Comments on: Jitterbug keeps the elderly connected…at a great cost

By: JANNIE

JANNIE — Wed, 29 Jul 2009 15:29:38 +0000

Wow… I am surprised at all the negativity. Both my grandparents have Jitterbug for over a year now and we have had absolutely no problems. My grandfather esp. loves his and what is up with the 120.00 just for service? Has never happened with us.

By: Superman

Superman — Wed, 29 Jul 2009 02:44:48 +0000

Jitterbug aka Great Call Inc. actually paid their own lawyer, Alexia Brown, to go on one of the blogs to post a positive review. They are a really scandalous company. Joanie is right. They don’t even itemize their minutes. I saw firsthand employees making up minutes and charging seniors extra for calls they didn’t make. They are crooks.

By: Bryson

Bryson — Thu, 11 Dec 2008 16:02:14 +0000

Wow…Kathy!! I can’t believe Jitterbug is desperate enough to pay their employees to litter blogs with positive reviews. Actually…sad. Most blogs speak of poor service quality, expensive pricing and problems like Todd is facing. Another MVNO about to go boom!!!

By: Kathy

Kathy — Tue, 02 Dec 2008 04:13:34 +0000

The Jitterbug website actually lists a comparison of their service plans compared to other carriers. On most aspects, the Jitterbug is competitively priced. Also, no other carrier offers 24 hour operator service. The Jitterbug operators are always friendly and reliable and even provide directory assistance. There is an operator services section at jitterbug.com that has more information. Did you notice that their customer service is 100% based from the United Statesâ€¦thatâ€™s great!

By: Todd

Todd — Sat, 15 Nov 2008 15:22:54 +0000

I bought a Jitterbug a week ago, I got the 60 minutes a month plan for $20.00 a month. I used it for about 12 minutes and the phone says I used 23 minutes I guess their idea of a minute is about 30 seconds. I’m not happy with this. I do believe they are ripping people off. What happened to the honesty of the 50’s

By: Lulu

Lulu — Sun, 19 Oct 2008 00:36:41 +0000

That why these people getting rich,able to buy three or more houses by milking someone on a cell phone.I won;t spend that kind of fees

By: Joanie

Joanie — Wed, 10 Sep 2008 18:06:06 +0000

RIPOFF!!!!! Steer clear of this phone if it is going to be used for anything other than sporadic calls. Besides the cost of the phone the setup, the monthly $80 fee, the cost for minutes is INSANE! It has been between $270.00 to $350.00 a month for my mother to make sporadic calls. Further, the bills are NOT itemized, just give the number minutes used, so there is no way of verifying. I simply cannot believe this company stays in business charging rates like this. I’m shopping for a senior-friendly phone through more legitimate providers. This is highway robbery!! BUYERS BEWARE!!

By: Elisabeth Dakak

Elisabeth Dakak — Wed, 10 Sep 2008 16:15:30 +0000

No matter the company, technology is a booby trap. They know that people are going to need a cell phone at one point in their life, all of them have expensive deals. This is today’s world. Why would a company be better and cheaper than another. Their goals is to make money, since they are all so greedy. We are the fish, they are the sharks, ah! ah! ah!

By: Ellen

Ellen — Thu, 04 Sep 2008 18:20:54 +0000

Beware Jitterbug cell phone plans! They advertise $0.10 a minute and $120 a year. But that’s only if you pay $80 a month in addition!

The cell phone itself was great! Loved the look, handle, ease of it.

You can read what you want in the plans…but that may not be the reality! The advertised prices and comparisons of pre-paid plans is extremely misleading. I spoke with two customer service people who couldn’t even tell me what their “low as $0.10 minute plan” was that was advertised on their web page. It was a supervisor who was able to tell me the low plan actually cost $80 a month.

This is on top of the $147 for the phone. The $35 activation fee and the $120 for a year’s service.

I was so excited when I got the phone and so utterly disappointed when I discovered the truth of their plan costs 24 hours later.

My father in law makes 12 phone calls in a month. We looked into the jitterbug for him and while we loved the cell phone with his hearing aid use…the plans’ prices were way too costly for a very limited user.

Also, their “free trial” does not include a refund of the $35 activation fee nor the shipping charges. I even had to pay myself to send the phone back to them and we had it less than 24 hours before we knew it would cost too much.

By: Paul

Paul — Thu, 14 Aug 2008 15:59:50 +0000

Rip off? I’m not sure everyone is reading what I read. It says you can get a year’s worth of anytime minutes, unlimited for $120. So if the phone costs $147, that’s still less than the over $500/yr for limited minutes I pay for Qwest wireless two year plan.
For people on only Social Security…they should check it out.