Joy

{ 06/10/2013 }

Iv had boost pre pd for over6yrs mainly for the price, at the time the srvc was tollerable/to satisfactory" sadly for me their srvc & customer support bas fallen rapidly &after spending nearly $170.00 on a samsung seek thinking foolishly it wuld last at least 4yrs it begin to loop after other probs & i contacted fcc who were great n helping me with sprint, i did hav a helpful sprint person helping me who replaced my phone with this "samsung galexy prevail" began baving maj. Probs w/it soon as i turned it on, the lock, the battary was oso hot pnly after 30mln of just being on! The key brd well its an issue all its own!, so boost is now sending me out another replcmnt phone to replace this scratcbed up stain spilled probmatic phn i just rcvd a cupl dys ago; honestly im tired & disliking these easily disfunctional exspensive pc's of "?!" & can find better ways2waist&spend my hard earned $. God help us.isaia

Carol

{ 06/06/2013 }

THEY ARE TERRIBLE. I would definately stay away from Boost! Their customer service and billing is terrible. I signed up for their auto reboost billing but when I changed my credit card number they continued to charge my old card, even though my account information was up to date. Then they would discontinue my service because the payment did not go through! At that point they considered the payment late so the "shrinkage" billing that they advertise never happened because of their billing errors. The final straw is the double billing last month. I discontinued the automatic billing for several months and started it up again hoping this would fix the billing issues. Nope - they again stated they were going to bill the old card so I made a payment on line. Final straw - this time they did bill the correct card and also processed my on line payment. They won't refund the extra payment because they have a no refund policy! And the supervisor I was talking to hung up on me when I asked his name!

Mollie Flynn

{ 05/24/2013 }

At first this seemed to be a good thing. The service was good, and I had no trouble with getting a signal. Now as I am nearing my fifth month, I can't hardly get a signal anywhere. I can have 3G and full bars, and I try to get on a web-site and it loses strength and I am not able to access anything!!! What is going on? I have my suspicions but I will not say right now. Can u help me out with this. Thank You...

omg

{ 05/15/2013 }

my wife just bought and activated her phone and already having issues! first is that she cant even make a phone call or recieve a call cause it says no fundd in the acct. she just got done paying the $55. second was calling tec support which twice hung up on her and then said we have to contact costumer service which was closed for the day so there nothing they can do until tomorrow. my wife dang near threw the house phone through the coffee table as pissed as she was. we switched from cricket which we had to eat $210 and thought boost was worth it. but so far its not. Its only been maybe 3 hrs. i feel calling the turko files or filing a criminal charge against them for miss repesentation and anything else i can gather out of all the "thieft" going down i read in the other reviews. come on boost get your act together

Penny Duff

{ 05/13/2013 }

I had them for 11 days--11 days from hell. The phone was garbage, customer service was useless, and their website singularly unhelpful. E.g., to find out how to port a phone # with them, you have to go 3 layers deep in the site and work very hard to find the info. Even though I was not yelling or using profanity, Customer RETENTION hung up on me. OMG, this company is awful. Remember too that this company and Virgin Mobile are one in the same.

Allan

{ 04/25/2013 }

As has already been said , you get what you pay for. I spent almost five days in Rhinebeck , NY last week and could not get service. I was there last year and I had no problem getting service with my Verizon account. Today ,I was twenty mies from my home and couldn't get adequate service. The lure of unlimited everything was what got me to try Boost, but I guess I'll have to pay the man if I want a phone that actually works,

kate

{ 04/19/2013 }

If there was a -0 rating that would be mine. When my phone/plan was purchased the coverage area (of course)shows we are covered all around the city. The phone did not work. We fought a 2 day and over 6 hours on the phone battle and when the phone was finally activated we discovered that, while the coverage map includes our area, I don't get any service at my house!! The guy at the store said he was sorry he could do nothing about it and couldn't refund my phone/plan. I don't have a land line & now if I receive a call at home I have to stand at the kitchen window to be able to take the call. Sometimes it won't even ring. Recently I received a text stating the address to my account has been changed and contact them if this was a mistake. It was a mistake but I can't get through to anyone! I've contacted automated support that's ALL I get from the # on the website(how we EVER got an actual person when we were trying to activate I cannot remember other than it took days to do so.) There seem to be no automated options to check/change my address. I cannot get an actual person to verify correct information. These guys suck! I rarely ever use that word but there is no other adjective that adequately describes my experience with them - well there are but they're worse. I wish I'd never gotten this phone or switched to Boost!
Unfortunately, they have a strong, positive review so I don't even know how to go about finding a better carrier. I don't know who would give them a good review since I only run into people who run when they hear the name Boost.

Lisa

{ 04/01/2013 }

Boost took money out of my account by mistake and would not return it! I missed work and was on the phone with these people for over 7 hours. I talked to 4 different countries and most of them didn't speak English where I could understand them. I had to get my credit card company involved and they finally took care of it. Also my phone has broken 3 different times and I was without one for 3 weeks at a time..I was also charged for the time I didn't have my phone! They replaced my brand new phone with a piece of junk. Scratches and dents all over it. It broke for the 4th time after I had it back only a month and I was told it was out of warranty! By only 2 weeks. Saving all the money in the world isn't reason enough to deal with such turmoil!!

rod

{ 03/28/2013 }

good service in my area and the new lte zte force phone is awesome alot better than some of my old phones do your research before you buy boost wont work everywhere and yes they do have a cap on the data 2.5gb is enough for just about anyone

Billy Roberts

{ 03/21/2013 }

I have been a boost mobile for years and I recently added the hotspot service to my phone it was told to me that I would have unlimeted access so I bought a new phone and changed my plan they did not tell me that when I used it more than 2.5g they would cut my internet speed down so slow that it is not anygood to me I paid for unlimeted access and got cheated so now I get service somewhere else thankyou boost for telling me one thing and when you got my money doing another

EDWARD

{ 03/19/2013 }

IT SEEM THAT MANY PEOPLE ARE LYING. ALL MY FRIEND AND FAMILY MEMBERS THAT USE BOOSTMOBILE HAVE RECEIVE THE TEXT TO CHANGE TO CDMA SERVICES. ALSO IN THOSE TEXT IS A PROMOTION TO RECEIVE A FREE PHONE IN ANY BOOSTMOBILE AUTHORIZED STORE. I THINK OF YOU ARE LYING OR BLAMING THE FAULT ON THE COMPANY

Brian

{ 03/10/2013 }

I am quite satisfied with Boost mobile prepaid. They don't have as good coverage as Verizon, so there are quite a few places my cell phone is dead while my son's phone is fine.

My biggest complaint is their accounting system - very confusing. I don't want to go on their auto paid, and they have some kind of a 2 step payment structure. First you supposedly put money into your account, and then, either you have to transfer, or they do this for you - not clear, as your payment on the due date. I was told by tech support that this is an advanced deposit just to secure funds, but what for? My credit card is already charged!

Nicole

{ 03/07/2013 }

DONT EVER GO TO BOOST!!!!! u will regret it! i activated my acount paid my 50 to get service... and then they told me the tower by my house has been down for 2 months and is not sure of when it will be fixed... when i asked for my money back (remember... not used any services) they transfered me for 2 hrs back and forth... finally they told me they do not give refunds... i paid 50 for nothing but a headache... how can such a big company be such scammers??????

Boosted

{ 02/27/2013 }

Had Boost for a couple of years now. Used to be they were the best prepaid, but not anymore. Phone choices are finally better, but waaaaaaay overpriced.

Anyway, the final straw for me dumping them was when $5 disappeared from my account.

I enrolled in auto-boost about 9 months ago. I had a $9 balance in my account at the time, and thought that they'd use that first, then bill my credit card for the balance. Wrong. So, I've had this $9 balance for like a year. But then all of the sudden 2 weeks ago I logged into my account to change my PIN and now my balance is only $4. Hmmmm...I checked my account activity and I called Boost, there's been no charges to my account for over 2 years.....but there system says I only have $4 in my account and there's nothing I can do....But, unknown to Boost, I took a screen capture of my account page 4 weeks ago when I switched handsets, and, it proves that I had the $9 balance. I don't really care about the $5, but, either someone from Boost is embezzling money from customer's account without their knowledge, or, Boost is in on it themselves. Think about it--if Boost quietly deducted $3 a mo from every one of their customer's accounts that's a LOT of money, and how many people would really notice?

Bottom line--I don't trust them anymore and I'm not giving them a single penny of my money!

Sick&Tired

{ 02/18/2013 }

I finally had to switch carriers after years with them. I liked the Pay as you go plan @ .10 cents a minute. In Nov my rate was raised to .25 so I called Customer service and was told I had to replace my phone, but they would send me a phone... Well they sent me an android phone that doesn't work on the Pay as you go plan.. Customer service said yes it will and ported my number to the new phone. Wrong the price now jumped up to 2.00 per day and they could not switch back to my old phone. I asked if this plan had an expiration date like my old plan and they told me no as long as I had 2.00 everything was good.. Wrong on the 18th my $70.00 balance went to 0 because I didn't add money before the expiration date. After I complained again to customer service they returned 55.00 for 1 month service which allowed me time to find a new service...In Less than 1 month they wiped out my account with over $110.00 in it. The account sits there with .02 cents in it restricted so I can't port the number or close the account without adding more money. I have wrote off this experience as a bad mistake. I'm just glad I didn't have automatic re-boost working or it would have been worse.. Sorry but I will never recommend Boost Mobile again. Customer service will tell you anything but they don't stand behind anything they say...

J Glass

{ 02/16/2013 }

I attempted to activate my (1st) phone but according to Boost, my "financial institution" denied my request and that I needed to contact them. Of course, this was late Friday so I could not contact my bank until Monday at which time I was shown where the bank okayed the $107 I was willing to pay, three times and all three times Boost canceled the request!!! I certainly was not sure what THAT was all aobut when I learned what had happened, however I had eventually used my credit card which was accepted. Then when I tried to activate I got an error message and advised I needed to contact Customer Service, I ended up with Customer Service and an Error 6 message and passed along to three different people over a three hour period, having to explain to each one the same story each time. At the end of this time, I still could not call out, and the one time I managed to call out, the receiving party could not hear me. I had been assured that they were passing this on to the technical service and I would be contacted within 24 hours. Of course, this did not happen, so I called again. After being passed along to five different people, I still did not have service, so I requested to be able to return this phone and purchase a more expensive one. As I do not and did not require all the bells and whistles, it seemed the appropriate one, however I got a return authorization and purchased a more expensive model. This phone would not activate either - showing the dreaded Error Six!!! I went through five more Customer Service people, only two of whom spoke English well and of course, had to tell my story to each and every one. This call took over three hours and one of the suggestions was that I might have to go outside to make or receive a call!!!! Our projected low was 35 degrees. I am 76 and really did not feel this was an approriate situation for me. Finally, the last person (number six of the day) explained that I needed to just let it "sit" for a few hours and it would work itself out!. I waited, and then tried five calls to people withing five minutes of my home and got the message "Call cannot be completed - out of range"!!!
As I had no problem with my inexpensive, five year old Tracfone, I was, needless to say, annoyed. So I called back and explained I was done! Please give me a return authority number so that I could return the phone and get a refund. I was told that I had "used the service, so I owed money" (no call had been completed satisfactorily) and that I could not return the phone for refund. Silly buggers did not know that I had the direct number to the shipping and return department, which was the only department where I felt I spoke to an intelligent individual. I called the number, got an "RA" number and this morning we returned the second phone. I am sure I will not get a refund of my $50 payment even though I never got a completed call through to my satisfaction, but I feel sure that I will be refunded the cost of the second phone - however retunds take at lease six to eight weeks!!! if you plan to use your phone to call people and expect to be heard, or call within a five or six mile radius and expect to be connected, you might consider going with another company. Sadly I was TRYING to be a customer - trying to be able to use a Boost plan, WANTED to do so!!! I have had Tracfone for five years and NEVER had this sort of problem.

Man

{ 02/12/2013 }

The old saying "you get what you pay for" Is very true indeed. Shinkage in bill and in phone service quality. Technology,and price don't mean a thing if you cant hold a simple conversation on your phone. The most important thing with a phone is to be able to talk on it. Constant dropped calls is a gross understatement. Voice messages, but phone never rang. Text 2hrs later. Not to mention cold syrup slow internet. Last but not least. Customer service sucks like a Porn Star

lex

{ 02/01/2013 }

haven't gotten email on my phone since 1/25, but I can't return the phone b/c it's over the 30 day return window. I've owned the phone for 40 days! their customer service is worse than bad.

Jamey

{ 01/10/2013 }

Nice to know you're discontinuing service to everyone who uses IDEN network. Not that you didn't make the service on IDEN so worthless (by example, dropped calls, caller unable to hear, entire loss of service in areas of 5 sq miles in patches, texts and voicemails coming in hours late, days late, and then not at all, service cuts in and out about every 5 minutes standing still!) that it rendered my phone next to useless months ago when you decided to stop using all of the IDEN towers. Then you began charging everyone on IDEN an extra $10 a month. Now the offer to 'buy back' IDEN cell phones of all users you are FORCING to purchase a CDMA phone (if they want to continue using boost) for a whole $25 is just an insult to everyone who purchased a new IDEN phone, paid more than $25 dollars for it, and has actually taken care of the phone. If you were a decent cell phone company you would have bothered to expand the coverage of the CDMA network to cover all the areas which were covered by IDEN before trying to push people off the network. You'd pay people the amount they paid for their phones towards a new CDMA phone as incentive to stay with you. I will be glad to be off of IDEN, but I no longer entertain the notion of staying with a company who values their customers so poorly.

Jason

{ 01/10/2013 }

I have been a customer with Boost Mobile for over two years. I like that I have a low bill each month, but you will suffer with the quality of the call. After moving across the country I tried to change my number for the first time I was shocked by the $15 fee to change it!!! I saw reviews online that all claim the first one was free and then $5 . That must not be the case any more. I think I will switch to Virgin

Charles

{ 01/05/2013 }

Boost Unlimited with Shrinkage is great! Now paying $40/mo for unlimited Android. Coverage in my area is very good. No need to call customer service much. When I have called them, they took care of me. I will never do contracts again. Monthly overages? No, I know what my monthly payments will be.

Thomas Roberts

{ 12/31/2012 }

I've been a Boost customer for going on a year now and when it comes to coverage overall i am pleased for a no contract phone. Now lets talk customer service !!
1. C.S. has very little knowledge on their product.I have called several times over an issue on my phone and every time i call i end up waiting for ever then getting transferred from person to person , supervisor to supervisor that always reply with the comment they will escalate the problem and personally call you back Doesn't happen

Not a fan of Boost

{ 12/30/2012 }

False advertising.

Boost has DOUBLED their pay as you go rates and they're switching to a CDMA network. So I paid for service at 10-cents a minute and now my accumulated $'s are worth less than half what I paid for as I'm now charged 25 cents a minute. That's sleazy.

But that's just the beginning.

In order to retain customers, Boost sent us an email offering a free phone till 31 Dec. We look at the available phones on the Boost site and there are three phones for the pay as you go plan. Boost's advertising email states the phones are available from independent, authorized Boost dealers.

One Boost store is out of the phone we want and the other store tells us they don't offer the phone as it's "out of date." Huh? It's on the Boost website. Radio Shack doesn't know anything about free phones. They'll have to charge for the phones. Huh? Radio Shack is an independent, authorized Boost dealer. Hmmm....

So we go back to the Boost stores. Turns out the phones are free but you have to pay $5 sales tax. Why wasn't that mentioned in Boost's ad? It also turns out that the other model we're interested in - which is for pay as you go on Boost's website - is only available if you upgrade to a monthly plan. Huh? Boost forgot that important fact in their advertisement? Or the Boost stores are dishonest?

Well, thanks a lot for false, misleading advertising Boost. We wasted a whole afternoon just to find out that your company features DISHONEST advertising.

We call Boost customer service to find out what's going on. The first customer service rep hangs up on me when I ask why we can't get the advertised deal. The second rep is a little apologetic - but what can he do. He's working for a company which uses false and misleading advertising.

Needless to say, we're switching from Boost after over 5 years with them. I don't like companies that purposely mislead their customers.

I'm beginning to think ripping people off is standard operating procedure for most big companies these days. It's epidemic!

Mindy

{ 12/18/2012 }

I have had Boost for over a year now, I bought the ZTE Warp about 5 mths ago and it is the WORST phone I've ever owned.. It turns itself off, sometimes I don't get my calls, just a random voice mail about an hour after they leave it.. The other day I didn't have service at all.. I need my phone for work, so I'm switching to T-Mobile.. If I were u I'd stay away too..

AK

{ 12/15/2012 }

Pay as you go policy is to expire your balance in 90 days if you don't add funds. But I've had it personally from customer service that they will not send you notification before your balance expires. So they're admitting that they're scamming you by banking on you not remembering when your balance is expiring (who the hell would?) and taking your money. Customer service is some foreign country where they either don't speak English well or have the general attitude that they don't care about you, or both. Makes ATT look like saints.

John Doe

{ 12/12/2012 }

Been using boost mobile for over 12 months. Service is great (since its runs on sprint/nextel network). Yes there are areas with little to no coverage but I had Verizon wireless for 15 yrs and I did not havre coverage with there service. Spoke to CSR 5 times, was onhold for appox 6 mins. Verizon there can be 15-30 min wait time. Overall service to great for no-contract. I would recommend

Paulette

{ 12/10/2012 }

I have purchase three Boost Mobile Blackberry Curve phones. First two phones Blackberry Curve 8530 from my local Best Buy store here in Southern California. My first Blackberry Curve 8330 had an App Error and my phone was unable to get to the Boost Mobile main screen and I do agree with all the comments Customer Service is a headache when I had called just to speak to a live person, Cons: Battery drain too fast, I have to keep charging my Blackberry Curves, My last phone I had purchase it 1 1/2 year ago August 2011, too many drop calls, slow internet connection, just now recently my trackball is stuck & no longer working and I"m unable to get to all the apps on my mobile phone& check my SMS text messages, etc, I don't have a landline phone, and I"m disappointed with Boost Mobile phones, and I do need a phone asap, but don't want to buy anymore Blackberry Curves phones. Can someone recommend good no-contract mobile phones to me? Thank you,

Muchallis Challis

{ 12/08/2012 }

Terrible service, data is very very very very slow. I do live in Wichita, ks, so not very good service here anyways, but damn, it really sucks. By next year I'm going back to Cricket, or most likely Verizon, I won't have anymore problems than. This plan isn't even worth the shrinkage plan, lol.

Melinda

{ 12/04/2012 }

My family and I decided to go with Boost because of the great price. You get what you pay for. For the past two months we were without service for 4 days on two ocassions. Their customer service reps are from the Phillipines so they are not much help. Since it is prepaid, its not like they can credit your bill. We are leaving Boost and going with anotehr company. I would rather pay more but at least I have the service we are paying for. THEY SUCK

Ale

{ 11/25/2012 }

I love boost. THE TIMES THAT i HAVE call to cust serv they help me and if they dont fix the issue they call me back. IF U DONT LIKE IT GO TO VERIZON AT&T OR WHATEVER.

Mikebart65

{ 11/17/2012 }

I have had boost for a few years and the service has gotten progressively worse over the last year. It has gotten embarrassing to even make phone calls as some business calls entail dropping and redialing my customer several times in minutes. I have called customer service numerous times and been passed around a few times dropping the calls with customer service.This and never having the issue being resolved, compensated or even a call back. Stay away!!!!!

taytay

{ 11/13/2012 }

i like boost mobil it worked very well for me lways going to indianiapolis and never had no problems love it

ms. B

{ 11/11/2012 }

I big thumbs down on Boost!! I am on a shrinkage plan and 'always' pay on time but to get around the $5 discount every six months they send you a text saying your account is overdue! WHAT A SCAM!! And dont even try to reach them by phone because you will get sooo aggravated, its unbelievable! Next month I plan on going with another service and i DONT care if i have to pay 'double' because of all the aggravation i will eliminate from my life!

April

{ 11/01/2012 }

I just got my phone on halloween. I bought it to try and see if it works better than my verizon service at my house. So far it holds calls and doesnt drop service on me. I cant get a signal here with my contract phone. I currently pay over $100 for a phone plan i cant use with verizon at my home.
I am hoping the service continues to do well with boost. I agree customer service sucks. They dont really have the answers you need when you call.
But the plus about paying my bill is that i can pay it at Radio Shack instead of trying to use the internet to pay.

T. R. Post

{ 10/15/2012 }

I've used Boost Mobile now for almost four years. At first I was very pleased with them. Initially I signed up for the $50/month Unlimited Plan (this was before they added “shrinkage”). Later I switched to the “Pay-As-You-Go” plan to save money for I don’t make that many calls. I temporarily switched to the “$1/day” plan on weekends until they changed that to $2/day. Then I found out about Google Voice, which allows you to make free calls throughout the U. S. and Canada using the Internet. Since then I’ve kept my Boost Mobile phone on the “Pay-As-You-Go” plan so I still have a cell phone available in case of emergencies. Occasionally I temporarily switched to Daily Unlimited when I’m traveling.

One complaint I had early on with Boost Mobile is paying for unwanted text messages that show up in my inbox. I hardly text at all! Several times I called Boost Mobile suggesting they give customers the option to block texting. Often they responded by giving me courtesy credits but lately it’s been a hassle just getting those. I’ve also been charged for incoming calls even if I don’t answer them. Since then I usually kept my cell phone turned off and also disabled my voice mail.

A year ago the pay-as-you-go rates were increased from 10 cents to 20 cents per minute/text message. Two days ago I was informed my rates would go up again to 25 cents per minute/text unless I get a new phone by November 4th (I’m still using my original phone). I’m now considering going with a different carrier.

ONE OTHER THING I DON’T LIKE…talking to customer service reps overseas who are hard to understand because of their accents. Extra time is

Bill

{ 10/01/2012 }

All around absolute pain to deal with. The "shrinkage" game they play is a nightmare. The company makes it so difficult to keep track of the "discounts," while the website is always incorrect on what is due. You will receive contradicting text messages which seem like a way to trip you up on ever really getting the discounts. A big waste of time unless you enjoy the thought of sending many emails or try to get any sense out of their help system.

chuck

{ 09/29/2012 }

take it from a working man dont use this service save urself the stress and aggravation horrible customer service wait time on phone beyound 15 mins products defective then u will be billed for shipping a return. a 30$ phone and 55$ plan wind up costing me over 100$ and the dam thing dont even work! u,ll be better using smoke signals with this company!!

Sheila

{ 09/29/2012 }

I would give negative stars if I could. My father, who retired in another state, recently passed away. The person who found him stole his phone and other valuables. I called Boost to report this and to cancel his account (which is a recurring account debited to his bank account). They refused to help me without his pin number. (Who here knows their retired parent's pin number?). I offered to fax the death certificate and everything. They just said that they will continue to debit his account until I cancel it via the bank. (Um, probate takes 6 months). Shame on Boost, they should have alternate policies in case of the death of a customer. Oh, I should mention that all of this occurred after I spent an hour trying to figure out how to get a live person. Then, of course, I could never get a person who spoke proper English. The guy from South America told me that he was an 'American'. I will be seeing an attorney about the legality of continuing to charge a person when notice has been given that he is dead!

Mikebart65

{ 09/20/2012 }

I have had Boost for a few years now. The service and call quality was excellent. I live in the Chicago Suburbs, This past April, I noticed that I started to have issues with signal strength, dropped calls, and receiving texts and voice mails much later than they were sent. I contacted Customer Care and went through all sorts of hoops to just speak to a live person.

The Service Rep informed me that they were working on the towers in the area and that the issues should be resolved by the end of June. The issues actually got worse and there was an instance in July where I dropped a call with someone over 10 times in a few minutes while driving. I decided to call Customer Care back again.

I spoke with someone in regards to the issues and they informed me that they were still working ion the towers and the issues would be resolved by the end of September. I asked if I could speak with someone about a reduction in my bill and they transferred me to another department.

I had now been on the phone with the service reps for over a half hour and was basically repeating to the 2nd rep what I had told the first. Then, wouldn't you know it I dropped the call with them. The sad part is that they never even called me back. Couldn't say that they didn't have my number. I finally wasted another call and 20 minutes to get a credit of $10 for my troubles.

Well, now it is almost the end of September and still no resolution to the poor service. I held out because I had the shrinkage and couldn't beat the price. I will need to switch because trying to carry on a conversation while frequently dropping calls is frustrating and embarrassing.

Shel

{ 09/19/2012 }

Over the past 3+ months my Boost Mobile service BITES!!!! I await my Straight Talk Samsung Proclaim w/Verizon service to arrive tonight FedEx. $179.99, free shipping, $45/mo, no contract.

Chris

{ 09/18/2012 }

I've been using Boost Mobile for approximately 4 months now. I primarily got it because I was told that Boost used the "Sprint" network which is what my old contract phone was and I had no real problems with. However Boost is very, very misleading. Yes, technically it is using the Sprint network. The OLD sprint network that Sprint is gradually shutting off towers for! Grrr! The real issue however is the Android phone that I'm using with my plan. It is the ZTE WARP. Yeah, I never heard of one either before I joined Boost. I wonder why? Whatever you do, DO NOT BUY THIS PHONE!!! It's criminal that they are even allowed to sell it. I'm not exaggerating at all when I say that this phone (if you can even call it that) CRASHES about every 30 minutes every dam day. It's a complete P.O.S. It doesn't matter what you're doing either. Sometimes I'm using an app. Sometimes I'm using the phone. You know, talking on it. That's fun. Right in the middle of a conversation. BAM! Nothing. Just the little jingle noise that it makes when it powers off/on. Forget about dropped calls or signals. We're talking about a full out equivilant of a Blue Screen of Death on a cell phone. I never dreamed that a phone could be so cheaply made and unreliable. I'm going to see about suing this company big time. Class Action law suit all the way. Anybody else want to jump on board? If I could do it all over again I think I would stay with my old contract phone plan. At least with them I could comfortably carry on a phone call. This Boost experience has been nothing but a nightmare! Next time I'm really, really going to do my homework first.... :-(

Kathleen

{ 09/17/2012 }

O Stars if I could. Boost mobile recently did something to the network coverage in the area where I live. Needless to say, after having their service for 6 years with no problems at my home, I have dropped calls and no signal strength. I am getting no where fast and am thinking of switching to another carrier.

Julie

{ 09/08/2012 }

I've been on the Boost shrinkage plan for android for over a year now and pay 40/month for unlimited data with my android Samsung galaxy phone. I transferred from At&t where I paid more to use a simple flip phone. Transferring my number was simple and took less than 20 minutes. I think coming from a basic cell phone, it is hard to be disappointed. The sprint coverage has been adequate and very few dropped calls. It is easy to load money on your account either online, through the phone or using a phone card (which sometimes are on sale). I have had 1 issue over the year, and this was with regard to international texting to Australia which wasn't working. I called up customer service and they attempted to resolve the problem, unsuccessfully. The rep I got in touch with was very nice and had an American accent. Eventually the problem seemed to solve itself, although I don't know if it had anything to do with my phone complaint. To be fair, I tried texting my Australian friend from At&t and verizon phones, and neither worked, so it wouldn't have been any better on a contract plan.

The android capability has surpassed expectations, although my one complaint is more about the phone than the service: after a year of use and a minimal number of apps installed the phone memory is running low. The phone is pretty basic, however.

In short, I have been pleasantly surprised by both customer service and reliability. I didn't have high hopes considering some of the reviews, perhaps the experience is a gamble, but I have by no means had anything close to negative as described by other folks. It's hard to go wrong without a contract, as you can easily change carriers if things don't work out.

John

{ 09/08/2012 }

I rate Boost Mobile (BM) 0 stars. I can't get a signal at my zip code even though the BM site confirmed that I could. I can't get through to a live person by calling customer service. The BM website doesn't have a way to request a refund, so I'm requesting one through my credit card company. I think Boost Mobile is ripe for a class action lawsuit.

steve

{ 09/06/2012 }

Really bad,i cant even find a real store,just best buy and retailers.if you are a sprint customer they really wont let you switch over with your old pnone number.No customer service ,just a email only service.Not good, I have no choice but to stay with a major carrior or try Cricket where I had no service.having a no contract service sucks cause you cant really talk. Eat the extra 30 bucks and have a real phone service and someone you can talk to .I use my phone for business and wont even think again about going with Boost or any pay as you go phone company.

Gary

{ 09/04/2012 }

I live just outside of Indianapolis and have been on Boost for nearly 4 years. Coverage is great in metro areas and along interstates.

I now have the new Samsung Galaxy S3 flashed to Boost and I love paying $35.00/ month for everything with the absolute best phone on the market. A friend on Sprint pays nearly $160.00/month for the same thing. :)

hmmm

{ 09/04/2012 }

How to reach a live boost mobile Rep,

Phone: 888-266-7848
How to reach a live person:
Wait for the message to go to English
Press 5
Press 2
Press 4
Wait through all of the menu options, and then a few seconds longer until prompted to talk to a rep
Press 0
Press 2

nate

{ 09/02/2012 }

i cant give them any stars . i have had boost for about 9 months now . i switched to boost bc straight talk didn't offer android service in my area so i switched to boost due to the coverage map . which was the "best" coverage in my area .i had issues with the phone right of the bat . Samsung transform ultra .deleting things from my phone . TRIED to call customer service which is an absolute joke . i swear u will spend at least an hr goin through the menus and hanging up and calling back just to try to talk to someone . i cant emphasis this enough that there customer service is terrible . and i will go to the grave with that . u literally cannot speak to anyone . i had good service in my house the past 8 months and i woke up yesterday and i have absolutely none now , i have to go about 2 miles to get any service its like a wall . if u r thinking about going with boost i would do more research and try to find another company

Denise

{ 09/01/2012 }

Boost deserves 0 stars but that choice is not available. Boost is a misleading company screwing customers left and right and getting away with it. Everyone should contact the BBB or your state atty general and consumer affairs office. For some reason most of my text messages don't go thru mainly after 7:00 pm. When I signed up for their cell service according to my zip code coverage would be adequate so that was a lie. I have the Innuendo which I really like so I will see when their other network comes into play what I will do then. Frustrating as hell to get a live rep on the phone and boost should be inducted into the hall of shame for making us deal with f.......India!

Kathy C

{ 08/31/2012 }

This is the worse experience I ever had with a company.
I was told anywhere, I gave zip I am moving to bought phone, paid for unlimited, only to find out it doesn't work from zip code I'm moving to.
Very uninformed sales reps. They shouldn't lie and tell people something just for their commission.
Returned in 4 days paid $130, got back $35. That is ridiculous! It was the companies misrepresentation that was the whole cause of the problem. Why should the consumer suffer?
Don't go here ever!!!!