myMetro gives customers on the to account access

Cell phones can do wonderful things these days. They can alert us to traffic and other transit delays, they can give us turn by turn directions, they can even perform some banking transactions for us. What we haven’t seen much of, though, is the ability to access your account information from your handset. MetroPCS is chaning that. They’ve introduced myMetro, a service which will allow customers to access their accounts right from their handsets. From there subscribers can make a number of changes and additions.

This access gives customers the ability to check their account balance, add money to their pre-pay buckets (for roaming and other charges), change their rate plan, and even pay the bill. Best of all, it’s free and will start shipping right on MetroPCS handsets. It’s as easy as dialing 611, only this time you don’t have to talk to an account representative.

“myMetro provides an excellent complement to MetroPCS’ customer service,” said Tom Keys, chief operating officer of MetroPCS. “Offering our subscribers another alternative to customer service by allowing them to manage their account on-the-go and in real time, without speaking to a representative, furthers our commitment to saving consumers time and money.”

There’s not much bad you can say about a free service that makes your life easier. Once this is implemented, we encourage Metro customers to drop a line on this post and let us know how it’s going.

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One Response

1. Melissa Earp Says
   

   Virgin Mobile already had a feature like this. If you press the up button on a VM handset, it will open the browser and show a page with your account balance. If you scroll down the page there is a link to page where you can manage your account. You can change your voice plan, top-up, change your text plan, opt in or out of Virgin XL, and change your data plan.

   
   Posted on January 27th, 2009 at 7:54 pm

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