Comments on: Net10 introduces one- and two-year calling plans http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/ Thu, 19 Nov 2009 23:05:00 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Hans C. http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/comment-page-1/#comment-87562 Hans C. Sat, 16 May 2009 16:51:24 +0000 http://www.prepaidreviews.com/blog/?p=1173#comment-87562 If you have to use their customer service, good luck. Their service is miserable. Check the reviews. I have had Net10 over a year. Right now I am on hold (for over an hour) JUST TO UPDATE MY CREDIT CARD expiration date. So far no problems with the phone and calls/texts themselves. Just watch it if you find you need to reach a customer "service" representative on the phone. If you have to use their customer service, good luck. Their service is miserable. Check the reviews. I have had Net10 over a year. Right now I am on hold (for over an hour) JUST TO UPDATE MY CREDIT CARD expiration date. So far no problems with the phone and calls/texts themselves. Just watch it if you find you need to reach a customer “service” representative on the phone.

]]> By: tmc http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/comment-page-1/#comment-83651 tmc Sun, 05 Apr 2009 22:51:42 +0000 http://www.prepaidreviews.com/blog/?p=1173#comment-83651 IMO, they should offer one of two things to reduce churn.. either offer $.08 per minute on all refill(s) when you keep your line up for 120 days (4 months) as a reward. OR just keep offering good discounts through websites such as callingmart.. I look for these, as it's the better option than just buying direct.. and I hear they charge you a processing fee in addition to the $15, 20, 30, etc price.. so between that and retail's sales tax.. the 3rd party vendors win top price for getting "always 10 cents" down under 10 cents.. I stay loyal when I get deals.. if not. I'm gone.. I also think they should up the number of service days on all cards starting at $60 and up (60 days to 90, etc). Give an incentive to buy larger cards.. this means consolidating tracfone & net10 operations since the rate & service days would be better than trac... Just my .02(cents) IMO, they should offer one of two things to reduce churn.. either offer $.08 per minute on all refill(s) when you keep your line up for 120 days (4 months) as a reward. OR just keep offering good discounts through websites such as callingmart..
I look for these, as it’s the better option than just buying direct.. and I hear they charge you a processing fee in addition to the $15, 20, 30, etc price.. so between that and retail’s sales tax.. the 3rd party vendors win top price for getting “always 10 cents” down under 10 cents.. I stay loyal when I get deals.. if not. I’m gone..
I also think they should up the number of service days on all cards starting at $60 and up (60 days to 90, etc). Give an incentive to buy larger cards.. this means consolidating tracfone & net10 operations since the rate & service days would be better than trac…

Just my .02(cents)

]]> By: jenn http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/comment-page-1/#comment-59887 jenn Fri, 31 Oct 2008 17:32:22 +0000 http://www.prepaidreviews.com/blog/?p=1173#comment-59887 I too have an LG600g (via net10) this thing is unreliable. It has froze up twice. I have only had it a couple days. I had to end up taking the battery off just to get it to turn off. It drops calls alot. I am not pleased with it. Can I return it? My husband has a motorola through net 10 with no problems at all. His phone has much better clarity compared to this phone too. I too have an LG600g (via net10) this thing is unreliable. It has froze up twice. I have only had it a couple days. I had to end up taking the battery off just to get it to turn off. It drops calls alot. I am not pleased with it. Can I return it? My husband has a motorola through net 10 with no problems at all. His phone has much better clarity compared to this phone too.

]]> By: TEXT MESSAGING http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/comment-page-1/#comment-56017 TEXT MESSAGING Thu, 09 Oct 2008 02:03:13 +0000 http://www.prepaidreviews.com/blog/?p=1173#comment-56017 I'VE BEEN WITH NET10 FOR ABOUT 2 YEARS. RECENTLY I PURCHASED A LG600 PHONE, SUDDENLY I CANNOT TEXT MESSAGES TO EUROPE OR AUSTRALIA, A PROBLEM I NEVER HAD WITH MY PREVIOUS PHONES. AFTER SPENDING 3 NITES ON THE PHONE WITH SUPERVISORS AND GETTING NOWHERE, THE ANSWER WAS "WE DON'T OFFER THAT CAPABILITY" ... MEANWHILE MY SISTER IS IN THE OTHER ROOM TEXTING AUSTRALIA WITH THE SAME PHONE I HAD PREVIOUSLY. DOES THIS MAKE ANY SENSE TO ANYBODY? I’VE BEEN WITH NET10 FOR ABOUT 2 YEARS. RECENTLY I PURCHASED A LG600 PHONE, SUDDENLY I CANNOT TEXT MESSAGES TO EUROPE OR AUSTRALIA, A PROBLEM I NEVER HAD WITH MY PREVIOUS PHONES. AFTER SPENDING 3 NITES ON THE PHONE WITH SUPERVISORS AND GETTING NOWHERE, THE ANSWER WAS “WE DON’T OFFER THAT CAPABILITY” … MEANWHILE MY SISTER IS IN THE OTHER ROOM TEXTING AUSTRALIA WITH THE SAME PHONE I HAD PREVIOUSLY. DOES THIS MAKE ANY SENSE TO ANYBODY?

]]> By: Bh http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/comment-page-1/#comment-41124 Bh Thu, 28 Aug 2008 02:44:01 +0000 http://www.prepaidreviews.com/blog/?p=1173#comment-41124 Another aspect. What happens if you put all those one or two year minutes on the phone and then you misplace it or the phone breaks? Isn't Net10 one of the carriers that keeps your account info ON your phone? No phone for them to access, no minutes exist to transfer? And you mentioed Net10 "Unlimited"... their web site makes you buy the phone as a regular prepaid phone and only then lets you go to the Unlimited Plan sign up area. You can't get in there without a serial number. But the fine print on the web page says the Unlimited plan is "not available in all areas." A bit late to find out? Any idea how to sus out what "areas" they refer to? Their web page didn't help at all. Is it anything different than when they show you the phones they sell for you zip code but don't mention that they might not work when you to visit Gramps or go off to college? Or are they saying, buy one of these for your zip code and we might still tell you that you can't buy the Unlimited plan, that you're stuck with the prepaid regular plan? Another aspect. What happens if you put all those one or two year minutes on the phone and then you misplace it or the phone breaks?

Isn’t Net10 one of the carriers that keeps your account info ON your phone? No phone for them to access, no minutes exist to transfer?

And you mentioed Net10 “Unlimited”… their web site makes you buy the phone as a regular prepaid phone and only then lets you go to the Unlimited Plan sign up area. You can’t get in there without a serial number. But the fine print on the web page says the Unlimited plan is “not available in all areas.” A bit late to find out?

Any idea how to sus out what “areas” they refer to? Their web page didn’t help at all. Is it anything different than when they show you the phones they sell for you zip code but don’t mention that they might not work when you to visit Gramps or go off to college?

Or are they saying, buy one of these for your zip code and we might still tell you that you can’t buy the Unlimited plan, that you’re stuck with the prepaid regular plan?

]]> By: PrepaidWirelessGuy http://www.prepaidreviews.com/blog/net10/net10-introduces-one-and-two-year-calling-plans-35429/comment-page-1/#comment-38384 PrepaidWirelessGuy Thu, 21 Aug 2008 17:36:09 +0000 http://www.prepaidreviews.com/blog/?p=1173#comment-38384 This is certainly an interesting move. I think that it veers outside of the spirit of no contracts, for while a customer with one of these plans can certainly leave at anytime, they'll lose any remaining minutes. To me that sounds prohibitive. In my opinion, this highlights the fact that prepaid carriers are having difficulty with churn and running sustainable business models when customers don't commit to contracts. Lastly, I don't think $0.08/min is that insipiring to lock in for two years.... PrepaidWirelessGuy www.prepaid-wireless-guide.com This is certainly an interesting move. I think that it veers outside of the spirit of no contracts, for while a customer with one of these plans can certainly leave at anytime, they’ll lose any remaining minutes. To me that sounds prohibitive. In my opinion, this highlights the fact that prepaid carriers are having difficulty with churn and running sustainable business models when customers don’t commit to contracts. Lastly, I don’t think $0.08/min is that insipiring to lock in for two years….

PrepaidWirelessGuy
http://www.prepaid-wireless-guide.com

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