Comments on: Have problems with transferring your Tracfone minutes? Call the media

By: anita kleinsteiber

anita kleinsteiber — Tue, 02 Aug 2011 19:45:02 +0000

On aug1st I asked the rep.{elizabeth}, to transfer minutes from one trac phone to another, nothing happened, she gave me 60.00 and i had 74.00, what the heck happened? the other trac phone still has 50.80 minutes on it. please let me know. tx anita

By: Karen

Karen — Thu, 28 Jul 2011 19:38:25 +0000

Have used TRACFONE for years and agree that transferring minutes is always a huge time consuming pain in the butt. I put up with it because I like the service. This morning, however, I noticed that my new TRACFONE had an unregistered SIM and an entirely different phone number! They accidentally gave me a new number. I was on the phone with them for 2 hours. They told me I could never have my phone number back again. I have had the same number for years! They are overnighting a SIM card and changing my phone number. If it all goes smoothly I will stay with TRACFONE. If not, then this is the last straw and I’m switching providers.

By: Doug

Doug — Thu, 21 Jul 2011 19:34:27 +0000

I bought a new LG 500G tracfone to replace an old Nokia 2600, with the understanding that I could transfer the number and the minutes. I tried to do it on the internet, but Tracfone’s site hung up and instructed me to try calling their customer service. That went about as well as could be expected until I saw that all my minutes were not transferred. I had 2145 minutes on the old phone, but they only transferred 1000. About usual for Tracfone!

By: Ladagosta

Ladagosta — Wed, 19 May 2010 21:46:28 +0000

Elston is also a Corporate rep.. I know because I just help resolve my sisters phone issue when she spent 3 weeks trying to get the CS number listed on the cards to help her and they did nothing.. just kept being told to buy another card to re-activate her phone. Since I used to work CS for another prepaid phone company I gave her a hand in how to deal with them since i know the methodology they use to pacify thier client base.. Elston Great Job..a little late to respond, but better late than never corporate level was teh only help i got through all this.. they are great .. CS level sucks

By: Elston

Elston — Fri, 10 Jul 2009 20:14:53 +0000

My Name is Elston and I am a Tracfone Employee and I am here to assist anyone that needs any assistance. My contact information is 1.800.626.4883 ext 6107

By: Dan

Dan — Sun, 21 Dec 2008 02:49:29 +0000

This is the second time I’m upgrading phones in the last 5 years. The first time it took 3 calls to get it straightened out. This time is the winner though – after 6 yes 6 calls (approx 4 hrs total)with their representatives, and after a week, the new phone still doesn’t work, the old phone has been decommissioned and they’ve lost all my time and units. So for now I have no cellphone and get to spend more time on my landline phone with another Tracfone representative tomorrow to try and get it straightened out. It’s no longer worth the hassle and am seriously considering taking the loss on the new phone if they won’t take it back, and go to another carrier. There is no excuse for such shoddy customer service. At this point I’d have to tell potential customers to shop somewhere else. I also try to be a Christian in all my dealngs, and am probably one of the most laid back, patient people I know, but c’mon…

By: Guy

Guy — Fri, 12 Dec 2008 09:39:41 +0000

Iâ€™ve been with Tracfone for 6 years and never had a problem. I donâ€™t throw my phones around, and if I do have a problem and need to call customer services I donâ€™t loose my cool and rant and rave at some poor person on the other end. If you speak clearly and calmly to them, they will always do everything they can to help! And no I donâ€™t work for Tracfone but I try to be a Christian in all my dealings and it pays off!! They transfered my minutes when I got a new phone without any problems.