Comments on: Charged a late fee? Sue the company! http://www.prepaidreviews.com/blog/prepaid-services/charged-a-late-fee-sue-the-company-34557/ Thu, 09 Feb 2012 06:13:29 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Pam http://www.prepaidreviews.com/blog/prepaid-services/charged-a-late-fee-sue-the-company-34557/comment-page-1/#comment-779840 Pam Fri, 25 Nov 2011 18:49:38 +0000 http://prepaidreviews.com/blog/prepaid-services/charged-a-late-fee-sue-the-company/#comment-779840 A $5 late fee is way over the top. Why is it imprinted in very small type on the bill if it is fair? Verizon sends out a newsletter with every bill promoting its products. Why is the late fee charge of $5 not presented there? Because Verizon does not want you know about it, that's why. They are entitled to 1.5% but not $5. A $5 late fee is way over the top. Why is it imprinted in very small type on the bill if it is fair? Verizon sends out a newsletter with every bill promoting its products. Why is the late fee charge of $5 not presented there? Because Verizon does not want you know about it, that’s why. They are entitled to 1.5% but not $5.

]]> By: Pablo http://www.prepaidreviews.com/blog/prepaid-services/charged-a-late-fee-sue-the-company-34557/comment-page-1/#comment-310933 Pablo Thu, 24 Feb 2011 00:02:20 +0000 http://prepaidreviews.com/blog/prepaid-services/charged-a-late-fee-sue-the-company/#comment-310933 I agree with you to some extent; however I also disagree with you. I would have to understand this a bit deeper (i.e. was the bill late in getting to her?) Why is it that people have become so "oblivious" to the fact that it IS the company's responsibility to send out bills on time to their clients. Sure it's somewhat the clients responsibility; but if I have to do THEIR job should I get a discount for the service? The problem is that we've become resilient and we allow everything to slide as consumers; that needs to stop. Then and only them will we get customer service back and companies that actually care about their clients. Pablo I agree with you to some extent; however I also disagree with you. I would have to understand this a bit deeper (i.e. was the bill late in getting to her?)

Why is it that people have become so “oblivious” to the fact that it IS the company’s responsibility to send out bills on time to their clients. Sure it’s somewhat the clients responsibility; but if I have to do THEIR job should I get a discount for the service?

The problem is that we’ve become resilient and we allow everything to slide as consumers; that needs to stop. Then and only them will we get customer service back and companies that actually care about their clients.

Pablo

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