Comments on: Have problems with transferring your Tracfone minutes? Call the media

By: Elston

Elston — Fri, 10 Jul 2009 20:14:53 +0000

My Name is Elston and I am a Tracfone Employee and I am here to assist anyone that needs any assistance. My contact information is 1.800.626.4883 ext 6107

By: Dan

Dan — Sun, 21 Dec 2008 02:49:29 +0000

This is the second time I’m upgrading phones in the last 5 years. The first time it took 3 calls to get it straightened out. This time is the winner though – after 6 yes 6 calls (approx 4 hrs total)with their representatives, and after a week, the new phone still doesn’t work, the old phone has been decommissioned and they’ve lost all my time and units. So for now I have no cellphone and get to spend more time on my landline phone with another Tracfone representative tomorrow to try and get it straightened out. It’s no longer worth the hassle and am seriously considering taking the loss on the new phone if they won’t take it back, and go to another carrier. There is no excuse for such shoddy customer service. At this point I’d have to tell potential customers to shop somewhere else. I also try to be a Christian in all my dealngs, and am probably one of the most laid back, patient people I know, but c’mon…

By: Guy

Guy — Fri, 12 Dec 2008 09:39:41 +0000

Iâ€™ve been with Tracfone for 6 years and never had a problem. I donâ€™t throw my phones around, and if I do have a problem and need to call customer services I donâ€™t loose my cool and rant and rave at some poor person on the other end. If you speak clearly and calmly to them, they will always do everything they can to help! And no I donâ€™t work for Tracfone but I try to be a Christian in all my dealings and it pays off!! They transfered my minutes when I got a new phone without any problems.