Comments on: Tracfone introduces discount service provider Straight Talk http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/ Thu, 11 Mar 2010 10:05:29 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: D. Burris http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113971 D. Burris Wed, 10 Mar 2010 19:00:17 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113971 I just bought a ST phone, but haven't activated it yet. I have been a Tracfone customer for well over 5 years now. I have even recommended Tracfone to other family members. All of us have been happy with their service. We primarily chose Tracfone because we don't use the cell phone a lot and the price was right. Yes, customer service could be better, but I have had just as many positive encounters with cs as I have negative. You all want your cake and eat it too. If you want to pay a reasonable price for cell service then you need to learn to live with some of the cons that go with a cheaper service. The only reason why I haven't activated my ST phone yet, is because I am trying to use up my Tracfone minutes before I port my #. I look forward to continuing my business with the Tracfone enterprise. I just bought a ST phone, but haven’t activated it yet. I have been a Tracfone customer for well over 5 years now. I have even recommended Tracfone to other family members. All of us have been happy with their service. We primarily chose Tracfone because we don’t use the cell phone a lot and the price was right. Yes, customer service could be better, but I have had just as many positive encounters with cs as I have negative. You all want your cake and eat it too. If you want to pay a reasonable price for cell service then you need to learn to live with some of the cons that go with a cheaper service. The only reason why I haven’t activated my ST phone yet, is because I am trying to use up my Tracfone minutes before I port my #. I look forward to continuing my business with the Tracfone enterprise.

]]> By: Kay http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113914 Kay Wed, 10 Mar 2010 04:19:48 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113914 PLEASE - DOES INTERNET WORK WELL ON ST? IF SO, IS ONE PHONE BETTER THAN ANOTHER FOR INTERNET? I'M PLANNING TO USE THIS AS MY ONLY INTERNET SERVICE. WILL APPRECIATE ANY INPUT. THANKS PLEASE – DOES INTERNET WORK WELL ON ST? IF SO, IS ONE PHONE BETTER THAN ANOTHER FOR INTERNET? I’M PLANNING TO USE THIS AS MY ONLY INTERNET SERVICE. WILL APPRECIATE ANY INPUT. THANKS

]]> By: James http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113793 James Mon, 08 Mar 2010 19:34:11 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113793 You guys are a trip! I have used straight talk for 6 months now and I have not had a single problem. Everything, including web browsing, works fantastic! There has to be some human error on some of your guys' ends or maybe some of you bought the cheap phone and are expecting it to be like a smartphone? I simply bought the best phone they have and even bought another for my wife. They are wonderful! TY ST! You guys are a trip! I have used straight talk for 6 months now and I have not had a single problem. Everything, including web browsing, works fantastic! There has to be some human error on some of your guys’ ends or maybe some of you bought the cheap phone and are expecting it to be like a smartphone? I simply bought the best phone they have and even bought another for my wife. They are wonderful! TY ST!

]]> By: Amanda http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113594 Amanda Sat, 06 Mar 2010 15:07:55 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113594 I re-filled my account with my credit card $50.33. It said "You have refilled your Service Plan and your request is still being processed. Please allow up to 4 hours for this request to complete. If you need further assistance please call our Customer Care Center at 1-877-430-CELL and we will gladly assist you." Ok it's been 9 hours since I did the transaction, I called and was first on hold for 10 minutes before I could talk to anybody. Then the chick "Barely spoke english" and could not help me, she did try but nothing was done. AT ALL!!!!!! She said that I had to call back on monday. NO! It's saturday! I want my phone. I re-filled my account with my credit card $50.33. It said “You have refilled your Service Plan and your request is still being processed. Please allow up to 4 hours for this request to complete. If you need further assistance please call our Customer Care Center at 1-877-430-CELL and we will gladly assist you.” Ok it’s been 9 hours since I did the transaction, I called and was first on hold for 10 minutes before I could talk to anybody. Then the chick “Barely spoke english” and could not help me, she did try but nothing was done. AT ALL!!!!!! She said that I had to call back on monday. NO! It’s saturday! I want my phone.

]]> By: grace http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113496 grace Fri, 05 Mar 2010 17:55:39 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113496 i purchased the phone and then tried to activate and it wouldnt work i spent 3 hrs the first day with CS, then again next day another 3 hrs. i could hardly understand their english and when the 5pm came on i was disconnected immediately, so ihad to wait for another day. the phone works when i am driving about 5 miles away from my home and then it goes out. i have had it!! i purchased the phone and then tried to
activate and it wouldnt work i spent
3 hrs the first day with CS, then again
next day another 3 hrs. i could hardly
understand their english and when the 5pm
came on i was disconnected immediately,
so ihad to wait for another day. the phone
works when i am driving about 5 miles away
from my home and then it goes out. i have
had it!!

]]> By: grace http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113489 grace Fri, 05 Mar 2010 16:31:43 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113489 Net 10 is a joke. Got the service and wont work unless i drive approx 7 miles from my house. I am ready to drop this Net 10 is a joke. Got the service and
wont work unless i drive approx 7 miles
from my house. I am ready to drop this

]]> By: NuclearOption http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113363 NuclearOption Thu, 04 Mar 2010 11:16:38 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113363 "I have a tracphone thats already activated. Can I use it to switch over to there straight talk plan" You can port your Tracfone # to a Straight Talk phone. You have to buy a Straight Talk branded phone with a Straight Talk 'plan'. Your current Tracfone minutes won't transfer, you'll lose them. “I have a tracphone thats already activated. Can I use it to switch over to there straight talk plan”

You can port your Tracfone # to a Straight Talk phone. You have to buy a Straight Talk branded phone with a Straight Talk ‘plan’. Your current Tracfone minutes won’t transfer, you’ll lose them.

]]> By: ST Employee http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113346 ST Employee Thu, 04 Mar 2010 07:22:15 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113346 i am a ST employee [CSR] well i must agree with you that customer service sucks, cause it does. no customer service is in the united states. and we have one script they we MUST say over & over again to all our customers. you think that's bad? well, the problems that you may experience from your ST phones are issues that we cannot really fix, we are limited to what ST allows us to fix. ST itself does not give the tools to their customer service reps to have the issues resolved, don't blame the reps, they are constantly bombarded with customer service pressures that customers gives. the persons from CS are new, they themselves don't know most of the issues likewise haven't even seen a ST phone. the service of the CS reps own phones are services that are provided by that particular country, and its much better than what you ppl are buying and calling a deal. the customer service can be better, i agree, but the CSR need something to work towards, like better pay. i am a ST employee [CSR] well i must agree with you that customer service sucks, cause it does. no customer service is in the united states. and we have one script they we MUST say over & over again to all our customers. you think that’s bad? well, the problems that you may experience from your ST phones are issues that we cannot really fix, we are limited to what ST allows us to fix. ST itself does not give the tools to their customer service reps to have the issues resolved, don’t blame the reps, they are constantly bombarded with customer service pressures that customers gives. the persons from CS are new, they themselves don’t know most of the issues likewise haven’t even seen a ST phone. the service of the CS reps own phones are services that are provided by that particular country, and its much better than what you ppl are buying and calling a deal.
the customer service can be better, i agree, but the CSR need something to work towards, like better pay.

]]> By: SM http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113279 SM Wed, 03 Mar 2010 15:49:00 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113279 CUSTOMER SERVICE IS HORRIBLE!! CANNOT UNDERSTAND THESE PEOPLE & ASKING FOR A SUPV. DOESN'T HELP. THEY CAN'T SPEAK CLEAR ENGLISH EITHER!! Straight Talk has removed java & java-enabled games that were pre-programmed by the manufacturer (Samsung sch-451c). Cannot get games; cannot download games onto the phone. They only offer ringtones & graphics. However, I have had several Tracfones & ALL of them had games pre-programmed. Returning the ST phone has been a nightmare. Now they are delaying porting my number to another carrier, which could cause me to lose the number. Who can I report this to? CUSTOMER SERVICE IS HORRIBLE!! CANNOT UNDERSTAND THESE PEOPLE & ASKING FOR A SUPV. DOESN’T HELP. THEY CAN’T SPEAK CLEAR ENGLISH EITHER!! Straight Talk has removed java & java-enabled games that were pre-programmed by the manufacturer (Samsung sch-451c). Cannot get games; cannot download games onto the phone. They only offer ringtones & graphics. However, I have had several Tracfones & ALL of them had games pre-programmed. Returning the ST phone has been a nightmare. Now they are delaying porting my number to another carrier, which could cause me to lose the number. Who can I report this to?

]]> By: Curt http://www.prepaidreviews.com/blog/tracfone/tracfone-introduces-discount-service-provider-straight-talk-35763/comment-page-3/#comment-113073 Curt Mon, 01 Mar 2010 22:23:42 +0000 http://www.prepaidreviews.com/blog/?p=2083#comment-113073 I have a tracphone thats already activated. Can I use it to switch over to there straight talk plan? I have a tracphone thats already activated. Can I use it to switch over to there straight talk plan?

]]>