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View All Alltel Wireless Prepaid Cellular - U Prepaid Consumer Reviews

Average User Rating:
VERNON

Best prepaid phone, good service, buy the one yr plan for $100 with 656 minutes.
Its the only way to go for the light user.

dan

drops calls to much cuts out while talking.
and they wont stand behind any phones they sell. i got one and never buy another one save your money

aperson

great reception have never had a droped calli really like that the minutes dont expire

keri

Great service. The reception is good and my calls don't get dropped. The coverage area is huge - not just along major cities or highways, like many other plans - and almost all of that is non-roaming. Alltel is the only prepaid plan I've found that does not require you to purchase airtime on a regular basis. Their minute-to-minute plan has no daily fee, which is also unusual. Their website is useful and their phone selection is good. The customer service is excellent, both in person and on the phone. (US-based call centers! Imagine that!) I'm very happy with Alltel's service.

Brent

Great packages...but their "national coverage area" is not what they say. I travel quite a bit and it seems that almost every time I leave my home state my phone doesn't want to let me make calls or receive them. I would stick with a GSM service if you travel around a lot. Alltel's Prepaid network just isn't reliable for the traveler.

Karla

Its really great I would say the same thing as Brent very well done

somedude

3 stars for the goodside and 2 stars on the downside. First star for the good side, quality cause u get very nice sound and speaker and the phone is like the real thing (if u know what i mean). Second star would be for their phone connection which is very good since it coverage almost everywhere in the US. Third, the 15 cents a minute plan is the best of the best cause ur minute wont expired unless u use one minute every month. Now for the other 2 stars for the downside is for the Access connection which is so dead and u cant hardly get to download a things and plus u cant access to the web. Last, u cant send picture message.
So dont go on buying an camera phone or an expenses phone with this plan, cause its just an basic prepaid plan that let u talk and text message.

Teddy

Customer Service or lack thereof is horrible, i forgot my VM password, i have emailed, called, been hung up on, rode the automated operator around and round, no help whatsoever, when i was buying it, they answered in one ring.

Good service in my area though, good, clear signal.

unknown

Everybody look no farther for this is the best plan ever in history and if you are tired of paying or top it up each month or so will dont miss this chance cause this could save you a life time of minute and money cause your minute never expired for the the pay by day or even the pay by minute and not only that with the pay by day with alltel and it is alot better than the cingular cause you get the choice of two things rather than one, like unlimited mobile and thats all for the the cingular which is for a $1 for a day and .10 cent a minute while in the alltel u only pay .75 cent a day and .10 cents a mintues and you can chose two option like free text or free night and weekend or one favorite call number or mobile to mobile and only for .25 cent to add another option since you can only pick two for free. The only downside is that the phone can be expensesive but its worth it and the cheapest phone on alltel is for 19.99 but with the activition free is $35 plus a $20 start than total is going to be $70 buck

desmond

good phone

TONY MONTANA

NO WIRELESS WEB!!!!!!!!!
WHY DON'T ALLTEL OFFER WIRELESS WEB TO PREPAID CUSTOMERS I FIGURE IF BOOST,CINGULAR,T-MOBILE,VIRGIN MOBILE,VERIZON ETC CAN DO THAT FOR THEIR PREPAID CUSTOMERS WHY CAN'T ALLTEL DO THE SAME.....
BUT NO THEY WANT THEIR PREPAID CUSTOMERS TO BE ON A CRAPPY CONTRACT FOR THAT SMALL FEATURE

Angela

Alltel prepaid has a wide coverage area and cheap refill cards- but the only setback is their's no web access

Bobby

I use to like keeping up with news, weather, sports via wireless web and I use to do that when I was a cingular prepaid customer but when I switched to alltel prepaid because of relocation--I have to agree with Tony and Angela--the only setback is not being a able to access the web feature

StillAlive_IN_NC

Great Prepaid Plans
Bad Customer Service Reps
Alltel needs an ANGERMANAGEMENT program for some of their customer service reps

TJ Boone

Great Coverage in my county and cheap refills cards and the one year repair warranty with your phone is also great, But I have to also agree the only setback is no web--MAJOR BUMMER

Courtney

I love it. My only complaint is that I can't set up my voice mail and that I have to buy the application that supplies my ringtones...before I can get ringtones...
I doubt I will ever purchase an application but it makes me mad that I have to do this in the first place.

I left from using Cingular GoPhone because it was just not a good value.

My phone was only $30 because I was a new customer and it has bluetooth and it's ten thousand times better than my old phone.
The main reason I am giving their pre-paid service 4 stars is because of the value if you do the Pay-per-Day version for .75 cents (or as much as 1.25).

BillyBoy

got the Samsung A645 and cut on fee + Card on 02/14/07 was back in store buying MORE min they took off min. just for looking at their on wall paper come with it and try ringtone that yet come with it THEY don't tell you that $20.oo won't make for 30 days . See Each Day 75 cent come out your min. if someone call you Yet 10 cent That Free Text is all is Free Nights & Weekends they take it out ringtone is like $1.99 To $2.99 each time phone ring so I took chip out Put in T Mobile Chip GOT Me A $100.oo Card now I'm Happy my min. are 7 cent to 10 cent a min that card last a Year 1000 min + gold Rewards 15% more each time you adds a $10 card Love the Rollover -n- won't Expire for a year Deal no day fee like in 75 cent like alltel does ROAM no* Extra Charge AND half the time Target has T Mobile cards on sale look in sunday weekly ads like Now $100 card get you a Free NOKIA 6030 for $88.oo that a True Smart Deal i use it to talk on not to keep up with the JONES the jones don't pay by bills So Do Ya'll home work on T mobile look out for the small words on paper work just like buying a car I Carfax them 2

Dan

The worst ever!!!!!!!!!!!!!!!!!!!

Alltel U User

OK................................ I GUESS. Fair with prices. Mobile-to mobile and nights and weekends for only 5 minutes a day. You don't think about it but it adds UP! a MONTH is 25.00

Sean

ALLTEL ON A SCALE OF 1-10 I GIVE U A 7.5
WHENEVER U DECIDE TO INTRODUCE WEB INTO U PREPAID PLAN THAN U WILL BE A 10.........

laprina patton

i enjoy the servicen that alltel offer as long as they dont cut your nphone noff nin the middle of the nite

rj

this phone is great i love my phone

Katy

I think it is a really good deal if you can't be approved for regular service with a contract. I signed up for the nights and weekends and mobile to mobile for 75 cents a day. My husband works out of town and he has a phone like mine, so we were able to talk unlimited every day for just that 75 cents. As long as I only talked to other alltel customers or made most of my calls after 9 or on Saturday and Sunday, I was paying about 25 bucks a month, and actually saved some on my landline by using the cell instead on the weekends. Now I have a contract and like it alot better, I got a cheaper price for a phone, more minutes for the money, etc. But like I said, it is a better deal than most prepaid, like tracfone, net10, etc.

Gina

I traveled to south dakota and my cell service didn't work there. You have 2 choices in S.D. Alltel or Tracfone. Since I didn't live there I purchased Alltel's prepaid plan because I knew it would also work in Missouri and could just give it to my son when we got home. After S.D. it didn't work at all in Colorado and I was able to use my regular phone service. Since I've been home and my son tries to call me the calls constantly drop. I live in the city of Springfield, MO. I can't find top up cards anywhere. When I called the local Alltel store they say they don't carry them either. They told me that I could stop in and put cash down on the account. Every time I go to the store I wait at least an hour to get service. They're constantly backed up. If I use my bank card they charge a fee up and above what your applying to your phone. Whenever I call the service number it's very hard to talk to anybody. Also we recently went through an ice storm in January, 2007 and I had no cell service for 3 days with alltel, but my husband and I have cingular and virgin mobile never lost service. Alltel later told us that generators had to be hooked up to their towers in order to activate coverage. If I leave Springfield just 30 minutes away it goes into roaming. This isn't a good phone for national coverage. As soon as we can afford it I will get my son a better phone. Meanwhile if he goes out we give him ours. Alltel sucks! Constantly have dropped calls, no convenience for topping up like Virgin Mobile or Cingular, nationwide coverage is sparse and too many little fees.

Jimmi

Alltel U is the best phone service I have had in a long time. It is great because I am ADDICTED to texting and i get unlimited texting and mobile to mobile for only 75 cents per day. If i only text and talk to people on the Alltel network, It only costs me about $25 per month which is way better than paying $89.99 a month that I used to do. Great service area too!

Michael

I hope someone can help me, I'm wondering if you have to keep buying phone cards when you want minutes or if you can just pay for the minutes that you use? I'm talking about the pay per minute plan.

stokes

I think that this is for sure the best basic prepaid plan out there. no i said basic because you can't access the web and all. but for what i do, which is talking with friends, it is the best. now the reason i didn't give it five stars is because the do have an expensive upfront cost. but it is for sure less expensive in the long run. i love the fact that all you have to do to keep your account running is to make at least one call a month. i would have to say that overall this has to be the best prepaid plan out there.

jamster

alltel sucks for all prepaid phones

unknown

They now have web access!!!!!

russ

Best prepaid value with the ability to roam to other networks with the fewest roaming charges for prepaid and the best coast to coast coverage. However the computer network is buggy sometimes. Just because I have a good signal on the phone it doesnt mean the phone is going to work.
Unless I sign a contract with verizon I will have to grin and bear it.

Fr-Star

IT REALLY SUX CUZ ITS seems like a good prepaid plan but for some reason its not available in some states like the NY area

vernon

nices and most helpful alltel empoyee i have ever met with

Chris

Hi,I signed up for Alltel U Prepaid Month to month.It's so far been great!.I love the coverage I get with Alltel.I get no dropped calls,I never roam and I live in the boondocks so I still get great coverage,The nearest town nearest to me is Augusta Georgia.Im about 2 and a half hours from Atlanta.Their is more Alltel towers than any other mobile company in my area.I like that Alltel U prepaid has a national coverage same as their postpaid plans,unlike other mobile companys that only have limited coverage on prepaid due to their national postpaid plans.Alltel is the best mobile company I have been with to date.I have been with all the other big national company's they dont compare with Alltel.I would recondmend Alltel to anyone who wants a big coverge area.Alltel gains my true respect.

Howdy

It's worked great anytime I have used it. Works much better then AT&T go phone service and is less money if that's important to you.

Some cool girl

I agree with you Dan. It is the worst cell ever. It costs to recieve text messages. On mine at least.

jb

Buyer Beware! Alltel changed the plan to include expiration dates! Now when you purchase minutes you are given a time when they would expire. Apparently, this is not across the board. My parents have the same plan and plan does not expire. When I called customer service three times, finally I was told the reason was because I signed up two days after the policy went in place! My rep did not know this at the time, but my minutes still expire! I went to refill my minutes at a store so that I could put a smaller amount on my phone than what you are allowed to online. That rep handed me a customer survey, which I answered when I got home. Today I receive a voicemail on my prepaid phone telling me to call them back. I did not even give them my prepaid or home phone number. Now I have to pay for all those minutes. I sent an email to the company and got a canned response back that had nothing to do with the email. Also, every time you call customer service and give your prepaid phone number, you are passed off to another call center located overseas (I think).
So do your research before committing.

Craig

Great plan for 75 cents per day offering unlimited nights/weekends and unlimited text messages among its four choices. Free mobile-to-mobile and unlimited favorite number calls are the other choices.
Beware, though. Their customer service is horrendous. They expected ME to pay for THEIR mistakes to which they admitted. Also, customer service reps will give you wrong answers when they're clueless rather than being honest with you and telling you they don't know the answers to your questions.

Craig

Alltel just dropped another star in my eyes. I emailed customer service with a question about my online billing statement. Here's part of their response that still has me shaking my head like the AFLAC duck after hearing Yogi Berra in the barber's chair.

"We apologize for any inconvenience you may have experienced with the balance on your account. We understand that you would why you was charged twice in the past few days for an "outgoing attempted call"?.

Alltel's customer support is TERRIBLE!

Guest

Here's the latest from Alltel's "so-called" customer support.

"We will be happy to assist you with your inquiry.

Mr.(my last name), I do apologize for this inconvenience. We look forward to hearing from you soon. And we will be more than happy to assist you with this. Thank you, we are pleased to have you as an Alltel customer."

Now, that was a big help! If there's an answer to my question regarding my online statement in this response, I must be blind.

Larry

Used internet and purchased phone and signed up for prepaid minutes using a debit card. Got e-m immediately after order saying they wanted me to call as there was a problem (not enough info). I called and I was asked what the problem was. You tell me! Was asked for my last 4 digits of my ss#. They said that didn't work. Asked for full ss# and that didn't work. Looks like they were doing a credit check (which they said they don't do for prepays). They said computer generated questions would be asked for me to answer and only I would know the answer to. They said they wouldn't know the answer to them. Guess I could have lied (how would they know?). Sounds like incompetency to me. The left hand doesn't know what the right hand is doing. Anyway, am still waiting for the 2 day free delivery. From reviews I've read I'll probably chuck the phone and go with another provider. They certainly don't seem to want new customers. (ps: tried to enter the "insert #" for this review and it said it was incorrect (it wasn't) so had to enter it again. What is wrong with these people?

Larry

Update! They must have read my review (above). Immediately after the (above) was sent I received an e-m saying my phone was back ordered. Looks like I'm going to have a hard time from these people. I agree with those reviews saying that alltel's reps suck!

Bryan

great prepaid service. it is one of the best. actually, it is the best i have tried. i have had it for 2 years now. trashed the first phone and had to get a new one. of course, when i did it there was no activation fee. but still is the way to go. by far. i give it a 5 out of 5!

Mike

Prepaid phone was de-activated for lack of use. Was allowed to add twenty dollars to account but phone still would not work. Contacted so called customer service 4 time via email and 5 times by phone and always got the run around. Different answer every time I called. Once was told to go to Alltel store to fix problem. Went to store and they said no problem with phone it was activation problem. Store could not even get through to Customer service. Now I can't access anything, my phone number no longer exists and my twenty dollar credit dis-appeared.

Will

Excellent coverage area and service but I have one problem that occurs when I have talked for 60 minutes. The phone rings once and drops the call. I have a Kyocera Blade but I don't see any problem with the settings on the phone so I am assuming it is an Alltel thing. Is there something I can do to avoid this?

Mike P

I'll share my story from this past Sunday night; you can decide for yourself if my 1-star rating is warranted.

I was 1 hour away from home, on my way home b/c my wife was going into labor. I tried to call using my Alltel prepaid phone, only to get "Doo doo doo! Your call cannot be completed as dialed. Please try your call again." This is issue number 1: whenever I'm more than 30 minutes away from home, being unable to make a call happens at least as frequently as successful calls.

So I try again and again, and eventually I'm in range of another tower or something and I get prompted to double-dial. This is issue #2: double-dialing is required entirely too frequently. My last phone was with Virgin Mobile and I *never* had to double-dial. At least I've got the double-dial tones programmed into the phone for my home number.

Then I find out I have no money in my account. Issue #3: Alltel offers no advance warning when your account is running low. It will cut you off in the middle of a call without explanation; to find out the drop was due to your zero balance, you have to try another call.

Ok, so off I go to the pre-programmed number (#729) to add money to my account. I'm asked to double-dial again: "Please dial a 1 plus the 10-digit number you're trying to call." Hello, I'm only trying to dial YOUR 4-digit number. At this point I hung up. I tried again about 10 minutes later and (apparently having moved to a new tower again) was then able to call #729 without double-dialing and was able to replenish my account.

Now, if this were a one-time event I might be able to let it slide as a fluke. But this sort of thing happens almost every time I'm more than 30 miles or so from my home town. I'm living with it for now because I've got about $100 sunk in the phone & initiation charge, but if you're shopping for new service I'd highly recommend looking elsewhere.

shawanda

Alltel sucks!! I hate it.I only have had my samsung sch-u340 for 3 months. and while it was sitting on my computer desk it shut off, and will not come back on. I went to the alltel store and told them bout my problem, and they said yea we will fix it but we have to give u a loaner phone for $165.00. I was like hell no!! Tha phone only cost 20.00 what do i look like paying 200.00 for a loaner phone. so i asked the lady if she could just give me a new cell phone but the same one. she said she couldnt, they changed their prepaid policy and the only way i could do that was if i paid the activation fee and got a whole new phone number.but she said that she get it fixed for me and send it in to samsung but it will take 3 months. I talk on my phone everyday, I cant wait three months. I did love my alltel phone and the plan, but once I found out that they did not care about the prepaid people I ended up changing. samsung phones suck too try to stay away from them.

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May 17, 2008
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