Comments on: Net10 “the clear leader in all areas of customer satisfaction”? http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/ Thu, 09 Feb 2012 06:13:29 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Victoria http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-336228 Victoria Sat, 19 Mar 2011 02:50:56 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-336228 I've just spent 2 extremely frustrating days trying to activate a Net10 phone ordered from their website (my first Net10 phone malfunctioned after 2 mo). I spoke w/7 foreign reps-one of whom YELLED at me because I couldn't understand him! The end result is neither phone works now...I am totally without a phone & will have to buy a third phone in 2 months!! Trust me...NEVER AGAIN! I’ve just spent 2 extremely frustrating days trying to activate a Net10 phone ordered from their website (my first Net10 phone malfunctioned after 2 mo). I spoke w/7 foreign reps-one of whom YELLED at me because I couldn’t understand him! The end result is neither phone works now…I am totally without a phone & will have to buy a third phone in 2 months!! Trust me…NEVER AGAIN!

]]> By: ryan http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-306463 ryan Fri, 18 Feb 2011 02:12:20 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-306463 ill never buy anything from this company again. how about your company stop being cheap and upgrade your customer services and the computer system and bring it up to the 21 century. ill never buy anything from this company again.

how about your company stop being cheap and upgrade your customer services and the computer system and bring it up to the 21 century.

]]> By: Keith Shanok http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-148463 Keith Shanok Wed, 01 Sep 2010 17:17:48 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-148463 Worst customer service I have ever encountered. If you can understand the Indians on the other end, then their system of making things right is so time consuming you might as well forget it. I would never recomend this service to anyone. That includes Tracphone and probably Straight Talk. Worst customer service I have ever encountered. If you can understand the Indians on the other end, then their system of making things right is so time consuming you might as well forget it. I would never recomend this service to anyone. That includes Tracphone and probably Straight Talk.

]]> By: Pete http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-122680 Pete Tue, 25 May 2010 13:38:32 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-122680 I like them and I've used them for months now. It is true that their customer service is lacking. I've realized that if I get a CS rep I can't understand, it is often better just to kill the call and dial again. Other than that though they stand out well above the other prepaid carriers. I've noticed though that NET10 seems to pull a lot of aggro on prepaidreviews. I've never seen many complaints about NET10 anywhere else, and I'm a regular reader of several consumerist sites. Makes me wonder... I like them and I’ve used them for months now. It is true that their customer service is lacking. I’ve realized that if I get a CS rep I can’t understand, it is often better just to kill the call and dial again. Other than that though they stand out well above the other prepaid carriers.
I’ve noticed though that NET10 seems to pull a lot of aggro on prepaidreviews. I’ve never seen many complaints about NET10 anywhere else, and I’m a regular reader of several consumerist sites. Makes me wonder…

]]> By: Ron Sabra http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-122580 Ron Sabra Mon, 24 May 2010 17:18:18 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-122580 The fact is they do have the best deal for pre-paid phones but their service is deplorable. I have been transferred back and forth between CSR's each one asking for the same information as the previous one. Isn't this a computerized system? There is also the problem of having minutes deducted when talking to customer support line....this should be free from my Net10 phone. Their service has gotten very poor in the last 3 months. The automated on-line system can't/doesn't do what used to be a simple procedure of activating a phone and transferring the phone number. What did they change? It isn't working! The fact is they do have the best deal for pre-paid phones but their service is deplorable. I have been transferred back and forth between CSR’s each one asking for the same information as the previous one. Isn’t this a computerized system?
There is also the problem of having minutes deducted when talking to customer support line….this should be free from my Net10 phone. Their service has gotten very poor in the last 3 months. The automated on-line system can’t/doesn’t do what used to be a simple procedure of activating a phone and transferring the phone number. What did they change? It isn’t working!

]]> By: Bill Harrison http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-106778 Bill Harrison Fri, 08 Jan 2010 17:14:08 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-106778 I think the whole net 10 program totaly sucks!!! I have been on the phone for 12 hours in the last three days trying to get a phone replaced. They sent me a straight talk phone instead of a net 10 phone. I have talked to 10 different people and gave them 100's of order numbers, serial numbers, ticket numbers, phone numbers, address numbers, with no luck from a incompetant costomer service!!!! Stay Away is my advise!!!! I think the whole net 10 program totaly sucks!!! I have been on the phone for 12 hours in the last three days trying to get a phone replaced. They sent me a straight talk phone instead of a net 10 phone. I have talked to 10 different people and gave them 100′s of order numbers, serial numbers, ticket numbers, phone numbers, address numbers, with no luck from a incompetant costomer service!!!! Stay Away is my advise!!!!

]]> By: Aaron http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-29222 Aaron Sat, 26 Jul 2008 18:11:35 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-29222 Almost all news is based on idealism. And whether or not people like it, online press releases will continue to be used as a valid means of public relations and quality link generation by Internet companies. RE: numbers, the release says: "At sites like Amazon and Planet Feedback Net 10 phone and airtime packages routinely receive total user feedback that is 71% positive. Compare this to the top three postpaid wireless providers who have a combined average of 64% negative consumer feedback!" Assuming this is the result of actual research, the theme of the release seems fair. Almost all news is based on idealism. And whether or not people like it, online press releases will continue to be used as a valid means of public relations and quality link generation by Internet companies.

RE: numbers, the release says:

“At sites like Amazon and Planet Feedback Net 10 phone and airtime packages routinely receive total user feedback that is 71% positive. Compare this to the top three postpaid wireless providers who have a combined average of 64% negative consumer feedback!”

Assuming this is the result of actual research, the theme of the release seems fair.

]]> By: PrepaidWirelessGuy http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-26967 PrepaidWirelessGuy Tue, 22 Jul 2008 20:07:51 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-26967 Seems somewhat strange. I would doubt if they're a clear leader in customer service; sounds like "news" propaganda. Strange.... PrepaidWirelessGuy www.prepaid-wireless-guide.com Seems somewhat strange. I would doubt if they’re a clear leader in customer service; sounds like “news” propaganda. Strange….

PrepaidWirelessGuy
http://www.prepaid-wireless-guide.com

]]> By: Paul W. http://www.prepaidreviews.com/blog/net10/net10-the-clear-leader-in-all-areas-of-customer-satisfaction-35386/comment-page-1/#comment-26810 Paul W. Mon, 21 Jul 2008 20:45:36 +0000 http://www.prepaidreviews.com/blog/?p=1117#comment-26810 I don't know if they're the clear leader, but I've never had any issues with their customer service. I've always received timely and courteous service since I first got my phone. I don’t know if they’re the clear leader, but I’ve never had any issues with their customer service. I’ve always received timely and courteous service since I first got my phone.

]]>