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XE Mobile bites the dust

We’ve been reading a lot of negative talk about XE Mobile in our featured reviews. The gist is that customer service stinks, and people are losing their balances left and right. Turns out that they’re shutting down their operation at the end of the year. All accounts will be terminated, and all balances will be forfeited at that time. So if you’re an XE customer and haven’t gotten rid of them yet, now is the time to port your number. We’ve heard whispers of a deal to port your number with Beyond Wireless, though we cannot confirm that. Our personal recommendation is to not go with another company just because they have a deal with XE. Go through our featured providers and decide which service would be best for you to port your number to.

The shutdown doesn’t come as much of a surprise. We’ve seen a number of MVNOs bite the dust this year, so it makes sense that one of the weaker ones fell on its face.

We wonder if this is like faster buffalo theory, where the termination of the weakest MVNOs will make them, as a group, faster and more efficient.

The problem, we think, was XE’s target market, which was college-ish kids. Virgin Mobile has that market pretty cornered, and with their vast publicity this year, they were some tough competition. And if they’ve failed to turn a profit in their five years of existence, we don’t even want to think about XE’s financials over their one year.

However you take this news, please don’t take it as the death of MVNOs. This was certainly one of the weaker ones.

[XE Mobile]

5 Responses

  1. Daquan Wilson Says

    When am i going to get my new sim card or something.

    Posted on January 15th, 2008 at 6:23 pm
  2. dorothy Says

    could u please let me know what kind of prepaid card we need to get for the phones?

    Posted on January 22nd, 2008 at 2:40 pm
  3. dell wilson Says

    I cannot find prepaid cards for my phone. Where can they be found?

    Posted on February 12th, 2008 at 10:04 am
  4. J Says

    Good riddance. I hated that service. They were too slow to respond to you and quick to terminate your phone number. My sim card was cancelled because I keep a minimum balance for a month. Then I called them. I was on hold for a long time. Then they sent me a new sim card,It took them 7 days but it was the wrong one. It was for a 7-11 brand. weird. After another lenthy hold I was sent a new sim card. 14 days later I was back in action. Oh yeah, I still have that phone (3220 Nokia) and it was locked. Now I have a t-mobile sim card in it.

    Posted on February 23rd, 2008 at 12:53 am
  5. Steven Hornung Says

    my sim card works in this xe mobile phone,but it ask for a lock number.I need that numbe

    Posted on September 26th, 2008 at 4:02 pm

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