seemed to still work. The service was terrible and all the text messages would fail to send and then finally go on the resend. I have ATT and had no problems with my service, but with the Boost phone my gf would always have to go outside to make any phone calls.
She had the phone for two days and decided to return the phone. We tried calling customer support to see about getting a refund but that is not possible. Once you navigate through the tangling menu options it finally tells you there are no refunds. I couldn't even get to a customer service representative to discuss. I believe their entire customer care is automated. Also they did not reply to the email I sent them even though they said they would get back to me within 12 hours. Glad I spent $50 for two days of terrible service. I would avoid Boost Mobile at all costs. Seems like Straight Talk from Walmart has better service from a phone and customer perspective.
Boost mobile sucks their reps treat people like dirt. They act like they are helping you out by f'ing you over. They will charge you for stuff multiple for things you only wanted one of. i would have given them a no star rating but they didnt have that option the drop box.........over all boost mobile sucks Virgin Mobile is way better.
There is no fee for making 411 calls anymore. They use the free 411 system now. So you might want to update this site. it is 800-free-411
Worst customer service experience of my LIFE - happened today.
I went to the Sprint store in the Oxford
Valley Mall in Langhorne, PA. They didn't have the phone I wanted, so I got one for $80 ($30 more than the phone I wanted) because I needed to make calls today. The sales rep wasn't very good, she had a very aloof attitude (I noticed she was like that with everyone in the store, not just me) but I tolerated it because I just wanted a working phone I could walk out of the store with that would be ready to go.
So I pay for the phone, but the rep tells me that I have to activate the phone and set up the monthly service separately myself on a land line.
I call from the store. I get the phone activated then get transferred to billing - a horrendous automated system. I'm told the payment for $50 (unlimited plan) went through. Great.
So my phone's on and I begin to set it up, as soon as I go to set up Yahoo messenger I get a text saying there's not enough money in my account to access the web. I ask the sales rep what's going on with this, she wasn't sure, said maybe I owe for that $50 because of taxes (but there was no option for that in the system). I ask them for help with this, she begrudgingly gets the assistant manager and both of them go back and forth trying to get service over the phone and fail miserably. I say to them, "Now I'm a little worried if the actual employees (Sprint) can't even get customer service."
(Keep in mind I'm TRYING to GIVE them my MONEY and then leave.)
But I remain calm even though now I've been there for almost an hour at least. Finally the sales rep tells me it's gotta be the tax issue but the minimum payment I can make is $10. I tell her that seems shady because I don't want to be forced to pay more than I have to. If I have to pay the tax fees, fine, but that's all I'm going to pay - nothing more.
She clearly expresses her annoyance and gets customer service on the phone for me but then just hands me the phone with an attitude. I go through the system more than a few times and each time I get cut off when someone tries to "transfer" me to the right department.
Now I'm fed up, I want my money back. I tell the sales rep I want a refund and she gets the assistant manager, they go in the back (for a long time while I wait) and come back telling me that the manager will give me $5 cash if I make the minimum $10 payment for the taxes.
I ask, "What kind of business are you running here? No way. I'm not taking cash from the manager. That's not how I want to do business. I just want to talk to a real live person (not automated) who can help me get this phone that I already paid for working. Just give me a refund so I can get out of here."
Then they go in the back, I wait, again.
I'm told they can refund the phone I paid for, but not the $50 I paid to get the service set up. Now I'm ready to FLIP OUT! They tell me I have to do that myself over the phone.
Problem with that is, every time I tried to GIVE them MORE MONEY I couldn't do it because of the horrendous service, and now I'm trying to get a refund... things are looking bleak.
But I call and I'm given the "refund runaround" as usual, the typical "jump through and bunch of hoops and wait a long time on hold" HUSTLE these cell phones pull.
Again, I keep getting the line dropped on me, I keep having to call back and explain to another outsourced foreign person my situation and I just keep having to try and try again to get this situation resolved. No success.
One person told me the charge went through, another one told me the charge didn't go through. I hear different things from every person I talk to and by now I'm FURIOUS.
I ask for the manager. He comes out and he seems nervous but very DEFENSIVE. I explain the situation (by now I'm there for over an hour and a half). He gives me an attitude and hands me the phone and says they have nothing to do with that part of the service and I have to do it myself on the phone, there's absolutely nothing he can do.
I wanted to make a huge scene but I didn't. I wanted to smack the taste out of the manager's mouth but I didn't.
FINALLY, I had to call VISA and ask them to drop any charges from Sprint and to make sure I'm refunded the money. They (Visa) took care of me quickly and I left.
Worst buying experience ever.
WORST customer service experience ever - both with the staff, including the manager, and with the phone service.
Sad thing is, I was getting this phone for my work and was planning to get more phones and add more lines for my employees later this week. But now I will NEVER do business with Sprint or Boost Mobile again - and since Sprint has bought Virgin Mobile, they'll lose my money as well.
I'm still FUMING over this. Just unbelievably horrendous experience all around.
DO NOT BUY FROM BOOST MOBILE / SPRINT.
I have been with Boost for 5 years and never had a problem.I had the Motorola i855e, Last New Years day I bought the Blackberry 8530. In May I bought the Samsung Prevail, Great phone.
Fast web, like the BB it runs on Sprints CDMA network
Still learning how to use it.
If you dont need the walkie talkie,Nextels iDEN network, Go for one of the CDMA phones
No Contact phones are growing, people are getting smart.
I’ve had my cell phone for 3 months now. And I’m very happy with it and with the phone service company I’m with too. It’s a motorola i296 with the iden series, Nextel network. Even though it’s a basic phone, I’m still pleased with it because that’s all I really need. I don’t need a phone with all those bells and whistles, although, I’m surprised at all the short cuts this phone seems to have. I’ve never had a dropped call and the call reception is great, to my surprise. And I’ve noticed the voice quality is nice and loud on cdma phones compared to gsm phones. The difference in the radio technology is so apparent. Another big factor too, I’ve noticed is the networks. A year ago, I had a phone with boost on the sprint network. It was a Sanyo Mirro. It was a very good basic phone, but I got too many dropped calls and the call quality wasn’t always clear. Apparently, I get better coverage with Nextel in my area than with Sprint, and I live in the north orange county area in Southern California. The customer service people have always been nice to me, very helpful to the best of their ability. Remember, regardless of any situation, honey always works better than vinegar. The reasons why I give it only 4 stars is because my phone only keeps recent call history info and not all of the call history, oh well. And I wish they had a plan for just talking and text, I don’t use the web. But, with the $50 shrinkage to eventually $35, I’m no longer gonna complain, lol. Also, I noticed I have to charge this phone a lot more than I had to with my past phones. Hmmm, I wonder if I might be just using it more than I did with my contract plans I had in the past. I’ll never go back to a contract again, ugh!
I've had Boost for a few years but I hadn't had too many issues that any other provider would have. BM doesn't have the best CS but I'll take that rather than paying 200+ phone bills and being stuck in contracts or paying early term fees. I'll take Prepaid anyday!!!
i got a boost phone a long time ago but i am very unhappy with boost mobile because on two different times i haved paided my bill and then the nexe day my phone was cut off and they drop calls all the time so because of that i would not buy a boost mobile phone and thier costomer service is not good at all
Ridiculously bad customer service. Doesn't matter if you are getting bargain rates if when there is a problem with your service you can neither get it resolved through customer service nor through their automated system. Also, Re-Boost is a joke! If you have to change credit cards (mine was stolen) then you lose any Re-boost history and have to start all over again and customer service cannot do anything about it, or they won't. Plus, no matter how many times I've tried to get my daughters voice mail set up it still doesn't work and she has had the phone for 3 months. It didn't get set up properly when we bought the phone and customer service doesn't seem to know how to do it. Avoid this company!!
ive had several phones with boost and other contracts. boost is far the best, its cheaper the phones are better got a verizon phone after my other phone was stolen and the verizan phone kept kickin on and talking to its self, 4000 dallor phone bill and they never even called to let me know that my phone bill was abnormally high. boost is better
BOOST MOBILE is the WORST company in US HISTORY. Their customer service is beyond pathetic. Their stores are filled with useless reps that can do nothing but collect $10 payments from the losers who walk in there. And the I-1 Phone - which is supposedly their top of the line- is the WORST phone ever made. A) It pocket dials and causes major problems B) It does not allow for conference calling because it's hooked into the Nextel network- which seems like it was created in the 18th century. C)The internet doesn't load. D) Emails don't work E) Swyping doesn't work well. F) You have to deal w/Boost Customer Service when it f'ks up ..which is DAILY ..and you'll NEVER be able to reach anyone.
I thought this was perfect for me, especially when they announced "shrinkage". Signed up for autopayments and happy, happy, happy.
Then 2 months after shrinkage was announced, I had to change number due to unwanted calls. No problem with this.
Problem: autopayment didn't happen; I called them to ask wassup. The said they noted the account and took the payment (within 24 hours of when it was originally due).
Now, when shrinkage was due to kick in, it didn't! I have fought this ahole company for 2+ weeks and they said too bad. I have credit on account due to their online account display looking like I owe them but actually credit amount. They do not issue refunds and have been hung up on by "Joseph" and finally advised to "download mp3s or something" to eat up my credit.
Boost Mobile Sucks! Going to look into setting up site so no one else has this experience.
been with boost for about 4 years.
Why pay more?
International connect for 5 or 10 bux, unlimited text and web and calling with shrinkage? Blackberry or Droid?
What's not to like.
SURE, not the BEST customer service, but heck, you are dealing with a pre-pay no frills budget company! Want to pay twice the price? Then go with Verizon and stop complaining!
Boost Mobile has by far the worst and rudest customer service agents in the world. If you have any sense about customer service your will go any where but Boost (and it's parent Sprint). However if you enjoy poor cell service and the worst customer service ever than buyer beware.
Will not lie Boost has had great phones and customer service. Now their phones (do to what I believe will be an upcoming full merge with Sprint) are going down build wise and the service.
My first phone from Boost was an I776 Motorola, one of the best phones I had ever had. Not fancy just a phone, a NORMAL non fancy cell phone built for the on the run on non "bs" (for lack of a better term) person. While putting together a heavy duty cast iron grill something hit my pocket and broke the front screen and took the sound with it to.
So I ended up purchasing a Sanyo Mirro. The phone its self was missing many BASIC key features that were on the 1776, such as automatic keypad lock but did have such features as a calculator. Only major problem I'd personally say the phone has is the uneasiness of being able to read the screens (clock and main screen) in sunlight.
Now onto the customer service. As I said they had good service from my own personal experience. It all started going downhill when my account had expired, I had received no notification on the day before nor on the day it did, causing me to loose $97.71 (I had added cash to the account like the rep said to). First time I called I got no were, second time the guy said he would start a case and I would get the credit put back onto my account- waited 24 hours and received nothing back. Called again and pretty much got what I received with the first call pertaining to the minutes, nothing.
We had boost mobile about 2 and a 1/2 years ago and I was not satisfied with it really at all (would have given it 2 stars than). I used the motorola clutch and my texts would have trouble sending, picture messages sometimes not going through at all. Reception was iffy and everything about the phone was slow.
We went with the no-contract t-mobile phones after that and was somewhat happier with them, except for having to pay $180 for the exact same plan for 2 phones. Customer service for t-mobile was horrible they were extremely rude, ignorant, would hang up and then outright lie (could call 3 times with the same problem and get 3 different stories within 24 hours).
after staying with t-mobile for 2 years we just could not afford to keep their services so we decided to give boost one more try. I transferred my phone over first and went with the samsung seek. I've had the service for about 2 weeks and I am pleased with the service. I haven't had a problem with reception it ranges from 2-4 bars in our house and full reception when we leave the house(we have bad reception in the home even with t-mobile). Text messages go through instantly and picture messages take about 6 minutes to send or recieve. Call clarity has been good I have made quite a few phone calls and no problems with dropped calls, hearing the other person or the other person hearing me.
Only problem I had was porting my number over the first 3-4 hours I had issues with people getting ahold of me but that was because I was porting my number over.
This company isn't intentionally lying. Their phones don't claim to be something they are not I knew exactly what I was getting when I bought my phone, not like they said it had a 5 megapixel camera only to find out it only has a 1.3 megapixel camera when I got it home the package clearly states the camera it has, the memory, and every other aspect you would want to know.
also as far as coverage they can not guarantee you will 100% recieve coverage in the area even if you are moving into an area that has excellent coverage. Case in point we tried cricket and their map said we are in an excellent coverage area. Well we were except for our house/yard. That was not the carrier's fault but our area's fault.
I would reccomend boost to my friends especially if the service keeps up the way it is now. I am having zero issues with it. However we start having issues like before and I will not be so happy. But we needed to cut cost on our phone bill so hopefully this time we will be a lot happier with their service.
As of right now, one day after getting boost, samsung galaxy prevail, I'm extremely happy, especially for 50 bucks a month.
They first lie about the fees as $50 turns into $53 when you pay on line or over the phone.
Then you can NEVER get a support and when you finally do, the person doesn't know squat, can't even tell you what an error message means.
The Mirro phone is fine but these people are Cretins and liars.
recently paid 10 dollars for international "unlimited" calls and guest what? after 25 minute my 10 dollar gone, why? because its a hide rates and the website and its for some area codes ahh...... what a liers. So before u try to make a phone call go to the website and see if u area code its in the "unlimited calls" (jajaja) or beter jump to mtro pcs thats a really UNLIMITED PLAN
Was thinking about switching from AT&T to Boost, I've been reading the reviews and it's like 50/50??? I like the Prevail, but what Android doesn't have flash??? So thinking about the Rambler/Blackberry...any suggestions???
I went to a Sprint store today to inquire about the Boost phones and service. Just like all of the commercials I've seen, it sounds like a "too good to be true" offer to pay $50/month and have unlimited everything! So, I picked his brain and he assured me that there was no catch, the service is outstanding, and he's had his Boost phone for 2 years and can't remember ever having a dropped call or "network busy" message. He agreed to give me a phone to take home and try for a couple of days. Let me just say that the FIRST phone call I tried to make would not go through because the "network was busy". I've been messing with the phone, trying to send text messages from the Boost phone to my Nextel phone and vice-versa. Not a SINGLE text has gone through because the "network is busy"! I am SO THANKFUL that I did not pay to get out of my contract with Nextel to switch to Boost without checking it out first! I will NEVER switch to Boost! What's the use in having a phone with unlimited everything when you can't ever find a time when the "network" isn't "busy"????
How long ago did they do this review? all the information is wicked outdated. Is this site actively being run?
sucky service, enough said!
boost mobile is the worst cell phone ever. the 411 calls are useless. you never get the number you want. there is no customer service ever. plus i keep getting sales calls in spanish from people i dont even know. my boost mobile phone is getting a boosty boost right into the garbage can and im getting a real phone. my prepaid tracfone worked better than this scam phone service.its worthless . dont waste your money
the website takes forever to come up. i can get service 70% of the time while at work and i need it for my hoe security service. it is a good company to be with coming from AT&T, but just need them to be a little more economy savy on their phones prices
I've been through Boost Mobile since around September of last year. So far things were going ok. Reception in the area where I live is so and so (sometimes would get dropped calls) and the unlimited minutes was working great. Customer service itself was ok in helping me resolve any problems. No problems until come January. I pay via debit card (stupid decision on my part) and one day I noticed I was charged twice. Funny though because the 2nd charge was about two weeks later (first bill was on the fourth of the month). I tried calling them up to get that 2nd payment disputed (same amount as the monthly which was 53.13) but their "customer service" line doesn't take me to customer service (why?? It worked a few months ago). I left them an email instead and finally a couple days later got a message stating they "checked and didn't see a double payment". I decided to dismiss it (seems stupid but that was what I chose to do) thinking it was just a one time error. I was wrong. Just recently I got home from a trip and I checked my bank statement and notice again the same problem. So not only is their customer service lacking but they deny double charging me when they did. I'm considering soon trying a different phone company (hopefully one where I won't have to use my debit card for monthly unlimited).
Iden service sucks no matter what company.
With CDMA however, Boost's service is world class. I live in the nyc metro area and I get better service, more bars, and less dropped calls than when I was with verizon paying twice as much, which is ridiculous in itself that a prepaid company is providing better service than one who says how great they are and charges so much in such an important market of the country.
I'm beyond happy with having unlimited everything and a blackbery at 60$ a month. No complaints, would be nice to have the option of an iphone, but for great service at 50 or 60 a month ill compromise with a berry or droid.
i think my problem with boost was the phone it was one of the motorola phones for around 50 bucksbut the sprint network is pretty good second behind verizon
Wether iDen or CDMA, its been problem free service for two years and counting. Indianapolis IN area. Thanks Sprint!!!
Lets see... Ive had T-mobile (contract) and Cincinnati Bell (contract) and they were both awful. No customer service at all (except for the time i spent 2 hours talking to t-mobile to figure out why I had no cell phone insurance even though they had been taking the money for it). Cincinnati Bell promised video streaming (it doesnt exist unless you are paying over $200 a month). And I had to pay out both contracts within the first year because they were charging me so much. Went to Virgin Mobile. Good service but my phone was SOOO outdated (Super Slice or something like that). I wanted a better phone so I switched to Boost Mobile. I have the Sanyo Incognito. I have dropped this phone so many times it should be shattered to little tiny pieces by now. It only has one little scuff mark on the front... and it works amazingly. I get reception everywhere except in one spot of an apartment in the basement.. (which my sister has Verizon and she doesnt get any at all). Videos stream super quick (i didn't even know Boost streamed lol) so that was a major plus. I got the phone for $30 on Black Friday and it has been the best investment for me lol. I use mini opera browser and its faster than my new desk computer!! Which is nice if im at the store and want to try a new recipe, i can look one up, grab the stuff i need, save the page and go. The only problem I have is the phone doesn't have flash and when i save the pictures from the internet, i cant find them. But for the price, im not too worried about that. I get messages super quick (like literally when the senders phone says sent, its popped up on my screen). And the calls are great quality. Everyone says they can hear me great. (I have a very hard time hearing what my sister says though lol.) Im soo glad I went with boost because I was very close to getting yet another contract through Verizon. They have saved me so much money its unreal lol. And ill be saving even more money because they have the shrinkage plan. Unlimited everything for $30?! Cannot beat that...
I am good at technology toys, but I still went to Radio Shack to buy and ask them to set up the phone for me. It took time, but they definitely can solve all the problems you may have.
My plan was 100 calls/10.00. I never made so many calls, thus I pay 10.00 every three months. There is NO WAY that any other plans can beat it.
I am going to buy an everything plan for my older kid. It is much much cheaper and I don't see why people have to spend more in other suckers' plans.
i just got boost and i hate it so much dont get any bars at my moms and im there most of the time sooo it sux i just wish i got more bars couse i need my phone its my life ;}
I switched to Boost after several years of abuse from TMobile. I love my service! I have the Motorola Rambler. I do not experience dropped calls, and I live in the city. Price is unbeatable. I highly recommend this service
I've had Boost Mobile for a little of 2 years. The first year was 50/50! I was on the iDEN network (Walkie talkie) You had to download your messages, dropped calls!! The second year i decided to switch over to the CDMA ( NO walkie talkie). I've had no problems at all. No dropped calls, messages come in FAST, no downloading them! I would recomend Boost mobile for a great cell provider. Alot of people have there head up there ass so far that don't know that Boost runs off of 2 networks. (iDEN-Nextel) (CDMA-Sprint) iDEN you have to download your messages becuase your using Nextels network which is outdated. Lol, CDMA uses Sprints network which is just as fast as having your service through Sprint. So when phurchasing your next Boost phone i would suggest buying a phone that is ran off CDMA network. $50.00 a month followed by a shrinkage plan. I would highly recomend Boost mobile or Virgin Mobile since they are both owned by Sprint. Boost mobile "Where ya at?" Rep da north (651)
I currently use boost. I have had the worst service ever. Calls are constantly dropped! Often the calls are dropped within the first thirty seconds of the conversation. In addition, the phone breaks up a lot. Those I talk to always say you're breaking up. It's embarassing. I don't even want to call anyone. I hope to spare you boost despair.
i'm starting not to lie boost because they cant seem to fix my problem with my phone i haven't been able to use it for four or five days now my baby is diabetic and i cant even call (911) if she goes in to a coma she could DIE because of them i have called them numbers of times but still they cant fix it
THIS SUCKS .. MY TEXT ARE DELAYED AND SOME WONT EVEN GO THROUGH IT , IS HORRIBLE BEING THAT IS THE ONLY WAY I KEEP IN TOUCH WITH MY HUSBAND ..
I'd give no star if I could. My first number was recycled and with the previous owner of the number had a subscription to a GPS software that started showing up as a $9 charge on my account. My auto pay set up kept the account going but when I asked for the refund of the Telmap GPS charges they said they couldn't refund a pay as you go account. In the end they kept over $40 of mine. Their customer service sucked since they sure took their time determining that it was a continuing subscription to the recycled number. Lame. Do go this route unless you keep your balance at minimum and keep on top of every charge online and make a point to try and get a non-recycled number.
I meant to add that my text messages go through immediately. In the month that I have used Boost Mobile, not a single text has taken more than a few seconds to go through. So either I'm in a better area for texting than some others or Boost fixed whatever problems they were having.
I was a bit leery about switching from AT&T over to Boost Mobile based on some of the complaints here such as delayed texts, non-coverage areas, etc.
After using their service for a month, I am very impressed so far. It took literally 10 minutes for Boost to switch my AT&T number over to Boost. I had 2 phones, and the times were consistently very fast.
I though that coverage wouldn't be as good, but surprisingly enough, it's better than AT&T was for me. I live in the Warren/Youngstown, Ohio area and drive to Akron and Cleveland regularly. In all that driving, there is one dead spot about 200 yards long - just enough to lose my call. Other than that, excellent coverage.
If I had to complain about anything, it would be three-fold. 1> They hit you with more texts and automated calls than I was expecting. I replied to one of the promotional texts with "please don't send me any more of these" and a few hours later they texted me and said that I was now opted out of those. 2> Their phone selection leaves a bit to be desired. I think they intentionally do that to keep data use minimal, since you can't use good Android phones. Their only Android offering right now uses the OS version 1.5, which is way old and lacks a ton of features introduced with 2.0. 3> Internet access is not reliable.
Since I use my phone for little more than voice and texting, this has been an extremely nice switch. My contract with AT&T was for $70 for two lines, but when I'd get the bill, it was regularly around $90. Now I know exactly what I'm going to be billed, and although it is initially higher than my average AT&T bill, their "Shrinkage" package will soon bring it well below what I was paying AT&T.
And contrary to some users on here, some of Boost's phones use CDMA and others use iDEN. Choose whether you want Nextel's towers or Sprint's based on the phone you purchase. I got a CDMA phone and it clearly is using Sprint's towers.
All in all, I'm very happy with Boost. With a little less intrusion with solicitations and automated phone calls, they would easily have gotten 5 stars.
Im a truck driver out of Pa. needed a phone, last one died. bought a phone in Terrell TX. Tried to activate it in at our terminal in Irving Tx, I was about to get my phone # when the line cuts out. Thinking it was the phones at the terminal, 1st time me being there. I drove to Abelline TX, stopped at a truckstop,tried again, after listening to rant & entering prod #3 time the line cut off again. you see less & less pay phones especialy in the mojave or midwest planes of Iowa in Montana. I have no time for games. Give me your business, or Iguess Ill go some where else.I had Boost mobile years ago in the 90's no problem.Now I cant even activate, or seems like they dont want me to activate the phone.
Was a loyal Verizon customer for ten years. Made the switch to Boost Mobile in Feb 2010. Thank GOODNESS!!! Verizon monthly bills were over $200.00 each month with data plans, going over my alloted talk-time etc... Boost Mobile unlimited EVERYTHING, $45.00 per month. I need NOT worry about ANYTHING as I know my bill will NEVER go up NO matter what!
I can text, e-mail, talk from EVERYTHING including building where I had NO reception with Verizon. The ONLY Issue I initially encountered was configuration of the phone, which one call to customer service tech support resolved in three minutes.
I do believe MANY of the prior comments as INITIALLY, I would hit these "dead spots" in my own city in which phone calls would simply disconnect for no reason. These "dead spots" are NO more.
I can and have carried numerous phone converstaions while driving from Los Angeles to Las Vegas. Something I was NEVER able to do with Verizon. I can do this with Boost Mobile. Service has gotten SOOOO much better as a result of additional phone receptors being installed EVERYWHERE.
I do not work for Boost Mobile. I am a police officer in Los Angeles and simply wanted to share my experience with Boost Mobile.
I think boost is a great deal. I have never had any problems with it since the big text issue few yrs ago but they fixed it and for bad issues they threw me some cash in my account. I always get great service when I call. I have one issue and that is the phones. There droid phone is way over priced and only one other then that Its all good. Boost get a better droid at a more fair price for real.
you get what you pay for. customer sevice is non-existent. 411 is worthless. beware using your debit / credit card.
I got sick of the big bills at the large carriers, at&t,verizon. At&t burnt me awhile back with them their over limit contract fees($750bill). As soon as my contract was up I went with Boostmobile in 2007. I always pay my bill at a radio shack or Boost store(Note-Dont use a credit card to Boost directly). I just needed cell phone service that worked at the time and for the now $50.00/month for unlimited talk, text, and web, You just cant beat it. The service works just about everywhere ive been barring the usual dropped calls in valleys near creeks where At&t & verizon lose their calls too. The first phones they offered where not good in 2007, but that has improved dramatically in the last 2yrs. I just purchased an I9 motorola and am well pleased with it. Its even can run apps even though it is not a smart phone. The boost apps are limited on the Iden network, but the site Boostapps.com(Not affiliated with boost) has a few better apps and ways to apply them to a boost Iden network phone. Most of the apps on the the boost web site are "hoaky" and stupid not to mention expensive. But the other site has better, more usuful apps, and most are free. The web experience on the boost site is a common, no frills, very limited application, in otherwords,not good at all. But by visiting the Boostapps site, I they had discovered a way to download the "Opera mini internet browser to the boost Iden & Cdma phones for free. Wow, welcome to the internet! Not its just like browsing on a laptop or desk top experience. You have a choice of the Opera Mini, 3.0,4.2. I choice the 5.1 because my phone processor was fast enough to handle it. All phones other than the I856, I9,or the I1 should use the 3.0 or the 4.2. But still, keep in mind that the internet experience is realistic, but still slow compared to other networks, but still better than the web that comes with the phone. Its much speedier than the web installed on the phone, but much slower than the other major phone network internet speeds. But all in all for $50.00 a month, Im really happy with the service, thrilled that I can now get a real internet experience on my phone with unlimited usage instead of being charge by the megabite(Very-Expensive), not having to keep up with allowed talk time limits, and a pretty reliable sprint network system. You get a lot for what you pay for, its just slower speeds. Its an economical choice that puts about $720 more dollars a year back in my pocket rather than At&t or verizons pocket. If you travel from one end of the country to the other, that verizon is the way to go, but Im usually in the southeast, and we experience good coverage here. Hope this helps.
you people are crazy iv had boost from the start and iv had allot of there phones i have never once had a problem with anything i recommend it to all my friends you can not beat 50 bucks a month with EVERYTHING unlimited
Worst customer service EVER! i've had three boost phones for three years. Relatively few problems with the phone service provided HOWEVER sevral months ago they took it upon themselves to charge my credit card 3 times on one day and then charge it again the following month without my permission. I have spent countless hours on the phone with them trying to straighten this out to no avail. i finally had American Express do a chargeback after a "supervisor" told me they were going to credit my acct but didn't. This whole process which should have been resolved in under 15 minutes turned in to a 2 month- 5 hours on the phone nightmare that they stilln didn't resolve- AMEX did!
Now when I make my payments they won't credit my account until I spend at least an hour on the phone with them(multiple calls)because they want to verify my information. There is a lot more to this story- much too lenghty to post here.
I am shopping for a new cell phone service now because Boost has become intolerable!!!
It's all because of their error not mine--I pay my bill every month with the same credit card and all of a suuden that's not good enough. I believe it's payback for me making them refund the money they overcharged me.
They actually told me to just leave the money in my boost account!! Like I want to pay them 2 months in advance! I don't Think so!!
Every phone service provider is different. I like my boost service. Even more so now I have the motorola I1 Droid. Yeah I hate that every time I call customer service I never get a person who can speak english thats why I gave 4 stars. Other than that my service is great, txt are fast, internet is good.
If your having problems with your device itself, call motorola not boost. The touch screen on my droid went out after 3 months so I called motorola and they fixed my phone no problem no charge. All phones have a warranty of one year from motorola.
BlackBerry8330, I don't know where you get your information from, but after visiting my local Sprint store, I see no reason for not passing on the information the employee who has been working for Sprint the past two years to others. I take his word over yours.
Jo do you know the differents between the CDMA network & the iDEN network?
I get my information from Boost, they have the CDMA phones, they run on Sprint's CDMA network, 3G speeds (like my Blackberry from Boost)and they have the iDEN phones, iDEN phones have Walkie Talkie, CDMA do not.
As for the employee who has been working for Sprint the past two years, I have been with Boost before the employee started with Sprint.....and I started with an iDEN phone
If my BlackBerry was on the iDEN network (like you claim it is) then I could not surf the web as fast as I do & could not watch youtube like I do.
I now have the BlackBerry 8530 (WiFi is nice), want to buy my BlackBerry curve 8330? It's on Sprint's CDMA network
Read for yourself
i have been using boost for years without and problems.
i would also like to add that when i contacted them i got an actual american or spoke engrish quite well.
but to be honest my friend has strait talk its a little cjeaper and has better service but i already had all these nextel phones so i went with boost. pretty happy. no complaints with the unlimited. but if you pay as you go (non unlimited) you wont like it at all.
like i said the worst part is coverage area, i live in Appalachia ohio kinda desolate here. guess they just need to add some more towers.
Just in case you are going to get a Boost phone, STOP!!! Don't do it! I had problems from the start! I went to buy the phone and brought the cards to activate my phone. Well the lady in the store ran my credit card and had me buy the cards. So I paid for double right from the beginning. And they have a no credit policy so just out of $50. The phones are crap. I have a Sanyo that cuts off and back on at it on will. They trouble shoot the phone and realized that they needed to replace it. But instead they sen me to the company would want me to send them my phone for 30days. So I'm not to have a phone for 30 days!! WOW! then after 2 months they order me a new phone. Well why was that not ever done before, but they lied and the process was never approved. They asked my to wait another two weeks while I'm still paying $50 month and can not use the phone. Idiots!!
Really happy with boost. 1st cell since I broke up with AT&T who was a nightmare and cost me a ton in the past 3 years. Now my bill is always $50 and I can do everything I did with my other phone. Service is good, I'm in the Northwest though. I admit, the service is not great. It does take a LONG time to get a human being on the phone. I call my local wireless store for most of my problems. Usually I just have to take out the battery. I want to upgrade to the blackberry - but it's pricey! Wondering if it's worth it...
Boost is great had several phones with them and never a problem with them or c/s now have the 8330 and it is a very nice phone and the service is great.
I hat to put a 1 star there was no choice to put a 0 star, the phoen is great but the service sucks. I tried to set up for automatic withdrawel and it took my $50 plus $3 tax and it did not credit my account, I continue to receive an average of 1 message & 1 e-mail everyday telling me how many more days I have till I need to pay again. I have sed numerouse e-mails and spend hours on the phone going through all the menus and in the end I get hung up on, so I went to Sprint and was told that they really don't have anything to do with them other then selling the phones. And when I asked if they have a different phone number that I could use they told me no, & they know that it is impossible to get a hold of anyone on the phone. I wish I would have known that before I spend $200 on their stuppid phone.
Thanks for nothing
Just get Straight Talk! Runs on Verizon or AT+T, your choice depending on the phone you choose. It is cheaper than Boost, never a driopped call, or missed text. Best deal in the USA--period. Why everyone does not use this service, I have no idea, it is simply the best available.
I would caution anyone from using Boost. I wanted the $50 month plan with shrinkage. Got stuck in a $2 /day plan. Went crazy trying to get it switched online or using their endless phone tree that leads to no C/S rep was maddening. If you get a C/S rep they are unable to speak with the payment rep, you end up transferred and lost, again! Now I am being told they I cant get the auto pay set up until 1/28/10, when my new bill cycle is due ???. Talk about stupid.
I am very unhappy with Boost. I live in a major metropolitan area and terrible signal and coverage. When I do have signal, most calls are of very poor quality and I often have to ask people to repeat themselves. I am going to get a GoPhone and kick Boost to the curb. They are terrible.
Boost has terrible service and real bad India support. I have been with Boost for a few years and when I first signed up with them they were decent. In the last part of that, I tried calling the support on a network dialing issue and the support did a few things on my headset laughed and then hung up. I called back to complain and they hung up on me again. I called back again and asked to speak to a supervisor and they hung up again. I called later and spoke with someone else and they outright lied to me. Told me he was located in Irvine California. I knew he was lying to me. Since I am from that area, I asked what was the zip code he was in and he hung up on me too. These people have poor service both network and support. The only thing they have going for them is they are cheep. You get what you pay for. And I thought Verizon was bad...
service is great. niceplans an all BUT its completely rtarded. if uwant to fix a problem u have to call an sit throu EVERY menu justto hear that theres NO ONE ABLE TO HLP they charge me for things i NEVER bought an out of no where i get charged for some e commerce crap!!! i looked it up ive NEVER EVEN HEARD OF ECOMMERCE!!!!!!!!!! BOOST SUCKS going to mtropcs:)
My mom has boost and it has very good coverage and shes only had like 4 dropped calls and she has boost since november last year. Shes gettinq me the blackberry 8530 At the end of this semester(late january) and i cant wait! :D
Btw i live in the northwest in oregon.
I signed up with Boost three months ago, and I have nothing but compliments for them. I bought the Motorola Rambler initially, and did so at Best Buy so I could take advantage of their 30 days no questions asked return policy. The service was great but I realized I needed a smart phone. Boost had just rolled out the BB 8530 so I took back the Rambler and bought the BB and it has worked flawlessly. Not only is the phone service top-notch--never had a dropped call, the internet is fast enough, especially when you run it through apps like Google--but, get ready for this, my customer service was SUPERB! When I switched between the Rambler and the BB it could not have gone smoother. The staff was friendly, helpful, efficient and eager to ensure that my transition went smoothly. And they gave me a $10 credit for reasons I cannot even recall. Look at AT&T and Verizon now trying to play catch-up to Boost, Virgin, etc. with their pay-go plans (still not as good). Sprint knew what it was doing when it launched these services. No contract, high quality mobile service is the future, and Boost is there.
I purchased Boost yesterdady. Haven't had service in over several hours. Was unable to get through to customer service. I any be going back to verizon. Plus service would be better
while the service is ok, the blackberry 8330 which i purchased in September, sucks! does anyone else have problems with their blackberry freezing up numerous times a day?? the internet service as well is not good. it takes a long time to get to any pages.
Boy "Glenn", I really wish you had stated what type of phone you had with Boost Mobile!!! I just ordered a Blackberry Curve II 8530 from them & i'm hoping maybe you were in the same situation I was in with Virgin Mobile where you had a cheaper phone which never allowed proper access to the network & never functioned as it should...
I have a feeling I would have had better luck with Virgin but when I realized I couldn't backup my contacts on my finicky device (with a PAID contacts backup subscription), I knew it was time to leave... Just purchased the Blackberry, as stated, & while i've already realized Boost Mobile bases their customer service in the Philippines (sigh~~, just like Virgin) hopefully I don't run into identical problems... If so, i'll be leaving them & hopefully I can sell the phone on eBay or something! We'll see how it goes, i'll make sure to return with a FULL report once I activate my service at the beginning of the new year!!!
Was with Boost for 2 1/2 years. Service was good prior to the launch of the revolutionary $50 Unlimited plan in early 09', From there it went progressively downhill. Being on the iDEN side had it's issues on and off but this year was the ultimate worst. It got to the point where only one thing worked and that was the walkie-talkie (PTT). Phone Calls: Dropped most of the time and voices being cutout during the conversation. Texts: Took longer and longer to download and sometimes could not download/or open. Wireless Web: Don't expect that when starting up an unlimited plan. I signed up for the $2 Daily Unlimited plan back in Sept and did not have data access for 4 days straight. Phone kept reading "System Error, please try again" everytime I opened up the turtle slow Openwave web browser. I sent them an email complaining of the issue, I received no response. I cancelled the plan and filed an FCC complaint. A month later, I was mailed some follow-ups from the FCC and received an email from Sprint's executive resolutions and they gave me a direct line to a person to resolve. When I called the rep she told me that the phone wasn't "provisioned" for web access and that in the future I need to call CS when I sign-up for a plan with data access. In other words, Boost needs to turn on the web when activating an unlimited plan and for some reason it got overlooked. This should be automatic upon activation. Customers should not have to call Boost to begin receiving services that they already paid for. But the problem that pushed it to the brink was outrageoulsly delayed alerting. I had a friend that called me recentley and told me that he left a few voice messages. Well, in the two weeks that I had my phone on everyday, NEVER received an alert to new messages. And I believe Boost deletes voice mails every 14 days. I had voice mails in the system that I didn't even know about and if you rely on your phone for work or other important stuff, it could be problematic.
Even though I always enjoyed the walkie-talkie service on the Nextel network everything else with this iDEN network got really BAD this year and it seems like Sprint Nextel has no interest in fixing or improving anything on iDEN. Went back over to Virgin Mobile and the CDMA service that worked very well for me in the past. And for those looking to leave Boost and wanting to port their number to a new carrier- Call Boost and ask for your account number BEFORE signing up with a new carrier. It's a special number that preceeds your mobile number and PIN. It took me 3 days to activate my new VM phone because of this oversight.
i've had my Boost mobile phone for 3 years , even though it sometimes drive me crazy its a great service and the plans are awesome..for those who cant really pay a cell phone bill up to $200 because of text mesgs .!!!!!! all you have to do is keep your phone up..like for example dont treat it as if it is a piece of junk .!!!!
Boost Mobile's customer service is horrendous. I just spent one solid hour trying to get thru to a human being because I am consistently being charged for incoming text messages while my phone is turned off. How can that be??? To say that I was furious is an understatement. And as I have the "pay as you go" plan, these incoming text messages are literally eating up all my minutes/$$$. My husband was right, you do get what you pay for. Worse service provider!!!
Boost has the Number 1 WORST customer service in America. U never get a human voice. Go into a Sprint store like the one on Baltimore Pike In Springfield, PA. And you get four mexican guys one with a scar down his face that says, "We have no answers for any questions you might have." Its a sprint owned store Boost is a spin of Sprint. So was this NOT nasty. We Americans allow ourselves to be crapped on and continue to hand them our money. This is one company that sucks. They drop carrier too much. Calls break up. No matter what phone you have I used the Sony Mirro
Have had them for about 1 year. Servive in where i live very's i have to be in the city to call or ill loose them. Text are slow. But they are cheap! Phones are ancient unless you spend 300-400 for one. Still if your broke like me best way to go.
Sorry, too many head concusions, I meant the Blackberry 8530. I had the 8330 and upgraded just recently to the 8530, also if you buy your Boost Phone from Best Buy you can purchase a insurance plan through them for I think 45.00 and it covers you for the replacement if it gets broken lost or anything else.My 1st 8330 lasted 5 months and the tracball stopped working, took it in and got a brand new one right on the spot. Well woth the invertment since I dropped 250 large on the phone in the first place. Good luck.
I'd like to say "Yes" their CS blows with the autoprogramming, but I learned to trick the system and hit the buttons that get me to "complain about my automated debt patments and you'll get connected to a live person right away. I'm always looking for a great money saving plan and there are ones out there, but service wise so far 60 bucks a month isn't too bad.Love the BB5320 battery life is like a fish out of water though. I'd give them 5 stars but whose ever bright idea was to put a low end droid phone on an iden network was definetly related to the boss by way of blood or on their knees,wtf I hope they do better soon. Other than that you have to go cdma if anything with boost
I hate to let Boost go after the last 8 months, but only because I travel and work alot of times in rural areas around the country, I needed a service that provided better rural coverage. On the East Coast not a major issue, current I am in the Pacific Northwest area and just no Sprint/Boost coverage in the areas I am working. Blackberry service was great, customer service was top notch when I had a problem which was only once, coverage is good in general on the CDMA side, I used it from DC to Florida to New Orleans and everywhere in between, always had signal. I am in the process of porting my number to Net10 and hating Net10 already before it even gets activated. If it was possible, I would stay with Boost Mobile. If you are in a city area, I say go with Boost, never dropped a call and if you have a problem, they take care of it on the 1st call, not like Net10.
For the same unlimited price i can now get net10 and then if i want to switch to a $25 for 750 minutes depending on how many minutes i need a month, it beats boost and the service is so much better.
Nope.. Not good at all! Bars went up and down while sitting in one spot. Called customer service who told me that my brand new phone needed replaced with a better model. I laughed as I bought one of th most expensive phones. I asked why?? They say mine didn't have a good antennae(sp). I asked why is it that it would be bad on a expensive phone and they said it must be broken.LOL uh huh.. right.. So I asked what cell towers they use. They say At&t. Really I say? I had At&t prior and it was AWESOME without any issues. They say call the manufacturer and ask for a new phone. LOL really?? Its not the phone, its your service! The service sucks!!! So in the end, I had it one month and spent too much on a nice phone that now sits in a drawer cuz the service fades in and out no matter where you are. SUCKS!
The price is great. The service is questionable. Right now I haven't had voice mail for more than two days and getting a person, either on the phone on by e-mail has been impossible. It's a bit aggravating.
If I could go lower than 1 star I would. I recently was deployed with the Army and where I was going Boost was suppose to have signal and my then current provider was going to charge me roaming and long distance. Before I switched I told Boost my story and asked if they could tell me for sure that the phone I was buying would work. I didnt want to be deployed and without a way to talk to my family and friends. I did this twice, the first when I bought it and before I opened it, then again when I was setting up the service. Well I was deployed and guess what, it didnt work. I had to buy a phone card and call Boost from a pay phone. After forever of trying to get an actual person and then being transfered to the managers manager. They told me I was SOL. The last person I talked to actual started getting upset at me for I what I can only guess was the fact that I called and they had to do work. But finally after speaking to 5 different people Boost admitted that my particular phone probably wouldnt work where I was at. Simple solution I thought... I asked if I could mail in my phone and they mail me one that works. The people at Boost actual told me that the only thing I could do was to try and get my money back from Walmart. I then politely asked if they had listened to anything I said because surely the solution of flying back to the States and going to Walmart to see if I can get my money back from a phone that Boost PROMISED me on two different occasions would work would be a little difficult being that I was DEPLOYED!!!!!! He then just plainly said, looks like your going to have to wait until you get back. I thought it was only in movies and tv but Boost's actual policy is to never give refunds or fix a problem they caused. I then thanked him for supporting our troops and hung up. So yeah I spent a whole deployment having to bum off peoples phones to make a call home. So please heed my warning do not use Boost!!! Imagine yourself or someone close to you going through what I had to. See how long you can go without talking to your friends or family. Try doing something honorable, then while your in the middle of doing that have a cell phone company spit in your face. Something like this could happen to you if you choose Boost. Maybe your Boost experience would be a million times better than mine, but know that if somehow in this very predictable, never changing, safe world we live in that Boost will never help you. Not even if they caused the problem, not even if they caused the problem and your a soldier deployed. If they were rude and refused to help me, do you think they'll help you? I want to win the lottery just so I can buy a Super Bowl ad bad mouthing Boost. If you want a cheap sell phone there are literally dozens of other companies just as cheap as Boost, and most have better coverage. If you enjoy Boost Mobile here is a list of things you probably also enjoy doing: pulling out your hair.. stabbing your self in the eye, then squirting it with lemon juice.. slamming your head against the wall.. killing babies . Those are all very similiar activities to having to deal with Boost's customer service. Even before I joined the Army I had no time for anyone or any company that didnt support our troops. But now that I am one, I get to experience first hand some of the disrespect. Boost is one of the bad guys, dont help them make millions. Support our troops, down with Boost!!!!
I've been a Boost Mobile customer for 2 years. I'm one of those guys who continue paying late on his account. I have never been charged a late fee, payment fee or any hidden fee with Boost in 2 years. I've had problems with Text messages with the IDEN phones, but once I switch to the CDMA handsets it solved my problem. I've traveled through most of the western states and for the most part am very pleased with the coverage.
I'm a PrePaid Junkie. I love the fact I don't have a contract. I love that I don't get late fees. I love the fact that the customer service has been EXCELLENT. I read here that some people can't understand the rep. That has never happened to me. The local stores are more than helpful to me.
I don't expect Verizon's coverage and am very happy with the unlimited calling and the Sprint coverage that Boost offers.
If you don't like the hassles and the high prices of the Post Paid companies... there is no better prepaid than Boost Mobile.
Customer support is lacking in providing proper information to the clients.Told me they will replace my phone,made me wait 14 days to find out that they cant provid me a phone after all.I was told by 2 reps that I will get it?I had the I465 phone and the web service never seem to work right in connecting.The GPS didnt work as well.I'm very disappointed in how they provided me my service.they said to look into my warrenty and after 90 days ur no longer coverd so to fix it,they want $75.For that price you can buy a new phone for 79.99 I465.I had better service with Tracfone they replaced my old phone with in 3 days.
I've been with boost since their begining days. I've found their phones to be good. Customer Service was better before the new computer system. Right now my biggest problem with Boost/Sprint, is that they are doing nothing to upkeep and maintain their nextel cell towers.
When I had Boost, people would try to call me and it wouldn't go through. They would get some automated message about my phone being unavailable. I would get texts hours to DAYS after people originally sent them to me - same thing when I sent texts out. Customer service was awesome, they creditted my account because of the trouble. The service still sucked though, maybe it was just my phone? Either way, waste of money.
i have boost mobile for two years i have no problem with it it work every were i go cdma phones are good becuse they use sprint towers and iden phones are no good becuse when somebody call me it go to my voice mail with out my phone ring this is no good and when i get text it me one hour to get text message i dont know why boost dealing with iden phones is loosing costumers becuse now they boost moblie is no good trust me if you buy cdma phones you will never have any problem .cdma phones are best
I'd like to thank everyone for their input on "Boost Mobile". I am doing research for the "right" prepaid provider for me. I'm located in central VA and wonder what svc is like in my neck of the woods.
Thought i would add my two cents here,been with boost for several years,both my sons have boost,all in all i am happy.Best value imho.I am a otr team truck driver and drive nationwide.Boost works probably 85% of the time for me.The other 15% i have a verizon prepaid for and this combo is cheap and effective.No contracts,no bs means a happy driver.You get what you pay for and NO carrier is 100% perfect contract or no.53.88 a month and i talk and text as much as i want,good deal.I for one WILL stay with boost and recommend it to others and use my verizon for WY,ND,SD etc.Peace to you all.
Customer service is the worst! They don
't know what they are doing.I had money in my account and they still interruped my service. I called all morning! No one could help me.
Boost is the best value that I've seen. But, now they are also operating on the Sprint CDMA network so alot of the newer phones won't work in a IDEN area.
i been with boost since 2003 and i feel this is a great phone service yes through the years i had some problems but boost fixed all service problems very quick i will for ever be a boost customer. BOOST you are the BEST phone service i ever had. Keep up your Great work
f,y,i plz keep in mind that we need more iden phones .. cdma does not work everywhere and becuse of that reson lots of peoplo are going to stright talk.. door id 14516... thanks
"Boost Mobile's CDMA series of phones does run on Sprints CDMA network. The iDEN series of phones runs on Nextel's iDEN network. Do your homework before commenting."
BlackBerry8330, I don't know where you get your information from, but after visiting my local Sprint store, I see no reason for not passing on the information the employee who has been working for Sprint the past two years to others. I take his word over yours.
Thank you to everyone who took the time to make a review. I just happen to be looking for a phone service for me and my daughter. Your reviews has helped me tremendously!! Good service and good customer service is more important to me than anything else. It is evident that Boost does not supply this. I will be seeking service elsewhere. Once again, thank you.
Jo said on 09/15/2010
"Nextel's coverage is much smaller than Sprint's. All Boost phones use Nextel's coverage whether a CDMA or IDEN phone. If they used Sprint's coverage I might have considered it"
Boost Mobile's CDMA series of phones does run on Sprints CDMA network. The iDEN series of phones runs on Nextel's iDEN network. Do your homework before commenting.
Sent from my BlackBerry® by Boost Mobile
Boost has terrible customer service and shipping policies. I ordered my phone and it had free 3-day shipping. Over a month passed and still no phone. Boost doesn't ship the phones, they contract that out to Brightpoint, and Brightpoint doesn't notify you if an item is out of stock or backordered. After over a month I never got my phone, finally canceled my order, and even then it still took a few days and multiple emails before I got a refund.
Terrible customer service.
HORRIBLE CELL SERVICE!!! HORRIBLE CUSTOMER SERVICE!!! HORRIBLE INTERNET SERVICE!!! HORRIBLE EVERYTIHNG!!! You definately get what you pay for. Cheap price, gets you cheap service. I've used them for the past year and I can no longer support this company! I couldn't recieve text messages for a week with my new phone so I called Customer Service and was told the # was disconnected. I hit redial and the call went through but the representative told me to hold then hung up on me. I called 8 times and was hung up on by every rep that put me on hold! The line was busy 3 times I callled back again I finally spoke w/ a supervisor and he transferred me to another person that didn't speak English! After 2 1/2 hours I was told there was nothing they could do and that I'd need to call back tomorrow and ask for a ticket to be put in because that department was closed. I asked why he couldn't have someone call me back? He actually hung up on me!!!! I was pissed!!! I called the next day and they said it should work in 72 hours. Texts come throught the next day or never! Calls drop all the time for no reason! Internet is staright BS!! And you're stuck w/ them for 30 days even if you're not satisfied! I will not use them again!
This is a sorry company first of all there is no insurance available for the phones and if the phone is lost or stolen any money paid will be lost that sucks they do not try any kind of way to accommodate their members... I will not recommend this service to anyone else..
DO NOT GET BOOST MOBILE. i just recently started my service with the i465. at first i couldnt send texts but i resolved that problem by restarting the phone and after that it all seemed great. now i go out and get something to eat and the very next day i find out i overdrafted my bank account when i knew i should have had more than enough money to eat on and thensome. i call up the so called 'customer service' and explained the problem. after a bunch of rude remarks he told me that it was an error on their part and i should see the money back in a couple of days. BOOST IF I DONT GET MY MONEY BACK I WILL RECOMMEND AGAINST YOUR CELL SERVICE.
there are no roaming charges because the phones are set up so that they WILL NOT roam. so, if you have a sprint plan and it roams, the boost phone will not utilize that other carrier's tower.
i live in battle creek michigan i don't
have boost but i know a lot of people who do i am thinking about getting boost but i did not realize there were
so many complaints could some of problems have anything to with were you live i would really like to know
Recently purchased prepaid phone for granddaughter in our area. When child returned home.....less than 200 miles away she has no service. I have tried to contact Boost via email....no response. Tried to talk with someone on phone and could not understand person on the other line. More info on coverage should be more visible for the consumer prior to making a purchase. Now I hold a $70.00+ phone and a 30 day unlimited-plan and can't use it.
Nextel's coverage is much smaller than Sprint's. All Boost phones use Nextel's coverage whether a CDMA or IDEN phone. If they used Sprint's coverage I might have considered it.
Boost isn't good at all.
I'm a teen and I have the 50$ unlimited plan. My text get through slow and often don't get through at all. I usually have to ask friends to resend their messages over which becomes a hassle. . . The web is extremely slow. My calls usually drop and sometimes I get no service at all. Sometimes, well most of the time when people try to call they are usually sent straight to the voicemail several times. Oh btw I have the i465 phone.
Of all the prepaid carriers, Boost has the best value, period. Despite what you hear, prepaid phones WON'T roam (i.e. Boost CDMA on Verizon CDMA, T-Mobile GSM on AT&T GSM, etc.). That's how they keep the rates low. Boost is the only carrier that has pay-as-you-go rates at 10 cents/minute regardless of how much you pay and is good for 90 days regardless of how much you buy; NET10 makes you buy at least 300 minutes ($15/month) to get 60 days worth of use. As far as coverage, Boost's iDEN coverage is better than its CDMA coverage, as Boost CDMA only uses Sprint towers, like Virgin Mobile. Boost CDMA and Virgin Mobile WON'T use Verizon or US Cellular towers.
Ive heard alot about Boost and Ive been at cricket for a while and I plan on switching over because the plans that boost offers seems to be more affordable
Generally I do not write reviews however... I live in the Hampton Roads area of Virginia. I came accross this site while shoping for another carrier. The commercial say that's wrong, well boost is wrong! My boost mobile a lot of dropped calls. No service in my house or at work sometimes even on the street. I spent 7 days in NYC and 50% of each day NO SERVICE FOR MORE THAN 5 MINUTES. Same thing in FLA and DC. I had to sit on the top level of the sight seeing bus in DC to call my daugher in VA. Text message constantly says error recieving. I have to ask people to please resend. The web forget it by the time you get on the service is gone and the red circle with the line is up. THE WORST customer service in the world if you get through to a human, then they have no idea about any problem you might have, or how to resolve it, provided you get them to understand it or you understand them. The supervisors same issues. Cheap price cheap service. My daugher has simple mobile and loves it for the same price, no dropped calls, great costomer service, similar features with better selection of phones. The running joke with my family and friends is that I need a real phone and a real carrier.After today I will have a real phone and a real carrier.
i had boost in the usa but now i live in puerto rico.when i came hear boost wasent hear so i went to sprint i have a blackberry i want to know if i can use this with boost.thanx
Was thinking of getting Boost but CDMA or IDEN phones makes no difference, they all run on the Nextel network which is poor coverage. This comes directly from a Sprint in store associate. All Boost prepaid phones use the Nextel's network.
my friend had boost mobile she lives in n.h and she had a lot of dropped calls at home which is in the southern part of the state she had no service in her house she had to go out side, so she gave her phone to her daughter who lives in washinton state and her daughter has good coverage there so she changed to straight talk as i have it, and she has no problems as straight talk operates on the verizon net work and in n.h or maine,mass, they have a great net work so before you take out a plan please check the coverage area, where you live in my area verizion has the best followed by att, and then sprint,
While the price is good. I had many text problems. Not being able to send receive often got transport error. Many times I would get messages hours or day later then was sent. Made for many confusing converstaions.
While service seems fine almost anywhere in the city. I am quite dissapointed at the basic i355 phone. It does not have a calculator or alarm...even an LG or Samsung for less money have more features then Motorola, such a crappy phone. I have no idea why even Motorola is in business, they only make junk.I'll probably keep the service, but will switch to an Asian brand maker of phones.
Dear People I read some of your complaints so let me clarify something real quick,
1. if you dont reboost your account in 90 days your account automatically cancels
2. your PREPAID balance and noticed I say PREPAID expires if you dont use it in 90 days
3. how do you expect to have You tube in a basic phone such as i335 or i290 that is a basic phone meant to WT make calls and text and yes people just internet browsing
4.of course your service is going to be interrupted if you do not pay on your due date,once again remind you that Boost is a PREPAID company
5. Yes I am that guy that sometimes answers your calls, and does its best to help you
6.Thank you for Choosing BoostMobile
boost is great i have have the blackberry curve 8330 its amazing fast the bill is a lot cheaper then sprints and they have better coverage people who say boost sucks have lost there mind i will be making another phone review about the motorola i1 when i get next week its a great phone my brother sister wife and son have the i1 its very fast
Boost Mobile is the best prepaid carrier in the market.
I have the New Motorola i1 and it rocks, it is an android prepaid phone, I pay $50 for an unlimited plan.
My wife purchased the Incognito with the Boost (cdma) $50.00 unlimited calls, text and web. I currently have a Blackberry 8530 on verizon and her phone and service beat mine hands down.
Boost Mobile 5 Stars In Dependability-Reliability & Service:
I'm very satisfied with Boost Mobile after having been with Boost some 9 months to date. I utilize the Boost Blackberry 8330 which is ok but doesn't have the fastest internal processor for a phone so one must be patient with it as software sometimes runs a bit slower. Boost needs to allow other Blackberry phones (Tour etc) to run on their service plans.
Boost (Sprint) service has been great, no dropped calls and no network issues. As for Customer Service, it's not very good - for it takes forever to get to a real life Customer Service Rep. It's getting better I noticed but has a ways to go.
I have other frinds which purchased Boost Mobile phones, they too are well pleased and they also came from AT&T.
If you experience technical difficulty with your phone I highly advise you to call Boost and ensure your phone is configured correctly, otherwise you will experience phone issues and blame the network, when its not the network its the phones configuration.
FYI - I came from AT&T where their service/and network was constantly losing & dropping calls, whereby I was receiving 'congestion' messages on my phone and whereby texting seemed to never get to the other party.
i've had boost mobile for over 2 years now and i am a firm believer that you get what you pay for. before boost, i was with AT&T for over 10 years (back when they were bellsouth mobility) and i loved them in all ways but pricing. that was the only complaint about AT&T. the difference i noticed since switching was that boost mobile at the time had way better customer service, and the $50 per month plan was better then what i had.Everything else was worse though. the bottom line is this, by switching, my bill was cut in half, but i got what i paid for....i got better features but the quality and the phone selections suck. if you want royalty you have to pay for it...if you want to save money you have to pay for it. think about that. no cell phone company is perfect, it's just a matter of finding which one is best for you.
What others are saying about text problems are true. After about one month of problem free service the issue began....cannot send or download. Customer Service is also a problem, the agent I spoke with didn't acknowledge the "ongoing" nature of the problem and claimed it'll be "fixed in a couple hours." I wouldn't buy again.
So far I am very happy with the Boost service, however, I spent a few months on the IDEN side before switching to the CDMA. The IDEN was okay, but not great. The CDMA (and the Blackberry) service is awesome! I love the price, but I do wish they offered a better Blackberry than the 8330. I would much rather have the 8530 because it has WIFI and is overall a quicker phone. Still, it's SO much cheaper than any other unlimited smart phone plan on any other carrier. You're basically getting the perks of Sprint without the taxes and contracts of Sprint! Good stuff!
Sanyo incognito firmware upgrade to 1.005BT has a problem will not let you install BoostTV, when will this be corrected ?
The service is absolutely terrible. the first six or seven months i had the phone it stopped working all together, no text no talk. i then switched to over priced sprint where the service wasn much better. the price for sprint eventually killed me and i switched back too boost with a new number and got the same old problems. texts take hours and sometimes days to get. and call quality is poor constantly loosing service. everything with the service is terrible. i recomend that anyone with boost or transfering to boost to not do it and get straight talk. i here that it is a good service and i dont have any problems with it. yet...
Only problems: Its been dropping connection for two weeks, can't stay connected. Customer service is the worst in America. NO help. NO answers. Want another phone number other than my own to contact me.. WHAT? My voice is light, they accuse me of being a woman and not myself when I call them. LOw class and crazy people...
I've been using BoostMoble for one month now and the service is not good. Text messages sometimes days later or hours. Being only the first month of using BM and come to find out i got charged 4 times for airghook UNL for $1.25 per on the $50 unlimited plan, and wth is airghook UNL anyway. Don't use BoostMoble................
To all readers of this blog:
Boost Mobile offers two network options. The CDMA network supports 3G speeds for internet, Email, Im, SMS, and MMS messaging. The iDen network supports global push to talk capabilities.
If you have an iDen phone and you want to send a message quickly, use your walkie-talkie. It will arrive at another walkie-talkie phone instantly. If you want faster text and want to be able to download free ringtones for myxer.com, then you have to get a CDMA phone.
If CDMA phone user are experiencing poor call quality and slow data communications, you need to take your phone to the nearest BSR (Boost Select Retailer), to have it programmed correctly. Just because you got it activated at Radioshack, Best Buy, Target, or Walmart, doesn't mean that it was correct or that they are knowledgable.
Every service has downsides, but the only negative with Boost Mobile is that there isn't insurance *yet*.
If you have to have the walkie-talkie and still want a 3G signal, then get the Kyocera Loft from Virgin Mobile, on the $25 plan, and put your Boost phone on the $1/day plan.
Customer Service is very bad. The store where I bought the boost, could not help me EITHER. i activated the unit, but I kept getting SERVICE Restricted. This was just the first day I had the unit, I returned it. I wasted my Saturday morning
I decided to start service with Boost right before I left for college last year. My family is not a big believer in cell phones, but going off to school made getting a phone a necessity. Both at home and at school, coverage area was supposedly excellent. With the first phone I bought, text messages were sent and recieved very late (days later). Then my phone stopped recieving calls and I would get voicemails days later. So, I bought a new phone figuring maybe something was wrong with the one I had. I've had this new phone for only a few months and the service is so bad, I'm contemplating getting rid of Boost for good. I cannot send or receive texts and I have not gotten any calls in the past month, not to mention, most of the calls get dropped incredibly randomly. I thought $50 would be worth it since it's must cheaper than getting an actual plan, but it has done nothing but waste my time and money.
BOOST MOBILE: GREAT VALUE & SERVICE
My family switched from StraightTalk (horrible co. with all customer service in India) to Boost Mobile. The Customer Service is 'almost' excellent however Boost has been working on it. The service area is Sprint (Boost is a subsidiary of Sprint). Only thing you can't do is Roam onto other service providers network as most all Prepaid Wireless Companies dont offer roaming in order to keep their costs down. However Sprit has an extensive coverage/service network whereby chances are slim you'd ever need to roam. 5 Stars to Boost Mobile.
Switched from Nextel (Boost) phones to Sprint (CDMA) about 5 months ago. Worst choice I could make. The Nextel IDEN (Boost) coverage is much better than the Sprint in Louisiana.
I switched to Boost Mobile two months ago after canceling my plan with Verizon. I opted for the Monthly Unlimited plan and almost immediately was shocked at how piss poor the service was. Not only do I not receive text messages until days after they were sent, I also do not receive phone calls - many people tell me that my phone goes straight to voice mail even when it's full battery and I'm in a place that supposedly has reception. On top of that, I'm constantly getting dropped calls and the calls that do actually work sound insanely static-y. Boost needs to step up their game - I've never had such bad service, even with my first cell phone which was about ten years ago. I just canceled my plan today and decided to go with AT&T - I'm only paying ten dollars more for a phone that actually works. Think about it, maybe unlimited talk and text for 50 bucks is cheap but when you have shitty service you're basically getting what you pay for.
Oh, and it's impossible to talk to an actual human when you call customer service, the menu options are tedious.
Not a fan.
my phone broke the same day i paid my bills. I asked for them to repair it. they told me they dont repair phones. what they did they cancel my plans and keep my 50 dollars . I asked for a refund of my money or to make my plan continue. cause I dont want to pay a month i didnt use my phone they say no. they keep my money and told me i have to pay that month again. in other word i have to pay for that month twice to make my phone work again... don t use boost mobile better use criket
switched to boost 1 week ago. Ive tried most major cell severs out there. By far Verizon has the best service. Boost is an 8 out of 10 for me. Good coverage with text, phone, web ect... only complaint is that boost does not issue sim cards. This means I can only use my blackberry with boost. Great customer service, great price. WARNING!!! Stay away from Simple Mobile. Really, like I said, I've used many different servers and Simple Mobile is a pleauge.
Decided to try Boost Mobile a week ago. I looked up my address in their coverage map and it said "Best Service". Put down my $50 for a month of unlimited everything.
I have not had 1 single successful phone call. Approx 10% of calls = "network busy". Approx 20% of the calls were dropped in the first few seconds. For the rest, I could only hear every second or third word.
Don't even think about this company...$50 is NOT a bargain if the service doesn't work at all.
I asked for a refund and have gotten the expected runaround. Outside of that I'd say the customer support folks do try to be helpful and are courteous...and pick up the phone reasonably quickly.
I have been with Boost from day 1. After buying the sanyo incognito, my advice to anybody on Boost or thinking about Boost, Do not buy any of the Iden phones unless you need the walkie talkie. Using the sanyo incognito (cdma phone) all of my text show up fast, the internet is fast using Bolt or Opera browser, and the call quality is decent. If the phone name begins with a (I) do not buy it.
I'm a Boost Dealer so take my word as a fact, not an opinion. Boost Mobile has it's pros and cons, just like any other service carrier. I'm based out in Atlanta, GA and I use a T-Mobile service as well as a Boost service (Yes, I have 2 phones). The service coverage is much better with the T-Mobile. Depending on the plan, you can even make/receive calls on roaming without an additional charge so if you're out in the area where there is no T-Mobile service, you could be using AT&T or other service carriers and not pay a penny extra for having a service coverage other than T-Mobile. With this convenience, I pay $120 for my line and my wife's with a cap on the minutes used. It's $10 to add unlimited texts, $10-20 to add internet usage on the phone. Federal tax, state tax, local tax, 911 plus all the other charges equal to another $15-20. So Imagine myself having a phone with all the features on top of my regular capped plan. That's nearly $170 per month. And with that there's a convenience of not having to worry too much about being in a 'no service' zone. Although, it does happen time to time. With BoostMobile, $50 includes everything. I don't know how they do it, but it's a fact. They piggyback off of nextel service (iDen/walkietalkie phones) and piggyback off of Sprint (CDMA/non walkietalkie phones) so service coverage can be up and down depending on where you live. I'm in a metro area where service coverage is excellent anywhere I go. However, once I walk into my house with the new Motorola Android i1 (iden/nextel), I get horrible service coverage. I constantly drop calls and many times get no service at all. If I walk down the drive way, it picks up service again. Now, a BoostMobile CDMA works in my house, but I just had to try the new Moto i1 and that's the service that I got. Can I live with it? Sure. I can. It's only $50. That's just the cost of text, internet, and taxes that I'd be charged from T-Mobile (and other carriers too) anyways...so I consider getting unlimited calls and walkie talkie for free. Be realistic. You get what you pay for, right? Well, you're getting more than you you're paying for with Boost. You aren't even going to laugh if I told you what the termination charge was to cancel T-Mobile service. With Boost? No payment equals no service. Are you a day late and they cut you off? Well...were you expecting a free service? Or were you just hoping to still get service yet receive a bill stating that you were late on your payment so now you owe them additional $35 on top of your monthly fee? Check coverage and see which works best for you. Do you absolutely need radio/PTT/walkietalkie? If not, go with CDMA. You'll have less dropped calls and no need to download text messages like the old times. Are you in a area where Sprint isn't so big? Well, can't save money there...go with a different carrier that gets you better coverage! Be ready to spend more money than $50, though. Trim down the list of priorities for your need of phone service and see what's best for you. iDen? CDMA? or just a different carrier as a whole. If you play smart, you can be sure to save money.
Has anyone purchased the new Motorola i1 phone? How is the brower funtion of this $350 phone? Is it worth the money?
BoostMobile is great.
People when you buy a phone you need to check if that phone supports mp3, there are phones that don't like the clutch but others do support mp3 and u don't have to buy ringtones off their website. The service is good for me I love it, texts are slow on my old phone the i465 I upgraded to the Motorola i1 and it's the best phone ever. Fast web, fast texts, fast everything and you can download ringtones from your computer to your phone, picture quality is great. I Just Love everything that phone has... over 100 FREE apps on the market for gmail WOW!!! I would totally recommend Boost. If you're a music person please check you're getting a phone that supports mp3 it will tell you on boostmobiledotcom the features it has or whatever so make sure you check before u buy and start complaining lol because it was ur fault in the first place to not find out more about the phone you bought. :)
I purchased a Boost mobile phone and the $50/month unlimited use plan. I read reviews and believed that the "reliable network coverage nationwide" was real. I even told the sales person that I would need to use it in Colorado. They assured me that Boost has the best coverage available since it was a Sprint company, so I made the purchase. We tested the phone and made several calls in Arizona, it worked great... but, upon driving to Colorado there was NO SERVICE!!, not anywhere in 200 miles from Cortez to Salida. I couldn't reach customer service, there is no roaming at all!! I had to stand on the street corner and use a pay phone to contact BOOST. The answering system is automated and it took way to many steps to reach a human representative. He asked me where I was and then he confirmed that indeed there is no coverage for most of the state. He then informed me he could not refund my $50 service plan fee even though I only have had the phone 1 day! So needless to say I am very dis-satisfied with the service and would not recommend Boost for travelers. The "reliable network coverage nationwide" claim is false advertising!
I have the. New motorola i1 android phone. Its reallysweet faster and easy to use then the blackberry I'm very impressed a satisfied customer for over 3years now boost rocks
Purchased the service with Motorola phone in 2009 and added $ 50 to the service at the end of the year, which showed up on my account page. Travel a lot and tried to test the phone again before going back to the US, only to find that the service cancelled. Not being able to access the account any more, I called the company. After several tries and the regular tricks to get past the answering system, I finally got to some rude customer service. The old number could no longer be used, and to get the service back I had to start all over with a new number and new fee, and there was no record of what happen to the 50 dollar I put on the account. The customer service was so bad that it ended with “have a good day” and the service representative just simply hanged up on me.
according to coverage map I should have excellent coverage but i cant call and or get dropped calls constantly. Calling customer support is an ordeal, with all those automatic options and it will take you a long time to finally talk to a live person. Even after talking to customersupport, troubleshouting and been transferred around I was not helped. Bad service and I am done with this provider
I have had boost mobile for over two years and love the service. i live in Texas but travel back and forth to Indiana regularly. Boost works great for me as well as my four brothers, 1 in DC, 2 in Indiana, and 1 in Connecticut. i am using the incognito right now. I have owned the clutch and the w370 and they worked ok for IDEN but for the best service you have to use Boost CDMA which works on Sprint network. I have had the same number for two years, boost has never had a problem porting my number to the new phone. the only thing wrong with boost is it is a prepaid service and if you are a day late with your payment your service will be terminated.
I fired AT&T Wireless 4 months ago and bought a Boost Incognito along with a Blackberry 8300 (2 phones on Boost Mobile). Both operate on Sprints CDMA Network. Really great service, no dropped, missed calls or call congestion messages - very reliable. Boost Customer Service needs some improvement as it take some time getting used to them. Overall, very good value for the money.
Btw, forgot to mention that I love the fact that I don't have to worry what "surprises" on phone bill. $50/mo, no if ands or buts. That's worth a lot to me. With Sprint it was always like...how much are they going to suck out this month with their "phantom fees"???
This site should be divided into two sections, iDen and CDMA. I'm on the latter, and have never had a problem. Clear calls, no dropped calls, texts come in quick, national coverage. I get reception where I live, despite friends that have Verizon Blackberry and an iPhone from ATT who neither can get a signal in the apt. I'll be upgrading phones soon. I've been with Boost for 8 months now. Never had a problem.
For the most part I find boost to be a great option. I have the motorolla i465. I haven't had a dropped call but I do have issues with texting. Texts sent to me get delayed and I may not get them till the next day. Overall though the service is great for it's price.
this. company. sucks. oh my gosh. where do i even begin? i got boost because of the great plan they had going on. $50 for unlimited text, talk, web, and walkie talkie. RIP. OFF. i'll start with texting. thats one of my main issues. the texting is absolutely AWFUL. sometimes it takes 2 to 4 days to recieve half of the texts peopl send me. i never even recieve the other half. as a teenager, texting is like a top priority of mine. so, yeah. the other day a friend and i did an expiriment to see how long it would take to get a text from her. we checked to make sure the number was correct (it was) and she sent me a text. 1 minute went by. 5 minutes went by. 10 minutes, 15 minutes. and i wasnt getting it. so at 20 minutes, she sent it again. so we waited. and waited. we decided to watch a movie. by the end of the movie, i still hadnt gotten it. and i never did. so yeah. the texting is horrible. calls. i've had a few dropped calls before. alot actually. and apparently if i'm texting or recieving a text,i cant recieve calls. and if i'm talking, i cant recieve texts. what the heck?? and there's about a 5 or 6 second delay on my calls. a slight delay is normal. but 5 seconds? seriously? the web browsing? if you're a person thats really into social networking like myspace, or twitter or facebook, dont get boost. i dont use my web very often, but the times i have, slow times ten. i tried to open up google and it took about 5 and a half minutes. just to open the google serach bar.. i dont use the walkie talkie feature, but one time in the middle of class when i was school, i heard this beeping noise. i didnt think much about it. then it kept happening and some eople around me looked over at me and asked if that was my phone. i said i didnt think so buti checked anyway. sure enough,some random person i dont even know was trying to walkie talkie me. i just turned my phone off. when i got home, i turned it back on and about 5 minutes later, same person alkie talkie'd me. i got my phone and was like "who are you?" it was some random person from like, mexico or guam or something. finally after like a week they stopped trying to talk to me.. anyway. i can recieve pictures. but you cant set any of your pictures as your wallpaper. you can only use pictures that you but from the boost website. so all they're really tring to do is get money. really. if someone sends you a message with a song file attatched to it, you cant listen to it. wtf? and if you try to use the voce recorder to record a song or something to use as a ringtone, they have it setup so that when you try to record music, th words are messed up and ita very staticy. so if you want a ringtone? you have to buy one from there website. like i said, just trying to make money. i've ever contacted the customer service, but i've heard from many people and other rvews on this site that they're very mean, rude, and just terible. also, i can hardly ever find a place to get a signal. alot of places in my hopus, i have no service at all. some places i'll have 4 bars. other places, 1 or none. so, my point is, DONT. GET. BOOST. MOBILE. worst phone service i have ever had...
I'm currently using two boost mobile phones. One is the sanyo incognito for home which i love being on the cdma network. Fast web and emails. The phone is awesome. Network work is great being 3G on the cdma. Download bolt lite 10 times better then mini opera.
The second phone is for work as a construction worker. The i756 it's on the iden network but never had a drop call and texts are just as fast as the cdma network. If you spend the money for a good phone and you'll see the difference.
Boost mobile has the best buck for your money. $50 unlimited..... I bet you can't find a better deal.
Now i live in vermont which has alot of mountains but i'm glad to say my signal is good and still able to make calls with only having one bar.
On a personal note. I use my incognito as a internet source for my laptop via usb cable. phone, web, and laptop gaming for $50.... Can't beat it.
I got with boost maybe abt a year and a half ago when they first announced the 50$ unlimited plan. I had no problems i even upgraded to the i465 clutch abt a year ago and again had no problems. Then all a sudden (like within the last 6mnths)I began to have problems with my text not coming thru for days and the same with my vmails. It got REALLY BAD. So abt 2 mnths ago i heard abt the CDMA network they have and everybody says the same thing "its way better than the Iden network" Well i thought long and hard abt switching services. I mean I did my RESEARCH! But last nite (6/7/10) I gave in to my impulsiveness and decided to try out this new system. So i bought a sanyo incognito which is a really cool phone. it looks great, its lite weight, it even has a direct icon for facebook (ima junkie lol). So im SOLD. My Fb notifications come thru SUPER FAST i mean like before my laptop updates me FAST. lol Anybody that has boost knows how when u first activate a phone it takes up to 72 hours to get text from other phones. Well my fellow boost and sprint customers can text me so far. Ill give u an update on the rest. So far so good. Im glad i stayed with Boost bc when u really think abt it 50$ for unlmtd EVERYTHING is really unbeatable. So ill keep u posted. Take it from me. UPGRADE UR PHONE TO THE NEW NETWORK. I think itll be worth it.
For all of you compling about slow text / web, you are useing the iDEN network. It is not ment for text / e-mail / web. I had a Boost i855e for 2 years and had no problem, text was fast enough ( yes had to download ) but it worked. I bet none of you complain about the walkie takie.
If you want fast web, text, look at Boost's CDMA phones. I have the Blackberry from Boost and it is 10 times the phone of any iDEN phone.The CDMA phones run on Sprint's CDMA network & are fast, web & texts are instint. Plays youtube with no problem.
Never had a problem w/ customer service. Never a dropped call w/ the iDEN or CDMA phones.
Sent from my BlackBerry® by Boost Mobile
Hated this service calls dropped all the time and it would take days for me to get texts or voicemail. So I bought a different phone from a different company and called to cancel my phone. It took them 3 months to cancel and stop charging me, but they refused to refund me for the months after i cancelled
I have the Motorola i465 which works with a sim card and it sucks. NOT a reliable phone. Many times the texts are late or simply won't open. Many dropped calls. Overall boring phone. As for boost service, coverage is ok. Sometimes I'm sitting in one spot and it'll go from full bars to 1 bar and back and forth. You get what you pay for.
i bought sanyo juno it was great phone and costomer service was great and service was great i never have any problem not even drop calls i live in san diego service is great and i only pay $50 a month when i was att i have to many dropp calls and use to pay over $ 100 then i swthch to boost moblie so far i like them
I bought a Boost phone,said that minutes were included,no minutes.Added
a $20 card,got $10 on my phone.Tried to
contact customer service,got a recording every time!Do not buy!
Absolutely the WORST customer service of any cell company I've ever dealt with. If you DO manage to get through to a human, 9 times out of 10 they are clueless about any problem you might have, or how to resolve it, and that's provided you can even get them to understand it. I've found that even their supervisors are clueless most of the time. And service...? HAH! I live just outside Washington, DC, and more often than not I have no signal. Yep, ZERO bars. On a recent cross-country trip I found entire STATES that had no Boost service at all. Seriously, if you want service that actually works, and real customer support, you won't get it from Boost. The only thing these guys seem good at "boosting" is cash from your bank account.
My parents bought both my brother and I Sanyo Incognitos. My brother's phone was perfectly fine, great service, etc. My phone -from the beginning- had people calling me (when I activated the phone not even 20 minutes beforehand). I did have to change the number 6 times (none paid by me, they were paid by the company due to my age -under 18-).
Overview (with unlimited plan)
Cheap: Seriously, $50 for unlimited text, calling, web, email, etc. is definitely a great pro.
Service: Do not complain about lack of service if you do not first go to the boost mobile website and look if your area is covered! I live in residential area, on a mountain, and already knew that my service will only be 1-2 bars (out of 6) at home- especially since, when my cousins visits their cellphone service bars go down completely.. However, when I do go down to the town (out with friends, work, etc.) it has all bars.
Phone: I really suggest not buying them from boostmobile website. My father's, brother's and my own phone were bought at best buy (his from the store, my brother & I's from the warehouse through online) and they gave us a 2 year warranty (Black Tie Protection). Also be prepared for you phone to freeze if it gets hot. I traveled 2-3 hours away to the next state and it was too hot- my phone froze and shut down due to the heat.
Music, Ringtones, etc: They do not support mp3 (or at least with some formats, like changing Hz rates, and much more)! But, there are other ways to send ringtones and full songs (just for listening) to your phones, instead of buying expensive music from them. Check online! (Ex. Incognito ringtones need to be 30 seconds or less,. m4a format and the Motorola i465 can be mp3 but formatted very specifically). Wallpapers can be found online and downloaded through bluetooth from a CPU.
Would I recommend it? Yes, it's not the best phone and the customer support did piss me off but compared to family and friend's phone plans it is a god send.
If I could I would rate Boost mobile a zero. I bought a blackberry 8330 cellphone what I did not know that it was 60 dollars and that is there only plan for there blackberry phones they have a 50 dollar and 10 cent a day but I can't change my plan so I return it to store I bought it from. I hate that they have expensive phone plan that are rip off. I am not another cellphone company I buy prepaid phone to see which one is a good
price and fix for people. There costomer service is just as bad so in short there plan are over price and they have horrible service Dont go with boost mobile there are other cellphone company's that have better service.
I love my new phone!
I got the Sanyo Juno and not only do I have $40 a month (I canceled my AT&T plan) but I also get emails (granted its not HTML, but if I can read the important text.
Bosst told me no. I ask about getting the blackberry on pay as you go. But the sanyo incognito has tons of features. I have downloaded the oepra mini 4 and 5 plus Bolt light browser which fly. You can which videos from youtube. vuclips. and mippins. You can download third party apps from getjar. This phone has tons of features. Your text show up fast and downloding. Phone quality is decent. I like the keyboard as well.
I have a question. Could someone get the Blackberry and sign up for pay as you go for $0.10/min and another $0.35/day for unlimited web ($10/month)? If your intent is to the a web device for cheap, I don't think this can be beat? Correct?
I had boostmobile for 2 mos....and i hatted...I dont recommend this company at all.. txt are slow, dropped calls, web is freaking slow..
if your seriously thinking in getting boost mobile, i really recommend you dont. you will be glad you didnt. If I would of known this company sucks, i would of prefer pay extra in the other company i had, but i least i know the service is reliable
boost mobile blackberry.work's great for me.i have boost going on 3 years now and never had any drop calls,texts work great internet works find.
I dumped my old Alltel Prepaid plan to get on Boost back in october because i liked that it was unlimited talk and text for 50 a month. Talking is OK...sometimes a get a few dropped calls but alot of the times my friends im talking to cant hear me and we both will be in perfect coverage areas. It gets very annoying.
Texting SUCKS! It will take me 20 minutes to get a text from someone who is in the same room. If you dont let your phone tell you you have a text (like dont let it ring/vibrate before you open them) then when u open it it will 'download' which can take up to 20 minutes, and half the time it will say failure to receive message.
Even if u do let ur phone tell u u have a message it will still sometimes have to 'download' message. gets very annoying. Then sometimes I wont receive any texts at all and some1 will call me thinking im mad at them cuz im not responding but in all reality i havnt gotten ANYTHING! So when this happens i need to restart my phone, then my message come flooding in, which means half wont open.
Then Web is crappy! Cant do sh*t on it. And it is so slow you would rather carry your computer around with you everywhere.
Then There is the issue of customer service. Everytime I have EVER tried to call it takes me 1-2 hrs to get ahold of a REAL person. It seems that EVERY single CS number I call is just a list of CS issues, which are never my issues, and I can never find a way to talk to a REAL person. BUT Once you do get ahold of a real person, they may not be american or speak perfect English, but they are pretty nice and helpful.
Never had a problem adding minutes, just sometimes it takes a few minutes for it to be applied to your account.
Over all If Texting and web are important to you, DO NOT get boost iDEN.
I am changing to another cell phone carrier after I use up the money in my account.I was on the $50 unlimited plan for 5 months.Every month,the money was deducted from my checking account.I didn't check my bank statements, so I didn't catch the double billing for 5 months. If you notify them about a mistake, AFTER 90 days, they REFUSE to give you ANY REFUND.The second account, had a different phone # and name associated with it,but Boost Mobile still REFUSED my refund.
I have had the clutch and it wasn't worth the money;SLOW to send/receive texts. After about 4 months, it would freeze and have to take battery out. I now use the Sanyo mirror (sp?) and LOVE LOVE LOVE it! Great sound, fast text-sending/receiving, internet works well, awesome ring tones...Had to call customer service once and fixed the problem quickly (network issue). Customer Service has foreign reps, however, they speak clear English and curteous. I have been with boost mobile for almost 2 yrs. now. I think the cdma phones are better in quality vs. the iden. The idens are slower and poorer in quality with sound and text. The lower priced phones have a tendency to drop calls and not be of sound quality vs. the more expensive phones. Pay a few extra dollars for the extra warrenty and IF anything should go wrong, Radio Shack will replace the phone. I have yet to replace a dead phone. Worth the extra money and cheaper in the long run if you add up Sprint's monthly payments for one year vs. Boost.
I've been using boost since 2004. We have 3 units in the house. My son has the clutch on pay as u go. He's 11 so just really getting into phones. I like that the funds last 90 days, roll over when re boosting and the phone rates are .10/min. We dont use the web, officaly. Go to boostapps.com and put opera on the phone. other apps as well. If you buy the re load cards on amazon no tax. My wife uses the blackberry. She switched when her ATT contract ran out. For $60/month you cant beat it. She has her email and can talk till her heart's content. I use i490. What we have bee doing with the blackberry is using with our cordless that has bluetooth. No real issues for us at all. I dont text much but havent noticed any problems. My wife texts all the time on blackberry with instant results. Different networks of course. We take trips now and then and it seems to work everywhere we go. May just shut off the home phone.
I've been using Boost Mobile for a number of months. I'm using Boost Mobile's Blackberry 8330 which provides unlimited talk, unlimited messaging and blackberry email for $60.00 per month (with tax of $4.50 = $64.50 monthly). No dropped calls, clear calls, very dependable network. I switched from AT&T wireless because of dropped calls and horrific network issues. Very happy with Boost Mobile.
I have been with boost since I can remember. I had the i450 and had problems with the texting! then I had the i835 it got a little better but after 3 years of use the texting downloaded faster than ever. then I got the i465 clutch, cause i lost my i835 and I actually love the clutch. I'm getting it again cause yes I lost the clutch again after a month. I love love love the clutch. NEVER had problems with the downloading of texts. One thing I hate is that there is no insurance or warantee for lost phones. which sucks bad!!!! so stop complaining and be happy we have a service that caters to low income people. ty boost. besides I remember when we had to pay 25 cts to use the payphone and sometimes fight for it. so get over it.
E-mail would fall under data. So that would be yes. The web is unlimited as well.
Have you tried to download the opera mini browesr. On the Boost browser, type in m opera com Download the opera mini 4 browser. It's faster and more useful than the Boost browser.
Based on my brother's recommendation, I gave Boost a try over 7 months ago when I was let out of my previous contract - I think its awesome. I love not having to worry about a contract and their $50 unlimited plan is a real money saver over my $110+ previous bills - no worry about overage fees from texting anymore.
The phone selection is much better than I expected and still pretty affordable. The Spring powered calling network is giving me pretty dependable coverage with the ocassional dead zone.
Speaking of dependable, Boost's parent company Sprint has a whole new program out that is really helping people get and keep a cell phone.
Their “Assurance Wireless” program is being in offered in five states and exclusively to low income, qualifying families and its an amazing deal. Qualifers can get both a phone and 200 minutes, with no fees or contract, for $10 a month with the potential to expand their program at. 10 a minute. While the program is new, I can only hope it will expand to more states and people who could also use a plan like this.
I might not be low-income, but the savings would totally help me. Times are tough and having a cell phone is a must so click here for Sprint president’s email address: http://assurancewireless.webs.com and let him know that everyone could use these savings.
Got my boost phone Sanyo Mirro a couple months ago,
no problem with the phone or service. A good deal so far.
Just have a question if connecting to email is included in unlimited plan or not?
I read thru the plan details and it does not mention email, but the Blackberry plan mentions unlimited email.
I have better things to do with my life than text, surf the web and take pictures with a stupid cell phone. In other words: regardless of what the media tells you, your cell phone is not the center of your life. For my needs, Boost is fine. After all, we're just talking about a phone. Get a life people!
Just brought the Sanyo Incognito. First impressions are good, but I have had bad luck with Sanyo/Kyocera phones.
I suggest you download opera mini 5 browser before you download the phone update to get youtube. They say after you update the phone software, it's impossible to download anything else. To download opera mini 5, go to
m opera com Click download. Text messages come in fast, and the phone call quality is good.
Youtube videos load fast, but seem to drain the battery. The boost wap browser loads pages fast, but not as fast as opera mini 5.
The touchscreen is pretty much useless. When a text message arrives, it won't let you read it from the touchscreen. WTF. I'm impress so far.
I had Boost Mobile for 3 weeks. I had a cute little purple phone, with a lot of features. But that is as far as cute went. For the first 3 weeks, and the last 3 weeks(all withine a 1 month time period)it had horrible static. Friends would call and say that song you have playing while we wait for you to pick up is horrible. I never downloaded anything, for people to hear. It would cut out or drop me frequently, and when I called Boost Technicle Service, few people talked good english Thank God I didn't have a 2 yr commitment on this phone.
I have t-mobile with a contract, and im switching to boost this week. Honestly, it doesn't matter which phone carrier you have, you'll always have glitches, and dropped calls. My friend has boost and said her phone is fine, and texts. she has the sanyo mirro.
$50 a month UNLIMITED EVERYTHING*
* Voice calls. Good clear voice. Solid reception depends on coverage area. In good coverage areas voice quality is better than Verizon IMO, and even what my verizon friends tell me when I call them.
* Motorola makes some of the most durable phones around (and some of the ugliest)
* Nationwide Walkie Talkie. A feature you think you won't use, until you do - then can't live without it.
* Texting. Experiences periodic traffic issues, but really not as bad as the internets would have you believe. Be sure to set texts to auto download, not manual (then wonder why you have to wait on them to download), a great prepay option, but terrible for unlimited users. It's amazing to me how many people leave this on manual and then trash Boost. The texting IS far from perfect, but c'mon people at least RTFM.
* Internet. It is NOT 3G. Using the default browser is worthless (go to boostapps.com), so you may as well put on Opera Mini 4 (ver 5 won't run on most Boost phones). If you can handle dial up like speeds for your internet (good enough to check gmail, m.facebook, etc) you'll be OK here. If you are trying for a laptop replacement and want to watch youtube; you'll be let down in a big way.
It's a mixed bag and depending on what you expect has everything to do with how happy you'll be. The $50 dollars even covers telcom taxes. They would get 5 stars from me if they made it clear up front that their service in non-3G and they fixed their occasional texting issues.
I personally have not had any texting problem in a year EXCEPT THIS:
When sending texts to email addresses they do not go through. When send to phone numbers, it's fine MAYBE an occasional 2-4 minute delay, but its usually pretty instant.
No roaming charges, because Boost CANNOT roam. Make sure the coverage map hits the areas you travel.
I don't even have the phone yet and am excited that I dropped Verizon which is overpriced to switch to Boost. As long as my call performance meets my expectations and the call quality is satisfactory, I'll stay with Boost for as long as necessary. Also, I spoke with customer service and although foreign, she was very helpful unlike T-Mobile's prepaid customer service.
Ive been with boost for over a year now and Its been very good for me. I get good coverage in LA, better than most except verizon. Texting is ok most of the time, but yeah sometimes kinda slow, and sometimes you cant retreive. For 50 bucks Im very happy with boost. I just got tired of being robbed by verizon and att. I hate having to call them every damm month and do there job for them, but if you dont they will rob you blind, and they do it with all there confusion techniques, with all the extras you need, and everyone needs the extras. And if you get the family plan, they got you by the balls cuz they will blame your family for all the charges they they added on every month. So now yes Im happy to have a phone that I can use to call and text all I want for 50 bucks not a damn penny more a month, and very convenient to reboost, and when Im not working , I dont have to worry about a bill thats going to skyrocket every day that I dont pay it.
boost is the best.if you go to http://boostapps.com/ you can download anything to your phone for free. i just put opera web on mine. all they need is your phone number to send it to your phone
boost service i great i get better service in most places then att and verizon. the iden phone are ok i drop one in water and it still working after i let it dry for a week.
con is iden phone are still out dated and the cdma need to roam on verizon network . because sprint doesnt have a much coverage.
pros. good service , customer service great everytime i email them they get back to me in less then a day most time. I hardly ever have a drop call even when i have one bar.
I have told people to use boostiden it get better service the sprint cdma at least where I worked at they did. I am hope they improve sprint cdma network that boostmobile is using.
Does any one know how to unlock the motorola i930 ?? & if that phone has any problems with the new boost chips ?
Obviously David Johnson you don't either but that's beside the point. Remember some of the IDEN phones from Boost have problems with texting and internet because of the Nextel network. On the other hand the CDMA phones such as the Curve work so much better and therefore there are less complaints about those
I have had Boost for almost 3 years and never had a problem. No dropped cals. There are 2 bars I go to and both I can not get phone service unless I go outside. I know a girl in the U.S Virgin islands (I am in Boston)
and and call her with no problem. Yes the texting is slow, but the Nextel iDEN network was built for the Walkie-Talkies, not voice & data.iDEN web phones are a joke. Dont bother trying to surf.
On March 3rd 2010 I bought the Boost Mobile Blackberry Curve8330. AWSOME!
Sprint's CDMA network is FAST! E-mails & texts with no problem or downloading.
Calls are clear, and the web is like going from dail-up to cable......FAST!
Never had a problem with custmore service.
When I bought the Blackberry,Radio Shack activiated it and ported my old Boost # over. I was in & out of Radio Shack in a 1/2 hour with a working Blackberry.Those who said they cant port over old #.....learn. It can be done by Radio Shack or BestBuy.
Cant wait to see what other CDMA phones Boost has in store.
i'm glad i took the extra time to stop and read a handful of these reviews! from the sounds of it this subsidiary of sprint/nextel aka BOOST MOBILE sucks i was just about to get up and go sign up for their unlimited plan because it sounded soooo good that i complained to my wife about going to t-mobile for my family's phone's (3) and i need my own phone now bbecause i am going to school and need to be in touch with everyone home or not i am quite needed all the time for something , so i don't have time to have a text or call drop or not even reach me at all so once again i'm glad i took the time to read these review's boost mobile sorry you lost another possible client so clean up your act and maybe when i see better review's i might reconsider maybe. p.s. if it sounds to good to be tru it probably is !!!L.A.from26
caution- some postings may or may not be true. Folks from certain companies flames competing products. Usually if folks are happy they don't post.
For prepaid we went with page plus due to coverage area and price. As for customer service had one web inquiry- nice reply and answers within 15 hours.
I really love them and they are very easy to handle
I am reasonably happy with the Blackberry Service. It isn't as good as a post paid service but I really wanted email that would work with my company. I don't care about the web.
Sometimes it depends where your standing butit works for me.
This has been the worst service NONE OF THE ASSISTANTS SPEAK ENGLISH HOW ARE WE SUPPOSE TO GET SOMETHING DONE THEY PUT YOUR INFORMATION ON THE WRONG PHONE AND CAn't fix it? all because of communication thye don't speak english and I live in AMERICA and cant speak to enlish speaking person at customer service who can help you! What has it come to
I have had boost for almost a year after being with att for 6 years.
PROS!!: Boost mobile has the BEST customer service ever. Maybe I'm a bit biased after dealing with horrible service from att so long. They know their network is not all that great and credit my account anytime I call to report that I was unable to send text or make calls due to random lapses in service.
-The boost navigator and other apps are easy to use and is cheap.
-phone is affordable
-Great rate! $50 unlimited
-network is not reliable. I still have to borrow my husbands att phone when I travel out of the city limits because I'm afraid I'll get stuck somewhere where there's no signal.
-Texts take FOREVER to download and sometimes I don't even get them.
-cant access some common websites like yahoo mail
I really like the Blackberry service so far. I had no trouble getting it activated nor setting up email.
I think i should of stayed with virgin mobile. Switched to boost yesterday because of the better style of phones compared to virgin mobile. But i am already having the problem most people are with boost..that bieng late text and people not bieng able to call me because a msg says wrong phone number. If this continues for another week, i am going back to virgin mobile. BY THE WAY..VIRGIN MOBILE HAS THE BEST CUSTOMER SERVICE AND I NEVER HAD A DROPPED CALL OR LATE TEXT. They need a better variety of phones...but the servce is outstanding. BOOST..U HAVE 1 WEEK TO GET MY PHONE TO RECV CALLS, THEN I AM GONE.
Boost rocks the blackberry is the. Bom. The. Service is. Supreme.
Just submitted a review, accidentally typed "inexpensive mistake" but meant "expensive mistake". Everyone hopes that things will work out well, when they switch phone service. You can't afford to make a mistake with an expensive phone you can't return!
I was just about to try Boost, but read all of these complaints first. Thank you all! You saved me from making an inexpensive mistake which I could not afford. If you are paying for texting and web access, you should receive these things. Good reception matters. The phones are pricey -- why buy them if the service you receive is not good? My thanks to the people who run this website, as well as the people posting messages to help others.
I’ve had the Sanyo Mirro for about a week now on the pay as you go plan. It’s a basic cdma phone. Doesn’t have many bells and whistles, which I’m fine with. I can do the web and im and mms. I used the opera mini and surfing was great. Texting works just fine as well. I’ve done maybe only 20 text msgs so far, and received a few with no probs. And I love the volume level on this phone for the ringers and for when others are talking to me. Nice and loud unlike previous samsung phones I’ve had. I’ve called customer service twice, and they were very very nice to me. The only complaint I have with this phone so far is the call reception, which is the most important thing to me when dealing with phones and phone companies. So far, lots of times, the calls are good and clear. But, there’s been too many times the calls dropped or the calls were too broken up to the point I had a hard time figuring out what the other person was saying. And it doesn’t seem to matter if it is locally or in another country. I got rear ended tonight in my car and called the police department which was only 5 blocks away and the call was very broken up and dropped on me. Not a good time to have those kind of phone reception problems. Made me very unhappy with the phone. I have a international friend who calls me everyday, and lots of times the call is good, especially if she’s not traveling. When I had a phone with cingular a few months back, the reception was always excellent. Sometimes the calls dropped too, probably like with most phones and cell carriers. But with at&t, the calls never sounded broken up, like the cdma phone I have now. I think I’d have to agree with some saying how they think gsm phones with sims cards are better than this cdma phone, or even iden phones. Seems to be a lot of reviews with people having tons of probs with the iden phones. In conclusion, I think I’m gonna go back to a gsm phone. Call quality is more important to me than texting or other bells and whistles.
I'm not a tech guy, But everything I read says that Boost uses the "Ghetto" end of the Iden network. I work with guys that have Nextel, and pay over 100 dollars a month, my phone works just as good.
That thing you here about the Iden network sucking at data is not true. The Opera Mini and Bolt Lite mobile browser are fast and I can get on any website. They should make them their default browser.
I am in South Jersey. Voice. I now have a used i880. At work, spotty like most carriers. For some reason, no carriers works well where I work. At home spotty. Walkie Talkie works everywhere for the most part. Web. Since I installed the Opera Mini, and Bolt Lite, it's fast and works everywhere. I can check my email in seconds. Text. With the i880 is decent. Do I trust it. NO
I had a sidekick for 3 years, that I could not use at work, and was spotty at home. So I can't bash Boost.
I've heard good and bad about boost. They can't be any worse than nextel.
Joni, how much for your phone and what kind is it? I'd try it out for the right price. :D
to big loser. i am using the i465 and boost told me that is on the iden network. also ive heard the cdma phones are better but i dont trust it and wont waste more money on boost mobile garbage. thats the point they want you to buy the blackberry tet better service. boost=scam artists where do u live big. curious to see where cause u say ur service is good
The one thing I notice from the people that have been writing in is they are using the newer Motorola Boost phones(i465,i856,i776). I wonder if the 2 Sanyo phones work better. They are not using the Iden network. I am using the i880. All things being equal, I have no complaints.
If I could give boost no stars I would I have never been so angry at a phone until I started useing boost! It's mostly with my texting which I do alot! I'm sick of resetting my phone, turning it off, taking out the battery in hopes I'll get my texts!! Yesterday I didn't get any all day long until 2:30 in the afternoon, and then I got ten of them! And then a friend of mine sent one in the am and I got it this morning at 3:30 am!! What a joke! Boost has the nerve to say something is wrong with my phone!! NOT! I am switching! I am done! Anyone want a phone! lol Lord knows I paid enough for it!
boost latest commercial says they are using the reliable sprint network. first they should be sued for false advertising. second ive spoken to people who use sprint phones and the network and their phones never act the way the boost mobile phones do. download text messages back and forth. what a joke. who are they kidding with saying they use the sprint network. i think they are hurting sprint by saying it cause no way sprint sucks this bad. boost by far is the worst company ive seen!!!!!!!!!!!!
We bought a boost mobile phone and enjoyed it for a month in prepaid terms, after 5 days of being inactive, somebody already owned our number. Now that's why I called S-U-C-K-S!
i have a boost for my bf, i hate it. my only means of conversation with him during daytime, so we dont run daytime minutes up is texting. it was great until about a week and a half ago. he gets most of my text messages, but i get a 1 or 2 messages from him. i know he is texting me because i see it on the boost account activity. and ive called boost and she said i just see your name on texting. ive tried maybe using another email address, but nothing. im switching. besides i need one that can block #s that call too much!
Ive had boost for a year after dumping my expensive sprint plan. Boost has been great for money. Just dont get the phones that have bad reviews and you will be ok.
Just curious if anyone has any experience with the Blackberry. If so, is it any good?
Amy. To avoid the slow download on your text. 1. click on message. On create, click ok on set up. 3 scroll down to download options, set it to automatic. That way when your messages show up. you can just open them.
Web. Try to download opera mini 4. Go to Boost Apps.com look for info on how to download Opera mini 4 on the clutch. There was a how to video on youtube that shows how to download the opera mini 4 on the clutch.
There's so many wierd and crappy things about Boost. i have the i465 clutch. The main f'd up thing is texting, which is what i do the most of. having to download texts is ridiculous and very exasperating. also, sent texts sometimes take up to 5 minutes or more before they're sent. service is so-so, i get signal most places. the web sucks, most regular sites you can go to on a computer you cant go to on the phone. plus it's as slow as dial-up. my main aggravation is the texting though as i said. i've wanted to throw my phone against the wall plenty of times. boost needs to step it up and start giving a damn about their service and their customers.
They say that its just $50 but that is not true. It comes out to a little over $54. A lot of times I get voice mails with no missed calls!!?!. When I do need to make a call or stay on the phone I have to go and sit with the phone against my window. If not the call will not go through or it will drop. Many times people will ask if I got there text......and I'm like what text??? Also when you do get texts, you have to download them. Sometimes this is fast and other times it just takes forever ......only to tell you that it failed and can't go through. I'm supposed to have internet access but it doesn't work . It doesn't load the page or just says there was a error. When you call support they tell you some steps to reset it or to type in a special http address. This works once and then longer works after that. So I never use this feature. I'm considering switching to metro pcs but I hear they have a lot of problems too. Ehhh!
This company really isn't bad if your a teenager.
Pros: Great customer service.
Okay service in most states.
Cons: If you travel a lot this company isn't for you. I travel from Louisiana to Illinois, and there is no service from Mississippi to Missouri. At the same time coverage in buildings are non existent. I work for Lowe's and I can't get service inside the building. I'm going to go with Straighttalk because they seem to have a better coverage area.
Okay I am a flight attendant. I truly love using this service. Its sucks in Bangor, Maine; Alabama; Mississippi area. However it works fine in Guam. I thought about getting straight talk however they rank much worse than boost in quality. I was thinking of going to Straight talk because it is on the Verizon network. I am just hoping I am not trading Boost for something worse
I had boost with the Motorola i776 on the 50 dollar unlimited plan.
You can pay with a check over the phone.
Phones are far from user friendly. No alarm clock and menus that make putting your hand into a working blender a more pleasing proposition.
Customer service: See remark about blender above. Horrendous.
About 30% of the time it would not complete my calls.
Texting is AWFUL, AWFUL, AWFUL. Took 2 or 3 days to receive some texts.
They charge you for social sites that you can get FREE on Straight talk.
Works on the major highways, better hope you don't have to go to the boonies with this phone.
Battery life is a joke, my phone would work for a little over an hour between charges.
They were a good value at one time. When Straight Talk came out, I jumped on it and never looked back. If you like the walkie talkie thing, then this is the phone for you, that is about the only reliable thing about this company.
they have goood texting phones
I've had boost for about a year now. You get what you pay for! Overall it is great for me because I pay 50 bucks a month for unlimited(53 something with tax). Signal is pretty good unless I get into some remote location. Texting is not so good, I'm constantly waiting for my phone to download texts and to send them. Sometimes I get errors that I can't retrieve them at all. Recently I am having to turn my phone off and on several times because my text messages are in gibberish and I can't make out what they really say... But I do have one of the cheapest phones they have which is more than likely the problem, I've been hearing that the newer ones like the Incognito and the Blackberry don't have these issues. I will be getting the Incognito this week, I don't really care for having to open it every time to see or send texts but if it's faster then so be it. Also, when they say your bill is due on a certain date, they mean it! Mine is usually due on the 17th and by midnight/1am the 18th my service is off until I make a payment.
THE WORST SERVICE EVER. TEXT MESSAGING IS TOTALLY LONG FOR NOR REASON. TEXTS DO NOT GO THRU. BOOSTS KNOWS AND WILL NOT DO ANYTHING ABOUT IT. THIS COMPANY SUCKS WEB IS HORRIBLE AND COVERAGE WORST
Hey Brian. How did you download opera mini 4 to the incognito. Did you use a data cable. I want this phone, but I don't want to give up opera mini 4 that I have on my I615
To those saying boost cant port your number from an existing phone when you go with a new one... BULL. Some of the radio shack, or other stores that sell boost are not able to, but if you buy the phone and call them they will do it for you. I just had my nubmer ported from my i465 clutch over to a Blackberry with NO PROBLEM. The service is great, and no idea what the text messaging delays everyong is bitching about, never have had one problem with texts.
I switched to Boost Mobile a few weeks ago and it was a great decision. I decided to go with the CDMA side and bought the Sanyo Incognito for $129 at my local Best Buy. The phone itself is awesome, and although not a smart phone it has all the features I could ask for. For $50 a month I get unlimited talk, text, and web. The web access is incredibly fast, just have to make sure you download Opera Mini browser as this will help a lot.
I activated my phone online and it took about 5 minutes. When I activated I forgot to port my number so I was assigned a new one. It took about 10 calls to customer service before someone was able to port my number over to the phone. I kept being told that it was not possible to port a number once I activated the phone. I eventually spoke to someone who was able to do it, so just be careful when you activate if you plan on porting a number.
The service itself has been awesome, and I haven't had one dropped call or less then 2 bars of service anywhere in the Washington DC area. The call quality is awesome, and since this is a CDMA phone, I haven't had one issues with text messages not going through. You don't have to "download" the text messages either like you do on the IDEN network.
I am very pleased with the service I've received so far and will be recommending this service to anyone and everyone!!!
I love Boost. Was sick of contracts and expensive service. Switched to boost and never looked back. I have an i856 debut and it works great. Call quality is great and texts appear to be quick, I have not had any problems with texting. I put Opera mini on the phone (from boostapps) and the web is reasonable to use. Customer service, when I needed them, was great.
i have been a boost customer for over two years and i would not go anywhere else. I get excelent service and have never had a dropped call or anything else people are talking about. My husband went through net 10 and it was on e problem after another from porting his number to being able to receive calls. I have never had any issues with boost, i plan on getting the sanyo incognito this week. I would recommend boost to anyone. And for $500 bucks a month you cant beat that.
be careful if you're an existing customer and try to get the sanyo incognito as the review below suggests. Boost told me they could not transfer my existing boost cell number to the new phone. of course I learned that after I bought it. now I'm stuck with the restocking fee.
all you poeple with 1 star for the beter services the phone you need to get is <sanyo incognito> or the blackberry it works on the sprint network and boost mobile network
ok me and my wife had at@t for 5years the bill was geting to high for us we need something cheaper so we went to boost mobile the.customer care still need a lot of work.thay don,t know how to talk to there customer and the hole time is to long....And finding the phone that you like the....sanyo incognito...i call 53 stors in riverside ca found 2 in chino hills at the rat shack........it works good and services is good for the mony you paid.I $100.00 for two phones...when i was paying $325.00 for 1000 min.s text web two phones.....how?? what would you paid for
We love Boost. Their service is awesome, and since we don't do a lot of texting, it is not a big deal to us to have it. The price is great for us for the service we get. I can call my daughters and other people long distance without ever worrying about dropped calls. We have dropped the phone more than once. It still works as well as the day we bought it. Boost rocks compared to Qwest or Comcast.
I have had my Boost phone for about 6 months now. At first I liked it because service is only $50 a month. Who can't afford that? I read a review on here where they said, "you get what you pay for," and that it too true! It takes atleast 30 seconds for me to download my texts. Sometimes you have to retry like 10 times, and the texts still don't come through. I'm a texter, so that's important to me. One of my friends just got a Straight Talk phone, and her phone is working out great for her. I text her and she received it like 1 second later. She texted me back, and I haven't received it yet. I'm switching companies.
I have been with boost for about a year and a half, and I hate it will a passion! I never get my texts..I maybe get them but way down the road!
Summary: I was with boost mobile for 6 months, during that time I called AT LEAST 12 times after failing to received numerous text messages OR after receiving messages that people had sent at noon at 3am!!! I received MANY MANY $5- $30 credits to my account for their piss poor text messaging service EACH and EVERY month. They kept apologizing (As per their written statement) Customer service were like robots and NO MATTER what problem you were having they could not help you or even listen to the problem until they read (verbatim) the pre written apology in front of them. Their excuse is that they "ARE SO POPULAR" that they are having a hard time accommodating the HUGE text messaging demands. It was after my Father was in the ICU of the hospital and the only way that my family members were allowed to contact me was via text messaging as speaking on the cell phone would interfere with the medical equipment that was keeping my Father alive. At 2:30pm yesterday my Father passed away My mother sent me a text to my boost mobile phone and I received it 6 hours after he died. I missed saying goodbye to my Father because of these Bastards!
I wanted to like boost mobile, I really did. But you get what you pay for. I started with the 50 dollar unlimited plan. They ported my line in no problem. Then the lack of text messages began... and continued for a number of months. Then I tried to switch to the new Sanyo 3g CDMA phone... and they couldn't switch my number. The customer service person said they could switch it if I lived in Texas. That doesn't help me. Now I have to return the phone and pay the restocking fee, but Boost credited 5 dollars to my account, which is 1/4th the stocking fee. Thanks for nothing Boost.
I have had Boost for over a year now both me and my wife have the i776. We have had some of the problems the others have but no where near as bad as some have claimed. I think for the price and keeping in mind you are on the Nextel network the poor coverage can be expected but for the cost and commitment of a 2 year plan and being able to drop it without penalty the trade off for me was worth it. I would like them to improve coverage but most areas I travel to have coverage. Not a lot of major problems for my point of view.
boost mobile just started a new serivce under the sprint network and there going to kill the competition , you can get sprint 3g serivce for 50 dollars a month and they even have a new blackberry everything unlimited including data for 60 a month , every other company you get a bb with your going to be spending over a 100 a month on the plan , im getting a boost
DONT DO IT OR U WILL REGRET THAT
horrible service people have to call 5 times before trying to communicate and im not even going to mention the text messages
also i forgot to say i called customer service all the time. and everytime they would lie and pretend nothing is wrong with the service. everytime i called in they wanted to reset my phone (thier was 2 ways to reset your phone)and 1 of the ways i lost all my information because the said "it was the only way i would fix the problem" it never fixed the problem. if you thinking about getting boost DOOOOOOOOONTTTTTTTTT DOOOOOOOOOOOOO ITTTTTTTTTTTTTTTTT PLEASE NOOOOOOOOOOOOOOOOOOOO TRUST ME
boost mobile is garbage.i will explain the only good thing about boost mobile. i got great reception where i live in ohio. i could pretty much call anybody anywhere. BUT sometimes when people tried to call me it would say "searching for subscriber". so about 15 percent of the time people would try to call me and i wouldnt even know it. the internet is slower than dial up. i have to download text messages which takes FOREVER (10 seconds all the way up to a minute or 2) if it even lets me download it. i would say 3 out of 10 times it wouldnt let me download the texts. AND THATS NOT EVEN FOR PICTURE MAIL, its for a simple regular text. i would say 5 out of 10 times i couldnt even send a text. most of the time if i was acutally able to send a text the person wouldnt get it for about 2 hours and sometimes even 1 or 2 days later. the people at customer service seem nice IF I COULD only understand what they are saying. they have only over charged me twice but to be fair they fixed the problem. if i was you i wouldnt go through boost. the phones are like kid phones. they cost alot but are junk phones. avoid getting boost. almost everybody has had the same problems with boost mobile in EVERY single review i have read. i am no longer with boost and i suggest DONT EVEN THINK ABOUT GETTING IT if you were thinking about going through boost.
if i could rate any lower than 1 star i would.... i've never seen a service have sooo many dead spots! i live in nashville, so they are supposed to have decent service here but the coverage map lies... after i left the store, i checked my bars while driving home. i should've seen it as a hint when the phone didn't even have 1 bar in the sprint store! while driving home (on the interstate) i had decent coverage... but the bars were going up and down constantly.... as soon as i go into any buildings my service dies! people are always asking me to repeat myself! they said i sounded like a robot and then couldn't hear me at all. not to mention, when someone finally did call me, they said they were trying for like 5 minutes to call me and it wouldn't go through! i was at my house and my phone was on the table where it gets full bars! whats the use of having a phone if no one can call you! this happen multiple times and that's not the half of it....if your a frequent texter then run away! the way their texting works is like picture messaging... basically, instead of sending the texts over normal cell service, it connects to the internet for simple texts!!! and this wasn't on my phone, i got another one from best buy (the clutch) and it did the same thing... the problem with this is that it takes forever to send a message and they don't always send! plus, it depletes your phones battery so mine only lasted 4 hours with minimal use!!!! ridiculous!!!! this also wasn't a problem with my account, i called in and they said since the walkie talkie forces their phones to run on a different system, their texts have to be sent over the web. i never even used the walkie talkie... also, i would send texts, and it would say they sent, but guess what... they didn't! my girlfriend thought i was pissed at her!!! i tried to send messages to her for an hour and she didn't get any of them!!! and if you look at their coverage map, it's the skimpieest thing i've ever seen! they have the worts coverage, worst phones, worst costumer service, worst phone service, and worts reception! i don't know how they stay in business...
GO WITH STRAIGHT TALK! they are sooo much better!
I Love Boost Mobile! I got the Sanyo Incognito (SCP 6760) phone and I love it! Way better than any other prepay company!
I used to Love Boost prepay and then around the middle of January 2010 I don't know what they did but no one's boost phones will work in the area we live in. All of us paid for nice boost phones which we can no longer use we are having to go over to other cell pre-paid companies to get service. Boost Customer Service DOES NOT CARE THEY WILL NOT HELP US WITH THIS PROBLEM. I have spent many many minutes on the phone with several employees of Boost wireless and none of them seem to care that the phones don't work in our area anymore and want give us a reason why. I wish someone would get Boost attention and tell them they need to do something about it. wish i could put zero. On January 13th of 2010 is when our problems started all of our phones said no service and stayed that way untill now, several times when I called boost they just hung up on me, PLEASE GET THE BOOST PROBLEM FIXED OR GIVE ME MY MONEY BACK FOR MY PHONES.
I WOULD NOT GO WITH THIS COMPANY-I HAD NEXTEL FOR 10 YEARS AND NEVER TALKED TO CUSTOMER SERVICE AS MUCH AS I HAD TO IN 2 MO. WITH BOOST-AND MOTOROLLA- THE EARPIECE WENT BAD AND THEY TOLD ME THAT WAS NORMAL FOR THE PHONE-THEY WILL FIX IT BUT YOU HAVE TO MAIL IT IN FOR 10-15 DAYS- MY INTERNET NEVER DID WORK NOR MY BLUE TOOTH-ITS BEEN A LIVING NIGHT MARE. BIGGGEST MISTAKE EVER- DONT BE LIKE ME AND WASTE YOUR MONEY. ITS NOT WORTH IT. I AM OUT 300.00 FOR TWO PHONES AND A MONTH OF MINUTES.
This has to be one of the worst phone services I have seen. The phones are horrible and then in order to get a text or to send one it has to go through a download that takes forever. Not worth the hassle. To top it off there has been many time that the person didnt receive the text or I didnt get a text that was sent to me. I had bought the Boost phone when I got on this plan which was able to get on the web which I pay for. The only web pages I can get is to get to a boost site or to buy a feature. Like I said, its not worth the hassle. Big mistake I made getting this phone and the plan.
Horrible coverage and call quality.
Slim phone selection.
Annoying "hipster" customer service. Yo Yo
Data is so slow it is unusable.
Excellent phone area coverage its way better
what kind of company doesnt let u talk and txt at the same time???? i cannot receive any msgs while on the fone. what if there is an emergency??? that is just plain ridiculous. the 3way doesnt even work correctly. boost needs to get with the program because it is sure to lose many customers as it is now.
I wish i could put zero. On January 18th of 2010 my husband phone said no service and stayed that way for over 10 days and boost hung up on me, called me a liar, and on several calls I was called a bitch. To make up for it he was given a $5.oo credit and $2.97 of it walked away. Some people i talk to were Levi, Jesus, Carlos, Daniel, Katherine, Ursala, Angie, Leo the list could go on. Jesus was the only one out of those people who took time and at least acted like we mattered. We no longer will use boost.
Frustration, Frustration, Frustration. Customer service is not in this country, I called 13 times in 1 day, no exageration. Between activation, fighting for a refund, and the language barrier, dialect more than anything, It was a trying experience. I would rather have a flat in the Seattle carpool lane. The internet was 5 times slower than dial up. The people were friendly but, they were not into my internet, emial, sending and coverage problems. It seemed to be unhuman and scripted. All in all, I believe they are caught up in the big corporate picture and have forgotten you and I. Please take the time and do research. This is a company about money, not evolving or progress.
HORRIBLE. If you want a crappy phone this is the way to got. I have used the service for 8 months and hate it. I live in BOSTON , not near Boston but in the center of the city and the reception at my apartment is near zero. Text messages sometime show up two days later. Technical support a waste of time. You will be better off getting any other plan than using Boost Mobile.
Boost "pay as you go" service appears to be a ripoff... If appears that if you don't add money to your account at least once a month, you will start getting fake text messages, fake ptt chirps, and fake phone calls.
I think boost may be behind all these fake communications just to rake up charges. Has anyone else had similar issues?
i have been using boost mobile for a little more than a month now and i've came close to throwing my phone against the wall a few times. i get disconnected every day.. it takes anywhere from 30 seconds to 5 minutes on average to recieve or send a text and people tell me they call my phone and it goes straight to voice mail. this is the worst phone and service i have ever had.
I WISH THERE WAS A ZERO STAR OPTION
i got this plan because i thought it would be a great deal but with such a crap phone (i776w) that was a massive downgrade and even worse service (very frustrating to try to talk to a real person, extremely slow "downloading" of text messages, slow sending of texts, dropped calls at least twice a week, terrible reception, etc).
my speaker went out yesterday and now i have to use speakerphone on every call to hear.
bottom line: P.O.S. PHONE with CRAP SERVICE & CRAP CUSTOMER SERVICE.
perfect for someone who never uses a phone. waste of time for everyone else in modern times.
the service isnt the best, the phones are crap( my first one broke with in a week- the board was fried) my second one is now broke, and a new one is wayy to much! and the costumer service is horrible!!
I have boost and I don't like some of the features. The web, You can not look up anything. It will take you some where you don't even want to be. It is more like a dateing phone then anything. Taking a picture, you have to make sure there is alot of light. text messageing is ok except there are alot of messages that u can't download.
The coverage I got with this phone is non-existent. Even when I had bars showing on the phone I didn't get calls, texts would take ages to go through and I got disconnected regularly. Their customer service reps are the most unhelpful bunch I've ever had to deal with.
I have switched to Straight Talk in the meantime - 5 bucks cheaper and a whole friggin lot better!
Boost is a waste of time and money.
I relocated temporarily to an area where there is no Boost service. The closet city Boost serves is about 30 miles. When I first arrived here I was able to SEND and RECEIVE calls on my i465 Clutch for several days. Now I am getting No Service and cant make or receive any call. Why was I able to when I first arrived but unable to now?
text messages sent/received took forever. so did internet. i called the company 5 times in one month and they didn't fix the problem. in fact just called them two more times today and one of there techs had me do a reset and it erased all of my contacts so now i have nothing. they said sorry and that's it. no customer satisfaction, no kind of credit. no anything. i spoke to two techs and a supervisor. they also changed there call care number. now you have to jump through hopes to get a real person on the phone and it isnt even a real option unless you choose several other options. then it's magically tacked in on the end. and it's not like its the phones that make the service suck. i have the new motorola i465 Clutch. i am fed up with Boost and am currently looking for another provider. My best advice is unfortunately STAY AWAY FROM BOOST MOBILE. THe cheap 50 buck unlimited plan sounds good but it really isn't worth it because of the slow internet and text response and sending times. also service randomly goes out even though the website map says the areas are saturated with signal
I am a Boostmobile customer an I got one big concern about Boostmobile coverage plan if you lose or break your phone.I had cricket service for 5 years and every time I lost or broke my phone cricket would give me a new phone for a small fee.However Boostmobile does not give you a replacement phone when you lose or break your phone,I think thats is a big rip off because who wants to keep buying a new phone everytime you lose or break your phone.However I think I am going to switch back to cricket if Boostmobile does not fix this problem soon.
boost mobile is just horrible. constantly would drop calls, text messageing is a joke! avoid boost mobile at all cost!!!!!!!!!! should be at zero stars!!!!!!!!!!
Boostmoblie need to get a lose or break your phone coverage plan.Because Who want to keep buying a new phone every time you break or lose your phone. Thats is a big rip off.
I have had nothing but trouble from Boost mobile - and this is sad because I wanted to enjoy their $50 unlimited plan and nice phones. Everything seems outdated on the phone I purchased, the motorola clutch.
Set up was a nightmare. Voice prompts tell you to do something, yet when you try to do it, it won't work? I get charged a one time payment of $50.00 (plus $4.00 in taxes and fees), and it doesn't show up in my account for over a day?
WTF Boost mobile?
This company was on the verge of bankruptcy a few years ago, I would stay away from Boost if I were you.
Everything looks like it will be a cinch when you read the information on Boost's website, but when you get your phone it is a different story.
I am going back to Virgin Mobile where I have always set up their phones easily, with no problems, and money I spend to fund my account is posted IMMEDIATELY to my account, not delayed for over a day like Boost mobile.
Texting is hit or miss, could take five minutes to get it or five days. Web browsing kicks ass with opera mini installed on it. And considering a conversation with my sis can put me over a thousand minutes in a day, it's well worth the fifty dollars. The phones they offer are junk compared to smartphones but you have to consider what it would cost to have an unlimited plan with any other service. And I email, text and chat daily because this is also my work phone.
I have the clutch and though it's no bb, I installed the push email feature, opera mini, used the boost navigator when my tom tom battery died etc. All in all its a bargain that can't be beat at least for now.
I did a lot of research last year before recommending Boost Mobile to my friend as being the best bang for her buck. While it is true, her inexpensive, candy bar style phone isn't great, it gets the job done. The bottom line was she could not afford all the excess charges associated with her long-term contract plan. What Boost offers is a reasonable cost (and no surprises) for a phone plan that allows all. I have read a few reviews from people who got quite tech savvy in converting a Blackberry to Boost service... great if that is what you want or need. I am not much of a text message user and neither is my friend, so I can't really comment on that. If you need to conserve your cell phone cost this is a great option. One thing that I found very important when researching was checking service area coverage. I have even looked into the new $45 plan from Walmart. It has a very sketchy and limited coverage area, but if you live in that area and don't travel an extra $5 per month savings could be worth it. Currently I am locked into a family plan through AT&T but I would and probably will switch to Boost at sometime in the near future.
I have had them for years. Got tired of calling in every 90 days and adding money so I switched over to an auto-deduct if my balance got low. They didn't bother to tell me if I didn't use the phone alot (which I don't it's my wifes to use when we are on trips and need to talk to each other) that I still have to connect and pay every 90 days or I lose my balance. They just stole $46.00 of mine, and then went to my cc for $20! I am now waiting for a supervisor - this is crap - I spend more than this just being on the phone waiting for the supervisor!
TEXT MESSAGES SUCK, NO GOOD RECEPTION IN MY ROOM. IF YOUR OUT IN THE STREET IS GOOD, BUT WHEN IM IN MY ROOM TEXT SUCKS, AND CALLS TOO
Consider for just $50, the features are excellent. Everything included no hidden fees.
Ok messaging sucks, we just need to e-mail to Dan Hasses!
Hey Im a young girl 18years old and Ive recently got boost phone service and the i856w I definately recommend this phone and the service is actually better then I expected..this phone provides great sound quality! Ive had not one dropped call yet! and the texting is resonable not to say that I wish it was just a tiny bit faster but I can say that I'm 95% pleased with the phone and service! I love it and Im glad that I took a chance with boost
I will come back to Boost as soon as the Blackberry Curve 8830 is released!
RIGHT ON THE MARK..... I agree with:FormerNextel 2009/11/25
Look, FIFTY BUCKS FOR EVERYTHING! Had nextel for 10 years, this is the same and cost half of the nextel unlimited. Whats not to like. Two things: 1. You need to accept nextel's limitations 2. Service quality is relative to where you live. If Nextel sucks in your area, guess what, so does boost. If your nextel is strong, so goes the boost. A+ for value!
I too can relate to Former Nextel. I'm glad Sprint/Nextel has good service where I live and for $50 Dollars no complaints here. Secret is knowing you have excellent coverage in your area and you want the bells and whistles at a very reasonable cost goto boostberry.com
My family and friends continue to carry BlackBerry's at a fraction of what we paid at VZ and ATT. Hell, I hooked our company up and went from 100 Nextel 8350i to Boost and saved the company money. Since our company cell phone numbers are not printed on our Business cards it was more the reason to embrace it. Our Speech Recognition Hosted PBX system transfers the calls to both our desk and cell phone without the guests knowing we are at the beach and not at the office. Sprint/Nextel (Boost) has the State of Hawaii covered well and we are still operating in Style like everyone else.
Can anyone tell me why the i9 phone is so expensive? What is so special about this phone that makes it sell for $300 retail?
I recently bought the i465 Clutch. I like the look of the phone, but the service is horrible. I have been unable to connect to the browser and all I get from CS is "too bad." Some text messages take several minutes to download and one didnt download at all. After the third ring, the call goes to voicemail. Three rings is not always enough time to answer the phone. Hopefully I can sell this piece of junk and go to another carrier. Although, Verizon and ATT "nickel and dime" you to death. Even on their unlimited plans.
I bought the Motorola i776 and the unlimited Boost plan as a gift. It was sort of sneaky, because it would also allow me to stay in touch with the other party who only had occasional or non-existent cell service in the past.
The Boost service was worse than nothing. When he called me, my phone wouldn't ring, the call would not show up in my call list, but the voice message would be there - sometimes. Or I'd leave him a message and he'd get it three days later.
What a disaster! We're discontinuing the plan and phone today and moving either to Verizon or TracPhone (which I understand is on the Verizon network). If I knew that Boost was on the Nextel network, as opposed to the Sprint network, I never would have bought the plan or phone.
I do not recommend this service, or the Customer Service reps who only know, after an interminable wait, how to reset the phone. They have no other solutions to anything.
Horrible! Can't send international text messages. Talked to "customer service" 4 times now. They said a lot of international customers may not get text message because boost sends all messages out via MMS and some phones can't receive MMS messages. I only send text messages (no pictures) but it doesn't matter! What a waste! I asked if they could disable MMS and they said yes but I would lose voice mail and web. No problem. I told them to go ahead and disable whatever they need. They said ok and then never did disable MMS. I'll go find a 2 year plan. Enough is enough !!!
man...i cant bluetooth.
I cant set my pics as wall papers!
and i cant set my mp3's as ringtones!
yall need to work on that!
I have had most all of the cell phones with many different plans, it seems that most companys as usual only want your money in their pockets, and you can just put up with any problems that will take place sooner or later, and if you dont like it go some place else because they have your money and some times a long contract ( LOL ) and some more money you cant get out of, untill everyone bands togeather to correct the problem or run any of the companys out of a JOB. I personally just got a boost i776 with the pay as you go plan and have decided to get the 50 dollar unlimited plan in the next week or two. So far so good. Just remember everyone has their problems to fix, some of which might take more than 5 seconds to correct. I try to cut slack to everyone so they can try to improve. P.S then there are those who will cry and whine about problems to be fixed right now ! I really dont think mom or dad ever spanked their poor poor babies, they just gave them a hundred bucks just to get them out of hearing distance for everyone else to suffer. Good luck to all, I am happy with my phone !!
i had to make several adjustments to my clutch but now it works fine. no problems with texting or calls. i get as good service as i did with tmobile her in nyc. cant beat the price.
VERY disappointed with Boost mobile!! I purchased the i776 phone and tried to persevere with it for months now but enough is enough. I can't send international texts. I phoned CS and they said there was no guarantee international text would work. I even have trouble sending local text messages.Most of the time they won't go through. I can't phone anyone as the person on the other end can't hear me as the signal disappears all the time.(I'm in Cali) I have now got a prepaid Verizon phone and am VERY happy with it!!!
these phones are serviced under Nextel's network. if you leave an area serviced by nextel, you will not have phone service. the web is very slow and retreiving text messages is challenging at best. about 1 in 10 will not download. there is a very high frequency of doubled texts sent (in some cases my friends get the same text 10 and 11 times). and beware- if you prepay cash and decide you want to terminate service you lose that money.
I have a motorola 465 don't know if it is the phone or service. It is junk. can't keep a signal, can only send and receive txt 10% of the time even when I have a good signal. I have spent lots of time on the phone with tech support. I do NOT recomend this phone.
Boost is CRAP!!!!
Here are all the PROBLEMS ive had with boost that started the first week i got the phone and always had until i FINALLY GOT RID OF THE PLAN today.
1.you'll NEVR GET TEX on time, if someone sent me a tex i wouldnt get it from anywheres from 10 MINS after to a day after, no lie sometimes i wouldnt get a tex UNTIL THE NEXT DAY and i kno this for sure cause if any of my friends sent me a tex i would actually have them prove what day they sent it cause I COULDN'T BELIVE IT AT FIRST!
2. this is a more recent problem ive had.
i would be talking to someone on the phone and we would start to talk for 3 or 4 MINS and after that i COULDN'T HEAR a single thing they where saying but they could hear me. i was still having this problem. ITS WHAT PUSHED ME TO GET A NEW PLAN ASAP!
3.say i tex one of my friends i kno there number by heart and ive always texed the same number foreverfor that person, well all the sudden i would get a tex from another number ive never seen saying WRONG NUMBER, it was starting to happen way to much so i talked to 3 other FRIENDS that have boost and they where HAVING THE SAME PROBLEM so basically what was going on was that it was sending tex to the wrong number, and i dont think u want that to happen to you cause it even happened with a pic message i sent to my fiance that was a little private and was only suspossed to be sent to his phone and well..... it wasnt.
4.everything TAKES SO LONG to load
5. sometimes it took me 30 MINS to try to send a TEX.
6.HORRIBLE SERVICE for where i live
7. SSOOOOOOOOO SSSSSLLLLLLLOOOOOOOOOOWWWWWW
8. RINGTONES are HORRIBLE when u buy them youll spend 2 or 3 bucks for no lie maybe like 5 TO 7 SECONDS OF THE SONG.
you know what im not even saying everything else that was wrong with that phone cause ill be here all day and its doing nothing but annoying the hell out of me talking about the horrible plan.
all i have to say is im finally done with that phone, THE WORST PLAN I EVER HAD WITH A PHONE COMPANY and DONT BUY IT, ITS NOTHING BUT CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I love boost- I’m here in Rural Northern California and have great signal. Great call clarity for when I travel across the country. For $50 a month with walkie talkie feature is awesome if you’re a real active person. The first day I got Clutch the TXT were sooo slow but it sped up and i am a happy customer. don’t like all the locked content - if I take a picture with my camera or a mp3 i own I should be able to use them on my phone for rings and wallpaper. Give me the choice to buy or be creative and make my own without having to hack the phone.
Boost text is SLOW AS HELL! We can put a man on the moon and fly to Mars, why can't Boost speed up their Texts?
how does money expire? Well mine did. I was on the $50 all included plan but I lost my job. So to try to reduce cost I switched to pay as you go and use skype as much as possible. But you can't be chained to the computer all day, so I forward call to this cell phone. Well I put $50 on the account 2 months as go. I've only spent $10 per month. I'm doing good here. Then I stopped getting calls. They said I had 2 months to use up any money in my accoount. My money expired. THEY TOOK MY 30 BUCK. Too bad so sad. Add more money to get it turned back on.
DO NOT SWITCH TO BOOST MOBILE EVER.
you will never receive text messages on time. Usually the following day or never at all. Reception sucks and drop calls daily. Customer service is a joke. They continue to get new customers meanwhile their service does not improve. total scam and rip off if you ask me. One star isnt even worth, most like negative 10 stars.
I only had this phone for a day and everyone is tellin me it sucks. Does it really? Cuz I need to know whether to return it or not.
When we tried to update our account with a new credit card number or new expiration date, we had problems. They said we didn't update the account, so we lost the roll over dollars, and they lost our business.
i just love boost to much and i want to know if you have motorola i830
I've no idea why anyone would want this specific service if the phone is so bad. I just got the new Samsung R810C which is an iPhone-like touchscreen phone with apps, 2 megapixel camera and camcorder, full QWERTY keyboard, Bluetooth and high-speed data access. It was just introduced by TracFone and it sells at WalMart. Works with their Straigh Talk unlimited plan that includes unlimited text, unlimited calls, unlimited web access - all for just $45 a month. I've been w/ TracFone for a few years and their ervice is top-o-the-line. Also, they're on the Verizon network which makes them super reliable. Again, I wouldn't put myself through Boost even w/ all their new gadgets, when I can Straight Talk and their new touch-screen phone.
Very poor reception, conversations are cut off. I end up listening to half the conversation. When I am in the freeway calls usually cut off. BAD RECEPTION IS THE MAIN PROBLEM
I'm giving an update to my original post dated: 2009/09/07, which I have including below. I'm happy to report that my bank went after Boost Mobile and confirmed the error (the theft!) was with Boost and not CVS. As of last month (November) my account has been credited the $50.00 they stole from me. More than the money, I have great satisfaction in knowing they didn't get away with robbing me... I had told them that they will never get away with taking my 50 dollars and that they haven't heard the last from me. It took some time, but it was well worth it! Here is my original post:
I used Boost for a few years because of the $1.00 a day PTT service, which was compatible with my husband's Nextel work phone. Also, my daughter and son each have a Boost phone so the $1.00 a day to talk to my family was great! Service is good because of the towers in my area.
... the problem? My husband recently purchased a boost card to add money to my phone and the card was "locked". I called Boost and they said to speak to the manager of the store to unlock the card 'coz they probably swiped it wrong. I called CVS (81 Milk Street, Boston, MA 02109) and they said the card was swiped correctly and shows on the receipt it has been activated and that they can't reimburse us money because the transaction is through Boost. CVS told me to call Boost back. I did. Boost told me to fax a copy of the receipt, Boost card (showing front and back of card) and to write my name, cell phone number and 4 digit code on the paper. They told me within 4 hours of receiving this fax I will automatically have the money added to my phone. After 4 hours... nothing. I called Boost, they said they received my fax and told me there was nothing they could do "???" I asked if they could send me a new card or reimburse me my money... all they could say is "we're sorry but there's nothing we can do". I asked them if they were seriously gonna rob me of $50.00 ... FIFTY DOLLARS!!! They said "we're sorry". I can't tell you what I said to them because my comment will be deleted by the moderator of this site but you can use your imagination. Oh.. this discrepancy went on for six days. I went to my bank and filled out an "ATM/DEBIT Card Dispute Affidavit" to stop these crooks from stealing my money. I have a few more weeks to hear from my bank. I asked my bank if Boost will be aware that I'm doing this, they said yes. I'm glad. Hopefully my bank gets the $50.00 from them so I can stick it to 'em!
I'm guessing I wasn't important enough to deal with since I was only a "prepaid" customer with no ties to a cell phone plan... it's the only thing I can think of. So, after this experience I only have two words about Boost.... "THEY SUCK!!!"
A further update, and a suggestion to any boost (or other prepaid) user.
I would encourage anyone interested in maintaining a consistent phone number to consider obtaining a google voice number. A google voice number is independent of service providers, costs nothing, and can be directed to ring your cell, home or office phones -- all at once, if you like. Since a google voice number is not tied to any service provider, it does not matter what your individual cell number may be, or who provides the service. Google voice numbers are currently only available by "invitation," which means you must contact google and request an invitation to participate in this free service. Those interested will find all the information they need by simply doing a search for "google voice" and following the link to google's site. As you may guess, the major cell providers are not wild about this service, since it tends to undermine their lock on customers, who may not wish to go through the trouble to port a number, or are afraid of losing their number. If your number is no longer tied to your cell provider, who cares who provides your voice service?
Check it out.
I have had a boost phone for approximately one year, primarily in the Minneapolis area. It was initially just a "backup" phone, primarily used to experiment with the Mologogo gps locator service. My primary service was with verizon. I began to use boost for voice, text and data when their 50$ unlimited plan was introduced, and have used it almost exclusively since that time, and recently terminated my verizon service. In general, the service has been excellent, and my current phone (the clutch) works well.
Most of the objections I have seen fall into two categories: First, service problems (primarily w/ text message delays, or limited coverage), or Second, phone problems.
Any service is only as good as the service in your coverage area. If boost does not work well in your area, find another service. In our area (and, in fact, throughout most of Minnesota), coverage has been equal to my old verizon service.
As to phone issues, any competent user will immediately replace most of the software of their phone. I replaced the browser with opera mini, for example. It is fast, efficient, and provides access to virtually all websites, and not just the "mobile web." I also added google maps, a dedicated gmail client, google calendar sync (to sync the phone calendar with google calendar), and life in pocket (which provides gps enable turn-by-turn directions). In addition, I occasionally use Mologogo for gps tracking. Almost all of the phone related complaints I have read are the product of ignorance, and not the phone. Frankly, I even tether the clutch to my netbook if I don't have access to WIFI. If all of this is a mystery to the reader, or the reader has no idea how to modify the phone's programming, then the issue is education and not the service. Even these "simple" little boost phones have far more capacity and power than the average user may realize. Again, if all of this seems like a mystery, consult the web ... or buy a book.
my phone is happen problem with receiving texts on time. I get text in two days.
Boost in the Greater Phoenix Metro area has the text messaging delay problem.
The above rating was one star not three, again:
DON'T WASTE YOUR MONEY.
These phones are not user friendly, they switch by themselves and the coverage is terrible, DON'T WASTE YOUR MONEY.
Boost needs a leg up themselves with probably the absoulte worst Customer Service encountered to date! Been with Boost for 3+ years, and ALWAYS received a text message from them before 90-day Minute Expiration. Some recent corporate change, that could not be explained by their Customer Dis-Service Reps, expired the minutes without the usual and normal company-generated text message reminder. Dealing at corporate level to refund stolen money, and next step is to involve Consumer Affairs. JUST TERRIBLE!!!! BOOST deserves the BOOT from their existing customers, and any new potential customers are forewarned!
I had the i465 and Boost unlimited service for about 6 months and I love it.
Yes at times the texting & web is slow and if you are a Trucker like my hubby the coverage in the Midwest is bad but for $50 a month pre-paid phone what do you expect. Yes, it would be nice to have all the bells and whistles that other phones offer & Verizon's coverage but these days who can afford the rates and ETF that come with contract phones. Just think if you are a family of 4 like on those nice commercial and you run into some kind of hardship and can't pay for the service you will be shelling out close $1400 in ETF. I don't know about anyone else but $1400 is what most people I know make all month long. So to all the Boost haters go on and leave Boost maybe it will make the texting and web go faster.
Well I just got the i335 and its the cheapest one they sell and so far its been great, but like I said I just bought it on 12/04/09. So I have only had it a couple of days. I bought mine at Best Buy for $60+50=110, then I got Best Buys 2yr insurance plan for $10. Altogether it was $120. I also had my old number from Verizon ported over. It was done in 24hrs. I live in metro Atlanta and service here is great, in and out of the city. I had to go up to my mother in-laws today (yeah..) Not, and they live about 2 hrs north of Atlanta in the mountains of Big Canoe in Pickens County and I had 2 to full bars at there house, IN SIDE. In the MOUNTAINS. I have been sending text to my wife's phone who is with Verizon, for now, and she gets them almost immediately. The same goes for her sending to me. No "DELAY". The PTT feature is very cool and handy. Call quality is clear and LOUD. The web browser does suck though. It will do the job. I know the i465 and i856 you can download opera mini and makes the web experience ALOT better. Overall, The service here in Atlanta,GA has been very good. Including north GA. For the $50 unlimited you really cant go wrong.
i have the boost unlimited w385. i dont have no prblem with my text msg. i get my teext msg all the time. it just sometimes i dont get my pic msg and dont let me get on the internet. but im getting me another phone becasue i found out that my phone is water damage. i have to keep my phone on the charger just to be able to talk. if i take my phone off the charger and call or text somebody my phone will die. but the unlimited plan is good. but im getting another company with unlimited.
I have the cheapest Boost phone out there, and I have never had a problem with calls, texts, internet, or walkie talkie. I use this phone all the time and never once have I had a problem. I use my phone out in the middle of no where, and still receive at least 3 bars of service. My only complaint is that I have the $50 unlimited plan, but I still have to pay $.99 for every day that I use IM on my phone.
This is a horrendous service, unlimited?....no text for 5 days, all outgoing texts end up in my drafts. I can't send or read my e-mail, I can't instant message, Yahoo or MSN unless I want to pay $1.99 for each day for each service, or %30 a month each for both messengers, as I see it, that makes it $110 a month, then there is the international $9.99, then the Navigation, another %9.99 I use two IM's, so that is actally $1 a day each on top of the unlimited web that never seems to work, that is $130 a month, then they want to charge for 411, not a very good plan more than I was paying for AT&T and less service. Really all I needed was a new phone, I wore my LG shine out, AT&T gave me everything. Boost directory assistance NEVER completes a call. Trying to make a call on the freeway as I have to be somewhere and this voice says I have not enough money, please add money. I have reboost!. and unlimited, what do they mean I need to apply more money?. You reach to answer a call it has gone after 4 seconds. This is driving to tears, yes tears. I missed something important, I am old yes, but not technically challanged. This is the worst service I have ever used.
I'M APPALLED AT THE I776 BOOST PHONE YOU BUY IT FOR 99.99 AT ANY WALMART AND B4 THE YEAR IS UP U CAN ONLY TALK SPEAKER PHONE AND SCREEN GOES OUT THIS IS BOGUS AT BEST! PLAN IS GOOD SHODDY PHONE! I THINK BOOST SHOULD SEND ME A FREE ONE!
I think the stars speak for themselves. I went to each of the prepaid reviews on here, and Boost has the most comments with more stars. I'm going on two years with Boost after I got tired of being wallet-raped by AT&T, and other than the very short issues at the beginning of this year, have NOT had a single problem. And I have the cheapest phone they offer. It's been dropped, kicked, dunked, chewed on by my puppy, and it STILL works! Kiddos, I also live in BFE Kentucky. Seriously. I have to drive an hour or more to see a city with a Starbucks or a mall, and I get just fine reception. I've driven from Ohio to Kentucky to North Carolina to Florida and all point in between and haven't had a reception issue that you wouldn't have with any other service. I lived in Lexington, KY with AT&T and dropped more calls or went thru more dead zones than I do with Boost. It's fifty-friggin-dollars for EVERYTHING!!! And ---it's a phone!!! It does what phones do. If you are using it as a replacement for a social life, you got more problems than just phone reception. What is going on in your life that a few minutes between texts is an isssue?
When I heard about the $50 a month unlimited plan, I thought "Sign me up!" What a huge mistake. After paying $140 for a lackluster phone that looks like it should have been sold in 2003, I was bombarded with a whole lot of problems. To start, I couldn't even get service when I turned my phone on. I don't know why, it just didn't work. I called their customer service, where I got absolutely no help whatsoever. I had to put the sim card from my old phone (from a different carrier) in it to get any service, and it "worked" from there on.
The texting is horrible. Several times a day I get stuck with messages that won't send, which prevents me from sending or receiving any other messages. Oh, they also arrive late. Sometimes an hour, sometimes a day and a half.
I at least have pretty good coverage in my area and rarely am out of service. I even get service in areas that ATT and Verizon don't cover. However, that does not justify going with Boost. The extra coverage is barely more than any major carrier.
Sometimes when people try to call me, they get this weird message and can't get through. This will happen when I have full service and I'm not doing anything on the phone. Basically, I'm paying $50 a month for texting that barely works and for the chance that I won't get incoming calls, even if I have service.
my phone wont charge even though the charger works..my mom said the betterie doesnt work and that i can send it to motorola and get a new one... is it true??
as bad as the service is. i kinda like it because its the only company that does the $1 a day plan with unlimited texting and night an weekend minutes
Boost sucks. I live in NJ between NYC and Philly, os it's not like I'm in the boondocks. If I'm driving in a car, I can't have a conversation for more than 5 minutes without losing the signal for LONG periods of time. Frustrating. No signal at all in my house. Ridiculous. Web is non exisitent.
I don't care what those fools say that gave Boost Mobile a 2 star rating or less. It don't take me no 2-5 mins to send a text or pic, the service don't suck, and $50 a month is the best deal out there. Sure Metro PCS have more plans and features, but that's because the service is not as great as other prepaid services. If you ask me, it's Metro PCS was of saying "Yeah we got more phones, more plans and more features but our service sucks."
Boost is wonderful for talk & long distance but web surfing is so bad it can be concidered as non-existing! Also texting is so bad it might as well not be listed as a feature! But $50 a month for unlimited talk and long distance is the best deal going and I have tried all carriers...Boost wins hands down! Their web and texting is so bad it really shouldn't even be listed as a feature and I have their new i9 Stature phone too! The Stature does have an excellant 3.4mp digital camera with flash plus an excellant mp3 player, also has excellant video too...11/27/09
Well I have a clutch sorda looks like a blackberry I like my phone it seems to work VERY well where I live unlike verizon it seems to cut in and out I really like touch screen phones I REALLY hope that they get some! Overall I love my phone and the texting however does take some time if you don't have good service If you do its awesome! I think the down side is that you dont get a lot of choices in phones! however HERE IS SOME ADVICE when you get to where it won't send or recive text turn your phone off and back on so it can connect with a diff. tower TRUST ME IT WILL HELP A LOT!If you go from one city to another you might want to think about turning it off and back on.
I have had boost for about a year and love it. The service coverage where I live is great (Oklahoma City and surrounding suburbs). I switched my whole company over to Boost. At&t was killing me for years with high packages and contracts. At first there were issues with slow text, however in my area that has been fixed and I get text within seconds. I text over 1000 a month with no problems. have never had to call customer service, unlike AT&T. I switched to the i465 Clutch, put opera mini, gmail, tinytwitter and some other cool software on it. It does everything that my Blackberry Curve did, but it's only $50 a month. Plus you can tether to a laptop, granted its at dial up speed, but it does work. Boost and Nextel work on the IDEN system so a word of advice, check your area or areas you travel to and make sure there is Nextel Iden coverage. If you are in the coverage area all will be good.
I LOVE my service! Sure customer service is fairly slow, but I save a good $50 over anybody elses unlimited voice and data plan. I'll ocasionally wait on hold to save that much! Boost has both iden (on the Nextel netork) and Cdma (on the Sprint network). CDMA is by far best, but Boost no longer sells any CDMA phones. You have to buy one used ( I sugest ebay) Oficially they only support the Krzr, w385 and the c290. How ever, you usually can convince a rep to activate most anything. I got a Mogul activated and it works great (bought it on Ebay)! A rep told me his supervisor told him it was OK to do it as long as they made it clear to the customer that they would not get any suport.
Keep your cash where it belongs, in YOUR pocket. BOOST ROCKS and it saves you a boatload of $$$$$.
Look, FIFTY BUCKS FOR EVERYTHING! Had nextel for 10 years, this is the same and cost half of the nextel unlimited. Whats not to like. Two things: 1. You need to accept nextel's limitations 2. Service quality is relative to where you live. If Nextel sucks in your area, guess what, so does boost. If your nextel is strong, so goes the boost. A+ for value!
Boost service is not good. It takes 3 hours for a message to be retrieved. you call customer service and one person tells you something then the next day its totally different.
I wouldnt recomend boost uses sprint nextell network which is less than par. verizon or cricket service is superior(jump/cricketpaygo/straighttalk uses verizon network)just my 2 cents had bad luck with sprint contract and prepaid(boost)so ya.............
a very good friend of mine has boost and has had no complaints about the service i dont know what to do is service bad on certain phones????
The service is bad! i communicate mainly through text messages and let me tell you...there has been times when i received my messages 3 to 4 hours after they were sent, sometimes even 10 hours...there has been a few times when i did not even receive messages sent to me...their explanation was...they have too many users, they didnt expect to have so many so there is nothing they can do about it!!! they were really nice but it is still frustrating not being able to communicate with my friends...and i really don't want to switch companies because this is an awesome deal! frustrating!
I have had no problems with my phone (clutch0 nor the service, It depends on the area you live where services is available. The brochure tells you on the back where you are most likely to get service. If you travel alot, then the phone services is probably not a good choice for you. I always get my text in a matter of seconds, had no problems with dropped calls nor internet. I think it is the best for what is out there.
VERY hard to get a CS rep on the phone!! Terrible customer service. EVERY single month my phone would just QUIT receiving text messages, then I called to have it fixed and the idiot CS rep ERASED ALL MY CONTACTS in my phone and could not retreive them !!! The only good thing about Boost is the fifty dollar deal with everything. The phone was nice too...the i335. Went to an even WORSE company called Straight Talk....Ive been in cellphone hell lately.
I have used Verizon as my main service provider for years and missed the option to text abroad. So, I got the Boost for international messaging. After having to wait a couple of days for the service to "kick in", my messages were not going through. Contacting customer service never helped. They reset my phone numerous times, even after I had told them that the previous reset did not work, and each time I had to wait up to 96 hours for the service to work. Needles to say, it never worked; unless I count the 2 text messages that reached their destination.
Overall, I am very disappointed with the Boost. The customer service is very hard to reach, sometimes you are stuck in a submenu for no reason. The CS associates are not very knowledgeable as far as the troubleshooting goes. Most importantly, the service sucks. It may work great within US but that was not what I was looking for. After a month of trying to get my service to work properly, I gave up and returned the phone and cancelled the service. When I asked the sales associate if I was the only customer who returned her phone because of the issues with the service, she said that somebody did the same thing right before me.
I had sprint and tmobile before this.. the truth is sprint owns boostmobile and it works off the sprint network so for the 2 plus years that I had sprint and i paid monthly $127 i could have been paying $50 a month on the same network with sprint.. the only problem i have had with boostmobile is the texts, they take forever to open and sometimes i can't open them at all .. i had assumed it was the phone because it's two motorala phones in a row with boostmobile that i have had these problems but perhaps they are on an oudated platform.. that makes sense .. hope they fix the situation soon though because i'm impatient as heck ..
Boost is still using an outdated TDMA technoclogy. Text messages take forever. Handset selection is limited to few devices, and once in a while the company changes the face plate color. Handset price is normally overpriced.
I would like to buy the i9, but $299 is ridiculous.
every thin is good with boost except coverage if u travel in northern states then most of time it's no srvice like nevada wyoming nebraska n up north
Lemme tell ALLLLLL.!!!!!!! yall somethin!!!!!! BOST IS VERY GOOD!!!! Yall just have the old evrsion GET THE NNNNNEEEEEWWWWWWW VERSIONS LIKE the clutch && etc.!!!!!!!!! It may cost over 100 dollars but great text and everthing not them cheap ass 50/30 dolar phones. TAKE MY ADVICE!!!!
It's a very good phone service. Espicially if your parents are stingy and won't let you on thier plan, It's cheap and works really well. I'm alwas using my phone and it lasts like 12 hours and I'm always on the internet texting and calling and my phones always on vibrate.I have better service then my mom does EVER. But what annoys me is the most is that they don't really have a big selection on phone's and I'very picky, AND the fact that you at one spot you will have full bars and then you move over an inch and you have none. But its overall good. I have the motorola clutch i465 btw and I dropped it in the toilet and it still recieved the message while in water. so good phone and the 50$ unlimited is great.
Hey April i have the same problem with my clutch. i called last night they said it is becasuse there platform could not handle that many text. it isnt my phone they say they said they did expect so many people to get the plans and use text. well for 50 bucks and everything is unlimted i think you should be ready for that boost
i've read these reviews n i had to leave a good one because everyone is beating up boost. i have been with boost forever. i am so satisfied. i understand ppl have problems but when i was with sprint, t-mobile, & at-t, i had the same probs that i have occasionally had with boost. they were all minor, nothin to stop the earth's rotation n were fixed quickly....unlike with the mainline companies.... i also take care of my equipment and dont overload it or push it too hard. i recommend boost to everyone i know... im so much happier with my boost service than i am with any of the other companies i was with. im not with boost because of credit issues, i stayed with all the mainline companies for the service contract, was unsatisfied, and then went to the next one that i thought sounded great....only to b let down with costs, taxes, surcharges, and poor problem resolution. i'd rather get better service, a better plan, for a smaller price! i'm satisfied!
Thank you guys for the reviews. I just purchased the clutch phone, but havent baught any mins on it yet. The phone is still in the box. After reading all your reviews im definietly taking it back to the store tomorrow to get my money back ASAP!
I don't have a review, just a question... does anyone know if Boostberry software works with an unlocked Blackberry Storm?
I have been with Verizon, ATT, T-Mobile, Nextel, Sprint and U.S Cellular and Boost Mobile is by far the best for the money. Yeah the phones are limited and you dont have a very large choice, but do what I did. I bought a (Nextel, Sprint) Blackberry 7100i on ebay for $60.00 downloaded the "boostberry" software into it and loaded Opera mini. This phone now has the capabilities to do what all the OVER priced guys do plus walkie talkie for only 50.00 a month. I have google, facebook, myspace, outlook mail, gmail, comcast.net mail and yahoo ALL come through with no problems. Full web browsing just like on my PC at home. I was thinking about checking in on the new Straight talk by Wal-mart.... Buyers beware about that deal... BOOST MOBILE Rocks for us here in Illinois.. Oh and the guy that doesnt get service in Chicago, you must have a bad phone because I go there ALL the time and the service is flawless!!!
if i could rate boost mobile 0 stars i would do just that! the service stinks, the phone stinks, and the customer service is horrible! every time i call its someone who doesn't speak a lick of English and pretty much don't understand what i am saying either..ugh.. text msgs are unlimited but you can never send or receive them to even take advantage of what they offer. the web sucks because its slow and its basic mobile web no html browser. please save your time and money, i warn you!
Boost Mobile...all i can say is wow. They do make it sound like they have the best service but they absolutely dont. I swear it takes between two to five minutes most of the time to send one text message. And half the texts sent to my phone..ha! I can forget about getting those. Of course it sounded good because that's how they lure you in but their service SUCKS! Sometimes to get a little you have to give a little. And if you want to get a better phone service then you'll have to roll out a little extra cash.
I have the $50/unlimited on the Motorola Clutch.. All was great with my phone & service for about a week.. The clutch is a Piece.. OMG.. It doesnt work half the time, it freezes all the time.. I dont get half of the text messages sent to me.. And when I try to send messages I have to let it go to my outbox, turn my phone off, turn it back on, then resend the message from the outbox.. I called Boost & was told that there was nothing they could do.. && service.. what a joke.. As long as you stay on the main highway in our county & surrounding counties you are great.. but get off the highway & you wont have service.. I am not satisfied with the phone nor the service... I went & bought a new phone today and change service in the morning..
i like it because I had nextel and i was paying $70 almost $80 for just my two-way with out it being nationwide ande after nine and free weekend calls. Now since I have boost I have nationwide wakie-talkie, free unlimited texting, free web, free unlimited talking to any phone company and home phones.
I have been a Boost Mobile customer since they started. I've had past issues and found that the customer service people get this I could care less attitude in helping customers. Now the latest news...In the New York City area Boost customers have been having problems with their older phones....the reason is Boost Mobile Inc. has been doing an upgrade of the network & related hardware....but catch this.. The older phone may not work. So they make you come up with $20 plus dollars for a newer SIM card so your phone can work. Not even offering any full credit. Yes I'll grant you that you get a miserly ten dollar call credit but the simple fact is more $$ coming out of your pocket for a situation BOOST MOBILE should eat the total cost of. It is not the consumer fault that BOOST decided to change to a better system. Why should we the consumer bear the cost? I think not
" If it sounds too good to be true.." 50 per month for everything and no contract !! i did it and now regret it..if you want to use it ONLY for phone calls then its ok BUT texting , pics, interent NO WAY ! In a nutshell its like going from an xbox360 to the old atari ( that doesnt even work right ! ) lost 200 bucks...thought I would post to save someone else the money and aggravation.
I've had it for 6 months, gave it a fair try. I would recommend people stay away, unless you manage to get one of the older CDMA phones. Nothing but problems with call quality and especially lost texts. I'm changing asap.
I've been having a great diffuculutie ith boost mobile phones. The messages are being dropped and it barely sends and reicieves the messages.
My texting fails all the time!! Cant read or send! I keep getting a 500 error code that says to contact server! Where do I do that???
i use boost mobile unlimited 50/mo i am wondering why if theis reviewer really did check out the plans like people usually do check out plans why does this reviewer only list the highest cost part of the boost plan...i say check around....where else can you get unlimited calling unlimited texting with no stupid data charges that you already pay for with your monthly payment????also unlimited internet....all for 50/mo
After being a customer for 4 months, they changed my phone number and turned off my service.
Horrible! I had the motorola slider & my sister had the clutch. The battery dies really fast when in use. I never had any other phones die so quick. Lets just say if the phone is going to be in use for more then 30minutes make sure you have it plugged in. Mesages take forever to go out. Service is not as good as others but I guess you cant expect it to be the best. Internet goes quite fast. Pictures in both phones ive used could hardly see. Other then that the motorola i856 is a very nice looking phone with features and a nice screen. The motorola clutch is ok but has a rather small screen and cramped keypad. I just had to go back to metro pcs.
The unlimited calling rocks. I do occasionally have issues with "network busy" and I don;t live near any major cities. The text messaging is basically non-existant. Also on the i335 the internet basically consists of basic CNN news and weather as most of the sites don't work on this phone. So if you get Boost just keep in mind that you will have no text messaging despite their "unlimited text" claim. One example is that when I pay my bill at the end of the month, about 5 days later I will get a text that says my payment is due, so on the texts I do get there seems to be a lag of about 10-15 days. Whack!
I have had Boost for about 8 mo. Phone isn't the best, but the service has been great. $50 unlimited everything? It's awesome. I haven't had too many dropped calls, no more than I had with At&T. I do plan on upgrading my phone soon. My only hitch is texting w/o a keyboard, but now they have more phones to choose from.
Overall, good phone, service and cost!
It was great for about 8 months, but I keep not being able to receive text messages--I now only receive 1 of every 3 messages sent to me! I'm currently shopping for a new plan, but have $67 on my account, so I'll have to wait a month, which is SUPER frustrating.
Telephones are horrible. The service it is not unlimited calling. I cancelled the service right away.
wow this plan sound greAT AND MY FRIENDS AS ONE IT AND IT WORKS GREAT FOR HIM
worst service and phone that ive ever had. dropped almost every call couldnt receive most texts that were sent to me. boost is a huge waste of money and a giant headache to deal with. AVOID!!!!
I had boost for 3 months approx. at first I liked but eventually I start getting bad reception. On the phone, callers sound clear, but on the called side they could not talk to you. According with them your voices sound broken all the time. Also, I was living in a Complex Apartment in Raleigh with a lot trees, which was normal to me having trees; however, I had to go out my Apartemnt to talk! I did not like it. In 3 months, I complain so many times. So, it was chearper in compare with Verizon, but it did not work for me. I wish BOOST would take more action on it and increase more towers like verizon because the price is not too bad, $50 plust tax when you pay with credit card or debit card. I has a bad experiences with them. Should I recommen this service!! I am not sure!
I have had Boost Mobile for about 1 year and before that i had verizon which was good service but way too expensive. So ever since i switched to Boost i have never had a dropped call and i go from Los Angeles to San Diego and over the border and i can still receive texts and calls. I have also been all the way up to San Fransisco and i never got a dropped call. I receive texts normally and all the time. I can always view them and send them out too. I have the Motorola Krzr I do not know if people have bad service because of their phone or not but my service is great. I would recommend this to ANYONE if you are paying to much for you service get this.
-I pay $50 a month plus $ money I add to call to mexico.
- I get Internet
- Unlimited Calling and Texts(pix,vids)
- You can also get Unlimited Walkie-Talkie but the Krzr doesnt have it.
The service is great the only downside of Boost is the small selection of Phones.
So now Im going to Get the nextel i8350 and unlock it.
0/10 stars, even. Don't get boost mobile. Their customer care reps are rude and poorly trained, the service sucks, and the phones are horrid. Texting takes too long because messages have a tendancy to just SIT in your outbox, and never get sent. :/ And half the time, I don't recieve texts people send me. It drops too many calls, has no service in the most illogical places, and is just generally a waste of time and money.
Boost mobile is a scam and a rip off i Purchased a 129.00 phone for my 16 year old she mainly texts i wanted something that she could get unlimited texting with and we would have control over the cost well the phone got no service where we live it worked in town but does not work 2 miles out of town so we took the phone back to the retailer less than 24 hours after i purchased it. I already paid ahead for the unlimited service for a month they will not refund any of the money or even let me transfer the service to a different boost mobil phone which my older daughter has so basically since there service sucks you pre-pay and they keep the money it's a RIP OFF!
STAR RATING 0- out 10 ill give it a 0 10 being the highs and 0 being the lowers...I'm thinking getting Metro-PCS I have Boost Mobile now. for 3 year's now. I'm sick tried of Boost Mobile. Drop Calls. I had problem with them all the time its like I call them every month with a problem people say they call me an it never shows up on my headset, call last only 15 min at the most. cheap phones. not that many to pick from. they only have 3 phones to pick from if you want the unlimited boost c29 q385 qarzy or whatever it call i had all of them. its sucks the phone always breaking down. that's why i want to go with metro-PCS they have many phones i want the blackberry or touch phone. I read all the reviews some are like i know its real like the talking to them over the phone its very poor English but the service is that that bad i know some people with them now and they never have problem with they service it seem like they happy with it. I'm for real about this people i call boost mobile so mush at time i get the same person an i don't know if i talk to them they say hi you again having the same problem lets see what we can do. boost mobile is good customer in way but bad service what i mean in away is when i was having problems with the drop calls and people call me and at times it wont show up or pic wont come to my phone they sent me a new phone they said they was going credit me after the report is close they they lied. i didn't get shit but $5 and i just paid my bill i was not with working service for 3 weeks only credit me $5 and i paid $53.33 for Unlimited text messaging, Unlimited pic and Internet. the Internet sucks so it time for a change. i have boost mobile to much of my money i always had problem with my service even the 1st week i had them now 3 years later still having problems. i gave boost mobile $1,919.88 so far an i not getting what i paid for so I'm done with them. so here come metropcs! hopefully i would not have any problem with them.
by the way the only problem i have it the phone i want cost $300-500 BlackBerry® Curve™ $$399.00 and the Samsung Finesse $$349.00 i don't know which one to pick maybe you people can help me . i want to get on yahoo IM search the web, download youtube video or even better watch it without downloading.. thing like like a little mimi computer but a phone i know its metro like like that in the smart-phone just yet but it a lot better then the phone boost mobile haves. so anyone can help me which phone you think good for me i like the touch phone but everyone telling me blackberry is so much better but i like to touch some one tell me which one is better and why and why not thanks email me if you like to tell me so firstname.lastname@example.org in the subject put in metro-PCS or just say it on here but it would be a lot easy if u email me tell me thank you again
Bought a motorolla I335 on Oct 1st for a total of $150.00 upfront money, and by Oct 14th the phone quit working and the retail store, as well as motorolla were not willing to help. The closest thing that resembled assistance was sending my phone back to motorolla which would result in not having a phone for 8 to 10 business days. $150,00 for 13 days is no bargain. Dedinitely designed for people that are perceived to be with out credit or the means to rock the boat. Huge rip off
I know people who have boost mobile or cricket and have such services because they don't qualify for credit with a major carrier. Then they have the nerve to complain that they aren't treated like god. Many (not all) have nowhere to go other than prepaid services because they chose to ignore previous responsibilities and it's caught up with them. You get what you pay for, and if no one other than boost mobile, cricket, or metro pcs will take you, then it's your own fault and you have absolutely no right to complain.
The phones are priced to high and the reception is very very bad. Im in Chicago and 98% of my calls out going or in coming had a bad reception or dropped call.
i have boost mobile and i really like it, i have the motorola i9 and it's awesome. it has so many features. it was a bit overpriced but i can't really complain because it doesn't require a contractand call quality is great. i haven't had any problems yet. Don't believe the crabby people with bad reviews.
I have the I465. While I really like some of the features and the sound quality is good, I am completely annoyed with the texting. Whenever I send a text, it goes to my outbox and STAYS. It never gets delivered. I am an avid texter so this is more than annoying. I expect my phone to work and to work everytime. When I first got the phone a few months back, this was not a problem. Texts went just fine. But now, it's a problem.
THIS IS VERRY GOOD SERVICE IF YOU LIKE TALKING & WEB $50.00 WELL SPENT I USE OVER 6,000 MIN. PER MOUNTH
After reading the review, I am not going to have a boost mobile. Thank you very much for all of you because you save me a lot of hassle, time and money.
Boost wants to charge $299 for the I9 phone. Have they lost their minds? Send a text message can be a nightmare. Sometimes I get 10 texts all at once. Most of them were sent hours prior to actually receiving them. I also try and send a text message and receive an error message that says, "transport error". What's up with that? Boost rarely works outside of larger cities and bigger towns. I am going back to Verizon and pay MORE.
Just FYI, I paid on a prepaid phone I had through Alltel and LOST the entire amount after 90 days. They told me on any prepaid phone with ANY carrier there is no such thing as prepaid $ being rolled over...I thought I was paid ahead for almost a year, not wanting to bother with it...and they KEPT my $$$. Went in to a retail store and they couldn't help me. I pay monthly now, it's a hassle, but keeps ANY cell carrier from literally STEALING your money!!!
BACK TO BOOSTMOBILE. My experience with them has been crappy, cheaply made-overpriced phones, dropped calls, dropped txt messages (incoming AND outgoing), duplicated charges/withdrawals, undependable reception, etc. I know a LOT of people that have went to BM, and at one time or another, they always have encountered problems. I think the problem with cell phone carriers is in regulating. Someone is NOT doing their job. PLEASE, follow through with any complaints with your local BBB, the BBB in Sunnyvale, CA (for Boostmobile), the Attorney General's office in your home state, and any other agency, FCC, etc. Remember, cut/paste your complaint and keep it in a Word Processing file on your machine. When you start going into these online sites to file complaints, you might need it, plus, it saves time. Honestly look for Boostmobile to end up in a class-action suit, but how will that help us individually? That will simply serve to pad some attorney's pocket, and spread across the board, consumers will get ZILT.
Boost mobile is great for the unlimited plan except for the service. Most places have no service which sucks and it drops alot of phone calls. I can't even do three way calling and I have the 50 dollar unlimited plan. I am trying to switch to sprint but they wont take the number since it is the same company which makes no sense. I might have to switch to verizon.
I have had Boost three different times over the past 5 years and nothing ever changes. They have not expanded their coverage area and I am still have the same messaging issues today I experienced the first time I got a Boost phone. I prefer to pay ATT $90 a month for better coverage and no messaging issues.
I live in colorado and the service is not good at all. They offer Unlimited Web and GPS but the service is BAD!. Internet (or web as they call it), is only access to their own little group of sites and not the actual real web like google, etc. The GPS is horrible! Accurate directions but updates too late. By the time I got to my destination it is barely telling me to exit on next right... UGH!.......
BOOST MOBILE GOOD FOR MONEY SPENT $50.00 FLAT & NO SERVICE ON PHONE STAYS LONG POWER PHONE OFF REMOVE BATTERY FOR 2 MIN. THEAN POWER PHONE BACK UP ALL SHULD BE FINE
Really...? This service is horrible! I've had the Monthly Unlimited plan for almost 3 weeks and have had nothing but problems since the first day. After 6 calls to customer service I still can't send or receive text messages. I've tries the "master reset" and the "feature reset" and still have problems everyday. This would be a good plan if the service actually worked, but I doubt that even after spending $200 on a phone and service that I will renew this service next month.
You do know Boost mobile is pre paid nextel, which is owned by sprint right???
The service is EXACTLY the same as NEXTEL so if you had no service issues with them then you will be ok. The only difference is your bill will be lower, you might even be able to use the same phones if they arent too old, you can get a boost sim card+$10 credit for $10 and try it out.
Looking for a cheaper plan I have had Nextel for 9 yrs b-4 that ATT when Att merged they went from great service to one of the worst so I switched to Nextel 8 great years now since Sprint took over and merged with nextel the service stinks plus it costs $$$$$ LOOKING TO MOVE ON was thinking of Boost but all these comments have scared me off a little. How is survice in Los Angeles and Oakland, ca. areas?
Rating should be 0 star!
I have Boostmobile pre-paid plan for a few years. I always recharged within 90 days, but because I don't use it that often I have a pretty big balance in my account ($114.35 on 9/4/09). In September I inadvertantly missed the deadline for recharging. I did it
1 1/2 day later on 9/6 morning. I found that they have taken the entire $114.35 from my account! I called them immediately to inquire. The customer rep couldn't figure out what happened. I was transferred to a tech rep who said I missed the recharge date and they removed all balnace from my account. I protested that I have been good customer for a long time and this is the very first time I missed it by only 1.5 days, I asked them to waive the 'penalty' just once and restore the balance to my account. But I was told she could not do it so she transferred me to her supervisor on my third request to speak to the super. The super insisted she couldn't help so I insisted on speaking to the manager. The manager said she could only submit a case to the executive and I could check the result after 24 hours. That phone conversation lasted 24 minutes. One day later I called to check. Again I went through the entire explanation process and several clerks later Iwas told the case's verdict was: complete, closed, valid. I then went to their website's contact form to complain and requested the contact info for their director of 'Care Management'. The reply came one day later and asked me to call their customer rep.! I called and was put through the entire loop again to no avail. They robbed me of $114.35 just for being 1.5 day late for the 1st time in years! I plan on filing complaint to FCC and BBB. I will also broadcast this to every board I can find.
I was using Cricket and really liked the service, but the calling areas were way too limited! So, I swithched to Boost. I must say, I have no problem with making and receiving calls. Sound is clear and have not had a dropped call yet (only had it 2 weeks). Texting is slower than Cricket, but can deal with it. My main concern is that I can not download pics that I receive. My I883 will start downloading, and then abort after about 32% on the slide bar. So far customer service has not helped with the problem. Customer service could be a whole lot better!!
Ive had verizon for 6 years, i got tired of paying $150 a month and sometimes $250-300 for a plan that wasn't even unlimited and no two way. Their cust. service was excellent but it wasn't cheap.... i went from an awesome blackberry curve 8330 to an i465G clutch (which i love), its NOT the same level at all but i expected that, YOU GET WHAT YOU PAY FOR.... WHAT DO YOU PEOPLE EXPECT OUT OF A $120 PHONE AND $50 A MONTH SERVICE???? If you don't like it then go to verizon/ATT and pay a several hundred dollar deposit plus pay $100+ for a phone and be locked into a contract for 2 years with a bill of $100-200 a month and a $175-200 dollar early termination fee and quit whining. My boost service is AWESOME for what i pay, its not perfect but neither are any of the others, i live in a major city and i have no problems with service, i know they are improving and getting better now because they were overloaded for a while with people switching from the other ripoff carriers, many people with boost have no problems with it as long as you dont expect too much. if you want to download stuff all the time and get online and all the fancy crap you have to pay for it, if you want a phone that you can call without worrying about minutes and overage charges all the time ITS GREAT!!!
I have had the i335 for a week now and from day one the service is the worst yet. Customer service was very polite but that doesn't change the fact that I cannot use the phone in peace. I have had t-mibile for 5 years with maybe 2 dropped calls while traveling 800 miles from NY to ATL and that's it. While trying to save money I chose boost mobile. I must have been spoiled by t-mobile. Go figure
ABSOLUTE WASTE OF TIME AND MONEY. I had Boost for a week and then moved my number to Helio. I literally dropped EVERY call the 72 hours prior to switching. Even the customer service was a joke just to get my real account number so I could port my number. Seriously not worth your time.
If I could rate Boost Mobile's service with a minus star rating I would. I have had nothing but problems since march 2009. Dropped calls are the biggest problem. Everyday I have at least 5-8 dropped calls. No service indicator comes on all of the time. I live in a metropolitan area not out in the boonies. I plan on dumping Boost and going back to Virgin Mobile ASAP.
I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour last week on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER! Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the woman comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..
Even the walkie-talkie service works well for only about 5 minutes of a connection before the 'boinking' sound starts followed by 'user not available' or 'user in data'..I used to use the old Nextel service on the job back on the mid-90's and don't remember the direct connect being as bad as it is now..
So after all was said and done with customer service,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!!
On top of that, yesterday I got my call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my i335 boost phone and pay-as-you-go on the second i425 family phone and I guess the old saying is you get what you pay for. They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.
I change from Metro PCS to boost since they covered more areas and had the WT feature. What a disappointment Boost is. I am switching back to Metro and what piece of junk phone is the Motorola i776. So I decide to cut my loses at this point and return to Metro PCS......
I used Boost for a few years because of the $1.00 a day PTT service, which was compatible with my husband's Nextel work phone. Also, my daughter and son each have a Boost phone so the $1.00 a day to talk to my family was great! Service is good because of the towers in my area.
... the problem? My husband recently purchased a boost card to add money to my phone and the card was "locked". I called Boost and they said to speak to the manager of the store to unlock the card 'coz they probably swiped it wrong. I called CVS (81 Milk Street, Boston, MA 02109) and they said the card was swiped correctly and shows on the receipt it has been activated and that they can't reimburse us money because the transaction is through Boost. CVS told me to call Boost back. I did. Boost told me to fax a copy of the receipt, Boost card (showing front and back of card) and to write my name, cell phone number and 4 digit code on the paper. They told me within 4 hours of receiving this fax I will automatically have the money added to my phone. After 4 hours... nothing. I called Boost, they said they received my fax and told me there was nothing they could do "???" I asked if they could send me a new card or reimburse me my money... all they could say is "we're sorry but there's nothing we can do". I asked them if they were seriously gonna rob me of $50.00 ... FIFTY DOLLARS!!! They said "we're sorry". I can't tell you what I said to them because my comment will be deleted by the moderator of this site but you can use your imagination. Oh.. this discrepancy went on for six days. I went to my bank and filled out an "ATM/DEBIT Card Dispute Affidavit" to stop these crooks from stealing my money. I have a few more weeks to hear from my bank. I asked my bank if Boost will be aware that I'm doing this, they said yes. I'm glad. Hopefully my bank gets the $50.00 from them so I can stick it to 'em!
I'm guessing I wasn't important enough to deal with since I was only a "prepaid" customer with no ties to a cell phone plan... it's the only thing I can think of. So, after this experience I only have two words about Boost.... "THEY SUCK!!!"
Awesome plan and coverage. PTT works awesome. Text is annoying phone must download messages...not recommended if you enjoy texting. Very poor web browsers. No smartphones. Outdated technology. Menu screens look like they are straight out of the 90's almost. Newer better technology and much better phones will get them 4 or 5 stars.
Only one complaint, and that is the phones, the battery life on the phones is terrible and has been for years. Otherwise this is a great service, but 3 days standby on a phone is not acceptable. I stick with Nokia, Nokia is the best, 10 days standby and sometimes more. Boost likes Motorola for some reason and all their phones have bad battery life.
Boost has been pretty good for the money. I use it mostly in Chicago and southern Wisconsin. Reception can be touchy a lot of the time, even in Chicago.
The most annoying thing is quieting the phone. It has an obnoxious Low Battery alert that won't shut up even in Silent Mode and it won't even let you shut the phone off. I had to take the battery out to kill the Low Battery warning chime. Luckily I wasn't in a theatre or in class or something.
Texting is very cumbersome. The internet won't load a lot of sites. Entering internet passwords is very frustrating because the phone automatically capitalizes the first digit even in lower case mode, you cannot enter periods if it is in Word Mode and if there is an @ symbol in your username, it's a pain to navigate the phone for that. The texting in general requires a great deal of keypad acrobatics.
The ear speaker distorts quite a bit, so I have to have callers repeat what they say a lot.
I'm going to hold on and endure with these drawbacks and see if they introduce any better phones. Their current lineup--even the pricey phone sets aren't that good.
Tired of paying Verizon so much money for so many years,it was fine when times are good and you have money to burn... Switched to Boost....phones are clunky and dated but unlimited calls ,texts,web,and walkie talkie cannot be beat for $54.07 a month.... I have had 2 dropped calls out of 100..no complaints here... excellent deal and the walkie talkie feature is awesome as the wife has boost also now.....I recommend Boost in Tucson,Arizona
i was going to get it but after reading all the rivews im not going to get it because 80 percent of the ppl said it SUCKED so boost you suck!!
I have Sprint now samsung instinct s30 and paying almost 80/month and it's only all data plan not unlimited and now thinking of going back to boost to save money my sister has the unlimited plan and she uses a Nextel i880 and works great never had a problem and my daughter uses Nextel i870 with her boost sim card and works great to sometimes text are slow but works great in my area (Lawrence,MA) I was thinking about Metro but they have taxes and other fees and alot of droped calls but anyways going back to boost always worked great for me still have my Nextel i850. Can't beat 50 bucks a month for everything plan. You should check the coverage area first before going to boost cuz that most of the problem with the service area but in my area it work great 5 bars always
I HATE BOOST MOBILE! They have wiped out the memory and told me I had to buy a BOOST moibile phone over and over and when I would not do so and use my Nextel COMPATIBLE BLACKBERRY that is when they completely wiped out everything on my PDA (yeah passwords and job information) and etc...Then they (even though my account is password protected LOL on that one) constantly allowed third party vendors to take 6.99 at a time WITHOUT my permission then proceeded to tell me THEY WOULD NOT REFUND THE CHARGE AND REFUSED TO BLOCK THAT PARTY...I am turning them into the FCC for this as what the rep said was EITHER move your sim card to a BOOST phone or buy one to block it yourself....SCREW BOOST I AM TURNING THEM INTO THE FCC AND THE STATES ATTORNEY GENERAL as they DO ANYTHING THEY CAN TO TRY AND FORCE YOU TO BUY A BOOST PHONE.
I absolutely love my boost service. The phone I have right now sucks,but what can i say? it's 3 years old! And sometimes the txt doesn't work right,but it is improving as I can tell everytime I use my phone. When I get the money, i'm getting the i9. The service is outstanding and I can even go in the BOONIES!! yes the BOONIES aka country and get service. so,all you folks who are whining and complaining, yall need to get over it. i mean c'mon you are paying 50 a month compared to 100 plus. Just 2 let yall know about verizon and page plus,they both charge ROAMING and BOOST has no ROAMING. You either have service or you don't and that' s what I LOVE about them, NO ROAMING and NO ROAMING charges out of the butt. They beat Virgin Mobile,Cricket,MEtro PCS,Tmobile,and the rest of them! You get the most for your money! I love it and it is sooo soo awesome! You go Boost mobile! Keep on adding them customers in!! I recommend BOOST TO EVERY1! NOTHING BEATS 50 BUCKS A MONTH FOR THE GOOD SERVICE THEY HAVE! All of you people who hate on boost are just impatient and can't wait for their service to improve. One day you will feel sorry for hating on them ,as they will have the best coverage EVER w/ NO ROAMING!!!
is good if u talk a lot if u dont want to pay a lot, if u text a lot and to walkie to kie outside us. is the perfect plan.
the only bad thing is that the technology on this phones really suck
DO NOT BUY THE i776 the customer srvc rep. even told me that phone sucks! thats pretty bad! i have no srvc and i have only had the phone for 3 days plus the phone sucks! my brother has the clutch and its great! cust. srvc doesnt want to do anything for me and wont give me a # for corporate! they also claim that they can only give 1 $5 credit per mth for the same problem! which is crap. i have heard alot of good things about boost just if u go with boost DO NOT BUY THE PHONE I DID! i776
wow this service and phone is so bad the screen goes out first fallowed by the ear piece so you have to use the speaker phone then the battery and charger and then wait till you see what they tell you about service when theres a problem they will tell you bring it back to where you bought it guess what where you bought it is just a retailer plus theres no tech support its a joke and i work for them
LOOK EVERYBODY STOP HATEN SO MUCH THE MATH IS SIMPLE, YOU CAN PAY 100$-200$+ OR MORE EVERY MONTH, AND ANY SERVICE YOU GO WITH HAS SOME KINDA PROBLEM, BUT FINALY A COMPANY IS PUTTING FORTH EFFERT TO PROVIDE CHEEP PHONE SERVICE FOR THE LOWEST RATE POSSIBLE WHAT IS IT?, NEXT YOU'LL WANT A FREE CHEESE BURGER WITH YOUR CELL PHONE, JUST BE THANKFUL. " KEEP GOIN HARD TO THE PAINT BOOST"
I have been with other carriers, sprint, nextel (when they were separate), tmobile, att, everyone and nothing beats boost. I have the unlimited pland as does my husband and couldn't be happier... I have only have 2 calls dropped and that was because i was going over a bridge... everyone i know has boost. they've tried that cricket crap and sorely found that cricket is a rip off with roaming.... i have to say it... I LOVE BOOST!! i just wish they made blackberry kind of phones, this new clutch looks good, but i think i'll wait a few phones to make sure they get the kinks out :)
The unlimited plan looks good on paper. BUT why does it take days for a text to come through???? Something is wrong with Boost. I'm going back to Cricket...
I got the i335 and my wife got the i776 from a retailer in our city. The i335 is one tough little hombre. ;)
Both phones work great. The push to talk is superb, with quick respose and low latency. The texting function works faster than others have posted, but it's not a deal breaker since we don't text often.
The Internet browsing is basically limited to WAP, but works well enough to get basic text-only sites. In a pinch, the i335 can be tethered to a laptop, but speeds are less than dial up. Call and voice quality are loud and clear, both incoming and outgoing.
At $50 per month per phone, this is a much better deal than we had with AT&T or Verizon. No taxes or surcharges to bollix up the budget.
The few times I had to call customer service my questions were answered and issues addressed. We use Loopt, which is great. We never have to ask, "Where you at?"
All in all, we're getting the best bang for the buck. If I had any friends I would tell them about this. ;)
Hope this helps. :)
People can talk Bad! but Boostmobile is the best...I used Verizon, Sprint, Cingular, Cricket they all ok...but Boostmobile is real phone Co...no jokers or payasos
If it wasn't for the fact that I need NexTel Direct Connect for work, I'd NEVER have boost. The DC works well, but regular phone service in my area is the worst. You can drive down the road with 5 bars and a minute later have "No Service". They drop my calls all the time and getting a signal sometimes means standing outside. This all depends on the area I'm in. I suspect those that love boost must be in an area with strong signals.
Had problems from the start with poor quality calls and dropped calls. Traded with an identical new phone...same problems. Kept getting error code 401 which TECHNICAL SUPPORT had no clue about. The customer no-service people do not want to switch you to TS and want to "refresh" the phone and get yo off the line. I switched to Straight Talk and hope for better results.
Great service for a great price! It works really well in the San Antonio metro area. Cannot tell about service in the boonies....
I love my new boost plan I wished I had found u last year.but I dont like any of the phones.can u tell if there is other tipe of phones I can used with the same sim card.
Boost Mobile blows somethin' awful. I bought the Motorola Clutch. I got it started (got $5 just for creating my boost acct) and noticed something right away. The Moto Clutch doesn't have expandable memory, and the screen's resolution isn't good. Anyway, I began to text and noticed that it was taking a looong time to send/receive texts. Long story short, Boost doesn't offer both SMS and MMS messaging. ONLY MMS, so the msgs take quite a while to send and receive. Sometimes I couldn't even send or receive them because I had more than one being sent to me. I do not recommend Boost unless you don't text.
HOW DO THEY GET AWAY WITH SELLING BOOST AS A PHONE IN THIS COUNTRY! IT'S OBVIOUSLY A RIP OFF. EVERYONE WHO HAS BOUGHT IT HATES IT. IS THERE NO GOVERNMENT HERE ANYMORE ON RIP OFF COMPANIES? they give all thier money to nascar and dannica patrick when they should be forced to upgrade the quality of the service that they falsely advertise!
i have had boost for about 3 weeks and i dont know if its the phone or what but atleast 3 times a week for about 30min i cant open my text messages or send any out im very unhappy with this service i should have stayed with my old provider,i have the motorola i776 what a waste of money not to mention the 3 blank messages that i cant delete but the message icon keeps blinking GARBAGE
i have a i425 and yu can't do anything no free ringtones.when i first brought my phone the text messages took a whole day too start anf the activtion takes a long ass time.and my charger broke and i couldn't charge my phone for days because of that.now i charge my phone on the xbox or my cable box.but other then that boost mobile is okay.i have the dollar-a-day plan and i can text unlimited and talk free too nextel ,sprint(even tho there a rip-off)and boost mobile carriers and after 9 im free all the way up until the next morning at 7..
Honest to god the service has really been great with the exception of a few times were I couldn't open some of text messages but the longest delay I had was like 5 minutes. No lie. I'm still a little sketchy on recommending the service to someone because of all the horror stories. All in all though its been serviceable. If you want to get this plan go to the Nextel website and make sure you have good coverage before you buy. Never had a single dropped call and I haven't noticed any difference in the quality of my service compared to Verizon or At&t. I give it 4 stars because of the few issues with texting.
Ok, honest review. Ive had ATT and that was the best coverage/service, but ridiculously expensive for what you get. Ive had Metropcs for along time as well. I love it, but they are getting more expensive. it used to be 40 for long distance and txt, and now its 43. Also the web is more as well. Then they have taxes. However metros service is better than boost. Ok now for boost. I got it in february, and it sucked. Text messages would take days or not even come. Dropped it and went back to metro. Dropped metro again because i was going out of state two months and picked up boost. I bought the nextel i8350 and i purchased the conversion software kit on ebay for 20 bucks. Total purchase for phone to make it work on boost was 260 dollars. 240 for the phone and 20 for the kit. Best decision ever made. Internet is slow. text come in really good now, occasionally there is a problem. calls are great, but somtimes i dont get them. Service uptime is about 89% give or take when it comes to web, voice, and text. All in all its a great deal if you get the blackberry, but for you average users its an average deal. you get what you pay for. If your a nextel subscriber your getting ripped off. same service more expensive
I got boost mobile when I first came to the Los Angeles because I was from out of the country and had no credit rating for a regular plan. I put up with their lousy service for a long time but the following list is everything I hate about them:
- Bad selection of phones
- Poor call quality and lots of dropped calls
- Couldn't make calls when I left the SoCal area (mentioned only in the fine print)
- Horrible website that made it hard to actually even pay my bill
The Big Two cases that finally made me switch:
1. One night I couldn't send or receive phone calls so I hopped on my landline (luckily I had one through my ADSL internet connection). The service rep explained that all THREE towers were not working and that they should be up and running in the next day or so!!! No offer to compensate me for their drop in expected service, no apology. Luckily it wasn't an emergency and I didn't need 911 service and had a backup landline.
2. My friend was going to the airport the next day so we booked a pick-up for her from a regular service. The next day we still hadn't heard from the shuttle so we phone to check, they said it would be there soon. Another hour passes... nothing! We phone again and they say they had come by and phone and left messages and wrung the buzzer (which goes to my cell phone) and no one picked up. As we were making the call, suddenly my phone FINALLY receives all these voicemails from the shuttle company. Since the voicemails came in so late and for whatever reason the calls never made it through I had to drive my friend to the airport wasting $40 in shuttle expenses and my entire morning that I should have been at work.
These guys are a joke, don't get them just because they are cheap, it will cost you far more money in the long run. Get a reliable service that you can count on.
I've had Boost mobile for about 4 weeks now and honestly they are not that bad. I was paying a ton more for T-Mobile and for 50 bucks I've got unlimited text, talk, and web. The web is basically for checking email, but the text and talk are full blown. I've never had a dropped call, I get all my text messages, and really no complaints except I wish the battery on the i465 clutch would last longer, otherwise I would have given them 5 stars. I'm in central Illinois and they've been good here.
1 star is being extremely nice. Coverage area is really bad. If Boost works off the same network as Sprint, I feel sorry for their customers. Didn't really have a problem with the phone but the service is horrible. Customer service is a joke. I was hung up on 3 different occasions. Had one service Rep talk to me in Mexican/Spanish dialogue even though I pushed the button for English. If you pay the 5o bucks and cancell your SOL. Bittom line there are alot better prepaid services that are dependable. Buyer Beware!!!!!!
i purchased a boost phone because they said my area was covered well i got home and i could not go out of my house or i wouldnt get service also the txt messages took a day to get to me they are a waste of money
Thank you for the honest reviews. I currently have Sprint, and have awful service. I was told by Sprint that BoostMobile works on the Nextel network, not Sprint, and they checked my address and supposedly I won't have dropped calls anymore. Supposedly. But I read about all the problems here, and am torn on what to do. I'll keep reading reviews and pray that I come up with a good cell phone plan in the next two months.
Well I live in GA and I have to say for the money boost rocks but for the technology, it sucks I have the i9 and it is a lonnnng way from being worth $300.00. The phones that they offer do not give you availability to have easy access to EMAIL, IM, or other "mobile web programs".
Boost the best over all
$50 a month unlim. forget about poor selection of phones , I you like like state of the art phones choose an other provider and pay for it.
All I can say is that you get what you pay for... If you want to be cheap and spend only $50 a month on unlimited everything, then you shouldn't complain when crap hits the fan, and you miss calls, texts, etc. I had boost ever since they started their unlimited gig... It sucks but I deal with it. I also have a T-Mobile plan that gets reimbursed by my job. So if push comes to shove, then I use my work phone... Screw it. But I agree with the negative reviews... Boost really sucks and needs a lot of improvements before trying to launch the biggest cheapskate campaign in the world... L8er
Need to know if anyone has problem with boost in GA? I'm planning to switch to boost soon, but don't want to waste my money. I live in SC and travel to GA every other weekend.
I recently purchased three boost mobile phones for my family and the service is amazing in nyc compare to metro which I previously had for only two months. (My nephew works for metro)
The only con that i have is the authorized dealer in Brooklyn that I visited. Boost mobile need to review who they allow to sell their service. The store manager was rude and was not willing to help me. A gentlemen from boost was visiting the store when I was there and he was very friendly, he gave me some useful tips on how to use the phone, a twenty dollar reboost card for my troubles and also contacted customer service for me to see why I was not able to access my voicemail.
I have the unlimited plan on boost mobile and its works perfectly for me! If you buy the Motorola i9..its AWESOME! i love it! I ALWAYS get great service (FULL BARS) even when i go to Mexico...i can still call and text my besties :) It rocks!
I didn't buy an expensive phone to start out with, and I'm glad I didn't! No service in my area when the clouds are dense, when I drive in a lower area , when I drive past mountains, when I drive in a higher area, if trees are in the way, and when I am at home.
Texting is about all I do and for that, I make sure I have at least 1 bar before hitting send. Not so happy with service in my area. ::sigh:: Best plan for the money, worst service for anyone living in the far north PNW.
I am kind of am in the middle with Boost. I have the Motorola i465 phone and love it. I refilled my account this morning since my monthly payment is due and still am not able to use my phone. And it is true that some texts come through very slow. I also think the phones are too pricey, but since there isn't any other phone company that compares I stick with Boost.
I tried Boost Mobile about three months ago. Very disappointed with the service. I did not drop my service with Cricket, with whom I always have service inside the home. However, with Boost I got "No Service" numerous times, calls dropped, texts slow. Boost does need a major Re-Boost. I would not recommend going with Boost.
I have had boost for a year and love my $50 plan. I have used other company's and my bill only for unlimited minutes and 1000 texts was always around $120 a month which sucked and when I went over, my bill was higher. That got ridiculous and I went to boost. Yeah the phones are ugly but they are upgrading slowly. What do you expect for $50. You can't beat the deal unlimited talk, text, and web? Are you serious just for web you will pay out tha azz.I have a some text messages come slowly yeah that is true but all in all Boost will always be my service plan. They are the cheapest and I don't have prepaid. I tried that 10c a min crap and was ripped off so it's a real bill and plan just 90% cheaper than anyone else. Oh and if your phone is term you just pay the bill and its on in 1 min. No late fees connection fees etc as the others charge. GO BOOST YOU R AWESOME BABY!!!!
Ugh, Boost Mobile was horrible. All of their phones suck, and are very pricey. They may look good at first, or maybe they look like have more features then others, but they don't. Half of their features either require you to do a bunch of downloading, or it costs money. My advise, is if you want to waste money, and have the worst phone in the world, pick boost.
Boost unlimited plan is what I have and I have had alot of other plans from other who do not even come close to coverage or customer service.I never pay more than $53 a month. No hidden fees or guessing. just go online to boostmobile.com or find a retail joint. They send you text messages to remind you when the end of your month is near. Very cool service and have only one dropped call in 3months and I talk and text all the time as this phone is my home and mobile phone! Do yourself a favor and drop the others with all the mystery and dropped calls. Boost unlimited is best of all.
as soon as I got my phone when I called to check my minutes I was wondering where all my money went .Turns out I was getting e-commerce purchases charging .50 or a dollar each. I turned off the phone for a week and was surprised to find $8 of e-commercepurchases charged. Each time I call the agent works on it and assures me its fixed and refunds some money. I'm down to $1 dollar now and certainly am concerned about putting more money into this account.
I have Had Boost mobile for 3 months. No problems, I travel and always received messages and calls. Customer service is GREAT !
boost mobile is fun to talk on.I like talk on everyday.
We just recently got boost mobile after having had every cell phone company imaginable. We have yet to have any major problems with our phones, we recieve texts quickly, calls are ok (we don't recieve reception from any cell phone in our home). We have between 2 and 3 bars of reception in most parts of our home. the walkie talkie works great I was able to talk to my husband very clearly when he was at work (over an hour away from us).
I would reccomend people give it a try at $50 a month for unlimited everything it's worth it. We were paying almost double when we had phones with contracts and if we ever don't like the service than we just don't pay and we don't have to worry about any cancellation fees either.
I went from a prepaid plan with alltel to boost because I needed a cheaper way to make calls and text. My phone was activated at a Radioshack in Springfield, MO at 3pm. It is now 5 am and I am still not able to send or recieve texts, the web doesn't work...can make calls fine but I don't want to spend $50 a month just to make calls and then pay another $30 so I can text..this is kinda annoying and now after reading all the posts I am a little nervous about my new service provider...
I just want to know why they even have a call center in Juarez. They don't do their jobs or don't know how. They just sit their in a chair and draw a damn check. All they do is screw up customers' accouts and/or their phones. They should just close the call center in Juarez.
I really like Boost. I switched from Verizon due to the price. I pay $50/month for unlimited everything. The service is good (even in my basement) and I get/send text messages without a problem or delay. --Elizabeth, NJ
I am pissed off right now. My i425 boost phone NEVER has reception. My babygirl is with her nana for a week!(which is a long time for me) and when I try to call her or anyone for that matter my service is non exsistant or all I get are dropped calls. I can't hold a damn conversation for the life of me. At this point I HATE BOOST, to hell with the walkie talkie, nothing is worth it if you can't even hold ONE bar of service for more than 5 seconds! not to mention i too get text messages from days ago! and one i actually never received due to the network being down!!
Who ever wrote this article doesnt know boost runs on TWO networks Nextel (IDEN) and Sprint (CDMA). The Iden side is the one that has problems with txt messages. Thats because the network is above capacity and it creates problems with TXTs being sent. Also the IDEN side IE walkie talkie side has NO ROAMING its nationwide! The CDMA side has a home a calling and roaming. That is UNLESS youre on the nationwide plan. The plans are 50 dollars NO TAX FOR WALKIE TALKIE PHONES ONLY! The CDMA side has 4 plans 50 dollar talk, 60 dollar talk and txt, and the 70 dollar talk, txt and web plan ALL THESE PLANS PAY TAXES. There is one other plan thats NOT ADVERTISED DUE TO NEW ACTIVATAIONS DONT GET DUE TO CUSTOMERS HAVE TO PAY THERE FIRST MONTH BILL BEFORE THE QUALIFY FOR THIS PLAN. Its SIMILAR to the 50 dollar plan for walkie talkie phones BUT THIS PLAN PAYS TAXES ALSO and it has NATIONWIDE SERVICE
Extremely cheap phone (i270) $50 up-front; terrible battery life; hard to edit saved numbers; makes phantom calls; 50% of incoming calls don't go thru "subscriber is being located"; acccount money forfeited when you cancel.
i like the touch screamm its awsome my phone is from metro pcs i have a samsug i want a touch scream its 349 so like 350 dollers
For the most part i love my phone and the rate, had Verizon for years, but the cost just became ridiculous. My complaint is that I can't seem to receive text msgs. 4rm Verizon #'s and when im talking to ppl who have Boost as well calls seem to go in and out all the time.
good out side not bad inside i never had a promble out side and only 1 droped call inside walki is good but texting is some times slow but great others im getting the unlimited plan soon
I previously had Sprint with good service in my area, but too expensive. I searched on the internet and found Boost Unlimited $50. I looked at the coverage map. The coverage map does not have specific cities and no way to enter your zip code.
I went to the Boost Mobile store, thinking that would be best rather than purchase online. I wasted $191 for a Motorola Clutch i465 and service. I told the Boost retailer the city and zip code.
When I got to my home I had no service so, I immediately called Boost. They said "There is no service in your area". I responded, "Thats why I am calling",then I requested service to be discontinue and refund. Boost said, "NO REFUNDS on service". Now I bet the retailer is not going to give me a refund on the phone.
NEW MOTOROLA CLUTCH i465 PHONE FOR SALE.
Boost is no good! A big "Boo" for Boost! Boost busted me with his poor bad service... Way too many "No service " days...I can wait to get another provider. In 2009 with all the technology,apart from Verizon ,there have to be something better than Boost ...any suggestions?
Olga in the 33563 zip code, Florida
boost mobile is crap mobile...
some service you got, get a job jose!!
Boost wetback mobile, you suck, I'm going to T-Mobile.....
F+U+C+K BOOST AND ALL THE CALL AGENTS....I'M GOING WITH T-MOBILE
I have only one thing to say! Please No More Blacks!!!!!!
I still have to work there, I really hate blacks, no one can understand what they are talking about, for real, at least try to talk like normal people, and stop calling to get credit for just about anything, come on, if you don’t like the service go to some other phone company, I’m working at the Tijuana call center, of course we tell you we are in Los Angeles. But any way, Please No More Niggers, or at least Niggers that can pay the service, Ok? Thank you………
PS: I don’t care what you say, I’m not going to check on any comments, so don’t waist your time calling me names and stuff….bye, bye….
This is to that guy named Pedro: I couldn’t agree with you more!
I’m always calling to that 611 crap, and I always get some Mexican guy who can’t understand what I’m saying, once one of them forgot to turn his microphone off and I herd him calling me things, in Spanish, something like: penshi, pooto, stupid gooero, and saying that I should shut up and pay. When I said “what” he said ‘huu” and then mute the microphone. I know a Mexican, and I ask him about those words, well I was disappointed to know I was offended even when I was acting nice to that guy, putting up with his bad accent and all. So after that a got my service back to T Mobile, at least these guys are in the US, and if they do something to my money I can get them, un like with boost.
I'm on a $1/day plan. I don't "chirp". I use my phone mainly for texting as it is the way my friends and I communicate most times. I can limit most of my voice calls to after 9 p.m.(free)and when I can't, 10 cent/min works well enough.
Where I ran into problems and the reason I am looking to change service, is back in march 09 I started getting charged $6.99/month for some service I never subscribed to.
I called customer service after checking my balance and I noticed it was wrong. I was told that the charge was for a service from an outside vender. They couldn't tell me what the service was or who the outside vender charging was. They did credit my account $6.99, told me that the service was discontinued and appologized for my trouble.
I was charged $6.99 again in Apr and May. I called both times and was told that they were diconnecting the service and I wouldn't get charged again however, since they credited me the first month they couldn't/wouldn't return the $6.99 to my account.
When I talked to them in May and tried to get a credit they told me that they had told me exactly what to do to get rid of the service which they hadn't, and couldn't refund my money.
Funny how they could've told me how to get rid of the service when they still couldn't tell me who vender was or what "service" I was recieving.
I gave them the benefit of the doubt and sucked it up only to be charged $6.99 again in Jun 09.
I called again and this time I was transfered to tech support. I believe I got somewhere with these people. They told me what the service was (some celeb/sports news alert)and gave me instructions on how to discontinue it. They even gave me the $6.99 from June.
I'm still out $13.98 and not sure I want to trust them and stay another month.
I had Nextel service for over 3 yrs before moving my service to Boost, so I know that there was some service/coverage issues but that is to be expected with all providers.
One of the reasons I have the Boost service was to get rid of my landline. It did take almost a week to port my number to Boost, it only took a couple of minutes to do my cell phone. Customer service took longer than normal but I was happy with the service.
The $50 unlimited plan is a little more than what I was paying for my Nextel but my seldom used landline number is 10 cents/min and only costs me $10 for 90 days.
One of the best features about Boost is if you have a Nextel Iden phone, all you have to buy is a starter kit for $20 and you get $10 of service.
I switch from MetroPCS to Boostmobile, because I love the Nextel DC. I have had the i776 for almost 1 week now, and I'm not very satisfied with the phone and service. The DC speaker sounds like your under the weather. The texting is not as easy as my samsung. The coverage is fine, also the DC is awesome, but the one thing I am not happy with is Tech support is not very knowledgeable. They could have just been honest with me about the problem with their texting service, but NO I had to find out on the web. So yeah that's the one thing I use mostly next to DC and it takes hours to receive text. If I text myself from the phone, it some how triggers the rest of the text messages and then I get 8 text messages that was send hours ago. Please fix the text messaging network iDen, whatever but too late I switch to a different phone. So the moral of the story is do not get the i776
I just got my Boost and was paying over $90 for my Cricket unlimited service. My phone from them was horrible and got hot every time I used it. As far as my Boost phone I like it so far, customer service was quick pick up less than three minutes but the accents were hard to understand. But I am from New Jersey so fast talkng and accents are something I am used to. As far as the ringtones already on the phone they are horrible and I had to buy mine. There was a wide selection of ringtones to choose from and they didn't cost much. I love the chirp feature and this phone is louder than my last prepaid phone. I got some cool skins and really like my phone. Also works with my Bluetooth. I am saving $40 a month now. Yay! So all that said I like my new phone and the extra $40 a month in my pocket.
-1 is rating I give Boost Mobile due Consistantly dropped calls, hours to days delay in text messaging, and ineffective support processes. DON'T WASTE YOUR MONEY OR PATIENCE ON BOOST SERVICE.
I was going to switch from Sprint to Boost in the later part of May . I was even a little excited since I could use my Nextel phone and just buy a Boost sim card . I Called up the sales department and ordered a sim card and was given a confirmation number and then paid an extra $5 to have it next day to me. That was on the 26th of May I did not receive my sim card next day or even three days. After calling and being repeatably told I had no order placed with them I went to my bank and filed "Penalty of Purgery" Papers against them.
Give me my money back
Bulll shit as mobile
Ok, Listen to me you all, I WORKED for boost mobile once, I’m a Mexican wetback, and I must say that you all are being trick, yes, because Boost, Nextel and Sprint are and will be the same company, the customer service center is in Juarez Mexico, and guess what, all the people that work in there are Mexican deportees, in many cases, criminals, who have left the U.S. because they ware wanted for murder, some are drug smugglers, and others well, why waste more on that, the thing is very simple, some guys that work in there, can steal your credit card number, and guess what, you, your self are giving them the info that they need to commit fraud, ever wonder were is your money going some time?.... I never like that job, is very stressing, I always got the annoying calls from those Negros, always asking for free credit, dam it, guys, if you don’t have money to support a dumb cell phone, why the hell do you go and buy one?? Or steal one? Please!! Just go to the 7 eleven and use the coin phone, don’t beg for credit, you look so African poor, and also, please learn to talk, some times nobody understood what you ware talking about. If you are going to beg, at least do it in a decent way.
A yes, and those stupid redneck’s, you guys can’t even download a simple ring tone.
You guys are so stupid, and yet you ask to talk to someone who speaks real English?
Well I have news for you duds, they are all Mexicans, yap, you got it. You guys don’t
Know how we laugh of you, making jokes of you throwing you fingers and stuff.
So be careful don’t make the call agents angry because they can really do something to your life style, remember that they have your name, address, phone number, social security number, tax id number, credit card number, debit card number and all of your passwords, pass codes, and so on, and on, and on. Don’t waste your time trying to take them to justice, remember, they are in Mexico…………
Unless you have one of the expensive phones, you can't do a whole lot. The only reason I have Boost instead of Sprint/Nextel is because the plans w/ contracts are twice what I pay for boost. For 2 lines through Boost, I pay $100 unlimited. For a contract I would pay $189 + tax unlimited. But the phones suck. You can't get free ringtones or wallpapers at all. You have to pay for them. The phones aren't compatable with any of the free ringtone sites. The web doesn't work all that well. I wish they had an unlimited plan on contract for the same price I pay now.
My phone is the i855e and it is not working were do i send it to get it fixed because it does not want to turn on
I've been contiplating getting a boost phone for a while so I come on these sites to read the reviews to get an Idea what I'm getting into. As I suspected there's some who will always love it and some who will always hate it no matter the product. recently my cousins decided to purchase a boost mobile and ask me to activate it for him I had no problem at all with customer service so I don't know why there's so many bad review; of course I waited for 5 minutes but tell me what other phone company dont make u wait. I've been with all of them AT&T/Cingular, sprint, Virgin Mobile/Helio, Verizon, Tmobile and there customer service sucks (except for Tmobile) I do not have boost mobile but base on my cousins assessment it seems like a pretty good deal, I figure it like this there's no contract if the phone and the service dont work for you, just cancel it and you don't have to pay a fee like the other companies. I'm about to cancel my contract now and i will have to pay $200... I pay $200 and up a month anyway for my "$99" unlimited service with Helio, I will gladly pay that to see if the service work for me cause in the long run I will save money just trying it. I gave the rating 3 stars because i havent purchase it yet. base on these reviews it make the decision more complicated so I will decide for myself...One more thing if its a phone problem you have it can be return with in 30 days...Also I don't work for BOOST Mobile or any other phone companies so this is just my opinion. From another customer getting swindled by every phone company in this country just like you.
Im completely torn. i want to get boost mobile because its so cheap but all i do is text. so idk if its a good idea to switch from at&t paying 180 a month... or go with boost mobile at 100 a month for me and my fiancee
Umm, Danielle, the girl who was complaining about "old numbers"... are you retarded? I don't know if you realize this, but the base-10 number system goes from 0 to 9, and a telephone number consists of a total of 10 digits in the US, and since each telephone number consists of 10 of the digits ranging from 0 to 9, that would mean that they would only have X ammount of telephone numbers available. So please accept my apology from the entire from the entire telecommunications industry for not being able to make up new numbers just to satisfy your need to always get what's convenient to you. And as a rep for a Boost affiliate (*cough, not Run) I can personally vouch for the fact that 99% of the time someone gets roytally f****d in the a*s with their billing it happened only because they thought they would be soo smart and find a way to not pay what everyone else has to, but you reep what you sow, my friends. Oh, and one thing that I find hilarious about Sprint is that they put more faith in subcontracted employees than their own! So, while whatever 17 year old they decided to throw a black polo on, show a video, and wish the best of luck doesn't have access to any type of billing system that actually matters, I do. And there is good reason for this, as the problems that aren't your own fault start at the store, where evidently no one ever taught anyone how to activate a phone (not kidding!). For example:
Joe Customer: "Yeah, I just got this phone yesterday and it's not working."
Me: "Ok, well, can I ask where you got the phone?"
Joe Customer: "Yeah, the Sprint store!"
Me: "Well, there's your problem."
Yes, I know that programming that second number into the phone a surprising challenge (even thought it will sometimes even match your "old number" [again, Dannielle, sorry about math]), but it just saves me so much time when someone can actually show some level of compitency on either end... just sayin.
I want to know how I can Get a free phone with a plan every month.
i am the one that wants the three way calling to work do you know how to get it to work i ahve the unlimited plan and the i776 phone how can i get three way to work email me if you know email@example.com
do any of you know how to get three way calling to work on the i776 phone with boost mobile and i have the unlimited plan and the thing says it has three way calling how do i get it to work email me on how to do it
I purchased the i335 phone and Boost Mobile unlimited plan at my local Radio Shack on April 20th, primarily for the unlimited text, which I need to use frequently when at work. I also planned to use the phone for occasional long distance phone calls. After purchasing and activating my phone on-line and waiting for 3 days for the phone to activate with no success I called customer care (it should be called customer we don't care) they finally managed to activate my phone. After using it (or attempting to use it) for several days I found that text messaging is a joke. Incoming text often NEVER arrive, the text that do arrive average 47 minutes to several hours to arrive. Long distance service is terrible my calls are always dropped,.Yes calls are "unlimited" but it is extremely annoying to have to call someone 3 or 5 times in an attempt to complete a simple conversation.
I called customer care to complain about the text messaging and the long distance issues and was told they were well aware of both of the issues. I was told that they were sorry, in fact very sorry but the popularity of their unlimited plan had strained their network. The rep informed me that my complaint about texting had been a major issue for 2 months and that they were working on resolving that issue and hoped to have it fixed in May.
I don't think they should have been advertising unlimited text and pushing unlimited text when they knew it wasn't working properly for 2 months prior to my phone purchase. I was then told that the issue with long distance call dropping was an issue they'd began to note in "certain areas" and how sorry they are. I was told that it started as a small problem but that the problem seems to be expanding in "certain areas".
The rep then walked me through various setting resets before sending me a text, which took 6 minutes to arrive to me (only text I ever received in under 40 minutes), he then said my phone was fixed and that they hoped to improve their text service. He said that they had people working on that and I should see improvement. in May.
After failing to receive text messages for the following 2 or 3 days, I had 3 friends text me test text, 2 of the text never arrived and the 3rd took 1 hour and 14 minutes to appear in my inbox. I called customer care again and was walked through another series of resets and once again told how very sorry they are and that they understand there is a problem and they know that it is frustrating..etc..
May arrived and texting was still not working in anything close to the expected fashion so I called customer care again to request a refund of the unused portion of my unlimited payment and was told they have a no refunds policy and how sorry they are that I am not happy with my service, they also always make sure to tell me the quick keypresses to use to Reboost my phone, which is very annoying when you are attempting to explain that your phone does not work for what you purchased it for. This time I asked to speak to a supervisor and was evidently transfered not to a supervisor but to another rep who listened to me for awhile and then told me she was not a supervisor. I was told there was no supervisor available,. I asked for the phone number for a supervisor and was told I could leave a message at the Boost website. I said I would stay on the line or call Customer Care back over and over until one could be located, suddenly there was a supervisor available. After explaining the issues to the supervisor I was told again how very sorry they were and that, yes there are text messaging issues and they are working to resolve them. Her excuse for the issues is that Boost had NO idea how popular their unlimited plan would be and that all of the new unlimited users are the reason there are issues. I was told I can not have any portion of my $50 refunded. They have a strict NO refund policy but I was "given" a $15 credit, which really only served to infuriated me. Great I have $15 to use on a phone that I can't use for phone calls or text. Wonderful, great customer care there! At this point all I want to do is to return my phone and get a refund. I don't want to use the phone, I DO NOT want to be a Boost customer.
I attempted to return the phone to Radio Shack and was told I can exchange it for a new same model phone. I generally spend several hundred dollars a year at my local Radio Shack, I will no longer be shopping there. Boost Mobile is still advertising their "wonderful" unlimited plan and signing up more people, so I imagine the problems will get worse and not better. I feel duped and ripped off by both Boost Mobile and by Radio Shack.
Last evening I tried (one last attempt) to use the phone for a long distance call, 10 minute conversation and 3 times I was dropped. I then had 2 friends send me text, neither of which has arrived after 15 hours. I sent myself a text and it arrived after 42 minutes. Today is May 16th and text and the long distance issues have obvioulsy not been resolved.
I would strongly suggest that at this time no one sign up for Boost Mobile Unlimited if you want, need or expect to use your phone for phone calls and/or text messaging.
I don't think my expectations were too high. I wasn't interested in bells and whistles, just wanted a cell phone on which I can make phone calls and send and receive text messages. Text messaging is supposed to be a quick form of communication. A cell service on which text never arrive or take longer than a few minutes to arrive is of no use to me at my job or at home. My initial $50 of unlimited service runs out on May 2oth. I will not be Reboosting.
I have purchased a new Virgin Mobile pay as you go phone. Virgin Mobile is the cell carrier I'd used for 2 years before switching to Boost and never had issues with phone calls or text messaging except for a delayed text on the day that Obama was inaugurated which was understandable. I hope that Virgin Mobiles new unlimited plan won't degrade their up to this point very solid and excellent service.
I wish my Boost Motorola i335 had a flashlight feature because at least then I'd have something minimally useful for my over $100 expenditure.
>>> Try using Nextel iden phones (most are very cheap at ebay) instead of Boost mobile phone! <<<
Well i'm not a boost mobile, customer, but i'm a boost mobile reb. well in my opinion, boost mobile is a good company, but there are some probles with the network or phone that can be fix very easy, for example if the accout was interrupted your wakie will or might not work, all you need to due is wait 20.00 mins turn it off and on. due not insert a nextell sim on a boost your going to get enter special code now. that code does not exsist you need to wait until the phone says enter special code now and turn it of for 20 mins. (with a boost sim).
Had phone for four days now. Text and web not working. Calls go thru sometimes and sometimes they dont. Called customer service, lady was friendly enough, had me shut phone off and she reset it. Web then worked fine but still not able to receive texts.
Used to have a Tracphone, always received texts right away and never had a call not to go through. Only reason why I switched was because the minutes were expensive (60 for $19.99). At this point however, I am thinking about switching back. Boost service is very disappointing. Thought I was getting such a deal by only paying $50 unlimited use, but what's the point if your texts nor your calls go through!
YOU ARE NOT SAFE WITH BOOST.
After requesting my number be changed the representative was "nice enough" to call me for a date. YUCK!!!
Bad customer service and coverage
Was a 4+ year steady Boost customer. Had to end it!
The past 7 months of service has been VERY,VERY poor. Between poor service and terrible customer support, it was no longer worth the cost. ( Tucson, AZ)
Dropped calls were happening on a regular basis. Full signal strength ( signal bars) on screen and repeated "NO SERVICE" on screen. Dial calls and get messages that my call is unable to be completed. Digital audio distortion on phone calls on a regular basis. Voicemail message indications suddenly occur with never a ringing of the phone.
Distorted voicemail messages. And other issues.
Calls to Boost customer support were more often than NOT an ENJOYABLE experience.. The "techs" were usually HARD to understand (accents) and usually reading a script..Only had 1 really positive experience with an understanding lady. The common and only answer I would get would be the favorite phrase "Your phone/handset needs an update..." Follow there directions and same issues. Ask for a manager, put on hold...and get "accidentally hung up" on. Promise "we will call you back" NEVER. Everytime I called in they would claim this is the first time I ever called in about this issue. Never seemed to keep records of previous calls ( or just lying). When I upgraded to the i776 handset, It took 3 tries before I got one that worked!! Great quality control. ( 1-No display, 1-would not dial out at all and 1- would not read sim card) Had a customer service rep tell me that I would be better off getting the new $299.00 i9 phone, yeah right. NOT a chance to get get burned again! I never felt that they, Boost customer support were really concerned. I had an issue with a ReBoost card and was treated poorly. After 2 more calls I was offered a whopping $5.00 credit over a lost $20.00 in there system. I had enough after 4 years, it seems they are losing there way.. I found another carrier..Bye bye Boost it was good when worked..I need reliability and GOOD customer support..Something that has GONE MISSING!!
This is to the idiot that would not give his number. Asking the number is not an invasion of privacy. In fact although you speak of company policy no one has to give any information to a Cr,( boost's term for their call center people.) Giving your phone number gives access to the first level information associated with your SIM (subscriber identification module) and to the IMEI( international mobile equipment identifier) initially to see if there are any disconnections, or god forbid you bought a used blackberry, or other phone which has better features from nextel, but are incompatible or just plain won't work because they are stolen and dead because they are block by nextel to keep in legal agreement with their insurance servicer or even worse stolen from a government agency sold to a dishonest dealer for seriously over priced resale. Secondly the real technicians for boost are actually employees of Sprint who get more money making sure that everything for sprint works better. Also with access to your account (found with your phone number) they have a chance to reset remotely all the things you have programmed in your phone such as call filters because your drug dealing friend who gave you the phone didn't want boost accessing your GPS which they can't anyway. and still doesn't keep the cops from locating where you are but only with in 20 feet. So yeah keep your privacy and your phone number, and get no service. That will show all of the offshore non native English speakers happy, while you get no service and have to keep paying money and time to figure out what is up. That with out a doubt shows that you are light years more savvy than those poor dumb slubs that get paid 3/day in the Philippines to try to help you, while Boost makes millions on you and funnels the money out of the country. Bravo, intelligentsia at work, you are so much more tech savvy than they are.
I cant download a ringtone that will work for anything! it keeps saying unsupported.
cannot get payment by telephone to work
I love my boost unlimited! I bought a $30 Nextel Blackberry 7510 on Ebay and slipped in a SIM chip from a $30 cheap boost phone. I get unlimited mobile web with the unlimited plan. Blackberry messaging doesn't work but I get to Gmail, facebook and myspace on the mobile web just fine! Its an awesome workaround!
I Live in Tacoma, WA. The service here is great! I love Boost Mobile. All the people who ever had a bad experience with Boost Mobile are Gay. You need to be put into a different dimension. You do not need to be on planet earth. Boost Mobile is and always will be the best. Maybe it's your brain that has a problem getting a connection, have you ever thought of that, or do you ever think at all?
had the phone now for a few months, the pricing is good but the coverage sucks and i never get text messages correctly or their out of order. if you could get good coverage then great go for it. also for the price i paid for the phone i would have thought its features would be better but they are unimpressive
Before you make your decision to be with boost mobile there are a few things you should know.
1. The service can be unreliable at times. I have had boost for 5 months now and out of those 5 months there were about 4 days I was not able to use the phone or internet due to the server being down. If I was not only paying $50 a month for unlimited calls texts and internet as well as the DC i would be upset but it is such a great deal i can live with a day once a month without service.
2. The Text messaging is unpredictable. I would have to say the texts come in and go out like they are supose to 70% of the time. But the other 30% you might get a text someone sent you 2 days later.. Or you might get the same text 4 times in a row. And you also have to download some texts others pop up right away. I use texting alot so this can get annoying but again for $50 a month I cant be too picky. If it bothered me that much I can go pay $120 a month and get flawless texting and phone service with another company.
3. The phones boost offers are crap. I know it and everyone who has boost knows it. But nextel phones are a little bit better. So what i have done to get the most for my money is I have purchased a Nextel Blackberry. I then realized only the phone and DC worked becasue you need a BB data plan to use blackberry internet and so forth. But wat i did was downloaded opera mini(a web browser) that worked with Boost internet and it suprisingly worked great. With my stupid boost phone the internet took so long it wasnt even worth going on. Now im checking my emails going on facebook playing poker all from my blackberry.
4.ALL IN ALL again i am paying $50 a month but i am making the most out of it. I am very satisfied with everything from boost.
Get a nextel blackberry and download software and ur good to go with the $50 unlimited plan... Best $50 I ever spent
Switched & ported my number from Nextel to Boost to save money, very bad move. It is supposedly the same but it isn't. I can't make calls out on the boost network during high network traffic, it keeps telling me I dialed wrong code or call can not be completed at this time. Overall reception is good in NYC with full bars and I couldn't make any calls on a friday night for 4 hours and it just ruined my TGIF. Never had a problem with nextel network being busy or telling my I entered wrong number. Nextel/sprint has a higher priority then boost service on network, luckily they let me switch back to nextel and get my old plan. If you are using nextel/sprint and plan on switching to boost to save money or get more value, you will wish you didn't.
well the plan is great cant beat it. service people often complane that i dont answer their calls. text messaging sometimes people dont receive my text messages. Ang people text me and sometimes it takes a verry long time to download a text message sometimes i receive them the next day
it sounds like a great deal for 50 a month but the service is terrible. the reception isn't so great and i get text messages like two or three days later sometimes. Every time i pay online they either charge me twice or screw the payment up. when you have an issue with getting charged twice they make you wait an hour on the phone and bounce to 50 different agents.
Got boost on 4-15-09. It sux! Most of the time i can't make or receive calls. When the call does go thru, reception is lousy. Customer service sux, no speaka de englese. Text messaging is a joke. They refund the phone, but u lose ur 50 bucks. The local news channel is doing a product review of the phone service due 2 a lot of complaints. Boost is a rip off!
My boyfriend bought me the i776 for my birthday...I had been complaining about the hight cost of verizon I was paying 130 a month...so I decided to try Boost I love the monthly fee of $50 and the unlimited usage. I hate the text service I dont receive my txt rite away and my friend complain of receiving my txt multiple times also the area coverage is not that great I found myself in Ukiah with no service for 3 days (Bummer). Waiting time for a customer service rep hasn't been that bad for me they have been very helpful and polite.
this comment is for Medina(sorry i dont know your last name) in technical support based out of the california call center. I have had a problem with my cell phone from the day i got it on 4/11/09. the problem was that i could not receive incoming phone calls. i called customer service at least 5 times to try to have the problem corrected to no avail. On 4/21/09 I called customer service again because my phone problem was still not fixed. i spoke to Medina who had my problem solved simply by changing my phone number. She was most helpful and courteous and polite and efficient. I just wanted somehow for it to be acknowledged that i feel she is an exceptional employee and deserves a RAISE!!! Thanks Medina for all your help and finally fixing my problem!!
I thought going to Boost was a smart thing. I got the $50 plan and the cheap phone. I really needed a phone for school and work calls and I couldn't afford my T-Mobile phone anymore but I hate boost and would go back to T-Mobile in a heart beat. I get so many drop calls in my house or just walking downtown in Chicago and if I'm ever at my Boyfriend's house I get no signal or a leak one on it. To make a call I have to turn it off and on too many times to try to pick up a signal. I talked my boyfriend to go with Boost and not Cricket (BIG Mistake) and I can't hear him if he is home. I only get every other word or it go out and cames back when we do the can you hear me now thing for about a minute. texting wasn't a problem till about a week ago when at 3am i just started to get text messages that were from 3 days ago and one message got stuck in a loop in my phone or on the network for hours. I would delete it and it would come back. I was ready to throw the phone out the window in the rain and go to Cricket right then and there.
As Soon As I get the money I will be going to Cricket Wireless or Back to a contract with T-Mobile.
There is a reason that I stayed away from Sprint/Nextel/Boost.
Sucky service and phones.
I really like boost,but,they need better customer service. Also the phone service isnt so great all the time.We're at home with full towers,and some times we can't place or recieve calls.then when we are able it will diconect after a few minutes.Doesnt happen all the time but is VERY upsetting when it does.
Well, I am really disappointed. I have only had my i335 for a few hours (4 hours), but I have not been able to receive even one text message so far. I have had several friends send me text messages - none have gone through. If you are considering going with the $50 unlimited plan - understand that the text messaging is terrible. I have just read several other reviews that say the same thing. I wish I had read them prior to setting up service with Boost Mobile.
Boost sucks. I am doing to 50 unlimited pland and it is bad, takes people calling me 5 times to get a call. Called for help and nothing worked transfered 6 times and no one made notes so i had to say over and over what prob was. Bad Bad if it sound to good to be true it is waist if money.
Excellent reception, calls lasting more than 4 hours at times with no drops. Could have some better models of phones, but regardless it's service surpasses that of others, despite the quality or intelligence of it's users.
Boost is the best.i have now for over 2 weeks.i have not drop calls,voicemail works fine,i cant complain.i close my account with t mobile and come to boost becouse i had enough to pay a lot of fees.i use mi phone for business,so i talk a lot.i advice everybody to switch to boost.u will not regret.customers service is ok.signal is ok.im happy i moved from tmobile.
bought my boost a month ago from today. First off, lag on text is terrible! I wont receive text for hours after they are sent a lot of time during the middle of the night. the best time to send text is before 12pm. I called and boost told me i was on "minimum text" yea cause it was useless trying to send one. They did UP that to "full message level" , but it isn't a real difference.The battery on my phone sucks, but i can live with that. I try to not kill the battery by charging it too long. Customer service is very difficult to get in touch with. The automated phone service is long. Lastly they charged my account twice- after i called and asked if i had paid once and they told me no- and account was bounced. They will not my over draft fee. *Le sigh* . talking with bank tomorrow. The texting problem is my only real irritation right now.
So far so good I received excellent coverage on my drive between spokane and tri-cities texts however are a problem I think the network needs a little work but other than that im happy so far, virgin mobile has lost my 4 years of loyalty thats for sure..
I've used Cricket, Pocket, Verizon, and Boost prepaid services before, so I'm not new to the prepaid market. Your $50 a month does not pay for the provision of great 1800- customer service so get over it! If you have any experience with prepaid at all, you'll quickly learn to adapt to the lack of good customer service and use the store if they have one.
That said, my recent venture with Boost services has been disappointing to say the least. I thought that with the backing of a major national service (Sprint/Nextel) that I could expect good service and continuity. The problems started when it would not allow me to port my number. Not a biggy. Next, the service area is not as advertised. Inside my apartment the signal is week and often has NO service. Since this is where I place the majority of my calls I am at loss, since I just spent $90 total for a phone and service that I can't use. As for living in or near a major city I do (Indy), so again, I'm baffled. Next the text messaging is SCANT. I've seen other reviews that confirm the problems with text, and again I am disappointed, as this is a service backed by Sprint (shouldn't these kinks have been worked out years ago?). Supposedly the text messaging is transmitted through the web, so I'm not sure if that's the major problem or what. There have been times I don't receive text messages at all (from major carriers such as Verizon) or the text messages take a few hours to reach me. In conclusion, I'm greatly dissapointed! Recommend interested parties ask friends who use Boost to let them try the phone in their own home to verify if they have service. Unfortunately for me I didn't know anyone with a Boost phone, and now all I have is a $90 paperweight.
unlimited prepaid - best prepaid ever. i get no dropped calls, occasionaly my text do get delayed- but I can talk 5000 minutes a month. From reading the other comments, i think a lot of these people have no clue what they are talking about, I get instant customer service, calls go right through, NATIONWIDE coverage ( a couple of areas are so-so) and I am happy to have a few flaws, when my old 500 minute plan from Verizon was $80 a month, with NO FEATURES and tons of areas I had to roam. BOOST IS GREAT FOR ME!
Bought the Motorola i776 at Radio Shack for $99.99 on March 27th 2009. Also prepaid my first month. I got the unlimited everything plan. For $50.00 a month.
The phone it's self is kinda ugly. It has no alarm clock, or calculator like most phones do. It is small and hard to use. This phone is WAY overpriced!
Texting- was perfectly fine at first, but now it's taking hours, even days to receive texts. It's not a very easy phone to text with either, everything's so small I end up pushing the wrong buttons like every text.
It does store a lot of messages though.
Calls seem to be ok, I hate that you have to put in an area code everytime you need to call someone. No dropped calls or anything like that though.
The only thing I really like is the chirping. Since I can't text, I can at least chirp my husband when I need to.
There is the Boost Loop that's supposed to tell you where your other boost looped friends are, except is is almost always wrong. It will say my husband's on the other side of town, when in fact he's sitting right next to me. So that feature is pointless.
It also the the internet. I tried using it and well...it was hard to use, and I'll probably never try to use it again.
I also was NEVER told about the roaming charges.
So to sum it up: This phone/boost mobile sucks.
I hope they do something quick about this texting issue, or I'll throw this phone in the street lol.
Ok I have read all the reviews in here and I have to admit I haven't had my phone for a very long time however for the most part I am satisfied I had Sprint unlimited plan $99.00 a month and after tax's and fee's it ended up to around $140 a month. I had Sprint for a year and when i seen the advertising for Boost I was a little excited and thought of all the money I would save @ $50.00 so I decided to try Boost I mean I would spend $140.00 anyway for 1 month of sprint unlimited service so the worst that would happen is I would have 1 month of bad service the best that could happen was I would save 90 dollars. Heres my whole view on Boost... DO IT NOW I have had not one problem and CS was ok Pensacola FL
i love my service for 50.00 dollars a month i dont care if there are a few quirks what the hell people you get unlimited service for 50.00 dollars duh it's a no brainer BOOST I LOVE YOU
I had to pay 50.00 to activate the phone only to find out it didn't work in my area. Every call I made was dropped after a minute or two. Tech support told me that I would have to use my phone outside as the solution. Even outside the calls were dropped, not that using the phone outside was a solution. After a few hours of trying to get the service to work I gave up and asked for a refund on the phones and activation fee. Was told by CS that they wouldn't refund the AF or take back the phons (200.00). Did manage to get a return authorization out of them and am sending the phones back so they should be refunding my credit card. However, still a no go on the activation fee. Finally the Customer Service supervisor hung up on me though I was VERY nice and respectful in my request for a refund. I am putting a dispute in with my credit card company for the AF which the credit card company says there should be no problem obtaining regardless of Boost's "no-refund policy". Credit card company says that if they don't deliver the service promised then they have to refund. I hope it goes through. Altogether I spent about 4 hours on the phone with Boost CS. I don't recommend this service because if you have a problem it most likely won't be resolved since their tech and CS people are pretty unknowledgeable and many of them get testy very easily. I ported back my number to Verizon and as a contrast they were extremely knowledgeable, polite and VERY helpful. To me its worth paying the extra money because of reliability and good customer service. Anybody who needs real phone service should not consider Boost.
i had an unlimited plan with sprint (the $99 one) and my first month's bill came out to $250 for some reason.
cust. service said they'd just apply the excess charges as credit for the next month so i figured i wouldn't have to pay anything.
the next month i received yet another bill for $250. why? idk, apparently neither did they.
i switched, obviously, boost has been amazing, awesome coverage & uber cheap (the unlimited $50).
i was even able to speak to a friend in el salvador! now i'm not claiming boost has unlimited international but hey, it happened!
my only complaint would be the phone selection, though it's gotten WAY better than that initial chunky brick-looking phone they used to sell.
i admit i have been unfaithful & decided to test out virgin.
ah, how mistaken i waaas!
virgin has been by far the worst decision ever! overcharging & surprise fees on a crappy cell.
oh, boost, how i have wronged you...
but they always take me back!
Hopefully, readers understand that the comments here span quite a long period of time and many complaints are now long outdated. The older phones do incur undue activation charges. However, I have had my service now for 3 months. I have the $50/mo plan where I get everything for one price. My phone works great as do all of the optional features. It is one of the Motorola Iden phones. I live in mid-Michigan north of Grand Rapids. I get super connections. I used my phone driving down I-57/I-55 to Gulfport, Missisippi, and the phone worked great the entire time except for 20-30 miles in northern MS and a bare spot on the Illinois/Missouri border. I also have cellular service through Sprint. The Boost works as well as Sprint, but I get a whole lot more for my money...even though they are related. Go figure. I have my monthly service automatically deducted using my debit card. Best $50/month I've ever spent so far. No complaints, absolutely great service!
Boost Mobile is horrible. If you are considering a choice....go with the other guy. They claim no hidden fees, but they reserve the right to charge add'l fees. I was promised $50/mo including all taxes and fees. But then the state tax hit. I should have stayed with MetroPCS, at least they were honest about the billing amount. Also, another terrible lie: They use the Sprint-Nextel network. This couldn't be further from the truth. They use the "Nextel" only network. Nothing to do with Sprint. Different technologies and Nextel's technology is the worst in the wireless industry. I can't even get a call inside a building. I have to go to a window.
Seriously people. Read the reviews. Hopefully you didn't read these AFTER discovering you've been screwed. I bought the $100 phone, TRIED to activate the 50$ unlimited plan only to find out that I have to pay that AND 45 for an activation fee or some BS. I dunno what to say other than this POS is going back to Target tomorrow and Boost will be hearing from my Bank about a fraudulent charge soon.
I'll be honest before I got Boost I had what is now T-Mobile back when it was still Suncom. Before that I had Alltel, Nextel, Cingular and so on and so forth. When I had the Suncom/T-Mobile all I could think was 'I want my Nextel back". Unfortunately that whole credit chk and deposit alwasys stopped me. But then a miracle happened, a girl I worked with had an extra Boost phone she didn't want and gave it to me. Well I had already said I would never do prepaid again after my horrifying Suncom fiasco but I figured I don't have to by a phone so I'll try it out. Well I started doing the Pay-as-you-go and it was ok but I needed more minutes for less money. So I called customer service and a very helpful rep told me about the premium plans. I went with the $60 plan b/c it has the unl'd nights and weekends starting at 7pm. The only problem that I had was when I missed a Re-Boost date I couldn't accept terms and conditions from my phone b/c I couldn't log in. So I would have to have customer service do it for me. Needless to say the last time I had this problem(if your having the same problem this will fix it everytime) the rep decided to chg my cct PIN to the defaul 0000 and then back to the one I chose. Just like that problem solved. Well now i have the unl'd plan and just as I was always happy and satisfied with the $60 plan I'm ust as happy and satisfied with the unl'd plan. So to the haters of Boost why don't you try checking to see if your issues are caused by a PUD(person using device)
Boost Mobile has been great. I've had them for about a year. I also currently have Verizon Prepaid and I spend way to much on it. I have the unlimited on both. Everytime I use the Verizon Phone it's $3.99. That doesn't even include text or web. That's crazy. Boost is a great deal, great service and great coverage. As someone who has had every prepaid phone in the world, I would highly recommend them to anyone.
my phone let me do every thing with the boost mobile with no hidin fees so i am very happy with that so i can text my friends for free on the yahoo instant message
my boost sucks i cant get out on it anywhere the phone or the 2 way it dont matter how many bars i have my phone dont work
boost mobile is just another fraudulent company in an ever-growing list of fraudulent cell phone companies. yes i have a boost phone that was reboosted three weeks ago. my balance was a little over $29.80 and i had 80 days of which to reboost. I made two calls one-week apart each one roughly five minutes in total length, then on the third week a road emergency arose. so i reached for my faithfull phone to dial a local garage for some toll-truck service and got a rude awakening. the voice coming from my boost phone said this, (your balance is now zero with zero minutes you need to reboost for continued service) go-ahead argue,bitch and see how far you get with that fabulous customer service that is most definitely "nonexistent" OK, so i'm unlucky with cell phones especially the prepaid type. boost got me for $29.80 this time and $15.40 last time. damn right it is the last time now baby. i'm so angry that i will take great pleasure in smashing this damn thing flat with a 35 pound sledgehammer. after that, i never want to hear the name boost mobile ever again in this lifetime...
LET ME TELL YOU I HAD SEVERAL PROBLEMS WITH BOOST. THE BIGGEST PROBLEM WAS TRYING TO FIND A QUALIFIED CONTACT TO QUERY CONCERNING MY PROBLEMS. I MUST SAY THAT THE CALL CENTER REPS DID NOT SOUND PROFESSIONAL, AND AFTER QUERYING SEVERAL OF THEM, THE REPS PROVED THAT FACT. I WOULD ASK THEM A QUESTION AND WAIT FOR THEIR RESPONSE. THERE RESPONSE TO EVERY QUESTION WAS , " I NEED YOUR PHONE NUMBER." WELL I DON'T WANT TO BE YOUR FRIEND I JUST WANT INFORMATION. I WOULD ASK THEM IF THEY HAD ANY KNOWLEDGE OF THE SUBJECT AND THEY WOULD FINALLY SAY NO. I ASKED THEM TO TRANSFER THE CALL TO A CONTACT THAT COULD BETTER ASSIST ME. THEY WOULD ASK FOR THE PHONE NUMBER AGAIN. WHEN I WOULD CALL AND ASK FOR A CONTACT THAT HAS ASSISTED ME IN THE PAST, THEY WOULD ASK FOR THE PHONE NUMBER STATING THAT THEY HAVE TO GO INTO THE ACCOUNT. GEE WHY ARE YOU GOING INTO THE ACCOUNT IF YOU CAN'T PROVIDE ANY ASSISTANCE? I REALLY THOUGHT THAT THE SOFTWARE ON MY PHONE WAS OUTDATED. I COULD NOT FIND ANYONE TO SPEAK TO CONCERNIG THIS MATTER. I HAD EMERGENCY CALLS GOING TO THE WRONG AGENCY. MY GPS WOULD NOT REFRESH, AND I GOT NO NOTIFICATION OF VOICE MAIL MESSAGES. I WILL ALWAYS QUALIFY AND ASK FOR THE CONTACT THAT HAS THE MOST KNOWLEDGE IN TE AREA. HERE THE BOTTOM LINE : YOU HAVE A RIGHT TO PRIVACY. IF YOU FEEL THAT THIS IS NOT THE PERSON TO BEST ASSSIT YOU, THEN YOU DON'T HAVE TO GIVE THEM ACCESS TO YOUR ACCOUNT. THEY CAN NOT DENY YOU SERVICE BECAUSE YOU EXERCISE AN OPTION GIVEN TO YOU BY THE PRIVACY ACT. YOU NEVER HAVE TO GIVE A UNQUALIFIED CONTACT ACCESS TO YOUR ACCOUNT JUST BECAUSE I'S THE COMPANY'S POLICY. IN CLOSING I MUST SAY THAT IT WAS LIKE SPEAKING WITH THIRD GRADERS WHEN DEALING WITH THE OUTSOURCE CALL CENTER REPS FOR BOOST. ONE YOUNG LADY NAMED KIM GREETED ME BY SAYING, "WHAD UP!!" SO IF YOU HAVE A BRAIN AND YOU ARE CURRENTLY DEALING WITH A BOOST MOBILE PHONE REP, THEN PLEASE TAKE TIME TO TAKE AN ASPRIN. HEADACHE TO FOLLOW.. MY GOD THEY SAY METRO PCS IS WORST, BUT THAT WILL TAKE SOME DOING!!
Alright, I gave in a tried boost. I could boost a car faster than this phone takes to work. I returned phone. Let me share this with ye all. I USE to have nextel while nextel owened it soley. I had 27 phones replaced in a two year time. Talked 4000-5000 mins a month and all I can say is 1000 mins a month were redials and hang ups. That IDEN network for cell service just flat out stinks. The two way service was pretty good. Sad thing is cell phone would not make a call but the two way would work. IDEN is outdated. And I know for a fact that I was told the network cant handle the extra traffic. So, boost on you booster !
I too am glad I read the reviews before decided to switch from Cricket. I agree Cricket sucks, but it seems they aren't the only company who does.
Guess I'll have to research a little longer before making a decision about cell phone service.
It's no wonder our country outsources.
There is no such thing as Customer Service anymore!
My contract ended with T-Mobile last November so I began searching for another provider that would give me all the things I want for very little to spend. I walked into Radioshack to talk to someone about Sprint plans since a brand new Instict was given to me. On one of the stands I walked by when entering the store had a little sign on top of it with these phone packages hanging off of it. I had never heard of Boost Mobile until then. While the store clerk kept pushing a Sprint plan, I was curious about the Boost plan. I went home, researched online and decided to jump in with both feet. I was delighted to cancel my t-mobile plan cuz I was disgusted to no end with their customer service. So...I've gone from a post paid account to a prepaid phone service. It's a relief to know I won't be paying more than $50 a month for service for EVERYTHING. I had a $70 plan with T-mobile just for phone service, that for whatever reason ended up being $99 every month after all of the taxes and fees were included.
Now...I have had a few problems with the whole text messaging thing. The phone and walkie talkie work seamlessly, my call waiting works fine if you adjust the default settings (default is no). Also a setting in there for delay of message notifications. Don't know why it's there but I set that for no. Customer Service (by phone) indicated a nationwide issue on the text messaging, but customer service (via email) indicated that it can take up to 5 days upon activation to propogate the text messaging and web access services to the phone. So...it's been 2 weeks, and it is getting better. Still not perfect, but improving. It could also be the phone itself (that's what I think it is) cuz I bought the cheapest phone for 29.99 - didn't want to spend mega bucks if the service sucked. Needless to say, I'm happy overall and will be getting a better quality phone within the next few weeks. My significant other was so impressed with it, he went and bought one too - a better phone and NO problems with any of his services. This unlimited plan is the BEST-PRICED plan of ALL providers - bar none. By the way, I sold the Instict to a friend of mine who has Sprint. She pays over $300 a month for 2 phones on the plan. What a waste for few bells and whistles...
I bought this phone about 3 weeks ago and switched my phone number. My friends complain they get an error message at times when they call me. Also, my texts frequently have long delays(both sending and receiving). I called customer service about it and after about 15 minutes got an operator(not bad). He asked for info off of my phone and sim card. I'll update as to whether this solves the problem.
I've had my i776 boost mobile for a month and say, "not bad." I have had to call customer service over my ringtones not downloading, and had to wait 4 days after I purchased my phone before the tones would download, so I was a bit disappointed. Customer service was very pleasant and to my surprise, they spoke clear English. I have the 50 unlmtd plan and I have no complaints on that. No surprises, no worries. I have no problems with texting. No problems with call waiting. I frown on the camera feature as it isn't the greatest, but I'm not one to take a bunch of pics anyway. The speaker feature cuts in/out so I don't use that much. There is no voicemail indicator so I never know when I have a voice mail. I do occassionally get dropped calls, and I don't know why, but it is far and few in between. I would recommend Boost Mobile for those who want it all at the cheapest price possible.
I have used countless providers in the past, and I believe BOOST is second only to Verizon perhaps. No dead spots, call waiting is great- $50/mo unlimited is great, and international call rates are the best around. So far my texts seem to go through just fine, so I have no clue what others are complaining about with the texting.
It's hard to take advantage of free ringtones since BOOST blocks them, that's annoying and sure there could be cooler phones but for $50/mo you don't have to worry about those surprise hundreds of dollar phonebills.
If you make international calls at all, get Boost. If you talk or text a lot, get Boost.
Sometimes when I make calls they don't connect properly or something, both me and the other person only hear silence so I hang up and retry a few secs later no biggie. It doesn't happen often, and if that's the worst issue count me in. Customer service is great, IF you can handle waiting quite awhile to get through- but with Boost, I find no need to call customer service unlike when I had other providers so I'm happy myself. I'll update if I change my mind but I highly recommend!
The Service Of This Is Good And All But The Freaken Money! Man! If Yew Do Like To Text A Lot Like Me Then Yew Shuld Get Another Company Or Something Man Come On Its The MOst Expensive Thing In Textin!!! 10CEnts Sent And Recieved!? Damn Make It 5 Cents Or 2 Cents That Why I Knoe Many People That Hate BoosT And Make Skinnier And Smaller Phones Too With Touch Screen! And/Or KeyBord Now That Will Be Great And I Will Be Satisfied!...Til Then I Aint...
I have had problems with dropped calls and late texts. sometimes i find that when i take the battery out the phone will work but i shouldn't have to do that. right now i have the i776. I recently bought the W385. If this does not improve with the new phone I will sell both and switch back to at&t.
Worst service ever. Texts arrive sometimes days after they've been sent, the network is often down, the customer care team haven't a clue what they're talking about. Terrible. Save your money and just buy a couple of tin cans joined together with a piece of string - it'll give you a far more efficient service than this crap.
I love my boost unlimited talk plan. true i do not get text messages from other people that have att or another carrier. i always get text from people onthe sprint network.. but i didnt get the phone to text. i use my phone non stop 8 hours a day so this plan worked perfect for me. i have call waiting the boost plan added that as of feb 18th of this year. for the people complaining all i can really say is you get what you pay for..the network that this phone is on is a slower old network..so what do you expect. do your homework first before just jumping into anything. i loved my VM
My only real complaint is that there is a serious time lapse in my textingt. sometimes people will receive them instantly. other times it takes hours or days. I hope its just the network but whatever
LOVE IT THE BOOST UNLIMITED PLAN CANT BE BEAT.AFTER TAXES WAS PAYING 135 FOR UNLIMITED TALK AND TEXT WITH ATT 54 AFTER TAXES FOR BOOST. SURE THE PHONES ARENT THE BEST BUT SAVING 80 A MONTH IS WORTH THE TRADE OFF
had the phone for 10 days still can't receive a text message, i called customer service 20 times , they tell me wait 96 hours or so. most unprofessional company i've ever seen
Pure and simple, Boost is just overloaded and underprepared. I switched to a T-Mobile flex pay. Yeah, not as much bling for the change but calls and texts go through.
DONT WASTE YOUR MONEY NOR TIME: Boost Mobile may be cheap but their network is non-dependable, service is down majority of the time, text & data (web) does not work 50% of the time, contacting Customer Service takes literally days, and if reached they don't care your phone doesnt work.
wish i could give boost a 0. i stay in chi city and cant make a call just keep getting a busy signal. i have filed complaints with them about customer service or lack of. they cant turn off those stupid walkie talkies and am charged for its use even though i never reply to chirp had # changed to fix problem still received more chirps,# changed again so far no problem. boost is cheap but is it worth it?
Die boost mobile die/ absolute worst waste of 50 dollers, I should have bought w**d instead. drops calls constantly. bad bad bad.. don't do it
$50 unlimited everything, great plan! The only issue i have is the old nextel phone i had sitting in my closet is garbage. If you text, go online, and call a lot, this is the plan for you! I get service everywhere i go except some basements. I prepaid for 4 more months of service!
I have had a Boost Mobile phone for almost 5 years I make about 20 calls a month, and 12 or so texts. I have only had 1 no service spot in all that time, and I've made calls from northern New Hampshire, to New Jersey. I live in Massachusetts. the Phones that they offer are of good quality and customer service has always been great to me. the only problem I have is the limited selection of phones to choose from. They need more flip phones at a cheaper price.
I've had Boost's Unlimited $50 plan for about a week now, with no reason to complain, so far--no dropped calls, Call Waiting works great, so does Voice Mail, the phone is fine, and I haven't had a single reason to call Customer Service yet.
Oh yeah, and of course 411 is not a free service--folks, it says it right there, where it promises you free minutes, texts, etc.
What amazes me here, though, are all those one-star reviews that say something like "Oh, I see all these negative reviews, therefore Boost must really suck. I am not going near them, so you suck, Boost!"
Good thinking, guys! And I thought that Americans were a nation of consumers...apparently, even making an educated consumer's decision is too strenuous mentally for some people. Here's a thought--make your own opinions based on your personal experience, and then post them here, eh?
I was considering Boost Mobile for my unlimited plan needs. Now, after hearing everything people have said I have chosen to stay with my current over prices ATT plan..
I am so angry at Boost Mobile. I wanted to sign up with their unlimited plan. I called, to verify their first month is free, and asked if I could go to their store and select any of their phones, and if they would all work on that plan. After waiting on hold for about twenty minutes, I finally reached a rep, who said, yes, any phone would work, and I would get my first month free. I drove to the next town, and bought one of their less expensive phones. When I got home, I called to activate, and they told me the phone I got would NOT work, and that I would have to get one of the $100+ dollar phones for that plan. Of course, they kept pressuring me to pay the $50 for the first month (for a lesser plan), with my credit card... the month I was told I would receive free with the unlimited plan.
This company tries to sucker people in, and then convince them to spend more and more. I will never do business with them!
NEVER EVER EVER BUY BOOST!!! I call 411 I get another happy boost customer, he doesn't have a phone book, he tells me "yea these things happen" I called boost, yep I was charged $1.29, (they did a credit my account). I try for voice mail, after two days I think I am actually going to be able to get my messages, nope same thing as 411 another not so happy boost customer. I'am at my desk green bars no bars dropped calls are the norm, customer service tells me to call them when this happens, OK , 20 minutes on hold several times a day? Didn't know I worked for boost. Another great answer, dropped call? Must be the other persons phone. They tried to fix my phone yesterday, didn't work but I