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Page Plus responds to issues regarding usage levels

We led off the week with a story about how Page Plus had been getting people off their unlimited Talk & Text plan for using too many minutes or texts. It seems odd, at least to me, that a company could advertise unlimited services but then penalize customers for taking advantage of it. That’s happening, though, and according to a follow-up on PhoneNews.com, Page Plus doesn’t think it’s a big deal. Apparently, if everyone else is doing it, it’s okay. Since other MVNOs and carriers punish customers who use too much of an unlimited service, it’s okay that they do it, too. Clearly, much of the issue might be out of their hands. They do, after all, buy network space wholesale from Verizon. Still, if it says unlimited, it should be unlimited. If customers who talk too much are penalized for using the service, then it shouldn’t be allowed to be advertised as unlimited. I don’t think that’s unreasonable at all.