Straight Talk addresses network outage posted by Joe on May 6th, 2010 - 7:30 am | Tracfone
At the Straight Talk blog, the company addresses a recent service outage which has caused problems for many customers over the past few days. This has caused a surge in user reviews on our Straight Talk review page, most of which are pretty scathing. While we encourage everyone to share their honest feelings about a cell phone service, many of the comments were completely unnecessary. There is no need to attack someone else for their assessment of a service. In any case, full text of the letter, which really isn’t much, after the jump.
Dear Straight Talkers;
We apologize for our recent technical issues. The network outage was addressed and service has been restored.
Due to the high volume of calls during this time, support staff may not have been able to respond as quickly as we would have preferred. We apologize and are taking steps to ensure that resources are in place to handle any and all customer issues.
Though we do not wish to minimize the seriousness of this problem, the outage affected a small percentage of Straight Talk users attempting activation and replenishment of service. Most Straight Talk customers were not affected by this issue.
We value our customers and continue to work with our partners to ensure that Straight Talk activation, replenishment and support meet their needs – today and always.
Thank you for your patience and understanding.