media logos

Visit Straight Talk’s Facebook page for customer support

If you go to our Straight Talk review and scroll down to the user review portion, you’ll see a number of complaints about the carrier’s customer service. This is nothing out of the ordinary. For starters, people are more likely to complain than to praise, so many poor customer experiences get documented while good ones go unmentioned. Customer service is also generally poor among prepaid wireless providers. If you’re looking for help with your Straight Talk phone or account, you might be best off heading to their Facebook page. From there you can head to Discussions and get your questions answered. Given the customer feedback I’ve heard and by looking at the page, it looks like a good place to seek help if you’ve had no luck with customer service on the phone.