If you take a gander through our user reviews, you might become convinced that no prepaid cellular company provides quality customer service. Some reviews are downright scathing, and I can’t imagine having to deal with such situations. However, we know that what one person experiences isn’t necessarily the same as everyone else. Some companies do take customer service seriously. According to J.D. Power and his associates, MetroPCS is one of these. They’ve come out on top in the 2008 Wireless Prepaid Customer Service Study.

Of course, the study doesn’t explicitly mention the words “customer” and “service” back to back. Rather, this took all of the elements of customer service into consideration: brand image, cost of service, account management, initial activation and service plan options. So I suppose Metro didn’t score the highest in “helping customers with problems,” or else there was no such category.

“The J.D. Power and Associates study is another example of how MetroPCS is committed to consumers,” said Roger Linquist, president and CEO for MetroPCS Communications, Inc. “MetroPCS offers an affordable, worry-free, and quality wireless experience. We are truly honored to be recognized by the highly-regarded Prepaid Customer Satisfaction Study from J.D. Power and Associates.”

This award can play well for MetroPCS, as they’re currently working on expansion in Boston and New York. They’ve also recently opened shop in Philadelphia.

Posted By : Joe
Posted at : July 25th, 2008 - 7:38 am
Filed under : MetroPCS