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Prepaid Reviews

Boost Mobile Prepaid Cell Phones

Editor Rating

Overview

Boost Mobile targets the younger generation of prepaid cell phone users. Their main selling point is content, offering cheap or free mobile web, an array of downloads, and other services not typical of prepaid services.

Based in Irvine, California, Boost Mobile has been making a dent in the prepaid wireless industry since 2002.

Pros: These phones have a ton of features and downloadables. Boost offers a number of plans which can cater to almost all audiences. They operate on a nationwide iDEN network, which allows customers to use Nextel's walkie-talkie service.

Cons: Phones are a bit pricey compared to the rest of the prepaid marketplace.

Detailed Provider Information

Plans: Boost Mobile's pay-as-you-go plan offers service at 10 cents per minute all day, every day. The pay as you go plan also offers unlimited push to talk for one dollar per day, and wireless web available for 35 cents per day of use. The $1/day Chat Plan offers unlimited night minutes (9 p.m. to 7 a.m.) and unlimited mobile to mobile minutes. All other calls are 10 cents per minute. Unlimited mobile to mobile calls (to Sprint Nextel and Boost customers) and unlimited text messaging are included in the Chat Plan. As the name implies, there is a 1 dollar per day access fee. The Boost unlimited plan costs 50 dollars per month and comes with unlimited voice minutes, unlimited text, unlimited MMS, unlimited walkie-talkie, and unlimited mobile Web.


Customer Service: Customer service is available by phone (via a toll free number) or email (however, Boost states that email support may take up to 48 hours to respond to).


Credit Check: None


Contract: None


Payment Options: You can apply extra minutes to your phone via buying a refill card or charging your credit card and can be done by phone, online, at retail locations, certain supported ATMs, or automatically (based on scheduled charges).


Text and Picture Messaging: Text messaging is available on the pay-as-you-go plan at a cost of 10 cents per message to send and receive. Audio and picture messaging are both available for 25 cents, both to send and receive. The $1/Day Chat plan and the unlimited plan both offer unlimited text messaging. Audio and picture messaging are 25 cents each with the Chat plan, but included for free in the unlimited plan.


Data Plans: Web access is available with the pay-as-you-go and Chat plans for 35 cents per day. Mobile Web is included with the unlimited plan.


Downloadables: Ringtones, wallpapers, games, applications, etc are available for Boost Mobile phones.  Prices vary.


International Calling: International calling is available. Rates for international calls vary depending on the destination country.  Rates range from less than 40 cents per minute to over 15 dollars per minute. You will want to check the rates for the counties you may need to call before making calls to avoid a much bigger bill then you expected at the end of the month.


Roaming Charges: There are no roaming charges with Boost Mobile phones, except for Boost Unlimited. Roaming is included in the airtime at no extra cost. For Boost Unlimited, calls placed outside of the subscriber's local calling area are billed at 15 cents per minute.


Calling Features: Voicemail, and caller ID are available with the pay-as-you-go and Premium Plus plans. Those features, plus 3-way calling and call waiting are available with Boost Unlimited.


Activation Fee: There is no initial activation fee for new Boost Mobile users. However, there is a 10 dollar re-activation fee if service is terminated (by either the user or Boost Mobile).


Nationwide Long Distance: Long distance calls are charged the same as regular calls.


411 Calls: Yes, for $1.29 per call plus airtime.


Earliest Minute Expiration: You need to recharge your account every 90 days to stay active.  If you go inactive you have 60 days to recharge or your account is terminated.


911 Calls: Yes. 


Phones: Boost Mobile caters to the younger crowd who want feature-rich phones. As a result, all phones are color screen and have downloadable ringtones, PTT, and speakerphone.  Most of the models they offer are also flip phones.  In addition, camera, video, and MP3 phones are also available. The prices start at $29.99 and range up to $179.99.


Some Available Cell Models:


Motorola i335
Motorola Stature i9
Motorola i776
Motorola KRZR
Motorola w385 (shown)


Coverage Map: Coverage map for Boost Mobile


Activation Guide:
Boost Mobile activation guide


Latest News: News about Boost Mobile Prepaid

Average User Rating:
See the rest of the 251 Boost Mobile customer reviews
luther e burno
2009/07/03

boost mobile is fun to talk on.I like talk on everyday.

Julie
2009/07/02

We just recently got boost mobile after having had every cell phone company imaginable. We have yet to have any major problems with our phones, we recieve texts quickly, calls are ok (we don't recieve reception from any cell phone in our home). We have between 2 and 3 bars of reception in most parts of our home. the walkie talkie works great I was able to talk to my husband very clearly when he was at work (over an hour away from us).

I would reccomend people give it a try at $50 a month for unlimited everything it's worth it. We were paying almost double when we had phones with contracts and if we ever don't like the service than we just don't pay and we don't have to worry about any cancellation fees either.

Confused
2009/07/02

I went from a prepaid plan with alltel to boost because I needed a cheaper way to make calls and text. My phone was activated at a Radioshack in Springfield, MO at 3pm. It is now 5 am and I am still not able to send or recieve texts, the web doesn't work...can make calls fine but I don't want to spend $50 a month just to make calls and then pay another $30 so I can text..this is kinda annoying and now after reading all the posts I am a little nervous about my new service provider...

anonymous
2009/07/01

I just want to know why they even have a call center in Juarez. They don't do their jobs or don't know how. They just sit their in a chair and draw a damn check. All they do is screw up customers' accouts and/or their phones. They should just close the call center in Juarez.

Sarah
2009/06/30

I really like Boost. I switched from Verizon due to the price. I pay $50/month for unlimited everything. The service is good (even in my basement) and I get/send text messages without a problem or delay. --Elizabeth, NJ

Reese
2009/06/26

I am pissed off right now. My i425 boost phone NEVER has reception. My babygirl is with her nana for a week!(which is a long time for me) and when I try to call her or anyone for that matter my service is non exsistant or all I get are dropped calls. I can't hold a damn conversation for the life of me. At this point I HATE BOOST, to hell with the walkie talkie, nothing is worth it if you can't even hold ONE bar of service for more than 5 seconds! not to mention i too get text messages from days ago! and one i actually never received due to the network being down!!

John Doe
2009/06/24

Who ever wrote this article doesnt know boost runs on TWO networks Nextel (IDEN) and Sprint (CDMA). The Iden side is the one that has problems with txt messages. Thats because the network is above capacity and it creates problems with TXTs being sent. Also the IDEN side IE walkie talkie side has NO ROAMING its nationwide! The CDMA side has a home a calling and roaming. That is UNLESS youre on the nationwide plan. The plans are 50 dollars NO TAX FOR WALKIE TALKIE PHONES ONLY! The CDMA side has 4 plans 50 dollar talk, 60 dollar talk and txt, and the 70 dollar talk, txt and web plan ALL THESE PLANS PAY TAXES. There is one other plan thats NOT ADVERTISED DUE TO NEW ACTIVATAIONS DONT GET DUE TO CUSTOMERS HAVE TO PAY THERE FIRST MONTH BILL BEFORE THE QUALIFY FOR THIS PLAN. Its SIMILAR to the 50 dollar plan for walkie talkie phones BUT THIS PLAN PAYS TAXES ALSO and it has NATIONWIDE SERVICE

Ron
2009/06/21

Extremely cheap phone (i270) $50 up-front; terrible battery life; hard to edit saved numbers; makes phantom calls; 50% of incoming calls don't go thru "subscriber is being located"; acccount money forfeited when you cancel.

janeffer
2009/06/20

i like the touch screamm its awsome my phone is from metro pcs i have a samsug i want a touch scream its 349 so like 350 dollers

Joni
2009/06/18

For the most part i love my phone and the rate, had Verizon for years, but the cost just became ridiculous. My complaint is that I can't seem to receive text msgs. 4rm Verizon #'s and when im talking to ppl who have Boost as well calls seem to go in and out all the time.

fair
2009/06/14

good out side not bad inside i never had a promble out side and only 1 droped call inside walki is good but texting is some times slow but great others im getting the unlimited plan soon

Somebody else ripped off by Boost
2009/06/13

I previously had Sprint with good service in my area, but too expensive. I searched on the internet and found Boost Unlimited $50. I looked at the coverage map. The coverage map does not have specific cities and no way to enter your zip code.
I went to the Boost Mobile store, thinking that would be best rather than purchase online. I wasted $191 for a Motorola Clutch i465 and service. I told the Boost retailer the city and zip code.
When I got to my home I had no service so, I immediately called Boost. They said "There is no service in your area". I responded, "Thats why I am calling",then I requested service to be discontinue and refund. Boost said, "NO REFUNDS on service". Now I bet the retailer is not going to give me a refund on the phone.
NEW MOTOROLA CLUTCH i465 PHONE FOR SALE.

Olga
2009/06/12

Boost is no good! A big "Boo" for Boost! Boost busted me with his poor bad service... Way too many "No service " days...I can wait to get another provider. In 2009 with all the technology,apart from Verizon ,there have to be something better than Boost ...any suggestions?
Olga in the 33563 zip code, Florida

NO BOOST
2009/06/12

boost mobile is crap mobile...
some service you got, get a job jose!!

shanicua
2009/06/12

Boost wetback mobile, you suck, I'm going to T-Mobile.....

MR BLACK
2009/06/12

F+U+C+K BOOST AND ALL THE CALL AGENTS....I'M GOING WITH T-MOBILE

Guyner
2009/06/12

I have only one thing to say! Please No More Blacks!!!!!!
I still have to work there, I really hate blacks, no one can understand what they are talking about, for real, at least try to talk like normal people, and stop calling to get credit for just about anything, come on, if you don’t like the service go to some other phone company, I’m working at the Tijuana call center, of course we tell you we are in Los Angeles. But any way, Please No More Niggers, or at least Niggers that can pay the service, Ok? Thank you………

PS: I don’t care what you say, I’m not going to check on any comments, so don’t waist your time calling me names and stuff….bye, bye….

John
2009/06/12

This is to that guy named Pedro: I couldn’t agree with you more!

I’m always calling to that 611 crap, and I always get some Mexican guy who can’t understand what I’m saying, once one of them forgot to turn his microphone off and I herd him calling me things, in Spanish, something like: penshi, pooto, stupid gooero, and saying that I should shut up and pay. When I said “what” he said ‘huu” and then mute the microphone. I know a Mexican, and I ask him about those words, well I was disappointed to know I was offended even when I was acting nice to that guy, putting up with his bad accent and all. So after that a got my service back to T Mobile, at least these guys are in the US, and if they do something to my money I can get them, un like with boost.

Steve
2009/06/11

I'm on a $1/day plan. I don't "chirp". I use my phone mainly for texting as it is the way my friends and I communicate most times. I can limit most of my voice calls to after 9 p.m.(free)and when I can't, 10 cent/min works well enough.
Where I ran into problems and the reason I am looking to change service, is back in march 09 I started getting charged $6.99/month for some service I never subscribed to.

I called customer service after checking my balance and I noticed it was wrong. I was told that the charge was for a service from an outside vender. They couldn't tell me what the service was or who the outside vender charging was. They did credit my account $6.99, told me that the service was discontinued and appologized for my trouble.

I was charged $6.99 again in Apr and May. I called both times and was told that they were diconnecting the service and I wouldn't get charged again however, since they credited me the first month they couldn't/wouldn't return the $6.99 to my account.

When I talked to them in May and tried to get a credit they told me that they had told me exactly what to do to get rid of the service which they hadn't, and couldn't refund my money.

Funny how they could've told me how to get rid of the service when they still couldn't tell me who vender was or what "service" I was recieving.

I gave them the benefit of the doubt and sucked it up only to be charged $6.99 again in Jun 09.

I called again and this time I was transfered to tech support. I believe I got somewhere with these people. They told me what the service was (some celeb/sports news alert)and gave me instructions on how to discontinue it. They even gave me the $6.99 from June.

I'm still out $13.98 and not sure I want to trust them and stay another month.

dakstoo
2009/06/11

I had Nextel service for over 3 yrs before moving my service to Boost, so I know that there was some service/coverage issues but that is to be expected with all providers.

One of the reasons I have the Boost service was to get rid of my landline. It did take almost a week to port my number to Boost, it only took a couple of minutes to do my cell phone. Customer service took longer than normal but I was happy with the service.

The $50 unlimited plan is a little more than what I was paying for my Nextel but my seldom used landline number is 10 cents/min and only costs me $10 for 90 days.

One of the best features about Boost is if you have a Nextel Iden phone, all you have to buy is a starter kit for $20 and you get $10 of service.

David
2009/06/10

I switch from MetroPCS to Boostmobile, because I love the Nextel DC. I have had the i776 for almost 1 week now, and I'm not very satisfied with the phone and service. The DC speaker sounds like your under the weather. The texting is not as easy as my samsung. The coverage is fine, also the DC is awesome, but the one thing I am not happy with is Tech support is not very knowledgeable. They could have just been honest with me about the problem with their texting service, but NO I had to find out on the web. So yeah that's the one thing I use mostly next to DC and it takes hours to receive text. If I text myself from the phone, it some how triggers the rest of the text messages and then I get 8 text messages that was send hours ago. Please fix the text messaging network iDen, whatever but too late I switch to a different phone. So the moral of the story is do not get the i776

Dana
2009/06/03

I just got my Boost and was paying over $90 for my Cricket unlimited service. My phone from them was horrible and got hot every time I used it. As far as my Boost phone I like it so far, customer service was quick pick up less than three minutes but the accents were hard to understand. But I am from New Jersey so fast talkng and accents are something I am used to. As far as the ringtones already on the phone they are horrible and I had to buy mine. There was a wide selection of ringtones to choose from and they didn't cost much. I love the chirp feature and this phone is louder than my last prepaid phone. I got some cool skins and really like my phone. Also works with my Bluetooth. I am saving $40 a month now. Yay! So all that said I like my new phone and the extra $40 a month in my pocket.

BOOST_SUCKS!
2009/06/03

-1 is rating I give Boost Mobile due Consistantly dropped calls, hours to days delay in text messaging, and ineffective support processes. DON'T WASTE YOUR MONEY OR PATIENCE ON BOOST SERVICE.

Ripped off
2009/06/03

I was going to switch from Sprint to Boost in the later part of May . I was even a little excited since I could use my Nextel phone and just buy a Boost sim card . I Called up the sales department and ordered a sim card and was given a confirmation number and then paid an extra $5 to have it next day to me. That was on the 26th of May I did not receive my sim card next day or even three days. After calling and being repeatably told I had no order placed with them I went to my bank and filed "Penalty of Purgery" Papers against them.

zane
2009/05/27

Booo !

Carter
2009/05/27

Give me my money back

wayne
2009/05/27

Bulll shit as mobile

Pedro
2009/05/26

Ok, Listen to me you all, I WORKED for boost mobile once, I’m a Mexican wetback, and I must say that you all are being trick, yes, because Boost, Nextel and Sprint are and will be the same company, the customer service center is in Juarez Mexico, and guess what, all the people that work in there are Mexican deportees, in many cases, criminals, who have left the U.S. because they ware wanted for murder, some are drug smugglers, and others well, why waste more on that, the thing is very simple, some guys that work in there, can steal your credit card number, and guess what, you, your self are giving them the info that they need to commit fraud, ever wonder were is your money going some time?.... I never like that job, is very stressing, I always got the annoying calls from those Negros, always asking for free credit, dam it, guys, if you don’t have money to support a dumb cell phone, why the hell do you go and buy one?? Or steal one? Please!! Just go to the 7 eleven and use the coin phone, don’t beg for credit, you look so African poor, and also, please learn to talk, some times nobody understood what you ware talking about. If you are going to beg, at least do it in a decent way.

A yes, and those stupid redneck’s, you guys can’t even download a simple ring tone.
You guys are so stupid, and yet you ask to talk to someone who speaks real English?
Well I have news for you duds, they are all Mexicans, yap, you got it. You guys don’t
Know how we laugh of you, making jokes of you throwing you fingers and stuff.
So be careful don’t make the call agents angry because they can really do something to your life style, remember that they have your name, address, phone number, social security number, tax id number, credit card number, debit card number and all of your passwords, pass codes, and so on, and on, and on. Don’t waste your time trying to take them to justice, remember, they are in Mexico…………

ROBYN
2009/05/25

Unless you have one of the expensive phones, you can't do a whole lot. The only reason I have Boost instead of Sprint/Nextel is because the plans w/ contracts are twice what I pay for boost. For 2 lines through Boost, I pay $100 unlimited. For a contract I would pay $189 + tax unlimited. But the phones suck. You can't get free ringtones or wallpapers at all. You have to pay for them. The phones aren't compatable with any of the free ringtone sites. The web doesn't work all that well. I wish they had an unlimited plan on contract for the same price I pay now.

Conrado
2009/05/24

My phone is the i855e and it is not working were do i send it to get it fixed because it does not want to turn on

Patrick
2009/05/23

I've been contiplating getting a boost phone for a while so I come on these sites to read the reviews to get an Idea what I'm getting into. As I suspected there's some who will always love it and some who will always hate it no matter the product. recently my cousins decided to purchase a boost mobile and ask me to activate it for him I had no problem at all with customer service so I don't know why there's so many bad review; of course I waited for 5 minutes but tell me what other phone company dont make u wait. I've been with all of them AT&T/Cingular, sprint, Virgin Mobile/Helio, Verizon, Tmobile and there customer service sucks (except for Tmobile) I do not have boost mobile but base on my cousins assessment it seems like a pretty good deal, I figure it like this there's no contract if the phone and the service dont work for you, just cancel it and you don't have to pay a fee like the other companies. I'm about to cancel my contract now and i will have to pay $200... I pay $200 and up a month anyway for my "$99" unlimited service with Helio, I will gladly pay that to see if the service work for me cause in the long run I will save money just trying it. I gave the rating 3 stars because i havent purchase it yet. base on these reviews it make the decision more complicated so I will decide for myself...One more thing if its a phone problem you have it can be return with in 30 days...Also I don't work for BOOST Mobile or any other phone companies so this is just my opinion. From another customer getting swindled by every phone company in this country just like you.

melissa
2009/05/21

Im completely torn. i want to get boost mobile because its so cheap but all i do is text. so idk if its a good idea to switch from at&t paying 180 a month... or go with boost mobile at 100 a month for me and my fiancee

Colin
2009/05/20

Umm, Danielle, the girl who was complaining about "old numbers"... are you retarded? I don't know if you realize this, but the base-10 number system goes from 0 to 9, and a telephone number consists of a total of 10 digits in the US, and since each telephone number consists of 10 of the digits ranging from 0 to 9, that would mean that they would only have X ammount of telephone numbers available. So please accept my apology from the entire from the entire telecommunications industry for not being able to make up new numbers just to satisfy your need to always get what's convenient to you. And as a rep for a Boost affiliate (*cough, not Run) I can personally vouch for the fact that 99% of the time someone gets roytally f****d in the a*s with their billing it happened only because they thought they would be soo smart and find a way to not pay what everyone else has to, but you reep what you sow, my friends. Oh, and one thing that I find hilarious about Sprint is that they put more faith in subcontracted employees than their own! So, while whatever 17 year old they decided to throw a black polo on, show a video, and wish the best of luck doesn't have access to any type of billing system that actually matters, I do. And there is good reason for this, as the problems that aren't your own fault start at the store, where evidently no one ever taught anyone how to activate a phone (not kidding!). For example:
Joe Customer: "Yeah, I just got this phone yesterday and it's not working."
Me: "Ok, well, can I ask where you got the phone?"
Joe Customer: "Yeah, the Sprint store!"
Me: "Well, there's your problem."

Yes, I know that programming that second number into the phone a surprising challenge (even thought it will sometimes even match your "old number" [again, Dannielle, sorry about math]), but it just saves me so much time when someone can actually show some level of compitency on either end... just sayin.

Rashall Jones
2009/05/20

I want to know how I can Get a free phone with a plan every month.

keith
2009/05/19

i am the one that wants the three way calling to work do you know how to get it to work i ahve the unlimited plan and the i776 phone how can i get three way to work email me if you know gotnitro93@yahoo.com

keith
2009/05/19

do any of you know how to get three way calling to work on the i776 phone with boost mobile and i have the unlimited plan and the thing says it has three way calling how do i get it to work email me on how to do it

Notrebooster
2009/05/16

I purchased the i335 phone and Boost Mobile unlimited plan at my local Radio Shack on April 20th, primarily for the unlimited text, which I need to use frequently when at work. I also planned to use the phone for occasional long distance phone calls. After purchasing and activating my phone on-line and waiting for 3 days for the phone to activate with no success I called customer care (it should be called customer we don't care) they finally managed to activate my phone. After using it (or attempting to use it) for several days I found that text messaging is a joke. Incoming text often NEVER arrive, the text that do arrive average 47 minutes to several hours to arrive. Long distance service is terrible my calls are always dropped,.Yes calls are "unlimited" but it is extremely annoying to have to call someone 3 or 5 times in an attempt to complete a simple conversation.

I called customer care to complain about the text messaging and the long distance issues and was told they were well aware of both of the issues. I was told that they were sorry, in fact very sorry but the popularity of their unlimited plan had strained their network. The rep informed me that my complaint about texting had been a major issue for 2 months and that they were working on resolving that issue and hoped to have it fixed in May.

I don't think they should have been advertising unlimited text and pushing unlimited text when they knew it wasn't working properly for 2 months prior to my phone purchase. I was then told that the issue with long distance call dropping was an issue they'd began to note in "certain areas" and how sorry they are. I was told that it started as a small problem but that the problem seems to be expanding in "certain areas".

The rep then walked me through various setting resets before sending me a text, which took 6 minutes to arrive to me (only text I ever received in under 40 minutes), he then said my phone was fixed and that they hoped to improve their text service. He said that they had people working on that and I should see improvement. in May.

After failing to receive text messages for the following 2 or 3 days, I had 3 friends text me test text, 2 of the text never arrived and the 3rd took 1 hour and 14 minutes to appear in my inbox. I called customer care again and was walked through another series of resets and once again told how very sorry they are and that they understand there is a problem and they know that it is frustrating..etc..

May arrived and texting was still not working in anything close to the expected fashion so I called customer care again to request a refund of the unused portion of my unlimited payment and was told they have a no refunds policy and how sorry they are that I am not happy with my service, they also always make sure to tell me the quick keypresses to use to Reboost my phone, which is very annoying when you are attempting to explain that your phone does not work for what you purchased it for. This time I asked to speak to a supervisor and was evidently transfered not to a supervisor but to another rep who listened to me for awhile and then told me she was not a supervisor. I was told there was no supervisor available,. I asked for the phone number for a supervisor and was told I could leave a message at the Boost website. I said I would stay on the line or call Customer Care back over and over until one could be located, suddenly there was a supervisor available. After explaining the issues to the supervisor I was told again how very sorry they were and that, yes there are text messaging issues and they are working to resolve them. Her excuse for the issues is that Boost had NO idea how popular their unlimited plan would be and that all of the new unlimited users are the reason there are issues. I was told I can not have any portion of my $50 refunded. They have a strict NO refund policy but I was "given" a $15 credit, which really only served to infuriated me. Great I have $15 to use on a phone that I can't use for phone calls or text. Wonderful, great customer care there! At this point all I want to do is to return my phone and get a refund. I don't want to use the phone, I DO NOT want to be a Boost customer.

I attempted to return the phone to Radio Shack and was told I can exchange it for a new same model phone. I generally spend several hundred dollars a year at my local Radio Shack, I will no longer be shopping there. Boost Mobile is still advertising their "wonderful" unlimited plan and signing up more people, so I imagine the problems will get worse and not better. I feel duped and ripped off by both Boost Mobile and by Radio Shack.

Last evening I tried (one last attempt) to use the phone for a long distance call, 10 minute conversation and 3 times I was dropped. I then had 2 friends send me text, neither of which has arrived after 15 hours. I sent myself a text and it arrived after 42 minutes. Today is May 16th and text and the long distance issues have obvioulsy not been resolved.

I would strongly suggest that at this time no one sign up for Boost Mobile Unlimited if you want, need or expect to use your phone for phone calls and/or text messaging.

I don't think my expectations were too high. I wasn't interested in bells and whistles, just wanted a cell phone on which I can make phone calls and send and receive text messages. Text messaging is supposed to be a quick form of communication. A cell service on which text never arrive or take longer than a few minutes to arrive is of no use to me at my job or at home. My initial $50 of unlimited service runs out on May 2oth. I will not be Reboosting.

I have purchased a new Virgin Mobile pay as you go phone. Virgin Mobile is the cell carrier I'd used for 2 years before switching to Boost and never had issues with phone calls or text messaging except for a delayed text on the day that Obama was inaugurated which was understandable. I hope that Virgin Mobiles new unlimited plan won't degrade their up to this point very solid and excellent service.

I wish my Boost Motorola i335 had a flashlight feature because at least then I'd have something minimally useful for my over $100 expenditure.

Vlad
2009/05/16

>>> Try using Nextel iden phones (most are very cheap at ebay) instead of Boost mobile phone! <<<

Coker
2009/05/13

Well i'm not a boost mobile, customer, but i'm a boost mobile reb. well in my opinion, boost mobile is a good company, but there are some probles with the network or phone that can be fix very easy, for example if the accout was interrupted your wakie will or might not work, all you need to due is wait 20.00 mins turn it off and on. due not insert a nextell sim on a boost your going to get enter special code now. that code does not exsist you need to wait until the phone says enter special code now and turn it of for 20 mins. (with a boost sim).

Kennedy
2009/05/12

Had phone for four days now. Text and web not working. Calls go thru sometimes and sometimes they dont. Called customer service, lady was friendly enough, had me shut phone off and she reset it. Web then worked fine but still not able to receive texts.
Used to have a Tracphone, always received texts right away and never had a call not to go through. Only reason why I switched was because the minutes were expensive (60 for $19.99). At this point however, I am thinking about switching back. Boost service is very disappointing. Thought I was getting such a deal by only paying $50 unlimited use, but what's the point if your texts nor your calls go through!

Jamie
2009/05/05

YOU ARE NOT SAFE WITH BOOST.
After requesting my number be changed the representative was "nice enough" to call me for a date. YUCK!!!

john
2009/05/04

Bad customer service and coverage

Chip
2009/05/02

Was a 4+ year steady Boost customer. Had to end it!
The past 7 months of service has been VERY,VERY poor. Between poor service and terrible customer support, it was no longer worth the cost. ( Tucson, AZ)
Dropped calls were happening on a regular basis. Full signal strength ( signal bars) on screen and repeated "NO SERVICE" on screen. Dial calls and get messages that my call is unable to be completed. Digital audio distortion on phone calls on a regular basis. Voicemail message indications suddenly occur with never a ringing of the phone.
Distorted voicemail messages. And other issues.
Calls to Boost customer support were more often than NOT an ENJOYABLE experience.. The "techs" were usually HARD to understand (accents) and usually reading a script..Only had 1 really positive experience with an understanding lady. The common and only answer I would get would be the favorite phrase "Your phone/handset needs an update..." Follow there directions and same issues. Ask for a manager, put on hold...and get "accidentally hung up" on. Promise "we will call you back" NEVER. Everytime I called in they would claim this is the first time I ever called in about this issue. Never seemed to keep records of previous calls ( or just lying). When I upgraded to the i776 handset, It took 3 tries before I got one that worked!! Great quality control. ( 1-No display, 1-would not dial out at all and 1- would not read sim card) Had a customer service rep tell me that I would be better off getting the new $299.00 i9 phone, yeah right. NOT a chance to get get burned again! I never felt that they, Boost customer support were really concerned. I had an issue with a ReBoost card and was treated poorly. After 2 more calls I was offered a whopping $5.00 credit over a lost $20.00 in there system. I had enough after 4 years, it seems they are losing there way.. I found another carrier..Bye bye Boost it was good when worked..I need reliability and GOOD customer support..Something that has GONE MISSING!!

edgar
2009/05/01

This is to the idiot that would not give his number. Asking the number is not an invasion of privacy. In fact although you speak of company policy no one has to give any information to a Cr,( boost's term for their call center people.) Giving your phone number gives access to the first level information associated with your SIM (subscriber identification module) and to the IMEI( international mobile equipment identifier) initially to see if there are any disconnections, or god forbid you bought a used blackberry, or other phone which has better features from nextel, but are incompatible or just plain won't work because they are stolen and dead because they are block by nextel to keep in legal agreement with their insurance servicer or even worse stolen from a government agency sold to a dishonest dealer for seriously over priced resale. Secondly the real technicians for boost are actually employees of Sprint who get more money making sure that everything for sprint works better. Also with access to your account (found with your phone number) they have a chance to reset remotely all the things you have programmed in your phone such as call filters because your drug dealing friend who gave you the phone didn't want boost accessing your GPS which they can't anyway. and still doesn't keep the cops from locating where you are but only with in 20 feet. So yeah keep your privacy and your phone number, and get no service. That will show all of the offshore non native English speakers happy, while you get no service and have to keep paying money and time to figure out what is up. That with out a doubt shows that you are light years more savvy than those poor dumb slubs that get paid 3/day in the Philippines to try to help you, while Boost makes millions on you and funnels the money out of the country. Bravo, intelligentsia at work, you are so much more tech savvy than they are.

Evie
2009/05/01

I cant download a ringtone that will work for anything! it keeps saying unsupported.

Frances Seiler
2009/05/01

cannot get payment by telephone to work

John Kyriacou
2009/04/29

I love my boost unlimited! I bought a $30 Nextel Blackberry 7510 on Ebay and slipped in a SIM chip from a $30 cheap boost phone. I get unlimited mobile web with the unlimited plan. Blackberry messaging doesn't work but I get to Gmail, facebook and myspace on the mobile web just fine! Its an awesome workaround!

Karl Dorman
2009/04/28

I Live in Tacoma, WA. The service here is great! I love Boost Mobile. All the people who ever had a bad experience with Boost Mobile are Gay. You need to be put into a different dimension. You do not need to be on planet earth. Boost Mobile is and always will be the best. Maybe it's your brain that has a problem getting a connection, have you ever thought of that, or do you ever think at all?

Steve
2009/04/28

had the phone now for a few months, the pricing is good but the coverage sucks and i never get text messages correctly or their out of order. if you could get good coverage then great go for it. also for the price i paid for the phone i would have thought its features would be better but they are unimpressive

MOE
2009/04/27

Before you make your decision to be with boost mobile there are a few things you should know.
1. The service can be unreliable at times. I have had boost for 5 months now and out of those 5 months there were about 4 days I was not able to use the phone or internet due to the server being down. If I was not only paying $50 a month for unlimited calls texts and internet as well as the DC i would be upset but it is such a great deal i can live with a day once a month without service.
2. The Text messaging is unpredictable. I would have to say the texts come in and go out like they are supose to 70% of the time. But the other 30% you might get a text someone sent you 2 days later.. Or you might get the same text 4 times in a row. And you also have to download some texts others pop up right away. I use texting alot so this can get annoying but again for $50 a month I cant be too picky. If it bothered me that much I can go pay $120 a month and get flawless texting and phone service with another company.
3. The phones boost offers are crap. I know it and everyone who has boost knows it. But nextel phones are a little bit better. So what i have done to get the most for my money is I have purchased a Nextel Blackberry. I then realized only the phone and DC worked becasue you need a BB data plan to use blackberry internet and so forth. But wat i did was downloaded opera mini(a web browser) that worked with Boost internet and it suprisingly worked great. With my stupid boost phone the internet took so long it wasnt even worth going on. Now im checking my emails going on facebook playing poker all from my blackberry.
4.ALL IN ALL again i am paying $50 a month but i am making the most out of it. I am very satisfied with everything from boost.

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July 04, 2009
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