Luxury MVNO Voce disconnected

Voce wireless customers became distraught on Friday when they attempted to make phone calls. Their phones, um, didn’t work anymore. Though no formal announcement has been made, it appears that Voce, a luxury MVNO offering a “concierge” service, is down for the count. They join ESPN Mobile, Amp’d Mobile, Disney Mobile, and XE Mobile as MVNO casualties. They were formerly on the AT&T network.

The worst part of this is that they completely ditched their customers. There was no announcement. The website remains as it has been. Customer service has apparently been abandoned. So no one got wind of anything. We just assume that they ran out on us.

This follows a suspect move by the company over the past few weeks. According to many customer stories posted on message boards, Voce had tried to hit some customers’ accounts for double the monthly rate. What, were they trying to rob and run?

And then they had an issue stemming from a transfer of ownership:

The ownership of Voce’s parent, Faith Communications Inc., was transferred in a cashless transaction last month to investment firm SunCal Midwest, also known as SunCal Funds, based in Chicago, Kosuge said. (A spokesman for real estate developer SunCal Cos. in Irvine said it is not related to the Chicago company.) He said employees haven’t been paid since the transfer.

Tries to hit customer accounts for more money than they’re allowed. Aren’t paying employees. Yeah, this all but confirms that Voce is belly-up.

The service was $118 a month for 2,000 minutes and 5 MB of data. Previously, the service was $200 a month with a $500 sign-up fee. Customers were handed a new high-end phone every year.

And no, there is still no comment from Voce or their parent, SunCal Funds.

[LA Times]

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