Comments on: Net10 rated “best bang for the buck” prepaid provider

By: Net10 rocks

Net10 rocks — Tue, 23 Feb 2010 00:16:19 +0000

I was looking for a phone to replace my old tracfone I liked tracfone but I wanted a better phone. I wanted a phone with a camera, Internet, and a keyboard. I found Net10’s samsung t401g and I bought it immediately. I have had it for 5 months and Iove it. It is a cool phone, the ten cents per minute plan can’t be beat and it has great service, it has never dropped a call. I an on staying with Net10 for a long time

By: Ali

Ali — Thu, 19 Nov 2009 23:05:00 +0000

I agree with Lex, Net 10 it a total scam. I bought a phone it was defective also, can’t get anyone to give me refund. DON”T buy from them, they are a scam.

By: Lex

Lex — Fri, 16 Oct 2009 06:32:34 +0000

Worst company ever! Total scam. I bought one phone, defective, called them for hours and they sent a new phone, defective again!! I asked for a refund and they didnt want to. DONT BUY anything from NET10!

By: David Shinn

David Shinn — Wed, 14 Oct 2009 03:44:26 +0000

I have been a Net 10 client for over a year. I purchased the phone for my 9th grader to use.

Recently, I purchased a new LG flip phone that came with 300 minutes. I called tech support (India) to have my existing phone number transfered to my new phone and the remaining minutes transfered too. That in itself was a cluster…. took three days and was totally without phone service for two days.

So, I notice that the new phone sounds like I talking in a barrel of water…. so I call tech support again. I got the run around for two days before I was told by a manager in India that “no replacement will be sent, your phone is fine,”.

I am DONE with Net10. I called my credit card company and disputed the charge for the new phone. If they aren’t going to make it right… I’m not going to pay for it.

I am now on a mission to spread the word of lousy customer service. Maybe if Net 10 used people that could SPEAK ENGLISH, they would not have so many problems.

By: Tomas Cruz

Tomas Cruz — Wed, 07 Oct 2009 17:53:40 +0000

I need a cell phone only for emergencies, the problem with Net10 is that I can not purchase only 10 dollars in minutes, if I spend 30 dollars I will have to get more minutes afer 60 days, by then I will have lots of minutes that I never use, so the best option is T-Mobil, I can get 10 dollars and last for 90 days.

By: Paul Hitt

Paul Hitt — Fri, 04 Sep 2009 15:14:54 +0000

**Update on previous post**:
Stayed on the phone with customer
svc for 2 hours this date; Was told they
would not be able to transfer my
remaining 500 minutes from my old phone
to my new phone, because they couldnt
locate the original serial number from
the old phone; Asked to speak to supervisor who advised they still
couldt transfer my original 500 minutes
to my new phone;Argued with her for
30 minutes and was finally credited
with the 500 minutes after threatning
to go to another cell phone carrier
…..long story short: Stay away from
Net10: customer svc is extremely poor,
phones are often defective (This is my
third one), minutes often wont transfer,
replacement sim cards often dont work;
etc, etc. I wont renew through net10
after I have used my 500 minutes; its
not worth the hassle you have to go
through.

By: Permanent Net10 Customer

Permanent Net10 Customer — Mon, 27 Jul 2009 17:00:01 +0000

The trip mentioned in my previous post was a little over a year ago. They do now give 300 minutes and 60 days of service right off the bat though. The only thing I do not like at all, is the fact that Net10 has discontinued their $15.00 airtime cards.

By: Permanent Net10 Customer

Permanent Net10 Customer — Mon, 27 Jul 2009 16:57:29 +0000

A family member and I were moving south on the east coast. We needed a prepaid cell phone for travels so I was eyeing up Net10 among others. I had to research them and found that they are from Tracfone. I though, “Ewww…Tracfone?”. We gave Net10 a chance though. I do remember having to do the funky airtime card purchase to get the free minutes. About the service, we drove through an underwater tunnel, over bridges, through valley and forests. We never lost signal, not once! In the tunnel, we got down to 2 bars of service but we still had service. Net10 gets service where others can’t.

By: Skippy

Skippy — Fri, 24 Jul 2009 20:17:30 +0000

Net10 is great. I have it for 3 years now. Yes, customer service sucks but eventually you will get set up and you will have no problems with it in the end. Just have some patient in setting it up. Remember, Net10 hired foreign people so that they can cute down the cost for their consumers. Well, that’s what I hope. LOL

By: gene vallee

gene vallee — Fri, 29 May 2009 00:35:48 +0000

I’ve had Net10 for over a year now and I dare say it is the best cell phone I’ve ever had. I’ve tried Sprint, Nextel, T-Mobile and even Verizon and their coverage all suck in the Northeast. With Net10 I have never had a dropped call and never any problem with coverage. And I do alot of traveling. Net10 gets a big thumbs up from me and I highly recommend it if you live in New England. I will agree about the criticism of their customer service people not speaking good English. Damn this is America, hire people who speak proper english.