MetroPCS, Virgin Mobile top J.D. Power and Associates customer care study

Here’s the rub: if you read through the user reviews for our featured prepaid cell phone providers, you might come away thinking that every cell phone company provides horrible customer service. There are some nasty and elaborate tales throughout there. But don’t think that those negative reviews represent the overall state of customer service. People who feel wronged are far more likely to leave reviews than those who have received good service. Believe it or not, there are some providers who are pretty good at customer service. According to the latest J.D. Power and Associates study of the wireless industry, MetroPCS and Virgin Mobile rank among the best.

The study, which covers non-contract providers, gives scores of 733 to MetroPCS and 729 to Virgin Mobile. The only carrier to even reach 700 was Tracfone, which hit the number on the dot. Boost Mobile isn’t too far behind, at 695, and Straight Talk, one of the most disparaged providers in our user reviews, was at 685.

The big loser in the deal? That would be Net10 which scored a bottom-feeding 633. Cricket, the second-lowest, beat them out by a sizable measure at 671.

You can check out the entire survey here. Customer service might not be great in the prepaid wireless sector, but it’s good to know that some carriers stand out above the others.

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