Visit Straight Talk’s Facebook page for customer support

If you go to our Straight Talk review and scroll down to the user review portion, you’ll see a number of complaints about the carrier’s customer service. This is nothing out of the ordinary. For starters, people are more likely to complain than to praise, so many poor customer experiences get documented while good ones go unmentioned. Customer service is also generally poor among prepaid wireless providers. If you’re looking for help with your Straight Talk phone or account, you might be best off heading to their Facebook page. From there you can head to Discussions and get your questions answered. Given the customer feedback I’ve heard and by looking at the page, it looks like a good place to seek help if you’ve had no luck with customer service on the phone.

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9 Responses

1. caligrl00 Says
   

   Straight talk is good for like the first three months then it was all downhill from there.. i always put my min on before they were due but yet they always had to change my number. Customer service sucks and the phones are crap!! Mine broke & had to buy another it just broke too. They dont care they say we will help… NOPE never do.

   
   Posted on November 13th, 2010 at 8:58 pm
2. aqua Says
   

   Not sure who’s having these problems with Straight Talk, but I have had absolutely NO problems with reception, etc! I have the Samsung T401G & $30 plan & it’s great. It runs off ATT lines.I had ATT for 5yrs, then last year was awful! I refused to be forced to pay for a data plan just to upgrade my phone! Now I get it all, for $15 less a month!

   
   Posted on December 20th, 2010 at 1:44 am
3. aqua Says
   

   My daughter also has the LG620G and absolutely no problems either! She was on Metropissuoff & No coverage the minute you left your immediate area! Now she has coverage everywhere. She is using the unlimited plan and is so happy! the only thing we can’t find to buy is ear buds for her phone to use the FM on her phone. Any suggestions?

   
   Posted on December 20th, 2010 at 1:46 am
4. phantom number Says
   

   Straight talk has changed my telephone number for no apparent reason and without my permission.

   The Phillipino’s @ Customer Service seem like they are out of a teen comedy.

   Leaving Straight Talk on a Jet Plane!!!!!!!!!!!!

   Drop this company!

   
   Posted on December 22nd, 2010 at 1:54 am
5. Chazmin Says
   

   I do not have a clue how to put facebook sms on my R451C. It says that it expired 7 days before and to get another confirmation code. How do I go about doing this?

   
   Posted on February 3rd, 2011 at 2:51 pm
6. PrettyBelinda Says
   

   I am a college student and love the Straight Talk’s flexibility, in summer I find I earn more money and hang out with the friends often so I need to use more airtime that’s why I use $45.00 unlimited whereas, in winter money is more tight so I change to the $30.00 1000 min calling.

   
   Posted on March 1st, 2011 at 5:40 am
7. Cindi Says
   

   You can buy earbuds from Amazon. I did and they work great.

   
   Posted on March 26th, 2011 at 9:44 pm
8. Cindi Says
   

   The earbuds I’m talking about are for the LG620G

   
   Posted on March 26th, 2011 at 9:46 pm
9. Claudia Graul Says
   

   I can not get on facebook with my straight talk phone. It keeps telling me It’s the wrong information. I know it’s not because it’s the same info I have used on Facebook since I started.

   
   Posted on July 16th, 2011 at 12:12 am

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