jeff

{ 02/08/2012 }

this is the worst prepaid service every i had straight talk i had no problems at all i thought boost will be good wow was i every wrong i bought the zte warp my calls dont come threw my text dont either the phone is always rebooting itself over and over if you dont have boost already i strongly advise you to stay away from this company and if you call customer service good luck on getting someone that can speak english i give boost mobile the boo boo award

Mrs. Antipyrene

{ 02/05/2012 }

I would give it 5 stars, but you have to go through the seven circles of hell to get a live voice, and yesterday, my phone was shut off for non-payment (i am on the automatic payment system), because I changed my phone number. I was getting repeated harassing phone calls at 3 am from some twit asking for keisha-when I told him there was no one by that name he started with obscene insults- that can happen with any phone, and Boost could do nothing about it, so I had to change my phone number, and did not re register for automatic payment. If you are a few hours late they will disable you. After a month of non payment they cut you off completely. You have to go by their rules. It may say somewhere in their terms of agreement about it, but that thing is as long and involved as Moby Dick. Otherwise I have no complaints. Here is what you do to get a live person : you call, then press 5 , then 2, then 4, then 0, then 2. Not as easy as Verizon. I am on the unlimited with shrinkage, ( no extra or hidden fees- I love that) and will be down to 35/mo in about six months. Can't beat the price. I also live in L.A., so reception is better. My Sanyo Mirro is okay, just basic- has limited photo memory, and I can get to facebook, but my responses turn up in my status, so I disconnected that. The sound isn't as good as Verizon, and sometimes it doesn't ring, but it may be the phone, and in some office buildings I occasionally can't get a signal. Occasionally my calls get dropped, but I also got that with my landline from Time Warner, which went out every time it rained. Boost is a lot better than that. Also I couldn't use it when visiting my brother in a very remote rural junction in AZ, but their Verizon phones worked well. But it worked when I got to an actual town nearby. I think Verizon is a big ripoff along with AT&T and Time Warner. They have pissed me off regularly. I am generally satisfied with Boost. I don't need an Android or Crackberry. I am sticking with it and am thinking of upgrading my phone some day. I just don't understand people complaining about not getting a live voice- all you do is punch the appropriate numbers. I think you guys are just impatient. Although some people have legitimate complaints, most of the complaints on here are just lame.

BOOST MOBILE SERVICE SUCKS!

{ 01/24/2012 }

I have 24 days with no service and they keep telling me that the problem is going to be fixed from 4 to 32 hrs sense 2 weeks a go i Live in Sylmar Ca. 91342
they suck !

April

{ 01/19/2012 }

As a 3+ year customer, I am very happy with Boost Mobile! I finally got my Samsung Transform Ultra (w/$55 Android plan) to replace my Samsung Seek (w/$50 plan) for more features. I was concerned about two things: 1. Would Boost acknowledge my Shrinkage from the previous plan? YES they did. And, 2. If I switched my phone to the Android plan before my regular plan expired, would I lose those days that I already paid for? NO I didn't. My account reflects a credit and states that my payment is due at my regular due date. Boost Mobile is Great! Everyone in my household will use Boost!

therbie50

{ 01/17/2012 }

For Tony from 12/15/11--One reason for the Boost-Sprint differential might be that it looks like Sprint's MVNO's get a stripped-down version of the network. Look at a Sprint coverage map, then one for Boost. I noticed this also with Virgin, which is why I didn't pursue it.

Brian

{ 01/17/2012 }

samsung galaxy prevail is crap had this phone for a month 3g never works customer services is dumb can never understand them and they never help u with ur problems overall boost is not worth the money

Bob

{ 01/12/2012 }

Just terrible customer service. Have spent HOURS on the phone with them or on hold. Have 2 lines on auto reboost but they keep shuttng off the phones. reboost on my amex and there is NOTHING wrong with my card.
And the executives at sprint/boost wonder wht they lose customers.... Was with Verizon for 10+ years they now look like saints.

Bill

{ 01/11/2012 }

They play games with their customers. The "Shrinkage" plan has hidden hoops you have to jump through and steals a day from your plan at every change. Customer service is very poor. Would not recommend. Have had them for six months and will drop them a the end of this month due to their poor handling of the "Shrinkage" plan. Have written to them several times and get form responses that never answer the questions.

liz

{ 01/06/2012 }

So I got into a money bind and I couldn't pay for my Boost Phone for a about 4 months. So I got back on my feet and went to pay for my phone and I found out that after 90 days you loose your number. so I was told that you could pay when you want. I was misled. So now I have two watches. Boost phones suck.

Nathan

{ 01/01/2012 }

Customer of Boost for 3 years. No problems. Coverage can be spotty outside of major metro areas. If you use the iDEN service (old Nextel or Push to talk phones) the network can be overloaded and you will not be able to make calls. This is true if you live in the ghetto or near a ghetto area. The new network with the new phones works just as well as any other. It has ups and downs.

I use the shrinkage plans. I'm down to $45 or maybe $40 a month on Android plans. Not a bad deal.

All fees are inclusive. I buy refills on line which, for $50 refill, are about $48 delivered via email.

Had a few issues where I needed to contact customer service. Pretty difficult to understand. They use some offshore place in India or something because you can barely understand a word the people are saying. Very annoying. But they did take care of the issue pretty quickly. If you have a complicated issue, they'll transfer you to a native english speaker in the United States. This is not a joke. They really did this when I called.

Long and short, good deal for the service. No complaints. I had Verizon and AT&T before and they all suck. Boost sucks less because the price is about half what you pay for sucking with the other carriers.

Half the negative reviews below are people who are mad at Boost because they can't accept responsibility for their own mistakes. I'm sure Boost screws stuff up. Everyone does. But people crying and whining about their phone -- that's not Boost's fault. That's a user error.

Consider too that most people who leave reviews do it because they're mad at the world. So you only see the worst of the worst in these reviews.

Scotty C.

{ 01/01/2012 }

I started with boost with the understanding that there was no contract or hidden fees, which it states on their phone box. I deposited $50 into my account and was using the phone for guests when they visited. 90 days after purchasing the phone they wiped my account clean of $49 and said I had not boosted my account so they were within their right to keep my money! I had not received any notices that I had to boost the account or loose my funds in the account, and the customer support laughed when I asked for my money to be put back in the account. BUYER BEWARE! THIS IS NOT A TRUE PAY AS YOU GO PHONE, AND THEY WILL STEAL YOUR REMAINING AMOUNT IF YOU DON'T TOP UP!

joel

{ 12/26/2011 }

they ars the worst company you can have and dont even think about refubds cuz they dont do that a couple of days ago they put my money on hold and when my bank asked for the merchant id number they made a big deal and didnt give me my money back so i had to speak to my bank to get it fixed and the customer rep was rude to me and my bank they said there merchant id number was private thats the dumbmest thing ive ever heard companies with way more credibility give out there merchant id number boost is garbage no there lower then that there ish

BEVERLY KIRK

{ 12/26/2011 }

After having purchased a boost mobile phone, activating it I was told they did not have service in my area!!! They gave me a phone number and everything! Then refused to refund my 53.00 I paid for the service plan or give me documentation stating that they did not provide service in my area so I could get my money refunded on a charge back through my credit card. HORRIBLE HORRIBLE CUSTOMER SERVICE. DO NOT USE BOOST MOBILE. THEY WILL TAKE YOUR MONEY AND RUN!!!

boost knows me well

{ 12/23/2011 }

boost sucks sent phone in on warranty got back a month later. They had lost my phone, tried to blame it on mail. I got a email from the mail saying it was there, boost said it was out of there hands and it was motarolla they blamed boost then they both blamed the post office. In return i got a phone that had a messed up screen that fell apart in a month.

RJ

{ 12/20/2011 }

This is the best deal right now for a unlimited plan. Period. I've had the Samsung Prevail for 8 months now, and haven't had any problems at all with service or with customer service. Best of all, I'm only paying $45/month, and will soon drop to $35/month. If you do a little research, you'll find that this is about 1/3 the price of unlimited plans with more traditional carriers, and with them you'll be locked into a two year contract. Don't get sucked in by the subsidized phones. You might save $100 initially, but you'll be paying $600 more for every year you're stuck in that contract. Is having the newest phone really worth $600/year? Imagine what else you could be spending that money on. Plus, the Boost phones are not bad at all. I've been using the Samsung Prevail for pretty much everything a smartphone is good for (i.e. email, web browsing, android apps...) and it works just fine. If you're somebody who likes a good deal and doesn't need to validate themselves by having the newest phones, then I highly recommend getting Boost.

OhmeOhmy

{ 12/18/2011 }

It seems the reviews that are concise, spell-checked & grammatically correct are, on average, higher rated. I have also had plain, bad luck (Best Buy Store,GJ,CO). My advice is: DO YOUR HOMEWORK. Smartphones are are not for everyone. Boostmobile is my best experience so far. I'm paying less than anybody I know and it's just going to get better & better. Last bit-Karma: it's everywhere you're going to be. Shalom

T

{ 12/16/2011 }

I don't know if I have a really bad phone or the service. I am VERY disappoint. It is absoluted horrible. Dropped calls, no calls. It looks like you should have service, you don't. I've had service in my home for 3 month now this week I can't get serice. I wanted service just to pay and I can't get that. Ohhh, I hate this phone and service! "0" STAR

Tony

{ 12/15/2011 }

I question wether Boost is really on the Sprint Network as they claim. I was in an area on the NW side of Milwaukee where Boost's coverage map says they should have great coverage and I couldn't send or recieve texts, nor could I make calls, yet the person standing right next to me who had a sprint phone was able to make calls and send/ recieve texts. I wasn't expecting coverage to be great outside of the City of Milwaukee, but I certainly was expecting the coverage within the city limits. I'd have to give Boost negative 5 stars.

Eric

{ 12/11/2011 }

Boost is great I had the incognito now I have the prevail. Both work great. Reception is good here in central cal. Reception is better than t mobile and price is cheaper too. Customer service is so so but i've only had to dealt with them a couple of times. To activate my phone and to sign up for the shrinkage plan. Sum reviewers are so picky about customet service. Well I highly recommend boost mobile in the fresno/visalia and surrounding areas in central cali

Megan

{ 12/05/2011 }

Have the prevail! Never have a problem receiving text, email or messages. My phone loads webpages and apps pretty quickly. Awesome service.

Wayne Chestnut

{ 12/04/2011 }

1) Received phone on 12-1-2011 and now 12-4-2011 and haven't been able to activate it yet. To be fair they asked you allow up to 4 days to complete. I called customer service who were polite and did patiently follow a troubleshooting algorithm but without success.
2) The coverage map shows my home address to be comfortably nestled in the "best" zone with a "high speed" zone within 2 miles. But my signal strength bars beg to differ and if I drive out to where the actual signal is strong the signal will bounce around or vary while sitting still.
3) The concept of the shrinkage plan and having a no-contract smartphone capability (Samsung Galaxy Prevail) is very appealing the whole thing is useless if service is unreliable.

jack

{ 11/30/2011 }

BOOST SUCKS!
If you want piss poor service, dropped calls, missed calls, bad phones, ball means use BOOST. It is the worst phone service I have ever used.
BOOST SUCKS! Stay away. Far Far away.

volta

{ 11/26/2011 }

I've had Boostmobile for 2 years as of Nov 2011. The first few months I had a cheap, $19.99 candybar CDMA phone just for calls. I was traveling from Chicago to Port Angeles, WA by car on Interstates primarily (combination business and pleasure trip). The only states where I didn't have Boost coverage were Idaho and Wyoming. But that was also shown on their coverage map, so I was expecting it. As long as I stayed on the Interstate, I had coverage in IL, MN, SD, MT, WA. On the way back (scenic route) I had coverage in OR, UT, CO, KS, MO.

For about a year and a half I've had their Sanyo Incognito. I let the minutes run out on the cheap $19.99 phone I had, and got the Sanyo. The first month I bought minutes, after that I used Auto-ReBoost (automatic monthly debit). I've never had any problems with the autopay service.

When I buy a new prepaid phone I usually activate it with a new number to see if I like the service or not. Then later I transfer my existing phone number to it. When I did this with Boost, they told me it would take some time between a few days and 2 weeks. I asked how would I know when it's done, and they said, Well, your other phone service with the number you're using will stop working. So I waited and I just took the 2 phones with me wherever I went in case the switch happened while I was out. Within several days the old phone stopped working and I tried my Sanyo Incognito and it was working and with the correct phone number. So that was fairly painless, just a minor annoyance of carrying around 2 phones for several days.
Customer service is not perfect and occasionally inconsistent but that is true with all customer service at virtually every company nowadays. I have had times where suddenly the Sanyo couldn't contact the network for web browsing. Rebooting or removing the battery didn't fix the problem. I called customer service and they were able to help me reset the phone somehow.

The Incognito is only a Java phone. The native browser is crap but that is pretty much true for all native phone browsers on non-smartphone phones. I went from a Blackberry on US Cellular to this Incognito. The loss of some smartphone capabilities (like reading/editing MS Office docs or PDF files) was a pain. However, the Incognito can easily be "tricked out" with a lot of freely downloadable apps from various online sources. The weather program I have -- ForecaWeather -- is a beautiful, powerful app and it was totally free. I downloaded and use the Opera Mini mobile browser and it works very well. Occasionally I'll get a web page that doesn't look right no matter whether I use portrait or landscape orientation for Opera, so I'll try to open it using Bolt Browser or UC Browser. Most of these browsers do not do Flash. However on Youtube, often videos are available in both "desktop view" and "mobile view." Those videos available for "mobile view," I can watch (or listen to) with this Sanyo Incognito. I basically took my 'dumbphone' and made it a pseudo-smartphone with the judicious use of apps, all of which were freeware, because I avoid apps you have to buy or pay for like the plague (usually because there is something just as good or better that's out there for free -- and I found this to be just as true for Blackberry as it is for the Java apps I download and use on the Sanyo). I have two Sudoku games, several Pong or Breakout style games, several novels (via the Wattpad mobile ereader app), and a Solitaire game, as well as two moon phase calculators and the aforementioned Foreca weather app. Never had any problems with these once they were installed. However, I never called customer service for help installing apps.

I also run the Java mobile versions of Gmail and GoogleMaps on this phone. The phone has a decent email program that allows you to check multiple email accounts (I have it checking email from Hotmail, Gmail, and Yahoo accounts of mine). However, for large emails (or html emails, like email notices of shopping sales, etc.), the native email app will only download the first 30K or 50K of the email (your choice in the options), not the entire mail. So for those I use the Gmail app. The GoogleMaps app is great, except it doesn't talk to you. However if you don't have a problem with that -- I don't -- then it works fine. I have used it to map my route to my uncle's in Indiana (from Chicago) and to a few different hospitals (I'm a nurse) in the far south suburbs (requiring me to switch between 3 interstates all within 10 miles of Chicago) and the GoogleMaps has always gotten me there without a hitch. Occasionally GMaps will direct me to take a road that's close or no longer there, but that is not the Incognito's fault nor is it Boost's fault.

So far I have not found a freeware Java app that lets me open/read PDF docs on my Incognito. However I did find an app that lets me open/read (but not edit) MS Office .docx files. I am in school online (RN-to-BSN program) and I thought that would be a deal-breaker. However I've learned over the past 2 years that you really don't want to do extensive homework on a phone using just your thumbs to type because it's extremely slow and fatiguing to your thumbs. So I got used to that. It's actually a plus; I don't feel like I HAVE to do homework on my phone. For online school Blackboard users, I can get into the discussion boards and web content in Blackboard using Opera Mini and Bolt Browsers, but I can't reply to any posts. I also can access some of my bookmarks from Xmarks.com, but not all; and I can also access *some* docs (through the browsers) at my cloud service, Dropbox (mirrored from my PC), but I can't open all docs (because you can't open MSWord docs on this phone).

I'm planning on switching to an Android smartphone, as I'm a bit tired of my pseudo-smartphone, and there are several nursing and medical references and resources that are only available for Android/Blackberry/Iphone, and I'm not going back to a Blackberry and I've never been interested in Iphones just because everyone else had to have one (I think they're overpriced and overhyped).

If you are able and willing to "trick out" your phone yourself, able and willing to experiment with it, download free apps, try new things -- essentially, if you are willing to push the limits of your phone and your service -- you can make almost any phone into a pseudo-smartphone that is perfectly serviceable. However, now that I have a better paying job, I'm planning to upgrade to a PREPAID Android. My decision on which prepaid service will be based largely on which one offers the best, fastest, most capable Android phone. However, I am a bit reluctant to try a different carriers because so far, things have been quite reliable with Boost. I occasionally get dropped calls at certain points on Chicago interstates that I already knew were "dead zones" and there is one spot in my house (which is very old) that is pretty dead. Other than that, I would say I'm satisfied with Boost's service and with their phones. So I'm a bit reluctant to try a new prepaid service like Virgin Mobile even though they have a larger selection of Android phones at cheaper prices than Boost, just because I haven't really had any negative issues with Boost. I have previously had T-Mobile, AT&T, and US Cellular contract phone service. After going to Boost I really can not justify going back to one of the big, contract cell services just for the selection of phones. They are such a total ripoff. For $50/month I get unlimimted talk/text/data. I was paying over $100/month on T-mobile and AT&T; I was paying $85-100/month on US Cellular. As far as I can see, prepaid is a nobrainer, especially now that so many are offering really good smartphones.

BTW, I do not use the Boost's Bill Shrinkage option, so I can't speak to that.

Corinna

{ 11/15/2011 }

been with boost for a long time...used to have good service and now its a piece of crap. I spend 3 hours trying to send one text and it says i have full bars. the shrinkage plan is great though and they have great phones. thinking about switching to straight talk, i heard that they have great service.

Dave from St Louis

{ 11/13/2011 }

Horrible customer service-When attempting to service my account and needing direct support, only by randomly selecting from numerous automated phone choices was I eventually able to connect to a service rep. After being thanked repeatedly for being a 'valued customer' I was transferred back in to nightmarish automated phone system. I would not recommend this service to anyone.

GM

{ 11/10/2011 }

Boost Mobile is a nightmare, apart from raising their plan prices, they have the worst customer services, you can hardly hear them and they will just mumble things and hang up on you!! how rude. Whenever you write an email through their web, they will respond with sentences that they would like to store your email for future promotions, while at the same time, they are not even answer your questions.
Whenever you made payments on the web they will not apply that payment to your account so that you will not qualify for the "Shrinkage" deal they had going on.
WHAT A SCAM!! STAY AWAY!

KelllyP

{ 11/04/2011 }

Only lasted two months with Boost. They were happy to take my payment info but would then tell me my payments hadn't gone through, or I wasn't really enrolled in AutoReboost. THEN they tried to double charge me, all the while the Customer Service reps claimed it was impossible to have two credit cards on file for payments. Was repeatedly given conflicting information by CS reps, passed from department to department and back again, cut off, etc. The only consistency was that ALL of the reps said the problem "wasn't in their department." I tried to cancel the account, and was told "just don't add any more money." I've red-flagged Boost (and their collectors, Vesta) with my cc companies.

Android Owner™

{ 11/04/2011 }

I have been with Boost for 5+ years and no complaints. No dropped calls & the web is fast.

KANGJKL

{ 11/04/2011 }

HI.! MY NAMES ANONYMOUS , OR KHANG: FOR EXAMPLE I'VE HAD OR HAVE USED AND BEEN USING METRO PCS FOR WHILE, NOW'S AND I THINK ITS COOL I NEVER REALLY DO ANY REVIEWS ON THIS COMPANY ALONE ON THE PHONE.SERVICE N WHATEVER THE CASE MAYBE.
ANY WAYS COULD ANY ONE TELL ME WHICH ONE IS BETTER TO GO WITH , BECAUSE I'VE USED ONLY ONE COMPANY I USED TO HAVE VERIZON BUT I STOPPED VERY VERY LONG TIME AGO, DUE TO OVER GOING ON THE PHONE BILLS BY ACCIDENT,
I AM CURRENTLY USING A DROID FROM FEW YEARS AGO, BUT I WANT TO UPDATE IT'S JUST I DON'T HAVE OR BARELY HAVE ENOUGH N PEOPLE ARE RAVING ABOUT THIS NEW PHONE CALLED:, THE LTE LG DROID SMART PHONE'S

Mr. Don

{ 11/03/2011 }

Transferred one of my Verizon lines to try em out. Was fairly satisfied with the .10 a min plan. Ordered another phone with the intent of transferring another number. During activation found out price has doubled. How suckey is that? Sending the phone back. Done with em.

HEATHER

{ 11/01/2011 }

STAY AWAY!! HORRIBLE EXPERIENCE! ORDERED PHONE FROM WEB SITE. WHEN THE PHONE CAME I ACTIVATED FROM WEB SITE WITH $50 UNLIMITED PLAN. THE PHONE WAS DEFECTIVE - THE SPEAKER IN THE HEADSET DID NOT WORK AND I COULD NOT HEAR ANYTHING. I HAD TO PAY SHIPPING/HANDLING TO RETURN NEW PHONE THAT NEVER WORKED AND IT IS UP TO 8 WEEKS TO GET A REFUND SO YOU ARE WITHOUT A PHONE IN THE MEAN TIME UNLESS YOU BUY ANOTHER ONE. SO I CANCELED THE PHONE. BOOST THEN WOULD NOT REFUND MONEY FOR $50 PLAN STATING YOU HAVE TO HAVE AN ACTIVE ACCOUNT AND SINCE I TURNED THE PHONE OFF I COULD NOT GET REFUNDED FOR PLAN I WAS UNABLE TO USE. ALSO CONSIDER THAT THIS PROCESS TOOK APPROX. 20 DIFFERENT CALLS AS CUSTOMER SERVICE REPS CONTINUE TO TRANSFER YOU TO WRONG DEPARTMENTS. THIS COMPANY IS A JOKE. STAY AWAY!

ash

{ 10/23/2011 }

Terrible paid $50 for unlim monthly and I have only been able to make one call due to false info in the plan and terrible service.

Jack

{ 10/21/2011 }

If I could give Boost less than 1 star, I would.

Their phones are voicemail jail. Blackberry Style on Boost is unreliable for business, let alone important family stuff.

Warranty issues are vollied between Blackberry and Boost with Boost promising to resolve and then denying the promise.

Then here are the service outages. The latest is today (10/21/11) and they blame it on a Blackberry outage but all my colleagues have their Blackberries working.

I am looking at different providers right now.

Stay away!

Kayla

{ 10/19/2011 }

Half- a -star
Im 15.. i got this for my birthday last year around this time so.. I have had this phone-(samsung seek) for about a year. I get annoyed sometimes because when I'm talking to someone on the phone .. I get disconnected. CS is HORRIBLE.. BATTERY life is OKAY.. It takes ALONGG time to send a text or get online.. ...Pictures are good. NO video.. NO youtube.. like the website said we had!(thats why i got it.. i lovee youtube!)

Never use it.

{ 10/19/2011 }

Never trust coverage map. The map said that I would have a good connection in my area, but had no bar or barely one. I was never able to make a call or receive a call. If coverage map had said Fair coverage, I would not have applied for Boost, because there still was a lot of chance of have no service at all. But Good coverage, with only one bar? That's ridiculous.

I requested for a refund saying that the coverage map was totally incorrect. First they said it is refundable because I did not have any service and I paid with my credit card. But now they are saying it's not refundable because the map says that I should have Good coverage. (But that's not a case at all) .

A representative even said that I should hand over my service to another person and get my money back from the person. What a insane! Handing over this shit to someone else to get my money back?

I been talking over the phone for more than 3 hours just to find out what has happened to the coverage map, troubleshoot my device, request for a refund and find out how my request has been handled. None of those were done properly and just file my case to a Customer Protection Agency.

Wasted money and time. Mentally stressed . Gosh.

Mike

{ 10/19/2011 }

STAY AWAY!!!!!!!!!!!!!
thats the best advice, I can give you.
Quick and easy to sell you something then its like they dont exist...ABSOLUTELY no customer service

Katherine Flansburg

{ 10/16/2011 }

The positive: the price is great and coverage is very good. I don't hit dead spots and the phone works.

The negative: I've bought two handsets from them and both times it's been impossible to activate it online. The number fields on the website never match the number fields that are actually on the phone under the battery. Both times I've been forced to call the customer care number and it's not fun or smooth at all. Also, there is an option for insurance at $5 a month but I've been working for over an hour to enroll and it's impossible. There is no way to enroll on the web and when I call customer care there is no option to click to enroll. Also, you will NEVER reach a person if you call customer care. You will just hit a million choose 1, choose 2, return to main menu options. When you hit a wall it says Goodbye and hangs up on you. So believe what you hear about the customer service; it is incredibly frustrating.

Keith

{ 10/15/2011 }

Been with Boostmobile for over 3 yrs now, I've been using the pay as you go plan which is at 10 cents a minute. Well I wanted to upgrade my phone to a newer version and now they are charging 20 cents a minute. I'm done with them going to someone else.

T. R. Post

{ 10/14/2011 }

I've used Boost Mobile now for almost three years. For the most part, I've been pleased with them. At first I signed up for the $50/month Unlimited Plan (this was before they added “shrinkage”). Later I switched to the “Pay-As-You-Go” plan but would temporarily switch to the “$1/day” plan on weekends until they changed that to $2/day. Then I found out about Google Voice, which allows you to make free calls throughout the U. S. and Canada using the Internet. I now strictly use Boost Mobile's “Pay-As-You-Go” plan so I still have a cell phone available in case of emergencies.

One complaint I have with Boost Mobile is paying 10 cents per text message (which is otherwise free with their Unlimited plan). I hardly text at all but still have to pay for unwanted text messages that show up in my inbox. Several times I called Boost Mobile suggesting they give customers the option to block texting. They used to respond by giving me courtesy credits instead but it appears they don’t do that anymore.

I’m also not fond of talking to reps that are hard to understand because of their accents. But until I find a better cell phone plan that meets my needs, I will stick with Boost Mobile.

Robin

{ 10/13/2011 }

i knew nothing of boost and called them up to learn more. the rep sounded 18yrs. old and seemed very annoyed that i didn't know that they were a prepaid phone service. he was a jerk.

Android Prevail

{ 10/09/2011 }

Bought my Prevail in May and it great, never a dropped call & fast web, text.

great phone & service

Bryan

{ 10/06/2011 }

Had Boost for 2 years. Live in the hills of E. Tn. Never had a single problem with them. Found a customer service # online that always gets a person. recommended it to my wife who had verizon. She got the prevail. Loves it. no probs. $50 for how much we use it is a steal. If you want great customer service, go pay the big boys $100 a month and get the same phone. FB, twitter, email, chat....all work great. Couldnt imagine going back to contracts and halfassed customer service for $100. I recommend it to anyone who wants a phone and not a small computer

kewgardenhills

{ 10/05/2011 }

Motorola i475 Clutch.

Phone is slow. Web is practically in html format. Cannot run Youtube or any other video. News pages like Nytimes freeze the phone.

After the first month my calls were redirected to voicemail and I never received them.

If you can, get safelink or some other similar wireless provider.

Trisha

{ 10/03/2011 }

Boost Mobile Unlimited Cell Phone Plan I would NOT recommend. I bought into the phone and service for myself and it was a MISTAKE. I bought the Motorola i465 Clutch Phone and purchased the unlimited everything plan. It often drops calls OFTEN and even when I was calling 911 about wildfires in my neighborhood. As for internet, forget about it. It has pop up spam and if you want to get rid of it you have to purchase a phone application to do so. It also took long on internet to just find the nearest jack-in-the-box place. The phone also automatically has its own bookmarks including inappropriate ones so I if this phone is for your kid I highly would not reccomend. It even sent me texts about stripclub events via text. The texting service is what did work on this phone but it is not user-friendly. I am disappointed that I spent about $120 to buy this phone and 1 month service. It was a complete waste of money. So I am letting you all know my experience and I wish someone had told me this before I wasted my money.

Charles Bunrs

{ 09/23/2011 }

I wish I could give it zero stars. I wanted to purchase a Boost phone and monthly service but had a couple of questions regarding the ability to have my existing number ported to the new phone and a few others questions.That is where the fun began. If you go to the wed site I dare you be able to send a question in to customer support unless you already have an account. Even better, call the phone number listed there. It is abolutely impossible to get a humann being on the phone at the company thru anyh of the options. An hitting zero will disconnect the call. These people do not want to talk to you. So, I called Sprint who owns the thing and tried to get the informatio I was looking for. And yet again no luck. They gave a phone number to customer service that I requested in case we got cut off and then transfered me. No one picked up teh phone, it was just a different number for customer service that was different than the one list on the web site. I even tried the corporate numbers I got off the internet with no luck. Thewse people want you to just do without service or sign up for a contract. If I lived closer I would drive to their office. I dare the IRS to try and reach someone by phone. I guess it will be another company that gets my business.

Balie

{ 09/20/2011 }

So this is terrible. I have a Blackberry which I bought two months short of a year ago. It turns off all the time, freezes, dies too fast, and glitches ALL THE TIME. It really makes me mad. I Facebook, text, and go on Tumblr on my phone all the time, so it's a wonderful multi-tasking phone but other than that, it dies too fast for me to do what I want to do in an hour. The CS for Boost Mobile really pisses me off. I can't even get sent a replacement for all the stupid things wrong with the phone UNTIL THEY CALL ME BACK WHEN THEY HAVE TIME TO LOOK AT THE CLAIM!! Even though I've been paying $5.99 for insurance just in case stupid things like this happen. I thought that's what insurance was for? I switched from Verizon and when I would break a phone (which I did ALL THE TIME) there would be NO discussion, I would get sent or given a replacement through mail or right at the store EVERYTIME, NO PROBLEM. I used to be pretty impressed with Boost, but now I'm extremely let down and disappointed to the fact where I want to throw my phone at the wall in front of me. That is all.

tom

{ 09/19/2011 }

The phone service it self is ok.
the web is useless.
my email can be delayed 8 hours or more.
call in tech support is pathetic.
if you do not know you secret pin, you get no service in any circumstance.
the 411 is the most annoying 411 in the world.
they keep not starting my reduction plan.

Alexis

{ 09/13/2011 }

If I could give boostmobile a zero, I would. Do not use Boost Mobile. They have zero training in customer service. On top of that they do not do their job, unless it is convenient for them.

I'm gone

{ 09/10/2011 }

While I found their coverage to be pretty decent, their customer service was pathetic and unacceptable.  I'm not sure what happened, but as soon as signed up for auto reboost some other boost user halfway across the country used MY credit card to pay for their auto reboost. Insecure system? Dishonest employee? I don't know, but I wasted many hours of my life trying to 1) get a hold of a live rep, and 2) convince them that this charge was fraudulent. I must have explained what happened to at least 7 reps in 7 different departments.  In the end (as in after a few weeks of boost not fixing this), Visa refunded me the money, but there's more to it.  I removed my phone from auto reboost, and two days before my bill was due I tried to pay online, as i received a text message saying service would be cut if I didn't pay on time. No luck paying online, so I tried their automated phone system. No luck either.  I was eventually (read: 30 min later ) transferred to a live person. She told me that i was obviously entering my credit card info incorrectly. After convincing her that was not the case, she offered to transfer me to another of their obscure departments.

Keep in mind that by then, I'd been on the phone for well over one hour, trying to give THEM my money.

I was transferred to another department, and after waiting another 20 min I go transferred to a voicemail system asking me to leave a message or call back during regular business hours.  By this point I've already decided to leave boost, but I leave a message anyway.  

Rep calls back 6 hours later and says there's a hold in my account because an account holder has filed a claim for fraud.  I explained that *I* filed a claim for fraud and that it's ridiculous that I have to waste so much time and jump through so many hoops just to continue my service with them.

I'm with tmobile now, and their excellent customer service are WELL worth the extra money, extra free time on my hands, and peace of mind.

I bought my samsung prevail at target, and they have a 90 day return policy and their boost phones are cheaper than those at the boost store.  

assassins creed

{ 09/05/2011 }

this is shit ill go to a better service